FM Evolution: Recent Episodes
CGP Maintenance & Construction Services, Inc
Facility Management Evolution – Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
Summary
On this episode of Service Evolution, host Shawn Black is joined by Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dive into the hurdles that service industry professionals face every day. They discuss how a positive mindset can transform an obstacle into an opportunity, the importance of decision-making and accountability, and how setting goals will lead you on new journeys.
Show Notes
(2:24) Common Hurdles Service Industry Professionals Face
(4:27) Keeping a Positive Mindset in the Face of Adversity
(12:13) Coaching and Mentor Relationships
(16:23) Decision-Making and Accountability
(20:09) Strategies for Setting Goals
(26:57) How Setting Goals Leads to New Journeys
(31:04) Turning Negativity into Positivity
Links
Shawn Black
Jim Robinson
CGP Maintenance and Construction
Quotes
“I always ask, ‘What do you need to take ownership of?’ And it’s not that I need to hear that there was something that needed to be owned, it’s that we embrace the ownership concept. And there’s [power] behind that because taking ownership of the errors, the mistakes, or the misunderstandings—even if it’s not you—taking the ownership of that is really a change.” - Jim Robinson, (5:08)
“Adding the positivity to a negative situation will change it very quickly. It usually leads to great ownership. It usually leads to a great education opportunity. There’s nothing negative about those.” - Jim Robinson, (11:27)
“Setting goals isn’t about the goal. Setting goals is about the journey. So, you set a goal to take you on a new journey, and from that new journey, you will develop new goals or aspirations.” - Jim Robinson, (27:50)
Summary
On this episode of Service Evolution, host Shawn Black sits down with Jim Robinson, CEO of CGP Maintenence and Construction Services. Jim is also an author, speaker, certified business coach, and chairman of a nonprofit. Throughout the episode, Shawn and Jim dissect the impact that atmosphere and environment have on organizations and their success. The pair explores how intentionally designing your physical, cultural, and digital environments can elevate performance and deliver outstanding customer experiences. Tune in to unlock the secrets of harnessing the power of organizational atmosphere in the service industry.
Show Notes
(1:01) The Power of Atmosphere
(2:02) Providing Services Your Customers Want
(6:12) How Your Environment Affects Service
(11:07) Leveraging Digital Environments to Create Exceptional Customer Service
(18:57) How Do You Measure Your Atmosphere and Environment?
(26:30) Common Environment Challenges Businesses Face
(34:34) Ensuring the Environment Is Consistent across Mulitple Locations
(37:42) Closing Thoughts
Links
Shawn Black
Jim Robinson
CGP Maintenance and Construction
Quotes
“Knowing your buyer is really, really important. [If] you deliver exactly what they’re looking for, they’ll never leave you.” - Jim Robinson, (3:28)
“Whatever you give off is what you’re going to get. And your surroundings, your space, your environment—you’ve got to contribute to that..whatever gifts that you have. But in all cases, hard work and gratitude—it’s going to make the environment a much different feel. And if everybody’s on the same page like that, it’s going to be a very different feel for everybody involved, including the buyer that’s on the phone.” - Jim Robinson, (16:02)
“It’s easy to keep a very good environment for your employees when there’s no challenges. It’s very important that we manage the challenge to our environment immediately. Make sure that environment stays consistent. When the problems arise…be an owner of the situation.” - Jim Robinson, (32:17)
“If you give the right environment to your employees, they’ll give that to your buyer. They’ll give that to your customer.” - Jim Robinson, (34:26)
Show Notes:
(0:43) Introduction to Jim
(1:19) Jim’s Management Style
(2:39) The Best Approach for Implementing Change
(5:07) Balancing Efficiency with Implications
(6:30) Ensuring Thorough Communication
(8:11) Measuring the Success of Change
(10:33) The Importance of Self-Assessment
(11:24) Pitfalls to Avoid When Implementing Change
(14:18) Learning from Confusion
(18:53) Advice to Leaders Implementing Change
(20:54) Prioritizing Change
(22:38) Handling Employee Resistance as a Leader
(26:02) Fostering a Culture That Embraces Change
(28:36) Technologies' Impact on Change
Links:
Shawn Black
Jim Robinson
CGP Maintenance & Construction
Quotes:
“Implementing change is no joke and it depends on what you’re changing. If there’s a team to buy into what you’re going to change, this is important. It will change automatically and very organically. If there’s a vision that has to be cast to get the buy-in, then as a leader, you have to be able to paint the picture.” - Jim Robinson, (2:46)
“You have to slow down if you’re going to implement change because you’re communicating at different levels. We have to make sure we’re walking the same walk with them so they have some clarity as to what that change looks like.” - Jim Robinson, (11:56)
“We have an obligation to do something for the greater good and we do that first within us and then we do it with our team. That’s critical. And if you’re the one resisting change, you're going to work yourself out of a job and if you own the company, your company is not going to survive it.” - Jim Robinson, (19:51)
“Pushback and resistance are forms of natural growth because we’re born feeling inadequate at some level. We feel like we’re not worthy of accomplishments. Because of that we resist, but we have to be able to work past that and sometimes we need somebody to walk with us.” - Jim Robinson, (24:52)
Summary
This week, host Shawn Black is joined by Randy Olson, the leading design and distribution implementer of the ProFM Credential Program, for another special episode of FM Evolution. Shawn and Randy sat down with Kristed Herbert and Keith Spencer from Cerebrii Solutions Global to discuss FM in Trinidad and Tobago. Cerebrii is a training and consultancy firm based in Trinidad and Tobago specializing in facilities management, project management, and real estate and property management. Throughout the episode, Shawn, Randy, Kristed, and Keith considered the importance of cross-functional competencies in FM, Cerebrii and ProFM’s partnership, and international interest in FM.
Show Notes
(1:03) Introducing Kristed and Keith
(5:35) Introducing Cerebrii Solutions Global
(9:02) FM in Trinidad and Tobago
(12:06) ProFM in Trinidad and Tobago
(12:56) The Importance of Cross-Functional Competencies
(19:32) What Are You Reading?
(26:26) Drawing International Interest in FM through Leadership
(31:15) Impact on Students
(33:42) Cerebrii’s December Course
(38:04) Closing Thoughts
Links
Shawn Black
CGP Maintenance and Construction
Randy Olson
ProFM
Kristed Herbert
Keith Spencer
Cerebrii Solutions Global
Quotes
“There is this understanding that people need to be better equipped in order to help organizations meet their demands, their expectations, their strategic goals, but most importantly, to seek the welfare and interest of their people.” - Kristed Herbert, (10:46)
“I would add that Trinidad and Tobago is at the cusp of moving from focusing on workplace optimization and operational efficiency to more at the strategic and tactical level. And this is where ProFM comes in because it bridges the gap between the operations—the tactical and the strategic level—particularly when we look at the asset management model.” - Keith Spencer, (11:01)
“When we touched on the cross-functional competencies and showed as far as we’ve reached into business management and seeing it all the while coming from asset management, coming from strategic management, coming into business management—Those cross-functional areas are needed, are necessary, and are key tools to effectively be facility managers in the workplace.” - Kristed Herbert, (15:28)
“[ProFM] is so practical. You can literally take an example that is being presented in any module and adapt it and use it in your facility. It’s so comprehensive. It’s so all-inclusive that you literally have at your disposal a textbook that could guide you along your implementation of your facility management or improve upon what you already have.” - Kristed Herbert, (17:35)
“We’re in the people business. And we have to put ourselves in the user’s experience to be able to bring delivery on key things. And there’s no better way to appreciate FM unless you have that value for people. Everything we do…[is] going to affect your users. And you want to ensure that you are affecting a system that is safe, is reliable, is compliant, and at the end of the day, is adding to the organization’s bottom line.” - Kristed Herbert, (30:08)
Summary:
On this episode of FM Evolution, host Shawn Black was joined by Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s 37 years as CEO of CGP Maintenance and Construction Services, he has garnered extensive experience keeping teams engaged in order to optimize overall performance. In this episode, Shawn and Jim discussed the differences between leading a team versus an individual and how leaders can cultivate a positive working environment.
Thanks for tuning in!
Shownotes:
(0:48) Introduction to Jim
(2:19) Jim’s Leadership Style
(4:15) Leadership Success Story
(5:57) Balancing Direction with Creative Liberty
(7:58) Handling Conflict as a Leader
(10:36) Prioritizing Communication
(16:20) Setting Goals for Your Team
(22:40) Motivating Your Team
(23:51) Fostering a Positive Workplace
(26:29) Adapting as a Leader
(28:40) Leading Individuals Differently
Links:
Shawn Black
Jim Robinson
CGP Maintenance & Construction
Quotes:
“I’ve always classified my leadership style as completely autonomous. We want to be clear where the company’s going, what we are doing, who we are going to serve, and how we are going to add value.” - Jim Robinson, (2:19)
“It’s not for my reading pleasure, it’s for the growth of the individual. Clarity is important. Getting your weekly reports is a priority communication device. They tell you how they are performing individually and as a team.” - Jim Robinson, (11:08)
“All reporting is based on growth and experience. Everything we’ve designed over the years follows that line. The Monday goal setting, the Friday closeout, it’s all based on growth. We’re very consistent in the patterns of what we do.” - Jim Robinson, (13:25)
“Some people just need to have a deeper conversation. Other people need a really direct bullet point conversation. But, no matter which type of conversation is needed, be clear on what the expectations are and what outcomes are expected.” - Jim Robinson, (26:54)
Summary:
On this episode of FM Evolution, host Shawn Black sits down with Randy Olson and Amy Brown. Randy is the leading design and distribution implementer of the ProFM Credential Program, and Amy Brown is the director of events and education at Trade Press Media Group, a business-to-business media company. Throughout the episode, Shawn, Randy, and Amy discuss the upcoming NFMT Remix conference in Las Vegas and what the individuals attending can expect.
Thanks for tuning in!
Shownotes:
(0:40) Introduction to Randy
(1:04) Introduction to Amy
(1:32) About ProFM
(3:18) About NFMT Remix
(4:40) The History of ProFM
(8:04) What to Expect from NFMT Remix
(15:26) About the NFMT Remix Exhibits
(21:32) Women in FM
(24:44) About the NFMT Remix Afterparty
(26:47) Closing Questions
Links:
Shawn Black
Randy Olson
ProFM
Amy Brown
Trade Press Media Group
NFMT Remix
Quotes:
“We have shared values between the organizations. The primary thing we want to do is have the best impact we can on the facility management industry and we recognized NFMT did that.” - Randy Olson, (5:44)
“We’re looking at strategies, procedures, and technology that people can implement immediately and that will have changes in their overall facility.” - Amy Brown, (9:24)
“That’s ProFM. That’s what we do. I look at it as the bridge between the undergraduate degree and the actual working world. So you have the undergraduate degree, but then how do we actually deliver a solution when we get out to the facilities?” - Randy Olson, (12:08)
“I’ve heard from people that have been in the classes in the past that sometimes studying can be overwhelming for adults who haven’t done it in a few years. So it’s nice to have that face-to-face interaction with classmates and an instructor.” - Amy Brown, (20:34)
Summary:
On this episode of FM Evolution, hosts Shawn Black and Randy Olson sit down with Jim Zirbel, a chairman at FM Pipeline Team, Inc., an organization that aims to engage, enlighten, and energize the next generation of facility management professionals. Jim's focus is on organizational governance and policy implementation as the FM Pipeline program grows across the United States. Throughout the episode, Shawn, Randy, and Jim discuss the program FM Pipeline offers and the talent gap in the FM industry.
Thanks for tuning in!
Shownotes:
(1:02) Introduction to Jim
(8:13) Feedback on the FM Talent Gap
(12:05) Solution to the FM Talent Gap
(23:41) Process of Becoming an FM Professional
(26:50) How FM Professionals Are Giving Back
(29:15) Closing Thoughts
Links:
Shawn Black
Randy Olson
Jim Zirbel
FM Pipeline
Quotes:
“The organizations that invest in their people and provide professional development are where they want to be. They want to grow. They want to be better at what they do. They want to gain confidence. They want to gain credibility.” - Randy Olson, (9:49)
“I would contend that a high number of FM professionals that are looking at different careers, jobs, or employers are looking for organizations that value them. That helps train them. That helps keep them current.” - Jim Zirbel, (13:26)
“Our program is a scaled solution and we ran into the problem in the high school space of if we’re going to create something that populates these further programs, we better have something that is solid.” - Jim Zirbel, (15:49)
“This program encompasses everything the facility manager needs to do on a daily basis across all the technical and functional skills. And then the soft skills, those communication skills, innovation skills, the ability to collaborate, and sustainability.” - Randy Olson, (24:23)
Summary:
On this episode of FM Evolution, host Shawn Black sits down with Josh Pringle, the executive vice president of CO2Meter, Inc., a business that designs and manufactures scientific devices for gas detection and monitoring. With over twenty-five years of experience, Josh has proven success in operationalizing comprehensive marketing strategies and managing complex initiatives. Throughout the episode, Shawn and Josh discuss the importance of being an authentic leader and how that influences the company’s culture.
Thanks for tuning in!
Shownotes:
(0:48) Introduction to Josh
(5:31) Changing Trends in Leadership
(7:52) Being an Authentic Leader
(14:52) Creating a Successful Culture
(19:03) Staying Consistent as a Leader
(24:25) The Focus on Authenticity
(26:22) Creating a Consistent Culture
(35:19) Why Being Transparent Is Important
(40:12) Building Trust with Authenticity
(42:37) Advice to Leaders Trying to Be Authentic
(43:47) Closing Thoughts
Links:
Shawn Black
Josh Pringle
CO2Meter, Inc.
Quotes:
“The goal of a leader is to train someone and give them skills and abilities so that someday they can take your job. If you’re not training that person to replace you, then you’re doing that person and the business a disservice.” - Josh Pringle, (6:22)
“I’ve had great mentors in my life where it doesn’t matter whether you are the president of the company or the janitor, everybody puts their pants on one leg at a time. Everybody shows up. Everybody does their part. Everybody pitches in and tries to go the extra mile.” - Josh Pringle, (15:27)
“I think that’s also why authentic leadership and being authentic is so easy and so recognizable now is because there’s so many people that are inauthentic. It makes authenticity and that genuineness shine through.” - Josh Pringle, (25:20)
“I think transparency is important. If you're being genuine, authentic, and you’ve earned their trust and respect, whether it’s an employee or customer, it’s a given. The minute you aren’t clear and concise and transparent is the minute you stop being genuine.” - Josh Pringle, (37:18)
Summary:
On this episode of FM Evolution, host Shawn Black sits down with Jim Robinson, the CEO of CGP Maintenance and Construction Services, as well as an author, speaker, certified business coach, and chairman of a nonprofit. Throughout Jim’s thirty-seven years as CEO of CGP Maintenance and Construction Services, he has successfully developed a caring culture that encourages open communication and growth. In this episode, Shawn and Jim discuss creating a culture of trust, the importance of celebrating wins, and how transparency is a necessity.
Thanks for tuning in!
Shownotes:
(0:45) Introduction to Jim
(2:40) Making Your Company’s Mission Personal
(5:17) Creating a Culture of Trust
(7:18) Building Trust within Your Team
(12:43) Fostering a Culture That Celebrates Winning
(21:33) Focusing on Data and Results
(24:55) Offering Transparency
(28:23) Investing in Your Employees
(33:08) Advice to Leaders Looking To Improve
(35:05) Closing Thoughts
Links:
Shawn Black
Jim Robinson
Quotes:
“When that alarm clock goes off, there’s thousands of people that have already served you. From the sheets, the pillows, the bed frame, the alarm clock, thousands of people have served you. So everything is predicated on serving.” - Jim Robinson, (3:37)
“Building bridges is really interesting. That’s a good metaphor for a lot of companies solving problems. When you’re building a bridge and people are driving across, you have to have a lot of trust in that bridge. I think the ultimate goal in leadership is cultivating new leaders in the team they have to trust.” - Shawn Black, (4:37)
“Sometimes because we get tunnel vision, we lose some of our creativity…If you continually tell somebody how to do something from a micromanagement level, you really shrink their creativity. It’s crucial that you trust them to figure out how to be able to get things done.” - Jim Robinson, (21:50)
“If you’re hiring certain levels of employees, education’s not an option. People are growing into certain roles, or if they have acquired the skills to fill a certain role, it’s through education, and that’s through experience.” - Jim Robinson, (28:23)
On this episode of FM Evolution, hosts Shawn Black and Randy Olson were joined by Eileen McMorrow, founder of The McMorrow Reports Facility Management & Design Insights. With thirty-plus years as a journalist covering the facilities management and design industry, Eileen has extensive experience working closely with facility managers, architects, engineers, and building management professionals, helping them with the challenges of maintaining workplaces, optimizing productivity, investment strategy, and design for the future of the build environment. Shawn, Randy, and Eileen discussed the 2022 FM results from the McMorrow reporting last year and the mindset shifts within the FM industry.
Thanks for tuning in!
Shownotes:
(0:51) Introduction to Eileen
(6:44) Annual Outlook Survey
(9:28) About McMorrow Reports
(11:15) About Facility Management
(12:32) Topics of the 2022 Survey
(19:42) FM Training
(24:57) Changes in the FM Industry
(31:13) Final Thoughts
Links:
Shawn Black
Randy Olson
Eileen McMorrow
Quotes:
“We feel it’s important if you want to understand what’s going on in the industry and you want to understand trends…you’ve got to ask. You’ve got to go out and ask the broad audience.” - Randy Olson, (6:26)
“...of course money talks, increased compensation talks, but, you know, invest in your people. Everyone matters and should be made to feel that way back…the time is now and you can’t afford not to.” - Randy Olson, (14:36)
“Team members have to learn what they need to excel. They know it’s there. They know training makes an impact. They’re looking to get more training, but the management people need to go to the other management people and say these folks need credentials and we need to do the training because we want them to stay.” - Eileen McMorrow, (17:19)
“I got a hunch that if you’re paying for a lot less real estate, you’re going to have time to re-deploy some of that money into training. There’s going to be some amazing workplaces two years from now when all this redesign is done.” - Eileen McMorrow, (28:19)
Shownotes:
(0:37) Introduction to Jim
(2:38) Technologies Influence on Being Disconnected
(8:20) Dealing with Remote Teams
(11:46) Reconnecting Teams with Each Other
(12:53) Disconnection Fatigue
(22:10) The Power of Saying No
(28:20) Helping Teams Deal with Loneliness
(34:55) How to Be More Present
(38:34) Expanding Attention Spans
(39:55) Closing Thoughts
Links:
Shawn Black
Jim Robinson
Quotes:
“...Let’s embrace the thing. Everything worth having can be a fight. It’s uphill. It’s on the top. It’s not at the bottom…It’s nowhere else but at the top, so let’s keep working. Let’s climb for this. Let’s love each other…Let’s do things better. Let’s do this together.” Jim Robinson, (6:46)
“You gotta do something. You gotta get together. Remote is great. It’s a great way to serve yourself and all your needs…That’s exciting. That’s fun. That’s cool. A lot of people love it, but the reality is they still want to connect…You gotta go connect to people because they deserve to connect.” Jim Robinson, (9:43)
“When you take a vacation and then you have to take a day off, you’re not doing it right. You’re supposed to be engaging people. You’re supposed to be having a good time. It’s why we’re out there trying to decompress.” Jim Robinson, (13:50)
“If you’re running from something and not gravitating to it to kick its butt and win, you’re gonna continue to lose because you’re always going to cut and run.” Jim Robinson, (17:02)
Show Notes:
(0:39) Introduction to David
(1:50) Introduction to ARC
(4:53) What AI Is Being Used in FM
(6:29) AI in the Next Ten Years
(9:38) How Mobile Technology Is Changing FM
(12:19) Challenges with Mobile Technology
(14:41) Are We Too Reliant on Mobile Technology?
(19:06) How Digital Storage Is Impacting FM
(22:15) Data Breach Concerns
(30:02) Advice to FMs
Links:
Shawn Black
David Trask
ARC
Quotes:
“It’s made our lives a lot easier. I think the challenge though, in FM, is there’s really a disconnect with the field people versus the office people.” - David Trask, (4:56)
“I think one of the big misconceptions with mobile technology is that everything has to be all encompassing in one…and everyone is looking for this magic bullet that does everything.” - David Trask, (10:12)
“Where people get hung up is thinking I’ve gotta do this here and I’ve gotta have this all encompassed. No. Every technology company is not the best at everything and if you want that and you’re expecting that, you’re going to pay a premium for that.” David Trask, (11:50)
“I’ve got several clients who were hit with ransomware attacks…but the stuff that was in the cloud wasn’t because you have redundancy. Your stuff is not residing in one spot where if they attack you with some kind of malware, they hold you hostage…it gives you security that you don’t have locally.” David Trask, (20:02)
Shownotes:
(0:38) Introduction to Jim
(2:15) Leaders That Get Results
(4:38) What Is Perceived as Equality
(9:33) How to Develop Good Listening Skills
(11:58) Following Up with Your Team
(19:56) Learning from Your Mistakes
(27:17) How Your Circles Impact You
(32:08) How to Make People Feel Important
(38:42) Rewarding the Small Wins
Links:
Shawn Black
Jim Robinson
Quotes:
“So, I think if you've already started to come into a leadership role, people are starting to gravitate to you. You've already figured out you have to deliver, and it's not about you. It's about delivering to somebody else. What do they need?” - Jim Robinson, (3:58)
“Delivery of service at your very best level is the only thing that matters…There's all kinds of things that come your way only when you're authentic and being your best.” Jim Robinson, (8:19)
“I think good leadership really is showing people how important they are and giving them some dignity in their job…if you want great results, you have to make sure employees feel that they're being heard and they're being seen.” Shawn Black (31:34)
“We need to recognize that at a small level, it doesn't need to be the big… but we need to acknowledge those small wins with consistency and those small wins lead to big wins.” Jim Robinson, (39:48)
Shownotes:
(1:56) Introduction to Randy and Robert
(4:26) Starting FM College
(6:48) Current Favorite Book
(12:44) Definition of Capital Planning
(18:39) Why Capital Planning Should Be a Skill Set
(23:39) How Does a Capital Plan Work
(25:06) Facility Condition Index
(27:24) Learning Best Practices for Capital Planning
(31:20) Pandemic’s Effect on Capital Planning
(35:56) Final Thoughts
Links:
Shawn Black
Randy Olson
Robert Blakey
FM College Inc.
Quotes:
“...it’s not something that you necessarily gain from experimental knowledge, you need to go out and actually look at the processes and talk with people to gain the knowledge.” - Robert Blakey, (13:30)
“Typically, as far as operations and maintenance, we’re talking about expenses and operating costs and things that happen throughout the year in just an operational framework, but in order to properly maintain our facilities and to add to them and make them of strategic values, we have to invest in them over a period of time.” - Robert Blakey, (18:43)
“Content’s great…there’s really great content around capital planning, but to really bring that to life, I firmly believe in the instructor-led course approach…Instructors can not only teach you the content, but provide practical examples of how to put this in motion” - Randy Olson, (27:56)
Shownotes:
(1:01) Introducing AW Schultz
(3:38) What is Visual Management Group?
(5:47) What are you reading?
(9:38) VMG’s Process to help FMs
(12:28) Advance Planning and Scheduling Education
(16:49) Challenges in Implementing Change
(18:48) All Things Supply Chain Management
(21:30) Managing Supply Chain Risk
(26:33) Advice to FMs Right Now
(27:24) Wrap Up
Links:
Shawn Black
AW Schultz
Visual Management Group
Books:
Four Hour Work Week by Tim Ferriss
The Checklist Manifesto
Quotes:
"It's a simple understanding that business intelligence is about connecting business decisions to the facts of the business and the environment."
(4:32) - AW Schultz
"You gotta be open to want to change yourself, if you want to take on an organization."
(11:16) - AW Schultz
"That's usually the most rewarding thing… when you're going into a facility and trying to improve them [and] when you're walking away and they're talking about the next steps on it [and] where they can go next."
(17:43) - AW Schultz
https://www.cgpconstruction.com/
Show Notes:
(1:56) Creating a Family-First Culture
(4:05) Environment for Openness
(6:27) Growing as a CEO
(8:00) Advice for Creating an Open Door Policy
(12:28) Misconception with Family-First Model
(15:54) Autonomy in the Family-First Environment
(18:25) The Importance of Diversity
(21:07) Encouraging Communication
(28:53) How Family Culture Impacts Client Engagement
Links:
Shawn Black
Jim Robinson
Quotes:
“You have to do that in the interview process. You gotta get them open. You gotta…as they interview you, you started on the sales pitch and you trying to sell the idea for them working for you versus asking more questions of them.” Jim Robinson, (3:08)
“That CEO thing just means I'm responsible to them. Not for them. I got to screw some things up, but I am responsible to them. That means [I’ve] got to do my very best to make sure we're continually growing and have a place for them to call home.” Jim Robinson, (7:49)
”[The family-first model is about] respect and dignity, caring, loving, learn to love, learn to be loved, accept love from others. That's really, really what we all want anyway. Why not give that?” Jim Robinson, (10:05)
”Family can be complicated. We prefer it not to be. So we simplify the family model and we just say, treat them like you treat your great-grandmother: dignity and respect, collaborate, ask opinions…” Jim Robinson, (19:37)
“Practice quality service, treat them like you'd treat your great grandmother: dignity and respect [at] all times and ask, what else can you do for them?” Jim Robinson, (31:55)
Show Notes:
(4:24) Introduction to Randy and Tanishka
(5:26) Intro to ISO Technical Committee for Facility Management
(08:42) Tanishka’s Experience with ISO Committee
(13:37) Importance of ISO Standards
(14:47) The FM Profession in Latin America
(22:17) APAFAM’s Role in Latin America
(27:19) FACMAN Latam 2022 Conference
(33:54) Closing Thoughts
Links:
Shawn Black
Randy Olson
Tanishka McQueen
APAFAM
Quotes:
“It’s so critical to really professionalize and elevate the profession, to get everybody on the same page with a common vocabulary and best practices that are globally recognized…then to build education programs on top of those standards.” - Randy Olson, (6:10)
“FM is a very strategic professional discipline that provides optimum performance for support services. We know when it’s properly implemented, it actually impacts way beyond operations. It impacts employee management and employee retention. It impacts minimizing organizational risks.” - Tanishka McQueen, (8:45)
“It’s still an emerging discipline and emerging industry…when a discipline is merging, you have several factors that need to be attacked. You have several needs that need to be satisfied at different levels. At a professional level. Organizational level. Educational level.” - Tanishka McQueen, (14:48)
“Facility management in Latin America is a discipline that is growing, is a discipline that is hungry for terminology. It’s hungry for best practices. It’s hungry for standards. It’s hungry for just structure.” - Tanishka McQueen, (16:25)
“Going to talk about knowledge is allowing our professionals to grow and get access to academic offers in the market where they can do what they do best. And visibility is showing not only how the discipline adds value to organizations, businesses, and bottom lines, but how company providers are providing support to businesses.” - Tanishka McQueen, (22:17)
Show Notes
(0:41) Introducing Jim Robinson
(2:14) How Commitment Plays a Role in People’s Happiness at Work
(7:33) Keeping Employees Committed to the Mission and Vision
(10:06) Building a Culture of Teamwork
(17:32) Communicating with Your Team
(24:36) How Transparency Affects Your Team’s Commitment
(27:20) Work Ethic
(33:36) The Importance of Innovation
(35:46) Closing Thoughts
Links
Shawn Black
Jim Robinson
Quotes
“Commitment means it’s a ‘yes’ for me, and until you say ‘yes,’ you’re really not committed…Until you commit, you’re really not getting anywhere—it’s just a dream. There’s no commitment. There’s no vision cast. There’s no goal setting. There’s no results-oriented until you say ‘yes.’ ” Jim Robinson, (3:05)
“You’ve got to talk about this mission—what we do here every day, the vision, why we are here. And it’s not just to fix a widget, it’s to impact people’s lives. And for me, the purpose is through growing people through education and experience.” Jim Robinson, (8:35)
“You can do one great thing in your life by yourself, but you can do many great things if you get the team.” Jim Robinson, (23:14)
Show Notes:
(0:54) Introduction to Jeff
(4:28) Driving Factor behind Automation
(6:10) Change in Automation
(7:33) How Automation Benefits FMs
(14:02) Automation Alienating the Human Workforce
(19:09) Advice for FMs Implementing Automation
(22:22) How FMs Are Trained about Automation
(24:45) Best Way for FMs to Roll Out Automation
(27:08) How Automation Is Being Used
(32:07) Future of Automation
Links:
Shawn Black
Jeff Schrantz
Avidbots
Quotes:
“We’re not looking to replace humans. We’re looking to make humans more productive in an environment…We believe that we are actually raising the productivity of the workers…not infringing on their humanness. We think there is an additive effect, not a replacing effect.” - Jeff Schrantz, (14:43)
“The market is shifting toward automation that allows humans to focus on tasks that require dexterity and decision making…and that’s where humans perform best. Most businesses can identify activities in their organization in their day-to-day operations that can only be done by humans.” - Jeff Schrantz, (17:05)
“Education is critical. If you’re getting pushback internally, it’s an opportunity to further educate your workforce on the benefits and how they can work alongside this new piece of technology. It’s not enough for the executive team to bring the technology into the facility…there’s got to be buy-in all the way down to the people that actually put their hands on the technology.” - Jeff Schrantz, (25:00)
“It’s about bringing down the barriers so people are not threatened by technology…It’s about educating from the top to bottom… that’s ultimately how you get to success. When people are committed to the success of this technology, it’ll be successful.” - Jeff Schrantz, (26:03)
Shownotes:
(1:28) Introduction to Randy and Krystal
(3:51) Getting into FM - The Career by Accident
(8:12) NFMT and Connex
(14:26) It’s Not about Us, It’s about Them
(17:27) Staying Competitive
(23:00) New Data
(30:07) Advice for FMs
Links:
Shawn Black
Randy Olson
Krystal Vasquez
ProFMI
Quotes:
“...Solving problems and being a liaison between salespeople and operational people that have to deliver solutions is a tremendous role. And you can only do that if you're a leader and you understand strategically how to navigate an organization, tactically how to navigate an organization, and then fundamentally how you communicate with that organization.” - Randy Olson, (6:41)
“…Some common themes in conversations with facility management…kind of rose to the top that…the speed of change is not slowing down. It's going fast, and you've got to adapt and be able to critically think through that change.” - Randy Olson, (9:06)
“...Anybody can learn how to do the plumbing aspect of [FM] or the lighting, but what's really valuable to my clients and what I got out of ProFM is…just being able to understand their day-to-day challenges. [It] is helping me become a better partner to them.” - Krystal Vasquez, (13:45)
“...Everybody seeks meaning in their career and meaning to me is these individual stories where folks tell me the impact that [ProFM] had…that makes it all worthwhile.” - Randy Olson, (16:06)
Shownotes:
(0:38) Introducing Jim Robinson
(1:15) Preparing for Uncertainty in the Marketplace
(6:32) Developing Leaders in Your Organization
(10:45) The Importance of Diversity in Your Company
(15:16) Empathy’s Impact on the Workplace
(22:40) Dealing with Imposter Syndrome
(28:01) Closing Thoughts
Links:
Shawn Black
Jim Robinson
Quotes:
“As long as your focus is growing [your employees], they will be able to focus on that. They get scared—you have to make sure you’re [helping them stay up].” Jim Robinson, (4:46)
“My focus is growing people, and in doing that, we’ve had tremendous success. We’ve accomplished tenure where we have people that’ve been with me for 26, 27 years now. And loyalty like that, you can’t put a price point on that. But I can tell you what it takes, and that’s focus, that’s care, that’s growing them at their pace.” Jim Robinson, (7:55)
“You’re sharp as a bowling ball if you don’t have diversity [in your company].” Jim Robinson, (11:21)
“Having those raw emotions as a leader impacts lives. Nothing changes until there’s an emotional excitement or elevated time. Nothing will change in our growth or experiences or education unless it’s emotionally charged.” Jim Robinson, (19:26)
“You’ve got to have the emotion. You’ve got to show that you’re a real person, and you’ve got to show what your purpose and your drive is. And if you explain that clearly, your team will get on board with you. There’s an emotion to that—they’ll buy into that.” Jim Robinson, (22:25)
“Whatever your personality is, it’s a gift. Whether it’s creativity or a lack of, it’s a gift. You were given lots of gifts in the world, and you are where you’re supposed to be, why you’re supposed to be there, and when you’re supposed to be there with whatever gift you bring to the table.” Jim Robinson, (26:29)
Summary:
This installation of FM Evolution brings on a familiar face and good friend, Jim Robinson. He is the CEO of CGP Maintenance and Construction Services and wears many hats such as author, business coach, speaker, and chairman of a nonprofit. He is a leader in this industry for facility maintenance. This week we sat down at RFMA to discuss what it takes to keep a business from failing.
Thanks for tuning in!
Shownotes:
(0:42) Introducing Jim Robinson
(2:01) Important Actions to Take When Starting a Business
(3:43) Common Mistakes when Starting a Business
(5:52) Approach to Strengths and Weaknesses
(10:07) Personality Assessments for Growth
(17:28) Being Laser Focused when Life Gets Crazy
(20:51) Giving & Receiving Feedback
(25:27) Wrap Up & Closing Remarks
Links:
Shawn Black
Jim Robinson
DISC
Quotes:
“If you're going to be an entrepreneur, you better be planned and you better be ready to hire people. So you've got to like people, you gotta care about people. You gotta be willing to serve people.” (3:11) - Jim Robinson
“Communication has to be so different for everyone's communication style to keep that, to help them because that's how you're serving them.” (19:29) - Shawn Black
“One piece of advice: Like what you do.” (25:25) - Jim Robinson
Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/
Summary:
In this episode of FM Evolution, host Shawn Black sits down with Matt Singer live at RFMA Conference 2022! Matt is the CEO at Ecotrak, a facility management SaaS company that is passionate about helping FMs succeed in their position. During the episode, Shawn and Matt discuss Ecotrak’s asset-first approach, the ever-changing facilities industry, and how FMs can benefit from integrating AI solutions into their workflow.
Shownotes:
(0:34) Introducing Matt Singer and Ecotrak
(3:36) Ecotrak’s Asset-First Approach
(7:12) How AI Affects FMs
(16:26) Thriving in an Ever-Changing Industry
(22:20) Advice for FMs
(23:29) Closing Thoughts
Links:
Shawn Black
Matt Singer
Ecotrak
Books:
What the Heck is EOS?
Quotes:
“So many companies and software out there try to put data in front of their customers and put artificial intelligence in front of their customers, but if you don’t do it in the right way, it doesn’t mean anything…We’re trying to be really smart with how we capture data, but also how we give it back to our customers.” (5:31) - Matt Singer
“Everybody likes what they like, right? I don’t want to force them to use something they don’t want to use. So we designed our software to be really friendly and to connect [with multiple platforms]. So [we’re] trying to create that connectivity and those partnerships as much as we can.” (10:00) - Matt Singer
“Facility managers have to be able to adapt to [artificial intelligence] and ultimately support it. So [it’s important to be] on the forefront of AI and understanding how it can impact me and how I can build my entire strategy around incorporating artificial intelligence predictability, right?” (11:29) - Matt Singer
“I think platforms like Ecotrak really are the future of FM, and facility managers and their jobs are really going to drastically change over the next five years.” (15:35) - Shawn Black
cgpconstruction.com
Shownotes:
(0:40) Introducing Debi Kensell and Jim Robinson
(1:35) What is RFMA?
(3:43) What Are You Reading?
(6:31) Transition into Becoming a CEO
(13:41) Structure and Strategy for Planning RFMA 2022
(17:00) Education as a Pillar for RFMA
(21:09) Building Connections at RFMA
(24:11) RFMA 2022 Resources, Speakers, and Events
(29:39) Heroes in FM World
(30:58) Ah-Ha Moments and Closing Remarks
Links:
Shawn Black
Debi Kensell
Jim Robinson
RFMA
RFMA Registration
Books:
Kevin Brown
Think and Grow Rich
NLP
Quotes:
“Our mission is to equip restaurant facility professionals with the tools they need to go further in their career and be able to do their jobs better.” (1:47) – Debi Kensell
“Today, hiring challenges have been uniquely different because there’s lots of parameters…but it’s not complex, you just have to evolve.” (9:54) – Jim Robinson
“I'm very blessed with the team that I have because they're all leaders, they really are. We have staff meetings every week where we all tell each other what we're doing, but basically, every single person here just about runs their own department.” (11:47) – Debi Kensell
cgpconstruction.com
Summary:
On this week’s episode of the FM Evolution podcast, Dr. Deniz Besiktepe joined host Shawn Black and ProFM’s Randy Olson to discuss the next generation of facility maintenance education. Dr. Besiktepe recently completed the ProFM Credential course and is an assistant professor at the University of Wisconsin’s Stout Construction program.
Thanks for tuning in!
Shownotes:
(0:31) Introducing Deniz Besiktepe and Randy Olson
(4:32) What are you reading?
(9:38) Using Education to Combat The Great Resignation
(17:40) The Good, The Bad, and the Potential of the Next Generation
(30:09) Pursuing Higher Education and The ProFM Journey
(39:16) Advice and Closing Remarks
Links:
Shawn Black
Deniz Besiktepe
Randy Olson
ProFM
Books:
Distant Fires
Why Buildings Fall Down
The Biology of Belief
Quotes:
"[Students] think that after they're done with the semester, that they will have 100% understanding…You need to practice by yourself!” (13:15) – Denize Besiktepe
“We believe that the industry has told us overwhelmingly that sustainability is woven through everything that the facility manager does.” (14:55) – Randy Olson
“[The next generation] is very curious, they want to learn more, and they're open to new ideas. They are very innovative.” (19:56) – Denize Besiktepe
“They are open to almost every new idea, and they also challenge the academic instructors.” (26:44) – Denize Besiktepe
“[Pro FM has] really great information, and it's all there in one single place. I don't have to read a ton of books or go into several different resources…Everything is wrapped up in a really good flow while you're following the modules. You understand that everything builds up on it.” (34:21) – Denize Besiktepe
cgpconstruction.com
Shownotes:
(0:39) Introducing Jim Robinson
(1:51) Defining the Great Resignation
(4:06) The Shift in Company Culture
(6:04) Schedule Your Priorities
(10:12) Sacrificing Playtime and the Generational Gap
(14:20) Leading a Team into Good Mental Health
(22:00) The Habits That Change You
(24:37) Advice and Closing Remarks
Links:
Shawn Black
Jim Robinson
Quotes:
"You've got to keep [your employees] engaged. They're not going to leave if they find some loyalty and develop the loyalties." (3:17) - Jim Robinson
"If you have a company that has the Great Quitters, then I can probably show you a company that doesn't have a lot of time and effort spent on their employees." (5:10) - Jim Robinson
"Care about people...spend time with them, help them get through their tough times. You've had tough times, I've had tough times, somebody was there for us." (15:59) - Jim Robinson
Shownotes:
(1:46) Introducing Chris Bunch of Pride Industries
(5:21) Military Service and FM
(6:55) What Are You Reading?
(8:28) Unemployment of Adults with Disabilities
(13:28) Workforce Retention
(18:48) Corporate America Hiring Practices
(23:31) Is PRIDE the Solution to These High Turnover Rates
(30:34) Education and Workers with Disabilities
(35:23) Closing Remarks
Links:
Shawn Black
Chris Bunch
PRIDE Industries
Books:
Good To Great
Quotes:
"It's great to be part of a team [where] you're not just there to provide an outstanding service delivery. You're out there to have a social impact on somebody's life." (5:11) - Chris Bunch
"If you don't want to choose to be the best, [then] maybe it's not something you should be doing." (7:19) - Chris Bunch
"Some people in the custodial space, as an example, experienced 300% turnover a year. And that's actually probably only increased under the COVID period because to be honest, hourly wages have gone up at a rapid pace, right? For the first time in the history, the hourly employee has leverage over management terms of wage determination and price point." (24:27) - Chris Bunch
https://www.cgpconstruction.com/
This week, our leadership series continues with fan-favorite guest Jim Robinson. As an author, certified business coach, speaker, philanthropist, and CEO/President of CGP, he always has a plethora of wisdom and knowledge to share on these episodes.
Our leadership series seeks to tackle the questions which lead to personal and professional growth. The topics range from cultivating core values to simplifying workload with technology to the importance of prioritizing home and family life.
Thanks for tuning in!
Shownotes:
(1:42) Introducing Suri Suriyakumar CEO of Arc Facilities, and Randy Olson of Pro FMI
(4:44) What are you Reading?
(7:57) The Three Biggest Challenges FM Face in 2022
(15:00) The Great Retirement and The Skills Gap
(18:10) Turning a Labor Shortage into Opportunities
(21:48) Credential Courses to Support Technological Advancements
(24:49) The Ease of AI and Machine Learning
(31:00) Advice For 2022
(33:09) Wrap Up
Links:
Shawn Black
ProFM
Randy Olson
Suri Suriyakumar
Arc Facilities
ArcFacilities.com
Books:
Atomic Habits
Courage is Calling
The Proximity Principal
Quotes:
"Hitting those [challenges] head-on with complete courage and not going into every situation with fear… which over the past couple of years, there's been so many ups and downs to what we've all been doing. And I think it's time to hop in there and let's take the hill, right?"
(6:17) - Randy Olson
"Our theme really this year is just simplicity, trying to make things simpler for our clients and our teams, everyone, because it's so complex." (6:55) - Shawn Black
"And in a lot of cases you've got to kind of hire for potential right? They may not be fully up to speed on what a facility manager does, but hire somebody who can critically think and has a curiosity for different tasks and train them with a program like the Pro FM Credential Program." (12:42) - Randy Olson
"And every time a retiring employee walks out the door, that's information walking out the door that you've had for 15, 20, 30 years. These employees we have in the facility space are like walking encyclopedias. They are hard to replace." (14:26) - Suri Suriyakumar
Shownotes:
(1:01) Introducing AW Schultz
(3:38) What is Visual Management Group?
(5:47) What are you reading?
(9:38) VMG’s Process to help FMs
(12:28) Advance Planning and Scheduling Education
(16:49) Challenges in Implementing Change
(18:48) All Things Supply Chain Management
(21:30) Managing Supply Chain Risk
(26:33) Advice to FMs Right Now
(27:24) Wrap Up
Links:
Shawn Black
AW Schultz
Visual Management Group
Books:
Four Hour Work Week by Tim Ferriss
The Checklist Manifesto
Quotes:
"It's a simple understanding that business intelligence is about connecting business decisions to the facts of the business and the environment."
(4:32) - AW Schultz
"You gotta be open to want to change yourself, if you want to take on an organization."
(11:16) - AW Schultz
"That's usually the most rewarding thing… when you're going into a facility and trying to improve them [and] when you're walking away and they're talking about the next steps on it [and] where they can go next."
(17:43) - AW Schultz
https://www.cgpconstruction.com/
Shownotes:
(3:06) Introducing Randy Olson and Michael Thomas
(6:20) What Are You Reading?
(10:07) Why FM’s Should Focus on Professional Development in 2022
(14:20) The Impact of Going Through the ProFM Program
(18:36) Challenges with Professional Development
(14:11) Top Focus For FM’s In 2022
(24:15) ProFM Credential Topics
(27:41) Training and Educating FM’s in 2022
(34:03) What Started Randy in ProFm
(38:32) Wrap Up
Links:
Shawn Black
ProFM
Randy Olson
Michael Thomas
JLL
Books:
Who Do You Want to be When You Grow Old?
Proximity Principle
Quotes:
"It's up to us as leaders in this industry to really recognize that, [The Great Resignation] step up, and say, 'You know what, we're going to train this next generation, or look at people who have the right qualities as managers and leaders and employees.' And really take the time to invest in those guys."
(14:00) - Shawn Black
"Training… It just puts you in a better position to perform your job. We're not going to know everything, but having that training to fall back on definitely helps you in this world."
(17:18) - Michael Thomas
"We have to be a good steward of the company's resources and be that partner. Whether it's for our employer or the client."
(20:03) - Michael Thomas
"To be able to have individuals get through the program, and that have a positive impact and deliver value to their organizations and to deliver value to the world is very satisfying."
(20:43) - Randy Olson
cgpconstruction.com
Shownotes:
(1:36) Introducing Jim Robinson
(2:47) What Makes a Successful Leader in 2021?
(6:38) Finding Focus in a Chaotic World
(8:03) Routines That Work!
(12:01) Turning Self Development into Team Development
(14:11) Authenticity: What it actually means
(20:43) Can Anyone Be a Leader?
(25:38) Advice for Aspiring Leaders
(26:20) Wrap Up
Links:
Shawn Black
Jim Robinson
Quotes:
“We've all become highly demanding of ourselves and of each other, and even more critical because of how powerful this tool in our pockets is.” (5:46) - Jim Robinson
“It's not so much the writing of the goal, as it is the focus of the writing of the goal. Because your subconscious, your brain, is going to work all the time, trying to achieve what you just told it to do.” (10:40) - Jim Robinson
“Society is really going out of their way to destroy leadership… So stand up, be a leader and guide people to their next best level and be there for them.” (16:34) - Jim Robinson
“I think you wake up one day, you look back at yesterday and you say, ‘Whoa, those people were paying attention to what I was offering or what I was saying or doing.’ And in those moments is when leaders are born.” (23:06) - Jim Robinson
cgpconstruction.com
Shownotes:
(2:53) Introducing Randy Olson and Alana Dunoff
(6:03) Gratitude is Critical in FM
(8:39) Importance of Recognition
(11:34) Creating a Culture of Gratefulness
(17:23) Practical Ways to Show Gratitude to Staff, Vendors, and Clients
(20:50) How to Give Value to Your Team
(24:53) Recognition is the Root of Motivation
(26:58) How has an Attitude of Gratitude Impacted Randy's and Alana's life?
(32:22) Wrap Up + Takeaways
Links:
Shawn Black
Pro FMI
Pro FM Credential Course
Randy Olson
Alana Dunoff
Quotes
"The focus of facility management is all around the people."
(6:34) - Randy Olson
"What could be better than showing appreciation and providing recognition?"
(6:48) - Randy Olson
"The simple, 'Thank you.' just saying thank you on a regular basis. It's so powerful."
(18:30) - Alana Dunoff
"This year has shown, they call it the Great Resignation. People will get up and leave… they will follow their feet to someone who has gratitude and will appreciate them and will invest in them."
(23:48) - Shawn Black
https://www.cgpconstruction.com/
Shownotes:
(0:57) Introduction To AnJuan Thomas
(3:04) Journey into FM
(5:08) What Are You Reading?
(6:42) FM Within the Military
(9:15) How The Military Impacted Leadership Skills in FM
(12:54) Transitioning from Military to FM Role
(15:29) Creating an American Experience in a Foreign Country
(18:02) Global Labor Shortage & Supply Chain Challenges
(21:15)Love to Serve and Love to Learn
(29:08) Military Life vs. Civilian Life
(35:25) AnJuan’s Legacy
(39:46) Advice & Wrap Up
Links:
Shawn Black
AnJuan Thomas
State Department’s Bureau of Overseas Buildings Operations
Foreign Service Facility Manager Vacancy
Book Recommendations:
How To Talk So Kids Will Listen & Listen So Kids Will Talk
Quotes:
“You're only as good as the team you work with.”
(10:13) - AnJuan Thomas
“I actually considered that to be one of the greatest benefits of my time in the military because I got the chance to learn from their successes and from their failures.”
(10:42) - AnJuan Thomas
"I'd like to leave a legacy. You know, where I kind of served as a bridge from the old to the new, being that, I've grown up in this industry.”
(36:17) - AnJuan Thomas
"I would say the biggest driver for me and for my experience as a facility manager is serving others."
(21:18) - AnJuan Thomas
"Being flexible, being coachable, not being too full of yourself, that would be the best advice I would give to anyone in FM."
(40:39) - AnJuan Thomas
Shownotes:
(2:41) Introduction To FM Topics
(4:46) What are you reading?
(9:05) Introducing Amy Brown and Trade Press Media Group
(11:18) Introducing Randy Olson and ProFMI
(12:01) ProFMI and NFMT Relationship
(14:11) NFMT Remix 2021
(17:18) UCF and ProFMI Credential Course
(18:57) 3 Tracks of NFMT
(25:54) Why NFMT?
(28:38) Wrap Up
Links:
Shawn Black
Pro FMI
Pro FM Credential Course
Randy Olson
Amy Brown
Trade Press Media Group
NFMT REMIX
Building Operating Management and Facility Maintenance Decision Magazine
FacilityNet.com
FN Prime
Book Recommendations:
Nine Perfect Strangers
Team of Rivals
The Biology of Belief
Quotes:
"We're committed to providing content for facility managers across many different mediums."
-Amy Brown (9:41)
"Building relationships... is such a great way to accomplish goals, to communicate and to build communities around things like education."
-Shawn Black (13:45)
"Plug into those live events, it's a second to none experience in education opportunities at a highly competitive price of dollars for attendees… you can't beat that!"
-Randy Olson (27:08)
Shownotes:
(0:59) Introducing Andy Gailey of UPTIME
(03:59) From mechanical engineering apprenticeship to UPTIME
(9:08) What are you reading?
(12:56) Helping Facilities Mitigate Risks
(16:38) Where do Managers Step Into Reliability in FM?
(19:14) UPTIME's strategies and advice
(27:41) Alignment of maintenance and operations
(38:50) Measuring Expenditures
(42:11) Wrap Up
Links:
Shawn Black
Andy Gailey
UPTIME Consultant Ltd
Book Recommendations:
The Plague
Quotes:
"They always used to talk about downtime, downtime, downtime, and I always used to try and turn a conversation around, that we should be accentuating the positive and be talking about the uptime." (7:48) - Andy Gailey
"I think if you talk to a lot of people in maintenance reliability, we all fall into it. There's not many people actually set out to become a reliability and a maintenance leader." (13:01) - Andy Gailey
"You’ve got to make sure that the things that drive your plant and drive your machinery are probably one of the highest and highly critical areas." (17:55) - Andy Gailey
"So when we look at time,when you've lost time in a production department or a facilities department, it's gone forever. So, what do you do? You have to spend more time... making up for what you miss." (34:00) - Andy Gailey
cgpconstruction.com
Shownotes:
(0:55) Introducing Jim Robinson
(4:22) First lead yourself
(6:37) When are you ready to lead?
(6:24) Balancing Availability and Boundaries
(10:32) Listening to your team
(11:25) Knowledge of Business Operations & Vision
(13:48) Prioritizing Both The Mission and Your People
(17:06) Servant Leadership in Local Communities
(20:51) The Takeaway & Wrap Up
Links:
Shawn Black
Jim Robinson
Consistently Great Performance with Jim Robinson
Top 3 Principles of Leadership / Business Harvard Review
Quotes:
“Hate Fridays, love Mondays.” (2:58) - Jim Robinson
“ If money is your sole focus, or that golden egg on that one project… I can assure you, you won't have 36 years in business, you'll have about 3.6 minutes. It's a radically different thought process than a lot of businesses.” (15:45) - Jim Robinson
“You have got to go have a new experience, whether it's an expensive restaurant you wouldn't normally go to, or a resort, something that you wouldn't normally experience. You have to go do these things because they open you.” (5:21) - Jim Robinson
“What worked today isn't going to get us where we need to be tomorrow. It's now a new survival skill and it's only going to help us survive today.” (13:20) - Jim Robinson
"You have to give back or you will not receive. You'll see people that do this drown very quickly. If they're just focused on self-success rather than helping others." 20:13) - Jim Robinson
cgpconstruction.com
Shownotes:
(2:33) Introducing Bill Yanek
(10:05) Adapting To 2021 with ConnexFM Conference
(15:42) What to look forward to for 2022?
(17:15) Highlights of ConnexFM
(26:04) New Member Initiatives
(28:15) Experience of Switching to Virtual
(36:54) Wrap Up
Links:
Shawn Black
Bill Yanek
ConnexFM
Book Recommendations:
ConnexFM Benchmarking Study
Think Again
The Extended Mind
Quotes:
"We're here to help and connect FM… to get our facility managers connected to exhibitors and suppliers."
(12:34) - Bill Yanek
"FM is really about people. You know, it's not about the facilities as much as it's the people that work in them, the people that run them. People who are doing the day-to-day."
(13:00) - Bill Yanek
"We put out our magazine, we put out our videos, we put out our virtual events, but nothing replaces talking to people like you face-to-face, even though we really didn't get face-to-face or connect."
(17:51) - Bill Yanek
"Not everyone is the same type of multi-site facility, manager or supplier. We have different ecosystems and communities within our membership."
(26:42) - Bill Yanek
"We're definitely going to have some virtual events, probably some hybrid, but the bread and butter of our organization will always be facilitating those face-to-face connections."
(30:07) - Bill Yanek
Shownotes:
(2:53) Introducing Randy Olson & Stan Mitchell
(4:26) Stan Mitchell & His Journey To ISO Standard Development
(6:40) ProFMI and ISO
(8:50) What Are We Reading?
(15:22) How Does Someone Get Involved in Developing ISO Standards for RM?
(16:53) A Joke Gone Wrong Turns Stan Toward ISO Development
(20:38) FM is About People and so is ISO
(23:15) ISO Standards & Certification Processes
(24:34) Explaining ISO 41,000
(28:32) The Process of Standard Development
(34:33) What Do We Do With These Standards?
(40:53) Impact of ISO 41,000
(42:41) Demand for ISO Standards
(44:31) Wrap Up
Links:
Shawn Black
Randy Olson
Stan Mitchell
FM Link
ProFMI
Books:
The One Minute Manager
The Hero Code
Quotes:
"Don't pontificate. Go make decisions. There will be a good one, there'll be a bad one, but whatever it is, you'll learn from it and you'll make a better one the next time."
(10:11) - Stan Mitchell
"A lot of people think FM's are about building services and assets and that kind of stuff, but it's not. It ultimately is all about people."
(19:09) - Stan Mitchell
"If you have a common language across the world, across all those countries and organizations, that provides facility management services to their people... then we have, we've got a common way to move forward."
(21:21) - Randy Olson
"If it's all about people, can we create a standard about how FM affects people and how people affect our ability to deliver FM."
(25:48) - Stan Mitchell
Shownotes:
(2:56) Introducing Josh Witte
(4:41) What Are You Reading?
(6:44) What Lead Up To This Initiative?
(11:14) Updating Multiple Assets
(14:02) Sustainability Across Regions
(15:42) Electric Vehicles
(18:49) Preventative Maintenance & The Sustainability Initiative
(22:05) National Vs. Regional Companies
(24:15) Recycling Programs
(32:02) Wrap Up
Links:
Shawn Black
Josh Witte
Books:
The British Are Coming
Leviathan Wakes
Quotes:
"We are committed to reducing our carbon footprint by 25% across our scope on scope to emissions. We've committed to new in-store energy standards and or efficiency standards and also committed to sustainable sourcing and working with our vendor partners across all of our, all of our different markets to make sure that the companies we're working with have a sustainability plan in place are working towards carbon reduction."
(8:17) - Josh Witte
"Build a team to build momentum... have everyone on the same bus driving the same direction."
(10:38) - Shawn Black
"That way you have the ability to push even more aggressive. Those are the big, scary goals as we like to call them in the industry." (10:30) - Josh Witte
"... You know, guys up in the C-suite by saying, 'Hey we got rid of all of our fluorescents, now we're all LE, check, we're done!' You've to look at wholesale recycling and PM programs for those LEDs because they don't last forever. And the technology is continually evolving."
(13:38) - Josh Witte
Shownotes:
(1:33) Introducing Christine Witte & Chris Tracy of SEAM Group
(3:08) What Are You Reading?
(4:28) FM’s Place with EV
(6:24) Where do FM’s Start?
(8:59) Chargers, Infrastructure & Outsourcing
(11:15) Capacity, scalability, & Regulations
(15:30) Long-Term Choices vs. Constant Changes of EV
(22:16) Charging Station Safety
(27:00) EV Life Cycle
(32:04) Wrap Up
Links:
Shawn Black
Christine Witte
Chris Tracy
SEAM Group
Connex 2021
Book Recommendations:
12 Rules For Life
Not-so-Friendly Friend
Grapes Of Wrath
Quotes:
“You really want to make sure that you choose an asset and choose a partner that's going to help you scale this program and get the best out of this investment.”
(8:10) - Christine Witte
“How many units do they have in the field? Are they battle-tested? What are they like to maintain? Does the company stand behind their product?... That's all important stuff that they [facility managers] really need to look at.”
(9:37) - Chris Tracy
“If you're at Target or a Walmart, the ROI may not be financial from profitability of that charging station… it may be guests coming into the store, buying more, staying longer, and getting that football.” (13:48) - Christine Witte
“So it's just knowing what's out there and not trying to do it all on your own. Finding somebody with the core competencies to make it end-to-end and super easy.”
(21:30) - Christine Witte
Making Employee Experience Count with CEO, Jim Robinson
CGP Podcast Show Notes
[00:02:48] What does employee experience mean to you?
[00:07:58] How do you improve employee experience?
[00:10:42] What role does technology play in the employee experience?
[00:12:45] How do you keep an open dialogue with your team?
[00:15:34] How do you make every moment count?
[00:19:27] How do you empower your leaders?
[00:21:57] What advice would you give other leaders in the facilities management world?
Quotes:
“As the owner and the leader of the company, sending random emails, texts, and phone calls on a weekly basis is something that's really important to me because I know everybody has a choice.” [00:04:38]
“We don’t manage people, we manage systems and the people manage those systems.” [00:08:13]
“Success to me means that somebody is carrying on what I've taught them.” [00:21:06]
“Making the team number one is the greatest thing you can do. It's a responsibility and a moral obligation.” [00:23:07]
Shownotes
(0:51) Intro
(2:47) Introducing Teresa Foster
(4:24) What are you reading?
(9:13) RFMA and the pandemic
(21:26) RFMA moving forward
(24:44) Impact of technological advancements for RFMA
(28:21) Sneak Peek: RFMA
(36:07) Final thoughts and advice for FMs this year
Links
RFMAOnline.com
Shawn Black
Teresa Foster
CGP Maintenance & Construction
Book Recommendations
The Rainwater Secret
A More Beautiful Question
Extreme Ownership
Quotes
"When I was leaving my job, I had a lot of people ask me, 'are you crazy?' You know, you're leaving a good job, it's a pandemic, the restaurant industry has been really hit by this… I knew what I was getting into and I like a challenge. And when I accepted this position, I knew it would be a great opportunity to learn." (9:32)
"It dawned on me that these people haven't been working for a year... and it made me feel so happy that we're a part of bringing them back to work. And whether it's the people at the convention center, at the hotels, the AV company... I'm just happy that we're a part of the group that brings it back together. (15:01)
"If I'm looking forward to 2021, my advice, and this is to myself, my team, my friends, to everyone, is hanging in there and take advantage of any learning or networking opportunity you can. (36:49)
Shownotes
(0:42) Intro
(3:01) Guest introductions: Randy Olson and Eileen McMorrow
(3:40) What are you reading?
(7:22) Background on guests
(9:48) Explaining 2021 Outlook Training Survey
(26:39) Leadership, strategic planning, and emergency planning
(34:39) Stats on FM training
(37:27) Why invest in your team
(40:25) Skills gap since remote work
(44:23) Top priorities for employers and staff
(47:25) How to find survey results/ Top takeaways
Quick advice for future leaders
Show Notes
(3:10) Tracy’s journey with RFMA
(8:23) Biggest accomplishment since the start of RFMA?
(10:12) What is your biggest life influence?
(12:15) About the Team
(17:51) About CAE
(22:23) Tracy’s Retirement Announcement
(24:44) Advice for Incoming CEO
Quotes
“I am now a part of something greater than myself… Now I have found my community. I found my people.” (9:09)
“I think I was maybe the right person at the right time and took us to where we are now, but it's going to take someone else to take us someplace else.” (23:21)
Shownotes
(0:32) Intro
(2:25) Guest introduction
(4:45) What are you reading?
(5:35) Top five ways to make your team feel valued or appreciated
(6:05) Why figuring people out matters
(7:36) Identify the learning style of your audience
(9:00) Be a storyteller
(11:39) Avoid surface-level relationships by encouraging your employee’s gifts and strengths
(13:59) Change the story, and give freely to build trust
(20:33) How to appreciate your employee’s beyond the paycheck
(23:16) True leaders help their team set and execute goals
(25:51) Re-think success
(27:53) Final thoughts and advice for leaders
Links
Shawn Black
Jim Robinson
CGP Maintenance & Construction
Dave Ramsey Leadership Summit
Book Recommendations
The Richest Man in Babylon
Quotes
“If you’re not in rapport, you’re not going to have a connection... Maybe it’s to be uncomfortable for change or
growth, otherwise it’s strictly feeling warm and family-oriented. ” (6:24)
“Emotionally, you have to capture people with a good story. Has to be 100% real, has to be 100% authentic.” (9:00)
“If you've ever heard me talk of other people after I meet somebody, if I get a “wow” factor, the very first thing I say
is, wow, that person's intelligent or that person brilliant!” (12:05)
“I learned that everybody is really kind of born feeling inadequate and really feeling not worthy… shouldn’t get,
shouldn’t have, and that's the way people go through life.” (14:29)
“We give them the empowerment to make decisions. We tell them how to make those decisions. [You tell them] I
trust you one hundred percent. You're going to make mistakes and ownership is the magic to building that trust.”
(15:29)
“If you look at the federal studies on where money falls in a business, it's number 10 and there's no real secret to
that. It's because it's understood. Money is a bribe and that's how I see it.” (21:09)
“If the word, goal, is a threat, call it a result. What do you want for the week? What do you want? What's the
outcome? Call it something.” (25:08)
Shownotes
(1:00) Intro
(2:48) Welcoming to today’s guests
(7:04) What are you reading?
(10:17) What DEI means in today’s workplace?
(17:09) The importance of DEI mission.
(20:58) Where do we start?
(26:12) What’s the next step?
(37:42) Practice what we preach
(46:00) Wrap up
Links
Darrell Rounds
Randy Olson
Book Recommendations
Influencer The New Science of Leading Change
Relentless Tim Grover
Rocket Fuel
Quotes
“We have a mission to become the most inclusive company in the world”. “To the point that one of our core behaviors is to be inclusive”. (11:49)
“That is a great deal for us to do with respect in order for us to level the playing field”.(12:38)
“If it is to be then it’s up to me”. (21:39)
Shownotes
(:51) Intro
(2:48) Welcoming to today’s guests
(5:48) What are you reading?
(9:30) How did 2020 affect you?
(17:16) Market Shift
(20:26) How do you see things progressing with technology in 2021?
(23:30) Adapting to supply plan management in construction
(28:14) Remote work and anxiety
(32:30) Employee health culture
(38:00) Wrap up
Links
Shawn Black
Tom Kay
Book Recommendations
Tribe of Mentors: Short Life Advice from the Best in the World: Tim …
Tools of Titans: The Tactics, Routines, and Habits of ... - Amazon.com
How to Win Friends and Influence People
Shownotes
(1:01) Intro
(3:32) Welcoming today’s guests
(10:14) What are you reading?
(12:47) The importance of space management
(15:35) The pandemic in Panama
(20:08) Adapting to constant change
(31:10) Preparing for reopening
(38:58) Are FMs responsible for creating quality remote workspaces?
(44:08) How can FMs prepare for unknowns?
(48:57) Wrap up
Links
Shawn Black
Randy Olson
Manuel Medina
ProFM
APAFAM
Book Recommendations
Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones
Quotes
“It may really end up changing the purpose of the office going forward. If you think about office space, or even a retail space or a restaurant space, that purpose is changing over time. It’s not just a place to necessarily show up and go to work. It may end up being a completely different experience going forward, and the facility manager is on the front end of that.” (13:20)
“There’s a lot of change wrapped around waiting for other authorities to release and let us do what we need to do and really kind of prep for that.” (29:16)
“Looking at ProFMI and our organization and how we work, there’s so much of this going on now – so much video. And that’s something we had done in the past, but not as much. So as we return to that hybrid environment, how do we then appropriately accommodate that? How do we plan for that? How do we make that available to everybody?” (34:49)
“We need to adapt our offices, our common areas, our cafeterias. We need to give them a lot of visibility, a lot of communication on how we manage everything. And I think that with that visibility and the way that we communicate, all our effort to help them [will make for a good return in 2021].” (38:19)
“We need to communicate with our employees and be able to communicate key things out to them to support what I think is most important – and something we’re going to see here going forward – is their wellbeing. So we’ve got to support their wellbeing no matter where they decide their workplace is going to be.” (42:43)
Shownotes
(0:58) Intro
(5:54) What are you reading?
(9:34) Redefining how we approach virtual presentations
(18:05) Stop using COVID as an excuse!
(23:25) The Morning Huddle
(31:37) Advice for the next year
(33:46) Wrap up
Links
Shawn Black
David Avrin
Visibility International
The Morning Huddle: Powerful Customer Experience Conversations to Wake You Up, Shake You Up and Win More Business!
Book Recommendations
The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue
Quotes
“So with virtual life, it’s just a live presentation done remotely, but in a way that’s engaging. And so there’s two ends of the spectrum. People were doing webinars, which were excruciating -- Zoom fatigue is a thing – or they were trying to replicate a huge big stage thing on their webcam.” (11:04)
“I don’t share my screen. I just run it behind me so that you and I, myself and whatever audience I’m speaking to, we can just deal with the content.” (12:01)
“We have choices. We can work with anybody. Those who are remarkably easy to do business with – and they define what’s easy – win.” (17:54)
“Our policies and procedures and behaviors are not to make life easier for us and our team. It’s to make life great for our customers, and our customers have choices. And if you’re difficult to do business with, if you have a frustrating process, if you have a maddening wait time, they will be gone, because they can. Competitors are everywhere.” (20:04)
“We create this whole journey, and it works. There’s a sense of predictability, and if we can predict that path, we can strategically plan. We can budget. We can anticipate cash flow. It works, but here’s the problem. The problem is your customers haven’t read your employee manual. They just know how they want to do business.” (21:07)
“We get so focused on controlling everything that we don’t let our people be creative and accommodate. We do it this way. We are entering an age that will require an extraordinary level of accommodation, and we’ve got to start saying yes to things that we haven’t historically, or at least find an alternative.” (21:42)
Shownotes
(0:46) Intro
(4:29) What are you reading?
(8:08) Introducing Charles and Lace Management
(11:54) FM organizations help you network
(14:57) Advice for young FMs
(21:51) Transferable skills
(28:28) Developing team connections
(36:16) Leading older team members
(44:05) Wrap up
Links
Shawn Black
Charles Thomas
Lace Management
Book Recommendations
The ONE Thing: The Surprisingly Simple Truth Behind Extraordinary Results
Greenlights
Quotes
“In facilities, sometimes you are kind of forced to be a multi-tasker, but you know, for the most part, when you’re trying to do three different projects at the same time, your focus really isn’t going to be on what you think it is, and ultimately you’re not going to do your best work.” (5:05)
“A big thing to me is learning to be patient. No relationship is built off of the one time that you met and talked with this person. It takes time. Like you have to cultivate that, you have to do that. I think it’s very beneficial to have a vision for that relationship as well. Whatever you’re doing with this person or organization, it needs to be done with purpose.” (28:31)
“It’s a lot easier to put myself in a type of mindset to work with how somebody else [works] versus expecting them to do that for me.” (29:46)
Shownotes
(0:51) Intro
(4:19) What are you reading?
(9:24) 2020’s effects on Fexa
(12:55) Prioritizing automation
(16:38) Valuing the human first
(20:06) Maintaining flexibility
(24:54) Data’s impact on FM
(29:32) Hesitancy to adopt AI
(34:49) Gen Z in the workplace
(39:07) Closing thoughts
Links
Shawn Black
Beth Mooney
Connor McKee
Fexa
Connex Events
Book Recommendations
What If?: Serious Scientific Answers to Absurd Hypothetical Questions
Ghost Rider: Travels on the Healing Road
Stumbling on Happiness
Quotes
“One of our values is human first, and we are a Fexa family. That’s what we call ourselves above everything else.” (16:41)
“Really putting your team first is going to make all the difference in the world because they’re going to turn around and serve the clients at the highest level they possibly can.” (18:28)
“We like to have everything be configurable, but we also like to have a right and expected way to do things. What I’ve found in the past is that if you always bend over backwards for making it possible to do everything, and you don’t really give guidance, you try to be everything for everybody and you’re never good at anything.” (20:25)
“I think a big part of [the shift from relational focus to metrics focus] was budgetary constraints...Everyone looking at what’s the best deal and what’s going to get us that best value. So stricter contracts around some of those SLA’s and around some of that data, it really forces that level of accountability where, I think our relationship is still there to your point, but it’s just changed. And I think a lot around budgets.” (27:44)
Shownotes
(0:58) Intro
(4:33) Guest introductions
(8:35) Being a leader from a supporting role
(13:02) The differing influence of good and bad leaders
(16:33) What are you reading?
(20:07) Showing leadership potential
(24:56) Why FMs have to be leaders
(28:22) Situational leadership
(32:04) FM culture at Penn State
(39:07) Conflict resolution
(41:48) Quick advice for future leaders
Links
Shawn Black
Randy Olson
Mark Bodenschatz
ProFM
Book Recommendations
True North
The Hate U Give
American Character
Get the Life You Want
Quotes
“We can be, as an FM organization, really state-of-the-art in the way that we operate and lead even though we’re supporting and maybe not in main functions of sales and things like that. We certainly can grow to become significant leaders.” (9:01)
“I think it’s our responsibility as leaders to develop leadership in all the individuals that we have the responsibility to help.” (21:48)
“I very much believe in Hersey and Blanchard’s vision of situational leadership - that you need to look at the follower in order to determine how best to lead that follower. And that it changes, and it’ll change through their career, how they’re led.” (27:12)
Shownotes
(3:20) Introducing Mike Popadak and iVueit
(4:56) What are you reading?
(7:23) Coming up with the concept for iVueit
(10:19) How iVueit works
(13:22) How the pandemic affected iVueit
(16:13) Mike’s thoughts on the gig economy
(20:52) Contractor response to iVueit
(25:20) Uber’s impact on iVueit
(27:35) What’s next for iVueit?
(28:53) Wrap up
Links
Shawn Black
Mike Popadak
iVueit
Book Recommendations
https://www.amazon.com/Grit-Passion-Perseverance-Angela-Duckworth/dp/1501111108
https://www.amazon.com/Captain-Journey-Derek-Jeter/dp/0547747608/ref=sr_1_1?crid=1S0OU3526E0RR&dchild=1&keywords=the+captain+derek+jeter&qid=1615392395&s=books&sprefix=the+captain+dere%2Cstripbooks%2C178&sr=1-1
Quotes
“If someone wanted us to see 1,000 of their properties in the next two days, we’d probably have 80% of them done the first day and the stragglers cleaned up the next day.” (11:16)
“Imagine having to go to 700 retail locations to order parts, but you don’t need to, right? I just need to know what the assets are. Tell me that quickly and I can order it from here instead of tying up my technicians or bothering someone else in the field. And that’s what we do everyday.” (12:22)
Shownotes
(0:55) Intro
(3:34) What are you reading?
(6:13) Positive leaders are forward thinkers
(12:49) What to do when you get stuck
(17:44) Positive leaders are encouragers
(20:59) Practicing what you preach
(27:26) Wrap up
Links
Shawn Black
Jim Robinson
Jim's Article
Book Recommendations
https://www.amazon.com/Post-Corona-Opportunity-Scott-Galloway/dp/0593332210
Quotes
“As a leader, one of the keys to cultivating a work environment that is productive, creative, and high morale is being a positive leader rather than a negative boss, right? This idea might seem simple, but what exactly separates these two identities?” (5:53)
“One of my coaches from years ago recommended that I use a default calendar setting, and I do this religiously now. I program my calendar so when all hell is breaking loose, when you don’t know which way to go, just go look at your calendar and do whatever that calendar has programmed. It’ll inspire you.” (15:49)
Shownotes
(1:01) Intro
(7:52) Guest introductions
(11:00) What are you reading?
(13:56) Risks with embracing technology and the internet
(17:12) FM’s handling cybersecurity
(22:46) FM’s relationship with IT
(25:23) What FM’s need to know about cybersecurity
(27:51) Utilizing ProFM as an asset in learning cybersecurity
(31:57) Advice for FM’s preparing for the new frontier
(36:19) Wrap up
Links
Shawn Black
Randy Olson
Gordon Mitchell
Maureen Roskoski
Get started learning about the FBPTA
Key.FM
Keystone WX
ProFM
Book Recommendations
https://www.amazon.com/Leaders-Eat-Last-Together-Others/dp/1591845327/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=&sr=
https://www.amazon.com/Quantum-Computing-since-Democritus-Aaronson/dp/0521199565
https://www.amazon.com/Inner-Circle-Brad-Meltzer/dp/0446577898
https://www.amazon.com/Spy-Lie-Former-Officers-Deception/dp/1250029627
Quotes
“From the IT perspective, more building automation means more risk. So, their focus is to really kind of clamp down and make sure we’ve got security. The FM’s perspective when they think about building automation is greater control and building efficiency, because they’re trying to get good data out of it...if we start to understand each other a little bit better, I think we’ll get a little bit more of that alignment with each other. And FM’s can really start to see that they do play a role in the overall cybersecurity of their organization.” (24:24)
“One of the great things about FM’s is they’re life-long learners, and they continue to find great solutions to problems. Speed of change isn’t going to slow down. We’re going to continue to change. It’s going to go fast. So get out in front, get in front of that. Embrace the spotlight and lead us through.” (33:40)
Shownotes
(2:31) Introducing Taz
(10:09) What are you reading?
(13:24) Creating a legacy
(25:00) Takeaways from 2020
(30:19) How the challenges of 2020 inspire innovation
(38:55) Walmart culture
(45:19) Staying light-hearted through a difficult year
(49:43) Advice for facility managers
Quotes
“If you’re the protagonist in hundreds or thousands of people’s books along the way, if you’ve helped them at some point, if you pick them up or help them, like that leaves a legacy. You’re not their whole legacy, but you’re a piece of that.” (14:29)
“Don’t try to be an expert, try to be versatile, right? And I tell people that all the time. Don’t be afraid to say, ‘I don’t have your answer, but I know a guy, I know a lady, I know a team, I know a company that can handle that.” (50:30)
Links
Shawn Black
Taz Sutherland
Book Recommendations
https://www.amazon.com/Other-Bible-Willis-Barnstone/dp/0060815981
https://www.amazon.com/Origin-Scots-Scottish-Language-Paterson/dp/114645225X
Shownotes
(0:50) Intro
(3:00) Helping those around you grow
(6:10) Creating goals
(9:24) Identifying strengths and weaknesses
(11:48) Understanding purpose
(15:31) Develop a training plan
(18:02) Celebrating the wins
(22:38) What are you reading right now?
Links
Shawn Black
Jim Robinson
Book Recommendations
https://www.amazon.com/Personality-Isnt-Permanent-Self-Limiting-Beliefs/dp/B08157LXPY
Quotes
“We all tend to see ourselves five years from today. We see everyone around us today, you know, for what they’re basically doing today. But we see ourselves in like this greatness because of where we believe we’re going to achieve to. So the strengths and weakness are, is really very candid conversations, and giving them a safe place to do that
(9:50)
Shownotes
(0:58) Intro
(3:55) Introducing ProFM
(6:17) Welcoming Stormy Friday
(9:11) What are you reading?
(13:36) Keeping employees energized
(18:32) Addressing the skill gap
(23:31) FM knowledge bank
(28:52) Maintaining the corporate culture
(30:43) Embracing opportunities
Links
Shawn Black
Randy Olson
Stormy Friday
ProFM
The Friday Group
Book Recommendations
https://www.amazon.com/This-Was-Not-Plan-Novel/dp/1501103768
https://www.amazon.com/My-Dear-Hamilton-Novel-Schuyler/dp/006246616X
https://www.amazon.com/Factfulness-Reasons-World-Things-Better/dp/1250107814
https://www.amazon.com/Leading-Character-Minutes-Brilliant-Legacy/dp/1119781647
https://www.amazon.com/Open-Autobiography-Andre-Agassi/dp/0307388409
Quotes
“What I find is, if you rely on our team and you ask your team for help, and you ask your team for input, they’ll step up. They’ll step up to the challenge time after time after time, and that really energizes the team.” (17:19)
“I think [the corporate work culture] is essential. I think that is the heart and soul of what we do, and we have to make sure that we have a culture to go back to no matter what our hybrid work environment is going to be.” (29:17)
Shownotes
(0:42) Intro
(3:26) What are you reading?
(6:30) How Mack got started with blue-collar leadership
(10:26) Blue-collar reception to Mack’s content
(18:42) Mack’s passion for writing
(20:56) How Stephen Covey changed Mack’s life
(24:25) The importance of character
(28:50) Advice for developing character
(35:16) The difference in deciding and doing
(41:28) What leadership means to Mack
(44:03) Wrap up
Quotes
“My passion is the frontline entry-level workforce, but how do I engage those people is by helping the leaders engage, and everybody wins that way.” (10:55)
“My mission is not to make a lot of dollars, it’s to make a lot of difference. But what I’ve learned is if you make a lot of difference, you’ll make plenty of dollars.” (13:13)
“Ultimately, it starts with the top leader of an organization. Their values determine what’s accepted, what’s rejected, who stays, who goes, who we are. And that’s what I teach. I mean, if the top leader doesn’t want to take responsibility for what’s going on, they’re not really leading, they’re managing.” (28:05)
Links
Shawn Black
Mack Story
Mack Story Website
Blue Collar Leadership
Free Sample
Book Recommendations
https://www.amazon.com/SPEED-TRUST-Thing-Changes-Everything/dp/1416549005
https://www.amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
https://www.amazon.com/Levels-Leadership-Proven-Maximize-Potential/dp/1599953633
Blog
One major misconception regarding leadership is that it only belongs to high-level employees and white-collar workers. This simply is not true, and Mack Story is on a mission to prove it. Mack has authored 13 books, and he focuses on blue-collar leadership.
Stephen Covey’s book The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change inspired Mack to make some deliberate changes in his life. The book’s concepts motivated Mack to share them with his friends and coworkers, eventually leading him to become a consultant and leadership coach. Mack taught the principles he learned from Stephen Covey, as well as many other leadership authors. His goal was to share his knowledge with blue-collar, frontline workers.
In his experience as a frontline, entry-level worker, his bosses and managers did not share leadership tactics and ideas with their employees. To Mack, this was an atrocity, and he was setting out to change the situation.
After a short-time on what Mack calls the $20,000 lecture circuit, Mack decided to shift to a unique business model. Rather than asking businesses to pay a nonsensically large fee for him to speak to its employees, Mack created an offer that is much more approachable and flexible. If a group is willing to buy 200 copies of Mack’s books, he will cover his travel expenses to speak to a room full of people for up to two hours. He does not care if that room is made up of 10 people or 500 people, and companies have the option to pool together and split the costs. While this model is not as profitable as his previous one, profits are not Mack’s priority.
“My mission is not to make a lot of dollars, it’s to make a lot of difference. But what I’ve learned is if you make a lot of difference, you’ll make plenty of dollars.” (13:13)
While his passion is teaching leadership principles to frontline workers, Mack recognizes that he will primarily speak to management and high-level employees. Because of this, Mack emphasizes the importance of passing these concepts down. His 200 book business model assists with this. If Mack can implant the right ideas into managers’ heads, he can affect frontline workers’ lives, whether he speaks directly to them or not.
“My passion is the frontline entry-level workforce, but how do I engage those people is by helping the leaders engage, and everybody wins that way.” (10:55)
As far as Mack’s teachings, he emphasizes that building good character is central to being a good leader. He also accentuates the difference between deciding to do something and taking action. This is the difference between someone who makes things happen and someone that hopes things will happen. A good leader is someone with good character who takes action to make a change in their life and others.
“Ultimately, it starts with the top leader of an organization. Their values determine what’s accepted, what’s rejected, who stays, who goes, who we are. And that’s what I teach. I mean, if the top leader doesn’t want to take responsibility for what’s going on, they’re not really leading, they’re managing.” (28:05)
Shownotes
(0:37) Intro
(2:22) Introducing Drew Rees
(4:42) Dutch Bros culture
(7:10) Adapting to the pandemic
(9:23) Embracing the drive-thru model
(11:32) Facility management with Dutch Bros
(13:21) Difficulties of the drive-thru model
(14:35) Positive bro culture
(15:52) Utilizing technology to streamline operations
(20:17) Drew’s expectations for 2021
(27:51) Wrap up
Quotes
“We’re a fun-loving, mind-blowing company that’s making a difference one cup at a time. Right? There is such an air of positivity around here. I’ve never experienced it before coming here. I mean, you get elements of it and you get moments of it with other companies, but everyone here is focused on working hard, being good - being great really, and very very customer focused. Everything is about the customer. You know, every department is trying to figure out how they can impact to make that customer experience great.” (5:01)
“When you drive onto one of our sites, it’s like coming to a real small party, and you’ve just been invited.” (14:23)
Links
Shawn Black
Drew Rees
Dutch Bros Coffee
Book Recommendations
https://www.amazon.com/Misbehaving-Behavioral-Economics-Richard-Thaler/dp/039335279X
Shownotes
(0:42) Intro
(4:23) Three types of people
(8:36) Helping people reach the next level
(11:02) Leading multiple generations of people
(18:27) The importance of persistence
(23:32) 4 ways to create persistence
(29:59) Feelings get hurt when people grow
(32:58) Wrap up
Quotes
“Education is creating strategies based on historical values or content. Whereas wisdom is teaching you drive, and effort, and focus.” (19:38)
“You want to share love, and you want to be loved, but decision making sometimes offends and hurts feelings. You just have to be able to understand that that’s a limited thing...You really need to go back to the purpose of the decision, right? Make that decision even though it’s going to hurt a feeling in the moment. That feeling will pass if growth is the target.” (30:32)
Links
Shawn Black
Jim Robinson
Book Recommendations
https://www.amazon.com/War-Art-Through-Creative-Battles/dp/1936891026/ref=sr_1_1?dchild=1&gclid=CjwKCAiAoOz-BRBdEiwAyuvA66z_NunJ7o_4N63fvMkCPKm_Tqblh_XDiMMUJN09HpZu0h3KOB9x4BoC0ygQAvD_BwE&hvadid=409967853967&hvdev=c&hvlocphy=1013339&hvnetw=g&hvqmt=e&hvrand=9595957493124333678&hvtargid=kwd-342796355&hydadcr=24665_11410949&keywords=war+of+art&qid=1608239917&sr=8-1&tag=googhydr-20
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
FM Evolution
Host: Shawn Black
Guest: David Avrin
Show
[00:00:47] Intro
[00:02:47] What are you Reading?
[00:04:26] David’s Book
[00:07:00] David’s Journey
[00:12:01] Speaking in March
[00:14:42] Difference between Customer Service & Experience
[00:16:21] Accounting Story
[00:20:12] How did David Begin Speaking
[00:25:20] The Last Mile
[00:30:25] Advice for when Breakdowns and Failures Happen
[00:35:37] Future Proofing your Business
[00:40:22] Handling Divided Attention
[00:45:10] Close
Quotes:
"We hear in business: Technology changes, markets will change, but people don't change. And I am here to tell you, people do change. We're changing in profound ways in terms of how we do business, how we expect to do business.” (6:11)
“I'm also bold and encouraging in terms of it's okay to talk about the great work that you do. There is no shame in getting credit for doing good work. And your good work isn't just overcoming crises. Most of your work is preventing those, celebrate that.” (9:56)
“here's the basic message: people buy from you and stay with you for one simple reason because they want to. And the minute they don't want to, they’ll go work with somebody else because they can because the choices are vast. Everything about this is about making the people who are your prime audience, your prime customers, or clients want to do business with you and wanting to do business with you before they ever do business with you.” (23:09)
“If you screw up and then you fall on your sword and say, we screwed up. Here's what we're doing to make it right, or we weren't able to get a person there or that the part wasn't the right one. And what we have to avoid doing, and this is super important, we cannot throw our coworkers under the bus.” (30:39)
“You know, blockbuster goes out of business because we're not watching movies, no, not at all. We're just accessing them differently. So when I talk about future-proofing for your business is they have to sort of put on that Swami hat or the crystal ball and say, how do we think, like how are people engaging with us today and how are they going to do it in the future?” (37:03)
Links:
https://www.visibilityinternational.com/
Why Customers Leave (and How to Win Them Back) by David Avrin
Shownotes
(00:46) Intro
(1:55) Introducing Klyn
(3:07) What are you reading?
(4:31) Klyn shares her journey with cystic fibrosis
(6:53) Klyn’s inspiration for writing books
(11:05) Digital downloads
(14:16) Where Klyn finds inspiration
(17:42) Misconceptions about what Klyn does
(21:14) Three tools that have been beneficial to Klyn
(23:59) What being a leader means to Klyn
(27:04) What’s next for Klyn
Quotes
“So you can always learn something from everybody. I think there’s a danger in having one person that’s influential. I think you should have more people that are influential to you than you can even process.” (16:35)
“We elevate leaders to become the next generation of leaders through personal growth and sales strategies. How we do it depends on what you need, which the world doesn’t need anymore cookie cutter solutions. They need customization.” (19:27)
Links
Shawn Black
Kyln Elsbury
MissKlyn
Book Recommendations
https://www.amazon.com/Meaning-Mariah-Carey/dp/12501646
Shownotes
(00:46) Intro
(2:39) Introducing Killian
(6:42) What is Cosential and how is it different from larger CRMs?
(13:22) How Killian transitioned from a job in construction to software
(17:17) The largest concerns with transitioning to CRM software
(30:56) How to connect with Cosential
(31:45) What’s in the future for Cosential?
Quotes
“One thing that really sets us apart from just about every CRM out there, most of them, they outsource who’s going to be onboarding you. That person’s going to have worked with, you know, dozens and dozens and dozens of different types of companies, whereas we only work within the same industry.” (24:12)
Links
Shawn Black
Killian Ivy
Cosential
[00:03:30] Intro
[00:06:20] About Zters
[00:09:15] What factors contributed to your growth?
[00:11:45] How do you manage a nationwide company?
[00:15:45] How does technology help your company?
[00:20:20] How are you adapting to new regulations?
[00:24:25] What will be the next innovation in your field?
[00:26:10] Advice from Dan
Quotes:
“We want to make sure our customers have the right service levels”
Links
Zters
Shawn Black
Dan Studer
Shownotes
(0:48) Intro
(5:15) Focusing on the internals of your business
(8:09) Using fear as a motivator rather than an inhibitor
(17:33) The importance of focusing on possibilities rather than problems
(23:09) Advice for staying focused on a positive mindset
Quotes
“Let’s just be honest. What you focus on now is what you get in results. And so if you focus on the right things, you’re going to grow, you’re going to help your company, you’re going to help your team.” (1:24)
“Particularly in our business… the customer doesn’t care. They only want to know that it’s fixed, whatever it happens to be. But they’re really concerned about the engagement to show up, how you present, how you address them, how you inform them, how you communicate, and how you follow a system.” (7:03)
“So if you want to continually achieve better things and serve other people, you need to write it down, read it, focus on it like it’s another written book, and it’ll change your psychology to where you just keep going and getting those things handled.” (19:49)
Links
Shawn Black
Jim Robinson
Book Recommendations
https://www.amazon.com/Tools-Titans-Billionaires-World-Class-Performers/dp/1328683788
Shownotes
(00:43) Intro
(2:40) Introducing Jon Bolen
(3:30) What is Jon reading?
(6:29) Jon’s unique approach to leadership through the pandemic
(11:27) ENTOUCH’s culture
(13:33) What does ENTOUCH do?
(18:56) Will the pandemic have an effect on the way people think about climate change?
(21:53) Setting boundaries while working from home
(25:24) Keeping a strong culture without going in to the office
(27:58) ENTOUCH’s innovation in its field
Quotes
“The recognition that this is the time we’re being called to be leaders. This environment isn’t going away...So it’s our job to help [our clients] through that, not sit on the sideline with other people waiting for it to be over.” (9:33)
“When we think about climate change, we’re always thinking about cars and smokestacks, and you know, all of the sort of dirty technologies. We never really wrap our heads around the idea that the offices we go to work in, and the houses we live in are actually the largest culprit. And the simplest way to impact your energy consumption in a building is to make it smarter.” (15:23)
“Climate change is going to create this long term test on our resiliency, and it’s going to take technologies like ENTOUCH to enable the facilities teams to battle that.” (18:15)
“It wasn’t uncommon at all for one of us to hear a conversation on the other side of the room and kind of lean back and think ‘You know, I think I can add value to that.’ Go over, and it turns into two to three people jumping in front of a whiteboard and solving a problem that otherwise might not have gotten solved.” (26:11)
“I think all companies have to think through, how do we create that really, really neat lightning in a bottle that you get when really smart people collaborate; and do it virtually.” (27:20)
Links
Shawn Black
Jon Bolen
ENTOUCH
Book Recommendations
https://www.amazon.com/Extreme-Ownership-U-S-Navy-SEALs/dp/1250067057
https://www.amazon.com/How-Be-Antiracist-Ibram-Kendi/dp/0525509283
Shownotes
(0:47) Intro
(2:54) Introducing Danny Koontz
(4:03) What is Danny reading currently?
(5:39) How Danny got started in facility management
(8:35) Danny talks about getting furloughed through COVID
(11:15) Advice for other FM’s getting furloughed
(14:58) The relationship between FM and vendors
(24:23) What is Windy City Equipment?
(30:51) Wrap up
Quotes
“You learn on the fly, not really a book. You just get out there and learn, and what you’re trying to do is be a resource and help people.” (7:32)
“One thing that’s really important is to utilize your network...You have spent your time when you were working and gainfully employed still helping other people, responding to other people, and so on.”(11:24)
“I think of always trying to answer people, be kind to people - treat them like I would want to be treated. Now that I’m on the vendor side, that opened lots of doors for opportunities.” (12:43)
“You don’t make relationships work until you understand what the other person needs, wants, values, and so on.” (18:51)
Links
Shawn Black
Danny Koontz
Windy City Equipment
Shownotes
(00:47) Intro
(8:10) What to do when you take over Facilities Management
(15:58) Kari shares about how mentors have helped her professionally
(17:29) Prioritizing as a new FM
(20:10) How FMs can help their relationship with vendors
(23:05) How preventative care can save you trouble
(25:39) How to make the most of a relationship with a vendor
(35:35) Avoiding being overwhelmed by a new position
(39:13) Wrap up
Quotes
“You always have your main vendor, but have a backup, because you may have a vendor that is dealing with an emergency at another restaurant chain...So have a second vendor, have a third vendor. And being honest, I think with those vendors is another really big thing.” (9:16)
“I’ve had vendors get on site and be like, ‘Kari, if the health department show up, they will shut you down. Like we need to do this, this, and this in order to avoid that.’ Hey, you’re my boots on the ground, my eyes in the sky. I need that type of feedback. So being direct and being honest and having an open relationship with the vendor is huge.”
Links
Shawn Black
Kari Teresa
Krystal Vasquez
Shownotes
(00:47) Intro
(3:10) Introducing Interplay Learning
(4:40) The role of VR in Interplay Learning’s curriculum
(12:02) Addressing the age gap in FM workers
(14:48) COVID’s effects on Interplay Learning
(17:59) Looking into Interplay Learning’s online training
(22:50) What kind of results in Interplay Learning seeing in the market?
(25:41) What is Doug reading?
(28:57) Wrapping up
Quotes
“That’s the gap that we’re trying to fill. We put up an on-demand, online catalog for electrical, mechanical, and industrial workers trying to activate the learning around these technician trades.” (4:04)
“Ultimately it’s all about being active for a learner...they want to get their hands in there, and we allow them to do that.” (7:42)
“When we built the 2D stuff, we knew who our audience was. It was not a legacy old textbook. Everything we have is four minutes or less...We recognize that’s how we’re going to be able to be effective with this population.” (19:10)
Links
Shawn Black
Doug Donovan
Interplay Learning
Book Recommendations
https://www.amazon.com/Conscious-Business-Build-through-Values/dp/1622032020
https://www.amazon.com/Buried-Sky-Extraordinary-Climbers-Deadliest/dp/0393345416
Show Notes
[00:02:15] Intro to Jason Gates and Metering Garbage at Compology.
[00:07:15] How did Compology get started?
[00:11:00] What made Metering Garbage such a good idea?
[00:16:00] The pervasive benefits of Compology
[00:20:10] Using Artificial Intelligence
[00:25:18] Where’s Compology going next?
Quotes
“We have close to a hundred million images collected with our cameras that we use to keep training our algorithms to get better and better over time. The more dumpsters that we monitor, the better we can serve our customers, which is pretty cool.” [00:19:45]
Links:
https://www.facebook.com/compologyinc/
https://www.linkedin.com/company/compology/
https://www.linkedin.com/in/jason-gates-4b400326/
Notes
[00:05:30] Plan A
[00:07:30] The Other Side of Pain
[00:09:50] Addressing Failure
[00:11:10] Who’s in Your Village
[00:16:05] Finding Your Plan A People
[00:26:15] Leadership Challenges
Quotes
“If you add passion to water… it becomes your number one, your focus, and you don’t need a plan B.” [00:04:40]
Links
https://www.keepinspiring.me/winston-churchill-quotes/
https://www.amazon.com/Winning-Ultimate-Business-How-Book-ebook/dp/B000FCK3GO
Show Notes
[00:03:15] The C.U.R.E
[00:15:00] Are you surviving or thriving?
[00:19:45] What are you reading?
Quotes
“Without a plan forward, there is no plan.” [00:11:15]
“Make sure that they [clients] win first, and you win second.” [00:13:55]
Show Notes
[00:03:00] Intro to Eric Townsend
[00:06:00] Business Interruption Claim
[00:011:05] What do you do if you’re denied?
[00:14:10] How do companies file claims related to COVID19?
[00:24:45] How the Law Eagles Was Started
[00:29:50] What Advice do you have for business owners right now?
Links
The Law Eagles
Atomic Habits
Quotes
“Business Interruption is a comprehensive policy… if your business stops because a loss occurs, you have physical damage to your property, there is this business interruption coverage that covers the profits you’ve lost during that time you were shut down.” [00:06:55]
Show Notes
[00:30:00] Intro to Randy Olsen
[00:012:15] What do all FM have in common?
[00:13:35] Why are training credentials so important in FM?
[00:17:00] How does educational value show up for employers?
[00:18:10] How has ProFM adapted during COVID-19?
[00:21:25] What are you reading?
Quotes
“Communication… people have to buy into that. As an organization, you have to show you care [about communication].” [00:19:05]
Show Notes
(00:47) Introduction
(2:58) What can we expect now that businesses are trying to reopen?
(4:41) How do you think this process is going to affect them and immediate future?
(6:25) How do you think restaurants are going to manage with all those new requirements?
(8:42) What do you think is the best way for restaurants to keep their team safe?
(12:01) OSP: Optimized Sanitation Process
(12:47) Covid 19 Safety Compliance Monitoring
(15:59) There Will be challenges, but were not on the sidelines
(16:42) If you had to give one piece of advice to facility managers right now in this crazy time what would it be for you?
(18:14) Close
Quotes:
“So the immediate future is a little rough. These guys are going to have a lot of long, long days trying to, one, keep them boys healthy and give the feeling of safety to their customers coming in. Some of the customers are looking for, well, some customers aren't even going to show up. If you want them to show up, you're going to have to really come up with some shape and standards that will pass their muster.” Jim Robinson (5:21)
“Recently we did a Covid-19 safety compliance monitoring. This is an actual position, not a process. And we came up with a monitor to come in and you can hire the monitor to come in and evaluate your space. Literally come in and evaluate your space and your operations for an hour to an hour and a half.” Jim Robinson (12:46)
“We don't want people to sit on the sidelines because if they do, they are going to come back to a rash of new laws and regulations that they didn’t influence. I need to be there to be able to influence that. We can do that through hiring monitors or monitors reporting back and we will contribute to the local authorities, make sure they're hearing what we're seeing in the in the field” - Jim Robinson (15:59)
Links:
www.cgpconstruction.com
Show Notes
[00:14:10] Customer Centered Approach
[00:25:50] What is your next big thing?
Show Quotes
“We are empowered and supported to take care, and not just great care - fantastic care, of our operators and team members… by us supporting them, we are taking some of the pressure off and giving them the ability to keep their focus on brand awareness.” [00:14:37]
[00:03:00] FEAR Mindset
[00:06:30] How will COVID-19 change our habits?
[00:10:10] How do you move from reactive to proactive?
[00:14:15] How do you stay vulnerable with your team?
[00:20:40] How do you balance keeping things positive?
[00:23:20] What kind of innovations do you see coming after COVID-19?
[00:25:05] What advice do you have for leaders right now?
Show Quotes:
“The power of touch is so significant, that there is no way I will not shake hands. It will be up to the recipient if they choose to accept.” [00:07:45]
“We [leaders] don’t know everything, but we are still chosen to lead. It’s our calling… that doesn’t mean I don’t need to say ‘I don’t know,’ sometimes.”[00:16:03]
www.cgpconstruction.com [00:03:00] About Corrigo [00:07:52] BI Dashboard [00:11:51] Combining AI + BI [00:13:00] Discussion w/ Scott Hoffman
[00:19:56] Predictive Maintenance [00:32:25] What’s next for Corrigo?
Show Quotes:
“At this point, you really can't be a sales professional without getting everyone involved. You have to know the entire process from beginning all the way to the end. Your process, but also the client's process. If you're going to solve their gap, know their current situation and understand where they're trying to get to. You have to know their business intimately.” [00:15:13]
“The company will absolutely want to know that feedback. It's just as important for them to have that data as the client, so they can turn around and make their product better.” [00:28:20]
Show Notes
(3:10) Tracy’s journey with RFMA
(8:23) Biggest accomplishment since the start of RFMA?
(10:12) What is your biggest life influence?
(12:15) About the Team
(17:51) About CAE
(22:23) Tracy’s Retirement Announcement
(24:44) Advice for Incoming CEO
Quotes
“I am now a part of something greater than myself… Now I have found my community. I found my people.” (9:09)
“I think I was maybe the right person at the right time and took us to where we are now, but it's going to take someone else to take us someplace else.” (23:21)
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
Show Notes
[00:03:02] Intro: What are you reading?
Pablo: That Will Never Work by Marc Randolf
Scaling Up by Verne Harnish
[00:05:41] About Tobly
[00:10:19] What’s your biggest challenge?
[00:13:50] Is Toby a disrupter to the industry?
[00:19:30] Changes in Industry Growth
[00:23:16] What advice would you offer to similar companies?
Show Quotes
“A lot of people feel at this time and age is that it's all about service and just getting it out there and people will buy based on the service alone. I still think a big part of his relationships. I really do. But, I think being able to connect with your clients and really be there to help them and serve them and do something they don't expect is valuable for them.” [00:11:55]
“The workflows don't change. What changes is the mindset of our customers.” [00:16:22]
“We’re starting to build that network effect that people hear about it, people use, people recommend us, and then everyone starts really believing and trusting in us.” [0019:02]
Links:
pablo@tobly.com
That Will Never Work by Marc Randolf
Scaling Up by Verne Harnish
Making Employee Experience Count with CEO, Jim Robinson
CGP Podcast Show Notes
[00:02:48] What does employee experience mean to you?
[00:07:58] How do you improve employee experience?
[00:10:42] What role does technology play in the employee experience?
[00:12:45] How do you keep an open dialogue with your team?
[00:15:34] How do you make every moment count?
[00:19:27] How do you empower your leaders?
[00:21:57] What advice would you give other leaders in the facilities management world?
Quotes:
“As the owner and the leader of the company, sending random emails, texts, and phone calls on a weekly basis is something that's really important to me because I know everybody has a choice.” [00:04:38]
“We don’t manage people, we manage systems and the people manage those systems.” [00:08:13]
“Success to me means that somebody is carrying on what I've taught them.” [00:21:06]
“Making the team number one is the greatest thing you can do. It's a responsibility and a moral obligation.” [00:23:07]
FM Evolution
Host: Shawn Black
Guest: David Avrin
Show
[00:00:47] Intro
[00:02:47] What are you Reading?
[00:04:26] David’s Book
[00:07:00] David’s Journey
[00:12:01] Speaking in March
[00:14:42] Difference between Customer Service & Experience
[00:16:21] Accounting Story
[00:20:12] How did David Begin Speaking
[00:25:20] The Last Mile
[00:30:25] Advice for when Breakdowns and Failures Happen
[00:35:37] Future Proofing your Business
[00:40:22] Handling Divided Attention
[00:45:10] Close
Quotes:
"We hear in business: Technology changes, markets will change, but people don't change. And I am here to tell you, people do change. We're changing in profound ways in terms of how we do business, how we expect to do business.” (6:11)
“I'm also bold and encouraging in terms of it's okay to talk about the great work that you do. There is no shame in getting credit for doing good work. And your good work isn't just overcoming crises. Most of your work is preventing those, celebrate that.” (9:56)
“here's the basic message: people buy from you and stay with you for one simple reason, because they want to. And the minute they don't want to, they’ll go work with somebody else because they can because the choices are vast. Everything about this is about making the people who are your prime audience, your prime customers, or clients want to do business with you and wanting to do business with you before they ever do business with you.” (23:09)
“If you screw up and then you fall on your sword and say, we screwed up. Here's what we're doing to make it right, or we weren't able to get a person there or that the part wasn't the right one. And what we have to avoid doing, and this is super important, we cannot throw our coworkers under the bus.” (30:39)
“You know, blockbuster goes out of business because we're not watching movies, no, not at all. We're just accessing them differently. So when I talk about future proofing for your business is they have to sort of put on that Swami hat or the crystal ball and say, how do we think, like how are people engaging with us today and how are they going to do it in the future?” (37:03)
Links:
https://www.visibilityinternational.com/
Why Customers Leave (and How to Win Them Back) by David Avrin
FM Evolution Podcast
Episode: Jim Robinson
Host: Shawn Black
On this episode Shawn is once again joined by Jim Robinson and they discuss taking full ownership.
[00:00:30] - Intro
[00:00:48] - Subject of the show, The blame game, taking full ownership
[00:01:21] - Fluidlytix sponsor ad
[00:02:25] - Jim Robinson’s background
[00:03:14] - What are you reading?
[00:04:28] - Why do you think people blame others for their challenges?
[00:05:28] - What does the process of ownership look like in a leadership role?
[00:07:25] - What steps do leaders need to take without micro managing processes?
[00:10:59] - How does ownership and blame play a role in facilities management?
[00:12:22] - Why do you think it is so hard for people to take ownership?
[00:15:22] - {Habitual blame game} How do you thing that effect a company’s environment?
[00:19:30] - What advice would you give to someone that works with a leader that doesn’t take ownership?
[00:25:43] - Outro
Quotes from the Episode:
“Something has to feed us on a regular basis to keep us in check so we coach from a standpoint of coach and coachee.” [00:03:38]
“If you don’t have the ability to have full ownership, you don’t set out on that journey, it’s very unlikely you’re going to be rising up as a leader.” [00:06:01]
“When you have multiple people all in a role of decision making and no one has truly made a decision, blame is just around the corner.” [00:12:04]
“Go out there and correct whatever you’re failing at and find the leadership that’s actually going to help support a growth path through whatever those failures are.” [00:14:44]
“Read stuff that is truly in your lane...focus on where your career path is, only. Don’t waste time in another space.” [00:24:57]
Reading recommendations:
Coaching Habit - https://www.amazon.com/Coaching-Habit-Less-Change-Forever/dp/0978440749/ref=sr_1_3?crid=31CY4HQ6K1MZS&keywords=coaching+habit&qid=1580533361&s=books&sprefix=Coaching+habit%2Caps%2C148&sr=1-3
Speed of Trust - https://www.amazon.com/SPEED-TRUST-Thing-Changes-Everything/dp/1416549005/ref=sr_1_1?crid=1WW2AZIDGFHJM&keywords=speed+of+trust&qid=1580537555&s=books&sprefix=Speed+of+%2Caps%2C135&sr=1-1
Links:
CGP Maintenance & Construction - https://www.cgpconstruction.com
Fluidlytix - https://www.fluidlytix.com
FM Evolution Podcast
Episode: Leadership Series 3: Top 3 Vision Casting Tools with Jim Robinson
Host: Shawn Black
On this episode Shawn is once again joined by Jim Robinson and they discuss vision
casting.
[00:00:30] - Intro
[00:00:47] - Subject of the show, Top 3 leadership vision casting tools
[00:01:13] - Fluidlytix sponsor ad
[00:02:25] - CGP Maintenance vision
[00:05:17] - Advice to understand why vision matters to your brand
[00:06:48] - The roll goal setting plays with getting everyone on board with the vision
[00:08:10] - Jim’s top 3 tools for vision casting
[00:10:44] - Important core values for team members to have to carry out the vision
[00:12:03] - Most effective way to communicate the company vision now in 2020
[00:14:46] - Over the next 5-10 years what should the FM community be expecting
from CGP to accomplish?
[00:18:36] - Outro
Quotes from the Episode:
“Individually is how the team and the company, all companies, that is the growth. Each
person has to continually grow based on a set of values, a set of growth goal oriented
pieces and if you put that together they’ll go individually and that takes the entire team
and the company.” [00:03:40]
“At the end of the day the vision is created to serve whoever is in your
vertical.” [00:06:31]
“As leaders we sometimes push and drive beyond some people’s capabilities but they
expand and whether they collapse and leave the company they leave a better person if
you push them and expand on a regular basis. [00:10:54]
“We all want success and love and connection at the end of the day. It doesn’t matter
what generation we’re coming from, that’s what we want at the end of the day so as a
leader you’ve got to be able to lean into that and you’ve got to be able to support that
so they grow just like the rest of them are, they just grow a different way.” [00:14:07]
Links:
CGP Maintenance & Construction - https://www.cgpconstruction.com
Fluidlytix - https://www.fluidlytix.com
FM Evolution Podcast Episode: Leo Rota pt.2
Host: Shawn Black
On this episode Shawn is joined by Leo Rota, the Director of Customer Success at Turbo Systems
[00:00:30] - Intro
[00:00:48] - Subject of the show, Turbo Systems, innovations
[00:01:32] - CGP Maintenance sponsor ad
[00:03:01] - Favorite quote
[00:05:34] - Meaningful Apps, last mile experience
[00:11:34] - Work force changes
[00:13:47] - Where do you see software evolve in the next 10 years?
[00:16:30] - Data Management, What is the most import thing for FM’s to look at?
[00:20:19] - What’s next for Turbo Systems?
[00:23:05] - Outro
Quotes from the Episode:
“Those who take the most shots, win.” {~paraphrasing Wayne Gretzky} [00:03:26]
“If you fail to prepare, you’re preparing to fail.” {~Benjamin Franklin} [00:04:25]
“How your customers view you and how they engage with you is really what it’s about these days.” [00:07:20]
“When it comes to technology and integration, having the right tools is critical.” [00:19:04]
Links:
CGP Maintenance & Construction - https://www.cgpconstruction.com
Turbo Systems - https://turbosystems.com
Leo Rota - https://www.linkedin.com/in/leorota/
FM Evolution Podcast Episode: Leo Rota pt.1
Host: Shawn Black
On this episode Shawn is joined by Leo Rota, the Director of Customer Success at Turbo Systems
[00:00:30] - Intro
[00:00:55] - Subject of the show, Turbo Systems, innovations
[00:01:49] - CGP Maintenance sponsor ad
[00:03:06] - Background on Leo
[00:06:05] - Background on Turbo Systems
[00:11:22] - Toughest part of starting up
[00:13:04] - What makes Turbo different
[00:18:44] - Building meaningful apps
[00:25:52] - Recommendations for Facility Managers as they approach 2020
[00:26:43] - Outro
Quotes from the Episode:“It’s always cool to be hands on with technology and new stuff.” [00:03:49]
“If you’re not keeping up with technology, you’re essentially doomed.” [00:07:41]
“You can think about, hey I can keep my existing system today and use what’s good about it but let Turbo extend it and I can actually now have a path to the future.” [00:13:47]
“You have the opportunity to build apps that are fit for purpose.” [00:19:41]
Links:
CGP Maintenance & Construction - https://www.cgpconstruction.com
Turbo Systems - https://turbosystems.com
Leo Rota - https://www.linkedin.com/in/leorota/
FM Evolution Podcast Episode
Host: Shawn Black
On this episode Shawn is once again joined by Jim Robinson to discuss setting goals.
[00:00:30] - Intro
[00:00:51] - Subject of the show: 2020 goals, goal setting
[00:02:20] - CGP Maintenance sponsor ad
[00:04:44] - When did you start writing your plan?
[00:06:49] - When did you realize, I have accomplished the goal I’ve written down?
[00:10:14] - Do you celebrate your wins?
[00:16:15] - What goals would you recommend for other CEO’s?
[00:09:52] - What advice would you give to FM’s for goal setting in 2020?
[00:21:40] - Outro
Quotes from the Episode:
“Having a clear, written, defined plan is not confining or limiting, it is liberating. If you need or want it, write it down.” [00:03:42]
“Your subconscious is gonna go to work and get things done. If you write them down, it’s a program thing and your brain just goes to work.” [00:08:08]
“Setting standards around what success meant, in my goal planning, allowed me an opportunity to stop and smell the roses when I would get to another level of success.” [00:10:50]
“Goals give you an opportunity to change your trajectory.” [00:11:26]
Links:
CGP Maintenance & Construction - https://www.cgpconstruction.com
Find us on:
LinkedIn: https://www.linkedin.com/company/cgp-maintenance-&-construction-services-inc-/
Facebook: https://www.facebook.com/CGPsocial/
Instagram - @cgpconstruction
Twitter- https://twitter.com/CGPSOCIAL
FM Evolution Podcast Episode 37
Host: Shawn Black
On this episode Shawn is joined by Jacques Albarran from Go-Staff
[00:00:18] - Intro
[00:00:35] - Subject of the show
[00:01:11] - CGP Maintenance sponsor ad
[00:02:58] - What are you reading, book recommendations
[00:05:08] - Definition of co-employment
[00:06:15] - Benefits of co-employments
[00:12:31] - Go-Staff 2019 growth into new markets
[00:14:45] - Biggest lesson learned in 2019
[00:23:18] - What is next for Go-Staff
[00:25:56] - Outro
Quotes from the Episode:
“The biggest selling point for entering into a co-employment agreement with a company such as ourselves is the risk management.” [00:06:18]
“The hardest thing is convincing people of the the business model and how it can be applied to their business.” [00:09:45]
“We are the industry’s best kept secret.” [00:11:41]
“You need to stay current, you need to stay in contact with everybody you come across.” [00:15:01]
Links:
CGP Maintenance & Construction - https://www.cgpconstruction.com
Go-Staff - https://go-staff.com
Jacques Albarran - jacques@go-staff.com
https://www.linkedin.com/in/jacques-albarran-6185a619/
Book Recommendations:
The Prince - https://www.amazon.com/Prince-Nicolo-Machiavelli/dp/1514649314/ ref=sr_1_1_sspa? crid=3945OTHK23GPA&keywords=the+prince+machiavelli&qid=1574139925&s=books &sprefix=the+prince%2Cstripbooks%2C149&sr=1-1- spons&psc=1&spLa=ZW5jcnlwdGVkUXVhbGlmaWVyPUEyUjUwUFlQTzhLSVZKJmVuY 3J5cHRlZElkPUEwNTA5ODM5MjZJUVFHM1dEQVFONCZlbmNyeXB0ZWRBZElkPUEw ODI0NjMxV0JJMkxXMkdSUDlSJndpZGdldE5hbWU9c3BfYXRmJmFjdGlvbj1jbGlja1JlZ GlyZWN0JmRvTm90TG9nQ2xpY2s9dHJ1ZQ==
The Four Hour Work Week - https://www.amazon.com/4-Hour-Workweek-Escape-Live- Anywhere/dp/0307465357/ref=sr_1_1? crid=3F1PUY1GB85I0&keywords=the+four+hour+work+week&qid=1574139891&s=bo oks&sprefix=the+four+hour+%2Caps%2C133&sr=1-1
FM Evolution Podcast Episode 36
Host: Shawn Black
On this episode Shawn is joined by Bill Yanek of Connex, formerly PRSM
[00:00:24] - Intro
[00:00:42] - Subject of the show, future of Connects
[00:01:17] - CGP Maintenance sponsor ad
[00:02:22] - National event, reveal of Connex as new name
[00:03:33] - Whats new with Connex
- Connex roadshow
- membership categories changed
[00:04:42] - What are you reading, book recommendations
[00:08:33] - Connex Events
[00:15:03] - What have you learned in the last year
[00:18:53] - The power of connection
[00:20:11] - What is the best way to get involved
[00:22:31] - Whats next? What is the future for Bill Yanek
[00:23:45] - Outro
Quotes from the episode:
“You can’t repeat a message enough.” [00:16:04]
“Its a long term play...Presence really matters.” [00:19:00]
Links:
CGP Maintenance & Construction - https://www.cgpconstruction.com
Connex - https://www.connexfm.com/
Bill Yanek - byanek@connexfm.com
Book Recommendations:
Find Your Yellow Tux by Jesse Cole
FM Evolution Podcast Episode 33
Host: Shawn Black
On this episode Shawn is joined by Joseph Gallegos from Grey 4 Green to discuss grey water and water conservation
[00:00:23] - Intro
[00:00:50] - Subject of the show: Facility Managers & Water Conservation
[00:01:51] - CGP Maintenance sponsor ad
[00:02:56] - Intro of Joseph Gallegos from Grey4Green and background
[00:08:14] - What are you reading? Guest recommendations.
[00:09:40] - Benefits of water conservation via energy consumption/savings
[00:10:57] - Education about condensation and cutting energy consumption
[00:12:33] - Necessity is the mother of invention, creation of Aquifer Pipe
[00:15:12] - Shortening the water cycle chain
[00:16:45] - Biggest challenges with creating grey water system
[00:18:53] - What is the future of water conservation?
[00:22:12] - What is next for Grey4Green?
[00:23:07] - Outro
Quotes from the Episode:
“As companies have outreach programs for whatever charity they’re involved with, they need to think about also initiatives…it’s not just helping people, let’s help the earth that we’re living on.” [00:09:17]
“Each individual adding up to millions of individuals is going to saves millions of gallons of water on an annual basis.” [00:18:19]
Links:
CGP Maintenance & Construction https://www.cgpconstruction.com
Grey 4 Green https://grey4green.com
Book Recommendations:
Conscious Capitalism by John Mackey
https://www.amazon.com/Conscious-Capitalism-New-Preface-Authors/dp/1625271751
FM Evolution Podcast
Episode 32: Framing Innovation
Host: Shawn Black
Guests: Gary Ferraris of Kiwi Vision
On this episode Shawn discusses framing innovation.
[00:00:32] - Intro
[00:00:50] - Subject of the show - Framing Innovation
[00:01:54] - CGP Maintenance sponsor ad
[00:02:37] - Intro of Gary Ferraris from Kiwi Vision and background
[00:05:10] - What are you reading? Guest recommendations.
[00:08:20] - What makes the Morgan Square unique?
[00:10:01] - Looking back what advice would you give yourself first starting out?
[00:13:13] - What is next for Kiwi Vision
[00:14:32] - Outro
Quotes from the Episode:
“Make sure you truly believe in that product and if you do believe in it show it by putting a little bit of money into it also but don’t think that you can just buy this process.” [00:10:09]
“Be prepared to work and don’t ever accept NO as a death sentence for your project.” [00:11:01]
Links:
CGP Maintenance & Construction https://www.cgpconstruction.com
Kiwi Vision - http://kiwivision.net/
https://www.instagram.com/kiwi_vision/
https://www.facebook.com/kiwivision2019/
FM Evolution Podcast Episode: Alex Shapiro Host: Shawn Black
On this episode Shawn discusses the fastest growing county in America, Maricopa County. Shawn is joined by Alex Shapiro of Arizona Partners, a real Estate and Property Management company.
[00:00:43] - Intro
[00:00:55] - Subject of the show “Fastest growing county in America”
[00:01:30] - CGP Maintenance sponsor ad
[00:03:09] - Intro of Alex Shapiro and his background
[00:04:10] - What are you reading? Guest reading recommendations
[00:06:46] - Maricopa County: the fastest growing market in America
[00:08:18] - Biggest challenges to face on a day to day
[00:12:02] - Learning, mentorship and real life lessons
[00:13:26] - Giving back, Future for kids (non-profit organization)
[00:18:11] - If you could look back, what would you tell yourself today?
[00:22:47] - Advice for other people in real estate
Quotes from the Episode:
“That is why property management is so important, you have to be able to convince not only bosses but the leasing guys that it’s important to spend the money upfront.” [00:11:20]
“Whether you are doing leasing or property management, it really shouldn’t matter how much money you make in that first year or two it’s more important about who is teaching you who can you learn from because that is invaluable real life lessons.” [00:12:16]
“At the end of the day, if you are not spending that money in a good way or giving back to your community, you don’t get that full body experience of charity donation. There is no better feeling.” [00:14:47]
Links:
CGP Maintenance & Construction https://www.cgpconstruction.com
Arizona Partners Alex Shapiro Future for Kids
http://www.azpre.com
http://www.azpre.com/our-team/alex-shapiro/
https://futureforkids.org
https://www.instagram.com/FutureforKids/
Book Recommendations:
So you want to start a brewery
Open
American Kingpin
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc.
Learn about the Importance of Design in Commercial Properties https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
https://www.cgpconstruction.com/ Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc
Welcome to the Facilities Management Evolution! We are excited to bring you Trends, Innovations, and Advancement of the Facility Management Universe. Brought to you by CGP Maintenance & Construction Services, Inc