People in Franchising: Recent Episodes
Platinum Wave
People in Franchising is brought to you by Suzie McCafferty, CEO at Platinum Wave Franchising and David Kaye, Partner at Harper MacLeod LLP law firm. People in Franchising brings together guests from across the franchising community to discuss the latest news and developments in our industry whilst sharing our insights and advice for franchisors, franchisees, entrepreneurs and the wider business world.
The latest episode of our People In Franchising podcast is now available! On the 26th episode of People in Franchising we are joined by Sarra Bejaoui, Founder and Chief Experience Officer at SmartPA. SmartPA is the number one administration and back office support provider in the market. We pride ourselves on transforming our clients for the better, helping them to grow and making them more resilient to pressure and change. Whether we’re disrupting the perception of admin workers or transforming business support across the world, we’re passionate about revolutionising the business of our customers.
The latest episode of our People In Franchising podcast is now available! On the 25th episode of People in Franchising we are joined by Sharon Weston, Head of Franchising at Workbuzz. Workbuzz helps franchisors and organisations as a whole to understand their workplace challenges with their employee engagement platform.
The latest episode of our People In Franchising podcast is now available! On the 24th episode of People in Franchising we are joined by Monique Watson, Franchise Partner Director of Worldpay. Worldpay is a leading provider of simplified and streamlined payment solutions to businesses around the globe, and Monique is focusing on bringing a consistent and improved payment experience across franchises, bringing benefits to franchisors and franchisees.
On the 23rd episode of People in Franchising we are joined by Ryan Armitage, Director of Tezlom.
Tezlom specialise in the recruitment of Care Assistants, Support Workers and Registered Nurses. And what started out as a small, family-run business, has now grown into an established franchise that serves some of the UK’s largest, most renowned care providers such as NHS Hospitals, EMI Homes, Mental Health Hospitals, Learning Disability Units and more.
On the 22nd episode of People in Franchising we are joined by Mark Llewellyn, Managing Director (Sales & Marketing) of Revive! Mark founded the business 25 years ago with a single van. As the business grew, he rebranded as Revive! with a strong focus on customer service and technical excellence.
He works alongside the Institute for the Motor Industry and other bodies to drive up standards and establish the leading nationally recognised qualifications within the mobile paint repair sector.
Mark has also twice been elected as a board member of the British Franchise Association by UK franchisors, helping to influence ethical franchising in the UK and demonstrating his stature and reputation for excellence in the sector.
On the 21st episode of People in Franchising we are joined by Andy Brattesani. Andy Brattesani is UK Head of Franchising for HSBC. He has 30 years’ experience working in various disciplines in Retail and Corporate Banking and has been with HSBC since 2008. Andy’s extensive knowledge of the UK Franchising landscape has not only enabled him to develop the HSBC UK framework to support business growth in the sector, but has seen him successfully lead the expansion of the HSBC UK Franchise model internationally.
Our hosts Suzie McCafferty and David Kaye welcome Steve Witt, co-founder of Not Just Travel, on to Episode 20 of the People in Franchising podcast.
Not Just Travel is an exciting and rapidly evolving travel franchise developing a range of lifestyle holidays. From watersports holidays to relaxing in the Maldives, their dedicated teams provide an excellent level of care and service. As well as a unique range of holidays they provide access to over 100 leading tour operators at discounted prices, packaged with the very best customer service and knowledge. Exposed to over 1 million people per month, the brand is rapidly growing.
Hear more about Steve's journey with franchising and his tips for success on our latest episode.
Our hosts, Suzie McCafferty and David Kaye welcome Neil Randall, CEO of Anytime Fitness, on to episode 19 of People in Franchising.
Anytime Fitness is a franchise of 24/7 health and fitness clubs. It first opened here in the UK over 10 years ago and is the world’s largest health chain with over 4,500 clubs open in 35 countries and growing. A new member joins an Anytime Fitness club every 3 minutes! Hear more about Neil's journey with franchising and his tips for success on our latest episode.
Our hosts, Suzie McCafferty and David Kaye welcome Nigel Apperley, CEO of Trustist, on to episode 18 of People in Franchising.
Nigel Apperley, started Trustist in August 2014. At the time he was the director of E-commerce at Kwik-Fit and has held senior positions at Slendertone, Waterford Wedgwood Royal Doulton and Canon Europe. Nigel also started Internet Cameras Direct in 1999 and grew the business from nothing to a turnover of over £20m before selling to a French company.
Trustist is very active in the franchise sector and is and Official Partner of the Approved Franchise Association and Ambassador for Encouraging Women into Franchising.
Suzie is joined by Helen Mansfield, Managing Director for EWIF (Encouraging Women into Franchising).
Helen is a young female with a passion for franchising and women in business. Helen’s dedication to the cause and understanding of the industry is the perfect combination to lead EWIF into the future and allow the organisation to become even more progressive and inspiring.
On episode 17 of People in Franchising, Helen gives us an insight into the EWIF mission
We are delighted to be joined by Anna Holness, VP of Business Development, International Merchant Solutions at Worldpay.
Anna has had a long career in technology and business, having worked at Ionica, a telecom provider, before joining 02 as an Account Director. During her time at 02, Anna climbed the career ladder, becoming Head of Franchise before leaving in 2019 to join Worldpay. At Worldpay, Anna leads a world class sales team to help advance the way the world pays, banks and invests.
On episode 15 of People in Franchising, Suzie chats with Lee Foster, Owner and Founder of Revitalise...Connecting People.
Lee has over 30 years experience in business development in the hospitality, motor and travel industries and now runs his own networking business with Revitalise Connecting People Limited. Revitalise Connecting People is all about supporting SME, solopreneurs, business leaders and business entrepreneurs, from across Scotland, UK and Globally.
Suzie and David are delighted to have Lisa Raynes as a guest on episode 14 of People in Franchising.
Lisa Raynes is the Founder of Pride Road, Architectural Franchise. Having clocked up over a decade of professional experience in a larger practice environment, Lisa Raynes decided back in 2009 that it was time to strike out on her own.
In episode 14, Lisa Raynes discusses her career background and how she eventually ventured into the world of franchising, how the pandemic has impacted the franchise and hopes for the future.
Suzie and David are delighted to welcome Sarah Pavlou, Operations Director at RTC North, on to this week's episode.
RTC North is 'a hidden gem in the northeast of England' as described by Sarah, Programme Manager, Scaleup North East from RTC North. The company successfully delivers a mix of innovation and business growth programmes, designed to help businesses to innovate, compete and grow.
Sarah has worked for RTC North for 2 years, having followed a career of franchising. On this week's episode, Sarah chats about her role within the business.
Our hosts Suzie and David are delighted to welcome Rebecca Bonnington, CEO & Co-Founder of the management consultancy, Tricres.
A successful business owner for over twenty years, Rebecca is an award-winning director with a wealth of experience in sales, executive coaching, business consulting and coaching, and corporate training. She’s been personally endorsed by Dr Richard Bandler, the co-creator of NLP (Neuro Linguistic Programming), and is the author of the acclaimed guide to getting ahead in your career, ‘How to Outshine the Rest’.
In this week's podcast, Rebecca chats about the background of Tricres, the business she formed with her brother, what she looks for in a business leader and offers advice to budding franchisees.
Suzie and David are thrilled to welcome Sarah Cressall, author, speaker, founder of UK’s leading Creative Activity Business, The Creation Station, and a much loved personality in the franchising scene.
Whilst working on Operations Raleigh in Zimbabwe helping local women run their own creative businesses, Sarah Cressall realised just how passionate she was about this. Upon her return home in 2002, Sarah established what would be a multi award-winning arts and crafts franchise with over 100 franchise owners. Not only is Sarah a multi award-winning entrepreneur, she’s also an author who’s book, Creative Sparks, shot to number one in its Amazon category, and an experienced keynote speaker at a variety of conferences, creative events and franchise events such as Franchise Fest.
Our hosts, Suzie and David are thrilled to welcome Pip Wilkins, bfa CEO, on to the tenth episode of People in Franchising.
Pip has over 20 years' experience in franchising, starting her journey at just 19 years old as an administrator for the bfa. Pip worked her way up the ladder, working in different areas such as events, business services and operations before becoming the bfa’s first female CEO in 2016.
Listen to Pip on this week's podcast chat about her journey into franchising, future plans plus much more.
On episode 9 of People in Franchising, our hosts Suzie and David welcome John Overdijking, Regional Business Development Manager for Scotland and Northern England at Driving Miss Daisy UK.
Driving Miss Daisy provides assisted transportation and companionship to any age group or anyone who wants to get out and about and needs more than what other transport providers can offer.
John joins our hosts to chat about how Driving Miss Daisy UK came around and how he got involved, the challenges the franchise has experienced during the coronavirus pandemic and what inspires him.
This week on People in Franchising, Suzie is joined by CEO of Right at Home UK, Ken Deary.
Right at Home UK is one of the world’s most trusted care companies and an award-winning franchise. Through its global network of over 600 locally owned and operated offices, it helps thousands of people every day to continue living happily and independently in their own homes.
Suzie has been Non Executive Director of Right at Home UK since 2017, working closely with Ken and the Executive Board.
Ken joins Suzie to chat about his journey into the world of franchising and what it's been like for the franchise being on the frontline during the pandemic.
Dr Katie Morris, Clinical Psychologist and Franchisor for The Purple House clinic joins Suzie and David this week.
The Purple House Clinic is a group of private psychology clinics located in England and Scotland. Its first founding practice was established in 2013 in Loughborough, Leicestershire. From here, the business grew a large client base and gained a reputation across the East Midlands as a high quality provider of psychological services. Since 2013, three more extremely successful franchised practices have been established, located in Leicester, Lincoln and Glasgow.
Dr Katie Morris joins our hosts to chat about her background in psychology, what attracted her to franchising and how she has been managing her own mental wellbeing throughout lockdown.
On episode 6 of People in Franchising, Denise Hutton-Gosney, Founder and Managing Director of Razzamataz Theatre Schools joins Suzie and David to discuss her franchising journey, as well as how the business has been operating through lockdown and advice to those breaking into franchising.
With a passion for performing arts, Denise founded Razzamataz in 2000 in Penrith, Cumbria. In 2007, the business entered the spotlight when Denise appeared on Dragons' Den and was backed by Duncan Bannatyne, helping the business grow into an award winning franchise network of more than 40 schools across the UK. Razzamataz is now a long-time client and friend of Platinum Wave.
This week, Suzie and David welcome Ian Adie, Managing Director of The BiGroup, one of Scotland's leading event merchandising provider.
Suzie first met Ian a few years back when he was a guest speaker at the Scottish Franchise Week Business Breakfast. Now, as a guest on People on Franchising, Ian chats a bit about his experience in the world of business.
On episode 4 of People in Franchising, our hosts Suzie and David catch up with Claire O'Connor, CEO of the dance franchise babyballet.
babyballet has achieved impressive growth since 2005 and now has 83 franchisees across the UK running around 2,000 classes a week for 25,000 children. The company has also gone global with licences in Singapore and Australia.
Suzie and David welcome businessman, Sir Robin Miller on to the show. Sir Robin Miller started his career as a journalist before moving on to management, becoming non-executive Chairman of Emap plc, where he first worked as a reporter. Since venturing into management, Sir Robin Miller has been appointed non-executive Director and Chairman of HMV and non-executive Chairman of Edge Performance VCT plc.
On the second episode of People in Franchising, we are joined with our guest Jon White, UK Manager Director at InXpress, a global shipping franchise organisation delivering great carrier solutions to small and medium sized businesses. We find out what's been happening in Jon's world over the past few months and gain an insight into what the plans are for the business moving forward.
On the very first episode of People in Franchising, we introduce you to our hosts Suzie McCafferty, CEO at Platinum Wave Franchising and David Kaye, Partner at Harper MacLeod LLP law firm. We welcome our first People in Franchising guest, Freddie St George, MD at Raring2go, a resource for families and children with 45 franchise units across the UK. We discuss the challenges of the current time and how Freddie has overcome these alongside the invaluable support of the franchise community.