Bank on Wipfli: Recent Episodes
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Banking is a risk business, but in today’s environment, we are being faced with uncertain times. Financial institutions have always had partners who could help evaluate, address, and mitigate risk but today they need to lean on those partners more than ever. Welcome to Bank on Wipfli. Each episode, we’ll feature discussions around industry issues, hot topics and current trends, giving you an insider's look at how top performers and professionals are staying ahead of the curve.
In this episode of Bank on Wipfli, host Robert Zondag sits down with Dan Pastron and Cory Vargo, tax partners at Wipfli, to discuss how registered investment advisors can structure the sale of their firm to maximize after-tax value. Together, they explore critical tax and structuring considerations for RIA transactions, including:
- The impact of legal entity structure — asset vs. stock sales, and why most RIA deals are treated as asset sales for tax purposes.
- Key tax planning considerations around rollover equity, including how to preserve tax deferral and avoid unexpected liquidity issues.
- Challenges related to allocating proceeds among shareholders at different career stages, and how entity structure can limit or enable flexibility.
- The importance of early planning, state tax considerations, and involving experienced advisors well before taking a firm to market.
In this episode of Bank on Wipfli, we discuss how financial institutions can strengthen their compliance programs in an increasingly complex regulatory environment. Wipfli’s Robert H. Zondag and Tracy Bush explore practical approaches to compliance management, including:
- The role of outsourced and fractional compliance support, and how institutions can leverage outside expertise to fill gaps, manage turnover, or scale effectively.
- A clear breakdown of the three lines of defense — business lines, compliance/risk, and audit — and how they work together to manage risk.
- The five pillars of compliance management
- Key signals that may indicate it’s time to seek additional compliance support, including staffing strain, communication breakdowns, or program maturity challenges.
How will wealth management change in 2026? In this episode of Bank on Wipfli, join Wipfli’s Robert Zondag for a conversation with Diamond Consultants CEO Louis Diamond and Wipfli partner Ron Niemasyk about the evolving dynamics of the industry in areas like recruitment, tech and private equity partnerships — plus how wealth management advisory firms are adapting to keep up.
Listen for a rundown on key trends that will shape wealth management over the next 12 months, including:
- Firms moving towards advisory-focused business models, including why tax and estate planning have become expected service offerings.
- Wealth advisors leaning heavily on technology to drive growth, including AI, CRM integration and a focus on operational efficiency.
- Private equity’s growing interest in the registered investment advisor (RIA) sector, what’s driving record 10-12x EBITDA valuations, and why long-term success can depend on capital decisions.
- Key recruiting and retention strategies, including a holistic approach that embraces flexibility, culture, technology and succession planning.
- Major recruiting red flags, like compensation changes, limited growth support and a lack of integration into the team.
Is your financial institution doing all it can to build and maintain strong, long-term ties with key customer groups? Her Bank tailored specific experiences to reach women customers who lacked a strong banking relationship.
Discover what’s behind launching a niche brand:
- How Her Bank was born during the pandemic to meet the unmet needs of women who lacked strong banking relationships and faced financial uncertainty.
- Why authentic conversations — not just data — are key to understanding customer pain points and building trust across diverse demographics.
- Why success is measured not just in growth, but in integrity, intention and the ability to improve lives.
Insurance companies face significant challenges in keeping up with changes in statutory requirements amid intensifying workforce pressures. Learn about key evolving issues affecting your filings:
- The growing talent gap in statutory accounting, driven by retirements and limited new entrants to the field
- The role of technology in streamlining workflows, improving collaboration and delivering contextual guidance for complex filings
- Why successful filings require more than software — how support and education are critical to reducing stress and improving outcomes
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How can companies deliver secure digital customer experiences without sacrificing customer convenience? In this episode of Bank on Wipfli, we explore how organizations can break the traditional trade-off between security and ease of use in digital workflows.
Wipfli’s Robert Zondag, partner, talks with Tracy Fox, co-founder and chief revenue officer of Botdoc, about the future of secure customer engagement, including:
• The 72% disconnect between companies’ perceived customer experience and
actual customer satisfaction.
• The impact of friction-filled security processes on customer drop-off and delays.
• How COVID accelerated digital transformation and created demand for remote, seamless workflows.
• The role of fluid, modular workflow automation in reducing friction and improving outcomes.
• Why companies must rethink “sharing” vs. “sending” data to meet customer expectations.
When should financial institutions look to integrate AI into their operations, and how should they do it? In this episode of Bank on Wipfli, we explore practical considerations for AI use in the industry, with a focus on security and user experience.
Wipfli’s Robert Zondag, partner, and Matt Sabo, director, talk with Joseph Pellissery, Chief Information Officer at Wescom Credit Union, about AI adoption strategy, including:
- The use of AI in quality assurance for financial institutions.
- The importance of balancing security measures with user experience considerations.
- The growing need for digital access for credit union members.
With many agricultural lenders aging out, there is a talent shortage within agricultural lending. This shortage emphasizes the need for more automation and AI to reduce support tasks and allow lenders to focus on true risk management and better productivity.
In this episode of Bank on Wipfli, we dig into the role of AI and automation in modernizing the world of agricultural lending. Special guest Croptell Founder Scott Sartor joined Wipfli Partner Robert Zondag to discuss:
• The role of communication between farmers and lenders in financial decision-making.
• The use of AI to automate loan approval processes.
• Enhancing efficiency in agricultural lending.
Listen in to learn how data utilization can improve a lender’s loan portfolio in agricultural lending.
How can financial services organizations integrate AI into their operations to enhance customer experience while ensuring safety and compliance? In this episode of Bank on Wipfli, we explore the rise of AI in the financial sector, with a focus on delivering seamless client interactions while maintaining data security.
Special guest Ben Nichols, co-founder and head of product at Directlink and data science professor at Syracuse University, joined Robert Zondag, partner at Wipfli, to discuss:
- AI integration strategies for financial services organizations.
- The importance of providing customers with a seamless experience across platforms and channels.
- Approaches for ensuring data security and compliance while integrating with AI platforms.
How can employee stock ownership plans (ESOPs) be used as a succession planning tool for registered investment advisor firms? In this episode of Bank on Wipfli, we explore the benefits of ESOPs and discuss how to implement them.
Special guest Nicholas Karalis, vice president of Wintrust Commercial Banking, joined Wipfli partner Robert Zondag to discuss:
- The tax advantages of ESOPs for both sellers and companies.
- How to successfully implement an ESOP.
- How companies structured as S corporation ESOPs may be tax-exempt, making them an attractive option for ownership transition.
Banking products provided by Wintrust Financial Corp. banks. Member FDIC. Equal Housing Lender.
How can financial institutions leverage wealth programs to enhance customer relationships and community impact? Over the next 20 years, $84 trillion in assets are expected to be transferred, and this episode of Bank on Wipfli explores what financial institutions can do to connect with the next
generation and retain those assets.
Special guest Anne Schutt, Vice President of Business Development for Midwestern Securities, joined Wipfli’s Robert Zondag, Partner, to discuss:
• The importance of board support and involvement in wealth programs.
• Strategies for engaging with the next generation during the great wealth transfer.
• Steps to start a new wealth program from scratch.
How can firms effectively implement and manage the new SEC cybersecurity rules? Listen in on this episode of Bank on Wipfli to find out how you can stay in compliance and protect against the looming threat of a cyberattack.
Wipfli consultant Derek Olson joined Wipfli’s Robert Zondag, partner, and Paul Lally, partner, to discuss:
- The importance of having a comprehensive incident response plan to manage cybersecurity threats.
- The necessity of monitoring third-party service providers to help ensure compliance and mitigate risks.
- The risks associated with serious cybersecurity incidents.
Fraudsters keep innovating, and the reality today is that fraud is a business. The concept of “fraud as a service” is increasingly relevant as companies emerge that cater to malicious actors with services ranging from automated platforms for taking over phones to data mining tools for collecting personal information.
In response, financial institutions must implement robust and adaptive security measures.
That’s the topic of this episode of Bank on Wipfli. Robert Zondag and Mary Beth Marchione, partners at Wipfli, speak to Spencer Crane, principal solutions architect at ID Dataweb, and Mark Dreux, global financial services leader at ID Dataweb, on combatting fraud. They discuss:
• Emerging cyberfraud tactics: Fraudsters are using tools like generative AI to compromise
security measures, necessitating proactive defenses.
• Balancing security and user experience: Implementing robust identity verification can enhance
security while also improving the user experience, aiding in customer retention and acquisition.
Listen in to learn about the evolving and sophisticated nature of cyberfraud tactics and what your financial institution can do to mitigate risk
The impact of elder financial fraud is over $270 billion per year. Research shows that 83% of older adults want to know more about protecting themselves from elder financial exploitation, and 96% believe companies should do more to protect them.
So how can financial institutions and advisors protect their elderly clients from financial scams, fraud and exploitation?
In this episode of Bank on Wipfli, Robert Zondag, principal at Wipfli, speaks with Jason Thomas, cofounder of myFloc, on:
- Preparing for the great wealth transfer.
- The importance of normalizing conversations around financial fraud to help combat exploitation and financial crimes against the elderly.
Listen in to learn more about how to cultivate transparency with clients and encourage them and their family members to get comfortable with addressing these issues head-on.
When is the right time to establish a dedicated project management office (PMO) or allocate dedicated project management resources within an organization? Listen in to this episode of Bank on Wipfli to find out.
Special guest Tina Dinger, SVP Head of Enterprise PMO, Northwest Bank, joined Wipfli’s Robert Zondag, Principal, and Tim Merrell, Senior Manager, to discuss:
- Project management roles and your staffing needs to create a PMO.
- What type of existing employees could make great project managers and tips on what to look for.
- The importance of continuous improvement within the PMO and how to evolve.
Effective customer acquisition is vital to driving growth in today’s dynamic market. But reaching — and keeping — new customers may require your financial institution to understand how you can expand beyond your usual marketing channels and leverage data to drive success.
In this episode of Bank on Wipfli, special guest Nicky Senyard, CEO and founder of Fintel Connect, joins host Robert Zondag and Wipfli’s Michelle Joseph for a look at the different strategies and metrics you can use to optimize customer acquisitions.
Listen in as they discuss:
- The distinction between brand and acquisition marketing strategies.
- Key metrics for measuring customer acquisition and optimizing marketing efforts.
- Different marketing channel strategies and what data indicates success in each channel.
Outsourcing isn’t as new to wealth management as it may seem.
Interest may have accelerated recently, but outsourcing has been quietly evolving and growing in financial services for years. And with continued challenges in both economic and labor markets, outsourcing is proving effective at helping firms refocus on critical, value-added activities that will help them grow.
In this episode of Bank on Wipfli, Robert Zondag, Wipfli principal, and Joe Cortese, partner at Fiducient Advisors, explore the rise in outsourcing and how it can benefit your firm.
Listen in as they discuss:
- What are the key reasons firms are considering outsourcing in today’s market?
- What factors should firms consider while picking the right outsourcing partner?
- How did the trend of outsourcing in wealth management firms begin?
AI tools like ChatGPT are powerful and easy to access, but understanding how to leverage them effectively — while mitigating risk — is challenging. To take full advantage of their potential, your financial institution needs to have the right guidelines in place so that your people can get creative with application.
In this episode of Bank on Wipfli, Robert Zondag, Wipfli principal, and Ben Udell, senior vice president of client experience at Lake Ridge Bank, explore use cases and best practices for using AI in financial institutions.
Listen in as they discuss:
• How can my organization start using AI?
• What guidelines and policies should be put in place?
Whether you refer to your buyers as customers or members, data helps financial institutions understand them and predict their behavior patterns. It is a continuous process and requires a sound strategy. The majority of businesses today are using data analytics to improve their decision-making and their operational performance — and savvy financial institutions should, too.
In this episode of Bank on Wipfli, join Robert Zondag, Wipfli principal, and Matt Sabo, Wipfli director, for a discussion with Wescom Credit Union leaders Dave Cerwinski and Joseph Pellissery. They cover:
· How data helps financial institutions understand their buyers (aka customers and members)
· The kinds of offers that keep buyers loyal
· How data empowers associates at your institution in their engagement with buyers
Fraudsters are targeting small and medium-sized businesses like never before. And this puts the financial institutions working with these customers increasingly at risk when originating ACH and providing remote data capture (RDC).
Traditional, manual audit methods simply cannot keep up with the explosion in fraud among customers at financial institutions who originate ACH payments and use RDC for deposits. This leaves financial institutions more vulnerable to risk than they may realize.
Our Bank on Wipfli special guest to discuss risk management automation is Trevor Lain, founder and CEO of LexAlign PBC. Join Lain, Wipfli partner Robert H. Zondag and Wipfli senior manager Tim Merrell for a conversation on today’s oversight challenges and the best ways to address them. They cover:
· The drawbacks of current manual audit practices
· Gaps created in business operations in current practices
· The benefits of automating required audit and security reviews
· How improving risk management supports growth and sales
Generative AI tools like ChatGPT provide exciting opportunities for financial institutions to enhance customer service and increase operational efficiency. But any innovative technology also carries new
risks to manage. In the hands of bad actors, generative AI also has the potential to increase the rate and sophistication of cyberattacks.
Join this episode of Bank on Wipfli as we discuss the benefits of these new tools and how you can help ensure your defenses are AI ready.
Listen in as Jeff Olejnik, principal at Wipfli, and Robert Zondag, partner at Wipfli, discuss:
• The benefits and potential risks of AI
• How to prepare your cybersecurity
• Why financial institutions should have AI in their long-term digital strategy
Join us for a conversation about the state of vendor management. Learn how outsourcing management can help your organization meet rising customer expectations.
The regulations around overdraft fees are changing fast. If your financial institution wants to be compliant and avoid litigation, you’ll need to keep up.
In this episode of Bank on Wipfli, we cover ways that you can manage regulations. Learn how clear communication and transparency in member agreements can help you navigate representment and the FDIC’s unfair, deceptive or abusive acts or practices policies.
Our special guest is Cheryl Lawson, executive vice president of compliance review at JMFA. Join Cheryl and Wipfli senior manager Robert Zondag as they cover how to respond to litigation and answer these questions:
· How can you ensure your financial institution’s overdraft program is compliant with all regulations?
· How can you ensure transparency and help account holders know what they’re agreeing to?
· How can you keep up with all the regulations around overdraft programs?
Economic uncertainties are top of mind for most businesses and individuals. How will we know when we’re in a recession, and how should we prepare? How bad is it likely to be? Are interest rates likely to remain high? When will the housing market turn around?
These are some of the key questions we address in this episode of Bank on Wipfli, which takes a deeper dive behind the alarmist headlines.
Our special guest is Elliot Eisenberg, chief economist at GraphsandLaughs LLC and former senior economist at the National Association of Home Builders and consultant to real estate professional associations, hedge funds and investment advisory groups. Join Eisenberg and Wipfli senior manager Robert Zondag as they discuss the state of the economy and the implications for:
The latest trends in banking show that customers, especially younger ones, are expecting more from their online banking. To keep up, banks need to create effective digital interactions that not only increase customer engagement but also provide key data for decision making.
This episode of Bank on Wipfli examines how you can move beyond digital banking services and rethink the way you reach your customers online.
Our special guest for this episode is Scott Brown, vice president of growth at Larky. Listen in as he and Robert Zondag, senior manager at Wipfli, discuss:
- How do push notifications compare to email notifications? Which is more effective?
- What kind of valuable data could be provided from digital interactions?
- How can your financial institution begin the journey of improving your digital communications?
How could a succession plan benefit your financial institution?
Succession planning is often associated with the C-Suite. But have you considered how an unexpected circumstance may impact your financial institution at any level?
This episode of Bank on Wipfli explores the foundations of an effective succession strategy. It also covers the ways that talent management and succession planning can connect.
Listen in as Robert Zondag and Barbara Low, Wipfli senior managers, discuss:
- When is the right time to create a succession plan, and how long does it take to create?
- How far should developing a succession plan go?
- Can it help retain talent?
What is cryptocurrency and blockchain technology’s role in the future of financial institutions?
The next year is finally going to bring more answers than questions as generations — especially Gen Z and millennials — continue to adopt evolving technologies. These generations are also inheriting the largest generational wealth transfer, making it essential for institutions to determine how they, too, will adopt new and evolving technologies.
Our special guest for this episode of Bank on Wipfli is Dr. Sean Stein Smith, CPA, CMA, CGMA, CFE, an assistant professor at Lehman College CUNY and one of Accounting Today’s Top 100 most influential people in accounting. Listen in as Robert Zondag, Senior Manager at Wipfli, and Dr. Stein Smith discuss:
· What is a stable coin, and how does it differ from other crypto?
· How can you start integrating crypto in your financial institution?
· Would incorporating crypto affect reporting?
Most consumers use digital banking to take a quick look at recent activity, check for fraud or verify deposits. A monthly review of a financial statement is a different experience altogether.
As the world becomes increasingly digital, institutions must create a functioning e-statement experience for consumers. The more financial institutions can do to provide their customers with meaningful insights and summary data, the more they can help them understand their financial lives.
But how do you create a better e-statement experience? That’s the subject of this episode of Bank on Wipfli. Listen in as Robert Zondag, Senior Manager at Wipfli, talks to e-statement specialists Griffin Mcgahey, President at HC3, and Jeremiah James, Chief Product Officer at HC3. They discuss:
· Whether there is a future for printed statements.
· How you can get multiple systems to work together seamlessly.
· Why many financial institutions continue to be disappointed in their e-statement experience and what operations challenges they face in today’s environment.
Listen in to learn what e-statement solutions your financial institution can leverage.
Changes are happening in real estate, from commercial to residential. More workers are starting to come back into offices that have been practically empty for two years. Retirees selling their homes and moving into cities is contributing to a shortage of multifamily apartments and raising rents.
In this episode of Bank on Wipfli, Robert Zondag, Senior Manager at Wipfli, talks to Dr. Stephen Buckman, a professor in the Master of Real Estate Development Program at Clemson University, about the commercial real estate trends. They discuss:
· How the residential market compares to the commercial market.
· What factors are important to look at when talking about commercial real estate.
· If there’s a call back to the office, how that will effect commercial real estate.
Listen in to learn what your financial institutions needs to know about the real estate market.
The employee experience remains a strategic issue for financial institutions. While many executive leaders recognize the importance of creating a people plan that aligns with their strategic plan, many don’t have the time or capacity to put the necessary amount of effort into building and executing on it.
At the same time, 36% of financial services workers feel their senior leaders are not providing clear direction about where the organization is headed, and 32% feel their managers are not effective in serving and supporting the team.
In this episode of Bank on Wipfli, Robert Zondag, Senior Manager at Wipfli, talks to Michelle Joseph, Manager within the employee experience team at Wipfli, talk about creating a better employee experience. They discuss:
- How executives can get more involved in creating a positive employee experience
- How you can make your employees feel heard
Investment accessibility has never been higher. Mobile phones are providing every-day people with access to all investment platforms, whether conventional or unconventional. And innovations like commission-free trading continue to push investing forward.
In this episode of Bank on Wipfli, Robert Zondag, Senior Manager at Wipfli, talks to guest Ben Soppitt, CEO of Unifimoney, Inc., about:
- How investing has changed across generations.
- How your financial institution can provide customers with options to participate in investing when and where they want to.
- The impact of Amazon and gamification on wealth management services and delivery.
Listen in to learn how your senior leadership can consider their strategy surrounding investment experience.
Work is on trial. Employees are reassessing why they work and where they work, and they’re leaving jobs at record rates to find out what exactly drives them.
Improving the employee experience is top of mind for financial institutions — and for good reason. The employee experience is critical in attracting talented people and keeping the ones you already have. And it’s everyone’s responsibility in the organization, from leadership to HR, to foster a better experience.
How? In this episode of Bank on Wipfli, Robert Zondag, Senior Manager, and Michelle Joseph, manager in Wipfli’s organization performance practice, dive into:
- Who is responsible for creating the employee experience
- How to get past the “hype” and adapt to employee needs at a pace that is digestible for everyone involved
- The importance of designing a people plan that aligns with your strategic plan
Listen in to learn employee experience best practices.
The working age population is at an all-time historical low. Although it has been slowly rising, this trend is expected to continue for 10 more years—and it’s putting pressure on financial institutions that are trying to attract and retain top talent. Many are seeing employees leave for competitors or for other job opportunities that better fit their needs and their expectations.
So, what are some effective measures you can implement to attract and retain talent?
Listen to our latest Bank on Wipfli episode to find out. Wipfli’s Robert Zondag, Senior Manager and Barbara Low, Manager, discuss how to attract top talent and how to retain it, including:
•The true labor market challenge facing financial institutions today.
•What elements contribute to an institution’s ability to retain needed talent.
•The importance of culture, succession planning and employee development.
In the years to come, technology-based healthcare is going to make a big difference in where the dollars are coming from in senior living.
This episode of Bank on Wipfli explores some of the most significant trends in senior living and home healthcare that financial institutions should be aware of from a financing perspective. Wipfli’s Robert Zondag, Senior Manager, Tiffany Karlin, Principal, and Mike Vaccarella, partner, discuss:
· The wide spectrum of services for the senior living industry
· How these services have evolved significantly over the past two years due to COVID-19 pandemic
· How shifts in the industry could impact lending and investments in that space
What are some of the recent trends in community banking, and how are banks leveraging those to gain a competitive edge in the market?
Wipfli recently released its research report on the state of community banking, which explores these trends and strategies. And in this episode of Bank on Wipfli, Robert Zondag, Senior Manager, and Anna Kooi, National Financial Services Industry Leader, Partner, at Wipfli, discuss the research report and its findings.
Listen in to learn about:
- Digital transformation and the path to serving customers digitally
- Cryptocurrency, digital assets and the rise of that service line within community banking
- How to better manage, hire and retain talent
Get the full report here: Wipfli community banking outlook 2022 research
Is your financial institution facing price compression? To avoid becoming a “commodity,” institutions must diversify their service offerings and add more value to customers.
When it comes to trust operations, financial institutions are trending toward using an outsourcing model with a risk-based/cost-benefit approach. They are evaluating the real reasons they are outsourcing, whether it’s because it’s temporary pain relief, a supplement or a solution that’s truly necessary.
In this episode of Bank on Wipfli, Robert Zondag, Senior Manager, and Carrie Connell, Partner, from Wipfli talk to Loyd Pohl, CEO of Pohl Consulting and Training, Inc about trends in trust operations. They discuss:
- The impact of the “Turnover Tsunami” on trust operations
- Consolidation, exiting and related strategies in the trust marketplace
- The commoditization of financial services across all providers and its impact on traditional trust operations
Listen in to learn how your financial institution can address the challenges you’re currently facing in trust operations.
Looking at 2022 trends in commercial real estate can help financial institutions and lenders think strategically and prepare their next steps.
In this episode of Bank on Wipfli, Robert Zondag, Senior Manager at Wipfli, talks to Dr. Stephen Buckman, Professor of Real Estate and Development at Clemson University about the major trends financial institutions should be keeping track of. They discuss:
- The current state of commercial real estate, from industrial use to office space to multi-family development
- Areas to consider in the market, including the future of retail, affordable housing and opportunity zones
- How climate change could impact the commercial real estate market
Listen in to learn what your financial institution should be preparing for.
ESG. It’s getting a lot of buzz but do you know what it stands for? And more important, are you incorporating it into your business? ESG is the umbrella term for environmental, social and governance issues that financial institutions big and small are focusing on these days.
Financial institutions that take these issues to heart understand how important they are for their brand and their business. Is your organization doing all it can to show consumers, investors and employees that you are on top of your ESG game?
Our host Robert Zondag talks with Wipfli Senior Manager Karen Mitchell about how banks and other financial institutions are setting up effective ESG programs. You’ll learn how demonstrating your commitment to the values that benefit society also helps your business.
Listen in to learn how developing and communicating your ESG strategy can give your company a competitive edge in the marketplace.
What are the latest third-party risk management threats and regulatory changes your financial institution should be looking at right now?
With the explosion of cyberthreats, third-party risk management programs have to depend on more than point-in-time security assessments. For example, if your vendors have remote employees due the pandemic, but this wasn’t a consideration in your last risk review or due diligence, that’s a risk you haven’t assessed.
Does your third-party risk management program lack the resources to get it all done? Is it causing you to fall behind on risk monitoring?
This podcast episode is for you. Our host, Robert Zondag, Senior Manager at Wipfli, talks with Hilary Jewhurst, Third-Party Risk Evangelist & Advocate at Venminder, about what to do when you have too much work and not enough resources, and how to prepare for upcoming interagency guidance
e too much work and not enough resources, and how to prepare for upcoming interagency guidance
If you’ve decided your financial institution is too traditional or too small to get into the cryptocurrency market, it might be time to rethink that. In this month’s Bank on Wipfli podcast, Wipfli’s blockchain and digital assets lead, David A. Canedo, and host Robert Zondag discuss the myths around crypto, how cryptocurrencies are being used and what opportunities exist for financial institutions in the cryptocurrency space today.
While bigger players will have certain advantages, size doesn’t really make a difference.
“Banks could potentially have greater AML exposure by not offering cryptocurrency services to customers,” Canedo says. “This is because customers will instead send funds from other exchanges and the banks won’t know the source of these. By offering cryptocurrency services, on-chain data can be analyzed to recognize patterns and red flags.
”While many of these technologies are reaching their mature phase, we are still early in adoption so it is important to be flexible as you learn more information.
Listen now to learn more about cryptocurrency.
A CRM system can have a tremendous impact on not only operational efficiency but also the customer experience. It can transform what used to take days of turnaround time for customers to hours or even minutes.
But how often have you heard others say that smaller community institutions simply can’t afford a CRM? Or that they don’t have the skillset to effectively execute one? It’s time to overcome this myth.
In this episode of Bank on Wipfli, Robert Zondag talks with special guest Jim Collins, Senior Director, Financial Services Industry at Salesforce, about how banks of all sizes can successfully implement CRM strategies. They cover:
· What different CRM strategies look like
· Understanding the costs, capital and infrastructure of CRM
· Tips, tools and tactics to align your team toward achieving your digital evolution goals
Listen to learn how your financial institution can create a successful CRM strategy.