Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the call center industry.
BenchmarkPortal
Seth Adler
Bernie Borges, V.P. Global Content Marketing at iQor
Conversocial
PowerHouse Consulting
Enclaria Radio
Sarah Grötzinger
Tracy V. Allen
Ramon Icasiano
Martin Teasdale
Marc Bernstein
Uniphore
Paolo Fabrizio
LaunchPod Media
Mission Qualfon
InflowCX
Blake Morgan
Randy Saunders
Sharpen
Bill Staikos
WAVE
Erik Pfannmöller
BravaTrak
Fireside Chats Without The Fire
Alexander Lapa
NICE
Ada
Shep Hyken & C-Suite Radio
Informatica
Calabrio
Jason Cutter
Influential U
Jason Davis
Dualta Doherty
Chad McDaniel
Adrian Swinscoe
CSuite Radio
Hazel Haygood & Rick Meekins
Eames Group
Scott Cantrell
Nuance
Andrew Jenkins
Sophie Wade
Jamie Gleason, Mickey Baines
Andrew Chow
Midwesternish
Apex Mind
LiveXchange
MaxContact
networx
Maribel Lopez
Stacy Sherman, DoingCXRight
Jodi K Mayer
Cyient
Marshall Kirkpatrick
David Turetsky
Kaizo
Michelle Ockers & Karen Moloney
Lucinda Carney
Justin Tippett
Eric Termuende
SkillBites
John Norcross and Tricia Conyers
Jana Axline
Sprout Labs
Wass, Kevin and Mike
Andrew Jacobs
Theresa Lim
Adam and Jeannie
Leila Singh
Laura Williams
Cristian Gomez
Chiara Haenel
Nissar Ahamed
Rob Markey, Bain & Company partner and customer experience expert
Nadeem Khan
Leading Business Consultant Marianne Rutz
Mark Hillary and Peter Ryan
The Meeting Space
Leeds University Business School
Stacey McKibbin
Pegasystems
Inspiro
Julia Ahlfeldt, Certified Customer Experience Professional
Unomok
Free Agent Source
Consalia Ltd
Business of Data by Corinium
Remote
Meg Schmitz
Dr. Rochelle Haynes
Seth Adler
Thom Stimpel
Kelly Stewart & Lara Heacock
Matt Burns
eoleadershipinaction
Bruce Holoubek
Seth Adler
Andrew Maher - Experience Storyteller
PeopleStrategy