ASA Podcast: Recent Episodes
Kathryne Buckley-Tessem
The ASA Podcast is the program for automotive professionals that keeps you ahead of What’s Now, What’s New and What’s Next in the business of automotive service and collision repair. By sharing information, insight and inspiration it will not just help you make a living, it will help you make a difference!
ASA Legislative Analyst Ben Sharp interviews ASA Chairman Scott Benavidez on latest developments in the industry on the sidelines of MSO Symposium.
In this ASA podcast episode, Scott Benavidez, AMAM, sits down with ASA Legislative Associate Ben Sharp on the sidelines of the Collision Industry Conference (CIC) in Indianapolis to discuss ASA’s new policy position statement on compensation for time spend researching OEM repair procedures. Scott is the Chairman of ASA’s Board of Directors and owner of Mr. B’s Paint and Body Shop Inc. in Albuquerque, New Mexico.
Dan Stander is the General Manager at Fix Auto Highlands Ranch in Littleton, Colorado.
He also currently serves the Automotive Service Association as a General Director and serves ASA Colorado as the Collision President.
This episode is sponsored by Mail Shark
I am so excited to be welcoming John Firm to the show today.
John Firm is an ASA Member in Fort Worth, Texas and owns Firm Automotive.
He also currently serves the Automotive Service Association as the Mechanical Division Operations Director.
Firm Automotive has been in business for over 37 years and they're known as the go-to crew for diesel and gasoline fleet repair in North Texas.
John shares a little more of his background, how Firm Automotive has withstood a few stock market crashes, and why he has created the culture of family within the shop.
He is BIG on adventure, loves the outdoors, and finds as many ways as possible to give back to the community he serves.
Connect with John on Social Media (Facebook: Buckaroobob Bucknbob) and visit his website, http://www.firmautomotive.com to learn more about Firm Automotive.
Episode Sponsored by: Mail Shark
I am so excited to be welcoming Brandon to the show today.
Brandon Mehdizadeh is the General Manager at LaMettry's Collision-in Minnetonka. He also currently serves the Automotive Service Association as the Collision Division Operations Director.
Listen in as Brandon shares:
- His path to General Manager and the culture they're building,
- What the ASA Collision Division Operations Committee is working on, and
- How he knew it was time to serve the industry in a greater capacity.
This episode of the ASA Podcast is sponsored by Mail Shark.
I am so excited to be welcoming Al Oramas, President Pro Auto Care, in Colorado to the show today.
Since 1992, Pro Auto Care has been providing the highest quality auto repair services in the Denver metro area.
At Pro Auto Care, they believe in serving the community and building a family culture at both their Denver and Littleton locations.
Join us as Al shares:
- How both of his small businesses give back to their local communities and help make a difference for many of the local non-profit organizations.
- Ways he has worked with his team to build a family culture.
- The importance of being an Automotive Service Association member and how it has helped his business.
With over three decades of service to the automotive industry, we are thankful for Al's commitment and dedication to the elevating the independent automotive repair industry.
This episode is presented by Dell Technologies.
Mark T. Allen joined Audi of America as the Collision Programs and Workshop Equipment Manager in August of 2011, responsible for the collision program, electric vehicle service strategy and workshop equipment for Audi.
Mark’s 44-year career in the automotive industry has spanned various areas including collision, insurance, parts, machinist and equipment repair and sales.
Mark holds and B.S. in Marketing/Management from Ramapo College of N.J. and is a long-term member of the Society of Automotive Engineers, is DIN ISO Certified to weld aluminum, and has is Board Member of ICAR having served on the Executive Board for about 5 years.
In this podcast, Mark discusses how to safely and effectively perform repair and maintenance for electric vehicles (EVs) including:
- Necessary education and training for service repair professionals working on EVs in shops
- Safety precautions and protocols for de-energizing high voltage systems, and recommended uniform and tools to be used while repairing EVs
- Recommendations for safe layout and architecture of shops repairing EVs, and necessary equipment for the repair, transport, and disposal of EV batteries
- The availability and accessibility of OEM repair procedures to all shop owners, including repair procedures for electric vehicles
In this episode, we welcome Jeff Buckley, ASA Member from Midlothian, Texas.
Jeff is the owner of My Father’s Shop and he is helping lead efforts to give back to high schools around the nation.
Most recently, he has donated five vehicles to the automotive program at Vanguard High School in Mesquite, Texas to help automotive instructors train their students.
But it isn't all about the vehicles.
Jeff also shares how his work started with high schools and several ideas that other Shop Owners can do to help the next generation in and around your community.
Episode 114 – What’s Now, What’s New and What’s Next at the ASA Podcast
In this episode, we pass the microphone to the next generation as Kathryne Buckley-Tessem assumes her role as Director of Industry Relations and the new host of the ASA Podcast. This will be Tony Molla’s last episode as he moves into retirement and introduces Kathryne with an in-depth interview covering her new duties with the association and the plans for the future of the ASA Podcast, Wednesday Webinars and much more!
Listen in as Kathryne and Tony share their thoughts on what’s now, what’s new and what’s next at ASA and how the association continues to evolve to meet the needs of ASA members in the 21st Century. Topics include:
· Kathryne’s experience as Executive Director of ASA-Texas and growing up in the industry.
· Her new responsibilities as staff liaison with both Mechanical and Collision Operations Committees.
· Thoughts on taking over as host of the ASA Podcast.
· Working with the Marketing & Communications department to continue the popular ASA Webinar Wednesday series of virtual educational opportunities.
· Kathryne’s excitement on being part of the team at ASA National Headquarters and looking forward to working with the next Regional Executive Directors.
· The rundown on the Wednesday Webinar schedule for the first Quarter of 2022.
· Tony’s thoughts on retirement and the largest generational change to happen in the history of the automotive service industry and how it will shape our future.
Episode 113 – Meet Mary Steele, Regional Executive Director of ASA Southeast Region
The Automotive Service Association (ASA) recently announced a significant change to their business model, moving to a regional structure and a lower-cost, subscription-based dues model. As of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry, new Regional Executive Director positions have been created and are currently being filled. The latest announcement was the appointment of Mary Steele as the Regional Executive Director of the ASA Southeast Region, one of six areas that together cover the nation. Listen in as we talk with Mary about her background and experience in the automotive industry, and her thoughts on her new role with ASA.
Steele is based in Stuart, Florida and will report to Blair Calvo, Vice President of Regional Services at ASA.
In this episode, Mary talks about the opportunities she sees in training and customer service as ASA positions itself to better serve its members as the largest generational shift in the history of the automotive service industry continues and a new cadre of younger shop owners prepare themselves to take the industry into the future. This is another in the ASA Podcast series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Mary discusses:
· Her background as a shop member and history with ASA in Pennsylvania and Florida.
· The opportunity she sees in growing the Southeast Region under the new regional model by providing the kind of customer service the members want.
· Creating a focus on the next generation now taking their place as leaders in the automotive service industry.
· The existing and planned benefits now being explored to improve the value of an ASA membership.
· The important legislative advocacy ASA’s Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.
· How ASA will continue to help members develop their business and themselves through training and interaction with their peers in new ways and why communication is key.
· How the existing training events will be incorporated into the new structure and why the importance of training is an 11 on a 10-point scale.
· How the new structure and direction is positioned to bring representation, training and events, along with opportunities for networking and education delivered how and where the members want it.
· How the new structure is helping ASA evolve into one of the next-generation national associations that can help the industry speak with One Voice.
· For more information, you can reach Mary at southeast@asashop.org.
The Automotive Service Association (ASA), in partnership with the Alliance for Automotive Innovation, presents the 8th annual Technology and Telematics Forum as a monthly podcast series. Listen to the first episode in this series, entitled “A Changing Fleet”, featuring industry experts Wayne Weikel and Bob Redding discussing the future of electric vehicles, the legislative and regulatory status of electric vehicle implementation, and the investments of auto manufacturers and independent repair shops to prepare for an “all-electric” future.
REGISTER HERE to be alerted about future Technology and Telematics Forum Podcast episodes, and to receive exclusive news about cutting-edge industry technologies, including electric and automated vehicles.
Wayne Weikel is the Senior Director of State Affairs at the Alliance for Automotive Innovation. In this role, he serves as the primary liaison for Auto Innovators’ interaction with state officials across the Northeast. Wayne is an expert in a diverse portfolio of public policy issues, telematics, consumer privacy, and electric and automated vehicles.
Bob Redding is the Washington, D.C. representative for the Automotive Service Association (ASA). For the last 20+ years, Bob has advocated for the rights of independent repairers on both the federal and state levels.
In this podcast, Bob and Wayne discuss:
· Federal and state electric vehicle legislation, including the recently passed Infrastructure Investment and Jobs Act and the in-process budget reconciliation package.
· The massive investments being made by auto manufacturers in a push towards developing and deploying a national electric fleet.
· Issues and opportunities in establishing a national network of electric vehicle charging stations.
· What independent repair shop owners and other industry members can do to prepare for a changing fleet.
Episode 111 – Meet Mike McManus, Regional Executive Director of ASA Great Lakes Region
The Automotive Service Association (ASA) recently announced a significant change to their business model, moving to a regional structure and a lower-cost, subscription-based dues model. As of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry, new Regional Executive Director positions have been created and are currently being filled. The latest announcement was the appointment of Mike McManus as the Regional Executive Director of the ASA Great Lakes Region, one of six areas that together cover the nation. Listen in as we talk with Mike about his background and experience in the automotive industry, and his thoughts on his new role with ASA.
McManus is based in Wisconsin and will report to Blair Calvo, vice president of Regional Services at ASA.
In this episode, Mike talks about the opportunities she sees as the organization positions itself to better serve its members in our post-COVID and pre-electrified industry. This is another in the ASA Podcast series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Mike discusses:
· His background in association management and unique qualifications to help grow ASA membership in the Great Lakes Region.
· The opportunity he sees in growing the Great Lakes Region by listening to the needs of the membership.
· His plans for outreach, including roundtables and events to those thousands of shop owners who are not currently part of an association.
· The existing and planned benefits now being explored to improve the value of an ASA membership.
· The critical and unique value ASA’s Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.
· Why the new ASA structure has been created to provide better strength in numbers and how it can help members develop their business and themselves through training and interaction with their peers in new ways.
· Why participation and communication is key.
· How the new structure and direction is positioned to bring representation, training and events, along with opportunities for networking and education delivered how the members want it.
· How the new structure is helping ASA evolve into one of the next-generation national associations that can help the industry speak with One Voice.
· For more information, you can reach Mike at greatlakes@asashop.org.
Episode 110 – Julie Massaro Named Regional Executive Director of ASA Mountain Region
Julie Massaro is currently the Executive Director of the ASA Colorado Affiliate, but all that’s about to change. ASA recently announced a significant change to their business model, moving from a affiliate-based structure to a regional structure, as of one of the oldest National Associations representing independent mechanical and collision repair shops in the U.S. evolves to meet the challenges of our rapidly-changing industry. As part of that evolution, Julie Massaro has been named the Regional Executive Director of the ASA Mountain Region, one of six areas that together cover the nation.
Listen in as Julie talks about her time with ASA and the opportunities she sees as the organization positions itself to better serve its members in our post-COVID and pre-electrified industry. This is the first of a series to help ASA members get to know more about the new leadership and direction of the Automotive Service Association and the plans for helping shop owners meet the challenges of the 21st Century. Hear all about it as Julie discusses:
· Her background in association management and unique qualifications to help grow ASA membership in the Mountain Region.
· How her ongoing learning philosophy has prepared her for this new opportunity.
· The plans for outreach to those thousands of shop owners who are not currently part of an association.
· Why the new ASA structure has been created and how it can help members and their teams improve and develop themselves through training and interaction with their peers in new ways.
· Insight into the new types of benefits being explored by talking with shop owners about what they see as their biggest needs.
· The critical and unique value ASA’s Washington Office brings to the industry by being the only organization advocating for and representing the independent shop owner community exclusively on Capitol Hill and State Houses across the country.
· How the new structure and direction is positioned to address the fragmented nature of our industry to speak with One Voice.
Episode 109 – The Joy of Hiring
Maylan Newton of Educational Seminars Institute (ESi) is a well-known speaker and business coach with a lifetime of automotive industry experience. He’s also known for providing business tips and real-world experience to educate shop owners on best practices to enhance the success of their business. He’s also an author and his latest book, The Joy of Hiring takes the mystery and fear out of the most stressful and anxiety-inducing activity all business owners and managers face.
As CEO of Educational Seminars Institute (ESi), Maylan’s team of educators and coaches provide independent repair shop clients with up-to-date full-facility training for the management team and personnel. Without the right team in place, any business will struggle, and in his latest book, Maylan offers guidance on turning interviewing and hiring into a scientific process that can be duplicated to produce consistent results. Hear all about it as Maylan discusses:
· How he got started in the automotive industry and the background that helped make him one of the most effective business coaches out there.
· Why hiring is one of every employer’s worst fears.
· How to attract and recognize the best employees.
· Ways to identify an ideal candidate based on your business needs.
· Valuable insights and resources to help you create a hiring package.
· How to set expectations and what to do when they’re not met.
· How hiring the right employee helps improve your business reputation and profitability.
· The Joy of Hiring is available in print and e-book formats on Amazon.com
Episode 108 – Remembering Bob Greenwood
On Thursday, September 9th, the automotive service industry lost one of its most visionary business development trainers when Bob Greenwood passed away suddenly at the young age of 71. Our thoughts and prayers are with Bob’s family at this most difficult time, and we hope they find comfort in the outpouring of sympathy from the many in our industry who were mentored and had their lives touched by Bob’s wit and wisdom.
We interviewed Bob on October 21, 2020 where, in the midst of a pandemic, he shared his vision for elevating the automotive industry with a new way of looking at the business of automotive service and repair. Bob presented his new Business Development Class in partnership with the Automotive Service Association, and it was extremely popular. In fact, another 2021 Level 1 class was being promoted to launch in September when we received the tragic news of Bob’s passing.
In memory of Bob and the good work he did, here is a rebroadcast of that recorded 2020 interview wherein Bob shares his vision for a better tomorrow. He was a good friend and mentor to many and did much to help our ASA members grow their business and achieve success. He was, simply, a good man. He will be deeply missed.
Bob Greenwood, AMAM, was president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). With over 40 years of Business Management experience within the Independent sector of the automotive aftermarket in North America, Bob was widely recognized as one of the best business development coaches in the industry. The changes we’re facing due to the pandemic require that we think differently. To answer this need, Bob created a new Level 1 Business Development class presented by ASA to explain that new way of thinking about the business of automotive service and repair. It’s something everyone can do that doesn’t require anything but an open mind to succeed! Hear all about it as Bob discusses:
· How the independent repair shop community is evolving from a trade into a profession.
· Where net profit is being missed out of your current business coming through the door.
· An in-depth look at Bob’s new Level 1 Business Development course and how it can help analyze your business to see precisely where net profit is being missed.
· How thinking differently can boost your business and develop your employees into a high-performance team.
· The process for developing a professional business that will have great value when the time comes to sell.
· How the eight, engaging, one-hour sessions provide a classroom feeling with interaction available during the class and beyond with a personal touch.
Episode 107 - MSO Symposium Celebrates 10th Anniversary
The MSO Symposium is an annual event hosted by the Automotive Service Association. It’s content is directed by many of the most experienced, high-growth executives from the leading Multi-Shop Operations, or MSOs in the automotive collision repair industry. Focal points of the event include opportunities to learn from industry peers, acquire knowledge from field experts on trends and topics that influence the collision repair business, and discover equipment and service offerings made for collision repair business success. The 2021 MSO Symposium will be held on November 1st, at the Mandalay Bay in Las Vegas as a live, in-person event. Attendees can expect to gain useful and original information from key decision-makers and industry influencers, that will help guide businesses today and into the future. To give you a better idea of the valuable information shared at the MSO Symposium, here’s an ASA Podcast from the 2019 event. It’s an interview with two MSO’s, one from the U.S. and one from Canada that will give you an idea of why you need to be there!
· Jim Keller, President of 1Collision and Larry French, VP of Sales and Marketing of CSN Collision Centers provide their impressions of what they found most compelling about the 2019 MSO Symposium.
· The 2021 MSO Symposium is designed to provide market insights and important information for those businesses whose operations often span multiple states.
· The event is scheduled to begin at 10 am Pacific time and features a unique lineup of presentations and panelists.
· Topics for the 10th Anniversary MSO Symposium include industry trends such as vehicle scanning, diagnostics, and the move toward electrification of the vehicle fleet.
· MSO’s attending will also hear from industry experts on estimating, First Notice of Loss, and economic topics related to national and global administrations, consolidations, post-pandemic influencers and much more!
· The one-day conference will conclude with an evening reception and 10th Anniversary MSO Symposium celebration.
· For more information, or to register, visit www.msosymposium.com
Episode 106 – HEV’s and BEV’s: You’re Probably More Ready Than You Think
There are few individuals outside of the engineering community that know hybrid-electric vehicles as well as Craig Van Battenburg. As the founder and owner of Automotive Career Development Center (ACDC), Craig is acknowledged as one of the foremost experts on hybrid-electric (HEV) and battery-electric (BEV) diagnosis, service and repair. For the past 20 years, he’s been training shop owners and technicians on what they need to know to incorporate hybrid and electric vehicles into the service mix in their shops. In short, Craig knows a lot about what independent shop owners need to consider in terms of equipment and training if they're thinking about getting into the HEV or BEV service business. From Craig’s perspective, it’s all good news!
Listen in as Craig shares his wisdom on everything electric, including:
· Why he closed his repair shop and opened ACDC to help prepare the automotive service industry for an electric future.
· His advice on what shop owners need to do to prepare to service battery electric vehicles.
· What sort of equipment a shop already doing hybrid service needs to add beyond what they already have to begin servicing BEV's?
· The investment in training and equipment necessary to service what’s on the road today and what’s coming tomorrow.
· The wisdom of incorporating a HEV/BEV technician development program within the shop training program.
· The differences and similarities between what a technician needs to know to service hybrids vs. battery electric vehicles.
· Craig’s thoughts about how quickly the vehicle fleet will become more electrified to the point where they represent more than a small fraction of the vehicle fleet.
· Valuable advice for shop owners thinking about making the investment in either growing or getting into the HEV/BEV service market.
· For more information visit www.fixev.com
Episode 105 – ASA Past Chairman Makes A Difference
Bob Wills is the owner of Wills Auto Service in Battlecreek, Michigan. He’s also an Accredited Automotive Manager (AAM), past chairman of ASA and someone who has given much to the automotive service industry he loves. Bob recently ended his term as Chairman of the Automotive Service Association (ASA) and announced his retirement. As one of the cadre of baby boomers deciding that it’s time to pass the torch to the next generation, we thought it would be fun to catch up with Bob and talk to him about his career in the automotive service industry to help inspire those who currently strive to fill what are often pretty big shoes. Listen in as Bob talks about how his time with ASA has helped shape the successful shop owner he became, and how he sees the association playing a key role in the lives of those who are now following him to create our future.
Listen in as Bob shares his lifetime of experience on:
· How he got started in the automotive service industry and his first shop.
· His background working in his father’s shop and why he chose this career.
· His service in the military and in law enforcement and how that connection steered him into opening his own shop.
· His time with ASA and what do he sees as the biggest benefit he received from being involved with ASA as a lifetime member.
· How he volunteered his time and talent to ASA, which led to his involvement with ASA Michigan and eventually working on the ASA National Board of Directors.
· What it was like being the ASA Chairman during the COVID pandemic, and how he and the ASA Board responded to the challeng.
· His passion for politics and the importance of having an ASA representative in Washington, D.C.
· His personal experience working on legislative issues, participating in many Fly-Ins, and how ASA has made a significant difference in representing its members over the years.
· His advice to someone who is thinking about an automotive career.
· His plans for retirement and staying involved with the industry and ASA.
· The appreciation he feels for the many friends he’s met along the way.
Episode 104 – Electrification: The Next Step
With rising concerns of environmental change and the continuing advance of technology, there’s been a lot of talk lately about the impact of electrification and what it means to the average automotive repair business. This episode begins our exploration of what’s now and what’s next in electric powertrains as we talk with Tony Mossuto, owner of Everything Automotive in Jacksonville, Florida.
Tony’s shop has been providing hybrid vehicle service for about three years now, and it represents about 3% of his business. He’s ASE-certified as a Light Duty Hybrid/Electric Vehicle Specialist (L3), among other certifications. “Change won’t happen overnight,” Tony says, “And the independent repair shops have been dealing with changing automotive technology all along. This is no different.” As he points out in this podcast, a lot of the maintenance work will involve familiar systems like brakes, steering & suspension, tires, electrical and diagnostic work. What will change is the need for the knowledge and equipment necessary to deal with advanced computer networks and control systems unique to EVs.
Listen in as Tony shares his thoughts on such topics as:
· Why hybrids and electric vehicles are here to stay.
· The importance of getting trained before jumping into the market.
· Why most repair shops will continue to service both EV and ICE vehicles.
· The impact of electric vehicles in the shop.
· What new equipment will be required to service EV’s.
· Why shops servicing hybrids are probably already equipped to handle EV’s.
· What training is now available to help prepare for an electric future.
· The value of virtual EV training to himself and his technicians.
· The concerns over battery recycling and what is being developed to handle this.
· The growing need for more individualized training for different OEM systems.
· The challenge of finding service information on hybrids and EVs on some vehicles.
· The amazing talent we already have in our industry and the rise of a new crop of technicians to take us to the next level.
Episode 103 – Protect Your Business from the Growing Threat of Ransomware
In response to a growing number of ransomware and other cybersecurity attacks, the U.S. Department of Justice (DOJ) and the U.S. Department of Homeland Security (DHS), together with federal partners, have launched StopRansomware.gov, a website created to combat the threat of ransomware. In this episode, Steven Shipe, Business Development Manager for DELL Computers discusses the threat of malware and ransomware, why it’s real and what shop owners should be doing to protect their business, employees and customers from cyberattacks. You’ll also find more information for ASA members to access three recent webinars on the topic of cybersecurity available in the webinar library.
In a press release announcing the new government website, Attorney General Merrick Garland said: “The Department of Justice is committed to protecting Americans from the rise in ransomware attacks that we have seen in recent years. It is critical for business leaders across industries to recognize the threat, prioritize efforts to harden their systems and work with law enforcement by reporting these attacks promptly.”
Secretary Alejandro Mayorkas of the Department of Homeland Security added: “As ransomware attacks continue to rise around the world, businesses and other organizations must prioritize their cybersecurity. Cyber criminals have targeted critical infrastructure, small businesses, hospitals, police departments, schools and more. These attacks directly impact Americans’ daily lives and the security of our nation. I urge every organization across our country to use this new resource to learn how to protect themselves from ransomware and reduce their cybersecurity risk.”
Listen in as Steven shares his thoughts and philosophy on such topics as:
· How and why cyberattacks like ransomware are a growing threat to small businesses.
· The roughly $350 million in ransom paid to malicious cyber actors in 2020, a more than 300% increase from the previous year.
· How these cyberattacks continue to grow and the fact that there have already been multiple notable ransomware attacks in 2021.
· How StopRansomware.gov establishes a one-stop hub for ransomware resources for individuals, businesses and other organizations.
· How cyberattacks can happen and what the most common vulnerabilities are in the shop through such things as customer wifi and email.
· Why it’s important to keep your antivirus programs and firewalls up-to-date.
· The importance of training your employees in safe email practices.
· What support is available to help assess your current security and make improvements.
· Three webinars available to ASA members through the ASA Webinar Library in the member portal.
Episode 102 – Never Stop Learning
Steve Wuesthoff is a veteran and owner of PRO-CAT Auto Service in Toms River, NJ. He’s also a World Class Technician with a mission to help other shop owners succeed. From his passion for learning to his commitment to share what he knows as a shop owner and technician, Steve represents the best of the best in our industry. Hear all about it as Steve discusses the many ways he’s decided to give back to the automotive service industry, and his plans for doing that well into retirement. It’s an exercise in excellence that can benefit us all. Listen in as Steve shares his thoughts and philosophy on such topics as:
· What he learned serving in the U.S. Army and how that impacted his career choice to open a repair shop.
· How achieving World Class Technician status inspired him to continue learning.
· Why sharing his expertise and experience contributes to developing tomorrow’s technicians through his involvement with his local CTE program Advisory Council.
· The many other ways he gives back to the industry and his community.
· What he sees as the greatest challenges facing our industry, and why he thinks we’re up to meeting them.
· His unusual succession plan to become a coach in retirement.
· Steve’s advice to new shop owners entering what has become a fast-changing industry.
Episode 101 – Collision Programs Closing at Alarming Rate
It’s no secret that Career & Technology Education (CTE) programs at the secondary and post-secondary school level have been struggling, but the issue is particularly acute when it comes to collision repair CTE programs. In this episode, we talk with George Arrants, VP of the ASE Education Foundation, on the rapid decline in collision CTE programs and the implications for the collision industry. Although this decline has been going on for some time, the reasons behind it may surprise you. Reversing this trend is not just important to ensuring an ongoing supply of properly-trained, entry-level technicians—it’s critical to the future success of the collision industry. Listen in as George comments on topics such as:
· His industry background and role at the ASE Education Foundation.
· How the ASE Education Foundation accredits secondary and post-secondary CTE programs and supports apprenticeships.
· The declining number of collision CTE programs in the United States.
· The real reasons behind the closing of collision CTE program and what needs to be done to reverse this trend.
· The serious impact this has on finding the technical talent we need in collision shops to ensure our future success.
· What the collision industry can do to help address this issue.
· Why other segments of the repair industry don’t suffer from the same declines and what we can learn from their experience.
· How ASA members can help to support CTE programs in their local communities.
· Why raising awareness of this growing problem should be a top priority within the collision industry.
Episode 100 – ASA Chairman Plans for the Future
In a special ASA Podcast to mark our 100th Episode, meet Fred Hules, the newly-elected Chairman of the Automotive Service Association. Fred steps into the role after working as Chairman-Elect with previous chairman, Bob Wills through the lockdowns and chaos of 2020. But if coping with the pandemic was a challenge, Fred sees 2021 as the opportunity for ASA. From a rededication to growing the association, to improving our communication on the true ROI of membership, he shares his vision for the immediate future, while remembering the work of so many that came before us to build a national association that has and continues to make a difference in the automotive service industry. Listen in as Fred comments on topics such as:
· His past experience, which led him to open his own business.
· How he grew that business over the years with the help of his peers in ASA.
· His thoughts on taking the helm after a tumultuous 2020.
· Setting ASA priorities as we come out of the pandemic.
· Focusing on growing ASA and reaching out to new members.
· The agenda for 2021-22.
· What he sees as the greatest challenges facing all associations.
· Getting back to live events.
· Remembering and thanking the volunteers and many others who work to support the ASA mission of service to the membership.
Episode 99 – ASA-Texas Focuses on Growth
In this episode, we continue our conversation with Kathryne Buckley-Tessem about her role as the Executive Director of ASA-Texas. In the second of two podcasts, she talks about how the ASA-Texas Board is focused on growing the membership in the affiliate organization as we all continue to recover from the impact of the pandemic. From creating new systems to deal with a changing industry, to working with her volunteer leadership to learn all she can, Kathryne shares her views on the most pressing issues facing the organization and the opportunities she sees ahead for meeting existing ASA members and recruiting new ones. Listen in as Kathryne shares her thoughts on:
· The structure of ASA Texas and how it’s organized
· Her role as Executive Director and how her background and experience will help grow the organization.
· Looking forward to meeting the ASA members at Chapter meetings.
· Leveraging her experience in sports marketing to promote ASA-TX meetings & events.
· The makeup of the ASA-Texas leadership and how the volunteers play a key role in supporting ASA programs and events.
· Sharing her thoughts on some goals, plans and the vision for ASA-Texas
· Her take on the biggest challenges facing ASA-Texas
· Visit the ASA-Texas website at www.asatx.org to learn more
· You can contact Kathryne by email at asatexasinc@gmail.com
Episode 98 – Growing Up in the Business
Kathryne Buckley-Tessem is the new Executive Director of ASA-Texas. She’s also the daughter of Jeff Buckley, a name many of us are familiar with from his shop video’s. In the first of a two-part podcast, we talk with Kathryne about growing up in the business and how it helped her discover her desire to serve. She also shares her personal story about how she moved from the world of sports management to her present position with ASA-TX. Along the way, Kathryne offers a glimpse into the lives of a family who has made a difference in their local community and our industry. It’s a story with a few surprises.
Listen in as Kathryne shares her thoughts on her father, Jeff, her family and her own interesting journey on the path to serve as she discusses:
· Her love for athletics in high school and growing up
· Achieving her degree in Sport Management at Texas A&M University
· Working with amateur and professional sports organizations
· How starting a family changed her professional life
· Why she transitioned from working in the sports industry to event & non-profit consulting
· Her passion for helping and serving others
· Growing up in the industry with her father, Jeff Buckley
· How the family came to settle in Midlothian, TX when Jeff found the perfect location for the shop he always wanted.
· The story of how My Father’s Shop got its name and what it really means.
Episode 97 – The Future of the Automotive Workforce
In this episode, we talk with Kim Hickey, Client Fulfillment Director, Coach and Trainer at the Automotive Training Institute. Kim moderated the panel on the Future of the Automotive Workforce and raised some of the thorniest issues we face as an industry in attracting, developing and keeping the technical talent we all need now and for the future. From the evolution of what it means to be an automotive technician, to facing our own shortfalls in taking direct action in meeting the challenge, in many cases we have no one to blame but ourselves for the situation we find ourselves in today. Hear all about it as we explore what we don’t know, what we need to change and what we need to do to ensure that we’ll have the business and technical talent we’ll all need to survive and thrive in the 21st Century.
In this episode, Kim shares her thoughts on how the Future of the Automotive Workforce panel came about and how it explored the most challenging issues facing show owners today. Hear all about it as she discusses:
· How Kim got started in the automotive service industry with her own shop in Arizona and found her calling as a coach, mentor and trainer with ATI.
· How Kim personally works to train the next generation of trainers in the industry.
· Why there’s a shortage of technicians and people getting into our industry.
· What the industry is doing to address these shortages.
· Where we’re falling short in cultivating the talent we do see coming into the shop.
· How the requirements for becoming an automotive technician have evolved.
· What we need to do as an industry to help the educational system increase the supply of new technical talent.
· The biggest barriers to those thinking of entering our industry and the cost involved in education, training and tools.
· How the competition for the technical talent we need goes far beyond our own industry and who those competitors are.
· Why we’re not doing nearly enough to tell our story about how the automotive industry can offer a rewarding, secure career with opportunities for growth and advancement that remain largely unknown and unappreciated by parents and career counselors.
· For more information, you can contact Kim at khickey@autotraining.net
Episode 96 – Virtual Interactive Diagnostic Challenge Combines Fun and Learning
In many ways, the recent ASA X50 Conference & Expo provided the opportunity to try some new things. One great example of this was the Interactive Diagnostic Challenge presented by Brin Kline and Rich Falco, with the support of CTI, WTI, and Training by Techs. At the heart of all associations is the need to provide relevant information and ongoing learning to the membership, and the past year presented some unique challenges to accomplishing that goal. With the sudden reliance on virtual events came a new appreciation of the value such events can provide. From savings on training expenses for travel, lodging and meals, to the opportunity to receive important training information at your convenience via recorded sessions, panels and vendor interaction. It’s become more and more obvious that even the live events will have a virtual component going forward, and some of those virtual components will represent fun ways of learning while building relationships through cooperative competition.
In this episode, Brin and Rich share their thoughts on how the Interactive Diagnostic Challenge came about and how it became one of the most successful sessions at the ASA X50 Conference. Hear all about it as they discuss:
· How they share their knowledge and experience as successful shop owners through training.
· How the Interactive Diagnostic Challenge was created and why.
· The process of developing a fun, interactive way of sharpening diagnostic skills through friendly competition.
· Why the X50 Conference was the perfect venue to introduce this new virtual training opportunity.
· What they learned from the experience to improve and grow the virtual training experience.
· The teamwork involved in building the first Interactive Diagnostic Challenge.
· The feedback from those involved and how this might impact virtual events to come.
Episode 95 – Gary Smith on the Need for PWM Training
Keeping up with automotive technology requires ongoing training. That’s particularly true when it comes to learning more about Pulse Width Modulation (PWM). Gary Smith of DiagNation knows that better than most, but these days it’s as much about radio frequencies as it is basic electricity. The type of things we need to know about range from basic electrical components and circuits to how transistors affect current flow and signal generation in order to properly interpret waveforms. Gary talks about developing new types of test equipment to measure radio frequency signals, which offers the potential for faster and less-invasive test procedures. It’s not just about what we’re learning, but how we’re learning it! If you want a look ahead to where we’re going with automotive control systems, this podcast is for you!
Among the many topics discussed, you’ll hear about:
· Part of the gap between training and understanding comes down to the basics.
· Understanding the physical mechanism and the electrical behavior behind it is more important than ever before.
· Knowing how Pulse Width Modulation in its base form works allows one to expand their diagnostic capabilities between different models and manufacturers.
· How to work the basics into advanced training to enhance your understanding of what the test equipment is telling you.
· How modulation works and is used in modern automotive applications.
· Why understanding signal processing allows you to improve your diagnostic skills to answer over 90% of all diagnostic questions you encounter.
· The role of Pulse Width Modulation in ADAS control systems.
· Why you’ll never outgrow the knowledge of basic signal processing.
· How much of this training applies to the new challenges technicians will face as the vehicle fleet moves towards electrification.
Episode 94 – ASA Welcomes Mark Mills Back as the Advance Auto Parts Sponsored Benefit Provider Representative
Change is a constant in the automotive service industry, with roles and responsibilities shifting on a regular basis. In this episode, we welcome back Mark Mills as the representative for Advance Auto parts, one of the Sponsored Benefit Providers providing support, training and benefits to help ASA members drive their business forward. This podcast was recorded just before the ASA X50 Conference and Expo. Hear all about it as Pete and Mark fill us in on some of the new resources available to ASA members to improve communication with their customers and build trust and confidence in that relationship. Among the many topics discussed, you’ll hear about:
· Mark talks about his history working with ASA members as one of our sponsored benefit providers and his new role managing the regional sales team.
· Mark’s plans for growing the support Advance provides for ASA members as part of his new responsibilities.
· Pete’s new role as his responsibilities grow within Advance as he discusses the latest updates to the Advance Auto Parts program for ASA members.
· The training support Advance provides as part of the ASA program.
· The upgraded labor warranty to 24 months/24,000 miles.
· Some of the new benefits being added to the Advance program, and a few you may not be aware of, like roadside assistance for Diehard batteries.
· The ongoing virtual training available from Advance to help your technicians keep up with rapidly advancing automotive technology, like the Virtual Classroom.
Episode 93 – The ASA X50 Conference Offers Outstanding Value!
The ASA X50 Conference & Expo is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! In this episode, we talk with Ray Fisher, ASA President & Executive Director on why you need to be there and how the time spent will help you drive your business forward. Listen in as Ray describes the cooperative effort between ASA National staff, the ASA Affiliates and the many industry partners and supporters who helped bring the X50 Conference and Expo to life! From the very affordable training to the networking, exhibits, forums and fun, the X50 Conference is a virtual experience unlike any other you’ve seen. Come and join us for the learning, insights, information and prizes being awarded during the event! Whether you have a mechanical or collision repair business, the X50 Conference has something for every member of your team. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). It will be time well spent!
· Experience the wide choice of management and technical training sessions that will help you develop your team and drive your business forward.
· Attend the Technical and Management training and discussions on the latest trends in the automotive service and collision industry with some of the top trainers in the industry.
· Take advantage of the unique networking experience with industry experts in an interactive, virtual forum.
· See and learn more about the top products and services from X50 sponsors and vendors that will help you build efficiency in both front and back of your business.
· Join us for Happy Hour in the lounge and maybe take home one of the special prizes in store for the lucky winners!
· Remember, all sessions will be recorded for later, on-demand viewing for up to four weeks after the event.
· Get the latest information from the OEM’s that will be there to share technical training and their thoughts on vehicle electrification and what it means for your business and the automotive service industry in the years ahead.
· Registration is open, but time is running out! To see all of the training sessions available, click the link above, or visit the ASA Website at www.asashop.org to register and view videos and other details of the ASA X50 Conference.
Episode 92 – The ASA X50 Conference Offers Something for Everyone in the Shop!
The ASA X50 Conference & Expo is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! In this episode, we talk with X50 sponsors Jim Gray from AutoZone, Pete Massini from Advance Auto Parts and Steven Shipe from Dell Computers on what you’ll find at their virtual exhibit booths. Find out about some of the show specials and prizes being awarded during the event! Whether you have a mechanical or collision repair business, the X50 Conference has something for every member of your team. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). Hear all about why you need to be there!
· A wide choice of management and technical training sessions that help you develop your team and drive your business forward.
· Technical discussions on the latest trends in the automotive service and collision industry.
· A unique networking experience with industry experts in an interactive, virtual forum.
· Top products and services from X50 sponsors and vendors that will help you drive your business forward.
· Special prizes in store for the lucky winners!
· All sessions will be recorded for later, on-demand viewing for four weeks after the event.
· The latest information on vehicle electrification and what it means for your business and the automotive service industry in the years ahead.
· To see all of the training sessions available, click the link above, or visit the ASA Website at www.asashop.org to register and view videos and other details of the ASA X50 Conference.
Episode 91 – The ASA X50 Conference Offers Insights into OEM Technology
The ASA X50 Conference & Expo is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! In this episode, we talk with Maryann Croce about her class on The Invisible Culture, along with Mark Allen from Audi and Jason Sanders from Nissan about some of the new technology from the OEM’s that will impact both mechanical and collision shops in the years ahead. Whether you have a mechanical or collision repair business, the X50 Conference has something for every member of your team. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). Hear all about why you need to be there!
· A wide choice of management and technical training sessions that help you develop your team and drive your business forward.
· Technical discussions on the latest trends in the automotive service and collision industry.
· A unique networking experience with industry experts in an interactive, virtual forum.
· All sessions will be recorded for later, on-demand viewing for four weeks after the event.
· The latest information on vehicle electrification and what it means for your business and the automotive service industry in the years ahead.
· To see all of the training sessions available, click the link above, or visit the ASA Website at www.asashop.org to register and view videos and other details of the ASA X50 Conference.
Episode 90 – The ASA X50 Conference & Expo Offers Top Trainers!
The ASA X50 Conference is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! In this episode, we talk with Kim Walker, Roger Cada and Scott Brown about some of the training sessions you’ll find available from the best trainers in the industry. Whether you have a mechanical or collision repair business, the X50 Conference has something for every member of your team. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). Hear all about why you need to be there!
· A wide choice of management and technical training sessions that help you develop your team and drive your business forward.
· Technical discussions on the latest trends in the automotive service and collision industry.
· A unique networking experience with industry experts in an interactive, virtual forum.
· All sessions will be recorded for later, on-demand viewing for four weeks after the event.
· The latest information on vehicle electrification and what it means for your business and the automotive service industry in the years ahead.
· To see all of the training sessions available, click the link above, or visit the ASA Website at www.asashop.org to register and view videos and other details of the ASA X50 Conference.
Episode 89 – The X50 Conference Offers a New Virtual Experience!
The X50 Conference is a new virtual training and trade show event with a twist. With 50 of the top trainers in the industry, a convention-center feel, and opportunities for networking, one-on-one vendor meetings, and much more, it’s a two-day event that delivers a truckload of value! Listen in as we begin a four-part series spotlighting what you’ll find, what you’ll learn and what you’ll experience at an event unlike any other in the automotive service and collision repair industry. In this episode, Julie Massaro (ASA-CO), Diana DeLeon (ASA-AZ) and Deb Bullwinkle (ASA-IL) talk about how the X50 Conference was created and all that is has to offer to attendees. It all happens April 30 – May 1st. Registration is open now at ASA X50 Automotive Conference & Expo (vfairs.com). Hear all about why you need to be there!
· Management and technical training sessions that help you drive your business forward.
· Discussions on the latest trends in the automotive service and collision industry.
· A unique networking experience with industry experts in an interactive, virtual forum.
· Information and equipment to enhance your business immediately.
· Breakout sessions, panel discussions and even a “Happy Hour” in our new digital environment.
· All sessions will be recorded for later on-demand viewing for four weeks after the event.
· The cooperative effort between ASA National and all of our Affiliates that created a unique industry experience.
· The first of four podcasts that will fill you in on all of the excitement and learning opportunities the X50 Conference has to offer!
Episode 88 – TechForce Foundation – Promoting “New Collar” Automotive Careers
Jennifer Maher is the CEO of the TechForce Foundation, a nonprofit 501 (c) (3) organization with the mission to champion students to and through their education and into careers as professional technicians. Their vision is to harness the collective resources of the transportation industry to develop tomorrow’s workforce of qualified technicians. TechForce makes it their business to increase awareness and enthusiasm for the profession and provide the resources to help access quality education for those with financial need and make the connection between future techs and the automotive service industry through mentorship and career development opportunities. Listen in as Jennifer discusses:
· The new TechForce Community resource being built right now.
· Their work in addressing the technician shortage for the auto, truck and collision industries, among others.
· How TechForce harnesses the power of the industry to help find and cultivate the technical talent the automotive service industry needs.
· The evolution of TechForce over the years from a scholarship organization into a bigger idea.
· The TechForce Community experience: LinkedIn meets Match.com
· The value of Gaming in the outreach for new talent.
· Creating a Career File for the next generation.
· Resources for finding scholarships, schools and automotive careers.
· Jointechforce.org allows you to create profiles to join the network and engage with other technicians, mentors, employers, education and more!
· Traveling the country to explain our “New Collar” careers in the automotive industry.
· Using technology to connect future techs globally.
· The Future Techs Rock and Techs Rock Awards.
· The Women Techs Rock Initiative.
Episode 87 – Advanced Vehicles Require Advanced Repair Procedures
Today’s vehicles are marvels of modern technology. From computer-controlled engine management to Advanced Driver Assist Systems (ADAS), even the most average car or light truck is a rolling computer network. Making sure all of these systems are working properly after a collision requires advanced equipment and highly-trained technicians, along with a new list of standard repair procedures to ensure a safe and complete repair. The investment in equipment and training alone is significant for collision repair facilities, and it’s reasonable to conclude that there must be a return on that investment to allow the business to continue investing in the people and equipment necessary to keep up with advancing vehicle technology. In this episode, ASA Collision Director Mike LeVasseur explains the work done by the ASA Collision Operations Committee in cooperation with other industry associations to help educate shops and insurance companies on the necessity of properly compensating shops performing pre and post-repair vehicle scans. Listen in as Mike discusses:
· Why ADAS-equipped vehicles need to be scanned for trouble codes as part of the estimating process for determining the true extent of collision damage.
· The process the ASA Collision Operations Committee (COC) used to identify the issues surrounding vehicle scanning.
· How the COC reached out to the Society of Collision Repair Specialists (SCRS) and Alliance of Automotive Service Providers (AASP) to work together as an industry to help find a solution to the compensation question.
· What the insurance providers need to know about how repair procedures are changing in the face of advancing vehicle technology.
· Why the recent ASA Position Statement on Vehicle Scanning is a great example of industry cooperation for the benefit of all collision repair shops nationwide.
Episode 86 – From Customer to General Manager
Dan Levin discovered his passion in an unusual way-by accident. After traveling in Europe and college, he moved to Boulder, Colorado where he ran a rental car operation and became a customer of Pellman’s Automotive Service. One of those repairs resulted in finding his career path as an ASE Certified technician who worked his way up to become General Manager, thanks to the help, training and trust from independent shop owners Brad and Lisa Pellman, Dan is another of our next-generation leaders who believes strongly in his customers, his team and his own passion for the automotive service industry. Listen in as Dan discusses:
· How buying a used International Scout led him to his career.
· His role as General Manager at Pellman’s Automotive Service in Boulder.
· His pride in being an ASE-Certified professional and work to help his technicians achieve Master Certification.
· How hybrid vehicles represent a substantial piece of their market.
· Why keeping his technicians up to speed on the latest technology is one of his biggest challenge, and how he meets that challenge.
· Why finding qualified technicians is a matter of reputation and messaging.
· How his best technicians often come from different parts of the country.
· Maintaining a formal employee training program during COVID.
· The attraction for and excitement he finds in the automotive industry.
· The importance of investing in your employees.
· Why overcoming perceptions of our industry is key to attracting the next generation.
· The value of virtual training and the discussion it brings to the process.
· How the business supports the community and vice-versa.
· Why he couldn’t do it without his dedicated staff.
· Developing his business skills through training and talking with peers.
· How he sees ASA as critical to our industry’s success.
Episode 85 – Building a Future and Making a Difference
John Glosek grew up in Pennsylvania loving golf and muscle cars. He built his first engine at 16 and worked in a machine shop, honing his automotive skills in high school. After earning degrees in business management and automotive technology, he followed his passion and now works for Steve Horvath as the Service Manager at Jeno’s Auto Service, Inc. in Littleton, Colorado. John is a thirty-something and one of the next generation of leaders in the automotive service industry. Listen in as John discusses:
· How he found his love for anything automotive in a small town with lots of muscle cars and mentors.
· His pride in being an ASE-Certified professional.
· John’s insights into what he sees as the biggest challenges for himself and our industry.
· What shop owners need to do to find and keep top technicians in the business.
· Working with different generations in the shop.
· How he grows entry-level technicians into Master Techs.
· Keeping up with changing technology and how training needs to change.
· The industry shift to electrical diagnosis and what’s on the horizon.
· Maintaining his work/life balance.
· The Hands of the Carpenter Charity everyone at Jeno’s supports.
· How he’s preparing for what’s next and how ASA has helped his career.
Episode 84 – Great Ideas for Finding and Developing the Next Generation of Technicians
Dave Hinz is the owner of Mastertek Auto Repair in Algonquin, IL. Like many in the automotive service industry, his interest in fixing what’s broken started early. He founded Mastertek in 2002 and never looked back. The opportunities for growth are there for those who recognize them, and Dave’s philosophy of treating customer like family have served him well over the years. That said, there are quite a few things that keep him up at night as he works toward building his business in the face of significant challenges for his shop in particular and our industry in general. His proactive involvement with his local college automotive program and a few high school programs show how shop owners can make a difference in attracting and training the talent we need to succeed! Listen in as Dave discusses:
· His constant efforts to evolve and change.
· How our industry is changing rapidly.
· Succession planning for his son to take over the business.
· The challenge of finding qualified technicians.
· How virtual training has become in integral part of his process.
· The generational differences when it comes to training.
· His involvement with the Grow-A-Tech Scholarship.
· How his work with the local high school and college automotive programs has provided insight into the next generation of technicians.
· Why he’s working to make a difference in attracting the talent we need and providing a vision for the future for those interested in an automotive career.
· How he’s giving back to the industry and the next generation.
· The value of internship programs in developing young technicians.
· Being part of the change at ASA-Illinois.
· How ASA provides the voice for our industry and why ASA members are a vital part of the process.
· How he keeps a work/life balance to avoid burnout and remember what’s important.
Episode 83 – Building on Your Passion and Giving Back
Brian Smith is the owner of Gig Harbor Automotive Service in Washington State. He started in the business when he was 16 years old, working in a gas station for what would become his future father and mother-in-law. His journey to own his own repair shop will be familiar to many ASA members who represent the baby boomer segment of our industry. Brian learned on the job and earned Master Technician status, but along the way he realized his interests were more in line with working on the business rather than in it. That dream was realized in 2008 when he and his wife opened Gig Harbor Automotive Service. Listen in as he discusses:
· Learning on the job and discovering his true passion.
· How his involvement as an ASA member led him to find his shop in Gig Harbor.
· How the COVID pandemic affected his diverse customer base and his business.
· His preference for traditional live training, but appreciation for the virtual events.
· Why finding qualified technicians is a major concern.
· How apprenticeship programs may be one answer to the problem of finding talent.
· His succession plan for the business.
· How ASA has contributed to his success and the value he sees in getting involved with an association.
· The challenges he sees facing the industry, such as providing proper compensation for the skill level necessary to be a successful technician.
· Looking into innovative ways to attract the next generation into the industry.
· His involvement with the Advisory Council of a local Career & Technology Education program.
· What he does to achieve a work/life balance in today’s market.
· How he’s giving back to help the next generation of shop owners just as he was helped.
Episode 82 – Growing Up in the Business and Preparing for the Future
Jake McLaughlin is another one of our next-generation of business leaders in the automotive service industry. In this episode, Jake talks about how his dad, Randy, started as a mobile technician before founding the family business, National Automotive Repair in North Phoenix in 1997. He joined the National Automotive team ten years ago doing basic maintenance and learning the trade he grew up around. From the importance of taking care of your customers, to the challenges our industry faces in coping with the incredible pace of technological change, Jake offers his perspective on what we need to succeed. Listen in as he discusses:
· Learning on the job and preparing to take over the business.
· Working as a service manager while wearing a number of hats.
· How he’s training to prepare for his future in the shop.
· What he sees as his biggest challenges for taking over the business.
· The importance of keeping up with advancing automotive technology.
· Showing and promoting the many opportunities available in pursuing an automotive career.
· Why ongoing learning is a given in any career these days.
· How his business uses ASE Certification to help keep their technicians up-to-date.
· The challenges in learning how to use new technology in the shop.
· Why specialization may be the answer for some shops in coping with electrification.
· How COVID has affected the business and how they’ve recovered.
· Why using YouTube videos in their marketing works for them.
· Maintaining his life/work balance with outdoor activities and being a fellow Podcaster talking about his bowhunting hobby at BowhuntingAZ.
· His involvement with ASA Arizona and how ASA has helped his business and his personal development.
Episode 81 – Bringing our industry UP! We’re in this together—let’s learn from one another.
Phil Carpenter is a young man with a lot of responsibility as the Director of Operations for Urban AutoCare and Avalon Automotive. He’s also the President of the ASA Colorado Mechanical Division and has a keen interest in local legislative and community issues. Urban and Avalon Owner Brian Sump has a lot of faith in Phil’s abilities. As one of the next-generation of business leaders, Phil represents a new face with new ideas. Listen in as he discusses:
· How he started young in the industry attending UTI and working for an Audi dealership before going into the independent segment.
· His role as Director of Operations for a growing number of locations.
· Their strategy of acquiring good shops and making improvements
· His typical day managing multiple locations.
· The challenges in finding the right technicians.
· The importance of developing technicians internally to “grow your own.”
· Urban’s apprenticeship program and the value it provides.
· Using every avenue to recruit technical talent.
· Getting involved with the local Automotive Technology Programs.
· His views on the biggest challenges facing our industry.
· How we can help the next generation of technicians.
· The importance of ongoing education and training.
· How he maintains his life/work balance and the importance of family.
· What we’ve learned from the pandemic and what’s going to stick.
· Phil’s perspective on the value of ASA membership.
Episode 80 – Running a shop while running for Mayor
Mike Charewicz is the owner of Accurate Auto Clinic in Des Plaines, IL, and when it comes to getting involved in politics, he’s literally all-in. ASA members are no strangers to political activism, and in this episode, Mike talks about his candidacy for Mayor of Des Plaines and how running a repair shop has prepared him for the job. Listen in as he discusses:
· How he started young in the industry and made the transition into working on today’s high-tech vehicles.
· Why he’s running for Mayor of Des Plaines, IL.
· Giving back to his community to make sure it keeps growing.
· How he got into politics a decade ago.
· Balancing running a business with running a city.
· Campaigning in the age of COVID and current political climate.
· Why customer service skills helped prepare him for the challenge.
· His work outside the business with the local community college.
· Offering internships to young technicians to help fill his talent needs.
· The value his ASA membership has brought to his business and his life.
Episode 79 – Tanks, Trucks & Technicians: Dwayne Myers talks about the keys to our future.
Dwayne Myers is the President & CEO of Dynamic Automotive, a multi-shop automotive repair business in Maryland. He’s an Army veteran, Master Technician and believes strongly in taking care of his team. “Helping employees accomplish their goals is the key to the future,” he says. With weekly leadership ZOOM meetings, benefits like paid training and a vision for the future, listen in as Dwayne discusses why Dynamic Automotive is successful and his commitment to keeping that success going. You’ll hear Dwayne’s thoughts on such topics as:
· Congratulating his employee Jason Sexton for being selected as the first AAPEX Service Advisor of the Year.
· How working on tanks in the military led to his automotive career.
· Meeting his business partners, Lee and Jose.
· Getting involved in a new building construction and being voted CEO.
· How he grows his own technical talent using their Quick Lube business.
· Dynamic’s successful apprenticeship program.
· How he uses training and career paths to develop his team.
· Why ongoing training is essential and expected.
· What he sees as his biggest challenge in the shop and our industry.
· How Dynamic met the COVID challenge to the business.
· Dynamic’s community involvement outside the business and his help for Wounded Veterans through Platoon 22.
· His interests outside the business that helps deliver his work/life balance.
· The value his membership in ASA provides for his business and the importance of that advocacy to the power of the independent repair community voice in Washington.
Episode 78: Is Virtual Training Here to Stay?
Ryan Kooiman, Director of Training for Standard Motor Products, delivers a lot of technical training to the aftermarket. In this episode, Ryan talks about how COVID has changed where and how that training will be delivered as we emerge from the pandemic. Hear all about how Ryan got into training and how Standard Motor Products supports the independent repair community pre-COVID with over 2500 live training events per year, and is continuing that training support with virtual events reaching more than 20,000 technicians as we work through the impact of the pandemic. Listen in as Ryan discusses a wide range of topics, including:
· How live technical training gave way to a new wave of virtual learning in 2020.
· Why the SMP transition to virtual learning was smooth and effective.
· What SMP has learned from the virtual training experience to better connect with their audience.
· How we can do a better job of delivering training and engaging technicians.
· Why virtual training is here to stay and will be part of the live training process going forward.
· What we’ve learned from the COVID virtual training experience.
· The growing appreciation of the value of distance learning.
· The importance of getting back to live training events as quickly as possible.
Episode 77: Mike Anderson talks about the 2021 Collision Repair Market and how the pandemic is giving collision repair shops a glimpse into the future.
Mike Anderson is the President and Founder of Collision Advice. Mike’s experience as a former shop owner, mentor, coach, consultant and one of the most popular trainers in the collision repair industry gives him a unique perspective on where the collision industry is and where it’s going. Listen in as Mike shares his outlook for 2021 as the collision industry continues to recover and position itself for life after COVID. Hear all about it as Mike covers such topics as:
· How he got started in the collision industry and built a successful business with WagonWerx in Virginia.
· How the shops in his network are weathering the pandemic and what works best to help the most successful through it.
· What major issues and influences in 2020 will impact the collision industry going into 2021.
· How automotive technology is impacting claims and why the COVID crisis offers a glimpse into the future of repair volumes.
· What Mike’s Who Pays for What survey has done to advance the collision industry and what he’s learned over the past five years.
· What the biggest challenges will be as we enter 2021, and what the collision industry needs to do to meet them.
· Mike’s advice on how every shop can improve their operations by doing this one thing.
Episode 76 - Fighting for Independent Repair Shops in Washington, D.C.
Bob Redding, ASA Washington Representative, is fighting for the independent service industry. In this podcast, Bob wraps up the year and talks about the important issues and legislation that will impact everyone working in automotive service and collision repair shops across the nation. Hear all about it as he discusses the current COVID relief package and how ASA members are engaging their legislators in unprecedented numbers to get the help we need to weather the pandemic. Hear all about how ASA has your back and fights for the independent repair community in many ways, including :
· How ASA is fighting for additional COVID-19 relief as members continue to cope with the business impact from the pandemic.
· ASA’s opposition to another Cash for Clunkers program that negatively impacted independent repair shops the last time it was tried.
· Focusing ASA resources on where they will do the most good for our members and the industry at large.
· What the new round of Paycheck Protection Program funding contains for independent repair shops.
· What the Right to Repair initiative in Massachusetts is now law and what it means for the independent repair industry.
· The importance of data access to independent repair shops.
· What we can expect to see on the data access front in 2021.
· The continuing attacks on periodic motor vehicle inspection programs at the state level and their growing importance as we move toward ride sharing and autonomous vehicles.
· Why ASA is advocating for codifying the use of OE repair procedures for the collision industry.
· ASA’s new Emissions Tracker and the growth of electrification by vehicle manufacturers, as an anticipated push for air quality grows with the new administration in Washington.
Episode 75 - Clark Plucinski on his work with the Collision Repair Education Foundation.
Clark Plucinski has been a well-known name in the collision repair industry for over 45 years. He's been a multi-shop owner, served on the I-CAR Board and spent the last four years as the Executive Director of the Collision Repair Education Foundation (CREF). Clark recently announced his retirement, and shares his thoughts on his work with CREF supporting the education of the next-generation of collision technicians and what we need to do to continue developing new talent in the age of COVID. Hear all about it as Clark discusses:
· His retirement plans and the birth of his first grandchild.
· Clark’s career and how he built True2Form, one of the first large collision MSO’s.
· How his industry involvement contributed significantly to his success.
· What the Collision Repair Education Foundation does to help collision training programs nationwide.
· How CREF is working to attract and train tomorrow’s collision technicians and build a bridge to employment.
· What a collision business needs to foster and grow their entry level technicians.
· The devastating impact the pandemic has had on CREF.
· How CREF has succeeded in attracting talent for the collision industry.
· What CREF will need to succeed going forward.
· For more information visit https://www.collisioneducationfoundation.org
Episode 74 – Bobby Bassett on Retirement and his Training Career
Bobby Bassett is a name many technicians and shop owners will recognize. He’s been one of the most well-known trainers in the industry during his time as National Training Manager for North America for Gates, and was most recently honored with the AWDA Excellence in Education Award. He’s also recently retired, so we thought it would be a good time to catch up with Bobby to share his wisdom and commitment to a lifetime of service to the automotive service industry. Listen in as Bobby discusses:
· Gratitude for the recognition he’s received throughout the years.
· His recent retirement from Gates.
· His role as Chairman of the Board of ASE.
· The Gates Tools for Schools Program he managed.
· How he got into training at Gates and grew the program globally.
· His support for training through the ASE Education Foundation
· The growing importance of training to keep up with vehicle technology.
· How working together with instructors can help secure our future.
· How Gates Global training helps identify common problems
· His advice on how you can get involved and pay it forward.
Episode 73 – New PAVE Event Spotlights Virtual Training and Industry Cooperation
The inability to offer live training events during the pandemic has impacted every sector of the automotive service and repair industry. But, as with challenges past, the resilience of the aftermarket has shown itself once again with the debut of the PAVE Virtual Training. Scheduled for January 8-10, 2021, the Professional Automotive Virtual Education (PAVE) event is the result of the cooperation between 14 leading automotive industry organizations from across the U.S. In this special panel interview, we’ll talk with Jeff Lovell, Executive Director of ASA Northwest, G. Truglia from Technical Service Training (TST) and Mark Warren from WorldPac about how they are going about forming a new training community for today and tomorrow. Hear all about it as we discuss:
· How PAVE was created and who was involved.
· The cooperation between a diverse group of aftermarket organizations in founding PAVE.
· The growth in popularity of virtual training during the pandemic.
· The value and benefits of virtual learning events.
· How the group mustered the best training providers in the industry for a national virtual event with the potential for a global reach.
· The training available at PAVE.
· How they incorporated virtual networking into PAVE
· Why attending PAVE may be the best training experience of 2021!
· For more information, click HERE.
Episode 72 – Scott Brown Talks About Diagnostic Network and What’s Next
If you don’t recognize the name Scott Brown, you’ll probably recognize some of his work over the years. Together with Brent Black, Scott founded the International Automotive Technicians Network (iATN). Along with his wife, Cindy, Scott is the co-owner of Connie & Dick’s Auto Service Center in Claremont, California. His most recent achievement was launching Diagnostic Network, an information resource for technicians worldwide. Hear all about it as Scott talks about how he got started as a technician and his career to date. It’s a fascinating story from someone who has made a difference! Listen in as Scott covers such topics as:
· How a chance meeting led to the creation of iATN with Brent Black
· His fascination with computers that led him to become a diagnostic technician.
· How sharing information with other technicians grew into one of the most recognized technician websites in the automotive industry.
· His commitment to training and how he’s working to keep others up to speed on the latest technology.
· How Diagnostic Net was created and its mission to bring and share information.
· Scott’s thoughts on how technicians are needed more than ever before to service the highly complex vehicles of today.
· For more information on Diagnostic Network, visit their website at www.diag.net
Episode 71 – Planning for Accidents and Return to Work
No matter how well we train or plan, accidents will occasionally happen. Brian Risen is President of AmeriTrust CONNECT, an ASA Sponsored Benefit Provider. Their specialty is Workman’s Compensation Insurance, and in this episode, Brian offers tips and advice on how best to plan for an accident and get employees back on their feet should the worst happen. Listen in as Brian outlines the benefits of a Return To Work Program and how the data shows that getting back to work as quickly as possible can actually improve an employee’s recovers. In this podcast, Brian covers such topics as:
· How a Return To Work Program can help a small business owner reduce the cost of their Workman’s Compensation while increasing the health and happiness of their employees.
· The benefits to an injured employee of getting back to work as quickly as possible. What the statistics show.
· How to get an injured employee the care they need.
· Is contracting COVID-19 a reason for a compensation claim?
· When should you file a workman’s compensation claim?
· Where shop owners can find the workman’s compensation regulations in their state.
· What you should be thinking about and planning before an accident happens.
· Talking to a doctor about bringing an injured employee back to work.
· Identifying light work duties as part of your plan.
· How AmeriTrust CONNECT continues to support their clients through the pandemic.
Episode 70 – MSO Symposium Goes Virtual
As with every other live event scheduled for 2020, the 9th ASA MSO Symposium will be presented in a virtual format due to the Coronavirus pandemic. Scheduled for November 9-13th, the MSO Symposium will be presented in 90-minute segments each day, providing insight and guidance on the most important issues facing the collision repair industry today and tomorrow. Best of all, this year the MSO Symposium is free to attend! Hear all about it as we announce such important information as:
· Speakers such as Vince Romans from the Romans Group, Susanna Gotsch from CCC Information Services and Rex Green from Jefferies LLC will offer a high-level outlook on where the industry is headed.
· Panel discussions featuring OEM and Insurance company representatives, along with participants from multi-shop organizations both large and small from across North America.
· How to access your complimentary registratiion to attend at no charge this year!
· An interview with Jim Keller and Larry French from the 2019 MSO Symposium talking about the value of the information you’ll hear and why you need to be there!
· To register for the 2020 Virtual MSO Symposium, just click here
Episode 69 – Collision Industry Outlook
John Yoswick is Editor and Publisher of CRASH Network, a collision industry newsletter that takes a deep dive into the numbers so subscribers can measure themselves against their peers. In this episode, John offers his industry observer’s perspective on how collision shops are weathering the pandemic and what he sees from the many CRASH surveys he does. His 31 years of experience as a collision industry veteran journalist provides an insider’s view of where we are and where we’re going, including:
· How the CRASH Network Newsletter covers the collision repair industry.
· A snapshot on what other collision shops are doing in terms of revenues during the pandemic.
· How the collision industry is recovering from the COVID pandemic.
· Why location matters when it comes to the recovery.
· How employment numbers are being impacted.
· The Who Pays for What survey with Mike Anderson.
· How collision shops can participate in the surveys.
· The Insurer Report Card and how it benefits shops and consumers.
· The optimistic outlook for 2021.
· For more information on CRASH Network visit the CRASH website at www.crashnetwork.com
Episode 68 – Thinking Differently to Grow Your Business
Bob Greenwood, AMAM, is president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). With over 40 years of Business Management experience within the Independent sector of the automotive aftermarket in North America, Bob is widely recognized as one of the best business development coaches in the industry. The changes we’re facing due to the pandemic require that we think differently. Bob’s new Level 1 Business Development class presented by ASA offers you that new way of thinking about your business. It’s something everyone can do that doesn’t require anything but an open mind to succeed! Hear all about it as Bob discusses:
· How the independent repair shop community is evolving from a trade into a profession.
· Where net profit is being missed out of your current business coming through the door.
· An in-depth look at Bob’s new Level 1 Business Development course and how it can help analyze your business to see precisely where net profit is being missed.
· How thinking differently can boost your business and develop your employees into a high-performance team.
· The process for developing a professional business that will have great value when the time comes to sell.
· How the eight, engaging, one-hour sessions provide a classroom feeling with interaction available during the class and beyond with a personal touch.
· Why the Level 1 training is a prerequisite for the Level 2 classes scheduled for January, 2021.
· For more information on the final Level 1 class, simply visit the ASA website at www.asashop.org, or click here to register.
Episode 67 - ASA Podcast Celebrates Its First Year!
Who knew that last October would be so different from this one. In fact, the first year of the ASA Podcast has seen changes and events no one could have foreseen. Join us as we review our first year and look back on the information, insight and inspiration we shared as our world literally changed overnight. Hear all about it as we mark a few milestones, including:
· Thoughts from the first ASA Podcast with Frank Leutz and Jeff Buckley.
· Insight from the next generation of automotive professionals.
· How the next generation is learning in ways both new and exciting.
· The technical and diagnostic tips from industry trainers.
· How COVID-19 continues to change our world and the ways we are meeting the challenge.
· The Good News about the resilience and adaptability of our industry.
· Changing and adapting to our new reality.
Episode 66 – CIECA – Integrating Technology and Collision Repair
Standards are important. That is no more true than in the area of data, and these days data drives business. Join us for an interview with Paul Barry, Executive Director of the Collision Industry Electronic Commerce Association (CIECA). Paul discusses his new role with CIECA, how CIECA has helped the collision industry over the years, and the latest CIECA initiatives to help collision repairers and other industry stakeholders share data more efficiently and securely. From the beginning, CIECA has made a difference and this podcast lets you in on where they’ve been, what they’ve done and what's next for the organization. Hear all about it as Paul talks about:
· What CIECA is and how it helps the collision industry.
· CIECA’s mission.
· His background in technology and with CIECA.
· How CIECA is governed and what stakeholders are represented on the board.
· What CIECA is working on currently and specific issues being addressed.
· CIECA's greatest accomplishments/contributions to the collision industry over the years.
· What issues are on the horizon for CIECA.
· For more information, visit www.cieca.com
Episode 65 – Talking to the Future
One of the greatest challenges facing the automotive service and collision repair industries is finding the qualified, motivated technical and business talent we need for the future. But that talent is all around us and we only need to recognize it to ensure our future. In this episode, you’ll meet Service Consultant Anna Thomas and Technicians Cash Firm and Winston Warlow—three twentysomethings that represent both the hope and realization of that future. Hear all about it as we discuss:
· What being born to the business means for our next generation.
· How different paths converged into an aspiring team.
· A different approach to learning and training.
· Why the love for our industry is still alive and well.
· That thinking differently will shape the future.
· The confidence and professionalism in young voices.
Episode 64 – Taking the Hill Legislative Report
In this episode, Bob Redding, ASA Washington representative reports on the latest legislative developments in Washington, D.C. Listen in as Bob describes what our lawmakers are currently working on that could impact ASA members and addresses some of the most important issues affecting the entire industry, including:
· The 2021 Fiscal Appropriations Legislation.
· The Fifth Economic Stimulus Package.
· What ASA members should be looking for in the House and Senate stimulus proposals.
· Kudos to Senators Rubio and Collins for their support of PPP for small businesses.
· A potential Paycheck Protection Program extension.
· ASA member impact on stopping another Cash For Clunkers program.
· Why the Senate races are potentially more important for ASA members.
· How the next election can impact our industry.
Episode 63 – ASA Mechanical Operations Committee Report
In this episode, Tom Piippo, ASA Mechanical Division Director reports on the latest topics and projects on the agenda of the Mechanical Operations Committee (MOC). Listen in as Tom describes how the MOC is working to support ASA mechanical shop members and address some of the current important issues affecting the entire industry, including:
· The latest on how mechanical shops are coping with the COVID crisis.
· The need to redouble our efforts to keep our customers safe as school opens up.
· How the MOC worked with ASA staff to help update the new website and advice on where to go for help if you need it.
· Information on the free ASA webinars and how ASA corporate partners have been providing content for our members.
· How shop owners are taking advantage of the webinar training available.
· How the option of attending meetings and training virtually is growing in appeal.
· Knowledge resources available, including the ASA webinar library.
· Plans for the first virtual ASA Annual Meeting.
· The important work being done by the MOC volunteers in representing ASA members and listening to their needs.
Episode 62 – ASA Collision Operations Committee Report
In this episode, Mike Levasseur, ASA Collision Division Director reports on the latest topics and projects on the agenda of the Collision Operations Committee (COC). Listen in as Mike describes how the COC is working to support ASA collision members and address some of the current important issues affecting the entire collision industry, including:
· The latest on how collision shops are coping with the COVID crisis.
· The latest update on the Understanding Scanning project.
· Exploring time considerations for pulling diagnostic codes.
· Why virtually every vehicle needs to be scanned today.
· Data privacy: who owns the data and who has access to it.
· What information is being harvested.
· The amazing ability of the collision industry to cope with adversity.
Episode 61 – Meet Chuck Searles, AMi President
The Automotive Management Institute Board of Trustees recently selected Chuck Searles as the new President of AMi. Chuck succeeds Jeff Peevey, who recently returned to I-CAR. In this episode, we’ll talk with Chuck and Ray Fisher, ASA President, to welcome him to the ASA family and explore the considerable capabilities he brings to AMi. Hear all about it as Ray talks about being on the search committee that interviewed a number of qualified candidates, what they were looking for and how Chuck rose to become the top choice. We explore this and other topics, including:
- What the Automotive Management Institute does and how it was founded.
- The Accredited Automotive Manager (AAM) and Master Accredited Automotive Manager (MAAM) credentials offered by AMi.
- How Chuck’s background and experience in the industry uniquely qualify him for the AMi President Position.
- Getting settled and focusing on onboarding at AMi with the AMi team.
- Short-term goals and objectives for Chuck and his team.
- Recent OEM programs point to some new directions for AMi to deliver both mechanical and collision training to ASA members and the independent repair community.
Episode 60 – Talking With A Tire Engineer
Heather Mosier is Director, Technology Development at Cooper Tire & Rubber Company. She has been with Cooper for nearly 25 years and has successfully overseen and executed the development of several award-winning tires, including those that have been selected as original equipment on Mercedes- Benz SUVs. In this podcast, Heather, who holds degrees in chemical engineering and manufacturing management, talks about key components of tires and why they are (or should be) important to your customers. She also talks about the technical trade-offs tire developers make when designing tires for specific vehicles and driving conditions. Heather also addresses upcoming trends in tire design driven by consumer needs and the latest automotive technologies, along with such topics as:
- What sparked her interest in chemical engineering and manufacturing management.
- The key components of a tire and which ones customers need to know about when they are looking to replace their tires.
- Some of the trends today in tire design and how tire design has been impacted by things like electric vehicles or autonomous vehicles.
- How we can help our customers better understand tires when making a purchase decision.
- The upcoming webinar on October 7th. Link with more information: https://members.asashop.org/events-calendar/Details/asa-bonus-webinar-the-art-science-of-tire-design-244772?sourceTypeId=Website
Episode 59 – Training the Next Generation: CTE Programs in the Age of COVID – Part Two
Robert Lyle is the Automotive Instructor at Westbury High School in Houston, Texas. In the second of a two-part Podcast Series, we’ll talk with an instructor a high school Career and Technology Education (CTE) program who is working to train the next generation of automotive repair technicians. It’s a challenging task made even harder by the current pandemic. More than ever before, both secondary and post-secondary CTE programs need the help of ASA members and the entire industry in preparing the technical talent we so sorely need to create and grow successful businesses and attract more fresh talent to replace an aging workforce as they retire. Hear all about it as Robert shares his perspective on such topics as:.
· How the Houston Independent School District is planning on starting fall classes by using technology and Microsoft Teams.
· The challenges of internet access for students in the inner city and what some large cellular providers are doing to open up their hotspots to help.
· The personal challenges some students face as they try to learn while helping their families cope with the CORONA crisis.
· How instructors and students will go face-to-face for hands-on instruction and a few creative ideas for using a hybrid video strategy to meet the need.
· How Robert used the vehicles in his driveway as lesson aids for video training, including an old-school classic ’63 NOVA up to the latest vehicle technology.
· Roberts personal journey from student to instructor at Westbury High.
· Westbury’s Maintenance & Light Repair (MLR) accreditation through the ASE Education Foundation and how they are expanding into diagnostics and more.
· The internship programs Robert has arranged through local dealerships and independent shops, and why they are critical to a student’s success.
· How ASA members and other repair shops can tap into the CTE program in their area to find the technical talent they need.
· The biggest challenges facing high school CTE programs and what you can do to help.
Episode 58 – Training the Next Generation: CTE Programs in the Age of Covid
D’Wayne Shaw is the Dean of Public Services & Industrial Technologies at Kilgore College in East Texas. In this first of a two-part Podcast Series, we’ll talk with instructors at both college and high school Career and Technology Education (CTE) programs whose mission is to train the next generation of automotive and collision repair technicians. It’s a challenging task made even harder by the current pandemic. More than ever before, both secondary and post-secondary CTE programs need the help of ASA members and the entire industry in preparing the technical talent we so sorely need to create and grow successful businesses and attract more fresh talent to replace an aging workforce as they retire. Hear all about it as D’Wayne shares his perspective on such topics as:.
· How he became an automotive instructor and grown the Kilgore CTE program as Dean.
· The qualifications his programs have achieved, including accreditation by the ASE Education Foundation, to provide effective training and preparation for their students.
· The importance of relationships with the local repair community to provide internships and school-to-work opportunities for the next generation.
· The value an active Advisory Committee brings in building a stronger CTE program.
· The role independent repair shops, fleet operations and dealers play in developing technical talent.
· How CTE programs work and the role of internships in identifying those students with a passion for our industry.
· The personal, real-world experience he and his instructors bring to the classroom.
· How Kilgore is coping with the COVID crisis through the summer and the plans for bringing back students in the fall.
· The value of virtual training.
· The biggest challenges facing his program and what you can do to help.
Episode 57 – Talking Technology with KUKUI
Jimmy Lea has the title Product Evangelist at KUKUI Corporation, an ASA Sponsored Benefit Provide and technology partner with many ASA members. We caught up with Jimmy to find out how KUKUI is helping ASA members through the current pandemic, and to get a corporate perspective on how it will change our industry forever. Hear all about it as Jimmy talks about how KUKUI is helping shop owners reach higher levels of success and shares his perspective on such topics as:.
· KUKUI’s pivot to virtual conferences and the surprising reach they have.
· How the value proposition has increased for virtual training.
· How hybrid live and virtual conferences will be the norm going forward.
· Why spreading knowledge is elevating the entire industry.
· How information technology will drive the automotive service industry now and in the future.
· Why text marketing is the preferred method of communication and how to use it properly. Will texting replace email?
· Customers want to know their vehicle—give them what they want!
· What technology tools shop owners are using and the importance of videos in building customer relationships.
· Using video to attract and recruit technical talent in your shop.
· How some shops are growing and adding locations in the crisis.
· New leadership and a new vision for the future at KUKUI.
Episode 56 – FFCRA: Stimulus Relief You Should Know About
As the COVID-19 pandemic continues, the spotlight has been on the paycheck protection program and economic injury disaster loans, but there are other programs available that have great benefits. Join us as Eric Joern, Managing Accountant at James Hamlin & Companies CPA’s & Advisors talks us through the Family First Coronavirus Recovery Act, Emergency Paid Sick Leave and the Main Street Loan Program. All have advantages for both employers and employees if used properly and can help ease the financial pain while the next stimulus package is negotiated in Washington, DC. Listen in as Eric provides an overview on:
· The Family First Coronavirus Recovery Act Two Major Parts.
· Emergency Paid Sick Leave and how it works.
· Expanded Family Medical Leave Act designed to provide financial security for the employer and the employee.
· Restrictions you need to know, including number of employees, funding limits, hour calculations and much more.
· How small employers with less than 50 employees may qualify for an exemption from providing this paid sick leave if the unavailability or payments would jeopardize the viability of the business as a going concern.
· What documentation you’ll need to have and keep.
· FMLA Leave Expansion for employees that must care for a child because their school or child care provider is closed due to COVID related issues.
· Qualifications for FMLA for employees and employers.
· Main Street New Loan Facility geared towards MSO’s that are seeking a capital loan for expansion.
Episode 55 – Building for Tomorrow
Jeff Peevy has accomplished much in his five years as President of the Automotive Management Institute. He’s also the current Chairman of the Collision Industry Conference and will be rejoining I-CAR as their VP of Technical Products, Programs and Services in August. Listen in as Jeff reviews his time with AMi and CIC as he prepares to hand over the reigns at AMi and his plans for the future. Hear all about it as Jeff discusses:
· The first-ever CIC Virtual Conference and what was learned from the experience.
· The challenges of having a virtual meeting. It’s a team effort!
· Engaging the audience and sharing ideas virtually.
· Takeaways from the first CIC Virtual Meeting.
· Disruptors hitting the collision industry.
· Taking AMi to the next level.
· Building an open-source training organization.
· AMi’s extensive training offerings.
· AMi Industry credentials and OEM training.
· The important role training plays in safe and quality repairs.
· Jeff’s new role at I-CAR addressing repair issues and industry challenges.
· Plans for new online training.
· The new CollisionBoost Radio podcast Jeff and his wife host.
· Collisionboostradio@gmail.com
Episode 54 – Finding Talented Techs
Andy Fiffick is the Owner of Rad Air Complete Car Care in North Royalton, Ohio. He’s a multi-shop operation with more than 70 employees, and he’s looking for a few good men or women. Finding technical talent is one of the biggest challenges facing shop owners, and the current pandemic has increased the need to get creative in attracting top talent to our industry. Listen in as Andy shares his formula for success when looking for new team members to grow his already successful business. You’ll hear valuable insights into:
· How Andy adapted his business to change with the times years ago, and how that’s paying dividends today when it comes to attracting the right employees and clients.
· Why investing in high technology and ongoing training is driving success and the need for more talent.
· Taking a different approach to finding technicians, with a focused search process that stresses what Rad Air has to offer its employees in a work environment.
· Why flexibility and benefits are important to show how your business values your employees and attracts talent.
· How to target technicians on social media by talking about why Rad Air is a great place to work.
· How the interview process has changed in the face of the pandemic.
· The Golden Rules for establishing a positive business culture to build the right team. It’s all about Ethics.
· Good talent is out there if you’re willing to work to find them.
Episode 53 – Playing the Long Game
Danny Sanchez is the Founder and CEO of AutoShop Solutions. He’s also an AMi instructor and routinely offers good advice to shop owners looking to grow their business. In this ASA Podcast, Danny talks about how the most successful businesses play the long game in the shop. It’s often the little things that make the biggest difference and Danny covers such important topics as:
· Getting bogged down in day-today operations at the expense of the vision.
· Transitioning from a short-term to a long-term business model.
· Transactional experiences don’t build relationships.
· Why referral business is crucial to success.
· Why you must give the customer all the information you can.
· How comprehensive vehicle inspections can grow trust.
· Delivering what your customers expect.
· Presentation is everything.
· Connecting to the culture of your business.
· Why it’s time to get social.
· How business is an evolution in stages for owners and customers.
· Why online training is here to stay.
· Ethics aren’t optional.
Episode 52 – A Conversation with Mitch
Mitch Schneider has helped more automotive shop owners achieve success in his long career than he’ll probably ever know. If the name isn’t familiar, then this podcast will introduce you to a shop owner, author, teacher, cancer survivor and industry philosopher who has definitely made a difference in his long career. Having written for most of the automotive trade magazines over the years, Mitch no longer runs his family repair shop in Simi Valley, California, but he continues sharing his wit and wisdom as a writer for Ratchet & Wrench. He’s also written a new book titled Misfire: What To Do When Things Aren’t Running On All Cylinders. Hear all about it as Mitch shares his years of experience through Misfire and talks about:
· How to cope with the current business environment in the middle of a pandemic and the worst economic downturn since 2008.
· How his books have helped shop owners and managers over the years and how Misfire is different from anything he’s ever written.
· How Mitch got into the business and made it a family affair.
· How to approach adversity and not just survive, but thrive.
· How to think your way through problems and challenges.
· The danger of a failure to communicate.
· Why balance and flexibility are critically important.
· The rules for a successful business haven’t changed.
· How Associations can help solve problems.
· What shop owner’s need to do to reach the next level.
· Why it’s all about freedom and mobility.
Episode 51 – ASA Chairman’s Message
The Automotive Service Association represents essential automotive and collision repair business all across the nation. Like our members who make up those essential businesses, your association has been coping with the fallout from the COVID-19 crisis. In this podcast, we’re talking with Bob Wills, ASA Chairman and owner of Wills Auto Service in Battlecreek, Michigan, as he offers an update on what ASA has been doing to meet the challenges while helping our members stay informed on the latest information to help their businesses through these challenging times. Listen in as Bob offers his quarterly Chairman’s Message on how ASA is changing to adapt to the new reality we all face. Hear all about it as we discuss:
· How the ASA Board of Directors approved a temporary payment delay for ASA members to renew their membership.
· How the ASA Washington Office worked for our members to have them included as essential businesses and informed about how to take advantage of the government stimulus packages.
· How ASA is providing online training during the crisis through the Webinar Wednesday series, social media, podcasts and many other digital communication channels.
· How the COVID-19 crisis has impacted ASA members around the country.
· How ASA is meeting the challenge of having to cancel the live Annual Business Meeting to protect the health of our members and the move to more virtual meetings and events.
· How the ASA National staff and our Affiliates are working together on a new membership drive to show how important ASA membership can be for shops to survive and thrive going forward.
· Offering the thanks and appreciation of your association for the support we continue to receive from our members, industry partners, Affiliates and staff who work every day on behalf of the industry.
Episode 50 – An Interview with Bob Wills, ASA Chairman and Ray Fisher, ASA President & Executive Director
The Automotive Service Association is all about helping our members keep up with the changes. That means ASA is itself constantly changing to meet the new challenges we all face. In our 50th ASA Podcast, we’re talking with Bob Wills, ASA Chairman and owner of Wills Auto Service in Battlecreek, Michigan, and Ray Fisher, ASA President & Executive Director. Listen in as Bob and Ray describe the many ways ASA is working to provide value to our members and industry partners, as the leadership team guides your association through unprecedented times and challenges. If you’ve ever wondered just how important your ASA membership can be to providing what you need to grow and succeed in the automotive service and collision repair industry, you don’t want to miss this podcast. Hear all about it as we discuss:
· What’s new at ASA as the organization reinvents itself and moves into the future.
· How ASA is leveraging the latest communication tools to take our member and industry outreach to the next level.
· How ASA is changing to meet the challenges of the current pandemic and how those changes positioned ASA for the future.
· How ASA’s Washington office has been instrumental in helping our members stay informed about the stimulus help available to help ASA members survive and thrive.
· How Bob Redding, ASA Washington representative is working tirelessly to advocate for ASA members and keep on top of the latest legislation and developments as they happen on Capitol Hill.
· Why representation in Washington D.C. is one of the greatest values to ASA members.
· Why ASA member voices are critical to the legislative process and how ASA helps you get involved and take action.
· New online training opportunities for both management and technical topics.
· The new ASA Virtual Industry Professional Forum and how ASA is changing to meet the challenges of our new reality for meetings and networking opportunities.
Episode 49 – ASE Evolved: More Options for Excellence
The National Institute for Automotive Service Excellence (ASE) has been working to raise the professionalism in the automotive service industry since 1972 by certifying automotive, truck and collision technicians. In 2020, ASE took the next step in the organization’s evolution by adopting a new mission statement and developing new certification categories, a new way to recertify credentials, expanding a Spanish language option for testing and a lot more. Listen in as we talk with Brad Pellman, Owner of Pellman’s Automotive in Boulder, Colorado and ASE Board Treasurer, and Trish Serratore, ASE Senior Vice President of Communications about the latest improvements to the ASE Certification Program. Hear all about it as we discuss:
· Brad’s extensive volunteer experience in the industry and how Pellman’s Automotive is doing as Colorado begins to open up from the pandemic.
· How ASE testing is resuming during the pandemic and what to expect at the test center. Spoiler: bring a mask.
· What ASE has done to help technicians extend their credentials during the lockdown.
· A new way to recertify on your phone—the ASE Renewal App.
· How ASE Certification can help technicians find a job and shop owners find qualified candidates.
· The expansion of Spanish-language testing in the ASE Certification program.
· An update on the progress toward a new Advanced Driver Assist Systems (ADAS) technician certification program.
· ASE Certification in partnership with several vehicle manufacturers.
· ASE’s new certification program with the U.S. Army and how it can help attract new technicians into the automotive aftermarket.
· The accreditation of automotive technology programs through the ASE Education Foundation and the growth of the student certification program.
· Remembering Jack Pohanka and Don Seyfer, two individuals who had a significant impact on ASE and industry education.
Episode 48 – The Good, the Bad and the Different
One of the many advantages of membership in a national group like the Automotive Service Association (ASA) is the different perspectives it brings. Fred Hules is the owner of Tech1 Auto in Peoria, Arizona and the chairman-elect of the ASA National board. In this episode, Fred offers a view from the Southwest as he discusses how ASA-Arizona has and continues to help their members stay open and in business through the current pandemic. Fred’s unique perspective reflects what he’s seen so far in the good, the bad and the different effects on repair shops in Arizona as he shares his observations and insights on a range of topics, including:
· What the ASA-Arizona affiliate has done to help shops meet the challenge and not just survive, but thrive in the face of the COVID-19 crisis.
· How the dissemination of information is critical to keeping shops abreast of developments and available resources to meet the challenges of the current pandemic. Providing the “how” along with the “what.”
· The importance of the stimulus support available from the federal government.
· What we’ve learned from one another to take advantage of the help that’s out there and some tips on the best ways to apply for assistance.
· The value of being part of an association and how that allowed Fred to help other business owners—even some in other industries.
· How Arizona shops are taking care of their employees and customers, while learning to adapt to a wide variety of new customer service tools, like paying a bill with a text message. What’s going to stick?
· A local view on how business is returning in Arizona and what it means to repair shops and other small businesses.
· How Tech1 Auto and many other shops are taking advantage of the free training during the crisis and how the down time provided an opportunity to improve their efficiency and processes.
· Lessons learned and where we go from here.
Episode 47 – The Latest on PPP, Another Stimulus Package and Cash for Clunkers
Bob Redding, ASA Washington Representative, spends a lot of his time on Capitol Hill keeping up with the rapid changes in the Paycheck Protection Program and the latest Stimulus Package proposal. He’s also monitoring another Cash for Clunkers program that could affect independent repair shops. Listen in as Bob discusses:
· The latest update to the Paycheck Protection Program (PPP) which is popular with ASA members.
· Details on the PPP Flexibility Act, which passed overwhelmingly on a bipartisan vote and stands to benefit those who have received PPP funds.
· The fifth Stimulus Package, which is likely to pass, but is also likely to look different once it gets through the Senate.
· A new Cash for Clunkers bill that could impact the independent service shops, and not in a good way.
· The importance of all independent repair shops to make their voices heard on this issue and how ASA is working in the best interests of our industry.
· How you can stay informed and take action to protect your business at www.takingthehill.com.
Episode 46 – Cyber Liability Insurance – What You Need to Know
Brian Risen is President and CEO of AmeriTrust Insurance, an ASA Sponsored Benefit Provider. The COVID-19 crisis continues to challenge the automotive repair industry, even as we start opening back up. Every small business owner knows the importance of both liability and workman’s compensation insurance, but how familiar are you with the cybersecurity issue? The threat is real and the exposure may be higher than you think. Hear all about it as Brian shares his views on what repair shops should be doing to prepare for this growing threat to their business and what you can do to protect yourself, your employees and your business. In this episode, Brian discusses:
· What AmeriTrust Insurance has been doing to support ASA members during the pandemic shutdown.
· How the current crisis is changing the way collision and mechanical shops are doing business.
· The business risks of living in a digital world.
· Why cybersecurity will continue to be a growing issue for ASA members.
· How cyberattacks are becoming more frequent and common.
· Where cyberattacks are coming from and who are the bad actors.
· The threat level is higher than you think.
· What the risks are to your business.
· What you can do to limit your exposure.
· What is cyber liability insurance and what you need to know.
ASA PC 45 – Crisis Marketing with Bob Greenwood
Bob Greenwood, AMAM, is president and CEO of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). He is a well-known trainer and has over 40 years of Business Management experience within the Independent sector of the automotive aftermarket industry in North America, consulting Independent retail shops on all facets of their business operations. His 18 years of running his own local consulting and accounting firm in Ottawa, Ontario Canada created some of the most productive and financially successful entrepreneurs within the Independent sector today.
Hear all about it as Bob shares his views on what repair shops should be doing now that we’re opening up, but still dealing with the impact of the COVID-19 crisis. In this episode, Bob discusses Crisis Marketing Tips, including:
· The importance of marketing your business during the COVID-19 crisis
· What your messaging should be
· How is Crisis Marketing different?
· What customer communication tools to use more during a crisis
· Messaging to reassure customers
· Supporting the community
· What NOT to do
· Don't give in to fear. Spotlight the positive.
Episode 44 – Good Advice As America Goes Back To Work
Dr. Bob Risch is the Medical Director and Chairman of the Emergency Department at Baylor, Scott & White Grapevine in Grapevine, Texas. He is one of the front-line medical heroes helping to save lives as we battle the COVID-19 pandemic. We asked Dr. Risch to offer some advice and insight into how repair shop owners and employees should protect themselves and their customers as the country begins to open up and Americans start heading back to work. Listen in as Dr. Risch discusses best practices and covers important information on such topics as:
· What COVID-19 Symptoms mean and when to seek help
· How 50% of those with COVID-19 don’t exhibit symptoms
· What are the symptoms of COVID-19
· The process for getting tested if you suspect a COVID-19 infection
· What you should do if you test positive for COVID-19
· What you should do if you suspect an employee is sick in the workplace
· How wearing gloves can actually help spread the disease
· Why wearing masks is a good idea for many reasons
· Why it’s important to practice social distancing in the shop
· Using electronics to social distance with employees and customers
· Sanitizing tools and equipment that are shared by employees
· How long the COVID-19 virus can survive on surfaces
· Why keeping your employees informed in important
· Best practices for interacting with customers safely
· Proper hand washing and the use of disinfecting gels
· For more information, visit the Center for Disease Control website
Episode 43 – Positively Positive
As the COVID-19 crisis continues, the country is beginning to open up. When things will return to something like normal is anyone’s guess, but keeping a positive focus is critical to our long-term success. Listen in as shop owners Jeff Buckley, Frank Leutz and Vinnie Lucido share their strategies in marketing during the crisis, keeping employee morale up and how they’re reaching out to their communities and other businesses. What we do during this challenge will determine how quickly we get through it.
· In every crisis there are rays of sunshine that spotlight the best in all of us.
· How the CORONA-19 crisis has affected business.
· How shop owners are making the best of their time.
· What changes to make during the crisis – watch your spending!
· Why marketing never stops and is more important than ever.
· There’s always opportunity.
· Why service and repair shops are essential.
· Using social media and community outreach during a crisis.
· Let them know you’re open!
· How Associations are vital to repair shops and why you should support them.
· Brainstorming with other businesses and sharing ideas.
· How supporting your local businesses can help grow yours.
· What you shouldn’t do in a crisis – don’t cave to fear and greed, sell value!
· Cause-related marketing works!
· Training never stops.
· Why relationships and humor are paths to success.
· Measure what works to find out what doesn’t.
· Be creative in everything you do.
Episode 41 – Taking the Hill Legislative Report
Bob Redding reports on recent legislative advocacy activities by ASA in Washington, D.C. and at the state level. This bi-monthly podcast for ASA members keeps you up-to-speed on important issues such as vehicle technology, telematics, cyber security and other developments that have the potential to significantly impact ASA members and the automotive service industry. Listen to learn how ASA has your back in Washington and across the nation, including:
· The latest activities in Congress to deal with the COVID-19 crisis
· Information on the third stimulus package
· Additional funding for the Paycheck Protection Program
· EIDL Funding available to ASA members
· What legislation is moving through Congress now
· The latest information on Vehicle Data Access and more
· The impact of the pandemic on legislative activities
· A call to action on a proposed new Cash 4 Clunkers program that ASA opposes
· For more info visit www.takingthehill.com
NOTE: The Taking the Hill Legislative Report is an ASA member benefit that is being broadcast to the industry as a service to help get us through these times. Starting in June, this Taking the Hill Legislative report will be available on the Members Only section of the ASA Website. If you are not an ASA member, we would welcome you to join our group of outstanding automotive and collision repair professionals and take advantage of this Podcast and the many other benefits our association has to offer. You can get more information and join ASA on our website at www.asashop.org
ASA Podcast Show Notes
Episode 40 – ASA Mechanical Division Report
Tom Piippo, ASA Mechanical Division Director reports on recent activities by the ASA Mechanical Operations Committee. This bi-monthly podcast for ASA members keeps you up-to-speed on important projects such as new vehicle technology now appearing in the service bays and other developments that have the potential to significantly impact ASA members and the automotive service industry at large. Listen to learn how ASA has your back in Washington and across the nation, including:
· A recap on activities in the first quarter of 2020
· Working with the Mobile Air Conditioning Society on a consumer video
· MOC input in the planning for the ASA Annual Business Meeting
· Ongoing work with our Washington office on data access
· Providing input to other associations on vehicle information access
· Working to oppose a proposed Cash4Clunkers legislation
· How the MOC facilitates information sharing among ASA members
· Exploring new ways to sanitize vehicles
· The impact of the current crisis on shop business practices
· MOC interaction with national industry and consumer publications
NOTE: This MOC Report is an ASA member benefit that is being broadcast to the industry as a service to help get us through these times. Starting in June, this Mechanical Operations Committee report will be available on the Members Only section of the ASA Website. If you are not an ASA member, we would welcome you to join our group of outstanding automotive professionals and take advantage of this Podcast and the many other benefits our association has to offer. You can get more information and join ASA on our website at www.asashop.org
Episode 39 – ASA Collision Division Report
Mike LeVasseur, ASA Collision Division Director reports on recent activities by the ASA Collision Operations Committee (COC). This bi-monthly podcast for ASA members keeps you up-to-speed on important projects such as new vehicle technology now appearing in the service bays and other developments that have the potential to significantly impact ASA collision members and the automotive service industry at large. Listen to learn how ASA has your back in Washington and across the nation, including:
· Collision repair is designated as an essential business
· Update on the COC Paint Study
· Vehicle scanning and the need for calibration of safety systems
· What it takes to write a complete estimate and repair plan
· Trends on how collision shops are coping with ADAS calibration needs
· New opportunities for collision shops in the current CORONA-19 crisis
· What new business practices are emerging from the current crisis
· How collision shops are leveraging technology for customer communication
NOTE: This COC Report is an ASA member benefit that is being broadcast to the industry as a service to help get us through these times. Starting in June, this Collision Operations Committee report will be available on the Members Only section of the ASA Website. If you are not an ASA member, we would welcome you to join our group of outstanding collision repair professionals and take advantage of this Podcast and the many other benefits our association has to offer. You can get more information and join ASA on our website at www.asashop.org
ASA Podcast Show Notes
Episode 42 – Car Care Tips as America Goes Back to Work
The Automotive Service Association represents the best of the best automotive and collision repair shops in the nation. Listen in as Ray Fisher, ASA President and Executive Director talks to drivers about getting back on the road for their daily commute. If you’re vehicle has been sitting for a while during the COVID-19 crisis, here are some of the things that consumers should think about:
· How shelter-in-place affects vehicles that aren’t being driven
· What you should have checked when you start driving again
· Why your battery might be dead and what you should have checked
· What you should mention to your repair shop
· Brake rotor rust and what you should know about it
· What can happen to tires and what symptoms indicate flat spots
· Why now is a good time for an oil change
· How small animals can damage wiring in a vehicle that’s been sitting
· The importance of cleaning debris from air intakes and checking your cabin filter
· What can happen to unused garage-kept vehicles
· How to get rid of mold and mildew in your air vents
· Washing your car the right way
· Taking care of paint chips and rust properly
· Find at quality repair shop at www.asashop.org/fixmycar
Episode 38 – Post-COVID Challenges
Our world changed forever in 2020, in ways we still have yet to realize. But when we get to the other side of this crisis, some old challenges will still remain. This pre-COVID-19 interview was only done weeks ago, but the topics discussed reveal what our concerns were before the crisis, and it’s important that we don’t lose sight of them during it. Listen in as Andy Fiffick, Owner of RadAir, Current Chairman of the Mobile Air Conditioning Society (MACS), ASA Mechanical Operations Committee member and multi-shop operator in Cleveland, Ohio, talks about the challenges we will still have to face after World War C:
· The importance of volunteering to share leadership skills
· Adapting to change
· Building a reputation through pride
· The strength of numbers
· Embracing ongoing training and networking
· Finding and building new technicians
· Changing perceptions of technical careers
· The continuing challenge of automotive technology
· Innovative ideas, outreach and mentoring for the future
Episode 37 – FCA HVAC System Service Tips
Alan McAvoy has been teaching technicians about Chrysler air conditioning systems for a very long time. In fact, he’s one of the best in the business! Listen in as Alan provides an overview of what’s new in the FCA lineup and what technicians need to know about diagnosing and servicing the latest in heat management technology, including:
· What’s new with 1234yf air conditioning systems
· Service similarities between 1234yf and 134a refrigerant systems
· A new water-cooled A/C condenser that’s a first in the market
· New ways the A/C systems are being used for heat management
· Chillers for hybrids and superchargers
· A few new test techniques without removing the heater core
· The impact of multiple cooling loops on diagnosis
· How hybrid and electric vehicles are in the plans for FCA’s future
· Where to find the latest technical information, including 3D wiring schematics
Episode 36 – How the COVID-19 Crisis is Changing Online Training
The COVID-19 Crisis is having an impact on virtually everything we do. That includes how we train. In this episode, we talk with Jeff Peevy, President of the Automotive Management Institute and Mike Smyth, Director of Training at Automotive Video Innovations Inc. about how the current situation has affected online training and what may change because of it. Hear all about:
· How the COVID-19 Crisis is impacting training.
· Who uses online training and when they access it.
· The type of training being taken online.
· How educational institutions are taking advantage of online training.
· The growth of annual training subscriptions among repair shops.
· How the current crisis is changing online training.
· What online trainers are learning from the crisis.
· How the crisis is changing our comfort with online training.
· Flexibility, blended learning and what’s next.
Episode 35 – Coping with Crisis—A View from the Trenches
Vinnie Lucido of COAUTO in Reno, NV, and his brother, Anthony, have been making a difference in their local community since they opened the shop. Now like thousands of other service professionals, they find themselves in the midst of the Coronavirus Pandemic. Listen in as Vinnie describes how they’ve modified their business practices to cope with the realities of the COVID-19 virus. From details on how they disinfect vehicles to changes in their business model to adapt to the new normal, they’re hoping for the best but planning for the worst. Hear all about:
· Community education to inform customers about what they’re doing to maintain their safety while having their vehicles serviced or maintained.
· Details on what safety precautions COAUTO is using to observe the distancing recommendations and minimize contact with customers.
· Techniques for sanitizing vehicles from keys to handles to controls.
· Training staff on proper safety precautions and the use of gloves.
· Using concierge services, lockboxes and other ways to minimize customer contact for everyone’s safety.
· Communicating with customers in new ways to let them know you’re there to help and open for business and help them take advantage of service and maintenance opportunities. The difference a friendly voice makes.
· The value of being proactive and taking advantage of government stimulus programs.
· CDC-approved bleach sanitizing formula: 1/3 cup bleach to 1 gallon of water.
· Info on PPP and EIDL loans for small business: https://www.autoinc.org/u-s-congressman-joins-asa-leaders-for-covid-19-media-briefing/
Episode 34 – EPA Refrigerant Update: What’s Next?
The EPA and mobile air conditioning industry have long enjoyed an effective working relationship. That cooperation continues to this day. Listen as Chenise Farquharson, Significant New Alternatives Policy (SNAP) Program Coordinator for the EPA Stratospheric Protection Division’s Office of Atmospheric Programs shares insight and information to keep A/C service providers ahead of the curve. This episode, recorded at the 2020 MACS Training and Trade Show Event, will bring you up to speed on:
· The latest on Sections 608, 609 and 612 rules and regulations.
· The importance of having A/C technicians trained and certified in refrigerant handling and recycling, and the penalties shops face if they aren’t.
· The SAE standards EPA references for 1234YF A/C equipment manufacturers.
· Limitations on purchasing refrigerant and recovery/recycling requirements.
· Update on SNAP refrigerant substitutes.
· Where we’re going on the regulatory front.
· What next-gen refrigerants are being discussed.
· The valued relationship between the EPA and A/C Industry
Episode 33 – Electrical Load Shedding Can Impact A/C Diagnosis
Pete Orlando is the Senior Curriculum Developer and Technical Instructor for Carquest Technical Institute (CTI) and he knows a lot about Electrical Systems Power Management. Listen in as Pete shares valuable insights and service tips when diagnosing vehicle air conditioning systems. As vehicles begin to age, so does the battery, and modern power management systems are designed with algorithms that work by reducing electrical loads to compensate for electrical problems that could look like a climate control problem to the driver. Hear all about it as Pete shares information on:
· How power management systems work by monitoring temperature and voltage.
· How voltage monitoring is used by different automotive systems.
· Why it’s not OK to grab the battery jumper pack first.
· How incorrect jump-starting connections can set trouble codes.
· What is blind charging and why that jumper stud is there.
· How load shedding can impact your diagnosis routine.
· How to find the right power management information you need for correct diagnosis and repair of systems that think for themselves.
· What automotive systems can be impacted by load shedding.
· Why ongoing training is critical to identify the right cause of a problem.
Episode 32 – World Class Technicians Set the Bar High. Hear all about what it takes to be one.
Erik Ulintz is a World Class Technician and one of the best of the best at Toy Barn in Dublin, OH. He’s a member of the most elite technician fraternity in our industry. We talked with Erik about his journey to achieve this impressive status and what it means to him, his employer, his peers and his customers. Listen in to hear all about Erik’s thoughts on how to succeed as a technician, the need for ongoing training and what’s next for Erik and the industry he has come to love:
· How Erik got into the industry and why he became a technician.
· The background and training that helped him succeed.
· The educational opportunities for those aspiring to be a technician.
· What is the World Class Technician program and how to qualify.
· What qualifications you need to achieve WCT status.
· What it means to employers, customers and other technicians.
· The importance of continuous learning for technicians and how online training can help keep up with a changing industry.
· What’s next in preparing for what’s to come in automotive technology.
Episode 31 – Washington, D.C. Stimulus Packages Offer Help for Small Business
Bob Redding, ASA’s Washington, D.C. representative, fights every day for our members. This Podcast tells you how important that work is to your business. Listen in as Bob offers insight and the very latest information on what our leaders in Washington are doing to address the growing Coronavirus Crisis threatening lives and livelihoods across the nation. Hear all about it as Bob discusses:
· What’s happening now in Washington to assist small businesses.
· Details on the first two stimulus packages just passed by Congress.
· What the third stimulus package will contain in financial assistance.
· Bipartisan action shows cooperation and differences.
· ASA’s efforts to provide input for which incentives will be most helpful.
· What is an essential service and how automotive repair and maintenance facilities qualify as an essential critical infrastructure and workforce.
· How ASA is urging our members and the industry to contact their state legislatures and urge adoption of an emergency declaration to allow shops to apply for emergency funds and SBA assistance.
· What’s next for legislators in the coming weeks and months.
· Critical information available on the ASA website at www.asashop.org.
Episode 30 – ATE Training Event Moves to August
The COVID-19 coronovirus has impacted virtually every corner of our lives. The measures we are being asked to take to help reverse the spread of the virus has already resulted in the rescheduling or canceling of meetings and events which are important to keep up with the training our technicians need to succeed. Listen in as ASA-Northwest Executive Director Jeff Lovell explains how the popular Automotive Technology Expo (ATE) training event has moved in response to many states issuing rules prohibiting large meetings during this crisis.
· ATE Expo has moved to July 31-August 2nd at the Doubletree SEATAC Airport.
· How the trainers and sponsors have responded to accommodate the move.
· Attendees who can’t make the August date can attend the ATE East Event scheduled for October 23-24th at the Spokane Doubletree.
· How ASA Northwest members are dealing with the coronavirus crisis.
· Inspiring stories on how shops are reaching out to their customers to help.
· Some of the real-world challenges facing small business owners.
· How ASA-Northwest is working to be a resource for members in need.
Episode 29 – A/C Compressor Diagnosis Tips
Richard Hawkins, A/C Tech Team at 1-800 Radiator & A/C knows mobile air conditioning systems. That’s particularly true when it comes to diagnosing modern compressors. Listen in to hear Richard share how compressor design applies to diagnostics, along with important tips for A/C technicians to help in diagnosing air conditioning issues, including:
· The technical hotline resource available from 1-800-Radiator & A/C
· The difference between piston and scroll compressors
· How variable-displacement compressors differ from fixed-output types
· Understanding pressure readings based on compressor design
· Why working A/C compressors are often mis-diagnosed as failed
· The different types of pressure and electronic compressor control systems and how they work
· How often compressors are mis-diagnosed
· How to identify compressor types for an accurate diagnosis
ASA Podcast Show Notes
Episode 28 – The Mobile Air Conditioning Society Celebrates 40 Years of Service
Elvis Hoffpauir and Ward Atkinson are familiar names at the Mobile Air Conditioning Society (MACS). Elvis is the President and Ward has been around almost as long as the association. Both have a lot to share when it comes to talking about how MACS started and how far they’ve come in the past 40 years. We caught up with Elvis and Ward at the 2020 MACS Training and Trade show in Nashville and had the chance to explore how MACS grew from humble beginnings and where it’s going. Listen in to hear all about it, including:
· Celebrating MACS 40th Anniversary
· The growth of regional A/C training offered by MACS
· Some of the pioneers who founded MACS and the forces that drove growth
· How MACS efforts on the need for information access was instrumental to their success
· How MACS created the template for what became the Section 609 Certification Program written into the Clean Air Act
· How the influence of one man—Simon Oulouhojian—became the driving force behind MACS
· MACS close cooperation with the Society of Automotive Engineers (SAE), EPA and the international service community
· Shared concerns about the lack of qualified technicians
Episode 27 – Collision Industry Foundation Helps Those in Need
Mike Quinn is SVP Business Development at AirPro Diagnositcs and the Chairman of the Collision Industry Foundation, the 501(c)3 charitable arm of the collision repair industry. The CIF is dedicated to raising, managing and donating funds to provide emergency relief to collision repair professionals who have been impacted by natural disasters or other catastrophic events. Listen in as Mike explains the good work the CIF is doing and how you can get involved to help make a difference!
· What the Collision Industry Foundation has done to help collision professionals who have fallen on hard times.
· The dedicated CIF volunteers who serve the industry at large by helping others in their time of need.
· The heartbreaking story of the victims of the mass shooting in El Paso.
· The good work done by the CIF to help victims of natural disasters.
· How you can help and get involved to make a difference in the lives of our collision industry brothers and sisters.
· Visit www.collisionindustryfoundation.org for more information.
Episode 26 – ASA Collision Division Report
ASA Collision Division Director Mike LeVasseur reports on recent activities by the ASA Collision Operations Committee. This new, bi-monthly podcast for ASA members keeps you up-to-speed on important projects such as new vehicle technology now appearing in the service bays and other developments that have the potential to significantly impact ASA members and the automotive service industry at large. Listen to learn how ASA has your back in Washington and across the nation, including:
· How data access impacts collision repair and the importance of information to the issues of liability as well as proper repair processes.
· The recent veto of New Hampshire legislation mandating the use of OEM repair procedures and how critical proper repair procedures are to restoring collision-damaged vehicles.
· The COC’s work on educating the industry and collision damage estimators on the requirements for proper color matching on today’s vehicles.
· The proper interpretation of OEM and other position statements on such new repair requirements as vehicle scanning to help identify all collision damage.
· The priorities of the ASA Collision Operations Committee for 2020.
· How the COC works with other ASA divisions on common issues that impact both ASA member groups.
Episode 25 – ASA Mechanical Division Report
ASA Mechanical Division Director Tom Piippo reports on recent activities by the ASA Mechanical Operations Committee. This new, bi-monthly podcast for ASA members keeps you up-to-speed on important projects such as new vehicle technology now appearing in the service bays and other developments that have the potential to significantly impact ASA members and the automotive service industry at large. Listen to learn how ASA has your back in Washington and across the nation, including:
· The latest information on a project to offer feedback and recommendations for the Car Care Council to help raise consumer awareness on the need for proper air conditioning service.
· The need for Periodic Motor Vehicle Inspections and efforts to educate legislators, repairers and consumers on the value of these programs in enhancing safety on the road.
· How the MOC works with the Washington office to represent shop owner interests on Right to Repair and Data Access legislation.
· Efforts to ensure ASA member shops have access to the service information they need to service today’s and tomorrow’s vehicles.
· The need for training and information on Advanced Driver Assist Systems
· The return of CARS (Congress of Automotive Service and Repair) and how the MOC helps to select the training available at the ASA Annual Business Meeting.
Episode 24 – Taking the Hill Podcast Newsletter
ASA Washington, D.C. representative Bob Redding reports on recent advocacy activities by ASA in the nation’s capital and at the state level. This new, bi-monthly podcast for ASA members keeps you up-to-speed on important issues such as vehicle technology, telematics, cyber security and other developments that have the potential to significantly impact ASA members and the automotive service industry. Listen to learn how ASA has your back in Washington and across the nation, including:
· The latest information on federal and state legislation that impacts the automotive service industry.
· How the ASA Washington office works on your behalf on Capitol Hill and in state legislators.
· The latest info on Data Access and proposed legislation that will affect repair businesses.
· A report on the Right to Repair hearing in Massachusetts.
· Update on recent Department of Transportation and NHTSA efforts on automated vehicle technologies and the need for federal guidelines.
· What legislation ASA is currently monitoring for our members, including efforts to do away with Periodic Motor Vehicle Inspection programs.
· For more info visit www.takingthehill.com
Episode 23 – ASA Annual Business Meeting: CARS, TTF & Much More!
Ray Fisher, ASA president & executive director, is excited about the plans for the 2020 Annual Business Meeting & Conference. Given the content, he has every right to be! This is one industry event you don’t want to miss. It is open to everyone.
Listen in as Ray offers a preview of ASA’s Annual Business Meeting and several co-located events, including:
· The return of the Congress of Automotive Repair and Service (CARS), offering some of the best technical and management training for mechanical shop owners and technicians.
· ASA’s Technology & Telematics Forum to keep you abreast of what technologies will impact the vehicle service community in the years ahead.
· Many networking events, including the open board meeting, ASA Committee meetings, AMi Graduation and the Celebration of Excellence, just to name a few!
· Training for both Mechanical and Collision shops to keep you up-to-date on the latest technology.
· Hear from ASA’s Washington Representative on the latest in legislation and a shop owner panel with the next generation of leaders.
· Everything you need to register and learn more at www.asashop.org
Episode 22 – Lifelong Learning – The Millennial Way
Mario Rojas is an ASE-Certified Master Technician with L1 at Pete’s Complete Auto Service in Miami, Florida. He’s also a millennial on a mission: to share his knowledge every chance he gets. We caught up with Mario at the ASA-Florida Foundations event and had a short but enlightening conversation about how our younger technicians think differently about training and lifelong learning. Listen in as we discuss:
· The value of having an employer that supports ongoing training for their technicians
· How far some technicians and employers will go to find great training
· Using YouTube to share knowledge and help others
· How millennials think and learn differently
· How much annual technical training is enough?
Episode 21 – How Telematics Impacts Collision Repair
Jason Verlen is the Senior Vice President of Product Management and Marketing Products & Technology at CCC Information Systems. In this episode, he talks about the impact of Telematics on the collision repair process and the implications this technology presents for insurers. Listen in as Jason provides a look ahead at:
· How technology is redefining the consumer experience
· New efficiencies being driven by Telematics technologies
· How technology is influencing the collision claims and estimating process
· How Telematics is growing within the vehicle fleet in the U.S.
· Where we are and what’s to come in the use of Telematic networks
Episode 20 – ASE Launches Spanish-Language Testing and More!
Trish Serratore is the Senior Vice President of Communications at the National Institute for Automotive Service Excellence (ASE). In this episode, she talks about the latest developments with the ASE Certification tests and what the organization has been up to lately. It’s an information-packed podcast that will bring you up to speed on the most recognized professional credential for technicians in our industry! Listen in to hear about:
· The new Spanish/English ASE Certification exams and how they work
· The new ASE Renewal App that allows you to recertify with your smartphone
· Info on the workshop to develop a new ADAS Certification exam for technicians
· The latest information on updates to the existing ASE Certification exams
· The Annual ASE Awards recognizing certified professionals nationwide
· Where you can get more information at the ASE website at www.ase.com
Episode 19 – What’s Next in Collision Repair
Vincent Romans is the founding principle and managing partner of The Romans Group LLC. His four decades of experience as a consultant within the collision repair market provides a unique perspective on the various dynamics which will shape the collision repair market in the years ahead. We caught up with Vincent at the ASA MSO Symposium in Las Vegas and asked him to share his thoughts on what’s next for the industry. Listen in to hear about:
· The first likely IPO by a major MSO consolidator in 2020
· The growth of private equity in the collision market
· Market disruptors and the earthquake effects of secular trends
· The growth of OE Certification programs, OE Repair Standards and the effect of telematics and artificial intelligence on the collision and insurance industries
· The “sweet spot” for shop size to maximize productivity and MSO interest
· Vincent’s projections for continued growth and increasing severity
Episode 18 – Meet Mel Algier – The First Techs Rock Award Winner
Mel Algier is a young woman who demonstrates that you can make a difference at any age! She also represents the future of the automotive service industry. In this episode, we’ll talk with Jennifer Maher, CEO of the TechForce Foundation and America’s Automotive Trust, and the winner of the inaugural Techs Rock Award, Mel Algier, a line technician at Barnsworth Chevrolet in Canandaigua, NY. Listen in to hear about:
· How Mel decided on an automotive service career
· What the new Techs Rock Award is doing to inspire the next generation of automotive technicians
· The value of mentors to the success of entry-level technicians
· Nurturing the next generation workforce
· Mel’s advice for success to new technicians
Episode 17 – Paying it Forward and Looking Ahead
John Greenfield is President of JJ’s Auto Care in Jacksonville, FL and he’s not just worrying about the technician shortage—he’s doing something about it! John was one of a group of ASA members and others who sponsored ten automotive students from jtech Institute to attend the inaugural ASA Florida Foundations training event at Daytona. We caught up with John and Ryan Stafford, his lead technician at Daytona International Speedway and talked about their views on where they see the repair industry going in the years to come. Listen in to hear about:
· How getting involved with your local Career and Technology Education program can help find the talent you need now and for the future
· Why continuing education is now mandatory
· How the industry is evolving and what’s ahead
· Ryan’s unique reasons for becoming an automotive technician
· What type of training technicians are looking for
· How you can help make a difference for the next generation of technicians
Episode 16 – ASA Northwest ATE 2020 Sets the Bar for Training
ASA Northwest incoming chairman Bryan Kelley and Executive Director Jeff Lovell have good reason to be proud and excited about the Automotive Training Expo event scheduled for March 27-29 at the DoubleTree Hotel near SEATAC Airport. Listen in as Bryan and Jeff share the story behind the event, along with the outstanding lineup of technical and management training that is absolutely the Best int the West!
· Hear about the all-star lineup of trainers available
· Learn how the technical and management training is carefully selected by shop owners and technicians for shop owners and technicians
· Abundant networking opportunities to meet and share ideas
· Special program for Educators and special pricing for ALL asa mEMBERS
· Find Out about the new ASA-NW Apprenticeship program to develop new talent
· Register now at atetrainingexpo.com
Episode 15 – ASA Chairman Shares What’s Next for 2020
ASA Chairman Bob Wills has seen a lot of changes to the association in 2019. Listen in as Bob talks about his first year as Chairman and shares his thoughts on where the Automotive Service Association has been and where it’s going. From autonomous vehicles, advanced driver assist systems and how data access and cyber security can impact ASA members, this is a look ahead at what ASA will be working on for its members in 2020!
· Accomplishments, Changes and a new Executive Director
· A record year for ASA Affiliate training events
· TTF & MSO events celebrate eight years of growth
· Facing the shared challenges of mechanical and collision members
· Building on communication, outreach and representation
· The return of CARS in 2020
Episode 14 - Colton James is a country music star with a mission. Listen as Colton talks about his support for the military and an ambitious plan to build lodges across the country to allow disabled vets to enjoy the great outdoors. In this exclusive interview at Daytona during the ASA-FL Foundations training event, Colton talks about his start in the country music business, the people who helped him succeed and his love for our great Nation.
· From Virginia to Nashville with a guitar and a dream
· Honoring those who serve and protect us
· Plans for giving back to our veterans
· How his faith drives his life
· A new TV show that is wet and wild
Episode 13 – The Evolution of OEM Certification
Mark Allen, Collision and Equipment Manager for Audi of America was a panelist at the 2019 ASA MSO Symposium in Las Vegas. We caught up with Mark afterward for an in-depth discussion on what Audi is doing in their OEM Certification program for collision shops. Listen in as Mark talks about where the Audi program is and where it’s going, along with an insider look at the future of these types of certification programs.
· How shop certification programs work
· How ongoing training fits into the certification programs
· What shop certification does for consumers
· How certification benefits collision shops
· What is driving the growth in OEM Certification Programs
Episode 12 – ASA-CO Summit
The ASA Colorado Summit is one of the largest regional training events available. In this episode, we talk with Bryan Gossel, ASA-Colorado Chairman, about the 2020 Summit and how they are building on the success of 2019. Listen in as Bryan covers the many learning opportunities available for shop owners and technicians to keep up with the changes and grow their knowledge base. Listen to learn all about:
· The training available at the 2020 Summit
· The well-known instructors sharing their knowledge
· The Networking opportunities available at the 2020 Summit
· The fun stuff driving golf balls and go-karts
· Want to attend? Visit www.asacolorado.org/summit
Episode 11 – Cash for Clunkers 2.0
Lawmakers may soon be talking about a new Cash for Clunkers program being discussed in Washington, D.C. Listen in as Bob Redding, ASA’s Washington Representative discusses the genesis of an updated old idea and the potential impact on the automotive service community. It’s been tried before and fell short of its goal, but at least one lawmaker thinks it’s time for Cash for Clunkers 2.0. Find out what you need to know about:
· A short history of the last Cash for Clunkers program
· What the new program will try to achieve
· Who benefits the most and what it will cost taxpayers
· How the new proposal is different from what has been tried before
· The potential impact on independent repair shops
Episode 10 - jtech Part 2 – The Teachers View
Danielle Wampler and Marcus Jenkins are helping to shape the future. Listen in as we discuss the many challenges and opportunities they face as teachers and counselors to those who come to jtech seeking a new career. Dani and Marcus offer their unique perspectives on technical education, including:
· Why they chose to pursue an educational career
· What challenges they face in training tomorrow’s technicians
· The many opportunities available to those with a technical education
· The many misconceptions about technical careers
· Why they now train students of all ages and backgrounds
Episode 009 – The Future of Mobility
Neal Watterson, Global Head of Guest Products and General Manager of Uber for Business was a featured speaker at the ASA MSO Symposium in Las Vegas. Listen as Neal discusses the future of Mobility, Uber and the Automotive Industry. From a focus on safety, to the new paradigm that says “yes, it’s ok to get into vehicles with strangers” he paints a picture of a future that’s not that far off and may surprise you.
· Uber’s primary focus on safety shapes all of their plans for the future
· How autonomous vehicles will impact the automotive service industry
· How shops can use ride-sharing to improve customer convenience
· Uber for business programs for mechanical and collision shops
· Uber Elevate—electric helicopters and flying cars (yes, flying cars)
Episode 8 – ADAS @ AAPEX
Chandler, AZ shop owner Frank Leutz is one busy guy. Aside from helming Desert Car Care, he hosts the Wrench Nation radio show, serves on the ASA Mechanical Operations Committee and is a regular expert on his local TV station. Frank is all about technology, so when the Automotive Aftermarket Suppliers Association was looking for a panelist for their Advanced Driver Assist System session at AAPEX in Las Vegas, Frank stepped up. Listen to what he had to say about the experience.
· ADAS systems are becoming more common on modern vehicles
· ASE is developing a certification category for ADAS technicians
· Principle challenges of independent shop owners calibrating ADAS systems
· Pros and cons of equipping your shop for ADAS calibration
· What options exist for calibration and will future systems self-calibrate
This episode sponsored by Mitchell1
Everyone talks about the technician shortage, it’s time we talked to the technicians. Specifically, the next generation of technicians training now in Career and Technology Education (CTE) programs across the nation. In this episode, the ASA Podcast talks to 10 aspiring automotive professionals attending jtech Institute in Jacksonville, Florida. This mix of young men and women offer their thoughts on why they chose an automotive career and much more, including:
- How their family influenced their career choice.
- What and how they are learning about advancing automotive technology at jtech.
- How the women feel about working in a traditionally male-dominated profession
- How the men feel about having women in the service bay
- What young technicians are looking for from future employers.
Jennifer Maher and the TechForce team have a big mission in helping the automotive industry find the technical talent needed now and for the future. One of those ways is to recognize those already working in repair shops across the nation. The new Techs Rock Awards is open to nominations through November 21, 2019 at 5 pm EST. This podcast fills you in on the latest news from TechForce and a new alliance that will help introduce an automotive career to a new generation!
· Learn all about the Techs Rock Award and how you can nominate a deserving technician.
· How TechForce is working to promote automotive service careers to a new generation of workers.
· The new alliance between the TechForce Foundation and American Automotive Trust which combines resources and talents across the nation.
· The many ways shop owners and their employees can get involved to help spread the word on the many great career opportunities in the automotive industry.
Darrell Amberson and Roy Schnepper offer their thoughts and comments on the 2019 ASA MSO Symposium held November 4th at the Mandalay Bay in Las Vegas. Roy owns Butler’s Collision, an independent collision repair shop and Darrell is President of Operations at LaMettry’s Collision Centers, a multi-shop operation (MSO). Both are past chairmen of ASA. Listen in as Roy and Darrell review the highlights of the 8th Annual MSO Symposium and hear about:
· Where the collision industry is headed in the United States
· What dynamics will affect the future of both large and small operations
· The growth of dealership collision shops
· The future of mobility that is happening now!
· The highlights of the presentations at the MSO Symposium
· The valuable networking opportunities available
· A heads-up on what’s coming next
Episode 04 – Taking the Hill
Bob Redding, ASA’s Washington Representative offers a look ahead at what’s happening on the legislative front that affects ASA members and the automotive service industry. Tune in for an insider look at what’s happening on Capitol Hill, in the Administration and at the state level as he discusses some of the hottest topics for 2020.
· What’s the latest info on data access and cybersecurity legislation?
· What is ASA doing to represent our members to ensure they have the information they need?
· How are the car manufacturers addressing the issue?
· Is mandatory data sharing on the horizon?
· What’s the future for Periodic Motor Vehicle Inspections (PMVI)?
· What’s happening with emission inspections in Pennsylvania?
· Is there a new Cash for Clunkers in the works?
Maryann Croce, owner of Croce’s Transmission Specialists in Norwalk, CT, shares her thoughts on why you should stop worrying about the technician shortage and do something about it! Mentoring is one answer, she says, and it’s a solution that offers many benefits. Listen to how one shop owner is finding the talent she needs to succeed!
· The tech shortage is real and was created over generations
· Shop owners share some responsibility for the problem
· Learn to be a resource to your team and the next generation
· Mentoring is a great opportunity to grow new hires
· Technical schools are a great resource for new techs
· Your local high school training program needs your involvement
· How to excite students and parents about automotive service careers
· Learn about the ripple effect of professionalism
Jeff Buckley owns My Father's Shop in Midlothian, TX and has a few ideas on how shops can market on a limited budget. Listen in as Jeff explains how he uses "Guerrilla Marketing" techniques and social media to get the word out without breaking the bank.
Frank Leutz, owner of Desert Car Care in Phoenix, AZ and Jeff Buckley, owner of My Father’s Shop in Midlothian, TX share their experience in producing podcasts and other social media shows to get more involved in their communities and the industry. Tune in for tips on how your business can grow using the latest technology.
· Growing your social media marketing strategy
· What it takes to get started
· Tips and advice on avoiding common mistakes
· Identifying effective content
· Communicate, educate and share your knowledge
· Telling your story
· Exploring the ROI