Patient Experience Radio: Recent Episodes
Patient Experience Network
The Patient Experience Network presents "Patient Experience Radio", a new platform to spread the word on best practice in patient experience. These podcasts will focus on case studies and examples of work that have enhanced the patient experience and we hope to either inspire you to strive for improvement in your own work, or to reassure you that the things you are already doing are brilliant.
Ep 42: Royal Cornwall Hospitals Trust - Cornwall and Isles of Scilly End of Life Learning Path
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Suzanne Adams.
This project was a finalist in the “Partnership Working to Improve the Experience” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/QgiVVlhawpQ
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@RCHTWeCare @PEN_NEWS #PEN10 #PENNA2019
Webinar recording from 24 May 2022.
The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year’s awards, there is an opportunity for a diverse range of teams to showcase their work.
In this podcast, we discuss what makes a successful entry with our Question & Answer Session. Our panelists, consisting of judges and previous winners (from NHS trusts and industry), answer questions posed by prospective PENNA entrants on all things submission related. The conversation includes top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
Webinar recording from 24 May 2022.
The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year’s awards, there is an opportunity for a diverse range of teams to showcase their work.
In this podcast, we consider what makes a successful entry. Our panelists, consisting of judges and previous winners (from NHS trusts and industry), discuss how to use the judging criteria to create an impressive case study from your work. The conversation includes top tips on how to ensure you demonstrate the impact of your work on patient and staff experience.
Webinar recording from 24 May 2022.
The Patient Experience Network National Awards (PENNA) recognise best practice in patient experience across all areas of health and social care in the UK. The aim of the awards is to improve patient and staff experience by sharing and celebrating best practice. With over 20 categories in this year’s awards, there is an opportunity for a diverse range of teams to showcase their work.
In this podcast, we considered what makes a successful entry. Managing Director of PEN, Ruth Evans, and Group CEO of Picker, Chris Graham, discuss how to use the judging criteria to create an impressive case study from your work.
Ep 48: County Durham and Darlington NHS Foundation Trust - CDDFT Cancer Patient Experience Programme
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Clare Doney
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/sTTBlcO59qM
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@CDDFTNHS @PEN_NEWS #PEN10 #PENNA2019
Ep 47: Tameside and Glossop Strategic Commission & Tameside and Glossop Integrated Care Foundation Trust - Partnership Engagement Network (PEN)
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jody Smith
This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/veg_Ys-vjXI
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@tandgicft @TGCCG @PEN_NEWS #PEN10 #PENNA2019
Ep 46: Cinapsis - Cinapsis SmartReferrals
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Owain Rhys Hughes
This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/72gunhOYvVg
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@myCinapsis @PEN_NEWS #PEN10 #PENNA2019
Ep 45: King Edward VII’s Hospital - Improving Inclusion and Welcome in Imaging Suite
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Louise Blunt on behalf of Heather Mills and Tonya Kloppers
This project was a finalist in the “Environment of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/7mynxETy6bU
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@KEVIIHospital @PEN_NEWS #PEN10 #PENNA2019
Ep 44: Healthwatch Essex - Voice of Young People in Secure Mental Health Unit Helps to Shape Changes in Services
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Hannah Fletcher
This project was a finalist in the “Engaging and Championing the Public” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/6Fj6jAFEvwo
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@HWEssex @PEN_NEWS #PEN10 #PENNA2019
Ep 43: Nottingham University Hospital NHS Trust - Wear to Care
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Giles Matsell
This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/mP-jIUTj-uU
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@TeamNUH @PEN_NEWS #PEN10 #PENNA2019
Ep 41: Hywel Dda University Health Board - Home Healthcare - Home Support Team
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Janice Cole Williams
This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/ByuvqoM9xk4
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@HywelDdaHB @PEN_NEWS #PEN10 #PENNA2019
Ep 40: Blackpool Teaching Hospitals NHS Foundation Trust - Patient Cancer Care Improvement (PCCI)
Introduction by Ruth Evans, Managing Director of PEN.
Interview with David Baxter
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/bF65QJfZlYA
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@BlackpoolHosp @PEN_NEWS #PEN10 #PENNA2019
Ep 39: Birmingham Women's and Children's Hospital NHS FT - Dora - Video Interpreting Device
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Mark Hillier and Ella Ortega
This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://youtu.be/CsZHsNN1j2Y
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@BWH_NHS @Bham_Childrens @PEN_NEWS #PEN10 #PENNA2019
Ep 38: Manchester University NHS Foundation Trust - Fast Track Accessibility Programme
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jane Abdulla and Harriet Prust
This project was a finalist in the “Environment of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=8xIHt5vhTM4&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=79
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@MFTnhs @PEN_NEWS #PEN10 #PENNA2019
Ep 37: Nottingham University Hospitals NHS Trust - CPR Teachathon
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Emma Ryan
This project was a finalist in the “Engaging and Championing the Public” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=cvuT_nvYC6Y&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=84
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@TeamNUH @PEN_NEWS #PEN10 #PENNA2019
Ep 36: Ashford and St Peter's NHS Foundation Trust - Patient Experience Team
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jacqui Rees
This project was a finalist in the “Team of the Year” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=esRK51GlEyw&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=54
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@ASPHFT @PEN_NEWS #PEN10 #PENNA2019
Ep 35: Birmingham Women's and Children's NHS Foundation Trust - Young Adult Volunteering
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Aisha
This project was a finalist in the “Strengthening the Foundation” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=DfDCNGrfb4M&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=66&t=23s
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@BWH_NHS @Bham_Childrens @PEN_NEWS #PEN10 #PENNA2019
Ep 34: Northumbria Healthcare NHS FT - Supporting Happy, Healthy and Productive Teams - Our Year of Discovery
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Annie Laverty
This project was a finalist in the “Staff Engagement/Improving Staff Experience” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=7SPaf8adTNE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=85
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@NorthumbriaNHS @PEN_NEWS #PEN10 #PENNA2019
Ep 33: Royal Devon & Exeter NHS Foundation Trust - With You in Mind, Teamwork and Collaboration
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Tina Grose
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=J1qw2ilS3js&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=47&t=16s
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@RDEhospitals @macmillancancer @forcecancer @elfcharity @PEN_NEWS #PEN10 #PENNA2019
Ep 32: Liverpool University Hospitals NHS Foundation Trust - Samaritans in the Emergency Department
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Clare Pritchard, Rachel Howley and Kelly Johnson
This project was a finalist in the “Integration and Continuity of Care” & “Partnership Working to Improve the Experience” categories as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=qNjAuEmCx14&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=75
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@PEN_NEWS #PEN10 #PENNA2019
Ep 31: East London NHS FT - Service User Led Accreditation Programme
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Sally Wilkin, Simona Shaygan and Sheila Menzies
This project was a finalist in the “Measuring, Reporting and Acting" & "Using Insight for Improvement” categories as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=sqh6_2VjdKM&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=56
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@NHS_ELFT @PEN_NEWS #PEN10 #PENNA2019
Ep 30: Cancer Patient Experience Survey in Practice and Picker Introduction by Ruth Evans
Interview by Megan Bilas, National Programme Lead at Picker Europe and Ruth Hendy, Lead Cancer Nurse at University Hospitals Bristol and Weston.
For more information please go to our website: http://patientexperiencenetwork.org/
Follow us:
Twitter: @PEN_NEWS @pickereurope
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@pickereurope @PEN_NEWS #PEN10 #PENNA2019
The other CPES podcasts can all be found here: https://patientexperiencenetwork.org/resources/patient-experience-radio/
Ep 08: University Hospitals of Leicester NHS Trust - In Patient Support and Information Rounds
Ep 12: Wessex Cancer Alliance - Improving Access to Cancer Nurse Specialists and Key Workers
Ep 16: The Princess Alexandra Hospital NHS Trust - It Matters to Me
Ep 19: University Hospital Coventry and Warwickshire NHS Trust - Let’s Talk - Rooms to Deliver Sensitive Conversations
Ep 29: Cardiff and Vale University Health Board - Young Carers in Schools Award
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Suzie Becquer-Moreno
This project was a finalist in the “Integration and Continuity of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=53DM04tR8ao
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@CV_UHB @PEN_NEWS #PEN10 #PENNA2019
@whatworksCSC @YMCAEng_Wales @childrensociety @cardiffcouncil @VOGCouncil @carerstrustsew
https://whatworks-csc.org.uk/person/cascade/
https://www.childrenssociety.org.uk/
https://www.ctsew.org.uk/
Ep 28 - Nottingham University Hospitals NHS Trust - Developing Digital Technology Solutions to Improve Care for Cancer Patients
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Ananth Sivanandan
This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=Q1ZQLkDG9MY&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=91
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@TeamNUH @PEN_NEWS #PEN10 #PENNA2019
Ep 27 - Birmingham Women's and Children's NHS Foundation Trust - Magnolia House: Co-design with Bereaved Families
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Nicki Fitzmaurice
This project was a finalist in the Environment of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=4ZZdoRxAzMo&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=68
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@nickifitz @BWH\_NHS @Bham\_Childrens @Wesleyan @MollyOllys @PEN\_NEWS #PEN10 #PENNA2019
Ep 26: Leicestershire Partnership NHS Trust - Knead to Chat
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Alison Kirk
This project was our winner in the “Environment of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=Ymk4UQv4Mmk&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=73
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@LPTnhs @AKirk3524 @PEN_NEWS #PEN10 #PENNA2019
Ep 25: University Hospitals of Leicester - Prostate Cancer Remote Monitoring
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jo Wortley and Nicola Bakewell
This project was our winner in the “Partnership Working to Improve the Experience” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=fVyZO7Dth4k&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=19
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@WortleyJo @PEN_NEWS #PEN10 #PENNA2019
Ep 24: Nutricia - Supporting a Home Enterally Fed Patient to Achieve his Dreams of Running the London Marathon
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Laurie Cowell
This project was our winner in the “Personalisation of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=puUJ-OCrv9c&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=85
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@PEN_NEWS #PEN10 #PENNA2019 @LaurieC98640080 @nutriciaHCPUK
Ep23: Gloucestershire Hospitals Foundation Trust - Homeless Patient Guidelines Initiative
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Shona Duffy
This project was our winner in the "Using Insight for Improvement” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=ffL-LBfdOFE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=69
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@PEN_NEWS #PEN10 #PENNA2019 @gsqia @gloshospitals @thejeantucker
Ep 22: Serco Health and Norfolk & Norwich University Hospitals Foundation Trust - Making Food Fun
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Debbie Jones
This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=5l06ZbD7Kdo&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=45
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@PEN_NEWS #PEN10 #PENNA2019 @SercoHealth @CathyBNIV @PatientExp_NNUH @NNUH
Ep 21: Shropshire Community Health NHS Trust - Observe and Act
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Mark Donovan.
This project was a finalist in the “Using Insight for Improvement” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=i0y4T7iZix8&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=43
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@PEN_NEWS #PEN10 #PENNA2019 @ShropCommHealth #ObserveAct
Ep 20: University Hospital Plymouth NHS Trust - KMC - Parental Accommodation
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Katie Hoffman
This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=sH9ooIX54HE&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=42
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@PEN_NEWS #PEN10 #PENNA2019
Ep 19: Let's Talk - Rooms to Deliver Sensitive Conversations
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Vanessa McDonagh
This project was a finalist in the “CPES” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=8s22bHlpl-Y&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=41
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@PEN_NEWS #PEN10 #PENNA2019
Ep 18: The Mid Yorkshire Hospitals NHS Trust - Hospital Based Carer Support
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Maria Green-Lynch, Tamsyn Wright & Michelle Turner
This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=rFZkephyGt8&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=37
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@PEN_NEWS #PEN10 #PENNA2019
Ep 17: South West Neonatal Network - A Stay in Neonatal Care - An Animated Guide to your Role as Parents and What to Expect
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Rebecca Lemin
This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=_uf06ZLs9H0&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=35
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@SWNeonatal @Rebeccalemin @PEN_NEWS #PEN10 #PENNA2019
Ep 16: The Princess Alexandra Hospital NHS Trust - It Matters to Me
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Ann Nutt.
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=plZsu67usBU&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=34
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@panel_patient @PEN_NEWS #PEN10 #PENNA2019
Ep 15: University Hospitals of Leicester NHS Trust - Family, Carers and Friends Charter
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jennifer Kay
This project was a finalist in the “Support for Caregivers, Friends and Family” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=gVkm9x5IHTM&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=28
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@UHL_DOE @PEN_NEWS #PEN10 #PENNA2019
Ep 14: University Hospitals of Leicester NHS Trust - The Forget Me Not Scheme
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Justine Allen
This project was a finalist in the “Personalisation of Care” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit:
https://www.youtube.com/watch?v=CEhIG9EHfJU&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=27
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@UHL_DOE @PEN_NEWS #PEN10 #PENNA2019
Ep 13: University Hospitals of Leicester NHS Trust - ICU Patients & Relatives: Are They Really Listened To? - Providing Opportunities for ICU Patients in an Acute Trust to Engage with the Mulit-Disciplinary Team to Ensure they are Truly Heard and Translating this into Meaningful Action
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jo Hollidge, Head of Nursing - ITAPS.
This project was a finalist in the “Engaging and Championing the Public” & “Using Insight for Improvement” categories as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit:
https://www.youtube.com/watch?v=QURne7JVKeA&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=25&pbjreload=101
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@Leic_Hospital @PEN_NEWS #PEN10 #PENNA2019
Ep 12: Wessex Cancer Alliance - Improving Access to Cancer Nurse Specialists and Key Workers
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Gilly, Marian, Emma
This project was a finalist in the “CPES Award” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit:
https://www.youtube.com/watch?v=GJp0PKVv0pQ&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=24
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@NHS_WCA @PEN_NEWS #PEN10 #PENNA2019
Ep 11: Cambridge University Hospitals - Developing a Shared Service Culture Book
Introduction by Ruth Evans, Managing Director of PEN.
This project was a finalist in the “Staff Engagement/Improving Staff Experience” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=XYnxcUF4YR4
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@CUH_NHS @PEN_NEWS #PEN10 #PENNA2019
Ep 10: Northampton General Hospital, Kettering General Hospital, Young Healthwatch Northamptonshire - The Takeover Challenge
Introduction by Ruth Evans, Managing Director of PEN.
Interview with James Allan, Rachel Lovesy & Esther Stimpson
This project was a finalist in the “Engaging and Championing the Public” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=x_KQwnsJBQM&t=1s
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@KettGeneral @YHWNorth1 @James_allan_88 @Esta86 @NGHRLovesy @NGHnhstrust @PEN_NEWS #PEN10 #PENNA2019
Ep 09: Birmingham Women’s and Children’s NHS Foundation Trust - Noah’s Star
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Jo-Anne Shellum
This project was the runner up in the “Partnership Working to Improve the Experience” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=xSyA3Upy-yY&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=19
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@NoahsStar @PEN_NEWS #PEN10 #PENNA2019
Ep 08: University Hospitals of Leicester NHS Trust - In Patient Support and Information Rounds
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Janice Brown
This project was the winner of the “CPES Award” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=nH0AiulgDVA&feature=youtu.be
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@JaniceBrown9 @Leic_hospital @PEN_NEWS #PEN10 #PENNA2019
Ep 07: Nutricia - A Service Evaluation of the Acceptability and Use of a Mobile App for Communication between Home Enterally Tube Fed Patients and Home Care Nurses
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Nicola Wayne & Laurie Cowell
This project was a finalist in the “Communicating Effectively with Patients and Families” & “Measuring, Reporting and Acting” categories as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=M8c4LRvnlYQ&feature=youtu.be
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@NutriciaHCPUK @PEN_NEWS #PEN10 #PENNA2019
Ep 06: Air Arts - University Hospitals of Derby and Burton NHS Foundation Trust
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Laura Waters
This project was a finalist of the “Team of the Year” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=TmwNWMjWfYs&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=51
Rosie’s Single - A Grateful Heart: https://www.youtube.com/watch?v=nQu_FvdBxWE
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@AirArtsUHDB @PEN_NEWS #PEN10 #PENNA2019
Ep 05: Royal Cornwall Hospitals NHS Trust - 'Butterfly Cornwall' A Scheme to Enhance End of Life Care For Patients and Their Loved Ones
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Steph Brelsford and Liz Thomas from Royal Cornwall Hospitals NHS Trust.
This project was the winner of the “Communicating Effectively with Patients and Families” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To watch the video presentation please visit: https://www.youtube.com/watch?v=alZmxyyKd6Q
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@rchtpallandeol @PEN_NEWS #PEN10 #PENNA2019 #ButterflyCornwall @RCHTWeCare @ClaireDepChief @RCHTCharity
Ep 04: Warrington and Halton Teaching Hospitals NHS FT - Enhancing Patient Experience with Shared Reading
Introduction by Ruth Evans, Managing Director of PEN.
Interview with Natalie Kaas Pontoppidan, Trish Richardson and Jeanette Singleton.
This project was the winner of the “Partnership Working to Improve the Experience” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To see the presentation please visit: https://www.youtube.com/watch?v=15g_ptgFhos&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=18
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@thereaderorg @WHHNHS @PEN_NEWS #PEN10 #PENNA2019
Ep 03: Swansea Bay Health Board - Digital Patient Stories for Service Improvement
Introduction by Ruth Evans, Managing Director of PEN
Interview with Prue Thimbleby of Swansea Bay Health Board
This project was the winner of the “Turning it Around” category as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To see the presentation and animation please go to: https://www.youtube.com/watch?v=W7ysYigKZf0&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=33
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@SwanseabayNHS @pruethimbleby @story4health #PEN10 @PEN_NEWS #PENNA2109
Ep 02: Surrey Heartlands Health and Care Partnership - "Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners"
Introduction by Ruth Evans, Managing Director of PEN
Interview with Rich Stockley of Surrey Heartlands Health & Care Partnership
This project was the winner of the “Integration and Continuity of Care” & "Using Insight for Improvement” categories as part of PENNA 2019.
For more information please go to our website: http://patientexperiencenetwork.org/
To see the presentation and animation please go to: https://www.youtube.com/watch?v=W7ysYigKZf0&list=PL2OvEMhI_T9_HL0qc-HLiQ8SF5zF_EoTe&index=33
Follow us:
Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork/
LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@SurreyHeartland @TheNakedCitizen @ChantalEdge @PEN_NEWS #PEN10 #PENNA2019
Ep 01: University Hospitals Plymouth - #RehabLegend
#rehablegend
Introduction by Ruth Evans Managing Director of PEN and interview with Kate Tantam of University Hospitals Plymouth NHS Trust.
This project was a finalist in the “Innovative use of Technology/Social/Digital Media” category as part of PENNA2019. They were recognised as the overall winner of PENNA2019.
For more information please go to our Website: http://patientexperiencenetwork.org/
Follow us on Twitter: @PEN_NEWS
Facebook: https://www.facebook.com/patientexperiencenetwork LinkedIn: https://www.linkedin.com/company/patient-experience-network/
Instagram: https://www.instagram.com/patientexperiencenetwork/
@plymicureha1 @tantamkate www.rehablegend.com #RehabLegend #PENNA2019 #PEN10 @PEN_NEWS
This is a trailer for the upcoming Patient Experience podcasts, outlining what it's all about and why we are doing it.
If you like what we do, please follow us on Twitter @PEN_NEWS and on Facebook at Patient Experience Network. If you would like to know more, extra information can be found on our website: https://patientexperiencenetwork.org/