The Internal Comms Podcast: Recent Episodes
AB Comm
Call it a shift. Call it a revolution. Whatever name you give it, it’s clear internal communications is no longer the poor cousin in the media family tree. At a time when your organisation’s products and services can seemingly be replicated at the touch of a button, the one thing that is hardest to copy – your organisation’s collective wisdom – is fast becoming its most important asset.
In one of the UK’s first internal communications podcasts, Katie Macaulay sits down with IC thought-leaders every other Wednesday to better understand how we can improve communications at work. After all, it’s what’s inside that counts.
In this special episode of the Internal Comms Podcast, host Katie Macaulay looks through 15 seasons of the podcast and pulls together some of her favourite conversations about the craft, the science and the power of storytelling in internal communications. Stories help us understand, remember and care, and make sense of complexity. They build trust, create connection and move people in ways that data alone rarely can. In this episode, six guests share how to make the most of this powerful tool. Hear Jeremy Connell-Waite (ep #113) explain what Aristotle meant by story and what we actually mean when we talk about storytelling, Sean Langston (ep #103) on challenging leaders to answer human questions, Gabrielle Dolan (ep #42) share the value of collecting stories, Shane Hatton (ep #77) show how a single story can travel through an organisation and embody its values and identity, Jo Hudson (ep #121) tell the story of the ‘Bupa elephant’, and Agatha Juma (ep #94) introduce a practical three-part storytelling framework. As Katie explains: “Stories aren't a soft skill or a nice-to-have. They're how human beings make sense of the world. They're how we explain change, share values, build trust and help people see not just what's happening, but why it matters.” Happy listening. #TheICPodcast
This episode is for everyone. The Internal Comms Podcast is on the road, at the IABC 2026 conference in Toronto, where host Katie Macaulay sat down with comms consultants Lisa Riemers and Matisse Hamel-Nelis to discuss their new book, Accessible Communications: Create Impact, Avoid Missteps and Build Trust. They explore why accessibility is central to excellent internal communication and share their experiences of discovering accessible communications, why traditional approaches often miss audience needs and how communicators can create content that works for everyone. The conversation also covers accessible documents, inclusive events, AI, plain language, user testing, practical steps communicators can take to remove barriers and how an unfortunate hashtag showed Matisse why accessibility really matters. Tune in and share your thoughts – use #TheICPodcast
For decades, organisations have obsessed over employee engagement. But what if we've been measuring the wrong thing? What if engagement isn't the key to organisational performance after all? In this episode, Katie sits down with happiness researcher, statistician and author Nic Marks to explore why happiness is the foundation of performance. Nic has spent more than 30 years studying what makes people and societies flourish. His TED Talk on the Happy Planet Index has been viewed more than two million times. His new book, Happiness is a Serious Business, challenges one of the most widely accepted ideas in management. Instead of focusing on how much discretionary effort employees are willing to give, Nic argues that leaders should start by asking a much simpler question: are people happy? Katie and Nic explore the limitations of employee engagement, why happiness is a better predictor of performance than many leaders realise and how organisations can measure what really matters. Along the way, they discuss why boredom may be more damaging than stress, why feelings are data, how relationships shape our experience of work and Nic's deceptively simple formula for creating better teams: Measure. Meet. Repeat.
Where’s internal communication heading? Colin Archer has a pretty good idea. In this episode of the Internal Comms Podcast, host Katie talks to the Spirax Group’s head of communications about an initiative Katie describes as ‘one of the boldest, bravest, most innovative I’ve seen.’ The Communicating Organisation is an approach to internal communications that replaces traditional top-down messaging with a network of trusted, peer-nominated employee Connectors who are equipped with the skills they need to share information and feed insight back into the organisation. It is designed to make communication more authentic, responsive and rooted in real employee experience. The idea came to Colin while he was standing in a ditch. Katie and Colin discuss this unexpected origin story, plus the initiative’s impact, how it’s measured and where it’s heading. They also discuss internal comms role as a capability builder, linking the internal comms strategy to business strategy and how to make the time you spend at work time well spent. Read more about the Communicating Organisation. Listen, learn, then join the conversation – #TheICPodcast
All-star IC double act Kevin Ruck and Martin Flegg return to the Internal Comms Podcast to provide a to-the-minute update on where they think internal communication is today. And it’s not looking good for leaders. ‘Trust just isn’t there anymore,’ Martin tells Katie in an episode packed with insight. The authors of the newly published fifth edition of their book Exploring Internal Communication: Towards Dialogue in the Workplace share their thoughts on trust, the employer-employee relationship and the myth that line managers are worse communicators than senior leaders. The episode also explores how employees are becoming more willing to speak up, the role digital channels play in stifling creativity, organisations deploying leader avatars, the rise of ‘casualisation’ and how to make content work. Listen in, share your thoughts, then join the conversation using #TheICPodcast.
The podcast’s most frequent guest is back to share more of her invaluable insight, knowledge and IC know-how. Rachel Miller, founder of All Things AI, change expert and author, is synonymous with the internal communication profession. And she has a new book out: Successful Change Communication: How to Inform, Involve and Inspire Your Employees. It’s a practical handbook for any organisation navigating change, which, in 2026, is more relevant than ever. Host Katie and Rachel discuss the catharsis of writing a book about change, the emotional impact of change programmes, the most common mistakes organisations make, Rachel’s four-part Cloverleaf model for assessing communication, AI in the workplace and the importance of marking the end of change. Share your thoughts – use #TheICPodcast
In this episode, host Katie Macaulay sits down with one person and three job titles. Alex Zeitz is senior director of global operations, experience and belonging at Virgin Voyages. So, one job title really. But while many organisations would separate these responsibilities out, the award-winning cruise business deliberately brought them together. Katie speaks to Alex to find out why. Alex’s first time on a cruise ship was as a dancer. Since then, he’s gained 20 years’ experience across travel, hospitality and entertainment and shares what he’s learned. Katie and Alex explore how exceptional customer experience always starts with people, why great leaders admit they don’t have all the answers and how Virgin Voyages hires for skills, mindset and perspective, and looks for talent from outside the industry.Drop anchor, dive in and share your thoughts – use #TheICPodcast
Médecins Sans Frontières (Doctors Without Borders) is one of the world’s best-known and most extraordinary not-for-profit organisations. One of its core principles is témoignage – to bear witness, to share. Communication, therefore, sits at the very heart of its mission and as Head of Internal Communications, Eva Kongs leads efforts to communicate with staff responding to some of the world’s most devastating crises. From an internal communications perspective, this is a challenge like few others. 130 different nationalities. A truly frontline workforce setting up field hospitals, mobile clinics and improving sanitation in disaster zones. And an extraordinary range of roles – from medical professionals to drivers, accountants to anthropologists, fundraisers to architects. In this special episode, Katie Macaulay and Eva (a long-time Internal Comms Podcast fan) discuss transcreation, how print at Médecins Sans Frontières has made a clever comeback, how experience can be more important than position and having a clear purpose. Don’t miss it. Tune in and share your thoughts – use #TheICPodcast
If you’re tired of the ‘when will internal communication make it to the top table?’ debate, the first episode of Season 15 is for you. Emma Bridger, a psychologist turned engagement specialist, has spent more than two decades helping organisations create more human workplaces. Lee Smith co-founded Gatehouse and launched the State of the Sector survey, now the largest global research study of internal communication. They’ve written a new book, People-First Internal Communication: Improving Engagement and Retention in the Workforce, which moves beyond the long-running conversation about the influence of internal communicators and into an exciting new people-led era. They join host Katie Macaulay on the Internal Comms Podcast to discuss their big idea: thinking of employees not as an audience, but as actors. They also explore why internal communication can sometimes feel stuck on repeat, how design thinking can transform the way we approach communication planning, AI, chaos and why the moments that matter most in the employee journey can be surprisingly small. Tune in and share your thoughts – use #TheICPodcast
The holidays are coming. So, what better time of year to welcome Shanna Wendt, Vice President of Communications at Coca-Cola Euro Pacific Partners, to the Internal Comms Podcast. Coca-Cola is one of the world’s most famous brands. The inner workings of the organisation are however less well-known. In this episode, Katie Macaulay gets to peak behind the curtain and explore a world of IC that mixes the internal and external and speaks to an audience of 41,000 people. Katie and Shanna discuss the shift towards operational communication, using anthropological methods to better understand employee needs and the importance of line managers as both channels and capable communicators. They also explore the value of walking the factory floor and the role of internal communication in building trust. Plus, Shanna’s belief that “communications starts and ends with your employee.” Listen in. Share your thoughts – use #TheICPodcast
An internal communication profession in an impenetrable bubble is no use to anyone. It helps, from time to time, to reach out, listen, learn – fill yourself up with a story from outside the corporate carousel. It’s in that tradition that Katie Macaulay invited poet, playwright, author, former university chancellor, official poet of the London Olympics, honorary fellow of Oxford and Cambridge colleges, winner of the 2024 Hay festival medal for poetry and three-time Sunday Times bestseller Lemn Sissay to the podcast. Together they sat down to discuss everything from the British care system in which Lemn grew up to Microsoft PowerPoint. They also explore the value of taking the word ‘busy’ out of your lexicon so you’re forced to say something more exciting, the one crucial element of any story, and following a writing scheduling that means you start each day ‘facing the fact that somebody might see what you’re doing as no good.’ Extraordinary, insightful and – to use a word Lemn doesn’t like to use too much –inspiring. Share your thoughts on this and any episode of the Internal Comms Podcast using #ICPodcast Content warning: This episode includes discussion of suicide. Listener discretion is advised. In the UK and Ireland, Samaritans can be contacted on freephone 116 123, or email jo@samaritans.org or jo@samaritans.ie
‘The qualities that matter most are not technical skills, but inner resources’ is the central thesis of comms coach David Norris’ work. Good news if you don’t want to read the IC tech manual. But then again… how do you raise that inner game?You can start by listening to this revealing and captivating conversation between David and Katie Macaulay, recorded for episode number 127 of the Internal Comms Podcast.After more than two decades leading communication teams in the UK and across Asia, David is now an executive coach. Many of his clients are fellow communicators, which has given him a privileged peek into the challenges we face day to day.In this episode Katie and long-time podcast fan David explore where confidence really comes from, taking a more experimental approach to work, ‘the dig’ and ‘the gift’, a 90-second technique to find inner calm, powerful advice for anyone who feels undervalued at work and why knowing authority figures can be wrong is crucial.Listen in and start raising your inner game. Share your thoughts – use #TheICPodcast
In this episode, Katie welcomes back the Internal Comms Podcast’s MVP, founder and CEO of Dewpoint Communications Victoria Dew.Back in 2022, Victoria featured on episode 61 of the podcast – our most popular yet, with 21,000 listens and counting. She returns three years later with the same incredible insights into our industry, an infectious enthusiasm for all things IC and a clear-minded view of our, at times, convoluted profession.She also comes clutching her fascinating new report and, in this episode, Victoria and Katie discuss Connecting the frontline: Current trends, challenges, and strategic opportunities in workforce communication at length. It’s a report that addresses the successes and failures of organisations communicating with the 80% of workers who aren’t tied to a desk. And, as Victoria explains, it’s a ‘love letter to comms pros’.They explore ‘cracking the frontline code’, the misconception that frontline workers aren’t particularly engaged, the AI-influenced changes coming down the line and a business-focused way of thinking about your comms function.Tune in, enjoy and join the conversation – #TheICPodcast
Ryanair flies 200 million passengers to 37 countries in 600 aircraft, a huge operation with a pop-cultural reputation for cheap cheap flights and frank, tongue-in-cheek communication. With 27,000 employees in a range of roles – from IT to operations, engineers to cabin crew – the internal communication challenge is similarly huge. So, what is the comms and culture really like inside Ryanair? Internal Communications Manager James O’Connor visited the on-screen sofa with Katie Macaulay to explain. Katie and James discuss Ryanair as ‘an exercise in efficiency’, a concept many IC teams would benefit from adopting. Plus: the ups and downs of measurement, two-way IC platforms, great timing vs. great lighting, leaving your ego at the door, having fun with content, embracing the negative feedback, the 10-metre Joker in the reception of Ryanair HQ and how to persuade a leader that things don’t have to be perfect. Take your seat, put your tray table in the upright position, tune in and join the conversation – #TheICPodcast
Episode #124 of the Internal Comms Podcast is a joint interview with returning guest Steve Crescenzo and his business partner and wife Cindy. Together, with host Katie Macaulay, they put the world – and words – of corporate communications to rights. It’s frank. It’s funny. And it’s full of fantastic, practical advice to help your content cut through. Together, they tackle the big IC challenges, from measurement to pushing reluctant leaders beyond ‘Well, these people will listen to me because of my job title.’ Plus: the value of ‘why’, the most popular question in a company-wide town hall, the smart, no-nonsense advice for creating content people want to read and how long an online article should be. But first, they banish some bad writing habits, starting with your very first sentence… If you’re bored of clichés or joyless jargon, this one is for you. Tune in and shape your sentence in the comments – use #TheICPodcast
In this episode, host Katie Macaulay learns how to get social media right. Tough ask? Not when you’ve got Roger Christie on hand to help. For the past 15 years the founder of reputation advisory firm Propel has helped senior executives gain the confidence and insight they need to earn trust in a world where trust has become a precious commodity. In this highly quotable episode ( ‘There should not be a difference between who you are and how you turn up online… that perception gap is the greatest risk for leaders’, ‘ Your value online isn't just in the words that you say, it’s how you make people feel,’ etc…) Katie and Roger talk about minimising the risks of social media, internal communicators’ roles as capability builders inside organisations, trust signals, listening, and why the world doesn’t need any more tone-deaf content. Tune in and join the conversation – #TheICPodcast
Season 14 of the Internal Comms Podcast kicks off with a conversation about happiness. Host Katie Macaulay welcomes Professor Catherine Sanderson to discuss what really makes us happy. The internal comms hook? As internal communicators, we’re often asked to promote wellbeing initiatives at work; the link between happiness and productivity is clear. Together Katie and Catherine – a professor of psychology at Amherst College, celebrated speaker and bestselling author – discuss how happiness is not a trait but a choice, not a gift but a practice. They also explore what happens when leaders model the right and wrong behaviours and why good people stay silent in the face of wrongdoing, the core theme of Catherine’s book, Why We Act: Turning Bystanders into Moral Rebels. If you’re running a speak up campaign – or planning one (AB can help!) – this one is for you. As this episode goes live, we’re entering the final quarter of the year. So it is perhaps the best time to listen to someone who devotes their working life and substantial intellect to help people ‘lead happier, healthier, better lives.’ Join the conversation – #TheICPodcast
In this episode of The Internal Comms Podcast, Katie Macaulay is joined by Jo Hudson, Group Director of Internal Communication at Bupa.Jo has spent the past 16 years at Bupa, one of the world’s largest healthcare organisations. She’s worked across internal and external comms, PR, media relations, brand and engagement. Now, she’s leading IC in a complex, global business, with 100,000 colleagues speaking multiple languages.So how do you keep people connected, aligned and inspired?Jo shares what she’s learned about building trust, creating clarity and cutting through the noise to give people space to connect. She talks about what really matters during the rollout of new and disruptive tech (Bupa rolled out Workvivo to their 100,000 employees in less than a year), why leaders need to show up and how storytelling helps people make sense of strategy.And yes – there’s an elephant. Not in the room, but on the move. Part metaphor, part mascot – all comms magic. Intrigued? Tune in and share your thoughts. Use #TheICPodcast to join the conversation.
In this episode of The Internal Comms Podcast, host Katie Macaulay sits down with alignment strategist and leadership coach Zora Artis to explore a crucial question: how can internal comms teams unite people around what matters most?It’s no easy task, but Zora brings three decades of in-the-trenches experience. As CEO of Artis Advisory, co-founder of the Alignment People and a partner at Mirror Mirror Alignment, her work focuses on getting leaders and teams unstuck and helping organisations untangle competing priorities, find common ground and move forward with confidence.As Zora’s research shows, only 13% of organisations achieve real alignment and she explains why diagnosing the real problem matters more than simply turning up the volume on messaging. Misalignment often hides in plain sight, masked by polite nods, surface-level agreement and subtle misunderstandings, she says. Meaningful, facilitated dialogue – not broadcast communication – is often the missing piece.She also introduces her ‘3C+’ model and cohesion cycle: practical frameworks to help teams stay agile, find purpose and work as one. Along the way, Zora shares lessons from elite sport, psychology and her own leadership journey, where curiosity, courage and a little discomfort all play a role.As always, we’d love to hear your thoughts. Use the hashtag #TheICPodcast to join the conversation, and thank you for listening.
If the platforms you use at work were built by Microsoft, this episode is essential listening.Katie is joined by Alex Graves, Chief Visionary Officer at Silicon Reef — the people-first Microsoft experts — for a fast-paced, plain-speaking conversation on making technology work for people.Alex shares practical strategies for rolling out new digital channels on a shoestring — including what corners you can cut, and the one you absolutely must not: discovery. He explains why Viva Engage is a philosophy, not just a platform, and how it can break down silos, surface expertise and build genuine communities.Expect sharp insight on improving the often-fractured relationship between internal comms and IT, how to avoid information sprawl, and why early advocates, not all-staff rollouts, are the key to success.Alex also reveals underused Microsoft features — from AI agents that act as personal researchers to the future potential of AI-generated daily podcasts summarising internal news based on individual interests.Whether you're migrating from Workplace, refreshing your channel mix, or exploring Viva for the first time, this episode is packed with practical advice and fresh thinking.Share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. Thank you for listening.
If you have ever found yourself circling back, touching base, breaking down silos or leveraging strategic synergies — then these guests are speaking your language.Charles Firth and James Schloeffel are the Australian comedy duo behind Wankernomics. Their brilliantly sharp satire holds a mirror up to the strange, slippery and often nonsensical language we only use at work. What started as a comedic side project has become a global phenomenon, with their reels and live shows resonating around the world.In this gloriously unfiltered conversation, we discuss vertical slices, Human-Centred Design and the curious art of “North Starring” — even in the Southern Hemisphere. We examine how certain phrases allow us to deflect responsibility, sound impressive without committing to anything, and quietly opt out of saying what we really mean.But this is about more than buzzwords. At its heart, this is a conversation about belonging — about how language helps us fit in, how it masks insecurity, and why it’s so hard to speak plainly in a world that rewards waffle.Share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. Thank you for listening.
What does it take to make one of the most scrutinised leaders in the world feel relatable? And how do we build internal comms that truly include everyone — especially the quieter voices?In this episode, Katie Macaulay is joined by personal brand expert, storytelling strategist and award-winning filmmaker Richard Etienne. Richard shares the remarkable story of being summoned to 10 Downing Street and handed a single-line brief: make the Prime Minister more personable. As Theresa May’s official videographer, he used empathy, authenticity and storytelling to reveal the human behind the headlines.But this episode goes beyond politics.Richard explores how to build a bold career in comms, why speed and trust matter more than ever, and how storytelling remains a vital leadership tool. He also shares the mission behind The Introvert Space, his community interest group and his mission to ensure even the quietest voices are heard in the workplace.Expect honest reflections, practical insights — and a timely reminder that powerful communication starts with listening.Share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. Thank you for listening.
Fred Cook’s career proves success doesn’t require a straight line. Now Chairman Emeritus of global PR agency Golin, Fred has spent 35+ years advising world-famous brands – Amazon, McDonald’s, Disney – and visionary CEOs like Jeff Bezos and Steve Jobs.But his journey began far from the boardroom. Fred’s early resumé includes being a pool hustler, cabin boy and chauffeur for drunks. He describes his life as a “series of experiments” and in this episode, he shares what they taught him.Fred explains how to stand out in a crowded job market, the evolving role of internal communication, and why the best comms pros are brilliant relationship builders. He also shares insights from his role as Director of the USC Center for Public Relations and his book Improvise: Unconventional Career Advice from an Unlikely CEO.This is a conversation about courage, curiosity and embracing the unexpected.Share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. Thank you for listening.
Inspiration is everywhere when you stay curious. That’s the thread running through this episode of The Internal Comms Podcast, where Katie Macaulay welcomes communication, creativity and leadership consultant Beth Collier. The author of the brilliant Substack newsletter Curious Minds, Beth takes Katie on a journey from her early days working in Hollywood to her role today as a respected comms pro.Digging into the origin stories of some of life’s everyday items has helped keep Beth curious across the years, and the tales can be astounding. Did you know, for example, that duct tape was invented to save lives?Not only do Beth and Katie explore these unlikely stories of creativity, they unpack the imposter syndrome phenomenon, which Beth suggests is a complete myth, and dive into how you can strengthen your curiosity muscles to get ahead.A treasure trove of unique inspiration top tips on how to stay curious, this is one for all the curious comms pros out there.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
What does it mean to be a credible leader? And just how important is that credibility to your team? In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes back leadership and internal communication expert Jenni Field to unpack all this and more.Jenni is the author of Nobody Believes You: Become a Leader People Will Follow, and former president of the Chartered Institute of Public Relations. She is also the host of the Redefining Communications podcast and an international leadership coach. She’s recognised as a leading influencer in the way leaders and organisations communicate with their teams.In this episode, Katie and Jenni dig into the leadership research that forms the basis of Jenni’s latest book. They discuss what it means to be truly credible, and why that matters, and delve into the eight practices Jenni has identified that make a truly effective leader.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes Jeremy Connell-Waite, Global Communications Designer for IBM, an acclaimed speechwriter and storyteller, and a performance coach for senior executives.In this fascinating conversation, which will challenge everything you thought you knew about storytelling, Jeremy guides Katie through the concept of storytelling design – the process of drawing speeches and stories, not writing them. It’s an approach that seeks to connect on every level from the get-go.Jeremy dives into what storytelling really is, what sets the true greats apart and how internal comms pros can change the world in 1,000 seconds (about the length of time you take for your morning coffee break). As you’ll see in our featured links, there’s stacks of inspiration to draw from, as Jeremy unpacks the genius of everyone from Aaron Sorkin to Obama’s former speechwriter, Terry Szuplat.This is a tale of how storytelling is harder skill than you think.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
We’re back for season 13 of The Internal Comms Podcast and to kick things off, host Katie Macaulay is joined by Eduvie Martin. Eduvie is Group Communications and Engagement Manager at British American Tobacco, President of the IABC’s UK and Ireland Chapter and Executive Director of Marketing and Communications at Comic Republic – a creative media company changing the narrative on African storytelling.In this insightful episode, Eduvie opens up about her route into communications and the challenges of communicating in the tobacco industry. She discusses her roles with the IABC and Comic Republic and how each experience builds on her expertise in unique ways. And she offers a fresh perspective on work and life, the value of intentionality and why comms pros should prioritise planning over predicting.Tune in for valuable advice on forging your own path, building resilience, the power of community and always staying true to who you are.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode, we mark a big milestone with a gift-wrapped edition of the Internal Comms Podcast.It’s six years since the show launched and, in this Christmas special, host Katie Macaulay shares some of her favourite moments.From Professor William Kahn’s take on the meaning of engagement, to Seth Godin on creating the right conditions for people to change their attitude, via the Chief Corporate Affairs Officer at Pfizer, Sally Susman, on transforming “the reputation of the company alongside the development of the COVID vaccine”, you'll discover some great insight into the ever-changing world of IC from some of the professions’ top names.This episode marks a wrap for season 12. Share your favourite moments using #TheICPodcast on LinkedIn and tune back in early 2025 as we kick off season 13.
This week on The Internal Comms Podcast, host Katie Macaulay is joined by a very special guest – AB's creative director, Joel O’Connor. Joel has been with AB for well over a decade, and has seen our agency and the wider internal comms space change beyond recognition.In this rare look behind the curtains of a communications agency, the episode explores Joel’s creative process, his ideal brief, his hopes for internal comms and a look back at life growing up as a young creative in Liverpool in the ‘80s.Tune in to unpick how to keep bringing creativity to internal comms in a world where employees' time and attention are at a premium. Hear how to ensure internal comms doesn't fade into what Joel calls 'the hum of the fridge'. And there’s fantastic insight into sharpening your creative edge (hint: get outside!) and how to get the very best from your brand and visual identity guidelines.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
This week on The Internal Comms Podcast, host Katie Macaulay is joined by co-founder of Local Wisdom, tech expert and comms leader Pinaki Kathiari. With his rare passion for both the sciences and the arts, Pinaki has built a company that advises organisations large and small on how to launch and scale their comms platforms.Internal comms technology has often been late to the party. But as Pinaki shares with Katie, we’re in a very exciting, pivotal time for comms tech. In this episode, they discuss the questions we should be asking of IT leaders, how technology has evolved in the IC space and what makes an effective channel suite. Also, listen out for Pinaki’s IC team maturity model and an insightful exchange about why it feels wrong to be human at work.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
We all deserve the opportunity to thrive at work. We deserve equal opportunity. We deserve to feel valued and included. That’s what diversity, equity and inclusion (DEI) is all about and as polarising as it may have become, it’s here to stay.In this episode of The Internal Comms Podcast, DEI educator, author and comms leader Kim Clark joins Katie Macaulay to discuss how internal communicators and business leaders can play their part in creating more equitable, fair businesses. Her book, The Conscious Communicator: The Fine Art of Not Saying Stupid Shit, offers a refreshing view of DEI in the workplace.From approaching change with leaders who may not be so receptive to the idea of DEI, to tackling unconscious bias by ‘calling in’ with our colleagues, there are many ways we as communicators can help build the organisations of tomorrow.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode, Katie Macaulay is joined by author and influential blogger, Seth Godin.Seth was top of Katie’s guest wish list when The Internal Comms Podcast launched five years ago. As the author of 22 international bestsellers and as one the world’s most respected marketers, Seth has changed the way millions of people think about marketing, creativity and work. Now we lift the lid on Seth’s approach to internal communication.This is a wide-ranging, fascinating conversation. Katie and Seth discuss the importance of understanding organisations and communications at a systemic level. They explore how much agency we really have – and how much we really want or need. And they touch on the notion of ‘false proxies’ and why we should be throwing them out.Join Katie and Seth as they navigate the noise and get to the heart of what makes truly impactful – and effective – internal communication.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes international internal comms consultant and strategist Monique Zytnik to the hot seat. Monique is the author of Internal Communication in the Age of Artificial Intelligence. She has two decades of experience shaping strategies and crafting personalised, more meaningful communication experiences.In this wide-ranging conversation, Katie and Monique talk modern-day communication strategies, and where they fall short. We discover how Monique’s early career in physiotherapy shaped her into the communicator she is today and how it has helped her tap into the hearts and minds of colleagues across the world.We also dive into her layered, immersive and non-linear approach to internal comms and explore the importance of effort and authenticity in leadership.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes Matt Tidwell to the hot seat. Matt is a consultant, communicator and educator, and has led comms agencies, built brands, advised CEOs and nurtured the next comms greats at the William Allen White School of Journalism and Mass Communications at the University of Kansas. As you can imagine, he has a wealth of fantastic life experience to share.We begin this episode by unpacking the influence Matt’s mother had on his route into comms. Matt shares the importance of empathy, curiosity and strategic thinking in internal comms and insight into the gaps in modern communicators’ skillsets. He also makes a strong case for upskilling in areas you might not expect. All this, and much, much more.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
We’re back for Season 12 of The Internal Comms Podcast, and in this first episode, host Katie Macaulay is joined by Senior Director of Corporate Communication at Iron Mountain, Neil Jenkins. Neil has led internal comms at British Telecom, Coca Cola, Vodafone and Siemens, and has more than a few tales to tell when it comes to engaging that hard-to-reach, disparate audience.This episode goes ‘under the Mountain’ to discover how Neil engages 26,000 colleagues – or ‘Mountaineers’, as they are called – across 60 countries. Katie and Neil discuss the challenges of building an internal comms function from the ground up, dealing with restructuring and setting guardrails when resources are limited, how to galvanise leaders behind your cause and much, much more.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
McKinsey & Company is one of the world’s most renowned strategic management consultancies. With a mission of striving for “change that changes everything”, its global team of change and strategy consultants has delivered some of the most complex and challenging change programmes in the world. Join Katie Macaulay as she goes under the hood and find out what makes IC tick at McKinsey.This episode’s guests – Andi Almond, Eric Sherman and David Honigmann – are part of the firm’s dedicated communications practice. The trio have cross-generational knowledge and experience, each bringing their unique yet complimentary approaches to the many challenges facing today’s organisations.Tune in for a look behind the scenes at how McKinsey’s communications experts approach IC challenges, how to empower leaders to become true strategic transformation partners, why 70% of transformation projects still fail and how to make sure your project lands in the successful 30%. All this, and so much more.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
On a platform where the candid and the curious are king, how do you make sure what’s inside reflects what’s on the outside? Meet Sean Langston, Jr., Head of Internal Communication at Reddit, to find out.Sean turned to internal communication following a formative experience at college, in which he realised that there was real value in helping organisations become “mess-proof” from the inside. As he explains in this episode of The Internal Comms Podcast, it’s his ethos of radical transparency, and a ‘say the thing now’ attitude, which has helped Reddit stand the test of time as the communities’ community – inside and out.Sean is a staunch advocate for the empowerment of people leaders. You'll hear his strategy for equipping them for success first-hand. Also in this episode, he offers a fascinating perspective on the future of internal communication, lets us in on the secrets of guiding Reddit through its IPO, and maintains that as an internal communicator, if you’re moving slow, you’re too late. It’s thought-provoking and inspiring in equal measure. As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
Ever been curious about how some of the biggest brands in the world tackle their internal communication challenges? Well look (or listen) no further. Kerri Warner, this week’s guest on The Internal Comms Podcast, held the reins at both Spotify and MasterCard.Kerri has a huge range of IC experience spanning the consulting, agency and corporate world. Starting out in social science and psychology, she offers a unique view on how building trust and connection are really the building blocks of any change programme, and offers some really insightful advice on applying her principles in your work.Listen out for Kerri’s ‘Five S’ strategy for internal comms that carried Spotify through a vast transformation, plus how to embed that all-important employee advocacy programme that will help drive your culture forward.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
As internal communicators, empowering leaders to clearly communicate business strategy, important updates and company values is a valued skill. How can we inspire colleagues and leaders alike to make the complex simple?This week’s guest and founder of Present Your Science, Melissa Marshall, has built a career educating scientists, engineers and technical professionals about how to present their insight. “The work matters,” she says, but as is discussed in the episode, so often we hear people say they’re simply no good at public speaking.Melissa says that there’s a toolbox that will help even the most anxious public speaker improve their presentation skills. And she has walked the talk – her own TED Talk, Talk Nerdy To Me, has been watched nearly three million times.So, if you’ve ever felt the trepidation of an upcoming talk, or struggled with distilling the complex into the clear, this is a conversation for you.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
After years running an internal communications team, Daniel Mendez emigrated from Chile to the U.S., where he faced a host of barriers to success. A language barrier. A small or non-existent professional community. The difficulty in proving himself. And yet, he emerged as a hugely successful communicator and connector.Daniel is the brains behind the #CommsJobs hashtag, one of the most impactful job search functions in the communications profession.So how did he get here? Where did the idea for #CommsJobs come from? And just how important are human connections when securing your next role?This episode of The Internal Comms Podcast is raw and human. It gets to the crux of what it means to fight for yourself and to build connections that will drive you forward on your journey. Daniel and Katie touch on ‘suitcase words’, why it’s so important to pay it forward in your network, what resilience really means and why communicators should consider the flipside of AI panic.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by Linda Zebian. The very first Director of Communications at PR management platform Muck Rack, Linda spent a decade in various comms roles at The New York Times during its transformation from print ad-supported newspaper to the most successful digital subscription business in the world.Linda has put her unique experience of communicating with journalists into action at Muck Rack, a remote working company with colleagues across the world. As you’ll hear, there are plenty of lessons from the newsroom that help inform her approach to communicating with her new audience.This episode goes behind the scenes to explore the challenges and opportunities of communicating to a workforce of journalists and there’s a candid conversation on the role a free press can play in modern society.Linda and Katie discuss internal communication’s role in leadership development and how important it is to unlock the confidence of leaders as communicators. Linda also provides some invaluable top tips for internal comms professionals to do their best work – a fascinating listen.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
Join us for a special episode of The Internal Comms Podcast as host Katie Macaulay announces the imminent launch of her unique on-demand masterclass.With more than three decades at the forefront of internal comms, including leading the world’s first internal comms agency, AB, Katie has developed a masterclass programme that promises to elevate the capabilities and boost the impact of in-house internal comms professionals.Katie explains how she dedicated a year to designing a self-paced learning journey for internal comms folk seeking to accelerate their career growth.She gives an overview of the programme, diving into each of the eight workstreams. These cover the history of internal communication, the unique characteristics of the internal audience, research and measurement, channels and content, internal comms strategy, and what it takes to build a successful, fulfilling career in the field.Visit icmasterclass.com to sign up for updates on the launch and receive exclusive early bird offers.
This week on The Internal Comms Podcast, host Katie Macaulay is joined by serial entrepreneur, author, keynote speaker and business mentor Chris Ducker. Chris is a renowned expert in building powerful personal brands – taking solo entrepreneurs and leaders to new levels of success and transforming them into the go-to leaders in their respective industries.Chris and Katie cover a lot of ground in this conversation. Chris has a fascinating take into the importance of what people say when you’re not in the room, and how you can use your own USP to become a successful ‘you-preneur’. As someone who has walked the talk when it comes to personal branding, his advice is worth its weight in gold.But this is not just a podcast for wannabe entrepreneurs or high-ranking leaders. Anyone wanting to carry weight in their role should be considering the impact of reputation – talent will take you far, but the way people feel about you will drive you that little bit further.Discover how Chris went from burnout to building big, successful brands, and how you can do the same.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode of The Internal Comms Podcast, host Katie Macaulay welcomes back the show’s first-ever guest, Rachel Miller.Rachel is an internationally recognised internal comms legend, with more than two decades of educating, advising and commenting on the profession under her brand All Things IC. Alongside her podcasting, blogging and consulting work, she is the author of Internal Communication Strategy, a book dedicated to helping internal communicators “get it right”.Katie and Rachel discuss many elements of IC during this wide-ranging conversation. They delve into change communication, and the mistakes to avoid. Rachel shares some invaluable advice for crafting an internal communication strategy using her own framework. And she offers candid insight into how her recent ADHD diagnosis has impacted her work and personal life.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast.
This week on The Internal Comms Podcast, host Katie Macaulay is joined by Global Belonging, Equity and Impact Consultant, and self-styled ‘human-centric technologist’, Bob Watanabe.Bob has been working in HR technology for over two decades and is a fierce believer in always doing something to make someone’s life better. His human-centred approach brings new light to business challenges, workplace culture and colleague connection.Always the optimist, Bob guides Katie through his formative experiences as an Asian-American person who has often been, to quote Bob, “the only one in a room.” He shares insightful anecdotes from leaders who have shaped him as a person and offers invaluable advice for today’s leaders as they navigate this new, fragmented world of work. And he flies the flag for always leading with kindness, at work or elsewhere.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
This week on The Internal Comms Podcast, host Katie Macaulay is joined by award-winning marketing and communications expert Danielle Bond.Recently retired from corporate life, Danielle has held the CMO role at many leading professional services firms throughout her career. Most recently, she led the brand, corporate comms and marketing function for consulting engineering firm Aurecon, where she led on comms for 14 years. Katie met Danielle when the latter was serving on the board of the International Association of Business Communicators (IABC).This episode is a must-listen for any marketers and comms folk looking to strengthen their strategic flair. Danielle has a wealth of expertise to share, looking back on her storied career to assess how our profession has evolved over the past few decades, and offering invaluable advice.Tune in for the insights, stay for Danielle’s warmth and her genuine passion for communication.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode of The Internal Comms Podcast, host Katie Macaulay is joined by leadership communications coach and co-founder of Engage Kenya, Agatha Juma.Agatha credits an embarrassing experience as a speaker at a conference for igniting her interest in comms and public speaking. That grew into what Agatha calls a deep passion for developing leadership capabilities. But it’s not just corporates and executives that Agatha helps to tell their stories.Today, Agatha’s work at Engage Kenya brings together people from all walks of life to share their stories. Entering its eighth year, Engage brings “fascinating thinkers and doers” together to trigger discussion and connection on a diverse range of topics. Agatha is kind enough to share some of the most impactful stories she’s heard in this episode.In a world where connection is the key to unlocking our true potential, communicating through storytelling can reveal a shared understanding that didn’t previously feel possible. And for internal communicators, getting to those stories and sharing them with the organisation is a great way to drive colleague advocacy.As always, share your thoughts on this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
We’re back for Season 11 of The Internal Comms Podcast! And kicking us off with a very special episode, this week host Katie Macaulay is joined by not one, not two, but three guests.Kevin Ruck, Mike Pounsford and Howard Krais are the three authors of a brand-new book called Leading the Listening Organisation: Creating Organisations that Flourish. They are all internal communications aficionados, and with this book they have dialled in on one of the most important attributes of any skilled communicator: the art of listening.It is often said that the best communicators, and certainly the best conversationalists, are skilled listeners. As leaders and communicators, we must invest the time needed to listen to understand – not simply hear – employees. The many benefits of effective employee listening for organisations are clear.Is it time to put your ear to the ground? Tune in to find out.As always, share your thoughts on this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
Looking for tips on creating internal communications that land – and stick? In this Moment from The Internal Comms Podcast, Steve Crescenzo shares a few things you absolutely must keep in mind. He calls them ‘the four Cs’.Creative. Think outside of email and your intranet. As Steve’s son told him, “Young people are not reading their emails and they aren’t visiting websites”. We have to think differently.Compelling. We must demonstrate the benefit to the audience in every piece of comms.Conversation. Strip out the jargon. Remove the corporate speak. Use your weekend words – without the swearing!Concise. Use your creativity to make sure comms are short, snackable and memorable.As CEO of Crescenzo Communications, Steve has decades of experience helping internal communicators inspire, engage and deliver strategies. And in this 10-minute clip, you’ll get some of his most valuable advice.Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-35-how-to-do-less-but-do-it-better/
“I realised I was probably a pretty crap listener,” Mike Roe tells Katie Macaulay in this Moment from The Internal Comms Podcast.We often go to leaders and start by asking them something entirely different to what we are really there to ask. It’s down to leaders, says Mike, to ask the right questions and really listen to the responses.So, Mike took a leadership course that equipped him with invaluable skills to really connect with his colleagues. “Learning to ask powerful questions, being curious enough to ask those questions of others and yourself and being confident enough to shut up and let this resonate with somebody was transformational,” says Mike. Got questions of your own? Tune in to discover just how important they are.Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-63-lessons-in-leadership/
At IKEA, choosing the right words when communicating with the workforce is everything.Guy Britt, IKEA’s Global Head of Co-worker Comms, tells Katie Macaulay the use of ‘co-worker comms’ instead of internal or employee comms is very deliberate. “It’s based on the fact that those we’re communicating to are people,” he says. The team at IKEA want to activate their colleagues; inspire them, and create a two-way dialogue. The language they use matters. The tone, and respect they have for their colleagues is what really engages them.Communicating in this human way to a large, global workforce like IKEA has its challenges. Getting the right message to the right people, on the right platforms – it’s not one size fits all.So, how does IKEA reach and engage their unique audiences? Tune in to find out.Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-57-unboxing-internal-comms-at-ikea/
If you have ever attended one of Shel Holtz’s presentations, you will know that, more often than not, it’s standing room only. Shel has a remarkable ability to anticipate what's next for internal communication, a knack for seeing what's around the corner and an in-depth understanding of how technology is revolutionising our world of work. Since Chat GPT was made public in November 2022, AI has dominated the headlines. So, who better but Shel to talk us through the implications for internal communications? His insights are fascinating. For years at the forefront of technology and communication, Shel is currently Senior Director of Communications at Webcor, a California-based building and engineering company. He’s the author of several essential communications books and the co-host of For Immediate Release, a podcast for comms professionals now into its eighteenth year. Share your thoughts on this, or any other episode of The Internal Comms Podcast, using the hashtag #TheICPodcast. Happy listening!Learn more about the opportunities for AI to transform your internal communications in a Creativity now! webinar from AB: https://abcomm.co.uk/abthinks/best-tools-for-creating-ic-audio-content/
Does your approach to internal communication have the human touch?It’s essential to the humans you employ, says Victoria Dew, CEO of Dewpoint Communications and an internal comms aficionado. And it’s good for business, too.If you’re relying on people to run your business – and not robots or machines alone – then Victoria says you should be creating an environment where those humans can bring their whole, authentic selves to work, not just when it suits the business.Human beings are messy, they’re complex and they’re brilliant. And if you want the brightest and the best people on your team, and you want them to stick around and give their all to your mission, you must create a place where they can thrive. As Victoria says, “The best and smartest people don’t just innovate, collaborate and lead 9-to-5, and then go back into their little boxes, like a robot, until you go get them the next day.”So just how can you create that human-centric business? And why is it so important?Tune in to find out.Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-61-embracing-the-messiness-of-being-human/
Ever feel like, as an internal communicator, you’re fighting an uphill battle all by yourself? This week’s guest on The Internal Comms Podcast has exactly what you need.Host Katie Macaulay welcomes internal communications strategist, author, and certified communication management pro, Emily Hecker.With over a decade of experience under her belt, Emily has been a one-person team at a string of organisations and has just written a new book, Me, myself and IC: Building internal communication as a team of one. She’s made the case for the importance of internal communications to CEOs and frontliners alike, elevating the profession beyond what she calls the “copy, paste, send factory” to a strategic business function.Internal communicators often find themselves working alone, shoehorned into a variety of functions. But even if you work in a wider team, this episode has a range of insights for you –from the best way to interview a potential employer to setting boundaries and defining your remit.As always, share your thoughts of this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
This week on The Internal Comms Podcast, host Katie Macaulay is joined by Sim Sian, Head of Equality, Diversity and Inclusion at Mitie, and Yvonne O’Hara, formerly Mitie’s Group Head of Internal Communication and Engagement.Equality, diversity and inclusion, or ED&I, is fast climbing the corporate agenda. Creating an equitable environment that celebrates diversity and includes everyone is no longer a nice to have – it's a business and social imperative with tangible impact on workplace success.Internal communicators are in a unique position when it comes to ED&I and we can play a vital role in pushing it forward and embedding it within teams, leadership and the wider business.For Sim and Yvonne, their ability to work in a symbiotic way comes with a mutual understanding of the importance of ED&I and comms as individual disciplines and complementary functions.The result? A dynamite employee value proposition (EVP) project that celebrates and includes all of the diverse experiences, backgrounds and orientations at a 70,000-colleague business.As always, share your thoughts of this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In this episode of the Internal Comms Podcast, host Katie Macaulay is joined by Access Group’s Global Head of Communications and Engagement, Paul Downey. Paul caught Katie’s attention on LinkedIn, where he was discussing his unique approach to internal communications for a global, largely remote audience. With over 6,500 colleagues to engage, Paul had to shake things up for the Access Group’s annual global employee event. He shares his secrets to success in this episode. Katie and Paul also discuss his recipe for internal comms, which involves adopting a no-slides rule and creating content as opposed to the “death by PowerPoint” approach some of us will know all too well. He says content should be delivered Netflix-style: on-demand, snackable and story-led. Inspired, he created Access TV. This episode is a masterclass in both engaging and including those hard-to-reach employees. It’s about telling stories and empowering leaders to go on a journey and try something different. And it’s about having the tenacity to know you’ll succeed. As always, share your thoughts of this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. Thanks for listening.
In this episode of the Internal Comms Podcast, host Katie Macaulay is joined by Anne Morriss.Anne is an entrepreneur, author, public speaker, and the Executive Founder of the Leadership Consortium, an accelerator dedicated to helping leaders thrive. And cutting across it all is Anne’s commitment to fixing things. On Fixable, a podcast she co-hosts with her wife and business partner Frances Frei (a professor at Harvard Business School), she solves listeners’ workplace problems in just 30 minutes. Her new book, How to Move Fast and Fix Things, remakes a phrase popularised by Mark Zuckerberg and offers a five-step plan for leaders to tackle any workplace issue in just one working week. And her brilliant TED Talk – ‘Five steps to fix any problem at work’ – has 1.4million views and counting. This is a conversation about how we as communicators, teams and organisations can do more. How we, as Anne puts it, “can operate at the frontier of speed and trust”. As always, share your thoughts of this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
It’s often said we must understand the past to build the future, and that sentiment sits at the very heart of this episode.This week on The Internal Comms Podcast we welcome professors Michael Heller and Joe Chick, of Brunel University. Michael and Joe were recently awarded a considerable grant from the UK government to write an institutional history of the internal comms function in the UK – and they join host Katie Macaulay to discuss IC’s humble beginnings and its evolution over time.Internal communications is nothing new, of course. As you'll hear, it has a rich and vibrant history, dating all the way back to the 1800s. So why this research? And why now? Through their work, Michael and Joe hope to give us IC practitioners a clearer sense of our occupational history, and in turn enhance our professional identity. For too long internal communicators have been seen as lesser than other comms professionals, and legitimising our journey to the present day is just one way we can secure our seat at the top table. Join us on a fascinating journey through the history of the profession, one we think will inspire and energise you to build the new era of IC.As always, share your thoughts of this or any other episode of The Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
Season 10 of the Internal Comms Podcast kicks off with one of Katie’s most compelling conversations yet.
Shil Shanghavi is a public speaking specialist, storyteller and head of speaker coaching for TEDx, Perth. He's gained an international reputation for both his captivating keynote speeches and the way he coaches others to speak. He helps everyone from business leaders to students (and now Internal Comms Podcast listeners) to face their fears, control their emotions and form a genuine bond with their audiences.
But here’s the thing. Shil has a severe stutter and juggles several complex strategies to communicate effectively with his audience.
He joins Katie in the first episode of season 10 of the Internal Comms Podcast to discuss those surprising strategies, as well as his use of AI in coaching, the difference between storytelling and ‘story sharing’, building bonds while networking, overcoming a fear of the audience, a daunting stint in stand-up comedy and his desire to play for Manchester United.
As always, share your thoughts on this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
Our summer break is drawing to a close, Katie has dusted off her mic and we’re ready to launch Season 10 of The Internal Comms Podcast! This season, we’ll be welcoming more of the bright lights in the communications industry to the hot seat. Packed with insights from some of the most influential comms leaders from all corners of the globe, this season is a must-listen for anyone honing their internal comms craft.We can’t wait to share these episodes with you. Stay tuned!
In this moment, we catch up with Mike Klein, former political consultant, modern-day communications stalwart, and two-time guest on the Internal Comms Podcast. Mike breaks down how organisations can find the four types of influencers that operate within the proverbial ‘walls’ of the business. When segmenting our workforce to find out who we’re actually communicating with, there’s a quartet of potential players in the mix, says Mike. Tune in to explore the role of every colleague, from your important followers who are “building the boat” day in, day out, to the impactful influencer group, and how each type of colleague leaves their own unique mark on the way your business is run. And that three per cent? They’re worth getting to know.Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-18-editing-organisations/
What’s our one true purpose as internal communicators? It’s the question we’re all seeking the answer to. This moment takes us back to when Katie first welcomed Sue Dewhurst and Liam FitzPatrick, co-authors of Successful Employee Communications: A Practitioner’s Guide to Tools, Models and Best Practice for Internal Communication, and masterminds behind the Melcrum Black Belt training programme for IC professionals. Internal communications is about creating meaning, say Sue and Liam. In today’s world, with the complexities and pressures of our working lives, communicators are the key to assigning meaning and digging deeper for colleagues. How can we frame things in a meaningful way and help our peers can find their own meaning? Tune in to find out.Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-17-black-belt-thinking/
If there’s one thing we’re clear about at AB, it’s that communication should not be a one-way street. And that’s what this moment is about. We head back to Episode 13, where Katie sat down with the ‘Doctor of IC’, Kevin Ruck, to explore exactly how communication needs to shift at each level of an organisation. They discuss the theory that line managers are the most important communicators in any business, the flawed cascade comms approach, how senior leadership can sharpen their tools and how to get to the heart of what frontline colleagues actually need from internal comms. Is it time for a shift in approach? Tune in to find out.Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-13-a-check-up-with-the-ic-doctor/
As communicators, we could often do with slowing things down a little. In this moment, Henry Normal – author and co-founder of production company Baby Cow, which he founded with Steve Coogan – explains to Katie how life with his autistic son Johnny has taught him many valuable lessons about how we communicate with one another. From the problem with the question “Why?” to the importance of tolerance and respect, there’s more than a few lessons to take away from this heart-warming moment. Come for the feel-good storytelling, stay for the wisdom.Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-06-the-craft-of-communication/
Have you heard of an inside-out approach to communication? It’s no secret that today’s internal comms messages seep into the world outside the office walls. After all, anything you say to your colleagues, bar protected IP and trade secrets, should be fit for external consumption. We’ve seen it time and time again: a leader sends out a poorly advised all-company email and it ends up on Twitter. It’s a reputational nightmare. But this goes beyond reputation. In this moment, Katie and Rachel Miller get to grips with the importance of being purpose led. Customers and colleagues are voting with their feet, walking away from businesses with values that oppose their own. Organisations should be asking, What’s our purpose? What do we believe in? As Katie says at the end of each episode, “It’s what’s inside that counts.”Listen to the full episode here: https://abcomm.co.uk/podcasts/episode/episode-01-how-to-thrive-in-ic/
We’re ending Season 9 of the Internal Comms Podcast with a bang this week, as Sally Susman takes to the hot seat for her second appearance.
Sally is Executive Vice President and Chief Corporate Affairs Office at Pfizer, and on episode 55 she shared with Katie what it was like being on the company's vaccine development task force and being in the room when the US Federal Drug Authority gave the vaccine the green light. This time, she’s back to take a deep dive into her book Breaking Through: Communicating to Open Minds, Move Hearts and Change the World.
Sally shares candid stories from the book, including a toe-curling account of a costly mistake when working for a US Senator. As Sally reflects, “it’s in these moments when we suffer embarrassment that we really stretch ourselves, learn and grow”.
Beyond these anecdotes, Katie and Sally discuss when corporations should speak up, the blurred lines between external and internal communications, and even Pfizer’s unexpected fourth corporate value. This episode is jam-packed with equal parts wisdom and humour. It’s not one to be missed.
As always, share your thoughts of this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
In modern business, integrity is non-negotiable.
As legislation ramps up in lockstep with colleague and customer demands, operating an ethical business in line with global regulations has never been more important.
That’s where Jonathan Satinsky comes in. As Johnson Matthey’s Group Head of Ethics and Compliance, he’s tasked with the challenge of embedding an ethical culture across a business with more than 12,500 colleagues in 30 global locations.
This week, Jonathan joins Katie Macaulay on the Internal Comms Podcast to unpack the many challenges of instilling an ethical culture across an organisation. The pair discuss how his experience as a courtroom attorney equipped him as he stepped into the world of ethics and compliance, how challenging measurement really is and how courage and persistence are key to his success.
As always, share your thoughts on this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
Define ESG… Well, it stands for environment, social and governance. But can you really define what ESG actually is?
Put very simply, ESG is a set of criteria used to evaluate a company's impact on people and the planet. It’s not just about ‘operating sustainably’ and it's becoming increasingly important to investors, consumers and employees. But we would be wrong to think of ESG as yet another initiative, another campaign, another pillar in our content strategy.
In this episode, ESG trailblazer and the founder of Communique, Gihan Hyde, joins Katie Macaulay to demystify the acronym of the moment. A comms marketing and internal comms specialist, Gihan has led some extremely complex change programmes for the likes of Barclays and the World Health Organisation, but it’s her lived experience as a Sudanese migrant, and as a parent, that drove her to make ESG her purpose.
This conversation gets to the heart of the E, the S and the G. It explores how internal communication teams can use each as levers to elevate and enhance their strategic value and impact – and why they’d be remiss not to. Gihan and Katie explore legislation around ESG, and the far-reaching ramifications for any business not yet taking notice.
As always, share your thoughts of this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. And thanks for listening.
It seems everyone’s talking about resilience, the ability to bounce back from misfortune or adversity. But as Bruce Daisley explains to host Katie Macaulay, there’s something wrong with what he calls the ‘resilience orthodoxy’, the idea that it’s not really what happens to you that matters, but your attitude to what’s happened. In this, his second appearance on the Internal Comms Podcast (his first was in season 1, episode 8), Bruce tells us why. He discusses the US military’s billion-dollar resilience workshops, the link between high-performance athletes and childhood trauma and the value of collective strength. Katie and Bruce also discuss meeting-free days, boring presentations, why ‘semi-detached’ hybrid working is more like college than school and the thinking behind freebies at Pret A Manger. Bruce also shares some thoughts on his ex-employer Twitter (‘a pretty miserable place to be right now’) and on moderation of social media platforms in general. As always, share your thoughts of this or any other episode of the Internal Comms Podcast using the hashtag #TheICPodcast. Thanks for listening.
With over 130,000 colleagues, and a 100-year history, Unilever is one of the world’s largest consumer goods companies. And this week on the Internal Comms Podcast, we get a peek behind the curtain at how their IC function keeps them all supported and engaged.Our guest this week is Charlotte Carroll, Unilever’s Global Head of People Communications. Charlotte has vast experience in her IC career, which includes time at ASOS, the BBC and Cadbury’s Schweppes, but has always been drawn back to Unilever (three times, to be exact!). Her ethos of leading with light, and going where the energy is, has shaped her both as a communicator and a person.Unilever’s enormous, varied workforce means the IC challenge is complex and nuanced. It relies on leadership at many levels, and a radical honesty approach that encourages each and every person to comfortably ask questions without fear. It means ‘showing up’, and truly understanding the impact of every decision on colleagues. It’s no mean feat.We hope you enjoy this latest episode. If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. For more exclusive IC insights, follow us on Twitter at @abthinks.
“The days we fail are the days our competitors live to regret,” said the late, great Niki Lauda. And that’s what this episode of the Internal Comms Podcast is all about.This week, host Katie Macaulay welcomed Nicole Bearne, Head of Internal Communications for the Mercedes-AMG Petronas Formula One team. The F1 team competes at the very pinnacle of motorsport, and with a 1,200-strong workforce behind the scenes, the racing team’s high performance is the product of a whole lot of work.And they are hugely successful, holding the record for the most consecutive title wins. But this conversation shines a light on how the team responds to failure and how Nicole’s work has embedded psychological safety across the business to ensure nobody is afraid to say when something could be wrong. This conversation gets to the heart of what it takes to be the best. Failure can be an uncomfortable topic, but when approached and communicated effectively and with candour, it can galvanise a team for more success. Discover the importance of psychological safety in battling failure, but also how Nicole’s work helps the F1 team dust themselves off and go again – and how your team can do that, too.We hope you enjoy this latest episode. If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. For more exclusive IC insights, follow us on Twitter at @abthinks.
Ever considered what it takes to become an effective communications consultant? Then this week’s episode of The Internal Comms Podcast is for you. Host Katie Macaulay welcomes Simon Monger to the hot seat to discuss internal comms, change, engagement, authenticity and the power of being just that little bit disruptive. Simon has a breadth of experience in internal comms, with stints at E.ON, Transport for London, Deloitte and IKEA on his CV. Today, he’s an impactful change and engagement consultant and it’s thanks to his varied background that he’s so comfortable slipping into organisations – and shaking things up.Their conversation shines a light on what it means to be a change consultant in the comms world. Katie and Simon explore their favourite change models, Simon’s unique approach to influencing leaders and they share stories about the power of being yourself. It’s a real tonic for the soul.We hope you enjoy this latest episode. If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. For more exclusive IC insights, follow us on Twitter at @abthinks.
This week on The Internal Comms Podcast, host Katie Macaulay welcomes Audacity’s Jason Anthoine. Jason has spent three decades working in internal communication, employee experience and culture change, and has a refreshing take on the profession.Jason says on his company website: “I do one thing: I help companies inform, involve and inspire their employees.” It’s what every internal comms practitioner is seeking to do successfully, and Jason certainly has the creds to back it up.This conversation gets to the heart of what it really takes to be an effective communicator. “I’m not in the comms business, I’m in the courage business”, says Jason, and courage is central to the chat. Katie and Jason discuss the power of bravery and being bold in driving your internal communications career forward. Come for the huge amount of expertise, stay for the warmth, the jokes and the anecdotes that will really get you thinking.We hope you enjoy this latest episode. If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. For more exclusive IC insights, follow us on Twitter at @abthinks.
This week on The Internal Comms Podcast, host Katie Macaulay welcomes culture-chameleon Shane Hatton. Shane is many things – author, international speaker, trainer, leadership coach, podcast host… but he best describes his journey as “a long collision of marketing, leadership and psychology.”Shane is the author of Lead the Room and Let’s Talk Culture, two fascinating books that get to the crux of how leaders can step up and lead ‘“in the conference room, the meeting room and the lunchroom,’” and the importance of this in building company culture.Lead the Room originally began as three leadership programmes blended into one; there’s a thread that runs through this conversation of how many things come together to create magic. It’s jam-packed full of anecdotes that will make you rethink what culture really is and how (or if) it’s created and cultivated. From one team culture built on the back of a story about failure at Olympic try-outs, to a story that begins “Hey Katie, would you mind just jumping in the car with me?” Shane’s unique way of approaching culture through storytelling is a real tonic. It’s not one to miss.We hope you enjoy this latest episode. If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. For more exclusive IC insights, follow us on Twitter at @abthinks.
This week on The Internal Comms Podcast, host Katie Macaulay welcomes Nicholas Wardle. Nicholas is Head of Employee Experience at Brand Experiences, and co-author of ‘Monetising the Employee Experience’. So, it’ll come as no surprise that this conversation offers some deep insight into the many ways motivated colleagues can drive productivity and ultimately ROI.Many have said (and we agree) that employees are an organisation’s greatest asset. They are one of the only assets that appreciate over time. But if that’s true, why is the employee experience so undervalued?Katie and Nicholas get into the ways your organisation can uncover its colleagues’ ‘intrinsic motivators’, and what helps them bring their best, most productive self to work. They cover how each stage in the employee lifecycle contains ‘moments that matter’ and suggest how to leverage these for colleague engagement. Ultimately, this conversation is about the human nature of business, and why employee engagement is best served by the people, for the people.We hope you enjoy this latest episode. If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. For more exclusive IC insights, follow us on Twitter at @abthinks.
This week on The Internal Comms Podcast, host Katie Macaulay welcomes Sam Bleazard. Sam’s role as Employer Brand Content Producer takes him behind the scenes of ‘the world’s most famous corner shop’, Fortnum and Mason and, in the second episode of season nine, join Katie as she gets an exclusive behind-the-scenes peak at life at the King’s grocer.Fortnum and Mason is an iconic British institution. It holds two Royal Warrants, meaning it provides groceries and tea to King Charles and, as Sam explains in the show, the company has a long, impressive history that’s intrinsically linked to the story of Britain. But Sam’s made it his mission to find and tell the untold stories of Fortnum’s. As a passionate storyteller, he believes in the power of authentic, human-centric stories to empower colleagues and get them to believe in themselves. These stories are also great adverts for attracting talent to the team and lift the curtain on the imposing façade of 181 Piccadilly.And talking of royalty: if you’re a Prince fan, this episode has a treat for you. We hope you enjoy this latest episode. If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. For more exclusive IC insights follow us on Twitter at @abthinks.
The Internal Comms Podcast is back for Season 9! To kick off this season, we welcomed BizJuicer’s Andy Goram to the hot seat. Andy’s passion for building businesses ‘from the inside-out’ aligns rather nicely with our own ethos at AB, and makes him the perfect guest to help inspire and inform our listeners.Andy’s formative working experiences were in hospitality, learning the power of relationship building for success in front-line service roles. He calls this “lifting the curtain on ‘have a nice day!’”, as behind the pleasantries was a real desire to connect with the customer in a genuine and authentic way. This thinking has followed him throughout his brilliant career, and guided him through the transformation of one of the UK’s biggest bingo businesses – where customers and colleagues are like family – Gala Bingo.In this episode, Katie and Andy explore the power of being human and leading with care in the corporate world, but also the impact of constructive guidance on creating culture that goes the distance. Andy brings reams of experience to the mic, including some hilarious anecdotes from when he was finding his way in the working world, and when his ego needed checking.We hope you enjoy this latest episode, and if you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. And for more content like this, make sure you’re following us on Twitter at @abthinks.
With Season 9 of The Internal Comms Podcast right around the corner, host Katie Macaulay has taken the opportunity to reflect on the wisdom and insight shared over our latest season and complied some highlights we know you, the audience, will enjoy.This bonus episode spotlights some of the standout moments from Season 8. From a surprise trip to the stars with ICology’s Kristin Hancock to actionable advice on how leaders can become better communicators with Adrian Cropley, this is a whistlestop tour of some of the most fascinating conversations of 2022. With each season of The Internal Comms Podcast, one thing becomes increasingly clear: internal comms is rising up the corporate agenda. Leaders can no longer ignore the power of building an organisation from the inside out.
The season 8 finale features Jennifer Thomas, Head of Communications for the Data & Analytics branch of the London Stock Exchange Group.Born in London to Guyanese parents, Jennifer was raised in Canada and studied in California. Being a black British girl in the early 80s meant being treated as an outsider, a formative experience which galvanised her to forge her own path. Google Jennifer today and you’ll find the word ‘trailblazer’ – but she’s so much more than that.In this episode, Jennifer tells Katie how she was never afraid to stand out and create her own path. From her work as a ‘corporate translator’ in one of the world’s economic powerhouses to her championing of diversity and inclusion in the workplace, Jennifer has stuck to her ethos of treating today as a building block for tomorrow, and going after your dreams in your own way.Thank you for tuning into Season 8 of The Internal Comms Podcast. If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. And make sure you’re following us @abthinks. We’ll be back in 2023!
Episode 72 of The Internal Comms Podcast sees host Katie Macaulay joined by Adrian Cropley, CEO and founder of Cropley Communication and the Centre for Strategic Communication Excellence.An industry stalwart, Adrian has witnessed the evolution of IC from PR’s ‘ugly cousin’ to a business-critical strategic imperative. He’s clear that today’s practitioners are not simply ‘communicators’, but ‘communication professionals’. And while he’s had to navigate some tough environments over the course of his career to earn that recognition, Adrian is a staunch advocate for emerging comms professionals making it all the way to the top table. This episode explores the many benefits to IC professionals of defining standards of practice and gaining accreditation within the IC profession, as well as making time to learn from a coach. Katie and Adrian draw on their wealth of experience to offer guidance to those navigating their comms careers, offering actionable advice for development at pace.If you have any thoughts or comments on this episode, share them using the hashtag #TheICPodcast. And make sure you’re following us @abthinks. If you haven’t yet subscribed, be sure to hit that button today.
This week’s guest on The Internal Comms Podcast is Joanna Parsons, Head of Internal Communications & Culture at Teamwork. Joanna made Irish history as the first ever Head of Internal Comms for An Garda Síochána, Ireland’s National Police Force, and her work communicating with the police through the Covid-19 pandemic has won her four prestigious awards.A trained sociologist, Joanna knows the best communicators find their unique style and leverage their own brand of communication to connect with key stakeholders. She recognises the need to pause and take stock of how the comms you’re working on can really make a difference and add value. This episode is a testament to knowing yourself and discovering where your skills can be most impactful. Joanna is clear that once we know who we are as comms professionals we will know which organisations are the right fit, and better create lasting relationships with teams founded on similarity.Come for Joanna’s deep insight, leave with a far better understanding of who you are as a communicator.
Shelby Scarbrough, author of 'Civility Rules! Creating a Purposeful Practice of Civility', shares her deep insight and experience ‘reaching across the aisle’ on episode 70 of The Internal Comms Podcast. Throughout an illustrious career at the White House and US State Department, Shelby honed her approach to tackling complex, high-stakes communication. In an increasingly polarised world, she is a champion of communicating civilly across the divide – be it social, cultural or political.In this thought-provoking episode, Shelby explains how she conducts herself around a core set of values and shares some useful advice for working alongside people of different creeds, races, cultures and experiences. Indeed, this conversation is a masterclass in what civility really means, why it’s crucial to communications, and how to practise it with purpose.
Episode 69 of The Internal Comms Podcast sees IC heavyweight Mike Klein return to the hot seat. An internal and social communication consultant based out of Reykjavik, Mike is helping solve some of the most complex challenges for organisations around the world. Formally a political consultant to the US Democratic party, Mike loves all things qualitative. But he fundamentally believes that measuring the impact of internal comms is about looking closely at the things employees do, not the way employees feel. Here, Katie and Mike get into the weeds of the internal comms evolution and what the traditional employee engagement survey – oft considered an indicator of internal comms performance – has meant for the profession over time. The pair discuss Mike’s #WeLeadComms leadership survey (AB is a proud sponsor), which aims to get to the heart of some of the biggest challenges faced by comms professionals today. The survey forms part of his wider #WeLeadComms initiative, which spotlights the sector’s disruptors.
In this very special episode of The Internal Comms Podcast, the tables have turned. Katie Macaulay is in the hot seat, and AB’s Senior Content Editor Freddie Reynolds takes over as host, to celebrate The Internal Comms Podcast hitting the 250,000 plays milestone.Having launched back in January 2019, The Internal Comms Podcast is now in its eighth season and going from strength to strength. This episode marks the 68th(!) insightful conversation. Katie has welcomed IC practitioners, consultants, behavioural scientists and even an ex-hostage negotiator to the mic, getting into the weeds of what good internal communication really looks like.This episode sees Katie get her opportunity to answer some of those challenging questions usually posed to her guests. Sitting down with Freddie – who was around for the inaugural episode, and recently returned to AB – Katie reveals what the podcast has taught her, why it’s so important to both her audience and her as an internal communicator, and where our industry could be going next. It’s not one to miss!
Episode 67 – The ABC of research: Ask, believe, change, with Mari Lee – Season 8, ep2 – The Internal Comms Podcast
Episode 66 – Combatting IC isolation, with Kristin Hancock – Season 8, ep1 – The Internal Comms Podcast
In this special compilation reel, Katie takes us through some of her favourite moments from Season 7 of The Internal Comms Podcast.
Episode 65 – Remote but not unreachable, with Lily Goodman D'Amato – Season 7, ep10 – The Internal Comms Podcast
Episode 64 – Releasing your inner sceptic, with Martin Flegg – Season 7, ep09 – The Internal Comms Podcast
Episode 63 – Lessons in leadership, with Mike Roe – Season 7, ep08 – The Internal Comms Podcast
Episode 62 – Textbook IC: rewriting comms for a new era, with Sue Dewhurst & Liam FitzPatrick – Season 7, ep07 – The Internal Comms Podcast
Episode 61 – Embracing the messiness of being human, with Victoria Dew – Season 7, ep06 – The Internal Comms Podcast
Episode 60 – How to have better conversations, with Jackie Stavros & Cheri Torres – Season 7, ep05 – The Internal Comms Podcast
Episode 59 – Strategy & IC: A masterclass in collaboration, with Alana Renner & Nick Harding – Season 7, ep04 – The Internal Comms Podcast
Episode 58 – The state of IC: what’s behind the numbers?, with Siobhan Hammond – Season 7, ep03 – The Internal Comms Podcast
Episode 57 – Unboxing internal comms at IKEA with Daniela Rogosic & Guy Britt – Season 7, ep02 – The Internal Comms Podcast
Episode 56 – IC at the sharp end with Jim Shaffer – Season 7, ep01 – The Internal Comms Podcast
In this special compilation reel, Katie takes us through some of her favourite moments from Season 6 of The Internal Comms Podcast.
Episode 55 – Mission Possible with Sally Susman – Season 6, ep07 – The Internal Comms Podcast
Episode 54 – Brain care: Mastering your mind with Phil Dobson – Season 6, ep06 – The Internal Comms Podcast
Episode 53 – Suicide Prevention: Reflecting on an award-winning campaign with Karen Coleman and Naomi Sutcliffe – Season 6, ep05 – The Internal Comms Podcast
Episode 52 – How do you create comms with purpose? with Maliha Aqeel – Season 6, ep04 – The Internal Comms Podcast
Episode 51 – Why are we here? How purpose and values drive healthy cultures with Jane Mitchell – Season 6, ep03 – The Internal Comms Podcast
Episode 50 – A guru’s guide to internal podcasts with Brian Landau – Season 6, ep02 – The Internal Comms Podcast
Episode 49 – Engagement: how it started, how it's going with Professor William Khan – Season 6, ep01 – The Internal Comms Podcast
In this special compilation reel, Katie takes us through some of her favourite moments from Season 5 of The Internal Comms Podcast.
Episode 48 – Changing minds: using behavioural science in IC with Will Leach – Season 5, ep07 – The Internal Comms Podcast
Episode 47 – Conversation with a comms rebel with Advita Patel – Season 5, ep06 – The Internal Comms Podcast
Episode 46 – Influential Internal Communication with Jenni Field – Season 5, ep05 – The Internal Comms Podcast
Episode 45 – Sharing the magic with Mark Webb – Season 5, ep04 – The Internal Comms Podcast
Episode 44 – How to prove your presence with Prarthna Thakore – Season 5, ep03 – The Internal Comms Podcast.
Episode 43 – Kate Jones on the state of our sector – Season 5, ep02 – The Internal Comms Podcast.
Episode 42 – Once Upon A Time In IC with Gabrielle Dolan – Season 5, ep01 – The Internal Comms Podcast.
In this special compilation reel, Katie takes us through some of her favourite moments from Season 4 of The Internal Comms Podcast.
Episode 41 - At the heart of the crisis: NHS comms during Covid-19 with Amanda Nash, Adam Brimelow and Ross Wigham - Season 4, ep08 - The Internal Comms Podcast.
Episode 40 - Founding fathers – building the first IC agency with Tony and Tim Buckley - Season 4, ep07 - The Internal Comms Podcast.
Episode 39 - Evidence-based IC with Benjamin Ellis - Season 4, ep06 - The Internal Comms Podcast.
Episode 38 - The secret thoughts of successful people with Dr Valerie Young - Season 4, ep05 - The Internal Comms Podcast.
Episode 37 - The art of negotiation with Chris Voss - Season 4, ep04 - The Internal Comms Podcast.
Episode 36 - Navigating the digital landscape with Frank Wolf - Season 4, ep03 - The Internal Comms Podcast.
Episode 35 - How to do less, but do it better with Steve Crescenzo - Season 4, ep02 - The Internal Comms Podcast.
Episode 34 – Cross-cultural comms with Tasneem Chopra - Season 4, ep01 - The Internal Comms Podcast.
In this special compilation reel, Katie takes us through some of her favourite moments from Season 3 of The Internal Comms Podcast.
Episode 33 – IC’s founding father with Roger D'Aprix - Season 3, ep13 - The Internal Comms Podcast.
Episode 32 – Leadership in unprecedented times with Jenni Field - Season 3, ep12 - The Internal Comms Podcast.
Episode 31 - What's next? IABC roundtable on the impact of Coronavirus with Brad Whitworth, Jennifer Wah and Neil Griffiths - Season 3, ep11 - The Internal Comms Podcast.
Episode 30 - Your biggest, best, boldest self with Adriènne Kelbie - Season 3, ep10 - The Internal Comms Podcast.
Episode 29 – Crisis communication at the coalface with Amanda Coleman - Season 3, ep09 - The Internal Comms Podcast.
Episode 28 - The Godfather of IC with Bill Quirke - Season 3, ep08 - The Internal Comms Podcast.
Episode 27 - Stepping up in a Crisis with Shel Holtz - Season 3, ep07 - The Internal Comms Podcast.
Episode 26 - How to thrive in IC (Part II), with Rachel Miller - Season 3, ep06 - The Internal Comms Podcast.
Episode 25 - Crisis Communications: Covid-19 Special - Season 3, ep05 - The Internal Comms Podcast.
Episode 24 - A view from the top, with Marc Barone - Season 3, ep04 - The Internal Comms Podcast.
Episode 23 - Courage, confidence and communication with Priya Bates - Season 3, ep03 - The Internal Comms Podcast.
Episode 22 - State of the Sector, Kevin McDougall and Andy Macleod - Season 3, ep02 - The Internal Comms Podcast.
Episode 21 - The cheerleader for IC, Chuck Gose - Season 3, ep01 - The Internal Comms Podcast.
In this special compilation of The Internal Comms Podcast, Katie pulls together her favourite clips from both seasons – recapping conversations that have really resonated as well as those that have provided those all-important lightbulb moments.
Episode 20 - Advocacy in action, Keith Lewis - Season 2, ep08 - The Internal Comms Podcast.
Episode 19 - The appliance of neuroscience, Hilary Scarlett - Season 2, ep07 - The Internal Comms Podcast.
Episode 18 - Editing organisations, Mike Klein - Season 2, ep06 - The Internal Comms Podcast.
Episode 17 - Black Belt Thinking, Sue Dewhurst and Liam FitzPatrick - Season 2, ep05 - The Internal Comms Podcast.
Episode 16 - A Passage to India, Mark Hannant - Season 2, ep04 - The Internal Comms Podcast.
Episode 15 - The Power Of Two, Claire Hyde and Louise Wadman - Season 2, ep03 - The Internal Comms Podcast.
Episode 14 - How to start a movement, Nita Clarke - Season 2, ep02 - The Internal Comms Podcast.
Episode 13 - A check-up with the IC doctor, Kevin Ruck - Season 2, ep01 - The Internal Comms Podcast.
Listen and learn: insights from 30 years in IC with Jason Etter - ep12 - The Internal Comms Podcast.
Putting the soul back into Patisserie Valerie with Paolo Peretti - ep11 - The Internal Comms Podcast.
Internal comms at the sharp end - recorded at IoIC live with Martin Fitzpatrick and Matt Batten - ep10 - The Internal Comms Podcast.
How to win colleagues and influence people with Harry Hugo - ep9 - The Internal Comms Podcast.
What social purpose (really) means with Mark Davies - ep7 - The Internal Comms Podcast.
Learning comms lessons from PR, featuring Stephen Waddington - ep5 - The Internal Comms Podcast.
What it means to be the voice of IC, featuring Jennifer Sproul - ep4 - The Internal Comms Podcast.
What the State of the Sector report means for IC, featuring Jenni Field - ep3 - The Internal Comms Podcast.
What it takes to be an IC leader, featuring Russell Grossman – ep2 – The Internal Comms Podcast.