The Raving Patients Podcast: Recent Episodes
Dr. Len Tau
The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your dental practice’s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reviews Doctor himself, Dr. Leonard Tau!
For more information visit: https://www.drlentau.com/
Your practice management software holds plenty of data, but is it giving you the insights you actually need to grow? In this episode, Dr. Len Tau sits down with Vin Cardillo, founder of Pronto Dental, to discuss why tracking the right metrics matters more than simply collecting data. From profitability and benchmarking to missed phone calls and perio performance, Vin shares how dentists can make smarter decisions, improve accountability, and build more profitable practices by understanding the numbers behind their business.
Vin shares how aggregating data from multiple systems including practice management, accounting, HR, reputation management, and phone systems creates a clearer picture of practice performance. He explains how benchmarking helps identify opportunities for improvement and why focusing on a handful of high-impact metrics can dramatically increase profitability.
The conversation also explores common areas where practices lose revenue, including missed phone calls, low periodontal treatment rates, accounts receivable, and underutilized production capacity. Vin discusses the importance of accountability, consistent SOPs, reviewing monthly financials, and using data to build confidence as a business owner. Whether you're a solo practitioner or growing multiple locations, this episode offers practical insights to help you run a healthier, more profitable dental practice.
What You'll Learn
- Why your practice management software alone isn't enough.
- The value of combining data from multiple systems into one dashboard.
- The benchmarks every dental practice should monitor.
- How missed phone calls and poor scheduling impact revenue.
- Why periodontal treatment rates are one of the biggest missed opportunities.
- The financial metrics every dentist should understand.
- How data creates accountability throughout your team.
- Why confidence in your numbers leads to better business decisions.
— Key Takeaways
01:00 Introduction and guest welcome
04:00 What Pronto Dental is and how it works
07:22 Why every practice needs a performance dashboard
12:30 The limitations of relying only on your practice management system
14:40 Understanding your P&L and key financial metrics
16:53 Benchmarks every dental practice should monitor
21:01 The most overlooked metrics in dentistry
23:20 What private practices can learn from DSOs
24:04 Low-hanging opportunities to increase profitability
26:05 Avoiding data overload and taking action
28:01 The biggest benefit of using performance data
29:18 Building accountability through measurable metrics
31:51 Lightning Round
36:35 How to connect with Vin Cardillo and closing remarks
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Connect With Vin
Email: vin@prontodental.com
Learn how Pronto Dental helps practices aggregate data, benchmark performance, improve accountability, and uncover growth opportunities across every area of the business. Vin also offers 20% off the onboarding fee for listeners of the Raving Patients Podcast when you mention the show.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if the problem isn't your marketing, but what happens after the lead comes in? Too many dental practices spend thousands on ads only to watch potential patients disappear because of slow follow-up, poor communication, and broken systems.
Dr. Len Tau welcomes Tim Hines, President of Briteline Dental, to discuss one of the biggest challenges facing dental practices today: converting high-value treatment leads into scheduled patients. Tim shares how his team helps practices improve lead response times, nurture prospective patients, and build trust through human-first communication.
Throughout the conversation, they explore why many practices mistakenly blame their marketing agencies when the real issue lies in lead management and follow-up systems. Tim explains the importance of speed-to-lead, multiple touchpoints, and conversational selling, especially for patients considering treatments like implants, full-arch restorations, and cosmetic dentistry.
They also discuss the role of AI in dentistry, the impact of financing conversations, and how practices can avoid wasting valuable chair time on unqualified leads. If you've ever wondered why your marketing isn't producing the ROI you expect, this episode offers practical strategies you can implement immediately.
What You'll Learn * Why most dental practices have a lead management problem, not a marketing problem. * The importance of speed-to-lead and consistent follow-up. * How conversational selling increases treatment acceptance. * Where AI fits into patient communication and where human connection still wins. * How to qualify patients without making financing the focus. * Ways to improve conversion rates for implants, full-arch cases, and cosmetic dentistry. * How practices can avoid wasting valuable chair time on unqualified patients. * Simple changes you can make this week to improve lead conversion.
— Key Takeaways 01:55 Introduction to Tim Hines and Briteline Dental
04:00 What Briteline Dental Does for Dental Practices
06:35 Why Practices Blame the Wrong Problem
11:32 The Biggest Lead Conversion Mistakes Practices Make
16:03 Understanding the ROI of Big Case Marketing
19:12 How Outsourcing Lead Management Helps Practices Grow
22:22 Why Patient Advocates Matter More Than Appointment Setters
25:35 The Power of Conversational Selling
27:15 AI vs. Human Connection in Dental Practices
29:39 Is It a Marketing Problem or a Systems Problem?
31:50 Financing Conversations and Treatment Acceptance
35:00 Avoiding Unqualified Patients on the Schedule
36:52 Simple Changes to Improve Lead Conversion Today
37:57 How to Connect with Tim Hines
39:33 Final Thoughts and Supercharge Your Dental Practice Reminder
Your practice management software isn't the problem. More often than not, it's the workflows behind it. In this episode, Dr. Len Tau sits down with Jill Nesbitt, founder of Optimize Dental Consulting, to discuss how dental practices can maximize their technology, improve patient experience, and eliminate operational bottlenecks without constantly chasing the next software solution.
Whether you're a solo practice or managing multiple locations, Jill shares why software adoption, team training, and standardized workflows have a greater impact than the software itself. They also explore common mistakes practices make during software transitions, why patient billing often creates the biggest frustrations, and how optimizing existing systems can improve efficiency, profitability, and patient satisfaction.
What You'll Learn * Why workflow matters more than the software itself * The biggest patient experience issues caused by poor system adoption * Signs your practice has outgrown its current software * How to successfully transition to cloud-based dental software * The importance of team buy-in and change management * Ways to maximize the technology you're already paying for * How better workflows improve collections, operations, and patient satisfaction * Why standard operating procedures (SOPs) are essential for software success * Common mistakes practices make during implementation * How multi-location practices can standardize operations without sacrificing efficiency
— Key Takeaways 01:42 Stop Blaming the Software: Fixing the Workflows That Shape Patient Experience
03:16 Meet Jill Nesbitt and Optimize Dental Consulting
06:15 Why Most Practices Only Use a Fraction of Their Software
08:29 Choosing the Right Cloud-Based Practice Management System
12:30 How Software Directly Impacts Patient Experience
16:37 When It's Time to Switch Software
22:50 Unlocking Hidden Features and Workflow Automation
25:26 Training Your Team for Long-Term Success
28:34 Managing Change and Getting Team Buy-In
31:18 The First Step to Optimizing Your Current Software
34:58 Lightning Round with Jill Nesbitt
39:02 Final Thoughts and How to Connect with Jill
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Connect With Jill Website:https://www.optimizedent.com/
LinkedIn: https://www.linkedin.com/in/jillnesbitt
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Burnout has become one of the biggest challenges facing dentists today, but it doesn't have to define your career.
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with returning guest Dr. Eric Block to discuss the realities of burnout, the hidden stressors dentists face, and the practical systems that can transform a chaotic practice into one that supports both professional success and personal well-being.
Dr. Block shares his own journey from questioning his career to rediscovering his passion for dentistry. Together, they explore leadership, standard operating procedures, going out of network, patient relationships, technology, and why creating efficient systems isn't just good for business—it's essential for your mental health. Whether you're a new dentist or an experienced practice owner, this episode is full of practical advice for building a healthier, more profitable practice.
What You'll Learn * Why burnout happens to so many dentists and how to recognize the warning signs. * The importance of seeking help before stress becomes overwhelming. * How leadership directly impacts practice culture and team performance. * Why documented systems and SOPs reduce stress for both dentists and staff. * The benefits and challenges of transitioning out of PPO insurance plans. * How adding new technology and services can reignite your passion for dentistry. * Why sleep apnea treatment is one of the biggest opportunities in modern dental practices. * Practical strategies for creating a practice that supports your life instead of consuming it.
Key Takeaways 00:54 From Burnout to Better Dentistry: Systems, Technology, and Sanity
03:53 Dr. Eric Block's journey into dentistry
05:40 Experiencing burnout and finding help
10:11 Why dentists struggle after dental school
14:45 Recognizing the warning signs of burnout
16:45 Getting help through therapy, coaching, and mentorship
18:53 The reality of PPOs and going out of network
23:42 Why every practice needs documented SOPs
25:46 Becoming a stronger leader
27:45 Building a practice that supports your life
29:58 What makes a healthy, high-performing practice
32:00 Why sleep apnea treatment excites Dr. Block
34:15 Lightning Round
37:50 How to connect with Dr. Eric Block
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Connect with Dr Eric
Website: https://useflomo.com
https://thestressfreedentist.com
Email: eric@useflomo.com
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Barrett Cox, Director of Performance Marketing at Net32, to discuss what dental marketing actually looks like in 2026. From online reputation and Google reviews to AI, paid advertising, and patient retention, Barrett shares practical strategies that help practices grow without wasting their marketing budget.
Rather than chasing every new marketing trend, Barrett explains why the strongest practices focus on building trust first. A great patient experience, consistent educational content, and a solid online presence create the foundation that makes every marketing dollar work harder. He also shares how practices can better evaluate marketing agencies, avoid misleading performance metrics, and measure success using simple business numbers instead of complicated dashboards.
Whether you're investing heavily in marketing or just getting started, this conversation offers practical advice to help you attract more patients, retain the ones you already have, and build sustainable growth for your practice.
What You'll Learn * Why reputation and trust are still the biggest drivers of new patient growth * How to maximize a small dental marketing budget * Common Google Ads mistakes that waste money * The importance of patient retention before patient acquisition * Simple ways to measure marketing ROI without complex dashboards * How AI is changing dental marketing and SEO * Why consistency matters more than posting constantly * How to evaluate whether your marketing agency is actually delivering results * The front desk's role in converting marketing leads into patients * Marketing strategies every dental practice should prioritize in 2026
— Key Takeaways 00:55 Welcome to the Podcast & Introducing Barrett Cox
03:05 What Net32 Does for Dental Practices
05:02 What's Working in Dental Marketing in 2026
07:20 Google Ads, Brand Searches & Avoiding Wasted Spend
11:17 Marketing on a Small Budget
14:35 How to Measure Marketing Success
18:50 Building the Right Foundation Before Marketing
20:31 AI, SEO & The Future of Dental Marketing
22:23 Why Marketing Sometimes Fails
26:42 Easy Marketing Wins Every Practice Can Implement
28:20 Avoiding Marketing That Looks Good But Doesn't Perform
30:13 The Front Desk's Impact on Marketing ROI
30:52 Should Practices Use AI Receptionists?
32:38 The Biggest Marketing Mistakes Dentists Make
34:25 Final Marketing Advice & How to Connect with Barrett
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Connect with Barrett
Website: https://www.net32.com/
Email: bcox@net32.com
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
AI is changing dentistry faster than ever, but when it comes to marketing, not everything should be automated.
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Michael Myers, CEO of DelMain, to discuss how dental practices can use AI to attract more patients without losing the authenticity that builds trust. From AI-powered search engines and Google's evolving algorithms to reviews, SEO, paid ads, and website strategy, Michael shares practical insights every dentist should understand before making their next marketing decision.
If you've been wondering how AI will impact patient acquisition and what your practice should prioritize today, this conversation offers a clear roadmap for staying ahead.
What You'll Learn
- How AI is changing the way patients search for dentists
- Why authentic content beats AI-generated content every time
- The biggest AI marketing myths dentists should ignore
- How reviews influence both Google and AI search recommendations
- Why custom websites outperform generic templates
- The future of Google Ads, Meta Ads, and AI-powered search
- Practical ways to use AI without sacrificing the patient experience
- What makes a dental practice become the obvious choice online
Key Takeaways
02:00 How AI Is Reshaping Dental Practice Growth
03:38 What DelMain Does for Dental Practices
04:45 How AI Is Changing Dental Marketing
07:05 Where AI Fits Into the Patient Experience
12:20 The Biggest AI Marketing Myths
16:48 Google Ads vs. Meta Ads
18:35 AI Search vs. Google Search
23:08 Why Reviews Matter More Than Ever
27:26 How Practices Can Stand Out Online
29:55 Human-Led, AI-Supported Marketing
32:33 Lightning Round with Michael Myers
36:59 Final Thoughts and Special Offer
—
Connect with Michael
🌐 Website: https://delmain.co
Michael and the DelMain team help dental practices grow through customized websites, SEO, AI optimization, paid advertising, branding, and patient acquisition strategies. Mention the Raving Patients Podcast to receive a complimentary practice growth audit and a discount on a new website.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if one of the biggest growth opportunities in your practice isn't finding new patients but reconnecting with the ones you already have?
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with Ben Fish, Founder and CEO of EngageDent AI, to discuss how artificial intelligence is helping dental practices recover lost revenue, reduce no-shows, improve case acceptance, and strengthen patient relationships.
Ben shares how AI-powered patient communication tools are transforming both inbound and outbound engagement, helping practices reconnect with inactive patients, recover unscheduled treatment, and ensure no opportunity slips through the cracks. He also explains why AI should be viewed as a tool that empowers teams rather than replaces them and offers practical advice for dentists evaluating AI solutions for their practices.
If you're looking to improve patient retention, increase production, and future-proof your practice, this episode is packed with actionable insights.
What You'll Learn * Where practices are losing hundreds of thousands of dollars in unscheduled treatment * How AI can reactivate inactive patients and recover missed opportunities * Why patient trust is the key to reducing no-shows and increasing case acceptance * The difference between AI replacing staff and AI empowering staff * How AI receptionists can improve patient communication and capture missed calls * Common reasons patients delay treatment and how AI helps overcome objections * What dentists should look for when evaluating AI vendors * How AI may transform dental practices over the next five years
— Key Takeaways 01:44 $300,000 Is Hiding in Your Inactive Patient List
03:12 Meet Ben Fish and EngageDent AI
06:18 Where Practices Lose Revenue From Inactive Patients
10:42 Can AI Replace Front Desk Team Members?
15:09 Using AI to Improve Treatment Follow-Up
17:47 Real Practice Success Stories and Revenue Growth
21:50 Why Every Practice Needs Someone Answering the Phone
24:06 Winning Over AI Skeptics
26:31 How AI Reduces No-Shows
28:36 The Future of AI in Dentistry
32:30 Questions Every Dentist Should Ask AI Vendors
35:30 How Practices Can Prepare for an AI-Powered Future
37:14 Special Offer for Raving Patients Listeners
38:35 Final Thoughts and Takeaways
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Connect with Ben
Email: ben@engagedent.com
Website: EngageDent AI
Special Offer for Raving Patients listeners: Mention the podcast and receive a waived implementation fee plus a pilot program opportunity.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What separates thriving dental practices from those constantly struggling with team turnover, communication issues, and operational chaos?
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with former NCAA National Champion, AP National Coach of the Year, and executive coach Matt Doherty to discuss how championship-level leadership principles can transform dental practices. Drawing from his experience playing under legendary coach Dean Smith and leading major college basketball programs, Matt shares practical strategies for building stronger cultures, creating accountability, and developing high-performing teams.
Whether you're a practice owner, leader, or team member, this conversation offers valuable lessons on leadership, culture, hiring, and creating an environment where people can thrive.
What You'll Learn * Why culture is the foundation of every successful dental practice * The Organizational Triangle: Talent, Systems, and Culture * Leadership lessons Matt learned from Dean Smith * How to identify and communicate your practice's "why" * Why core values often fail and how to make them actionable * The importance of accountability without creating conflict * How championship teams and successful dental practices share similar principles * Why hiring for culture fit matters as much as hiring for skill * How daily huddles and repetition build consistency and excellence * Real examples of culture transformation inside dental practices
— Key Takeaways 00:56 Driving a Championship Culture with Matt Doherty
04:10 From National Championship Coach to Dental Consultant
08:01 Why Culture Matters More Than Talent
11:27 Leadership Lessons from Dean Smith
16:12 Discovering Your Why as a Practice Owner
20:28 Building the Organizational Triangle
25:45 Education Without Action Is Just Entertainment
31:35 Creating Accountability Without Conflict
35:47 A Real Dental Practice Culture Transformation
37:52 How Matt Helps Dental Practices Build Winning Teams
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Connect with Matt
Website: dohertycoaching.com
Email: matt@dohertycoaching.com
YT Channel: Doherty Coaching
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What happens after orthodontic treatment ends? For many practices, it's a missed opportunity. Patients lose retainers, stop wearing them, and eventually see their results begin to shift. Meanwhile, practices lose touch with patients and leave recurring revenue on the table.
In this episode, Dr. Len Tau sits down with Dr. Blair Feldman, orthodontist, entrepreneur, and co-founder of Retainer Club, to discuss how practices can transform retention from an afterthought into a scalable patient care and revenue strategy. Drawing from his experience building and exiting multiple orthodontic practices, Blair shares how subscription-based retainer programs help practices protect treatment outcomes while creating a seamless patient experience.
Dr. Len and Blair explore the economics of retainer programs, patient compliance, recurring revenue opportunities, AI adoption, and the importance of maintaining relationships with patients long after treatment is complete. Whether you're an orthodontist, Invisalign provider, or general dentist offering aligner therapy, this conversation offers practical strategies for extending patient lifetime value while improving clinical outcomes.
What You'll Learn * Why retention is one of the most overlooked stages of orthodontic treatment * How recurring revenue models can benefit both patients and practices * The biggest mistakes practices make after treatment is completed * How online retainer fulfillment improves patient compliance * Recommended strategies for pricing retainer programs * Why patient education is critical for long-term treatment success * The role technology and automation play in post-treatment care * How practices can increase patient lifetime value through retention programs * The importance of transparency when discussing retention and retreatment * Business lessons from building and scaling a successful dental startup
Key Takeaways 01:48 Set It and Collect It: How Smart Practices Are Building Recurring Revenue After Aligner Treatments
04:20 The Retainer Gap Most Practices Overlook
08:11 Why Retainers Need Regular Replacement
11:13 Building Predictable Recurring Revenue with Retainer Programs
14:22 The Ideal Retainer Program Playbook
17:36 What Happens When Patients Lose Their Retainers?
18:40 Creating Long-Term Retention and Wellness Scan Strategies
23:05 Subscription Models and Automated Retainer Delivery
24:11 Beyond Orthodontics: Veneer Guards, Whitening Trays, and More
26:30 Why Every Aligner Practice Needs a Retention Program
31:14 Common Objections Practices Have About Retainer Programs
32:35 Lightning Round: Business, Leadership, and Entrepreneurship
38:45 Special Offer for Raving Patients Listeners
—
Connect with Dr Blair
Co-Founder & President, Retainer Club
- LinkedIn: Blair Feldman
- Website: Retainer Club
Learn more about how Retainer Club helps practices create recurring revenue while protecting patient outcomes through seamless retainer fulfillment programs.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if the biggest issues in dentistry are the ones you can't see?
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with renowned prosthodontist and innovator Cherilyn Sheets to discuss how new diagnostic technology is changing the future of dentistry. Cherilyn shares the story behind Interview and Quantitative Percussion Diagnostics (QPD), a science-based system designed to detect cracks, loose restorations, implant instability, and structural weaknesses before they become catastrophic problems.
Dr. Tau and Cherilyn explore how this technology helps dentists improve diagnostics, increase patient trust, and boost case acceptance by showing patients issues that traditional imaging often misses. They also dive into the intersection of dentistry, engineering, AI, and preventive care, along with the journey of bringing a groundbreaking dental innovation to market.
From early diagnosis to patient communication, this conversation highlights how modern dentistry is moving beyond what can simply be seen on an X-ray.
What You'll Learn * How Quantitative Percussion Diagnostics (QPD) works * Why traditional imaging can miss structural tooth problems * How Interview technology helps improve case acceptance * The role of AI and engineering in modern dental diagnostics * How dentists can identify cracks, loose crowns, and implant instability earlier * Why preventive intervention creates better patient outcomes * How Cherilyn Sheets helped develop and commercialize this technology * The importance of combining science, integrity, and innovation in dentistry
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Key Takeaways 00:56 Introduction to Cherilyn Sheets and Interview Technology
03:30 What Interview Technology Actually Does
06:11 Who Benefits Most from QPD Diagnostics
08:42 How Technology Improves Case Acceptance
11:10 Understanding Quantitative Percussion Diagnostics (QPD)
14:52 Detecting Cracks, Stress, and Structural Problems Early
17:55 Comparing Interview to Other Diagnostic Technologies
18:35 Using QPD to Find Pain Sources Faster
19:16 Common Objections and Ease of Use in Practices
23:22 FDA Approval and Product Validation
25:29 The Story Behind the Technology's Creation
30:55 Why Interview Complements X-Rays Instead of Replacing Them
32:42 Cherilyn's Passion for Innovation and AI in Dentistry
33:45 Lightning Round Questions
40:30 Special Offer and How to Learn More About Interview
41:40 Final Thoughts and Episode Wrap-Up
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Connect with Cherilyn
Website: Innerview AI - https://innerview.ai/
Email: cgsheets@ncofi.org
Organization: Newport Coast Oral Facial Institute (NCOFI)
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if the biggest reason your marketing is not working has nothing to do with your marketing company?
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with dental marketing expert Nicole Toudouze to unpack the most common marketing mistakes dental practices are making today and what dentists need to do differently to actually see results.
Nicole shares practical insights from working with hundreds of dental practices, including why so many offices fail to define clear marketing goals, how missed phone calls quietly destroy ROI, why outdated websites sabotage ad performance, and the real budget practices need if they expect sustainable growth. The conversation also dives into AI in dental marketing, online scheduling, patient acquisition costs, realistic expectations, and why practices often blame marketing companies when the real issue lies inside the office systems.
If you are investing in marketing but not seeing the growth you expected, this episode will help you identify where the disconnect may actually be and how to build a marketing strategy that truly supports long-term practice growth.
What You'll Learn * The top five marketing mistakes dental practices are making today * Why defining clear growth goals matters before spending on ads * How missed phone calls destroy patient acquisition opportunities * Why your website can make or break marketing performance * The truth about realistic dental marketing budgets * How Google Ads actually work behind the scenes * Why dentists often give up on marketing too quickly * Nicole's thoughts on AI answering patient phone calls * The importance of tracking ROI and marketing performance * How AI and changing search behavior are reshaping dental marketing
Key Takeaways 00:45 Introduction and Episode Overview
03:42 Nicole Announces Her New Podcast
05:15 What Transcend Dental Does for Practices
06:20 The First Marketing Mistake: Lack of Clear Goals
08:10 Why Answering the Phone Still Matters
09:24 AI Receptionists vs Human Connection
13:57 Why Your Website Could Be Hurting Marketing
14:46 Online Scheduling and Patient Expectations
16:48 The Reality of Dental Marketing Budgets
21:10 Why Dentists Underestimate Marketing Costs
27:05 The Problem with Unrealistic Marketing Expectations
27:50 How Google Ads Actually Learn and Improve
30:52 Why Marketing Companies Become the Scapegoat
33:08 How AI Is Changing Dental Marketing
35:18 What to Do If You Don't Trust Your Marketing Company
37:48 How to Connect with Nicole Toudouze
38:48 Final Thoughts and Closing
—
Connect with Nicole
Website: Transcend Dental Agency
Instagram: @transcendentalagency
Facebook: Transcend Dental Agency
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if the biggest revenue leak in your practice isn't production… but what happens after treatment is completed?
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with returning guest Shreyas Parab, co-founder and CEO of Daydream, to unpack how AI is transforming dental billing, insurance verification, and revenue cycle management.
Shreyas shares how growing up in his mother's dental practice shaped his understanding of the administrative burdens that silently drain profitability and damage the patient experience. From insurance verification mistakes to denied claims and surprise patient bills, this conversation dives deep into why outdated systems are costing practices far more than they realize.
Dr. Len and Shreyas also explore the future of AI in dentistry, where it's already succeeding, where it's overhyped, and how practices can use automation to improve efficiency without sacrificing patient relationships.
If you've ever struggled with insurance headaches, front desk overwhelm, staffing challenges, or negative reviews tied to billing confusion, this episode offers a practical look at how the future of dental administration is evolving.
What You'll Learn * Why billing and insurance issues are one of the biggest causes of negative dental reviews * How inaccurate insurance verification impacts patient trust and profitability * The difference between AI that enhances a practice and AI that replaces human connection * Where AI is already thriving in dentistry today * Why administrative overload hurts both patients and team culture * How automation can improve claim follow-up and reduce denials * The future of front desk staffing and dental operations * Why patient experience still matters more than technology * How Daydream uses AI and human oversight together for RCM accuracy * What dentists should focus on if they want more freedom and less operational stress
— Key Takeaways 00:44 Introduction and Sponsor Message
02:00 Shreyas Reflects on Supercharge Your Dental Practice
04:23 Growing Up in a Dental Practice
09:30 AI's Rapid Growth in Dentistry
13:40 The Reality of AI Receptionists
17:05 How Billing Problems Hurt Patient Experience
19:46 The Hidden Cost of Insurance Verification Errors
24:45 What Dental RCM Looks Like With and Without AI
27:18 Can AI Make Mistakes?
30:15 Reducing Denials and Increasing Profitability
32:20 Which Practices Benefit Most From Daydream
35:17 The Future of the Dental Front Desk
36:55 Why Better Systems Give Dentists More Freedom
38:47 How to Learn More About Daydream
39:10 Final Thoughts and Closing Remarks
—
Connect with Shreyas
Website: Daydream Dental
Free Dental Billing Resource: Dental Billing 101
AI Google Review Analysis Tool: Daydream Google Review Analyzer
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if everything you thought you knew about local search… is only half the story?
In this episode, Dr. Len Tau sits down with local search expert Mike Blumenthal to unpack what's actually driving visibility, engagement, and patient acquisition today. From the evolving role of AI to why fundamentals like reviews, branding, and user experience still dominate, this conversation challenges the shortcuts most practices rely on.
If you're focused on rankings but not results, this episode will shift your perspective on what truly matters in building a sustainable, patient-generating online presence..
What You'll Learn * Why local search fundamentals haven't changed, even with AI advancements * How Google evaluates engagement and why it impacts your rankings * The real role of reviews, brand, and reputation in attracting patients * Why AI is changing how patients search, not what matters most * How to optimize your website for conversion, not just traffic * The growing importance of long-form, intent-based search queries * Why local brand building may be your biggest competitive advantage
— Key Takeaways 00:41 Introduction to Mike Blumenthal and local search expertise
04:03 The evolution of local search and what hasn't changed
04:40 Google algorithms vs changing search displays
06:29 The future of AI in search and user behavior
09:45 What dental practices should focus on in marketing
11:59 Website engagement and user experience fundamentals
14:38 Online scheduling and conversion strategies
16:32 Understanding engagement signals beyond bounce rate
20:36 Visibility, credibility, and engagement explained
24:47 Reviews, ratings, and patient experience balance
25:25 Categories and ranking factors in local SEO
27:54 The role of citations and directory authority
31:06 Surprising user behavior trends and AI usage
36:15 The #1 focus for dental practices moving forward
38:06 Best practices for generating effective reviews
40:18 Where to follow Mike Blumenthal
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Connect with Mike
Email: mblumenthal@nearmedia.co
Website: Near Media
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if your biggest growth opportunity isn't your marketing… but how your team communicates?
In this episode, Dr. Len Tau sits down with returning guest Danny Bobrow to break down the human side of practice growth. From the first phone call to treatment acceptance, Danny explains why trust, empathy, and communication skills are the real drivers behind case acceptance and long-term patient loyalty.
They dive into why most practices mishandle leads, how emotional decision-making impacts patient behavior, and the simple shifts your team can make to create stronger connections that lead to more yeses.
If you want better conversions, stronger relationships, and a more consistent patient experience, this episode is a must-listen.
What You'll Learn * Why patients make decisions emotionally before justifying with logic * The three C's of persuasive communication and how they impact case acceptance * How poor phone handling is costing practices new patients * What actually defines a "qualified lead" * Why listening is one of the most valuable skills in your practice * How to build trust quickly in the first 30 seconds of a call * The difference between convincing and true persuasion * How to get your entire team aligned and consistent with communication
— Key Takeaways 00:46 Introduction and episode overview
01:54 About Danny Bobrow and his background
03:24 How Danny helps dental practices grow
06:33 The importance of communication in patient conversion
08:08 Why listening is a critical skill
09:57 Overview of the Persuasion Blueprint
11:50 Emotional decision-making explained
13:19 The three C's of communication
14:58 Breaking down caring, connection, and collaboration
16:48 Common mistakes practices make
18:40 Understanding different types of "yes"
20:48 Getting team buy-in and consistency
25:45 What defines a qualified lead
28:36 Handling unqualified or difficult leads
29:02 Avoiding a "salesy" approach
31:05 Building trust in the first interaction
32:06 Why how you say things matters more than what you say
33:10 The impact of trust on referrals and retention
34:16 Lightning round Q&A
35:14 How to connect with Danny
—
Connect with Danny
📧 Email: dbobrow@aimdentalmarketing.com 🌐 Website: https://americandentalmarketing.com/
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if the biggest thing holding your practice back isn't your skills… but how you run the business?
In this episode, Dr. Len Tau sits down with Dr. Rehan Shahid to break down the real shift dentists must make to grow, scale, and reclaim their time. From understanding your numbers to building systems and empowering your team, this conversation reveals what it truly takes to move from overwhelmed owner to confident CEO.
If you've ever felt stuck in the day-to-day grind, this episode will challenge how you think about leadership, growth, and what's actually possible for your practice.
What You'll Learn * The key mindset shift from practice owner to CEO * Why most dentists stay stuck in reactive mode * How systems create scalable, stress-free growth * The KPIs every practice owner must track and understand * How to effectively delegate without losing control * Why most team meetings fail and how to fix them * The biggest profit leaks in dental practices * Practical steps to "buy back your time" as an owner
Key Takeaways
00:48 Introduction to the episode and guest
03:33 Dr. Rehan Shahid's journey and building multiple practices
06:35 Owner vs CEO mindset explained
06:57 Reactive vs proactive leadership in dentistry
08:25 Delegation and empowering your team
11:50 Systems and scaling multiple locations
12:15 Why dentists must know their numbers
12:37 Key KPIs that drive growth and profitability
15:32 How to delegate and buy back your time
17:18 When to hire an office manager
19:43 Why most team meetings fail
19:45 Building effective, structured meetings
22:39 Steps to start thinking like a CEO
24:20 Coaching, mentorship, and growth
26:46 Identifying profit leaks in your practice
30:45 Final mindset shift for long-term success
31:40 Lightning round Q&A
—
Connect with Dr. Rehan
Instagram: @practicesuccessacademy
Website: https://www.practicesuccessacademy.org/
Free 30-minute strategy call available
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If your membership plan isn't driving real retention and recurring revenue… it's probably broken.
In this episode, Dr. Len Tau sits down with Paul Lowry, CEO of Dental Menu, to unpack why most dental membership plans fail and what practices should be doing instead. From understanding the difference between access-based care and traditional discount models to leveraging subscriptions, rewards, and smarter systems, this conversation reveals how to turn your membership plan into a true growth engine.
If you want more loyal patients, better retention, and predictable revenue without relying on insurance, this episode is a must-listen.
What You'll Learn * The real reason most dental membership plans fail * The difference between a membership plan vs. a discount plan * Why "access to care intervals" outperform annual plans * How subscription-based models improve retention and revenue * The concept of "breakage" and how it increases profitability * How rewards programs boost loyalty and treatment acceptance * Why cash-pay patients are often your biggest missed opportunity * The biggest mistake teams make when implementing membership plans * How to properly track membership revenue without hurting KPIs * Ways to customize plans for different patient types
— Key Takeaways 00:47 Introduction and episode overview
02:34 Meet Paul Lowry and Dental Menu
03:57 What Dental Menu does and why plans fail
05:30 Membership plan vs discount plan explained
07:10 Why annual plans struggle with retention
08:41 Access to care intervals and subscription model
12:35 Monthly vs annual plans and auto-renewal
13:43 How membership plans increase revenue
16:51 Retention data and missed opportunities
18:29 Rewards programs and patient loyalty
20:20 Add-ons and increasing profitability
23:47 Common objections from practices
26:50 Team adoption challenges
28:09 Managing membership revenue properly
33:55 Lightning round begins
37:25 How to connect with Paul
—
Connect with Paul
Email: Paul@DentalMenu.com
Website: DentalMenu.com
Special Offer: Mention Raving Patients to get $200 off the onboarding fee
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if the biggest threat to your dental practice isn't competition… but your own physical health?
In this eye-opening episode, Dr. Len Tau sits down with Caitlin Parsons, dental hygienist and ergonomics and wellness consultant, to unpack how chronic pain and stress are silently impacting productivity, team dynamics, and patient experience.
Caitlin shares her personal journey from nearly leaving dentistry due to pain to becoming a leader in helping dental professionals create sustainable, high-performing practices. From small ergonomic tweaks to integrating yoga therapy into your daily workflow, this conversation reveals how prioritizing wellness isn't just good for your body… it's a smart business move.
If you've ever pushed through discomfort or felt burnout creeping in, this episode is your wake-up call to rethink how you care for yourself and your team.
What You'll Learn * Why chronic pain is so common in dentistry and what causes it * The connection between stress, posture, and patient experience * How poor ergonomics impacts productivity and team performance * Simple ergonomic adjustments that can make a big difference * Why "pushing through pain" can cost you long-term * The role of yoga therapy in managing stress and improving focus * Practical ways to support your team's health without major investments * How small daily habits can improve longevity in your career
— Key Takeaways 00:49 Introduction & Episode Overview
02:55 Caitlin Parsons' Background & Journey
05:55 Prevalence of Pain in Dentistry
07:05 Signs of Poor Ergonomics
09:20 Impact of Stress & Chronic Pain on Performance
12:00 Real-Life Story on Patient Perception
14:36 Desk Ergonomics & Daily Habits
16:41 What is Ergonomic Optimization?
19:04 Small Changes That Make a Big Impact
20:55 The Danger of Ignoring Pain
23:40 Introduction to Yoga Therapy
26:55 Actionable Steps for Practice Owners
31:00 Lightning Round Q&A
34:40 How to Connect with Caitlin
—
Connect with Caitlin
Website: thealignedhygienist.com
Email: hello@thealignedhygienist.com
Instagram: @thealignedhygienist
🎁 Bonus: Caitlin is offering a complimentary 15-minute ergonomic strategy call for individuals or teams looking to improve their workflow, reduce pain, and boost performance.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if the biggest growth opportunity in your dental practice isn't outside… but already sitting inside your system?
In this episode, Dr. Len Tau sits down with Lorie Streeter to unpack the real growth formula most practices overlook. While many dentists chase new patients, Lorie reveals why the true driver of sustainable growth lies in reactivating existing patients, strengthening systems, and elevating the patient experience.
From overlooked treatment plans to broken follow-up systems, this conversation dives deep into how practices can unlock hidden revenue, improve retention, and turn everyday patients into raving fans. If you want predictable growth without constantly spending on marketing, this episode is a must-listen.
What You'll Learn * Why growth in dentistry is an "inside job" * The hidden revenue sitting in your existing patient base * How poor follow-up systems are costing practices thousands * The real role of patient experience in driving referrals and retention * Why marketing alone won't fix growth problems * How office managers can become the engine behind practice success * Simple ways to improve patient experience starting immediately * The importance of listening and clear communication in case acceptance
— Key Takeaways 00:45 Welcome + Episode Introduction
03:20 What Max Assist Does and How It Helps Practices
04:56 Key Features That Set Max Assist Apart
06:50 Growth Is an Inside Job Explained
08:45 The Problem with Follow-Up Systems
11:20 Why Patient Experience Drives Growth
16:29 The Power of the Office Manager Role
19:45 Practical Ways to Improve Patient Experience
25:09 Leveraging Employer Groups for Growth
27:47Patient Retention vs New Patients
28:18 Fixing Follow-Up and Case Acceptance
29:40 One Thing to Change in Your Practice Tomorrow
31:40 Lightning Round
—
Connect with Lorie
Website: https://maxassist.com/
Email: lorie.streeter@maxassist.com
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Most dentists think growth comes from doing more… but what if it actually comes from doing less, better?
In this episode, Dr. Len Tau sits down with Kelley Tyrrell to break down what she calls The Excellence Curve—a smarter, more scalable way to grow your orthodontic and aligner cases without burning out. Kelley shares how micro-education, intentional delegation, and engineered systems can transform not just your clinical outcomes, but your entire practice efficiency.
If you've ever felt overwhelmed managing cases, second-guessing treatment plans, or stuck doing work your team could handle, this episode will shift your perspective. Because real growth is not about doing everything yourself—it is about building systems that deliver excellence consistently.
What You'll Learn * Why micro-education tied to real patient cases accelerates learning * How delegation can dramatically increase efficiency and profitability * What "The Excellence Curve" really means for dental practices * The role of systems and workflows in scaling orthodontic cases * How to choose the right digital support instead of doing everything yourself * Why retention programs are critical for long-term success and revenue * How confidence and mentorship drive consistent practice growth * The hidden cost of not delegating your aligner setups
Key Takeaways 00:47 Introduction and guest background
03:35 Why dentists should listen to Kelley Tyrrell
04:45 Micro-education and case-based learning
06:10 The power of delegation in orthodontics
09:20 Scaling practices through digital workflows
13:13 What is The Excellence Curve
15:47 Patient accountability and retention importance
17:43 Systems and repeatable workflows for growth
20:25 Confidence, mentorship, and scaling success
23:47 Retention protocols and long-term patient care
29:34 Digital treatment planning and delegation model
34:26 Lightning round insights from Kelley
40:02 How to connect with Kelley Tyrrell
—
Connect with Kelley
Email: kelley.inspired1@gmail.com.
LinkedIn: Kelley Tyrrell
Instagram: @clearly.kelley
--
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Being visible online used to mean showing up in search results. Now it means being the practice AI tools choose to recommend when patients ask for help finding a dentist they can trust.
In this episode of the Raving Patients Podcast, Dr. Len Tau sits down with marketing expert Adrian Lefler, CEO of MySocialPractice, to break down one of the biggest changes coming to dental marketing. AI tools like ChatGPT, Gemini, and other large language models are rapidly becoming the way patients search for dentists. Instead of scrolling through search results, many patients now ask AI assistants for recommendations and go directly to the practice suggested.
Adrian explains how this new "zero-click search" environment is transforming SEO, what practices must do to stay visible, and why reviews, social media, and website performance now play a critical role in whether AI recommends your practice or ignores it.
If your practice wants to stay competitive in the AI era, this episode explains exactly where to start.
What You'll Learn * What "zero-click search" means and why it is changing dental marketing * How AI tools like ChatGPT and Gemini recommend dental practices * Why traditional SEO strategies are no longer enough * The role of reviews, social media, and directories in AI visibility * How to check whether AI currently recommends your practice * The three most important steps dentists should take right now to stay visible online
— Key Takeaways 00:00 Episode introduction and podcast recognition
01:15 Introducing Adrian Lefler and today's topic
03:05 Why AI is the future of dental marketing
04:00 How AI receptionists and chat technology are changing patient communication
06:00 The coming shift from traditional search to AI search
09:00 What "zero-click search" means for dental practices
12:30 Why voice search and conversational search are growing
13:00 Traditional SEO vs AI-driven search
17:00 How AI search engines gather and evaluate information
19:30 Why reviews, social media, and user-generated content now matter more
21:40 How to check if your practice is recommended by AI
24:30 Why AI responses vary depending on user search history
28:20 The first steps dentists should take to get recommended by AI
31:10 Why website speed and schema matter for AI SEO
33:00 The problem with templated dental websites
34:30 Adrian Lefler's Bite Size Podcast
35:30 How dentists can evaluate their AI visibility
37:10 Final thoughts on preparing your practice for the AI future
—
Connect with Adrian
Website: https://mysocialpractice.comEmail: adrian@mysocialpractice.com
Adrian also hosts the Bite Size Podcast, focused on AI and technology in dentistry.
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
—
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Why do so many talented professionals feel stuck even when they have the skills and ambition to succeed? In this episode, Dr. Len Tau sits down with executive coach Thomas Passalacqua to explore how mindset, self-awareness, and leadership clarity can help dental professionals move past fear, doubt, and imposter syndrome.
In this episode of the Raving Patients Podcast, Dr. Len Tau welcomes Thomas Passalacqua, certified executive coach and founder of Ascend Professional Pathways.
Tom specializes in helping leaders, dentists, and ambitious professionals overcome internal barriers that prevent them from reaching their full potential. Drawing on his experience in education, dental sales, and business development, Tom shares how leadership success often comes down to mastering the human side of decision making.
Dr. Tau and Tom discuss why professionals often feel stuck in their careers, how imposter syndrome holds leaders back, and why most decisions should be made quickly rather than overanalyzed. Tom also explains his Ascend Clarity Process, a framework designed to help professionals gain perspective, identify obstacles, and take meaningful action toward their goals.
Whether you are a practice owner, associate dentist, or team leader, this conversation offers practical strategies for developing confidence, making better decisions, and building momentum in your career.
What You'll Learn * Why many successful professionals still feel stuck or uncertain\ * How leadership challenges often come from internal mindset barriers * The difference between coaching, consulting, and advising * The impact of imposter syndrome in dentistry and leadership * How the 98% Decision Rule can reduce overthinking * Strategies for gaining clarity and building forward momentum How executive coaching helps professionals unlock their potential * Why focusing on what you can control is key to growth
Key Takeaways 00:48 Introduction and sponsor acknowledgments
03:00 Meet Thomas Passalacqua and his coaching background
04:40 Leadership coaching and the human side of business
07:00 Why professionals often feel stuck
09:20 Building momentum and shifting perspective
11:34 Coaching vs consulting: What makes executive coaching different
13:30 Who Tom works with and common leadership challenges
14:47 Understanding imposter syndrome in leadership
17:10 Case study: Helping an associate dentist regain confidence
19:25 Coaching business owners through growth and team leadership
22:05 The Ascend Clarity Process explained
24:50 Maintaining momentum after breakthrough progress
27:22 Following your internal compass and career transitions
28:55 Common internal struggles professionals face
29:59 Lightning round Q&A with Thomas
—
Connect with Thomas
Website: https://ascendpropathways.com
Email: thomas@ascendpropathways.com
Special Offer: Mention the code RAVING when reaching out to receive 10% off executive coaching and leadership development programs.
Compliance might not be the most exciting part of running a practice, but it can protect your patients, your team, and your business. In this episode, Will Gilmore breaks down the real-world basics of OSHA, HIPAA, and infection control, plus how to stay calm and ready if an investigator ever walks in.
Dr. Len Tau sits down with Will Gilmore of Elevate Compliance to talk about what dental practices actually need to stay compliant with OSHA, HIPAA, and infection control regulations. Will explains the "three pillars" of compliance (training, policies, and implementation), why compliance should be part of daily culture, and what typically triggers investigations. They also dive into HIPAA and online reviews, including how to respond without crossing the line, why most offices won't ever get in trouble if they keep responses neutral, and the bigger risks around cybersecurity and patient data. Will closes with a reminder: don't panic, compliance issues can be handled, and agencies are often willing to work with you.
What You'll Learn * The 3 pillars of practice compliance: training, policies, and implementation * The most common things that trigger OSHA vs HIPAA issues * How to build a "ready-anytime" compliance culture in your office * Safe, neutral best practices for responding to online reviews * Why email is still the biggest risk for data breaches and ransomware * How emotional control (EQ) can help during inspections and investigations * Will's practical mindset: don't panic—most issues are solvable and negotiable
—
Connect with Will
Website: https://www.elevatecompliance.net/
Email: will@elevatecompliance.net
Offer mentioned in episode: Use code RAVING for 15% off the first 3 months (Elevate Compliance platform)
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Patients are saying "I'll think about it" more than ever — not because they don't want care, but because they can't see how to afford it. In this episode, Dr. Len Tau and Nancy Coy break down how dental practices can rebuild trust, improve the money conversation, and create a clear path from diagnosis to a confident "yes."
Dr. Len Tau sits down with Nancy Coy of FinanceRx to talk about what really causes case acceptance breakdowns. They discuss why affordability is the #1 barrier for patients, how practices should structure lending options beyond just one provider, and why the money conversation must start earlier in the patient journey — even before the patient walks in. Nancy also shares compliance risks practices often overlook, and Dr. Len explains how offering the right financing at the right time can turn patients into lifelong raving fans.
What You'll Learn
- Why affordability is the biggest reason patients delay treatment
- How to respond when teams resist financing because of "fees"
- The difference between revolving credit vs installment loans
- When and how the money conversation should happen in the patient journey
- Why having multiple lenders (by credit tier and case size) matters
- The compliance pitfalls that can hurt your reputation and revenue
- How trust and transparency can dramatically increase case acceptance
Key Takeaways
00:44 Welcome and Sponsors
03:20 Nancy's Career Journey
05:40 Affordability Blocks Treatment
10:56 Diagnosis to Decision Gap
13:20 Building Patient Trust
18:10 Presenting Without Selling
22:10 Credit and Compliance
23:47 Smarter Lending Strategy
29:56 Avoiding Regulatory Risk
34:51 Inside FinanceRx
36:24 Lightning Round
39:20 Final Takeaways
—
Connect with Nancy
📩 Email: ncoy@finrxstudio.com
🌐 Website: https://www.finrxstudio.com/
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you paper rich but cash poor?
If your practice looks successful on reports but doesn't feel successful in your bank account, this episode is for you.
In this episode of the Raving Patients Podcast, Dr. Len Tau welcomes Tala Batarseh, visionary behind Dentala Coaching and Consulting. Tala shares practical strategies for managing dental practices by data rather than emotion, helping dentists gain clarity, profitability, and predictability.
They dive deep into the five essential KPIs every practice must monitor, why many practices are "paper rich but cash poor," how to improve case acceptance ethically, the importance of reducing downtime, and why onboarding and team retention are just as critical as patient retention.
If you want stronger cash flow, better team performance, and systems that run on autopilot, this episode delivers actionable insight you can implement immediately.
What You'll Learn
- The 5 essential KPIs every dental practice must track
- Why production means nothing without collections
- What a healthy collection percentage should look like
- How to measure case acceptance properly
- The danger of ignoring downtime in your schedule
- Easy "low-hanging fruit" strategies to increase revenue
- Why onboarding failures cause team turnover
- How to shift from transactional dentistry to relationship-based care
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Key Takeaways 00:45 Welcome & Episode Introduction
03:20 How Tala Helps Dental Practices Grow
06:07 Paper Rich, Cash Poor Explained
07:55 The 5 Essential KPIs Every Dentist Must Know
15:07 What Healthy Production & Collection Numbers Look Like
22:17 Case Acceptance Benchmarks & Strategy
25:39 Low-Hanging Fruit in Your Practice
27:50 Building a Strong Onboarding System
32:01 Advice for Office Managers
33:09 Lightning Round Q&A
38:30 How to Connect with Tala
—
Connect with Tala
📱 Text: 647-407-1336
📧 Email: tala@dentalaconsulting.ca
🌐 Website: https://dentalaconsulting.ca
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Trust is essential in every dental practice. But blind trust? That's where financial leaks begin.
In this episode, Dr. Len Tau sits down with certified fraud examiner Julie Rentz to uncover how embezzlement happens in dental offices, the red flags most doctors miss, and the simple systems that can prevent thousands in lost revenue.
Embezzlement in dentistry is more common than most practice owners realize, and it rarely starts with obvious theft. It starts with blind trust, lack of oversight, and small process gaps that quietly grow over time.
Julie Rentz, a Certified Fraud Examiner and forensic specialist, shares what she has seen inside dental practices and explains why small teams, divided attention, and undefined systems create vulnerability. She breaks down how adjustments become the "black hole" of dental accounting, how repeated "mistakes" can signal intentional fraud, and why refunds and credits are often overlooked risk areas.
This episode shifts the focus from reacting to fraud to proactively preventing it. If you want stronger financial controls, cleaner systems, and more confidence in your numbers, this conversation is a must-listen.
What You'll Learn
- Why blind trust is the number one tool an embezzler uses
- Behavioral and operational red flags dentists often miss
- Where revenue cycle risks most commonly occur
- Why adjustments are the "black hole" of dental accounting
- How to tell the difference between a mistake and fraud
- Why reconciling PMS deposits to bank statements matters
- How refunds and credits can expose your practice
- Best practices for handling cash securely
- Why consistent oversight protects your revenue
Key Takeaways
00:56 Introduction and episode overview
03:05 Why dentistry is a target for embezzlement
07:48 Behavioral red flags and blind trust
09:38 Revenue cycle risk areas
13:47 The black hole of adjustments
15:00 Auditing and defining adjustments
17:04 How often to audit reports
18:38 When a mistake becomes fraud
20:54 Proactive fraud prevention strategies
22:00 Refunds and credits as hidden risks
25:10 Cash handling best practices
27:51 The power of consistent oversight
30:54 Lightning round Q&A
35:29 How to connect with Julie
Connect with Julie
Email: julie@verifindforensicsolutions.com
Phone: 983-208-4613 Website: VerifindForensicSolutions.com
🎁 Special Offer for Raving Patients listeners: Julie is offering a three-month financial systems evaluation at a discounted rate of $750.
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Bleeding gums are not normal — and ignoring them could be costing your patients far more than their teeth.
In this episode of The Raving Patients Podcast, Dr. Len Tau takes a rare clinical deep dive with dental hygienist, educator, and founder of Microbelink DX, Jennifer Seider. Together, they unpack the science behind bacterial testing, why periodontal disease should be treated as an infection (not just "pocketing"), and how objective diagnostics can dramatically increase case acceptance, improve systemic health outcomes, and elevate practice revenue.
If you've ever struggled with converting bloody "prophys" into true periodontal therapy, this conversation will shift how you think about diagnosis, communication, and patient education.
What You'll Learn * Why bleeding gums should always be treated as an infection * The connection between periodontal disease and systemic health (including cardiac conditions) * How bacterial testing simplifies periodontal conversations * Why paper-point sampling makes testing easy and efficient * How to improve case acceptance for scaling and root planing * How periodontal diagnostics can increase restorative production * The biggest objections practices have about bacterial testing — and how to overcome them * Why customer service still wins in dentistry
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Key Takeaways 00:40 The Science Behind the Smile
01:10 Sponsors and Supercharge Your Dental Practice Event
02:00 Meet Jennifer Seider and Microbelink DX
05:31 Dr. Len's Cardiac Patient Story
07:55 How Microbelink DX Differs from Other Testing Companies
11:50 Cost, Insurance Coverage, and Revenue Impact
14:17 How Long Does Testing Take in Hygiene?
16:05 Which Patients Should You Test First?
19:30 Verbal Skills for Presenting Bacterial Testing
22:05 Using Microscopes for Patient Education
24:20 Why Isn't Bacterial Testing Mainstream?
27:20 Sampling Technique and Deep Pockets
29:55 Increasing Case Acceptance and Production
31:10 How to Deliver Test Results
32:22 Lightning Round Q&A
—
Connect with Jennifer
Website: https://microbelinkdx.com/
Jennifer offers free team calibration and training, plus direct customer support. Practices can schedule a Zoom, use website chat, or text her directly through contact details listed on the site.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
AI is changing how patients find dentists—but it's not replacing your front desk tomorrow. In this episode, Dr. Len Tau sits down with Evan Maass (Founder/CEO of DentistOffices.com) to break down what's real vs. hype in AI, where dental marketing is still failing practices (hello, "mystery SEO reports"), and how visibility is shifting from traditional Google search toward AI-driven recommendations. Evan also shares where reviews, directories, and user-generated content (like Reddit) fit into the next decade of "getting found."
What You'll Learn * The biggest problems dentists face with SEO and ad spend (and how to spot "scam SEO") * Where AI is useful today (keyword intent, targeting, automation) vs. where it's not ready (phone answering agents replacing humans) * How AI search and traditional Google search overlap—and what "AI visibility" really means * Why reviews + user-generated content will matter even more in the future * What to ask a marketing agency before signing a contract (ownership, references, specialization) * How directories (DentistOffices, Yelp, Healthgrades, etc.) can influence being recommended by AI tools
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Key Takeaways 00:38 Welcome + Sponsors + Episode intro
01:46 Meet Evan Maass + background
02:50 What DentistOffices.com is and how it works
05:55 How DentistOffices compares to ZocDoc
06:55 State of dental marketing: SEO frustration + ad waste
08:50 AI in dental marketing right now: what's useful vs. hype
11:05 Why AI phone agents aren't "prime time" yet
13:27 The review risk: AI agent frustration + negative reviews
14:34 A safer setup: auto-attendant for new vs. existing patients
15:10 Testing AI agents (the "rhinoplasty" question)
16:02 AI security + "jailbreak" concerns
17:30 In 5 years: what roles AI may replace in practices
20:00 Will Google disappear? AI search vs. Google evolution
23:39 Reviews and trust signals: why they matter more over time
24:35 Why Reddit influences AI recommendations
25:15 How dental offices can use Reddit carefully
31:00 Questions to ask marketing agencies before hiring
35:00 Specialist vs. "do-it-all" marketing + budget realities
38:50 Lightning round success, habits, mindset, favorites
43:25 How to reach Evan + add your practice to platform
45:20 Wrap-up + "Your reputation matters"
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Most dentists assume that paying massive tax bills is just part of success — but that belief could be costing you millions. In this episode, Dr. Len Tau sits down with tax strategist Rachel Michaelov, Founder and CEO of Practice Wealth Partners, to uncover the most common (and costly) tax mistakes dentists make — and how proactive planning can legally reduce tax liability, sometimes all the way to zero. If you've ever written a painful check to the IRS and wondered if there's a better way, this episode is a must-listen.
What You'll Learn * Why most dental CPAs are reactive — not strategic * The dangers of disconnected bookkeeping, payroll, and tax prep * How improper entity structure and payroll decisions raise audit risk * Why buying equipment last-minute isn't real tax strategy * How quarterly tax planning can dramatically reduce liability * Common myths around audits, R&D credits, and tax strategies * What dentists should demand from their accounting professionals
Key Takeaways 01:55 Top Tax Mistakes Dentists Are Making
03:00 Why Dentists Overpay Even With a CPA
03:40 The Cost of Disconnected Financial Teams
04:40 Enrolled Agent vs CPA: What's the Difference?
12:10 Why Retirement Plans Alone Aren't Enough
14:40 Buying Equipment vs Strategic Tax Planning
15:58 Choosing the Right Business Entity
20:05 Cost Segregation, R&D, and Advanced Strategies
24:40 How to Challenge Your CPA (Without Fear)
28:35 Do Tax Strategies Increase Audit Risk?
32:34 The Biggest Tax Myths Dentists Believe
34:00 Lightning Round with Rachel Michaelov
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Connect with Rachel
📞 Phone: 646-284-4705 📧 Email: rachel@empiretaxadvisors.com
Be sure to let Rachel know you heard her on the Raving Patients Podcast.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if attracting better patients, reducing no-shows, and cutting insurance headaches could all happen before someone ever walks into your practice?
In this episode, Dr. Len Tau sits down with Tobi Bosede, Founder and CEO of Dental Find, to explore how smart marketplaces, prepaid care, and membership-style models are reshaping dental growth.
Tobi shares her journey from building AI systems for Fortune 500 companies to solving one of dentistry's biggest pain points: patient acquisition without no-shows, awkward financial conversations, or insurance dependency. This conversation dives into scaling intentionally, avoiding burnout, and building businesses that actually last.
What You'll Learn * How prepaid dental marketplaces reduce no-shows and increase case acceptance * Why fee-for-service growth matters more than ever * The key differences between Dental Find and traditional marketplaces * How dentists can improve patient retention without relying on insurance * Practical lessons on scaling a startup without burning out * Why relationships matter more than products in dental growth
Key Takeaways 01:45 Scaling Smart: From Startup to Sustainable Growth
03:00 What Dental Find Is and How It Works
03:55 Dental Find vs Traditional Marketplaces
07:35 Why Dentistry Needed a New Model
10:10 Current Markets and Expansion Plans
13:06 Reducing No-Shows and Increasing Retention
14:50 Getting Paid Faster Without Insurance
16:27 From Idea to Market: Building a Startup
19:20 Team Building, DSOs, and Strategic Partnerships
24:02 Burnout, Balance, and Sustaining Momentum
31:42 Lightning Round with Tobi Bosede
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Connect with Tobi
Founder & CEO, Dental Find
Website: https://www.dentalfynd.com
Email: tobi@dentalfynd.com
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Most dentists are still focused on Google rankings — but patients are quietly changing how they search. Instead of typing "best dentist near me," they're asking AI tools like ChatGPT, Google AI Overviews, and other intelligent assistants to recommend a dentist for them.
And here's the hard truth: If your practice isn't visible to AI, you don't exist in those conversations.
In this episode, Dr. Len Tau welcomes Eri Georgiev, founder of SoRN AI, a tech-driven growth agency helping businesses — including dental practices — get recommended by large language models like ChatGPT, Google's AI Overviews, Perplexity, and Gemini.
Eri breaks down how AI search works differently from traditional Google search and why dentists need to start thinking beyond rankings and keywords. Instead of showing a list of websites, AI tools now recommend providers — often selecting just one or two practices for a patient to consider.
Throughout the conversation, Dr. Len and Eri explore what actually influences AI recommendations, including website structure, authority signals, reviews, online mentions, and even platforms many dentists overlook — like Reddit. Eri explains why AI traffic often converts at a higher rate than Google traffic and how early adopters of AI search optimization can leapfrog larger, more established practices.
The episode also dives into practical, actionable strategies dentists can implement now, such as optimizing site structure for AI crawlers, using schema markup, leveraging reviews beyond Google, and positioning themselves as trusted entities online. Erialso shares a forward-looking view of what's coming next — a world where AI assistants may book dental appointments directly for patients.
If you care about practice growth, patient acquisition, and staying relevant in a rapidly changing digital landscape, this episode is a must-listen.
What You'll Learn * Why AI search is quickly becoming a new patient acquisition channel * How ChatGPT and other LLMs decide which dentists to recommend * The key differences between traditional SEO and AI Search Optimization (AISCO) * Why Reddit, reviews, and online authority matter more than ever * Simple, practical steps dentists can take now to stay ahead
Key Takeaways 01:29 Dentists Who Ignore AI Search Will Fall Behind
03:30 What SoRN AI Does & Why AI Search Matters for Dentists
05:55 Early Adopters, AI Search & Competitive Advantage
09:35 ChatGPT vs Google: How Patients Are Searching Now
11:48 What Is AI Search Optimization (AISCO)?
16:09 SEO vs AI Search: What Dentists Still Need to Do
16:49 Why Reddit Has Massive Influence on AI Recommendations
19:50 Google Reviews vs Reddit Comments: What AI Looks At
24:17 The Future: AI Booking Appointments for Patients
26:37 Technical Wins Dentists Can Implement Right Now
30:40 Lightning Round Q&A with EriGeorgiev
36:55 Special Offer for Raving Patients Listeners
—
Connect with Eri
Founder, SoRN AI 🌐 Website: https://sorn.ai
🎁 Special Offer: Mention The Raving Patients Podcast and receive $1,000 off your first month of service.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Getting traffic to your website is not the win. Getting patients into chairs is. Today's conversation dives into why conversion matters more than clicks and how dental practices can stop wasting their most valuable marketing asset.
In this episode, Dr. Len Tau sits down with marketing veteran Chris Knudsen to uncover what dental practices can learn from iconic brands like Casper, Harley-Davidson, Purple Mattress, and Disney. Drawing from decades of experience scaling consumer brands to billion-dollar valuations, Chris explains why most dental websites fail to convert, how AI is reshaping patient discovery, and why practices are often misled by marketing agencies that cannot prove ROI.
This conversation is a practical, no-fluff breakdown of how dentists can turn limited website traffic into real appointments, real patients, and real revenue.
What You'll Learn * Why dental website traffic is far more valuable than most practices realize * How AI search engines are changing how patients find dentists * The role SEO, FAQs, and user-generated content play in AI visibility * What "fake AI" looks like and how to spot it before you waste money * Why website conversion should be a core KPI for every practice * Common red flags that signal a marketing agency may be misleading you * How to demand real ROI tracking from your marketing partners * Lessons dentists can borrow from billion-dollar consumer brands
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Key Takeaways 00:41 Welcome and episode overview
02:24 Introducing Chris Knudsen and his background
05:00 What Llama.ai does for dental practices
06:40 Why dental website traffic is extremely valuable
10:00 Why websites still matter in cash and specialty dentistry
11:40 How AI search engines influence patient decisions
13:20 Optimizing for AI and large language models
14:00 The role of FAQs and Q&A content in AI rankings
14:39 Reddit and user-generated content in AI discovery
15:29 Fake AI vs real AI in dental marketing
19:22 Why website conversion must be a top KPI
21:50 Why dentists feel frustrated with marketing agencies
23:20 Common agency red flags and ownership issues
26:26 How to truly measure marketing ROI
30:47 Lightning Round with Chris Knudsen
34:55 How to connect with Llama.ai and the "Len Deal"
36:00 Final thoughts and closing message
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Connect with Chris Website: https://lawma.aiEmail: chris@lawma.ai
👉 Mention the Raving Patients Podcast and Dr. Len Tau to receive the special "Len Deal."
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if case acceptance didn't feel like "selling" at all?
In this first episode of 2026, Dr. Len Tau sits down with Dr. Camesia Matthews to explore a powerful new way to help patients truly understand—and say yes to—their treatment plans.
Dr. Matthews introduces her Dental Fitness Method, a five-pillar framework that connects oral health to whole-body wellness. By reframing dentistry through prevention, posture, protection, presentation, and psychology, she shows how dentists can increase patient buy-in, reduce resistance, and empower patients to take ownership of their health—without feeling pushy or sales-driven.
This conversation is a must-listen for any dentist looking to improve case acceptance through clarity, education, and trust.
What You'll Learn * Why patients reject treatment when they don't understand the why behind it * How the Dental Fitness Method reframes dentistry as whole-body healthcare * The five pillars that help patients make sense of complex treatment plans * How education eliminates objections and builds long-term trust * Why mindset and psychology are the foundation of case acceptance * How wellness-based communication leads to more confident, informed "yes" decisions
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Key Takeaways 00:43 Episode Introduction & Welcome to 2026
02:48 Meet Dr. Camesia Matthews
04:30 Education, Frameworks, and Patient Buy-In
05:35 The Five Pillars of the Dental Fitness Method
08:17 Why Patients Need a Unified Oral-Health Message
10:28 What Happens When Patients Don't Understand the "Why"
12:45 Sports Dentistry, Inflammation, and Whole-Body Health
14:58 Real Case Example: Transforming Confidence Through Dental Fitness
18:40 The Future of Dentistry as Healthcare
20:32 Removing the Pressure of "Selling" Dentistry
24:10 Handling the Informed "No"
26:44 Following Up Without Losing Patients
28:46 The Dental Fitness Advantage Book
29:40 Lightning Round Q&A
35:15 How to Connect with Dr. Camesia Matthews
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Connect with Dr. Camesia
- Instagram: @drcamesiaamatthews
- Book: The Dental Fitness Advantage (available on Amazon & Shopify)
- Learn more & connect: DentalFitnessPillars.com/educate
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if your practice is profitable on paper—but bleeding money behind the scenes?
In this final episode of 2025, Dr. Len Tau welcomes Dana Moss, founder of PPO Dental Consulting, for a deep dive into the realities of dental insurance and PPO strategy.
Dana breaks down how dental practices can increase profitability without sacrificing patient-centered care by negotiating smarter, streamlining fee schedules, and knowing when—and how—to strategically exit low-paying plans. Drawing from years of hands-on experience as a front office coordinator, insurance specialist, and practice administrator, Dana shares what most practices get wrong about insurance and how to fix it.
You'll learn why billing office fees correctly is non-negotiable, how getting to the 80th percentile can dramatically change your negotiating power, and when outsourcing insurance coordination makes more sense than handling it in-house. Dana also explains umbrella plans, negotiation timelines, and why organization is the single biggest factor in PPO success.
This episode is packed with actionable insights for startups, mid-career dentists, and practice owners preparing for growth—or an eventual sale.
What You'll Learn * The two non-negotiables practices must fix before negotiating PPO fees * Why billing office fees changes your profitability picture * How the 80th percentile impacts insurance negotiations * When to renegotiate—and when not to * The pros and cons of DIY vs outsourced PPO negotiation * How smarter insurance systems lead to stronger cash flow
Key Takeaways 00:44 Welcome, Sponsors & Final Episode of 2025
02:07 Meet Dana Moss & Her Background in Dental Insurance
03:40 Who Dana Helps Most: Startups, Growing Practices & Sellers
08:01 Preparing to Negotiate PPO Fees the Right Way
10:30 The Two Non-Negotiables: Billing Office Fees & Fee Balancing
14:30 PPO vs Fee-for-Service Philosophies Explained
15:29 How Often You Can Renegotiate Insurance Fees
16:20 DIY PPO Negotiation vs Outsourcing: Pros & Cons
18:07 Using Your Top Procedure Codes Strategically
20:40 Dropping Low-Paying Plans & Understanding Umbrella Networks
26:39 Training Insurance Coordinators for Clean Claims & Strong AR
29:13 AI, Remote Teams & the Future of Revenue Cycle Management
31:00 Life on the Road: Dana's Full-Time RV Lifestyle
33:20 Lightning Round Q&A with Dana
36:50 How to Work With Dana + DIY Negotiation Kit Offer
37:40 Closing Thoughts, Sponsors & Event Reminder
Connect with Dana
Dana Moss Founder, PPO Dental Consulting
📞 Phone/Text: 817-456-0012 📧 Email: dana@ppodentalconsulting.com 🌐 Website: https://ppodentalconsulting.com/
🎁 Exclusive Listener Offer Get 25% off Dana's DIY PPO Negotiation Kit (normally $1,000). Use code LEN at checkout.
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Most dentists don't fail because of a lack of clinical skill — they struggle because their mindset keeps them stuck. In this episode, we uncover the one move that unlocks better leadership, stronger team culture, and the confidence to take real action inside your practice.
This week, Dr. Len sits down with leadership expert and former Spear Education faculty member Dr. Martin Mendelson — a coach who helps dentists get out of their own way. After hand issues pushed him out of clinical dentistry, Martin discovered the transformational power of mindset. Today, he empowers dentists and teams to ditch the limiting thoughts that stall progress and replace them with a proven framework that drives results.
Martin reveals his T.E.A.M.™ Framework — Thoughts ➜ Emotions ➜ Actions ➜ Manifest Results — and how recognizing what's happening "between stimulus and response" changes everything in leadership, culture, and decision-making.
He also shares insights from his new book, One Move Makes All the Difference, hitting shelves December 2025 — loaded with practical tools to help practice owners lead with clarity, confidence, and purpose.
If you've ever felt stuck, overwhelmed, or unsure how to move your practice forward — this one's for you.
What You'll Learn * Clinical skill isn't enough — success requires human leadership skills. * When dentists fail to act, the real cause is mindset, not circumstance. * Inaction is still an action — and it has a cost. * Tough conversations are essential to team culture and accountability. * Freedom in leadership exists between stimulus and response: pause, reflect, choose. * Sustainable progress requires intentional actions aligned with desired results.
— Key Takeaways 00:37 Welcome, Sponsors & Introducing the Episode
01:37 Meet Dr. Martin Mendelson + His Background Story
04:51 From Losing Clinical Ability to Finding Coaching & Mindset Work
06:36 How Dentists Know They Need Help + Common Roadblocks
08:15 The Book: "One Move Makes All the Difference" & Why He Wrote It
13:55 The T.E.A.M.™ Framework Explained (Thoughts–Emotions–Actions–Results)
17:50 How Mindset Impacts Decisions, Leadership & Practice Culture
23:07 Team Challenges, Accountability & Difficult Conversations
24:50 Emotional Intelligence, Assertiveness & Getting Out of Your Own Way
26:55 Why Coaching Takes Time + The Power of Culture Over Strategy
31:03 What Dentistry Often Gets Wrong Beyond Clinical Skills
32:10 Lightning Round Q&A
36:18 How to Connect with Dr. Martin + Closing Remarks
—
Connect with Dr. Martin Mendelson
Website: martinmendelson.com
Instagram: @docmartinempowers
LinkedIn: Martin Mendelson
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Technology can be copied. Marketing can be copied. Even your chairs and handpieces can be copied. The only thing that truly separates you from the office down the street? Your people.
This episode will show you how HR becomes your most powerful growth strategy.
This week, Dr. Len is joined by HR expert Alan Twigg, president of Bent Erickson & Associates — one of dentistry's most trusted partners in HR systems, compliance, and team development.
HR may not seem like the "sexiest" part of dentistry… but it's one of the most important. Every patient experience, every production goal, every system — they all rely on people.
Alan helps practice owners shift their mindset:
✔️ Your team is your greatest competitive advantage ✔️ HR isn't paperwork — it's culture, longevity, and protection ✔️ Compliance matters more than ever — and it changes constantly ✔️ Hiring is marketing… and your employee experience is your brand
Whether you're a solo practice or a multi-location empire, this episode breaks down the HR essentials you can't ignore in 2025 and beyond.
What You'll Learn * Why once you hire ONE employee, 95% of labor laws apply to you * How to craft a Unique Employment Proposition (UEP) that attracts top talent * The biggest 2025 HR law changes you need to know (pregnancy protections, paid leave, state sick rules) * The truth about unemployment claims and why they're not worth fighting * What dentists must know about paying staff for CE events (and the exact labor code to reference) The HR risks when expanding into multi-location or multi-state practices * Why appreciation is a strategic system, not a personality trait
Key Takeaways 00:40 Welcome, sponsor shoutout & event reminder
03:11 Meet Alan Twigg + Who Bent Erickson Helps
06:20 The New Hiring Reality & Standing Out as an Employer
11:29 Reputation, Reviews & Recruitment
12:50 Why HR Compliance Drives Practice Success
16:41 Labor Law Changes Every Dentist Must Know
19:40 Unemployment Claims: What Really Matters
24:50 CE, Overtime & What Practices Must Legally Cover
29:33 Multi-Location & Multi-State HR Risks
33:33 Creating a Culture of Appreciation
35:40 Lightning Round Q&A with Alan
40:40 Listener Offer: $500 Off HR Director Package
41:30 Closing: Protect Your Reputation
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Connect with Alan
Learn more about how Bent Erickson & Associates can support your practice with HR compliance, team development, and leadership training:
🌐 Website: https://bentericksen.com/
📞 Contact Page: Available directly on the website 📚 Free HR resources + education available online
💡 Listener Offer: Save $500 on the HR Director Package when you sign up before year-end — exclusively for Raving Patients listeners.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if your front desk never missed another call again? What if AI could handle the busywork so your team could actually focus on patients? Today's episode dives into the technology reshaping dentistry faster than anything we've seen in the last decade.
In this episode, Len dives deep into one of the fastest-growing trends transforming dentistry: conversational AI. He sits down with Dr. Miles Beckett — former medical doctor, serial tech entrepreneur, and CEO/co-founder of Flossy, the AI platform behind one of dentistry's most advanced AI receptionists, Fiona.
Together, they unpack how AI is reshaping patient communication, scheduling, staffing, and the entire dental front office. If you've been curious (or skeptical) about AI, this episode will give you clarity on where the industry is heading — and how practices can leverage this technology to run leaner, smarter, and more profitably.
What You'll Learn From This Episode AI has exploded into the dental world in the last 24 months — but what's hype and what actually works? Len and Miles break down:
- Why AI isn't replacing your team — it's supporting them
- What really separates one AI receptionist platform from another
- How poor staffing inspired the creation of Fiona
- Why voice quality, call logic, and PMS integration are the real differentiators
- What the next five years of dental AI will actually look like
- How AI can personalize the patient journey better than ever
- The truth about negative reviews tied to AI phone answering
- What dentists should ask before choosing an AI solution
- How robotics and imaging AI are changing clinical care
- Why the dental industry is uniquely primed for rapid AI adoption
Plus, Dr Miles shares entrepreneurial insights in a rapid-fire Q&A — including the smartest investment he ever made (spoiler: it's crypto).
— Connect with Dr Miles If you'd like to learn more about Flossy or see Fiona in action, you can connect directly with Dr. Miles Beckett here:
Website: https://flossy.com (AI receptionist, demos, product info, case studies, pricing)
LinkedIn: Miles Beckett, MD (Professional updates, leadership posts, dental AI topics)
Contact Flossy: info@flossy.com (General inquiries, demos, support, onboarding questions)
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Cosmetic dentistry is changing faster than ever — and if you're not paying attention, you're about to miss the biggest opportunity the profession has seen in decades. In this episode, Dr. Len Tau sits down with one of the leading voices in modern cosmetics, Dr. Brian Harris, to reveal how technology, consumer demand, and affordability are coming together to reshape the future of smile design.
Dr. Len welcomes cosmetic dentistry expert Dr. Brian Harris, a Phoenix-based cosmetic dentist known for pioneering patient communication, virtual consults, and modern smile design workflows.
Dr. Harris breaks down the massive shift happening in aesthetics — from the rise of 3D-printed hybrid veneers, to the power of Instagram, to why virtual consult funnels are now essential for case acceptance.
He shares how he scaled from one cosmetic case a week to three every day, why demand is exploding, and what dentists can do right now to attract more qualified patients. If you're looking to simplify your cosmetic process, improve case acceptance, and tap into this growing market, this episode delivers everything you need.
Here are some of the interesting stuff we talked about in this episode.
- Cosmetic demand is exploding — patients are more educated than ever because of social media.
- 3D-printed veneers are creating a new mid-tier option that's half the time and half the cost of porcelain.
- Virtual consults pre-qualify patients, eliminate surprises, and dramatically increase case acceptance.
- Authentic social content wins — simple, honest videos perform better than outsourced, generic posts.
- Dentists who simplify their process (options, pricing, visits, financing) will dominate the next era of cosmetic dentistry.
—
Connect with Dr Brian
Instagram: @drbrianharris
Email: brian@drbrianharris.com
Website / Smile Virtual: https://www.smilevirtual.com/
Courses & Cosmetic Training: 👉 Available via Smile Virtual & direct inquiry on Instagram
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
In this episode, Dr. Len Tau sits down with Paul Chadwick, VP at PureLogic, to explore how artificial intelligence is reshaping the way dental practices operate — especially at the front desk. Paul breaks down how PureLogic leverages AI, analytics, and automation to improve patient communication, reduce missed calls, and enhance practice efficiency. Together, they discuss what "data-driven dentistry" really means, how AI can empower rather than replace staff, and what metrics matter most for growth.
Whether you're a solo practitioner, part of a DSO, or just curious about AI's practical applications in dentistry, this conversation will give you real-world insights into using data to drive smarter decisions and better patient experiences.
Here are some of the interesting stff we talked about in this episode.
- AI isn't the future—it's here now. Dental practices using AI to analyze calls and automate responses are already improving conversion rates and reducing missed opportunities.
- Missed calls are hidden revenue leaks. The average practice misses 30–40% of calls, and PureLogic's data shows that following up with AI-powered text can recover many of those lost appointments.
- Patient preference matters. Voice, text, and chat-based AI tools meet patients where they are, improving satisfaction and accessibility.
- KPIs drive decisions. Tracking missed call rates, conversion rates, and patient engagement metrics can reveal where your practice is losing revenue—and how to fix it.
- AI + people = the winning combo. The goal isn't to replace front office staff, but to free them up to focus on relationships and in-person care.
—
Key Takeaways
00:40 Introduction and Sponsor Acknowledgments 01:40 Meet Paul Chadwick and PureLogic 04:50 What PureLogic Does for Dental Practices 04:55 How AI Analyzes Calls and Improves Conversions 06:30 Understanding Front Office Optimization 08:00 Voice vs. Text: Meeting Patients Where They Are 10:50 The Rise of AI Agents in Dentistry 11:55 Differentiating PureLogic from Other AI Companies 15:30 Using Data to Train and Support Front Office Teams 17:25 Key KPIs Every Practice Should Track 20:21 The Truth About Missed Calls in Dentistry 21:40 Where Practices Need the Most Help 24:53 Managing the Modern Dental Tech Stack 27:20 PMS Integrations and Vendor Consolidation 28:05 The Future of AI in Dental Operations 30:46 How AI Will Personalize the Patient Experience 31:30 Lightning Round: Quickfire Q&A with Paul Chadwick 38:17 How to Connect with PureLogic 38:47 Closing Thoughts from Dr. Len Tau
—
Connect with Paul
🔗 Website: purelogic.com
📧 Email: paul@peerlogic.com
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if every crown, implant, or veneer you placed didn't just build smiles—but built wealth?
In this episode, Dr. Len Tau sits down with innovators Max Zanan and Adam Marburger of Dental Protection Group to reveal how dentists can turn warranties into a new revenue stream. They're showing why protecting your patients' dental work can also protect—and grow—your financial future.
They explain how this simple yet powerful concept—borrowed from the automotive industry—offers dentists a way to increase patient trust, improve case acceptance, and build long-term wealth through profit-sharing warranty programs.
Max and Adam share how their model allows dentists to turn warranties into wealth-building vehicles, all while protecting patients and creating a new stream of passive income in a tax-advantaged environment. They also discuss how to get your team on board, how to present warranties to patients, and why this model is changing how entrepreneurial dentists think about their businesses.
You'll learn:
- Warranties Build Trust: Patients already value protection plans in every purchase—offering one in dentistry creates instant credibility and peace of mind.
- Wealth Through Risk Transfer: Unlike goodwill replacements, Dental Protection Group's model lets dentists transfer risk and receive compensation when failures occur.
- Profit Sharing Opportunity: Money left over from unclaimed warranties is returned to the practice, compounding over time like a "401(k) on steroids."
- Team Buy-In Is Key: Success depends on making warranties part of the practice culture—presented as a standard part of every procedure, not an upsell.
- Entrepreneurial Dentistry: The program empowers dentists to generate long-term, tax-friendly income, fund growth, or even retire earlier.
Key Takeaways
00:44 Introduction and Event Highlights
02:30 Meet the Dental Protection Group
04:35 Understanding Dental Warranties
06:00 The Value of Warranties in Dentistry
06:40 Warranties as a Consumer Expectation
10:40 Differentiating Warranties from Goodwill
12:50 The Financial Benefits of True Warranties
14:40 Wealth Building through Warranties
16:01 Creating Generational Wealth in Dentistry
17:40 Implementing Warranties in Practice
20:55 The Culture of Warranties in Dental Practices
22:52 The Perfect Scenario for Implementation
28:00 Handling Patient Objections
30:44 Team Buy-In and Incentives
31:35 Quick Onboarding Process
32:35 Transferability of Warranties
37:37 Final Thoughts and Opportunities
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Connect with Max and Adam
Visit DentalProtectionGroup.com to schedule a consultation with Max and Adam.
📞 Contact Adam directly at (618) 979-9483 or Max at (917) 903-0312.
📧 Email: adam@dentalprotectiongroup.com | max@dentalprotectiongroup.com
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Cybersecurity breaches and ransomware attacks are no longer a "big company problem." Dental offices are prime targets because patient data is gold on the dark web. In this episode, I'm joined once again by the expert who has been leading the charge in dental technology protection for over 20 years: Dr. Lorne Lavine, The Digital Dentist.
If you've ever thought "it won't happen to my practice," this conversation will change your mind fast.
Returning guest Dr. Lorne Lavine dives deep into what every dental practice must know about protecting their patient data, technology systems, and reputation. Lorne breaks down how ransomware attacks actually happen, why HIPAA compliance is still widely misunderstood, and the real consequences practices face if they don't take security seriously.
You'll learn: • The #1 way ransomware breaks into dental offices • Why cloud-based software does not eliminate HIPAA responsibility • What a proper HIPAA risk assessment really involves • Best practices for backups and disaster recovery • How cyber liability insurance protects your bottom line • The surprising percentage of practices that get hit with ransomware • The essentials every IT setup needs in 2025 and beyond • Why leaning on a healthcare-focused IT provider matters more than ever
Lorne also shares his own powerful journey from perio to the forefront of dental tech security, plus personal insights in our lightning-round close.
This episode gives dentists the clarity and action steps needed to stay protected, stay compliant, and stay in business.
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Key Takeaways Audio
00:41 Introduction and Event Highlights
03:35 Meet Dr. Lorne Lavine: Expert in Dental Technology
06:58 Transitioning from Dentistry to Technology Consulting
07:37 Managed Services and HIPAA Compliance
10:45 The Shift to Cloud-Based Solutions
14:55 Understanding Ransomware and Cybersecurity
22:25 Navigating Cybersecurity Liability and Insurance
25:41 The Importance of HIPAA Risk Assessments
28:20 Navigating HIPAA Compliance and Risk Management
29:35 Data Backup Strategies for Modern Practices
33:39 Cybersecurity Best Practices for Healthcare
36:38 The Importance of IT Consultation in Healthcare
43:13 Personal Insights and Entrepreneurial Advice
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Connect with Dr Lorne
Website: TheDigitalDentist.com Email: drlavine@thedigitaldentist.com Phone: 866-204-3398
Free Offer for Listeners: Complimentary cybersecurity & HIPAA technical audit plus a personal review call with Dr. Lavine.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
AI isn't coming — it's already here.
From Google Gemini to ChatGPT, the way patients discover dentists online is evolving faster than most practices can keep up. In this episode, Dr. Len sits down with Adrian Lefler, CEO of My Social Practice, to unpack how AI is reshaping SEO, what "Generative Engine Optimization" really means, and how dentists can adapt before they're left invisible online.
Dr. Len Tau welcomes back long-time friend and industry expert Adrian Lefler to talk about one of the most important topics in modern dental marketing — AI-driven search. Adrian breaks down how tools like Google Gemini, ChatGPT, and Perplexity are fundamentally changing how patients find dental practices online.
Together, they explore how AI overviews are replacing traditional search results, why Google Business Profiles are now more critical than ever, and how dentists can optimize for AI-based search instead of relying solely on outdated SEO tactics.
You'll also hear practical, no-nonsense advice on blogging in the AI age, avoiding "word salad" content, and what questions to ask before hiring a marketing agency that claims to "do AI."
What You'll Learn From This Episode * AI is becoming the new search engine. Google's Gemini and AI Overviews are changing how patients find practices — links are being replaced by direct AI answers. * Your Google Business Profile matters more than ever. It's the top data source AI models pull from, even before your website. * Reviews remain your strongest ranking signal. But they must be paired with complete categories, service areas, and accurate info. * Blogging isn't dead — it just evolved. Authentic, voice-based stories converted by AI tools outperform generic, AI-written blogs. * Ask better questions. If a marketing company can't explain how their SEO adapts to AI search, walk away.
Key Takeaways
00:42 Introduction to AI in Dentistry
03:55 The Evolution of Search with AI
07:15 The Role of Reviews in AI Search
13:05 Understanding Generative Engine Optimization (GEO)
15:50 AI Tools and Patient Search Behavior
23:50 Actionable Steps for Dentists to Embrace AI
27:40 Using AI for Blogging Effectively
31:50 Choosing the Right Marketing Company for AI
37:26 Conclusion and Contact Information
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Connect with Adrian
Adrian Lefler is the CEO of My Social Practice, a leading dental marketing agency helping practices grow through smart digital strategy, SEO, and AI-driven solutions. With over 15 years of experience, Adrian is known for making complex marketing concepts simple and actionable for dental professionals.
- Email: adrian@mysocialpractice.com
- Phone: 877-316-7516
- Website: www.mysocialpractice.com
If you're ready to strengthen your online presence, optimize your Google Business Profile, or learn how AI can help your practice get found and chosen more often — reach out to Adrian and the team at My Social Practice today.
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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Before you spend another dollar on marketing, tune in. Nail phone conversion, stop broken appointments, and lift team performance starting now.
In this episode of The Raving Patients Podcast, Dr. Len Tau sits down with Alex Nottingham, founder and CEO of All-Star Dental Academy, to uncover the three silent profit killers that quietly erode practice revenue and team morale.
A former top business coach for Tony Robbins and an attorney turned dental business strategist, Alex shares how he transformed his father's struggling dental practice into a multi-million-dollar success — and how thousands of other dentists can do the same by mastering business fundamentals.
From poor phone conversion rates to declining team performance, this episode dives into the overlooked operational leaks that can cost practices hundreds of thousands of dollars every year — and how to fix them through better training, communication, and leadership.
What You'll Learn From This Episode * The three silent profit killers hurting dental practices — and how to eliminate them * Why phone call conversion is the #1 factor in predictable profitability * How broken appointments quietly drain productivity and morale * The difference between "training" and true team performance optimization * How to build a culture of accountability, respect, and long-term patient loyalty * Why investing in coaching and systems isn't an expense — it's a multiplier
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Key Takeaways 00:42 Intro & sponsor shout-outs 02:05 Meet Alex Nottingham, All-Star Dental Academy 03:00 Turning a struggling practice into a multimillion-dollar success 08:11 The three silent profit killers 07:30 #1 New patient conversion — why phone skills matter 20:57 #2 Broken appointments — stopping the hidden drain 29:10 #3 Declining team performance — training and leadership fixes 34:30 How small improvements add major profit 35:30 Lightning-round Q&A 40:38 Connect with Alex + Final thoughts
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Connect with Alex
Visit: allstardentalacademy.com Download his free webinar & eBook on eliminating profit killers. Follow All-Star Dental Academy on YouTube, Spotify, and Apple Podcasts.
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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Your next new patient may never search Google. AI platforms like ChatGPT and Google AI are reshaping how people find dentists — and social media is now fueling those algorithms. If you're still treating marketing like a bunch of separate buckets, you're about to fall behind. In this episode, Dr. Len Tau and digital marketing powerhouse Dr. Anissa Broussard reveal why your SEO strategy must evolve — and how to stay visible as search radically changes.
In this conversation, Dr. Len sits down with Dr. Anissa Broussard, co-founder of Digital Floss, to unpack The New SEO Playbook: Why Social Media is No Longer Optional. They break down how AI search engines scan social platforms to recommend dentists, why content posted on Instagram and other channels now impacts Google rankings, and how practices can position themselves to dominate local search. Anissa also shares practical, no-fluff tips on maximizing reviews, updating your website content, and leveraging short-form video to attract quality patients — not just any patients.
What You'll Learn From This Episode * Why traditional SEO alone won't keep you visible as AI search grows * How Instagram captions, FAQs, and Google profile updates impact search results * Practical steps to get recommended by AI engines like ChatGPT & Claude * The real ROI of Google Ads vs. Meta (Facebook & Instagram) ads for dentists * How to target high-value patients with geo-fencing and better lead funnels * Simple content strategies that train algorithms to favor your practice long-term
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Key Takeaways 00:41 Introduction to Digital Marketing in Dentistry
02:55 The Role of Social Media in Dental Practices
07:32 AI and Its Impact on Dental Marketing
20:43 Understanding Google Ads and Their Costs
24:03 Improving Lead Quality for Dental Practices
32:00 Future Trends in Dental Marketing
37:09 Conclusion and Resources
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Connect with Dr. Anissa
- Learn more about Dr. Anissa Broussard and her work at Digital Floss by visiting digitalfloss.com.
- There you can request a free Visibility Audit, explore resources, and see how her team helps dental practices build authentic brands, dominate AI-driven search results, and attract high-quality patients.
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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more at: https://www.callrail.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Reviews are one of the most powerful levers for your dental practice’s visibility — but not always in the way most dentists think. In this episode, I sit down again with local SEO thought leader Colan Nielsen from Sterling Sky to cut through the noise about Google reviews, rankings, and how to actually get found by more patients.
Colan and his team run ongoing SEO testing (so you don’t have to) and bring real data on what matters — and what’s just hype. We discuss what moves the needle on your Google Business Profile, how review quantity and recency affect map pack rankings, and why hitting that “magic 10” review milestone matters more than you realize.
If you’ve been guessing at local SEO or feel stuck competing with practices with hundreds of reviews — this conversation will give you clarity and actionable next steps.
What You’ll Learn From This Episode * The truth about keywords in reviews — why telling patients to mention “dental implants” or “Invisalign” doesn’t help you rank. * The magic number to hit first — how going from 9 to 10 reviews gives a measurable boost in local rankings. * Why recency beats volume — keeping a steady stream of new reviews is more important than chasing huge totals. * Primary vs. secondary categories — how your Google Business Profile category choices impact visibility. * Tools & metrics that matter — see how Sterling Sky measures you against top competitors month to month. * When (and when not) to run branded Google Ads — stop wasting budget where it’s not needed.
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Key Takeaways 00:46 Introduction to Google Reviews and SEO
04:50 The Importance of Customer Service in Rankings
07:50 Understanding Local SEO and Google Business Profiles
12:57 The Impact of Review Text on Rankings
22:24 Review Velocity and Its Effect on Rankings
25:38 The Magic Number: 10 Reviews
27:58 The Role of Review Recency in SEO
34:35 Primary and Secondary Categories in Google Rankings
39:13 The Future of Reviews and AI in SEO
40:44 Branded AdWords and Their Effectiveness
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Connect with Colan
Website & Newsletter: www.sterlingsky.ca
YouTube Channel: Sterling Sky Inc
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Patients today don’t just choose a dentist based on price or location—they choose the story you tell. In this episode of the Raving Patients Podcast, I sit down with Ian De Jongh of Pain Free Dental Marketing to explore how storytelling has become the new backbone of dental marketing.
We cover why reviews are “the Bitcoin of dental marketing,” how to attract the right patients instead of every patient, and the simple shifts you can make in your practice to stand out in a crowded market. If you’ve ever wondered how to move beyond generic messaging and truly connect with patients, this episode will show you the path forward.
Here are some of the interesting stuff we talked about in this episode.
- Why Storytelling Matters: Patients aren’t just buying services—they’re buying your story, values, and unique approach to care.
- The Power of Reviews: As Ian puts it, “Reviews are the Bitcoins of dental marketing.” Reputation is now the #1 factor patients consider when choosing a dentist.
- Attracting the Right Patients: It’s not about chasing every new patient—it’s about attracting the right ones who align with your values and help prevent burnout.
- The Role of the Dentist: Marketing success depends on your participation—reviews, testimonials, and authentic messaging start in your office.
- What Sets Great Practices Apart: Generic “we treat patients like family” isn’t enough. Distinct experiences, stories, and brand voice create lasting trust.
- Looking Ahead: The future of dental marketing is less about Google Ads and more about authentic social proof, storytelling, and meaningful patient connections.
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Key Takeaways 00:46 Introduction to Dental Marketing and Storytelling
03:02 Understanding Pain-Free Dental Marketing
07:25 The Shift to Storytelling in Dental Marketing
11:50 Differentiating Your Dental Practice
13:10 The Importance of Google Reviews
14:20 How Patients Select Dentists Today
20:30 Attracting the Right Patients
25:07 The Dentist's Role in Marketing Success
27:55 Future Trends in Dental Marketing
30:50 What May Fade in Dental Marketing
33:50 Lightning Round Q&A
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Connect with Ian 🌐 painfreedentalmarketing.com
📩 Schedule a free consultation to discover how storytelling can transform your marketing and attract the patients you want.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
On this episode of the Raving Patients Podcast, I sit down with nationally recognized revenue cycle expert Cissy Mangrum of RevTech Partners and Maximize RCM Consulting. With nearly three decades of leadership experience in both healthcare and dental, Cissy has helped countless practices streamline their operations, reduce denials, and improve their bottom line.
Revenue Cycle Management (RCM) isn’t just about billing—it touches every part of your practice, from credentialing to front office workflows to clinical documentation. In this conversation, we break down why most problems occur long before a claim is denied, and how simple behavioral and operational shifts can radically improve your collections, cash flow, and even patient experience.
If you’ve ever wondered why claims are getting stuck, why AR is piling up, or how to make RCM work for your growth goals, this episode is a must-listen.
What You’ll Learn from This Episode * Why RCM starts at the very beginning of your processes, not just the back end * The top five reasons claims get denied—and how to prevent them * Key benchmarks to know if your practice has an RCM problem (like days in AR and net collections %) * How technology and AI are changing verification of benefits and claims submission * The connection between RCM, cash flow, and EBITDA—especially if you’re preparing to sell your practice * The impact of RCM on patient experience, and how transparent communication and financing options build trust and loyalty
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Key Takeaways 02:50 Introduction to Revenue Cycle Management
04:40 Understanding Revenue Cycle Management
12:55 Challenges in Revenue Cycle Management
17:48 Common Issues in Claims Submission
20:08 Identifying RCM Issues
25:59 Impact of RCM on Cash Flow and EBITDA
27:54 RCM and Patient Experience
32:15 Technological Innovations in RCM
34:33 Lightning Round Q&A
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Connect with Cissy
Want to learn more from today’s guest? You can reach Cissy at:
- Email (RevTech Partners): cissy.mangrum@revtechpartners.com
- Email (Maximize RCM Consulting): cissy.mangrum@maximizeRCM.com
- Websites: revtechpartners.com | maximizercmconsulting.com
- LinkedIn: Connect with her directly on LinkedIn—she’d love to hear from you.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If your practice runs only when you’re watching every corner, you don’t have a business—you have a job with extra stress. In this episode, I sit down with Kiera Dent of Dental A-Team to break down the CEO mindset so you can step out of micromanagement, build a self-managing team, and get your time—and sanity—back.
I’ve lived both sides: the dentist who does everything and the CEO who trusts systems and people. Kiera and I dig into the exact levers that turn chaos into consistency: vision, numbers, and simple systems your team can actually follow. We also talk honestly about burnout, identity, and why delegation (done right) becomes your most profitable “procedure.”
What You’ll Learn in This Episode * The CEO Mindset: Why your role is vision, culture, and execution—not every task on the floor. * The “YES” Model: You/vision → Earnings & profitability → Systems & team development. * Chaos Killers: Tighten handoffs, morning huddles, block scheduling, and role clarity to stop daily fires. * Delegation that Sticks: Empower + hold accountable so responsibility never boomerangs back to you. * Burnout Antidotes: Detach identity from output, build recovery time, and lead with numbers, not guesswork. * Stress Reducers: Align goals with your actual life, master cash flow, fix one KPI/system at a time.
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Key Takeaways 00:40 Introduction and Event Announcement
01:50 Understanding the CEO Mindset in Dentistry
03:35 Systematizing Practices for Growth
05:30 Overcoming Micromanagement
08:44 Identifying Chaos Creators in Dental Practices
12:46 The Role of a CEO Dentist
17:25 The Importance of Delegation
22:58 Mindset Traps and Overwhelm in Dentistry
29:14 Reducing Daily Stress in Dental Practices
33:54 Lightning Round Q&A
40:08 Conclusion and Call to Action
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Connect with Kiera
Want Kiera’s help turning your practice into a self-managing, growth-ready business? Here’s where to reach her:
- Website / Consulting: https://www.thedentalateam.com/ — book a call and explore services
- Podcast: Dental A Team Podcast (practical, team-centric systems every week)
- Text Kiera’s Team: 775-243-5100
- Instagram: @dentalateam for tips, playbooks, and event updates
Tell her you heard her on The Raving Patients—she’ll know exactly what you’re after.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you hitting the snooze button on Monday mornings, dreading another week of endless tasks and mounting stress? You’re not alone. Burnout is one of the most common—and costly—challenges dentists face today. But what if you could simplify your systems, empower your team, and rediscover the joy in dentistry?
In this episode, I sit down with Melinda Heryford, “The Practice Implementer,” to unpack practical strategies for transforming your practice from chaos to clarity. With over 30 years in the dental industry, Melinda has helped countless dentists trade burnout for brilliance—and she’s back on the Raving Patients Podcast to share exactly how.
What You’ll Learn in This Episode * The truth about burnout in dentistry: Why it’s not a sign of failure but a natural byproduct of doing too much without systems. * Signs and symptoms to watch for: How to recognize when you (or your team) are edging toward burnout before it costs you your health and your practice. * The 5 Prime Pillars of Practice Success: Plan, People, Process, Patients, and Profit—and why focusing on the vital 20% delivers 80% of the results. * Simplifying your systems: Why trimming the fluff and doubling down on the essentials is the fastest way to restore energy, focus, and patient satisfaction. * The power of accountability: How layering leadership and team responsibility keeps growth sustainable and prevents you from carrying the entire weight of the practice on your shoulders. * Real success stories: From solo practitioners to multi-doctor practices, hear how dentists have reclaimed control, built stronger teams, and reignited their passion for dentistry.
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Takeaways
00:45 Introduction and Event Announcement
02:22 Meet Melinda Heryford: From Burnout to Brilliance
03:40 Understanding Practice Challenges and Coaching Methods
07:31 Identifying Burnout: Signs and Symptoms
11:40 The CEO Role in Dentistry and Its Challenges
17:06 Financial Stress and Its Impact on Burnout
19:08 Success Stories: Transforming Practices
26:20 Revenue Reveal: Assessing Practice Metrics
29:39 Commitment to the Process: Key to Progress
32:00 Lightning Round Q&A
37:59 Conclusion and Contact Information
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Connect with Melinda
Want to see where your practice is leaving money and energy on the table? Melinda offers a Revenue Reveal Check, using Dental Intel to analyze 37 practice metrics and highlight hidden opportunities for growth.
- Email: melinda@melindaheryford.com
- Website: melindaheryford.com
- Offer: Request your free Revenue Reveal Check to uncover your golden opportunities.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you spending too much time in the operatory without realizing it? What if shaving minutes off your procedures didn’t just increase production but also improved patient satisfaction, reduced stress, and helped your associates level up faster? That’s exactly what we’re diving into in this episode of the Raving Patients Podcast.
I’m joined by Dr. Aaron Nicholas—a practicing dentist, international speaker, faculty member with Dental Success Companies, and the founder of Monday Morning Dentistry. With over 37 years of clinical experience, Aaron has mastered the art of turning complex, time-consuming procedures into streamlined systems that can be applied the very next day in your practice.
What You’ll Learn in This Episode * Why efficiency doesn’t mean cutting corners Dr. Nicholas explains how you can maintain—or even raise—your clinical quality while dramatically reducing appointment times. * The power of recording yourself A surprisingly effective tool for uncovering inefficiencies in your clinical and communication habits. * Time benchmarks for key procedures How long should a crown prep and buildup really take? Dr. Nicholas breaks down realistic ranges for both new and experienced practitioners. * Training associates the right way Why “letting them figure it out” is a costly mistake, and how to implement systems that get them efficient, faster. * Hygiene checks without constant interruptions Learn Aaron’s strategy for handling multiple hygienists while protecting your focused chair time. * Anesthesia done smarter From Gal-Gates blocks to intraosseous injections, discover how to get patients numb faster and keep them comfortable throughout. * Mindset shifts that matter How to view efficiency not as rushing, but as creating smoother systems that benefit your team, your patients, and your bottom line.
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Key Takeaways 00:25 Introduction and Event Announcement
01:30 Meet Dr. Aaron Nicholas
03:50 Improving Efficiency in Dental Practices
05:37 Identifying Inefficiencies in Practice
09:40 Balancing Efficiency and Quality
11:30 Maximizing Productivity and Profitability
15:20 Training Associates for Efficiency
18:39 Optimizing Hygiene Practices
20:17 Mindset Shift in Dentistry
21:07 Training for Efficiency
23:04 Comprehensive Approach to Dental Procedures
26:50 Enhancing Anesthesia Techniques
29:53 The Importance of Patient Comfort
30:50 Lightning Round Insights
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Connect with Dr. Aaron
- Website: mondaymorningdentistry.com
- Email: anicholasdds@gmail.com
- Phone: 410-207-3527
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Silence is costing your practice more than you think. Every time you put a patient on hold and they hear nothing but dead air—or worse, that same generic tune on repeat—you’re missing out on a chance to build trust, educate, and even grow your practice. In this episode, we uncover why silence is expensive and how your on-hold message can become one of the most overlooked marketing tools in dentistry.
In this episode of the Raving Patients Podcast, I sit down with John Waller, “The On Hold Guy,” who has been serving the dental industry for over 30 years. Together, we explore how customized on-hold messaging can transform patient experience, strengthen your brand, and increase ROI—all for just a few dollars a day.
If you’ve ever wondered whether patients are tuning out during those long hold times, or how you can turn wasted moments into opportunities, this conversation will show you the way.
What You’ll Learn in This Episode: * The true cost of silence: Why patients hang up when they hear nothing (and how to prevent it). * The anatomy of a great on-hold message: From doctor credentials to services, reviews, and even staff shout-outs. * Technology made simple: Whether your office runs on VoIP or still uses landlines, implementation is easier than you think. * Best practices you should be using: From alternating voice talents to updating scripts quarterly for fresh impact. * How on-hold messages boost ROI: Simple tracking methods and patient feedback that prove the value. * Creative content ideas: From dental trivia to highlighting employee-of-the-month, keeping patients engaged and connected.
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Key Takeaways 00:39 Introduction and Event Announcement
03:20 The Importance of On-Hold Messaging
04:25 Creating Effective On-Hold Messages
07:00 Implementation and Compatibility of On-Hold Systems
08:28 The Role of Patient Education
10:15 Voice Personalization in On-Hold Messages
12:20 Script Writing and Customization
14:23 Best Practices for On-Hold Messaging
19:25 Content Suggestions for On-Hold Messages
22:58 Measuring ROI from On-Hold Messaging
25:10 Trial Period and Getting Started
26:07 Referral Program and Networking
26:49 Lightning Round Q&A
32:05 Conclusion and Contact Information
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Connect with John
If you’d like to learn more about how The On Hold Experience can help your practice transform silence into a patient education and marketing tool, reach out to John directly:
- Call/Text: 208-546-8330
- Email: theonholdguy@gmail.com
- Try the 45-Day Free Test Drive — no long-term commitment, just $59/month after.
John is easy to reach, quick to respond, and passionate about helping dental practices make every patient interaction count—even the ones spent on hold.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Stop chasing “one big marketing trick.” If SEO is the only lever you’re pulling, you’re leaving money on the table—and patients on page two. In this episode, we break down how premium practices win with a whole-practice approach: brand, systems, and a memorable new-patient experience that starts before the first visit.
In this episode, I talk with Jackie Ulasewicz-Cullen about moving beyond “rank-at-all-costs” thinking to a comprehensive, measurable growth system. We break down why there’s no silver bullet in dental marketing and how an omnichannel mix—reviews, humanized social, targeted Google Ads with single-focus landing pages, and a conversion-ready website—works together.
We zoom in on the new-patient experience: rapid responses, pre-visit doctor touchpoints, clear expectations, and thoughtful follow-ups that turn inquiries into trust and treatment. We also spotlight the most neglected profit center in dentistry—retention—and the metrics that reveal whether you’re quietly shrinking or sustainably growing.
Here's what we talked about in this episode: * No silver bullet: SEO is a channel, not a strategy; build a portfolio of levers. * Compete smart: In dense markets, SEO is long-term—pair it with Google Ads → single-focus landing pages to capture demand now. * Speed-to-lead wins: Reply to forms/chats within minutes; slow responses kill conversion. Doctor touch = trust: A brief pre-visit call/text from the dentist lifts show rate and acceptance. * Reviews with heart: Automate requests; dentist closes the loop on negatives—solve first, never ask for removal. * Human social > generic posts: Short, educational team videos build connection and assist conversion. * Retention is revenue: Track lost/inactive vs new, run reactivation, and educate existing patients on services (“Did you know we offer…?”). * Measure what matters: Time-to-response, show rate, case acceptance, production per lead, and churn—not just clicks or calls.
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Key Takeaways 00:47 Introduction and Event Announcement
02:10 Meet Jackie Cullen: A Marketing Expert
04:00 Understanding Comprehensive Marketing Strategies
05:30 Misconceptions in Dental Marketing
08:00 SEO in Competitive Markets
11:33 Omnichannel Marketing Approach
14:00 Enhancing the New Patient Experience
17:14 The Importance of Human Connection
19:34 Retention, Relationships, and Reputation
22:35 The Value of Patient Retention
25:50 Social Media and Advertising Strategies
29:50 Building Trust with Marketing Agencies
32:17 The Importance of Agency Involvement
34:15 Lightning Round Q&A
37:55 Conclusion and Resources
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Connect with Jackie
You can connect with Jackie Ulasewicz-Cullen and her agency through:
- Website: mydentalagency.com — click the “Schedule a Call” button right on the homepage.
- Free Book Offer: Elite Dentistry — elitedentistrybook.com/ravingpatients (includes free shipping + 3 exclusive bonuses).
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If your practice’s collections aren’t where they should be, it might not be because of fewer patients—it could be because your revenue is trapped in insurance company limbo. The truth? Without a rock-solid revenue cycle management (RCM) process, you’re leaving money on the table… and adding stress to your team.
In this episode of the Raving Patients Podcast, I sit down with Shreyas Parab, co-founder and CEO of Daydream, to explore how AI can revolutionize dental billing without removing the human expertise that keeps claims moving. Shreyas shares his unique perspective—shaped by growing up in his mother’s small Medicaid dental practice—on why dental billing is a hidden bottleneck for many offices and how automating key steps can unlock both revenue and time. We break down what “human-in-the-loop” AI really means, how to verify insurance more efficiently, and why complete transparency in billing services is non-negotiable for cash flow health.
We also dig into the broader role of AI in dentistry—what’s working now, where the technology still falls short, and the untapped opportunities that could transform patient communication and education in the near future. Shreyas provides real-world examples of practices that have recovered hundreds of thousands in aged receivables by combining AI-driven workflows with experienced billers, and why this hybrid approach outperforms both in-house teams and traditional billing agencies.
Whether you’re currently outsourcing, doing billing in-house, or simply curious about what’s possible, this conversation will give you the tools to evaluate your RCM strategy and future-proof your practice against the growing complexity of insurance reimbursement.
Here are the interesting stuff we talked about in this episode:
- Automating bottlenecks works best with expert oversight. Pure AI isn’t ready to replace billers—but it can triple their efficiency.
- Transparency is key. If you can’t see exactly what’s happening with your claims, you can’t fix revenue leaks.
- Growth magnifies billing challenges. Expanding operatories, adding associates, or buying a new practice will strain in-house billing unless processes scale.
- Patient communication is an untapped AI opportunity. Future tools could educate patients before appointments, improving case acceptance and freeing up clinical time.
Key Takeaways 00:43 Introduction and Event Announcement
02:23 Meet Shreyas Parab: The Vision Behind Daydream
04:30 The Journey from Dental Practice to AI Solutions
05:59 Understanding the Burden of Dental Billing
07:45 The Role of AI in Automating Dental Billing
10:00 Why Automation Over Software Tools?
13:00 Human-AI Collaboration in Dental Billing
14:33 Services Offered by Daydream
15:46 AI-Driven Processes in Dental Billing
17:47 Pain Points with Traditional Billing Agencies
21:12 Identifying Candidates for Daydream's Services
23:22 Exploring AI's Impact on the Dental Industry
24:00 The Future of AI in Dentistry
28:44 AI's Role in Patient Education and Communication
30:38 Limitations of AI in Dental Practices
33:06 Understanding AI's Writing Patterns
38:19 Innovative Marketing Strategies in Dental Practices
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Connect with Shreyas
Learn more about Daydream and schedule a demo at daydream.dental.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you don’t truly know your numbers, you might be leaking money without even realizing it. Most dentists assume they’re making more than they actually are—but are you calculating your real take-home income? In this episode, we break down what’s actually going on behind the financial curtain of your practice—and how to fix it.
In this episode of the Raving Patients Podcast, I sit down with dental CPA Travis Slade to talk about the financial clarity every dentist needs—but few actually have. We break down the five core financial drivers that impact your real income: revenue, overhead, debt, taxes, and personal spending. These aren’t just accounting terms—they’re the difference between feeling in control and constantly feeling cash-strapped.
Travis shares insights gained from working directly in dental offices, and explains how most practice owners are in the dark about where their money goes. We dig into common traps—like inflated overhead, lifestyle creep, and taking on debt without understanding the long-term impact—and give practical tips to help you make better decisions around hiring, investing, and personal budgeting.
This episode will help you assess your financial health, calculate your true break-even point, and set goals that actually move the needle. If you’re serious about building a practice that supports the life you want, this is one you don’t want to miss.
Here's what we talked about in this episode: * The five financial drivers that actually determine your take-home pay * Why revenue can be a misleading metric if you don’t track overhead and debt * Ideal overhead breakdowns (including wages, supplies, marketing, and more) * Understanding debt health: what’s manageable and what becomes a liability * The impact of personal spending on your stress, cash flow, and practice health * How to strategically invest in marketing (and know if it’s actually working) * What your monthly break-even number really is—and why you need to know it * Common financial traps dentists fall into and how to avoid them * Travis’s #1 piece of advice for financial stability and long-term growth
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Key Takeaways 00:39 Introduction and Event Announcement
04:10 Understanding Financial Metrics for Dental Practices
05:31 The Five Financial Drivers of Dental Practices
09:40 Revenue: The Misleading Top Line Number
12:20 Overhead: Managing Practice Expenses
16:32 Debt Management in Dental Practices
22:07 Personal Spending and Lifestyle Choices
25:02 The Financial Matrix: Understanding Break Even
26:19 Common Financial Traps for Dentists
28:45 Marketing Investments and Financial Projections
30:28 Final Thoughts and Advice
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Connect with Travis
Want help decoding your numbers or figuring out your break-even point? Travis is offering a free Financial Matrix Calculator, plus a complimentary session for the first two listeners who reach out.
📧 Email: travis@uluruadvisors.com 🌐 Website: https://gouluru.com/
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Is your practice actually as efficient as it could be?
If your front desk feels like a bottleneck, patients are slipping through cracks, or you're losing revenue to outdated payment systems, then you’ll want to hear this one.
In this episode of the Raving Patients Podcast, I sit down with Mandy Madeline—an experienced clinical assistant turned dental operations expert and now a leader at Pay Proudly. With nearly two decades in the industry, Mandy offers a unique lens into how systems, communication, and simple changes can make a huge impact on your bottom line.
We dig into:
- How to reduce credit card processing fees without upsetting patients
- The truth about surcharging—and how to do it the right way
- Why in-house membership plans are a must (and how to make them work without tech headaches)
- The #1 leadership mindset that boosts team performance and office culture
- Simple front office scripts that improve patient trust and reduce confusion
You’ll walk away with clear, actionable strategies to streamline your practice operations, elevate your patient experience, and protect your profitability.
Whether you're a dentist, manager, or team member, this episode is packed with take-home tools to make your day-to-day smoother and your practice stronger.
🎧 Listen now, and don’t forget to subscribe and share it with your team!
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Key Takeaways 00:42 Introduction to the Raving Patients Podcast
02:29 Mandy Madeline's Journey in Dentistry
04:35 Transitioning Roles in the Dental Industry
11:13 The Controversy of Credit Card Surcharges
19:13 The Importance of In-House Membership Plans
26:39 Creating VIP Experiences for Patients
27:16 Systems Reflect Your Practice's Standards
29:02 Advice for Dental Practices
30:30 Lightning Round Q&A
35:40 Conclusion and Final Thoughts
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Connect with Mandy
Visit payproudlyhealth.com
You can also find Mandy and the Pay Proudly team on Facebook, LinkedIn, and Instagram—just click the links on the website or head straight to the demo scheduler in the top right corner.
🎯 Exclusive Listener Offer: Mention Raving Patients Podcast or my name (Dr. Len Tau) when you schedule a demo with Pay Proudly and receive free installation and $100 credit toward your equipment.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you think your “pretty” website alone is enough to bring patients through your doors, think again. Dental marketing today is more complex—and more critical—than ever. From SEO secrets and Google Ads strategy to why your website might be quietly sabotaging your practice growth, this episode is your blueprint for smarter marketing decisions. Dentists, this is one you can’t afford to miss.
On today’s episode of the Raving Patients Podcast, I’m diving deep into the world of dental marketing with two incredible guests from Gargle—Brandie Lamprou, VP of Corporate and Sales Development, and Cassidy Turley, Partnerships and Lead Generation Manager.
If you’ve ever wondered:
✅ Is my website really helping me rank and convert patients—or just sitting there looking pretty? ✅ Why is SEO a must-have and how do I stand out when the dentist down the street is doing it too? ✅ Are Google Ads worth the investment for general new patients—or should I be targeting high-value procedures? ✅ What’s the real deal with Google Analytics and why should you demand access to your own data? ✅ When should a practice consider running ads, and when should you hold off?
…then you’re in the right place.
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Key Takeaways 00:44 Introduction and Event Announcement
01:50 Meet the Guests: Brandy and Cassidy from Gargle
03:48 Understanding Gargle's Role in Dental Marketing
05:52 The Importance of a Strong Website
07:52 SEO: The Key to Online Visibility
15:00 The Role of Google Ads in Dental Marketing
18:20 Determining the Right Marketing Budget
20:39 When to Start Using Ads
23:40 The Importance of a Solid Foundation
25:41 Secrets to Ranking Higher on Google Maps
27:00 Updating Your Website: Best Practices
29:18 User Experience: The Digital Waiting Room
30:45 The All-in-One Marketing Approach of Gargle
32:15 Lightning Round Q&A
36:15 Conclusion and Free Marketing Assessment Offer
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Connect with Gargle
- Phone: 888‑842‑7453
- Email: info@gargle.com
- Website: www.gargle.com
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Ever wish you could stop wasting time jumping between imaging systems and get a single, clear picture of your patient’s oral health? This week, I’m unpacking exactly how AI-powered, unified imaging can transform your diagnostics, simplify your workflow, and help patients say “yes” with confidence.
In this episode, I sit down with my friend and neighbor, Jordan Reiss from DEXIS, to explore how their AI-powered, unified imaging platform is transforming digital dentistry. We discuss how DEXIS brings 2D, 3D, and intraoral scans into a single, smart ecosystem, streamlining workflows and boosting diagnostic confidence. Jordan explains how tools like Magic Sort eliminate tedious tasks and how emerging AI capabilities—like automatic implant positioning and facial scan integration—are paving the way for faster, clearer treatment planning.
If you’re looking to simplify your imaging processes and communicate better with patients, this conversation is one you don’t want to miss.
Here’s what we covered in this episode
✅ How AI acts as your second set of eyes—enhancing accuracy and saving time.
✅ Why a unified imaging ecosystem eliminates software headaches and improves workflow.
✅ How Magic Sort automates sorting and labeling your images for better efficiency.
✅ What’s next for digital dentistry: facial scans, 3D segmentation, and cloud-based sharing.
✅ How AI visuals help patients say “yes” to treatment by building trust and clarity
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Key Takeaways 00:36 Introduction and Event Announcement
02:43 Meet Jordan Reiss and DEXIS Overview
04:38 Unifying AI-Powered Platform for Enhanced Diagnostics
06:40 The Importance of AI in Dentistry
12:37 Improving the Diagnostic Process
16:26 Simplifying Diagnosis and Treatment Planning
18:40 Innovations in Imaging Technology
22:45 Magic Sort and Image Analysis
27:40 Future of DEXIS and Digital Dentistry
30:26 Lightning Round Q&A with Jordan Reiss
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Connect with Jordan 🌐 DEXIS Website
🌐 DTX Studio Clinic
🌐 DTX Training Website
🔗 Jordan Reiss on LinkedIn (search Jordan Reiss, DEXIS)
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Let’s face it — dental marketing has become a jungle. Between rising costs, Google’s ever-changing rules, and patients who click but never convert, it’s easy to waste thousands without seeing results.
In this episode, I sit down with David Herman from Web Marketing for Dentists. David’s helped over 2,000 practices generate $50 million in production — and today, he’s breaking down how to stop chasing low-value leads and start filling your schedule with patients who want the treatments you love to do.
Here’s what you’ll learn:
✅ Why throwing money at ads doesn’t automatically bring in patients
✅ The hidden dangers of a weak online presence
✅ Why video matters more than ever
✅ How to truly track your ROI from Google Ads
✅ What budget you really need for success
✅ Overwhelmed staff and lost leads
Your marketing shouldn’t be guesswork. Get strategic. Know your numbers. Focus on the procedures you want more of. And remember: every dollar you spend should bring real patients through your door, not just clicks on a screen.
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Key Takeaways 00:41 Introduction and Event Announcement
02:00 Meet David Herman: Expert in Dental Marketing
04:03 Understanding Dental Marketing Challenges
05:35 The Importance of ROI in Marketing
09:22 Building a Strong Online Presence
15:58 Tracking AdWords Results Effectively
19:20 The Science of Google AdWords
22:53 Targeting High-Value Procedures
30:56 Managing Overwhelmed Staff and Leads
34:55 Lightning Round Q&A
38:36 Conclusion and Special Offer
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Connect with David Want David and his team to take your marketing to the next level?
Head over to WM4D.com — or the full version, WebMarketingForDentists.com.
👉 Special Offer: Mention “Raving Patients” or Dr. Len to get one month of Google Ads management completely FREE (ad spend not included). It’s your chance to test-drive real, strategic marketing without long-term risk.
David’s helped generate over $50 million in production for dental practices across the US and Canada. If you’re ready for patients who want implants, Invisalign, or other big-ticket procedures — instead of low-value cleanings — reach out and see what a focused strategy can do for your practice.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Podcast Title Title: Smarter Smiles : How AI is Transforming the Future of Dentistry
Thumbnail Tagline: AI-Driven Dental Future
Let’s face it—dealing with insurance is the least favorite part of running a practice. But what if AI could take that burden off your plate without replacing your team? In this episode, I’m joined by Bruce Bell and Mike Nelson of Stratus, and we’re breaking down how artificial intelligence is making life easier for your front desk, improving patient experience, and reclaiming your time—one insurance call at a time.
AI isn’t a trend—it’s a tool. And it’s changing how we work. In this conversation with Bruce and Mike from Stratus, we dive into how their platform helps practices automate insurance verification. Whether you’re tired of hold music or frustrated by inconsistent EOBs, Stratus could be a total game-changer.
We also explore how AI is showing up across the dental industry—from clinical tools like Pearl and Overjet to admin solutions that reduce overhead and burnout. You’ll hear how practices are actually using these tools (and what most are missing out on). And if you’re fee-for-service, yes—there’s still a reason to listen.
Finally, we walk through how to actually bring AI into your practice—without getting overwhelmed or oversold. Because this isn’t just about adopting new tech. It’s about building a smarter, leaner, more enjoyable practice—for you and your team.
We covered a lot of ground in this episode—here are a few big takeaways I don’t want you to miss:
- AI isn’t here to replace your team—it’s here to free them up to focus on what truly matters.
- Stratus automates insurance verification, reducing costly errors and cutting down time spent on the phone with insurance companies.
- Even fee-for-service practices are leveraging AI to offer added transparency and value to their patients.
- Most dental offices underutilize their software tools—AI can bring critical insights to the surface and help teams take smarter action.
- AI is a powerful enhancement, not a replacement—use it to support your systems, but always double-check when it matters.
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Key Takeaways 00:44 Introduction to AI in Dentistry
02:33 Meet the Guests: Bruce Bell and Mike Nelson of Stratus
02:58 What Stratus Does and How It Streamlines Insurance Verification
07:52 Broader Impact of AI Across the Dental Industry
12:28 Is AI Replacing Jobs or Enhancing Roles?
17:03 How to Identify the Right AI Tools for Your Practice
19:28 Who Benefits Most from Stratus (and Why)
25:27 Addressing the Limitations and Misconceptions Around AI
28:40 Real-Life Wins: Saving Time, Reducing Write-Offs, and Improving Work-Life Balance
30:26 Final Thoughts and Lightning Round with Bruce & Mike
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Connect with Bruce & Mike Learn more about Stratus AI: www.useStratus.com
👉 Be sure to mention you heard about them on the Raving Patients Podcast to get the VIP treatment.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you're navigating the complexities of staff dynamics, practice transitions, or rapid DSO growth—this episode is for you.
Because here’s the truth: hope is not a strategy. And when it comes to managing workplace conflict, ignoring the problem won’t make it go away—it just costs you more.
To break this down, I’ve invited Dina Lynch Eisenberg, Esq., a nationally recognized ombuds and conflict resolution consultant, to the show. Dina brings decades of cross-industry experience—from Coca-Cola and Twitter to DSOs and private practices. She specializes in resolving internal conflict, protecting team culture, and preventing silent turnover.
In this episode, Dina and I discuss:
- What an ombuds actually is—and why every growing practice should consider working with one
- The hidden costs of unresolved team tension, from failed associate retention to lost productivity
- How DSOs can better support both legacy staff and new acquisitions during transitions
- Why HR alone isn’t enough—and how the neutrality of an ombuds creates psychological safety
- Practical strategies for conflict prevention, including conflict style assessments and mediation training
- The powerful shift from "culture" to "community"—and how that reframes your leadership
Whether you’re managing five locations or fifty, this episode will help you take a hard look at your organizational health—and give you tools to proactively strengthen it.
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Key Takeaways 00:42 Introduction and Event Announcement
03:30 Understanding the Role of an Ombuds
05:43 Dina's Journey into Dentistry
10:00 Common Conflicts in Dental Practices
15:14 The Impact of Ignoring Conflicts
18:40 Ombuds vs. HR: Understanding the Differences
21:18 Ombuds Engagement: Temporary vs. Long-term
24:33 The Cost of Unresolved Conflict
27:10 Organizational Health in Dental Practices
28:31 Lightning Round Q&A
32:40 Conclusion and Contact Information
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Connect with Dina LinkedIn: Dina Lynch Eisenberg
Email: hello@happypracticeconsulting.com
Resource: Self-Assessment for DSO Leaders
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by CallRail, call tracking & lead conversion software for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’ve ever wondered how to turn your hygiene department into a true engine of growth—this episode is for you.
Because the truth is, many practices underestimate the power of hygiene. But when done right, your hygiene team can elevate patient care, boost profitability, and transform your entire practice culture.
To dive into this, I’m joined by Tiffany Wuebben—an accomplished hygienist, author, and founder of The Hygienepreneur. Tiffany’s 30+ years in the field, paired with a background in luxury hospitality, gives her a unique perspective on what drives success behind the scenes.
In this episode, we talk about:
- Why your hygiene department should have its own mission statement
- How empowering your team can relieve owner stress and boost performance
- What "assisted hygiene" really means—and why most people get it wrong
- Creating hospitality-based care that patients rave about
- Practical ways to build a unified, thriving practice culture
Whether you’re managing a solo hygienist or a team of 11, this conversation will give you the tools to lead with purpose and inspire excellence at every level.
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Key Takeaways 00:50 Introduction to the Raving Patients Podcast
04:26 Transforming Hygiene Departments for Success
11:58 Empowering Leadership in Dental Practices
16:00 The Role of Assisted Hygiene
20:25 Elevating Patient Experience through Hospitality
26:35 Building a Unified Practice Culture
32:13 Lightning Round Q&A with Tiffany Wuebben
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Connect with Tiffany Wuebben Want to elevate your hygiene department and empower your team to drive practice growth? Tiffany is here to help.
📩 Email: tiffany@thehygienepreneur.com 🌐 Website: thehygienepreneur.com 📘 Free Downloads: Grab your PDF copies of Hygienepreneur and Culture Catalyst directly on her site.
Whether you're managing one hygienist or a thriving team, Tiffany offers customized strategies to help you grow with purpose.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if one missing note in your chart could cost you your license—or even your freedom?
That’s not a scare tactic—it’s exactly what happened to today’s guest, Dr. Roy Shelburne. A respected dentist turned federal inmate, Roy learned the hard way that poor documentation and billing practices can destroy even the most well-intentioned practice. Now, he's using his story to help others protect what they’ve built—and to ensure no one else has to go through what he did.
If you're running a dental practice and think documentation is just a formality, think again. This episode is a must-listen.
I'm joined by Dr. Roy Shelburne—a dentist, speaker, and compliance expert with a story that’ll stop you in your tracks. After being sentenced to federal prison for documentation-related issues, Roy has made it his mission to help other dentists avoid the same fate. In this conversation, Roy opens up about what happened, what he wishes he had known, and the simple (but often overlooked) systems that can protect your practice, your license, and your peace of mind.
We also talk about why clear documentation isn’t just about legal protection—it’s the key to smoother insurance reimbursements, fewer patient disputes, and stronger clinical care.
Here are some of the interesting things we talked about in this episode:
- If it's not in your chart, it didn’t happen—legally or clinically.
- Why blind disregard can be interpreted as intent to defraud.
- The real reason so many dentists struggle with insurance claims.
- How to build a 7-step compliance program that protects your entire team.
- Why moving to ICD-10 may be on the horizon (and how to get ahead of it).
- How better records actually lead to better patient care.
This episode is packed with wisdom every dental professional should hear. Don’t wait until it’s too late—learn from someone who’s lived it.
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Key Takeaways 00:42 Introduction and Event Announcement
03:04 Roy Shelburne's Journey: From Prison to Advocacy
10:24 The Importance of Clinical Record Keeping
16:57 Documentation: Key to Efficient Reimbursement
26:02 Implementing a Compliance Program
32:15 Final Thoughts and Lightning Round
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Connect with Dr Roy 📧 roy@roy-shelburne.com
📱 423-552-6111
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Your dental practice is only as strong as the people behind it—and if you're not shaping your culture with intention, someone else is. In this episode, we dive into what it really takes to create a happy, high-performing team that grows your practice from the inside out.
To help us reframe how we approach leadership and growth, I’m joined by Bianca Dornan, founder of Practices Made Perfect. With 20+ years of in-the-trenches consulting experience and a hands-on approach that’s reshaped practices across North America, Bianca brings rare clarity to the chaos many dental teams face.
We cover everything from hiring strategies and training systems to retention KPIs and creating a “no gossip” culture where your team actually thrives. Whether you're an overwhelmed owner or a team leader struggling to keep morale up, this episode offers a roadmap to building the kind of dental practice where both your team and your patients want to stay.
In this episode, we explore: ✅ The real reason culture fails—and how to rebuild it intentionally ✅ How to hire based on values (not just skill) ✅ What it really costs to train a new employee—and why training should never stop ✅ The connection between low patient retention and untrained front-desk teams ✅ Why your current treatment plans might hold millions in lost revenue ✅ How to turn your team into your best strategic asset
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Key Takeaways 00:41 Introduction and Sponsorships
03:15 Meet Bianca Dornan: A Dental Consultant's Journey
04:00 Understanding Practice Culture and Its Importance
10:47 Strategies for Improving Practice Culture
13:56 The Importance of Continuous Training
18:13 Patient Retention: A Key Performance Indicator
26:43 Hiring the Right Team Members
31:21 Upcoming Event: Unoia Retreats
36:20 Lightning Round Q&A
39:00 Conclusion and Final Thoughts
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Connect with Bianca: 🌐 practicesmadeperfect.ca
📧 bianca@practicesmadeperfect.ca
📱 647-928-7924
🔗 Unoia Retreat: unoiaretreats.ca
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’ve ever felt overwhelmed by insurance red tape, staffing headaches, or the pressure to be a “do-it-all” practice—this episode is for you.
In this conversation, I’m joined by Dr. Tejas Patel, a leading cosmetic dentist whose journey from multi-location burnout to solo, specialized success is one every dentist should hear. With over 2 million TikTok followers and a fully cosmetic boutique practice in Austin, Texas, Dr. Patel has redefined what’s possible when you combine smart systems, social media, and staying true to your passion.
We talk about everything from patient acquisition through viral video, to the growing demand for natural-looking veneers, and why he shut down two thriving offices to go all-in on what he loved most. You’ll also learn about the Veneer Blueprint Course, his online CE-accredited training that helps dentists confidently master cosmetic cases—from preparation to marketing.
Whether you're cosmetic-curious or ready to pivot your practice, this episode delivers.
Here are just a few of the important and eye-opening topics we explored:
- The Power of Focus: Why simplifying your procedures and practice model could be the secret to long-term success.
- Social Media as Strategy: How Dr. Patel leverages TikTok and Instagram to attract out-of-state veneer patients—daily.
- From Insurance to Independence: What it really takes to transition away from PPOs and build a fee-for-service model.
- What Patients Want Now: A look into the latest veneer trends—think natural, undetectable, and confidence-boosting.
- Teaching with Transparency: Why Dr. Patel built a step-by-step veneer course (with live procedure footage, checklists, and marketing tips) to help others get the same results.
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Key Takeaways 00:42 Welcome + Event Reminder
02:37 Meet Dr. Tejas Patel
04:37 The TikTok Journey
12:52 Trends in Cosmetic Dentistry
16:56 From Burnout to Boutique
20:44 Building a Streamlined Practice
22:27 Inside the Veneer Blueprint Course
29:20 Vision for Cosmetic Education
31:12 Lightning Round Q&A
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Connect with Dr. Tejas Patel: Instagram (Main): @tejaspateldds
Instagram (Courses): @veneertraining
Veneer Course Info: drtejaspatel.podia.com
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’re worried that modern dentistry is trading principles for profit, you’re not alone. But today’s episode might just give you the confidence and clarity to do things differently.
Dentistry is changing—and not always for the better. In this compelling episode, Dr. Len Tau welcomes Dr. Ed Feinberg, a crown-and-bridge expert and educator with over four decades of hands-on clinical experience. Ed was mentored by his father, a pioneer in full-mouth reconstruction, and today he carries on that legacy by helping dental professionals understand why foundational skills still matter in an industry swept up by implants and fast fixes.
Together, they discuss how young dentists are being pulled into production-driven careers without the mentorship or mastery needed to truly thrive. Ed shares how practicing in both New York and Arizona shaped his philosophy—one grounded in long-term results, patient-first ethics, and clinical integrity. You’ll hear his unfiltered take on the overuse of implants, the dangers of piecemeal treatment, and how modern dental education is missing the mark.
More than a critique, this episode is a call to action. Whether you’re a seasoned dentist or just starting your career, you’ll walk away inspired to deepen your craft, lead your team with purpose, and maybe even mentor the next generation of dental professionals. Because as Ed says, success isn’t about being flashy—it’s about making a difference that lasts.
Here are just a few of the important and eye-opening topics we explored:
- Why foundational crown-and-bridge techniques still matter more than ever
- The long-term problems with piecemeal treatment planning
- How mentorship can change the trajectory of a young dentist’s career
- The risks of a production-first mindset in new graduates
- Building a practice through community involvement—not just advertising
- What true leadership in dentistry looks like
- Why implants aren’t the solution to every restorative case
- Ed’s unique insights from 70+ years of documented dental cases
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Key Takeaways 00:49 Introduction and Event Announcement
03:11 Ed Feinberg's Unique Career Journey
12:10 Comprehensive Treatment Planning in Dentistry
12:49 Disturbing Trends in Modern Dentistry
21:35 Building a Successful Dental Practice
23:56 Leadership in Dentistry and Community Engagement
31:39 Rapid-Fire Questions and Closing Thoughts
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Connect with Dr. Ed Feinberg: Want to learn more about Ed’s restorative philosophy—or explore his extensive library of online dental courses?
- Visit: https://theonwardprogram.com/
- Check out his books on Amazon:
- Open Wide
- The Double Tilt Precision Attachment Case for Natural Teeth and Implants
Whether you're a new grad or a seasoned practitioner, Dr. Ed is passionate about helping dentists elevate their skills and serve their patients with integrity.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Grief doesn’t wait for the perfect moment—and neither does oral cancer. In this powerful episode of the Raving Patients Podcast, Dr. Len Tau welcomes Dr. Parul Dua-Makkar to share how personal tragedy transformed her career and fueled a mission to save lives.
After losing her brother—also a dentist—to oral cancer at just 34, Parul now advocates for early diagnosis, clinical vigilance, and emotional healing within dentistry. This isn’t just a clinical conversation—it’s a raw, inspiring look at how loss can fuel purpose, and how every provider can be a part of the legacy of prevention.
You’ll also learn how grief doesn’t follow a linear path, the emotional complexity of legacy, and why speaking about difficult topics can be the most powerful way to connect and lead in the dental community. Dr. Parul reminds us all: life is short, but the impact you make can be lasting.
Some of the powerful insights from this episode include:
- Early detection saves lives: Persistent red or white lesions lasting more than two weeks must be evaluated—biopsies are non-negotiable.
- Technology is a tool, not a replacement: Light-based oral screening aids are helpful, but only biopsies offer definitive answers.
- Grief is complex—and valid: Whether from personal or professional loss, grief affects every part of your life and practice. Processing it is crucial to continue showing up fully.
- Legacy is not about length, but impact: What you leave behind—through your words, your work, or how you treat others—matters more than you know.
- Support and community are essential: Healing doesn't happen alone. Sharing stories helps others feel seen, heard, and less isolated in their struggles.
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Key Takeaways 00:45 Introduction to Leaving a Legacy
03:26 The Impact of Oral Cancer
11:45 Grief and Its Many Forms
20:54 Understanding Legacy
24:23 Life Interrupted: A Book of Lessons
27:30 Speaking Out on Oral Cancer Awareness
30:53 Lightning Round Q&A
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Connect with Dr. Parul Dua-Makkar: Website: www.parulduamakkar.com
Instagram: @duagoodjob
Coaching & Resources: duagoodjob.com
Explore her free grief and cancer support resources, check out her speaking topics, or grab a copy of her book "Life Interrupted: Dr. Dua’s Survival Guide" available on Amazon.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you're feeling overwhelmed trying to balance patient care while navigating all the buzz about AI in dentistry, you're not alone. But today's episode will help clear the confusion and show you how to use AI to your advantage—starting now.
To break it down, I’ve invited Conner Ludlow, founder of Annie, an AI platform that builds virtual front desk assistants for dental practices. With a background as a software engineer and tech leader, Conner knows exactly where AI is truly helpful—and where the hype gets a little too loud.
In this episode, we explore the real-world uses of AI for dentists today (without needing expensive software), what "AI hallucinations" mean for your practice, and how tools like Annie can stretch your operational dollars without replacing your team. It's a must-listen if you want practical strategies to make technology work for you—not against you.
- AI is a tool, not a silver bullet: It can boost efficiency but still needs human oversight to represent your practice properly.
- Real-world wins with AI: Practices can save time with AI-generated blogs, better market research, and virtual front desk agents like Annie.
- Customization is key: The most successful use of AI in a dental office feels personalized—not robotic—thanks to intentional setup and continuous fine-tuning.
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Soundbites
"Our goal is not to replace humans, but to help offices stretch their operational dollars and make sure that they have backup and help to never miss opportunities and make sure that they're capturing all of their revenue potential."– Conner Ludlow
"AI is really just a new tool that can help practices and business owners and everybody be more effective in their job."– Conner Ludlow
"We tend to overestimate the effect of a technology in the short run and underestimate the effect of the technology in the long run."— Conner Ludlow
"Annie is not here to replace a full-time employee—it's a helper. When you bring it into your office, make sure your front desk team knows it’s there to make their job easier, not replace them. It’s about simplifying their work, not taking it away."-Dr. Len Tau
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Keywords: dental AI, dental marketing, front desk automation, dental practice growth, artificial intelligence in dentistry, dental staffing solutions, AI for dentists, AI overhype, Annie AI, dental office management, chatbot dentistry, ChatGPT dental uses
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Key Takeaways 01:40 Introduction to AI in Dentistry
04:04 Understanding AI: Hype vs. Reality
07:03 Practical Applications of AI in Dental Practices
09:13 The Role of AI in Marketing and Content Creation
13:20 AI's Limitations and Challenges
17:04 The Future of AI in Dentistry
23:50 Annie: The AI Assistant for Dental Practices
31:06 Conclusion and Call to Action
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Connect with Conner Want to learn more about how Annie can help your dental practice thrive with AI?
✅ Visit helloannie.com to schedule a demo.
✅ Mention you heard about Annie on the Raving Patients Podcast to get an exclusive discount — half off your setup fee plus savings on your monthly dues!
✅ Explore Annie’s AI tools and see how you can streamline your front desk without replacing your valuable team.
Follow Conner and Annie for the latest updates:
🔹 Website: https://helloannie.com/
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if the key to transforming your entire practice isn’t a new procedure—but a reimagined hygiene department?
In this powerful episode of the Raving Patients Podcast, Dr. Len Tau is joined by Rachel Wall, founder and CEO of Inspired Hygiene, to explore how dental practices can heal old rifts, boost team synergy, and build a more profitable, empowered hygiene department.
Rachel shares her insights from over 30 years in the industry and breaks down why 2025 is the perfect time to invest in your hygiene team. From integrating new technology to creating solid communication frameworks, this episode is packed with real-world strategies to help your hygiene department thrive. Whether you're facing high turnover, frustrated teams, or stagnating profits, this conversation will give you the direction and motivation to make lasting change.
In this episode, we cover: * 2025 is a crucial year for resetting expectations, values, and communication in the hygiene department * Assisted hygiene is a sustainable and empowering model—when implemented correctly * Technology integration is only effective when teams have aligned protocols and workflows * Healing the hygienist-dentist rift starts with open communication and mutual respect * Investing in hygiene isn’t just about productivity—it’s about delivering better patient care and empowering your team
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Key Takeaways 00:50 Introduction and Event Announcement
01:43 Investing in Your Hygiene Team
03:21 Understanding Inspired Hygiene
07:48 Recognizing the Need for Coaching
11:52 The Importance of 2025 for Hygiene Investment
17:35 The Future of Assisted Hygiene
21:21 Healing the Rift Between Hygienists and Dentists
27:05 Future Predictions for Dental Hygiene
29:58 Exciting Technological Advancements in Dentistry
33:34 Lightning Round Q&A
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Connect with Rachel 📧 Email: info@inspiredhygiene.com
🌐 Website: inspiredhygiene.com
📅 Book a Discovery Call: Use the link on their website under the “Coaching” tab
💥 Special Offer: $500 off the enrollment fee for their Success Hub virtual coaching program
🎟 Promo Code: RAVING
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If your team’s struggling to stay aligned or your office feels stuck in a rut, you’re not alone—and this episode is your wake-up call. Dental success isn’t just about clinical excellence. It’s about communication, leadership, and team synergy—and that’s exactly what we’re diving into today.
I’m joined by three powerhouse women in dentistry—Lois Banta, Dana Watson, and Emme Sanders—to talk about their latest collaborative event: COLLABricon, the team synergy summit built specifically for dental practices that are ready to evolve.
These women bring decades of experience in leadership, hygiene systems, front office strategy, and coaching—and they’re on a mission to help you build a stronger, more aligned, and more empowered dental team.
In this episode, we cover: * Why team communication often breaks down—and how to fix it * How COLLABricon is not your average CE event (think: intimate team retreats with powerful coaching) * What every dentist thinks their team knows vs. what the team actually feels * How to know if your office is “green, yellow, or red” in key practice areas * Real stories from the trenches on team burnout, miscommunication, and turning things around * Plus, a behind-the-scenes look at this year’s Collabricon event in Nashville, TN
Whether you’re a practice owner, hygienist, office manager, or dental assistant—you’ll leave this conversation with renewed inspiration and real tools to strengthen your practice from the inside out.
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Key Takeaways
00:40 Introduction and Event Announcement
02:00 Introducing the Guests and Their Expertise
04:40 The Concept of COLLABricon
08:50 Understanding Team Synergy
14:25 Identifying Ideal Candidates for COLLABricon
17:36 Recognizing the Need for Help
20:38 The Importance of Communication and Feedback
25:10 Exciting Details About COLLABricon
27:25 Interactive Learning Experience
33:01 Mindsets for Success
32:36 Books That Inspire
36:25 Essential Subscriptions for Productivity
38:35 How to Get Involved with COLLABricon
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Collabricon Details 🗓️ Dates: November 14–15, 2025 📍 Location: Nashville, TN at the boutique Hotel Fraye 🔗 collabricon.com 📩 Contact: colabriconevent@gmail.com
This isn’t just another conference. It’s a fully immersive team-building experience—round tables, hands-on exercises, and transformational coaching, all in one space.
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’re investing time and money into attracting new patients but still struggling to build long-term loyalty, this episode is for you.
Great dental marketing doesn’t stop when a new patient books—it starts the moment they walk through the door. And no one understands that better than Victoria Porter, founder of Bitemark Media.
With a background in luxury hospitality and a passion for branding, Victoria brings a fresh perspective to dental marketing—one centered around real relationships, high-quality care, and community connection.
In this episode, Victoria and Dr. Len Tau dive into:
- Why patient retention is the most underrated growth strategy in dentistry
- How to align your office experience with your brand voice
- The key touchpoints that keep patients loyal, even between appointments
- Creative ways to offer value without falling into the "discount trap"
- How to build a loyalty program that actually works
- And why believing in your brand's mission is the ultimate secret weapon
Whether you’re opening your first practice or looking to refresh your approach, Victoria shares practical advice (and real-life examples) for creating a practice that patients want to return to—and rave about.
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Key Takeaways 00:42 Introduction and Event Announcement
01:56 Meet Victoria Porter: A Dental Marketing Powerhouse
05:06 The Importance of Patient Retention
10:06 Enhancing Patient Experience and Brand Voice
15:20 Nourishing Patient Relationships Beyond the Office
23:54 Implementing Loyalty Programs in Dental Practices
29:55 Authenticity in Patient Care
31:58 Lightning Round Q&A
37:26 Conclusion and Contact Information
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Connect with Victoria Linkedin: https://www.linkedin.com/in/victoriasoleil/
🎁 Bonus Offer: Mention the Raving Patients Podcast and get $1,000 off your first month with Bitemark Media. Visit www.bitemarkmedia.com to claim your discount.
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Wondering how AI is reshaping dentistry—for real?
If you’ve heard the buzz but haven’t seen how it translates to your day-to-day practice, this episode is for you. I’m joined by Wardah Inam, the brilliant mind behind Overjet, the AI platform that’s helping dentists diagnose with more confidence, improve case acceptance, and finally bring consistency to treatment planning. Whether you’re part of a DSO or running your own practice, this conversation will change how you think about tech in the operatory.
I sit down with Wardah Inam, CEO and co-founder of Overjet, one of the leading AI companies transforming dental care. With a PhD from MIT and a deep background in AI and healthcare innovation, Wardah shares her journey from being a curious dental patient to pioneering real-time AI solutions for dentists, DSOs, and insurers alike.
In this insightful conversation, you’ll learn how AI isn’t just hype—it’s becoming a game changer in diagnostics, treatment planning, and administrative efficiency. Wardah explains how Overjet is making diagnosis more quantitative, improving consistency across providers, and boosting case acceptance with powerful visuals that speak to patients in a way they can understand.
Whether you’re a solo practitioner, DSO leader, or simply curious about how AI fits into your workflow, this episode is packed with practical insights, future-forward thinking, and compelling reasons to consider the power of AI in your dental practice.
What You’ll Learn:
- How Overjet’s AI technology is improving diagnostic precision and patient trust
- Why AI is a powerful tool for increasing case acceptance
- The surprising story that inspired Wardah to enter the dental field
- The role of AI in streamlining insurance claims and reducing administrative burden
- What sets Overjet apart from other dental AI companies
- The future of AI in dentistry—from auto-charting to real-time claim approvals
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Key Takeaways 00:40 Introduction to AI in Dentistry
03:17 Overjet's Role in Dental Care
04:00 Wardah's Journey into Dentistry
06:44 The Importance of Consistent Diagnosis
07:53 AI's Impact on Insurance Claims
10:53 Enhancing Case Acceptance with AI
14:53 The Future of AI in Dental Practices
20:00 Overjet's Unique Features
25:23 Real-Time Insurance Approvals
25:20 Adoption Trends: DSOs vs. Solo Practitioners
28:12 Final Thoughts and Lightning Round
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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If insurance headaches are draining your energy and slowing your growth, you’re not alone—and today’s guest has the tools to help you take back control.
In this episode, I sit down with Colleen Huff, an industry veteran with over 30 years of hands-on experience in dental insurance, revenue cycle management, and practice consulting. From her early days at MetLife to managing multi-location practices and now educating thousands through speaking, writing, and online courses—Colleen knows what it takes to turn insurance chaos into clarity.
Her new book, A Mouthful of Insurance, is already making waves, and in this conversation, we dig into exactly why.
We cover:
- The biggest insurance struggles dental practices are facing in 2025
- Why practices need more than just an insurance coordinator—they need systems
- The truth about outsourcing verifications and what to look for in a partner
- How technology (like AI and practice management integrations) is changing the insurance game
- How to avoid common billing mistakes that can trigger audits or worse The role of accurate coding, documentation, and clear patient communication
- Why every team member—from front desk to back office—should understand the insurance landscape
Whether you're in-network, out-of-network, or somewhere in between, Colleen’s insights will help you make smarter financial decisions and run a more efficient, profitable practice.
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Key Takeaways 00:45 Introduction to the Podcast and Guest
03:28 Understanding Dental Insurance Consulting
06:12 Challenges in Dental Practices
10:13 The Role of Team in Insurance Management
11:45 Outsourcing Insurance Verification Services
16:31 Technology in Dental Practices
18:00 AI and Its Impact on Insurance Claims
21:25 Navigating Insurance Payments and Estimates
23:40 The Importance of Accurate Billing Practices
27:48 Strategies for Increasing UCR Rates
28:28 The Debate on Pre-Authorizations
30:44 Overview of Colleen's Book
31:51 Lightning Round Q&A
36:29 Conclusion and Final Thoughts
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Connect with Colleen 🌐 Website: https://colleenhuff.com 📧 Email: colleen@dentalinsurancecoach.com 📱 Social Media:
- Facebook: @DentalInsuranceCoach
- LinkedIn: Colleen Huff on LinkedIn
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Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you're feeling overwhelmed by the day-to-day grind of running your dental practice while trying to grow and stay competitive, you're not alone. But today’s episode will help you take back control.
Efficiency isn’t just about working harder—it’s about working smarter. To break this down, I’ve invited Gabe Hofmann, the Dental Efficiency Guy, to the show. Gabe has spent 17 years in the dental industry, helping DSOs and private practices streamline their operations, reclaim lost time, and boost profitability. From building a six-location dental group to partnering in AI automation, Gabe brings hands-on experience and real-world solutions that help practices run better.
In this episode, we dig into:
✅ The biggest inefficiencies costing practices time and money
✅ How automation and AI can help dental teams focus on patient care
✅ Common software redundancies that could be draining your resources
✅ Simple strategies to improve workflow and increase profits
✅ How to navigate the flood of AI tools and find the right fit for your practice
Gabe also shares his perspective on dental conferences—why they matter, how to maximize their value, and what to look for when choosing which ones to attend. Plus, if you’re thinking about scaling from one practice to multiple locations, this episode is packed with insider tips to help you grow efficiently without burning out.🎧 Tune in now and start reclaiming your time, joy, and profitability!
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Key Takeaways * Introduction and Event Announcement (00:43) * Gabe Hoffman's Journey in Dentistry (01:47) * Enhancing Dental Efficiency (05:50) * Challenges in Dental Practices (12:48) * Navigating AI in Dentistry (22:11) * Conferences and Networking (25:55) * Lightning Round Q&A (28:44)
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Connect with Gabe Hofmann 📧 Email: Gabriel@thedentalefficiencyguy.com
📱 Call/Text: (267) 530-5706
📲 Social: @DentalEfficiencyGuy
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’re spending money on marketing but have no clear way to track what’s actually bringing in new patients, you’re not alone. The good news? There’s a way to fix that.
In today’s episode, we’re talking about one of the most overlooked yet powerful tools in marketing: call tracking. If you’re not tracking your calls, you could be wasting thousands on campaigns that aren’t delivering results. That’s why I invited Nick Jascomb, Sales Manager at CallRail, to break down how dentists can easily track and optimize their marketing efforts.
Nick has spent nearly six years helping businesses get smarter about their marketing strategies with real data, AI-driven insights, and call tracking that actually works. In this conversation, we cover:
- Why most dentists aren’t tracking their marketing correctly—and how to fix it.
- How CallRail helps dental practices know exactly where new patients are coming from.
- AI’s growing role in patient communication and marketing optimization.
- The #1 mistake practices make with call tracking (and how to avoid it!).
💡 If you’re tired of guessing where your marketing dollars are going, this episode is a must-listen!
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Key Takeaways 00:40 Introduction and Current Google Review Situation
02:08 Introducing CallRail and Its Importance
03:23 Understanding Call Tracking and Its Benefits
09:00 The Role of Call Tracking in Marketing
15:10 Patient Interaction and Call Handling
22:35 AI's Impact on Call Tracking and Marketing
24:49 Pricing and Competitor Comparison
29:05 Final Thoughts and Lightning Round Q&A
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Connect with Nick Jascomb Email: nick.jascomb@callrail.com
Instagram: @CallRail
Facebook: https://www.facebook.com/CallRail
TikTok: @CallRail
📞 Learn more about CallRail & start a free trial → callrail.com
https://www.callrail.com/
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
👉 For more information on dental practice growth strategies and marketing trends, go to: https://www.drlentau.com/
If you’ve ever felt like your dental career is a nonstop hustle, you’re not alone. Balancing patient care, business growth, and personal well-being can feel overwhelming. But what if there was a way to elevate your practice while also investing in your own professional and personal development?
In today’s episode of The Raving Patients Podcast, I’m joined by Dr. Jim Arnold, a veteran in the dental industry who’s taking education and practice transitions to a whole new level. With over two decades of experience as a clinician, multi-practice owner, and educator, Jim is redefining continuing education through Luxury Dental Retreats, where dentists can gain high-level knowledge while enjoying exclusive, high-end experiences.
Jim and I dive into:
✅ The power of small-group luxury CE retreats—why intimate, high-value learning experiences trump traditional conferences.
✅ The future of dentist-led practice transitions—why private equity isn’t always the best option.
✅ How leadership, mentorship, and work-life balance can transform your career and business.
✅ The latest trends in dentistry, including AI-driven advancements and the evolving DSO landscape.
Plus, Jim shares his best strategies for achieving work-life balance, avoiding burnout, and finding the right community to support your growth. Whether you're an early-career dentist looking for mentorship or a seasoned professional considering a transition, this episode is packed with insights to help you thrive in the business of dentistry.
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Key Takeaways Audio -
00:43 Introduction and Event Announcement
03:05 Luxury Dental Retreats: Concept and Purpose
05:55 Luxury Retreats: Features and Educators
10:30 Dubai Retreat: Expectations and Experience
12:20 Identifying Ideal Candidates for Retreats
14:11 Foundational Dental Services: Overview
21:25 Work-Life Balance for Dentists
23:49 Future Trends in Dentistry
29:24 Leadership in Dentistry
31:25 Rapid Fire Questions and Personal Insights
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Connect with Dr. Jim Arnold 📞 Text: 219-241-4698 (Preferred method to set up a call)
📧 Email: drarnold@smilesbyarnold.com
🌐 Website: www.LuxuryDentalRetreats.com
If you're interested in learning more about Luxury Dental Retreats, Foundation Dental Services, or exploring strategic partnerships in dentistry, reach out to Dr. Arnold and mention the Raving Patients Podcast for an exclusive 15% discount on luxury retreat tuition!
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you've ever struggled with hiring the right people, fostering a positive workplace culture, or keeping your team engaged, you’re not alone. But today’s episode of The Raving Patients Podcast can help you change that.
To break this down, I’ve invited Jonathan Bonanno, an expert in leadership development, workplace culture, and psychological safety. With a background in corporate consulting and dental practice optimization, Jonathan specializes in helping practices attract top talent, build cohesive teams, and create a thriving, productive work environment.
In this conversation, we discuss:
- How to hire and retain top-tier dental talent
- The power of psychological safety in your practice
- Why toxic workplaces happen—and how to fix them
- Leadership strategies to strengthen your team and improve practice culture
- Combatting imposter syndrome and building confidence as a leader
If you want to transform your dental practice into a place where both your team and patients thrive, this episode is a must-listen!
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Key Takeaways Introduction and Event Overview (00:47)
Jonathan Bonanno's Background and Expertise (01:49)
Talent Optimization in Dental Practices (06:03)
Improving Workplace Health and Behavior (11:10)
Creating Psychological Safety in Teams (14:36)
Leadership's Role in Workplace Culture (16:35)
Understanding and Combating Imposter Syndrome (20:06)
Exploring Psychodynamic Psychotherapy (23:43)
Recognizing the Need for External Help (27:02)
Lightning Round Q&A (28:10)
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Connect with Jonathan Bonanno 🔹 Social Media: @TheChiefPsycho
🔹 Website: https://www.talentbyzia.com
🔹 Podcast: Chief Psycho Podcast
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’ve ever wished your team cared about your practice as much as you do, this episode is a must-listen!
Building a successful dental practice isn’t just about providing great care—it’s about creating a culture where your team takes ownership, works together, and drives growth. To break down how you can make that happen, I’m joined by Craig McVey, Chief Operations Officer and Acquisition Analyst at Mountainside Dental Group. With 18 years in the dental industry and a deep understanding of practice management, Craig shares invaluable insights on leadership, transparency, and team-driven success.
In this episode, we cover: * Why data transparency is key to a thriving dental practice * How team culture and leadership development impact performance * The power of profit-sharing to boost motivation and retention * How to keep your schedule full and improve case acceptance rates * The importance of regular team meetings and how to make them effective * The KPIs that matter most for practice growth
Craig also shares how Mountainside Dental Group has scaled smartly, empowering team members and creating an ownership mentality without requiring associates to handle management duties. If you're looking for strategies to strengthen your team and grow your practice, this episode delivers real-world solutions.
🎧 Listen Now and start turning your team into high-performing practice owners!
—
Key Takeaways Introduction (00:29)
Meet Craig McVey: COO of Mountainside Dental Group (01:41)
Scaling a Multi-Location Practice Smartly (04:15)
The Importance of Data Transparency in Dental Practices (06:09)
The Role of Team Culture and Leadership Development (06:24)
Key Performance Indicators (KPIs) Every Dental Practice Should Track (07:46)
Keeping Your Schedule Full: Strategies to Reduce Cancellations and No-Shows (10:33)
How Regular Team Meetings Boost Performance (11:23)
The Power of Profit Sharing to Motivate Teams (23:28)
How to Develop and Retain Top Team Members (20:25)
Balancing the Business and Clinical Sides of Dentistry (17:40)
Marketing Strategies for a Growing Dental Practice (30:30)
Lightning Round Q&A with Craig McVey (29:00)
Final Thoughts and How to Connect with Craig (33:23)
—
Connect with Craig:
📧 Email: ctmdent@gmail.com
🔗 LinkedIn: Craig McVey
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Think a low interest rate is the key to paying off debt fast? Think again! Banks have mastered the art of distraction—getting you to focus on interest rates while the real secret to reducing debt stays hidden.
If you're a dentist or business owner struggling with high monthly payments, there’s a better way to take control of your finances, free up cash flow, and pay off debt faster than you ever thought possible—without sacrificing your lifestyle.
That’s why I’m joined by Dr. Howard Polansky, a former dentist turned financial strategist, who helps professionals like you escape the debt cycle without extreme budgeting or lifestyle sacrifices.
In this episode, we cover topics like:
- Why focusing on interest rates is a trap—and what really determines your debt payoff timeline.
- How to restructure debt using cash flow optimization to reduce payments without cutting back on lifestyle.
- Why most financial advisors and CPAs don’t discuss these strategies—and what you can do differently.
- The biggest risks to avoid when using this debt reduction strategy.
- Real-world examples of dentists who slashed their debt quickly and freed up thousands in cash flow.
If you’re ready to take control of your finances and gain true financial freedom, don’t miss this conversation with Dr. Howard Polansky!
—
Key Takeaways Introduction (00:41)
Dr. Howard's Life-Changing Moment (04:38)
Transitioning from Dentistry to Financial Coaching (08:26)
Understanding Debt and Interest Rates (11:35)
Strategies for Managing Debt Effectively (13:00)
The Role of Financial Advisors and CPAs (16:37)
Working with Clients: The Process (25:30)
Risks and Considerations in Debt Management (27:18)
Lightning Round and Final Thoughts (34:20)
—
Connect with Dr Howard:
🌍 Website: financiallyled.com
📩 Download the eBook: financiallyled.com/ebook
📲 Text Howard: 512-608-1020
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you've ever wondered why some patients hesitate to move forward with treatment, you're not alone. Case acceptance isn't just about presenting a treatment plan—it's about understanding the psychology behind a "yes."
That's why I’ve invited the highly respected Debra Engelhardt Nash to the Raving Patients Podcast. With decades of experience in dental consulting and coaching, Debra knows exactly how to help dental teams transform their patient conversations into powerful case acceptance strategies.
In This Episode, We Cover: ✅ The key questions that make patients feel understood and ready to commit ✅ Why the front desk team is your best (or worst) case acceptance tool ✅ How to handle the dreaded "Do you take my insurance?" question ✅ Strategies to eliminate financial objections before they even come up ✅ The role of trust, team endorsement, and second opinions in case acceptance
With insights from Debra’s extensive career—including her experience at the Nash Institute for Dental Learning—you’ll walk away with actionable tactics that will immediately boost patient conversions.
—
Key Takeaways Introduction and Sponsor Acknowledgment (00:47)
Meet Deborah Engelhardt Nash (03:32)
The Power of Patient Conversations (05:01)
The First Phone Call Matters (10:05)
Your Front Desk is a Sales Team (11:41)
How to Sell Your Practice Over the Phone (12:04)
Handling the Insurance Question Smartly (13:26)
The Right Way to Discuss Cost (20:53)
Why Team Endorsement Boosts Case Acceptance (21:48)
The Magic Question to Increase Yeses (23:45)
Overcoming Financial Objections (26:34)
Introducing Payment Plans Effectively (27:20)
Should You Offer Free Consultations? (30:53)
Why You Should Record Calls (32:15)
Lightning Round Q&A (32:27)
Final Takeaways and How to Connect with Deborah (36:46)
—
Connect with Debra:
🌐 Website: DebraEngelhardtNash.com📍 Nash Institute for Dental Learning: NashInstitute.com📞 Phone: 704-904-3459
💡 Special Offer: Mention the Raving Patients Podcast for an exclusive tuition discount at the Nash Institute!
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’re like most dental practices, managing accounts receivable (AR) can feel overwhelming. But I’ve got good news—this episode is going to help you take control and make insurance systems work for you.
I’m thrilled to welcome Bri Richardson, the powerhouse behind Elevate My Practice and founder of Dental Insurance SOS, to the podcast. Bri brings over 15 years of experience in the dental industry as a coach, trainer, and speaker. Her mission? To help practices get paid in full within 30 days and make insurance management easier and less stressful.
During our conversation, Bri shares proven strategies for:
- Submitting clean claims that avoid delays.
- Estimating copays accurately—even when dealing with out-of-network insurance.
- Creating a rock-solid collections protocol that will transform your AR.
- Using automation and AI tools to simplify billing and insurance tasks.
This episode is packed with actionable tips you can implement right away to help your practice thrive.
Episode Highlights: 1. Clean Claims Matter: Submitting claims with all the right documentation upfront will save you weeks of delays. 2. Estimates Made Simple: Bri’s system for reducing insurance coverage percentages by 20% for out-of-network patients is a game-changer. 3. The Power of Protocols: Implementing a clear collections protocol can transform your AR—and your stress levels. 4. Tech to the Rescue: Tools like Abella and Vine can take repetitive tasks off your team’s plate. 5. Invest in Training: Your front office team can be your biggest asset when equipped with the right skills and tools.
—
Key Takeaways Welcome to the Raving Patients Podcast (00:01)
Meet Bri Richardson: Elevate My Practice (03:00)
Why AR Management Is a Common Struggle (04:32)
Accurate Copay Estimates: A Simple Approach (10:45)
How to Handle Patient Pushback on Copays (14:00)
Submitting Clean Claims the First Time (18:10)
The Secret to Rock-Solid Collection Protocols (21:18)
Top Tools to Simplify Insurance and Billing (26:58)
Lightning Round Q&A (29:50)
Stay Connected with Bri (34:05)
—
Connect with Bri:
Email: bri@elevatemypractice.com
Website: elevatemypractice.com
Social Media: Instagram (@elevatemypractice) | Facebook (ElevateMyPractice)
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you running on empty while trying to pour into everyone else?
Running a dental practice comes with its fair share of challenges—from managing patient care to motivating your team—all while trying to maintain a healthy work-life balance. In this episode of the Raving Patients Podcast, I sit down with Callie Ward, founder of Dash Dental Consulting, to uncover practical strategies that will help you transform your practice and reclaim your energy.
With over 30 years of experience in the dental industry, Callie knows firsthand what it takes to create a thriving practice. Whether it's increasing case acceptance, improving team dynamics, or redefining your vision for success, her approach blends expertise with empathy. If you're looking for actionable advice to take your practice to the next level, this episode is packed with insights you won’t want to miss.
Episode Highlights: 1. Finding Fulfillment in Your Practice: Callie shares how aligning your team’s vision with your own can foster a positive and productive practice culture. 2. Balancing Work and Life: Learn Callie’s proven methods for creating a practice schedule that works for you—not against you—while building a life you love. 3. Case Acceptance Through Relationships: Trust is everything. Callie explains why connecting with patients on a personal level is the secret to increasing case acceptance. 4. Motivating Your Team: Discover the power of meaningful incentives and how celebrating your team’s wins can create a stronger, more cohesive practice. 5. The Role of Purpose: Callie explores why understanding what drives your team members—and giving them opportunities to shine—leads to better outcomes for everyone.
—
Key Takeaways Introduction and Event Highlights (00:01)
Callie Ward’s Approach to Dental Consulting (03:02)
Aligning Team Vision and Leadership (04:25)
Knowing When to Hire a Consultant (05:35)
Building Intentional Team Connection (09:40)
Effective Incentives and Motivation (12:50)
Building Trust for Case Acceptance (18:08)
Empowering Teams and Celebrating Wins (21:12)
Work-Life Balance for Practice Owners (28:01)
Lightning Round Q&A and Wrap-Up (30:27)
Connect with Callie and Special Offer (35:00)
—
Connect with Callie:
Website - https://www.dashdentalconsulting.com/
Special Offer:
Callie is offering a free month of consulting for those who sign up by the end of February. Visit dashdentalconsulting.com to schedule a consultation and learn more.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you working harder than ever but still feel like you’re not living the life you dreamed of when you started your dental journey? You’re not alone—but here’s the good news: it doesn’t have to be this way.
If you’re a dentist looking to work smarter—not harder—and live the life of your dreams, this episode is for you. I’m Dr. Len Tau, and today, I had the privilege of speaking with Scott Manning, founder of Dental Success Today, a dynamic coach, author, and speaker with nearly two decades of experience helping dentists achieve the perfect balance between professional success and personal fulfillment.
What We Covered: In this jam-packed episode, Scott and I explored:
-
Doubling Practice Profitability
- Why profitability isn’t just about top-line growth but maximizing what you take home.
- Strategies like seeing fewer patients while delivering greater value to each one.
- The importance of leveraging your time and focusing on meaningful work.
-
Freeing Up Time for Life and Practice
-
How to design your practice around your life goals—not the other way around.
- Using time leverage and efficiency to spend less time working while still thriving financially.
-
Reducing Insurance Dependence
-
Why dropping low-paying insurance plans can boost your profitability and reduce stress.
- Steps to educate patients and shift to a patient-centric practice model.
-
Achieving Financial Freedom
-
Building multiple streams of income from within and outside your practice.
- Strategies for creating passive income so you can work by choice, not necessity.
Scott shared his actionable insights, like knowing your average visit value, mastering comprehensive care, and the power of reverse-engineering your goals to build the practice—and life—you truly want.
Key Takeaways Welcome and Introduction to Scott Manning (00:00) Scott’s Journey from Martial Arts to Dentistry Coaching (04:22) Aligning Life Goals with Business Goals (08:00) Doubling Practice Profitability (09:36) The Four Pillars of Dental Practice Success (12:31) Small Business Math to Free Up Time (13:42) Maximizing Hourly Production and Visit Value (17:58) Reducing Insurance Dependence (20:40) Achieving Financial Freedom (26:38) Embracing Entrepreneurship in Dentistry (29:30) Lightning Round: Personal and Professional Insights (30:18) How to Connect with Scott Manning (35:38)
—
Connect with Scott:
Website
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Thinking about selling your dental practice? Let me ask you this: do you want to walk away with just a fair deal—or the best deal possible?
If that sounds like a no-brainer, you’re in the right place. In today’s episode, I sit down with Elijah Desmond, a trailblazer in the dental industry, to uncover exactly how to do just that. From understanding your practice’s true value to creating a roadmap for a seamless transition, we dive into everything you need to know to prepare for this life-changing decision.
Whether you’re considering a DSO, private buyer, or just exploring your options, this episode is packed with practical tips and fresh perspectives to help you secure the best deal possible—and enjoy the process along the way.
Ready to Get Started? Let’s Dive In!
What You’ll Get from This Episode: * Maximizing Your Practice’s Value: Elijah explains how to time your sale strategically and make sure your practice is ready to command top dollar. * Understanding Your Worth: I learned why having a Quality of Earnings Light is critical to knowing the true value of your practice before entering negotiations. * Planning Ahead: Elijah emphasizes that selling 3–5 years before retiring is the key to securing better offers and smoother transitions. * A Fun and Unique Selling Process: Elijah shared his innovative approach to making the sales process not only effective but enjoyable, incorporating music, relationship marketing, and personal interviews with buyers. * DSOs vs. Private Buyers: We also talked about the pros and cons of different types of buyers and how to find the one that aligns with your goals.
—
Key Takeaways Introduction to the Podcast and Guest (00:00)
Elijah Desmond's Journey and Current Focus (02:45)
The Birth of Dental Pitch Brokerage (06:55)
Building Relationships in the Dental Industry (10:44)
Advantages of Using Dental Pitch Brokerage (15:27)
Advice for Dentists Looking to Sell (19:43)
Understanding Practice Valuation and Selling Strategies (24:01)
Advice for Lower Revenue Practices (29:05)
Lightning Round Q&A (30:28)
Conclusion and Contact Information (35:25)
—
Connect with Elijah:
Resources to Explore: * Visit Dental Pitch Brokerage: dentalpitchbrokerage.com + Don’t miss their free eBook on EBITDA—a must-read for anyone thinking of selling their practice.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Thinking about starting a dental practice or renewing your lease? You could be leaving thousands of dollars—or your dreams—on the table. In this episode, I sit down with Brian Mills, founder of Roam Commercial Realty, to uncover the hidden pitfalls and golden opportunities in dental real estate. From debunking myths about retail locations to sharing strategies for building long-term wealth, this conversation is essential for dentists who are ready to take charge of their future.
Whether you’re planning a startup, considering ownership, or just exploring your options, you’ll leave this episode with actionable advice and a newfound sense of confidence.
Here’s what Brian and I cover in this episode:
- The Importance of Proper Representation: Why you should never rely on listing brokers and how tenant-focused representation works to your advantage.
- Lease Renewals Done Right: How to avoid costly mistakes, renegotiate terms, and save thousands.
- Startup Success Secrets: Why dental startups have a 99.6% success rate and how to overcome the fear of taking the leap.
- Renting vs. Owning: The pros and cons of each option and when it’s time to invest in property.
- The Retail Myth: Why retail locations aren’t always the best choice and how marketing often trumps location.
- Using Real Estate for Wealth Building: How to leverage real estate as an asset for long-term financial freedom.
—
Key Takeaways:
Building a Legacy: Brian Mills’ Role in Dental Real Estate (01:28)
Understanding Representation: Advocating for Dental Professionals in Real Estate (04:09)
Buy or Rent? Making the Right Real Estate Decision for Your Practice (07:57)
Conquering Fear: Why Starting a Practice Is Worth the Leap (12:28)
Real Estate as a Wealth-Building Strategy for Dentists (17:34)
Navigating the Post-Election Real Estate Market (20:35)
Leveraging Negotiation: Securing Better Terms in Lease Renewals (24:17)
The Retail Location Myth: Choosing the Best Space for Your Practice (28:34)
Lightning Round Q&A: Insights, Favorites, and Personalities of Brian Mills (32:57)
—
Connect with Brian:
Instagram: https://www.instagram.com/roamcommercialrealty/
Website: https://www.roamcommercialrealty.com/
Special Offer for Listeners: Free lease evaluation and market analysis. Email your lease to:
- brian@roamcommercialrealty.com
- info@roamcommercialrealty.com
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Is sales really a "dirty word"? Not for Cathy Hazen, and this episode will show you why embracing the power of "no" is key to getting more "yeses." Dr. Len Tau sits down with Cathy, a seasoned expert with over 30 years of sales and management experience, to explore the secrets to boosting case acceptance and empowering your dental team. From managing orthodontic practices to creating virtual office manager services, Cathy’s passion for team development and patient-centered sales strategies shines.
In this episode, Cathy and Len discuss:
- Why every member of your dental team is a salesperson (even if they don’t realize it).
- Strategies to create a successful sales department within your practice.
- The importance of consistent processes for presenting treatment plans.
- How to overcome the fear of hearing "no" and why it leads to more "yeses."
- Tactics to follow up effectively with patients who don’t commit immediately.
— Key Takeaways:
How Cathy Hazen Helps Practices Thrive (02:08)
Changing the Stigma Around Sales in Dentistry (05:57)
Should Dentists Take on the Sales Role? (12:09)
The Importance of a Dedicated Sales Department (14:06)
Who on Your Team Needs Sales Training? (16:57)
Getting Your Team on the Same Sales Page (17:08)
Mastering the Close: From Finances to Commitment (20:26)
Follow-Up Strategies to Close the Deal (24:37)
How Often Should You Follow Up? (27:50)
Lightning Round Q&A with Cathy Hazen (29:23)
—
Connect with Cathy:
Website
Special Offer for Listeners:
- Complimentary 1-hour consultation to discuss opportunities for improving your practice’s sales process.
- Reduced consulting fee of $850/month for the first quarter.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’re struggling to keep your front desk running smoothly, then believe me, you don’t want to miss this episode.
You see, ever since COVID hit, the dental industry, like every other industry, has been facing unprecedented staffing challenges.
This, in turn, has made remote staffing a very attractive option—and if you’re feeling the same, and looking to hire VAs to make your job easier, then this is the episode for you.
In it, I sit down with Cory Pinegar. Cory is the CEO of Utah-based company Reach, a groundbreaking dental service startup helping dental practices increase patient engagement and revenue.
With a workforce of close to 200 employees, Reach has been named one of the fastest growing companies by Inc. 500 and has been recognized repeatedly by the Salt Lake Tribune as one of the best places to work.
In 2021, Cory founded the remote staffing company Team which helps simplify hiring and allows businesses to circumvent domestic staffing issues and find qualified talent without worrying about complicated research to understand legalities, fair compensation, and the like.
In this episode, Cory and I will be discussing how virtual assistants can enhance your team, how VAs can help bring life back to your broken front desk, why AI and remote staffing can help optimize dental practices without compromising human connection, and much more.
Are you ready to take your practice to the next level?
Then tune in now!
—
Key Takeaways:
Introduction (00:00)
How Reach helps dental practices (03:29)
Why you need a VA (06:58)
How a VA can help your practice (10:11)
What your VA can’t do (11:39)
How much does it cost to hire a VA? (18:44)
Let’s talk about your EBITDA (20:57)
Should you use AI? (22:54)
Time for our lightning round questions (26:18)
—
Connect with Cory:
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you leaving money on the table? My guess is, probably! And in this episode, you’ll learn how NOT to do that by enhancing your practice—while still making a difference.
You see, dentists are some of the few (if not only) doctors and health practitioners that can diagnose people through their mouths, and by taking advantage of that skill, they can add up to $200K to their practice annually by offering additional services.
“This is all nice to hear, but how can I even start implementing that?” you might ask, and I’ve got the answer for you… or at least, my guest on the podcast this week does!
In this episode of the Raving Patients Podcast, I sit down with Dr. Dar Radfar, also known as Dr. Rad.
Dr. Rad is an international speaker on sleep apnea, snoring, low level laser therapy, marketing, medical billing, and much more. A practice dentist of 22 years, he has a passion for speaking that includes personal development and strategies that help anyone manifest the life of their dreams.
In this episode, Dr. Rad will be discussing the types of treatments you can add to your dental practice to add to your EBITDA and boost your profit. Some of the treatments he speaks of today are:
- Sleep apnea treatment
- Low-level laser therapy
- DNA testing
- Supplements for oral health
… and more.
Are you ready to take your dental practice to the next level?
Then tune in now.
—
Key Takeaways:
Introduction (00:00)
Meet Dr. Rad (02:48)
More about sleep apnea (06:02)
Financial increase brought from sleep apnea treatment (13:39)
Let’s talk about low-laser therapy (19:41)
DNA testing services (21:45)
Time for our Q&A (29:20)
—
Connect with Dr. Rad:
Instagram 1
Instagram 2
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Could the design of your dental practice be the reason why you’re not getting enough patients?
As we all know, today, your patients’ experience starts before they even sit on the dental chair, and I mean way before—it starts on your website or your Google page or your social media accounts, where they get to see what your practice looks like.
This is why your office’s design is now more important than ever.
But don’t take it from me, instead, listen to the expert I’ve interviewed on today’s episode of the Raving Patients Podcast, Greg Marinelli.
Greg is an interior architect and visionary from Newport Beach, California, with expertise in hospitality and healthcare design.
Greg’s work and passion are all about creating incredible dental spaces that not only look great, but help elevate your practice to a new level. Since 2014, he has been traveling all over the US as a designer, industry expert, and motivational speaker, touting the importance of the patient experience in the healthcare environment.
In this episode, Greg and I will be discussing why you need to work on your online branding, how patients remember the ambiance of a dental office more than the procedures they get there, the best design choices for your practice, and so much more.
Are you ready to breathe new life into your office?
Then tune in now!
—
Key Takeaways:
Introduction (00:00)
Meet Greg (02:10)
Don’t overlook your space (07:57)
Why you need to redesign your space (13:22)
How much does it cost to design your space? (24:20)
Busting design myths (27:37)
Time for the Q&A (33:17)
—
Connect with Greg:
Website
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Transparency in dental marketing, especially when supported by real results and guarantees, always builds trust and helps dental practices achieve measurable success.
And to be able to do this, you need to find a marketing agency that actually gets you the results you want.
Easier said than done, right?
Well, if you’re tired of paying marketing agencies for dental marketing services that never deliver results, then this is the episode for you!
In it, I sit down with Spencer McCutchen, a business development executive at Media NV. With over seven years of experience in the dental industry, Spencer specializes in helping dental professionals supercharge their digital marketing to bring in new patients on demand.
Today, he and I will be discussing why marketing transparency is so important, how call tracking and data-driven coaching can significantly improve patient acquisition, why you need to use websites designed to convert visitors into booked appointments, and so much more.
Want to learn more?
Then tune in now!
—
Key Takeaways:
Introduction (00:00)
Meet Spencer (01:56)
Transparency in marketing (05:47)
The importance of call tracking (11:27)
Let’s talk about call coaching (18:30)
Media NV’s patient promise program (20:30)
You need a website that converts (25:46)
Time for our Q&A (26:51)
—
Connect with Spencer:
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’re relying on marketing alone to bring in new patients, then you’re missing a HUGE piece of the puzzle: lead conversion.
Lead generation and lead conversion are two completely different things, and this means they need completely different strategies.
To discuss this in more depth, I’ve invited an expert on this week’s episode of the Raving Patients Podcast.
His name is Jake Goates and he is the founder of GOAT Marketing Consultants and a seasoned expert in dental marketing and sales strategy.
In the last decade, Jake has helped countless practices turn simple leads into loyal patients by implementing smarter systems, better accountability, and proven sales techniques.
In this episode, Jake and I will be discussing how dental practices can convert leads into patients, Jake’s “Goat Method”, the best ways to handle patient objections, why you need accountability measurements, and so much more.
Are you ready?
Let’s dive in.
—
Key Takeaways:
Introduction (00:00)
Why a low new patient count isn’t your marketer’s fault (05:38)
Lead management for dental practices (09:51)
The Goat Method (12:48)
How much should your marketing budget be? (15:29)
Is your marketing working for you? (21:49)
How to handle patient objections (24:29)
Time for our Q&A (31:07)
—
Connect with Jake:
Jake’s LinkedIn
GOAT Marketing Consultants LinkedIn
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What makes your first phone call so important? As dentists, we often forget that the first impression we make—even on the phone—can go a long way.
A practice’s first interaction with a potential patient is critical in setting the tone for trust, connection, and care. And so, knowing how to deal with these phone calls and training your employees to do the same is a must for patient retention.
To discuss this in more detail, I’ve invited an expert on the podcast today.
In this week’s episode of the Raving Patients Podcast, I sit down with Susan Leckowicz, a seasoned business development coach for dental practices and the CEO of Dental Coaches.
With over 20 years of experience as a dental hygienist and an extensive background in dentistry, Susan has been coaching dentists and their teams to create thriving practices that are both profitable and patient-centric.
Listen in as Susan and I discuss why first impressions matter so much, the importance of training front-desk team members properly, how call recording can help you improve performance (and increase your profitability), why using the right language during phone calls with patients is a must, her Crush the Call bootcamp, and so much more.
Are you ready to take your phone skills to the next level and grow your practice?
Then run, don’t walk, and tune in now!
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Key Takeaways:
Introduction (00:00)
Let’s talk about Crush the Call (03:53)
Why you need to train your team members to crush your calls (07:59)
Why you need to record the calls at your clinic (10:25)
The call score card (13:38)
How to train new team members to answer the phone better (18:06)
More about the Crush the Call bootcamp (23:38)
Time for our Q&A (27:26)
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Connect with Susan:
FREE Scorecard Packet
Crush the Call Bootcamp
Website
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
👉 For more information on dental practice growth strategies and marketing trends, go to: https://www.drlentau.com/
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Successful practices grow, and growth brings its own set of challenges. One of the biggest? Finding an associate who fits your team, sticks around, and maybe even steps into ownership.
Stats show that 75% of new associates leave within their first year. Just think how this plays out on your team’s dynamic and patient trust. Not to mention the stress this causes practice owners.
There’s a fix to this, and my guest Robert Spiel has all the answers. He’s the founder of Dentist Partner Pros and expert in associate retention. He’s a former hospital CEO, author, and a thought leader in building successful, multi-doc practices.
With 14+ years of experience and an impressive 85% success rate, Bob has cracked the code on how to shut the associate revolving door.
Bob lays out his proven, systematic approach that’s transforming the way dental practices hire and retain associates. He also shares:
- The key to making associates feel like partners.
- The importance of the right cultural fit.
- How team involvement makes all the difference.
Don’t let the fear of associate turnover hold your practice success back anymore! Tune in to learn how to build a successful, sustainable team for long-term growth.
—
Key Takeaways:
Introduction (00:00)
How Bob Spiel helps dental practices (01:15)
Why there’s a 75% failure rate in associate hiring (05:44)
The mindset practice owners need when hiring (10:27)
What causes issues and ensuring the right cultural fit (13:19)
The cost of associate turnover and your team’s role in their success (16:04)
Compensation expectations and attracting top talent (19:06)
How Dentist Partner Pros makes hiring easier (21:56)
Final thoughts & lighting round Q&A (23:20)
—
Connect with Bob:
Book: “Flip Your Focus: Igniting People, Profits and Performance through Upside-Down Leadership”
https://www.amazon.com/Flip-Your-Focus-Performance-Upside-Down/dp/154476541X
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you overpaying for software that isn’t serving your practice?
In this episode, I sit down with Shayna Phipps-Holman, a dental software consultant with over 17 years of expertise in dental education and practice management.
After a successful career with CEREC Doctors and gaining deep insights into dental software, Shayna has become a top advisor for dental practices looking to streamline their tech stacks without facing this overwhelming process alone.
Shayna’s experience spans everything from implementing cutting-edge AI solutions to rolling out multi-location practice software, and she’s seen firsthand what tools drive success and which ones just add to the clutter.
Today, talks about helping dental professionals avoid costly redundancies and optimize their software so that it truly fits their needs, reducing overlapping features and boosting efficiency.
Whether you’re managing a single office or a larger network, Shayna’s insights will guide you through the software maze with ease.
If you’re ready to save money and make your software work for you, tune in to hear Shayna’s expert advice!
—
Key Takeaways:
Introduction (00:00) Shayna Phipps-Holman’s experience at the Supercharge event (01:36) About Shayna & her start in dentistry (03:28) From CEREC doctors to practice management (08:46) How Shayna helps practices find the best software (15:46) Cloud-based software & who should reach out to Shayna (21:29) Final thoughts & lighting round Q&A (24:54)
—
Connect with Shayna:
LinkedIn InstagramWebsite
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Struggling to meet patient demand for holistic care?
With 80% of patients seeking more natural, integrative options in healthcare, it’s essential for dentists to see how myofunctional therapy can increase revenue while meeting this demand.
To dive into the details, I’m joined by Karese Laguerre, founder of The Myo Spot and a leading expert in myofunctional therapy.
As a registered dental hygienist and myofunctional therapist, Karese has dedicated her career to bringing this powerful therapy to patients worldwide, helping them overcome airway issues, TMJ disorders, and more.
In our conversation, we cover everything dentists and orthodontists need to know about myofunctional therapy, highlighting that it’s an effective solution for airway, sleep, and broader dental issues that many practitioners overlook.
Karese also share insights on:
- How this service is a low-cost addition with substantial growth potential.
- How implementing this therapy looks like in a practice.
- And a look inside her event, Dental Culture Con.
Tune in to learn how myofunctional therapy can position your practice to attract today’s health-conscious patients and tap into a rapidly growing market.
PS. Use promo code PODCAST to get 15% off your registration for The 2025 Dental Culture Con.
—
Key Takeaways:
Introduction (00:00) Meet Karese Laguerre & what myofunctional therapy is (01:46) How myofunctional therapy can boost practice growth (07:17) An example of a myofunctional exercise (14:10) Integrating into dentistry & ortho (16:17) The predicted boom of integrative services (19:36) Myofunctional vs myofacial therapy & how to study it (21:12) More about Karese’s event Dental Culture Con (22:44) Final thoughts & lighting round Q&A (25:29)
—
Connect with Karese:
Learn more about The Dental Culture Con. FacebookLinkedIn Instagram TikTok
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Wondering how much you really need to save to retire comfortably? Or how to best manage 401K plans for your employees? This episode has the answers.
I’m joined by Kelly Richards, a partner advisor at Allworth Financial, who has nearly two decades of experience helping dentists transition from big spenders to big savers through strategic financial planning.
We dive into the importance of maximizing your 401(k) with profit sharing and how Allworth Financial’s low-cost platform can significantly boost your retirement savings.
Kelly also breaks down why ETFs are superior to mutual funds and explains the dangers of trying to time the market, which can cost you big time.
From defining your "retirement number" to why you should only hire fiduciary advisors, this episode will put you on the right track to make smarter financial decisions.
Tune in now to learn how you can secure your future and grow your wealth.
—
Key Takeaways:
Introduction (00:00) Kelly Richard’s experience at Supercharge Your Dental Practice (00:46) Kelly’s background & how he helps dental practices (04:09) 401K profit sharing & cash balance plans (06:46) Mutual funds vs. exchange traded funds (14:55) Finding your retirement “number” & timing the market (17:56) Final thoughts & lighting round Q&A (22:54)
—
Connect with Allworth Financial:
Website: https://allworthfinancial.com/ Email: kelly.richards@allworthfinancial.com
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Most dentists focus solely on clinical excellence, which is expected. But when was the last time you paid attention to the financial health of your practice?
If it’s been a while for you, then here’s everything you need to know.
In this episode, I sit down with Tim McNeely, founder and CEO of Dental Wealth Alliance, to talk about how dental professionals can eliminate financial confusion and fear.
Tim brings his wealth management expertise to the table, focusing on key strategies that include tax mitigation, retirement planning, and practice exit strategies tailored specifically for dentists.
From the five pillars of wealth management to the importance of stress testing your financial plan, this conversation uncovers everything you need to know to protect your practice and personal wealth.
If you’re ready to make smart, strategic moves for your financial future…this episode is for you. Tune in!
—
Key Takeaways:
Introduction (00:00)
Meet Tim McNeely & the financial advice dentists need (03:01)
The five key pillars of wealth management (07:11)
How the rich manage their wealth (11:50)
When you need a wealth management advisor (14:30)
Is your advisor getting good results for you? (22:38)
Stress testing your financial plans (25:45)
Final thoughts & lighting round Q&A (28:44)
—
Connect with Tim:
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are all the great insights from the dental conferences you assist gathering dust?
While investing in continuing education is a must for dental practice owners, it doesn’t necessarily mean that the learnings are being put into practice.
So, how do you take the step from knowledge to implementation?
Today, I sit down with Brenda McNulty, a dynamic leader in the dental industry with over 30 years of experience in both clinical and business settings.
As the owner of DSO Facts, Brenda excels in transforming dental practices by putting knowledge into action. Her work focuses on creating accountability systems and empowering teams to work efficiently, both in-office and remotely.
In this episode, we tackle a problem many practices face: learning new strategies but failing to put them into practice. Brenda and I touch on how leadership, proper implementation plans, and accountability can take your practice from stagnant to thriving.
We also touch on the difference between consulting and fractional training, how to monitor your KPIs, and much more.
If you're ready to stop wasting time and money and start turning your new knowledge into real results, then don’t miss this episode. Tune in!
—
Key Takeaways:
Introduction (00:00)
Brenda McNulty’s take on leadership & implementation (02:06)
Why accountability & implementation plans are a must (08:24)
Tracking implementation plan performance (13:28)
Consulting vs. Fractional Training Officer (19:26)
Measuring ROI & getting external help for implementation (21:02)
Final thoughts & lighting round Q&A (26:03)
—
Connect with Brenda:
DSO Facts Website
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Sometimes, all that’s in the way of doubling your practice’s growth is not having an office manager.
In this episode, I sit down with Zachary Shelley, a leading dental office manager who’s achieved incredible growth in just 4 years at Satellite Family Dentistry.
Zachary’s journey to dental office management is unconventional — he went from professional skateboarder to dental lab manager, eventually landing the role at Satellite as its very first office manager.
And how is that going? Well, in this episode Zachary shares not only the changes he made as office manager but also how he’s helped the practice retain over 88% of new patients, simply by focusing on elevating patient experience and team communication.
Additionally, we talk about team culture and the power of creating a structured, supportive environment where the staff feels valued. Other themes include:
- Zachary’s evolution in dentistry
- The value of ongoing education
- And tips for empowering staff.
These growth-boosting insights are just a click away. Tune in!
—
Key Takeaways:
Introduction (00:00) How Zachary Shelley became a dental office manager (01:42) The importance of continuing education (11:01) Zachary’s method of creating a positive team culture (16:01) The hardest part of Zachary’s job & improving communication (22:16) How to get 88% patient retention like Zachary does (24:09) Final thoughts & lighting round Q&A (27:58)
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Join the Dental Office Manager Success Network to connect with Zachary and learn all about dental office management: https://www.facebook.com/groups/1043108050120371
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are your aligner treatments really boosting your practice’s profitability, or just creating more headaches?
There’s a right and wrong way to approach certain cases, and GPs aren’t necessarily equipped to take them all, despite what most aligner companies like to advertise.
In this episode, I sit down with Lou Chmura, founder of Egghead Orthodontics and Ortho Mastery Advisors, and an orthodontic expert with over 35 years of clinical practice experience.
Lou sold his practice in 2022 and now dedicates his time to teaching and consulting, helping dentists and orthodontists incorporate technology for improving patient outcomes. With deep expertise in both orthodontics and general dentistry, Lou possesses a unique POV on integrating orthodontic treatments into a general practice successfully.
We chat about a big issue with aligner treatments: the misleading nature of their ads that promise increased production but fail to address the importance of completing cases efficiently.
Additionally, Lou brings up how you can set your aligner cases up for success all the way to completion, which involves thorough diagnosis and proper case staging, from IPR to monitoring techniques. He also shares the hidden costs in aligner treatments and introduces the concept of hybrid cases for more complex scenarios.
If you’re ready to maximize your practice’s success with aligners, don't miss Lou's tips on mitigating the challenges you may face.
—
Key Takeaways:
Introduction (00:00)
Meet Lou Chmura & how he helps practices with ortho treatments (01:28)
Why aligner advertisements misleading (04:59)
What does it take to be more efficient with orthodontic treatments? (09:03)
What GPs should focus on when setting up orthodontic cases (15:51)
Ensuring proper case selection (21:00)
Final thoughts & lightning round Q&A with Lou (26:22)
—
Connect with Dr. Lou Chmurra on Instagram.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Most dental professionals will agree that one of the most frustrating things about accepting insurance is dealing with low reimbursements or the overwhelming credentialing process you have to go through.
And when it comes to collections, surely you’re feeling the pinch. But what if I told you there’s a way to increase your revenue without changing your workload.
In this episode, I sit down with Angela Holland, a returning guest and an expert in dental insurance credentialing and fee negotiations. With over 15 years of proven insurance expertise, Angela is on a mission to help practices maximize revenue with no additional work required.
She shares her insights on how outsourcing fee negotiations with Preferred Dental Solutions can unlock new revenue streams for dental practices by optimizing insurance fee schedules and the credentialing process.
We also cover:
- How to negotiate insurance fees from day one.
- The role of TPAs vs. direct contracting with insurance companies.
- Why it’s critical to revisit and renegotiate your fee schedules every two years.
- The essential steps for proper credentialing to avoid revenue loss.
If you're ready to make more from your insurance collections and streamline your practice's financials, this episode is for you! Tune in.
—
Key Takeaways
Introduction (00:00)
Meet Angela and her move from billing to insurance credentialing (01:36)
Angela explains the credentialing & fee negotiation process (08:41)
Choose between TPAs and direct contracts carefully (15:09)
Boosting your revenue through insurance fee negotiations (17:47)
Final thoughts & lightning round Q&A with Angela (24:39)
—
Book a free consultation with Angela at Preferred Dental Solutions.
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Have you noticed the staff at your dental practice a bit tired and unmotivated? Are they working to the point of burnout?
This is an extremely relatable scenario in the healthcare space, but there’s a solution that’s rising in popularity, and it can transform your practice — virtual assistants.
In this episode, I sit down with Rebecca Herring, a seasoned dental coach from Transformational Dental Coaching. She’s here to share how offshore virtual assistants (VAs) can be the modern dental practice’s secret weapon when it comes to improving the patient experience, reducing stress for your team, and minimizing overhead.
We also chat about:
- The importance of ongoing training for your front desk team
- The critical role SOPs play in effective training
- Strategies for smart revenue cycle management
- And much more.
Ready to make things run more smoothly at your practice and make room for your in-office staff to focus on providing a high-quality, white-glove service to patients?
Then, this episode is for you! Tune in.
—
Key Takeaways:
Introduction (00:00) Meet Rebecca & her approach to dental coaching (02:06) The benefits of using virtual assistants (06:43) The disadvantages of hiring VAs (16:58) Importance of SOPs in ensuring consistency & efficiency (19:52) Effective strategies for revenue cycle management (23:09) Credit card payment fees: who absorbs that cost? (28:11) Lightning round Q&A with Rebecca & how to connect (31:27)
—
Book a Free Strategy Call with Rebecca at Transformational Dental Coaching:
LinkedIn Facebook Instagram Email
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you spreading yourself too thin by trying to master everything in your dental practice?
Well, let me tell you…it doesn’t lead to long-term success.
In this episode, I sit down with Sarah Cottingham, a dental consultant and CEO of Incito Enterprises, who shares her journey from dental assisting to leading multiple practices. Sarah is here to share how important it is to find “the one thing” that really brings you joy and brings out the best in you as a dental professional.
Her insights on mindful leadership are a must-listen for any dentist struggling with burnout or looking to elevate their team’s performance and take their practice to the next level.
We talk about how crucial it is to avoid being a “super GP” and instead, specialize in what you do best, while referring out tasks that don’t align with your expertise.
We also cover essential topics like:
- Serving yourself first to better serve others
- The impact of mindful leadership on team dynamics
- The importance of tracking meaningful metrics to drive your practice's success
- And much more.
If you’re ready to unlock the full potential of your dental practice by focusing on what truly matters? Tune in.
—
Key Takeaways:
Introduction (00:00)
Meet Sarah & how she helps dental practices (01:38)
Unlocking success with mindful leadership (04:10)
Finding that “one thing” you excel at vs. doing everything (08:15)
Inspiring your team to show up as career-minded individuals (16:32)
Driving business results by focusing on what’s important to you (20:10)
About Sarah’s event “Serving the Servant” (22:02)
Lightning round Q&A with Sarah & how to connect (24:02)
—
Connect with Sarah on LinkedIn and Instagram.
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Is your dental practice doing the mistake of running on a patchwork of different software solutions? If so, it may be time to consider The Dental App if you’re serious about growth.
In this episode, I sit down with Dr. Lior Tamir, founder of The Dental App and a successful dental practice owner. Lior shares his unique journey from dentistry to software development and how his frustration with existing tools led him to create a groundbreaking, full dental practice management solution. With a background in both dentistry and technology, Lior’s hard work is now a tool that integrates business processes seamlessly, helping practices grow and operate more efficiently.
We go deeper into how The Dental App is revolutionizing dental practice management by consolidating various functions — like patient follow-ups and treatment scheduling — into one streamlined platform. Lior also explains how this innovative tool not only simplifies operations but also drives significant growth for practices.
We also cover extra topics like the challenges of switching software, cloud vs. on-premise servers, the importance of patient experience, and more.
Ready for an all-in-one solution that will make your practice run smoother and grow faster? Tune in and learn all about The Dental App.
PS. Use code “raving” to get $100 off on The Dental App when you register.
—
Key Takeaways:
Introduction (00:00)
Meet Lior Tamir & his start in dentistry (01:23)
What leveled up Lior’s dental practice + Yelp reviews (07:31)
How The Dental App turned into what it is today (16:14)
The challenge behind switching software as a practice owner (24:39)
Lightning round Q&A with Lior & how to connect (31:33)
—
Additional Resources:
Find the mentioned book “Unreasonable Hospitality” here.
Learn more about The Dental App here.
Connect with Lior on LinkedIn.
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Is your fee-for-service (FFS) practice struggling to stand out and get new patients? Beyond quality care, there are several things at play when it comes to marketing an FFS practice, and today we uncover the biggest barrier…your team.
My guest is Naiara Wireman, a practice development coach at SMC, and she specializes in delivering exceptional patient experiences and developing effective internal marketing strategies.
We dive into the importance of patient experience in fee-for-service practices, highlighting the need for consistent systems that ensure every patient interaction is top-notch. Naiara shares actionable strategies for internal marketing, training staff to communicate your practice's unique value, and why your team’s mentality is crucial in a fee-for-service model.
We also discuss innovative marketing approaches, ways to enhance the employee experience, and tips for handling patient calls effectively.
Tune in to discover how to elevate your practice and turn satisfied patients into raving fans.
PS. If you own a fee-for-service practice or work at one and are looking to grow your raving patients, book a free marketing strategy call with Naiara at SMC.
—
Key Takeaways:
Introduction (00:00)
Meet Naiara Wireman & her entry into dentistry (01:45)
New ways to enhance patient experience (05:08)
The crucial role of team education in fee-for-service practices (10:21)
Enhancing the employee experience in the practice (15:37)
Marketing ideas for fee-for-service practices (20:05)
Free marketing strategy call offer + lightning round Q&A (28:40)
—
Connect with Naiara:
Facebook Instagram LinkedIn Email: Naiarawireman@gmail.com
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Many dentists shy away from orthodontics due to its complicated and time-consuming nature. But what if there was a simpler way to do it and make up to $1,400 per hour without being an orthodontic specialist?
This episode shows you the way.
I’m joined by Dr. Dan German, the founder, CEO, and chief orthodontist of orthobrain®, a groundbreaking subscription-based consulting platform that equips general and pediatric dentists to confidently deliver orthodontic care.
Dan’s expertise spans interceptive orthodontics, aligner therapy, digital braces placement, and 3D imaging. With a career that includes owning one of the largest orthodontic practices in the country and earning accolades like the Distinguished Alumni Award from the University of Louisville, Dan clearly knows how to build success in orthodontics.
Today, Dan shares how, through orthobrain’s turnkey system and virtual orthodontic team, any GP can provide high-level ortho care, generating greater profits and creating raving fans.
We also chat about the unexpected benefits of orthodontics, effective patient communication, and the keys to internal marketing that can turn your existing patients into orthodontic clients.
Ready to 10x your profits? Tune in now and discover how orthobrain can make it happen.
—
Key Takeaways:
Introduction (00:00)
Meet Dan German & orthobrain® (01:35)
How adding orthodontics with 10x your profitability (11:13)
The unexpected benefits of offering orthodontics (14:38)
Choosing between aligners, braces, & expanders, & finding these patients (18:37)
Growing beyond your existing patient base & Dan’s final thoughts (23:46)
Lightning round Q&A with Dan (27:39)
—
Connect with Dan at orthobrain®:
Website
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at DrLenTau.com.
This podcast is sponsored by Dental Intelligence. Learn more at here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Is your dental practice losing revenue despite your best efforts? If so…you might be missing out on several opportunities within your dental practice.
Want to learn how to capitalize on them? This episode is for you.
My guest is Sandy Pardue from Classic Practice Resources. Sandy is a renowned keynote speaker, author, and consultant specializing in dental practice management. With over 500 practices served under her belt since 1993, Sandy has earned a reputation as the "systems guru" for her expertise in developing and implementing effective dental office systems.
Dentistry Today Magazine has recognized Sandy as a leader in dental consulting speaking every year since 2003 thanks to her entertaining yet practical style, which has inspired countless dental teams to enhance productivity and profitability.
She’s joining me today to talk about the 3 R’s of Practice Management — retention, reactivation, and recall — and explain how simple adjustments can lead to significant improvements on your bottom line. Sandy shares her insights on missed opportunities in scheduling patients, the importance of proper phone etiquette, how to balance automation with a personal touch to boost patient retention, and much more.
Tune in for practice advice that every dental practice can start implementing today!
PS. Interested in getting $100 OFF on Sandy’s Front Desk Pro or Office Management Pro Training Events? Visit Classic Practice Resources and use promo code “Secret Sauce”.
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Key Takeaways:
Introduction (00:00)
Meet Sandy Pardue & her consulting company, Classic Practice Resources (01:36)
Missed opportunities when scheduling patients (04:04)
The Rs of practice management (16:28)
KPIs to monitor for dental practice efficiency (24:43)
Sandy’s offerings through Classic Practice Resources (27:16)
Lightning round Q&A with Sandy (30:01)
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Connect with Sandy at Classic Practice Resources:
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
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Learn proven dental marketing strategies and online reputation management techniques here.
This podcast is sponsored by Dental Intelligence.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Shockingly, only 1% of hygienists in the US are using the latest in dental endoscopy tech to bring in more revenue to their dental practices.
Today, we’re going to take a deeper look into how dental endoscopy not only double your hygienist’s revenue, but also empower and motivate their work in your practice.
I'm joined by Kristen Ranaldo, an experienced dental hygienist and surgical assistant, and Dr. Aziz Bohra, an innovative periodontist and the founder of PerioView, to discuss this game-changing technology and how it can help boost your practice’s income through referrals and treatment acceptance.
We start off by going in depth into the advancements and reaches of dental endoscopy in periodontal procedures. Kristen and Dr. Bohra explain how this technology, used in tandem with scaling and root planing or laser-assisted periodontal therapy, leads to better and more predictable results.
Additionally, we cover the practical and financial aspects of implementing dental endoscopy, its diagnostic benefits, and how it can keep periodontal treatment in-house.
If you’re looking to stay ahead and keep more patients within your walls, be sure to listen to this one!
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Key Takeaways:
Meet Kristen Ranaldo and Aziz Bohra (00:00)
What is dental endoscopy & how does it help dental practices? (03:12)
Implementing dental endoscopy in the practice (08:26)
The economics, ROI, and procedures you can do with endoscopy (11:03)
Why dental endoscopy has been overlooked (22:45)
Lightning Round Q&A With Kristen and Aziz (25:29)
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Additional Resources:
Learn more about PerioView here.
Connect with Kristen on Instagram.
Connect with Aziz: aziz@perioview.com
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques here.
This podcast is sponsored by Dental Intelligence.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you a new dentist feeling overwhelmed and unsure about your career path? Dr. Cole Herzik's journey might be just the inspiration you need.
Dr. Herzik, a recent dental school graduate, is already making waves in our industry. As the CEO of the Private Dentist Alliance and founder of the MAN nonprofit, Cole shares his unique approach to finding purpose in dentistry beyond clinical practice.
Dr. Herzik's proactive approach to learning and networking led him to perform advanced procedures and speak at conferences within a year of graduation.
For Dr. Herzik, mentorship has been a cornerstone of his professional development. He firmly believes that by learning from those who have walked the path before him, he can avoid pitfalls and accelerate his growth. "I want to pick all those people's brains so that I don't have to make as many mistakes or fall into those pitfalls or have those negative things happen to me along the path," he says.
He reveals how it all started with a single Facebook friend request and how mentorship and continuous education have shaped his career so far.
Dr. Herzik also discusses his ambitious vision for improving dental education as well as the importance of understanding the business side of dentistry.
Don't miss this conversation that encourages you to find your "why" in dentistry. Tune in now!
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Key Takeaways:
Dr. Herzik's journey from dental student to CEO (00:00)
Importance of mentorship in dentistry (06:52)
Finding your "why" in dentistry (12:55)
His extensive CE journey post-graduation (16:43)
The Private Dentist Alliance and improving dental education (20:40)
Importance of business knowledge for dentists (26:31)
Lightning round Q&A with Cole (28:46)
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Connect with Dr. Cole Herzik:
Private Dental Alliance
The M.A.N Podcast
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
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Learn proven dental marketing strategies and online reputation management techniques with Dr. Len Tau.
This podcast is sponsored by Dental Intelligence.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you fed up with your annoying patients or those whose insurance leaves little to no profit?
What if I told you that there’s a way to focus on your ideal patient, work less, and still make 7 figures?! This episode’s guest spills the secret.
Learn the secrets to dental practice management from a business coach who turned his wife's practice into a seven-figure success.
I'm excited to welcome Kirk Teachout, a business coach, serial entrepreneur, and bestselling author. He’s the mastermind behind the Seven Figure Dentist program through IV Quarter Coaching, and he comes with practical insights and strategies for optimizing dental practice management and helping practice owners achieve growth without burning out.
Kirk shares his journey of transforming his wife's dental practice into a 7-figure business by focusing on ideal patients and implementing efficient systems. He emphasizes that you don't need to work all week or perform fancy procedures to run a successful, revenue-generating practice.
We also chat about enhancing patient experience, the importance of team management, and cultivating a positive practice culture.
Listen now to be one step closer to more time off, more profits, and enjoyable practice ownership.
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Key Takeaways:
Meet Kirk Teachout & his entry into the dental world (00:00)
How to work 3 days a week and have a 7-figure practice (05:50)
The hardest part of running a dental practice: team management (09:52)
What practice owners should focus on (13:07)
The importance of patient experience, practice culture & examples (20:22)
Lightning Round Q&A With Kirk (29:46)
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Additional Resources:
Get the Free Treatment Acceptance Blueprint here.
Learn more about The Seven Figure Dentist here.
Connect with Kirk Teachout:
TikTok
X
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques here.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
About 80% of dentists are undervaluing what their practice is worth! A shocking number, don't you think?
The fact is, several dentists wait until they slow down to sell without realizing that their practice value is highest when they’re at their peak.
To share everything you need to know to get the most bang out of your buck when selling is this episode’s guest, Michelle Hedgecock.
Michelle is a clinical researcher and a former dental surgeon, and owned two thriving practices in Austin, Texas. After having to sell at 42, she realized how ill-prepared doctors are when it comes to selling and determining the fair market value of their business.
This experience ultimately drove her to become a business development associate with Connect The Dents, where she performs practice valuations and guides doctors in determining the best options and timings for selling their business.
How practice valuations can help you plan for the future, tips on increasing the fair market value of your practice, what EBITDA is, and when doctors should consider selling for max profit are some main themes of this conversation.
Michelle and I also touch on the different types of buyers, including individual doctors, DSO's, and DPO’s, and what types of practices are ideal for each.
Tune in to learn more about how Michelle and the unique valuation process and matching program at Connect The Dents can save you 6-10% in selling costs.
PS. Get a $300 discount on a practice valuation with Connect The Dents. Just say you heard them at the Raving Patients Podcast.
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Key Takeaways:
Meet Dr. Michelle Hedgecock & her experience with selling her practice (00:00)
Explaining EBITDA & how fair market value is determined (06:17)
When to get your practice valuated (11:48)
When to consider selling your practice & increasing its fair market value (16:14)
The difference between a private sale and a DSO/DPO sale (23:07)
How matching program at Connect The Dents works (28:55)
Lightning Round Q&A With Michelle (31:55)
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Additional Resources:
Learn more about Connect The Dents here or on their LinkedIn.
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September here.
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques here.
This podcast is sponsored by Dental Intelligence. Learn more here.
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more here.
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you creating quality video content for your practice? Chances are, you’re not doing it enough!
Short-form video content has been on the rise for quite a few years now. So, now, more than ever, dental practices have to lean into this tool to boost patient engagement and compliance.
But how do you create content that goes beyond just basic information?
Today's guest is here to share all about it.
Janelle Baum is a cutting-edge orthodontic influencer that's using the power of social media and video content to transform dental practices — and businesses in general, too.
With over seven years of experience as an orthodontic treatment coordinator and a background in theater and improv, Janelle delivers a one-of-a-kind approach to patient interactions. It starts by using short, engaging videos to inform and entertain patients at different stages of their journey, boosting case acceptance, helping them know what to expect before an appointment, and everything they need to follow during their treatment.
This episode is packed with insights, such as how medical professionals can humanize themselves through short-form videos and how to make patients feel more at ease with procedures.
Janelle also advocates for actively involving patients in social media content creation, which not only boosts the practice's visibility and improves patient compliance, but also creates a vibrant office culture that spreads through word of mouth. Plus, she shares how practices can leverage feedback systems like Avius tablets to gain honest reviews directly from children.
If you're looking to stand out with video content, this is the episode to listen to. Tune in!
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Key Takeaways:
Meet Janelle Baum & her start as a treatment coordinator (00:00) How Janelle helps orthodontic offices (05:34) Cultivating a vibrant office culture (11:33) Who in the dental practice should be doing the videos (17:02) Social media as a growth engine for dental practices (21:14) Video campaigns for enhanced patient engagement (25:32) A full breakdown of Janelle’s services (30:45) Lightning Round Q&A With Janelle (35:03)
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Additional Resources:
Connect with Janelle:
TikTok: https://www.tiktok.com/@the_ortho_influencer Email: janelle@theorthodonticinfluencer.com Website: https://theorthodonticinfluencer.com/
Check out Kaleidoscope Orthodontic Digital Marketing: https://thekaleidoscope.com/
Learn more about Avius: https://avius.com/facilities-management-customer-satisfaction-surveys/
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Here’s a shocking fact: on average, most dental offices miss at least 30% of their incoming calls.
Just imagine all the potential revenue slipping through the cracks just because your staff is too busy to address those calls.
Today, I’m bringing you a solution to this!
In this episode, I sit down with Breanna McMillen, head of sales at Peerlogic, to find out how conversational AI can improve patient calls and transform dental practice revenue.
Breanna's 20-year journey in dentistry, from hygiene assistant to overseeing multi-location operations and later becoming a dental-specific myofunctional therapist before transitioning to the tech and sales leadership side of dentistry, make her a guest with a remarkable breadth of knowledge.
We go deep into how Peerlogic's conversational AI can streamline front office tasks and take call monitoring to the next level, securing fewer missed opportunities and more revenue generation. The technology listens to calls, identifies missed opportunities, and helps staff follow up efficiently, making it a revolutionary tool for front office operations for nearly every type of dental practice.
Breanna also shares the broader implications of AI in dentistry, addressing common misconceptions and sharing the exciting future developments in responsive AI that will further enhance patient engagement.
Listen now to learn how AI can help your practice capitalize on every single phone call!
PS. If you decide to sign up for Peerlogic, mention the Raving Patients Podcast to get 2 months free.
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Key Takeaways:
Meet Breanna McMillen & What Peerlogic Is (00:00) Practices that can benefit from Peerlogic & the importance of phone calls (04:09) Breanna’s take on AI in dentistry (08:39) The difference between AI insights and call tracking metrics (10:19) Using AI to handle missed opportunities, call volume, and insurance (14:04) The future of Peerlogic & reconnecting with missed calls (19:56) Implementing Peerlogic in your dental practice & final thoughts (22:26) Lightning Round Q&A With Breanna (26:10)
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Additional Resources:
Schedule a demo for Peerlogic here: http://www.peerlogic.com
Connect with Breanna on LinkedIn: https://www.linkedin.com/in/breanna-mcmillen-09820920a/
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
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Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
In today's episode, we tackle a huge pain point for dentists: the sky-high prices for equipment.
A not-so-widely-known fact is that there’s a dental tax on equipment. In other words, one machine will be much more expensive for a dentist than for a veterinarian.
But there’s an innovative tech platform that can help dental professionals find the best deals through data and AI, and today’s guest is going to share everything you need to know about it.
Yasin Abbak is the founder of GroupUps, a new-age DSO for independent businesses. He has an impressive background, having previously founded and sold a sports tech platform with over 1 million customers and a supply chain tech platform for independent restaurants.
With GroupUps, Yasin is revolutionizing the way small dental practices purchase equipment by leveraging data and AI to negotiate better pricing and organize group purchases. His goal to empower independently owned businesses to make smarter decisions and operate more efficiently has the potential to create a big shift in the industry.
In our conversation, we talk about how this advanced tool helps practices save money on dental equipment. Yasin also shares key strategies on when and how to negotiate, identifying leverage points for effective bargaining, and the long-term costs of overspending.
Ready to transform your purchasing power and secure the best deals for your practice? Tune in!
PS. There’s an exclusive freebie for all Raving Patients Podcast listeners! Claim a FREE Rate My Quote analysis by visiting https://www.groupups.com/, filling out your wish list, and letting them know Dr. Len Tau sent you.
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Key Takeaways:
Meet Yasin Abbak & his company, GroupUps (00:00) Yasin explains how GroupUps operates & leverages data & AI (06:50) Getting better pricing on equipment & group purchasing (15:14) The importance of avoiding overspending (23:01) Negotiation tactics for dentists (26:17) Get your FREE Rate My Quote analysis by GroupUps (29:30) Lightning Round Q&A With Yasin (31:53)
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Additional Resources:
Learn more about GroupUps: https://www.groupups.com/ Follow GroupUps on Facebook: https://facebook.com/trygroupups
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Dentists often find content creation both time-consuming and intimidating, as it can seem quite out of their wheelhouse.
But content marketing is not just for the savvy digital marketers. If done the right way, this powerful tool can help dentists create deeper and more trusting relationships with both existing and potential patients.
So, how can you use content creation to attract new patients and grow your practice? I have the perfect guest to answer this.
I am joined by Melanie Deziel, an author, keynote speaker, and award-winning branded content creator who has helped countless businesses unlock their creative potential. Her credentials include innovative work at the New York Times and Time Inc.
In this episode, Melanie unpacks how tailored content can help dental practices attract new patients and build trust in an increasingly skeptical consumer environment. She explains why content is important, how to generate content ideas, and how to find time to create. We also talk about optimizing your Google Business Profile, selecting the right social media platforms for a targeted audience, and engaging patients with various content formats.
Whether you're new to content creation or looking to refine your approach, you don’t want to miss this episode.
Tune in to learn from one of the best in the business and start applying these expert strategies in your dental practice marketing today.
PS. Use code RAVING at http://melaniedeziel.com/store to save 20% on any of the digital resources for helping you create better content, including The Content Fuel Framework Workbook, which has prompts and activities to help you generate 1000+ original content ideas!
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Key Takeaways:
Intro (00:00) Melanie’s Background and Career Journey (01:03) Importance of Content in a Dental Practice (04:56) Choosing the Right Social Media Platforms (06:44) Content as a Trust-Building Tool (13:34) Engaging Content Formats (17:49) Creating Content Ideas for Dental Practices (21:14) Tips for Optimizing Your Google Business Profile (24:12) Lightning Round Q&A With Melanie (32:27)
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Additional Resources:
Visit Melanie’s website: https://www.melaniedeziel.com/
Connect with Melanie Deziel:
LinkedIn: http://linkedin.com/in/melaniedeziel Instagram: http://instagram.com/meldeziel Twitter: http://twitter.com/mdeziel Threads: http://threads.net/meldeziel
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Hiring is hard, but hiring non-clinical staff for dental practices is harder.
If you've been using employment websites, you know by now that half the candidates are unqualified and several will end up ghosting you. The result is limited options, leading dental practices to recruit subpar employees that won’t stay for long.
So, how can you find and retain team members that truly align with your practice’s culture and values? The answer is in this episode!
Today’s guest is Allison Norris, the founder and CEO of The Dentele Group, LLC and a former dental hygienist. She left clinical dentistry in 2018 to pursue a non-clinical career, which eventually led to starting her recruiting agency that specializes in placing candidates into non-clinical roles.
In this episode, Allison and I talk about the dos and don'ts for effective dental practice recruitment, particularly for non-clinical positions. Allison shares the importance of a strong online reputation, how to craft compelling job postings, and the need for thorough candidate screenings to guarantee a perfect fit. She also sheds light on how her agency approaches the hiring process for its clients.
If staff turnover has been a challenge for you, this episode is packed with actionable advice to get better results in your recruiting efforts! Tune in to learn how to find the perfect team.
PS. Allison is offering 10% off on her recruiting services to all Raving Patients Podcast listeners. Just reach out to her and say you heard the offer here!
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Key Takeaways:
Meet Allison Norris & How She Got Into Recruiting (00:00)
Successfully Recruiting The Right Person Through Allison’s Service (04:44)
Negative Employer Reviews on Hiring Websites (12:35)
The Importance of Creating Great Job Descriptions (17:19)
What To Do When An Ex-Employee Retaliates (22:14)
Lightning Round Q&A With Allison (25:02)
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Additional Resources:
Learn more about The Dentele Group here: https://thedentelegroup.com/
Connect with Allison Norris:
LinkedIn: https://www.linkedin.com/in/allisonnorris/
Facebook: https://www.facebook.com/allison.norris904/
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
How many times have you confused one dental practice with another? I know I have!
It’s tricky for dental practices to stand out when it comes to branding. Several use generic stock images and cookie-cutter templates to push content online, missing that one thing that truly sets them apart — authenticity.
In this episode, I sit down with Sarah Ruberg, a seasoned branding expert in the dental industry, to break down the strategies that will supercharge your dental practice’s branding.
Sarah is the founder of Our Thrive Tribe and has dedicated her career to helping dental practices and industry partners excel in the dynamic landscape of DSO's. With expertise in personal and corporate branding, she empowers practices to reach their full potential, expand their reach, and achieve significant growth.
From actionable strategies for establishing an authentic brand presence to expanding your network the right way, this episode is packed with tips every dental professional needs to know to solidify themselves as a trusted authority.
Plus, we touch on the importance of outward engagement on social media, the benefits of live networking events, and the questions to ask yourself when defining your unique selling proposition.
Tune in now to learn how to TRULY stand out in the dental industry!
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Key Takeaways:
Meet Sarah Ruberg & How She Entered The DSO Space (00:00) Sarah Explains Why Having A Brand Is Important (06:17) Branding Your Practice & Finding What Makes You Unique (10:18) Sarah’s Insights on Leveraging Social Media (17:31) Overcoming The Fear of An Online Self-Promotion (23:51) The Power of Networking (25:23) Lightning Round Q&A With Sarah (29:20)
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Additional Resources:
Connect with Sarah Ruberg at Our Thrive Tribe: Instagram: https://www.instagram.com/ourthrivetribe_/ Facebook: https://www.facebook.com/joinourthrivetribe LinkedIn: https://www.linkedin.com/company/ourthrivetribe/ Website: https://ourthrivetribe.co/contact/
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Have you planned an exit strategy for your dental practice? It’s commonplace to draft a business plan, but the roadmap for selling and exiting and doing so for max profits is often overlooked.
Also, most dentists give themselves too little time and typically overestimate its worth due to emotional attachment. So what do dentists need to know to have an efficient and profitable exit?
You’re going to find out in this episode.
Today, I’m speaking with Brian Michaud from the Encompass Group LLC. He has extensive experience working with business owners, especially dental practitioners, in planning their exits effectively and has a wealth of knowledge on strategically maximizing practice value.
We discuss the optimal timeline that allows you to make all the necessary adjustments and transition plans for your dental practice sale. Brian also explains the difference between emotional and financial valuations and how to set your expectations realistically.
Additionally, we touch on the four main exit strategies, succession planning, and tax strategies that can enhance the perceived value of your practice.
If you’re looking to sell, this is an episode you can’t miss!
Tune in to learn how to get the most out of your exit strategy planning and guarantee you get the most value from your years of hard work.
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Key Takeaways:
Meet Brian Michaud (00:00) How To Know When You Should Exit Your Dental Practice (05:27) An Overview of The 4 Ways To Exit Your Practice & Examples (10:20) The Emotional Number vs. The Financial Number (17:06) Exit Strategy Tax Advice & Other Financial Considerations (20:45) Lightning Round Q&A With Brian (27:44) —
Additional Resources:
Learn more about Brian & Encompass Group here: https://www.encompass-group.com/
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
The average amount spent on dental staff training is about $1,500 per person per year, which is a significant expense for small to mid-sized dental practice owners.
But is all that expense really worth it when research shows that learners forget an average of 70% of the new information within 24 hours?
Today, I’m sharing a better way to manage operations and train staff within your dental practice.
I'm thrilled to introduce Laura Johnston, the innovative founder of My Dental SOP and a former consultant turned software developer. Laura has dedicated over 15 years to the dental industry, specializing in team management and dental practice SOPs.
Through her cloud-based software, My Dental SOP, Laura has transformed the way dental teams access and utilize Standard Operating Procedures, tackling the common, painful issues of training, staffing, and operational inefficiencies that so many practices face.
In this conversation, Laura shares everything you need to know about My Dental SOP, from what onboarding looks like to the role of its effective assessments and how it’s a great tool for minimizing staff turnover.
Additionally, we touch on the broader impacts of having an instantly accessible platform for SOPs — how it can enhance team management, streamline daily operations, and ensure that every team member is equipped to maximize growth opportunities.
Tune in to learn more about this exciting software!
PS. If you’re seriously considering adding My Dental SOP into your practice’s operations, you can claim a 75% discount on the set-up fee before June ends! Find Laura’s contact information below under the Additional Resources section.
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Key Takeaways:
Meet Laura Johnston & Her Software, My Dental SOP (00:00) Onboarding My Dental SOP & How Your Teams Can Use It (06:39) A Deeper Look Into My Dental SOP’s Features (12:44) Who My Dental SOP Is Ideal For (19:04) Key Benefits, Pricing, & Set Up For My Dental SOP (21:39) Lightning Round Q&A With Laura (27:38)
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Additional Resources
Connect with Laura:
LinkedIn: https://www.linkedin.com/in/laura-g-johnston/
Email: laura@mydentalsop.com
Follow My Dental SOP:
Instagram: https://www.instagram.com/mydentalsop/ Facebook: https://www.facebook.com/PrecisioninPractice YouTube: https://www.youtube.com/@mydentalsop/videos
Website: https://www.mydentalsop.com
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Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you feel like your dental practice needs a reputation boost, you should consider leveraging media appearances. But how exactly do you go about that? And what makes a good story?
In this episode, I’ve invited media guru and branding expert Christine Haas, CEO of Haas Media and founder of The AI Newsroom. She spent 15 years out of her celebrated career in broadcast journalism, winning multiple industry accolades, including Emmys and Associated Press Awards.
Christine now helps hundreds of business leaders clarify their brand message, conducts media crisis training for corporate executives, and secures media placements to help clients build credibility in their industry to drive revenue.
She’s sharing her unparalleled expertise with me today to share how dental practices can use media exposure to stand out in this competitive market. She shares invaluable strategies for getting your practice featured in news outlets, creating a perception of authority and expertise that attracts and retains patients.
Christine also shares why media is important for your brand, as well as ideas on what makes a good media pitch for dental practices. Beyond media strategies, Christine also discusses the role of artificial intelligence in today’s marketing, offering insights into how AI can streamline operations, boost marketing efforts, and act as a hot topic for dental professionals to leverage.
Tune in to learn the secrets to crafting stories that attract both news outlets and potential patients with Christine Haas.
–
Key Takeaways:
Meet The Media Expert, Christine Haas (00:00) Why Is Media Important for Your Brand? (06:45) Getting On TV To Promote Your Brand & Christine’s Approach (11:37) What Makes A Good Media Pitch (22:44) Training Dentists & Their Teams To Pitch Stories (25:37) Lightning Round Q&A With Christine (31:20)
—
Additional Resources
Connect with Christine Haas:
Website: https://christinehaas.com/
LinkedIn: https://www.linkedin.com/in/christinehaasmedia/
Instagram: https://www.instagram.com/christinehaasmedia/
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Have you ever wondered how top professionals in dentistry keep climbing higher? And how can you do the same?
Many dental professionals are hungry for growth, but lack the guidance to move forward. That's where mentorship and coaching can play a pivotal role.
Today, I’m thrilled to welcome Deneen Dismore, a dynamic fractional CMO and new patient acquisition specialist with a rich background in dental marketing. Known for her innovative strategies in patient acquisition and retention, Deneen has made her mark as a leading voice in dental practice marketing.
Combining her expertise with a strong commitment to empowerment and mentoring, Deneen guides dental professionals to redefine their views on success and take control of their careers. Her approach emphasizes mindset, mastery, and actionable strategies, inspiring her clients and audiences to reach new heights in the fast-paced world of dentistry.
Deneen shares with us how mentorship and coaching are pivotal, not only on a personal level, but also in enhancing professional growth and skill development within the dental industry. We also explore additional topics such as strategies for patient-centric marketing, finding the right mentor, and how coaching can specifically help people, particularly women, in dentistry to overcome professional obstacles and assume leadership roles.
Don't miss this insightful discussion. Tune in to empower your dental career with Deneen’s insights!
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Key Takeaways:
Intro (00:00)
Meet Deneen Dismore & Her Path Into Dentistry (01:57)
Generic vs. Niche Dental Marketing Approaches (04:18)
Crafting Patient-Centric Marketing Strategies (09:09)
Benefits of a Growth Oriented Mindset (15:45)
Addressing Burnout In Dental Professionals (19:24)
The Importance of Mentorship, Coaching & Empowerment (24:15)
Lightning Round Q&A With Deneen (31:00)
—
Additional Resources:
Connect with Deneen Dismore:
Facebook: http://facebook.com/dentalmarketingdeneen
Instagram: http://instagram.com/dentalmarketingconsultant
LinkedIn: http://www.linkedin.com/in/deneen-dismore-0b1b1014
Website: https://www.deneendismore.com/
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Producing content for marketing and keeping up with potential leads can be challenging for many dental practices. If your human staff is struggling to get it done, why not make it happen with the help of AI?
Today, I’m sharing how AI for dental marketing can help give you the competitive edge you need!
My guest is Wendy Richmond, CEO of Results Matter Dental Marketing. Wendy brings well over a decade of experience as a marketing director for multimillion-dollar dental practices, where she has revolutionized marketing strategies through the use of artificial intelligence. Her expertise has transformed practices from earning $1 million a year to an astonishing $1 million a month.
Today, Wendy shared the practical applications of AI in dental marketing, explaining how it can optimize marketing efforts and speed up lead communication to close big cases, especially in full arch dentistry. She also shares insights on leveraging AI, not just for automation but as a tool to enhance personal engagement with potential patients.
We also explore how AI can support content creation and discuss how these technologies are becoming indispensable in modern dental practice marketing strategies. Wendy gives real-world examples of how AI tools have improved efficiency in targeting and attracting new patients.
If you’re ready to take your dental practice to the next level with AI, don’t miss this episode! Tune in.
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Key Takeaways:
Intro (00:00) Meet Wendy Richmond (01:31) Using AI to Enhance Dental Marketing Content Creation (09:04) Getting the Most Out of AI Chat Bots (12:41) AI & Lead Magnets for Full Arch Dental Marketing (17:38) Why Every Dentist Should Leverage AI & Wendy’s Marketing Takeaways (22:27) Lightning Round Q&A With Wendy (28:09)
—
Additional Resources:
Learn more about Results Matter Dental Marketing AI here: https://ai.resultsmatterdentalmarketing.com/
Connect with Wendy on LinkedIn: https://www.linkedin.com/in/wendy-susan-richmond-7609932/
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Did you know that women suffer from burnout at higher rates than men do? This is also true for women in leadership positions, including dentistry.
Today’s episode sheds light on the pressing issue of burnout, particularly among female dentists.
My guest is Andrea Smith, an advocate for well-being and empowerment, particularly in the healthcare field. After a decade in the corporate world, she became exhausted from juggling the roles of employee, mother, wife, and friend. Andrea decided to create her own business, offering sales training to the Med Tech industry, but the burnout remained.
Ultimately, this motivated Andrea to create the Thrive by Design Group, which supports and empowers women to embrace their true selves and break free from the situations causing their burnout.
She brings important insights for addressing this pervasive challenge, strengthened by her own personal journey. We talk about the root causes of burnout, emphasizing the compounded pressures women face, such as the high stakes of managing a dental practice and family life.
Andrea also offers practical advice and strategies for women to navigate these challenges, advocating for a balance that fosters well-being and success. Through “The Awaken Your SuperHERo” course she designed, women can learn how to create a sustainable and balanced life.
If you’re interested in the course, listen till the end for an exclusive discount for Andrea’s course.
For anyone feeling identified with the signs of burnout, this episode is a must. Tune in to learn more about this important issue.
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Key Takeaways:
Introduction (00:00)
Andrea Smith’s Career Journey (03:16)
What’s Causing Burnout for Women in Dentistry? (07:55)
Signs & Symptoms of Burnout (11:20)
Steps To Overcome Burnout (17:34)
The Awaken Your Superhero Course (19:02)
Lightning Round Q&A With Andrea (22:18)
—
Additional Resources:
Interested in Andrea’s “Awaken Your Superhero” course? Email Andrea at info@thrivebydesigngroup.com for more information.
Or check it out here: https://thethrivebydesigngroup.com/our-services/
Use the code SUPERHERO to claim a 10% discount.
Connect with Andrea Smith:
Instagram: https://www.instagram.com/awakenyoursuperhero/
LinkedIn: https://www.linkedin.com/in/andreassmith/
—
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Did you learn customer service at dental school? Most dental professionals barely scratch the surface of business-related subjects in their education.
But to have a thriving dental practice, you need to deliver an unparalleled patient experience. And for that, learning the art of customer service is a must.
To explain how to achieve this is today’s guest, Daniela Skeen. She’s the founder of Dentaedge, CFO of National Direct Signs, and an influential speaker, coach, and consultant to dental professionals, empowering them to take charge of their careers.
Since 2009, Daniela has been committed to elevating dental practices through effective communication and processes, empathy, accountability measures, personalized care, and an unwavering focus on customer service.
In this episode, we discuss the power of top-notch customer service through Daniela’s business perspective. She offers practical tips for elevating patient satisfaction and how she helps dental professionals set their practice apart, encouraging patient loyalty and positive referrals.
Additionally, Daniela shares how branding, decor, and signage can make an impact on first impressions. We also talk about professionalism faux pas and how team interactions can contribute to a memorable patient experience
Ready to transform your dental practice into a place patients rave about? Tune in now. —
Key Takeaways:
Introduction (00:00) Meet Daniela Skeen (00:51) The Power of Exceptional Customer Service for a Successful Practice (04:18) Communication & Listening is Key (15:19) A Few Out-of-The-Box Ideas to Gain & Retain Patients (21:48) Simple Communication vs. Clinical Terminology (28:22) Lightning Round Q&A With Daniela (30:19)
—
Additional Resources:
Learn about the upcoming Supercharge Your Dental Practice 2-day event in September: https://superchargeyourdentalpractice.com/
Use code RAVING to save $100 on registration.
Connect with Daniela Skeen:
Instagram: https://www.instagram.com/daniela_skeen/
Facebook: https://www.facebook.com/profile.php?id=1303487086
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
They said success would make us happy. They were wrong. Let's find out what truly matters.
Healthcare professionals are often caught in the pursuit of success at the expense of their well-being, often leading to burnout or disenchantment with their jobs.
Today’s episode redefines what true success and happiness look like with the guest Tarryn MacCarthy, an orthodontist and transformational mindset and happiness coach for healthcare professionals.
We start by exploring Tarryn's journey to finding happiness and professional success on her own terms. She shares what drove her to coach others on the importance of nervous system regulation and finding happiness within.
We discuss why happiness, not success, should be everyone’s starting point. Tarryn makes the point that ultimate success is impossible without taking personal responsibility for our own happiness first, debunking the myth that success naturally leads to happiness.
We also touch on the vital role of nervous system regulation in not just personal well-being but as a crucial component of professional success and leadership. From practical advice on managing stress to redefining success on your own terms, this episode is packed with priceless insights for any healthcare professional.
Tune in and join us as we challenge the status quo of success.
—
Key Takeaways:
Introduction (00:00) Meet Dr. Tarryn Maccarthy & the Business of Happiness (01:47) Dr. Tarryn’s Take On Success & Nervous System Regulation (09:04) Nervous System Regulation as a Key Component of Business Growth (19:07) Who Is Responsible for Your Happiness? (26:06) Suggestions for Nervous System Regulation (28:25) Lightning Round Q&A With Tarryn (33:32)
—
Additional Resources:
How happy are you? Take the free quiz here: www.thebizofhappiness.com
Connect with The Business of Happiness:
Instagram: https://www.instagram.com/thebizofhappiness/ Facebook: https://www.facebook.com/thebusinessofhappiness
Connect with Tarryn MacCarthy:
LinkedIn: https://www.linkedin.com/in/dr-tarryn-maccarthy-2b401b123/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Infection control is sometimes an afterthought in dental practices. When overlooked, it comes with hidden costs and many dangers for patients and practitioners.
Today’s episode features Michelle Strange, a trailblazing nomadic dental hygienist, educator, and advocate for advanced dental hygiene practices.
With over two decades in the field, Michelle brings her unique insights on infection prevention, arguing that effective infection control is more than a regulatory checkbox; it's a cornerstone of patient safety and an excellent way to distinguish your practice.
We also explore how embracing rigorous standards can lead to significant cost savings, improved patient trust, and ultimately, a healthier bottom line.
But that's not all! Michelle also shares about guided biofilm therapy and the importance of standard operating procedures as your practice's backbone. She also showcases how dental hygienists can revolutionize and expand their role with minimally invasive techniques.
Be sure to listen till the end for an exclusive discount on her Infection Control Coordinator Guidebook.
Tune in now! —
Key Takeaways:
Introduction (00:00) Michelle's Background & Transition to a Roaming Hygienist (02:14) Economic Benefits of Infection Control (11:21) Importance of Patient Engagement (20:58) Empowering Hygienists Beyond Traditional Roles (26:42) Lightning Round Q&A with Michelle (31:20) The Infection Control Coordinator Guidebook (33:24)
—
Additional Resources:
Find the Infection Control Coordinator Guidebook here: https://www.levelupip.com/category/infection-control-coordinator-guidebook
Use the code “Raving” for $25 off.
Learn more about Level Up Infection Prevention:
Instagram: https://www.instagram.com/level_up_infection_prevention/ Facebook: https://www.facebook.com/levelupip/ LinkedIn: https://www.linkedin.com/company/level-up-infection-prevention
TikTok: https://www.tiktok.com/@levelupip
Connect with Michelle Strange on social media:
LinkedIn: www.linkedin.com/in/michelle-strange-rdh Facebook: https://www.facebook.com/MichelleStrangeRDH/
Instagram: https://www.instagram.com/theroamingdentalhygienist/
YouTube: https://www.youtube.com/@TheRoamingDentalHygienist
TikTok: https://www.tiktok.com/@roamingdentalhygienist
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you’re a PPO practice, you might be feeling the squeeze from decreasing insurance reimbursements. Many hygiene-heavy family practices are in the same boat, struggling with the impact of insurance on their bottom line.
Today’s episode features Dr. Andrew Turchin, a master of cosmetic and reconstructive dentistry, who shares his journey from a bustling New York City practice to the slopes of Aspen, Colorado.
Andrew shares the perks of being an insurance-independent practice, emphasizing the importance of a diverse skill set, solid communication skills, effective marketing, and a clear differentiation in the marketplace.
We also discuss strategies for enhancing patient care, improving practice profitability, and maintaining a competitive edge — all while staying true to one's passions and lifestyle goals.
Additionally, we touch on the significance of high-quality dental photography, the value of continuing education, and the power of creating raving patients through exceptional service and care.
Tune in for one-of-a-kind insights and actionable advice from one of the industry’s top cosmetic dentistry coaches.
—
Key Takeaways:
Introduction (00:00) Andrew’s Move from New York to Aspen (02:49) Insurance Independence & Andrew’s Business Model (05:17) Marketing & Dental Photography (15:57) Skills To Focus Less On Insurance & More On High-End Dentistry (20:48) The ROI of Continuing Education & Andrew’s Courses (25:55) Quick Q&A (34:17)
— Additional Resources:
Visit Cosmetic Confidence Coaching here: https://www.cosmeticcoaching.com/
Visit Dr. Andrew’s website: https://andrewturchin.com/
Connect with Dr. Andrew Turchin on social media:
Instagram: https://www.instagram.com/andrewturchin.dmd/
Facebook: https://www.facebook.com/andrewturchindmd
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Have you ever felt like your dental visit was more about the procedure than you? Well, the issue is that doctors are only trained to perform procedures and not on customer service.
To shed more light on this issue is today’s guest, Dr. Michael Sonick, a respected periodontist whose mission is to treat people, not just patients, which is the title of his industry-changing book. Due to his reputation for excellent customer care, his fee-for-service practice is routinely booked 2-3 months in advance.
Michael’s clinical excellence, hospitality, and genuine interaction with patients have set a new standard in healthcare, highlighting the importance of building trust and shared decision-making.
Michael goes further into how comprehensive patient care should be the cornerstone of dental and medical practices. Beyond just performing technical procedures, he discusses the art of patient communication, which has been key to his practice's success. With over 90% of his patients accepting comprehensive treatment, his approach has proven effective in fostering an environment where patients feel both valued and understood.
The episode also covers practical aspects like office design and team-building, which are crucial for creating a patient-centered atmosphere. These insights are not just for dental professionals but anyone interested in how empathy and care can transform the healthcare experience.
Tune in to learn how you can adopt these practices to improve patient care and satisfaction in your own field.
—
Key Takeaways:
Introduction (00:00)
Dr. Sonick’s Background and Inspiration for the Book (01:38)
The Impact of Customer Service in Healthcare (04:24)
Building a First-Class Office Environment (06:44)
The Role of Team and Culture in Patient Care (19:52)
Creating Wow Experiences for Patients (28:13)
Learn More from Dr. Michael Sonick (35:19)
—
Connect with Dr. Michael Sonick on social media:
Instagram: https://www.instagram.com/drmsonick/
Facebook: https://www.facebook.com/drmsonick/
LinkedIn: https://www.linkedin.com/in/mikesonick/
YouTube: https://www.youtube.com/+@michaelsonick
Website: https://www.michaelsonick.com/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Imagine learning the latest in dental implants and clear aligners, not in a cramped conference room, but with the pink sands of Bermuda a few steps away.
Learn all about supercharging your dental practice with big cases at our upcoming conference in Bermuda!
On today’s podcast episode, I brought on my co-organizers, Allison Lacoursiere and Matthew Petchel to talk about this exciting event. First and foremost, we explain why we chose Bermuda as the location, touching on what will separate this event from all the other dental events out there.
Allison, Matthew, and I also go over all the details for the event, detailing how it will stand out over all the other events in the industry. We also share all the details such as the event format and schedule, our renowned speakers, the type of content we will be presenting, and who will get the most out of this three-day experience.
We’re bringing together top-tier dental professionals ready to change their mindset on what's possible in 2024. Plus, our internationally known guest speakers will deliver actionable content and proven strategies for growth to elevate your implant or aligner practice to the next level. Plus, we’ll have a special guest sharing about generative AI, with a specialized focus on its applications in dentistry! Don't miss out on this opportunity to learn from top dental speakers in the beautiful setting of Bermuda. Grab your ticket now for early bird pricing.
Tune in for more details!
—
Key Takeaways:
Introduction (00:00) Event Location: Bermuda (02:08) Event Format and Additional Details (05:11) Speakers and Content Highlights (07:24) Special Guest on Generative AI (12:19) Changing The Landscape of Dental Events (17:13) Who Should Attend (22:43) Dates, Location, & Early Bird Pricing (26:05)
—
Additional Resources:
Use code “RavingPatients” to save $200 on your early-bird ticket.
Event Website: https://superchargemorebigcases.mykajabi.com/bermuda
Connect with Allison Lacoursiere:
LinkedIn: https://www.linkedin.com/in/allison-lacoursiere-32789680/ Instagram: https://www.instagram.com/clearlyig/ Facebook: https://www.facebook.com/allison.lacoursiere / https://www.facebook.com/yourclearalignercoach
Connect with Matthew Petchel:
LinkedIn: https://www.linkedin.com/in/matthewpetchel/ Instagram: https://www.instagram.com/zeephyrp/ Facebook: https://www.facebook.com/matthewpetchel
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if AI in dentistry could make the management of dental implant procedures much easier?
Today, I’m sharing a solution with you.
This episode features Dr. Dexter Mattox, the brain behind IMvision Dental, a cloud-based implant tracking platform that's setting new standards in dental technology.
Dexter, an oral surgeon with a passion for tech, has leveraged his expertise to tackle one of the dental industry's biggest challenges: streamlining the complex workflow of dental implants. He’s here to share how IMvision is designed to automate and optimize processes so that the practice can focus on patient care.
Dexter also explains how IMvision acts as a practical tool for improving communication within dental teams, with labs, and most importantly, with referring doctors.
We also explore the future of AI in dentistry and the importance of effective implementation of technology in dental practices. Dexter’s valuable insights on the intersection of machine learning, automation, and dental implant coordination are sure to be of use to other dental implant professionals.
Tune in if you’re ready to streamline your dental implant practice’s operations.
—
Key Takeaways:
Introduction (00:00)
Dexter's Path To Creating IMvision Dental (01:37)
What IMvision Dental Does (05:00)
Implementing Technology Effectively in Dental Practices (07:27)
The Evolving Role of AI in Dentistry (12:23)
Automated Implant Coordination With AI (16:53)
Dexter's Educational Content (23:03)
Quick Q&A With Dexter (24:57)
—
Additional Resources:
Visit IMvision Dental here: https://imvisiondental.com/
Connect with IMvision Dental on social media:
Instagram: https://www.instagram.com/imvisiondental/
Twitter: https://twitter.com/imvisiondental
LinkedIn: https://www.linkedin.com/company/imvisiondental/
YouTube: https://www.youtube.com/@imvisiondental
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you maximizing the potential of clear aligners in your dental practice? This highly sought-after service is quickly becoming a must-have for dentists looking to stay at the forefront of innovation and patient satisfaction.
For today’s episode, I’ve invited clear aligner advisor and 2024 Dentist Influencer of the Year, Dr. Avi Patel, to share everything you need to know to get started with clear aligners in your practice.
As a leading educator and advocate for clear aligners, Dr. Patel shares his transition from a practicing dentist to a clear aligner consultant, rapidly becoming a social media sensation thanks to his educational and relatable industry content.
In our conversation, we unpack the transformative role of clear aligners in modern dental practices, with a special look at Smile Direct Club and the controversial yet important role dentists have played in its rise and fall. Dr. Avi presses on the necessity for dental professionals to adapt to new technologies and market dynamics, highlighting how social media can be a powerful tool for education and brand-building within the dental community.
His emphasis on the benefits of clear aligners, not just for practice growth but also for enhancing patient satisfaction, is a call to action for dentists to stay informed and proactive in a fast-changing industry.
Don't let your practice fall behind. Tune in to hear Dr. Avi’s expert insights and how you can leverage clear aligners for your dental practice.
—
Key Takeaways:
Introduction (00:00)
Dr. Avi’s Career Transformation & Journey Into Clear Aligners (04:14)
Insights on the Aligner Boom in Dentistry (11:03)
Social Media’s Impact on Dr. Avi’s Career Growth (21:53)
Quick Q&A (31:32)
Where To Learn More About Clear Aligners With Dr. Avi (35:24)
—
Additional Resources:
Find the Online Clear Aligner Course For General Dentists here: https://www.clearaligneradvisor.co/launchpad
For the FREE masterclass, visit: https://www.clearaligneradvisor.co/
Connect with Dr. Avi Patel:
Instagram: https://www.instagram.com/doctor.avi/
Facebook: https://www.facebook.com/avi.patel.77
LinkedIn: https://www.linkedin.com/in/avi-patel-043732142/
YouTube: https://www.youtube.com/@doctoravi
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Do you have a dental specialty practice? If so, you might know by now that it takes more than just exceptional care to stand out.
Promoting a specialized service comes with its unique challenges, so understanding the difference between B2C and B2B marketing strategies can transform a struggling practice into a thriving one.
To tell us all about it is this week’s guest, Stacy Hill, a B2B marketing expert. She founded Endo Marketing Group after assisting with marketing her husband’s endodontic practice and quickly realizing that his colleagues also needed similar help.
Stacy brings a unique perspective to the table, having bridged the gap between dental specialists' aspirations for growth and the practical steps needed to achieve it. Her approach is not just about attracting direct patients but building a thriving referral network through strategic B2B marketing.
In this episode, she breaks down the complex world of dental marketing into five key components. Each element is crucial for dental specialists who face the challenge of promoting their services to both potential patients and referring general dentists.
We also discuss the common challenges that dental specialists encounter, such as selecting effective marketing resources, managing marketing roles within the team, and leveraging practice management software for data-driven strategies.
If you're ready to raise your dental specialty practice’s visibility with proven marketing strategies, this episode is a must-listen. Tune in!
—
Key Takeaways:
Introduction (00:00)
Meet Stacy Hill & Her Work With Dental Specialty Practices (02:04)
Marketing a General Practice vs. A Dental Specialty Practice (05:17)
5 Key Components for Specialty Practice Marketing (10:48)
Creating a Healthy Referral Network (19:08)
A Formula To Respond To Google Reviews (28:01)
Quick Q&A (29:56)
—
Additional Resources:
Get the “Twelve Secrets to Increase Google Reviews for your Dental Specialty Practice” workbook here: https://info.endomarketinggroup.com/lead-magnet1649438354771
To learn more, visit: https://endomarketinggroup.com/
Connect with Stacy: https://www.linkedin.com/in/mrsstacyhill/
Follow Endo Marketing Group on Social Media:
YouTube: https://www.youtube.com/@endomarketinggroup/
Instagram: https://www.instagram.com/endomarketinggroup/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Some dental treatments are hard to sell to patients. That’s a fact!
Many patients will turn to Google, often finding incomplete information that doesn’t help them decide to get the treatment they need done. What if you could provide a video of the exact procedure while they’re still in your chair?
Today, we're diving into the innovative world of Teamworx Dental with founder Dr. Ryan Morrison.
Launched in 2022, Ryan has combined his dental expertise and desire to educate patients to create Teamworx Dental, a software designed to make treatment presentations quick and easy to understand through video, whether the patient is chairside or at home.
We explore how this platform makes it easier for patients to decide on treatment while also opening new avenues for attracting leads, making it a valuable tool for any dental practice looking to improve patient communication and increase acceptance rates.
Plus, Ryan is giving all Raving Patients Podcast listeners a special gift in this episode. Don’t miss it!
Tune in and discover how Teamworx Dental can benefit your practice and patients alike.
—
Key Takeaways:
Introduction (00:00)
Morrison’s Dental Journey & Founding of Teamworx Dental (00:57)
Teamworx’s Role in Patient Education (07:28)
Using Teamworx for Dental Marketing (20:36)
The Future of Teamworx & Cloud Integration (23:05)
A Special Promo for Raving Patients Podcast Listeners (25:46)
Quick Q&A (26:41)
—
Additional Resources:
To learn more, visit: https://teamworxdental.com/
Follow Teamworx Dental on Social Media:
Facebook: https://www.facebook.com/TeamworxDental
Instagram: https://www.instagram.com/teamworxdental/
LinkedIn: https://www.linkedin.com/company/icoreconnect/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are unpredictable earnings affecting your dental practice? Discover a proven solution here!
Today’s episode features a conversation with Jordon Comstock. He’s the CEO of BoomCloud, a software platform that helps dental practices build and scale robust dental membership programs.
Having been in the industry since 2006, Jordon is an expert in reshaping dental practices with innovative membership plans. While this sales model isn’t widely used in dentistry, he delivers a fresh perspective on patient retention and the financial strategy behind it.
While we zero in on creating a sustainable and profitable dental practice in this episode, Jordon shares his insights on building a million-dollar membership plan, which not only boosts revenue but also revolutionizes patient care and loyalty. By adopting this financial model, dental practices can guarantee themselves a steady income stream.
We also explore creative membership plan offerings, discussing how they cater to various patient needs and demographics. Jordon also emphasizes the importance of data-driven strategies for pricing in the process of producing affordable yet profitable plans.
Tune in to learn all about dental membership plans and how they can transform your dental business model for success.
—
Key Takeaways:
Introduction (00:00)
Meet Jordon Comstock and His Company, BoomCloud (01:24)
Recognizing the Need for a Membership Plan (04:23)
All About Creating Membership Plans (06:00)
Promotion Strategies & Membership Psychology (18:49)
BoomCloud’s Pricing Structure (29:25)
Quick Q&A (32:00)
—
Additional Resources:
Find “The Million Dollar Membership Plan Book” here: https://boomcloud.myclickfunnels.com/million-dollar-book
Learn more about BoomCloud: https://boomcloudapps.com/
Follow BoomCloud on Social Media:
Facebook: https://www.facebook.com/boomcloudapps
LinkedIn: https://www.linkedin.com/company/boomcloud/
Instagram: https://www.instagram.com/_boomcloud_
TikTok: https://www.tiktok.com/@boomcloud.com —
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
The dentistry landscape is evolving as new technologies and marketing trends emerge.
If you’ve been struggling to keep up or are just curious about the future of dentistry, then this episode is just what you’ll want to hear!
To talk all about it is this week’s guest, Melissa Turner, a dental hygienist turned industry consultant and content creator who has become a visionary and a dynamic voice in the dental world.
Melissa details her journey from clinical practice to becoming a thought leader and influencer/content creator in the industry. She also shares her thoughts on the growing role of technology in shaping the future of dentistry, particularly through preventive care approaches and advanced materials.
We talk about the need to shift toward patient-centric communication and marketing, the importance of personal branding for dental professionals, and the effective use of social media in connecting with patients.
I also dig into her insights on influencer marketing in dentistry and the industry's trends. Her advice on brand strategy provides a valuable perspective for dental practitioners looking to adapt and thrive in a changing environment. Ready to learn how you can face the future of dentistry?
Listen in! —
Key Takeaways:
Introduction (00:00)
From Dental Hygienist to Exec Consultant & Content Creator (00:59)
Distinguishing Between Influencer and Authority in Dentistry (04:29)
The Future of Brand Strategy for Dental Practices (09:25)
Melissa’s Thoughts on The Future of Technology in Dentistry (19:50)
National Mobile & Teledentistry Conference and The Denobi Awards (25:52)
Quick Q&A (30:12)
— Additional Resources:
For more information about the National Mobile & Teledentistry Conference, visit: https://nmdconference.com/.
Connect with Melissa:
Website: https://www.melissakturner.com
Instagram: https://www.instagram.com/thetoothgirl/
Facebook: https://www.facebook.com/profile.php?id=100024424505145
LinkedIn: https://www.linkedin.com/in/melissakturner/
— Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Dental care is evolving — are you ready to change with it? Let’s learn about health-based dentistry.
There’s a growing industry trend to adopt alternative solutions, but it comes with many misconceptions. It stems from the increasing awareness of the safety of certain ingredients and materials used in mainstream dentistry.
In today’s episode, I’m exploring the fascinating world of health-based dentistry with my guest, Dr. Michelle Jorgensen. She's not just any dentist; Dr. Jorgensen is a trailblazer in alternative dentistry, a field that connects oral health directly with overall wellness.
We talk about what health-based dentistry really is and how it creates more trust with patients. Dr. Jorgensen also shares her insights on the significant role dentists play in not just treating teeth, but also in impacting overall health.
She brings a unique perspective, having transitioned her practice to this holistic approach, and discusses the profound effects it has had on her patients' lives.
Additionally, this episode is packed with practical advice for dental practitioners. We cover how to start integrating health-based services into your practice, its benefits, and where to find the necessary training.
If you're a dental professional with a growing demand for natural alternatives or are simply curious about how oral health ties into your overall well-being, this episode is a must-listen.
Tune in to learn how health-based dentistry can grow your practice!
—
Key Takeaways:
Introduction (00:00)
Meet Dr. Michelle Jorgensen & Mercury Poisoning Diagnosis (02:24)
All About Health-Based Dentistry & Its Benefits (17:13)
How to Integrate Health-Based Dentistry Into Your Practice (23:38)
Dr. Michelle’s Final Thoughts (31:33)
Quick Q&A (34:07)
—
Additional Resources:
Connect with Dr. Michelle:
Website: https://livingwellwithdrmichelle.com/
Instagram: https://www.instagram.com/livingwellwithdrmichelle
Facebook: https://www.facebook.com/livingwellwithdrmichelle
TikTok: https://www.tiktok.com/@livingwellwithdrmichelle
YouTube: https://www.youtube.com/c/LivingwellwithDrMichelle
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Have you ever thought of ways to manage time better in your dental practice?
If so, I’ve got just the guest you need to listen to!
For this week’s episode, I’m welcoming productivity coach Mridu Parikh, who helps overwhelmed business owners to focus and systematize so they can take control of their work and home lives.
Mridu emphasizes the importance of planning and having clarity over being constantly consumed by the daily hustle and bustle. She stresses the need for dental practice owners to set realistic expectations and incorporate both professional and personal life in their planning. This holistic approach is crucial for overall productivity and satisfaction.
Another important topic we cover is the importance of delegation and effective team management. She argues that by empowering team members and delegating tasks, dental practitioners can significantly reduce their workload and stress. This approach not only improves time management but also enhances team morale and efficiency.
So, are you ready to take a good look at your productivity in your dental practice? Tune in and start making impactful changes today!
— Key Takeaways:
Introduction (00:00)
Meet Productivity Coach Mridu Parikh (01:14)
How Mridu Helps Business Owners Boost Productivity (03:53)
Time Management and Productivity for Business Owners (07:43)
Misconceptions About Time Management & Productivity Tips (13:50)
Advice for Dental Practice Owners (19:41)
Final Thoughts, Coaching With Mridu & Quick Q&A (24:35)
—
Additional Resources:
Connect with Mridu:
Instagram: https://www.instagram.com/lifeisorganized
Facebook: https://www.facebook.com/LifeIsOrganized
LinkedIn: https://www.linkedin.com/in/mridu-parikh/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
AI in dentistry is gaining momentum. While most AI technologies revolve around imaging solutions, OraQ helps make clinical decisions through machine learning and digital automation.
To talk all about it is today’s guest, Dr. Amreesh Khanna, a dentist and entrepreneur with 15+ years of clinical experience.
Dr. Amreesh is passionate about driving innovation in dental care through artificial intelligence and machine learning. He leads OraQ AI, a startup that’s revolutionizing ethical dental practice growth and patient care.
Imagine walking into a dentist's office where your care is personalized, not just based on what's visible but also what's predicted for your future dental health. That’s what OraQ is all about.
Amreesh shares how OraQ AI is not just about fixing problems; it's about proactive care and prevention. He also explains how it’s a game-changing tool for dental practices when it comes to boosting case acceptance.
Are you curious to learn all about this groundbreaking and data-first approach that could transform patient experience in your practice?
Tune in now!
—
Key Takeaways:
Introduction (00:00)
Meet Dr. Amreesh Khanna (00:56)
What Is OraQ AI? (02:57)
Dr. Amreesh’s Journey as a Dentist & Interest in AI (05:44)
Leveraging AI in the Dental Industry With OraQ (11:49)
How OraQ AI Helps Boost Case Acceptance (20:03)
The Future of Dentistry & Quick Q&A (24:35)
—
Additional Resources:
Connect with Amreesh:
LinkedIn: https://www.linkedin.com/in/amreesh-khanna/
Instagram: https://www.instagram.com/dramreeshkhanna/ / https://www.instagram.com/oraq.ai/
Website: https://www.linkedin.com/company/oraq-ai/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you looking for ways to enhance your dental practice?
According to my guest in this episode, “If your practice is not growing, it's dying.”
In the ever-evolving world of dentistry, staying ahead requires not just clinical expertise, but also innovative practice management strategies.
Here to kick off the seventh season of The Raving Patients Podcast is Sheena Hinson a dental business development and marketing strategist and practice growth consultant at Uplevel Practice Solutions.
Sheena brings a fresh perspective on what it means to run a successful dental practice in today's competitive environment. We discuss the concept of “ethical profitability”, and how you can implement it to benefit both your patients and your bottom line.
You'll also discover how leveraging the unique strengths of each team member can transform the efficiency and morale of your practice. Plus, we touch on strategies for empowering your staff, fostering a thriving office culture, and the importance of strategic branding and marketing in setting your practice apart.
Don't miss this opportunity to reshape the way you think about your dental practice. Tune in, gain invaluable insights, and start implementing these transformative strategies today.
Key Takeaways:
Introduction (00:00)
Meet Sheena Hinson RDH & Her Role in Dentistry (02:13)
Future of Dentistry and Collaboration (03:42)
Optimizing Human Capital in Practices (10:54)
Ethical Profitability and Patient Care (18:32)
Investments vs. Expenses in Marketing (25:36)
Importance of Understanding & Communicating Practice Numbers (31:10)
Quick Q&A (33:04)
Additional Resources:
Connect with Sheena:
LinkedIn: https://www.linkedin.com/in/sheenahinsonrdh/
Facebook: https://www.facebook.com/SheenaHinsonRDH
Instagram: https://www.instagram.com/sheenalyn_rdh/
Website: https://www.uplevelpracticesolutions.com/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Ever felt overwhelmed by the complexities of full-arch dental implant treatments? Is that holding you back from implementing it in your dental practice?
In the world of dentistry, the full-arch dental implant treatment isn't just a procedure; it's a life-changer for countless patients.
For years, this transformative solution has been revolutionizing oral health care. However, in today's fiercely competitive landscape, with specialists, general dentists, and surgical centers all vying for patients, standing out is more challenging than ever.
The rising demand for such treatments, driven by increasing patient awareness, means more dentists are entering this field, all eager to make a difference.
Navigating this complex terrain requires more than just clinical expertise. It's about understanding the nuances of patient acquisition, profitability, and effective practice management. This is where Greg Essenmacher's mastery comes into play.
As a leading expert in fixed full arch dentistry, Greg has a track record of elevating single-office practitioners into thriving implant practices, often growing into large group practices. His approach isn't just about solutions; it's about creating a synergy through cross-functional collaboration.
From refining team roles to coaching for lead calls and improving treatment planning, Greg's insights offer actionable steps to enhance your practice's ability to deliver full arch cases more efficiently, improving patient outcomes, and boosting your practice's financial health.
Ready to transform your dental practice and master full-arch dental implant treatments? Tune in!
Key Takeaways:
Introduction (00:00)
Meet Greg Essenmacher (00:50)
Full Arch Dentistry Marketing & Patient Acquisition (04:16)
Consistency in Branding and Experience (08:51)
Transitioning to Full Arch (13:36)
The Emotional Aspect of Full Arch Sales (22:09)
Investing in Full Arch Dentistry & Greg’s Consulting Strategies (26:48)
Quick Q&A (32:49)
Additional Resources:
Connect with Greg: https://linktr.ee/greg.essenmacher
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Did you know today's consumers expect more than just quality dental care? They want flexible and accessible payment options too!
Payment plans are an emerging trend reshaping the dental industry, making it crucial for dental practices to adopt innovative financing solutions that cater to evolving patient needs.
To dive deeper into this subject is this week’s guest Andy Cahoy, the Chief Revenue Officer of Cherry Technologies, a leading patient financing company for dental practices.
We start off exploring the transformative role of payment plan technology in dental practices. We also talk about how offering well-structured payment plans is no longer a luxury, but a necessity to meet consumer expectations and significantly boost case acceptance rates.
But it's not just about having any payment plan in place — Andy also sheds light on the vital aspects that practices should consider when selecting a financing provider.
From the hidden traps of deferred interest plans to the importance of technology in streamlining the payment plan application process, we cover it all when it comes to financing options for dental practices.
This episode is packed with actionable insights on leveraging financing strategies to enhance patient satisfaction and drive practice growth.
We also touch on how Cherry works and its three-pillar method for presenting payment plans to practices and patients.
Ready to boost your case acceptance through smart dental financing solutions? Tune in now!
Key Takeaways:
Introduction (00:00)
Meet Andy Cahoy (01:03)
Importance of Payment Plans in Dental Practices (05:25)
Common Practice Goals That Payment Plans Help Fulfill (08:28)
The Pitfalls of Deferred Interest in Medical Credit Cards (10:34)
Cherry Technologies’ Quick Application Process (18:18)
Perks of Offering Payment Plans to Boost Case Acceptance (26:27)
Quick Q&A (29:25)
Additional Resources:
Book a demo with Cherry Technologies: https://withcherry.com/tau
Visit Cherry Technologies' website: https://withcherry.com
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Showing up authentically in your dental practice might be the missing piece in your success.
But, how do you do this? And most importantly, how do you curate a patient experience that gets you loyal customers?
On today's Raving Patients Podcast episode, we've got Shawn Zajas ready to share his groundbreaking tactics that are changing the dental marketing game.
Raised in a dental supply family, Shawn, a successful entrepreneur is the brains behind Zana, an innovative electric toothbrush company with a loyalty program business model that’s all about taking the patient experience to the next level.
Shawn introduces Zana’s "Care Beyond the Chair," a program turning patient loyalty on its head through the delivery of electric toothbrushes to your dental practice’s star patients.
And the insights don’t stop there. Shawn also shares some dos and don’ts on dental marketing and branding, the importance of authenticity and differentiation, and where innovation is going in the dental industry.
Ready to elevate your practice? Join us in this value-packed conversation with Shawn.
It's time to redefine patient care and make your practice unforgettable. Tune in!
Key Takeaways:
Introduction (00:00)
Meet Shawn Zajas (00:54)
What is Zana? (03:39)
Why patient experience is crucial (08:40)
Common branding and marketing challenges for dental practices (14:24)
How innovation is stifling in dentistry (20:05)
How Shawn entered the electric toothbrush business (22:05)
Quick Q&A (29:35)
Additional Resources:
Connect with Zana & Shawn Zajas: Instagram: https://www.instagram.com/zanadental
Facebook: https://www.facebook.com/zanadental
YouTube: https://www.youtube.com/channel/UCR9pmgeQAId9smnzWcwEUuw
Website: https://myzana.com/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Unlock the door to a bustling dental practice by doing this one thing that will play beautifully in hand with your marketing efforts — getting clients to leave reviews.
Reviews are a handy tool that gets overlooked when it comes to dental marketing. Either there’s no time to ask for them, or you or your team might be shy about it.
To talk all about is this week’s guest, Dr. Andrew Vallo, a dentist and owner of two growing startups. He spills the secrets of how his dental practices have garnered a whopping 1,500 Google reviews in just two years.
This engaging conversation with Dr. Vallo reveals the pivotal role Google Reviews play in startup success. Discover why a 5-star review starts with a 5-star patient experience and how consistent systems make all the difference.
Dr. Vallo also shares actionable insights on using automation without sounding automated, ensuring your requests for reviews resonate with patients.
If you're struggling to attract new patients, this episode has all the tips and tricks that just might transform your dental practice. Learn the art of creating raving patients and the power of genuine reviews.
Tune in now and take the first step towards skyrocketing your practice's online reputation.
Key Takeaways:
Introduction (00:00)
Meet Dr. Andrew Vallo (00:48)
Dr. Andrew’s startup journey (01:52)
Why Google Reviews are important for dental startups (03:41)
How Dr. Andrew curated his new patient experience (06:55)
Automation software for obtaining reviews (15:11)
The importance of investing in marketing (29:21)
Quick Q&A (31:37)
Additional Resources:
Connect with Andrew Vallo: Instagram: https://www.instagram.com/dr.andrewvallo/
Websites: https://www.westchasedentalboutique.com/ / https://www.bestvaluedentures.com/
—
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Ever wished you could use dental software to effortlessly showcase the potential of a dazzling smile to your patients?
Most patients visit the dentist for regular check-ups, cleanings, and other issues, leaving cosmetic procedures as the last priority. Therefore, dentists often hesitate to offer cosmetic procedures or simply are too busy or short-staffed to go through the process.
Even though one of the first things people notice in others is their smile, cosmetic dentistry takes some convincing!
To show you how to make this entire process easier is my guest, Joanne Villani, the co-founder and product specialist at PreVu Dental, a cosmetic simulation and smile design software provider.
With over 35 years in the dental field, Joanne is passionate about transforming lives through confident smiles. In today’s episode, we’ll discuss the benefits of PreVu Dental’s cosmetic simulation and smile design software and how it can revolutionize case acceptance for various procedures, including high-value cosmetic and reconstructive dental treatments
Learn all about why practices should consider using dental treatment simulations, the software’s speed and simplicity, and how it helps create emotional connections in patients that ultimately lead them to say “yes” to a new smile!
And here's the kicker — it's not just about the treatment; it's about opening up cosmetic conversations and helping patients visualize a future where their smile transforms their lives.
Ready to book more cosmetic procedures and spend less money on marketing them? Don't miss this episode!
Key Takeaways:
Introduction (00:00)
Meet Joanne Villani from PreVu Dental (00:50)
What is PreVu Dental’s software? (02:20)
Starting more cosmetic conversations (10:13)
How the smile simulation works and procedures it’s useful for (16:33)
Reactions from patients (21:24)
Quick Q&A (29:00)
How to get in touch with Joanne and PreVu Dental (32:11)
Additional Resources:
Learn more about PreVu Dental: https://www.prevudental.com/
Find Dr. Len’s entire list of resources here: https://resources.drlentau.com/
Connect with Joanne Villani and PreVu Dental on social media:
Instagram: https://www.instagram.com/prevumysmile/
Facebook: https://www.facebook.com/prevudental/
LinkedIn: https://www.linkedin.com/company/prevu-software/about/
—
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Have you ever wondered why your dental practice isn't getting more customers? Dental marketing is the answer!
Many dental practices leave marketing on the back burner in their list of priorities, and I get it. Marketing takes a lot of effort and expertise, and let’s face it, it’s not taught at dental school.
I’ve seen many dentists do their best with what they’ve got, but this often results in clinical, straightforward, and stock photo-laden websites and social media feeds. If you’re feeling identified, it might be time to take a hard look at your marketing efforts!
Join me in this week’s episode where I’m digging up the best marketing strategies for dentist practices with Laura Maly and Michael Anderson, founders of Wonderist Agency, an agency focused on dental marketing that went from a startup to servicing 800 clients nationwide.
The duo shares insights on standing out in the dental industry through authenticity and finding what makes you stand out, even if that means drawing from your personal life.
We tackle various dental marketing-related topics, from making a good first impression to effectively communicating with your target audience and finding the right channels to reach your patients.
We also talk about CRMs and automation, touching on how vital it is to have a solid system for following up with the leads obtained through your marketing efforts.
So if you’ve been struggling to nail down an effective marketing strategy for your dental practice, tune in to learn how you can spruce up your approach!
Key Takeaways:
Introduction (00:00)
Meet Laura & Michael from Wonderist Agency (02:08)
Making a first impression and standing out with your practice (04:57)
Targeting your ideal patient (11:23)
Looking into demographics (16:48)
The power of storytelling (20:45)
Setting up a follow-up system (24:18)
Quick Q&A (31:26)
Additional Resources:
Learn more about Wonderist Agency: https://www.wonderistagency.com/
—
Connect with Wonderist Agency on social media:
Instagram: https://www.instagram.com/wonderistagency
Facebook: https://www.facebook.com/wonderistagency
LinkedIn: https://www.linkedin.com/company/wonderist-agency/
—
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
—
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Are you a dentist looking for a competitive edge in the world of Invisalign?
Becoming an Invisalign Diamond Provider is what every dentist practicing Invisalign could hope for, but it’s not easy to achieve!
Today, I’ve brought on a special guest to show you how — Michael Wollock.
Michael is an industry leader, recognized multiple times as one of the top Invisalign dentists in the country. He's the man behind a remarkable track record, having provided more Invisalign treatments than any other single dentist in North America for several years running, handling an impressive 600 to 700 cases per year.
But it doesn't stop there. Michael's involvement on the board of the American Academy of Clear Aligners significantly influenced the growth of his dental practice. Today, he's here to share his journey and reveal what it takes to reach Invisalign Diamond status.
Join us as Michael recounts his path, from discovering Invisalign to managing hundreds of cases annually. We discuss his belief in Invisalign's competitive edge for independent dentists and how his students have witnessed an astounding 135% increase in cases within just six months after joining his Diamond Club Makers program.
Ready to learn more about this transformative six-month (and fully remote) course?
Tune in!
Key Takeaways:
Introduction (00:00)
Meet Michael Wollock (02:27)
How he grew his practice through Invisalign (04:44)
Charging less than others but making more (14:55)
How to qualify for Diamond Club status & take Invisalign to the next level (18:48)
What the Diamond Club Makers is (21:34)
How Michael’s price point for Invisalign is in the $4,000 range (26:12)
Who Diamond Club Makers is for (30:46)
Quick Q&A (32:19)
Additional Resources:
Learn more about the Diamond Club Makers: https://diamondclubmakers.com/
—
Connect with Michael at Dentistry At Suburban Square on social media:
Instagram: https://www.instagram.com/dentistry_at_suburban_square/
Facebook: https://www.facebook.com/DentSubSquare/
YouTube: https://www.youtube.com/user/DentSubSquare
—
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Ever caught yourself doing more dental practice management instead of actual dental work? You’re not alone!
It’s all too common to see doctors stressing over office work instead of tending to their patients. However, running a dental practice is a huge responsibility, so it's understandable to find dentists getting involved in the day-to-day affairs.
Effective dental practice management involves streamlining operations while maintaining top-notch service.
To help us get to the bottom of this, I’m bringing in Ella Mullokandova, who will be sharing her strategies for training and enhancing collaboration within teams to create thriving dental practices.
Ella, from Converge Dental, brings over 20 years of experience as a dental hygienist and a restorative dental partner, making this episode indispensable for anyone looking to boost their practice’s success.
In today’s episode, we’re touching on the importance of investing in training your team, strategies to enhance collaboration and accountability, and the positive impact leadership can have on your bottom line, among other strategic approaches for boosting practice maturity and optimizing patient care.
Ready to get back to your patients? Don't miss out on this valuable discussion that can reshape your practice's future!
Ps. There’s a surprise near the end of this episode, so tune in!
Key Takeaways:
Introduction (00:00)
Meet Ella (00:58)
How Converge Dental started (02:10)
The best way to set up a dental practice (03:56)
Cultivating leadership in the practice (06:36)
How involved should the doctor be? (08:39)
Enhancing collaboration within a team (15:19)
KPIs & data intelligence (16:50)
The positive impact on the bottom line (23:15)
Quick Q&A (26:24)
Additional Resources:
Reach out to Ella Mullokandova here: ella@convergedental.com
Learn more about Converge Dental: www.convergedental.com
—
Connect with Converge Dental on social media: Instagram: www.instagram.com/convergedental
Facebook: www.facebook.com/convergedental
LinkedIn: https://www.linkedin.com/company/convergedental
YouTube: www.youtube.com/@Convergedental
—
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
As business owners and entrepreneurs, we dentists have an obligation towards society to do good for those less fortunate.
And if you’re looking to grow your clinic while also donating to charity and helping your community, cause-related marketing is the way to go.
Cause-related marketing can be a mutually beneficial collaboration between your clinic and a nonprofit where you promote their cause and they promote you.
And here at the Raving Patients Podcast, we believe that every business should commit to a cause and have some type of a cause-related marketing strategy.
Because not only is it good for your own profits, it also turns you into a more proactive member of your community and allows you to do good in the world.
But don’t take it from me!
Instead, I want you today to listen to an expert.
His name is Steven Anderson, and he is this week’s guest on the podcast.
If you’ve been listening to the podcast, then you know I had him over only a few months ago, and he is already back to share even more knowledge with us.
For those of you who don’t know him, Steven is a dental entrepreneur, author, presenter, and philanthropist. He is also the co-founder of the Smiles for Life Foundation, which has raised over $50 million for children-related dental causes.
Today, Steven and I will be discussing cause-related marketing, why you need to add it to your overall marketing strategy, how to pick the right cause for your dental practice, how to create a Culture of Success in your clinic, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Steven (00:59)
The Smiles for Life Foundation (02:02)
How to pick the right cause for you (08:51)
Doing good vs giving back (13:36)
How to engage your team (16:36)
How to create a Culture of Success (21:50)
Quick Q&A (28:21)
Additional Resources:
Learn more about Steven Anderson:
Connect with Steven on Instagram: https://www.instagram.com/thestevenjanderson/
Connect with the Smiles for Life Foundation: https://www.instagram.com/smilesforlifefoundation/
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Did you know? Doctors are the worst investors on the planet.
I know, this is a pretty serious claim, and yet, through all my years of being a dentist and knowing other doctors, I see how so many of us work too much, live too little, and don’t take advantage of what we’re given.
You see, being a bad investor isn’t just about money. It’s about time as well.
Many of us (like every single person on this planet, I’d wager) dream of one thing: Financial and time freedom.
We want to have the money and the time to do the things we truly love. Spend time with family, pursue new hobbies, have a rich social life, travel to beautiful places, etc…
And yet, again and again, many of us fail at achieving this.
But not anymore!
In this week’s episode, I want to help you change that. And to do this, I’ve invited a special guest on the podcast.
His name is Dave Stech and he is the most financially successful person I know and maybe the most financially successful person that you have ever listened to.
Dave’s mission is all about helping dentists achieve financial and time freedom faster than they ever could on their own.
Today, he’s here to share with us the six keys to achieving financial and time freedom and winning life on your own terms.
Are you ready to learn more?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Dave (00:58)
The goal of 7.8 billion people (04:15)
How NOT to lose money (13:29)
Doctors are the worst investors (17:26)
6 keys to financial and time freedom (22:15)
Lightning round Q&A (26:25)
Additional Resources:
Learn more about Dave Stech:
Connect with Dave Stech on LinkedIn: https://www.linkedin.com/in/davestech/
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Growing your practice is not always easy, but with the right tools, anything is possible.
And there is no tool more efficient at getting you new patients than video. More specifically, video testimonials.
You see, most prospective patients don’t know much about dentistry. They don’t want to read long, technical blogs on your website or look at stock photos of dentists doing their job.
What they want is to hear from other patients. They want to know their opinions, because they always trust existing customers more.
This is where video testimonials come into play. Through them, you can show prospective patients the type and quality of care they will receive in your practice. Most importantly, through video testimonials, you can share with them what makes you, your team, and your services unique.
Suffice to say, patient videos are the breakthrough in practice marketing that we've been waiting for.
However, many practices are still stumbling and missing out on the savings in marketing spend and the quality of patients that can be attracted when maximizing video testimonials.
Today, I’m here to change that!
And to do so, I’ve invited an expert on the podcast.
His name is Fred Joyal, and he is a dental marketing expert and the CEO of TruBlu Social Smiles, a company that helps their clients get their video reviews out to the masses.
In this episode, Fred will be discussing the importance of making video testimonials part of your overall marketing strategy.
Are you ready to learn more?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Fred (00:36)
Where you should post your video testimonials (10:19)
The value of SEO (14:19)
How to use video testimonials during case presentations (17:49)
How to ask your patients to make video testimonials (22:07)
Time for our Q&A (26:38)
Additional Resources:
Learn more about Fred Joyal:
Follow Fred Joyal on Facebook: https://facebook.com/realfredjoyal
Follow Fred Joyal on Instagram: https://instagram.com/fredjoyal
Follow Fred Joyal on Twitter: https://twitter.com/fredjoyal
Connect with Fred Joyal on LinkedIn: https://www.linkedin.com/in/fredjoyal/
Follow TruBlu Social Smiles on LinkedIn: https://www.linkedin.com/company/trublusocialsmiles/
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Growing your practice and keeping your team motivated and dedicated takes a lot of work and effort.
Having the right vision, working with the right people, and most importantly, basing your practice management on the right pillars is what’s going to ensure practice success.
Someone who knows a lot about this subject is none other than this week’s guest on the podcast (and a dear friend of mine), the brilliant Melinda Heryford-Elston.
Melinda is a coach and consultant in the dental industry. She works with dentists and dental practice owners who want to grow their clinics and get their teams to perform at their best on a daily basis.
As a team trainer, Melinda helps dental teams learn how to get behind a common goal and work together better.
Melinda has clocked more than 11,000 coaching hours in Practice Systems and Success Principles.
Her clients often share that thanks to her, they are more focused, see more commitment in their staff, and are more energized, which ultimately creates a plan for a more rewarding practice.
In this episode, Melinda will be discussing the five pillars for practice success, the importance of predictability over perfection, why 20% of your effort generates 80% of your results, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Melinda (00:53)
Melinda’s work (03:47)
20% of your efforts generates 80% of your results (08:25)
Setting your goals efficiently (13:59)
Predictability vs perfection (18:06)
The value of vision and values (22:12)
Removing your bottlenecks (24:29)
Quick Q&A (26:43)
Additional Resources:
Learn more about Melinda Heryford-Elston:
Connect with Melinda Heryford-Elston on Facebook: https://www.facebook.com/melinda.heryford/
Follow Melinda Heryford-Elston on Instagram: https://www.instagram.com/melindaheryfordinc/
Connect with Melinda Heryford-Elston on LinkedIn: https://www.linkedin.com/in/melinda-heryford-mba-bb7b5312/
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If there is one area dentists should never save money on, it’s staff. If your staff is great at what they do, then your patients are happy.
And if your patients are happy, then your dental practice will flourish.
And yet, so many dentists make the mistake of cutting costs on staff because they want to lower their overhead costs.
This strategy never has good long-term results. Sure, in the short term, doing this will save you money. In the long run though, it will hurt your practice.
So, instead of cutting costs on staff, what can you do?
Well, the answer is easy: You need to streamline your procurement.
To discuss this in more depth, I’ve invited an expert on the podcast this week.
Her name is Jordyn Levitas and she is the head of strategic partnerships at Torch Dental.
Jordyn has been with Torch Dental for almost five years, and has seen the company grow from zero practices to over two thousand.
She is passionate about innovative technology in the dental space and how it can advance dental clinics.
Jordyn’s work is all about helping dentists learn the ins and outs of the dental supply world, and this is exactly what she’s here to discuss today.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Jordyn (00:40)
Torch Dental’s work (03:34)
Inventory challenges (07:42)
Staff turnover (12:18)
Torch success stories (23:18)
Where Torch is available (26:28)
Time for the Q&A (27:52)
Additional Resources:
Learn more about Jordyn Levitas:
Follow Torch Dental on Facebook: https://www.facebook.com/torchdental/
Follow Torch Dental on Instagram: https://www.instagram.com/torchdental/
Follow Torch Dental on LinkedIn: https://www.linkedin.com/company/torch-technology/
Follow Torch Dental on YouTube: https://www.youtube.com/@torchdental
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Believe it or not, traditional dental marketing doesn't attract new patients not because marketing doesn’t work but because your strategy doesn't accurately represent your practice.
When a patient lands on a templated website with stock photography and clunky design, they have nothing to connect with and they leave.
This is why your marketing strategy can make or break your dental practice and having the right one can save you (and make you) a lot of money.
To discuss this in more depth, I’ve invited a dental marketing expert on the podcast this week.
His name is Joshua Scott and he is the owner and CEO of Studio 8E8, a dentistry story-driven marketing agency.
Studio 8E8 was recently named a “Top Healthcare Marketing Agency in the United States” by Healthcare Business Review. Their mission is to create more authentic marketing by telling better stories.
This isn’t Joshua’s first time here as a guest, but for those who don’t know him, he is a marketing speaker and a consultant who has spent the last 21 years in the dental industry.
Today, he’s here to discuss how to market your dental clinic better, what makes Studio 8E8 unique, the importance of story-telling in dental marketing, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Joshua (00:34)
What is Studio 8E8? (03:58)
What makes Studio 8E8 unique (10:42)
Free production for life (14:35)
The biggest advancements in dental marketing (24:49)
Q&A time (29:36)
Additional Resources:
Learn more about Joshua Scott:
Follow him on Instagram: https://www.instagram.com/joshuascott/
Follow Studio 8E8 on Instagram: https://www.instagram.com/studio8e8/
Learn more about Studio 8E8: https://s8e8.com/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
There are a number of reasons why prospective patients would want to have a preliminary consultation before they fully commit to a dental clinic.
Some people can have special needs, some patients have anxiety, others might be parents looking for a new dentist for their child, and some could be speciality care seekers with very specific needs.
All to say, not all patients will walk through your door if they haven’t met you yet.
This is why telehealth and virtual care are services that you need to add to your dental practice.
Virtual care is a great way to build a good relationship with potential patients before they even walk into your clinic.
This is exactly what I discuss with today’s guest, Dr. Marilyn Sandor.
Marilyn is a highly respected pediatric dentist based in Southwest Florida and the founder and CEO of GoodCheckup, a revolutionary teledentistry solution.
With over two decades of experience in her field, she established Naples Pediatric Dentistry, a thriving private practice located in the picturesque community of Naples, Florida. Marilyn is not only a skilled clinician, but also a successful business owner, author, and an active participant in her community.
Today, Marilyn is here to talk to us about GoodCheckup, why teledentistry is the future, how to break free from the traditional dental care model, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Marilyn (01:36)
What is GoodCheckup? (03:04)
The characteristics of today’s dental consumers (04:40)
The appeal of virtual care (10:08)
AI in the world of dentistry (14:15)
Quick Q&A (23:13)
Additional Resources:
Learn more about Dr. Marilyn Sandor:
Connect with her on LinkedIn: https://www.linkedin.com/in/marilyn-sandor-dds-ms-21711913/
Follow GoodCheckup on Facebook: https://www.facebook.com/goodcheckup
Follow GoodCheckup on Instagram: https://www.instagram.com/goodcheckup/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
The secret to a successful dental practice? It’s not a genius hygienist or expensive treatments or even the best dentist in the area.
The secret is simple: Team engagement.
If your team members are engaged with the work you’re doing and come every single day to the office motivated to do great work, then your dental clinic will thrive.
But to build great team engagement, you first have to build a great team.
You see, the first step to a successful dental office is hiring the right team members.
How can you do that?
To answer this question, I have invited an expert on the podcast, the brilliant Susan Leckowicz.
Susan is the CEO of Dental Coaches, a company that aims to help dental practices grow their bottom line. They work with doctors and their teams to create connection, clarity, and trust with patients in their care.
Susan started her career as a teenage dental assistant for her dad. She is very passionate about dentistry, and she spent twenty years as a dental hygienist before becoming a dental coach.
Today, she’s here to discuss how you can build team engagement in your dental practice.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Susan (00:31)
Let’s talk about team engagement (02:01)
Dental Coaches’ survey (05:14)
Here’s how to improve (13:30)
KPIs for your team members (17:07)
How Susan helps dental practices (25:49)
Q&A time (27:29)
Additional Resources:
Learn more about Susan Leckowicz:
Follow her on Instagram: https://www.instagram.com/susanleckowicz/
Follow her on LinkedIn: https://www.linkedin.com/in/susan-leckowicz/
Follow Dental Coaches on Facebook: https://www.facebook.com/dentalcoaches
Take the survey: https://survey.zohopublic.com/zs/72CC46
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
For many years now, I've been talking about how PPO write-offs should be a marketing expense.
After all, if you truly look at your numbers, you’ll notice that you waste a lot of money on PPO write-offs.
As business owners, we should be trying to maximize our profits and minimize our expenses, not the opposite, which is why today, I discuss how you can replace your PPO plan with… Google!
Yes, you’ve read it right, you can replace your PPO plan with Google, and if you’re not sure where to start, then you’re in luck, because I invited an expert on the podcast today.
His name is Naren Arulrajah and he is a self-made entrepreneur and the CEO of Ekwa Marketing, a company that helps dentists and other healthcare professionals dominate internet marketing, social media, mobile, and local search engine results.
Naren has over 18 years of experience helping dentists expand their businesses online and dominate Google.
In this episode, he and I will be discussing why PPO write-offs are a marketing expense, how to dominate on Google, how to track where you’re getting your patients from, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Naren (01:50)
PPO write-offs as a marketing expense (02:50)
Replacing your PPO plan with Google (09:43)
6 things to do to dominate Google (14:47)
Tracking your patient sources (23:43)
Where do you stand? (29:56)
Quick Q&A (33:15)
Additional Resources:
Learn more about Naren Arulrajah:
LinkedIn: https://www.linkedin.com/in/naren-arulrajah/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
As dentists, we are more likely to spend our time working on the best way to deal with periodontal disease than working on our finances.
And yet, that is a big mistake.
Yes, we haven’t studied finances and we’re not trained for all the difficult parts of accounting, but keeping an eye on the financial situation of your dental clinic is a must if you want to make maximum profit.
Lucky for you, you don’t have to do that yourself!
Instead you can hire a CFO or an accountant, or, even better, hire both!
If this is all a bit too complicated for you, then you’re in luck, because it’s exactly what I’ll be discussing with this week’s guest on the podcast, the brilliant Jessica Nunn.
Jessica is the founder and CEO of Maven Financial Partners. Her job is all about helping business owners increase their financial awareness.
Over the course of her career, Jessica has built trust with her clients by making the complex simple. She always delivers financial solutions that are meaningful and advice that is relevant to her clients’ lives and businesses.
Today, Jessica is here to discuss how and why you should look at your finances, the difference between a CFO and an accountant, and why you might need to hire both.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Jessica (01:43)
The current financial trends in the dental industry (06:31)
The golden number for overhead (09:55)
KPIs you need to understand for healthy finances (18:03)
The biggest challenges in the dental industry (21:32)
Time for our Q&A (26:47)
Additional Resources:
Learn more about Maven Financial Partners:
Instagram: https://www.instagram.com/mavenfinancial/
Facebook: https://www.facebook.com/mavenfp/
LinkedIn: https://www.linkedin.com/company/maven-financial-partners/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
The average dentist tends to lack the comprehensive skill set required to excel as a proficient businessperson. Luckily in the dental world, we can still make a decent living even when not running a practice optimally.
However, this shouldn’t be the case.
My guest today, Dr. Addison Killeen, is a successful dentist and entrepreneur based in Lincoln, Nebraska, who shares his expertise in dental practice management.
Dr. Addison Killeen's insights shed light on the often-neglected business side of dentistry. With a deep understanding of both clinical and business aspects, he encourages dentists to adopt a holistic approach to practice management.
Dr. Killeen discusses his journey in dentistry, his passion for improving practice operations, and his newly released book, "The Dental Front Office Manual."
This comprehensive manual, part of a series of dental management resources authored by Dr. Killeen, delves into essential strategies for enhancing Front Office efficiency and patient satisfaction.
Tune in to learn more!
Key Takeaways
Meet Dr. Addison Killeen (01:56)
The power of raving patients (10:53)
Dental Success Network (13:00)
Dental Success Institute (14:49)
Front Office Manual Book (16:43)
How to make more money in your practice (23:22)
How to cut expenses in your practice (23:58)
Know your numbers (27:29)
Quick Q&A (31:20)
Additional Resources:
Dr. Addison Killeen's Books on Amazon: https://www.amazon.com/stores/Addison-Killeen-DDS/author/B07DGFDHYB?ref=ap_rdr&store_ref=ap_rdr&isDramIntegrated=true&shoppingPortalEnabled=true
Dr. Addison Killeen's Website: https://www.addisonkilleen.com/
Dental Success Network: https://www.dentalsuccessnetwork.com/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
If you're a dentist, the last thing you'd want is to waste precious time navigating through numerous platforms.
Luckily, our special guest for today recognized this significant gap within the dental industry.
With an impressive IT background, having worked with industry giants like Facebook, Jonathan Rat took it upon himself to revolutionize dental platforms through a comprehensive cloud-based system.
Over the past ten years, Jonathan has been the go-to guy for constructing payment platforms for tech powerhouses. However, when his wife, a dentist herself, shared the hurdles of managing a practice, Jonathan saw an opportunity to apply his technological expertise to the dental world. And this led to the creation of Archy–a cloud-based all-in-one practice management system.
Today, Jonathan and I will explore the benefits of operating within a cloud-based framework versus the traditional system., and how Archy differs from other platforms.
Let's jump right in!
Key Takeaways:
Introduction (00:00)
Meet Jonathan (01:07)
How Jonathan started Archy (03:02)
Advantages of switching from server to cloud-based platform (09:17)
What makes Archy different from other platforms (13:33)
The complexity of payments in dentistry (19:11)
On being HIPAA compliant and the role of cloud technology (24:36)
How to decide which dental platform to use (28:27)
Quick Q&A (30:57)
Additional Resources:
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
It’s 2023, and people everywhere are predicting a recession that might be as bad as the last one.
So, as dentists and business owners, we need to learn how to navigate this economic uncertainty so we don’t get caught in the middle of it with no survival plans.
Lucky for you, you’ve already taken the first step: You recognized that our economic climate is changing daily and you know there are things you can do to deal with this and make sure your dental clinic comes out of this unscathed.
The question that remains now is simple: How?
To answer it, I’ve invited an expert on this week’s episode of The Raving Patients Podcast, the brilliant Lana Rivera.
A consultant with over twenty years of experience in the dental field, Lana has been able to not only navigate practices through economic twists and turns successfully, but has also created thriving environments with record-breaking numbers that have enabled doctors and staff to avoid burnout while finding the joy in dentistry again.
Today, she and I will be discussing ways to improve practice systems, the importance of maintaining a productive schedule, and how to create predictability within your practice during our ever-changing economic climate.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Lana (02:01)
Making the jump from management to consultancy (03:52)
Building a recession-proof practice (06:58)
How to handle third-party financing (11:04)
Discussing finances with patients: Yay or nay? (13:53)
Productive scheduling (16:38)
Let’s talk about staff shortages (18:19)
How Lana helps practices (25:32)
Quick Q&A (26:11)
Additional Resources:
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Dental aligners have become more and more popular in the last decade. Many work much faster than braces and offer the exact same results.
However, believe it or not, not all aligners are made equal.
In fact, contrary to what corporate raiders would like you to think, aligners in orthodontics can be different from what the general population believes they are.
To discuss this in more depth, I’ve invited an expert on the podcast this week.
His name is David Carter, and he is a graduate of the Medical College of Georgia, where he also received his certificate in orthodontics.
Today, he holds dual appointments as Associate Clinical Professor in the Department of Orthodontics, MCG School of Dentistry, and the Department of Plastic Surgery, MCG School of Medicine.
David is also the owner of Carter Orthodontics, with multiple offices in Georgia and South Carolina, as well as the founder of Forever Align Club.
Today, he and I will be discussing everything you need to know about dental aligners.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet David (01:35)
Forever Aligned Club (02:32)
Too good to be true? Not really (16:15)
What you need to join the Forever Aligned Club (19:21)
The advantages of the Forever Align Club (20:03)
The major players in the industry (25:10)
Quick Q&A (28:36)
Additional Resources:
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Here in the Raving Patients Podcast, we don’t always just focus on dental clinics. We also care about our overall health.
You see, our bodies are made of a number of different systems that are all interconnected in different ways. And one thing going wrong in one organ can end up causing a number of other health issues that, at first sight, look completely unrelated.
And yet, the more you learn about the body, the more you understand that it’s all one big machine that needs to be treated in a way that takes into account every part of it.
To discuss this further, I’ve invited an expert on the podcast; someone who I’ve been wanting to have this discussion with ever since the first season.
His name is Uche Odiatu, and he is a professional member of the American College of Sports Medicine and a practicing dentist in Toronto.
He is also the author of The Miracle of Health, as well as a certified personal trainer, a certified yoga instructor, and a certified bootcamp instructor.
Today, he’s here to tell us all about how he got into wellness, the importance of taking care of your gut health, how sleep medicine can help you live a healthier life, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Uche (01:39)
How Uche got into wellness (03:35)
Uche’s typical day (08:24)
Let’s talk about gut health (13:48)
How to get your team enthusiastic about wellness (21:35)
What about supplements? (28:18)
Quick Q&A (30:51)
Additional Resources:
Follow Uche on Instagram here: https://www.instagram.com/fitspeakers
Follow Uche on Twitter here: https://twitter.com/Fitspeakers
Connect with Uche on LinkedIn here: https://www.linkedin.com/in/druche/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Economic forces are making more and more dental practices face the reality of their relationship with dental insurance.
And as they do, most are trying to make a decision without asking the right questions.
However, in order to decide whether or not you should be insurance-free, you have to ask the right strategic questions first.
The answers to those questions could lead you to making one of the best decisions ever for your dental practice.
What are those questions?
This is exactly what I’ll be discussing in this week’s episode with an expert, the brilliant Steven Anderson.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Steven (00:38)
The biggest mistake of my career (04:59)
When is the right time to go insurance-free? (10:42)
Dentistry is a relationship business (18:44)
The clinical questions you need to ask yourself (23:45)
What do the patients think about this? (25:54)
Time for a quick Q&A (29:44)
Additional Resources:
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
What if I told you you could double your dental practice’s case acceptance, and all you have to do is use virtual consults?
If you’ve never thought about doing that, then this episode is for you, because in it, I’ll be discussing this with an expert!
His name is Michael Anderson and he is the co-founder of Your Virtual Consult, a platform that connects prospective patients with dentists.
As most of you know, a dental consultation can be a daunting process for patients. Many can’t find the time to go to the dentist or simply don’t want to deal with the pressure and anxiety of going to a dental practice and working on a treatment plan.
Your Virtual Consult is the solution to all those issues. It makes it easy for prospective patients to get an online virtual consultation from a dentist in a few easy steps and lowers the barrier to entry for patients who are not ready to book an in-person appointment.
In this episode, Michael and I will be discussing Your Virtual Consult’s work, how to increase your case acceptance using their services, how I used Your Virtual Consult in my own practice, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Michael (01:14)
What is Your Virtual Consult? (08:33)
How to increase your case acceptance with Your Virtual Consult (14:43)
How to be comfortable using Your Virtual Consult as a dentist (18:25)
The process of getting started (26:02)
Lightning round Q&A (28:57)
Additional Resources:
Follow Your Virtual Consult on Facebook: https://www.facebook.com/YourVirtualConsult
Follow Your Virtual Consult on Instagram: https://www.instagram.com/yourvirtualconsult/
Follow Your Virtual Consult on LinkedIn: https://www.linkedin.com/company/your-virtual-consult/about/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Many of us dentists completely disregard the use of dental warranties or even how good of an addition they can be to our dental practices.
But today, I’m here to change that.
Dental warranties can be part of a strong marketing strategy. They’re a great way to attract new patients and give your practice the competitive edge it needs to thrive and flourish.
However, I won’t be alone in talking about this.
As always, I have invited an expert on the podcast to tackle the week’s subject.
Today’s guest on the podcast is Vanessa Vitagliano, Director of Business Development and Marketing at Dental Warranty.
She has spent the last decade immersed in various roles within the dental industry, beginning with customer support, followed by sales and marketing and now business development.
Today, Vanessa and I will be discussing the basics of dental warranties, what makes them unique, why they are an essential part of any successful dental practice marketing strategy, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
What is Dental Warranty? (02:32)
How to recommend Dental Warranty to your patients (07:28)
What does Dental Warranty cover? (12:14)
Let’s talk finances (13:42)
How to add Dental Warranty to your marketing (20:25)
How to include Dental Warranty in your pricing (28:14)
Let’s do a quick Q&A (29:17)
Additional Resources:
Follow Dental Warranty on Facebook: https://www.facebook.com/DentalWarranty/
Follow Dental Warranty on Instagram: https://www.instagram.com/dentalwarranty/
Follow Dental Warranty on LinkedIn: https://www.linkedin.com/company/dental-warranty-corp/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
For most dentists, local SEO and Google Business Profiles drive a significant percentage of new patients.
After all, think about it: The first thing we do when we want to go to a new doctor or try a new restaurant is… search for them on Google!
Having a good online presence through Google Business profiles and using local SEO best practices is a great way to attract more patients.
No one knows this more than this week’s guest, the amazing Colan Nielsen.
Colan is a local SEO expert with whom I’ve worked several times when I was still practicing dentistry.
The marketing agency he works with, Sterling Sky Inc, is one of the best around and, suffice to say, it is taking the world by storm.
Today, Colan and I will discuss how to maximize your new patient growth using local SEO tactics and tools.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
The big issues in local search ranking (02:23)
How important are reviews? (12:36)
Let’s talk about practitioner listings (14:43)
Let’s talk more about reviews (21:34)
The best local SEO tools (29:48)
More about Sterling Sky Inc (35:30)
Additional Resources:
Follow Sterling Sky Inc on LinkedIn: https://www.linkedin.com/company/sterlingskyinc/
Follow Sterling Sky Inc on Twitter: https://twitter.com/SterlingSkyInc
Connect with Colan on LinkedIn: https://www.linkedin.com/in/colan-nielsen-377a3b36/
Follow Colan on Twitter: https://twitter.com/colannielsen/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Did you know that your dental practice could grow, and even thrive, without a dental hygienist or a big staff?
Yes, believe it or not, you don’t need a big team for your dental clinic to be a success.
If you don’t believe me, then I’m sure this week’s guest will be able to convince you. After all, he’s been running his practice without a big team for forever, and it is a hundred percent thriving.
Who am I talking about?
Well, let me introduce him quickly.
His name is Dr. Ron Schefdore, and he has been practicing clinical dentistry in the western suburbs of Chicago for thirty seven years. He is also a speaker, coach and mentor to dentists.
Dr. Schefdore and his wife purchased their first office for $75,000. For seventeen years, they built three hygienist-free, out of network, very profitable practices, employing six associates and a small staff.
In 2020, Dr. Schefdore retired from clinical dentistry and is now dedicating his time to showing other dentists around the country how they can flourish with no hygiene and no or limited in-network insurance programs.
Today, he is here to tell us all about that, so I hope you’re ready!
Tune in now.
Key Takeaways:
Introduction (00:00)
The no-hygienist model (03:18)
What a typical work day looks like (05:57)
How to save money in a dental clinic (12:51)
Returning to dentistry after retiring (15:59)
How to set up this model (20:00)
The definition of success (23:35)
Quick Q&A (27:39)
Additional Resources:
Follow Ron on Facebook: https://www.facebook.com/dentalcoachingsystems
Connect with Ron on LinkedIn: https://www.linkedin.com/in/dr-ron-schefdore-629165a/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
Did you know that a lack of quality sleep could greatly affect your life?
On average, a person will spend a third of their life sleeping. So, making sure that that significant amount of time is used effectively is crucial for our health and wellbeing.
Poor sleep can lead to an array of health issues, from ADHD to snoring to bed wetting in children and more.
So, what can you do to make sure you sleep as well as possible?
To answer this question, I’ve invited a sleep expert on this week’s episode of the Raving Patients Podcast.
Her name is Meghna Dassani and she is a dentist whose mission is to help adult and pediatric patients with sleep and disordered breathing get the treatment they need to live healthier, happier lives.
Meghna is also an international speaker that strives to leave audiences with the knowledge and skills necessary to deliver sleep apnea treatments.
Today, she is here to share with us everything you need to know about sleep apnea.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Meghna (00:27)
How Meghna got into sleep work (02:01)
How you can focus your practice on sleep (08:13)
How to choose a mentor (12:33)
Let’s talk finances (14:04)
How to get your team on board for a shift in your practice (19:24)
Success stories from Meghna (21:11)
Quick Q&A (27:23)
Additional Resources:
Follow Meghna on Facebook: https://www.facebook.com/healthysleeprevolution
Follow Meghna on Instagram: https://www.instagram.com/healthysleeprevolution/
Follow Meghna on Twitter: https://twitter.com/HealthySleepRev
Connect with Meghna on LinkedIn: https://www.linkedin.com/in/meghnadassani/
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
The ability to present your ideas, requests, or requirements to your team, department, board, or audience with clarity, confidence, and inspiration is an essential skill.
It can help you grow your practice, align your team, and expand and advance your career as a dental professional.
Suffice to say, communication plays a giant role in the day-to-day running of a dental practice. It’s crucial, and bad communication can have some pretty negative consequences.
So, how can you make sure you’re doing it the right way?
Many dentists find themselves asking the same questions: Am I communicating enough? Am I communicating well? What can I do better? How can I move people with my words?
To answer these questions, I’ve invited an expert on this week’s episode of the Raving Patients Podcast.
Her name is Katherine Eitel Belt, and if you’ve been listening to the podcast for long enough, then you know she’s a returning guest!
But for those who don’t know her, here’s a quick introduction: Katherine is one of the best international keynote speakers and coaches around the world, and today, she’s here to share with us how to be a better public speaker.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Katherine (00:28)
Three tips for dental professionals (03:43)
Going beyond the fear (19:27)
Storytelling vs. story selling (23:15)
One last question (27:51)
Quick Q&A (32:21)
Additional Resources:
Follow Katherine on Facebook: http://www.facebook.com/katherine.eitel/
Follow LionSpeak on Facebook: http://www.facebook.com/LionSpeak.net/
Follow LionSpeak on Instagram: http://www.instagram.com/lionspeak_communication/
Connect with Katherine on LinkedIn: http://linkedin.com/in/katherineeitel
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Raving Patients Podcast is your go-to place for the latest and best dental marketing strategies that will help you skyrocket your practice. Follow us for more!
A practice transition can be stressful for everyone involved. If you’re considering buying, selling, or valuing a dental practice, then you already know there are quite a few steps to go through.
As many of you know already, I’ve done it in 2021. I sold my practice, and I found out that there were many things I didn’t know I needed to prepare for the transition.
But I don’t want you to make the same mistakes I did, which is why I invited a practice transitions expert on this week’s podcast.
My guest this week is the brilliant Kathy Lamont. Kathy is a passionate practice transitions coach with almost four decades of clinical business experience.
She is able to leverage her experience in managing and coaching both private and DSO practices to optimize your clients practice transition outcomes.
Today, she’s here to share all of her tips for a smooth and efficient practice transition.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Kathy (01:09)
How a dentist can prepare to sell their practice (02:14)
Let’s talk about the financial part (06:23)
Problems that come with practice transitions (10:27)
The job of a practice transitions coach (12:36)
Important things you need to know (23:17)
Quick Q&A (28:13)
Additional Resources:
Learn more about Kathy’s work here: https://kathylamont.com/
For details on Kathy’s upcoming Mastermind Group for Dentists in a Transitional Practice Ownership Journey, email her at: info@kathylamont.com
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
How do you know if your idea is worth protecting? And if so, how do you patent it?
Many dentists find themselves asking these questions but finding no answers. Patenting our unique ideas and dental processes can seem like a difficult or often even impossible task.
And yet, today, I am here to tell you that you can patent your work.
All you need is the right information, which is why I invited this week’s guest on the podcast, the amazing Professor John Rizvi.
John is a board-certified patent attorney, adjunct professor of law, and recognized speaker in the field of intellectual property. He has over twenty five years of experience in patent and trademark law and was among the first group of attorneys ever to be board-certified as an expert in this field.
Today, John is here to discuss patenting in the dental industry, how to know if your idea is patentable, the cost involved in patenting, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Meet Professor John (00:27)
Patents in the dental industry (02:20)
Is your idea worth protecting? (05:50)
Why dentists fail to patent their innovations (08:11)
Are dental processes patentable? (17:26)
What is the cost involved in patenting your ideas? (18:54)
Branding the Multi-Million Dollar Law Firm (24:12)
The lightning round Q&A (28:13)
Additional Resources:
Learn more about John’s work here: https://thepatentprofessor.com/
Are you ready to take your dental business to the next level? Register for my live event today at:
https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Did you know?
Most dental clinics are unaware of all the interesting ways to generate patient leads, how a lead can be tracked through a Google or Facebook campaign, or how much a marketing budget should be and what it should be spent on.
And this, friends, is a big no-no if you want to grow your dental office.
Good marketing is a must, which is why in this episode of the Raving Patients podcast, I’ve invited a marketing expert, Brandon Bosch aka Dr. Marketing.
Brandon’s work is all about helping dentists and their offices grow through marketing, and today, he’s here to share with us his secrets and make sense of the complex world of dental marketing.
Listen to this episode and learn everything you need to know about the most common marketing mistakes dental clinics make, the rules and regulations to know, how to set up a proper marketing budget, and more.
Are you ready?
Let’s dive in.
Key Takeaways:
Introduction (00:00)
Time to meet Dr. Marketing (00:33)
Common marketing mistakes you might be making (05:27)
Are you spending the wrong amount of money? (10:15)
Let’s talk about online marketing (15:53)
What makes a great website (18:27)
Google vs social media (22:48)
How to promote high-value options (27:00)
Additional Resources:
Are you ready to take your dental business to the next level? Register for my live event today at: https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Are you happy with where you are right now?
After spending countless years helping high-achieving CEOs and dentists achieve their goals, Julieanne O'Connor reveals how most dentists are still unhappy, no matter how much they've achieved. And, most often than not, it leads to serious burnout.
But how can dentists prevent burnout?
Julieanne O'Connor is an award-winning author, actor, TEDx speaker, brand strategist, corporate trainer, and Quality of Life coach.
In this week’s episode, Julieanne shares how you can leverage your influence while understanding your why and prioritizing living a quality life.
Julieanne also explores the downside of perfectionism among dental practitioners, the power of collaboration, how to set a vision, and more. Tune in now to find out!
Key Takeaways
- Being driven by meaning explained (03:21)
- Recognizing your why (04:35)
- How perfection plays a role in your life (08:52)
- Leveraging influence and using it properly (11:22)
- On collaboration and working with a potential influencer (16:22)
- How to tie your needs to your vision (19:32)
- Best practices to set a vision (21:32)
- How to weave possibility into your dental practice (22:55)
- Lightning round Q&A (28:09)
Additional Resources
Are you ready to take your dental business to the next level? Register for my live event today at:
https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
What is the 'recipe' for dental practice growth?
Evan Lazarus is the CEO and Co-founder of Simple Impact Media, a boutique marketing and consulting firm specializing in local search, web design, digital advertising & practice growth. His diverse background has helped him shape the multi-pronged approach that Simple Impact provides for dental practice owners nationwide.
Today, Evan joins me to discuss five commonly overlooked dental practice growth strategies you need to know in 2023. Tune in to find out more!
We explore some characteristics of both successful and stagnant practices, understanding your KPIs, and how to invest in your office and teams. Evan also shares valuable insights on determining dental practice growth accurately, budgeting, and the importance of understanding patient lifetime value.
Key Takeaways
- 5 overlooked dental practice growth strategies you need to know in 2023 (00:00)
- The two pillars of dental practice growth (02:21)
- The importance of understanding your KPIs (04:22)
- Why getting new patients does not equal practice growth (06:40)
- Patient lifetime value explained (11:27)
- Are you spending the right amount of money on marketing? (13:41)
- How to determine what's stopping your business from growing (16:19)
- The difference between a growing practice and a contracting practice (20:57)
Additional Resources
Are you ready to take your dental business to the next level? Register for my live event today at:
https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Staying on top of the latest trends and challenges is critical for dentists looking to succeed in today's rapidly changing industry. But with so much information out there, where should you start?
Dr. Lou Graham is the founder of Catapult Education, a continuing education company whose philosophy and programs use contemporary, interactive formats to integrate time-proven conservative dentistry with 21st-century materials and techniques.
In this week's episode, Dr. Graham joins me to discuss the top 3 most significant trends shaping the future of dentistry. Tune in now to find out more!
Dr. Graham also shares his valuable insights on why education is increasingly essential to clinical growth, the biggest challenges dentists face today, and why investing in dental startups might be a smart move for your dental practice.
Key Takeaways
- Intro (00:00)
- The origin and evolution of Catapult Education (01:54)
- The top 3 trends that dentistry is facing in 2023 (06:44)
- Dr. Graham's views on education in dentistry (09:23)
- Top speakers working within Catapult Education (15:19)
- Why dental startups are a game changer (21:06)
- Lightning round Q&A (26:37)
Additional Resources
Are you ready to take your dental business to the next level? Register for my live event today at:
https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and onlne reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Are you a high-income earning dentist feeling stuck with your current financial advisor?
If you're not working with a CPA specializing in tax planning, you may be paying more tax than necessary. Additionally, selling your practice, your most valuable asset, may not be the best decision when there's an opportunity to grow it and maximize your income.
Ross Brannon is a financial advisor specializing in working with dentists nationwide. He takes a holistic approach to financial planning, examining two areas traditional advisors often overlook - cash flow and taxes.
In this episode of 'The Raving Patients Podcast,' Ross joins me to share how holistic planning can help you save on taxes, grow your practice, and secure your financial future. Tune in now to learn more!
You'll discover the fundamental differences between holistic planning and off-the-shelf financial widgets, why retirement might be overrated, and Ross's tips on optimizing your dental practice's growth.
Key Takeaways
- Holistic financial planning for high-income earning dentists (00:00)
- Holistic planning vs. traditional planning (02:26)
- Why you need to work with a CPA to plan your taxes (07:03)
- Is retirement overrated? (09:47)
- Should you sell your dental practice? (14:44)
- The importance of avoiding a scarcity mindset (21:10)
- Lightning round Q&A (30:44)
Additional Resources
Are you ready to take your dental business to the next level? Register for my live event today at:
https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Dental marketing has become increasingly complicated over the last fifteen years, leaving many dental professionals struggling to keep up with the rapidly changing environment. Fortunately, there are a few modern and simple dental marketing strategies you can apply right now to stay ahead of the game without breaking the bank!
Dr. Kathryn Alderman is the CEO and founder of Progressive Practice Solutions, an agency that provides support for multi-location practices.
Today, Kathryn joins me to share the top 5 modern dental marketing strategies to maximize your marketing results while minimizing expenses. Tune in to find out more!
We also discuss the importance of SEO, optimizing your website and Google page, leveraging the power of social platforms and Youtube, and more.
Key Takeaways
- Top 5 ways to maximize marketing results while minimizing expenses (00:00)
- Kathryn's journey and background in dental marketing (02:51)
- How will dental marketing evolve by 2025? (08:13)
- How to optimize your website and Google Business Profile (12:10)
- SEO best practices (14:45)
- What are Google bots, and how do they work? (19:01)
- Kathryn's views on online scheduling (22:00)
- What's the most challenging part of marketing? (27:07)
- Lightning round Q&A (30:08)
Additional Resources
Are you ready to take your dental business to the next level? Register for my live event today at:
https://superchargeyourdentalpractice.com/
*** Use the promo code "RAVING" to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Are you overpaying for credit card processing fees in your dental practice?
In this week's episode, Matt Rej, Partner at Merchant Cost Consulting, joins me to share his expertise on the inner workings of the payment industry and how dental practices can reduce and optimize their costs.
Merchant Cost Consulting is a cost reduction business that helps businesses lower their credit card merchant fees without the headache of switching providers, software, or banks.
Matt has over ten years of experience in the financial world, with the past seven years dedicated to payments.
Matt also explains how Merchant Cost Consulting works, the fees dental practices should be aware of, and provides some practical tips on lowering them. Tune in to find out more!
Key Takeaways
- Intro (00:00)
- How the payments industry works (06:02)
- Fees that you should be aware of (10:53)
- How dental practices can lower their fees (14:08)
- How MCC's works (20:49)
- Can dental practices pass off the credit card fees to the patient? (23:20)
- Lightning round Q&A (29:56)
Additional Resources
Are you ready to take your dental business to the next level? Register for my live event today at:
https://superchargeyourdentalpractice.com/
***Use the promo code “RAVING” to get $100 off!
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Is your dental practice struggling with PPO problems?
In this week's episode, I'm joined by Shelley DeGroff, Founder and CEO of PPO Advisors, to share her expertise in managing Preferred Provider Organizations (PPOs) for dental practices.
Shelley cultivated strong relationships with insurance companies and their representatives, allowing her to provide listeners with a comprehensive understanding of the big picture, identify opportunities for dental practices, and evaluate the impact of negotiating and structuring PPO contracts.
Shelley offers valuable insights into how PPOs impact dental practices, unraveling the complexities of insurance. From negotiations to credentialing, she also outlines the tools and processes that providers should be aware of to maximize the value of their practices and work more efficiently. Tune in to learn more!
Key Takeaways
- Boost your dental practice's profit with PPO management (00:00)
- The top PPO trends in 2023 (01:32)
- Why TPAs are becoming more common in dentistry (03:33)
- How PPO Advisors helps dental practices (05:36)
- How the negotiating process works (10:17)
- Why you're being bullied by insurance companies (13:23)
- The problem with credentialing (16:55)
- What makes PPO Advisors unique (23:29)
- Lightning round Q&A (31:41)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Did you get a negative review from a patient online and don’t know how to respond?
While it can be a frustrating experience for dental professionals, how you address patient dissatisfaction can significantly impact your dental practice’s reputation. Fortunately, managing patient conflict effectively is easier than you might think!
Dr. Jeff Segal is a neurosurgeon and an attorney with extensive experience in the world of healthcare communication and conflict resolution.
This week, Dr. Segal joins me to discuss the best strategies to resolve medico-legal conflicts as a dental professional. He shares his insights on the importance of proactively addressing patient dissatisfaction and common pitfalls to avoid when communicating with patients online. Tune in to find out more
We also discuss how to avoid HIPAA violations, best practices when addressing unfavorable patient reviews and patient conflict, and how to approach thorny medico-legal challenges with confidence and professionalism.
Key Takeaways
- Resolving medico-legal conflicts: Best practices for dental professionals (00:00)
- Dr. Segal’s story and how he became a lawyer (02:45)
- The difference between responding to positive and negative reviews (11:49)
- What is a good response when a patient gets an infection? (17:47)
- Should you respond to negative reviews? (20:05)
- How to approach patient conflict de-escalation and remediation (25:59)
- The one thing you should never do in the review space (34:00)
- Lightning round Q&A (36:30)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Are you looking for a way to improve your leadership skills as a dental professional?
Dr. Hendrik Lai is the co-founder of Sage Dental Consulting, a company that helps dentists optimize internal processes while leveraging scalable solutions for maximum growth.
Today, Hendrik joins me to discuss contemporary theories of leadership and how these can be effectively applied to obtain a competitive position in the industry. Tune in to find out more!
Learn about the four types of followers and their unique leadership styles, the SBI model, and the importance of net promoter scores in dentistry. Plus, discover how to give effective feedback to team members and improve your customer effort score.
Key Takeaways
- The science of leadership: Leveraging data for dental practice growth (00:00)
- Hendrik's background in the dental industry (02:13)
- What is the Net Promoter Score? (06:01)
- The importance of net promoter scores in dentistry (12:35)
- The four types of followers and their different leadership styles (17:48)
- What is the SBI model? (23:18)
- How to improve your customer effort score (30:00)
- Lightning round Q&A (32:33)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
How can outsourcing insurance billing benefit your dental practice?
Angela Holland is a dental billing specialist and founder of Preferred Dental Services, a company that provides seamless insurance billing and billing system implementation for practices nationwide.
In this week's episode, Angela joins me to discuss the top three reasons why dental practice owners should consider outsourcing their insurance billing. Tune in to find out more!
She also highlights typical insurance and billing mistakes practice owners make, why they happen, and how her team works remotely to address these issues and ensure the best possible outcome for the practice and its patients.
Key Takeaways
- The top 3 reasons why dental practice owners should consider outsourcing their insurance billing (00:00)
- The three most common billing mistakes practices make (02:00)
- The best way to handle insurance verification (14:35)
- What is the insurance revenue cycle? (17:16)
- Why patients appreciate accurate insurance billing (22:39)
- The most important trends in the dental insurance industry (24:17)
- Lightning round Q&A (28:01)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Learn more about Preferred Dental Services at: https://preferreddentalservice.com/
Are you struggling to attract and retain high-quality dental teams?
Kara Kelley is the founder and CEO of Clinical HR LLC, a Human Resources advisory firm for dental and medical practices. Kara helps dental practice leaders develop strategic HR systems that engage their teams and strengthen their practice.
In this week's episode, Kara joins me to share her insights on attracting and retaining top talent in the dental industry.
From developing competitive total rewards systems to offering personal and professional development opportunities, Kara offers practical advice for building a motivated team. Don't miss out on the latest HR trends and strategies for success in 2023!
Key Takeaways
- Building a motivated dental team: HR tips for practice leaders in 2023 (00:00)
- Kara's background and why she decided to get into dentistry (02:44)
- Why dentistry is currently facing talent retention issues (03:53)
- Competing against remote jobs in the dental industry (08:44)
- How to handle employee requests for a raise (13:26)
- The best talent retention strategy in 2023 (20:29)
- What are some benefits you should offer to your employees? (31:36)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
With so many dental practice management software options in the market, finding the one that better works for your dental practice can be overwhelming. But if what you want is to streamline your workflow and enhance the patient experience, I've got the perfect solution!
Rania Saleh, DDS, is a leader and entrepreneur in dentistry. She is the Founder and President of Oryx Dental, a management platform that offers patient engagement tools, evidence-based clinical modules, automated risk assessment & diagnosis, as well as billing & advanced reporting.
Today, Rania joins me to discuss everything you need to know about Oryx Dental: what makes it unique compared to other cloud-based dental practice management software, some of the platform's impressive features, and how you can get started. Tune in to find out more!
We also discuss the benefits of evidence-based dentistry, the standardization of dental care, and how dentists using the platform went from collecting $750,000 a month to $1.6 million.
Key Takeaways
- Unleash the power of efficiency with this game-changing dental software (00:00)
- Rania's background and why she decided to create Oryx Dental (02:51)
- What makes Oryx a different platform from other cloud platforms? (11:03)
- The importance of putting the patient first in the experience (14:03)
- Feedback from patients who use the platform (24:25)
- How Oryx's onboarding process works (28:26)
- Lightning round Q&A (30:28)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Most practice owners approach marketing from a tactical perspective instead of creating a roadmap for achieving their objectives. As a result, many don't get the results they're looking for and end up wasting precious time and money. Fortunately, you can implement a few strategies right now to update your dental marketing and succeed in 2023!
Nicole Toudouze is the co-founder and CEO of Transcendental, a dental marketing company that helps practices develop and grow their business through strategic planning and data-driven insights.
Today, Nicole joins me to share the nine most effective dental marketing strategies to succeed in 2023. Tune in to learn more!
We discuss the importance of strategy development in driving growth and an impactful marketing program, how to develop a strong marketing foundation, and much more.
Key Takeaways
- The 9 most effective dental marketing strategies in 2023 (00:00)
- What is Transcendental, and how does it help dentists? (01:51)
- Defining your business objectives and your strategy (05:53)
- Why you need to develop a strong marketing foundation (20:32)
- What is integrated marketing? (26:17)
- The importance of having a good marketing agency (28:14)
- Lightning round Q&A (31:57)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
It's not a secret that hygiene departments can be incredibly profitable. However, many practices struggle to make their hygiene department profitable with the current labor market, inflation, and insurance reimbursement rates. Fortunately, there are some strategies you can implement to drive hygiene production and quickly generate more revenue!
Wendy Briggs is the Founder of Hygiene Diamonds, an International hygiene growth strategy organization. She is a preeminent leader in dentistry's hygiene space, and dental professionals worldwide rave about her effectiveness in providing systems for real-world solutions.
Today, Wendy joins me to discuss three ways to boost hygiene production and maximize your dental practice's revenue. Tune in to find out more!
You'll learn the benefits of focusing on preventive services, Wendy's tips on how to build high-performing teams, and her views on the future of the hygiene industry.
Key Takeaways
- How to boost hygiene production and maximize your revenue (00:00)
- Wendy's path to becoming a dentist (02:19)
- What was The Great Hygiene Resignation? (08:02)
- The best strategy to drive hygiene profitability (10:31)
- How to create a high-performing team (13:36)
- How do you overcome shrinking reimbursements and still run a profitable practice? (18:44)
- The benefits of focusing on preventive services (21:37)
- The future of the hygiene industry (24:40)
- Lightning round Q&A (28:42)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
As the costs of going to dental school keep increasing, dental professionals need to find ways to work towards financial independence and a debt-free future. However, many new dentists still struggle to clear their student loans and other high-interest-rate debt. The good news is that it doesn't have to be that way!
Caroline Clerisme is a dentist in New Hampshire and the founder of Doctors Out of Debt, a company that helps doctors create generational wealth and pay off debt.
Today, Caroline joins me to discuss 5 ways dentists can achieve financial freedom, build wealth and clear their debts. Tune in to find out more!
We discuss why doctors should diversify their income, the importance of discussing money with family and peers, and a few strategies to achieve a financially independent lifestyle.
Key Takeaways
- 5 ways dentists can build wealth and get out of debt (00:00)
- Caroline's background and journey (02:24)
- The wrong mindset when it comes to paying debt (04:18)
- The importance of setting specific goals (11:50)
- How to settle debt faster (15:18)
- Why doctors should diversify their income (19:52)
- How to discuss money with family and peers (27:27)
- Lightning round Q&A (29:49)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Is brushing your teeth sustainable?
Lynda Sherman is a dental professional with more than 30 years of experience. She recently created a biodegradable, eco-friendly dental subscription box called Get Mouthy. Besides being a fantastic dental care product, everything inside the box is all-natural, chemical-free, and biodegradable.
Today, Lynda joins me to discuss sustainability in dental care, what inspired her to create Get Mouthy, and how it helps reduce plastic waste and protect the environment. Tune in to find out more!
Lynda also shares a few simple ways to reduce plastic waste and your carbon footprint in your dental practice, her advice for new entrepreneurs in dentistry, and more.
Key Takeaways
- How this eco-friendly oral care box is paving the way for sustainable dentistry (0:00)
- What is Get Mouthy? (02:13)
- The problem with plastic waste in the dental office (14:38)
- Simple ways of reducing plastic waste in your dental practice (20:41)
- How to reduce the carbon footprint in your dental practice (25:35)
- Lynda's advice for new entrepreneurs in the dental industry (28:33)
- Lightning round Q&A (34:04)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Find out more about Get Mouthy at: https://getmouthybox.com/
Dental marketing is tricky, complex, and strategic. Unfortunately, many dental professionals don't take the time to learn the fundamentals, and marketing companies know this. So, how can you tell whether a dental marketing company is actually effective or just taking advantage of you?
Rusty Curtis is the founder of DentalCMO and has helped hundreds of dentists across the globe drive billions in revenue into their practices. Rusty is also an acclaimed speaker with ample experience in dental marketing.
Today, Rusty joins me to discuss five ways dental marketing companies are taking advantage of you and what to do about it. Tune in to learn more!
We'll share a simple framework that will give you a deep understanding of marketing — empowering you to make better decisions for your practice.
Key Takeaways
- Five ways dental marketing companies are taking advantage of you (0:00)
- Who is Rusty Curtis? (02:30)
- The number one metric for success for dental marketing (04:36)
- Why you need to know the type of patient you want to attract (05:49)
- Dental marketing companies' red flags (14:24)
- Best way to create a website (17:13)
- Why many dentists struggle with marketing (20:04)
- The importance of video marketing in dentistry (26:24)
- Lightning round Q&A (30:01)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
As many of my listeners know, I completely retired from clinical dentistry in 2022. I’ve had many ups and downs and learned countless valuable things throughout the various stages of my career, and I’m really excited for the next one.
Today, I want to share my story with you; my background in dentistry, the tools that helped me grow a $2.4 million practice, and how I began helping dental professionals grow their practices with online reputation management and digital marketing techniques.
I’ll also share my experiences with traditional marketing, why I decided to retire from the dental industry, and my advice to dental professionals struggling to find joy in their careers. Tune in to find out more!
Key Takeaways
- How I grew a $2.4 million dental practice and why I retired from dentistry (00:00)
- What happened after I moved to Philadelphia (02:57)
- My experiences with traditional dental marketing (05:27)
- The importance of digital marketing in dentistry (06:53)
- How I grew my practice from $900,000 to $2.4 million (10:19)
- Meeting prosthodontist Joseph Greenberg in Pennsylvania (12:35)
- How I coined the term reputation marketing (21:53)
- Why I decided to retire from dentistry (25:21)
- Live events I'll be hosting in 2023 (32:57)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
The typical dentist comes out of dental school with a ton of debt and very little money. Moreover, they have to plan appropriately to set themselves up for years to come, but many fail. So, how can dentists avoid the pitfalls of financial ruin?
Edward Dennis is a financial advisor specializing in the dental market. He has a lot of experience helping dental professionals plan their financial futures and become better at business and finance. Today, Edward joins me to share 7 financial planning strategies all dentists should know about. Tune in to learn more!
We discuss the benefits of buy-sell planning, how to use a 401(k) to improve talent attraction and retention, and the one thing all dentists should have in their financial portfolio.
Key Takeaways
- 7 Financial planning strategies for dentists (0:00)
- Why dentists often fail at the business side of dentistry (03:16)
- What is the definition of your true occupation? (06:28)
- The benefits of buy-sell planning (15:28)
- What is the backdoor Roth IRA strategy? (18:55)
- How to use a 401(k) plan to attract and retain good talent (21:53)
- Choosing the right financial team (24:45)
- The one thing every dentist should have in their financial portfolio (29:38)
- Lightning round questions (31:48)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Many patients reject third-party financing options because they fear they'll end up paying hidden fees they didn't know about. Unfortunately, in many cases, the fear is not unfounded. But it doesn't have to be this way!
Bennett Winton is a strategic partnership manager at Wisetack, a BNPL solution for home repair, dental, veterinary, and automotive services. Previously a management consultant at Keystone, he focused on tech strategy, operations, and digital transformation, and he studied biomechanical and mechanical engineering at Dartmouth College.
Today, Bennett joins me to explain why Wisetack is becoming increasingly popular among dental patients, what makes the company stand out from the rest, and how it can help you boost case acceptance and grow your practice. Tune in to learn more!
Key Takeaways
- Intro (00:00)
- Why patients love using Wisetack (02:47)
- What makes Wisetack stand out from the pack (03:51)
- The reason Wisetack's merchant fee is lower than other competitors (09:58)
- Why many patients reject third-party financing (12:02)
- Driving greater volume of third-party financing to offices (18:08)
- Lightning round Q&A (28:09)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Learn more about Wisetack at: www.wisetack.com
As the dental industry evolves, new challenges arise, and only the best-prepared dental professionals will be able to tackle them. However, it seems that recent graduates are struggling to do so. Is there a way to better prepare dentists entering the space for these new challenges?
Dr. Amrita R. Patel is a general dentist in private practice with her father, endodontist Dr. Rohit Z. Patel, in Westchester County, New York. She is the director of Member Benefits for the American Association of Women Dentists and is on the NYU College of Dentistry Alumni Association board.
This week, Dr. Amrita joins me to discuss the four most significant challenges new dental graduates will face in 2023 and the best strategies to overcome them. Tune in to find out more!
We also discuss the importance of leadership and development in dentistry, why new graduates struggle to fill leadership roles, the problem with organized dentistry, and more.
Key Takeaways
- 4 challenges new dentists will face in 2023 & how to tackle them (00:00)
- Dr. Amrita's background in dentistry (01:48)
- The most significant issue for new dentists entering the industry. (04:29)
- Leadership development in the dental industry (11:36)
- What's the impact of the pandemic on dentistry? (17:21)
- The problem with organized dentistry (20:36)
- Lightning round Q&A (31:14)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
As ransomware attacks and data breaches keep increasing, implementing proper cybersecurity measures is becoming increasingly crucial for dental practices. Failing to do so might put your dental practice's data at serious risk. Fortunately, protecting your dental practice from ransomware attacks is easier than you might think!
Amy Wood is a best-selling author, speaker, consultant, and coach. She has a background in Healthcare Information Technology and has spent the last decade as a HIPAA Educator, Risk Assessor, and Data Breach Consultant.
Today, Amy joins me to share five easy steps to protect your dental practice against ransomware attacks. We discuss the difference between HIPAA and cybersecurity, how to avoid HIPAA violations when responding to reviews, and the best way to create backups. Tune in to learn more!
We also discuss how HIPAA can protect your practice from cyber incidents and data breaches and streamline your technology to make an effective and profitable practice.
Key Takeaways
- 5 steps to protect your dental practice against ransomware attacks (00:00)
- Amy's background in the healthcare industry (01:43)
- What constitutes a HIPAA violation when responding to a review? (06:21)
- The difference between HIPAA and cybersecurity (14:11)
- The most effective way to prevent ransomware attacks (16:53)
- What's the most efficient form of backup? (21:51)
- The most important problem with vendor vetting (29:36)
- Lightning round Q&A (31:00)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Are you struggling with your online dental marketing?
It's no secret that dental marketing is a very competitive field - failing to develop effective marketing strategies can quickly render your dental practice irrelevant. Fortunately, it's not too late to step up your dental marketing game and stand out from the pack!
Ted Kozel is the Director of Healthcare Sales of Socius Marketing, a digital marketing company serving the healthcare and home improvement industries. Ted joins me to discuss the top five things a successful dental website should have. Tune in to find out more!
We also discuss best practices regarding dental SEO, how to improve your ranking on Google, and more.
Key Takeaways
- 8 must-haves for a successful dental website (00:00)
- Ted's background in dental marketing (01:42)
- A simple guide to website design for dentists (07:18)
- The one critical thing your website should have. (10:35)
- Are transparency and reporting in online marketing important? (19:32)
- What to always keep in mind when creating content? (25:12)
- How often do blogs come up in the search results? (27:48)
- Lightning round Q&A (32:52)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
Learn more about Socius Marketing at: https://www.sociusmarketing.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
The workforce participation rate in the dental industry is at an all-time low. The days of simply going onto a job board and quickly finding and hiring a candidate are gone.
Dental hygienists are inundated with offers, and candidates frequently ghost dental offices for work interviews. Even so, there are still tools and strategies through which dental offices can overcome these challenges and turn them into a competitive advantage.
Trey Tepichin is the CEO and Co-Founder of Cloud Dentistry, a web and app-based marketplace that lets dental offices message and book dental staff on demand.
This week, Trey joins me to discuss the staffing shortage crisis in dentistry: why it’s so hard to find staff, how to avoid ghosting on interviews, and some strategies to retain staff. Tune in to learn more!
We also discuss how Cloud Dentistry is helping dentists meet their staffing needs, how the platform works, and how you can get started.
Key Takeaways
- How to attract & retain high-quality dental teams in 2022 (00:00)
- Trey’s background and how Cloud Dentistry works (01:59)
- Why it’s getting harder to find staff in the dental industry (10:53)
- How to avoid being ghosted (21:13)
- The best way to attract and retain talent (24:40)
- How Cloud Dentistry helps dentists meet their staffing needs (28:06)
- Lightning round Q&A (31:56)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
With so much going on inside a dental practice on any given day, it's easy to forget about updating your social media accounts.
Moreover, Instagram marketing is a very competitive field when it comes to dental practices, and inaction can quickly render you irrelevant. So, what are some Instagram marketing best practices dental professionals can adopt?
This week I welcome Gina Marcus, DMD, and experienced dentist, to discuss 3 Instagram marketing tips that will help you quickly and effortlessly scale your dental practice. Tune in to find out more!
You'll learn how to engage your patients on Instagram, the importance of staying active on social media, and how Instagram can help you boost case acceptance. We also discuss Gina's partnership with Invisalign and the NFL and how it has gotten her countless new patients.
Key Takeaways
- 3 Instagram marketing tips to boost practice growth (00:00)
- Gina's background and journey (02:03)
- What kind of posts on Instagram are more effective? (09:03)
- How Instagram can help you attract more patients (13:22)
- Gina's partnership with Invisalign and the NFL (15:20)
- How do you promote botox in the office? (21:43)
- Lightning round Q&A (25:48)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Most people are running full speed in life but aren't sure what direction or what they are running towards. So they begin to run faster and faster - and beat themselves up for not being further along.
As this goalpost keeps moving, suffering and mental health problems increase. Countless dental professionals struggle daily with these issues, but the good news is that it doesn't have to be that way!
Karan Nijhawan is the Founder of The Expansion Project, a movement that focuses on helping dental professionals create their dream life while overcoming self-doubt, imposter syndrome, and the feeling of not being "good enough."
Today, Karan joins me to discuss 5 ways mindfulness can help dental professionals overcome these issues and ultimately lead a better life. Tune in to find out more!
You'll learn how to stop searching aimlessly so you can begin to discover who you are and create the perfect calendar of life.
Key Takeaways
- 5 ways mindfulness can help dental professionals lead a better life (00:00)
- Karan's background and how he is helping dentists upgrade their life (01:44)
- Lessons from a story about a lost woman in Iceland (11:38)
- The importance of living in the present (17:37)
- How to reframe your beliefs to overcome fear (23:18)
- Lightning round Q&A (30:45)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
Learn more about The Expansion Project at https://karannijhawan.com/expansion/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Are you tired of your patients not taking you seriously? Are you frustrated when your patients don't own their disease? You are not alone!
More than ever, patients need to comprehend our message of overall health through dental wellness.
Emme Sanders, RDH, transforms dental practices with her high energy and positive approach to coaching. She has expanded her leadership and interpersonal skills for over 25 years, allowing her to increase team performance, refine dental skills, and create a space conducive to learning.
Today, Emme joins me to discuss 4 ways you can improve communication with your patients, increase case acceptance, and grow your practice. Tune in to find out more!
You'll learn about the 7-38-55% rule, the principles of communication, and how to apply them to transform your communication style and delivery to empower your patients.
Key Takeaways
- 4 ways to improve communication with your patients (00:00)
- The #1 communication rule (03:12)
- Coaching your team to improve communication with patients (14:47)
- The power of transformational language (17:05)
- How to discover your professional communication power (23:36)
- Lightning round Q&A (28:03)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Are you looking to build your dental practice's following and engagement on social media platforms?
As the social media algorithm continues to evolve, dental practice owners must stay updated with the latest trends and online marketing techniques. So, what is the best strategy to attract more patients and position yourself as your community's dental practice of choice?
Mary Robb is the CEO & founder of Social Practice, a strategic social media partner who utilizes creative storytelling to help your practice grow. Today, Mary shares three effective social media marketing strategies to help you skyrocket your practice's online following and engagement. Tune in to find out more!
We also discuss which social media tactics work the best in 2022, the impact of video, and how to cultivate an online community of raving patients.
Key Takeaways
- 3 social media marketing strategies to build your online following (00:00)
- How the social media algorithm works in 2022 (02:41)
- Simple way to get people to follow you back (12:56)
- Using social media to reach your target audience (18:03)
- The best thing you can do to market your dental practice today (20:44)
- The importance of involving your team in social media marketing (24:12)
- Why the patient experience is a vital part of social media marketing (25:33)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
Learn more about Social Practice at: http://social-practicetx.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Running a dental business isn't easy. We have to do everything, from SEO and marketing to handling payroll, while still focusing on our clinical work. To make things worse, we never learn business acumen at dental school!
Fortunately, you are more than capable of being a successful clinician and business owner - you just need the right tools.
Kasper is a smart integrated platform that allows you to improve your team's efficiency, seamlessly communicate with patients, and make better business decisions.
Kareem Osman, CEO and Founder of Kasper, joins me to discuss how the platform is helping countless dentists run a clockwork practice and achieve a better work-life balance. Tune in to find out more!
We also discuss what makes Kasper stand out from other dental practice management platforms and how you can get started.
Key Takeaways
- This dental practice productivity platform will change your life (00:00)
- Kareem's background in dentistry and business (01:56)
- Why business acumen isn't taught in dental schools (06:00)
- Kareem's startup journey and lessons from his experience (14:51)
- The importance of social capital and online reputation (21:13)
- How Kasper is helping countless dentists grow their practice (25:16)
- What makes Kasper stand out from other practice management platforms (30:31)
- Lightning round questions (34:53)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
Learn more about Kasper here: https://meetkasper.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
There's one thing on which all dental professionals will agree: it's tough to make money with Invisalign. With so many costs, refinements, scans, and chair visits, it's no wonder many dentists choose not to offer this treatment. But what if you could make $150,000+ a year passively by offering Invisalign treatment - for FREE?
Two Front is a tech-enabled, collaborative platform that helps dentists provide comprehensive care, improve patient retention, and grow their dental office's bottom line by six figures without spending a penny or doing any work.
Ingrid Murra, Founder and CEO of Two Front, joins me today to discuss how the platform empowers dentists to serve 100% of the demand for straight teeth and healthy bites within their practice, how the process works, and how you can get started. Tune in to find out more!
We also discuss the evolution of clear aligners over the last decade and why they're becoming such a massive opportunity for dentists.
Key Takeaways
- How to make $150,000 a year passively (00:00)
- Ingrid's background and journey (01:55)
- The evolution of clear aligners in the last decade (06:47)
- Why clear aligners are becoming a fantastic practice growth opportunity (15:10)
- How Two Front can help you create substantial passive income (20:47)
- How the treatment process works (27:29)
- Lightning round questions (33:32)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
Learn more about Two Front at: https://www.mytwofront.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Too often, dental practices don't realize that they are missing critical elements of their marketing or that their well-intentioned efforts have caused self-inflicted marketing wounds. So, what is the best strategy to avoid these common dental marketing mistakes?
Jamie DiBease is an online dental marketing professional and owner of dental marketing company Day One. Today, Jamie joins me to discuss the top five common dental marketing mistakes practice owners make, why they're so pervasive, and how to avoid them. Tune in to find out more!
You'll also learn to develop a comprehensive and strategic marketing system that will help you grow your practice and strike a balance between doing great work and taking care of yourself - ultimately helping you lead the life you envision.
Key Takeaways
- Are you making these online dental marketing mistakes? (00:00)
- Jamie's background in dentistry and marketing (02:24)
- The top 5 marketing mistakes dental professionals make (05:32)
- Creating a solid marketing system (13:22)
- How to measure your online marketing's efficiency (18:33)
- Tips to avoid common dental marketing mistakes (21:50)
- The best way to build a marketing foundation (26:17)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Change is difficult. It’s uncomfortable, complicated and sometimes even painful.
As a dental professional managing a busy practice, creating lasting change, and finding the right mindset to succeed can be challenging. The problem is that not developing that mindset only prevents you from improving your dentistry, growing your practice, and succeeding in life.
Maggie Augustyn, practicing dentist and author, joins me today to share the lessons she learned from managing a chaotic practice, battling cancer, and overcoming drastic life changes. Tune in to find out more!
You’ll also learn the key to sustainable change, plus some strategies to create mindful change within your life and your practice.
Key Takeaways
- Why your dental practice isn’t growing (00:00)
- Maggie’s background and life journey (02:52)
- The issues within Maggie’s dental practice and how she overcame them (06:57)
- What is the driving force behind meaningful change? (14:26)
- The key to sustainable change (17:21)
- How to manage negative reviews from a mindset standpoint (24:17)
- What this experiment showed us about mindset and resilience (27:53)
- Lightning round questions (29:55)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at:
https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Social media is essential to dental marketing and arguably the most effective way to attract new patients today. However, doing your own social media marketing can be challenging, especially when managing a busy practice. Fortunately, it's not too late to reach your social media goals for 2022! 🎯
Rita Zamora is a seasoned dental professional and owner of Connect90.com, a social media solutions website for dentists. Today, Rita joins me to discuss how dentists can leverage social media to attract more of the dentistry they love to do, and the top challenges dentists face today with social media marketing. Tune in to find out more!
You'll discover what top dental practices are doing to grow their practice with social media and proven techniques to help you save time, enhance your efforts, and attract ideal patients from the top social media platforms. Managing your social media shouldn't have to be a chore!
Key Takeaways
- The quintessential social media marketing guide for dentists (00:00)
- Rita's background in dentistry and marketing (02:31)
- How dentists can benefit from organic social media marketing (05:14)
- Leveraging social media to attract new patients (09:34)
- The social media platforms dentists should consider in 2022 (15:10)
- The challenges dental practices face regarding social media (21:18)
- How Connect90 can help you improve your practice's social media marketing (29:00)
- Lightning round questions (32:57)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Connect90.com at: https://hello.connect90.com/c90
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
Social media is essential to dental marketing and arguably the most effective way to attract new patients today. However, doing your own social media marketing can be challenging, especially when managing a busy practice. Fortunately, it's not too late to reach your social media goals for 2022! 🎯
Rita Zamora is a seasoned dental professional and owner of Connect90.com, a social media solutions website for dentists. Today, Rita joins me to discuss how dentists can leverage social media to attract more of the dentistry they love to do, and the top challenges dentists face today with social media marketing. Tune in to find out more!
You'll discover what top dental practices are doing to grow their practice with social media and proven techniques to help you save time, enhance your efforts, and attract ideal patients from the top social media platforms. Managing your social media shouldn't have to be a chore!
Key Takeaways
- The quintessential social media marketing guide for dentists (00:00)
- Rita's background in dentistry and marketing (02:31)
- How dentists can benefit from organic social media marketing (05:14)
- Leveraging social media to attract new patients (09:34)
- The social media platforms dentists should consider in 2022 (15:10)
- The challenges dental practices face regarding social media (21:18)
- How Connect90 can help you improve your practice's social media marketing (29:00)
- Lightning round questions (32:57)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Connect90.com at: https://hello.connect90.com/c90
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
This podcast is sponsored by Dental Intelligence. Learn more at: https://www.dentalintel.com/
This podcast is sponsored by The Doc Sites, the leading provider of websites and online marketing for dentists. Find out more at: https://www.docsites.com/
There's so much that needs to be done in a dental office daily, and with the Great Recession, finding someone to work at the front desk is becoming harder and harder. Fortunately, there's a much faster and cost-effective alternative to scale your dental practice in 2022!
MedVA.com is a virtual healthcare staffing company founded by doctors to assist medical and dental practices in meeting their staffing needs - at a fraction of the cost.
Steven Kupferman, practicing oral surgeon and Co-Founder of MedVA, joins me today to discuss the benefits of hiring a virtual assistant, why it's a fantastic option for dentists who want to scale their practice, and how to get started. Tune in to find out more!
You'll also learn how MedVA leverages a customized training curriculum vetted by top professionals to adapt to your specific workflow and improve your dental practice's efficiency.
Key Takeaways
- The fastest and cheapest way to scale your practice in 2022 (00:00)
- Steven's background and journey (01:34)
- How MedVA can help dental practices scale at an affordable cost (04:04)
- What practice owners need to know before hiring a virtual assistant (10:34)
- The main reason many dental practices are hiring virtual assistants (15:36)
- Can a virtual assistant improve the patient experience? (21:20)
- Lightning round questions (27:16)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about MedVA: https://medva.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
There's so much that needs to be done in a dental office daily, and with the Great Recession, finding someone to work at the front desk is becoming harder and harder. Fortunately, there's a much faster and cost-effective alternative to scale your dental practice in 2022!
MedVA.com is a virtual healthcare staffing company founded by doctors to assist medical and dental practices in meeting their staffing needs - at a fraction of the cost.
Steven Kupferman, practicing oral surgeon and Co-Founder of MedVA, joins me today to discuss the benefits of hiring a virtual assistant, why it's a fantastic option for dentists who want to scale their practice, and how to get started. Tune in to find out more!
You'll also learn how MedVA leverages a customized training curriculum vetted by top professionals to adapt to your specific workflow and improve your dental practice's efficiency.
Key Takeaways
- The fastest and cheapest way to scale your practice in 2022 (00:00)
- Steven's background and journey (01:34)
- How MedVA can help dental practices scale at an affordable cost (04:04)
- What practice owners need to know before hiring a virtual assistant (10:34)
- The main reason many dental practices are hiring virtual assistants (15:36)
- Can a virtual assistant improve the patient experience? (21:20)
- Lightning round questions (27:16)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about MedVA: https://medva.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Keeping well-organized clinical records it's one of the most challenging parts of running a dental practice - one single mistake could put your practice in serious legal trouble. So, what can practice owners do to protect their business?
Roy Shelburne is a dental professional, consultant, and speaker with more than 36 years of experience in dentistry. As a practice owner, Roy learned the importance of proper record-keeping the hard way. His unfortunate experiences with the law inspired him to become a speaker and help practice owners improve their record-keeping practices.
Today, Roy joins me to share his unique story, the lessons he learned from his experiences, and a few valuable tips for practice owners on how to avoid potential legal risks. Tune in to find out more!
We discuss the importance of documentation, billing, and coding and why your whole team must be careful, concise, and diligent regarding clinical records.
Key Takeaways
- These clinical record-keeping mistakes could doom your practice (00:00)
- Roy's story and lessons from his unfortunate experience with the law (01:30)
- Potential legal risks practice owners should know about (10:41)
- The importance of documentation (18:44)
- How a single team member's mistake could put your practice at risk (23:54)
- How can dental practices reduce record-keeping errors? (28:05)
- Lightning round questions (30:43)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Roy:http://royshelburne.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Keeping well-organized clinical records it's one of the most challenging parts of running a dental practice - one single mistake could put your practice in serious legal trouble. So, what can practice owners do to protect their business?
Roy Shelburne is a dental professional, consultant, and speaker with more than 36 years of experience in dentistry. As a practice owner, Roy learned the importance of proper record-keeping the hard way. His unfortunate experiences with the law inspired him to become a speaker and help practice owners improve their record-keeping practices.
Today, Roy joins me to share his unique story, the lessons he learned from his experiences, and a few valuable tips for practice owners on how to avoid potential legal risks. Tune in to find out more!
We discuss the importance of documentation, billing, and coding and why your whole team must be careful, concise, and diligent regarding clinical records.
Key Takeaways
- These clinical record-keeping mistakes could doom your practice (00:00)
- Roy's story and lessons from his unfortunate experience with the law (01:30)
- Potential legal risks practice owners should know about (10:41)
- The importance of documentation (18:44)
- How a single team member's mistake could put your practice at risk (23:54)
- How can dental practices reduce record-keeping errors? (28:05)
- Lightning round questions (30:43)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Roy:http://royshelburne.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Knowing and leveraging your data is crucial when developing a solid dental marketing strategy in 2022. However, many dentists don't keep track of essential KPIs, waste tons of money on useless marketing, and don't know how well their strategy is working. Fortunately, it doesn't have to be that way!
Gary Bird is the Founder and CEO of SMC National, a company that uses rigorous data analysis to help dentists optimize their marketing processes and gain valuable insight from their KPIs records. Today, Gary joins me to discuss how data can significantly boost your marketing strategies and increase patient growth. Tune in to find out more!
You'll learn what KPIs matter the most in dental marketing, the problem with most dental marketing companies, and how SMC is helping countless dentists scale their practice.
Key Takeaways
- Leveraging data to boost your dental marketing strategies (00:00)
- Gary's background and how SMC National helps dental practices (02:47)
- What KPIs matter most in dental marketing? (04:45)
- The problem with marketing companies' tracking numbers (11:40)
- How to stop wasting money on online marketing (16:32)
- Red flags in dental marketing (21:38)
- How to identify the best dental marketing companies (28:07)
- How SMC National became one of the fastest growing companies (30:48)
- Lightning round questions (32:59)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about SMC National: https://smcnational.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Knowing and leveraging your data is crucial when developing a solid dental marketing strategy in 2022. However, many dentists don't keep track of essential KPIs, waste tons of money on useless marketing, and don't know how well their strategy is working. Fortunately, it doesn't have to be that way!
Gary Bird is the Founder and CEO of SMC National, a company that uses rigorous data analysis to help dentists optimize their marketing processes and gain valuable insight from their KPIs records. Today, Gary joins me to discuss how data can significantly boost your marketing strategies and increase patient growth. Tune in to find out more!
You'll learn what KPIs matter the most in dental marketing, the problem with most dental marketing companies, and how SMC is helping countless dentists scale their practice.
Key Takeaways
- Leveraging data to boost your dental marketing strategies (00:00)
- Gary's background and how SMC National helps dental practices (02:47)
- What KPIs matter most in dental marketing? (04:45)
- The problem with marketing companies' tracking numbers (11:40)
- How to stop wasting money on online marketing (16:32)
- Red flags in dental marketing (21:38)
- How to identify the best dental marketing companies (28:07)
- How SMC National became one of the fastest growing companies (30:48)
- Lightning round questions (32:59)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about SMC National: https://smcnational.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Every dentist will eventually exit from active practice. The journey to that off-ramp will vary significantly between practitioners, but those without solid financial planning skills will have difficulty achieving financial success without actively practicing.
The good news is that post-dentistry life doesn't have to mean unnecessary financial restrictions!
Shawn Terrell is a financial advisor and founder of Dentist Exit Planning, a company that helps dental professionals achieve financial freedom without actively practicing. Today, Shawn joins me to discuss five mistakes often impeding dentists' economic success.
Shawn also explains the relationship between financial planning and treatment planning, his views on cryptocurrencies, and how to improve your financial planning skills and build a path towards a worry-free retirement.
Tune in to learn more!
Key Takeaways
- The top financial planning mistakes dentists make (00:00)
- Shawn's background and why he created Dentist Exit Planning (02:07)
- Comprehensive financial planning for dentists (04:02)
- Mistakes that prevent dentists from achieving financial success (07:31)
- How financial planning and treatment planning are related (13:32)
- Is DIY financial planning a good idea? (16:41)
- How to become independent from active practice (21:39)
- Shawn's views on cryptocurrencies (28:19)
- Lightning round questions (33:42)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Dentist Exit Planning: https://www.dentistexit.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Every dentist will eventually exit from active practice. The journey to that off-ramp will vary significantly between practitioners, but those without solid financial planning skills will have difficulty achieving financial success without actively practicing.
The good news is that post-dentistry life doesn't have to mean unnecessary financial restrictions!
Shawn Terrell is a financial advisor and founder of Dentist Exit Planning, a company that helps dental professionals achieve financial freedom without actively practicing. Today, Shawn joins me to discuss five mistakes often impeding dentists' economic success.
Shawn also explains the relationship between financial planning and treatment planning, his views on cryptocurrencies, and how to improve your financial planning skills and build a path towards a worry-free retirement.
Tune in to learn more!
Key Takeaways
- The top financial planning mistakes dentists make (00:00)
- Shawn's background and why he created Dentist Exit Planning (02:07)
- Comprehensive financial planning for dentists (04:02)
- Mistakes that prevent dentists from achieving financial success (07:31)
- How financial planning and treatment planning are related (13:32)
- Is DIY financial planning a good idea? (16:41)
- How to become independent from active practice (21:39)
- Shawn's views on cryptocurrencies (28:19)
- Lightning round questions (33:42)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Dentist Exit Planning: https://www.dentistexit.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Sleep apnea is a breathing disorder that can lead to serious health problems such as high blood pressure and heart issues if untreated. However, recent developments in dental sleep medicine seem to have found the perfect solution.
Mona Patel is a veteran dental professional, dental sleep coach, and founder of Dental Snoozology. Today, Mona joins me to discuss how she got involved in dental sleep medicine, how she managed to develop a treatment, and how she is helping practices learn more about the benefits of dental sleep medicine.
You'll also learn why dental sleep medicine is a fantastic practice growth strategy and how to attract more dental sleep patients.
Tune in to find out more!
Key Takeaways
- Intro (00:00)
- Mona's background and how Dental Snoozology came to be (01:43)
- How Mona got involved in dental sleep medicine (06:04)
- The story of how Mona became a dental sleep mentor (11:57)
- Why Mona decided to retire from dentistry (14:25)
- Dental Snoozology's charitable contributions (22:47)
- Lightning round questions (23:54)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Dental Snoozology: https://dentalsnoozology.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Sleep apnea is a breathing disorder that can lead to serious health problems such as high blood pressure and heart issues if untreated. However, recent developments in dental sleep medicine seem to have found the perfect solution.
Mona Patel is a veteran dental professional, dental sleep coach, and founder of Dental Snoozology. Today, Mona joins me to discuss how she got involved in dental sleep medicine, how she managed to develop a treatment, and how she is helping practices learn more about the benefits of dental sleep medicine.
You'll also learn why dental sleep medicine is a fantastic practice growth strategy and how to attract more dental sleep patients.
Tune in to find out more!
Key Takeaways
- Intro (00:00)
- Mona's background and how Dental Snoozology came to be (01:43)
- How Mona got involved in dental sleep medicine (06:04)
- The story of how Mona became a dental sleep mentor (11:57)
- Why Mona decided to retire from dentistry (14:25)
- Dental Snoozology's charitable contributions (22:47)
- Lightning round questions (23:54)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Dental Snoozology: https://dentalsnoozology.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Practices that use patient finance companies spend around $15,000 to $30,000 per year on "discount fees." Moreover, dental practices that run recurring card payments through in-house or practice management software-driven payment plans also lose thousands of dollars per year in merchant fees. Fortunately, there is a much better alternative: DOCPAY.
Today, I'm joined by Ron Barnett, CEO of DOCPAY, to discuss the benefits of offering interest-free payment plans to your patients compared to traditional third-party financing. Tune in to find out more!
You'll learn how DOCPAY provides a reliable way to get paid, why it's a fantastic choice for patients, and how it can help you keep all that hard-earned money in your pocket - instead of the pockets of finance companies and card processors.
Key Takeaways
- Intro (00:00)
- Ron's background and how DOCPAY came to be (01:33)
- Why DOCPAY is different from other third-party financing companies (02:33)
- The main reason practices should consider using DOCPAY (10:50)
- The benefits of using DOCPAY's online payment portal (16:47)
- Why practices lose so much money on merchant services fees (17:39)
- Special offer for 'The Raving Patients Podcast' listeners (24:29)
- Lightning round questions (26:43)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about DOCPAY and get a special offer at: https://docpay.com/ravingpatients
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
As a practice owner, your success relies on your team working together as high performers. Turnover, stress, and people problems are not new to our industry, and yet, they can be solved by understanding team members as individuals, as a team, and who you are as a practice.
In this week’s episode, I welcome Dr. Kelly Tanner, dental professional, leadership consultant, and speaker, to explore the 5 attributes of high-performing dental teams. Tune in to learn how you can grow as an individual, elevate your team, and make the impact you were intended for!
We also discuss the habits of high-performing teams, leadership tips for dentists, growth mindsets, and how to reach the next level in your profession.
Key Takeaways
- The 5 attributes of high-performing dental teams (00:00)
- Dr. Kelly’s background and journey (01:55)
- What are the habits of high-performing teams? (12:33)
- How successful leaders manage their teams (23:31)
- Developing a growth mindset (27:10)
- The one thing that will help you reach the next level as a practice owner (29:15)
- Lightning round questions (32:35)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Next Level Dental Hygiene Leadership: https://www.nextleveldentalhygiene.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Dental practices are increasingly looking at VoIP technology as a faster, flexible alternative to traditional phone lines. However, many practice owners still find this technology unreliable and difficult to use. But it doesn’t have to be that way!
Kevin Tallman, CEO of Mango Voice, joins me today to explain how Mango’s innovative VoIP technology can help you manage your phone system and streamline your dental practice operations seamlessly and intuitively. Tune in to find out more!
We also discuss the most significant advantages of Voice over IP over traditional landlines, what makes Mango unique, and how it’s helping the dental community.
Key Takeaways
- Intro (00:00)
- Kevin’s background in the dental space (02:23)
- What is Mango Voice? (05:19)
- Mango’s main integrations with patient engagement platforms (11:45)
- How Mango can benefit your dental practice (12:37)
- VoIP vs traditional phone lines (16:11)
- The one thing that makes Mango unique (21:10)
- Lightning round questions (26:17)
- Special offer for ‘The Raving Patients Podcast’ listeners (31:47)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Mango Voice: https://mangovoice.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
While increasing case acceptance and attracting new patients are essential for practice growth, there's no better strategy to scale your practice than improving patient retention.
Debbie Bittke is a practicing hygienist helping hygiene departments grow by implementing cost-effective patient retention strategies and improving efficiency. She is also the founder of Dental Practice Solutions, a dental recruitment and consulting firm.
Today, Debbie joins me to discuss how to get new patients, reactivate overdue hygiene patients, and her top five patient retention strategies to boost practice growth. You'll also learn how to reduce last-minute appointment changes and a few tips on improving the patient experience.
Tune in to find out more!
Key Takeaways
- Intro (00:00)
- Why there's currently a shortage of dental hygienists (02:41)
- How to prevent patients from canceling their appointments (05:59)
- The importance of developing an appointment procedure (14:21)
- Cost-effective strategies for new patient growth (18:31)
- How to reduce last appointment minute changes (22:38)
- Tips on getting patients to attend their revaluation visits (25:05)
- Lightning round questions (39:03)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Dental Practice Solutions at: https://dentalpracticesolutions.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Once in a while, a genuinely exciting development happens in dentistry, and today, I’m thrilled to introduce you to one of them.
Dr. Gregory Tuttle has developed a revolutionary local anesthesia technique called TuttleNumbNow, which has worked wonders in enhancing the doctor/patient experience, improving efficiency, and growing revenue.
Dr. Gregory joins me today to discuss his technique’s benefits compared to the traditional local anesthesia technique, how it works, and how you can get started.
Tune in to find out more!
Key Takeaways
- Intro (00:00)
- What is TuttleNumbNow? (02:14)
- Dr. Gregory’s background in dentistry (05:01)
- What makes this technique so revolutionary (06:53)
- The problem with traditional local anesthesia (10:04)
- How this technique works (11:43)
- What to consider when employing the method (17:05)
- Common anesthesia myths (21:27)
- How TuttleNumbNow improves patient experience (23:56)
- Lightning round questions (29:54)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Find out more about TuttleNumbNow: https://tuttlenumbnow.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Patients increasingly demand digital options when it comes to dentistry; practice treatment plan close rates go up a minimum of 15% by offering remote monitoring alternatives. So, what is the formula to success without disrupting your current workflow?
In this week's episode, I welcome dental professionals and entrepreneurs Matthew Quinn and Dr. Kurt Hoffman to learn more about In Hand Dental (previously known as AlignFlow), an innovative dental monitoring app they've developed.
Tune in to learn why offering treatment plans remotely monitored can be a fantastic opportunity for practice growth and how they can help you improve your workflow, reduce chair time, and boost patient experience.
Key Takeaways
- Intro (00:00)
- Matt's and Kurt's background and journey (02:01)
- How the app can help practices improve patient experience (04:44)
- The most significant advantage remote monitoring offers dentists (09:21)
- Why remote monitoring is a fantastic opportunity for practice growth (16:29)
- How the app tracks and boosts patient compliance (25:00)
- Special offer for 'The Raving Patients Podcast' listeners (31:46)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Download the In Hand Dental App: https://play.google.com/store/apps/details?id=com.inhandhealth.alignflow.patient&hl=en≷=US
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
In the last two years, Google removed 130 million fake reviews (almost 180,000 fake reviews per day!), and that’s just the tip of the iceberg.
Illegitimate reviews can severely harm your online reputation and are quickly becoming a persistent problem in the dental space. So, how can practice owners identify and eliminate fake reviews?
Curtis Boyd, Founder of The Transparency Company, joins me to discuss their innovative AI algorithm, which predicts whether a business has earned or purchased them online. Tune in to learn more!
We also share tips on identifying fake reviews and what you can do to protect yourself from deceptive marketing practices.
Key Takeaways
- 5 ways fake reviews are hurting your dental practice (00:00)
- Curtis’ background in dental and tech industries (02:56)
- How problematic are fake reviews in dentistry? (11:25)
- How fake reviews harm dental practices (12:41)
- Why identifying counterfeit reviews can be so challenging (16:14)
- The best way to protect yourself from illegitimate reviews (20:26)
- The fundamentals of online reputation management (31:09)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about The Transparency Company at: https://askfortransparency.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
There's a specific issue that affects dental professionals daily, yet we seldom talk about: noise-induced hearing loss.
Much of the gear we use in the dental office is loud enough to cause severe health issues after prolonged exposure. So, what can we do to prevent this risk?
Today I welcome Dr. Sam Shamardi, clinician, author, and dental entrepreneur, to discuss the noise exposure problem in dentistry and how to protect your hearing as a dental professional.
Dr. Shamardi also shares his advice on overcoming two other issues plaguing dentists: financial struggles and low patient case acceptance.
Tune in to find out more!
Key Takeaways
- The silent 'killers' within dentistry (00:00)
- Dr. Shamardi's background and journey (02:24)
- The problem nobody in the dental space addresses (06:13)
- How this technology can help you prevent hearing loss (10:47)
- Why noise-induced hearing loss seldom receives attention (16:32)
- Diving into Dr. Shamardi's book on financial advice for dental professionals (23:42)
- Financial strategies all new dental professionals should know (26:08)
- Lightning round questions (34:20)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Get Dr. Shamardi's book, 'The Financial Guide For Dentists': https://www.amazon.com/Financial-Survival-Guide-Dentists-Everything/dp/1735370002
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
It’s no secret that both patients and doctors complain about doing dentures. They often get a bad rep, but in reality, there are many misconceptions about denture care.
More importantly, dentures can be much more profitable for your practice than you might think!
Lorin Berland, internationally acclaimed cosmetic dentist and founder of Dr. B Dental Solutions, joins me today to discuss why the popularity of dentures is rising and how his denture care products can help you scale your practice.
Tune in to learn more!
Key Takeaways
- Why dentures are more profitable than you might think (00:00)
- Lorin’s background in the dental industry (02:17)
- Why Lorin had to retire from practicing dentistry (06:35)
- What every practice owner should know (13:00)
- Common misconceptions around dentures (14:23)
- The main reason dentures can be so profitable (18:24)
- Innovative denture care products you should know about (21:42)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Dr. B Dental Solutions at: https://drbdentalsolutions.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Most dentists know that dental aligners can quickly become a nasty breeding ground for potentially harmful bacteria if not appropriately sanitized - which can be challenging and frustrating for many patients.
In fact, one of the most common complaints dental practices get from patients is how difficult it is to keep dental aligners and other removable appliances clean. So, what can you do about it?
Today, Steraligner's Trevor Hier (Executive Vice President) and Ian Miller (Director of Global Sales) join me to discuss how their product can help your patients keep their aligners and retainers clean.
Tune in to learn why Steraligner® was created, its use cases, and how it improves compliance and the doctor/patient experience.
We also share our views on the importance of taking care of your removable appliances and how Steraligner® can help you increase your practice's revenue.
Key Takeaways
- The uncomfortable truth about dental aligners (00:00)
- Trevor's and Ian's background in the dental industry (02:46)
- Why do removable appliances get so dirty? (09:24)
- How can people best take care of their removable appliances? (14:46)
- How Steraligner® can help dental practices increase office revenue (17:11)
- Steraligner's ancillary products (Sterasmile, Sterabrush, Sterling) (25:59)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Steraligner at: https://www.steraligner.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
One of the most significant challenges dentists face today is implementing new technologies that can assist with both clinical and front office tasks to deliver high-quality care for patients.
Dental software expert Travis Rodgers, also known as 'The Dental Software Guy,' joins me to share some tips on effectively managing new dental practice management software. Tune in to learn more!
Travis is considered a leader in dental innovation and technology, having launched over 200 products for top brands in the dental industry and built 18 dental software programs. He also pioneered integrating dental practice management software into lab management systems.
We discuss what causes dental practices to fail in implementing new systems, how to remove impediments to implementing new technology, and the 3 C's of implementing change.
Key Takeaways
- How to effectively implement new dental practice management software (00:00)
- Travis's background in dentistry and technology (01:40)
- The 3 'C's' of implementing change (03:41)
- The key to implementing new technologies (09:38)
- Why it's a good idea to hire a consultant when introducing new software (17:16)
- Lightning round questions (25:05)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Schedule a free consultation with Travis at: https://www.travisrodgers.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
What is the secret to growing a million-dollar practice? Scott Leune, founder of Breakaway Practice Seminars, joins me today to share his tips on increasing case acceptance, reducing expenses, improving your marketing, and ultimately building a million-dollar practice.
Breakaway Practice is a dental practice management company that has helped over 500 practice owners scale their business by implementing growth-boosting changes, predictable management systems, and innovative profit maximizers.
We also discuss the best third-party financing companies, budget management strategies, and Scott's quick little habit that helped him become incredibly successful.
Tune in to find out more!
Key Takeaways
- How to grow a million-dollar practice (00:00)
- Scott's background and journey (01:39)
- How some dentists built multi-million dollar practices (04:45)
- The most significant expense practices have (06:52)
- The ingredients of a million-dollar practice (10:04)
- What you need to know about third-party financing (16:58)
- The most profitable part of a dental practice (20:38)
- Budget management strategies for dentists (24:47)
- The essential traits of successful business owners (30:22)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Breakaway Practice Seminars: https://www.breakawayseminar.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
With all the hype around AI, countless companies claim they’re employing this technology - yet as a mere marketing gimmick. However, there’s always an exception, and today I’m excited to introduce to you the first FDA-approved AI startup specializing in dentistry: Pearl.
They’ve developed the first AI-enabled dental X-ray, capable of detecting and identifying pathology, existing restorations, and natural anatomy in real-time.
Ophir Tanz, CEO of Pearl, joins me to explain why their technology has the potential to elevate the standard of clinical care for every patient in the world. We discuss how this technology works, its capabilities and limitations, and the future of AI in dentistry.
Tune in now to learn more!
Key Takeaways
- How AI will change dentistry forever (00:00)
- Ophir’s background in tech and AI (01:51)
- What makes Pearl unique in the dental space? (07:44)
- How AI works and its potential applications in clinical care (08:57)
- The significance of Pearl’s FDA clearance (15:19)
- How AI will benefit dental practices (19:15)
- The future of AI in dentistry (26:09)
- Lightning round questions (33:38)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Pearl here: https://www.hellopearl.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Google My Business is an undeniably convenient tool for boosting your digital marketing strategies and scaling your practice. However, many dentists still don't know how Google My Business works, and to be fair, it can be challenging to understand at first.
Fortunately for you, Adrian Lefler, CEO at 'My Social Practice' and online dental marketing expert, joins me today to explain the 7 ways you can optimize your online dental marketing with Google My Business. Tune in now to find out more!
You'll learn how to get more reviews, improve your Google Maps ranking, SEO best practices, and some do's and don'ts when using Google My Business.
Key Takeaways
- How to optimize your dental marketing with Google My Business (00:00)
- Adrian's background in dental and social media marketing (02:34)
- What most dentists don't know about Google maps (09:27)
- How to optimize your Google My Business page (13:39)
- Why you shouldn't call yourself a dental clinic (19:49)
- How to rank higher on Google Maps (24:22)
- SEO explained: best practices and common mistakes (30:52)
- Lightning round questions (35:11)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about My Social Practice at: https://mysocialpractice.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
One of the best ways to grow your practice is to leverage the latest tools and services that innovative startups are putting forward in the dental space.
Today, I welcome Alice Limkakeng, Michael Infanger, and Jinesh Patel to discuss how their startups are revolutionizing the dental industry and how they can help you grow your practice in 2022.
Alice is the CEO of Sleep Architects Inc, a company that has developed a new therapy line to treat obstructive sleep apnea.
Michael is the founder and president of VERENA solutions, a safety platform disrupting the dental field through an array of high-quality products and innovative software services that advance care delivery.
Jinesh is the CEO and co-founder of UptimeHealth, a fast-growing software startup that helps dental practices understand their dental equipment and how to take care of it.
Tune in to learn what makes these 3 startups so innovative and how they can help you scale your dental practice in 2022!
Key Takeaways
- The best companies to grow your practice in 2022 (00:00)
- What makes these 3 startups so unique (03:37)
- How Sleep Architects is helping dentists grow their practice (09:58)
- Two ways you can scale your practice with VERENA Solutions (12:08)
- The benefits of UptimeHealth’s equipment management tools (14:17)
- How the pandemic changed the dental care industry (16:51)
- The top trends in the dental space you should be watching in 2022 (25:47)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about VERENA Solutions: https://www.verenasolutions.com/
Learn more about UptimeHealth: https://www.uptimehealth.com/
Learn more about Sleep Architects Inc: https://www.sleeparchitx.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Cybersecurity threats have plagued the dental industry for years, especially since COVID hit. A ransomware infection could instantly wipe out your data permanently, cause days or weeks of downtime, and open you to hefty HIPAA fines and penalties. Lorne Lavine, founder and president of 'The Digital Dentist', joins me to discuss his three-pronged approach to cybersecurity: what can you do to keep the bad guys out, how do you deal with them if they get in, and finally, how to recover your data when all else fails.
Tune in to learn how you can best evaluate your practice's defenses and ensure that your IT company is following best practices to help you.
Key Takeaways
- Cybersecurity tips for dentists (00:00)
- Lorne's background in dentistry and tech (01:50)
- Why dental practices are especially vulnerable to ransomware attacks (04:13)
- Dental office cybersecurity best practices (07:16)
- Are you responsible for suffering a ransomware attack? (20:17)
- Common HIPAA compliance mistakes dental offices make (25:13)
- How to properly backup your data (33:13)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Find out more about The Digital Dentist at: https://www.thedigitaldentist.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Dental professionals are busy people, so meeting with product reps isn't always easy. Moreover, the pandemic drastically altered the clinician/manufacturer relations; reps don't even come into my office anymore - they barely call me on the phone.
Fortunately, there's a new, free app for dentists which allows you to communicate with reps instantly, add free time to your days, and reduce the everyday stress involved with being part of a dental practice: vTail.
Mike McCarthy, a dental marketing veteran and CMO of vTail Healthcare Communications, joins me today to discuss all you need to know about vTail. Tune in to learn how the app works, what makes it unique, and how it can radically simplify how you run your practice.
Key Takeaways
- The app that all dental professionals should download (00:00)
- Mike's background and experience in the dental space (02:23)
- How COVID changed the clinician/manufacturer dynamics (06:52)
- What makes vTail stand out from the pack (11:17)
- Why clinicians should download the app (16:23)
- How vTail works (25:45)
- Lightning round questions (31:07)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about vTail Healthcare Communications: https://www.vtail.co/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Your website is the "heart" of your online marketing. With so much competition amongst dental practices, you need a website that will help you stand out from the pack. My guest today is Kayvan Mott, co-founder of DocSites.com, a company that specializes in helping dentists and doctors improve their marketing strategies and online presence. We discuss the five essential elements your website needs to be effective with current and prospective patients. Tune in now to learn how to showcase your practice and leverage marketing tools like SEO and social media to increase your online visibility.
Key Takeaways
- 5 elements for your practice's online success (00:00)
- Why Kayvan decided to build DocSites.com (01:46)
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1: How to showcase what makes your practice unique (04:54)
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2: Choosing the right pictures for your website (10:02)
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3: How to build the perfect 'meet the doctor' page (12:40)
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4: The best way to optimize your website (15:43)
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5: Highlighting your successes and leveraging technology (28:44)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about online marketing and website management for dentists at https://www.docsites.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Most offices manage insurance poorly due to a lack of knowledge, understanding, or training, resulting in complaints and bad reviews. Yet every office in the country deals with dental insurance, even fully FFS offices. So, should practices just avoid dealing with dental insurance?
In today's episode, I welcome practice owner and dental business coach Travis Campbell to discuss why getting insurance management right can help you win better patient advocates and more positive online reviews.
Tune in to learn the best insurance management practices, the truth about pre estimates, and some tips and tricks on improving patient reimbursement.
Key Takeaways
- How dental insurance may be killing your reviews (00:00)
- Travis' journey and background in dental insurance (01:42)
- Why dental insurance often means bad reviews (05:51)
- Insurance management best practices (14:41)
- How to improve your insurance estimates (20:45)
- Tips and tricks on improving patient reimbursement (27:04)
- Are pre estimates more damaging than good? (33:13)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Compliance is a complicated topic that many practices tend to push down the priority list. While understandably tedious to deal with, compliance is nevertheless an essential part of your practice that could cause a ton of risk if neglected. The good news is that you can adopt some simple strategies to improve your practice's compliance status!
Today, I welcome Danielle McKinley, also known as 'The HIPAA Chick,' to break compliance down for you. Tune in to learn our step-by-step guide on HIPAA and OSHA compliance to protect your patients, yourself, and your practice.
You'll also learn some common misconceptions about compliance, the importance of business associate agreements, and what practice owners need to know about cyber insurance.
Key Takeaways
- Intro (00:00)
- Is responding to an online review a HIPAA violation? (02:44)
- How to improve your practice's compliance status (04:37)
- What are some common compliance violations? (09:38)
- The number one thing a practice can do to prepare for an incident (12:46)
- Why business associate agreements are crucial (14:48)
- What practice owners must know about cyber insurance (20:02)
- Lightning round questions (27:00)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Understanding what worked in 2021 and what didn't will tremendously help practices and office managers plan for 2022. Nadeem Kassam, Founder, and CEO of dental marketing agency Connect the Doc, joins me today to discuss the 7 best strategies to adopt in 2022 to grow your practice. Tune in to learn the most common metrics you should be tracking in your practice and how to improve on them.
We also discuss the consumer decision-making process, some marketing trends and observations from 2021, and how to set up your practice for success in 2022.
Key Takeaways
- Intro (00:00)
- Nassam's background and entrepreneurial journey (02:17)
- How to grow your practice: Step # 1 (06:46)
- Step # 2: Creating a revenue timeline (08:20)
- Step# 3: Know your production per service (10:44)
- Step #4: Attracting and maintaining employees (16:31)
- Step #5: How to approach marketing (19:07)
- Step #6: Creating an excellent patient experience (22:37)
- Step #7: Leveraging technology (25:58)
- Marketing trends and observations for 2022 (27:12)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Connect the Doc here: https://connectthedoc.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Candid, a pioneering clear aligners provider, just closed all their 40+ studios and folded the D2C side of the business. What prompted the team to make this bullish resolution?
Nick Greenfield, CEO at Candid, joins me today to discuss the factors behind this decision and why he believes strategic B2B is the way of the future.
My second guest is renowned dentist Dr. Ben Miraglia, who shares his personal experience joining CandidPro and how the company has provided him with a level of control and quality unlike anything else on the market.
We also discuss the oncoming shift from D2C to B2B, plus some tips on evolving as a business and meeting your customers where they're at.
Tune in now to find out more!
Key Takeaways
- Intro (00:00)
- Nick's and Dr. Miraglia's background (02:15)
- What sets Candid apart from the competition (08:18)
- Why dentists should consider becoming CandidPro providers (11:48)
- How the onboarding process works for dentists (27:56)
- How to become a CandidPro provider (37:30)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about CandidPro at: https://www.candidco.com/candid-professional
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Human trafficking is the fastest-growing organized crime globally – even ahead of drugs.
We seldom discuss this uncomfortable topic, but this issue is so persistent that it's critical for health care professionals to help report, recognize and stop human trafficking. So, how can you be part of the solution as a dental professional?
Today I’m joined by Loren King, account executive at Edge Health Solutions and an international speaker and consultant with ample experience in the dental industry.
We discuss what human trafficking is, what it looks like, and what action steps dentists can take to potentially save a human life. Tune in to find out more!
Key Takeaways
- Intro (00:00)
- Loren's background in the dental industry (02:11)
- What is human trafficking? (06:21)
- The different types of human trafficking (13:44)
- How does it concern the dental industry? (19:14)
- What dental professionals can do to help (22:37)
- What sets Edge Health apart from other healthcare companies (29:53)
- Lightning round questions (35:38)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Edge Health Solutions: https://edgehealth.co/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Do you offer third-party financing to your patients? While there are many financing companies out there, today I wanted to share with you the one company I always recommend to practice owners: Sunbit.
Sunbit’s technology provides access to every single patient with a FICO score above 500 - almost 85 to 90% of people get approved with interest rates that are fair and easy.
The company focuses on specific industries, leveraging artificial intelligence and machine learning to give specialized offers to each patient and approve more people at fair rates.
Robert Nunziato, Sales Operations Head at Sunbit, joins me to discuss how the product works, the problems with traditional financing, and why third-party funding plays a prominent role in increasing case acceptance. Tune in to learn more!
Key Takeaways
- Intro (00:00)
- Robert’s background (02:01)
- How Sunbit works (04:02)
- Why I’m a huge fan of third-party financing (06:32)
- The problem with traditional financing (08:50)
- How Sunbit’s technology is changing the third-party financing game (14:41)
- Sunbit onboarding and training (23:02)
- How third party financing can increase case acceptance (31:11)
- Lightning round questions (36:29)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Sunbit: https://sunbit.com/
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Marketing should not be a stress point in your practice, and finding ways to support your team while still driving new business is vital.
Tyler Jorgenson, CEO of Four Sail Digital Marketing, joins me today to discuss how to attract high-ticket customers to your practice by using automated lead systems. Tune in to find out more!
You'll learn to develop a successful digital marketing strategy and how automation systems can help you optimize your campaigns.
Key Takeaways
- Intro (00:00)
- Tyler's background and entrepreneurial journey (02:58)
- Why many dentists don't have solid digital marketing strategies (05:30)
- How Tyler added $1.25 Million in new business to one office (08:21)
- Marketing techniques to attract high-ticket customers (12:51)
- The 3 strategies to mastering digital marketing (20:14)
- How a lead automation system works (25:22)
- Lightning round questions (35:42)
Additional Resources
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Learn more about Four Sail here
This podcast is sponsored by Cloud Dentistry, the largest dental talent marketplace. Find out more at: http://www.clouddentistry.com/Len
Orthodontic treatment can be a considerable expense for most patients; however, only 47.8% of patients are compliant with their treatment after the first year. Moreover, about 20% of those people have to get the treatment done again.
So, how can we dentists help our patients follow through?
Today, my guest is Dylan Drozdowicz, entrepreneur and Founder / CEO of ToothCase LCC. Dylan has created a smart retainer case for post orthodontic treatment, called MyToothCase, specifically designed to help patients with retainer compliance.
The device uses an IoT platform and Artificial Intelligence to remind, track and reward retainer compliance via a mobile app.
We discuss how the product works, the top benefits for patients and dentists, and what to expect from ToothCase LLC in the future. Tune in to learn more!
Key Takeaways
- The benefits of smart orthodontic treatment (00:00)
- Dylan’s background and entrepreneurial journey (02:12)
- Why many patients struggle with retention issues (03:34)
- How MyToothCase works (09:02)
- Why patients should invest in the product (14:06)
- Lightning round questions (21:06)
Additional Resources
Learn more about MyToothCase here
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Dentists can now own a piece of the technology they use every day in the practice!
Jeremy Krell is the Managing Partner of Rever Partners, the first and only independent VC fund for oral health. Today, Jeremy joins me to discuss why oral tech is a high-performing investment opportunity for dentists and what to expect when building an investment portfolio.
We also discuss the latest trends in the space and analyze how oral tech compares against other investment avenues. Tune in now to learn more!
Key Takeaways
- Investing in oral tech (00:00)
- Jeremy's background in the tech and dental industries (02:09)
- What you need to know before investing (07:27)
- How to get started in oral tech (14:03)
- The latest trends in oral health technology (20:25)
- How does VC work? (34:34)
- Lightning round questions (39:59)
Additional Resources
Learn more about Revere Partners here
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
What if you could collect patient A/R collections faster while using less staffing?
Today I'm joined by Kimberlee Mulkay, Customer and Sales Manager of Abella, the first patient A/R software that provides patients with a convenient solution to pay past due balances while generating substantial financial results for your practice. Tune in to learn more!
We discuss how Abella allows you to automate and scale patient A/R collections. You'll also learn how Abella can help you reduce collection costs, increase efficiency and collect more money faster- with no need for paper statements.
Key Takeaways
- How to scale and automate patient A/R collections with Abella (00:00)
- How Kimberlee got started in the company (02:18)
- Why you should consider Abella as a practice owner (03:20)
- How the process works for patients (07:32)
- Dealing with delayed payments the smart way (11:33)
- What sets Abella apart from other online payment solutions (17:23)
- How much does it cost to use Abella? (23:42)
Additional Resources
Find out more about Abella here
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
Why are bold individuals so successful in all aspects of life? Fred Joyal is an author, entrepreneur, and public speaker with over 20 years of experience in marketing and advertising. Today, he joins me to discuss why boldness is a superpower anyone can learn and how to cultivate this life skill faster.
Being bold as a dentist means you can ask for referrals, present bigger cases, give precise feedback to your team, and much more.
Tune in to learn Fred's 5-step guide on how to build up your 'boldness muscle' and achieve greater success as a dentist and practice owner.
Key Takeaways
- How to become a bold dentist (00:00)
- Fred's background and entrepreneurial journey (03:09)
- Why many dentists struggle with being bold (06:23)
- 5 steps to develop boldness (10:23)
- Why confidence is essential for success (18:43)
- The one thing all successful people are good at (27:07)
- Bad habits bold individuals avoid (30:27)
- Why Fred's new book is so relevant today (34:22)
- Lightning round questions (37:21)
Additional Resources
Get 'Super Bold; From Under-Confident to Charismatic in 90 Days' here
Learn proven dental marketing strategies and online reputation management techniques at: https://www.drlentau.com
On this episode of the Raving Patients Podcast, Len sits down with Nicole Vane to discuss how consulting can be a waste of money, but investing in good software, people and systems is valuable!
Nicole grew up in Sacramento, and went to UC Berkeley to pursue her studies as a bio major. She’s known she wanted to be a dentist since the age of 12. She attended Tufts University, graduating in 2003, and has invested in a ton of CE constantly learning. She has always wanted to buy into a partnership, not realizing the only way was on her own path. She created a start up in 2014, and grew the practice to 1.8 with a single doctor in the first 4 years.
On this episode of the Raving Patients Podcast, Len sits down with Leslie D’Agostino to discuss how we've barely scraped the service of the cultural/societal changes that we're beginning to see. Consumers dislike dental insurance just as much as you do; people are looking for alternative options. Playing small will not serve your office, your patient base, or those needing to access care. By offering membership plans, you're lifting the typical insurance barrier, that unfortunately plays a role in your case acceptance rate. Efficiency, however, will be key in order to have team buy-in and scale your automated revenue stream. Companies that have, by definition, automated revenue, are no longer viewed on the same playing field as transactional based companies; automated, subscription based revenue is given a 2-3x multiplier, conservatively speaking, in terms of valuation. Your membership plans should be 100% autonomous, and configured in a way that is not only appealing for those uninsured, but also those who are "insured."
Leslie D’Agostino is the COO and Product Manager of Planrise, a web-based dental membership platform. She is a graduate of TWU and a dental hygienist of 7 years. Leslie completed an internship in oral pathology from Baylor College of Dentistry. Prior to her involvement in the tech space, she managed a business, administrative staffing firm in Fort Worth, TX. It was here she learned trends in the increasing gig workforce, and witnessed a large population that is uninsured and underinsured.
On this episode of the Raving Patients Podcast, Len sits down with Ben Dyches to discuss how the R&D tax credit provides a direct and potentially significant benefit to dental practices and dental practice owners. Most dentists are already doing things that satisfy the requirements to take this credit, but, as with all things tax-related, it's important to understand the fine print.
Dr. Benjamin Dyches is the founder of Dr. Tax Credit, LLC. He studied microbiology and chemistry as an undergraduate before heading to dental school. Ben built multiple practices and worked with thousands of satisfied patients for over a decade. After selling his practices, he attended law school, with a focus on business law, healthcare law, and alternative dispute resolution. He is admitted to practice law in Utah and Nevada.
Ben’s background in science, hands-on patient care, business experience, and legal expertise make him a powerful and passionate advocate for healthcare and healthcare providers. He maintains a private law practice called Aegis Lion and resides in Utah with his family.
On this episode of the Raving Patients Podcast, Len sits down with Debi Carr to discuss cyber security and how it can protect your practice.
Debi Carr is recognized as a leader in cybersecurity and compliance. She is a Cyber Security and Crisis Management Consultant, Speaker, and CEO of D K Carr and Associates, LLC. She assists private practices in obtaining and maintaining security in their practices including performing risk analysis, team security training, and assisting doctors navigate through ransomware and other cyber-attacks. Debi holds several certifications including HealthCare Information Security and Privacy Practitioner, Certified Associate Healthcare Information and Management Systems and is a member of AADOM, ADMC, HIMSS, IAPP, ISC2, ISSA, ISSAC, FBI InfraGard, SCN and Women of Cyber Security.
On this episode of the Raving Patients Podcast, Len sits down with Nick Greenfield to discuss the difference between what Candid is doing in the DTC space and what all the other lower cost, non-clinically minded businesses are doing, as well as CandidPro (which gives GPs and orthodontists a chance to expand their offering and boost their revenue by treating clear aligner cases using Candid’s revolutionary aligners, cutting-edge patient tech, and patent-pending CandidRx.)
Takeaways from this episode includes:
- The difference between Candid and other players in direct to consumer clear aligners
- What patients are looking for in a clear aligner solution today
- Why we launched Candidpro
- Why candid is leading the innovation race in clear aligners
Nick Greenfield is the CEO of Candid, an oral health care company focused on redefining the orthodontics category with the first ever clear aligner system geared toward telehealth-first care
In addition to founding Candid, Nick helped to start Redesign Health, a venture studio focused on building the next generation of healthcare companies which has raised $250 million dollars since inception and has 15 companies and counting in its portfolio that have all been ideated internally and launched from scratch. Prior to Candid, Nick was the COO at Paribus (acquired by Capital One) and one of the first employees at Lyft.
On this episode of the Raving Patients Podcast, Len sits down with Wayne Kerr to discuss how Wayne successfully built a million dollar practice in a small town from a cold start long before the days of computers, practice management software, the internet, advertising, or social media. It wasn't easy and there were many missteps. He learned to calculate his break even point, schedule the correct number of hygiene days per week, and to never spend more than 10% of monthly collections on elective items, and to meet or exceed his daily overhead by lunchtime.
Takeaways from this episode includes:
- Recognize the importance of being a community partner to build your practice
- Why a cash flow document tells you more about your practice than a profit and loss
- Technique to seat patients on time
- Formula for number of hygiene days/wk
- Calculate your break even point
Sharing forty-two years of clinical and business experience with the dental profession, Dr. Kerr earned Mastership in the Academy of General Dentistry and was honored in 2011 with its presentation of the Life-Long Learning and Service Recognition Award. He is a Fellow of both the American and International Colleges of Dentistry and an Honored Fellow of the Georgia Dental Association. He has been recognized by state and local organizations as the Small Business-Person of the Year, Dentist of the Year, and Citizen and Professional of the Year.
On this episode of the Raving Patients Podcast, Len sits down with Robert Maguire to discuss the importance of focusing on "people" as the primary way to build your dental practice. It's the "heart" of "the hands, the head, and the heart" philosophy. They discuss the importance of great communication with yourself, your team, and your patients. I'll talk about the initial steps dentists can take to make this happen. The benefits will be more joy, more happiness, and more fulfillment, as well as greater retention of team members and increased income for everyone.
Takeaways from this episode includes:
- How "Dentistry's Fulfillment Coach" came about.
- Get off the "hamster wheel?"
- The Hands, The Head, and The Heart?
- What are some specific steps dentists can take to implement this philosophy?
- The big idea is that "focus on the geese that kay the golden eggs and the golden eggs will come.
Dr. Maguire is a dentist who practiced dentistry for 34 years. He had a successful solo private practice for 28 years in Wolfeboro, NH and retired from that in October 2018. He received his DDS from Georgetown University and has a master’s degree in strategic communication and leadership from Seton Hall University. He is Navy veteran, a past president of the NH Dental Society, and is a Fellow in both The International College of Dentists and The American College of Dentists.
Dr. Maguire is now a speaker, coach, and consultant, certified instructor for the DiSC Personality Assessment devoting himself full-time to helping dentists find more joy, more fulfillment, and more financial success in their lives and in their dental practices.
In addition to being a keynote speaker to organizations like the ADA, he has presented all day seminars on “The Economics of Great Communication in-person and virtually to groups across the country. On different occasions, he has given one-hour PowerPoint presentations to the I Love Dentistry Facebook group, a group with over 9000 subscribers. He has published numerous times in Dental Economics, Dentistry IQ, Dental Entrepreneur, the Pankeygram- The Pankey Institute Newsletter, and with Dr. Bicuspid. He is passionate about communication, passionate about people, and passionate about helping dentists and their teams thrive.
On this episode of the Raving Patients Podcast, Len sits down with Tiffany Maly to discuss how success is 20% strategy and 80% psychology. When you master the state of your emotion, you free yourself from the chains of suffering and open your mind to the door of insight that leads to possibility. Pain is inevitable. Suffering is a choice. When combined with proven strategies that streamline systems, maximize profitability and empower leadership, you are well on your way to a life of meaning, purpose, and abundance.
Takeaways from this episode includes:
- Emotion is Energy in motion. Everything you think or do is a cause set in motion that produces some kind of a result.
- Stress triggers 1 of 2 default emotions: anger or sadness. The choices we make when consumed by these emotions determine whether we stay stuck because we allow fear and disgust to creep in or push through towards the future. To create a better state emotion, we have to interrupt the pattern of the emotion we're stuck in. We do this in 3 ways:
- Change our physiology
- Change our focus/beliefs--Focus on the present. See things as they are, not worse than they are. Then see things better than they are. And focus on the future. It's a progression.
- Change our language--words create meaning. Meaning creates impact. Henry Ford, "If you think you can or think you can't, you're right."
Tiffany Maly is a dental practice management consultant and strategic intervention life coach who specializes in leadership, team building, systems, and analytics. Tiffany is the author of Little Miss Ava, CEO of Elevation Dental Consulting, and serves as eAssist Publishing’s Project Manager/Editor/Contributor for Administration with Confidence and Client Support Specialist for Practice Booster. She graduated from Kansas State University along with receiving her life coach certification from the Robbins-Madanes Coaching Institute. Tiffany is a member of the Speaking Consulting Network, AADOM Speaking Consulting Alliance, and a Fellow of the American Association of Dental Office Managers.
On this episode of the Raving Patients Podcast, Len sits down with Elizabeth Dooher-Anthony to discuss how negative patient interactions begin with misunderstanding of what a patient is experiencing, and how perceived non caring by providers is the basis of most litigation, bad reviews.
Takeaways from this episode includes:
- How do negative patient interactions occur?
- What creates dental trauma?
- Solutions for better patient interactions
Elizabeth has been a dental hygienist for over 30 years. She created Serdentity to help dental professionals have better, more peaceful patient interactions. She is an Orofacial Myofunctional Therapist, practicing with PrimalAir (based in Wisconsin).
She is a published author of a book and articles in RDH magazine and has created and presented 2 webinars.
Elizabeth is also a singer and actress.
On this episode of the Raving Patients Podcast, Len sits down with Chris Pistorius to discuss how effectively marketing your dental practice or any small business can set you up for success for years to come.
Takeaways from this episode include:
- Marketing for dentists
- Online reviews for dentists
Chris Pistorius is the founder of KickStart Dental Marketing which has consistently been listed as one of the top dental marketing companies in the country by UpCity, SEO For Growth, DesignRush, Expertise & AgencyVista. Having over 15 years of experience in dental marketing, he has worked with countless dentists & orthodontists across multiple facets of marketing, consulting, and coaching. He shares his expertise by giving marketing seminars across the country and hosting a weekly dental marketing podcast. Before starting his dental marketing agency in 2009, Chris worked for online marketing giants AOL, Time Warner & MapQuest. He holds several online marketing certifications and is trained by Google on how dentists & other businesses can get the most out of their marketing efforts. He’s also the author of “The Ultimate Guide to Internet Marketing for Dentists.” Chris resides in the Denver, CO area with his wife Michele and two kids Kaitlyn & Brody.
On this episode of the Raving Patients Podcast, Len sits down with Mindi Barnett to discuss the 3 secrets to jumpstarting your success as well as forming your brand.
Takeaways from this episode include:
- Difference between PR and Advertising
- How Dentists can become local celebrities and leaders in their markets
- How to find a story idea
- How to know who to pitch
- How to pitch
- Why hire a PR person vs. doing it yourself
After ten years working as a television news reporter and anchor within the Philadelphia, and New York regions – among other cities – Mindie Barnett decided to use her knowledge and experience in the media to help propel businesses and position companies as thought-leaders. Barnett founded MB and Associates in 2003 and swiftly garnered a great deal of clients in a short amount of time. Because of her vast knowledge of the news business and strong ties with key members of the media – both on the local and national levels – MB and Associates was able to achieve rapid results and obtain countless press opportunities for clients. Due to these attributes, Mindie Barnett is now one of the nation’s most sought-after and respected publicists.
Mindie was raised in South Jersey and earned a Bachelor of Arts degree in Broadcast Journalism from Hofstra University in Hempstead, New York as well as graduate credits in the field of public relations from Rowan University in Glassboro, New Jersey. She’s worked as an anchor/reporter at various television outlets including NBC 10, Cablevision’s News 12 New Jersey, TSM 24-Hour News, NBC in Louisiana and NBC in Illinois. She is a devout volunteer with the Susan G. Komen for the Cure Philadelphia Affiliate, Philadelphia’s Maternity Care Coalition and she serves as a board member of the American Heart Association in Philadelphia, as well as an active volunteer for the global Wigs & Wishes foundation.
Mindie Barnett’s public relations credits include landing clients’ opportunities on Oprah, The Today Show, Good Morning America, Inside Edition, Live with Kelly, Dr. Oz, The Doctors, Anderson Cooper, In Touch Magazine, US Weekly, InStyle Magazine, USA Today and MSNBC, among numerous regional inclusions. Barnett was named “Business Owner of the Year,” by the South Jersey chapter of the National Association of Women Business Owners. Her firm has won “Best PR Firm” by South Jersey Biz Magazine, two years in a row.
Mindie spearheads her public relations and social media firm and is also the author of the self-help memoir “Intermission,” a keynote speaker, host of “The Race for the Ring” podcast and on-air contributor.She lives in Voorhees, New Jersey and in New York City with her two children and lovable pups Max and Parker.
On this episode of the Raving Patients Podcast, Len sits down with Kelly Lynch to discuss using the correct communication skills for the specific situation will change your practice for the better. When discussing optimal treatment plans, financing options, or encouraging team development; the conversations you have will make or break outcome of those discussions.
Takeaways from this episode include:
- Team Cross Training
- Increase Case Acceptance by using the "right" words and motivation.
- Keeping happy, paying patients after you exit the PPO's
- Did COVID kill your customer service?
- Celebrate your team, your doctor and your patients!
Kelly Lynch is an office manager, a published author, a practice growth specialist, and a team cross training guru! She has supervised dental offices for almost three decades and has over ten years in retail and hospital management.
She earned her AADOM Mastership in 2021, is a lifetime AADOM member and is a past winner of the Practice Administrator of Distinction Award.
She is a national speaker, has published articles in numerous dental publications and has been a consistent contributor to many eBooks.
Her book, 10 “KNOWS” To Get To YES! Elevate Your Dental Practice Through Patient Centered Care; is a practical guide that will help empower practices to become the platinum level practice they know they can be!
Founding Platinum Practice Solutions in 2015, Kelly’s mission is to offer her skills and knowledge to dental practices that are looking to create a practice environment that exceeds patient expectations and is highly productive; while nurturing teams that are passionate and take ownership in the success of their practices.
Born and raised in Maine, Kelly lives in Sanford with her husband and has been blessed to have her mother, her two children and five grandsons living close by.
On this episode of the Raving Patients Podcast, Len sits down with Laura Nadler to discuss how video is the one area of marketing that all [but the most savvy practice] still freaks out about. People use social every day, so it feels normal, but video is WAY outside the comfort zone of most practices. She aims to take the scary out of it, and reassure teams that they can do it.
Takeaways from this episode include:
- The need for video in practice marketing - reach, SEO, info, etc.
- Key videos you should have
- Do they reflect your brand image?
- Where to use them - social, site, YouTube
- How often?
Laura J Nadler is the founder of WorkingCat Marketing which helps dental practices go from found to 5 stars. She's been in the dental space since 1993 and speaks internationally on Marketing including at the ADA, ACP, Tufts, and Boston University.
She is the author of Lights! Camera! YOU! – A Practical Guide for Creating and Using Video to Market Your Practice.
On this episode of the Raving Patients Podcast, Len sits down with Angela Mulrooney to discuss unleashing your authentic brand on social media. Social media isn't a narcissistic play, but is often perceived as such which is why it is a turn off to many practitioners. If you can allow yourself to approach it the same way you do patient care - from a place of authentically serving your patients to the highest level, that's how you win with the social media game.
Takeaways from this episode include:
- How can practices transform their credibility in the marketplace with social media
- How do you get your content noticed by crafting your limelight?
- How can social media attract ideal clients
- How can a healthcare practitioner get comfortable using social media
- Why is generic social media harmful
Dr. Angela Mulrooney is a global speaker, best-selling author, social media expert, and business coach. She works with entrepreneurs around the world to help them unleash their potential. Whether it's developing their brand or simplifying the entrepreneurial journey, Angela takes her clients from chaos to organization so they can function at peak performance all year round.
On this episode of the Raving Patients Podcast, Len sits down with Sherrine Washington to discuss the word “Sales” and what it really means. Let's face it, sales is often viewed as a bad five-letter word. When it comes to R.E.A.L Talk Selling, Sales stands for Serve, Assess, Listen, Empower, and Support. Now is the time to involve the entire team and create a mindset shift when it comes to closing cases and driving revenue. By creating an All Hands On Deck Dream Team, practice owners will be able to spend less time stressing out and more time creating the life they truly deserve. Embracing sales from the perspective of SERVING Powerfully is when their practice will literally be transformed and it's how you stand out from the rest. It's how you turn "What should I do prospects?" into "Where do I sign patients?" organically with Real Talk Selling.
Takeaways from this episode include:
- The #1 reason why your treatment coordinator is not closing cases and
- The top two objections most tpc's can recover from
- The number#1 question that treatment coordinators fail to ask patients that could be costing a practice millions of dollars
- THE ROI on Sales training-a repeatable sales process that works
Sherrine Washington, MSW, is a former Therapist turned award-winning Multi-Million Dollar Sales Coach & Trainer and Founder of Real Talk Sales Consulting LLC. When it comes to sales, Sherrine is a rainmaker. To date she has sold over 32 million for national brands, 30 million in implants alone. Using her award-winning selling skills, she developed the proprietary R.E.A.L Talk Selling™ System featuring her profitable Accelerator Program to help dentists convert potential prospects into patients on the same day of the consultation-PAID IN FULL. A career highlight includes serving on the Corporate Leadership Team at Clear Choice Management Services LLC., a role reserved for the top eight performers within the company. Sherrine was also honored the TOP PRODUCER OF THE YEAR award at Clear Choice. Using her sales methodology over the years, Sherrine consistently maintained a SAME-DAY close rate of 85%-90% at price points ranging between $25,000- $50,000. Her passion is transforming untrained treatment coordinators and “ready to win” sales professionals into revenue-generating machines.
On this episode of the Raving Patients Podcast, Len sits down with Kathryn Gilliam to discuss her approach when coaching dental teams, and dental hygienists in particular to elevate the standard of care and maximize profits. She also believes in coaching communication skills to support teams in building solid patient relationships that lead to increased treatment acceptance.
Takeaways from this episode include:
- Education & Training for Hygienists
- Early intervention in disease
- Utilize technology
- Maximize soft skills
Kathryn Gilliam, BA, RDH, FAAOSH, HIAOMT is a Certified Biological dental hygienist and CEO and Founder of PerioLinks, LLC, an international consulting and speaking company. As an implementation coach, she is laser-focused on empowering dentists and dental hygienists to elevate their identities as oral wellness specialists who powerfully impact the lives and health of their patients and grow their practices. Kathryn is a proponent of incorporating the latest scientific research on the multiple oral – systemic links into practical clinical protocols. Her interest in the medical side of dentistry led her to years of advanced study of oral-systemic connections, including twice graduating with an advanced arterial wellness certification from the prestigious Bale Doneen Preceptorship for Cardiovascular Disease Prevention for Healthcare Practitioners. Kathryn has completed level one of the Functional Oral Systemic Health Mini Residency of the internationally renowned Exceptional Dental Courses, and in 2018, she earned a Fellowship in the American Academy for Oral Systemic Health (AAOSH). Kathryn earned certifications in Biological Dental Hygiene from both the International Academy of Biological Dentistry and Medicine and the International Academy of Oral Medicine and Toxicology in 2020. Even after over 30 years as a practicing dental hygienist, Kathryn still loves and is passionate about her career as a dental hygienist and she feels her purpose is to love her patients back to health.
Kathryn is offering a special discount on coaching package to listeners of Raving Patients Podcast.
On this episode of the Raving Patients Podcast, Len sits down with Darius Somekhian to discuss how bringing on a specialist can boost your revenue.
Takeaways from this episode include:
- Why should practices consider the multi-specialty route?
- Why is the owner GP is doing those specialty procedures?
- What's involved with setting up a specialist? How challenging or time consuming is it?
- "Bird-eye" view of what's going on across the country? Patient access case in some parts are troubling to see, and other parts we are saturated with referral based specialty based practices.
Darius Somekhian is the co-founder & CRO of Pair Dental, a hiring marketplace for dental specialists. He is a business development strategist who partners with traveling dental specialists to help grow their professional careers in dentistry, one dental practice at a time. His roots in the dental industry began at 18 years old -- selling dental supplies and equipment from the trunk of his car. After growing his dental supply and equipment company to over $15 Million in annual revenue he exited to Benco Dental Supply and continued to work with them before starting Pair Dental. Darius has cultivated an incredible Rolodex of relationships in the industry and a vault of industry knowledge.
If you register with us, we provide $100 worth of PPE products. But you need to schedule a Discovery Call.
Schedule here: www.PairDental.com/Intro
On this episode of the Raving Patients Podcast, Len sits down with Shawn Hall to discuss dental equipment industry secrets.
Dentists have been paying the same price for digital x-rays sensors for 20 years and the new Dexis Titanium has the same resolution as the original Dexis Classic. This is an outrageous scam against the dental community that is hidden behind buzz words.
When it comes to moving to the cloud the topic that no one is discussing with dentists is that once you are on a cloud practice management you will find it very difficult to ever get your data back if you want to change software. So if the company gets sold or simply decides to raise the monthly rate the dental office is just stuck paying the higher rates.
Takeaways from this episode include:
- Digital x-ray sensors have had literally the exact resolution and technology for 20 years
- Renting might make more sense than owning in digital x-ray
- Cloud solutions are more dangerous than you think
Shawn Hall is the C.E.O. and one of the founders of Sodium Systems LLC. A computer engineer with 20 years of experience in dental technology, Shawn is leading a drive to push dental technology into the next generation of technology. Shawn has a firm belief that any product in the technology realm should be getting better with time and that equipment manufacturers have a responsibility to do more engineering and less marketing.
Free Shipping and Free 1 Year Warranty On Digital X-ray Sensor Repairs - Use The Promo Code "Raving"
On this episode of the Raving Patients Podcast, Len sits down with Bryan Laskin to discuss the Patient First Manifesto book, which describes why we need to expand our definition of quality of care. Learn the most powerful ways to attract new patients, as well as increase profitability and case acceptance.
Takeaways from this episode include:
- The new benchmark for dental offices
- The coffee pot strategy to pay for any piece of tech
- Why patients are switching offices more often than ever
- Why there is a great disconnect between dental teams and patient
- The importance of the first encounter with patients
Bryan Laskin has been at the forefront of technology in the dental industry for over 20 years. Counsel to many successful dental technology companies he serves as Chief Innovation Officer at Dental Care Alliance guiding over 300 practices on the use and implementation of technology. He is the owner and a practicing dentist at Lake Minnetonka Dental, and founder of OperaDDS, OperaVR, and Upgrade Dental, a learning platform reaching thousands of Dentists across the country.
Download a free copy of The Patient First Manifesto @ patientfirstbook.com (for the next 30 days).
On this episode of the Raving Patients Podcast, Len sits down with Brandi Hooker Evans to discuss how tiny changes make all the difference in each category of our lives and careers. They share tangible ways to convert these ideas into reality.
Takeaways from this episode include:
- Take the patient experience from ordinary to extraordinary.
- Turn the average hygiene department into a thriving patient specific program.
- Live what we teach.
Do you know anyone that simply loves to be a dental hygienist? Meet Brandi Hooker Evans from Idaho, USA. Brandi acquired her formal education from Idaho State University, most recently, a master’s degree in Health Education. Brandi has served the Idaho Dental Hygienists’ Association as President as well as her local Portneuf Valley Dental Hygiene Society. She has enjoyed a decade and a half as a clinician in private practice. Brandi treasured her time as clinical dental hygiene faculty at Idaho State University and served on the ISU Dental Hygiene Advisory Board. Currently, Brandi owns and operates a coaching and continuing education company and works clinically. Brandi is an American Academy of Dental Hygiene accredited continuing education provider. Her enthusiasm for the dental profession is contagious and uplifting. Spend some time with her to add delight and expertise to your career!
Subscribe at www.BrandiHookerEvans.com for a free copy of the Stellar Teamwork Homework. It's a great way to implement a portion of what we discussed today!
On this episode of the Raving Patients Podcast, Len sits down with Katrina Sanders to discuss the provocative and contrarian ideas in dentistry:
The Dental WINEgenist brand was built on the concept that there are inadequacies within our profession, and if we aren't talking about these issues, how can we resolve them? Katrina’s work aims to create this conversation with the dental profession... with wine glass in hand.
Takeaways from this episode include:
- Where the brand, The Dental WINEgenist, came from.
- What happened within the hygiene community during the COVID-19 pandemic
- Social media presence as an influencer and entrepreneur
A clinical dental hygienist, author and international speaker, Katrina is a vibrant, passionate and charismatic award-winning educator with a unique approach to delivering continuing dental education. Katrina is the Clinical Liaison, Hygiene Excellence and Innovation for AZPerio, the country’s largest periodontal practice. She works alongside Diplomates to the American Board of Periodontology to instruct on collaborative professionalism and standard of care protocols while delivering education through hygiene boot camps and study clubs. Known as “The Dental Resultant”, Katrina is a dental hygiene consultant focused at high-level standards, excellence and production. Katrina is the founder, CEO and keynote speaker for Sanders Board Preparatory and is a published author with RDH Magazine, Inside Dental Hygiene, Oral Health Group, Dentaltown, and Today’s RDH, a columnist and advisory board member for Modern Hygienist, editorial advisory member for the Dental Academy of Continuing Education and brand ambassador for Dimensions of Dental Hygiene. Her philanthropic efforts include dental humanitarian work in developing countries, supporting abused and homeless animals and spreading awareness about the benefits of organ and tissue donation.
On this episode of the Raving Patients Podcast, Len sits down with Holly Anne Mitchell to discuss stress and the impact it has on leadership and case acceptance.
Stress impacts the brain which impacts case acceptance, leadership, and profitability. Burnout is causing the talent shortage. The antidote is to use fun to improve the employee experience (hire fun people with good senses of humor), dopamine drives motivation and reduces stress, people learn more and make better decisions and are more engaged/empathetic with patients which drives up case acceptance. When you're having fun, you demonstrate more recognition and appreciation which reduces employee turnover. A fun patient experience separates you from the competition and makes people want to come back. A good way to drive the value up in patient conversations is to finish the sentence "In our office..." highlight your unique value proposition (dopamine!) to capture their attention and justify the price. If you want to have a profitable practice, fix culture, if you want to fix culture, fix your perspective and go on a mission to spread joy.
Takeaways from this episode include:
- For Dr. Jekyll and Dr. Hyde: stress and its impact on leadership and case acceptance
- For The Talent Shortage: why people are leaving our industry, why staff are leaving for more money (burnout, lack of appreciation because the doctor is stressed)
- For Boring Is Expensive: boring practices can't distinguish themselves from their competition (commoditization drives price down), dentists who are funny make more money, if you're not having fun, you're not making money because your team gets in a funk and goes into autopilot, dopamine's impact on the brain and how it reduces stress improves empathy and case acceptance, fun helps people learn and retain information, get out of your funk and have fun to improve culture and employee retention.
Holly Anne Mitchell is a speaker, coach and hypnotist in the dental industry. Her life can be summed up in two words: post-traumatic growth. Holly moved to New York City from rural Florida at the age of 18 with dreams of Broadway. From actress, to homeless, to dental C-suite, to struggling entrepreneur, after a crisis of burnout and existentialism, she found her way to hypnosis and neurolinguistic programming, forever changing her brain, and her life. This was the catalyst to start her own business, the LeadWell Network. Holly trains dentists and their teams on mental health first aid, helping practices become more trauma aware, to prevent burnout, and reduce symptoms of anxiety and depression with simple tools based in practical neuroscience. She is a faculty member of the Dental Speakers Institute Fellowship program, and is excited to announce her first book "Try Self Hypnosis" will enter the world in September. In her free time Holly is a singer/songwriter with her lifemate and bandmate Javier in Nashville.
For a free episode of Holly's online course visit tryselfhypnosis.com<<
On this episode of the Raving Patients Podcast, Len sits down with Ian McNickle to discuss new patient growth is a common goal for most dental practices these days. The challenge is sorting through the mountain of information and marketing companies to understand what to do, what not to do, what works best, how to properly implement a marketing program, and ultimately how to get results. My goal in this podcast is to give them some clear explanations to help them vastly improve their practice marketing.
Takeaways from this episode include:
- Explain the lead generation cycle and decision making process for selecting a new dentist.
- Review the 6 Pillars of Digital Marketing to really drive new patient leads.
- Common mistakes made and how to avoid them.
- Specific recommendations for what to do, how much to spend, how to track results, key metrics to monitor, and realistic outcomes.
- The goal is to give doctors some great insights to grow their practices.
Ian McNickle is a Co-Founder and Partner at WEO Media, an award-winning dental marketing agency providing a wide range of digital marketing services to general dentists and dental specialists alike. Under his leadership WEO Media has quickly grown to become one of the largest and most widely respected dental marketing firms in the country, and has garnered an impressive list of industry endorsements.
WEO Media is a 4X “Best of Class” Award winner for Websites and Online Marketing. It is the top award in the dental industry, and is presented at the annual ADA conference each year.
Ian has twice been named a Top CE Leader and Consultant by Dentistry Today (2020 & 2019). He writes articles for numerous industry publications, and recently published his first book “Mastering Practice Growth – The Definitive Guide to Growing Your Dental Practice or Group”. Ian frequently lectures at major dental conferences and study clubs all over North America.
Ian has a BS in Mechanical Engineering from Washington State University and an MBA from the University of Washington.
On this episode of the Raving Patients Podcast, Len sits down with Shasta Clark to discuss the importance of accurate billing and the risks to the practice owner if not done correctly. Outsourcing is for every office and sometimes the solution is just additional resources to make sure the practice isn't at risk.
Takeaways from this episode include:
- How to determine if outsourcing is right for your dental practice. Pros of outsourcing.
- The importance of correct dental billing and posting
- Implementation of a insurance verification and claims follow up system
- Complimentary resources for learning and growing such as Clubhouse & Facebook business page
Shasta started off in the dental world over 15 years ago when she was hired for a front desk position simply because she could speak Spanish. She quickly moved to the office manager role after the acting manager quit. She was kind of thrown in the deep end without any floaties, and was forced to learn the business side of dentistry all by herself but today she is more than grateful for the experience. She’s been privileged to have some of the best mentors and leaders over the years and really adapted the lead with a generosity mentality. She is forever a student, always looking for new ways to expand my knowledge bank so that she can continuously deliver great services. She is dedicated to helping dentists, and their entire team reach their highest level of professional success.
Promotion: 10% off the first 3 months. Schedule a meet N greet via Shasta’s website and mention Raving Patients in the "how did you hear about us" section.
On this episode of the Raving Patients Podcast, Len sits down with Ben Tuinei to discuss how insurance participation may, or may not, impact your marketing strategy.
According to our data, the vast majority of dentists in the U.S. participate with more than 3 PPO plans. Many dentists believe that insurance participation is a necessary part of practicing dentistry. He believes that if you are going to participate with insurance you must do so in a way that is on your terms. Negotiating fees and contracts is something that has been somewhat of a secret or a foreign concept in dentistry until 10 years ago when the concept of negotiating with insurance started to become more well known.
Takeaways from this episode include:
- PPO Participation and new patients or active patients. Is there a correlation?
- Do you lose new patient opportunities by being out of network (non-participating) with insurance plans?
- While we are on the topic of PPO (insurance) participation, are insurance companies still negotiating fees?
Mr. Tuinei began his dental career in 2007 while working for 10 location group practice in Phoenix Arizona managing all insurance related functions. During his first few months, he created systems and operating protocols and restructured a 12 person billing department that improved collections from a low 65% to 98%. At the same time, Mr. Tuinei learned how to effectively negotiate with 3rd party payors that gave a boost in annual insurance related revenue of nearly 1 million dollars for a team of only 10 general dentists. Mr. Tuinei’s early experience in negotiating with 3rd party payors caught the attention of other large group practices and hundreds of solo dental practitioners in Arizona, Utah, Nevada, Idaho and Colorado. Consequently, he unintentionally discovered an under-served section of the dental industry: 3rd party payor negotiating (aka insurance fee negotiating). Mr Tuinei opened Optimum Dental Solutions in September 2009 and rebranded to Veritas Dental Resources in 2015.
To-date, Mr Tuinei has worked with over 6700 dentists influencing over 3 billion dollars of newly negotiated revenue for his clients. Mr Tuinei currently serves as the President of Veritas Dental Solutions and is a key advisor to various State Dental Associations, CPA firms, and coaching/consulting firms in dentistry.
Mr. Tuinei is going on his 22nd year as a professional public speaker. He currently serves as the President of Veritas Dental Resources and sits on the Board of Directors for The Dental Business School, Business Ownership Mentoring of America, The Dental Leadership Academy, and a co-host on The Navigating Dental Insurance Podcast.
Mr. Tuinei has been recognized by several state Dental Associations and various dental study clubs as “The Authority” on PPO strategies and PPO fee Negotiating. His articles are frequently published in the Dental Economics and Aesthetic Dentistry magazines.
On this episode of the Raving Patients Podcast, Len sits down with Shaina Holman, to discuss how you can grow your dental startup.
Dr. Shaina Holman received her BS from Duke in biological anthropology, DDS/PhD from U of Maryland, PhD in Biomedical Sciences where she studied the physiology of infant suckling. She spent her 1 year residency at the VA in Perry Point, MD, and moved back to Chapel Hill, signed the lease on her own practice 1 year later and opened 5 months after that. Her practice has been open for 3.5 years, and now has 17 employees, a full-time associate- 8 op practice, general dentistry.
On this episode of the Raving Patients Podcast, Len sits down with Robert Elliot to discuss how strong and positive team morale is never a luxury item. It is always essential! Dental practices that can sustain high team morale while COVID disrupts their business, will be better off than those who watch it vanish! In today's practice environment, if you take care of your team and patients, they will take care of you.
Takeaways from this episode include:
- Open (and scheduled) Communication with the team
- Continuous Feedback from patients and your team
- Rewarding your team
- Unprecedented flexibility
Dr. Elliott is from Louisville, Kentucky where he graduated from the University Of Louisville School Of Dentistry. His pediatric dental residency was completed at the UNC School of Dentistry and UNC Memorial Hospital in Chapel Hill.
Dr. Elliott is a Diplomate of the American Board of Pediatric Dentistry and is an Adjunct Clinical Professor at both the University of North Carolina and University of Louisville Schools of Dentistry.
Dr. Elliott lectures throughout the year to other dentists, specialists, dental team members and residents. In his “not so much free time”, he has founded his own pediatric dental consulting business, Pedo Springboard, Inc. to help residents and pediatric dentists successfully start their own practice. He also has co-founded a second consulting business, Pediatric Dental Directions, to help private practitioners establish legacy leadership and a positive work culture.
He works with his best friend & partner and 13 rockstar TEAM members and has been in private practice for 22 years in Cary, NC.
On this episode of the Raving Patients Podcast, Len sits down with Tim Fitzpatrick to discuss how most business owners are battling information overload when it comes to marketing.
It's all so overwhelming. But, it doesn't have to be this way. By focusing on the fundamentals we can simplify marketing while making it more effective.
Takeaways from this episode include:
- How to identify your ideal clients.
- How to create clear, engaging messaging.
- How can I create a simple marketing plan?
Tim is an entrepreneur/business owner with expertise in marketing and business growth. He has 20+ years of entrepreneurial experience with a passion for developing and growing businesses. That passion served him well in operating and managing a wholesale distribution company he co-owned for nine years. The company grew an average of 60% a year before being acquired in 2005.
Since then, he’s had failures and successes that have been valuable learning experiences. He started Rialto Marketing in 2013 and has been helping service businesses simplify marketing so they can grow with less stress. Most people overcomplicate marketing. It doesn't have to be that way.
On this episode of the Raving Patients Podcast, Len sits down with Jen Kirkham to discuss how our raving patients are the lifeblood of our Dental practices, and where the controversy really lies. Is it only through reviews? They discuss ways in which our team is our greatest asset and the result is raving patients who buy, buy again and refer. They are what Jen calls governing principles in why people buy. Before you 'sell yourself' to your patients, you've got to convince yourself and your team that your services are worth raving about. And Jen will tell you how.
Takeaways from this episode include:
- They emotionally connect to what it means to have you in their corner.
- Why clarity matters - service and expectations.
- More time does not mean more trust.
- What effective meetings have to do with it.
- There's a phenomenon happening in the buying power of the consumer. All of these elements are based on governing principles in case acceptance the psychology behind why people buy (and keep buying) from you.
Jen is a keystone member of the Dental Community as a Hygienist, a Leader and a Business Strategist. Having influenced over 1,000 practices and teams in Complete Health has brought her deep understanding of clinical practice of Dentistry, Practice Leadership and Executive Leadership. She's been an integral part of building in-person and online programs that serve the dental community through Hygiene programs, Clinical Airway programs, Digital products, and Business Development for Dental Practices and companies that serve Dental Practices. Her current focus is integrating definitive and reliable accountability systems for Teams looking to or currently integrating airway as co-founder and COO of GPS; Gelb Practice Solutions.
Jen's signature approach to opportunities and services for teams and executives is through a strengths discovery of the team, maximize working systems and employs a coach mentality in all aspects of operations.
On this episode of the Raving Patients Podcast, Len sits down with Steve Anderson to discuss how to open the eyes of dentists and professionals to what truly works. And, what does not work by answering questions that they do not know to ask to facilitate their success while building a solid foundation to their future.
Takeaways from this episode include:
- The four steps for building the profitable dental practice of your dreams.
- How to avoid investment "opportunities" that will drain your bank account
- The financially fatal risk of blindly following a dental Guru's advice.
- The difference between professionals and how to tell which one is best for you.
In everything he does, Steve Anderson finds no greater joy than to impact others and leave a lasting and positive legacy of improvement.
DentalEase encapsulates Steve’s 30 years of experience working with over 1,000 dentists creating dream dental offices.
Steve’s essential guide provides dentists with the steps to renovate, construct, and successfully run the dental practice of their dreams, saving tens of thousands of dollars while building a stress-free and profitable dental practice.
DentalEase helps dentists answer questions that they never knew to ask before. Dentists call the book “An incredible encyclopedia on how to attain success as a dentist.”
On this episode of the Raving Patients Podcast, Len sits down with Greg Pellegrom to discuss how our world is changing rapidly due to technology and the #1 driver behind its convenience. Dentistry can benefit from this transition by implementing convenient platforms like SmileSnap to offer new and existing patients a quick and easy way to engage online about their dental needs. There are also major benefits to the practice from pre-screening, to filtering, and scalability from greater access.
Takeaways from this episode include:
- Let's define what a virtual consultation is and more importantly what it isn't
- Why should a dentist change from the traditional in-office consultation?
- How does this process benefit my practice? My patients?
Greg Pellegrom is the Co-Founder & CEO of SmileSnap, a New Patient Acquisition software for the dental industry. His 15 years as an accomplished Orthodontic Sales Professional have given him tremendous insight into the rapidly changing landscape of the industry. It was during this time that Greg recognized the difficulty many practices were having attracting new patients through traditional methods. In April of 2019 he launched SmileSnap and today it is used by over 700 dental and orthodontic practices throughout the US, Canada, and Australia.
On this episode of the Raving Patients Podcast, Len sits down with J.W. Oliver to discuss how dental practices can use outsourcing to reduce costs, increase efficiency and overall provide great service to their patients.
Takeaways from this episode include:
- Insourcing/Remote Working
- Making a Global Impact in Business
- Win Win Win Philosophy
J.W. Oliver is the Managing Partner of SupportDDS.
His objective is to assist dental practices and DSOs to leverage growth, increase productivity, manage costs and free up time utilizing virtual/remote teams. As a proudly Christian based business, SupportDDS believes in the Win Win Win philosophy:
- A Win for the business as we reduce payroll costs and end the frustration of the hiring process.
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A Win for the new team member, as they move into the active workforce in a country where unemployment is estimated as high as 80 percent.
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A Win for Christian ministries around the globe, as we contribute 51% of all profits to ministries worldwide.
As an entrepreneur since age 12 selling “PopRocks” from his middle school locker, J.W. has started up more than 20 companies from an insourcing center in Africa and dental imaging company to a collegiate summer baseball team, and even a skateboard park. He is an avid traveler who enjoys seeing the world and sees an opportunity in every obstacle.
J.W. has completed two ½ Iron-Men races, ten Half Marathons, hiked 6 days from Cusco to Machu Picchu all after the age of 48. He is a pilot, ordained minister, author, and podcast host. He loves to see others laugh and smile, and desires most of all to lift up and encourage others and show them Jesus.
On this episode of the Raving Patients Podcast, Len sits down with Laura Nelson to discuss the importance of investing in your team.
We tend to throw new employees to the "wolves" and then wait to see if they sink or swim. We also limit our candidate pool so much by requiring people only have dental experience. How about learning how to find the best personality and skill set for the job and then teach them dental? Then making sure the team continually trains to ensure they are growing, learning and improving as they work and help grow the office. The team can make or break a practice and unfortunately, that is the area that the dentist/owner is least trained.
Takeaways from this episode include:
- Patients don't know if you are a good dentist or not - they know how they "feel" in the office - importance of patient experience
- Case acceptance starts before the very first phone call
- To build the right team you have to know how to hire well and importance of training
- Culture trumps everything. The office culture is vital to team success
Laura Nelson is the founder of Front Office Rocks, the leader in on-demand training for dental practices. Laura witnessed first-hand that continual training was missing in the dental practice and built Front Office Rocks to be a 24/7 virtual resource for dental practices and offers training for the entire team.
Laura has authored hundreds of articles for leading dental publications and has published two books to help dentists discover their purpose and become true leaders of their practice, Step Away from the Drill and Hiring Without Hesitation: A How-To for Small Business Success. Laura is an international speaker, a member of many dental and national speaker associations and was recognized as one of Dental Product Report’s Top 25 Women in Dentistry.
On this episode of the Raving Patients Podcast, Len sits down with Reuben Kamp founder of Darkhorse Tech to discuss Cybersecurity Trends in 2020-21 and Statistics on How Compliant Offices are (hint 2%).
Takeaways from this episode include:
- Cybersecurity Trends in 2020-21
- Statistics on How Compliant Offices are (hint 2%)
- Cloud vs Local Software and the Future
Son of a General Dentist in Ithaca NY, Reuben got a Biochem (pre-dental) degree from UNC Chapel Hill thinking he wanted to follow in his father's footsteps. Realizing his truer passion was with technology, he graduated with the degree, threw it in the trash, and went to work for Benco Dental installing Computer Networks, CBCTs, Sensors, and technology all over the country. After some years, Reuben left and started Darkhorse Tech to focus more directly on IT and customer experience. Darkhorse currently supports 675 dental offices in all states, and Cayman/Guam as well!
On this episode of the Raving Patients Podcast, Len sits down with Batya Comunale to discuss the difference between social media management and social media establishment. They discuss LinkedIn lead generation, and how to build a power list as well as how to build relationships through trust.
Takeaways from this episode include:
-
Linkedin & Data base (CRM)
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Connect With Local
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Social media establishment and why to build is more important to manage
- What is the purpose of social media these days what do do and what to avoid
Batya Comunale is a renowned National Speaker, Author, Social Media Expert, and Visionary and founder and CEO of Social Connect. Batya's wisdom and sheer brilliance is best demonstrated by her seemingly endless stream of success stories by some of the biggest names in the industry. Her accolades number in the hundreds with the most recent distinction of being named one of Naples Distinctive Women 2016, 2017. She supports and or sits on the boards of no less than 42 local and national charities and has delivered seminars to tens of 1000’s of dentists and entrepreneurs nationwide. Her approach is direct and her events are powerful, provide cutting-edge fundamentals and solutions to help control and expand your business. Social media Experts for a dentist, teach dentists how to create & manage a prosperous & profitable practice online!
On this episode of the Raving Patients Podcast, Len sits down with Kirk Behrendt to discuss the 5 components to a successful practice.
Key items from this episode include:
- A Plan
- KPIs
- Rocks / Priorities
- The Right People & Systems
Kirk Behrendt speaks and consults with dentists all over the world on how to create a Better Practice and a Better Life. As one of Dentistry’s Top Seminar Leaders and Online Education Platform Experts, Kirk has invested more than 25 years of his professional life optimizing the best systems and practices within the dental industry.
Kirk has spoken at every major dental meeting in the United States. He and his company ACT Dental, have been consistently ranked as one of the Top Dental Consultants in Dentistry for the last 8 years by Dentistry Today. Inc Magazine named ACT Dental to their Inc 5000 list, as one of the Fastest-Growing Companies in the United States. Dr. Peter Dawson of The Dawson Academy called Kirk, “THE best motivator I have ever heard.” Kirk has invested a lifetime assembling the very best talent dentistry has to offer to build a trusted team of advisor experts that customize individual solutions for each dentist they serve.
“My favorite thing about being a part of this incredible company is one thing -- THE PEOPLE. Because when you find the right people, it changes your life and ultimately, it changes the game.”
When Kirk isn't inspiring dentists and their teams, he’s usually coaching or watching his kids' sports or at home doing what he loves most -- spending time with his amazing wife, Sarah and their four children Kinzie, Lily, Zoe and Bo.
On this episode of the Raving Patients Podcast, Len sits down with Mark Johnson founder of StudentLoansRx to discuss financial planning and how working with an experienced, licensed professional may be a great option to consider.
With the average dentist graduating with over $300k in student loans, many graduate with much more, especially residents, student loan repayment planning is the first major financial planning issue dentists will face. But they have other financial planning items as well: starting a family, buying or starting a practice perhaps, buying a home, upgrading transportation from years in school as well as saving and investing. Identifying a student loan repayment strategy that complements your other important financial planning goals is critical and can save thousands in unnecessary interest and anxiety.
Takeaways from this episode include:
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What should dental borrowers/graduates be doing now in light of student loan relief being extended on most federal student loans through 9/30/2021?
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What should 2021 graduates be thinking about as they approach graduation?
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Student loan repayment planning is NOT a one-time event or transaction. Greatest chance of success is within the context of an overall financial plan.
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Pros and Cons of Federal repayment programs versus private refinancing options.
Mark Johnson is the founder of StudentLoansRx and a wealth advisor with RBF Wealth Advisors in St. Louis, Missouri. Since founding StudentLoansRX in 2013, Mark has spent thousands of hours educating and helping many emerging dental professionals create plans to address their student loan debt within the context of an overall financial plan. Upon realizing that there are over 7,000 dental school graduates and residents entering the workforce each year, with anywhere from $300k-$700k or more in student loan debt, Mark knew he had to do something to help them. Prior to the Covid-19 outbreak, Mark visited between 10-12 dental schools each year educating students on the various student loan repayment strategies, and has attended a number of ASDA and other regional dental conferences. While his focus is on helping dental professionals, Mark also works with other healthcare professionals graduating with large six-figure student loan balances.
Mark's three decades in the investment and financial planning industry and his in-depth knowledge of the various federal and private student loan repayment programs, allows him to create custom plans for his clients based on their desired career path (associate, public health, practice ownership and residency) and other financial goals, including insurance and investment planning.
On this episode of the Raving Patients Podcast, Len sits down with Karen Daw to discuss how to promote safety within your practice to your patients. There's no doubt we live in an interconnected age. That is, we have more access to information than any time in human history. With so much access to information, we seem to be losing the fine art of communication. And in the era of COVID-19, safety dialogue is more important than ever. By incorporating safety efforts in our communication, we will reassure patients visiting the dental practice is safe and maximize the appointment time with less turnover per chair while providing necessary care.
Takeaways from this episode include:
- What are ways we can accomplish communicating safety to our patients.
- Walking the walk - training required in IC and OSHA
- Resources to help practices perform as a high-level team in this area
Karen Daw is an award-winning national speaker, author of numerous articles and CE courses on safety in dentistry, and a trainer for practices and healthcare systems across the country. She earned her BA from the Ohio State University and her MBA with concentrations in Healthcare Administration and Business Management. After graduating, Karen was recruited from the Emergency Department to her roles as Assistant Director of Sterilization Monitoring and Health and Safety Director for the OSU College of Dentistry.
Karen is a proud member of the Organization for Safety Asepsis and Prevention, where she also served as co-chair for their Annual Conference and Infection Control Boot Camp.
On this episode of the Raving Patients Podcast, Len sits down with Brenda McNulty from Support DDS to discuss how remote team members are the wave of the future. They also discuss how it is a cost effective way to do business, and with Support DDS how you will get the 3 wins.
Takeaways from this episode include:
- How can a remote team member boost morale in your practice?
- The 3 Wins of Support DDS
- What makes us different than other remote teams / venders
- Benefits of remote team members
Brenda McNulty has over 27 years of dental experience and is currently an Efficiency and Profitability Coach for Support DDS. Brenda brings a depth of knowledge from both the clinical and the business side of dentistry. Brenda’s expertise is helping teams work smarter not harder by simplifying the everyday tasks that occur in dental practices. Brenda creates increased profitability by establishing systems for practices that focus on the talents of each team member. Prior to accepting the position with Support DDS, Brenda has provided dental coaching with consulting and has been seen speaking on her expertise from the podium at several major dental events. Her passion for the dental profession continues to propel her forward as a key expert for dentists and teams looking to pursue more successfully their ideal practice vision.
Outside of dentistry, Brenda’s passion is her faith, family, giving back and volunteering. She has 5 children and one grandson who calls her Nana. Brenda is very active with veteran’s organizations especially the Navajo Code Talkers from World War II. She has been one of the organizers of Navajo Code Talker Day since 2006 and is proud to have been declared an honorary Navajo by the Navajo Code Talker Association. Brenda McNulty is also the Chairman of the Board for the Smile Foundation, a Non-Profit Missions program bringing dentistry to children in Mexico.
Brenda is a member of the American Academy of Dental Management Consultants and Speakers Connection Network
On this episode of the Raving Patients Podcast, Len sits down with Brady Smith, founder of HALO dental network, to discuss why you should make your services more accessible to more people.
A couple of takeaways from this episode include:
- Is "word of mouth" really the best form of marketing? How do we get more of that.
- Brady's belief that dental disease can be fixed
- Always Bitcoin
The Founder of The HALO Dental Network and fearless leader of the Tooth Fairy Army, Dr. Brady Smith, DDS, received his undergraduate degree from Brigham Young University – Idaho. Upon graduating from The University of Pacific School of Dentistry in San Francisco, Dr. Brady and his lovely wife relocated to Colorado, where Brady began his career in dentistry.
Five years later, the Spokane native returned to his home state of Washington, where he established his Comfort Dental practice in Camas. Although his practice was thriving, he wanted more. Inspired to give back, Brady launched the popular DRILLED with Dr. Brady, a podcast to help educate and demystify dentistry. Now, Dr. Brady is growing The HALO Dental Network, a global coalition of dental professionals willing to donate their services to their local communities. Not only does he lead the HALO effort, but he donates his time and services to the dentally underserved, changing countless smiles and lives.
Now a father of four, Dr. Brady enjoys playing basketball with his sons between saving smiles. He also plays guitar in a local cover band called The Playlist.
On this episode of the Raving Patients Podcast, Len sits down with Anissa Holmes, Founder of Delivering WOW, to discuss how you can maximize your marketing online.
Takeaways from this episode include:
- Simple Facebook Campaigns To Bring In Internal Referrals and Build Awareness In Your Community
- How to Integrate Existing Patients Into Your Marketing
- How To Attract High-Value Patients At The Lowest Cost.
- How To Use Google My Business To Repurpose Your Content To Scale Your Marketing Results
- How to Get New Patients From Clubhouse
Founder of the Delivering WOW Platinum Coaching program, Dr. Anissa Holmes helps practices grow by focusing on leadership, effective case presentation, systems optimization, and implementing high return marketing. Dr. Holmes is also dentistry's leading digital marketing expert, having trained over 5000 practices to leverage social media to effectively grow their practices.
Dr. Holmes has been named one of Ultradent's Female Icons of Dentistry, Dental Product Report's TOP 25 Women in Dentistry, and has been featured in top publications such as Dental Economics, Dentistry IQ, Dental Products Report, and Entrepreneur Magazine. Dr. Holmes is also the author of the bestselling book, Delivering WOW: How Dentists Can Build a Fascinating Brand and Achieve More While Working Less.
In addition to coaching and being an International Dental Speaker, Dr. Holmes has been a featured speaker at Social Media Marketing World and Funnel Hacking Live and her Delivering WOW Dental Podcast has listeners in over 125 countries.
On this episode of the Raving Patients Podcast, Len sits down with Kiera Dent, CEO of Dental A Team to discuss team culture and growing a practice. Kiera Dent is the CEO of Dental A Team; a company who believes running a practice shouldn't be hard, having an accountable can be easy, and getting home on time is your reality! Kiera’s passion is helping dentists and teams expand what they believe is possible in business and themselves.
On this episode of the Raving Patients Podcast, Len sits down with Bobby Hansen to discuss how to manage the millions of dollars of opportunities that walk through your doors each year and the easiest and most efficient way to increase production, collections, and profitability.
Takeaways from this episode include:
- Why Keeping It Simple Matters
- How Financial Options Are Crucial
- Customer Service means being on the same page
Bobby Hansen Jr. is the CEO of Treatment24seven and Velox Data Co- San Antonio based technology companies focused on leveraging big data to improve and guide dental organizations across the country in a multitude of different applications. Prior to getting into dentistry, Bobby played professional baseball with the Washington Nationals for 5 years.
On this episode of the Raving Patients Podcast, Len sits down with Kimberly Nguyen to discuss how having a touchless/contactless/digital workflow will create an excellent patient journey. Not only will your patients appreciate it, but your team will appreciate the smooth, stress-free workflow. Thus making your team and patients raving fans of the practice!
Takeaways from this episode include:
- Excellent Patient and Team Experience
- Contactless/Touchless Patient Journey
- Digital Workflow Experience for the full team
- Offer - start up dentist $2/patient and maxes out at $650
Dr. Kimberly Nguyen (WIN), DDS is a college drop-out that finished dental school at 23 and started her first de novo at 25 and her second scratch practice at 30. She practices 1 day/week and is the co-founder of Asprodental, a cloud-based practice management software that has a stress-free workflow. Aside from enjoying her family and friends, she loves travel, design, and organizing free dental community events.
On this episode of the Raving Patients Podcast, Len sits down with Minal Sampat to discuss Marketlogist, a marketing strategy school that shares expert marketing insights and strategies for success.
Takeaways from this episode include:
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What is Marketologist?
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Who is it for?
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When does it start?
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And why you should enroll.
Minal Sampat is an International Best Selling Author of her book, Why Your Marketing is Killing Your Business & What to do About It, National Speaker, Marketing Strategist, Social Media Coach, Registered Dental Hygienist, and an enthusiastic shoe lover. Minal grew up in St.Thomas, US Virgin Islands, and now resides in Washington State with her husband. She launched her first marketing company by breaking a Guinness World Record, and just this year, she launched Marketologist™ - a marketing strategy school, online for coaches/consultants/speakers, dental practices, aspiring marketing ambassadors. Minal has also been featured in industry and national press including Forbes. To learn more or get in touch, please go to MinalSampat.com.
On this episode of the Raving Patients Podcast Len sits down with Cherie Le Penske and Fred Joyal to discus Clara’s personal air filtration system and respiratory health.
N95s are uncomfortable and do not provide ideal protection, and generate enormous hazardous waste. Clara's personal air filtration system provides an ideal solution, with N99+ filtration in a reusable mask. There are issues of respiratory health that go beyond this pandemic, and dentists will be adjusting to this just as they did to the HIV epidemic, and many new safety procedures will become permanent. Takeaways from this episode include: 1. The challenge of N95s 2. Respiratory issues in dentistry that have been ignored for years. 3. The Clara mask benefits for long term protection, savings, and comfort 4. Respiratory health beyond COVID-19 Cherie Le Penske is the founder of Armor Respiration, which she formed as a superior solution to N95s in March of 2020. Five years ago she created Armor Dental, whose primary product, ScanMate provides superior retraction for digital scanning with a flexible non-reflective retractor. Fred is a speaker, author, executive coach and chief marketing officer for Armor Dental. He founded 1-800-DENTIST and wrote Everything is Marketing and Becoming Remarkable, two of the most highly regarded books on dental marketing.
On this episode of the Raving Patients Podcast, Len sits down with Douglas Sligting to discuss how a practice can build predictable, profitable, and sustainable results.
Takeaways from this episode include:
Subscription based marketing is the future of practice marketing.
How analytics can predict results and establish correct budgets
Correct reporting educes patient acquisition costs
Antiquated onboarding and diagnosis vs. intelligent analysis and empowering the practice.
The marketing must leverage the latest technology and be driven by intelligent analytics. Additionally, it should be comprehensive and cover: Online Visibility, Growth Campaigns, and The 7 Profit centers.
• The latest technology - Automated data collection through Google, online public aggregates, and dynamic call tracking. This produces real-time, unbiased, and accurate reporting and diagnosis.
• Intelligent Analytics - We follow the data from lead to confirmed patient. This data path allows us to use key metrics to predict future success and fine-tune current efforts to improve results and lower per-patient acquisition costs.
• Online Visibility - How easy is it for prospective patients to find you online including the quantity the quality of your reviews.
• Growth Campaigns - Campaigns that use intelligent data paths to ensure consistent profitable and predictable growth.
• The 7 Profit Centers - Marketing is the key metric in determining the overall profitability of any practice. We provide solutions in each of the 7 profit centers: 1) Perceptions & Branding, 2) Phone conversion skills, 3) Patient referrals, 4) Ancillary sales, 5) Case acceptance, 6) Reactivation, 7) Insurance Management (Improving reimbursement rates)
Douglas Sligting is the founder and CEO of Ascent Practice Growth Strategies. He has spent his entire 25-year career in marketing, working for national advertising agencies in addition to owning his own agency for 10 years before creating Ascent. Doug’s singular vision is to help dentists thrive in today’s evolving dental industry by focusing on a proactive, comprehensive, and strategic marketing approach.
On this episode of the Raving Patients Podcast, Len sits down with Tapan Patel and Eric Weeden from True Lark to discuss the current state of patient communications, the 'why' behind the current state, how the dental technology landscape has changed over the past several years, and how True Lark can help rethink a practice's approach to patient communications.
Takeaways from this episode include: 1. The current state of patient communications and dental technology and why it's broken. 2. Ignoring the problem leads to lost revenue and poor patient experience. 3. Modernization of the dental technology landscape over the past few years. 4. What True Lark is and how it helps bridge the patient communication challenges. Tapan Patel is the head of product at True Lark, and brings 10+ years in building leading edge technology products. He leads the effort of gathering and synthesizing feedback from the market and translating this into meaningful products. Eric Weeden is the head of Sales and Marketing at True Lark, and brings 20+ years of leadership experience to the team, focusing on building sales, marketing, and implementation strategies that drive business growth and retention.
On this episode of the Raving Patients Podcast, Len sits down with Brad Ferris to discuss how far too many practices don't focus on the elements that motivate patients and secure their commitments. And, how his approach is often transactional vs. therapeutic in the conversations he creates with his prospects and patients.
Takeaways from this episode include:
- Transactional Conversations & Impact on Patient Experience
- Therapeutic Relationship Creation
- Sales Best Practices for Clinicians & Treatment Coordinators
- Patient Experience & Journey
Brad Ferris is a practicing RN, graduate of the Lawrence Kinlin School of Business and co-owner of ClinicGrower; a medical marketing agency that provides evidence-based and best practice marketing techniques for dental practices across North America. Brad coaches practices on how to optimize their interactions with patients to transition them from a transactional approach to a more effective conversational approach. By focusing on creating an ideal therapeutic relationship practices are able to better bridge the gap between patient needs, increased patient satisfaction and higher case acceptance.
On this episode of the Raving Patients Podcast, Len sits down with Laura Brenner to discuss the realities of your dental career. Many of us spend our entire dental careers taking care of everyone else. We want so badly to make our staff and patients happy that, in the process, we often do it at our own expense. When people pleasing and perfectionism take over, we end up carrying the weight of the world on our shoulders, and that pressure starts to break us down. It can lead to burnout and career dissatisfaction, which is unsustainable. If we can begin to draw boundaries, take care of ourselves, and understand how we really want to practice, we can design a career on our terms. We can better work through our stress and create more career satisfaction.
Takeaways from this episode include:
- There is no one size fits all approach to "being a dentist".
- How people pleasing can increase burnout.
- How the dentist's career satisfaction can affect the entire business.
Dr. Laura Brenner graduated from Baylor College of Dentistry in 2001 and moved to Denver to establish her dental roots. She worked in private practice for 10 years until she left clinical dentistry behind for good. As the author of the Lolabees blog and “10 Reasons Your Dentist Probably Hates You Too,” she began connecting with other dentists from around the world who wanted more from their careers. This work inspired her to become a Certified Professional Coach who is passionate about helping dentists find joy in their careers again.
On this episode of the Raving Patients Podcast, Len sits down with Dayna Johnson to discuss how to create productive workflows for in your dental practice for an optimum dental team. It comes from a team that has a systematic approach to managing patient care, communicating with their patients and balancing their day. During this podcast we will talk about those daily, weekly and monthly systems that are essential to making sure all the pieces fall in to place. >>FREE RESOURCE<< Listeners can opt in to receive Dayna's free resource guides for their daily, weekly, monthly workflow which will help give best practices for the dental team and the doctor. Takeaways from this episode include: * Let's map out the ideal day, week, and monthly routines to create a workflow that gets results.
* The turnover in the dental industry is incredible and many of the new team members have come from outside dentistry. Routinely, there is no organized way of on-boarding new team members to know what their primary role is in the practice and they get frustrated.
* We need to get back to the basics and re-focus on our core systems. The dental practice will be more successful and patients will be better taken care of if we get back to the roots of the systems.
* The teams entire day revolves around the practice management software and we need to get the systems into the software so the entire team is on the same page. When you are working systems outside of the software things will fall through the cracks.
Dayna Johnson loves her work. With more than 25 years of experience in the dental industry, Dayna’s passion for efficient, consistent, and secure systems is grounded in personal understanding and professional expertise. With a direct, pragmatic approach, Dayna helps clients develop standardized protocols for all practice management systems. Seeing a need in the dental industry for more resources, she founded Novonee® – The Premier Dentrix Community in 2016 and helps cultivate Dentrix superusers all over the world. Dayna knows that your entire day revolves around your practice management software and the more you learn the more productive and stress-free your office will be. When she is not training, speaking or writing an article, Dayna enjoys spending time in the garden, golfing and hiking in the Rocky Mountains. Dayna is a total foodie and when on the road searches out local restaurants to support the local economy.
On this episode of the Raving Patients Podcast, Len sits down with Matthew Petchel to discuss how to use a proven system and measure ROI to leverage digital marketing for your practice.
Some takeaways from this episode include:
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How finding 'big case' patients requires a precise strategy - you're likely not spending enough on their Google/Facebook/Instagram Ads
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Your phone isn't being answered 100% of the time - and the person answering the phone is not selling your services - they're just answering questions.
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The importance of a treatment coordinator in new patient acquisition and must be trained to 'listen & sell'.
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The importance to trust your digital agency/website company since the vast majority of new patient leads will come from this.
Matthew Petchel is a dental industry marketing veteran who owns Brand Target - a marketing and branding agency for healthcare companies. He also helps run Microsite's dental vertical by helping dentists use big case marketing to be #1 in their market for either implant or cosmetic procedures. Eight years ago, Matthew wrote 'Branding In Practice - The Little Black Book of Branding Secrets That is an Absolute Necessity to Dentists Success'.
On this episode of the Raving Patients Podcast, Len sits down with Dr. Eric Block to discuss anxiety, burnout, and mental health of dentists. They also discuss DealsforDentists as well as Dr. Block's story to becoming a dentist.
About Dr. Eric Block:
I got my DMD from the Nova Southeastern College of Dental Medicine in Ft. Lauderdale in 2002. After NOVA, I knew I wasn't ready for private practice both clinically and mentally I also wanted to get involved with implants b/c I thought it was a future and a way out of just doing general dentistry. I actually thought I was going to be a quote unquote implantologist and just placed and restored implants all day. I went to BU and completed a two-year Dental Implantology residency at Boston University in 2004. It was like a mimi perio/pros but focused on extractions/bone graft and placing and restoring implants. After BU, I entered Private practice after school with about $300Kin debt. I associated for many years and am now a partner/owner of Acton Dental Associates, Which is a 9 operatory multi-specialty practice with about 4500 active patients. I started www.dealsfordentists.com during the coronavirus shutdown. It is a free marketplace where dentists can find the latest new customers from vendors across the industry. Also started The Deals for Dentists podcast where I interview dentists and vendors to find out their stories and how they can help other dentists. Especially young dentists nationwide. I am also writing a book (title to be named later) about dentists and their mental health.
On this Facebook Live series converted into a podcast, Len sits down with Paul Lowry to discuss how to revolutionize your dental membership plan.
Some takeaways from this episode include:
- Allow patients to customize and choose what they want in their plans.
- Utilize a rewards program to increase plane retention, treatment acceptance, and referrals.
- How do you match the revenue to each patient with the services received, and then credit the appropriate provider?
- Membership plans should be a marketing tool (new patients and retention)
Dental Menu is a complete platform that allows dental providers to offer subscription plans directly to their patients. Easily create a ‘menu’ of services for your patients, empowering them to select and build a plan that suits them. What does that mean? A simple path to more patients on your plans! Finally a solid alternative to dental insurance for the uninsured.
Paul Lowry is a small business expert who specializes in marketing. For the past 10 years he has generated thousands of patients for dental practices. Three years Aho he co-founded the Brigham Young University in Advertising and Marketing and an MBA in Utah State University.
On this episode of the Raving Patients Podcast, Len sits down with Andrea Adams Miller to discuss publicity, and the Keep Smiling Movement.
Andrea Adams-Miller, CEO, TheREDCarpetConnection.com, International Publicist & Speaker, Author, and Sponsorship Acquisitions, she knows that nothing is more significant than having someone on your team that has your back! Imagine how good it feels to have someone you trust to assist you in getting into the limelight, collaborating JVs, creating supplemental products, setting up partnerships and sponsorships, managing your events and product launches, and more…
Regarding the Dental Field, Andrea is an advisor for Ph Dental and a publicity advisor for two dentists. She is also trained in hypnotherapy and has provided dental hypnotherapy for patients.
Pulling back the curtains, what you may not know is that Andrea Adams-Miller left law enforcement in her early 20’s to master a 30+ year successful practice as a relationship expert, international keynote speaker, author, and consultant. However, after 20 years of amazing media exposure, interviews, and keynotes, her peers started asking her for her help in their businesses, and BOOM! Andrea found a new passion for helping others achieve their top successes utilizing her experience and success. The RED Carpet Connection was off and running!
As a positive force of energy, Andrea whirls around in your sphere wearing many hats to make the right connections, devise the best solutions, and implement the smartest marketing ploys to increase your authority, credibility, and income in more ways than one! The ideas are limitless! That’s why she has been contracted by the best of the best, the greats behind the greats, the greats behind the men who have consulted for Les Brown, Jack Canfield, Joe Theisman, Seth Greene, Dean Graziosi, Kevin Harrington, and more.
As an award winner business leader, she has been honored as the American Associations of University Women’s “Leader of the Year,” and Business Professional Women’s “Leader of the Year. Additionally, she has been recognized as Women Economic Forum’s “Woman of Excellence” and “Iconic Women Changing the World.” Her proudest accomplishment was the surprise to be honored as “The Heart of Gold” winner, where she was nominated and voted for by 450 of her peers.
An engaging international speaker, she has shared the stage with Anthony Hopkins, Jason Alexander, Frank Shankwitz, Brian Tracy, Stedman Graham, Les Brown, and more...Her extensive background goes beyond traditional academia which includes a BA in Psychology, an MS in Public Health, and a Ph.D. (abd) in Public Health Community Education and Promotion. She is trained and certified as a Neurolinguistic Practitioner, Hypnotist, Laughter Therapy Practitioner, Biofeedback Practitioner, and more. She incorporates these tools to propel her client’s business, publicity, book, social media, and funding!
Presently, she is on a mission to further www.TheKeepSmilingMovement.com, a 501(3)c, which strives to amplify people who inspire goodness and happiness in others. These people are photographed with a Keep Smiling card and showcased in a series of books “Keep Smiling: Shift Happens” and on social media. Our modern-day ‘Who’s Who’ recognizes everyday people, celebrities, authors, speakers, athletes, and specialty groups for their contribution to our society. With Keep Smiling cards in 24+ languages, we desire to capture smiles all over the world to show the power of the universal language of a smile.
She lives on a 50-acre farm in Ohio with her husband Tom. She has three amazing adult daughters, Destiny, Devony, and Demiya, a 4-year-old granddaughter Mavis, and a 1-year-old grandson, Warren.
On the first episode of Season 4's The Raving Patients Podcast, Len sits down with Jeff Buske to discuss leadership and how to live a "leading edge life" and leave a legacy. They discuss how one of the biggest problems in dentistry we face today is playing ALONE, and the daily stressors that dentists face. Some of the topics discussed in the episode include: 1. Power. Potential force made real. The capacity to do, and how 8 simple promises you can keep to yourself everyday to allow yourself to unlock and generate endless power daily. 2. Vision. Without vision, you will be stuck in your comfort zone and will not continue to grow. We are either expanding or contracting in life. 3. Clarity. This is the modern man's currency. Without clarity your ship will blow whichever way the wind will take you. Dr. Buske has received world-class training in occlusion and full mouth rehabilitation at the Dawson Center for Advanced Dental Studies and completed an Implantology preceptorship the University of Texas, San Antonio.
Known for his excellence in cosmetic dentistry, Dr. Buske has cultivated professional relationships with some of the premier ceramists and lab technicians in America. With his advanced training and artistic eye combined with our minimally invasive technology, Dr. Buske can easily transform your smile and confidence.
On this episode of the Raving Patients Podcast, Len sits down with Ken Rochon to discuss The Keep Smiling Movement, as well as amplifying goodness through reviews. The Keep Smiling Movement is a nonprofit that Amplified Goodness. We are a Society Merging International Leaders and Entrepreneurs for Social Responsibility (S.M.I.L.E.S.) They take photos of people all over the world holding Keep Smiling cards and for some of them, we document their stories of how they came to smile after trials and tribulations and how they create smiles for others. These images are posted in themed books and we also support additional 16+ other nonprofits with advocacy and awareness including issues related to Veterans, Homeless, Orphans, Cancer Survivors, and more. They are currently seeking Dental Partners for providing dental health care, dental implantology, and dental cosmetic surgery. Ken Rochon is an accomplished serial entrepreneur, who has established his successes with The Umbrella Syndicate, Big Events USA, Perfect Publishing, & Absolute Entertainment, a DJ business. He is a Social Proof Celebrity Event Photographer, International Keynote Speaker, Published Author of 26+ books, and Forerunner of the nonprofit organization "The Keep Smiling Movement" He is Past Honoree as Most Influential Business Connector.& Entrepreneur of the Year. Ken's primary focus is to support and promote great leaders, authors & speakers. He reaches about 45,000 FB users per week and he helps 800+ FB pages grow w/ Amplification campaigns &; event strategies. His page has 100,000+ clicks of engagement a week, making it one of the most active social media pages w/ 947+ 5-star reviews! However, Spreading Love & Acceptance with the NonProfit Keep Smiling Movement which doubles as an International Marketing Strategy for Speakers, Businesses & NonProfits is his passion as well as his love for his 6 year old son Kenny who lights up his life with his laughter.
On this episode of the Raving Patients Podcast, Len sits down with Mimi Do to discuss reviews on Yelp.
As Yelp's Local Business Partner, Mimi is building a thriving network of local business owners. She hosts a series of online and offline events to provide business owners with resources that help them succeed and grow. She is also the local Yelp For Business Owners guru based in San Francisco. She can provide on demand trainings for local business organizations upon request and also regularly takes actionable feedback from the business community to the different business owner focused divisions at Yelp HQ.
On this episode of the Raving Patients Podcast, Len sits down with Trevor Mauer to discuss the future of private practice dentistry versus corporate dentistry.
Takeaways from this episode include:
1) When will 50% of dentistry be corporate
2) Ownership versus employee
3) Dental grad trends
On this episode of the Raving Patients Podcast, Len sits down with Paulson Thomas to discuss how operations and staff management impact growth for a practice with relation to lead generation marketing.
Takeaways from this episode include:
1) Staff and operations management
2) Mindset of the practice as a whole
3) How growth and marketing plan align with your business model
Raised in a Pentecostal christian household as the pastor's son, Paulson learned a few things about audiences and keeping God first above any business adventure.
Ranging from organization behavior and operations he grew up in the environment of people management at a very young age.
With hands on clinical experience of 13 plus years in Radiology allowed him to understand how physicians' function and also how healthcare giants grow at a rapid pace.
Few expensive receipts like my MBA in Finance gave me the insight for leadership and a deeper dive into organizational culture and vision which allows him to really provide a shoulder to shoulder approach with practice owners.
At Innovate Fast, they are currently working with 100+ practices across North America alone and spend over 2.5 million dollars in paid advertising which allows him to clearly give direction to any practice in any industry when building a comprehensive reputation with the main focus on internal operations first and later adding fuel to the fire with marketing.
On this episode of the Raving Patients Podcast, Len sits down with Dan Delmain to discuss online marketing, website design, and new patient marketing/advertising.
Takeaways from this episode include:
- How to prepare your website for the voice search revolution
- How to attract more fee-for-service patients
- What dental marketing will look like in 2024
- Attracting new patients - The best online marketing investments
- How to turn website traffic into more new patient appointments
Since 2009, Dan and his team at Delmain have helped dentists around the US tell their unique stories, attract the right patients, and grow their practices through search engine optimization, content marketing, Google Ads and website design. Dan is a proud member of the Academy of Dental Management Consultants and is a frequent contributor to dental publications, podcasts and conferences, including Dentistry IQ, DentalTown and Bulletproof Dental Practice.
On this episode of The Raving Patients Podcast, Len sits down with Mike Pedersen to discuss multi-channel marketing, marketing budgets, know your numbers to set realistic expectations.
Takeaways from this episode include:
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Multi-Channel Marketing (ie. FB and SEO).
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Knowing Your Numbers (cost to acquire a new patient; recommended budget)
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Local SEO (Google Maps) Rankings For The Most Phone Calls
Mike Pedersen is the founder of The Dental Boost. Mike's background in digital marketing goes back to 2001 when he launched the first golf fitness membership website on the internet and it became a 7-figure business. He is a website usability and conversion expert, along with a strong digital marketing team of developers, SEO specialists and Social Media Marketing. In his spare time he's either at the gym or the beach.
On this Facebook Live series converted into a podcast, Len sits down with Andy Cleveland to have a candid discussion about A/R, how much money is out @ 30,60,90, and whether or not it is related to insurance or patient responsibility. Takeaways from this episode include: 1) What does your A/R look like? 2) What can you do internally to collect on your accounts? 3) Why should you consider using a collections agency? Andy Cleveland, “The Dental Accounts Receivable Ninja” has been in the Revenue cycle space for almost 20 years and has served a variety of capacities. He started working with dental practices on the collections floor motivating difficult patients to pay on everything from hygiene visits to full mouth restorations. Learning the business from the ground up he developed a proficiency in recovering lost revenues and rose to the top of his field. He realized his skill sets were better utilized working with clients so, he moved to the consulting and service side of the business where a greater impact could be made.
Currently, he works with individual and group practices optimizing their patient accounts receivable process to ensure maximum profitability and efficiency, frustration reduction and patient retention. He has partnered with the country’s leading collections firm www.tekcollect.com He is the creator and Sensei of www.profitgeneratingninjas.com a free resource designed to help dentists find reputable partners to help with other crucial functions in their practices. He has been interviewed on DentalTown, is a member of The Academy Of Dental Management Consultants (ADMC), a member of the American Associaton of Dental Office Management (AADOM), and is a speaker and networker that enjoys specializing in the dental field.
On this episode of the Raving Patients Podcast, Len sits down with Cody Butler to discuss dental marketing tips that have produced over 22,000 appointments.
They also cover marketing strategies including emergency dental, and dental implants.
On this Facebook Live series converted into a podcast, Len sits down with Robert Marcus to discuss the app that Robert has personally used for years in his office to increase his case acceptance. It is part of a larger narrative. And, it is his goal today to share the narratives and mindset that he recommends to help doctors be more productive.
Takeaways from this episode include:
1) In dental offices that I visit around the country I find a case acceptance is around 50%.
2) Case presentations largely center around money and insurance and rarely are emotional.
3) There is a better way, using this app, to present cases.
Dr. Marcus (Bob) hung up his scrubs in 2019 and moved to the education and coaching field. Many doctors consider him a mentor given his 26 years of experience with treatment of all types. He is the founder and President of Kick Your Apps, Inc., the company that brought DDS GP to the dental field. He also lectures nationally on CEREC and related subjects. Bob is ready to take your practice to new heights!
On this Facebook Live series converted into a podcast, Len sits down with Geri Gottlieb to discuss how we mange life both inside and outside the practice. Having systems in place for open and honest communication was very important before the pandemic, and even more so now.
Takeaways from this episode include:
- Communication Rhythm
- Stress and Importance of Trust
- Collaborative Tension
- Watching teams and leaders feel the stress of the continued Pandemic and the affect on team morale and communication.
With over 28 years in the dental industry, Geri has useful experience in everything from practice management and patient treatment to administration and leadership. In addition to having owned two large periodontal practices with her husband Dr. Bob Gottlieb. Launching her own business in 2019. Geri now understands even more so what it takes to successfully grow and develop a business from the ground up. This experience, and her continuous education gives her a better understanding and empathy of the multiple silos in our industry; clinical, leader, manager, and owner.
Always looking to accumulate more knowledge and understanding; Geri has certifications in adult learning, Behavioral Therapy, The the Five Behaviors of a Team and DiSC Behavioral Assessments. These allow her to generate unique insights into the personal needs of each member of your team. She also spent 4 years as a lead coach with ACT Dental Practice Management and Motivational Speaker Kirk Berhendt.
Geri’s passion for organizational health, team and leadership development are the foundation of her coaching philosophy, and are some of the necessary ingredients for sustainable growth and development of any business.
On this Facebook Live series converted into a podcast, Len sits down with Brennon Dean to discuss how technology is adapting to COVID-19. And, how you can leverage that to technology to become more efficient.
Takeaways from this episode include:
1) Paperless and why it's a good idea for your practice, especially in a world with COVID-19
2) Automating the routine tasks and how that saves you money
3) Online scheduling / FlexBook -- one of our newest features. What makes it different and why it works so well
4)How the above tie in to creating a great experience and creating raving patients
Brennon Dean is the founder and creator of Flex Dental, one of the fastest-growing paperless and practice efficiency platforms that serves clients across the United States and Canada. Flex is perhaps best known for its patent-pending treatment planning and case presentation platform, but offers practices a comprehensive suite of tools that includes two-way text messaging, integrated in-office and online payments, recall & reminders, mobile apps for iOS and Android, FlexBook, the most-advanced online scheduling solution on the market today and much more.
Flex was born in a dental practice — Brennon and his wife, Dr. Jennifer Dean, own and operate Rancho Santa Fe Family & Cosmetic Dentistry near San Diego, Calif. After opening the practice in 2016 and finding himself frustrated with the lack of easy-to-use patient communication software on the market, Brennon began to develop his own applications to make operations smoother, save the team time and improve patient treatment case acceptance. When a specialist the office refers to saw one of the applications Brennon had built, he had to try it out in his pediatric practice and Flex had its first client.
Today, Flex clients send and receive nearly 3 million text messages a month, process over $10 million in transactions and collectively serve the oral health needs of more than 2 million patients.
Prior to finding himself in the dental industry, Brennon held a variety of technology, business analytics and IT roles at Sony Electronics, 24 Hour Fitness and ResMed, a pioneer in cloud-based medical device technologies.
On this Facebook Live series converted into a podcast, Len sits down with Kay Huff and Dona Schulz to discuss how to quickly shift your strategies in the age of COVID -19 for acquiring the right patients, delivering concise and profitable treatment, and refocusing on growth.
Takeaways from this episode include:
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The importance of your active patient number
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Scheduling productively more treatment fewer appointments
Kay Huff is the Director of Coaching for Benco Dental. She started in dentistry in the 1980’s. Since then she has been lucky to support, and help hundreds of dental practices meet and exceed their goals.
Dona Schulz, RDH, BS, MBA carries three decades of expanded dental practice experience, providing clinical coaching e dental technology to include CAD/CAM, digital dentistry and diode laser implementation. Dona elevates practices to create interoffice synergy, balance and growth while achieving clinical excellence. Dona is a Benco-certified technology trainer, former corporate national director of dental hygiene and adjunct clinical hygiene instructor. Dona is a 2009 recipient of the ADHA Hygiene Hero Award; the 2011 RDH Magazine and Sunstar Americas Award of Distinction recipient and the 2005 “Service to Community” recipient.
On this Facebook Live series converted into a podcast, Len sits down with Heath Brantley to discuss the 3 key pain points for patients: Fear, Money and Time. Technology helps us with all 3 of these. As it relates to dental education, taking time off from the practice to travel is not practical for many and education is tinged with a lot of corporate bias it seems. We focus on practical solutions and have a fairly agnostic view when it comes to what we teach and recommend.
Topics that are covered in this episode include:
1) Laser Dentistry
2) Wendell Learning Center and its philosophy- we offer in person, small class size.
3) COVID-19 caused us to shift to an online model which has proved to be successful. Trying a new format of videos: narrated and uncut dental videos
Dr. Heath Brantley is the owner and founder of both Wendell Family Dentistry and Wendell Learning Center which provides dental continuing education in a small group environment and focuses on “smarter dentistry, happier dentists.” He is passionate about incorporating technology to enhance patient experience and increase efficiency. Dr. Brantley believes that patients are smarter than ever and aware that dentistry is a service, an art, and not a commodity. They value dentistry that saves them time, appointments, and that is comfortable. Technology allows us to diagnose more accurately and treat faster with significantly less discomfort.
On this Facebook Live series converted into a podcast, Len sits down with Jonelle Anamelechi to discuss how the 'face' of pediatric dentistry will certainly change. This is a time us more than ever to use our emotional intelligence, and behavior management (of parent and patient) skills to continue to have our families be raving fans. Takeaways from this episode include:
1) Pediatric Dentistry now in a world of 'hurry up' --prior to COVID-19.
2) Pediatric Denistry now in a world of 'slow down' -during COVID-19.
3) The core skills that make us great in pediatric dentistry--back to the basics.
Is wearing a pizza hat apart of your team’s job duties? Is knowing how to sing “I will survive” in your best Chipmonk voice something you do on a daily basis? No? Well, at Dr. Anamelechi’s office it is. Meet Dr. Jonelle Anamelechi, Mom of two, Board Certified Pediatric Dentist and owner of Children’s Choice Pediatric Dentistry and Orthodontics.
She is a graduate of Duke University and the University of North Carolina Schools of Dentistry and Public Health. Following graduation, she completed the specialized Pediatric Dental Residency Program at St. Joseph’s Regional Medical Center.
In addition to her private practice, she is a member of the teaching faculty at Children’s National Medical Center and Georgetown University Medical Center. She is also the past president of the DC American Academy of Pediatric Dentistry. She loves mission trips, spending time with her family, bikram yoga, and practicing her dance skills for that one day call to be Beyonce’s backup dancer. Until then, she is on her way to becoming a master Playdough builder with her son (4) and daughter (1).
On this Facebook Live series converted into a podcast, Len sits down with Sean Hamel to discuss how Google My Business optimization is a powerful, and often overlooked part of any practice marketing strategy. They discuss how to weaponized your GMB, and take actionable steps to improve your business listing today.
Takeaways from this episode include:
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GMB - A powerful and often overlooked piece of the marketing puzzle.
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Important functions of your GMB.
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Action steps to take to optimize your GMB.
Sean Hamel has been a natural marketer all of his life. From starting his own landscape company in the fifth grade to years spent touring the country as a professional musician, Sean is a natural relationship builder, brand creator, and outside-the-box thinker. Sean founded Art of Dental Marketing in 2016 because he was tired of seeing dentists being over-charged and underserved in all aspects of their practice marketing.
ADM builds ultra-fast, video-based websites that blossom on a foundation of real relationships, community connection, solid branding, and great patient experiences. Sean and his team focus on helping dentists be intentional in their marketing and build their practices without gimmicks or discounting their services. At ADM, it's about the story you tell, not the dentistry you sell.
On this episode of the Raving Patients Podcast Len sits down with Angela Davis-Sullivan to discuss her book, coming home to a better practice, the importance of creating the office YOU want. They also cover how leadership really counts- in good and bad times.
Takeaways from this episode include:
1) Great time to reset, and create the practice you want.
2) Why leadership is critical now.
3) What teams really need from their leader.
Angela is a Dental practice business and development coach. Angela brings over 30 years of hands on experience, while helping doctors and teams reach their full potential. Angela is also a speaker and educator for dental practices. Her background as an administrator, expanded function dental assistant, New patient coordinator, office manager, and advanced training with dental management systems is invaluable with the day to day operations in a dental office, with the doctor, and with the team.
Angela has a special passion and skill for bringing out the best in team members and developing outstanding office managers as well as helping dentists become better leaders.
On this episode of the Raving Patients Podcast, Len sits down with Susan Leckowicz and Russell Mann to discuss the decisions to leave a large dental insurance company.
Takeaways from this episode include:
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Making the decision to leave PPOs or reduce your dependence on them. Knowing your patient numbers.
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Having the right mindset, and verbal skills for the Dr. and the team to explain the change to the patients and have payment options.
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Strategy to become more profitable, creating a membership plan, and creating the "Raving Patient" experience.
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A marketing strategy, plan and tracking conversion and case agreement, is critical, to replace the patients who will leave and to start doing the type of dentistry you really want to focus on.
Dr. Russell Mann graduated from the University of Texas in Houston and has been in private practice for the past 25 years in Manchester, NH. He has 5 team members, works 3.5 days per week and takes 4 weeks off per year. In 2015 he left Delta Dental after creating a plan with Susan Leckowicz, has never been happier. He enjoys spending time, with his wife Kelly, children, grandchild, and the Whiskey brothers, his 3 toy poodles. He is an avid bass fisherman and maintains a very large salt water fish tank in his office.
Susan Leckowicz is the CEO of Dental Coaches, she has been in dentistry since the age of 14. She started assisting in her father's practice, practiced dental hygiene for over 20 years and for the past 12 years has been coaching dentists and teams to grow their bottom line, while working smarter and not harder. In her spare time she loves yoga, the outdoors especially the beach and fishing.
Cofounder and Chief Revenue Officer at Get Practice Growth, Pete Johnson, joins us on Raving Patients Podcast to discuss different video & digital marketing strategies aimed at driving brand awareness and influencing public perception in a positive way. From the types of videos to create, to where those videos should live, and everything else in between. Pete will also discuss software solutions Dental Practices should consider deploying in order to ensure marketing dollars are spent wisely on and on the channels with the best ROI.
Takeaways from this episode include:
1) Why is video the most effective medium when delivering messaging to your audience?
2) How should I be using video to reinforce extra safety precautions my practice is taking?
3) Where should video content live and be distributed to maximize exposure?
4) Custom Websites vs Semi Custom Websites... what is the difference and why does it matter?
Pete Johnson is an entrepreneur, video marketing expert, and professional storyteller. He has spent most of his career in sales and marketing, with the last 7 of those years specifically focused on the dental industry. In early 2018, Johnson cofounded Get Practice Growth, and set out to disrupt the dental industry. His company focuses on using proven video marketing strategies & leveraging software to help practices communicate their stories effectively, earn their patients’ trust, and generate (as well as verify) the revenue generated by their marketing efforts.
On this Facebook Live series converted into a podcast, Len sits down with Jessica Emery to discuss how she created a 100% FFS practice from scratch, & how marketing has been essential in keeping the practice running.
Topics covered in this episode include:
1) 100% FFS practice in heavily saturated area of Chicago, making over 7 figures
2) Importance of social media marketing
3) Content Creation
4) Juggling it all (being a mom, being the breadwinner in the family, working full time, managing multiple businesses)
Dr. Jessica Emery is a wife, mother to 3 young kiddos, a daughter, a sister & an aunt! She was born in Massachusetts, but now lives in Chicago! She is the owner of several companies including Sugar Fix Dental Loft, Dental Soiree, Soiree Stock, White Haute Teeth. She also has Instagram accounts that she runs for those businesses, as well as Dr. Jessica Emery and Dental Girl Gang. Sugar Fix Dental Loft is a 100% Fee-For-Service dental practice that she opened from the ground-up over 12 years ago. White Haute Teeth is a whitening bar that offers flights of white! Dr. Jessica Emery is her personal space where she shares all about her life, dentistry, travel, fashion, etc. dental soiree is her dental digital marketing company. They specialize in content creation unlike any other company out there! Her final business is Soiree Stock- a place that they’ve created beautifully styled stock photos for dentists as well as hashtags & captions. She also has 2 podcasts: The Dental Diaries and Dentists Get Social!
On this Facebook Live series converted into a podcast, Len sits down with Zak Allmand to discuss solutions for dental offices to minimize their costs and maximize their collections. They also cover how you can provide contactless payment solutions to overcome desk hurdles that we encounter at dental offices. Topics discussed in this episode include: 1. Contactless payments 2. Text to pay options to maximize patient flow through the office 3. Reducing your monthly fees by combining services Dr. Allmand graduated from Indiana University Dental School in 2005. Post-graduation, heserved our country in the United States Air Force for 5 years, deploying to Afghanistan in support of Operation Enduring Freedom. After fulfilling his service, he purchased his first dental practice, where he quickly realized that there was much more to running a successful practice than merely being a good clinician. Through his journey of overhead control, he formed Apex Payment Solutions as a means to educate and assist his colleagues by helping them control their overhead costs, give them reassurance of fair pricing, and provide secure technology that reduces the risk of credit card processing. By providing these services Apex has helped over 600 dental practices take back control of their expenses and grow their profitability. At Apex Payment Solutions, our goal is to remove these stresses, so health care professionals can return their focus to what is truly important; caring for their patients
On this Facebook Live series converted into a podcast, Len sits down with William Moorhead to discuss how to error proof the dental office using systems and checklists that you can provide your team with the same error proofing that pilots use with their safety checklists. You wouldn't consider getting on a plane if you knew the pilot wasn't going to use a checklist. Why would you want to run your dental office without them?
Dr. Moorhead, also known as Dr. Checklist because of his expertise is applying systems to dental offices, will show how your dental can out-think, out-serve and out-perform all their previous efforts, all while helping your patients feel safe and well-cared for, even in this pandemic environment.
Takeaways from this episode include:
1) Learn the advantages of systems and checklists that help focus your team and prevent errors.
2) Learn how to create systems for all areas of your practice.
3) Learn immediate skills that will improve your bottom line when we re-open our offices.
William J. Moorhead DMD has practiced family, and sedation dentistry in Flemingsburg, Kentucky for over 30 years. A graduate of the University of Louisville, Dr. Moorhead has served as President of the Blue Grass Dental Society in Lexington, Kentucky, Chair of the Kentucky Dental Association Executive Board, and President of the Kentucky Dental Association.
Dr. Moorhead has received Fellowships from the Dental Organization for Conscious Sedation, the Pierre Fauchard Academy, the International College of Dentists and the American College of Dentists. He is a member of the American Dental Society of Anesthesiology, American Dental Association, Kentucky Dental Association and the Blue Grass Dental Society.
On this Facebook Live series converted into a podcast, Len sits down with Allison Lacoursiere to discuss the future of clear aligners, tele consults, and teledentistry. The opportunity to create revenue with clear aligners during these unprecedented times. The importance of connecting with your patients and building relationships virtually and through social media. This will allow you to think differently about your clear aligner systems and find opportunities to show up during this global pandemic in a way that can help your business grow and bring in more opportunities.
Takeaways from this episode include:
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The future of clear aligners and tele-dentistry.
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The power of having an aligned team in the clear aligner process.
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What this global pandemic taught us about virtual communication.
Innovator Allison Lacoursiere, RDA, OA, CPC, ELI-MP is the creator of the Clear Aligner Systemization methodology. Allison helps dentists and teams streamline efficiencies to increase both patient and practice satisfaction and health. A native Canadian, Allison moved to Bermuda at the age of 19 to work as a dental assistant and to seek adventure and try something new. She incorporated a system in that practice that generated $80K/ month in clear aligner production. With over a decade of dental practice experience, Allison is a sought-after mentor and speaker. She helps dental teams improve culture, increase production, and grow into their full potential. She is certified through International Professional Excellence in Coaching and is a member of the International Coaches Federation. Allison is a member of Toastmasters International and also has trained with Dale Carnegie Speaking Institution. She is a Certified Transformational Trainer through Lion speak. Allison is passionate about fitness and wellness. She is an active team member and competitor of the Bermuda National Volleyball Team. Allison is also a certified personal trainer and yoga instructor. Her passion lies in empowering individuals to achieve their ultimate potential and life satisfaction.
On this Facebook Live series converted into a podcast, Len sits down with Sonny Spera to discuss the changes we must make when getting back to work. They cover the challenges that you may face and use real life scenarios.
Topics from this episode include:
1. Changes to your physical office
2. Changes to your delivery systems
3. Amount or implementation of technology
4. How to allay fears, staff, Patients. What’s science based, and what’s “fluff”?
Sonny is a 1989 graduate of SUNY at buffalo. Started as an associate with 2 other Drs. Went on his own in 1989. Bought rural practice from injured dentist. Grew or matured that practice into 5 diff office locations, 6 Drs and over 60 staff. In Upstate NY and NE PA .. Currently have full service on site dental laboratory and practice FFS. My son is the most recent addition to our work family as he completed his GPR in 2018 and joined the practice right after that!! Married to wife Angela for 34 years 3 children, Marcus, Erica, and Carla.
On this Facebook Live series converted into a podcast, Len sits down with David Wank to discuss improving your marketing ROI by understanding your ideal patient profile and Google Analytics Data.
Takeaways from this episode include:
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Why it's critical to identify who your ideal NP is before you spend marketing dollars.
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Evaluate your website to diagnose whether or not you have a traffic problem or a messaging problem.
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Google Analytics data will help you identify where your best potential new patients come from, and will help you understand what marketing campaigns are working and which aren't.
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You must own your own Google Analytics account.
Dr. David A. Wank is a practicing general dentist and an authority on website development, SEO, and marketing analytics. He earned a B.A. in English Literature from Tufts University and received his DMD from Harvard School of Dental Medicine in 2003. He is the president of Short Hills Design, LLC, a web development and Internet Marketing firm for dentists and physicians, based in Maplewood, NJ. Dr. Wank has lectured across the country, is on the Editorial Advisory Board for Dentaltown magazine, and develops web design CE courses for Dentaltown.com. He produces and presents Webinar Wednesday, a popular webinar series about Internet Marketing for small business professionals, and is the author of Internet Marketing for Healthcare Providers, a free, 100+ page non-technical book for healthcare providers and team members that explains the website development process and Internet Marketing in detail. He is the founder of ContentDentist.com, a website where dentists can purchase professional website content, and he maintains a popular Facebook group for healthcare professionals and team members, as well as an Internet Marketing blog.
On this Facebook Live series converted into a podcast, Len sits down with Drew Dickinson to discuss how offices can modernize their office with a more automated approach from Modento. With an easier, and more impressive patient experience, reduce overhead and menial tasks. You can become more efficient while rewarding good patient behavior and loyalty.
Items covered in this episode include:
1. Their streamlined, more automated approach
2. Touchless waiting rooms
3. Voicemail Drops
4. Why Modento is different
Originally from clinical dentistry and consulting, Drew met one of the cofounders of Modento as a patient. After commiserating about antiquated technology from both a practice management and a patient standpoint, they decided to put their minds together and do something about it.
On this Facebook Live series converted into a podcast, Len sits down with Evan Lazarus to discuss having a functional and scalable marketing strategy for your practice. Evan provides a simple blueprint for your marketing success and practice growth.
Takeaways from this episode include:
- Blind faith in marketing companies will get you nowhere - Dr's need to be educated consumers.
- Identifying where your "bucket" is leaking both inside and online.
- Putting a plan together for success.
Evan Lazarus did not become a marketer the way most do. He went to Wall St., started trading options, built a hedge fund, grew it to over $200M, and then one day decided to walk away from it all. Along his journey, he also started a digital publishing company, and an online education company. His latest initiative, Simple Impact Media is a boutique marketing and consulting firm that specializes in local search, digital marketing & print advertising. His marketing skills are a combination of his expertise in business operations, his entrepreneurial spirit and his philosophy of surrounding himself with a group of people much smarter and more talented than he is.
Evan is now widely considered a “go-to” source of knowledge in local search and was recently named one of the twenty-five people in the Philadelphia area shaping hyperlocal marketing. Evan currently resides in South Jersey with his wife, 11-year-old son Alex and his identical twin 6-year-old girls Sydney & Serena.
When he’s not on the phone talking to Doctors you can find him on the tennis court, coaching his son’s basketball team or tailgating like a maniac on Sunday's for his beloved Philadelphia E-A-G-L-E-S.
On this Facebook Live series converted into a podcast, Len sits down with Aaron Boone to discuss leveraging online reviews in your direct mail marketing.
Takeaways from this episode include:
- Design aspects, homes to target etc. 2. Why reviews are vital to your marketing (even offline with direct mail). 3. How to leverage your reviews in a postcard design. 4. Backend audit technology of syncing up real new patient results. Aaron has one of the most diverse and unique backgrounds around! He grew up milking goats on his family’s goat farm, played major college football and then pro football for 9-years, organizes humanitarian projects around the world, and for the last 9+ years has pioneered analytics-based dental direct mail. Aaron is recognized as a dental direct mail marketing expert! He has tracked and analyzed millions of mailed dental postcards and added tens of thousands of patients to dental practices across the country through direct mail! Recognizing trends and studying results, he knows the absolute best methods and processes to get predictable success with your mailings.
On this Facebook Live series converted into a podcast, Len sits down with Tom Comerota to discuss the impact COVID had on dental spend, and why it's important that dental offices provide home care products, and make services accessible online for their patients?
Takeaways from this episode include:
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What DentalStores does; including store memberships & services online.
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Why it's important that dental offices provide home care products and make services accessible online for their patients.
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Why create a savings/membership plan?
Tom Comerota is the founder & CEO at DentalStores.com, a platform that helps dentists create and manage their own online patient store and in-office dental savings plan. DentalStores mission is to expand dental providers' treatment options and improve the quality of patient care.
With more than a decade of e-commerce experience and an even longer career as an entrepreneur, Tom knows a thing or two about selling online. Over the years, Tom has jump-started several companies focused on the sale of dental products and has helped sell millions of dollars’ worth of merchandise. Tom is passionate about science, technology and business. Having written his first computer program at the age of 7, Tom is a developer at heart, but the ability to create something tangible, starting with nothing more than an idea, is to him, a lifelong fascination.
On this Facebook Live series converted into a podcast, Len sits down with Alan Stern to discuss the lessons we learn when dealing with uncertainty, and how to use the time we have now to become better than ever.
Takeaways from this episode include: 1) Your story about your banking experience, and how that's pushing you to not only change banks, but to double down on your own office mission. 2) What are you doing and what do you suggest people do to stay well? 3) What strategies are you using right now to redefine and rebrand your practice, and what are you looking to teach your students, coaching clients, and your office team? Alan Stern is a practicing dentist, an ACE Certified Health Coach and Behavior Change Specialist, and the founder and operator of Better, Richer, Stronger, LLC, (a speaking and coaching service for dentists). He helps dentists build their teams, create vision, mission and purpose, and a culture of positivity in their offices. Monday morning doesn't suck in my office, and it doesn't have to for anyone else. After struggling for the first 30 years of his career, he found prosperity by restructuring his practice around his own unique core values, and his own happiness. As a result of his work with study clubs, conferences, and individuals, dentists rekindle their passion for the profession, earn more money with less stress, and live happier, healthier lives. On a personal note, he attained a level of fitness he never dreamed possible, and held a plank for 8 minutes on his 65th birthday, 10 minutes before my 66th. He is always looking to get fitter, smarter, and happier as he gets older.
On this Facebook Live series converted into a podcast, Len sits down with Aaron Minc to discuss how to deal with negative reviews and the best ongoing practice for your online reputation management.
Takeaways from this episode include:
1) How to deal with negative patient reviews, especially in the medical fields. Pitfalls, and traps of HIPPA and patient confidentiality etc. (i.e. best practices)
2) What to do if you face a very drastic attack online or are hit with fake reviews. 3) Best ongoing practices for online reputation management, to monitor, improve, protect their online reputation. Aaron Minc is a nationally recognized leader in the specialized area of internet defamation, and is known as the go-to attorney for the most malicious and challenging Internet defamation crises. His work is on the technological forefront of removing damaging content from the Internet, combating defamatory cyberattacks, and uncovering identities of anonymous Internet users. Aaron has developed cost-effective cutting-edge legal solutions for his clients’ most pressing and damaging online problems, while providing them with the peace of mind that these intrusive matters have been resolved.
Aaron represents clients worldwide, ranging from individuals, small to mid-size businesses and Fortune 500 companies to large nonprofit organizations, government institutions, individuals and high-profile executives, celebrities and politicians. His work is on the leading edge of the ever-evolving realm of internet defamation, which includes uncovering the identities of anonymous Internet users and removing damaging content from the Internet, competitor defamation, Internet extortion, online investigation, online harassment, online cyberbullying, revenge porn, online privacy, and other types of defamatory cyberattacks. Aaron has been actively involved in the evolving area of Internet defamation for over the past seven years. He applies his extensive experience and understanding of defamers’ tactics and strategies to efficiently and effectively address and resolve issues.
Aaron has successfully litigated more than 100 Internet defamation lawsuits in 19 states and 3 countries, securing removal of defamatory content in nearly all of his cases. He has successfully obtained verdict by jury and judge and has won temporary, preliminary, and permanent injunction and victory on appeal. In the course of his practice, Aaron has removed more than 10,000 websites, search results and other pieces of false or damaging content from the Internet.
News media publications frequently call upon Aaron to comment and speak on topics involving Internet defamation and online privacy issues. In addition, he teaches tactics and strategies for dealing with online defamatory cyberattacks to businesses owners, professional service providers and other attorneys.
Aaron lives in Moreland Hills, Ohio with his wife and two sons. He is a northeast Ohio native. Enjoys skiing (former PSIA Level 1 Ski Instructor), golf, and spending time with friends and family.
On this Facebook Live series converted into a podcast, Len sits down with Frank King to discuss suicide prevention in the workplace as a health and safety issue.
Frank King helps workplaces appreciate the critical need for suicide prevention, creating a forum for dialogue and critical thinking about workplace mental health challenges. It builds a business case for suicide prevention while promoting help-seeking and help-giving. Interactive exercises and case studies help employers and their staff apply and customize the content to their specific work culture.
Frank King, Suicide Prevention speaker and Trainer was a writer for The Tonight Show for 20 years. Depression and suicide run in his family. He’s thought about killing himself more times than he can count. He’s fought a lifetime battle with Major Depressive Disorder and Chronic Suicidality, turning that long dark journey of the soul into five TEDx Talks and sharing his lifesaving insights on Mental Health Awareness with associations, corporations, and colleges. A Motivational Public Speaker who uses his life lessons to start the conversation giving people permission to give voice to their feelings and experiences surrounding depression and suicide. And doing it by coming out, as it were, and standing in his truth, and doing it with humor. He believes that where there is humor there is hope, where there is laughter there is life, nobody dies laughing. The right person, at the right time, with the right information, can save a life.
On this Facebook Live series converted into a podcast, Len sits down with Deanna Snitzer to discuss how to create a plan to comeback after COVID 19. Deanna has created several documents and plans that were accepted by her state department of public health and created a group to share ideas with her colleagues.
Takeaway points from this episode include:
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Starting back up during COVID19
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Being a good leader
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Helping others in difficult times Deanna graduated from UMKC School of Dentistry, and opened up her own private practice in Lakewood, CO. She has a background in marketing and communication.
On this Facebook Live series converted into a podcast, Len sits down with Sean Hamel to discuss how website speed is often overlooked in today's dental marketing landscape. With Google rolling out Mobile-First Indexing this Fall, it's important for everyone to know where they stand and ensure they are trending with where technology is going - not where it's been.
Google My Business and Google Reviews are both under utilized and shrouded in a lot of misinformation. Sean brings clarity to using GMB and Google Reviews as powerful tools in a practice's marketing arsenal. Tools that don't require any additional financial spend, but provide massive ROI for the time investment. Takeaways from this podcast include: - How to get more website speed - How to use your Google My Business effectively - Do's and Don'ts of Google Reviews - Dentistry is a relational business at it's core. It's time to get back to basics, spend more intentionally, and use their website and Google to their maximum potential. Sean Hamel has been a natural marketer all of his life. From starting his own landscape company in the fifth grade to years spent touring the country as a professional musician, Sean is a natural relationship builder, brand creator, and outside-the-box thinker. Sean founded Art of Dental Marketing in 2016 because he was tired of seeing dentists being over-charged and underserved in all aspects of their practice marketing. ADM builds ultra-fast, video-based websites that blossom on a foundation of real relationships, community connection, solid branding, and great patient experiences. Sean and his team focus on helping dentists be intentional in their marketing and build their practices without gimmicks or discounting their services. At ADM, it's about the story you tell, not the dentistry you sell.
On this Facebook Live series converted into a podcast, Len sits down with Genevieve Poppe to discuss how to talk about teledentistry.
Items that are covered during this podcast include:
- How to present the solution of a teledentistry consult - How to create value for a televisit - How to ask to get paid - Should you be charging for teledentistry From dental assistant to practice owner, Genevieve brings a unique perspective, and real-world experience from many different aspects of dentistry. Genevieve’s skill in implementing systems for business and team success, along with her ability to develop strong dental teams with excellent patient connection and communication skills, keeps her in high demand. As an EOS implementer, Genevieve helps dental practices end the struggle to execute the change necessary to achieve the results they desire. More simply: Customer Service Maniac, Enthusiastic Change Agent, and New Patient Whisperer.
On this Facebook Live series converted into a podcast, Len sits down with Kelly Schwartz to discuss how to improve your systems and how you can use technology to do so.
Things you will learn from this episode:
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The need for systems
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Dental Intel and Local Med usage
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Overall practice management
Kelly Schwartz of Schwartz Consulting Group, Inc., is today’s standard for in-office practice management. A graduate of Ferris State University, Mr. Schwartz earned his degree in business. Working with a “Fortune 500 Company” for almost a decade, Mr. Schwartz quickly developed skills and ideas to customize a training program that is now utilized by many dental professionals across the country. Having worked with over seven hundred (700) dental offices nationwide over the past Twenty Seven (27) years, Mr. Schwartz offers a diverse, comprehensive and customized coaching program that is guaranteed to get results. Mr. Schwartz’s vast knowledge, and hands on experience makes him uniquely qualified to share his knowledge with the dental profession.
On this Facebook Live series converted into a podcast, Len sits down with Jen Butler to discuss Stress Management and Resilience Training (SMaRT).
Stress Management and Resilience Training (SMaRT) is the ability to navigate difficult times in business and in our personal lives; they go hand in hand. Understanding the essentials of SMaRT will get you through these tough times while maintaining your sanity and keeping your relationships strong.
Things you will learn from this episode:
- What stress is and isn't
- Why knowing stress symptoms is essential to reducing stress
- The 6-steps to crisis coping
Jen Butler is the CEO/Founder of JB Partners. She started JB Partners to support dental professionals around mental wellness, grit, and gumption. They provide online resources, their SMaRT Club membership, speaking, and coaching to take people from BS excuses to "HOLY SH*T!" moments.
On this Facebook Live series converted into a podcast, Len sits down with Shane Simmons to discuss the power of Omnipresence Marketing for your dental office.
Creating an omnipresence is the future of the successful dental practice. With competition at an all-time high, how do you stand out and separate your practice from the noise? Crimson Media's Shane Simmons will breakdown how to become omnipresent and attract new patients month after month like clockwork.
Things you will learn from this episode:
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What is omnipresence marketing?
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The $2 a day retargeting campaign that's a game changer for dentists.
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How to get in the top Google search results.
Shane Simmons is the founder and CEO of Crimson Media who says he wants to transform the way dental practices build relationships in their communities through online marketing.
Fun Fact: Shane is a two-time Emmy Award winner who embeds storytelling into his client's marketing.
On this Facebook Live series converted into a podcast, Len sits down with Jamie Marboe to discuss hygiene post COVID. Some points they will cover include how PPE is NOT a one size fit all. Whether or not to use ultrasonic during and after the pandemic. And, how NOW more than ever is the time to UNITE as a Profession. Jamie Marboe RDH, BS’s is a licensed hygienist, and has been a University clinical instructor, certified Eaglesoft trainer and dental assistant. She is a lead productivity coach with Inspired Hygiene, Bob Spiel & Associates, and is a Frontline Communications Coach with LionSpeak. Audiences benefit from her passion for teaching and her wide range of knowledge due to her living and working “in the trenches” for nearly 40 years. When she is not flying cross country to speak or work with her private coaching clients, she works in private practice. Jamie loves to attend CE courses to continue to grow her own education. She is a member of Dental Speakers Bureau, Dental Speaker Institute and Speaking Consulting Network.
On this Facebook Live series converted into a podcast, Len sits down with Katherine Eitel Belt to discuss extraordinary Communications in a Post-COVID World.
If it was tough before, it will now be a mammoth undertaking for dental professionals to successfully communicate friendliness, safety, comfort, urgency, value, and clarity to their patients behind layers of PPE, protective barriers and procedures.
Learn how to adjust your communication methods and skills so your patients will want to come, accept your treatment recommendations, pay for care, and refer you to their friends. Now, more than ever, you must grow your business, protect your brand, and be on point with every communication! Dentistry's Unscripted Communications Coach, Katherine Eitel Belt, will show you how.
Katherine Eitel Belt is Dentistry’s Unscripted Communications Coach! International speaker, author, and coach, Katherine’s best known for helping professionals navigate courageous conversations with clients, co-workers, and audiences. Whether from the treatment room, boardroom, or stage, Katherine’s clients love her simple yet powerful formulas for delivering clear and inspirational messages. Her company, LionSpeak, uses a proprietary tool, The Lioness Principle, to help practices achieve extraordinary results by leveraging their ability to communicate with greater impact. Spotlight-On-Speaking champion, member of National Speaker’s Association, Speaking Consulting Network, Academy of Dental Management Consultants (past president), Dental Business Institute faculty, Linda Miles Spirit Award recipient.
On this Facebook Live series converted into a podcast Len sits down with Dee Dee Reid to discuss how fear can break down leadership and trust. This topic will bring us back to the place where we can be engaged again in the values and service to our patients and what matters most. How we navigate this instant jungle even though we have no satellites, no GPS, no right path. It will give us the vision to see the way and stay the course.
Dee Dee Reid is the founder and CEO of Amplified Dynamics. A company that teaches Amplified Leadership for Dynamic Results. She was also named top 25 Women in Dentistry Master coaching for dentists and dental teams. A company that teaches Amplified Leadership for Dynamic Results.
Another Facebook Live converted into a podcast episode. Len sits down with Adam Zilko from Firegang Dental Marketing. They discuss how an "integrated" marketing approach is the best way to ensure dental practices stay visible, differentiate themselves, and convert more new patients. They also discuss how most dental practices, and marketing companies don't know what is working, what is not, what steps are needed to change this, and why.
Len sits down with Joanne Rief to discuss how to work on your dental practice when you cannot work in your practice. They discuss ideas to help doctors, and teams be productive from their home, so that they can jumpstart their practices when they are able to reopen.
Dr. Joanne Rief started working in the dental field when she was 13 years old, working in her father's dental practice after school. She then graduated dental hygiene school in 1982, and went right to dental school and graduated in 1986. Besides practicing dentistry full time, she lectures dental students, and dentists on practice management and marketing, as well as consults with dental practices. She is proud to say that she is a third generation dentist, following in the footsteps of her father Dr. Stanley Block, and her great uncle Dr. Philip Block.
This episode continues the series of Facebook lives converted into Podcast Episodes during the COVID-19 Pandemic. In this episode, Dr. Len Tau sits down with Chuck Cohen to discuss how to communicate with patients on safety and strategies to reopening your practice.
Charles Cohen is managing director and third-generation owner of Benco Dental Company, the nation’s largest independently owned dental distributor. Founded in 1930 by Benjamin Cohen, Benco serves over 25,000 dental offices and dental laboratories across the United States. The company is based in Northeastern Pennsylvania with locations in 40 states. A graduate of the University of Pennsylvania, Charles joined Benco as a territory representative in 1989. After taking on management roles in the company’s sales and marketing department, he assumed a senior leadership role in 1997.
This episode continues the series of Facebook Lives converted into Podcast Episodes during the COVID-19 Pandemic. In this episode, Dr. Len Tau sits down with Dr. Paul Goodman of Dental Nachos to discuss patient communication, practice transitions, dentists getting along better, how practices are doing during COVID-19 and the current state of dentistry. You do not want to miss this great episode between two dentists from the Philadelphia area.
Dr. Paul Goodman is a practicing general dentist and the managing partner of a group practice with two locations along with his brother, Jeffrey, in Mercer County, NJ. Over the past ten years, Dr. Goodman has acquired three dental practices and has transformed his father’s general practice into a dental group that employs four general dentists, two specialists, and over twenty team members in two locations. After graduating from the University of Pennsylvania School of Dental Medicine in 2002, Dr. Goodman pursued additional training at Albert Einstein Medical Center in Philadelphia. During his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman had the fortunate opportunity to learn how to place and restore dental implants. Dr. Goodman has a passion for teaching, speaking and giving back to the dental community. He is the founder of Rising Dentists Study Club in Philadelphia and an active member of Alpha Omega. Dr. Goodman lectures yearly to the dental students at the University of Pennsylvania on practice management. Dr. Goodman lives in Center City, Philadelphia with his wife, Mary, and their two daughters, Daphne & Drew. They love all Philadelphia has to offer, especially the fantastic restaurant scene.
This episode continues the series of Facebook lives converted into Podcast Episodes during the COVID-19 Pandemic. In this episode, Dr. Len Tau sits down with Jim Gaitan to discuss UV-C technology in the dental practice. During the live which also features guest appearances by Dr. Stephen Miller and Robert Gilling, Co-Founder of UVC-Cleaning Systems here are some of the topics discussed..... 1) UV-C technology background and why dental? 2) How UV-C can address the CDC guidelines for healthcare disinfection 3) Suggested uses of UV-C in the dental practice including cleaning PPE 4) Marketing benefits of using UV-C to take practice disinfection a step further than what is required Jim Gaitan is a 30 year dental industry veteran having served in various sales leadership and consulting capacities. He has worked with all three (3) of the national dental distributors (Schein, Patterson, and Benco) to help these companies advance their excellence in the sale of dental technologies. Jim's major accomplishment in our industry was to help pioneer the use of digital radiography via his work with Schick Technologies. Jim serves as a dental consultant and an entrepreneur. In 2013, Jim co-founded "dentalfone", a web-app and website company focused on the mobile environment. He lectures on mobile technology trends and advises practices on how to best incorporate mobile strategies. Now, Jim has shifted his attention to helping this industry address the infection control protocols now facing us from COVID-19 and is bringing UV-C technology to our industry.
On this week's episode of The Raving Patients Podcast, Len sits down with Cathy Hung to discuss her upcoming book, "Pulling Wisdom" about cross-cultural communications for healthcare professionals.
Dr. Hung is a native of Taipei, Taiwan. She briefly lived in Singapore for two years before coming to the U.S. on a student visa in 1991. She earned a B.A in Psychology from U.C. Berkeley and DDS from Columbia University. She is a board-certified oral and maxillofacial surgeon who owns a solo practice in central New Jersey. She is fluent in Mandarin Chinese which is her first language. She is part of American Dental Association's Institute for Diversity in Leadership program, class 2019-2020. She is currently a guest writer for ADA's New Dentist Now Blog and Dental Practice Success column. Pulling Wisdom is her first book in honor of her late father, talking about her experience as a first-generation immigrant doctor who learned about other cultures and shared her journey. Pulling wisdom is expected to publish in summer 2020. She is also working on her second book "Behind the Scalpel: practical guide and stories by women oral and maxillofacial surgeons". Her goal is to increase number of women surgeons within the specialty of OMFS.
Episode 22 - Attract, Impress and Motivate for success now and in the future With Danny Bobrow
Continuing the series of Facebook Live episodes done while offices were closed during COVID-19 , he is another one for your enjoyment.
On this episode of the Raving Patient's Podcast, Len sits down with Rick Garofolo to discuss business management, managing cash flow, and alternatives to in house employees to save money.
Some of the things they discuss include PPE during COVID-19, insurance reimbursement, recovering from COVID-19, managing your P&L, billing insurance and outsourcing some of the tasks within the office environment.
Rick is the President and CEO of the Dental Practice Mechanics. Rick has contributed to the business of dentistry through proper accounting techniques, P&L management, outsourced services, and more than 20 other systems. He has also published hundreds of articles in industry publications nationally. Rick’s unique experience comes from a combination of years of successful business ownership with advertising agencies, PR firms, publishing companies, multiple magazines, restaurants, bakeries, a chain of barber shops and commercial and residential real estate investments coupled with his years of experience in the dental industry as a consultant and dental business owner.
Dr. Len Tau sits down with another Facebook LIVE with Dana Salisbury to discuss how the employee experience within a practice mimics the patient experience.
Dana Salisbury, director of learning systems and practice management with Productive Dentist Academy, has been in the dental industry for more than 20 years and. Salisbury has earned an MBA and has been certified by the Society for Human Resource Management. She specializes in team development, change management, human resources and the implementation of strategic business processes. She also enjoys uncovering missed opportunities and overlooked possibility in building teams, enhancing their abilities and knowledge, and improving the bottom line.
This is another Facebook Live converted to a podcast episode.
Len and Josey sit down and talk about various topics
How to overcome being closed after COVID.
Things to make your return a strong return and leading a team through a crisis.
Dental Intel and Local Med technology and how they can help
Josey Sewell is the Vice President of Education for Dental Intelligence and Local Med. She is a hygienist and the previous COO of a dental group. She is passionate about the growth and development of others.
Our 100th episode is with the one and only Dr. Ryan Hungate
Len and Ryan sit down to talk about Tele dentistry, how to move forward, and thrive in this virtual environment. They will discuss new ways to utilize Tele dentistry to build patient bases while away from the office, and prepare for the tidal wave of demand for when they open their doors again.
Dr. Ryan Hungate is a practicing orthodontist and the founder/CEO of Simplifeye, Inc. Prior to going into dentistry, Dr. Hungate worked for Apple, Inc. designing the Apple retail workflow with industry veteran and Apple SVP, Ron Johnson. He then attended Indiana University Dental School for his DDS, and completed his specialty training in Orthodontics at the University of Southern California.
Throughout his academic years, Dr. Hungate aspired to create a better workflow for university clinics and eventually private practitioners. He is responsible for pioneering new methods of orthognathic surgical planning and created a patented and commercialized 3D surgical splint that increases surgical accuracy.
Dr. Hungate is now creating new ways to implement innovative web chat technology that allows doctors to schedule more new patients, verify their insurance, and use modern payment infrastructure to reduce overhead and bad debt. He currently lives in New York, NY with his amazing wife Lauren.
Continuing on this with the Facebook Live during Covid-19. Len and Minal sit down for a very fun and engaging session discussing ways that dental offices can use the power of social media to communicate with their patients when they are closed. Len talks about a problem he encountered with a Facebook Live he had a couple days earlier . Lots of laughs during this episode . Enjoy
Minal Sampat is a Best Selling Author, Speaker, Marketing Strategist, Entrepreneur, and a Registered Dental Hygienist residing in Washington State. Minal launched her first
company by breaking a Guinness World Record, and her strategies have been featured in Forbes, Huffington Post, Dentistry IQ, Dr Biscuspid and more. She published her first book, Why Your Marketing Is Killing Your Business, in January 2020. The book became an Amazon #1 New Release and #1 Bestseller in 5 countries.
Dr. Tau's Facebook live series continues with Hollie Bryant.
On this Facebook Live Episode During Covid-19 Len and Hollie sit down and talk about Raving Employers.
Some of the topics include:
What does a "Raving Employer" look like?
What are some lessons we can learn from this pause in our business?
What are some of the things we can be doing for our business right now?
What are some of the things we can do to future proof your business?
Who is Hollie Bryant...
From Dr. Ross Nash, to Dr. Jeff Blank and on to Dr. Brad Durham, Hollie found education and challenge to add to her credibility for dental practice management consulting. The Nash Institute, New Millennium Education and the Niche Practice were all educational facilities that Mrs. Bryant has worked with. She is a member of the American Academy of Dental Office Managers, American Academy of Cosmetic Dentistry, Academy of Dental Management Consultants, Academy of Comprehensive Esthetics, and the American Dental Assistants Association.Hollie Bryant is a passionate speaker, writer, coach and off-site team member for many practices across the United States. Hollie has over a decade and a half of neuromuscular and cosmetic dentistry experience. Her formal education, self- funded C.E., practice management and clinical skills have allowed her to provide a modernized spin to consulting services.
She is the former Editor-in-Chief of Contemporary Dental Assistant Magazine and has served on the Advisory Board for Dental Compare. She is on the editorial board of Dental Assisting Digest and Inside Dental Assisting, Contemporary Product Solutions and is a consultant for dental manufacturers and has authored numerous manuscripts on clinical assisting and practice management topics. Hollie Bryant is the founder of Bryant Consultants, a family owned and operated consulting and marketing group
Dr. Len Tau Talks with Arash Hakhamian about Teledentistry in another video episode turned podcast during the COVID-19 pandemic.
Telehealth and specifically Teledentistry is changing the landscape and manner in which dental care is being delivered. Virtual dental consultations and triage as well as the establishment of patients as patients of records have all proven to be successful in increasing access to care and in making dental care more affordable for the patients while generating income for dentists. The Covid-19 Coronavirus has put teledentistry on the map and it is here to stay. Dentulu, one of the leading Teledentistry companies is spearheading the efforts to help dentists maintain continuity of care with their patients and generate new patients and income during the current downtime.
Some of the topics discussed ...
1) Applications and advancements in Teledentistry
2)New laws and insurance codes for Teledentistry
3)Dentulu's Teledentistry platform
4) How the Coronavirus has impacted Dentistry
Dr. Arash Hakhamian is the CEO of Dentulu, an innovative Teledentistry company based in the USA. Dr. Hakhamian comes from a family of dentists and graduated from UCLA with a degree in Anthroplogy and USC where he attended dental school. He is a multi-practice dental owner and was the co-founder of the Global Dental Implant Academy. He was also the co-founder for the International Extraction Academy. He was voted as one of the Top 40 under 40 dentists by Incisal Edge magazine in 2018. He has served as the Special Olympics official dentist and also as an international volunteer in Guatemala for over a decade.
Xana and Len talk about how to market your practice during Covid and Post Covid. What to turn on and what to turn off. One you reopen how to turn on the flood gates to your new patient flow.
Things you are going to learn:
Learn what you can do to minimize the impact of the shutdown and how to ramp up for your re-opening when your state gives you the "all clear"
What marketing should doctors cut to save money and what marketing should they keep?
What can you do to maximize your downtime?
What are key messaging considerations when re-opening your practice?
Key changes a practice will want to make to ensure they don't end up with negative reviews due to mis-managed expectations.
Xaña Winans is the owner, CEO, resident visionary and lead strategist of Golden Proportions Marketing’s Owner. Married to an accomplished dentist for over 26 years, Xaña has personally experienced what it takes to build and grow a fee for service practice.
We interrupt our previously scheduled podcasts during the Covid-19 Pandemic...
Since the COVID-19 outbreak, we’ve been getting a lot of questions about our platform Your Virtual Consult and we've have decided to make our platform available to all dentists who need it at no cost for 2 months. Virtual consults can be used to communicate with patients that are quarantined and help teams communicate with patients in a safe way to understand what cases are elective vs. non-elective. It also provides a unique opportunity for dentists to be recognized as a progressive leader in your local community with a tool that few other offices will have. You can use Your Virtual Consult to quickly set up a simple landing page where patients can go and fill out a form and submit photos to get pre-screened. You can link to this landing page in your emails to patients and through social media posts. The virtual consult platform will let you respond to patients with a simple treatment plan, before and after photos, a recorded video consult (it's not live), and next steps. The platform will bundle all this info up into a custom virtual consult for patients. Finally, the platform also manages all the automated email follow up. Michael and Len discuss the following: What are virtual consults? Under normal circumstances how can dentist use virtual consults? How can dentist use virtual consults to support them durring the COVID-19 outbreak? Michael’s passion for entrepreneurship landed him square in the middle of Milwaukee’s growing start-up community. Playing an active role on the local scene, he and Laura started laying the groundwork to grow Wonderist Agency. With artistic vision and a scrappy, jack-of-all-trades mindset, Michael has brought energy and strength to a great foundation. When Michael isn’t burning the midnight oil, you might find him working on his 1964 classic boat, fishing, rummaging through local antique stores, or enjoying a craft brew.
Sam has been an entrepreneur since the 10th grade. She believes it’s in her blood!
Pure passion and unwavering work ethic took her from selling makeup, to working as consultant for big health government agencies, and now founding Stellar Marketing.
Obsessed with marketing, she completed her MBA and focused on IT and Marketing to grow new and established businesses. She also has a Black Belt in Lean Six Sigma.
Now, she considers herself a seasoned digital marketer, business growth strategist & a brand voice expert.
She and her team help local and national business owners launch and scale successful medical practices and attract patients every month predictably using the latest & greatest digital marketing tools and tactics.
Their vision is to drive conversions, increase lead flow, and raise the bottom line.
For over 30 years Bob Spiel’s passion has been building high performance teams while developing inspired leaders. His firm, Spiel & Associates, transforms general and specialty dental practices by building leaders at all levels through a process of Transfacilitative Coaching ™ -- acting as a catalyst for practice owners and their teams to discover, connect and commit to new levels of personal and team performance.
Throughout his career Bob has been called “Mr. Team”. He had the opportunity to take on tough, turn-around situations as a hospital CEO and Surgical Center CEO transforming near-bankrupt entities back to profitability. He is the author of the Amazon best seller: Flip Your Focus – Igniting People, Profits and Performance through Upside-down Leadership.
He is on the faculty of Gordon Christensen's Practical Clinical Courses, and has spoken at the Hinman, AADOM, AADPA, and is speaking at Chicago Mid Winter this February.
Lee Pennington has been a practicing CPA for 30 years and has had a valuable experience assisting clients achieve their financial and tax goals.
He is a member of several professional organizations including the AICPA, the Dental Accounting Association and the Certified Tax Coaching organization.
Ryan Bethell is the managing attorney at LegalForce, RAPC, a boutique IP and SMB business law firm. Over the past year, RAPC has advised some 60 dentists on how to deal with Negative reviews.
Ryan Graduated from Stanford University, with a BA in Economics in 2008. He received both his MBA and Juris Doctorate from ASU in 2013 and 2014 respectively. Ryan focuses his representation on the "big picture," advising clients of the law from a "business perspective." Ryan is the Younger Brother of Robin Bethell, DDS, owner/founder of Forest Family Dentistry.
Andrea Greer, founder of On Point Space and On Point Dental Consulting, combines over 25 years of clinical, management, and consulting experience in the dental industry with a love of organization, time management and décor to create productive and beautiful workspaces for dental professionals. Applying her extensive knowledge of the unique challenges that dental professionals face every day, she delivers effective and easy to implement tools to help dental teams improve their practice appearance, tame their ‘to-do’ lists, and most importantly, create an amazing experience for every patient, every time. In addition, she works with professionals who ‘office’ at home to create a space they love to step into every day!
With over 20 years of healthcare experience, Teresa addresses topics such as Insurance Coding, Office Manager Training and Revenue Growth. Her memberships include the National Speakers Association and the National Association of Dental Plans. She has been named one of the Top 25 Women in Dentistry and is the author of Moving Your Patients to Yes: Easy Insurance Conversations as well as a contributing author to the ADA’s annual CDT Companion Guides. Her podcast “Nobody Told Me That!” provides regular coding and management updates. Teresa received her Master’s Degree in Healthcare Management.
From Uniontown Pennsylvania
Undergrad on full football scholarship Ohio University
West Virginia University School of Dentistry
Wife Trish
Moved to Greenville 2009
Started Constantine Dental 2015
Debra is a consultant, speaker, writer and coach. She is founding member of the Academy of Dental Management Consulting - serving her 3rd term as President. She is board member of the American Academy of Dental Practice Administration and serves on the ADA Practice Management Advisory Board.
Debra has been recognized by Dentistry Today as a Leader in Continuing Dental Education and Consulting and a recipient of the Gordon Christensen Lecturer Recognition award.
Steve Parker is the owner of The Profitable Dentist Magazine, which reaches an audience of 125,000 practice owners in the U.S., and produces numerous events and annually. Steve joined Dr. Woody Oakes several years ago in coaching, consulting and masterminding with some of the most successful dental practices in the nation, and has taken the lessons learned to form a Learning Management System for practice owners. His mission with The Profitable Dentist brand and tools is to help dentists become better practice owners, and gain the financial security and career satisfaction they deserve.
A highly sought- after female motivational speaker, Jody is passionate about spreading the message of the importance of fun and meaningful work. A motivational speaker for over 22 years, Jody speaks at over 80 organizations and associations every year, and is a top keynote speaker.
Jody's trademark is to deliver very funny motivational speeches, humour is a key part of her audience connection.
A humorous and inspirational motivational speaker and a former stand- up comedian, Jody ONLY uses clean humor and original content catered to the audience.
Jody is the author of the book All Work & No SAY. Her mission is to help motivate people to derive more meaning, fun, and satisfaction from their work.
Jody consults with Healthcare leaders to assist with retention and recruitment.
Jody is a featured guest speaker for the GE Healthcare Tip-TV program, broadcast in over 2600 healthcare facilities. Her recruitment insights and expertise earned her the 2008 Bronze Award in the 29th Annual Telly Awards for excellence in programming this presentation.
Casey Culberson, DDS, has been a private practicing general dentist since 2001. He was voted as one of the Top 40 under 40 Dentists by Incisal Edge Magazine, and is also the winner of an Edison Award for his invention, the Molar Media Mount. He graduated from the Washington University School of Dentistry in 2001. He is married and has one child in high school, and one starting college this year.
Dr. Olya Zahrebelny (pronounced Zara-bell-knee) graduated from the Faculty of Dentistry at the University of Toronto, Canada, then completed a General Practice Residency, focusing on oral surgery, oral medicine, and oral pathology. She practiced in both hospital and private practice environments for over three decades years.
Dr. "Z", as she is fondly called by her patients, is a former consultant to commercial and government insurance programs. She has also taught at three dental schools, in the Departments of Restorative Dentistry and Oral Medicine/Diagnosis, as well as holding the position of Attending Physician at Swedish Covenant Hospital for 19 years, and also an Attending Physician in the General Practice Residency program at the University of Illinois, Chicago Medical Center.
She has lectured extensively throughout the US at all the major dental meetings, as well as for state and local societies and study clubs, University continuing education programs, and hospital residents. Her articles on medical billing have been published in DentalTown, Dentist’s Money Digest, Inclusive Magazine, Dental Economics, and Insurance Solutions. She has been teaching medical billing to dental offices for the past 27 years, and her book, “Accessing Medical Benefits in the Comprehensive and Surgical Dental Practice” has been in print for the last 20 years.
Dr. Z is a general dentist, with special interests in cosmetic and implant dentistry, and a Principal in The Z Group, a practice management consulting company, focused on training dentists on in-house medical billing.
Dr. Dorfman graduated from the University of Southern California in 2000. She is the founding and practicing dentist at Dentistry for Kids and Adults.
She is a co-founder of YAPI, a dental software that improves communication between team members and patients allowing for a safer and efficient dental care delivery. She is also a published author and speaker.
Dr. Dorfman loves spending every minute of her free time with her husband and their kids, Mila and Lenny.
Dr Alan Stern graduated Queens College in New York in 1976 and the Virginia Commonwealth University School of Dentistry in 1981. He opened his own practice in Ocean Township, New Jersey in 1987 where he practices Restorative Dentistry.
He completed the Pankey Continuum is and continues to study with the masters of restorative and esthetic dentistry, sleep disordered breathing , the Oral Systemic Connection, and Dental Practice Leadership.
He has lectured throughout his career on Occupational Hazards of Dentistry, Hiring and Motivating a Winning Team, and Depression Awareness and Suicide Prevention for dentists.
Most importantly, Alan has learned the life lessons that enable him to use his knowledge to enrich the lives of everyone around him, including patients, team members, college and dental students, and dentists
In 2017, Dr Stern founded Better, Richer , Stronger, LLC, a coaching service designed to help dentists achieve their personal and professional visions and goals. Alan has recently earned his certification as a Health and Wellness Coach form the American Council on Exercise and also holds a certificate in Behavior Change from that organization.
Dr Stern is a member of the ADA, the Jersey Coast Dental Forum, the Pankey Alumni Association, and The American Academy for Oral Systemic Health. His writings have been published by the Pankey Institute, ACT Dental Practice Coaching, and the Bob Barkley Study Club. Alan lives in Monmouth County, New Jersey with Fran, his wife of 42 years who is also his front desk person of 30 years. The Sterns have two adult children, Neil and Tracey
Lisa Mergens, having been in the dental profession for 35 years, has dedicated herself to changing what leadership and workplace culture looks like in dentistry. She practiced as a hygienist until 2007 when she segued into management, marketing and business development. Realizing the need for positive change, she became a certified executive coach and decided to pursue her PhD in organizational leadership and is in the process of completing that. She works with practices around the country and is engaged to speak regularly at conferences and organizations.
A rule-breaker in his youth, David Harris changed his direction and has spent much of his adult life in the world of investigation and enforcement, where he uses his unrivaled ability to understand the criminal thought process to help educate and protect dentists.
David is the Chief Executive Officer of Prosperident, the world’s largest firm investigating financial crimes committed against dentists.
David is a licensed private investigator, a CPA, and is “dual certified” in fraud investigation.
David is a prolific author and frequent guest speaker at regional, national and international dental conferences and his vast wealth of experience, coupled with his keen sense of humor make David both an engaging and entertaining speaker.
Dr. Bob Pick is a popular business practice management consultant, coach, bestselling author, entrepreneur, and professional speaker known for his high energy, fast moving, motivational, highly educational, and entertaining programs. His audience always goes home with great information that can be used immediately for practice enhancement and reward!
The PBR! or the Pick Business-Team-Building Retreat, one of Dr. Pick’s most Powerful Secrets to Success, is so good, it is Chapter 8 in Jack Canfield’s new book, “Mastering the Art of Success” (of the Chicken Soup for the Soul books and The Success Principles!)
Dr. Pick is the CEO of The Pick Group, a practice management firm based on ethics and excellence all designed to yield a happy, healthy and wealthy practice! Focus is on getting new patients through the door, growth, system operations, building your Purple-Cow-Wow Brand, mission, vision, culture, why you do what you do, goal setting and attainment, social media, organization and creation of a great team and team environment, and much more! “We Make Your Practice Unstoppable!” He is also in private practice and in the “trenches” just like you.
Dr. Pick received his Dental Degree, Certificate of Residency in Periodontics and his Master of Science Degree, oral pathology, all from Northwestern University. Dr. Pick is currently engaged in full time private practice of Periodontics, Implants and Oral Medicine, in Aurora, Illinois. He is also a member of the attending staff of Northwestern Memorial Hospital and a Clinical Associate Professor of Surgery at the Northwestern University’s Medical School. Dr. Pick has also been involved with the Jack Welch Business Management Institute.
Dr. Pick is recognized by Dentistry Today as one of the top 200 Leaders in Continuing Education and has won this honor all 21 years that the award has been given. Most recently Dentistry Today listed him as a Consulting Leader. He was the recipient of the 1998 Gordon J. Christensen Outstanding Lecturer Recognition Award. Dr. Pick is a Fellow in both the American and International College of Dentists, he is a member of the O.K.U. Honors Dental Society, and the Pierre Fauchard International Dental Honors Society. Dr. Pick won the 2014 Northwestern University Merit Award for outstanding achievement in a profession. It is the highest award given by the University.
Dr. Pick has presented programs nationally and internationally, has published numerous articles and book chapters in the scientific literature, including writing the first text ever on “Lasers in Dentistry.” He has been on live closed circuit TV at both the CDS and Hinman Dental Meetings. Dr. Pick is on the Advisory Board of the Journal, Dentist’s Money Digest, where he also writes a monthly article. He also now writes monthly management articles for Dentistry Today on Practice Management.
As an official spokesperson for the American Dental Association Dr. Pick has frequently been featured in the media including: Good Morning America, Fortune, Self, Wall Street Journal, Glamour, McCalls, MORE, Popular Mechanics, Cosmopolitan, New York Times, Chicago Tribune, Chicago Sun Times, L.A. Times, CBS, NBC, ABC, CNN, Fox News, Ladies Home Journal, Men’s Health, others, and even The National Enquirer!
In his spare time Bob is classic Corvette collector, an avid Guitar player and collector, and a commercial pilot
Dr. Robin Bethell is the proud owner of 3 offices in Austin Texas called Forest Family Dentistry. He is an adjunct Invisalign faculty member, and co owns an Invisalign only business called Simply Aligners. A self-proclaimed master of developing culture, his crowning achievement was growing his practice, Forest Family Dentistry, to 3 profitable offices that have generated more 5-star Yelp reviews and positive reputation than any practice in the country.
Dr. Katie To graduated summa cum laude from University of Texas at Arlington with a Bachelor of Science degree in Biology. She went on to attend University of Texas Health Science Center in San Antonio Dental School and graduated with distinction in research. During her schooling, she also received multiple awards for cosmetic dentistry. UTHSCSA Dental School has been one of the top ranked dental schools in the nation since 1993.
Dr. Katie is a member of:
- American Dental Association
- Texas Dental Association
- Academy of General Dentistry
- The Greater Houston Dental Society
- American Academy of Cosmetic Dentistry
- American Academy of Dental Sleep Medicine
- Academy of Laser Dentistry
- International Academy of Biological Dentistry & Medicine
- International Academy of Oral Medicine & Toxicology
- Holistic Dental Association
She regularly takes Continuing Education courses to keep up with advances in dentistry such as Cosmetic Dentistry, Advanced Laser Therapy, Comprehensive Implant Restoration, and sleep apnea alternatives to CPAP. Dr. Katie has completed over 1,000 hours of Continuing Education, an average of 12 times the amount of Continuing Education hours required by the State of Texas per year. She was also awarded the Fellowship in Academy of General Dentistry. Only 6% of general dentists hold this award in the State of Texas.
Dr. Katie is proudly the first dentist in Katy, Fulshear, Richmond area to be SMART (Safe Mercury Amalgam Removal Technique) certified (https://thesmartchoice.com). She is highly trained in dental ozone therapy, biological dental therapy and clinical nutrition. Dr. Katie always seek the safest, least toxic way to take care of our patients in the most biocompatible approach.
In 2013, Dr. Katie married her best friend, Dr. Bar Nguyen in Chicago in an Pixar Disney "Up" themed wedding. In 2016, they welcomed baby boy, Bailey. They enjoy cooking and traveling the world together. Dr. Katie's favorite TV shows are House, The Big Bang Theory, and Modern Family. Her favorite vacation spots are Japan, Greece, Morocco and Australia.
Dr. Katie treats every patient with respect, honesty, and compassion, as she would treat a friend or family member. She will customize your treatment plan to meet your unique wants and goals. Dr. Katie looks forward to helping you achieve a brilliant and healthy smile for life!
Dr. Jeff Anzalone is a periodontist, author and dental coach. You can learn more about him at TheAuthorityPractice.com and DebtFreeDr.com
Evan Lazarus is a highly accomplished entrepreneur, with a proven track record of effectively building, managing and scaling businesses. With an eclectic background that includes launching and growing a $100M hedge fund, building a digital publishing company, an education company to his current digital & print agency business, Evan possesses the knowledge to help businesses escape marketing mediocrity to ignite tangible results.
Evan is widely considered an expert in business operations, growth strategy and was recently named one of the twenty-five people shaping hyperlocal marketing. Evan is also a keynote speaker, Dad, little league coach and tennis junkie.
On this week’s episode of The Raving Patients Podcast, Len has a conversation with Craig Cody, a CPA and certified tax coach and former New York City police officer. Craig has co-authored an Amazon best selling book, Secrets of a Tax-Free Life. During their 40 minute chat , Craig and Len talk about various topics regarding your dental practice and using a CPA. Here are some of the things you will learn in this podcast.
What are the biggest mistakes you see dentist making regarding taxes?
How business owners can use their CPA to their Advantage?
How often should you communicate with his/her CPA and why is it so important?
What are the 10 most expensive tax mistakes that cost business owners thousands?
What are some tax changes that occurred in 2019 that dentist should be aware of?
Why failing to plan is one of the biggest tax mistakes practices can make?
How can dental providers lower their tax bill?
Listen to this weeks episode and take away some tips for your practice.
Please remember that if you like this episode tell your colleagues, review us on itunes, check us our on Facebook and subscribe to our podcast so you don’t miss another episode. Thanks for tuning in to the Raving Patients Podcast , where your reputation matters.
Nancy identifies herself as a “simple dentist’s wife” that now works in her small family practice. As a full-time partner, Nancy is in charge of all things not related to the actual delivery of dentistry.
Bio:
Known as “The Naked Dentist” for his column in Dr. BiCuspid, Curtis Marshall has a unique passion for dentistry with over 10 years of experience in practice management, dental coaching, and operations, along with years of experience in marketing and communications. As a founding team member of Dental Intelligence, Curtis utilizes his passion and skills to help dental professionals nationwide take their companies to the next level. Dr. Bret Tobler said, “Curtis is a fantastic motivator. He is energetic, charismatic and personal. He is the kind of guy who makes friends wherever he goes. He’s been a great resource for growing and promoting our business.”.
Topics:
Status quo (what is happening right now in dental offices with metrics)
Morning Huddle
Case acceptance
Empowering team with reporting (the power of reporting, not reports)
On this episode of the Raving Patients Podcast, Justin Jacques from Predictable Patients Systems join Len to discuss some paid advertising options on the internet. Justin talk about his specialty… running Facebook Funnels targeting specific demographics and procedure types and why they are an effective way to drive new patients to your office. They also discuss how to measure the ROI you are getting from this avenue and how what he does differs from other companies. Other topics covered are why having a steady flow of reviews are important prior to starting Google Adwords or Facebook Marketing. He will also share some things that you need to know as a consumer when dealing with this type of marketing for your practice. Tune in to find out more on this episode of the Raving Patients Podcast.
Katherine is Dentistry’s Communication Coach! International speaker, author, and coach in the US, Canada, and UK, Katherine’s known for helping professionals develop unscripted, exceptional telephone and client communication skills, personal and professional greatness, as well as train-the-trainer and executive speaker’s programs. Her company, LionSpeak, helps practices, teams and executives achieve extraordinary results by communicating with greater clarity and inspiration. She’s consulted with CareCredit, Philips Oral Healthcare, Sirona Cerec, Henry Schein, eAssist, and Patterson Dental. Spotlight-On-Speaking champion, National Speaker’s Association member, Speaking Consulting Network board member, past-president Academy of Dental Management Consultants, recipient of the Linda Miles Spirit Award.
Drew Sparks is the co-founder and CEO of Swell CX. Swell is a reputation management and customer experience platform for small businesses of every kind. His background is in Mechanical Engineering and he graduated from the University of Utah. After working for a few years as an engineer in the oil industry, Drew had the opportunity to help a friend with a healthcare services start-up. While growing that, he recognized the need for a tool like Swell and started building the platform for Swell.
Swell was born in 2017 and is venture-funded. It helps practices of every size collect more patient testimonials directly on sites like Google and Facebook. Consistent reviews are extremely important in today's competitive world and can help your practice be found easier online and stand out from local competition. Swell's technology automates the process of inviting patients to leave public reviews within a matter of seconds and allows you to manage, respond, and track your public reputation from one dashboard. Collect more reviews. Get more patients. Grow your practice.
Chris Vo, D.D.S. -- I graduated from the UNC School of Dentistry in Chapel Hill in 2012. Like most new grads I associated for a few years before buying my own solo practice in a small town in 2015. I ran that practice for nearly 3 years before selling it to a friend. During my time as an owner I realized I enjoyed doing my own marketing, which made a lot of sense considering my self taught background in photography, film, web design and other visual arts. After selling my practice, I began consulting with friends who were running their own practices and who were calling me asking me marketing questions. Today, I work a couple days a week clinically with a buddy from dental school, Dr. Heath Brantley, at Wendell Family Dentistry. I also help run the marketing for that practice as well as the dental CE learning center above to practice, the Wendell Learning Center. This CE center provides dental courses that blends clinical and business principles. On my non-clinical days I consult with other dental professionals, mainly as it pertains to marketing and branding. Outside of dentistry, I enjoy spending time at the coast, traveling, reading, and most recently, getting lost in the world of Tik-Tok.
Jennifer is the co-founder and CEO of Marketing by SOS. She uses her experience in the industry (daughter of orthodontist and a patient for way too many years) plus educational background in Public Relations, plus being a mom to approach her agency support of orthodontic and pediatric dental offices. Her boutique team serves practices with a range of services, including branding/rebranding your practice, internal and external referral strategies, contests and promotions, social media, graphic design and websites. Our team is equipped to provide just about anything you can dream up (or we can dream it up for you!), see it through from start to finish, and deliver results.
America’s Most Productive Dentist, Dr. Bruce B. Baird has a lifelong commitment to dental excellence. A nationally renowned cosmetic dentist, Dr. Baird is an international teacher and speaker on cosmetic, reconstructive, and implant dentistry, business management, and communication development.
Instrumental in development of the Quadra-Guide surgical stent and Equaspacer Implant System, Dr. Baird also founded the Texas Centers for Implant Dentistry and Compassionate Finance. He is also involved with the American Academies of Cosmetic Dentistry and Implant Dentistry, the International Congress of Oral Implantology, and the Academies of Osseointegration and General Dentistry.
Recognizing his ability to help other dentists achieve the same success he has experienced in his practice, Dr. Baird partnered with Vicki McManus Peterson to create Productive Dentist Academy which has been an invaluable resource to dentists nationwide. Dr. Baird is now sharing his knowledge of dentistry by hosting The Productive Dentist Podcast where he will share his expertise on productivity, scheduling, leadership, management, delegation, teamwork, and much more
Christian is passionate about using technology and finding cost effective solutions for dentists and patients. He has spent his entire career as a student of patient attraction strategies and communication skills for case acceptance. His greatest accomplishment has been being a part of the development of an Insanely Awesome and Successful Dental Team and Practice Culture!
Drew Sparks is the co-founder and CEO of Swell CX. Swell is a reputation management and customer experience platform for small businesses of every kind. His background is in Mechanical Engineering and he graduated from the University of Utah. After working for a few years as an engineer in the oil industry, Drew had the opportunity to help a friend with a healthcare services start-up. While growing that, he recognized the need for a tool like Swell and started building the platform for Swell.
Swell was born in 2017 and is venture-funded. It helps practices of every size collect more patient testimonials directly on sites like Google and Facebook. Consistent reviews are extremely important in today's competitive world and can help your practice be found easier online and stand out from local competition. Swell's technology automates the process of inviting patients to leave public reviews within a matter of seconds and allows you to manage, respond, and track your public reputation from one dashboard. Collect more reviews. Get more patients. Grow your practice.
Scott Warner is a serial entrepreneur. His portfolio of success covers everything from tech start-ups to restaurants, from online blogging to film. He has a visceral passion for building companies that are innovative, profitable, and viral. A go-getter who never settles for less than the best, Scott has an uncanny ability to build teams who share his same vision.
As CEO of Gigg Inc, Scott's endeavors are directed by a desire to help companies better understand and utilize the social media landscape while improving focus on business intelligence. Scott has had a life-long love for music and the entertainment industry. Gigg Inc was originally created to help open doors for aspiring artists through the company’s social media platform. Over time, he realized the Gigg feature set offered valuable solutions to businesses. While Scott is focused on providing Gigg's platform to businesses, his passion for the arts remains in tact.
Through Gigg’s talent discovery medium "CONTENDR", Scott continues to provide musicians a chance to be seen and heard on a global scale. Gigg was named a Top Ten Start-up at SXSW by ComplexTech in 2013. For eleven years Scott helped to build Pinnacle Security, a leading home security provider in North America with annual sales of over $150 million. He quickly becoming a top sales rep and top manager, and was appointed Vice President. Scott and his organization generated more than $150 million in sales during his time at Pinnacle. Scott has also been an angel investor for twelve businesses—from restaurants to health care products to savvy tech. Scott has always had an interest in discovering and building startups with true potential.
Cory Pinegar is an experienced Chief Executive Officer with a demonstrated history of working in the telecommunications industry. Cory is a strong business development professional currently finishing a Bachelor’s Degree focused in Economics, Business from Brigham Young University.
Hi my name is Hubert Park I'm a board-certified pediatric dentist and I've been private practice for five years. I did almost all of my dental training at Tufts in Boston and did one year GPR residency at Cornell in upper eastside Manhattan. I've been married for four almost five years to my wife Amy and we have a daughter named Alina. After years of associateship at multiple offices, I bought a pedo/ortho practice in Lynn, MA. I'm passionate about early childhood development, advocating for children's needs both in the U.S. and also internationally (about to go on my fifth mission trip to Mexico this summer and I have been to Kenat, the Dominican Republic, Zambia, and Bolivia).
Fred is the co-founder of 1-800-DENTIST and served as the CEO for over 20 years. He started his journey in the big agency advertising world and later shifted his life’s work to gaining the attention of consumers and then matching them with dentists.
Through their 24-hour live call center based in Los Angeles, Fred and his team field more than 12,000 contacts a day from various media sources; including, national television, local radio, bidding on more than 1 million keywords in any given month, and cell phone advertising.
Because 1-800-DENTIST is the largest dentist referral service in the country, Fred has had the opportunity to meet some of the most successful dentists in the U.S. He is animate about learning from these dentists and has consolidated much of this knowledge into his book.
Throughout the year, Fred also lectures on practice marketing and has spoken at major dental shows like Greater New York Dental Meeting, The Best Seminar Ever, The Townie Meeting, and most recently Harvard School of Dental Medicine. To give back to the community, he also speaks to study groups and at client appreciation days, sponsored by dental products companies or specialists.
Penny Reed is a dental practice speaker, coach, and author of the book Growing Your Dental Business. She runs a company called the Dental Coaching Institute and works with dentists and their teams to raise the bar on their performance and create an office culture where the entire team looks forward to coming to work every day. As a result of her work, participants and clients share that their team is more energized, more productive, and takes more ownership of their roles and responsibilities in achieving results.
Penny began her career in dental office management in 1992. She discovered a passion for helping others grow their practices and has been coaching dentists and their teams since 1994. She has been named a Leader in Dental Consulting by Dentistry Today, from 2007 to 2018. She is a member of the National Speakers’ Association and Academy of Dental Management Consultants. In addition, she is the creator and host of the podcast Growing Your Dental Business on iTunes.
Penny lives in Tennessee with her husband Rob and is the proud mom of Brooke and Savanah. She is a raving fan of the Disney theme parks and is always planning her next trip or dental retreat near the magic.
A marketing executive for over 30 years, Jim Richardson has devoted the last decade to helping dentists create practice growth by utilizing unique strategies and techniques for attracting only the ideal patients for individual practice owners.
His 75-member firm does all of the things you’d expect from a digital advertising agency; build websites, SEO, pay-per-click ads, social media management and marketing, reputation marketing (in partnership with you)… But, one of his most exciting ventures these days is “Playing to win” in the game of Yelp.
He is the author of the Amazon best-selling book, “Word of Mouse Marketing for Dentists” and he’s an expert in how to get traction on Yelp without giving them a dime!
Edward J. Zuckerberg, D.D.S.,F.A.G.D. is a 1978 Graduate of NYU College of Dentistry. He owned his own practices in Brooklyn and Dobbs Ferry, NY from 1979-2013 and has always been an early adopter of technology, introducing his first PC in the office in 1986 and completely fully networking his home-based office with broadband access in 1996. Dr. Zuckerberg’s early adoption of technologies including digital radiography, CAD/CAM & creation of a paperless office caught the attention of Industry leaders who enlisted him to lecture, write articles and beta test new technologies. The advanced technology in the home helped launch his son, Mark's, the founder of Facebook, interest in computers. With his wife of 39 years, Karen, a retired Psychiatrist, they also have 3 daughters, Randi, former Marketing Director at Facebook and now CEO of Zuckerberg Media, Donna, who received her Classics Ph.D at Princeton and is now an author and editor of the online publication, Eidolon, featuring a modern way to write about the ancient world & Arielle, who is a partner in a Financial Firm in San Francisco, as well as 6 grandchildren. Dr. Zuckerberg now regularly lectures nationally and internationally on Technology integration, Social Media Marketing and Online Reputation Management for Dentists and consults privately with Dental Practices and Dental/Medical Technology Startups in addition to treating patients part time in Palo Alto, CA. Dr. Zuckerberg authored the chapter on Social Media on the ADA’s recently released “Practical Guide to Internet Marketing.” Dr. Zuckerberg can be reached via his website, www.painlessdrz.com
He also maintains two Facebook Pages, www.facebook.com/painlesssocialmedia with tips for his colleagues on promoting their practices using Social Media to attract new patients and maintain and improve relationships with existing ones as well as a page for his patients, www.facebook.com/painlessdrz
For more than a decade, award- winning relationship expert, Dino Watt, has been helping progressive practice owners master the culture in their business and home life.
He’s the author of international best-selling book, The Practice Rx.
His body language trainings and private mentoring have transformed offices, saved marriages and increased revenue and personal happiness for his clients.
Dino’s been honored to speak for companies big and small around the world spreading his message of how business owners can grow their business without growing apart by Making Love & Business Work.
Out of all his accomplishments the one he is most proud of is that he is a PHD. Not a Doctor, but a Passionate Husband and Dad!
{Connect with him @ DinoWatt.com}
Pete Johnson is entrepreneur, video marketing expert, and professional storyteller. He has spent all of his career in marketing, with the last 7 of those years specifically focused on the dental industry. He has held multiple leadership positions at both boutique and large dental marketing agencies.
In early 2018, Pete cofounded Get Practice Growth and set out on a mission to disrupt the dental industry. His company focuses on the use of custom video to help practices tell their story, earn their patients trust, and generate more revenue.
Pete grew up in sunny San Diego, where the “surf meets the turf”. Pete played competitive sports all through college, where he learned the value of teamwork and developed his leadership skills. Pete is an avid Los Angeles Lakers fan but is still left heartbroken by the desertion of his beloved Chargers. He is currently a free agent and accepting offers from other NFL fan bases. He also has a 4 year old daughter (Riley), who keeps him young and always makes him the princess of her castles.
Dr. Deems is an honor graduate of Baylor College of Dentistry. He is co-founder of the Dental Coaches Association and provides professional coaching for dentists through his coaching practice, The Dentist’s Coach, Inc. He also authored books, writes for many national professional publications, and speaks nationally and internationally for many dental organizations. Since 2005, Dr. Deems has been annually recognized by Dentistry Today as one of the Top Leaders in Continuing Education. He has maintained a private dental practice in Little Rock, AR for over 25 years.
Jared Parente is the CEO of Dental Warranty Corp, and has committed the vast majority of a highly-entrepreneurial career to growth opportunities in healthcare. Focused on the dental and medical aesthetics markets, he generates results by creating better patient experiences– built on game-changing concepts in service, and disruptive supporting technology.
Along the journey Jared has held influential roles with early stage ventures and growth stage companies alike, has consulted independently with various practices and SMBs, and has collected broad contracting experience– ranging from the introduction and distribution of medical aesthetic lasers and energy technology in the US, to strategic marketing and product positioning with one of the largest financial SaaS platforms in the world. He has been interviewed on multiple top podcasts in dentistry, and draws insight from a network spanning the industry’s leading influencers and hundreds of practices he has had the opportunity to both impact and learn from.
Jared is based in Dallas, Texas.
Customizing our service to you, exactly the way you customize your service to your patients.
Beth believes in creating relationships through live chat that offer patients the opportunity to receive the care they need, deserve, and desire - making a difference in the quality of their lives and health. Since co-founding Ace Chat with her sister Joanne in 2011, she strives to create a positive environment for her clients, their patients, and her amazing team. Blending attention to detail with her enthusiastic spirit, she is fearlessly committed to living the best life possible.
In her free time, Beth can be found loving on her family, planning their next adventure, curled up with a good book and a cup of hot tea, and always outside whenever possible!
Jordon Comstock is the founder and CEO of BoomCloud. BoomCloud exists to help dental practices create, organize, track and automate an in-house membership program as a strategy to reduce dependence on dental insurance. Jordon started his career in the dental industry managing a dental lab over 10 years ago and soon realized the need for our industry to create membership programs. He studied UX/UI design, web development and marketing at the Art Institute of Salt Lake City. Jordon is also the founder of RocketFire, a turn key website solution for dental practices.
About Dr. Omid Termechi
Dr Termechi is one of the leading implantalogists specializing in advanced implant dentistry and dental prostatic. He has performed thousands of implant surgeries and oral reconstructions using minimally invasive procedures with excellent results and fast recovery times for patients.
Omid Termechi, D.D.S graduated from the New York University College of
Dentistry in 1998. He went on to complete a one year General Practice
Residency program at Interfaith Medical Center in Brooklyn, N.Y.
Dr. Termechi continued with a second year of General Practice Residency
at Kingsbrook Jewish Medical Center in Brooklyn, N.Y.
Dr. Termechi received his training in Oral Implantology by completing a
two year, full-time Fellowship in Oral Implantology and Biomaterials at the
Brookdale Hospital Medical Center in Brooklyn, N.Y.
Department of Oral Implantology and Biomaterials.
He is the Founder of Five Town Implant study club as well as Dental Implant Surgical Seminar where he directs a teaching institution where trains American license dentist how to preform dental implant surgery on LIVE patients at UFM in Guatemala
He is an Assistant Professor at New York University College of Dentistry
Department of Periodontics and Implant dentistry. He was an ADA CELL Seminar
Series Lecturer on varies topic on implant dentistry from 2005-2015.
Dr. Termechi has achieved Associate Fellowship status in The American
Academy of Implant Dentistry (AAID) as well as Fellowship and a
Diplomat status in the International Congress of Oral Implantology (ICOI)
and membership with ADA, AAID, ICOI.
Dr. Termechi lectures on a variety of topics in Oral Implantology nationally and internationally.
Described as an educational entertainer, Gerry Samson completed pediatric dental residency at Emory University, 1979 under the direction of Dr. Ed Hibbard and orthodontics at Northwestern University, 1981 under the direction of Dr. Hal Perry. From 1981 – 2017 Gerry practiced orthodontics in his unique “concierge style” private office, is a Diplomat of The American Board of Orthodontics and a Fellow of The American College of Dentists. In addition to orthodontic private practice, Dr. Samson holds formal faculty appointments at 6 USA postgraduate programs, is consultant to pediatric dental and orthodontic practices and corporations and lectures extensively both in the United States and internationally. He is founder, president and chief instructor of (g)nathos, inc – an advanced orthodontic and pediatric dental continuing education institution. In addition, he reviews papers submitted for publication to The American Journal of Orthodontics and The Angle Orthodontist. He was the invited guest Co-Editor of the Journal Seminars In Orthodontics: “Age Appropriate Orthodontics”, March and June, 2014 and author of the orthodontics mechanics chapter in the reference text book by Wiley Publications, “Recognizing and Correcting Developing Malocclusions: A Problem-Oriented Approaches to Orthodontics” – Prof. Eustáquio A. Araújo, Prof. Peter H. Buschang, 2016. Dr. Samson’s presentations emphasize clinical decisions based on science.
Dr. Leonard Tau sits down with Jennifer Pearce in the latest episode of The Raving Patients Podcast.
Elijah Desmond, Motivational speaker, former dental hygienist, dental speaker and serial dental entrepreneur. He is the founder of Smiles at Sea, and Co - Founder of Dental huB 360 and Driven Dental Implant Marketing. Uses his experience, dental knowledge and passion for changing lives to help dentists drive more high-value cases to their practice.
We're passionate about helping dentists massively grow their practice and make a bigger impact on their patients lives by focusing on attracting big cases. Find out how we can help you stand out in your market and attract more high-quality dental patients.
Dr. Leonard Tau sits down with David Janash in the latest episode of The Raving Patients Podcast.
Colin’s experience helping dentists predates search engine optimization (SEO), Google, websites and even the Internet. Colin’s experience goes back to when he was a 7-year-old boy helping in his father’s dental office, filing records for a nickel apiece.
He built his father’s first website in 1997. By 2006 he had joined forces with major consultants to service their clients’ patient attraction needs. SmartBox now works with thousands of dentists around the world. And while Colin would be crazy to have a marketing agency that doesn’t market itself, SmartBox’s largest source of new dentists comes from referrals and professional partnerships.
“Many marketing firms just get marketing. Website design firms know how to design pretty websites. SEO firms can do SEO. The problem is, when all you have is a hammer, every problem starts to look like a nail,” Colin said. “As a dentist, you don’t want marketing or websites or SEO, You want MORE AND BETTER PATIENTS in your chair. At SmartBox we know how to dominate your market area to make that happen.”
Dr. Christopher Phelps is an entrepreneur, general dentist, and an amazon best-selling author who practices in Charlotte NC. In his first 7 years of practice he grew the revenue of his practices by a factor of 10X, going from 1 practice location to 4 locations. After selling two of those offices for profit, Dr. Phelps focused on maximizing the capacity of his remaining 2 practices and had 2 consecutive years of $1,000,000 revenue growth at Each of the two practices, effectively collecting with 2 offices what he had collected when he owned 4 offices. A major part of this success was the Call Tracker ROI program he developed out of his own marketing needs and issues. With it, he was able to increase his new patient numbers from 60/month to averaging over 300/month; all the while decreasing his marketing expenses by 74%. In 2016 he launched Golden Goose Scheduling to help practices answer and schedule more new patient calls so they didn’t have to pay more in marketing money to get them. In 2016, out of 6000 dentists who were nominated across the US, Dr. Phelps was selected as the Doctor’s Choice National Dental award winner. In addition, to being a Kolbe Certified Trainer, a key opinion leader to several large dental companies & understanding how to get new patients in the door, Dr. Phelps is also an expert in the Science of Influence and Ethical Persuasion. He has studied under the Authority in this field, Dr. Robert Cialdini and, out of the thousands of people who apply yearly, was one of only two selected and awarded the title of Cialdini Method Certified Trainer (CMCT).
Heidi Mount is the President of Heidi Mount Coaching, a Virtual Consulting Company. Her work with dental practices focuses on creating simple, effective and easy to follow solutions that result in less stress and greater profitability. As an international speaker, she is known for her engaging style and generosity with useful tips. In fact, her claim to fame is helping offices make $500 more a day on tomorrow’s schedule. As a result of her work, people often share that they have a big weight lifted off their shoulder, happier employees, more time doing the things they love to do, get out of debt and develop a better retirement plan. On a personal note, she appreciates gourmet food, scuba diving, and visiting tropical islands.
Contact info is Heidi@CoachingDentist.com
Website: www.CoachHeidiMount.com
Lots on online resources available.
Dr. Erin Elliott grew up in Southern California but went away to a small NAIA school in Western New York where she played collegiate soccer and graduated summa cum laude from Houghton College. After graduating Creighton Dental School in 2003, she settled in North Idaho to begin her general dentistry career. She has a special interest in DentalSleep Medicine and Short Term Orthodontics. She has lectured extensively on this topic and loves to help general dentists extend this life-saving service to their patients. She is an active member of her local American Dental Association, the American Academy of Sleep Medicine, American Academy of Dental Sleep Medicine and is the past president and a diplomate of the American Sleep and Breathing Academy. She’s teaching sleep apnea with 3D-Dentists and Dr. Tarun Agarwal as well as privately coaching practices about sleep
Amol Nirgudkar helps dentists grow their practices and reach their goals. He is in an unusual position to offer practical insights. As a certified public accountant, business consultant, author, entrepreneur, and former owner of several dental practices, he has 20 years of experience working with dental practices and groups.
He founded Patient Prism in 2015. The advanced call tracking software incorporates artificial intelligence and American call coaches to review every missed new patient opportunity and send an alert to the dental office within an hour of the original call. It uses patented technology to detail the advertising method to led to the new patient call, what the caller wanted, why the appointment was not booked, and recommended actions that can be implemented immediately to call back and convert the potential patient.
From dental assistant to practice owner, Genevieve brings a unique perspective and real-world experience in all aspects of dentistry. Prior to speaking and consulting, Genevieve co-founded an affiliate group where she architected and facilitated numerous practice acquisitions and transitions. From practice startup to transition, Genevieve has the skills and knowledge to implement systems for business and team success.
Matt Donzella is the Local Business Outreach for Yelp Inc.
My goal is to build a thriving network of Bay Area business owners, connecting with you and connecting you with each other. I host a series of events to provide business owners with resources that help them succeed and grow. I'm also your local Yelp For Business Owners educator in the Bay Area. I provide training for local business organizations on the free tools available on Yelp.
Reach out to your local rep in your area.
Tom Brown, Vice President of Sales
Tom Brown brings over 20 years of sales leadership experience to his position of Vice President of Sales at LocalMed. He is experienced in leading start-ups and turn-a-rounds, his specialty is bringing a relationship style, value-added, process oriented approach to Sales. He has earned a Black Belt in Lean Six Sigma, rolled out Salesforce.com to three different organizations and enjoys public speaking. Tom is also a sports enthusiast, participating and coaching in multiple team sports, always with an obsession for winning with integrity.
Vanessa Vitagliano, Strategic Partnerships Manager
Vanessa Vitagliano is the Strategic Partnerships Manager at LocalMed. She graduated from Carthage College with a degree in Neuroscience. In her spare time, she loves to be out in the sun - playing sand volleyball, wave running or just kicking back at the lake. She has quite a few stamps in her passport from the 15 countries she’s traveled to, and would love to go back to Australia one day
Jennifer has spent over 20 years working in and with dental practices as a hygienist, trainer and consultant. Jennifer has always been passionate about efficiency and productivity, and founded Virtual Dental Office to help practices save time on insurance training and tasks. Jennifer then developed The Achievement Blueprint, an online communication and productivity system that helps individuals and teams get things done and accomplish their goals more quickly.
Graig Presti is a best-selling author, famous keynote speaker, founder and CEO of four-time Inc. 500/5000-recognized full service dental marketing company Local Search For Dentists (LSFD). Based on his massive success, Graig has been featured in top dental publications, such as Dental Economics Magazine, The Profitable Dentist, Dentistry IQ, and Dental Products Report, and has been recognized as one of the top influencers in all of Dentistry.
Local Search For Dentists is located in tech mecca Austin, Texas. LSFD helps dentists all over the world gain dominance in their local markets through the company’s proprietary dental marketing systems.
LSFD’s systems have helped dentists achieve more freedom, greater new patient numbers, and the ability to reach their income goals with ZERO doctor time. Learn more at localsearchfordentists.com.
Dr. Steve Schluentz is a dentist and owner of Mountain Sky Dental, CEO/Founder of Mountain Sky Coaching, and host of the Dental Practice Freedom Radio. He is also a partner at Dentistry's Optimal Model of Health, an online curriculum built at helping dentists use technical skills to develop a life of freedom. He is a certified consultant for Bob Proctor, one of the world's foremost thought leaders on human growth and potential and is recognized as one of the top consultants for the Proctor Gallagher Institute.
Dr Lance Timmerman DMD, Tukwila Dentist was born and raised in Kirkland and is first and foremost a family man. He has a beautiful wife and three active daughters that keep him very busy. While dedicated to dentistry, he also has a variety of activities to keep active. He has been a snow skier since a young age, but now avoids the crazy black diamond runs that he blasted down in his youth while barely slowing down.
For a while he was a “dune rider” on an ATV, but after a few broken ribs, he moved on from that as a hobby.
At one point he tried his hand at triathlons, but soon learned that he would only run if someone was chasing him and gave up running. However, despite the cycling scandals, Dr Timmerman is an avid fan of cycling and the Tour de France, having flown overseas on several occasions to watch and has even ridden up the famous Alpe d’Huez more than once (although VERY slowly). In his younger days he lived in France and is fluent in French, which enhances his love for the people and country of France. He is even a little “snobbish” when it comes to crepes (including the pronunciation).
He feels that a true cosmetic dentist is an artist, and to prove he is artistic, has even displayed his works of art in his office, including a sculpture he made with his own hands, proving his gifted eye for art. Despite his love for art, he has a hard time finding time to devote to it, and spends most of his time doing dentistry, whether teaching other dentists, learning more of the disciplines, or treating patients.
After graduating from Oregon Health Sciences University School of Dental Medicine in 1998, Seattle cosmetic dentist Dr. Lance Timmerman has been helping people in and around Seattle with personal, caring and advanced treatment. Dr. Timmerman’s advanced procedures are designed to improve the health and appearance of their smiles. Dr. Timmerman has not only learned the lessons that only experience can teach, he has continued his dental education with courses at the prestigious Las Vegas Institute for Advanced Dental Studies (LVI) and John Kois Center for Dental Excellence. His membership in dental organizations and certifications allow him to keep current in the various aspects of dental care that matter to his patients and demonstrate his knowledge and skill. An emerging leader in dentistry, he offers the latest in dental care for his patients.
Dr. Timmerman takes pride in his skill, his experience, and his training, but he knows that dental excellence also means giving each patient appropriate and personal care. As a cosmetic dentist, he takes the time to listen to his patients and to make sure every patient fully understands their condition and their treatment options. He will explain everything in plain language and answer all your questions so you can make an informed decision about your treatment plan.
Dr. Timmerman is co-author of the book “A Cup Of Coffee With 10 Of The Top Cosmetic Dentists in the United States: Valuable insights you should know before you have cosmetic dental work done” now available on Amazon, and the doctor has recently been featured in the news! Top Cosmetic Dentists in the United States
He also host his own podcast called Working Interferences with Josh Austin another dentist in San Antonio Texas.
Dr. Janice graduated from USC Dental School in 2009. She is currently practicing general dentistry in beautiful sunny San Diego. She is also an author. She co-author her book with her sister called “Keys to a Healthy Smile After 40: 7 Secrets to Feeling 7 Years Younger” and is currently available on Amazon. Together, Dr. Justene Doan and Dr. Janice Doan run A+ Family Dentistry in San Diego. Recognized as “Top 40 Under 40” dentists in America in 2015, they have been featured in the media as exceptional dentists.
The Sisters understand dental care both personally and professionally. They both have beautiful, healthy white smiles today -- but it wasn’t always that way. The Doan sisters were born in Vietnam. After the war, their prospects were bleak. They tried to escape, but were captured and imprisoned in a concentration camp. They didn’t have enough to eat -- or even a toothbrush. Their teeth were full of cavities. Their book reveals the miraculous story of their harrowing escape from Vietnam to America. After receiving dental care in the US and experiencing first-hand the transformation in their health, confidence, and smiles, the Doan sisters decided to become dentists.
Drs. Justene and Janice Doan are passionate about spreading the message that it’s not too late to get a healthy, beautiful smile. Most people have no clue how to care for their teeth in their forties, fifties, and beyond, and they’re jeopardizing their smile and their health without knowing it. And It’s not their fault.
Ryan Vet is an innovative leader, entrepreneur and author. He has presented to audiences around the globe on four different continents on leadership, marketing and reaching your maximum potential.
Ryan’s experiences range from start-ups to well-established multi-national, Fortune 500s. From launching his first business at age 14 to launching and successfully exiting start-ups, Ryan is a serial entrepreneur. He has been featured in countless publications and television interviews for his entrepreneurial endeavors. As an experiential marketing and branding consultant he has worked with iconic household brands like Warner Brothers, Samsung and Chrysler Jeep to opening a series of craft beverage lounges.
In addition to his own entrepreneurial ventures, Ryan is a highly sought after dental practice management consultant in the areas of practice growth and patient experience. He also shares his expertise in major dental publications including Dental Economics and dental speaker around the USA.
Ryan currently lives in Downtown Durham, NC with his wife Jessica, who is a practicing dentist in Raleigh.
Please feel free to quote Ryan throughout his talk via Twitter and Instagram @ryancvet and Facebook /ryancvet.
Jack Hadley developed the Social Media Marketing curriculum for the MBA program at Brigham Young University’s Marriott School of Management in Provo, Utah. He has also taught classes there for many years. He is the founding partner at My Social Practice, an agency providing social media marketing support to dental and dental specialty practices worldwide.
My Social Practice is the only dental-specific social media marketing company that provides affordable, agency-level creativity, strategy, and support to dental and dental specialty practices—helping them attract new patients, increase case acceptance, build trust, strengthen relationships, enrich careers and better retain their patients.
Andre is an inspirational and motivational speaker, executive coach and certified trainer. He is the Creator of The CREW Process. Which is a better way to define practice philosophy, bring consistency to treatment and gets the entire office and staff into alignment. For almost 3 decades, practices working with Andre have found great personal success while getting to know his genuine, frank and devilishly funny personality.
Joshua Scott is a marketing speaker and consultant who has spent the last 16 years in the dental industry. He works with practices around the country to create confident marketing strategies.
Josh got into dentistry while transitioning out of a ministry career. He landed at a national practice management company where he learned the fundamentals of running a dental practice while viewing everything through the lens of profitability. He spent 12 years there in multiple roles before launching out on his own. He now leads Studio 8E8 (pronounced “88”), a creative dental marketing firm specializing in brand creation, websites and digital solutions. He the host of The 8E8 Show - a regular podcast answering dentistry’s most important marketing questions and regularly speaks across the country.
Josh grew up off of Compton Avenue on south side of Los Angeles, so he considers himself part “thug.” Currently he resides in New Albany, Ohio - a white, picket fence community where the most gangsta thing he ever does is listen to Jay-Z with the car windows rolled down. He’s been married to his high school best friend, Joanna, for 22 years and has two children, Caden (age 12) and Aliya (age 8).
Although born in India, I spent most of my childhood living on St. Thomas in the U.S. Virgin Islands. While attending Rutgers University in New Jersey, I discovered a passion for dentistry and had the pleasure of shadowing a practice that supported me as I pursued my interests within the field.
With degrees in Communication and Biology, I quickly realized that my favorite projects involved working on marketing campaigns that connected with patients. Seizing opportunities to get the team involved and motivated added a new layer to the positive patient experience, and that felt right. My projects produced results, so the practice owners encouraged me to attend conferences and workshops, and also allowed me to pursue an education in my own ways, such as through podcasts and webinars.
It wasn’t long before I became a dental marketing consultant, and in 2013, I launched my company, Growth Management Marketing LLC, so that I could share my knowledge and experience with dental practices looking to achieve their business dreams. The company’s launch was met with a record-breaking event! With 1,530 participants, we broke the Guinness World Record for the most simultaneous mouthwash swishers at one time. This event, Swish Away Breast Cancer, not only raised awareness for breast cancer and oral hygiene but successfully utilized community, digital and social media marketing strategies and solidified my career path as a marketing consultant.
Levi Barlavi a dental attorney and founder of the Pacific Health Law Group, P.C., a law practice focused on the legal and business needs of healthcare professionals.
Levi assists dentists with legal issues related to practice formation, partnerships, practice sales and transitions, office leases and lease reviews, employment law issues, and regulation and compliance matters.
With a family of doctors, including a wife who is a dentist and sister who is an OB/GYN, Levi appreciates the complex challenges doctors face in providing healthcare to their patients while also running a business. This appreciation is the catalyst that drives Levi's work and the reason Levi is passionate about providing his clients with informative, effective and cost-efficient legal solutions.
Raised in Los Angeles, Levi is a proud graduate of the University of California, Los Angeles, where he received his bachelor's degree in Philosophy. After completing his undergraduate studies, Levi went on to receive his law degree from Georgetown University Law Center in Washington, D.C. When not working, he enjoys reading, watching movies, and playing with his two young boys (4 &2).
Xaña Winans is the owner of Golden Proportions Marketing, a full service marketing agency dedicated to growing dental offices, and Smart Market Dental, the first complete marketing metrics software solution combining call tracking, call screening, team performance metrics and automated ROI tables for all marketing.
As one of the industry’s most sought-after dental marketing consultants, Xaña collaborates with her team on a diverse group of clients to create strategic marketing solutions with measurable, award winning results. She been married to an accomplished dentist, Dr. Larry Winans, for over 25 years and has marketed over 1500 dental practices in the past 18 years.
Dr. Nathan Ho graduated from Baylor College of Dentistry in 2009. He currently own two dental practices with his business partner. He is also a co-founder of EnvisionStars.com, founder of dentaljobs247.com (a job site serving practice owners and job seekers ), Founder of the Dental WinWin facebook group, and the founder/host of the Coffee Break Interview Video Podcast.
Vivek Kinra is a Computer Engineer by degree but his career moved into business management at a young age. He has had multiple leadership roles leading big engineering departments at large corporations.
He got into dentistry by marrying a dentist. His wife Dr. Lyuda started a scratch practice in late 2015 in a very saturated area of Chicago. The practice, VIP Dental Lounge, is a small 3 operatory practice (expanding into 6 shortly) that is setup as a very high tech office. Their goal is to build the best dental office in Chicago from the 'eyes of a patient'.
Vivek designed the office as well as setup the business processes to drive profitability to the practice
Vivek has built the business side of the practice to be a million dollar practice running at less than 50% overhead. He has been successful at negotiating insurance contracts to get insurance reimbursements high enough to have less than 10% writeoffs.
Vivek's next project is to build his course where he teaches the secrets of getting better reimbursements from insurance companies dentists are already in network with.
Dr. Jessica Emery is: A wife, a mother, a daughter, a sister, an aunt, a Chicago cosmetic dentist, an entrepreneur, a creative, a visionary, a philanthropist, a smile stylist, a girl boss, a LOVER OF LIFE!!
Dr. Emery grew up just outside of Boston, in Worcester, Massachusetts. She followed in her mother's footsteps and attended Tufts University School of Dental Medicine. She opened Sugar Fix Dental Loft in Chicago, completely from scratch and built the practice of her dreams! At Sugar Fix, Dr. Emery has created a spa-like atmosphere treating her patients to white-glove service that she has become known for. She is also the creator behind ALL of Sugar Fix Dental Loft's social media and marketing.
Additionally in the fall of 2016, Dr. Emery launched another business: dental soiree. Dental soiree has been a dream come true for her and holds unlimited potential for the future of dental marketing.
Dr. Emery is also excited to announce the recently launched Soiree Stock, a membership program that gives dental professionals access to unique styled stock photography.
Dr. Sunny Pahouja was raised in Columbus, Ohio. After graduating from Dublin Scioto High School, he received his bachelor’s degree in Finance from The Ohio State University. He earned his D.D.S. from The Ohio State University in 2011, and spent a year practicing in Chicago learning many advanced techniques and procedures with particular focus on pediatrics.
After spending a few years in Dayton, Dr. Sunny and his wife, Pooja decided to move to Cincinnati. Dr. Sunny joined the practice of Dr. Barry Ross in January 2015. Research and continuing education are important parts of Dr. Sunny’s practice and allow him to provide the best possible care for his patients. Dr. Sunny is dedicated to continuing dental education, focusing on his particular interests of oral surgery, cosmetics, and pediatrics, as well as all other aspects of dentistry.
He served as the chapter president of American Student Dental Association (ASDA) at The Ohio State University’s College of Dentistry. He has been given many prestigious awards throughout his schooling including the Pierre Fauchard Academy Scholarship, Ohio Dental Association Scholarship, and the Delta Dental Student Leadership Award. Dr. Sunny maintains many professional affiliations.
Dr. Sunny is excited to meet you and discuss your dental needs. Call our office today at (513) 661-8586 to schedule the first step toward your healthiest smile.
Dr. Pahouja’s Affiliations:
- American Dental Association
- Ohio Dental Association
- Cincinnati Dental Society
- Academy of General Dentistry
Dr. Sunny Pahouja and his team: Creating Second Chances for a First Impression! Visit our Cincinnati dental office today for your consultation or new-patient exam with Dr. Pahouja. Our office offers state-of-the-art general and cosmetic dentistry in a fun and professional atmosphere. Conveniently located in Cincinnati, we serve residents from all over Cincinnati, Northern Kentucky, Southeast Indiana, and surrounding areas. As a matter of fact, we have patients that live in Florida, Tennessee, Puerto Rico, and even Taiwan. We are very blessed to have such wonderful patients.
Founder of the nation’s largest student and new dentist community, igniteDDS, Dr. David Rice travels the world speaking, writing and connecting today’s top young dentists with tomorrow’s most successful dental practices. In addition to igniteDDS, Dr. Rice maintains a team-centered, restorative and implant practice in East Amherst, NY. With 23 years of practice in the books, he has completed curriculums at the Spear Center, The Pankey Institute, The Dawson Center and the school of hard knocks…
David R. Rice, DDS
(716) 912-7970
david.rice@ignitedds.com
www.ignitedds.com
Dr. Glenn Leon Vo is a practicing Dentist, performance coach, podcaster, and an expert at Trivial Pursuit. As the creator of The Nifty Thrifty Dentists, Dr. Vo is always negotiating discounts and helping his fellow Dentists save money. Dr. Vo also co-hosts The Nifty Thrifty Dentists, with Dr. Vinh Nguyen.
He is a coach with Delivering Wow and the co-founder of DentalHub360, a social media site for Dental Professionals.
Dr. Glenn Leon Vo continues to run a multi-million-dollar family practice with his wife Dr. Susan Tran in Denton, TX. They are the proud parents of two awesome kids, Kylie and Jackson
Janice Hurley is Dentistry’s Image Expert on personal presence and professional success.
Attendees to her courses have described her as profoundly articulate, gracefully charismatic and powerfully entertaining. She has been honored for more than ten years as one of the top speakers in dentistry by Dentistry Today.
A noted authority on treatment presentation and effective in office systems, Janice consults and coaches "hands on" and through articles published in Dental Economics, Dentistry Today, The Progressive Dentist, and others. Even dental hygiene schools use her written protocol standards for both image and effective communication.
After earning her degree in Organizational Behavior from The University of San Francisco, Janice has invested more than 25 years’ experience as a dental consultant, helping her clients gain higher treatment acceptance and attract better quality patients. As an international author and speaker on what it takes to project professional excellence and confidence so others feel it instantly, her goal is for everyone to use their professional energy for personal success.
Janice’s energy is contagious and audiences inevitably leave raving fans and ready to reenergize their lives, and their practices. Janice has been a featured speaker with the Thomas P. Hinman Dental Meetings, Yankee Dental Congress, American Academy of Cosmetic Dentists, American Association of Endodontists, Philips Sonicare, Academy of Dental CPA’s , Henry Schein, and many, many more.
Paul Goodman, DMD’s courses offer chairside and behind the scenes, easy to implement techniques and strategies that decrease stress and increase practice revenue. From cutting edge implant technology to practice management skills and techniques, participants gain a roadmap for improving patient health and satisfaction, practice profits, and their personal joy.
While chief dental resident during his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman received advanced training and also placed and restored 150 dental implants. He has been a faculty member for Hiossen Dental Implant Training Program for the past 10 years and has helped over 100 general dentists place their first dental implants. Additionally, he teaches dental residents at Albert Einstein Medical Center lecturing to dentists on placing and restoring implants.
A graduate of the University of Pennsylvania School of Dental Medicine, Dr. Goodman has been practicing dentistry for over 10 years and works with his brother in two locations in Mercer County, NJ. Dr. Goodman has purchased three dental practices and shares his personal experience with retiring dentists in managing the expectations of their patients and team members during the transition process. He is the founder of Rising Dentists Study Club and Rittenhouse Consulting, LLC – both in Philadelphia.
Tuan Pham maintains a general private practice in Austin, TX. He practices 4 days a week seeing an average of 4 doctor patients a day and has an office production of 1.2 million a year. He is the creator Dental Maverick, a training series focused on mastering communication, leadership and management skills. He is also the creator of Dental Maverick Summit which is a live CE event focused on the business aspect of dentistry. He has three highly rated books on Amazon: Success, Profitability and Destiny Begins with you, Dental Systems Manual and Dental Maverick Q&A. You may have recently seen him on the cover of the October 2017 edition of Dental Town magazine.
In his free time, he spends time with his lovely wife Kristin, walks his dogs, goes fly fishing and drinks beer while watching SEC football.
Justin Morgan is the founder of dentalmarketingguy.com, a website dedicated to demystfying and simplifying dental marketing. Justin's website is ranked #1 for "dental SEO expert," so it seemed only natural that we'd invite him on the Raving Patients Podcast to discuss the topic of SEO. Justin has a long history of ranking dental websites, and he has a raving following on the Dental Town forums. Listen to Justin explain the ins-n-outs of SEO and exactly what first steps you can take to gain new patients from Google!
Dr. Emily Letran is an international speaker, author of several books, and radio show host. She is a Trainer in High Performance, dedicated in helping business professionals and entrepreneurs maximize their potential in personal and business life, streamline business and increase profits, winning back time from work so they can enjoy that time with their family, children and pursue their passion. The business strategies she shares is the result of being the CEO of several multi-specialty dental group practices for more than 20 years in Southern California.
As a mother of three, Dr. Letran skillfully manages work, family life, after-school life and her personal life as a growing entrepreneur. She continuously invests in her education and training to better serve her clients. She represents several international organizations, serving as CEO Space Club President and Glazer-Kennedy Inner Circle Marketing Director in the San Gabriel Valley. Dr. Letran is also the founder of The Emily Letran Foundation, dedicated to providing basic dental care to veterans and families of disadvantaged background in her monthly Free Dentistry Day. The Foundation also provides scholarships for high performance coaching to help business owners from disadvantaged background get a jump start in growing and accelerating their businesses. For more information, please visit www.DrEmilyLetran.com
Korey's 20 year career in strategic brand development and relationship marketing has gained him national recognition and industry awards.
A serial entrepreneur, Korey dropped out of college after less than a year to begin his career. After working for several creative companies, Korey set out to build his first creative company at just 26 years of age. Korey is an accomplished speaker and writer on the subjects of dental marketing and brand strategy and holds Marcom & Davey Branding Awards for his work.
During his career, Korey has helped start, re-brand and transition thousands of dental practices across the country. Korey is also the Co-Founder and Co-CEO of Legwork, a patient communications and marketing software for dentistry.
Dr. Anissa Holmes, a Dentist, Business Acceleration Coach, Social Media Strategist, and Best Selling Author is a leader in the dental industry. Dr. Holmes has coached and advised coaches, million dollar practice owners, and startup practices. Based on her massive success, Dr. Holmes has been featured in top dental publications, such as Dental Economics, Dentistry IQ, and Dental Products Report, and has been featured as one of the top 25 Women in Dentistry.
She has also been a featured speaker at Social Media Marketing World and her Delivering WOW Dental Podcast has listeners in over 100 countries. Dr. Holmes is the Founder of Delivering WOW U, an Online Coaching Community for Dentists, and runs 10X Facebook and Business Acceleration Bootcamps for Dentists to 10X their team performance, profits and brand.
Dr. Chris Bowman is a full-time practicing dentist, speaker, author, and dental coach from Charlotte, North Carolina. He started Advanced Dentistry of Charlotte in 1996, where he currently collects among the top 5-10% of dentists nationally.
Focal points in his private practice include elective cosmetic dentistry, esthetic restorative dentistry, Six Month Smiles adult orthodontics, Invisalign and Clear Correct orthodontics, Pinhole Gum Rejuvenation, Obstructive Sleep Apnea treatment, and sedation dentistry.
In 2005 Dr. Bowman founded Dental Insiders, which provides coaching, consulting, and training programs for dentists and dental team members. DI currently reaches over 3100 dentists domestically and internationally, at several levels ranging from E-letter subscribers to private coaching clients in his Dental Success Blueprint program.
Dr. Bowman serves as a Clinical Instructor for Six Month Smiles since 2011. He also founded the “Get More YES’s” Advanced Dental Communications course in 2014 for doctors and all dental team members.
Dr. Bowman has been a contributor to Dental Economics, The Profitable Dentist magazine, 1000 Gems, and several online dental publications and forums, including Dentistry IQ. He has also shared the stage internationally as a dynamic speaker with many of dentistry’s leading speakers at such events as the Yankee Dental Congress, Excellence in Dentistry’s “Spring Break” Seminar, the Academy of Comprehensive Esthetics Seminar, 1000 Gems Super Seminars, Rondeau Annual Orthodontic Symposiums in Las Vegas and Toronto, and the 2012 British Academy of Cosmetic Dentistry’s Annual Session.
Most importantly, Dr. Bowman is married to his beautiful wife Elizabeth, and they have three amazing children: Reid (14), Kenan (13), and Olivia (11)…and their awesome yellow lab, Cooper.
Rita Zamora is the author of the new book, Get Found, Get Liked, Get Patients - Making the Most of Social Media, and owner and founder of Rita Zamora Connections (https://RitaZamora.com) a social media marketing agency. She is known as “Dentistry’s Social Media Expert” and is one of the most highly sought after social media speakers and has been invited to return as a speaker to the best meetings in the country—the American Dental Association Annual Session, the Hinman Dental Meeting, the Chicago Midwinter Meeting, and the American Association of Oral & Maxillofacial Surgeons Annual Meeting.
Her advice on managing your online reputation was published in the American Dental Association’s Practical Guide to Expert Business Strategies and she served as a Contributing Faculty Member on the topic of marketing for the 2015 American Dental Association's Center for Success Certificate Program.
Rita Zamora Connections is an established dental consulting firm that specializes in social media marketing for dentists and specialists. Their agency provides highly customized solutions
and encourages genuine personal interaction between their dentist and specialist clients and their patients. Since 2008, they’ve worked with hundreds of dental professionals, through speaking engagements and their agency, to train or assist them in authentic and valuable online interactions. Rita graduated magna cum laude from the University of Colorado with a bachelor’s degree in business and marketing and has over 20 years of experience working in the business of dentistry. Rita can be contacted at Rita@RitaZamora.com
Dr. Joshua Austin is a native San Antonian. After attending Health Careers High School and the University of Texas as an undergrad student, Dr. Austin graduated from the University of Texas Health Science Center San Antonio Dental School. UTHSCSA Dental School has been one of the top ranked dental schools in the nation since 1993. Dr. Austin excelled in dental school and was voted president of his graduating class. He capped off a successful senior year by being awarded the Texas Dental Association Outstanding Senior Dental Student award.
Dr. Austin is a member of the prestigious Seattle Study Club, which is a network of professional dental study groups dedicated to ideal comprehensive dental care. Dr. Austin’s other professional memberships include the Academy of General Dentistry, the Texas Dental Association, American Dental Association, and the Rotary Club of San Antonio.
Dr. Austin is a published author and lectures nationally on restorative dentistry and reputation management. He has a monthly column and weekly e-Newletter in Dental Economics, the most read dental magazine in the world. In the past, Dr. Austin has served as a faculty member in the Department of Restorative Dentistry at UTHSCSA Dental School. Dr. Austin has received several awards during his dental career. In 2009, the Texas Dental Association honored Dr. Austin by naming him Young Dentist of the Year. In 2010, the Texas Academy of General Dentistry named him New Dentist of the Year, the most prestigious award it gives for dentists who have graduated in the previous 7 years. Dr. Austin has earned a Fellowship in the Academy of General Dentistry by passing an exhaustive written examination and completing over 500 hours of continuing education. In 2014, Dr. Austin was awarded with a Fellowship in the American College of Dentists for his outstanding commitment to ethics in patient care.
If you check the December 2014 issue of Texas Monthly, you will see that his peers named Dr. Austin a Texas Super Dentist.
BONNIE HIXSON
As the Founder of The Progressive Dentist Magazine and the ProPractice online resource library, Bonnie’s mission is to connect dentists and teams with the resources they need to build and maintain thriving practices. For the past 25 years, Bonnie has worked closely with dentists and highly respected business experts throughout the US and Canada. She’s dedicated to helping members of The Progressive Dentist community define their purpose, differentiate their practices, improve practice profitability and live a life they love.
TheProDentist.com
Bonnie@TheProDentist.com
Dr. Grace Yum is a pediatric dentist that has been in the dental field for over 20 years.
Her passion for dentistry began at the age of 18 where she worked as a dental assistant and climbed up the ladder to become a certified specialist and practice owner. She is a mother and a certified pediatric dentist, a certification achieved by only 5% of all dentists in the U.S. She was described as one of the best and most fun pediatric dentists in Chicago.
She has quietly become nationally recognized in her field. Dr. Yum has appeared and was featured and interviewed by:
TODAY Show on NBC nationally
NBC Chicago as a repeat guest
Good Morning America
Parents Magazine
Parenting Magazine
Chicago Parent Magazine
Nancy Grace
Dr. Yum most recently received the Top Doctors of America award. She is also a podcaster for her own show “Mommy Dentists in Business” that is found on iTunes.
Her passion for media extends into social media. Dr. Yum’s social media presence has brought many new patients into her practice. She also uses social media to bring other working moms together. Her Facebook Group “Mommy Dentists in Business” has around 3,000 members and continues to grow daily. Dr. Yum believes in supporting and encouraging other mommy dentists to grow with their families and practices and offers insight on how to manage a work life balance.
Cory Pinegar is the CEO of CallForce, a dental solutions company that is dedicated to helping dentists succeed in their practices by helping them improve their overdue hygiene recall. In his spare time Cory loves to play golf and tennis.
In this episode I discussed with Cory how freeing up you front desk from making calls or having a dedicated person at the front who handles patients who come in makes for an overall better experience which patients will talk about online. Also discussed how to handle negative reviews when they come in from unhappy patients to clients.
Other talking points:
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The balance of the front office from calling patients, answering the phone and how these can detract from in office experience.
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What type of office set ups I hear patients rave about
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The importance of patient retention and the data behind it
CallForce is a Dental Solutions company who helps offices focus more on what matters and drives significant increases to office production.
Website: www.getcallforce.com
Susan grew up in a dental family, where she watched her father practice for 50 years near their home in Connecticut. He shared his passion for dentistry along with his belief that a healthy mouth and confident smile could enhance one’s quality of life. Susan earned her Associates in dental hygiene as well as a Bachelor’s degree in Business Finance from Boston University. She practiced hygiene for over 15 years, while her brothers became a prosthodontist and general dentist still practicing today.
For the past eight years, Susan has served as a Business Management Coach for organizations including the Productive Dentist Academy and individual dentists throughout the country. As a coach she helps doctors and teams make the necessary changes to reach personal and professional goals. She takes pride in her diagnostic skills in assessing a practice, and provides detailed feedback and direction to clients.
Susan believes strongly in training team members to become a patient’s advocate, and to help patients reach case agreement by offering treatment plans that fit their schedule and budget. She works with all staff on communicating a range of options and the benefits that great dentistry can provide.
Susan enjoys time with family and friends, biking, golf, yoga, and days at the beach. As she often tells her clients, never underestimate the value of a smile.
Dr. Joanne Block Rief is a third generation dentist practicing general and cosmetic dentistry in Owings Mills, Md. She began her career in dentistry when she was 13 years old, helping out in her dad's dental practice. After graduating with her bachelor's degree in dental hygiene, she decided to go to dental school and graduated from U of Md dental school in 1986. She worked for her father for 18 years before buying her own small practice. In the past 14 years she has grown that practice, moved the practice and expanded the practice. She has more than quadrupled the number of patients and her collections are more than 5 times from when she bought the practice in 2005 while maintain a low overhead. Her motto is that she does not just work in her practice, she works on her practice.
Joy Hawkins is a Local SEO expert who is a Google My Business Top Contributor. She regularly contributes to many online communities in the Local SEO world, including the Google My Business forum (Top Contributor), the Local Search Forum (Top Contributor), and the Local University Forum (Moderator). She is also a contributor to the Moz Local Search Ranking Factors survey.
Joy is the owner of Sterling Sky in Canada and is the author of the Expert’s Guide to Local SEO, which is an advanced training manual for people wanting a detailed look at what it takes to succeed in the Local SEO space.
Judy Kay Mausolf is a speaker, author and dental culture specialist with expertise in helping others get happier and more successful! She coaches dentists and their teams how to become better leaders, communicate effectively, work together better and deliver service with more focus and passion which result in cultivating a happier, healthier and higher performing culture.
She is Past President of National Speakers Association (Minnesota Chapter), Director of Sponsoring Partners for the Speaking Consulting Network and a member of the National Speakers Association and Academy of Dental Management Consultants and recognized as a leader in consulting by Dentistry Today. She is author of two books; “Ta-Dah! And “Rise & Shine!”, and a contributing author for many dental magazines. She also publishes a monthly newsletter entitled “Show Your Shine”.
Judy Kay lives in MN with her awesome husband Steve who makes her special coffee every morning and Zoe…it’s all about me, 7 pound Yorkie!
Carolyn Barth, CEO of DigitalContentStrategy.com, is a Content Strategist and storyteller. Nominated for 10 PR awards (8 for Digital PR, 1 for 2017 Chicago Innovation Awards, and 1 PR News Top PR Women of 2018). Wow! All because she began a wonderful journey five years ago helping a non-profit and scientific journal with its PR.
A fun challenge started her path. Help four new words-prosthodontist(s)/prosthodontic(s) get introduced to American consumers by teaching members grassroots, national, and social media strategy. For example, Prosthodontist's Digital Dentistry saves patients time, money, visits and pain. Want access to new tech/digital dentistry? Find a local prosthodontist.
Now she works with innovative tech companies and C-Suite execs, who are frustrated because they aren't well-known to fill sales funnels or considered the industry authority to win a client's trust (and business). She helps them get known to win customers, business, top-tier earned media, and respect that results from your reputation as being an authentic, "go to" industry leader.
Aim to be known? We make you into KOLs and thought leaders.
Ready to scale yet can't figure out what's holding you back? We diagnose why and offer solutions.
The Raving Patients Podcast, where reputation matters! Get ready to learn not only how to revitalize your practice’s online reputation, but also increase your visibility and credibility on Google and how to use the power of your happy patients to market your practice online with The Reputation Doctor himself, Dr. Leonard Tau!
Find out more about Dr. Leonard Tau's work as a dental professional and speaker by visiting http://www.drlentau.com