My Quest for the Best with Bill Ringle: Recent Episodes
Bill Ringle
Gustavo Razzetti, author of Remote Not Distant: Design a Company Culture That Will Help You Thrive in a Hybrid WorkplaceBill Ringle and Gustavo Razzetti discuss how leaders and those who say nothing to hurtful behavior are jointly responsible for toxic work cultures and what to do instead to be effective leading from anywhere for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways* Productivity theater is when employees are very active, doing ‘busy work,’ like escalating zoom calls or posting questions to show they are making an effort even if they are not working. Managers should focus more on the output or the outcome rather than the effort on hand. * If a culture becomes toxic, there are two parties to blame: The leader who is behaving badly and the subordinates who enables the bad behaviour. * Identify the values that strengthen your tribe and the behaviours that make them weak should be eliminated during the reset process.
Read the Show Notes from this Episode* His grandfather from his mother’s side who was a doctor was his inspiration growing up. Through him, Gustavo learned the power of observation. [01:41] * Gustavo discusses the two things that make up a toxic culture: One is the leader, and the other is the people who do nothing. [03:30] * The definition of resetting your business culture and when and why you should do it. [07:07] * Gustavo discusses how what gets attention gets rewarded and the two things that get us rewarded at work. [10:23] * No matter the size of the business, we should come up with a purpose and an answer to who they serve.[13:28] * Gustavo highlights the importance of being a part of a tribe. [17:42] * The Netflix culture memo; how the streaming giant gave their employees the sense of being respected and valued. [19:48] * My Quest for the Best lightning round begins. [25:47]
Subscribe With Your Favorite Podcast AppMy Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioGustavo Razzetti is the CEO & Founder of Fearless Culture.
Gustavo is passionate about helping teams do the best work of their lives. He is a sought-after speaker, culture consultant, and author of three books.
After 25 years of helping organizations build purpose-driven brands and teams, Gustavo realized that most companies don’t lack ideas, resources, or talent but a conducive culture.
He created Fearless Culture to help organizations become purpose-driven, agile, and innovative. Razzetti is also the creator of the Culture Design Canvas, a culture mapping tool used by consultants, coaches, and organizations worldwide.
Gustavo’s work has been featured in Psychology Today, The New York Times, Forbes, BBC, and many other publications. Throughout his career, he has advised companies in multiple business sectors, including GM, Continental, Coca-Cola, Mars, and Comcast.
He is the author of four books, including the recent Remote, Not Distant – a roadmap to build a strong culture for remote and hybrid teams.
Razzetti has built a career at the intersection of marketing, innovation, and leadership. He participated in the by-invitation-only Change Leadership Program at Stanford University.
An avid road cyclist and cook, Gustavo lives in Chicago with his wife Moira and sons Tristan and Fausto.
Contact Info and Social Media for Gustavo Razzetti* Primary website * Travels from: Highland Park, IL * Connect on: Twitter | LinkedIn | Instagram | YouTube |
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Netflix
Published by Gustavo Razzetti
Beate Chelette, author of Happy Woman Happy WorldBill Ringle and Beatte Chelette discuss insider perspectives on how to create a work culture that is genuinely collaborative and inclusive for female and male small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. Position yourself to succeed with your peers instead of wanting only you, and you alone, to succeed. 2. Know your price and the number needs to be the number where you don’t have to work anymore; that way, you will know when it’s time to sell. 3. When somebody tries to throw you off your game through their words or actions, you have the option not to let that land.
Read the Show Notes from this Episode* Beate proudly recalls her father who taught her that every person in the company, from the janitor to the top executive, is vital to making a culture work. This is a lesson she carried throughout her life. [01:27] * With $135,000 debt, a teenager she raised alone, and a lawsuit with a former employee, Beate’s resiliency was the driving force that kept her moving forward. [03:32] * How do we know when it’s time to sell? Beate highlights the importance of knowing your price and advises us to make sure it’s a figure enough that we don’t have to work anymore. [05:01] * Knowing her numbers, Beate found a perfect buyer in Bill Gates. [07:16] * A common problem in the US and many parts of the world is the gender pay gap. Why many women are paid less and how they could address this. [10:39] * Case: Mary was a client of Beate’s who, despite being a top 1% in the fabric world, was not taken seriously as a business leader. After working with Beate, Mary became more confident in positioning herself as a leader. [12:24] * Why insecurity is ugly and the caveman mentality that women need to shed. [16:58] * “You’re too emotional” is only a checkmate move if we allow it. Beate advises women getting these comments to laugh it off and carry on with business as usual. [20:24] * Case: Sandy, who despite having a healthy and friendly relationship with her when Beate first joined the company, became embittered and resentful of Beate’s promotion. [23:12] * My Quest for the Best lightning round begins. [30:00]
Subscribe With Your Favorite Podcast AppMy Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioBeate Chelette is the Growth Architect and Founder of The Women’s Code and provides visionaries and leaders with strategies that grow your authority so they can scale their impact.
A first-generation immigrant who found herself $135,000 in debt as a single parent, Beate bootstrapped her passion for photography into a highly successful global business and eventually sold it to Bill Gates in a multimillion-dollar deal. She is among the “Top 100 Global Thought Leaders” by PeopleHum and “One of 50 Must-Follow Women Entrepreneurs” by HuffPost.
Recent clients include Amazon, Reckitt (the maker of Lysol), Chevron, Merck, Johnson & Johnson, the Women’s Legislative Caucus of California, Cal State University Dominguez Hills, Shelter Inc., Mental Health First Aid and thousands of small businesses.
Beate is the author of the #1 International Award-Winning Amazon Bestseller “Happy Woman Happy World – How to Go from Overwhelmed to Awesome”–a book that corporate trainer and best-selling author Brian Tracy calls “a handbook for every woman who wants health, success and a fulfilling career.”
Contact Info and Social Media for Beate Chelette* Primary website * Travels from: Culver City, CA * Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Bill Gates
Published by Beate Chelette
Gregory Diehl, author of Brand Identity Breakthrough: How to Craft Your Company’s Unique Story to Make Your Products IrresistibleBill Ringle and Gregory Diehl discuss the importance and use of story narrative to give your business the attention it deserves for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. Invest in your clients as much as you can but do not be afraid to step back if they are unwilling to invest in their self-improvement as well. 2. Creating your identity is important because customers buy into the story as much as they buy into what we’re selling. 3. There are three ways to get money. Beg, steal, and earn. But only through earning do we give someone of great value worthy of their money.
Read the Show Notes from this Episode* Gregory passionately shares how Goerge Lucas and his vision that ultimately changed the film industry greatly inspired him growing up. [01:02] * How Goerge Lucas relates to his book Brand Identity Breakthrough. [04:32] * As teenagers, Gregory and his friends first came to truly appreciate the importance of the story in a brand when they were busking in California. [06:23] * Olivier Wagner is a client of Gregor’s whose job is to help American ex-pats with their taxes whom he helped create his personality brand. [14:34] * How Olivier’s business changed for the best after working with Gregory: He became more active in reaching out to people who are asking questions in platforms like Quora and Facebook. [18:28] * Beg, steal, or earn- Gregory elaborates on the three ways he thinks entrepreneurs earn money. [21:22] * Exploring the concept of Street Cat Marketing. [24:28] * Why emotional bond is a perfect hook for selling. [27:43] * My Quest for the Best Lightning Round begins [29:00]
Subscribe With Your Favorite Podcast AppMy Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioGregory V. Diehl is an educator and personal development mentor whose ideals include self-inquiry, challenge, and analysis. He writes and teaches to assist others in undoing faulty narratives about their identities and how life works so that they may begin to make more meaningful choices and resolve their deepest burdens. Diehl spent many years studying cultures around the world and now lives a quiet life in a rural village in Armenia with his cats, books, and music.
Gregory’s latest business book is Everyone Is an Entrepreneur: Selling Economic Self-Determination in a Post-Soviet World. In it, he examines why entrepreneurship has been so slow to spread in post-Soviet cultures like Armenia, how it hinders individuals’ ability to improve their own lives, and how to fix it.
Contact Info and Social Media for Gregory Diehl* Primary website * Travels from: CARLSBAD, California * Connect on: Twitter | LinkedIn | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites, and other resources we discussed so that you can explore further.
- Quora
- Olivier Wagner – If you are an American living abroad and need help with your taxes, click this link.
Published by Gregory Diehl
Howard Tiersky, author of Winning Digital Customers: The Antidote to IrrelevanceHoward Tiersky and Bill Ringle discuss ways to understand, communicate, and win business through understanding customer pain points and offering solutions.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways* Technology can make transactions easier for both employees and customers. * To properly implement change, sometimes observation is better than asking. * Identify your customers’ points of pain. Being unable to keep up with addressing those could spell the end of our businesses.
Read the Show Notes from this Episode* Hollywood producers and directors George Lucas and Steven Spielberg played a large influence of his views because of how they transformed the movie industry. [01:42] * How digital transformation has been shaping the business world since the release of the first iPhone. [04:52] * Howard gives an example of how marketing companies can leverage technology to make everything easier for their clients. [08:20] * Netflix is a great example of a company that digitally transformed the movie industry to make watching movies and series easier, more practical, and most importantly, accessible for their customers. [09:13] * Howard emphasizes why it is very important to identify our customers’ points of pain. [12:29] * Sometimes customers cannot articulate their needs. In response to this, Howard advises us to observe. [15:30] * On further emphasis on the importance of observation, Howard talks about Sally who was so very used to her long, exhausting process of making her reports that if you asked her if there was anything else she needed to make her work better, she just assured Howard that everything is okay. [16:37] * While people like Howard embrace changes, some people may be resistant or even loathe the idea of change even if it makes their life easier.[19:27] * Howard explains why the fear of irrelevancy makes people close-minded to change. [24:31]
Subscribe With Your Favorite Podcast AppMy Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioHoward is the Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance which was recently listed by Forbes as “One of the ten most important business books of 2021.”
Howard was named by IDG as “One of The Top 10 Digital Transformation Influencers to Follow Today,” and by Enterprise Management 360° as “One of the Top 10 Digital Transformation Influencers That Will Change Your World.”
As an entrepreneur, Howard has launched two successful companies that help large brands transform to thrive in the digital age: FROM, The Digital Transformation Agency and Innovation Loft. Among his dozens of Fortune 1000 clients are Verizon, NBC, Universal Studios, JPMC, Morgan Stanley, the NBA, Visa, and digital leaders like Facebook, Spotify, and Amazon.
Prior to founding his own companies, Howard spent 18 years with Ernst & Young Consulting which then became part of Capgemini, one of the world’s leading global consulting firms, where he helped launch their digital practice.
Howard speaks regularly at major industry conferences and is proud to have been on the faculty of the NYU Tisch School of the Arts, his alma mater. He is a frequent contributor to CIO Magazine.
Contact Info and Social Media for Howard Tiersky* Primary website * Travels from: Mahwah, New Jersey * Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Winning Digital Customers Free Chapter
- George Lucas – famed director and creator of Star Wars and owner of Lucasfilms
- Steven Spielberg – One of the world’s top film directors and producers
- Jack Welsh – former CEO of General Electrics
Published by Howard Tiersky
Andy Springer, author of Virtual Selling: How to Build Relationships, Differentiate, and Win Sales RemotelyBill Ringle and Andy Springer discuss the research-based skills and routines used by sales top performers for small and mid-sized business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. The pandemic caused a major shift in the seller-buyer dynamic. While face-to-face selling has been proven effective, companies should train their people in new ways to engage with their buyers, like when a transaction is done on a Zoom screen where reading body language is harder than it is in-person. 2. It is time for people to acknowledge the importance of learning virtual skills, as remote transactions are now even more normal than face-to-face meetings. 3. Both types of selling are “new-normals.” Being an efficient virtual seller is good, and being an efficient face-to-face seller is good, but being a great “hybrid-seller” is far better!
Read the Show Notes from this Episode* Andy talks about Randy Gage, the thought leader who studied prosperity in modern times and how his writing caused the biggest shift in Andy’s life. [01:26] * As the volume of sellers increased, Andy noted how competition made many sellers devalue their offerings, and he encourages listeners always to know the value of what you have to offer. [05:15] * What were the obstacles to adapting during the Pandemic for to salespeople used to meetings in person? How can they get back on track? [08:20] * What is the most helpful mindset, attitude, and approach to how sellers can thrive over this new challenge of selling remotely? [10:36] * CASE: One of the first companies that Andy helped with this new way of selling was a water company. They were well known in their market as one of the best vendors for their product until the pandemic hit, and they had to learn how to sell to their clients without the face-to-face selling. [15:20] * Why do sales teams need different tool kits to respond to drastically different situations? Are there ways to prevent members of your sales team from giving away too much leverage to the buyer? [23:44] * What do most people miss about the importance of the discovery stage in a virtual environment? [27:00] * What are some of the secrets you’ve learned about how sales professionals can use the virtual environment to their advantage? [30:42] * Additional tips for those who want to learn how to be great at virtual selling. [32:04]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioAndy Springer is an expert in sales high performance and co-author of Virtual Selling: How to Build Relationships, Differentiate, and Win Sales Remotely.
As Chief Client Officer of RAIN Group, Andy drives the design and delivery of client results for the firm that’s been named on the Selling Power and Training Industry’s Top 20 Sales Training Companies list for numerous years.
Andy has worked with hundreds of sales teams to drive long-lasting sales improvement for SME, mid-market, enterprise, and government clients.
Leading many of RAIN Group’s highly popular digital seminars on virtual selling topics, Andy is a regular contributor to the firm’s award-winning sales blog. His white papers, 9 Principles of Virtual Learning Success and The Guide to Sales Training Success, have also been downloaded by thousands of sellers and sales leaders around the globe.
In addition, Andy co-founded two successful consultancies and has been a lead advisor to many thriving start-ups in the Australian Business community.
Andy received his B.A. in Business from the University of Newcastle, Australia.
Contact Info and Social Media for Andy Springer* Primary website * Travels from: Boston, MA * Connect on: Twitter | LinkedIn | Instagram | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Randy Gage
- Stephen King
- Tom Clancy
Published by Andy Springer
Justin Breen, author of Epic LifeBill Ringle and Justin Breen discuss how directness weeds out distractions and magnetizes greatness to you and your company for small business leaders and entrepreneurs.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. You want to work with people who see things as investments, not costs. 2. Adapt the right mindset to attract the right people. 3. There are few people who will ride the plane without a parachute. In business, these are the people you want to keep.
Read the Show Notes from this Episode* Justin’s father was a war hero who made him appreciate people who get in a plane without a parachute. [01:14] * While not everyone is a risk taker like Justin’s father, some are brave enough to do the same feat, metaphorically in business. Justin shares how he identifies this special breed of people. [03:05] * Justin talks about investing thousands of dollars and gives an idea of how to know it’s worth it. [07:09] * How Justin got his connections. [10:16] * The different stages of filtering people. [13:13] * Before being a lead figure in the business world and starting his international firm, Justin shared that he had been a journalist for 20 years and how this helped him. [14:50] * Justin’s interesting practice of naming his years and the year that became his book title. [17:26] * My Quest for the Best lightning round begins. [21:53]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioJustin Breen is the Founder/CEO of the global PR firm BrEpic and exclusive connectivity platform BrEpic Network. His newest book, Epic Life, features a foreword from Dr. Peter Diamandis. It has been the No. 1 overall book for sales on Amazon Kindle, and it recently made the Wall Street Journal and USA Today Bestseller lists.
Contact Info and Social Media for Justin Breen* Primary website * Travels from: Northbrook, IL * Connect on: Twitter | LinkedIn | Instagram | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Man’s Search for Meaning Victor Frankle
Published by Justin Breen
Pamela Wilson, author of Master Content Marketing
Bill Ringle and Pamela Wilson discuss how content marketing differs from social media marketing and what steps to take to attract leads that become profitable customers for small business marketers.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
People should stop asking whether to put high-quality content or not. Our content should always be high-quality.
Focus on building your content on your primary website. While posting on sites such as LinkedIn is great, there is a chance you may be taken off at any moment.
It is not content marketing without a call to action.
Read the Show Notes from this Episode
The power couple of Eleonor and Franklin Roosevelt are Pamela's biggest inspirations. [01:17]
Pamela talks about how she got into content marketing. [03:44]
Why call to action are necessary. [05:26]
Pamela gives tips to address the concern of where we should put our content and why it is better to do it on your OWN website. [11:14]
Why do we have to put our best stuff and post consistently? [15:56]
Pamela talks about Roberta, a client she used to work with who manages a sales team, and how practicing consistency on high-quality posting got them a lot of traffic. [18:20]
To lessen the pressure, Pamela reminds us that everyone just starting content marketing should not feel like they should immediately be able to post the best pieces. [24:59]
My Quest for the Best lightning round begins. [27:22]
Expert Bio
Pamela Wilson is a 30+ year business owner, executive coach, and corporate consultant. She's published three books and has created and marketed dozens of online courses for herself and others.
Pamela is a keynote speaker and frequent podcast guest. Pamela created the Offer Accelerator Program and serves as the program's head coach and business advisor.
In her role as a digital marketing consultant Pamela has worked with local, national, and international clients.
Contact Info and Social Media for Pamela Wilson
Primary website
Travels from: Nashville, Tennessee
Connect on: Twitter | LinkedIn | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites, and other resources that we discussed, so you can explore further.
Eleanor Roosevelt
Franklin Roosevelt
Published by Pamela Wilson
Andrew Bryant, author of The New Leadership Playbook: Being human whilst successfully delivering accelerated resultsBill Ringle and Andrew Bryant discuss details of decisiveness, inclusiveness, and accountability as leadership plays that leaders of small and mid-size companies can use now.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 400 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. Responsibility is personal. I am responsible for my thoughts and my actions. Accountability is an agreement. It’s something that people use to forge a contract. 2. A single universal type of leader is a myth. Different leaders excel under different circumstances. 3. Talent is rare, but strength is something each of us can acquire. It may be by strengthening ourselves or hiring someone whose strong suit complements our weak areas.
Read the Show Notes from this Episode* Andrew’s first work experience was at his father’s hardware store when he was 10. By observing his father’s interactions with clients and employees, he learned how to have an executive presence. [01:14] * His father’s teaching of honesty, authenticity, and being true to oneself played a major role in Andrew’s career in landing him his first CEO client. [02:46] * Why is leadership a process? [05:21] * Explain more about how no perfect leadership style fits all businesses at all times under all circumstances. [06:16] * What are responsibility and accountability, and how they differ from each other? [09:44] * Why decisiveness is critical to good leadership. * CASE: Gustav responded to a crisis of his company’s baby formula possibly being contaminated. [13:28] * What can wel learn from the insight that people and profits are not an either-or consideration, but that both can be served? [17:55] * My Quest for the Best lighting round begins. [22:41]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioAndrew Bryant is the founder of Self Leadership International and the world’s leading expert on self-leadership. He has written two books on the topic, Self-Leadership: How to Become a More Successful, Efficient, and Effective Leader from the Inside Out (Bryant & Kazan, 2012) and Self Leadership: 12 Powerful Mindsets & Methods to Win in Life & Business (Bryant, 2016), and The New Leadership Playbook – Being Human whilst delivering Accelerated Results (Bryant, 2022). He has also contributed to many blogs, books, and articles on self-leadership and leadership.
Andrew has coached hundreds of leaders and leadership teams to become the best version of themselves and to scale their companies. He has international experience with clients from Asia, Australasia, the United States of America (USA), Europe, The Middle East, and Africa. Not only has Andrew worked across geographical locations and cultures, but he has also transformed and developed leaders across industries, including the airline industry, software and hardware companies, pharmaceutical manufacturers, professional services, banking, finance, manufacturing, hospitality, and travel.
Contact Info and Social Media for Andrew Bryant* Primary website * Travels from: Kennebunk, ME * Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Brian Tracy
- Nelson Mandela
Published by Andrew Bryant
Merrylue Martin, author of The Big Quit Survival Guide: Tools and Tactics to Attract the Best, Retain Top Performers & Nail the Talent WarMerrylue Martin and Bill Ringle discuss The Big Quit Survival Guide: Tools and Tactics to Attract the Best, Retain Top Performers & Nail the Talent War for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. The pandemic ushered in an era in which ‘respect’ is the currency that makes people stay in their job. 2. To quote Bill Gates, “Take our 20 best people away, and I tell you that Microsoft would become an unimportant company.” The massive online job opportunities and headhunters give people more freedom to stick to or quit a job. Leaders should make extra efforts to keep their top performers. Most of the time, that extra effort comes with no additional cost, like respect. No matter how high the pay, if employees feel that they are undervalued, disregarded, and disrespected, they quit. 3. Know your employees. Make a quick survey on the things they like and dislike, or ask any questions that will give you an idea of who they are. This way, you’ll know how to give them proper respect. Each person defines respect differently.
Read the Show Notes from this Episode* Merrylue shared about her friend Joanna who, during one of the darkest moments, reminded her that our quest is not to be perfect but only to be our best. [01:44] * The pandemic hastened the change that has already been building up for so long. Merrylue explains why today’s work environment is no longer your grandfather’s workplace. [07:26] * Why is it important to avoid overloading top performers? [11:16] * What is one of the dangers of top performers quitting? It tends to be a domino effect. After all, these are people their peers look up to. [13:40] * What are stay interviews? Why are they better than exit interviews? [17:20] * Respect is defined differently by different people. Sally and Leroy’s answer to the question, “What is it that would be most respectful to you,” could not be further from each other. [20:15] * What are the 3Rs that can be used to retain talent? Requirements, Rewards, and Respect. [24:16] * CASE: Sandy works in the film industry in LA. She feels like she doesn’t get enough respect at work, so despite the excellent pay, she dreads her working hours. [27:52] * CASE: Jim works for a start-up company. Unlike Sandy, Jim isn’t paid that much, but Jim loves his work. He is always looking forward to going to work, and that is because he feels like he is being treated like gold. [29:34] * My Quest for the Best lightning round begins. [34:56]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioMerrylue Martin is a celebrated leadership strategist with decades of successfully working with global leaders and business owners of all types and sizes to make their employees feel uniquely respected, appreciated, fulfilled, and engaged. The recent release of her new book, The Big Quit Survival Guide, has received rave reviews and best-seller status in Amazon’s Office Management category.
As a Fortune 50 senior executive, educational administrator, management consultant, and business owner, she has comprehensive experience in creating and delivering strategies that engage and retain top performers.
Dr. Martin is an honored graduate of the Women’s Leadership program at the Wharton School of the University of Pennsylvania. Her doctorate in organizational leadership and published dissertation from Pepperdine University uncovered the research that resulted in business and leadership practices that directly drive an employee’s decision to stay or leave an organization.
She has leveraged that work along with her learning and development background to put valuable information into practical ideas and tools that all leaders can immediately begin implementing to win the battle of attracting and keeping top-performing employees. She is Her primary message to all leaders and the organizations that support them is that people will always be people first and employees second.
When not working with people leaders, Merrylue enjoys interior design, dreaming up concoctions in her art studio, and writing puppet scripts for the preschool church crowd, who remain her toughest critics to date. She and her husband, James, enjoy being Gram and Gramps to twin girls and a new baby boy.
Contact Info and Social Media for Merrylue Martin* Primary website * Travels from: Carmel, IN * Connect on: LinkedIn | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites, and other resources we discussed, so you can explore further.
Merrylue’s special thank you to My Quest for the Best listeners! Click on the link below and use the password: survival to access this amazing free content! * The Big Quit Survival Kit
Additional Resources* Abraham Maslow * Bill Gates
Published by Merrylue Martin
Jim Wetrich, author of Stifled: Where Good Leaders Go WrongBill Ringle and Jim Wetrich discuss the traps and solutions to the causes of working in isolation, ignorance, and unawareness to gain greater clarity and effectiveness for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. Managers should have a classification system for who should be back at the office, continue working remotely, or work hybrid, and must be very clear-cut as to why because of the nature of these employees’ or this department’s job, they can be more efficient in this kind of work environment. 2. Always be explicit about what you say. Any misinformation or misrepresentation of a process or path can capsize our credibility and demotivate our people. 3. Fairness is not treating your people the same but based on their needs because some people need more assistance than others, while some need to be held more accountable. Remember that your employees are at different levels of the growth curve.
Read the Show Notes from this Episode* Jim got his first job as a grocery bagger for State Brothers and his first boss, David Gamon, made him realize that with the right leadership, work can be fun no matter what position you hold. [01:03] * His former manager’s influence seeped through his next, proving that in some cases, it is not enough to explain; it would be more efficient to demonstrate. [04:08] * A big problem in today’s work is that some people want things to go back to how they were before the pandemic lockdown while others fully embrace remote work. Each have their reasons. How can leaders handle this issue to benefit both the company and the employees? [07:15] * A big problem for most remote managers is trusting that their employees are working. What are some of the best tips on how managers can better work with employees despite the physical distance. [11:25] * CASE: Mike is a manager who failed to be explicit when discussing his promotion paths to his employees. As a result, expectations were crushed, and his credibility tanked. [16:10] * The dangers of being a ‘know-it-all’ manager. Jim gives excellent points on why leaders should say, ‘I don’t know’ more often. [18:51] * My Quest for the Best lightning round begins. [25:50]
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My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
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Expert BioJames G. Wetrich, LFACHE is the CEO of The Wetrich Group of Companies and the author of Stifled: Where Good Leaders Go Wrong. His writing has also appeared in the 2021 anthology series Quitless: The Power of Persistence in Business and Life, a USA Today and WSJ best seller. Having led teams on three continents for more than 40 years and consulted with over 100 companies, Jim has seen great leaders who have thrived and ones that have failed. A noted expert in leadership, Jim’s leadership lessons are as highly sought after by today’s business students as they are among Baby Boomers. From 2006 to 2014, Jim built a team at Molnlycke Health Care that grew the revenue over 7 times and the EBITDA over 20 times creating over $1BN growth in enterprise value and taking the US business from number 5 to number 1 in the served market with an employee satisfaction index of over 95%. Jim is passionate about diversity and inclusion and hosted a two-day meeting for all women in the organization (not just high potentials) to discuss their unique challenges.
As the founder and CEO of The Wetrich Group of Companies, Jim focuses now on coaching and mentorship and spreading his leadership lessons to help individuals become better leaders and organizations create great leaders and managers.
Contact Info and Social Media for Jim Wetrich* Primary website * Travels from: South Lake, TX * Connect on: Twitter | LinkedIn
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Mölnlycke
- Stater Brothers
- University of Texas
- Jeff Immelt– Author of Hot Seat and former CEO of General Electric
- Quitless: Power of Persistence in Business and in Life
- Carol Dweck
Published by Jim Wetrich
Byron Morrison, author of The Effective CEO: How to hone your focus, prioritize your time and take control of your CEO roleBill Ringle and Byron Morrison discuss how you as a business leader can avoid becoming the bottleneck in your own business by working on your mindset, emotional control, and performance routines.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways* While as leaders, our goal is to lead our organizations to success, we should not neglect essential areas in our personal lives, like our relationships and our health, to keep up our high energy. Our energy directly impacts our performance which directly affects the people we lead. * Not prioritizing our personal development tanks our ability to lead. * Instead of committing to following a to-do list, we should instead figure out what works best by aligning our energy and our schedule to what’s most important.
Read the Show Notes from this Episode* A unique source of inspiration for Byron when he was growing up is Tome Delonge from Blink 182. [05:52] * Byron shares how the artist he looked up to and his band, through their music, influenced his career as a businessman. [02:38] * The impact Byron wants to achieve when he wrote The Effective CEO. [04:29] * Byron recalls the day he decided to change as a person, which led to him writing his first bestselling book, Become a Better You, and starting his business. [05:33] * CASE: Matthew was a client of Byron’s who runs a small advertising agency. He was struggling with his team not getting on board and him not knowing how to effectively delegate. [07:33] * Why our personal lives should not be brushed off to purely focus on our role as leaders. [09:05] * A key principle is figuring out your energy and how to structure your schedule to align with that. [11:20] * CASE: Jason who runs a tech startup in Silicon Valley. Jason loves his to-do lists, not realizing that this practice of checking the boxes is a terrible approach for CEOs. [13:06] * How to effectively implement and commit to time blocking and make it a part of your work style. [15:40] * My Quest for the Best lightning round begins. [24:36]
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My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioByron Morrison is the author of the books “The Effective CEO” and “CEO In Control”, as well as being a speaker and coach. He helps CEOs take control and become more effective in their role so that they can maximize their time, lead with confidence and grow a business without losing their sanity.
Contact Info and Social Media for byron Morrison* Primary website * Travels from: Warwick, Warwickshire * Connect on: LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites, and other resources that we discussed, so you can explore further.
- CEO In Control: Stop reacting, get out of your own head, and master the mental game needed to be a highly effective CEO by Byron Morrison
- Become a Better You: Stop dieting, start living by Byron Morrison
- Awaken the Giant Within- How to Take Immediate Control of Your Mental, Emotional, Physical and Financial Destiny! by Tony Robbins
- High-Performance Habits- How Extraordinary People Become That Way by Brendon Burchard
Published by byron Morrison
Jonathan Milligan, author of Your Message Matters: How to Rise Above the Noise and Get Paid for What You KnowBill Ringle and Johnathan Milligan discuss what it means to share a message, be a messenger, and find your voice so that you can be paid for your knowledge and expertise for entrepreneurs, experts, and small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways* There is power in being specific, so create a specific message that is worth sharing and that you can monetize. * It is better to narrow it down to a specific audience and provide a specific solution to target a particular problem. It lets our niche know that we are the experts in this subject matter, and the solution we offer is worth more than their money. * Find out what kind of messenger you are, if you’re a writer, a teacher, a speaker, or a coach. If you know your strength, you can build a business that you love, and that will make you better at serving others.
Read the Show Notes from this Episode* As a kid, Jonathan got his first glimpse of how to run a business by observing his grandfather and witnessing how both his customers and employees trust him. [01:05] * When the need to handle a delicate matter arose during his teaching career, Jonathan remembered how his grandfather acted when challenges arose and handled the situation in the same calm and caring manner as his grandpa did. [03:02] * Know your message, how to be an effective messenger, and create a message that is not only worth sharing but also something you can monetize.[05:21] * Bryan was a student of Jonathan’s who had a good message, but it was not specific enough for his target audience. Jonathan helps him learn how the more specific a message is, the more powerful it is. [06:57] * Jonathan shares his own story of how he succeeded by narrowing down his message to a specific audience. [09:00] * His Influencer Voice Assessment breaks down the kinds of messenger roles into four: Writer, teacher, speaker, and coach. [11:46] * Martha was a student of his who wanted to start a business that would enable her to use her experience and knowledge as a consultant to help others. However, she does not want to be a coach and fears this is the only way to move forward if she wants to make something of herself. After she took Influencer Voice Assessment, Jonathan was able to help her move forward with a career that not only suits her better but she actually loves. [13:43] * Jonathan talks about four keystone habits that make effective messengers: Creating free value, capturing habits, compiling habits, and connecting habits. [17:08] * My Quest for the Best lightning round begins. [24:34]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioJonathan Milligan is an author, blogger, speaker, and online business coach. He has spent the last decade guiding and directing creative professionals on how to pursue meaningful work. Since 2009, Jonathan has run his own portable lifestyle business online. Today he teaches others how to build a business with their passion, story, or message. He lives in Jacksonville, Florida, with his wife, Charity, and their two kids.
Contact Info and Social Media for Jonathan Milligan* Primary website * Travels from: Jacksonville, FL – Florida * Connect on: Twitter | LinkedIn | Instagram | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- Discover Your Message Challenger
- The Elite Road Warrior: Six Energy Habits to Master the Business Travel Life by Bryan Paul Buckley
Published by Jonathan Milligan
Anne Janzer, author of Get the Word Out: Write a Book That Makes a DifferenceBill Ringle and Anne Janzer discuss the beneficial reasons for writing a book, overcoming common obstacles, and how to maximize a book as part of your business growth strategy for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 350 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. Thought leaders do not put out their ideas to the world for glorification but to serve their clients, students, customers, and colleagues. 2. By modeling the tone and style of their writing, thought leaders give their audiences the information and insights that they need. 3. Writing for your readers makes you a part of a community. In fact, you create and expand your community.
Read the Show Notes from this Episode* Denise Brosseau’s quote on “Thought leaders speak on behalf of others” highly influenced Anne’s book. [01:11] * What does ‘service authorship’ mean? [02:22] * How come writing isn’t a solitary activity as many expect? How writing for others else helps authors focus and produce. [03:22] * CASE: Sarah changed her book structure based on who she wanted to serve. Twice! [04:43] * What is the ‘pond metaphor’ and what can it teach us about reaching a bigger audience by starting small? [05:56] * What does it mean to a writer to ‘prime the pump in writing’? [08:16] * CASE: Kathy Capino exemplifies how a book does not always end up as the author expects when starting. Her research and interactions changed the texture and nature of her book. [09:20] * CASE: Steve transitioned from writing his memoir to writing a business book. [10:18] * What are the six steps of the sprint framework? Start with the easy, prime, relax, incubate, notice, and trust your future self. [11:55] * How does it help authors to be more collaborative and less competitive? [21:42]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioAnne Janzer is an award-winning author, nonfiction writing coach, and unabashed writing geek committed to helping people make a positive impact with their writing. She supports and encourages writers and authors through her books, blog posts, webinars, and teaching.
Her writing-related books explore the science and practice of effective writing.
Before she started writing books, Anne was a freelance marketing consultant, working with more than a hundred technology businesses to articulate positioning and messaging in crowded markets.
She’s been writing business emails longer than she cares to admit—and has made all of the mistakes in her latest book, and more, over the years. She wants to save others from the same problems.
Contact Info and Social Media for Anne Janzer* Primary website * Travels from: San Luis Obispo, CA * Connect on: Twitter | LinkedIn | Instagram | Facebook
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites, and other resources that we discussed, so you can explore further.
- My Quest for the Best interviews:
- 192: Understanding Subscription Marketing with guest expert Anne Janzer
- 378: Always review before you click Send with guest expert Anne Janzer
- Denise Brosseau
- Books by Kathy Caprino:
- Breakdown Breakthrough
- The Most Powerful You
- Radical Candor
- Dilbert Cartoon
Published by Anne Janzer
Cameron Herold, author of The Second in Command: Unleashing the Power of Your COOBill Ringle and Cameron Herold discuss the role of the COO, the importance of matching the stage of the company and the relationship chemistry with the CEO, and when it is time for a COO to move on to another role or company for ambitious small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways from this Interview1. Your second in command must be the yin to your yang, complementing your skills, interests, and responsibilities. 2. A talented CMO could work in almost any company and contribute to its success. A talented COO knows that they would need to find the right combination of company stage, industry, business model, and chemistry with the CEO to make significant contributions. 3. An effective COO is essential to scaling your business. If strategic growth is stuck, check with your COO for their perspective before reviewing the sales performance metrics.
Read the Show Notes from this Episode* Cameron cites Thomas Edison’s observation that “Vision without execution is hallucination.” * CASE: The story of how Brian Scudamore, founder and CEO of 1-800-GOT-JUNK hired Cameron as its first COO, employee 14. * What can someone who reports to the CEO, as a COO, say, do to improve their relationship? Think of it like a good marriage. * CASE: What was the story behind the conflict you resolved at 1-800-JUNK between the head of product and head of IT? * How did you grow the COO Alliance during the pandemic lock down? * How do you use the Kolbe assessment to make your COO Alliance members better leaders? * How did you come to broaden your understanding of the many types of roles that COOs can play? Lessons from Clayton Mask, the founder of Infusionsoft and a Harvard Business Review article. * Where did the double-double rule of thumb come from, where the management team that takes you through a revenue doubling twice probably needs to be updated or replaced? * What’s your approach to and experience with using ChatGPT and Open AI in your work? * My Quest for the Best Lightning Round Begins * When do you know it is time to move on as COO? Two parts — one from the COO perspective and one from the CEO perspective.
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My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioCameron Herold has built a dynamic consultancy and his current clients include a ‘Big 4’ wireless carrier and a monarchy. He earned his reputation as the business growth guru by guiding his clients to double their profit and double their revenue in just three years or less.
Cameron was an entrepreneur from day one. At age 21, he had 14 employees. By 35, he’d help build his first TWO $100 MILLION DOLLAR companies. By the age of 42, Cameron engineered 1-800-GOT-JUNK’s spectacular growth from $2 Million to $106 Million in revenue and 3100 employees – and he did that in just six years. His companies landed over 5,200 media placements in that same six years, including coverage on Oprah.
Not only does Cameron know how to grow businesses, but his delivery from the stage is second to none. Rich Karlgaard, publisher of Forbes magazine, stated: “Cameron Herold is THE BEST SPEAKER I’ve ever heard…he hits grand slams”.
When Cameron steps off the stage, he doesn’t stop teaching. He is the author of the global best-selling business book DOUBLE DOUBLE, which is in its 8th printing and in multiple translations around the world. He’s also the author of the top-selling books MEETINGS SUCK, VIVID VISION, MIRACLE MORNING FOR ENTREPRENEURS, and FREE PR. The Second in Command: Unleash the Power of your COO is his latest book.
Cameron is a top-rated international speaker and has been paid to speak in 26 countries. He is also the top-rated lecturer at EO/MIT’s Entrepreneurial Masters Program and a powerful and effective speaker at Chief Executive Officer and Chief Operating Officer leadership events around the world.
Contact Info and Social Media for Cameron Herold* Primary Website * Travels from: Scottsdale, AZ * Connect on Facebook | Twitter | LinkedIn | Instagram | YouTube
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites, and other resources that we discussed so you can explore further.
- “Vision without execution is hallucination.” – Thomas Edison
- 1-800-GOT-JUNK – a Canadian franchised residential and commercial junk removal company operating in the United States, Canada, and Australia.
- Harley Finklestein, COO, Shopify
- The Misunderstood Role of the COO Harvard Business Review
- Clayton Mask, founder of Infusionsoft
- Zach Morrison, who is the COO of Tenuity
- Matt Wool, a founding member of the COO Alliance
- ChatGPT and Open AI
- The Kolbe Assessment
- The Second in Command podcast hosted by Cameron Herold
- Invest in Your Leaders course
- The COO Alliance – a community for chief operating officers
Books Published by Cameron Herold
Christopher Lee, author of Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals)Bill Ringle and Chris Lee discuss how your managers can adopt a coaching methodology to improve your business conversations and performance for small business leaders.
>>> Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview InsightsTop 3 Takeaways1. Waiting until the very end to give a performance review is doing your direct reports a disservice because it is a delay for improvement. You allowed your team to continue a substandard performance for a long time only to give them a bad review. Coach as soon as you can. 2. Performance conversation, like any fruitful conversation, must be two-way. It is not just the leaders giving feedback and what their direct reports can change to improve performance, but also the employee can open up to their leaders and ask for help. 3. Never let your personal biases affect your performance evaluation.
Read the Show Notes from this Episode* A.G Garson was a black millionaire business owner for Birmingham, Alabama, whose presence in their community was heavily felt by Chris and served as his most significant influence growing up. [01:04] * Be ‘forward-looking’ in your performance conversations. Chris weighs in on why looking forward is fairer to employees. CASE 1: Sally, an A-tier employee, who performed great most of the year but didn’t have the best start, was worried her early performance would shade her most recent performance. [02:34] * Christopher explains the biases when leaders try to manage past performance, i.e., waiting until the end to give the bad news instead of correcting through coaching ASAP. [05:22] * Christopher highlights the difference between a judge and a coach. [07:06] * The mutually beneficial of coaches/leaders and their clients/direct reports. [09:08] * Christopher reminds us that a conversation is two-way. For example, in a performance conversation, it is not just the manager who talks but also the employee who can ask for help. [12:15] * CASE 2: Karen is an HR in the Pittsburgh area who had an issue with ‘the tail wagging the dog.’ How do we catch ourselves when we are being unfair with our judgments? [13:44] * A performance conversation, as defined by Christopher, is structured and tailored. [16:07] * A tip on how to create a positive performance conversation. [19:18]
Subscribe to Your Favorite Podcast AppClick to listen and subscribe to your favorite place to enjoy podcasts below so you are the first to know when a new episode is released.
My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert BioChris is the chief human resources officer for William & Mary, the nation’s second-oldest university. Before this role, he was Associate Vice Chancellor for Human Resources for the Virginia Community College System, a network of 23 colleges serving over 200,000 students in the commonwealth. He has over 25 years of experience as a chief human resources officer in higher education, having worked at public and private institutions.
He is a consummate human resource professional with experience as an author, consultant, lecturer, and accomplished practitioner. He is a former question writer for the PHR and SPHR examinations administered by the Human Resources Certification Institute (HRCI). He is the author of numerous human resources-related articles and four books, including Performance Conversations: How to Use Questions to Coach Employees, Improve Productivity, and Boost Confidence (Without Appraisals).
He has presented at conferences and consulted with clients in the US, Canada, Australia, and South Africa on HR-related topics. He holds a master’s degree in HR Management, a doctor of philosophy degree in HR Development, and is a certified human resource professional. Chris is also a retired Lieutenant Colonel from the United States Marine Corps Reserves.
Contact Info and Social Media for Christopher Lee* Primary Website * Travels from: Williamsburg, VA * Connect on: LinkedIn
Resources Mentioned During the InterviewBelow are key people, places, books, quotes, websites and other resources that we discussed, so you can explore further.
- The International Coaching Federation
Published by Christopher Lee
Scott Jeffrey Miller, author of Master Mentors Volume 2: 30 Transformative Insights from Our Greatest Minds
Bill Ringle and Scott Jeffrey Miller discuss the importance of being clear and explicit with your intent in all communications for small business leaders because in the absence of details, people make up stories and those stories can become another mess.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
We can't have a work-life balance every day. There are busy seasons and seasons of relaxation.
You don't have to meet someone in person to make them your mentor. It could be anyone who is wise or experienced that you can learn from.
A mentor doesn't need to be someone perfect or someone who is always successful. A mentor can also be someone who failed because we can learn from their failures so we won't fall into the same traps they fell into.
Read the Show Notes from this Episode
Two quotes that guide Scott: Life happens for you, not to you. Live life through the lens of "I get to..." rather than I have to our I ought to do something. [01:38]
Highlights from the Miller family's Italian holiday. [04:41]
Work-life balance advice given to him by The Biggest Loser fitness coach Jillian Michaels. [07:03]
What does it take to be a 'Master Mentor'? [08:41]
Scott gives further emphasis on the concept 'vulnerability is leadership competency.' [14:59]
Master Mentors contains Hidden Stories that readers can watch by scanning the QR codes at the end of the chapters. One from Chapter featuring Leena Rinne is discussed for its powerful impact. [16:20]
Another hidden gem accessible by QR in his book is the funny story of Ed Mylett, one of the top business leaders and performance experts, and the Mercedes kit car he purchased. [20:11]
My Quest for the Best lightning round begins. [27: 22]
Expert Bio
Recruited by Dr. Stephen R. Covey’s team, Scott built a 26-year career in the world’s most respected and influential leadership development firm, serving nearly every role imaginable. From a front-line salesperson to project manager, sales leader, general manager, vice president, chief marketing officer to executive vice president of thought leadership. Scott’s professional roles evolved as he became a multi-bestselling author, radio and podcast host, leadership coach, columnist, and global keynote speaker. He continues to consult with FranklinCovey and is proud to continue their collaboration as he expands his influence through new books, speeches, and coaching offerings. Scott currently serves as the Special Advisor on Thought Leadership for the Franklin Covey Company and hosts their weekly podcast series, On Leadership, with Scott Miller.
Contact Info and Social Media for Jeffrey Scott Miller
Primary website
Travels from: Salt Lake City, Utah
Connect on: Twitter | LinkedIn | Facebook
Check out Scott's podcasts!
FranklinCovey On Leadership with Scott Miller
C-Suite Conversations with Scott Miller
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites, and other resources we discussed so that you can explore further.
My Quest for the Best Interview: 410: From Management Mess to Leadership Success with guest expert Scott Jeffrey Miller
Listen to more inputs from Scott Miller on On Leadership Podcast.
Bonus Content! Master Mentors Vol 2 Hidden Story: Leena Rinne
Chandler Bolt, author of Published: The Proven Path From Blank Page To 10,000 Copies Sold
Bill Ringle and Chandler Bolt discuss the top obstacles and paths to becoming a published author based on 6,000 success stories at SelfPublishingSchool.com for ambitious SMB leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
Push hard for your dreams, and even harder when people tell you that you can't make it. Do not wait for the perfect time to write a book. Write now or you might write never. Push yourself and test whether something is possible or not.
Read the Show Notes from this Episode
His brother Seth, who plays bass in Grammy-nominated rock band NEEDTOBREATHE, inspired Chandler to reach hard for his dreams even when people tell him it's impossible. [01:13]New York Times studies show that 81% of people want to write a book, but only 1% actually do. Seth details why for some people, someday becomes never. [03:07]Chandler gives expert advice on overcoming internal conflicts that prevent writers from getting through their first drafts. [04:42]Here are the four purposes why people write books: Passion, shared experience, becoming a full-time author, and growing your business. [06:38]Debunking the myth that if we share our experience and knowledge in writing, people won't need us anymore and why generosity is the key to business growth and longevity. [07:59]When his first self-published book didn't exactly rake in the success, and the money he expected, Chandler's manager introduced him to Sam. Every self-published author needs to know Sam.[10:38]Chandler talks about copy writing was pivotal for him when he released his first book and had $15,000 in credit card debt. [12:43]Why we need to approach our marketing like a Toyota Camry, not like a Lamborghini. [14:51]The Amazon algorithm and a series of steps to use "Amazon juice" to get your book more readers and recommendations. [21:06]My Quest for the Best lightning round begins. [24:44]
Expert Bio
With us today is Chandler Bolt, the author of Published, The Proven Path From Blank Page To 10,000 Copies Sold. As a seven-time bestselling author and CEO of Self-Publishing School and selfpublishing.com, Chandler knows exactly how instrumental writing books can be in sharing your message and even growing and scaling your business. His message is that you can't wait for the “perfect time” in life to get writing, the perfect time to get writing is now.
Contact Info and Social Media for Chandler Bolt
Primary website
Travels from: Fort Myers, FL
Connect on: Twitter | LinkedIn | Facebook | Instagram
Resources Mentioned During the Interview
Below are key people, places, books, quotes, websites, and other resources that we discussed, so you can explore further.
Tony RobbinsOprahGrammysNEEDTOBREATHEMichael Hyatt80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More by Perry Marshall
Published by Chandler Bolt
Scott Jeffrey Miller, author of Management Mess to Leadership Success
Bill Ringle and Scott Jeffrey Miller discuss the importance of being clear and explicit with your intent in all communications for small business leaders because in the absence of details, people make up stories and those stories can become a(nother) mess.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
Declare your intention on why you called this meeting or are taking this course of action. This provides clarity and lessens the probability of misinterpretations. Most importantly, remember to keep your actions aligned with your stated intentions.
Manage expectations by setting boundaries on what you cannot do. It is better to say 'no' and let people down early on rather than make a commitment you wouldn't be able to fulfill. That will break trust, harm your relationship, and damage your reputation.
Do not stretch your people more than their abilities or temporary limits. It is better to give your employees wins by setting attainable goals. Let your people know and feel that you care about them as people, not just their work roles.
Read the Show Notes from this Episode
Radio host Bruce Williams left a profound mark on Scott's astuteness in business and how the world really works. [01:12]Scott shared to whom his book Management Mess To Leadership Success is for. [04:15]Steve Jobs' behavior from 30 years ago is one of the most discussed examples when discussing leadership behavior. Scott openly talks about his humbling moment when what he thought was his best leadership moment turned out to be one of his weakest and how he bounced back from that terrible meeting with his team. [08:11]Scott zeros in on the significance of declaring our intent and the consequences if our actions do not align with it. [13:30]Blaine Lee wrote, "Nearly all if not all, conflict arises from mismatched or unfulfilled expectations." Scott elaborates on this problem with unfulfilled expectations and how to avoid them. [18:12]One story in Scott's book is when a consultant from Canada proved that you can still follow through with your commitment even after being released from it. This story is a showcase of dedication and true commitment. [20:45]The analogy of jockeys and their prized horses and leaders and their prized people. [24:04]Scott uses the fable of the goose and the golden egg to relay to the listeners why good leaders know not to force the capacity out of their employees. [26:44]The analogy of jockeys, their prized horses, leaders, and their prized people. [24:04]Scott uses the fable of the goose and the golden egg to relay to the listeners why good leaders know not to force the capacity out of their employees [29:30]Pete was an employee of Scott's who was afraid to ask because he could not read what Scott could give until Scott asked him to declare his intent. The result is clarity and a better understanding of each other. [29:30]Going back to setting boundaries, Scott explains how just because employees are free to declare their intent, those intentions should still be within what's reasonable. [33:33]My Quest for the Best Lightning round begins. [41:01]
Expert Bio
Recruited by Dr. Stephen R. Covey’s team, Scott built a 26-year career in the world’s most respected and influential leadership development firm, serving nearly every role imaginable. From a front-line salesperson to project manager, sales leader, general manager,
Listen to these two tracks of booster content just for ambitious small business leaders.
Today on Track 1, I'd like to share with you a mini case study of how Starbucks is persuasive by design, from my friend Brian Ahern's book, Influence People.
This is Track 2, where I want you to offer you a framework for increasing your follow-through to commitments based on the acronym PAVE, as in pave the way for success.
Track 1
384: Influence accelerates the quality of your business relationships with guest expert Brian Ahearn
Smooth jazz is playing as the barista and staff hustle behind the counter, helping a diverse group of people who pop in and out for their daily caffeine fix.
With the smells of roasted coffee beans in the air, all the senses are engaged when you visit Starbucks. Add to that the huge selection of great drinks, and you have a winner when it comes to product and service. Here are a handful of reasons why Starbucks is so persuasive.
They create an experience when you walk into a store.The Baristas and others who work at Starbucks really seem to enjoy their jobs.Something that stands out about Starbucks is how easily recognizable Starbucks cups are.The Starbucks App.Starbucks makes paying easy.
Track 2
With the PAVE framework, you want to get clear on a commitment and then:
Make it Public with at least one other person. Take Action to build momentum. Treat it as Voluntary, not as compulsory, so you own it.Put in Effort because the rewards you get out are proportional to the effort you invest.
Visit AskBillRingle.com and book a call if I can be of help in getting you on track with your commitments.
Listen to these two tracks of booster content just for ambitious small business leaders.
Track 1: A the behind-the-scenes look at the work that The Richardson Group (TRG), Chick-fil-A's marketing agency, did to produce an outstanding tagline.
Track 2: Here is how to make your interactions with clients more positively memorable by responding better to the expression of appreciation.
Track 1
383: Resolving conflict is a critical skill for workplace relationships with guest expert Dr. Paul White
Maybe we're making a joke at someone else's expense and thinking incorrectly that they'll laugh along. Maybe you've been puzzled by a key team member who resists taking an assignment — others know that he is leaving for another company and hasn't told you yet. Maybe you've left someone out of an announcement unintentionally because you were in a rush and didn't review before pressing send.
That's where the apology languages come in!
Expressing regret ("I'm sorry.")Accepting responsibility (I was wrong.)Accepting restitution (What can I do to make it right?)Planned change (I'll take specific steps to prevent a recurrence.)Requesting forgiveness (Will you please forgive me?)
Track 2
Here are three common business missteps that lead to deflating your API: intent, motive, and value.Listen to these instances to help you find examples from your own experiences.
Misperceiving Intent – where you choose to think someone is not well-intentioned.Many years ago, a friend of mine asked a few of us to share which gemstone we thought was prettiest to help him in designing a ring for his SO. Afterward, a colleague confided in me with some bitterness in her voice: "I didn't like that he asked my opinion about his stinking gems – he did that to rub my nose in the fact that no one ever did that for me."
Misperceiving Motive – where you choose to assign a negative rather than positive motive to a colleague's actions or decisions. Bruce is gregariously vocal and outgoing, and at a poolside party, called everyone together to sing happy birthday when he found out that it was a colleague's birthday. She cried afterward because she thought he was being mean when he was just being himself and amplifying what he thought was a happy occasion.
Misinterpreting Value – where you devalue someone's contributions, usually in comparison to your own, instead of accepting independently. As a board member, I remember resenting one colleague who always asked for issues that were covered in the advanced materials to be explained during the sessions.
Listen to these two tracks of booster content just for ambitious small business leaders.
Track 1: A the behind-the-scenes look at the work that The Richardson Group (TRG), Chick-fil-A's marketing agency, did to produce an outstanding tagline.
Track 2: Here is how to make your interactions with clients more positively memorable by responding better to the expression of appreciation.
Track 1
383: Resolving conflict is a critical skill for workplace relationships with guest expert Dr. Paul White
Maybe we're making a joke at someone else's expense and thinking incorrectly that they'll laugh along. Maybe you've been puzzled by a key team member who resists taking an assignment — others know that he is leaving for another company and hasn't told you yet. Maybe you've left someone out of an announcement unintentionally because you were in a rush and didn't review before pressing send.
That's where the apology languages come in!
Expressing regret ("I'm sorry.")Accepting responsibility (I was wrong.)Accepting restitution (What can I do to make it right?)Planned change (I'll take specific steps to prevent a recurrence.)Requesting forgiveness (Will you please forgive me?)
Track 2
Here are three common business missteps that lead to deflating your API: intent, motive, and value.Listen to these instances to help you find examples from your own experiences.
Misperceiving Intent – where you choose to think someone is not well-intentioned.Many years ago, a friend of mine asked a few of us to share which gemstone we thought was prettiest to help him in designing a ring for his SO. Afterward, a colleague confided in me with some bitterness in her voice: "I didn't like that he asked my opinion about his stinking gems – he did that to rub my nose in the fact that no one ever did that for me."
Misperceiving Motive – where you choose to assign a negative rather than positive motive to a colleague's actions or decisions. Bruce is gregariously vocal and outgoing, and at a poolside party, called everyone together to sing happy birthday when he found out that it was a colleague's birthday. She cried afterward because she thought he was being mean when he was just being himself and amplifying what he thought was a happy occasion.
Misinterpreting Value – where you devalue someone's contributions, usually in comparison to your own, instead of accepting independently. As a board member, I remember resenting one colleague who always asked for issues that were covered in the advanced materials to be explained during the sessions.
Listen to these two tracks of booster content just for ambitious small business leaders.
Track 1: A the behind-the-scenes look at the work that The Richardson Group (TRG), Chick-fil-A's marketing agency, did to produce an outstanding tagline.
Track 2: Here is how to make your interactions with clients more positively memorable by responding better to the expression of appreciation.
Track 1
383: Resolving conflict is a critical skill for workplace relationships with guest expert Dr. Paul White
Maybe we're making a joke at someone else's expense and thinking incorrectly that they'll laugh along. Maybe you've been puzzled by a key team member who resists taking an assignment — others know that he is leaving for another company and hasn't told you yet. Maybe you've left someone out of an announcement unintentionally because you were in a rush and didn't review before pressing send.
That's where the apology languages come in!
Expressing regret ("I'm sorry.")Accepting responsibility (I was wrong.)Accepting restitution (What can I do to make it right?)Planned change (I'll take specific steps to prevent a recurrence.)Requesting forgiveness (Will you please forgive me?)
Track 2
Here are three common business missteps that lead to deflating your API: intent, motive, and value.Listen to these instances to help you find examples from your own experiences.
Misperceiving Intent – where you choose to think someone is not well-intentioned.Many years ago, a friend of mine asked a few of us to share which gemstone we thought was prettiest to help him in designing a ring for his SO. Afterward, a colleague confided in me with some bitterness in her voice: "I didn't like that he asked my opinion about his stinking gems – he did that to rub my nose in the fact that no one ever did that for me."
Misperceiving Motive – where you choose to assign a negative rather than positive motive to a colleague's actions or decisions. Bruce is gregariously vocal and outgoing, and at a poolside party, called everyone together to sing happy birthday when he found out that it was a colleague's birthday. She cried afterward because she thought he was being mean when he was just being himself and amplifying what he thought was a happy occasion.
Misinterpreting Value – where you devalue someone's contributions, usually in comparison to your own, instead of accepting independently. As a board member, I remember resenting one colleague who always asked for issues that were covered in the advanced materials to be explained during the sessions.
Liz Kelly, author of 8-Second PR - New Public Relations Crash Course (2nd Edition, 2022)
Bill Ringle and Liz Kelly discuss how to refine your story and your message to the elements that will get the greatest response from the media to promote your book, product, or cause for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
To be successful in your message, remember to not make it all about you.
For anyone who wants to be a guest on TV shows and podcasts, start with smaller shows first to gain more experience, growing your qualification and reputation as a guest people want to have in their shows.
Impart to your audience the richness you have inside and allow them to relate to you.
Read the Show Notes from this Episode
Liz talks about what it's like growing up with a really great mother, who happens to be her biggest influence. [01:38]From writing her dating book to being the go-to person for PR, Liz talks about why she decided to serve others. [03:48]A great tip to people who want to write a book or start a business: It's not all about you. [06:04]To find your media gold, Liz gives strong emphasis on not holding back when working with a publicist. [10:00]Josh is a CEO who runs an addiction center for veterans. Josh's media gold is his own humbling experience his clients and a lot of people who are struggling with addiction can relate to and he shares it in a funny, humbling, and very inspiring way. [11:13]Bing on a big TV show like Oprah or a podcast like Tim Ferris is not the first step. [14:33]Michelle is a client of Liz's who is a natural spokesperson. Liz talks about what makes someone an ideal guest. [16:35]Rick is another great client of Liz who knows how to draw people in. Because of this, he is always invited back to be a guest. [21:33]My Quest for the Best lightning round begins. [24:45]
Expert Bio
Liz H. Kelly (Santa Monica, CA) is Goody PR Founder, Award-Winning Author of “8-Second PR”, Podcast Host (8-Second Branding) and Goody Business Book Awards Founder. Based on 15+ years of public relations and marketing experience, Kelly is passionate about magnifying brands and experts through timely marketing and public relations campaigns. After working as an executive at Paramount Pictures, MySpace, Sprint PCS, and LA startups, Kelly decided to start Goody PR. While booking 500+ TV, print, radio and podcast media interviews for her first book (“Smart Man Hunting”) over 5 years, Kelly fell in love with the art of brand storytelling and creating timely media hooks. Her work has been featured on CNN, ABC News, FOX News, USA TODAY, The Chicago Tribune, Thrive Global, Buzzfeed, KTLA, KCBS, BBC Radio, NPR and many more. She has booked clients on the TODAY Show, PBS, CNN, FOX Business, BBC World News, NPR, and in TIME, The Washington Post, The Wall Street Journal and thousands of media outlets. As fun facts, Kelly is a Johns Hopkins University Carey School of Business alumni from Baltimore, Maryland, loves photography, has been a red carpet reporter at Oscar events, Sundance, Comic-Con, and more with several videos with 1+ million views, and is an autism advocate.
Contact Info and Social Media for Liz Kelly
Primary website
Travels from: Santa Monica, California
Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes,
Liz Kelly, author of 8-Second PR - New Public Relations Crash Course (2nd Edition, 2022)
Bill Ringle and Liz Kelly discuss how to refine your story and your message to the elements that will get the greatest response from the media to promote your book, product, or cause for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
To be successful in your message, remember to not make it all about you.
For anyone who wants to be a guest on TV shows and podcasts, start with smaller shows first to gain more experience, growing your qualification and reputation as a guest people want to have in their shows.
Impart to your audience the richness you have inside and allow them to relate to you.
Read the Show Notes from this Episode
Liz talks about what it's like growing up with a really great mother, who happens to be her biggest influence. [01:38]From writing her dating book to being the go-to person for PR, Liz talks about why she decided to serve others. [03:48]A great tip to people who want to write a book or start a business: It's not all about you. [06:04]To find your media gold, Liz gives strong emphasis on not holding back when working with a publicist. [10:00]Josh is a CEO who runs an addiction center for veterans. Josh's media gold is his own humbling experience his clients and a lot of people who are struggling with addiction can relate to and he shares it in a funny, humbling, and very inspiring way. [11:13]Bing on a big TV show like Oprah or a podcast like Tim Ferris is not the first step. [14:33]Michelle is a client of Liz's who is a natural spokesperson. Liz talks about what makes someone an ideal guest. [16:35]Rick is another great client of Liz who knows how to draw people in. Because of this, he is always invited back to be a guest. [21:33]My Quest for the Best lightning round begins. [24:45]
Expert Bio
Liz H. Kelly (Santa Monica, CA) is Goody PR Founder, Award-Winning Author of “8-Second PR”, Podcast Host (8-Second Branding) and Goody Business Book Awards Founder. Based on 15+ years of public relations and marketing experience, Kelly is passionate about magnifying brands and experts through timely marketing and public relations campaigns. After working as an executive at Paramount Pictures, MySpace, Sprint PCS, and LA startups, Kelly decided to start Goody PR. While booking 500+ TV, print, radio and podcast media interviews for her first book (“Smart Man Hunting”) over 5 years, Kelly fell in love with the art of brand storytelling and creating timely media hooks. Her work has been featured on CNN, ABC News, FOX News, USA TODAY, The Chicago Tribune, Thrive Global, Buzzfeed, KTLA, KCBS, BBC Radio, NPR and many more. She has booked clients on the TODAY Show, PBS, CNN, FOX Business, BBC World News, NPR, and in TIME, The Washington Post, The Wall Street Journal and thousands of media outlets. As fun facts, Kelly is a Johns Hopkins University Carey School of Business alumni from Baltimore, Maryland, loves photography, has been a red carpet reporter at Oscar events, Sundance, Comic-Con, and more with several videos with 1+ million views, and is an autism advocate.
Contact Info and Social Media for Liz Kelly
Primary website
Travels from: Santa Monica, California
Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes,
Liz Kelly, author of 8-Second PR - New Public Relations Crash Course (2nd Edition, 2022)
Bill Ringle and Liz Kelly discuss how to refine your story and your message to the elements that will get the greatest response from the media to promote your book, product, or cause for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
To be successful in your message, remember to not make it all about you.
For anyone who wants to be a guest on TV shows and podcasts, start with smaller shows first to gain more experience, growing your qualification and reputation as a guest people want to have in their shows.
Impart to your audience the richness you have inside and allow them to relate to you.
Read the Show Notes from this Episode
Liz talks about what it's like growing up with a really great mother, who happens to be her biggest influence. [01:38]From writing her dating book to being the go-to person for PR, Liz talks about why she decided to serve others. [03:48]A great tip to people who want to write a book or start a business: It's not all about you. [06:04]To find your media gold, Liz gives strong emphasis on not holding back when working with a publicist. [10:00]Josh is a CEO who runs an addiction center for veterans. Josh's media gold is his own humbling experience his clients and a lot of people who are struggling with addiction can relate to and he shares it in a funny, humbling, and very inspiring way. [11:13]Bing on a big TV show like Oprah or a podcast like Tim Ferris is not the first step. [14:33]Michelle is a client of Liz's who is a natural spokesperson. Liz talks about what makes someone an ideal guest. [16:35]Rick is another great client of Liz who knows how to draw people in. Because of this, he is always invited back to be a guest. [21:33]My Quest for the Best lightning round begins. [24:45]
Expert Bio
Liz H. Kelly (Santa Monica, CA) is Goody PR Founder, Award-Winning Author of “8-Second PR”, Podcast Host (8-Second Branding) and Goody Business Book Awards Founder. Based on 15+ years of public relations and marketing experience, Kelly is passionate about magnifying brands and experts through timely marketing and public relations campaigns. After working as an executive at Paramount Pictures, MySpace, Sprint PCS, and LA startups, Kelly decided to start Goody PR. While booking 500+ TV, print, radio and podcast media interviews for her first book (“Smart Man Hunting”) over 5 years, Kelly fell in love with the art of brand storytelling and creating timely media hooks. Her work has been featured on CNN, ABC News, FOX News, USA TODAY, The Chicago Tribune, Thrive Global, Buzzfeed, KTLA, KCBS, BBC Radio, NPR and many more. She has booked clients on the TODAY Show, PBS, CNN, FOX Business, BBC World News, NPR, and in TIME, The Washington Post, The Wall Street Journal and thousands of media outlets. As fun facts, Kelly is a Johns Hopkins University Carey School of Business alumni from Baltimore, Maryland, loves photography, has been a red carpet reporter at Oscar events, Sundance, Comic-Con, and more with several videos with 1+ million views, and is an autism advocate.
Contact Info and Social Media for Liz Kelly
Primary website
Travels from: Santa Monica, California
Connect on: Twitter | LinkedIn | Instagram | YouTube | Facebook
Resources Mentioned During the Interview
Below are key people, places, books, quotes,
Listen to these two tracks of booster content just for ambitious small business leaders.
Today on Track 1, I'd like to share with you the behind-the-scenes work that The Richardson Group, Chick-fil-A's marketing agency, did to produce an outstanding tagline.
This is Track 2, where I want you to offer you a way to make your interactions with clients more positively memorable by responding better to the expression of appreciation.
Track 1
382: Brands fail when they do not listen to the customer enough with guest expert Steve Robinson
A lot of work goes into it. As you'll understand, even in this very condensed version, that'll be excerpting from Covert Cows and Chick-fil-A by the company's first chief marketing officer, Steve Robinson, you'll get some great value from it.
In the case of Chick-fil-A, a perspective client they were looking for a single idea around which to build a campaign. The most persuasive idea has 5 points.
It capitalizes on the one advantage that no competitor can.It matches the brand's character and culture.It's unique.It's endearing.It's memorable.
Track 2
So how do you make this a positive interaction that adds to the business relationship?Contrast asking for a water bottle at the front desk at a 3-star vs a 5-star hotel and you'll understand the difference high standards and excellent training makes.
At a 3-star hotel, I might not even see someone behind the desk. The last time I asked while traveling to a client's office and receiving a complimentary water bottle, I said, "thank you so much!" and got a shrug and an OK as a reply. Both the interaction and the water bottle were lukewarm, and that experience dampened my relationship with the hotel — not just the individual, but with the brand.
At a 5-star hotel, everything about that same interaction has a different feel. I remember being in the DC Ritz Carlton and asking for a water bottle at the front desk on the way out to a morning walk. 3 people were staffing the desk, and the two who weren't helping another guest looked at each and flashed an expression at each other like two ball kids at a professional tennis match who was going to compete to get the stray ball. Justin handed me the chilled water bottle with two hands, smiled, looked me in the eye, and said, "My pleasure."
Scott Jeffrey Miller, author of Management Mess to Leadership Success
Bill Ringle and Scott Jeffrey Miller discuss the importance of being clear and explicit with your intent in all communications for small business leaders because in the absence of details, people make up stories and those stories can become a(nother) mess.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
Declare your intention on why you called this meeting or are taking this course of action. This provides clarity and lessens the probability of misinterpretations. Most importantly, remember to keep your actions aligned with your stated intentions. Manage expectations by setting boundaries on what you cannot do. It is better to say 'no' and let people down early on rather than make a commitment you wouldn't be able to fulfill. That will break trust, harm your relationship, and damage your reputation.Do not stretch your people more than their abilities or temporary limits. It is better to give your employees wins by setting attainable goals. Let your people know and feel that you care about them as people, not just their work roles.
Read the Show Notes from this Episode
Radio host Bruce Williams left a profound mark on Scott's astuteness in business and how the world really works. [01:12]Scott shared to whom his book Management Mess To Leadership Success is for. [04:15]Steve Jobs' behavior from 30 years ago is one of the most discussed examples when discussing leadership behavior. Scott openly talks about his humbling moment when what he thought was his best leadership moment turned out to be one of his weakest and how he bounced back from that terrible meeting with his team. [08:11]Scott zeros in on the significance of declaring our intent and the consequences if our actions do not align with it. [13:30]Blaine Lee wrote, "Nearly all if not all, conflict arises from mismatched or unfulfilled expectations." Scott elaborates on this problem with unfulfilled expectations and how to avoid them. [18:12]One story in Scott's book is when a consultant from Canada proved that you can still follow through with your commitment even after being released from it. This story is a showcase of dedication and true commitment. [20:45]The analogy of jockeys and their prized horses and leaders and their prized people. [24:04]Scott uses the fable of the goose and the golden egg to relay to the listeners why good leaders know not to force the capacity out of their employees. [26:44]The analogy of jockeys, their prized horses, leaders, and their prized people. [24:04]Scott uses the fable of the goose and the golden egg to relay to the listeners why good leaders know not to force the capacity out of their employees [29:30]Pete was an employee of Scott's who was afraid to ask because he could not read what Scott could give until Scott asked him to declare his intent. The result is clarity and a better understanding of each other. [29:30]Going back to setting boundaries, Scott explains how just because employees are free to declare their intent, those intentions should still be within what's reasonable. [33:33]My Quest for the Best Lightning round begins. [41:01]
Expert Bio
Recruited by Dr. Stephen R. Covey’s team, Scott built a 26-year career in the world’s most respected and influential leadership development firm, serving nearly every role imaginable. From a front-line salesperson to project manager, sales leader, general manager,
Scott Jeffrey Miller, author of Management Mess to Leadership Success
Bill Ringle and Scott Jeffrey Miller discuss the importance of being clear and explicit with your intent in all communications for small business leaders because in the absence of details, people make up stories and those stories can become a(nother) mess.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
Declare your intention on why you called this meeting or are taking this course of action. This provides clarity and lessens the probability of misinterpretations. Most importantly, remember to keep your actions aligned with your stated intentions. Manage expectations by setting boundaries on what you cannot do. It is better to say 'no' and let people down early on rather than make a commitment you wouldn't be able to fulfill. That will break trust, harm your relationship, and damage your reputation.Do not stretch your people more than their abilities or temporary limits. It is better to give your employees wins by setting attainable goals. Let your people know and feel that you care about them as people, not just their work roles.
Read the Show Notes from this Episode
Radio host Bruce Williams left a profound mark on Scott's astuteness in business and how the world really works. [01:12]Scott shared to whom his book Management Mess To Leadership Success is for. [04:15]Steve Jobs' behavior from 30 years ago is one of the most discussed examples when discussing leadership behavior. Scott openly talks about his humbling moment when what he thought was his best leadership moment turned out to be one of his weakest and how he bounced back from that terrible meeting with his team. [08:11]Scott zeros in on the significance of declaring our intent and the consequences if our actions do not align with it. [13:30]Blaine Lee wrote, "Nearly all if not all, conflict arises from mismatched or unfulfilled expectations." Scott elaborates on this problem with unfulfilled expectations and how to avoid them. [18:12]One story in Scott's book is when a consultant from Canada proved that you can still follow through with your commitment even after being released from it. This story is a showcase of dedication and true commitment. [20:45]The analogy of jockeys and their prized horses and leaders and their prized people. [24:04]Scott uses the fable of the goose and the golden egg to relay to the listeners why good leaders know not to force the capacity out of their employees. [26:44]The analogy of jockeys, their prized horses, leaders, and their prized people. [24:04]Scott uses the fable of the goose and the golden egg to relay to the listeners why good leaders know not to force the capacity out of their employees [29:30]Pete was an employee of Scott's who was afraid to ask because he could not read what Scott could give until Scott asked him to declare his intent. The result is clarity and a better understanding of each other. [29:30]Going back to setting boundaries, Scott explains how just because employees are free to declare their intent, those intentions should still be within what's reasonable. [33:33]My Quest for the Best Lightning round begins. [41:01]
Expert Bio
Recruited by Dr. Stephen R. Covey’s team, Scott built a 26-year career in the world’s most respected and influential leadership development firm, serving nearly every role imaginable. From a front-line salesperson to project manager, sales leader, general manager,
Scott Jeffrey Miller, author of Management Mess to Leadership Success
Bill Ringle and Scott Jeffrey Miller discuss the importance of being clear and explicit with your intent in all communications for small business leaders because in the absence of details, people make up stories and those stories can become a(nother) mess.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
Declare your intention on why you called this meeting or are taking this course of action. This provides clarity and lessens the probability of misinterpretations. Most importantly, remember to keep your actions aligned with your stated intentions. Manage expectations by setting boundaries on what you cannot do. It is better to say 'no' and let people down early on rather than make a commitment you wouldn't be able to fulfill. That will break trust, harm your relationship, and damage your reputation.Do not stretch your people more than their abilities or temporary limits. It is better to give your employees wins by setting attainable goals. Let your people know and feel that you care about them as people, not just their work roles.
Read the Show Notes from this Episode
Radio host Bruce Williams left a profound mark on Scott's astuteness in business and how the world really works. [01:12]Scott shared to whom his book Management Mess To Leadership Success is for. [04:15]Steve Jobs' behavior from 30 years ago is one of the most discussed examples when discussing leadership behavior. Scott openly talks about his humbling moment when what he thought was his best leadership moment turned out to be one of his weakest and how he bounced back from that terrible meeting with his team. [08:11]Scott zeros in on the significance of declaring our intent and the consequences if our actions do not align with it. [13:30]Blaine Lee wrote, "Nearly all if not all, conflict arises from mismatched or unfulfilled expectations." Scott elaborates on this problem with unfulfilled expectations and how to avoid them. [18:12]One story in Scott's book is when a consultant from Canada proved that you can still follow through with your commitment even after being released from it. This story is a showcase of dedication and true commitment. [20:45]The analogy of jockeys and their prized horses and leaders and their prized people. [24:04]Scott uses the fable of the goose and the golden egg to relay to the listeners why good leaders know not to force the capacity out of their employees. [26:44]The analogy of jockeys, their prized horses, leaders, and their prized people. [24:04]Scott uses the fable of the goose and the golden egg to relay to the listeners why good leaders know not to force the capacity out of their employees [29:30]Pete was an employee of Scott's who was afraid to ask because he could not read what Scott could give until Scott asked him to declare his intent. The result is clarity and a better understanding of each other. [29:30]Going back to setting boundaries, Scott explains how just because employees are free to declare their intent, those intentions should still be within what's reasonable. [33:33]My Quest for the Best Lightning round begins. [41:01]
Expert Bio
Recruited by Dr. Stephen R. Covey’s team, Scott built a 26-year career in the world’s most respected and influential leadership development firm, serving nearly every role imaginable. From a front-line salesperson to project manager, sales leader, general manager,
Listen to these two tracks of booster content just for ambitious small business leaders.
Track 1: I'd like to share with you the keys to The Self Discipline Challenge that Barbara Oakley describes in her book, Learn Like a Pro: Science-based Tools to Become Better at Anything.
Track 2: I want you to offer you the 5 Paperclip Technique for building a stronger environment to support you as you pursue new skills or adapt to new tools.
Track 1
Listen to Ep381- Expand your possibiBetter learning is today’s competitive advantage with guest expert Barbara Oakley for even more.
A good way to become more disciplined is to take measures that reduce the need for self-discipline in the first place.
Here are 5 tips to implement this insight for ambitious SME leaders:
Make tough choices easy. Change your habits.Identify your obstacles in advance.Remember to recharge.Involve others on your team.
Track 2
Once set up, the 5 paperclip technique has 3 steps:
Start your day with a pile of 5 paper clips easily within reach on your desk.Whenever you notice that you've slipped away from your goal of using a new tool or spending time on a particular task, reach over and move a paperclip from the supply pile to the used pile and get back on track right away. At the end of the day, record how many paperclips you used to get back on track.
Any of us could help get us further along on our journey until a new tool, procedure, or habit becomes automatic. I hope that this technique proves useful for you or someone on your team.
Any of us could help get us further along on our journey until a new tool, procedure, or habit becomes automatic. I hope that this technique proves useful for you or someone on your team.
The work you do matters, and people are lucky to have you as a colleague.
Steve Wexler, author of The Big Picture: How to use data visualization to make better decisions--faster
Bill Ringle and Steve Wexler discuss the approaches and benefits of presenting data as charts, images, and infographics to make better decisions, build consensus, and tell a better story about the results you are producing for small business managers and leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways
If we are data literate, we can read data faster, interpret them better, and be quicker in making decisions and providing solutions.
The goal of data visualization is to provide the most significant degree of understanding in the least amount of effort. It spares us from cognitive overload because it is easier to understand what we can quickly see.
Collaboration is about creating something far more significant than you can make independently.
Read the Show Notes from this Episode
Steve talks about his fourth-grade teacher, Mario Messi, who developed his love of reading. He is part of Steve's pursuit of data literacy. [01:45]How do the best leaders create the best conditions that allow their people to be their best and perform at their best and make sure to celebrate it. [04:29]Recognizing good work is not about physical rewards, like a plaque, but a genuine understanding of your people's contributions. [05:18]The Big Picture and The Big Book of Dashboards are geared toward data visualization practitioners. Steve talks about his fear in writing about this topic of serving some things that experts may already know about. [06:07]People tend to cling to their old tools, like spreadsheets, even if they are not as effectively reporting data as data visualization. Steve encourages us not to fear being a beginner again and embrace data literacy. [08:19]How to know if you are data literate. [10:16]Why do we see so many bar charts? [11:43]Data visualization versus storytelling: How to go from being just data literate to be able to use data to tell a story or make decisions. [14:27]The four components of setting the stage for effective data visualization: 1. Somebody needs to know the data. 2. somebody has to know the tool. 3. Have stakeholders help steer decision-making. 4. Be able to iterate quickly as you get feedback from others.[16:00]Steve shared his experience as one of the many people making graphs for Seth Godin's upcoming book, The Carbon Almanac. [21:15]Chapter eight of the book talks about Charle Menard's chart, which is considered the Monalisa of data visualization, and the problems that Steve finds in it. [23:25]Collaboration versus compromise. [25:34]My Quest for the Best lightning round begins. [29:32]
Expert Bio
Steve Wexler is the founder of Data Revelations, author of The Big Picture: How to Use Data Visualization to Make Better Decisions—Faster (winner of Data Literacy’s Most Insightful Data Book), and co-author of The Big Book of Dashboards: Visualizing Your Data Using Real-World Business Scenarios.
Steve has worked with ADP, Gallup, Johnson & Johnson, Deloitte, ExxonMobil, Convergys, Consumer Reports, The Economist, SurveyMonkey, Con Edison, D&B, Marist, Cornell University, Stanford University, Tradeweb, Tiffany, McKinsey & Company, and many other organizations to help them understand and visualize their data. A Tableau Zen Master (Hall of Fame) and Iron Viz winner, Steve also serves on the advisory board to the Data Visualization Society and is co-host of the popul...
Listen to these two tracks of booster content just for ambitious small business leaders.
Track 1: I'd like to share a mini-case study that Julie Winkle Giulioni shares in her terrific new book, Promotions are So Yesterday, about Kai and Leland.
Track 2: I want to offer you three key distinctions around micromanaging and micromanaging that participants in this new program, Get Your Year in Gear, have said were very helpful.
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Track 1
Listen to Ep379 - Expand your possibilities for employee professional development with guest ex...
Stu Heinecke, author of How to Grow Your Business Like a Weed
Bill Ringle and Stu Heinecke discuss the growing like a WEED model to grow, conquer, and protect your turf for small business owners.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Listen to these two tracks of booster content just for ambitious small business leaders.
Track 1: I'd like to share with you the specific tips that Anne talks about in her book on how to craft a better subject line.
Track 2: I want to offer you a challenge that participants in the Get Your Year in Gear program rave about because it frees their inboxes from clutter and builds stronger systems in their company.
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Track 1
Anne points out 5 common mistakes that thwart effective email subject lines in work messages:
Check out this special content for ambitious small business leaders based on the Ep377 interview with Lance Loya, author of The WE Gear: How Good Teammates Shift from Me to We, and a relevant tool, topic, or technique from one of my leadership programs.
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Track 1
Track 2
Today on Track 1, I'd like to share a story that Lance tells in his book, The WE Gear, about when he and his friend Richie, as teenagers, convinced a BMW salesman to let them test drive a high-end sports car.
To conclude this track,
Check out this special content for ambitious small business leaders based on the Ep376 interview with Terry Begue, author of Attract & Keep Customers For Life, and a relevant tool, topic, or technique from one of my leadership programs.
Be sure to listen to this brief booster episode for examples and how to apply each.
Track 1
No matter what industry you serve, here are the 6 core buyer motivations:
Profit or gain Fear of loss Comfort and pleasure Avoidance of pain Love and affection Pride and prestige
Track 2
A mindset around taking personal responsibility that I learned from T. Harv Eker.
Check out this special content for ambitious small business leaders based on the Ep375 interview with Patty Beach, author of The Art of Alignment, and a relevant tool, topic, or technique from one of my leadership programs.
Track 1
Today on Track 1, I'd like to share with you a deeper perspective on alignment from Ep 375 with Patty Beach, author of The Art of Alignment
Track 2
This is Track 2, where I share a related strategy, tool, or technique that I use to help members of my private coaching group for you and other MQ4B subscribers.
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Michael Neill, author of The Inside-Out Revolution: The Only Thing You Need to Know to Change Your Life ForeverShow Podcast Information
Michael Neill, author of The Inside-Out Revolution: The Only Thing You Need to Know to Change Your Life Forever
Bill Ringle and Michael Neill discuss ways to have and communicate a clear vision as a small business leader so that you and your people know how to contribute to success.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 epi...
Check out this special content for ambitious small business leaders based on the Ep374 interview with Stephen Guise, author of How to Be an Imperfectionist, and a relevant tool, topic, or technique from one of my leadership programs.
Track 1
A deeper perspective on imperfectionism from Stephen Guise, author of How to Be an Imperfectionist.
Track 2
A related strategy, tool, or technique that I use to help members of my private coaching group.
Check out this special content for ambitious small business leaders based on the Ep373 interview with Giovanni Dienstmann, author of Mindful Self-Discipline, and a relevant tool, topic, or technique from one of my leadership programs.
Track 1
The valuable distinction between the two types of mindfulness.
Track 2
A challenge that I offer my private coaching clients called going on a distraction diet.
Check out this special content for ambitious small business leaders based the Ep372 interview with Jeffrey Shaw, author of The Self-Employed Life, and a relevant tool, topic, or technique from one of my leadership programs.
Track 1
Fortify your vision and think of Banyan Tree roots!
Track 2
Gathering Insights from Blind Spots Process with Bill Ringle
Check out this special content for ambitious small business leaders based on the interview with Whitney Johnson, author of Smart Growth: How to Grow Your People to Grow Your Company, and a relevant tool, topic, or technique from one of my leadership programs.
Track 1
How Jeremy Andrus, the CEO of Traeger Grills, overcame the resistance of the management team when he came on board.
Track 2
3 Tips for using the S-Curve in your business
Track 1: The Stafford-shire terrier story from Bringing Up the Boss by Rachel Pacheco
Track 2: Strive for 1 + 1 = 3 Relationships with your Direct Reports
Matthew Barzun, author of The Power of Giving Away Power: How the Best Leaders Learn to Let Go
Bill Ringle and Matthew Barzun discuss leadership insights for small business leaders from Matthew's perspectives as a United States ambassador to Sweden and the United Kingdom.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Wendy Wood, author of Good Habits, Bad Habits: The Science of Making Positive Changes That Stick
Bill Ringle and Wendy Wood dive into the distinctions of what habits are so that with accurate detains and understandings, you can select and upgrade your own habits for success as a small business leader.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these
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Melina Palmer, author of What Your Customer Wants and Can't Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economic
Melina Palmer and Bill Ringle discuss What Your Customer Wants and Can't Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Ray Frohnhoefer, author of Accidental Project Manager: Zero to Hero in 7 Days
Bill Ringle and Ray Frohnhoefer discuss how to avoid the delays and cost overruns that occur in projects by understanding the 7 phases of project management.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Ruth Gotian, author of The Success Factor: Developing the mindset and skill set for peak performance
Bill Ringle and Ruth Gotian discuss the four pillars of the success formula (intrinsic motivation, perseverance, a strong foundation, and ongoing learning) and how to apply them for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Jon Rennie, author of All in the Same Boat: Lead Your Organization Like a Nuclear Submariner
Bill Ringle and Jon Rennie discuss how to build a company culture where each person cares about the client's success for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Mark LaChance, author of The Lucky Formula: How to Stack the Odds in Your Favor and Cash In on Success
Bill Ringle and Mark LaChance discuss how taking responsibility for your own luck changes the trajectory of your success in every area of your life and business.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Darren Reinke author of The Savage Leader: 13 Principles to Become a Better Leader from the Inside Out
Bill Ringle and Darren Reinke discuss finding the courage to become a leader who has done the inner work no matter what your job title.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these
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MaryBeth Hyland, author of Permission to Be Human: The Conscious Leader’s Guide to Creating a Values-Driven Culture
Bill Ringle and MaryBeth Hyland discuss how workplace culture is really a product of values and behavior while working from anywhere and especially in small and mid-sized businesses.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Barry Moltz, author of ChangeMasters: How to Actually Make The Changes You Already Know You Need to Make
Bill Ringle and Barry Moltz discuss how our brain chemistry helps us survive but not thrive as business leaders and how to become a change master.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Scott Mautz, author of Leading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organization
Bill Ringle and Scott Mautz discuss the pressures and opportunities to make a difference as middle managers in a small business.
Scott Mautz and Bill Ringle discuss Leading from the Middle: A Playbook for Managers to Influence Up, Down, and Across the Organization for small business leaders
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Erik Qualman, author of The Focus Project: The Not So Simple Art of Doing Less, Better
Bill Ringle and Erik Qualman discuss strategies, stories, and practical tips for directing your attention and effort where they will have the biggest payoff for you in your personal and business life.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these
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Rob Cornilles, author of The Sales Game Changer: How to Become the Salesperson People Love
Bill Ringle and Rob Cornilles discuss how when guided by the correct principles, selling becomes a vehicle for mutual benefit based on trust, not tricks and gimmicks that cause remorse.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Kurian Tharakan, author of The 7 Essential Stories Charismatic Leaders Tell
Bill Ringle and Kurian Tharakan discuss the rudderless leader and how to avoid becoming one by telling a better story to yourself, your team, and other stakeholders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Michelle Tennant, author of 21 Day PR Action Guide: The Who, What, When, and Where to Launch a Successful PR Campaign
Bill Ringle and Michelle Tennant discuss how PR can catapult your expertise and business to the readers and listeners of major business media like CNN and the WSJ to attract new clients and customers.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Listen to this interview to learn: How getting fired can lead to new and better opportunities What it means to "turn the coin over" when presented with a problem The two top qualities of mind that set exceptional leaders apart from well-intentioned leaders How you can use the criteria to win in the marketplace in your own business What resulted from combining the social agenda with the value agenda at Cambell's Soup for employees and other stakeholders Doug Conant talks with Bill Ringle about proven leadership principles that apply across the board, from Fortune 500 companies to start-ups.
Jennifer Wisdom, author of Millennials' Guide to Management & Leadership: What No One Ever Told you About How to Excel as a Leader
Bill Ringle and Jennifer Wisdom discuss how to build bridges to greater satisfaction and personal happiness for small business leaders of all ages and levels.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Tim Elmore, author of The Eight Paradoxes of Great Leadership: Embracing the Conflicting Demands of Today's Workplace
Tim Elmore and Bill Ringle discuss The Eight Paradoxes of Great Leadership for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Erika Andersen, author of Change from the Inside Out: Making You, Your Team, and Your Organization Change-Capable
Bill Ringle and Erika Andersen discuss what it really takes to change at the personal, team, and organizational levels for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Peter LeSar, author of Restaurant Strong: The First Principles of Restaurant Outperformance
Peter LeSar and Bill Ringle discuss the idea of business first principles, which allow you to focus on the few key factors that make your business stand out as distinctive, rather than trying to be all things to all customers.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Ron Friedman, author of Decoding Greatness: How the Best in the World Reverse Engineer Success
Bill Ringle and Ron Friedman discuss the strategies and stories behind reverse engineering success stories for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Bill Miller, author of The Rookie CEO, You Can't Make This Stuff Up! Learn How 9 Rookie CEOs Got There, Executed, Created Their Stories and Led!
Bill Ringle and Bill Miller discuss how the career path, life philosophy, and communications style of a leader relates to the strengths and weaknesses he or she brings to the role of CEO in small and mid-sized businesses in technology as well as other industries.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Bill Ringle and Brendan Kane discuss how to use social media as a way to express and execute on big ideas for your own business or for your clients as small business leaders.
Brendan Kane, author of Hook Point: How to Stand Out in a 3-Second World
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Ann Latham, author of The Power of Clarity: Unleash the True Potential of Workplace Productivity, Confidence, and Empowerment
Bill Ringle and Ann Latham discuss how clarity streamlines effort and improves productivity for managers and leaders in small business.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Steve Anderson, author of The Bezos Letters - 14 Principles to Grow Your Business Like Amazon
Bill Ringle and Steve Anderson discuss new insights that small business leaders and managers can use based on Amazon's stunning growth.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Alex Goldfayn, author of Pick Up The Phone and Sell: How Proactive Calls to Customers and Prospects Can Double Your Sales.
Alex Goldfayn and Bill Ringle discuss how using this simple system help improve impact and sales for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Michelle Mazur, author of 3 Word Rebellion: Create a One-of-a-Kind Message that Grows Your Business into a Movement
Bill Ringle and Michelle Mazur discuss how to create a pithy statement that brings prospects to do business with you for small business leaders, marketers, and entrepreneurs.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Paul White, author of The Vibrant Workplace: Overcoming the Obstacles to Building a Culture of Appreciation
Bill Ringle and Paul White discuss how to identify and cultivate a vibrant workplace, one where employees are challenged to grow, appreciated for the specific contributions they make, and valued for who they are by their colleagues and other stakeholders for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Whitney Johnson, author of Build an A-Team: Play to Their Strengths and Lead Them Up the Learning Curve
Bill Ringle and Whitney Johnson discuss the power behind thinking of your team as a collection of S-curves for small business leaders, managers, and rising stars.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Brian Ahearn, author of Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical
Bill Ringle and Brian Ahern discuss how to improve your ability to influence others ethically as a small business leader.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Amer Kaissi, author of Humbitious: The Power of Low-Ego, High-Drive Leadership
Bill Ringle and Amer Kaissi discuss the benefits and disasters resulting from business leaders who lacked (sufficient) humility, the essential component to combine with ambition for small business leaders and founders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will lock the growth potential of your business through these powerful conversations.
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Dr. Paul White, author of Making Things Right at Work- successfully managing conflict at work
Bill Ringle and Dr. Paul White discuss insights around expectations, indirect communications, burnout, and rebuilding trust for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Rob Cross, author of Beyond Collaboration Overload: How to Work Smarter, Get Ahead and Restore Your Well-Being
Bill Ringle and Rob Cross discuss how everyone can avoid the obvious ways that overwhelm creeps into our work life, but high performers recognize and embrace the small moves to avoid them at every level of small business leadership.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Trevor Blake, author of Secrets to a Successful Startup: A Recession-Proof Guide to Starting, Surviving & Thriving in Your Own Venture
Trevor G. Blake and Bill Ringle discuss the importance of following proven business processes, what you can learn from your network, and how a community can accelerate your success for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Vanessa Bohns, author of You Have More Influence Than You Think: How We Underestimate our Power of Persuasion, and Why it Matters
Vanessa Bohns and Bill Ringle discuss the scientific principles of how to maximize your influence at work for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Chester Elton, author of Leading with Gratitude: Eight Leadership Practices for Extraordinary Business Result
Bill Ringle and Chester Elton discuss the underlying principles and detailed examples of how small business managers can lead with gratitude each day.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Robert Richman, author of The Culture Blueprint: A Guide to Building the High-Performance Workplace
Bill Ringle and Robert Richman discuss the importance of having an aligned and productive business culture for small business leaders, based on the lessons from Zappos.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Bill Jensen, author of THE DAY TOMORROW SAID NO: The Discovery That Forever Changed The Future And How We Work
Bill Ringle and Bill Jensen discuss how significant and sometimes subtle signals that our employees, customers, and suppliers are sending can be disastrous when overlooked, ignored, or dismissed by small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Melody Wilding, author of TRUST YOURSELF: Stop Overthinking and Channel Your Emotions for Success at Work
Bill Ringle and Melody Wilding discuss the duality and depths of people who have both high-ambition and high-sensitivity in their personality, woking and leading in small and mid-sized businesses.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Adrian Gostick, co-author of Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done
Bill Ringle and Adrian Gostick discuss the importance of taking responsibility for day-to-day morale for yourself and your colleagues is what creates a desirable and healthy work culture for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Dorie Clark, author of The Long Game: How to Be a Long-Term Thinker in a Short-Term World
Bill Ringle and Dorie Clark discuss how adopting longer range thinking leads to making more strategic and meaningful decisions, habits, and relationships than opportunistic, short-range thinking for small business managers, thought leaders, and entrepreneurs.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Randy Grieser, author of The Culture Question: How to Create a Workplace Where People Like to Work
Bill Ringle and Randy Grieser discuss common trouble spots in workplace culture that need to be addressed and how to approach them for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Trevor Blake, author of Three Simple Steps: A Map to Success in Business and Life
Bill Ringle and Trevor Blake discuss some of the important distractions and obstacles that can delay, distract, or even destroy your chances of attaining the success of which you are capable – life is short and focusing on what matters is essential for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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John Strelecky, author of The Cafe on the Edge of the World: A Story About the Meaning of Life
Bill Ringle and John Strelecky discuss how finding and articulating our PFE, or purpose for existing serves as a way of both focusing on what matters as well as opening doors to new adventures and opportunities for small business leaders, especially.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Lee Salz, author of Sales Differentiation: 19 Powerful Strategies to Win More Deals at the Prices You Want
Bill Ringle and Lee Salz discuss the perspectives and tactics that can be used to better understand and enjoy sales success for leaders of small and mid-sized businesses.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Courtney Kenney, author of Creating Space to Thrive: Get Unstuck, Reboot Your Creativity and Change Your Life
Bill Ringle and Courtney Kenney discuss ways to make pursuing those relationships and activities at work and beyond that lead to the greatest satisfaction and fulfillment in life, with a focus on small business leaders and managers.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Shep Hyken, author of The Cult of the Customer: Create an Amazing Customer Experience that Turns Satisfied Customers into Customer Evangelists
Bill Ringle and Shep Hyken discuss the important implications of assessing and improving your customer service standards to avoid business erosion.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Marc Reklau, author of 30 Days - Change your habits, change your life
Bill Ringle and Marc Reklau discuss the specific habits that have made Marc's books Amazon best sellers month after month, the process used to devise success habits, and overcoming the biggest obstacles to allowing habits to pave the way to your personal and business success.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Dorie Clark, author of Entrepreneurial You: Entrepreneurial You: Monetize Your Expertise, Create Multiple Income Streams, and Thrive
Bill Ringle and Dorie Clark discuss how to avoid making decisions that limit your potential as you endeavor to rise beyond surviving to thrive as an entrepreneur with a focus on overlooked opportunities for established small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Limiting our relationships with people we know also limits opportunities to build connections with other interesting, insightful, and quality individuals.Take advantage of the opportunity that people right now are consuming more content to get your message across.It is better to go slow than to rush our way to success.
Read Show Notes from this Episode
As a teenager, Dorie read a book by Tony Robbins and was inspired to craft a bold vision for her life. [01:21]A friend of Dorie's mom had a copy of Tony's book, Unlimited Power, and this was her first introduction to him and his works. [1:37]She shared how William Gibson's quote 'the future is here; it's just not evenly distributed' is relevant today when people are obsessed with forecasting. [05:26]COVID's lasting and still heavily felt impact made Dorie obsessed with the idea of forecasting and risk prediction. [06:47]Jason Kleinert's ambitious, impulsive big bet that didn't pay off and how we can learn from his mistakes through testing and market validation. [11:47]How Jayson Gaignard leveraged access to Tim Ferriss to build a profitable conference that participants enjoyed. [16:33]Content creation is one of the key pillars required for being recognized in your field. [23:26]How to leverage content creation on a regular basis. [24:49]Dorie shared some insider tips from her online course, Recognized Expert. [26:47]My Quest for the Best Lightning Round Begins [30:59
Expert Bio
Dorie Clark helps individuals and companies get their best ideas heard in a crowded, noisy world. She has been named one of the Top 50 business thinkers in the world by Thinkers50 and was honored as the #1 Communication C...
Cameron Herold, author of Meetings Suck: Turning One of The Most Loathed Elements of Business into One of the Most Valuable
Bill Ringle and Cameron Herold discuss the traps of poor meetings and how to avoid them so that your meetings yield productive results and beneficial bonding experiences for small business leaders and rising stars.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Sam Silverstein, author of I Am Accountable: Ten Choices that Create Deeper Meaning in Your Life, Your Organization, and Your World Bill Ringle and Sam Silverstein discuss the importance of being fully, not just superficially, accountable for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Charlie Gilkey, author of Start Finishing: How to Go from Idea to Done
Bill Ringle and Charlie discuss the powerful forces of clarity and commitment in advancing your critical priorities at work and in other areas of your life for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Louis Carter, author of In Great Company: How to Spark Peak Performance By Creating an Emotionally Connected Workplace
Louis Carter and Bill Ringle discuss the results of the research with great companies and the steps to take to build your skills as a small business leader.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Adam Markel, author of Pivot, The Art and Science of Reinventing Your Career and Life
Bill Ringle and Adam Markel discuss the questions that lead to life- and business-changing pivots for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Sanjay Jain, MD, author of Optimal Living 360: Smart Decision Making for a Balanced Life
Bill Ringle and Dr. Sanjay Jain discuss being truly accountable for the results you produce in your work life and personal life.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Eileen McDargh, author of Burnout to Breakthrough: Building Resilience to Refuel, Recharge and Reclaim What Matters.
Bill Ringle and Eileen McDargh discuss the insidious nature of burnout and how to avoid it for staff, managers, and small business leaders who are working remotely or in a shared office.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Tom Davenport, author of The AI Advantage How to Put the Artificial Intelligence Revolution to Work
Bill Ringle and Tom Davenport discuss behind-the-scenes principles of how small business leaders can take advantage of artificial intelligence technologies to gain advantages similar to enterprises like Amazon and FICO enjoy.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Robert Richman, author of The Culture Blueprint: A Guide to Building the High-Performance Workplace
Bill Ringle and Robert Richman discuss the critical insights revealed by launching Zappos Insights, and how small business leaders can apply those leverage points in their business to excel.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Romi Neustadt, author of You Can Have It All, Just Not at the Same Damn Time
Bill Ringle and Romi Neustadt discuss the heartbreaking and triumphant lessons learned in building a series of successful businesses for other small business owners.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Marcia Reynolds, author of Coach the Person, Not the Problem: A Guide to Using Reflective Inquiry
Bill Ringle and Marcia Reynolds discuss the many facets of what makes for an effective and successful coaching relationship to managers and leaders of small businesses on My Quest for the Best.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Patty Beach, author of The Art of Alignment - A Practical Guide to Inclusive Leadership
Bill Ringle and Patty Beach discuss how to empower your managers to include everyone's voice so that you produce the best work and attract the best people to join your company for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Whitney Johnson, author of Smart Growth: How to Grow Your People to Grow Your Company
Bill Ringle and Whitney Johnson discuss how to apply the S-curve to the growth of your career, your team, and your company for business leaders, managers, and rising stars.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Giovanni Dienstmann, author of Mindful Self-Discipline:Living with Purpose and Achieving Your Goals in a World of Distractions
Bill Ringle and Giovanni Dienstmann discuss the importance of relying on your commitments rather than your motivation for accomplishing more as a small business leader.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Jeffrey Shaw, author of The Self-Employed Life: Business and Personal Development Strategies That Create Sustainable Success
Bill Ringle and Jeffrey Shaw discuss the importance of having a skilled external observer in your business life to help you "see the label when you are inside the bottle" for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Rachel Pacheco author of Bringing Up The Boss: Practical Lessons for New Managers for small business leaders.
Bill Ringle and Rachel Pacheco discuss research-backed counterintuitive insights to help you become a better manager, team leader, and rising star in your business.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Thomas D. Zweifel, author of Leadership in 100 Days: Your Systematic Self-Coaching Roadmap to Power and Impact—and Your Future
Bill Ringle and Thomas Zweifel discuss every individual can take more responsibility for their own achievement as well as the overall success of the business without a title change.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Ken Honda, author of “Happy Money: The Japanese Art of Making Peace With Your Money” (June 4, 2019, Simon & Schuster)
Bill Ringle and Ken Honda discuss how to improve your attitude toward money for the sake of your business, your staff, and your personal wealth for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Chester Elton, co-author of Anxiety at Work: 8 Strategies to Help Teams Build Resilience, Handle Uncertainty, and Get Stuff Done
Chester Elton and Bill Ringle discuss the obvious and subtle impacts of stress and anxiety that disrupt effective communications and collaborations in the workplace for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today's top thought leaders and business experts. Host Bill Ringle's mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Steve Robinson, author of Covert Cows and Chick-fil-A: How Faith, Cows, and Chicken Built an Iconic Brand
Bill Ringle and Steve Robinson discuss the pivotal decisions and marketing campaigns that built Chic-fil-A into a national brand with lessons for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Barbara Oakley, author of Learn Like A Pro, Science-Based Tools to become Better at Anything
Bill Ringle and Barbara Oakley discuss the advantages that improved learning abilities gives you and your people to add capacity to your business.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Scott Young, author of Ultralearning: Master Hard Skills, Outsmart the Competition and Accelerate Your Career
Scott Young and Bill Ringle discuss how to rethink the importance of learning as a competitive advantage for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Anne Janzer, author of 33 Ways Not to Screw Up Your Business Emails
Bill Ringle and Anne Janzer discuss common and uncommon mistakes to avoid when sending email for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Julie Winkle Giulioni, author of Promotions Are So Yesterday
Bill Ringle and Julie Winkle Giulioni discuss how to construct new professional development paths using a new prism for small and mid-sized business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Phillip Stutts, author of The Undefeated Marketing System: How to Grow Your Business and Build Your Audience Using the Secret Formula That Elects Presidents
Bill Ringle and Phillip Stutts discuss how to use analytics to reduce uncertainty and gain insights that make it easier and less expensive to do more business.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Terry Begue, author of Attract & Keep Customers for Life - 4 Abilities to Build Trust, Communicate Your Value and Charge What You're Worth
Bill Ringle and Terry Begue discuss how any entrepreneur can attract and retain customers by going the extra mile consistently.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Jessica Barker, author of Confident Cyber Security: How to Get Started in Cyber Security and Futureproof Your Career
Jessica Barker and Bill Ringle discuss how the risks for data hacking, ransomware, and identity theft are greater than ever for small business leaders, and how to stay vigilant and protected.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Fawn Germer, author of Coming Back! How to Win the Job You Want When You've Lost the Job You Need
Fawn Germer and Bill Ringle discuss advanced resilience and networking skills for small business leaders and those who want to work for you.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Stephen Guise, author of How to Be an Imperfectionist: The New Way to Self-Acceptance, Fearless Living, and Freedom from Perfectionism
Bill Ringle and Stephen Guise discuss how to liberate yourself and others from the logjam to external productivity and higher self-esteem called perfectionism for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Lance Loya, author of The WE Gear: How Good Teammates Shift from Me to We
Bill Ringle and Lance Loya discuss improvements you can make to allow the team you have to do their very best for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Jennifer Groover, author of The MORE Method: The Simple Formula to Get More of Everything You Desire in Life
Jen Groover and Bill Ringle discuss ways to think bigger and achieve more in your work life and personal life for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Kevin Eikenberry, author of The Long-Distance Teammate: Stay Engaged and Connected While Working Anywhere.
Kevin Eikenberry and Bill Ringle discuss practical examples of establishing meaningful connections with your colleagues and direct reports working remotely for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Wayne Turmel, author of The Long-Distance Teammate: Stay Engaged and Connected While Working Anywhere
Wayne Turmel and Bill Ringle discuss practical and effective ways to work together in different physical locations for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Kelly McMenamin, author of Organize Your Way: Simple Strategies for Every Personality
Bill Ringle and Kelly McMenamin discuss using the power of your inherent personality traits to help select and customize the systems by which you organize your workflow at the office and at home for sustainable effectiveness for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Noah St. John, author of Power Habits: The New Science for Making Success Automatic®
Bill Ringle and Noah St. John discuss the different dimensions of the habitual thoughts that mess up our business, relationships, and personal lives through the metaphor of head trash for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Susan Basterfield, co-author of Lead Together: The Bold, Brave, Intentional Path to Scaling Your Business
Susan Basterfield and Bill Ringle discuss ways to involve your team to a greater degree to create a more productive and satisfying work environment for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
It is not just the leaders, but the team as a collective whole that makes success possible. In order for a system to transform, everyone in the hierarchy must be willing to participate. Meetings should be about setting proper expectations, implementing good behavior and best practices, holding accountability, and making commitments.
Read the Show Notes from this Episode
Susan's 11th-grade history teacher, Mr. Lee encouraged her to have original ideas. [1:52]A recollection of the report she wrote about the tragic Kent State University School Shooting during a Vietnam war protest. [02:07]New Zealand was able to manage COVID because its citizens decided to be a fully cooperative team, with the goal of making their situation better. [06:55]Susan talks about working with Culture Amp, an organization dedicated to providing remote facilitation training. [07:40]Susan shares about the wise agenda, and the four reasons to hold a meeting. [09:05]Here she tells about Jan, who was CEO of a disability services organization called Toto who does not want another bog-standard CEO to replace her. [13:11]Defining what being a CEO means. [16:20]My Quest for the Best Lightning Round begins [18:57]
Expert Bio Susan is a catalyst and convener who believes that awareness and discernment can unblock drains and move mountains. From 35-plus years in business—spanning global multinationals, startups, and schools—arose experiences that drive her work as a systems transformation partner. Her work includes standing shoulder to shoulder with leaders and organizations on their transformational journeys, often over many years, and convening virtual development programs, including the Practical Self-Management Intensive. She is an educator, coach, facilitator, writer,
John Knights, author of Leading Beyond the Ego: How to Become a Transpersonal Leader
John Knights and Bill Ringle discuss the importance of understanding who you are the effect you have on others as a foundation of effective leadership for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Brent Lowe, co-author of Lead Together: The Bold, Brave, Intentional Path to Scaling Your Business
Brent Lowe and Bill Ringle discuss the hidden value unearthed through deeper conversations for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Everyone is capable of leading and following at some level.The three stages of transitioning into a lead together organization are intellectual work, emotional work, and habitual work.People think that a lead together organization is chaotic until they try it and realize that it is actually slick.
Read the Show Notes from this Episode
Brent talks about Roberta and how she introduced him to the concept of deeper learning about oneself. [00:57]He talks about when he first ran a business at a young age and what he got from that experience. [04:04]Traditional Management versus Organizational Structure. [09:43]Defining what a lead together organization is, and how to set it up. [12:13]Brent shares about ET group and how he helped them bring organizational structure and harmony to their company. [16:24]My Quest for the Best lightning round begins [24:14]
Expert Bio
Brent Lowe is a performance coach helping leaders show up as their best selves within thriving, purpose-driven teams. As the Scale Coach for Founder CEOs, Brent works with entrepreneurs and leaders who are growing the size and impact of their businesses to tackle local and global challenges. Many of his clients are motivated by the UN's Sustainable Development Goals, and a desire to lead in ways that feel authentic, inspiring, and personally fulfilling. Contact Info and Social Media for Brent Lowe
Primary Website Travels from: Vancouver, BC, Canada Connect on Twitter | Facebook | LinkedIn
Resources Mentioned During the Interview Below are key people, places, books, quotes, websites and other resources that we discussed so you can explore further.
EET Group, Toronto Canada
Published by Brent Lowe
Carl Reader, author of Boss It: Control Your Time, Your Income and Your Life
Bill Ringle and Carl Reader discussed the mistakes and course corrections needed for small business leaders to succeed as their business evolves from one major stage to the next, such as start-up to growth stage, or growth to hypergrowth.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
It is the human-to-human interaction that matters the most in business relations.In order to scale your business higher, shift your mindset from operator to leader.It is important to reconcile your business ambitions with your personal goals.
Read the Show Notes from this Episode
Carl talks about how his father and how how he lived his life inspired Carl growing up. [00:57]An example of how to convey the importance of keeping a network. [02:48]The importance of staying connected and adapting to the many changes in our work and even personal life during the pandemic. [06:04]Carl shares his reason and purpose for why he started his business. [09:48]How to structure a business to get more value from it. [12:43]My Quest for the Best Lightning Round begins [17:21]
Expert Bio Carl Reader is a regular small business commentator among UK national newspapers, TV channels and radio stations. He has sat on all sides of the table – as a founder, an advisor, an entrepreneur, and an investor; and retains his position of Joint Chairman at d&t. He currently serves as an ambassador to IPSE, the trade body for the self-employed in the UK and US, and as the Chair of the Practitioners Panel of the ACCA. Previously, he has served as board director of the British Franchise Association, amongst other not-for-profit and charitable efforts. He speaks widely to small business audiences, helping them understand that business isn’t difficult. It’s hard work, but it isn’t difficult. Contact Info and Social Media for Carl Reader
Primary Website Travels from: London, England Connect on Twitter | LinkedIn | Facebook
Resources Mentioned During the Interview Below are key people, places, books, quotes,
Lisa Greer, author of Philanthropy Revolution: How to Inspire Donors, Build Relationships and Make a Difference
Lisa Greer and Bill Ringle discuss creative ways to build meaningful and rewarding professional relationships for non-profit organization executives and small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Have the courage to be successful and beat the odds. Non-profit organizations not only save lives but also changes that of the givers for the better.Rating financials, while good, does not reflect the impact a non-profit organization has on a community.
Read the Show Notes from this Episode
Lisa Greer shares how a conversation with her father and a quote from Eleanor Roosevelt served as inspirations to her. [01:21]Lisa talks about the first time she was introduced to philanthropy and how that was life-altering for her. [04:32]Crohn's disease and how it affected her parent. [08:47]Lisa shares an example of how non-profits pitch to people who want to make contributions. [20:05]My Quest for the Best Lightning Round. [25:39]
Expert Bio
Lisa Greer is an entrepreneur, investor, and philanthropist who has managed her family’s giving for the last decade. She has served on dozens of boards and commissions, including the Beverly Hills Cultural Heritage Commission, the international board of the New Israel Fund, the Make-a-Wish Foundation, and the Los Angeles District Attorney Crime Prevention Foundation. Greer also founded two healthcare-related companies and a strategic advisory firm specializing in digital media and entertainment. As a Hollywood studio executive, she managed the online businesses at NBC and Universal Studios, while also launching pioneering ventures into music webcasting. Greer is a mother of five and lives with her husband Joshua and their two youngest children in Los Angeles.
Contact Info and Social Media for Lisa Greer
Primary Website Travels from: Babylon, NY Connect on Twitter Connect on LinkedIn
Resources Mentioned During the Interview Below are key people, places, books, quotes,
Danielle Grant, author of LEADING BEYOND THE EGO: How To Become A Transpersonal Leader
Danielle Grant and Bill Ringle discuss the remarkable difference in retention, recruitment, and profitability that occurs when your senior managers are on the journey toward transpersonal leadership for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Top 3 Take Aways from this Interview
Leadership is a journey of self-discovery, starting with raising self-awareness.Peter's example of leading his quasi-governmental team to higher levels of customer service. The right climate cultivates the conditions for the kind of leadership we all want within our organizations.
Interview Insights
People learn when you generate the conditions for them to have insights.Our vision is where we want to go on the horizon, but our purpose is to change the world.Emotional intelligence can be manipulative. To avoid that you have to be entirely aligned with one's values and one's higher purpose.We know that the fish rots from the head, and that culture and climate are very often a corollary of the behavior of the leadership.The transpersonal leader leads beyond their ego, not just in their self interest for their own glorification or power. They do it for the greater good. They do it in service of a purpose of their organization.Empower those in the organization, give them the awareness of how to cascade the behaviors so that they have an impact on those underneath them.Leadership is about creating a new direction. It is about inspiring. It's about vision.If you're trying to influence and inspire, you want to be at the visionary end of the spectrum, you want to be a leader at that point.Very often a leader will have to flip between being a manager and a leader. It's about the awareness of where they are on the spectrum and being at the right place on the spectrum at any given moment.One normally starts with a journey of self discovery in becoming a leader.
Expert Bio
Danielle Grant is a Director of LeaderShape Global with many years of experience coaching and facilitating programs at CEO and Director level. A former businesswoman,
Kevin Oakes, author of Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company
Kevin Oakes and Bill Ringle discuss how business culture can be approached similar to a home renovation – perfecting one area at a time – for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Only 15% of attempted culture change efforts are highly successful.Progressive organizations view change not only as normal and expected but as an opportunity.Senior management often bypasses the all-important planning phase and begins without garnering any insight from the workforce.
Read the Show Notes from this Episode
Kevin shared how his father influenced him to have a good work ethic and getting out of this comfort zone. [1:14]The importance of agility as a key trait in a company. [9:30] Highlights culture change or transformation and company renovation. [10:09] He identifies some companies that he discussed in his book as companies who rested on their laurels. [10:38]The kill the company community that will help your company stay competitive. [11:58] How successful companies are companies that view change as an opportunity. [13:28]The top management should lead to culture change and discusses co-creation mentality. [14:18]Kevin underlines the importance of checkin' into the workforce regarding their organizational culture before checkin' on your customers. [15:35]He discussed that a successful CEO is not afraid to embrace change and they are transparent. [19:17]Kevin points out that culture dictates performance. [19:54]Calling attention to culture change laggards as a challenge and how to deal with them. [21:33]Kevin discuss organizational technique analysis. [22:50]My Quest for the Best Lightning Round begins [26:11]
Expert Bio
Kevin Oakes is the author of CULTURE RENOVATION: 18 Leadership Actions to Build an Unshakeable Company (McGraw-Hill; Dec. 15, 2020). He is also the CEO and co-founder of the Institute for Corporate Productivity (i4cp), the leading authority on next practices in human capital. i4cp produces more research than any other human ca...
Alex Goldfayn is the author of 5 Minute Selling: The Proven, Simple System That Can Double Your Sales ... Even When You Don't Have Time.
Alex Goldfayn and Bill Ringle discuss the four pillars of effective sales and some of the key reasons that business development and sales people overcomplicate and add inefficiencies into the process, and what you can do about it to improve your sales quickly.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
Selling more, and doing so quickly, is a function of thinking the right way – confidently, boldly, optimistically – and then communicating your optimism systematically to your customers and prospects. Fast sales growth is a function of mindset change and a system of simple behaviors.Call customers and prospects proactively, when you don’t need anything urgently, to see what they are working on and what you can help with.
Read the Show Notes from this Episode
Alex shared how his father, who trained as an electrical engineer and immigrated to the United States and to work as a janitor and restaurant dishwasher while learning English before advancing, taught him two key lessons: the value of perseverance and how education unlocks opportunities. [1:30] Alex discusses the distinctions between marketing and sales. [4:10] What activities occur in marketing vs. sales, so you know when to change your response. [5:15] One of the keys to effective selling it to make contact with your prospects and buyers regularly, and Alex explains how giving speeches and talks plays this role in his business. [9:20] Alex shares his sales strategies. [10:09] The 4 pillars of effective sales: brief but vital routines, a positive, proactive mindset, tactical scripting, and tracking that leads to accountability and momentum. [11:41] One of the biggest objections (source of resistance) to learning a new sales system comes from the mesh of experience and expectations of having experienced sales people put what they are doing in writing and visible to others. [12:28] A success story in implementing the 5-Minute Sales processes and how quickly momentum changes with confidence, good energy, and simple, an effective system. Opportunities must be recorded to be effectively tracked. [12:40] Alex discusses his consulting sales projects. [15:38] My Quest for the Best Lightning Round begins. [19:01]
Expert Bio
Alex is the CEO of the Evangelist Marketing Institute and works with leaders of small and midsized businesses to improve...
Michelle Cederberg, author of The Success-Energy Equation: How to Regain your Focus, Recharge your Life and Really Get Sh!t Done
Michelle Cederberg and Bill Ringle discuss The Success-Energy Equation for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
When we are stressed, our minds are so overloaded that we are unable to logically and calmly process situations and information.The boundary between work and home life blurs for people who work in the same place they sleep.Detachment refers to the act of mentally switching off from work during time off, by removing all work-related thoughts and activities.
Read the Show Notes from this Episode
Michelle's kayaking coach, Hugh, helped her work on her mental fortitude. [1:14]Distractions in a relationship negatively affect the energy you experience. [4:15]The Success Energy Equation explained, in brief. [5:15]The importance of self-care to reach success. [6:18]A experience that Michelle helped her client manage work-life balance during the pandemic. [9:04]The importance of a brain reset to still be efficient during the work-from-home transition. [11:28]Strategies or habits needed to be productive and successful at work. [12:50] How to be aware of your personal energy and and direct it purposefully. [14:15]Michelle shares an experience with a client who struggles to be productive during the pandemic. [16:10] How recognition and appreciation affect professional excellence. [17:54] My Quest for the Best Lightning Round begins [20:40]
Expert Bio
Michelle Cederberg is a Certified Speaking Professional who has spoken to audiences across the United States and Canada about how to set worthwhile goals and get energized for success—in business and in life. She believes that personal and professional success are directly influenced by how well we harness the physical, mental, and emotional capacity we each have within us. She has previously been featured on major Canadian media outlets like Best Health, the National Post, Global News, and others. In addition to The Success-Energy Equation,
Peri Shawn, author of Sell More With Sales Coaching: Practical Solutions for Your Everyday Sales Challenges
Peri Shawn and Bill Ringle discuss common challenges and straightforward solutions to sales performance problems for small business leaders and sales managers in particular.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
The salesperson is most likely to listen and change their behaviors if they feel they have been part of the process, not just told what to do.Determining your effectiveness as a coach shows how well your sales team's skills improve as a result of your coaching.Coaching sales performance is most effective when it is based on specific, behavioral and observable performance.
Read the Show Notes from this Episode
Peri shares that her father taught her to engage in other people what's important to them and being economical. [1:38]Peri mentions the impact of having a sense of responsibility that she learned from her father. [5:12]Peri emphasizes that the book is specifically written for sales managers and teams. [7:18]Peri draws attention to the process of how she evaluated a BPO client and helped them improve their sales margins. [10:23]Peri identifies that once you get beyond four sentences you can lose the clients. [11:57]Peri reveals the importance of the neuroscience of buying. [12:18]Peri underlines effective communication to develop emotional engagement for sales. [16:13]Peri emphasizes poor communication skills can destroy trust for a sales prospect. [18:20]Peri denotes sales managers should coach reality not theory. [24:15]My Quest for the best lightning round [25:09]
Expert Bio
Peri Shawn is the award-winning author of the book Sell More with Sales Coaching. You may have read some of her articles in SellingPower, Salesforce.com, Entrepreneur, Sales and Marketing Management Magazine, Inc., National Post, and Forbes. Peri teaches and coaches sales VPs and their teams how to coach, increase sales and improve the client experience. She leverages the neuroscience of leadership and buying to help businesses grow. Her company,
Goal-Setting Boot Camp: Getting from Where You Are to Where You Want to Be by Kevin Shulman
Kevin Shulman and Bill Ringle discuss the subtle differences in goal setting that can make a huge difference in goal attainment for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
Smart companies have effective goal setting at all levels and in all areas of the given enterprise, and, that it "starts in the personal realm" and moves outward from there.Identify selling behaviors in salespeople is critical as it is the only way to determine what modifications will enable them to meet and exceed goals.Effective goal setting is all about accountability and responsibility. Whatever your life looks like now, you must understand it and own it.
Read the Show Notes from this Episode
Kevin shares how Dr. McKraken taught him to give up guilt for the better and changed his life. [1:01]The importance of setting personal goals before establishing a set of company goals or sales goals. [04:38]Differentiating between short-term, long-term goals, and retirement goals. [5:18]Salespeople really need to write their goals to reach their full potential. [8:05]Keys to effectively set a personal goal. [10:14]Kevin explains the impact of the doubler process on a client who runs a manufacturing firm. [13:04]Insights from Napoleon Hill's Think and Grow Rich for goal setting. [16:58]My Quest for the best lightning round [25:04]
Expert Bio
As a certified Sandler trainer, Kevin Shulman has helped individuals, companies, and professional organizations across the country to set and attain important goals for almost 30 years. He has delivered training in locations as diverse as Las Vegas and Madison Square Garden, yet spends most of the time with his local clients. He is also frequently asked to assist in training other sales trainers. Shulman completed his undergraduate work at the University of Southern California, where he obtained a degree in psychology, followed by graduate studies in industrial psychology at Wayne State University. He specializes in helping business owners, sales leaders, and salespeople grow their base of business and reach their full potential.
Contact Info and Social Media for Kevin Shulman
Primary Website Travels from: Greater New York City Area Connect on Twitter | LinkedIn
Resources Mentioned During the Interview
Kevin's home page
Books Authored by Kevin Shulman
Terri Jacke, author of Is This a Lousy Job or Is It Me?
Terri Jacke and Bill Ringle discuss issues and examples that every manager or small business leader who hires employees should understand to maximize retention and job satisfaction.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Your growth and your pursuit of fulfillment are possible at any job.Follow through willingly on the things you pledge to uphold, complete, or cherish.Be intentional about developing the mental qualities that grow your character.
Read the Show Notes from this Episode
Terri's grandmother gave her a feeling of love and being cared for growing up. [1:17]Having a purpose in your endeavor motivates you and your people to achieve important goals. [7:20]The BY FABLE model of career development: Beginning, Yuckiness, Fear, Authenticity, Boundaries, Love, and Exit. [11:01]Terri emphasizes mental and moral qualities that are at the core of who you are. [12:38Her goal in writing the book: to empower others through awareness and education to allow each of us to take better care of our career journey. [18:46] My Quest for the best lightning round [2:19]
Expert Bio
Terri Jacke is the author of IS THIS A LOUSY JOB OR IS IT ME? A Real-Life Guide For Achieving Success At Work, a seasoned organizational development consultant, and founder of Inspired Training Institute, Inc. Terri began the work that led to this book as a way to better understand how to help people who struggle with difficult coworkers, meaningless work, and lousy work situations. She holds an MS in Applied Leadership For Teaching and Learning from The University of Wisconsin. As a seasoned executive coach, Terri offers a unique blend of business savvy, perceptiveness, and momentum to the development of executives, business leaders, and leadership teams. She is certified by Gallup as a Strengths Coach, and she is extensively experienced as an MBTI® practitioner having been awarded the official designation of MBTI Master Practitioner. Terri has also served as an adjunct instructor for the University of Wisconsin-Green Bay’s Applied Le...
Mark Brouker, author of Lessons from the Navy: How to Earn Trust, Lead Teams, and Achieve Organizational Excellence
Mark Brouker and Bill Ringle discuss leadership lessons from a macro perspective along with a breakdown to apply those lessons day-to-day in small business teams and company leadership.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
We need to treat our people with respect, take care of them, and keep them good if we want to be competitive.Take every opportunity to build trust, not fear, because a culture of fear can lead to underperformance.The sequence of interactions between managers and employees creates the workplace culture.
Read the Show Notes from this Episode
Mark Brouker talks about the two people who inspired him growing up- his father who taught him the honor of serving your country, and his little league coach, Bill Marlowe who taught him respect. [01:41]He talks about why leadership behavior matters a lot. [04:24]What is leadership and what makes a good leader? [07:15]A discusion about why caring is elusive and gives his advice on how to work on it. [12:13]Mark share his own experience working in a culture of fear. [15:23]Breeding a culture of fear is strongly discouraged. [17:16]My Quest for the Best Lightning Round begins. [24:26]
Expert Bio
Captain Mark Brouker is a United States Navy retired officer who has more than 25 years of leadership experience. 15 of which were in C-suite level positions. He served as a thought-leader, keynote speaker, professor, coach consultant, facilitator, and pharmacist.
During his career. He served as commanding officer at one of the largest Naval hospitals worldwide. As chief of staff for Navy Medicine West, he was responsible for 10 hospitals spanning the West coast of the United States to the Indian ocean and healthcare for 800,000 patients. Or so after transitioning from the military captain broker founded Brouker Leadership Solutions, a company dedicated to helping leaders succeed on their leadership journeys.
He has presented to thousands of professionals in 21 countries a...
Renae Baker, author of Defeating Scrooge - How to Harness the Power of Christmas Carols to Revive Your Spirit Any Time of Year
Renae Baker and Bill Ringle discuss how Renae has built a business around a very seasonal service and how songs and stories of Christmas can provide a boost to morale throughout the year for small business leaders and their teams.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
People can lead through music through thick and thin.The Christmas spirit is available to each of us all year round.Taking care of ourselves and others is taking care of our frontline responders.
Read the Show Notes from this Episode
Sharm Charmaine, a spiritual ed teacher that Renae met when she was in high school, just appreciated people and made them feel better through her smiles and enthusiasm left a lifelong positive impression on Renae. [01:22]Making music together in a group actually creates coordination, cooperation, and empathy among the group members. [10:12]Music is a gift when it actually helps you release sadness. [10:39]My Quest for the Best Lightning Round begins [18:42]I have stopped caring what people think of my choices when I've made a choice that I feel is right for me. [19:57]Renae shares a heart breaking story about Dr. Frank, who sadly passed away due to COVID while taking care of people who were afflicted with the deadly virus. He was one of the first doctors in the United States to die of COVID.[21:39]She strongle encourages us to take care of our frontlines by taking care of ourelves. [25:17]
Expert Bio
Renae Baker is a specialist in Christmas and holiday spirit. Since 1997, she has been the founder and director of I S.M.I.L.E. in New York Productions, a company of Broadway holiday carolers who perform at some of NYC’s most iconic establishments. Renae and her carolers have been featured on the Ginger New York Show, Fox’s Street Talk with Antwon Lewis, and in many radio and podcast interviews, including NPR, CBS and FOX, and in various newspapers. Renae is also the author of "Defeating Scrooge – How to Harness the Power of Christmas ...
Sam Horn, author of SOMEDAY is Not a Day in the Week: 10 Hacks to Make the Rest of Your Life the Best of Your Life
Sam Horn and Bill Ringle discuss the strategies and shortcuts to living a full life absent of limiting beliefs and habits that hold you back rather than propel you into the rich experiences available to each of us in our business or personal lives.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Travis Marsh, co-author of Lead Together: The Bold, Brave, Intentional Path to Scaling Your Business
Travis Marsh and Bill Ringle discuss how to build a more collaborative workplace, where your people have the awareness and flexibility to make their best contributions in a small to mid-sized business.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
Design your leadership in ways that help people build their confidence in their ability to lead others in any situation.Building a solid and close relationship with non-managerial people creates loyalty and a deeper connection.The ripple effect created when you believe that people are innately good, trustworthy, and capable.
Read the Show Notes from this Episode
Travis shares why his father serves as a great inspiration for him growing up. [01:06]Travis gives an example of how a company can implement its values and mission. [06:17]Are people fundamentally good? [10:13]Travis explains the essential of pychological safety. [16:09]Travis talks about how to give effective feedback without creating fear of failure. [19:44]My Quest for the Best lightning round. [22:13]
Expert Bio
Travis Marsh is a facilitator, coach, and trainer who works with companies and nonprofits by introducing mindsets and tools that help dynamic leadership grow. He started his career in engineering and has worked in sales, marketing, operations, software development, and people operations, and has led teams in several of those areas. He has worked in multinational organizations as well as startups growing 10-fold per year, seeing the interconnection and big impact of small changes in leadership and followership. He also works at the Stanford Graduate School of Business facilitating a class on interpersonal communication. He coaches purpose-driven companies, both VC-funded and bootstrapped. Contact Info and Social Media for Travis Marsh Below are key people, places, books, quotes, websites and other resources that we discussed so you can explore further.
Primary Website Travels from: San Francisco, CA Connect on LinkedIn
Resources Mentioned During the Interview
Dacher Keltner, author of Cookie Monster Liberating Structures
Published by Travis Marsh
Mary T. Sise, author of The Energy of Belief: Psychology's Power Tools to Focus Intention and Release Blocking Beliefs
Mary Sise and Bill Ringle discuss how releasing blocked beliefs clears the way for accomplishment for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Most of our beliefs are in the subconscious mind, we may not be aware of them and how they affect our daily lives.Every belief, including those about yourself, is learned and conditioned through experience.The powerful component that we need to consider when changing a belief is that we will need to change the corresponding emotion.
Read the Show Notes from this Episode
Mary shared how her mother empowered her to be the best that she could be. [1:13]Mary points out that she uses a metaphor to explain a belief system to people. [4:35]Mary explains human consciousness. [6:58]Mary shows us her experience with John who faced difficulties because of his belief or mindset. [9:30]Mary calls attention to mental triggers and fight-flight or freezes action. [13:43] Mary reveals mental narratives that result in self-sabotaging behaviors. [15:07]Mary shares the experience of her client Clara who has a panic attack and how they processed it. [15:35]My Quest for the Best Lightning Round begins [18:44]
Expert Bio
Mary Sise is a Licensed Clinical Social Worker who has used methods that go beyond talk therapy to calm down the survival system.
In 2007, Mary co-authored the book, The Energy of Belief: Psychology’s Power Tools to Focus Intention & Release Blocking Beliefs. This is a self-help book for the general public to learn how to use energy psychology. In 2020 to serve during the COVID-19 pandemic, Mary created a program called “Tapping the Panic Out of Pandemic”. Mary teaches and works with clients using these methods, and maintains a private practice in Albany, NY.
Contact Info and Social Media for Mary Sise
Primary Website Travels from: Albany, New York Connect on Twitter | Facebook | LinkedIn | YouTube | Instagram
Resources Mentioned During the Interview
Diana Wiley, author of Love in the Time of Corona: Advice from a Sex Therapist for Couples in Quarantine
Diana Wiley and Bill Ringle discuss examples of ways that even in a quarantine, we can deepen our affection, love, and closeness, even for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
The enforced closeness that comes with quarantining together has often increased the friction between couples.Participating in the sex-menu exercise, couples will get more comfortable with sexual terminology, an essential element for good communication.Dopamine begets the desire for more dopamine, and just might lead to new adventures in the bedroom.
Read the Show Notes from this Episode
Diana's father created a warm loving family environment. [1:17]Diana states reaching out for professional support is very beneficial; couples wait 7 years on average to do so. [4:49]You should say 4-5 things that are positive about your employees' work after giving critical or corrective feedback. [6:58]Praise first and criticize later. [7:33]How to communicate with your employees when giving feedback on their work. [7:40]Diana describes how she listens deeply, which means not focusing on what you will say back, and allowing time to acknowledge the other person's feelings. [12:48]Here is an example of a couple's therapy issue. [14:18]Details of physical and emotional foreplay in this case. [16:01]Sweet nothings are an important ingredient to a healthy marital relationship. [19:46]Break the habit of saving up resentment about your partner. [22:10] Diana describes the sex menu. [26:01]Diana reveals the best sex tip, one that is applicable even to business: active listening. [28:27]My Quest for the Best lightning round begins [29:48]
Expert Bio Dr. Diana Wiley, Ph.D., has practiced for more than thirty years as a licensed marriage and family therapist, a board-certified sex therapist, and a gerontologist. Since 2010 she has hosted the online radio show “Love, Lust, and Laughter” on Progressive Radio Network. Dr. Diana has published two studies in medical journals on aging...
Robert Grigore, author of You NEED Therapy. EMDR: Real People, With Real Problems, Getting Real Help
Robert Grigore and Bill Ringle discuss the process and possibilities that the Eye Movement Desensitization & Reprocessing (EMDR) modality can offer relief from anxiety, addictions, eating disorders, and more in days instead of years for small business owners, celebrities, and others in demanding career roles who don't have a lot of time to invest before experiencing results.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Most people think that therapy needs to be a long, drawn-out process lasting several years, and even decades. EMDR success stories prove that results can come in days.The way your brain encoded these experiences, leaving you with a negative belief about yourself (usually starts very early in childhood). Memories contain distressing elements of your experiences that were unprocessed at the time, and your brain thinks you need to hang on to it for survival purposes.EMDR is NOT talk therapy. EMDR is about eliminating your problems – completely.
Read the Show Notes from this Episode
Robert shares that his father constantly inspired him to pursue his dreams and passions. [2:02]Robert reveals how he shifted his career from being a music artist to be a psychologist. [4:50]He mentions what lead him to a decision to be a therapist. [8:45]What EMDR is. [11:13]How to deal with problems with EMDR and finding clarity and peace. [13:45]How the brain is always trying to heal itself. [15:02]Robert explains talk therapy vs EMDR. [19:01]Robert shares an experience with his clients' trauma of being abused. [23:01]Robert shares another experience with his client who deems that therapies can take too much time or investment. [27:28]Another experience with his client who deals with aggression with her team member. [33:17]Robert states that addiction has an element of shame attached to it. [33:47]Why people wear masks: how they think the world is seeing them vs how they are really feeling. [34:10]Robert points out that it's our own interpretation of a situation,
Crystal Hansen, author of ASK! The Bridge from Your Dreams to Your Destiny
Crystal Hansen and Bill Ringle discuss the obstacles Crystal overcame to create the life and business of her dreams as well as practical applications of the Ask method, especially for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
The research shows that people are more than willing to step up and help you, but they don’t help unless you ask. Each channel for asking we discovered is equally important: ask yourself, ask God, and ask others.The first part of the asking journey is spending time with yourself, clarifying your desires and outcomes.
Read the Show Notes from this Episode
Crystal's mother taught her early on the importance of natural remedies. [1:20] Her mother showed her that excellence is fed by perseverance and persistent activity. [02:52] In her transformational coaching practice, clients learn the importance of taking a reflective journey. [8:57] Preston ran a small energy company and wanted to expand his company. Through coaching, he gained access to a getting meeting with a huge mining company and made a winning presentation. [10:08] Crystal explains how and what to "ask." [14:20] Crystal discloses that people do business with the people they like. [19:08] My Quest for the Best Lightning Round begins. [20:10]
Expert Bio
Crystal Dwyer Hansen is an international speaker, researcher, corporate consultant, author, and entrepreneur. Her expertise is in the field of human potential. Through her years spent as a Transformational Life Coach, and Wellness/Nutrition Expert, she has seen people experience profound and lasting transformation in relationships, career, health & wellness, by tapping into their own inner resources. Crystal’s personal coaching, speaking, CD and video programs, books, and articles have helped people all over the world. She is a Member of the International Coaching Federation, a Certified Clinical Hypnotherapist, the founder of Crystal Vision Life, and Skinny Life™ a wellness company, and author of Skinny Life- The Secret to Being ...
Mitzi Perdue, author of How to Be Up in Down Times
Mitzi Perdue and Bill Ringle discuss committing to service as a means to overcome any obstacles life throws in your way for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
It’s a great story of learning not just to develop and build yourself and become a better person, but to understand other people.The more friends you will have, the more effective you become. It helps you in every aspect and dimension of life.It takes one kind of personality to start a very large company, and a very different kind of personality to keep it going successfully.
Read the Show Notes from this Episode
Ernest Henderson, Mitzi's father and founder of the Sheraton hotel chain, nurtured her curiosity. [1:58]How her father managed Sheraton Hotel Chain employees with respect, especially during the height of the Great Depression in the 1930s. [3:01]What Mitzi did to overcome her shyness. [9:54]Her mission in life is to increase happiness and decrease misery. [18:28]Satisfying truth, beauty, and goodness are far better as a standard of success, happiness, and satisfaction. [19:58]The dinner table discussion strategy. [24:58]Caring enough to take the time to ask, listen, remember, and use the details to make a world of difference to another, as Frank Perdue demonstrated over and over as he built Perdue Farms. [27:44]My Quest for the Best Lightning Round begins. [32:14]
Expert Bio
Author, speaker, and businesswoman, Mitzi Perdue holds a BA with an honors degree from Harvard University and an MPA from George Washington University. She is a past president of the 40,000-member American Agri-Women, a former syndicated columnist for Scripps Howard, and her television series, Country Magazine, was syndicated to 76 stations. She’s the founder of CERES Farms, the family-owned company that owns commercial and residential real estate, and plus agricultural land including vineyards that sell wine grapes to wineries such as Mondavi, Bogle, Folie a Deux, and Toasted Head. Mitzi Perdue’s book,
Laura DiBenedetto, author of The Six Habits: Practical Tools for Bringing Your Dreams to Life
Laura DiBenedetto and Bill Ringle discuss stories and perspectives that dispel illusions to build a stronger business and healthier life for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
For the people that achieved a certain level of success in their lives, but when they did, they discovered it was not what it was supposed to be.We are all misled about what the real definition of success and happiness is.Through awareness, we can give ourselves the tools that will set us free.
Read the Show Notes from this Episode
Laura shares that her father constantly inspired her not to have a victim mentality and high tolerance for pain even though he's disabled. [1:17]The origin of the six habit lists and how long it had percolated in her mind. [5:56]What happiness means after pursuing the six habits. [8:02]The driving force for her is her desire to influence or impact many lives. [10:48]The importance of business leaders developing guiding principles and policies at work. [14:24]What helps Laura navigate her mindset whenever a pressure situation comes up. [18:23]Laura emphasizes the importance of treating yourself kindly and the 90-days program and its result. [24:11]My Quest for the Best lightning round begins. [29:48]
Expert Bio
TEDx Speaker, #1 Bestselling author of The Six Habits and Life Mastery Coach, Laura teaches how to create the life of our dreams without sacrificing what we love. As Founder and CEO of Vision Advertising, a company that she built at 19 years old, she has worked with hundreds of entrepreneurs to build and grow profitable enterprises.
Contact Info for Laura DiBenedetto
Primary Website Travels from: Kihei, Hawaii Connect on Twitter | Facebook | YouTube | LinkedIn | Instagram
Resources Mentioned During the Interview Below are key people, places, books, quotes, websites, and other resources that we discussed so you can explore further.
Laura's homepage Laura's 90-Day Course
Brian Margolis, author of The Index Card Business Plan For Sales Pros and Entrepreneurs: How to Use the Pillar System to Simplify Your Strategy and Magnify Your Results
Brian Margolis and Bill Ringle discuss the keys to identifying your most important goals and organizing them into simple, easy-to-take action steps for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
The Pillar System uses the concept of focus management to help you develop a simple business strategy to achieve your goals, one that can fit on an index card.Being good at something doesn’t guarantee success. You must have a strategy.Channel your existing skills into an actual strategy, and help you synthesize your existing knowledge.
Read the Show Notes from this Episode
TV adventurer Jacques Cousteau inspired Brian to be marine science and have a growth mindset. [1:10]His goal is to teach people that there's a better way to operate. [3:55]The basic premise that a pillar system can simplify your business processes. [5:20]Brian figured out the pillar system by reverse engineering processes. [7:01]A common mistake in the pillar system. [8:29]The 6 pillars of the system. [11:20]90% or more of people are naturally reactive and with a mindset of reacting to working more hours. [16:55]The Pillar system can be a useful and customizable framework. [21:33]Tim Ferriss says 'being busy is a form of laziness.' [23:58]My Quest for the Best Lightning Round begins [25:40]
Expert Bio
Brian Margolis is a former environmental scientist turned entrepreneur. He graduated as a Marine Biologist from Stockton University and was a Research Scientist for the State of New Jersey for four years. After this, he established his business, KX Enterprises LLC, which is the business side of Productivity Giant and invests and partners in businesses and projects in the for-profit and non-profit sectors. His clients range from individual sales reps to Shark Tank entrepreneurs and Fortune 500 companies. He shares the strategies he’s used for years to turn multiple wholesalers into top earners.
Alex Kantrowitz, author of Always Day One: How the Tech Titans Plan to Stay on Top Forever
Alex Kantrowitz and Bill Ringle discuss the secrets of how the culture of Amazon and Facebook spur innovation and AI to free up human creativity and can be adopted by small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
If we split work up into two categories, the idea work, and the execution work, we spent too much time working on execution on actually like supporting our preexisting products and not enough energy on dreaming up new things and bringing them to life.Optimizing process and finding ways where can bring in technology to help you cut down on execution work is really a big deal.If a company does execution right and then finds a way to make use of the ideas, that’s when they can find themselves going ahead of the market instead of playing from behind.
Read the Show Notes from this Episode
Stephen Kinzer, the NY Times bureau chief and foreign correspondent, mentored Alex and opened his rolodex to him based on a cold email. [1:26]Never be shy about asking, allowing someone to do you a favor can be a great gift. [3:35].Examples of how tech companies reinvent themselves. [7:15] The innovation cycle and the mindset of big tech companies like Amazon. [8:35]Big tech company employees welcome change, reinvention, and transformation. [12:20]Having an engineer's mindset is important to a company's success. [13:30]Divide work into two buckets: execution work and idea work. It's what the tech giants are very good at doing. [15:59]How tech giants build stuff that people need and tend to love. [22:25]The flip side of how Amazon benefits disproportionately from making these technologies available and gathering data from people. [23:16]My Quest for the Best Lightning Round begins [27:24]
Expert Bio
Alex Kantrowitz is the founder of Big Technology, a newsletter, and podcast about Amazon, Apple, Facebook, Google, and Microsoft. His first book ALWAYS DAY ONE: How The Tech Titans Plan To Stay On Top Forever debuted in April 2020.
Jeff Haden, author of The Motivation Myth: How High Achievers Really Set Themselves Up to Win
Jeff Haden and Bill Ringle discuss the practical implications of The Motivation Myth for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Success is repeatable and predictable. It’s about doing the right things diligently, the right way, over and over.When you consistently do the right things, success is predictable, even inevitable.There are no shortcuts, but there are many ways to make the process fun.
Read the Show Notes from this Episode
Jeff's grandfather inspired him to do the hard work. Going the extra mile leads to success. [1:15]You can find some shortcuts to success on the preparation side, which also involves hard work. [5:22]Bill Gates asks two questions insights: "who's dealt with this problem well?" and "what can we learn from them?" [8:06]Model someone who has done what you want to do because they are more aware of the fundamentals that matter. [11:50] Opportunities for people who work from home to shine even through the pandemic. [16:49]Feedback versus advice – and a better way to ask for constructive advice. [19:20]Ask a clarifying question that allows the other person to realize that you really listened. [21:31]Jeff shares his experience with Inc Magazine and his writing best practices. [25:46]Jeff says that less is more when it comes to willpower. [29:35]My Quest for the Best Lightning Round begins [34:01]
Expert Bio Jeff Haden is a speaker, a ghostwriter, a LinkedIn Influencer, a contributing editor for Inc. Magazine, and the author of The Motivation Myth. He is one of the most-read Inc. columnists with approximately 2.5 million readers per month. He had also ghostwritten over sixty non-fiction books, including seven Amazon category #1s. Along with thousands of columns, articles, presentations, speeches, eulogies. Otherwise, he's an over-the-hill motorcycle racer and fitness enthusiast of minimal repute.
Contact Info and Social Media for Jeff Haden
Primary Website Travels from: Virginia Beach, VA
Mark Victor Hansen, author of Ask!: The Bridge from Your Dreams to Your Destiny
Mark Victor Hansen and Bill Ringle discuss ways to identify and overcome the obstacles to achieving remarkable outcomes in business and in your life. Hint: It's about asking.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
The key difference between those who succeed a little and those who succeed a great deal comes down to one thing only: those who succeed at a higher level have mastered the great ability to ask.We need to build our lives from the inside out and that takes work.Once we become "master askers" and use this skill set every day, life can change dramatically.
Read the Show Notes from this Episode
John Reinhart influenced Mark as a high school student. [1:48]Dr. Buckminster Fuller stretched Mark to think in much bigger ways when Mark was an undergraduate. [3:52]Learning how to ask in a masterful way. [5:35]The traits of a masterful asker. [6:51]Overcoming impediments to asking. [10:10]What happened when a client choose to be a disruptor in the business. [12:10]Mark explains that there are hidden riches in your mind. [15:43]Mark talks about what he learned from hanging out with Peter Gruber about becoming a more effective asker. [18:36]We are not just a human being, but a human becoming. [22:35]My Quest for the Best Lightning Round begins [23:05]
Expert Bio
Mark Victor Hansen is probably best known as the co-author for the Chicken Soup for the Soul book series and brand, setting world records in book sales, with over 500 millions books sold.
Mark also worked his way into a worldwide spotlight as a sought-after keynote speaker, and entrepreneurial marketing maven, creating a stream of successful people who have created massive success for themselves through Mark’s unique teachings and wisdom.
Mark has shared his message and methods television (Oprah, CNN and The Today Show), print (TIME, US News & World Report, USA Today, The New York Times and Entrepreneur), and through radio and newspaper interviews, as he assures people everywhere that “with the right principle...
Rob Hartnett, author of It's All Possible: How to lead an epic life and unleash the high-performance hero within you
Rob Hartnett and Bill Ringle discuss some of the amazing stories Rob has created and/or supported in his epic life, from the making of the Mad Max movies to yachting escapades.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
If you want to become a true Possibility Leader, you must always take active responsibility for your actions – whatever the result.Once you have a goal or dream and are committed to it, part of your strategy should be to find out who does it best in the world and study them.Optimism allows us to understand that we see the world not as it is, but as we are with our current level of thinking.
Read the Show Notes from this Episode
Bill Currie, a local businessman with an impressive record of accomplishment, inspired Rob to be an authentic leader. [1:35] Rob talks about what motivated him to start writing his book, It's All Possible. [3:55]The Rob Hartnett system for success: vision, strategy, and action. [5:06]How to help people change their mindset. [6:44]What lies within the "possibility zone." [8:28]What's the difference between acknowledging the struggle, having a bad attitude about the struggle, and what's the impact of realizing that you have a choice about that? [9:37]The application of desire, discipline, and determination to reach success. [11:27]How Rob teaches leaders to experiment, enable, and empower their people. [14:15]Accountability, metrics, and data play a central role. [16:18]The making of the Mad Max movie – a journey that illustrates the It's All Possible philosophy. [18:16]Case study of a client who had co-created a strategy and execution plan with his team. [23:58]My Quest for the Best Lightning Round begins [23:05]
Expert Bio
Starting his career at KPMG, Rob Hartnett has worked in senior management roles at global organizations such as Apple Computer, Publicis Mojo, and Hewlett-Packard, where he won the coveted Asia Pacific High Achiever Award. At Miller Heiman Group where he was an advisory partner, he was nine times consecutive Global Presidents Club Winner. A champion sailor, Hartnett holds a Bachelor of Business and a Postgraduate in Applied Finance & Investment and is an independent Executive Director in Leadership with the John Maxwell Team, a Certified DISC Facilitator & Advisor, and newly named Vice President of Sales Performance at Sandler Training Australia...
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Joe Manausa, author of The Business of Getting Business: The Digital Marketing Guide for Small Businesses
Joe Manausa and Bill Ringle discuss fundamentals of digital marketing are hugely effective when properly executed for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Takeaways from this Interview
Interview Insights
Companies who try to continue their old methods of marketing and add digital marketing exhaust funds, resources, and time.The internet is changing the relationship between a business and its customer by morphing the sales process.The actions of consumers are predictable and trackable, which can help you generate all the business that you need by having the correct presence on the internet
When a company spends money on bought leads rather than generating leads, it neglects to build power in its own brand. Digital marketing organizations can come to your community, provide you with customers at a small cost and then slowly over time destroy your business. We have to continuously remind ourselves that we always have blinders on and future solutions might not be found in a linear pattern for our current process.Too often we let our existing situation dictate the environment for our future solutions.Service-oriented tactics are of higher importance in today’s digital era.Gains in productivity must come from digital marketing.
Read the Show Notes from this Episode
Joe shares that his parents influenced him - his mom is a fierce competitor and his dad a hard worker. [1:14]Joe recounts what led him into using blogging for his real estate business. [3:14]Joe talks about how he recognized getting a following. [4:40]Joe discusses that content marketing is a get-rich program but it does work. [7:13]Joe names Guy Kawasaki among others whom he had followed and learned how to reach out to customers through email marketing. [8:56]Joe shares how he helps his team understand the value of using digital marketing for his business. [10:53]Joe speaks about his experience in launching a Youtube video on how to make an offer for a home in the seller's market. [12:00]Joe talks about what allowed him to put out his best ideas, build an audience, and continue to grow his business. [13:50] Joe added that having a listing coordinator helped his business in producing more relevant content. [18:01]My Quest for the Best Lightning Round begins [19:15]
Expert Bio
Joe Manausa is CEO of Joe Manausa Real Estate in Tallahassee, Florida,
Roger Firestien, author of Create in a Flash: A Leader's Recipe for Breakthrough Innovation
Roger Firestien and Bill Ringle discuss field-tested approaches to innovation for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
Leaders must first develop their own creative ability before leading their organizations to create breakthroughs.The first 10-12 ideas tend to be the usual ideas, the ideas you’ve thought of before.Most people believe that creativity is coming up with a great idea. Not so. The key to creativity is solving the right problem.
Read the Show Notes from this Episode
Roger shares that when it comes to creativity, his inspirations are his parents and his music teacher. [1:10]Key misconceptions about creativity. [6:22]The importance of deferring judgment while generating ideas. [8:40]Striving for quantity, not quality, is another strategy to generate ideas. [10:10:21]Different types of ideas need to be understood to be fully appreciated. [12:08]The value of exposing yourself to new ideas, environments, or new stimuli to spark creativity. [13:20]My Quest for the Best Lightning Round begins [16:19]
Expert Bio Roger Firestien, PhD, is the author and co-author of five books. His expert views on creativity have been reported in “Fast Company," “The New York Times,” and "Forbes." His latest book, CREATE IN A FLASH: A Leader’s Recipe For Breakthrough Innovation, has taught more people to lead the creative process than anyone else in the world. He is the president of Innovation Resources, Inc., an innovation consulting firm. Called “The Gold Standard” of creativity training by his clients, he has presented programs in creativity to over 600 organizations nationally and internationally ranging from major fortune 500 corporations, government agencies, universities, associations, and churches. In 1978, Roger moved from his home on his parents’ farm near Greeley, Colorado to study the science of creativity at the International Center for Studies in Creativity. Roger graduated with his Master of Science degree in Creative Studies in 1979. He was the seventh person to earn a Master of Science degree in the discipline. In 1984 Roger joined the faculty of the International Center for Studies in Creativity and in 1987 he earned his doctorate in Organizational Communication from the State University of New York at Buffalo. When Roger is not traveling, he lives in Buffalo, New York,
Antonio Garrido and Bill Ringle discuss ways to better understand and to overcome the common mistakes of sales team coaching and management for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Antonio Garrido, author of THE 21st CENTURY RIDE-ALONG: How Sales Leaders Can Develop Their Teams In Real-Time Sales Calls
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Interview Insights
Top 3 Takeaways from this Interview
The best sales leaders recognize that spending time ‘in the field’ visiting customers with their team is a critical part of their job.Ride-alongs allow the sales manager to coach for immediate improvement, rather than rely on quarterly performance reviews and calendar-driven coaching sessions.Implement the practice of role-playing with your sales team. This tactic can help prepare them for potential objections and teach them how to drive prospects and take the proper next steps.
Read the Show Notes from this Episode
Antonio speaks about how his father inspired him with his work ethic under poor circumstances. [1:26]When he was growing up, his father's particular wisdom influenced him though sayings such as "If you can't afford it, buy the very best." [5:09]Sales strategies working during the pandemic. [9:23]Have a formalized game plan for a sales ride-along. [16:30]The importance of a pre-call plan and how to implement it properly. [18:30] Never overlook the ride-along debrief and its opportunity for growth and development. [22:56]How leading indicators should be treated in your business. [26:16]The 3 golden ride-along habits that everyone should adopt. [29:18]Very few managers have actual experience on how to be a coach – guidelines on how to do so. [32:58] My Quest for the Best Lightning Round begins [35:01]
Expert Bio Antonio Garrido is a charismatic and experienced trainer, speaker, and consultant. He runs a Sandler Training Center in Miami, Florida. The author of THE 21ST CENTURY RIDE-ALONG: How Sales Leaders Can Develop Their Teams In Real-Time Sales Calls, Garrido works with highly-motivated entrepreneurs, business leaders, and companies who are ready to work smarter and commit their time, money, and energy to attract new clients, sell more, and generate more profits.
Contact Info for Antonio Garrido Web address: www.absolute.sandler.com Travels from: Miami/Fort Lauderdale Area Social Media Links
Books Authored by Antonio
Resources Mentioned During the Interview
Miami Sandler Center Miami Sandler Center on LinkedIn
Lisa McLeod, author of Selling with Noble Purpose: How to Drive Revenue and Do Work That Makes You Proud
Lisa McLeod and Bill Ringle discuss how finding and sharing your purpose allows your people to tap additional energy, creativity, and determination to succeed.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
The real purpose of an organization is to improve life for customers.The current crisis is revealing the stark difference between true customer intimacy and purely transactional intimacy.When you understand who your customer is beyond their buying habits, when you have a deep understanding of their root challenges, and your team reflects that reality, you can innovate more quickly and create more compelling offerings.
Read the Show Notes from this Episode
Lisa shares how her dad, who loved his job at the FDIC, taught Lisa to connect the dots between the work we do and the impact it makes in the world. [01:19]The false dichotomy of making a living and making a difference. [03:46]A research project was the origin of selling with noble purpose. [06:02]What fuels Lisa's drive to serve while considering solving other people's problems. [09:12]Doug Williams, CEO of Atlantic Capitol, embraced a noble purpose and rose to national recognition. [18:11]Lisa shares that strategies on how to drive revenue and customer satisfaction. [21:09]Lisa talks about her an example of a company manager who used the pandemic conditions to embrace a larger purpose. [26:14]My Quest for the Best Lightning Round begins. [33:12]
Expert Bio
Lisa's firm, McLeod & More, provides training and consulting, live and virtually for organizations around the world. Their Noble Purpose is to help leaders drive revenue and do work that makes them proud. Their team has been featured in Forbes, The Wall Street Journal, and NPR.
Leaders at organizations like LinkedIn, Kaiser Permanente, PACCAR, Roche and Salesforce work with Lisa and her team to increase competitive differentiation and emotional engagement. She is an Executive Advisor and powerful speaker has keynoted in 25 countries and authored 5 books.
Lisa Earle McLeod is the global expert in bringing purpose to life for sales-driven organizations. She introduced Noble Purpose® to the world in her best selling book, Selling with Noble Purpose.
Lisa’s newest book, Leading with Noble Purpose: How to Create a Tribe of True Believers has been called "a breakthrough message to help leaders how to win the hearts...
Clint Babcock, author of NEGOTIATING FROM THE INSIDE OUT: A Playbook For Business Success
Clint Babcock and Bill Ringle discuss raising your game as a negotiator for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insight
Top 3 Takeaways from this Interview
Deciding that you want to step up to the next level to do more business or go in a different direction is the starting point.Business leaders and sales negotiators take responsibility for hitting their numbers and all other aspects of their business.Consider how both you and the opposing party view the reason you’re negotiating and what each of you seek from it.
Read the Show Notes from this Episode
Clint talks about his football coach, Chuck Ballman, who taught his players about work ethic. [1:24]What led him to the sales side of the business. [3:23]Clint discusses his experience in negotiating with a bank that was in arrears with his training company at the time. [5:46] The characteristics of the amateur, tactical, and strategic negotiator. [8:39]Anyone can be a better negotiator. [12:42]The drama triangle is explained and illustrated with examples. [14:30]How to become a strategic negotiator. [19:01]Clint shares his experience with giving concessions to the other party. [23:58]How to plan for competitive negotiations and cooperative negotiations. [27:48]Building trust and relationships in business. [29:30]My Quest for the Best Lightning Round begins [32:18]
Expert Bio With over 25 years of sales, leadership, and negotiation experience, Clint Babcock has worked with senior executives at companies in a wide range of industries to help them strategically build their sales forces. He has a degree in finance from the University of Central Florida and takes pride in keeping himself, his clients, and his student's numbers focused. He works with business owners and sales teams in various industries such as technology, manufacturing, professional services, financial, medical, and non-profit. Because of his involvement with sales teams and companies that were always struggling to find good salespeople, in 2006 he started ImproveU sales and management recruiting services. He's been involved in sales at various levels as he served as Vice President of National Sales, General Manager, and Sales Manager in the Eastern United States for a technology training and soft skills education organization. A Sandler-certified trainer, he has helped hundreds of sales teams and thousands of salespeople to improve perfor...
Neal Schaffer, author of The Age of Influence
Neal Schaffer and Bill Ringle discuss advanced strategies and tactics for social media and influencer marketing techniques for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Many marketers and their clients are still catching up with the importance and benefits of influencer marketing.Influencers provide great content for your brand with little effort on your part – their content is created in the influencer’s unique style, allowing their audience to see your brand in a fresh light.People tend to engage heavily with influencer content because the influencer is often someone just like them or someone they aspire to be.
Read the Show Notes from this Episode
Neal shared how he was influenced by his father who's an educator. [1:35] Neal walks us through his experience when he applies his fathers' teachings on entrepreneurialism, taking initiative, content creation. [2:45] Neal talks about influencer marketing, its benefits, and how it works. [6:06] Neal discusses how a B2B company developed content through influencer marketing. [12:01] Neal explains how to make use of a webinar as a content solution. [14:34] Neal talks about the mindset "Social media is first and foremost a platform for people and not brands." [18:59] Neal discusses a case study of a company named Intuit-QuickBooks. [23:28] Neal answers the question of what are the risks and opportunities of influencer marketing. [25:08] Neal converse about employee advocacy. [25:14] My Quest for the Best Lightning Round begins [32:37]
Expert Bio
Neal Schaffer is a leading authority on helping businesses through their digital transformation of sales and marketing through consulting, training, and development and execution of social media marketing strategy, influencer marketing, and social selling initiatives. Chief Fractional CMO of the digital marketing agency PDCA Social, Neal also teaches digital media to executives at Rutgers University, the Irish Management Institute in Ireland, and the University of Jyvaskyla in Finland.
Sarah Elkins, author of Your Stories Don't Define You, How You Tell Them Will
Sarah Elkins and Bill Ringle discuss the structure and application of storytelling (through stories, of course!) for small business leaders and managers.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
When you share the right personal story at the right time and with the right audience, you connect more authentically and open the door for a real positive impact.Whether you’re sharing personal stories or business stories, the stories you share and how you share them to shape your identity and have the power to bring out the stories of others.Your stories are the way you experience everyday moments, your thoughts, your emotions, the actions you take.
Read the Show Notes from this Episode
Sarah shares how her grandmother, a multilingual teacher, inspired her to make a positive impact. [1:19]Sarah found confidence through her grandmother's example. [02:14]Sarah talks about the benefit of looking back at your 'Rock Star' moments. [05:49]Sarah discusses her view on how to identify with qualities we identify ourselves or aspire to. [09:58]How to answer the interview question: "Tell me about yourself." [13:54]Sarah speaks about a story portfolio of one of your seminar attendees. [15:14]Sarah talks about "The 10-Year Video" frame. [19:12]My Quest for the Best Lightning Round begins. [26:50]
Expert Bio
Sarah is a communication coach, Gallup certified StrengthsFinder coach, keynote speaker, author, and professional musician. Her podcast and book, Your Stories Don’t Define You, How You Tell Them Will, help listeners and readers understand that the stories they choose to tell, and how they choose to tell them, impact their internal messages and the perceptions of the people around them. Sarah loves to work with remote teams and leaders to ensure their relationships are based on knowing & valuing each other’s strengths. She knows that the key to satisfaction and happiness in life is healthy relationships, and the keys to healthy relationships are self-reflection and communication.
Tina Hay, author of Napkin Finance: Build Your Wealth in 30 Seconds or Less
Tina Hay and Bill Ringle discuss ways to leverage important knowledge in attractive formats that can be widely consumed.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Most successful entrepreneurs don’t hit it out of the park on their first try. Entrepreneurs take on both the risks and rewards of their businesses.Anyone can be an entrepreneur, regardless of education or finances.
Read the Show Notes from this Episode
Tina shares how her father inspired her and supported her with growing her business and encouraging her in all areas of her life. [1:53] Avoid the seduction of shortcuts. There is no substitute for hard work. [2:35] Tina started businesses in high school, including inventing a way to staple and bind documents to save time. [03:51] How Napkin Finance was born. [06:55] The goal and content of this creative, humorous, and very informative financial content. [10:33] Tina talks about her social and business mission apropos financial topics. [13:15] It is especially important that other women effectively manage their finances. [16:01] The challenges she met while she was writing the book. [19:22] Tina walks us through the positive effect of the content to other people that she saw through their reviews. [20:48] My Quest for the Best Lightning Round begins. [22:42]
Subscribe to My Quest for the Best on Your Favorite App
My Quest for the Best with Bill Ringle is the podcast for ambitious small business leaders. Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Tina Hay is the Founder and CEO of Napkin Finance, a visual guide to money. A strong believer in financial literacy, Tina created the platform for users of all ages to learn finance in a simple and engaging way. She is also the author of the bestselling book,
Warren Valdmanis, co-author of Accountable: The Rise of Citizen Capitalism.
Warren Valdmanis and Bill Ringle discuss aspects of socially responsible policies and practices with regard to triple-bottom-line businesses for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Listen to this interview with Michael O'Leary, co-author of Accountable: The Rise of Citizen Capitalism.
Interview Insights
Top 3 Takeaways from this Interview
With half of the American workers feeling no sense of meaning in their jobs, organizing a company around purpose is a great way to recruit, retain, and motivate a winning workforce.Three in four Americans distrustful of corporate executives, the purpose is a great way to show consumers that a company is built around more than value extraction.Business leaders say they agree: nine of 10 think that serving stakeholders is important.
Read the Show Notes from this Episode
Doug Peters, Warren's high school debate teacher, made a lasting impression. [1:23] Warren describes lessons that Mr. Peters taught him about the power of doing things the right way. [2:15] Citizen capitalism explained. [3:29] The high rates of return in the world of citizen capitalism. [4:26] The historical perspective in relation to investing and human labor. [6:09] The importance of establishing an employee-oriented mission charter. [9:20] Policies or companies who have policies that aim to make their businesses a better place to work. [10:47] Investors with a long-term perspective and shares an example of a socially responsible company. [13:25] Answers to some of the key questions that all investors need to be asking. [15:22] Warren discusses social impact funds and socially-oriented investing. [18:45] My Quest for the Best Lightning Round begins [23:10]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Michael O'Leary, co-author of Accountable: The Rise of Citizen Capitalism
Michael O'Leary and Bill Ringle discuss the details and examples of companies that choose to make social and environmental goals central to their profit and purpose as B-corporations.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Effective evangelization requires more robust conversation between impact investors and our largest public companies, and active participation in helping them to set common standards for ESG measurement and impact best practices.Half of professionals feel no connection to their company’s mission or sense of meaning in their work.Today, two-thirds of Americans do not believe the financial system is benefiting the economy.
Read the Show Notes from this Episode
Michael shared how he was influenced by former governor of Massachusetts Deval Patrick on accountable capitalism. [1:35]Major arguments or position that supports capitalism's continuation. [3:49]Examples of companies that looked at bringing together, integrating, and reunifying some of those separations and gaps. [7:06]How to perceive capitalism and environmental and social responsibility. [10:55]Example of a company that had changed into a B-Corporation. [14:54]Business decision-makers who have become consciously aware of social issues. [19:16]Warren Buffet and his pursuing more than just financial returns. [26:45]Michael discusses impact investing. [28:34]Warren Buffet's The Giving Pledge. [30:35]Other metrics for responsible capitalism. [41:02]Michael shares useful resources in the ESG space. [47:02]My Quest for the Best Lightning Round begins. [48:44]
Listen to this interview with Warren Valdmanis, co-author of Accountable: The Rise of Citizen Capitalism.
Expert Bio
Michael O'Leary was on the founding team of Bain Capital’s social impact fund. Previously, he invested in consumer, industrial, and technology companies through Bain Capital’s private equity fund. He has served as an economic policy advisor in the United States Senate and on two presidential campaigns.
Wayne Baker, PhD, author of All You Have to Do Is Ask: How to Master the Most Important Skill for Success.
Wayne Baker and Bill Ringle discuss the art of asking others for assistance and overcoming the most common obstacles for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key 3 Takeaways from this Episode
Research shows that when we can ask for help, we are less frustrated at work or at home.Sometimes we don’t ask because we think no one is willing or able to help. Research shows just the opposite: that people are willing and able to help if you ask them.Getting the support we need to achieve our goals, at work, and in all the rest of life, is too often inhibited by difficulties we face in asking for it.
Read the Show Notes from this Episode
Wayne describes how his father encouraged him, and in particular how it helped Wayne ask for help from a middle school French teacher who he found intimidating. [1:35]How Wayne became the Director of the Center for Positive Organizations. [4:06]Ways that positive psychology publications influenced his work. [6:22]Wayne talks about positive deviance and reflective best self. [7:10]Most people will help you when you ask, his research and experience has shown. [12:50]Wayne describes a model for making an effective request. [15:13]Wayne shared an example of a person who applied this practice [16:46]The reciprocity ring explained. [24:50]Wayne tells about the "rapid-fire session" and how it can be used. [29:50]Wayne describes the glow of giving. [32:30]My Quest for the Best Lightning Round begins [33:17]
Expert Bio
Dr. Wayne Baker is the Robert P. Thome (“toe-may”) Professor of Business Administration at the University of Michigan’s Ross School of Business and Faculty Director of the Center for Positive Organizations. His teaching and research focus on positive organizational scholarship, values, and social networks. Dr. Baker is author of All You Have to Do Is Ask (published January 2020) as well as five other books and many scholarly articles. His other books include Achieving Success Through Social Capital, United America,
Karin Hurt, author of Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers and Customer Advocates.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Karin Hurt and Bill Ringle discuss applications of building courageous cultures where practical steps and insightful questions can be followed by small business leaders.
Alex Goldfayn is the author of 5 Minute Selling: The Proven, Simple System That Can Double Your Sales ... Even When You Don't Have Time.
Alex Goldfayn and Bill Ringle discuss the four pillars of effective sales and some of the key reasons that business development and salespeople overcomplicate and add inefficiencies into the process, and what you can do about it to improve your sales quickly.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Selling more, and doing so quickly, is a function of thinking the right way – confidently, boldly, optimistically – and then communicating your optimism systematically to your customers and prospects. Fast sales growth is a function of mindset change and a system of simple behaviors.Call customers and prospects proactively, when you don’t need anything urgently, to see what they are working on and what you can help with.
Read the Show Notes from this Episode
Alex shared how his father, who trained as an electrical engineer and immigrated to the United States and to work as a janitor and restaurant dishwasher while learning English before advancing, taught him two key lessons: the value of perseverance and how education unlocks opportunities. [1:30]Alex discusses the distinctions between marketing and sales. [4:10]What activities occur in marketing vs. sales, so you know when to change your response. [5:15]One of the keys to effective selling it to make contact with your prospects and buyers regularly, and Alex explains how giving speeches and talks plays this role in his business. [9:20]Alex shares his sales strategies. [10:09]The 4 pillars of effective sales: brief but vital routines, a positive, proactive mindset, tactical scripting, and tracking that leads to accountability and momentum. [11:41]One of the biggest objections (source of resistance) to learning a new sales system comes from the mesh of experience and expectations of having experienced sales people put what they are doing in writing and visible to others. [12:28]A success story in implementing the 5-Minute Sales processes and how quickly momentum changes with conf...
Dr. Todd Pressman, author of "Deconstructing Anxiety: The Journey from Fear to Fulfillment."
Todd Pressman and Bill Ringle discuss the 5 core fears at the base of anxieties and the relief that comes from releasing them for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
A single core fear exists at the root of ANY problem or obstacle to success. We must thoroughly deconstruct our anxiety down to the core fear and chief defense that created the trouble in the first place.The vast majority of our fears and anxieties are completely imagined projections built on ideas learned long ago that have no bearing on our circumstances today.
Show Notes for this Episode
Todd shares how his father, also a psychoanalyst (who studied with students of Dr. Freud as well as many Eastern masters) sparked great conversations that accelerated Todd's own curiosity and journey of understanding of human nature. [1:38]Todd talks about a time when his father's principles had helped him in his life. [3:14]He explains the perception of fear, anxiety, and the present. [6:10]Todd talks about mental distortions and manipulations of fear. [9:01]Todd conveys how to deconstruct fear/anxiety when it sets in. [11:14]He describes the concept of Core Fear in the Deconstructing Anxiety model. [13:54]Todd shares an example wherein he helps a client deconstruct anxiety. [16:24]Todd informs us about visualization and moving forward past the fear and anxiety. [22:31]My Quest for the Best Lightning Round begins. [23:46]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Todd Pressman, Ph.D. is a clinical psychologist,
Maki Moussavi is the author of The High Achiever's Guide: Transform Your Success Mindset and Begin the Quest to Fulfillment
Maki Moussavi and Bill Ringle discuss how failure, loss, and control generate fear that prevents us from taking the actions that lead to our most desired business and living conditions for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Clarify your limiting beliefs and the outdated mindset that has been holding you back.Identify the external or internal factors that drive you.Show you how to take inspired action and commit to the vision you have created for your life.
Read Show Notes for This Episode
Maki shares that Eleonor Roosevelt is her influencer and had greatly impacted her life. [1:00]Maki shares with us a time when she applied Mrs. Roosevelt's principles in her life. [1:41]Maki talks about advice she would give to her younger self now that she has more experience. [3:26]Maki answers "are you responsible for who triggered you?" [05:59]Maki discusses some metaphors on mindsets when it comes to genetic/genetic counseling. [08:28]Maki explains "Don't just pray and row the damn boat." [11:33]Maki shares an example of a company that had an issue with mindsets. [14:01]Maki talks about mental muscle and how to develop it. [18:25]Maki shares transformational coaching can be and her personal experience on it through her boss. [20:40]Maki comments on expectations on the life coach. [25:13]Maki commends 2-3 questions as a success checklist. [26:24]Maki shares her personal experience in applying the success checklist she shared. [28:38]Maki elaborated on 3 ways that fear makes you its bitch. [32:01]My Quest for the Best Lightning Round begins. [27:01]
Expert Bio
Maki Moussavi is a transformational and executive coach, speaker, and author who helps professionals who are unhappy despite their career success. As a transformational empowerment coach she focused on helping others live according to their own desires and definitions of success and happiness, in reducing mental overwhelm and noise in order to provide clarity ...
David Dye, author of Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates
David Dye and Bill Ringle discuss the strategies and tactics for designing a work culture for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Leaders who want their team to solve more problems or to bring more ideas need to provide clarity about where they’re headed and what matters most.
Over time, solutions-focused leadership behaviors will shift the culture from safe silence to consistent contribution and give organizations a distinct competitive advantage over others who allow employees’ best ideas to remain hidden.
Building a culture of consistent contribution takes time, but with a deliberate focus on your leadership development and systems, you can help managers feel confident to ask and reluctant employees feel more comfortable to share.
Read the Show Notes from this Episode
David talks about Gary Pratt, one of his first scout masters, and how Gary supported and challenged David. [1:40]
David shares how Gary made it cool to make and keep commitments. [3:02]
David discusses what is courage from the workplace from your perspective. [6:26]
How courage in the organization can help and be implemented during the pandemic lockdown. [8:59]
How do we start the conversation and help leaders to adjust into the "new normal." [13:46]
David explains how to navigate the narrative. [15:26]
He discusses how to cultivate a communicative culture of solution-focused problem solvers. [19:04]
Micro innovations explained. [26:01]
How candor matters in creating a strong work relationship and culture. [28:05]
My Quest for the Best Lightning Round begins. [32:10]
Expert Bio
Author and international keynote speaker David Dye gives leaders the roadmap they need to transform results.
David works with leaders around the world who want to achieve breakthrough results without losing their soul (or mind) in the process.
He gets it because he's been there: a former executive and elected official,
Sandra Estok, author of Happily Ever Cyber: Protect Yourself Against Hackers, Scammers, and Cybermonsters
Sandra Estok and Bill Ringle discuss Happily Ever Cyber! for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
When you are not mindful of your cyber safety on your computer, your cyber world can be at risk and even endanger your family, causing undue loss of peace and stress buildup.
Hackers, scammers, and Cybermonsters lurk around every corner of the cyber world, trying to get your most precious information.
Cyber Criminal monsters are well organized and can be very powerful.
When you are present, you will protect yourself from cyber attacks, you will have a better online experience, and you will enjoy the mental health benefits of mindfulness.
Read the Show Notes from this Episode
Sandra shares with us who's her inspiration is? [1:03]
Sandra shares her inspiration and how Mrs. Merlin inspired her. [1:05]
She answers what are some of the trends that you're seeing related to cybersecurity during the pandemic lockdown as a result. [2:55]
Sandra tells how to detect fake news. [6:25]
Sandra suggests tips on how to screen information sent through ads and email. [8:24]
Sandra recommends how to protect yourself against cyber security and identity theft. [11:35]
Sandra talks about her experience about identity theft. [22:01]
My Quest for the Best Lightning Round begins. [27:10]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Sandra Estok is a keynote speaker, international bestselling author of the Happily Ever Cyber! series and Cybersecurity corporate trainer.
Merrick Rosenberg, author of The Chameleon: Life-Changing Wisdom for Anyone Who Has a Personality or Knows Someone Who Does
Merrick Rosenberg and Bill Ringle discuss making personality characteristics relatable, memorable, and useful day-to-day for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Knowledge of personality styles allows you to have greater understanding, empathy, and insight into dealing with your team, your customers, and other stakeholders.How you think, react, solve problems, and approach the world defines your creative expression.If managers are aware of the different behavioral traits, then difficult issues can be resolved before they turn into problems.
Read the Show Notes from this Episode
Merrick shares what he learned from the example of his father and grandfather. He absorbed the lessons of being in control of one's own destiny and also how each dealt with the struggles of being a business owner. [1:03]
Merrick recalls realizing the importance of being in charge of your business in order to create a positive, productive culture while he was in a job where the morale was horrible. [1:33]
Merrick discuss what sparked the idea for The Chameleon. [3:45]
Merrick says that it is based on DISC and model allows for a combination of different personalities in one individual. [8:50]
Merrick describes a dominant and secondary persona and how we relate to others based on the situation and our role. [9:46]
Merrick shares the effects of working out of your style or role. [10:50]
Merrick speaks about self-awareness and personal development. [12:42]
Merrick talks about the case study of pharmaceutical sales reps (parrots) and account managers (owls) who used to be in constant conflicts until they were able to understand and appreciate each other's differences and contributions. [14:14]
Merrick holds that "Observing others without judgement is the highest form of human intelligence." – Jiddu Krishnamurti. [18:45]
My Quest for the Best Lightning Round begins [22:51]
Subscribe to My Quest for the Best
Matt Sweetwood, author of Leader of the Pack: How a single dad of five led his kids, his business and himself from disaster to success
Matt Sweetwood and Bill Ringle discuss the qualities of purposeful perseverance and personal reinvention for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
The absolute best way to ensure long term survival and success is to continuously work on reinventing your business. The time you need to reinvent your business is when you have the most market share, momentum, resources and infrastructure to be a leader in a new business.The mistake that I think a lot of people make is that they wait until it’s too late in order to reinvent their business.We can win our kids, raise them to be happy and healthy people and manage to have a big, fun, and exciting life while we are doing so.
Read the Show Notes from this Episode
Matt shares what reinvention means to him. [2:05]Matt discusses what are the characteristics of reinvention. [3:38]Matt talks about how he reinvented Unique Photo to avoid its demise as digital cameras became commonplace. [07:41]Matt speaks about how to pivot from B2B to B2C business. [11:02]Matt shares his personal challenges while facing reinvention with companies he's run. [14:58]Matt talks about manning up for his kids. [18:40]Matt speaks how he found strength to overcome personal and business challenges. [19:49]Matt talks about how he added million users on the Bebe platform. [24:52]Matt shares how to consistency matters especially for brand. [28:01]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Matt Sweetwood is the CEO of Lux Now, a website that brings luxury goods into the sharing economy. Before Matt went to Unique Photo, a brick and mortar camera store in New Jersey. In his 29 years as CEO, Matt took Unique Photo from $1M in ARR to over $100M.
Matt is also the author of Leader of The Pack, a memoir that was a number one best seller in the self help category. Leader of the Pack tells the story of how suddenly becom...
Scott Belsky, author of The Messy Middle The Messy Middle: Finding Your Way Through the Hardest and Most Crucial Part of Any Bold Venture
Scott Belsky and Bill Ringle discuss the pitfalls to avoid and the practical tips for getting back on track for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Self-awareness is the only sustainable competitive advantage in business.
Hardship brings your teams together and equips you to endure for the long haul.
Nobody wants to inflict pain on their team, but quick and controlled pain is better than a drawn-out infection.
Read the Show Notes from this Episode
Scott shares how he learned about his work ethic and personal empathy from his father, an orthopedic surgeon. [01:39]
He shares how his father's lessons had helped him when he was tired and unfocused as a young man. [2:49]
Shares his experience as he wrote The Messy Middle. [3:29]
He talks about the "relative joy of creating." [5:04]
How you define when you're in a Messy Middle and how you orient others that this is part of the project. [7:59]
What are some effective ways to harness that conviction when leading your teams? [10:13]
Scott imparts advice about dealing with the long game. [13:39]
How to effectively develop teams. [15:56]
The consequences of fake wins at the expense of hard truth, and how to move forward from it. [21:15]
How to deal with your team truthfully in the context of Elizabeth Holmes' very public, disastrous experience. [22:53]
How Scott leads organizational change. [26:27]
My Quest for the Best Lightning Round begins [28:50]
Subscribe to My Quest for the Best
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Steve Herz, author of DON'T TAKE YES FOR AN ANSWER: Using Authority, Warmth, and Energy to Get Exceptional Results
Steve Herz and Bill Ringle discuss the importance of honest, constructive feedback to improve the performance of small business leaders and their teams.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
If you're looking to change the trajectory of your career, know that it's often a small tweak or adjustment that's needed.Embracing hard truths and critical feedback is the path to achieving your fullest professional and personal potential.Uncertainty is deeply unsettling, and more than ever before, people need their leaders to communicate about what is happening with authority, warmth, and energy.
Read the Show Notes from this Episode
Steve shares how his Dad started a law firm and inspired him to higher levels of success. [01:28]Steve discusses the qualities that it took to be successful in your own firm. [02:35]Steve talks about role models and visualization. [05:11]Steve states what he hoped the title of the book would convey. [05:44]Steve commends 3 elements that help people stand apart. [07:34]Steve talks about his purpose for his book. [10:28]Steve shares Joe Tory's success story as he served as the NY Yankees manager under owner George Steinbrenner for 12 seasons. [12:34]Steve talks about what people have to realize in order to elevate the importance of warmth in their careers. [17:40]Steve articulates the importance of clarity in recommendations. [20:38]Steve talks about how to get constructive feedback to help you improve. [22:59]Coach Tom Coughlin's success story at the NY Giants. [26:48]Steve shares a lesson from deep listening that comes from being able to watch a very well-written TV dialogue. [33:24]My Quest for the Best Lightning Round begins [34:42]
Expert Bio
The President and Founding Partner of IF Management, Steve Herz believes that anything is possible.
Just a few years ago, Steve was a portly fellow, about thirty pounds overweight, who could not swim. Undaunted by a lack of physical gifts, he set about to compete in the treacherous Gulf Coast Triathlon in Panama City, Florida. Shedding his extra girth while learning to swim, he met the six-foot waves, the 90-degree temperatures, and completed the prestigious Ironman qualifier in just under seven hours; all the while raising nearly $12,000 for the Leukemia Society and being voted Most Inspirational member of the Team in Training.
Amanda Setili, author of Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets
Amanda Setili and Bill Ringle discuss Fearless Growth: The New Rules to Stay Competitive, Foster Innovation, and Dominate Your Markets for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
Fearlesss growth is about how you can give up control to your employees, customers, to others in your organization but as a result actually have more eyes and ears looking out for you, helping you to be successful.Companies that can get comfortable in uncertainty can actually create a huge competitive advantage for themselves.Uncertainty creates opportunities to pull ahead of the competition and stay ahead.
Read the Show Notes from this Episode
Amanda shares her insight into the choice of title phrasing. Why did she pick the word "fearless" to use your book's title? [01:43]Amanda discusses how giving up a degree of control to gain a degree of control works in practice. [02:50]Amanda converse about how people can thrive in reaching their growth goals in the face of fear and uncertainty. [05:09]Amanda what practical people can do in order to increase their comfort in amid uncertainty. [06:02]Amanda shares what you want executives to have in mind to understand their customers in order to prepare for fearless growth. [09:43]Amanda provides an example of a company who's leadership that embraces this notion of finding out what the demanding customer wants. [12:33]Amanda discusses The "Feedback Loop." [14:50]Amanda talks about trust and its importance to how fast a company can move when pursuing fearless growth. [19:49]Amanda speaks about how everyone in a meeting might be willing to voice their ideas without fear [psychological safety]. [21:52]Amanda commends what kinds of behaviors that executives can review and see if they are present in their interactions with other leaders in the company. [24:12]Amanda shares ways to build more trust with customers. [26:43]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefi...
Megan McNealy and Bill Ringle discuss concrete, unexpected and inspiring ways to leverage body, mind and spirit well-being to achieve personal and small business success- especially in challenging and even crisis-level environments.
Ryan Gottfredson, author of Success Mindsets: Your Keys to Unlocking Greater Success in Your Life, Work, & Leadership
Ryan Gottfredson and Bill Ringle discuss insights into success mindsets so you can be the best version of yourself and bring out the best version of your people for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
Leaders need to create a habit that activates and exercises their positive mindset neural connections on a repeated basis.The more likely reality is that they are unaware of their mindsets that are causing them to process and behave in ways that they think are “best,” but are really suboptimal.Researchers have found that 90% of our thinking, feeling, judging, and acting are driven by our non-conscious automatic processes.
Read the Show Notes from this Episode
Ryan shares the importance of Michael Jordan, who appeared on a poster on his bedroom wall, in spite of the Chicago Bulls dominating the Utah Jazz during this time. [01:30]Michael Jordan represented that you can accomplish almost anything in life throug,h hard work and that greatness is within reach. [03:54]Brian talks about key principles of a mindset and how it differs from attitude, thinking, nature, or disposition. [06:56]Discussing the mindsets you need to be successful. [08:38]Ryan speaks about four pairs of mindsets critical for success. [10:32]He states what mindsets leaders need to have. [13:09]Ryan shares Pixar and Ed Catmull's leadership style. [18:57]My Quest for the Best Lightning Round [21:22]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Ryan Gottfredson, Ph.D. is a mental success coach and leadership consultant, trainer, and researcher. He works with organizations to improve organizations, leaders, teams, and employees by improving their mindsets.
Ryan is currently a leadership and management professor at the Mihaylo College of Business and Economics at California State University-Fullerton (CSUF). He holds a Ph.D. in Organizational Behavior and Human Resources from Indiana ...
Robbie Kellman Baxter, author of The Forever Transaction: How to Build a Subscription Model So Compelling, Your Customers Will Never Want to Leave
Robbie Kellman Baxter and Bill Ringle break down a case study of how to transform a business relationship into a membership model for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Read the Show Notes from this Episode
Robbie shares that the essence of the Forever Transaction inside the context of the membership business model. [1:40]Robbie discusses how Apple builds key components to the membership economy. [3:50]Robbie talks about membership for start-ups and small companies. [6:30]Robbie shares how to create a type of membership offering for your customers. [9:00]Robbie cites actual companies that embrace the membership economy. [10:18] Robbie shares how cannibalization can affect your business model. [12:42]Robbie discusses how important it is to find out what people are willing to pay for. [18:20]Robbie explains another benefit of memberships is eliminating the middleman so you can own the relationship. [18:57]
Expert Bio
Robbie Kellman Baxter brings over twenty years of strategy consulting and marketing expertise to Peninsula Strategies, her strategy consulting firm focused on helping companies leverage subscription pricing, digital community and freemium to build deeper relationships with customers. Her clients have included start-ups and mid-sized venture-backed companies as well as industry leaders such as Netflix, Oracle, Electronic Arts and eBay. Over the past 18 years, Peninsula Strategies has advised over 100 organizations in over 20 industries on growth strategy.
A sought-after writer and keynote speaker, Robbie has presented to alumni organizations at Stanford, Harvard and Haas, associations including the AICPA, the American Society of Association Executives, and the National Restaurant Association and organizations including the Wall Street Journal, and Coursera. She has been quoted on business issues in the Wall Street Journal, The New York Times, and Consumer Reports, and has had pieces published in HBR.org,
Mike Robbins and Bill Ringle discuss principles and examples of authentic appreciation, strong leadership, even when operating remotely, and the mindset qualities that allow and inspire high performance.
Atta Tarki, author of Evidence-Based Recruiting: How to Build a Company of Star Performers Through Systematic and Repeatable Hiring Practices
Atta Tarki and Bill Ringle discuss evidence-based recruiting methods and practices for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
It's not about having the right strategy or the right operating model alone – you have to have the best talent onboard.Employing a fresh approach to hiring can enable an organization to do things both better and differently to beat the competition.You will find better candidates by recruiting individuals who derive satisfaction from other aspects of the work than the compensation alone.
Show Notes from this Episode
Atta describes how reading George Orwell's perspectives on how an ideology (Communist Russia) intent on doing so much good, go so wrong. [1:32]He described how extraordinary impact matters. [4:32]Atta's perspectives on recruiting high-stakes top executives [6:05]What high-level poker players and well-hired executives have in common. [7:21]Thoughts on forming an effective hiring committee, following the "money ball" approach to recruiting [8:49]How to determine if a potential employee has a high ethical standard. [12:17]Contrasting antiquated hiring methods vs. evidence-based hiring methods. [15:01]Atta discussed traits of extraordinary candidates. [19:50]He advises to hire missionaries not mercenaries. [20:54]My Quest for the Best Lightning Round begins. [30:04]
Expert Bio
Atta Tarki is the author of Evidence-Based Recruiting: How to Build a Company of Star Performers Through Systematic and Repeatable Hiring Practices (McGraw-Hill; February 7, 2020).
He is also CEO and Managing Director of ECA, a 120-person specialized executive search firm. He leads ECA’s Private Equity and Venture Capital practice, where he supports PE-owned, VC-owned and other high growth companies with filling C-level positions.
Prior to founding ECA, Atta spent six years as a management consultant at L.E.K. Consulting.
Contact Info for Atta Tarki
Michael Huggins, author of Going Om: A CEO's Self-Discovery Behind Bars
Michael Huggins and Bill Ringle discuss the decisions and habits developed to build a stronger character and a bigger future under adverse circumstances.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
With the right perspective, adversity evolves into wisdom.Determine what's the overall culture of the company when it comes to adversity: fight or flight.As a business leader, we really don't take the time to understand what other obligations are imposed upon us.
Read the Show Notes from this Episode
Michael describes how his father's dedication to his family was a source of strength and security growing up. [1:18]As a WWII veteran, Michael's father had a strong sense of duty, a value which guided him to create an environment for his family to have a happy and enjoyable life. [2:15]What's your perspective on the role of being a responsible corporate officer and how people should view it? [4:24]He talks about what people should look for and investigate their culture in supporting a proper level of responsibility in their business [7:34]What is your lowest point during this part of your life? [13:50]Shares how he navigates through the experience of being imprisoned and his positive mindset [15:44]My Quest for the Best Lightning Round begins [18:38]
Expert Bio
Mike Huggins is a Wharton MBA graduate, CPA and former COO who ran a $2 billion business but ended up going to prison for as Responsible Corporate Officer misdemeanor for illegal activities that occurred under his watch but which he didn’t’ know about. He’s the author of Going Om – A CEO’s Self-Discovery Behind Bars (released on January 15, 2020)
Coming out of prison he turned down lucrative job offers and started the Transformation Yoga Project, a non-profit organization, and goes back into prisons working with incarcerated men to provide practical tools for them to help navigate life’s challenges both inside prison and when they are released back into the community.
Contact Info for Michael Huggins
Web address: goingombook.com
Travels from: Avondale, PA
Social Media Links
Books Authored by Michael Huggins
Resources Mentioned During the Interview
Michael's home page
Michael's Going Om book
Harvey Mackay, author of You Haven't Hit Your Peak Yet! Uncommon Wisdom for Unleashing Your Full Potential
Harvey Mackay and Bill Ringle discuss "You Haven't Hit Your Peak Yet!" Harvey's perspectives and advice for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Top 3 Takeaways from this Interview
The single greatest mistake a manager can make is to hire the wrong person. You cannot build a business with a revolving door.Taking care of customers is taking care of business, which is why you need to create a service culture.
Interview Insights
Read the Show Notes from this Episode
Harvey shared how his Dad, the head of the Associated Press for 35 years, demonstrated how to be a "hungry fighter" through his actions more than his words. [02:02]
Key milestones that really changed the trajectory of Harvey's business. [07:43]
What it is like to interview for a job at the Mackay Mitchell Envelope Co. [15:32]
Harvey's philosophy on networking. [19:44]
What do you say about people who wonder about 'how can you trust others'? [30:58]
My Quest for the Best Lightning Round begins. [35:57]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
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Expert Bio
Harvey Mackay has written seven New York Times bestselling books, three reached #1, and two were named by the New York Times among the top 15 inspirational business books of all time – Swim With The Sharks Without Being Eaten Alive and Beware The Naked Man Who Offers You His Shirt.
His latest book, You Haven’t Hit Your Peak Yet!, came out Jan. 29, 2020.
His books have sold 10 million copies in 80 countries and have been translated in more than 50 languages.
Harvey is a nationally syndicated columnist whose weekly busi...
David Benjamin, co-author of Cracking Complexity: The Breakthrough Formula for Solving Just About Anything Fast
David Benjamin and Bill Ringle discuss the ideas and applications of the Cracking Complexity method for solving complex problem solving for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Complex issues can be solved in a matter of days, not months, not years, a time frame supported by the authors' research and practice over three decades.Conventional approaches to problem-solving typically rely on small groups of smart people cloistered away tasked with deciding the best way forward.We need a new approach to complex problems that allow us to co-create in large groups.
Read the Show Notes from this Episode
Benjamin shares' who's someone who influenced or inspired him. [01:52]Can you remember a time early in your career where you drew strength and inspiration and made a decision based on these influences. [04:09]How do you define a problem with this approach? [05:01]How do you get interested in complex problem-solving? [06:38]Can you describe some key differences that stand out. [07:56]Is there an example of an organization or a leader that you worked with that has an issue where they came to the realization that they need to crack their own complexity? [15:33]What is it that leads him to realize that he had identified a larger problem and in order to solve it, it wasn't going to take a revolutionary approach? [17:20]My Quest for the Best Lightning Round begins. [22:01]
Expert Bio
David Benjamin is the co-founder of Syntegrity and the Chief Architect behind its implementation of the Complexity Formula as laid out in Cracking Complexity.
David regularly guides leaders and their teams through their application of the formula, helping them get to decisions and action in days, no matter the industry, type of challenge, or nature of the organization. In this capacity, David has become a trusted advisor to Fortune 500 companies and government leaders on how to organize for complexity and find traction in the face of the intract...
Stu Heinecke, author of Get the Meeting!: An Illustrative Contact Marketing Playbook
Stu Heinecke and Bill Ringle discuss ideas and examples from "Get the Meeting!" for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Contact marketing is a way of connecting that gets attention, stands out by expressing care and interest in the prospect.Cartoons double email open rates and “keep them opening.We won’t go anywhere if we don’t believe we are worthy of going somewhere.
Read the Show Notes from this Episode
Stu learned from his mentors Gahan Allen Wilson and Eldon Dedini, cartoonists at Playboy. [01:16]
When Stu reached out to them and made contact. [02:27]
How can a cartoonist create funds? Cite examples. [05:03]
A memorable auction that hje participated in. [06:06]
Stu expands on the utility of single panel cartoons for contact marketing. [08:05]
A takeaway for readers to apply in their business. [09:30]
The mindset requirements in order to do business with Gannett/USA Today. [10:20]
Elevating the refrigerator door clipping to a highly effective business process. [11:35]
Using digital technology to research and support contact marketing will succeed in attracting the attention of the VIP because we are all people at the end of the day. [26:29]
My Quest for the Best Lightning Round begins [29:10]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Dubbed by the American Marketing Association the “Father of Contact Marketing,”
STU HEINECKE is a Wall Street Journal cartoonist, hall of fame-nominated marketer and the bestselling author of How to Get a Meeting with Anyone and...
Amanda Setili, author of The Agility Advantage
Amanda Setili and Bill Ringle discuss The Agility Advantage: How to Identify and Act on Opportunities in a Fast-Changing World for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Agility as the ability to see what's going on in the marketplace, anticipate what might happen next and capitalize on finding a way to create something good on whatever changes that's coming at you.The faster and more surprising the change, the greater the advantage for companies that respond quickly.Marketplace changes create new opportunities for us to surge ahead of competitors.
Read the Show Notes from this Episode
She shares how Mrs. Tidwell, her fourth-grade teacher, sparked Amanda's curiosity in science through designing and conducting chicken egg experiments. [1:20]
Amanda recalls a time when that boldness and curiosity that her mentor taught her had influenced her life. [2:22]
Defining what agility is in the context of business change. [4:42]
Amanda explains capitalizing on change [5:15]
Identifying an opportunity that's worth pursuing. [7:18]
How she helps companies find ways to take advantage of the opportunities and to not sit in the decision making process too long. [9:15]
Examples of how she set some metrics for learning and the value of achieving that learning goal. [11:19]
Subtle ways that the roles of creativity and agility are closely intertwined. [12:43]
Using data to analyze the market. [16:01]
Examples of symptoms that a corporate leader might be experiencing that would indicate a need for greater agility. [19:07]
My Quest for the Best Lightning Round begins [22:11]
Expert Bio
Amanda Setili is president of strategy consulting firm Setili & Associates. An internationally acclaimed expert on strategic agility®, she gives her clients—including Cardinal Health, Coca-Cola, Delta Air Lines, The Home Depot, UPS and Walmart—unbiased and laser-clear advice on how to respond quickly and intelligently to a changing marketplace.
David Komlos, co-author of CRACKING COMPLEXITY: The Breakthrough Formula for Solving Just About Anything Fast
David Komlos and Bill Ringle discuss the approach to solving complexity that generates new solutions, new revenue streams, and new ways to impact your market for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Top 3 Takeaways from this Interview
Complexity is the defining challenge, whether it manifests as a growth challenge, a talent challenge, taking out costs challenge, or innovation challenge.If you can engage people in deep dialogue and if you can immerse them in something that matters to them, they bring their full power to bear.Just as form follows function and structure follows strategy, the approach you take to solving a problem has to follow the kind of problem it is.
Interview Insights
Show Notes from this Episode
David shared that his grandmother was a positive influence in his life and was the "embodiment of how life is 10% of what happens to you and 90% what you do about it." [01:20]
What initially drew your interest to becoming expert on this topic? [02:58]
Where you consulting or was tis something you pushed? [03:54]
How Syntegrity was formed. [04:18]
Syntegrity's focus today. [05:09]
Can you give an example of a company that's shifted its course as a result of your work? [06:23]
The three levels of problems defined – simple, complicated, and complex. [08:25]
My Quest for the Best Lightning Round begins [33:45]
Expert Bio
David Komlos, CEO of Syntegrity, is an entrepreneur, early-stage investor and speaker who has helped change the way many global leaders approach their top challenges.
From Fortune 100 transformation to international aid, content creation in sports and entertainment to improving access to life-saving products, David advises top leaders and enterprises on how to dramatically accelerate solutions and execution on their defining challenges.
He frequently speaks on topics related to complexity, fast problem-solving and mobilization, and scaling talent.
He lives with his family in Toronto.
Marcela Magda Popa, author of Keep Away from GRAS (Generally Recognized As Safe) Why “Safe” Everyday Products Are Making You Sick and Simple Strategies to Recover Your Health
Marcela Magda Popa and Bill Ringle discuss the principles behind the supposedly inactive and inert ingredients that can interfere with your health and well-being for small business leaders to make more informed choices for yourself, your staff, and your family.
Visit https://MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Donna Marks, author of Exit the Maze - One Addiction, One Cause, One Cure
Donna Marks and Bill Ringle discuss the common symptoms and issues relating to addictive behaviors that all small business leaders need to know.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top Take-Aways from this Interview
Addiction is something you are doing in spite of negative consequences: suffering, financial loss, destroyed relationships, physical impairment, etc.All addictions are merely a substitute for love. A person who is full of love will have no desire to substitute addiction for love.Business owner addictions are commonly related to gambling, drinking, or pornography.
Read the Show Notes from this Episode
Donna Marks shares how her grandmother's support of her family's welding business was an early positive role model. [01:19]
She defines addiction based on her work and research. [03:44]
What are some of the causes that you think are common for business owners and the harm they're doing? [04:40]
What is the threshold that crosses from something that you do occasionally or is already an addiction? [05:15]
Shares what are some of the addictions for women? [08:35]
What's the one cure that you advocate in the book? [09:01]
What are the common misconceptions about Freud relating to this area? [11:20]
Why is it important for us to be aware of the addiction is in our lives and what should we do about it? [12:21]
She shares some books and resources about addiction [16:15]
What should someone consider and do once you feel like you need to get some help? [16:35]
Expert Bio
Dr. Donna Marks, is a psychoanalyst, licensed addictions counselor, author, consultant, public speaker, and an instructor of A Course in Miracles, in Palm Beach, Florida.
For over 30 years, she has helped thousands of people break patterns of addiction.
Her second book Exit the Maze - One Addiction, One Cause, One Cure, explains why the current treatment models have failed and how addiction can be healed and even prevented. It is her mission to save 1 million lives by 2030.
Contact Info for Dr. Donna Marks
Web address: www.drdonnamarks.com
Travels from: West Palm Beach, FL
Social Media Links:
Books Authored by Dr. Donna Marks
Resources Mentioned During the Interview
www.drdonnamarks.com
Micah Solomon, author of Ignore Your Customers (and They'll Go Away)
Micah Solomon and Bill Ringle discuss how to mine the valuable insights your customers share without letting them hurt you or your people for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Customer service is the new marketing. Positive or negative, it’s what determines the public’s impression of your company more than ever before.If you neglect your customers, it’s probably going to hurt you more than it hurts them.Make it clear from the first days of an employee’s tenure that the way things are done around here is with customer-focused flexibility.
Interview Insights
Read the Show Notes from this Episode
Micah shared who inspired him [1:27]What does top customer service looked like and why is it rare today? [2:35]Micah talks about participatory customer service [03:40]Can you give an example of a company that provides participatory customer service? [04:18]Micah discusses if it's expensive to provide excellent customer service [09:48]What are some other things that business leaders can do to differentiate themselves from their competitors? [12:13]Talks about timeliness apropos excellent customer service experience [17:01]How does successful companies deal with the cliff of satisfaction? [17:40]What's some insight or advise you can offer to ask better questions or events to have an opportunity to ask customers if something went well [24:45]How can you use social media to extend your customer service? [26:01]
Expert Bio
Micah Solomon delivers his expertise on customer service, the customer experience, consumer trends, hospitality, and company culture to major companies.
He is a consultant, keynote speaker, trainer, and training designer on these subjects, and the author of several books including Ignore Your Customers (And They’ll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience.
Company leaders call on Micah to mystery shop and transform their company’s customer service and bottom-line results — and he is known as “the customer service turnaround expert.”
Solomon is a senior contributor to Forbes.com and his expertise has been featured in The New York Times, Harvard Business Review, Inc., Bloomberg Businessweek, ABC, CBS, and NBC.
Contact Info for Micah Solomon
Web address: www.micahsolomon.com
Travels from: Seattle, WA
Social Media Links:
Julie Winkle Giulioni, author of Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want
Julie Winkle Giulioni and Bill Ringle discuss Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
By working topdown, from the leaders changing their mindset to create the structures and the culture that allow conversation and expanding one's current roles to start to replace some of the old pictures of what career development and career success look like.The time pressure and the need to get up to speed isn't the pressure felt by the managers alone but also felt by the employees across the board.Developing talent is one of the most significant drivers of employee engagement.
Interview Insights
Read the Show Notes from this Episode
Julie shares her inspiration and how he inspired her. [1:20]Why people overlook professional development in business. [04:02]The time pressure on both managers and employees [09:28]"Different titles" to different responsibilities [12:23]An example of a leader who stood up and said we want some guidance on development. [19:05]Some of the outstanding changes that occurred, [24:33]My Quest for the Best Lightning Round begins [26:20]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Julie Winkle Giulioni is the co-author of the Amazon bestseller, Help Them Grow or Watch Them Go: Career Conversations Organizations Need and Employees Want. She’s been identified by Inc. Magazine as one the Top 100 Leadership Speakers. She writes monthly columns for Training Industry Magazine and Saba’s Talent Space and regularly contributes her thought leadership to The Economist, SmartBrief, Saba’s TalentSpace, the Conference Board’s Human Capital Exchange and other publications.
Julie works with clients domestically and internationally to design, develop, facilitate, and evaluate performance improvement strategies in support of business needs.
Janet McKee, author of Stressless Success: How to Become the Next Stress-Free Millionaire
Janet McKee and Bill Ringle discuss surprising insights relating to accomplishing more in your business and personal life without additional stress and struggle for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
There is a big difference between being busy and productive vs. being stressed.By shifting one's beliefs, energy, and process around some issue, opportunities can land in one’s lap with very little effort.Although a constant state of stress has become the new norm for many working adults, the physical and mental toll is crippling their chances at success and happiness.
Interview Insights
Read the Show Notes from this Episode
Janet shares how her father, Joe, influenced and inspired her [1:01]
She shares her definition of "A truly rich life" [02:25]
What are some examples of experiences, teachings or books that you change how to view things and opened new possibilities for you in particular [05:31]
What is a particular moment when you suddenly realize that you might not have to work as hard as you believe in order to achieve success. [06:57]
How did you put your blinders off? [11:07]
She described a method of reassessing the situation with greater potential for positive outcome [22:45]
My Quest for the Best lightning round [28:00]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Janet McKee, Speaker, Best-Selling Author, High Performance™ Success Coach, Wellness Expert and CEO of SanaView, is on a mission to inspire and teach how to embrace a better life.
She earned her MBA from the University of Pittsburgh and a Wellness Degree from Columbia University. She held positions in several Fortune 500 companies.
Through her program called Stressless Success Shift and presentations as a speaker, she aims to inspire others to break negative patterns and achieve greater success.
Contact Info for Janet McKee
Web address: www.sanaview.com
Tamsin Astor, PhD, author of Force of Habit: Unleash Your Power by Developing Great Habits
Tamsin Astor and Bill Ringle discuss Force of Habit: Unleash Your Power by Developing Great Habits for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
We make 35,000 decisions per day.Having the right habits in place it will serve us rather than detract from our progress.Going to yoga once a week, starting a meditation practice, or journaling about how we feel every morning are simple ways to tune in to our body’s language.
Interview Insights
Read the Show Notes from this Episode
Tamsin tells about her inspiration and how these events influenced her to connect to her potential. [01:21]
What's an example of advice she shared with you? [03:05]
Can you think of a moment in your twenties when that advice served you? [04:37]
What else can you offer as an insight into whet we need to be thinking about in terms of using our mindset? [05:31]
Tamsin shares her experience transitioning from Great Britaian to the United States. [08:40]
Do you recognize what Yoga gave you at that point in your life? [11:20]
My Quest for the Best Lightning Round [23:20]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Tamsin Astor, PhD is the founder and Chief Habit Scientist of Yoga Brained Coaching. She is known for giving her clients the tools to shift their mindset, organize their vision, and improve their habits to create an efficient, productive business. We make 35,000 decisions every day, which leads to decision fatigue. Dr. Astor helps her clients reduce the amount of overwhelming decision-making they do by harnessing their goal-achieving machine, aka, their brains.
Prior to coaching, Tamsin was an academic and then a consultant, using yoga and meditation to support children and therapists, and teachers and students, on the ADHD and autism spectrum and in struggling inner-city schools.
In addition to her coaching and consulting practice, Dr. Astor is an avid traveler and foodie taking her three ki...
Rita Wilkins, author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom
Rita Wilkins and Bill Ringle discuss the principles and applications of downsizing for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Getting a clarity and a vision for what do you want is important in decluttering.Find ways to upgrade your life without having to buy stuff.To live a simpler less cluttered life, you first need to stop buying more and then also take a moment to look around to see how much you already own.
Interview Insights
Read the Show Notes from this Episode
Did you studied design in school? Is that what you grew up wanting to do? [03:03]
What are the challenges that you faced externally while you make this transition? [06:53]
What is an example of someone who asked you how to begin decluttering? [10:43]
What are the biggest obstacles you helped her with? [12:21]
What are the couple of answers that she found out for herself? [13:14]
My Quest for the Best Lightning Round [16:25]
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Rita Wilkins, also known as The Downsizing Designer, is a nationally recognized interior design and lifestyle design expert, TEDx speaker and author of Downsize Your Life, Upgrade Your Lifestyle: Secrets to More Time, Money and Freedom. For the past 35 years, she has designed thousands of interiors throughout the US. She speaks to Baby Boomers on the impact of living abundantly with less and live a life they love…by design!
She speaks to audiences on the impact of living abundantly with less and challenges her audiences to disrupt their status quo thinking so they can have more time, money and freedom to pursue what matters most to them. Rita’s dynamic, transformational speeches inspire, impact and influence people to live the life they love by design!
Contact Info for Rita Wilkins
Web address: https://www.designservicesltd.com/media/
Travels from: Greenville, Delaware
Social Media Links:
Cole Nussbaumer Knaflic, author of Storytelling with Data: Let’s Practice!
Cole Nussbaumer Knaflic and Bill Ringle discuss how data can be an integral part of storytelling for small business leaders, so that it leads to better insights and better business decisions.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Start by considering your audience, be very clear on what the point is that you are trying to make.Consider what flow will work best for your audience and your situation and how can you make that data really tell a story that is going to engage your audience.Figure out what does the audience need to know to be in the right frame of mind for the information that's going to provide them with.
Interview Insights
Read the Show Notes from this Episode
Cole tells about her inspiration and how they influenced her to connect to her potential. [01:25]People use stories to amplify the effectiveness of using the data to be persuasive. [03:15]It is necessary to change the way your organization communicates with data. [04:18]Cole shares that we are responsible for bringing our audience on a journey, understanding and structuring our story to their needs. [05:16]She recommends that thinking about our data in this way it really forces us to consider our audience and their needs and framing for them. [06:44]How you use this method to help people build effective teams [08:35]Figure out what does my audience need to know to be in the right frame of mind for the information I’m going to provide them with. [12:42]Isn't this what a dashboard supposed to do? [24:10]My Quest for the Best Lightning Round begins. [28:20]
Expert Bio
Cole Nussbaumer Knaflic tells stories with data.
She is founder & CEO of Storytelling with data (SWD) and author of #1 new release storytelling with data: let’s practice! and the best-selling book, Storytelling with Data: a data visualization guide for business professionals, which has been translated into a dozen languages, is used as a textbook by more than 100 universities, and serves as the course book for tens of thousands of SWD workshop participants.
Prior to SWD, Cole’s experience and perpectives were honed through analytical roles in banking, private equity, and as a manager on the Google People Analytics team. At Google, she used a data-driven approach to inform innovative people programs and management practices and traveled to Google offices throughout the US and Europe to teach the course she developed on data v...
Sai Huda, author of Next Level Cybersecurity: Detect the Signals, Stop the Hack
Sai Huda and Bill Ringle discuss cybersecurity risks that businesses of all sizes and in all industries must mitigate.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Cybersecurity systems and principles are designed to safeguard websites and web applications from attackers seeking to disrupt, delay, alter or redirect the flow of data.With cyber hackers coming up with new and determined methods of threat that are increasingly difficult to detect, making attacks more dangerous than ever before.The key to success is to know all about your crown jewels, what are they, where they are, what are the signals of the hacker trying to steal them, and what are the top three risks to mitigate in order to properly protect the crown jewels.
Interview Insights
Read the Show Notes from this Episode
Sai tells about his inspiration and how they influenced his to connect to his potential. [01:19]What's his influencers' example that influenced your life and career [02:15]What are the mistakes that people have that overlooks cyberthreat? [03:27]Sai shares his personal example on data theft which had driven him to create cyber security solutions and write the book [05:45]There are so many threats out there that so many small business owners feel overwhelmed, can you break it down in like 2 or 3 big areas that they need to be aware of [07:18]Do you recommend that businesses do some sort of regular periodic audit to make sure that it is tightly configured as much as possible? [11:05]Who are the ethical hackers? Sai shares guidelines on how to search for legitimate ethical hackers. [13:30]He shares about supply chain management and cyber security [17:58] Sai talks about finding your network openings or your crown jewels [21:16]He shares sources on cyber security [22:45]My Quest for the Best Lightning Round [24:02]
Expert Bio
Sai Huda is experienced as a risk and cybersecurity expert and business leader with over 20 years of hands-on experience. He served seven years as the GM, Risk, Information Security, and Compliance Solutions at Fidelity National Information Services, Inc. (FIS), a FORTUNE 500 company serving over 20,000 clients globally.
Previously, he was founder and CEO of Compliance Coach, Inc., an innovative risk management software and consulting company serving over 1,500 clients in financial services, healthcare, and government sectors,
Cheri Torres, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement
Cheri Torres and Bill Ringle discuss the finer points of using questions to direct focus for better relationships and better outcomes using appreciative inquiry for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
When you focus on the problem or ask people what they did wrong, it shifts more energy into protective-defensive mechanisms and people lose (temporarily) their ability to be creative and productive.It is important to learn positive framing and asking generative questions in dealing with a difficult situation.The appreciative inquiry had been equated with the 5D methodology: Define, Discover, Dream, Design and Destiny/Deploy. It has so many more applications.
Interview Insights
Read the Show Notes from this Episode
Cheri shares her inspirations and how it inspired her. [01:20]
What led you to a field of study that lead you to appreciative inquiry? [4:30]
Why do we want to want people to think about what they did well rather than correcting mistakes they made? [7:32]
What do you look for to tell the conversation is negative, neutral or a positive conversation? [10:06]
Cheri gives small business owners recommendation on how they can implement appreciative inquiry [12:08]
Can you give an example of an actual company...[21:30]
Why do think people automatically think about their shortcomings? [27:36]
Do you have an example wherein you use AI in a different way? [29:03]
Can you talk to us through the differences between low and high performance teams? [36:09]Recap [41:02]
Expert Bio
Cheri Torres, Ph.D. is CEO at Collaborative by Design (cheritorres.com).
Her mission is to give people simple communication practices that empower them to design organizations and communities that flourish. She partners with people to catalyze positive change in workplaces and communities. The practices she introduces give leaders and teams the power to strengthen relationships, expand possibilities, and increase productivity and engagement through everyday conversation. These practices are grounded in neuroscience, positive psychology, and Appreciative Inquiry..
She’s written numerous books and articles; her most recent book is a Berrett Koehler bestseller, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement.
Jackie Stavros, co-author of Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement
Jackie Stavros and Bill Ringle discuss using Appreciative Inquiry for leading small business teams and for discovering valuable strengths and solutions.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Appreciative Inquiry is a collaborative approach to organizational change which focuses on strengths rather than on weaknesses.Conversations worth having generate shared understanding, new information, and possibilities for action to move forward.Appreciative inquiry-based questions are generative in that they demonstrate a genuine curiosity in a person, team, or situation.
Interview Insights
Read the Show Notes from this Episode
Jackie shares her inspirations and how it inspired her. [01:16]When we think of the energy that your father brought to you, how does that impact your life today? [2:53]What is appreciative inquiry? [3:31]Jackie shares an experience when she implemented an appreciative inquiry [4:48]What surfaced in taking a different approach? [7:26]Can you give us a little more insight into some of the direction that their decisions took or what is the revitalization plan? [8:23]How do you get started with appreciative inquiry? [10:47]Where would someone who's a manager of a business start by saying to people 'let's start asking questions'? [14:43] What are some attributes of people who succeed more often if they have this kind of quality or commitment when beginning to introduce AI into the organization? [16:20]My Quest for the Best Lightning Round [18:02]
Expert Bio
Jacqueline (Jackie) Stavros’ passion is working with others to create meaningful results for positive change.
She is a professor in the College of Business and Information Technology at Lawrence Technological University and Advisor for David L. Cooperrider Center for Appreciative Inquiry. She co-authored many articles and books with two recent: books, Conversations Worth Having: Using Appreciative Inquiry to Fuel Productive and Meaningful Engagement and The Thin Book of SOAR: Creating Strategy that Inspires Innovation and Engagement (soar-strategy.com).
She has worked across for-profit, nonprofit, government, and a wide spectrum of industries. She has worked in 25 countries using Appreciative Inquiry (AI) to affect the lives of thousands or people and hundreds of organizations improve capacity to thrive and increase performance.
Paul White, author of Rising Above a Toxic Workplace
Paul White and Bill Ringle discuss the causes of and cures for a toxic workplace for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Look out for 3 key signals of a toxic workplace: 1) a sick system characterized by disorganization and chaos, lack of communication, lack of accountability, and poor decision-making processes, 2) toxic leaders,
John Kotter, author of Accelerate: Building Strategic Agility for a Faster-Moving World
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Any company that isn’t rethinking its direction at least every few years and then quickly making significant operational changes is putting itself at risk.What they do not do well is identify the most important hazards and opportunities early enough, formulate creative strategic initiatives nimbly enough, and implement them fast enough.Communication across silos does not happen with sufficient speed or effectiveness.
Interview Insights
Read the Show Notes from this Episode
John tells about his inspiration and how they influenced him to connect to his potential. [01:30] Can you think of a way that their influence your decision that you made at some point in your career [02:30] The greatest leaders have a surprising thirst and capacity for and tendency to making themselves vulnerable when it serves them some purpose. [09:39] What are some of the things that they should pay more and then less attention to to have an impact and a capacity for leading in a turbulent environment [21:18] One of the characteristics of a leader is that they have a sense of opportunities and the critical ones, the bigger ones that exists around them. [22:23] They are dedicated to finding ways to help others work with them. [22:40] John talks about Dual operating system [31:18]
Expert Bio
John P. Kotter is a best-selling author, award winning business and management thought leader, business entrepreneur and Harvard Professor. His ideas, books, and company help mobilize people around the world to better lead organizations in an era of increasingly rapid change.
Professor Kotter’s MIT and Harvard education laid the foundation for his lifelong passion for educating, motivating, and helping people. His award-winning articles in The Harvard Business Review have sold more reprints than any other author’s, and his 2012 article, “Accelerate!” won the McKinsey award for the world’s most practical and groundbreaking thinking in the business/management arena.
His books have reached millions, and have been printed in over 150 foreign language editions. His 1996 book, Leading Change, was selected by Time magazine in 2011 as one of the 25 most influential business management books ever written. To supplement his books and expand on his ideas, Kotter has released several videos on his teachings, many of which are accessible to anyone interested in his work via YouTube.
Kotter’s research and pursuits in education, business and writing have earned the respect of his peers, helped transform organizations around the world, touched countless lives, and still inspires others to adopt his methods and spread the word. He continues to work to achieve his vision of “...
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Sylvia Melena and Bill Ringle discuss how small business leaders can use accountability to drive performance and results.
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Sylvia Melena, author of Supportive Accountability: How to Inspire People and Improve Performance
Top 3 Takeaways from this Interview
The purpose of accountability is really to support your team and to set them up for success.Accountability is really a way of driving performance and results.Progression is about helping them meet performance expectations if they aren’t already.
Interview Insights
Read the Show Notes from this Episode
Sylvia explains how her parents influenced her to connect to her potential. [00:47]Can you share with me an example of how excellence influenced a particular decision you made or the action you took? [03:01]When you put your effort and energy and someone recognizes you, it validates and it says that it was appreciated. [04:35]Was there a turning point that crystallizes that you want to teach appreciation? [05:06]Sylvia talks about her career as a consultant and a writer [07:30]Regarding the Model of Supportive Accountability, what else would you say to help someone get the gist about how to think about supportive accountability? [09:27]The bottom line of the model is about balancing supportive leadership and accountability. [09:33]What is it that can bring to a situation and allow managers to see themselves and allow them to do to rectify that situation? [10:34]What are the things that you teach about expectations that will help deepen the ability of the manager [12:27]She talks about congruence between her work and values [15:57]Sylvia talk about collaborative communication and explains it [17:51]My Quest for the Best Lightning Round [19:55]
Expert Bio
SYLVIA MELENA is the Founder and CEO of Melena Consulting Group, a leadership and management consulting and training company. She is also the architect of the Supportive Accountability Leadership Model, a simple but powerful framework that helps leaders engage employees, promote accountability, and boost performance.
Sylvia is the author of Supportive Accountability: How to Inspire People and Improve Performance. The book won an International Latino Book Award and a San Diego Book Award.
With a Master of Arts in Leadership and Organizational Studies and nearly 20 years in the trenches of management, Sylvia has led individuals, small teams, and entire workforces into notable performance improvement.
Jim Harter, author of It's the Manager
Jim Harter and Bill Ringle discuss the valuable, time-saving research available to small business leaders who are open to learning and improving.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
It's so important that organizations think beyond their own workplace; they think about setting people up for success down the road so they can know their strengths and pursue something that gives them energy.Leaders everywhere in the world have a tendency to name the wrong person manager and then train them on administrative things -- not how to maximize human potential.Change your management and leadership culture from being bosses to being coaches.
Interview Insights
Read the Show Notes from this Episode
Jim tells about his inspiration and how they influenced him to connect to his potential. [01:45]Can you think of a way that this understanding has affected your life? [02:39]When people have meaningful work to do they gotta pursue that which could make a difference in their self-importance. [03:02]It's so important that organizations think beyond their own workplace; they think about setting people up for success down the road...so they can know their strengths and pursue something that gives them energy. [04:33]What are some ways that small businesses can help bring about the people from your people? [05:47]An organization should have a clearly articulated mission & purpose [06:25]It's about what managers do with their employees when they discuss how their work connects with their work. [09:10]The elements of conversations that you find really help managers connect with everyone on the team. [10:25]Jim answers the question: What do you mean by the phrase "getting people done"? [16:18]Smaller organizations are in a position where they can affect the culture more easily. [22:45]We have to recognize that the role of the manager has to be a coach. [23:43]We have to reward individual achievers and they get the highest recognition in the organization. [23:50]My Quest for the Best Lightning Round [28:08]
Expert Bio
Dr. Jim Harter is the Chief Scientist for Gallup's Workplace Management and Well-being Practice.
Jim is the primary researcher and author of the first large-scale, multi-organization study to investigate the relationship between work-unit employee engagement and business results, including profitability, productivity, turnover, customer engagement, safety and health. Updated periodically, this study currently covers more than 82,000 business units and includes 1.8 million employees in 230 organizations across 49 industries and in 73 countries.
He is the coauthor of the No. 1 Wall Street Journal and Washington Post bestseller, It's the Manager, released in 2019. Jim's work has appeared in the Harvard Business Review,
Jon Gordon, author of The Power of Positive Leadership: How and Why Positive Leaders Transform Teams and Organizations and Change the World
Jon Gordon and Bill Ringle discuss the Power of Positive Leadership as applied in small business and professional sports teams.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Positivity within the team starts at a cultural level where you say this is the kind of culture that we're going to build, this our value, this is the importance of positivity to be a great team.As a small business owner, you're going to face rejection, adversity, challenges, and setbacks, and you have to have a vision of what you have to build knowing that adversity is gonna be part of the process.Leadership is a transferred belief and passion and energy.
Interview Insights
Read the Show Notes from this Episode
Jon shares about his inspiration - Ken Blanchard and how he influenced him to connect to his potential. [00:42]How did you break in with your first book and what was the result of that for your career? [4:05]What is it that you learn about overcoming rejection through that process that you might be able to pass on to small business leaders? [6:45]Jon talks about Michael Phelps attribute on how he manages his team [10:07]What are some tips and guidelines on how to manage "energy vampires?" [13:45]MQ4B lightning round. [19:24]
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Expert Bio
Jon Gordon's best-selling books and talks have inspired readers and audiences around the world. His principles have been put to the test by numerous Fortune 500 companies, professional and college sports teams, school districts, hospitals, and non-profits.
He is the author of 18 books including multiple best-sellers including, The Energy Bus, The Carpenter, Training Camp, You Win in the Locker Room First, The Power of Positive Leadership and The Power of a Positive Team. His latest book is The Coffee Bean: A Simple Lesson to Create Positive Change.
Jon and his tips have been featured on The Today Show, CNN, CNBC,
Paul White, author of the 5 Languages of Appreciation in the Workplace
Paul White and Bill Ringle discuss 5 Languages of Appreciation in the Workplace for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Job satisfaction is a key factor of employee retention and organizational success.Effective appreciation and recognition must be tailored and delivered personally and must be rele...
Lee Cockerell, author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at Disney
Bill Ringle and Lee Cockerell discuss how the Disney exec team relied on adaptability to customer feedback.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
#pp-podcast-2948 .ppjs__script-button { display: none; } #pp-podcast-2948 .pod-entry__author { display: none; } Lee Cockerell, author of Creating Magic: 10 Common Sense Leadership Strategies from a Life at DisneyShow Podcast Information
Top 3 Takeaways from this Interview
The highest customer satisfaction levels come from positive employee interactions.Leaders, as well as all employees, must question everything. This does not mean being contrary or argumentative.Be open to relishing and even welcoming problems; they are opportunities to make better policies, procedures, and processes.
Interview Insights
Read the Show Notes from this Episode
Lee tells about his inspiration and how she influenced him to connect to his potential. [1:17]He shares his professional journey [03:38]How did he get the adjective for the title "The Commonsense Challenge"? [4:59]Sometimes we got educated people that don't have much commonsense so they make a lot of mistakes, and their critical thinking skills and they don't think things through..Education is one part of being successful [6:01]Can you remember an example when you were in a meeting, Lee, and you heard people heading down a path toward a decision and you just knew you had to speak up because what they were proposing didn't make sense [7:04]Why is it important to convey that "Everyone is Important"? [10:20]Lee shares how he gets someone from a culture of noticing and experience from a culture where they are always told what wrong they were doing and getting them to think about how to do it right? [13:32]How do you help someone overcome that deep feeling of inadequacy or not being empowered to do something? [17:03]How to eliminate a hassle? [19:58]Take a focus on what's important. Look at people they're not healthy, they took better of their car better than they do themselves, and because they don't plan it. [28:13]How do you deal with that resistance to change? [29:26]Lee shares the book he read in the last year that had a positive impact on him [36:17]
Expert Bio
Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex, the ESPN Sports Complex and the ancillary operations support functions.
Lee joined the Disney organization in July 1990 as Director of Food and Beverage and Quality Assurance for the Disneyland Paris hotels. Prior to joining the Walt Disney World Co., he spent seventeen years in various executive positions with the Marriott Corporation and eight years with Hilton Hotels.
Lee is the best-selling author of four books on leadership, management and world class customer service; Creating Magic…10 Common Sense Leadership Strategies from a Life at Disney is now available in 18 languages; The Customer Rules...The 39 Essential Rules for Delivering Sensational Service is currently available in 13 languages; Time Management Magic…How to Get More Done Every Day Career Magic; and How to Stay on Track to Achieve a Stellar Career.
Lee and his wife Priscilla reside in Orlando, Florida. Lee enjoys teaching leadership, management and service excellence seminars, traveling, dining out and most of all spending time with his three grandchildren, Jullian, Margot, and Tristan.
Contact Info for Lee Cockerell
Web address: https://www.leecockerell.com/
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Michal Stawicki, author of Directed by Purpose
Michal Stawicki and Bill Ringle discuss Directed by Purpose
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Takeaways from this Interview
A personal mission statement is a compass to guide your life. Though the terrain of your life can change rapidly, using this compass will ensure you always find happiness and success.Creating a personal mission statement seems to be a good starting point to avoid common regrets at the end of your life.Always have the end goal in your mind. You are looking for your destiny. That's your ultimate focus.
Interview Insights
Read the Show Notes from this Episode
Q: So when you were growing up, who's someone who influenced and/or inspired you?A: The person who really inspired me was my father, and it wasn't by preaching, it was by example. [01:18]Q: How do you discover your purpose? What is purpose?A: It was reading "The Slight Edge" written by Jeff Olson in 2012. I was in vacation in Ireland, visiting my parents. And my sister read this book, and I borrowed it, I read it in one day, and I couldn't get rid of its message. And the message is "Success is simple discipline repeated over time." [04:48]I listened to Covey's advice to create a personal statement...And how did I define my statement? It wasn't really a statement, it was a document of about one thousand words, but it states everything I want to achieve in my life [06:42]Q: Can you talk about what mission statements in terms of either before and after you have mission statements in your life?...Also about others...A: Well, the absolutely stunning was observing is that my personal statement and what happened to my own life...my life statement was like shattering my self-limiting beliefs...For example I don't really feel that I am a writer after...and until February of 2015 I'm repeating this sentence, I am a writer.... [08:41]Q: What did you do about how to uncover your own strengths?A: One of my core values is self-discovery and it's part of my personal statement...I spent 15 minutes every morning writing one question about myself, and then trying to answer it...which was processed by my conscious mind mostly not just emotions and whatever comes from subconscious...and this is the way i discover myself. [13:41] Journaling force me to consciously process what's in me...those emotions, those plans, those ambitions...[15:46] Q: What's your approach with the question that you use as an example?A: Example, I ask myself "well,
John Brandt, author of Nincompoopery: Why Your Customers Hate You – and How to Fix It
John Brandt and Bill Ringle discuss Nincompoopery: Why Your Customers Hate You--and How to Fix It
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Quality through essential to value, is not longer a differentiating component of value – customers want more.One of the biggest gifts you can receive is a cus...
John DiJulius, author of The Relationship Economy
John DiJulius and Bill Ringle discuss The Relationship Economy.
Visit MyQuestforTheBest.com for complete show notes with more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Use technology to form basic tasks enabling their employees to focus on what's more important.Build a culture internally that creates an emotional connection with your employees with each other.Create a relationship built-in training for new and existing employees...
Steve Coughran, author of Outsizing: Strategies to Grow Your Business, Profits, and Potential
Steve Coughran and Bill Ringle discuss Outsizing: Strategies to Grow Your Business, Profits, and Potential for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Value Bombs from this Interview
Do not let metrics dictate the strategy – metrics are meant to measure the strategy.Building a robust,
John Lee Dumas, author of The Freedom Journal
John Lee Dumas and Bill Ringle discuss the success journey of Entrepreneurs on Fire as well as key principles from The Freedom Journal for small business leaders.
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Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Takeaways from this Interview
Define your niche clearly and accurately so that you know you're speaking to who actually represents the market you serve.Measure the daily downloads, episode download, month-over-month growth, and measure the engagement with your listeners.When you keep metrics that matter, then your business is going to succeed as a result.
Interview Insights
Read the Show Notes from this Episode
Can you describe your podcast and a couple of its attributes that make Entrepreneurs on Fire a unique podcast? [01:23]JLD shares a couple of the metrics that he used to measure the success of his podcast. [03:45]He answered: What are some struggles you faced when you werestarting out on your podcast adventure? [05:34]Gratitude is one attribute that keeps JLD encouraged even when the chips are down. [07:48]What's the mistake that you've noticed and encountered in people that really helped you to really be grateful? [09:48]JLD talks about the turning point wherein he realized the podcast will really going to take off [11:19]What are one or two of the key criteria you have knowing that you've been successful or pursuing the path of success as you defined it? [13:40]
Expert Bio
John Lee Dumas is the founder and host of Entrepreneurs on Fire, a business podcast where he interviews successful entrepreneurs and releases new episodes daily. He is arguably one of the most successful podcasters in the business.
Entrepreneurs On Fire launched on September 22, 2012. As of 2018, his podcasts have received 70 million downloads with 1 million monthly listens. Through EOFire, he has grossed over $16 million dollars since its launch, and his popularity and platform continue to grow with a core team of himself and Kate Erickson, supplemented by a handful of VAs.
John is the author of The Freedom Journal - The Best Daily Planner to Accomplish Your #1 Goal in 100 Days , The Mastery Journal - The Best Daily Planner for mastering productivity, discipline, and focus in 100 days! and The Podcast Journal - from idea to Podcast Launch in 50 Days!
He graduated from Providence College on an Army ROTC scholarship.
John was born and raised in Maine and now lives in Puerto Rico with Kate.
Katie and Gay's article on Operational Integrity
Katie Hendricks and Bill Ringle discuss integrity, operating agreements, and the underlying dynamics of strong relationships in small businesses and beyond.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
How appreciation can be used effectively as a management tool.How staying connected to your body through deliberate breaths helps you make better decisions.The importance of cultivating creativity in business relationships.
Interview Insights
Read the Show Notes from this Episode
Katie shares her inspirations and how they inspired her. [1:07]
Katie gives the definition of Integrity from her perspective. [5:06]
Bill Ringle highlights some of the key elements Katie shares about the principles of operational integrity. [6:08]
Katie discusses how integrity skills are doable and how one can practice the same. [7:04]
Katie tells what is it the people can do to strengthen their ability to listen and speak up before they are brought in an agreement they don't want to be part of. [8:47]
How three simple breaths can reset your physical and mental position. [9:57]
Katie tells us why we are addicted to adrenaline and fear. [12:38]
Why is it important to listen to our body when it is stressed out? [13:47]
How does doing things always in hurry hinders the creativity? [15:33]
Why is adrenaline a nonrenewable resource? [17:00]
How you can renew your fuel source?[17:50]
Katie speaks about the online resources where you can find her work on shifting fear. [22:51]
Expert Bio
Kathlyn Hendricks, Ph.D., BC-DMT, has been an evolutionary catalyst, successful entrepreneur and body intelligence pioneer since the 1970s. Passionate about the power of embodied integrity and emergence, her work explores the how of consciousness, the structures and practices that befriend and transform fear into presence, connection and creative solutions.
She is the co-author (with her partner Gay Hendricks) of twelve books, including the best-selling a, At The Speed of Life and the new Conscious Loving Ever After: How to Create Thriving Relationship at Midlife and Beyond. Katie has developed a unique coaching and leadership program that has trained hundreds of coaches in the U.S. and Europe.
She co-founded the Spiritual Cinema Circle and the Virtual Body Intelligence Summit. She has appeared on over 500 radio and television programs and traveled well over one million air miles as the ambassador for ...
Amy Franko - author of The Modern Seller: Sell More and Increase Your Impact in the New Sales Economy
Amy Franko and Bill Ringle discuss the ideas of the five modern selling skill sets that help small business leaders and others responsible for top-line growth rise above the competition.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Five roles to adopt for success in today's competitive marketplace: Entrepreneurial, Holistic, Social, Ambassador, and Agile.How to find the right prospects for clients, when buyer titles and responsibilities are often opaque.What it means to serve ambassador responsibilities in business growth positions.
5 Roles of the Modern Seller by Amy Franko
Interview Insights
Read the Show Notes from this Episode
Amy tells about her inspiration and how she influenced her to connect to her potential. [1:09]She tells how being the oldest among her four siblings, she had the leadership quality in her DNA. [3:08]Why in today's business climate having a new fresh idea or definition to follow critical? [4:00]She shares how a question from her client suddenly made her realize what she was missing and how she learned a huge lesson. [5:30]How to handle a list of priorities in a single go. [9:15]She elaborates from her book "The Modern Seller", the real concept of being a modern seller [11:44]Rather than price and product, what are the other three things you should look for? [13:40]The five roles required to be a modern seller: Agile, Entrepreneur, Holistic, Social and Ambassador. [16:56]Amy shares what an ambassador’s role is in greater detail. [21:00]My Quest for the Best Lighting Round begins [22:21]
Expert Bio
Amy Franko is a strategic sales expert working with professional services, insurance, and technology organizations to accelerate sales results. She’s a keynote speaker, sales strategist, and author specializing in B2B sales and sales leadership development. With over 20 years of client-facing sales experience, Amy began her career with global companies IBM and Lenovo before pivoting into entrepreneurship. Her book of business includes some of the world’s most recognizable brands. Amy’s book, Amazon , is an Amazon best seller and was also named a 2018 top sales book by Top Sales World. Learn more and download a free chapter at www.amyfranko.com.
Amy Franko is a strategic sales expert working with professional services, insurance, and technology organizations to accelerate sales results.
Ryder Carroll, author of The Bullet Journal Method
Ryder Carroll and Bill Ringle discuss the Bullet Journal Method – a technique used by millions worldwide – for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
Transform your vague ideations into meaningful goals, and then break those goals into manageable action steps.Track the past, organize the present, and prepare for the future.Spend time with things that are important and be mindful of how you spend your time.
Interview Insights
Read the Show Notes from this Episode
Q: When you are growing up who's someone inspired or influenced you that you think of today?
[0:56] A:His parents influenced him to do his best that he can do and he has learning disabilities that he had overcome because he is challenged to prove other people wrong when put down.
Q: So was Professor Peterson's belief in you as well that allowed you to tap into finding ways to learn the material and apply it...is that true?
[6:08] A: "You have the ability to solve your own challenges more so than you think you do."
Q: Do you remember the exact or even roughly the day or hour or what you are doing or who you are talking to and suddenly it hit you, "this isn't it!," and I may have wasted two years...what was it like for you?
[18:18] A: "If you don't know what you want you wouldn't get it. It's that simple."
Q: And then obviously once you had the right question, the idea to build a company around this time management system just become apparent, right?
[19:40] A: "People strive for what? what is the goal behind all the goals?"
[19:41] "It is a major distraction to focus on happiness because happiness is just emotion, it comes and goes, it is unrealistic goal. [20:10] "What happens next is trying to figure out ways that I could invest my time and energy in the things that would feel meaningful.
[23:34] "It helps people invest in time and energy that matter to them based on...their limited experience, making time to be meaningful."
Q: A task list really has much more depth to it when its connected to your reasons or your why for doing the tasks you're doing. That's such a great insight.
[24:40] "In general people are most frustrated when they don't feel like they're contributing, when their work is meaningless."
[24:48] "I feel like a lot of times it is our responsibility to find a meaning to what we're doing and we can do that if we just take the time to do so."
John Rossman, author of Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader
John Rossman and Bill Ringle discuss Think Like Amazon: 50 1/2 Ideas to Become a Digital Leader for small business leaders.
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Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Takeaways from this Interview
Create customer obsession—and grant your customers superpowers. Use metrics to create a culture of accountability and innovation.Master the magic of small autonomous teams.
Interview Insights
Read the Show Notes from this Episode
Q: When you are growing up, who is someone who influenced you or inspired you?
[1:55] A: How John attained confidence that he can tackle a rigorous academic domain like engineering.
Q: What does it mean to compete differently?
[2:49] A: "Not only do we need to be as an organization and as a leader great in our operational domains but you have to actually become great at creating change, envisioning change and making it happen and delivering business value to it."
Q: What's been your experience with some of the consultant clients that you worked with, that they, how they used the book in order to learn about creating change and develop things, some of the skills that they lacking when they first started in their work?
[4:18] A: "First of all it really starts with being honest, we need to...we can't rest on our laurels. And we need to actually invest ore and innovate more in our future. And so idea number three which is called Move forward to get back to Day 1 change the culture of status quo" is sometimes the starting point for that."
[5:22] "We have to think as leaders, we have change our own personal habit...You need to ask yourself, what are you willing to do differently"
Q: Am sure you would agree to the fact that some leaders are embracing the tools and have gotten some results with them first before they roll them out or expect others to do, they come about it from a much more credible place. Isn't that your experience?
[6:58] A: "You have to set the tone from the top. You have to not just go along with it but actually be the biggest advocate, the biggest adopt the idea that in order to make true, lasting full blown change."
Q: When you are in Amazon, what did they do with the culture to actually break into the DNA so that this idea of being a digital leader was part of everyone's' thinking?
[8:25] A: "We are hammering out these concepts of what being a platform company is about. We were hammering out our leadership principles."
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Gay Hendricks, author of The Big Leap
Gay Hendricks and Bill Ringle discuss making the big leap into your zone of genius for small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth
Top 3 Takeaways from this Interview
The challenge as you commit to the journey of bringing it forth, though, is that you have a lifetime of beliefs, fears and habits that have held you back – often subconsciously and in subtle ways.Improve your relationships by eliminating unproductive arguing and removing the Upper Limit Problems that lead to fights.When we realize how much power we have in our consciousness, you start to realize that you are after all focusing on the wrong kinds of questions in life.
Read the Show Notes from this Episode
Q: So when you were growing up, who's someone who influenced and/or inspired you?
[2:07] A: My mom really inspired me, Norma Hendricks, she was a writer, she was a journalist and wrote a daily column for the newspaper, a local newspaper...she really helped me in my early days cause I always knew I wanted to be a writer and so she would help me a lot when I was in high school learning how to compose themes that kind of thing. So she was my big inspiration. My granddad and grandmother...who lived next door and they were incredibly important to me growing up...then when I was about fifteen or sixteen I went to a Youth Day in Florida Southern University in Central Florida...and they had a guest minister that gave this incredible speech...and it was a key turning point in my life and his name was Jay Wallace Hamilton...he basically gave us this message that was so radically different from anything I've every heard within a church setting, he said "don't be afraid to be yourself...people are always gonna want to try to sell you on safety in life but go take some risks, find out who you are and let yourself be forged for the fire of life,"...and it kind of like rearranged my brain cells...it was very life changing for me... Q: Gay, let me ask you, can you recall thinking about and I've had, I can relate to some experience when somebody makes a single statement and suddenly re-calibrates and refocus your life because the word are so profound and applicable. Do you remember making a decision sometime and after that those words came to the fore and that sense of being able to have those limits removed or that encouragement to go beyond that to really be yourself and not be afraid to be yourself, really played a role in some decision or action you took?
Allan Dib, author of The 1-Page Marketing Plan
Bill Ringle and Allan Dib discuss the fine points of creating and using a one-page marketing plan to grow your small business quickly and cost-effectively.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top 3 Takeaways from this Interview
The difference between a good offer and a bad offer is critical to understand because if you make bad offers, your business is in trouble.Always be thinking of your endgame. It will help you make better decisions.The difference between being seen by your prospects as a pest vs. a welcome guest depends on whether you are focused on their needs or your needs.
Interview Insights
Read the Show Notes from this Episode
Allan shares with us who's his inspiration is? [1:03]
Allan share how he found his way from being a small business owner to a knowledge sharing entrepreneur and a leader. [2:50]
Allan tells how us how though he had a potential product and customers how he wasn't able to manage the sales and marketing. [5:08]
Importance of offer. How do you define an offer? What are the mistakes that people make while creating an offer? [8:53]
Allan gives an example of "Dollar Shave Club" how it proved everybody wrong by being a subscription business. [12:08]
When crafting an offer a one of all products and services you offer which do you have the most confidence in delivering? And of all products and services you offer which do you enjoy delivering the most? Allen shares with us how he came up with these questions for his book. [16:22]
Allen shares why he engineered his work around his lifestyle. [18:08]
Allan elaborates his tips from his book as, how to convert the sense of being a pest to a welcome guest. [21:34]
Allan gives his example as how he helped other people (client) personally with specific examples. [25:07]
Lightning Round [28:05]
Expert Bio
Allan Dib has started, grown multiple business in various industries including IT, telecommunications and marketing. One of his previous businesses was in the telecommunications industry where he faced heated competition from multibillion dollar, multinational competitors.
Allan grew his business from startup to four years later being named by Business Review Weekly (BRW) as one of Australia’s fastest growing companies – earning a spot in the coveted BRW Fast 100 list.
Allan is passionate about helping businesses find new and innovative ways to leverage technology and marketing to facilitate rapid business growth.
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Judith Orloff, author of The Empath's Survival Guide
Judith Orloff and Bill Ringle discuss what empaths need to do to survive in a small business.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
Interview Insights
Top 3 Takeaways from this Interview
The difference between empathy and being an empath.How to create healthy barrier with people at work. How to stay in one’s own work environment and not get brought down by someone who is negative.
Read the Show Notes from this Episode
Judith Orloff tells who her inspiration is and why? [1:00]Judith shares how she followed her intuition and how she found her true destiny. [3:06]What is empath? She also shares why she wrote a book on empath bible guide? [4:57]The difference between Empathy and Being Empath. [07:15]Judith tells how we can help ourselves with these Empath skills in this era of onslaught news and social media. [8:18]"Downer" the biggest concerns that every person has and how to handle it. [14:24]Why it is important to educate people, how to communicate with others? [17:44]Sometimes things can be said in the simplest way with most positive attitude that can be most productive at work. [18:25] Judith share how to build a boundary with a smile as an empath when people just can't leave you alone. [22:31]Lightning Round [23:55]
Expert Bio
Judith Orloff, MD is the NY Times bestselling author of The Empath’s Survival Guide: Life Strategies for Sensitive People. Dr. Orloff is a psychiatrist, an empath and intuitive healer, and is on the UCLA Psychiatric Clinical Faculty.
She synthesizes the pearls of traditional medicine with cutting edge knowledge of intuition, energy, and spirituality. Dr. Orloff also specializes in treating empaths (highly sensitive people) in her private practice. Dr. Orloff’s work has been featured on The Today Show, CNN, the Oprah Magazine and USA Today. Dr. Orloff has spoken at Google-LA and has a popular TEDX talk.
She is a New York Times best-selling author of Emotional Freedom: Liberate Yourself from Negative Emotions and Transform Your Life, Positive Energy: 10 Extraordinary Prescriptions for Transforming Fatigue, Stress,
Cameron Mitchell, author of YES IS THE ANSWER. WHAT IS THE QUESTION
Cameron Mitchell and Bill Ringle discuss YES IS THE ANSWER. WHAT IS THE QUESTION: How Faith In People and a Culture Of Hospitality Built A Modern American Restaurant Company
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
How a chocolate milkshake is served to each employee at his/her first day and is told the story of how it symbolizes the "yes" attitude of service at the company.Why our attitude is a crucial aspect of how we approach a business or leadership position... and a barometer of how we are viewed.The "Must Have" five pillars of every business describes your vision for your team and your identity to your customers and the outside world.
Read the Show Notes from this Episode
Cameron shares who his inspiration was and how he met him. [1:03]Cameron enlightens us on the enigma behind his book "Yes is the question. What is the question?" [2:55]How to be more proactive and positive in helping the customers? [5:02]Cameron tells his "The Chocolate Milkshake Story." [6:14]Cameron shares his views on the hiring process of an organization and how the employee should be dealt with. [10:46]How important is it to have an environment of trust a culture that lets people bring their whole selves to them to work? What are the Do's and Don't? [13:00]Cameron shares his journey and how he managed to grow it. [14:13]Cameron tells the five pillars of Cameron's restaurant business. Where we want to be? Who are we? What is our mission? What is your role? What is our goal? [14:56]Why it is important to have a triangular relationship with the people [19:25]Lightning Round [21:44]
Expert Bio
Cameron Mitchell, a lifelong entrepreneur and accomplished businessman, graduated from the Culinary Institute of America when he was 22 years old and has developed 18 different restaurant concepts, including Mitchell’s Fish Market and Mitchell’s Steakhouse, a total of 22 restaurants, that were sold to Ruth’s Hospitality Group for $92 million in 2008.
To this day, Cameron Mitchell Restaurants remains independent and privately held recognizing over $300 million in combined annual revenue from its food service operations consisting of 60 restaurants, Cameron Mitchell Premier Events, The Budd Dairy Food Hall and its sister company, The Rusty Bucket Restaurant and Tavern.
Mitchell has built CMR around the philosophy, “The answer is yes. What is the question?
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Susan Packard, author of FULLY HUMAN
Susan Packard and Bill Ringle discuss how to grow your emotional fitness in work, leadership. and life.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Takeaways from this Interview
The essence of good leadership is to take care of yourself and others, and to do so requires emotional fitness.Being fully human at work and in your life means committing to a wider range of standards than just output or productivity.Trust is the lifeblood of any organization, from a start-up to an enterprise like HGTV.
Read the Show Notes from this Episode
Susan shares the inspiration figure of her life. [1:25]
Susan tells us how her dad used to stay calm though he was the eye of the storm and how it created a positive effect on her life. [3:33]
Susan shares her story about taking an opportunity while she was peace and quiet in St Monica Beach from her book. [4:23]
Susan describes what Emotional Fitness is [7:22]
What makes you a great leader? [11:33]
Susan gives example of her boss and how he was never too busy for his employee. [14:11]
Biggest surprise that Susan found out while writing her book Fully Human. [16:05]
Why do middle managers have higher eq than the leaders of organisation in the c suite? [17:17]
Susan shares how she uses her social skill to engage herself with others in building trust and respect. [22:05]
Lightning Round [25:03]
Expert Bio
Author and entrepreneur Susan Packard was one of a small number of women leaders who were a part of the newly created cable industry, helping in the launch of HBO and CNBC. She went on to be a co-founder of HGTV and Scripps Network.
An in-demand speaker at summits, TEDX, and corporate events, as well as a guest expert on television and radio, and op-ed contributor, Packard is a pioneer in both the industry she helped to shape and the workplace she works to redefine.
She is the author of New Rules of the Game and the just released Fully Human: 3 Steps to Grow your Emotional Fitness in Work, Leadership and Life.
Contact Info for Susan Packard
Web address: www.susanpackard.com
Travels from: Lakeville, CT
Social Media Links:
Books Authored by the Guest
Resources Mentioned During the Interview
SusanPackard.Com
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Sherianna Boyle, author of Emotional Detox
Sherianna Boyle and Bill Ringle discuss the 7 steps to release toxicity and energize joy as a small business leader.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Takeaways from this Interview
An unconventional way to handle discomfort that allows you to process the emotion rather than have it gum up inside you.The important difference between reacting and feeling.Surrender does not mean giving up when it comes to emotion detox.
Interview Insights
Read the Show Notes from this Episode
Sherianna Boyle shares who influence her. [2:18]Don't pay attention to what anybody else is doing, just keep your eyes focused on what you are doing. [2:48]Sherianna shares with us how her mother's advice comes in handy in her business. [3:22]She shares how she takes her mother's message in her day-to-day life as a reminder. [4:00]Sherianna shares the biggest "Ahha Moment"of her life. [7:00]The limits of the emotional detox process and their characteristic. [9:35]Sherianna gives example why "the emotion is not toxic it's how we react to our emotion that creates toxicity". [10:40]She tells how she helped Jenne, who was stuck in reactivity? [13:30]The process that Sherianna uses to encourage her patients to go through feelings and skip and bypass coping mechanisms. [16:28]The three pre-cleansing questions. How is my breathing? How distracted am I? What is the quality of my thought? [19:59]What happens when you resist your emotion? [33:08]How does a salt bath help a person who is facing negativity? [35:20]Sherianna tells us how the principle of energy cleansing helps us to understand patterns and how to change them when they are not serving us. [37:00]Lightning Round [41:00]
Expert Bio
Sherianna Boyle is an Emotional Detox educator, therapeutic coach, and founder of the C.L.E.A.N.S.E Method.®
Sherianna teaches as an adjunct Psychology Professor and leads workshops at Kripalu Yoga & Health.
She is here to talk about her book, Emotional Detox: 7 Steps to Release Toxicity and Energize Joy.
Contact Info for Sherianna Boyle
Web address: www.sheriannaboyle.com
Travels from: West Barnstable, MA
Social Media Links:
Books Authored by the Guest
Resources Mentioned During the Interview
SheriannaBoyle.Com
Kripalu Yoga & Health
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Christie Aschwanden, author of Good to Go
Christie Aschwanden and Bill Ringle discuss what the athlete in all of us can learn from the strange science of recovery.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Interview Insights
Top 3 Takeaways from this Interview
How overworking can reduce your effectiveness as an athlete or a business leader.The similarities between overtraining and overworking.The importance of scheduling time to decompress and recover between work activities.
Read the Show Notes from this Episode
Christie Aschwanden tells who her inspirations are. [0:48]Christie shares how her one decision in her high school helped her to foster her interest in science and medicine. [2:23]"How do we define recovery? What do we mean by this and how do we measure it?" [4:53]Christie shares in her experience how business leaders who compete as athletes, cyclist, etc outside of work area struggle within the areas of recovery. [7:14]What are the things that Christie does as a writer to build cyclical recovery to keep yourself performing well? [10:26]Unfamiliar food can be risky for athletes, but sometimes it can be really helpful in the last minute preparations, for reference Usain Bolt in 2008 Olympics. [12:30]Christie recommends finding some sort of daily ritual or things that you can do to manage and handle your stress instead of eliminating them. [17:21]4:1 carb to the protein ratio for effective recovery. What are its implications and how do we choose to eat things after exercises? [18:00]Christie shares the story behind the fight to ban peanut butter and jelly from garden state warriors locker room. [20:46]Lightning Round. [21:28]
Expert Bio
Christie Aschwanden is the author of GOOD TO GO: What the Athlete in All of Us Can Learn From the Strange Science of Recovery and co-host of EMERGING FORM, a podcast about the creative process.
She’s the former lead science writer at FiveThirtyEight and was previously a health columnist for The Washington Post. Christie is a frequent contributor to The New York Times. She’s also been a contributing editor for Runner’s World and a contributing writer for Bicycling.
Her work appears in dozens of publications, including Discover, Slate, Consumer Reports, New Scientist, More, Men’s Journal, Mother Jones, NPR.org, Smithsonian and O, the Oprah Magazine.
Contact Info for Christie Aschwanden
Web address: www.christieaschwanden.com
Travels from: Cedaredge, CO
Social Media Links:
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Warren Berger, author of The Book of Beautiful Questions
Warren Berger and Bill Ringle discuss the power of asking proper questions and how these powerful questions will help you decide, create, connect, and lead better.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Interview Insights
Top 3 Takeaways from this Interview
Curiosity is a business leader's most important quality.What are the limits of a question?The idea that every business leader should audit the quality of the questions she or he asks.
Read the Show Notes from this Episode
Who inspired Warren? [1:10]
Warren shares how he found himself studying journalism in college. [1:49]
Warren tells the experience of getting his first bio line published. [2:40]
“Get outside and write your own story." [3:22]
Warren tells how he wrote stories for free because he found passion in them. [3:36]
Warren tells how he transitioned from a journalist to a "questionologist". [4:45]
Not only is questioning a good tool for a journalist, but it's also an amazing tool for innovation. [5:44]
Questions that Warren always asks himself to grow and learn. [9:04]
A favorite question to ask: “What is one thing that I can do that will make everything easier?" [9:26]
The best ways to adopt questioning techniques. [10:37]
Why a mission question is more important than a mission statement. [12:00]
It's good to hang out with a 4-year-old child rather than studying history to learn "how to question." [14:23]
What are the limits of a question? [16:09]“Process tells you what to do when you don't know what to do." [20:30]
What should the business leader do to audit the quality of the questions you ask regularly. [21:50]
The best way to convey curiosity is to just say " I am curious about something." [27:27]
My Quest for the Best Lightning Round begins. [28:22]
Expert Bio
WARREN BERGER developed his inquiry skills as a journalist for The New York Times but first declared himself a “questionologist” with the 2014 publication of his best-selling book, A MORE BEAUTIFUL QUESTION. The book shows that questioning has been the starting point of everything from the cell phone, to Netflix, to the International Red Cross.
In the book, Warren introduces an original framework (the “Why/What If/How” cycle of inquiry) that can be applied to challenges and problems. A More Beautiful Question has been embraced by the NASA space program, the National Science Foundation, companies such as Starbucks, Chanel, Oracle, and Pepsi,
Zac Logsdon, author of Winning is Not a Strategy
Zac Logsdon and Bill Ringle discuss methods and advice that are applicable to not only sports but any industry looking to increase traffic at their events and venues.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
Engagement through athletic events is one of the biggest problems that college athletic directors and administrators struggle to solve.Unsurprisingly, social media and the proliferation of college sports broadcasts have lowered in-person fan attendance at college sporting events – but through smart moves, some programs are bucking this trend.Treating your product (“college sports events” in this case) the right way leads to greater levels of success.
Read the Show Notes from this Episode
Zac tells us how his parents inspired him to build his own business. [1:54]"My favorite thing is to build things, fix things." [3:54 ]Aspects of the sports industries are declining. Zac tells us why and how. [5:03]"You don't think about what you are losing [by not attending events live]." [7:30]Why does watching a sport in person is a "type of emotion" rather than watching it on TV. Zac explains this phenomenon. [8:54] Zack explains how family members are being siloed even though they live under the same roof. [10:33]"We should not wait for our product to get better and sell itself. " [13:48 ]Zac tells us what we should do to introduce people to new ways of thinking to help people change perspective about what our product. [17:16]"If you want to sell more season tickets that’s where you hit em – stop trying to create mini packs." [22:27]"Look at your data because data doesn't lie." [23:06]The My Quest for the Best Lightning Round begins [31:44]
Expert Bio
Zac Logsdon is CEO and founder of Old Hat, a strategic marketing company specializing in the sports and entertainment industry. Over the past two decades, he has worked with more than 150 sports and entertainment organizations to help drive attendance to their events and venues and improve the experience for fans and attendees.
Zac has successfully run Old Hat Creative for more than 15 years, having grown it from one employee with one client to employing nearly a hundred people (combined) over that period and partnering with nearly every major collegiate athletic program in the nation along with multiple professional organizations.
Additionally, Zac has written two books on the topic of sports and/or entertainment marketing...
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Chris Prefontaine, author of Real Estate on Your Terms
Chris Prefontaine and Bill Ringle discuss options business owners have to invest in real estate without using cash or credit to create win-win-win outcomes.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Takeaways from this Interview
Interview Insights
The power of a daily chat helps you manage teams to stay on track.Start your business with a baby step so success builds right from the start of the day.How your tribe can help you to scale your business through their feedback and support.
Read the Show Notes from this Episode
3:24 "Look guys, it is easy to have a great year – we just need to have a great day every day."4:45 How a student of Chris’s started creating business though he comes from an engineering background, which is an entirely different field.5:40 “We make sure that everybody applies the six values of the company.”7:26 “We together learn how to scale, create value, create culture and everything around that small business mindset.”8:44 Why there is a need for clear communication in businesses.10:34 How organically Chris’ business started to take shape.13:19 “We are not dealing with banks.” Chris gives a few insights into alternative financing.14:47 How Chris and his son sold a house in just two days.16:05 “33% of the properties in United States are debt free.”17:46 Lightning Round begins
Expert Bio
Chris Prefontaine has been in the trenches of the real estate industry for over 25 years. His company has done over $80 million in real estate transactions. He is a practitioner at heart — which is why his company still buys between 4 to 10 properties each month where Chris and his family practices what he preaches. He is the author of the best selling book, "Real Estate on Your Terms."Chris is an expert at addressing the fundamental problem most business owners struggle with: how to get their wealth out of their business and into other assets just in case they don't have an opportunity to sell the business (or even if they do sell the business). The diversification of assets can provide a very balanced portfolio and real estate may be one of those investment strategies to consider while building out a balanced financial plan.Chris is also the host of the annual event, "QLS Live" where real estate investors across the country come together for 2-1/2 days to mastermind, share experiences, and learn from experts teaching strategies for building and scaling their real estate businesses.
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Elizabeth Dickinson - Author and Coach
Elizabeth and Bill Ringle discuss how to coach yourself and others to get business results.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top Takeaways from this Interview
Active listening creates the space for managers and staff to work better.Accountability has been used too often to shift blame rather than create positive business results and it is time that we reclaimed that tool and message in our businesses.If you don't expect resistance to change, such as in a feedback 1:1, you are less likely to create that resistance in your interaction. Too often, we create what we are hoping to avoid by putting attention on an undesirable aspect of our communications.
Expert Bio
Elizabeth Dickinson is a life coach, speaker/presenter, and writer who has coached/presented in over 40 for-profit and nonprofit organizations, including Land O’Lakes and Performance Excellence Network. She is the author of “The Concise Coaching Handbook: How To Coach Yourself and Others To Get Business Results.” She earned her B.Ed. Honours degree from Cambridge University and her M.A. in Psychology from Lesley University. Her life coaching certification is from the Adler Graduate School. As a former board member of the Minnesota Chapter of the International Coach Federation, she initiated the Prism award recognizing organizational coaching excellence at Barr Engineering, Cargill, Pepsi and nonprofits including Better Futures Minnesota and Pregnancy Choices.She lives in St. Paul with her husband in a 1911 home with solar panels.Visit her website to find out more.
Contact Info
Web address: www.pursueyourpath.com
Travels from: Saint Paul, MN
Social Media Links
Books Authored by the Guest
Resources Mentioned During the Interview
PursueYourPath.com
Dashama - Speaker, Author, and Yoga Teacher
Dashama and Bill Ringle discuss how she was able to create a global following by making well crafted videos to build a worldwide community.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top Takeaways from this Interview
How Dashama’s humanitarian nature and difficult upbringing led her to create a worldwide community.Dashama was one of the early YouTube channels and used good timing and content to build a wide viewership of over a million followers.The benefits of using yoga to improve the mind, body, and soul.How using video can be such a critical tool for your brand because of how it can add value to your client’s lives.
Read the Show Notes from this Episode
2:03 How Dashama’s running coach taught her about where success really comes from and the importance of meditation and visualization.
4:09 On the significance of books and reading about people through books - “I always thought ‘These people are my friends!’”
4:36 “It took a lot of courage to go the route that I went, to create communities.”
6:20 The courage of Anne Frank and how that inspired Dashama
7:17 “Even as a young person, I always knew that I came here to help humanity.”
8:46 “I can look back now and see how everything was preparing me for who I am today, but there was no person who was shaping that or helping me along at all.”
10:20 How Dashama came to start creating yoga videos and develop a worldwide community.
10:50 “He uploaded the first video and I didn’t do anything for about a year, I didn’t know anything about Youtube.”
12:25 The movement of 30 day challenges
13:10 “The 30 day yoga challenge was to build community, but the first video was really to add value to their lives.”
14:01 “How do I get people to have results? Well, a lot of people are motivated by incentives.”
15:15 “I’m a cheerleader. I’m going to cheer you on even if you’re trying.”
16:30 Yoga tips for humans who spend a lot of time sitting at desks.
18:33 How yoga is capable of transcending religious and national boundaries. - “Yoga is just phenomenally good for your health, beneficial, and positive and it can be done in a context that has no religious affiliation.”
20:42 “If you keep a light heart, anything can be enjoyable if you breathe and relax.”
24:07 “Everyone’s life goal is to be happy.”
24:20 “The happiness comes from inside, it has nothing to do with an external attainment.”
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Nicole Kelly M.D., Physician and Author
Nicole Kelly M.D. and Bill Ringle discuss how common and dangerous it is to work with sociopaths, and yet how seldom we think it could happen to one of us.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Interview Insights
Top Takeaways from this Interview
Not everyone thinks like you do, to think otherwise is dangerous.The differences between a psychopath, a sociopath, and a sexopath.Just because someone is a jerk, it doesn’t mean that they’re a psychopath or a sociopath. Only a licensed medical professional can make that kind of diagnosis.How recognition of certain dangerous characteristics can help in the hiring process, and why it’s so important to document questionable behaviors in new employees.What the empathetic majority can do to better interact with those on the sociopathic spectrum.
Read the Show Notes from this Episode
1:51 How Nicole’s high school drama teacher taught her to have confidence and find her voice.2:59 “My favorite part of a medical practice is talking to the patience and talking to the families, and the business side never really interested me.4:08 “It was actually after discovering her betrayal that I thought back on all the lies, all the misrepresentations she had given through the years that I started to realize that her brain does not function like everybody else’s.”5:19 “So this nurse, who had embezzled all this money, was a sociopath.”5:56 Some of the signs that Nicole picked up on over time, and what she did as a response. - “The numbers were the numbers.”7:13 “Sociopaths believe that they are superior to everyone else.”9:39 “One in 25 people are on the sociopath spectrum, which means that we run into them everyday, it means that they are in our companies working for us.”10:21 “People who are on the sociopath spectrum which goes from sociopath to psychopath, manipulator to monster, these people are born with the genes to have no empathy, no conscience.”11:00 “Although not universal, sociopaths have higher IQ’s and impulse control, or are better able to blend into society wearing a different mask for every group of people they interact with.”11:11 “Sexopaths are my term for a sociopath or a psychopath with a sex addiction.”12:16 “Just because someone is a jerk doesn’t mean that they’re a psychopath or a sociopath.”13:53 “I’m hoping for the empathetic majority to understand there are people unlike us, all around us, and how we interact with them has to be different in order to change our world.
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Dr. Kristen Sosulski, Associate Professor at NYU’s Stern School of Business
Dr. Kristen Sosulski and Bill Ringle discuss data visualization: what it is and what businesses can use it.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Interview Insights
Top Takeaways from this Interview
What is deep data and how it's created from the internal processes within an organization?Telling stories is a key application of data visualization.Data visualization transforms data into an interface where customers can interact with the facts in a useful way.Things to consider when presenting visual data, and why it's a bad idea to make your audience work too hard.How data visualization can be used to make arguments to persuade decision-makers.
Read the Show Notes from this Episode
2:26 Why Kristen was inspired by the work of Marshall McLuhan as a young undergrad.3:06 “The medium is the message.”4:16 “I define data visualization as a process for creating data graphics.”5:04 “The process of becoming visual is something that takes time, and begins with what you really want to understand and communicate out to others with regard to your data.”6:47 “Visualization is, in fact, an exploratory tool in addition to a presentation tool.”7:22 “It’s been necessary for me to make data-driven arguments.”8:31 “It becomes clear what we we should do by looking at the data, and knowing where things are successful and where things went awry.”8:58 Examples of how data visualization is used to show change over time.10:52 The story of Samantha Feldman at Gray Scalable.11:30 “We want to think about what the key message is. We want to think about where we are within the industry range and where we’re exceeding it.”14:25 Things to consider when presenting information visually.15:26 “What the presenter is saying should match what’s on the screen.”16:32 Progressive Disclosure: how to walk your audience through what the data means.17:52 “Whatever your metric of success is is what you want to look at.”19:51 “A lot of things are interesting to look at it when you have data, but to make them persuasive, we need to be talking the same language as the stakeholders.20:45 The significance of dashboards and how they interact with an audience24:11 Scooter usage case studyType to enter text27:09 Lightning RoundSubscribe to My Quest for the Best on Your Favorite App
Expert Bio
Dr. Kristen Sosulski is an Associate Professor at NYU’s Stern School of Business where she teaches MBA students and executives data visualization,
Dan Rust, author of Workplace Poker: Are You Playing the Game, Or Just Getting Played?
Dan Rust and Bill Ringle discuss the game beneath the game – understanding the culture and maximizing your chances for success – known as workplace poker.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top Takeaways from this Interview
Leadership is not just about having power. The higher your level of authority becomes, the thicker and more giant your bubble, which often distorts your relationship with others.Despite our best intentions, we sometimes do things that are illogical and frustrating to us.Likability is important in leadership. Share the parts of yourself that make you more relatable to your people.
Interview Insights
Read the Show Notes from this Episode
Dan’s father was his inspiration growing up. [01:05]What is a ‘workplace poker?’ Dan explains the concept of this phrase. [03:26]The plus of thinking before speaking. [05:35]People are surprised by layoffs. Dan shares about Tony, one of mid-level managers who got a lay-off notice from them, his reaction, and what happened next. [08:50]Dan talks about his experience being emotionally disengaged from his work. [12:09]How anger and frustration tends to blind you to the deeper reality of what's going on. [13:38]How the ‘workplace poker’ approach differ from just a Machiavellian ruthlessness. [15:09]Everyone with degree of authority understands that not all situations are win-win. [16:52]Why the worst thing that can happen for a leader is for someone to be working him and he does not realize that he’s being worked.[18:40]Dan shares his experience as a stock broker, working in a Darwinian environment. [19:47]Why likability is important in leadership. [24:43]My Quest for the Best lightning round begins. [35:28]
Expert Bio
Dan Rust is the founder of Frontline Learning, an international publisher of corporate training resources. His delivers keynote speeches and workshops that focus on employee engagement, productivity, and career management for corporate clients including GE, Apple, Starbucks, Saudi Aramco, and Disney Interactive.
He’s here to talk about his book, Workplace Poker: Are you Playing the Game or Just Getting Played?, published by Harper Business.
Contact Info for Dan Rust
Web address: http://www.workplacepoker.com
Travels from, Minneapolis, MN.
Resources Mentioned During the Interview Below are key people, places, books, quotes, websites and other resources that we discussed so you can explore further.
Stacey Brown Randall, author of Generating Business Referrals Without Asking
Stacey Brown Randall and Bill Ringle discuss how to solve the paradox of generating business referrals without asking.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top 3 Takeaways from this Interview
Stacey solves the referral paradox that we are taught: you won't get referrals unless you ask and asking directly hardly ever works.The best way to refer someone is actually via email for a very important reasonReferrals differ from introductions and lead in 2 critical ways.
Read the Show Notes from this Episode
2:16 How Stacey’s parents insistence on reading encouraged her to love books and to eventually pursue a career in communications, teaching, and writing.
3:21 How a TV restriction allowed her to explore new avenues of life including books, play, and adventure.
4:48 “There were some big lessons I was having to learn behind the scenes about a well-run, functioning business.”
5:13 “Most people don’t create our own company because we want to create a job for ourselves, but we usually want more. We want the freedom and the responsibility to make decisions.”
5:58 “I started paying attention to how I developed business.”
6:25 “I know referrals are like a great way to bring in business, they’re like the holy grail, because everything about them is real.”
7:05 “The idea is that if you want a referral, you have to ask.”
8:34 “When you go asking for someone to give you a referral, they actually can’t, because that’s not how a referral happens. They can give you a lead, and they may or may not enjoy giving you that lead – and most of us don’t, we find it awkward.”
10:18 “Why do we listen to advice that tells us to do something that we are fundamentally not doing, and why are we keeping it going?”
10:50 “You absolutely deserve referrals. The truth is, you’re just not owed them, and there is some work you have to do.”
12:18 “The term ‘referrals’ is so overused that it’s diluted what it actual stands for and what it actually means.”
12:52 “When you think about a referral, it has two things that the other types of referrals don’t have.”
13:45 Referrals require both a personal connection and a need identify.
15:18 How referrals can make the hiring process easier.
16:52 Strategies for successful referrals: a case study, and why language used is so significant in this context.
19:35 “The myth about referrals is that our referral sources are sitting...
Dan Pink, Bestselling Author
Dan Pink and Bill Ringle discuss how entrepreneurs can organize their days to be the most productive and efficient. When it comes to success, the important question to ask is when.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top Takeaways from this Interview
Why writing a book proposal can help you decide whether or not you want to write the book that you thought you were going to write.The best time to do something depends on what it is you’re doing. For example, going to the doctor’s office in the afternoon is more dangerous than going during the morning.How beginnings, midpoints, and endings affect us, and how to recognize temporal landmarks to use them for our benefit.How to recognize the Larks, Owls. and Middles when coming up with time-based directives for your team.Breaks make us better, certain kinds of breaks make us so much better.
Read the Show Notes from this Episode
1:48 The writer who inspired Dan the most when he was growing up.2:30 “As a kid, I spent a lot of time in libraries and being in libraries gave me the sense that the world was far bigger than the town I grew up in.”2:43 “The institution of a public library shaped me more than anything else?”3:13 “I want to do something that I’m curious about.”4:29 “There have been times when I’ve written a book proposal only to discover that I don’t want to write the book.”5:16 How Dan came to write the book When.6:14 “There were all these things that I had in my own work and life that I was approaching in a very sloppy guesswork, patchwork way, and I found that frustrating.”7:49 Why going to the doctor’s office in the afternoon is more dangerous than going in the morning.”8:31 “Our brain power does not stay static over the course of the day.”8:46 “The best time to do something depends on what it is you are doing.”9:15 The best times of day to exercise according to the goals of the exerciser.11:12 The Fresh Start Effect: “There are certain dates of the year that researchers call temporal landmarks, they stand out in time the way landmarks stand out in space.”12:01 “We relegate our imperfect selves to the past, and open up a fresh ledger on our new and better selves.” 13:18 “Time of day accounts for 20% of the variance regarding how people perform on brain-oriented workplace tasks.”14:53 “Most of us move through the day in three stages: a peak, a trough, a recovery.”15:24 The best time of day for analytic work is during our peak, for insight work is during our recovery period,
Perry Marshall, Founder of Perry S. Marshall & Associates
Bill Ringle and Perry Marshall discuss the Pareto Principle – commonly known as the 80/20 Principle – and how small business leaders can use it to fill in the gaps for greater growth.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top Takeaways from this Interview
How the 80/20 principle can help companies weed out financial gaps in their business.Using the Pareto principle as an Invisible Money FinderWhy it is that everyone pays attention to averages, even though they are ultimately irrelevant statistics.When 20% of your salespeople are outselling the other 80%, it’s time to get rid of the 80% and focus time and resources on the top sellers.What it means to rack the shotgun.
Read the Show Notes from this Episode
2:59 How Thomas Edison inspired Perry Marshall to be curious about his environment when he was young, much to the dismay of his parents.4:29 Perry’s epiphany about the 80/20 principle - “It’s a universal law of cause and effect.”5:29 “People are using this every single day to figure out what gaps exist in their business.”6:56 The Invisible Money Finder - “If Starbucks has a thousand people a week who buy a five dollar latte, it’s pretty much guaranteed that one of those people will buy a $2700 espresso machine.”7:34 “People in large numbers are extremely predictable. If they’re not doing what the formula predicts it means they’re doing something wrong.”8:49 “The Pareto principle has only often been used as a rearview mirror.”10:14 How to use the 80/20 principle as a metric to determine what is working fine versus what just isn’t.11:30 “Everyone’s accustomed to averages.”12:00 “The most interesting thing is, who are the most capable people in the science class, and how much science can they do.”12:15 The 80/20 curve12:59 “Average conceals the extremities.”14:21 “If I’m selling a million dollars a month, one of my salespeople is going to sell half, one of them is going to sell 2 or 300 thousand, and the other 8 are going to sell the rest.”15:02 When 20% of your sales people are outselling the other 80%, it’s time to get rid of the 80% and focus time and resources on the top sellers.16:22 “It’s possible to defy the laws of nature, but look how much effort it takes you to do it.”16:49 “Everything in business is all about outliers.”17:02 “The first rule of 80/20 is deciding what you’re not going to do.”18:21 Racking the shotgun, the story of John the gambler, - “The way you win more poker games is you need t...
Jeff Tippett, Speaker, Author, Entrepreneur
Bill Ringle and Jeff Tippett discuss using influence as a superpower in small business leadership.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top Takeaways from this Interview
The difference between persuasion and manipulationWhy asking clarifying questions is the key to being more persuasiveHow to find alignment between your goals and your customers’ and clients’ needsHow developing a message can help appeal to people’s thumbs as well as their brainsWhat role emotion plays in listener’s buying into what you have to say
Read the Show Notes from this Episode
2:01 How Jeff’s youth piano teacher instilled a sense of discipline and determination in him.
4:19 “Manipulation is to control or influence a person or situation, to do it cleverly, to do it unfairly. So like persuasion, we are moving people, but we’re moving people out of our own self-interest or our own best interest.”
4:38 “Persuasion is the same, we are causing people to do something, but we’re doing it through reasoning or through argument.”
5:26 The two words that identify whether someone has been manipulated or persuaded.
5:40 On Persuasion “They have adopted my truth, my reasoning for themselves, and they see it in their own self-interest.”
6:53 “When other people are asking and we’re expressing, that’s when we begin to have these good conversations.”
8:41 Why sales isn’t about the product but about solving problems for your customers.
9:19 “Persuasion is leadership.”
9:45 Paraphrasing Zig Ziglar - “If we help enough other people get what they want in life, then we’ll get what we want in life.”
11:39 On social media - “We’ve got seconds here to capture their attention and we have to capture their attention early.”
13:11 “The big part of this is not throwing everything out there at once, but we’re trying to just whet people’s appetite.”
13:51 Have conversations, don’t give monologues.
14:22 “I want them to be so curious that they’re asking me questions.”
15:15 “Use the words 'you' or 'your' extremely early in the conversation.”
17:37 #freethemimosa - “I had to attach that emotion of being told ‘no,’ to a solution of being told ‘yes.”
19:02 Loss aversion vs. prospect theory - “People will respond to what you want them to do more readily if you take $1000 out of their checking account versus promising them that they’ll get a thousand dollars.”
19:50 How to use humor to connect with your audience
Chris Bailey, New York Times Bestselling Author
Chris Bailey and Bill Ringle discuss how hyperfocus can help you stay on track, grow your business faster, and get more done in a shorter workday.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top Takeaways from this Interview
Multitasking isn't always undesirable or ineffective, once you hack the myth.Being less stimulated allows time to rest, wonder, and think more strategically about what you want to create.Your ability to control your attention is directly related to the quality of your life (and accomplishments...)When you expect your colleagues to be focused 100% of the time, you can expect new ideas 0% of the time.Email isn't evil in itself, you just have to regain control of it. #emailsprints
Read the Show Notes from this Episode
2:10 About looking up to Steve Jobs. “He inspired me most with how he speaks.”
3:05 The specialness of the tinkering mindset
3:49 “It was the way that [Jobs] communicated things that I loved so much.”
4:10 “You can’t doubt vision.”
5:20 “Our minds are so complex, we have to understand them because they’re the mechanism by which we run companies, by which we run our lives and make decisions.”
6:06 “It’s very easy to come into this subject of focus with a lot of preconceptions.”
6:37 Common misconceptions about focus and thought processes.
6:42 “Research shows that being interrupted is one of the best things that can happen for us and for our team.”
7:35 Case study of a team of engineers - “Interruption is the process by which collaboration happens.”
9:04 “I think the most important context in regard to focus on a team level is the breakdown of how much of the work that the team does is a) collaborative or b) focused-work.”
10:07 Analysis of news and how it drives focus
12:15 “If you’re doing work that’s focused, find an office where you can focus on that work.”
14:10 “50-60% of my work is focused and 40-50% of it is collaborative.”
14:56 Why it’s important to schedule in focus time for yourself. “It’s how the important stuff gets done.”
15:24 Chris’s focus rituals.
16:39 “You ask a lot of people where they are the most productive and few people say the office.”
17:18 “In any one moment of the day either you’re focused on something or your mind is wandering, you can’t be focused and wandering at the same time.”
17:45 “Most of the time we’re unfocused, we’re unfocused against our will.”
18:45 Why a wandering mind provides the perfect chan...
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Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. Top Takeaways from this Interview
How to identify highly sensitive entrepreneurs What to do when struggling with emotional overwhelm as a highly sensitive person The roles of Royal Advisors and what they do for the world The 3 HSE Coping Mechanisms How a Highly Sensitive Dentist was able to overcome her tendency towards combo plattering and unify the office.
Interview Insights Read the Show Notes from this Episode 2:00 Heather recalls how her teachers in school influenced her when she was young, particularly Mrs. Rugg, who inspired Heather’s love of theater.
3:51 How Heather transitioned from being a high school drama teacher to starting her own, and how the experience of 9/11 gave her the courage she needed to strike out on her own.
4:43 “I always had a passion for nutrition and overall wellness.”
6:19 “I believe so deeply in the power of teaching, right alongside coaching.”
8:12 About her journey into entrepreneurship: “I started sharing and that was really the first transition into supporting others in their business.”
8:53 How a “dark night of the soul” led to Heather coming into contact with Dr. Elaine Aron and her research on what it means to be a highly sensitive person.
9:18 “It didn’t surprise me that I was highly sensitive, but it did surprise me how highly sensitive I was.”
9:35 “A person who is highly sensitive is someone who is born into the world with a nervous system that is wired differently than someone who is not highly sensitive, and through that different wiring, you interpret stimulation at a much higher level or degree than someone who is not highly sensitive.”
10:09 “One of the aspects of being highly sensitive is that you can become overwhelmed quite easily.”
10:53 About assessing a group of woman with Dr. Aron’s study “Not one woman in that room wanted to be highly sensitive.”
11:32 “We have to learn how to embrace this and how to really use it to our benefit and our advantage than having it work against us.”
11:12 The Royal Advisors: “We are here, we are brought here to this planet to do well, to be able to create balance to those who are not highly sensitive.”
14:01 “There are 20% of us who are born into the world highly sensitive.”
14:12 The HSE Coping Mechanism - “I’m a recovering pusher.”
Author, Speaker, and Owner of Caroline Miller Coaching
Caroline Adams Miller and Bill Ringle discuss goal setting and achievement in depth for the benefit of small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Interview Insights
Top Takeaways from this Interview
What it means to be a goal setter.The importance of environment when it comes to unlocking abilities.The formula for developing grit, and why some people never do.How to train Millennial employees in the workplace to learn course correction.Understanding the Losada line and why teams benefit from psychological safety.
Read the Show Notes from this Episode
3:10 Readers of Caroline’s newest book are entitled to new worksheets for the rest of their lives.3:41 “I believe I am born competitive, my top Gallup strength is a competitor.”5:40 “Half of your happiness is hard-wired, and the other half is completely up to you.”6:13 “The environment unlocks and refines certain qualities that you can turn into the best possible strengths you have.”7:22 How Angela Duckworth first stumbled across the idea of grit.7:49 “You can have too soft a life where you don’t discover what you’re made of because you’re constantly being rescued from your own misdeeds.”8:23 “We all need to have 3-7 major setbacks that cause us to challenge our belief system and ask ourselves ‘Is this really the direction I want to go in?”9:49 “Instead of seeking excellence we have a lot of mediocrity.”10:28 The relationship between student-athletes and grit10:54 “If you don’t show up the boat doesn’t go out on the water.”11:16 “In order to get to the fruit at the end of the vine at the end of the growing season to find out what your made of and what your best possible outcome is, you’ll have to eat bitter first.”13:02 The psychology of the near miss - “For many people, it wasn’t their appetite to go back and do more.”13:33 “If you don’t grow up with that kind of experience in your life, woe to you.”13:57 “How do we hire people who’ve never held themselves to high standards?”16:08 On Millennials - “A lot of them are chasing likes and not seeking respect.”18:12 “I bring research and evidence-based tools to people so that they can understand that smart goals are just the tip of the iceberg.”19:20 The two aspects of goal-setting theory20:00 “If I know people’s top 5-7 strengths, I can help people use those strengths in the proper context so they can maximize their chances of achieving their goals.”21:55 “I’ve made it my mission to always turn around and pull peop...
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Greg McKeown, New York Times Bestseller, Speaker
Greg McKeown and Bill Ringle discuss the philosophy and practice of essentialism as it applies to leadership and life outside the office.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Top 3 Takeaways from this Interview
How Gandhi’s essentialist mindset allowed him to be so present with his grandson despite massive pressure and social responsibilities.The essentialist approach in three stages: 1) Explore and Evaluate. 2) Eliminate. 3) Execute.Why the reality of entrepreneurship is often different from the goal of it, and what entrepreneurs can do to avoid being stretched too thin by applying these principles.
Interview Insights
Read the Show Notes from this Episode
2:42 How Greg was inspired by Gandhi’s life and approach when Greg was young. - “He had the discipline to be present for an hour a day to listen, to be there, and just be all there for his grandson.”
4:04 “It’s about discernment, and to follow through on that discernment.”
6:04 “He was operating as an essentialist.”
6:52 “He was removing from his life all sorts of clutter, and then he’s using the space that remains to keep designing a system of life to help him achieve what he sees as being most important.”
7:07 “Explore, eliminate, and execute.”
7:53 “The basis of entrepreneurship is essentially this: the freedom to do the things you want to do, and therefore have the money that you need to have to be financially independent, and to be able to pursue the things that are important to you.”
9:25 “Entrepreneurs end up feeling stretched too thin at work.”
10:49 “There’s a great big con that’s been given to entrepreneurs, it’s well-intended I’m sure, but it’s still there.”
10:54 “The undisciplined pursuit of more does not produce the freedom, the joy, the results that people are promised.”
11:41 “The highest priority is creating space to think, plan, to design.
12:38 How to prioritize your to-do list.
13:11 “If you’ve got three important things done in your business today, would you feel good about the day?”
14:50 “Why don’t people focus on the things that are really essential?”
16:45 Bill Ringle goes through the three steps of Essentialism.
20:30 How to use your phone settings to monitor how much time you spend on different apps and time wasters.
22:49 “If you ask these questions it reveals to you what your values are based on what you’re trying to achieve.”
23:48 How to approach execution - “When I feel highly motivated to do a thing...
Jacob Engel, author of The Prosperous Leader: How Smart People Achieve Success
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top Takeaways from this Interview
Interview Insights
Read the Show Notes from this Episode
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Jacob started Yeda LLC, a leadership and training firm that delivers seminars and courses to business owners in 2010.
Jacob is passionate about helping entrepreneurs and business owners succeed in their businesses. His mission is to empower leaders and managers through giving them the knowledge to change (Yeda” in Hebrew is knowledge) and helping them implement the changes in their organizations.He is here to talk about his book, “The Prosperous Leader: How Smart People Achieve Success.”
Contact Info for Jacob Engel
Web address: https://www.theprosperousleader.com
Travels from: New York City Metropolitan Area
Phone: 845-357-5000
Social Media Links
Books Authored by the Guest
Resources Mentioned During the Interview
Fabi Preslar, author of The Fabulous F Words of Business Ownership
Bill Ringle and Fabi Preslar discuss goal setting and achievement in depth for the benefit of small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Top Takeaways from this Interview
What it means to be a goal setter.The importance of environment when it comes to unlocking abilities.The formula for developing grit, and why some people never do.How to train Millennial employees in the workplace to learn course correction.Understanding the Losada line and why teams benefit from psychological safety.
Interview Insights
Subscribe to My Quest for the Best on Your Favorite App
Click to listen and subscribe on your favorite place to enjoy podcasts below so you are the first to know when a new episode is released. My Quest for the Best is the podcast where ambitious small business leaders discover strategies and tactics to unlock their growth potential.
Give us a 5-star rating and positive review to make it easier for other small business owners to find and benefit from our work!
Expert Bio
Fabi Preslar is president of SPARK Publications, a independent publishing firm specializing in niche magazines for associations and independently published books by business owners serving a national audience.
In 2017, Preslar was named 2017 Woman Business Owner of the Year by the National Association of Women Business Owners, Charlotte Chapter, and the firm was honored as the 2018 First-Generation Family Business of the Year by the Charlotte Business Journal.
She is here to talk about her book,
The Fabulous F Words of Business Ownership: Redefining Choice Words to Fuel Your Small Busin
Contact Info for Fabi Preslar
Web address: https://fabipreslar.com
Travels from: Charlotte, North Carolina
Phone: 704-844-6080
Social Media Links
Books Authored by the Guest
Resources Mentioned During the Interview
Michael Zipursky, author of Consulting Success
Caroline Adams Miller and Bill Ringle discuss goal setting and achievement in depth for the benefit of small business leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Michael Zipursky, body .audioplayer.skin-wave.playerid-11723021:not(.a) .ap-controls .con-playpause .playbtn , body .audioplayer.skin-wave.playerid-11723021:not(.a) .ap-controls .con-playpause .pausebtn { background-color: #111111;} jQuery(document).ready(function ($){var settings_ap11723021 = { design_skin: "skin-wave" ,autoplay: "off",disable_volume:"default" ,loop:"off" ,cue: "on" ,embedded: "off" ,preload_method:"metadata" ,design_animateplaypause:"default" ,skinwave_dynamicwaves:"off" ,skinwave_enableSpectrum:"off" ,skinwave_enableReflect:"on",settings_backup_type:"full",playfrom:"off",disable_scrub:"off",soundcloud_apikey:"" ,skinwave_comments_enable:"on",settings_php_handler:window.ajaxurl,skinwave_mode:"normal",skinwave_wave_mode:"canvas",pcm_data_try_to_generate: "on","pcm_notice": "off","notice_no_media": "on",design_color_bg: "111111",design_color_highlight: "ef6b13",skinwave_wave_mode_canvas_waves_number: "3",skinwave_wave_mode_canvas_waves_padding: "1",skinwave_wave_mode_canvas_reflection_size: "0.25",skinwave_wave_mode_canvas_mode:"normal",preview_on_hover:"off",skinwave_comments_playerid:"11723021",php_retriever:"https://myquestforthebest.com/wp-content/plugins/dzs-zoomsounds/soundcloudretriever.php" }; try{ dzsap_init(".ap_idx_8612_102",settings_ap11723021); }catch(err){ console.warn("cannot init player", err); } });
Top Takeaways from this Interview
Read the Show Notes from this Episode
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Expert Bio
Michael is the founder and CEO of Consulting Success. He's advised organizations like Financial Times, Dow Jones, RBC, Omron, Sumitomo and helped Panasonic launch new products into global markets, but more importantly, he's helped over 300 consultants from around the world in over 50 industries add six and seven figures to their annual revenues.
His work has been featured in MarketingProfs, Institute of Management Consultants, Fox Business, Chartered Management Institute, Duct Tape Marketing, and Conscious Millionaire. He is the author of 5 books on consulting and business growth.
He is here to talk about his book The Proven Guide to Start, Run, and Grow a Successful Consulting Business.
Contact Info for Mark Zapursky
Web address: https://www.consultingsuccess.com/
Travels from: Vancouver, British Columbia, Canada
Social Media Links
Books Authored by the Guest
Resources Mentioned During the Interview
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Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. Top Takeaways from this Interview
What it means to be a Go-Giver. The difference between intrinsic and extrinsic value Why it’s so important for salespeople to be in control of their emotions The five elements of value The right way to develop a mentor-protege relationship
Read the Show Notes from this Episode 2:54 “I was very fortunate to have great parents who lived their lives like very much what I would refer to as a go-giver, people who always look to give value to others.”
3:35 “People always show up at just the right times. I always took it upon myself to give value to them in whatever way I could and really try to make it worth their while. I think when you do that you attract people into your life.”
4:51 Why asking someone to mentor you out of the blue doesn’t exactly work.
5:14 “You can reach out to anyone you like, regardless of the medium, and just let them know you’re an admirer of theirs.”
6:53 Why a handwritten note to thank someone for their help, especially if they’re in a position of authority or thought leadership, is so important.
7:35 “Value is always in the eyes of the beholder.”
8:06 “A mentor-protegé relationship is just that, it takes time to build.
8:43 “This is really the key: shifting your focus from getting to giving.”
9:31 “Nobody is going to buy from you because you have a quota to meet.”
9:48 “They’re going to buy from you only because they believe they will be better off by doing so than by not doing so.”
11:12 “Value is the relative worth or desirability of something.”
12:17 “Selling is actually discovering what the other person wants, needs, or desires and and helping them to get it.”
14:03 Case study of two terrible salespeople who were incapable of giving the other what they wanted or needed.
14:23 “The first thing we need to do in any business or situation is to master our emotions.”
19:18 “That’s how we live our lives, we come from different belief systems, we see the world from different points of view.”
19:53 “Let go of having to be right.”
20:58 “Bias means that when you come across some new information that confirms your already held beliefs or biases, you accept them. But if they differ from your accepted beliefs, you ignore them.”
22:58 “Great influencers don’t push, they pull.”
23:42 Why it’s better to seek commitment than compliance.
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Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. Top Takeaways from this Interview
Subscription models fundamentally shape the way customers see companies and brands. Why subscription models are more than just transactions, they’re relationships. The phenomenon of Super-Users and why every company should seek them out and cultivate them. How Adobe changed the game by being among the first to adopt a successful subscription model, despite financial media criticism. What companies with a subscription model can do to sustain a customer’s trust long term.
Interview Insights Read the Show Notes from this Episode 1:55 How Anne’s parents, and her early life experiences with the opera, were able to show her the importance of subscribers at a young age. 3:32 “There was a real difference for me between the people who were buying a ticket for one show and the people who were subscribing to the series.” 4:09 “It wasn’t just the revenue part, but also what that meant when somebody showed up and said I’m going to subscribe to your season, even though I haven’t seen a season yet.” 5:17 “The fundamental shift that I think we need to make when we think about selling things one off versus selling a subscription to something is this: a subscription sale isn’t a one time transaction, it’s actually the beginning of a relationship.” 5:41 “How do I create a relationship with this person that will deliver value to them, and deliver value to the business.” 6:45 “Every single business model you can find someone who has a subscription play on it.” 7:35 The Adobe model for subscriptions and how it changed the game. 9:27 “If you spend the time and the money acquiring these subscription customers at $30 or $60, and they don’t renew for a year, or they quit after a year, if you have not continued to make them happy, you are losing money on that new customer.” 10:48 On the media response - “Financial people weren't accustomed to this, they don’t know how to look at those metrics at first.” 11:32 On adopting the subscription model: “It takes a little patience and persistence and tinkering to figure out.” 13:33 How a recruiter successfully shifted the services of his company to a subscription model. 16:50 “We picture a funnel and we know how they work, they’re one way.” 17:18 “If your business is based on a subscription model, then you’re really just getting started at the moment someone becomes a su...
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Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. Top Takeaways from this Interview
Why it is that most leaders fail within their first 18 months of being appointed to leadership What hiring teams need to do to set up new leaders for success The significance of Leading out Loud, and becoming an intentional leader Overview of the Rise to Power Diagram and what it can do for leaders Some of the factors that isolate leaders.
Interview Insights Read the Show Notes from this Episode 2:06 How Alvin Toffler inspired Ron when he was a boy. “He was always an intellectual hero of mine.”
3:06 “There’s a limit to the absorption rate people can adapt.”
3:40 “More than half of [leaders] fail within their first 18 months.”
5:03 “The organizational obstacles put in people’s way on their way towards broader leadership are pervasive, it’s a wonder any of them succeed.”
6:46 “What leader or HR department isn’t saying we aren’t getting enough talent in?”
7:30 On the importance of interviews and resumes: “You have a recipe, you have a formula, we’d like you to repeat your success here…without understanding the context.”
9:07 “You can’t be such an outsider or such an abrasive force that the organization doesn’t trust you.”
9:14 “Nobody knows how bad things are more than the people who are already there.”
10:23 “Most leaders don’t want to do diagnostics.”
13:06 Case study of a problem client, who suddenly had a change of heart and decided to go in a more cohesive direction. - “They co-authored their future together in a way that built trust.”
16:13 Why it’s crucial for top leaders to be vulnerable and make changes.
16:46 On leaders in the spotlight - “They need to behave as if everything they’re doing and saying has a megaphone strapped to their mouth 24/7.”
18:02 On Leading Out Loud - “Never assume people are clairvoyant and reading your mind.”
18:41 The essentials of the Rise to Power diagram - “As you plan and navigate your ascent, there are predictable phases.”
22:16 “We all come readily wired to want our individuality noticed.”
24:19 “Any leader who wants to do it well will suffer.”
25:06 “Every executive I’ve ever consulted with has a moment of buyer’s remorse.”
26:33 The value of honest feedback and calibration
27:55 Lightning Round
36:20 "We all have sources of power we don't realize." Subscribe to My Quest for the Best on Your Favorite App
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Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. Top Takeaways from this Interview
How a college networking connection led to being hired to consult at Netflix The key question to ask when designing a membership offer How to position your membership offer to take advantage of the low-hanging fruit, modeled after how Tony Robbins built his thought leadership empire
Interview Insights
Read the Show Notes from this Episode 1:57 How Robbie’s dad inspired her when she was growing up. “After about 25 years at being at the law firm, he retired from the law firm and started a venture capital firm.”
5:01 How Robbie took the risk to start her own consulting company - “I said I’m going to just give this a try.”
6:46 Robbie recounts her experiences working with the Netflix acquisitions team.
7:39 “It was a very big driver in the direction of my business because I fell in love with [Netflix’s] business model and I fell in love with the very rigorous, analytical approach to what I call a membership economy.”
8:41 “I loved the way [Netflix] focused on solving one problem for their audience.”
9:00 “It’s so easy for business people to get distracted by shiny pennies.”
10:33 On the Membership Economy “If you depend on having relationships with your customers to be successful, then this is important to you.”
11:06 “If you care about the relationships you’re building with your customers, then the membership economy is something worth considering because it’s all about taking a long term focus on your members’ needs as a guide to building your business.”
12:13 “If you grab 3 people who all love LinkedIn, they probably all use it in very different ways, but all of us use it to advance our careers.”
14:09 Robbie describes the “palette for painting a new business model.”
16:42 The importance of going from transactional to relational, and how a subscription/membership model can help make that a possibility.
18:55 “What if the person I cared about most in the world were my customer, how would I structure the work for that person to give them the best value?”
22:16 “If you focus on knowing who your customers really are and serving them for the long term, your customers tell you what they want next.”
22:48 Weeding out bad prospects becomes easier when you...
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Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
Key Insights from this Interview
The 7 Red Flags that mean a company is becoming less relevant Why it's so essential to transform your brand into an experience The story of Central Park and how they divided tasks to assign accountability to the conservancy rangers. The importance of zooming out when it comes to increasing social media engagement. What Jerry Seinfeld can teach us about being more observant
Read the Show Notes 1:44 Allen recounts his experience interviewing with an ad agency immediately following graduation. 3:19 “Marketing is about making your products or service relevant in a rapidly changing world, and if you have no clue what’s going on in the world, you’re not going to be very good at marketing.” 4:11 What Allen reads and listens to in order to stay relevant. “Part of staying current is staying out of your desk.” 4:46 “I always look for clients that are facing challenges that don’t have any easy answer.” 6:39 “If you just really try to watch your customer and observe what’s going on, you’ll be a step ahead.” 7:10 Why you should be more like Jerry Seinfeld. 9:05 “If you just do what you did yesterday, [you’re] going to become less relevant.” 9:50 Why being myopic is the biggest red flag for your business. 10:58 The importance of paying attention to alternatives. 12:09 “A big problem for a business that has become irrelevant is pointing at the other guy.” 14:19 The story of Katz’s Deli and what they did to stay relevant. 15:32 “Sometimes luck matters.” 18:17 The story of the National Geographic Boats. “Instead of just taking a cruise to Alaska, you could take a cruise on National Geographic Boats…you’re living a National Geographic Experience.” 19:14 Why you should make your brand an experience. 20:22 “Everyone can provide a little extra to make their customers’ experience really unexpected. If it’s unexpected people will share it.” 21:11 The importance of zooming out when it comes to increasing social media engagement. 22:26 The story of Central Park and how they divided tasks to assign accountability to the conservancy rangers. 23:37 “If you can get your employees to own the problem or own the business totally with you…you’ll be far better off.” 23:59 “No one ever washes a rental car.”
Listen to this interview to learn: How senior leaders are looking to use women's leadership more strategically. How technology allows customers and prospective employees to evaluate the opportunities for doing business with your organization. What a leading Scandinavian law firm changed in their business to allow people to make a greater contribution. The connection between diversity, openness to change, extraordinary customer experience, and the future of business. Sally Helgesen talks with Bill Ringle about how companies are responding to the demands of their clients for more diverse and responsive leadership.
Francesca Gino, author of Rebel Talent: Why it Pays to Break the Rules at Work and in Life
Francesca Gino and Bill Ringle discuss Rebel Talent – what it is and how to cultivate it to achieve greater success in your small business.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Key points that you’ll learn from this interview:
Those with Rebel Talent aren't just the troublemakers and show-offs. Rebelliousness has real advantages in business.The 5 talents that comprise Rebel Talent: curiosity, perspective, diversity, authenticity, and engagement.How Rebel Talents build on their strengths to create a stronger business
Show Notes
2:10 How Francesca’s dad inspired her to work hard, made sure that she engaged deeply with whatever she was studying, and taught her the importance of travel.3:08 “I’ve always been fascinated by our human nature.”3:35 “I began to look at breaking rules in a way that was constructive rather than destructive.”4:26 How a non-traditional recipe book inspired her to create a non-conventional book of her own. She would later use the chef as a case study.7:01 “Whenever we do case studies, we usually visit the business and have interviews right there in the city where the business is, but instead of just an interview, they put me to work.”8:53 “For many people, despite the fact that they spend a lot of time at work, work is not a source of inspiration.”9:50 “Rebelliousness has a lot of advantages for businesses.”9:56 “We tend to think about rebels the wrong way.”10:50 The story of a family who ate at the Michelin starred restaurant and what the chef did to appease the two smallest boys seated at the table.12:41 “Rebels are those who break rules, whether for the constructiveness or destructiveness of the business.”13:08 The 8 qualities of a rebel.14:10 “Being a rebel means really being committed to adopting certain behaviors and talents.”15:18 Why it’s remarkable for a chef to put on his coat and go out to clean the streets.15:47 “Leaders who really are rebellious are those who also tend to be contagious because they’re modeling the behaviors for others.”16:57 What a Tennessee/West Virginia fast food restaurant...
Caroline Miller, author of Getting Grit: The Evidence-Based Approach to Cultivating Passion, Perseverance, and Purpose
Bill Ringle and Caroline Adams Miller discuss the different types of grit that business owners can adopt – good grit, faux grit, poor grit, and stupid grit. Getting the right grit makes all the difference!
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Key points that you’ll learn from this interview:
The main components of grit Why a handshake is integral in making a solid first impression How Caroline became the first person to overcome bulimia and live to tell the story Caroline’s habits that pertain to excellence How your environment affects your behavior How humility helped a business owner learn grit and become great in his role as a leader
Read the Show Notes from this Episode
2:28 How both Caroline’s Grandmother and the founding principal of the Norwood school in Maryland had an impact on her young professional life.3:45 Good handshakes show that you’re not afraid of being seen and heard.5:08 Caroline recounts how Uncle Platt set the world record for the high jump.6:02 [On overcoming bulimia and telling the story - “I had to begin unpacking how not just for myself, but for other people.”7:04 “You have to learn to integrate recovery into a life which is part and parcel of how people connect with other people.”8:49 “There’s no danger of relapse for me. I’m fully recovered.”9:33 “When we don’t talk about things that are part of our backstory, we connote shame.”10:07 “I created habits that pertain to excellence.”11:24 “The fastest way to change your behavior is to change your environment and the quality of the people around you.”13:58 How humility plays a role in grit.16:32 The main components of grit as espoused by Angela Duckworth17:42 “I don’t think grit is a good quality unless it’s used in the process of pursuing good goals for the right reasons. “18:45 “There’s a kind of grit that’s really dangerous in the wrong person for the wrong reasons.”20:05 The story of Elizabeth Holmes and Theranos as an example of bad grit.22:03 “Bad grit repels people.”24:39 “We have a generation I feel that was bro...
Pioneer of Soul Health
Bill Ringle and Katherine T Kelly discuss the "Soul Health Model" of gaining insight and strength to apply in our business and personal life.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Read the Show Notes from this Episode
Expert Bio
Dr. Katherine T. Kelly, Ph.D., M.S.P.H. has gone from the convent to Krispy Kreme in her career as a holistic health psychologist. She was named “the Pioneer of Soul Health” in 2013 after the publication of her book, Soul Health: Aligning with Spirit for Radiant Living, which has been featured on over 130 national and international radio shows and podcasts. She is a licensed health psychologist, consultant, author, speaker, and transformational travel leader.
She completed her Bachelor’s Degree in Psychology from the University of Southern Colorado (1992), and both her Master’s (1995) and a Doctorate in Counseling Psychology (1999) from Indiana State University. She also earned a Master of Science in Public Health degree (2000) from the University of Missouri-Columbia where she completed a Post-Doctoral Fellowship in the university’s Department of Family and Community Medicine, a top-rated residency training center for physicians. She has received specialized training from the Mind-Body Medical Institute of Harvard University, as well has been trained in various holistic, natural health, and spiritual methods of healing. Dr. Kelly has authored several academic publications and is an ongoing contributor to local health and wellness magazines. She provides classes, workshops, and retreats throughout the United States and offers “Soul Health Journeys”—transformational travel excursions—throughout the world. The revised second edition of her book, Soul Health: Aligning with Spirit for Radiant Living will be available May 12, 2018.
Her career has taken her from being recruited to work for a Catholic convent, to a professor at a well-known medical school, to a psychologist, author, and speaker.
Contact Info for Dr. Katherine T Kelly
Primary WebsiteTravels from: Winston-Salem, NCPhone: (336) 406-8431Connect on LinkedIn | Twitter | Facebook | YouTube
David Mattson, President and CEO of the Sandler Organization and author of The Road to Excellence: 6 Leadership Strategies to Build a Bulletproof Business
Bill Ringle and Dave Mattson discuss some of the crucial blind spots to building a successful business, as well as the 6 phases of the Excellence Process: Planning, Positions, People, Processes, Performetrics, Passion.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top 3 Takeaways from this Interview
Growth is continuous, so training to succeed should also be continuousYou have to become comfortable talking about money to reach higher levels of success as a small business ownerSurprising how many companies fail to take advantage of creating an onboarding playbook for success and the many forms it can takeHow a sales manager can successfully link an employee’s personal and corporate goalsThe 6 P’s in the Excellence Process
Read the Show Notes from this Episode
2:14 How his grandfather inspired Dave to have a strong work ethic.3:55 “I came from a family of non-sales people.”5:26 The importance of putting your own personality into sales.5:39 How Dave started working with David Sandler.7:09 Characteristics of entrepreneurs who need outside help8:04 Why it’s essential for a team of sales people to use the same sales language.9:54 How to recognize when you have a blind spot and what to do about it.10:30 “Being an entrepreneur, it’s a lonely business.”11:10 “People will work harder for themselves than they will for you.”12:06 “In order to link the corporate goal to the personal goal, you should sit down and have a conversation that would look something like this.”14:09 “Do you know the top 2 or 3 goals for the people who work for you? If not, you have a blind spot.”15:21 “If you’re working on the business it’s really tough to work on the business.”15:45 How having best practices allows your employees to mimic success.17:06 “If someone’s stepping into that role, i want them to produce at the same level as the person who’s leaving that role.”17:17 The 6 “P’s” in the excellence process.18:19 “Where I want to then affect where the company will be.
Arnoux Goran, founder of Total Health Mastery USA and author of Why You Don't Lose Weight and How You Can
Bill Ringle and Arnoux Goran discuss the high costs of emotional baggage that we and our staff carry and the freedom and better performance that await once we release those burdens.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Top Takeaways from this Interview
How to tell if you’ve actually gotten rid of negative emotional programmingWhy you should learn to see your business as a mirrorThe 7 Steps to Reprogramming YourselfThe difference between beliefs and thoughts/emotionsHow to figure out what emotions stand in your way of being successfulWhat it means to be present in your body
Read the Show Notes from this Episode
1:49 How Arnoux’s grandfather’s tendency towards helping inspired him as a youth, and his difficult upbringing gave him the life experience he needed to write his new book, The Answer.3:51 How to test if you’ve rid yourself of negative programming.5:16 “You don’t have to remember anything that happened to you to use the 7 steps to delete old programs, all you have to do is feel the emotion that you’re dealing with now.”6:01 “You’re not the old anger, old fear, old sadness, old guilt, old shame.”7:01 “We have to come from a different position to truly take the power and change our business.”9:13 “If we could release our anger, we would then see reality as it is.”9:44 “The seven steps is the basic manual for how to access programs on the computer and delete ones you don’t want.”9:50 The 7 Steps to Reprogramming Yourself11:03 Why it’s more difficult to eradicate a negative emotion that’s been around for decades.11:35 “The human mind is most susceptible to unconscious programming up until ages 8-13.”12:55 “Conscious beliefs are what you choose to believe, it’s what you choose to think about as reality or about life.”13:15 [Paraphrasing Dr. Judd] - “It’s not that you have too many thoughts, it’s that you think the same thoughts every day.”14:32 #upgradeyourpersonalplaylist16:36 How Arnoux helped unblock a client who just couldn’t finish writing a book.
David A. Fields, author of The Irresistible Consultant's Guide to Winning Clients: 6 Steps to Unlimited Clients & Financial Freedom
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
David Fields and Bill Ringle discuss proven methods to winning clients for consultants.
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Interview Insights
Key points that you’ll learn from this interview:
Tried and tested ways of getting more prospects What it means to have “learning conversations” The number one attribute of a right prospect How to know it’s time to upgrade your network The 5 marketing musts in consulting. How to set a basic dashboard to measure outreach A better way to ask for referralsThe significance of putting your client first
Read the Show Notes from this Episode
1:52 What David is excited about in his life and business right now.2:10 “One of the benefits of running a small business is that the practice serves you if you do it right.”3:28 How having a book in accessible spaces leads to an influx of inquiries.4:15 What it means to have a learning conversation5:21 “In order for me to remain a thought leader in consulting I have to talk to people and understand what they’re doing.”5:58 Why David is interested in how people have failed.6:51”You have to be willing to admit you don’t know, and you need to have a genuine desire to learn.”7:44 “The obstacles are all internal.”8:54 Why if you’re targeting smaller company prospects, you need to make sure they have big issues.11:14 “The place to start is not by defining your target.”11:20 “The number one attribute of a right prospect is that you can reach them.”12:32 Why you need to reach the influencer and the decision maker and make A1 relationships.13:47 Trade associations and the 5 marketing musts in consulting.14:40 How David helped a small firm explode their business through trade associations.16:14 Why trade media is still relevant.17:18 Ways to measure the success of your outreach.”18:08 “There’s a difference between goals and behaviors.”20:10 “Most people absolutely suck at asking for referrals.”21:53 “People who are interesting are people who are doing things.”22:53 “Consulting is not about you.”24:29 How you interact with people everyday, how you respond, affects your business.25:49 “We are wired to think about ourselves.”25:59 My Quest for the Best Lightning Round begins.
Expert Bio
David A. Fields works with boutique consulting firms and individual consultants across the globe that are eager to accelerate growth,
Pete Williams, Entrepreneur Advisor, Marketer, and author of Cadence
Pete Williams talks with Bill Ringle about how to add repeatable, understandable 10% wins in your business growth based on Cadence: A Tale of Fast Business Growth
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
Pete Williams’ "7 Levers" approach to business growthHow telling a story can make a dry business topic become infinitely more interesting. Why it’s important to step back and ask “What really drives profit in a business?” The reason why focusing on achieving 10% wins is more sustainable long term.Pete’s trusted tools for split testing
Read the Show Notes from this Episode
1:53 Pete describes the impact business greats Richard Branson and Bill Gates had on his young entrepreneurial mind.3:55 What Pete’s early retail jobs taught him about running a business.5:36 “I’m a really big believer in stories.”7:30 Summary of the relationship of JJ the bike store owner and Charlie the mentor featured in Pete’s book Cadence.8:43 Why so many business owners deal with the “little feeling of overwhelm.”9:02 “Most people don’t realize they need that skill set before it’s too late.”10:23 “What really drives profit in a business?”11:15 “You don’t have to double your leads or double your traffic to get a 2x profit. You can [instead] increase 7 areas by 10%”13:53 The impact of small wins.14:57 The 7 Levers approach to business growth.16:30 “All you need to do is increase each of those [levers] by 10%.”17:49 “There are only 7 things that grow profit, and only 7 things you have to manage, and measure.”18:51 Tools you can buy to help manage and measure these levers.20:14 Why you shouldn’t overcomplicate managing these levers.20:37 “One of the reasons people think it’s scary is because they don’t want to look at the numbers in two months' time and see minimal growth.”21:31 “Small wins are what you need.” 25:25 Why you should engage your whole team to work on increasing the levers together.26:41 Pete’s trusted split testing tools. 29.51 You shouldn’t change tools that are working just because you’re...
Orthopedic Spine Surgeon at Swedish Medical Center, Co-director of the Swedish Neuroscience Specialists Prehab Program
Bill Ringle and David Hanscom discuss how to overcome the true underlying causes of workplace anxiety to get back in control.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
Some of the challenges physicians face when dealing with the stress of the industry.How Dr. David Hanscom overcame the symptoms of stress suppression by creating "play pathways"Why it’s important to see challenges as opportunities rather than burdens to be avoided. The "Ring of Fire" strategy for overcoming anxietyThe significance of the mirror neuron effect
Read the Show Notes from this Episode
2:30 David recounts how his father, who was also a doctor, inspired him to grow up to become a physician.3:15 “Spine surgery has changed dramatically over the last 30 years.”4:03 Some of the challenges physicians face when dealing with the stress of the industry.5:00 “What happens when you suppress stress, your body chemistry is still adverse, and people get sick.”5:54 How David’s tendency to suppress stress led him from having no anxiety to having severe migraine headaches and panic attacks.7:09 David recounts the symptoms of stress repression.8:43 “Thoughts have the same effect on the brain as these physical threats do.”11:19 How to redirect your inner stressful thoughts to a more positive outlook.12:55 “There’s a positive link between sustained stress and auto-immune disorders.”14:00 “Anxiety is the pain. Whether it’s a physical threat or a mental threat, anxiety is the pain.”16:01 The Ring of Fire metaphor for dealing with stress and anxiety.16:55 How David learned to enjoy every aspect of his job - “Pain pathways are permanent, but so are play pathways.”19:15 “The bigger the adversity, the bigger the chance to practice the tools.”19:47 Why it’s important to see challenges as an opportunity rather than a burden.20:45 “If you’re not sleeping, this entire project is out the door, nothing works.”23:03 Why David insists his patients don’t complain about their pain.
Edward Tenner, author of The Efficiency Paradox: What Big Data Can't Do
Bill Ringle and Edward Tenner discuss the "Efficiency Paradox" and how it impacts business owners in practical ways.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
The danger of relying too much on automated resume scans.What to watch out for with the "tyranny of metrics" and how to counter it.What false positives distort in medical tests and procedures.How to recognize when efficiency has been pushed too far and what to do to protect your interests.
Read the Show Notes from this Episode
2:18 How Edwards elementary school librarians socialized him into the love of books and the love of reading.2:53 “I’m really an opinion writer and an interpreter.”3:28 “Once people understand the historical background they have more confidence in dealing with the present.”5:09 “You can think of this as a continuous R&D Laboratory.”5:49 “The point of the book is that too much focus on short-term efficiency can make us less efficient in the long run.”6:20 The art of inspired inefficiency8:21 “I think too much reliance on Amazon means it’s very easy for someone to get into a groove, to have lots of things recommended that are sort of like what they had before.”11:07 The importance of having a diversity of skills and mentalities in the workplace. 11:37 The concept of peripheral vision, and the importance of creating opportunities for resourceful people.13:13 “Sometimes if you’re focusing too much on the algorithm, you’re overlooking the opportunities for creative change.”16:23 How to be intentional when using search engines.17:12 “Find a well-established site and form a relationship with it.”19:19 “When you’re evaluating anything based on metrics, it really pays to see what kinds of compromise might have been taken.”20:49 “There are a lot of problems in the feedback of medical efficiency.”23:49 “The most important thing for me in medicine is to be sure that the style of the doctor that you’re working with is a style you are comfortable with.”
Expert Bio
Chris Clearfield, founder of System Logic and Co-Author of Meltdown
Bill Ringle and Chris Clearfield discuss the remarkable simplicity that can avert catastrophic business disasters, applicable to organizations of all sizes.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
Complexity is unavoidable, so here is how to think about it in order to manage it successfully.Why it is important to consider how many things have to go RIGHT for your project to succeed.The importance of developing a test and feedback cadence in your work.The myth of the open door policy.How a Toronto hospital cut down unnecessary (and costly) x-rays by changing its protocol
Read the Show Notes from this Episode
2:41 Chris tells about the time when a physics professor took the time to explain a difficult subject to him, and eventually took him under his wing, and the impact that had on his young mind.3:56 “When you’re doing science, you don’t always have the answer, and sometimes you get an answer that you don’t expect…the world is not a straightforward and linear place.”4:46 Chris describes his role working for James Street and using computers to recognize how much things were worth.6:58 “Once I understood the trading and I understood the infrastructure and the regulatory stuff and the way everything came together, I switched to a role where I was looking at these bigger questions of risk.”9:00 How reading about aviation infrastructure, or lack thereof, in Asia allowed Chris to see the complexity inherent in the system.9:24 “Why do some organizations do a great job of making decisions in really complex environments and managing risk and others do not?”9:58 “Aviation has figured out how to manage some of these risks prospectively.”11:00 The genesis of starting his own firm.11:57 Chris recounts his interest in the BP oil spill. “I was really interested in understanding what happened, and as I dug in more and more…I became fascinated with how the accident happened.”12:37 “The greatest environmentalist in the last 50 years, might’ve been someone at BP who said, ‘No,
Carla Feagan, author of A Life Worth Living: The Journey of an Authentic Soul
Bill Ringle and Carla Feagan discuss going beyond your comfort zone to create a life worth living and a business worth leading.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
Carla's best advice: open yourself up to opportunitiesContrasting the conditions in Cambodia and Vietnam with day-to-day troubles in US-based businessesWhat one client did who was not feeling worthy of financial success
Read the Show Notes from this Episode
3:14 “I knew nothing about the business or the industry, I just jumped in and did it.”4:03 How Carla’s decision to eliminate her need to constantly save money freed her self up to have more adventures and new experiences.6:04 How Carla’s close friend encouraged her to write the book. - “You need to allow people to see that they’re not the only ones who have gone through traumatic circumstances in their life.”7:20 On Writing the Book - “It was a truly cathartic experience because it allowed me to piece my life together.”8:45 Why Carla would change nothing about her tumultuous past in light of her brilliant present.9:40 “When I came back [from my trip] I didn’t want to jump back into the old world of making money just to be making money, I wanted to do something that I was passionate about. And I realized that would be something that would give back to people.”11:31 How Carla’s traumatic childhood gave her a negative sense about herself that she had to overcome as an adult, especially concerning her relationships.”13:05 Carla’s tips for overcoming subconscious self-sabotage.15:10 How Carla was able to help a client see a 20% increase in his business after a 2.5-month coaching investment with her.17:10 The question business owners should ask - “Is there something from the past stopping me from getting to my next step?”17:48 How Carla’s experiences in Vietnam, Cambodia, and Eastern Africa reshaped her worldview.20:56 “It was the internal strength of the people that really resonated with me.”22:06 “By being able to take yourself out and actually visiting...
Philip Agrios, author of Life's One Law: Nature's Blueprint for Repeatable Success in Life and Business
Dr. Phillip Agrios and Bill Ringle discuss a novel 6-step problem-solving blueprint that guides business owners away from past troublesome decisions and tendencies and towards better closing rates, healthier management communications, and stronger business relationships.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
A turning point from being at a low with great physical distress (carpal tunnel syndrome for a chiropractor), financially, maritally, and discovering a method to understanding and reversing those conditions.How this method helped a lawyer who was unaware of his need for systems before he could grow his practice furtherHow the first draft of this book was written in 2 weeksHow it is a curable symptom to stay stuck in a particular "season" without guidance to transcend it.
Read the Show Notes from this Episode
4:20 What it is to have a sabotaging trait, and to find its antidote. - “It’s there to really help us to get to the next level.”6:49 The steps which led Dr. Phillip to discover the 6 step blueprint.8:30 “The steps are cyclical, you can start anywhere.”9:00 Dr. Phillip explains the six seasons and what each of them means - Summer, Harvest, Autumn, Winter, Relinquish, and Spring.11:14 How Dr. Phillip helped a salesman who had a tendency to give too much information away.14:10 Dr. Phillip recounts the case of a scatterbrained client - “Once he started going through a system, he became less overwhelmed.”14:38 [The reason why some people don’t become successful] - “It’s more painful for them to become successful than to stay where they’re at.”17:17 Dr. Philip describes the process of writing the book, and how the first draft only took two weeks.18:47 [A case study of a single mom-trepreneur] “What she was doing in her personal life, she should be doing in her business, and what she was doing in her business, she should be doing in her personal life.”20:18 “You don’t have to wait for the world Autumn to do Autumn things,
Randi Brill, Chief Creative Officer for QuaraCORE and author of 99 Creative WOWs Words of Wisdom for Business
Randi Brill and Bill Ringle discuss the practical aspects of creative design for small business owners.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
How Randi's mother nurtured a creative, empowered mindset for her childrenThe question that every manager should ask to gain more clarity: "What problem are we really trying to solve?"A behind the scenes peek at what happens at a "creativity lab" for businessesWhat makes creativity intimidating and what you can do about it so that you're tapping your people's creativityHow trade show managers benefit from JIT design that builds upon their work
Read the Show Notes from this Episode
2:17 The two mantras that Randi’s mom held when Randi was young.2:44 “What gets positive reinforcement is what you pursue.”4:30 Randi describes all the early creative jobs she held that fostered her young entrepreneurial spirit.6:03 “Creativity for business and entrepreneurs is different than art for art’s sake and fine artistry, and it’s very much driven to solve business strategy and problems.”7:05 “Design, when it’s done well, enhances whatever the content and message need to be. When the design is not done well, it’s decorating.”8:20 “I’m a mapmaker, I draw pictures.”10:15 “It’s so hard when you are in your business to look at your business.”11:07 Why a designer or design team is uniquely positioned to assist a company in solving its content strategy issues.15:11 Why everyone at Randi’s creative lab wears a coat and goggles.16:54 Randi’s design team’s first step when working with new clients is determining their underlying set of priorities.18:40 “A lot of people look for answers. The best way to get to the answers is to have the right questions.”21:08 Randi explains why each of her company’s “labs” lasts for two days.21:40 “People always make a better decision when they’re given viable choices from which to make that decision.”22:15 “Creativity isn’t something that a lot of people are comfortable with.
President of Herrenkohl Consulting
Eric Herrenkohl talks with Bill Ringle about how to hire A-Players for Small Business Leaders.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
The fatal flaw of treating hiring as a transactional processUnderstanding that outstanding performers often need to be managed and supported differently than othersRecruiting is a critical leadership skillThe magic of involvement leading to buy-inThe precaution that C-players may be able to sell themselves better than A-playersThe best questions to ask to discover the real responsibilities that a candidate undertookHow to coach your team to find the best fit for the role without worrying about offending candidates (you're actually doing them a service, too!)Even very good businesspeople have blind spots that can limit their effectiveness (in hiring as well as in performing)
Read the Show Notes from this Episode
3:04 Eric discusses what it was like meeting Bob Perkins at YoungLife.3:19 “Great leaders lead other leaders.”4:01 “If you want to hire and keep great people then you’re going to have to be prepared to invest in a few and have that team be the core that impacts the many.”6:08 Why “A Players” can sometimes be difficult.7:48 “I think there’s a difference between disagreeable [people] and people who are behaving poorly because they’re not getting the attention, and not getting treated the way that they need.”9:25 Why leaders should always have a Plan B when it comes to dealing with toxic A Players.12:02 “You’ve got to get your whole team involved in recruiting.”14:25 What it means to have an A Player scorecard, and what the process means for team buy-in of new recruits.14:51 How asking questions can create a whole new level of employee engagement.16:23 “We get better at things that we practice.”18:03 Tested tips and tricks for putting interviewees at ease before and during an interview.18:08 “The most important interview question is the follow-up question.”20:54 “What you’re doing as an interviewer is working to ensure a good mutual fit: good for the company,
Linda Coles, Author, Keynote Speaker, Owner of Blue Banana
Linda Coles talks with Bill Ringle on My Quest for the Best about the use of social media for business growth, emphasizing that when you connect with social media to remember that you're connecting with other people who prefer authenticity and candor.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insightshts
Key points that you’ll learn from this interview:
The truly hard part about building a website.Why you should consider giving out bite sized teasers of your knowledge.How to determine the size of your audience, and how to go about building it.The social media tactics that people may know about, but don't use enough.Insider tips for getting more likes, shares, and comments.
Read the Show Notes from this Episode
1:55 Linda tells about her goats, fig farm, and her business Blue Banana.3:45 How gluten intolerance became the impetus for Linda to build her first website, and eventually allowed her to expand her business to help build website traffic for others.4:03 “People that build websites know that that’s the easy part, getting traffic to it is the hard part.”6:12 [On Malcolm Gladwell’s search for stories] - “He doesn’t wait for them to happen, he looks for them to happen.”7:06 “I like to give freely, I like to give my information away. There’s no point in just keeping that to me.”8:36 Linda discusses the process of writing her first book and getting it published.9:43 “You don’t have to give all the tools in your toolbox away, but if you can give them some taster of the sort of information [with which] you can help them.”12:08 “The one thing you need is distribution because without a distribution channel it’s not going to go anywhere.”13:18 Why audience size matters to publishers.15:33 How one of the women Linda follows is optimizing LinkedIn for her business.16:37 Why you should do audio recordings of your work.18:22 “As an individual trying to get your name and your brand moving, think about audio.”19:10 “People listen to the person.”22:21 How to generate buzz around your podcast.23:14 “You do have to have some budget in the early days to get so...
Brad Lomenick, author of H3 Leadership: Be Humble. Stay Hungry. Always Hustle.: Be Humble. Stay Hungry. Always Hustle., and President of Catalyst
Brad Lomenick talks with Bill Ringle on My Quest for the Best about H3 Leadership's implications for small business leaders and their teams becoming more effective.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
The benefits of H3 leadershipWhy introversion and leadership potential aren’t mutually exclusive.How leadership brings out hidden talents, and weaknesses, in people.The importance of having a company culture that encourages two way feedback.
Read the Show Notes from this Episode
2:45 Brad discusses his connection to John C. Maxwell.4:30 How leadership ability was natural to Brad even in his youth.6:56 [On why leaders can be introverts] - “Just because you’re naturally quiet…doesn’t mean you still can’t lead.”7:52 Leadership doesn’t mean hogging the spotlight, it means stewardship.8:26 “If you want to lead, you’re going to have to be responsible for people.”10:59 The importance of not being a “Darb” leader, and letting the stress of leadership bring out toxic aspects of your personality.14:43 “Everyone wants to work in an environment where self-awareness is at the forefront of the culture.” 16:31 “When you’re in charge, no one wants to tell you the truth.”18:43 “You lead like you were led.”19:40 “People are looking for a culture that is healthy and customized for them.”22:39 Why you should invest time in onboarding new team members.23:27 [How to be proactive during the hiring process] - “The story behind the story matters.”25:00 “Hire slow, fire fast.”26:38 [H3 Leadership] - “Be humble, stay hungry, always hustle.”27:40 - “In writing any book the challenge always comes: ‘How personal are you going to be?’”29:43 Why it’s so essential to be curious.30:40 “The best way for you to gain instant credibility is ask a good question.”35:09 “We bypass ‘why,’ because why is hard.”38:00 The most surprising thing for Brad about writing the book.39:37 Brad’s tips for staying on track and productive.
Ron Stotts, PhD, Author of Overscheduled by Success
Dr. Ron Stotts talks with Bill Ringle on My Quest for the Best about how very successful leaders recognize the Hero's Journey and make internal adjustments to create outstanding external results.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
How Ron started his inner journey after leaving the Marines and seeking to make sense of the dozens of basic training buddies who never returned from VietnamAn explanation of why it is so important to leave your comfort zone in order to grow as a person, and how staying stuck in your comfort zone limits your ability to make effective decisions for your business and your teamWhat your "big mind" is and how to find it.Overcoming old limitationsRon's morning routine that helps him stay present with his celebrity clients
Read the Show Notes from this Episode
2:32 How Ron went from being a Marine to following his inward journey. “I found I had to let go of all my training to be an all-American boy was taking me.”4:47 Details of Joseph Campbell’s “Hero’s Journey,” on leaving the comfort zone.5:37 “I realized that comfort zone wasn’t comfortable for me any longer.”6:08 “The hero’s journey is about taking your life up to the next level.”6:59 How childhood experience affects the way humans act like adults, especially in regards to their choices and relationships.7:36 Why people should “quit chasing the symptoms.” Symptoms are indicators of an opportunity to grow.9:58 How Ron helped a client overcome his communication problems, specifically those surrounding how he communicated anger.14:35 “Change begins to happen almost immediately.”17:05 “We are nothing but energy. That’s physics, not metaphysics.”18:07 Why do lobsters, and humans, need to take the time to “shed their shell.”19:24 Ron describes the Big Mind. - “The quieter my mind got, the more depth I had in my life.”22:34 How Ron used Big Mind to create a $1M Japanese Garden.24:01 “Most people think in terms of working harder. I think in terms of accessing different parts of who we are.
Entrepreneur and New York Times Bestselling Author of The One Percent Edge
Susan Solovic and Bill Ringle discussed how business leaders can find and exploit the one percent edge to stay relevant to their markets and outpace the competition on My Quest for the Best.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
How early jobs in the family funeral home and waitressing motivated her to seek new opportunities and environments.Secrets to effective business networking that you can use to stand out, get noticed, and gain business.A way to gauge progress in building your brand online.An example of the importance in cutting the dead weight in your organization.The importance of a "no sacred cows" principle in your leadership.Why the National Court Reporters Association is one of Susan's favorite examples of re-envisioning your organization's mission in the face of technology trends.
Read the Show Notes from this Episode
2:10 How a negative experience working at a steakhouse encouraged Susan to think about making money differently.3:51 Susan recounts how her mom’s entrepreneurial drive inspired her to become one too.4:37 “If you have the guts to go out and do it on your own, go out and do it on your own.”5:15 [On having the courage to leave the corporate world] - “You take the step and say I’m going to give this a try, and if it doesn’t work out, it doesn’t work out.”5:55 The benefits of knowing your core competencies.7:15 The steps Susan took to deal with the challenge of an assumed learning disability in middle school.8:04 “Believe in yourself, know what you can do. No one should label you.”9:06 How a lack of knowledge about how to run an internet company didn’t stop Susan from buying SBTV.com. The company would become one of the Hot Tech 100 companies of the year.10:28 “The biggest thing that we did to build the business was getting collaboration.”11:28 [On Networking] - “It’s not about selling, it’s about building that trust and rapport.”13:29 Marketing used to be the message going out to consumers, and now it’s a two way street.
Clay Scroggin, Author, Pastor of North Point Community Church
Clay Scroggins talks with Bill Ringle on My Quest for the Best about the principles and pitfalls of how to lead when you're not in charge.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
The risk of leading by authority or title, even when you're the CEO, manager, coach, or parentHow Clay defines influence and its relationship to leadershipThe 4 behaviors that allow anyone to lead without authority.The one characteristic to develop to help others see you as a leader.How to become less defensive and more open to feedback.The importance of uncovering someone's true motivation because we're not all motivated by the same incentivesThe relevance of the GPS message that "the map will appear when the car is in motion."When you can have time to pursue your most important objectives, without interruptions from the phone, staff, or outsiders.
Read the Show Notes from this Episode
2:28 Clay explains why leadership and authority don’t always go hand in hand.3:32 How an internship at the Georgia State House crafted Clay’s young understanding of leadership and decision making.4:43 “When you believe that you have to be in charge in order to lead, that even when you are in charge and you try to leverage that authority to try to get people to move, it will work in the short term, but it does not work long term.”5:09 The essence of leadership is influence. - “[Leadership is the ability to inspire people to move in order to accomplish something that they may not even realize that they want to accomplish.”5:52 “Because leadership is influence, some people are born with more instinctual traits that give them influence.”6:30 “What are my behaviors today that is gaining my influence? And what am I doing that’s costing influence?”8:15 First of the four big behaviors to cultivate more influence.8:41 “The easiest way to lead yourself is to ask others exactly where you are…You can’t get to where you wanna be unless you know exactly where you are.”12:21 “There are things about yourself that everyone else knows,
Anthony Brandt ,Author, Director Professor of Composition and Theory at Rice University
Anthony Brandt talks with Bill Ringle on My Quest for the Best about how creativity is an untapped wellspring of ideas to enrich your life and business
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
How making cards and gifts in his family growing up nurtured his belief in everyday creativity, which is why he still carries on this tradition in his family today.How business leaders can harness the dynamic tension between what's familiar and what's new to improve products and services.Examples of how to encourage creativity in the workplace, and when to recognize that you've gone too far and are making your people uncomfortable.The importance of creativity in your company's culture, and whether to concentrate on a dedicated team or to imbue creativity throughout the culture.
Read the Show Notes from this Episode
1:08 Anthony describes one of the ways he and David co-author Eagleman initially connected.1:41 How Anthony’s parents' practice of restricting TV, and introducing construction materials, in the home encouraged his early creativity.3:13 “From the moment I did something like playing the violin, I also wanted to make the music myself.”4:15 Why hearing their piece rehearsed is such a joy for composers.4:45 “David’s an amazing scientist. Not only does he do cutting-edge research, but he’s also a best-selling novelist.”5:53 Bill tells off the collaborative efforts between Nikola Tesla and Thomas Edison7:39 Why did Beethoven move to Vienna? - “He needed to be embedded in a culture in order to thrive as an individual creator.”8:17 “There’s this virtuous loop between social engagement and the actions of our own imagination.”10:06 Anthony describes the process of writing the book with David Eagleman.10:38 “The only reason animals have memories is in order to better predict the future.”11:01 [Exploration vs. Exploitation] - “Every animal. even if they're in the most bountiful environment, they’ve got all the food they could ever want,
Ted Larkins, author of Get To Be Happy and owner of The Get To Principle, LLC
Ted Larkins talks with Bill Ringle on My Quest for the Best about adopting a "get to" mindset and becoming more peaceful, productive, and satisfied in your everyday life.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
The significance of the Dalai Lama's advice that the purpose of life is to find happiness.What happens when you start thinking in terms of "I get to" instead of "I have to."What an Indian man who lived in a 10 x 10 home with his wife and four children taught Ted about happiness.What happened when a successful Tampa real estate agent started applying the "Get To" principles.What matters to celebrities like Jon Bon Jovi when it comes to happiness.Ted's 15 minute daily morning practice that strengthens his mindset and creates a blueprint for success.
Read the Show Notes from this Episode
1:49 How Ted’s parents passed onto him the ethic of “getting out and doing things.”2:58 [Paraphrasing the Dalai Lama] - “The purpose of life, I believe, is to find happiness.”3:28 “When you choose to be happy, it’s really powerful.”4:25 The benefits of smiling more often.5:30 The “30-second rule” of changing your mindset.5:49 [The Get To Mantra] - “You say, ‘I get to do this,’ you smile, and then you do what you’re going to do.’”7:08 The essential difference in mindset between “I have to” and “I get to.”10:15 Why the kind of happiness Ted refers to isn’t a “Polyanna” kind of happiness.13:08 How Ted’s experiences traveling through India helped him shape his worldview.14:59 “When I deliberate about saying ‘I get to do this,’ the more in control I am of my life.”15:49 “We all have our level of frustration and things like that, but we do have the choice.”17:28 Ted recounts his work with Bon Jovi and how it was like to get through the trust barrier.18:49 “We’re born and then we die, and in between, we get to do this thing called life.”20:09 The point of the mindful movement.21:43 [Ted describes his 3-month executive coaching process.] - “It helps take people from this mundane [mindse...
TEDx Wilmington organizer and Certified Dream Builder
Ajit Mathew George talks with Bill Ringle on My Quest for the Best about his experience with running TEDx Wilmington and how the 410+ TEDx presentations have shaped and improved his life.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
How his family of engineers and doctors served as "reverse inspiration" on his entrepreneurial career pathThe story behind becoming the TEDx Wilmington founder in 2011, which now has showcased over 627 speakers and received over 6 million YouTube views.Keys to delivering a great talk in 12-18 minutes (hint: requires 50 hours of rehearsal!)Background stories on two standout TEDx presentations: Actor Yvonne Orjii on why she has decided to stay a virgin, a direct contradiction to her choice in screen roles; and Yolanda Schlabach, whose 2016 talk raised the awareness of sexual trafficking along Route 95 between Washington DC and New York to the attention of the Governor of Delaware for legislative action.How Ajit's experience as a TEDx host has made him a better listener for his life coaching clients.The legacy project of creating a hydroponic garden center run by former prison inmates to provide organic produce to restaurants within 200 miles of Wilmington.
Read the Show Notes from this Episode
1:51 Ajit tells about growing up in a family where all his cousins were either engineers or doctors and how it made him want to do the opposite. “I wanted to not take a safe route.”2:50 Ajit recounts the four years he spent in India as a youth working in a children’s league, and how a key leader in the league helped develop his organizational skills.4:08 “It’s ok to fail…and recovering from failure is almost as important as failing.”5:33 How Ajit became involved with TED and TEDx7:00 Ajit gives tips on how to put together a TEDx talk.7:07 “People feel the need to put everything they know into a talk, which is a huge mistake.”7:31 “What is that one idea worth spreading?”9:15 [How to resist the urge to condense multiple ideas] - “Write down every idea [you] want to share in a TE...
Soon Yu, Author, Consultant, Speaker, Professor
Soon Yu talks with Bill Ringle on My Quest for the Best about his new book, Iconic Advantage, and what it means to develop a signature brand.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
Why the ability to collaborate is such an essential skill for entrepreneurs.How Yu helped a small company simplify their strategy so they could break into a competitive American market.The benefits of looking for the highest point of entry in marketing.The question he asks Fortune 500 companies to help them focus.The special approach that longstanding successful companies have.
Read the Show Notes from this Episode
1:25 Yu tells about his early experience starting an Asian Funk Band.2:08 “Even when met with odds that seem insurmountable, it didn’t stop us, we went out and created an Asian Funk Band.”2:30 “I leaned on a lot of other folks and some of their skills and some of their ideas were basically how to figure out and make a shared vision work.”3:25 [On his mother as his role model] - My mom decided to do everything she could to contribute to our ability to move to a new country and to acclimate.”4:16 Yu tells about his move from Taiwan at 3 years old to Berkley, California.4:39 [On his ideal client] - “Folks who are very interested in learning and have a high degree of curiosity, who know they have a lot of unique skills, capabilities, and experiences, but also are sort of seeking leveraged guidance.”5:50 Yu tells about his recent work with a company who had a very interesting product and an even more interesting challenge - “Their key challenge was that they had a very distinctive product proposition, and a wonderful story because the products were all made based on empathy…their challenge was how do they come into a mature market and be the eighth competitor in that market?”8:09 Yu explains the ins and outs of breaking into a complicated market by not going for the lowest hanging fruit.8:39 “We help them focus on this idea of instead of going really broad, going really narrow.
Suzy Prudden, author of Change Yout Mind, Change Your Body and co-founder of Itty Bitty Publishing
Suzy Prudden talks with Bill Ringle on My Quest for the Best about Itty Bitty Books, entrepreneurship, and why you shouldn't be afraid to just pick up the phone.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
How an Itty Bitty Author went from making $100,000 a year to $750,000 a yearWhy it’s so important to pick up the phone and follow-upWhy you shouldn’t give your book away as a business cardHow the internet has changed the publishing industryWhat’s it like to write an Itty Bitty Book
Read the Show Notes from this Episode
00:52 “I was a fitness expert. I had a fitness school in New York City.”1:05 Prudden describes all the rapid changes that occurred after she sold her business at 40.1:33 “I couldn’t pay my franchise fees, so I lost the franchise, thank goodness, so I started to work with entrepreneurs.”1:52 “Working with entrepreneurs is very exciting because entrepreneurs, they have to be self-starters.”2:21 “The most challenging thing for most entrepreneurs, literally, is picking up the phone.”3:03 “People don’t like to hear the word no.”3:55 Why it’s so important to follow up right away.4:49 Prudden discusses the origins of Itty Bitty Publishing.5:10 [On writing the first book with her sister] - “We didn’t know what we were doing, we had no idea what we were doing.”5:25 “We had 2,000 to sell, we have 1,800 left. It just didn’t work.”5:50 “I asked my sister to change the cover of the Itty Bitty Book, and to cut it, make it shorter.”6:40 [On the Amazing Itty Bitty Weight Loss Book] - “My ego had a blip…I looked at my sister and said, ‘Are you sure you don’t want my name on the book?’ And then I looked at the book and said, ‘Actually, that’s a million dollar business.”7:05 “2 weeks later we had our first author, 6 weeks later we had our first published book.”7:19 “Because of the internet, the publishing industry has totally changed.”8:00 “The world is being inundated with information.”8:33 “So when we look at Itty Bitty,
Founder of Fierce, Inc., Author of Fierce Conversations and Fierce Leadership
Susan Scott talks to Bill Ringle on My Quest for the Best about fierce leadership and the benefits of learning how to have truly meaningful conversations.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
What is the real role of managersWhy leaders should offer their employees to challenge the way they’re thinking.How meaningful conversation occurs in a culture where candor is valued.How “putting on a scuba tank” can keep your meetings from being a waste of time.Why practice can make you a better communicator
Read the Show Notes from this Episode
1:39 Scott talks about an early role model – her grandmother – the first to start the Tuxedo rental business.2:07 [On starting Fierce] - “I had been running groups of CEOs here in Seattle…and I would meet with each of them once a month for about 2 hours.”2:45 [Inspired by Hemingway] “I had an epiphany that our companies and our careers and our relationships and our lives can succeed or fail, gradually then suddenly, one conversation at a time.” 3:08 “What gets talked about within a company, how it gets talked about, and who is invited to the conversation, determines what’s going to happen.”4:22 [Paraphrasing Annie Dillard] - “How we spend our days is how we spend our lives.”4:29 “Most leaders are spending their days in meeting after meeting after meeting, conversation after conversation after conversation.”5:23 The importance of straight talk and straight listening.5:38 “People are understandably frightened to disclose what they're really thinking and feeling, and they don’t necessarily want to go for the biggest and baddest and toughest and most complicated issues.”5:59 “People end up waterskiing through their conversations rather than putting on a scuba tank and going deeper.”7:14 “Fierce Leadership is the book that if somebody’s going to read one book, they should read that one.”7:57 [On making the conversation real] - “You have to decide whether or not you really care about the issues on the table. If you don’t care,
Positioning Authority Coach at Marketing Huddle
Authority Positioning Coach Mike Saunders talks with Bill Ringle on My Quest for the Best about marketing hurdles, learning from failure, and the phenomenon of creating "Done for You" assets.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
Why strong companies don’t eliminate marketing completely when times get tough.How having authority assets distinguishes you from your competitorsThe importance of regular "marketing huddles."The biggest takeaway from failure.What it means to have Authority Positioning.
Read the Show Notes from this Episode
1:12 How the 2008 economic crisis was the impetus for Saunders to get his MBA in Marketing, and eventually form his marketing firm Marketing Huddle.2:00 [On keeping the marketing budget in tough times] - “They would keep that momentum going knowing that their competitors were cutting back and they would gain that market share.”2:05 “For the last 9 years I’ve focused on helping small business owners, entrepreneurs, consultants with their marketing with some real cutting edge marketing strategy.”2:30 How Authority Positioning will grant you the distance you need between you and your competitors.3:19 [On the term Huddle] - “A lot of times in business consulting you’ll see them recommend ‘Do a daily huddle, do a weekly huddle, get your team to come together to talk about what’s working, what’s not.”5:05 [On Daymond John] - “He wants to see the people who have failed so he can learn from the failures.”5:13 “Most of the time you hear that phrase, you win or you…and people are like ‘yeah yeah yeah, lose, win or you lose!’ No, you win or your learn.”5:40 “If it doesn’t turn out the way you want it, take those lessons, move on to the next iteration of that plan and move on to build from that.”6:40 You have to be wired to be an entrepreneur, otherwise you’ll run for the hills at the first setback.7:20 “You need to have the strategy before the tactics because if you just start throwing tactics out there without a strategy then you’re really going in multiple directions.
David Fields, Founder of Ascendant Consulting
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
David Fields talks with Bill Ringle on My Quest for the Best about how connecting with clients means recognizing that when it comes to consulting, it's not about you.
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Interview Insights
Key points that you’ll learn from this interview:
Why Emotional Connection plays such an important role in client relationshipsHow Making mistakes can make you more valuable to your clientsWhat it means to think “right side up.”Why being confident will get you more consulting clientsThe reason clients have difficulty trusting new approaches
Read the Show Notes from this Episode
00:59 Fields discusses his fanatical love of both chocolate and hockey.1:28 “I happen to love what I do, like many of us who are entrepreneurs. I just thrive on the business.”2:36 Fields recalls a story from his childhood about a word class mathematician who taught him how to use unit blocks in kindergarten. “This amazing mathematician would ride his bike to teach kids in kindergarten.”3:00 “I just think that the idea of teaching other people and giving your knowledge, not at your level, but at their level…you meet people where they are and help them.”3:56 [On his first job(s)] “I’m a numbers person, and I went into marketing research and learned a lot of great skills there.”4:07 “My first boss once told me, ‘David our job isn’t to say that the glass is half empty or the glass is half full but to say there is 6oz of water in a 12 oz glass.”4:33ç5:13 Fields tells about his time working as an interviewer for a dating service.6:05 “If you go back 30 years, the idea of meeting someone through a service, there’s a lot of stigma attached.”6:30 “It wasn’t the matching that got people there, it was the emotional journey.”7:00 Fields recounts the time leading up to spinning off from his original company to start a new consulting company with his partner Jim.7:40 [On the fate of the early venture] - “That worked incredibly well for about 4 weeks.”8:05 “Jim was the business development guy. I was the backroom engine guy. I was coming up with models and smart solutions to client problem...
Rhett Power, Entrepreneur, Author, Coach, Columnist at Inc. and Success Magazines
Rhett Power talks with Bill Ringle about the troubles and triumphs of entrepreneurship, and why it just might not be for everyone.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
Is entrepreneurship an innate talent?How Power’s time in the Peace Corps encouraged him to take risksWhat allowed Wild Creations to go from being out of money to being a $9 million companyHow reliability and communication can lead to trust with vendorsThe formula for success that Rhett Power found the hard way
Read the Show Notes from this Episode
1:40 Power tells about the early influencers of his life.2:40 [The Peace Corps] - “All of those life lessons prepared me for entrepreneurship.”2:55 “Is entrepreneurship learned or is it innate?”3:32 “Well I think certain people have the characteristics, maybe you’re born with it…but I see both sides now.”3:52 “I think all types can be good entrepreneurs.”5:04 “Some people are entrepreneurs and they don’t know it.”5:27 Power recounts the various odd jobs he did prior to joining the Peace Corps. “It took me a while to find, finally, what I wanted to do.”6:38 “It was the best move I ever made because I learned those two years about myself and about truly being able to do what I wanted to do, and to take chances.”6:51 “Nobody’s going to hand you success, no one’s gonna do it for you. If you want something you’ve got to go out and work for it.”7:39 “The work I did after Peace Corps in the developing countries, in the former Soviet Union, helping them understand what a market economy was, and helping them transition, and be profitable, and learn how to manage a new type of company, is what sort of got me where I got comfortable with the idea of going into business for myself.”8:15 The genesis of Wild Creations.8:25 “We both wanted to be in business. We felt like it was our time to do something and create something that was ours.”9:10 Power describes the early days of Wild Creations, including an interaction with a body removal company.
David Livermore talks with Bill Ringle about how awareness of values diversity drives business value.
Key points that you’ll learn from this interview:
The importance of taking inventory of your company culture. How to recognize and overcome "diversity fatigue." The role of diversity metrics in business. The key ingredient of shared objectives. What Jeff Bezos missed with his "empty chair" technique
Listen to this interview to learn: The advantages of striking up converstations with strangers in business. How having consequential strangers in your life adds both variety to your perspective and dollars to your bottom line. What to do to add consequential strangers in your life when you relocate or visit a new city. How to overcome your shyness and other factors that have held you back from reaching out. Melinda Blau talks with Bill Ringle about how interactions and relationships with consequential strangers matter to business owners even in the age of social media.
Jay Sullivan, Author and Managing Partner of Exec|Comm
Jay Sullivan talks with Bill Ringle about listening, connection, what it means to be an effective communicator.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
What it means to have Executive PresenceHow to address large audiences in a way that connects with each audience memberWhat factors raise or lower your standing on the scale of effectivenessHow to communicate in a way that’s listener directed.How to diffuse situations of anger in the workplace.
Read the Show Notes from this Episode
1:26 “People automatically think we’re going to teach them how to talk better and share information, and in fact we spend most of our time teaching them how to listen.”1:38 Sullivan recounts his experiences working in a convent in Jamaica, and the leadership examples he saw put in place there.3:20 [Working with Covenant] - “Again I had to listen really carefully to what their concerns were.”3:51 “I had to explain concepts to them in a way that they could grasp the idea, the basics of the idea, and understand what to do in terms of next steps.”4:37 “I didn’t make assumptions. You couldn’t. You couldn’t assume any background knowledge. You couldn’t assume any background problem solving skills.6:19 [On addressing large groups vs. being one on one] - “The challenge there tends to be that if you’re in front of a very large group, chances are you’re not having a conversation. You can create the illusion of a conversation, but chances are you’re just talking at the audience.”6:47 “People who are less comfortable asking questions, being open to whoever they’re talking to might change course, might change the agenda, might end up trying to control the conversation, very often those people have a larger challenge with smaller groups.”7:05 “But even when you’re speaking to a group, you shouldn’t be talking to everybody in the room, you talk to one person at a time.”7:59 [On his ideal ExecComm client] - “I don’t think of it terms of my ideal client. I think of it in terms of, who can I be helpful to?
Founder and CEO, Advantage Media Group
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Adam Witty talks with Bill Ringle about how to build your business through book publishing.
Listen to this interview to learn:
The advantages you gain by being a published author.What steps Adam took to land his first group of clients.Insights into how the book publishing industry has changed and what's really necessary to succeed in building a platform.
Expert Bio
Adam Witty is the Founder and Chief Executive Officer of Advantage Media Group, heading up strategic business development and growth opportunities for the company. What began in the spare bedroom of his home is now an international media company with leading businesses in book publishing, magazine publishing, and television and video.
Adam is the Publisher of Advantage Magazine, is the author of 21 Ways to Build Your Business with a Book and 21 Ways to Build Your Business with a Magazine, and is co-author of How To Build Your Dental Practice With a Book, How to Build Your Law Practice with a Book and Click: The Ultimate Guide to Internet Marketing for Authors. His weekly television shows Author Advantage TV™ and Entrepreneurs Library TV™ can be seen on the internet television station Advantage.tv.
Adam is an in-demand speaker, teacher, and consultant on marketing and business development techniques for entrepreneurs and authors and is a frequent guest on the acclaimed Extreme Entrepreneurship Tour. Adam has been featured in The Wall Street Journal, Investors Business Daily, Young Money Magazine, and on ABC and Fox and was named to the 2011 INC. Magazine 30 Under 30 “list of America’s most cool entrepreneurs.”
For more information, visit Adam's website.
Contact Info for Adam Witty
Business Phone: 843-414-5600
Web address: AdvantageFamily.com
Travels From: Charleston, SC
Follow Adam:
Books by Adam Witty
New York Times Bestselling Author, Keynote Speaker, and Leadership Expert
Courtney Lynch talks with Bill Ringle about how each of us can become better leaders and create a better world on My Quest for the Best.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
How integrating leadership development for women allowed Walmart to solve problems at the store levelThe common challenges that arise from people working together: conflicts or power struggles that need to be resolved; miscommunication around expectations, scheduling, and style; and much moreTips for achieving human connection even when you’re working remotelyHow to use feedback to be an inspiring leader instead of an alienating leaderWhat it means when high performance teams have the courage for candor
Read the Show Notes from this Episode
1:02 Lynch tells about how her experiences with the United States Marine Corps shaped her abilities as a leader.2:48 “I’m not someone who would’ve been able to afford going to graduated school, but thanks to my military service – the GI Bill is a fantastic vehicle – and so I went to law school after my time in uniform, and through the opportunity was able to enter the profession as a full-fledged attorney.”3:26 Lynch describes how working in the law firm wasn’t the kind of work that she found fulfilling.4:05 [On creating the startup with Angie Morgan] - “Our firm’s 14 years old, but I still remember the startup days like they were yesterday…there’s a lot of vision, a lot of ambition and that phase of a business. You’re motivated to work hard, and you know you want to add value and you want to have a positive impact.”4:35 [On having Walmart as a first customer] - “When you’re a tiny little startup and Fortune1 becomes your first customer, you learn a lot quickly.”5:02 “We didn’t have a strong platform to stand on, but we were incredibly passionate about what we had to offer.”5:54 [On getting Walmart as a client] - “Walmart was a cold call, but it was an informed cold call.”6:21 “I realized that the problems Walmart had,
Listen to this interview to learn: Marketing secrets from a prolific, bestselling author. How he designed his book to have wide appeal through social media and traditional channels. Lessons about becoming comfortable with who you are and making the most of your strengths in business and in life. Stefan Swanepoel talks with Bill Ringle about using our innate strengths to overcome challenges in business and in life.
Jonathan Raymond, Owner of Refound
Jonathan Raymond talks with Bill Ringle on My Quest for the Best about the culture of accountability, the proper way to give feedback, and developing an organization that puts people first.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
Why organizations are putting so much thought into a “people first” cultureHow to give feedback without micromanagingHow a software company gave their senior management the room to play at the level of their titleThe one mistake organizations make over and over againThe importance of embracing uncertainty
Read the Show Notes from this Episode
1:10 Raymond recounts his first real experience in entrepreneurship, telling about the “driveway car wash’ he owned with his friends.1:33 [On lessons learned from this early venture] - “One of the lessons was the operating costs are always higher than you think they are.”1:50 “Any industry worth being in is crowded.”2:15 How law school taught Raymond to show up in the world in a professional way.2:53 “My education in law school really helped me write with some structure, rather than just stream of consciousness, but to actually put one idea after the next in a way where something builds.”3:05 “A lawyer is able to string a series of good ideas together and build an argument, right? Which is what a good book or a good blog post is: it’s a good argument for advocating a a piece of change.”3:45 Raymond describes what it was like working 3 jobs out of law school, and still barely being able to cover rent. 4:04 [Paraphrasing Andy Warhol] - “You know you’re on track in your life when you’re using the best and the worst of what’s happened to you over the course of your journey.”4:26 “If I want to have an impact in the world, I’m going to have to take some steps, and there’s going to be some painful moments along the way.”4:52 [On Raymond’s Clients at Refound] - “I think the biggest problem we help people with, I would say, is overwhelm and ambiguity.”4:55 “In most modern organizations, there’s a lot of thought being put into ‘How do we create a people firs...
Listen to this interview to learn: The five triggers that influence to what a customer will give his or her time and attention. What led her to write The 24-Hour Customer. How companies of all sizes can capitalize on mistakes or disruptions of service made by competition. Adrian Ott talks with Bill Ringle about improving the customer experience.
Thomas Barta, Speaker, Author, and Consultant
In this episode of My Quest for the Best, Thomas Barta talks with Bill Ringle about the difference between doing marketing and leading marketing, and the challenges faced by both CMOs and customer-facing employees alike.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
What it means to “Walk the Halls” in MarketingPopular Myths still held by senior managersHow a CMO overcame his problems with both agenda and budget.The question every marketer should ask themselvesWhat it means to be in the value creation zone
Read the Show Notes from this Episode
1:35 Barta discusses how his Mother was an early inspiration for his young life.1:40 “She had one principle, and that is, ‘You can always advance.’ Whenever I had a new idea, her best advice was, ‘Go try it.’”2:00 How growing up in Germany and driving ambulances for civil service prepared Barta for his career.2:36 [On speaking to people in the fields of marketing and customer relations] - “The main challenge – everybody who does marketing and everybody who worries about customers is facing – is how do be relevant, how to get things done, how to really help customers.”3:12 “I believe everybody who works with customers or for customers deserves a stronger voice in their organization.”3:39 “Over 50% of C-suite executives, just surveyed by The Economist, just said they do not believe that marketing drives revenue, which is a problem, because, as a marketer, if you’re not revenue, you may end up being costly.”4:16 “It’s super important that every marketer who listens asks themselves, “Am I cost or revenue?”4:49 The story of the CMO and his problems with agenda and budget, and what Barta’s team did to help him overcome these roadblocks.5:48 [On the importance of removing buzzwords from marketing speech] - “We really stopped the buzzword: “Bingo!”6:32 “When he started to use the language of the rest of the c-suite…he changed so much [about] what the discussion was.”6:53 “We need to get marketers into the flow because that’s where the customer always belongs.
Barbara Henricks and Rusty Shelton talk with Bill Ringle about how traditional media and social media reinforce each other to build an audience for thought leaders and brands.
Dorriah Rogers talks with Bill Ringle about the principles and benefits described in Decide to Profit. Key points that you’ll learn from this interview: The impact a mentor had on Rogers' life and career, and how he inspired her to be her own person. How the Lego company used a single, unified goal to really turn things around. The importance of not only giving everyone in the company or organization, not just the decision makers, a voice. How to teach employees to tie their ideas to the overarching goal: making money. Rogers' 9 steps to a better bottom line.
Dr. Janice Presser, Behavioral Scientist and CEO of The Gabriel Institute
Dr. Janice Presser talks with Bill Ringle about Teamability® and reveals some essential tips and tricks for team success on My Quest for the Best<
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Key points that you’ll learn from this interview:
The connection between employee satisfaction and engagement, and meaningful workThe 4 elements of teaming that are essential for team chemistry and successNew methods for testing new hires for collaborative workThe crucial differences in showing that appreciation and respect for the people on your teamThe formula for understanding team characteristics and successful teamwork
Read the Show Notes from this Episode
1:09 [On Presser’s early life experiences“My earliest questions didn’t have answers, I had to spend a lot of time seeking them out myself.”2:00 “Everything is about people interacting with other people. And why is it sometimes that you have this amazing feeling that you’re yourself but you’re like the best you that you ever are when you’re doing it with these people?”3:00 Teaming up with Dr. Jack Gerber.4:15 [On being a female entrepreneur during the women’s movement] “We were on a mission to change the world.”5:15 [On the power of teams] - “Everyone else did all those other things that I didn’t do very well. I was great at coming up with ideas, but you have to have people who will lead the execution, or who make sure the details get followed up on, or the person who handles the emergency as it happens.”5:53 “It was so gratifying, not just because it was my mission in life, but that I also could do it with people who felt that the way in which they were contributing to this thing that was bigger than any of us, that that was meaningful to them, and that’s a very contagious feeling. That feeling that what you’re doing is meaningful and important.”7:36 “Teaming is a science. Great teamwork, that great team chemistry that we want, there’s an operating system for it.”7:55 [On incorporating the formula for teaming] - “Whether you're a startup or a huge multinational, it doesn’t matter,
Listen to this interview to learn: How business is being transformed by mobile technology and access. Why a mobile app is not a strategy! What companies like Best Buy, Macy's, and Apple are doing to engage with the mobile customer. What Lowe's did to build a competitive advantage through buying iPhones for each employee and getting suppliers to change their box coding. What small business owners can do with QR codes to bond with customers through mobile technology. Chuck Martin talks with Bill Ringle about how companies are using mobile technology to accelerate growth and outmaneuver competition.
Listen to this interview to learn: How she made the successful transition from the corporate world to being a successful entrepreneur. What other entrepreneurs want from learning materials and networking. Four trends that are driven by different forces and are shaping what tools and strategies entrepreneurs use to grow. Anita Campbell talks with Bill Ringle about small business trends and success.
Dorriah Rogers talks with Bill Ringle about the principles and benefits described in Decide to Profit. Key points that you’ll learn from this interview: The impact a mentor had on Rogers' life and career, and how he inspired her to be her own person. How the Lego company used a single, unified goal to really turn things around. The importance of not only giving everyone in the company or organization, not just the decision makers, a voice. How to teach employees to tie their ideas to the overarching goal: making money. Rogers' 9 steps to a better bottom line.
Mark Beckner talks with Bill Ringle about the vast opportunities available for freelancers who code when they prioritize and demand more from themselves.
Joe Calloway, author of Magnetic, talks with Bill Ringle about being intentional about attracting new business and satisfying your existing customers.
Key points that you’ll learn from this interview:
The importance of committing to make every business experience to be a positive one for all involved How to get more positive WOM (word of mouth) The single most important strategic asset for many companies and how it relates to your relationship with your customers. What he said to correct a misunderstanding, even when it came at significant out-of-pocket expense to replace 600 of the wrong title books sent to the meeting planner
Listen to this interview to learn: How stories are a powerful tool to help people understand what you do Ways to differentiate yourself effectively in a competitive market Some of the best ways to find your authentic voice How to use stories to grow your business, whether you work for a Fortune 500 or a small business Mark Satterfield talks with Bill Ringle about the underappreciated value of stories for driving business growth.
Listen to this interview to learn: The impact that taking full responsibility has on the culture of Zane's Cycles. Factors that are used to successfully differentiate from competitors. Why free lifetime service is included with every bicycle sold. How the "magic number" helps his team members remember to treat customers with great care and respect. His philosophy of "not being in the bike business, but in the customer service business" and how that can benefit your company, too. Chris Zane, owner and founder of one of the largest national bicycle companies, Zanes Cycles, talks with Bill Ringle about the singular focus on customer relationships and other guiding principles of business growth.
Listen to this interview to learn: That successful sales work is a learnable skill set, not an innate trait. Practical steps to set up meetings with key decision makers. How proper sales training led to a morale boost in a client company. What SNAP selling means. How certain assumptions help you in sales, rather than hurt you. Jill Konrath talks with Bill Ringle about proven methods for reaching decision makers in a tough economy through SNAP selling.
Randy Pennington talks with Bill Ringle about how to make company culture work to increase productivity and morale.
Key points that you’ll learn from this interview:
The importance of company culture in attracting talent. The risks of not changing fast enough as a team or company. The 6 choices that need to be made regarding how a culture develops. The single most significant trait of a company culture. How structure and process are the building blocks of habits. The executive team that rolled out training to emphasize its importance to the company.
Vice President of Strategy & Research for Karrikins Group
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Julie Williamson talks with Bill Ringle about overcoming the obstacles to growth so you can create a company that matters to its employees, customers, and the larger community.
Key points that you’ll learn from this interview:
The connection between an unclear purpose and growth stagnation.How when it comes to transformation, less is almost always better.An example of a construction company transformation based on elevating its business relationshipsA sure sign that technology is not being deployed effectivelyA breakdown of how investing in customers, employees, and your community reflects both an abundance mentality and measurable ROI.
Expert Bio
Julie Williamson has worked with major corporations, helping them set and execute on strategy and transformation. She has also worked with smaller organizations (for-profit, non-profit, and government) to drive success as they seek to grow their revenue and their impact their communities. Julie is an educator with experience at the undergraduate and graduate level, teaching organizational strategy, behavior, and change. Her students learn to connect theoretical concepts to real-world applications. Her work with Peter Sheahan on the book MATTER: Create more value, move beyond the competition, and become the obvious choice highlights Julie’s commitment to shifting the focus of leaders to optimum levels.
For more information, visit Karrikin's Group website.
Contact Info for Julie Williamson
Web address: http://www.karrikinsgroup.com
Travels from: Denver, CO
Contact:
Resources Mentioned by Julie Williamson:
Dan Negroni talks with Bill Ringle about unlocking the potential of millennials in the workplace by creating better quality relationships and company culture.
Program Advisor and Author of Marketing Above the Noise
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Linda Popky talks with Bill Ringle about marketing above the noise as a way of achieving a strategic advantage for leaders of growth-oriented companies.
Listen to this interview to learn:
Why reputation matters now more than everKeeping track of metrics that matter, so they indicate progress and not obscure your directionWhy timeless truths of marketing still trump the latest social media trickHow the “try and buy” technique can help you gain more customers quickly and why this worksWhat Coldwell-Banker learned from asking for feedback from every real estate transactionHow to view customer complains as valuable feedback instead of something to ignore or suppress
Expert Bio
Linda Popky is the president of Leverage2Market Associates, a strategic marketing company that helps transform organizations through powerful marketing performance. Her clients span start-ups through Fortune 500 enterprises.
In 2009, Popky was named one of the top women of influence in Silicon Valley and inducted into the Million Dollar Consultant® Hall of Fame. She is the first marketing expert worldwide certified to offer the Private Roster™ Mentoring Program for consultants and entrepreneurs, and the first licensee of Alan Weiss’s workshops and seminars. Popky is the past president of Women in Consulting, and she served as VP of marketing for the Northern California chapter of the Business Marketing Association. She is a member of the Society for the Advancement of Consulting and Watermark, the organization for exceptional executive women who have made their mark, where she serves on the Strategic Development Board.
Popky has served as program advisor for the Integrated Marketing Program at San Francisco State University’s College of Extended Learning, and she is a member of the Advisory Board of University of California Santa Cruz Extension in Silicon Valley.
Popky is the author of Marketing Above the Noise. Her previous books include Marketing Your Career and Promoting Your Non-Profit. A classically trained pianist, Popky recently released "Night Songs," a CD of classical piano music.
For more information, visit Linda's website.
Contact Info for Linda J. Popky
Web address: http://www.marketingabovethenoise.com
Travels From: Redwood Shores, CA
Contact:
Resources Mentioned by Linda J. Popky:
Peter Sheahan, CEO of Karrikins Group
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Peter Sheahan talks with Bill Ringle about what it takes for an organization to MATTER in an age where commoditization and infoglut threaten public, private, and not-for-profit organizations, so you can move beyond the competition, create more value, and become the obvious choice.
Listen to this interview to learn:
Key points that you’ll learn from this interview:
The vital reminder that organizations don't change, people do.How the best companies convert their ideas into insights and their insights into applications.What it really means to embrace the complexity of an industry disruptionThe shift Adobe engineered to shift their market perception, helping not just themselves, but their customers add more valueHow Utah-based Standard Plumbing found profitable opportunities in partnering with Amazon, instead of competing head-on or abandoning the parts business
Expert Bio
As founder and Group CEO of Karrikins Group, Peter Sheahan is known internationally for his innovative business thinking and thought leadership. With staff in more than 23 cities across seven countries, he knows firsthand the challenges of growing a business in these rapidly-changing times. Through a focus on brand differentiation and generating net new demand for clients, Karrikins Group is considered a global leader in two specific areas: 1) Transforming their clients go-to-market approaches to position themselves as trusted advisers and strategic partners in the minds of their buyers; and 2) Aligning social investment and sponsorship with business strategy so companies do well, by doing good.
Peter has advised leaders from companies as diverse as Apple, Goldman Sachs, Microsoft, Hyundai, IBM, Pfizer, Wells Fargo, and Cardinal Health. He is the author of seven books, including Flip, Generation Y, Making it Happen, and Matter.
Peter has delivered more than 2,500 presentations to over 500,000 people in 20 different countries, and he has been named one of the 25 Most Influential Speakers in the World by the National Speakers Association.
For more information, visit the Karrikin Group's website.
Contact Info for Peter Sheahan
Web address: http://www.karrikinsgroup.com
Travels From: Denver, CO
Contact:
Resources Mentioned by Peter Sheahan:
Listen to this interview to learn: Why openness to new ideas is so important for business leaders. How executives have started to put resources behind developing their own leaders and managers to succeed at a higher level. What key inflection points made the biggest difference in growing Proteus in the last 10 years. Six characteristics and skill sets of effective leaders. Erika Andersen talks with Bill Ringle about principles, practices, and observations for cultivating leaders.
Listen to this interview to learn: How consulting offers a post-graduate education in business. Details about the what leaders find in common while advancing their business goals: change, tension points, and feeling off-balance at times. The importance and value of embracing one's own struggle story as a way to greater authenticity, clarity, and power. When success can make a lousy teacher. Different types of blind spots that leaders typically face. How working to solve the wrong problem can be corrected. Steven Snyder talks with Bill Ringle about leadership and the art of the struggle.
Scott Ginsberg, author of The Power of Approachability
Scott Ginsberg talks with Bill Ringle about approachability, embracing failure, and the advantages of "Try-Listen-Leverage" as a business tactic.
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Listen to this interview to learn:
The importance of "I did" versus ideas.The advantages of just jumping into the abyss with "Try, Listen, Leverage".About joining versus buying brands.What is a “brand tag.”How you can learn to fail with style.
Read the Show Notes from this Episode
1:04 How Ginsberg’s fascination with approachability led him to conduct some ultimately successful experiments in college.1:55 [Ideas vs. Execution] - “You don’t need an idea, you need an I did.”2:54 “It is a mindset, execution, it’s sort of a way of life, and there are key distractions and things people need to get rid of. And it’s not about productivity, it’s not about ‘getting things done,’ it’s about creating a filter for your life.”3:21 “It’s about being willing to delete the people, being willing to delete the processes, and deleting the irrelevant stuff that’s just killing you.”4:27 [On ready, aim, fire] - “A) you’re never ready, B) aiming is overrated, and C) fire burns people.”4:37 “Try, Listen, Leverage.”4:45 [On Try, Listen, Leverage] - “You just try stuff, you just jump, you take the risk whether it’s a blog post or a new product or an idea or you wanna create a group on Facebook. Just try it. You listen, you see what happens, and then you leverage it. If it works, then great! If not, you move on.”5:25 “You gotta fail yourself to success.”5:40 “I’m actually not afraid of failing. I fail all the time. I love failing. I feel like failing is the best way to learn. I think it’s more fun. I think it makes a better story.”5:59 “Can you imagine anything more terrifying than getting exactly what you want?”6:40 [Paraphrasing Estée Lauder] - “Men buy brands, but women join them.”6:48 “We should invite people to join our brand, not ask them to buy it, because it’s a totally different mindset, not to mention heart set.”7:12 [On branding his company] - “What I wanted to do was create ...
Listen to this interview to learn: Chuck Wall talks with Bill Ringle about the genuine value of of understanding the customer in order to facilitate growth.
Founding Partner of The Klapper Institute
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth.
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Internationally recognized expert in operational and cultural transformation, Brian Klapper talks to Bill Ringle about how to implement effective organizational change.
Listen to this interview to learn:
What professional incident created the turning point for why he must start his own firm.How Brian redefined success for his firm and how that's made all the difference for his clients.What makes The Q-Loop different from the thousands of other business books in publication.What he does for a "mental cleanse" on a regular basis that you can do, also.The secret to effective organizational change: people hate implementing things that they haven't had a hand in creating, but can't wait to do it when...
Expert Bio
Brian Klapper is the President and Founding Partner of The Klapper Institute and is an internationally recognized expert in operational and cultural corporate transformation. Brian has worked with global companies in a variety of sectors including financial services, consumer products, manufacturing, food service, utilities, retail, and healthcare. While Brian’s experience spans all elements of the value chain, as well as all customer touch points, his work primarily focuses on helping his clients create a culture of Execution Excellence.
His clients have included Bank of America, Avon Products, New York Life, Corning Glass Works, Hartford Financial, KFC, Bassett Furniture, and Northeast Utilities.Prior to founding The Klapper Institute, Brian was a Partner in the Financial Services practice of Mercer Management Consulting (formerly Strategic Planning Associates now Oliver Wyman). Brian has been profiled in several publications including: The New York Times, The Wall Street Journal, Barron’s, and Forbes.Brian holds an MBA from The Wharton Graduate School of Business and a bachelor’s degree from Cornell University
For more information, visit Brian's blog.
Contact Info for Brian Klapper
Business Phone: 203-966-4113
Web address: TheKlapperInstitute.com
Follow Brian:
Books by Brian Klapper
Listen to this interview to learn: How one consultant's business went from earning from about $1800 to over $ 100,000 each month. Where Mark learned to differentiate products The single most important thing a business can do to have others seek them out for business. What one consultant did to become #2 best-selling author on 800-CEO-Read. How Jerry Garcia compares the Grateful Dead to licorice to help him think about marketing. The "mentoring perspective" and how it helps stripe away generalizations and hyperbole. What free writing can do for your business. The importance of immersing yourself in reading. Mark Levy talks with Bill Ringle about the dramatic difference effective positioning makes for a consultant, professional firm, or thought leader.
Felicia Slattery talks with Bill Ringle about how to kill the elevator speech and make authentic connections.
Listen to this interview to learn: What clients really want to hear from consultants and what audiences want to hear from speakers. Ways in which change itself has changed. A key question that effective leaders ask daily to build a shared sense of vision and progress. How leaders at any level can share what matters most to help an organization move more rapidly towards business success. Mark Sanborn talks with Bill Ringle about effective ways to navigate uncertainty as you grow personally and professionally.
Listen to this interview to learn: What he is doing to redefine who is talented. Why you should never "let them see you sweat." How sensitivity and respect lead to opportunity. What skills companies are in demand of and how we can give those skills to America's young adults. That turning your avocation into your vocation is possible. Gerald Chertavian talks with Bill Ringle about his journey to close the "opportunity divide" that exists in our nation.
Listen to this interview to learn: Why some places thrive and others struggle with comparable levels of talent pool and opportunity. What is a trust network and why it matters. The surprising key to an innovative ecosystem A simple belief to cultivate that makes an ecosystem systainable Victor Hwang talks with Bill Ringle about creating and growing sustainable ecosystems for startups.
Listen to this interview to learn: How when you help brands stay on the leading edge, you often have to stay on the bleeding edge Changes that are occuring between the pure play ad agencies vs. the digital agencies Impact of reaching customers when they have many choices of screens, from desktop to iPad/tablet to mobile Fundamental tenets of customer engagement that still guide online marketing strategies What Walmart did differently to engage customers around a Mother's Day campaign led by Twist Image Mitch Joel talks with Bill Ringle about how brands use technology to form and develop direct relationships with customers.
Michael Bungay Stanier talks with Bill Ringle about practical ways to do more great work instead of only good work.
Russell Bishop talks with Bill Ringle about alignment and empowerment within organizations as key growth drivers.
Listen to this interview to learn:
What it means to have a solo focus rather than an organizational focus Why strategy and objectvies DON'T matter A perspective on complaining that can transform the conversation into one of contribution How good questions provoke clear thinking Two simple questions to ask yourself to stay on track and productive
Listen to this interview to learn: The distinction between managing and leading, advocated by Admiral Grace Mary Hooper Stages to building a profitable, scalable training company What leaders did to deepen trust and improve communications at a Fortune 100 company Why boundaries are so elusive for leaders and how to make them work better The mindset needed to grow your company in a short period of time Mike Figliuolo talks with Bill Ringle about the importance for leaders of understanding people as individuals in an organization.
Co-Founders of Courage Crafters and Bestselling Authors
Courage Crafters co-founders Andrea Waltz and Richard Fenton talk to Bill Ringle on My Quest for the Best about learning to love the word "no."
Visit MyQuestforTheBest.com for complete show notes and more expert advice and inspiring stories to propel your small business growth. My Quest for the Best is a top-rated small business podcast with over 300 episodes of thought-provoking and insightful interviews with today’s top thought leaders and business experts. Host Bill Ringle’s mission with this show is to provide the strategies, insights, and resources that will unlock the growth potential of your business through these powerful conversations.
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Interview Insights
Listen to this interview to learn:
How they started their business by "burning their ship"A clever approach to expanding business within a client companyUnderstanding that each of us has a "relationship" with the word "no"When it makes sense to celebrate a "no" to encourage positive behaviorGetting off the roller coaster of reactivity
Top Takeaways from this Interview
1:22 Waltz tells about her first real job working for LensCrafters: how she met Fenton and launched into her own business at a young age.2:44 Fenton - “From my earliest memories, my earliest ages, I had always had a desire to be a professional speaker and to write books.”3:29 Fenton - Tells about meeting Fenton and meshing on what it meant to be a high performer and achiever.4:50 Waltz - [On quitting their jobs to start the new company] - “We knew that in order to really make the business work and to burn our ships…we knew that we had to leave and be completely dedicated and completely focused.”5:44 Waltz - On getting their first client JC Penney.6:25 Fenton - [On working with JC Penney] - “We worked for them over the course of the next 10 years, we probably did over 25 different projects for them, and over the course of time we did well in excess of $250,000 worth of business.”7:58 Waltz talks about her and Fenton’s self-published book The Secrets of Retail Magic and how their “Go For No” concept allowed them to become an essential resource to JCP.9:03 Waltz tells how Fenton’s boldness got them their first client.11:08 Waltz - “Our ideal client has a sales force and, ideally, we like working with companies with large sales forces. Right now we focus on doing keynote presentations at the annual conferences. We don’t focus on a specific industry, although we’re very popular in the direct sales and network marketing industry.”12:00 Waltz - “The problem is that people have a fear of hearing the wor...
Michael Bungay Stanier, author of The Coaching Habit, talks with Bill Ringle about how to strengthen your management effectiveness by giving less advice.
Key points that you’ll learn from this interview:
What it means when managers create an environment to stay focused, engaged, and learning as the standard How to avoid being an advice-giving maniac Tactics to get beyond the first answer to a deeper question (which is not the only answer and rarely the best answer) Why your organization will become more productive when there is less of a rush to action What makes up 50% of our waking behavior and rarely gets the attention it deserves
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Why analytics will become increasingly important to companies in planning The Ubertrends of multitasking and control freak that technology has created What to look for in global competition How it is smart to use the technology you write about for clients to gain an advantage in your own business Favorite sources to study to learn about Ubertrends in society, technology, and global business
Expert Bio Michael Tchong is an innovation specialist, change agent, entrepreneur, and speaker. He is the founder of five startups, including MacWEEK and ICONOCAST, and has pioneered ventures in desktop publishing, personal information management, internet analytics, and online marketing. His latest startup is Social Revolution®, which aims to reinvent America by crowdsourcing innovative solutions.
As a speaker, Michael uses his knowledge of marketing, media, and technology to help audiences better grasp how massive waves, which he calls “Ubertrends,” are reshaping society, as well as the opportunities and innovations these Ubertrends propel. His ability to identify emerging trends was refined at such prestigious ad agencies as DDB and Chiat/Day. He is the author of Social Engagement Marketing, an easy-to-navigate guide to the world of social media.
For more information, visit Michael's website. Contact Info for Michael Tchong Web address: MichaelTchong.com Web address: ubercool.com Travels From: San Francisco, CA Follow Michael:
Books by Michael Tchong
Listen to this interview to learn: How getting fired can lead to new and better opportunities What it means to "turn the coin over" when presented with a problem The two top qualities of mind that set exceptional leaders apart from well-intentioned leaders How you can use the criteria to win in the marketplace in your own business What resulted from combining the social agenda with the value agenda at Cambell's Soup for employees and other stakeholders Doug Conant talks with Bill Ringle about proven leadership principles that apply across the board, from Fortune 500 companies to start-ups.