The CareStack Podcast: Recent Episodes
CareStack
Join us as we talk to dentists from all over the US about how the dental landscape is changing and how proper technology utilization drives business.
What if you turned a converted mobile home into a 30+ practice, debt-free dental empire without a single dollar of private equity?
In this episode of The Doers Podcast, host Dan Hall sits down with Steve Broughton, CEO and founder of Light Dental Studios. Steve shares his incredible journey—from getting laughed out of banks to throwing Friday night pizza parties to recruit partners for a dream multi-specialty building.
Today, Light Dental Studios operates over 30 locations in Washington State, including a flagship 40-chair facility with plans to scale up to 200 chairs. Steve explains why he chose control over speed, how living below his means funded organic growth, and how promoting purely from within built an unshakeable company culture.
In this episode, they discuss:
• The Mobile Home Origin Story: Overcoming bank rejections and bootstrapping a 30,000 sq. ft. multi-specialty dental facility.
• Bootstrap vs. Private Equity: The power of traditional banking, living below your means, and keeping a debt-free balance sheet.
• Building an Iconic Local Brand: How "Lumi the Tooth Fairy," YouTube videos, a children's book, and a real indoor forest drive massive patient demand.
• Zero Leadership Turnover: Why promoting strictly from within and creating internal 1-year and 5-year leadership development programs creates unmatched loyalty.
• Steve’s #1 Advice for Dentist Entrepreneurs: Why you shouldn't step out of the dental chair too fast and why you must reinvest capital back into the business.
• Everyday Discipline: Running 6 to 14 miles daily and staying in the trenches alongside your team.
Whether you are a dental student, a practice owner looking to scale organically, or an industry leader interested in long-term company culture, this episode is packed with timeless wisdom on grit, leadership, and financial discipline.
📌 Connect with Steven Broughton
https://www.linkedin.com/in/steven-broughton-1373a517/
What if adding more staff to your dental practice is actually what's keeping you from being profitable?
In this episode of The Doers Podcast, host Dan Hall is joined by Dr Vajahat Yar Khan, CEO and founder of DentTracks. Dr Vajahat Yar Khan shares his incredible journey from landing in the US with only $85 in his pocket to overcoming professional failures and building a global tech footprint.
Instead of relying on fragmented software and expanding local payroll, Dr Vajahat Yar Khan took a radically different path. By combining specialized offshore billing pods with autonomous AI technology, his platform is completely transforming how emerging DSOs and private practices handle the business side of dentistry.
In this episode, they discuss:
• The front-desk elimination strategy: How AI can automate 18 core check-in duties, freeing clinical teams to focus entirely on patients.
• The operational turnaround: Moving past endless spreadsheets to deploy an autonomous system that self-routes insurance claims.
• Predictive diagnostics: How integrating AI into X-ray imaging guides clinicians toward optimal treatment planning and protects practice owners from risk.
• An inspiring story of resilience: Rebuilding after the devastation of Hurricane Katrina and scaling an eight-practice pediatric dental group.
• Finding the balance: Navigating a capital raise for early investors while keeping time open for family and a lifelong passion for cricket.
Whether you are a DSO executive, a private practice owner looking for smart scaling strategies, or a healthcare innovator interested in the convergence of tech and human leadership, this episode offers a fascinating look into the future of the industry.
📌 Connect with Dr Vajahat Yar Khan
https://www.linkedin.com/in/dr-vajahat-yar-khan-usads-denttracks-001tx/
What if your next dental partnership could save you from the trap of "indentured servitude"?
In this episode of The Doers Podcast, host Dan Hall sits down with Craig, Head of Business Development at Vision Dental Partners. Craig shares how his company is evolving from a fast-acting M&A team into a modern, supportive powerhouse for dental practices looking for the right alignment to scale, grow, or transition. By leveraging real-world operational experience and deep due diligence, Craig’s team is partnering with humble and hungry private practitioners to optimize their business, streamline vendor transitions, and protect their legacy before burnout sets in.
In this episode, they discuss:
• How Vision Dental Partners provides fast, transparent letter of intent (LOI) turnarounds and robust due diligence without complicating the relationship.
• The business model: Why chasing the "highest bidder" often saddles doctors with hidden tech debt, unnecessary benefits, and undercompensated wages.
• The future of healthcare: Integrating AI and automated systems to handle backend admin tasks while keeping the focus entirely on leadership and soft skills.
• Craig’s unique background coming up through the trenches of dental practices and how a crucial mindset shift made him realize dentistry is always a "people business".
• How a business development executive unwinds through the high intensity of CrossFit and the relaxing downtime of family life.
Whether you are a DSO executive, a private practice owner looking for smart scaling strategies, or a healthcare innovator interested in the convergence of tech and human leadership, this episode offers a fascinating look into the future of the industry.
📌 Connect with Craig Villarreal
https://www.linkedin.com/in/citoscraig/
What if your next routine dental X-ray could save you from a heart attack?
In this episode of The Doers Podcast, host Dan Hall sits down with Sara Martin, CEO of a groundbreaking tele-dentistry and health tech platform. Sara shares how her company is evolving from a virtual consultation and patient triage platform into a next-generation dental-medical intelligence powerhouse.
By leveraging oral health data, Sara’s team is partnering with major health plans and payers to detect, predict, and prevent major chronic conditions like cardiovascular disease, diabetes, and hypertension before clinical symptoms even appear.
In this episode, they discuss:
• How the platform provides 24/7 virtual triage, emergency consultations, and high-value, pre-vetted leads to DSOs and dental practices.
• The business model: How a low-cost subscription and lead fee can maximize chair time and revenue without adding administrative strain to in-office staff.
• The future of healthcare: Integrating oral health data with overall medical analytics to catch systemic health risks early.
• Sara’s unique background in industrial-organizational psychology and how human-centric stories shape tech innovation.
• How a tech executive unwinds through the culinary arts and the silence of scuba diving.
Whether you are a DSO executive, a practice owner looking for smart patient acquisition, or a healthcare innovator interested in the convergence of dental and medical data, this episode offers a fascinating look into the future of the industry.
📌 Connect with Sara Martin
LinkedIn: https://www.linkedin.com/in/saramartinwellbeing/
What does it take to build a global business that supports dental practices while creating meaningful impact?
In Episode 20 of The Doers Podcast, host Dan Hall sits down with J.W. Oliver Jr., visionary, entrepreneur, philanthropist, and adventurer, for a conversation about building businesses, supporting dentistry, and creating opportunities across the globe.
J.W. shares how his journey in dentistry began with a part-time job at a dental supply company in college and eventually led to building companies across dental equipment, imaging, and practice support. Today, his team has grown to over 1,700 team members across four countries, helping dental practices with phone support, insurance work, and front-office operations.
In this episode, they discuss:
• How J.W. first entered the dental industry
• Building businesses from real market needs
• Why dental practices need better support for phones, insurance, and admin work
• Growing a global team across multiple countries
• The importance of creating jobs and transforming lives
• Building a mission-driven company with long-term impact
• Why strong teams are the foundation of any successful business
J.W. also shares the mission behind his work: transforming lives while making a global impact. From supporting dental practices to creating employment opportunities in regions with limited job access, this episode is a powerful reminder that business can be both operationally strong and purpose driven.
If you are a dental leader, entrepreneur, practice owner, or someone interested in building meaningful businesses in healthcare, this episode is worth watching.
📌 Connect with J.W. Oliver Jr.
LinkedIn: https://www.linkedin.com/in/jwoliverjr/
How can dental practices hire faster without losing the human connection?
In Episode 19 of The Doers Podcast, host Dan Hall sits down with Jason Gardner, Founder of alphaSource, to talk about how AI is changing the way dental practices and DSOs screen candidates, reduce repetitive admin work, and free up teams to focus on people.
Jason shares how his background as an operations leader in an emerging DSO led him to build alphaSource, an AI-powered employee screening tool designed to remove the tedious parts of hiring while giving leaders a clearer picture of each candidate.
In this episode, they discuss:
• Why hiring and candidate screening can become a major operational bottleneck
• How AI can automate repetitive screening tasks
• Why human connection still matters in dental practices
• How technology can help teams focus more on patients and people
• What AI could look like in dentistry over the next 18 to 24 months
• Jason’s journey from dental operations to founding a tech company
• Why removing mundane work can create better experiences for both staff and patients
Jason also shares his perspective on where AI is headed, why it is becoming more human-like, and how dental organizations can use technology to support teams rather than replace them.
If you are a dental leader, practice owner, office manager, DSO operator, or someone interested in AI in dentistry, this episode offers a practical look at how technology can improve hiring, operations, and team performance.
📌 Connect with Jason Gardner
LinkedIn: https://www.linkedin.com/in/jason-matthew-gardner
How should dental practices approach technology in a rapidly evolving landscape?
In Episode 18 of The Doers Podcast, host Dan Hall sits down with David O'Reilly, Sales Manager at Erickson Dental Technologies, to break down the real challenges practices face when managing software, systems, and scaling operations.
With experience supporting over 1200 dental practices across the US, David shares how technology has evolved and what practices should focus on today to reduce stress, improve efficiency, and enable growth.
This episode dives into:
• How dental technology has evolved over the past 30 years
• The biggest tech challenges practices face today
• Why integration between systems is becoming critical
• How practices should evaluate software and vendors
• The shift toward all-in-one platforms and unified workflows
• The growing role of AI in dental operations and patient experience
• How to scale without letting technology become a bottleneck
David also shares insights on how practices can simplify decision-making, reduce operational stress, and focus more on patient care by choosing the right technology stack.
If you're a practice owner, office manager, or part of a growing dental organization, this episode offers practical guidance on navigating technology decisions with confidence.
📌 Connect with David O'Reilly
LinkedIn: https://www.linkedin.com/in/david-oreilly29/
What does it take to build a business, scale it, exit successfully, and start again with purpose?
In Episode 17 of The Doers Podcast, Dan Hall sits down with Hootan Shahidi, Senior Manager at ProspHire, to unpack his journey from entrepreneurship to enterprise consulting.
Hootan shares how he built a medical billing company from the ground up, scaled it over 11 years, and successfully exited in 2024 before transitioning into helping DSOs adopt and implement technology at scale.
From accidental beginnings in dental billing to driving large-scale transformations, this episode dives into the realities behind growth, burnout, and making intentional career decisions.
Key topics covered:
• How one rejected claim led to building a business
• Scaling a company over 11 years and navigating an exit
• Why balancing business and clinical operations is critical
• Transitioning from entrepreneur to enterprise consulting
• Implementing technology across large DSOs
• The importance of focus, specialization, and timing
• Aligning career decisions with personal priorities
Hootan also shares how his work has helped practices unlock access to care for patients, highlighting the deeper impact behind operational and financial systems in healthcare.
If you are building, scaling, or rethinking your next move, this episode offers real insights from someone who has done it end to end.
📌 Connect with Hootan Shahidi
LinkedIn: https://www.linkedin.com/in/hootan-shahidi-6b87014/
What does it take to build leaders across a growing dental organization?
In this episode, Dan Hall sits down with Nicole Phillips from Elite Dental Partners to explore how high-performing DSOs develop talent, improve performance, and scale effectively.
Nicole shares how structured learning, real-time data, and emerging technologies like AI are transforming how teams grow inside modern dental organizations.
You’ll learn:
• The difference between a high performer and a leader
• How to identify and develop future leaders
• Why learning must be tied to measurable outcomes
• How dashboards and data drive accountability
• The role of AI in scaling training and development
• Why ownership and mindset are critical for leadership
Whether you’re a practice owner, team leader, or aspiring to grow within a DSO, this episode offers practical insights you can apply immediately.
Welcome back to The Doers Podcast, where host Dan Hall sits down with the leaders who are building, scaling, and transforming dentistry from the ground up.
In this episode, Dan is joined by Victoria Yu, CEO of Elite Dental Partners, one of the fastest-growing dental support organizations in the United States. Victoria brings deep experience in leadership, operations, and building scalable systems that empower clinicians and support long-term practice growth.
Throughout the conversation, Victoria shares how Elite Dental Partners is redefining what responsible DSO growth looks like. Rather than focusing solely on acquisitions, the organization is building infrastructure that prioritizes people, leadership development, and operational excellence.
The discussion explores:
• Why leadership begins with surrounding yourself with great people
• How Elite Dental Partners supports clinicians through training and development
• The importance of culture in scaling multi-location dental organizations
• How DSOs can align incentives between clinicians and business leadership
• The role of technology and operational discipline in modern dental groups
• Why communication and transparency are essential during periods of rapid growth
Victoria also introduces a bold concept aimed at giving clinicians greater ownership in the practices they help build — a model designed to create stronger alignment between doctors, leadership teams, and long-term patient care.
If you’re a dental practice owner, associate dentist, DSO leader, or someone interested in the future of dental leadership and organizational growth, this episode offers valuable insights from someone shaping the next generation of dental organizations.
Watch the full episode and discover what it takes to scale dentistry while keeping people at the center of every decision.
Welcome back to The Doers Podcast, where we sit down with the leaders shaping the future of dentistry through real-world experience.
In this episode, host Dan Hall is joined by Tarun Agarwal, DDS, Founder of 3D Dentists, for an honest and wide-ranging conversation on what it really takes to build a fulfilling and sustainable career in modern dentistry.
Tarun shares his journey from clinical practice to mentoring thousands of dentists worldwide, and why loving the profession today requires understanding both sides of the equation: patient care and business reality. He breaks down how financial discipline creates freedom, why rising costs and technology have reshaped dentistry forever, and what dentists must do to avoid burnout while still growing profitable practices.
This episode dives into:
- Why dentistry today is a business as much as a healthcare profession
- The role of technology, education, and leadership in long-term success
- How financial clarity reduces stress and increases confidence
- Building practices that serve patients, teams, and owners alike
- Finding meaning and longevity in a demanding profession
Whether you’re a practice owner, associate dentist, team leader, or educator, this conversation offers practical insight and perspective you can apply immediately.
🎙️ Tune in to The Doers Podcast and hear what it really takes to build a career and practice that lasts.
Welcome back to The Doers Podcast, where host Dan Hall sits down with leaders who are actively building, scaling, and shaping the future of dentistry.
In this episode, Dan is joined by Himesh Kana, Managing Partner and Chief Medical Officer at Dental Depot DFW. With decades of experience growing one of the most recognizable dental brands in Texas, Himesh shares a candid, behind-the-scenes look at what it really takes to scale without losing your people, your culture, or your patients.
This conversation goes beyond surface-level growth strategies. Himesh reflects on his journey into dentistry, lessons learned from rapid expansion, and why growth often outpaces teams, processes, and playbooks if leaders aren’t intentional. He explains how Dental Depot approaches training, culture, and leadership in a people-first industry—and why patient experience must remain the north star, even as AI and automation accelerate.
The episode also dives into:
Scaling dental organizations without burning out teams
The role of technology and AI in improving patient experience
Why human connection still matters more than tools
Reinvention as a leadership mindset
Lessons from hospitality that translate into modern dentistry
If you’re a practice owner, DSO leader, clinical executive, or part of a growing dental organization, this episode offers practical insights and real-world perspective you can apply immediately.
🎙️ Tune in to The Doers Podcast and hear what sustainable, human-centered growth in dentistry really looks like.
The #Doers Podcast is back with a game-changing episode!
Join Dan Hall as he sits down with Jill Nesbitt of Optimize Dental Consulting, a true powerhouse in dental technology and DSO strategy with over 25 years of hands-on experience. Jill shares why even the best dental software fails without smart implementation, how to supercharge patient experience, and the keys to growing your practice and boosting EBITDA using technology the right way.
This episode is packed with actionable insights for practice owners, dental leaders, and DSO teams. Discover how to optimize workflows, lead technology rollouts, and unlock real results that make a difference in your dental business.
The Doers Podcast is back with another powerhouse conversation. In this episode, Dan Hall sits down with Jacob Smith, CEO of Exo Dental, to unpack how purpose driven leadership and a mission first mindset are redefining what is possible in modern dentistry. Jacob shares how Exo Dental is transforming practices through innovation, culture, and a deep focus on patient outcomes in full arch dentistry.
Together, they explore the realities of building a thriving dental organization from the ground up. From creating a high performance culture and aligning teams around purpose, to developing systems that support consistency, growth, and world class patient care, this discussion dives into the practical side of leadership and scaling in the dental implant and full arch space. Jacob opens up about the lessons learned from rapid growth, the challenges of execution, and the values that guide every decision.
This episode is real, honest and fuel for anyone building something meaningful in dentistry. Whether you are a practice owner, implant surgeon, treatment coordinator, or part of a growth-driven dental support team, you will walk away inspired and equipped with insight you can apply immediately.
Tune in to The Doers Podcast and discover what it truly takes to change lives, elevate dentistry, and build something that matters.
Welcome back to The Doers Podcast, where host Dan Hall sits down with the leaders who are actually building, scaling, and transforming dentistry from the ground up. In this episode, Dan is joined by James Zlotnick, Senior Director of Operations and Integrations at Espire Dental, bringing over 16 years of experience in the dental industry.
James shares what it truly takes to roll out technology across 40-plus locations, build standardized processes, and unify practices under one operational playbook. He dives into how he drives adoption even when change is difficult, supports teams through major transitions, and creates a culture where training and consistency define the patient experience. From integrating new acquisitions to leveraging platforms like CareStack and VoiceStack, James reveals the systems that allow Espire to scale with clarity and confidence.
If you are part of a growing dental group, leading a DSO, or looking to understand real operational excellence, this episode is packed with practical insights you can use right away.
TheDoersPodcast #EspireDental #DentalLeadership #DSOGrowth #DentalOperations #PracticeManagement #CareStack #DentalTech #DentalInnovation #ScalingDentistry #OperationalExcellence #DentalIndustry #dentalpodcast
In the latest episode of For The Doers, host Dan Hall sits down with Krysten Garduno, Senior Director of Revenue Cycle Management at Espire Dental. With years of experience transforming revenue cycle operations, Krysten has built a career turning one of the most overlooked areas of dentistry into a growth engine.
During the conversation, Krysten shares her journey from treatment coordinator to leading multi-state RCM teams, explaining how blending technology with human-centered processes can boost efficiency and drive practice growth. She dives into strategies for leading through change, improving patient financial experiences, and leveraging AI to augment workflows without losing the personal touch. Listeners will gain actionable insights on optimizing revenue, empowering teams, and preparing their practices for the future of dentistry.
Whether you’re a dental leader, practice manager, or aspiring RCM specialist, this episode is packed with practical advice and real-world examples to help you build smarter, leaner, and more resilient operations.
In the latest episode of For The Doers Podcast, host Dan Hall sits down with Kim Larson, Co-Founder and COO of Group Dentistry Now, to hear how she noticed dental practices starting to consolidate yet found almost no information about it. She realized that if this change was coming, they might need to take the lead themselves.
Together with Bill Neumann, CEO of Group Dentistry Now, Kim shares their journey, offering insights on growing group dental practices and navigating the complex world of DSOs.
In the latest episode of For The Doers, host Dan Hall sits down with Jordin McEntire, Executive Coach and Fractional COO at the Dentist Entrepreneur Organization (DEO) and Founder of Entire Management. With years of experience leading operations at Pacific Dental Services and Heartland Dental, Jordin has honed a unique approach to developing leaders, aligning teams, and building businesses that thrive.
During the conversation, Jordin dives into the lessons she’s learned from managing multi-location dental practices and running her own company focused on leadership and talent development. She explains why clarity and focus matter more than rapid expansion, how coaching can uncover hidden growth opportunities, and the strategies she uses to create resilient, high-performing teams. Listeners will gain actionable insights on improving team alignment, enhancing operational efficiency, and fostering a growth mindset in their business or practice.
Whether you’re a dental entrepreneur, small business owner, or aspiring leader, this episode is packed with practical advice and real-world examples to help you scale smarter and lead with confidence.
The Doers Podcast just dropped a new episode and it’s one you don’t want to miss.
This time, Dan Hall sits down with Dr. Tatiana Herzog, DDS, one of the first board-certified implantologists in South Florida, founder of Implant Center of Miami, Implant Instructors, and the driving force behind Value Driven Ads, a marketing agency built by a dentist for dentists.
Dr. Herzog’s journey is the definition of impact.
At the Implant Center of Miami, she’s been transforming lives with dentistry since 2010.
Through Implant Instructors, she’s created a world-class training hub, teaching doctors how to master implantology and scale their surgical practices.
And with Value Driven Ads, she’s helping practices attract the right patients and grow with strategies that actually work.
From innovator to educator to entrepreneur, Dr. Herzog shows what’s possible when clinical mastery meets vision and execution.
Hosted by Dan Hall, VP of Sales at CareStack, this episode dives into building specialized practices, the business of dentistry, and why owning your growth — both clinical and entrepreneurial — is the future of the profession.
It’s smart. It’s inspiring. And it’ll have you rethinking what’s possible in your own practice.
dentalpodcast #carestack #implantology #dentalimplants #dentalmarketing
The Doers Podcast just landed a new episode, press play.
This time, Dan Hall sits down with Dr. Rasheeda Johnson, the powerhouse behind Dent Care Now, a same-day, after-hours, emergency-first dental practice that’s rewriting the rules.
She’s not just treating toothaches.
She’s delivering relief, restoring confidence, and proving that “urgent” can also mean exceptional.
From serving a single patient a day to running multiple high-demand locations, Dr. Johnson’s journey is a masterclass in hustle, heart, and scaling without losing your spark.
Hosted by Dan Hall, VP of Sales at CareStack, this episode gets real about building a practice around people’s lives, the challenges of growth, and why going the extra mile might just be the future of dentistry.
It’s fast-paced. It’s inspiring. And it’ll make you rethink what’s possible when care comes first.
Get ready to meet Dr. Penelope Chang, owner of a leading cosmetic and family dental practice in Tenafly, NJ, where dentistry meets pure artistry.
A pioneer in CAD/CAM dentistry, Dr. Chang fabricates custom porcelain crowns and fillings in just one visit using cutting-edge CEREC technology.
From extractions to full-blown smile glow-ups, Dr. Chang’s work goes far beyond the chair—and in this episode, you’ll hear how every smile she crafts tells a story.
Hosted by Dan Hall, VP of Sales at CareStack, this conversation will explore the magic behind smile makeovers, the emotional side of dentistry, and what it truly means to create lasting impact through care.
It’s going to be real, feel-good, and might just change how you think about dental care forever.
CareStack presents The Doers Podcast. In this series of candid interviews with successful entrepreneurs and changemakers in U.S. dentistry, we dive deep into their journeys, what drives them, and the insights they've gained along the way.
Hosted by Dan Hall, VP of Sales at CareStack, this episode features Mike McCarthy, a 25-year industry veteran, renowned dental consultant, and one of the most sought-after speakers in the dental space. Known as the “CEO Whisperer,” Mike shares his unconventional path into dentistry, the shifts he's witnessed over the decades, and his mission to elevate the profession by bridging the gap between clinical care and business acumen. From tackling inefficiencies in practice operations to harnessing AI and championing the patient experience, Mike’s insights offer a masterclass for leaders navigating the future of dental care.
CareStack presents the The Doers Podcast. In this series of candid interviews with successful entrepreneurs in US dentistry, we will dive deep into their personalities, how thy got started, their success formulae and their life lessons. Hosted by Dan Hall, VP-Sales at CareStack, this episode of The Doers Podcast features Tim and Alex Otto, founders of Alcan Dental Cooperative and Kids Tooth Team in Austin, TX. Watch them talk about finding their life's calling in dentistry, and about upending the PE-led model of building DSOs with a co-operative structure for growth.
CareStack presents the The Doers Podcast. In this series of candid interviews with successful entrepreneurs in US dentistry, we will dive deep into their personalities, how thy got started, their success formulae and their life lessons. Hosted by Dan Hall, VP-Sales at CareStack, this episode of The Doers Podcast features, Katie Post, CEO of Northwest Dental Group in Rochester, MN. Katie's remarkable story about starting and scaling Northwest Dental Group is a guidebook for existing and aspiring dental entrepreneurs.
With almost 11 ADA recognized dental specialties and having a burgeoning market share, the specialty dental business is here to make significant gains in the coming years as we take a cursory glance at the latest trends of the dental industry.
Listen to Ryan Arnold, Principal, Wisdom Teeth Guys as he explains the possibilities that lie ahead for the Dental Specialty business and how he has paid attention to patient care, technology adoption, and brand management to further sustainable practice growth for his specialty.
Managing change after switching practice management software can be a daunting task. So, it is tantamount to ensure that the practice adopts the most cutting edge technology with as many custom features available to have tailor-made software for the management team.
Dr. Richard Stevenson III, Director of Stevenson Dental Solutions, himself being a tech-savvy practitioner expounds about how the changing times have induced the need to unlock better communication pathways more than ever and how CareStack meets his expectations at his clinic and the teaching institute as an all-in-one software that can manage all his needs.
Scaling up your dental practice for multi-site operations can easily become an administrative nightmare. If the same is planned with multiple legacy softwares and paper-based forms as well, the practice management efficiency is sure to go in for a toss in the long run.
Dr. Jasmine Elmore, CEO of About Face Collaborative narrates her experience of expanding her practice and improving staff and patient management with the adoption of CareStack’s all-in-one cloud-based platform. She explains how she has cut down costs avoiding multiple software subscriptions along with server maintenance charges. The ease of paperless forms, secure information handling and remote access has helped her staff to tide over the work-from-home challenges and at the same time streamline operations across locations.
Improving patient experience has been the founding value and strategy for growth among dental practices. However, in creating the ultimate patient-centric practice, most of them overlook the added stress that has accrued to the staff and practice personnel. ‘Patient-first’ approach or ‘staff-friendly’ practice. Which do you think makes the cut?
Sasha Tapie, CEO – TLC Dental, delves deep into how practices should embrace change by welcoming technological advances to boost business. He emphasizes the need to develop an inspired staff team tuned to a ‘culture of change’ which ensures organizational well-being and better business. He summarizes how introducing a practice management software improves case acceptance rates, leverages operational efficiencies, and ensures a sustainable growth.
Changing anything within your practice is hard, especially the key clinical and communication system. But, it doesn’t have to be as hard as you think.
Dr.Raf shares his service experience in the United States Navy and how the learnings from the Navy is brought into his dental practice. Having processes and strategies in place, he explains why the basic flow of the office should be familiar to the staff and patients. Making a bold switch to a cloud-based practice management software anticipated strong change management. With an aim at fulfilling his aspirations to improve access to quality dental care for the underserved, Dr. Raf expresses throughout the podcast on how multiple technology modernization like CareStack has helped him give his best to the patients.
Going paperless and embracing cloud-based practice management is a fundamental prerequisite for any dental practice planning to scale their business
In this episode, Camille Jones talks about how excited her patients are with the new all-in-one cloud-based software that has helped them go paperless in their entire process. You can listen to her satisfied comments on how she seamlessly scaled up her practice workflow by increasing patient engagement, setting up the patient portal and getting the data on the cloud, helping her to pass every day smoothly. With COVID-19 creating an unprecedented situation, Camille thinks that her patients also feel more comfortable with the new alternative.
It’s a basic but necessary question to ask, “what am I going to use this software for?” Assessing your practice’s needs is the first step toward choosing the software that can best improve patient experience and business growth.
Dr. Brinda Patel talks about how she was proactive during the COVID times looking for an ideal software solution that would help her manage her growing dental practice needs. From 10 to 13 locations, her dental practice needed software that would help her to meet both the clinical and analytical requirements. She explains how her legacy system made her depend on third party systems from texting patients and sending out reminders to asking for their reviews. Switching to an all-inclusive software was more economical for her scaling dental practice.
New practices tend to be more cost-sensitive than established practices, but the good news is that there are several affordable, yet reputable options available to help you run your practice efficiently.
Paul Bains, with his years of experience in starting a dental practice from the ground level and building it up shares his experience on how he chose a practice management solution for his startup. He explains all the features that he looked for in his software partner right from a holistic solution that integrates every task within his dental startup without spending much funds on hardware to HIPAA compliance and other cloud benefits. According to Paul Bains, it’s the capability and functionality that matters over legacy in a practice management partner.
As a response to the changing expectations and demands within the dental landscape, the push for quality assurance in dental practices has evolved. Managing the transition, groups of practitioners frequently face challenges in leading the process.
Dr. Aman Kaur, known for turnarounds and building DSO platforms ground up, talks about how she has helped organizations manage complex changes and grow through her forward-thinking and business acumen to drive material business advantage for the groups she has been a part of. As someone who has experience juggling multiple roles from a clinician to an entrepreneur, she discusses the challenging issues surrounding a change in an organization and the steps you can take to resolve these issues and gain support for changes that need to be made in your practice.
Patient expectations have changed a lot with the onset of the pandemic, pushing dental practices to change their game plan. With millennials looking for multiple options to effortlessly access care, practices are in search of solutions that help them to futureproof themselves incorporating evolving patient needs.
Alisha Gerrard, Office Manager - Wasatch Dental Associates, talks about how her front desk has made the task of insurance eligibility verification easier and more efficient by switching to an all-in-one cloud-based management solution. As an office manager, she has had the first-hand experience of how her practice struggled with paper forms that they had to scan and shred after each use. She explains how the digital forms they implemented as a part of cloud-based PMS integration have become a huge time saver expediting and streamlining the process and boosting their data accuracy.