Tow Business Podcast: Recent Episodes
Jeff Poquette / Brad McIntosh
There’s No Business Like Tow Business Running a towing business in today's world is tough. The Tow Business Podcast focuses on towing business topics and discusses all topics that relate to owning and operating a successful towing company. We welcome all show ideas and feedback.
In this episode, we reflect on our podcast's journey as we announce the conclusion of regular episodes after 145 shows in six and a half years. We emphasize the importance of quality content for towing professionals while discussing the evolving industry landscape influenced by AI and technology. Practical applications of AI to enhance operations and customer service are explored, reinforcing its role as a supportive tool. We express gratitude to our listeners and partners, encouraging continued engagement with our extensive archive and the towing community, as our commitment to fostering professionalism and growth remains strong. Chapters 0:27 Introduction to Tow Business Podcast 0:51 Feeling the Summer Shift 2:08 Diving into AI 2:53 Training Tools from Miller Industries 4:27 Embracing AI in Business 30:08 A Special Announcement 30:26 Reflecting on Our Journey 34:52 Closing Thoughts and Gratitude
In this episode of the Tow Business Podcast, we explore the current challenges and opportunities within the towing industry. We discuss the resilience required to handle issues such as employee turnover and staffing shortages as we gear up for winter. The conversation turns to regulatory changes, particularly the FMCSA's transition to digital medical cards, examining its implications and the concerns it raises within our workforce. We share cautionary tales about rescue operations in adverse weather, emphasizing preparedness and safety culture. Our marketing segment considers creative promotional strategies to engage clients, while also reflecting on optimizing employee roles and compensation structures to ensure a harmonious workplace. As we celebrate the successes within our peer business group, we highlight the value of collaboration and insight-sharing to foster growth. Join us as we navigate the intricacies of the towing industry and strive for excellence amidst challenges. Chapters 0:27 Introduction to Tow Business Podcast 0:50 Summer Heat and Staffing Challenges 6:37 Digital Medical Cards Update 10:12 Concerns Over CDL Changes 19:33 Creative Marketing Giveaways 24:55 The Bonus Dilemma 30:50 Addressing Employee Responsibilities 39:52 Ohio's PPI Regulation Developments 43:20 Repurposing Employees for Success 51:21 The Value of Marketing 55:01 Growth in Owners Groups 58:35 Closing Remarks and Support for the Show
In this episode, we speak with Brian Riker, a DOT compliance expert in the towing industry. He addresses common misconceptions about towing regulations and highlights the importance of operational compliance for liability management. Brian shares insights on establishing a compliant towing business, the significance of proper record-keeping, and the potential consequences of non-compliance. He offers practical strategies for enhancing safety and training while emphasizing that prioritizing compliance is crucial for protecting both the business and its drivers.
Chapters 0:27 Introduction and Acknowledgements 0:53 Coping with Loss in the Industry 4:45 Guest Introduction: Brian Riker 5:36 Importance of Compliance in Towing 10:05 Understanding Compliance Requirements 14:10 First Steps Towards Compliance 18:16 The Challenges of Hiring Drivers 22:42 Clarifying CDL vs. CMV Regulations 25:32 Misconceptions About Hours of Service 28:05 The Consequences of Violations 32:58 The Importance of Proper Documentation 36:08 Navigating State Regulations 39:40 Protecting Your License as a Driver 41:07 The Role of Attorneys in Towing 51:08 The Impact of Drug Testing Regulations 52:08 Roadside Inspection Myths Busted 58:05 Closing Thoughts on Compliance and Safety
In episode 142 of the Tow Business Podcast, we explore the dynamics between towing industry owners and employees. We discuss different owner communication styles and their effects on team morale, advocating for operational transparency and accountability. The conversation covers the role of AI in hiring, teamwork in field operations, and the importance of clarity in company policies to prevent miscommunication. We emphasize fostering a positive work environment through effective communication and responsibility, reinforcing professionalism across the board.
0:27 Introduction to Tow Business Podcast 2:01 Seasonal Housekeeping in Towing 5:05 Embracing AI in Employee Reviews 7:53 Enhancing Recruitment with AI 10:57 Importance of Safety Manuals 14:19 Identifying Owner and Employee Types 15:39 Transparency in Ownership 31:04 Cost Awareness in Damage Claims 32:17 Employee Contributions to Company Health 36:24 Punctuality and Professionalism 40:00 Personal Appearance and Cleanliness 42:18 Creating Your Value for Raises 44:26 Teamwork and Support Among Employees 49:46 Enforcing Policies and Procedures 58:32 The Importance of Doing the Right Thing 1:00:40 Conclusion and Call to Action
Chapters 0:27 Introduction to the Tow Business Podcast 1:47 Florida Tow Show Recap 5:50 New Initiatives in Towing 10:21 Owner's Groups Discussion 18:24 Consulting Insights from Burt King 32:31 The Role of Ego in Business 46:39 Marketing Strategies for Towers 47:27 Interest in Owner's Groups 1:02:14 Personal Experiences and Accountability 1:13:53 Contact Information and Closing Remarks Long Summary In this episode of the Tow Business Podcast, we delve deep into the intricacies of the towing industry, drawing insights from our recent experiences and interactions at the Florida Tow Show and the Tow Summit. The conversation kicks off with reflections on the weather's impact on business. We touch on the fluctuating attendance at the Florida Tow Show, analyzing feedback from attendees and vendors alike, while acknowledging the evolving landscape of these events. There’s an air of camaraderie as we discuss the importance of familiar faces and new connections we made, highlighting the value of community within this sometimes isolating industry. A significant announcement from this episode is the formation of the American Towing Advocates Association, a collective aimed at enhancing the industry's image and addressing long-standing issues such as insurance treatments and operational challenges. I elaborate on my new role as vice chair, expressing the urgency and importance of having a unified voice to advocate for better practices and respect on our highways. This association is not just about voicing concerns; it's about being proactive in addressing the issues we face in our day-to-day operations. We shift our focus to the concept of owner’s groups and the enormous potential they hold for individual businesses and the towing industry as a whole. I’m joined by Burt King, a respected figure in the towing consulting realm, who explains the value of joining peer groups for accountability and shared wisdom. Burt elaborates on his journey from operating a successful towing company to becoming a consultant who helps others achieve their business goals. We discuss the critical need for towing professionals to understand their finances, emphasizing how many operators inadvertently neglect this aspect, often leading to unsustainable practices. Throughout our discussion, we highlight the importance of managing ego and fear in decision-making processes. We share personal stories that showcase how emotional responses to business challenges can cloud judgment and lead to long-term pitfalls. The conversation encourages listeners to embrace the benefits of collaboration, to lean on one another, and to move away from a mindset of competition towards one of community and shared growth. Burt outlines the tangible benefits of being part of an owner's group, including insightful feedback from peers on company operations and financial health. He provides examples of how simple conversations lead to innovative solutions, demonstrating the diverse perspectives that can be drawn from operators across different regions. By sharing their unique challenges and successes, towing companies can learn from one another, avoiding costly mistakes and helping to raise the industry standard overall. We conclude the episode by inviting listeners to consider joining owner groups and supporting the newly launched American Towing Advocates Association. I emphasize the critical nature of being involved, not just for personal growth, but for the collective elevation of the towing profession. This episode serves as a rallying call to the towing community, urging everyone to embrace collaboration, professionalism, and proactive change to foster a brighter future for our industry. Brief Summary In this episode of the Tow Business Podcast, we explore the nuances of the towing industry, sharing insights gained from the Florida Tow Show and the Tow Summit. I discuss the significance of community in our field, noting the formation of the American Towing Advocates Association, where I serve as vice chair, to address key industry issues effectively. Joining me is Burt King, who emphasizes the value of owner’s groups for accountability and financial clarity among towing professionals. We reflect on the emotional challenges in decision-making and advocate for collaboration over competition, highlighting how peer interactions can lead to innovative solutions. We conclude by encouraging listeners to engage with owner groups and support the movement toward a unified and professional towing industry.
Chapters 0:27 Introduction to Tow Business Podcast 0:46 Spring Break and Florida Tow Show 11:00 AI in the Towing Industry 25:10 Compliance and Safety Insights 32:43 Marketing and Business Growth 43:32 Future Innovations in Towing 52:21 Conclusion and Wrap-Up Brief Summary In this episode, we discuss key topics in the towing industry with my co-host Brad, including our experiences at the Florida Tow Show and insights from the ATRI Report on anti-predatory towing measures. We highlight the impact of economic uncertainties and tariffs on our operations, as well as the potential of AI to enhance efficiency while preserving human interaction. Our conversation emphasizes the importance of compliance with transportation regulations and the need for industry adaptation to evolving market demands.
In this episode, I team up with Brad to discuss the latest in the towing industry, sharing personal updates and the impact of recent weather events on our operations. We explore effective marketing strategies, highlighting the importance of targeted advertising and the need to address rising operational costs through rate adjustments. We share insights on competition and insurance challenges, emphasizing the necessity for operators to stay informed about regulatory issues. I wrap up with a light personal note and invite listener feedback, promoting safety and professionalism in the towing community.
Chapters 0:24 Introduction to Tow Business Podcast 1:37 Weekend Weather and Baseball 2:08 Storms and Tornado Alley 5:30 Aggressive Sales Tactics 8:45 Marketing Insights 10:07 Increasing Rates Discussion 15:04 Online Advertising Strategies 16:41 The Importance of Customer Retention 20:42 Training for Towing Companies 37:24 New Truck Purchase Decisions 43:07 Summit and Florida Show Plans 54:29 Addressing Increased Expenses 59:34 Buc-ee's Experience and Commentary 1:01:23 Conclusion and Call to Action
In this episode of the Tow Business Podcast, Jeff shares his whirlwind experience dealing with four different tow truck companies during a recent trip, offering insights on customer service and efficiency in the industry. Brad discusses the challenges of replacing one of his trucks, weighing the options and costs involved. Jeff then wraps up with two wild stories about bogus damage claims on liftgates—shedding light on the importance of documentation and protecting your business from false accusations. Tune in for real-world lessons, industry talk, and a few laughs along the way!
Traxero's CEO Chris Landis and SVP, Sales Jillian Grassetti come on to discuss their State of the Industry Report Brand and I discussed on a recent show. After that, we get into the Traxero / Autura merger and what it means for the towing industry.
Welcome to the Tow Business Podcast, the towing industry’s longest-running show, where we dive deep into the latest news, insights, and innovations that can help you grow your tow business. Each episode is crafted to provide a wealth of information and promote professionalism in the industry and within your community. Our distinguished hosts, Jeff and Brad, bring together their diverse experiences and viewpoints to foster thoughtful discussions on the challenges and triumphs faced by today's towing professionals. In this podcast, our discussion often traverses various pressing topics, including real-time weather challenges that impact the towing business, such as the intense snowstorms frequently seen in Ohio where the hosts reside. Listeners engage with stories of busy towing operations during inclement weather, and how each storm brings its unique set of demands on the industry. Episodes frequently feature intriguing banter about regional coffee preferences among tow truck drivers, providing a hint of humor that connects listeners on a personal level. Moreover, we continuously strive to highlight the darker side of the towing industry, particularly the scams that can target both operators and customers alike. In each episode, we delve into pressing issues such as potentially predatory towing practices and the ongoing battle against unscrupulous actors. With guests like Dennis McGowan from Honk, we uncover the tactics being used in the field and how towers can protect themselves and their businesses. Discussions are comprehensive, featuring detailed insights into towing scams, regulation loopholes, and tips for avoiding pitfalls that can be detrimental to business operations. Our podcast goes beyond just highlighting challenges; we also emphasize the importance of community and support for towing associations. These organizations play a vital role in promoting ethical practices and establishing standards that protect both towers and consumers. The emphasis on the towing association’s support echoes the podcast's overarching message—be safe, be professional, and engage with regulatory bodies that advocate for our industry's integrity. Listeners can also expect a mix of stories highlighting innovative fixes and laughable experiences from the field, such as odd towing requests and the comical side of grave recovery situations. Each episode is filled with anecdotes that can help operators develop a more nuanced understanding of the various aspects of the business, from customer relations to equipment management. In addition to our enlightening discussions, we regularly shine a light on essential tools that can improve operational efficiency and customer service, such as Traxero’s towing management software. By partnering with industry leaders, we ensure that our listeners are equipped with the knowledge and technological tools needed to thrive in this ever-evolving industry. Ultimately, Tow Business Podcast serves as a comprehensive resource for anyone interested in or currently part of the towing industry. We strive to educate, entertain, and empower our listeners to take charge of their businesses with integrity and professionalism. As we navigate new challenges together, we invite you to join our community of towers dedicated to excellence in service. Subscribe, share our episodes, and let's continue to grow and elevate the towing industry together. 0:01 Intro 4:47 Welcoming Dennis McGowan from Honk 8:45 Understanding Towing Scams and Challenges 15:14 Real-Life Towing Scams and Their Impact 20:45 Exploring the Scope of Towing Regulations 26:49 The Evolution of Scams in Towing 33:21 The Importance of Verification in Towing 41:38 The Role of Technology in Preventing Scams 47:05 Marketing for Towing Companies 47:35 Enhancing Efficiency with Software Solutions 48:31 Navigating Bait and Switch Tactics 58:17 The Cycle of Towing Regulations and Scams 1:02:12 Conclusion and Call to Action
In this episode of the Tow Business Podcast, we examine the challenges and trends in the towing industry as we close out 2024. Key topics include scams targeting towing professionals and insights into the Traxero-Autoro merger. We share personal experiences with scams, highlight the necessity for valid information sources, and analyze economic trends affecting the market. We wrap up by celebrating listener engagement and encourage feedback as we finally announce the winner of the Whiskey Set.
0:24 Introduction to Tow Business Podcast 0:51 Upcoming Shows and Topics 7:29 Marketing and Software Solutions 8:51 The Importance of Accurate Information 17:26 Navigating Insurance Questions 31:40 Observations on Business Closures 43:51 Economic Trends 47:27 Conclusion and Listener Engagement Miller Industries Traxero Harbinger Marketing ERSCA Please consider donating to the National Open Commerce and Safer Highways Coalition @ https://www.nocshc.com/
In this episode of the Tow Business Podcast, we explore the unique challenges faced by the towing industry during the holiday season, sharing personal stories and insights. I discuss my struggles with managing health insurance for our employees amidst rising costs and the significance of providing meaningful benefits. We delve into the legislation affecting the industry, highlighting our advocacy efforts in response to the FTC's junk fee rule and the need for ongoing vigilance. The conversation shifts to uplifting anecdotes from the towing community, emphasizing the positive impact we can have. We also address practical issues such as chargebacks and security measures to protect our businesses. Lastly, I invite listeners to engage in community initiatives and advocacy as we prepare for the new year with more valuable discussions. Chapters 0:24 Introduction to Tow Business Podcast 0:48 Holiday Reflections 4:14 Insurance Woes 7:48 Employee Benefits and Expectations 13:19 Password Management Frustrations 17:12 Apologies and Health Updates 19:36 Positive Towing Stories 23:44 Promoting Positive News 27:27 Handling Workplace Issues 31:44 FTC Junk Fee Rule Update 34:43 Building Industry Relationships 39:23 Legislative Wins and Challenges 43:04 The Complexity of Towing Contracts 48:02 Technology Innovations in Towing 49:47 Accountability in Vehicle Maintenance 52:18 Equipment Management Strategies 57:48 Closing Remarks and Holiday Wishes Miller Industries Traxero Harbinger Marketing
Chapters 0:25 Introduction to Tow Business Podcast 0:50 Opening Dialog 8:01 Remembering Irvin Johns 9:39 Traxero's 2024 State of Towing Report 46:57 Marketing Opportunities for Towing Businesses 1:04:53 Conclusion and Acknowledgments Tow Business Podcast: Your Ultimate Source for Towing Industry Insights In this episode, titled "Show 133," co-hosts Jeff and Brad share their thoughts and experiences related to the towing industry, while diving deep into the recently released 2024 State of Towing Annual Report by Traxero. As the longest-running podcast in the towing industry, the Tow Business Podcast aims to deliver crucial information and news to help listeners grow their businesses while promoting professionalism within the field. The episode opens with a conversation highlighting the cold Ohio winter and the anticipation of the upcoming Christmas party organized by Jeff’s company. They discuss the logistics and challenges of hosting a holiday gathering, all while keeping a light-hearted banter that draws listeners in. Brad shares a fun weekend adventure spent at Wind Rock Off Road Park, showcasing the camaraderie between the hosts and how they balance their professional lives with personal interests. As the episode transitions, they pay homage to Irvin Johns, the owner of Suburban Towing who recently passed away. Jeff recounts his memorable interactions with Irvin and how he contributed to the towing industry through innovative practices and exceptional service. The hosts remind listeners of the importance of respecting those who have positively impacted the community. The conversation then shifts to the core topic of the episode—the Traxero 2024 State of Towing Annual Report. Jeff and Brad provide insights from the report, which was collected from a significant number of towing professionals across the United States and Canada. Listeners are encouraged to download and read the report for a comprehensive understanding of its findings, which include data about company sizes, employee statistics, insurance challenges, and insights into operational efficiencies. One key finding discussed is the overwhelming challenge of increasing insurance costs faced by the majority of towers, with 67% of respondents indicating it as their top concern for 2024. The hosts candidly explore the ramifications of this issue on their businesses and emphasize the necessity for effective safety protocols to manage risk. The podcast further discusses the importance of seizing cash calls and growing commercial accounts, as well as optimizing impound operations. The hosts talk about the overlooked potential of impound yards and the importance of maximizing profit from this segment of the business. Hiring and retaining staff remains a pressing challenge within the industry, with various anecdotes illustrating the difficulties associated with finding reliable employees. Jeff and Brad also touch upon the critical role of marketing amid rising competition and economic challenges. They express concern over the lack of investment in marketing efforts by many towing companies, highlighting how this can hinder growth and customer acquisition. The conversation transitions into practical marketing strategies that can help businesses increase their digital presence and effectively capture cash call opportunities. As the episode wraps up, Jeff and Brad summarize various pivotal aspects of the report, reinforcing the idea that adapting business strategies in response to market data is essential for growth. They encourage listeners to remain informed and proactive in an ever-evolving industry landscape, voicing gratitude toward Traxero for producing such significant research and insights. Join Jeff and Brad on this engaging episode of the Tow Business Podcast for a detailed exploration of current challenges and opportunities in the towing industry, as well as valuable advice on enhancing business practices. Be sure to listen, subscribe, and share your thoughts with the hosts for future show ideas!
Miller industries
Traxero
Harbinger Marketing
In this episode of the Tow Business Podcast, I team up with co-host Brad to explore the challenges in the towing industry, focusing on leadership and professional growth. We discuss the importance of mentorship for aspiring leaders, the lack of initiative among some employees, and the need to foster accountability within our teams. We also cover effective communication between management and operators, the complexities of safety bonus programs, and the risks of 1099 employment. I encourage listeners to strive for excellence and embrace their leadership responsibilities, aiming to cultivate a new generation of leaders in the towing industry.
Show Partners:
Miller Industries
Traxero
Harbinger Marketing
Unfortunately, there are many topics we feel need to be revisited time and time again. These are a few of those topics.
Chapters 0:24 Welcome to Tow Business Podcast 0:51 Season 18 Begins 8:24 Mountain Biking in Bentonville 8:41 Innovations in Towing Equipment 15:24 The Challenges of Starting a Towing Business 32:40 Tackling Towing Scams 34:14 The Importance of Marketing 34:23 Investing in Employee Training 50:05 Rigging Inspections and Safety 59:50 Reflections on Podcasting and Collaboration
I stumbled across a few towing news websites I hadn't seen before. Without surprise, the majority of stories were negative but we found one good story about a tower in Georgia. We discuss some of the tops stories we found on these Geocities era websites.
Miller Industries
Traxero
Harbinger Marketing
HAAS Alert Safety Cloud
ERSCA
We talk about the greatest scandal to ever rock the towing industry and several other hot, current tow topics.
Tesla Truck Crash and fire
A 5 state SDMO blitz nabs 1130 violators
Massachusetts truck regulation madness
Mandatory, non-existent tow training in Ottawa
Thank our Show Sponsors:
Miller Industries
Traxero
HAAS Alert Safety Cloud
Harbinger Marketing
The title says it all. We as an industry have been labeled predators. If you start peeling the layers of that onion off how can we be predators? Why are police departments calling predators to the scene of a wreck? They aren't, they are calling professionals to provide necessary services.
Thankfully The National open Commerce and Safer Highways Coalition is a group that's finally fighting back for us and they need your help. Visit https://www.nocshc.com/ to get the truth. If someone tries to bad mouth or start a rumor about that hard working group call out the person telling it. Ask them what they have done to help our industry.
Miller Industries
Traxero
HAAS Alert
Harbinger Marketing
ERSCA
David Harbin with Harbinger Marketing joins us to discuss creating and maintaining a solid, effective marketing program for your towing company regardless of size. It's no longer a matter of giving your company a name that starts with A so you are first in the phonebook. Our customers come from different places now and digital marketing is how you reach them.
Traxero
Miller Industries
Harbinger Marketing
HAAS Alert Safety Cloud
ERSCA
There may be a new twist to your competition trying to get you to run a fake call at your expense. Are you thinking of adding an outside salesperson? How do you pay them and when is a new customer actually a new customer? We also have a few more problems invoices to talk about. Keep them coming to jeff@southsidewreckers.com
There's a new scam popping up among the bad players in our industry. We explain how it happens and why these dirty towers must be stopped. We also discuss the new tactics some Canadian towers are using to greatly increase their odds of being paid for recovery work as heard on episode 139 of The Towing Life Podcast. Finally, we discuss those special employees who think they are too good to be terminated and why do co-workers only come to complain about them after they are gone.
millerind.com
harbingermarketing.com
traxero.com
hassalert.com
ersca.com
Our industry is under attack by a well-funded, well-organized group using the FTC and FMCSA to accomplish their goals. Unfortunately, it seems that most U.S. towers are still unaware. The National Open Commerce and Safer Highways Coalition needs your support! Please visit www.nocshc.com for accurate, up-to-date information. Please consider a one-time or recurring donation so that they can represent our proud industry in Washington D.C. The coalition is already starting to tackle the issue of low policy limits and non-payment of recoveries. They are fighting for you, will you help spread the word and donate? Imagine if every tow operator in America donated only $5.00.
millerind.com
harbingermarketing.com
traxero.com
haasalert.com
ersca.org
Brad goes to the Florida show and Buc-ees has everything! Also, the over-the-phone Tow Scam strikes again.
We discuss some current topics going on in Towing News. If you own a Freightliner M2 make sure you listen until the end.
Traxero.com
Millerind.com
ERSCA.org
Haasalert.com
https://harbingermarketing.com/
Traxero's products help glue the business side of our industry together by offering several pieces of software, services, and hardware that integrate in a way we've never before seen. Dispatching software, payment systems, GPS, dashcams, auctions, and more. Whether you're using a pen and paper wondering if it's time to go digital or a 20-year veteran of digital dispatching wondering if there is a better way, give them a call.
This episode discusses many of the integrated solutions they offer and how to receive additional information about them. We also talk a bit about how their podcast Traxero-On-The Go comes together.
Our guests on this episode are:
Jillian Grassetti - Senior VP, Sales & Marketing
Laura Dolan - Senior Content Director
Shelli Hawkins - Director of Market Engagement
traxero.com
Traxero On-The-Go Podcast
Show Partners:
Miller Industries
TRAXERO
HAAS Alert Safety Cloud
Emergency Road Service Coalition of America ERSCA
Recently the FTC and FMCSA announced new rules that would adversely affect the Towing Industry and those who supply and support the industry. Luckily, a large group of towers from around the nation worked tirelessly to create a new Coalition not only to fight against these new proposed rules but to combat the negative stereotypes and misunderstanding of the costs and challenges we face while trying to keep America's roads and commerce flowing.
NOCSHC isn't simply talking about doing something about it, they are doing something about it. They already have D.C. lobbyists and two D.C. law firms who specialize in the FTC Rulemaking process on the ground and digging in.
The coalition is here to fight for every tower in the United States but they need your help. Please check out NOCSHC.com and their Facebook page National Open Commerce and Safer Highways Coalition to learn how you can help and donate.
Thanks to our Show Partners
Miller Industries
Traxero
HAAS Alert Safety Cloud
Emergency Road Service Coalition of America ERSCA
There is a war being waged against the towing industry by insurance companies and trucking companies simply trying to improve their bottom line.
We all know there are bad actors within the towing industry but they are few and far between. We are all currently being accused of being that small group and people are manipulating the data in an attempt to crush our industry so they can increase their profits. This episode is a must-listen for every tower in the United States.
We told you this was coming and now it's here. This is going to be a difficult, very expensive battle that's going to require our entire industry to stand together.
Miller Industries
Traxero
HAAS Alert Safety Cloud
ERSCA.org
A listener sent us a great email asking us follow-up questions about previous shows. We chose several of his questions to respond to.
Miller Industries
Traxero
HAAS Alert Safety Cloud
ERSCA
A major auto club has come out in support of Congestion Charges. We also discuss the Not So Crazy TRIP Invoice that is in the news and try to provide some insight to the costs of participating in the TRIP Program.
Are you tired of your boss not buying the latest greatest tow gadgets? Maybe it's time to realize the benefits of investing in yourself and paying your own way on the path to success.
Applying for a job? Be careful how you do it. Put some thought into your words and tone while applying digitally.
There's trouble brewing for towers in Massachusetts if they charge admin fees as a percentage.
Miller Industries
Traxero
HAAS Alert Safety Cloud
ERSCA
Our show from August 30, 2020, on workplace behavior pops up.
More PPI news from Memphis, Tn.
ATRI's Predatory Towing Report.
SSTA supports legislation to allow additional fees on EVs.
There's a new towing scam in town.
Miller Industries
Traxero
ERSCA - Emergency Road Service Coalition of America
HASS Alert Safety Cloud
There's a lot of news about tow companies being gobbled up by some large players. What's going on, why now?
We also revisit two recent topics and want to know if your company has seen a slowdown in heavy call volume in the past six months.
Miller industries
Traxero
HAAS Alert Safety Cloud
ERSCA
What in the world is going on at that truck stop in Memphis? We also discuss that big, green toolbox that ended up on its back and the one simple thing the owner of it could've done to prevent it and a few other topics.
We discuss several tow industry topics we've recently heard about or found on the Tow Business and other towing pages.
Miller Industries
ERSCA
Traxero
HAAS Alert Safety Cloud
We all know that the tow industry is almost 100% drama free... not this episode. We've just come back from the Tennessee Tow Show and this is the first show of season 15.
Miller Industries
Traxero
ERSCA
HAAS Safety Cloud
Tow Business Podcast discusses various topics facing the Towing Industry today. We strive to put out the best business-friendly information to towers everywhere that they can consume when they want to.
We discuss various topics. Recent legislation, Employee Retention Credits, Online marketing mistakes.
Please support our Show Partners:
Miller Industries
Traxero
HAAS Safewty Cloud
Emergency Road Service Coalition of America ERSCA
We discuss tactics the insurance companies seem to be using to pay us less, while they are also convincing our legislators that towers are the problem. Artificial Intelligence is entering the towing industry quickly and we explain how.
Tow Business Podcast discusses current topics occurring in our industry and presents ideas to help your towing business be a profitable, rewarding, success.
Tom Parbs with HAAS Alert and Lee Roberts come on the show to discuss the importance of more industry support of the Survivor Fund and different ways you can support it.
We discuss ERSCA's current legislative efforts and fundraising program. The show then finishes with a few more questions from our Tow Business group on Facebook.
We discuss some great questions that have been asked on our Tow Business FaceBook Group recently. This is part one of a two-part series
Nobody likes to hear about new towing regulations but can they be developed in a way that helps the entire industry? Sam Johnson with Captial City Towing comes back to discuss this from the overregulated state of California.
What will it take to bring much overdue, positive change to our industry? We could learn a lot from watching the plumbing and HVAC industries. Do we need a major disruption?
We're back with another Success Story. Conor Gleason with Priority Towing in Arizona joins us to discuss how he went from a startup on day one to the successful fleet owner he is today.
Another epic Tow Summit is in the books. This was the first summit to take place on the left side of the country in San Diego and it seemed to attract many new faces. We run through the sessions and the overall experience and value you get while attending the annual Tow Summit.
We had different plans for show #100 but unfortunately, another driver failed to slow down and move over which resulted in the loss of another tower's life. The tower was a long-time friend and fellow operator in the town where one of the hosts lives.
The show's first half discusses this awful tragedy that should not have happened for so many reasons.
The second half of the show covers Brad & Jeff's entry into towing, the origins of the show, and a behind-the-scenes look at some of the things required to produce the show.
As insurance companies tactics to avoid paying claims evolve, the recovery company's tactics must also evolve if we want to be able to survive in business. Our guest lays out some best practices to help us do just that. Jamie Rhines with Tucker Albin & Associates returns for a show packed with great advice.
This episode continues our discussion about startup companies. We discuss some of the challenges facing a new tower and some of the issues they need to consider when they decide it's time to add more trucks and drivers.
We welcome our new show partners. Emergency Road Service Coalition of America (ERSCA), and HAAS Safety Cloud come on board with Miller Industries, Traxero Go, and Auction Simplified. They all help to keep the show going so let them know you appreciate their involvement.
New clients can save up to 30% when adding Safety Cloud services to their fleet when they use code "TowBusiness30"
millerind.com
traxero.com
ersca.org
haasalert.com
JC Bautista with Sierra Pacific is back to discuss best practices for shopping for your first insurance policy when you start your business. This is one of the most popular questions and problems we see mentioned on the towing pages on social media. Of course, these tips could very well save you money at your next renewal too.
We start the first show of the new season by talking about a very interesting paper that was sent to us regarding a study done by one of the "Volume Aggregators". Then we move on to why Jeff's company decided to withdraw from Atlanta's TRIP Program after 15 years.
About six years ago Brian Wagaman left a tough part of his life behind to pursue a career in towing. Now he's here to tell the story of how he has now become towing's biggest social media star with hundreds of thousands of followers.
We discuss several subjects including who and how are your PD rates set, supply chain problems continue, and do you have a support truck in your fleet.
The end of the year and the holidays means there are several things towers are thinking, doing, or should be doing to finish up and head into the new year.
Flagmansafety.com was created to raise awareness and provide education to increase workplace safety for those who work along America's highways. Please visit flagmansafety.com, support the cause, and find out what you can do to help.
Shane Coleman explains what will be covered in the upcoming Rigging and Winching class in Atlanta in October. Then Brad and Jeff address a listener's question about training agreements
Shelli Hawkins plays host and we're the guests
Tow Business Podcast is your source for towing business and operations information since 2019.
Eaton and Cummins teamed up to develop an all-new, automated transmission that will change the way you look at automatic transmissions in class 8, heavy-duty trucks. Ken Rocker joins us to discuss what went into the process of starting with just an idea and turning that idea into a game changer for the towing industry.
Intercompany communication, upcoming tow shows, and why you probably need to find a hobby are a few of the things we talk about on this episode.
Progressive Insurance decided to not renew any of their existing tow company policies earlier this year. JC Bautista returns six months later to describe the fallout. This isn't just a California problem, it's a tow industry problem. This could happen anywhere and you need to be prepared.
ERSCA has grown to have a strong national presence in a very short time. Please visit ersca.org and subscribe to our youtube channel
We ask and answer a few industry questions. What do you do if a Youtuber approaches you? Do you allow your operators to wear shorts? These are just two of the subjects we hit in this episode
Trucksafe Consulting at trucksafe.com help towing and transport companies stay safe and compliant in the vast, sometimes confusing world of transportation regulations. Check out their videos
Lee Roberts moved from England, bought a heavy wrecker, and is now one of our industry's current-day success stories. Hear the story from Lee himself
Maryland HB 487 just passed. Is life for Maryland towers about to get tough? Who doesn't like working long hours cleaning up someone else's cargo only to be told you must give it back whether someone pays you or not? Head over to ERSCA.org and check out their legislative alert.
Would you rather work 50 years at a great company you love working for before you retire or would you rather work only ten years at a tow company you can't stand? These are some of the questions we answer on show 80.
This is a Tax Season replay. Lacey Harner CPA is now Pathway CPA Group.
We speak with Lacey Harner of Pathway CPA Group about the proper structure and accounting basics every tow company owner needs to know.
Social media can be good or bad. Lately, some of the suggestions on how to cope with high fuel prices are bad. Jeff and Brad go through some of these terrible suggestions and then offer a few good ones.
Jeremy Ervin with MHC Kenworth joins us to discuss the causes of the chassis shortage and what's being done to help. Towards the end of the show, we talk about chassis specs and how to avoid some common mistakes
There's a bit of a traffic jam in Ottowa thanks to their truckers who have simply had enough of their federal government's overreaching regulations. The push for federal regulation here in the U.S. in the heavy recovery industry seems to be getting louder. What's next?
We know the towing insurance market has been pretty volatile and unpredictable over the past few years but things just got a lot worse for towers in California. JC at Sierra Pacific discusses the major changes involving Progressive as well as a lot of great info to help you be more knowledgeable as you approach your next policy renewal.
For the final show of 2021, we talk about a stubborn excavator, a car underwater that keeps playing hide and go seek, as well as more listener suggested topics.
Jeff & Brad talk about some things going on in each of their areas and then respond to some topics suggested by listeners.
We discuss how both of us handle holiday scheduling for the staff and move on to talk about different lot policies to help keep vehicles more secure and simple policies we feel may reduce the liability of non-employed, non-insured people being on our yards
It's no secret that both hosts are huge fans of the annual Tow Summit and the 2021 Tow Summit at Captiva Island Resort was no exception. The info you receive from the speakers as well as the side conversations that take place with like-minded towers can't be matched by any other event. This year's summit focused on the new world we are all having to navigate. Trucks shortages, parts shortages, employee shortages, you name it, it was discussed. Mike Matousek from OOIDA even returned (kind of) to talk about his efforts to eliminate what he claims are excessive towing and recovery fees.
Louie Greek with Truckers Against joins us to discuss truckersagainsttrafficking.org, what they do, and how towers can help combat the very real, very serious problem of human trafficking as it relates to the transportation industry.
We discuss the Tennessee and Midwest Tow Shows. We also talk about the increasingly likely chance that your company will become the victim of an unjust social media attack.
Please support or media partners Miller Industries, Tracker Management, ShopHawk, and Auto Data Direct.
Sierra Pacific is back to talk tow insurance. JC joins us again and points out the difference in coverage you might not know exists and why you possibly are not covered for certain loads you haul.
If you haven't heard about our industry's near miss with a very damaging piece of legislation you might be living under a rock. If you need info please check out our social media from a couple of weeks ago. The Tow Summit is back!
This episode is an open discussion about several tow industry topics. Insurance caps, collections, ride-along policies, and how we deal with damage complaints are a few of the things we talk about.
We discuss invoice auditing with Dan and Jamie from Morgan, Cohen, and Bach who have experience on both sides of the fence. Check out their unique perspective on what's going on with the recovery billing end of our industry.
JC with Sierra Pacific comes on the show to continue the discussion about insurance and your upcoming renewal.
We discuss invoice auditing with Dan and Jamie from Morgan, Cohen, and Bach who have experience on both sides of the fence. Check out their unique perspective on what's going on with the recovery billing end of our industry.
Jeff and Brad blindside each other with a few tow industry questions and try to answer them with no preparation. What do you think the next big towing-related innovation will be?
Jeff and Brad discuss their experiences while purchasing a tow company and offer some advice according to what they've seen. The question of how to value or sell a tow company is asked frequently on social media and most of the answers you see are not good. A great place to start is to talk to your attorney and accountant so they can offer suggestions that benefit and protect you.
ERSCA, The Emergency Road Service Coalition of America is leading the way in promoting training and safety in the towing industry using technology and modern techniques. When the pandemic hit they were able to turn on a dime and produce a well-thought-out and engaging online training system for both light and heavy-duty towers. This is Shane Coleman and Steve Sgarlato's second appearance on the show. Please support our show partners Miller Industries, Tracker Management, Auto Data Direct, and ShopHawk.
Ryan with ShopHawk joins us to discuss best practices for online review management and online marketing for towing services. Check out https://usehawksnest.com or visit https://podcast.wegrowshops.com and receive a complimentary website audit from ShopHawk.
We speak with JC Bautista the owner of Sierra Pacific Insurance. He offers up some great information regarding shopping for a towing insurance policy.
Lynn Hurst with Hurst Towing in Birmingham, Alabama has and he has quite a story to tell. He walks us through his story from just before the storms hit all the way through to the present day almost three months later. His office and most of his fleet took a direct hit. Hear how he jumped right back into action with the help of friends, family, and the towing community all the way to some interesting stories about insurance coverage and legal liabilities.
Have you noticed that owner responses to online reviews are changing? Are more people standing up to inaccurate reviews? We also talk about the upcoming Florida Tow Show.
This show is an open talk about our industry between Jeff & Brad. Thanks to Tracker Management, Miller Industries, Auto Data Direct, and Shop Hawk for supporting the show.
HAAS Alert is a service that notifies motorists of towers working along the roadway and gives them advance warning to slow down and move over. Tom Parbs with HAAS Alert explains the service, how it works, and what you need in order to add your fleet to the safety cloud.
Servicase is a new service about to launch that helps pair quality customers and service providers together. It provides a way for the customer to better manage their calls, cases, and preferred providers in any area. Please check out our partners, Tracker Management, Miller Industries, Auto Data Direct, and ShopHawk
IBIS Reports take an in-depth look at the status of an industry. Revenue, growth, profit, it shows you exactly where we are at. Check out our show sponsors, Tracker Management, Miller Industries, Auto Data Direct, Shophawk, Sierra Pacific Insurance, and Servicase.
If you are impounding vehicles for either a police department or private property owner you most likely have to process those vehicles as being abandoned. Michelle with ADD123.com, a show partner, explains how Auto Data Direct can make this process much easier.
We discuss what makes a great Rotator Operator with Sean Van Lingen with VanLingen Towing, Torrence, California, Mike Fraser with Miller Industries in Chattanooga, and Jeff Jolley with Revalation Towing in Boiling Springs, South Carolina.
Our guests on this episode are from ERSCA - Emergency Road Side Coalition of America. Learn what their mission is and how you can get involved with their legislative efforts and training programs.
This is the second half of answering questions sent to us and pulled from Social Media.
Some listeners sent in questions and we pulled a few from Social Media and we offer our thoughts, opinions, and answers.
How do CAB Reports, your SAFER score, and other data affect your company's insurance rates
Most of the problems in this industry need to be discussed in order to fix them. That's what we do in this episode. We each took a few of our top subjects, complain about them, offer ideas on how to fix them, but most importantly want others to discuss these problems and offer their solutions too.
We discuss workplace behaviors, stress, trauma, and what we can do about them. We also have a discussion about whether or not being a First Responder is good or bad.
What does the International Towing & Recovery Museum in Chattanooga, Tennessee really do for our industry? We spend a little over an hour speaking with those who know. It's not just about history. The museum is instrumental in the success of Survivor Fund, The Wall of the Fallen, and The Hall of Fame. Find out how you can help contribute to all of these great causes.
We speak with Lacey Harner of Lacey Harnar CPA about the proper structure and accounting basics every tow company owner needs to know.
Jeff & Brad got interviewed. Matt Ruth from Tracker Management, Clarissa Powell from Tow Times, and Sam Johnson, The Blue Collar Guy ambushed Jeff & Brad with some really great questions during a 2.5-hour interview.
So, everything would be great if you could just figure out how to get on your local police rotation. This episode might open your eyes to the fact that rotations are difficult and perhaps it just isn't a good fit for you.
We visited the Miller plant to discuss what went on behind the scenes at the towing industry's first private unveiling of new equipment. The M100 100 ton rotator is impressive and so was the show that introduced it to the world.
It seems like the companies that are well diversified seem to handle downturns in the economy better. We offer some ideas on how to increase revenue with the equipment you may already have.
As a business owner, you always have that what if in the back of your head. Accidents, Tornadoes, Hurricanes. We've all thought about what we'd do in case of a disaster but who saw COVID 19 coming? Were you prepared? Probably not. We can we all do to be better prepared next time something comes out of left field?
Agero reached out and offered to have their Lead Counsel come on the show and help to explain the current SBA Programs and their requirements so towers could have a better understanding of them. The first half of the show is explaining the Paycheck Protection Program then we finish with an in-depth rundown of the Economic Injury Disaster Loan. If you own a small business and are not clear on the SBA relief programs or what it takes to apply and qualify you must listen to this show. We'll continue to provide the best COVID advice and info we possibly can until we all make it through this.
Dr. Bethany Dixon, known as The Driver's Doctor from https://drivershealthclinic.com/ joins us to discuss the importance of maintaining a healthy lifestyle while on the road. Learn about some of the small changes we can make to get big results.
The towing industry is tough. Each one of us can do at least one thing each day to make it easier. Challenge yourself and those around you to make the day the best it can be and increase your pay at the same time.
Wichert Insurance joins us again to discuss driver selection and other tips to help control our insurance rates. You can reach them at Wichert.com or 740-654-0532
There are certain tools and equipment that every tower and tow truck should have. We go over some old must-haves and some new must-gets. We also discuss who should pay for them and why.
Rochelle Thielen with HONK joins us to discuss the current state of towing apps as well as other technology we all depend on these days in the towing industry. Sorry, no rates are discussed but considering how quickly this space is changing all towers should listen to this whether you're a driver or decision-maker.
With all of the negative issues we are bombarded with daily it's nice to sometimes talk about the positive issues too. We spend over an hour talking about just that. Facebook, technology, motor clubs, it's all in there.
Sam Johnson came from an automotive family. Things were going great, his business was booming, then he received the death blow. Listen to how Capital City Towing not only survived but has succeeded in a big way.
Towing insurance rates have increased drastically over the past few years even putting some companies out of business. Today more than ever it is important to have the best agent, the best coverage, and the best partners when it comes to insuring your business. If they don't know towing, find someone who does. Wichert Insurance knows towing.
We all have a responsibility to conduct ourselves in the safest manner possible. As owners, we have a responsibility to provide our employees with safe equipment and provide policies that are both understood and practiced.
The Massachusetts State Patrol has proposed some scary new regulations that could devastate the towers in that state. We also talk a bit about tow invoice auditors, who they are, whey they exist.
We decided to put together a show with clips from season one.
Motor Clubs, Hiring and Retaining Employees, Towing Technology, Online Reputations, Equipment Purchasing, Insurance.
We did this a little different this time. We recorded later at night at our homes for a more relaxed show and had a lot of fun with it. Several listeners provided great questions and Brad and I responded with our thoughts and opinions.
Some of our friends from Miller Industries join us for a great discussion recorded at the Miller Plant in Ooltewah, Tn. These Miller Specific Warranties are just one more reason that Miller is the world leader in towing equipment
A tow operator's job involves so much more than just driving and running the controls. There is a lot of technology used today from routing and dispatching, to sending invoices and taking electronic payments. Unfortunately, not all of them approach the latter with the same skill and attention to detail as when they are running your equipment. Why not? What can we as owners and managers do about it?
We talk about all of the specialized equipment it now takes to stay on top in the towing business. The crew from Axe Trailers joins us on-site to discuss the importance of trailers in your towing operation and what makes them different from the rest of dealers out there.
Can an industry-wide certification program help us improve our image, income, and wages? Let's talk to Justin Cruze with WreckMaster and find out.
Join the Tow Business Podcast at the 2019 Tow Summit in Washington D.C. Tom Tedford and Bill Giorgis join the discussion about recovery fees and upcoming legislation. OOIDA has become Enemy #1 to some in the towing industry but according to Mike, they've been blamed for some things they've had no hand in.
Last week we got the name wrong of the Maine Towing Company who just won a big court case against an insurance company, Congratulations Statewide. Are you attending this year's Tow Summit? Finally, we talk about employees and how they get paid.
eff, Brad, and Sean Loscalso from Superior Towing in South Florida talk about some of the ups and downs of Quick Clearance Programs. Like it or not, one of these programs is coming to a city near you soon. We also have a quick interview with someone being referred to as a towing hero.
We interviewed Bill Girogis from Saginaw, Michigan at the 2019 Florida Tow Show. We discuss everything from OSHA regs to his state association and the benefits of becoming a member of The Michigan Towing Association.
Ron Meyers, owner of Pinetree Towing in Ohio joins us to talk about the benefits of joining your state tow association. If you are a serious tower it's getting hard to survive without some help. Joining a state association is a great way to find that help. Legislative alerts, PPI rate increases, participating in your association is a great place to find some good information before it's too late and you lose money. This was recorded at The Florida Tow Show in 2019
This is from a discussion we had while at the Florida Tow Show in 2019. We discuss the benefits of joining your state and national associations as well as some motor club specific items. Steve is the head of the Motor Club Committee with TRAA. Steve can be reached at mccc@traaonline.com
Have you ever wondered how much work goes into a tow show? Clarissa from Tow Times is one of the people who can tell you. Listen to the live interview with her from this year's Florida Tow Show interview that was recorded live in the pavilion.
There is one day a year that each tow company owner dreads and that is the day they renew their insurance policy. We discuss how it's gotten to this ugly place and what we can all do to help control both personal and industry-wide costs.
We start the show with a discussion about the Florida Tow Show and its new venue.
Do you have a web presence? Is it a positive web presence? Are you using a system to gather reviews? Do you respond to your reviews? If you answered no to any of the above you've got a lot to learn. Luckily Tow Business Podcast has you covered. Thanks to Miller Industries we have some great giveaways for whoever sends us the craziest, most interesting, or funniest tow company review. Send your entries to info@towbusinesspodcast.com
Dillon Swaim from Blackburn Truck Equipment in Lilburn, Ga and Mike Haney from Ascentium Capital join us to provide some great information regarding equipment choices and financing. Both will be at the Florida Show this week so please stop by to see them and mention you heard them on the show. #SDMO
We spend forty-five minutes talking about technology and how it has helped transform our industry by helping us grasp the large amounts of data required to manage efficiently. JD from Tracker Management explains the origins of the technology as well as where he sees it heading in the future. Are you still using pen and paper? You may change your mind after listening to this episode.
We ended up cutting so much content out of our Recruiting and Retaining episode that Part 2 pretty much made itself. There is a lot of good info for employees hidden between the lines. Do you want to move up in your company listen to what the owners are looking for.
We've all heard about the driver shortage in the Transportation Industry but it gets even worse when those drivers need a very specialized toolbox full of skills like a Tow Operator. We discuss the national job boards like Indeed and Tow Recruiter as well as what we ourselves have found to work well. Are you looking to replace employees who have left or are you looking because of growth? You better know the difference. When was the last time you weren't looking for that next A player?
Please listen and share this bonus episode about slow down move over on your social media pages and with family and friends. The key to the law's success is education. People don't know how to save lives unless we teach them. Please like and share. Five-star reviews on whatever you listen to podcasts on would also help.
towbusinesspodcast.com info@towbusinesspodcast A special episode about roadside safety
Talking about Motor Clubs and an Interview With Rex Dunn from Rex A. Dunn Consulting and Towzing. Rates, free miles, GOAs and billing. Everyone complains about the clubs but are they really as bad as some say? AAA, Agero, NSD, and now Honk, Urgently, and Towzing are here to mix things up for the standard club models. See what former Motor Club executive Rex Dunn has to say.
Tow Business Podcast is centered around the towing & recovery industry. It features news, industry insiders and upcoming events. This episode is the show debut and gives the rundown of what the show will be about, who it involves and what it hopes to accomplish for our industry. The hosts, Jeff & Brad come from two very different paths into towing and both bring their unique perspective to what current industry issues are and where they are going. This season is brought to you by Tracker & trackermanagement.com, Tracker, where towing meets technology.
This is the introduction to season one of Tow Business Podcast. We're going to be discussing tow shows, towing shows, slow down move over and how to run your towing business better. No matter if you run a Century 1075, an NRC Slider, or an integrated Jerr-Dan, this show is for you.
The New Tow Business Podcast debut's February Third. You're in the towing business but do you know your business?
The Tow Business Podcast debuts on February 3, 2019. Please join us each episode and let us help you improve your towing business.