Resolve Systems: Recent Episodes
None
The third and final part in this podcast series of how to align internal stakeholders – what we like to call winning hearts and minds – to make sure you’re not “automating-away” jobs.
This 8-minute podcast will discuss:
- Empowering your team to remove the fear of automation
- Driving behavior through Management by Objectives (MBOs)
- Allowing your internal champion, sponsor, and visionaries time to focus on successful project management
Winning the internal battle – making the case, proving ROI, and developing effective governance – will make an IT process automation project successful.
Lee Bonham has successfully rolled out automation across an enterprise. An IT process automation expert, he implemented Resolve for a global $5B company and started small with just 4 use cases in 4 weeks.
In this brief 7-minute podcast, Bonham is joined by Steve Bulman of Resolve Systems i outlining how to select an automation vendor to reduce tickets by 50%.
Lee’s advice includes: 1. Know your automation scope and start with a few use cases 2. Push the technology with the most business critical use cases to achieve ROI within 6 months 3. When rolling out an enterprise-wide automation initiative, start shallow but make sure the technology can go deep 4. Make sure the automation software has plug and play functionality for ease of use
Listen to Lee’s critical advice to see how he successfully deployed automation to reduce MTTR by 80%.
When faced with the three primary drivers of business outcome goals – stability, agility, and cost – how do you ensure the C-suite understands the critical role accelerating incident resolution through automation plays?
Lee Bonham, Resolve customer and automation evangelist, talks with Resolve Systems’ Steve Bulman about how to reduce noise and resolve real issues to achieve business outcome goals.
- How can you manage cost efficiencies while continuing to grow?
- How do you reduce risk when tribal knowledge leaves your company?
- How can you make changes effectively, quickly, and correctly to comply with regulations like GDPR?
Listen to the first podcast in the series to hear how to align an incident resolution automation initiative with corporate initiatives to achieve optimized IT process automation across the enterprise.