Elevate Your Independent Home Care Agency With IHCA!: Recent Episodes
Sarah Barker
Independent home care company owners encouraging and empowering their peers through sharing of best practices, stress management techniques, inspiring stories of overcoming obstacles and reaching success. Hear from industry leaders about the best services to run your home care agency and how best to utilize these services. To Watch: https://independent-home-care-alliance.wistia.com/content
www.indhca.org
IHCA is on a mission to further professionalize the caregiving industry!
There are many validators showcasing the ever increasing importance of non-medical care services.
Who should own the relationship with the care recipient?
Be the care navigator for families.
Home Care can "be the hub" for care resources in addition to their service offerings.
Kunu Kaushal is the Founder & CEO of Senior Solutions, Founder of the Independent Home Care Alliance (IHCA), and Past President of the Tennessee Association for Home Care (TAHC). With his grandparents as his first clients, he opened Senior Solutions in 2010, and in its 10+ years of operation, the company has added service lines in transportation, nutrition, care management, transition services, and veteran care solutions, all while expanding to 20+ offices, all 95 counties in Tennessee, and the metro Atlanta, Georgia area.
Kunu recognized a need for independent non-franchise home care company owners and operators to have a safe place in which to collaborate sharing best practices, resources, and encouragement. He had this vision prior to the pandemic, but with the pandemic the need became more amplified.
IHCA Industry Insights is just one avenue of how IHCA provides value to home care company owners and operators. It is our desire to share these insights, to collaborate, and to support. Educate, Empower, Elevate!
Don't be shy and feel free to submit questions between now and then or come prepared with questions for Kunu on May 25th. We will do our best to address each one submitted and each one posted in the comments during the live IHCA Industry Insights session.
Locally Owned, Nationally Strong!
www.indhca.org/join
The purpose of IHCA Industry Insights is to connect you with resources and strengthen the entire home care industry by specifically focusing on empowering independent non-franchise home care companies.
In this episode, Kunu, shares about what's been recently happening in the industry and what is on the horizon. He'll touch on latest tech trends, resources, legal, human capital management.
The purpose of IHCA Industry Insights is to connect you with resources and strengthen the entire home care industry by specifically focusing on empowering independent non-franchise home care companies.
In this episode, Kunu, shares about what's been recently happening in the industry and what is on the horizon. He'll touch on latest tech trends, resources, legal, human capital management.
www.indhca.org
IHCA is on a mission to further professionalize the caregiving industry!
There are many validators showcasing the ever increasing importance of non-medical care services.
Who should own the relationship with the care recipient?
Be the care navigator for families.
Home Care can "be the hub" for care resources in addition to their service offerings.
Independent Home Care Alliance Member Moments: Alex Chamberlain, CEO of EasyLiving Home Care & Care Management.
https://www.easylivingfl.com/
Independent non-franchise home care owners and operators encouraging, empowering, and elevating their peers through shared best practices, lessons learned, and words of wisdom.
EasyLiving Home Care & Care Management has over 20 years’ experience advocating and caring for seniors and their families in Pinellas, Pasco and Hillsborough Counties in Florida. EasyLiving provides the assistance you want and need to enjoy your life and focus on aging wisely. Many times just a little bit of help in the home enables you to stay safe and healthy. Having a meaningful and active life is important to their clients and their services make it possible.
They established their affordable home care agency in response to their clients’ demands for more personalized service, flexible scheduling and reliable, expert caregivers. They have unmatched expertise in issues surrounding elder care and put that to work for your loved ones every day.
Founded in 1998, EasyLiving is dedicated to improving the lives they touch and is there to serve you. Their highly trained and compassionate Caregivers provide customized home care based on the individual needs and schedules of each client, allowing the client to enjoy life on their own terms.
Their professionally licensed Caregivers are well trained, experienced, and FBI background checked. Each Caregiver they place in your home is insured and covered under workers’ compensation to ensure that the people they serve receive only the highest level of dignified care.
Their Care Managers are professional care consultants trained to assist families facing chronic illness, disability or aging concerns. Their Care Managers understand the health care system and other services available in the communities they serve. They know how to access high quality and cost effective aging solutions.
Technology is advancing, impacting the way we live, and presenting new opportunities to improve the delivery of healthcare. EasyLiving leverages these innovations every day, developing state-of-the-art solutions that make it possible for seniors to age safer, smarter, and healthier at home.
Independent Home Care Alliance Member Moments! Independent non-franchise home care owners and operators encouraging, empowering, and elevating their peers through shared best practices, lessons learned, and words of wisdom.
Thrive at Home provides comprehensive in-home care and assistance to seniors living in the Northern Virginia region. They bring care and compassion to wherever the client resides: their private residence, senior living community, skilled nursing facility, or hospital. Below is a summary of the services provided by their trained and experienced caregivers.
Bathing and Dressing
Meal Preparation and Feeding
Toileting and Incontinence care
Laundry and Light housekeeping
Companionship and Support
Dementia Care
Personal grooming/hygiene
Transfers, Ambulation, Lifting
Medication reminders
Errands and Transportation
They spend a great deal of time and effort selecting well-trained, experienced, attentive and compassionate caregivers. They are the foundation of why in-home care is a viable and desirable way to receive care. It is their tender touch and listening ear which gives your loved ones the feeling of being well-cared for and supported.
IHCA is very grateful to have Thrive At Home as a member!
Become a Member of the Independent Home Care Alliance
www.indhca.org/join
Independent Home Care Alliance Member Moments. Mark Bellestri and Carey Lindman of Promise Care
"Independent Home Care Owners Encouraging and Empowering Their Peers"
Our Mission
Creating and building relationships through compassionate and personalized in-home care.
Our Vision
Promise Care provides peace of mind, guidance and wellbeing to our community of clients and their families as we strive to be the premier in-home care company of the Twin Cities.
Our Values
INTEGRITY following your moral or ethical convictions and doing the right thing in all circumstances, even if no one is watching you
COLLABORATIVE COMMUNICATION a commitment to honor each person’s point of view
HUMANITY & GRACE To act with care and dignity with each person we touch
Our Commitment
Build trust through caring relationships
Deliver a team-approach to caregiving
Provide a customized caregiving plan
Create a safe living and working environment
Honor the dignity of each individual we work with
Communicate openly and honestly with clients and their families
Our History
Promise Care was established in 2005 with a vision for a different kind of home care company — one that puts relationships first. An exceedingly high standard of care, outstanding caregivers and an unwavering commitment to the individuals we serve has made Promise Care one of the Twin Cities’ most beloved home care companies.
Promise Care
7900 International Drive #300
Bloomington, MN 55425
952-999-7974
inquiry@promisecareinc.com
https://bit.ly/33M3LEmPromiseCare
IHCA Member Moments: Independent Home Care Company Owners Educating, Encouraging, and Empowering Their Peers.
The staff at Home Care Partners of Nebraska have dedicated their professional lives to caring for others and providing them the greatest quality of life, wherever they call home. Their company was built from the ground up to serve with a Culture of Caring for seniors in and around their community, Lincoln, Nebraska.
As a long-time professional in "Patient-Centered" care, Andrew Carlson strives to find ways to improve the way we engage with our senior community and anticipate their needs.
He has a passion to promote education, communication, and care coordination by sharing information and identifying services and needs which impact older adults in Nebraska. The culture he and his team created involves trust, innovation, and inspiration to improve the experiences of our aging population.
Episode 5: IHCA Member Moments: Andy Niska, Love In Home Senior Care
IHCA Member Moments: Independent Home Care Company Owners Educating, Encouraging, and Empowering Their Peers.
Love In Home Senior Care's mission is to ensure a better quality of life for their elderly clients and their families by providing dependable and affordable care.” They have a vision of creating a compassionate service for seniors and their loved ones when the consideration for personal and companionship care is needed.
Love In Home Senior Care feels strongly the importance to educate people on what care choice is the best fit for the senior and their family while attempting to create an opportunity for an informed decision for everyone involved.
This decision-making process should be smooth and stress free for everyone, including all family members and their loved ones. Having access to people with experience (like the team at Love In Home Senior Care) to assist you along the way can help this process. With an extensive background in health care, their team has the experience needed to guide and direct your loved one to the choice that is the best fit.
"Building a Legacy For Your People and Agency"
Aaron Stapleton is the Founder and CEO of Queen City Homecare. In 2012 he decided to start a new type of private duty company that focused on patient centered care for the clients and not just companionship. With this in mind, he has paved the way for rethinking what private duty care is and how the industry must grow with the needs of its clients. This true family man finds his work incredibly rewarding and sets out every day to produce the best private duty services in town.
Why is organizational culture important, you ask? Your culture impacts everything from performance to how your company is perceived in the community.
It defines your company’s internal and external identity. Your organization's culture is the vehicle for living out your company’s core values. Your culture can transform employees into advocates (or critics). A strong organizational culture helps you retain your best people. A well-functioning culture assists with onboarding. Your culture transforms your company into a cohesive team that is invested in the vision. Culture impacts performance and employee wellbeing which directly impacts delivery of service.
Todd Austin
Chief Operating Officer @Home Care Pulse
Todd Austin | COO An Idaho-born sales and marketing expert, Todd Austin is recognized as an important voice in the up and coming Home Care industry. Todd brings over a decade of experience in sales, marketing, and management to the Home Care Pulse team. A sought-after speaker and innovative thinker in-home care, he is passionate about delivering resonant messages, growing businesses, and helping others achieve their potential. Before his time at Home Care Pulse, he led teams for both million and billion-dollar organizations. Outside the office, you can find Todd spending time with his family or out on the golf course.
Aaron Stapleton
Founder & CEO @Queen City Homecare
Aaron Stapleton is the Founder and CEO of Queen City Homecare. In 2012 he decided to start a new type of private duty company that focused on patient centered care for the clients and not just companionship. With this in mind, he has paved the way for rethinking what private duty care is and how the industry must grow with the needs of its clients. This true family man finds his work incredibly rewarding and sets out every day to produce the best private duty services in town.
Kunu Kaushal
Founder, CEO, Entrepreneur, Speaker, Advocate, and Innovator @Independent Home Care Alliance
Kunu is the Founder & CEO of Senior Solutions, Founder of the Independent Home Care Alliance (IHCA), and Past President of the Tennessee Association for Home Care (TAHC). With my grandparents as my first clients, I opened Senior Solutions in 2010, and in its 10+ years of operation, the company has added service lines in transportation, nutrition, care management, transition services, and veteran care solutions, all while expanding to 20+ offices, all 95 counties in Tennessee, and the metro Atlanta, Georgia area.
The Independent Home Care Alliance Member Moments: Independent Home Care Company Owners Educating, Encouraging, and Empowering Their Peers.
JM Simmonds and Michele Woodward Simmonds, Owners of Clear Path Home Care located in Texas.
www.clearpathhomecare.com
"Our Mission at Clear Path Home Care is to advance modern solutions to aging and adult care. We are dedicated to providing a compassionate alternative which allows older adults to continue living in their homes."
Watch to learn about Shana's background and why she decided to begin an independent home care organization versus buying into a franchise model. She will share her big why behind starting her company and why it's named Grace Care Solutions. She will share what geographic area her business serves and will also share her leadership philosophy and ways of managing stress.
IHCA Member Moments: Independent Home Care Company Owners Educating, Encouraging, and Empowering Their Peers.
Independent Home Care Alliance Member Moments. Independent home care owners educating, encouraging, and empowering their peers.
Valerie Darling and Karl Ryder, Presenting "3 P's Of Home Care: Plan, Price, Pay"
Valerie is the CEO & Owner of Home Care Matters a private duty home care agency in their 10th year located in Flowery Branch Georgia and Karl Ryder is President of The Ryder Group who has been consulting in the home care industry for 7 years. Valerie and Karl are also the co-founders of a startup Home Care SaaS Technology company called Home Care Quote.
www.homecarequote.com
In this interview you will learn about why Valerie decided to start Home Care Matters and specifically why she chose to start an independent company versus buying into a franchise model.
You learn about the 3 P's of home care and why they're important, what's different about their client planning process, what difference home care quote has made for her business, the impact it's had on Home Care Matters revenue and client conversion rate, what difference it has made for their care professionals, their leadership philosophies and advice on how they cope with stress.
This is an interview you definitely don't want to miss.
There’s no perfect antidote or “silver bullet” for the struggles we face in the home care industry, but are there some key layups that can get us closer to our goals? Join Kunu and one of the industry’s leading consultants, Stephen Tweed, as they discuss working on your business, using industry trends to measure yourself, recruiting and assuring quality in your caregiver pool, and managing new challenges as your company grows or recovers in 2020 and beyond.
With the constant chaos we’ve seen in healthcare throughout 2020, how can you maintain a growth mindset and a team that shares it through the toughest obstacles? Join Kunu and Jake Fackrell, Owner of A First Name Basis and 17-year veteran of the home care industry, as they discuss hiring and retaining the right people, nurturing the strengths in your talent pool, and keeping up with a changing healthcare landscape through technological advances.
To Watch: https://fast.wistia.net/embed/channel/qb6aj8bv9q
Running a solid business that does great work is important, but what happens if no one actually knows about it? How are you communicating with potential customers, partners, and current "fans" to avoid becoming your industry's best kept secret? Join Kunu Kaushal and Senior Solutions Home Care's Communications and Marketing Supervisor, Shelby Hiter, as they discuss communication and digital growth strategy, creating content that speaks to your key audiences, and analyzing your performance for future results.
To Watch: https://fast.wistia.net/embed/channel/qb6aj8bv9q
Does your home care agency mostly stick to paper, or only use the most basic features of your scheduling and other technologies? Ever wondered what you can do to grow exponentially and establish processes that lessen human error? Join Kunu Kaushal and Kody Crotts as they discuss how technology streamlines processes at a large agency, and more importantly, why they have no intentions of slowing technological growth in the home care space!
To Watch: https://sscares.wistia.com/medias/f626lzs5we
In an industry that's often dominated by the voices of franchise companies, what is the value in owning and leading an independent home care agency? If you ask Tim and Melisa, the independent value trumps other business models in every step of your business's growth and development! Join Kunu and Tim and Melisa McLeod of McLeod Home Care as they discuss the value of reengineering your business and competing with other strong providers in an independent model, the value in mentorship and collaboration across independent agencies, how you set expectations at all levels of your staff, and so much more!
To Watch: https://fast.wistia.net/embed/channel/qb6aj8bv9q
For all of us who live and breathe home care, we know how challenging it can be to find and retain caregivers, let alone "unicorn" caregivers who really get the job done. What can you do to improve your recruitment strategy and truly add value to your team? Join Kunu Kaushal and Courtney Carroll, the Recruitment and Retention Supervisor at Senior Solutions Home Care, as they discuss tips, tricks, and the overall journey to recruiting, training, and retaining the best and brightest caregivers as a growing multi-state provider!
To Watch: https://sscares.wistia.com/medias/xbaauwgndd
When you first became a manager, what was your top priority? Was it understanding your employees? Was it finding a good team rapport? Was it creating concrete measurables to judge the success of your department? Join Kunu Kaushal and Senior Solutions Home Care's Bridget Glisson as they discuss the hard analytical performance indicators and the soft people skills you need to effectively manage a growing team.
To Watch: https://fast.wistia.net/embed/channel/qb6aj8bv9q