Emotion At Work: Recent Episodes
Phil Willcox
Episode 88 - Emotion at Work in Beautiful Leadership
Episode Summary In this episode, Phil is joined by Dawn Stallwood, the brilliant author behind the book Beautiful Leadership and a seasoned corporate M&A lawyer. Dawn brings nearly three decades of experience in high-stakes environments to the table, sharing why she wrote this book as a legacy piece to mark her 50th birthday and to build an "army of beautiful leaders". The conversation begins with the signature "innocuous question", exploring the environments Dawn chooses when the pressure is on and she needs to create capacity. This sets the perfect stage for the episode, as Phil masterfully hijacks Dawn's book structure (the seven phases of a Red Admiral butterfly's flight) to use as the flight path for their conversation. They dive deep into capacity versus competence, the F.E.A.R. (False Evidence Appearing Real) framework, checking your "empathy tank", and the profound realisation that leadership is a human endeavour that requires bravery, not perfection.
Key Topics Discussed:
The Innocuous Question (01:27): Dawn shares how she creates capacity when the pressure is on, whether that is finding an unfamiliar quiet coffee shop, using noise-reducing headphones, or taking walking meetings.
The Red Admiral Metaphor (09:27): Why Dawn chose the Red Admiral butterfly as the emblem for her framework, recognising that everything needed for transformation is already present within us.
The Defining Mark & Istanbul (12:18): Dawn shares a touching story about her mother in Turkey and the phrase "Sen güzelsin" ("You are beautiful"), redefining beauty in leadership as how someone is experienced, received, and perceived.
Flight Pressure & Capacity (22:48): Exploring how high-pressure environments (like M&A deals) often expose a lack of capacity rather than a lack of competence, and how fear and pride can manifest as toxic workplace behaviours.
Wing Notes & F.E.A.R. (34:47): A life-changing reframe of fear as "False Evidence Appearing Real", and how this tool can stop leaders from catastrophising.
In Flight & Guarding Space (40:34): The importance of leaders setting boundaries, acting as stewards of their roles, and intentionally creating space so they do not get wrung out.
A Vulnerable Pivot (47:21): Dawn shares a deeply personal and recent story of a severe health scare that forced her to critically evaluate her own "always-on" operating model, highlighting the very real consequences of ignoring your capacity limits.
Stretch & The Empathy Tank (53:34): Understanding your superpowers versus your kryptonite, and how checking the building blocks of empathy can help you replenish your tank.
Release & Imperfection (01:02:09): The freeing realisation that you do not need to be a perfect leader; you just need to be a beautiful one
Guest Bio Dawn Stallwood is a corporate M&A lawyer and advisor with nearly 30 years of experience guiding CEOs, founders, and boards through high-stakes deals and critical transitions. She is the author of Beautiful Leadership, a book she wrote as a legacy piece to mark her 50th birthday. Dawn is on a mission to build an "army of beautiful leaders", helping professionals slow down, build true capacity, and embrace the beautiful imperfections of leading people.
Find out more about Dawn Stallwood:
Website & Book: www.thebeautifulleader.com
LinkedIn: Search for Dawn Stallwood
Email: dawn.stallwood@floodlightbusiness.com
Episode Summary
Phil Willcox is joined by Sara Sabin to explore the internal game of leadership and why tools and frameworks aren’t enough without emotional mastery. Sara explains that mastery isn’t about being emotionless, it’s about noticing emotions without resisting them, regulating in the moment and spending more time in emotional neutrality (calm and clear, not suppression or “not caring”).
They share a practical pathway, awareness, acknowledgement, acceptance, labelling and processing, plus two quick regulation tools: the power of the pause and a short mental rehearsal before high-pressure moments.
The conversation also tackles “repellent energy” (neediness that leaks through communication), how to stay ambitious without over-attaching to outcomes and why many leaders build confidence on external validation. Sara introduces internal scaffolding, a steadier confidence that holds up when work and life shake your identity.
Key Topics Discussed
- Emotional mastery and emotional neutrality
- The regulation pathway: awareness, acceptance, processing
- The pause (hard hack) vs mental rehearsal (easy hack)
- “Repellent energy” and reducing attachment to outcomes
- External vs internal confidence scaffolding
- Using challenges as “stress tests” to strengthen identity and self-worth
Guest Bio
Sara Sabin is a Business Profits and Leadership Strategist who works with founders and senior leaders of high-growth SMEs to strengthen performance, confidence and impact. She supports leaders who recognise that sustainable growth requires more than strategy alone, blending leadership strategy with mindset and emotional mastery to help clients lead under pressure, build resilient teams and achieve greater results without burnout.
LinkedIn: https://www.linkedin.com/in/sara-c-sabin-coach/
Email: https://www.sarasabin.com/
Website: https://www.sarasabin.com/
Working Joyfully and Living Fully with Dr. Tiffany Slater
Episode Summary
In this episode, Phil is joined by Dr. Tiffany Slater, a seasoned Human Resources professional and the CEO of HR TaylorMade. Tiffany is passionate about helping small business owners create HR systems and policies that support the whole company, driven by her philosophy: "Work Joyfully, Live Fully".
The conversation begins, as always, with the "innocuous question." Tiffany shares her love for cooking breakfast for her family—specifically pancakes, eggs, and a special "monkey bread" biscuit dish—which sets the stage for a discussion on family, connection, and joy.
Tiffany then opens up about her personal journey from a miserable corporate existence to entrepreneurship. She shares a vulnerable story about how health scares and a spiritual calling pushed her to leave a job where she was unhappy, eventually leading her to build a business that allows her to live her life to the fullest .
Phil and Tiffany dig deep into the practicalities of creating a joyful workplace. They discuss why HR policies shouldn't read like a "prison handbook," but instead should be clear, kind, and effective. They also explore the vital distinction between being "nice" (surface level) versus being "kind" (compassionate candor), and why frequent feedback is essential because, as Tiffany jokingly puts it, "people suck and it's our fault" when leaders fail to set clear expectations.
Key Topics Discussed:
- The Innocuous Question: Why breakfast is the meal that brings Tiffany’s family together
- The Pivot: How Tiffany moved from professional misery to joyful entrepreneurship through faith and resilience
- Overcoming Fear: The importance of cataloguing past successes to get through the scary moments of running a business.
- Joyful HR: Creating employee policies that are punitive only when necessary, but supportive and flexible by design
- Feedback Loops: Why annual reviews aren't enough and the need for quarterly touchpoints.
- Nice vs. Kind: Understanding why clear, direct feedback is kinder than polite ambiguity.
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The Three Big Questions:
- What impact do you want to make?
- How do you want to improve the lives of others?
- What do you want your story to be?
Guest Bio
Dr. Tiffany Slater is a human resources professional with over 20 years of experience. She is the CEO of HR TaylorMade, where she focuses on inspiring others to reach their highest level of achievement. Tiffany is known for having real conversations about success, failure, and the joy of a well-lived life.
Connect with Dr. Tiffany Slater:
- Website: Fractional Human Resources Built For You
- Email: support@hrtaylormade.com
Introduction:
In this episode, we are joined by Molly Whiteside, a psychology student at Nottingham Trent University, to discuss her recent research report, "Am I Being Served?" which explores emotional exploitation in the hospitality industry. With lived experience in the field, Molly delves into the prevalence of economic and verbal exploitation, unsafe working conditions, and the lack of psychological safety faced by young employees.
We explore the surprising and often shocking findings from her research, which combines quantitative and qualitative data to paint a vivid picture of the challenges faced by 16-25 year olds in the workplace. From unfair pay and a lack of job security to the gendered nature of harassment, this episode uncovers the root causes of these issues and offers practical advice for young people, managers, and the industry as a whole.
Show Notes:
- Welcome and an Unexpected Question (00:09 - 05:25): We welcome Molly Whiteside to the podcast and kick things off with our signature unexpected question: "What kind of person makes a good seat companion on an aeroplane?".
- The Motivation Behind the Research (05:26 - 07:50): Molly explains what prompted her to research emotional exploitation in the hospitality industry, drawing from her personal experiences and observations of a lack of psychological safety in the workplace.
- Surprising Findings and Statistics (07:51 - 12:01): We dive into the most surprising findings from Molly's research, including the high prevalence of exploitation, with around 70% of people having experienced some form of it. We also discuss the demographic focus of the survey, which was on 16 to 25-year-olds.
- Qualitative vs. Quantitative Data (12:02 - 16:25): Molly breaks down the differences between what the numbers and the stories revealed. While quantitative data showed middle-of-the-road satisfaction with treatment, the qualitative data uncovered a wealth of personal experiences, particularly highlighting the different types of exploitation faced by women compared to men.
- Job Security, Pay, and Communication (16:26 - 19:56): We explore the statistics around job security, with 35% of participants feeling confident they wouldn't be unfairly dismissed, but 10% feeling the complete opposite. Molly also touches on the disconnect between employees feeling comfortable talking to colleagues but not managers.
- Recommendations for a Better Workplace (19:57 - 23:43): Molly offers actionable recommendations for young people, managers, and the hospitality industry as a whole. For young people, it's about education and knowing your rights. For employers, it's about creating psychological safety and not letting biases control employee treatment. For the industry, it's a call for more robust policies and training, especially in smaller businesses.
- What's Next for Molly? (23:44 - 26:12): Molly shares her exciting future plans, including her role in the "Women in Business" society, becoming a "Consent is Everything" workshop facilitator, and starting her own podcast aimed at students.
- Wrapping Up (26:13 - 28:00): We thank Molly for her invaluable contributions to the podcast and her work with us.
Resources:
- Read the full research report, "Am I Being Served?": https://emotionatwork.co.uk/behind-the-smile-the-hidden-cost-of-hospitality-for-young-workers/
Contact Us:
If you're looking to create a more psychologically safe and emotionally intelligent workplace, get in touch with us at hello@emotionatwork.co.uk.
You can also connect with Molly here: https://www.linkedin.com/in/mollywhiteside/
Long time listeners may well know Phil has a penchant for poetry and the episodes guest leads with it in the work they do. Creator of the Poetry in Business conference and seizing a gap in the market to create the conference she would want to go to, Kate Jenkinson is the guest for this podcast episode. With over 25 years’ experience as an HR director and a lifelong passion for development, Kate brings a unique perspective on how poetry can transform the workplace.
The conversation begins with an evocative opening about sunsets, leading into Kate’s reflections on poetry as a form of creative recovery from the efficiency-driven world of corporate life. She shares her journey of weaving poetry into business, the resistance she’s faced, and the communities she’s built along the way.
Together, Phil and Kate explore the emotional power of poetry, its role in meaning-making, and its potential to unlock creativity, connection, and wellbeing at work. Kate also shares her pride in a deeply personal collaboration with her daughter, her vision for the future of business poets, and practical steps for listeners to “find their poetry.”
The episode closes with Kate performing her poem Hope, a moving reminder of poetry’s ability to inspire resilience and renewal.
🌅 Opening and Poetic Beginnings (00:09 – 06:30)
- Light-hearted opening question: Kate shares her love of sunsets and their colours as a poetic metaphor for hope
- Reads a snippet of her poem Hope, written during the pandemic to inspire resilience
- Agreement to close the episode with the full poem
🖋️ Poetry as Creative Recovery (06:31 – 15:30)
- Kate describes poetry as her way of processing workplace emotions and staying well
- Poetry offered her a counterbalance to efficiency-driven corporate environments
- Neurodiversity and sensitivity shaped her creative needs and love of wordplay
- Founding the Poetry in Business conference as the event she wished existed
💡 Emotion, Resistance and Transformation (15:31 – 26:30)
- Poetry as a vessel for the full range of human emotions
- Resistance from business leaders: “my FD wouldn’t sign off an invoice with poetry on it”
- Kate’s shift from anger to curiosity when facing scepticism
- Poetry as transformational: able to shift a disengaged room into connection
🎶 Meaning-Making and Everyday Poetry (26:31 – 39:00)
- Humans as “meaning-making machines” — poetry as a natural extension of this
- Links between poetry, music, and lyrics: “if you like music, you already like poetry”
- The risk that rejecting poetry means rejecting part of our brain’s creative wiring
- Finding fulfilment at work by discovering “your poetry”
👩👧 Personal Pride and Creative Legacy (39:01 – 33:30)
- Kate’s proudest collaboration: a published mother–daughter project combining her poetry with her daughter’s art during recovery from an eating disorder
- Her daughter’s journey to becoming a tattoo artist, inspired by embracing creativity as a career path
- Kate’s own decision to leave corporate HR to focus on development and happiness
📚 Practical Ways to Find Your Poetry (34:31 – 42:30)
- Visit your local library and explore modern poetry anthologies (e.g. Bloodaxe Books)
- Attend open mic nights or poetry slams for spoken word experiences
- Notice moments of flow in your own life and capture them in words
- Explore the Poetry in Business conference as a condensed toolkit for discovery
🌍 The Future of Business Poets (42:31 – 47:00)
- Kate’s vision: establishing the Association of Business Poets
- Normalising poetry in business events alongside photographers and speakers
- Poetry as a tool for neuro-inclusion and emotional engagement
🌟 Closing Reflections and Performance (47:01 – end)
- Kate reflects on the surprises of resistance to poetry in business
- Shares her belief that “words create worlds” — language shapes workplace culture
- Performs her full poem Hope, closing the episode on a powerful note of resilience and renewal
🔗 Find out more about Kate Jenkinson
- Poetry in Business Conference (14th November 2025, virtual)
- Kate's LinkedIn profile https://www.linkedin.com/in/katejenkinsonnextstephr/
- Clare Morgan – Author, Academic, Literary Consultant
- Poetry Pharmacy – The Poetry Pharmacy
Overview
In the podcast interview featuring Katie Allen, a specialist inclusion coach and advocate, the discussion begins with a light-hearted opening about different methods of hanging socks, which serves as an illustrative metaphor for varying perspectives on inclusion. Katie shares her transformative journey into the realm of inclusion, emphasizing that understanding diverse experiences is essential and that binary thinking can be limiting. She advocates for practical approaches that encourage open conversations about sensitive topics like racism and sexism, stressing the importance of personal accountability and vulnerability in leadership. Through sharing her own experiences as a pan-romantic asexual, she highlights the often-overlooked aspects of sexual orientation in inclusion efforts. The conversation concludes with actionable steps for fostering inclusive environments, such as seeking feedback from teams, incorporating inclusive practices like closed captions, and reframing language to enhance engagement and cooperation. Overall, the interview serves as a thought-provoking exploration of strategies to create more inclusive spaces that benefit everyone.
🎙️ Introduction and Light-Hearted Opening (00:09 - 06:30)
Katie Allen introduced as specialist inclusion coach, consultant, TEDx speaker, and allyship advocate
Innocuous opening question about how they hang socks on washing lines reveals different approaches
Katie uses an 'octopus' hanger with individual pegs for socks, hanging them in pairs
Phil hangs socks from one side at the 'ankle end' to help them dry quicker
Discussion creates a moment of connection through similarities and differences, paralleling inclusion concepts
💡 Core Concepts of Inclusion (06:31 - 20:02)
Katie explains her journey into inclusion work began at age 36 when she truly understood what it means to be white
Listening to Professor Kehinde Andrews explain racialization was eye-opening for Katie
Key lesson: Multiple truths can exist at the same time - different experiences can all be valid
Binary thinking is unhelpful - the world isn't simply good/bad or right/wrong
There's 'no definition of done' in inclusion work - it's an ongoing learning process
Intention does not equal impact - good intentions don't change negative impacts
🧠 Practical Inclusion Approaches (20:03 - 35:00)
Katie shifted from strategic corporate work to focusing on human conversations about inclusion
Many leadership teams struggle to discuss topics like racism, sexism, and homophobia
Leaders fear offending others or facing public criticism if they say something wrong
Katie emphasizes personal accountability and normalizing vulnerability in learning journeys
Recommends starting with 'I' statements and exploring your own knowledge gaps
Leaders should model learning publicly to create psychological safety for others
👂 Understanding Different Experiences (35:01 - 50:54)
Phil shares experience working with deaf people and learning about deaf culture
Katie highlights that 'there's no such thing as normal' - only what we've normalized
Creating inclusive environments benefits everyone, not just those with specific needs
Non-inclusive environments create emotional and energy costs for excluded people
Example: Making application processes flexible helps many people, not just specific groups
Discussion of 'I don't see color' statements and why they can be problematic
🌈 Sexual Orientation and Asexuality (50:55 - 01:05:29)
Katie explains her identity as asexual - experiencing no sexual attraction
Discovered her asexuality later in life after living most of her life thinking she was straight
Explains asexuality spectrum and difference between sexual and romantic attraction
Identifies as pan-romantic asexual - experiences romantic but not sexual attraction
Shares workplace challenges: asexuality often overlooked in inclusion efforts
People make hurtful comments like 'you're too attractive to be asexual'
Feels seen when people use LGBTQIA+ rather than stopping at LGBT
🔍 Practical Steps for Inclusion (01:05:30 - 01:19:49)
Start with self-education and immerse yourself in content outside your comfort zone
Ask people in your team what would make them feel more included
Example: Adding closed captions to meetings helps everyone, not just those with hearing issues
Reframe inclusion as something you're already doing, not an additional task
Every touch point with humans (employees, customers, suppliers) involves inclusion work
Linguistic tip: Ask 'is there something else?' rather than 'anything else?' to encourage more sharing
Using 'would you be willing' instead of 'can you' is more effective for gaining cooperation
Here is Katie's LinkedIn Bio https://www.linkedin.com/in/katieallenconsulting/
And her website https://www.katieallenconsulting.com/
Episode Summary: In this episode of the Emotion at Work podcast, host Phil Willcox dives into the integral role of emotion in building and sustaining high-performing teams. Following on from the previous discussion on meetings, accountability, relationships and decision-making, Phil shifts focus to four additional critical areas: communication, wellbeing, recognition and performance. With emotion woven throughout these elements, Phil shares insights and actionable advice for creating environments where people feel safe, optimistic, and confident.
Phil explores:
- How communication strategies—formal and informal—impact team dynamics and project outcomes.
- The significance of emotional wellbeing, particularly in high-pressure environments, and practical ways to support it.
- The power of recognition and fostering a culture of appreciation to amplify team collaboration.
- The emotional foundation of performance and how feelings shape outcomes and success.
Expect reflective questions to challenge your thinking and help embed emotion-led practices in your own team.
What’s Next? Future episodes promise to expand on these themes with expert guests, including High Performing Teams coach Kim Brosnan and clients who've embraced the emotion-led blueprint. Look forward to hearing their stories and experiences.
Contact Information: For feedback, questions, or to connect with Phil on phil@emotionatwork.co.uk
Emotion at Work Podcast – High-Performing Teams: Part 1In this episode, Phil Willcox explores the critical role of emotions in fostering high-performing teams. This is the first part of a mini-series that delves into the essence of high performance and how emotions drive it.
What’s in This Episode?Phil dives deep into:
- Emotion-Driven Performance: Why emotions are at the heart of high-performing teams and the idea that "you can't think your way into high performance."
- Blueprint for High-Performing Teams: Introducing a framework developed through extensive work with construction industry teams, with insights shared to test and apply more broadly.
- Key Levers for High Performance: Covering four out of eight factors from the blueprint:
- Meetings – Using the "POST" approach (Purpose, Outcome, Structure, Timing) to ensure meetings propel performance forward.
- Accountability – Clarifying roles and responsibilities to drive efficiency and effectiveness.
- Decision-Making – Leveraging strategies like premortems to anticipate and navigate challenges effectively.
- Relationships – Building trust, support, and constructive challenge to strengthen team dynamics.
Reflection PromptsThroughout the episode, Phil poses thought-provoking questions to encourage deeper reflection, such as:
- Are your meetings designed to enhance or hinder performance?
- How clear are accountabilities within your team?
- What would a premortem reveal about your decision-making?
- Are relationships in your team rooted in trust, support, and compassion?
A Glimpse AheadThis mini-series will continue with a focus on the remaining four levers: Well-being, Performance, Recognition, and Communication.
In this episode, Lizzi, our Emotion at Work Marketing Manager, sits down with Ross Garner and Anna Barnett from The Mind Tools for L&D podcast to explore their ground breaking research into management practices.
Together, they explore the recent study, conducted in partnership with YouGov, which gathered data across 12 industries. The research uncovered some key insights into the realities of management today.
The study identified 12 core management capabilities essential for success: delegation, goal setting, transparent communication, coaching, active listening, recognition, inclusive leadership, trust, social sensitivity, self-awareness, self-regulation and empathy. Notably, empathy was linked to a 34% increase in team innovation.
The conversation also touches on the significance of happiness and satisfaction in the workplace. Research shows that employee satisfaction is associated with better long-term performance and happy employees are more likely to engage in self-driven learning.
Tune in to gain insights into the future of management and discover how to create leadership that drives performance and innovation.
Links
Building Better Mangers Report: https://www.mindtools.com/thought-leadership/reports/building-better-managers/
Anna mentions working with Michelle Ockers: https://michelleockers.com/
Anna Barnett LinkedIn: https://www.linkedin.com/in/anna-barnett-phd/?originalSubdomain=uk
Ross Garner LinkedIn: https://www.linkedin.com/in/ross-garner-8594a341/?originalSubdomain=uk
Mind Tools L&D podcast: https://www.mindtools.com/podcast/l-d/
During Episode 79 of the podcast, Phil interviews Rachael Edmondson-Clarke, an expert in leadership, psychology and biology, who highlights the role of emotions in the workplace.
The conversation begins with the significance of emotional intelligence, highlighting Rachael's personal experiences with warmth and connection, particularly with her children, along with her insights on the use of psychology and biology in leadership. They discuss Rachael's own burnout and recovery journey, stressing the need for recognising early signs, taking breaks and practicing self-care.
The episode further explores the value of appreciative feedback, effective communication strategies, and the importance of curiosity in learning. As the discussion wraps up, Rachael shares thoughts on creating meaningful connections, balancing validation and prioritising physical well-being alongside mindset.
Links
Rachael’s LinkedIn: https://www.linkedin.com/in/rachaeledmondsonclarke/
In this episode, Phil Willcox talks to Tarek Kamil, founder and CEO of Cerkl Broadcast to explore AI in modern communication and employee engagement. Tarek discusses experimentation in driving innovation within organisations, while Phil discusses the powerful emotion of fear and how fear of failure can hurt innovation. Together, they examine how organisations can shift their perspective, viewing employees as valuable assets rather than liabilities.
Links
Episode 50 – Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/
Episode 36 – Emotion at Work in Learning Evaluation with Jim Kirkpatrick - https://emotionatwork.co.uk/episode-36-emotion-at-work-in-learning-evaluation-with-jim-kirkpatrick/
Cerkl Broadcast: https://cerkl.com/
Tarek Kamil LinkedIn: https://www.linkedin.com/in/tkamil
Tarek Kamil at TEDx: Passion: A Means of Avoiding the Zombie Apocalypse: https://www.youtube.com/watch?v=hneUfWKARUU
In this episode, our host Lizzi Philokyprou, Emotion at Work Community and Marketing Manager talks to Fay Nicholls, a seasoned HR professional turned qualified coach with over 14 years of experience. Fay shares her thoughts on navigating emotions in the workplace and they discuss Fay's personal journey, including her transition to a coaching career focused on helping others find their voice and embrace their identities, particularly introversion.
The conversation concludes with practical advice for introverts in traditional workplaces, highlighting the importance of deep listening and perspective-taking in enhancing workplace dynamics. With actionable tasks for listeners, the episode highlights the transformative power of coaching.
Links:
Fay Nicholls LinkedIn: https://www.linkedin.com/in/fay-nicholls/
Nancy Kline - Time To Think: Nancy Kline - Time to Think
In this episode of the Emotion at Work podcast, Simon Blake, CEO of Mental Health First Aid England, shares insights on the intersection of work and well-being.
The discussion emphasises the vital role of connection, purpose, and relationships in creating positive workplace environments, revealing that a significant percentage of managers rise to their roles by circumstance rather than design.
Simon identifies key strategies for creating mental health in the workplace, including considerate design of roles and open communication.
The episode highlights the importance of vulnerability in conversation, offers practical phrases for clearer discussion and encourages a shift in focus towards joy and fulfilment instead of stress management at work, alongside recommendations for further reading to enrich understanding of workplace mental health.
Links
Simon Blake LinkedIn: https://www.linkedin.com/in/simonblake/
Mental Health First Aid UK: https://mhfaengland.org/individuals/
Research paper - Managers feel the Pinch Managers_Feel_The_Pinch_Report_PDF-2.pdf (emotionatwork.co.uk)
Kim Scott's book - Radical Candor Radical Candor: Fully Revised and Updated Edition: How to Get What You Want by Saying What You Mean: Amazon.co.uk: Scott, Kim: 9781529038347: Books
Brene Brown - Anxiety, Calm, and Over-/Under-Functioning - Brené Brown (brenebrown.com)
Find Your Why by Simon Sinek - Find Your Why: A Practical Guide for Discovering Purpose for You and Your Team: Amazon.co.uk: Mead, David, Docker, Peter, Sinek, Simon: 9780143111726: Books
Desert Island Discs - BBC Radio 4 - Desert Island Discs
Podcast series A Muslim & A Jew - A Muslim & A Jew Go There Podcast Series – Apple Podcasts
Welcome to another episode of The Emotion at Work podcast, this time hosted by Lizzi, our Marketing and Community Manager. Today’s guest is Nicola Hinds, a former senior manager at Mitee. Nicola shares her journey of battling pregnancy discrimination in a high-stakes workplace tribunal—a struggle the media has dubbed as a 'David v. Goliath moment'.
After a three-year fight for justice, Nicola created Pregnant Pickle, an organisation that supports women facing similar challenges. In collaboration with local maternity services and the council, she launched a support website to aid pregnant women who are facing discrimination in the workplace.
Nicola's story doesn't end there, she demonstrated an extraordinary act of kindness—donating a kidney to a woman she met through Pregnant Pickle.
Links
BBC news article: https://www.bbc.co.uk/news/uk-england-south-yorkshire-68730616
Pregnant Pickle website - https://www.pregnant-pickle.co.uk/about/
Instagram: https://www.instagram.com/preg_nantpickle/?igshid=YmMyMTA2M2Y%3D
Facebook: https://www.facebook.com/pregnantpickle/
Pregnant Then Screwed: https://pregnantthenscrewed.com/
Resource to help navigate the legal process: https://valla.uk/
In this episode, Phil talks to Sukhvinder Pabial (Sukh). They discuss topics such as positive psychology, emotional intelligence, and mindfulness. Sukh discusses the difficulties he faced while writing and promoting his book, offering insights into the distinction between positive thinking and positive psychology, as well as the importance of emotional intelligence in the workplace.
Links
Sukh LinkedIn: Sukhvinder Pabial - Marks and Spencer | LinkedIn
Sukh’s book: The Resilience Handbook: A practical understanding of resilience : Pabial, Sukhvinder: Amazon.co.uk: Books
Brene Brown and Dr. Susan David - destructive emotions: The Dangers of Toxic Positivity, Part 1 of 2 - Brené Brown (brenebrown.com)
Dr. Paul Ekman's book, Emotions Revealed: Emotions Revealed: Understanding Faces and Feelings: Amazon.co.uk: Ekman, Prof Paul: 8601300459851: Books
Martin Seligman's Positive Psychology: Martin Seligman’s Positive Psychology Theory
In this episode Phil speaks to Nick Bellinger from Sanofi about the importance of discussing mental health and well-being in the workplace.
Nick discusses his techniques to manage anxiety while traveling and talks about the evolution of The All Well show, which is the accidental mental health podcast within Sanofi.
They discuss cultural differences in talking about mental health and well-being across Sanofi's global offices and strategies to encourage open discussions about mental health in different cultures.
Links
Nick B LinkedIn - https://www.linkedin.com/in/nickbellinger/
Sanofi All Well - https://www.sanofi.com/en/careers/all-well
In this episode, Phil speaks with Nathan Whitbread of The Neurodivergent Coach on neurodiversity in the workplace.
Nathan is inspiring people and establishing neuro-inclusive workplaces. He encourages awareness, active participation in employee resource groups, and leadership improvements to promote neurodiversity.
Nathan emphasises the impact of reasonable adjustments for individuals in the workplace and how making small changes can make a big difference to people’s work experience. He aims to create workplaces where everyone, regardless of neurodiversity may thrive using empathy-driven strategies and practical interventions.
Links
Nathan Whitbread LinkedIn - https://uk.linkedin.com/in/nathanaelwhitbread
Nathan Website - https://theneurodivergentcoach.co.uk/
3D Coaching - https://www.3dcoaching.com/
Exploded coaching, or coaching exploded – Action Learning Sets - https://theneurodivergentcoach.co.uk/tag/action-learning-sets/
Book recommendation - Microadventures - Microadventures - Alastair Humphreys
Book recommendation - Neurodiversity at Work - Neurodiversity at Work: Drive Innovation, Performance and Productivity with a Neurodiverse Workforce : Kirby, Amanda, Smith, Theo: Amazon.co.uk: Books
Book recommendation - Simplifying Coaching - Amazon.com: Simplifying Coaching: How to Have More Transformational Conversations by Doing Less eBook : Pedrick, Claire: Kindle Store
Book recommendation - The Human Behind the Coach - The Human Behind the Coach: How great coaches transform themselves first: Amazon.co.uk: Pedrick, Claire, Baldelli, Lucia: 9781788604567: Books
Book recommendation - The Material World - Material World: A Substantial Story of Our Past and Future: Amazon.co.uk: Conway, Ed: 9780753559154: Books
During this episode my guest today is Libby Sander, a leading thinker on understanding the future of work and how we can re-imagine work to live more meaningful and creative lives.
We discuss how physical work environments affect cognitive, emotional, and relational reactions, highlighting the importance of focus and concentration for knowledge workers. We discuss how open-plan offices could hinder productivity due to noise distractions and mention the positive impact of a sense of beauty in workplaces on mood and creativity.
Links
Libby Sander LinkedIn: https://au.linkedin.com/in/libbysander
How spaces can make us better versions of ourselves | Libby Sander: https://www.youtube.com/watch?v=cscBdhU0QYA
Libby Sander’s website: https://www.libbysander.com/
Psychological perceptions matter: Developing the reactions to the physical work environment scale: https://www.sciencedirect.com/science/article/abs/pii/S0360132318307157
Open-plan office noise is stressful: multimodal stress detection in a simulated work environment: https://www.cambridge.org/core/journals/journal-of-management-and-organization/article/abs/openplan-office-noise-is-stressful-multimodal-stress-detection-in-a-simulated-work-environment/F3EF8D2DF47767F18CBF5C081D6AB3A0
Externally-induced meditative states: an exploratory fMRI study of architects’ responses to contemplative architecture - https://www.sciencedirect.com/science/article/pii/S2095263517300055
Get a proper chair, don’t eat at your desk, and no phones in the loo – how to keep your home workspace safe and hygienic (theconversation.com)
During this episode my guest today is Emma Wall, Practice Manager at a large General Practice in Derby. We take a deep dive into the challenges faced in leadership during remote and hybrid work environments, particularly focusing on emotions at work.
Primary care is a hugely challenging setting from an emotion perspective. Patients are unwell and/or emotionally charged already, so their ability to regulate their emotions is inhibited. Those providing primary care are often over stretched. Those that are there to help the patients and those providing the care are then contending with regulating their own emotions as well as the emotions of all those around them.
Our conversation touches on various aspects such as resilience, adaptability, communication strategies and understanding yourself better through tools like Myers-Briggs tests and Clifton's strengths finder. We discuss the importance of clear communication, setting expectations, engaging individuals before tasks, and being mindful of team dynamics.
Emotional labour and emotion work are subjects we have covered in episodes 2, 25, 26 and 27 as well as the special edition of episode 37. If you are after more on emotional labour listen to those podcasts next, links below.
Links
Emma Wall LinkedIn - https://www.linkedin.com/in/emmawallwriter/
Book - Emotions Revealed by Paul Ekman - Emotions Revealed By Paul Ekman | Used | 9780805083392 | World of Books (wob.com)
Myers-Briggs personality test - Myers-Briggs Type Indicator® (MBTI®) | Official Myers Briggs Personality Test (themyersbriggs.com)
16 Personalities website - Free Personality Test | 16Personalities
Big Five personality test - Free Big Five Personality Test - Accurate scores of your personality traits (truity.com)
How to start a Movement TED Talk by Derek Sivers - Derek Sivers: How to start a movement | TED Talk
Simon Sinek TED Talk - Simon Sinek: How great leaders inspire action | TED Talk
The Clifton Strengths personality assessment on Gallup - Clifton Strengths Online Talent Assessment | EN - Gallup
Emotional Wellbeing in the Workplace report
Sign up or log in to the Emotion at Work Community here for free: https://community.emotionatwork.co.uk/signup
Go to “Research & Analysis”
Download the report, “Emotional Wellbeing in the Workplace”.
Previous episodes on emotional labour
Episode 2 - https://emotionatwork.co.uk/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/
Episode 25 - https://emotionatwork.co.uk/episode-25-emotion-at-work-in-emotional-intelligence/
Episode 26 - https://emotionatwork.co.uk/episode-26-emotion-at-work-in-emotional-exploitation/
Episode 27 - https://emotionatwork.co.uk/episode-27-emotion-at-work-in-emotion-regulation/
Episode 37 - https://emotionatwork.co.uk/episode-37-special-edition-a-focus-on-emotion/
Our guest today is Adrian Salazar, who is Head of Culture and Integrity at SafetyWing. SafetyWing offers insurance for travellers and remote teams.
We explore important topics like being authentic and discuss buzzwords that influence company values. Then we'll chat about SafetyWing's culture, focusing on ideas like integrity and authenticity, and why having a positive culture and well-being can greatly benefit any organisation.
Links
Adrian Salazar LinkedIn – https://www.linkedin.com/in/theadriansalazar/
SafetyWing - https://safetywing.com/
Arlie Hochschild’s book - The Managed Heart: Commercialization of Human Feeling: Amazon.co.uk: Hochschild, Arlie: 9780520272941: Books
Imposter phenomenon - Dr. Pauline Rose Clance - IMPOSTOR PHENOMENON
Part 3 of today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this.
This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion.
This is our final of the 3 episodes of The Masked Employee. If you missed the earlier episodes in part 1 and 2, go back and listen now.
Links
Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/
Clance imposter phenomenon questionnaire - https://paulineroseclance.com/pdf/IPTestandscoring.pdf
Link to survey questions prefilled - https://docs.google.com/forms/d/e/1FAIpQLSc2E3PBHsh-pdpKazjh1xQ5S_llPxLF29phce3XjMtmBtkimg/viewform?usp=pp_url&entry.709005419=40+or+less&entry.1014670236=16&entry.1134145889=Male&entry.1879501362=1&entry.1161321040=1&entry.698482247=1&entry.1310872487=1&entry.1659318631=1&entry.897278608=1&entry.1780178474=1&entry.47341763=1&entry.435106174=1&entry.95459450=1
Why women don’t apply for job unless they’re 100% qualified - https://hbr.org/2014/08/why-women-dont-apply-for-jobs-unless-theyre-100-qualified
Previous Emotion at Work episodes on the topic of imposter phenomenon:
Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/
Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/
Part 2 of today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this.
This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion.
Enjoy part 2 of 3 of the podcasts, and if you missed part 1 go back and listen now.
Links
Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/
Previous Emotion at Work episodes on the topic of imposter phenomenon:
Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/
Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/
In today's special edition, we'll delve into a topic we've previously explored — the imposter phenomenon. Our guest today, Hanne Vincent, is deeply intrigued by this phenomenon and brings compelling practical tips and ideas to combat this.
This episode is particularly crucial as we aim to not only unravel the essence of the imposter, but also approach it from a unique perspective, integrating practical insights into our discussion.
Links
Hanne Vincent LinkedIn: https://www.linkedin.com/in/hanne-vincent-45634549/
Susanne Imes and Dr Pauline Rose Clance - Dr. Pauline Rose Clance - IMPOSTOR PHENOMENON 4.3.7-6-IP-High Achieving Women.doc (paulineroseclance.com)
Dr. Valerie Young in the discussion - Valerie Young - Impostor Syndrome Institute
Previous Emotion at Work episodes on the topic of imposter phenomenon:
Episode 50 - Emotion at Work in the Imposter Phenomenon - https://emotionatwork.co.uk/episode-50-emotion-at-work-in-the-imposter-phenomenon/
Episode 16 – Emotion at Work Stories – Imposter Syndrome with Amanada Arrowsmith (@pontecarloblue) - https://emotionatwork.co.uk/episode-16-emotion-at-work-stories-imposter-syndrome/
Welcome to the Emotion at Work podcast. Today, we’re switching it up a little with Lizzi Philokyprou from the Emotion at Work team asking Phil questions she wish she knew about emotion(s) and emotional intelligence. While Phil opens and closes the podcast it is Lizzi asking the questions and shaping the conversation.
Phil as the co-founder of Emotion at Work has LOADS of knowledge and experience in his head which Lizzi wanted the listeners to know. Starting with some key definitions we move into the universality (or not) of emotions and then into emotion regulation strategies. Phil sprinkles a mix of research, practical examples and the odd film reference into this episode which Lizzi described after the recording as hugely interesting, relatable and helpful.
Links:
Emotion at Work website - https://emotionatwork.co.uk/
Emotions Revealed book - https://www.paulekman.com/resources/books/
Handbook of Emotion Regulation - https://blackwells.co.uk/bookshop/product/9781462520732?gC=5a105e8b&gad_source=1&gclid=Cj0KCQiAgqGrBhDtARIsAM5s0_kub3ktT7MDcEkKXfclE_hL7AHmQmI1K-gHCv6dHg6ZBP-rUHuoUTgaAvGhEALw_wcB
Welcome to a special edition of the Emotion at Work podcast. This episode is part of a double feature, and we've teamed up with our friends from Mind Tools FB (that's Mind Tools For Business) for a truly exciting collaboration. It all took place at the Festival of Work in London back in 2023, where we hosted a thought-provoking fringe event.
During our time at the Festival of Work, we discovered some fascinating insights and hot takes, and we can't wait to delve into them with you. In our previous Mind Tools episode, we tackled one of these hot takes, and today, we're diving headfirst into the topic of communities.
The hot take on our plate today is this: "L&D can never build communities as they're not targeted or rewarded for it." It's a bold statement, and we're eager to explore it from all angles.
We're joined by our guests, each bringing their unique perspectives to the table. We have Ross Garner and Nahdia Khan from Mind Tools, along with Lizzi Philokyprou from the Emotion at Work team.
So, grab your headphones and get ready for an engaging discussion as we unravel the intricacies of building communities in the world of Learning and Development. It's going to be an insightful journey, and we're delighted to have you along for the ride!
Links:
Ross’ LinkedIn - https://www.linkedin.com/in/ross-garner-8594a341/?originalSubdomain=uk
Nahdia’s LinkedIn - https://www.linkedin.com/in/nahdia-khan-684945/?originalSubdomain=uk
Lizzi’s LinkedIn - https://www.linkedin.com/in/lizzi-philokyprou-3136a0164/
Mind Tools For Business Podcast - https://mindtoolsbusiness.com/resources/podcast
Ross Garner mentions this book - https://markbritz.com/the-book-social-by-design
Welcome to the Emotion at Work podcast. Today, we’re hearing from Liam Martin, who’ll share his knowledge of recent academic research on the subject of working from home, productivity, and share his own personal stories of the advantages of remote work.
Liam is the co-founder and Chief Marketing Officer at Time Doctor, which is a tool for gaining insights into productivity for remote teams. Time Doctor provides managers with the reassurance that individuals are indeed engaged in their designated tasks, as the platform efficiently handles various systems and processes, enabling managers to focus on cultivating their soft skills.
Links:
Liam’s website - https://www.timedoctor.com
Liams’s LinkedIn - https://www.linkedin.com/in/liammcivormartin/
Liam’s Instagram - https://www.instagram.com/liamremote/?hl=en
Liam’s Twitter - @liamremote
Liam’s Book – Running Remote - https://www.runningremotebook.com
Brian Elliot/Future Forum Slack launches the Future Forum to create a better way to work | Slack
Free resource and free talks Running Remote - YouTube
Y Combinator Research - https://www.saastr.com/58-of-top-yc-companies-are-hqd-in-the-sf-bay-area-but-are-partially-or-fully-remote/
Fireside chat with Brian Elliott, Founder Future Forum - https://youtu.be/ifkmzOR_crU?t=718
Welcome to the Emotion at Work podcast. In today's conversation, Phil is joined by Melissa Doman, an expert in organisational psychology, a former clinician specialising in mental health, and a dedicated professional focusing on workplace mental well-being. Melissa is also the author of the book, "Yes, You Can Talk About Mental Health at Work: Here's why … and How to Do it Really Well”.
During the conversation, Melissa offers a practitioner's viewpoint on the unspoken rules and expectations surrounding emotions, emotion regulation and expression, and shares how the art of Salsa dancing serves as a meditative practice for her.
Links:
Arik Cheshin Transcription-Episode-45-Emotion-at-Work-in-Emotion-Expression.pdf (emotionatwork.co.uk)
Melissa Doman’s book Yes, You Can Talk About Mental Health at Work, Here's Why ... and How to Do it Really Well: Amazon.co.uk: Doman MA, Melissa: 9781789563030: Books
Paul Ekman Paul Ekman Books | Emotions Revealed
Melissa’s website Melissa Doman, M.A. | Mental Health at Work | Awareness is Great - Action is Better.™
Melissa’s LinkedIn Melissa Doman, M.A. | LinkedIn
Melissa Doman Instagram @thewanderingmel
In this episode, Phil discusses his research paper titled "Managers Feel The Pinch."
If you hold a managerial position, work in HR, learning and development, or organisational development, and you wish to assist your managers in enhancing their emotional well-being, what steps can you take? How can you provide assistance?
Phil reveals the research findings that shed light on the reasons why managers may face challenges with their emotional well-being. Throughout this podcast, there are opportunities for reflection and consideration, along with numerous practical tips to aid you in supporting your managers.
Links:
Research Paper – Managers Feel The Pinch - https://ey8bj6rukjo.exactdn.com/wp-content/uploads/2023/07/Managers_Feel_The_Pinch_Report_PDF-2.pdf
Episode 27 – Emotion at Work in Emotion Regulation – James Gross - https://emotionatwork.co.uk/episode-27-emotion-at-work-in-emotion-regulation/
Episode 26 – Emotion at Work in Emotional Exploitation - https://emotionatwork.co.uk/episode-26-emotion-at-work-in-emotional-exploitation/
Episode 2 – Emotional Inauthenticity, burnout and coping mechanisms - https://emotionatwork.co.uk/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/
Does it really pay to be civil? - https://ourpublicservice.org/blog/does-it-really-pay-to-be-civil/
If you would prefer to read the podcast click here: Transcription – Episode 63 – Managers Feel The Pinch
Welcome to another episode of the Emotion at Work podcast! In today's conversation, Phil sits down with Sam Isaacson, a renowned coach and technology thought leader, to delve into the fascinating world of coaching and its future.
Throughout this episode, Phil and Sam explore the use of artificial intelligence (AI) and chatbots in coaching. They dissect the role that AI plays in the coaching landscape and eagerly ponder what lies ahead for AI coaching.
Additionally, our hosts touch upon the concept of coaching pools, discussing both the merits and drawbacks of AI coaching within the realm of work.
Sam generously shares a wealth of resources to expand your knowledge in the space of AI and the future of coaching. This engaging conversation offers invaluable insights into the evolving world of coaching and its integration with advanced technologies.
References and links:
Sam Issacson LinkedIn - https://uk.linkedin.com/in/samisaacson
The tension of coaching and technology – LinkedIn article - https://www.linkedin.com/pulse/tension-coaching-technology-sam-isaacson/?trackingId=OpONHl0ESwy5ZAoOH6Yrvw%3D%3D
Sam Issacson website - https://www.isaacson.uk
Sam’s book: “How to Thrive as a Coach in a Digital World” - https://www.amazon.co.uk/Education-Humanities-Sciences-Counselling-Psychotherapy/dp/0335250610
Nancy Kline coaching - https://www.timetothink.com
Eliza technology - https://web.njit.edu/~ronkowit/eliza.html
ChatGPT – https://openai.com/blog/chatgpt
Trish Uhl - https://www.linkedin.com/in/trishuhl/
Dr Nicky Terblanche - https://za.linkedin.com/in/dr-nicky-terblanche-phd-b004177
Association For Coaching – Technology and Innovation Series - https://www.associationforcoaching.com/page/technology_and_innovation_podcast_series
Evoach Podcast: https://www.evoach.com/the-future-of-coaching-podcast
In this podcast episode, Phil explores the concept of being a highly sensitive person (HSP) with his guest, Gemma Sandwell, Energy Alignment Coach, Positive Psychology and Wellbeing Practitioner. They discuss the importance of boundaries and how managers and organisations can support and enable highly sensitive individuals to thrive in their work environment. They also touch on the topic of emotional labour and how it may already be happening for highly sensitive people, making it crucial for managers to create a psychologically safe environment. Overall, this podcast provides valuable insights into understanding and supporting highly sensitive individuals in the workplace.
References and links:
Warning - Carbon monoxide poisining story - timestamp: 20.36
Gemma Sandwell LinkedIn profile: https://www.linkedin.com/in/gemma-sandwell-b6518325/
Gemma Sandwell Instagram: https://www.instagram.com/iamgemmasandwell/
Gemma Sandwell Facebook: https://www.facebook.com/people/Gemma-Sandwell/pfbid037XtPJ4BKagiPxvqV8bqSMkjmpbCYeRWP2BdAsTD15smra3Vahiu68YKSWFB61bMHl/
Gemma Sandwell’s TedX Talk - Be a Tree: The Power of the Present https://www.youtube.com/watch?v=D3-8E_zn9bQ
Dr Elaine Aron - https://hsperson.com/
HSP Test - https://hsperson.com/test/highly-sensitive-test/
Book: The Highly Sensitive Person by Elaine Aron - https://hsperson.com/books/the-highly-sensitive-person/
Quiet: The Power of Introverts in a World That Can't Stop Talking - https://www.amazon.co.uk/Quiet-Power-Introverts-World-Talking/dp/0141029196
Katheines TEDx (which is about wellbeing strategy she did an amazing job!)
https://youtu.be/GyGBt7VMwrQ
Linkedin Post about driving tests: https://www.linkedin.com/posts/gemma-sandwell-b6518325_driving-authenticity-coaching-activity-7034054175063736321-0tAu?utm_source=share&utm_medium=member_desktop
Sue Langley, a world leader in positive psychology and emotional intelligence - https://langleygroup.com.au/sue-langley-making-a-difference-in-the-world/
Emotional Badass podcast hosted by Nicky Eisenhower - https://www.youtube.com/watch?v=C5uIKwRZr8g
The Happiness Advantage by Shawn Achor - https://www.wob.com/en-gb/books/shawn-achor/happiness-advantage/9780307591555?cq_src=google_ads&cq_cmp=19658855653&cq_con=&cq_med=pla&cq_plac=&cq_net=x&gclid=EAIaIQobChMIkqff9ZDo_gIVitPtCh1cpQ6ZEAQYBSABEgLpc_D_BwE#NPB9780307591555
TEDxBloomington - Shawn Achor - "The Happiness Advantage: Linking Positive Brains to Performance" - https://www.youtube.com/watch?v=GXy__kBVq1M
Positivity: Groundbreaking Research To Release Your Inner Optimist And Thrive - https://www.amazon.co.uk/Positivity-Groundbreaking-Research-Release-Optimist/dp/1851687904
Episode 43 – Emotion at Work in Job Crafting with Rob Baker - https://emotionatwork.co.uk/episode-43-emotion-at-work-in-job-crafting-2/
Tailored Thinking – Rob Baker - https://tailoredthinking.co.uk/people
Episode 59 – Emotion at Work in Boundaries and Burnout - https://emotionatwork.co.uk/episode-59-emotion-at-work-in-boundaries-and-burnout/
In this episode, Phil talks about boundaries, identities and different approaches to life. His guest is
Angela Day, a business leader, Head of People, Risk and Compliance at Market Operator Services
Limited (MOSL). MOSL are the market operator for the non-household water retail market in
England and sit at the centre of the water industry.
Angela discusses MOSL's Diversity Society and how they have created an environment for people to
share their experiences to see the world through the eyes of others. This has been designed through
colleague-led discussions that involve the entire organisation. They go on to discuss how permission is one of the aspects developed to lead MOSL, with Angela providing examples of permission at a recent away day and other examples of how permission leadership demonstrates respect and improves buy-in from colleagues.
References and links:
The Chimp Paradox - https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp-
paradox/
Ted Talk by Taiye Selasi – Don’t ask where I’m from, ask where I’m local -
https://www.ted.com/talks/taiye_selasi_don_t_ask_where_i_m_from_ask_where_i_m_a_local?lan
guage=en
Jeremy Clarkson and Megham Markle - https://www.usmagazine.com/celebrity-news/pictures/jeremy-clarkson-slammed-for-meghan-markle-comments-what-to-know/
Jia Wang PH.D. - Workplace Incivility: The Silent Epidemic - https://www.youtube.com/watch?v=X91ZElURMtA
Angela Day – MOSL - https://mosl.co.uk/about/mosl-team/19-angela-day
Angela Day LinkedIn - https://uk.linkedin.com/in/angela-day-a500b68
This episode of the Emotion at Work podcast looks at two different topics: boundaries and burnout. My guest in this episode, Kelly Swingler, is a coach, keynote speaker and author who has an array of experience in both topics which have an important role in our overall wellbeing.
Kelly discusses her own personal experience of moving towards burnout, outlines how this had manifested itself in her daily habits and routines, and talks of how this led her to start her own business. Kelly also shares and discusses the available research centred on the impact of burnout on women in the workplace.
References and links:
The packing bags mentioned by Kelly (who says to use them by rolling and flattening!): https://nordace.com/en/product/nordace-siena-compression-packing-cube/
Deloitte Women at Work report: https://www2.deloitte.com/global/en/pages/about-deloitte/articles/women-at-work-global-outlook.html
McKinsey Report: https://www.mckinsey.com/~/media/mckinsey/business%20functions/people%20and%20organizational%20performance/our%20insights/women%20matter/women_matter_oct2008_english.pdf
Burnout podcast episode mentioned by Kelly: https://brenebrown.com/podcast/brene-with-emily-and-amelia-nagoski-on-burnout-and-how-to-complete-the-stress-cycle/
Book mentioned by Kelly: https://www.amazon.co.uk/Burnout-Solve-Your-Stress-Cycle/dp/1785042092/ref=asc_df_1785042092/?tag=googshopuk-21&linkCode=df0&hvadid=411246918865&hvpos=&hvnetw=g&hvrand=13366914573765310502&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006886&hvtargid=pla-862463984579&psc=1&th=1&psc=1&tag=&ref=&adgrpid=94876264008&hvpone=&hvptwo=&hvadid=411246918865&hvpos=&hvnetw=g&hvrand=13366914573765310502&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=1006886&hvtargid=pla-862463984579
Kelly’s book ‘Mind the Gap’: https://www.kellyswingler.com/mindthegap
In this episode, looking at what can be defined as a sub-category of impression management, Phil turns to inspect the role of self presentation.
As noted in the episode, impression management and self presentation is “a goal-directed, conscious or unconscious attempt to influence the perceptions of others about a person, object, or event by regulating and controlling information in social interaction.”
In the workplace, being able to understand the way that someone is looking to present themselves, and then deducing what their goal may be in presenting themselves this way, can support us in how we build relationships and communicate.
To demonstrate this process, Phil revisits the data set used both in episode 54 and our recent piece of analysis: ‘“Smoking ruin”: failure or hard work? Analysing a real-life example of how people negotiate meaning in context.’ This data set is from Matt Hancock’s interview on Good Morning Britain on the one-year anniversary of the first COVID-19 lockdown.
Works mentioned:
‘“Smoking ruin”: failure or hard work? Analysing a real-life example of how people negotiate meaning in context’: https://community.emotionatwork.co.uk/folders/31
Impression Management in the Workplace: Research, Theory and Practice by Andrew J. DuBrin: https://www.waterstones.com/book/impression-management-in-the-workplace/andrew-j-dubrin/9780415871730
Erving Goffman and framing: https://www.amazon.co.uk/Frame-Analysis-Essay-Organization-Experience/dp/093035091X
In this episode, I interview Krystal Wilkinson who is a researcher, practitioner, and senior lecturer at the Manchester Metropolitan University
Krystal joins me to discuss flexible working; a very topical and relevant practice which surrounds the present landscape of work. Krystal is keen to challenge the narrative that often sits around flexible working and the preconceived perceptions that many organisations and individual’s hold towards who should be eligible. We look at some of the normative assumptions in organisations around who qualifies for flexible-working, before discussing some of the work-life challenges and dilemmas which are identified and discussed in Krystal’s research.
Your resources for this episode:
Work-life challenges and dilemmas paper: https://journals.sagepub.com/doi/full/10.1177/0950017016677942
Perceptions of fairness paper: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12181
Perinatal mental health & ‘rhythm intelligent managers’: https://onlinelibrary.wiley.com/doi/full/10.1111/1748-8583.12434
The short blog for CIPD Manchester: https://cipdmanchester.com/2022/01/04/the-potential-of-rhythm-intelligence/
Rouse et al. (2021) – where ‘rhythm intelligence’ came from: https://journals.sagepub.com/doi/full/10.1177/0266242620984739
Gatrell’s (2011) paper on secrecy, silence and supraperformance: https://onlinelibrary.wiley.com/doi/full/10.1111/j.1468-0432.2009.00485.x
Behson (forthcoming) book on ‘whole person workplace’: https://www.scottbehson.com/the-whole-person-workplace
If you want to get in touch with Krystal Wilkinson:
Krystal’s LinkedIn: https://www.linkedin.com/in/krystal-wilkinson-0650687a/
Twitter: @DrKrysWilkinson
Krystal’s Email: k.wilkinson@mmu.ac.uk
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
Join the Emotion at Work Community: https://community.emotionatwork.co.uk/signup
We are very excited to be publishing our latest piece of research into Emotional Wellbeing in the workplace.
In our latest research we wanted to find out, from people like you, what are the variables that impact key wellbeing outcomes of the extents to which people:
- Find pleasure in their work
- Recently experienced stress about their work
- Find their work keeps them awake at night
This podcast starts to dive into the detail of our findings which unveil the relationships between these outcomes and the variables we assessed. Where are the overlaps and correlations and where do the findings diverge?
If you want to access the report findings in detail please register here
https://mailchi.mp/emotionatwork/emotional-wellbeing-report
If you want to join the webinar that Phil mentions, you can do that here
https://mailchi.mp/emotionatwork/mailing-list
COVID-19 has changed the landscape of work for many people and organisations. Shifting processes and leading teams in a hybrid way and/or a remote way has brought with it a myriad of challenges and considerations for people professionals and those in leadership positions.
In this episode, Phil is joined by Sumit Gupta who is a leadership coach and entrepreneur. Phil and Sumit discuss the role of creating a trustworthy culture through effective leadership, particularly in a hybrid and remote setting, which allows individuals to feel psychologically safe and can help them eliminate the need to wear a mask at work and conceal their true emotion(s).
The three attributes Sumit suggests help create this environment in a hybrid/remote setting, and those which are subsequently covered throughout this conversation, are:
- Approach this style of leadership as new or different as opposed to difficult or challenging
- Lead with trust
- Ask questions with curiosity
All these components are discussed in detail throughout the episode before Sumit and Phil look to some of the potential myths which sit around leadership.
To find out more about Sumit:
LinkedIn: https://www.linkedin.com/in/sumit4all/
Email: sumit@deployyourself.com
Website: https://www.deployyourself.com/
Links and references to the research and resources discussed in this episode are below:
Book: Conscious Business by Fred Kofman: https://www.waterstones.com/book/conscious-business/fred-kofman//9781622032020
Book: Conscious Capitalism by John Mackey: https://www.amazon.co.uk/Conscious-Capitalism-New-Preface-Authors/dp/1625271751
The Institute for Generative Leadership: https://generateleadership.com/building-your-leadership-muscle-program/
Join the Emotion at Work Community for FREE here: https://community.emotionatwork.co.uk/
Follow us on Instagram for exclusive Podcast updates: https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work through our website: https://www.emotionatwork.co.uk
Connect with Phil on LinkedIn: https://www.linkedin.com/in/phil-willcox-02013425
The keen eared listeners out there will realise that this is actually episode 54 not 55. Sorry!!
Here is a link to the data set that we are analysing:
https://youtu.be/fGEUKQroPK0
Here is a link to the Co-operative Principle that I mention at around 5 minutes:
https://en.wikipedia.org/wiki/Cooperative_principle
Here is a link to the community where you can register for FREE to access the full report
https://community.emotionatwork.co.uk/signup
Here is a link to the podcast episode I mention at around 17 minutes on Impoliteness and Banter:
https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/
During this episode Phil is joined by Cody Porter, who’s research involves information elicitation and how this aids deception detection. Phil and Cody discuss the role that deception plays in the workplace, from exaggeration and minimisation in job interviews (or on a CV), to corporate fraud and day-to-day lies and omissions.
There’s no Pinocchio’s nose when it comes to detecting deceit. They examine strategies to make life easier for truth tellers, harder for liars and help differentiate between the two.
Cody has recently successfully defended her ‘viva’, which, “is an oral test during which a PhD candidate defends their PhD thesis in front of a panel of examiners” and is now embarking on a new role as a Senior Lecturer at the University of the West of England.
The interview kicks off with Cody giving working definitions of “Deception” and “Truth”, how her research can/is helpful in the workplace and discussing what AIM techniques are. Towards the end of the podcast listen to Cody give advice to help you be effective in interviews or conversations where deception may play a part.
To find out more about Cody you can find her on LinkedIn: https://uk.linkedin.com/in/cody-porter-469825109 or Twitter on @Cody_N_Porter.
Links and references to the key areas and ideas discussed are below:
DePaulo, B. M., Lindsay, J. J., Malone, B. E., Muhlenbruck, L., Charlton, K., & Cooper, H. (2003). Cues to deception. Psychological bulletin, 129(1), 74.
Harvey, A. C., Vrij, A., Hope, L., Leal, S., & Mann, S. (2017). A stability bias effect among deceivers. Law and human behavior, 41(6), 519.
Porter, C. N., Morrison, E., Fitzgerald, R. J., Taylor, R., & Harvey, A. C. (2020). Lie-detection by Strategy Manipulation: Developing an Asymmetric Information Management (AIM) Technique. Journal of Applied Research in Memory and Cognition, 9(2), 232-241.
Vrij, A. (2008). Detecting lies and deceit: Pitfalls and opportunities. John Wiley & Sons.
Join the Emotion at Work Community for FREE here at https://community.emotionatwork.co.uk/
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425
Aug 31st, 2021 In this episode, Phil talks about Emotional Sensitivity or more commonly known as Hot Triggers. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider. The areas of focus are; what shapes hot triggers or emotional sensitivity, how to identify them and signposts strategies to deal with them once identified. There are regular places to pause and reflect with guided questions from Phil. Looking first at defining emotional sensitivity Phil gives three factors to consider; things that grab easily and/or that grab you hard and/or that you hold on to. These are there to help you identify what your hot triggers may be. Secondly, Phil introduces four factors that can increase emotional sensitivity; the intensity when the trigger was formed, the number of times it has occurred, how early in life it happened and similarity to the evolutionary theme. Next, Phil shares some research into why we regulate emotions so we can use that to inform our thinking on how we may be more or less sensitive to triggers. Finally, Phil brings the podcast to a close and gives some final space for reflection. Your resources: Phil mentions the related podcast episodes https://emotionatwork.podbean.com/e/episode-37-special-edition-a-focus-on-emotion/ https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/ https://emotionatwork.podbean.com/e/episode-25-emotion-at-work-in-emotional-exploitation/ https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/ He also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717 A fantastic paper summarising emotional labour, dipping into emotional sensitivity & signposts to other research too https://www.researchgate.net/profile/Sander-Koole-4/publication/240236228_The_psychology_of_emotion_regulation_An_integrative_review/links/6047980c299bf1e0786933a6/The-psychology-of-emotion-regulation-An-integrative-review.pdf This open access chapter gives a good summary of the three orients of emotion regulation https://people.socsci.tau.ac.il/mu/galsheppes/files/2014/10/2011-3.pdf This is Paul Ekman’s book that Phil refers to https://www.paulekman.com/resources/books/amp/
How we think or feel about ourselves and how we want others to feel about us can be manifested in the way that we look. Some aspects about how we look, for example how we style our clothes, hair or accessories are within our control. Other aspects, for example, our height or the shape of our skeleton, the size of our feet or hands are aspects about which we cannot control (without clinical intervention).
Body difference and physical appearance are two areas that my guest, Denise Sanderson has trained in and is an advocate for as you will hear in this episode. Denise is someone that I hugely value in the HR world and she often gets me thinking and so it was a great opportunity to get her on to the podcast.
Some of the things that Denise shares that really got me thinking include:
- Is body difference and how someone looks a detriment to their chances of securing jobs or promotion?
- What are the links between body difference and racism?
- How has COVID helped and hindered those who have physical differences to the 'norm'?
We go onto discussing how our physical appearance(s) shape how we (and others) feel about ourselves and how we feel about others.
What I really enjoyed about this podcast is the natural discussion we had and it made me think about things that I had not considered before. I found Denise to be really engaging and here is a large amount of research and evidence that informs her thinking (and is shared below).
Your links and references to the key areas and ideas we discussed are below:
Changing the Perfect Picture: an inquiry into body image, Women & Equalities Commision - https://committees.parliament.uk/work/226/changing-the-perfect-picture-an-inquiry-into-body-image/publications/
https://www.uwe.ac.uk/research/centres-and-groups/appearance (Didn’t quote this org, but should have)
Fearing the Black Body: The Racial Origins of Fat Phobia, Sabrina Strings (See Body Positive references below)
Body Happy Kids, Molly Forbes of Body Happy Org https://www.bodyhappyorg.com/
Some supporting charities:
BEAT: beateatingdisorders.org.uk Twitter: @beatED
Mind: mind.org.uk Twitter: @MindCharity
Changing Faces: https://www.changingfaces.org.uk/ Twitter: @FaceEquality
Denise's blogs:
http://damsonbelle.blogspot.com/2020/05/more-than-month-of-memes.html
http://damsonbelle.blogspot.com/2020/08/the-seven-stages-of-body-confidence.html
HR articles:
https://www.personneltoday.com/hr/fattism-at-work-is-still-a-prevalent-problem/ containing...
https://www.personneltoday.com/hr/obesity-research-fattism-is-the-last-bastion-of-employee-discrimination/
https://www.peoplemanagement.co.uk/experts/legal/lookism-forgotten-workplace-inequality#gref
Mental Health Awareness Week, 2019:
https://www.mentalhealth.org.uk/publications/body-image-report
The salary impact:
https://www.socsci.uci.edu/newsevents/news/2018/2018-06-07-penner-patch.php
https://www.glamourmagazine.co.uk/article/women-who-wear-makeup-get-paid-more
https://www.theguardian.com/money/shortcuts/2015/apr/29/do-tall-people-really-deserve-to-earn-more
https://www.forbes.com/sites/traversmark/2020/04/16/your-height-has-a-big-impact-on-your-salary-new-research-seeks-to-understand-why/?sh=8a7846d1071f
Check out on social media:
A few additional references (I think) I made
Lindo Bacon
Natasha Devon
HAES
BodyConfidence
Other articles:
Body Positivity’s history - https://www.bbc.co.uk/bitesize/articles/z2w7dp3
Black and Body Positive - https://zenerations.org/2020/08/21/the-black-history-of-the-body-positive-movement/
Bonus: Denise's alternative view on BMI, as she calls it a “Bullshit Measuring Index” - BMI (referenced as an issue in the W&EC report…)
https://www.everydayhealth.com/diet-nutrition/bmi/bmi-flaws-history-other-ways-measure-body-weight/
https://www.goodhousekeeping.com/health/diet-nutrition/a35047103/bmi-racist-history/
https://www.npr.org/templates/story/story.php?storyId=106268439&t=1626816486552
More from Denise:
LinkedIn: https://www.linkedin.com/in/denisesanderson/?originalSubdomain=uk
Twitter: @_BodyConfidence or @DamsonHR
Instagram: bodyconfidencecards_db
Facebook group: Body Confidence Card Club
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, Phil talks about the Imposter Phenonemon or more commonly known as the Imposter Syndrome. No guest is featured here but rather it includes targeted questions and reflection times throughout the episode for you as a listener to consider.
Who we are making comparisons with and who those comparisons are against is an area that is reflected on here. Whether that comparison happens within oneself, in the workplace, or observed in others, different perspectives are explored. Within these perspectives, Phil gives the listener some time to reflect on the learnings throughout and for instance, focus on the question “Where does that comparison come from?”.
Comparison, the comparative aspect applied by managers and in general the comparative nature of our everyday living is explored in detail, with examples where other key themes such as Meritocracy and individualistic structure are visible. “Comparison is the thief of joy”, as Roosevelt once said, and that is something to keep in mind while listening.
Your resources:
Blog from Jayne Harrison - https://www.linkedin.com/pulse/befriending-your-imposter-jayne-harrison-she-her-
Leonhardt, M., Bechtoldt, M.N. and Rohrmann, S., 2017. All impostors aren’t alike–differentiating the impostor phenomenon. Frontiers in psychology, 8, p.1505.
Hawbam, Sandhyarani and Sonam Singh. “Impostor Phenomenon: Gender Differences and Role of Family Environment.” TIJ's Research Journal of Social Science & Management - RJSSM 8 (2018): n. pag.
Badawy, R.L., Gazdag, B.A., Bentley, J.R. and Brouer, R.L., 2018. Are all impostors created equal? Exploring gender differences in the impostor phenomenon-performance link. Personality and Individual Differences, 131, pp.156-163.
Slank, S., 2019. Rethinking the imposter phenomenon. Ethical theory and moral practice, 22(1), pp.205-218.
https://www.semanticscholar.org/paper/Connecting-Gender-and-Mental-Health-to-Imposter-Cusack-Hughes/5faafdf28398203cefca3b9aa109d249bf2ea610?p2df
Hutchins/publication/321277584_What_imposters_risk_at_work_Exploring_imposter_phenomenon_stress_coping_and_job_outcomes/links/5ab17964aca2721710ffbe69/What-imposters-risk-at-work-Exploring-imposter-phenomenon-stress-coping-and-job-outcomes.pdf
https://paulineroseclance.com/pdf/ip_high_achieving_women.pdf#page32
Happy listening!
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this longer than usual episode, I interview Sarah Higgins who is a Leadership Coach and Author of her own book The Power of Love Leadership. Here, she developed 7 Strategies for leadership, team, business, and life to not only drive success but to manage and understand one’s own emotions in order to become a better leader (and person really).
We walk through Sarah’s Model in Detail from the different components like Fear to each of the 7 Strategies which are Gratitude, Hope, Learning, Forgiveness, Enthusiasm, Compassion, and Humility. She opens up about how she came to not only use the model with leaders but also with herself, with her daughter, and in all kinds of contexts. The topic of how we are not taught to manage our emotions is discussed at length and Sarah gives some really great examples of how she has learned to manage them within herself, and tips for others to do the same.
Your resources:
5 min – Sarah Higgins Book The Power of Love Leadership
https://www.amazon.de/-/en/Sarah-Higgins/dp/1912300346
12 + 17 minutes – Sarah’s Model (Picture in show notes)
1h 12min – Andy Cope’s The Art of Being a Brilliant Teenager Book
https://www.amazon.com/Art-Being-Brilliant-Teenager/dp/0857085786
1h 16min – Patrick Lencioni’s The Truth About Employee Engagement: A Fable About Addressing the Three Root Causes of Job Misery Book
https://www.amazon.com/Truth-About-Employee-Engagement-Addressing/dp/111923798X
1h 24min – we promised a bunch of resources then, so here you go:
The website of Sarah’s mentor Nicki Vee
https://mastercoach.training
Patrick Lencioni TED Talk
https://youtu.be/O5EQW026alY
Brene Brown TED talk
https://www.youtube.com/watch?v=iCvmsMzlF7o
Louis Theroux Grounded Podcast – Episode with Ruby Wax about Vulnerability
https://podcasts.apple.com/gb/podcast/14-ruby-wax/id1508985962?i=1000503050570
Happy listening!
More from Sarah:
LinkedIn: https://www.linkedin.com/in/sarahjlhiggins/
Email: sarah@corporatecoaching-sh.co.uk
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This is a sort of special edition and is in response to a general feeling of exhaustion and fed up-ness with COVID. I shared a post on LinkedIn recently and it seemed to get people talking about how they are helping themselves right now. This got me thinking that I could pull the conversation together in a podcast that may be helpful for folk too. This is the result.
I explore the 5 families of emotion regulation, what people (and I) are doing now under each family of strategies, and regular pauses or reflection moments for you fair listener to think about what it may mean for you.
Here are your references as always:
Around 2 minutes I mention Emotional Labour and Arlie Hoschchild https://uk.bookshop.org/books/the-managed-heart-commercialization-of-human-feeling/9780520272941
Shortly after I mention episode 2 of the podcast https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/
Then I mention an episode with Mark Gilroy that I incorrectly labeled as episode 27 https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/
Then I do accurately refer to episode 27 😉 https://emotionatwork.podbean.com/e/episode-27-emotion-at-work-in-emotion-regulation/
Here is the profile of James Gross https://spl.stanford.edu/selected-publications
I also talk about appraisal theory and here is a link to a fab article that gives a headline overview of the different (psychology-based) theories of emotion. https://www.verywellmind.com/theories-of-emotion-2795717
This is the LinkedIn post that I refer to https://www.linkedin.com/posts/phil-willcox-02013425_quarantine-fatigue-is-realheres-how-to-activity-6757212581208870912-B4Gd Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
Shame as an emotion and topic in the workplace is one particularly interesting to me because I have experienced it, and long story short, led me to the work I do today. This is something my guest Francesca Cardona is an expert in and why I chose to bring her onto the podcast. Francesca is an organizational consultant and coach and we first got onto discussing the idea of as she put it “listening to the music behind the words”, so looking beyond the surface of words and emotions, sharing some strategies and tips on how to do that.
Some of the ways in which Francesca does this and tips for the listeners therefore are:
- Don’t look for a solution but instead accept that you don’t know
- Even if the client desires an immediate answer, trying not to do so and taking the time it requires is important
- Try to avoid prejudice and keep an open mind
We go onto discussing how shame not only affects individuals but also the workplace. Its cause can be a combination of the individual and the workplace, and there is not always just one party at fault. The different types of shame, recovery of shame, and vulnerability of shame are the topics we dive into as well where we share some of our personal and professional experiences.
What I really enjoyed about this podcast is the natural discussion we had that led to topics and questions that were not necessarily planned before but felt appropriate in the moment. The way in which Francesca answers every question is particularly enjoyable as she is very humble in her articulation and always tries to give tips and how-to’s.
Your links and references to the key areas and ideas we discussed are below:
Around 17 minutes Francesca mentions her book:
https://www.routledge.com/Work-Matters-Consulting-to-leaders-and-organizations-in-the-Tavistock-tradition/Cardona/p/book/9780367313180
Around 58 minutes Francesca makes two book recommendations:
- The Unconscious at Work: A Tavistock Approach to Making Sense of Organizational Life by Anton Obholzer and Vega Zagier Roberts
https://www.routledge.com/The-Unconscious-at-Work-A-Tavistock-Approach-to-Making-Sense-of-Organizational/Obholzer-Roberts/p/book/9780815361350
- Working Below the Surface by Clare Huffington, William Halton, David Armstrong and Jane Pooley
https://www.routledge.com/Working-Below-the-Surface-The-Emotional-Life-of-Contemporary-Organizations/Huffington-Halton-Armstrong-Pooley/p/book/9781855752948
Around 60 minutes Francesca makes a podcast guest recommendation who is Author of a book called “A Good enough Mother”
https://www.amazon.com/Good-Enough-Mother-Novel/dp/0525561250
More from Francesca:
Website: http://www.francescacardona.co.uk
LinkedIn: https://www.linkedin.com/in/francesca-cardona-3196697/
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please. I am talking with my guest Dan Hone about being a business owner in a period of uncontrollable change (AKA Covid-19)
As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Dan mentioned as things that helped him and I have added those too.
Thanks for listening
Your links or references:
https://activearena.co.uk/ - this is the purpose-built indoor 5 a side arena that Dan has built-in Lincoln email address is info@activearena.co.uk
https://uk.bookshop.org/books/shoe-dog-a-memoir-by-the-creator-of-nike/9781471146725 - this is the first book Dan mentions
https://uk.bookshop.org/books/the-ride-of-a-lifetime-lessons-in-creative-leadership-from-15-years-as-ceo-of-the-walt-disney-company/9781787630468 - Dan calls this book journey of a lifetime and it is 'Ride' of a lifetime
https://www.stevenbartlett.com/diary-of-a-ceo/ - This is the podcast (behind this one fair listener ;-)) that Dan mentions
https://uk.linkedin.com/in/drewe-broughton - here is a link to the guest Dan suggest I get on the podcast
More from Dan:
LinkedIn: https://www.linkedin.com/in/daniel-hone-564931113/
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
Fair warning for you fair listener, this podcast includes mention of pineapple on Pizza, sorry!!
I found the guest for this podcast when I was reading one of his papers and I LOVED it. The link will follow in the show notes. We open up with the standard unexpected and innocuous question and that takes us into the pineapple incident and then we get into the podcast proper. Arik discusses three characteristics that impact and affect the appropriateness of emotion expression (and associated social outcomes for the displayer), they are:
Characteristics of the displayer - e.g. Gender Characteristics of the display - e.g. Intensity of the emotion Characteristics of the context - e.g. the setting (virtual vs face to face/physical)
He also goes on to discuss the idea of emotion (in)authenticity too which I found fascinating. I also (maybe cheekily) make some suggestions about how his model may be enhanced by looking at some socio-linguistics elements too.
For me, the social aspects of emotional expression, especially in the workplace are under-discussed and under-researched, hence my wanting to do this podcast. If you want to get hold of Arik you can find him here:
Your links and references to the key areas and ideas we discussed are below:
Around 12 minutes Arik mentions his research in a hospital setting and you can find that paper here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/
Around 20 minutes Arik and I talk about anger as an emotion and 'the line' and there is an interesting research paper on that here - https://journals.aom.org/doi/full/10.5465/amr.2007.25275495
Around 25 minutes Arik mentions a study about the moderating factor of clarity of the transgression or if you have been 'wronged' and you can find that here - https://psycnet.apa.org/record/2018-00986-009
Around 30 minutes Arik mentions the study that he did that explored how happiness and anger spread around virtual teams and you can find that here - https://psycnet.apa.org/record/2011-16723-003
Around the same time, I mention emotional contagion, and here is a great paper on emotional contagion in organizational life - https://www.researchgate.net/profile/Sigal_Barsade/publication/329902131_Emotional_contagion_in_organizational_life/links/5c85c1af92851c69506b238c/Emotional-contagion-in-organizational-life.pdf
Around 34 minutes Arik mentions the research is done in the lab and the field around happiness and sadness and the impact on outcomes for the 'display-er' and you can find that here - https://psycnet.apa.org/record/2018-00986-009
Around 36 minutes we talk about the paper that got me interested in chatting with Arik and you can find that here - https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7033655/
Around 38 minutes Arik mentions his research on emojis and smilies and you can find that paper here - https://journals.sagepub.com/doi/full/10.1177/1948550617720269
Around 41 minutes I mention the TEDx talk that Arik did and you can find that here - https://youtu.be/mFL7KKTuvmw
Around 46 minutes Arik mentions the Emotion as Social Information (ESI) model by Van Kleef and you can find more on that here - https://psycnet.apa.org/record/2004-19340-008
Around 51 minutes Arik mentions the civility of expression of emotion and I link that to other podcast episodes around socio-linguistics and you can find out more episodes here - https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/ and here - https://www.podbean.com/eu/pb-isi6f-78718f
Around 1 hour and 7 minutes, I mention Paul Ekman's book 'Emotions Revealed' and you can find that here - https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659
Around 1 hour 13 Arik mentions a researcher called Karen Niven and you can find her bio here -https://www.research.manchester.ac.uk/portal/karen.niven.html
Around 1 hour 16 minutes Arik recommends a book to read and you can find it here - https://www.cambridge.org/gb/academic/subjects/psychology/social-psychology/interpersonal-dynamics-emotion-toward-integrative-theory-emotions-social-information?format=PB
Arik sent across some papers for our listeners as well:
Carrying too Heavy a Load? The Communication and Miscommunication of Emotion by Email https://journals.aom.org/doi/abs/10.5465/AMR.2008.31193163
Crossing the line(s): A dual threshold model of anger in organizations https://journals.aom.org/doi/full/10.5465/amr.2007.25275495 When scowling may be a good thing: The influence of anger expressions on credibility https://onlinelibrary.wiley.com/doi/abs/10.1002/ejsp.573
The Dark Side of a Smiley: Effects of Smiling Emoticons on Virtual First Impressions https://journals.sagepub.com/doi/full/10.1177/1948550617720269
The interpersonal effects of emotion intensity in customer service: Perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfaction.
https://psycnet.apa.org/record/2018-00986-009
The Interpersonal Dynamics of Emotion: Toward an Integrative Theory of Emotions as Social Information https://www.amazon.com/Interpersonal-Dynamics-Emotion-Integrative-Information/dp/1107048249
Expression of Emotion as Part of the Work Role: https://psycnet.apa.org/record/1987-17392-001
Anger and happiness in virtual teams: Emotional influences of text and behavior on others' affect in the absence of non-verbal cues https://psycnet.apa.org/record/2011-16723-003
Encountering Anger in the Emergency Department: Identification, Evaluations and Responses of Staff Members to Anger Displays https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3419399/
Happy listening!
More from Arik: LinkedIn: https://www.linkedin.com/in/arik-cheshin-73b5473/ Email: acheshin@gmail.com Profile: https://www.researchgate.net/profile/Arik_Cheshin
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In an unexpected turn of events for the podcast, my guest Simon Ashton from Phoenix Leaders mentions context before me. We get into a lot of areas as this episode is the second-longest one to date. Simon described this off-air as 'a bloody big topic' and I agree with him. Decisions are massively influenced by what goes on inside our heads and by things that are happening or going on around us. Therefore, this podcast has a number of different areas that we focus on. The full list of all the key ideas/topics is covered in the Show Notes below with associated links to resources or definitions.
At about 1 hour and 3 minutes there is a bit of mild swearing so if you are listening with little ears around you may want to turn the volume down at that point.
What I really enjoyed about this podcast is the conversational flow of it. When I listened back in the edit I once again enjoyed being part of the conversation. If you want to get hold of Simon you can find him here:
Your links and references to the key areas and ideas we discussed are below:
Around 1 minute I mention the Freakonomics podcast that you can find here - https://freakonomics.com/
Around 4 minutes Simon mentions the prisoner's dilemma https://en.wikipedia.org/wiki/Prisoner's_dilemma
Around 5 minutes Simon mentions ‘dobbing in’ so if you are unfamiliar here is an explanation of the term https://www.collinsdictionary.com/us/dictionary/english/dobbing
Around 16 minutes I mention the refractory period and here is an article on it https://www.paulekman.com/blog/how-to-achieve-emotional-balance/
Around 19 minutes Simon mentions choice architecture and you can find out more about that here https://www.economicshelp.org/blog/glossary/choice-architecture/
Around 21 minutes Simon mentions the Chimp Paradox and while I don’t rate the book here is a link to it https://chimpmanagement.com/books-by-professor-steve-peters/the-chimp-paradox/]
At around 22 minutes we get into biases and heuristics and Simon mentions the book Thinking Fast and Slow by Daniel Kahneman https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576
Here is also a nifty infographic on the types of biases and heuristics https://www.visualcapitalist.com/every-single-cognitive-bias/
At around 25 minutes Simon mentions the World Economic Forum research into the skills that are needed, the report can be found here: https://www.weforum.org/agenda/2016/01/the-10-skills-you-need-to-thrive-in-the-fourth-industrial-revolution/
Around 30 minutes I mention Cliff Lansley and him being on the podcast in the past, here is the episode https://emotionatwork.podbean.com/e/episode-24-emotion-at-work-in-emotional-intelligence/
At around 33 minutes we mention ‘Eat that frog by Brian Tracy’ here is a link to the book https://www.amazon.co.uk/Eat-That-Frog-Important-Things/dp/1444765426
At about the same time I mention a study about Parole and decision making, this is a 2016 paper that reviews the efficacy of the findings and gives some great references to other papers too https://www.sas.upenn.edu/~baron/journal/16/16823/jdm16823.pdf
Around 36 minutes I mention decision fatigue, here is some more on that phenomenon https://en.wikipedia.org/wiki/Decision_fatigue
Around 45 minutes Simon mentions Zimbardo and ‘The Human Zoo’ which was a TV show and you can find out more about it here https://m.imdb.com/title/tt0818733/
Around 48 minutes Simon and I discuss 'Group Think' and you can find out more about that here https://www.psychologytoday.com/gb/basics/groupthink
Around 50 minutes I mention and explore a cognitive bias called the 'Anchoring Heuristic' and you can get more about that here: https://en.wikipedia.org/wiki/Anchoring_(cognitive_bias)
Around 1 hour and 5 minutes I talk about the oversimplification of 'System 1 and System 2' thinking, here is a link to a couple of nice pieces on it https://www.marketingsociety.com/think-piece/system-1-and-system-2-thinking https://www.lesswrong.com/posts/HbXXd2givHBBLxr3d/against-system-1-and-system-2-subagent-sequence
Around 1 hour and 12 minutes I talk about Simon Sinek and his work on the importance of Purpose and here is a link to his most famous/popular book: https://simonsinek.com/product/start-with-why/
Around 1 hour and 16 minutes, I talk about generational differences and how (for me) they are not a thing. You can find a piece from the Center For Evidence-Based Management here: https://www.cebma.org/wp-content/uploads/CAT-Generational-Differences.pdf
Around 1 hour and 18 minutes I talk about display rules and feeling rules and a previous episode of the podcast and all those links are here: https://emotionatwork.podbean.com/e/episode-2-emotional-inauthenticity-burnout-and-coping-mechanisms/ https://en.wikipedia.org/wiki/Display_rules https://en.wikipedia.org/wiki/Feeling_rules#:~:text=Feeling%20rules%20are%20socially%20shared,Arlie%20Russell%20Hochschild%20in%201979.
Around 1 hour and 22 minutes Simon mentions 'The Book of Beautiful Questions' and here is a link to it: https://amorebeautifulquestion.com/the-book-of-beautiful-questions/
Around 1 hour 30 Simon mentions Brigadier General Matthew Broderick and his involvement with Hurricane Katrina and New Orleans, here is a link to an article on the topic pulling out some of the points Simon makes: https://www.appliedcommunication.org/?p=442
Around 1 hour 33 Simon talks about confirmation bias and you can find more on that here: https://en.wikipedia.org/wiki/Confirmation_bias#:~:text=Confirmation%20bias%20is%20the%20tendency,evidence%2Dbased%20decision%2Dmaking.
Around 1 hour 36 Simon mentions the 'Halo and Horns' phenomenon and you can find out more about that here: https://en.wikipedia.org/wiki/Horn_effect https://en.wikipedia.org/wiki/Halo_effect
Happy listening!
More from Simon: LinkedIn: https://www.linkedin.com/in/simon-ashton-b5275b13b/
Website:https://phoenixleaders.co.uk/staff/simon-ashton/ Email: s.ashton@phoenixleaders.co.uk Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
On the title alone this episode may not seem to fit this podcast and the opposite is the case. As an evidence-based practitioner, my guest Rob Baker is right at home and his work is ultimately about how people feel about their jobs and their work. We cover a LOT of ground in this episode and on a personal note Rob's reply to my unexpected and innocuous question is a complete surprise and I learn a lot about him.
Your references as always:
Around 3 minutes we discuss the Fat Cat on Kelham Island in Sheffield https://www.thefatcat.co.uk/
Around 5 minutes Rob talks about how he competed for GB at orienteering, you can find out more here https://www.britishorienteering.org.uk/
Around 8 minutes I mention the awesome human being called Simon Heath who is a Consulting Artist and has some sensible and practical thinking on the workplace. You can find him on Twitter here https://twitter.com/simonheath1?lang=en and here is his blog https://workmusing.wordpress.com/about/
Around 17 minutes Rob mentioned Job Crafting questionnaires. Here is a link to a recent paper on that https://www.researchgate.net/publication/312192742_The_job_crafting_questionnaire_A_new_scale_to_measure_the_extent_to_which_employees_engage_in_job_crafting
Around 31 minutes Rob mentions the discipline of Positive Psychology, here is a link to explore what it is https://positivepsychology.com/what-is-positive-psychology-definition/
Around 32 minutes Rob mentions a Dutch researcher and her research, here is a link to a 2015 paper on Job Crafting https://www.researchgate.net/profile/Mcw_Peeters/publication/280830379_the_job_crafting_intervention/links/55c85ee208aea2d9bdc8b297.pdf
Around 37 minutes I mention Erving Goffman and the notion of face and facework, you can read more about my research into this here https://www.degruyter.com/view/journals/jplr/14/2/article-p167.xml
This is a piece by Robert Arundale on face and facework http://media06.euv-frankfurt-o.de/Literatur/Arundale_2006.pdf
At around 45 minutes I mention a Simulcast about Grit and Growth Mindset and you can find that here https://emotionatwork.podbean.com/e/episode-42-grit-and-growth-mindset-good-practice-podcast-crossover-special/
Around 59 minutes Rob and I talk about a previous episode of this podcast with Hilary Scarlett, here is the link https://emotionatwork.podbean.com/e/episode-39-emotion-at-work-in-neuroscience-and-organisational-change/
Around 1hr 19 minutes I get Rob to lug his book, the link is here: Personalization at Work – Bringing job crafting to life within organizations (by Rob Baker)
As we are wrapping up at 1 hour 21 Ron plugs his website https://tailoredthinking.co.uk/
Here are some other references that Rob said would be helpful during the wrap up:
Job Crafting - Amy Wrzesniewski on creating meaning in your own work – Video from a presentation at Google’s 2014 Re: Work seminar series and the best introduction to the concept I have found. http://www.arnoldbakker.com/articles.php (this is a treasure trove of research) Re-orientating Job Crafting (a really elegant paper outlining what we know and don't know about job crafting and a suggested path for future research) [Behind a paywall, unfortunately] Turn the job you have into the job you want. Harvard Business Review.
Google’s favorite Psychologist Explains How the Company Retains Top Talent. BusinessInsider.com Why you should let people craft their work People Management (by Rob Baker)
Job crafting guide - Resources from Tailored Thinking's website
More from Rob: LinkedIn: https://www.linkedin.com/in/rjmbaker/ Twitter: https://twitter.com/BakerRJM Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
Carol Dweck's Mindset (2006) and Angela Duckworth's Grit (2016) are two of the most influential social science texts of this century, but difficulty implementing their ideas and a failure to replicate their findings have left them open to criticism.
In this special crossover edition of The Good Practice and Emotion at Work podcasts, hosts Nicola Boyle and Phil Willcox are joined by Owen Ferguson, Ross Garner and Gemma Towersey to discuss.
We explore:
- the extent to which we feel we demonstrate grit and growth mindset
- the problems posed by the popularity of these ideas
- the impact of grit and mindset on L&D.
Show notes
Mindset - Updated Edition: Changing the Way You Think to Fulfil Your Potential, by Carol Dweck, is available here: https://www.amazon.co.uk/Mindset-Updated-Changing-Fulfil-Potential/dp/B07NQLQDWN
Grit: The Power of Passion and Perseverance, by Angela Duckworth, is available at: https://www.amazon.co.uk/Grit-Passion-Perseverance-Angela-Duckworth-ebook/dp/B019CGY2ZG
A useful review of mindset literature is: Burgoyne, A. P., Hambrick, D. Z., & Macnamara, B. N. (2020). How Firm Are the Foundations of Mind-Set Theory? The Claims Appear Stronger Than the Evidence. Psychological Science, 0956797619897588. Online at: https://www.gwern.net/docs/psychology/2020-burgoyne.pdf
A study looking at mindset in the workplace is: Campbell, A. (2019). Effects of Growth and Fixed Mindset on Leaders' Behavior during Interpersonal Interactions (Doctoral dissertation, Pepperdine University). Online at: https://search.proquest.com/openview/f227f221ad725ab6802a70bb2d192d83/1?pq-origsite=gscholar&cbl=18750&diss=y
Professor Dweck has responded to criticism of her work here: http://theconversation.com/growth-mindset-interventions-yield-impressive-results-97423
Two papers critiquing the 'grit' concept are:
Credé, M. (2018). What shall we do about grit? A critical review of what we know and what we don’t know. Educational Researcher, 47(9), 606-611. Online at: https://lib.dr.iastate.edu/cgi/viewcontent.cgi?article=1051&context=psychology_pubs
Lee, C. S. (2018). Authentic leadership and organizational effectiveness: The roles of hope, grit, and growth mindset. International Journal of Pure and Applied Mathematics, 118(19), 383-401. Online at: https://acadpubl.eu/jsi/2018-118-19/articles/19a/27.pdf
The paper that Ross and Owen discussed was: Yeager, D. S., Hanselman, P., Walton, G. M., Murray, J. S., Crosnoe, R., Muller, C., ... & Paunesku, D. (2019). A national experiment reveals where a growth mindset improves achievement. Nature, 573(7774), 364-369. Online at: https://www.nature.com/articles/s41586-019-1466-y?fbclid=IwAR3eSTiOiVc3v8LARTfGwxTzlSDz4AiAFpLK-jK4VcJr57wI0eO8zyvwkEc
The blog by David D'Souza that Phil mentioned was: https://daviddsouza.com/2020/02/03/the-surprising-truth-about-obvious-truths/
In What I Learned This Week, the gang discussed:
Security issues associated with Zoom. Find out more at https://tidbits.com/2020/04/03/every-zoom-security-and-privacy-flaw-so-far-and-what-you-can-do-to-protect-yourself/ and https://www.washingtonpost.com/technology/2020/04/03/thousands-zoom-video-calls-left-exposed-open-web/
Ross' reflections regarding Dr Catherine Calderwood's resignation, covered online at: https://www.bbc.co.uk/news/uk-scotland-52181221
The book Ross recommended was Jon Ronson's So You've Been Publicly Shamed, available from Amazon: https://www.amazon.com/So-Youve-Been-Publicly-Shamed-ebook/dp/B00L9B7IRC
The paper Phil discussed, on the mindsets intervention, was: Foliano, F., Rolfe, H., Buzzeo, J., Runge, J., & Wilkinson, D. (2019). Changing mindsets: effectiveness trial. National Institute of Economic and Social Research. Online at: https://www.niesr.ac.uk/sites/default/files/publications/Changing%20Mindsets_0.pdf
The book that Gemma recommended was The Sense of Style: The Thinking Person’s Guide to Writing in the 21st Century by Steven Pinker, available at: https://www.amazon.co.uk/Sense-Style-Thinking-Persons-Writing/dp/1846145503
If you'd like to Give Blood during the current crisis, you can! See: https://www.blood.co.uk/
For more from Emerald Works, see: https://emeraldworks.com/
More from Gemma:
Twitter: https://twitter.com/gemmatowersey
More from Owen:
LinkedIn: https://www.linkedin.com/in/owenferguson/
Twitter: https://twitter.com/owenferguson
More from Ross:
LinkedIn: https://www.linkedin.com/in/ross-garner-8594a341/
Twitter: https://twitter.com/RossGarnerEW
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode Mark Gilroy reprises his role as host of the podcast so that I can tell my story. Long-time listeners will be familiar that I have had some health challenges over the last 2-3 years. I am now feeling so much better. Some things remain and at the same time, I am a lot better. This is an opportunity for me to share my story and how my physical pain affected me emotionally, affected my identity as well as my professional and personal life.
Fair warning, there is occasional swearing too.
The plan is for this to be the first in a series of episodes on chronic pain. This is because I want to look at different people's experiences of chronic pain as well as interview a researcher into chronic pain.
As is the case with our Stories series, there are no references as such.
Happy listening
More from Mark:
LinkedIn: https://www.linkedin.com/in/mgilroy/
Twitter: https://twitter.com/thatmarkgilroy
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
My guest for this podcast is Dr. Emily Hofstetter and we get into geeky (as is often the case with me) detail about linguistics, conservation analysis and what Emily calls 'non lexical vocialisations'. A more everyday term would be the non-word noises that feature in interaction. We talk about how her (and others) research can be really helpful for us to look at talk and conversation in the workplace.
Your references (as always)
around 6 minutes - https://www.streetwisdom.org/
around 12 minutes - Harvey Sacks was mentioned and this is a 1978 paper on turn-taking with Emanuel Schegloff and Gail Jefferson https://pure.mpg.de/rest/items/item_2376846_3/component/file_2376845/content
around 13 minutes - Non Lexical Vocialisation https://nonlexicalvocalizations.com/
around 16 minutes - we talk about turn-taking and here is a nice summary of this phenomenon from Stephen Levinson https://pure.mpg.de/rest/items/item_2193297/component/file_2240007/content
around 21 minutes - I ask Emily for a working definition of Conversation Analysis (CA) here is one from online https://www.communicationtheory.org/conversation-analysis/
around 36 minutes - this is the paper with Jessica Robles that I mentioned where I first found Emily's work https://www.academia.edu/download/57694512/SYMB_396_REV_EV.PDF
around 41 minutes - Emily mentions Sally Wiggins and her research into noises at mealtimes, here is a link to one of those papers on disgust http://www.diva-portal.org/smash/get/diva2:1143930/FULLTEXT02 or here for moments of pleasure https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626903/
around 48 minutes - we talk about dis-preferred responses and here is a link to a chapter about conversation analysis including dispreferred responses https://s3.amazonaws.com/academia.edu.documents/43839945/The_Handbook_of_Applied_Linguistics_Team_Nanban_tmrg.pdf?response-content-disposition=inline%3B%20filename%3DThe_Handbook_of_Applied_Linguistics_Team.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A%2F20200205%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20200205T145009Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=81db1bc04945a4e9f8a59ba2e9ef364239c172c0059ce54b2a270c59e1be69f7#page=281
around 50 minutes- we talk about creaky voice, here is a link to a paper on that phenomenon https://www.researchgate.net/profile/Jody_Kreiman/publication/281119746_Acoustic_properties_of_different_kinds_of_creaky_voice/links/55d75bad08aeb38e8a85a866.pdf
around 56 minutes - we recommend some books, here are the links https://www.amazon.co.uk/Talk-Science-Conversation-Elizabeth-Stokoe/dp/1472140842/ref=sr_1_1?adgrpid=64739266474&gclid=Cj0KCQiA7OnxBRCNARIsAIW53B_VZGiQjJYFXdkMlTMl1dvgNeRPCWYkIYmkRXg0_YN6NsLMTRHv8CYaAoKaEALw_wcB&hvadid=310587725214&hvdev=c&hvlocphy=1006522&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=3831623842289732855&hvtargid=kwd-574014848791&hydadcr=24428_1748934&keywords=talk+elizabeth+stokoe&qid=1580914457&sr=8-1 https://www.amazon.co.uk/Affectivity-Interaction-objects-English-Pragmatics/dp/9027256209/ref=sr_1_1?keywords=Affectivity+in+Interaction%3A+Sound+Objects+in+English&qid=1580914692&sr=8-1
More from Emily: Youtube: https://www.youtube.com/channel/UClsFYWz5vIm8pFYFfpcrQaA Twitter: https://twitter.com/EMdoesCA Bio: https://emilyhofstetter.ca/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode looks at neuroscience and organizational change. My guest on this podcast, Hilary Scarlett, is both a practitioner and an author and in the most recent edition of her book, she brings together the neuroscience of organizational change. I was particularly interested in getting this guest on as she has those two different perspectives.
Your references as always:
Book: Neuroscience and Organisational Change by Hilary Scarlett
Social pain: Eisenberger, NI, Lieberman, MD, & Williams, KD (2003) Does rejection hurt? An fMRI study of social exclusion. Science, 302, 290-292
'Best in show': cortisol and the impact on behaviour (and on dogs!): Jones, AC, and Josephs, RA, (2006) Interspecies hormonal interactions between man and the domestic dog, Hormones and Behaviour 50 pp393-400
Mehta, PH, Jones, AC, and Josephs RA (2008) The social endocrinology of dominance: basal testosterone predicts cortisol changes and behaviour following victory and defeat, Journal of Personality and Social Psychology 94 (6) pp1078-93
Sherman et al (2016) Sex differences in cortisol's regulation of affiliative behaviour Hormones and Behaviour
Learning later in life: Feldman Barrett, L, (2017) How ‘superagers’ stay sharp in their later years, The Observer 30 April 2017. https://www.theguardian.com/science/2017/apr/30/work-on-your-ageing-brain-superagers-mental-excercise-lisa-feldman-barrett
More from Hilary:
LinkedIn: https://www.linkedin.com/in/hilaryscarlett/
Twitter: https://twitter.com/Hilary_Scarlett
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode looks at Equality, Diversity and Inclusion. The topic in this episode is one that I’m very conscious of and aware of because as a middle-aged white man I’m conscious of the advantages this brings me in life. If I think back over my career this consciousness hasn’t always been with me. Whether that’s because of the wider conversation that’s happening around equality, diversity and inclusion or whether that’s with age I’ve become more aware of it. Our guess today, Mayokun 'Mac' Alonge, is working hard to change the awareness and consciousness around equality, diversity and inclusion.
Happy listening!
More from Mac:
LinkedIn: https://www.linkedin.com/in/mayokunalonge/
Website: https://theequalgroup.com
Twitter: https://twitter.com/theequalgroup
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode is a new format for the podcast. I have gone back over some of our previous episodes and pulled together a 'best of sort of episode with a focus on 'Emotion'. Episodes; 2 (with SJ Lennie), 25 (with Cliff Lansley), 26 (with Jo Wainwright) and 27 (with James Gross) all took a slightly different perspective on emotion and yet there were also some similarities and differences. I wanted to pull out these similarities and differences and add to them with some reflection, comments and narration of my own. I am not 100% sure if it works as a format and please let me know what you think.
Your references can be found on the original episode's show notes.
Happy Listening
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode looks at evaluating learning. My guest is someone whose surname spikes a lot of discussion and debate within learning and development, organizational development and the HR sector. I’ve known Jim Kirkpatrick since we first met in 2012 and we’ve worked together since. I feel very honored to be one of the few people in the world that are a certified Kirkpatrick evaluation program facilitator. We look at why you should evaluate learning, the approaches you should take and bust some of the myths out there that surround learning evaluation.
As always, here are your references:
Find out more about the Kirkpatrick Programmes run with Developing People Globally: https://www.dpgplc.co.uk/courses-qualifications/learning-and-development/kirkpatrick-four-levels-evaluation-certification-programme/
Visit the Kirkpatrick Partners website: www.kirkpatrickpartners.com
Sign up free for resources and newsletters on the Kirkpatrick website at: https://www.kirkpatrickpartners.com/Resources
You can find details of the book Jim mentioned, ‘Kirkpatrick Four Levels of Evaluation’ on this link: https://www.amazon.co.uk/Kirkpatricks-Four-Levels-Training-Evaluation/dp/1607280086
Good to Great by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/
Find Kirkpatrick Partners on Twitter: https://twitter.com/TheKirkpatricks and on Linked In: https://www.linkedin.com/company/kirkpatrick-partners-llc/
For Paul Thoresen (Survey Guy) visit his Twitter profile at https://twitter.com/surveyguy2
More from Jim:
LinkedIn: https://www.linkedin.com/in/kirkpatrickfourlevelevaluation/
Twitter: https://twitter.com/Jim_Kirkpatrick
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode tackles a current and complicated area of Digital Body language. Digital communication, learning and interaction continue their upward trend and my guest this week is on the leading edge of that curve. The wonderful Jo Cook and I take this podcast down a particular route for digital body language. We focus on the interactional aspects and we explore how we can use and harness the power and opportunities technology offers us to actively consider if not read others' Digital Body Language. We are aware enough that it is not all sunshine and rainbows and so we get into the challenges and strategies to overcome them too.
As always, here are your references:
Steve Woods digital body language blog (mentioned around 9 minutes) http://digitalbodylanguage.blogspot.com
Jo’s Digital Body Language blog with research links (mentioned around 10 minutes): https://lightbulbmoment.info/2018/04/04/what-is-digital-body-language/
The Good Practice Podcast Jo appeared on as a guest (mentioned around 11 minutes) http://podcast.goodpractice.com/120-why-are-most-webinars-so-terrible
Some research about emoji use from 2015-2017 (mentioned around 13 minutes) https://blog.emojipedia.org/emoji-sentiment-analysis-2015-2017/
A link to the #TJWow webinar series (mentioned around 14 minutes) https://www.trainingjournal.com/event/tj-wow-webinar-engagement
Find Training Journal on Twitter @TrainingJournal
Find the @LnDConnect Twitter account here and you can search for the Friday morning chat #LDInsight (mentioned around 18 minutes)
You will be able to find the podcast that Jo mentioned with the man from IKEA here in January 2019 (mentioned at 25 minutes) https://lightbulbmoment.community/lightbulb-moment-podcast
Resources about the conversational floor and turn-taking (Mentioned around 37 minutes) https://www.thoughtco.com/turn-taking-conversation-1692569 there are some other really nice resources in here too
Esther Barrett profile (mentioned at around 39 minutes) https://www.jisc.ac.uk/staff/esther-barrett
The Human Voice by Anne Karpf (mentioned around 43 minutes) https://www.amazon.co.uk/Human-Voice-Story-Remarkable-Talent/dp/0747585377
Buzzing Communities by Richard Millington (mentioned around 43 minutes) https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901
Shameless plug for the Emotion at Work community (44 mins) https://community.emotionatwork.co.uk
More from Jo: Twitter: https://twitter.com/LightbulbJo Community: https://lightbulbmoment.community LinkedIn: https://uk.linkedin.com/in/jo-cook-52b36616 Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode kicks of 2019 at the start of a new period of change and challenge for me. This is my review of 2018 and a look ahead to 2019. I am very reflective and open in sharing what I am thinking and feeling about what has been and what is ahead.
Your references as always:
I mention episode 16 (2 mins) where I kicked of 2018 and it is actually episode 14 oops. Here’s the link to the right episode though: https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/
Here is a link to the “3 good podcast” episode that I mention (7 mins): https://threegood.podbean.com/e/the-3-good-podcast-episode-21-two-guys-talking-about-wellbeing/
Here are all of the 'stories’ episodes of 2018 I mention (13 minutes): Episode 16 focussing on Imposter Syndrome https://emotionatwork.podbean.com/e/episode-16-emotion-at-work-stories-imposter-syndrome/ Episode 17 focussing on Burnout https://emotionatwork.podbean.com/e/emotion-at-work-stories-burnout/ Episode 22 focussing on Anxiety and difference https://emotionatwork.podbean.com/e/episode-22-emotion-at-work-stories-anxiety-difference-and-minority-groups/ Episode 28 focussing on Depression https://emotionatwork.podbean.com/e/episode-28-emotion-at-work-stories-depression/ Episode 30 focussing on being a survivor of abuse and the impact when in the workplace https://emotionatwork.podbean.com/e/episode-30-emotion-at-work-stories-working-as-an-unhealed-victim-of-child-abuse/
For other episodes, please see the wider back catalog available here: https://emotionatwork.podbean.com/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode tackles a notoriously tricky area, Organisational Change. One thing is for sure that for HR, Learning and Organisational Development practitioners we are working with change. My guest this week is the wonderful Julie Drybrough. In this wide-ranging conversation, we explore how aspects of; identity, belonging, control, power can all affect organizations and their ability or propensity to change. Jools talks about the 'invisible hand' that guides what happens in organizations and how in her work, she often makes that invisible stuff visible.
We both share some specific examples from past and present work and talk about the strategies, techniques and methods we use to support organizations and ourselves as practitioners too.
As always, here are your references:
The blog post Jools wrote about culture change and fog
https://fuchsiablueblog.wordpress.com/2018/09/12/digital-transformation-culture-fog/
Quote from Martin Luther King Jr about love and power
https://www.goodreads.com/quotes/134364-power-without-love-is-reckless-and-abusive-and-love-without
Martin Bubers 'I and Thou'
https://www.amazon.co.uk/Martin-Bubers-Thou-Practicing-Dialogue/dp/0809141582/ref=sr_1_3?ie=UTF8&qid=1541360799&sr=8-3&keywords=i+thou
The Culture Code by Daniel Coyle
https://www.amazon.co.uk/Culture-Code-Secrets-Highly-Successful/dp/1847941265/ref=sr_1_1?ie=UTF8&qid=1541361475&sr=8-1&keywords=culture+code
William Isaacs and Dialogue - the art of thinking together
https://www.amazon.co.uk/Dialogue-Art-Thinking-Together-Communicating/dp/0385479999/ref=sr_1_1?ie=UTF8&qid=1541361533&sr=8-1&keywords=william+isaacs+dialogue
'On Dialogue' by David Boam
https://www.amazon.co.uk/Dialogue-Routledge-Classics-David-Bohm/dp/0415336414/ref=sr_1_4?ie=UTF8&qid=1541361581&sr=8-4&keywords=david+bohm
More from Julie:
LinkedIn: https://www.linkedin.com/in/julie-drybrough-969b647/
Twitter: https://twitter.com/fuchsia_blue
Website: https://fuchsiablueblog.wordpress.com/about/
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
For this episode, we delve into Community Management with our guest Ady Howes. Now there is an argument that with the Emotion at Work hub recently launched this episode is either Phil being really shameless, sensible or maybe even organized. You, fair listener, can choose ;-))
During the conversation Ady and Phil explore; emotions for community members, managers, leaders in organizations and the links into culture too. They also share some of their experiences of community management done well and.... less well.
Your references for this one:
Buzzing Communities by Richard Millington and thanks to Jo Cook (@lightbulbJo) for the recommendation
https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901
The 5 P's of Community Management from the amazing Mike Collins (@CommunityMike)
https://www.dpgplc.co.uk/resource/creating-community-practice-5-p-framework/
The Diffusion of Innovation Curve:
https://www.ou.edu/deptcomm/dodjcc/groups/99A2/theories.htm
Festival of Work 2019 (aka the L&D Show)
http://www.festivalofwork.com/
Thanks for listening
More from Ady:
LinkedIn: https://www.linkedin.com/in/adyhowes/
Twitter: https://twitter.com/adyhowes
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
It’s a solo outing for Phil on this episode as he wanted to do a stock take, update and the future type episode. In this, he shares the creation of the ‘Emotion at Work hub’, why this hub has been created and what it is there to do. Phil also explores his ongoing research, his experiences with psychological pressures that influence his behaviour. He also outlines what you fair listener can expect over the coming months.
Here are your references:
The Emotion at Work hub https://community.emotionatwork.co.uk
Joe Navarro’s book https://www.amazon.com/What-Every-BODY-Saying-Speed-Reading/dp/B006ZNFEKW
How academic journals are ranked https://en.m.wikipedia.org/wiki/Journal_ranking
HR’s most influential thinkers list http://www.hrmagazine.co.uk/hr-most-influential/2018-results
Rob Briner can be found here: https://twitter.com/Rob_Briner?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Mark Gilroy can be found here: https://twitter.com/thatmarkgilroy?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor
Nick Court can be found here: https://twitter.com/scruffy_nick?lang=en
His company the PX (People Experience) Hub can be found here: https://pxhub.io
Simon Heath can be found here: https://twitter.com/simonheath1?lang=en
Julie Drybrough can be found here https://mobile.twitter.com/fuchsia_blue?locale=el
Episodes 12, 24 and 29
https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/ https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/ https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/
Ross Garner can be found here: https://mobile.twitter.com/rossgarnergp
My paper can be found here: https://www.degruyter.com/view/j/pr.2018.14.issue-2/pr-2018-0012/pr-2018-0012.xml?intcmp=trendmd Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
As is often the case with our ‘stories’ series, the content has the potential to affect people, and so fair listener, I want you to take care with this episode, please. I am talking with my guest Katrina Colliner about how being an unhealed victim of child abuse affected her in the workplace. She now describes herself as a ‘victor over’ her abuse and you can hear more about what she means by that in the episode.
If you are affected by what we talk about and you are feeling particularly vulnerable, please remember you can call the Samaritans at any time on 116 123 and I have googled other places of support and added links the sites and organizations I found below.
As this is a ‘stories’ episode there are no ‘references’ as such, there were a few things in particular that Katrina mentioned as things that helped her and I have added those too.
Thanks for listening
References and links
https://www.samaritans.org
https://www.psychologytoday.com/us/blog/the-compassion-chronicles/201501/healing-the-shame-childhood-abuse-through-self-compassion
https://napac.org.uk
Katrina mentioned Pia Mellody and that is a person, here is a link to her site
http://piamellody.com
More from Katrina:
LinkedIn: https://www.linkedin.com/in/katrinacollier/
Twitter: https://twitter.com/KatrinaMCollier
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
For this episode, we delve into three areas; banter, impoliteness and power. All separate yet inextricably linked. All things that are common in the workplace. My guest this episode is Dr Derek Bousfield and he goes by on Twitter.
We discuss what ‘banter’ is, how it is defined, why it is a healthy thing and is something that can cause division and friction in the workplace. Derek’s descriptive definition for Banter is ‘Insincere Impoliteness’ and we go on to define ‘Imploiteness’ as well as ‘Politeness’ and ‘Power’. One of the examples we discuss how to banter can be veiled as Impoliteness and how Politeness markers or actions can also be Impoliteness. All of this is down to... drum roll context.
As part of our discussion, we link back to aspects from other podcasts where we talk about face and facework (episodes 12 and 24), conversation management (episode 10) and in/out groups (episode 7).
Your references for this one:
Barthesian myth (around 16 minutes)
https://en.m.wikipedia.org/wiki/Mythologies_(book)
Labeling (around 23 minutes) NB this is not exactly what Derek mentions but it gives you an idea where he is going with his thinking
https://en.m.wikipedia.org/wiki/Labeling_theory
Terms of address and titles (around 39 minutes)
https://www.thoughtco.com/term-of-address-1692533
Banter and mock Impoliteness (by Derek and Michael Haugh)
https://www.researchgate.net/profile/Michael_Haugh2/publication/257198791_Mock_impoliteness_jocular_mockery_and_jocular_abuse_in_Australian_and_British_English/links/5b0d4772a6fdcc8c2537e291/Mock-impoliteness-jocular-mockery-and-jocular-abuse-in-Australian-and-British-English.pdf
Power (around 54 minutes) this is a fab book that explores the dynamism of power
https://www.amazon.co.uk/Power-Talk-Interaction-Institutional-Discourse/dp/0582368790/ref=sr_1_1?ie=UTF8&qid=1535050326&sr=8-1&keywords=Power+thornborrow
Jonathan Culpepper 2011 Impolitentess work (around 1 hour 9 minutes)
http://www.cambridge.org/gb/academic/subjects/languages-linguistics/sociolinguistics/impoliteness-using-language-cause-offence?format=PB
Derek Bousfield 2008 Monograph on Impoliteness (around 1 hour 9 minutes)
https://www.amazon.co.uk/Impoliteness-Interaction-Pragmatics-Beyond-New/dp/9027254397/ref=sr_1_1?s=books&ie=UTF8&qid=1535051024&sr=1-1&keywords=Derek+Bousfield+impoliteness
Clare Hardaker on Trolling (around 1 hour 10 minutes) these are examples of her non-academic work
https://www.theguardian.com/profile/claire-hardaker
Lynn Truss ‘Talk to the Hand’ (around 1 hour 11 minutes)
https://www.amazon.com/Talk-Hand-Bloody-Rudeness-Reasons/dp/1592401716
Journal of Politeness Volume 14 Issue 2 (around 1 hour 12 minutes)
https://www.degruyter.com/view/j/pr.2018.14.issue-2/issue-files/pr.2018.14.issue-2.xml
Thanks for listening!!
More from Derek:
https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=111
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode picks up the Emotion at Work in Stories theme I started earlier this year. This time it is with Karen Teago as my guest, we take a trip into how depression has been a part of her life for 15 years.
I asked Karen to be on the podcast as she wrote a blog a few years ago (https://teagohr.wordpress.com/2017/10/10/this-is-what-it-looks-like/) and it affected me then and still does now. Depression is one of the things that are both talked about and not talked about all at the same time. With Karen being willing to be open and frank about her experiences it was important to me that I create a place and space to allow a depth of exploration of the topic.
This is a frank and honest episode and our conversation lasted for nearly an hour and twenty minutes so there is a lot to listen to. If you are affected by anything in this episode then there are support options open to you:
The Samaritans can be contacted here https://www.samaritans.org/how-we-can-help-you or call them on 116 123 (it is free)
The mind can be contacted here https://www.mind.org.uk/information-support/helplines/
You can also call the NHS on 111 or make an appointment with your local GP
We explore her experiences with depression as a condition, with medication, with postnatal depression, the important area of disclosure and how guilt has been a part of her experience too. I (maybe unfairly) ask Karen for any advice or suggestions if anything in the podcast resonates with you and I add my thoughts too. At one point Karen talks about how she became aware of her condition by reading a case she was working on.
After we recorded the episode she found this paragraph from 'Notes on a Nervous Planet' by Matt Haig (@matthaig1) that she felt better explained her experience:
"Later, doctors would offer labels. 'Panic disorder', 'generalized anxiety disorder' and 'depression'. These labels were worrying, but also important because they gave me something to work with. They stopped me from feeling like an alien. I was a human being with human illnesses, which other humans have had - millions and millions of humans - and most of them had either overcome their illnesses or had somehow managed to live with them. Even after I knew the names of the illnesses I had, I believed they were all stemming from inside me. They were just there, the way the grand canyon was just there"
Here's a link to the full book - https://www.amazon.co.uk/Notes-Nervous-Planet-Matt-Haig/dp/1786892677
With this being a Stories episode there aren’t many references as such. There are some things we talk about and here are the links to those things:
The unexpected yet innocuous question came from Margaret Burnside @margaretburnsid
The book on sleep Karen references is https://www.amazon.co.uk/Why-We-Sleep-Science-Dreams/dp/0241269067
The Mind Website with details for resources for Corporate partners https://www.mind.org.uk/search-results?q=guidelines%20for%20corporate%20partners
More information for breastfeeding and taking medication https://www.breastfeeding-and-medication.co.uk/
More from Karen:
LinkedIn: https://www.linkedin.com/in/karen-teago-1778551b/
Twitter: https://twitter.com/teago_emplaw
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode is one of those that talks about stuff you as a human do all the time but aren't all that aware of or use different words to describe it. My guest this time is James Gross who is the worlds leading researcher in Emotion Regulation. Through the podcast we chat about:
-
What are emotions?
-
What is emotion regulation?
-
The 5 families of emotion regulation strategies
-
Examples of what people do within each of those families
-
How emotion regulation can be extrinsic (where others use these strategies with/for/to you to 'help' you regulate your emotions) and intrinsic (where you use them with your own emotions)
-
What the workplace and individuals can learn from emotion regulation
This was a great episode to record!!!! My inner geek was super excited
Your references:
Links to all the research papers that James mentions at approx 52 minutes
https://spl.stanford.edu/selected-publications
The 'Emotion and Self Regulation Lab' where Gal Sheppes works that James mentions at approx 56 minutes
http://people.socsci.tau.ac.il/mu/galsheppes/
The project that Angela Duckworth is working on that I mention at approx 58 minutes
https://bcfg.wharton.upenn.edu/
More from James:
Website: https://spl.stanford.edu/james-gross-phd-0
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This is one of the most thoughtful podcasts I have done. You can hear the thinking. Hear when my guest Jo Wainwright and or I are paying attention, listening and supporting each other. There will be a temptation to listen to this episode on 1.5 or 2 times speed as there are some pauses and gaps in speech. Instead, I implore you to do one or both of these things:
Let it play as it was originally intended. Pay attention to the way that Jo listens and supports me and the conversation.
There is some real value in learning in the interaction style used in this podcast.
Jo and I explore the roles of emotion and emotions in the workplace. We talk about emotional labour, emotional work and emotional exploitation. How at work humans are expected to do both emotional work and labour and yet are not supported to do so. I love that Jo makes a comparison with how at work we will ensure people have hard hats, supportive chairs, high visibility jackets, ear defenders, keyboards and mice that are ergonomically designed. Yet, what is lacking is the safety kit to support emotional work and labour in the workplace.
We get into some of the tangible actions, ideas, suggestions, experiences that can help make this work and/or work better in workplaces.
Your references are as follows:
Emotion work - https://en.m.wikipedia.org/wiki/Emotion_work
Emotional labour - https://en.m.wikipedia.org/wiki/Emotional_labor https://www.mindtools.com/pages/article/newTMM_44.htm
Action learning sets - https://en.wikipedia.org/wiki/Action_learning
Victor Frankl “Man’s search for meaning” - https://www.amazon.co.uk/Mans-Search-Meaning-classic-Holocaust/dp/1844132390/ref=mp_s_a_1_1?ie=UTF8&qid=1530028214&sr=8-1π=AC_SX236_SY340_QL65&keywords=man+search+of+meaning&dpPl=1&dpID=51CDTKBPNPL&ref=plSrch
Before change there has to be acceptance - a blog linked to this notion - https://www.psychologytoday.com/us/blog/evil-deeds/200806/essential-secrets-psychotherapy-change-or-acceptance
Reflexivity - https://en.m.wikipedia.org/wiki/Reflexivity_(social_theory)
Episode 12 with Prof Dawn Archer - https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/
Thinking Environment - http://www.timetothink.com/thinking-environment/
More from Jo: LinkedIn: https://www.linkedin.com/in/jostephenson309/ Twitter: https://twitter.com/JoWainwright0 Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, I interview someone that has been a part of my professional life for just over a decade. Like me, Cliff Lansley from EIA Group has deep knowledge, passion and expertise in the world of emotion. For our chat we take a deep dive into what may be some of the key areas this podcast should have explored in the past; what are emotions? what is emotional intelligence? how can you test or assess EQ?
Through our conversation, we get into some of the risks, issues and opportunities with the current state of emotional intelligence as well as how we, or more specifically how Cliff is using his Ph.D. to push forward the approaches and methods we use to view and assess EQ. The two main gaps.... context (you can see why we get along) and goals.
Here are the references too:
Paul Ekman - what scientists that study emotion agree on (2016) https://1ammce38pkj41n8xkp1iocwe-wpengine.netdna-ssl.com/wp-content/uploads/2013/07/What-Scientists-Who-Study-Emotion-Agree-About.pdf
Paul Ekman wider review and access to some of his papers: https://www.paulekman.com/journal-articles/
Joseph Ladoux - The Emotional Brain - the idea that triggers are ‘indelibly burned’ https://www.amazon.co.uk/Emotional-Brain-Mysterious-Underpinnings-Life/dp/0753806703
Is emotional intelligence about traits, abilities or both? https://www.eiagroup.com/2017/07/10/emotional-intelligence-ability-trait-mixed/
Howard Gardner - multiple intelligences https://www.learning-theories.com/gardners-multiple-intelligences-theory.html
The Emotional Intelligence Consortium http://www.eiconsortium.org/members/consortium_membership.html
The Cult of Personality Testing https://www.amazon.co.uk/Cult-Personality-Testing-Miseducate-Misunderstand/dp/0743280725
A critique of emotional intelligence https://www.amazon.co.uk/Critique-Emotional-Intelligence-Problems-Psychology/dp/0805853170/ref=sr_1_1?s=books&ie=UTF8&qid=1527254624&sr=1-1&keywords=critique+of+emotional+intelligence
The Development of Emotional Competence https://www.amazon.co.uk/Development-Emotional-Competence-Guilford-Social/dp/1572304340/ref=sr_1_1?s=books&ie=UTF8&qid=1527254712&sr=1-1&keywords=development+of+emotional++competence
Assessing Emotional Intelligence https://www.springer.com/gb/book/9780387883694
Understanding Emotions https://www.amazon.co.uk/Understanding-Emotions-Dacher-Keltner/dp/111814743X
More from Cliff: Website: https://www.eiagroup.com LinkedIn: https://www.linkedin.com/in/clifflansley/ Twitter: https://twitter.com/clifflansley Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, the tables are turned. May was the 12 month anniversary for this podcast and I wanted to do something different. Each week you get to hear me inquiring into others' views, experiences, research and practice and for this one, you get to hear from me. Huge thank you to Mark Gilroy for his help and being our guest host for this anniversary special.
We explore my experiences with the podcast, what events have formed part of where I am and what I do now, my current areas of interest and research and share some powerful personal accounts. There is a long old list of references for this one and here they are (I have done my best to put them in chronological order as they appeared in the show):
References:
Podcast episode 13 https://emotionatwork.podbean.com/e/episode-13-a-pause-and-reflection-from-me/
Podcast episode 14 https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/
The blog I referred to around 9 minutes in https://www.linkedin.com/pulse/hush-race-phil-willcox
The Three Good Podcast hosted by Sukh Pabial and with Mark Gilroy (out guest host) talking optimism https://www.podbean.com/media/share/pb-rsiyg-8c00ff
Mark mentioned a quote 'If you don't know how much you need, the default is always more' - Ryan Holiday on the Tim Ferris show podcast at 12:34 https://tim.blog/2016/08/14/whats-important-to-you/
The Ignite talk that I did at the CIPD L&D Show in 2017 https://www.youtube.com/watch?v=clId_aHDLyY&list=UUSuNRzWJJ09BaatS3uYoaIw&index=33
The latest version of the MSc that I completed https://www2.mmu.ac.uk/study/postgraduate/course/msc-communication-behaviour-and-credibility-analysis/
The Cooperative Principle - It was Grice, not Leetch, sorry https://glossary.sil.org/term/cooperative-principle
Face and facework - Erving Goffman - a nice summary http://www.glottopedia.org/index.php/Face_(concept)
Good Practice Live podcast that I mentioned http://podcast.goodpractice.com/93-live-from-london-what-is-the-state-of-the-nation
The Griefcast podcast that Mark mentioned https://www.acast.com/griefcast
Episode 12 with Dawn Archer - gives more on face and facework https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/
TMSDI - where Mark works https://www.tmsdi.com/
Mark's blog http://www.snap-leadership.com/
Books
Pragmatics - George Yule https://www.amazon.co.uk/Pragmatics-Oxford-Introduction-Language-Study/dp/0194372073/ref=sr_1_1?ie=UTF8&qid=1527587411&sr=8-1&keywords=pragmatics+george+yule
Everyday Talk - Karen Tracy and Jessica Robles https://www.amazon.co.uk/Everyday-Talk-Second-Reflecting-Identities/dp/1462511473/ref=sr_1_3?s=books&ie=UTF8&qid=1527590449&sr=1-3&keywords=everyday+talk
Deviate - the Science of seeing differently- Beau Lotto https://www.amazon.co.uk/Deviate-Science-Differently-Beau-Lotto/dp/1474600336/ref=tmm_hrd_title_0?_encoding=UTF8&&qid=&&sr=
Paul Ekman https://www.amazon.co.uk/Emotions-Revealed-Second-Recognizing-Communication/dp/B00M0DCPS0/ref=sr_1_4?s=books&ie=UTF8&qid=1527590676&sr=1-4&keywords=emotions+revealed
Presentation of Self in Everyday Life - Erving Goffman https://www.amazon.co.uk/Presentation-Self-Everyday-Penguin-Psychology/dp/0140135715/ref=sr_1_1?s=books&ie=UTF8&qid=1527590757&sr=1-1&keywords=goffman
Interaction Ritual - Erving Goffman https://www.amazon.co.uk/Interaction-Ritual-Face-Face-Behavior/dp/0394706315/ref=sr_1_9?s=books&ie=UTF8&qid=1527590757&sr=1-9&keywords=goffman
Forms of talk - Erving Goffman https://www.amazon.co.uk/Forms-Conduct-Communication-Erving-Goffman/dp/081221112X/ref=sr_1_1?s=books&ie=UTF8&qid=1527590857&sr=1-1&keywords=goffman+forms+of+talk
Frame Analysis - Erving Goffman https://www.amazon.co.uk/Frame-Analysis-Essay-Organization-Experience/dp/093035091X/ref=sr_1_1?s=books&ie=UTF8&qid=1527590901&sr=1-1&keywords=frame+analysis
The Strange Order of Things - Antonio Damasio https://www.amazon.co.uk/Strange-Order-Things-Antonio-Damasio/dp/0307908755/ref=sr_1_1?s=books&ie=UTF8&qid=1527590920&sr=1-1&keywords=damasio
More from Mark: LinkedIn: https://www.linkedin.com/in/mgilroy/ Twitter: https://twitter.com/thatmarkgilroy Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, I get to chat with Monica Parker from Hatch Analytics and we chat about something that has interested me for years. I have spent a fair bit of time in different workplaces and they had profound effects on how I felt both on specific days and overtime. So, I am really excited that I am going to get to explore this with our guest today.
Looking to the physical workplace is something that is huge right now. Whether that be trying to imitate google with slides and bean bags, considering the emotional impact of things like space, temperature and desks or the need/preference for remote working. all of these things (and more) have emotional input, consequences and often, in my experience, this emotional aspect is forgotten or relegated to low priority. For me, it has to start with emotion and how people feel and work out from there. Then again, I would say that I suppose.
References:
Photo
https://vimeo.com/178593347
SPSS (it is a statistics number cruncher)
https://www.ibm.com/uk-en/marketplace/spss-statistics
Resolution Foundation story (that Phil mentioned)
http://www.bbc.co.uk/news/business-44029808
Universal Basic Income
http://www.bbc.co.uk/news/business-43078920
Emotional Equations - Chip Conley
https://www.amazon.com/Emotional-Equations-Creating-Happiness-Business/dp/1451607261
Video from Porter Davis
https://youtu.be/QTm5fXcEcxo
More from Monica:
Website: https://hatchanalytics.com/
LinkedIn: https://www.linkedin.com/in/monicaparker/
Twitter: https://twitter.com/monicacparker
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Tony Jackson as my guest, we explore how anxiety has always been a part of his life and has been working on it more purposefully in the last five years or so.
We delve into the factors that have and continue to contribute to the anxiety that Tony experiences, his ways of working with his anxiety and what he does from a restorative perspective. We talk about how 'difference' is something that Tony carries with him and is a near-constant feature in his thoughts and then affects either his approaches to interactions and interactions themselves. Tony is also really clear that his experiences have, and continue to shape his empathy and inclusivity. He says that his stories and experiences have given him things that he works with and at times struggles with and it has also equipped him with a set of skills that help him to work really well with others. Finally, we get into the detail and practical things that Tony does to help him be well and enjoy his work and life.
With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:
Tony talks about psychosynthesis and I forget to ask him what it is, here is a link:
https://psychosynthesistrust.org.uk/about-psychosynthesis-trust/what-is-psychosynthesis/
The Poisonwood Bible by Barbara Kingsolver:
https://www.amazon.co.uk/Poisonwood-Bible-Barbara-Kingsolver/dp/0062213709
The Psychology of Executive Coaching by Bruce Peltier
https://www.amazon.co.uk/Psychology-Executive-Coaching-Bruce-Peltier/dp/0415993415
More from Tony:
LinkedIn: https://www.linkedin.com/in/tonycjackson/
Twitter: https://twitter.com/JacksonT0ny
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
I loved recording this podcast because it gives a look at the background and theory as well as practical experience, hints and tips for reviewing and improving Employee Experience. In this episode, I am joined by Lara Plaxton who is the head of HR at FDM UK. Lara has a fairly unique perspective on employee experience as the work that FDM do, doesn't necessarily match with the standard model. FDM support organisations and graduates, ex-forces and returners by placing graduates in client organisations but importantly, those graduates remain as employees of FDM. So FDM's employees experience two (potentially) different cultures; one for being an employee of FDM and then working in a client's business every day.
During this podcast, we explore some key terms and definitions around User Experience, Employee Experience and Design Thinking before going more specifically into what Lara and FDM do to measure and improve their employee experience. We cover some key things to think about, tips and techniques to review or improve employee experience and we delve deep into the thinking and theory behind this area.
As always, links and references:
Systems thinking
https://www.youtube.com/watch?v=V38HrPnYkHI - short video with Peter Senge
https://www.sciencedirect.com/science/article/pii/S1877050915002860 - research paper (open access)
http://amj.aom.org/content/58/1/1.short - short article on design thinking
http://onlinelibrary.wiley.com/doi/10.1111/j.0011-7315.2004.02611.x/full - Pullman and Gross (2004) Ability of experience design elements to elicit emotions and loyalty behaviors
https://www.wiley.com/en-gb/Interaction+Design:+Beyond+Human+Computer+Interaction,+4th+Edition-p-9781119020752 - Preece, Sharp and Rogers (2015); Interaction Design - Beyond Human-Computer Interaction
Employee Experience
https://en.wikipedia.org/wiki/Employee_experience_management - Short definition
https://www.forbes.com/sites/jeannemeister/2017/01/05/the-employee-experience-is-the-future-of-work-10-hr-trends-for-2017/#13666e8920a6 - summary article
http://www.tandfonline.com/doi/abs/10.1080/13678868.2014.886443 - Cascio (2014); Leveraging Employer Branding, performance management and human resource development to enhance employee retention
User Experience
https://en.wikipedia.org/wiki/User_experience
The Service - Profit chain HBR article
https://hbr.org/2008/07/putting-the-service-profit-chain-to-work
Moira Clarke 10 year causation analysis
https://www.henley.fi/wp-content/uploads/2017/04/Moira-full-article.pdf
Human Centred Design
http://www.tandfonline.com/doi/abs/10.2752/175630614x14056185480186 - Giacomin (2015); What is Human Centred Design
Gamification
https://www.routledge.com/The-Business-of-Gamification-A-Critical-Analysis/Dymek-Zackariasson/p/book/9781138824164 - Dymek & Zackariasson (2017); the business of gamification
Design Thinking
https://www.youtube.com/watch?v=U-hzefHdAMk - Video with Tim Brown CEO of IDEO
More from Lara:
LinkedIn: https://uk.linkedin.com/in/lara-plaxton-7927aaa
Twitter: https://twitter.com/_Lara_HR
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode of the podcast, I chat with an athlete that has competed at the highest level in his class. As a Visually Impaired (VI) judo fighter Jonathan (Jono) Drane has represented team GB at the Paralympic Games in Rio 2016 finishing 5th in the 81kg weight category while having a torn Anterior Cruciate Ligament (ACL). Prior to Rio, he won gold in this first competitive VI championship in the US and won a Bronze medal in the 2014 IBSA world championships.
During the podcast, we explore how he personally experienced emotion in the ring, how it affected him, what he did before, during, and after his bouts to work with emotion. We also explore how, in one of his current roles in coaching judo, he explores emotions with those he coaches. We also discuss strategies that Jono has (or still does) use to work with emotion(s) and his view of how his life and neurodiversity (ADHD) impact his ability to effectively work with emotion(s).
References as always:
Jo Frazier and the Thriller in Manilla https://www.youtube.com/watch?v=rEtCq6X7fUI
Inverted U hypothesis
https://academy.sportlyzer.com/wiki/arousal-and-performance/inverted-u-hypothesis/
Kasparov - deep thinking https://www.amazon.co.uk/Deep-Thinking-Machine-Intelligence-Creativity/dp/1473653517/ref=sr_1_1?ie=UTF8&qid=1521797622&sr=8-1&keywords=kasparov+deep+thinking
Alpha Go - Korean Master playing ‘go’ https://www.alphagomovie.com/
Mind Gym - understanding https://www.amazon.co.uk/Mind-Gym-Wake-Up-Your/dp/0316729922
The book of five rings - strategy https://www.amazon.co.uk/Book-Five-Rings-Musashi-Miyamoto/dp/0517415283/ref=sr_1_1?s=books&ie=UTF8&qid=1521797799&sr=1-1&keywords=the+book+of+five+rings
The rise of the superhuman - Stephen Cottler https://www.amazon.co.uk/Rise-Superman-Decoding-Ultimate-Performance/dp/1784291226/ref=sr_1_1?s=books&ie=UTF8&qid=1521797828&sr=1-1&keywords=the+rise+of+the+superhuman
The Zen or Archery - Mindfulness and Archery https://www.amazon.co.uk/Zen-Art-Archery-Training-Become/dp/0140190740/ref=sr_1_1?s=books&ie=UTF8&qid=1521797858&sr=1-1&keywords=the+zen+of+archery
More from Jonathan: Twitter: https://twitter.com/jonolopodis Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, I am joined by Sarah Taylor Ph.D. where we explore her research and practice into the ways we can enrich workplaces by humanizing it and how we can also bureaucratize it too. Our focus is her research in an elderly care setting and what employees and care workers in that setting really enjoy about their work, and how it is not necessarily what lines up with any set of 'professional standards'.
We begin with setting a philosophical and sociological backdrop and then dive into a lot of detail as to what her research has found. We close by learning more about how Sarah is taking her research into a more corporate setting and looking at how her findings can inform ways that her organization manages performance.
A really great conversation and as always... the references:
Rupert Sheldrake - https://www.sheldrake.org
Theory U - https://en.m.wikipedia.org/wiki/Theory_U - Scharmer, C. O. (2009). Theory U: Leading from the Future as it Emerges. San Francisco: Berrett-Koehler.
The 5th wave of public health - http://www.thelancet.com/journals/lancet/article/PIIS0140-6736(13)62341-7/abstract Nonpaywalled/access limited article - http://blog.policy.manchester.ac.uk/featured/2014/05/will-new-wave-bring-a-tide-of-progress-for-public-health/ Hanlon, P., Carlisle, S., Hannah, M., Reilly, D., & Lyon, A. (2011). Making the case for a ―fifth wave‖ in public Health. Public Health, 125(1), 30–36.
Atul Gawande - Being Mortal: Medicine and what matters in the end https://www.amazon.co.uk/Being-Mortal-Medicine-What-Matters/dp/0805095152 https://www.youtube.com/watch?v=mviU9OeufA0 Martin Buber: I - Thou relationship https://en.wikipedia.org/wiki/I_and_Thou
-
Andrews, N. (2014). We Need to Talk about Love‘. Co-production Walves. Available from: https://allinthistogetherwales.files.wordpress.com/2013/05/who-is-helping-who.pdf
-
Kitwood, T. (2012). Dementia Reconsidered: The Person Comes First. Berkshire: Open University Press.
Loss of practical wisdom
https://www.ted.com/talks/barry_schwartz_on_our_loss_of_wisdom/up-next
Owen & Mayer - beautiful moments of connection
http://www.myhomelife.org.uk/wp-content/uploads/2015/02/JRF-report-on-care-home-quality-of-life-full.pdf
More from Sarah: LinkedIn: https://www.linkedin.com/in/sarahtaylorthrivewise/ Twitter: https://twitter.com/ThriveWiseUK Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, I am delighted to have Professor Sir Cary Cooper as my guest. Cary is the President of the CIPD, researcher, practitioner and part of the Manchester Business School. I wanted to get Cary on the podcast for quite a while now as someone that is personally experienced and a respected researcher in this area. We get into:
Cary's personal experiences with Stress and Wellbeing
His experiences working, consulting and researching in the workplace
The importance of stress and mental health for individuals, teams, companies and the economy as a whole
Uncertainty, anxiety, burnout and the difference between acute and chronic stress
This is a fab episode and here are the links and references:
Articles on technostress https://www.psychologytoday.com/blog/prefrontal-nudity/201708/dealing-technostress https://journal.thriveglobal.com/what-is-technostress-6b4cc39661d7 https://www.sciencedirect.com/science/article/abs/pii/S0969699715001192
Chronic Fatigue
https://books.google.co.uk/books?hl=en&lr=&id=V3zLBQAAQBAJ&oi=fnd&pg=PP1&dq=cary+cooper+chronic+fatigue&ots=AWd3OEcPtr&sig=biAR_U8VCmFPzI2_12GFModo-NE#v=onepage&q=cary%20cooper%20chronic%20fatigue&f=false http://oem.bmj.com/content/oemed/54/6/367.full.pdf - Spurgeon, Harrington & Cooper (1997) https://www.amazon.co.uk/Myths-Management-People-Wrong-Business/dp/0749480238
Mind: https://www.mind.org.uk/?gclid=Cj0KCQiAuP7UBRDiARIsAFpxiRKCKJCPyl1kJIPn3BU845i89XJ5l0T2nvBFIsrurUd3r8HD6ZxqtwYaAhHxEALw_wcB#
Articles linked to Antonio Horatio-Osorio the CEO of Lloyds that openly discussed his mental health challenges http://www.bbc.co.uk/news/magazine-15573121
Report on social mobility in the UK (2017) https://www.suttontrust.com/wp-content/uploads/2017/07/BCGSocial-Mobility-report-full-version_WEB_FINAL.pdf
More from Sir Cary: LinkedIn: https://www.linkedin.com/in/professor-sir-cary-cooper-4213909/ Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Amy King as my guest, we take a trip into how burnout has been a part of her life in recent years.
We explore the knowing and not knowing that you are becoming burned out, how loving what she does has contributed towards Amy's burnout experience and how she now approaches life (or does her best to do so) in a way that will prevent it from happening again.
As well as exploring the practical, tangible and everyday things Amy has done and continues to do, we get into how psychology, sociology and wider aspects of burnout.
With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:
When not being sick causes harm
https://hrmannz.com/2018/02/10/in-sickness-and-in-health/
Book - The Obstacle is the Way
https://www.amazon.co.uk/Obstacle-Way-Ancient-Adversity-Advantage/dp/1781251487
Sleep and Burnout
https://vanwinkles.com/putting-the-pieces-together-burnout-insomnia-and-career-satisfaction
Blog post from Karen Bevan about her experiences with what she calls a 'breaking point'
http://hrentrepreneursnetwork.com/2018/02/09/a-post-i-never-thought-id-have-to-write/
A TED talk that Any shared with me that she likes and thinks needs to be in the show notes
https://www.ted.com/talks/susan_david_the_gift_and_power_of_emotional_courage
More from Amy:
LinkedIn: https://www.linkedin.com/in/amycharlotteking/
Twitter: https://twitter.com/Amy_C_King
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This episode picks up the Emotion at Work in Stories theme I shared at the start of 2018. This time with Amanda Arrowsmith as my guest, we take a trip into how imposter syndrome has been a part of her life from early childhood but really took hold in her early twenties.
We explore this internal voice that often tells her that she’s not good enough, not enough, that she will be found out and can cause crippling self-doubt. We get into where that voice has come from, what has given it voice, how she quietens it, her strategies for working with it effectively.
As well as exploring the practical, tangible and everyday things Amanda has done and continues to do, we get into how society, norms and life can shape the formation and growth of this ‘inner critic’.
With this being a Stories episode there aren’t many references as such. There are some things from the news and other places we talk about and here are the links to those things:
A story about the liver branding surgeon
http://www.bbc.co.uk/news/uk-england-birmingham-42663518
Reading I did around types of Imposter Syndrome
https://www.fastcompany.com/40421352/the-five-types-of-impostor-syndrome-and-how-to-beat-them
Does imposter syndrome affect women more than men?
http://www.slate.com/articles/business/the_ladder/2016/04/is_impostor_syndrome_real_and_does_it_affect_women_more_than_men.html
Sas Petherick
http://www.saspetherick.com
A blog from Gemma Dale (@HR_Gem) on Imposter Syndrome
https://hrgemblog.com/2016/06/21/the-imposter-within/
More from Amanda:
LinkedIn: https://www.linkedin.com/in/amandaarrowsmith/
Twitter: https://twitter.com/AJ_Arrowsmith
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, you get to hear Nick Shackleton-Jones, Sukh Pabial & I explore and share our views of emotion, cognition, memory, and learning. The conversation takes turns and explores areas I didn’t plan or expect and was really interesting all the same.
We talk about the affective context model where Nick suggests that as humans everything that we think, has an emotional basis behind it. We talk about using repetition in learning, making things memorable and emotionally evocative, and how at times we just need to attend to what others are concerned about.
As we cover a lot of ground, there are a LOT of resources and links all listed below.
Nick’s original blog post that started this conversation https://www.linkedin.com/pulse/you-dont-think-nick-shackleton-jones
Sukh’s post in response https://pabial.wordpress.com/2017/11/29/you-dont-think-except-that-you-do/
Philosophers Friedrich Nietzsche https://en.m.wikipedia.org/wiki/Friedrich_Nietzsche Martin Heidegger https://en.m.wikipedia.org/wiki/Martin_Heidegger
Relevance Theory https://en.m.wikipedia.org/wiki/Relevance_theory
Working memory summary https://en.m.wikipedia.org/wiki/Baddeley%27s_model_of_working_memory
TED talk on how your working memory makes sense of the world https://www.ted.com/talks/peter_doolittle_how_your_working_memory_makes_sense_of_the_world
Episodic memory summary https://www.livescience.com/43682-episodic-memory.html
Semantic (or declarative memory) https://en.m.wikipedia.org/wiki/Explicit_memory
Herman Ebbinghaus Forgetting Curve https://en.m.wikipedia.org/wiki/Forgetting_curve
Summary of Bartlett’s 1932 Study ‘war of the ghosts’ https://www.thinkib.net/psychology/page/8195/bartlett-1932
Elizabeth Loftus talking at TED about the fallability of memory https://www.ted.com/talks/elizabeth_loftus_the_fiction_of_memory
Harris (1973) study into estimates of basketball player height http://psycnet.apa.org/record/1973-23011-001
Concern - Task - Resource Model http://www.aconventional.com/2015/03/concern-task-resource-model.html
Iowa Gambling Study https://en.m.wikipedia.org/wiki/Iowa_gambling_task
Paul Ekman and Emotion https://www.amazon.co.uk/Emotions-Revealed-Understanding-Faces-Feelings/dp/0753817659/ref=sr_1_1?ie=UTF8&qid=1515765283&sr=8-1&keywords=emotions+revealed
Tal Ben-Shahar and wellbeing and positive psychology http://www.talbenshahar.com/?CategoryID=170&ArticleID=89
Martin Seligman and positive psychology https://www.amazon.co.uk/Flourish-Understanding-Happiness-Well-Being-Achieve/dp/1857885694/ref=sr_1_3?s=books&ie=UTF8&qid=1515765324&sr=1-3&keywords=martin+seligman
The Charity Mind https://www.mind.org.uk
Antonio Damasio - Descartes error https://www.amazon.co.uk/Descartes-Error-Emotion-Reason-Human/dp/0099501643/ref=sr_1_1?s=books&ie=UTF8&qid=1515765517&sr=1-1&keywords=Descartes+error
How we decide by Jonah Lehrer https://www.amazon.co.uk/How-We-Decide-Jonah-Lehrer/dp/0618620117
Daniel Kahneman- Thinking Fast and Slow https://www.amazon.co.uk/Thinking-Fast-Slow-Daniel-Kahneman/dp/0141033576/ref=sr_1_1?s=books&ie=UTF8&qid=1515767025&sr=1-1&keywords=thinking+fast+and+slow
The TED talk I mention how people look back on their lives positively https://youtu.be/8KkKuTCFvzI
More from Nick: LinkedIn: https://www.linkedin.com/in/shackletonjones/
More from Sukh: LinkedIn: https://www.linkedin.com/in/sukhvinder-pabial/ Twitter: https://twitter.com/sukhpabial Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, I tell my story or at least some of my story of 2017. I found 2017 really hard. Physically and more importantly (for this podcast) I found it emotionally hard. I feel lucky that feeling content and settled with life is something that generally comes easy to me. 2017 was not like that. Here I talk about how I struggled with my identity, with how I saw myself and that the reality was not something I wanted to or chose to face. As well as this sharing of my 2017 I talk about what is to come for the podcast in 2018.
Here is a link to the video I reference about the context forcing me to be someone I wasn't
https://youtu.be/E5ewQ_za6KA
Here is a link to the blog that I wrote part way through the year
https://www.linkedin.com/pulse/hush-race-phil-willcox
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, I stop and take stock. I do this about the podcast series so far, how the episodes have affected me and my practice, and about some stuff that has been going on for me personally. I let you know a little more about the future podcasts still to come and what you can expect from the rest of the year.
References:
None this time ;-))
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This is a long episode. Mainly because this is a complex and complicated area. Also though, Prof Dawn Archer and I are research colleagues and friends too. In this episode we get into a whole host of interesting and linked topics:
Impression Management - how we work (non)strategically to manage how others see us
Self Presentation - how we will work to present our 'best possible self' according to context
Face and facework - the lines we negotiate, others give us or let us take in interaction and how they shape our identity(ies)
Dark side of EI - how emotional intelligence can be used to change behavior of others
Principles of Influence - linking to Cialdini's 6 principles (Authority, Liking, Social Proof, Scarcity, Commitment and Consistency and Reciprocity)
This was a joy to record and I hope that you enjoy listening to it.
Yes, it is
a) long
b) geeky
c) academic at times
d) practical at times
It is also a whole lot of fun and you, dear listener, are getting a deep insight into human interaction. ENJOY!!!!
References:
EI (including the “dark side”)
- Kilduff, M., D.S. Chiaburu and J.I. Menges (2010). ‘Strategic use of emotional intelligence in organizational settings: Exploring the dark side’. Research in Organizational Behavior 30: 129-152.
- Mayer, J.D. and P. Salovey (1997). ‘What is emotional intelligence?’ In: P. Salovey and D.J. Sluyter (eds.). Emotional development and emotional intelligence, pp.3-31. New York: Basic Books.
Credibility/image restoration
- Benoit, W.L. (1997). “Image Repair Discourse and Crisis Communication”, Public Relations Review, 23(2), pp. 177-186.
- Benoit, W.L. & Drew, S. (1997). “Appropriateness and effectiveness of image repair strategies”, Communication Reports, 10, pp. 153-163.
- Benoit, W.L. and Stratham, A. (2004). “Source Credibility and the Elaboration Likelihood Model”. In: J.S. Seiter and R.H. Gass, Perspectives on Persuasion, Social Influence, and Compliance Gaining. London: Pearson Education, Inc.
Facework
- Goffman, E. (1967). Interaction Ritual: Essays on Face-to-Face Behavior. Garden City, N.Y.: Anchor Books.
Impression management
- DuBrin, A. (2010). Impression Management in the Workplace: Research, Theory, Practice. London: Routledge.
- Goffman, Erving 1959. The Presentation of Self in Everyday Life. Garden City, NY: Anchor/ Doubleday.
Self-presentation / self-disclosure
- Dindia, K.(2000). ‘Self-disclosure, identity and relationship development’. In: K. Dindia and S. Duck (eds.). Communication and Personal Relationships. Chichester: Wiley.
- McKay, R., M. Davis and P. Fanning (2009). Messages: The Communication Skills Book. Oakland, C.A.: New Harbinger.
- Schlenker, B. (2003) ‘Self-presentation’, in M. Leary and J. Price (eds) Handbook of Self and Identity. New York, NY: Guilford Press. 492-518.
Influence
- Gass, R.H. and J.S. Seiter 2015. Persuasion: Social Influence and Compliance Gaining. Fifth Edition. London and New York: Routledge.
- https://www.amazon.co.uk/Influence-Psychology-Robert-PhD-Cialdini/dp/006124189X
- https://www.amazon.co.uk/Pre-Suasion-Revolutionary-Way-Influence-Persuade/dp/1847941435/ref=pd_lpo_sbs_14_t_1/262-4045715-2874451?_encoding=UTF8&psc=1&refRID=X5VV0EYGE3YJ626MVS34
More from Dawn:
LinkedIn: https://www.linkedin.com/in/dawn-archer-bb838835/
Twitter: https://twitter.com/Prof_DawnArcher
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
Fair warning: this language isn't really clean ;)
Ever since I heard about 'clean language' I was not convinced it can be a thing. Then I studied linguistics and decided it most definitely was not a thing, in fact, it was a load of rubbish. However, as opposed to ignoring and dismissing it I wanted to explore it. So I got in touch with the guest of this podcast episode, Judy Rees. We had a chat on Linked In where I said 'I think this is bunkum' and we arranged a call to discuss more. I enjoyed that initial chat so much I wanted to get Judy on to the podcast and here she is. So, we discuss:
Clean Language is not a thing - but there are degrees of cleanliness
There are some peer-reviewed academic and popular research to suggest clean language has a place (some links below)
That the principles of clean language are set around a core set of questions with a fairly rigid structure and format which you interchange with another person or peoples language (again more links below)
I really enjoyed this chat and once again played with the format and asked Judy to use some 'clean language' questions on me. Enjoy
Links and resources
David Grove's book from the world of therapy (where his studies began)
https://www.amazon.co.uk/Conversations-Therapy-Problems-Solutions-Professional/dp/0393701557/ref=sr_1_1?ie=UTF8&qid=1508328796&sr=8-1&keywords=david+grove
Judy Rees book
https://www.amazon.co.uk/Clean-Language-Revealing-Metaphors-Opening/dp/1845901258
Judy Rees website
http://judyrees.co.uk/
An example of using clean language as a methodology in Qualitative Research
http://epubs.surrey.ac.uk/807943/1/BJM%20Clean%20Language%20pre-peer%20review%20version%20for%20open%20access.pdf
Link to Nancy Kline website
http://www.timetothink.com/thinking-environment/the-ten-components/
Clean Approaches for Coaches
https://www.amazon.co.uk/Clean-Approaches-Coaches-Conditions-Modelling/dp/095748660X
From Contempt to Curiosity
https://www.amazon.co.uk/Contempt-Curiosity-Conditions-Collaborate-ModellingTM-ebook/dp/B00LXOLICG/ref=sr_1_1?s=books&ie=UTF8&qid=1508333390&sr=1-1&keywords=from+contempt+to+curiosity
More from Judy:
LinkedIn: https://www.linkedin.com/in/judyrees/
Twitter: https://twitter.com/judyrees
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
Since I decided to start the podcast I wanted to get this guest on the series. Jessica Robles is the co-author of one of my most thumbed books (details below) and someone I have interacted with on Twitter for a while. How we interact is a fascinating thing to me and in this episode, on Everyday Talk we get into:
- Does emotion shape talk or does talk shape emotion?
- Pragmatic Markers - how speakers indicate things to each other, e.g. turn-taking
- Politeness rules - the ways we adapt communication to be considerate of others
- The floor - what you have when speaking
- News announcements - when people share news in talk
- Face - parts of your identity that you negotiate in interaction
- Turn-taking - how conversation passes from one to another
- Repairs - when you fix misunderstandings in talk
- Deception - how we can deceive in talk
- Stance - the ways people involved in interaction indicate their thoughts and feelings on things
Some references:
'Face wants' by Brown and Levinson
http://pubman.mpdl.mpg.de/pubman/item/escidoc:64421/component/escidoc:2225570/Brown&SCL-Politeness1999.pdf
News announcements (and pre-announcements)
http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.453.9317&rep=rep1&type=pdf#page=182
Harvey Saks 'Everyone must lie'
https://www.researchgate.net/profile/Emanuel_Schegloff/publication/246359586_Harvey_Sacks_-_Lectures_1964-1965_An_IntroductionMemoir/links/587d17c608ae9a860ff0e951/Harvey-Sacks-Lectures-1964-1965-An-Introduction-Memoir.pdf
Everyday Talk by Karen Tracy and Jessica Robles
https://www.amazon.com/Everyday-Talk-Second-Reflecting-Identities/dp/1462511473
Goffman:
https://lucris.lub.lu.se/ws/files/5499425/2438065
Liz Stokoe, CARM:
http://www.carmtraining.org/
Chuck Goodwin (great for more on stance):
2007 Participation, Stance, and Affect in the Organization of Activities. Discourse and Society, 18(1). pp. 53-73.
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Since I decided to start the podcast I wanted to get a genuine neuroscientist on the show. This was important for me because there is a lot said about neuroscience in the workplace and I am just not sure that lab-based research can be generalized into the workplace.
I also talk a lot about being more evidence-based in our practice. But with neuroscience, it is so so niche. The types of tests being done/run, the methodologies used, the generalisability of the results out into the wider world. I wanted to give a better insight.
So, my guest Matt Wall (link to bio below) and I talk about myths, misconceptions, issues with methodology. We talk about when parts of the brain have defined and specific functions (e.g. The occipital lobe) and when there are many other or more parts of the brain involved (e.g. Emotion involves more than the Amygdala).
We also get into:
the potential issues with reducing complex things to simple explanations
proximate and ultimate explanations of things and the relative benefits of both
what the world of work can really learn from neuroscience research (and you may not like the answer)
Links to other things we discuss:
Science of the Discworld by Terry Pratchett
https://www.amazon.co.uk/Science-Discworld-Terry-Pratchett/dp/0091951704
More detail of the 'lie to children' phenomena we discuss
https://wiki.lspace.org/mediawiki/Lies-To-Children
Proximate and Ultimate explanations
https://en.m.wikipedia.org/wiki/Proximate_and_ultimate_causation
A link to David Rock and the NeuroLeadership Institute
https://neuroleadership.com
What is PET
https://en.m.wikipedia.org/wiki/Brain_positron_emission_tomography
MRI vs fMRI
http://web.csulb.edu/~cwallis/482/fmri/fmri.html
Moheb Costandi with 50 Human Brain ideas you really need to know
https://www.amazon.co.uk/Human-Brain-Ideas-Really-Need/dp/1780879105
Christian Jarrett - Great Myths of the Brain
https://www.amazon.co.uk/Psychology-Jarrett-Christian-October-Paperback/dp/B0160ERI22/ref=sr_1_1?ie=UTF8&qid=1505206460&sr=8-1&keywords=Great+myths+of+the+brain
Link to home testing for serotonin levels
https://www.integrativepsychiatry.net/neurotransmitter_tests.html
Thanks for listening
Matt Wall Bio:
https://www.ucl.ac.uk/cpu/team/psychopharmacologyunit/mattwall
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This podcast is about sharing ideas, insights, research and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.
In this special edition, Phil asked on Facebook, LinkedIn, and Twitter for questions from listeners. These could be about any aspect of #emotion, #credibility or #deception or related to a particular episode so far. The questions and who asked them are below and this time you just get to hear Phil's dulcet tones for the whole episode lucky you ;-)
Questions: Annette Hill - @familyhrguru When the idea of collaboration, sharing stories and social leadership is very current, is the need to keep this valid and grounded in what is happening now, even more acute? How do we encourage and value this gradual and incremental way of learning? Ross Garner - @RossGarnerGP Are conversation rituals a useful crutch? Patrick Mullarkey - @mentormullarkey Can I ask a personal question that is tenuously linked to identity? What advice would Phil Willcox have given to himself ten years ago? Sarah Taylor Something I'm pondering on a lot these days is the balance between self-acceptance and self-improvement. When does the desire to change aspects of ourselves and our feelings become problematic?
In this episode, Phil interviews two deep thinkers, authors and fascinating people; Khurshed Denugara and Claire Genkai-Breeze. We start with the idea of willingness as an underrated human trait. The willingness to 'as you go' share your weaknesses or flaws and be willing to work hard at the moment. We talk about 'near enemies' of things and as an example; the near enemy of being flawed but willing is the protocol of sharing weaknesses because that is what 'should be done. As well as talking around the ideas and experiences we have with our flaws and vulnerability we get into tips, techniques and advice for how as individuals and as colleagues at work, we can help with that. We also talk about how leadership is changing over time and the identity challenges that can bring so that leaders can be set and ready for the future. We talk a lot about the emotional aspects and experience of leadership and how we 'denumb' people from the way that leadership is approached. What Phil found really interesting is that spontaneously during the conversation, each of the participants was acknowledging their flaws and willing to listen and share with each other along the way. In his introduction, Phil says that he got 'lost' in this chat and forgot his role of host. Hopefully, he still did a good job with the podcast. Enjoy ;-))
Guests: https://www.linkedin.com/in/khursheddehnugara/?ppe=1 https://www.linkedin.com/in/claire-genkai-breeze-48b30935/
Books: Flawed but willing - https://www.amazon.co.uk/Flawed-but-Willing-Organizations-Connection/dp/1907794778/ref=pd_bxgy_14_img_2?_encoding=UTF8&psc=1&refRID=6QX9GE805T46YEJKH7H2 The Challenger Spirit - https://www.amazon.co.uk/Challenger-Spirit-Organizations-Disturb-Status/dp/1907794646/ref=dp_ob_title_bk
Videos: Brene Brown on Vulnerability - https://youtu.be/iCvmsMzlF7o Goffman and 'lines' - https://youtu.be/zyvIYc9s__M
Other links: Equanimity - http://www.insightmeditationcenter.org/books-articles/articles/equanimity/ Tim Smit and the Eden Project - http://www.edenproject.com/eden-story/about-us/sir-tim-smit-kbe#CKjcAIEzQUOkYLRO.97
Suggested reading World as lover and world as self - Joanna Macy https://www.amazon.co.uk/World-Lover-Self-Living-Turbulent/dp/188837571X Bearing witness - Roshi Bernie & Glassman https://www.amazon.co.uk/Bearing-Witness-Masters-Lessons-Making/dp/0609600613
More from Claire: LinkedIn: https://www.linkedin.com/in/claire-genkai-breeze-48b30935/ Twitter: https://twitter.com/ClaireGenkai
More from Khurshed: LinkedIn: https://www.linkedin.com/in/khursheddehnugara/ Twitter: https://twitter.com/relume1 Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
For this episode, Phil interviews a friend and colleague Dr. Samuel Larner (Link to bio below) where they delve into the world of language and what it can tell us about individuals and their thoughts and feelings. We start off exploring the language in speech and the notion of 'formulaic language' and in particular that the speed and fluency of speech would be too much of a demand on our brain (cognitive load) to pick what we say one word at a time. Sam takes us into examples from his discipline (forensic linguistics) to talk about how language can be:
-
Formulaic
-
Distinct to cultures, socioeconomic groups and even down to an individual
-
Used for indicating group solidarity and exclusion
-
A way to establish the origin of a writer or speaker
-
Crucial at the interface of language and law
-
Indicative of issues of power in discourse
We also explore the implications for people in Learning or Organisational Development and HR roles too. Towards the end of the podcast, Sam also talks about his passion for his current research into how children disclose sexual assault. He is looking to establish what (if any) language strategies children use to disclose and how others can help them to do so.
This was a truly fascinating conversation and delve into language.
Finally, an important point to note. Successful linguistic analysis needs deep and detailed training/analysis both as a linguist and in its application in forensic settings and so this podcast is intended to provide inspiration and challenge to find out more. Please use the links below to find out more.
Links to articles or topics we discussed:
Forensic linguistics and the Una Bomber
http://www.pbs.org/speak/seatosea/americanvarieties/DARE/profiling/
The REID technique
https://en.wikipedia.org/wiki/Reid_technique
Nabokovs Favourite word is Mauve
https://www.amazon.co.uk/Nabokovs-Favorite-Word-Mauve-Experiments/dp/1501105388
Wordcrime: Solving Crime through forensic linguistics
https://www.amazon.co.uk/Wordcrime-Solving-Through-Forensic-Linguistics/dp/1441193529
Creating Language Crimes
https://www.amazon.co.uk/Creating-Language-Crimes-Enforcement-Misuses/dp/0195181662/ref=sr_1_1?s=books&ie=UTF8&qid=1501759000&sr=1-1&keywords=creating+language+crimes
The language of confession, interrogation and deception
https://www.amazon.co.uk/SHUY-CONFESSION-INTERROGATION-ANDDECEPTION-Linguistics-x/dp/0761913467/ref=sr_1_1?s=books&ie=UTF8&qid=1501759064&sr=1-1&keywords=the+language+of+interrogation+and+confession
References:
Forensic Linguistics
Blatt, B. (2017). Nabokov’s Favorite Word is Mauve. London: Simon & Schuster.
Coulthard, M. (2004). Author identification, idiolect, and linguistic uniqueness. Applied Linguistics, 25(4), 431—447.
Coulthard, M., Johnson, A., & Wright, D., (2016). An Introduction to Forensic Linguistics: Language in evidence (2nd edition). London: Routledge.
Fitzgerald, J. R. (2004). Using a forensic linguistic approach to track the Unabomber. In J. H. Campbell & D. Denivi (eds), Profilers. New York: Prometheus Books. 193—221.
Foster, D. (2001). Author Unknown: On the trail of anonymous. Basingstoke: Macmillan.
Love, H. (2002). Attributing Authorship: An Introduction. Cambridge: Cambridge University Press.
Olsson, J. (2009) Wordcrime: Solving crime through forensic linguistics. London: Continuum.
Shuy. R. (2005). Creating Language Crimes: How law enforcement uses (and misuses) language. Oxford: Oxford University Press.
Shuy, R. (1998). The Language of Confession, Interrogation and Deception. London: SAGE Publications.
Formulaic Language
Kuiper, K. (1996). Smooth Talkers: The linguistic performance of auctioneers and sportscasters. New Jersey: Lawrence Erlbaum.
Kuiper, K. (2009). Formulaic Genres. Basingstoke: Palgrave MacMillan.
Wray, A. (2002). Formulaic Language and the Lexicon. Cambridge: Cambridge University Press.
More from Sam:
Twitter: https://twitter.com/samuel_larner/with_replies
https://www2.mmu.ac.uk/languages/staff/profile/index.php?id=1482
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, Phil talks with Georgie Nightingall about changing up the standard networking type conversation. A lot of the talk we do, especially in a networking-type setting is ritualized. What we mean by that is the types of questions we ask, the responses we give and the way we interact are almost pre-set. A good example of this would be the classic 'So... what do you do?' type question at a networking event. During our conversation, we go on to explore conversations in the workplace, in teams, online and the link to the identity or identities we build for ourselves. We also cover identity at work, at home, and how the boundaries can/do/will become blurred. I thoroughly enjoyed my chat with Georgie and below are the links to all the different theories or concepts we have discussed:
Relevance theory and meaning: http://www.phon.ucl.ac.uk/publications/WPL/02papers/wilson_sperber.pdf https://www.thoughtco.com/relevance-theory-communication-1691907
Trigger Conversations and their events: https://www.triggerconversations.co.uk/ https://www.triggerconversations.co.uk/#EVENTS
Conversation(al) rtiuals https://hbr.org/1995/09/the-power-of-talk-who-gets-heard-and-why https://youtu.be/CFa2m-tLIaE
Allowable contributions http://www.sscnet.ucla.edu/soc/faculty/heritage/Site/Publications_files/CA%20and%20INSTITUTIONAL%20TALK_LSI.pdf
Allowable contributions and improvisation: https://www.bangor.ac.uk/mindfulness/documents/DisciplinedImprovisation.pdf
Books: https://www.amazon.co.uk/Artists-Way-Discovering-Recovering-Creative/dp/0330343580 https://www.amazon.co.uk/Tools-Titans-Billionaires-World-Class-Performers/dp/1785041274/ref=sr_1_1?ie=UTF8&qid=1499675468&sr=8-1&keywords=tools+of+titans
Thanks for listening. If you enjoy what you hear, then please leave us a review!
More from Georgie: LinkedIn: https://www.linkedin.com/in/georgienightingall/ Twitter: https://twitter.com/GeorgieNight georgie@triggerconversations.co.uk Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This podcast is about sharing ideas, insights, research, and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.
For this episode, we interview Ben Fletcher and he is sharing with us his personal journey to working with a purpose. It started at a function level with his role as an FD and translated it across to running a whole business when he stepped into the role of MD as Boots Opticians. It was here that Ben and I met and collaborated.
During our chat, we explore breaking stereotypes, the role of identity in the workplace, and in particular the role the business has in shaping identity. There is a balance in the podcast between what we think, how creating purpose-led functions/businesses happen, and advice for others wanting to go on the same journey. Ben tells us some of his top tips for creating a true purpose-led business and shares some resources that he has and continues to use to help create purpose-led businesses. During our conversation, we talk about some specific things and they can be found here:
The 'lone nut' video;
https://youtu.be/fW8amMCVAJQ
Simon Sinek and start with why:
https://youtu.be/u4ZoJKF_VuA
John Browne - Connect
https://www.amazon.co.uk/Connect-companies-succeed-engaging-radically-ebook/dp/B00XIXWL3U
Head Heart and Brain
https://www.headheartbrain.com/
More from Ben Fletcher:
Twitter: https://twitter.com/arrowmaker76
LinkedIn https://www.linkedin.com/in/ben-fletcher-2a95252/?ppe=1
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this special edition of the Podcast, you will get to hear Phil interview some special guests from the CIPD's L&D show as well as hear the Ignite talk he did at the event. As this was recorded live at the event, the audio volume is changeable through the podcast, and thanks for bearing with it. Our guests on this episode:
Peter Cheese - Chief Exec of the CIPD
Jo Cook - Deputy Editor of Training Journal & founder of Lightbulb Moment
Barbara Thompson - Learning and Performance Consultant
In wide-ranging interviews, we cover paradoxes, identity, superbikes, deception, and the tendency to want to squeeze emotion out of people in the workplace. Here are some links to some of the themes we discuss if you want to find out more:
Moravec's paradox - https://en.wikipedia.org/wiki/Moravec%27s_paradox
An early paper by James Pennebaker on the therapeutic properties of journaling - http://www.gruberpeplab.com/teaching/psych3131_summer2015/documents/14.2_Pennebaker1997_Writingemotionalexperiences.pdf
Impression Management - https://en.wikipedia.org/wiki/Impression_management
Video of the Ignite talk you hear - https://youtu.be/clId_aHDLyY
Happy listening!
More from Peter Cheese:
LinkedIn: https://www.linkedin.com/in/petercheese/
Twitter: https://twitter.com/Cheese_Peter
More from Jo Cook:
LinkedIn: https://www.linkedin.com/in/jocooklightbulb/
Twitter: https://twitter.com/LightbulbJo
More from Barbara Thompson:
LinkedIn: https://www.linkedin.com/in/barbarathompson1/
Twitter: https://twitter.com/CaribThompson
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
In this episode, we talk with SJ Lennie who is a DI at Greater Manchester Police who is taking a sabbatical to complete her Ph.D. at Manchester Metropolitan University. Her area of research, emotional inauthenticity, and the psychological impact of the emotional labor of police officers. Having been a police officer for 15 years with a successful career at Hampshire and Greater Manchester Police and as a detective inspector.
We talk about the impact that organizational rules and culture have on both the emotions that you are allowed to display and to feel. This conversation broadens out into the coping mechanisms and strategies that police officers use to help navigate the emotional labor (the emotions they feel) and the emotional work (working with others' emotions) that is required in their job.
Some examples of these coping mechanisms include; suppression, repression, alcohol, and acting. Interestingly, SJ's personal experience and her research are showing that the majority of strategies that are used are psychologically unhealthy for the officers. Finally, we bring the conversation together to think about what we the listeners can learn and take from this into our daily lives or into our workplaces.
We talk with each other about a variety of research papers and books and you can find links to them all here:
Goffman, E. On facework http://anthropology.msu.edu/anp420-us14-ss1/files/2012/06/4.-Goffman-On-Face-work.pdf
Hochschild, A. R. (2003) The Managed Heart. The commercialization of human feeling. 20th Anniversary Edition ed., London: University of California Press.
https://www.amazon.co.uk/Managed-Heart-Commercialization-Human-Feeling/dp/0520272943/ref=sr_1_3?ie=UTF8&qid=1494404818&sr=8-3&keywords=Arlie+hochschild
Stevens, A. (2001) Jung: A very short introduction. Oxford: Oxford University Press.
http://learningsources.altervista.org/Jung_a_short_introduction.pdf
Pennebaker, J.W. (1997) ‘Writing about Emotional Experiences as a Therapeutic Process’. Psychological Science, 8(3) pp. 162 - 166. https://www.researchgate.net/profile/James_Pennebaker/publication/243785750_Writing_About_Emotional_Experiences_as_a_Therapeutic_Process/links/571e3c1a08aed056fa226995/Writing-About-Emotional-Experiences-as-a-Therapeutic-Process.pdf?origin=publication_detail
Pennebaker, J.W. and Seagal, J.D. (1999) ‘Forming a Story: The Health Benefits of Narrative’. Journal of Clinical Psychology, 55(10) pp. 1243 - 1254. https://www.ncbi.nlm.nih.gov/pubmed/11045774
Liberman, M.D., Eisenberger, N.I., Crockett, M.J., Tom, S.M., Pfeifer, J.H. and Way, B.M (2007) ‘Putting Feelings Into Words: Affect Labeling Disrupts Amygdala Activity in Response to Affective Stimuli’. Psychological Science, 18(5), pp. 421 - 428.
https://www.ncbi.nlm.nih.gov/pubmed/17576282
Find SJ here: https://twitter.com/sjseventeen
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/
This podcast is about sharing ideas, insights, research, and experiences around emotion in the workplace. Here we explore the breadth and depth of emotions so listeners can use what we discuss to help enrich lives or help protect from or reduce harm. We focus on the roles #emotion #credibility and #deception play in the workplace.
Our first episode is more of a broadcast from our host, Phil Willcox, talking about why the Emotion at Work podcast is a thing. He sets out:
1) That the podcasts will be a series of conversations with researchers and/or practitioners and/or business leaders. Some guests may be in more than one camp.
2) Each podcast will be an authentic recording of the conversation that was had. There will be no splicing editing or cutting out. We want you the listener to hear it in its true form.
3) This podcast supports the goals of emotion at work as what you hear will be helpful in enriching lives or reducing harm in the workplace. The guests and Phil talk about hints, tips, and techniques to help listeners find out how to work with emotion, credibility, and deception in the workplace more effectively.
4) That we are a work in progress. This is the first of many podcasts and we will learn and evolve with time. We are excited you are along for the ride.
Thanks for listening!
Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/
Learn more about Emotion at Work: https://www.emotionatwork.co.uk
Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/