The Fix My Insurance Agency Podcast: Recent Episodes
Billy R. Williams PhD: Insurance Agent guru, coach, and mentor
The Fix My Insurance Agency Podcast is presented by Inspire a Nation Business Mentoring, America’s leading Insurance Agent and small business leader coaching and mentoring experts, and Billy R. Williams, president of Inspire a Nation Business Mentoring, and CEO of the Williams Family Investment Group.
Our podcast is filled with no fluff “how-to" focused information that can be easily modified to work in any insurance agency regardless of the products or carriers the agency represents, as well as most small businesses regardless of the industry or product.
We teach you how to operate a great insurance agency by looking at all areas of the agency including daily operations, process workflows, automation and technology, marketing, staffing, training, and staff compensation.
The insurance industry is going through a period of rapid and often extreme rate increases.
Many insurance agents and agencies avoid the dreaded rate increase conversation which leaves insurance customers unaware and often blind-sided by the new rates.
While an agent doesn't set the rates that a carrier charges a customer, we do have things that we as agents can do to influence or modify a customer's insurance rates.
In this training, I will share the 5 things an agent can do to influence a customer's rates and the 7 primary reasons insurance rates are exploding.
This is a "must attend" session for any insurance professional dealing with insurance customer rate increases.
Sales Objection Pocket Guide by Billy R. Williams
https://youtu.be/81myylUJ9PQ
Unlock your full sales potential by picking up a copy of "The Best Responses to Overcome Sales Objections Pocket Guide by Billy R Williams."
It's not just a pocket guide; it's your roadmap to sales excellence.
Are you ready to take control of objections, build lasting client relationships, and achieve unparalleled success in your sales career?
Say goodbye to missed opportunities and hello to a future where objections are mere stepping stones to your next big deal.
Grab your copy now and let your sales journey be defined by success, not setbacks.
Get your copy by performing an online search for "Sales Objection Pocket Guide by Billy R Williams", or pick up a copy at your local bookstore.
How to control your emotions during an Insurance Rate Increase Conversation
https://youtu.be/GfYJQmgNVyE
Emotion is the killer of a well structured Insurance Rate Increase Conversation. In this 15-Min Lunch and Learn I will explain in detail how to manage your emotions when having a rate increase conversation with an insurance customer.
Key points in the session
0:08 Emotion is what is killing your rate increase conversations,
1:18 The 5 ways to influence an insurance customer's rates,
1:55 Why many of your competitors are lying to write new business,
6:50 Help the customer understand the consequences of making bad insurance decisions,
9:45 How raising the deductible could cost your customer thousands of dollars out of pocket,
11:19 How jumping to remarketing first, is causing staff members to lose their value and jobs with insurance agencies,
15:35 Eight reasons you should join Inspire a Nation Business Mentoring!
Hello! I am Billy R. Williams Ph.D., president of Inspire a Nation Business Mentoring and CEO of the Williams Family Investment and Insurance Agency. (https://www.inspireanation.org/ and https://www.wfig.info/)
I am often asked what a real-world coaching session with Inspire a Nation Business Mentoring is like?
Gina Mcintosh, president of Mcintosh Insurance located in South Carolina, kindly allowed me to record and share one of our recent mentoring and coaching sessions. https://youtu.be/NmOuK7MIX3E
The focus of this session was discussing real-world situations that were happening with prospects and customers, and then I would make recommendations on how to best handle the situation.
There are a lot of nuggets and takeaways from this coaching session that you can start using in your agency right away.
Term Life Insurance Versus Permanent Life Insurance Pros and Cons Term Insurance is a type of life insurance that provides coverage for a specified period of time, typically between 10 and 30 years. It is a great option for those who want to provide financial security for their family in the event of their death. However, there are some potential drawbacks to purchasing a term insurance policy.
Hi, on behalf of Dr. Billy R. Williams, president of the Williams Family Investment and Insurance Group, and President of Inspire a Nation Business Mentoring, welcome to this short class on Commercial Insurance In order to help you better understand the different policy types and coverage available on a commercial package policy, I am going to teach you using examples.
Business Referral Partners are essential for insurance agents looking to grow and expand their customer base.
By partnering with another business, insurance agents can increase referrals, access new markets, engage in cost-effective marketing, increase trust and credibility, and collaborate on new opportunities.
These benefits can lead to increased sales, new customers, and a positive reputation.
Do you have 20 active business referral partners sending you leads each month?
If not, you need to check out our 15 Min Lunch and Learn Sessions. We will go over the best:
Professions to target,
How to use social networking to locate and connect with potential business referral partners.
Scripts and templates to use,
Tools you will need,
and much more.
https://www.inspireanation.org/2023-Lunch-and-Learn-Schedule
Guess what? Insurance rates will continue to rise at an alarming rate for a while to come and you and your team had better learn to master the conversations!
As an insurance agent, one of the most critical aspects of your job is to help customers understand the policies and coverage available to them and the rates associated with their policy(ies).
Effective insurance policy rate increase conversations can mean the difference between great customer retention and profit sharing, and a bad loss ratio because of customers running out the door to shop for cheaper rates..
In this session, we will explore the best practices for conducting insurance policy rate increase conversations that will help you secure more wins for your agency.
As insurance rates go up so should the number of insurance policy reviews within your agency!
Sticking your head in the sand and hoping that customers won’t call and complain about rate increases will only cause you to lose customers, revenue, and profit sharing.
While you can’t save every customer, an effective policy review process will allow you to address the customers that are at high risk for flight.
Examples are monoline customers, customers with a premium increase higher than a trigger amount, customers with glaring coverage weaknesses on their insurance policies, and customers that just need to know the agency has their best interest at heart and are more than cashiers and order takers for the carriers.
In a world with A.I. Tools, your competitors are coming after your customers harder than ever. Don’t get left behind.
Ask your P&C Customer this question?
If it was two minutes before you knew you were going to die and I could only write and issue you one policy, what policy would you want me to write?
95% of your customers will say "The biggest Life Insurance Policy you can write!" (Of course, there is always 5% that will give you some reason like "I am not going to leave a bunch of money so she can spend it on her next boyfriend." But . . . that is probably that same customer that drives a Range Rover with only liability coverage.)
If life insurance is so important that it is the last policy a customer would want you to write before they died, why are you not offering it to them now?
Insurance agents who specialize in Property and Casualty (P&C) policies can expand their services and revenue streams by offering life insurance to their existing customers.
This is a smart move, as P&C policyholders are likely to have a higher trust level with their agent which can lead to increased loyalty and more business opportunities.
Let us show you the Best Practices for effectively adding life insurance to your P&C Agency product mix.
30-Day Insurance Agency Reboot:
If I had to reboot my insurance agency from scratch here is what I would do in my first 30 days!"
15 - Min Lunch and Learn Session
Many agencies can't grow because they feel trapped in the way the agency currently operates.
I've started many agencies from scratch and helped many agencies reboot and start from the beginning.
No matter the situation, the first 30 days will lay the foundation of the agency for years to come.
Let me show you what your first 30 days should look like.
#fixmyinsuranceagency
In today's fast-paced world, insurance agents are constantly looking for ways to improve their productivity and efficiency.
One of the most promising solutions is the use of virtual assistants.
Virtual assistants can be people or artificial intelligence-powered software that can interact with users through text or speech, providing information and performing various tasks on their behalf.
Virtual assistants can be integrated into the workflow of insurance agents to automate mundane tasks, provide round-the-clock customer support, and improve overall productivity.
Having a V.A. is one thing, properly utilizing them in a P&C insurance agency is a whole different thing.
In this session, we will show you the best practices to find and manage the four main Business Referral Types: Direct Referrals, Networking Partners, Branding Partners, and Resource Partners. We will also explain the best contact methods and timelines to keep them sending referrals to your business.
See the entire 15-minute session at https://www.inspireanation.org/2023-Lunch-and-Learn-Schedule.
This week I am going to show you how to maximize the use of A.I. Tools such as ChatGPT, ChatSonic, and other A.I. tools to create a digital marketing funnel, help reduce the amount of time it takes to create agency marketing resources, generate lead magnets, and streamline processes.
I will walk through each step of setting up a Digital Marketing Funnel including
Keyword and Search Results Terms
Email Templates
Phone Scripts
Articles and Blog Posts
Social Media Post
Prospect Follow-up Templates
Video Creation,
And more.
In this session, Dr. Williams explains how to optimize your Google My Business Profile to drive new leads to your business as well as increasing the number of search results you appear in.
He discusses how to optimize GMB for
- Lead Generation
- Increased Visibility
- Local SEO and Search Results
- Reviews
- Traffic Insight
- Calls-to-Action
- Ease-of-Use
Watch the complete 15-minute on-demand session at: https://attendee.gotowebinar.com/recording/2895625873118896642
A few Lunch-and-Learn lessons back, I went over the 10 main marketing methods commonly used to attract insurance prospects, and we broke down a lot of different campaigns.
Today, I want to go deeper into marketing by looking at the six best insurance prospects.
So, who are your six best insurance prospects?
They are:
- Your current customers,
- Referrals, and testimonials from Business Referral Partners and Customers
- People that are actively searching for insurance, whether it's an insurance product, or they're searching for information about insurance,
- Former customers,
- Quoted-not-sold prospects, and
- People with a possible upcoming need for insurance such as: newly married, just had a baby, just relocated, about to retire, about to turn 65 yrs. old, etc.
Guys don't waste a bunch of money, don't waste a bunch of time, and a bunch of effort trying all these over-the-top, unique, unicorn-type marketing things.
These are your six best insurance prospects, and all of your focus should be on these six best insurance prospects.
Register and watch the complete (free) 15-Min Lunch and Learn at
https://attendee.gotowebinar.com/recording/4041584170406557014
How many e-mails are going out of your insurance agency every single day? How many text messages are being sent every single day? Are you maximizing revenue generation when those e-mails and text messages are being sent to prospects, customers, and referral partners? During this session, we will give you some tips and tricks to increase revenue in your insurance agency by effectively using email and text message templates.
This is a 5 Minute Snippet from the recent 15-Min Lunch and Learn Training from Dr. Billy R. Williams with Inspire a Nation Business Mentoring will teach you everything you need to know to implement a new process in your Insurance Agency. Watch the complete on-demand session by registering at https://www.inspireanation.org/2023-Lunch-and-Learn-Schedule/
10 Highly Effective Marketing Campaigns for an Insurance Agency - Free 30-Min Lunch and Learn Web Meeting”
During this session, we will look at the 10 Main Marketing Methods
- Phone and Telemarketing
- Postal Mail
- Events (Web, Stage, Social, etc.)
- Text Messages and QR Codes
- Social Networking (Organic and Paid)
- SEO and Search Results Marketing
- Lead Lists, Lead Magnets, and Paid Ads
- Referrals and Reviews from Referral Partners and Customers
- Signs, Banners, and Business Cards
Dr. Billy Williams teaches you the questions to ask and the techniques to use to motivate your agency staff to make better use of insurance agency technology and automation.
This session looks at
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The one main question an agency leader must answer to get staff buy-in to make better use of technology and automation,
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The 10 Main Technology Tools that impact the agency workday,
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The 20 questions agency leadership should ask before buying agency technology, and
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What tasks should be accomplished in the agency management system versus the agency's CRM (Contact Relationship Manager)
Dr. Billy R. Williams from Inspire a Nation Business Mentoring teaches insurance agency leaders how to overcome a lack of quality staff in the insurance agency by teaching you how to eliminate and/or minimize the 4 variables that create a lack of quality staff in the agency
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Lack of training on technology tools
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Lack of established KPIs
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Lack of Workflow Roleplay that incorporates conversations, templates, tools, and automation
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The Emotion the staff feels about performing a process or tasks
See more of our Best-in-Class training and resources at www.inspireanation.org
In less than 30 minutes you will be able to master implementing a new process, task, or workflow inside of your insurance agency.
In this session, Dr. Williams explains the S4TS Method of implementing a process or task in an insurance agency:
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Standards
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Time Blocking
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Selecting the Best Tasks and KPIs
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Tools and Automation
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Training and Roleplay
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Spot-checking and Retraining
Learn more at www.inspireanation.org
Dr. Billy Williams from Inspire a Nation Business Mentoring teaches you how to overcome a lack of Insurance Leads in your insurance agency.
During a 30 min. Lunch and Learn Web Meeting you will learn how to identify and market to the 6 Best Insurance Agency Prospects
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Current Customers
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Referrals from referral Partners and Customers
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People or Companies Actively Seeking Insurance or Insurance Information
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Quoted-not-Sold Prospects
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Former Customers
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People or Companies with a Possible Upcoming Need for Insurance
In this excerpt from Day One of the 3-Day Fix My Insurance Agency Workshop, Dr. Williams uses the numbers 1, 3, 5, 6, and 8 to explain key points about building and growing an Insurance agency
Most agencies only use non-licensed staff to perform administrative tasks, not revenue-generating tasks, processes, and workflows. TODAY I WILL SHARE 7 OF THE MORE THAN 30 REVENUE-GENERATING TASKS A NON-LICENSED INSURANCE AGENCY TEAM MEMBER CAN PERFORM!
Dr. Williams was a keynote speaker at Cody Askins' 8% Virtual Conference in Feb 2022. Dr. Williams' topic is How to Make Your Insurance Agency Investment Worthy
Visit www.inspireanation.org for more information
The workshop will teach you how to add $10 Million in revenue (Independent Agency) or $10 Million in premium (Captive Agency) to your insurance agency using a step-by-step, assembly-line approach. The 2 – Day Web Training is broken down into 14 Assembly Line Training Stations and Topics.
What you are listening to is the first hour of the workshop
YouTube: https://youtu.be/H5rCItun7fI
The leadership of the Morrow Agency of North Carolina sits down with their mentor Dr. Billy R. Williams of the Williams Family Investment Group and Inspire a Nation Business Mentoring and has an honest and open discussion about steps they are taking to reinvent this 102-Year-old insurance agency, the struggles they are experiencing, the challenges they face, and how to get their 30+ team members to be involved in the reinvention.
In the session, Billy R. Williams Ph.D., President of the Williams Family Investment Group and Inspire a Nation Business Mentoring, will teach you the interview questions, interview techniques, Onboarding Action Steps, and KPIs that will turn your new hire into an immediate Revenue producing part of the team from day One!
You've no doubt heard of binge drinking and binge eating, but you probably haven't heard of binge working.
Like the previously mentioned binges, binge working is a pattern of performing an excessive amount of work in a short period or expecting an excessive amount of work in a short period from others.
We will look at the problems and solutions related to binge working.
Do you know that almost all of your preferred insurance customer data is handled by one insuretech company?
Ask any independent agent if they have heard of IVANS, and they will undoubtedly say yes.
In fact, most will tell you they have an IVANS account.
But, if you ask them how IVANS operates?
Where the IVANS connectivity with carriers, agency management systems, and agencies is headed in the next 12 months?
And, how an agent can maximize their book growth by leveraging IVANS data, you will often get a blank stare.
This interview between two insurance industry powerhouses, Reid Holzworth, CEO of IVANS, and Dr. Billy R. Williams, President of the Williams Family Investment Group and Inspire a Nation Business Mentoring, takes a deep dive into how IVANS is opening the customer data pipeline that many agents have craved for years.
Whether you are a carrier, agency management system provider, or function within an insurance agency, you will benefit from this interview.
HOW TO EFFECTIVELY STAFF AN INSURANCE AGENCY (Including Virtual Assistants and Work-From-Home Team Members)
We will look at:
1. Staffing requirements for an agency based on book size and premium under management;
2. The top 10 ways to locate and attract agency staff prospects;
3. How to Interview Agency Staff Prospects;
4. Testing and Assessing the Agency Staff Prospect
5. Virtual Assistants and Work-from-Home Staff
Agent Intelligence host Jason Cass interviews Billy R. Williams
10 Months ago Dr. Williams decided he wanted to start playing golf.
Besides becoming a decent golfer, he discovered that the principles that he applies in being the head of a billion-dollar insurance agency-focused investment group, perfectly align with the lessons he has learned in golf.
If you love golf or business you must listen to this interview.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Lack of calendar blocking tasks is a major weakness in most insurance agencies. This master class will teach you how to eliminate that weakness.
This master class will teach you:
How to determine the agency's most important KPI's and Tasks
Decide the who, what, when, and how to manage calendar blocking in an insurance agency
Review the actions that must be taken by staff when staff or team member does not stick to their calendar blocked schedule and tasks.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
A large captive agency is usually between 5 - 10 Million in Premium.
Craig Wiggins has blown those numbers away, reaching (as of this recording) 36 Million in Premium!
This interview shows how much alike the two titans of the insurance industry are in thoughts and actions.
If you are an independent agency leader, you SHOULD listen to this podcast interview.
If you are a captive insurance agent, you MUST listen to this podcast interview.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
View on YouTube: https://youtu.be/vG8YoET8IVQ
In this training session, Dr. Williams explains in detail the Top 9 Insurance Marketing Campaigns to Close Out The Sales Year.
Q. Who should listen to this training session?
A. Every Insurance Agency that wants to be trained on the Top 9 Marketing Campaigns to Close out the Insurance Sales Year, Because I will explain the campaigns in detail, give you tips and tricks that make them easier to implement and produces better results, and I will give you a list of tools you need to implement each campaign
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
An Automated dialer is a piece of software that helps automate the outbound dialing process, eliminating the need to sort through a list of contacts and manually dial out to them.
A Power-Dialer or Automated Phone System that tracks and measures call volume is a must-have if you or your staff make outbound marketing calls to list such as "Quoted-not-Sold Lists", "Birthday Lists", "Win-Back Lists", or "X-Date Lists"
On this recorded conference call, I will explain the 4 primary types of automated dialers, the main differences between them, and help you decide which of these dialing systems is the best fit for your team.
This training teaches you how to create effective Business Referral Partnerships.
Q. What is a Business Referral Partnership?
A. A company or individual professional that sends you a direct referral, allows you to speak to their network by webinar, conference call, live event, etc., shares information about your products and services on the website, newsletter, or blog, or that helps cost-share an event or advertising campaign.
Q. Major problem having a large amount of Business Referral Partners solves?
A. Having a steady flow of interested and qualified prospects
The last 25 minutes is a really good attendee led questions and answers session.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube: https://youtu.be/ftcWjgKAoio
Dr. Billy Williams sits down with Steve Mohr of Lightspeed Voice
They discuss topics including integrations, video conferencing with electronic signature capabilities, inbound and outbound call tracking, softphones, call recordings, etc., and how to decide what tool to use.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube: https://youtu.be/sA1Oze2bkOU
This is a question that I get asked daily.
Insurance Agents are bombarded with emails and social media posts from insurance coaches, gurus, and other insurance agents touting their lead generation services, CRM tools, Agency Management Systems, and other things that will help an agency improve its operations.
Those options become even more confusing when an agent attends multiple conferences and workshops and is bombarded with all of the tools, services, and programs presented by the sponsors and vendors.
This podcast will help you sort through the options and teach you how to choose the right programs.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube: https://youtu.be/GP-mgEymQtI
This podcast explains how most of the racial divide problems can be reduced if people could eliminate the sense of helplessness and hopelessness that makes people angry. That anger is one of the things that keeps the racial divide so strong in today's society.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
You probably have 100's or 1000's of prospects that you have talked to over the years that have not purchased your products or services.
This short training will walk you through the Quoted but not sold marketing process.
This training teaches you the P.E.T.S Method: Phone, Email, Text Message, and Social Networking.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts on the internet: https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube https://youtu.be/6Wt3EMRQrtA
www.inspireanation.org
Your actions are a reflection of the denomination you think in, and the denomination you think in is a reflection of your history, insecurities, and current networks.
Some people think in hundreds, some people think in thousands, some people think in a hundred thousand, and some people think in millions.
If you are in business your business will reflect the denomination you think in!
If you are in business your business will reflect the denomination you think in!
The Fix My Insurance Agency Podcast is listed as one of the top 15 Insurance Industry on the Internet: https://blog.feedspot.com/insurance_podcasts/
https://youtu.be/HKj69QoERYg
In this video newsletter, we discuss three topics.
- The upcoming (free) 2-Day Marketing Campaigns of a $10 Million Revenue Insurance Agency.
- How to run a Quoted-not-Sold Marketing Campaign.
- Chatbots: The low-cost tech that could help resolve some of your sales staff issues.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance focused podcast in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on Youtube: https://youtu.be/OXIxlwAvLdc
Matt Sapaula (Money Smart Guy) and Billy R. Williams, Ph.D., have an in-depth discussion on team building to create wealth.
Matt Sapaula is the co-owner of PHP Agency inc. He co-hosted the reality personal finance show for two seasons on MSN Money, called The Invested Life, which was sponsored by TD Ameritrade.
Matt also hosts the financial podcast, Money Smart Show and is a financial personality known as the "Money Smart Guy" in the media.
The Fix My Insurance Agency Podcast is one of the top 15 insurance podcast in the world https://blog.feedspot.com/insurance_podcasts/
https://youtu.be/jDPvwlDU-Mc
If you are like most agents, you hate having to use 3 or 4 different technology tools to get things done in the agency.
As much as you need an Agency Management System for policy administration and much more, you also need a system for Sales, Contact Management, and Marketing Automation!
Now the question is which one?
In this webinar, we will explore one such option.
Vertafore’s AMS360 and its integration with InsuredMine.
The two-way integration allows Vertafore users to push and sync data with the InsuredMine system (real-time) and vice versa.
Examples:
- Sync info from AMS360 to InsuredMine when you want to start a cross-sell campaign
- Add a contact as a lead in InsuredMine and sync it in real-time with AMS 360
- Sync Existing AMS360 user info with InsuredMine. After sync, changes will reflect on every update done in either tool
Our Home Page: https://www.inspireanation.org/
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Download the Training Handout at https://bit.ly/insurancetechjourney
Watch on YouTube: https://youtu.be/fn0LqkOHTRU
The session starts with a customer completing an online quote request and travels through the various stops on the technology journey, including receiving emails and text messages, completing the application, billing and paying, endorsements, claims, scheduling appointments, requesting policy documents, renewal, special life events, and more. This session will open your eyes and mind to the insurance technology journey from an insurance customer viewpoint
Our Homepage: https://www.inspireanation.org/
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube https://youtu.be/YjwjUqaj5x0
Ben Barrientos co-founder of Agency VA chats with Dr. Billy Williams of the Fix My Insurance Agency Podcast and Inspire a Nation Business Mentoring about the nuts and bolts of using a virtual assistant in an insurance agency as well as other business models they assist with virtual assistants.
Key takeaways from this session are:
- What an agency needs to do to maximize the use of a virtual assistant;
- How much an agency should expect to pay for a virtual assistant;
- The different levels of a VA, from unlicensed support to fully licensed sales team member;
- The challenges that cause the VA/Agency relationship to not work
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube: https://youtu.be/-p4wsgbh0vM
Billy sits down with Debbie Dechambeau from the Business of Insurance Podcast.
The purpose of the conversation is to share a few marketing nuggets that insurance agencies can start using as soon as the podcast is over.
Insurance agencies must prepare to address three key issues related to the Pandemic:
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Work-from-Home Staff: https://www.inspireanation.org/Video/Audio-Resources
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Retention of Current Customers: https://www.inspireanation.org/membershipinformation
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Increasing Marketing, Prospecting, and Sales:
https://www.inspireanation.org/Data-Super-Center
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
https://partner.coleinformation.com/inspireanation
Sarah Elfering from Cole Information/Cole X-Dates - One of the best lead vendors in America
Has a visit with Dr. Billy Williams of the Fix My Insurance Agency Podcast
Cole X-Dates is a must-have lead vendor for any agency looking for auto, property, commercial, and life insurance leads.
On this webinar Billy explains how he has used Cole X-Dates for over 16 years to provide quality pre-qualified leads to agency producers and Sarah explains the different features and data sorting capabilities of the Cole Information platform.
Types of leads Cole information can provide include:
Auto leads with Vin Numbers
Homeowners with year built and purchase price
Condo Owners
Landlords
Renters
Commercial by SIC Code
Age based leads
Geographic Mapping
and more . . .
Visit Cole Information: https://partner.coleinformation.com/inspireanation
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
In this episode, Scott and Bradley sit down with Dr. Billy Williams of the Fix My Insurance Agency Workshops at Inspire a Nation Business Mentoring.
Billy is the foremost expert when it comes to processes and procedures in the insurance space.
Visit "Theinsuranceguyspodcast.com"
Visit "inspireanation.org"
Text "EZinspire" to 313131 to quickly access all of the Fix My Insurance Agency Podcasts
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Mike Mensch with Agency Brokerage Consultants sits down with Dr. Billy Williams of the Williams Family Investment Group to discuss what an insurance agency needs to do to prepare the insurance agency to be valued and possibly put on the market for sale.
This is part one of a 2-part interview.
If you are looking to sell, acquire, or invest in an insurance agency in the next 3 – 5 years, you will want to pay close attention to this discussion.
Check out all of our insurance agent resources at www.inspireanation.org
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube: https://youtu.be/1qgSQ7ZH63E
This is a 20-minute snippet of a 90-minute webinar on how to add $10 Million in revenue to your insurance agency in three to five years.
See the full on-demand webinar at www.inspireanation.org
This webinar looks at the products, technology, workflows, KPIs, accountability, and math that must be in place to add $10 Million in Revenue to an insurance agency.
After attending this webinar, if you don’t see increased revenue in your agency within days, it is because of one of three reasons:
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You are too lazy to do what needs to be done in the agency,
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You are not a good agency leader and have little to no influence over the staff actions and activities in your agency,
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You are an excuse maker and will always find an excuse why things that work for everyone around you don’t work for you.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube: https://youtu.be/cUNOR3zKQ6w
Walt Goshert from waltgoshert.com stops by to share some of his “Secret Sauce Tips" for marketing a commercial insurance agency.
Walt has been in the industry for close to 40 years, and during this time, he has sold products ranging from life, health, and benefits to large commercial accounts.
For the last 20 years, he has helped primarily commercial agents to brand their agency by teaching them how to maximize LinkedIn and providing ready to use content for insurance agents and agencies.
Our conversation discusses everything commercial insurance agency marketing
This is a fun and entertaining interview that you don’t want to miss.
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube: https://youtu.be/FDIOQ48V4iM
This is Part One (30 Mins) of a two-part series that discusses the 17 Core Insurance Technology Tools that every insurance agency should have in place.
After this training session, you will not only know what technology tools you should have in place inside your insurance agency but why and how those tools will add revenue to your insurance agency.
Our processes are technology agnostic, meaning we don't care what tool, product, or service you use to perform the automation or technical step of a process, just make sure the step can be done!
Hell, most of these tasks could be done manually and still make the agency lots of money! So don't make things unnecessarily complicated!
The Fix My Insurance Agency Podcast is listed as one of the top 15 insurance-focused podcasts in the world by Feedspot; https://blog.feedspot.com/insurance_podcasts/
Watch on YouTube https://youtu.be/7cZ3CN76www
Our goal at Inspire a Nation Business Mentoring is to add $10 Million in revenue to your agency in 3 - 5 years. That can't happen without an assembly line approach to growing your agency.
Building an insurance agency is like an architect designing a building
- Have a vision for what you want to build
- Gather your sketching tools (10 Core Tech and Automation Tools)
- Set aside time to sketch (Calendar Blocking)
- Start your sketch with an outline (Checklists and Workflows)
- Fill in the details as you go (Processes, Training, and Spot-Checking)
- Be prepared to make erasures and modifications to your sketch (Throw out the things that don't fit your agency and keep the things that do!)
Watch on YouTube: https://youtu.be/5eMAvPfYppM
Ruben Arce of EPayPolicy explains and shows just how easy it is for any insurance agency regardless of how big or small to start taking online payments from their customers.
Taking payment in an agency can be administrative quicksand or an opportunity to offer additional protections to a customer, it all depends on the mentality and workflow associated with taking payments.
Ruben paints the vision of taking payments during a customer interaction from start to finish.
The setup is super easy, and the cost is exceptionally cheap.
The customer handles transaction fees, so the agency’s commissions are not reduced.
Watch on YouTube: https://youtu.be/65-iOFBnejc
Raution Jaiswal is one of the co-founders of InsuredMine
InsuredMine is an agency dashboard tool that allows an agency to instantly see data that is important to operate and determine the health of an agency.
InsuredMine does not compete with an agency management system, it is an add-on that captures the data from your AMS and puts it into one easy to understand and use dashboard that can be shown down to the producer and CSR level.
Need to instantly know how many customers and premium you have with each carrier?
Want to quickly identify how many mono-line customers you have in your book?
Want to identify your top 50 customers by revenue?
Want to not only know which customers are coming up for renewal in the next 60 days and automatically send them a text message? InsuredMine can perform both functions in the blink of an eye.
Raution shares with Dr. Williams the inspiration behind InsuredMine as well as how he feels this groundbreaking tool will impact the insurance industry going forward.
Watch this interview on YouTube: https://youtu.be/EDn5Mn31_e0
Agency Nation Facebook Group moderator Olivia Schmitt interviews Dr. Billy Williams, president of Inspire a Nation Business Mentoring and the senior instructor of the renowned “Fix My Insurance Agency” Best Practices Process Implementation Workshop.
Key Points during the interview
- 3:17 – What an Insurance policy really provides is 3 buckets of money to an insurance client
- 9:00 - Why he uses 5th graders and senior citizens to help understand how to communicate with insurance agents
- 11:00 - What an insurance agent can do to control emotional decisions
- 19:00 - How to structure a good meeting and training session
- 27:32 - The 3 elements that establish the culture of an insurance agency
- 35:00 - What an agency leader should do right after watching or listening to this interview
- 55:00 - How Google testimonials can keep a customer on the books 3 times longer
And much, much more!
Watch on YouTube: https://youtu.be/A7gSn6dfyq0
Dr. Billy R. Williams President of Inspire a Nation Business Mentoring and senior instructor of the Fix My Insurance Agency Process Implementation Workshop sits down with Bradley Flowers one of the new young guns of the independent insurance agency world.
In this episode Billy and Bradley discuss
- The first two mistakes Bradley made as a new agent
- His take on the technology craze that is sweeping the insurance industry
- Advice he has for a new agent, mid-level agent, and an older agent
- His take on the NEON and other technology that is driving new conversations in the insurance space
- Why he and his business partner are so excited about attending the 2-Day Fix My Insurance Agency Process Implementation Workshop
- and much, much, more.
Watch on YouTube: https://youtu.be/7tvyKxtjdPw
Today our conversation is with Ken Wohl of Indio
Indio is the modern solution for the insurance application and renewal process
Indio provides an insurance agency one efficient online portal to gather important information from the customer and from the different tools the agency uses
Indio simplifies the insurance application process for brokers and their clients. They make it fast, easy, and E&O free, saving your agency time and money.
Check out useindio.com for more info
Watch on YouTube: https://youtu.be/Cy489lkInrE
Key points in the podcast
4:00 How Mick failed at his first attempt at being an agent
8:00 Why agents often waste money on technology
22:00 The first two staff positions Billy fills when he invest in an agency
28:00 The first two processes an agent should put the most energy into when trying to change the culture of the agency
29:20 Why 70% of agency leaders deny important facts about their staff
33:40 Why hiring a consultant is not a magic pill to fix what is wrong in the agency
38:10 Why employees should be allowed to have their cell phone at their desk
39:30: Two things agency leaders should do as soon as the podcast is over
Watch on YouTube: https://youtu.be/MLHZ6-pZltU
Dr. Billy Williams and Ryan Hanley have a heart to heart discussion about
- Ryan opening his new insurance agency,
- The journey from consultant to mentor,
- Why he decided to share the good decisions and mistakes with starting the agency with the public, (11:00)
- How started to feel about speaking in front of agency owners without being an agency owner himself, (26:00)
- How technology-based carriers that once frowned on independent insurance agents are now actively recruiting them to sell their products,
- How technology can transform the culture of an agency, (33:00)
- Why Billy and Ryan disagree on getting buy-in from agency staff when implementing a process, (34:00)
- How the thought of terminating a staff person is holding agents mentally hostage and stopping them from changing the culture and success of the agency (38:00)
- Why he is attending (and pushed his wife to attend) the Fix My Insurance Agency 2-Day Process Implementation Workshop (41:00)
- and much, much more
Watch on YouTube: https://youtu.be/w7ly_4UZONY
Insurance Agent App is an app that allows an insurance customer to access all of their policy information, ID Cards, and other important information, regardless of the carrier, from one easy to use mobile app.
Kiki Johnson is co-founder and one of the talented developers.
Watch on YouTube: https://youtu.be/66ciUv3YCMs
8 Reasons Below-Average Insurance Agencies are so far behind Above-Average Insurance Agencies.
On this short audio blog, Dr. Williams gives you 8 scenarios and 8 solutions every average or below-average insurance agent or agency leader needs to know.
Watch on YouTube: https://youtu.be/xWpYkBDJqIg
The basis of insurance is the customer relationship.
During his keynote address at the Independent Insurance Agents of North Carolina (IIANC) Dr. Billy R. Williams of Inspire a Nation Business Mentoring (A Williams Investment Group Company) discusses how some insurance agents are losing the art of the relationship because of technology.
This short audio explains the Inspire a Nation Business Mentoring Fix My Insurance Agency 2-Day Process Implementation Workshop that is taught by Billy R. Williams, Ph.D.
The 2020 workshop schedule can be found at https://www.inspireanation.org/Fix-My-Insurance-Agency-Info
How to Form Business Habits that Get the Results You Want!
It starts with identifying the trigger for your desired action.
You also need to have a pretty good idea of what you want your desired outcome to be.
Once you’ve got that figured out, then you have to decide if there’s enough craving for the desired result to motivate you and your team or is there a fear of repercussion that will keep everyone focused on the desired result?
When you really get down to it, good business habits end up becoming well-established processes.
On this Podcast, Joey G from Agency Nation interviews Dr. Billy Williams about creating effective business habits.
Recently I met a father/son insurance team that is generating 100’s of commercial leads by giving commercial insurance prospects free software. The software instantly completes required federal and state OSHA forms for workers comp claims and required annual reporting forms.
Watch the full 32-minute video of the interview - http://bit.ly/commercialinsleadsinterview
Q. What is the #1 reason small businesses don't produce more sales and retention numbers?
A. Lack of consistent, automated, effective communication with prospects and customers.
This training will teach you how to set up automated workflows in your small business.
Visit our website: www.inspireanation.org
The 3 Jobs of an Insurance Agency Owner
Listen in on an interview with Billy R. Williams, PhD and Brian Appleton as Billy gives his viewpoint on the
- Main 3 jobs of an insurance agency owner
- Why the agency owner should not be the top salesperson in the agency
- How training on a Monday produces 42% more sales
- And more
This 6+ minute interview is packed with actionable knowledge and experience
Important Links and Mentions Area
Listen to a 50 second audio snippet of the interview http://bit.ly/whentotrain
Visit our website at www.inspireanation.org
Watch the YouTube Video of the interview - https://www.inspireanation.org/Video/Audio-Resources
Join Dr. Williams as he presents to the Dallas Association of Health Underwriters on No-Cost Ways to Market Your Small Business.
This presentation is not only humorous and fun but filled with easy to implement marketing and lead generation tasks such as: How to find corporate email addresses, using LinkedIn and Facebook Groups, How to use free conference calls and product hotlines, and much, much more.
Download the handout to this presentation that details more than 30 no-cost marketing techniques: http://bit.ly/30wayshandout
Watch the full video of the presentation: http://bit.ly/nocostleadgeneration
Check out additional small business and insurance agent mentoring and coaching resources at www.inspireanation.org.
**Before I get started, let me say I am not a psychiatrist, psychologist, or any other trained and licensed mental health professional.
What I’m about to say is based on my experience, and my opinion so give it whatever value you decide to give it.
In my upcoming book “ICECREAM For Business Leaders,” I talk about something I call NERP which stands for negative emotional response pathway.
Often when I am working with business leaders, I see people that are going through what I coined as “business leader depression.” I use the term I coined “NERP” to describe how they got there.
The NERP Pathway = Irritation leads to Frustration (a feeling of helplessness and hopelessness), which leads to Anger (lazy or undisciplined actions), which becomes Business Leader Depression
On this short podcast, I will explain not only what business leader depression is, but how to overcome it!**
On this podcast, I will share with you some of the best practices I have seen work in our partner and member agencies.
Growing and operating a successful insurance agency requires that you have an assembly line approach to running the agency. The assembly line consists of:
Carrier(s) – Product(s) – Niche – Triggers – Prospect List(s) or Groups – Outbound and Inbound Marketing and Prospecting – Automation and technology – Automated Follow-Up Methods – Lead Tracking Processes - A Strong New Customer Process – Service Processes and Conversations – A Consistent Retention Process.
Insurance agents are always trying to figure out how to get more clients for their insurance business. In order to be a successful insurance agent, you must have a niche or target demographic and you must have a network of professional referral partnerships!
Trying to be a jack-of-all-trades will lead to a lot of work with minimum results. In addition, you must consistently market your agency and prospect for new customers.
Always try to automate as much of the marketing and prospecting as possible, so that it can be consistent.
Our mentoring program will teach you every aspect of running a successful agency. Follow our program, it is tried, true, and proven, don't make this difficult by trying to take shortcuts.
Your mindset has to be to not only grow your business organically but to grow through acquisitions and possibly mergers. Having consistent, reproducible processes that you hold your team accountable for working, is what it will make it easy for you to acquire and merge other agencies into your existing operation.
"Wealthy people make complicated things simple, poor people make simple things unnecessarily complicated!" - Dr. Billy R. Williams
If you take the time to properly implement the material presented in this podcast, you will be amazed at how your insurance agency will increase premium, increase retention, increase policies, and double or triple the amount of referral networks you currently have in place, which in turn, will double or triple the number of quotes and sales your agency generates.
This podcast is produced and shared by Billy R.Williams, Pd.D president of Inspire a Nation Business Mentoring.