Knowledgebase Ninjas: Recent Episodes
Gowri Ramkumar
Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.
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Thank you for tuning in, we have an exciting offer for our listeners:
Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner.
Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.
Thank you for tuning in, we have an exciting offer for our listeners:
Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today!
Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.
Thank you for tuning in, we have an exciting offer for our listeners:
Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today!
Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.
Thank you for tuning in, we have an exciting offer for our listeners:
Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today!
Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.
Thank you for tuning in, we have an exciting offer for our listeners:
Explore Document360 Partner Programs and unlock a wide range of benefits by becoming our partner today!
Visit www.document360.com/partners. Visit www.document360.com/partners Knowledgebase Ninjas is powered by Document360.
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Thank you for tuning in, we have an exciting offer for our listeners:
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Visit www.document360.com/partners today! Knowledgebase Ninjas is powered by Document360.
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If you enjoyed this episode, please -
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Join our exclusive technical writer community here.
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If you enjoyed this episode, please -
* Subscribe and rate us on Apple Podcasts
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Join our exclusive technical writer community here.
Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
* Subscribe and rate us on Apple Podcasts
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Join our exclusive technical writer community here.
Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
* Subscribe and rate us on Apple Podcasts
* Follow us on Spotify
Join our exclusive technical writer community here.
Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
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If you enjoyed this episode, please -
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Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
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For more details, check out our website: www.document360.comKnowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
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For more details, check out our website: www.document360.comKnowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
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For more details, check out our website: www.document360.comKnowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
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Join our exclusive technical writer community here.
Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
* Subscribe and rate us on Apple Podcasts
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Join our exclusive technical writer community here.
Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
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Join our exclusive technical writer community here.
Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
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Join our exclusive technical writer community here.
Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode, please -
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Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode then please either:
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Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode then please either:
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Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode then please either:
* Subscribe, rate and review on Apple Podcasts
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* Join our Facebook group
Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode then please either:
* Subscribe, rate and review on Apple Podcasts
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Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode then please either:
* Subscribe, rate and review on Apple Podcasts
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Knowledgebase Ninjas is powered by Document360.
If you enjoyed this episode then please either:
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Knowledgebase Ninjas is powered by Document360.
In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kathyana Rule, Senior Technical Writer at Celigo. They discuss Kathyana’s journey from biochemistry to technical writing, how to analyse document growth and productivity, and tips on generating organic traffic to your document.
In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware. They discuss Abigail’s transition from technical writing to a managerial role, the ideology of the open-source documentation process, and the biggest challenges in a technical writer's career.
In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Abhishek Sura, Senior Documentation Manager at Oracle. They discuss the technological evolution of documentation, the significance of consequential and API documentation, and the fundamentals needed to evolve as a technical writer.
In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Anusmita Ray, Technical Writer at TrueLayer. They discuss how Anusmita’s educational background helped her succeed as a technical writer, the difference between usable/useful content and perfect content, and tips on creating a more collaborative documentation process
In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Kenneth Whyte, Techincal Writer at Vizlib. They discuss Kenneth’s unexpected entry into technical writing, his continuous integration approach (CI) for documentation, and the innovations in documentation tracking during the past decade.
In this episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Anil Hanagud, Documentation Manager at Cisco Systems. They discuss innovations in technical writing, the documentation process-flow of Cisco Systems, and the qualities and requirements to become a lead technical writer.
In this episode of The Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Sue Arkin, Documentation Lead at Unity Technologies. They discuss the evolution of documentation processes, what makes an efficient documentation team, and the strategies to produce the user-friendly technical content
In this week's episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Shivam Gupta, Junior Technical Writer at HackerEarth. They discuss Shivam's technical writing experience, five steps formula for creating effective technical documentation, and tips for emerging technical writers.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Tina Klein Walsh, Senior Manager at BlackBerry QNX Software Systems. They discuss Tina’s journey of programming and documentation, the fundamentals of producing high-quality content, and the future of technical documentation.
In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Mark Sellings, Senior Technical Writer at Boomi. They discuss Mark’s journey from graphics/web designing into technical writing, how different experiences add to your career path, and tips on documentation planning and organized execution.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore. They discuss Kat's journey from communication officer to technical writing, traits of a technical documentation manager, and tips for companies transitioning towards technical documentation.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Alan Kasim, Documentation Manager at Medallia. They discuss Alan’s career progression into technical writing, how to create high-quality technical content with a non-technical background, and the importance of interdepartmental communication.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Nicola Yap, Technical Writer at Google. They discuss Nicola’s experience with technical documentation at IBM and Google, career progression tips for technical writers, and the key factors of documentation’s success.
In this episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Sree Pattabiraman, Senior Technical Writer at Extreme Networks. They discuss Sree’s journey and career progression into the technical writing industry, the importance of inter-team communication for producing high-quality documentation, and her documentation lifecycle.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Selvaraaju Murugesan, Data Strategist at Kovai. They discuss the role of artificial intelligence (AI) in transforming technical documentation, Selvaraaju’s multi-step technical writing process, and the software and techniques for improving organic traffic.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Louise MacBean, Senior Technical Writer at Ometria. They discuss tips on auditing technical documentation, the importance of analysing the end-user, and how to create easy to understand technical guides.
In this week's episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Matthew Buttler, Senior Technical Writer at Signiant. They discuss the importance of internal communication for document success, how Matthew manages his documentation workflow, and tips on creating effective documentation.
In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Kate Dolan, the Senior Technical Writer at Spotify. They discuss the importance of internal communication for document success, building relationships and engaging with the customers, and tips on managing documentation workflow.
In this week's episode of the Knowledgebase Ninja's Podcast, Gowri Ramkumar is joined by Idan Englander, Technical Writer at Anaconda. They discuss the difference between software and hardware documentation requirements, how to track and analyse client's content success, and how to manage document workflows.
In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Ramesh Aiyyangar, Head of Documentation at Reltio. They discuss key fundamentals of creating high-quality documents, the importance of communication in technical writing, and how customer engagement can derive the innovative solution.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Michael G. Khmelnitsky, Principal Technical Content Developer at Qumulo. They discuss Michael’s approach towards technical documentation, innovations in the industry, and tips on building a promising technical documentation career.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Paulo Victor, a Senior Lead Technical Writer at Nubank. They discuss the concept of documentation engineering, key pillars of quality documentation, and the changing dynamic of the technical writing world.
In this week’s episode of the Knowledgebase Ninja Podcast, Gowri Ramkumar is joined by Robert Delwood, the Lead API Documentation Writer at iManage. They discuss the 33 rules of API Documentation, the fundamentals of creating API documentation, and challenges in creating high-quality technical documents.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jason Christie, Documentation Team Lead at Shopify. They discuss Jason’s experience of working as a documentation team lead at Shopify, how to manage distributed (non-linear) documentation workflows, and how to establish an agile documentation environment.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Andrii Tserkovnyi, Technical Writer at Spryker Systems. They discuss the significance of documentation in any company’s success, the role of technology in revolutionising technical documentation, and key fundamentals to creating quality documentation.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Hannah Gilberg, Director, User Documentation at Navis. They discuss Hannah’s agile documentation workflow, how she coaches her team of technical writers and engineers and Hannah’s tech stack to produce high-quality documents.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Jamie Roddy, Manager of Technical Communications at Sabre Corporation. They discuss Jamie’s approach of recruiting and training technical writers, three key milestones to achieving high-quality documentation and the significance of agile reporting structure.
In this week’s episode of the Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Steve Bream, Lead Documentation Manager at DataStax. They discuss the architect of users' journey through documentation, the importance of teams’ collaboration and tips on improving documentation process and quality.
In this week’s episode of The Knowledgebase Ninjas Podcast, Gowri Ramkumar is joined by Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce. They discuss the API-First, and OAS approach for success in documentation, the importance of thinking like a developer as a technical writer and how open sourcing helps in documentation success.
In this episode of the Knowledgebase Ninjas Podcast, Gowri Kumar is joined by Patrick Hammond, Project Manager DocOps at Adyen. They discuss the strategies to automate documentation, the importance of observing customer feedback and the key factors to documentation success.
Lucie Le Naour, Technical Content Developer at Github, joins us in this episode of Knowledgebase Ninjas Podcast to share her experience of different technical writing work cultures, the difference between technical developers, communicators and translators and how she ensures top quality documentation.
Claire Bremble, Manager Technical Writer at Dude Solutions, joins us in this episode of Knowledgebase Ninjas Podcast to share her user-centric approach towards technical documentation, how she ensures readers acceptance of the document and her tips on improving writing quality.
Mike Pope, Technical Editor at Google, joined us in this episode of Knowledgebase Ninjas podcast to share his three-decade-long journey in technical documentation, his transition from a technical writer to a technical editor, and the rising demand and need for dedicated technical editors for the documentation industry to replace peer review groups.
Sara Tilly, Lead Technical Writer at Infobip, joins us in this episode of Knowledgebase Ninjas to discuss her journey into technical documentation, the process and workflow she currently operates to create effective, user-friendly documentation and the significance of teams’ playing and collaboration in technical writing.
Patrick Martin, Senior Director of Technical Support at Coveo, joined us in this episode of Knowledgebase Ninja Podcast to share his approach towards documentation knowledge management, how he defines documents’ feature functionality and the significance of quality article index for quality documentation.
Nikita Dhulekar, a Business Analyst/Technical Writer at Fluent Commerce, joined us in this episode of Knowledgebase Ninja Podcast to talk about technical documentation's creative process and how it has evolved over the years, and some tips for delivering top quality documentation.
Anne Tarnoruder, the Senior Technical Writer at Synopsys, joins us in this episode of Knowledgebase Ninjas Podcast to share her transition from software developer to technical writer, key insights into the documentation process management, and her way of developing quality documentation.
Dr Anu Singh, Technical Communicator and Speaker at Fiserv, joined us in this episode of Knowledgebase Ninjas Podcast to share her agile, iterative approach of technical writing, the importance of technical writers' and designers' collaboration for quality content development and the significance of writing from a user perspective.
Mandy Patterson, the Senior Technical Writer at Sprout Social, joins us in this episode of Knowledgebase Ninja Podcast to share the creative side of technical communication, how to analyse user personas, and how to create the perfect tone for your document.
Manasi Gandhi, a technical writer at IBM, joins us in this episode of the Knowledgebase Ninjas podcast to share about her passion for writing, her documentation process, and the benefits of creating quality documentation.
Abrar Syed, the Senior Technical Writer at Equiniti India, joins us in this episode of Knowledgebase Ninja to share his journey into technical documentation, his writing protocols and inspirations and shares tips and insights for rising talent.
Rahel Bailie, senior consultant and founder at Content, Seriously Consulting (meetup), joins us in this episode of Knowledgebase Ninja Podcast to share her insights about the strategies in creating content, the crucial requirements that modern content demands, and how strategies help in optimising the content.
Andrew Etter, the Senior Technical Writer at Amazon Web Services, joins us to share his journey in the field of technical writing, his documentation process at Amazon Web Services and how it is necessary to make the content accessible to users.
Sadhana S, Senior Information Developer at IBM, joins us in this episode of Knowledgebase Ninja’s to share her journey into technical documentation, her expertise in various workflows at IBM and key considerations for creating high quality documentation.
Gururag Kalanidhi, Technical writer at Freshworks, joins us to share his journey into technical writing, the significance of formatting and presentation in the documentation and how keeping content simple, direct and precise is the key to success in the world of technical documentation.
Aditi Khanchandani, a technical writer, joined us in the episode of Knowledgeable Ninja to share her journey as a technical writer, her key factors in creating a successful document and the role technology play in the technical documentation.
Marco Cacciacarro, Technical Writer and Tools Specialist of Blackberry join us in the episode of Knowledgebase Ninjas to share tips on optimising documentation, how innovative writing can be more efficient and the future of technical writing.
Preeti Savanur, Principal Technical Writer of OpenText, joins us to share her journey into technical documentation, unique interactive content management process, and views on the effectiveness of technological innovations to ensure the success of a product.
Sreya Dutta, Technical Writer, Developer Documentation at Clover Network - A Fisery Company, joins us in this episode of Knowledgebase Ninja to share her experience on the importance of technical content, the transformation of documentation, and essential factors in creating winning documents.
Emily Mayeski, technical writer of CyberCube, joins us to share her journey into technical writing, her cross-collaborative documentation process and how she treats documentation as a product for best results.
Jordan Stanchev, User Assistance Development Architect at SAP Labs, joins us in this episode of Knowledgebase Ninja to share his journey as a technical writer, his documentation process and his insight on the possible career trajectories for aspiring technical writers.
Arshabhi Rai, Technical Writer at Solace, joins us to share details of his career in technical documentation and content development, his views on user-focused documentation, and his advice to teens who want to pursue a career in writing and documentation.
Sarah Day, Senior Technical Writer at LaunchDarkly joins us on the Knowledgebase Ninjas podcast to talk about her journey into technical documentation, as well as her documentation processes and her responsibilities as a sole technical writer in a startup.
Raghuram Pandurangan, Documentation Chapter Lead at Causeway Technologies joins us to discuss how he got into the documentation process, the factors in creating documentation, and the importance of keeping up to date with the industry as a technical writer.
David Connis, UX/Technical writer at Skuid joins us to discuss how he got into technical and later UX writing, factors to consider during documentation and the process of user-centric practices for quality documentation.
Rick Teplitz, Documentation and Project Manager at Imperva joins us to discuss how he got into the documentation, how setting up a strong relationship base with your customers is an important factor in business and the single best piece of advice he has received.
Ellis Pratt, Director of Cherryleaf joins us to discuss his journey in the documentation, reveals must-have -qualities that complement a technical writer, and the ultimate goal of good documentation.
Naomi Papoushado, director of product content strategy management and UX writer at Gong.io joins us to discuss her experience as a technical and UX writer, shares how focusing on your audience can yield amazing results and the future of technical writing.
Sarah O Keefe, founder, and CEO of Scriptorium Publishing joins us to share her journey into technical documentation, her best-in-class documentation process, and tips on how to develop efficient documentation that minimizes product returns.
Merlin Carter, a Senior Content Writer at Project A, joins us to talk about his roundabout trajectory into documentation, his agile documentation process, and how connectivity with other departments is key.
Tanja Lorber, the Senior Technical Editor at Stegmann System joins us to talk about her rapid love for documentation, how the Scrum framework is their go-to documentation process and how learning from others is the best way to grow.
Jack Molisani, President of ProSpring Technical Staffing joins us to discuss his journey into the documentation. He shares their documentation processes both in ProSpring and Lavacon, learn how marketing and documentation compliment each other.
Andres Altamirano Jeschke, Lead Technical Documentation at SOFHA GmbH joins us to discuss his journey into documentation, he also talks about SOFHA GmbH documentation process, and the most important factors when creating documentation.
Shilpa Garg, Technical Writer at Workday joins us to discuss her journey into technical writing, Shilpa explains Workday’s documentation process, as well as her most important factors when creating documentation…
Raj Kiran, Principal Technical Writer at OpenText joins us to discuss his journey into technical writing and documentation, he explains OpenText's documentation processes, and the most important factor when creating documentation...
David Forsythe, Product Documentation Manager at Mavenlink joins us to discuss his journey into documentation, as well as Mavelink's documentation process, David provided his most important factors when creating documentation...
Aditi Kashikar, Product Documentation Leader at Automation Anywhere joins us to share her journey from a post-graduate diploma in mass communications into technical writing, as well as sharing how she ensures all of her documentation is in line with the product messaging...
Anastasiia Mikhieieva, Senior Technical Writer of GlobalLogic joins us to share her journey into documentation, as well as explaining GlobalLogic’s documentation process and discussing the most important factors when creating documentation...
Gideon Behrensmeyer, Documentation Team Leader of Sisense joins us to discuss, how Sisense are increasing their documentation searchability, how to have more influence on the features and user experience, and using Google Analytics to tailor documentation.
Christopher Gales, Senior Director of Documentation at Splunk joins us to discuss his journey into documentation and how companies now must enter into the conversation about their product.
Sindhu Surenthran, Lead Technical Writer of a Multinational Company joins us to discuss her journey in technical writing, she expertly explains that each company has its own documentation processes. Learn the most important factors to consider when documenting...
Kavitha Kandappan, Manager in Technical Writing at AMD joins us to discuss her journey in technical writing, she also shares their methods on measuring documentation ROI and further this by explaining their documentation review process.
Megan Driscoll, Senior Technical Writer at HubSpot joins us to discuss her journey into the documentation. She also revealed a few of their technical writing processes and also discussed the most important factor to consider when creating documentation.
Tom Johnson, Senior Technical Programmer Writer at Amazon joins us to discuss his journey how did he get into documentation, and as the discussion goes, he also revealed their composition inside their organization and specifically shared important steps about their documentation processes.
Jennifer Lambourne, Knowledge Management Lead at Monzo Bank joins us to discuss her journey into technical writing, sharing Monzo Bank's documentation remit and the most important factor to consider when producing documentation.
Keith Johnson, Technical Writer at InfoPros joins us to discuss how he moved from training into documentation, his three step documentation process and how you can use documentation in the software testing process.
Allan Duquette, Technical Writer at Proposify joins us to discuss how he incorporates humour and illustrative aspects into his documentation, transitioned into technical writing from customer support, and find out why people don't actually want to read what you're writing...
Karissa Van Baulen, Support Specialist at Hotjar joins us to discuss how she shifted from support into documentation, narrating Hotjar's documentation process and a quote, "know who you're writing for".
Colum McAndrew, Technical Community and Knowledge Base Team Manager of Mimecast joins us to discuss how he "fell" into technical communications, his first experience in technical writing, and Mimecast's integration between their product and product marketing team...
André Sato, Lead Technical Writer at Wildlife Studios joins us to discuss how his team JUST focus on internal documentation and how to measure its success.
Gavin Austin, Principal Technical Writer at Salesforce joins us to discuss the goal of Gavin's documentation team, Gavin's route into documentation, and Salesforce's documentation process.
Chris Ward, Technical Writer at Ethereum joins us to discuss his journey from developing into writing, the difficulty in getting accurate documentation related success metrics, using documentation internally.
Aaron Collier, Senior Technical Writer at Kiwi.com joins us to discuss the intersection between support and marketing, how to prioritise focus based on usage and the advise he would give to his 20 year old self.
Nick Wittaker, Documentation Manager at Wolters Kluwer joins us to discuss how knowing multiple languages helps with technical writing, cutting down on unnecessary words and being clear and concise.
Nibu Thomas, Associate Director at Whatfix joins us to discuss how his support team's involved in the product development process, contextual content and why technical writers should write less.
Khurshid Alam, Documentation Lead at Quick Heal Technologies joins us to discuss migrating support from .pdf to a CMS, generating organic traffic and their agile documentation process.
Daniele Procida, Community & Documentation Manager at Divio AG joins us to discuss how documentation doesn't have to be just one thing... it is actually multiple: tutorials, how-to guides, and reference material to name just a few.
Arjan Ros, Product Director at Reynen Court LLC joins us to discuss how he got into documentation, how to work with expert writers and who he brings in to collaborate on documentation.
Saravana Kumar, CEO at Kovai.co and Document360 joins us to understand why he choose to build Document360, how he initially got into and the benefits of proper documentation.
Gowri Ramkumar, host of the Knowledgebase Ninjas podcast joins us to share why she started this podcast and why you should subscribe.