Beyond the Sale: Recent Episodes
Beyond The Sale
A podcast about starting a company and growing it to be successful on the premise that customer care is the #1 focus right next to quality and owning your mistakes. Started by your average Joe.
In this episode, Joe (Founder of JoesGE) asks the companies creative director (Matt) about his history with the company, and about life outside of work. They chat about anything from mountain bikes to business.
In this episode Joe has a chat with one of our technicians named Eddie. They talk about his weight loss journey, car parts addiction, and how Bose headphones always seem to lose the audio jacks around the shop.
For the second installment in Season 2 of Beyond the Sale brought to you by JoesGE.com, we chat with one of our technicians, AJ who works on game consoles, headphones, and other miscellaneous devices; about work, life, and the future.
So excited to be restarting our podcast, Beyond the Sale. For Season 2 we are going to be chatting with some of the folks that make JoesGE what it is. First up, Joe has a chat with Artem from the shipping department who handles most incoming packages as well as customer communication regarding repair services when we first receive your device.
In this episode of the Beyond the Sale podcast Joe, Matt, and David talk about the setbacks that have been experienced due to the pandemic outbreak of COVID-19. We also talk about systems that we have put in place that have made this time easier than it would have been in previous years.
This podcast is made in effort to showcase the goings on of a growing company. We aim to discuss topics beyond the usual metrics of a business and talk about our experiences with operating under lean manufacturing principles while doing our best to keep the customer experience as our number one priority. If you would like to support this podcast, check us out on your favorite podcast platform or stop by JoesGE.com and make a purchase. We appreciate your support ❤️
In this episode of the Beyond the Sale Podcast Matt (Head of Customer Service) and Joe (Head of the Owning-The-Company-Department) talk about our journey through handling customer service from back when Joe did it all, to us having a few people on it and how we have developed our processes both in hiring and in our interactions with customers to be as efficient as possible.
Over the last couple of years, we have learned a lot about how to track inventory and keep waste and defects to a minimum in a high part count warehouse and we decided that it was time to share some of that information with the world.
In this episode, Aaron and Protaz start off by talking about some logistical changes that have been made over the last couple of years and mention some funny stories. Later on, Joe stops in to talk about more specific items that he learned while in Japan on a study trip to learn about Lean Manufacturing and the Toyota Production System.
In this episode Protaz ( Head of shipping), Dave (Smartwatch technician), and Eddie (Bose R&D and general technician) talk about positivity in the workplace. These are the 3 biggest jokesters at work and they crack some jokes and learn how to talk for longer than 30 seconds.
In this episode, the 3 founders talk about their origins and experiences of starting a company in their teens and some valuable lessons that they learned along the way. This podcast revolves around the founding of JoesGE.com which is an electronics repair and refurbishing company. Through their experiences working in a quickly growing and ever-changing market, the founders of the company want to help you start your own company or learn to become more customer service-centric and learn to handle defects while improving your processes within your already existing company.