Magic In The Room: Recent Episodes
Luke Freeman, Hannah Bratterud, Chris Province
Magic is found in every room where people connect over a shared purpose. In this weekly podcast, Luke, Hannah, and Chris explore the role of purpose, courage, mindset, and culture in every leader’s quest for transformational performance.
In this episode of "Magic in the Room," hosts Luke, Hannah, and Chris delve into the themes of leadership, agency, and emotional regulation amidst chaos. They discuss how leaders can maintain control and purpose when faced with unexpected challenges or disruptions, emphasizing the importance of not succumbing to emotional hijacks. The conversation highlights the concept of "amygdala hijack," where emotional responses can override rational thinking, and the need for leaders to remain intentional and mindful in their reactions. They also explore the idea of maintaining emotional bank accounts, where relationships are built through consistent positive interactions, and the dangers of making impulsive withdrawals during moments of emotional flooding.
In this episode of "Magic in the Room," hosts Hannah Bratterud, Chris Province, and Luke Freeman delve into the complexities of leadership, particularly when dealing with personal and professional challenges that aren't covered by standard policies. They discuss the importance of embracing a holistic community approach in workplaces, where personal and work lives intersect, and the difficulties leaders face when unexpected events, such as illness or loss, occur. The conversation is deeply personal, as Chris shares the story of his late friend Doug, highlighting the impact of personal relationships on professional environments. The discussion highlights the need for strategic planning that includes contingencies for unexpected disruptions and the importance of vulnerability and open communication in building trust within teams.
Welcome to a new season of Magic In The Room! In this episode, hosts Hannah Bratterud, Chris Province, and Luke Freeman reflect on the evolution of their podcast as they enter this new season. They discuss the concept of seasons in both personal and professional contexts, emphasizing the importance of recognizing transitions and growth. The team shares insights from their recent strategic planning session, highlighting the theme of "Year of the Snake," which symbolizes shedding old layers and embracing renewal. They also reflect on the challenges and successes of 2024, noting rapid growth and the need to address structural weaknesses. Looking ahead to 2025, they focus on themes of agility, purpose-driven leadership, and building capacity in various aspects of life and business.
In today’s episode of Magic in the Room, Chris and Luke sit down with Kelley Francen and April Carter to discuss leadership development at the Citizen Potawatomi Nation. Kelley and April developed a unique program that integrates the traditional cultural teachings of the Citizen Potawatomi Nation into leadership development. The goal of this program was to make sure that the values of the community are activated by the leaders. Even if you do not work in a Tribal setting, there are valuable lessons in this episode about you can develop leaders who live the organizations values.
Credits:
This episode of Magic in the Room was recorded onsite at The Citizen Potawatomi Nation Cultural Heritage Center. Find more information about the cultural center at www.potawatomiheritage.com.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with all the Lead a Team episodes, subscribe at www.magicintheroom.com.
Today we wrap up season five of Magic in the Room! This season has focused on the skills that people need when leading a team. The good news is that these skills can be learned, if we are intentional. In this episode, Hannah, Chris, and Luke share their biggest takeaway from the season, and share some advice for every leader.
Credits:
This episode of Magic in the Room was recorded onsite at the National Native American Human Resources Association’s 28th annual conference at the
Choctaw Casino & Resort in Durant, OK.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at www.magicintheroom.com.
People who lead teams can (and should!) develop a new set of skills. One often overlooked skill is being about to intentionally recognize people's efforts and character in a way that is meaningful. This is a skill that can be learned, it just takes some effort. In this episode of Magic in the Room, Hannah, Chris, and Luke discuss various types of recognition, and how to incorporate it into your team.
Credits:
This episode of Magic in the Room was recorded onsite at the National Native American Human Resources Association’s 28th annual conference at the
Choctaw Casino & Resort in Durant, OK.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
What do we do when people's behavior or performance are not aligned with the values and commitments of an organization? Corrective action is one tool for helping team members know when they are not meeting expectations and what steps they need to take to perform at a high level. Corrective action may not be your favorite topic, but it is critical. In this episode of Magic in the Room, Hannah and Luke discuss the elements of good corrective action, and how to make it effective.
Credits:
This episode of Magic in the Room was recorded in Big Sky, Montana
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Giving and receiving feedback is critical to individual and team success, yet for many people feedback can feel threatening or unwelcome. In this episode of Magic in the Room, Hannah, Luke, and Chris discuss how to give feedback that is helpful and leads to high performance.
Credits:
This episode of Magic in the Room was recorded onsite in Tulsa, OK
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Every leader wants their team to perform at a high level, but this does not happen by accident. On today’s episode of Magic in the Room Hannah, Chris, and Luke talk about performance development, which includes one-on-ones, development plans, training, and anything you do to help people learn and grow.
Credits:
This episode of Magic in the Room was recorded onsite in Tulsa, OK.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
In today’s Magic in the Room episode, Hannah, Luke, and Chris continue our series on the skills leaders need to build effective teams. Conflict is inevitable, so leaders must learn to navigate it effectively. The first step is to change how we think about conflict. Not all conflict is bad, and some types of conflict are helpful. We can build more effective teams if we learn to encourage helpful conflict and manage harmful conflict.
Credits:
This episode of Magic in the Room was recorded onsite in Tulsa, OK.
Music by Evan Grim. Find his music on Apple Music.
Gifts are often used to build relationships in business, whether with clients, customers, or employees. But what if we have been doing gifting all wrong? In today’s episode of Magic in the Room, Chris and guest John Ruhlin discuss a new way to think about gifting. The bottom line is that gifts can be used to build long-lasting relationships, but not if you just put the company logo on a mug and send it to everyone. Instead, you should intentionally make every gift focused on the receiver and create a lasting memory they will associate with you.
John is the founder of GIFT·OLOGY and the author of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Client Retention.
Find John on LinkedIn at https://www.linkedin.com/in/johnruhlin/ or at giftologygroup.com.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
This week, on Magic in the Room, we discuss the next skill for leading teams: Effective communication. Often, leaders think they have communicated something by sending an email or mentioning it in a meeting, but the message has yet to be received. Join Hannah, Chris, and Luke as they discuss how leaders can turn data into wisdom and build shared understanding.
Credits:
This episode of Magic in the Room was recorded onsite in Tulsa, Oklahoma.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com.
Today, we continue our series on the skills needed to lead a team. We started with building trust in episode 178. In this Magic in the Room episode, Hannah, Chris, and Luke discuss a new skill: creating an environment of commitment and accountability. The core idea in this conversation is that people can only be accountable if they know what they are committed to. People can hold themselves accountable once we have a common understanding of commitments.
Credits:
This episode of Magic in the Room was recorded onsite in Tulsa, OK
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
In today's episode of Magic in the Room, we continue our series on leading a team with the foundational skill leaders must have: the ability to build trust. It may sound cliche, but trust is the foundation of a high-performing team. In fact, Luke and Hannah argue that dogs have better lives and fewer people die when teams have high trust! When teams don't have trust, the result is lower performance, lower well-being, and ultimately, people leave. If you focus on one thing as a leader, it should be building trust.
Credits:
This episode of Magic in the Room was recorded onsite in Tulsa, Oklahoma
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at www.magicintheroom.com
Welcome to Season 5 of Magic in the Room! In this episode, Hannah, Chris, and Luke introduce the topic we will focus on this year: Lead a Team.
Everyone’s leadership journey starts with leading themselves, which was the topic of Season 4 of Magic in the Room. The next step on the journey may be having formal leadership over a team of people. As you make this leadership shift, you must change your definition of success from focusing on individual accomplishments to equipping your team to be effective. The transition is not easy! In this episode, we discuss what that transition is, how to make it, and the practical skills you need to develop to be an effective team leader.
Credits:
This episode of Magic in the Room was recorded onsite in Tulsa OK.
Music by Evan Grim. Find his music on Apple Music.
Today, we are wrapping up our season on Intentional Leadership. We believe everyone is a leader because they can notice something that could be better choose how to change things for the better and act to make the change. This simple idea has much depth, and we have spent the last year talking about it!
In this episode, Chris, Hannah, and Luke wrap up the season by reflecting on the most significant things they have learned and hope listeners apply to their lives.
If you want to catch up on the whole season on Intentional Leadership, check out magicintheroom.com/lys.
Credits:
This episode of Magic in the Room was recorded online.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
The rise of nihilism, the rejection of all moral principles, or the belief that life is meaningless can be challenging to discuss. However, if we are going to be Intentional Leaders, we must be willing to notice changes in the world around us. The good news is that once we see nihilism, we can use the principles of hope to bring about change in ourselves and our organizations.
Credits:
This episode of Magic in the Room was recorded online.
Music by Evan Grim. Find his music on Apple Music.
Dowload the free guide for this eipisode at www.magicintheroom.com.
Today, we continue our series on hope by replaying one of our favorite episodes, which lays the foundation for much of our thinking. Hope may seem intangible, but leaders can intentionally nurture hope in the people around them. In this episode, Chris, Hannah, and special guest Dr. Chan Hellman discuss the three elements of hope: Goals, Pathways, and Willpower. Leaders can develop hope by ensuring these three elements are present. Chan M. Hellman is a professor of social work at the University of Oklahoma and Director of The Hope Research Center. He has written over 100 scientific publications and presented at numerous national and international conferences worldwide. Chan's research is focused on hope as a psychological strength, helping children and adults overcome trauma and adversity. Chan's book "Hope Rising: How the Science of Hope Can Change Your Life" with his co-author Casey Gwinn is published by Morgan James.
Credits:
This episode of Magic in the Room was recorded at Story Catcher Studio in Tulsa, OK
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com.
Today, we start the final series in our season on Intentional Leadership by diving into the topic of hope. Hope is not just wishful thinking; instead, hope is the belief that the future will be better and you have the power to make it so. This requires three things to be true: you must have goals, pathways, and agency. The good news is that you can develop hope for yourself and your team by intentionally building in those three areas.
Credits:
This episode of Magic in the Room was recorded online.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Today we continue our conversation about well being and self-care with Nicole Casey. In this episode, Luke, Hannah, and Nicole talk about why being intentional about our well being matters and how to overcome some obstacles to taking care of ourselves.
Credits:
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Today's episode of Magic in the Room focuses on well being. Luke, Hannah, and guest Nicole Casey dive into the idea of self-care. We discuss the misconceptions around self-care and give some practical tips that anyone can use to be more connected to what they need.
Credits:
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
In today’s episode of Magic in the Room, Chris and guest Ben Scholl talk about how leaders can cultivate a vibrant and sustainable brand by helping team members thrive. Ben and Chris take on this topic through the lens of the hotel industry, but the three principles are the same in every context: create clear paths to growth, involve everyone in product design, and intentionally create human connection.
Find the article that goes with this episode at www.purposeandperformancegroup.com/elevating-housekeeping-roles-in-hotel-operations
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by Evan Grim. Find his music on Apple Music.
In our ongoing series about wellbeing, we want to turn to how leaders can care for the wellbeing of their team while keeping performance high. In this replay episode of Magic in the Room, Luke, Hannah, and Chris discuss how Mihály Csíkszentmihályi's concept of Flow State allows leaders to match the level of challenge to the team's ability.
Research in this episode:
THE COVID STATES PROJECT: A 50-STATE COVID-19 SURVEY REPORT #54: MENTAL HEALTH IN THE US - http://news.northeastern.edu/uploads/COVID-19_CONSORTIUM_REPORT_54_DEPRESSION-May2021.pdf
Flow State - https://www.researchgate.net/figure/Graph-of-Csikszentmihalyis-flow-state-when-a-persons-ability-to-execute-a-task_fig1_279226015
This could be why you're depressed or anxious - Johann Hari: https://www.ted.com/talks/johann_hari_this_could_be_why_you_re_depressed_or_anxious?language=en
Everything you think you know about addiction is wrong - Johann Hari: https://www.ted.com/talks/johann_hari_everything_you_think_you_know_about_addiction_is_wrong
Music by evangrimmusic.com
To download the free guide that goes with this episode, subscribe at magicintheroom.com.
In this episode of Magic in the Room, Hannah and Luke visit Lorca Smetana’s Montana farm to discuss the connection between resilience and wellbeing. Lorca is an expert in building holistic resiliency skills, helping parents and professionals in high-stress or trauma work embrace radical self-care in recommitting to vibrant, sustainable, and creative lives. During the conversation, Lorca gives three steps you can take to build resilience. First, understand compassion. Second, ask yourself what your real need is. Third, redefine self-care to self-honoring.
Find Lorca on LinkedIn at www.linkedin.com/in/lorca-smetana or at www.lorcasmetana.com.
Links Mentioned:
- Lorca was on Magic in the Room #106: Being Resilient with Lorca Smetana
- Chris King was on Magic in the Room #69: Leading When People Experience Trauma with Chris King
- Dopamine Nation by Dr. Anna Lembke
- The Body Keeps the Score by Bessel van der Kolk MD
- My Grandmother’s Hands by Resmaa Menakem
Credits:
This episode of Magic in the Room was recorded at Lorca’s farm in Montana.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Every time we get on an airplane, we hear, “Put on your oxygen mask first.” This is good advice, even if we are not in an airplane emergency! In this Magic in the Room episode, Hannah, Luke, and Chris discuss wellbeing in the next part of our Intentional Leadership series. It is easy to deprioritize our wellbeing when we are busy or want to take care of others first. However, this is an instance where taking care of ourselves allows us to serve others more effectively. We have to put on our oxygen mask first.
Credits:
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Today on Magic in the Room, we wrap up our series on discovering your unique contribution, which is the intersection of the needs of your community and your strengths, values, and experience. In many organizations, there is a need for some form of service, so understanding what great service is can help you figure out your unique contribution. In this replay episode of Magic in the Room, Luke, Hannah, and Chris discuss delivering outstanding customer service by developing high-trust relationships, being responsive, and providing quality. In many industries, focusing on the Big Six of Clean, Safe, Comfortable, Fun, Fast, and Friendly will ensure customer satisfaction.
Research in this Episode:
The bounds of service and the Service Profit Chain (PDF)
Credits:
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
What does it take for HR functions to be more focused on supporting people than being the principal's office? In this episode of Magic in the Room, Hannah and Luke sit down with Kari Gras to talk about how she has learned to make HR more human. This is not an easy task. It starts with trust, especially with the rise of remote work, a willingness to have hard conversations, and most importantly a commitment to treating people well.
Kari began her career in Human Resources working with Denise Tuohy in 2005, while employed by the Yellowstone Club. She started working in the HR and Payroll Department, which was a fast-paced and evolving department. With seasonal employees keeping the constant flow of paperwork a necessity, she was challenged to find better ways to refine and streamline procedures. Kari began consulting with small businesses in August 2013, following her entrepreneurial dream and making it a reality!
Find Kari on LinkedIn at www.linkedin.com/in/togethrconsulting or togethrconsulting.com
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
In today’s episode of Magic in the Room, we continue our series on finding your unique contribution, which is the intersection of your strengths and values with the needs of your community. Karen Lum joins Hannah and Luke to discuss how leaders can discover their unique contribution using Karen’s leadership framework of self-awareness, situational awareness, caring, and courage.
As leaders understand themselves more fully, they can align their actions to what an organization needs, even when they are not fully supported and require courage. Self-awareness, situational awareness, caring, and courage can also help you evaluate when it is time to leave a company or other community.
Karen is the owner of K. Lum Consulting; an accomplished business coach, corporate trainer and curriculum designer in the areas of leadership, team building, management, sales and new systems implementation. Extensive experience in high-end service (customer experience) in a variety of industries, as well as team and project management.
Find Karen on LinkedIn at www.linkedin.com/in/klumconsulting or at www.klumconsulting.com.
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
In the Magic in the Room episode, we continue our series on Intentional Leadership by asking: “How do I contribute to the organization I am part of in a way that is unique to who I am?” Luke, Hannah, and Chris discuss how to understand the business model of your organization and how to use your unique strengths and values to maximize your effectiveness within that model.
Credits:
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Renée Smith champions a more loving and human workplace. Love is not a word we often use when talking about work. However, Renée believes love is critical to creating workplaces that allow people to solve the biggest problems we face. In this episode of Magic in the Room, Hannah, Luke, and Renée discuss the need to replace fear with love in our organizations.
Renée is the Founder and CEO of A Human Workplace and served as the Director of Workplace Transformation in the Washington State Governor’s Office.
Find Renée on LinkedIn at linkedin.com/in/reneesmith-ahumanworkplace or at AHumanWorkplace.com.
Credits:
This episode of Magic in the Room was recorded onsite in Chicago IL
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
This week on Magic in the Room, we continue discussing managing stress. One approach to managing stress is to use the Four Cs: calm, contain, care, and cope. The Four Cs framework originates in trauma-informed care in the medical practice, but we apply it in this episode to dealing with our stress or leading a team through stress.
Each of the Four Cs emphasizes critical touchstones in the process of dealing with stress. Survival Strategies: Four Steps for Handling Stress
Episodes and Resources mentioned in this episode:
Magic in the Room #131: Replay - Being Resilient with Lorca Smetana
Magic in the Room #69: Leading When People Experience Trauma with Chris King
The Four Cs are originally found in Trauma-Informed Healthcare Approaches
A Guide for Primary Care edited by Megan R. Gerber
Credits:
This episode of Magic in the Room was recorded remotely
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com.
Today we continue our series on survival strategies and how we handle stress. Guest Sara McNamara works to help military men and women move from military to civilian life, which is very stressful. One key to making that transition successful is if there is a sense of belonging in the new home, work, and community life. Belonging is a fundamental human need and plays a crucial role in managing and coping with stressful situations for everyone, and there are many lessons we can learn from Sara’s experiences.
Find Sara on LinkedIn at www.linkedin.com/in/sarabmsod or on her website at www.sdbtransitionstrategies.com.
Credits:
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com.
This week we are kicking off our new series on survival strategies. Our brain works hard to keep us safe and get us the things we need. When we encounter a stressful situation, our first reaction is always to do something that we believe will keep us safe. Sometimes this response is helpful, and sometimes it is unhelpful. In this episode of Magic in the Room, Luke, Hannah, and Chris discuss how we intentionally choose our response to stress to get the best outcome possible.
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
In this replay episode of Magic in the Room we revisit some our first thoughts on Mindset which have turned into a key part of all our work at Purpose and Performance Group.
What is mindset, and how does it show up? If our behaviors are informed or even driven by our mindset, it seems crucial to be intentional about the mindset with which we approach our lives. In this episode, Chris, Luke, and recurring guest, Dr. Bob Schooley, explore central questions about mindset and how it affects the way we show up in the world.
Credits:
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Intentional Leaders notice something that could be better, choose how to change things for the better, and act to make the change. However, to notice things that could be better, we have to keep our eyes and ears open to take in information from all around us.
One important way of doing this is by keeping up with current trends in business, technology, culture, and the world around us. In this episode of Magic in the Room, Luke and Chris discuss several emerging trends, including companies providing housing for their employees, inflation, the rising power of employees, and the shortage of workers in some industries.
**Credits:**
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com.
In this episode of Magic in the Room, we continue our conversation about mindset. Hannah and Luke discuss four archetypes of mindset. Knowing these archetypes will help you understand yourself better, and it will help you lead people who see the world in different ways.
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
This week on Magic in the Room, we are joined by Neil Hughes, who inspired us to start this podcast. Neil is a podcast host and writer whose journey epitomizes a growth mindset. Neil began his Tech Talks Daily Podcast by believing that “version one is better than version none” and just starting, even if his first attempts were imperfect. Today Tech Talks Daily has over 2,400 episodes and counts William Shatner, Guy Kawasaki, and Wendy Williams among past guests.
Credits:
This episode of Magic in the Room was recorded in Chicago, Illinois at the No Longer Virtual Conference.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com.
This season of Magic in the Room is all about Intentional Leadership. This week we are starting a series on mindset. Mindset is our assumptions about the world that impact our first reaction to any situation. You can think of mindset as the “habits of the mind” that drive our behavior. Sometimes our mindset can be helpful, but sometimes it may hold us back or bring us to undesirable outcomes. The good news is that we can cultivate a healthy mindset with intentional work.
Credits:
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com.
What are people really looking for from work? Do they want to get paid and be even every two weeks, or does work bring a more profound sense of meaning? In this episdoe of Magic in the Room, Chris and Luke dive into the intersection of values, purpose, business, and compensation. The things leaders value, and the ethical decisions they make, directly impact how a company structures compensation, culture, and the engagement level of employees. If leaders are not intentional and explicate about values, many vital outcomes are left to chance.
Find Luke on TikTok at tiktok.com/@luke\_free\_man
Credits:
This episode of Magic in the Room was recorded at Story Catcher Studio in Tulsa, OK
Music by evangrimmusic.com
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Dr. Jeff Simmons is a professor of business at Oklahoma Christian University. In this episode of Magic in the Room, Jeff and Chris discuss ethics and values in the workplace.
Find Dr. Simmons at https://www.oc.edu/directory/dr-jeff-simmons
Credits:
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
In this episode of Magic in the Room, Luke and Chris sit down with guest Wendy Togami to talk about how individuals, families, and organizations can live their values. Wendy introduces us to a metaphor of values as river banks. The banks keep the water flowing with direction and momentum. Without values to guide our lives, we can end up more like a puddle, which is unfocused and does not have an impact.
Find Wendy on LinkedIn at linkedin.com/in/wendy-togami-34a810268
Credits:
This episode of Magic in the Room was recorded at goroguestudio.com
Music by Evan Grim. Find his music on Apple Music.
The free guide to this episode will help you clarify your values. Download the guide by subscribing at magicintheroom.com
In this Magic in the Room episode, Luke, Chris Province, and Hannah explore values as a key aspect of Intentional Leadership. There are several types of values, from shared societal values to unique personal values. One key to intentional leadership is understanding the unique values that differentiate you from other people or organizations.
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by Evan Grim. Find his music on Apple Music.
We flip the script on today’s bonus episode of Magic in the Room, and Dillon Hargrave interviews Chris. Dillon is an entrepreneur and founder of Sauntermore, a peer advisory group empowering individuals with disabilities to excel in leadership roles. Today’s conversation focuses on two key foundations every leader needs to establish for themselves: their purpose and their values. Contact Dillon on LinkedIn at www.linkedin.com/in/dillon-hargrave-ba358112/
Contact Dillon on LinkedIn at www.linkedin.com/in/dillon-hargrave-ba358112/
Find out more about Sauntermore at sauntermore.us.
Credits:
This episode of Magic in the Room was recorded at Story Catcher Stuido in Tulsa, OK.
Music by Evan Grim. Find his music on Apple Music.
Today we wrap up our series on knowing and using our strengths with a hopeful message from Dillon Hargrave: we have everything we need.
Dillon is an entrepreneur and founder of Sauntermore, a peer advisory group dedicated to empowering individuals with disabilities to excel in leadership roles.
Unfortunately, if you are hoping that Dillon would use Magic in the Room to announce the return of Baby D's Bee Sting hot sauce, you are going to be disappointed, but you should still listen to the episode!
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Contact Dillon on LinkedIn at www.linkedin.com/in/dillon-hargrave-ba358112/
Find out more about Sauntermore at sauntermore.us.
Credits:
This episode of Magic in the Room was recorded at Story Catcher Stuido in Tulsa, OK.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at Magicintheroom.com
Today on Magic in the Room, we continue our series on strengths. The first step to using our strengths effectively is to know them! In this replay episode, Luke, Hannah, and Chris use one of our favorite strength discovery tools, the At My Best cards, to model an easy way to learn about the strengths of people on your team.
At My Best Cards: atmybest.com
Credits:
This episode of Magic in the Room was recorded at Strory Catcher Studio in Tulsa, OK
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
In this episode of Magic in the Room, Hannah and Ben sit down with Sarah Elkins to continue our series about focusing on our strengths. Sarah, Hannah, and Ben discuss how people can understand their strengths to work together more effectively.
Find Sarah on LinkedIn at www.linkedin.com/in/thesmileisfree or her website at elkinsconsulting.com.
Find Sarah on LinkedIn at www.linkedin.com/in/thesmileisfree or her website at elkinsconsulting.com.
Links mentioned in this episode:
CliftonStrengths: https://www.gallup.com/cliftonstrengths
Credits:
This episode of Magic in the Room was recorded remotely.
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Is it better to focus on using your strengths or to try and fix your weaknesses? Intentional Leaders strive to be as effective as possible by using their strengths to perform at a high level. In this episode of Magic in the Room, Hannah, Chris, and Luke make the case that individuals need to focus on their strengths and that teams can be well-rounded by ensuring diverse strengths in the group.
Links mentioned in ths episode:
- Messi Goal vs Bilbao • 2014/15 • Copa del Rey
- Magic in the Room #84: Win and Help Win in Tribal Enterprise with Brian Gooden
- From Strength to Strength by Arthur C. Brooks
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by Evan Grim. Find his music on Apple Music.
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Leaders must be intentional about the media to consume. In this episode of Magic in the Room, Hannah, Luke, and Chris share how they decide what books to read, videos to watch, and podcasts to listen to, and they share a couple of current resources.
What Luke is listening to:
- Pivot
- Hard Fork
What Chris is reading:
- Axios NWA
- Axios Seattle
- Axios Denver
- Axios Dallas
- The 2023 State of Essential Workplace Communications
What Hannah is reading:
- Harvard Businss Review
- Do Hard Things by Steve Magness
Credits:
This episode of Magic in the Room was recorded remotely.
Music by evangrimmusic.com
To download the free guide that goes with this episode, subscribe at www.magicintheroom.com
In our final episode about the iceberg model, Chris and Luke sit down with Chris King to discuss the importance of being oriented to where you are and your direction. The iceberg model shows that there are many under-the-surface factors that influence us, such as our personality and experience. By understanding those factors, we can use them to move in the direction we want to go.
Links from this episdoe:
The Blame Game with Dustin Staiger
The Labors of Wellness: Becoming Antifragile
Credits:
This episode of Magic in the Room was recorded onsite at Chris King Counseling.
Music by evangrimmusic.com
To download the free guide that goes with this episode, subscribe at magicintheroom.com
Learning to be an Intentional Leader means we must learn why we react the way we do in different situations. In this episode of Magic in the Room, Luke and Hannah are joined by guest Annette Taylor to discuss one source of influence: our inner caveperson. Knowing how our ancestors lived helps us understand ourselves in modern times.
Find Annette on LinkedIn.
Find her blog at www.cavedwellerclub.com
Two posts to start with are:
Meet Claire: www.cavedwellerclub.com/blog-3/blog-post-title-three-lnyan
Claire's Anatomy : /www.cavedwellerclub.com/blog-3/claires-anatomy
Links from this episode:
30 Days of Noticing by Alana Sheeren
Credits:
This episode of Magic in the Room was recorded online.
Music by evangrimmusic.com
To download the free guide that goes with this episode, visit www.magicintheroom.com.
Intentional Leadership requires awareness of the under-the-surface factors that impact the things we notice, our choices, and our actions. In this episode of Magic in the Room, Hannah, Chris, and Luke introduce the Iceberg Model. The part of the iceberg above the surface of the water represents the things we do that are visible to the people around us. Under the surface is all the factors that influence us, starting with our personality and the things we have experienced. When we know how our experiences and personality impact us and others, we can make more intentional choices about the outcomes of our actions.
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by evangrimmusic.com
To download the free guide that goes with this episode visit www.magicintheroom.com.
Danny Langloss has been a police officer and chief. He is currently a city manager. In this Magic in the Room episode, he joins Hannah and Luke to give a blueprint for high performance based on his experience leading through crisis and change. Listen for several key strategies, including inviting feedback, giving people ownership of the organization's vision, and increasing employee engagement.
Find Danny on LInkedIn at www.linkedin.com/in/dannylangloss/
or www.dannylangloss.com.
Credits:
This episode of Magic in the Room was recorded onsite in Chicago during the NLV conference.
Music by evangrimmusic.com
To download the free guide that goes with this episode go to magicintheroom.com
Intentional Leadership is noticing something that could be better, choosing how to change things for the better, and acting to make the change. But how can we make sure we do those three steps? In this episode of Magic in the Room, Hannah and Chris are joined by Ben to reflect on how they apply Intentional Leadership in their lives. They wrap up the conversation by giving three things that listeners can start doing today to be more intentional.
Credits:
Music by evangrimmusic.com
To download the free guide that goes with this episode go to www.magicintheroom.com.
In this episode of Magic in the Room, Kimberly Davis, the founder of Brave Leadership University, joins Hannah and Luke to continue our exploration of Intentional Leadership. Kimberly helps us understand that we can be brave by connecting to our “super objective,” which is the impact we want to have. She defines bravery as “being my best, most authentic and powerful self,” which is critical for Intentional Leadership.
Find Kimberlly on LinkedIn at www.linkedin.com/in/kimberlydavisonstage/ or at braveleadershipuniversity.com
Brave Leadership University founder, Kimberly Davis is an expert on authentic leadership, and shares her inspirational message of personal power, responsibility and impact with organizations across the country and teaches leadership programs world-wide.
Kimberly teaches for SMU Cox School of Business' Executive Education Program and their Latino Leadership Initiative; as well as for the Bush Institute's WE Lead program (empowering female leaders from the middle east). Kimberly is a TEDx speaker and her award-winning book, Brave Leadership: Unleash Your Most Confident, Authentic, and Powerful Self to Get the Results You Need was named the #1 book to read on Inc. Magazine’s “The most impactful books to read in 2018.”
Credits:
This episode of Magic in the Room was recorded during the 2023 NLV conference in Chicago, Illinois.
Music by evangrimmusic.com
To download the free guide that goes with this episode, visit magicintheroom.com
We are kicking off a new season of Magic in the Room with a four-part series on Intentional Leadership. In this episode, Hannah, Luke, and Chris make the case that everyone is a leader, no matter their job title. Because we are all leaders, we can intentionally influence the people and situations we encounter.
We define Intentional Leadership as a three-step process:
-
We notice something that could be better
-
We choose how to change things for the better
-
We act to make the change
By cultivating our awareness to notice, ability to choose, and courage to act, everyone can have a more significant positive impact on the world around them.
Go Deeper: Read our blog post Leadership is Everywhere and Nowhere All At Once
Credits:
This episode of Magic in the Room was recorded onsite in Big Sky, Montana
Music by evangrimmusic.com
We are getting ready for a new season of Magic in the Room. There will not be any new episodes for a few weeks, but we will be back soon!
On this episode of Magic in the Room, Luke and Hannah sit down with David Dexter, CEO of Cornerstone Management Services, a construction company based our of Big Sky, Montana. Together, they discuss his work with sustainable building envelopes, or the outer structure of a building that protects it from the elements. Sustainable building envelopes are key not only in the alpine climate of Big Sky, but also globally, as we look to reduce energy consumption and greenhouse gas emissions efficiently as possible. Other topics include his lessons learned as a first-time CEO, visionary leadership, and how to be approachable.
Find David and Cornerstone Management Services at cmsbigsky.com
Magic in the Room listeners can get $100 off our Coaching Skills for Leaders class. Just use the promo code Magic100 when you sign up. More information is at www.purposeandperformancegroup.com/coaching-cohort
Music by evangrimmusic.com
Support from techblogwriter.co.uk
On this episode of Magic in the Room, Luke and Hannah sit down with special guest Brad Niva to discuss the importance of aligning your passions and personal purpose with career goals. Currently the CEO of Big Sky Chamder of Commerce, Mr. Niva details how his journey as a business owner, entrepreneur, and leader, ultimately led him to his prominent position in the unique mountain community. Whether you are a recent graduate or deep into your career, this episode is a must-listen for anyone considering taking the leap into entrepreneurship.
Find Brad on Linked in at https://www.linkedin.com/in/bradniva/
Magic in the Room listeners can get $100 off our Coaching Skills for Leaders class. Just use the promo code Magic100 when you sign up. More information is at www.purposeandperformancegroup.com/coaching-cohort
Music by evangrimmusic.com
Support from techblogwriter.co.uk
In January, we take time on Magic in the Room to reflect on the past year and to look forward to the next. This type of reflection is critical to growing and learning as a leader. In this episode, Hannah, Luke, and Chris review 2022 and what they look forward to in 2023.
Find Luke on TikTok @luke_free_man
Music by evangrimmusic.com
Support from techblogwriter.co.uk
We all have a hidden layer underneath our observable behavior called mental models. The majority of what drives our behavior is hidden in these mental models. In this episode of Magic in the Room, Luke reflects on how we can bring our hidden mental models to make intentional choices about how we act.
Research in this Episode
Spiral Dynamics by Don Edward Beck and Christopher C. Cowan
The Fifth Discipline: The Art & Practice of The Learning Organization by Peter M. Senge
Song of Myself by Walt Whitman
The past and present wilt—I have fill'd them, emptied them. And proceed to fill my next fold of the future.
Listener up there! what have you to confide to me? Look in my face while I snuff the sidle of evening, (Talk honestly, no one else hears you, and I stay only a minute longer.)
Do I contradict myself? Very well then I contradict myself, (I am large, I contain multitudes.)
I concentrate toward them that are nigh, I wait on the door-slab.
Who has done his day's work? who will soonest be through with his supper?
Who wishes to walk with me?
Will you speak before I am gone? will you prove already too late?
Music by evangrimmusic.com
Support from techblogwriter.co.uk
Happy Holidays from Purpose and Performance Group!
We hope you are having an incredible Holiday Season! Enjoy this bonus episode!
Twas the Night Before the Office Holiday Party
'Twas the night before the office holiday party, and all through the house,
The leader was pacing, consumed by stress and doubt.
They had to face their team at the party, and didn't know what to say,
About the coming recession, and the challenges that lay ahead after new year's day.
The kids were all nestled, snug in their beds,
While visions of squishmallows danced in their heads.
But the leader lay awake, feeling overwhelmed and drained,
Wondering how they would get through the party, let alone sustain their business and refrain
From spilling the beans about the struggles they feared,
And the challenges that lay ahead, most likely in the coming year.
They knew their team was counting on them, to provide cheer and hope,
But they just didn't know how to keep smiling, through what felt like an existential joke.
Suddenly, from downstairs, there came a knock on the door,
The leader hesitated, then rushed down, not wanting to ignore.
But as they opened the door, to their great surprise,
Stood Santa Claus, dressed as a businessman, in a red, green, and white tie.
"Don't be afraid, my dear leader," Santa said with a grin,
"I've come to share some wisdom, let us begin.
You see, the key to leading with hope and resilience,
Is vulnerability, honesty, and clear purpose, to enable persistence."
The leader's eyes lit up, as they listened with intent,
Finally seeing a new way to prevent
The stress and overwhelm that had been weighing them down,
They knew exactly what to do, and a smile began to drown
The doubts and fears that had been consuming their mind,
They knew that with Santa's wisdom, they could leave all that behind.
And with that, Santa chuckled and waved goodbye,
Hopped into his sleigh, and disappeared into the sky.
Next morning the leader rose with a new sense of pride,
Determined to lead with vulnerability, honesty, and purpose, open and wide.
They arrived at the office, feeling light and free,
And spent the day reflecting, clarifying, and their purpose beginning to see.
Finally 'twas the night of the party, and the leader was ready,
The snacks were being eaten, and ugly sweaters were sweaty.
The team was nestled all snug in their places,
While the leader stood before them, ready to meet their gazes.
"I know we've faced some challenges," the leader began to say,
"But I want you to know, that we'll get through this, come what may."
They talked about recession, talent retention, and the struggles they faced,
But also about not letting fear distract them from running their own, special race.
The leader took a deep breath, and looked out at the team,
Feeling welling gratitude, and a tear in their eye began to gleam.
They knew that their team was more than just a group of resources,
They were people, with hopes and dreams, with untapped energy resources.
"Deep down we all want more than just a paycheck," the leader said with a smile,
"We want to do work that matters, and to feel a sense of belonging all the while.
We're not just a group of people, trading our hours for cash,
We're a team, with a shared purpose, and an opportunity we shouldn’t let pass."
The team smiled, and listened close, feeling a sense of pride,
Knowing that they were part of something bigger, and that they could always confide
In their leader, and with one other, they could create a new song.
Together, they could tackle any challenge, make one another better, and belong.
"We're all in this together," the leader reminded with a smile,
"And with honesty, vulnerability, and a clear authentic purpose, we'll go the extra mile."
The team nodded in agreement, feeling uplifted and ready to slay
Any challenge that lay ahead, on this, the most festive of days.
As the party rocked on, and the team made merry,
Santa watched from the office window, his heart feeling very
Full of joy in the hope that radiated from the leader and team.
He knew that they were well on their way to achieving a dream.
And later, as the boss walked into the night,
They called back to the team with all their might,
"On spreadsheets, on dashboards, on emails and calls!
On production, on deadlines, on sales and all!
Aligned on our purpose, we’ll refocus when we fall!
Now bring it on, bring it on, bring it on all!"
Dance Of The Sugar Plum Fairy by Kevin MacLeod • Pyotr Ilyich Tchaikovsky | http://incompetech.com Music promoted by https://www.free-stock-music.com Attribution 4.0 International (CC BY 4.0) https://creativecommons.org/licenses/by/4.0/
Christmas Background Vectors by Vecteezy
This week on Magic in the Room Hannah shares one of her favorite episodes, Social-ecological Systems with Dr. Brooke Lahneman.
We all live on a planet with finite resources. As leaders, it is our responsibility to consider how our organizations impact the entire system. In this episode of Magic in the Room, Hannah, Luke, and Dr. Brooke Lahneman discuss the idea of social-ecological systems. In this way of analyzing business, leaders consider the impact of their business on a comprehensive and long-term scale and work to maximize good over time.
Find Brooke’s website at www.montana.edu/business/directory/2053270/brooke-lahneman, and on LinkedIn at www.linkedin.com/in/brooke-lahneman-4aa0316/
Music by evangrimmusic.com
This week’s episode of Magic in the Room was recorded at AUIDEO studio in Bozeman, MT. find them at www.auideo.com
Support from techblogwriter.co.uk
On this episode of Magic in the Room, Chris reconnects with Brian Gooden. Brian was on one of Chris’ favorite episodes, Win and Help Win in Tribal Enterprise with Brian Gooden, and we wanted to get an update. In the first episode with Brian, he introduced his desire to “win and help win.” In other words, Brian is committed to having a mindset of abundance. Brian has realized that to win and help win, he has to get out of his normal comforts and take risks to advance the cause of helping others win.
Find Brian Gooden on LinkedIn,
Find Brian’s Etsy shop Sovernly at www.etsy.com/shop/Sovernly
Music by evangrimmusic.com
Support from techblogwriter.co.uk
This week we are replaying one of Luke’s favorite episodes. Luke picked this episode as a favorite because it challenged him to consider the connection between love and resilience. Lorca Smetana has spent her entire life understanding resilience. Born into a climbing community, she was a survivor of the Mt. Hood climbing tragedy that took the lives of nine students and teachers when she was sixteen. In this episode of Magic in the Room, Hannah, Luke, and Lorca discuss the idea that becoming resilient is not just a list of techniques to follow but a deep approach to life that requires practice and self-reflection.
Find Lorca Smetana at lorcasmetana.com
On LinkedIn at www.linkedin.com/in/lorca-smetana/
On Facebook at www.facebook.com/lorca.smetana
Music by evangrimmusic.com
This week’s episode of Magic in the Room was recorded at AUIDEO studio in Bozeman, MT. find them at www.auideo.com
Support from techblogwriter.co.uk
Traditionally we think of time management as the key to getting things done. In this episode of Magic in the Room, Hannah reflects on how leaders can shift their thinking to manage energy rather than time to execute at the highest level.
Theme Music by evangrimmusic.com
Background Music Licensed
Support from techblogwriter.co.uk
In this Magic in the Room episode, Luke reflects on Edwin Friedman’s concept of a differentiated leader. A differentiated leader has done the work of self-definition and self-regulation. This leader knows who they are and their purpose so well that they are not swayed by the reactivity, herding, blaming, and short-term thinking of the anxious system around them. Instead, they have a strong vision and invite people to join them.
Research in this episode:
Find Luke’s Twitter thread here.
A Failure of Nerve by Edwin H. Friedman
A Leadership Paradox: Influencing Others by Defining Yourself by Greg Robinson
Spiral Dynamics by Don Edward Beck and Christopher Cowan
The Advantage: Why Organizational Health Trumps Everything Else In Business by Patrick M. Lencioni
The Fifth Discipline: The Art & Practice of The Learning Organization by Peter M. Senge
Music by evangrimmusic.com
Support from techblogwriter.co.uk
We have spent 127 episodes of Magic in the Room talking about the power of purpose. In this episode of Magic in the Room, Hannah, Luke, and Chris check in on how our thinking about purpose has changed over time. The bottom line is that purpose is as vital as ever and is critical to employee engagement, personal effectiveness, and organizational success.
Music by evangrimmusic.com
Support from techblogwriter.co.uk
In this episode of Magic in the Room Chris and Luke sit down with Brigitte Steinheider, who is an Associate Professor of Psychology in Master of Arts in Organizational Dynamics program at the University of Oklahoma – Tulsa. Brigitte developed the Organizational Dynamics Program which utilized team based learning to help people practice leadership skills while learning.
You can connect with Brigitte on LinkedIn or at www.ou.edu/cas/psychology/people/faculty/brigitte-steinheider
Music by evangrimmusic.com
Recorded at storycatcher.studio
Support from techblogwriter.co.uk
What does it take for people to be engaged in the workplace? In this episode of Magic in the Room, Luke and Hannah sit down with guests James Beal and Britaney Francis to discuss one key factor: having a friend at work. Britaney and James are great friends who work together, and this has made their experience better. However, this is not just a personal story, as research increasingly shows that having a best friend at work is critical to engagement.
You can find Britaney and James on LinkedIn:
James Beal: https://www.linkedin.com/in/james-a-beal-104/
Britaney Francis: https://www.linkedin.com/in/britaney-francis-thrp-36690942/
Research in this episode:
James and Britaney used research from Gallup:
- Why We Need Best Friends at Work
- The Increasing Importance of a Best Friend at Work
Music by evangrimmusic.com
Recorded on location at the 2022 The National Native American Human Resources Association conference.
Support from techblogwriter.co.uk
This week on Magic in the Room, Hannah and Luke sit down with Andrew Hofstetter for one of our most powerful conversations to date. Mr. Hofstetter provides Tribal Nations with education on: Active Shooter & Critical Incidents, Human Trafficking, Situational Awareness, Threat Assessments, and ICWA Policy Writing. Much of today’s discussion centers around human trafficking: how widespread it is, what the warning signs are, and what you as an individual can do to help.
You can connect with Andrew on LinkedIn at https://www.linkedin.com/in/andrew-hofstetter-2b553393/
Organizations & Resources mentioned in this episode:
Tribal Gaming Protection Network (TGPN): https://www.tgpnglobal.org/
National Action to Combat Human Trafficking Report: https://www.whitehouse.gov/wp-content/uploads/2021/12/National-Action-Plan-to-Combat-Human-Trafficking.pdf
US Department of State: https://www.state.gov/humantrafficking-about-human-trafficking/#:~:text=With%20an%20estimated%2024.9%20million,them%20for%20their%20own%20profit.
Blue Campaign by the Department of Homeland Security (DHS): https://www.dhs.gov/blue-campaign
Wisconsin Department of Justice: https://www.doj.state.wi.us/ocvs/human-trafficking
FBI Human Trafficking Resources: https://www.fbi.gov/investigate/violent-crime/human-trafficking#:~:text=Report%20Trafficking%20%26%20Get%20Help,373%2D7888%20or%20text%20233733.
MITR Ep. 92 w/ Jeanne Allert: https://www.purposeandperformancegroup.com/magic-in-the-room-92
More Information:
This episode was recorded at the 2022 NNAHRA Annual Conference. For more information about NNAHRA, visit NNAHRA.org, or connect on LinkedIn at www.linkedin.com/company/nnahra/.
Get a free Magic in the Room hat by posting a review and sending a screenshot to info@purposeandperformancegroup.com
Music by evangrimmusic.com
Support from techblogwriter.co.uk
Every business relies on people, and people need places to live. In this episode of Magic in the Room, Chris and Luke discuss the lack of affordable housing options in many markets and how companies can respond to the challenge. This episode is based on an article Chris wrote for the October 2022 issue of Indian Gaming magazine, available at www.indiangaming.com/magazine/
Links mentioned in this episode:
Magic in the Room #114: Disruptive Compensation
The Affordable Housing Crisis: An Existential Threat for Gaming and Hospitality in Indian Gaming magazine, October 2022, page 40
Music by evangrimmusic.com
Recorded at storycatcher.studio
Support from techblogwriter.co.uk
This week on Magic in the Room, Hannah and Luke sit down with Sherrie Grabot, CEO and Founder of both GuidedChoice and 3Nickels. Together they discuss her journey to financial advisement, how we need to change the way we think about money, and what leaders can do to foster financial literacy within their organization.
GuidedChoice is a digital retirement advisory firm whose mission is to bring financial freedom to everyone, whether you are saving for, nearing, or in retirement. 3Nickels is a free companion app and a financial tool individuals can use to reach their goals and achieve financial freedom.
Contact Sherrie on LinkedIn.
Find GuidedChoice at www.guidedchoice.com/
Find 3Nickels at 3nickels.com/
Music by evangrimmusic.com
Recorded on location
Support from techblogwriter.co.uk
NOTE: We previously released this episode with the wrong file. This is the correct version. Sorry for the inconvenience!
The National Native American Human Resources Association (NNAHRA) has grown from a small gathering of HR professionals into a national organization representing over 400 tribes nationwide with a membership in the thousands. On this episode of Magic in the Room, Chris sat down with NNAHRA board members Judith Wright, Anthony Tillman, Azadeh Tavakoli, and Susan Clem to discuss the importance of Tribal sovereignty, changes in Tribal enterprise, and the future of NNAHRA.
For more information about NNAHRA, visit NNAHRA.org, or connect on LinkedIn at www.linkedin.com/company/nnahra/.
Judith Wright- NNAHRA President
Judy Wright is an enrolled member of the San Pasqual Band of Mission Indians and began her career in human resources in 1981 at Hewlett-Packard Company located in San Diego, California. In 2001, she joined Valley View Casino & Hotel, an enterprise of San Pasqual where she serves as Vice President of Human Resources.
Anthony Tillman- NNAHRA Vice President
Anthony Tillman is of Mohawk, Otoe-Missouria, and Muscogee (Creek) descent and has served as NNAHRA’s Vice President since 2015. Anthony is currently working for the Saint Regis Mohawk Tribe as their Cannabis Compliance Manager.
Azadeh Tavakoli- NNAHRA Treasurer
Azadeh Tavakoli is both Meskwaki (Sac & Fox Tribe of the Mississippi in Iowa) and Iranian. Human Resources is her passion, and she has worked with both Tribal and Medical employers since 2007. She is proud to have served on the NNAHRA Board on and off since 2015.
Susan Clem – NNAHRA Secretary
Suzanne Clem is the Human Resources Director at Wildhorse Resort and Casino (WRC), owned by the Confederated Tribes of the Umatilla Indian Reservation. Suzanne joined NNAHRA as a speaker back in 2006, and was elected to the board in 2008.
Music by evangrimmusic.com
Recorded onsite at the 2022 NNAHRA Annual Conference
Support from techblogwriter.co.uk
Being connected is everyone’s responsibility, and we all have to do the work of choosing to be connected. In this episode of Magic in the Room, Chris and Luke introduce a new way of thinking about connection with three components. We must be connected to self, a community, and to the present moment in time. Our need for connection can be fulfilled when these three components are in place.
This Magic in the Room episode was originally a webinar at a TribalHub event. Subscribe to their podcast at www.tribalhub.com/introducing-the-tribalhub-podcast-series. Special thanks to TribalHub for allowing us to use this recording.
TribalHub is a community of hundreds of leaders driving their organizations, collaborating with other tribal industry leaders, staying current with the technology trends, being savvy about security, and embracing the value of a peer support network at their fingertips. TribalHub is a membership based organization whose members receive many valuable, direct benefits as well as support the mission to bring additional services, events and resources to tribes across the nation.
Music by evangrimmusic.com
Support from techblogwriter.co.uk
Hope may seem like an intangible idea, but leaders can intentionally nurture hope in the people around them. In this replay episode of Magic in the Room, Chris, Hannah, and special guest Dr. Chan Hellman discuss the three elements of hope: Goals, Pathways, and Willpower. Leaders can develop hope by ensuring these three elements are present.
Chan Joined the University of Oklahoma in 2002. Chan is a professor in the Anne & Henry Zarrow School of Social Work and Founding Director of The Hope Research Center. Chan holds Adjunct Professor appointments in the Department of Internal Medicine and Department of Pediatrics for the OU College of Medicine and the Department of Health Promotion Sciences for the OU College of Public Health.
Chan has numerous scholarly publications in scientific journals, technical reports, books and has presented his research at both national and international conferences. Chan’s research is focused on the application of hope theory to those impacted by trauma and adversity. He is also interested in the impact of prevention and intervention services on increasing and sustaining client hope.
Chan teaches master’s and doctoral level students primarily in the areas of positive psychology, research methods, and statistics. He also directs student research in the areas of hope and nonprofit organizations.
Chan is a lifelong Oklahoman, and lives in Tulsa Oklahoma with his wife Kendra. They enjoy spending time with their children and grandchildren, traveling, and reading
Resources mentioned in this episode:
Hope Rising: How the Science of HOPE Can Change Your Life
The Transformational Consumer: Fuel a Lifelong Love Affair with Your Customers by Helping Them Get Healthier, Wealthier, and Wiser
by Tara-Nicholle Nelson
Get a free Magic in the Room hat by posting a review and sending a screenshot to info@purposeandperformancegroup.com
Music by evangrimmusic.com
Recorded at storycatcher.studio
Support from techblogwriter.co.uk
Belonging and psychological safety are key requirements for community, so how do we implement those in our organizations? This week on Magic in the Room, Luke and Hannah sit down with keynote speaker, author, and self-proclaimed neuroscience geek, Melissa Hughes, to discuss best practices regarding neurological safety and more.
Find Melissa at www.melissahughes.rocks or on LinkedIn at www.linkedin.com/in/melissahughesphd.
You can check out Melissa Hughes’ latest e-book, “Psychological Safety in a Virtual World” here: https://info.melissahughes.rocks/psychological-safety-in-a-virtual-world
Links mentioned in this episode:
https://info.melissahughes.rocks/psychological-safety-in-a-virtual-world
Get a free Magic in the Room hat by posting a review and sending a screenshot to info@purposeandperformancegroup.com
Music by evangrimmusic.com
Support from techblogwriter.co.uk
Caring Leadership shows concern and kindness to those who look to you for guidance. In this episode of Magic in the Room, Hannah and Luke are joined by guest Heather Younger to discuss why we need to be intentional to show up in a caring way for those we lead and how we can ensure we show care in purposeful ways, not just through random acts of kindness.
Find Heather at heatheryounger.com or on LinkedIn. Be sure and check out her podcast Leadership With Heart.
Get a free Magic in the Room hat by posting a review and sending a screenshot to info@purposeandperformancegroup.com
Music by evangrimmusic.com
Recorded at storycatcher.studio
Support from techblogwriter.co.uk
Symon Hajjar is the founder and creative mind behind Hot Toast Music Company. In this episode of Magic in the Room, Symon sits down with Hannah and Ben to talk about how music, creativity, and learning can all be rooted in purpose. Symon’s music is focused on kids but is full of “opportunity for wide-eyed innovators of all ages to join in the fun of self-discovery and creativity.”
Hot Toast Music Co. is the product of dad, educator and musician Symon Hajjar who writes irresistible kids’ music, all with purpose. Hajjar, or Mr. Symon as his students call him, draws inspiration from the way children often find magic in the mundane parts of life that are hidden in plain sight. For Hajjar, Hot Toast is not just "kids music" but an opportunity for wide-eyed innovators of all ages to join in the fun of self-discovery and creativity. Hajjar's stellar songwriting skills bring an easiness to talking about difficult or serious topics with kids, as well as delighting in the pure joy children find in simply being silly. Songs are anchored with creative activities that combine the tactile with the message of each song, turning each song into an opportunity for discovery!
Find Symon and Hot Toast Music Company all over the Internet:
www.hottoastmusic.com
YouTube
Research in this episode:
Humankind: A Hopeful History by Rutger Bregman
Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler.
Janet Lansbury - www.janetlansbury.com
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In this episode of Magic in the Room, Luke is joined by coaching experts and PPG team members, Stephanie Licata and Emma Holland to discuss the importance of coaching culture, it’s place in the work environment, and how it can drastically improve your organization. Coaching is an investment, and as Steph succinctly puts it, “When you invest in your workforce, they will work for you, and they will produce for you.”
Learn more about how to create a coaching culture in your organization by watching our recent webinar Creating a Coaching Culture in Tribal Organizations: A Case Study. Find it at this link: www.purposeandperformancegroup.com/coaching-culture
Links mentioned in this episode:
Co-Active Coaching: The Proven Framework for Transformative Conversations at Work and in Life at coactive.com/resources/coactive-coaching-4th-edition/
The Leadership Challenge at www.leadershipchallenge.com
Magic in the Room #69: Leading When People Experience Trauma with Chris King
Magic in the Room #65: The Hope Theory with Special Guest Dr. Chan Hellman
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People often talk about the idea of community, but the word can have a different meaning for everyone. In this episode of Magic in the Room, Hannah and Luke talk with guest Greg Robinson about what community means and the challenges of creating organizations where people have a sense of belonging.
Dr. Greg Robinson is currently the Associate Professor of Outdoor Leadership Ministries at John Brown University. Previously, he was the Program Director for HoneyRock, the Outdoor Center for Leadership Development of Wheaton College, as well as President of Challenge Quest, LLC in Pryor, Oklahoma, the Managing Member of Adventure Quest Recreation, LLC.
Dr. Robinson has a Ph.D. in Organizational Behavior and Leadership from The Union Institute and University in Cincinnati, Ohio. He also has a M.S. in Counseling from John Brown University.
Dr. Robinson's professional career has concentrated in the areas of experiential learning, team development, leadership development, facilitation and consulting with organizational change efforts. He is the author of A Leadership Paradox: Influencing Others by Defining Yourself; Teams for a New Generation: A Facilitator’s Field Guide; Adventure and the Way of Jesus, Lessons of the Way: Using experiential activities to explore the way of Jesus; and Leading from Where You Are: How Every Person Can Help or Hinder a Collaborative Culture.
His family includes his wife of 28 years Jeannie, his daughter Keely and her fiancée Nick LaTurner, his sons Kobe and Kyle, as well as two grandsons Lucas and Max.
Links mentioned in this episode:
Homeboy Industries - homeboyindustries.org
A Bit of Optimism - simonsinek.com/podcast/
The Culture Code: The Secrets of Highly Successful Groups by Daniel Coyle
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In this episode of Magic in the Room, Chris, Hannah, and Luke make the case that the traditional compensation formula of "wage + cost of benefits + cost of recognition programs" is inadequate for organizations that want to provide meaningful employment. Leaders must be willing to think about compensation in disruptive ways to attract and retain employees by using a new formula, "wage + cost of benefits + recognizing your needs." Recognizing people's needs means listening and being creative in ensuring employees' well-being.
Links mentioned in this episode:
- Compensation by Ralph Waldo Emerson
- Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
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Many people are looking for more than a transactional paycheck from work. Understanding how to build community within your organization is good for people and will become necessary for retaining employees. In this episode of Magic in the Room, Hannah, Luke, and Chris discuss the idea of Community Based Employment and what it means to invite people into a community of people working together.
Other Magic in the Room episodes mentioned in this episode:
- Magic in the Room #103: Social-ecological Systems with Dr. Brooke Lahneman
- Magic in the Room #110: Designing Effective Online Meetings with Rachel Hicks
- Magic in the Room #109: Applied Positive Psychology With Jean Philip Svartdahl
Question of the Day: Read Luke’s article What Elon Musk Should Have Said
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In this episode of Magic in the Room, Hannah, Luke, and Chris share what they have been reading recently. Each resource is very different, but all point to a common theme: we all need connection with each other, but we live in a big system that makes that difficult. To have vibrant communities, relationships, and organizations, we must be intentional in creating them.
What we are reading and watching:
Hannah: Humankind: A Hopeful History by Rutger Bregman
Luke: Dopamine Nation: Finding Balance in the Age of Indulgence by Anna Lembke
Chris: What Really Matters | Dave Stone
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In the past, IT departments have often had a hard time just getting a seat at the leadership table of an organization. Today, technology is so integrated into every aspect of life that it has become imperative that all leaders think of themselves as technologists who can integrate IT into every function of their organization. In this episode of Magic in the Room, Chris, Luke, and guest Michael Day discuss the intersection of technology and leadership, and why you don’t have to be able to code to lead a successful IT department.
Michael Day is the Founder and Executive Officer of TribalHub. He is also the chairperson for not-for-profit Tribal Share and the Tribal-ISAC. These organizations all focus on equipping Tribal enterprises with effective IT solutions.
Find Michael on LinkedIn at www.linkedin.com/in/michaelday3
For more information about TribalHub visit www.tribalhub.com and learn more about The Tribal Information Sharing and Analysis Center (Tribal-ISAC) at tribalisac.org
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The COVID-19 Pandemic changed many things about how we work, including the need for more online meetings. In this Magic in the Room episode, Hannah and Luke talk to Rachel Hicks about how she creates meaningful connections while conducting meetings and workshops through Zoom. If you have any role in online meetings, Rachel’s tips and tricks can help you be more effective in having productive conversations and building relationships despite the challenges of meeting in virtual spaces.
Connect with Rachel Hicks at www.rachelhicksdesign.com on Instagram @rachelhicksdesign or on LInkeIn at www.linkedin.com/in/rachel-hicks-b4462728.
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This week’s episode of Magic in the Room was recorded at AUIDEO studio in Bozeman, MT. find them at www.auideo.com
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The emerging field of positive psychology studies what makes life most worth living. In this episode of Magic in the Room, Hannah, Luke, and guest Jean Philip Svartdahl discuss how leaders can apply the principles of positive psychology to increase the well-being of everyone in an organization.
Find Jean Philip on Facbeook at www.facebook.com/jean.svartdahl
Links mentioned in this episode:
Magic in the Room #79: How to Develop Leaders with Greg Robinson
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Often a group of people comes together around a shared purpose, but they need someone to take intentional action to form a strong and lasting community. In this episode of Magic in the Room, Hannah and Luke talk to Sarah Elkins about how she built a community of deeply connected people through the No Longer Virtual conference.
Connect with Sarah Elkins on LinkedIn at www.linkedin.com/in/thesmileisfree or at elkinsconsulting.com.
Resources in this episode:
ZAG: The #1 Strategy of High-Performance Brands
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This week’s episode of Magic in the Room was recorded at AUIDEO studio in Bozeman, MT. find them at www.auideo.com
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Bella Butler is the Managing Editor at Outlaw Partners. In this episode of Magic in the Room, Hannah, Luke, and Bella discuss the need to equip new leaders with passion, buy-in, and confidence to fill their roles in today’s ever-changing work environment.
Find Bella on LinkedIn at www.linkedin.com/in/bella-butler-39a17b1b0/
Find the publications and companies Bella writes for at www.explorebigsky.com/, https://www.mtoutlaw.com/, https://outlaw.partners/.
Links from this episode:
Sapiens: A Brief History of Humankind by Yuval Noah Harari
Situational Leadership Model
The SCARF Model
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After this year's Casino Cash Trac user conference, Hannah and Luke had the opportunity to sit down with CCT Co-Founder & CEO Kurt Williams, along with Debbie Hawkins from Hawkins Consulting Services and Chas Robbins, from RSM, to discuss the why every company needs to consider the way that people connect to each other in the workplace. This episode of Magic in the Room was recorded onsite at Choctaw Casino & Resort in Durant, Oklahoma
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For any business to truly fulfill its purpose, every aspect of the organization must be aligned, including marketing. In this episode of Magic in the Room, Hannah and Luke talk to guest Katie Smith about how to ensure your marketing approach contributes to your purpose in an honest, authentic, and sustainable way.
Find Katie on LinkedIn at www.linkedin.com/in/katiesmithwildpath or her website at followthewildpath.com
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In this special episode of Magic in the Room, Luke and Chris had the opportunity to sit down with the Osage Nation Principal Chief Geoffrey Standing Bear. Chief Standing Bear is in his second term as the Osage Nation Principal Chief, having previously practiced law, where he focused on federal Indian law. In this episode, Chris, Luke, and Chief Standing Bear discuss the history of the Osage Nation, current political events, and the upcoming Martin Scorsese film Killers of the Flower Moon. Due to the length of this conversation, we have divided the episode into three parts, which are all available now: Episode 104 Part 1: Traumatic history of the Osage Nation with guest Chief Geoffrey Standing Bear
Episode 104 Part 2: Leading the Osage Nation with guest Chief Geoffrey Standing Bear
Episode 104 Part 3: Looking to the future of the Osage Nation with guest Chief Geoffrey Standing Bear
For more information about the Osage Nation visit www.osagenation-nsn.gov
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In this special episode of Magic in the Room, Luke and Chris had the opportunity to sit down with the Osage Nation Principal Chief Geoffrey Standing Bear. Chief Standing Bear is in his second term as the Osage Nation Principal Chief, having previously practiced law, where he focused on federal Indian law. In this episode, Chris, Luke, and Chief Standing Bear discuss the history of the Osage Nation, current political events, and the upcoming Martin Scorsese film Killers of the Flower Moon. Due to the length of this conversation, we have divided the episode into three parts, which are all available now:
Episode 104 Part 1: Traumatic history of the Osage Nation with guest Chief Geoffrey Standing Bear
Episode 104 Part 2: Leading the Osage Nation with guest Chief Geoffrey Standing Bear
Episode 104 Part 3: Looking to the future of the Osage Nation with guest Chief Geoffrey Standing Bear
For more information about the Osage Nation visit www.osagenation-nsn.gov
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In this special episode of Magic in the Room, Luke and Chris had the opportunity to sit down with the Osage Nation Principal Chief Geoffrey Standing Bear. Chief Standing Bear is in his second term as the Osage Nation Principal Chief, having previously practiced law, where he focused on federal Indian law. In this episode, Chris, Luke, and Chief Standing Bear discuss the history of the Osage Nation, current political events, and the upcoming Martin Scorsese film Killers of the Flower Moon. Due to the length of this conversation, we have divided the episode into three parts, which are all available now: Episode 104 Part 1: Traumatic history of the Osage Nation with guest Chief Geoffrey Standing Bear
Episode 104 Part 2: Leading the Osage Nation with guest Chief Geoffrey Standing Bear
Episode 104 Part 3: Looking to the future of the Osage Nation with guest Chief Geoffrey Standing Bear
For more information about the Osage Nation visit www.osagenation-nsn.gov
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We all live on a planet with finite resources. As leaders, it is our responsibility to consider how our organizations impact the entire system. In this episode of Magic in the Room, Hannah, Luke, and Dr. Brooke Lahneman discuss the idea of social-ecological systems. In this way of analyzing business, leaders consider the impact of their business on a comprehensive and long-term scale and work to maximize good over time.
Find Brooke’s website at www.montana.edu/business/directory/2053270/brooke-lahneman, and on LinkedIn at www.linkedin.com/in/brooke-lahneman-4aa0316/
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Lorca Smetana has spent her entire life understanding resilience. Born into a climbing community, she was a survivor of the Mt. Hood climbing tragedy that took the lives of nine students and teachers when she was sixteen. In this episode of Magic in the Room, Hannah, Luke, and Lorca discuss the idea that becoming resilient is not just a list of techniques to follow but a deep approach to life that requires practice and self-reflection.
Find Lorca Smetana at lorcasmetana.com
On linkedIn at www.linkedin.com/in/lorca-smetana/
On Facebook at www.facebook.com/lorca.smetana
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What does it take to be the best in the world? Eric Ladd and his company Outlaw Partners founded Big Sky PBR, which has been voted the Professional Bull Riding Event of the Year eight years in a row, so he knows something about being the best. In this episode of Magic in the Room, Hannah and Luke sit down with Eric to talk about running a successful business with passion and a focus on community that also delivers world-class results.
Find out more about Eric, Outlaw Partners and PBR Big Sky below.
Outlaw Partners at outlaw.partners
Outlaw Partners on LinkedIn at www.linkedin.com/company/the-outlaw-partners
Outlaw Partners on Facebook at www.facebook.com/outlawpartners
Big Sky PBR at www.bigskypbr.com/
Big Sky PBR on Facebook www.facebook.com/bigskypbr
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We made it to 100 episodes of Magic in the Room! In this episode, Luke, Hannah, and Chris reflect on what we have all learned together by recording 100 intentional conversations. Everyone who has listened, contributed, commented, and supported us are part of this milestone, and we are grateful to you all! This episode was originally recorded and streamed live.
During this episode Luke, Hannah, and Chris each mention an episode that had a big impact on them. Here they are:
Luke: Magic in the Room #79: How to Develop Leaders with Greg Robinson
This conversation with Greg Robinson helped Luke understand that leadership is not defined solely by the science of best practices, behaviors, and competencies. Rather, leaders are also defined by their character, values, and conviction.
Hannah: Magic in the Room #65: The Hope Theory with Special Guest Dr. Chan Hellman
This conversation with Dr. Chan Hellman helped Hannah understand hope as a tangible idea that can be measured. People with hope have a vision, a pathway to accomplishing the vision, and the agency to execute that plan, which is in direct contrast to someone who dreams of a better future but has no hope of that dream ever becoming a reality.
Chris: Magic in the Room #84: Win and Help Win in Tribal Enterprise with Brian Gooden
Episode 84 included a conversation with Brian Gooden about what it means to be a Warrior or an Elder, in particular in the context of Tribal Enterprises. Elders provide counsel, and Warriors take action to be responsible for people’s well-being, which does not necessarily mean bearing arms in battle.
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People who live intentionally to fulfill their purpose are an inspiration to us. In this episode of Magic in the Room, Luke and Ben sit down with Brad O'Hara to discuss what it takes for someone to choose to live a life of purpose and some of the challenges we all face in making an intentional impact on the world. Brad and his family embody the idea of living a life that impacts others for good, and we can all learn from his story.
Brad O’Hara is the founder and owner of Story Catcher Studio in Tulsa, OK, where Magic in the Room is recorded. He and his wife Jeanette O'Hara founded Will’s House to help families caring for children and young adults with disabilities feel loved and supported.
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Understanding and sharing our best attributes in a group is a great way to be more aware of our strengths, and build trust and community within a team. In this episode of Magic in the Room, Luke, Hannah, and Chris use one of our favorite strength discovery tools, the At My Best cards, to model an easy way you can learn about the strengths of people on your team.
At My Best Cards: atmybest.com
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Transformational organizations create change in the people and teams so they can perform beyond their perceived abilities. In the episode of Magic in the Room, Luke and Ben contrast transformational and transactional organizations and discuss how to structure a business to call people to greatness.
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The uncertainty and stress of the last few years have left many leaders asking a big question: “What should I do now?” In this episode of Magic in the Room, we continue our series to help every leader answer that question. Join Luke, Hannah, and Chris as they discuss the importance of creating quick wins so that people can see progress and have hope that big goals can be accomplished.
Research in this episode:
Magic in the Room #65: The Hope Theory with Special Guest Dr. Chan Hellman
The Goal by Eliyahu Goldratt
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The uncertainty and stress of the last few years have left many leaders asking a big question: “What should I do now?” In this episode of Magic in the Room, we continue our series to help every leader answer that question. Join Luke, Hannah, and Chris as they discuss the importance of investing in leadership development now, so your organization has leaders who are ready when challenges come.
Research in this episode:
Act Like a Leader, Think Like a Leader by Herminia Ibarra
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The uncertainty and stress of the last few years have left many leaders asking a big question: “What should I do now?” In this episode of Magic in the Room, we continue our series to help every leader figure out how to lead through the changes brought by COVID, The Great Resignation, and relentless change. The second step leaders need to take is to reflect on how they want to lead and to adapt to a new situation. Join Luke and Ben as they use The Leadership Challenge as a framework for reflection on how leadership is changing.
Research in this episode:
The Leadership Challenge by James M Kouzes, Barry Z Posner: www.leadershipchallenge.com
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The uncertainty and stress of the last few years have left many leaders asking a big question: “What should I do now?” In this episode of Magic in the Room, we kick off a short series to help every leader figure out how to lead through the changes brought by COVID, The Great Resignation, and relentless change. The first step leaders need to take is to challenge their assumptions and learn the truth. Join Luke, Hannah, and Chris as they discuss ways to determine what people you lead need from you as a leader.
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When we listen to other people’s stories, we may realize there are challenges in the world that are bigger than ourselves. Sometimes we are compelled to take on these challenges and change the world around us. In this episode of Magic in the Room, Hannah and Chris are joined by guest Jeanne Allert, who tells her story of living a purpose-driven life by making sure victims of sex trafficking have access to qualified, compassionate care through The Samaritan Women Institute for Shelter Care.
Jeanne L. Allert, Ph.D. is the Founder and Executive Director of The Samaritan Women Institute for Shelter Care. In 2007 Jeanne was convicted to leave the trappings of a lucrative career as an Internet consultant to establish one of the first long-term restorative care programs in the Mid-Atlantic for victims of domestic sex trafficking. She immersed herself in learning—mostly from survivors themselves—and created TSW-ISC’s unique Care Model. Over the years TSW expanded its service and took on several national research projects. In 2018-2019 she led the organization through a major shift to create the Institute of Shelter Care, which leverages the expertise of TSW-ISC and industry peers across the country to train and mentor new shelter programs in the areas of greatest need.
Find out more about Jeanne and her work at thesamaritanwomen.org
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Every industry requires service. In this episode of Magic in the Room, Luke, Hannah, and Chris discuss how to deliver outstanding customer service by developing high trust relationships, being responsive, and providing quality. Focusing on the Big Six of Clean, Safe, Comfortable, Fun, Fast, and Friendly in many industries will ensure customer satisfaction.
Research in this Episode:
The bounds of service and the Service Profit Chain (PDF)
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The ongoing effects of the great resignation, changing job markets, and COVID have left leaders with the difficult task of guiding tired, overworked, and often traumatized teams. Leaders must care for the well-being of team members while keeping performance high. In this episode of Magic in the Room, Luke, Hannah, and Chris discuss how Mihály Csíkszentmihályi's concept of Flow State allows leaders to match the level of challenge to the team's ability.
Research in this episode:
THE COVID STATES PROJECT: A 50-STATE COVID-19 SURVEY REPORT #54: MENTAL HEALTH IN THE US - http://news.northeastern.edu/uploads/COVID-19_CONSORTIUM_REPORT_54_DEPRESSION-May2021.pdf
Flow State - https://www.researchgate.net/figure/Graph-of-Csikszentmihalyis-flow-state-when-a-persons-ability-to-execute-a-task_fig1_279226015
This could be why you're depressed or anxious - Johann Hari: https://www.ted.com/talks/johann_hari_this_could_be_why_you_re_depressed_or_anxious?language=en
Everything you think you know about addiction is wrong - Johann Hari: https://www.ted.com/talks/johann_hari_everything_you_think_you_know_about_addiction_is_wrong
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Many companies strive to be innovative, but they don't create a culture and environment that encourages innovation. In this episode of Magic in the Room, Hannah and Ben join guest Kevin Strauss to discuss his new book, Innovate the 1%. Kevin makes the case that the real foundation of innovation is healthy, high trust, relationships. Find Kevin and his book Innovate the 1% at kevinrstrauss.com or on LinkedIn.
Find Kevin’s company at UchiConnection.com
About Kevin Strauss
Kevin R. Strauss, M.E. loves solving problems. He has earned over 75 patents and published more than 10 peer-reviewed papers across multiple industries. He has earned two industry awards for innovation. Kevin’s ideas have helped save lives around the world and generate billions of dollars in revenue. Kevin believes everyone can innovate and he teaches the diverse array of people in organizations and schools how to strengthen the foundational areas.
Find Kevin’s book Innovate the 1% at kevinrstrauss.com/innovatethe1percent/
Research in this episode:
Link Sarah Elkins No longer Virtual Confrence: elkinsconsulting.com/nlv-parkcityut-2021
Michal Leberman’s TEDx talk The Social Brain And Its Superpowers: www.youtube.com/watch?v=H6L3UMlpn78
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Someone with an Ignitor Mindset is willing to take on any challenge and cares for the needs of others. In this episode of Magic in the Room, special guest Marquess Dennis Sr. tells his story of how working jobs that range from marketing to being a DJ, a stop in prison, and learning to commit to constant growth lead him to start Birthright Living Legacy, an organization that equips men to be part of their children’s lives. Marquess embodies Ignitor Mindset and is working to make the world better.
Find Marquess and the organizations he is part of here:
Marquess on LinkedIn - linkedin.com/in/marquessdennis
Birthright Living Legacy - brlivinglegacy.com
Tulsa Dream Center - www.tulsadreamcenter.org
Research in this episode:
The Aladdin Factor: How to Ask for What You Want--And Get It by Jack Canfield, Mark Victor Hansen
Think and Grow Rich by Napoleon Hill, Ben Holden-Crowther
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The last few years have had historic levels of stress that layer the challenges of COIVD on top of ordinary life. When stress mounts, we all turn to habitual behaviors to cope, which are often not healthy. In this episode of Magic in the Room, Hannah, Luke, and guest Bob Schooley discuss how we can stay connected to other people in difficult times and even change our perspective to see stress as a positive force in our lives.
Research in this episode:
The Upside of Stress: Why Stress Is Good for You, and How to Get Good at It by Kelly McGonigal
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Toneille Bent’s family threw great parties where everyone was welcome and belonged. In this episode of Magic in the Room, Hannah, Luke, and special guest Toneille Bent talk about what it takes to build organizations where everyone belongs, just like those parties. Diversity, equity, and inclusion are characteristics of these organizations, but it takes intentionality, vulnerability, humanity, and courage to reach these ideals. Find Toneille Bent on Instagram @essencetialtruths and LInkedIn
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Every year Gallup publishes a report about the workplace. 2021’s report gave us a lot to think about and some critical areas to focus on in 2022. In this episode of Magic in the Room, Chris, Luke, and guest Bob Schooley discuss three key takeaways from the State of the Global Workplace: 2021 Report by Gallup.
Research in this episode:
The research in this episode comes from the State of the Global Workplace: 2021 Report by Gallup.
- 70% of an employee’s experience is tied to their relationship with their supervisor or manager
- 82% of the time companies fail to choose the candidate with the right talents to be an effective manager.
- Only 31% of managers strongly agree that someone at work encourages their development.
- Managers also report higher levels of stress, burnout and physical well being then the people they manage.
We referenced Magic in the Room #41: Purpose, Profit & the Role of Service
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Leaders in Tribal Enterprises have the unique responsibility to run their business well and provide leadership and resources to their wider community. In this episode of Magic in the Room, Chris, Luke, and guest Brian Gooden discuss his responsibility as a casino GM to provide opportunity, care, and protection to the people in the Tribe.
Find Brian Gooden on LinkedIn,
Find Brian’s Etsy shop Sovernly at www.etsy.com/shop/Sovernly and on Instagram at www.instagram.com/sovernlyshop.
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Now is a great time to reflect on the last year and what you will focus on for 2022. In this episode of Magic in the Room, Hannah, Luke, and Chris use The Six Discoveries to model one way to reflect on the past year and plan for the next.
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We are at our best when we lean into our strengths. Identifying your productivity superpower will ensure you work in the most effective areas. In this episode of Magic in the Room, Luke and Hannah identify Chris's superpower, Political Savvy, or the skill of being aware of how people and organizations function and avoiding potential landmines.
Research in this episode:
The superpowers in this episode come from the book FYI: For Your Improvement from www.kornferry.com.
Question of the Day: Resources
Dror Poleg on remote work: www.drorpoleg.com/remote-and-indispensable/
Designing the Future with Brian Collins: simonsinek.com/discover/episode-30-designing-the-future-with-brian-collins/
Antifragile: Things That Gain from Disorder by Nassim Nicholas Taleb
Find the Getting It Done course at www.purposeandperformancegroup.com/online-learning
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We are at our best when we lean into our strengths. Identifying your productivity superpower will ensure you work in the most effective areas. In this episode of Magic in the Room, Luke and Chris identify Hannah’s superpower, Self Development, or committing to continually improving themselves and knowing what strengths should apply in different situations.
Research in this episode:
The superpowers in this episode come from the book FYI: For Your Improvement from www.kornferry.com.
Find the Ignite Your Purpose course at www.purposeandperformancegroup.com/online-learning
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We are at our best when we lean into our strengths. Identifying your productivity superpower will ensure you work in the most effective areas. In this episode of Magic in the Room, Hannah and Chris identify Luke’s superpower, Strategic Mindset, or the ability to look into the future, see ahead, identify possibilities, and translate that possibility into strategy.
Research in this episode:
The superpowers in this episode come from the book FYI: For Your Improvement from www.kornferry.com.
Question of the Day: Question Card Resources
The card decks in the Question of the Day come from several sources including Conversation Creator Cards from biglifejournal.com, and question cards from poddecks.com.
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How do people become leaders? In this episode of Magic in the Room, Luke, Chris, and special guest Greg Robinson discuss what it takes to build leaders in today’s organizations. Greg believes that developing leaders is deceptively simple. You have to teach them to listen inwardly and challenge their assumptions, mindset, and emotion, so they become the kind of person who does the right thing naturally. However, this is not easy work and requires courage, perseverance, and wisdom.
Dr.Greg Robinson is the Associate Professor of Outdoor Leadership Ministries at John Brown University. His experience includes working as the Program Director for HoneyRock, the Outdoor Center for Leadership Development of Wheaton College, as well as President of Challenge Quest, LLC in Pryor, Oklahoma, the Managing Member of Adventure Quest Recreation, LLC.
Greg has a Ph.D. in Organizational Behavior and Leadership from The Union Institute and University in Cincinnati, Ohio and an M.S. in Counseling from John Brown University.
Greg is the author of several books, including A Leadership Paradox: Influencing Others by Defining Yourself; Teams for a New Generation: A Facilitator’s Field Guide; Adventure and the Way of Jesus, Lessons of the Way: Using experiential activities to explore the way of Jesus; and Leading from Where You Are: How Every Person Can Help or Hinder a Collaborative Culture.
Research in this episode:
Servant Leadership
Turn the Ship Around!: A True Story of Turning Followers into Leaders by L. David Marquet
Find our latest online learning courses at www.purposeandperformancegroup.com/online-learning
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The foodservice and hospitality industry can be a hard place to work. The fast pace, high stress, and high turnover can combine to create unhealthy work environments. However, it does not have to be that way. In this episode of Magic in the Room, Hannah, Ben, and Chandy O'Neal talk about her desire to create a better way for an industry ready for change.
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As the year comes to a close, this is a great time to reflect on what you are grateful for. In this episode, Chris, Bob, and Ben discuss why gratitude is important and share some things they are thankful for from the last year. They also debate the merits of pumpkin pie and other Thanksgiving staples.
Research in this episode:
Thick Face, Black Heart: The Asian Path to Thriving, Winning & Succeeding by Chin-Ning Chu
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Execution is getting stuff done. In this episode of Magic in the Room, Hannah, Chris, and Luke discuss how to know if you are successfully executing the most important tasks, and give practical tips for ensuring you maximize every day.
Research in this episode:
Find Nir Eyal’s work at www.nirandfar.com
Question of the Day: Resources
Find Thumballs at www.thumball.com
Find our online course Ignite Your Purpose at www.purposeandperformancegroup.com/online-learning
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Why does your company exist? What is its “why”? In this episode of Magic in the Room, Chris, Luke, and guest John Stewart discuss John’s company Encompass. The people and leadership of Encompass work hard to serve their clients with the purpose of investing in the communities where they work and live. Because the company exists to support communities, measuring success includes profit, but everyone is intentional to use that profit for the good of the community.
About John Stewart, President, Encompass Develop, Design & Construct, LLC
John has a lot of titles – company owner, registered architect, licensed contractor, recognized authority in the gaming and hospitality industry. But the title he prefers is “partner.” That’s how he built a $100+ million company that is the choice of major companies such as Yum! Brands, Ford Motor Company, Churchill Downs, Pinnacle, and Brown-Forman. John’s nearly three decades of work experience runs the gamut from gaming and hospitality to religion and retail.
He has built churches, casinos and corporate headquarters, but his greatest skill is building teams of dedicated, talented professionals. He’s a servant leader who devotes time to his family, community, and church, volunteering as a teacher for 3rd and 4th graders, a marriage mentor and an educator on Business and Work as a tool for missions.
Find Encompass at encompass-ddc.com
Question of the Day: Nonprofit organizations
John supports The Samaritan Women Institute for Shelter Care: thesamaritanwomen.org/
Find Purpose and Performance Group’s online learning resources at www.purposeandperformancegroup.com/online-learning
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Anything we experience is shaped by all of our senses and perceptions. Leaders trying to create high-quality experiences for their team and customers have to pay attention to how things look, feel, taste, sound, and smell. These are details that make a big difference! In this episode of Magic in the Room, Luke, Chris, and guest John Stewart discuss how leaders can apply the concepts of Sensory Informed Design.
About John Stewart, President, Encompass Develop, Design & Construct, LLC
John has a lot of titles – company owner, registered architect, licensed contractor, recognized authority in the gaming and hospitality industry. But the title he prefers is “partner.” That’s how he built a $100+ million company that is the choice of major companies such as Yum! Brands, Ford Motor Company, Churchill Downs, Pinnacle, and Brown-Forman. John’s nearly three decades of work experience runs the gamut from gaming and hospitality to religion and retail.
He has built churches, casinos and corporate headquarters, but his greatest skill is building teams of dedicated, talented professionals. He’s a servant leader who devotes time to his family, community, and church, volunteering as a teacher for 3rd and 4th graders, a marriage mentor and an educator on Business and Work as a tool for missions.
Find Encompass at encompass-ddc.com
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It’s Halloween! Love it or hate it (listen to the episode for our opinion) Halloween brings scary stories to mind. In this episode of Magic in the Room, Chris, Luke, and Hannah discuss three business horror stories they have experienced and what they learned. We hope you are never trapped in one of these spooky movies, but if you are, don’t lose hope, there is a way out!
Find the G.U.E.S.T. Service Course at www.purposeandperformancegroup.com/online-learning
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In this episode of Magic in the Room, Chris, Luke, and Hannah discuss applying the Six Discoveries of High Performance to daily life. If you have not listened to Episode 71: The Six Discoveries of High Performance, be sure and do that first.
Research in this episode:
The One Thing: The Surprisingly Simple Truth Behind Extraordinary Results by Gary Keller
Ignite Your Purpose online course: www.purposeandperformancegroup.com/online-learning
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In this special episode of Magic in the Room, Chris Province presents The Six Discoveries of High Performance. The six discoveries are Ignitor Mindset, Role Clarity, Purpose Clarity, Daily Commitments, Execution, and Resilience. By focusing on developing in these six areas, people can move from having great potential to performing at a high level.
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Every leader wants their team to work together and achieve at a high level, but conflict, poor relationships, or lack of clarity may be hindering performance. Leaders cannot press a magic button to turn on “teamwork.” However, teams do move through predictable stages of development that lead to high performance. In this episode of Magic in the Room, Hannah, Luke, and guest Ben West discuss tactics leaders can use in each stage to build a healthy team, despite the ever-changing work environment.
Research in this episode:
More information on Bruce Tuckman’s Stages of Group Development: www.mindtools.com/pages/article/newLDR_86.htm
Listen to our episode on Hope Theory with Dr. Chan Helman at www.purposeandperformancegroup.com/magic-in-the-room-65
Question of the Day: Resources
Find the At My Best Cards at atmybest.com
Find our GUEST Service Course at https://www.purposeandperformancegroup.com/online-learning
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When we experience physical trauma, such as a skinned knee or a broken bone, we are well equipped to deal with it. People know when to put on a bandage or go to the doctor. However, when people experience mental or emotional trauma, leaders are often unsure how to care for people. In this episode of Magic in the Room, guest Chris King joins Luke and Hannah to discuss leading when people experience trauma.
Chris King is a licensed therapist in the state of Oklahoma (LPC) and operates a private practice with several therapists serving people in Oklahoma and Arkansas. Find more at chriskingcounseling.com.
Research in this episode:
Man's Search for Meaning by Viktor Frankl
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Employees are quitting or changing jobs at a record pace. One reason is that people want more meaning from their work. There are active steps that leaders can take to instill purpose and connection into a company, which will help attract and retain employees.
Research in this episode:
Drive: The Surprising Truth About What Motivates Us by Daniel H. Pink
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According to the U.S. Department of Labor, during April, May, and June 2021, a total of 11.5 million workers quit their jobs. The Great Resignation is real. As leaders, we must prepare for a rapidly changing work environment.
Research in this episode:
The Great Resignation Is Here, and It's Real
Workers talk about quitting as part of the ‘Great Resignation.’ Employers aren’t buying it
The Great Resignation: Why Employees Don't Want To Go Back To The Office
Question of the Day: Resources
From Luke: The Traction Accountability Chart
From Hannah: The Upside of Stress: Why Stress Is Good for You, and How to Get Good at It by Kelly McGonigal
From Chris: How America Fractured Into Four Parts by By George Packer
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There won’t be new episodes of Magic in the Room for the next few weeks, but don’t worry, we will be back for Season 3 soon! In the meantime, would you leave us a review on your favorite podcast platform? Reviews are one of the best ways to spread Magic in the Room to everyone!
Hope may seem like an intangible idea, but leaders can intentionally nurture hope in the people around them. In episode 65 of Magic in the Room, Chris, Hannah, and special guest Dr. Chan Hellman discuss the three elements of hope: Goals, Pathways, and Willpower. Leaders can develop hope by ensuring these three elements are present.
Chan M. Hellman is a professor of social work at the University of Oklahoma and Director of The Hope Research Center. He has written more than 100 scientific publications and has presented at numerous national and international conferences worldwide. Chan’s research is focused on hope as a psychological strength helping children and adults overcome trauma and adversity. Chan just published a new book “Hope Rising: How the Science of Hope Can Change Your Life” with his co-author Casey Gwinn published by Morgan James.
Many people are in leadership positions. They may be a manager with direct reports, a parent, or the president of a civic organization. These people have influence. However, few people are intentional in how they lead. In this episode of Magic in the Room, Hannah, Chris, and Luke discuss the elements of Intentional Leadership. Intentional leaders understand the practice of leadership, themselves, and the needs of the people around them. They can draw out the best in everyone around them.
Stories are the connection between data and emotion, between knowing about something and taking action. In this episode of Magic in the Room Chris and special Guest David Hutchens discuss how to use stories to be a more effective leader.
Telling stories is one way that teams connect, learn about each other, and build trust. In this episode of Magic in the Room, Luke, Chris, and Hannah talk about some of their best experiences. Before you listen, take a guess: who caught a fish with their hands? Who played professional poker? Who hauled a deer through the woods?
A strategic framework is a model that defines why we exist, what's unique about us, what business we are in, and what we do every day. A classic example is Mission, Vision, Values, and Strategy. In this episode of Magic in the Room, Chris, Hannah, and Luke discuss Purpose and Commitments as an alternative framework. In this framework, everyone in the organization must commit to behaviors that operationalize the purpose.
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Sometimes you have presented your arguments, told great stories, appealed to emotions, and explained your logic, but somebody is still unconvinced. Now what? In episode 60 of Magic in the Room, Luke, Hannah, and Chris discuss strategies for managing team members who are particularly stubborn. Asking them the right questions, framing, and giving people authority may convince the unpersuadable, but leaders also need to set boundaries or remove someone from the team if they are unwilling to change.
Leaders must influence people to change behavior, follow a vision, or accept new beliefs. In the final episode of our EQ series Hannah, Chris, and Luke discuss the power of persuasion. Influencing people through persuasion requires leaders to use story, logic, and emotion to inspire people to take action.
In the final episode of our Mindset series, Luke, Chris, Hannah, and special guest Bob Schooley discuss a new idea: Ignitor Mindset. People with an Ignitor Mindset combine a Growth Mindset and an Outward Mindset. Leaders with an Ignitor Mindset can inspire their teams to take on new challenges while also ensuring everyone succeeds. The good news is that you can develop an Ignitor Mindset with effort and hard work.
Fill out our listener survey and get a free Magic in the Room hat! Go to www.magicintheroom.com
The most effective teams have diverse viewpoints and experiences. However, leaders must intentionally create an environment that values those differences so minority viewpoints are heard. In this episode of Magic in the Room, Hannah, Chris, and Luke discuss the mindset and tactics needed to lead teams that value differences.
If you have power, what should you do with it? In this episode, Luke, Chris, and Ben examine two possible choices; keeping power to yourself or giving control to other people so they can be more effective. The way leaders use power has implications for the effectiveness of teams and the health of individuals.
Not all power is the same. Some people have power due to their job title or position, while others have power because of expertise, relationships, or trust. In this episode of Magic in the Room, Chris, Luke, and Hannah discuss why the source of your power matters and how to use the power you have for good.
Should we focus on our strengths or try to fix our weaknesses? In this episode of Magic in the Room, Luke, Hannah, and Sarah discuss the benefits of discovering your strengths and then leveraging them for maximum effectiveness. When everyone on a team uses their complementary strengths, each member is more effective, and the team is successful.
Resilience is the ability to withstand or recover quickly from difficult conditions. But what does it take to develop resilience? In this episode of Magic in the Room Luke, Hannah, and Chris discuss the need for hope, purpose, grit, reflection, and self care in developing resilience. People with resilience make a bigger impact on the world and attract people to their cause.
People with an Outward Mindset take the time to understand other people's needs, desires, and objectives before acting. Outward Mindset is critical to building high-performance organizations where everyone is engaged. In this episode of Magic in the Room, Hannah, Luke, Chris, and Bob discuss ways to develop on Outward Mindset.
The books, media, and news we consume have a profound impact on our mindset and creativity. In this episode, Luke, Chris, and Hannah discuss books that changed their life outlooks.
When we create an environment of trust and shared purpose, collaboration is possible, but it is not always easy. In this episode, Hannah, Chris, and Luke share tactics to ensure collaboration.
People with a growth mindset believe they can change and learn over time. In this episode, Hannah, Chris, Luke, and recurring guest, Dr. Bob Schooley, explore the characteristics of a growth mindset and how leaders can help people believe they can change.
For people to feel truly appreciated we must go beyond simply telling them they did a good job. Instead, we must give Meaningful Recognition, which is more intentional and thoughtful. In this episode, Luke, Chris, and Ashley Hurney of MTM Recognition discuss the science and tactics of giving meaningful recognition.
One single decision can have monumental consequences for our lives. Every decision we make is influenced by a number of factors, and can have ripple effects for us and the people we lead. In this episode, Luke, Chris and Hannah discuss what happens in the brain when we make certain types of decisions, and share tactics to making quality decisions.
What happens in the brain when we see something, touch something, hear or smell something? In this episode, Chris and Luke explore how memories are formed, and the role of experimentation and hands-on learning with architect John Stewart, whose work focuses on sensory-informed design.
What happens to trust in an organization when some “essential” workers are required to be onsite, while other “non-essential” workers work from home? In this episode, Luke, Chris and Hannah discuss this question with recurring guest Dr. Bob Schooley, and outline strategies for building trust in remote work environments.
All humans experience a lack of confidence and the fear that they don’t belong from time to time. When these feelings and conditions occur together and persist, they can take the form of what we call “impostor syndrome.” Many people – maybe as many as 70% of the population – struggle with it at some point. In this episode, Luke and Hannah discuss what it means to belong, and share tools for overcoming impostor syndrome.
What is mindset and how does it show up? If our behaviors are informed or even driven by our mindset, it seems crucial to be intentional about the mindset with which we approach our lives. In this episode, Chris, Luke and recurring guest, Dr. Bob Schooley, explore central questions about mindset and how it affects the way we show up in the world.
Whether you leverage it or avoid it, how you manage conflict will shape your leadership journey and influence your success. Because teams are made up of individuals who each have unique personalities, styles, or values, conflict is a human condition. We all face it. But not all conflict is bad. In this episode, Luke, Hannah and Chris discuss tactics to foster healthy conflict that builds stronger relationships and better business outcomes.
Developed in the 1990s by James Heskett, the Service-Profit Chain is a model of business management that links employee satisfaction to customer loyalty and profitability. It is a framework that shows the interrelationships of a business ecosystem, where revenue growth is an outcome of a chain of processes that begins with a clearly articulated shared purpose. In this episode, Chris, Hannah and Luke discuss how this model, when applied intentionally, leads to greater outcomes in today’s business environment.
In this episode, Luke, Chris and Hannah explore the impact of emotion on our behavior and performance, and why emotional intelligence matters for leaders.
What might this next year, 2021 have in store? The impact of the year 2020 on a grand scale is unknowable and will likely continue to emerge for decades to come. In this episode, Luke, Chris and Hannah discuss the potential trends in organizational culture, human networks, globalization and other areas that might lie ahead in the new year and beyond.
The ability to be a nimble learner is a direct result of a growth mindset. In a world where the only constant is change, and the pace of that change continues to increase, being able to adapt, learn and grow has become one of the most important keys to success. In this episode, Luke and Hannah explore how to learn quickly and nimbly with P&PG team member Ben West.
There exists a thin line between order and chaos. This year was a year of straddling that line, and of getting comfortable with suffering. As the year 2020 wraps up, Chris, Hannah and Luke take their personal inventories of the lessons learned from this upside-down year. Disruption of systems and perspectives toward change are big themes in this year-end review.
What does it take to leave behind the relative security of employment and launch into the adventure of entrepreneurship, to do what we love? It all starts in the mind. In this episode, meet Jake Keyes, founder of Skydance Brewing Company, the first Native-owned craft brewery in Oklahoma City. Chris and Hannah explore the mindset shifts that lead to Jake’ success as a brewer and full-time entrepreneur.
Who are our stakeholders? Why do they matter? In this episode, Luke, Chris and Hannah explore these and other questions concerning how to facilitate change. Transformational change often requires a coalition of stakeholders that are united by a common good or shared purpose. Forming and sustaining an effective coalition requires a courageous leader capable of earning the trust and respect of a diverse group of stakeholders.
What we all want is to feel seen, heard, and understood. When we can help our clients and customers feel that way, their experience with our brand soars. The G.U.E.S.T. Service™️ framework presents five powerful ways to be of service in a meaningful way, that people will never forget. It is a way of understanding service that is rooted in empathy and connection, that allows our customer to feel like an important guest, someone worthy of respect, love and belonging.
Our brains desire certainty and are wired to anticipate what will happen next. When what happens next is unclear, we process the event as a threat. High-performing leaders are comfortable with the unknown and commit to processes that clarify objectives and the roles required to meet them.This develops patterns of predictability and rewarding outcomes. In this episode, Chris, Luke and Hannah discuss strategies for navigating ambiguity and moving forward in the face of uncertainty.
Recurring guest “Dr. Bob” shares with Hannah and Luke the five practices of exemplary leadership based on the research and book by James Kouzes and Barry Posner. Starting with his personal experience of meeting Kouzes and Posner as a young professor at San Diego State University, Dr. Bob goes on to describe each of the five practices and how we can apply them in our lives to become the best leaders we can be.
When people are engaged, they do their best work. They are more productive because they feel energized, focused and aligned to the purpose of the organization. Team members stick around longer because they feel challenged yet supported, appreciated and valued by their team. In this episode, Luke, Chris and Hannah explore what it takes to create an environment that fosters engagement and high performance.
After a brief hiatus, Hannah, Luke and Chris are returning for Season 2 of the Magic In The Room Podcast. They have big plans for the show and invite you to join them once again.
Chris and Hannah announce a brief break as the Magic in the Room podcast prepares to come back strong for its second season.
Change is inevitable, and lately, it seems turbulent change has been the norm. As big and often unsettling changes have been thrust upon us as individuals and on the organizations we lead, becoming aware of the stages of change, which take on a similar form to how we process grief and loss, is helpful.
In this episode, Luke, Chris, and Hannah walk through the Kubler-Ross Change Curve (also known as the 5 Stages of Grief) and explain what happens at each stage in the process of dealing with the emotional effects of change.
As old routines and ways of conducting business have been turned upside-down in this turbulent COVID-19 world, it is time to take inventory of how we spend our time and energy. In this episode, Luke, Chris and Hannah demonstrate in real-time ways to take inventory – and it starts with managing our energy so the relationships and activities that deserve our full attention and presence can thrive and flourish.
In Part 2 of this conversation about action orientation, Luke, Chris and Hannah share the benefits of being action oriented, and specific tactics to ensure action default.
In Part 1 of this conversation about action orientation, Luke, Chris and Hannah each share examples from their lives of when they activated on a specific initiative, and the impact it had.
Storytelling coach, podcast host and author Sarah Elkins joins Luke and Hannah to discuss how the stories of our lives provide clues to finding purpose. A big takeaway is how the stories we tell ourselves and others impact the way we show up in the world, and how we lead ourselves and our teams.
Trust takes courage. Accountability takes courage. Leadership, by its very nature, is a courageous act. In this episode, Chris, Hannah and Luke share personal examples of courageous moments, and discuss what it means to have the courage to step out beyond the comfort zone so we can get into the growth zone.
To ensure the type of accountability needed to execute successfully, we should focus both on how accountable we ourselves are, and on inviting accountability from others. In this episode, Luke, Chris, and Hannah explore what accountability is, and how to achieve higher levels of accountability for ourselves and our teams.
In this episode, Hannah, Chris and Luke explore the question “what is service?” and outline the three elements of an exceptional service experience. Stay tuned to the end for a special bonus: personal experiences with brands providing the best, and not-so-great service experiences!
“Mindfulness” has become a buzzword in recent years, but what exactly is it and how can it help us perform better as individuals and as leaders? In this episode, mindfulness & meditation coach, mental health practitioner, speaker and best-selling author Oksana Esberard joins Hannah and Luke to discuss mindfulness as a high-performance practice, and the benefits of a holistic approach to mental health. You will learn specific mindfulness practices for individuals and teams to gain greater clarity and purpose.
Trust is fundamental to every human relationship. It is our first discovery along the EQ spectrum because it is the most important element of high-performance teams and effective organizations. In this episode, Chris, Luke and Hannah explore what trust is and how it shows up, and provide specific tactics for how to instill trust with those we lead.
In this engaging conversation, Stephanie Licata, International Coaching Federation (ICF) certified master coach and Purpose & Performance Group’s VP of Executive Coaching Practice, joins Luke and Hannah to talk about what coaching is, what it isn’t and when is a good time to consider hiring a professional coach for yourself or your team.
One critical discovery along the EQ spectrum is unlocking our ability to communicate effectively. In this episode, you will learn important communication strategies, and three areas of mastery for effective communicators.
In this Episode, Luke and Chris are joined by Dr. Bob Schooley, SVP, Organizational Effectiveness Practice at Purpose & Performance Group to discuss the causes and effects of employee engagement, and what leaders can do to foster greater engagement by enhancing the employee experience.
The gap between our intent and our behavior, or the way others consistently perceive our behavior, is a blind spot. In this episode, Chris, Luke and Hannah share personal examples of blindspots and how they may show up for individuals, what impact they might have on an organization and how leaders can mitigate their own blindspots.
Reaching the next level – moving from point A to point B – requires leaving the comfort zone and entering the growth zone. Through reflecting on the truth in our story we are constantly becoming who we were meant to be. In this engaging conversation, Executive Coach Steve Laswell joins Chris and Hannah to chart the journey of becoming.
In this episode, Luke, Chris and Hannah discuss what it means to lead from strengths. Rather than focusing on fixing what is “wrong” with people, when we focus on what is “right” with people, when we focus energy and effort on strengthening what is strong in each individual and leverage individual strengths across teams and organizations, we can accelerate performance and create well-rounded, highly effective teams.
We find ourselves in unprecedented times where stress levels run high for most individuals and organizations. With unhealthy levels of stress for a long time, we risk burnout. Even highly engaged, high-performing teams and individuals are at risk. In this episode, Luke and Hannah explore the early warning signs and how we can lead ourselves and others to prevent burnout.
What happens in our brains and bodies when we experience unprecedented levels of stress? In a world where our day-to-day lives have been turned upside down in many and unforeseen ways, we are all at risk for the performance-limiting effects of high stress. This episode explores strategies for leading through stress.
In this evolving conversation about change in the midst of the COVID-19 pandemic, you will hear from Chris, Hannah, and Luke about what is required for business transformation. Businesses that focus on developing and perfecting its human systems will continue to evolve and find a better path forward.
While working from home, Luke, Chris, and Hannah discuss disruption and how disrupting the status quo provides an opportunity to fight for what really matters – the heart of it – and to have the courage to have the difficult conversations that make room for productive conflict and growth.
As we face massive disruption caused by the COVID-19 pandemic, we have a chance to reinvent ourselves and how we do business. Learn what it means to fight for the heart of it and come out stronger on the other side
Magic is found in every room where people connect over a shared purpose. In this weekly podcast, Luke, Hannah, and Chris explore the role of purpose, courage, mindset, and culture in every leaders quest for transformational performance.
Do you think your way into being a leader? Do you have to have the right beliefs and the right thoughts? Is that what will prompt you to act like a leader? Or will you begin thinking more like a leader, if you start acting like a leader?
These are just a few of the questions we explore in this week's episode of Magic In The Room.
Chris shares his personal definition of purpose, and the crucible moments that led him to becoming intentional about designing his life in a way that fulfills his purpose. He shares how the way he articulates his purpose has evolved, and what difference having a clearly articulated purpose has made in his life and career. It all begins with connecting with others in a meaningful way. You will learn the necessary habits to deliver on your purpose, and how role clarity and energy generation are critical to perform and live life with purpose.
Getting things done begins with commitment. If purpose is intent, commitment makes the purpose “real” – it is what allows you to achieve your purpose. In this episode, we learn how commitments advance purpose, and how directed effort makes all the difference in our performance and the results we achieve.
Also – have you wondered why this podcast is called “Magic in the Room”? Find out in this episode!
In this episode, we get a glimpse into Hannah’s personal evolution of purpose. She explores a few different ways to identify our own individual purpose. Hannah shares her personal journey in becoming more purposeful, and in the second half of the episode, she shares the crucible moment that set her on a new course. The listener learns how there can be big differences in outcomes and fulfilment as clarity around our life’s purpose grows, and we became more intentional about how we show up, and the impact we can have.
In this week's episode, Luke, Hannah, and Chris talk about moving from A to B. They offer an exploration of Richard Boyatzis' work on intentional change and Leon Festinger's concept of cognitive dissonance.
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In this episode, we get a glimpse into Luke’s personal evolution of purpose. We learn two distinct ways of looking at purpose, and how he defines and interprets what it means to live life intentionally. Luke shares the journey he has been on, and the moments of insight and clarity that set him on a new course from career #1 to career #2.
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What does it mean to lead “on purpose”? In this episode, Luke, Hannah and Chris explore the concept of “agile purpose” – starting with the things we can do now that we couldn’t do a year ago, and the role that having a clear purpose in our personal and professional lives plays in elevating our performance. This is a call to courageous and soulful leaders who want to emerge with a clear purpose, and who are looking for ways to define and discover their personal purpose.
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Luke, Hannah, and Chris discuss why the “soft” stuff of leadership really is the “hard” stuff: human dynamics are incredibly complex, so anytime we are in a role where we work with people in some capacity, it gets hard. This episode dives into the challenge and possible solutions to this leadership quandary.
In today's episode, we also mention the book by Edwin H. Friedman called A Failure of Nerve, Leadership in the Age of the Quick Fix. You can locate the book here.