Bodcast by Practice Plan: Recent Episodes
Practice Plan
Practice Plan's Business of Dentistry podcast - Bodcast - delivers you THE top advice on how to make your dental practice a more profitable and sustainable business.
In this episode of the In the Loupe podcast, Nigel Jones is joined by Sarah Buxton, HR and Employment Law Solicitor and Director of Buxton Coates, to discuss employment law, future changes and how they might impact dental practices.
What you’ll hear:
- Contract changes that happened earlier this year including statutory sick pay
- Changes to Paternity Leave from 2026
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Introduction of the Fair Work Agency
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Since this podcast was recorded, some of the information discussed may have changed in the meantime.
In this episode of the business of dentistry podcast, host, Hazel Dockery is joined by Regional Support Manager, Donna Hall to discuss the topic of paying associates in private practice.
What you’ll hear:
- What are the most common questions currently being asked about paying associates in private practice
- The benefit to the business of having the correct payment structure
- How a change in payment structure might affect an associate’s incentive to do particular types of work
In this episode of the business of dentistry podcast, host, Les Jones is joined by Shiv Pabary, NHS Dentist and Chair of the General Dental Practice Committee (GDPC) at the BDA, to talk NHS dentistry, its future and whether there be a new NHS contract during the current parliamentary term.
What you’ll hear:
- Are we likely to see NHS contract reform during this parliament?
- Morale within the NHS and why graduate dentists don’t see a future role working in the NHS
- What would a reformed contract look like for NHS dentistry in the years to come
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Is there an economic argument to invest in NHS dentistry now to mitigate rising costs for A&E dental treatment in the future
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Since this podcast was recorded, some of the information discussed may have changed in the meantime.
In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by Regional Support Manager, Donna Hall, to discuss the cost-of-living crisis and the challenges this presents for practices regarding patient retention.
What you’ll hear:
- How things are looking out in the field at the moment
- The importance for practices of showing the value of remaining on plan
- Suggestions as to how handle a patient looking to cancel
In this episode of the business of dentistry podcast, host, Suki Singh, is joined by Iain Stevenson, head of Dental at Wesleyan Financial Services to discuss financial planning structures and common mistakes that can happen during the transition from NHS to private practice.
What you’ll hear:
- Key implications dentists should be aware of when moving to private dentistry
- NHS pension pitfalls and getting financial advice
- Advice for practice owners or associates looking to transition to private practice
- How can Wesleyan Financial Services help
In this episode of the business of dentistry podcast, host, Les Jones is joined by Regional Support Manager, Louise Anderson to discuss the changes to the NHS Welsh dental contract, its impact on practices and any quick wins that might mitigate some of these changes.
What you’ll hear:
- The main changes caused by the contract
- The impact of the new contract on the day to day running of dental practices
- Quick wins from a practice perspective to mitigate some of these changes
- Help available to practices that might be looking to move away from NHS dentistry
In this episode of the In the Loupe podcast, Nigel Jones is joined by Neil Carmichael, chair of the Association of Dental Groups (ADG), to talk about the impact the ADG is having both politically and on the market as a whole as well as its priorities and where Neil thinks the dental market is heading.
What you’ll hear:
- The causes of dental deserts across the UK
- How workforce issues are the source of most of the dental industry’s issues
- Priorities for the ADG for the remainder of 2026
In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by leadership coach and consultant Mark Topley to discuss Gold for Kids. The charity helps secure restorations and unwanted jewellery with the help of dental practices for it to be melted down and the proceeds donated to UK charities helping children.
What you’ll hear:
- The simple process around getting involved with Gold for Kids
- Why a practice might want to work alongside Gold for Kids
- The number of dentists already signed up and the charity’s target for this year.
In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by TCO (treatment care coordinator) mentor and social media marketing expert, Claire Frisby, to talk about the role, how sometimes people are poorly prepared to assume it and the ways she mentors TCOs to integrate seamlessly into the practice.
What you’ll hear:
- The lack of preparation and support offered to some new TCOs
- Ways TCOs can integrate themselves into the patient journey if they experience push back from other team members
- What makes a good treatment care coordinator
In this episode of the In the Loupe podcast, Nigel Jones is joined by clinical dentist, author and founder of Clinical Dental Health, James Goolnik. The episode sees them discuss continuity of care, creating a trust with your patients and raising awareness around cognitive decline and Alzheimer's.
What you’ll hear:
- Health screenings in dentistry and harnessing the patients commitment to visiting the dentist
- Creating trust with your patients - Raising awareness and looking at referrals around cognitive decline and Alzheimer's
- The financial pressures around the NHS and empowering people to take control
In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by Tracy Pound, Managing Director of business management consultancy, Maximity to discuss the subject of the moment, AI. Discussing AI in general and also specifically in the context of dentistry.
What you’ll hear:
- How chatbots are being used in dental practices
- How AI can enhance what professionals are able to deliver
- How AI can help with marketing dental practices
- Where do we stand with AI and sensitive data
In this episode of the business of dentistry podcast, host Nigel Jones is joined by Lesley Turner, Business Development Manager at Medenta to discuss ways to improve treatment plan take up rates.
What you’ll hear:
- How to monitor and see the benefits from treatment plan acceptance rates
- The initial steps to implementing patient finance at your practice
- How Medenta helps inform practices about compliance and upcoming adjustments to regulation.
In this episode of the business of dentistry podcast, host, Hazel Dockery, is joined by Ed O’Reilly, founder of Dentaqua to talk about the effect of chemical disinfectants on healthcare workers and how sustainability plays a big factor in their business model.
What you’ll hear:
- How the idea of Dentaqua came about
- The adverse effects of chemical disinfectants on healthcare workers
- How safety became a focus
- Creating greater awareness of the data regarding disinfectant chemical inhalation
In this episode of The Business of Dentistry podcast, host and Regional Support Manager, Ian Eslick, is joined by dental specialist financial advisor at Wesleyan Financial Services, Magdelena Harding, to talk about financial planning for retirement.
What you’ll hear:
- Current trends of when dentists are choosing to retire
- Why retirement planning is especially important for dentists compared to other professionals
- Most common misunderstandings dentists have about the NHS pension
- What a sensible retirement plan looks like for associates
- How to correctly gauge how much dentists need to retire comfortably.
In this episode of the In the Loupe podcast, host, Nigel Jones, is joined by Sonia Szamocki, CEO & Founder of 32Co to talk about bridging the gap between speciality care and general dentistry.
What you’ll hear:
- Sleep Apnoea and how dentistry can help
- Underestimating dentistry's importance to wider health care
- How sleep quality treatments can be life changing
- Why the gap between medicine and dentistry is artificial
In this episode of the business of dentistry podcast, host, Laura Hills, is joined by Victoria Vickery, founder of All Star Marketing Club to talk about marketing messages, buyer psychology and what they mean for your dental practice.
What you’ll hear:
- What is buyer psychology and why is it important to dental practices
- Why some patients seem interested in treatment and then delay or go quiet
- What practices should think about when it comes to buyer psychology.
In this episode of The Business of Dentistry podcast, host Hazel Dockery is joined by special care dental nurse, Lisa Andrews Davies, to discuss how nurse-led clinics can help with anxiety management around dental treatment.
What you’ll hear:
- The importance of being honest about your worries/concerns about visiting the dentist
- The consequences of not having treatment for someone with anxiety around dental care
- Ways in which nurse-led clinics can be developed
In this episode of The Business of Dentistry podcast, host Hazel Dockery is joined by Regional Support Manager, Donna Hall to discuss plans and what to do when your plan and pay-as-you-go prices are out of kilter.
What you’ll hear:
- Causes of plan and pay-as-you-go prices being out of alignment
- Effects to the business if your pricing is incorrect
- How to approach changing a pricing structure
- Advice if your plan and pay-as-you-go prices are currently out of alignment
In this episode of the In the Loupe podcast, host, Nigel Jones, is joined by Tim Boyle, Director of Sales and Business Development at REVA Global Medical to talk about virtual assistants and making the best use of team resources.
What you’ll hear:
- The effects of admin burnout
- The importance of the patient experience for practices
- Whether AI can help with supporting the administrative side of practices
- How the relationship works for patients dealing with virtual assistants
In this episode of The Business of Dentistry podcast, host Donna Hall is joined by Wesleyan Financial Services Dental Specialist Financial Advisor, Dan Atkins, to discuss about how practice owners can stay financially resilient in a rapidly shifting economic landscape.
What the episode covers:* Key financial pressures affecting dental practices in 2026 * Why now is the ideal time to review both personal and business finances * The essential financial foundations every Principal should prioritise * Strategic steps for growth, exit planning and long‑term stability.
This podcast is for information purposes only and does not constitute financial advice. The value of investments can go down as well as up.
Charges may apply. Learn more about charges at wesleyan.co.uk/charges
Practice Plan Limited is an introducer appointed representative of Wesleyan Financial Services Limited. Practice Plan Limited (Registered in England and Wales No. 03089948) is a part of the Wesleyan Group. Registered office: Cambrian Works, Gobowen Road, Oswestry, Shropshire, SY11 1HS Telephone number: 0333 259 6967. Website: www.practiceplan.co.uk.
Wesleyan Financial Services Ltd (Registered in England and Wales No. 1651212) is authorised and regulated by the Financial Conduct Authority. Registered Office: Colmore Circus, Birmingham B4 6AR. Telephone: 0345 351 2352. Calls may be recorded to help us provide, monitor and improve our services to you.
In this episode of The Business of Dentistry podcast, host, Hazel Dockery, sits down with Tracy Pound, Managing Director of business management consultancy, Maximity to talk about cyber security and the risks for dental practices.
What you’ll hear:
- The risks to dental practices of a cyber attack
- Why keeping digital equipment up to date is vital for security
- The consequences of a hack for dental practices
- The importance of using multi factor authentication and how to keep an eye out for phishing attacks
- Best training and exercises to help stay secure.
In this episode of The Business of Dentistry podcast, Suzanne Maxwell, Practice Owner of Drymen Dental Care, sits down with host and Regional Support Manager, Selina Alexander to discuss her move from NHS to private practice and how it has benefitted her team and patients.
What you’ll hear:
- What sparked the decision to move from NHS to private practice
- The patients’ response to the decision
- The key moment Suzanne realises she had done the right thing
- How the practice has changed, post conversion
- Advice for others who may be feeling the same way and considering making the move to private practice.
In this episode of The Business of Dentistry podcast, host, Donna Hall, sits down with fellow Regional Support Manager (RSM), Josie Hutchings, to talk about her 25 years in dentistry and reflect on what it’s been like supporting dentists to change their lives for the better.
What you’ll hear:
- Dentists’ fears 25 years ago and in 2026
- Real life stories about how a conversion has changed someone's life for the better
- Advice to anyone still unsure about whether to stay in the NHS
- How our RSMs support someone preparing to go through a conversion.
In this episode of The Business of Dentistry podcast, host, Hazel Dockery, sits down with team performance specialist, Mark Topley, to discuss his new practice manager bootcamp. Run over 5 months, it’s designed to help participants build the confidence to lead clearly, handle challenging conversations, strengthen communication skills, and implement practical systems to manage their teams in a structured, sustainable way.
What you’ll hear:
- How the Practice Manager Bootcamp came about
- Points covered on the five-month course
- What sort of practice managers and dental practices would benefit from this training
- The expected results of completing the leadership programme.
In this episode of The Business of Dentistry podcast, host, Hazel Dockery, sits down with Pat Langley, Founder and Chief Executive of Apolline Ltd, to discuss how compliance is more than just policies and tick boxes.
What you’ll hear:
- Definition of compliance
- How to change the mindset about compliance
- The values of a mock inspection
- Recommended training around compliance
- One thing every dentist needs to understand about compliance
In this episode of The Business of Dentistry podcast, guest host, Hussein Hassanali, from Thorpe Dental Group speaks to Dr Aditi Bhalla, a specialist dentist, about Compassion Focused Dentistry.
What you’ll hear:
- How Aditi developed her interest in Compassion Focused Dentistry
- The Dental Wellbeing Hub and the resources available on it
- How she creates and builds a community online
- How to join her sessions and become part of the Dental Wellbeing Hub.
Website link: https://draditibhalla.com/dental-wellbeing-hub
In this episode of The Business of Dentistry podcast, host, Hazel Dockery sits down with mixed practice owner, Amit Jilka, who has five sites across Staffordshire to discuss his take on the upcoming NHS contract changes in England.
What you’ll hear:
How the current NHS contract is performing
His views on the proposed lengthening of the recall period
Whether he believes this is a step towards the NHS becoming a core service only
The part membership plans will play in dentistry under the new contract.
In this episode of The Business of Dentistry podcast, Cathy Murphy from Christie & Co, sits down with host, Hazel Dockery, to offer insights into the dental practice sales market and how it is looking in 2026.
What you’ll hear:
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The increase of first-time or independent buyers’ purchasing practices
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When it’s best for a seller to contact a broker such as Christie & Co to achieve their optimum sale value
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What’s hot and what’s not in practice sales
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Cathy’s personal view of how the dental market is likely to play out in 2026.
In this episode of The Business of Dentistry podcast, Regional Support Manager, Donna Hall, sits down to discuss switching plan providers, working with Practice Plan and what type of support you need for your practice.
What you’ll hear:
- Bespoke and tailor-made membership packages and marketing with Practice Plan
- Aid in moving over patients across from previous provider and keeping in communication with the patients during the transition
- Fully training your staff around the changes of moving provider
- Our process for reviewing your plan fees and implementing any changes
In this episode of the In the Loupe podcast, Nigel Jones chats to Simon Thackery, Practice Owner and President of the British Association of Private Dentistry about the changes in dentistry moving into 2026.
What you’ll hear:
- Their thoughts on why the Chancellor has called for an inquiry by the CMA into private dentistry costs
- Their views on the current dental landscape and the costs associated with working within private dentistry
- How the recently announced changes to the NHS dental contract might affect practices.
In our latest Practice Plan bodcast Laura Hills gets to know more about our newest Regional Support Manager, Kirsty Munn. Kirsty fills us in on her career so far, how she sees her role at Practice Plan and what she hopes to bring to her practices in the coming months.
What you’ll hear:
- Kirsty’s career before heading into the world of dentistry
- What attracted her to joining Practice Plan
- Previous career success stories that reflect how she would like to support clients going forward
- Her goals for the next few months and the rest of 2026.
In this episode of the In the Loupe podcast, Nigel Jones is joined by Eddie Crouch, chair of the British Dental Association, to discuss all the recent news stories and changes in dentistry heading into 2026 and beyond.
What you’ll hear:
- Thoughts on the recent UK Autumn Budget
- The recent headline about the Chancellor calling for an inquiry by the CMA around private dentistry costs
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The reaction to the changes in the NHS contract in Wales in 2026.
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Note: This episode was recorded before the recent changes to the NHS dental contract were announced.
In this episode of The Business of Dentistry podcast, Regional Support Manager, Amy Hansford, sits down with Victoria Vickery, founder of All Star Marketing Club, to discuss all things social media within your dental practice and how vital a tool it can be to communicate and engage with your patients.
What you’ll hear:
- Key objectives dental practices should aim for with their social media presence
- Types of content that tend to perform best for dental practices on Facebook and Instagram
- Common mistakes dental practices make on social media and how they can avoid them.
In this episode of The Business of Dentistry podcast, Area Manager, Katrina James, sits down with Regional Support Manager, Louise Anderson, to discuss the current dental landscape in Wales and navigating the NHS contract changes in Wales heading into 2026.
What you’ll hear:
- Their initial reaction to the changes
- The biggest impacts on day-to-day working under this new contract
- How Practice Plan can support you through this time.
In this episode of The Business of Dentistry podcast, Dental Business Coach, Michael Bentley, chats to Hazel Dockery about the power of a dental treatment coordinator (TCO) and how the role can really benefit a dental practice.
What you’ll hear:
- How Michael started out in dentistry
- How valuable a TCO can be
- How practices without a TCO are missing out.
In this episode of the 'In the Loupe' podcast, host Nigel Jones reflects on the recent UK Autumn Budget and the Chancellor’s calls for a CMA investigation.
What you’ll hear:
- How the UK Autumn budget could affect dentistry
- Recent news around the Chancellor calling for an inquiry by the CMA around private dentistry costs
- What all this could mean for dentistry in the coming months.
In this episode of The Business of Dentistry podcast, Principal Dentist and Co-owner at Duston Dental Practice, Andrew Lamb sits down and speaks to us about his journey from NHS dentistry to becoming a private practice.
What you’ll hear:
- How Covid became a massive game changer for the practice
- 2 years on from converting - how life has changed
- Advice for anyone who is considering the move to private practice.
In this episode of The Business of Dentistry Podcast, three years post-conversion, Ant Davies, Principal Dentist and Owner of Belvedere Dental Practice and Nook Street Dental, chats to Hazel Dockery about life as a fully private dentist and how he became an ‘accidental’ group owner.
What you’ll hear:
- How he came to the decision to leave the NHS
- How treatments have changed since going private
- What life is like in the practice now compared with three years ago when facing closure
- His plans for the future.
In this episode of The Business of Dentistry podcast, Special care Dental Nurse, Lisa Andrews Davies, chats to Hazel Dockery about the online resource (adhdoralhealth.my.canva.site) she has developed to help dental professionals and parents of children newly diagnosed with ADHD and Autism.
What you’ll hear:
- What motivated Lisa
- Some advice for parents of children whose appetite is affected by medication
- Suggested ways to help neurodivergent children care for their oral health.
Nigel Jones is joined by Shaz Memon, Founder of Digimax Dental, a highly rated dental marketing agency. The business leader, designer, award-winning digital and dental marketing expert and author of Instagram for Dentists, talking all things marketing in the dental landscape.
What you'll hear:
- His journey into marketing and eventually specialising in Dentistry
- Thoughts on the Dental Industry and where marketing (and trust) sits
- How marketing doesn't make a business successful
- Insights into the most viewed pages on a dental website
- Where AI currently sits in the dental landscape and how to harness it.
Nigel Jones is joined by Paul Graham, Managing Director of Medical at Christie & Co, to explore the current dental practice market and delve into insights from Christie & Co’s latest annual market review report.
What you'll hear:
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- The current practice market landscape
- The key points that came from the annual marketing review report
- The current landscape of NHS dentistry
- Tips for when the time is right to sell your practice.
In this episode of The Business of Dentistry Podcast, Patient Care Coordinator Chloe Anderson chats to Regional Support Manager Donna Hall about her role and how it really benefits the dental practice and patients.
What you’ll hear:
- How the role of a patient care/ treatment coordinator works within the practice
- Working alongside clinicians within the dental practice
- Advice for practices considering introducing a patient care coordinator.
- Where does the role fit in the plan journey for a patient?
In this episode of The Business of Dentistry Podcast, Donna Hall chats with dental leadership and culture consultant Mark Topley, Chair of the charity Gold for Kids, to explore the organisation's mission and impact.
With precious metals discarded every day in dental practices, Gold for Kids is a not for profit organisation which melts down unwanted metals and donates the funds to trusted UK charities helping children facing poverty, hunger, and unstable home lives.
What you’ll hear:
- Story of how the organisation began
- How he came to be involved with Gold for Kids
- Differences the charity has made on its journey so far
- The vision for Gold for Kids over the next few years
In this episode of The Business of Dentistry Podcast, dental nurse, academic, mentor and educator Fiona Ellwood, chats to Hazel Dockery about her multi-faceted squiggly career.
What you’ll hear:
- What is a squiggly career
- The benefits of a squiggly career
- How Fiona first stepped off the straight and narrow career path
- How to go about ensuring your career is squiggly
Nigel Jones is joined by Mike Blenkharn, partner and Head of Dental at UNW LLP, who has over 10 years experience working with dental professionals. During their conversation they discuss exit strategies and how early on you need to consider them.
What you'll hear:
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- Best time to consider your exit strategy
- Getting the structure right on day one
- Tax planning
- Timeline for selling a practice
- How dental practices are valued
In this episode of The Business of Dentistry Podcast, Les Jones catches up with Manish Chitnis, Principal and Practice Owner at Dental Concepts to discuss his transition from leaving the NHS into a transition to fully private.
What you’ll hear:
- Lessons learnt from previous NHS transformations
- Understanding from patients during the transition
- Support from Practice Plan Regional Support Managers
- Advice for anyone who still has an NHS contract.
Nigel Jones is joined by Shaenna Loughnane, Chief Executive at Bridge2Aid for an insightful conversation around working closely with the Tanzanian Dental Association and Ministry of Health Chief Dental Officer in Tanzania focusing on capacity building with the Dental therapists and opportunities for people to help out with 1-2 week outreach programmes.
What you'll hear:
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- Training dental therapists in Tanzania
- How they are raising the standard of treatment in Tanzania
- Getting involved in outreach programmes
- Western diet infiltrating the region
- Unity Partnership Scheme to help fund the training of dental therapists
- Leaving a lasting legacy in the region.
In this episode of The Business of Dentistry Podcast, Katrina James catches up with Michelle Hardy, Sales Support Manager at Practice Plan, to discuss NHS conversions and examples of successful conversions she has seen during her time at the business.
What you’ll hear:
- NHS conversion transformations
- Highlighting the process of a conversion
- Best ways to talk with an expert for guidance.
In this episode, Specialist Financial Advisor, Richard Ollive, and Donna Hall, Regional Support Manager for Practice Plan, talk about how they work together to support dental practices. From financial advice to hands-on plan support, they share how their partnership helps dentists and practices to feel more confident, supported and ready for whatever comes next.
This podcast is for information purposes only and does not constitute financial advice.
Practice Plan Limited is an introducer appointed representative of Wesleyan Financial Services Limited. Practice Plan Limited (Registered in England and Wales No. 03089948) is a part of the Wesleyan Group. Registered office: Cambrian Works, Gobowen Road, Oswestry, Shropshire, SY11 1HS Telephone number: 01691 684120. Website: www.practiceplan.co.uk.
Wesleyan Financial Services Ltd (Registered in England and Wales No. 1651212) is authorised and regulated by the Financial Conduct Authority. Registered Office: Colmore Circus, Birmingham B4 6AR. Telephone: 0345 351 2352. Calls may be recorded to help us provide, monitor and improve our services to you.
In this episode of the 'In the Loupe' podcast, host Nigel Jones discusses the recent NHS England announcements.
What you’ll hear:
- 10-year plan for the NHS in England including dentistry
- Publication of the consultation on changes to the current contract for dentists in England
- Latest instalments in the hearings from the Health and Social Care committee.
In this episode of The Business of Dentistry Podcast, Regional Support Manager Donna Hall is joined by Online Fitness Coach and Dentist Rohan Verma to discuss improving your physical and mental wellbeing.
What you’ll hear:
- Transition from dentist to fitness coach
- Hints to improve your lifestyle
- Eating tips to gain that extra energy boost each day.
In this episode of The Business of Dentistry Podcast, Donna Hall is joined by HR and employment law expert Sarah Buxton to discuss contractual staff benefits.
What you’ll hear:
- Mandatory staff benefits and optional benefits
- Creating the right staff benefit plan
- Advice on how to advertise these benefits for future staff.
Nigel Jones is joined by John Gibson for a powerful conversation on mental health in dentistry, exploring burnout and regulation pressures. John advocates for a shift towards a “community of kindness” - sharing practical, compassionate ideas to restore empathy across the profession.
What you'll hear:
- How burnout is impacting the dental industry
- A 'community of brokenness' is forming
- How fear of complaints and regulation are compounding the problem
- Kindness needs to become the cultural standard
- The call for a 'community of kindness'.
In this podcast, we explore why every dentist in a partnership - or considering one - should take a close look at their partnership agreement.
We break down what these agreements should cover, why regular reviews are essential, and the serious legal and financial risks of outdated or vague terms.
We’ll cover:
- What a dental partnership agreement should include
- Common pitfalls and how to avoid them
In this episode of The Business of Dentistry Podcast, Les Jones, Creative Director at Practice Plan Group catches up with Chris Barrow to discuss AI and the way it is shaping businesses and how you can adopt it.
What you’ll hear:
- The landscape of AI over the next 5 years
- Different types of AI software for dentistry
- The use of Open AI software
In this episode of The Business of Dentistry Podcast, Hazel Dockery is joined by HR and employment law expert Sarah Buxton to discuss the often-overlooked topic of pregnancy and family-related issues in dental practices.
What you’ll hear:
- The legal gaps around miscarriage and IVF
- Recent legislative changes affecting parental leave and bereavement
- Advice on how to support your team while staying compliant.
Nigel Jones catches up with Stephen Henderson, Independent Dental Adviser, to explore what really happens when things go wrong in dentistry. They talk about the pressures dentists face, how the regulatory landscape is changing and what support is out there if it feels too much.
What you'll hear:
- What it's like to be investigated by the GDC and how the process has changed
- The emotional toll of complaints and regulatory scrutiny
- What goes on behind the scenes of a fitness to practice investigation
- Where dentists can turn for support if they're feeling overwhelmed.
Hazel Dockery from Practice Plan catches up with Lisa Bainham, Practice Manager and Chair of ADAM (Association of Dental Administrators and Managers), to hear her advice on how to handle difficult conversations in practice.
What you’ll hear:
• The importance of giving staff the confidence to handle difficult conversations through training
• Ways to take the heat out of a challenging situation
• Why emotional intelligence is a superpower.
Find out more at https://practicemanagementmatters.co.uk/
Nigel Jones, Director at Practice Plan, is joined by Dr Lauren Harrhy, Principal Dentist and member for Wales on the BDA’s Principal Executive Committee, to discuss the latest proposals for changes to NHS dentistry in Wales and what it means for practices.
What you’ll hear:
- Overview of current dental landscape in Wales and recent updates
- Centralised patient waiting lists and continuity of care
- Possibility of practices handing contracts back
- Patient charge revenue
- Laurens thoughts on what might happen next
Amy Hansford, Regional Support Manager at Practice Plan catches up with Ulrika Skalberg, Dentist and Practice Owner at Teeth on the Heath, to talk about the growth in plan membership at the practice and the benefits.
What you’ll hear:
- How the plan has benefitted the practice
- How the practice have grown it's plan patients over the years
- How to get all the team involved
- The role each team member has in promoting the plan
- The importance of having the right culture in your practice
- Support from Practice Plan
Hazel Dockery sits down with Gemma Starkey, better known as Miss Social, to dive into the world of TikTok, explore why dental practices should be on the platform, and uncover the most effective ways to create and share content.
What you'll hear:
- Gemmas background in dentistry
- Why practices should use TikTok
- Types of content to post
- Following different accounts and syncing contacts
- Benefits of TikTok vs other social platforms.
Nigel Jones, Director at Practice Plan Group, is joined by Andy Acton, Director at Frank Taylor and Associates to talk about some of the challenges of being an independent practice owner and how to make owning a practice more enjoyable and ultimately successful.
What you’ll hear:
- Current challenges of running a dental practice
- Opportunities for practice owners
- What does an optimised practice look like
- Importance of monitoring KPI’s
Fern Jackson is joined by Nina Farmer, a dental therapist and nutritionist, to explore the transformative power of nutrition and share practical tips for enhancing overall health.
What you’ll hear:
- How does nutrition affect our overall health
- Common nutritional deficiencies
- Preventative measures for maintaining good oral health
- Simple dietary changes to improve overall health.
For more information from Nina visit her instagram @Nina.integratedhealth
Hazel Dockery catches up with Gemma Starkey, otherwise known as Miss Social, to talk about LinkedIn and how to best use the platform.
What you’ll hear:
- Benefits of LinkedIn
- Building a presence on the platform
- Producing newsletters
- Types of content to share and repost
- How regularly to post.
To find out more visit https://www.misssocial.co.uk/
Nigel Jones, Director at Practice Plan Group, is joined by Mike Blenkharn, Partner and Head of Dental at UNW LLP, to discuss the rising costs for dental practices and improving profitability.
What you’ll hear:
- Impact of latest budget on NHS and private dental practices
- Impact on staff and recruitment
- Exit strategies
- Benchmarking and financial performance
- Increasing revenue.
Katrina James, Area Manager at Practice Plan, is joined by Louise Anderson, Regional Support Manager at Practice Plan, to look at the current dental landscape in Wales and common issues practices are facing.
What you’ll hear:
- Overview of the current landscape
- How NHS dentistry operates in Wales
- Knock on effects of trying to reach targets
- Recruitment and retention issues
- Conditions for 6% pay uplift for NHS dentists
- Additional costs to staffing
- Increase in partial conversions to Private dentistry.
Hazel Dockery from Practice Plan is joined by Hannah Burrow and Jay Shah, Founders of Kiroku, to discuss the ethical side of AI and what to consider when implementing it into your business.
What you’ll hear:
- What defines Ai
- Some of the biggest misconceptions
- How Ai has improved efficiency or decision making in practice
- The ethical challenges around Ai
- How can practices ensure their data practices are secure and responsible
- Thoughts on future technologies or advancements.
To find out more visit https://www.trykiroku.com/
Donna Hall, Regional Support Manager at Practice Plan shares her top tips for attracting new and existing patients to your membership plan.
What you’ll hear:
- How to communicate plan benefits to new and existing patients
- Common concerns from patients about joining a plan
- Importance of the patient journey and involving the clinicians.
Wesleyan Financial Services Regional Manager for Dental, Simon Cosgrove, talks to Chris Nicholson, Regional Support Manager for Practice Plan about the impact of the October 2024 budget and how practices can mitigate rising costs by reviewing their plan fees.
This podcast is for information purposes only and does not constitute financial advice.
Please bear in mind that advice in relation to inheritance tax planning is not regulated by the Financial Conduct Authority. Tax treatment depends on individual circumstances and may be subject to change in future. Bear in mind that the value of investments can go down as well as up and you may get back less than you invest.
Practice Plan Limited is an introducer appointed representative of Wesleyan Financial Services Limited. Practice Plan Limited (Registered in England and Wales No. 03089948) is a part of the Wesleyan Group. Registered office: Cambrian Works, Gobowen Road, Oswestry, Shropshire, SY11 1HS Telephone number: 01691 684120. Website: www.practiceplan.co.uk.
Wesleyan Financial Services Ltd (Registered in England and Wales No. 1651212) is authorised and regulated by the Financial Conduct Authority. Registered Office: Colmore Circus, Birmingham B4 6AR. Telephone: 0345 351 2352. Calls may be recorded to help us provide, monitor and improve our services to you.
Charges may apply. Learn more about our charges at Wesleyan.co.uk/charges.
In the second episode of our brand-new series, “In the Loupe”, Nigel Jones, Director at Practice Plan Group sits down with Paul Graham, Managing Director of Medical team at Christie & Co, to discuss the current state of the dental practice sales market.
What you’ll hear:
- Trends over the last few years
- Growth in smaller corporate groups
- Focus on quality of sites rather than quantity
- The impact of the National Insurance hike for employers
- Rising costs and other challenges
- Valuations of practices with NHS contracts.
Hazel Dockery catches up with Gemma Starkey, otherwise known as Miss Social, to talk about Instagram and how to best use the social media platform.
What you’ll hear:
- Introduction to Gemma
- Benefits of Instagram and its demographics
- Follow local accounts and attractions
- Potential pitfalls
- Different types of content
- Benefits of having an annual content calendar.
To find out more visit https://www.misssocial.co.uk/
Hazel Dockery from Practice Plan catches up with Fiona Elwood, Executive Director at the Society of British Dental Nurses, to discuss feeling safe at work and ways to improve psychological safety in practice.
What you’ll hear:
- Overview of Fiona’s career
- Definition of psychological safety and the benefits
- How to implement in practice
- Having a psychological safety champion
- Consequences of low psychological safety
- Impact on the business and the team
- Active listening.
Donna Hall, Regional Support Manager at Practice plan is joined by Jane Mead, Finance Director at Elegant Smiles, to discuss their journey of multiple NHS conversions and the benefits of moving their group of practices to one plan provider.
What you’ll hear:
- Elegant Smiles' conversion journey
- Transitioning four practices from NHS to private
- The benefits for the business, team and patients
- Life in practice now.
Introducing our brand-new series, “In the Loupe.” In this first episode, Nigel Jones, Director at Practice Plan Group sits down with Eddie Crouch, Chair of the BDA, to explore predictions for the future of dentistry in 2025.
What you’ll hear:
- Key milestones for 2025
- Workforce problems
- NHS dentistry tie-in for graduates.
Hazel Dockery from Practice Plan is joined by John Greenshaw, Owner and Director of Merlin Telecommunications Ltd, to discuss the upcoming changes to UK telecoms systems, how it will impact dental practices and action to take.
What you’ll hear:
- What is the big switch off?
- Action to take now
- New opportunities for practices
- The benefits of the new systems.
In this latest Bodcast, Deborah Bell, Regional Support Manager at Practice Plan, shares an effective questioning technique that many of her practices have found beneficial when communicating and building rapport with patients.
What you’ll hear:
- Importance of asking open questions
- Different uses in practice
- Building rapport with patients
- Patient testimonials.
Les Jones, Creative Director at Practice Plan shares his top tips for boosting creativity at home and in the workplace.
What you’ll hear:
- What is creativity?
- Stimulate ideas by challenging and alternatives
- Quantity vs quality
- Setting stretch goals
- Creativity in practice
- Having creative hobbies
- Benefits of journalling.
Wesleyan Financial Services Specialist Financial Adviser Karen Watson-Brown talks to Monica Pacult about retirement planning for dentists, in particular looking at the option of partial retirement versus retiring, then returning to work and how both options will impact pensions.
For more information go to https://www.wesleyan.co.uk.
This podcast is for information purposes only and does not constitute financial advice.
Tax treatment depends on individual circumstances and may be subject to change in the future.
Wesleyan Financial Services Ltd (Registered in England and Wales No. 1651212) is authorised and regulated by the Financial Conduct Authority.
Registered Office: Colmore Circus, Birmingham B4 6AR. Telephone: 0345 351 2352. Calls may be recorded to help us provide, monitor and improve our services to you.
In this latest episode of Bodcast, host Laura Hills from Practice Plan is joined by Hannah Whitworth, Dental Nurse Development Manager, to talk about the diverse career paths available for dental nurses and how to unlock a world of possibilities in the dental industry.
What you’ll hear:
- Hannah’s own journey in dentistry
- The challenges dental nurses face, particularly the lack of progression opportunities
- Stepping out of your comfort zone
- Obtaining qualifications and registering with the General Dental Council
- Networking and building supportive professional relationships.
Katrina James, Area Manager at Practice Plan is joined by Dental consultant Lucie Simic to delve into the significance of culture within a dental practice. They explore how cultivating a positive and defined culture can contribute to the success and sustainability of a dental practice.
What you’ll hear:
- The essential role of leadership in defining and driving the practice's culture
- Engaging with team members to understand their perceptions and involving them in the journey to create a vibrant and inclusive environment
- Aligning the team's values and goals
- Addressing conflicts
- Adapting to changes in the industry.
In this episode of Bodcast, host Fern Jackson from Practice Plan is joined by Dr Leticia Casanova, a periodontist and co-founder of charity Gold for Kids. They talk about the inspiring story behind Gold for Kids and how they transform waste metal from dental practices into significant funds for children's charities.
What you’ll hear:
- How Gold for Kids started
- The process of collecting and melting down precious metals
- The money raised so far and the charities they work with
- How dental practices and individuals can get involved.
To find out more visit: https://www.goldforkids.org/
Suki Singh, Area manager at Practice plan talks through the five stage process that has helped hundreds of dentists successfully move from NHS to private.
What you’ll hear:
- Making an informed decision - Is it the right move?
- Income replacement calculator and financial review
- Choosing how to inform your patients
- Supporting the practice and whole team through the move
- Help to keep moving forward
Practice Plan has been welcoming practices into the family since 1995, helping them to grow profitable businesses through the introduction of practice-branded membership plans.
With over 300 years’ dental experience in our field team, if you’re looking for a provider that has that family feel but knows a thing or two about dentistry… Be Practice Plan and get in touch. Call 01691 684165 or visit www.practiceplan.co.uk/be-practice-plan/
In this latest episode of Bodcast, Natalie Bradley, Chair of the Young Dentist Committee, BDA, and clinical director at Dentaid, amongst many other things, shares her experience and insights as a young dentist.
What you’ll hear:
- Introduction to Natalie
- The importance of having young dentists represented in discussions with key bodies
- The committee's involvement in significant initiatives, such as supporting junior doctors' strikes and advocating for better pay for dental hospital trainees
- Natalies reflections on her journey in dental politics
- How to get involved.
To find out more visit https://www.bda.org/about-us/our-structure/representative-committees/young-dentists-committee/
In this episode, Ian Eslick, Regional Support Manager at Practice Plan sits down with Ross Martin, a strategic consultant at Hive Business Consultancy, to discuss the essential role of dental specialist accountants and the importance of keeping a tight grip on practice finances.
What you’ll hear:
- Current hot topics affecting dental business
- The challenges of maintaining profitability amidst rising costs
- The impact of poor customer service on patient retention
- Practical advice on the importance of prompt inquiry responses and effective management of overhead costs.
To find out more visit https://hivebusiness.co.uk/
In this episode, Hazel Dockery is joined by Fiona Elwood, Chief Executive of the Society of British Dental Nurses. They discuss why it is so important for dental nurses to learn to value themselves and the impact this has on their profession in doing so.
What you’ll hear:
- Why it's important to recognise and celebrate individual achievements
- How to build a personal portfolio to showcase skills and success
- Why professional development and self-recognition go hand in hand
- How to enhance your professional identity and create a more fulfilling career path
To find out more visit https://sbdn.org.uk/
SBDN – Society of British Dental Nurses
Katrina James, Area Manager at Practice Plan discusses what you should expect from a dental plan provider as well as outlining the excellent support offered by Practice Plan.
What you'll hear about:
- Working with industry consultants
- The patient journey
- Diary zoning
- Paying associates
- Working with your team
- Events.
Practice Plan has been welcoming practices into the family since 1995, helping them to grow profitable businesses through the introduction of practice-branded membership plans.
With over 300 years’ dental experience in our field team, if you’re looking for a provider that has that family feel but knows a thing or two about dentistry… Be Practice Plan and get in touch. Call 01691 684165 or visit www.practiceplan.co.uk/be-practice-plan/
If you're looking for a dental plan provider, we're your natural partner! The UK's leading provider of practice-branded dental plans.
Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre catches up with Dr Ritesh Aggarwal, Dentist and CEO at Psynergy Mental health to discuss the shift in focus on mental health in dentistry and ways to improve our wellbeing.
What you’ll hear:
- Why wellbeing is important to practice function and the team
- Company culture
- Perfectionism in clinical roles
- Understanding what’s happening in your practice and then acting on it
- Dealing with change.
Nigel Jones, Sales and Marketing Director at Practice plan, is joined by John Renshaw, Director at Oral Care Consulting and former BDA Chair, to look back at the history of NHS dentistry and discuss what the future might hold.
What you’ll hear:
- John's background in dentistry and experience of moving to private
- Reflections on NHS dentistry over the years
- Thoughts on past and present Labour governments
- Workforce and Integrated care board issues
- Future predictions.
Fern Jackson from Practice Plan is joined by Natalie Bradley, Chair of the BDA Young Dentist Committee, to share her advice for young dentists and steps to take to prepare for the profession.
What you’ll hear:
- Introduction to Natalie
- Be aware of information being shared on social media
- Challenge preconceptions
- Different career paths
- Specific challenges for young dentists
- Work/life balance and having boundaries
- Thoughts for the future.
To find out more about Natalie visit http://www.atoothgerm.co.uk/
Hazel Dockery catches up with Fiona Ellwood BEM, Executive Director at the Society of British Dental Nurses, to discuss recent research on inappropriate and unwanted behaviour in dentistry.
What you’ll hear:
- Summary of the findings from research
- Examples of inappropriate behaviour
- Fiona’s personal experience working in practice
- Standing up and feeling safe to go to work.
To find out more visit: https://sbdn.org.uk/speaking-up-and-listening-up/
Hazel Dockery at Practice Plan catches up with Shaenna Loughnane, Chief Executive of Bridge2aid, to talk about the growth of the charity and their recent projects in Tanzania and Malawi.
What you’ll hear:
- How the charity has evolved and changed over time
- Current projects
- Focusing on localisation and working with the Ministry of Health
- Training dental therapists and promoting oral health messages
- How can people get involved and support.
To find out more visit: https://bridge2aid.org/
Fern Jackson from Practice Plan is joined by Nicky Thackray, Founder at MyZendays to talk about managing stress and different coping mechanisms.
What you’ll hear:
- What is stress and how does it effect us? (mind and body)
- What are some different coping strategies?
- Why is self care important?
- Examples of different ways to practice self care
To find out more visit: https://myzendays.kartra.com/page/homepage
Laura Hills from Practice Plan talks to Hannah Burrow and Jay Shah, Founders of Kiroku, about their AI dental notes system and the benefits of AI in dentistry.
What you’ll hear:
- How Kiroku started
- How the system works and its benefits
- Are people nervous of using AI tools?
- AI and the positive impact on dentistry.
To find out more visit https://www.trykiroku.com/
What are the key things dental practices should consider when looking to introduce private dentistry? Michelle Hardy, Practice Plan Sales Support Manager outlines the essential details needed to be able to make a well-informed decision.
What you’ll hear:
- How many patients will you need?
- Current NHS income
- Communicating with your team
- Considering your local area and NHS availability
- Timelines and three months' notice.
Practice Plan has been welcoming practices into the family since 1995, helping them to grow profitable businesses through the introduction of practice-branded membership plans.
With over 300 years’ dental experience in our field team, if you’re looking for a provider that has that family feel but knows a thing or two about dentistry… Be Practice Plan and get in touch. Call 01691 684165 or visit www.practiceplan.co.uk/be-practice-plan/
In this latest Bodcast episode, Michelle Hardy, Sales Support Manager at Practice Plan catches up with Barry Oulton, Dentist and founder of The Confident Dentist to talk about the perfect patient experience and the importance of communication.
What you’ll hear:
- The key elements of a perfect patient experience
- Tips for ensuring a seamless and comfortable experience for patients
- The importance of effective communication for your patients and team
- Examples of exceptional patient experiences
- How to personalise the patient experience
- Staff training and culture.
Katrina James, Area Manager at Practice Plan and Lucie Simic, Dental Business Consultant, discuss how hormones can affect our performance in the workplace.
What you’ll hear:
- Types of hormonal cycles
- Perimenopause and menopause symptoms
- How they affect us day to day in the workplace
- How a workplace can support individuals.
Hazel Dockery from Practice Plan is joined by Dr Amit Jilka and Dr Kalpesh Prajapat, Practice Owner and Dentists at Abbey House Dental, to talk about navigating the path to success for dentists with their super associate course.
What you’ll hear:
- Overview of the super associate course
- Kalpesh's experience of being a super associate
- Benefits for associates and principals
- What return practices could expect for people doing the training
- Their plans for future courses
To find out more visit https://abbeyhousedental.com/academy/courses/
Hazel Dockery from Practice Plan chats to Business and CSR Coach, Mark Topley, about his new online course, Go Practice Green, aimed at helping your dental practice to become more sustainable.
What you’ll hear:
- The benefits of going green
- Barriers to sustainability in dentistry
- Reducing carbonfootprint
- Starting with small changes
- Details about the course
To find out more visit: https://gopracticegreen.com/
Les Jones, Creative Director at Practice Plan Group catches up with Chris Barrow to look at the current dental landscape and share their thoughts and predictions for the future.
What you’ll hear:
- What does the current landscape look like?
- Thoughts on general election and a potential new government
- The main challenges practices are facing currently
- Opportunities practices should be looking at/implementing
- Ai and how this will this play a part in dentistry
- Thoughts for the future.
In this episode, brought to you by Wesleyan Financial Services, Monica Pacult talks to Wesleyan Financial Services Specialist Financial Adviser Morna Beattie about what life’s like for NHS Dentists and their finances in Scotland.
They cover the various tax bands in Scotland, the importance of financial planning and some of the main topics dentists are contacting us to talk about.
Tax treatment depends on individual circumstances and may be subject to change in future. Bear in mind that the value of investments can go down as well as up and you may get back less than you invest.
Wesleyan Financial Services Ltd (Registered in England and Wales No. 1651212) is authorised and regulated by the Financial Conduct Authority. Registered Office: Colmore Circus, Birmingham B4 6AR. Telephone: 0345 351 2352. Calls may be recorded to help us provide, monitor and improve our services to you. Calls may be recorded to help us provide, monitor and improve our services to you.
In this latest episode of Bodcast we are joined by Richard Jones, Clinical Lead and National Coordinator at the Dentists Health Support Trust to talk about the organisation and the support they can offer to dental professionals.
What you’ll hear:
- How the trust was founded and what the service provides
- Different factors that could contribute to a mental health crisis in dentistry
- How many calls they receive in an average month
- What happens once someone gets in touch and the support they can expect
- Tips dental professionals can implement to look after their own mental health
- Advice for anyone struggling with their mental health and apprehensive about using this helpline
For more information and to get in touch with the trust visit
https://www.dentistshealthsupporttrust.org/
Nigel Jones, Sales and Marketing Director at Practice Plan Group discusses the Government's Dental Recovery Plan with Lauren Harrhy, Principal Dentist and BDA Principal executive committee member.
What you'll hear:
- What does the plan really mean?
- Changes in minimum UDA value
- Rising costs for practices
- Recruiting overseas dentists
- Patients' perceptions of NHS and private dentistry
- Hopes for the future
About Lauren:
Lauren Harrhy is Principal Dentist and owner of Sparkle Dental Centre. Her focus for the past few years has been on helping to maintain the mental health of dental professionals. She is a founding member and current trustee of Confidental, a helpline providing emotional first aid and signposting to dentists in crisis. In addition to Co- chairing its Equality, Diversity and Inclusion Committee, she is also on various other BDA committees as a representative.
Lucie Simic, Dental business consultant, shares her tips for attracting top talent to your dental practice team.
What you'll hear:
- The importance of having the right team members
- Recruitment issues and the current dental landscape
- Setting the culture and vision for your practice
- Optimising your staff environment and facilities
- Social media and your website
- Understanding your practice personality.
Who should listen:
- Practice Managers
- Practice Owners.
Joanne Phillpott, Regional Support Manager at Practice Plan is joined by Dr. Vivak Shah, Dentist and Practice Owner and his children Arjun, 12, and Aryan, 10 to talk about their recent charity trip to Mozambique where they provided dental care for thousands of patients.
What you’ll hear:
- An overview of the trip and the reasons for going
- An example of what a typical day looked like
- Stand out moments
- How other dentists can get involved.
To find out more information visit https://www.smilestarcharity.com/
Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre is joined by Dr Ritesh Aggarwal, Dentist and CEO at Psynergy Mental health to talk about the wellbeing of your associate dentists and share their advice on keeping them happy and engaged.
What you’ll hear:
- Getting associates more involved with the wider team
- Creating a sense of belonging and open culture
- Utilising skills and strengths
- Dealing with micromanaging
- Clinical autonomy
- Associates investing in themselves.
Who should listen:
- Practice managers
- Practice owners
- Associate dentists.
Hussein graduated from the University of Liverpool in 2009 and completed his PG Dip in Restorative Dentistry in 2020 which granted Fellowship of BAARID. He is an Associate Dentist in York with a special interest in ultrasonic restorative dentistry. He has a broad range of experience, having worked in both NHS and private, and both corporate and independent practices. To date, he has over 20 publications to his name, and continues to support the profession through his regular contributions, as well as being on the BDJ Reader Panel and an Editorial Advisory Board Member of Young Dentist Magazine.
Dr. Ritesh Aggarwal is a practicing Dentist, Practice Principal and the CEO of Psynergy Mental Health. He has been working within the mental health industry since 2017 and has a strong drive and determination to improve mental health for all. Ritesh wants to improve the dental industry by implementing Psynergy programmes via their digital platform to measure the mental health and wellbeing culture of dental practices, creating action plans for improvement and inspiring positive, long term behaviour change for the benefit of all with the practice. Psynergy is currently trying to shift the paradigm of mental health to a more preventative approach, similar to dentistry, and is working closely with NHS research teams to achieve this. To find out more visit https://www.psynergymentalhealth.com/
In this edition, Iain Stevenson, Wesleyan Financial Services Head of Dental, talks to Steve O’Connor, Associate Director of Christie & Co, a specialist business property adviser to dental professionals.
They discuss Christie & Co’s recently published Business Outlook and what it means for dentists and their business and personal finances.
This podcast is for information only and doesn’t provide either financial or business advice.
You can find out more about Wesleyan at www.wesleyan.co.uk and listen and subscribe to The Wesleyan Podcast at:
- Apple
- Spotify
- Amazon / Audible
- Podbean
Wesleyan Financial Services Ltd (Registered in England and Wales No. 1651212) is authorised and regulated by the Financial Conduct Authority. Registered Office: Colmore Circus, Birmingham B4 6AR. Telephone: 0345 351 2352. Calls may be recorded to help us provide, monitor and improve our services to you. Calls may be recorded to help us provide, monitor and improve our services to you.
To find out more about the Business Outlook visit: https://www.christie.com/business-outlook-2024/
Les Jones, Creative Director at Practice Plan is joined by Kevin Rose, Dental business coach at Rose & Co. Kevin shares his philosophy of developing dental practices by emphasising both human touch and digital results.
What you'll hear:
- How Rose & Co was established
- Building trust with patients, encouraging self-thinking teams, and prioritising patient care over purely clinical outcomes.
- The difference their approach has made to the practices they've worked with.
To learn more about Kevin and his work at Rose & Co., visit www.roseand.co/
Hazel Dockery from Practice Plan is joined by Dr Amit Jilka, Practice Owner at Abbey House Dental to talk about his experience running both an NHS and private practice.
What you'll hear:
- Amit's journey towards private dentistry
- The benefits to patients, team and practice from offering both services
- Advice for those contemplating introducing private dentistry into their practice.
Zoe Close, Head of Sales at Practice Plan Group catches up once again with Mike Hesketh, Founder and CEO at Hesketh Healthcare. This time they talk about his dental consultancy work and delve deeper into the system of success that has proven results for the practices he works with.
What you'll hear:
- How Mike started his dental consultancy
- The systems for success
- What sort of practice would benefit from the consultancy
- Stand out examples of the difference its made to practices.
To find out more visit https://www.heskethhealthcare.co.uk/dental-consultancy
Hazel Dockery catches up with Gemma Starkey, Social media consultant also known as 'Miss Social'. Gemma shares her hints on how to get started with social media and discusses its impact and relevance for dental practices.
What you'll hear:
- Gemmas journey from dental nurse to social media guru
- The importance of social media in the current digital age
- Having a mix of educational, personal, and relatable content
- Using algorithms and different social media platforms to achieve better reach and engagement
- The benefits of having a social media content calendar.
To find out more visit https://www.misssocial.co.uk/
In this latest episode of Bodcast, Fern from Practice Plan catches up with Neil Stephen, CEO of Dengro, to delve deeper into the company's CRM software and how best to utilise reports and data captured.
What you'll hear:
- What do the reports on the CRM system tell us?
- Where do the best leads come from?
- The benefits of having the data for a dental practice
- Examples of how practices utilise the data.
Who should listen:
Practice Managers
Practice Owners.
For more details, visit dengro.com and book your live demo today.
In this episode, Monica Pacult talks to Rebecca Johnson, a Specialist Financial Planner at Wesleyan Financial Services.
They cover the importance of business agreements for dentists and how they improve business continuity, resolving disputes and overall planning for the future, as well as touching upon legacy planning and how it impacts the individuals personally.
This podcast is for information only and doesn’t provide either financial or business advice. You can find out more about Wesleyan at www.wesleyan.co.uk.
Zoe Close, Head of Sales at Practice Plan Group is joined by Mike Hesketh, Founder and CEO at Hesketh Healthcare, to talk about the rapid growth and sale of his first dental practice and purchase of his second, as well as the four pillars that helped him achieve it.
What you'll hear:
- Introduction to Mike
- The decision to purchase Exeter dental practice
- The four business pillars that helped Mike grow the practice
- Stepping away from clinical work
- Lessons learnt along the way
- Advice to anyone thinking of buying a practice at the moment.
To find out more visit https://www.heskethhealthcare.co.uk/
Hazel Dockery is joined by Emilia Forrester, Multi-Award winning dental nurse, who shares her top tips for creating and maintaining a happy and motivated team.
What you'll hear:
- How Emilia got into dental nursing and consultancy
- Qualities and attributes that make a good dental nurse
- How to keep teams happy and motivated
- The importance of communication.
About Emilia
Emilia Forrester, a distinguished dental nurse, is fuelled by an unwavering passion for her profession, which has propelled her to remarkable heights in her career. Her exceptional dedication and commitment to dental nursing culminated in her receiving prestigious accolades, including the titles of Best Dental Nurse for both 2021 and 2022, and Best Team Member in 2021.
Zoe Close, Head of Sales at Practice Plan catches up with Lisa Bainham, Practice Manager at The Old Surgery dental practice to talk about menopause, how it affects them and how to support women going through it.
What you'll hear:
- Why don't we talk more about the menopause?
- Is there a need for both men and women to become more educated about the emotional and physical aspects of the menopause?
- What role should work play in supporting women going through the menopause?
- How is the menopause perceived in today’s society? What can we do to encourage more of an open conversation at work around the topic?
- Any advice for anyone struggling with the menopause?
In this episode, Laura Whyte is joined by Neil Richardson, Regional Manager for Dentists at Wesleyan Financial Services, and Olivia Miller, one of its Specialist Financial Advisers.
They talk about financial planning for young dentists and cover the important topics like income protection, mortgages, savings and retirement planning.
This podcast is for information only and isn’t financial advice. Please note: Specialist Financial Advisers referred to throughout the podcast are part of Wesleyan Financial Services.
You can find out more about Wesleyan at www.wesleyan.co.uk and listen and subscribe to The Wesleyan Podcast at:
- Apple
- Spotify
- Amazon / Audible
- Podbean
Katrina James, Area Manager at Practice Plan, shares her top tips for your business and things to think about for 2024.
What you’ll hear:
- Reflect on the past year
- Evaluate what’s gone well/what’s been a challenge
- What are your business goals?
- Prioritise your team.
Who should listen:
- Practice Owners
- Practice Managers.
Hazel Dockery at Practice Plan catches up with Mark Topley, CSR and Business coach, to talk about vulnerability in the workplace and the benefits of creating an open culture.
What you’ll hear:
- What is vulnerability?
- The importance of creating a safe space and an open culture
- Communication
- Not being afraid to make mistakes or ask for help.
To find out more visit https://marktopley.co.uk/
Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined by Steve O’Connor, Associate Director at Christie & Co, to discuss the key findings from their dental market report 2023.
What you’ll hear:
- General overview of 2023
- Interest rates and cost of living crisis effects
- Groups and corporates
- Rising costs for NHS practices vs private
- Workforce issues and growth in private practice.
Who should listen:
- Practice Owners
- Dentists
- Practice Managers.
Listen in to our latest podcast with Simon Cosgrove, Dental Specialist Financial Adviser at Wesleyan Financial Services, where we talk about the pros and cons of pension switching and consolidation for dentists.
Bear in mind that the value of investments can go down as well as up and you may get back less than you invest. This podcast is for information only and isn’t financial or legal advice.
Please note: Specialist Financial Advisers referred to throughout the podcast are part of Wesleyan Financial Services
You can find out more about Wesleyan at www.wesleyan.co.uk
Practice Plan Limited is an introducer appointed representative of Wesleyan Financial Services Limited. Practice Plan Limited (Registered in England and Wales No. 03089948). Registered office: Cambrian Works, Gobowen Road, Oswestry, Shropshire, SY11 1HS Telephone number: 01691 684120. Website: www.practiceplan.co.uk.
‘WESLEYAN’ is a trading name of the Wesleyan Group of companies. Wesleyan Financial Services Ltd (Registered in England and Wales No. 1651212) is authorised and regulated by the Financial Conduct Authority. Registered Office: Colmore Circus, Birmingham, B4 6AR. Telephone: 0345 351 2352. Calls may be recorded to help us provide, monitor and improve our services to you.
Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre is joined by Jo Clarke, Founder and Director of Petros to talk about resilience, being less stressed and getting in the zone for dentistry.
What you’ll hear:
- What cortisol is and how it can affect people
- What resilience is and how naturally it comes to some of us
- How to be more resilient
- What rumination is
- Benefits of running commentary with patients
- Importance of detachment and letting go
- Not taking things personally.
For more information on Petros resilience training visit https://petros.org.uk/
Michelle Hardy, Sales Support Manager at Practice Plan answers some of the common questions and barriers to converting from NHS to private practice.
What you’ll hear:
Barriers including
- Losing patients
- Reaction from local press
- Will team resist change?
- What will happen to NHS pension?
- Local health board response
- Feeling guilty about leaving NHS
- "Am I good enough to be a private dentist?"
Who should listen:
- Practice owners
- Practice managers
- Dentists
Next up in our ask the experts series we catch up with Sarah Barnard, Regional Support Manager at Practice Plan, who shares different ways for paying your associate dentists with plan membership income.
What you'll hear:
- Importance of finding the right method for your business
- Different calculation methods
- Pros and cons of each one
- Calculator and guides available
Who should listen:
- Practice principals
Neil Stephen, CEO of DenGro joins us in this latest podcast to talk about the CRM system specifically designed for dental practices, some of the benefits of using it and how good conversations can lead to conversions.
What you'll hear:
- When and why was DenGro started?
- How does the system work?
- How does this process lead to a good conversation?
- What are some of the benefits for a practice?
Who should listen:
- Practice Managers
- Practice Owners
To find our more visit https://dengro.com/
Michelle Hardy, Sales Support Manager at Practice Plan catches up with Fiona Ellwood BEM, Founder of Dental Mentoring Network to discuss the benefits of mentoring and how to get started.
What you'll hear:
- How Fiona first discovered mentoring
- What does mentoring mean?
- Where's the best place to start
- Stand out stories
Who should listen:
- All dental professionals
Les Jones, Creative Director at Practice Plan catches up with Hayley Irons, Director at HI Marketing Ltd to discuss the differences and benefits of utilising your dental team to manage your marketing or wether its more efficient to outsource to a marketing agency.
What you'll hear:
- How do you decide whether to use a team member or outsource
- If you use a team member, is it realistic for them to do it as part of their role, along with other duties, or should it be a standalone role?
- If you decide to outsource, how do you go about choosing the right agency/company
- What sort of return should you expect from your investment
Who should listen:
- Practice owners
- Practice managers
Zoe Close, Head of Sales at Practice Plan, is joined with Andy Acton, Director at Frank Taylor and Associates to talk about the benefits of setting up a squat practice and other things to consider when doing so.
What you'll hear:
- The differences of setting up a squat vs buying an existing practice
- The benefits
- Success rates are we seeing and interest post covid
- How to agree finance for a squat practice
- How to develop a squat practice
- Advice for dentists looking to do so
Who should listen:
- Practice Owners
- Dentists
Joanne Phoenix, Regional Support Manager at Practice Plan shares her experience of dealing with change and some tips on how to move through it.
What you'll hear:
- Joanne's experience of dealing with change
- Why are people scared of change
- The importance of being present and grounding yourself
- Getting support and the benefits of mentoring
As dentists continue to explore their options outside of the NHS, one of the biggest considerations is what is needed to replace their NHS income.
In this podcast, Laura Whyte catches up with Katrina Rees, Area Manager at Practice Plan on what the process is and how practices should approach it.
This podcast is for information purposes and should not be taken as financial advice.
Please note that the Specialist Financial Advisers referred to throughout the podcast are part of Wesleyan Financial Services.
Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Professor John Gibson, Founder of The Canmore trust to talk about suicide, the importance of recognising the signs and having open conversations about it.
What you'll here:
- Johns personal experience of suicide
- The effects of suicide on family and friends
- Having open conversations about suicide and asking difficult questions
- Signs to look out for if someone is struggling
- Healthcare workers facing microagression
To get in touch or for any support or resources visit https://thecanmoretrust.co.uk/
Les Jones, Creative Director at Practice Plan is joined with Hayley Irons, Director at HI Marketing Ltd to discuss all things marketing related, from where to start and what the average returns are.
What you'll hear:
- What is marketing and what are the benefits?
- Should you have a strategy or long term goal in place?
- How much budget should you allocate?
- Should marketing be done internally or outsourced?
Who should listen:
- Practice Managers
- Practice Owners
- Dental Nurses
- Receptionists
For more information from Hayley visit https://hayleyironsmarketing.co.uk/
Nigel Jones, Sales and Marketing Director at Practice Plan group is joined by Lis Hughes, Managing Director at Frank Taylors and Associates to discuss the current dental sales market and the effect on practice ownership.
What you'll hear:
- An update on the current dental landscape and sales market
- What are people looking to buy?
- Recruitment effects on NHS practice valuations
- Practice ownership and corporate group ownership
- Benefits of having a mixed practice
Who should listen:
- Practice Owners
- Dentists
Donna Hall, Regional Support Manager at Practice Plan shares her top tips on how to handle calls enquiring about NHS dental treatment and convert more patients on a private basis.
What you'll hear:
- Asking patients the right questions
- Take the time to find out their needs
- Build value - the benefits of private appointments and what’s included
- Leave the call on a good note
Who should listen:
- Receptionists
- Dental Nurses
- Practice Managers
Michelle Hardy, Sales Support Manager at Practice Plan catches up with Fiona Ellwood BEM, Executive Director at the Society of British Dental Nurses, to discuss the role of a dental nurse, the importance of them in your dental practice and different ways to support and up-skill. What you'll hear: * Fiona's journey as a dental nurse * Importance of the dental nurse role * Tips to support your dental nurses * Opportunities for dental nurses to up-skill
Who should listen:
- Dental Nurses
- Practice Managers
- Practice Owners
In this weeks podcast, we are joined by Jo Clarke, Founder and Director at Petros - Resilience for life, who shares some top tips for dentists and practice teams to improve your resilience and wellbeing.
What you'll hear:
- Some of the challenges that dentists face and how these may affect their wellbeing
- Practical hints and tips to improve wellbeing
- The importance of optimism
Who should listen:
- All dental professionals
Nigel Suggett, Dentist and Practice Owner at Seaham Smiles Dental Surgery, shares his journey on moving away from NHS dentistry and converting to private practice.
What you'll hear:
- Nigels reasons for wanting to move away from working under an NHS contract
- The difference its made in practice and to the team
- Why Nigel chose Practice Plan over other providers
- Life in practice now
Who should listen:
All dental professionals
Our latest podcast series "Ask the experts" introduces you to all of our Regional Support Managers who are highly experienced and hugely knowledgable about dentistry.
To kick the series off we are joined with Amy Hansford, Regional Support Manager at Practice Plan for over 11 years and has 6 years experience working in a dental practice. She shares her top tips for increasing your word of mouth referrals from utilising your social channels to creating referral incentives.
What you'll hear:
- Importance of providing a remarkable patient journey
- Actually asking your patients for referrals
- Create a spread word the cards
- Have a referral incentive
- Utilise social channels
- Build relationships with influencers
- and more...
Who should listen:
All dental professionals
Laura Whyte talks to Wesleyan Financial Services Specialist Financial Adviser for Dentists, Nick Wilton, about changes to the self-employed status of Associate Dentists.
They discuss the financial risks being missed by practice owners, particularly the question of whether associates are employed or self-employed, and the importance of contracts and practice agreements.
This podcast is for information purposes and should not be taken as financial advice.
Jenny Page, Dentist and accredited member of the British Society of Clinical and academic hypnosis shares the benefits of using clinical hypnosis in dentistry and the difference it can make to the patient journey.
What you'll hear:
- What is clinical hypnosis
- How it works
- Some of the benefits
- More info about BSCAH and the courses they offer
Who should listen:
- Dentists
For more information visit https://bscah.co.uk/
Les Jones, Creative Director at Practice Plan catches up with Chris Barrow, Dental Business Coach to discuss the current recruitment and retention problems in dentistry, how to recruit the best talent for your practice and what you should look for in a team member.
What you'll hear:
- How brexit, covid and cost of living crisis has effected dentistry
- What can practices do to retain their staff and attract new talent
- Where to look for in new recruits
- The ideal team player
- Thoughts for the future
Who should listen:
- All dental professionals
In this episode, Laura Whyte talks to Wesleyan Financial Services Specialist Financial Adviser Paul Barnfather about the 2023 Spring Budget and how the changes to Annual and Lifetime Allowances will impact those planning for retirement.
This podcast is for information purposes and should not be taken as financial advice.
Tax treatment depends on the individual circumstances of each client and may be subject to change in the future.
The Financial Conduct Authority does not regulate Inheritance Tax Planning and Trusts.
You can find out more about Wesleyan at www.wesleyan.co.uk
Emma Anastasi, Founding Director of Diamond Dental Staff talks through the importance of having a marketing and social media strategy in place at your dental practice and shares ideas for the type of content you could be posting.
What you'll hear:
- Why you should have a strategy in place
- Content ideas
- How to get started
Who should listen:
All dental professionals
To find out more visit www.diamonddentalstaff.co.uk
Hazel Dockery at Practice Plan is joined with Dave Smithson, Operations Director at Anxiety UK, a national charity to help those suffering with anxiety to shed more light on the disorder and ways to manage it.
What you'll hear:
- What is anxiety?
- Are certain people more vulnerable to suffering from anxiety or can it affect anyone?
- Best ways to help someone who suffers with anxiety
- The Anxiety UK charity and how people can get in touch
Suitable for all listeners
To find out more about the charity visit https://www.anxietyuk.org.uk/
In this latest episode of Bodcast, we catch up with Dr Niall Neeson also known as The Calming Dentist to talk about dental anxiety, the link between mental health and going to the dentist and top tips to help patients who may be struggling.
What you'll hear:
- What is dental anxiety and the different reasons people fear going to the dentist
- How to reassure family and friends
- Tips to implement in practice to ensure a positive patient journey
Who should listen:
- All dental professionals
Sarah Buxton, Director and HR and employment solicitor at FTA Law discusses considering career breaks for your employees in practice and the policies to put in place.
What you'll hear:
- What is a career break
- Benefits of offering employees career breaks
- Having a written policy in place and what to include
Who should listen:
- Practice managers
- Practice owners
Lucy Simic, Dental business coach, shares her top tips for keeping your dental practice team happy.
What you'll hear:
- Are your team engaged and focused?
- Team development - Know your teams skills and how they can progress
- Improving staff facilities
- Importance of communication
Who should listen:
- Practice owners
- Practice managers
Amy Hansford, Regional Support Manager at Practice Plan, shares her top tips for utilising your patient journey and managing your membership plan in practice.
What you'll hear:
- Importance of the patient journey
- Finding the right journey for your practice
- Sending information to patients before they’ve come into the practice
- Get the whole team onboard with process
- Setting goals for the year
- Utilising membership plan measuring chart
Who should listen:
- All dental professionals
In this episode of Bodcast, Laura Whyte is joined by Wesleyan Financial Services Specialist Financial Adviser Magdelena Harding to discuss allowances that are available for tax-efficient savings and how the autumn statement delivered by Jeremy Hunt in 2022 will impact those in future.
This podcast is for information purposes and should not be taken as financial advice.
Tax treatment depends on the individual circumstances of each client and may be subject to change in the future.
The Financial Conduct Authority does not regulate Inheritance Tax Planning and Trusts.
You can find out more about Wesleyan at www.wesleyan.co.uk
Nigel Jones, Sales and Marketing Director at Practice Plan Group joins us in this latest bodcast to share his thoughts on the current dental landscape, the issues dentists are facing and the opportunities.
What you'll hear:
- Supply and demand challenges
- Cost of living crisis impact
- Recruitment and retention issues
- NHS dentistry
Who should listen:
- All dental professionals
Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre catches up with Dr Mahrukh Khwaja, CEO of Mind Ninja, to discuss burnout, how it effects us and what you can do to prevent it.
What you'll hear:
- What does Burnout actually mean?
- Signs and symptoms
- Different types of burnout
- Setting boundaries
- Mindfulness and meditation
- Apps recommendations
- Crisis point services in dentistry
- Things to do as a practice team
Who should listen:
- All dental professionals
Crisis point services:
https://www.confidental-helpline.org/
https://www.practitionerhealth.nhs.uk/
https://bda.org/advice/Pages/Health-Assured.aspx
https://www.dentistshealthsupporttrust.org/
About:
Hussein graduated from the University of Liverpool in 2009 and completed his PG Dip in Restorative Dentistry in 2020 which granted Fellowship of BAARID. He is an Associate Dentist in York with a special interest in ultrasonic restorative dentistry. He has a broad range of experience, having worked in both NHS and private, and both corporate and independent practices. To date, he has over 20 publications to his name, and continues to support the profession through his regular contributions, as well as being on the BDJ Reader Panel and an Editorial Advisory Board Member of Young Dentist Magazine.
Mahrukh Khwaja is a dentist, qualified Positive Psychologist and founder of Mind Ninja: a well-being start-up providing resilience and mental health training to dental professionals so they can thrive in any environment. Mahrukh specialises in applying positive psychology through training, coaching and well-being products for the profession, such as the ‘Mind Flossing’ toolkit: a deck of well-well-being cards to help dental professionals practise mindfulness, self-compassion, gratitude, growth mindset and use their strengths, with patients and at home. Mahrukh has worked with a diverse range of organisations, in both public and private sectors, such as NHS Oxford Health, King’s College London, Acteon, BDA, Tipton Training, Dentinal Tubules and the Royal College of Physicians and Surgeons of Glasgow, delivering positive psychology workshops and well-being programmes. She wrote the Level 7 well-being online programme for Acteon in 2020 and in 2021, led 2 cohorts of a 4 week positive psychology programme, providing a balance of empirical research and practical tools for personal and professional development. Mind Ninja was a shortlisted finalist at the Private Dentistry Awards 2020 and 2021. Mahrukh was named Top 50 in Dentistry 2021 by FMC for her work on mental health in Dentistry. She is the author of ‘Resilience And Well-being For Dental Professionals’ due to be published by Wiley-Blackwell in Summer 2022. Mahrukh is a dentist with over 12 years of clinical experience, an accredited mindfulness teacher, and holds a Master’s in Applied Positive Psychology. To find out more info visit https://www.mind-ninja.co.uk/
Katrina Rees, Area Manager at Practice Plan shares her top tips for maximising potential in your dental practice and identifying new opportunities in your business.
What you'll hear:
- How the current landscape is affecting costs in practice
- Up-skilling your team
- Supporting your front desk/reception team with communication and processes
- Having a treatment coordinator
- Utilising empty surgery’s
Who should listen:
- Practice owners
- Practice managers
In this latest episode of Bodcast, Fern Lloyd is joined with Deborah Bell, Regional Support Manager at Practice Plan Group to talk about diary zoning, how it can help with time management in practice and how to get started with it.
What you'll hear:
- Deborahs 30 year career path in dentistry
- Common issues Deborahs dental practices are facing
- How diary zoning can help with time management
- Different ways of diary zoning and how to get started
Who should listen:
- Practice managers
- Practice owners
Michelle Hardy, Sales Support Manager at Practice Plan shares her top tips for retaining your patients on membership plans.
What you'll hear:
- Benefits of having plan membership for the practice
- Ensure front desk team are prepared
- Benefits of membership for the patients
- Alternative plan memberships
Who should listen:
- Practice Managers
- Front desk team
Employment and HR specialist, Sarah Buxton, shares expert advice for dealing with stress in the workplace and ensuring you have the right protocols in place.
What you'll hear:
- Definition of stress
- Signs and symptoms to look out for
- Risk assessments
- Creating an open culture
- Mental health first aid training
Who should listen:
- Practice Managers
- Practice Owners
Employment and HR specialist, Sarah Buxton, shares her top tips to deal with stress in the workplace and ensure you have the right protocols in place.
What you'll hear:
- Definition of stress
- Signs and symptoms to look out for
- Risk assessments
- Creating an open culture
- Mental health first aid training
Who should listen:
- Practice Managers
- Practice Owners
Chris Barrow, Dental business coach, shares his thoughts on recruitment in dentistry and his top tips on what to include in job adverts.
What you'll hear:
- Changing the narrative on recruitment
- Utilising your social/digital platforms
- What you should include in your job adverts
- Where you should post them
Who should listen:
- Practice Managers
Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre catches up with Dr Mahrukh Khwaja, CEO of Mind Ninja, to talk about Seasonal Affective Disorder, how it effects us and tips to overcome it.
What you'll hear:
- What is SAD?
- What are the signs and symptoms?
- How light effects us and Vitamin D
- Fundamentals of positive health and top tips
About:
Hussein graduated from the University of Liverpool in 2009 and completed his PG Dip in Restorative Dentistry in 2020 which granted Fellowship of BAARID. He is an Associate Dentist in York with a special interest in ultrasonic restorative dentistry. He has a broad range of experience, having worked in both NHS and private, and both corporate and independent practices. To date, he has over 20 publications to his name, and continues to support the profession through his regular contributions, as well as being on the BDJ Reader Panel and an Editorial Advisory Board Member of Young Dentist Magazine.
Mahrukh Khwaja is a dentist, qualified Positive Psychologist and founder of Mind Ninja: a well-being start-up providing resilience and mental health training to dental professionals so they can thrive in any environment. Mahrukh specialises in applying positive psychology through training, coaching and well-being products for the profession, such as the ‘Mind Flossing’ toolkit: a deck of well-well-being cards to help dental professionals practise mindfulness, self-compassion, gratitude, growth mindset and use their strengths, with patients and at home. Mahrukh has worked with a diverse range of organisations, in both public and private sectors, such as NHS Oxford Health, King’s College London, Acteon, BDA, Tipton Training, Dentinal Tubules and the Royal College of Physicians and Surgeons of Glasgow, delivering positive psychology workshops and well-being programmes. She wrote the Level 7 well-being online programme for Acteon in 2020 and in 2021, led 2 cohorts of a 4 week positive psychology programme, providing a balance of empirical research and practical tools for personal and professional development. Mind Ninja was a shortlisted finalist at the Private Dentistry Awards 2020 and 2021. Mahrukh was named Top 50 in Dentistry 2021 by FMC for her work on mental health in Dentistry. She is the author of ‘Resilience And Well-being For Dental Professionals’ due to be published by Wiley-Blackwell in Summer 2022. Mahrukh is a dentist with over 12 years of clinical experience, an accredited mindfulness teacher, and holds a Master’s in Applied Positive Psychology. To find out more info visit https://www.mind-ninja.co.uk/
In the second part of this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of having the right telephone systems in place.
What you’ll hear:
- Importance of having the right telephone systems in practice and what you can do with the data
- Top tips to implement in practice and have the right conversations with patients
Who should listen:
- Practice Owners
- Practice Managers
- Front desk team
In this two part podcast, Les Jones is joined with Richard Collard, Consultant at Practice Plan Group to discuss making a great first impression when a patient calls your dental practice and the importance of having the right telephone systems in place.
What you'll hear:
- How the current dental landscape is affecting dental practices and the front desk team
- The main issues the front desk team face
- How to make a great first impression on a prospective new patient
- Converting an NHS enquirer to a private plan patient
Who should listen:
- Practice Owners
- Practice Managers
- Front desk team
Find out more in part two next week...
Suki Singh, Area Manager at Practice Plan catches up with Andy Elwood, Mental health first aider and paramedic to talk about Movember, what it's all about and how people can get involved.
What you'll hear:
- What is Movember and how did it all start
- Is it more than just growing a moustache?
- The importance of Movember
- How people can support and get involved
Who should listen:
- All dental professionals
For more information on Movember visit https://uk.movember.com/
https://conversations.movember.com/en-gb/ALEC
Chris Barrow, Dental business coach, shares his top tips for dental practices to weather the storm, make it through the winter months and into the new year.
What you'll hear:
- Overview of the current dental landscape
- Opportunities that exist in the marketplace currently
- 12 top business tips that you can implement in practice
Who should listen:
- All dental professionals
"Mental health in dentistry is heading into a crisis" Dr Ritesh Aggarwal, Managing Director at Psynergy Mental health shares his top tips for looking after the wellbeing of your team members in practice.
What you'll hear:
- The importance of being open and transparent
- Good communication
- Being connected with your team and getting to know each other
- Getting outside at lunchtime
Who should listen:
- All dental professionals
https://www.psynergymentalhealth.com/
Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Sarah Buxton, Director and HR and employment solicitor at FTA Law to discuss the recent Sejpal v Rodericks case and how it might effect different employment status.
What you'll hear:
- Summary of Sejpal v Rodericks case
- The changes for associate workers
- The impact on employment status
Who should listen:
- Associate dentists
- Practice managers
Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Sarah Buxton, Director and HR and employment solicitor at FTA Law to discuss the recent Sejpal v Rodericks case and how it might effect different employment status.
What you'll hear:
- Summary of Sejpal v Rodericks case
- The changes for associate workers
- The impact on employment status
Who should listen:
- Associate dentists
- Practice managers
Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Paul Graham, Head of Dental at Christie & Co to discuss the key findings from their dental market report 2022.
What you'll hear:
- About Christie & Co
- General overview of last year
- Key changes in the market
- Buyer composition
- NHS slowdown
- Situation of current valuations/prices
- Thoughts on the future
Who should listen:
- Dentists
- Practice Owners
To download the full report visit https://www.christie.com/news-resources/publications/dental-market-review/
Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Paul Graham, Head of Dental at Christie & Co to discuss the key findings from their dental market report 2022.
What you'll hear:
- About Christie & Co
- General overview of last year
- Key changes in the market
- Buyer composition
- NHS slowdown
- Situation of current valuations/prices
- Thoughts on the future
Who should listen:
- Dentists
- Practice Owners
To download the full report visit https://www.christie.com/news-resources/publications/dental-market-review/
Dr Bethany Rushworth, Facial aesthetics dental surgeon, shares how she started her own facial aesthetics business and advice to other young dentists who may be considering different career paths.
What you'll hear:
- Bethanys career path to her current role in facial aesthetics
- Working in NHS dentistry vs private practice
- Different career options available to young dentists
Who should listen:
- Dentists
Michelle Hardy, Sales Support Manager at Practice Plan shares the different options available when it comes to children's dental treatment and pricing.
What you'll hear:
- Option 1 - Age banded system
- Option 2 - Clinical needs
Who should listen:
- Practice Owners
- Practice Managers
In this weeks episode, Siobhan Kelleher, qualified coach and dental hygienist shares her top tips for prioritising your health and well-being and living your best life.
What you'll hear:
- The 6 Pillars of positive health
- Nutrition
- Physical Activity
- Sleep
- Managing stress
- Avoiding risky substances
- Building and maintaining positive relationships
Who should listen:
- All dental professionals
Sarah Buxton, Director and HR and employment solicitor at FTA Law shares her expert advice on how to support your team members with the menopause and the importance of having an open positive culture.
What you'll hear:
- Understanding the menopause
- Developing a work place policy
- Encouraging conversations
- Regular health and safety risk assessments
- Having a menopause and wellbeing champion
Who should listen:
- Practice Managers
- Practice Owners
Les Jones, Creative Director at Practice Plan is joined with Dhru Shah, Founder and CEO at DetinalTubules to talk about his own career path into dentistry and the importance of thinking outside the box for young associate dentists.
What you'll hear:
- Druhs career path into dentistry
- Different examples of associate career paths
- Thinking outside the box
- Considering practice ownership
- Dentistry as a career choice
Who should listen:
- Young dentists
- Associate dentists
Nigel Jones, Sales and Marketing Director at Practice Plan Group, shares his thoughts on the latest update to activity targets for NHS dental practices.
What you’ll hear:
- The latest update to the activity targets
- How it will effect NHS dental practices
Who should listen:
- Practice Owners
- Principal Dentists
- Associate Dentists
- Practice Managers
Nigel Jones, Sales and Marketing Director at Practice Plan Group, catches up with Shaenna Loughnane, Chief Executive at Bridge2aid, to talk about some of the latest projects the charity is working on, how they're making a difference and how you can get involved.
What you'll hear:
- What is Bridge2Aid and how it started
- Some examples of current projects
- How the charity has evolved and changed over time
- How can people get involved and support
Who should listen:
- All dental professionals
In this weeks episode of Bodcast we are joined with John Gibson, who is about to embark on a mammoth journey across the UK to raise awareness around suicide prevention and encourage everyone to have a conversation.
What you'll hear:
- Introduction to John
- Founding The Canmore Trust
- The planned route from Lands End to John O’Groats
- Having conversations about suicide
To find out more #onemanwalkingamilliontalking
In this weeks episode of bodcast, Michael Bentley, Patient experience manager and dental business consultant talks about looking after the welfare and wellbeing of your team and shares practical ideas you can start implementing in your dental practice.
What you'll hear:
- Why looking after the welfare of your team is so important
- Mental health first aiders course
- Using the right language
- Having welfare meetings regularly
- Spreading positivity and having fun
Who should listen:
- Practice Managers
- Practice Owners
Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Sarah Buxton, Director and HR and employment solicitor at FTA Law to discuss the current public enquiry into the governments handling of covid-19.
What you’ll hear:
- What is the enquiry and what it involves
- What happens during an enquiry
- Who else will be taking part
- Creating the dental alliance and how others can get involved
Who should listen:
- All dental professionals
To find out more information visit https://www.dental-alliance.co.uk/
In this latest episode of Bodcast, Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre catches up with Dr Mahrukh Khwaja, CEO of Mind Ninja, to share their thoughts and personal experiences of loneliness in dentistry and practical tips to overcome it.
What you'll hear:
- What is loneliness
- What brings happiness
- Personal experiences of loneliness
- Importance of making high quality connections
- Getting involved with local communities
- Benefits of mentoring
- Team building exercises
- Dealing with complaints/rejection
Who should listen:
- All dental professionals
About:
Hussein graduated from the University of Liverpool in 2009 and completed his PG Dip in Restorative Dentistry in 2020 which granted Fellowship of BAARID. He is an Associate Dentist in York with a special interest in ultrasonic restorative dentistry. He has a broad range of experience, having worked in both NHS and private, and both corporate and independent practices. To date, he has over 20 publications to his name, and continues to support the profession through his regular contributions, as well as being on the BDJ Reader Panel and an Editorial Advisory Board Member of Young Dentist Magazine.
Mahrukh Khwaja is a dentist, qualified Positive Psychologist and founder of Mind Ninja: a well-being start-up providing resilience and mental health training to dental professionals so they can thrive in any environment. Mahrukh specialises in applying positive psychology through training, coaching and well-being products for the profession, such as the ‘Mind Flossing’ toolkit: a deck of well-well-being cards to help dental professionals practise mindfulness, self-compassion, gratitude, growth mindset and use their strengths, with patients and at home. Mahrukh has worked with a diverse range of organisations, in both public and private sectors, such as NHS Oxford Health, King’s College London, Acteon, BDA, Tipton Training, Dentinal Tubules and the Royal College of Physicians and Surgeons of Glasgow, delivering positive psychology workshops and well-being programmes. She wrote the Level 7 well-being online programme for Acteon in 2020 and in 2021, led 2 cohorts of a 4 week positive psychology programme, providing a balance of empirical research and practical tools for personal and professional development. Mind Ninja was a shortlisted finalist at the Private Dentistry Awards 2020 and 2021. Mahrukh was named Top 50 in Dentistry 2021 by FMC for her work on mental health in Dentistry. She is the author of ‘Resilience And Well-being For Dental Professionals’ due to be published by Wiley-Blackwell in Summer 2022. Mahrukh is a dentist with over 12 years of clinical experience, an accredited mindfulness teacher, and holds a Master’s in Applied Positive Psychology. To find out more info visit https://www.mind-ninja.co.uk/
Katrina Rees, Area Manager at Practice Plan, catches up with Niall Neeson also known as The Calming Dentist, to discuss dental anxiety and the importance of the patient journey.
What you'll hear:
- Introduction to Niall
- Why he started The Calming Dentist
- What factors contribute to peoples anxiety about going to the dentist
- The patient journey and top tips to improve the patient experience
Who should listen:
All dental professionals
To find out more about The Calming Dentist visit:
https://boynedental.ie/
https://www.facebook.com/TheCalmingDentist
www.instagram.com/thecalmingdentist
Suki Singh, Area Manager at Practice Plan catches up with Mark Topley, Director of The CSR coach, to discuss responsible business, common issues he finds in dental practices and top tips to improve your business and workplace.
What you'll hear:
- What should a responsible business look like?
- Common issues in dental practices
- What makes a good boss
- Top tips from The CSR coach to start implementing in your practice
Who should listen:
- Practice Managers
- Practice Owners
- Dentists
To find out more about The CSR coach and available courses visit https://great-boss.com/
Nigel Jones, Sales and Marketing Director at Practice Plan Group, shares his thoughts on the latest update to the NHS England dental contract and what it means for NHS dentistry.
What you'll hear:
- An overview of the latest contract changes
- How it will effect NHS dental practices
- Options for those considering a move from NHS dentistry
Who should listen:
- Practice Owners
- Principal Dentists
- Associate Dentists
- Practice Managers
Michelle Hardy, Sales Support Manager at Practice Plan discusses the NHS to Private one-to-one virtual clinics, what they involve and what support and advice she can offer for practices looking to make the move from NHS dentistry.
What you'll hear:
- Introduction to Michelle
- What are the virtual clinics and what they involve
- Frequently asked questions from the clinics
Who should listen:
- Practice owners
- Dentists
- Practice Managers
Click here to sign up to one of our upcoming NHS to private one-to-one clinics.
Louise Bone, Regional Support Manager at Practice Plan Group shares an update on the current dental landscape in Scotland, common issues practices are experiencing and some top tips on boosting team morale.
What you'll hear:
- Current dental landscape in Scotland
- Reasons practices are looking to switch provider
- Recruitment issues and retaining staff
- Boosting team morale
- Thoughts for the future
Who should listen:
- Practice Owners
- Practice Managers
Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre catches up with Dr Mahrukh Khwaja, CEO of Mind Ninja, to discuss the importance of wellbeing for dentists and practical tips to incorporate mindfulness in practice.
What you'll hear:
- Importance of wellbeing for dentists
- How wellbeing impacts your role
- Mindfulness Vs Meditation
- Practicing mindfulness
- Tips for incorporating wellbeing in practice
Who should listen:
- All dental professionals
About:
Hussein graduated from the University of Liverpool in 2009 and completed his PG Dip in Restorative Dentistry in 2020 which granted Fellowship of BAARID. He is an Associate Dentist in York with a special interest in ultrasonic restorative dentistry. He has a broad range of experience, having worked in both NHS and private, and both corporate and independent practices. To date, he has over 20 publications to his name, and continues to support the profession through his regular contributions, as well as being on the BDJ Reader Panel and an Editorial Advisory Board Member of Young Dentist Magazine.
Mahrukh Khwaja is a dentist, qualified Positive Psychologist and founder of Mind Ninja: a well-being start-up providing resilience and mental health training to dental professionals so they can thrive in any environment. Mahrukh specialises in applying positive psychology through training, coaching and well-being products for the profession, such as the ‘Mind Flossing’ toolkit: a deck of well-well-being cards to help dental professionals practise mindfulness, self-compassion, gratitude, growth mindset and use their strengths, with patients and at home. Mahrukh has worked with a diverse range of organisations, in both public and private sectors, such as NHS Oxford Health, King's College London, Acteon, BDA, Tipton Training, Dentinal Tubules and the Royal College of Physicians and Surgeons of Glasgow, delivering positive psychology workshops and well-being programmes. She wrote the Level 7 well-being online programme for Acteon in 2020 and in 2021, led 2 cohorts of a 4 week positive psychology programme, providing a balance of empirical research and practical tools for personal and professional development. Mind Ninja was a shortlisted finalist at the Private Dentistry Awards 2020 and 2021. Mahrukh was named Top 50 in Dentistry 2021 by FMC for her work on mental health in Dentistry. She is the author of ‘Resilience And Well-being For Dental Professionals’ due to be published by Wiley-Blackwell in Summer 2022. Mahrukh is a dentist with over 12 years of clinical experience, an accredited mindfulness teacher, and holds a Master's in Applied Positive Psychology. To find out more info visit https://www.mind-ninja.co.uk/
Les Jones, Creative Director at Practice Plan Group shares his top tips for encouraging and boosting creativity within your team and practice.
What you'll hear:
- What is creativity
- Setting stretch goals in practice
- Asking questions to stimulate ideas in team meetings
Who should listen:
- All dental professionals
In this latest episode of Bodcast, Fern Lloyd catches up with Emma Anastasi, Founding Director of Diamond Dental Staff to discuss her career path in dentistry from a dental nurse to founding director and shares some of her top tips for recruiting and retaining staff in your practice.
What you will hear:
- Emma’s career path from a dental nurse to founding director
- How diamond dental helps with recruitment
- Common issues practices are facing
- Recruitment crisis
- Top tips for retaining staff
Who should listen:
- Dental nurses
- Receptionists
- Practice Managers
To find out more visit: https://diamonddentalstaff.co.uk/
Nigel Jones, Sales and Marketing Director at Practice Plan Group catches up with Tony Jacobs, Dentist and founder of GDPUK.com to discuss Tonys experience of moving to private dentistry 30 years ago, how the process went and his advice to others considering leaving the NHS.
What you'll hear:
- What led Tony to go private in 1992
- How the team felt about the conversion
- How the conversion went
- Challenges they faced
- Founding the GDPUK.com forum
- Tonys thoughts on the current NHS contract and landscape
- Advice to NHS dentists considering a move to private practice
Who should listen:
- Practice owners
- Principal dentists
In this weeks episode, Siobhan Kelleher, qualified coach and dental hygienist shares her top coaching techniques to build rapport and strengthen the relationship between you and your patients.
What you’ll hear:
- The importance of connecting with your patients
- Seeing things from their perspective
- The OSCAR coaching model
- Motivational interview techniques
- Listening to your patients
Who should listen:
- All dental professionals
To find out more about Siobhans coaching visit www.siobhankelleher.com/
Jonathan Drury catches up with Lucy Li, Associate Dentist at Rowcroft Dental and Implant Centre to discuss burn out and mental health in the dental industry and why many young dentists are leaving the profession.
What you'll hear:
- How the pandemic affected the profession
- Signs of burn out
- Young dentists leaving the industry
- Lucys own experience of burn out
- Advice to young dentists who may be struggling with mental health
Who should listen:
- All dental professionals
In this latest Bodcast episode we catch up with Johanna Hooper, Director at Limitless Peak Performance about her career path from the Royal Navy to a business coach and lessons she's learnt along the way.
What you'll hear:
- About Johanna
- Her career path from the Royal Navy
- Lessons learned along the way
- Common issues Johanna comes across in business
- Advice for anyone struggling with leadership
Who should listen:
- All dental professionals
For further information about Johanna and Limitless Peak Performance visit https://www.limitlesspeakperformance.co.uk
In this weeks episode of Bodcast, Fern Lloyd catches up with Dr Ritesh Aggarwal, Managing Director at Psynergy Mental health to talk about the importance of looking after your mental health and a good workplace culture.
What you’ll hear:
- Why Ritesh started Psynergy mental health
- Mental health in dentistry
- Importance of putting workplace strategies in place
- Resources and advice for dentists
Who should listen:
- All dental professionals
https://www.psynergymentalhealth.com/
Suki Singh, Area Manager at Practice Plan Group, catches up with Hussein Hassanali, Associate Dentist at Woodthorpe Dental Centre to discuss his journey from NHS dentistry to private and the difference its made to his work.
What you'll hear:
- Why he moved to private practice
- Reflections on working in an NHS practice
- Experience of working in dentistry during the covid pandemic
- Why Hussain enjoys working in private dentistry
- Advice to others looking to make the move
Who should listen:
- All dental professionals
Dr Ritesh Aggarwal joins us in this latest bodcast to discuss Psynergy mental health, the wellbeing programme designed specifically for dental practices and his top tips to start talking about mental health.
What you'll hear:
- How the wellbeing programme works
- What the survey involves
- How practices can start implementing change using the results
- Top tips to start talking about mental health
Who should listen:
- Practice managers
- Practice owners
To find out more visit: www.psynergymentalhealth.com
Nigel Jones, Sales and Marketing Director at Practice Plan catches up with Jessica Wilkes-Ball, Social Responsibility Lead at Wesleyan Financial Services to discuss the Wesleyan Foundation and the work they do.
What you'll hear:
- Why and when the foundation was created
- Some examples of the projects they have funded
- Who can apply and how
Who should listen:
- Everyone
To find out more visit https://www.wesleyanfoundation.co.uk/
In this weeks episode of Bodcast, Jonathan Drury catches up with Louise Bone, Business Development Manager at Medenta, to share her top tips for motivating your team.
What you’ll hear:
- Reasons some teams might be struggling
- Importance of bringing the team together and keeping them in the loop
- Random acts of kindness and showing appreciation
- Looking after yourself as-well as others
Who should listen:
- Practice managers
- Practice owners
Barry Oulton, Founder of The Confident Dentist reflects on his career in dentistry and shares his top tips from his training academy.
What you’ll hear:
- How Barry got started in dentistry
- NLP - influencing in a positive way
- Why Barry loves dentistry
- Lessons learnt along the way
- Being kind to yourself
- Top tips from the confident dentist
Who should listen:
- All dental professionals
https://www.theconfidentdentist.com
Nigel Jones, Sales and Marketing Director at Practice Plan Group looks back on this year, the challenges the dental industry has faced and his thoughts for 2022.
What you'll hear:
- Reflections on 2021
- Challenges the industry has faced
- Mental health in the profession
- Predictions for 2022
Who should listen:
- All dental professionals
Nigel Jones, Sales and Marketing Director at Practice Plan Group is joined with Sarah Buxton, Director and HR and employment solicitor at FTA Law to discuss the latest government announcement on mandatory COVID vaccinations for all frontline staff and the impact on dental practices.
What you'll hear:
- Overview of the situation
- Deadline for vaccinations
- Responsibilities as an employer
- Exemptions
- Having a conversation with your staff
- Implications
Who should listen:
- Practice owners
- Practice managers
Suki Singh, Area Manager at Practice Plan shares his insights from dental practices at the minute and the common issues they are dealing with.
What you'll hear:
- Issues practices are having at the minute
- Staff morale and recruitment
- Ideas to boost morale
- What other practices are implementing
- Dealing with backlog of appointments and patient enquiries
- Thoughts for the future
Who should listen:
- All dental professionals
Join Nigel Jones and Eddie Crouch as they discuss the most up-to-date information available to NHS England contract holders and the implications for dentistry across the UK.
What you'll hear:
- UDA targets
- Abatement
- Clawback
- System reform programmes
- Workforce issues
- Covid-19 safety precautions, including personal protective equipment (PPE) and fallow time
- Signals of change
- Quick wins vs. longer term changes
Who should listen:
- All dental professionals
*Recording taken from webinar with FMC on Wednesday 20th October 2021.
Gareth Stainsby, Financial Consultant in the dental segment at Wesleyan Financial Services, shares an overview on the recent budget announcement and how it effects dentistry.
What you'll hear:
- Lift on public sector pay
- Business rate revaluations
- Recovery loan scheme
- VAT exemption for dental prostheses imports
- Financial challenges for dentists
Who should listen:
- All dental professionals
In this weeks episode, Siobhan Kelleher, qualified coach and dental hygienist shares her top coaching techniques to build rapport and strengthen the relationship between you and your patients.
What you'll hear:
- The importance of connecting with your patients
- Seeing things from their perspective
- The OSCAR coaching model
- Motivational interview techniques
- Listening to your patients
Who should listen:
- All dental professionals
To find out more about Siobhans coaching visit www.siobhankelleher.com/
In this weeks bodcast, Michael Bentley, Practice Manager and dental business consultant joins us to discuss his career path and things he's learnt along the way.
What you’ll hear:
- How Michael got started in dentistry
- His career path so far
- Why Michael loves dentistry
- Lessons learnt along the way
- Advice for others looking to progress their career
Who should listen:
- Dental nurses
- Receptionists
- Practice managers
Chris Strevens, Director at Frank Taylor and associates joins us in this latest bodcast to discuss the benefits of offering finance and other things to consider when buying and selling practices.
What you'll hear:
- How the property market looks currently
- The impact finance has on a practice
- Expanding on the services practices offer
- Importance of marketing
- Other things to consider
Who should listen:
- Associates
- Dentists
- Practice Owners
Jonathan Drury catches up with Simon Thackeray, Owner at Thackeray Dental care to talk about his recent move to a fully private practice and the difference its made.
What you'll hear:
- The main reasons for moving to fully private contract
- Simons thoughts on the NHS targets
- The benefits of private dentistry
- Predictions for the future for NHS dentistry
Who should listen:
- Practice Owners
- Dentists
Jessica Wilkes-Ball, Social Responsibility Lead at Wesleyan is joined with Naheem Ahmed, Inclusion and Diversity Manager at Wesleyan to talk about the importance of EDI and his top tips for embedding it in the workplace.
What you'll hear:
- Why is fairness, inclusion and respect important in the workplace?
- What are the biggest challenges we face right now?
- What are we doing at Wesleyan that’s different to anyone else?
- What does the future look like for equality and diversity in the workplace?
- Top tips for embedding EDI at work
Who should listen:
- All dental professionals
Katrina Rees, Area manager at Practice Plan catches up with Rebecca Mander, Executive coach and founder of GuruYou coaching to discuss imposter phenomenon, where does it come from and how to overcome it.
What you’ll hear:
- What is imposter phenomenon?
- Where does it come from?
- Who gets it?
- Is it the same as self doubt?
- Rebeccas experience of imposter phenomenon
- How to overcome it
- Where to go for more information
Who should listen:
- All dental professionals
https://www.guruyoucoach.com/
In this weeks episode of Bodcast, Jonathan Drury is joined with Dr Ros Keeton, Chairman at the BDA Benevolent fund to discuss her career path, her work at the fund and the wellbeing support available to dentists.
What you’ll hear:
- How Ros started in dentistry
- Her role at the BDA benevolent fund
- The main reasons people contact the fund
- Wellbeing support for dentists
- Advice for any dentists who may be struggling
Who should listen:
- All dental professionals
https://www.bdabenevolentfund.org.uk/wellbeing/
Jonathan Drury catches up Jayne Gibson, Regional Support Manager at Practice Plan to share her top tips for rewards and incentives for your dental team.
What you’ll hear:
- Current recruitment issues
- Showing appreciation for your staff
- Reviewing salaries
- Asking your team what they'd like to do
Who should listen:
- Practice Managers
Nicola Gresty, Area Manager at Practice Plan is joined with Lisa Bainham, Practice Manager at The Old Surgery dental practice to talk about missed appointments and how to avoid them.
What you’ll hear:
- How often are practices seeing cancellations
- Giving courtesy calls to patients
- How much are missed appointments costing the practice
- Having patient agreements and a cancellation policy
Who should listen:
- Practice Managers
- Practice Owners
- Reception team
In this weeks episode of Bodcast, Fern Lloyd catches up with Dr Ritesh Aggarwal, Managing Director at Psynergy Mental health to talk about the importance of looking after your mental health and a good workplace culture.
What you'll hear:
- Why Ritesh started Psynergy mental health
- Mental health in dentistry
- Importance of putting workplace strategies in place
- Resources and advice for dentists
Who should listen:
- All dental professionals
https://www.psynergymentalhealth.com/
Katrina Rees, Area manager at Practice Plan catches up with Rebecca Mander, Executive coach and founder of GuruYou coaching to discuss confidence, where it comes from and her top tips to be more confident.
What you'll hear:
- Where does confidence come from?
- What makes us lack confidence?
- The difference between self-belief and self-awareness
- Top tips for building confidence
Who should listen:
- All dental professionals
https://www.guruyoucoach.com/
Les Jones, Creative Director at Practice Plan shares his top tips for making your website stand out to potential new patients.
What you’ll hear:
- Looking at your website from a patient perspective
- How do you want your patients to feel
- Less is more
- Including patient testimonials
Who should listen:
- Practice Owners
- Practice Managers
In this weeks episode of Bodcast, Jonathan Drury catches up with Louise Bone, Regional Support Manager at Practice Plan to share her top tips for motivating your team.
What you'll hear:
- Reasons some teams might be struggling
- Importance of bringing the team together and keeping them in the loop
- Random acts of kindness and showing appreciation
- Looking after yourself as-well as others
Who should listen:
- Practice managers
- Practice owners
Katrina Rees, Area manager at Practice Plan is joined with Rebecca Mander, Executive coach and founder of GuruYou coaching to discuss the importance of setting goals and how to achieve them without fear of failure.
What you'll hear:
- Why it's important to set goals
- Visualising your goals
- What to do if you don't meet your goals
- Top tips and tactics to help achieve them
Who should listen:
- All dental professionals
In this weeks bodcast, Johnathan Drury catches up with Lisa Bainham, Practice Manager at The Old Surgery dental practice to discuss the importance of investing and supporting your dental nurses.
What you'll hear:
- How Lisa invests in her dental nurses
- Career progression
- Courses and qualifications
- Importance of looking after your team
- Supporting your dental nurses
Who should listen:
- Practice Managers
- Practice Owners
- Dental Nurses
Andy Elwood, Mental health first aider and paramedic joins us in this latest bodcast to share the five ways of wellbeing and the importance of looking after your mental health.
What you’ll hear:
- The importance of connecting with others
- Being active
- Taking notice and being mindful
- Keep learning and keeping your mind active
- Giving to others
Who should listen:
- All dental professionals
Johanna Hooper, Director at Limitless Peak Performance talks about systemic resilience, what it means and the importance of it in the workplace.
What you'll hear:
- What is systemic resilience
- Resilience as an individual, team and a leader
- Diagnostic tools to find out what is causing stress
- The benefits of taking a systemic resilience approach
Who should listen:
- Practice owners
- Practice managers
Sarah Barnard, Regional Support Manager at Practice plan is joined with Siobhan Kelleher, qualified coach and dental hygienist to discuss her career in dentistry, her practice and the importance of promoting oral hygiene.
What you'll hear:
- How and why Siobhan got into dentistry
- How she built her hygiene practice up
- Her work on the NSK Ikigai Oral Hygiene Program
- The importance of promoting oral hygiene
- Advice and top tips for other hygienists
Who should listen:
- Hygienists
About Siobhan:
Siobhan Kelleher qualified from University College Cork in 2002. She is the principal dental hygienist at Dental hygienist.ie, a dental hygiene practice within a general dental practice in Cork, Ireland. She is an opinion leader and educator with many of the leading dental companies. She presents nationally and internationally in the dental world and regularly contributes articles to a range of industry-leading magazines and newspapers. She is currently studying a MSc in Personal & Management Coaching. Siobhan’s passion is working as a dental hygiene coach and mentor; she supports teams in implementing successful dental hygiene departments within general practices and assists dental teams with systems to overcome the challenges of everyday practice. Siobhan is one of the co-founders of the NSK Ikigai Oral Hygiene Program. She coaches clinicians on a one-to-one basis to identify and support them with desired goals and changes they seek in their lives. Siobhan was recognised in the dentistry top 50.
Josie Hutchings, Regional Support Manager at Practice Plan is joined with George Savva, dentist at Alexandra Dental Dare about their move away from the NHS and the ongoing support they receive from Practice Plan.
What you'll hear:
- The reasons they moved from NHS to private practice
- Why they chose practice plan as a plan provider
- The difference its made to the practice
- Advice for others looking to move towards private dentistry
Who should listen:
- Dentists
- Practice Owners
- Practice Managers
Suki Singh, Area Manager at Practice Plan is joined with Rachel Dilley, Chief Operating Officer at Town Hall Group about her role in the dental practice and her work with the town hall charity foundation.
What you'll hear:
- How Rachel got started in the dental industry
- What makes an invaluable team member
- The Town Hall foundation and the work they do
- Other local organisations they work with as part of the foundation
Who should listen:
- All dental professionals
Lynne Clarke, Regional Support Manager at Practice Plan is joined with Naheem Ahmed, Inclusion and Diversity Manager at Wesleyan to talk about the role of a mental health first aider and the importance of having healthy conversations.
What you'll hear:
- What is a mental health first aider
- Naheems experience in this role
- Myths around mental health
- The importance of having healthy conversations
Who should listen:
- All dental professionals
Osteopath, Samantha Leopold, shares her expert advice for preventing musculoskeletal issues whilst practicing clinical dentistry.
What you'll hear:
- How musculoskeletal issues are caused
- Importance of good nutrition, sleep and stress management
- Practical exercises to open up the shoulders, increase mobility in the spine, strengthen muscles in the back and shoulders and stretch and open the hip flexors.
Who should listen:
- Dentists
- Hygienists
- Therapists
Pat Langley, CEO of Apolline, shares her top tips when it comes to keeping excellent patient records and information.
What you’ll hear:
- What information you need to have on record
- The importance of keeping data
- What do excellent patient records look like
- Changes to patient records during covid-19
- GDPR and data protection
Who should listen:
- All dental professionals
Deborah Bell, Regional Support Manager at Practice Plan, catches up with Robyn Lowrie, dental nurse at Star Dental Care about her role in practice and how her career has progressed since she started.
What you'll hear:
- How Robyn got into the role
- What a typical day looks like
- Different qualifications and courses available
- Advice for other dental nurses looking to progress in their careers
Who should listen:
- Dental nurses
Zoe Close, Head of Sales at Practice Plan joins us in this latest bodcast to discuss the importance of creating an induction programme for new team members.
What you'll hear:
- The importance of inductions
- Key things to include
- Sense checking and setting expectations
- Where to look for resources to create a programme
Who should listen:
- Practice owners and managers
Dr Mahrukh Khwaja, CEO of Mind Ninja, joins us for part two in this latest wellbeing matters bodcast, to discuss the science behind creating positive habits that stick.
What you'll hear:
- Common myths around creating habits
- How long it takes to create a habit
- Top tips to create habits that stick
Who should listen:
- All dental professionals
About:
Mahrukh Khwaja is a dentist, Positive Psychologist Practitioner and founder of Mind Ninja; a well-being start-up providing dental professionals preventative services, from workshops to coaching, to help enhance their resilience, using evidence-based tools of Psychology, mindfulness and neuroscience. The Mind Ninjamission is to help teams, associates and students feel happier, healthier and thrive through optimising their mental fitness. Mahrukh led the psychological resilience pilot programme for King's College University dental students in the summer of 2020. Mahrukh has written the Level 7 Well-being programme for Acteon and the mental health chapter for Shaz Memon's 'Instagram for Dentists' and 'Instagram for Business'.
Sarah Buxton, Employment and HR specialist, joins us in this latest podcast to give an update on the recent changes to HR and employment law.
What you'll hear:
- Updates to statutory payments
- Bereavement leave
- National living wage
- Increase in dismissal claims compensation
- Changes for employees who are shielding
- Furlough scheme
- Equality and diversity training
Who should listen:
- All dental professionals
Ian Eslick, Regional Support Manager, talks to Dean Mooney, Principal Dentist at The Bay Dental practice about his decision to step away from clinical dentistry after being diagnosed with MND.
What you’ll hear:
- Deans move from Ireland to Cornwall
- His experience moving to a bigger practice premise
- Being diagnosed with Motor Neurone Disease
- His decision to step away from clinical dentistry
- Advice for others working in dentistry that have been impacted by a diagnosis
Who should listen:
- All dental professionals
Andy Elwood, Mental health first aider and paramedic, joins us in this latest bodcast to share his advice to look after your wellbeing and be your own best friend.
What you'll hear:
- The importance of taking a pause every day
- Assessing your stress container
- The 5 ways of wellbeing
- The RAIN technique
- Questions for unhelpful thinking habits
Who should listen:
- All dental professionals
Caroline Suggett, Business growth consultant and coach, shares her top tips for dealing with overwhelm and incorporating mindfulness into your day
What you'll hear:
- What is mindfulness
- Techniques to be mindful
- A short exercise to practice mindfulness
Who should listen:
- All dental professionals
For more information on Carolines consultancy visit https://www.rom-consultancy.co.uk/
Email caroline@rom-consultancy.co.uk or call 07712 536718
Chris Strevens, Director at Frank Taylor and associates joins us in this latest bodcast to discuss the added value of having a membership plan in place.
What you’ll hear:
- What the current market value looks like
- How covid-19 has effected the market
- The benefits of having a membership in place
- Tips to maximise profit in the practice
Who should listen:
- Dental practice owners
- Associate dentists
Join Dr Mahrukh Khwaja, CEO and founder of Mind Ninja as she disseminates the latest evidenced based practices that can boost mental wellbeing, happiness, optimism and quality of life.
What you’ll hear:
- Who Mind Ninja are and how it started
- The importance of looking after our mental wellbeing
- Practical things you can do to incorporate mindfulness into your day at work and at home
Who should listen:
- All dental professionals
About Mind Ninja:
Mahrukh Khwaja is a dentist, Positive Psychologist Practitioner and founder of Mind Ninja; a well-being start-up providing dental professionals preventative services, from workshops to coaching, to help enhance their resilience, using evidence-based tools of Psychology, mindfulness and neuroscience. The Mind Ninja mission is to help teams, associates and students feel happier, healthier and thrive through optimising their mental fitness. Mahrukh led the psychological resilience pilot programme for King's College University dental students in the summer of 2020. Mahrukh has written the Level 7 Well-being programme for Acteon and the mental health chapter for Shaz Memon's 'Instagram for Dentists' and 'Instagram for Business'
Links that correspond to the podcast:
- Free character strengths profiler: Viacharacter.org
- Free values test: https://www.valuescentre.com/tools-assessments/pva/
- Happiness during the pandemic, Seligman on Action for Happiness: https://www.youtube.com/watch?v=Po8ZP8FU7Pc
- Theory of well-being, Seligman https://www.youtube.com/watch?v=e0LbwEVnfJA
- Self-compassion, Kristin Neff Ted talk: https://www.youtube.com/watch?v=IvtZBUSplr4
Shelley Clegg, Business Development Manager at Medenta talks to Tanya Rai, a patient who has recently had Invisalign treatment to discuss the patient journey she experienced and the difference having Invisalign has made to her confidence.
What you’ll hear today: * Why Tanya chose Invisalign over other treatments * The things she looked for when choosing a dentist * How Tanya found the patient journey * The impact the treatment has made to her life
Who should listen: * All dental professionals
Nigel Jones, Sales and Marketing Director at Practice Plan Group joins us in this latest bodcast to share his thoughts on the current dental landscape and what the future of NHS dentistry might look like.
What you’ll hear:
- What the current landscape looks like
- Predictions for the future of NHS dentistry
- Recruitment and other issues within the profession
Who should listen:
- All dental professionals
Louise Bone, Business Development Consultant at Practice Plan Group joins us in this latest BoDcast to give an overview on the dental landscape in Scotland and recent changes announced in The Future of General Dental Services in Scotland summit.
What you’ll hear:
- What the dental landscape in Scotland currently looks like
- Overview of the changes announced in the summit
- The main reasons dentists are wanting to convert from NHS practice.
Who should listen:
- All dental professionals
*Recorded Monday 22nd March
At the start of February 2021, the government published its response to the NHS pension discrimination case. Michael Copeland, Senior Area Manager at Wesleyan Financial Services, joins us in this latest BoDcast to share insight into the outcome of the case and what it means for dentists' pensions.
What you’ll hear:
- What the NHS pension discrimination case is
- What the impact will be for dentists
- Advice on action to take to ensure you aren't left at a financial disadvantage
Who should listen:
- All NHS dental professionals
Listen back to Inside Out: NHS Dentistry Discussed...
Hear Nigel Jones, Practice Plan Sales and Marketing Director, and Ian Mills, Dean of the Faculty of General Dental Practice (FGDP), discuss the big issues and talking points that matter in NHS dentistry today; from the latest thinking around fallow time, thoughts on the NHS activity targets and how the pandemic could be a catalyst for change.
Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones and some of the biggest key opinion leaders in dentistry. Click here to listen back to previous episodes!
*Recorded on 11th March 2021
The first episode in our new Bodcast mini-series focusing on life stories, Nicola Gresty, Area Manager at Practice Plan Group is joined by Lisa Bainham, Practice Manager at The Old Surgery Dental Practice where they discuss both their careers in the dental industry and how they got to where they are today.
What you’ll hear:
- How they both started their careers in the dental industry
- The challenges they faced and how they overcame them
- Advice for anyone starting out in the dental industry
Who should listen:
- Dental Nurses
- Receptionists
- Practice Managers
Michelle Hardy, Sales Support Manager at Practice Plan Group shares her top tips for getting more patients on your membership plan.
What you’ll hear:
- The importance of having an action plan and setting targets
- The role of the full team in discussing the membership plan
- Sharing your vision and goals with the whole team
- Example of income from one additional patient on plan per day
Who should listen: * Practice owners and managers with a membership plan in place
Jeremy Cooper, Founder of Confidental joins us in this latest BoDcast to share details of who Confidental are and the service they provide.
What you’ll hear: * How was Confidental founded and what this service provides * How many calls Confidental take in an average month * Advice for dental professionals struggling with their mental health and apprehensive about using this helpline
Who should listen: * All dental professionals.
Practice Plan regular, Chris Barrow, joins us in our latest episode of BoDcast.
Here Chris shares his thoughts on starting 2021 amid another lockdown and how to approach this ‘COVID-19 marathon’ with a much-needed positive outlook.
Who should listen: * All dental professionals.
Listen back to Inside Out: NHS Dentistry Discussed...
Nigel Jones, Practice Plan Sales and Marketing Director, is joined by Eddie Crouch, Chair of the British Dental Association's Principal Executive Committee. During the conversation Nigel and Eddie reflect on the tumultuous goings-on of 2020 and how the Covid-19 pandemic has impacted NHS dentistry. They discuss the proposed NHS contract reform and how the industry is coping and responding. Looking ahead to 2021, Nigel and Eddie share their predictions for what is on the horizon, along with other topics being talked about in the industry right now.
Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to listen back to previous episodes!
*Recorded on 27th January 2021
In the second BoDcast from Johanna Hooper she shares her insights into leadership types, how these can impact on the team and engagement styles to optimise team performance.
What you’ll hear: * What are there common leadership types and do they translate across multiple industries * What are the positives and how should a practice leader build upon these for a better work setting * What are the pitfalls of certain leadership types that might adversely impact the team and how this can be improved * How a practice leader can engage more to get the best performance from their team.
Who should listen: * All dental professionals.
Having left 2020 behind, many are now struggling with the tightened restrictions and the January lockdown, and the effect on their personal lives.
Johanna Hooper shares her insights on how this can affect the team and provides some advice on how practice leaders can help manage the resulting stress that may impact the working environment.
What you’ll hear: * How can practice leaders support their team with the stress and help reduce the impact on performance in work * How can leaders overcome the stress for themselves and for their remaining team * How can leaders support team members to reduce stress related absence happening * Coping mechanisms that can be introduced to help team members facing a higher workload.
Who should listen: * All dental professionals.
Following on the from the previous episodes of The Five R’s of Recovery BoDcasts, Andy McLachlan talks to Aemelia Wright about ‘Resilience’ in the final of this five part series.
Offering an insight into the course available from The Exceptional Leadership Academy this episode focuses on what resilience in practice looks like and why this is important.
What you’ll hear: * When we use the word resilience In the workplace what does that mean * What are the key benefits of an individual creating more resilience * How can we recognise low resilience and what can we do about it.
Who should listen: * All dental professionals.
Nicola Samuels, Deputy Director of Outreach at Chester and District Samaritans shares details about the history of the charity, how you can identify ways of helping yourself and/or others and what services can be accessed.
What you’ll hear: * Who are the Samaritans * How does this work help * How do I know if I'm a good listener * What do Samaritans offer.
Who should listen: * All dental professionals.
Samaritans is a registered charity aimed at providing emotional support to anyone in emotional distress, struggling to cope, or at risk of suicide throughout the United Kingdom and Ireland. You can access details of the services provided, donate or volunteer through their website https://www.samaritans.org/.
Nicki Rowland introduces the fourth in the five-part series of 'The 5 R's of Recovery'.
Offering an insight into the course available from The Exceptional Leadership Academy this episode focuses on 'resolve'.
What you’ll hear: * Why it is so important to retrain your team right now * How do you identify skill gaps * How does training empower team members.
Who should listen: * All dental professionals.
Full details of the CERTIFICATE IN BUSINESS RECOVERY (The 5 R's of Recovery) are available here.
Gary Nelson rounds the year off with his top seven observations of things that don’t change.
2020 has been a year like no other in so many ways, but in many ways it’s been a reminder of some of the many lessons Gary has learnt in his 10 years in business
Many things have changed, but many things about life and business actually have not.
Who should listen: * All dental professionals.
Andy Elwood shares his insights into some of the challenges men face regarding well-being and mental health.
This interesting BoDcast highlights some of the indicators we can look out for and how others can support.
What you’ll hear: * What are the challenges for people who experience mental health issues * Is it different for men, and if so, how * Looking inward, what indicators do men need to look out for that suggest poor mental health * How can someone in a particularly low state of mind help themselves to move past this point * From the perspective of friends or family –are there behavioural or communication cues that we need to be aware of to help identify individuals who need help * How can we keep ourselves mentally fit and increase our mental strength & resilience
Who should listen: * All dental professionals.
Following on the from the first two R's of Recovery BoDcasts, Andy McLachlan talks to Aemelia Wright about 'Rebuild' in the third of this five part series.
Offering an insight into the course available from The Exceptional Leadership Academy this episode focuses on what rebuilding looks like in practice and why this is important.
What you’ll hear: * What is it we are rebuilding and what’s important about it * Why show vulnerability as a leader * What can a practice implement to help rebuild its culture * How can a manager or principal dentist get inside the headspace of their team.
Who should listen: * All dental professionals.
Nicki Rowland introduces the first in the five-part series of 'The 5 R's of Recovery'.
Offering an insight into the course available from The Exceptional Leadership Academy this episode focuses on 'resolve'.
What you’ll hear: * What is meant by 'resolving' and why is it so important * What is ‘positive conflict’ * Why is taking a firm, fair and consistent management approach so crucial to leading a team particularly at this time.
Who should listen: * All dental professionals.
Eleanor Young talks to Zac Collins, Territory Manager at Align Technology about the challenges and changes faced in 2020.
What you’ll hear today: * What kind of push back are practices facing at the moment * How have practices shown resilience, adapted and coped with the pressures * What have successful practice been doing * How has the journey changed and adapted to new ways of working.
Who should listen: * All dental professionals.
Lauren Harrhy talks to Aemelia Wright about the support that Mental Dental provides to the dental industry.
Lauren shares details on how Mental Dental started and the challenges, concerns and positives that she has seen increase as a result of COVID-19.
What you’ll hear: * How was Mental Dental founded * Has there been an increase in certain types of questions/concerns * Advice for struggling dentists * What positives could have come from the lockdown and COVID-19.
Who should listen: * All dental professionals.
Steve Faulkner shares his tips on dealing with the stresses and challenges that many of us have faced during COVID-19 and the restrictions this has brought about.
What you’ll hear: * How to deal with feeling overwhelmed and alleviate the stress this brings * Insights on the challenges when facing change * How to manage time and help regain control.
Who should listen: * All dental professionals.
Nicki Rowland introduces the first in the five-part series of 'The 5 R's of Recovery'.
Offering an insight into the course available from The Exceptional Leadership Academy this episode focuses on 'regroup'.
What you’ll hear: * What is regrouping and why is it so important * Why is building a robust practice culture so crucial particularly at this time * How building a great reputation will sustain businesses against future adversity.
Who should listen: * All dental professionals.
Listen back to Nigel Jones, Practice Plan Sales and Marketing Director, in conversation with Mohammed Samad, a Practice Owner based in Glasgow and Founding Chair of the Scottish Dental Practice Owners group (SDPO), and Louise Bone, Practice Plan Regional Support Manager. They’ll be discussing the big issues, changes and talking points that are affecting NHS dentistry in Scotland.
What you’ll hear: •What’s happening in Scotland in relation to the COVID-19 pandemic and the way the profession are feeling •Responses to the announcement that NHS dental services are returning across the country in November •Predictions on the financial sustainability of NHS practices over the next few months and what the future holds.
Inside Out: NHS Dentistry Discussed is part of a series of webinars with Nigel Jones. Click here to book onto our upcoming episodes!
*Recorded on 5th November 2020
Catch-up on episode six of Inside Out: NHS Dentistry Discussed…
Nigel Jones, Practice Plan Sales and Marketing Director, talks to John Milne, the Senior National Dental Adviser to the Care Quality Commission (CQC) and a practising dentist based in Wakefield.
What you’ll hear: • Views on how the current pandemic is impacting the dental profession and if it will be a catalyst for change • The CQC’s approach to the COVID-19 crisis • Key learnings from the contract reform to date and predictions for the future of NHS dentistry.
Inside Out: NHS Dentistry Discussed is part of a series of webinars with Nigel Jones. Click here to book onto our upcoming episodes!
*Recorded on 3rd November 2020
Lynne Clark, Regional Support Manager, shares tips on identifying and managing stress in the workplace during these difficult times.
What you’ll hear: * What causes stress in the workplace * How can this be managed effectively * How can you ensure you looking after your mental well-being * Who is affected by stress.
Who should listen: * All dental professionals.
Matt Hadman, Business Support Manager at Practice Plan talks through the benefits of diary zoning.
Matt shares his insights into how this works in practice and the key areas of focus to introduce this to the team and patients.
What you’ll hear: * What diaries can be 'zoned' * What are the key benefits * How to bring the team on board * Who needs to lead to ensure successful diary zoning * How long will it take to implement * Where to start when introducing this to the practice.
Who should listen: * Practice owners and managers.
Catch-up on episode five of Inside Out: NHS Dentistry Discussed…
Nigel Jones, Practice Plan Sales and Marketing Director, talks to John Renshaw, who has been a major player in dental politics for 50 years and was Chairman of the British Dental Association from 2000 to 2006. He now works part time in private practice.
Inside Out: NHS Dentistry Discussed is part of a series of webinars with Nigel Jones. Click here to book onto our upcoming episodes!
*Recorded on 7th October September 2020
Simon Thackeray talks to Les Jones in part three of our ‘Life back in practice’ series.
Simon shares his updates on how he and the team are adapting to the new ways of working, the challenges faced in doing this and how the team are coping as the pandemic continues.
What you’ll hear:
- How Simon’s practice is coping with clearing the backlog and getting patients back in for routine appointments
- What do capacity levels look like compared to a few weeks ago
- How are hygienists being utilised with revised SOP’s
- Will the end of furlough affect the practice
- How has the team been affected, personally and/or professionally, by COVID-19.
Who should listen:
- Practice owners and managers.
*Recorded on 18th September 2020
Nigel Jones, Sales and Marketing Director at Practice Plan Group, talks to Ian Mills, Dean of the FGDP and Trustee of the College of General Dentistry, about SDCEP reports, the issue of fallow time and the creation of the new fallow time calculator.
This NEW Fallow Time Calculator has been launched allowing practices to determine, justify and record the appropriate fallow period needed after each aerosol-generating procedure. This sophisticated but simple tool, which is FREE to the whole dental team, will enable practices to optimise productivity in a regulated way, that’s safe for both the patients and team.
Barry Oulton, dentist and communication expert, talks about the importance of communication during these changing times. He explains how to recognise areas of focus for the dental team and practice.
What you’ll hear: * The importance of good communication * How to enhance every touchpoint with customers * Restrictions to communication from PPE * Where to improve the patient journey outside of an AGP appointment * Maximise patient confidence through team training on language skills
Who should listen: * Anyone in practice who communicates with a patient * Dentists who want to develop good relationships with their patients * Team members wanting to communicate better with colleagues
Nigel Jones talks to Sarah Buxton about updated challenges and changes for employees and employers at this time.
Sarah shares advice on employment law for dental practices, hot topics currently being discussed and considerations for the future.
What you’ll hear today: * What advice is there for practices taking the opportunity to reorganise their practice * What do practice owners need to consider if changing the duties of members of the team as part of any reorganisation * What should practice owners be aware of when recruiting or staff leaving during this time * Should there be any additional considerations for staff returning from furlough.
Who should listen: * Practice Owners and Managers * Anyone who leads a team.
*Recorded on 15th September 2020
Listen back to episode four of ‘Inside Out: NHS Dentistry Discussed’...
Nigel Jones, Practice Plan Sales and Marketing Director, talks to Ian Redfearn, Owner of Dentistry for All, a prototype A practice in Nelson. You'll hear what life has been like for an NHS dentist during the COVID-19 pandemic, his experience of running a prototype practice and what his thoughts are about the future of NHS dentistry.
Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes!
*Recorded on 17th September 2020
Aemelia Wright talks to Hani Mostafa, Principal Dentist at Gallery Dental about current PPE being used in his practice.
Rather than FFP3 masks Hani currently uses PAPR hoods and details the differences he has encountered from installation to usage with the team.
What you’ll hear today:
- What exactly is a PAPR hood
- What are the main benefits to clinicians and the business
- How have PAPR hoods been welcomed by the team
- How does the filtration system work in a medical environment
- What do levels of PPE worn within a dental environment look like going forward.
Who should listen:
- All dental professionals.
*Recorded on 4th September 2020
Ian Eslick talks to Edd Jones of C&E Consult about the financial impact COVID-19 on dental practices.
Edd shares his thoughts on how this has changed the ways of working and what positive changes can be made for the future.
What you’ll hear today:
- How has the COVID-19 scenario affected Dental Practice finances generally
- Is the approach to financial management & analysis more of a focus for practice owners now
- What can Practice owners do differently going forwards, to help them become more sustainable and financially successful.
Who should listen:
- Practice Owners and Managers.
*Recorded on 9th September 2020
Aemelia Wright talks to Tracy Pound as cyber criminals continue to seek to exploit human or security vulnerabilities in order to steal passwords, data or money directly.
Tracy shares her insights on the types of cybercrime at present, how to identify and protect yourself from this increasing problem.
What you’ll hear today: * Has the risk of cybercrime increased since COVID-19 * Are there any particular scams that emerged during this time * How can people and businesses protect themselves from these * What are the key signs that can help identifying cybercrime * What action should victims take if they fall for a scam.
Who should listen: * All dental professionals.
*Recorded on 26th August 2020
Listen back to episode three of Inside Out: NHS Dentistry Discussed...
In the third edition of this series of webinars, Nigel Jones, Practice Plan Sales and Marketing Director, is joined by Martin Woodrow, the Chief Executive Officer of the British Dental Association (BDA). Listen back as they discuss Martin’s experience with contract negotiation and the activity happening within the BDA over the past five months.
Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes!
Recorded on 3rd September 2020
Chloe Edwards talks to Amber Ojak abouth the effect that COVID-19 has had on dental hygienists and therapists.
As practices continue to reopen and increase treatments Amber details the importance of how these roles can assist and add value.
What you’ll hear today: * What impact do you think lockdown has had on hygienists and therapists as a group * While practices are unable to carry out non-AGPs, what other ways can hygienists and therapists be utilised to keep providing value to the practice and serving patients * What, if any, long-lasting consequence may this have on the role and scope of hygienists and therapists * Do you foresee oral hygiene education becoming more and more important now, and how big a role can hygienists and therapists play in this * What advice do you have for practice owners when it comes to bringing back their hygienists and therapists and for those returning to ‘normal’ duties or finally coming back to the practice, as well.
Who should listen: * All dental professionals.
*Recorded on 17th August 2020
Fern Lloyd, Videographer, talks to Ashley Latter, Dental Business Coach, about the importance of customer service in the post lockdown world and the dos and don'ts to getting it right.
What you’ll hear: * Is getting customer service right more important now than ever * What does customer service look like in the post-lockdown world * What key things should practices now be doing to ensure they are delivering excellent customer service * What extra services could be offered * What should be avoided at all costs.
Who should listen: * All dental professionals.
Listen back to episode two of Inside Out: NHS Dentistry Discussed...
Nigel Jones, Practice Plan Sales and Marketing Director, is joined by Nishma Sharma, a practising dentist working as a clinical advisor for NHS England and clinical leadership manager for the Office of the Chief Dental Officer. During the conversation they reflect on the last few months, response to the COVID-19 crisis and what the future holds for NHS dentistry.
Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes!
Recorded on 19th August 2020
Catch-up on episode one of Inside Out: NHS Dentistry Discussed...
Nigel Jones, Practice Plan Sales and Marketing Director, talks to Eddie Crouch, Vice Chair of the British Dental Association (BDA) Principal Executive Committee, about the big issues that matter in NHS dentistry today! Eddie talks about the recent BDA cyberattack, the support made available for dentists throughout the pandemic and what the future looks like for the profession.
Inside Out: NHS Dentistry Discussed is part of a series of live webinars with Nigel Jones. Click here to book onto our upcoming episodes!
Recorded on 12th August 2020
Les Jones catches up with Simon Thackeray as he settles into his eighth week of welcoming patients back.
Simon shares some insights into how life has been back in the practice since we last spoke to him and what challenges and/or positives have been experienced in that time.
What you’ll hear: * Has the supply, cost and working with PPE changed * How have patients responded to the use of PPE * Is there any additional equipment needed/purchased * Has capacity and/or enquiries increased in recent weeks * How has fallow affected practice productivity and patient expectations.
Who should listen: * All dental professionals.
*Recorded on 4th August 2020
Donna Hall talks to Suresh Govind about the realities of being back in practice post COVID-19.
Suresh shares his views on the changes in his work life since the doors have reopened and how he and his team are adapting to the new ways of working.
What you’ll hear today:
- How have you adapted to the many changes in practice
- How has having a membership plan helped during lockdown
- Are there any changes that would become permanent
- What are the long term positives and challenges going forward.
Who should listen:
- All dental professionals.
Recorded on 24th July 2020
Nigel Jones talks to Sarah Buxton about challenges and changes for employees and employers post lockdown.
Sarah shares details about the recent employment law changes, hot topics currently being queried and new barriers that the team may face when returning to work.
What you’ll hear today:
- How has lockdown changed the working landscape
- What have been the implications of the rapid change in legislation/guidance
- What do employers need to be thinking about going forward
- How to deal with employee childcare issues and anxiety when returning to work.
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
*Recorded on 22nd July 2020
Matt Hadman talks to Lisa Bainham about reopening and the new ways of working as a Practice Manager.
Lisa talks about the benefits of having a plan for patients and practices throughout COVID-19 and the changes that have been implemented since the doors have reopened.
What you’ll hear today:
- How does it feel to be back in practice
- What does a day in practice currently look like
- What are the challenges for the dental profession going forward
- What to think about when introducing a plan.
Who should listen:
- All dental professionals.
*Recorded on 15th July 2020
Les Jones talks to Chris Barrow about what the changes we have seen post COVID-19 and how they have affected dental practices as they settle into a new way of working.
Chris shares his insights on the challenges faced to date and what we learnings we can take from the last few months for the future.
What you’ll hear today:
- What are the main concerns from dental practices
- Is the digital patient journey here to stay
- What positive changes have been inspired from the last few months
- What are the key actions and challenges for practices going forward.
Who should listen:
- All dental professionals.
*Recorded on 16th July 2020
Michelle Hardy, Regional Support Manager, talks to Helen Bodsworth about what has happened since reopening the doors as a Practice Manager.
With so many changes in the ways of working as practices reopen, we hear about how these have affected the team and patients.
What you’ll hear:
- What has happened regarding returning to work for the team
- How PPE and fallow has changed ways of working
- How has patient prioritisation been implemented
- How have patients reacted to returning to the practice
- What have been the biggest challenges since reopening.
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
*Recorded on 10th July 2020
Guy Deeming talks to Richard Scarborough about how consultations have changed as the recent pandemic has accelerated the speed in which we transition into virtual consultations.
Guy talks about how to adapt to new ways of working and changing standard operating procedures to meet patients needs.
What you’ll hear:
- How to transition to a more digital business model
- Positive patient, community and branding perception
- How online services assist patient needs and safety
- How has the quality of service and engagement changed with virtual consultations
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
Recorded on 1st July 2020
Deborah Bell talks to Faye Donald about the challenges faced through COVID-19 and the impact on dental hygienists.
Faye shares some insights on the main fears being expressed throughout the hygienist community about the return to work and their future adaption.
What you’ll hear:
- About the Facebook group ‘Dental Ninjas’
- How forums and webinars helped to pass the time during lockdown
- The reality of returning to work and potential adaptions for the future
Who should listen:
- All dental professionals.
Recorded on 2nd July 2020
Sarah Barnard talks to Pat Langley about the challenges faced through COVID-19 and the continual support that Apolline are providing.
Pat shares some insights on the main questions being asked throughout the dental community and guidance and clarity that can be found to assist practices reopening.
What you’ll hear:
- What have been the top three questions regarding reopening
- What are the correct SOP’s that should be followed
- What are the changes in the patient journey
- How are teams/staff reacting to returning to work.
Who should listen:
- All dental professionals
Recorded on 25th June 2020
Les Jones talks to Simon Thackeray as he reaches his third week of welcoming patients back.
Simon shares some insights into how he has found the past few weeks back in the practice and the challenges that the new ways of working bring to both staff and patients.
What you’ll hear:
- What have been the main changes and challenges since reopening
- What level of service is currently available due to guideline constraints
- What is the ‘new normal’ and what does this look like short and long term
- Top tips for reopening and new ways of working.
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
Recorded on 25th June 2020
Eleanor Young, Business Development Manager, talks to Harry Singh about what lockdown has been like and the positives that can be taken from the new ways of working and thinking for the future.
What you’ll hear:
- What challenges/highlights has lockdown created both professionally and personally
- What growth areas have you found as a result of restricted practice opening
- What should the marketing focus look like going forward
- Finance priorities, both patient and practice
Who should listen:
- Practice Owners and Managers
- Anyone who leads a team.
Recorded on 15th June 2020
Suki Singh, Regional Support Manager, talks to Kris Leeson, Principal Dentist at Thorpe Dental Group, about joining together cluster community practices to set up a UDC through COVID-19.
Detailing how this came about and what to consider moving towards the reopening of practices.
What you’ll hear:
- How and why was the cluster UDC set up and what were the barriers
- What does the UDC look like now
- What plans are being implemented for reopening
- What are the PPE challenges post lockdown
Who should listen:
- All dental professionals.
*Recorded on 5th June 2020
**The playback resolution and quality of this recording is not usual standard