Wash Talk: The Carwash Podcast: Recent Episodes
Babcox Media
Wash Talk: The Carwash Podcast, created by Professional Carwashing & Detailing magazine, covers industry trends, ideas and strategies that will help make your carwash more profitable. Hear what carwash owners, operators, manufacturers and distributors have to say in our exclusive interviews and audio articles.
In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander sits down with Brian Mattingly of WelcomeMat to unpack the fast-moving world of carwash digital marketing. Recorded at The Car Wash Show™, the conversation digs into a counterintuitive reality: Despite the rise of AI-powered search tools like ChatGPT and Claude, Google searches hit an all-time high in Q1 2026. Mattingly explains why that makes showing up in local carwash searches more critical than ever and what signals now determine whether an operator appears in results.
Mattingly breaks down the 12% cost-per-click increase operators are seeing across Google and Meta, the steepest rise since 2021, and shares how top-performing brands are hedging against it. The episode also explores how WelcomeMat's smart traffic system continuously adapts creative to match audience behavior in real time.
The conversation closes with a strong case for email as the highest-ROI channel in carwash digital marketing today. Mattingly outlines how operators can build first-party data strategies that combine targeted email campaigns with SMS, using each channel for its ideal purpose — email for relationship building and brand affinity, text for timely, weather-aware reminders.
In this episode of Wash Talk: The Carwash Podcast, host Meagan Kusek sits down with Harry Caruso, founder of Car Wash Advisory, for a candid assessment of where carwash mergers and acquisitions stand heading into the back half of 2026. Recorded live at The Car Wash Show™, the conversation opens with Caruso's frank take on the current deal environment: Transaction counts are on pace to be the lowest in about a decade, not because the industry is less attractive, but because it has matured past the frenzied growth phase of recent years.
Caruso explains that many of the most active buyers from the last decade are now approaching the end of their investment horizons and pulling back. At the same time, a large share of the best-performing carwashes have already been acquired, and newer sites haven't yet built the track record needed to be acquirable at scale. He notes that for operators with five to 15 sites considering a sale, the message is straightforward: The window is open now and conditions are unlikely to improve over the next two years.
The episode also covers the significance of Mister Car Wash's return to private ownership. Caruso closes with a reminder that declining transaction volume is not the same as a declining industry and that carwash mergers and acquisitions remain active for operators positioned to move.
In this episode of Wash Talk: The Carwash Podcast, host Meagan Kusek sits down with Tim Hogue, CEO and founder of Modernwash, to examine the business case for prefabricated carwash building construction and the misconceptions that have long followed it. Hogue opens by addressing that prefabricated structures are plain, limited in customization or somehow less permanent than traditional block builds. His counter is simple — Modernwash's bolt-together steel frame system can produce buildings ranging from standard carwash tunnels to two-story towers, equipment room overbuilds and even high-end residential and commercial structures. The conversation dives into where prefabricated carwash building construction delivers its clearest financial benefit: Speed to open. Hogue walks through how time savings, combined with available tax advantages for pre-engineered structures, changes the financial math on a new build or renovation. He also discusses how Modernwash prepares buildings for future expansion from the start. Hogue closes with a look at current design trends in carwash architecture.
In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander sits down with Jordan Rowe of RDM to make the case for remanufactured carwash electronics as a cost-effective, reliable alternative to buying new. RDM has served the carwash industry for roughly three decades, building on a broader background in petroleum, medical and laundry equipment repair. Rowe explains what sets RDM apart: Technicians who specialize exclusively in carwash electronics and see the same boards and components every day. The conversation covers RDM's TCS2 product line, which supports DRB's Tunnel Watch system and is tested on a live tunnel simulator in RDM's facility. Rowe notes that remanufactured parts from RDM typically come in at roughly one-third the cost of new, backed by a one-year warranty on all control boards. Rowe also touches on how RDM plans ahead by tracking what equipment operators are buying today, anticipating where remanufactured carwash electronics will be needed as those systems age out of warranty.
In this episode of Wash Talk: The Carwash Podcast, host Meagan Kusek sits down with Kendra Johnson, chief experience officer for the International Carwash Association, for a conversation from the floor of The Car Wash Show™ in Nashville. Johnson shares early attendance numbers from the 2026 show, the buzz surrounding a sold-out main floor and a fully booked second level — the first time in show history that exhibition space has spanned two floors of the Music City Center. Johnson reflects on where energy is highest at The Car Wash Show, pointing to the new company pavilion, which hosted more than 100 first-time exhibitors, and expanded maintenance and equipment education tracks that drew standing-room-only crowds. She also discusses the growing demand for pre-show carwash tours and the preview party, designed to give operators early access to new technologies and emerging vendor partners before the main floor opens. The conversation turns to the broader state of the industry, with Johnson noting that while the frenetic growth of recent years has stabilized, deal activity remains steady and operators across the board are prioritizing people, processes and wash experience. She closes with a look ahead to The Car Wash Show™ 2027, set for May 3–5 in Las Vegas, and encourages operators who missed Nashville to stay connected through industry media and publications.
In this episode of Wash Talk: The Carwash Podcast, Jeff Pavone from Amplify Capital Group joins host Kyle Alexander to break down the forces shaping today's deal environment — and why the second half of the year is poised for a significant rebound. Pavone explains that the slowdown stems less from a lack of buyer interest and more from the pressures upstream. Constraints in private credit markets — driven largely by volatility in software and AI sectors — have slowed the flow of capital to private equity, which in turn has extended timelines for carwash deals. Add geopolitical uncertainty to the mix, and the result is a more cautious, question-heavy underwriting process. Despite the slower pace, carwash key performance indicators are holding up. Pavone notes that year-over-year sales and membership growth remain positive across the country, with some softening on the retail side attributed to weather variability and pricing shifts at the entry level. Looking ahead, Pavone expects a strong close to 2026, with Amplify alone tracking roughly $500 million in transactions expected to close by mid-year. He also points to a meaningful shift in deal dynamics: For the first time, buyer and seller price expectations are coming into alignment, a development he views as a key signal for sustained activity in carwash mergers and acquisitions. He also weighs in on Mister Car Wash's transition back to private ownership and what that means for the broader market. The episode closes with Pavone's boldest prediction yet — that within three years, the industry will see its first carwash chain reach 1,000 or more locations.
In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander welcomes Steve Gaudreau, founder of Brink Results, for a focused conversation on what it takes to build an unlimited wash club sales matrix that consistently drives 5,000 or more members per location. Gaudreau, whose firm has trained more than 10,000 carwash employees over the past three decades, shares the operational gaps that hold most operators back and the structured framework his team developed to close them.
Gaudreau outlines several problem areas that typically limit membership growth. He then walks through Brink Results' new Unlimited Wash Club Sales Matrix, a 12-point evaluation tool that benchmarks operator performance across categories including member counts, pricing, sales scripts, churn rates and more. For each category, the matrix defines low, medium and high performance levels based on real industry data, giving operators a way to measure themselves against the field rather than against themselves. The conversation also explores closing-rate benchmarks, the competitive advantage of establishing membership density before new entrants arrive in a submarket and why setting ambitious goals matters.
The matrix is available free of charge by emailing steve.gaudreau@brinkresults.com.
In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander sits down with Ryan Molinelli, vice president of sales at Qual Chem, and Joseph Moldovan, founder of Qual Chem, to discuss the company’s biggest product launch in years: a 10-product Evergreen carwash chemical line debuting at The Car Wash Show in Nashville. Molinelli and Moldovan share what operator feedback drove the development, why a non-corrosive, biodegradable formulation made sense for today’s tunnels, self-serves and in-bay automatics, and how the line ships in compact 2.5-gallon containers to reduce freight costs and plastic waste. The conversation also covers Luminaura Repel, a new addition to Qual Chem’s premium Luminaura family that targets microbead removal and water release, plus how the Evergreen and premium lines can be combined for tougher cleaning needs. The episode wraps with what visitors can expect at booth 1413 in Nashville and where Qual Chem sees carwash chemistry headed next.
In this episode of Wash Talk: The Carwash Podcast, host Brian Ankney welcomes Aaron McGhee of Interface Systems for a conversation on how carwash video analytics are reshaping site security, customer experience and operational efficiency. McGhee shares what operators across the carwash vertical have been asking for in 2025 and why video has emerged as the fastest-evolving category in the security industry. The discussion explores how modern multi-sensor and 360-degree cameras, paired with edge and cloud-based analytics, are replacing legacy closed-circuit television systems and reducing the amount of equipment operators need on site. McGhee explains how remote video monitoring acts as an extra set of eyes for highly automated, thinly staffed carwash locations, helping deter loitering, prevent liability incidents and even welcome customers through two-way audio. The conversation also covers the growing role of recurring managed services — from cloud storage and encryption to cybersecurity updates — and why offloading that work to a partner lets operators focus on growth. McGhee closes with practical advice for owners evaluating their current technology stack and looking for ways to turn existing cameras into a tool that improves the customer journey.
In this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander welcomes Michael Pelikan, director of operations Retention Express, for a data-driven conversation on how artificial intelligence is transforming carwash customer retention and reshaping how operators understand their customer base. Pelikan opens by identifying the single most overlooked data point in the industry: why customers are actually contacting a carwash in the first place. He explains that most operators rely on transactional metrics — wash counts, membership totals and churn — while behavioral and experiential data goes largely uncaptured, and why that blind spot has real revenue consequences. Pelikan shares how Retention Express organizes customer interactions into three core categories — intent, sentiment and outcome — and how tracking each reveals pressure points across operations and the customer experience. He also breaks down how phone calls and virtual chat assistants serve different behavioral patterns, with phone interactions skewing toward immediate resolution while website chat tends to be more exploratory and revenue-generating. The episode also covers how application programming interface (API) connections enable operators to personalize each interaction and how custom dashboards surface the right data for operators at every level. The discussion closes with a look at carwash customer retention as the industry's single biggest revenue opportunity. Pelikan makes the case that protecting existing membership revenue, rather than focusing solely on acquisition, is where AI delivers its greatest return — ensuring every customer contact is answered, every question addressed and every member given a reason to stay.
Dryers are one of the most important — and often overlooked — components of a car wash. In this Executive Spotlight, Ron Wittich of Cincinnati Fan joins host Kyle Alexander to discuss:* Why proper drying is critical for customer satisfaction * How water spots and residue impact vehicle finishes * The role of energy-efficient motors and VFDs * How operators can reduce energy costs by up to 25% * Best practices for maintenance and maximizing equipment lifespan
From performance to profitability, this episode explores how modern dryer systems can elevate your operation.
In this Executive Spotlight episode, Brian Ankney talks with Kyle Martin about the factors shaping today’s carwash industry. Martin explains why strong relationships with equipment manufacturers and distributors are essential for long-term success, especially when wash systems are designed to operate for decades. The conversation also explores why in-bay automatic and self-serve washes are gaining momentum again. With lower equipment costs, minimal staffing requirements and strong profit margins, these formats are increasingly appealing for operators navigating labor shortages and rising operating costs. Martin also breaks down how carwash owners can use data to improve performance. By analyzing financial metrics, operational efficiency and customer behavior, operators can uncover opportunities to increase revenue, reduce downtime and refine their marketing strategies. Finally, the discussion touches on how carwash businesses can differentiate themselves in saturated markets through branding, membership programs, superior customer experience and targeted promotions.
Membership programs have become the backbone of many carwash businesses — but the real key to success lies in retention. In this episode of Professional Carwashing & Detailing’s Executive Spotlight, host Brian Ankney talks with industry expert John Booth about the metrics operators should be watching beyond membership counts. The discussion explores how churn rate and customer lifetime value reflect the true health of a carwash operation. Booth shares why consistent processes, employee training and detailed site inspections are critical for delivering the experience customers expect every time they visit. Operators who align their operational checklists with the customer journey — from entering the lot to exiting the wash — can reduce churn and strengthen long-term membership value.
Paint protection and restoration are quickly becoming premium services for professional detailers and carwash operators. In this episode of Professional Carwashing & Detailing’s Executive Spotlight, host Kyle Alexander speaks with Jim Dvorak of Mothers about how detailers can properly assess paint condition, educate customers about protection options and deliver long-lasting results. The conversation covers: • Evaluating vehicle paint condition
• Setting realistic expectations with customers
• The role of paint thickness measurements
• Clay bar decontamination and paint prep
• Ceramic coatings, sealants and paint protection film
• Future innovations in paint protection products If you’re a professional detailer or carwash operator looking to expand premium detailing services, this episode provides practical insight into the growing paint protection market.
In this episode of Professional Carwashing & Detailing’s Executive Spotlight, host Brian Ankney speaks with Bobby Thomson of Retention Express about carwash phone call management, membership retention and the growing role of AI in customer service. Retention Express handles over a million carwash calls annually — from billing disputes and cancellations to compliments and damage claims. Thomson explains how operators can:
• Reduce membership churn
• Capture missed revenue from unanswered calls
• Use AI to support (not replace) live agents
• Run win-back campaigns
• Track 28 different cancellation reasons
• Improve chargeback defense with recorded documentation
With up to 80% of carwash calls going unanswered, Thomson says every missed call represents lost revenue. Learn how blending AI automation with high-touch human support can increase retention and strengthen brand loyalty.
On this episode of Wash Talk: The Carwash Podcast, host Kyle Alexander sits down with Pat Shannon, president of the Heartland Carwash Association (HCA), for a wide-ranging conversation on the association’s mission, the evolving needs of operators and what’s ahead for the Midwest carwash market. Shannon begins with an overview of HCA's role in serving carwash owners, operators and suppliers across the region. He shares how the association focuses on education, connection and practical resources tailored to regional operators navigating a rapidly professionalizing industry. From there, the conversation shifts to current trends shaping operator decision-making. Tune in to find out what he’s hearing from members regarding equipment investment, operational efficiency, technology, labor challenges and more. A major focus of the episode is the 2026 HCA Product Show, taking place March 24 and 25 at the Beardmore Event Center in Bellevue, Nebraska. Shannon outlines the event’s theme, education sessions and keynote speaker, while explaining what sets the Heartland Product Show apart from larger national events. Shannon shared how the show creates meaningful engagement opportunities for vendors and suppliers, including details on the Heartland Express shipping program designed to simplify logistics and reduce costs for exhibitors. The episode wraps with a look ahead at how the HCA plans to evolve its mission and events to continue supporting operators and suppliers in the years to come, reinforcing its role as a trusted regional partner in the carwash industry. For more information on HCA and its 2026 Product Show, please visit www.heartlandcarwash.org.
When a large corporate carwash breaks ground nearby, many independent operators panic — but they shouldn’t. In this PC&D Executive Spotlight, host Brian Ankney sits down with Tara Baugher of Ver-tech Labs to explain why local carwash owners still have the upper hand. From protecting membership counts to leveraging community connections, Tara shares practical, boots-on-the-ground strategies that help independent operators compete — and win — against larger chains.
In this episode of Wash Talk: The Carwash Podcast, Rich DiPaolo speaks with Ro Krishna, VP of Car Wash at Way, about how customer data and retention are reshaping the carwash business. The conversation focuses on the growing pressure on margins, especially in high-volume express tunnels, and why speed and discounts alone are no longer enough to drive sustainable growth. Krishna shares insights on underutilized capacity, declining memberships, and the lack of customer visibility that prevents operators from bringing customers back consistently. He also discusses how software and automation can simplify operations, empower frontline staff, and improve loyalty without disrupting existing systems. The episode highlights a shift toward bundled value, smarter loyalty programs, and data-driven engagement beyond the wash lane. Krishna closes with guidance for operators planning ahead: long-term success will depend on knowing your customers and making each visit feel more personal. Learn more at way.com/carwash.
In this Executive Spotlight, host Brian Ankney sits down with Kyle Doyle, vice president of Rinsed, to unpack what consistently separates high-performing carwash operations from the rest. Doyle introduces the concept of the “three pillars” — consistent scripted presentations, ongoing coaching and clear accountability — emphasizing that strong performance isn’t accidental or dependent on rare standout employees. Instead, the most successful operators build repeatable systems that allow average frontline team members to perform at a high level, even in high-volume, high-rejection environments. The conversation explores how simple, value-driven scripting improves conversion rates, why validation is a critical but often overlooked step in the customer journey, and how structured coaching protects teams from burnout and inconsistency. Doyle also reflects on the industry’s evolution from equipment-centric operations to people-development organizations, noting that scalable growth now depends on creating better employee experiences, clearer expectations and stronger leadership at every level — from the pay station to the regional office.
On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo sits down with Dave Kelly, Chief Development Officer for Spotless Brands, to discuss the company’s recent acquisition and its broader Northeast growth strategy. Kelly explains why Pete’s Express Car Wash was a natural fit for Spotless and how the deal strengthens the Flagship Carwash brand in Greater Philadelphia. The conversation covers how Spotless balances operational consistency with local brand equity across its multi-brand portfolio, while evaluating dense, competitive markets for long-term carwash development. Kelly also breaks down what increased regional presence unlocks for member value and operational efficiency, how access to a $450 million credit facility shapes development pace and scale for the company, and what opportunities and constraints lie ahead for express car wash growth in mature Northeast regions.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes back Jeff Pavone, founding partner at Amplify Capital Group, for a candid and timely look at the state of carwash mergers and acquisitions heading into 2026. Pavone breaks down the major forces shaping today’s deal environment, from shifting buyer motivation to evolving private equity strategies, offering operators and investors a clear view of where opportunities are emerging. He shares his reactions to Professional Carwashing & Detailing’s 2025 Top 50 List of U.S. Conveyor Carwashes and explains what early-year signals informed his market outlook for 2025. Pavone also discusses whether Q3 and Q4 activity matched expectations as the industry continues to navigate tighter capital, rising costs and regional variance in performance. The conversation digs into what’s driving heightened buyer urgency, how private equity’s appetite for carwash assets has evolved and what the industry can expect from sponsors in 2026. Pavone also weighs in on the long-debated question: will the industry ever see a 1,000-location operator? The episode wraps with Pavone’s takeaways from Mister Car Wash’s experience as a public company, the likelihood of future IPOs and the market developments in 2026 that would surprise him most, and least. Whether you’re planning a sale, evaluating growth markets or watching broader capital trends, this episode delivers essential insight into the year ahead for carwash M&A.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Troy Huisman, founder of Superior Control, for a deep dive into one of the most critical, yet least understood, parts of a tunnel: the motor control center. Huisman discusses the early gaps he saw in the carwash equipment world and what pushed him to design smarter, more responsive control solutions. He explains why a control panel often understands tunnel performance better than the operator and highlights the hidden inefficiencies his team uncovers at sites across the industry. The conversation explores the growing value of custom-built control systems and how they enhance uptime, throughput, and long-term reliability for each unique site. Huisman also breaks down where automation is delivering the biggest returns. Real-world examples illustrate how redesigned panels have transformed struggling tunnels into high-performing locations. The episode concludes with a look ahead at connected controls, remote diagnostics and the role “smart” motor control centers will play in the next generation of tunnel design.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Brenda Jane Johnstone, founder of Women in Carwash™, to discuss the upcoming 12th Women in Carwash conference, taking place January 18-20 at the Hilton Clearwater Beach Resort & Spa. Johnstone shares the story behind the event’s creation, including the inspiration that led her to build a space dedicated to empowering women across all segments of the carwash industry. She reflects on how the conference has grown from its early beginnings into a dynamic community focused on professional development, mentorship and leadership. Listeners will hear inspiring examples of how attendees have strengthened their confidence and advanced their careers after participating in past events. Johnstone also discusses the progress being made to foster inclusion within what has long been a male-dominated field, while highlighting where more work remains. For those considering attending for the first time, Johnstone offers tips on how to make the most of the experience through networking, workshops and authentic connections. Finally, she shares her vision for the future of Women in Carwash, as the event continues to unite, educate and inspire the next generation of leaders driving the industry forward.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Rex Womble, vice president of Quivio, to discuss the growing importance of connecting the modern carwash. Womble shares insights on how Sonny’s Quivio platform helps operators unify their operations by integrating software, hardware and cloud-based analytics into a single digital ecosystem. The conversation explores what a “connected ecosystem” truly means for today’s operators and how integrated platforms can help overcome the challenges of managing multiple systems such as POS, CRM, and analytics dashboards. Womble explains how connected technology turns raw data into actionable insights that drive performance, uptime and efficiency across multi-site operations. The discussion also highlights how technology can improve customer engagement, streamline maintenance tracking and support staff training — all while helping operators optimize existing sites in an era focused more on refinement than expansion. Womble closes by sharing his outlook on how Quivio will continue evolving to meet the carwash industry’s changing needs.
Tune in to learn:
• How connected ecosystems simplify operations and unify data
• Ways technology improves maintenance, training and customer engagement
• Why integration is key to the next phase of carwash growth.
For more information on Quivio, please visit www.quivio.com.
On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo is joined by Mark Curtis, chairman of the board, and Dan Petrelle, CEO, of Splash Express Car Wash. Together, they share insights on leadership transitions, private equity partnerships, growth strategies and creating a winning work environment in the competitive Northeast carwash market. Petrelle discusses his transition from COO to CEO after more than two decades in operations, while Curtis outlines his evolving role as chairman. The pair also reflect on their new partnership with AEA Investors, exploring how majority backing from AEA will fuel Splash’s strategy for growth and expansion. The conversation highlights Splash’s continued expansion across Long Island and the Northeast, including a mix of new builds and acquisitions. Curtis and Petrelle provide perspective on the current landscape for M&A opportunities in the region, and what sets their approach apart. Beyond growth, the two leaders emphasize culture and community. Splash has been recognized as a Top Workplace in Connecticut for 10 consecutive years, and they share how they maintain that award-winning culture with more than 70 locations and 1,000 employees. Petrelle and Curtis also highlight Splash’s strong community engagement — from raising $8,500 at a recent Fayetteville grand opening for Clear Path for Veterans to more than $3 million raised historically for local causes. Looking ahead, both leaders outline what success will mean for Splash Express Car Wash in 2026 and beyond, with a focus on sustainable growth, strong employee bonds and community connections.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo connects with Ben Branam of AutoBrite Company to explore the differences between belt gear drives and conventional rail drives. Branam discusses how belt conveyor frames offer greater longevity due to their design, along with the ease of replacing wear parts that helps operators minimize downtime and streamline maintenance. He also highlights the customer experience advantages belts provide, from smoother loading to enhanced comfort, and explains how operators can balance higher upfront costs against long-term savings and operational benefits. Finally, Branam shares insights on market trends, weighing whether belt conveyors will continue gaining traction or if rail systems will maintain their role in the industry into the foreseeable future.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Marc Tyndale, director of strategic partnerships at Kleen-Rite Corp., to explore the evolving role of self-serve and in-bay automatic washes in today’s competitive market. Tyndale discusses the current state of these segments, the steps operators can take to enhance customer experiences and how modern payment options are shaping their future. He also shares insights on why these formats can be attractive entry points for new investors, common capital considerations operators may overlook, and how owners can boost revenues through upgrades and improvements. Looking ahead, Tyndale outlines the role self-serve and in-bay washes may play over the next decade as the industry continues to grow and adapt.
On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo sits down with Robert Andre, senior vice president of national sales and remodel for Sonny’s The CarWash Factory, to discuss the opportunities and challenges of site remodels in today’s fast-evolving carwash industry. Andre shares insights on what’s driving the surge in remodel projects, how bonus depreciation impacts financial planning, and which upgrades yield the best operational and financial returns. He also offers guidance on balancing visual enhancements with behind-the-scenes improvements, strategies for leveraging financing and tax benefits, and how remodels can strengthen customer growth, membership retention and long-term competitiveness.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo sits down with Heath Pomerantz, CEO of WOW Carwash, to discuss his journey in the carwash industry and the leadership vision he brings to the rapidly growing brand. Pomerantz shares how his operational background shapes his approach as CEO, the strategies that resonate most with today’s customers and scaling to 17 locations with more in development. He also talks about the cultural practices that help WOW deliver on its bold guest experience promise, future market expansion plans and community-focused initiatives, such as the “WOW Carwash Local Heroes” program, which have strengthened both the team and the brand’s reputation.
On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo speaks with Kevin Matthews, chief operating officer and president of Summit Wash Holdings, about the company’s rapid expansion and people-first culture. Matthews shares lessons from his early experiences in the car care industry, explaining how they shape Summit’s operator-led approach. He outlines the operational and technological innovations that have enabled Summit to grow from 20 to more than 100 locations in just a few years. Matthews also discusses the impact of the company’s growth partnership with New Mountain Capital, its 24-month strategic growth plans and the importance of fostering a strong, unified culture across new markets and acquired brands.
In this Executive Spotlight, Professional Carwashing & Detailing’s Brian Ankney sits down with Ryan Mogged of Triadex to explore how carwash operators can maximize marketing ROI through advanced targeting tactics. Mogged explains how mobile data, connected TV (CTV), programmatic ads and direct mail are transforming customer acquisition and retention. From geo-fencing competitors’ locations to leveraging online search intent, operators now have powerful tools to reduce wasted spend and track real customer behavior over time. The conversation also highlights the impact of new mover campaigns, custom propensity modeling, and innovative formats like plastic gift card mailers — all designed to help car washes attract loyal members and boost profitability.
On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo is joined by NRCC 2025 show co-chairmen Chris Kubarek and Walt Hartl to discuss the planning behind this year’s event, scheduled for Oct. 6-8 in Atlantic City, New Jersey. Kubarek and Hartl share insights into the show’s goals, learning opportunities and the inspiration behind unique additions, such as a virtual tour of global operator Bob Autowash in the Netherlands. They also explain how the educational topics were selected to address critical issues for Northeast operators, including website optimization and membership trends, and highlight the diverse voices attendees will hear from, such as Colonel Pilar McDermott and Garry Ridge. Additionally, Kubarek and Hartl provide an update on the expo floor, exhibitor participation and anticipated attendance, while offering advice for first-time attendees and a glimpse into the future of NRCC. For more information and to register today, please visit www.nrccshow.com.
From microfiber to terry to huck, towel choice matters more than you think. In this Professional Carwashing & Detailing Executive Spotlight, ERC’s Valerie Sweeney explains how the right towels improve results, the best practices for care and organization, and how ERC’s expanded product line helps carwash operators run more efficiently.
Host Rich DiPaolo sits down with Sean Foley, chief revenue officer at Interface Systems, to discuss how the company is helping carwash operators tackle some of the industry’s biggest challenges through integrated technology. Foley explains why carwashes, known for their high volume, automated environments and exposure to the elements, are a natural fit for Interface’s remote video monitoring, managed networking and business intelligence solutions. He shares how Interface helps reduce false damage claims, prevent theft and vandalism, and support rapid site expansion with scalable, centralized systems. Foley also offers insight into what a typical Interface deployment looks like and where he sees the most exciting innovations ahead for carwash security and operations.
In this Professional Carwashing & Detailing Executive Spotlight, Kyle Alexander interviews John Olert, former Wall Street executive turned carwash owner and now CEO of American Carwash Solutions. John shares his journey from buying a neglected local wash to transforming it into a thriving business with a focus on service, technology and data. He details how frustrations as an operator led him to acquire American Car Wash Solutions and revamp it into a more responsive and operator-friendly parts and equipment supplier.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo sits down with Pete Nani, the newly appointed CEO of ZIPS Car Wash, to discuss his journey in the professional carwashing industry and his vision for the brand’s future. Nani reflects on how customer expectations and industry dynamics have evolved over the years and shares how ZIPS is positioning itself for long-term success following its emergence from Chapter 11. He outlines immediate post-restructuring priorities, including site optimization, leadership recruitment and strategic growth planning. Nani also discusses his approach to building a strong company culture through employee development, robust training programs and a renewed focus on operational excellence. Looking ahead, he paints a picture of what a successful 2026 could look like for ZIPS if all current initiatives fall into place.
Host Rich DiPaolo welcomes back John Roush, CEO of Express Wash Concepts (EWC), to discuss the company’s latest strategic moves and its continued momentum in the express carwash space. Roush shares insights into EWC’s recent acquisitions, including new sites in Pittsburgh, three ZIPS locations in Ohio and the Cleanland Car Wash property, detailing how each fits into EWC’s broader growth blueprint. He also explores how EWC maintains brand consistency across five distinct banners while adapting to regional market nuances. As EWC gears up for 25-plus projected openings this year, Roush discusses how the company is scaling staffing, technology and internal operations to support expansion. He also highlights the company’s workplace culture, which recently earned Moo Moo Express the 2025 ColumBEST Best Employer award and talks about what drives EWC’s repeat recognition on INC. magazine’s list of fastest-growing companies in the Midwest. Looking at the broader industry, Roush offers his perspective on current trends, including M&A activity, tech integration and private equity, and what it takes to not only survive but also thrive in a rapidly evolving landscape. Roush concludes by outlining the biggest opportunities for express carwashing over the next 24 months.
In this in-depth conversation, PC&D’s Brian Ankney talks with Hello Wash founder Meddy Ali about the role of AI in modern carwash operations. Ali explains how Hello Wash is using machine learning to simplify customer service, reduce staff workload, and unlock new efficiencies—without replacing people.
Whether you run a single location or a 200-site operation, Hello Wash’s AI tools can handle basic customer interactions, monitor sales calls, improve training and even support fleet account growth. From real-world examples to a live demo, this interview gives a transparent look into how AI is helping operators work smarter—not harder.
In this episode of Wash Talk: The Carwash Podcast, host Brian Ankney sits down with Jason VanDerMark, co-founder of WashStacks, to explore how structured systems, processes and procedures drive consistency, scale and customer satisfaction in the professional carwash industry. VanDerMark emphasizes that carwash success isn’t just about clean vehicles — it’s about delivering the same high-quality experience every time. He outlines how operators can document their workflows, build repeatable procedures and prepare for the unexpected using real-world examples and practical tips. Whether you’re a first-time investor or a multi-site veteran, this conversation highlights how carwash operations systems are the foundation for growth, consistency and brand loyalty.
On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes back Jeff Pavone, founding partner, and Chris Jenks, CFA, partner and CEO of Amplify Capital Group, to answer a pressing question for operators: Is now the right time to sell a carwash business? Pavone and Jenks recap key takeaways from their Spark Theatre presentation at The Car Wash Show™ 2025, offering insights into buyer activity, market dynamics and emerging trends. They detail who’s active in today’s marketplace, what kinds of deals are getting attention and what headwinds may be tempering growth. From a seller’s perspective, the discussion highlights essential factors to consider before going to market, including the growing appeal of quality over quantity. Finally, Pavone and Jenks outline the current value drivers buyers prioritize and share strategies owners can use to strengthen their valuation and maximize returns. To view Amplify Capital Group's presentation from The Car Wash Show™ 2025, please visit: https://tinyurl.com/8rehh74k.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Eric Wulf, CEO of International Carwash Association, for a post-show breakdown of The Car Wash Show™ 2025. Wulf shares his top three takeaways from the event and provides a sweeping look at key trends shaping the industry's future, from current private equity thinking to the rising importance of customer engagement strategies. He weighs in on the changing roles of in-bay automatic and self-serve models, highlights the real game-changing technologies amid rapid innovation and offers candid advice for new investors entering the space. Wulf also addresses the relationship between automakers and carwash operators, noting progress — and gaps — in cooperation to better accommodate modern vehicle designs at pro washes.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo speaks with Tim Hogue, CEO of Modernwash Buildings and Solutions, about the latest innovations in carwash building design and planning. Hogue shares his impressions of 2025 The Car Wash Show™, discusses the ongoing balance between form and function in facility design, and highlights Modernwash’s Virtual Walk Thru software. According to Hogue, the immersive tool not only helps clients visualize their buildings in a 3D model before construction begins but also streamlines collaboration between owners and contractors. He explains how this solution reduces miscommunication, minimizes change orders and helps keep projects on schedule. Looking ahead, Hogue also talks about the future of virtual modeling in the carwash design-build process.
In this episode of Wash Talk, host Brian Ankney talks to Cameron Ray of Sparkle Express Car Wash and Noel Peña of Digital Recognition Network (DRN) about data-driven carwash marketing. The conversation explores how Sparkle Express uses DRN’s license plate recognition and vehicle data to target potential customers based on behavior, such as driving frequency and vehicle type, rather than just proximity. This approach allows for precise outreach, replacing broad tactics like direct mail and geofencing. A recent campaign reached 330,000 qualified prospects and saw an 8% redemption rate, with 2% converting to monthly memberships. The discussion highlights how behavior-based targeting drives higher ROI and long-term customer value in today’s carwash market.
In this episode of Professional Carwashing & Detailing’s Wash Talk, host Brian Ankney sat down with Tyler England from LiveReach AI to explore how advanced camera systems are transforming carwash operations far beyond simple surveillance. They discuss how high-resolution, multi-angle camera systems are essential in handling customer damage claims. With clear video evidence, operators can prove preexisting damage, which not only protects the business but often results in happy, informed customers. Tyler explains how cameras integrated with AI can now track key metrics such as pay station wait times, vacuum usage and tunnel throughput. This data provides actionable insights that help operators fine-tune staffing, training and customer flow.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Jim Ceresnak, vice president of Northmarq. They discuss the evolving dynamics of the carwash market and the M&A landscape. Ceresnak begins by reacting to major news announcements from Q1. Some of those developments sparked speculation about waning investor enthusiasm in the sector. However, despite some turbulence, Ceresnak believes the industry’s long-term fundamentals remain sound and encouraging for future growth.
Ceresnak identifies key lessons the industry has learned from recent developments and market shifts. He emphasizes the need for operational excellence, disciplined growth and realistic financial forecasting. He outlines what sets resilient carwash operators apart from their peers in the field. Ceresnak says strong leadership, efficient site performance and capital access help operators continue to thrive. Chains that focus on sustainable expansion and strong customer loyalty are more likely to survive market pressure.
Looking ahead, Ceresnak discusses how financial conditions could shape carwash M&A activity this year. He highlights the impacts of 100% bonus depreciation and interest rates on growth strategies. He evaluates sale-leaseback strategies, which still hold value when carefully structured. Operators must balance short-term gains with long-term obligations when considering such strategies for expansion.
In this episode of Wash Talk, host Brian Ankney chats with Phil Marquardt and Chris Zuchegno from Dencar and United Auto Wash to dive into the operator's perspective on innovation in carwashing. Phil shares how his passion for 24/7, people-free carwash operations led him from running a wash to developing the tech behind it. From the challenges of launching memberships in unattended sites to embracing customer feedback, the episode reveals how Dencar is empowering even small operators with big-league tech.
Host Rich DiPaolo is joined by Ryan Molinelli and Kevin Molinelli of Qual Chem for a deep dive into the company’s journey, product philosophy and upcoming innovations. The conversation kicks off with a look at Qual Chem’s history and how it has grown into a trusted name in the professional carwashing industry. Ryan and Kevin discuss what sets Qual Chem’s formulations apart, how their founder’s operator background gives them a unique edge in product development, and how this perspective translates into real-world solutions for carwash operators. As the team gears up for The Car Wash Show™ 2025, they share a sneak peek at what attendees can expect from Qual Chem’s booth 1010, including new products and technologies. They also touch on key chemical trends and challenges they're addressing in 2025 — and give us a glimpse into what the future holds for carwash chemical innovation.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo talks with Nick Haase, co-founder of MaintainX, about how preventive maintenance strategies can help carwash operators minimize costly downtime and deliver consistent, high-quality service to their customers. Haase begins by sharing his background and the origins of MaintainX, highlighting how the company has evolved to support carwash operators in managing their equipment and operations more efficiently. Throughout the conversation, he emphasizes how maintenance can be used as a competitive advantage, helping operators stand out in a crowded market by ensuring reliability and maximizing uptime.
For more information, please visit www.maintainx.com.
Host Rich DiPaolo talks with Ian Burton, ISTOBAL’s North American director of sales, to celebrate a major milestone — ISTOBAL’s 75th anniversary. Burton reflects on the company’s rich history, global growth and continued commitment to innovation in the vehicle wash industry. Burton shares how ISTOBAL is commemorating this impressive milestone anniversary, while also discussing how the company’s decades of experience translate into stronger partnerships and solutions for its customers. He offers insights into the current state of the North American professional carwashing industry and highlights ISTOBAL USA’s latest product launches. See how ISTOBAL’s innovations are addressing key challenges operators face today and what’s next for the company as it continues to expand in the North American market.
In this episode, host Rich DiPaolo talks with Danka Dubak, director of marketing for AVW Equipment Company and a third-generation member of the company’s founding family. Dubak shares how AVW has remained a leading force in the carwash equipment industry for over five decades by consistently delivering modern solutions tailored to today’s carwash operators. We explore the evolution of tunnel carwashes from AVW's viewpoint, including the enhanced capabilities of the modern tunnel and how AVW’s “simplicity in motion” design philosophy benefits both operators and end customers. Dubak also discusses the significant impact AVW’s belt conveyor system — first launched in 2005 — has had on the market. She walks us through the industry's shift from roller and chain systems to belts, the operational advantages of belts, and when it may or may not be practical to adopt them. Finally, Dubak gives us a sneak peek into AVW’s latest innovations and what’s on the horizon for the company.
In this episode, Mel Ohlinger from OhmCo discusses how in-bay automatic carwashes can compete with larger chains by leveraging their unique advantages. These include lower costs, 24-hour availability, and the ability to cater to niche customers with specialized vehicles, such as motorcycles and trucks. Mel emphasizes the power of data and social media analytics in identifying potential customers, explaining how targeted advertising can help carwashes reach specific vehicle owners within their communities. By utilizing Facebook ads and vehicle sales data, businesses can refine their marketing strategies and maximize engagement. Mel also provides practical website best practices to enhance user experience and search engine rankings. She touches on the psychological aspects of menu design, explaining how color choices, layout simplifications and brand consistency can influence customer decisions and boost sales.
In this episode of PC&D Unscripted, we welcome Ian Hamilton, aftermarket technical sales with Vacutech by NCS. Hamilton joins us to discuss Vacutech’s latest innovation, T-Force, and what it means for the carwash industry. We begin with a look at Vacutech’s history and its impact on the industry, as well as Hamilton’s role in supporting operators with advanced vacuum solutions. Hamilton discusses the most recent developments from Vacutech, highlighting the cutting-edge advancements that continue to push efficiency and performance. A major focus of the discussion is T-Force, including why it was developed, and the pain points it aims to solve. Learn how this advanced vacuum system technology can improve performance while reducing expenses. Hamilton also shares his insights on what the future holds for vacuum technology and how Vacutech is positioning itself to lead the way in innovation.
In this episode, host Rich DiPaolo talks with Steve Gaudreau, president, and Jason Van Kooten, director of maintenance and facility, for Brink Results, LLC. Brink Results is widely recognized in the professional carwashing industry for its expertise in organizational development, management coaching and sales training. However, as Gaudreau explains, the company has expanded its services to include technical consulting, helping carwash operators improve tunnel efficiency, enhance quality and reduce operational costs. Leading this initiative is Van Kooten, a successful operator with firsthand experience in optimizing carwash performance. Throughout the conversation, Van Kooten discusses strategies for reducing water and chemical waste, emphasizing the importance of training staff to use chemicals efficiently while maximizing effectiveness. He also explores how the right nozzles and spray technologies can help minimize water usage without compromising wash quality. The discussion highlights key metrics that operators should track to measure efficiency, along with best practices for real-time monitoring and data analysis to improve decision-making. In addition to chemical and water management, this episode delves into the critical role of preventative maintenance. Van Kooten and Gaudreau share insights on how carwash operators can implement effective maintenance schedules to prevent costly downtime and extend the lifespan of equipment. For more information, please visit www.brinkresults.com.
Host Rich DiPaolo talks with Erin Noonan, director of marketing for G&G Industrial Lighting, to discuss how colored carwash light shows can transform the customer experience and bolster operators' bottom lines. Noonan shares her thoughts on the impact of LED lighting on customer experience, loyalty and business growth. She explores the functional benefits of colored LEDs beyond aesthetics, such as improved visibility, safety, service confirmation and efficiency. Additionally, Noonan discusses the ROI of investing in modern LED systems, using case studies of existing customers. Throughout the conversation, Noonan highlights key industry trends and innovations in carwash lighting and offers expert guidance for operators looking to implement or upgrade their lighting systems to maximize impact and profitability. Tune in to learn how strategic lighting choices can enhance your customer experience and drive long-term success.
Host Rich DiPaolo talks with Jeff Blansit, president-elect of the Southwest Car Wash Association (SCWA). In this episode, we’re diving into everything you need to know about the 2025 SCWA Convention & EXPO, scheduled for Feb. 26-28 at the Fort Worth Convention Center in Fort Worth, Texas. Blansit shares insights on this year’s theme — Refresh, Renovate and Reinvest — and how it reflects the evolving landscape of the carwash industry. We also discuss the CEO Forum featuring Michael Dominguez, the Fast Tracks educational sessions and the Car Wash 101 session, designed to help new investors and operators gain valuable industry knowledge. Blansit previews the highly anticipated keynote address from Brian Kilmeade and highlights the Thursday night event at Second Rodeo Brewing in the historic Mule Alley district. Learn key tips on how attendees can maximize their ROI and make the most of their time at the convention. Whether you’re a first-time attendee or a seasoned pro, this episode is packed with valuable info to help you get ready for SCWA 2025.
Host Rich DiPaolo talks with Max Pulcini and Scott Caplan from EverWash to discuss the evolving landscape of carwash memberships and the company’s acquisition of Coinless in 2024. Pulcini and Caplan share insights on how carwash memberships have evolved over the past decade, highlighting the growing role of technology and consumer preferences in shaping membership. They also dive into effective marketing strategies, discussing the messages and platforms that resonate most with today’s carwash customers. The conversation shifts to EverWash’s acquisition of Coinless. Caplan details how the deal came together and why Coinless was a strategic fit for EverWash. Listen to how this acquisition strengthens the company’s market position, ensuring a seamless transition for Coinless customers while unlocking new growth opportunities. Is there real potential to add a substantial membership program at self-serve and IBA locations? Hear Caplan's reaction to this question and more thoughts on these formats. Looking ahead, Caplan and Pulcini touch on EverWash’s future plans, including new capabilities and service expansions to further enhance its offerings. Tune in to learn more about the future of carwash memberships and EverWash’s vision for continued innovation and industry leadership.
Host Rich DiPaolo welcomes back Mack Ewing, senior director of sales and marketing for Transchem Group, to discuss the company’s evolution after the OPW Vehicle Wash Solutions (VWS) acquisition, overall carwash chemistry trends and what’s next for the market. First, Ewing shares insights into Transchem’s integration into OPW VWS following its acquisition, highlighting how the transition has expanded its global and North American reach. He also discusses emerging trends in the U.S. carwash chemical market and the significance of Transchem’s refreshed AutoLux product lineup. Additionally, Ewing provides insight into the future of carwash chemistry, including what's ahead for breakthrough technology graphene. He also offers a forward-looking perspective on how 2025 might differ from last year for carwash operators. To close out the conversation, Ewing previews what attendees can expect at Transchem’s booth at the upcoming SCWA Convention & EXPO in Fort Worth, Texas.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo catches up with Jeff Pavone, founding partner, and Chris Jenks, partner and CEO, of Amplify Capital Group. The trio discuss the latest trends in mergers and acquisitions (M&A) and investment activity in the carwash industry as we start 2025. During the conversation, Pavone and Jenks share insights into what’s driving sellers to the table today and discuss the types of chains currently seeking to acquire carwash businesses. They highlight how the competitive landscape has changed compared to five years ago. We also get an inside look at Amplify Capital Group’s recent projects and the services the firm offers to help businesses navigate the evolving carwash investment space. Pavone and Jenks provide their perspective on where M&A activity is headed over the next 12–18 months and share expert advice on how carwash owners can best position their businesses to achieve maximum value.
In this episode of Professional Carwashing & Detailing’s Wash Talk, host Brian Ankney welcomed Amayr Babar and Ali Sareini, co-founders of Nautilus, to discuss how selling carwashes online increase ticket sales as well as facilitate upselling, such as single washes converting to bundled wash books with just one click.
The carwash industry is undergoing rapid transformation, with new technologies and evolving consumer preferences reshaping the landscape. In a recent episode of Professional Carwash & Detailing's Wash Talk, host Brian Ankney sat down with Jason Hayes of Leadership Industries to explore trends, challenges and opportunities in the carwash sector.
In this episode of Wash Talk by Professional Carwash and Detailing, host Brian Ankney interviews Chirag Toor, co-founder of FlexWash, a cutting-edge software solution tailored for carwash operations. Toor shares his journey from growing up in a family carwash business to developing FlexWash with his brother to modernize industry tools.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo sits down with Reuven Birnkrant, CEO of PetroCal Associates, for a deep dive into refinancing strategies for carwash operators. Building on an article featured in the December 2024 issue of Professional Carwashing & Detailing magazine, Birnkrant shares expert insights on navigating refinancing costs, timing loans in fluctuating interest rate environments, and optimizing financial structures for long-term success. Birnkrant educates us on the impact of resetting amortization, strategies for demonstrating business stability to lenders and how refinancing can be a tool for growth beyond just lowering payments. He also explores the benefits and risks of cash-out refinancing and key indicators operators should monitor to make informed decisions. Whether you're considering refinancing to simplify debt, improve loan terms or leverage equity, this episode is packed with actionable advice to help carwash owners make smarter financial moves. Don't miss Birnkrant's expert take on common mistakes to avoid and when refinancing may not be the ideal choice.
In this episode of Wash Talk, Brian Ankney speaks with Josh Bachner of Moleaer about the innovative application of nano bubble technology in carwashes. Nano bubbles are microscopic gas-filled bubbles, about 100 nanometers in diameter, which are invisible to the naked eye and behave differently than typical bubbles due to their size. They remain suspended in water and possess a strong negative surface charge, making them highly stable and versatile. Moleaer specializes in creating and applying this technology across industries that use water, including carwashes.
In this episode of Wash Talk: The Carwash Podcast episode, host Brian Ankney speaks with Mark Clanton and Michael Lamminen of Apex Pro Formulators. They discuss how the company becomes an integral part of their clients' operations by managing the backroom aspects, ensuring a seamless supply of high-quality products and offering technical support. This partnership allows carwash operators to focus on growing their businesses while Apex handles the chemistry and operational efficiency, ultimately boosting profitability and service quality. A key point discussed was the impact of private equity consolidation in the car wash industry, which has often led to a decline in personalized customer service. Apex differentiates itself by prioritizing hands-on support, maintaining inventory levels and performing preventative maintenance rather than relying solely on remote technology. Their approach ensures that minor issues, such as leaks or injector problems, are identified and addressed before they escalate, providing operators with peace of mind.
In addition to a comprehensive range of carwash chemicals, Apex specializes in custom solutions, such as private labeling and seasonal fragrances like pumpkin spice or candy cane.
Host Rich DiPaolo sits down with Alexandra Feldman, vice president, and Kenny Kraft, managing director, at Houlihan Lokey. In this episode, we delve into the U.S. carwash industry's latest trends, challenges and opportunities. Our conversation begins by exploring the remarkable resilience of the carwash industry. Feldman and Kraft provide insight into the key factors that have enabled this sector to weather economic fluctuations and external pressures, demonstrating its staying power. We then shift to the consolidation trends sweeping the industry over the past seven years. Feldman and Kraft discuss the driving forces behind recent M&A activity and share their projections for how these trends will evolve, touching on the strategic interests behind many acquisitions. As regulatory pressures mount, carwash operators are navigating new compliance challenges but are there opportunities for operators when it comes to regulations? Our guests outline the regulatory landscape, explaining how specific policies may shape operational practices in the years to come. Addressing the headwinds that could impact growth, Feldman and Kraft highlight the risks and challenges facing the industry over the next decade, from economic uncertainties to market shifts. The conversation wraps up with a look at the investment and financing landscape, where Feldman and Kraft shed light on why this resilient sector continues to attract investors and how operators might secure opportunities in this climate. Our guests also share invaluable advice for carwash operators considering scaling or exiting their businesses in light of current market dynamics. To read Houlihan Lokey's U.S. Convenience Store and Car Wash Industry Update, please visit https://hl.com/insights/us-convenience-store-and-car-wash-industry-update.
In the latest episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Kurt Chambliss, executive vice president of business development for TMC Financing, to discuss the SBA 504 Commercial Real Estate Loan Program. This financing option is increasingly popular among carwash operators looking to expand or upgrade their facilities. Chambliss provides an in-depth explanation of the SBA 504 Loan Program, detailing how it helps businesses finance real estate, equipment, construction, improvements and renovations. He also discusses the potential for operators to take out multiple loans and how these can be structured to maximize financial benefits. The episode also delves into the SBA 504 Green Loan Program, a valuable opportunity for carwash businesses aiming to incorporate energy-efficient upgrades. Chambliss shares examples of qualifying projects and how they can lead to cost savings. Additionally, he covers the pros and cons of refinancing to improve cash flow, offering insights into situations where refinancing has been particularly advantageous. See how partnering with the right certified development company (CDC) to secure financing can make a huge difference. Chambliss shares tips on what carwash owners should look for in a CDC to ensure a successful financing experience. He concludes the episode with practical advice for operators on navigating the financing landscape to achieve their growth and improvement goals. For more information and to find a reputable CDC in your area, please visit SBA.GOV.
Host Rich DiPaolo sits down with Danielle Petersen, chief marketing officer at Whistle Express Car Wash, to discuss the brand’s unique focus on being a "local neighborhood carwash." Petersen shares insights into how Whistle Express sets itself apart through its hyperlocal approach and meaningful community engagement. The conversation begins with why it's essential for Whistle Express to position itself as a neighborhood carwash, and how this differentiates the brand from competitors. Petersen also highlights some of the company's successful efforts to connect with local communities, including charitable on-site events and strategic partnerships that are core to Whistle’s mission. She explains how Whistle chooses causes to support and the impact these initiatives have had on the communities the company serves. With operations spanning 10 states, Petersen shares whether the company takes a different approach to customer connections in each region or follows universal strategies that resonate across the board. Finally, the episode wraps up with a look into the future, as Petersen discusses Whistle Express’ plans for growth and how the brand intends to scale its hyperlocal focus as it expands. Tune in to learn more about how Whistle Express continues to foster strong community ties while growing its presence across the U.S.
Host Rich DiPaolo is joined by Sud Bhatija, co-founder and COO of Spot AI. In the interview, Bhatija discusses how his company’s cutting-edge AI camera solutions are transforming the way operators do business in the carwash industry. Bhatija shares insights into what inspired Spot AI to focus on the carwashing and detailing industries and highlights the key features the company is offering to help alleviate such operating pain points as damage claims and bottlenecks. We also explore how Spot AI's partnership with NCS helps operators increase revenue and customer loyalty as well as the actionable insights provided through tools like unattended pay station alerts and activity maps. Tune in to learn about the costs, installation and training required for Spot AI’s systems, and hear what Bhatija envisions as the future of AI camera technology in the carwash space.
Host Rich DiPaolo welcomes Trey Merchant, CEO of Champion Xpress Carwash, to talk about Champion Xpress Carwash’s impressive achievement of reaching 50 locations, with its latest opening in Des Moines, Iowa. Merchant shares the journey behind this milestone, the strategic advantages of expanding in the Midwest and the company’s plans for continued growth. We also dive into what makes Champion Xpress stand out in a competitive carwash industry and the role of 7B Building and Development in supporting Champion's rapid expansion, as well as other operators. Tune in to hear Merchant's insights on the current state of building in the carwash industry and the exciting plans ahead for the growing chain.
Host Rich DiPaolo discusses succession planning with Dave Haupt from Red Rock Tax and Consulting Group. In this episode, we begin by discussing the essential elements of a strong succession plan and how owners can prepare for a smooth transition. Haupt shares insights into the different types of trusts, such as dynasty trusts, charitable remainder trusts, and grantor retained annuity trusts (GRATs), and how they can help in passing down a business to future generations. We also explore key business exit strategies, including the 1031 exchange and Employee Stock Ownership Plans (ESOPs), highlighting the long-term tax benefits of each. Haupt offers practical advice on how owners can enhance their business’ value to attract buyers or heirs before selling or passing it on. The episode also delves into provisions like the step-up in basis upon death and the annual gift exclusion, helping owners minimize tax impacts on heirs. Finally, Haupt discusses common mistakes business owners should avoid when handing down their businesses. Tune in for expert guidance on planning for the future and ensuring a successful business transition. For 1031 exchange help, please visit www.1031exchangesite.com.
In this episode of Unscripted, Doug Rieck, the NRCC 2024 chairman, discusses the latest plans and updates for the upcoming Northeast Regional Carwash Convention (NRCC), which will take place in Atlantic City, New Jersey, from October 7-9. Rieck provides insights into registration, exhibitor booths and what attendees can expect at the show. He highlights the educational sessions and networking events he's most excited about and highlights this year’s keynote speaker, explaining how the speaker’s message will benefit carwash professionals. Rieck also reflects on how the NRCC has evolved over the years, the challenges currently facing the carwash industry in the Northeast, and how attending the NRCC can help operators overcome these issues. He concludes by sharing where people can find more information and how to have a fun and productive experience while at the event.
Host Rich DiPaolo sits down with Ben Branam from AutoBrite Company to delve into the evolving landscape of carwash staffing. Branam provides insights into the various carwash formats available to new investors, detailing the labor requirements for each type, and the impact of increasing automation and technology in the industry.
The conversation explores the extent to which automation is affecting labor needs in carwashes, and Branam identifies key positions that remain resistant to replacement. They also discuss strategies for maintaining high customer service standards with fewer employees, emphasizing the importance of effective training and hiring practices. Branam highlights the risks of understaffing or offering inadequate wages, pointing out signs that may indicate the need for staffing adjustments.
This episode offers valuable guidance for carwash operators aiming to balance efficiency and workforce management in a rapidly changing market.
For more information about AutoBrite Company, please visit www.autobriteco.com.
Host Rich DiPaolo welcomes Brian Epstein, a regular contributor to PC&D, current carwash consultant and former operator based in Phoenix, Arizona. In this episode, we’re discussing new pricing trends that we’ve been noticing in the carwash industry. We start by delving into Epstein's background and how he got started in carwashing. We then explore some of the traditional pricing strategies that have proven most effective over the decades, as well as the worst mistakes operators make when it comes to menu pricing. Epstein shares insights on how memberships have influenced market prices. We also discuss when operators should absorb price increases versus passing them onto customers, the best way to introduce new prices to customers, and how operators can make retail customers feel welcomed and valued amidst the growing emphasis on membership programs.
Justin Pope from Allied Molded Products joins host Brian Ankney for a new episode of Wash Talk: The Carwash Podcast. Pope discusses the importance of enclosures in the carwash industry and the factors to consider when choosing the right material for an enclosure. He emphasizes the benefits of non-metallic enclosures, such as their resistance to rust and their lightweight and easy-to-modify nature. Pope also talks about the durability and lifespan of enclosures, highlighting the importance of selecting enclosures that can withstand water, cleaning agents and other corrosive chemicals. He mentions the impact resistance of enclosures and the need for them to be rigid and wobble-free. Pope also discusses the importance of UL listing, which ensures that enclosures meet certain standards of quality and construction. He concludes by mentioning the advancements in technology and product development in the enclosure industry, including the release of a new square-sized enclosure in their Ultra Line series.
Host Rich DiPaolo is joined by Keong Chun Chieh, founder and CEO of IGL Coatings, and Dustin Jackson, the new CEO of IGL Coatings USA. In this episode, we dive into the latest updates from IGL Coatings, starting with the company's origins and how it began serving car care professionals. We explore the company's commitment to sustainability and what it means for their business and customers. We also discuss the recent recognition of one of IGL Coatings' products at the ITEX 24 show, the strategic fit of new leadership for IGL Coatings USA and plans for future growth. Additionally, Chun Chieh and Jackson compare the car care landscape in the U.S. with other global markets, and look ahead to the future of the auto detailing and washing industries. Tune in to hear what lies ahead for IGL Coatings and what to expect in 2024 and beyond.
Host Rich DiPaolo welcomes Kyle Doyle, founder of Salespath™ (formerly Ignite Wash), to discuss the company's journey and future. The conversation highlights Salespath's new partnership with Rinsed after the recent acquisition. Doyle explains how Rinsed will help the offering achieve the next level of growth. He shares insights from his research on attendant and customer behaviors during the membership sales process, noting effective tactics and the power of gamification in driving engagement. Doyle also discusses upcoming industry trends and provides details on how to sign up for the Salespath service.
Host Rich DiPaolo is joined by Greg Kerr, owner of Alchemy Merch. In this episode, we delve into strategies for carwash operators to enhance their marketing efforts while managing budget constraints. Kerr shares his entrepreneurial journey and insights into overcoming common marketing challenges faced by new businesses. We explore effective social media tactics, alternative marketing methods for small businesses with limited resources and ways to ensure digital marketing campaigns reach the right audience amid evolving internet privacy laws. Additionally, Kerr highlights the role of custom merchandise in cost-effective marketing and discusses the current use and limitations of AI in marketing.
Host Rich DiPaolo interviews Bryce Miller from Mothers Automated Solutions. Miller discusses the company's strategic move into the automated and self-serve carwash market after 50 years in the car care industry. He provides insights into the research and development process that set the company's offerings apart, including its focus on nonionic solutions and their benefits. Miller shares early results and cost savings observed since entering the sector and outlines the company's vision to be a leader in the automated car care industry. Miller also informs listeners on where operators can find and order the company's new professional chemical solutions for automated carwashes.
Host Rich DiPaolo welcomes back Justin Alford, co-owner of Benny’s Car Wash and past president of International Carwash Association (ICA). In this episode, we’re catching up with Alford to discuss the state of the carwash industry and updates to Benny’s Car Wash. Alford shares his experience as president of ICA and his thoughts on the May 2024 show, highlighting key takeaways. We explore what’s new at Benny’s Car Wash and the challenges of staying current in an evolving market. Alford also updates us on the resolution of supply chain issues from 2022 and even updates the current state of crawfish season in Louisiana. He identifies the biggest opportunities for operators today and discusses private equity’s impact on the market. Finally, we look ahead to the future of Benny’s and what a leading operator might look like in the future.
Curtis Ray from Acquire Video discusses the importance of high-quality camera technology in carwashes. Curtis explained that due to the harsh environment of carwashes, high-end cameras are essential to withstand the conditions and provide clear footage. The interview emphasized the necessity for durable cameras that can maintain their functionality and clarity over time, especially in capturing pre-existing damage on vehicles.
Curtis noted the importance of strategic placement of cameras at both the entrance and exit of carwashes, pointing out that documenting the condition of cars before and after the wash is crucial in resolving customer disputes about scratches and damages. Additionally, the importance of having cameras in other areas, such as pay stations and vacuum areas, was discussed.
The interview concluded with an exploration of the role of AI in enhancing camera and security systems within carwashes. Curtis explained how AI can provide valuable insights into operational efficiencies, such as identifying bottlenecks in pay stations and tracking customer behaviors to improve service. AI also aids in increasing membership sales by recognizing repeat customers and tailoring pitches accordingly. Furthermore, advanced features like spill detection, vandalism alerts and heat mapping were mentioned as tools that can significantly benefit carwash operations. Despite the advancements in AI, Curtis reaffirmed that capturing pre-existing damage on vehicles remains the top priority for car wash operators.
Host Rich DiPaolo interviews David Goodman, CEO and president of Edenark Group. Goodman discusses greenwashing and its negative effects in the carwashing industry. He shares his background in sustainability, explains what greenwashing is, and discusses its prevalence and risks. He emphasizes the growing importance of genuine sustainability to consumers, even when balanced against convenience and price. The conversation also explores how carwashes can achieve sustainability certifications and the best ways to market these credentials responsibly. Goodman concludes by highlighting the detrimental impacts of greenwashing and the significant benefits of authentic sustainable practices.
Host Rich DiPaolo is joined by Kelly Maria, vice president of chemical and service operations, and Larry Azevedo, operations manager, of Mark VII Equipment. Together, they delve into the fundamentals of chemistry in carwashing. The discussion begins with the identification of common carwash chemicals and their pivotal roles in the cleaning process. Maria and Azevedo shed light on the significance of these chemicals in achieving a thorough wash. Surfactants take the spotlight next, as the team explains how these compounds play a crucial role in breaking down dirt and grime on vehicle surfaces, facilitating their removal during the wash cycle. Listeners gain insight into the composition and benefits of protectant treatments offered at professional carwashes. Maria and Azevedo elaborate on how these products enhance both the appearance and durability of a vehicle's finish. They also share their thoughts on graphene and what's possibly next for the chemistry market.
In this episode of Wash Talk, Viran and Dylan Nana from FlowStat share their journey from managing hotels to innovating in the car wash industry. They discuss the creation of Flow Stat, a system designed to monitor and reduce water usage in car washes, helping operators save money and conserve resources. They also highlight their impactful community projects in Zambia, where they build classrooms and provide clean water to schools.
Learn about their inspiring community projects in Zambia and how they are making a difference. Visit www.flowstat.com for more information.
Host Rich DiPaolo is joined by Dave Hill, operations support and development manager for Transchem and Turtle Wax Pro, a part of OPW Vehicle Wash Solutions, to discuss the five factors of cleaning.
In this episode, Hill explores everything from the significance of water quality and proper pH to understanding the different types of soiling. Hill also covers the impact of particle size and surface type on cleaning efficiency, the role of surfactants and chelates, and the importance of temperature and time in the cleaning process. The episode concludes with practical tips for operators to select the right products for optimal results.
For more information about Transchem and Turtle Wax Pro products, please visit www.transchem.com.
Host Rich DiPaolo is joined by Joseph Moldovan, founder, and Ryan Molinelli, vice president of sales, of Qual Chem. Moldovan and Molinelli delve into the exciting world of nano graphene and Qual Chem's groundbreaking product, Nano Hex. They also explore the essence of nano graphene, its recent emergence in carwashing and the multitude of benefits it brings. Throughout the conversation, Moldovan and Molinelli discuss the surge in graphene-based products, Nano Hex's unique features, feedback from operators and customers, and the future outlook for graphene-based products in car care. Tune in to this episode of Wash Talk for this insightful discussion on the forefront of carwash chemistry innovation.
For more information on Nano Hex, please visit www.qualchem.biz.
Host Rich DiPaolo welcomes Chip Kent, director of sales and marketing for Laurel Metal LLC, to discuss the innovative ways carwash operators can enhance sales and customer satisfaction through modern vending options. Kent shares insights into Laurel Metal's background and its dedication to serving carwash owners and operators.
This episode covers the concept of drop shelf vending and why it's the optimal choice for dispensing car care products, emphasizing its convenience and efficiency. Kent also explores the range of vending machine options offered by his company and elaborates on their features and adaptability to evolving payment methods, ensuring seamless transactions for customers.
The conversation extends to the customization capabilities of these vending machines, allowing operators to tailor product offerings to suit diverse self-serve locations and adapt to changing customer preferences and seasonal trends. Lastly, Kent provides a glimpse into future developments in auto care vending machines, teasing upcoming innovations that will further benefit operators and customers.
Host Rich DiPaolo welcomes Mike Gordon, director of national accounts, and Kipp Kofsky, president, of Arcadian Services, as they delve into the top innovations the company will be showcasing at The Car Wash Show™ 2024.
Gordon and Kofsky begin by discussing Arcadian Services' background and participation at the annual event, hosted by International Carwash Association. In this episode, operators can learn more about the Reclaim Defender and its benefits.
Kofsky also shares more details about Arcadian Services' upcoming presentation at the show as well as other innovations attendees will see while visiting the company's booth #1243.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Amy Olson, consumer marketing expert at WashCard Systems, to discuss effective marketing strategies for carwash operators aiming to boost revenue. The conversation covers various tactics, including promoting speed and convenience in payments, utilizing mobile apps to enhance customer visits and brand loyalty, optimizing on-site marketing strategies with effective signage, harnessing the power of word-of-mouth advertising and referrals, and the benefits of implementing rewash programs. In this episode, listeners gain insights into practical approaches to attract and retain customers in the competitive carwash industry.
In this episode, host Rich DiPaolo is joined by John Waters from Waters Business Consulting Group. Waters delves into the crucial topic of building and sustaining a thriving carwash culture. We explore the significance of cultivating a winning culture in today's carwash industry and how owners and managers can effectively set expectations among their employees. Waters shares insights on the most effective strategies for reinforcing and maintaining a positive team culture, along with approaches to holding employees accountable for upholding established standards. We also discuss fostering a collaborative environment where team members feel empowered to support one another and maintain the company's standards. Tune in for valuable advice and actionable tips on creating a culture that drives success in your carwash business.
Host Rich DiPaolo sits down with Tim Hogue, CEO of Modernwash Buildings and Solutions, to explore the keys to building an innovative modern carwash. Hogue shares insights on the characteristics of a well-designed carwash in 2024, how innovative features drive sales, the latest trends in carwash design and the importance of sustainability. Operators can gain valuable advice on avoiding common pitfalls in carwash construction and learn about the impact of automation and smart systems on facility design. Join us as we uncover the secrets to staying ahead in the dynamic world of carwash innovation. Tune in to this episode of Wash Talk and elevate your understanding of modern carwash design and construction.
Host Brian Ankney welcomes Stuart Hammerschmidt from Shore Corporation. They discuss the intricacies of super concentrates in carwash products. Hammerschmidt differentiates between products marketed as super concentrates and those that genuinely are, using examples to explain how water content in products can misleadingly inflate their perceived quantity and effectiveness. The conversation then shifts toward practical advice for carwash owners on identifying true super concentrates and ensuring they get value for their money. Hammerschmidt highlights the importance of understanding product contents, as demonstrated through the use of a refractometer — a simple, affordable tool that measures the concentration of non-water parts in liquids. Lastly, they tackle other carwash products and practices, including the use of dyes, fragrances, foaming waxes and foam curtains. The dialogue concludes with a rapid-fire round touching on various aspects of car washing, such as prep guns, pH levels, wheel cleaning, spot-free rinses, and blower systems, underscoring the complexity and nuances of maintaining a carwash business.
On this insightful episode of PC&D Unscripted, host Rich DiPaolo is joined by Art Stephens to discuss the recent acquisition of International Drying Corporation by National Carwash Solutions (NCS). Stephens, president and CEO of International Drying Corporation, shares exclusive insights into this strategic move. Stephens discusses why NCS emerged as the perfect partner for the company and elaborates on the specific qualities and synergies that made NCS the ideal choice. The discussion also delves into the strategic significance of the acquisition for International Drying Corporation and how it aligns seamlessly with the company's long-term objectives. Additionally, Stephens covers the roadmap post-acquisition and the envisioned trajectory for growth and innovation. He concludes the interview discussing some new innovations currently in the market and some hints at groundbreaking technologies in the works.
In this episode, host Rich DiPaolo is joined by Chris Armena, vice president of direct sales in North America at Mark VII. DiPaolo and Armena explore the multitude of benefits that water reclaim brings to carwash operations. From cost savings to environmental sustainability, Armena sheds light on why water reclaim is becoming an increasingly essential component of modern carwash businesses. He also addresses some commonly asked questions around water reclaim. Tune in to gain valuable insights into how water reclaim technology is shaping the present and future of carwash businesses, and learn how you can leverage this sustainable solution to drive success in your operations.
Host Rich DiPaolo is joined by Colin Weatherwax, CEO of Cars For Kids. In this episode, Weatherwax shares his journey with Cars For Kids, from its inception to its growth as a notable non-profit organization. We delve into Weatherwax's motivations behind establishing and growing his career with this non-profit organization, exploring memorable moments and impactful projects along the way. Furthermore, Weatherwax discusses avenues for carwash owners, operators and customers to actively participate and contribute to the meaningful work of Cars For Kids. Tune in for insightful advice on partnering with and donating to reputable non-profit organizations, like Cars For Kids, as we uncover ways to make a difference while keeping those wheels shining bright.
host Brian Ankney discusses with James Christian from Centaur Technology Advisors the concept of an IT concierge service. James explains that their service stems from frustrations with traditional IT vendors, leading them to partner with around 300 different organizations to provide tailored IT solutions for clients. This service includes sourcing the best IT providers for clients' specific needs without any extra cost to the clients, as they are compensated via commissions from the providers. James emphasizes the importance of acting as a client advisor and bringing a wealth of experience to help businesses, particularly car washes, utilize technology to become more scalable and efficient. They support businesses in managing their IT solutions and relationships with providers, aiming to make IT concerns less burdensome. James also highlights their role in aiding with internet setup for new locations, ensuring ongoing connectivity, and addressing cybersecurity threats. He notes the significant cost savings they can find for businesses during acquisitions by standardizing and consolidating IT services.
Host Rich DiPaolo is joined by Mack Ewing, director of strategic initiatives for Transchem Group, to delve into the recent acquisition of Transchem Group by OPW Vehicle Wash Solutions (VWS). Ewing explores the significance of this acquisition for Transchem and the opportunities it presents to their customers. Ewing also shares insights into the steps being taken to ensure a seamless integration into the OPW VWS family and what the future vision for collaboration with OPW VWS’s existing carwash brands positively impact the company’s ability to serve customers in various regions and vertical markets. The episode concludes with a glimpse into the exciting innovations and developments Transchem customers can anticipate because of this collaboration with OPW VWS and the transition process for existing Transchem customers and the benefits of Digital Mosaic, a technology platform.
Ryan and Sean McKenna of McKenna Capital and Hurricane Express Wash discuss how they've leveraged their knowledge and passion for real estate to create a successful business model that caters to passive investors. By pooling funds from investors, they acquire and develop express car washes, offering investors the benefits of real estate ownership—such as cash flow, equity upside, and tax advantages—without the direct management responsibilities. This model has not only allowed them to expand their business rapidly but also to provide a unique investment opportunity that combines the stability of real estate with the operational efficiencies and profitability of the car wash sector.
Host Rich DiPaolo welcomes Reuven Birnkrant, CEO of PetroCal Associates, a boutique real estate financing and brokerage firm specializing in carwashes, to discuss crucial aspects of ground leasing real estate for carwash operators.
Birnkrant shares his experience as a real estate broker to address topics such as the impact of the remaining lease term on business valuation, the significance of lease structures like triple net leases, provisions for obtaining financing and recording leasehold mortgages, differences between right of first refusal, right of first offer, and purchase options, benefits of contingency periods for future development, and implications of assignment and sublease rights on the sale of the business. Listeners can expect valuable insights and expert perspectives on navigating the complexities of ground leasing real estate in the carwash industry.
Host Rich DiPaolo welcomes Stewart McClintic, owner of HQ98.com, to discuss the use of two-way radios in the carwash environment. The conversation covers McClintic's background and introduces HQ98.com. The focus then shifts to the integration of two-way radios, exploring how they enhance communication and coordination among carwash staff in a dynamic working environment. McClintic shares insights on recommended usage scenarios for two-way radios and discusses situations where they may not be the optimal choice. The conversation also delves into technological advancements, highlighting features and innovations in modern two-way radios that contribute to workflow efficiency and customer satisfaction. Also covered are strategies for staff training and onboarding, ensuring that employees are proficient in using two-way radios effectively. Looking to the future, McClintic outlines potential technologies, features and options on the horizon in communication devices, providing listeners with valuable insights into the evolving landscape. Join DiPaolo and McClintic in this illuminating conversation that goes beyond the carwash basics, offering a deep dive into the pivotal role of two-way radios in optimizing operations and enhancing customer experiences.
The interview between Brian Ankney and Noel Pena from Digital Recognition Network (DRN) covers various aspects of how license plate recognition (LPR) technology is being utilized, particularly in the car wash industry. Key points include: Overall, the interview highlights the innovative use of LPR technology in marketing, especially for the car wash industry, demonstrating how data-driven strategies can significantly improve customer acquisition and retention.
Host Brian Ankney sits down Greg Tischner from Fuji Electric in the Babcox Media studios for Professional Carwashing & Detailing’s Wash Talk.
The interview provided insights into the technical aspects and importance of Variable Frequency Drives (VFDs) and touchscreens in carwash systems, emphasizing quality, reliability and advanced features as key factors in Fuji Electric's offerings.
Host Rich DiPaolo is joined by John-Michael Tamburro, managing director of Car Wash Advisory. In this episode, we explore the intricate world of Purchase Agreements within the carwash industry. Join us as we discuss key questions that shine a light on this crucial aspect of business transactions. In our conversation, we cover what a Purchase Agreement is and offer valuable advice for sellers reviewing it. We unravel the purposes of representations and warranties — essential elements in a Purchase Agreement. We also delve into the significance of the due diligence period and provide tips for ensuring a smooth process during this crucial phase. Tamburro also discusses the timing of the entire process, offering clarity on what to expect at each stage. Navigating the complexities of non-competes in the carwash industry is also discussed, providing insights and considerations. Join us for a deep dive into the intricacies of Purchase Agreements and gain valuable insights that can make a significant impact on your carwash business.
Host Rich DiPaolo welcomes Dave Hoffmann, CEO of Mammoth Holdings, back to the pod. In this episode, we dive into the state of the carwash industry and get some exciting updates from Mammoth Holdings. As 2023 came to a close, we explored the company's achievements toward its initial goals. Our discussion also delves into the current state of the carwash market and its impact on Mammoth Holdings' growth throughout the year. We explore how the fluctuating economy has influenced wash membership, and whether customer demands or expectations have undergone any significant changes.
In this Wash Talk interview, Phil Marquart from Dencar discusses the evolving landscape of carwash technology, focusing on the efficiency and effectiveness of automated systems versus human involvement.
Kyle Martin of Oasis Car Wash Systems sheds light on the current shift toward in-bay automatic tunnels. These systems have surged in popularity for their environmental and economic benefits, offering a more sustainable solution by reducing water usage compared to residential carwash practices. What's more, their design eliminates the need for attendants, allowing for round-the-clock service and slashing overhead costs, making them an attractive option for carwash owners. Martin provides recommendations for those considering an in-bay tunnel system as well as offers insight on customized apps, lighting and membership models.
In this episode of Professional Carwashing and Detailing’s Wash Talk, Brian Mattingly, discusses his journey with Welcomemat, a company focused on helping local businesses gain access to data. Mattingly highlights the evolution of Welcomemat from direct mail to digital marketing, emphasizing their entry into the carwash space through innovative solutions tied to point-of-sale software.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Clayton Clark, co-founder and COO of WhiteWater Express Car Wash. The discussion revolves around WhiteWater's notable achievement of opening its 100th location and covers topics such as WhiteWater's mission to be a top operator in the carwash market and how it has adapted to changing market conditions over the past two years. Other questions explore the chain's expansion in the last 12-24 months, the impacts of market saturation in their current regions, and their interest in building and acquiring in both existing and new markets. The episode concludes by addressing the specific markets that interest WhiteWater and providing information on how potential sellers or investors can connect with the chain.
Hosted by Brian Ankney, today's guest is Stuart Hammerschmidt from Shore Corporation. Dive into the discussion on water reclamation systems for car washes. Stuart breaks down the factors car wash owners should consider, highlighting scenarios where water reclamation makes sense and its environmental impact. Discover the unexpected journey into the solar panel cleaning business! Stuart shares the story of Rain Wash, a product initially designed for car cleaning, but found its niche in enhancing solar panel efficiency. Learn how this innovation could revolutionize solar panel maintenance, including the use of drones! Get an insider's view on building restoration and the fascinating project involving the cleaning of the US Capitol exterior. Stuart reveals the challenges faced and the unique techniques employed to maintain the iconic structure. The discussion takes a deep dive into graphene, the super material of the future! Stuart explains what graphene is, how it's made, and its potential applications in various industries, from electronics to construction. Explore the possibilities and challenges of incorporating graphene into everyday products.
Don't miss out on this engaging and informative conversation about the evolving landscape of car washing, innovative cleaning solutions, and the incredible potential of graphene!
Host Brian Ankney is joined by Logan Lawson, the owner of Sensor Dynamix. Logan shares how his family background in carwashing and his technical education came together to build Sensor Dynamix.
Host Rich DiPaolo is joined by Brian Krusz, co-founder and director of growth and development at Sgt. Clean Car Wash. The conversation revolves around military veterans in the carwashing industry. Krusz discusses his personal experience as a Marine, his commitment to hiring and mentoring veterans, his involvement in 23rdveteran.org and much more. The episode also delves into Krusz's impactful trip to Poland and concludes with insights on how carwash owners and operators can best support veterans.
Jim McCarthy, the co-founder of J Squared Systems, join PC&D’s Brian Ankney in the Babcox Media studio.
Host Rich DiPaolo welcomes John Roush, CEO of Express Wash Concepts (EWC). The discussion focuses on EWC's recent securing of a $150 million incremental credit facility, led by MidCap Financial, and how these funds will be used. They delve into the challenges of obtaining financing in the current economic and industry climate and explore whether there's optimism for the near future. Express Wash Concepts' simultaneous focus on growth and operational excellence is also a key topic, with Roush sharing his perspective on what operational excellence means to his business. This episode also touches on the current state of the carwash market, particularly among leading conveyor carwash chains, providing insights into industry performance. The episode concludes by addressing the difficulties of scaling a conveyor carwash chain in 2023 and the reasons behind these challenges.
Host Rich DiPaolo is joined by Ben Branam from AutoBrite Company to dive into the exciting potential of building or converting to mini tunnels in the carwash industry. Branam explores why compact tunnels are being hailed as the "next big thing" and discusses the tradeoffs and benefits compared to traditional tunnels or in-bay automatics. Discover how mini tunnels ensure effective cleaning and gain insights into what's involved in converting from an IBA or self-serve to a compact tunnel and the expected downtime. Branam also discusses market segments and regions that would benefit most from embracing a smaller tunnel offering.
Host Rich DiPaolo interviews Brian Mattingly, the founder and CEO of Welcomemat. They discuss strategies for increasing member engagement, with a focus on identifying and retaining champion members.
In this episode, host Rich DiPaolo welcomes Darelyn Pazdel, vice president of workforce inclusion for PRIDE Industries, and Anne Mauler vice president of marketing for Soapy Joe's Car Wash, to discuss the benefits of hiring workers with disabilities in the carwash industry. They cover topics including PRIDE Industries' partnerships in the carwash space, debunking common myths about hiring workers with disabilities, the positive impact on employee retention and cost savings, the influence of these workers on customers and fellow employees, and where businesses can find more information.
Steve Savastano, the CEO of ACCESS Rudolf Technologies, joins PC&D’s Brian Ankney in the Babcox Media studios to discuss how silicone-based products and reactive polymers have been developed for the auto care industry. For more information, visit accessrudolftech.com.
Host Rich DiPaolo sits down with 2023 NRCC show chairman, Bob Rossini, from the Connecticut Carwash Association.
This insightful conversation is a must-listen for industry professionals and enthusiasts eager to learn more about the upcoming 2023 NRCC event, scheduled to take place from Oct. 2-4 in Atlantic City, New Jersey, at the Atlantic City Convention Center.
This podcast episode explores a range of topics that shed light on NRCC's history, its significance and the exciting details of the upcoming event.
For more information and to register for the event, please visit www.nrccshow.com.
Harry Caruso, founder and CEO of Car Wash Advisory, explains which types of carwash owners would benefit from an SBA loan and takes us through the process operators need to take to secure an SBA loan.
Jon-Michael Tinney of Eastern Funding joins PC&D Brian Ankney in the Babcox Media studios to discuss how the company offers carwash financing options designed to help carwash operators build successful businesses.
In this episode, Rex Womble, co-founder of Washmetrix, speaks with PC&D’s Brian Ankney about how the company can help carwash owners. Washmetrix automates the collection and consolidation of data.
Harry Caruso, founder and CEO of Car Wash Advisory, joins Maddie Winer of Babcox Media in our studio in Akron, Ohio. On today’s episode, Harry explains the role of a carwash consultant/advisory firm, what carwash operators can expect from working with a consultant and how to benefit most from the relationship.
Host Rich DiPaolo and Alex Smith, owner of The Car Wash CPA, focus on tax planning for carwash owners and operators.
Host Rich DiPaolo welcomes Mack Ewing, director of strategic initiatives for Turtle Wax Pro, to discuss different types of chemical formulations and their benefits for carwash operators.
Warren Davis, co-founder, president and CEO, and Fritz Seewald, co-founder and executive vice president of Stinger Chemical Corporation discuss how dealers can control costs through chemistry. They also share advice for becoming a successful carwash operator as well as what they see for the future of carwashing and detailing.
Brian Ankney talks with Jason Hayes of Leadership Industries about the profitability outlooks of IBAs. They also dive into how teams can overcome customers’ “Tunnel Intimidation,” as well as other issues and solutions for monthlies at IBAs.
On today’s episode, Harry Caruso is discussing how macro trends are affecting operators and the carwash industry in general in 2023.
John Neyland Jr. of CarWash Robotics joins PC&D’s Brian Ankney in the Babcox Media Studios. They discuss how automation can improve the carwash industry.
Host Rich DiPaolo is joined by Max Pulcini, director of marketing and communications for EverWash, to discuss important information to track when it comes to carwash membership.
In this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo welcomes Jason Milen, CEO of Jax Kar Wash, to discuss a milestone anniversary. Be sure to watch until the end, when Milen discloses breaking leadership changes as he steps down as CEO.
Harry Caruso, founder and CEO of Car Wash Advisory, joins Susan Givens, group publisher of Professional Carwashing & Detailing, in the Babcox Media studio. On today’s episode, we’re putting Harry on the hot seat with some true or false questions on the carwashing marketplace.
Host Rich DiPaolo is joined by Austin Esecson, co-founder and CEO of Rinsed, to follow up on the exciting news of Rinsed announcing $20 million in Series B financing from VMG Technology.
Host Rich DiPaolo catches up with Sean Lichterman, consultant for Cost Segregation Services Inc., to discuss ways to maximize a carwash operator’s tax benefits through a cost segregation study.
On this episode of Wash Talk: The Carwash Podcast, we catch up with Chuck Howard, chief executive officer, and Carl Howard, president and chief operating officer, of Autobell Car Wash and board members of N1 Buying Group to discuss the benefits of joining a buying group.
Host Rich DiPaolo is joined by Mark Youngworth, chief marketing officer for ZIPS Car Wash, to discuss ZIPS’ community focused approach through strategic partnerships.
Brian Ankney sits down with Peter Denissoff, the owner and president of Synergy Solutions and Stephen Denissoff, operations, to discover the beginning, growth and current state of their technology and business. They also dive into how the use of polymer technology affects carwashing, chemical application and carwash businesses in general.
On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo is joined by Richard Cooper, an independent business consultant who is focused on the rapidly growing need for commercial EV charging stations nationwide. The pair discuss the potential and growing need of EV chargers for carwash and detail businesses.
On this episode of Wash Talk: The Carwash Podcast, host Rich DiPaolo catches up with Chuck Howard, chief executive officer, and Carl Howard, president and chief operating officer, of Autobell Car Wash to discuss the current state of the carwash market and how market conditions are affecting Autobell.
In this Wash Talk: The Carwash Podcast episode, host Rich DiPaolo welcomes Michael O’Donnell, a principal with Smart Solutions (www.smartsolutions.net), an innovative fluid technology company serving the professional carwash industry, specializing in advanced chemistry, technology and service, to discuss how technology is transforming the carwash industry, producing SmartOperators.
In this Wash Talk: The Carwash Podcast episode, we're joined by Beryl Grant, associate vice president, and Clay Smith, vice president, of Matthews Real Estate Investment Services on recent news and market trends.
Harry Caruso, founder and CEO of Car Wash Advisory discusses the many considerations owners should be mindful of when considering selling their business.
On this episode of Wash Talk: The Carwash Podcast, our host Rich DiPaolo is joined by Dave Hoffmann, chairman and CEO of Mammoth Holdings, to discuss some factors all operators should consider before moving forward with selling their carwashes.
Harry Caruso, founder and CEO of Car Wash Advisory, discusses some of the benefits of building and buying carwashes to scale and much more.
Harry Caruso, founder of Car Wash Advisory, discusses the forecast for mergers and acquisitions in 2023.
Stuart Hammerschmidt, president of Shore Corp., discusses if carwash owners need to know chemistry.
Harry Caruso, founder of Car Wash Advisory, discusses some of the leading financing options carwash owners have to manage and grow their businesses.
Dave Hoffman, chairman and CEO of Mammoth Holdings, discusses the company's growth and developments over the past year.
This audio reading of "Comparing soft-touch and touchless carwashing" by Rich DiPaolo discusses why customers prefer one type over the other.
Shane Larson, co-founder of Coinless, discusses his company’s point-of-sale mobile app solutions for self-serve and in-bay automatic (IBA) carwashes.
Matt Broton, business developer, U.S. for Trusscore, explains Trusscore’s offerings, such as wall and ceiling board that lets customers keep their wash facilities free of mold and mildew.
Today on Wash Talk: The Carwash Podcast, we welcome back five carwash market leaders to hear their answers to the same question: What resources would you suggest to someone who wishes to become a better leader?
The featured guests on this episode are Brett Meinberg of GO Carwash, John Teddy of Take 5 Car Wash, Iona Kearney of Speedy Sparkle Car Wash, John Roush of Express Wash Concepts, and Chuck Mullen and Brandon Fredericks of Apple Growth Partners.
In this continuation of Wash Talk's executive series, we chat with John Roush, the CEO of Express Wash Concepts (EWC). In this interview, John discusses EWC's growth strategy, commitment to the communities it serves and more.
Be sure to check out the upcoming Top 50 List of the largest U.S. conveyor carwashes to see where EWC lands on the 2022 list. It will be published next month on Carwash.com.
Today on Wash Talk: The Carwash Podcast, Christian Seem, the COO of Spotless Brands, joins us to discuss how the changing seasons can damage vehicles. Christian provides insights on contaminants seeping from falling leaves, how drastic temperature changes affect car parts and more in this educational episode. Listen in for tips on how to educate your customers on car care best practices in all seasons.
Today on Wash Talk: The Carwash Podcast, we chat with Harry Caruso, the CEO and founder of Car Wash Advisory, who gives insights into how his company helps carwash owners and operators. Harry and the Car Wash Advisory team will be joining us on Wash Talk once a month for the foreseeable future to provide their thoughts and advice on the current carwash market.
To learn more about the company, visit www.CarWashAdvisory.com.
Today on Wash Talk: The Carwash Podcast, Host Camille Renner chats with carwash leaders from CPA firm Apple Growth Partners. Chuck Mullen, chairman, and Brandon Fredericks, principal, discuss what their firm does for the industry, growing small carwash operations and challenges facing the market in 2023 in this episode.
For more information about Chuck and Brandon's services, visit AppleGrowth.com.
In this special executive series episode of Wash Talk: The Carwash Podcast, we sit down with Brett Meinberg, 20-year industry veteran who now serves as the COO of GO Car Wash. GO, which surpassed 100 locations across eight states this year, is expected to rank highly on the 2022 top 50 list, so we asked Brett to come on the show to give us a look at how the brand has grown in 2022, and what is to come in 2023.
An audio reading of “Keeping the cold out” from the Oct. 2022 issue of Professional Carwashing & Detailing, this episode discusses tips and tricks for getting the most out of your carwash doors — especially with winter approaching.
For insights on carwash doors, Author Rich DiPaolo spoke to industry experts Bob Kowalski, Airlift Doors Inc., and Kevin Baumgartner, American Garage Door Supply Inc.
Today on Wash Talk: The Carwash Podcast, we welcomed Prevost National Sales Manager Adam Schmitz to the Professional Carwashing & Detailing studio to hear about Prevost's product offerings, such as piping and compressed air systems.
Listen in to this episode to hear how Prevost is striving to save operators time and money, or watch the interview on Carwash.com to see Adam showing off Prevost products on camera.
In this special edition of Wash Talk: The Carwash Podcast, Associate Publisher — Editorial Rich DiPaolo interviews NRCC 2022 Co-Chairmen Dave Ellard and John Shalbey right on the trade show floor. Amid the chatter surrounding the trio from the event attendees, Shalbey and Ellard touch on the event's successful turnout, the inspiring keynote speaker and more.
Continuing the Wash Talk executive series, in this episode we hear from John Teddy, the president of Take 5 Car Wash and executive vice president of Car Wash North America at Driven Brands.
Teddy discusses what makes Take 5 unique, recent innovations for the brand and more in this episode.
In this audio airing of the article "Vacuums are something for nothing" from the September 2022 issue of Professional Carwashing & Detailing magazine, Author Rich DiPaolo discusses why free vacuums are a trend in carwashing. For insights on this topic, DiPaolo spoke to experts from Sonny’s Vacuums by AutoVac and J.E. Adams Industries.
Today on Wash Talk: The Carwash Podcast, we are excited to reintroduce our executive series, where we catch up with execs from leading carwash chains. This episode features the recently appointed CEO of Magnolia Wash Holdings, a quickly growing brand based out of Charlotte, N.C., that has 67 locations throughout the Southeast.
Listen in to the episode for insights on what has made Magnolia successful this year.
Co-chairmen of the 2022 Northeast Regional Carwash Convention (NRCC), Dave Ellard and John Shalbey, join us on Wash Talk this week to give listeners a look into the upcoming show. Specifically, Dave and John discuss the keynote address, breakout sessions and what they are looking forward to most at NRCC.
Find the video interview on our YouTube channel or on Carwash.com.
In this interview with the 2022 Most Valuable Carwasher, Iona Kearney, the operations manager with Speedy Sparkle Car Wash, discusses the importance of employee evaluations and gives advice to other carwash managers.
An audio reading of the article titled "Appreciating carwash employees," this episode discusses the unique skillset of your carwash team and calls for you to share what inspires you about your employees.
An audio airing of a June 2022 episode of Unscripted where the founder of Kleen-Rite product offering Towels by Dr. Joe discusses marketing opportunities with microfiber towels, including how towels can create brand engagement for your carwash.
Five carwash industry leaders weigh in on the same question — what is the #1 trait you look for when hiring?
Jack Cooney, the CEO of Pink Bird Car Wash, an express brand about to enter the Palm Beach, Florida, market, joins us on Wash Talk to discuss topics surrounding opening a carwash, such as selecting a site, planning a grand opening celebration and everything in between.
An audio reading of the article titled Big Draw Vacuums by Rich DiPaolo, this episode features insights on modern carwash vacuums from Wes Taggart, the vice president of Sonny’s Vacuums by AutoVac.
Hernani Alves, the founder of Turbo Shine Car Wash and Balanced IQ Leadership, joins us on Wash Talk: The Carwash Podcast to talk about effective leadership practices, recruiting and retaining talent, training team members and more in this informative interview.
An audio reading of an article from the June 2022 issue of PC&D Magazine titled "The Business of Belts" features insights, predictions and advice about belt conveyors in the carwash industry from three market experts.
Following the news of Super Star Car Wash's expansion to 40 locations in the Southwest, the brand's Executive VP of Sales and Marketing Jonathan Kierman joins us on Wash Talk: The Carwash Podcast to discuss expansion challenges and future growth plans.
An audio version of the previously aired Unscripted video interview with the co-founders of Mint Eco Car Wash, this episode follows up on the recent news of the Palm Beach County-based carwash chain's $150 million expansion plans.
This episode of Wash Talk: The Carwash Podcast features an audio reading of an article by Associate Publisher — Editorial Rich DiPaolo from the April 2022 issue of Professional Carwashing & Detailing titled, "Bright light." For insights on lighting technology in the carwash industry, Rich spoke to market experts from Darien, LLC, Mile High LED Systems and G&G Industrial Lighting.
This episode features the president of Suds Creative, Dan Flatley, who provides his insights on what makes a carwash site successful, marketing mistakes he sees in the industry and a look into the new Suds Creative product, SiteSelect.
An audio airing of the PCD Unscripted episode featuring leadership from Brink Results, where they discuss how carwash sites can attract 10,000 members per site.
In this audio reading of the May 2022 cover story, titled "Back in the trade show rhythm," author Camille Renner discusses ICA's upcoming The Car Wash Show™ along with information about where to go and what to eat in Nashville during the show.
In this leadership episode, we feature past guests from our leading women series to answer the question, "What is the biggest challenge facing women leaders today?" The guests featured on this episode are Melissa Pirkey, carwash division leader at Assured Partners Texas, Christina Dyer, CEO and founder of Noble Adventures, Carrie North, VP of partnerships for ICA, Lanese Barnett, Amplify Car Wash Advisors' VP of business development and Anne Mauler, VP of marketing with Soapy Joe's.
Following the unprecedented growth of carwash development and acquisitions, this episode is an article reading of the March cover story from Professional Carwashing & Detailing Magazine. For insights on site selection and design of modern carwashes, Author Rich DiPaolo spoke to leadership from Champion Xpress Carwash and WhiteWater Express Car Wash.
Thomas Coffman, the CEO of Miracle Real Estate Partners, discusses growing real estate trends in carwash such as sale leaseback deals.
In our final episode of the Leading Women in Carwash mini-series, we chat with Soapy Joe's VP of Marketing Anne Mauler. Anne discusses Soapy Joe's membership program, employee relations and community outreach in this enlightening interview.
The VP of Business Development for Amplify Car Wash Advisors, Lanese Barnett, discusses what has helped her be successful as a leading woman in carwashing and her background as part of the owner/operator side as well as the supplier side of carwashing.
For Women's History Month, we are interviewing leading women in carwash on WashTalk. Today's episode features Carrie North, the VP of partnerships for the International Carwash Association.
For Women's History Month, we are interviewing leading women in carwash on WashTalk. While Christina Dyer doesn't work in the carwash industry, her organization, Noble Adventures, can provide carwash leaders with a professional development trip of a lifetime.
For Women's History Month, we are interviewing leading women in carwash on WashTalk. Today's episode features Melissa Pirkey, the Car Wash Division Leader of Assured Partners Texas.
An audio reading of the February 2022 Professional Carwashing & Detailing cover story "2022 M&A Predictions," this features insights from industry leaders Tuck Bettin, Colin May and Eric Wulf about what operators can expect this year.
Chuck Space, executive director of SCWA, tells us what to expect at the show in Fort Worth, Texas.
This audio reading of "Member Benefits" from the January issue of Professional Carwashing & Detailing magazine addresses common questions about unlimited wash clubs and features insights from leading industry experts.
CEO and Co-Founder of Spot AI Tanuj Thapliyal discusses how video intelligence can assist carwashes in creating better, safer and more organized businesses.
This audio reading of "Top 50: Tracking industry trends" looks at how the carwash market has fared in 2021 through the lens of the Top 50 Conveyor Carwash Chains.
This episode is an audio reading on "New in dryers" and discusses the latest updates in the market.
This audio reading of "The science behind carwash soaps" delves into how soaps work to get vehicles clean, dry and shiny.
This audio reading of "Setting up for carwash success" looks at things to consider when building a carwash from the ground up.
Kim Vinciguerra, chief experience officer for International Carwash Association, gives us a sneak peek of what to expect at the return of the industry's largest show.
John Gibney, vice president and general manager of Aqua Bio Technologies, returns to discuss some misconceptions about water recycling as well as updates to the equipment.
Mike Chonka, national business development with DCI Solutions, explains how carwash owners can find some extra revenue to help make business improvements.
This audio reading of "State of the detailing inudstry" discusses how the detailing market looks a year and a half into the pandemic.
Pierre Leclercq, vice president of business development and tunnel manager for Mark VII Equipment, discusses how different materials used in tunnel equipment can affect the quality of a wash.
This audio reading of "Expanding additional profit centers" looks at how to enhance some of the most popular profit centers at a carwash.
Mike Ashley, president of the Mid-Atlantic Carwash Association, gives an inside look at the 2021 Northeast Regional Carwash Convention.
This audio reading of "The state of professional carwashing" discusses what the carwash market currently looks like, especially in light of the coronavirus pandemic.
This episode is a continuation of our Leadership Series. We asked guests what they think the biggest challenges facing leaders today are.
This audio reading of "Pungent pet problems" discusses how to tackle removing pet odors from vehicles.
In this episode, Izzy Aguayo, a site-manager for Breeze Thru Car Wash and the 2021 Most Valuable Carwasher, discusses her operating and managing methods.
This episode is an audio reading of "Building through diversity," which discusses how diversity is incorporated in the professional carwashing & detailing industries.
Dave Edwards, a self-serve carwash owner and treasurer of the Carwash Association of Pennsylvania, gives some curb appeal and online presentation tips specifically for self-serve carwashes.
This audio reading of "The basics of carwash site design" covers some fundamental information new operators need to consider when building a new location.
Scott Campbell, global product manager for Hydro Systems, answers the five most commonly asked questions about dilution systems.
This episode is an audio reading of "Explaining chemical pH," which disucsses proper titration for your carwash chemicals.
Greg Paul, president and co-owner of Valencia Car Wash and Canyon Car Wash and general manager of Fashion Square Car Wash, discusses the origins of scratches and swirls.
This audio reading of "Efficiencies of water recycling" discusses the ins and outs of water recycling and restoration.
On this episode, Bruce Kratofil, audience insights manager for Babcox Media, discusses some of the results from our latest industry report and what you can expect to learn after purchasing it.
This episode is an audio reading of the article, "Door repair vs. replacement" and discusses door maintenance procedures.
On this episode of Wash Talk, Megan Ragsdale, chief operating and development officer of Soapy Joe’s, discusses some of what has led Soapy Joe's to become a success.
This episode is an audio reading of "Self-serve technologies update," which discusses some new equipment and trends for self-serve carwashes.
This episode is is a continuation of our special Leadership Series, where we return to some of our past guests to get their thoughts on the different aspects of being a leader. We asked our guests to recount their greatest failures and what they learned from them.
This episode is an audio reading of "Unlocking the value of your real estate," which discusses recent carwash real estate valuations.
On this episode, Chuck Space, executive director of SCWA, gives some insight into what to expect at the 2021 SCWA Convention & EXPO.
This episode of Wash Talk is an audio reading of "Brighten up sales with headlight restoration," which discusses the finer points of headlight restoration services.
On this episode, Harry Caruso, founder of Car Wash Advisory, discusses some of the most frequently asked questions he receives from new sellers and buyers.
This episode is an audio reading of the article, "High carwash IQ," which discusses carwash controllers.
On this episode of Wash Talk, Arthur Wessels, executive vice president and head of global key accounts for WashTec, discusses the different carwash trends around the world and what to expect in the coming years.
This episode of Wash Talk is an audio reading of "Creating chemical safety zones," which discusses chemical storage and safety tips.
On this episode of Wash Talk, Chris McKenna of McKenna Assets LLC, Car Wash Consulting Division, discusses his business experience during the pandemic in 2020 and how his carwash has had to adapt to related regulations as well as new unrelated laws.
This episode of Wash Talk is an audio reading of "Spring carwashing" that discusses services you can offer to combat the season's specific problems.
On this episode of Wash Talk, Carl Howard, chief operating officer of Autobell Car Wash, discusses what has led his company to success.
This episode of Wash Talk is an audio reading of the article "Equipment money matters," which discusses financing options for carwash equipment.
On this episode of Wash Talk, Gene Dinkens, president of ZIPS Car Wash, discusses what has led his company to success.
This episode of Wash Talk is an audio reading of the article "49 marketing tricks to boost your business" by Phillip Lawless and discusses a variety of ways to generate more traffic and sales at carwashes.
On this episode of Wash Talk, Gabe Mendoza, president of Driven Brands Car Wash North America, discusses what has led his company to become so successful.
This episode of Wash talk is an audio reading of "Un-risky business" by Steve Turney and discusses four ways to reduce risk in site selection.
On this episode of Wash Talk, we begin a special Executive Series, where we speak to the executives of some of the most successful carwash companies. The first part of this series focuses on the Top 5 U.S. Conveyor Carwashes. In this episode, Mayra Chimienti, vice president of operations services for Mister Car Wash, discusses what has led her company to have such great success.
This audio reading of "Undercarriage washes and rust prevention" discusses underbody care and how to prevent rust and vehicle damage.
On this episode of Wash Talk, Bud Abraham, a detailing industry veteran, discusses methods for sales presentation and how to set your detailing prices.
This episode is an audio reading of "Analyzing the 2020 Top 50 List" and discusses recent trends in the conveyor carwash segment.
In a continuation of our special Leadership Series, several of our previous guests answer the question: When faced with two equally qualified candidates, how do you determine whom to hire?
This episode of Wash Talk is an audio reading of the article, "M&A heats up" by Jeff Pavone, which discusses recent trends in merger and acquisition activity as impacted by the pandemic.
On this episode of Wash Talk, Brenda Johnstone, owner and publisher of Convenience and Carwash Canada, gives us some insight into this year's virtual Women in Carwash event.
On this episode of Wash Talk, Joe Labeots, research scientist for CSI-Lustra, explains the differences between chemical protectants with a particular focus on ceramic coatings.
On this episode of Wash Talk, Ryan Essenburg, president, co-founder and chief innovations officer of Tommy's Express Car Wash and Tommy Car Wash Systems, talks about what has led his brand to success.
This episode of Wash Talk is an audio reading of "A brief history of American carwashing," written by Meagan Kusek, which discusses some history of the American carwash industry with a focus on the rise of the tunnel segment in particular.
This episode of Wash Talk is an audio reading of "Processing in the COVID-19 era," written by Rich DiPaolo, which discusses how today's payment technology has helped carwashes prepare for a socially-distanced society.
This episode of Wash Talk is an audio reading of "Causes and treatments for microscratches" by Rich DiPaolo and discusses how to handle scratch and swirl marks.
On this episode of Wash Talk, Steve Gaudreau, president of Brink Results LLC and partner in Washcourse.com, discusses trends in the 2020 Top 50 U.S. Conveyor Carwash List and what they say about the industry as a whole.
This episode of Wash Talk is an audio reading of "Detailing during a pandemic" by Prentice St. Claire. The article discusses new steps to take when offering detailing services during the coronavirus pandemic.
On this episode of Wash Talk, Ben DuGoff, operator of College Park Car Wash, discusses ways to connect with customers and receive feedback and self-serve carwashes.
This episode of Wash Talk is an audio reading of the article "Ice, icy 'bayby'" by Meagan Kusek. The article discusses how to prevent your carwash from freezing over in the winter.
On this episode of Wash Talk, Brian Krusz, chief people officer and managing partner of Sgt. Clean's Car Wash, discusses some of his wash's practices in terms of hiring, training and retention.
This episode of Wash Talk is an audio reading of the article "Celebrating women in carwashing" by Rich DiPaolo. The article discusses how the landscape has changed and opportunities abound for women in carwashing.
On this episode of Wash Talk, Mark Curtis, CEO of Splash Car Washes, discusses how to host a charity drive as well as the annual Grace for Vets event.
This episode of Wash Talk is an audio reading of the article "Showing off with LEDs" by Sam Albertson. The article discusses how LEDs can help increase wash revenue.
On this episode of Wash Talk, we continue our Leadership Series, where we return to some of our past guests to get their thoughts on the what qualities a leader should possess.
This episode of Wash Talk is an audio reading of some letters PC&D readers have sent to the editors over the past year. The letters include advice on the minimum wage, tunnel throughput, signage height and electrical fire prevention.
SPONSORED BY: Aqua Bio Technologies. On this episode of Wash Talk, John Gibney of Aqua Bio Technologies discusses water recycling systems and their maintenance and introduces some new products from Aqua Bio Technologies.
This episode of Wash Talk is an audio reading of the article "Carwash chemicals 101" by Meagan Kusek. The article discusses the basics of the standard chemicals in the carwash industry.
On this episode of Wash Talk, John Roush, CEO of Express Wash Concepts, discusses best practices for branding a carwash and how to create a fun theme.
This episode of Wash Talk is an audio reading of the article "The maze of zoning and permit issues" by Meagan Kusek. The article discusses what you need to know about the zoning and permitting process when starting a carwash.
On this episode of Wash Talk, Greg Paul, president and co-owner of Valencia Car Wash and Canyon Car Wash and general manager of Fashion Square Car Wash, discusses minimum wage increases and ways to handle them.
This episode of Wash Talk is an audio reading of the article "Carwash equipment 101: Part two" by Meagan Kusek. Part of a special two-part series, this article takes a look at the different types of equipment found in conveyor, IBA and self-serve washes respectively.
On this episode of Wash Talk, Lanese Barnett, vice president of TG Miller & Co., discusses what has led Tommy Terrific's Car Wash to become successful.
This episode of Wash Talk is an audio reading of the article "Carwash equipment 101: Part one" by Meagan Kusek. Part of a special two-part series, this article takes a look at the types of equipment found in all types of carwashes.
On this episode of Wash Talk, Dave Edwards, owner of The CAR WASH on HAMLIN HWY and The CAR WASH on RT 6, discusses some best practices self-serve carwashes can implement to set themselves are apart from their competition and be successful.
This episode of Wash Talk is an audio reading of the article "Keeping a watchful eye" by Kristen Corbisiero. The article discusses the five benefits of surveillance systems at carwashes.
SPONSORED BY: CSI-Lustra. On this episode of Wash Talk, Doug Marquis of Cleaning Systems Inc. (CSI) – Lustra discusses readjusting carwash operations in light of the COVID-19 pandemic and introduces a new product from CSI-Lustra.
This episode of Wash Talk is an audio reading of the article "This land is your land" by Rich DiPaolo. The article discusses how you should look at the site selection process as the competitive climate changes.
On this episode of Wash Talk, we interview PC&D's 2020 Most Valuable Carwasher, Vaughn Mead, a site manager for Breeze Thru Car Wash, to learn his story and discuss some of his operating and managing methods.
This episode of Wash Talk is an audio reading of the article "Coronavirus' impacts on carwashing" by Rich DiPaolo. The article discusses the state of the U.S. in March and April 2020 and how operators and associations responded to the pandemic at that time.
On this episode of Wash Talk, we begin a special Leadership Series, where we return to some of our past guests to get their thoughts on the different aspects of being a leader. Today’s topic: How to encourage creative thinking within your organization.
This episode of Wash Talk is an audio reading of the article "Arch design" by Meagan Kusek. The article discusses how to optimize arches' usefulness in terms of both form and function.
On this episode of Wash Talk, Ron Carlson and Phil Marquart, co-owners of United Auto Wash and founders of Dencar Technology, discuss what has led United Auto Wash, an IBA site producing tunnel-like numbers, to become successful.
This episode of Wash Talk is an audio reading of the article "The art and science of carwash menus" by Michael Rose. The article discusses menu presentation tips to upsell packages and promote monthly programs.
On this episode of Wash Talk, Eric Wulf, CEO of International Carwash Association, answers some frequently asked questions about the effects of the coronavirus pandemic on carwash operations and offers some insight into both the resources available to operators and how the industry could change post COVID-19. (Recorded 4-13-20)
On this episode of Wash Talk, Mike Ford of Coast Commercial Credit discusses what new loans and options are available for small businesses during the coronavirus pandemic. (Recorded 4-8-20)
SPONSORED BY: innovateIT Car Wash Equipment Co. On this episode of Wash Talk, Tom Hoffman Jr. of Hoffman Car Wash and innovateIT Car Wash Equipment Co., discusses how technology has advanced in the carwash sector and what the future may hold.
This episode of Wash Talk is an audio reading of the article "Accident preparedness" by Charles Brady. The article discusses new automotive technology and how to prevent accidents at your carwash.
SPONSORED BY: Petit Auto Wash. On this episode of Wash Talk, Jeremiah Hruby, sales manager at Petit Auto Wash, and Jason Hayes, carwash coach and trainer and CEO of Leadership Industries, discuss the potential in-bay automatics' (IBAs) place in the growth of the carwash industry.
This episode of Wash Talk is an audio reading of the article "Mastering multi-site management" by Rich DiPaolo. The article discusses the benefits of operating multiple carwash sites and how to compile and share data between them.
On this episode of Wash Talk, Clayton Clark, president and chief operating officer of WhiteWater Express Car Wash, discusses what has led WhiteWater Express to become successful, from the company's focus on employee leadership to its fun branding.
This episode of Wash Talk is an audio reading of the article "Flow and grow with site design" by Rich DiPaolo. The article discusses best practices for designing conveyor, in-bay automatic and self-serve carwash sites.
On this episode of Wash Talk, Derrick Merchant, CEO of 7B Building & Development, and Trey Merchant, CEO of Champion Xpress Car Wash and Dale Shine Car Wash, discuss what has led Champion Xpress and Dale Shine to become successful, from site selection to branding to the employees themselves.
This episode of Wash Talk is an audio reading of the article "Analyzing the 2019 Top 50 List" by Meagan Kusek. The article discusses how the Top 50 list has grown over the last decade and what trends in the Top 50 mean for the industry as a whole.
On this episode of Wash Talk, Steve Gaudreau of Brink Results LLC discusses what online training is and how it can help keep your operations standardized, leading to more success.
This episode of Wash Talk is an audio reading of the article "Private equity in the carwash market" by Meagan Kusek. The article discusses where private equity is, how it affects the market and tips for selling your carwash.
On this episode of Wash Talk, Chris McKenna of McKenna Assets LLC, Car Wash Consulting Division, discusses how the threat of oversaturation in certain markets poses dangers to individual washes' bottom lines.
This episode of Wash Talk is an audio reading of the article "State of carwashing" by Rich DiPaolo. The article discusses the mood of the market, consolidation and technology trends.
On this episode of Wash Talk, Chuck Space, the executive director of the Southwest Car Wash Association (SCWA), discusses some of the changes and highlights for the 2020 SCWA Convention & EXPO, taking place in Fort Worth, Texas, from Jan. 29-31.