Caterer.com Recruiting in Hospitality Podcast: Recent Episodes
Caterer.com
Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development with top names from the industry.
Founded in 1990, Springboard was created by Stephen Moss to support the hospitality industry. It continues to provide advice, training and skills courses to those at the start of their career and tackling the challenges faced by the industry, including staff and skills shortages and misrepresentation about what a fulfilling career the hospitality industry can offer.
In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Patricia Teixeira, Ambassador Project Lead from Springboard, Esther Brittan, HR Operations Manager UK&I from Hilton and Michael Taylor, Learning & Development Manager, and the Springboard Ambassador of the Year winner from Sodexo.
We discuss the incredible work Springboard do to change the perception of careers in hospitality and to help drive more people into the hospitality industry.
We’ll cover:* Who are Springboard, what it is they do to get more people in to the hospitality sector * The ongoing issue of the poor perception of the hospitality industry and what it is those working in it can do to take action to change this * Michael Taylor, the Springboard Ambassador of the Year shares his highlights from being an ambassador over the last 8 years and why he encourages more people to get involved * We find out why the Springboard Ambassador's programme has been so beneficial to Hilton to attract more people into their roles
Find out how Springboard can help your business to attract more people into your roles. Take a listen today.To learn more about Springboard visit springboard.uk.net
The Walk for Wellbeing is rapidly approaching! This presents an ideal occasion for hospitality teams to unite, step into the great outdoors, and generate crucial funds for Hospitality Action.
From September 30th to October 15th you are invited to join the hospitality community in walking for a good cause, but in the meantime take a listen to our latest episode of Recruiting in Hospitality where we speak to the Founder of Walk for Wellbeing, Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action and Olajide Alabi from Turtle Bay
Join us as we explore wellbeing in the hospitality industry.
In this podcast we look at:* How we can all embrace wellbeing in the workplace and promote change in the hospitalty sector * How we can inspire people in the industry to be kind and to look after themselves too. * We speak to Craig Prentice from mum, Giuliana Vittiglio from Hospitality Action about Walk for Wellbeing and the importance of this event to raise much needed funds for Hospitality action to allow them to continue supporting those struggling in the industry * Olajide Alabi from Turtle Bay talks about his own personal experience and what Turtle Bay are doing to tackle wellbeing in the workplace.
To learn more about Walk for Wellbeing and to get involved visit www.walkforwellbeing.org
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With 1 in 3 respondents reporting that they had experienced discrimination at work and 52.5% of respondents stating that they did not know if their employer had undertaken any Equity, Diversity, and Inclusion initiatives in the past year. What is it really like to work for the hospitality industry for Black, Asian, and ethnic minorities?
In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Lorraine Copes, Founder of Be Inclusive Hospitality about the latest Inside Hospitality Report, where in it, it reveals some of the expriences of Black, Asian, and ethnic minorities working in the hospitality industry.
Lorraine shares some of her advice for employers on how they can use these findings to inform their actions to advance equity, diversity and inclusion in the workplace.
Here are some of the topics we'll cover: * We find out more about Lorraine, and how Be Inclusive Hospitality came to be? * Lorraine shares some of the key findings from the Inside Hospitality Report and how it can support hospitality businesses * What’s next for Be Inclusive Hospitality and how can hospitality businesses get involved
Find out what your business can do to advance equity, diversity and inclusion in the workplace. Take a listen today. Show downloads The third edition of the Inside Hospitality Survey was conducted between 31st January and 31st March 2023. The 3,120 views and experiences captured encompass all backgrounds, genders, ages, jobs, and lengths of service.
It includes: * A 100-page report outlining the key findings from the Inside Hospitality Survey. * A comprehensive account of Equity, Diversity, and Inclusion through a race lens. * Topics covered include Careers in Hospitality, Culture & Leadership, Lived Experience and Training. * Recommendations for businesses to consider, to advance race Equity, Diversity and Inclusion.
Download the Inside Hospitality Report: https://bit.ly/447ZpAz Follow us on LinkedIn, Twitter, Instagram and Facebook: @catererdotcom
Are you looking for ways to improve employee engagement, productivity, and retention?
This podcast is for you!
In this episode of Recruiting in Hospitality, our Client Consultant, Junior Lewis speaks to Gemma Tracey MCIPD, FIH HR Director at Champneys about our latest Hospitality Hiring Insider Insights, where we reveal the key insights from our latest industry research across both hospitality employers and candidates to explore the key drivers across team engagement and loyalty.
Gemma shares some of her tips and advice based on her experience at Champneys.
Here are some of the topics we'll cover:* Insights from the latest Caterer.com Hospitality Hiring Insider * The greatest drivers for engagement across teams * Initiatives that can be put in place to drive greater productivity * Strategies for improving engagement, productivity and retention * The links between employee engagement, productivity and engagement
Find out how you can greatly improve the retention of you teams. Take a listen today.Need more help?Download Caterer.com's Hospitality Hiring Insider!
his edition is jam-packed with data & insights you won't want to miss:
- Market performance data - job postings, candidate activity, salary & benefit benchmarking
- Latest employer & candidate insights
- Caterer.com Catch Ups with leading hospitality employers... and much more!
Download here: https://bit.ly/3nvsiHz
In this episode of Caterer.com - Recruiting in Hospitality, our Client Consultant, Junior Lewis talks to apprenticeship specialist, Jenni Clarke from Umbrella Training and Jo-mandi Templeton, Head of Talent and Culture at The Montcalm about how apprenticeships can provide the hospitality industry with a powerful resource to boost hiring success and retention.
With a reduced talent pool and an ongoing skills shortage, apprenticeships provide an effective resource to reach new talent groups and build skill sets across your teams. However, many businesses are not utilising apprenticeships due to lack of information or awareness on the funds available and the overall process and opportunities.
Gain insights directly from the experts in helping you make the most of your apprenticeships and how embracing apprenticeships can in turn can provide your business with recruitment and retention success.
Don't know where to start? Take a listen today.
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In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Robbie Laidlaw and Chris Mitchell from Genuine Dining. Both will be taking part in The Sprit of Hospitality, where they will be rowing the Atlantic in aid of Hospitality Action.
The hospitality industry has a robust sense of community but it has continued to be pushed to its limits since the pandemic with numerous layoffs in the sector.
The importance of Hospitality Action is vital in restoring and maintaining all those in the industry who have been affected, particularly those struggling with financial and mental health issues, something that Chris and Robbie understand well and so they wanted to use 'The Spirit of Hospitality' Atlantic venture to help raise greatly needed funds for Hospitality Action so that they can continue to help as many people who need them now and in the future.
We find out the story behind this incredible adventure, the help and support Hospitality Action provides team members across hospitality and how sponsors can get involved and make a real difference to this bold undertaking.
Find out more about The Spirit of Hospitality here: www.spiritofhospitality.co.uk
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In this edition of Recruiting in Hospitality, we look back at some of the great conversations we've had over the past year and reflect back on some of the conversations we have had with hospitality leaders.
We hear from Catrina Pengelley, The Nerdy Hotelier and Kris Hall, founder of the Burnt Chef Project. We also catch up with the General Manager of The Royal Lancaster Hotel, Sally Beck and Jon Dawson from The Lore Horel Group.
They share with us the lessons they have learnt about hospitality recruitment in a post-lockdown world and ideas employers need to consider moving forward.
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In this episode of Recruiting in Hospitality from Caterer.com, we explore Diversity, Equality and Inclusion in the hospitality workplace with Olajide Alabi, Equality & Inclusion Partner at Turtle Bay Restaurants and Daniel Jaghai, Senior Product Specialist at Stepstone.
They discuss with Caterer.com's podcast host, Lancelot Narayan approaches to DE&I, methods to achieve a more representative face to the industry as well as tools available allowing employers to better know candidates.
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Choose Hospitality is an initiative driven by the industry itself, to stimulate interest in the wide-ranging benefits of a career in hospitality.
In this episode of Recruiting in Hospitality from Caterer.com, we speak to Claire Bosi, co-founder of our partners, Choose Hospitality.
Created by Chef & Restaurant Magazine, and with a plethora of supporters including Gordon Ramsay, Tom Kerridge and James Martin, Choose Hospitality was created to bridge the gap of communication directly to those who are training for a career in the sector, at the same time encouraging more school leavers and job-swaps to consider the profession.
Claire discusses why Choose Hospitality is needed, how it aims to help the industry, why fewer young people are considering a career in hospitality and how perceptions can be challenged.
Find out too how you can get involved and join us in showcasing all the wonderful things a career in hospitality can bring.
Caterer.com has been a committed supporter of HR in Hospitality for many years. Their annual Awards of Excellence is an amazing celebration of the fantastic work being carried out for hospitality team members across the industry.
We proudly sponsor the HR in Hospitality Rising Star Award, providing a bursary for an exceptional hospitality HR professional on the cusp of a brilliant career.
This year’s winner is Abby Mellors from Mowgli Street food.
In this episode of Recruiting in Hospitality, we spoke to Abby about her career to date, her journey on the career ladder, and discussed what hospitality businesses need to do to change perceptions of a career in hospitality, so that it's no longer considered as a stop gap.
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Caterer.com People Awards 2021 winner, Food Service provider, Compass Group shone with their entry in the Wellbeing category. At a time when circumstances were difficult throughout the hospitality industry, Compass Group understood that the well-being of their people was of paramount importance. This is as much relevant today as it was then.
Caterer.com spoke to Amanda Scott from Compass Group to discover how the Compass Group tackle challenges related to the wellbeing of their team, their decisions around their wellbeing programme and the initiatives they have in place.
Amanda also discusses adapting to, and helping her teams through, the ever-changing hospitality world and developing a wellbeing programme for the future.
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Walk for Wellbeing is just weeks away! It’s the perfect opportunity for hospitality teams to come together, get out in the fresh air and raise valuable funds for Hospitality Action.
In this latest episode of Recruiting in Hospitality, we spoke to the Founder of Walk for Wellbeing, Craig Prentice from mum, Camilla Woods from Hospitality Action and Adrian Ellis from The Lowry Hotel.
We discuss the origins of Walk for Wellbeing, mental health issues in the industry and challenges faced by hospitality workers in the past two years PLUS how you can get involved in Walk for Wellbeing 2022.
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Be Inclusive Hospitality (BIH) is a not-for-profit organisation, founded by Lorraine Copes in 2020 to build a thriving community to accelerate race equity within hospitality, food and drink. Lorraine is an award-winning advocate and champion of change in the hospitality industry and in this episode of the Caterer.com Recruiting in Hospitality Podcast, Lorraine casts a light on the state of industry from the perspective of people of colour.
Be Inclusive Hospitality released their annual report was released a few months ago and cast a light on the state of industry from the perspective of people of colour. The report states that Black respondents, at 43%, are most likely to report that ethnicity has hindered career hospitality progression. Asian (37%) and mixed (28%) respondents reported the same. In contrast, just 7% of White respondents believe this. In real terms, what are the knock-on effects from this? How does this affect the individual and the face of the industry as a whole?
We also spoke to Lorraine about the exciting launch of the Be Inclusive Hospitality Spotlight Awards, which shines a light on exceptional individuals and businesses from Black, Asian and ethnic minority backgrounds within UK #Hospitality, food and drink.
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The Springboard Ambassador programme was created to promote the hospitality industry as a great place to work by inspiring the next generation of hospitality professionals. Each Ambassador works hard to champion the industry, but what does the role actually entail?
In this episode of Recruiting in Hospitality, Lancelot Narayan speaks to The Nerdy Hotelier herself, Catrina Pengelley. She tells us how she became involved in Springboard’s Ambassadors programme, how her role as an ambassador helps others in the hospitality industry and why the Ambassador programme is so important in the midst of this difficult climate.
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Sam Coulstock a renowned hospitality Learning and Development expert, previously holding positions at Springboard and Umbrella Training. He is currently Head of Professional Development at the Institute of Hospitality and is also Founder & CEO Founder Inspired Community Group CIC, working with schools to showcase and drive talent into the world of work.
In this episode of Recruiting in Hospitality, Lancelot Narayan talks to Sam about how the hospitality skills shortage deepened since covid and Brexit, why L&D is crucial to an employer’s offering and why it’s becoming more and more important to candidates.
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Recruiting in Hospitality Podcast with John Holden, Bridging the Skills Gap
Recently, Caterer.com hosted roundtable discussions to address the current skills crisis and to gauge the opinion of hospitality leaders on sourcing entry level talent. Engaging the next generation of hospitality workers is vital for the industry and forming stronger links with educational organisations could go a long way in ensuring the success and future growth of the sector.
In this episode, Lancelot Narayan speaks to John Holden. John has worked in the hospitality and catering industry for 30 years, starting his career in a local pub as a waiter and chef. John has started an initiative called ‘Bridging the Skills Gap’ to address shortages within the Chef and Front of House areas of work and is keen to develop and expand the organisation to offer information, help and advice where it is most needed.
Inspiring new talent with exciting work placements is one of John's main objectives for ‘Bridging the Skills Gap’ and as part of making that happen he is helping UK hospitality employers forge better connections with colleges, providing a direct pipeline of fresh talent, direct from college to the workplace.
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Amongst our guests were Youth Employment UK, an independent, not for profit social enterprise founded in 2012 to tackle youth unemployment and Umbrella Training, founded in 2012, the company works with hotels, restaurants, food service businesses and many corporate services organisations across the UK. Since its inception, Umbrella Training has supported the recruitment, development and progression of more than 2,000 apprentices.
In this edition of Recruiting in Hospitality, Lancelot Narayan speaks to:
- Lauren Mistry - Youth Employment UK
- Laura-Jane Rawlings - Youth Employment UK
- Dan Power - Umbrella Training
They discuss the skills shortage and how we can combat poor industry perception, how we can attract a diverse talent pool from the beginning of their career journey and how the sector can engage the next generation of hospitality workers.
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Employee Wellbeing has become a crucial part of recruitment strategy within the past two years. As hospitality workers suffered for a variety of reasons during the pandemic, HR departments had to adapt by discovering the needs of their employees and acting on that information in an empathetic way.
Malmaison du Vin was one of the 15 winners in the Employee Wellbeing category. Lancelot Narayan spoke to Kate Lees, Head of HR at Malmaison about their win, Malmaison’s Mental Health and Wellbeing Policy and Strategy, how the pandemic and lockdown affected team members, and the amazing results Malmaison continues to have.
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Lorraine Copes has been working with the hospitality industry for nearly two decades. As a senior procurement leader, she has worked with the likes of Gordon Ramsay Restaurants and Corbin & King.
In this episode, Lancelot Narayan speaks to Lorraine, who also Founded Be Inclusive Hospitality in 2019 with the mission to advance racial equity in Hospitality and the wider Food & Drink sector.
Caterer.com is proud be sponsoring Be Inclusive Hospitality's new Inside Hospitality Survey, which will be published later this year. We discuss this, her career and the aims and goals of Be Inclusive Hospitality in celebration of International Women's Day, which this year focuses on breaking down bias'.
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Welcome to another edition of Recruiting in Hospitality from Caterer.com. In each programme we invite top guests from the world of hospitality to discuss issues affecting employers. We talk recruitment, development and retention as well as matters concerning you and your teams.
In a recent survey, 84% of hospitality professionals questioned had experienced some kind of mental health issue within their career and 46% would not feel comfortable talking about their health concerns with their colleagues. There is still a stigma attached to mental health issues in our industry.
The Burnt Chef Project was launched in May 2019 with the sole intention of eradicating mental health stigma within hospitality. Join your host, Lancelot Narayan, as he is joined by Kris Hall, founder of The Burnt Chef Project. They discuss factors negatively affecting mental health in the hospitality workplace, methods of improvement in recruitment and retention for employers, services offered by The Burnt Chef project and how you can get involved.”
In this episode, Lancelot Narayan speaks to Sally Beck, General Manager of the Royal Lancaster Hotel.
Not only has Sally enjoyed great success at one of London’s top hotels, she’s committed to developing careers for others and ensuring that hospitality is a nurturing environment for individuals to thrive and prosper and that team members are given every opportunity to train and grow within the industry and as people.
We discuss Sally’s hospitality journey, her amazing work at the Royal Lancaster, her part in the Educators Forum, the creation of the Hotelier’s Charter and promoting hospitality as a great career choice.
As the hospitality industry continues the process of rebuilding, focus is heavily on the workforce and rebuilding teams, but businesses are struggling to find the right candidates with the right skills. - Could ex-offenders help to fill the skills shortage gaps? Are hospitality employers willing to give them a second chance?
In this edition of Recruiting in Hospitality, Lancelot Narayan speaks to Joshua Jarvis, owner of Wing Shack and Greg Mangham, the Founder of Only a Pavement Away about this talent pipeline and explores whether hospitality employers may have overlooked a potentially rich source of talent!
Continue the conversation on our social media channels @catererdotcom (LinkedIn, Twitter, Facebook and Instagram or watch the interview on your YouTube channel @hospitalityjobs
“There has been a 55% increase in in homelessness in the past five years, with over 10,000 people sleeping rough in London alone in 2020. Only a Pavement Away is a charity founded by representatives from the hospitality industry who believe that everybody deserves the chance to find and forge a career. Michelin-starred chef, Tom Aikens has become an Ambassador for the charity, not just by raising awareness but also by getting deeply involved in OAPA’s Life Skills Hub.
In the latest episode of Recruiting in Hospitality, Lancelot Narayan spoke to Tom about his work with OAPA, including their exciting new cookbook, the upcoming Cook & Dine event as well as how Only a Pavement Away can be a valuable resource for new talent in the industry.
Find out more about Only a Pavement Away: https://onlyapavementaway.co.uk/
Watch and download more Caterer.com podcasts: https://www.caterer.com/recruiter-advice/podcasts
In this edition of Recruiting in Hospitality, Lancelot Narayan is joined by L&D Specialist and host of &Happiness podcast, Klaudia Mitura, Director of Zest for Life, Sally Prescott and Head of L&D at D&D London, Adam Harwood as they discuss the immediate challenges employers are facing post-covid.
What gaps have appeared in the fallout? Are employers having to adjust hiring policies? What are the new skills required for a hybrid workplace? With many hurdles to jump, what does hospitality have to do to rebuild a strong workforce and how important is it that this is addressed now?
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As the hospitality sector begins to re-open, bosses are warning that further no-shows could prove to be just as crippling as the pandemic itself.
In this edition of Recruiting in Hospitality, Lancelot Narayan talks to Abi Dunn from Sixty-Eight People, one of the team behind the #nomorenoshows campaign to remind us that unfulfilled restaurant and pub reservations can cost the industry billions in lost revenue.
The refresher campaign went live on Friday 9th April, with hospitality leaders, operators and employees from all around Greater Manchester asked to post the #NOMORENOSHOWS tile on their socials and calling on their own network of customers, family & friends to do their bit.
Find more resources for hospitality leaders and those that work in the sector on www.caterer.com
Shortlists for the CiS Excellence Awards have been published and Caterer.com is once again proud to partner with CateringScotland to celebrate the very best of Scottish hospitality.
We spoke to Alex Buchanan from CateringScotland to find out how the Awards for Excellence came about, how the Covid pandemic affected the awards, the addition of three new categories as well as a discussion about the recovery of hospitality in Scotland.
Caterer.com speaks to Robert Richardson, General Manager at the Cave Hotel & Resort and Rachael Stevens, Guest Services Manager at South Lodge and Chair of Institute of Hospitality, Sussex.
‘Covid-19 continues to affect the hospitality industry, with redundancies across all sector, forcing many hospitality people to take jobs below their previous roles out of necessity. It is a privilege to welcome them into our teams and learn from the knowledge and experience they bring’. (Robert Richardson)
'It’s our responsibility as managers within hospitality to coach and mentor our teams and support them. Part of that is being strong, positive and optimistic because that filters through to our teams and affects how they respond to situations.' (Rachael Stevens)
Is ‘mentor’ part of the job description though? Are the extra pressures of managing employee mental health and wellbeing affecting leaders and managers and how can hospitality ensure that our people stay strong and resilient?
Caterer.com speaks to Robert Richardson and Rachael Stevens talk leadership, mentoring and team management.
With the traditional office celebrations looking very different this year, a number of companies are marking the festive season a little differently by hosting a unique kind of Christmas party - an invisible one.
Spearheaded by agency Ready10, a number of companies in the PR industry have joined forces with Hospitality Action to support those who need help at what should be the industry’s busiest time of the year. Those involved have made a donation to the charity and are symbolically hosting an invisible Christmas party - and also calling on other businesses across the UK to get involved.
We spoke to David Fraser from PR agency Ready10 about an exciting new fundraising initiative, the Invisible Xmas Party, all in aid of Hospitality Action.
Find out much more in our exclusive catch up.
Mary Hemsworth chats to Nina Lovatt and Jo Meredith fromThe NEXT Steps Virtual Redundancy Club
As a response to Covid-19, Jo Meredith and Nina Lovatt have set up the NEXT Steps Virtual Redundancy Club to support hospitality professionals experiencing redundancy.
‘It has been hard to sit by and watch friends and colleagues struggling. We wanted to do something proactive for the industry we love’.
Redundancy can affect everyone differently and Jo and Nina are passionate about helping hospitality people rebuild their confidence and develop the emotional resilience to find a new role.
Nina and Jo share what the club has to offer including more information about their development programme and how it can support the development of someone who may be facing redundancy as well as advice for employers wanting to provide more support for their employees who they have had to make redundant.
From chef in a 2 Michelin star kitchen to wellness practitioner at Jasper Wellbeing, Shane Cooke knows what it feels like to experience burnout firsthand.
‘The first step is to recognise that something is wrong, vocalise what doesn’t feel right, and then get the help and support you need. I took the decision to leave the industry and develop the skills to help and support hospitality people to manage their mental health and wellbeing. WRAW is about building workplace resilience and wellbeing at a time when hospitality is facing so many challenges. Understanding mental health in the hospitality workplace is vital to ensuring strong and healthy team members.'
Find out more about Shane's bespoke plans to help individuals, and hospitality businesses, to achieve balanced and strong resilience and wellbeing.
Hospitality charity, Only a Pavement Away has gone from strength to strength since being launched three years ago and in that time has seen the UK hospitality industry come together to help and support the most vulnerable in society with work within the sector.
The charity has been able to help individuals with financial support, warm clothing in winter months and practical help navigating the complex benefits system.
We caught up with founder and CEO, Greg Mangham about current projects; the Covid Resource Hub, the Five Minute Meals booklet and November’s Winter Warmth Campaign.
A platform for women working in hospitality, travel, events and tourism Abbie Hart is the founder of the Female Hospitality Network and joined the hospitality industry in her teens as a pot washer and worked her way through university in bars and restaurants. After graduating, a chance phone call led to Abbie becoming a hospitality recruiter, eventually setting up her own agency.
We find out what prompted Abbie to create the Female Hospitality Network and the benefits for its members.
Caterer.com caught up Jamie-Lee Abtar, Executive Director of BAME Women in Travel.
BAME Women in Travel not about tokenism, it is about being given a fair and equal opportunity because we are talented, smart and capable of driving the growth and success of the UK hospitality and travel industry.
BAME Women in Travel (Black, Asian and minority ethnic), is on a mission to launch more BAME women into leadership positions and increase the number choosing to opt for a career in hospitality, tourism and travel.
Join the conversation on our social channels: LinkedIn | Twitter | Instagram
In this edition, we speak to Wendy Bartlett, founder of Bartlett Mitchell and Noel Mahony, co-chief executive, BaxterStorey.
Approximately 20% of the workforce are expected to be made redundant or face significantly reduced hours. As a result, the hospitality industry has come together to create the Food Service Circle, a new support network to allow them to stay connected, and continue to develop their skills and knowledge as they seek new employment.
Join the conversation on our social channels: LinkedIn | Twitter | Instagram
“Caterers are born, it’s in our soul,” says Mary Jane Flanagan. “We have a need to ensure others have the most brilliant time.”
MJ spent the first part of lockdown creating a new Jobseekers Toolkit, aimed at jobseekers, as she explains; “It’s a no nonsense practical guide, it’s not too long and really easy to follow.
The Jobseekers Toolkit is of benefit to employers too, “Employers are really battling costs at the moment so the Toolkit is a no-cost way of giving their teams a fighting chance and showing compassion.”
Join the conversation on our social channels: LinkedIn | Twitter | Instagram
Caterer.com Catch Ups.
Time to catch up with inspiring hospitality people.
"Being honest with people is all important because they will remember it. Things will get better and your employer brand will only benefit."
Lance Narayan speaks to Adam Rowledge MD of Rowledge Associates about moving forward after reopening.
Join the hospitality industry conversations over on our social media channels - @Catererdotcom. You'll find us on LinkedIn, Twitter and Instagram.
reopeninghospitalilty #hospitality #hospitalityindustry #catchup
Throughout lockdown the hospitality people responsible for keeping our venues secure, making sure payroll was met, managing revenue streams and the technology keeping everyone in the loop, have been working hard behind the scenes.
As businesses transition back into trading mode, Caterer.com caught up with Jane Pendlebury, Chief Executive Officer of HOSPA, the Hospitality Professionals Association, to discuss why her members are crucial to successful hospitality businesses.
Join the conversation on our social channels: LinkedIn | Twitter | Instagram
Caterer.com #CatchUps - Time to catch up with inspiring #hospitality people.
"We WILL come back and we WILL come back stronger!" - Dr Hilary Cooke from Merlin-Consultancy and author of 'Picking up the Pieces' – A Practical Guide for Leaders in a Post-crisis world.
Join the hospitality industry conversations over on our social media channels - @Catererdotcom. You'll find us on LinkedIn, Twitter and Instagram.
Time to catch up with inspiring hospitality people.
Mary Hemsworth chats to Kellie Rixon MBE FIH , Chair at the Institute of Hospitality
"Hospitality is a formidable industry with amazing people. And when you think about what we deal with on a day to day basis it's inspiring."
Kellie shares with us her plans for the Institute and ‘what happens next.
Robert Richardson FIH has faced a few challenges in his career. The most recent was taking up a new role as Manager of the Cave Hotel and Golf Resort in the middle of a pandemic.
Caterer.com caught up with Robert 5 weeks after the move to talk about leadership, how hospitality has changed over the past few months and how the sector is gearing up for its toughest challenge yet – managing redundancies, creating leaner workforces and finding the right path forward.
"Leaders and managers also have to be mindful of their people’s mental wellbeing. Ultimately and analytically. redundancy will be based on costs at the end of the day and that is where emotional intelligence comes in. That's where our respect for the individual, our respect for their mental health and respect for their wellbeing comes into play." - Robert Richardson FIH shares his views on the reality of navigating the path ahead.
Read more on our blog: https://bit.ly/3iTr9S3
Caterer.com #CatchUps
Time to catch up with inspiring hospitality people.
Gerry Haughian chats to Stuart Williams, MD, Foodies Bespoke Recruitement.
"Exciting times! 'I’m really looking forward to working with candidates again, we’re excited and raring to go. It’s a complex time and if we can all work together to get the industry moving, then I’m all for that."
hospitality #hospitalityindustry #catchup #reopeninghospitality
“When there is injustice in the world, do you continue putting your comfort in front of making meaningful change?”
Shereen Daniels 'The HR Conversationalist' of HR Rewired and our CEO Jon Wilson, of Totaljobs Group talk equity in the workplace, and how employers can actively listen, learn and commit to change.
At Caterer.com and Totaljobs Group, we believe that as a business, we have a responsibility to speak up and to stand with the black community. We fully support the Black Lives Matter movement and are proudly joining others in a call for real change. We hope that this interview helps the thought process and enables change within hospitality organisations across the UK.
Caterer.com Catch Ups
Paul Rogers chats to 'The Angel of the Nation’ founders Paul & James Gilley (PJ Search and London Hospitality Festival)
Time to catch up with inspiring hospitality people.
Paul Rogers chats to the 'Angels of the Nation’ founders Paul & James Gilley (PJ Search and London Hospitality Festival) about launching their non-profit campaign to raise £25,000 to make 181 angel sculptures as a symbol of eternal gratitude to those NHS workers.
“We want to recognise and honour the NHS front line people who risked everything."
All funds raised go towards the creation of the angels and any surplus donated to the NHS Charities Together.
Please share your support on social media using #angelsofthenation and by visiting: www.justgiving.com/crowdfunding/angelsofthenation
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people.
Natalie Wood chats to Caroline Wright, Managing Director from Taste Hospitality Recruitment
"People are looking forward to great food, wine and chat. I'm hoping it's going to be really busy and even if covers are reduced then that’s what we're going to have to do. Adapt so that trade which used to be busy on Thursday, Friday, Saturday might be more spread out. Hospitality might have to change the way things work and it could be that Monday Tuesday Wednesday are busier because people might not be able to book in at weekends like they have in the past. #reopeninghospitalilty #hospitality #hospitalityindustry #catchup
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people.
Darryl Bate chats to Martyn Ball, MCIPD, People & Development Director EMEA & Ben Gabbitas Head of Recruitment UK, Malmaison, Hotel Du Vin, Part of Frasers Hospitality Group
“We’re leaping into a July opening with anticipation. We’ve asked our people whether they think they are ready, and able, to come back into the work environment. We want them to be confident and reassured as we prepare to reopen.”
hospitality #hospitlaityindustry #eatingout #catchup
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people.
Paul Rogers chats to Phil Street, Co-founder of Momentum Hospitality Recruitment Phil has set up a podcast ‘Hospitality meets…’ to share positive industry stories and raise awareness of the challenges we all face.
"I meet so many people and they've all got great stories, particularly when you're interviewing candidates. So I thought 'let's start telling people's stories'. That was the concept of the podcast. I meet with people from all sectors of the industry, hear their stories and give them a voice.”
hospitality #hospitalityindustry #catchup
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people.
Gerry Haughian chats to Sarah Powell, Director of HR at Belmond Le Manoir aux Quat’Saisons.
“Some have learned new skills, others are NHS volunteers. CV-19 has brought out the very best in our people. We launched our Online Learning Academy, that our team put together, for the Belmont global team. It's a platform centred around our core values and you can find courses, articles to read and information and videos to keep the culture alive during lockdown. It’s also an opportunity for our people to look at the bigger picture for themselves."
Time to catch up with inspiring hospitality people.
Paul Rogers chats to Ed Vokes from Evolve Hospitality.
“In April hospitality was in shock, June is about having conversations and positively moving forward. You want to see everyone come out of the other side of this. We’re all in the same boat and I’ve been chatting to others in similar roles who are all working together to come back strong.”
George Kyriacou chats to Oli Cavaliero, Head of Talent Management at Honest Burgers "We've tried to make the candidate journey a memorable one. In the last few years I've seen recruitment adapt and you've have to flex your style to move with the times. The arrival of tech in the candidate journey has certainly changed the process. Going forward, post COVID-19, recruiters will need a really good insight into the candidate and what they are looking for from an employer. Businesses will have to make sure that interview or assessment centres are engaging and formative and, most importantly, be transparent as a company that candidates will want to work for."
Time to catch up with inspiring hospitality people.
Kathy Dyball from Caterer.com chats to Adele Oxberry, MD and Jo Simovic, Chief Operating Officer at Umbrella Training. They talk about Skills London 2021, keeping the hospitality spirit alive and encouraging young people to the hospitality sector.
“We’re currently doing some initiatives with Skills London signposting young people to hospitality and keeping that spirit alive.
In 2021, the Skills London event is going to be the biggest yet so we're creating a hospitality world where everyone that come into Excel is going to be excited by how brilliant the sector is. We're really excited about how innovative the staging will be, based on gamification and artificial intelligence.
What we've got to remember for Skills London is we're going to be up against other sectors that may be a bit more interesting to a younger person, a bit more exciting. So we want is for the hospitality industry to get them excited, using technologies that they can relate to and are available now. "
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people.
Rob Bradley chats to Natalie Cash Recruitment Manager, Peach Pubs .
“We will be taking out some tables and making sure people can dine really safely with us. We've got our menus ready. They're slightly simpler, with less on the main menu so we can run our kitchens with fewer chefs who can safely work together. “There will be more emphasis on specials and our chefs, a team of really solid guys who know Peach very well.
With the reduced menus our chefs will be able to decide their own specials, reacting to the weather or the supply better. It means that there's lots of opportunity for them to get creative and keep that excitement alive."
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people.
Eleni Kasparis chats to Aidan Fraser, Cria Talent & Charlie Smith, The Hospitality Circle. “We're going to see a change in customers, especially how they are with hospitality workers. The level of respect is going to go up because there’s more appreciation, not only of what we do but because hospitality has been missed.
In terms of trends, it's going to be exciting. Deliveries and takeaways are booming and it will be really interesting to see if people continue to eat at home and whether it continues to be a surging growth area. It probably will continue for a long, long time; the days have been squashed into small, intimate rooms will be less popular in the future.
hospitality #hospitlaityindustry #eatingout #catchup
Caterer.com Catch Ups | Mary Hemsworth interviews Tim Foster, Director at Yummy Pubs Tim Foster, Director and Head of Awesomeness at Yummy Pubs
During COVID-19 the hospitality sector has featured in the news cycle with both good and not so good stories. Consumers will remember Leon, Brewdog, Yummy and others who have earned respect for their brands through their actions.
Customers have also been doing what they can to help local hospitality businesses that were forced to close during lockdown by buying takeaways food parcels and gift vouchers, spending £11.7m. And in an overwhelming vote of confidence, 3.6m people have already started booking their Christmas party or meal out to help hospitality businesses bounce back, stronger than ever.
Read more at blog.caterer.com
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people. Gerard Haughian at Caterer.com caught up with Claire Johnston, Head of People from Manorview Group
“Connection is really important, we are going to need to share best practice and ideas and right now nobody's in competition with anybody. Competition will come back but the only competition we're in is against COVID-19.
We need to be able to reopen as a Scottish hospitality industry and move forward but we also need to make this time count. You know, my father in law said, "don't get to the end of this time and think, "I should have done more because we're never going to have this time again’.
Caterer.com Catch Ups.
Time to catch up with inspiring hospitality people.
Eleni Kasparis at Caterer.com caught up with Vinny Khatwa, MD of The Generate Group Vinny tells us why skills learnt in other sectors have a place in the hospitality sector and can offer endless opportunities to diversify.
"Great skills are transferable - We've seen people move from electronic retail into the hospitality industry at fairly senior levels. You can easily cross pollinate skill sets. From my perception it's more about understanding the business and what benefits you can add to a different sector."
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people.
Eleni Kasparis at Caterer.com caught up with Craig Prentice, MD of mum In the latest Catch Up, Caterer.com’s Eleni Kasparis chats about Mental Health Awareness Week, #nowpause and all things health with Mum's Craig Prentice.
“It’s been an incredible difficult time with everyone dealing with it in their own way. How do you get the balance right between being there for someone but also looking after ourselves too? We’re all in the same boat, going in the same river, and the spirit of hospitality is definitely coming through at the moment."
Eight weeks ago, Open Kitchens didn’t exist. Now it’s a not for profit, national food solution bringing together restaurants and their local communities to fund, produce and deliver free meals to those in need. This impressive initiative was founded by the team at Go dine and Go dine digital, as a response to the COVID 19 crisis.
Caterer.com's Calvern James caught up with Adam Roberts CEO & Founder to find out why Open Kitchens was launched in response to the COVID 19 crisis, what its achieved and how you can get involved.
Useful links:
- https://openkitchens.co.uk/
- https://blog.caterer.com/
Caterer.com Catch Ups
Time to catch up with inspiring hospitality people.
Robert Bradley at Caterer.com caught up with Emma Jayne, HR Director at The Dorchester Collection.
"Human Resources has gone back to its roots of welfare and the care of team members. Many years ago this was HR's sole purpose as a personnel and training function. The safety & welfare of our team is paramount and early on we committed to every single employee receiving a phone call from their manager once a week. Good mental health is important and we're so fortunate our Exec Team are Mental Health First Aiders.”
Dan Grantham, Talent Engagement Manager at Y0! Sushi chats with our very own Freddie Wallis about surviving lockdown, having fun, staying healthy and the future of casual dining in the UK.
“Working from home will become more prevalent, potentially impacting on the ‘grab and go’ lunchtime trade. Business models will have to change as ‘in home’ dining takes off." says Dan.
Catch Ups, where the team at Caterer.com have regular catch ups with inspiring hospitality people, so they can share with you their views, initiatives and ideas.
Eleni at Caterer.com caught up with Conrad Brunton, Managing Director of Tonic Talent “I hope the industry comes out of lockdown with as few people left behind as possible. Let’s keep sharing information and ideas, helping each other because we’re stronger together."
Conrad Brunton, Managing Director of Tonic Talent shares with us how lockdown has created a sense of community within hospitality, not just locally in Birmingham but throughout the UK.
Your chance to hear what our hospitality people are saying.
Eleni at Caterer.com caught up with Abi Dunn, Founder of Sixty Eight People “ It is amazing how the sector has come together. Within hospitality recruitment we're speaking to, ultimately, our competitors and are sharing knowledge and have got each other's backs. I don't know what other sectors are doing but certainly in hospitality everybody's come together, even those on furlough and that kind of camaraderie has really been very evident.
It makes me so proud to be part of hospitality."
Sixty Eight People, are a northern based hospitality recruitment consultancy that puts people and their development at the heart of everything they do.
This is the first in our series of Caterer.com Catch Ups, where the team at Caterer.com have regular catch ups with inspiring hospitality people, so they can share with you their views, initiatives and ideas.
Gerry at Caterer.com caught up with Simon Boyle, Founder of Beyond Food “Humanity has changed, we have pressed the reset button. We’re depending on each other a lot more as an industry and this time has given us a lot of time to think”
Beyond Food have transformed their business in response to Covid-19, including the launch of the 24-hour crisis line for those struggling with mental health, financial hardship, feeding themselves and loneliness.
Text BEYONDFOOD to 85258 for free crisis support 24/7
Find out more about beyondfood.org.uk
Only a Pavement Away has developed the Pay Gap Fund to prevent the most vulnerable members of our hospitality community from ending up back on the streets or worse.
We checked in with Greg Mangham who tells us how their Pay Gap Fund is helping OAPA members and about the difference you can make to the lives of your fellow workers during this difficult time.
Find out more: www.onlyapavementaway.co.uk
Helping Young Talent, Now and into the Future
When the current crisis is over Springboard will be instrumental in getting the UK Hospitality industry back on it’s feet. We have supported this charity for many years and will continue to do so.
We spoke to Anne Pierce from The Springboard Charity about the challenges being experienced by their recipients during this uncertain time and about the many initiatives they have in place to help.
Find out more about The Springboard Charity
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn – @catererdotcom
We caught up with Mark Lewis, CEO of Hospitality Action, to discuss their Hospitality Emergency Fund and its role in helping hospitality workers during the pandemic. Hospitality Action have partnered with Caterer.com and UKHospitality on the new Hospitality Redeployment Hub to help thousands of hospitality workers into short term employment in other sectors, until hospitality can welcome them back.
Find out more about Hospitality Action’s Emergency Fund and the new Caterer.com Hospitality Redeployment Hub
The sector is doing all it can to pull together and tackle the huge challenge of Covid-19. We caught up with Greg Mangham from Only a Pavement Away on their #PayGapFund appeal and how they’re supporting vulnerable members in the sector right now.
Funds are urgently needed. Please do what you can to help.
Find out more: www.onlyapavementaway.co.uk
Join host Lancelot Narayan for another fascination discussion in a new episode of Recruiting in Hospitality.
In this edition, we continue our Entry Level Talent conversation and talk about the employment of older workers. We talk about benefits of hiring older workers, misconceptions around hiring.
We take a look at case studies that show success in this area and we try to understand how employers can directly take action to hire older workers.
Joining Lance are:
- Patrick Thomson - Senior Programme Manager for Work at the Centre for Ageing Better
- Yasmin Boromand - Global Director, People and Organisational Development
- Alan Rose - Senior Consultant, 26 Recruitment
- Colin Campbell – Concierge, Ness Walk Hotel
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn – @catererdotcom
It’s a brand new edition Recruiting in Hospitality from Caterer.com. In each programme, we invite top names from the Hospitality industry to discuss issues concerning employers. We talk recruitment, development and retention and also about matters that affect you and your teams.
In this programme we’ll be looking at the changing face of recruitment in the hospitality sector, we examine fresh approaches and innovations that are happening across the sector and new solutions to recruitment challenges. And we’re going to be looking at the launch of HIRE, a new and exciting recruitment information network.
Joining host, Lancelot Narayan are:
- Chad Smith, Head of Recruitment, Boparan Restaurants
- Oli Cavaliero, Head of Talent Management, Honest Burgers
- Natasha Nagra, Group Talent Resourcing Manager, Kew Green Hotels
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn – @catererdotcom
In this special edition of Recruiting in Hospitality, we look back on our programmes so far and bring you a reminder of some of the fascinating discussions we’ve had in 2019.
In addition, host Lancelot Narayan is joined by Sarah Hammond from Hush Restaurants, James Grist from D&D London and Hayley Connor from Brewhouse and Kitchen to talk about their year and we get their opinions on upcoming recruiting trends for 2020.
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn – @catererdotcom
The latest episode of Recruiting in Hospitality is here. In this supplementary edition, we bring you a recording of a panel discussion Caterer.com held in November concentrating on issues around employing untapped talent; ex-offenders, the homeless and veterans.
We explore why Hospitality employers should consider these groups, and the benefits to your business.
Taking part are:
- Alex Head (Social Pantry)
- Abi Dunlop (Young & Co Brewery)
- Bella Burton (Honest Burgers)
- Greg Mangham (Only a pavement away)
- Melissa Bloom (YEO Group)
Download our free tips and advice
our research: https://recruiting.caterer.com/untapped-talent
A brand new episode of Recruiting in Hospitality from Caterer.com.
In each programme, we invite top names from the Hospitality industry to discuss issues concerning employers. We’ll be talking recruitment, development and retention and also about matters that affect you and your teams.
Joining host, Lancelot Narayan for this episode are:
- Claes Peyron, MD of employer brand experts, Universum
- Nina Widdicombe, Head of Attraction and Recruitment with the Casual Dining Group.
Topics covered include why employer branding is so important, particularly in the hospitality industry, how social media plays its part and top tips for employers looking to refresh their brand.
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn – @catererdotcom
A brand new episode of Recruiting in Hospitality from Caterer.com.
In each programme, we invite top names from the Hospitality industry to discuss issues concerning employers. We’ll be talking recruitment, development and retention and also about matters that affect you and your teams.
In this edition, we talk about apprenticeships in hospitality. Why apprenticeships are so important to the hospitality industry, especially in the current climate? How do modern apprenticeship schemes differ from what has come before and how do employers make the most of the Apprenticeship Levy?
Joining host, Lancelot Narayan for this episode are:
Jay Scott and Julia Murrell from Firmdale Hotels, Jo Simovic from Umbrella Training and apprentice Donatella Gagliano.
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn - @catererdotcom
Welcome to Recruiting in Hospitality from Caterer.com. In each programme, we’ll be inviting top names from the Hospitality industry to discuss issues concerning employers. We’ll be talking recruitment, development and retention and also about matters that affect you and your teams.
In this edition, of Recruiting in Hospitality we continue our conversation around Entry Level Talent campaign. Studies have found that satisfied and engaged employees can be great advocates for your employer brand, both to customers and to future candidates. Attracting and recruiting the best talent for your hospitality business is only half the battle, finding ways to keep hold of that talent is an ongoing concern and one which needs to be addressed urgently.
Joining host, Lancelot Narayan for this edition are:
Chris Raaff – Head of Recruitment, Five Guys
Alice Merry - Talent Acquisition Manager, The Dorchester Collection
Hayley Connor - Head of People and Learning, Brewhouse & Kitchen
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn - @catererdotcom
Welcome to Recruiting in Hospitality from Caterer.com. In each programme, we’ll be inviting top names from the Hospitality industry to discuss issues concerning employers. We’ll be talking recruitment, development and retention and also about matters that affect you and your teams.
In this edition...
We look forward to the 2019 Caterer.com People Awards. Joining host, Lancelot Narayan are three of our judges:
- Sarah Hammond – Head of People, Hush Brasseries Ltd.
- Kirsten Price – Talent Director, Cote Restaurants
- Andy Gilhooley – Head of Recruitment UK, Soho House
They discuss why Caterer.com People Awards so important to the UK hospitality industry, what trends have emerged over the years and why you should be there on the night.
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn - @catererdotcom
Welcome to the latest edition of Recruiting in Hospitality from Caterer.com. In each programme, we’ll be inviting top names from the Hospitality industry to discuss issues concerning employers. We’ll be talking recruitment, development and retention and also about matters that affect you and your teams.
In this podcast, we further the conversation around our current Entry Level Talent campaign and discuss employment of vulnerable groups; the homeless, ex-offenders and ex-service people. In the current recruitment climate, what are the benefits for the UK hospitality industry in taking on these groups and how can more employers get involved?
Joining our host, Lancelot Narayan for this episode of Caterer.com Recruiting in Hospitality – Untapped talent are;
Guests:
- Greg Mangham, Founder & CEO of Only A Pavement Away
- Janene Pretorius, Director of People for The Ivy Collection
- Dulal Ahmed, Employment Services Manager Crisis.
Hosted by: Lancelot Narayan
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn - @catererdotcom
In June, Caterer.com held a special event at the Soho Hotel to launch its Entry Level Talent Campaign and to deliver the results of our latest research. We found a staggering 97% of school aged children and recent school leavers in the UK have already written off working in hospitality as a career option.
Why is this happening and what solutions can the industry offer?
We hosted two discussion panels before an audience of nearly 100 industry professionals, and we’re pleased to be able to bring you recordings of those panels in this podcast.
Firstly, we spoke to John Guthrie, Employment Policy Adviser at UK Hospitality, Anne Pierce, Chief Executive at Springboard and Louise Davies founder of The Food Teachers Centre.
Next we invited hospitality employers to join us. On the panel were James Grist, Head of Talent at D&D London, Robert Richardson, GM of The Grand Hotel in Kent and Adam Rowledge, formerly GM of Georgian House in London and now MD of Rowledge Associates, a consultancy and training agency.”
Listen to Caterer.com Recruiting in Hospitality Podcast – Tom Aikens Inspiring hospitality talent
Guests:
- John Guthrie, Employment Policy Adviser - UK Hospitality
- Anne Pierce, Chief Executive - Springboard
- Louise Davies, Founder - The Food Teachers Centre
- James Grist, Head of Talent - D&D London
- Robert Richardson, GM of The Grand Hotel in Kent
- Adam Rowledge, formerly GM of Georgian House in London and now MD of Rowledge Associates
Hosted by: Lancelot Narayan
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn - @catererdotcom
Download our free tips and advice What can employers actively do to change negative misconceptions and get the message across? It can start with small actions and doesn’t have to involve large budgets. Hospitality employers can inspire and engage entry level talent by showcasing the spirit of the sector. Download our free guide here: http://bit.ly/2Zpme1n
Caterer.com recently launched it's Entry Level Talent Campaign; an industry wide discussion on how employers can attract and recruit fresh blood to the sector. Spearheading this campaign is Michelin-starred chef, Tom Aikens. In this special edition of Recruiting in Hospitality, Lancelot Narayan spoke to Tom at his Chelsea restaurant about the campaign and his thoughts on what more the industry can do to promote and create new careers.
Listen to Caterer.com Recruiting in Hospitality Podcast – Tom Aikens Inspiring hospitality talent
Guests:
- Tom Aikens
Hosted by: Lancelot Narayan
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and LinkedIn - @catererdotcom
Welcome to our Recruiting in Hospitality podcast, a brand new series from Caterer.com. Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development with top names from the industry.
From Health & Wellbeing in the workplace to how to provide the best learning & development package, we’ll be covering topics concerning you and your talented teams.
Listen to Caterer.com Recruiting in Hospitality Podcast – Women in hospitality
Guests:
- Alessandra Alonso, MBA, MSc – Founder of Women in Travel (CIC)
- Natalia Ribbe - Co Founder of Ladies of Restaurants
Hosted by: Lancelot Narayan
Get involved: Send your feedback via our social channels. Find us on Twitter, Instagram and Linkedin - @catererdotcom
Welcome to our Recruiting in Hospitality podcast, a brand new series from Caterer.com. Each episode, we’ll be addressing the most pressing issues in hospitality recruitment, retention and development with top names from the industry.
From Health & Wellbeing in the workplace to how to provide the best learning & development package, we’ll be covering topics concerning you and your talented teams.
In this edition we discuss mental health issues in the hospitality workplace with:
- Dawn Turner, Area Director of Human Resources at Hyatt Hotels
- Laura Clyne, Services Director at Hospitality Action
- Simon Lewis, Operations Manager at HIT Training
- Sandia Scott, Assistant Human Resources Manager at Royal Lancaster Hotel
Hosted by: Lancelot Narayan
Get involved: Send your feedback via our social channels. | Twitter | LinkedIn | Instagram