Thank you for keeping the bathroom clean/not smoking
Reaction?
Based on whether respond or resist inner and outer expectations
Upholders want to know what need to be done
Questioners want justifications and purpose
Obligers want accountability
Rebels want freedom and self identity
Information consequence choice
Ants have been seen on the floor. Help us protect the library's collections. No food or drink.
Humour is often informative memorable and doesn't ignite the spirit of resistance
A sign at swimming pool: we don't swim in your toilet, please don't pee in our pool
Office kitchen: if the kitchen stays clean, we will take down the signs telling people to keep it clean
Personally I feel her her analysis lacks psychological or scientific grounding, and it can lead to questionable conclusions—for instance, her assertion that these tendencies are hard-wired: “They don’t change depending on whether we’re at home, at work, with friends. And they don’t change as we age.
People decide how competent you are in a fraction of a second
Factors used to determine your competence: 7 percent words, 38 percent presentation, and
55 percent body language.
Be authoritative – playing high
• Keep a still head
• Speak in complete sentences
• Hold eye contact while talking
• Move smoothly
• Occupy maximum space
• Lean back
• Slow down
• Spread your body to a full, comfortable position
• Look down at someone (tilt your head back a bit)
Be approachable – playing low
• Nod in agreement
• Smile even when it’s not funny (a fake smile showing the top teeth)
• Hold your hands near your face while speaking
• Sound breathless or start sentences with “um
• Speak haltingly and in incomplete sentences, edit as you go, trail off
• Adjust what you are saying to make others understand; explain yourself
• Yield to the higher-status person in speaking—let her take the lead and drive the conversation
• Take up as little space as possible; space constrains your body
• When walking, move out of another’s path
• Check others’ eyes briefly, looking for understanding and acknowledgment
• Look up at the other person, tilting your head down
• Lean forward to check the other person’s responsiveness
build rapport
Body language can shift the dynamics of relationships, interactions, and outcomes
To be perceived as authoritative, act high. To be perceived as approachable, act low. Do not try to act high and low at the same time. Match your body language to the message or intention.
Male and female leaders may behave the same but they’re perceived differently
Women who appear competent are often perceived as less likable. Women considered likable are often thought to be less competent. Men don’t face this trade-off. Women can begin to address this dynamic by knowing when to act high and when to act low.
e.g. Columbia Business School study of Heidi and Howard
https://leanin.org/education
Globalisation
Fashionable – anti-free trade?
Global political headwind
Regional ASEAN hinterland - biz in the region
Despite technology, jobs less likely to be replaced:
High touch doctors
High art architects designers photographers
Multilingual capacity appreciate differences arbitrage between cultures
Values
What leads to failure as a country
Corruption is a fact of life, but not a way of life.
Complacency competency
Criteria?
Character - Competence, Honesty
Joining the PAP is like joining the Monastery
Increased mobility, how to keep talent?
Identity
Belonging
Sense of ownership