The Minster Dental Care Podcast: Recent Episodes
Minster Dental Care
The magic of Disney is found in how they are able to integrate all their systems into a flawless performance. Their ability to deliver the magic is a testimony to their hard work and dedication to the organization. Thanks for listening!
DREAMS are what we live for, so don't forget to set aside time to DREAM and to remember your DREAMS. When we forget our DREAMS we loose touch with an important part of who we are.
Setting the stage is where it all begins. First impressions are made by the setting. If we forget how important the environment is we run the risk of loosing an important opportunity to make a connection with our guest.
The magic of cast is about the importance of TEAM, and how investing in your TEAM, training your TEAM to communicate and deliver the standards is essential to delivering exceptional customer service. A key take away from this podcast is how important it is to be intentional about how we share our TEAM. What type of feedback can you give us about how well we are doing that?
Now that you have a common purpose, how do you bring that to life within your organization? For Disney, this is accomplished through the establishments of quality standards. Walt Disney established four elements that are still used today: Safety, Courtesy, Show and Efficiency. What are your organizations quality standards, and how does your organization fit into Disney's standards?
The common purpose is what ties the TEAM together. For Disney, the common purpose defines the "why" behind what they do. What is your organization's common purpose?
Understanding the demographics and psychographics of your guests is essential to understanding how you can create magic for your guests. In this episode we talk about what Disney looks at and how we can view our office through the same lens.
In this episode we talk further about Guestology. The next few episodes will cover Guestology in greater detail. When we talk about Guestology, we are talking about the study of guests. Developing an organized approached to studying guests is key for any organization that wants to be outstanding.
We continue our interview with Megan Schaefer in this special edition of the morning huddle. In this podcast we talk why bribes never work, the right way to help motivate kids and teenagers, and share some other pearls to help better understand how kids think.
This is a special episode of The Morning Huddle. I sat down with Ms. Megan Schaefer, a doctoral candidate in pediatric psychology, for an interview about kids and medical procedures. She is doing some neat work in dentistry, and in this episode I share some of the pearls taken from the long interview and shortened for this podcast. Enjoy!
The Why. This week we pause and share some reflections about how Disney and Dentistry is changing the way we think about the office and how we deliver great patient care. Julie and I also discuss how we can try to stay more positive and not let a negative patient encounter drag down the day. Enjoy!
In this podcast Dr. Slonkosky gives an overview of the Elementa Mouthrinse along with some talking points you can share with patients and parents.
We continue our discussion on the second point of Disney's quality service compass, quality standards. In your office, you need to have quality standards that allow you to both meet your goals, and serve as the measures of your level of service. Does your TEAM know what the quality standards are for your office? What are examples of how your office embodies the four Disney quality standards of safety, courtesy, show, and efficiency?