ReThink Productivity Podcast: Recent Episodes
ReThink Productivity
Simon Hedaux from ReThink Productivity reveals his Retail and Hospitality productivity and efficiency strategies with help from clients, partners, and the ReThink team, so you can be ahead of the curve with your own business. Discover how you can measure, track and develop productivity. It's a mix of interviews and special co-hosts you're not going to want to miss
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In this debut episode of "Hedaux, Hogg & the Machines", host Simon is joined by guest co-host Ed Hogg, CEO of SolvedBy.ai. Together, they explore the fast-moving state of AI technology and its practical applications across retail, hospitality, and customer-facing environments.
Key takeaways:
đš Data Security: Why enterprise security settings matter when using LLMs and the hidden risks of unvetted open-source models.
đš Head Office Efficiency: How area managers are using AI agents to automate weekly store action plans in minutes.
đš Shop Floor AI: How retail giants like Walmart, Tesco, Lowe's, and M&S are rolling out AI tools to frontline teams.
đš Whatâs Next: What to expect from upcoming models, enterprise forecasting tools, and the realistic timeline for store robotics.
đ Save the Date! Join us live at the Productivity Forum on 10th September in Birmingham.
đď¸ Secure your spot: ReThink Forum 2026
Download a copy of our first ReThink Productivity Retail Report
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This month on our business productivity podcast, we spoke to Will Eadie, Chief Strategy Officer at WorkJam.
We discussed how Task Management tools are helping drive compliance, productivity and colleague engagement, and looked ahead to when systems will automatically suggest actions, saving even more admin time.
Key takeaways:
Productivity Drives Engagement: Why giving frontline workers clear expectations and streamlined tasks boosts overall job satisfaction and engagement.
The ÂŁ6.25 Billion Opportunity: Insights from the Rethink Productivity 2026 report, highlighting the massive savings organizations can unlock by managing capacity intelligently.
From Insights to Execution: How AI is moving beyond data-dumping to provide store managers with actual decision support and dynamic task prioritization based on real-time signals like footfall and POS transactions.
Democratizing Tasks: Real-world examples of how digital collaboration platforms allow managers to assign tasks based on skill and availability, keeping operations running smoothly even across differing shift patterns.
The Autonomous Frontline: A look ahead at the next 12 months, predicting a shift toward systems that automatically suggest optimized actionsâfreeing managers from administrative burdens so they can focus on coaching teams and serving customers.
Event Alert: Catch up with the WorkJam team at the Rethink Forum on September 10th in Birmingham.
đ Save the Date! Join us live at the Productivity Forum on 10th September in Birmingham.
đď¸ Secure your spot: ReThink Forum 2026
Download a copy of our first ReThink Productivity Retail Report
#theproductivityexperts
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We sit down with Peter Kuhlang, CEO of the MTM Association, to unpack MTM as a process language that turns work description into reliable time standards. We also test the hype around AI by looking at how video and motion data can speed up analysis without losing credibility.
⢠Peterâs path from industrial engineering to leading MTM globally
⢠What MTM is and why predetermined motion time systems matter
⢠How the MTM Association maintains methods, rights, and training standards
⢠Picking the right MTM method based on repetitiveness and detail needed
⢠The top benefits we see in practice: transparency, standardisation, cost planning
⢠Where AI helps and where human judgement still has to step in
⢠How MTM Motion validates AI-identified motions into a correct MTM analysis
đ Save the Date! Join us live at the Productivity Forum on 10th September in Birmingham.
đď¸ Secure your spot: ReThink Forum 2026
#theproductivityexperts
Register for the 2026 Productivity ForumDownload a copy of our first ReThink Productivity Retail Report
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The countdown is officially on. We are just two months away from the annual Productivity Forum on September 10th in Birmingham, and this week on The Productivity Pulse, weâre giving you an exclusive sneak peek at whatâs in store.
With over 150 operational and productivity leaders already registered, this yearâs event is shaping up to be our biggest and most impactful yet.
Join hosts Sue, Simon & James as they break down the 2026 agenda, which is built entirely around real feedback from the industry and our latest retail report.
- Rethinking Efficiency: How leading businesses are tackling rising costs by smartly reducing task loads in-store.
- Deploying Tech Pragmatically: Moving past the hype to look at real-life success stories in implementing workforce and task management tools.
- Managing Capacity Intelligently: A cross-industry look (retail + hospitality) at how to protect and maximise your peak trading periods without burning out your resources.
- Our 2026 Keynote: We are thrilled to welcome serial entrepreneur and ex-Dragon Sarah Willingham, who will be sharing her hospitality and business wisdom!
- Insider Tips: The team shares their top strategies on how to network, collaborate, and get the absolute most out of the day.
đ Save the Date! Join us live at the Productivity Forum on 10th September in Birmingham.
đď¸ Secure your spot: ReThink Forum 2026
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat
We take a look at Mayâs retail and economic signals, where the mood stays low but the sales numbers finally lift. We tease out how heat, online shopping, and where people choose to spend time reshape the outlook for high streets, retail parks, and seaside towns.
⢠Consumer confidence stuck at minus 23 on the GfK index
⢠Unemployment improving slightly to 4.8%
⢠Retail sales rising year on year across BRC and ONS measures
⢠Online spending driving much of the uplift, especially in non-food
⢠Fashion outperforming food on value growth, with different online shares
⢠Footfall declining overall, with retail parks holding up better than high streets and shopping centres
⢠How extreme heat changes destination choice and town centre comfort
⢠Lessons from the US out-of-town, climate-controlled shopping model
⢠Hospitality and fast fashion adapting quickly to weather-driven demand
⢠Summer trading patterns by location, with seaside towns relying on August like Christmas
đ Save the Date! Join us live at the Productivity Forum on 10th September in Birmingham.
đď¸ Secure your spot: ReThink Forum 2026
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What separates guesswork from actual, sustainable efficiency? Professional training.
In this episode, our resident expertsâSue, Simon & Jamesâare joined by special guest Phil to break down why credible productivity work must start with the right foundations.
They dive into how the ReThink Academy is shaping the next generation of industry experts through our four core courses:
- Introduction to Productivity â Building the baseline
- Work Study â Measuring the essentials
- Method Study â Designing smarter workflows
- Labour Modelling â Optimising your workforce
Ready to level up your team's capabilities?
đ Explore the Academy: ReTime Academy
đ Save the Date! Join us live at the Productivity Forum on 10th September in Birmingham.
đď¸ Secure your spot: ReThink Forum 2026
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat
Aprilâs numbers look grim on the surface, but Easter timing shifts spending into March and distorts the year on year story. We discuss the real signals behind falling footfall and softer sales, then ask what rising costs and uncertainty are doing to jobs, confidence and everyday choices.
⢠Easter timing and strong comparables shaping the headline results
⢠Footfall declines across high street, shopping centres and retail parks
⢠BRC sales turning negative and what that suggests about demand
⢠Beauclair town-centre spend falling with discretionary categories hit hardest
⢠Inflation cooling overall while hospitality and transport stay high
⢠The âhow expensive is too expensiveâ question and what markets will bear
⢠Unemployment at 5% with much higher youth unemployment
⢠Wages keeping pace with inflation for those in work
⢠Consumer confidence staying low and driving caution
⢠Experiences still winning over material purchases
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We recorded our first live ReThink Productivity podcast at the Retail Technology Show after-show party, talking candidly about what retail tech is actually doing for productivity right now. Chris Chandler and Steve Young share what is changing with AI, wage pressure, training, and the practical realities of running stores on land and at sea.
⢠AI at the show feeling more integrated and less like marketing
⢠Cruise ship retail productivity focused on freeing time for guest experience and sales
⢠Training challenges with rotating contracts and the value of app-based learning
⢠AI forecasting as a key lever, especially when demand varies by itinerary
⢠National Living Wage at ÂŁ12.71 pushing retailers beyond âlow-hanging fruitâ tech
⢠Shifting focus towards operating models, partners, and commercial arrangements
⢠AI workflow management to drive the right task at the right time
⢠Supply chain visibility and QR codes for end-to-end product tracking
⢠Funding AI through a mix of labour efficiency and sales growth
Download your copy of the Retail Report
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We gave Notebook LM our first ReThink Productivity Retail Report
NotebookLM digs into why shops can look perfectly staffed and still fail you at the checkout or on the shop floor, then trace the problem back to how retail measures efficiency. We use the ReThink Productivity Retail Report 2026 to show how a push for 100% utilisation creates a capacity cap that burns out colleagues and leaks sales
⢠The ÂŁ6.25bn annual opportunity hidden inside âwastedâ labour time
⢠How the efficiency index is built and why 80% is healthier than 100%
⢠the capacity cap and why small disruptions collapse service
⢠Demand-led rotas that protect peak trading hours and use quiet periods well
⢠Security tagging as a labour cost that can exceed the value it protects
⢠Omnichannel services that add seconds which turn into queues
⢠Self-checkout friction and why design beats blame
⢠Pragmatic tech wins like electronic shelf labels that lift morale
Download your copy of the Retail Report
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat
We read the March 2026 retail and economic data against a month shaped by war and an early Easter, where strong headlines hide weaker high street reality
⢠March footfall rising year on year but flattered by a weak 2025 comparison
⢠BRC sales growth driven mainly by food as households buy ahead of Easter
⢠Non-food sales growth lagging inflation and remaining fragile
⢠High street sales down sharply with food and drink spend falling hardest
⢠Pay-cycle spending patterns and how Easter timing shifts monthly demand
⢠GfK consumer confidence sliding with personal finance views turning negative
⢠Inflation pressure from housing and fuel costs pushing consumers to save more
⢠Major purchases feeling riskier as caution rises
⢠Unemployment dipping while economic inactivity increases, changing the real story
⢠War-driven fuel prices feeding uncertainty with a possible staycation upside
Download a copy of our first ReThink Productivity Retail Report
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Sue, Simon, & James share the top-line findings from ReThink Productivity Future Retail Ready Benchmarking Report and explain how a ÂŁ6.25bn opportunity could be unlocked. They walk through six golden rules to improve store performance, protect customer experience, and avoid hidden workload that quietly harms sales.
⢠Why retailers feel the squeeze after the âeasy winsâ are gone
⢠The efficiency index and why 80% is the realistic target
⢠How running above 80% removes the cushion for peaks
⢠The productivity paradox where cost cuts can damage sales
⢠Managing capacity intelligently with better demand modelling
⢠Simplifying security so tagging does not erode profitability
⢠Unlocking self-checkout by reducing interventions and friction
⢠Designing services deliberately so complexity does not swamp teams
⢠Deploying technology pragmatically with training and real ROI
Download the report, have a read, get in touch with any questions
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Hear directly from our expertsâSue, Simon, & James âwho share real-world trends, new data findings, and actionable productivity insights
We share the latest ReThink Academy training updates and why we built courses we wish weâd had when we first stepped into productivity and workload modelling roles. We also unpack how measuring work can remove customer friction, from mobile phone sales processing to the daily annoyances of hotel check-in, and why buy-in makes or breaks operational models
⢠ReThink Academy expansion and whatâs new
⢠Introduction To Productivity course for new starters and teams
⢠Workload Modelling course and the wider ecosystem around it
⢠Method study as a practical process improvement framework
⢠Time and motion study, work measurement and MTM pathways
⢠Why productivity data supports better customer experience
⢠Mobile phone retail example where processing time dominates
⢠Workload model trust, overstaffing vs understaffing and queue impact
⢠Retail Technology Show and benchmarking report launch plans
We will be at the Retail Technology Show (RTS) the 22nd and 23rd of April at the Excel in London Book a meeting at RTS
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chatThey break down why February 2026 turns into a tough month for UK retail, with record rain dragging down footfall and high street sales. They also zoom out to consumer confidence, inflation pressures, and the April policy changes that could reshape hiring and costs.
⢠Record wet weather and why it hits retail demand fast
⢠Footfall declines across high streets, centres and retail parks
⢠High street debit card sales tracking below last year
⢠Category performance across fashion, food and drink, general retail, grocery, health and beauty
⢠GfK Nielsen consumer confidence falling and what it signals for March
⢠Major purchases weakening and the savings index rising
⢠Inflation staying at 3% overall while essentials run hotter
⢠Discounting effects in clothing and muted inflation in big-ticket categories
⢠Average transaction value rising in food and drink and health and beauty
⢠National Living Wage and National Minimum Wage rises from 1 April
⢠Key headlines from the first phase of the UK Employment Rights Act
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We gave NotebookLM our Productivity Pulse podcasts from November 2025 to February 2026 with Sue, Simon, & James and this is what it came up with...
We follow the stop-watch data behind everyday queues and show how âefficientâ labour models can still create predictable chaos at peak demand. We trace how wage pressure, algorithmic scheduling, and physical layout decisions reshape what workers do and what customers feel.
- Minimum wage pressure and the knock-on effects of wage compression
- The efficiency index and why zero slack systems lose resilience
- Variable efficiency and why two stores can feel like different companies
- Algorithmic break scheduling that prioritises compliance over footfall
- Hidden travel time that turns a short break into a bigger productivity hit
- Manager role drift and why leadership disappears into shelf-stacking
- How quick service restaurants redesign space for delivery drivers
- Kiosks, upselling psychology, and the customer dithering factor
- Micro efficiencies in kitchens that function like pit-stop engineering
- Parcel collection bottlenecks and the shaky maths of the halo effect
- Stock replenishment waste, taking stock for a walk, and lean batch processing
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Hear directly from our expertsâSue, Simon, & James âwho share real-world trends, new data findings, and actionable productivity insights
We dig into stock to shelf benchmarking and reveal how much replenishment time is lost to movement and returns. We share early findings and details of our benchmarking report and Retail Technology Show plans
⢠Early look at our retail benchmarking report launch
⢠Why benchmarking gives context beyond raw task times
⢠The real cost of replenishment and movement waste
⢠Impact of returning stock to backroom and double handling
⢠Lean-inspired fixes: batching, pull signals, one-touch flow
⢠Resource vs demand mismatches driving âkeep busyâ habits
⢠Per-item cost insights and how to track them
We will be at the Retail Technology Show the 22nd and 23rd of April at the Excel in London
Weâve got the VIP party in partnership with Solvedby.AI on the 22nd April. Register here... VIP Aftershow
Our Productivity Forum takes place on 10th September in Birmingham. Register here... ReThink Forum 2026
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We gave NotebookLM our podcasts from November 2025 to February 2026 with Diane Wehrle CEO at Rendle Intelligence and this is what it came up with...
We test a hard question: are UK retailâs brutal numbers a structural reset or a severe cyclical slump? We argue both sides with data on jobs, wages, footfall, discounts, online share, and consumer psychology, and find common ground on how to survive right now.
⢠Structural shift versus cyclical contraction
⢠Job losses, wage compression, and automation incentives
⢠Consumer confidence, high savings, and spend mix
⢠Black Fridayâs pull-forward and the golden quarter
⢠Footfall declines, online stabilization, and hyper localism
⢠Store productivity, time-use, and ATV strategy
⢠Rates, taxes, and hiring freezes shaping near-term demand
⢠Shared focus on margin protection and experience
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat
A cautious consumer shows up in January with fewer trips but bigger baskets, while retail parks gain and high streets hold on. We dig into youth unemployment, wage compression, AIâs impact on entry roles, and why productivity must carry the next phase of retail.
⢠January footfall near flat with retail parks up
⢠Sales values rise while transactions fall
⢠Food inflation props value; non-food softens
⢠High street sales close to parity year on year
⢠GfK confidence slips, savings tick up
⢠Youth unemployment at 16% drives concern
⢠Wage rises meet NI pressures and job cuts
⢠Pay bands compress between colleague and supervisor
⢠Housing sales drop chills discretionary categories
⢠Shift focus from process to experience
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Hear directly from our expertsâSue, Simon, & Jamesâwho share real-world trends, new data findings, and actionable productivity insights. This month they are joined by special guest Ed Thompson
We unpack how quick service restaurants (QSR) cut through rising costs and sharper peaks by separating delivery from dineâin, scaling kiosks, and engineering seconds out of core tasks. Ed shares groundâtruth from trials that reveal hidden costs, smarter layouts, and why testing beats gut feel.
⢠Defining QSR and why delivery changed everything
⢠Price ceilings versus operational innovation
⢠Separating driver pickup to protect space and speed
⢠Hot hold units and lockers preserving food quality
⢠Kiosks driving consistent upsell and lower labour
⢠Loyalty and simple personalisation improving repeat visits
⢠Microâlayout tweaks multiplying capacity gains
⢠Testing trials to surface hidden operational costs
⢠Moving tasks out of peak to protect throughput
⢠Staffing thresholds for sharper peaks and channel mix
We will be at the Retail Technology Show the 22nd and 23rd of April at the Excel in London
Weâve got the VIP party in partnership with Solvedby.AI on the 22nd April. Register here... VIP Aftershow
Our Productivity Forum takes place on 10th September in Birmingham. Register here... ReThink Forum 2026
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We explore with ReThink Productivityâs Simon Woodfield and Ed Thompson how MTM drives method improvement, not just time measurement, and share real case studies across logistics, retail food, and warehousing. We show how operator involvement, ergonomics, and clear coding lead to standard work, stronger business cases, and better rollouts.
⢠Method determines the time, not the stopwatch
⢠Ergonomic gains from reducing reach distances
⢠Testing layouts and methods before rollout
⢠Surprising warehouse findings beyond the scope
⢠Operator buy-in through iterative coding and trials
⢠Standard work supported by reusable MTM codes
⢠Low-barrier adoption using spreadsheets or software
Find out more at the UKMTM Website
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Building on the success of footfall insights we broaden the conversation with the Basket & Barometer podcast. Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat
We unpack Decemberâs retail data: footfall fell most in shopping centres, high streets held up better, and sales rose only because food prices stayed high. Confidence is inching higher, small towns are gaining share, and the high street is evolving rather than dying.
⢠Footfall down overall, led by shopping centres
⢠High streets more resilient than retail parks
⢠Sales growth driven by food inflation
⢠Discretionary categories fall in towns and cities
⢠Average transaction value up as visits fall
⢠Consumers stay local to cut travel and parking costs
⢠Savings ratio high despite wage growth
⢠Retail churn continues with notable brand moves
⢠High street evolves through mix, value, and relevance
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We dig into how MTM turns micro motions into fair, consistent time standards with ReThink Productivityâs Simon Woodfield and Ed Thompson and when to use MTM1, MTM2, or UAS for different kinds of work. We share how video, TMUs, and peer review remove bias and help teams set reliable, safe methods.
⢠MTM motion categories and why they matter
⢠Video-based analysis for repeatability and detail
⢠Differences between MTM1, MTM2, and UAS
⢠Choosing the right system for cycle length
⢠How motion rules remove subjectivity
⢠TMUs explained and conversion to seconds
⢠Practical coding tips and peer review
⢠Coding the intended method for safety and quality
Find out more at the UKMTM Website
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Hear directly from our expertsâSue, Simon, & Jamesâwho share real-world trends, new data findings, and actionable productivity insights
In this episode they discuss why parcel pickup times vary from 27 seconds to three minutes on average and show how storage design, retrieval systems, and colleague headsets drive speed, safety, and sales. The chat covers the sales uplift from parcel traffic, the strain of returns, and how lockers and paid returns could shift behaviour this year.
⢠Wait time trends and the drivers of delay
⢠Best-in-class setup for retrieval and storage
⢠Store factors that create parcel hotspots
⢠Basket uplift and the halo beyond the collection
⢠Handling returns without blocking operations
⢠Staffing models, headsets, and pickup points
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We unpack Method Time Measurement (MTM) with ReThink Productivityâs Simon Woodfield and Ed Thompson, from its 1940s roots to modern use with motion capture and VR. The chat explains how MTM coding works, and why fair, consistent standards matter.
⢠Origins of MTM
⢠Motion codes, influence factors and TMUs explained
⢠When to use MTM versus a stopwatch
⢠Hybrid approaches for fixed steps and variable customer moments
⢠Training pathways and the main MTM variants
⢠Building quick business cases with whatâif scenarios
⢠Leveraging CAD, VR and motion capture for preâbuild timing
⢠Ergonomic insights alongside time standards
Find out more at the UKMTM Website
We just wanted to remind everybody that as of 1st January 2026, the UK MTM Association is now part of ReThink Productivity
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Building on the success of footfall insights we broaden the conversation with the Basket & Barometer podcast. Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat
We dig into why Black Friday footfall held up while November spending slumped, and what that split means for December. We talk inflation turning to deflation in fashion and furniture, caution on inventory, and the ripple effects that hit suppliers when retailers stumble.
⢠Footfall marginally down on Black Friday day, week up 1.1% year on year
⢠November spend down 7% in towns and cities, steepest since July
⢠Budget jitters and weather weighing on sentiment
⢠Christmas timing supports a late preâholiday push
⢠December growth outlook moved from +1.5% to flat
⢠BRC: food drives growth, nonâfood barely moves
⢠Inventory discipline favours sellâthrough over deep January markdowns
⢠Fashion and furniture show deflation amid heavy discounting
⢠Employment and housing trends dampen bigâticket demand
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Hear directly from our expertsâSue, Simon, & Jamesâwho share real-world trends, new data findings, and actionable productivity insights
We unpack the wage rise headlines and the quiet costs they trigger up the ladder, then move to peakâtime realities: queues, break timing, and the real use of selfâcheckout. We finish with fast wins in quickâserve layouts and why adoption fails without handsâon coaching.
⢠Wage increases by age bands and implications for costs
⢠Compression of supervisory pay differentials
⢠Leaders pulled into frontâline tasks reducing leadership capacity
⢠Queues at peak despite selfâcheckout availability
⢠Break timing clashing with customer demand
⢠Microâimprovements in quickâserve cycle times
⢠Layout tweaks, tool placement, and motion design
⢠Training and engagement to adopt new kit and processes
Keep an eye out for those queues at peak, everybody listening, and see if you can identify the issues, we'll be back in the new year
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We gave NotebookLM our record breaking blog to see what happened when they turned it into a podcast...
We examine how modern time and motion studies expose hidden waste, translate seconds into savings, and protect sustainable pace. From Taylor and the Gilbreths to sensors and benchmarks, we map the methods, the maths, and the immediate actions that cut costs without cutting quality
⢠Spotting inefficiency in everyday work
⢠Time versus motion as separate measurements
⢠Resource planning using standard times and allowances
⢠Micro savings through layout and sequence changes
⢠Example maths for staffing and throughput
⢠Study types: activity, efficiency, role, predetermined
⢠History of Taylor and the Gilbreths
⢠Quantifying financial waste from poor scheduling
⢠Modern tech: video, sensors, software analysis
⢠Benchmarking click and collect performance
⢠Practical ergonomic and staffing changes
⢠Continuous improvement as the new one best way
Not only will our approach to a Time and Motion Study plot out exactly where you stand versus where you could be, but our analysts will provide practical steps on how to help you get there, saving you time, effort and, ultimately, money
Contact our team today
More information on Time and Motion Studies can be found in our whitepaper â our expertsâ views into how modern techniques are bringing about new productivity insights. Download here >>
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Building on the success of footfall insights we broaden the conversation with the Basket & Barometer podcast. Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat
In this episode we cover why average transaction value now matters more than footfall, and how Black Friday has shifted the peak. We share sector signals, consumer confidence trends, and what the budget and labour market mean for Q4
⢠Footfall softness versus inflation-adjusted sales decline
⢠Average transaction value as core survival metric
⢠Examples of ATV growth in small towns
⢠Discounting patterns and price guarantees in Black Friday
⢠Staffing planning shifting towards November peak
⢠Sector signals in health and beauty and fashion
⢠Consumer confidence at minus 19 and job market risk
⢠Online share stabilising and omnichannel basics that matter
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Productivity Pulse Episode 1
Hear directly from our expertsâSue, Simon, & Jamesâwho share real-world trends, new data findings, and actionable productivity insights
We dig into why efficiency swings across sites, how that volatility hurts peak service, and what workload models can do to stabilise performance. We also show how role drift reduces leadership time and how structured interviews add a 360 view that turns data into action.
⢠Variable efficiency index and why it matters
⢠Removing slack and the risks at peak
⢠Tactical fixes for rotas, breaks and coverage
⢠Building a robust workload model linked to WFM
⢠Reallocating budget to balance the estate
⢠Role studies revealing leadership time drift
⢠Restating manager expectations and blockers
⢠Structured interviews adding qualitative insight
⢠Turning insights into consistent employee and customer experience
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đ¨ Podcast Reboot Alert! The ReThink Productivity Podcast is Backâand Smarter Than Ever! đ
We're thrilled to announce the official reboot of the ReThink Productivity Podcast with a brand-new format and a commitment to delivering high-impact, actionable insights twice a month
Our new focus is simple: Less Noise, More Intelligence
Weâll now be releasing two essential episodes per monthâa mix of deep-dive interviews and actionable, data-driven insightsâperfect for busy leaders who need to stay ahead of the curve
The Relaunch Lineup (Your First Two Episodes):
đď¸ Episode 1. The Productivity Pulse (Early Month)
- Data-Driven Action: Hear directly from our expertsâSue, Simon, & Jamesâwho share real-world trends, new data findings, and actionable productivity insights emerging from live projects
- Learn from Real-World Wins: Get tactical advice and success stories from organisations that have achieved transformative productivity across the board
đĄEpisode 2. Basket & Barometer (Late Month)
- Elevated Insights: In conversation with industry expert Diane Wehrle to move beyond surface-level metrics and tackle complex, data-driven metrics around customer shopping behaviour
For leaders in Operations, Strategy, and HR, this podcast provides the modern tools to build a smarter, more efficient, and ultimately more profitable business
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We weigh the real tradeâoffs of building AI inâhouse versus buying and configuring proven tools, and map a practical route from pilot to production without blowing the budget. Clear steps on data, governance, ethics, and IP help you create value you can measure.
- Build vs buy decisions tied to strategy and IP
- When generic problems justify offâtheâshelf tools
- Niche bottlenecks and owning differentiated capability
- Real costs of talent, data architecture and compute
- Governance, scope control and reliability expectations
- Data quality, sourcing and security by design
- Measurable pilots, baselines and explainability
- EBITDA impact, inference costs and ROI discipline
- Ethics beyond bias, oversight and customer impact
- Partner contracts, IP protection and reuse limits
- Scaling blockers across finance, compliance, HR and IT
- Regulations to watch including EU AI Act and GDPR
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Notebook LM has had some significant updates over the last few weeks
Have a listen to the latest iteration of a Notebook LM created podcast based on ReThink marketing materials
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We dig into practical AI that saves time: personal LLMs, embedded features already in your tools, and AIânative agents that take action, not just give answers. We share proof points, pitfalls, and simple ways teams can adopt safely and quickly.
- Personal LLMs as thinking partners and draft accelerators
- Embedded AI in email, slides, CRM, and meetings
- AIânative tools mapped to roles like SDR and legal
- Agents that act: scrape, configure, reset, and schedule
- Quality, speed, and evidence versus laziness concerns
- Training, culture, and bestâcase sharing for adoption
- Guardrails, verification, and humanâinâtheâloop control
- Realâworld cases in support, retail, facilities, and QSR
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We strip away the jargon and show how to use AI as an assist that lifts productivity, trust, and measurable outcomes. From data readiness to culture, governance to first use cases, we focus on steps that turn hype into results.
- Clear definition of AI and humanâinâtheâloop
- Where AI adds value across knowledge work
- Culture over tech as the main blocker
- Data readiness and training data basics
- Governance to reduce shadow AI risks
- Leaders modelling tools and setting objectives
- Selecting first three use cases aligned to KPIs
- Measuring adherence to AI recommendations
- Balancing efficiency vs productivity for trust and ROI
- Practical rollout: owners, feedback loops, training
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Theo Gott and Mark Stacey from ModusForce discuss the evolving landscape of workforce management and how their Dayforce implementation expertise helps organisations maximise efficiency and employee satisfaction.
⢠The WFM market is experiencing 20% growth globally with key trends including AI automation, flexible working arrangements, and legislative changes
⢠Advanced scheduling combines WFM capabilities with automated scheduling and budgeting to deliver significant operational efficiencies
⢠The "perfect schedule" is a myth â successful implementations aim for 80-90% automation while preserving the crucial human element
⢠Modus Force offers a Minimum Viable Product approach that delivers advanced WFM capabilities in under five days, providing immediate benefits
⢠Unified HCM solutions like Dayforce eliminate the need for complex integrations between separate HR, scheduling and payroll systems
⢠Successful WFM implementations require managing change impact effectively, developing a clear roadmap, and prioritising data management
Reach Theo at theo@modusforce.com and Mark at mark@modusforce.com
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends.August retail sales dipped 4.8% year-on-year despite stable footfall, with fashion and general retail taking significant hits. Consumers are demonstrating caution by making fewer transactions while spending slightly more per purchase, reflecting broader economic uncertainty and diminished confidence
⢠Consumer confidence remains low at -19 according to GFK's Consumer Confidence Index
⢠The savings ratio has reached its highest level since COVID, indicating people are saving rather than spending
⢠Mortgage approvals have dropped 2.4% compared to last August's 15.5% rise
⢠Upcoming November budget, rising unemployment, and global conflicts all contribute to consumer caution
⢠Q4 forecast predicts October sales down 3%, November down 1%, but December up 1.5%
⢠Food and drink remains strong at 25% of town centre sales
⢠Health and beauty continues to perform well, showing opportunity for retailers
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Tom Coe, VP of Growth at Retail Insight, shares how data-driven solutions can tackle the perennial challenges of retail operations while empowering store colleagues to deliver better customer service
⢠Retail Insight provides in-store operations analytics software for over 50,000 stores globally
⢠The complexity of modern retail operations creates compliance challenges as colleagues juggle multiple responsibilities
⢠Process execution suffers when labour models are tight and colleagues are overwhelmed with competing priorities
⢠Date checking for fresh products exemplifies a mundane but critical process where poor execution leads to waste and financial loss
⢠Smart systems can track inventory expiration dates and direct colleagues to check only specific items requiring attention
⢠Data collected provides valuable analytics for head office teams to improve forecasting, ranging, and supply chain decisions
⢠Successful AI implementation in retail requires balancing technological sophistication with practical simplicity
⢠Data quality is essential for any effective retail technology solution
⢠Future applications include democratizing analytics through conversational AI and enhancing root cause analysis
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We recap the highlights from the Productivity Forum 2025, diving into key presentations and insights that left attendees buzzing with new ideas about retail productivity.
⢠Alex Rezvan kicked off the event with insights on retail's evolution toward non-transactional, cultural spaces that are highly tech-enabled
⢠Halfords shared their productivity journey and implementation successes
⢠The Innovation Lounge featured eight partner companies showcasing technological solutions in a treasure hunt format
⢠Harding Retail presented unique challenges of running shops on cruise ships with limited space and connectivity
⢠Current insights session explored emerging retail trends and changing industry dynamics
⢠Graham Wilson closed the forum with strategies for making change happen and engaging people effectively
⢠Forum 11 is scheduled for September 2026 with registration already open
Registration for next year's forum is now open. Register using the link below...
https://rethinkproductivity.co.uk/productivity-forum/
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Rob Bate, Co Founder at FrontlineXP, shares insights from his extensive retail experience and explains how FrontlineXP is working to improve the experience of customer-facing employees through innovative technology solutions
⢠Frontline workers and operations teams are chronically underserved by technology and expertise
⢠The genesis of FrontlineXP came from wanting to help retail operations teams improve profitability and performance
⢠Successful transformation requires balancing technology, business process changes, and frontline worker experiences
⢠AI differs from automation in its ability to learn, adapt, and make decisions based on multiple data inputs
⢠Real-world AI applications are emerging in closed-loop workflows like Starbucks' drink preparation optimization
⢠Clean, comprehensive data is essential for effective AI implementation - "eat your vegetables" before expecting results
⢠Using AI primarily to reduce headcount in customer-facing roles undermines the service experience
⢠Technology should enhance rather than replace human interactions in retail environments
⢠Properly implemented AI can reduce employee stress, improve decision-making, and create more flexible scheduling
⢠Bringing loyalty and omnichannel data to associates can enable personalized service that doesn't feel like forced upselling
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. July retail data shows positive signs with spending down only 1.4% compared to 8.5% in June, though footfall decreased by 1.7% as consumers remain cautious with their spending. The warm weather has encouraged more UK residents to holiday at home, redirecting spending into local economies rather than abroad.
⢠Five key retail sectors (fashion, food and drink, general retail, grocery, health and beauty) all showed improvement in July
⢠Fashion rebounded from being 10.8% down in June to just 3.2% down in July
⢠Employment is up 0.7% year-on-year to 4.7%, with youth unemployment rising 14.1%
⢠Interest rate reductions benefit mortgage holders but impact savers
⢠The approaching "Golden Quarter" (Halloween through Christmas) will be challenging but crucial
⢠Early and extended discounting is likely as retailers may over-order based on July's improved performance
⢠Weather continues to be a significant factor in retail performance
Looking ahead to August, if the good weather continues and staycations remain popular, we might see further improvements in retail spending figures
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James Bolle, Rethink Productivity's Head of Insight Development, reveals how businesses can transform raw productivity data into meaningful insights that drive tangible improvements. His career-spanning mission has focused on helping organisations make better decisions through data analysis, quality processes, and contextualisation.
- Rethink's rigorous three-layer quality control ensures trustworthy data analysis
- Standardised templates and visualisations make analysis more efficient and consistent
- Productivity data provides valuable benchmarking across industries
- Partnerships bring new methodologies, including video analysis
- AI offers significant potential but requires focus on specific, high-value applications
- Real examples show how small data insights created major productivity improvements
- Three key tips: know what you need to know, identify data gaps, structure data properly
- Even small businesses have valuable data that needs proper organisation
If you've enjoyed this episode, visit the Rethink Productivity website for more podcasts and resources to help your organisation improve efficiency and productivity.
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Simon Hedaux from Rethink Productivity provided NotebookLM with his thoughts on the dynamic world of retail productivity, challenging traditional assumptions to uncover hidden costs and untapped opportunities in modern retail operations.
Retail businesses face a productivity paradox where despite working harder and implementing efficiency measures, many find themselves "sprinting to stand still" as costs rise and operations grow more complex. Simon Hedaux from Rethink Productivity provided NotebookLM with crucial insights into navigating this challenging landscape through systemic changes rather than incremental tweaks.
⢠Understanding true operational costs requires forensic analysis of processes like stock replenishment
⢠Modern technology enables unprecedented insights - computer vision, ESL systems, and digital tracking reveal inefficiencies
⢠Retail front ends must evolve beyond traditional tills to handle self-checkout, click-and-collect, and third-party parcels
⢠Radical "what if" scenarios challenge sacred cows: stores without managers, remote field visits, and elimination of stock counting
⢠Digital twins of stores, AI-powered inductions, and open banking represent the cutting edge of retail innovation
⢠The productivity principle: get the right work done by the right role at the right cost
⢠Critical approach: identify and eliminate non-value-added processes before attempting to digitize or automate them
Link to the original article can be found here...
ReThinking Retail
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Matthew Haywood, Owner of WFM Consulting, a seasoned retail expert with over 25 years of experience, shares his framework for effective workforce management through seven essential pillars. He dispels common myths about auto-scheduling while providing practical insights into achieving the elusive "right people, right place, right time" goal that transforms both customer and colleague experiences.
⢠Understanding the five key challenges: mindset, capability, confidence, simplicity, and adoption
⢠Exploring the seven pillars framework: operating hours, forecasting, labour deployment, contracted hours, availability, work assignments, and skill sets
⢠Debunking the myth that auto-scheduling is a "magic button" solution â expect to achieve 80-85% automation at best
⢠Recognising that small increases in flexibility across staff can make significant scheduling improvements
⢠Challenging the assumption that part-time workers provide more scheduling flexibility than full-time staff
⢠Publishing schedules at least three weeks in advance to improve colleague work-life balance
⢠Viewing effective workforce management as an opportunity to reinvest hours strategically rather than simply cutting costs
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. The UK's summer heatwave has driven an 8.5% decline in high street retail sales compared to last year. This retail slump reflects a combination of weather impacts, calendar effects, and persistent economic headwinds affecting consumer spending patterns.
⢠UK high street footfall down 3% during June's heatwave periods
⢠Food spending up 4.1% while non-food spending increased only 2.2%
⢠Average Transaction Value remained relatively stable (down just 1.1%)
⢠Online spending holds steady at 26% of total retail sales since January
⢠Rising inflation (now 3.6%) and increasing unemployment creating consumer caution
⢠Post-COVID consumer priorities shifting toward holidays over retail purchases
⢠UK domestic tourism seeing growth during hot weather, but spending benefits bars and restaurants more than retail
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Retail businesses face a productivity paradox where despite working harder and implementing efficiency measures, many find themselves "sprinting to stand still" as costs rise and operations grow more complex. Simon Hedaux from Rethink Productivity provided NotebookLM with his thoughts and insights into navigating this challenging landscape through systemic changes rather than incremental tweaks.
Rethink Productivity provides crucial insights into navigating this challenging landscape through systemic changes rather than incremental tweaks.
⢠All easy efficiency changes have already been implemented in retail
⢠Labour costs are projected to increase significantly, with UK National Living Wage rising 40% over five years
⢠The shrinking pay gap between frontline staff and supervisors creates talent retention challenges
⢠Rising theft presents a security dilemma that often creates additional work for staff
⢠Technology must drive standardized processes to remove subjective decisions
⢠Self-checkout changes staff roles rather than simply reducing headcount
⢠Process optimization should follow "stop, reduce, then digitize" methodology
⢠Radical rethinking includes questioning traditional management structures
⢠Businesses need granular understanding of their true end-to-end operational costs
⢠Productivity improvement requires continuous analysis, adaptation and validation
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Tim Waterton, CRO at HappyOrNot, shares how their iconic smiley face terminals pioneered the micro-feedback approach that has collected over 2 billion pieces of customer feedback across 4,000 brands in 100+ countries. Their in-the-moment data collection method delivers higher response rates and more actionable insights than traditional surveys.
⢠HappyOrNot started with simple four-button terminals and has evolved to include tablet kiosks, digital options, and intelligent signage
⢠Real-time alerts notify staff when customer satisfaction drops, enabling immediate operational intervention rather than just retrospective insights
⢠Micro-feedback approach uses emoji responses followed by maximum 1-2 follow-up questions, making it accessible and easy
⢠Customers frequently provide positive verbatim feedback that identifies and recognizes excellent staff performance
⢠Terminals placed at strategic points (like high-margin specialty counters) help protect revenue while improving experience
⢠The system is designed for easy self-management with pre-configured devices that require minimal setup
⢠AI applications include verbatim analysis, sentiment categorization, and correlation with sales, staffing and foot traffic
⢠Future developments will enable organizations to interrogate connected data sources through conversational AI agents
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Productivity specialist Ed unveils the science behind different types of studies that transform raw data into powerful insights for businesses seeking to optimise their operations.
⢠Activity studies break processes into elemental detail, identifying best practices and opportunities for simplification
⢠Efficiency studies use rated activity sampling to categorise tasks as value-add, essential non-value add, or non-value add
⢠Role studies follow specialists throughout their shift to determine how effectively their time is used
⢠MTM studies break movements down to microscopic detail with predetermined time values, ideal for revealing small improvements
⢠The right study depends on client needs, existing process knowledge, and desired outcomes
⢠Successful studies require proper timing, representative sampling, inquisitive analysts, and thorough scoping
⢠Real productivity insights often come from the frontline colleagues themselves during observation
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends. The retail landscape continues to face challenges as May's data reveals decreased footfall and consumer spending across most sectors, with fashion retail experiencing a particularly steep decline of 3.6% year-on-year.
⢠High street footfall down 2.5% with only retail parks showing a minimal increase of 0.2%
⢠Overall spending in high streets down 1.8% year-on-year, worse than last May's 0.6% decline
⢠Non-food retail sales dropped by 1.1% despite overall sales increasing by 1%
⢠Fashion retail continues its two-year decline, dropping 3.6% in May
⢠General retail, previously performing well, has now slipped to 0.7% down
⢠Post-pandemic work patterns have fundamentally changed clothing needs with many consumers now maintaining just one wardrobe instead of separate work and casual wardrobes
⢠Clothing and footwear experiencing deflation of 0.3% due to heavy discounting
⢠Economic uncertainty and global geopolitical tensions contributing to consumer caution
⢠Retailers shifting focus to increasing average transaction value rather than acquiring new customers
⢠Creative marketing approaches including collaborations and limited editions becoming more important for driving sales
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Sue and Simon explore key retail trends reshaping operations: loyalty-based deep discounts, data-driven opening hours optimization, and the challenges of tech fragmentation for managers. Each trend reveals how retailers are balancing cost pressures with customer experience in an increasingly complex operational landscape.
⢠Loyalty programs now offering "deep cuts" exclusively to members rather than broad price reductions
⢠Promotional displays featuring loyalty prices create inventory management challenges when offers end
⢠Data science and AI replacing gut-feel decisions about when to open and close
⢠Managers struggling with fragmented technology, often needing to access five different systems for daily KPIs
Join us for our 10th Productivity Forum on 11th September at Birmingham International Conference Centre. With over 150 registered attendees, innovation showcases, speakers, panels, and networking opportunities, it promises to be our biggest and best event yet.
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Gail, Rethink's Project Coordination Manager, reveals the secrets behind planning and delivering successful productivity projects across diverse industries and time zones.
⢠Communication, proven planning processes, and a professional team of work-study engineers are Gail's "secret weapons" for keeping projects on track
⢠Project setup involves three key steps: initial planning with clients, detailed scheduling, and ongoing support throughout the project
⢠ReThink adapts its core project planning principles across industries from retail and hospitality to pharmacies and cruise ships
⢠Matching analysts to projects considers previous experience, industry knowledge and geographical location
⢠Client collaboration is crucial - quality setup conversations, clear communication channels and briefing on-site teams ensures smooth project delivery
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours from March to April 2025. Consumer confidence has taken a hit as Easter trading results reveal ongoing caution, with the GFK Index dropping from -19 in March to -23 in April 2025. Despite footfall increasing by 7.2% in April year-on-year, the combined March-April period showed minimal growth of just 0.2% when accounting for Easter timing differences.
⢠Consumer confidence dropped across most age groups except 25-34 year olds
⢠Retail parks saw 2.7% footfall increase while shopping centres declined by 0.7%
⢠High street sales dropped 2.2% over the March-April period
⢠Fashion sales down 5% in the first four months of 2025
⢠Clothing and footwear prices decreased 0.4% in April, suggesting retailer discounting
⢠Overall inflation rose to 3.5%, driven by housing, utilities and communication costs
⢠National Living Wage and NI increases took effect end of April, adding pressure to retailers
⢠Recent cyber attacks on retailers highlight security vulnerabilities and potential additional costs
⢠PWC research suggests declining consumer sentiment typically precedes behavioural changes by six months
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Discover the intricate costs associated with employee turnover and how they impact your business. Join us as we dive deep into the hidden implications and strategies for retention with Helen Seale founding partner at WH People
⢠Understanding the alarming rise in post-pandemic turnover rates
⢠Exploring the hidden costs beyond recruitment
⢠The importance of effective training and onboarding for new employees
⢠Strategies for creating a more engaging workplace culture
⢠The role of leadership in employee retention
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Simon Hedaux, co-founder of Rethink Productivity, shares his expertise on implementing simple, actionable solutions to common workplace productivity challenges. Drawing from over 20 years of experience from the shop floor to productivity consultancy, Simon reveals how businesses can achieve quick wins through data-driven insights and practical process improvements.
- Understanding business operations through accurate, up-to-date data is fundamental to productivity improvement
- Small changes like optimising stock placement or redesigning store layouts can yield significant efficiency gains
- A retailer saved over ÂŁ500,000 annually by simply redesigning till receipts
- Future productivity advances will focus on "intelligent stock" using video analytics and smart technologies
- The right work must be done by the right role at the right cost - expensive leaders shouldn't be performing basic tasks
- Productivity improvement is an ongoing process, not a one-time project
Listen to Episode 2 and Discover the People Powering Productivity.
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Focusing on the fundamental aspects of successful tech implementations, we explore the importance of team composition, data readiness, and fostering change within organizations with Paul Karnowski founding partner at WH People
⢠Importance of having a dedicated project manager
⢠Effective data preparation is crucial for success
⢠Need for quick decision-making and transparency
⢠Emphasising collaboration between vendors and internal teams
⢠Cultivating an organisational culture that embraces change
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Creating a vibrant workplace culture is essential for driving employee engagement and business success. Wendy Muirhead founding partner at WH People discusses the interplay between culture, visibility, and technology, emphasising the need for organisations to invest in their people while simplifying processes through effective Workforce Management (WFM).
⢠Exploration of workplace cultureâs impact on engagement
⢠Wendyâs journey in establishing WH People
⢠The role of leadership in cultivating organizational culture
⢠Challenges of maintaining culture in larger businesses
⢠Importance of communication and clarity of vision
⢠Benefits of Workforce Management technology
⢠AIâs influence on Workforce Management and employee engagement
⢠Interrelation between culture, productivity, and retention
⢠Investment in people as a strategic business imperative
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours from February to March 2025, focusing on the impact of Easter timing differences on year-over-year comparisons. The conversation explores how footfall, consumer confidence, and inflation metrics are painting a complex picture of the retail landscape with some sectors showing signs of recovery despite challenging conditions
⢠Footfall into stores down 5.4% overall and 4% in high streets (comparing non-Easter March 2025 vs Easter March 2024)
⢠Food and drink spending dropped 6.3% this March compared to a 9.8% increase last March during Easter
⢠Fashion sector showing signs of recovery with only a 2.7% decline, better than February's 7.4% drop
⢠Grocery spending decreased by 5.4% versus a 3.5% rise last March due to Easter timing
⢠Consumer confidence slightly improved from -20% to -19%, with better outlook on general economic situation
⢠Inflation dropped to 2.6% in March (from 2.8% in February), with clothing at just 1.1% inflation
⢠Hospitality remains challenging with high inflation at 4.22%, affected by labour costs and minimum wage increases
⢠Upcoming National Insurance payment increases likely to impact businesses and consumer spending patterns
⢠Next month's data will show the combined impact of the Easter shift and provide clearer year-over-year comparison
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The ReThink team shares fresh insights from the Retail Technology Show 2025 at the Excel in London, where AI applications in retail have evolved beyond marketing buzzwords to practical implementations in forecasting, computer vision, and data mining.
⢠AI usage becoming more sophisticated with specific applications rather than just marketing claims
⢠Computer vision technology now identifying shoplifting, tracking store traffic, and creating heat maps of customer movement
⢠Surprising amount of cash handling technology despite declining cash transactions
⢠RFID innovations eliminating manual scanning with fixed readers tracking merchandise throughout stores
⢠Footfall tracking systems can detect mobile phones even when powered off
⢠Stock management systems now prompting intelligent markdowns to reduce waste
⢠Employee communication platforms continuing to evolve for frontline worker engagement
⢠Notable absence of customer experience measurement technologies and concrete ROI metrics
Join us for our upcoming forum on September 11th in Birmingham featuring an innovation lounge with exciting tech partners, and catch us at NRF Europe in Paris the following week.
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This episode of ReThink revealed focuses on how workload modelling can empower businesses to optimise their workforce effectively.
⢠Introduction to workload modelling and its significance
⢠Karenâs journey in becoming an expert in the field
⢠Importance of accurate data in building a successful model
⢠Real-world examples showcasing the impact of labour models
⢠Karenâs top tips for maintaining workload models
⢠Introduction to ReBudget: A new cloud-based solution for modelling
⢠Differences between Excel-based and cloud-based approaches
⢠Empowering clients through continuous learning and support
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Sue and Simon discuss Chapter 11 - AI from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
Don't forget to register for the Productivity Forum 2025
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours
Consumer spending remains cautious as footfall stays flat across UK retail channels, rising just 0.2% in February compared to last year. Retail sales grew by only 1.1% while in-store non-food sales actually declined by 1%, revealing continued economic uncertainty despite some positive indicators.
⢠Retail parks performed best with a 2% footfall increase, while high streets and shopping centres saw just 0.1% growth
⢠All five major high street sectors (fashion, food/drink, general retail, grocery, health/beauty) experienced sales declines in February
⢠Fashion continues struggling with a 7.4% sales drop, while household goods showed improvement with 4.7% growth
⢠Fewer people are shopping (transactions down 8.1%, customer numbers down 6.7%), but those who do spend are spending more per visit (ATV up 2.9%)
⢠Consumer caution likely driven by lingering economic uncertainty, interest rates, upcoming National Living Wage increases, and global political factors
⢠Savings rates reached 10% - highest since the pandemic - despite wage growth of 5.9% outpacing inflation
⢠Upcoming holiday season may further impact retail spending as consumers prioritize leisure experiences over material purchases
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This is what happened when I gave Notebook LM a copy of our book 'Every Second Counts' and used the interactive mode to be part of the conversation
Simon thinks it is amazing, have a listen
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours
As the economic landscape shifts, we explore the paradox of increasing footfall yet declining sales in retail. With consumer confidence waning amidst inflation concerns and upcoming wage increases, businesses must adapt creatively to thrive in uncertainty
⢠Retail footfall rises by 6.6%, but sales fall by 3.2%
⢠Consumer confidence drops to minus 22 index score
⢠Inflation currently at 3%, affecting food and hospitality sectors
⢠Anticipated increases in National Insurance could impact businesses
⢠Average transaction values rise despite lower foot traffic
⢠Focus on innovation over cost-cutting for retail success
⢠February typically a slow month; preparing for changes needed
⢠The importance of retaining loyal customers emphasized
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Sue and Simon discuss Chapter 10 - How can I budget better? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from November to December 2024 covering the big festive period
- A review of 2024
- A look at the year ahead
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Discover the future of retail with Simon Shankster, Director of Sales for EMEA at Focal Systems. With a keen focus on computer vision and AI, Simon shares his passion for enhancing efficiency through cutting-edge tools such as battery-powered on-shelf cameras. Hear how these advancements are not only bridging stock gaps but also revolutionising inventory management, all while upholding privacy standards. Simon provides an insider's look into how Focal Systems is reshaping the retail landscape by addressing key challenges such as loss prevention and staffing, paving the way for a more efficient and productive retail environment
In a world where effective stock management is crucial, our conversation dives into the competitive edge technology can provide to retailers. Learn how savvy tech solutions can boost shelf availability and drive sales while minimising waste, as proven by successful implementations in UK supermarkets. Simon outlines a vision of streamlined operations and rapid scalability, offering a glimpse of a promising, tech-enhanced retail future
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from October to November 2024
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Sue and Simon discuss Chapter 9 - Is the projected saving real? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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2 months on from the first attempt of feeding Notebook LM 2 ReThink documents to produce its Podcast, we are back with number 2. We wanted to see how the technology had progressed. Let us know what you think
This whole episode was generated by AI using Notebook LM. No more info than that, listen and be amazed
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from September to October 2024
- Outlook for the next few months
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Sue and Simon discuss Chapter 8 - How do I find my next set of Productivity improvements? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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Unlock the secrets to navigating the recent economic shifts with us as we dissect the impacts of the recent budget. Discover how the 6.7% rise in national minimum wage, cessation of Covid-era business rate relief, and increased employer national insurance contributions are rewriting the playbooks for retail and hospitality industries. These sectors, which are heavily reliant on national minimum wage workers, face a unique set of challenges. Businesses are bracing for recruitment slowdowns and inflationary pressures, with major players already strategizing to tackle billions in additional costs. We share valuable insights into salary sacrifice schemes and other proactive strategies to help mitigate these financial burdens
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Discover the secret to making businesses more human with Chin Teik, a renowned Senior Executive and Neuro Leadership Coach. Chin passionately challenges the status quo of robotic work environments, urging leaders to embrace the science of Neuro Leadership to drive genuine transformation rather than mere change. Learn how understanding the brain can help prioritize tasks, form new habits, and establish supportive systems to create a more human-centric workplace. This enlightening conversation explores the pitfalls of being "busy for nothing" and equips leaders with strategies to lead meaningful change
Podcast and YouTube channels:
Chin Teik Podcast
Chin Teik YouTube
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from August to September 2024
- Outlook for the next few months
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An unscripted interview on Productivity with ChatGPT
Step into the future of retail productivity with us as we welcome ChatGPT, a unique digital guest, to unravel the revolutionary transformations shaping the UK retail landscape. Discover how the fusion of digital transformations and e-commerce is rewriting the rules of efficiency and customer engagement. From advanced point-of-sale systems to the wonders of augmented reality shopping experiences, we explore the technological innovations that are not only streamlining operations but also enhancing the overall customer journey. Prepare to envision a 2030 retail world enriched with AI assistance and virtual realities, while also contemplating the nostalgic allure of human interaction and local products
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from July to August 2024
- Outlook for the next few months
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A whole episode generated by AI. No more info than that, listen and be amazed
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Join Simon, James and Sue as they review the ReThink Forum 2024. They talk through the themes of the day and hot topics of conversation
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Bob Neville a leader in the retail industry with a wealth of experience from worldwide footwear brands, takes us on a journey through his impressive career, sharing invaluable insights into the cause-and-effect relationship between consumer engagement and purchase behaviour. He also delves into the intricate balance between leveraging technology for data-driven decisions and the indispensable role of human judgment
We discuss the critical role of staff scheduling in achieving operational efficiency, especially in assisted and semi-assisted sales environments. Bob emphasises the need for clear communication and alignment within organisations, driven by technology, and highlights the importance of maintaining an entrepreneurial mindset to stay agile and competitive. Donât miss Bobâs timeless advice on the necessity of continual evolution and strategic revolution to remain ahead in the market
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Ever wonder what it takes to pivot from high-profile corporate roles to launching successful media platforms in the retail industry? Join us as we sit down with Alex Rezvan, the mastermind behind The Retail Podcast and RetailNews.ai. Alex shares his fascinating journey from pivotal careers at Verizon and Microsoft to the global conference circuit, including NRF in New York and the Retail Technology Show in the UK. Get the inside scoop on valuable industry insights
Listen as we discuss the shift from traditional loss prevention methods to enhancing customer experience through AI and machine learning. Alex also provides a comparative analysis of retail innovations between Western and Asian markets, the rising importance of ESG and corporate social responsibility, and the implications of technological advancements amid economic pressures like minimum wage. Tune in to discover what the future holds for the retail industry and how upcoming events could influence these trends
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from June to July 2024
- The recent riots
- Outlook for the next few months
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Get ready to increase your understanding of artificial intelligence with insights fromEd Hogg, CEO of Solved by.AI. From his beginnings as a Formula One engineer to setting up Solved by AI. You'll learn about the fundamental distinctions between AI and machine learning, and how high-quality data is the linchpin in achieving accurate AI results. Plus, Ed discusses the incredible complexity behind advanced AI systems, including groundbreaking examples like the development of the COVID vaccine.
We also dissect the leading AI chat models currently shaping the industry. Discover what sets ChatGPT from OpenAI, Gemini from Google, and Claude from Anthropic apart, as Ed highlights their unique strengths and the ongoing advancements that promise even greater capabilities. Whether you're looking to leverage AI in your business or simply curious about the future of technology, this episode offers a compelling, accessible exploration of the AI landscape.
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from May to June 2024
- The key risers and fallers
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Sue and Simon discuss Chapter 7 - I've added new services, how can I make them more efficient? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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For those that have never seen it link to the Do It All advert below (enjoy)
DO IT ALL VIDEO
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Sue and Simon discuss Chapter 6 - What can we stop doing to free up our people? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from April to May 2024
- The key risers and fallers
- The upcoming General Election
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Unlock the secrets to a thriving business with our latest episode, where we sit down with workforce wizard Gary Makredes of Simms & Associates. With a career spanning over two decades in workforce management, Gary shares his invaluable insights into the transformative shift from customer-centric to employee-focused strategies across industries. We delve into the real-world benefits of prioritizing employee experience, and Gary highlights how this focus not only boosts immediate financial performance but also fosters lasting staff retention and customer satisfaction
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Sue and Simon discuss Chapter 5 - How do I balance investing in sales and controlling costs? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from March to April 2024
- The key risers and fallers
- The upcoming General Election
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Embrace the insider's perspective on navigating the intricate maze of Workforce Management with Donna Stephenson of Simms and Associates, our esteemed guide through the nuances of effective change management. Donna dissects the tendency to overemphasize tech at the expense of people in WFM rollouts
Arm yourself with actionable strategies for a smooth WFM implementation, as we cut through the clutter of common misconceptions. Donna underscores the imperative of pristine data, crystal-clear objectives, and the early inclusion of key players to align processes and sidestep the trap of moulding new tech to old, ineffective practices. A robust change management strategy emerges as the cornerstone of successful deployment, setting the stage for stakeholder engagement and realistic expectations.
10 Key Considerations for Customer Readiness in Starting a Workforce Management Project Blog
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Sue and Simon discuss Chapter 4 - How do I balance investing in sales and controlling costs? from their book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
Don't forget to register for the Productivity Forum 2024
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We've spent the past two years gathering the top tips from our knowledgeable guests, and we've compiled all that invaluable advice into one exciting episode. Tune in and discover that one game-changing tip that could transform your business journey. It's all here and just a play button awayâdon't miss it!
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Ever wondered what it's like to have a front-row seat at the heart of retail innovation? Sue James and I just stepped off the buzzing floor of the Retail Technology Show, and we're eager to bring you the scoop on the latest trends that are transforming the way we shop. We'll explore the show's explosive growth, the educational value of its workshops, and tackle the omnipresent topic of AI in retail
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from February to March 2024
- Easter weekend
- The upcoming Retail Technology Show
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As we set up shop once again at stand 6B37 in Olympia, London, Sue, James and Simon discuss how returning visitors can easily reconnect with us. But it's not just about the reunion; James is bringing a special productivity quiz to the floor. Tailored to provide actionable tips, this quiz is your golden ticket to boosting your productivity data. As a token of our appreciation, participants will receive a copy of Sue and Simon's insightful book, "Every Second Counts"
Sue is particularly eager to share the transformative power of data with past collaborators and newcomers alike, revealing the long-term impacts and driving change. We also shed light on our ReTime Academy and the cutting-edge ReBudget platform. Let's not forget our annual networking forum on 12th September 2024, an exclusive gathering for like-minded professionals to exchange experiences and insights
So, come and say hi at the Retail Technology show on April 24 & 25th in Olympia, London, discover how we're pushing the boundaries of labour modelling and productivity, and perhaps walk away with a fresh perspective to reinvigorate your retail strategy
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Sue and Simon unpack Chapter 3 - How can I make savings? from our book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
Don't forget to register for the Productivity Forum 2024
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from January to February 2024
- Easter predictions
- The strange IT glitches big retailers have faced recently
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Trevor Hudson, the visionary in leadership development, acclaimed author of Neverland and Trainer & Consultant at Tuff Leadership Trainingjoins us to redefine what it means to lead and manage in the modern workplace. With his rich background in the tech industry, Trevor unravels the process of transforming the employee experience. His methods, signal a revolution in creating empowering organizational cultures. Get ready to chart a course through the complexities of flatter structures and evolving management behaviours that hold the key to the future of the workplace
We tackle the fine line between empowering your workforce and maintaining the integrity of your business's core framework, all while ensuring consistent quality and compliance. Learn how to tailor your approach to fit your organizational structure
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Sue and Simon unpack Chapter 2 - How can I serve more customers at peak? from our book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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James Bolle from ReThink is back to reveal how transforming numbers into narratives can revolutionize decision-making processes. Kicking things off with an apology from Simon for the recent video mishap, we quickly pivot to the meaty part, discussing the fidelity of data inputs and the finesse required in data analysis. Picture an optician meticulously calibrating lenses; that's the level of precision we dive into, exploring the craftsmanship of data collection that ensures our insights are as clear as perfect vision. Throughout this discussion, we grapple with the industry's relentless pace and the challenge of nurturing a skilled analytical workforce that can keep up
Moving beyond mere numbers, we unwrap the method behind tailoring data analysis and visualization to resonate with specific client needs. It's all about contextâlike how a pinch of salt can transform a dish, nuances in data can yield profound insights. With ReThink's tiered approach, we ensure information integrity, turning dry stats into compelling stories that drive organizational action. This episode explores how to encapsulate data in a narrative form, complete with anecdotes and vivid visual elements, ensuring that the recommendations we provide aren't just heard but felt and acted upon
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Discover how data can be your business's superpower as we sit down with James Bolle, the mastermind behind ReThink's insights and data development. In a world where every click and transaction tells a story, James unravels the artistry in carving out actionable strategies from mountains of information. He brings to light the transformative journey of data, from being a mere buzzword to becoming the cornerstone of savvy business decisions
Apologies that Simon didn't click the right button to record the video !! Watch out for the video in next week's pod
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Revolutionize your business's financial transactions with the insights from Gosia Furmanik, founder of fena, as she unveils the power of open banking. In our engaging discussion, Gosia demystifies the concept that's causing waves in the financial sector, sharing how it's reshaping the playing field for small and medium businesses against the giants Visa and MasterCard
Simon and Gosia discuss how cost efficiency, data-rich decision-making, and bolstered security measures are just the tip of the iceberg when it comes to the perks of embracing this cutting-edge tech
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from December to January 2024
- Shopping trends
- Recession
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Sue and Simon unpack Chapter 1 - Where is your money really going? from our book "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results."
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Embark on a journey into the heart of strategic workforce planning as we discuss with Nick Kennedy, the Workforce Planning Institute chairman, how the art of predicting and shaping the future workforce can transform organizational productivity. Nick illuminates the differences between operational workforce management and the foresight necessary for crafting long-term strategic plans
Nick shares insights on the delicate balance between setting a strategic direction that guides like a compass through the shifting economic landscape, rather than prescribing a rigid roadmap. We also take a global tour of the must-attend events for those eager to network and deepen their expertise in strategic workforce planning, from the Workforce Planning Institute
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Have you ever wondered how to turn the ticking of the clock into a symphony of productivity and exceptional results for your business? Your golden hour has arrived as Sue and I unpack "Every Second Counts: How to Achieve Business Excellence, Transform Operational Productivity, and Deliver Extraordinary Results." This 144-page book is more than just a read; it's a conversation starter, a catalyst for operational transformation.
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from November to December 2023
- Christmas
- Regional shopping centres
- 2024 outlook
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Sue & Simon reflect on 2023 They discuss:
- Self Checkouts
- Electronic shelf edge labels (ESEL)
- AI/Automation
- Shrink
- Price inflation
- Stock
- Podcast plans for 2024
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How has Customer Experience Management evolved in 2023? Simon discusses with our returning guest, Simon Fraser, Vice President of Insights and Consulting at InMoment. We're dissecting the transition businesses are making from a survey-centric approach to a more holistic view, utilizing various data sources. We'll also examine the unforeseen repercussions of fraudulent reviews and the implications of self-checkout systems on customer experience. This promises to be a conversation that offers you deep insights into the evolving dynamics of customer experience.
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Diane Wehrle CEO at Rendle Intelligence and Insights joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from November to December 2023
- Black Friday and Christmas to date
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Gather around the Yuletide cheer as we unwrap a heartfelt note of thanks and a peek into the future on this Christmas Eve special from ReThink Productivity Podcast. Imagine ringing in the New Year armed with innovative insights on productivity and data storytelling
As the frost settles and the lights twinkle, we reminisce about the milestones achieved in the past year, including our standout Productivity Forum, the launch of our Training Academy for Work Measurement and the publication of our book 'Every Second Counts'
We welcome aboard James Bolle, our new Head of Insights, who'll be the guiding star navigating the vast data universe. Happy Holidays to you and yours, and here's to making every second count in the New Year!
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Get ready to ride the wave of the future in retail shopping! We're speaking with Lisa Hooker, Head of Consumer Markets at PWC, who's got her finger firmly on the pulse of the industry. Together, we're peeling back the layers of the retail market, and discussing the hurdles some sectors are grappling with. We're also taking a look at online shopping , its effects on traditional brick-and-mortar stores, and how physical stores are evolving to keep up with this shift
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Michael Fletcher, UK Board Advisor to Hanshowtakes us through the ins and outs of electronic shelf edge labels (ESLs) and how they're revolutionizing the retail world. We tackle the importance of colleague engagement in successfully implementing ESL technology and the immense potential it holds for boosting retail productivity. Take a guided tour with us through the innovative changes ESLs have brought to store operations.
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Sue & Simon talk about the latest productivity trends. They discuss:
- The most frequently asked questions from clients
To find out more download the ReThink Whitepapers
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Diane Wehrle Retail & Destination Insights Expert joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from September to October 2023
- Black Friday and Christmas
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Ever wondered what it takes to sustain process improvement in your organization and why it's so crucial? Do you need the secrets to driving good behaviours and creating a transformational shift within your company? Craig shares his views on how organizations can build and sustain process improvement initiatives, and the vital role of regular measurement in justifying these initiatives.
We delve into the concept of health scores and how they can be utilized to track organizational processes and metrics, fueling engagement and comparison of data. We also explore how gamification can drive positive behaviour in a fun and exciting manner.
FREE DOWNLOAD: SIMPLE STEPS TO HEALTHIER, HAPPIER PROCESSES
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Diane Wehrle Retail & Destination Insights Expert joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from August to September 2023
- New news from Diane
- Halloween, Black Friday and Christmas
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Join us for a discussion with Julie Develin, Sr. Partner, HCM Advisory at UKG and a recent recipient of the top 100 HR influencer award, as we navigate the intricacies of the employee lifecycle and employee experience. As an expert in her field, Julie unveils how UKG technology plays a pivotal role in employee thriving and retention, and she dissects the profound consequences of labour turnover and negative onboarding experiences
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Tim Wheeler, the UK Sales Director for Strongpoint returns. We delve into the intricate world of retail's last mile and its environmental implications. Discussing the labour-intensive nature of this process. Our journey takes us across the UK's home delivery landscape and on to the Nordic region's popular locker-based delivery system. Locker collection, is it the next big thing or a challenge that retailers are yet to master? Tim debunks the assumption that consumers prefer home delivery, putting forth compelling arguments that are sure to get you thinking.
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Prepare to be inspired. Today, we're chatting with Tim Wheeler, the UK Sales Director for Strongpoint. You won't want to miss this episode as we tackle intriguing subjects like automation, robotics, e-fulfilment, and the ongoing labour shortages. Tim shares his insights on these compelling subjects, giving us a glimpse into the future of retail, and trust us, it looks fascinating.
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Sue & Simon talk about the latest productivity trends. They discuss:
- The need to constantly evolve Productivity and have a robust roadmap
- Moving the Non-Value Add and Task & Process time into Customer
- Every Second Counts - The new book from ReThink
- The Rethink Forum on 12th September 2024
To find out more download the ReThink Whitepapers
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Discover the power that lies in strategic pricing in our insightful conversation with Mark Peacock, Managing Director of Pricemaker. Gain a new perspective on the role of pricing in driving business growth and profits, and learn about the implications of the current economic climate on pricing strategies from an industry expert. Join us as we delve into Mark's career journey and his unique insights into adopting a customer-centric approach to pricing.
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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- Footfall trends from July to August 2023
- The divergence of value and volume
- The importance of upselling and converting customers when footfall is flat
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Fresh off the heels of the stellar Productivity Forum 2023, we're bursting with insights and raring to go. We'll reflect on the forum's triumphs and introduce you to our latest gem: "Every Second Counts". Itâs a treasure trove of advice, case studies, and context on everything productivity. Hold on to your seats, because we're also unveiling ReBudget, a game-changer in online labour budgeting. Plus, we'll chat about Saturdays reclaiming their crown as the prime shopping day and all the challenges this brings to recruitment and optimum productivity.
As we look forward to the Productivity Forum 2024, we'll share our vision and what it will take to make it an even more unforgettable experience.
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What happens when the global food service juggernaut, Aramark, meets the trials of Brexit, a pandemic, and the passion of a Garth Brooks concert? Join us as we delve into a conversation with Rachel Malyan, Aramark's Head of Workforce Management, and David Rogers, VP of Sales and Marketing at WorkJam. With three decades of experience under her belt, Rachel offers a unique perspective on the difficulties facing the food industry, from recruitment and retention to planning high-profile events.
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Get ready to unlock the secrets of optimized business operations as we converse with David Rogers, VP of Sales and Marketing, EMEA for WorkJam. This episode covers how WorkJam is revolutionizing industries, with its applications spanning retail operations, logistics, and supply chain. David offers his insights on how the platform simplifies deployment and uniquely targets audiences, reducing noise in corporate communication. We also delve into the value WorkJam brings to efficient store operations, the culture of continuous learning, and task management.
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Ready to revolutionize your frontline operations? Strap in as we journey with Mark Williams, Managing Director ofWorkJam EMEA, exploring the challenges businesses face in effectively conveying crucial information to their frontline workers, and how WorkJam can bridge this communication gap. This enlightening episode is a deep-dive into how WorkJam can be the catalyst for your organization's digital transformation, enhancing competitiveness, boosting productivity, and ensuring the successful management of ongoing change.
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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:
- A record-breaking month!!
- Footfall trends from June to July 2023
- The impact of the poor weather on High Street footfall
- What we can expect as we head towards Black Friday and Christmas
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Simon previews the upcoming Productivity ForumÂ
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Sue & Simon talk about the latest productivity trends. They discuss:
- Why benchmark?
- The different insights you can get from Activity, Role and Efficiency study data
- Examples of what they have seen and how it has been used
- The Rethink Forum on 14th September 2023
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Sue & Simon talk about the latest productivity trends. They discuss:Â
- Consistent productivity lessons across other industries
- The Rethink Forum on 14th September 2023
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Doug Field CEO of East of England Co-op talks to Simon about how you manage and modernise a convenience supermarket chainÂ
They Cover:
- Alignment of People/Processes and Technology
- Challenges
- Opportunities
- Change
- Future plans
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Sue & Simon talk about the latest productivity trends. They discuss:Â
- Cost cutting
- The Rethink Forum on 14th September 2023
- New news part 1
- New news part 2
To find out more download the ReThink Whitepapers
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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours.Â
They cover:Â
- Footfall trends from May to June 2023
- The growing importance of Weekends and Saturdays in particular
- What we can expect in the summer months
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Amy Bastow Managing Director of Cegid (formerly Store IQ) Retail Store Excellence talks to Simon about how they are helping Retailers to drive productivityÂ
They cover:
- The challenges of compliance in retail
- Retail Activity Planner
- How Task Management is making teams more productive
- The longest job title & product name we have seen to date !!
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Michal Ukropec CEO of Twinzo joins Simon on the Podcast to discuss Digital Twin. An exact 3D Live Digital Twin of your facility, house, office, factory, coffee shop, retail store or even a whole city (perhaps a space station?)Â
They cover:
- What is a digital Twin?
- What are the benefits?
- What things can you track?
- How do you create a 3D image easily?
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Dr Iain Price Neuroscientist, writer, coach, trainer, author, speaker and Founder of Think It Out joins Simon for the last episode in our series looking at the science of trust and challenge (Top Right Thinking)Â
They Cover:
- Wicked Problems that leaders dealing with complexity face
- How do we stay in high challenge, high support (top right) for more of the time
- Neuro Pruning
- The impact of remote working and back-to-back meetings
- Top tips
- Link to Dose as referenced in the conversation
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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours.Â
They cover:Â
- Footfall trends from April to May 2023
- The growing importance of Weekends and Saturdays in particular
- What we can expect in the summer months
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Dulcie Swanston writer and owner of Top Right Thinking & Sue Hedaux join Simon in the second of a series of 3 episodes looking at the science of trust and challenge (Top Right Thinking)
They cover:
- Linking Top Right Thinking to physical productivity
- Outputs and insight from ReThink studies using Top Right Thinking
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Dulcie Swanston writer and owner of Top Right Thinking joins Simon in the first of a series of 3 episodes looking at the science of trust and challenge (Top Right Thinking)Â
They cover:
- Top Right Thinking and the link to Neuroscience
- Why and when to use Top Right Thinking
- The benefits you can deliver as a leader personally and for your teams
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Greg Gormley Founder and CEO of SKOOT joins Simon on the Podcast to discuss how a life-changing moment led to a mission to help us all reduce our carbon footprint
They cover:
- Educating about climate change & carbon footprint
- The carbon footprint of eating out
- How small regular actions by us all can make a significant positive impact
- The mechanics of SKOOT
- The scale and speed of deforestation
- SKOOT roadmap
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Sue & Simon talk about Parkinson's Law. They discuss:Â
- What is Parkinson's Law?
- Practical examples
- Pace of work
- How it links to leadership
- Read our latest blog on Parkinson's Law
To find out more download the ReThink Whitepapers
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Diane Wehrle Marketing & Insights Director at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours.Â
They cover:Â
- Footfall trends from March to April 2023
- How the multiple Bank holidays in April impacted footfall
- The Coronation
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Stuart Cross Owner of Morgan Cross Consulting returns to the Podcast with Simon to discuss how business strategy has changed post lockdown
They cover:
- The impact of lockdown, Brexit, global recession, supply chain, war
- Importance of winning today & winning tomorrow
- Adaptability beats forecasting
- Nothing fails like success - especially if you enter the cultural danger zone
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Simon reflects on the key themes after returning from the Retail Technology ShowÂ
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Sue & Simon talk about MTM (Methods-Time Measurement). They discuss:Â
- What is MTM?
- What does it cover?
- Why should you use it?
- What are the key trends ReThink are seeing
- Retail Technology Show (ReThink are on stand 6B37)
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Diane Wehrle Marketing & Insights at MRI-Springboard joins Simon for their monthly chat about footfall trends and shopping behaviours. They cover:Â
- Footfall trends from February to March 2023
- How the multiple Bank holidays in April may impact footfall
- The Retail Technology Show in Olympia on 26th & 27th April 2023
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James Bradbury-Willis Senior Account Manager at Source Design joins Simon to talk about getting the most out of your marketing
They cover:
- Who is your audience?
- What is the correct channel?
- Communication strategy
- KPIs
- Why work with a full marketing agency?
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Simon Fraser Vice President of CX Strategy at InMoment returns to the Podcast to talk about the future of customer experience (CX)
He discusses with Simon:
- Why are you asking for customer feedback?
- Chat GPT
- Supervised Machine Learning & AI
- Tailored feedback modelling
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Simon Costigan Change Specialist joins Simon to discuss why delivering and sustaining change in a business is so hard. They cover:Â
- Senior alignment top to bottom
- Navigating the change
- Reverting to type/familiarity
- The importance of communication
- Consequences (or not) of stopping doing stuff
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Michelle Evans Global Lead, Retail & Digital Consumer Insights at Euromonitor International joins Simon to discuss Digital Shopper Trends. They cover:
The 5 key trends:
- Online savers
- Crowdsourced Creation
- E-Customisation
- Game Changers
- Sensory Shopping â Link to LâOreal Spice Bomb
Download the 2023 Digital Shopper Trends Webinar
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Diane Wehrle Marketing & Insights at MRI-Springboard joins Simon in the first of more regular chats about footfall trends and shopping behaviours. They cover:Â
- Footfall trends from January to February 2023
- The impact of hybrid working
- The rise of Saturdays
- Retail park evolution
- Online shopping trends
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Simon talks about his recent trip to Euroshop. He covers:
- What has happened in retail this week
- What were the key themes at Euroshop with honourable mentions for Itab and Workjam
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Sue & Simon talk about Activity Study. They discuss:
- What is an Activity Study?
- What does it cover?
- Why should you do it?
- What are the key trends ReThink are seeing
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Ed Hill General Manager at Bazaarvoice joins Simon to discuss User Generated Content. They cover:
- What is User Generated Content
- The productivity benefits:
- Consumer
- Retailer
- Brand
- Content supply chain
- Positive environmental impact
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Sue & Simon talk about Efficiency Study. They discuss:
- What is an Efficiency Study?
- What does it cover?
- Why should you do it?
- What are the key trends ReThink are seeing
To find out more download the ReThink Whitepapers
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Prasant Nair CEO & Product Architect joins Simon to discuss Double Gemini and its specialized ability to design productivity processes and deliver them as transformative training solutions and labs across five core productivity categories. They cover:
- Loss of Productivity in the workforce
- Email Productivity (Stack)
- File Management (Vision)
- Meeting Management (Unite)
Useful resources...
Stack Method
Vision Method
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Sue & Simon start this new monthly series by talking about Role Study. They discuss:
- What is a Role Study?
- What roles does it cover?
- Why should you do it?
- What are the key trends ReThink are seeing
To find out more download the ReThink Whitepapers
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Sue & Simon reflect on their trip to NRF in New York. They discuss:
- What were the key trends and takeaways?
- Observations on retail in New York
- The car showroom that you can't buy a car from!!
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Claire Sporton Global Head of Customer Experience at Ardoq discusses why customer feedback is great for colleagues. The chat covers:
- Focusing on what can make a difference rather than the results
- How do you get information and feedback into the hands of teams and team leaders to drive the change?
- How do you turn your CX programme into actionable insight that drives colleague and customer engagement?
- Not incentivising things that people can't influence
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Ricardo Belmar Director of Partner Marketing for Retail at Microsoft, Retail Tech Advisor & host of The Retail Razor Show joins Simon to discuss Retail Technology trends.
They cover:
- Emerging technology
- Being more than a retailer
- Will the focus be on colleagues or the customer?
- What is the role of the store colleague in the future?
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Sue Hedaux Co-Founder at ReThink Productivity returns to the Podcast to reflect on 2022
A year of 2 halves for most companies growth being top of the agenda in the first half of 2022, followed by uncertainty and spiralling cost challenges in the second half of 2022 fuelled by the war and hyperinflation
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Simon Randall Co-Founder and Ceo and Guy Williams Enterprise Sales Director of Pimloc join Simon to discuss video data capture and analysis
They cover:
- Pimloc's deep learning platform, Secure Redact, enables public and private organisations to protect personal data in video at scale
- Automating data privacy compliance whilst responsibly unlocking the operational value of video data with analytics
- The future of video data capture
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Carol Spieckerman President of Spieckerman Retail joins Simon to discuss her Retail Trajectories
They cover:
- Buy, build or bridge?
- Diversify or die
- Mad for ads
- Frenemy
Listen to Carol's Podcast here...Spieckerman Speaks Retail Podcast
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Claire Herbert Managing Director at Herbert Retail, Allan Robertson Programme Manager at Scot Mid Co-Operative and Mark Barnett Business Transformation Project Lead at Southern Co-op join Simon to discuss Electronic Shelf Edge Labels (ESELs) and why now is the right time to invest in this exciting technology that we have discussed in retail for many years
They also cover:
- Price changes (what is it, how is it done) prior
- Why are ESELs on the ScotMid and Southern agenda
- Efficiency opportunities and benefits to Colleagues and Customers
- Future benefits ESELs unlock
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The third and final episode in our series of 3 podcasts with Ceridian. Somen Mondal GM of Talent & Intelligence joins Simon to discuss talent. They also cover the following:
- The future of talent
- Current trends
- The metrics potential employees look for
Download the talent thought leadership report using the link below...
Future of Talent â 2022 Pulse of Talent: Competing for talent takes more than pay
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The second in our series of 3 podcasts with Ceridian. Paul Karnowski Director, Solution Advisory EMEAÂ joins Simon to discuss:
- The benefits of having all your HR data in 1 place
- Current WFM trends
- Where the WFM market is heading
Download the WFM case study using the link below...
WFM â 3Sixty Insights analysis: Ceridian modernizes Allianz Global Investorsâ workforce system
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đ¨đ¨SPECIAL ANNOUNCEMENTđ¨đ¨
Productivity Forum 2023 registration is open. Taking place on 14th September 2023 at the National Conference Centre, Birmingham
Lots of amazing speakers and panels are to be announced over the coming weeks
Spaces are limited so register now using the link below...
REGISTER
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The first in our series of 3 podcasts with Ceridian. Seth Ross General Manager of Dayforce Wallet & Consumer Services joins Simon to discuss:
- Ceridian/Dayforce
- Dayforce Wallet - What is it, and how does it work?
- How do on-demand pay requests work?
- Is cash dead?
- The future of pay including streaming & autonomous pay
Download the future of payroll guide using the link below...
The future of payroll: Unlock the power of pay in a changing world
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Productivity & Transformation 2022 took place on September 15th 2022, hosted by ReThink Productivity in collaboration with Oliver Banks. Simon & Oliver share their thoughts from the day and the key themes
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Amy Pethick Op Ex Manager and Nadine Goodship Retail Operations Manager at BP join Simon to discuss how the Petrol station as we know it will evolve
They also cover:
- The scale and complexity of BP
- Recruitment challenges in an environment that operates 24 hours, and some of the great thinking that is helping to retain and develop colleagues
- WFM, operating models and productivity initiatives
Alexis Kingsbury Co-Founder at AirManual& Spider Gapjoins Simon to discuss how they are helping organisations simplify the onboarding process and helping to drive colleague retention and engagement. They also cover:
- The great resignation
- Recruitment over the next 2 years
Josh Kaiser Managing Directorat Tovie AIjoins Simon to discuss the power of using AI to drive intelligent conversations with your customers. They also cover:
- Blending the Physical & Digital retail world
- Barriers to AI, chatbots
Productivity & Transformation 2022 took place on September 15th 2002, hosted by ReThink Productivity in collaboration with Oliver Banks. Simon shares his thoughts from the day and the key themes
Babs Neilan CEO at Jamieson Lawjoins Simon to discuss the importance of getting good practical legal advice for your business. They also cover:
- Getting legal agreements in place early in any process to protect yourself
- Why legal advice shouldn't be the 'business prevention unit'
- What does good legal advice and process look like?
- Type of lawyer you need
Productivity & Transformation 2022 is fast approaching. My co-host Oliver Banks returns to shed some light on what to expect. We discuss the 4 pillars of the event...
- Customer
- Colleague
- Cost
- Change
Join the waiting list for the event here...
Productivity & Transformation 2022
Diane Wehrle Marketing and Insights Director at Springboard Researchreturns to the podcast to discuss:
- Current footfall and shopping trends across Retail
- The impact of inflation/cost of living rises
- What to expect this Black Friday & Christmas
The good news is that it isn't all doom and gloom !!
We are delighted that Diane is opening our Productivity & Transformation event on the 15th of September
Phil Thorne part of the founding team at Quorso discusses:
- How Quorso are helping retailers drive store and field leadership productivity
- Personalisation of data for Colleagues (most retailers are already doing it for Customers) and how this delivers improved decision-making, compliance and productivity
- Innovation in the USA V UK
Riley Jarvis Owner & CEO at The Sleep Consultant discusses:
- 90-minute sleep cycles
- The impact of poor sleep on your personal productivity
- Top tips to a better night's sleep
- Himalayan Sea Salt (yes you read it correctly!!)
Productivity & Transformation 2022is fast approaching. My co-hostOliver Banks returns to shed some light on what to expect, and how to register. We take some time to explore various Retail Acronyms
Join the waiting list for the event here...
Productivity & Transformation 2022
Chris Kelly VP at Connors Group discusses:
- The subtle differences in approach to work measurement in the USA V Europe
- What should you do with your data?
- Partnering with ReThink
Productivity & Transformation 2022
Productivity & Transformation is a to discuss and learn to overcome todayâs business challenges
Alex Kelly Global Programme Manager at Xpediator discusses the impact on the supply chain of:
- The move from 'just in time' to 'just in case'
- Market growth and the golden triangle
- Recruitment challenges
- Future growth and automation plans
Productivity & Transformation 2022
Productivity & Transformation is a to discuss and learn to overcome todayâs business challenges
The last in our series of 3 podcasts with Sammy Walton of Quinyx & Dan Collette of Concrete (now part of Quinyx)
We Cover:
- The relationship between managing the task & the schedule (what happens if a task is shared?)
- How granular should you go?
- Detail of the tasks and who should manage them?
- What can you do with the data & insights on the back of this?
- Devolving the ownership of tasks and the relationship with WFM
Productivity & Transformation 2022
Productivity & Transformation is a to discuss and learn to overcome todayâs business challenges
The second in our series of 3 podcasts with Sammy Walton of Quinyx & Dan Collette of Concrete (now part of Quinyx)
We cover:
- What are the ingredients of a good forecast?
- What should you/could you forecast?
- How do you analyse if your forecast was good or not & what do I have to change?
- Is it all about AI?
- How accurate will we get with forecasts in the future?
Productivity & Transformation 2022
Productivity & Transformation is a to discuss and learn to overcome todayâs business challenges
Productivity & Transformation 2022is fast approaching. My co-hostOliver Banks returns to shed some light on what to expect, and how to register. We take some time to explore various Retail Myths & Mottos
Register now for the event here...
Productivity & Transformation 2022
And don't forget to send us your Business Acronimys for the next episode
Productivity & Transformation 2022
Productivity & Transformation is a to discuss and learn to overcome todayâs business challenges
The first in our series of 3 podcasts with Sammy Walton & of Quinyx & Dan Collette of Concrete (now part of Quinyx)
In this episode, we cover the challenges in the current labour market (more jobs than people) and how you can attract and retain the best colleague to put in front of your customers
Stephen Costigan & Thomas Fisher of Metaspark share how they are helping companies plan & execute work, measure & reward teams with a single source of the truth for everyone
It helps answer a fundamental question for every colleague in every organisation...
"How does what I do at work matter?"
A brand new event for 2022 in partnership with Oliver Banks Director at OB&Co
Listen now to find out more about this exclusive retail event heading to Birmingham in September 2022
Introducing our new service Flow Insight. Knowing precisely how a customer behaves whilst they are physically within your premises can tell you a lot. The same applies to other team members and stock. That journeyâs path can help answer your biggest question; âAre we delivering on our brandâs promise?â
What can Flow Insight tell you?
Using discreet field observers, example questions that can be answered with Flow Insight include:
- What paths do my shoppers and/or colleagues take?
- How do the layout changes affect a customerâs flow pattern?
- Do different types of shoppers navigate stores in different ways?
- Are customers interacting with my products?
- How long do they spend in my store and where?
- Where do they engage with team members?
- Are customers greeted by a team member on entry?
- Is interaction initiated by the customer or a team member?
- What is the average colleague/customer interaction time?
- Where do bottlenecks occur?
- Do customers have to queue? And if so, how long for?
- How do my colleagues move around the store/warehouse?
- How does stock move around?
Jon Dobson Associate Director at ReThink shares his views on Management Structures:
- The themes across retail/hospitality in current Management structures
- How you futureproof
- What should you be looking at now to drive optimum productivity of leaders and colleagues
James Bolle Captain at PRPSFL is back to give us an update on how Purpose has evolved post lockdown, how there is a clear link to company culture, and why you should never ever be a Duck đŚ
Richard Hammond CEO at Uncrowd talks about keeping Retail simple and the benefits this can bring. We also explore how the Uncrowd platform and insights help:
- Kill friction/create reward
- Help you learn about your attractiveness relative to rivals
- Take the money you have left on the table for others
Simon Fraser VP of CX strategy at InMoment talks about the changing landscape of Customer Experience (CX) post Covid, some things have reverted back and others are still evolving
Sue Hedaux Co-Founder at ReThink tells us about how Productivity Studies are much more than data capture and Excel spreadsheets. Sue also covers:
- The basis for good data and the power of insights
- Why having trained analysts capture the data is so important
- Some recent project outputs examples
- The importance of Benchmarking
Christine Russo Leading retail industry analyst talks about bringing to bricks & mortar retail what you get online in an affordable and easy way. Christine also covers:
- The rise of the digital wallet
- Paypal returns
- Cashless stores in the USA
Michael LeBlanc Founder & President at M.E. LeBlanc & Company Inc. talks us through the Retail landscape in Canada and asks the question "as a retailer what makes you different?" Michael also covers:
- The rise of Cannabis shops
- Canadian E-Commerce growth
- Departments stores
- How brands and retailers need to co-exist to survive
- Find out about his new Last Request BBQ Youtube channel too
Jamie Crummie Co-Founder and Guy Deeks Head of Operations at Too Good To Go, tells us how they are helping to fight food waste. They also cover:
- What is the scale of the food waste issue?
- How can Too Good To Go helps both the company and the customer?
- How can you join the food waste movement?
Mark Thomas VP of Customer Success at Rotageek, reflects on Building the foundations to retain a flexible workforce webinar and discusses:
- How do you define flexibility?
- Can retailers learn from other industries?
- Where are Rotageek heading?
Watch the webinar here... Building the foundations to retain a flexible workforce
We have taken the best bits of business advice from The Rethink Productivity Podcast guests over the last 2 years and pulled them all together in special episodes for you. Enjoy the third and final part
Ron Thurston Amazon #1 Best Selling Author of Retail Pride, upcoming host of RETAIL IN AMERICA, 2022 Top 100 Retail Influencer talks about his passion for Retail and how it is for many an 'Accidental Career'. Simon & Ron also discuss:
- How can colleagues and retail technology live in harmony?
- How colleague retention and development is going to be crucial for retailers moving forward and the key to driving customer experience
- The evolution of a more flexible, gig style workforce
Order Ron's book here... Retail Pride
We have taken the best bits of business advice from The Rethink Productivity Podcast guests over the last 2 years and pulled them all together in special episodes for you. Enjoy part 2
We have taken the best bits of business advice from The Rethink Productivity Podcast guests over the last 2 years and pulled them all together in special episodes for you. Enjoy part 1
Gary Newbury Retail supply & last mile expert at RetailAID tells us how retailers have the chance to align their purpose with their offer to get the last mile right. Gary and Simon also cover:
- How âleanâ has been corrupted as a badge for reckless cost-cutting
- High turn business models and the pitfalls
- Why the best advice is to be a trendsetter, not a follower
YouTube channel is https://www.youtube.com/channel/UC-3tBjyVvi8zQE7J-Hgc5uA/videos
Sebastian HĂśglin ThordĂŠn Co-Founder at Whywaste tells us how retailers are making a positive impact on the food waste challenge and how they can help you make food waste reduction profitable. Sebastian also covers:
- The scale of the food waste challenge
- How the Whywaste tech can help advance efficiency in retail
- Future plans for Whywaste
Brian Kale Director of Customer Success at Novo shares his experiences of working with Starts Ups. What is working in a Start Up really like? We also cover:
- Start Up land v Corporate Land
- Transition to leadership, what changes & productivity traps you can fall into
- Mentoring new employees, helping them understand productivity
- Crypto. Have you already used virtual currency?
Mark Channen Director at Herbert shares how they are helping retailers with complete solutions that aid staff productivity and an enhanced customer shopping experience. We focus specifically on Electronic Shelf Edge Labels (ESL), covering:
- Why is Europe much more advanced with ESL than the UK?
- How has technology advanced in the last few years?
- What incremental benefits other than time-saving are retailers seeing?
- More details can be found here... ESL
Jason Cotta CEO at Ole & Steen/Lagkagehuset tells us about the company background, the pursuit of better ingredients, better craftsmanship and better taste.
- The Ole & Steen unique propostion
- Future growth plans
- The Ole & Steen sustainability agenda
Orin Wilson & Will Clem Co-Founders of Bite Ninja tell us why they formed the company and the problems they are trying to solve. They also cover:
- How Bite Ninja is helping to tackle the labour shortage
- Future market opportunities
Monzer Hijazi Co-Founder of ExeQut talks about how they are enabling organizations globally to apply digital transformation through futuristic web, software, and mobile applications. Monzer also shares:
- Common themes of digital transformation
- Top tips to get the most out of your technology
Paul Strong Head of Central Operations at Magnet discusses the journey they are on to give time back to colleagues to deliver outstanding customer service
- The challenges and benefits of having 2 customer types (Retail & Trade)
- Things that Magnet are looking to deliver for colleagues and customers in the next 12 months
Martyn Jones Chief Commercial Officer at VoCoVo discusses the power of connecting store teams through voice. Martyn and Simon also cover:
- Why retailers are choosing headsets for their stores
- How retailers prove the value of adding headsets
- Reducing shrink and tightening security
- Dunelm case study
- Product development plans and wider integrations
Toby Pickard Head of Innovation & Futures at IGD discusses what tech retailers & customers will be using in the future. Toby & Simon cover:
- What tech will these stores have?
- What education/investment into customers will retailers have to make?
- Will it all work?
Time to make sure you have listened to all the ReThink Productivity series before we release the next batch of podcasts with some amazing guests and topics. Have you listened to them all????
Series Links:
- Simms & Associates
- Rotageek
- Simplification Stories
- Customer Experience
- What is WFM?
- Work Jam
- Workforce Management
Nigel Fletcher Group Business Improvement Director at Pets at Home shares his experiences of joining Pets at Home at the start of the first lockdown, plus:
- How to ensure you have the right capability & capacity to maximise growth
- Colleague of the future - more service/selling orientated
- How do you build out capacity to retain the talent (ahead of the growth curve)
- Future plans
Every day, supermarkets slap yellow-stickers on hundreds of products, which ultimately end up as a landfill. Gander connects you in real-time to these savings, so you're never more than one tap away from delicious reduced food and offers.
Steve Hewitt tells us more about Gander, the ecosystem they operate in and the exciting plans for the future to help reduce food waste
Ian Pepall, Retail Business Transformation Project Lead, gives us an insight into the world of Heart of England Co-operative and the exciting productivity journey they are embarking on. Ian and Simon cover:
- The difference between the Co-operative Group (TCG) and individual Societies
- The drive to become more centrally controlled to reduce variance across stores
- Focusing on people development
- Current Productivity challenges and the plans to address them
Paul Frewin, Regional Sales Direct at Arco, discusses how the pandemic impacted a business that was already expert in PPE and safety. The challenges and benefits during this period and how it has shaped future Arco plans
Joe Lau is a self-made entrepreneur. He has founded six companies and sold three of them resulting in multiple seven-figure profits. As a successful entrepreneur, speaker, and quality of life coach, Joe inspires and challenges people to connect with who they truly are so that they can have meaningful relationships and live a healthier and higher-quality lifestyle. Joeâs approach simplifies the process of achieving a harmonic life by focusing on the things that truly matter. He teaches his clients to practice gratitude and appreciation to better all areas of their life from fitness to family to finances. His methods help his clients become the best version of themselves and allow them to play more, live more, and make more.
Joe shares the principles of SPF Productivity with Simon and the 5 secrets to remove distraction
Complete the personality assessment here....
PERSONALITY ASSESSMENT
FoodRazor eliminates this problem of messy paperwork for restaurants and makes it easy for them to track food costs and stay on top of their restaurant spending
Alf Molinas CEO of FoodRazor talks to Simon about:
- How FoodRazor was formed
- The data-driven operational efficiency insights FoodRazor can provide
- Future opportunities (optimal quantity orders, reduce waste, price sensitivity)
Carl Boutet, Author, Founder and Chief Strategist (AKA the Retail Prescriptor) at StudioRX shares his thoughts with Simon around the Great Acceleration and race to Retail Resilience. They discuss:
- Does this mean a change in thinking about productivity?
- Setting the right attributes in a world that is becoming more automated
- Self Checkouts
- How the role of Customer facing Colleagues will change
Pieter K de Villiers, Co-founder and CEO at Macanta.Â
Pieter tells us all about the Macanta no-code solution to creating a custom CRM and process automation system as unique as your business
Anne Mezzenga, Co-Founder at Omni Talk shares her thoughts and insight into the move towards checkout-free stores, the impact this will have on customers and colleagues.
Simon and Anne also cover:
- Is the amazon go/fresh model repeatable for others?
- How easy it is to go checkout-free?
- Will this have an impact on customer experience?
- Will we ever see a store with no colleagues e.g. full automation?
- Trends and examples in other sectors (including an amazing new personal shopping experience)
Amazon Fresh Pictures
After 10 intense years in digital marketing agencies in Seattle and London, plus another 6 years building marketing technology and analytics ventures, James Sandoval (Co-Founder & CEO) realized there must be a better way for business leaders to more easily and more quickly advance their use of SaaS and enterprise software systems, and to create more and better value from the mountains of data these systems collect. MeasureMatch was born. Hear the story first hand.
Simon and James also cover:
- Values of partnerships
- Data-rich, insight poor. How do you change this, what are the steps?
- What is the value you unlock from harnessing your data?
The last in our 3 episode series with the team from Simms & Associates. Mal Breen, Michiel Lely & Fabio Rodriguez return to discuss the WFM Post Implementation Support. They cover:
- Defining the support structure internally, where it sits and who owns it?
- Superusers, what do they do, how important are they?
- Managing changes in the business that need to be reflected in WFM
- The importance of a good test and governance process
The second in our 3 episode series with the team from Simms & Associates. Mal Breen, Michiel Lely & Fabio Rodriguez return to discuss the WFM Pilot & Rollout. They cover:
- Is it a pilot or phase 1 rollout?
- Who & how will support?
- How to choose pilot locations. What makes a good choice?
- How do you transition/plan from pilot to rollout?
- How do you know if your pilot was successful? If it wasn't what do you do?
- When should you stop relying upon the solution provider & project team?
The first in our 3 episode series with the team from Simms & Associates. Mal Breen, Michiel Lely & Fabio Rodriguez join Simon to discuss the next steps after you have chosen your WFM Solution. They cover:
- How do you set up for a successful implementation?
- What can I expect in the first few weeks of the project?
- The importance of a good well managed project plan
- Is a change plan important?
- ROI, success criteria & project KPIs
The last in our 3 episode series with Rotageek. David Payne, Chief Product Officer discusses with Simon:
- The Rotageek journey from project kick-off through to deployment
- A case study of a Rotageek customer and some of the initial insights and benefits
The second in our 3 episode series withRotageek. David Payne, Chief Product Officer discusses with Simon:
The benefits of automating your employee scheduling
- Saving time from automating scheduling - is this really a benefit?
- More than just a time-saver; how auto-scheduling teams have knock-on benefits in customer and employee NPS, conversion, basket size and ATV.
- Can you really automate your employee scheduling completely?
The first in our 3 episode series withRotageek. David Payne, Chief Product Officer discusses with Simon:
- Why are retailers moving towards scheduling automation?
- What does this mean and what does it look like:
- Forecasting
- Auto scheduling
- How does this change in a post-Covid-19 landscape?
Greg Watts, Chief Executive Officer at Findr explains how they have created the worlds first matching platform for businesses which cuts through all the time and effort associated with creating partnerships by providing direct access to the right decision-makers in literally minutes and a couple of clicks.
Simon and Gregg also cover:
- The challenges of starting a new company during a pandemic
- How you create a company culture when everyone is working from home
- Future plans & vision for Findr
The final episode in our Simplification Stories series with co-host Oliver Banks. We finish with Oliver and Simon reflecting on the series and discussing:
- Does simplification need to be rocket science?
- Being brave and courageous with change
- Will everyone change 1st time?
Episode 3 in our Simplification Stories series of 5 Podcasts with co-host Oliver Banks**.
Why we don't 'Keep it Simple'**
Listen to this episode to discover:
- How things become complicated (or just plain wrong) over time
- 5 words to help you get ready for the future
- And finally, what we can learn from childrensâ (and adultsâ) sport
Episode 2 in our Simplification Stories series of 5 Podcasts with co-host Oliver Banks. Special guest Steve Leach Sales Director at Nisa Retail shares his simplification stories covering:
* An end to end review of the Nisa recruitment strategy
* Launching new Nisa formats (Nisa Express) to address a gap in the market for small stores
Episode 1 in our Simplification Stories series of 5 Podcasts with co-host Oliver Banks. We start with Oliver and Simon sharing experiences of simplification covering:
* Lean and where it fits in a retail environment
* What role leadership play in the success
* Is it all about cost-saving?
* Why do some simplification projects fail?
Michael Levitt Chief Burnout Office-Founder of The Breakfast Leadership Network shares his personal experience of burnout and how it inspired him. Michael covers:
- The Challenges of working from home
- How do you split work v home
- What do the next 6-12 months hold, will we return to the office?
- Is working from home sustainable?
- His new book Burnout Proof
Audie Penn, Managing Partner at Faro Partners returns to continue the conversation on all things lean and continuous improvement. The benefits and how important leadership is in the whole process. The key question is still...
Did you follow the process, did it produce the intended result?
Simon Clapperton Sales Director at TPP Retail takes on a digital transformation journey with Pick IQ :
- Fulfil from store (pick & collect, pick & deliver, pick for DC)
- The benefits and challenges retailers face when implementing
- What's in it for the stores?
- Differences by industry
- Hints and tips on how to succeed
Daniel Dore is the founder of Assured Thought and co-founder of LightWork Global. Daniel discusses with Simon:
- How Lightwork Global was formed during lockdown
- How they are helping Workday customers get productivity and competitive advantages using data
- Digital HR & Payroll transformation trends
- The value of data
Helen Tanner, Founder and CEO of DataÂł shares her thoughts on:
- The power of turning data into insight
- The benefits of combing different data sets
- Where do you start if you have lots of data in different formats in different places?
- Some top data tips
Click the link to Helen's book The Data Escalator
Leo & Harry Co-Founders of the SortedÂł App discuss the benefits of combining your tasks, calendar events and notes into a unified timeline so you can hyper-schedule your entire day in one place
The best thing is you can download the app and try it for yourself by visiting the website SortedÂł App
Kathy Cartwright used her wealth of experience working with large UK retailers to discuss the benefits of having a well-structured approach to develop, deliver and evaluate your training programmes. The benefits are plenty, listen to find out more...
Ken Hughes, leading shopper & consumer behaviouralist, CX strategist and international keynote speaker shares some amazing insight into the stages of returning to some sort of normality. The power of taking inspiration from real-life survival and recovery stories and not getting the dreaded Give-up-itis!!
Find out more about Ken here... https://kenhughes.info/
Follow Ken on Twitter here.. @KenHughesIE
Ken's latest keynote 'The Big Take Back'
Books/films reference during this Podcast (all can be found on Amazon):
Touching the VoidÂ
AliveÂ
438 Days
127 HoursÂ
Man's Search for MeaningÂ
Paul Starbuck Founder of Paul Starbuck & Associates Executive Coaching & Mentoring and an old Colleague of Simon's from their time at Focus DIY & Boots talks about how you can be a successful field leader and some of the challenges you may face
As CX Leader of the Year 2020, James is recognised as one of the UK's leading Experience Management experts. James is a Customer Experience Strategist and Business Transformation expert with a unique value add proposition across Sales, Operations, IT/CRM/Digital, Strategy and governance.
James joins Simon on the Podcast to discuss how the challenges of keeping the Post Offices open during the Pandemic and how this led to a number of innovations around the service offerings
Carolyn Mumby Director at Eledecks and Founder of Shine (a new innovative platform measuring collective Team Agility help drive innovation in business). Join the Shine group using the link below...
Shine Group
Carolyn talks about how the last 12 months have been the perfect opportunity for innovation. Challenges business face dealing with HR issues and performance management, and the impact on society and business performance if your colleagues are happy at work
The last episode in our series of 3 Podcasts with our friends at WorkJam. Tim Wheeler returns to discuss...
Where can WorkJam be used effectively?
How do you target locations/groups of Colleagues to help drive performance?
Health & Safety consistency of implementation and compliance
The second episode in our series of 3 Podcasts with our friends at WorkJam. Tim Wheeler returns to discuss...
Driving Customer Experience through Colleague Experience
Onboarding and keeping Colleagues up to date with the business to drive consistent experiences
Highlighting insight to field leadership
The link to Task Management
The first episode in our series of 3 Podcasts with our friends at WorkJam. Tim Wheeler returns to discuss...
What is Workforce Orchestration?
Why is it more important than ever to track task?
How does Task management relate to scheduling, training and the rest of the echo system?
The final episode in our series of 7 Podcasts with our friends at REPL. We are joined by Lauren Wilson, Claire-Ann Fick and Melissa Sutton to discuss how WFM differs across the world. We cover the simplicity V complexity across the world of...
Pay Rules
Scheduling Rules
Contracts
Unions
Bringing us back to why a WFM is so important to bring all this together to support compliance
The sixth in our series of 7 Podcasts with our friends at REPL. We are joined by Jill Anderson, Doug Robertson and Austin Stump to discuss the future WFM. We cover...
Covid accelerating the need for multi-channel planning
How the way we are now shopping is shaping future planning
Getting Managers out of the office and on to the floor
The part AI and data will play
The fifth in our series of 7 Podcasts with our friends at REPL. We are joined by Peter Barker, Blanche Vanhuyssteen and Jake Ralston to discuss WFM Mobile,Reporting & Analytics. We cover...
How WFM mobile is turning to wider Colleague Engagement
Can you run WFM via mobile only?
Reporting is turning in to analytics, so what?
The fourth in our series of 7 Podcasts with our friends at REPL. We are joined by Graham Trenaman, Emma Ruane and Angeline Neutt to discuss Time & Attendance. We cover...
Why would want to capture peoples worked hours?
How does it connect to payroll, what point does T&A stop/payroll start?
How do you capture data the data?
What do you capture e.g. breaks?
What happens to the data?
T&A Rules
Should managers clock?
The third in our series of 7 Podcasts with our friends at REPL. We are joined by Lucinda Broad, Matthew Frazier and Dana Altavilla returns to discuss Scheduling. We cover...
Can you jump straight in to fully Automated Scheduling?
Scheduling journey - Manual/Template/Semi-Automated/Fully Automated
Should you be doing lots of Schedule editing?
Do the different parts of the scheduling journey unlock different return on investment (ROI)?
The second in our series of 7 Podcasts with our friends at REPL. We are joined by Dana Altavilla, Huseyin Durak and Zach Owston returns to discuss Budgeting, Forecasting & Labour Demand. We cover...
**What is budgeting?Â
What is forecasting/labour demand?
What do you forecast? Sales/transactions?
How accurate are labour forecasts? What about anomalies e.g. covid? How will people forecast next year?Â
How does/will AI & Machine learning impact the forecast?**
The first in a series of 7 Podcasts with our friends at REPL. We will be covering all the components parts of Workforce Management (WFM), along with a look at what the future holds
In this first episode, we are joined by Pip Trenaman, Doug Roberston and Zach Owston to discuss Labour Standards. We cover...
How do you balance detail of measurement V simplicity of labour standards for a Labour Model?
Can you have a 'standard' approach in a global organisation?
Modifiers
Big data and 'What If' analysis
Richard McElroy shares a look into the life of a Category Director in one of the big supermarket chains
It is fascinating to understand the work that goes on to get new products onto the shelf
James Bolle, Captain at PRPSFL returns to share his thoughts on how Purpose played out in 2020 amidst a global pandemic and his hopes for Purpose in 2021
Listen to the PRPSFL podcast here... https://prpsfl.com/purposecast/
Covid19 has been the greatest consumer shock to our system we have ever had
Diane Wehrle, Marketing and Insights Director at Springboard Research **is back to share footfall trend insight since we spoke in episode 26 (July 2020)Â
Has footfall stayed the same since lockdown 1?
Will local high streets and retail parks continue to be our go to shopping destinations?
What will footfall look like in 2021?**
Audie Penn, Managing Partner at Faro Partners talks all things lean and continuous improvement. The benefits and how important leadership is in the whole process. The key question is...
Did you follow the process, did it produce the intended result?
Craig Willis, CEO & Chris Green, CCO at SKORE share how they are making process mapping, analysis and management easy. How would you like to be able to capture processes at the speed of conversation??
Mark Thomson, Retail Industry Director EMEA at Zebra Technologies shares insight into how retail technology is evolving rapidly. Is this the start of a new type of Retail colleague??
Ian Scott, Retail Consultant & Steve Lister, Global Retail Innovator & Influencer discuss what physical retail has to do to bounce back from the downturn in 2020 due to the various lockdowns
Are you a revenge shopper? Listen to find out
Andrew Busby & Pat Kelly Co-Founders of SafePrem Solutions tell us about their mission to provide a fully independent end to end Covid safe service using the SafePrem SAFER Journey process
This isnât about PPE it is about a long term sustainable return to Covid safe premises
Find out more hereâŚ
SafePrem Solutions Information
Steve Dennis, Keynote Speaker | Top Retail Influencer | Strategic Advisor | Senior Forbes Contributor | Author-"Remarkable Retail" gives us an amazing insight into how he sees the world of Retail.
Is Retail Dead?
Are we obsessed with channels?
Steve's book referenced in this episode can be found here...
Remarkable Retail
Lord Mark Price, Founder of WorkL and Engaging Business and former Deputy Chairman at John Lewis Partnership and Managing Director at Waitrose, shares his wealth of business knowledge on the benefits of keeping people happy and engaged at work.
Listen out for the 6 key drivers to a happy and engaged workforce
Mark's books referenced in this episode can be found here...
Lord Mark Price Books
Steve Leach, Sales Director at Nisa Retail shares his thoughts on the future of convenience retail, lessons learnt during lockdown 1 and how Nisa are making a difference locally
Andrew Busby, Founder Retail Reflections and Co-Founder SafePrem Solutions shares his views on why it is important to know where you Customer is as we move to a more locally based way of life
Top Tip: If you are Christmas shopping online this year order early to avoid disappointment, especially if it a Turkey đŚ
Simon Fraser, VP, Customer Experience Strategy at InMoment is back for the final episode in this series. Simon covers...
What are Inclusive Experiences?
Do you design for the 'average'?
Are you able to understand and improve Inclusive Experiences from your customer feedback?
đ§ Simon Fraser, VP, Customer Experience Strategy at InMoment is back for episode 3. He shares his thoughts on the evolution of payment, how things can get in the way of delivering a great customer experience at the end of your shopping journey and how this massively influences your brand experience đ§
đ§ Simon Fraser, VP, Customer Experience Strategy at InMoment returns. He discusses the challenges of delivering a great experience whilst striving to be truly Omnichannel. Who does a great job and who could do better?? đ§
đ§ Derek Eccleston, CX Consultant at InMoment kicks off the series by sharing some amazing stories of companies that deliver on their brand promise and the consequences of what happens when it all goes wrong!! đ§
These are worrying times for an industry that we all rely on to socialise with friends and family, but all is not lost!!
đ§ Ann Elliott, Hospitality strategist, connector and adviser at Ann Elliott Hospitality Consultancy shares her thoughts on where hospitality is heading in the short and medium-term đ§
đ§ Sue Hedaux, Co-founder at ReThink tells us why you shouldn't have to compromise service to be more efficient and productive đ§
đ§ Neil Parrish, Workload Planning Manager at Greggs talks about the challenges of having small footprint shops with high customer volume and how changing buying habits will impact the store operation đ§
đ§ Matt Hussain, Change & Productivity Manager at Well Pharmacy shares the amazing journey the business went on at the start of the Pandemic lockdown to support the nation and discusses with Simon what the future of Pharmacy may look likeđ§
đ§ Sanford Stein, Retail expert and regular Forbes contributor, discusses the state of Retail in the USA. Is it on a different trajectory to the UK or are they experiencing similar trends?đ§
Sanford's book can be found on Amazon here... Retail Schmetail
đ§ David Travis, Chief Product & Technology Officer at Red Bee Media & Board Member at Leyton Orient FC talks with Simon about how the media industry has had to adapt to keep the world connected, and how Leyton Orient are leading the way in terms of match streaming content, with lots more to come!! đ§
đ§ Clare Bailey, Founder of The Retail Champion & Independent Retail Consultant talks with Simon about the impact lockdown is having on jobs on the day (22nd September 2020) multiple brands announced significant pending job losses, hence 'Grey Tuesday'. They also talk about changing Customer shopping behaviours and the move towards 'having less, means more' đ§
Karen Dyke, CEO at Retail Manager Solutions (RMS) shares how they have been helping the sudden switch to remote working and the benefits of the RMS metro roadmap which covers much more than just WFM. Which stops will you visit??
Metro
Wayne Snyder, VP Retail Strategy EMEA and Kim Hill, WFM Solution Advisor EMEAÂ at Blue Yonder share their thoughts on how automation is impacting the Customer & Store and the role WFM can play in this evolving journey
Amanda Simms, Founder and CEO at Simms & Associates discusses if WFM should be an IT or Change project, not underestimating the importance of change management and how to keep delivering the return on investment post-implementation
đ§How do you make sure Susan is happy?đ§
Ian Marshall, Customer Success Director EMEA, and Stuart Thompson, Solution Consultant EMEA, at Reflexis (now part of Zebra Technologies) cover why being agile, communicating with frontline workers, AI Machine Learning and Task compliance are all going to be critical for Retailers moving forward
You will have to listen to understand the Susan reference!!
Your data your way
đ§Steve Tonks, SVP EMEA, at Workforce Software talks about how they have been supporting those that can't work from home and what changes it has led to in the software, plus wider WFM market trendsđ§
đ§What do The Clash and Red Rum have to do with WorkForce Management?
Well, in this episode, Peter Harte, VP of EMEA, at UKG (Ultimate Kronos Group) will explain as he discusses how Kronos and Ultimate Software have merged together to become one of the largest workforce management technology providers globally. Plus, learn how (the newly branded) UKG helps retail customers with contact tracing and attestation functionalityđ§
Here are some links as mentioned in the podcast:
Contact Tracing
Attestation
Retail Webinar
đ§ Tim Wheeler, VP Europe at WorkJam talks about how you can re-imagine communication, collaboration and your relationship with your frontline colleaguesđ§
Not strictly Workforce Management but this could be the glue you have been looking for to bring everything together for your frontline colleagues
Chris Noble, Director at Storeforce shares his passion helping retailers make better decisions using data whilst keeping people at the heart of everything they do
Andreas SjĂślund, Co-Founder and CRO at Quinyx talks about Engagement driven Workforce Management and the importance of the Happy Workforce and Happy Business
Chris McCullough, CEO at Rotageek (and former A&E Doctor, listen to find out more!!) discusses how he sees retailers balancing productivity and well-being of colleagues moving forward, plus shares some insight into the 'next big thing' in scheduling
Link to Whitepaper as discussed in this episode...
The State of Retail in a Covid-19 World
Ian Hogg, Chairman at Shopworks & fastPAYE shares his thoughts with Simon on office productivity and the impact of working from home, plus gives us some insight into the world of Shopworks WFM
Andy Almey, Director at Red Jam Process Transformation discusses the benefits of adopting the principles of Lean and Six Sigma, as well as giving some insight into Business Improvement Apprenticeships (you might be missing out!!)
Amrit Sandhar, Founder/ CEO of The Engagement Coach shares his thoughts with Simon on how we can keep up with the pace of change, and how leaders need to adapt their style to get the best from their teams
Ryan Edwards, Founder at Audoo tells how they are powering a transparent Music Industry. Audoo has created an audio meter, which tracks actual played music, using real-time data, to help Performance Rights Organisations (PROs) digitise and streamline their processes. Meaning that rights holders never miss out.
The band Ryan and I form during the podcast are available for bookings!!
James Katz, Growth Strategy Lead at YOOBICdiscusses how you can empower your employees, wherever they are, through digitally optimized communication, training and process management
Michael Grange, Founder at Parker Veese looks back over the last 10 years of retail technology and shares his views on the good, the bad and his hopes for the future (it is always the hope that kills us!! you will understand the reference when you listen)
Simon Taylor, Chairman at UK MTM Association
**What is Methods-Time Measurement (MTM)?
Check out the ReTime apps that support the MTM study methodology**
The robots are coming!
Michael Richardson, Director at The Perfect Little Company (TPLC) talks about the supply of commercial robots to schools and businesses throughout the UK, and the reasons customers are choosing robots to increase the cleanerâs productivity
Abbee & Hive
Mille Holst, Partnerships Director at Catapult discusses how having the flexibility to 'flex up' in a simpler, tech-driven way will be the future
Is there a link between Employee Engagement & Productivity?
Simon talks to Jo Dodds, Consultant, Trainer & Speaker specialising in Employee Engagement at Counterpoint Matters who shares her thoughts and expert advice to get the most out of your teams
Adam Hankin, General Manager Ireland for Wagestreamdiscusses how they are revolutionising the way we get paid
What does the future of footfall in our shopping centres and high streets look like? Has the Covid-19 Pandemic changed things forever?
Diane Wehrle, Marketing and Insights Director at Springboard Research discusses how their insight data is helping shape future thinking and what we can expect to see in the short term
Simon Knocker, Founder of thebigteam and co-founder of Atonic4, discusses how the way we buy cars is changing and what that means for the Customer
Dulcie Swanston, Director at Top Right Thinking & Tea Break Training & author of the awesome book "Itâs Not Bloody Rocket Science" discussed the barriers to delivering productivity through people
Dan Brazil, Customer Advocate at Bold360 shared his thoughts on how AI and automation can create high-value touchpoints across the customer journey
Graham Wilson, Author of The New Leadership Manifesto & Leadership Laid Bare, Director at The Success Factoryhelps us explore the key ingredients required to get great people and to help them land successful projects
From co-founding the world famous improvisation group The Comedy Store Players with Mike Myers, through to appearing on the likes of Have I Got News For You, Whose Line Is It Anyway, Austin Powers movies, Saturday Live and QI, Neil Mullarkey has worked with some of the most talented names in comedy, film and television.
**With a string of prestigious clients including Barclays Capital, Google, Deloitte, GlaxoSmithKline, Microsoft, Vodafone, the NHS, Saatchi & Saatchi and WPP, and regular appearances across the national broadsheets writing articles and reviews, Neil has become synonymous with bringing the agility and innovation of improvisation to the boardrooms and sales teams of the worldâs biggest corporations; transforming businesses from the inside by encouraging communication, collaboration, engagement and creativity, and simplifying some of the most complex of problems into the most compelling of solutions.
Buy tickets now for the latest Comedy Store Players online here.... https://www.thecomedystorelive.co.uk/shows/the-comedy-store-players-2020-07-08**
Neil discusses how improvisation can help drive productivity
The Matt Porter, Chief Executive, Professional Darts Corporation Director & Board Member at Leyton Orient FC
If Home Improvement retailers were given 6 months notice of the next lockdown what could/should they be doing?
Steve Collinge Managing Director of Insight Retail Group shares some amazing Pandemic research, and his thoughts on how Home Improvement retailers have the opportunity to really think differently moving forward
Phillip Adcock owner of Adcock Solutions talked to us about the psychology of communication with Customers, and how to make brands easier to buy
The ReThink team. Simon,Sue,Oli,Ed,Simon & Alex say hello, plus they discuss the various different types of workstudy techniques and the benefits they can deliver
Kent Teague, Principal Investor & Vice-Chairman at Leyton Orient FC, Chairman & CEO at Lineal Services, Owner & Managing Member at Gold Creek Capital
How does rapid business growth impact productivity?
Angela Cox, Behavioural Change Life Coach shares some practical advice on how to help get through periods of change and the importance of mindfulness
Subscribe to Angela's blog to get regular updates ... Angela Cox Blog
Yasin Shariff, Owner of Titan Protection shared his thoughts on how they are helping to ensure workplaces are Covid secure with their unique 3 stage Disinfection approach
Julian Niblett, Managing Director at InsideOps
Where should you be looking to identify productivity opportunities in your retail store operation?
Oliver Banks, Director & Consultant at OB&C Ltd
When is Transformation not Transformation?Download the Transformation Trifecta
Discover the 3 elements that form the foundations for your retail transformation and get a health check to help put your future aspirations onto stable ground. Plus stay up to date with Oliver Banks's weekly Retail Transformation Briefing.
Darren Williams, Managing Director at Williams Harding Consulting, and Interim COO at SCRUBD
Tired of hearing the phrase 'New Normal'? Â
So is Darren and he tells us why
Chris Love, Managing Partner Workforce Transformation at REPL Group
What are the biggest resource deployment challenges in today's changing world?
Charlie Edinburgh, Founder of the Justin Edinburgh 3 Foundation (JE3)
The Justin Edinburgh 3 Foundation is a charity created in memory of former Tottenham Hotspur player and Leyton Orient Manager Justin Edinburgh. JE3 Foundation is focused on training and education in CPR and the use of Defibrillators. It is also campaigning for a legislative change âJustinâs Lawâ where all sports and health facilities across the UK will be equipped with a Defibrillator.
Please donate here⌠www.justgiving.com/crowfunding/justinedinburgh3
Steve Goodburn & Neil Munz-Jones, Directors at MDJ2
The importance of engaging people in productivity change initiatives
Link to Neil's book 'The Reluctant Networker'
Peter Luff, Global services line lead for Retail performance at IPSOS
Impact of Social distancing in the 'new normal'
Simon Shankster, Sales Director at ITAB
Adapting the retail operating model to the 'new normal'
Download our thoughts by clicking on the link below...
ITAB ReThink - Retail Operating Model
Entrepreneur and former Dragons Den investor Piers Linney about the productivity challenge the UK faces, and for businesses with a growth mentality, how should productivity fit into their considerations
Simon Fraser, VP, Customer Experience Strategy at InMoment plus a guest appearance from James Bolle, Captain at PRPSFL
Nigel Travis, Author of The Challenge Culture, Chairman and Co-Owner of Leyton Orient FC and board member at various companies including Dunkin Brands
James Bolle, Captain at PRPSFL
Talking about turning Productivity data into actionable insights (plus a little bit of Oxford Utd & Leyton Orient!)
Stuart Cross, Owner & Director at Morgan Cross Consulting
Why should you have a business strategy? Adapt to survive
What are the commercial and productivity considerations in a professional football club?
Danny Macklin, Chief Executive at Leyton Orient FC
**What is business purpose and how does it impact productivity?Â
Part 2 In conversation with James Bolle, Captain at PRPSFL**
**What is business purpose and how does it impact productivity?Â
Part 1 In conversation with James Bolle, Captain at PRPSFL**
Welcome to the Productivity Podcast. Over the coming weeks and months, we will be speaking to ReThink clients, partners and our own team to share some amazing Productivity insight and tips