Preparing for the Unexpected: Recent Episodes
Alex Fullick, MBCI, CBCP, CBRA, v3ITIL
Preparing for the Unexpected is about how people, organizations and communities plan, prepare, test, communicate and respond to sudden unplanned events such as natural and manmade disasters and crises. The show is for everyone who wants an understanding of how plans are created for individuals, organizations and communities and for anyone who wants to know what they can do in their own lives to help protect themselves from unexpected events. There is a myth that disasters happen to others but in reality, they happen to everyone. It's just a matter of when and how well-prepared you are. The greater the level of awareness, communication and knowledge, the quicker one bounces back from adversity. The overall aim of Preparing for the Unexpected is to reduce the suffering, effects and impacts caused as a result of disasters and unexpected life events by increasing knowledge and awareness of Business Contingency and Disaster Planning and related activities.
Join me as I talk with recognized Business Continuity & Resilience industry thought leader, Shane Mathew. We talk about the nuances of decision-making during a crisis, but also how we prepare our Crisis Team members and decision-makers before a crisis occurs. 1. The importance of good decision-making, 2. How the Chernobyl disaster triggered the conversation of decision-making, 3. Fear and decisions, 4. The 'Netflix Dilemma' (you gotta hear this), 5. Phases of Decision Making, 6. Social Media impacts to decision-making, 7. Knowing stakeholders, 8. Know your values, 9. How stress impacts decisions, 10. How to make better decisions, 11. The 'Point Guard', 12. Frameworks, 13. Decision-making tools, 14. Practice!...and much more. Shane takes a step back from not just talking about decision-making during a crisis, but how we can prepare ourselves to make decisions before a crisis ever occurs. That's something that doesn't get talked about enough. Share shares some great insights you don't want to miss. Enjoy!
Join me, as I talk with long-time insurance control expert, Chris Snider. Insurance in the Resilience/BCM industry has been a topic I've wanted to cover for a long time and Chris does a great job of explaining how insurance really works, using understandable and relatable language. All corporate leaders, business continuity and resilience professionals need to understand how insurance policies and providers work with you, rather than assuming how they work or believing that by having a policy in place you're protected. During our chat, Chris touches on: 1. Myths of insurance, 2. Working through risk assessments, 3. Insurance Policies, 4. Asking 'What if..., 5. Insurance providers and risks, 6. Incorporating emergency risks, 7. Including insurance as a member of your BCM steering committee (and the benefits of doing that), 8. What organizations can do to keep premiums low, 9. Proactive vs reactive, 10. Bill S211 and the impact upon insurers and organizations, 11. Bill S211 and its relation to supply chain management...and more. A very insightful discussion where Chris clarifies how insurance providers can actually help you BCM and resilience programs. Don't miss what Chris has to say. Enjoy!
Join me as I talk with Business Continuity specialist Gayle Anders and Technical Continuity specialist TJ Mead - both of Netflix. As 'departments-of-one' they've been able to transform their organization's thinking on Business Continuity and Technical Continuity and share many lessons on how they did it, and how they're keeping things moving forward. During our chat we touch on: 1. Terminology (a small change makes a big difference), 2. Challenges, 3. Cultural components, 4. Plan Ownership5. Changing perspectives and making it personal, 6. Building relationships, 7. Successful programs (this might not be what you're used to), 8. Becoming a 'knowledge hub', 9. Sharing mistakes and lessons learned, 10. Understanding and keeping leadership support, 11. Staying current...and more! Gayle and TJ share some great insights on how they've been able to raise the bar with their programs and provide some valuable advice for industry professionals wanting to raise the bar in their own organizations. Don't miss what Gayle and TJ have to share. Enjoy!
Join me as I talk with respected globally recognized operational risk, business continuity, and risk expert, and chair of the BCI's Women in Resilience Interest Group, Ratna Pawan. During our discussion we touch on two topics: Operational Resilience and Women in Resilience. 1. Operational Resilience (OpR) a. Defining operational resilience, b. OpR is BCM done well (neither of us like this comment), c. Risk awareness, d. OpR ownership, e. Understanding the inter-relationships, f. BCM as an OpR professional, g. Why other areas need to pay attention to OpR...and more!2. Women in Resilience (WiR) a. What WiR? b. WiR initiatives, c. The challenges being faced, d. Allies and equality, e. Contacting and being part of the WiR interest group...and more! Ratna share some great insights into Operational Resilience and talks candidly about the BCI's Women in Resilience group - the successes and the challenges. Don't miss what Ratna has to share. Enjoy!
Join me, Thursday, October 31/24 on the VoiceAmerica Business Channel, as I discuss Cyber Response Issues with Regina Phelps. During our back-and-forth chat we touch on subjects such as: 1. Assumptions, 2. Bringing everyone together (and we do mean everyone!), 3. Identifying the top issues in Cyber, 4. Checklists, 5. Uncomfortable conversations, 6. Determining a leaders, 7. Leadership, Decisiveness, and respected (you must listen to know what these refer to), 8. Consistency, 9. Workshops (aka testing/exercising), 10. Insurance (it’s more than you think), 11. 3rd Party Vendors…and much more! Regina shares a wealth of knowledge once again and you don’t want to miss out on the insights, as you never know when your organization will be faced with a cyber event. Enjoy!
It's part 2 of my talk with resilience specialist, Jason Hoss, as we continue out discussion on personal resilience and how it helps establish strong organizational and operational resilience within our businesses. We use our own stories of resilience to help understand how the personal side of resilience will help build and influence Organizational and Operational Resilience.You don't want to miss these stories - both personal and professional. Perhaps they'll help you on your organization's path of resilience. Enjoy!
To help establish strong organizational and operational information within our businesses, one first must start with personal resilience; the foundation upon which you can build and influence Organizational and Operational Resilience.I speak with resilience specialist and friend, Jason Hoss, as we share our own stories - the good, the bad, and the ugly - about our own journeys of resilience. You don't want to miss these stories - both personal and professional. Perhaps they'll help you on your organization's path of resilience. Enjoy!
Join me as I talk with globally recognized Crisis, Conflict, and Emergency Management (CCEM) expert, Kyle King, as we talk about a couple of important subjects. In segment 1 we talk about The Role of Business Continuity in International Security. 1. BCM and economic stability. 2. Geopolitical risks, 3. International security and BCM, 4. Public and Private partnerships, 5. Operational continuity, 6. The inward / outward view of Business Continuity, 7. Regulations...and much more! For the second segment we talk about Emergency Management or Crisis Management: Is it Time to Evolve? 1. More complexity in crisis, 2. Redefining incidents (small events growing to large-scale events), 3. Dealing with past Emergency Mgmt. and Crisis Mgmt. doctrine, 4. Catastrophes, 5. Communications, 6. Bringing BCM, Emergency Mgmt. and Crisis Mgmt. together, 7. Clarifying authorities (vs responsibilities), 8. A change in mindset...and much more!Kyle shares some great insights about BCM involvement in International Security and how the ERM and CM professions need - and must - evolve to address our changing times. Don't miss what Kyle has to share. Enjoy!
Join me as I talk with experienced Business Continuity Management (BCM), Incident Management, and Emergency Response specialist, Jennifer Park, as we discuss why organizations and leadership downplay the importance of BCM along with what it can offer organizations. During our discussion we touch on: 1. Defining BCM and resilience (Jennifer's view), 2. Viewing BCM as a short-term initiative, 3. 'Chicken little' syndrome, 4. Periodic rebuilding of programs, 5. Create and show value, 6. AI has the answers, 7. RTO misunderstandings, 8. Aligning BCM with IT, 9. Not understanding impacts and dependencies (it's not just the number of people using an application!), 10. Decisions, 11. Prioritization and reprioritization, 12. Tips to improve BCM visibility...and much more! Jennifer share some great insights on why organization leadership may not fully understand the complexity and benefits of a good BCM program, while also offer suggestions on how to improve our own if we aren't getting the traction we want. Enjoy!
In today's environment organizations must become resilience, or they risk be passed over by potential partners, customers, and clients. Join me as I talk with a respected leader in the field of Organizational Resilience, Rick Cudworth. Rick will talk to us about Organizational Resilience, including how to establish a 'Resilience Mindset' and the knowledge of mindfulness, to help corporate leaders and their organizations, before and during, adverse situations. We'll learn about the Resilience Lifecycle (Design, Change, Adversity), as well as outlining the 3 key pillars of Organizational Resilience. Rick will also give us some tips on how organization's can help foster individual resilience, which aids in the development of organizational resilience. There's allot of great information for those interested in resilience, so don't miss it!
Being a corporate business leader can be tough. Mishandled crises can devastate businesses, lives and livelihoods (Hemus, 2020) I talk with internationally recognized crisis leadership expert and author, Jonathan Hemus, as we talk about what good leaders need to understand, know, and react, when disasters and crises strike. We talk about: 1. The challenging risk landscape (health, economies...)2. Securing executive buy-In3. What organizations need have - and do - pre-crisis?4. How to create a Crisis-Resilient Culture5. The common flaws in crisis response6. The golden rules for a successful crisis response7. Michael McCain's response to the Maple Leaf food crisis, and more. It's an informative discussion about a serious subject, and yet very open and accessible to people that might not be fully versed on crisis leadership. We might even have a comment or two about Aston Villa. Enjoy!
Operational Resilience is a key area of focus of many organizations. I’m joined my seasoned security strategist and specialist Steve ‘Stitch’ Hindle, as we talk about Security & Operational Resilience in terms and perspectives different from the usual run-of-the-mill chatter. During our chat we touch on: 1. Disruptive events, 2. It’s OK to fail, 3. People empowerment, 4. Driven by the top, 5. Operational Resilience (Defined), 6. Bringing people together, 7. Experiencing resistance, 8. Feedback (it flows in both directions), 9. 3 Pillars of Cyber Security (People, Technology, Process), 10. Testing it all, 11. Embedded assumptions, 12. Using technology the right way, 13. Making lives better...and more.Don’t miss Steve’s take on these topics, as they will provide you and your organization some amazing insights into Security & Operational Resilience. Enjoy!
I'm joined by resilience industry thought leader, Jason Hoss, as we talk about Community Resilience. During our chat we touch on: 1. Micro Approach: individual, households, fire plans, social networks, local businesses, one's influence, insurance, self-risk assessments, and more, 2. Macro Approach: cities/towns, engaging stakeholders, inclusive plans, assumptions, and more.Jason and I share many thoughts on community resilience you don't want to miss. NOTE: This was one of our contributions to the 2024 BCI Business Continuity & Resilience Awareness Week.
Join me as I with with leading resilience and risk expert, Terry Lee. During today's discussion we touch on 3 key important topics: Operational Resilience, Vendor Risk Management, and Enterprise Risk Management. 1. Operational Risk ( Defining OpR, Leadership confidence, Risk as an opportunity, Who 'owns' OpR, Where OpR resides in an organization...and more!) 2. Vendor Risk Mgmt. (The difference between supply chain mgmt. and vendor risk mgmt., Regulatory standards, Vendor assessments, NDAs and obtaining necessary information, Testing with vendors...and more!) 3. Enterprise Risk Mgmt. (BCM and ERM, Changing Cultures, risk registry, Risk in motion, Model risks...and more!) Terry shares a wealth of great information and insights that all business leaders and contingency/resilience professionals can benefit from. Don't miss what Terry has to share. Enjoy!
I'm joined by recognized risk management, security, resilience expert, and author, Robert Hall, as we talk about his new book 'Building Resilient Futures'. It's a fascinating discussion where we touch on: 1. Resilience and technology, 2. People and resilience, 3. Facing adversity, 4. Societal engagement (This topic is well worth the listen), 5. Engaging communities, 6. Creating a 'spirit', 7. Focusing on consequences rather than causes, 8. Agility and adaptability, 9. Utilizing existing resources, 10. Fight, flight, or freeze...and much more. It's a very insightful discussion focusing on key concepts contained in Roberts' new book. It will give you a new way to think of resilience, and perhaps discover that the silver bullet we're all looking for with regards to resilience, is ourselves. Enjoy!
Join me as I talk with renown Crisis Management, Business Continuity, and Resilience expert, Regina Phelps. We talk about the recent Microsoft/CrowdStrike outage that has - and continues to - cripple many organizations and institutions. During our chat we talk about: 1. The outage, 2. Timelines, 3. Who is to blame? 4. The impacts, 5. When is enough, enough? 6. Testing and complacency, 7. What do you do when you have nothing? 8. What's in the Business Continuity Plan? 9. Asking hard questions, 10. How do you deal with data loss? 11. Verifying data integrity...and more. Regina shares what we know about the CrowdStrike outage and some great questions we need to ask ourselves when we find our organizations impacted by such events. You don't want to miss Regina's insights. Enjoy!
Join me as I talk with experienced Operational Resilience and Business Continuity professional, Yusuf Ukaye, as we talk on the topic of Starting a BCM Program from Scratch. During our discussion we talk about: 1. Asking the right questions (What are we protecting? and more), 2. Impacts of not doing what you do, 3. Feeling about risk, 4. Good governance, 5. RACI, 6. It's NOT a project, 7. Everyday BC usage, 8. Building roadmaps, 9. Articulating needs, 10. Standards and guidelines, 11. Stakeholders, 12. Soft Skills, 13. Escalate and communicate w/ leaders, 14. Looking for support, 15. Listen more, 16. Be aware of the human element, 17. Validating you're on the right track, 18. Understanding assumptions and dependencies, 19. Communications...and more! Yusuf provides lots of great insights for those new to the field to help them get started, but also some insights to those that might be wondering why their program isn't as effective as it could be. Don't miss what Yusuf has to share. Enjoy!
Join me as I talk with Entrepreneur, Leader, Coach, Consultant, and Practitioner and author of 'The Anti-Fragility Edge', Si Alhir (Sinan Si Alhir). We talk about agility, resilience, and anti-fragility, and how understanding these concepts - and how they relate to each other - will help transform you and your teams. During our chat we touch on: 1. Defining Agility, Resilience, and Anti-Fragility, 2. The 'sacred triad', 3. Controlling reality and navigating events, 4. Complexity muscle, 5. Stress, 6. 4 levels of thought, 7. Order and dis-order, 8. The challenge of fear, 9. External influences, 10. The human aspects of agility, resilience, and anti-fragility, 11. The 9 C's (you really have to hear this), 12. Engagement and impact, 13. Communications and helping people, 14. Ecosystems (a world view), 15. Risk and risk navigators, 16. Working with teams...and much more!Don't miss the incredible insights with Si Alhir - it will definitely help you, your team, and your business. Enjoy!
Obtaining and maintaining executive support for you Resilience or Business Continuity Management (BCM)program can be tricky; something many people struggle with. In fact, it's one of the key challenges faced in the industry. I'm joined by John Luizzi, a long time BCM and resilience, Crisis Mgmt., Emergency Mgmt., and industry leader, to talk about what we can do to obtain executive support, especially if that support seems to be a challenge. During our chat we touch on:1. Why executive support is important, 2. The problem of antiquated program delivery, 3. Measurement and metrics,4. Situational awareness,5. 'Build the village, 6. Looking for opportunities, 7. Actually learning from lessons learned, 8. How COVID impacted BCM/Resilience (and the people in the roles), 9. Making executives a part of your program, 10. Dealing with assumptions,11. Sitting on the other side of the table...and much more.John gives some great insights on how to deal with executives to obtain and maintain their support for your resilience, BCM, Crisis Mgmt., and Emergency Mgmt. programs. There's allot of great advice you don't want to miss. Enjoy!
There is allot of talk about defining personal resilience and what it is and what it's not, and it's not often someone shares their own story of resilience. I'm joined by David Gill who does just that. Throughout his journey of resilience he has experienced rewarding moments and massive setbacks (some quite scary), but his enthusiasm and dedication to 'service above' self' will keep you listening to some incredible stories. Don't miss what David has to shares about what he's learned over the years and why he's so upbeat about life - you'll be better for it. Enjoy!
We live in uncertain times, and not matter what you might believe, at some point our businesses, communities, and our lives will be impacted by events around the world. I'm joined once again by crisis management and resilience industry leader Regina Phelps. We talk about:1. Regional wars, 2. Autocratic Alliances, 3. Civil unrest, 4. Aging infrastructure, 5. The increase in cyber attacks (you don't have to be a large organization to experience one)...and more. Once again Regina shares some insightful ideas on how events around the globe can - and has - impacted our work and personal lives...and what we can do about it as business leaders and resilience professionals. Enjoy!
Join me as I talk with internationally recognized resilience trainer & consultant Daman Sood, as we talk about how Insider Risk Management and how to safeguard our organizations from insider threats. It's a topic we've not touched on before. During our discussion, Daman talks about: 1. Defining Insider Risk Management, 2. Who is an insider? 3. Access Management & Permissions, 4. Corporate espionage, 5. External manipulation, 6. Various ways an insider can do harm, 7. Political threats, 8. A real-life case of Insider Risk Management playing out in India (and a personal story that will surprise you), 9. Social Media (a Boom and a Bain), 10. Leadership and governance involvement (and loosing faith in leaders), 11. How to assess insider risk, 12. Role-based Risk Assessment (RBRA), 13. Background check, 14. HR and other groups' involvement...and more. Daman delves into a topic not many have discussed prior, and his insights will really shine a light on this topic. Enjoy!
Join me as I talk with Chief Energy Officer of Synergy Brain Fitness, and NY Times best selling author, Dr. Heidi Hanna, as we talk about mastering stress for resilience. During our chat we talk about: 1. Defining and describing stress, 2. How stress impacts us, 3. Acute and Chronic stress, 4. Removing stressors, 5. Reactive avoidance, 6. Emotional triggers, 7. Meditation and the Monkey Mind, 8. Leadership, 9. Physical characteristics of stress, 10. Coaching, 10. Communication and digital wellness, 12. Burnout, 13. Addressing fear, 14. Hierarchy of power, 15. Building capacity, 16. Humor...and much more! It's a very insightful discussion with DR. Hanna, who shares insights into stress and how we recognize it, manage it, and be able to become stronger as a result of experiencing it. Don't miss what Dr. Hanna has to share. Enjoy!
Join me as I talk with experienced crisis management professional and a pioneer in the efforts to integrate traditional war-gaming with computerized platforms, Dotan Sagi. We talk about the decision-making process and the behavior of people during crises and disasters...and hot to analyze and measure performance for better response. During our chat we touch on:1. How war games differ from exercises (and their benefits), 2. Challenging assumptions, 3. Company procedures vs real-life responses, 4. Strategic plans vs tactical plans, 5. What are KPIs/anchors and metrics (with examples), 6. Predicting KPIs (& challenging them), 7. Resilience & Situational Awareness, 8. How decision are made (and who should be making them), 9. Changes in people behavior, 10. Tools to help with decision-making, 11. Changing protocols (why and when), 12. Artificial Intelligence (AI), 13. Understanding decision consequences, 14. Practice! Practice! Practice!...and more. Dotan shares allot of great insights around decision-making during disasters. Don't miss what Dotan has to share. Enjoy!
To face the scope and threats of the 21st century challenges, today's leaders must possess potent powers for logic, reason, discernment and strategic forecasting. Yet, they must also be empathic and therefore embodied, grounded and intuitive. (From book cover). I'm joined by transformational leadership expert and author or 'Leader to Healer', Nicholas Janni. This is a very inspirational discussion on leadership, and not one many will have considered before. Nicholas touches on: 1. Defining resilience, 2. Being vs Doing. 3. Leader as an Executor vs a Leader as a Healer, 4. Self-awareness, 5, Defining ones purpose (personal and as a group), 6, The importance of emotions, 7. Tips to begin making a transformative change...and more. Nicholas is very inspirational and offers some very interesting insights into how leaders can find answers to some of their challenges - during crises, disasters, and other situations - by looking inwards to make transformative change happen. You don't want to miss this episode. Enjoy!
Join me, as I talk with long-time insurance control expert, Chris Snider. Insurance in the Resilience/BCM industry has been a topic I've wanted to cover for a long time and Chris does a great job of explaining how insurance really works, using understandable and relatable language. All corporate leaders, business continuity and resilience professionals need to understand how insurance policies and providers work with you, rather than assuming how they work or believing that by having a policy in place you're protected. During our chat, Chris touches on: 1. Myths of insurance, 2. Working through risk assessments, 3. Insurance Policies, 4. Asking 'What if..., 5. Insurance providers and risks, 6. Incorporating emergency risks, 7. Including insurance as a member of your BCM steering committee (and the benefits of doing that), 8. What organizations can do to keep premiums low, 9. Proactive vs reactive, 10. Bill S211 and the impact upon insurers and organizations, 11. Bill S211 and its relation to supply chain management...and more. A very insightful discussion where Chris clarifies how insurance providers can actually help you BCM and resilience programs. Don't miss what Chris has to say. Enjoy!
Join me Thursday, March 14/24 at 1pm EST, as I talk with internationally recognized Business Resilience, Crisis Management, Risk/Crisis Communications, IT Disaster Recovery and Crisis Leadership expert and consultant, Dr. Steven Goldman. During out discussion, Dr. Goldman talks about: 1. The difference between a drill and an exercise, 2. Why exercises are important, 3. Getting others involved (e.g., vendors, 1st responders...), 4. Exercising people AND plans, 5. Exercises and politics (and how to deal with it), 6. Knowing roles, 7. Uncovering assumptions during drills and exercises, 8. Shift Management (a staggered approach), 9. Observers and evaluators, 10. The Planning Checklist, 11. Dealing with checklist thinking, 12. Unannounced drills, 13. Lessons Learned (and what to do about them), 14. Measuring successes and failures during exercises...and much more!Dr. Goldman does a great job of sharing personal experiences with drills and exercises, providing some great insights in how we can make our own exercises effective. Don't miss what Dr. Goldman has to say. You can reach him at goldman@mit.edu. Enjoy!
I'm joined by long-time Emergency Management professional and the author of 'Promoting the Dog Sitter, and Other Principles from Leading During Disasters, Edward L Conley. During my talk with Ed we touch on: 1. Crisis Leadership, 2. Social Media impacts (and the bad actors involved), 3. Emergency Management defined, 4. Lessons from history, 5. Being able to ensure you can 'respond' well before anything else (and why), 6. Five core values and principles, 7. Showing up vs Showing off, 8. Blame, Hide, or Own (and recognizing the difference in leaders), 9. How the title 'Promoting the Dog Sitter' came about, and how this story evolved (It's a heart warming and inspirational story you've got to hear)...and much more. It's a very interesting chat with Ed, as it's all based on his own hand-on experiences on Emergency Management, rather than about theoretical aspects of Emergency Management. Lots of insights you don't want to miss. Enjoy!
I'm joined once again by renown Crisis Management expert Regina Phelps, as we talk about her recently published article Leadership in Times of Crisis. During our back-and-forth discussion, we touch on: 1. Situational Awareness, 2. Thinking of sustained technical outages (What do I do? How to deal with data loss? How to validate when tech becomes available?) 3. Improvise, 4. Be creative and adaptable, 5. Act decisively, 6. Tests and exercises, 7. Take action, 8. Communications (Who writes? Who edits? Who approves?)9. Re-evaluate...and more. Another insightful discussion with Regina who shares some great thoughts about Crisis Management, and I even share quite a few of my own experiences in this one. Don't miss what Regina has to share. Enjoy!
Join me February 22/24 at 1pm EST, as I once again talk to experienced Business Continuity / Disaster Recovery professional, Ray Holloman. Today we talk about 2 topics. In Segment 1 we talk about 'Are your plans and exercises thinking about equity and inclusion?' where we touch on:1. Consideration for people with disabilities in tests and exercises, 2. Having those tough conversations, 3. Increasing morale and productivity - making people feel they belong, 4. Addressing fear, 5. Universal Design, 6. Change the thinking, 7. Using Artificial Intelligence (AI) in exercise plans...and more. In Segment 2 we touch on the topic 'In Resilience, where does disaster recovery and high availability fit?' and talk about:1. The difference between disaster recovery and high availability, 2. Critical conversations with various parties, 3. New approaches and ideas for DR and HA testing, 4. Resilience in DR and HA, 5. Difficult discussions about RTOs, 6. Selling 'resilience' to leadership, 7. Priorities - making sure you can recover first...and much more. It's another great conversation with Ray, who share many helpful insights DR, HA, BCM, and resilience professionals can use in their daily roles. You don't want to miss what Ray has to share. Enjoy!
Join me as I speak with a founding partner of the Resilience Think Tank and longtime resilience expert, Lisa Jones. For Operational Resilience (OpR) to truly flourish at any organizational leadership must give Operational Resilience a seat - and voice - at the c-suite table. During my chat with Lisa, we touch on: 1. Defining Operational Resilience (It should mean something to your own organization), 2. Understand your business, 3. Continuous monitoring and incremental changes, 4. Standards and guidelines, 5. Looking for the simple solutions, 6. Proactive vs reactive, 7. A change in thinking, 8. Socializing Operational Resilience, 9. Organizational culture and leadership, 10. Getting out of the 'silo thinking', 11. Getting to know the Enterprise Risk Group...and much more. Lisa provides some great insights on how to get that Operational Resilience voice to be heard and seen at the c-suite table; valuable information you don't want to miss. Enjoy!
I'm joined by long-time leadership and business resilience specialist, Cary Jasgur. We talk about what key areas organizations should be focusing with regards to their resilience programs. During our chat we touch on: 1. The 'new normal’ or the a 'different normal'? 2. Risk assessments...the right one, 3. Sharing with leadership, 4. The 'doom and gloom' guy (and changing that viewpoint), 5. BU engagement, 6. Understanding the business, 7, Supply chains, 8. Polycrisis & simultaneous disruptions, 9. Exercises & testing, 10. Training & awareness, 11. Balancing your program, 12. Relationship building, 13. Advice for those in resilience departments of 1 or 2 people, 14. Knowing when you're on the right track...and more. Cary shares some great first-hand experience and insights in how organizations can build stronger resilience programs. Don't miss what Cary has to share. Enjoy!
I'm joined by longtime experienced Business Continuity, Analyst, Emergency Management, and IT professional, Carol Paasch. We talk about some of the key components that help create a successful Resilience Program. During our chat we touch on: 1. Executive sponsorship, 2. Steering Committees, 3. Role & Responsibilities...that work!, 4. Stopping the 'scenario planning', 5. Business Impact Assessments (for BU and IT), 6. The Risk Assessment, 7. Getting to know the Risk team, 8, Understanding Vendor Management, 9. System of Truth, 10. Testing & Exercising, 11. The thud factor, 12. Understanding what's in it for them, 13. Software is a tool, not the answer...and much more. Carol's extensive hand's on experience is something you don't want to miss if you want to make you resilience program a success. It's logical and ground-roots common sense insight you don't want to miss. Enjoy!
Join me as I talk with longtime crisis management and resilience expert, Regina Phelps. We take a look at the 2024 World Economic Forum Risk Report and its findings - and what it means for crisis, risk, resilience, and continuity professionals (as well as our organizations). We talk about: 1. Polycrisis, 2. The Global Risk Network, 3. Pessimism (and its growth), 4. The current risk landscape, 5. Extreme Weather, 6. AI generated dis/misinformation, 7. Societal and political polarization, 8. Cost-of-living implications, 9. Cyber attacks, 10. The interconnectedness of risks, 11. The potential impacts of the large number of elections in 2024...and more. Don't miss this episode, as Regina really sheds light on topics we need to think of that could have impact on ourselves, our organizations, and our communities. Enjoy!
I'm joined by long-time Information Security professional, Justin Merhoff, who talks about the challenges of accessibility issues with our cyber response plans, continuity plans, and other resilience-related plans. As an advocate for accessibility, Justin touches on: 1. Defining 'accessibility' (physical vs digital), 2. Policies, 3. Surveys about accessibility and the fear of responding, 4. Awareness & education, 5. Biases & assumptions, 6. Risks to the organization, 7. Solutions for everyone, 8. User involvement, 9. Changing the culture, 10. Accessibility and the law, 11. Leadership, 12. Crucial conversations...and more. Justin brings to light the challenges many may not be aware of and provides some great insights on how to address them. Don't miss the important information Justin has to share. Enjoy!
I'm joined by Risk and security expert, Denny Wan, as we talk about a challenge so many organizations experience: Patch Management and how it actually helps corporations of all sizes in such areas as Business Continuity, Information Security, and Cyber. During our chat we talk about: 1. Defining patch management, 2. What is a 'patch' and why is it important? 3. Interdependencies and testing, 4. Challenges and thresholds, 5. IT centric vs organizational culture, 6. Automation to reduce the burden (but using it properly), 7. Fast cars and a slow moving trainwreck, 8. Security, 9. Artificial Intelligence (AI), 10. Tips to get started...and more. Denny gives some great insight on how to deal with the internal burned of Patch Management and how it actually benefits an organization. Enjoy!
I'm joined by Chief Risk Officer (CRO) for Resource One Credit Union, Daniela Parker, as we talk about two key topics: 1) Managing Resilience Programs with Limited Resources, and 2) Dealing with a We've always done it that way Culture. During our discussion, we touch on: 1. Leveraging existing tools and resources, 2. Being creative in approach, 3. Engagement, 4. Executives vs employees, 5. Resilience program tips, 6. Learn the organizational culture, 7. Find that sponsor (!), 8. Integration with org strategy, 9. Be proactive, 10. Decision support (and the risk), 11. Terminology (speak their language), 12. Small successes...and more. Daniela brings allot of great perspectives and insights about resilience and our resilience programs from a user and an executive viewpoint. You don't want to miss this. Enjoy!
I’m joined by experienced Organizational Resilience, Business Continuity, and Disaster Recovery specialist, Jason Hoss, as we talk about The Soft Skills for Resilience. Technical skills are great to have, but it’s soft skills that will take you and your own resilience to the next level. During our discussion, we talk about: 1. Defining soft skills and resilience, 2. Active listening, 3. Radical candor, 4. Leadership, 5. Work ethics and discipline, 6. Interpersonal skills, 7. Cultural awareness, 8. Self awareness...and more.Jason sheds light on some topics that individuals really need to be aware of if they want to increase their personal resilience and their influence on others; either in their relationships, their organizations, or their communities. There are some great insights you don’t want to miss, including some personal stories from Jason. Enjoy!
I'm joined once again by renown author and Emergency Management, Business Continuity, Resilience, and Crisis Management expert, Regina Phelps. We take a look back at 2023 and take some time reflect on what 2024 may hold. Looking Back at 2023:1. Climate Change, 2. Global Uncertainty (China, Taiwan, Ukraine, Russia...), 3. Coups in Africa, 4. Food insecurity, 5. Growing divisions, 6. Challenges to democracy (and the rise of autocracy), 7. The resurfacing of respiratory illnesses...and more. Looking Forward to 2024:1. Reflect on 2023, 2. Many things are unknown (up in the air), 3. Determine your goals, 4. Know your 'drivers' and know thyself, 5. The word for the year (What's yours?), 6. Attention to intention, 7. Affirmations...and more. Another insightful episode with Regina you don't want to miss. Enjoy!
Something a little different today. Here are a few random 15min segments taken from our live broadcast at the 2023 Fall DRJ Conference in Phoenix in September. Segment 1 - Alex Fullick and James Green Segment 2 - Heidi Hanna Segment 3 - Shane Mathew We had a great time and hope you enjoy these conversations.
I'm joined by award-winning and longtime Resilience and Business Continuity specialist, Margaret Millett, Head of Resilience at Uber Technologies, as we talk about two important topics today that have impact on organizations, leadership, and industry practitioners: DEI and How to Address Executive Expectations. During our DEI discussion we touch on: 1. Defining DEI, 2. Benefits of DEI, 3. Pushing back against DEI, 4. Biases getting in the way, 5. AI and Human Resources, 6. Check-box mentality, 7. Pause - and defining what DEI means at your own organization...and more. In our second segment, we talk about How to Address Executive Expectations, and touch on: 1. Metrics, 2. Aligning with expectations and KPIs, 3. Link to Enterprise Risk Management, 4. Involving executives in exercises, 5. Showing value and progress year-over-year, 6. Dashboards, 7. Balance reporting, 8. Turning negatives into positives...and more. Margaret provides some great personal insights on DEI and addressing executive expectations, from her extensive hand-on experiences. You don't want to miss these points, as they will help your organization and make you a star in the eyes of your leadership team.
Join me Thursday, November 30/23 at 1pm EST, as I talk with author and globally recognized resilience and crisis management expert, Regina Phelps. We talk about the current global situation from a crisis management perspective and how it impacts our organizations, leadership, and our own well-being. During our chat we touch on: 1. Vocabulary of the moment, 2. Polycrisis, 3. Recurring historical themes (distrust, blame, fraying of society, conspiracy theories, rise of workers), 4. Executives and resilience, 5. Asking questions of leaders, 6. Leadership concerns and expectations, 7. Seizing opportunities, 8. Executive training, 9. build the bench, 10. The impact of chronic persistent crises...and more. It's another insightful discussion with Regina Phelps you don't want to miss. Enjoy!
Risk Management - it's a really hot topic right now. I'm joined by long-time management consultant, the inventor of Applied Information Economics (AIE), and author of 'The Failure of Risk Management: Why It's Broken and How to Fix it', Douglas W Hubbard. During our chat, Douglas talks about:1. The challenge with Risk Assessments, 2. Probability defined (not as easily defined as you think), 3. Problems with the traditional risk matrix and matrices (sure to surprise you!), 4. Analysis placebo, 5. Using information incorrectly, 6. The long definition and short definition of risk management, 7. The 4 responses to risk action...can be ...a little murky, 8. Risk neutrality, 9. Changes in risk tolerance, 10. Risk and impact, 11. Value Statistical Life (VSL), 12. Tips to chat current risk practices. Effective risk management plays an essential role in effective decision-making. By applying the insights Douglas provides, you'll find yourself (and your organization) making smarter decisions based on techniques that have shown measurable benefit. (Adapted from the back cover sleeve). Enjoy!
Operational Resilience is a key area of focus of many organizations. I’m joined my seasoned security strategist and specialist Steve ‘Stitch’ Hindle, as we talk about Security & Operational Resilience in terms and perspectives different from the usual run-of-the-mill chatter. During our chat we touch on: 1. Disruptive events, 2. It’s OK to fail, 3. People empowerment, 4. Driven by the top, 5. Operational Resilience (Defined), 6. Bringing people together, 7. Experiencing resistance, 8. Feedback (it flows in both directions), 9. 3 Pillars of Cyber Security (People, Technology, Process), 10. Testing it all, 11. Embedded assumptions, 12. Using technology the right way, 13. Making lives better...and more.Don’t miss Steve’s take on these topics, as they will provide you and your organization some amazing insights into Security & Operational Resilience. Enjoy!
Understanding our environments, either in the workplace or out in public, can help us mitigate risks and increase safety, and to help achieve that we must understand situational awareness. I'm joined by longtime security & risk management expert, Michael White. During our chat we talk about:1. Defining situational awareness, 2. Self-awareness, 3. Decision-making, 4. Communication skills, 5. Understanding your environment, 6. Practice-practice-practice (!), 7. Changing perceptions and biases, 8. Awareness in the workplace, 9. Overthinking and over-analyzing, 10. Starting situational awareness early...and more. Michael provides some wonderful insights on how we can become better at understanding our environments, our workplaces, our colleagues, and ourselves, by understanding and practicing situational awareness. You don't want to miss this. Enjoy!
Obtaining and maintaining executive support for you Resilience or Business Continuity Management (BCM)program can be tricky; something many people struggle with. In fact, it's one of the key challenges faced in the industry. I'm joined by John Luizzi, a long time BCM and resilience, Crisis Mgmt., Emergency Mgmt., and industry leader, to talk about what we can do to obtain executive support, especially if that support seems to be a challenge. During our chat we touch on:1. Why executive support is important, 2. The problem of antiquated program delivery, 3. Measurement and metrics,4. Situational awareness,5. 'Build the village, 6. Looking for opportunities, 7. Actually learning from lessons learned, 8. How COVID impacted BCM/Resilience (and the people in the roles), 9. Making executives a part of your program, 10. Dealing with assumptions,11. Sitting on the other side of the table...and much more.John gives some great insights on how to deal with executives to obtain and maintain their support for your resilience, BCM, Crisis Mgmt., and Emergency Mgmt. programs. There's allot of great advice you don't want to miss. Enjoy!
Today I talk with globally recognized Crisis Management specialist, Regina Phelps. During a very enlightening discussion - intense and scary at times – We talk about: 1.A few comments about COVID being ‘over’2.What is a polycrisis?3.Did 2012 predict today’s troubles?4.Economic Risks & Impacts5.Societal Risks & Impacts6.Geopolitical Risks & Impacts7.Evacuating Employees from troubled areas8.Potential global and economic impacts if China attacks Taiwan9.Expanding the BCM professionals focusAs always, a very enlightening discussion with Regina. There are some insights here you do not want to miss. Enjoy!
I'm joined by recognized risk management, security, resilience expert, and author, Robert Hall, as we talk about his new book 'Building Resilient Futures'. It's a fascinating discussion where we touch on: 1. Resilience and technology, 2. People and resilience, 3. Facing adversity, 4. Societal engagement (This topic is well worth the listen), 5. Engaging communities, 6. Creating a 'spirit', 7. Focusing on consequences rather than causes, 8. Agility and adaptability, 9. Utilizing existing resources, 10. Fight, flight, or freeze...and much more. It's a very insightful discussion focusing on key concepts contained in Roberts' new book. It will give you a new way to think of resilience, and perhaps discover that the silver bullet we're all looking for with regards to resilience, is ourselves. Enjoy!
Ransomware! Not a day goes by we don't hear about the challenge this organization's face. I'm joined by Chief Information Security Officer (CISO) Advisor, Agnidipta (Agni) Sarkar who provides practical advise about Ransomware. During our chat we touch on: 1. Defining Ransomware and it's multiple phases, 2. The big issues in ransomware, 3. Investing in observability, 4. Recognizing when you have an issue, 5. Tools to help prevent issues in the first place, 6. What hackers do once they're in, 7. Roles & responsibilities, 8. Working with other teams (Crisis Mgmt., ITDR, BCM...), 9. Performing the analysis/assessment, 10. To pay or not to pay, 11. Testing. Agni does a great job of providing valuable practical insights into the ransomware topic, and yo don't want to miss some of his in-depth knowledge. You'll benefit from it! Enjoy!
Today's business world has allot of challenges and sometimes the answers to problems aren't as simply as one might want. I talk with employee & customer engagement, leadership, and mental resilience professional, Marc Rowley. During our chat we focus in on two key areas: The Importance of Engagement and Mental Resilience. 1. THE IMPORTANCE OF ENGAGEMENT a. Engagement defined, b. engaging employees and leadership, b. Active listening, c. Dealing with different personalities, d. Building trust and relationships, e. Using equity; 2. MENTAL RESILIENCEa. Understanding the journey, b. Addressing the inner chatter, c. What we can do for ourselves to get us started on the journey, d. Emotional intelligence, e. Influencing others (the team, the organization), f. Empathy and self-awareness. Marc does a great job of outlining how we can engage our peers, teams, and leaders to address some of the challenges organizations face. He provides some great advice on how we can get ourselves started on a journey of resilience by focusing on ourselves and our mental resilience. Enjoy!
Political Risk and Supply Chain Management are two important topics in today’s world. I talk with the founder of LeanPM LLC and author of “Political Risk Management and the Global Supply Chain”, Ralph Kliem. In our talk we touch on:1. Defining Political Risk, 2. Political risk drivers, 3. Key components of managing political risk, 4. The risk register and what information it should contain, 5. The skills and knowledge required to manage political risk, 6. Risk reporting and audit, 7. The Political Risk Management Plan, 8. Political biases in political risks, 9. Monitoring the supply chain and maintaining the risk register, 10. Risk triggers, 11. Identify political risks that can impact you supply chain.Ralph offers allot of great insights into political risk, and by understanding and monitoring political risk, you can help manage your supply chain. A great discussion you won’t want to miss. Enjoy!
Resilience is a journey, and I'm joined by longtime Resilience and Business Continuity expert, and author or 'The Continuity Moment Insight: The Catalyst in Your Resilience Journey', Harsha Sastry. During our talk we touch on:1. The Continuity Moment Insight (Harsha's new book)2. Resilience as a 'journey', 3. Episodes vs chapters or segments, 4. What Experiments means in resilience, 5. What Relevance means in resilience, 6. Innovation in resilience, 7. Changing perspectives, 8. Seeing the value in business continuity and resilience, 9. Collaboration, 10. The differences between business continuity and resilience, 11. BEIPGAS (you'll have to listen to know how this will help you), 12. What comes first, business continuity or resilience? (I love Harsha's response). Harsha share a wealth of knowledge from his new book, but also from his extensive work experiences. You don't want to miss Harsha's insights and what he has to share. Enjoy!
Risk Management - it's a really hot topic right now. I'm joined by long-time management consultant, the inventor of Applied Information Economics (AIE), and author of 'The Failure of Risk Management: Why It's Broken and How to Fix it', Douglas W Hubbard. During our chat, Douglas talks about:1. The challenge with Risk Assessments, 2. Probability defined (not as easily defined as you think), 3. Problems with the traditional risk matrix and matrices (sure to surprise you!), 4. Analysis placebo, 5. Using information incorrectly, 6. The long definition and short definition of risk management, 7. The 4 responses to risk action...can be ...a little murky, 8. Risk neutrality, 9. Changes in risk tolerance, 10. Risk and impact, 11. Value Statistical Life (VSL), 12. Tips to chat current risk practices. Effective risk management plays an essential role in effective decision-making. By applying the insights Douglas provides, you'll find yourself (and your organization) making smarter decisions based on techniques that have shown measurable benefit. (Adapted from the back cover sleeve). Enjoy!
I’m joined by recovering lawyer, an SME on national security and disaster preparedness / response, and the author of “How to Not Kill Your Business”, Erika Andresen, CBCP, JD, MPA. We talk about the relationship between Business Continuity and the Legal Team (it’s not what you’re thinking) and how Business Continuity contributes to Community Resilience. We touch on such subjects as: 1. Engaging the Legal Team 2. Regulatory & Compliance 3. The Board and Shareholders 4. Force Majeure issues 5. Building relationships with the legal team (and how they help BCM) 6. Linking BC principles to community resilience 7. Validating and testing plans 8. Community relationships and working together 9. How communities come together during disasters, and the small things that help Erika does a great job of placing new light on Business Continuity by discussing how it can work with the legal team, and how the principles of BC helps to increase community resilience. Some great insights you don’t want to miss. Enjoy!
I talk with award-winning IT, Continuity, Resilience, Risk and Security professional and noted resilience expert, Modebola Olowu. Modebola talks about personal resilience and how we can cultivate a practice the will work effectively at home and in the workplace. We touch on subjects such as: 1. What is resilience and the difference between the workplace and home, 2. Characteristics of personal resilience? 3. The art of Kintsugi? (This is a great analogy for resilience and I urge everyone to go find your gold!!), 4. Cultivating Resilience, 5. The Me Strategy, 6. The Proactive Strategy, 7. The Community Strategy, 8. Crises and their Opportunities, and 9. Ways to identify opportunities in crisis (e.g., change your perspective, find the 'loophole' etc.). It's clear that Modebola is quite passionate about personal resilience, and it comes across during our discussion. With allot of resilience talk focusing on technology, processes, and systems, Modebola teaches us how to take a step back and look at ourselves...our gold. Enjoy!
Today I talk with creative learning and knowledge management specialist, Stephanie Barnes. We talk about a topic that can radically change your workplace for the better increasing employee (and management) creativity and innovation. You might call it radical knowledge management. We touch on: 1. Defining Radical Knowledge Management (RKM) 2. Brainstorming 3. Neuroscience and RKM 4. Creativity 5. Art-based Interventions (ABI) 6. Trust & Resilience 7. Artificial Intelligence 8. How we've had the 'creativity educated out of us' It's a very different way of thinking and a very inspiring way of building teams and lighting that spark of innovation and creativity that many organizational leaders are separately searching for. Don't miss what Stephanie has to say - you won't be disappointed. Enjoy!
I'm joined by award-winning Business Continuity and Crisis Management expert, Charlie Maclean-Bristol, as we talk about building a framework for writing Business Continuity Management (BCM) test objectives, and testing practices overall. Charlie touches on: 1. Testing vs exercising 2. How COVID has impacted testing 3. 4 key components to consider when writing test objectives 4, Testing purpose 5. Measuring success and SMART considerations 6. Pre-test planning 7. Building capabilities 8. Post-exercise assessments, observations, and recommendations What started as a rather short discussion turned into a long chat about testing, and he shares some great insights into how we can improve our own testing capabilities. You don't want to miss Charlie's insights. Enjoy!
This week I'm joined by internationally recognized security intelligence and crisis management professional, and author of 'Strategic Corporate Crisis Management: Buildings an Unconquerable Organization, Brendan Monahan. During our discussion, we touch on: 1. The Plan: expectations, decision-making, delivering value, establishing triggers, assumptions, dealing w/ difficult people, testing/exercising
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The team: membership, roles/responsibilities, support, policy, characteristics of a well-functioning team, keeping the team going, the often forgotten procurement team, cross-training
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Resilience: Addressing silos, finding common ground, resilience in crisis mgmt., making connections, and what resilience means to your own organization
It's a great discussion with insights that all organization's and professionals will learn valuable insights they can take back to their own places of business and help build that strategic - and tactical - direction needed during crises. Enjoy!
Today I talk with respected Sr. Program Manager and Enterprise Disaster Recovery expert, Ray Holloman, as we talk about tow (2) important subjects in today's business world: 'Disaster Recovery Testing in the Cloud' and 'Translating the Words, Rules, and Regulations of Resilience'.
In our first segment we talk about 'Disaster Recovery Testing in the Cloud' and touch on such things as: 1. Testing approaches, 2. Reviewing your contracts and SLAs, 3. How to utilize the Cloud Data Centre/site, 4. How to talk with partners about your Cloud Testing (including audit questions), 5. Validating your needs and expectations...and more.
For our second segment we talk about 'Translating the Words, Rules, and Regulations of Resilience' and touch on: 1. The Glossary and Terminology, 2. Understanding the differences in terminology, 3. Understanding regulations, 4. Audit / Compliance partnerships, 5. Characteristics of Resilience...and more.
It's a great chat you don't want to miss. Enjoy!
Many organizations face challenges when it comes to applying creating emotional resilience for crisis situations. I speak with a founding member of the UK Psychological Trauma Society, internationally published author, Dr. Liz Royle. Dr. Royle talks to us about: 1. People before 'the plan', 2. People and trauma, 3. Fears, 4. The 3 R's (Resistance, Resilience, Recovery), 5. Crisis Team membership, 6. 'The Ripple Effect', 7. Areas of Risk...and lots more. Dr Royle provides allot of insight into how we can create emotional resilience by creating and utilizing some innovative human recovery processes during crisis situations. Some may believe having a disaster response plan is enough, but there's a human aspect that doesn't seem to get enough attention. Dr. Royle sheds light on what's missing and how we can address it. Enjoy!
Success for individuals, corporations, and communities comes from the creation of great teams. Though teams build success, they can also be misunderstood and under utilized. I talk with ER physician at Mount Sinai Hospital (Toronto), award winning host of CBC Radio’s White Coat, Black Art and The Dose, and bestselling author Dr. Brian Goldman about his latest book The Power of Teamwork. During our chat, Dr. Goldman talks about: 1. Defining a team vs a group, 2. Leadership, 3. How personalities can compliment a team, 4. The Dark Triad (Machiavellians, Sociopaths, Narcissists), 5. Introverts vs Extroverts, 6. Learning from mistakes (and why some refrain from pointing out mistakes), 7. Feeling unsafe in a team, 8. How to build teamwork (Visual Thanking Strategies, Improve?!?...), 9. The benefits of responding with Yes, and... vs Yes, but... 10. Tips to help kickstart your team building...and so much more. Dr. Goldman does an incredible job of discussing teamwork and how it's more than what many people perceive. He leverages his experience from his medical career to provide teamwork insights that apply to all organizations, industries, communities, and board rooms. You don't want to miss what he has to share. Enjoy!
Resilience - it's not just a buzzword. I talk with long-time respected Risk Management and international security expert, Robert Hall about Resilience. We touch on such things as: 1. Defining resilience 2. The need for societal engagement 3. Leadership 4. Risk 5. Community resilience 6. The UK Governments Resilience Framework (what it is, its strength, it's weaknesses, and it's future) 7. National Resilience 8. Building resilient futures 9. How volunteers can help with preparedness and response...and much more It’s a great conversation with some very interesting perspectives many people, organizations, and community leaders may not be thinking about. Enjoy!
To build resilience, whether in a team or an organization, a person needs to build psychological safety for themselves...but how. I talk with Psychologist, author, and the co-founder of the Academy of Brain-based Leadership (ABL), Dr. Dan Radecki, as we talk about the book he co-authored 'Psychological Safety: The key to happy, high-performing people and teams'. Dr. Radecki talks about: 1. Defining Psychological Safety, 2. The co-pilot (Pre-frontal cortex), 3. Biases (What it really is and how we can manage them), 4. The SAFETY model (Security, Autonomy, Fairness, Esteem, Trust, You), 5. How to build a resilient brain with NETS and TRAIN, 6. Understanding our triggers, 7. How mindfulness helps us with resiliency, 8. Building strong networks for resilience, 9. How to get started building a resilient team...and it's now what you think. Dr Radecki provides some incredible insights into how we can create resilience for ourselves, our organizations, and our communities but starting with ourselves. Enjoy!
The summer of 2023 is shaping up to be a crisis-filled time, so I talk to author, and crisis management expert, Regina Phelps, to make sense of it all. During our talk we touch on: 1. Wildfires and their big impact, 2. What professionals and organizations do to review their plans and responses to the impacts of wildfires (It's more than what you might think), 3. Permacrisis and Polycrisis (Let's face it, crises are here to stay for the foreseeable future), 4. Recent events in Russia and what it might mean for the Ukraine war, 5. Doing business in China (scary considerations), 6. Taiwan and computer chips (and the possible impact of its big neighbor), 7. Understanding the interconnectedness of supply chains and business operations (it's a tough one to get your head around)...and more. Another great chat with Regina about some key topics that impact our organizations during the summer of 2023; the summer of crises. Enjoy!
I’m joined by globally renown resilience team building expert, organizational psychologist, author, and entrepreneur, Kathryn McEwen. Resilience in the workplace is a topic organizations around the globe is tackling, and trying to understand what it really means and how to address it. Kathryn will help us understand this. During our discussion, Kathryn talks about: 1. Defining team resilience, 2. Building personal resilience at work, 3. Building resilient teams, 4. The impact and culture of organizational culture, 5. Measuring resilience, 6. Aligning team resilience with other disciplines (e.g., BCM, Risk, etc.), 7. DE&I...and so much more! Don't miss Kathryn great insights on how to build resilience - in ourselves and in our teams. It's one you don't want to miss. Enjoy!
Operational Resilience has become a major focal point for organizations. Join me as I talk with Fusion Risk Management CEO, Mike Campbell. Mike touches on: 1. Clarifies the confusion between organizational resilience and operations resilience, 2. The importance for organization's to focus on resilience. 3. Various components that make up operational resilience, 4. How an organization can begin to tear down silos (while building up resilience), 5. The new paradigm organization's face with employees working from home, 6. How the traditional 'everyone-back-in-the-office' approach may no longer work going forward, 7. How strong operational resilience can help organizations with decision-making, especially during disasters, crises, and incidents, when the demand for information goes up and the time to provide it goes down. A very enjoyable chat about operational resilience, with lots of insights for leaders. Don't miss it!
Many believe the impacts of COVID are done - they are over it. But, we've yet to see everything that COVID has touched and impacted. Every leader, manager, and professional needs to know what is on the horizon, and understand how it may impact their organization - or perhaps understand why their organization is still being impacted by COVID. We touch on:1. The current state of COVID (US & CAN) and the variant XBB.1.52. 5 individual societal shift (some are a bit scary), 3. Global societal disruptions, 4. Health impacts yet to be realized, 5. Mental Health, 6. Long COVID, 7. Healthcare Providers & Systems, 8. Lost education & earning potential, 9. Learning poverty (This is a big one!). Once again, Regina brings forward some keys items professional of all stripes are going to have to deal with in the coming weeks, months, and years - if not already being impacted by them. Don't miss these great insights. Enjoy!
Exercising (and testing) our disaster, crisis, and business continuity plans, is important if we want our organization's and our colleagues to respond effectively and efficiently to crisis and disaster situations. I talk with globally recognized crisis management and business continuity specialist, Robert Burton. Rob will walk us through his proven methodology of how to plan and execute effective tests and exercises. We touch on: 1. Pre-exercise planning, 2. Exercise and scenario design, 3. Final logistics, 4. Exercise delivery and evaluation, 5. Post exercise activities (AAR and summary video), 6. A few stories (how exercises can go wrong, a good way to end an exercise and war brings home the seriousness of not preparing). It's a great chat and a great way to help bring your exercises to a new level. Enjoy!
What does Lewis & Clarke, Marco Polo, Christopher Columbus, Jacques Cartier and many other explorers had in common? They are all great examples of key management and leadership concepts that many people and organizations struggle with today. I speak with Project Management and Business Continuity expert, Ralph L. Kliem about his new book 'Management Lessons from the Great Explorers', as we touch on: 1. Strong sponsors, 2. Risk Management, 3. Data and information, 4. Adaptation, 5. Stakeholder Management, and 6. The willingness to say no. It's a fascinating new way of looking at some of today's key issues - by looking at the past. If we don't learn from those that came before, we won't be able to manage today. It's a great chat you won't want to miss. Enjoy!
Building resilient small businesses is an often overlooked segment of the economy, especially considering small businesses make up to 97% of businesses around the globe. I speak with the founder of Resilient Ready Renae Hanvin who talk about small businesses and resilience. Renae talks about: 1. Defining small businesses, 2. Defining resiliency vs resilient, 3. Building business networks, 4. Communities and the impacts of small business, 5. Thinking difference vs doing differently, 6. Kangaroo Island and the response7. Lessons Learned and being implemented by businesses in Lismore, Australia that suffered from another major flood in early 2022, 8. How businesses can work together (and with the community), 9. The telling signs of a good business eco-system...and so much more. Renae offers some great insights on small business you don't want to miss. Enjoy!
The COVID pandemic and daily life in general, has put a stress on everyone, regardless of their job title. CEOs and other leaders are no exception. I speak with the author of 'The Broken CEO: How to be the Leader You Always Wanted to Be', Chris Pearse. During our chat, Chris touches on:1. Defines what a leader is...and isn't, 2. The difference between stress and strain, 3. How meditation helps everyone (even if only for 5min a day), 4. Rest - and what rest really means (It's more than what you might think), 5. What's wrong with the phrase ‘work-life balance’, 6. How can a leader can increase their Influence (no matter where you are in your organization), 7. Coaching (not telling), 8. CEOs supporting employees (inverting the hierarchal pyramid), and 9. Upside down Leadership. A great chat with allot of insights from Chris. You don't need to be a CEO to adapt allot of what Chris has to say. Listen in and let your inner leader loose. Enjoy!
Risks! Everyday we face risks and need to be able to manage them. Organizations need to be able to manage their internal risks and their external risks. I speak with noted risk expert Tony Thornton about how organizations can do just that; manage their risks. We touch on:a) Challenges with our current 'business jargon' b) IPEC risks (What are they, and what can be done about them?) c) How to manage IPEC risks using the acronym 'ABCDE' d) Discuss the differences between 'likelihood' and 'probability' e) Reporting metricsTony is a lively speaker and obviously quite passionate about risk, and you don't want to miss his talk on IPEC Risks. Enjoy!
The corporate world is changing...and changing fast. It's not just the organization and business that's changing, it's also the behavior of people, and the challenges that come with leading people. I talk with the author of 'Leading the Unleadable: How to Manage Mavericks, Cynics, Divas, and other Difficult People', Alan Willett. We talk about:1. Leadership pressures and challenges, 2. Measuring successful leadership (outside of the usual ‘bottom line’), 3. Why leaders need to ‘Stop Whining’, 4. Keeping commitments, 5. Developing a ‘radar for trouble’, 6. Spotting potential difficult situations and what to do about them, 7. Becoming an exceptional leader, 8. The Need for Mountains, 9. Creating goals and communicating them, 10. Accepting that sometimes you need to ‘restart’, It's clear listening to Alan that he is passionate about leadership - it shows! Listen in to Alan's insights and become a stronger leader - able to lead the unleadable. Enjoy!
Change Management can be a major factor in determining risk mitigation factors and projects & program management activities. I talk with Business Continuity, Change Management, and Risk Management expert, and Change Management for Risk Professional author, Dr. James Leflar. In our talk we discuss: 1. Why Change Mgmt. should be important to Risk Professionals, 2. Defining a change agent”, 3. The types of ‘change’ we should be aware of, 4. Change drivers, 5. Define Organization Resilience Management (ORM), 6. Personal change management, and why it's important, 7. Change Management vs. Project Management, 8. Recommendations for dealing with change denial and resistance, 9. How risk can be a positive and negative, and10. Communicating change. James provides lots of insights on Change Management, and how if we don't get it right, we run a great risk of having our projects / change initiatives failing...badly. Enjoy!
The pandemic isn't over. Now it's time to talk about the current 'tri-demic' the globe is experiencing and what that means for society. History always repeats. It's time to talk with Regina Phelps about the current state of affairs with regards to RSV, COVID, the Flue and the societal disruptions and impacts we're currently experiencing. We touch on: 1. What is a 'tri-demic'? 2. More new variants!! 3. What's happening around the world (and I give an update on what's happening in Canada), 4. The return of measles? Really? 4. The Long Tail of COVID - Societal Disruptions. It's another fact-filled chat with Regina, as we talk about where we are with COVID...and where things are heading. History always repeats. Don't miss what Regina has to say. Enjoy!
With temperatures rising and the risk of disasters growing, our world is increasingly vulnerable. Most people see disasters as freak, natural events that are unpredictable and unpreventable. But that simply isn’t the case – disasters are avoidable, but when they do strike, there are strategic ways to manage the fallout. (From book cover) I talk to author and disaster researcher, Dr. Samantha Montano, who'll will talk about her first book - Disasterology - as she explains why we aren’t doing enough to prevent or prepare for disasters and how our approach to recovery needs to change. It's timely narrative that draws on Dr. Montano's first-hand experience in emergency management, and it's an episode you don't want to miss.
It's time once again for my regularly scheduled chat with globally recognized resilience and business continuity management expert, Regina Phelps. For this episode we talk about Shifting Baselines, defined as failure to notice change over time. We also touch on ROI vs VOI, which means how resilience, BCM, and DR professionals showing value, rather than trying to 'guess' at ROI dollars. It's a great conversation with Regina, and there is allot here to capture and take back to your own organizations to ensure your programs display value - and increase your own value. Don't miss this episode! Enjoy!
Sometimes, leadership during a crisis can be lacking and ineffective. I talk with Crisis Management expert and author of Code Black: 50 Lessons in Crisis Management for Effective Leadership, Glenn C Schoen. We touch on such topics as: 1. The meaning of Code Black, 2. Decision Making Model during a crisis, 3. The 6 steps in defining a crisis, 4. Defining, addressing, and prioritizing risks (even before a crisis is declared), 5. The 7 characteristics of a crisis, 6. Escalation from a small incident to Crisis Management Team involvement, 7. Being wary of ‘default management’ thinking, 8. Defining a designated BIAS buster, 9. The C-Suite Gap (training, Crisis Mgmt. knowledge...), 10. Understanding that in a disaster you are not the only one suffering. It is a great chat with Glenn, and he touches on subjects not usually written about with regards to Crisis Management and Leadership. Do not miss what Glenn has to say. Enjoy!
Business Continuity Management (BCM) isn't just about a 'plan' - there's so much more to consider, and many other concepts that into play to create a successful BCM program. I speak with well-known and respected BCM thought leader Vito Mangialardi, about some of the many concepts associated with a BCM program. We talk about: 1. Policy, 2. Maturity Model (What’s a mature program looks like?), 3. Auditing BCM Programs, 4. Key Performance Indicators (KPI), 5. Virtual Exercises vs Realtime Exercises, 6. Climate Change and BCM, 7. Industry Certifications & Standards, 8. BCM professionals having “The Right Stuff”, and 9. Personal Preparedness, It's a lively and informative chat with Vito, you don't want to miss. Enjoy!
The global pandemic has put allot of stress on just about everyone, and it's important we know how to deal with the prolonged stress and burnout it has - and is - creating. I speak with the author of 'Burnout Proof: How to Establish Boundaries to Avoid the Negativity of Stress' and founder & Chief Burnout Officer of the Breakfast Leadership Network, Michael Levitt. We talk about: 1. Defining burnout, 2. Recognizing signs of burnout, 3. Reasons people experience burnout, 4. Michael shares his own story and experiences with burnout, 5. Establishing boundaries and communicating boundaries, 6. How to get out of burnout, and 7. How to help someone you know with burnout. In sharing his personal story, Michael brings a real-life way of dealing with the challenges of burnout, and how we can each deal with it - for ourselves and others. You don't want to miss what he has to say. Enjoy!
I talk with award-winning IT, Continuity, Resilience, Risk and Security professional and noted resilience expert, Modebola Olowu. Modebola talks about personal resilience and how we can cultivate a practice the will work effectively at home and in the workplace. We touch on subjects such as: 1. What is resilience and the difference between the workplace and home, 2. Characteristics of personal resilience? 3. The art of Kintsugi? (This is a great analogy for resilience and I urge everyone to go find your gold!!), 4. Cultivating Resilience, 5. The Me Strategy, 6. The Proactive Strategy, 7. The Community Strategy, 8. Crises and their Opportunities, and 9. Ways to identify opportunities in crisis (e.g., change your perspective, find the 'loophole' etc.). It's clear that Modebola is quite passionate about personal resilience, and it comes across during our discussion. With allot of resilience talk focusing on technology, processes, and systems, Modebola teaches us how to take a step back and look at ourselves...our gold. Enjoy!
It's time again to get caught up once again with Regina Phelps. In our August 2022 update we talk about: 1. COVID (US, Canada, and the world...and new variants), 2. Monkey Pox (What we need to know and some of the misconception), 3. Staff shortages in the health care and teaching professions (why and what impact this is having), 4. Polio (What is it? How does it spread? How to prevent it, and vaccinations and vaccines). As always, another great chat with Regina you don't want to miss. Some of the information could save a loved ones life...or your own.
Embedding Business Continuity and Resilience into an organization can seem a daunting task. I I talk with BC and Resilience specialist Gary Stevenson about how we can do this and what we should consider. We discuss: 1. Define the term embedding, 2. The importance of awareness and the different levels of awareness required, 3. Steven's personal experiences with embedding BC in his organization (the good and the bad), 4. Recommendations for getting an embedding initiative started, 5. How to be flexible with your approach to embedding BC, and 6. The challenges, and how to overcome them. A great conversation with Gary, who helps us better understand how to embed BC into our organizations for success. Enjoy!
The use of Knowledge Management (KM) within the Business Continuity industry can help organizations with their goal of becoming more resilience. I talk with Knowledge Management (KM) specialist, Vanessa Thurlwell, who will help us understand what Knowledge Management is and the considerations for implementing a successful KM program. We talk about: 1. Principles of resilience (A Resilient Organization, Indicators of Resilience), 2. An overview of Knowledge Management (Explicit Knowledge vs Tacit Knowledge, Knowledge Hierarchy, KM Program components (People, Processes, Tech, Structures, Culture), 3. Steps to Implementation, 4. Linking Knowledge Management principles with Business Continuity Management (Identify, Assess, Develop, Track), 5. The importance of organizational learning, and 6. Success factors for true resilience. Knowledge Management isn't a well-understood discipline, but Vanessa does a great job of displaying how much it can help our organizations when trying to become more resilient. Don't miss it!
There is allot of focus on our physical Supply Chains, but what about digital supply chains? I talk with long time lead auditor for ISO 9001, ISO 27001 and other standards, Willy Fabritius. Willy takes a different view of Supply Chain Management and talks about the digital aspects, rather than the traditionally focus of physical products and their supply chains. It's a new perspective that hasn't been fully talked about until now. Will talks about: 1. Defining digital supply chains, 2. Digital supply chain issues, 3. Products and Services obtained through a digital manner, 4. Impacts of digital changes to products already in use, 5. Key program components and possible solutions, 6. Risk Assessments / Analysis, 7. Regulatory requirements, 8. User awareness (People aren't as aware as you might think.), 9. Incident management and learning from them, 10. Management Systems, 11. Independent reviews and assessments (Governance)...and more. It's a very informative talk with a focus many aren't considering in Supply Chain Management; the digital aspects. Don't miss this! Enjoy!
It's time for my regular discussion with noted Crisis and Business Continuity industry leader, Regina Phelps. We find out the latest news with COVID, and wonder if we've been here before. We also touch on vaccines, boosters, and resetting expectations). See the link below to the report Regina references. The second part of our discussion focuses on Monkey Pox, and whether we should be worried or not. We also talk briefly about our next show where we talk about our 'Shifting Baselines' in ourselves, our organizations, and our communities.
Downloaded PDF from https://www.covid19treatmentguidelines.nih.gov/
Working with you suppliers is key if you want to create Supply Chain Resilience for your organization. I talk with the Head of Business Resilience Lead Logistics at Maersk, and BCI award winner, Zera Zheng. Zera is very passionate about supply chain resilience and we have a very interesting talk, touching on such subjects as: 1. The elements of Supply Chain Resilience Management, 2. Supply Chain Mapping, 3. Contingency Options and Contingency Strategies (Acceptance, Reduce dependency, Work with Suppliers, Exit the relationship), 4. We get a real-life viewpoint of how Mearsk managed the Suez 'ship' crisis (You know the ship stuck in the canal), 5. 3 key areas of focus when supporting customers (Visibility, Alternative Solutions, Communications), 6. Supply chain resilience through collaboration, and more. It's a very interesting talk with some new perspectives on Supply Chain Management and Resilience. Enjoy!
If the COVID19 global pandemic has taught organizations anything, it's to develop a stronger focus on their supply chain. I speak with Supply Chain Management (SCM) expert Matthias Rosenberg about what you should know about SCM to help your organizations and communities deal with disruptions in a proactive and positive manner. We talk about: 1. Defining Supply Chain Management, 2. The different perspectives on Supply Chain (e.g., Corporate view vs. SCM view), 3. SCM complexities, 4. Supply Chain Continuity Management (SCCM), 5. The SCCM Lifecycle (Analysis, Design, Implementation, Validation...), 6. SCCM solution options, 7. SCCM/SCM challenges, and 8. Some quick tips for professionals and organizations. It's an in depth talk about SCM you don't want to miss. Enjoy!
Managing communications during a crisis can be tough, but it's even harder if you don't know who your stakeholders are. I'm joined by Crisis Management expert Caroline Sapriel, who will help us understand how to identify our stakeholder and stakeholder groups, and how we need to communicate with them.
We touch on:
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Defining a stakeholder,
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Why quick ownership of a cyber event is important,
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Who owns a cyber incident,
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Why empathy is important during an incident,
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Why we should pay attention to what stakeholders think, say, and react,
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Various impacts upon stakeholders,
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Situational awareness,
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How to identify our stakeholders (5 steps),
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Stakeholder mapping,
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Stakeholders vs shareholders,
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Modes of communication, and
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What types of communication we should leverage.
Cyber crises are happening every day and knowing how to communicate with stakeholders is key. Don't miss the valuable information Caroline shares. Enjoy!
To obtain a copy of the article Caroline reference's, go to: https://www.csa-crisis.com/
It's time for another chat with renown leading BCM industry expert, Regina Phelps. For our June 2022 chat we touch on: 1. The latest on Monkeypox, 2. Polio in London (Wasn’t this eradicated?!), 3. COVID Update (Vaccines, boosters, and where the world stands right now), 4. Continue our talk on planning and executing Ransomware Exercises (Injections, Virtual Exercises…), and much more! As always it’s an informative chat with Regina and there’s lots of you to take away. Enjoy!
If there's one thing organizations have learned throughout the COVID19 global pandemic, it's how fragile our supply chains are. I speak with longtime noted Business Continuity Management and Risk expert, and global award winning industry personality R. Vaidhyanathan (RV), about how to create resilience within our Supply Chains. We touch subject such as: a) Risks identification and management, b) Evaluating vendors and partners, c) Trends in Supply Chain Mgmt., d) Strategizing alternatives, e) Linking compliance and 3rd party arrangements, f) Contracts and regulatory obligations, and much, much more, Enjoy!
Business Continuity – is it strategic? That’s the question award-winning and globally recognized BCM industry professional, Luke Bird, asks in the recently published article “Is Business Continuity Really Becoming More Strategic”? Luke talks about the difference between strategic thinkers, and the traditional approach of being a ‘doer’. In this episode we talk about: a) Is Business Continuity becoming more strategic?, b) The difference between strategic and tactical thinking/acting, c) Strategic skills, d) A BCM voice at the boardroom table (Getting a voice heard, and how it usually ends up unfolding), e) Aligning activities to Leadership (Mission, Vision, Values), f) The BCI Global Report – The Future of Business Continuity (the report that started Luke’s Strategic’ line of thinking), and g) What BCM professionals can do to start thinking strategically. In the final segment, we touch on a subject important to Luke – Mental Health and Wellbeing. Luke inspires us to help bring this topic front and centre in the BCM/Resilience industry, as more and more professionals succumb to burnout and mental health challenges. He asks the question: ‘What do you do when the BCM/DR/Resilience professional can’t go on?” It’s an enjoyable discussion with a great colleague. Enjoy!
Luke Bird Contact Information: resiliencerewire@gmail.com
Business Continuity and Risk Management must work closely together, like two people in a well-orchestrated dance; a 'paso doble'. I speak with Business Continuity and Risk Management expert Federica Maria Rita Livelli about how these two disciplines need to work in parallel to maintain synergy and unity. In this episode Federica discusses: 1. Defines the likeness between disciplines and how they assist each other 2. Discusses strategies and resources that link the two disciplines together 3. The importance of the Business Impact Analysis and the Risk Assessment 4. Understanding the business 5. The resilience that can be created between the two 6. A holistic and harmonized approach to BC and Risk Mgmt. 7. Tips for practitioners to foster an '...environment... based on shared risk...culture, values, trust and collaboration'...and much more! Enjoy!
Being a corporate business leader can be tough. Mishandled crises can devastate businesses, lives and livelihoods (Hemus, 2020) I talk with internationally recognized crisis leadership expert and author, Jonathan Hemus, as we talk about what good leaders need to understand, know, and react, when disasters and crises strike. We talk about: 1. The challenging risk landscape (health, economies...) 2. Securing executive buy-In 3. What organizations need have - and do - pre-crisis? 4. How to create a Crisis-Resilient Culture 5. The common flaws in crisis response 6. The golden rules for a successful crisis response 7. Michael McCain's response to the Maple Leaf food crisis, and more. It's an informative discussion about a serious subject, and yet very open and accessible to people that might not be fully versed on crisis leadership. We might even have a comment or two about Aston Villa. Enjoy!
It's my monthly talk with author and entrepreneur, Regina Phelps. For our May 2022 discussion, we talk about: 1. Monkey Pox (What is it? What do we know, and what we don't know.), 2. COVID (An update from around the globe...and why things ain't look so good right now...), 3. Avian flu and increased animal contact, 4. Out continued talk about Cyber Exercises, and focusing on sustained technology outage / data loss and Regina's goal to make 'em cry. Another great chat with lots of information you can use in the office, especially if you're thinking of doing a cyber exercise. Enjoy!
Sometimes the size and scale of Business Continuity Management (BCM) can be intimidating - to people in our own industry and to those trying to understand the industry. I speak with noted expert and author of 'Business Continuity Management: A Practical Guide to Organizational Resilience and ISO 22301', James Crask, For this episode we talk about: 1. Defining resilience, 2, What can be learned from international standards (the benefits and the pitfalls), 3. Lessons for the BCM and resilience industries from COVID19, 4. Establishing governance in BCM and Resilience, 5. Writing plans and procedures (and what to do with the 'fluff'), and 6. Exercising our plans - and who should be involved. And much more! James helps bring clarify to many key BCM topics to enable any professional and organization thrive in their BCM and resilience programs. Enjoy!
Climate Change is one of - if not the most - important issue facing individuals, communities, organizations, and the world today. It's become a key component that many Business Continuity (BC) professionals must address; from the Risk Analysis (RA) to the Business Impact Analysis (BIA), to preparedness and response plans. I talk with noted industry expert Margaret Millett about what BC professionals can do to address Climate Change concerns in their organizations. We talk about: 1. Historical Information (cities, species...), 2. Risks and Impacts, 3. The challenge facing the BC profession and professional, 4. Considerations for organizations, 5. What opportunities exist for the BC industry/professional?, 6. Getting ahead of the Climate Change risk, 7. The Risk Analysis (RA) and Business Impact Analysis (BIA), 8. Policy and standards, 9. Company response (Mitigation, Preparedness, Response, Recovery), 10. Metrics, 11. Sharing information with Leadership and the Board of Directors...and more. It's an insightful discussion on how we as professionals, can address the challenges Climate Change posses us and our organizations. Enjoy!
Being a leader is hard. It's even harder during a crisis. I speak with psychologist and author, Gavin Freeman about leadership psychology as it pertains to crisis management. It's quite insightful and at times, surprising. We touch on: 1. The Ardent – Dreamworld Incident (Who? What? When? Where? Why? How? Outcome?), 2. The mind of the CEO – Upper Echelon of the CEO, 3. Regulatory Theory, 4. Promotional vs Preventative to Performance vs Preventative, 5. Behavioral Agency Theory, 6. Reputation Management, 8. Value = Insight + Tension (This is really interesting and worth a listen), and 9. What can leaders, professionals, and organizations do? It's a very interesting talk about psychology and crisis management, and Gavin does a great job of turning theory into something lite and understandable. It become clear quite quickly, that being a leader during a crisis is much more than following a plan. Enjoy!
It’s my regular chat with noted industry expert Regina Phelps. For this episode we talk about: 1. A quick COVID pandemic update (Vaccines and vaccine expectations, world statuses - China, US, Canada… - boosters, the mess some are findings themselves in, 2. Shanghai, China and the coming impacts on the supply chain, 3. The Ukraine War and its continued impacts, 4. Ransomware and Cyber Threats (What happens in a ransomware attack? 5. Designing a ransomware / cyber exercise (What a cyber exercise is – and what it isn’t, Ransomware design principles), 6. 10 critical elements that make a cyber exercise work (We only cover elements 1-4, but to hear elements 5-10, go to the Preparing for the Unexpected YouTube channel). Regina shares some key information on cyber/ransomware attacks and how we can prepare for them. Don’t miss her vital insights. Enjoy!
rganizing our Business Continuity Management Systems (BCMS) is key to long-term viability. in other words, setting up everything is everything. I talk with BCMS expert Jacopo Caparelli, as we talk about how organizations can set-up their Business Continuity programs as valued management system. We talk about: a) defining the BCMS and its various stages/components, b) the key components we really need to focus on, c) How, why, and what we need to do to set up 'everything', d) 4 Guiding Questions we should be asking ourselves, e) Clarity around the Policy vs the Program f) How to write a good policy and what is should contain, g) Governance, and much, much more. Jacopo insightful knowledge of BCMS systems will help any professional or any organization understand how they can make their programs more successful, or identify how they can turn that not-so-well-performing program around, onto a path of success. Enjoy!
The COVID pandemic impacted everyone around the globe. No country or business has escaped its wrath. I speak with University Extension Specialist of the University of the Philippines Institute for Small-Scale Industries (UP ISSI), Joanna Rose Laddaran, who discusses 'Inclusivity in Business Continuity and Supply Chain Resilience: Lessons from Philippine MSMEs'. Joanna talk about: 1. Inclusivity in business 2. The definition of MSME (Micro, Small, Medium businesses) 3. Define the ECQ program and the impacts upon implementation 4. Philippine supply chain disruptions with a couple of case studies 5. Financial resources available to MSMEs for Post-Disaster Recovery 6. How to help MSMEs recovery from the effects of the COVID Pandemic 7. The meaning of HANDA and how promoting it has helped MSMEs 8. The lessons learned from promoting BCP amongst MSMEs 9. Strengthening partnerships and collaboration...and lots more. We often hear about what's happening in Europe, or North America. This episode sheds some light on activities and the lessons learned from the Philippines. Enjoy!
The last few years have taught us allot about organizational risk, business continuity, and lessons learned. I speak with noted expert Andrew Witts, about the lessons learned during 2020/2021...and perhaps into 2022. In this episode we talk about: a) Why do we need to rethink the way we do business continuity? b) Some of the lessons learned from 2020 (e.g., Loss of Resources, Locations, Staff, Vendor, Applications, c) Compound Threats and what this means, d) The supply chain, e) Cyber impacts caused by the pandemic, f) Human capital impacts, and g) How risk can help Business Continuity. Lots of great topics with allot of great insights. Enjoy!
It's our monthly discussion with renown expert Regina Phelps, and we talk about a wide variety of topics this month. For the March 2022 episode we discuss: 1. Crisis Leadership and Ukrainian President Volodymyr Zelensky (a masterclass in crisis leadership) 2. The ongoing war in Ukraine and the collateral damage (Supply chain effects. Global Food supply, Trade, Energy: petroleum), 3. Economic impacts ( Stock market, Inflation, Energy costs...), 4. What companies should be doing regarding the Increased possibility of cyber attacks 5. Making them cry with Cyber exercises, 6. The latest on COVID and the BA.2 variant (North America, USA, the world...), and 7. A 4th Wave? As always, the March 2022 talk with Regina is insightful and chock full of information you don't want to miss. Enjoy!
We do something a little different for this episode. Globally recognized Business Continuity Management and Resilience expert and author of 'My Experiments with BCM', Daman Dev Sood, will read a few chapters from his new book, and then we'll talk about the chapter content after each reading. We touch on chapters titled: a) And a Million Dollar Question, Answering While I Close this Book (What do Business Continuity Mangers Do?), b) Communication and Commitment (Continued Commitment) c) I am the Boss, I know the Business, and d) My Principles Valued @ Half a Million INR. All the chapters are from Daman's own personal experiences in the BCM industry, and you're sure to relate to the stories and follow up discussions, as we talk about each experience (Chapter) in detail. Enjoy!
Climate Change is one of the hottest topics in news headlines and in the business world. I talk to climate change evangelist Pinaki Bhaduri about the effects of climate change on organizational resilience. We touch on: a) how businesses can reposition themselves b) Changing BCM and Resilience strategies c) the impacts on supply chains and risk management d) Environmental, Sustainability, Governance (ESG) e) mitigation activities f) the Board room, and much more. Pinaki shares many thoughts and ideas for organizational leadership and industry professionals about what they need to consider with regards to climate change. Either organizations will adopt climate change into their plans, or they won't...and end up failing. A very enlightening talk, so don't miss it. Enjoy!
Risks! Everyday we face risks and need to be able to manage them. Organizations need to be able to manage their internal risks and their external risks. I speak with noted risk expert Tony Thornton about how organizations can do just that; manage their risks. We touch on: a) Challenges with our current 'business jargon' b) IPEC risks (What are they, and what can be done about them?) c) How to manage IPEC risks using the acronym 'ABCDE' d) Discuss the differences between 'likelihood' and 'probability' e) Reporting metrics Tony is a lively speaker and obviously quite passionate about risk, and you don't want to miss his talk on IPEC Risks. Enjoy!
Business Continuity & Operational Resilience: Is it the Same? Many people in the industry are pondering that question. I'm joined by two founders of the Resilience Think Tank, Ashley Goosman and Andreas Bryant, who will try to help answer this question. We touch on: a) Defining Operational Resilience b) Is this is simply a rebranding exercise c) Compliance and Regulatory factors, d) Existing frameworks that help with Operational Resilience, e) Dashboards and displaying value, and f) Provide some tips and guidance on what BC/Resilience professionals can do to start themselves, their role, and their organization on a path of resilience. It's a great chat with some key thinkers in the industry. You don't want to miss what they have to say
It's my regular talk with industry expert and a former nurse, Regina Phelps. For this episode we talk about some new topics, though of course, we still touch on global pandemic topics. a) The possibility of war what that means for the rest of the world? (supply chain effects, increase in cyber attacks, and more...), b) What's the status of Omicron and COVID around the world, and where we might be going, c) The 'trucker' protests at the Canadian border and in the capital city of Ottawa, d) What the post-COVID future might hold for continuity professions...and the world. It's always a great discussion with Regina, and you won't want to miss our talk about the possibility of war (Russia and Ukraine) and what that means for organizations and continuity/resilience professionals. Enjoy!
very special episode today; an episode I dedicate to my mum and aunt's Kendall and Brenda. I talk with two inspiring woman involved with the Business Continuity Institute's Women in Resilience committee; chair and co-chair respectively, Rina Singh (Host of ResiliencePod) and Margaret Millett. In this episode we talk about a) Why the Women in Resilience initiative is important to me, b) The women that have inspired me c) Challenges faced by women in the resilience industry d) The need for the Women in Resilience committee e) The committee's goals, objectives, purpose f) Define what an ally is...and isn't g) Resources and how people can get involved...and more. You don't want to miss this inspiring episode. Enjoy!
BCI Women in Resilience Site: https://www.thebci.org/group/women-in-resilience.html?gclid=CjwKCAiAhreNBhAYEiwAFGGKPP808jRwd9VAAwFA80rOicQxEWZNaugolH3fXNDoM_sKAe6WzuEgZBoCaUoQAvD_BwE
Diversity & Inclusion is good for you, for your community, and good for you organization. It’s the smart thing to do. Ignoring D&I can create many issues and challenges for organizational leaders. Join me as I talk with speaker, author, and award winning Diversity & Inclusion expert, Michael Bach, about his book “Birds of All Feathers: Doing Diversity and Inclusion Right”. Michael and I talk about: a) Define some key terms associated with D&I, including a term you may not be familiar with – Intersectionality, b) Is ‘reverse discrimination’ a real thing?. c) The Social Justice and Creativity & Innovation D&I Models, d) The development of the D&I Business Case, and all that it entails, e) Measuring D&I Success, and f) What gets in the way of D&I. It’s a very interesting talk with Michael, who really shines a different light on the D&I topic, and clears up some common misconceptions about it. He even clears a couple of for me. If you want your organization to be better at its D&I initiative, and understand why it may not be working the way you’d hoped, listen to what Michael has to share. Enjoy!
What opportunities are there in the Resilience / Business Continuity Management (BCM) industry that enable professionals to be - and stay - relevant? The answer to that that question and many more, are discussed as I talk with the CEO of Crisis Ally, Alexandra Hoffmann. In this episode, Alexandra talks about: a) the role of Diversity and Inclusion, b) soft (Human) skills c) linking activity to the organization's purpose (and the overall culture), d) the differences between resilience and sustainability...or the lack thereof, and so much more. Alexandra's passion for the Resilience, Business Continuity Management, and Security industries is easily apparent, as she shares many great insights into how industry professionals can shine before, during, and after, an adverse event. Don't miss it!
Get some clarity on what's happening with COVID, Vaccines, Boosters, the impacts the pandemic is having on the young, and the Omicron variant (as of recording on Dec 8/21). It's my regular talk with industry expert and a former nurse, Regina Phelps. For this episode we talk about: a) Where we are in Canada, USA, and the World, b) The BA.2 Omicron variant ('stealth omicron'), c) Kids and animals catching COVID, d) The possible origin of Omicron, e) Taxing the un-vaxed, f) What the future might looks like, g) The Long Tail of COVID. A very informative talk you don't want to miss.
I talk with the Disaster Recovery Institute Foundation President and Chairman of the Board for the Disaster Recovery Institute International, Al Berman. Al shares his thoughts on: a) Cyber Security. b) Compliance and Regulatory issues, c) Supply Chain issues and causes, and d) the changing face of working from home...post-COVID. Al shares his many years of experience and you don't want to miss his insights.
With temperatures rising and the risk of disasters growing, our world is increasingly vulnerable. Most people see disasters as freak, natural events that are unpredictable and unpreventable. But that simply isn’t the case – disasters are avoidable, but when they do strike, there are strategic ways to manage the fallout. (From book cover) I talk to author and disaster researcher, Dr. Samantha Montano, who'll will talk about her first book - Disasterology - as she explains why we aren’t doing enough to prevent or prepare for disasters and how our approach to recovery needs to change. It's timely narrative that draws on Dr. Montano's first-hand experience in emergency management, and it's an episode you don't want to miss.
If you are a Business Continuity or Resilience professional and you wonder what your future role will look like, or if you struggle to articulate your value to senior management and the business overall, this...is for you. (From the Resilience Think Tank article Articulating Value as a Business Continuity Professional, Jones & Maneva, September 2021).
I talk with 2 of the founders of the Resilience Think Tank, Lisa Jones and Milena Maneva, about their published article with the BCI. We have a very informative discussion on how to communicate our value to organizations and where we can help organizations succeed in BCM, Crises, and in Resilience. Some of the topics we touch on include: a) Getting involved with, and how to approach, other organizational disciplines, b) Aligning our BCM program to our organizations, rather than just a standard or guiding principle, c) Tie our actions to risks raised by our organization(s), d) How to break down silos and create a network, and much more. It's a fun chat with Lisa and Milena you don't want to miss.
Whether you're a new or an experienced BCM practitioner, and whatever your specific role within your organization, if you have an interest in implementing and maintaining an effective BCM program, this episode is for you. We speak with highly recognized BCM, Risk, and Crisis Mgmt. industry expert and author, Andy Osborne. We'll talk about many of the concepts, tips, and ideas contained in his book Practical Business Continuity Management: Tops Tips for Effective, Real-World Business Continuity Management. Andy provides some great insights and examples when discussing the BIA, RA, BCP, and even how to work with Executive Management. Regardless of your level of BCM experience, you're sure to enjoy this episode with Andy.
In today's environment organizations must become resilience, or they risk be passed over by potential partners, customers, and clients. Join me as I talk with a respected leader in the field of Organizational Resilience, Rick Cudworth. Rick will talk to us about Organizational Resilience, including how to establish a 'Resilience Mindset' and the knowledge of mindfulness, to help corporate leaders and their organizations, before and during, adverse situations. We'll learn about the Resilience Lifecycle (Design, Change, Adversity), as well as outlining the 3 key pillars of Organizational Resilience. Rick will also give us some tips on how organization's can help foster individual resilience, which aids in the development of organizational resilience. There's allot of great information for those interested in resilience, so don't miss it!
Get some clarity on what's happening with COVID, Vaccines, Boosters, the impacts the pandemic is having on the young, and the Omicron variant (as of recording on Dec 8/21). It's my regular talk with industry expert and a former nurse, Regina Phelps. For this episode we talk about: a) Where we are right now (US, Canada, Europe...) b) What we know - and don't know - about the Omicron variant c) Understanding boosters d) The impact of vaccines on the young e) Understanding how COVID is harming the young...the ARE getting sick from COVID. f) Myths and misinformation. A very informative talk you don't want to miss.
After 25+ years in Business Continuity, globally recognized Business Continuity industry expert Brian Zawada has released his first book 'The Business Continuity Operating System: What The Best Do Differently to Achieve Success'. I talk with Brian about his book and how organizational leadership (and BC professionals) can: a) align BC to strategic goals, b) achieve lasting focus and buy-in, c) create and maintain meaningful engagement with stakeholders, d) make the role of a BC professions more meaningful, and much much more. Brian walks us through four (4) key questions that all BC professionals can ask their leadership to help create and contribute to, the 'right level of resilience'. Brian also shares his personal experience with contracting COVID19 early in the pandemic and what that felt like. Its a very enjoyable and insightful discussion.
Join me December 2, 2021 at 9am EST, as I talk to Information Security and Business Continuity expert Willy Fabritius on 'How Information Security and Business Continuity are Linked'. We'll talk about how important InfoSec is to an organization and how it differs from Cyber / Infrastructure Security, while identifying where Business Continuity helps overlap. Willy will also discuss Supply Chain Management and how not having a strong process could have a significant impact upon your systems, services, and employees; think of phishing emails and clicking those 'harmless' links in emails. Willy will also provide us some good practices and strong governance recommendations that leaders can implement at their own organization's to ensure strong InfoSec processes that work with BCM, to ensure a better protected organization. Will provides some great insights and even throws in some humor into a subject often seen as dry and dull. Don't miss it!
'Gloom to Boom': How Leaders Transform Risk into Resilience and Value' is the latest book by Andrea Bonime-Blanc (Routledge, 2020). I chat with noted global risk, ethics and governance strategist, and author, Andrea Bonime-Blanc about some of the key megatrends that are affecting today's business world, including the trend to increase the use of Artificial Intelligence (AI) and the considerations related to it. We'll also talk about how categorizing risks using ESG&T considerations (environment, societal, governance, technology) can assist organizations in creating opportunities from risk to create a stronger sense of resilience - and value. Finally, Andrea will discuss the role of leadership and how they can transform risk ESG&T risk into resilience and value for clients, customers, partners, suppliers, and employees. Don't miss it!
It's that time again! I talk with internationally recognized industry expert Regina Phelps, as we touch on all things relatable to the current COVID pandemic. This month we talk about: a) Current status (Global status including US, Canada, Europe etc.) b) The Crystal Ball: What does the future hold for the next few months (Vaccines, status, immunity etc.) c) Endemic vs Epidemic vs Pandemic (What's the difference?) d) The upcoming holidays and suggestions for the difficult conversations about vaccine statuses, and lots more! Don't forget to check out the Health and Human Services toolkit referenced in the episode: https://www.hhs.gov/sites/default/files/health-misinformation-toolkit-english.pdf
Due to COVID and the impact felt by all industries, Operational Resilience has become a major focal point for organizations. Join me as I talk with Fusion Risk Management CEO, Mike Campbell. Mike clears up the confusion between organizational resilience and operations resilience, and the importance for organization's for focus on resilience. We'll also talk about the various components that make up operational resilience and how an organization can begin to tear down the silos, while building up resilience. Mike will also talk about the new paradigm organization's face with employees working from home, and how the traditional 'everyone-back-in-the-office' approach may no longer work going forward. We'll also discuss how strong operational resilience can help organizations with decision-making, especially during disasters, crises, and incidents, when the demand for information goes up and the time to provide it goes down. A very enjoyable chat about operational resilience, with lots of insights for leaders. Don't miss it!
I talk to industry expert Lynn Hobballah about two key Business Continuity topics: Embedding Business Continuity into an Organization, and Leadership Support and Communications During Disruptions.
With Embedding BCM, Lynn provides some tips on how to integrate BC into everyday business thinking and how awareness is a key component to achieving that goal. We also talk about how BC is not a stand-alone process and that there are benefits to making BC part of daily activities.
Second, Lynn talks about the role of Senior Leadership during a crisis and how to prepare them for being active members of the Crisis Management Team (CMT). Lynn provides some insights on what kinds of support they can provide the CMT and how transparency helps increase support for the BCM program.
Lynn provides lots of great tips and insights to help embed BC into our organizations and how leadership buy-in and support helps during a crisis/disaster. Don't miss it!
Disclaimer: The opinions and experiences expressed during this episode are those of the guest and do not reflect those of her employer.
There are allot of differences between the Public and Private sectors, and the differences between Emergency Management and Business Continuity is but one of them. Not understanding the differences between the two and how their focus is different between the two disciplines is key for all Business Continuity Management (BCM) Professionals. I speak with Emergency Management and BCM expert, Julian Richardson about where the roles, responsibilities, and divisions lie between these two areas. Juliana will also help us understand how both can actually work together - to dovetail - their respective activities to benefit people, organizations, and communities during times of disaster. Juliana will also share some good COVID-related stories from her time working at the Moorfields Eye Hospital. These success stories could be used a model to help other organizations during COVID. It's a great chat with Juliana - don't miss it.
The Fall 2020 edition of the Disaster Recovery Journal magazine contained what became a controversial article on Business Continuity Management (BCM) entitled Is Our Profession at a Crossroads? As a result, there has been continued conversations about BCM and the value it offers to professionals, leadership, and organizations. I talk with the author of the article, well-known industry expert James Green. James will talk to us about why he wrote the article and the thinking behind it. We'll also touch on some of the negative responses resulting from the article's publication.
Well-being is in the midst of a revolution and the more organizations understand wellbeing - what it is, what it's not - better they and their workforces become. I speak with Occupational Health & Safety and Well-being expert Kate Field to talk about well-being and what it really encompasses. As Kate puts it, well-being is not just yogurt and yoga and you'll have to listen to know what that means. Kate will talk to us about how resilience in people and organization's is created by trust and working together; bridging various groups instead of working in isolation. We'll even get some pointers on how Business Continuity professionals can help with and contribute to, the wellbeing revolution. If you want a better workplace, don't miss my chat with Kate.
Resilience isn't just about technology components are available or ensuring business operations continue, it's also about personal resilience. I speak with resilience expert and the creator and host of the popular podcast RESILIENCEPOD, Rina Singh. Rina will talk to us about four (4) key tips organizations and individuals can foster to help build a sense of resiliency by developing relationships in our professional and personal lives. These tips will seem simple and logical but without the hard work and continuous effort, resiliency cannot be pursued. Rina will also talk to us about Business Continuity Institute's (BCI) Women in Resilience (WiR) initiative, where she is the Vice-Chair. Don't miss a truly enlightening and inspiring discussion to help you become more resilient.
Artificial Intelligence (AI) is becoming a key component in many components of our daily lives and that includes Technology Plans and Business Continuity Management. I talk with longtime security expert Agnidipta (Agni) Sarkar about how AI can help the BC industry in the future and what AI is doing for us now. Agni will also talk to us about Cyber Resilience, and how it differs from Cybersecurity. He will provide an overview of what organization's need to have in place to address Cyber attacks (e.g. Ransomware) prior to any actual instance occurring. An information chat about AI and Cyber Resilience you don't want to miss.
It's our September 2021 update with Regina Phelps on all things related to the global pandemic. This month we talk about: a) the current state of COVID around the globe, b) the latest happenings with the need (or not) for booster shots, c) vaccine 'passports' and why they are being implemented, d) the progression of the Delta variant and the impacts to the young and school systems, and, e) considerations for the upcoming fall and winter seasons. Aa always, it's an informative episode where you get the latest updates on the global pandemic without the political spin. Don't forget to check out the 2 article links mentioned during the episode for more information. 1) Considerations in Boosting COVID-19 Vaccine Immune Responses - The Lancet Published: September 13, 2021DOI:https://doi.org/10.1016/S0140-6736(21)02046-8 https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(21)02046-8/fulltext 2) Fact-Sheet Workers-Need-Respirator Mask info - ACGIH https://www.acgih.org/covid-19-fact-sheet-worker-resp/
Don't miss it!
Supply Chain Management and building resiliency within your supply chain is more than thinking about finding alternate suppliers. I talk with recognized Supply Chain Management industry expert Paul Raw, about what really makes up a good Supply Chain Management system and the considerations that organizations often overlook - or don't even know about. We'll touch on how the supply chain can be managed effectively using risk identification and risk management practices. Paul will also talk about he Resiliency Cycle (Prevention, Mitigation, Preparation, Response, Recovery) using real-world examples and some personal experiences. Paul takes Supply Chain Management and Resiliency into a much more detailed world. Don't miss it!
Do you want to be better at what you do? Do you want stronger Organizational Resilience? Do you want stronger Risk Management practices? Join me as I talk with Dr. Aarti Anhal about how we can use personal reflection to help us increase our personal resilience, reach our optimal performance, and increase organizational resilience. Dr. Anhal will also provide some insights and tips for how managers and leaders can use feedback - often seen as a negative thing - to help their team members focus on and play to their strengths. Dr. Anhal helps us understand how these psychological aspects helps organizations deal with crisis situations, and to help build strong crisis team leaders and members. An enlightening episode you don't want to miss.
Audit is not the bad thing many would believe. Audit can actually help us with our Business Continuity Management (BCM) programs to develop stronger response plans and incident investigations. I talk with IT Audit expert Mark Fenech, who will provide insights on how BCM - and an organization in general - can leverage Audit practices and personnel. We'll chat about recommendations vs observations, where Audit can get involved with incident investigations, and even the differences between auditing documentation and applications. Mark will also help us prepare for an audit by providing some tips on what kinds of documentation and information Audit seeks. Make the Audit department your ally, and listen in to learn how Audit can help bolster your BCM programs.
It's my monthly update with expert Regina Phelps and we touch on a few subjects this month: a) where we are now with COVID, b) where we are with variants (and vaccine-resistant vaccines), c) health care workers, d) the world unvaccinated, e) the new COVID impacts upon the young, and f) a brief introduction to Long COVID. This episode is not about 'bunnies-and-rainbows' - it an open and honest real-world view of where we are in the fight against the global pandemic. Don't miss Regina's insights!
Organizational Resilience is so much more than what we think. Have you ever thought about Diversity & Inclusion (D&I), as being a contributing factor to creating a sense of resiliency? Join me as I talk with award-winning diversity and inclusion expert Lucile Kamar, as we chat about D&I what it is, how you can contribute to it, and how to recognize it. We'll also learn about how our unconscious biases contribute to creating a non-inclusive environment, hindering an organization's ability to create a resilient environment. Lucile provides some incredible insights in how D&I contributes to resilience, with tips and suggestions you don't want to miss.
Part 2 of my talk with Dr. Gavriel Schneider on Presilience. Presilience is a different way of viewing resilience, in individuals and organizations. Join me as I talk with acknowledged subject matter expert on human centric and Integrated Risk Management, Safety and Security, Dr. Gavriel Schneider. Dr. Schneider has extensive senior level management and leadership experience, and talks to us about how the current compliance-based resiliency approach of organizational leaders needs to change. Presilience is about the ongoing use of skills in a way to better your response to risk, whether it is an opportunity, crisis or emergency. It's not just the commonplace way of utilizing risk management to create a 'response plan'; it allows you and your organization to be better positioned even after you've experienced an adverse situation. It's another real eye-opener of a chat, so don't miss this episode and don't forget to check out Part 1 which aired 2021-07-08!
Organizational Resilience does not come about by working in silos. Join me, as I talk with resilience and crisis leadership expert Caroline Sapriel, as we discuss how we can connect different groups to create strong crisis leadership and build a sense of organizational resilience. Caroline touches on such topics as: 1) common themes in crises, 2) After Action Reports, 3) Crisis Preparedness, 4) distinguishing between sudden and creeping crises, and 5) Stakeholders Management and Mapping. And more! There is allot of good advice for organizational leaders and resilience professionals on how to look at crises and crisis response to help create Organizational Resilience. Don't miss it!
If you have doubts or questions about COVID19 and vaccines (the facts and myths), and want to know more about the new the Delta Variant taking hold around the globe, then this is the 'Preparing for the Unexpected' episode you must not miss. I speak with internationally recognized expert Regina Phelps (who was also a nurse), who puts everything into perspective. If you have fears of getting a vaccine, Regina breaks it down for you and what it means to get a vaccine...and the facts about not getting a vaccine. Share this with your friends, family, and work colleagues that are hesitant about getting a vaccine or push back believing it'll do more harm than good - or even that COVID is a hoax. This gives you the information you need to make informative decisions based on fact, rather than political spin. Don't miss this episode!
In December 20219, the Financial Conduct Authority (FCA) in the UK published a paper that ...Firms identify their important business services and apply resilience impact tolerances. This has can have a significant impact upon an organization's supply chain and ensuring compliance with the FCA directive. I speak with Sarah Garrington who will outline the compliance requirements contained within the FCA publication and what organizations can do to address it. Sarah outlines high-level considerations and steps corporate leaders must consider when planning to respond to the FCA requirement and ensure compliance. We even touch on work completed via the Business Impact Analysis (BIA). The FCA directive will have far-reaching impacts, so be sure to tune in and learn what you might need to address, even if you're not in the UK. A very information and important episode. Don't miss it!
What is a Smart City? In an increasingly chaotic and disruptive world of technology, I talk to Dr. Jacqui Taylor, one of 2019’s Global Leaders and a top 10 global Internet of Things innovator. Dr. Taylor will share her global work as the world’s first Smart City Tsar and define what makes up a Smart City and the considerations, and extensive work required, needed to make cities - and nations - Smart. Dr. Taylor provides us clarity on the benefits of a Smart City and identifies the misconceptions about the top and describing how to recognize a Smart City by not 'seeing' the technologies behind it. It's the next logical step in our development as a community and as a nation(s). An very interesting discussion not to be missed.
Presilience is a different way of viewing resilience, in individuals and organizations. Join me as I talk with acknowledged subject matter expert on human centric and Integrated Risk Management, Safety and Security, Dr. Gavriel Schneider. Dr. Schneider has extensive senior level management and leadership experience, and talks to us about how the current compliance-based resiliency approach of organizational leaders needs to change. Presilience is about the ongoing use of skills in a way to better your response to risk, whether it is an opportunity, crisis or emergency. It's not just the commonplace way of utilizing risk management to create a 'response plan'; it allows you and your organization to be better positioned even after you've experienced an adverse situation. We'll also talk about the VUCM world of risk management (Volatile, Uncertain, Complex, Ambiguous). It's a real eye-opener of a chat, so don't miss it!
The profession of Emergency Management isn't always recognized the same way around the globe, neither is Emergency Management certification. I speak with Officer Russell Dippy, the Emergency Management Coordinator for the South Australia Police about the state of Emergency Management in Australia. We'll define the differences between Incident Management, Emergency Management, and Disaster Management, and Russell will also talk to us about the differences between a a Profession, Professional, and Professionalism. I'll also talk to Russell about Emergency Management certifications; their significance, how to obtain certifications, and the the key certifications recognized in Australia. Russell will also touch on the challenge of having Emergency Management recognized as a profession in the land of Oz. A very interesting chat, so don't miss it.
It's that time again! It's my monthly discussion with recognized BCM industry expert Regina Phelps. For this month we mix it up a bit and talk about what the pandemic means to the field of Business Continuity, how to promote what BC professionals do and offer organization's, and how we can show Value on Investment (VOI). As always, we start off with a quick update on the status of COVID-19 and vaccine's around the globe. It's always a great discussion with Regina, so don't miss it.
As Business Continuity Professionals, it's important we keep ourselves up to date on the latest methodologies, incident learnings, and happenings in our industry. I speak with noted industry expert Russ Parramore, FBCI about the Business Continuity Institute's (BCI) Continuous Professional Development (CPG) program. We learn about what CPD is, it's function, and the benefits it offers today's professions. Russ will also talk about mentoring and how mentoring helps build a mentee's abilities, confidence, skills, knowledge, and focus. We'll also talk about the ongoing working relationship between a mentor and mentee; when it's working and when it's not. An informative episode to help you build you BCM career. Don't miss it!
What does a Business Continuity Management Systems (BCMS) entail? Join me as I talk with Business Continuity expert Jacopo Capparelli, as he provides insight on what a BCMS program entails. Jacopo will provide some insights on how the 'Analysis' phase of the BCMS is often mismanaged and how it can be improved using technology and Artificial Intelligence (AI). We'll also touch on the key Contingency Resources that all professionals, programs, and plans should address during adverse situations. Jacopo talks about the BCMS program with clear and concise language and shouldn't be missed by anyone wanting to know more about the BCMS. Enoy!
Join me as I speak to Dr. David Lindstedt and Mark Armour about the the latest happenings with the AdaptiveBC movement, as well as how the Business Continuity industry is changing. We'll touch on such things as Risk Management, the need to stop focusing on known scenarios and their impacts, and the problems with 'plans'. David and Mark will also talk about how industry professionals are beginning to take notice of the AdaptiveBC and embrace new ways of performing BC activities and why. We'll also talk about some of the 'soft' skills that BC professionals will need to address moving forward. As always, it's an exciting chat that makes you really think about where our profession stands and where it might need to go moving forward. Don't miss it!
Join me for my regular chat with globally recognized industry expert, Regina Phelps. We talk about the latest happenings with COVID-19, vaccines and vaccine rollout and hesitancy, variants, and what's happening in other parts of the world. if you're a manager or corporate leader, make sure you listen to the third segment. Regina also talks to us about the research being done by Raj Choudhry on 'Working from Anywhere', which was published by the Harvard Business Review. It's always an enjoyable and informative talk - don't miss it.
All organization's strive to be more resilient as they move forward. They want resilient processes and operations but without resilient leaders and resilient employees, an organization will never get there. I talk with noted speaker, coach, instructor and consultant, Tammie Horton on how to create resilience within your teams. Tammie will describe the characteristics that can make a person more resilient, as well as describing how the brain functions in relation to resilient states of mind. COVID has put allot of stress on individuals, teams, and organizations, putting a strain on the well-being of many. Mental health and one's own well-being is key to creating a resilient mindset, workplace, and team. Full of insightful information, this chat with Tammie is not to be missed if you want your teams and team members to be more resilient.
Instilling a sense of Business Continuity Management (BCM) Awareness is much more than a onetime activity. It takes allot more to plan, build, and implement a successful BCM campaign to continually meet the ongoing needs of the organization. I speak with industry expert and business leader, Matthias Rosenberg, about how BCM professionals can build successful awareness programs. There are allot of considerations to take into account and Matthias shares many valuable tips and strategies to ensure your program doesn't fall flat. Matthias goes into such topics as presentation methods, learning techniques, and how an organization's culture can impact your awareness campaign. Don't miss it!
Ransomware! Cyber-Crime! Data Risk Management! These are the things that keep Senior Executives awake at night. Join me as I talk with internationally recognized cyber security expert, John Beattie. John will clarify Ransomware; what it is, how it impacts organizations, and how organizations can prepare - and respond to - cyber/Ransomware attacks. John will also clarify for us the difference between Data Recovery and Disaster Recovery, and how the two can actually work together. We'll also clarify the differences between RPO and RTOs and how during Ransomware attacks, these are almost never met. I'll be talking to John about the concept of MVDL, which is something many need to hear. A very important episode. Enjoy!
In today's environment organizations must become resilience, or they risk be passed over by potential partners, customers, and clients. Join me as I talk with a respected leader in the field of Organizational Resilience, Rick Cudworth. Rick will talk to us about Organizational Resilience, including how to establish a 'Resilience Mindset' and the knowledge of mindfulness, to help corporate leaders and their organizations, before and during, adverse situations. We'll learn about the Resilience Lifecycle (Design, Change, Adversity), as well as outlining the 3 key pillars of Organizational Resilience. Rick will also give us some tips on how organization's can help foster individual resilience, which aids in the development of organizational resilience. There's allot of great information for those interested in resilience, so don't miss it!
Join me for my regular chat with globally recognized industry expert, Regina Phelps. We talk about the latest happenings with COVID-19, such as variants, vaccines, and vaccinations, and we also talk about a recent Microsoft report (2021 Work Trend Index: Annual Report) titled The Next Great Disruption is Hybrid Work - Are We Ready? You can get a copy of the report at www.stone-road.com.
Project Management is a skill set that is used in many situations, even when we don't think it's needed. Dr. Desiree Beekharry talk to us about how Project Management is used during times of Natural Disasters and how it's various aspects are used to help with Disaster Management practices overall. We'll discuss the similarities and differences between traditional Project Management approaches and Natural Disaster Management concepts, while identifying the challenges and complexities with both. Dr. Beekharry will also provide insight on how Disaster Management and Project Management professionals need to be Agile in their approach to responding to disasters and outlines some of the challenges that can be encountered. Having promoted the benefits of Project Management skills for years in our Disaster/Business Continuity industry, I found Dr. Beekharry's talk to be very educational. Don't miss it!
Each organization has its own culture and how it perceives Business Continuity, sometimes in a positive light and others no so. BCM industry expert Dwayne Grizzle will talk about his presentation from the BCI World Virtual 2020 conference entitled 'Cultural Change and Awareness'. We'll learn about the definition of Culture and how through change triggers and awareness measures, organizations can change their organization's thinking, participation, and culture surrounding Business Continuity Management.
Cyber Security is one of the biggest threats to nations, organizations, and individuals and ensuring we are well-protected is key to our future. In this episode I speak with ling-time recognized Cyber Security expert, Ray Boisvert. Ray will talk to us about the fast-pace changes in technology that are driving the needs to increase out data security practices and how criminal elements are keeping pace with these changes. We'll also talk about why we need to move away from a Compliance-focused security program to put greater focus on basic risk management practices. Ray will also give some pointers on how we can enable our organizations to become more resilient to deal with the ever-increasing threat of Ransomware and other cyber crimes. We'll even touch on Artificial/Augmented Intelligence (AI). Don't miss this very important episode if you're concerned about Cyber Security.
Join me for my regular chat with globally recognized industry expert, Regina Phelps. We talk about the latest happenings with COVID-19, such as variants, vaccines, and vaccinations.
We also have a lengthy discussion about 'Return to the Office' thinking, and how management need to take a close look at how their offices are going to operate in the future.
Regina also discusses some fascinating research performed by Professor Raj Choudhury from the Harvard Business School about 'Return to the office' considerations. Some very thoughtful insights no management representative should miss.
Check out the video on my YouTube channel to view the slides.
Crisis Management isn't always what you think it is and not everything that happens to your organization is a crisis. Join me, as I speak with recognized Crisis Management and Business Continuity expert and author, Stuart Hotchkiss. We'll talk about what defines a crisis, the Crisis Management Team (CMT), and who should be part of the team and their roles and responsibilities. Stuart will also describe the Crisis Management policy and what it must - and must not - contain, along with a discussion on checklists, CMT testing, and the situation report. Stuart shakes off some of the preconceived notions of Crisis Management, so don't miss this episode.
One of the greatest threats organizations have at the moment is the ever-increasing threat of Cyber attacks. It's the new 'new' battleground. I talk with globally recognized Business Continuity industry expert, James Green, who presented at the BCI Virtual World 2020 Conference in November 2020. James will talk about how Business Continuity professionals and methodologies can work with Information Security / Cyber Security professionals to contribute to the creation of organizational resilience. We'll also touch on such subjects as who own BCM and Cyber Security, how we can consolidate threat/risk responses, and the factors - both internal and external - that can contribute to creating a sense of resilience. It's another great chat with James, so don't miss it,
'Gloom to Boom': How Leaders Transform Risk into Resilience and Value' is the latest book by Andrea Bonime-Blanc (Routledge, 2020). I chat with noted global risk, ethics and governance strategist, and author, Andrea Bonime-Blanc about some of the key megatrends that are affecting today's business world, including the trend to increase the use of Artificial Intelligence (AI) and the considerations related to it. We'll also talk about how categorizing risks using ESG&T considerations (environment, societal, governance, technology) can assist organizations in creating opportunities from risk to create a stronger sense of resilience - and value. Finally, Andrea will discuss the role of leadership and how they can transform risk ESG&T risk into resilience and value for clients, customers, partners, suppliers, and employees. Don't miss it!
My regular chat with Regina Phelps about the latest in vaccines, variants, and COVID. We touch on what might be in store for us in the coming months and how the variants could disrupt things going forward. We also touch on some of the considerations organizations must have when considering a 'Return to the Office'. It's not as simple as communications or scheduling people to return. We have to ask the question 'Why do you need to return now?' Educational as always - don't miss it
Bloomberg Vaccine Tracker https://www.bloomberg.com/graphics/covid-vaccine-tracker-global-distribution/?srnd=coronavirus&sref=kHybx9Dp
Harvard Healthy Buildings https://forhealth.org/
P1 Variant Resurgence of COVID-19 in Manaus, Brazil, despite high seroprevalence https://www.thelancet.com/journals/lancet/article/PIIS0140-6736(21)00183-5/fulltext
The Amazonian city that hatched the Brazil variant has been crushed by it https://www.washingtonpost.com/world/2021/01/27/coronavirus-brazil-variant-manaus/
Successful business continuity requires the creation of and adherence to a plan, which ensure an organization's critical functions are maintained or restored in the event of disruption (e.g. fires, natural disasters, etc.). Join me as I talk with recognized industry expert and author Stuart Hotchkiss and his book 'Business Continuity Management: In Practice. BCM can be made very over-complicated and Stuart provides a clear and simple approach to understanding what BCM is, and what it isn't. We'll touch on such subjects as the BCP, testing, audit, awareness, and the problems associated with the Business Impact Assessment (BIA) and the establishment of recovery time objectives. Some may consider this a controversial episode - I think it's one not to be missed!
The Fall 2020 edition of the Disaster Recovery Journal magazine contained what became a controversial article on Business Continuity Management (BCM) entitled Is Our Profession at a Crossroads? I talk with the author of the article, well-known industry expert James Green. James will talk to us about why he wrote the article and the thinking behind it. We'll also touch on some of the negative responses resulting from the article's publication.
COVID-19 has forever changed the way we do business, think about business, adapt to business needs, and think about our responses to crisis and disaster situations. I speak to renown industry expert, entrepreneur, trainer, and author, Geary Sikich, as we chat about some of the COVID-19 related thoughts he presented at the Continuity & Resilience Today (CRT) conference in Oct/20. Geary touches on some key themes relating to COVID, from Supply Chain Mgmt. to Risk Management to the growing needs for an 'all-hazards' approach to help build resilience, Be sure to tune in and listen to Geary's incredible insights on COVID-19, and the future of the Risk and Business Continuity Management industries, including how Governments and the Private sector will need to work together going forward. Don't miss it!
It's time once again for our monthly talk with expert Regina Phelps and discuss the latest happenings on the COVID19 pandemic. We talk about: - the current state of COVID affairs in the US and Canada, - the current state of vaccine distribution and the challenges being encountered, - the new variants concerning scientists, - companies assessing their 'return to the office' ideas. 2021 hasn't quite started the way we all hoped.
There’s no doubt that business continuity has evolved into a critical team that helps organizations become - and stay - resilient. As the risk to reputational damages moves into the forefront for corporations, many BC teams are faced with growing the scope and scale of their programs to meet new demands. Many are struggling with finding the best and fastest path forward, as there are always roadblocks that tend to get in the way. I talk with renown industry expert James Green, who presented the topic 'Conquering the Top 5 Roadblocks' at the 2020 Continuity & Resilience Today conference. James will talk about the top roadblocks BCM professionals face and what we can do to overcome them; from obtaining and keeping executive attention to continuity, resilience, and our well-being. It's a lively discussion with James you won't want to miss.
Cyber attacks are on the increase. Organizations are more susceptible to attacks, as a result of Covid-19 and people working from home, and good Crisis Management is needed now more than ever to help manage such attacks. Crisis Management expert, Mark Hoffman, joins host Alex Fullick, as they discuss how the Crisis Management Team and the Cyber-Security team can work together to define a solid response, manage communications, and ensure quality decision making when a cyber attack occurs. Mark will provide some very helpful actions to consider to help organizations with their Crisis Management responses; think 4 x4 considerations. You'll have to listen in to Mark's talk with Alex to learn what the '4x4' considerations are and how it will help your organization. Don't miss Alex' chat with Mark!
Whether you're a new or an experienced BCM practitioner, and whatever your specific role within your organization, if you have an interest in implementing and maintaining an effective BCM program, this episode is for you. We speak with highly recognized BCM, Risk, and Crisis Mgmt. industry expert and author, Andy Osborne. We'll talk about many of the concepts, tips, and ideas contained in his book Practical Business Continuity Management: Tops Tips for Effective, Real-World Business Continuity Management. (Volume 2 is expected in early 2021) Andy provides some great insights and examples when discussing the BIA, RA, BCP, and even how to work with Executive Management. Regardless of your level of BCM experience, you're sure to enjoy this episode with Andy.
Regardless of the times we find ourselves in, Organizational Leaders and individuals must take into account personal well-being, to ensure successful operations and the success of its employees. We speak with internationally recognized organizational psychology wellness expert, author, and Professor at the University of Guelph, Dr. Jamie Gruman. We'll discuss Dr. Gruman's thoughts on how we - and our organizations - can address well-being concerns and we'll get some tips on what we can do during times of crisis (like Covid-19) to help address well-being concerns. We'll also talk to Dr. Gruman about his book 'BOOST: The Science or Recharging Yourself in an Age of Unrelenting Demands' and how we can leverage the ReNU framework to help us increase and address our personal well-being needs.
Sometimes we can experience major challenges even when a crisis or disaster isn't of our own creation; we're impacted because of someone else's negligence. We'll speak with noted expert Vicky McKim about how we can build a strong Vendor Management procedures to ensure we address any risks associated with selecting and working with vendors. Vicky will discuss Risk Management, Supplier Chain Management, Risk Controls, and what subjects we need to consider with interacting with our vendors - either new vendors or ensuring our existing partners continue to adhere to their agreed-do service levels. This episode is full of Vicky's personal experiences and she provides lots of ideas for small, medium, and large organizations, to strengthen solid Vendor Management protocols.
Navigating through a crisis successfully is something all organizations must be able to do, unfortunately that isn't always the case. This is because they haven't developed a strong Crisis Management program. We speak with internationally recognized expert Regina Phelps, to discuss her latest book 'Crisis Management: How to Develop a Powerful Program'. We'll talk about how to build a great teams and how to identify team members to ensure executive support. We'll also talk about roles and responsibilities and something that all team members need to be provided if they are to be successful. We'll also talk about how to validate the team and team structure using exercises and how we can execute exercises successfully. This is guarnateed to be an informative talk about Crisis Management and Crisis Management Teams.
December and part of January hold many significant celebration periods and times for individuals to take some sort of holiday. Regardless of religious or spiritual beliefs, these two months have multiple celebrations around the globe - and sometimes people aren't prepared for the possibility of there being a disaster or crisis situation. This show will focus on some key areas for people to consider during these celebration periods. We'll look at safety tips for such things as: food safety, driving safety, winter concerns, heat exhaustion concerns and even concerns related to celebration decorations. Tune in to make sure your celebrations are safe and you're prepared for anything unexpected
When one thinks of Business Continuity documentation, one rarely thinks it would be lead by the technology department. It can. Ivan Cordero, IT expert and author of 'IT Business Continuity Documents' shares some of his experiences in creating easy-to-use BCP and DRP documentation. Ivan talks about how his book came about and how is 'keep it simple' approach help create a workable, usable, supported, documented, and validated Business Continuity strategy that anyone - and everyone - can understand and follow. Ivan describes how applying a logical approach to the creation of 4 key BC Program documents, which if planned, and executed properly, can create strong IT Business Continuity Documents.
Covid-19 is changing the way to do business and with so many people working from home, it's causing many organization's to reconsider it's Privacy processes and how Privacy touches on Business Continuity programs. We speak with Privacy industry expert Constantine Karbaliotis, who will discuss the Principles of Privacy, and what some of the common failures of Business Continuity when it comes to Privacy. We'll also talk about how the Privacy Impact Assessment (PIA) and how it can help organization's identify and mitigate associated privacy risks; a definite help to our Risk Assessment processes.
I continue my monthly chat with Regina Phelps on the latest happenings related to Covid-19 pandemic. We'll touch on: travel concerns, clarifying social bubbles, upcoming holiday season safety considerations, the latest on vaccines, and more. As always, it's an informative chat lots to learn from Regina.
When a disaster or crisis strikes, the wish of many organizations is to bounce back from the situation. However, Resilience is not about bouncing back, it's so much more. We talk with best selling authors Jennifer Eggers & Cynthia Barlow and their international best selling book Resilience - It's Not About Bouncing Back. Cynthia and Jennifer will talk to us about where our resilience comes from and how we can make ourselves and organizations, resilient. Jennifer and Cynthia will also give us insight on where resilience comes from; it's not what you might think. A truly enlightening episode on Resiliency not to be missed.
If there's anything the world can use more of, it's good leadership, especially during the Coronavirus pandemic. I talk with internationally recognized Crisis Management expert, trainer, and author Dr. Larry Barton. Focusing on the ideas and thoughts in his book 'Crisis Leadership Now', we chat about what makes a crisis a crisis (think of the 'Big 3'), who is best suited to be an organization's Crisis Leader, characteristics of a good Crisis Leader and the do's and don'ts of managing a crisis. We'll even touch on a subject many people don't fully understand - the role of the Board of Directors during a crisis. It's an incredibly informative discussion not to be missed.
Getting Business Continuity wrong can cause many issues - getting it right can be an artform. I speak with noted industry expert and author of 'Business Continuity Planning: The Art of Remaining Continuous', Jeffrey Tefertiller. We'll talk about the Business Impact Analysis, Risk Assessment, and how to get the best from them, and what areas you need to focus on to get the information you need. Jeffrey will also talk how testing and awareness is changing due to Covid-19 and how the pandemic is going to change the BCM industry going forward. Jeffrey talks about his experiences and provides some new and fresh perspectives on Business Continuity Planning industry. Don't miss it!
I continue my monthly chat with Regina Phelps on the latest happenings related to Covid-19 pandemic. We'll touch on: 1. Considerations for the upcoming holiday season for both organizations and families, 2. The latest progress on vaccines, including why a couple of of tests have been paused, 3. Mental well-being, 4. Social Bubbles and much more. As always, it's an enlightening discussion with lots to learn from Regina.
Disaster preparation comes in many forms and some would have you believe that 'prepping' for a disaster is a doom-and-gloom mentality; it's not what you might think. I speak with Diane Vukovic author of 'Disaster Preparedness for Women: 52 Steps to Get Ready for Anything' and outdoor survivalist expert. During our chat, we find out what 'prepping' really is and how it's not what movies and television shows have you believe; it's a logical approach to personal risk management. Diane will talk about what we need to consider in our own preparedness plans; from mental preparedness to plans to 'Go Bags'. Diane will also share some hearth-wrenching thoughts on rape and a women's 'politeness', sharing personal experiences along the way. This is an episode sure to surprise you!
For decades BCM / DR professionals have performed the Business Impact Analysis (BIA) the same way with the same results; often not quite the results expected. John Jackson, an early visionary in BCM / DR, talks about how the traditional BIA may need to change; change how we ask questions, who we ask information from and what results it needs to deliver if its to be effective for organizations. We'll learn how to increase the value of BCM and DR by simply refocusing our efforts when executing a BIA to provide information that can benefit an organization when developing its BCM strategies and increasing the ability to respond to negative events. John provides allot of great tips and information to increase the value of new and experiences BCM professionals and increase the effectiveness of BCM programs. Hear some first hand examples of how the traditional BIA can be reimagined and executed from an industry pioneer. It's sure to be a great educational experience for all.
We hear allot about Business Continuity Management and Organizational Resilience but usually the examples are from Europe and/or North America. We'll talk with Organizational Resilience and Business Continuity expert Timothe Graziani, who is headquartered in the Dominican Republic, and chat about BCM in the Latin America (LATAM) region. We'll chat about some of the different challenges LATAM countries face with BCM and what's driving the push to move BCM and Org Resilience to the forefront. We'll also touch on how Covid-19 has impacted the LATAM region and what countries and their resilience people are doing to address it. It's a very information show with some new perspectives on some traditional ideas. Don't miss it!
I continue my monthly chat with Regina Phelps on the latest happenings related to Covid-19 pandemic. We'll talk about the upcoming flu/cold season and what that might mean for us. Regina will also talk to us about Crisis Management Teams and ways to manage team burnout to enable organizations to deal with other current situations; wildfires, hurricanes, storms, and cyber attacks. Regina will also talk about Incident Action Plan (IAP) and how we can use these plans to better position ourselves down the road to deal with other potential crises.
The COVID-19 Pandemic has strongly defined the importance of a Business Continuity Management (BCM) program and the role of the BCM professional. Join me as I talk with Cheyene Marling from BC Management, as we talk about the findings in the latest BCM Management Assessment Report 'What's Your Role During the COVID-19 Response?' We'll discuss some of the key findings from respondents and the reasons for them. Some of the findings are quite surprising but they are sure to help define the future of the BCM industry and what's in store for the BCM professional.
Facing Adversity is something most of us are familiar with; some of us are successful at dealing with adversity, while others are not as successful. The current global Covid-19 Pandemic is certainly a key adverse situation that all organizations and people are having to deal with. I speak with the author of ‘In Defense of Adversity: Turning Your Toughest Challenges into Your Greatest Success’, Steve Gavatorta. We’ll talk about Resilience, Emotional Intelligence, Leadership, and how we can help make ourselves more resilient after encountering adverse situations. Steve will also talk to use about performing a ‘Situational De-brief’ to help us identify how we can learn from perceived adverse situations. As an added bonus, if you wish to receive a free ebook from Steve, listen to the show and send an email to him at Steve@gavatorta.com. Tell him Alex at 'Preparing for the Unexpected' sent you! Enjoy!
Once again we talk with Prof. David Lindstedt and Mark Armour, the creative forces behind the Adaptive Business Continuity movement. We’ll talk about the latest news with AdaptiveBC and continue with some eye-opening discussions on topics related to Business Continuity. We’ll also talk to David and Mark about the possible future of Business Continuity in the world of Covid-19 and how we can present value to Executives and Decision-Makers who may be thinking differently as a result of the pandemic. We’ll even chat about why there’s been so little talk about the Business Impact Analysis (BIA) during Covid-19. As always, our chat with David and Mark will get you thinking on how you can improve your own BC programs.
Covid-19 is changing the way to do business and with so many people working from home, it's causing many organization's to reconsider it's Privacy processes and how Privacy touches on Business Continuity programs. We speak with Privacy industry expert Constantine Karbaliotis, who will discuss the Principles of Privacy, and what some of the common failures of Business Continuity when it comes to Privacy. We'll also talk about how the Privacy Impact Assessment (PIA) and how it can help organization's identify and mitigate associated privacy risks; a definite help to our Risk Assessment processes.
I continue my monthly chats with Regina Phelps on the latest happenings related to Covid-19. We'll talk about the latest Covid-19 status, vaccine research, therapeutics, the upcoming school year, and some of the issue related to managing another crisis during the Covid-19 pandemic.
The billion dollar self-improvement industry always puts the responsibility for change on your shoulders. But this approach rarely delivers lasting results in our health, well-being and resilience. We talk with renown resilience expert, Professor Michael Ungar. Michael will talk to us about resources that can make us resilience and by extension, help our organizations and communities become resilient. Michael will share real-world personal stories and share with us the main principles that define resiliency. Michael will share a few laughs with us along the way and we'll find out what we may be overlooking with regards to resiliency in our workplaces, communities and ourselves. It's a very informative and eye-opening look at the science behind resilience.
Regardless of the times we find ourselves in, Organizational Leaders and individuals must take into account personal well-being, to ensure successful operations and the success of its employees. We speak with internationally recognized organizational psychology wellness expert, author, and Professor at the University of Guelph, Dr. Jamie Gruman. We'll discuss Dr. Gruman's thoughts on how we - and our organizations - can address well-being concerns and we'll get some tips on what we can do during times of crisis (like Covid-19) to help address well-being concerns. We'll also talk to Dr. Gruman about his book 'BOOST: The Science or Recharging Yourself in an Age of Unrelenting Demands' and how we can leverage the ReNU framework to help us increase and address our personal well-being needs.
Sometimes we can experience major challenges even when a crisis or disaster isn't of our own creation; we're impacted because of someone else's negligence. We'll speak with noted expert Vicky McKim about how we can build a strong Vendor Management procedures to ensure we address any risks associated with selecting and working with vendors. Vicky will discuss Risk Management, Supplier Chain Management, Risk Controls, and what subjects we need to consider with interacting with our vendors - either new vendors or ensuring our existing partners continue to adhere to their agreed-do service levels. This episode is full of Vicky's personal experiences and she provides lots of ideas for small, medium, and large organizations, to strengthen solid Vendor Management protocols.
As the numbers for Covid-19 continue to increase, it's clear the pandemic will be with us for some time yet. Join us as we continue our monthly chat with industry expert and author, Regina Phelps, as we talk about the current status of Covid-19 vaccine research and testing, therapeutics, and how we can enjoy some 'safe' summer time. An informative episode you won't want to miss.
The global Business Continuity Management (BCM) landscape is changing; from supply chain management to disaster response to the effects and impacts of the Covid-19 global pandemic. We talk to internationally recognized BCM industry leader and expert, Patrick (Pat) Corcoran from IBM. Pat will talk to us about the changing BCM landscape and what BCM planning aspects - and program components - organizations will need to revisit and refocus, as a result of the global Covid-19 pandemic. From the new challenges of Working from Home (WFH) strategies to IT Disaster Recovery to the ever increasing potential of Cyber Threats, Pat will give us all something to think about, as we move our BCM programs forward through the pandemic...and beyond.
Part 2 - The International Emergency Management Society (TIEMS) published a newsletter containing some interesting perspectives on Covid-19 from it's various global chapters and/or representatives. Join me, as I review and talk about some of the perspectives and thoughts submitted by representatives from South Africa, South Korea, China, Canada, and other locations.
Resilience is important for organization's yet many forget that being resilient is also something we should strive for on an individual level. Join me as I talk with New York Times Bestselling Author, Rick Hanson, Ph.D. about his book 'Resilient: How to Grow an Unshakable Core of Calm, Strength, and Happiness'. We'll learn what we can do right now to help our own mental well-being to become resilient. The Covid-19 Pandemic has/is impacting everyone but that doesn't mean we're all able to cope with the situation the same. Dr. Hanson helps us identify how we can begin to develop our own true resilience.
Covid-19 is going to be with us for some time yet, especially with the numbers we're seeing around the globe. We continue our monthly chat with Regina Phelps about Covid-19 and what's happening now and what we can expect in the future. Regina will also talk to us about the latest news with regards to vaccines and therapeutics. It's another informative episode you won't want to miss.
Recently, The International Emergency Management Society (TIEMS) published a newsletter containing some interesting perspectives on Covid-19 from it's various global chapters and/or representatives. Join me, as I review and talk about some of the perspectives and thoughts submitted by representatives from South Africa, South Korea, China, Canada, and other locations.
Say the wrong word or forget to say anything during a time of a crisis can destroy your reputation and that of your organization. It can take many years to get that reputation back on track and that cost of not managing a crisis effectively can have a great impact on your customers, your organization’s finances and even your career. We speak with global crisis leadership expert and author of The Art of Crisis Leadership, Rob Weinhold. Rob will help us understand how we can recognize a crisis and understand the anatomy of a crisis. Once we understand the anatomy of a crisis we can then begin to lead our organizations – and ourselves – through difficult times. We’ll also learn about ‘muscle memory’ and how we can develop this to help our organizations and ourselves become stronger and more resilient when a crisis does occur. Crisis Leadership is an art after all.
Leadership; its something we all want when times are tough. Few realize it's something that everyone can aspire to. We speak with researchers, leadership experts, and authors Leonard J. Marcus and Eric J. McNulty about their book 'You're IT! Crisis, Change, and How to Lead When it Matter Most'. We'll learn how we to find the leader within others and ourselves and what it takes to be a good solid leader - and how leadership isn't just associated with a job title. If you want to be a stronger leader, including times of crisis, this is an episode not to be missed.
This is the 2nd episode in an ongoing monthly discussion about Covid-19 with internationally recognized industry expert, Regina Phelps. In this episode we'll talk to Regina about the 3 kinds of possible pandemic wave scenarios and continue out talk about what organization's need to consider as part of their Workplace Re-Entry Plan. It's information every organization needs to know, so don't miss this very informative episode.
There are many websites and social media sites that provide information during emergencies and not all of it correct. We talk with OSINT (Open-source Intelligence) and Risk Intelligence expert, Dan Davydoff about how OSINT can help BCM and Emergency Management professionals strengthen their Mitigation, Preparedness, Response and Recovery capabilities and how we can integrated OSINT into the Emergency Management Life Cycle. A very interesting topic not to be missed.
Climate change is proving to be quite the challenge for today's BCM professionals, and for the most part many aren't aware of how to deal with the challenges climate change poses. We speak with internationally recognized industry expert, James Green about how we need to start incorporating Climate Change into our BCM plans and programs, using some very fundamental methods. James will give us quite a few tips on how we can incorporate Climate Change concerns into our risk assessment and BCM programs. We'll even learn how to get our Executives on board with Climate Change concerns to help us create stronger and more resilient organizations. James will also touch on Covid-19 and how it's changing our views and actions with regards to our risk exposure.
Disasters are disaster because they impact society; the way we mitigate, prepare, respond, and recover from negative situations, including the Covid-19 pandemic. We speak with globally recognized sociologist, researcher and author, Professor Kathleen Tierney, as we discuss her book Disasters: A Sociological Approach with a slant to the Covid-19 pandemic. Prof, Tierney will talk to us about the social aspects of risks, preparedness and recovery. We'll also chat about how Covid-19 is challenging different societies with their response, as there is no 'blanket' approach to the pandemic. Prof. Tierney will also talk to us about how our responses, including those related to Covid-19, differ from the perceptions that many falsely believe. Disasters impact society and Prof. Tierney opens our eyes about how we need to look beyond our usual disaster fears and address disasters using a sociological approach.
No Business Continuity Management (BCM) professional can know everything about business operations, as there's just so much to know. However, a BCM professional can learn allot about an organizations operations by speaking with a Business Analyst (BA), whether they be Business or Technical in focus. We speak with experienced BA expert Bill Baxter who will speak to us about the roll of the BA and what we can learn from them to help us understand business - and technical - operations. When building our continuity plans we need the input of skilled and knowledgeable resources to make our plans strong, viable and usable, and the Business Analyst is one of the key roles to help get the right plans in place.
This is the first episode in an ongoing monthly discussion about Covid-19 with internationally recognized industry expert, Regina Phelps. In this episode we'll talk to Regina about the Seven Phases of Pandemic Planning, which we can all use to help get our organization's on track to prepare for, respond to, and recovery from the current pandemic situation. We'll also talk about the first 5 steps of Re-Entry Planning that organizations need to consider when they want to get their operations back to some semblance of 'regular' activity once the Covid-19 Pandemic is over. There's actually 10 Step to Re-Entry Planning, so this episode will be the 1st of a 2 part discussion. It's a highly informative episode no one should miss.
Each year, California is hit by wildfires, impacting communities, organizations and people. October 2019 was no exception and by all appearances, seemed to be one of the worst years on record. We talk once again to Julia Halsne, who is responsible for the Business Continuity Program and East Bay Municipal Utility District’s (EBMUD) Business Continuity Program. Julia will share with us how EBMUD prepared for the ongoing wildfire season and the lessons learned before, during and after the disaster. Julia will also share with us a plan they devised ahead of time that helped EBMUD face the oncoming wildfire season; the Mitigation Plan. Lots of lessons to be learned and a show not to be missed.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
When a disaster or crisis strikes, the wish of many organizations is to bounce back from the situation. However, Resilience is not about bouncing back, it's so much more. We talk with best selling authors Jennifer Eggers & Cynthia Barlow and their international best selling book Resilience - It's Not About Bouncing Back. Cynthia and Jennifer will talk to us about where our resilience comes from and how we can make ourselves and organizations, resilient. Jennifer and Cynthia will also give us insight on where resilience comes from; it's not what you might think. A truly enlightening episode on Resiliency not to be missed.
Social Media has the power to influence are personal and professional lives and not always in a manner in which we expect. It can be full of misinformation that can cause allot of harm and recognizing the good from the bad can be extremely difficult for organizations. This week, we welcome back Lt. Glen Mills from the Burlington, Massachusetts Police Department who is a specialist in monitoring social media; separating the good information from the bad. He will provide us some key insights that our organizations –and even ourselves – should follow to ensure we don’t get stuck in the quagmire and confusion social media can sometimes cause. Glen will provide us with examples and tips to help organizations, communities and individuals better prepare for - and respond to - situations that can cause us harm and prevent us from being taken in by those who would do us harm. When we better understand how to monitor and leverage social media, the more resilient we can become.
According the our guest this week - Regina Phelps - Cyber Incidents are what 'keeps CEOs and Executives up and night'. Regina will talk to use about how to design an exercise to help prepare your organization for the real impacts of a cyber threat; from various types of exercises to exercise designers and multiple 'injects' to ensure participants really feel the impacts of a cyber threat. Regina is a well-known and respected BCM/DR/Cyber Threat expert and has designed and facilitated 1000's of exercises that help organizations prepare for unexpected disaster impacts. Tune in to hear some of the great tips Regina has to pass along to ensure your organization is prepared for the impact of a cyber incident.
The Business Continuity Institute (BCI) is one of the premier promoters of BCM/DR/Resilience training and practices around the globe and that includes in the United States. We talk with the current President of the BCI US Chapter, Alice Kaltenmark, to talk about the benefits of the BCI US Chapter and some of the new initiatives planned in the coming months for the BCI overall. Alice will also talk to us about how the BCI promotes communication amongst professionals through various methods of Lessons Learned, certification, contribution and volunteer opportunities, all while sharing some insightful ideas and thoughts on resiliency and the industry overall. A very informative show you won't want to miss.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
The billion dollar self-improvement industry always puts the responsibility for change on your shoulders. Bu this approach rarely delivers lasting results in our health, well-being and resilience. We talk with renown resilience expert, Professor Michael Ungar. Michael will talk to us about resources that can make us resilience and by extension, help our organizations and communities become resilient. Michael will share real-world personal stories and share with us the main principles that define resiliency. Michael will share a few laughs with us along the way and we'll find out what we may be overlooking with regards to resiliency in our workplaces, communities and ourselves. It's a very informative and eye-opening look at the science behind resilience.
A resilient organizational is something all companies should work towards. We talk to Ed Matley from PWC, who will talk to us about 'Investing in a Framework for Organizational Resilience' a topic he presented at the May 2019 Continuity & Resilience Today conference in Toronto. Ed will talk to us about such topics as: the visible outcomes and benefits for resilience, why Organizational Resilience matters, who should be part of resilience initiatives and discuss some of the frameworks that are available to organizations to help guide them on their journey of resilience.
The current Coronavirus has many organizations and individuals concerned with what to do and how to respond to the situation. We talk with renown industry expert Regina Phelps to hear what organizations can do to protect their operations and how individuals can protect themselves from the virus. Regina will also dispel some untruths circulating on the internet with regards to masks and the potential of catching the virus. Regina shares her extensive expertise; it's a show not to be missed.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
Resilience. This is something all organizations strive towards but not everyone understands. We talk with resiliency industry expert, Caitlin Durkovich. Caitlin will talk to us about what drives resiliency programs and what questions to ask to determine if you really are working towards a resilient culture or if you're not quite where you think you are. She will also talk to us about things that might hinder an organization from achieving a resilient status; things that you may not even know is impacting you, such as Biases and 'blind spots'. It's a very interesting show and provides some new insights and perspectives on resilience. Tune in to hear what really makes an organization resilient.
Say the wrong word or forget to say anything during a time of a crisis can destroy your reputation and that of your organization. It can take many years to get that reputation back on track and that cost of not managing a crisis effectively can have a great impact on your customers, your organization’s finances and even your career. We speak with global crisis leadership expert and author of The Art of Crisis Leadership, Rob Weinhold. Rob will help us understand how we can recognize a crisis and understand the anatomy of a crisis. Once we understand the anatomy of a crisis we can then begin to lead our organizations – and ourselves – through difficult times. We’ll also learn about ‘muscle memory’ and how we can develop this to help our organizations and ourselves become stronger and more resilient when a crisis does occur. Crisis Leadership is an art after all.
In today's world, crisis management must do more than help respond to a crisis effectively. Taking an integrated approach by connecting the dots between risk management, crisis management, communications and business continuity will help and organization build a robust contingency framework. We speak with CS&A International Managing Principal Caroline Sapriel who is a global expert on how to manage communications during a crisis. Caroline will help us understand how and why we must integrate Business Contingency Planning and Crisis Management and Communications so that they align within an organization and ensure we are creating a culture of resiliency within our organization.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
In today's business world, organizations can be very complex in nature; from system complexities technical in nature and those that are process and procedural in nature. In either case, these systems can create allot of chaos and confusion when they fail. We talk with 'Meltdown: Why Our Systems Fail and What We Can Do About It' author, Chris Clearfield (co-authored with Andras Tilscik). Chris with discuss what causes our internal - and external - systems to become so complex, creating the opportunity for failure further down the road. We'll learn how redundancy is actually better implemented at the outset of any initiative rather than trying to implement it at the end. Chris will also talk about some key solutions organizations can leverage to help ensure that their systems are safe, secure and manageable.
Managing Business Continuity - Disaster Recovery programs can be a challenge, especially if a BC-DR practitioner doesn't have the right skills to juggle various program components and priorities. We will talk with BC-DR industry experts and project management professionals Ralph Kliem and Gregg Ritchie - the authors of 'Business Continuity Planning: A Project Management Approach'. Ralph and Gregg will provide allot of insight on how to manage and maintain our BC-DR programs to ensure Senior Management support, buy-in and their continued support. We'll also talk about how we can improve our programs as we slowly build the required plans and processes, ensuring along the way we're adhering to governance protocols and the benefits that governance guidelines offer. If you're having issues with you BC-DR program or just want to improve your programs status, listen in to hear tips and tricks on how to get your program back on track.
This week we talk with BCM industry expert, pioneer and industry leader, Ann Pickren. Ann will talk to us about her time in the BCM/Resilience industry. Along the way she provides some great stories and advice for BCM/Resilience professionals of all levels. We'll touch on such things as Risk Management, Cyber Threats and Security, Lesson Learned, obtaining an Advisory seat at the Executive Table and bringing various teams together to create common goals. We'll even touch on Artificial Intelligence. My chat is Ann is definitely a show you don't want to miss.
Catastrophic events are very unusual but also very disruptive. The Canadian Province of British Columbia (BC) has a high certainty that a major event will affect its ability to continue delivery government services to its citizens. This week we’ll talk to the Executive Director of the Ministry of Citizens' Services for the BC Government, Ivan Rincon. Ivan will talk to us about the vision developed by the BC government to address the catastrophic events that face the Province. He’ll walk us through how the government started planning for the event(s) and what actions are currently underway to address the on-coming threat in a large and complex organization, to ensure continuity of government services.
We continue our talk with Prof. David Lindstedt, who along with co-author Mark Armour, created the Adaptive Business Continuity movement, which is taking the BCM/DR industry by storm - and getting people talking. We'll learn the latest happenings in the Adaptive BC movement and even discover about the new Adaptive BC certification. David will also talk to us about how and where Adaptive BC fits in with Organizational Resiliency and how it can help change our way of doing our traditional training and awareness measures. As always, talking about the Adaptive BC movement will get you thinking on how you can improve your own BCM/DR programs.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
In this episode we'll talk to industry expert Dennis Lenard about the Business Impact Analysis (BIA) and it's relationship to the IT Disaster Recovery Plan (ITDRP). In many instances, IT recovery planning is performed solely within the IT department, without communication to other departments in the organization. The BIA provides a wealth of information, but more importantly the communication between the owner of the BIA and the IT department allows for a BIA that provides the requirements for a successful recovery. Dennis will talk on such themes as: Business Relationships, IT DR Requirements, Resulting Actions, DR usage of the BIA, the 'Realities' and Stakeholder Discussions. It's sure to give many some insight on how to link their BIA with the IT DRP.
Today’s most threatening scenario is a cyber-attack. It comes without prior warning, can lay dormant for weeks, may defy detection for months and may have the greatest impact upon organizations. As in most new threats, the response has been a focused resource oriented approach. But entities now see that a non-integrated approach just dilates the effectiveness of the response. In order to be most effective a holistic BCM approach to detection and response has proven to be most effective. We speak with renowned expert and author, Allan Berman, President of the DRI Foundation, who will help us understand what cyber threats are out there and how we can help mitigate the probability of an attack harming us and our organizations. You’ll never look at your refrigerator the same way again!
Resilience is something all communities, organizations and individuals strive for. We speak with international resiliency expert, researcher and author Professor Yossi Sheffi about his book 'The Power of Resilience: How the Best Companies Manage the Unexpected'. We'll talk about what resilience really means and what it isn't and understanding how redundancy and flexibility come into play. Prof Sheffi will also talk to us on how we can sometime loose our way during planning and cause problems for ourselves, suffer from 'Paralysis by Analysis'. He will show us how we need to use a two-pronged approach when creating organizational; people strategies and Business strategies. It's a very informative show full of great examples and insights.
Mastering Business Continuity Management (BCM) can be a very tough goal since professionals are not just dealing with a couple of departments within an organization, they are working with the entire organization, including its 34rd party external partners and their local communities. We talk to globallay recognized Business Continuity expert, speaker, trainer, consultant and author, Dr. Michael D Redmond as we talk about some of the key foundational components of a good BCM program that all BCM professionals must know and understand. will touch on Project Management, Risk Assessments and Risk Analyses (and the difference between them) and the Business Impact Analysis.
Social Media has the power to influence are personal and professional lives and not always in a manner in which we expect. It can be full of misinformation that can cause allot of harm and recognizing the good from the bad can be extremely difficult for organizations. This week, we welcome back Lt. Glen Mills from the Burlington, Massachusetts Police Department who is a specialist in monitoring social media; separating the good information from the bad. He will provide us some key insights that our organizations –and even ourselves – should follow to ensure we don’t get stuck in the quagmire and confusion social media can sometimes cause. Glen will provide us with examples and tips to help organizations, communities and individuals better prepare for - and respond to - situations that can cause us harm and prevent us from being taken in by those who would do us harm. When we better understand how to monitor and leverage social media, the more resilient we can become.
As the effects of climate change are increasing in frequency and severe weather events become more pronounced and visible, there is greater need for communities and organizations to tackle the issue head-on. They need explore strategies for mitigating the related risks and for strengthening adaptive capacity to handle escalating impacts. We speak with Gillian Coyles, who is a Senior Planner of Enterprise Crisis & Business Continuity Management at the Canadian Tire Corporation. She will help us understand some of the challenges faced by Canadian Tire and learn what her organization is doing to adapt their business continuity practices to climate change to improve their overall resilience.
Another great DRJ conference in Phoenix, Arizona this year (Sep 29 - Oct 2/19). This show highlights some of the sessions, workshops and talks and my own experiences from the conference. Be sure to check out the live events broadcast page to hear the chats we had with conference vendors and speakers.
In recent year, typhoons have struck the Philippines and Vanuatu,; earthquakes have rocked Haiti, Pakistan, and Nepal; floods have swept through Pakistan and M9izambique; droughts have hit Ethiopia, Kenya, and Somalia; and more. All led to loss of life and loss of livelihoods, and recovery will take years. One of the likely effects o climate change is to increases the likelihood of the type extreme weather events that seems to cause these disasters. But do extreme events have to turn into disasters with huge loss of live and suffering? We talk with internationally recognized Professor of Economic Policy and Director of the Centre for the Study of African Economies at the University of Oxford, UK. We will talk about the challenges with current disaster responses and why they can be slow, inefficient and uncoordinated. We'll even learn about the biggest hinderance to disaster response - and it's not what you might think.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
Navigating through a crisis successfully is something all organizations must be able to do, unfortunately that isn't always the case. This is because they haven't developed a strong Crisis Management program. We speak with internationally recognized expert Regina Phelps, to discuss her latest book 'Crisis Management: How to Develop a Powerful Program'. We'll talk about how to build a great teams and how to identify team members to ensure executive support. We'll also talk about roles and responsibilities and something that all team members need to be provided if they are to be successful. We'll also talk about how to validate the team and team structure using exercises and how we can execute exercises successfully. This is guarnateed to be an informative talk about Crisis Management and Crisis Management Teams.
As part of a well-functioning BCM/DR program, we should be learning from our mistakes and ensuring we can adapt and learn from the events of the past. History has allot to teach us if we just pay attention. Returning once again, we speak with business expert and author John Vespasian who will talk to use about his latest book Undisrupted: How Highly Effective People Deal with Disruption. We'll hear examples of how people and incidents from history teach us how we can deal with disruptions and ensure success moving forward, even after we've experienced a crisis. We'll learn how the Knight Templar dissolved due to a lack of leadership or how Abbot Suger helped design some early Project Management and Risk Management techniques. It's a very enlightening show; don't miss it.
In today's show, we will highlight the individual, organizational, and community lessons learned from the many disaster events the Canadian Province of Alberta has experienced over the past several years. We’ll talk with Alberta Health Services (AHS) Business Continuity Officer, Ken Hoffer. We’ll learn about the changing way in which AHS addresses their response processes by developing what’s called Psychosocial Response Teams (PRT) which are designed to provide a coordinated immediate psychosocial response to meet the needs of impacted individuals and responders in the event of a disaster, emergency, or other traumatic event. The model AHS uses is based on the World Health Organization (WHO) framework and is supported by research from the WHO, War Trauma Foundation, and World Vision International. Ken will talk about some real-life situations he and his colleagues have addressed, including some that were occurring while he was chatting with us
It's tough to lead in today's business world, let alone lead when there is a crisis. We'll talk with licensed clinical psychologist, researcher and author, Dr. Arthur P. Ciaramicoli who will talk to us about his latest book 'The Soulful Leader'. We'll chat about how his AIE (Authenticity, Integrity and Empathy) approach can help build strong organizations, strong communities and strong resilience employees; key attributes needed during times of crisis. We'll learn what characteristics are attributed to a Soulful Leader and understand how the lack of these attributes can harm and organization. Be sure to listen in and learn how your organization can benefit during a crisis when lead by a Soulful Leaders and even hear some surprising insights as to what happens when organizations aren't lead by a Soulful Leader.
Despite our best efforts, sometimes our BCM/DR programs and projects fall off the rails and we have trouble getting them back on track. We speak with the author of 'Managing Projects in Trouble - Achieving Turnaround and Success' Ralph L. Kliem, PMP. Ralph will help us recognize when our BCM/DR projects and programs are out of control and provide us ideas and practices we can use to get them refocused for success. Leveraging years of experience in Project Management and BCM, Ralph will describe for us what strategies, if implemented and maintained on an on-going basis, will ensure success and project failure turnaround. Have you ever wondered what the secrets are to ensuring success in BCM program and project management? Tune in and hear Ralph's 5 'E'' of successful program management.
In today's business world, organizations can be very complex in nature; from system complexities technical in nature and those that are process and procedural in nature. In either case, these systems can create allot of chaos and confusion when they fail. We talk with 'Meltdown: Why Our Systems Fail and What We Can Do About It' author, Chris Clearfield (co-authored with Andras Tilscik). Chris with discuss what causes our internal - and external - systems to become so complex, creating the opportunity for failure further down the road. We'll learn how redundancy is actually better implemented at the outset of any initiative rather than trying to implement it at the end. Chris will also talk about some key solutions organizations can leverage to help ensure that their systems are safe, secure and manageable.
A culture of health (inclusive of mental health), within the workplace can contribute to the overall effort of an organization to improve and sustain the health and productivity of its workforce. We talk with mental health expert Dr. Robert Quigley, who will help us understand why mental health concerns are vital to the ongoing success of organizations. We’ll identify some of the triggers that can cause mental health issues for individuals – and ultimately organizations, known as NCDs - and what organizations can do to help address them. Dr Quigley’s extensive background and knowledge will help us all understand that to make our organizations resilient, we’ve got to focus on the people first. It’s sure to be a very informative talk.
Workplace Violence is something that many organizations must deal with. Even if the risk is not great, organizations must still account and prepare for the risk, which if not dealt with, can cause major trauma for the impacted organization. We talk with Dr. Marc Siegel, author of 'Preventing and Managing Violence in Organizations' about how we can identify the risk of workplace violence and what we can do to protect, and include, impacted stakeholders. Marc will also provide us some guidance on how to involve stakeholders during the planning phase using real-life examples and how a workplace violence initiative can be incorporated into existing BCM or DR programs.
No Business Continuity Management (BCM) professional can know everything about business operations, as there's just so much to know. However, a BCM professional can learn allot about an organizations operations by speaking with a Business Analyst (BA), whether they be Business or Technical in focus. We speak with experienced BA expert Bill Baxter who will speak to us about the roll of the BA and what we can learn from them to help us understand business - and technical - operations. When building our continuity plans we need the input of skilled and knowledgeable resources to make our plans strong, viable and usable, and the Business Analyst is one of the key roles to help get the right plans in place.
Water pollution and Service Delivery issues have long plagued South Africa for multiple reasons. We'll talk to Dr. Roman Tandlich of Rhodes University, Grahamstown, South Africa who will outline his studies in Disaster Risk Reduction and Public Health Implications; a paper presented at the TIEMS Conference in Manila, Philippines (Nov 2018). We'll learn some of the challenges encountered by South Africa with its water supply and how the government, planners and its people are steppinig up to address the situation; from increasing public awareness to government policy changes. Roman will also talk to us about how his research, which encompasses multiple countries, can be leveraged to help less fortunate areas benefit from the successes of areas that have dealt with water and sanitation issues.
Terrorism isn't just about the guns, firefights and explosions we see on the news channels. An often overlooked terrorism threat is Agricultural Terrorism (agro-terrorism). We'll speak with Emergency Management subject matter expert and registered nurse, Dee Grimm who will speak to us about the threat of Agro-Terrorism. We'll learn about the various kinds of agents that can be used in agro-terrorism and how these agents can be used to impact society. We'll hear about the challenges faced by growers and other agricultural agencies when trying to mitigate against impacts posed by agro-terrorist threats. Dee will also provide us some tips on how we can prevent agro-terrorism from becoming 'real' by detailing some of the mitigation protocols currently in place to deal with such a terrorist act.
Along with Organizational Resiliency, Community Resiliency is a hot topic in today's Business Continuity / Disaster Planning world. For this episode we talk to Professor Geoff A. Wilson from the University Of Plymouth, UK. Prof. Wilson is also the author of 'Community Resilience and Environmental Transitions', which will be our focus for this show. Prof Wilson will talk to us to better understand Community Resilience and what disturbances - both natural and anthrogenic in nature, impact our communities and how we identify resilience communities from non-resilient communities. We'll also learn what factors can help us create resilient communities and what factors can cause a resilient community to become less resilient.
Social Media can help us in many ways but it can also cause us harm if we don't pay close attention to what information is being presented by the various social media platforms. This week, we talk with Lt. Glen Mills who is a specialist in monitoring social media for situational awareness and is a Lieutenant with the Burlington, Massachusetts police department. Drawing upon extensive experience and using some real-life examples, Lt. Mills gives us tips and insights into how we can better prepare ourselves for the deluge of information conveyed through various social media sites and identifying what information is real and what may not. These tips will help all organizations, communities and individuals better prepare for - and respond to - potential situations that can cause us harm and prevent us from being taken in by those who would do us harm.
Managing Business Continuity - Disaster Recovery programs can be a challenge, especially if a BC-DR practitioner doesn't have the right skills to juggle various program components and priorities. We will talk with BC-DR industry experts and project management professionals Ralph Kliem and Gregg Ritchie - the authors of 'Business Continuity Planning: A Project Management Approach'. Ralph and Gregg will provide allot of insight on how to manage and maintain our BC-DR programs to ensure Senior Management support, buy-in and their continued support. We'll also talk about how we can improve our programs as we slowly build the required plans and processes, ensuring along the way we're adhering to governance protocols and the benefits that governance guidelines offer. If you're having issues with you BC-DR program or just want to improve your programs status, listen in to hear tips and tricks on how to get your program back on track.
Terrorism comes in many forms; it's not just the guns and firefights we see on the news channels. One form is Biological Terrorism and we'll speak with Emergency Management subject matter expert and registered nurse, Dee Grimm who will speak to us about what BIO-Terrorism is. We'll learn about the various kinds of biological agents and their effects upon us and the treatments for those that have been exposed. Dee will also discuss how the Centre for Disease Control (CDC) categorises a biological threat and how various enforcement agencies need to work together when faced with biological terrorism. We'll hear about a real-life example where Dee dealt with the challenges of leadership and command during a biological terrorism event.
The Continuity & Resilience Today (CRT) conference was held May 29-30, 2019 in Toronto. It was the second CRT conference and was full of skilled experts and knowledgeable speakers. This show provides a quick overview and summary of some of the sessions held over the 2 days and some of the key points that were discussed and presented to attendees.
Technology is present in every aspect of our daily and business lives; this includes being an important factor in Emergency Management. We speak with the author Dr. John C Pine about his book Technology and Emergency Management. We'll discuss how technology is changing Emergency Management and how it can be leveraged to better aid our Emergency Planning, Response, Recovery and Mitigation capabilities. Dr. Pine will also tell us about some of the existing technologies being utilized, as well as some of the operational challenges when utilizing technology in Emergency Management.
Earthquakes are powerful natural forces that have the ability to cause allot of devastation and early prediction is something still to be defined. Yet, it's happening. We speak with Dr. Dimitar Ouzounov, an expert in pre-earthquake phenomena, Earth's lithosphere-atmosphere coupling, and short term earthquake forecasting using space technologies. Dr. Ouzounov talks to us about a current AMADEUS initiative that is helping to determine earthquake probabilities and their potential impacts; something that will take years to accomplish but potentially save the lives of millions of people. Dr. Ouzounov will also discuss some of the challenges with these new technologies and what the future holds for Earthquake predictions.
Business Continuity Management (BCM) can be a major challenge for small organizations, sometimes even more so than for larger organizations. We speak with long-time BCM expert Alex Jankovic, who helps us identify what some of these key challenges are and why they are concerns for small organizations; from the program initation phase to implementation to the ongoing maintenance phase. Alex also talks to us about some of the solutions available to small organizations that can be leveraged to help address the BCM challenges.
This encore presentation is to support Business Continuity Awareness Week, May 13-17, 2019. The Business Continuity Institute (BCI) is one of the world's leading promoter Business Continuity and Resilience with chapters around the globe. This show will focus in on the BCI Canada chapter and we'll talk to the BCI Canada Chapter President, Chris Horne. Chris will speak to the objectives BCI Canada and how it offers a benefit to all BCM/DR practitioners and professionals. We'll also learn a bit about the upcoming Business Continuity Awareness Week (BCAW) in May and the events BCI is handling to help promote the week long event (https://www.thebci.org/event-detail/event-calendar/business-continuity-awareness-week--bcaw--2018.html). Chris will also give us some insight into his own experiences throughout the years, which will benefit all listeners, regardless of the level of experience.
Sometimes we manufacture our own negative situations because we don't pay attention to risk. We speak with Professor, Global Risk Expert and author, Robert Muir-Wood about his book 'The Cure for Catastrophe - How We Can Stop Manufacturing Natural Disasters'. We'll discuss how we create some of our own consequences with regards to natural disasters and define a true natural disaster. We'll hear about examples from around the globe how we have responded positively to disaster occurrences, yet how we still need to learn so much more from our hazard landscape. Disaster Risk Reduction is a major topic in the world right now, and this episode is sure to provide some valuable insight into how we can plan and prepare responsibly to reduce disaster impacts.
To paraphrase a well-known saying, 'We must learn from our mistakes and from the mistakes of others'. In BCM, DR and Crisis Management we talk allot about Lessons Learned and making changes but a Lesson Learned without action, is simply a Lesson Identified or Observed. All too often, the lesson we could learn from remains an observation. World renowned speaker and author of The Lessons Learned Handbook, Nick Milton, will join us to talk about how we identify lessons, learn from the lessons and put the learnings into action. We'll talk about how we can collect data to ensure the lessons we've faced in the past, help us to move forward, not come back to haunt us. Stop talking about Lessons Learned and listen to expert Nick Milton, teach us how to take these lessons and build a learning culture that benefits the entire organization and strengthen our BCM and DR programs.
Organizational Resilience is a hot topic in the Business Continuity industry today. For this episode we talk with renowned global experts and authors of 'Organizational Resilience: Managing the Risks of Disruptive Events' Dr. Marc Siegel and Dr. James Leflar. We discuss what Organizational Resiliency is and how it benefits an organization, using a risk management based approach. We'll talk about Risk Committees/Councils and how they can help bring various organization disciplines such as BCM, DR, Audit, Quality Control etc. together to help build the resiliency within an organization. We'll also talk about the key component to any resilient organization - people. This is a very informative episode that will help you understand just exactly what Organizational Resiliency is and how to start your organization on a path of resiliency.
To ensure our messages on disaster are received and understood by the appropriate audiences, we need to think about New Approaches to Disaster Education. We speak with education expert, researcher and environmental and disaster hazard expert, Neil Dufty.
Neil will talk to us about the best ways to develop and manage disaster communication awareness and how to identify our various audiences - or learners.
He will also help us understand some of the challenges we face in education and awareness, providing some helpful take-home pointers to help us with our own education activities.
Neil will share with us some of his own personal experiences with disasters in Australia.
Navigating through a crisis successfully is something all organizations must be able to do, unfortunately that isn't always the case. This is because they haven't developed a strong Crisis Management program. We speak with internationally recognized expert Regina Phelps, to discuss her latest book 'Crisis Management: How to Develop a Powerful Program'. We'll talk about how to build a great teams and how to identify team members to ensure executive support. We'll also talk about roles and responsibilities and something that all team members need to be provided if they are to be successful. We'll also talk about how to validate the team and team structure using exercises and how we can execute exercises successfully. This is guarnateed to be an informative talk about Crisis Management and Crisis Management Teams.
The Association of Continuity Professionals (ACP) is Not-For-Profit organization with the vision of being the world's premier association of resiliency professionals. Our guest is the National Board Chairperson for the ACP, Mr. Scott Ream. Scott will provide us an overview of the organization, its vision for the future and its curent mission, including the benefits of membership, its partnerships and its various chapters. Scott also provides some great insight on some of the key challenges facing Continuity and Resiliency professionals today.
You can contact ACP International by email at staff@acp-international.com or by phone at +1.800.445.4227.
Continuing with our speaker series from the Continuity & Resilience Today conference (Toronto, May 2018), this week's episode will focus on BCM Program Trends and what successful programs are doing right. We speak with well-known and well-respected industry recruiter, Cheyene Marling. More than ever business continuity professionals want to know how the most mature programs are approaching business continuity planning. What are these organizations doing different from the rest? How are they achieving the visibility within the organization? How are they obtaining the necessary executive support? We'll chat with Cheyene to assess the differentiating factors between the “Very Immature” programs and the “Very Mature” programs and get some great tips along the way.
For Business Continuity / Disaster Planning programs to be truly effective and meet the needs of organizations, they need to work with other organization programs. This week we will focus on Information Security and Privacy with recognized InfoSec expert, Jason Maynard. We will learn the various ways in which organizations can be compromised through various threats and attacks from physical/site threats to Malware to Social Engineering. Jason will provide some valuable insights on how to recognize these malicious threats and how complex and sophisticated criminals have become. We'll also learn what we need to do to ensure our organizations don't get compromised, as well as what we can do at home. Jason will even tell us about his own experiences with a Microsoft call that turned out to be a scam.
For any organization, validating their Business Continuity, Crisis Management, IT Disaster Recovery Plan and Emergency Response Plans - among others - it paramount. The problem often encountered due to resource availability, time and costs, is that many organizations rely on the Tabletop exercise to validate their protocols. Thought valuable, an organization must see beyond the Tabletop. We speak with Master Exercise Planner (MEP) and recent DRJ Fall 2018 conference speaker, Joe Bechtold, who will talk about different kinds of exercises and the value they provide organizations. Joe will also talk to use about how to design an exercise from determing the goals and objectives to how we evaluate activities during the exercise to documenting exercise findings. Joe will provide us with ideas and insight, as to how we can improve our validation capabilities and ensure our exercises provide the best value to our organization.
Host Alex Fullick of Preparing for the Unexpected as he broadcasts live from DJR 2019. listen in for all Innovations in Managing Risk and Resiliency live from JW MArriot Desert Ridge in Phoenix, Arizona.
One of the most common problems organizations have today, is the coordination and management of their supply chains. All too often, organizations neglect to pay close attention to the dependencies that exist with their upstream and downstream partners, which can create many challenges should they experience a disruption. We speak with Supply Chain Management expert and the President of the Disaster Recovery Institute Exchange - Southwestern Ontario (DRIE-SWO) chapter, Tom Shebrek. Tom will provide us insights on how we can strengthen our own supply chain resilience through collaborative and collaboration practices and ensure we establish the necessary relationships to deal with supplier interruptions.
Social Media can help us in many ways but it can also cause us harm if we don't pay close attention to what information is being presented by the various social media platforms. This week, we talk with Lt. Glen Mills who is a specialist in monitoring social media for situational awareness and is a Lieutenant with the Burlington, Massachusetts police department. Drawing upon extensive experience and using some real-life examples, Lt. Mills gives us tips and insights into how we can better prepare ourselves for the deluge of information conveyed through various social media sites and identifying what information is real and what may not. These tips will help all organizations, communities and individuals better prepare for - and respond to - potential situations that can cause us harm and prevent us from being taken in by those who would do us harm.
One of the most important aspects of building a Business Continuity or Disaster Recovery Program is ensuring the quality of planning and execution of a Business Impact Analysis (BIA). The BIA is the foundation upon which a strong program is build.
Leveraging information contained within his book Business Impact Analysis: Building the Foundation for a Strong Business Continuity Program, Alex Fullick will take us through some of the trips and slips that many BCM/DR practitioners encounter when performing a BIA and what the impact of these slips have on the program. Alex will share not just the problems encountered but solutions to help strengthen you BIA.
Terrorism is a major topic that grabs headlines around the globe almost on a daily basis and for BCM/DR/ERM practitioners, it might be a topic we only learn about from those headlines. This week we'll talk with global terrorism expert and author, Professor Richard English from Queen's University, Belfast, Northern Ireland. Prof. English is the author of numerous books and we'll discuss his book Terrorism: How to Respond to help BCM/DR/ERM professionals in their understanding of what terrorism is. There is allot about terrorism we might not fully understand and Prof. English will help us understand what it is. He will also talk to us about what triggers terrorism, how to recognize terrorism and most importantly, what we can do as BCM/DR/ERM professionals to prepare for and respond to terrorist acts. He has been interviewed by many periodicals and networks, including the Irish Times, Newsweek, CNN and the BBC.
In this episode we'll talk to industry expert Dennis Lenard about the Business Impact Analysis (BIA) and it's relationship to the IT Disaster Recovery Plan (ITDRP). In many instances, IT recovery planning is performed solely within the IT department, without communication to other departments in the organization. The BIA provides a wealth of information, but more importantly the communication between the owner of the BIA and the IT department allows for a BIA that provides the requirements for a successful recovery. Dennis will talk on such themes as: Business Relationships, IT DR Requirements, Resulting Actions, DR usage of the BIA, the 'Realities' and Stakeholder Discussions. It's sure to give many some insight on how to link their BIA with the IT DRP.
This show is Part 2 of our conversation with BC experts and authors, David Lindstedt and Marc Armour. We'll continue to discuss Adaptive Business Continuity - A New Approach and what readers, listeners and BC professionals can expect from a new way of thinking about BCM. David and Mark will provide some insight in to what works in today's BCM industry and what isn't working, why it isn't working and what we must due to change it. It's sure to be another eye-opening show.
Business Continuity Management (BCM) is always trying to progress itself - sometimes successfully and sometime with not so much. For BCM and Disaster Recovery (DR) to stay relevant with other industries such as Privacy, Security, Information Security et al, it needs to think differently. We'll be joined by BCM thought leaders and authors David Lindstedt Ph.D. and Mark Armour who together, wrote the book 'Adaptive Business Continuity; A New Approach'. David and Mark will offer some new ways of thinking about BCM and provide some insight in to what works in today's industry and what isn't working - and needs to change. It's sure to be an eye-opening show.
One of the newest and most talked about subjects for BCM and DR professionals is how to plan for, and respond to, an active shooter situation. The headlines have been full of examples in recent years and BCM /DR professionals need to have solid understanding of how to manage such situations.
For this episdoe, we'll speak with known expert David Shepherd, who will help up us understand the difference between active and passive shooters and what triggers ad motivates these situations.
David will also teach us how we ca de-escalate situations using one of the most forgotten or overlooked positions in an organization. Tune in to find out what postion taht is, and what techniques can be leveraged to deal with an active shooter, or a potential situation from escalating out of control.
David will also provide some guidance on what an organization can do to ensure they are prepared for such (potentiall) dangerous circumstances.
Continuing with our speaker series from the Continuity & Resilience Today conference in Toronto (May 2018), we speak with Emergency Management subject matter expert and registered nurse, Dee Grimm who will talk about the Lessons Learned from Hurricane Harvey (August 2017). Harvey presented unique challenges as it created unprecedented numbers of evacuees and those left homeless. Even today there are over 30,000 displaced persons in shelters and hotels throughout the state. Additionally, the medical challenges of closed or evacuating healthcare facilities, the loss of community health support systems and home health services for these displaced individuals all had to be planned for. Dee with talk about how the State managed the sheltering and medical responses and about the “boots on the ground”. Valuable lessons learned will be discussed and Dee will provide insight into best practices for providing mass care sheltering and medical support during catastrophic events.
December and part of January hold many significant celebration periods and times for individuals to take some sort of holiday. Regardless of religious or spiritual beliefs, these two months have multiple celebrations around the globe - and sometimes people aren't prepared for the possibility of there being a disaster or crisis situation. This show will focus on some key areas for people to consider during these celebration periods. We'll look at safety tips for such things as: food safety, driving safety, winter concerns, heat exhaustion concerns and even concerns related to celebration decorations. Tune in to make sure your celebrations are safe and you're prepared for anything unexpected
The International Emergency Management Society (TIEMS) held its 25th Anniversary Global Conference in Manila, Philippines, November 13-16, 2018. This episode will provide a conference summary of some of the great speakers and presentations represented; from thoughtful and insightful presentations to some of the detailed research oriented sessions. It was a successful conference and listen in to find out why.
Join Host of Preparing for the Unexpected, Alex Fullick as he broadcast live from DRJ 2018 in Phoenix Arizona. Disaster Recovery Journal sponsors two annual conferences that began in September of 1989. The first conference drew a crowd of almost 250 disaster recovery professionals. Today, both conferences combined pull in more than 3,000 disaster recovery professionals from all over the world, which makes our conferences the largest in the entire industry.
DRJ has an exciting array of events available throughout the year. Participation in any or all is a great way to boost your industry knowledge and expand your networking circle. The opportunities include annual conferences, webinars and podcasts.
The conferences are held twice each year. The spring show is in Orlando, Florida; the fall show is in Phoenix, Arizona. The webinars are held monthly and may be viewed live or recorded for later use. The podcasts offer a chance to hear sessions from previous conferences.
Continuing with our series of speakers from the Continuity & Resilience Today conference in Toronto (May 2018), we speak with Paul Doucet who is the Regional Security Manager, Security Solutions, for the Asia Pacific region for Joint Venture International SOS and Control Risks. Paul with discuss the current global terrorism threats and the plans and communications required when escalating situations occur. He will also provide some best practices based on experience tht organizations and business travelers can leverage to help mitigate issues when finding themselves in threatening situations.
As part of a well-functioning BCM/DR program, we should be learning from our mistakes and ensuring we can adapt and learn from the events of the past. For most, the assumption is we will learn from only our mistakes and not the mistakes of others or the past. We speak with business expert and author John Vespasian who will provide us insights on business continuity and how history can teach us about planning and lessons learned to improve our BCM/DR thinking and efforts. We'll talk about that by not validating conditions caused problems for Berblinger; how some groups were able to survive the Black Death; how Ancient Greece was able to survive using good planning over the mighty Persian Empire and even how risk assessments ensured the survival of an Antarctic expedition. It's quite an enlightening and eye-opening episode chock full of interesting perspectives.
Many organizations have plans to help their employees evacuate buildings and get to safe locations and then is the extent of most employee-related BCM plans. But disasters affect people differently and sometimes those impacts aren't know right away and don't appear until well after the situation. This episode will take BCM/DR practitioners to a deeper level and offer some insight on what additional topics need to be considered when creating long term employee focused safety and response plans. We speak with Registered Psychologist Dr, Oren Amitay who will talk to us about PTSD, how disasters affect people in different ways, how people respond to disasters and how we can recognize when someone is experiencing long term trauma - that might not have been easily identified at the time of the traumatic situation.
This episode will be a recap and summary of the recent Disaster Recovery Journal (DRJ) in Phoenix, Arizona from September 23 - 26/18. Preparing for the Unexpected aired LIVE on September 24th but that wasn't the only highlight of the conference. We'll review some of the sessions presented and provide a recap of some of the guests that stopped by during the LIVE broadcast and gave us some quick insights into their session presentations and/or what their company offered by way of products and services. Tune in and get an understanding of why DRJ is one of the premier conferences to attend in the resilience, business continuity, crisis management and disaster planning realm.
We see many Crisis Management examples every day in the headlines of major news outlets, either on the internet or in print. Quite often the examples referenced in major news outlets don't cover examples - both goo and bad - from other areas for the globe. In this episode we talk with Prof Duncan Koerber, author of 'Crisis Communications in Canada' and get some different perspectives and examples not usually covered by the big global news outlets. We'll talk about the role of ethics in communications and the benefits of apologizing verses blaming. We'll hear about different examples that you may not have heard about on the news with a distinctly Canadian perspective. You're sure to hear lots of good information and insights on how to better improve your own crisis communication strategies and plans.
We continue with our speaker series from the Continuity & Resilience Today conference (Toronto, May 2018) as we chat with award winning BCM specialist, Marie-Helene Primeau. We talk about how using your Business Continuity Plans (BCP) for smaller incidents and interruptions increases the resilience of your organization and the Return on Investment (ROI). By invoking plan components, teams work more efficiently and gain confidence and skills when future incidents occur. During the show, Marie-Hélène will share real-life case studies and discuss how prioritizing and collaborating during smaller incidents improves the overall Business Continuity Management (BCM) program.
What makes a good crisis leader? How is it that they prepare and respond to situations differently? How do successful crisis leaders think and feel? It's not easy being an organization's Crisis Management Team Leader while probably having responsibility for Business As Usual tasks. It's this buy schedule and the management of it, that sets the good crisis leader apart from those not so easily prepared for the task. Successful crisis leaders think, prepare and act differently from other crisis leaders. Their inner being leaves them better able to prepare for - and respond to, crises and disasters where their leadership abilities become front and centre during stressful periods. From 'Thought to Consequence' looks at the ways in which successful crisis leaders think about BC and DR and how they respond to serious incidents, which ultimately strengthens and organization's ability to prepare and respond to disasters.
Managing Business Continuity - Disaster Recovery programs can be a challenge, especially if a BC-DR practitioner doesn't have the right skills to juggle various program components and priorities. We will talk with BC-DR industry experts and project management professionals Ralph Kliem and Gregg Ritchie - the authors of 'Business Continuity Planning: A Project Management Approach'. Ralph and Gregg will provide allot of insight on how to manage and maintain our BC-DR programs to ensure Senior Management support, buy-in and their continued support. We'll also talk about how we can improve our programs as we slowly build the required plans and processes, ensuring along the way we're adhering to governance protocols and the benefits that governance guidelines offer. If you're having issues with you BC-DR program or just want to improve your programs status, listen in to hear tips and tricks on how to get your program back on track.
Join Host of Preparing for the Unexpected, Alex Fullick as he broadcast live from DRJ 2018 in Phoenix Arizona. Disaster Recovery Journal sponsors two annual conferences that began in September of 1989. The first conference drew a crowd of almost 250 disaster recovery professionals. Today, both conferences combined pull in more than 3,000 disaster recovery professionals from all over the world, which makes our conferences the largest in the entire industry.
DRJ has an exciting array of events available throughout the year. Participation in any or all is a great way to boost your industry knowledge and expand your networking circle. The opportunities include annual conferences, webinars and podcasts.
The conferences are held twice each year. The spring show is in Orlando, Florida; the fall show is in Phoenix, Arizona. The webinars are held monthly and may be viewed live or recorded for later use. The podcasts offer a chance to hear sessions from previous conferences.
Join Host of Preparing for the Unexpected, Alex Fullick as he broadcast live from DRJ 2018 in Phoenix Arizona. Disaster Recovery Journal sponsors two annual conferences that began in September of 1989. The first conference drew a crowd of almost 250 disaster recovery professionals. Today, both conferences combined pull in more than 3,000 disaster recovery professionals from all over the world, which makes our conferences the largest in the entire industry.
DRJ has an exciting array of events available throughout the year. Participation in any or all is a great way to boost your industry knowledge and expand your networking circle. The opportunities include annual conferences, webinars and podcasts.
The conferences are held twice each year. The spring show is in Orlando, Florida; the fall show is in Phoenix, Arizona. The webinars are held monthly and may be viewed live or recorded for later use. The podcasts offer a chance to hear sessions from previous conferences.
Join Host of Preparing for the Unexpected, Alex Fullick as he broadcast live from DRJ 2018 in Phoenix Arizona. Disaster Recovery Journal sponsors two annual conferences that began in September of 1989. The first conference drew a crowd of almost 250 disaster recovery professionals. Today, both conferences combined pull in more than 3,000 disaster recovery professionals from all over the world, which makes our conferences the largest in the entire industry.
DRJ has an exciting array of events available throughout the year. Participation in any or all is a great way to boost your industry knowledge and expand your networking circle. The opportunities include annual conferences, webinars and podcasts.
The conferences are held twice each year. The spring show is in Orlando, Florida; the fall show is in Phoenix, Arizona. The webinars are held monthly and may be viewed live or recorded for later use. The podcasts offer a chance to hear sessions from previous conferences.
Join Host of Preparing for the Unexpected, Alex Fullick as he broadcast live from DRJ 2018 in Phoenix Arizona. Disaster Recovery Journal sponsors two annual conferences that began in September of 1989. The first conference drew a crowd of almost 250 disaster recovery professionals. Today, both conferences combined pull in more than 3,000 disaster recovery professionals from all over the world, which makes our conferences the largest in the entire industry.
DRJ has an exciting array of events available throughout the year. Participation in any or all is a great way to boost your industry knowledge and expand your networking circle. The opportunities include annual conferences, webinars and podcasts.
The conferences are held twice each year. The spring show is in Orlando, Florida; the fall show is in Phoenix, Arizona. The webinars are held monthly and may be viewed live or recorded for later use. The podcasts offer a chance to hear sessions from previous conferences.
Join Host of Preparing for the Unexpected, Alex Fullick as he broadcast live from DRJ 2018 in Phoenix Arizona. Disaster Recovery Journal sponsors two annual conferences that began in September of 1989. The first conference drew a crowd of almost 250 disaster recovery professionals. Today, both conferences combined pull in more than 3,000 disaster recovery professionals from all over the world, which makes our conferences the largest in the entire industry.
DRJ has an exciting array of events available throughout the year. Participation in any or all is a great way to boost your industry knowledge and expand your networking circle. The opportunities include annual conferences, webinars and podcasts.
The conferences are held twice each year. The spring show is in Orlando, Florida; the fall show is in Phoenix, Arizona. The webinars are held monthly and may be viewed live or recorded for later use. The podcasts offer a chance to hear sessions from previous conferences.
We put allot of energy into creating our BCM/BCP/DR plans and some can contain reams and reams of information but the bigger the plan doesn't always equate to a better plans. To often the plans contain information that doesn't help the user because there is too much fluff in the plan and not enough actions. This week's show will identify 12 segments of information that doesn't need to be included in your action plans because it's fluff information, which can cause the segments are really required to be actioned during a disaster or crisis, to be buried under unimportant information. Tune in and find out if you've got too much fluff in your action plans.
Continuing with our speaker series from the Continuity & Resilience Today conference (Toronto, May 2018), this week's episode will focus on BCM Program Trends and what successful programs are doing right. We speak with well-known and well-respected industry recruiter, Cheyene Marling. More than ever business continuity professionals want to know how the most mature programs are approaching business continuity planning. What are these organizations doing different from the rest? How are they achieving the visibility within the organization? How are they obtaining the necessary executive support? We'll chat with Cheyene to assess the differentiating factors between the “Very Immature” programs and the “Very Mature” programs and get some great tips along the way.
Part 2 of How BCM programs address our fears. People around the world share some common fears, regardless of their location, ethnicity or their place in history. In the1st episode of a 2 part series, we'll identify these common fears and provide examples of how Business Continuity Management (BCM) and Disaster Recovery Planning (DRP) programs help to address these fears. We'll identify key program components that when developed, leveraged and executed correctly, can help alleviate to some degree, the fear and confusion people feel when disasters, incidents or crises occur. Find out if your program is addressing our fears.
For decades BCM / DR professionals have performed the Business Impact Analysis (BIA) the same way with the same results; often not quite the results expected. John Jackson, an early visionary in BCM / DR, talks about how the traditional BIA may need to change; change how we ask questions, who we ask information from and what results it needs to deliver if its to be effective for organizations. We'll learn how to increase the value of BCM and DR by simply refocusing our efforts when executing a BIA to provide information that can benefit an organization when developing its BCM strategies and increasing the ability to respond to negative events. John provides allot of great tips and information to increase the value of new and experiences BCM professionals and increase the effectiveness of BCM programs. Hear some first hand examples of how the traditional BIA can be reimagined and executed from an industry pioneer. It's sure to be a great educational experience for all.
People around the world share some common fears, regardless of their location, ethnicity or their place in history. In the1st episode of a 2 part series, we'll identify these common fears and provide examples of how Business Continuity Management (BCM) and Disaster Recovery Planning (DRP) programs help to address these fears. We'll identify key program components that when developed, leveraged and executed correctly, can help alleviate to some degree, the fear and confusion people feel when disasters, incidents or crises occur. Find out if your program is addressing our fears.
Cyber Security is a relatively new realm in the Business Continuity / Disaster Planning / Information Security world and often, people are clear on what it is or how should help during crises. For this show, we speak with expert Douglas Grant who will share his experiences integrating cyber security best practices into a broader incident management framework, allowing organizations to respond effectively to a range of network based attacks and disruptions. Douglas will provide an overview of his experience in addressing these issues, particularly focusing on how to effectively align cyber security with existing crisis or emergency management functions.
Many organizations see BCM/DR as an expense but we'll speak with Marty Fox, author of The Ultimate Business Continuity $uccess Guide, who will tips and ideas of how BCM/DR can add value to an organization. Marty has a passion for Business Continuity and has extensive global experiences when building and maintaining BCM/DR programs. Marty will leverage his global experience and provide listeners many insightful tips and ideas for BCM/DR practitioners and organizations that can be implemented in their own workplaces. Marty will also give us some insight into what kinds of things warehouses, manufacturers and distribution companies need to think about when building and maintaining their BCM programs - information that isn't easy to find. Join host Alex Fullick and guest Marty Fox and feel the passion and discover the value of BCM/DR.
Communications during disasters is paramount, especially when there is the potential for the loss of human life. The need for communications and the way we communicate, along with what we communicate, has changed with the advent of social media and drones. We speak with social media expert, researcher and author of Social Media, Crisis Communications, and Emergency Management: Leveraging Web 2.0 Technologies Dr. Connie M White. Dr. White will talk about how Social Media assists first responders and emergency personnel, as well as how it gives a voice to those that didn't have one before - especially when that voice can help during disasters. Dr. White will also talk to us about a new communication tool that is helping the realm of Emergency Management; the use of drones. A leading researcher in decision support systems during disasters, we'll learn how drone are assisting and changing the face of traditional emergency response and management.
We all experience failure at some point and organizations aren't spared these experiences. What sets some organizations and people apart is their ability to bounce back from adversity and move forward. We speak with renown speaker, entrepreneur and author Barry J. Moltz about how some people - the most important component of any organization, are able to Bounce back from failure. Focusing on his book Bounce! Failure, Resiliency, and Confidence to Achieve Your Next Great Success, Barry talks to us about what make some us more resilient that others and how we can become more resilient. Resilience is a topic at the top of many organizations lists and though focus tends to be on systems and processes, we discover how people can become part of and organizations resiliency efforts.
Sometimes you just can't build or manage your Business Continuity Management (BCM) / Disaster Recovery (DR) program because your organization may not have the ability to develop and implement the program or the skillls to do it. When that discovery is made, you might look outside your organization for help; an external vendor or a consulting service. Before you make that final decision, there are some topics you need consider and some questions you might want to ask of the prospective vendor(s)/consultant(s) before you hand the program over them them. It's an important step. This show will identify many topics to consider asking prospective partners before you take that leap and hand over you BCM/DR program to an external source. Remember, you might want to outsource your program but you're still responsible for it. So make sure you consider every aspect before making that final decision.
No matter the level of experience a Business Continuity Management, Emergency Management or Disaster Recovery professional, there are always activities that we can leverage to increase our exposure and knowledge in the industry. We speak with renowned author and award-winning consultant Suzanne Bernier, who will provide us many great tips and tools we can leverage to raise our careers both within our organization and on the local, national or international stage. Suzanne will draw from her own successful rise in the Emergency Management field and provide tips and insights on how we can reach the top. It's a very informative and motivating chat.
A key component of any Business Continuity Management (BC) program is ensuring the mitigation of impacts created when an organization's supply chain is impacted. This week we'll talk to noted supply chain management expert and author of A Supply Chain Management Guide to Business Continuity Betty Kildow. Betty has been working in Business Continuity for over 20 years and we'll learn how to identify our key suppliers - both upstream and downstream - and what we need to consider with regards to our suppliers when disasters occur. We'll also learn how to develop our supply chain continuity strategies and how we can strengthen and maintain those strategies. It'll be an enlightening show for those who want to know more about supply chain management and how to incorporate it into their BCM programs.
One of the key components of any organization, which includes a core component of any Business Continuity/Disaster Recovery Program, is Risk Management. Risk Management is a process that is one of the first components of creating a successful, fit-for-purpose BCM/DR Program. We'll talk to Alvaro Orrantia, Sr. Director of Global Disaster Recovery, who is also a certified Risk Professional with ISACA and discover exactly what Risk Management is and how it benefits and organization. We'll touch on the Risk Cycle - from Planning to Monitoring - to the various risk mitigation types and how we can leverage them to strengthen our BCM/DR programs -- and our organizations.
The Continuity & Resilience Today (CRT) conference was held May 29-31, 2018 in Toronto at the Sheraton Downton Hotel. It was the inaugural CRT conference that was originally part of the old World Conference on Disaster Management (WCDM). This show provides a quick overview and summary of some of the sessions held over the 3 days and some of the key points that were discussed and presented to attendees by knowledgeable and experienced presenters.
This show is Part 2 of our conversation with BC experts and authors, David Lindstedt and Marc Armour. We'll continue to discuss Adaptive Business Continuity - A New Approach and what readers, listeners and BC professionals can expect from a new way of thinking about BCM. David and Mark will provide some insight in to what works in today's BCM industry and what isn't working, why it isn't working and what we must due to change it. It's sure to be another eye-opening show.
For decades BCM / DR professionals have performed the Business Impact Analysis (BIA) the same way with the same results; often not quite the results expected. John Jackson, an early visionary in BCM / DR, talks about how the traditional BIA may need to change; change how we ask questions, who we ask information from and what results it needs to deliver if its to be effective for organizations. We'll learn how to increase the value of BCM and DR by simply refocusing our efforts when executing a BIA to provide information that can benefit an organization when developing its BCM strategies and increasing the ability to respond to negative events. John provides allot of great tips and information to increase the value of new and experiences BCM professionals and increase the effectiveness of BCM programs. Hear some first hand examples of how the traditional BIA can be reimagined and executed from an industry pioneer. It's sure to be a great educational experience for all.
No business or community exists in isolation; all have vendors or partners in some form or another and both are needed to help communities and business grow and thrive. It's for that reason we need to assess the BCM / DR capabilities of potential business partners; either upstream or downstream. This episode will focus on questions to ask prospective business partners to find out just how well they might - or have - responded to disasters and major operational interruptions. You want to make sure that if there's a problem experienced by a partner, they have the ability to respond appropriately so you don't become embroiled and hindered by their troubles. Listen in and hear a list of questions to ask prospective partners to ensure you make a well informed decision.
The Business Continuity Institute (BCI) is one of the world's leading promoter Business Continuity and Resilience with chapters around the globe. This show will focus in on the BCI Canada chapter and we'll talk to the BCI Canada Chapter President, Chris Horne. Chris will speak to the objectives BCI Canada and how it offers a benefit to all BCM/DR practitioners and professionals. We'll also learn a bit about the upcoming Business Continuity Awareness Week (BCAW) in May and the events BCI is handling to help promote the week long event (https://www.thebci.org/event-detail/event-calendar/business-continuity-awareness-week--bcaw--2018.html). Chris will also give us some insight into his own experiences throughout the years, which will benefit all listeners, regardless of the level of experience.
The Disaster Recovery Institute Canada (DRIC) is an esteemed organization when it comes to training and certification for Business Continuity and Disaster Recovery professionals. This episode we are honoured to have with us the new President of DRIC, John Yamniuk. John has many years experience in the world of Disaster Recovery/Business Continuity. We touch base on the future of DRIC and its many initiatives currently in flight, as well as the plans for the future. We'll also talk about the various certifications offered by DRIC and how they draw upon DRIC's 10 Professional Practices. Leveraging his years of experience, we'll hear about real-life experiences that can help any organization build strong training and awareness programs. It's a discussion that's not to be missed.
To paraphrase a well-known saying, 'We must learn from our mistakes and from the mistakes of others'. In BCM, DR and Crisis Management we talk allot about Lessons Learned and making changes but a Lesson Learned without action, is simply a Lesson Identified or Observed. All too often, the lesson we could learn from remains an observation. World renowned speaker and author of The Lessons Learned Handbook, Nick Milton, will join us to talk about how we identify lessons, learn from the lessons and put the learnings into action. We'll talk about how we can collect data to ensure the lessons we've faced in the past, help us to move forward, not come back to haunt us. Stop talking about Lessons Learned and listen to expert Nick Milton, teach us how to take these lessons and build a learning culture that benefits the entire organization and strengthen our BCM and DR programs.
Sometimes communicating the various facets of Business Continuity Management (BCM) can be difficult to do to those who aren't well-versed in the industry. We use our own terminology and concepts when communicating BCM - or Disaster Planning - and often that just creates more confusion for listeners. This episode will focus on several key words beginning with the letter C that can be used to help people understand what Crisis Management & Communication is and its importance in the overall BCM/DR world. Tune and see if your Crisis Management & Communications plans and protocols capture these C's.
Business Continuity Management (BCM) is always trying to progress itself - sometimes successfully and sometime with not so much. For BCM and Disaster Recovery (DR) to stay relevant with other industries such as Privacy, Security, Information Security et al, it needs to think differently. We'll be joined by BCM thought leaders and authors David Lindstedt Ph.D. and Mark Armour who together, wrote the book 'Adaptive Business Continuity; A New Approach'. David and Mark will offer some new ways of thinking about BCM and provide some insight in to what works in today's industry and what isn't working - and needs to change. It's sure to be an eye-opening show.
Continuing on from Part I, we'll continue to discuss the challenges posted to BCM and DR programs. No matter the industry, the size of your organization, or the location(s) of your business, Business Continuity Management (BCM) and Disaster Recovery (DR) programs always seem to experience a common set of challenges. Drawing from 20+ years of experience, Alex Fullick will discuss these many challenges that seem to transcend industry and location - and which seem to appear at one time or another - in every BCM/DR program. Listen in to hear why some of these challenges occur and how to deal with them when you begin to encounter the same issues in your program.
No matter the industry, the size of your organization, or the location(s) of your business, Business Continuity Management (BCM) and Disaster Recovery (DR) programs always seem to experience a common set of challenges. Drawing from 20+ years of experience, Alex Fullick will discuss these many challenges that seem to transcend industry and location - and which seem to appear at one time or another - in every BCM/DR program. Listen in to hear why some of these challenges occur and how to deal with them when you begin to encounter the same issues in your program.
This episode will focus on the Ontario Association of Emergency Management (OAEM). We'll talk with the president of the OAEM, Mr. Mike O'Brien and how he and his OAEM colleagues are building a central community for Emergency Managers. We'll discuss topics such as; the OAEM conference (October 2018), the organizations goals and objectives, what sets Emergency Management apart from Business Continuity professionals, necessary skills for good Emergency Manager and tips for how current Emergency Managers can become more effective in their current role. It guarantees to be an informative show with a very informed guest.
When we think of Crisis Management Teams (CMT) we automatically focus on leadership, logistics, technology and business teams but one team never seems to be fully developed or initiated; the Salvage & Restoration Team. Perhaps that due to the fact that if we're lucky, we never need the team to be initiated. But what if it needed due to the seriousness of the disaster experienced by an organization? This show will focus on the activities, roles & responsibilities and considerations a BCM/DR professional needs to understand when it comes time to activate (or just plan) the Salvage & Restoration team - the often forgotten component of the CMT structure.
The Business Recovery Managers Association (BRMA) is North California's largest business recovery association. In fact, 2018 sees BRMA celebrate its 25th anniversary! In this episode we'll talk to it's President, Fiona Raymond-Cox and previous representative, Julia Halsne. We'll talk about the association and all the benefits it offers it current members and prospective members. Fiona and Julia will talk to us about how we determine our critical vendors and customers and what we need to consider when dealing with them. We'll also talk about how to keep our BCM/DR teams motivated and engaged and how to keep employees and managment engaged in the BCM/DR program, when many would rather place the program on the back burner.
Quite often when Business Continuity and Disaster Recovery practitioners try to convey the various aspects of a Business Continuity Management (BCM) or Disaster Recovery (DR) program, we miss the mark. We use our own language to convey messages and processes that aren't in others' diction. This episode will describe 7 terms that start with R that a practitioner can use to help describe to executives or non-BCM/DR practitioners what a BCM/DR program is all about and what each phase of the program contains. The 7 R's will help anyone understand what a BCM/DR program is all about. We'll even touch on a bonus 8th R - something everyone would be sure to enjoy.
The 2018-03-08 episode will dig a bit deeper into how disasters impact our behaviors and ongoing responses to traumatic situations. We'll talk with Clinical Psychologist Dr. Rickey Miller, who will discuss the various ways in which people respond to situations and how we can help people overcome their anxieties and stresses related to the disasters they have experienced or witnessed. Many organizations will have emergency response plans to address evacuations and basic employee safety concerns. This episode will take BCM professionals to a deeper level and provide insight on other topics that may need to be addressed in their employee plans to ensure ongoing support for employees when faced with traumatic situations.
Many organizations have plans to help their employees evacuate buildings and get to safe locations and then is the extent of most employee-related BCM plans. But disasters affect people differently and sometimes those impacts aren't know right away and don't appear until well after the situation. This episode will take BCM/DR practitioners to a deeper level and offer some insight on what additional topics need to be considered when creating long term employee focused safety and response plans. We speak with Registered Psychologist Dr, Oren Amitay who will talk to us about PTSD, how disasters affect people in different ways, how people respond to disasters and how we can recognize when someone is experiencing long term trauma - that might not have been easily identified at the time of the traumatic situation.
One of the most important aspects of building a Business Continuity or Disaster Recovery Program is ensuring the quality of planning and execution of a Business Impact Analysis (BIA). The BIA is the foundation upon which a strong program is build.
Leveraging information contained within his book Business Impact Analysis: Building the Foundation for a Strong Business Continuity Program, Alex Fullick will take us through some of the trips and slips that many BCM/DR practitioners encounter when performing a BIA and what the impact of these slips have on the program. Alex will share not just the problems encountered but solutions to help strengthen you BIA.
Our 2018-02-15 episode will be a very personal show; one that you many or may not be able to relate to; the loss of a loved one. Host Alex Fullick will speak about his and his brother's personal journey and experiences dealing with the death of their father. Though somewhat expected when an individual is their later years, the loss of a loved one can still leave people unprepared and unable to deal with the heartfelt loss of loosing their loved ones. It's not an easy subject to talk about, let alone share with an international audience but the show will walk listeners through a personal journey of dealing with the aftermath of being notified that your loved one is no longer with you. Alex found that there was more things to do and think about when such an event occurs - and discovered he was completely unprepared. This show will speak to your heart, as you think of your own loved ones.
In this show we talk with the President and Vice-President of the Mid-Atlantic Disaster Recovery Association (MADRA), Mr. Curtis Bartell and Dean Gallop respectively. We'll talk about the MADRA organization and the various activities it's involved with and how it offers value and benefit to its membership. We'll also talk about some new perspectives on resilience; what it is and what it means. Curtis and Dean will also provide us with a view of the current role of a BCM/DR professional and how it changed over the years and what it needs to do now, and where it's going.
Issues Management is nothing new to those in Project Management and Business Continuity though for many it's a misunderstood practice. We're joined by retired Issues Management expert Glen Duff, who was the VP of Issues Management at Ciba-Geigy/Novartis. Glen provides allot of valuable insight on how we can manage issues proactively and how we can manage our issues better during times of disaster. Learn how to manage issues and document progress and how issues can be used to help bolster the response of an organizations to a disaster and how it can help proactively identify issues that could have long and short term impacts upon a organization. We'll learn that Issue Management is more than being reactive to a situation.
Nothing in Business Continuity Management (BCM) or Disaster Recovery Planning (DRP) stands alone; everything has a dependency on some level. On this weeks show we will talk to Alvaro Orrantia a Senior Director for one of Canada's largest Financial Institutions, who will talk to us about dependencies and dependency management. We'll learn how to identify our program - and organizational - dependencies and provide tips on how we can manage and maintain our dependencies. We'll talk about the dependency link between other organizational programs and processes and how they need to work together to reach the same goals; to prepare us for disasters. We'll also talk about the link between Information Security (IS) and Business Continuity (BC) and how there is a dependency between the two processes. It's a very informative show with many
Many organizations see BCM/DR as an expense but we'll speak with Marty Fox, author of The Ultimate Business Continuity $uccess Guide, who will tips and ideas of how BCM/DR can add value to an organization. Marty has a passion for Business Continuity and has extensive global experiences when building and maintaining BCM/DR programs. Marty will leverage his global experience and provide listeners many insightful tips and ideas for BCM/DR practitioners and organizations that can be implemented in their own workplaces. Marty will also give us some insight into what kinds of things warehouses, manufacturers and distribution companies need to think about when building and maintaining their BCM programs - information that isn't easy to find. Join host Alex Fullick and guest Marty Fox and feel the passion and discover the value of BCM/DR.
The Salvation Army has been on the front lines of many disasters since 1865 and with the Halifax Explosion in 1917, the organization began its great work in Canada. Join us as we talk to the Emergency Disaster Services Director for The Salvation Army’s Canada & Bermuda Territory, Perron Goodyear. Perron gives us some history as to the start on the organization and the incredible disaster and emergency services the organization provides around the globe. We'll learn how a person can become a trained disaster volunteer and how best to help those impacted by disasters. We'll also learn about its Incident Comment Team (ICT) structure and how it's slight modification helps those in need. Listen in and find out how this 'army' helps those in need when disaster strikes.
This week we talk about Communications and Public Relations with globally recognized PR expert and author, Gerry McCusker.
Communications is key in any disaster situation and the battle for who controls the narrative rages strong due to social media. Gone are the days of press releases; today you've got to be quick to get your message out there and know how to get the right message out there - and keep in control of the message.
We'll discuss how the PR landscape has changed and what organizations really need to concentrate on to keep their message on track and not fall victim to rumour and conjecture. Gerry will provide lots of tips and example of how we can better prepare ourselves for those potential PR disasters.
When people think of Fire Services the first thing that comes to mind is usually a large fire truck with sirens blaring, heading towards black smoke, yet there is so much more to Fire Protection than just red trucks, fire hoses and black smoke billowing from a burning building. This episode of Preparing for the Unexpected will focus on all areas of Fire Protection and Fire Services and how we can prepare our offices and our homes when a fire breaks out. We’ll be speaking with guest Mr. Tony Sabatini, Chief Fire Prevention Officer for the city of Guelph, Ontario, Canada. We’ll talk about evacuation plans, pet safety, hazardous material storage and communicating with 1st responders. It proves to be a very informative show.
One of the key components of any organization, which includes a core component of any Business Continuity/Disaster Recovery Program, is Risk Management. Risk Management is a process that is one of the first components of creating a successful, fit-for-purpose BCM/DR Program. We'll talk to Alvaro Orrantia, Sr. Director of Global Disaster Recovery, who is also a certified Risk Professional with ISACA and discover exactly what Risk Management is and how it benefits and organization. We'll touch on the Risk Cycle - from Planning to Monitoring - to the various risk mitigation types and how we can leverage them to strengthen our BCM/DR programs -- and our organizations.
When people talk of Business Continuity or Disaster Recovery, many think of getting their key processes up and running or restoring their IT services, but what if what you do is a matter of life and death? East Bay Municipal Utility District provides water to approximately 1.3 million people in the Oakland and Berkeley, California area and is considered an essential service so it's BCM Program has to be strong, robust, current and able to meet the immediate needs of people during disasters. We speak with Julia Halsne and Nelsy Rodriguez from EBMUD and learn how the program evolved over the years and how it has become part of the corporate culture, including strong Board and Sr. Management support!! Every listener will learn some new tips and ideas to consider for their own programs from two guests who obviously have a strong passion for all things Business Continuity.
For this episode we talk about community programs and 1st aid training with former St. John Ambulance regional representative, Brian Pittana. St. John Ambulance is known for helping train the community with 1st aid training programs and being there to help individuals in needs when 1st responders aren't immediately available. Brian talks about the various programs that St. John Ambulance offers from Therapy Dogs to Search & Rescue operations. Brian is also a Funeral Director and gives us some insight into what services we can expect when dealing with Funeral Homes and Funeral Directors when our heads are turned upside down due to the loss of a loved one.
The Disaster Recovery Institute Canada (DRIC) is an esteemed organization when it comes to training and certification for Business Continuity and Disaster Recovery professionals. This episode we are honoured to have with us the new President of DRIC, John Yamniuk. John has many years experience in the world of Disaster Recovery/Business Continuity. We touch base on the future of DRIC and its many initiatives currently in flight, as well as the plans for the future. We'll also talk about the various certifications offered by DRIC and how they draw upon DRIC's 10 Professional Practices. Leveraging his years of experience, we'll hear about real-life experiences that can help any organization build strong training and awareness programs. It's a discussion that's not to be missed.
Resiliency; a term very misunderstood and communicated in the BCM/DR industry. Some believe it's a product you buy off a shelf while others think they can hire someone to come in for a short time and suddenly their organizations become resilient. But that's not the case. Resiliency is much deeper than that. This week's guest, Ken Simpson, a driving and pioneering expert on what resiliency really is, will discuss the topic in detail to help remove the misguided beliefs held by many BCM/DR professionals and by corporate leaders. We'll talk about Lessons Observed, rather than Lessons Learned, Black Swans and defining resiliency in its clearest terms.
Creating a resilient organization is something many organization strive for but many fall short in their goals. This week we'll speak with Scott Teel from Agility Recovery who'll provide some great insight on what Business Continuity and Disaster Recovery Planners need to consider - and do - when turning their organization into a resilient organization.
Leveraging his extensive background and using real-world examples, including some personal examples, Scott discusses some of the key aspects that help create resiliency. Some of these examples may surprise you.
Scott will also provide some tips for listeners that they can start auctioning right way, putting their organization on the road to resiliency.
In this week's episode we talk about one of the most critical aspects of any Business Continuity / Disaster Recovery program - communications! Communication is highly misunderstood and many individuals, organizations and communities don't quite get it right; from idea inception to planning to execution. When communications are managed exceptionally well, amazing things can result but when communications are mismanaged or not managed at all, it can have dire consequences. We'll talk to Communications expert Janine Sakatch, who'll help us understand what communications and communications management really is. We'll hear tips to help us improve our own communications; why some might be working and why some aren't; determining the best delivery channel for communications and how we can improve the communication processes we utilize during times of disaster.
This episode will focus on the Ontario Association of Emergency Management (OAEM). We'll talk with the president of the OAEM, Mr. Mike O'Brien and how he and his OAEM colleagues are building a central community for Emergency Managers. We'll discuss topics such as; the OAEM conference (October 2018), the organizations goals and objectives, what sets Emergency Management apart from Business Continuity professionals, necessary skills for good Emergency Manager and tips for how current Emergency Managers can become more effective in their current role. It guarantees to be an informative show with a very informed guest.
One of the most important aspects of building a Business Continuity or Disaster Recovery Program is ensuring the quality of planning and execution of a Business Impact Analysis (BIA). The BIA is the foundation upon which a strong program is build.
Leveraging information contained within his book Business Impact Analysis: Building the Foundation for a Strong Business Continuity Program, Alex Fullick will take us through some of the trips and slips that many BCM/DR practitioners encounter when performing a BIA and what the impact of these slips have on the program. Alex will share not just the problems encountered but solutions to help strengthen you BIA.
Quite often BCM/DR professionals will find their efforts fall off the rails and their disaster and business continuity programs aren't running as smoothly as they'd expected. That's because they may not be are of some key aspects that help manage their efforts; Project Management. This weeks show will provide some key tips and ideas from Project Management expert, S. Rosalind Baker. Sue will provide some great insights on how we can better manage our projects regardless of size or industry. We'll cover such topics as; Risk and Issue Management (they aren't the same thing), Stakeholder Management, GANTT charts and scheduling and various project logs. Listen in and get some great ideas to step up your game and make your BCM / DR program the best it can be; from initiation to execution to on going maintenance.
In April 2015 the world watched in horror as Nepal was decimated by a massive earthquake; an earthquake from which the country is still recovering. Listen to this week's show when we speak to Professor Meen Chhetri from Katmandu, Nepal, who will discuss the impacts of the earthquake and how the country responded - and how the Nepal's views on Disaster Management and Preparedness has changed. You'll even hear some surprising hurdles the country encountered that have hindered its progress to rebuild. Professor Chhetri will give us a first hand account of what happened and how the country is moving forward. We'll also touch on the recent floods and landslides and the impacts they have had on a struggling nation slowly rebuilding itself after the 2015 earthquake.
We put allot of energy into creating our BCM/BCP/DR plans and some can contain reams and reams of information but the bigger the plan doesn't always equate to a better plans. To often the plans contain information that doesn't help the user because there is too much fluff in the plan and not enough actions. This week's show will identify 12 segments of information that doesn't need to be included in your action plans because it's fluff information, which can cause the segments are really required to be actioned during a disaster or crisis, to be buried under unimportant information. Tune in and find out if you've got too much fluff in your action plans.
We can learn allot by learning from others and this week's show will focus on the first hand experience of a business owner James Marshal of North Coast Wholesale & Distribution located in Lismore, Australia whose business came to a grinding halt when Lismore experienced a massive flood in March of 2017. James will provide us some hands on experience of what his business did to prepare for the flood and how they responded to it - even walking through waist high water to keep from loosing his stock. It's a first hand view of what happened during the flood and how the city council and the local population pulled together to help each other from someone who went through it.
This week we talk about Communications and Public Relations with globally recognized PR expert and author, Gerry McCusker.
Communications is key in any disaster situation and the battle for who controls the narrative rages strong due to social media. Gone are the days of press releases; today you've got to be quick to get your message out there and know how to get the right message out there - and keep in control of the message.
We'll discuss how the PR landscape has changed and what organizations really need to concentrate on to keep their message on track and not fall victim to rumour and conjecture. Gerry will provide lots of tips and example of how we can better prepare ourselves for those potential PR disasters.
In our final part of the 3 part series on testing BCP/DR plans, we focus on what you should be doing during the test, how to collect findings information and how to package the information for Executive consumption. All to often tests just happen and people move on to other things but to ensure success and ensure that objectives have been met, proper findings documentation and Executive Summary(s) need to be created. Tune in and get some tips on how to manage the collection of issues and actions during and after the test to ensure you BCM program continues to move forward to greater success.
Carrying on from our last episode, this week's show focuses on the various ways we can test our Business Continuity and Disaster Recovery Plans; from basic walkthroughs to full scale simulations. We'll discuss how to start documenting the planning process; from walkthroughs to full scale simulations. The Test Charter will ensure that all teams involved work from the same 'playbook' allowing for a greater level of understanding, awareness, direction and ultimately success. By using this approach and helping to increase test awareness and the activities involved, you'll be able to test the plan, rather than plan the test. Listen in for some great tips on how to manage and facilitate your BC / DR tests for greater results.
We can spent allot of resources on creating Disaster Recovery, Business Continuity and Emergency Response plans full of content that might help us during a disaster but the content doesn't mean a thing if it hasn't been validated through testing. This episode, Part 1 of a 3 part series about testing our BCM / DR plans, will focus on obtaining the value of testing and how to obtain buy-in from an organization's leadership.
Have you ever watched news reports after disasters and seen animals wandering looking for their owners, or owners upset because they can't find their pets? You've probably seen the scenes - they pull at our heart strings. This week's episode will focus on often forgotten elements that people forget when it comes to pets; choosing the right pet, pet care, integrating pets into a household and caring for pets during disasters and emergencies. For many, pets are members of the family and we often forget to prepare for the impacts they can have on our lives and how they can be impacted by disasters. As we care for ourselves and try to prepare for the unexpected, we need to prepare to care for our pet - our little furry family members. Join us as we speak to Dr. Barbara Drewry, a veterinarian from the Royal City Animal Hospital in Guelph, Ontario, Canada, as we learn many new facets about preparing ourselves and our homes for pets; from insurance to creating a pet emergency kit.
When people think of Fire Services the first thing that comes to mind is usually a large fire truck with sirens blaring, heading towards black smoke, yet there is so much more to Fire Protection than just red trucks, fire hoses and black smoke billowing from a burning building. This episode of Preparing for the Unexpected will focus on all areas of Fire Protection and Fire Services and how we can prepare our offices and our homes when a fire breaks out. We’ll be speaking with guest Mr. Tony Sabatini, Chief Fire Prevention Officer for the city of Guelph, Ontario, Canada. We’ll talk about evacuation plans, pet safety, hazardous material storage and communicating with 1st responders. It proves to be a very informative show.
Resiliency; a term very misunderstood and communicated in the BCM/DR industry. Some believe it's a product you buy off a shelf while others think they can hire someone to come in for a short time and suddenly their organizations become resilient. But that's not the case. Resiliency is much deeper than that. This week's guest, Ken Simpson, a driving and pioneering expert on what resiliency really is, will discuss the topic in detail to help remove the misguided beliefs held by many BCM/DR professionals and by corporate leaders. We'll talk about Lessons Observed, rather than Lessons Learned, Black Swans and defining resiliency in its clearest terms.
In this week's episode we talk about one of the most critical aspects of any Business Continuity / Disaster Recovery program - communications! Communication is highly misunderstood and many individuals, organizations and communities don't quite get it right; from idea inception to planning to execution. When communications are managed exceptionally well, amazing things can result but when communications are mismanaged or not managed at all, it can have dire consequences. We'll talk to Communications expert Janine Sakatch, who'll help us understand what communications and communications management really is. We'll hear tips to help us improve our own communications; why some might be working and why some aren't; determining the best delivery channel for communications and how we can improve the communication processes we utilize during times of disaster.
In this episode of Preparing for the Unexpected, we will talk with long-time BCM and Information Security expert, Alvaro Orrantia. We'll be discussing BCM / DR programs at the overview level and touch on some key concepts with some interesting perspectives and insight. We'll touch on key topics such as; a) distinguishing Business need with IT capabilities, b) Validation/testing and test governance, c) program maintenance, d) customer/client/employee expectations, d) customer/supplier involvement, e) ideas on how to keep BCP / IT DRP plan current using existing company processes and disaster program processes, and e) lessons learned from a few real-world disasters. Join us as we touch base on many key BCM/DR program components.
Quite often BCM/DR professionals will find their efforts fall off the rails and their disaster and business continuity programs aren't running as smoothly as they'd expected. That's because they may not be are of some key aspects that help manage their efforts; Project Management. This weeks show will provide some key tips and ideas from Project Management expert, S. Rosalind Baker. Sue will provide some great insights on how we can better manage our projects regardless of size or industry. We'll cover such topics as; Risk and Issue Management (they aren't the same thing), Stakeholder Management, GANTT charts and scheduling and various project logs. Listen in and get some great ideas to step up your game and make your BCM / DR program the best it can be; from initiation to execution to on going maintenance.
This episode will focus on Emergency and Disaster Management, and how academia and certification and the training of individuals helps with the development and execution of appropriate disaster plans. We will also touch base on The International Emergency Management Society (TIEMS) and how it's mission, goals and objectives are being delivered to ensure standardization and certification in Emergency and Disaster Management.