Practice THAT! | RACGP NSW&ACT: Recent Episodes
Practice THAT! | RACGP NSW&ACT
An RACGP NSW&ACT initiative that provides Practice Managers with expert information and practical advice that will assist the Practice Manager in their support of General Practitioners.
Contact: practicethatpodcast@gmail.com
Employer obligations. Tracey Gardiner, Senior trainer with Health Industry Employment Services joins Anne Davis.
Resources: Health Industry Employment services healthindustryes.com.au/
Business owner agreements. Stuart Chan, a Partner with Cutcher & Neale, an accountancy and finance firm joins RACGP NSW&ACT’s, Anne Davis.
Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this podcast without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.
Telephone de-escalation. Anne Davis is joined by Tracey Gardiner, a senior trainer with Health Industry Employment Services.
Resources: Health Industry Employment services healthindustryes.com.au/
Employment Contracts. Vanessa James-McPhee, Principal Consultant and workplace advisor at Health Industry Employment Services joins Anne Davis.
Resources: Health Industry Employment services https://healthindustryes.com.au/
Occupational violence prevention. Tracey Gardiner, Senior trainer with Health Industry Employment Services joins Anne Davis.
Resources: Health Industry Employment services healthindustryes.com.au/
A financial strategy - 4 Ways to Grow. Stuart Chan, a Partner with Cutcher & Neale, an accountancy and finance firm joins RACGP NSW&ACT Faculty Manager, Anne Davis.
Cashing out annual leave. Anne Davis is joined by Vanessa James-McPhee, Principal Consultant and workplace advisor at Health Industry Employment Services.
Resources: Health Industry Employment services healthindustryes.com.au/
Lean Management. Paresh Dawda, Founder of Prestantia Health and Co-founder of Next Practice Deakin joins Anne Davis.
Resources: Prestantia Health https://prestantiahealth.com
Creating employment foundations that support practice managers and employers. Anne Davis is joined by the Director of Health Industry Employment Services, George Sotiris.
AusVaxSafety. Michelle Fernandez, senior policy analyst with the Immunisation Unit with Health Protection NSW at NSW Health joins Anne Davis.
Resources: AusVaxSafety: https://www.ausvaxsafety.org.au/ National Centre for Immunisation Research and Surveillance (NCIRS): https://www.ncirs.org.au/ SmartVax: https://www.smartvax.com.au/ VaxTracker: https://www.vaxtracker.net/ AusVaxSafety safety data: https://www.ausvaxsafety.org.au/safety-data
Understanding the cost of a consultation. Anne Davis is joined by Stuart Chan, a Partner with Cutcher & Neale, an accountancy and finance firm.
Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this podcast without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.
Importance of reading the HPSS and Nurses Award. Anne Davis speaks with George Sotiris, Director of Health Industry Employment Services.
Budgeting. Stuart Chan is a Partner with Cutcher & Neale, an accountancy and finance firm and joins Anne Davis for this episode.
Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this seminar without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.
Changing PPE with COVID. Anne Davis is joined by Madeline Jammal. Madeline is the practice manager and practice owner of Hills Family GP in Sydney and was recognised with the Barbara Meredith Memorial Award in 2017 and the NSW&ACT AAPM 2017 Practice Manager of the Year.
Resources: Healthcare worker COVID-19 exposure risk assessment matrix for fully vaccinated staff - https://www.racgp.org.au/FSDEDEV/media/documents/RACGP/Coronavirus/NSW-Health-Risk-Matrix-for-HCW-Exposure-8_10-Vaccinated.pdf
Healthcare worker COVID-19 exposure risk assessment matrix for unvaccinated or partially vaccinated staff https://www.racgp.org.au/FSDEDEV/media/documents/RACGP/Coronavirus/NSW-Health-Risk-Matrix-for-HCW-Exposure-8_10-unvaccinated.pdf
Managing information. Anne Davis is joined by Zoe Edema, practice manager with Carnegie Medical Centre.
The importance of a risk assessments. Angela Mason, a risk manager with Avant with valuable history as a registered nurse and practice manager joins Anne Davis.
Resources:
AVANT Protect your practice - https://www.avant.org.au/PracticeManager/Protect-Your-Practice/WHS/Work-Health-Overview/
COVID-19 Vaccination program update. Mareeka Hair, manager of the COVID 19 Vaccination program with Health Protection NSW joins Anne Davis.
Resources: ATAGI Recommendations on the use of a 3rd primary dose of COVID-19 vaccine in individuals who are severely immunocompromised -https://www.health.gov.au/sites/default/files/documents/2021/10/atagi-recommendations-on-the-use-of-a-third-primary-dose-of-covid-19-vaccine-in-individuals-who-are-severely-immunocompromised_1.pdf
ATAGI Clinical guidance on use of COVID-19 vaccine in Australia in 2021 (v7.3) - https://www.health.gov.au/sites/default/files/documents/2021/10/covid-19-vaccination-atagi-clinical-guidance-on-covid-19-vaccine-in-australia-in-2021.pdf
AIR immunisation medical exemption form (IM011)- https://www.servicesaustralia.gov.au/organisations/health-professionals/forms/im011
COVID-19 Vaccine medical contraindication - https://www.health.nsw.gov.au/Infectious/covid-19/vaccine/Documents/covid-19-vaccine-contraindication.pdf
ATAGI clinical guidance on COVID-19 vaccine in Australia in 2021 - https://www.health.gov.au/resources/publications/covid-19-vaccination-atagi-clinical-guidance-on-covid-19-vaccine-in-australia-in-2021
A Practice Manager Story. Anne Davis is joined by Gail Lloyd, the Practice manager with the Junction Street Family Practice and NSW Committee member of the Australian Association of Practice Management.
Managing others whilst holding it together. Gail Lloyd, Practice manager with the Junction Street Family Practice on NSW’s south coast and NSW Committee member of the Australian Association of Practice Management joins Anne Davis.
Zoe Edema walks us through the value of having a written vision for the business, and the “how to” to create one. Zoe is the practice manager with Carnegie Medical Centre.
A discussion on the Importance and benefits of agreements between people and between entities. Anne Davis is joined by Stuart Chan, Partner with Cutcher & Neale.
Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this seminar without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.
Business Structures for Medical Practices. Stuart Chan, Partner with Cutcher & Neale walks us through the different structure options for medical practices and what practice managers need to know .
Disclaimer: The material contained in this podcast is in the nature of general comment only, and neither purports, nor is intended to be advice on any particular matter. Persons should not act or rely upon any information contained in or implied by this seminar without seeking appropriate professional advice which relates specifically to his/her particular circumstances. Cutcher & Neale expressly disclaim all and any liability to any person, whether a client of Cutcher & Neale or not, who acts or fails to act as a consequence of reliance upon the whole or any part of this presentation.
NSW pharmacist vaccination program 2021. Dennis Meijer, Senior Policy Analyst at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.
Resources: NSW Pharmacist Vaccination Standards https://www.health.nsw.gov.au/immunisation/Documents/pharmacist-new-standard.pdf Ministry of Health Immunisation Unit: MOH-VaccReports@health.nsw.gov.au Pharmacy Council of NSW – major complaints or concerns https://www.pharmacycouncil.nsw.gov.au/complaints-and-concerns
Effective systems management and COVID. Michelle Redford, general practitioner at Blackbutt Doctors Surgery in Newcastle.
COVID strategy in General Practice. Anne Davis is joined by Zoe Edema, practice manager with Carnegie Medical Centre and AAPM’s Victorian Practice Manager of the Year 2020.
Vaccinating away from the practice. Michelle Fernandez, Senior Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.
Resources: National Vaccine Storage Guidelines – ‘Strive for 5’ https://www.health.gov.au/resources/publications/national-vaccine-storage-guidelines-strive-for-5 Public Health Units – 1300 066 055
Employee Engagement Structures. Wes O’Donnell, National Workplace Relations Manager with HR Assured joins Anne Davis.
Resources: https://www.hrassured.com.au/
Sexual Harassment in the workplace. Wes O’Donnell, National Workplace Relations Manager with HR Assured joins Anne Davis.
Resources: https://www.hrassured.com.au/
Importance and process of reporting adverse events following an immunisation (AEFI). Dennis Meijer, Senior Policy Analyst at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.
Resources: National Adverse Event Following Immunisation (AEFI) reporting form: https://www.tga.gov.au/form/national-adverse-events-following-immunisation-aefi-reporting-form NSW Health webpage on Adverse Events Following Immunisation (AEFI): https://www.health.nsw.gov.au/immunisation/Pages/aefi.aspx#bookmark6 Adverse Event Following Immunisation control guideline https://www.health.nsw.gov.au/Infectious/controlguideline/Pages/adverse.aspx#1 COVID Vaccine information https://www.health.gov.au/initiatives-and-programs/covid-19-vaccines COVID AEFI advice: https://www.health.nsw.gov.au/Infectious/covid-19/vaccine/Pages/clinicians.aspx . AusVaxSafety: https://www.ausvaxsafety.org.au/ Department of Health AEFI annual reports: https://www1.health.gov.au/internet/main/publishing.nsf/Content/cda-aefi-anrep.htm Database of Adverse Event Notifications (DAEN): http://apps.tga.gov.au/PROD/DAEN/daen-entry.aspx NSW Public Health Act (Schedule 1): https://legislation.nsw.gov.au/view/html/inforce/current/act-2010-127#sch.1 Australian Immunisation Handbook: https://immunisationhandbook.health.gov.au/resources/handbook-tables/table-common-side-effects-following-immunisation-for-vaccines-used-in-the NSW Immunisation Service: https://www.ncirs.org.au/nswiss NSWISS Immunisation Advice Line (1800 679 477)
Professional development. Anne Davis is joined by Zoe Edema, practice manager with Carnegie Medical Centre and AAPM’s Victorian Practice Manager of the Year 2020.
Part 2 of 2 Emerging risks. Patient identification, complaints and receiving a Medicare letter. Angela Mason-Lynch, risk advisors with Avant joins Anne Davis
Please note: Case mentioned during this episode is Idameneo v heisse, not Idameneo verses Gross
RACGP resources: https://www.racgp.org.au/running-a-practice/practice-management/business-operations/general-practice-a-safe-place
Part 1 of 2 Emerging risks. The angry patient. Angela Mason-Lynch, risk advisors with Avant joins Anne Davis
RACGP resources: https://www.racgp.org.au/running-a-practice/practice-management/business-operations/general-practice-a-safe-place
Team Culture. Anne Davis is joined by Bek Hooley, practice manager with Barton Lane Practice in Tamworth and AAPM’s NSW Practice Manager of the Year 2020.
Managing COVID Vaccinations. Claire Ford, Business Manager and Maria Davies, Practice Manager of Terrigal and Avoca Beach Medical Centre join Anne Davis to discuss how they are managing the COVID vaccinations in their practice.
Mandatory reporting of AIR and accessing PRODA. Michelle Fernandez, Senior Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.
Resources: PRODA being switched off: https://www.servicesaustralia.gov.au/organisations/health-professionals/news/authentication-file-ending-make-move-proda-now
How to add records for individuals without a Medicare number (page 29 of presentation): http://medicareaust.com/MODULES/AIR/AIRM04/index.html
PRODA for individual access: https://www.cesphn.org.au/documents/population-health/immunisation-1/3648-accessing-air-using-proda-individuals-user-guide-july-2020-v1-0-3/file
PRODA for organisational access: https://www.phnimmunise.org.au/assets/resources-public/Accessing-AIR-using-PRODA-Organisations-User-Guide-July-2020-V1-0.pdf
Australian Immunisation Register contact numbers: General enquiries 1800 653 809 AIR site helpdesk 1300 650 039 eBusiness (HPOS & PRODA) 1800 700 199
COVID-19 vaccination training program: https://www.health.gov.au/covid-19-vaccination-training-program
A Practice Manager story. Bek Hooley, practice manager with Barton Lane Practice in Tamworth and AAPM’s NSW Practice Manager of the Year 2020 joins Anne Davis.
Sarah Pryor talks about post COVID management and the value of networking, learning and the Practice Owners National Conference with Anne Davis.
A Practice Manager story. Zoe Edema, practice manager with Carnegie Medical Centre and AAPM’s Victorian Practice Manager of the Year 2020 joins Anne Davis.
Principles of vaccine storage and cold chain management. Michelle Fernandez, Senior Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.
2021 Influenza vaccination ordering. Moneik Borsovszky, Senior Immunisation Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.
Practice to Practice. Dr Michael Clements, Townsville Practice Owner joins Anne to talk about the Practice to Practice pilot program.
Resources: Practice to Practice website: https://www.racgp.org.au/practicetopractice Practice to Practice case studies: https://www.racgp.org.au/the-racgp/faculties/rural/practice-to-practice/case-studies NewsGP column: https://www1.racgp.org.au/newsgp/gp-opinion/new-racgp-program-to-boost-access-to-national-gp-c 2020 Rural GP Summit: https://www.racgp.org.au/the-racgp/faculties/rural/advocacy-and-research/racgp-rural-gp-summit RACGP Rural: https://www.racgp.org.au/the-racgp/faculties/rural
Data value during COVID Katrina Otto, Managing Director and Owner of Train IT Medical joins Anne Davis.
Resources: Link to Train IT Medical: https://trainitmedical.com.au/ Katrina's free resources: https://trainitmedical.com.au/resources-and-support/ Train IT Medical Online Courses: https://courses.trainitmedical.com.au/ About Katrina: https://trainitmedical.com.au/about/
Planning for NSW 2021 Influenza vaccination program. Moneik Borsovszky, Senior Immunisation Project Officer at the Immunisation Unit of Health Protection NSW at NSW Health joins Anne Davis.
Resources: Vaccine Centre: https://nsw.tollhealthcare.com/ Cold chain audit in Strive for 5. https://www.health.gov.au/resources/publications/national-vaccine-storage-guidelines-strive-for-5-appendix-2-vaccine-storage-self-audit Links to posters for vaccine fridges: https://www.health.gov.au/resources/collections/national-vaccine-storage-guidelines-resource-collection#posters
Update on NSW personal injury compensation activities. Liane Steele, Manager of Clinical Standards and Practice with SIRA joins RACGP’s Anne Davis.
Resources: AMA Fees List contact: email at feeslist@ama.com.au or by phone on 02 6270 5400
Current SIRA fees: https://www.sira.nsw.gov.au/resources-library/list-of-sira-publications/accordion/workers-compensation-publications/_nocache#accordion-586766 and https://www.sira.nsw.gov.au/__data/assets/pdf_file/0010/951139/SIRA-rates-for-General-Practitioners-2021.pdf
SIRA certificate of capacity/certificate of fitness: [https://www.sira.nsw.gov.au/__data/assets/pdf_file/0004/325579/SIRA08719-Certificate-of-capacity-certificate-of-fitness-for-work.pdf]
SIRA CONTACT: SIRA at contact@sira.nsw.gov.au
Report: [https://www.sira.nsw.gov.au/__data/assets/pdf_file/0008/950678/Healthcare-Review-Final-Report.pdf/_nocache ]
2021 influenza vaccination program Dennis Meijer, senior policy analyst with the Immunisation Unit of the Health Protection NSW at NSW Health
Resources: Immunisation page: https://www.health.nsw.gov.au/immunisation/ Immunisation Toolkit for General Practices: https://www.health.nsw.gov.au/immunisation/Publications/gp-toolkit.pdf Cold chain learning module: https://nswhealth.seertechsolutions.com.au/public_content/HETICP/HETI/CCMWebv3/story_html5.html Public Health Units: 1300 066 055 https://www.health.nsw.gov.au/Infectious/Pages/phus.aspx
NSW Health’s Mareeka Hair, manager of the COVID 19 Vaccination program with Health Protection NSW joins Anne to discuss the COVID-19 vaccine.
DISCLAIMER - As of last week the UQ vaccine has ceased trials due to a number of false positive HIV tests. Subsequently Australia has increased our vaccines purchase quantities from other providers
Resources: The Australian Technical Advisory Group on Immunisation (ATAGI) has developed preliminary advice on priority population groups: https://www.health.gov.au/news/preliminary-advice-from-atagi-on-general-principles-for-the-covid-19-vaccination-program
Australian COVID-19 Vaccination Policy: https://www.health.gov.au/resources/publications/australian-covid-19-vaccination-policy
Anne Davis is joined by Michelle Fernandez, Senior Project Officer with the Immunisation Unit of the Health Protection Unit in NSW. This episode is an introduction to immunisations and it will be a series of podcasts in collaboration with NSW Health.
Tony Lawrence of SafetyPlus Risk Management joins Anne to discuss workplace safety and the practice manager’s responsibilities.
Tony has worked for over 30 years as a health and safety professional with public and private employers including Tafe NSW, WorkCover and industry associations. As a consultant he has a variety of clients throughout the health and community sector including NSW Health, in home care services and not-for-profits. He has extensive experience in assisting businesses develop their health and safety systems for accreditation and is retained by a range of organisations to undertake internal audits in preparation for the accreditation audits.
David Wenban, Managing Director of Australian Health Industry Group joins Anne Davis to provide expert and practical advice around workplace claims.
Resources: https://www.ahig.com.au/ https://www.fairwork.gov.au/awards-and-agreements
Anne Davis is joined by David Wenban (AHIG) to share his tips on how to plan for an employee returning to work after an injury.
Resources: https://www.ahig.com.au/ https://www.fairwork.gov.au/awards-and-agreements
Anne Davis is joined by Dr Monica Moore, a GP with a full-time psychotherapy practice to discuss how practice managers can support GPs to maintain their wellbeing, particularly during the recovery period following a disaster.
Resources https://www.gpcounsellingtraining.com.au/ https://www.headsup.org.au/supporting-others/if-you-manage-others
Anne is joined by Margaret Banks, Director of the National Standards Program with the Australian Commission on safety and quality in health care. In this episode Margaret and Anne discuss the impact COVID has had on the accreditation of general practices.
Resources: The National General Practice Accreditation Scheme https://www.safetyandquality.gov.au/our-work/primary-health-care/national-general-practice-accreditation-scheme
Advice line email for any enquiries or questions accreditation@safetyandquality.gov.au
Ashlea Broomfield, General Practitioner joins Anne to talk about how Practice Managers can support GPs to maintain their wellbeing.
Resources: Mayo Clinic | Executive Leadership and Physician Well-being: Nione Organisational Strategies to Promote Engagement and Reduce Burnout https://www.mayoclinicproceedings.org/article/S0025-6196(16)30625-5/abstract
JAMA Internal Medicine | The Business Case for Investing in Physician Well-being https://jamanetwork.com/journals/jamainternalmedicine/article-abstract/2653912
Anne is joined by Dianne Batterham, experienced practice manager. Di shares her experience in disaster preparation using the emergency response planning tool (ERPT) software.
Resources: Emergency preparedness, response and recovery: https://www.racgp.org.au/running-a-practice/practice-management/managing-emergencies-and-pandemics/emergency-response-planning-tool ERPT by Healthpoint ANZ – 1800 008 384, help@healthpointanz.com.au
Penny Taylor joins Anne again, looking at OMO, RO & RA. Lots of useful phone numbers and links in the resources!
Resources: HPOS – Managing delegations - https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/hpos/resources/managing-delegations) Provider Digital Access (PRODA) Help Desk: 1800 700 199 Health Professional Online Services (HPOS) Help Desk: 1800 723 471 Healthcare Identifier Service (HI) Help Desk: 1300 361 457 for help registering an organisation in the My Health Record and the HI Service. eBusiness Service Centre 1800 700 199 for help relating to progress of a NASH PKI Certificate request My Health Record Practice Manager Handbook - https://www.myhealthrecord.gov.au/sites/default/files/csr295_-_mhr_practice_manager_handbook_0.pdf?v=1569557904 My Health Record Practice Manager Registration Guide - https://www.myhealthrecord.gov.au/sites/default/files/csr295_-_mhr_practice_manager_registration_guide_0.pdf?v=1569558058
Anne is joined by Penny Taylor, Digital Health team member at Capital Health Network to discuss the basics of PRODA and HPOS.
Resources Identity Documents you need before you start: https://www.servicesaustralia.gov.au/organisations/business/services/provider-digital-access-proda/how-register-individual-account/identity-documents-you-need-before-you-start
Provider Digital Access (PRODA) Help Desk: 1800 700 199
Health Professional Online Services (HPOS) Help Desk: 1800 723 471
Healthcare Identifier Service (HI) Help Desk: 1300 361 457 for help registering an organisation in the My Health Record and the HI Service.
eBusiness Service Centre 1800 700 199 for help relating to progress of a NASH PKI Certificate request
My Health Record Practice Manager Handbook: https://www.myhealthrecord.gov.au/sites/default/files/csr295_-_mhr_practice_manager_handbook_0.pdf?v=1569557904
My Health Record Practice Manager Registration Guide: https://www.myhealthrecord.gov.au/sites/default/files/csr295_-_mhr_practice_manager_registration_guide_0.pdf?v=1569558058
Jodie Meaker, Practice Manager of Bega Valley Medical Practice joins Anne to reflect on her practice’s approach to disaster management.
Dr Rebecca Stewart, GP and Clinical Lead in Pathways, information and Data Systems with RACGP joins Anne to discuss the Practice Experience Program (PEP).
Resources
Practice Experience Program: https://www.racgp.org.au/education/imgs/fellowship-pathways/fellowship-programs-for-imgs/practice-experience-program
FAQs: https://www.racgp.org.au/education/imgs/fellowship-pathways/fellowship-programs-for-imgs/practice-experience-program/practice-experience-program-standard-stream/faqs
Brett McPherson joins Anne to discuss how to create a relevant chart of accounts to improve the effectiveness of reporting.
Brett McPherson joins Anne to discuss the top finance KPIs a Practice Manager can use to improve performance in the practice.
Brett McPherson, Practice Management Consultant joins Anne Davis to explain how finding an additional 15 minutes per day can generate $10k per annum.
Brett McPherson, Practice Management Consultant joins Anne Davis to explain how lean management can be applied in a practical setting.
Resources: Lean management summary https://www.racgp.org.au/FSDEDEV/media/documents/RACGP/Coronavirus/Practice-That-Lean-Management-July-2020.pdf
Jacquie Morgan, Practice Manager discusses the Rusden Street Medical Practice experience with the trial of eScripts.
Resources: Electronic Prescribing FAQs - https://developer.digitalhealth.gov.au/resources/faqs/electronic-prescribing-frequently-asked-questions
Brett McPherson Practice Management Consultant joins Anne Davis to introduce and explain the concept of lean management.
Resources:
Lean management summary https://www.racgp.org.au/FSDEDEV/media/documents/RACGP/Coronavirus/Practice-That-Lean-Management-July-2020.pdf
Procedural Grants Program expert Cheryl Shepley joins Anne Davis to explain the program which has been designed with training for rural GPs in mind.
Resources: https://www.racgp.org.au/the-racgp/faculties/rural/education-and-training/training-grants
If you have any questions about the program, please phone the RPGP team on 1800 636 764 or send an email to rural.procedural.grants@racgp.org.au.
Anne Davis is joined by Helena Goczol, RACGP NSW&ACT CPD Program Coordinator to discuss CPD accredited activities and the opportunities for GPs to self-record.
Resources: RACGP CPD 2020-22 Triennium: FAQ’s, GP handbook, Managing MY CPD, https://www.racgp.org.au/education/professional-development/qi-cpd/2022-triennium
David joins Anne Davis, RACGP NSW&ACT Faculty Manager to discuss resilience and recovery for Practice Managers.
David Younger is a Clinical Psychologist and Independent Consultant with extensive experience providing support and assistance to communities, agencies and organisations throughout Australia affected by natural disasters and emergencies. David is passionate about self-care and wellbeing and developed a Strengthening Resilience Program for the DHHS Health Protection Branch. Outside of emergencies and psychosocial recovery, David works in private practice as a clinician/therapist providing treatment to adults and adolescents across a broad range of mental health and general life challenges.
For a full summary of David’s project’s and psychosocial recovery experience from 2009 – 2020, refer to the link below: https://www.davidyoungerpsychology.com.au/bio/
David Younger Psychology Contact details: M: 0401 490 433 F: 03 9086 4154 E: enquiries@dypsychology.com.au
The RACGP CPD program is to support GP's in their delivery of quality care to their patients. Helena Goczol, RACGP NSW&ACT CPD Program Coordinator joins Anne Davis to discuss CPD in the new 2020-22 transitional triennium.
Resources: RACGP CPD 2020-22 Triennium: FAQ’s, GP handbook, Managing MY CPD, https://www.racgp.org.au/education/professional-development/qi-cpd/2022-triennium
GP Synergy’s Catherine Casey (Deputy Director of Education and Training) joins Anne Davis to discuss the role the practice manager has in ensuring that that the GPs in training see a comprehensive range of patients.
References
“General practitioners and general practice registrars: A comparison of clinical activity” https://www.racgp.org.au/afp/2016/may/general-practitioners-and-general-practice-registrars-a-comparison-of-clinical-activity/
“BEACH data on General Practice in Australia” https://ses.library.usyd.edu.au/bitstream/2123/15514/5/9781743325148_ONLINE.pdf
Anne Davis, RACGP NSW&ACT talks with Sarah Pryor, Practice Manager speaks of the challenges of having doctors learning to be GPs in the practice and how to ensure a quality management approach.
The JobKeeper Payment scheme is a temporary subsidy for businesses significantly affected by the impact of COVID-19. Anne Davis, RACGP NSW&ACT is joined by David Wenban, Managing Director of AHIG to explain the eligibility criteria for business and employees, the impacts and the management of this payment.
Resources: https://www.ahig.com.au/ https://www.ato.gov.au/general/JobKeeper-Payment/
Australian Health Industry Group’s David Wenban joins RACGP’s Anne Davis on this episode. David walks us through the key points and challenges of redundancy and provides valuable recommendations for the Practice Manager.
Resources: https://www.ahig.com.au/ www.fairwork.gov.au
One of the challenges of managing a general practice is managing staff to meet the needs of the business. David Wenban (AHIG) joins Anne this episode to provide expert advice and practical advice around changing employee’s hours to meet the needs of the practice.
Resources: https://www.ahig.com.au/ https://www.fairwork.gov.au/awards-and-agreements
Practice Managers may feel responsible for everyone in the practice and forget to look after themselves. Marion McKay, Human Resource Consultant with extensive experience as a Practice Manager joins Anne Davis, RACGP NSW&ACT to talk about self-care for managers. Marion offers a range of tips and resources for the Practice Manager to assist in the journey of self-care, including 5 Ways to Wellbeing and the Anxiety Workbook.
Resources: 5 Ways to Wellbeing website https://5waystowellbeing.org.au/ The Black Dog Institute https://www.blackdoginstitute.org.au/education-services/workplaces/ https://www.blackdoginstitute.org.au/education-services/health-professionals/clinical-resources/ https://www.blackdoginstitute.org.au/education-services/workplaces/mental-health-toolkit/ RUOK ‘A conversation could change a life’ https://www.ruok.org.au/ https://www.ruok.org.au/how-to-ask https://www.ruok.org.au/every-day-resources Corona Virus Mental Wellbeing Support Service https://coronavirus.beyondblue.org.au/ Corona Virus Anxiety Workbook – A VALUABLE RESOURCE https://www.depauw.edu/files/resources/coronavirus-anxiety-workbook.pdf Mel Robbins – The 5 Second Rule – ‘The 5 Second Rule is simple. If you have an instinct to act on a goal, you must physically move within 5 seconds or your brain will kill it.’ https://melrobbins.com/five-elements-5-second-rule/ Beyond Blue www.beyondblue.org.au The Conflict Resolution Network www.crnhq.org Promodoro Technique https://francescocirillo.com/pages/pomodoro-technique
GP Synergy’s Lucinda Coble joins RACGP’s Anne Davis on this podcast. Lucinda is a Practice Liaison and Support Officer with extensive experience in practice management and payroll and joins this episode to discuss paying GP registrars.
Resources: AMS-Aboriginal Medical Service
NTCR https://gpra.org.au/ntcer/ GPRA https://gpra.org.au/ GPSA https://gpsupervisorsaustralia.org.au/ Questions about this content please contact your relevant RTO, for NSW&ACT this is GP Synergy
Discussions with Bev Lazzarou, Senior Project Officer for Women’s Domestic Violence Court Advocacy Program of Legal Aid NSW and Kim Du Ross, A/ Assistant Manager at NSW Domestic Violence Line. Bev and Kim join Anne Davis on this episode to provide practical advice and resources to effectively support staff and patients exposed to domestic violence.
Resources: https://coronavirus.dcj.nsw.gov.au/services/domestic-and-family-violence https://itstimetotalk.net.au/wp-content/uploads/2014/02/GP-Toolkit-2014.pdf https://www.facs.nsw.gov.au/domestic-violence/helpline
State based services: 1800RESPECT (National): 1800 737 732 DVLine: 1800 656 463 WDVCAS (Women’s Domestic Violence Advocacy Services): 1800 938 227 Men’s Referral Service (run by No To Violence): 1300 766 491 MensLine Australia: (03) 8371 2851
Anne Davis, RACGP NSW&ACT is joined by Angela Mason, a risk manager with Avant. Angela joins this episode to provide practical advice to Practice Managers to effectively support their GPs with telehealth consultations.
Resources:
https://www.avant.org.au/Resources/Public/Coronavirus/
https://www.racgp.org.au/FSDEDEV/media/documents/Clinical%20Resources/Guidelines/Guide-to-providing-telephone-and-video-consultations.pdf
https://www.racgp.org.au/FSDEDEV/media/documents/Clinical%20Resources/Guidelines/Telephone-and-video-consultations-in-general-practice-Flowcharts.pdf
https://www.racgp.org.au/FSDEDEV/media/documents/Running%20a%20practice/Security/Using-email-in-general-practice-fact-sheet.pdf
Anne Davis, RACGP NSW&ACT is joined by Liane Steele, Manager for Clinical Standards and Recovery at the State Insurance Regulatory Authority in NSW. Liane joins this episode to provide the latest workers compensation updates in response to COVID-19.
This episode was recorded on Wednesday 22 April 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Recently the NSW Government passed new regulations allowing for the supply of medicines based on the image of a prescription. In this podcast session Anne Davis, NSW&ACT Faculty Manager is joined by Monique Reyes, Principal Project Officer for the Review of Poisons and Therapeutic Goods Legislation, Legal regulatory Services at NSW Ministry of Health to detail these temporary measures that have been put in place to support patients, prescribers and pharmacists during COVID-19.
Resources: List of medicines in Appendix D in NSW: https://www.health.nsw.gov.au/pharmaceutical/Pages/sch4d.aspx Factsheet for prescribers: https://www.health.nsw.gov.au/pharmaceutical/Factsheets/prescribers-prescription-factsheet.pdf
This episode was recorded on Wednesday 22 April 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
The Federal Government is continuing to review the MBS items, as of this week there are more items relating to bulk billing and practice nurse items. In this podcast session Anne Davis, NSW&ACT Faculty Manager is joined by Brett McPherson, an experienced Practice Manager Consultant to detail the MBS changes.
Resources: Bulk billing incentives items, and Practice nurse items: http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/News+2020-04-20 Home Medicine Reviews: https://www.ppaonline.com.au/
This episode was recorded on Wednesday 22 April 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Earlier this year the Federal Government implemented changes to the incentive programs. In this podcast session Anne Davis, NSW&ACT Faculty Manager is joined by Brett McPherson, an experienced Practice Manager Consultant to discuss WIP and the Quarterly Confirmation Statement.
Resources: https://www.servicesaustralia.gov.au/organisations/health-professionals/services/medicare/workforce-incentive-program-wip-practice-stream https://www.racgp.org.au/FSDEDEV/media/documents/Faculties/NSW/WIP.pdf
Anne Davis, RACGP NSW&ACT talks with Dr Nathan Pinskier. Nathan is a general practitioner with skills and interest in information technology in general and ehealth in particular. While practice managers have been aware of telehealth for some time, in this COVID environment and the new MBS items there is a need for more learning. This podcast focuses on video consultations from a management perspective with a range of topics discussed including the technology and regulations around the software, the practicalities, and the systems a manager needs to develop to ensure it is managed efficiently.
Resources: https://www.health.gov.au/resources/publications/covid-19-national-health-plan-primary-care-package-mbs-telehealth-services-and-increased-practice-incentive-payments https://www.health.gov.au/sites/default/files/documents/2020/03/covid-19-national-health-plan-primary-care-fast-track-electronic-prescribing_0.pdf https://www.racgp.org.au/FSDEDEV/media/documents/Clinical%20Resources/Guidelines/Guide-to-providing-telephone-and-video-consultations.pdf https://www.racgp.org.au/running-a-practice/technology/business-technology/using-email-in-general-practice http://www.mbsonline.gov.au/internet/mbsonline/publishing.nsf/Content/Factsheet-TempBB
For feedback please contact practicethatpodcast@gmail.com
Anne Davis, NSW&ACT Faculty Manager continues the COVID series with Margaret Banks, Director, National Standards Program at the Australian Commission on Safety and Quality in Health Care. During this session Anne and Margaret discuss the recent changes made around General Practice accreditation.
Resources: https://www.safetyandquality.gov.au/our-work/primary-care/national-general-practice-accreditation-scheme#accreditation---responding-to-extraordinary-circumstances-arising-from-covid-19-pandemic
This episode was recorded on Thursday 2 April 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may longer be current by the time of listening.
On 29 March 2020 the Federal Government announced changes to the PIP that will support general practices to remain open so they can enable face to face consultation and delivery of care. In this podcast session Anne Davis, NSW&ACT Faculty Manager is joined by Brett McPherson, an experienced Practice Manager Consultant to detail the changes to the PIP that took effect on 30 March 2020.
Resources: https://www.health.gov.au/resources/publications/coronavirus-covid-19-primary-care-package-practice-incentive-payments
This episode was recorded on Tuesday 31 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Anne Davis, RACGP NSW&ACT continues the COVID series with Penny Burns, a General Practitioner with extensive experience in disaster management. During this session Anne and Penny discuss how practice managers can ensure that the reception space is safe for staff and patients from an infection control approach.
This episode was recorded Saturday 28 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Anne Davis, RACGP NSW&ACT continues the COVID series with Penny Burns, a General Practitioner with extensive experience in disaster management. During this session Penny walks us through how we got here, the future of COVID-19 and what our new normal may look like.
This episode was recorded Saturday 28 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Anne Davis, RACGP NSW&ACT continues the COVID series with Angela Mason, a risk manager with Avant and Georgie Haysom, Lawyer and Head of Avant's research, education and advocacy. During this session Anne, Angela and Georgie discuss WHS issues for practice managers during this uncertain time.
Resources: www.avant.org.au/Resources/Public/Coronavirus/
This episode was recorded on Friday 20 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Anne Davis, RACGP NSW&ACT continues the COVID series with Jan Fizzell; Jan is a Medical Advisor at the office of the Chief Health Officer at NSW Health. This podcast session covers considerations in regards to closure should a staff member test positive for COVID-19.
Information on stimulus packages for small businesses (will be continually updated): www.racgp.org.au/running-a-practice/practice-resources/practice-tools/financial-assistance-for-practices
This episode was recorded on Friday 27 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Anne Davis, RACGP NSW&ACT continues the COVID series with Liane Steele; Liane is the Manager Treatment and Recovery Health Policy, Prevention and Supervision for State Insurance Regulatory Authority. This podcast session covers workers compensation consultations during this pandemic.
The amended Fees Order is available on the SIRA website at https://www.sira.nsw.gov.au/__data/assets/pdf_file/0011/613001/Medical-Practitioner-Fees-Order-2020-No-2.pdf
This episode was recorded on Thursday 26 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Anne Davis, RACGP NSW&ACT continues the COVID series with Angela Mason, a risk manager with Avant and Georgie Haysom, Lawyer and Head of Avant's research, education and advocacy. During this session Anne, Angela and Georgie discuss what to do in the case of a staff member testing positive to COVID-19, for the staff member diagnosed as well as other staff members and your patients.
Resources: https://www.avant.org.au/Resources/Public/Coronavirus/
This episode was recorded on Friday 20 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
Anne Davis, RACGP NSW&ACT continues the COVID series with Angela Mason, a risk manager with Avant and Georgie Haysom, Lawyer and Head of Avant's research, education and advocacy. During this session Anne, Angela and Georgie discuss credible and quality sources that practice managers should be accessing to stay informed about COVID-19.
Resources: https://www.avant.org.au/Resources/Public/Coronavirus/
This episode was recorded on Friday 20 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
For feedback please contact practicethatpodcast@gmail.com
Anne Davis, RACGP NSW&ACT continues the COVID series with Angela Mason, a risk manager with Avant who also has extensive experience as a registered nurse and practice manager to discuss the difference between "casual contact" and "close contact".
This episode was recorded on Friday 20 March 2020. As information on COVID-19 changes daily, please note that some of the advice in this podcast may no longer be current by the time of listening.
For feedback please contact practicethatpodcast@gmail.com