XPod - Experience Transformation Podcast: Recent Episodes
Rajat Chawla
This Podcast is about growth acceleration through amazing customer experiences and unlocking human potential.
Learn tips and strategies on - what does is takes to be an influencer and how to become one.
Welcome to "Self-Awareness: The Key to Next-Level Leadership" podcast, where we explore the transformative power of self-awareness in developing exceptional leadership skills.
Most of the times we compare ourselves with others when it comes to getting job breakthrough. Use this simple strategy to get a job breakthrough by discovering your own unique strengths.
Here are some amazing Customer Experience Stories.
What are yours? Let me know in the comments.
Breakpoints - Feel free to navigate:
0:00 - Intro: 3 Amazing CX Stories
0:55 - Story 1: Diagnostic Services
4:40 - Story 2: Dental Services
6:56 - Story 3: Empathy
Found this helpful? Comment "UNBELIEVEABLE" below
Join CX Kick Starter - https://rajat.live/cx
Regards,
Rajat Chawla
Founder - Koyopo
cx #customerexperience #customerservice
Quite often CX Professionals face challenge of getting Buy-In for their CX initiatives.
Let's identify some powerful ways to readily get Executive Buy-In for their CX Initiatives.
What would you add...?
Check out the exclusive video here - https://youtu.be/XIIcDjUrBKk
To our success,
Rajat Chawla
Companies that deliver on their brand promise are way ahead of their competition.
Eg. Amazon's everything Store promise along with their commitment to be earth's most customer centric company, has established them as a leading eCommerce brand.
Let's explore - How To Build A Loveable Brand With CX
Regards,
Rajat Chawla
https://linkedin.com/in/chawlarajat
It could be on the wish list of every entrepreneur, every sales and marketing professional, every customer experience professional to read their customer's mind.
Won't that be magical 😊
In this podcast lets' explore - How To Read Your Customer's Mind.
As It would help you:
-
Sell more
-
Market better
-
Build stronger brand
-
Deliver better experiences
Check out the video.
https://youtu.be/KSlWQJVfsKs
Thanks,
Rajat Chawla
In this episode I share some powerful strategies to build successful connections using the power of Videos.
Let's jump in.
And remember to subscribe to the Podcast more valuable and actionable content.
Thanks,
Rajat Chawla
“2 years of digital transformation happened in just 2 months” -said Satya Nadella - CEO Microsoft
With this pace of digital transformation, skills of the future are going to be different.
60% of the CEOs believes there is a huge gap between the skills needed and skills available.
On the other side so many jobs are lost because of irrelevance.
If one has to ride the future, digital skills will need to be build.
Here are the TOP 5 Digital Skills to Future Proof Your Career
- DIGITAL CUSTOMER EXPERIENCE DESIGN & JOURNEY MAPPING
- EMPLOYEE EXPERIENCE & CULTURE
- PERSONALISATION THROUGH ANALYTICS
- ECOMMERCE - EASY, EFFICIENT, ENJOYABLE
- DIGITIZATION TOOLS & TECHNOLOGIES - AI, ROBOTICS
Do share what do you think about these skills….
To know more about our DIGITAL CUSTOMER EXPERIENCE Program visit: www.koyopo.com/courses
To be part of the next masterclass drop a note at: Rajat@koyopo.com
Thanks 🙏
Rajat Chawla
There are 20 Million CX Professionals and 3.8 Million CX Consultants.
Globally demand for Digital CX consultants is surging.
Here is what it takes to be a successful CX Consultant:
- Know Thy Self
- Know Thy Customers
- Master Experience & its 3 Es - Emotion, Effortless & Efficient
- Strengthen the D of Digital
- Have a handy Tools Kit
- Mindset of Value Creator
Do share what do you think about these skills….
To be part of the next masterclass drop a note at: Rajat@koyopo.com
To know more about the program visit: www.koyopo.com/courses
Thanks 🙏
There are 20 Million CX Professionals and 3.8 Million CX Consultants as per LinkedIn search. There is a growing demand for CX professionals in the international market. In this podcast we will explore how to become an International Customer Experience Consultant. To learn more about CX Mastery Program visit: www.koyopo.com/courses Connect on LinkedIn at: www.LinkedIn.com/in/ChawlaRajat Email at: Rajat@koyopo.com Thanks 🙏
In this Podcast Raju Kotagal a Senior customer support leader shares his exciting journey of becoming an Internationally Certified CX Professional.
Also hear from Raju - how and why to become an Internationally Certified Customer Experience Professional.
To learn more about the CX Master Class visit: www.koyopo.com/courses
To enquire about CX Mastery Programs write to: rajat@koyopo.com
Thanks for listening.
Surbhi has been accredited as an Internationally Certified Customer Experience Professional (CCXP).
In this Hall of Fame - listen to Surbhi's journey from practicing customer experience to mastering it.
To learn more about the CX Master Class visit:
www.koyopo.com/courses
To enquire about CX Mastery Programs write to:
rajat@koyopo.com
Thanks for listening.
Here are: 6 Strategies to build Virtual Customer Engagement Skills:
- Know your customers
- Know there are humans on the other side
- How much you care is way more important than how much you know
- Your knowledge should be used to demonstrate you care foremost
- Build skills to convey your knowledge with simple emotional stories
- Work on improving your own emotional Intelligence. Read - Working With Emotional Intelligence with Daniel Goleman
We are in very unique times…but there are people who still making a difference growing, getting healthier, serving, helping and loving
5 Steps to stop worrying and start living are:
- Come out of your comfort zone = killing zone
- Contribute that’s bigger than all the talent in the world
- If you have a job - go extra mile, If you don’t have a job - still go extra mile
- Come from the place of contribution and empathy (every research is talking about that)
- Invest in your own growth - physical, mental, emotional, spiritual (Get some sunlight - energise)
One of the biggest reasons people are not able to get their breakthrough in the new career is LACK OF CLARITY.
These are the few proven strategies to get past that block.
Powerful lessons learnt from the 1 - 1 with people looking to transition into their dream career.
These are some of the top lessons:
- Not clear about what they would want to go all out with
- Lack of conviction in their own offering, idea or proposition
- Trying to travel in more than 1 boat without clear view of direction
- Not studying their ideal company / persona / client whom they can serve, transform, improve
- Not taking consistent action with focus in certain direction
What if you work hard to get into your dream career and it turns out be a nightmare: 51% of full-time employees aren’t engaged at work, meaning they feel no connection to their jobs. One out of two people would rather be spending eight hours a day doing something else 85% of them would leave it for something better. 6 Ways to know you have found your dream career:
Will experience fulfilment Will get to leverage your unique talents Will be rewarded and recognised for your contribution You will get to work with your end customers Will be part of high performance team Will have great learning opportunity
“Real passion is infectious. It attracts customers. It attracts employees. It attracts believers and investors” - Ryan Holmes - CEO of Hootsuite.
Your unique Mission is a powerful blend of:
-
What you believe in
-
What you deeply value
-
What you experienced
-
What can be your unique contribution
Akshay V Masurekar a former corporate leader started his own wellness firm using the principles of customer centricity. He is on a mission build happier, healthier and fulfilling world.
Here is his journey from an employee to entrepreneur in 90 days.
Hi,
Here is a candid conversation with Greg Melia - CEO of CXPA, on the Future of Customer Experience.
If you are keen to build a customer experience career, then this conversation can provide you powerful insights.
Pls. share your views and what you like most.
Thanks,
Rajat Chawla
Transformist
Do you want to deliver amazing customer experiences. What is one thing that can help you gain trust and confidence of your customers. It is to have great clarity around their pain points and challenges. Here is a powerful way to discover their pain points and challenges.
Most powerful way to connect with your customers is by creating your customer Avatars. Tune in to know, how to do that....
Values = What is truly important to us. Most people are living a life which is not fully aligned to their core Values. Such a life is not fulfilling. In this episode discover your values to create a Valuable life. Thank You, Rajat Chawla
In this episode we are going to look at 5 steps to accelerate your growth by discovering your unique strengths.
These are the 5 steps:
-
Write down you favourite success story
-
Identify key talent elements in the story
-
Identify Your Mindset during the experience
-
Identify the environment in which you were operating
-
Identify whom were you serving
On the path to Rapid Growth having the right mindset is very key.
With the right mindset even the most arduous journey can be handled.
Tune in into the this Podcast to learn what kind of Mindset is required to achieve rapid growth.
Does ideas in the Podcast resonate with you. Pls. share your comments.
Thanks,
Rajat Chawla
"Nothing is as important as passion. No matter what you want to do with your life, be passionate."
- Jon Bon Jovi
By the same perspective the business professionals need to discover their passion for most important aspect of their business 'the customers'.
In my 1st ever podcast I share 7 key questions on - How to Discover Your Passion for customers.
Does these resonate with you, pls share your comments.
Thank You.
Rajat Chawla