Gain Your Edge: Recent Episodes
Gain Your Edge is a twice-monthly podcast on all things IT. Join host Skip Lineberg and industry thought-leaders as they explore the evolving world of tech to help you gain a competitive business edge.
This is Part 2 of our series. If you haven’t already, check out Part 1 here.
This week, we’re helping savvy business owners tap into the intelligence of their Wi-Fi to attract more customers and grow more revenues. We’re back for the second part of our conversation with Boris Kluck, Senior Vice President of Commercial Mass Markets with Frontier Communications. After touching on opportunities for businesses to get more revenue by using Simply Wi-Fi Secure in Part 1, we’re back for more.
This time, we’re diving back into the topic of mining your Wi-Fi for revenue by discussing the hot and cold abilities of heat maps and discovering traffic patterns for your business. Finding customers on social media, spending money more effectively and the importance of a good splash page are just a few of the gems uncovered in this episode. If you’re looking to grow your business and increase revenue, you’ll find twenty minutes of pure gold in the latest rendition of Gain Your Edge.
Like what you hear? Leave us a review on iTunes. We’d love to hear from you.
References and Resources
Mining Your Wi-Fi for Revenues: Part 1
Simply Wi-Fi Secure
Defending Your Wi-Fi
Frontier Business
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Connect with Boris on LinkedIn
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Host Skip Lineberg
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When you think about Wi-Fi, chances are you’re not thinking about the dollars and cents of revenue growth. Wi-Fi is often thought of as a utility for keeping businesses constantly connected, but new technological advances have opened the doors to fresh opportunities for information, customer behavior visibility, and revenue growth. It’s a rich topic with a lucrative upside.
Our guest, Boris Kluck, is a telecommunications thought leader with more than thirty years of experience. Boris has worked with North America’s top telecommunications companies and now serves as the Senior Vice President of Commercial Mass Markets with Frontier Communications. In this episode we dive deep into the reality of a digital first world, new opportunities for small businesses, demystifying analytics and advanced Wi-Fi solutions. If you’re a small business owner, you won’t want to miss the discussion on capture rate, repeat vs. new visitors and length of stay. If you’re looking for ideas to spark growth and increase revenues for your business, this episode of Gain Your Edge is the one for you.
Like what you hear? Leave us a review on iTunes. We’d love to hear from you.
References and Resources
Simply Wi-Fi Secure
Defending Your Wi-Fi
Frontier Business
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Connect with Boris on LinkedIn
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Host Skip Lineberg
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Whether it’s the freshest technologies, the sleekest smartphones or the latest iterations in the Internet of Things (IoT), you can bet that millennials have already adopted it and made it their own. Often viewed as the hip, young professionals inhabiting the workforce, millennials have handled technology in a way that no other generation has. But when it comes to technology in the workplace, what exactly are millennials looking for?
We posed that exact question to a focus group of millennial professionals and their responses are as wide-ranging as they come. Then we bring in Randy Zajonczkoski, Director of IT at Dixon Schwabl to give us his professional take on the workplace needs of this tech-savvy generation. With over two decades of experience, Randy has seen the office workspace evolve over time and offers helpful insights into the needs of the modern employee. Millennial influences on older generations, nostalgia and technology, equipping remote workers and the future of virtual reality are just a taste of what’s to come in this episode of Gain Your Edge.
Like what you hear? Leave us a review on iTunes. We’d love to hear from you.
References and Resources
Dixon Schwabl
Frontier Business
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Connect with Randy on LinkedIn
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Host Skip Lineberg
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This holiday season, unwrap the latest tech headlines and trends with another installment of Headlines with a Hacker. Host Skip Lineberg and white hat hacker Bill Gardner discuss how e-commerce has changed Black Friday forever and how you can stay secure when doing your holiday shopping online. Plus, the latest on the Marriott International data breach and cryptocurrency’s continued plunge in value.
Bill Gardner is a published author, white-hat hacker, and professor of digital forensics and information assurance at Marshall University, in Huntington, West Virginia. He uses his tech expertise not only to advise on IT security, but also to shed light on the latest headlines from the tech world. Today Bill takes the time to speak to us from SecureWV Hack3rCon, an annual cybersecurity conference Bill helped to found. Tune in to hear the latest goings-on from the tech world.
Like what you hear? Leave us a review on iTunes. We’d love to hear from you.
References and Resources
New York Times—Fistfights and Long Lines on Black Friday? Not as Much Anymore.
New York Times—Black Friday 2018: A Not-So-Wild Day for American Shoppers
OpenX—2018 Consumer Holiday Shopping Report
Business Insider—Cyber Monday 2018 is forecast to be the biggest online shopping day in US history
CNBC—Black Friday pulled in a record $6.22 billion in online sales: Adobe Analytics
Adweek—Cyber Monday 2018 is the new day to beat in ecommerce
Business Wire—Another reason to Shop Small on Small Business Saturday: Approximately 67 cents of every dollar spent at a small business remains in the local community
PC Mag—14 Tips for Safe Online Shopping
CNN - Marriott reveals data breach of 500 million Starwood guests
Marriott Announces Starwood Guest Reservation Database Security Incident
Frontier Business
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Host Skip Lineberg
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In business, as in life, communication is key. But despite the simplicity of this axiom, smooth communication can be a challenge for any company. It’s an issue that’s difficult enough for a single site, but multiply your locations and all of a sudden sharing files, information, even simple emails – can seem daunting. Multiple locations accessing shared applications in the cloud is a real challenge for many growing businesses. With these obstacles in mind, Frontier doubled down to build a solution that’s fast, secure and easy to use. This past September we unveiled that solution: Frontier Connect – WAN.
Our guest today might be a familiar one for Gain Your Edge listeners. Lisa Partridge is the Director of Product Marketing at Frontier. With decades of experience in Wide Area Networking, security and a law degree, she’s our inside source for all things Frontier Connect – WAN. Today, we’re talking about the best way for businesses to share information across locations, the markets that will benefit from SD-WAN, real life network case studies and a whole lot more. This conversation is jam-packed with information that we can’t wait for you to hear on our 60th episode of Gain Your Edge.
Like what you hear? Leave us a review on iTunes. We’d love to hear from you.
References and Resources
Frontier Connect – WAN
What You Need to Know About SD-WAN
GYE Ep.48 – Anywhere & Everywhere: How VPN is Changing the Way We Work
GYE Ep.42 – Simplified User Experience and How SD-WAN is Disrupting the IT Industry
Frontier Business
MPLS – Multiprotocol Label Switching; type of data-carrying technique for high-performance telecommunications networks. MPLS directs data from one network node to the next based on short path labels rather than long network addresses, avoiding complex lookups in a routing table.
ATM – Asynchronous Transfer Mode; a switching technique used by telecommunication networks that uses asynchronous time-division multiplexing to encode data into small, fixed-sized cells
Frame – a digital data transmission unit in computer networking and telecommunication
SLA – Service Level Agreement; a contract between a service provider (either internal or external) and the end user that defines the level of service expected from the service provider
Stateful Firewall – a stateful inspection firewall examines the contents of individual packets at all layers of the OSI model, from the network layer to the application layer. It examines a packet’s origin, its destination and its port utilization in ultimately allowing or denying packets.
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Host Skip Lineberg
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Not too long ago the term “collaboration” brought to mind images of conference room tables filled with employees with notepads and pens, ready to talk business and brainstorm ideas. Fast forward to now and those tables have been replaced with video screens, apps and a broad range of smart, connected devices, where the limitations of geography no longer apply. Face-to-face collaboration is still an important piece of many successful endeavors, but with the enhanced opportunities brought about by technology, the possibilities for collaboration are almost limitless. The tricky part is often figuring out where to start.
To answer that question, we’ve brought in Kevin Robertson, a senior product manager at Frontier Communications with 30 years of experience. His role has enabled him to figure out the answer to this question with the help of Frontier’s cloud-based collaboration tool, Frontier AnyWare. The importance of integrated communication tools, the efficiencies of everyday interactions, and reducing your emails by 40% are just a few of the topics covered in this valuable conversation. If you’re looking to update your unified communication platform, look no further than Episode 59 of Gain Your Edge.
Like what you hear? Leave us a review on iTunes. We’d love to hear from you.
References and Resources
Frontier AnyWare
UCaaS
Frontier Business
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Connect with Kevin on LinkedIn
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Host Skip Lineberg
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Keeping products, services and data safe is a behind-the-scenes task for businesses, but one that’s extremely important. Unlike a company’s physical assets, locks, alarm systems, and surveillance technology aren’t enough to protect against digital threats. Today, we’re talking about protecting your Wi-Fi network from virtual attacks.
Mitch Moore has made a career of sales and engineering and has acquired a serious understanding of Wi-Fi security along the way. As a Systems Engineer at Meraki, he spends his days helping others stay safe in the digital sphere. Today we’re learning about the growing capabilities of threats thanks to the cloud, points of vulnerability for small businesses, hiring white-hat hackers to engage in penetration testing and the ins and outs of Meraki’s latest solutions. Find out how to keep your Wi-Fi secure and your data protected in Episode 58 of Gain Your Edge.
Like what you hear? Leave us a review on iTunes. We’d love to hear from you.
References and Resources
Ponemon Institute State of Cybersecurity
WPA vs WPA2
Cisco Meraki Network Solutions
Frontier Business
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Connect with Mitch on LinkedIn
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Host Skip Lineberg
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We all know that communication is key to success, but when your industry is medical device manufacturing and your products are connected to the human body, there’s little room for error. BioDerm is a leading medical device manufacturer within its niche. With rigorous service standards that help to create premier products, the need for quality communication is second to none. As part of an ultra-competitive market, BioDerm’s old communications network wasn’t making the cut and a change was needed, as the company intensified its direct-to-consumer strategy.
Today we’re talking to Gaet Tyranski, President of BioDerm, about how his company worked with Frontier to improve its communications network and bolster its position as a market leader. With fascinating worldwide professional experience, Gaet knows the importance of executing smooth, efficient operations and a seamless customer experience. Doing more with less, direct-to-consumer marketing trends, the need for a flexible, unified communications system and much more get discussed in today’s conversation. It’s a deep dive case study for episode 57 of Gain Your Edge.
References and Resources
BioDerm
Voice Solutions from Frontier and Mitel
Frontier Business
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Host Skip Lineberg
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Get your pads, grab your sticks and lace your skates for this hockey infused rendition of Gain Your Edge. No matter the size or prestige of an organization, seamless communication with customers and colleagues is key. Today we’re taking it to the frozen rink of the NHL’s LA Kings to check in on how Frontier AnyWare and Mitel put the Kings’ communication problems on ice.
Frontier and Mitel have recently partnered with AEG, the Kings’ parent company, to facilitate better communication for the organization. We decided what better way to check in on the new partnership than by talking to someone with feet on the ground. Kelly Cheeseman has worked in sports his entire professional career and is now the COO of the LA Kings. From the LA Dodgers group sales department when he was fresh out of college to his position now with the Kings, Kelly knows the importance of communication in the sports world. Our discussion revolves around ticket sales, AEG’s global sports presence, and system implementation as well as the prerequisite Zamboni talk. It’s all things Kings and communication in this episode of Gain Your Edge.
References and Resources
LA Kings
AEG Sports
Mitel Unified Communications
Frontier AnyWare
Frontier Business
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Connect with Kelly on LinkedIn
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Host Skip Lineberg
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As you gather around your family and friends for the 4th of July, we decided to revisit a Gain Your Edge classic that’s fun for you and the whole crew.
It was and still is our most explosive episode yet! With Independence Day nearly upon us, we’re taking you behind the curtain of firework technology, so you can appreciate the inner workings as well as the spectacle in the sky.
And to help us understand the rocket’s red glare, we have a very special guest: Phil Grucci, CEO and Creative Director of Fireworks by Grucci – holder of the Guinness World Records for Largest Fireworks Display and Largest Pyrotechnic Image. Founded in 1850, his company has lit up eight US Presidential Inaugurations, Olympic Games, World’s Fairs and much more all over the globe.
References and Resources
Fireworks by Grucci
Download the Official Grucci App & Watch Live Shows
Frontier Business
Advanced Commercial Solutions
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Connect with Phil on LinkedIn
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Host Skip Lineberg
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For our long-time listeners, you may remember a discussion we had last summer about the smart way to buy tech for your company. That show featured some great insights from TAMCO Managing Partner Paul Metzheiser on how to analyze the tech needs of your business and choosing the right payment option.
Fast forward a year and we’ve brought Paul back for an encore performance. If his first appearance was the appetizer, this episode is the main course. We’ll be diving deeper into the Total Cost of Ownership and how that’s evolving into a new and different TCO – Total Cost of Operations. The benefits of subscription models, effects of the cloud on costs, technology obsolescence and more also get play in today’s episode of Gain Your Edge.
References and Resources
GYE Ep. 36: The Smart Way to Buy Tech
TAMCO
Frontier Shield
Frontier Business
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Connect with Paul on LinkedIn
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Host Skip Lineberg
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We here at Gain Your Edge get excited at the prospect of bringing you insightful podcasts to help you gain a competitive edge for your business and for yourself every month. This week, however, we’re coming to you from a different angle. Instead of providing you with the latest and greatest for your business life, we decided it was time to discuss the more personal side of things.
Suicide is an unfortunate reality that many friends and families have had to deal with. From Netflix shows to the heights of business power, it’s an issue that needs to be discussed.
Dennis Gillan is a national thought leader on the topic of suicide prevention. He travels the nation speaking and raising awareness for mental health. With a very personal history of suicide, Dennis guides us through coping with such loss, the power of sharing, the importance of coworkers and much more. We hope to help you gain an expanded understanding of this important topic through the lens of business with this special episode of Gain Your Edge.
References and Resources
American Foundation for Suicide Prevention
Working Minds
Man Therapy
Partnership for Workplace Mental Health
Screening for Mental Health, Inc.
DennisGillan.com
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Host Skip Lineberg
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What do torpedoes, World War II, and the golden age of Hollywood have in common? If you guessed Wi-Fi, you’d be correct! But how do these seemingly disparate topics overlap and where does Wi-Fi fit into all of this? We thought we’d have some fun diving into the history of Wi-Fi, its revolutionary beginnings and how the speed of its evolution affects your business today, in the first of a two-part series.
Ed Wyatt is an Engineering Manager for Ruckus, an ARRIS company. ARRIS is a multi-billion dollar provider of hardware and software to 1,7000 cable, modem and telecom operators across 17 countries. With over 20 years of experience as an engineer, Ed has been involved with Wi-Fi before the term “Wi-Fi” was cool, which makes him the perfect candidate to set the record straight about the origins of this now ubiquitous technology. Prepare for a trip into the history books from Wi-Fi’s Hollywood roots to the tipping point of the new millennium and more in this episode of Gain Your Edge.
References and Resources
Ruckus Wireless
The Evolution of Business Wi-Fi
Honor Flight
Ruckus an ARRIS Company
Wi-Fi for Business by Frontier
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Connect with Ed on LinkedIn
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Host Skip Lineberg
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Showers, flowers, and the month of May means that spring is upon us. In the spirit of the season, we decided to do some spring cleaning of our own and take a look into the latest tech headlines and trends. Today, Skip welcomes back our resident white hat hacker, Bill Gardner for the seventh installment of Headlines with a Hacker. Ransomware, malware, autonomous vehicles, and virtual reality goggles all make an appearance on today’s episode. A special segment on Facebook’s latest data breach and figuring out if it’s time to delete our accounts is up for debate as well.
As an author, professor and white-hat hacker, Bill is a true tech triple-threat who uses his experience to provide crucial IT security tips. With an eye for notable stories, Bill is always on the lookout for the latest tech headlines currently affecting the industry. He presents his valuable perspectives on the IT news of the day to give your business a competitive edge. Listen in to stay up to date with the latest fascinations in the world of tech.
References and Resources
Homeland Security Today - Cities, Companies Should Heed Warning of Atlanta Ransomware Attack, Say Experts
CNN – Atlanta Ransomware Attack
Total360 Business Continuity
Podcast: Business Continuity and Disaster Recovery with Total360
Popular Mechanics – The Way We Talk About Self-Driving Cars Is Going To Get People Killed
The New York Times – Cambridge Analytica and Facebook: The Scandal and the Fallout So Far
The New York Times – Mark Zuckerberg Testifies on Facebook Before Skeptical Lawmakers
TechCrunch – Facebook Moves to Shrink Its Legal Liabilites Under GDPR
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Connect with Bill on LinkedIn
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Host Skip Lineberg
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Our primary focus is bringing you the ideas and voices on the cutting edge of technology—to help you gain a competitive edge for your business. VPN, user experience, intellectual property, video surveillance, data security, AI, VoIP … you name it, we’ve covered it. But today we decided to switch things up.
For the 50th episode of Gain Your Edge, we’re turning the idea of technology on its head. Instead of the usual tech talk, we’ve put together an entire show about the exact opposite – how to unplug. We’re reliving some of the best moments and insights from our guest gurus on how they disconnect. We’ll take a few calls from some friends of the podcast as well. Whether it’s in the form of family, sports, outdoor recreation, making/crafting or traveling, our guests have a plethora of options to turn off the tech switch and unwind. Enjoy this “golden” episode of Gain Your Edge.
Catch Up On These Top Podcast Episodes:
Video Surveillance with Clear2there
Business Continuity and Disaster Recovery with Total360
Anywhere & Everywhere: How VPN is Changing the Way We Work
The Smart Way to Buy Technology
Highlights from CES 2018 with Evan Kirstel
How Companies Harness the Power of Voice Recognition & Artificial Intelligence
Behind the Bracket: The Tech of March Madness
Red, White & Boom: the Technology Behind Fireworks
References and Resources
VoIP Solutions by Frontier
Frontier Business
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Host Skip Lineberg
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Libsyn/Website Copy:
We’ve talked a lot about digital security here on Gain Your Edge but with all of the technology that surrounds us these days it can be easy to forget the security of physical assets. The world of security spans from the benchmark protocol of locks on doors to the personal realm of security guards themselves. With that in mind, today we’ve brought on Tom Shafron, Lead Engineer of Clear2there, to bring us through the exciting developments in one of the longest standing safety precautions – video surveillance
Tom’s career is a story of its own. Prior to his role at Clear2there, he founded the multi-million dollar USAG, a video security and surveillance provider. He also created the toolbar overlay service, Log-Me-On, that was subsequently sold to Yahoo! where he led the platform to over 40 million active users and $100 million in annual revenue. His background shines through as we discuss the cost effectiveness of smart devices, evolving beyond security and into processes, event driven searches, how cell phone cameras changed the industry and a whole lot more. Settle in and get your notepads ready for this jam-packed episode of Gain Your Edge.
References and Resources
Clear2there
Case Studies
Frontier Video Surveillance
Frontier Business
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Host Skip Lineberg
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Hey, listener. We want to hear from you! When you’re ready to disconnect from technology, how do you unwind? Call us toll-free at 1-877-635-3820 and leave us a message. We’ll select the best answers and advice to be featured on an upcoming show. We know you have great ideas and we can’t wait to hear them.
According to Moore’s Law, technology halves in size and doubles in power every couple of years. It’s one of the reasons that most of us work with the computers at our desk as well as the computers in our pockets. Today, we bring Lisa Partridge to the table to talk about the modern age of working. Offices, airports, hotels and homes, people work anywhere and everywhere these days due in large part to VPNs, Virtual Private Networks.
Lisa is the Director of Data Product Management for Frontier Communications with a wealth of practical knowledge when it comes to VPNs. In this episode, we tap her brain for insights into best practices, current trends and the latest news in the VPN enabled mobile workplace. We’ll talk about figuring out if you need a VPN for your business, Facebook’s latest VPN headlines and even (digital) coffee shop security. All this and more is in store for you in Episode 48 of Gain Your Edge.
References and Resources
Why Your Business Needs an IP VPN
Mobility Is Going Mainstream
How SD-WAN is Disrupting the IT Industry
Frontier Business
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Host Skip Lineberg
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Hey, listener. We want to hear from you! When you’re ready to disconnect from technology, how do you unwind? Call us toll-free at 1-877-635-3820 and leave us a message. We’ll select the best answers and advice to be featured on an upcoming show. We know you have great ideas and we can’t wait to hear them.
Every year, more than 170,000 people from 150 countries flock to the Las Vegas Convention Center for CES (formerly The International Consumer Electronics Show), where nearly 4,000 companies showcase their newest and most exciting consumer products, ranging from drones and self-driving cars to technology for entire smart cities. In this episode, we welcome internationally-recognized thought leader and social media influencer Evan Kirstel about what he saw at the conference and what we should expect in the near future.
Evan comes to us with 20+ years of expertise spanning the internet of things, cloud data security, and health technology for both startups and behemoths like Intel and Oracle. He’s passionate about Social Business and strives to help accelerate the growth of the digital health economy, making him the perfect candidate to fill us in on this year’s CES. The rise of the quantified self, machine learning photography and voice enabled toasters all make an appearance in this week’s podcast. And the future of laptops? Think three screens. All that and more on episode 47 of Gain Your Edge.
References and Resources
CES
Watch Sessions from CES 2018
Glucose Monitoring Patch
Ultra Short Throw Projector
eViRa #HealthTech Strategies
Frontier Business
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Connect with Evan on LinkedIn, Twitter, and Instagram
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Host Skip Lineberg
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It feels like each and everyday, technology advances another rung up the digital ladder. With this rapid pace of growth comes a faster and more efficient business world. More business means more data and more data means the need for digital security has never been higher. In this episode, we sit down with Chris Culver, Computer Services Manager at Total Communications to cover the dangers of lost data and the steps businesses can take to help avoid such digital disasters.
With fifteen years of IT experience and heavy emphasis on IT infrastructure and IT management, Chris Culver knows the ins and outs of keeping your data safe. Total360 Business Continuity is an innovative information security solution that provides companies with a powerful, integrated combination of on-site and off-site (data center) measures to help guard against malware, data loss and other threats. Today, Chris gives us the straight scoop on how this new solution has dramatically improved business continuity for a wide range of organizations.
References and Resources
Total360 Business Continuity
10 Key Stats from Datto’s State of Ransomware Report
Ethernet Solutions from Frontier Business
Network Disaster Recovery and Survivability
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Connect with Chris on LinkedIn
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Host Skip Lineberg
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Have you ever experienced that moment of insight where the lightbulb goes off and a new invention is born in your mind? From the shower to the store and everywhere in between, a genius idea can strike at any time. On this episode, we talk to Sam Baxter, Chief Technology Officer at IP.com to talk about these lightning bolt moments and the world of intellectual property.
IP.com has brought the world of intellectual property into the modern age with innovative tools and processes for the 21st century. In the IT world, invention and innovation drive the industry forward and Sam is at the forefront of the latest and greatest. Patents, ideas and the Semantic Map are all on the table for this episode. We’ll also cover the transformation of IP from physical to digital, the role of algorithms in search and the language of legal documents.
References and Resources
IP.com
Semantic Search: Cognitive Retrieval and Semantic Mapping
Branching Out with Corporate Tree
Advanced Communication Solutions from Frontier Business
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Host Skip Lineberg
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If you’re listening to this podcast, chances are you’ve had some experience in the world of business travel. Whether you’re a once-a-month trip taker or a weathered road warrior, you know that one’s ability to be productive while traveling is crucial. We invited Dave Johnson, Director of Hospitality Sales for Frontier, to give his thoughts on how hotels are creating more effective working environments for those on the road. Enhanced Wi-Fi, stouter security, flexible check-in procedures and other advances equate to fewer delays and less downtime.
A savvy IT sales professional, Dave has more than 20 years of sales experience, ranging from direct and channel sales to national account management. Dave is a trusted IT advisor to the technology and operations leaders of the major players in the hotel world. He focuses on delivering advanced communication solutions, such as UCaaS, Wireless LAN, VoIP, video, telephony, SIP, Ethernet and Broadband. When it comes to advice for the frequent traveler, Dave is the go-to guy for all things related to hospitality and tech.
With the holidays in full swing and on the brink of 2018, we’ve decided to dive deep once again into the latest tech headlines and trends. In this episode, Skip welcomes back our resident white hat hacker, Bill Gardner to discuss the latest holiday hubbub in the tech world including e-commerce trends, cyber currency, Android’s location data gaffe and Twitter’s new character count. They also riff on holiday gift-giving and drones.
As a triple-threat author, professor and white-hat hacker, Bill uses his experience to pass on crucial IT security tips. Bill is always on the lookout for the latest tech headlines currently affecting the industry. He presents his valuable perspectives on the IT news of the day to give your business a competitive edge. Listen in to stay up to date with the hottest happenings in the world of tech.
References and Resources
Black Friday 2017
2017 Holiday Tech Trends
The Rise of CryptoCurrency
Google Collecting Android Users’ Locations
Google Is Watching You (Even More Than You Thought)
Twitter Increases Character Count to 280
Tech Infrastructure Recovery After a Disaster
What business recovery planning resources are available?
Security and Protection Plans by Frontier
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Connect with Bill on LinkedIn
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Host Skip Lineberg
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For a long time, when it came to IT, sleek design and user-friendly interfaces were secondary to functionality. However, that mentality has shifted to the point where now, design and user experience are just as important as ground level functionality. Today we discuss this shift with Daghan Altas, Director of Product and SD-WAN Strategy Lead at Meraki. With in depth experience and plenty of examples, the conversation sheds some light on the world of cloud-managed IT that simply works.
Back in 1984, a technology company popped up that used a shortened version of San Francisco as their name and an abstract take on the Golden Gate Bridge for their logo. That company, Cisco Systems, went on to become the largest networking company in the world. In 2012, Cisco acquired Meraki, a cloud managed IT company that serves as the perfect example of an organization prioritizing design and UX. In Daghan’s words, “the world yearns for simplicity.” With their SD-WAN technology, they’ve been able to enrich network functions, disrupting the IT game as we know it, and helping customers cut costs while enhancing quality of service.
References and Resources
Cisco Meraki Solutions from Frontier Business
Frontier Business
Meraki SD-WAN
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Connect with Daghan on LinkedIn
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Host Skip Lineberg
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It wasn’t too long ago when digital strategies weren’t much more than an afterthought for businesses. But with the rise of technology, that way of thinking (or lack thereof) has become a thing of the past. Today we chat with Richard Mulling, Director of Training at Vivial, to cover the ins and outs of digital marketing tactics. When it comes to digital marketing tactics, the gap between small/medium sized businesses and their larger counterparts is shrinking every day. From SEO and SEM to social media and digital presence, we’ll cover it all.
As the Director of Training at Vivial, Richard brings over 20 years of advertising experience to the job crisscrossing from Lexington, KY to Cincinnati, Ohio. He currently resides in Dayton where he helps businesses enhance how they connect with customers, build loyalty, and manage and track results to build customer engagement.
References and Resources
Marketing Solutions by Frontier Business
Ethernet Solutions by Frontier Business
Voice Solutions by Frontier Business
Communications Equipment Solution by Frontier Business
Vivial
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Host Skip Lineberg
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We live in a digital world. Texts, tweets and typing is the language of today. However, not too long ago, it was the telephone that provided our main method of communication. Today we sit down with Gregg Johnson, CEO of Invoca, to discuss the changing landscape of business communication and how the phone call continues to be a vital part of the customer experience—now more than ever.
As the Chief Executive Officer of Invoca, Gregg connects phone calls and human conversations to the digital journey. The data his team collects drives revenue and ultimately makes customers happy. Gregg has looked at the numbers and despite what you may believe about the slow departure of the phone call, the numbers show that this perspective strays pretty far from what customers actually want.
References and Resources
Invoca
Harvard Business Review: Your Customers Still Want to Talk to a Human Being
Learn More: Frontier AnyWare Cloud-based VoIP Solution
Podcast: More Than a Phone System: Introducing Frontier AnyWare
Business Phone Service by Frontier
Business Ethernet Service by Frontier
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Connect with Gregg on LinkedIn
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Host Skip Lineberg
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It’s that time of year again when students step back into their classrooms, the days become shorter, and we sit down with one of our go-to podcast personalities. In this episode, Skip welcomes back our resident white hat hacker, the master of the motherboard, Bill Gardner to discuss the latest in international tech headlines including the iPhone 8 and Apple’s 2017 product reveal event. They also explore Facebook’s foray into AR, the Marcus Hutchins dilemma and self-driving vehicles.
As an author, professor and white-hat hacker, Bill uses his experience to pass on crucial IT security tips. Bill is always keeping an eye on tech headlines currently affecting the industry, and presents his valuable perspectives on the IT news of the day to give your business a competitive edge. Listen in to stay up to date with the latest happenings in the world of tech.
References and Resources
The Latest on September iPhone Releases
Marcus Hutchins Arrest and Release
Facebook Patents Oculus Augmented Reality Glasses
Facebook Spaces
Self-Driving Pizza Delivery Cars
The Clio Foundation reveals nearby museums and historical sites
GYE Episode 24 – Snap Spectacles
GYE Episode 20 – Intel’s Project Alloy
Frontier Business – Managed IT/Security
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Connect with Bill on LinkedIn
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Host Skip Lineberg
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Today we’re exploring the benefits of communications tactics like social selling, as well as platform-based solutions that enable social sharing and social advocacy. In the old days, companies advertised and employed a sales team to take their product or service to market. To say things have changed is the understatement of the century.
In this episode, Skip sits down with Frontier Communications Manager, Andy Malinoski: a savvy marketing professional with more than two decades of experience under his belt. Get ready to learn how to bolster your selling through an army of social advocates for your company.
References and Resources
How B2B Sales Can Benefit from Social Selling
Frontier Business
Everyone Social
LinkedIn Elevate
Dynamic Signal
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Connect with Andy on LinkedIn
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Host Skip Lineberg
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Today we’re discussing an advanced iteration of a really familiar piece of technology: phone systems. Specifically, we’re taking a close look at Frontier AnyWare—a new VoIP solution for enhanced business communication. Frontier AnyWare goes far beyond a handset sitting on your desk by improving collaboration through unified, cloud-hosted communications designed for your business needs.
In this episode, Skip sits down with Frontier’s Group Vice President of Customer Premise Equipment Sales, Keith Blackmon, to talk about how Frontier AnyWare offers businesses more than just a phone system. With over 30 years in the telecom industry, Keith is an experienced telecom professional and an expert on communications equipment and solutions.
References and Resources
Learn More: Frontier AnyWare – A New VoIP Solution for Enhanced Business Communication
Podcast: Business VoIP Solutions That Save Money and Boost Flexibility
Podcast: Tele-Presence
Podcast: Your Phone System Isn’t Retro—It’s Hurting Your Business
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Host Skip Lineberg
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This week, we’re changing things up. Instead of spending time discussing WHAT tech you should buy for your company, we’re devoting the entire episode to HOW you should buy.
It’s easy to get wrapped up in research: analyzing the tech needs and problems of your company and what solutions are out there. And that’s great—researching the perfect solution is important. Equally important, however, is making sure the payment option you choose for that technology is also serving the needs of your company. To explore that topic, we’re sitting down with Paul Metzheiser, Executive Vice President of Sales and Marketing at TAMCO, which supplies the Frontier Financial Shield.
References and Resources
Frontier Financial Solutions Case Study: Coastal Community Bank
TAMCO Corp—Learn More
Frontier Business Solutions—Communications Equipment
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Host Skip Lineberg
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In this special episode of Gain Your Edge, host Skip Lineberg travels to Three Heads Brewing, a local craft brewery in Rochester, NY. We’re opening the airwaves and the taps to learn how Frontier customized a fiber and phone line solution to help the brewery build from the ground up in a 20,000 square-foot facility.
We’re sitting down with Geoff Dale, one of the brewery’s founders, to hear about how a few guys brewing beer in their garage became one of the most beloved craft beer brands in New York, and how Frontier gave them what they needed during their massive 2016 build-out.
References and Resources
Three Heads Brewing
Business Internet Service by Frontier
Business Phone Service by Frontier
Frontier Equipment Solutions
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Connect w/ Geoff on Twitter
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Host Skip Lineberg
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It’s our most explosive episode yet! With Independence Day nearly upon us, we’re taking you behind the curtain of firework technology, so you can appreciate the inner workings as well as the spectacle in the sky.
And to help us understand the rocket’s red glare, we have a very special guest: Phil Grucci, CEO and Creative Director of Fireworks by Grucci - holder of the Guinness World Records for Largest Fireworks Display and Largest Pyrotechnic Image. Founded in 1850, his company has lit up eight US Presidential Inaugurations, Olympic Games, World’s Fairs and much more all over the globe.
References and Resources
Fireworks by Grucci
Download the Official Grucci App & Watch Live Shows
Frontier Business Helps Your Business Stay Connected with Advanced Solutions
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Connect with Phil on LinkedIn
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Host Skip Lineberg
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We hear all the time about how technology influences the biggest, flashiest industries in America today. But sometimes, we forget it’s also shaping the young minds that will build the industries of tomorrow. Technology is such a key part of education, and this week we’re sitting down with Denise McIntosh, a program manager at Frontier, to talk about E-Rate: a federal funding program that offers schools and public libraries across the country more technology for a lower cost. Denise brings more than 30 years of telecommunications experience to this topic. In fact, she has been focused on E-Rate for nearly two decades.
References and Resources
Learn More: Universal Services Administrative Co.
E-Rate Program for K-12 School and Libraries
Internet for Schools by Frontier
Podcast: Business VoIP Solutions That Save Money and Boost Flexibility
Allendale, IL Public School District
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Host Skip Lineberg
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It’s spring. Baseball season is here. And so this week, we’re sitting down with Chip Allen from the Durham Bulls baseball team. In 2014, the Bulls’ senior leadership recognized a big opportunity to get ahead of the curve from a technology perspective. As fan viewership changed and a new generation of baseball aficionados began taking to the stands, a robust Wi-Fi network throughout the stadium became more important than ever to the fan experience.
Today, we’ll hear about how the system, installed by Frontier to serve a capacity of 8,000 simultaneous users, changed the Bulls’ stadium into a modern facility with capacity not only to serve fans’ expectations, but to offer them opportunities to engage with the brand – in ways they may not have expected.
References and Resources
Durham Bulls Partner with Frontier – Video
Official Site of Durham Bulls Baseball
Download the Durham Bulls Mobile App
Frontier Wi-Fi Solutions
Managed Wi-Fi for Business
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Host Skip Lineberg
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Every year, right around mid-March, a very special season awakens the nation. Spring? Nope. March Madness. And this weekend, the Final Four teams battle it out for a spot in the NCAA basketball national championship game. But what goes on behind the scenes to bring this massive number of televised games to our homes and devices?
In this episode we’re visiting with JJ Territo, former CBS Sports associate producer and current producer with Pegula Sports and Entertainment, to discuss the communications that support March Madness.
References and Resources
Pegula Sports and Entertainment - Buffalo, NY
March Madness
Business Ethernet Service from Frontier
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Host Skip Lineberg
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In the fast-paced hospitality industry, high-speed internet and advanced technology are expected for a comfortable guest experience. Today we’re taking an in-depth look into a hotel’s tech needs and solutions with Cal Sheehy – General Manager of London Bridge Resort in Lake Havasu City, Arizona.
With 122 rooms along the Colorado River, London Bridge Resort is a stunning getaway location with amazing views and outdoor recreational opportunities. But to give new guests superior connectivity and a stress-free experience, the hotel needed to upgrade its technology infrastructure. Cal and his team turned to Frontier to provide advanced communication solutions including a new phone system, an updated fiber network, and improved guest Wi-Fi.
References and Resources
London Bridge Resort
Hospitality Industry Phone Systems & Internet Services
Frontier’s Communication Equipment Solutions
Frontier’s Connectivity Solutions
Frontier’s Voice Solutions
Podcast: Digital Transformation of the Hospitality Industry
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Connect with Cal on LinkedIn
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. In today’s episode, we’re digging into the latest tech headlines making a big impact - ranging from innovations that are changing the game, to major brands bringing back retro-inspired products. To help us make sense of these shifting tech trends, we’re turning to our favorite white hat hacker, gigabyte guru, and mainframe maverick: Bill Gardner.
Bill is a published author and Professor of Digital Forensic and Information Assurance at Marshall University – and our resident tech news expert. Join Bill and host Skip Lineberg as they discuss the information security and business point-of-views of each tech story to give your business a competitive edge.
References and Resources
Apple Producing Two Reality Shows
IBM Announces Watson for Cyber Security
IBM and Weather Channel Weather Emergency App
Nokia 3310 Comeback
Smart TVs Eavesdropping on Owners
LG Smart TV News Story
Vizio Smart TV News Story
Video: Keurig Hacked Into a Robotic Arm
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. In this week’s episode we’re chatting with Shanee Birch, Senior Product Manager at Frontier Communications, to discuss the future of technology in 2017. Not long ago, it was pure science fiction to have a pocket-sized computer with access to unlimited information. Now, we’re changing our home’s temperature with a simple tap of a screen – and we’re not slowing down any time soon.
Shanee is a frequent attender of CES: a global trade show with the latest in consumer gadgets, augmented reality, and everything in between. She makes a living spotting trends, and today she’s sharing insider insight into this year’s biggest tech secrets and innovations.
References and Resources
CES 2017
Mercedes Vision Van
Amazon Echo: 15 Best New Features
Big Data Podcast
Best Chat Collaboration Tools of 2017
Polar’s Smart Shirt
Zera Food Recycler
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s episode, we’re exploring how an outdated phone system can actually sap money away from a business’s bottom line. Because many small business owners wear multiple hats and juggle a variety of disciplines, an old phone system is pretty low on the priority list. But if your business phone system can be referred to as “retro,” “old school,” or “vintage” then it may be time to seriously consider an upgrade.
Today we’re sitting down with Shana Mallin, Director of Customer Premise Equipment at Frontier. She leads a team that provides voice, data and Wi-Fi solutions to all types of businesses. She has supported hundreds of customer applications, overseen hundreds of installations and solved multitudes of real-world use cases involving voice networks. So you could say she knows a little something about how phones and businesses interact.
References and Resources
Podcast: Business VoIP Solutions with Shana Mallin
Podcast: Tele-Presence & Unified Communications with Ken Finkelson
Frontier Business Phone Testimonial – Coeur d’Alene Chamber of Commerce
Frontier Business Phone Testimonial – London Bridge Resort
Frontier Business Phone Services
Frontier Business VoIP Solutions
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Connect w/ Shana on LinkedIn
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s episode, we’re exploring the changing landscape of emergency response communication. The variety of communication methods available today – including voice, text, photo, and video – has made tracking emergency situations much more complex than simply answering 9-1-1 calls.
We’re turning to Major Jeff Cline of the Marion County Sheriff’s Office in Ohio to learn more about how emergency responders depend on effective communication to save lives and maintain peace within our communities. With the help of Frontier’s Next Generation E911 system, Major Cline has bolstered his department’s emergency response capabilities and efficiency.
References and Resources
Frontier’s Public Safety Solutions
Case study – E911: Ready for Emergencies…Today and Tomorrow
State of Arizona Upgrades 9-1-1 Equipment
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Connect w/ Major Cline on LinkedIn
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s episode, we’re exploring an unfortunate conversation that has sprung up in recent years: How do we protect our loved ones, friends, and coworkers in violent emergency situations? This question is deeply personal with serious implications, and technology has quickly become an important part of the solution.
To help us better understand the tech advancements that are making public areas safer, we’re sitting down with Steve Given: a tech professional at Avaya with over 25 years of experience and an expert on healthcare and SMART campus technology. Join Steve and host Skip Lineberg as they discuss how this technology is improving the safety of our loved ones, with an emphasis on campus security – a topic that’s close to home for many listeners.
References and Resources
How Amazon's Robots Pick, Pack, and Ship - GeekWire
Podcast: Business VoIP Solutions w/ Shana Mallin
FBI Report: Active Shooter Study
Frontier's Avaya Network Solutions
Avaya Safe Campus
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Connect w/ Steve on LinkedIn
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s podcast, we’re sitting down with our favorite resident megabyte maverick for another installment of “Headlines with a Hacker.” We’re turning to Bill Gardner, computer expert and professor of digital forensics and information assurance at Marshall University, to chat about current tech issues making a splash in the media. Have a listen to prepare your business for the holiday season with emerging tech trends impacting e-commerce, mobile shopping, and online security.
As an author, professor and white-hat hacker, Bill uses his experience to pass on crucial IT security tips. Bill is always keeping an eye on tech headlines currently affecting the industry, and presents his valuable perspectives on the IT news of the day to give your business a competitive edge.
References and Resources
Snapchat Spectacles Review – The Verge
Mobile Shopping & Black Friday - TechCrunch
Securing the Internet of Broken Things - Techdirt
What We Know About Friday’s Cyber Attack That Broke the Internet – Inc.
San Francisco Transit Authority Hacked & Ransomed – The Guardian
Los Angeles Hospital Paid $17,000 in Bitcoin to Ransomware Hackers – The Guardian
Ransomware Victims Urged to Report Infections – FBI PSA
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. Today we’re taking an in-depth look at technology’s impact on the healthcare industry, while highlighting an example of success in this dynamic space: Community Care of West Virginia.
Community Care operates a variety of healthcare centers across West Virginia to meet the immediate and long-term healthcare needs of local communities. In this episode, host Skip Lineberg sits down with CEO Richard Simon who has grown the company from a single location to over 60 healthcare sites throughout the state.
Have a listen to find out how Community Care’s technological prowess and partnership with Frontier has contributed to their rapid growth and success.
References and Resources
Community Care of West Virginia, Inc.
Frontier Solutions for Healthcare Industry
TeleMedicine GYE Podcast: Mon Health System
TeleMedicine GYE Podcast: Honeywell Life Care Solutions
TeleMedicine GYE Podcast: Mid-Atlantic Telehealth Resource Center
Ethernet Solutions GYE Podcast
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Richard Simon Bio
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. In this episode, we’re exploring the dynamic hospitality industry that encompass the places we visit to have a memorable and enjoyable experience. Today we’ll be sitting down with industry expert Bob Mitton, Senior Manager of Hospitality Solutions at Avaya, who is instrumental in providing business collaboration and communications products to companies of all sizes. Bob has over 30 years’ experience in product and solutions marketing, and helped bring Powered by Avaya IP Office cloud products to market.
Have a listen to learn about the hospitality sector’s rapid digital transformation and how the lessons learned from this exciting industry can help any type of business gain a tech advantage.
References and Resources
Gartner report: 90% of businesses expect to compete on basis of customer experience
Avaya networking solutions
Frontier’s hospitality solutions
Communications tech trends in hospitality
Video: 5 star solutions for hospitality
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Connect w/ Bob on Linkedin
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. Today we’re sitting down to discuss how a new WiFi router from Google has created a ton of excitement and thousands of delighted customers, thanks to its beautiful design and user interface. Combining form and function, the Google OnHub WiFi router is turning heads as “telecom jewelry” and represents a new wave of high-performance, aesthetically-pleasing tech design. We’ll take an in-depth look at this revolutionary new device with Rod Imbriani, vice president of product development for Frontier Communications.
References and Resources
Check out the Google OnHub Router
Google OnHub Features
Google OnHub Mobile App & User Interface
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Connect w/ Rod on Linkedin
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s podcast, we’ll be sitting down with our favorite resident megabyte maverick for another installment of “Headlines with a Hacker.” We’re turning to Bill Gardner, computer expert and professor of integrated science and technology at Marshall University, to chat about some current tech issues making a splash in the media.
As an author, professor and white-hat hacker, Bill uses his experience to pass on crucial IT security tips and trends. Bill is always keeping an eye on tech news headlines currently affecting the industry, and presents his valuable perspectives on the IT news of the day to give your business a competitive edge.
References and Resources
- Gawker is shutting down
- Duo by Google
- Twitter's anti-harassment tool
- Intel’s Project Alloy
- Pokémon Go as a tech barometer
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Connect w/ Bill on Linkedin
Follow Bill on Twitter
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. In this week’s show, we’re visiting with Glenn Squire, Portfolio Practice Lead for Strategic Consulting with Epsilon, to engage in some trendspotting. We pick Glenn’s brain for expert tips on how business leaders can spot trends and leverage them for improved strategy and planning.
With 15 years of marketing experience, Glenn is responsible for driving marketing strategy and serving as a trusted advisor for Fortune 500 clients in insurance, telecom, and other industries. Glenn also focuses on helping companies modernize capabilities through customer experience and digital transformation.
References and Resources
- Epsilon Strategic Consulting
- Forrester Research
- Gartner Research
- Juniper Research
- TED Radio Hour Podcast on NPR
- The Economist
- Revisionist History Podcast by Malcolm Gladwell
- Planet Money Podcast on NPR
- Whitepaper from Epsilon “The Social Shift Toward Messaging”
- Epsilon’s Content Library on LinkedIn
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Glenn Squire LinkedIn
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Host Skip Lineberg
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Gain Your Edge is a biweekly podcast on all things IT. On this week’s show, our guest is 22 year telecommunications veteran Jason Yorn, who handles national strategic channel accounts for Mitel. Jason manages the sales, marketing and technical relationships with Frontier and is focused on providing positive reseller and end-customer experiences.
We sit down this episode to discuss the tech needs of a business vertical particularly interesting in the wild world of retail – car dealerships. Specifically, we’ll dive into how technology influences car dealerships today, and how the needs and benefits they see apply to other types of businesses.
References and Resources
Mitel Networks
Mitel Solutions for Business
MiCollab
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Jason Yorn LinkedIn
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. On this week’s podcast, we’ll be sitting down with Graham Williams, Chief Operating Officer for Cologix, responsible for Operations, Construction, Commercial Management, Marketing and Strategy. In his time at Cologix, Graham has also led the Development and Sales Organizations. He has over 17 years of experience in the data center, communication, Internet, content delivery and video industries with strategic positions at Charter Communications and Level 3 Communications.
References and Resources
Industry Standards for Physical Security for Data Centers
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Graham’s LinkedIn
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week’s guest is a bona fide hacker. Bill Gardner is an assistant professor at Marshall University where he teaches in the Digital Forensics and Information Assurance degree program. He is an information security author and speaker.
During this episode, Bill mentioned several resources and references that are presented below for your enjoyment:
Hyperloop
Do We Really Need to Learn Code?
Twitter's woes continue on Q1 sales of $595M
Scary-smart AI is still 'decades and deecades' away, Google says
Best Smart Home Gadgets of 2016
Pebble Core
Water Balloon Trampoline
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week’s guest is Shana Mallin. Shana is Director of Customer Premise Equipment with Frontier Communications, and she has 24 years of experience in telecommunications technology. Shana and her team work with businesses of all types and sizes to help identify ways to increase revenue, decrease costs and improve customer service via technology. During this episode, Shana mentioned several resources and references which are presented below for your enjoyment.
During this episode, Shana mentioned several resources and references which are presented below for your enjoyment:
Definition of VoIP
MiCollab by Mitel
MiTeam Collaboration Software by Mitel
Frontier AnyWare
Gartner – Magic Quadrant Ratings
Frontier Business Edge – CPE
“Chicken Farming for Dummies” on Amazon
Contact Shana Mallin via LinkedIn
Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week’s guest is a bona fide hacker. Bill Gardner is an assistant professor at Marshall University where he teaches in the Digital Forensics and Information Assurance degree program. He is an information security author and speaker.
During this episode, Bill mentioned several resources and references which are presented below for your enjoyment:
Book Links
“Ghost in the Wires” by Kevin Mitnick
“Building an Information Security Awareness Program” by Bill Gardner and Valerie Thomas
“Google Hacking for Penetration Testers” by Bill Gardner, Johnny Long and Justin Brown
Conference Links
DEF CON
Black Hat
Other Site Links & References
Dual Core, Nerdcore Music
M.C. Frontalot
PTES.org
Cyber War Zone
1Password
Reboot It Podcast
Marshall University Information Security
Contact Our Guest Expert
Follow Bill on Twitter!
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Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week’s podcast focuses on the Internet of Things. Plus, we get an extra bonus – a report from the 2016 Consumer Electronics Show. With our guest, Shanee Birch, we explore the implications and applications of the Internet of Things. From smart controls and sensors to home automation and system interfaces, we discuss IoT applications available right now for utilizing connected devices to make our home lives and work lives more efficient. We also take a look at what’s on the horizon, or what’s next for the Internet of Things.
Shanee mentioned the following resources during our podcast, and they are presented below for your reference:
When Things Start to Think by Neil Gershenfeld
Digital Wisdom: Thought Leadership for a Connected World by Shelly Palmer
Fitbit Blaze – review by The Verge
Amazon Echo – review by CNet
Products from Nest
Frontier Secure solutions for the Connected Home or Business
Bloomberg.com/technology
Entrepreneur.com
SBA.gov – the US Small Business Administration
TheVerge.com and “First Click” daily e-newsletter from The Verge
Shelly Palmer tech blog
Contact Info for Guest Expert:
Shanee Birch – LinkedIn
Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week’s podcast focuses on Ethernet Networks. We’ll explore the differences between consumer-grade, “best effort” communications, provided by many cable TV and phone companies, and commercial-grade, deterministic, engineered solutions such as an Ethernet network. Additionally, we will explore the fundamental questions: is an Ethernet network right for my business? And can I afford an Ethernet network?
Our guest is Mitch Simcoe, Ethernet Specialist with Ciena. Mitch has over 25 years of experience in the telecommunications industry, including Bell Canada, Nortel and GENBAND. At Ciena, he is responsible for supporting network service providers. He received a Bachelor of Engineering (Electrical) and a MBA (Marketing) from McGill University in Montreal, Canada. Mitch mentioned the following resources during our podcast, and they are presented below for your reference.
Additional Resources & Article References
MEF Announces Certification Standards for 100GB Carrier Ethernet 2.0
About the Metro Ethernet Forum
Metro Ethernet Forum – Carrier Ethernet & CE 2.0
Ciena
Frontier’s Data Networking Solutions
The Power of Ethernet Solutions (Frontier)
Contact Info for Guest Expert:
Mitch Simcoe - LinkedIN
Host Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week's podcast focuses on assisted living. Our guest is Bruce Barnes, faculty at The Ohio State University and president and CEO of Bold Vision.
Bruce referenced the following resources during our podcast. Here they are, for your reading pleasure:
Articles:
Forecast on information growth
Dell acquisition of EMC
Big Data Resources:
Apache Hadoop
EMC Greenplum
IBM Watson
SAP HANA
SAS
Contact Information for Guest Expert:
Bruce Barnes
Faculty - The Ohio State University
President & CEO
Bold Vision, LLC
bbarnes@bold-vision.com
More details:
Host: Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week's podcast focuses on assisted living. Our guest is Cindy Farley, vice president of sales and marketing at Genesis Health Care Corporation.
Cindy referenced the following resources during our podcast. Here they are, for your reading pleasure:
Abbreviations
SNF: Skilled Nursing Facility
ALS: Assisted Living Facility
Additional Resources
BYOD Assessment Tool
Managed Care Trends in Medicaid
Vidyo
Telemedicine Part 1, Part 2 and Part 3
Genesis Health Care Corporation
More details:
Host: Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week we return our focus to the important AND intriguing topic of telemedicine. Our guest is Dr. Kathy Wibberly, director of the Mid-Atlantic Telehealth Resource Center (MATRC) within the University of Virginia Center for Telehealth.
Dr. Wibberly referenced the following resources during our podcast, and here they are, for your reading pleasure:
Telehealth Resource Links
Mid-Atlantic Telehealth Resource Center
MATRC Facebook Page
MATRC Twitter Feed
Telehealth Resource Centers
Center for Connected Health Policy (National Telehealth Policy Resource Center)
National Telehealth Technology Assessment Resource Center
American Telemedicine Association
Center for Telehealth & e-Health Law
National Frontier and Rural Addiction Technology Transfer Center
HRSA Office of Rural Health Policy
Telehealth Grant Programs
Rural Assistance Center Funding Opportunities Listing Page for Telehealth
Rural Assistance Center Funding Opportunities Listing Page for Technology for Health and Human Services
Broadband Funding Assistance for Healthcare
USAC Rural Health Care Program (Telecommunications and Healthcare Connect Fund)
Telehealth Training
STAR Telehealth
Frontier Communications
How Broadband Connectivity Impacts Health Care
Health Care Connect Fund
More details:
Host: Skip Lineberg
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Gain Your Edge is a twice-monthly podcast on all things IT. This week’s podcast focuses on tele-presence, which is defined as giving people and businesses the experience of being in a location when they’re not actually there. We’ll discuss the many business benefits that tele-presence – and the technologies that make this possible – can deliver in today’s global marketplace. Our guest is Ken Finkelson, Director of Sales and Support for Customer Premise Equipment.
Ken referenced the following resources during our podcast, and here they are, for your reading pleasure:
Resources
Frontier Communications Equipment
Frontier Voice-Related Products
Telecom Terminology
Contact Ken Finkelson, Kenneth.Finkelson@ftr.com or 304.345.6266
More details:
Host: Skip Lineberg
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This week’s podcast is on Network Security. We’ll discuss the latest major cyberattacks and what businesses of all sizes can do to better protect their network and their data. Our guest is Sandeep Shashikant, Principal Consultant for Telecom Products.
Sandeep referenced the following articles and resources during our podcast and here they are, for your reading pleasure:
Articles
IRS Hacked. 100,000 Accounts Exposed. What Does This Means to You?
8 Cybersecurity Resolutions to Make for 2015
Massive Security Bug in OpenSSL Could Affect a Huge Chunk of the Internet
Websites
Frontier Secure
Frontier Secure Blog
More details:
Host: Skip Lineberg
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Michael Hubbard, chief executive officer at Media Two Interactive joins Gain Your Edge to talk about search engine marketing for small businesses.
Michael referenced the following resources during our podcast and here they are, for your reading pleasure:
Resources
Google Trends
Google Mobile-Friendly Checker
AdWords Campaign Structure
AdWords Exams/Certification
Search Engine Land
Inside AdWords Blog
Google Analytics
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Host: Skip Lineberg
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Anne Evans, director of clinical operations at Honeywell Life Care Solutions, joins Gain Your Edge to continue our deep dive into telemedicine.
Anne referenced the following articles and resources during our podcast and here they are, for your reading pleasure:
Guest Info
Anne Evans: LinkedIn
Websites
Honeywell Life Care Solutions
Definitions
"ACO" - Accountable Care Organization
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Host: Skip Lineberg
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Gain Your Edge is a biweekly podcast on all things IT. In Part One of Telemedicine, we'll discuss the fast-emerging trend in digital health and what it means for hospitals, healthcare providers and patients. Our guest is Eric Eberhart, Director of Telemedicine, Mon Health System.
Dustin Davies, chief technology officer at Spilman Thomas & Battle, PLLC. joins Gain Your Edge to talk about disaster recovery.
Dustin referenced the following articles and resources during our podcast and here they are, for your reading pleasure:
Articles
Power Problems Strike Knight Capital in Sandy's Aftermath, Forbes
How a CISO Can Answer "Are We Secure?" in 4 Steps, CBI
Automation Makes Us Dumb, Wall Street Journal
Websites
Ready.gov
InfraGuard
Harvard Business Review
McKinsey Quarterly
CIO Journal, Wall Street Journal
Definitions
"CISSP" - Certified Information Systems Security Professional (CISSP)
"SSCP" - Systems Security Certified Practitioner
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Host: Skip Lineberg
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Phillip McDaniel of Mitel joins Gain Your Edge to talk about all things virtualization.
Phillip referenced the following articles and resources during our podcast and here they are, for your reading pleasure:
Virtualization: Is it right for my business?, ITManagerDaily.com
VMWare (where you can register for VMWare Training), vmware.com
myLearn from VMWare, VMWare
MiCollab with Voice, mitel.com
Frontier Business Edge, Frontier.com/Enterprise
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Host: Skip Lineberg
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Mark Williamson of CISCO joins Gain Your Edge to talk about the "Bring Your Own Device" phenomenon.
Mark referenced the following articles during our podcast and here they are, for your reading pleasure:
Bring Your Own Dollars, Information Week
5 reasons why BYOD survived 2014 and will prosper in 2015, Tech Republic
BYOD Assessment from Frontier Communications, frontiercanhelp.com
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Host: Skip Lineberg
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