The Calabash of Service
Shamiso Nyajeka
The need for income, flexibility and freedom that come with being one's own boss are some of the reasons driving people to start their own business today. It's therefore no surprise that competition for customers is also becoming more aggressive. How then do you gain competitive advantage without necessarily cutting into profits - exceptional service! As the calabash plant crossed the oceans from Africa to the rest of the world centuries ago, African values and Ubuntu also provide invaluable lessons that can be harnessed for service excellence. Each week Shami brings these into perspective
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