Public Sector Podcast: Recent Episodes
Public Sector Network
The Public Sector Podcast features live talks, exclusive interviews and roundtables with public sector thought leaders from around the world. This podcast is presented by Public Sector Network, a social enterprise designed to help governments network, benchmark and establish best practice on a global scale through events, online networks and content created for public servants seeking knowledge and fresh insights.
This week, our episode marks a timely moment—20 years since New Zealand signed the UN Convention on the Rights of Persons with Disabilities (UNCRPD)—and Victoria Wray, Manager Agency Standards and Integration, Department of Internal Affairs and Shu Run Yap, Principal Advisor, Operations and Delivery Strategy & Enablement, Whaikaha - Ministry of Disabled People use it as a lens to discuss accessibility and inclusion by design. The conversation focuses on how New Zealand can close the digital divide by moving beyond accessibility as a late-stage fix and instead embedding lived experience and inclusive thinking into the architecture of digital service delivery. You'll hear the "why" and the "how" of the shift underway: treating accessibility as core public service infrastructure (not a procurement checkbox), designing services around choice and equitable channels, and transitioning from legacy web standards to a broader digital accessibility standard that covers apps, documents, and more. The episode also explores feedback-driven innovation—making it easier for people to report barriers, using accessibility statements and clear contact channels, and ensuring AI-enabled services don't unintentionally amplify bias or exclude disabled communities. Victoria Wray, Manager Agency Standards and Integration, Department of Internal Affairs and Shu Run Yap Principal Advisor, Operations and Delivery Strategy & Enablement, Whaikaha - Ministry of Disabled People.
For more great insights head to www.PublicSectorNetwork.co
Vaiju Joshi, Portfolio Director, Mobility Transformationn, SA Police looks at next-generation policing at SA Police and how technology can better support frontline work — with the bigger goal of safer communities. It highlights the realities officers face across metro and regional areas: long distances, constant context switching, limited connectivity, and heavy admin. It then outlines SAPOL's "mobile office on the go" approach, where the mobile phone becomes the primary device for accessing systems, completing workflows, and staying informed in the field. The episode also shares early results and why co-design "for frontline, by frontline" is key to making the change stick.
Vaiju Joshi, Portfolio Director, Mobility Transformation, SA Police For more great insights head to www.PublicSectorNetwork.co
As governments accelerate AI and emerging tech adoption, Tony Daye, Chief Digital Officer, Finance and Treasury Board, Government of New Brunswick explores why trust, transparency, and governance are now just as critical as innovation itself. Featuring insights from the Government of New Brunswick, it highlights how embedding accountability and ethics into day-to-day decision-making helps agencies move faster without losing public confidence.
The conversation focuses on practical ways to scale digital innovation responsibly from day one—putting clear governance around AI use, building ethical safeguards into delivery, and strengthening cross-agency coordination so innovation and oversight stay aligned. The takeaway: you can scale transformative technologies with control and confidence, while keeping citizen trust at the centre.
Tony Daye, Chief Digital Officer, Finance and Treasury Board, Government of New Brunswick
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Join Michael Moore, CISO for the Arizona Secretary of State's Office, as he discusses how cybersecurity in government is becoming a leadership and public trust issue—especially in elections, where cyber risk overlaps with physical threats, misinformation, operational logistics, and legal pressures. Referencing a cyber incident he attributes to Iran, he outlines what agencies need now: stronger fundamentals, data classification, AI training, and secure-by-design practices. He also stresses shared responsibility across security, IT, business leaders, and vendors—and the need to keep a human in the loop as AI use expands.
Michael Moore, Chief Information Security Officer, Arizona Secretary of State's Office For more great insights head to www.PublicSectorNetwork.co
As quantum technologies evolve, the encryption protecting government systems, critical infrastructure, and citizen data is facing emerging risk. This episode brings together Michael Watson, Chief Information Officer of the Commonwealth, Virginia Information Technologies Agency and Glenn Schmitz, Chief Information Security Officer, Virginia State Corporation Commission to unpack what the post-quantum era means for the public sector—and why preparation can't wait. Michael and Glenn focus on practical next steps: understanding new cryptographic standards, assessing risk and prioritising which systems to transition first, planning migration across large hybrid environments, and strengthening public-private collaboration to accelerate quantum-safe readiness.
Michael Watson, Chief Information Officer of the Commonwealth, Virginia Information Technologies Agency and Glenn Schmitz, Chief Information Security Officer, Virginia State Corporation Commission.
For more great insights head to www.PublicSectorNetwork.co
In this week's episode, Steve Lewis (EY Global Infrastructure Technology Leader and Head of Infrastructure Advisory, Hong Kong) unpacks why decades of digital investment still haven't closed the productivity gap in infrastructure delivery—and why agentic AI could change the equation by surfacing better insight earlier, improving decision-making, and helping teams manage risk and complexity with more confidence. Steve's core message is practical: don't "digitise everything" for the sake of it. Start by getting clear on your outcomes, ROI, and the specific pain points worth transforming—then measure success properly, involve the people doing the work, and communicate change in a way that resonates. The takeaway: focus on transforming the right things, not adding another layer to the digitisation bandwagon. Download EY's new global research report, "The intelligence layer - how agentic AI can connect the infrastructure industry," at https://www.ey.com/en_gl/insights/infrastructure/how-agentic-ai-can-create-an-intelligence-layer-for-infrastructure Steve Lewis, EY Global Infrastructure Technology Leader and Head of Infrastructure Advisory, Hong Kong
For more great insights head to www.PublicSectorNetwork.co
This week, Sandeep Taileng, Co Chair - National Committee For Information Access & Protection Requirements and Information Security Leader, State Trustees (Victoria) explores why quantum readiness is no longer a future problem, but a responsibility we need to act on today. Sandeep discusses the growing risk of "harvest now, decrypt later" attacks, and why organisations must start making technology decisions now that will protect sensitive data not just today, but decades into the future. The conversation also looks at the idea of a fiduciary duty to protect data — moving beyond checkbox compliance toward long-term risk management. By building resilience, automation and crypto-agility into today's systems, organisations can adapt to post-quantum cryptography and ensure the information they safeguard today remains secure tomorrow. Sandeep Taileng, Co Chair - National Committee For Information Access & Protection Requirements and Information Security Leader, State Trustees (Victoria) For more great insights head to www.PublicSectorNetwork.co
Mobility is becoming a digital service challenge, not just a transport one. As expectations rise, agencies need connected, secure, user-friendly experiences that make it easier for people and industry to interact with government. In this week's episode, Erika-Kirsten Easton, Chief Data Officer and Director General, Enterprise Service, Data and Architecture, Transport Canada shares how they are modernising service delivery, using data and AI to improve decisions, and connecting systems across teams and jurisdictions. The session offers practical ideas for safer, more accessible services that keep pace with changing needs.
Erika-Kirsten Easton, Chief Data Officer and Director General, Enterprise Service, Data and Architecture, Transport Canada
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How do you move fast in the public sector without compromising security or compliance? In this episode, Ian Pham, Chief Information Security Officer, Victorian Managed Insurance Authority explores how organisations can embed cyber risk thinking into digital services and emerging tech from day one — enabling innovation that's both bold and secure. Ian also discuss why the real transformation happens when delivery, risk, and security teams start speaking the same language, working together to remove friction and make safer innovation possible.
Ian Pham, Chief Information Security Officer, Victorian Managed Insurance Authority
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This week, Sam Jones, Executive Director Corporate Services, Office of Public Prosecutions Victoria explores the rise of the "cybernetic colleague": using AI to expand organisational capacity and take repetitive work off people's plates, so teams can focus on more strategic, human, and high-value tasks. It looks at what this shift means in practice, and how leaders can set teams up to adopt AI confidently rather than resist it. The conversation also focuses on what responsible implementation requires, especially in legal and justice settings: clear AI governance, guardrails, and ethical boundaries. It unpacks how to capture efficiency gains while still applying the right level of human judgement, accountability, and oversight where decisions carry real-world consequences.
Sam Jones, Executive Director Corporate Services, Office of Public Prosecutions Victoria
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In this episode, Corina Hernandez-Muñoz, Head, Cyber Behaviour and Culture | Enterprise Information Security (EIS), Export Development Canada explores why effective cybersecurity depends just as much on people as it does on technology. As digital threats become more complex, organisations are recognising that strong systems alone aren't enough — building awareness, shared responsibility and a culture of vigilance across the workforce is essential. This conversation looks at how federal agencies are strengthening their human layer of defence by investing in skills, knowledge and collaboration. You'll hear how leaders are reshaping cybersecurity as a collective effort that blends technology with trust, empowerment and informed decision-making. From leadership engagement to frontline readiness, the episode highlights practical approaches to building cyber-aware teams, improving threat response capabilities and balancing human judgment with AI-driven tools to create a smarter, more resilient defence.
Corina Hernandez-Muñoz, Head, Cyber Behaviour and Culture | Enterprise Information Security (EIS), Export Development Canada
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In this episode, Aimé Nsengiyumva, Deputy-Chief Information Security Officer, Department of Finance and Administration, State of Tennessee shares how the state is strengthening its cybersecurity posture as threats become more complex. The keynote reflects on recent progress and explains how Tennessee is aligning with growing federal momentum to better protect both state and local government systems.The session highlights key milestones, outlines Tennessee's priorities for cyber resilience heading into 2026, and unpacks how the state is balancing governance, technology choices, and workforce readiness. It also offers practical takeaways for agencies looking to modernise their own cyber programs, including lessons from supporting local government through federally funded initiatives.
Aimé Nsengiyumva, Deputy-Chief Information Security Officer, Department of Finance and Administration, State of Tennessee
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This week's episode brought to you by Objective, features Cassandra Bisset, VP Strategy, Objective who looks back at the Innovation Showcase in Victoria, Australia. Cassie explains how quickly AI has shifted from "emerging" to urgent, with public sector teams under pressure to adopt while managing trust, risk, and tight budgets. The key message is "readiness over hype". With many AI projects failing, Cassandra argues success depends on clear "what good looks like" pathways and strong foundations, especially trusted information, governance, and the "dull" work that makes AI safe and scalable. Visit www.objective.com.au to learn more about how Objective is helping public sector organisations take control of their information; strengthen governance, reduce risk, and enable better decisions. For more great insights head to www.PublicSectorNetwork.com
This week, Dan Roelink, Director, Office for AI, Digital.NSW, NSW Department of Customer Service explores why the biggest barrier to AI in government is no longer understanding the technology, but removing the organisational and system "friction" that prevents safe, lawful, and scalable adoption. From an inside-government perspective, Dan looks at what it takes to move beyond pilots and experiments by putting the right foundations, governance, and operating models in place. It covers how governments can modernise risk and assurance, build the core components needed to scale (from policy and frameworks to capability and platforms), and strengthen the partnerships and problem-led collaboration required to take AI from idea to production. The episode also considers what "mature" AI-enabled public sector systems could look like in the future, and what effective cross-sector partnerships will need to deliver in a low-friction environment. Dan Roelink, Director, Office for AI, Digital.NSW, NSW Department of Customer Service
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Check out EY's AI Pioneers series and subscribe for future episodes on your podcast platform of choice.
This week Dr Robbie Melton, Vice President SMART AI Technology Innovations, Tennessee State University explores how AI is changing both education and government, and what it takes for institutions to move beyond experimentation into responsible, practical adoption. The conversation focuses on embedding intelligent tools across curriculum, student services, and institutional strategy in ways that improve efficiency while advancing equity, and on connecting higher education innovation to wider statewide goals. You will hear concrete approaches to modernising learning with immersive technologies such as wearables, holograms, and mixed reality, while aligning institutional plans with AI governance and ethics frameworks. The episode also covers using AI to improve advising and administration, building faculty capability through scalable training and curriculum pilots, and turning academic centres into real-world testbeds that bridge research and public impact through cross-sector partnerships.
Dr Robbie Melton, Vice President SMART AI Technology Innovations, Tennessee State University
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Listen in this we as we sit down with Tricia Pridemore, Commissioner, Georgia Public Service Commission, who explores how public sector organisations can move beyond experimentation and turn innovation into measurable, lasting impact. Rather than focusing on pilots alone, the Tricia highlights what it takes to scale initiatives across agencies and embed people-centred outcomes into everyday operations. You will hear practical insights on linking strategy, operations and technology to real results, breaking down silos to align teams around shared citizen goals, and building internal champions to sustain momentum. The conversation also underscores the importance of leadership commitment and performance management in ensuring innovation delivers long-term public value.
Tricia Pridemore, Commissioner, Georgia Public Service Commission
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Join Thea Mann, Chief Information Security Officer, Office of Data and Innovation, as she examines California's position at the forefront of global innovation — and at the centre of an increasingly complex cyber threat landscape. As artificial intelligence becomes a tool for both defence and attack, the conversation explores how speed, adaptability and strategic foresight will determine who stays ahead in an AI-driven security environment. Bringing together leaders from government, academia and industry, the session unpacks how California can use its innovation strength as a protective advantage — building AI-powered cyber resilience across critical sectors while embedding ethics, transparency and public trust at the core of future-ready governance.
Thea Mann, Chief Information Security Officer, Office of Data and Innovation
For more great insights head to www.PublicSectorNetwork.co
Listen in this week as Alberto Delgi Esposti, Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA explores how Western Australia is transforming service delivery through whole-of-government digital platforms, including ServiceWA, the WA Identity Gateway and WA.gov.au. It highlights how these connected platforms are reducing duplication, simplifying access and enabling smarter, faster and more secure services for the community. Through real-world agency case studies — from online firearm licensing and digital learner driver logbooks to streamlined student payments and environmental rebates — the episode demonstrates measurable impact in action. It also makes the case for why agencies should join the acceleration, showing how integration with shared platforms can lower costs, strengthen public trust and deliver seamless digital experiences that meet rising expectations.
Alberto Delgi Esposti, Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA
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In this episode, we catch up with Rob Wilmot, General Manager and Managing Partner, IBM Consulting Canada about why AI is being positioned as a major productivity lever for government, particularly in Canada. Rob outlines the opportunity to move from pilots to real impact by applying AI to practical, high-volume processes and improving citizen experiences. The conversation also covers what it takes to scale responsibly: strong governance and security, a focus on a few initiatives that can be embedded across workflows, and tackling the biggest barrier of all, messy, siloed data. Rob's view is that AI will mostly augment public servants by shifting work away from repetitive tasks and enabling better outcomes.
Rob Wilmot, General Manager and Managing Partner, IBM Consulting Canada
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This week, we are joined by Sarah Soto-Taylor, Deputy Secretary of Strategic Development, California Government Operations Agency and Chris Given, Deputy Secretary for Technology and Innovation, California Government Operations Agency who explore why cross-functional collaboration is essential for turning innovation into real-world impact. By bringing technologists and programme leaders into the same conversations, organisations can ensure emerging tools are aligned with operational priorities and practical needs — not just technical ambition. We learn how to strengthen dialogue between technical and business teams, close the gap between capability and delivery, and create solutions that are relevant, usable and widely adopted. Listeners will gain insights into building more effective collaboration models that drive measurable results.
Sarah Soto-Taylor, Deputy Secretary of Strategic Development, California Government Operations Agency and Chris Given, Deputy Secretary for Technology and Innovation, California Government Operations Agency
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As data breaches become more common, governments need to be ready to respond quickly, clearly and in a way that protects public trust. Join Arilea Sill, Chief Information Access and Privacy Officer, Province of Nova Scotia and Kathy Hartlen, Manager, Privacy Program, Province Nova Scotia as they delve into how the way an agency handles a breach can either undermine confidence or strengthen long-term resilience. Our guests look at practical ways to manage breach response effectively, strengthen privacy and information management, and build a culture that treats data protection as everyone's responsibility. Arilea and Kathy describe lessons from real public sector incidents, how to improve governance and staff readiness, and why transparent communication is critical to maintaining public confidence.
Arilea Sill, Chief Information Access and Privacy Officer, Province of Nova Scotia, Kathy Hartlen, Manager, Privacy Program, Province Nova Scotia
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In this episode, Shawnzia Thomas, State Chief Information Officer and Executive Director, Georgia Technology Authority explores how Georgia is advancing digital transformation by weaving innovation into the fabric of everyday government operations. Shawnzia highlights how leaders are moving beyond pilots and positioning technology as a core driver of smarter, more responsive governance — with a clear focus on delivering outcomes that genuinely improve citizens' lives. From leveraging AI and automation to streamline operations and enhance engagement, to strengthening digital equity and inclusive access, Georgia's approach is both ambitious and practical. The conversation also unpacks how secure cloud adoption, Zero Trust strategies and scalable innovation models are helping build a more resilient, future-ready state.
Shawnzia Thomas, State Chief Information Officer and Executive Director, Georgia Technology Authority
For more great insights head to www.PublicSectorNetwork.co
Tune in this week to hear Peter Floyd, Chief Digital Officer at the Department of Local Government, Water and Volunteers, as he shares a practical and people-focused approach to making cyber security everyone's business. He explains why most cyber risk comes from everyday behaviours—not technology—and how organisations can lift awareness and capability across the workforce without extra budget or heavy technical language. Through real examples, Peter shows how short, engaging communications, humour, and simple behavioural nudges can dramatically improve cyber awareness and reduce risk. The episode offers clear, relatable lessons for public sector leaders looking to build a stronger security culture by meeting people where they are and making cyber relevant to their daily work and lives.
Peter Floyd, Chief Digital Officer, Department of Local Government, Water and Volunteers
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In our latest episode, David Shanks, Deputy Commissioner of Enterprise and Integrated Integrity Services at Inland Revenue New Zealand, explores how governments can strike the right balance between embracing technological innovation and managing risk. Drawing on personal experience across regulation, digital policy and emerging technology, he reflects on the opportunities AI presents — and the very real harms that can arise when innovation outpaces oversight. Through compelling real-world stories, David argues that opting out of technological change isn't realistic. Instead, public sector leaders must learn to move forward deliberately, paying close attention to early warning signs, lived experience and unintended consequences. The episode offers a thoughtful, grounded perspective on responsible innovation in an age of rapid digital change.
David Shanks, Deputy Commissioner, Enterprise and Integrity Services, Inland Revenue NZ
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In this episode we hear from Sarah Tuneberg, Director, Colorado Digital Services, as she unpacks what Wave 3 of the Digital Government Strategic Plan means in practice for agencies. She walks through key milestones, reflects on lessons learned from recent digital transformation efforts, and discusses how governments can move past long-standing challenges to deliver more innovative, citizen-focused services. The conversation focuses on helping organisations align their priorities with Wave 3 objectives, offering practical strategies to strengthen service delivery, improve outcomes for citizens, and accelerate progress through smarter collaboration and forward-looking approaches.
Sarah Tuneberg, Director, Colorado Digital Services
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In this episode, Shannon Salter — Deputy Minister to the Premier, Cabinet Secretary and Head of the BC Public Service — shares British Columbia's vision to make government feel simple, human and connected by 2030. She outlines how "Connected Services BC" aims to redesign services around real life events, so people experience one coordinated system rather than navigating multiple ministries and programs. Through the story of Amina and lessons from the Civil Resolution Tribunal, Shannon explains why true transformation requires more than new technology: it depends on clear purpose, shared standards, secure data-sharing, and a culture willing to learn and take thoughtful risks. The conversation also explores how improving service delivery can rebuild public trust by making support easier to access—especially for those facing the greatest barriers.
Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary and Head of the BC Public Service, Government of British Columbia
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This episode features The Hon. Victor Dominello, Chief Executive Officer, Future Government Institute, Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Shyvone Forster, Director - Cyber Operations, Department of Home Affairs who explore how embracing diversity across skills, backgrounds and ways of thinking can significantly strengthen cyber resilience. The discussion highlights how a broader range of perspectives can spark innovation and lead to more creative approaches to tackling complex security threats. The panel also considers why greater gender, cultural and neurodiverse representation contributes to more adaptable and effective responses within the cyber landscape. Finally, the episode outlines practical steps government can take to build more inclusive hiring practices, develop accessible career pathways and expand leadership opportunities across the sector.
The Hon. Victor Dominello, Chief Executive Officer, Future Government Institute, Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Shyvone Forster, Director - Cyber Operations, Department of Home Affairs
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In this episode, we hear from Jennifer Dobell, Chief Operating Officer at the Australian Financial Security Authority (AFSA), as she shares practical, hard-earned insights on closing the digital skills gap in government. Drawing on her experience leading major national and state workforce strategies, Jennifer breaks down what it really takes to align organisational goals, tech strategy, and workforce planning in environments defined by legacy systems, tight budgets, and rising expectations around AI. Jennifer also offers a candid look at AFSA's own transformation toward becoming a contemporary, data-driven regulator — highlighting the importance of service design, data governance, cyber resilience, and uplifting business–tech collaboration. For public sector leaders, HR teams, and digital practitioners, this episode delivers grounded guidance on building a tech workforce that's realistic, capable, and ready for the future.
Jennifer Dobell, Chief Operating Officer, Australian Financial Security Authority.
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What does Aotearoa need to build a truly future-ready public service? This episode brings together Karl Le Quesne, Chief Electoral Officer, Electoral Commission, Glenys Talivai, Chief Executive Officer, Public Trust, Megan Main, CEO, ACC, NZ, Jo Healey, VP, Customer, Fujitsu to examine the core elements shaping government to 2032 — from innovation and iwi partnership to the rise of AI and the evolution of citizen experience. Together, they unpack how these forces are redefining what modern public service delivery looks like, and what it will take to ensure New Zealand's digital transformation remains on track. The discussion explores the public sector's digital roadmap, the role of innovation in lifting productivity, and how meaningful engagement with iwi will guide equitable transformation. Panellists also look ahead to the major digital initiatives on the horizon and how these will change government operations over the next decade. With a focus on designing citizen-centric services and understanding AI's growing influence, the panel outlines what must happen now to prepare Aotearoa for the next generation of public service. Karl Le Quesne, Chief Electoral Officer, Electoral Commission, Glenys Talivai, Chief Executive Officer, Public Trust, Megan Main, CEO, ACC, NZ, Jo Healey, VP, Customer, Fujitsu
For more great insights head to www.PublicSectorNetwork.co
In this episode, we are joined by Michael Harvey, Information and Privacy Commissioner, Government of British Columbia. Commissioner Harvey shares his insights on what it means to take a rights-first approach to innovation — exploring how embedding privacy from the outset can strengthen public trust, enhance digital service delivery, and ensure that innovation in government remains both responsible and citizen-centered.
Michael Harvey, Information and Privacy Commissioner, Government of British Columbia
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In this insightful episode of the Public Sector Podcast, Sylvester Hubbard, Director of Enterprise Application Services at the Virginia Department of Corrections, takes listeners inside the complex world of data-driven corrections. He explains how the Department manages vast amounts of data—from inmate management and facility security to re-entry programs and workforce operations—and the challenge of connecting these isolated systems to drive smarter, safer, and more effective decision-making. Hubbard shares how his team is using AI, analytics, and modernization to transform correctional operations, improve efficiency, and support rehabilitation. From predictive insights and automated security systems to mobile access and real-time reporting, he demonstrates how innovation can enhance both safety and opportunity—while reminding us that technology is only as powerful as the people who use it with purpose and integrity. Sylvester Hubbard III, Director of Enterprise Application Services, Virginia Department of Corrections
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When a pre-ransomware cyberattack hit St Vincent's Health Australia, Acting National Director of Corporate Affairs and Communications Elliot Stein found himself leading through uncertainty. In this episode, he takes us inside the tense 72 hours that followed—where every decision, from going public early to engaging government partners, was guided by one principle: trust. Elliot also reflects on the broader lessons learned—from transparent crisis communication to the irreplaceable role of human connection in an age of AI. As he shares candid insights on leadership, reputation, and resilience, this episode reveals how honesty and collaboration can turn a potential crisis into a defining moment of integrity. Elliot Stein, A/National Director Corporate Affairs and Communications, St Vincent's Health Australia
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In this episode, we explore alongside Ott Velsberg, Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications, how Estonia—a global pioneer in digital transformation—is redefining what's possible with data and artificial intelligence. As one of the most digitally advanced nations in the world, Estonia is moving beyond e-governance to integrate AI across its economy, public services, and daily life. With a firm commitment to transparency, ethics, and citizen trust, the country is building a future where innovation and accountability go hand in hand. Listeners will discover how Estonia's forward-thinking policies, infrastructure, and investments are powering its data economy, driving smarter governance, and setting a global standard for responsible AI adoption. From real-world examples of AI disrupting traditional systems to actionable insights for enhancing competitiveness, this episode offers a roadmap for any organisation looking to harness data and innovation the Estonian way.
Ott Velsberg, Government Chief Data Officer, Estonian Ministry of Economic Affairs and Communications
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This episode featuring Dr David Tuffley, Senior Lecturer Senior Fellow | Higher Education Academy School of Information & Communication Technology Institute of Integrated & Intelligent Systems (IIIS), Griffith University, dives into the high-stakes world of cybersecurity at major sporting events, where protecting critical systems like ticketing, broadcasting, and athlete data is non-negotiable. Listeners will hear how organisers implement continuous monitoring to detect and respond to threats in real time, and why success depends on seamless collaboration between local, national, and international cyber teams. It's a behind-the-scenes look at what it takes to keep the Games safe, connected, and running smoothly.
Dr David Tuffley, Senior Lecturer Senior Fellow | Higher Education Academy School of Information & Communication Technology Institute of Integrated & Intelligent Systems (IIIS), Griffith University
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Speaking from the perspective of a non-technologist, Jared Cowley Grimmond, Deputy Director General for Water Resource Management, shares the Department's ongoing digital transformation journey in Queensland. He highlights the importance of getting the foundations right—modernising legacy systems, moving to cloud platforms, and creating online portals—while ensuring services remain accessible for all citizens, not just digital users. Jared emphasises the role of people and focus in making transformation stick: aligning staff, listening to customers, starting small, and learning from both successes and failures. From staff-driven innovations and AI tools for water mapping to lessons learned from other states, his message is clear—digital transformation is as much about culture, collaboration, and governance as it is about technology.
Jarrod Cowley-Grimmond (Deputy Director-General, Water Resource Management, Department of Local Government, Water and Volunteers)
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In this episode, we catch up with Michelle Simpson, Strategic Technology Advisor, Office of Digital Government, Department of Premier and Cabinet WA as she dives into the biggest hurdles agencies are facing right now—and more importantly, how to tackle them head-on. From the power of transparency and smarter vendor management, to making the most of the Assurance Review and other Digital Government support, you’ll hear practical insights that can turn challenges into opportunities for success. Michelle Simpson, Strategic Technology Advisor, Office of Digital Government, Department of Premier and Cabinet WA
For more great insights head to www.PublicSectorNetwork.co
Join Amanda Garcia and Dan Wilkins, CISO for the Arizona Department of Economic Security, as they explore the intersection of AI, automation, and collaboration in public sector cybersecurity. Dan shares practical strategies for building a proactive defense, leveraging emerging tech, and fostering the partnerships essential for resilience in an evolving threat landscape. Dan Wilkens, Chief Information Security Officer, Arizona Department of Economic Security For more great insights head to www.PublicSectorNetwork.co
In this episode, Dony Alex, Director of the Data Centre of Excellence with the Government of Alberta, discusses how sustainable data platforms and federated ecosystems can transform siloed information into AI-ready products. He explores the challenges of data governance, the balance between innovation and responsible controls, and how generative AI is democratizing access to insights. Tune in to discover actionable takeaways for building a collaborative data culture and learn why governments can’t afford to fall behind in the race to turn data into impact.
Dony Alex, Director – Data Centre of Excellence, Ministry of Technology and Innovation, Government of Alberta
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In this episode, Stephen Woods from the WA Department of Justice explores why cyber resilience is essential for protecting sensitive public data and services. He breaks resilience into four stages—anticipate, withstand, recover, and adapt—emphasising that cyberattacks are inevitable, but preparation and testing make the difference. From regional connectivity challenges to incident simulations like the Corporate Compromise Game, Stephen shows how planning, collaboration, and transparency strengthen response. He also highlights diversity as a superpower—with varied perspectives, cultural insights, and neurodiverse talent improving detection, decision-making, and innovation. His core message: resilience isn’t just about technology, it’s about people, culture, and trust.
Stephen Woods, Chief Information Security Officer, Department of Justice WA
For more great insights head to www.PublicSectorNetwork.co
In this episode of Public Sector Podcast, we chat with Jocelyn, the Deputy Minister for Environment and Climate Change in Manitoba, about the transformative role digital tools are playing in reshaping government-citizen relationships. From co-creation of policies to fostering two-way communication, Jocelyn shares how Manitoba is using digital platforms like Engage EMB to create more inclusive, transparent, and responsive governance. We explore the shift from one-way communication to collaboration, the importance of maintaining privacy while engaging data-driven strategies, and how governments can use technology to build trust and better serve their citizens. Tune in for practical insights, real-world examples, and actionable tips on revolutionizing citizen engagement in the digital age. Don’t miss this conversation—it's one you’ll want to share with your colleagues and leaders in government!
Jocelyn Baker, Deputy Minister Environment and Climate Change at Government of Manitoba.
For more great insights head to www.PublicSectorNetwork.co
Virginia is leading the charge in digital transformation—leveraging AI and emerging technologies to streamline government operations, tackle complex data challenges, and improve public service delivery. In this episode, we're joined by Robert (Bob) Osmond, Commonwealth Chief Information Officer, Virginia IT Agency whoexplores how the state is using innovation to create more efficient, transparent, and citizen-centred government services. From AI-powered process improvements to the Central Permit Transparency initiative, discover how Virginia is simplifying bureaucracy, breaking down data silos, and transforming citizen and business experiences across the state. If you're looking to modernize public services, this episode is packed with practical insights and proven strategies. Robert (Bob) Osmond, Commonwealth Chief Information Officer, Virginia IT Agency
For more great insights head to www.PublicSectorNetwork.co
In this episode, Matthew Craft, Detective Superintendent, NSW Police Force examines the evolving landscape of cybercrime in 2025—what’s changed, what’s emerging, and what organisations need to know to stay ahead. From rising threat trends to response readiness, the discussion also highlights the importance of national and international cooperation in combating cyber threats. Whether you’re in government, law enforcement, or cyber defence, this episode offers timely insights into staying resilient in a high-risk digital world. Matthew Craft, Detective Superintendent, NSW Police Force For more great insights head to www.PublicSectorNetwork.co
In this episode of Public Sector Podcast, we are joined by Josh Wagner, Arizona's State Chief Data and Analytics Officer, as Arizona drives forward with data modernization, AI governance and cross agency innovation. Josh will dive into the strategies shaping Arizona's data-driven future and the lessons other jurisdictions can take from their journey. This includes connecting the dots on how data is addressed, challenges in advancing Arizona's data modernization journey, the role of governance, and the acceleration of collaboration.
Josh Wagner, Arizona State Chief Data and Analytics Officer, State of Arizona
For more great insights head to www.PublicSectorNetwork.co
In this episode, Emily Mailes, Chief eHealth Strategy Officer at the Victorian Department of Health, joins us for a fireside chat on navigating digital transformation in healthcare. She shares how Victoria is tackling outdated systems, adopting AI, and reshaping its digital strategy to improve patient care and system efficiency. From managing billion-dollar IT backlogs to building interoperable platforms and developing AI governance frameworks, Emily offers practical insights into balancing innovation with safety, ethics, and long-term sustainability. Essential listening for health leaders, policymakers, and digital strategists looking to modernise healthcare while keeping patients at the centre.
Emily Mailes, Chief eHealth Strategy Officer, Victorian Department of Health
For more great insights head to www.PublicSectorNetwork.co
In this episode, we sit down with two visionary leaders driving innovation in municipal government: Jan Bradley, Chief Information Technology Officer (CITO) of Calgary, and Scot Barker, Chief Innovation Officer (CINO) of Burlington, Vermont. From AI adoption and cybersecurity to legacy system modernization and equitable digital access, they share candid insights on: Balancing innovation with risk: How cities experiment with emerging tech (like Calgary’s "Wave Centre" for rapid prototyping) while safeguarding data and public trust. The post-COVID mandate: Why digital transformation is no longer optional—and how it’s reshaping citizen engagement and service delivery. Data as a strategic asset: Practical approaches to unlocking value from data (without drowning in legacy systems or privacy pitfalls). Talent and partnerships: How to attract tech talent to the public sector and collaborate effectively with vendors, academia, and communities. The future of govtech: Bold predictions on AI, quantum computing, and the technologies that will redefine local government in the next 5 years. Whether you’re a public sector leader navigating tight budgets and complex stakeholder needs or a solution provider looking to align with government priorities, this conversation offers actionable lessons and real-world examples from the front lines of civic innovation.
Jan Bradley, Chief Information & Technology Officer, City of Calgary & Scot Barker, Chief Innovation Officer, City of Burlington For more great insights head to www.PublicSectorNetwork.co
This episode features Mark Lenzner, Executive Director, ICT / Digital Sourcing, Digital.NSW, NSW Department of Customer Service, who explores how the Test and Buy Innovation model is transforming public sector procurement. Learn how agencies can adopt more agile, outcome-focused approaches to tackle community challenges—by prioritising the problem rather than prescribing the solution. From fostering procurement flexibility to unlocking access to a wider pool of tailored, innovative offerings, the discussion dives into strategies that drive better results in public service delivery. A must-listen for public sector leaders and innovators rethinking how government buys and builds.
Mark Lenzner, Executive Director, ICT / Digital Sourcing, Digital.NSW, NSW Department of Customer Service. For more great insights head to www.PublicSectorNetwork.co
In this episode, we hear from Joshua McKenzie, Manager, Cyber Governance, Risk and Assurance, Parliament of NSW who explores how government service providers can strike the right balance between compliance, cost-effectiveness, and risk management—without compromising on safety or service delivery. Listeners will gain insights into prioritising tasks through a people-centric lens, applying threat-based risk strategies, and implementing practical, scalable approaches to achieve compliance. Whether you're in operations, policy, or cyber risk, this conversation offers actionable takeaways for building safer, more effective government services. Joshua McKenzie, Manager, Cyber Governance, Risk and Assurance, Parliament of NSW
For more great insights head to www.PublicSectorNetwork.co
In our latest episode, Jamey Martell, Senior Director, One Person One Record, Nova Scotia Health Authority, Dr. Julie Maranda, Chief Medical Information Officer, One Person One Record, Nova Scotia Health Authority highlight that as healthcare systems go digital, trust and security must be built in from the start. Our healthcare leaders from Nova Scotia Health and its OPOR (One Person One Record) share how they’re designing a unified, province-wide health record system that puts governance, privacy, and user needs at the centre. Find out how OPOR is embedding protections throughout system design, aligning clinical and technical teams, and safeguarding sensitive health data—while also building public trust in the future of digital care. Jamey Martell, Senior Director, One Person One Record, Nova Scotia Health Authority, Dr. Julie Maranda, Chief Medical Information Officer, One Person One Record, Nova Scotia Health Authority
For more great insights head to www.PublicSectorNetwork.co
This episode, Nicholas Davis, Co-Director, UTS Human Technology Institute takes listeners on a deep dive into the transformative world of Artificial Intelligence and the essential guardrails needed to ensure its safe, ethical, and effective application. Drawing on global best practices, emerging domestic trends, and state-level strategies, the conversation explores how NSW and the broader Australian public sector can harness AI’s potential while maintaining public trust and navigating complex regulatory landscapes. From understanding the technology and building a clear strategy, to implementing governance frameworks and operationalising AI at scale, this episode unpacks every layer of the journey. Whether you're exploring use cases or managing risk, it offers a roadmap for safely accelerating AI adoption across government.
Nicholas Davis, Co-Director, UTS Human Technology Institute For more great insights head to www.PublicSectorNetwork.co
The future of government is being rewritten—and it’s digital. In this insightful episode, we sit down with Aneesh Joshi and Omar Shabbir from Infrastructure Ontario (IO) to explore how cutting-edge technologies like Digital ID systems, AI, and Digital Twins are revolutionizing public services. From eliminating bureaucratic silos to creating seamless, citizen-centric experiences, Aneesh (Technology Advisory Lead) and Omar (Growth Practice Lead) break down: - Why Ontario needs a secure Digital ID—and how it could transform everything from healthcare to transit. - The game-changing potential of Digital Twins—virtual replicas of infrastructure that optimize urban planning, healthcare, and more. - Overcoming barriers to innovation in government—from privacy concerns to fostering cross-sector collaboration. - Lessons from global leaders and actionable steps for public-sector leaders to accelerate change. Whether you’re a policymaker, tech enthusiast, or simply curious about the future of government services, this conversation offers a bold vision for a smarter, faster, and more connected Ontario. Tune in and discover how emerging tech is turning bureaucracy into breakthroughs.
Aneesh Joshi and Omar Shabbir from Infrastructure Ontario.
For more great insights head to www.PublicSectorNetwork.co
This thought-provoking episode invites Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Professor Matthew Warren, Director of the RMIT Centre of Cyber Security Research and Innovation, RMIT who tackle the pressing issue of diversity in Australia’s cybersecurity sector, featuring Jacqui Loustau and Professor Matthew Warren. They discuss the current under-representation of women—just 17% of the workforce—and examine the barriers, including gender pay gaps and limited career advancement, that hinder progress. Through insights from a recent study, they highlight practical solutions like flexible work arrangements, mentorship programs, and innovative training initiatives aimed at closing the gap and building a more inclusive cybersecurity workforce. Tune in to learn how collaboration between industry and government is driving change.
Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Professor Matthew Warren, Director of the RMIT Centre of Cyber Security Research and Innovation, RMIT
For more great insights head to www.PublicSectorNetwork.co
In this engaging episode, we hear from Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital, as he takes us on a creative and candid journey through one of the hospital’s most ambitious challenges: space optimisation during rapid growth. Blending Star Trek metaphors with real-world strategy, Stewart shares how Holland Bloorview responded to a post-pandemic staffing boom, disorganised booking systems, and mismatched clinical workspaces—transforming the chaos into a cohesive, people-first space strategy. From establishing governance and principles to engaging teams in meaningful co-design, this story is about much more than bricks and mortar. It’s about building culture, community, and clarity—without a capital expansion. Tune in for practical lessons on innovation, leadership, and turning constraints into catalysts for change.
Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital For more great insights head to www.PublicSectorNetwork.co
In our latest episode, Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT delve into the pressing issue of the technology skills shortage in Victoria, unpacking the challenges and opportunities that come with building a resilient, future-ready workforce. It explores how partnerships between the tertiary education sector and the public sector can strengthen the talent pipeline, ensuring that Victoria has the right skills to meet its digital demands. Our listeners will also gain insights into how the Victorian Government can build a strong Employee Value Proposition (EVP) that attracts and retains top talent—from crafting compelling job ads to investing in meaningful employee development. Finally, the episode examines how the public sector can strike the right balance between technology and human resources to optimise workflows and deliver better outcomes for Victorians. Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Officer, and Vice President, RMIT
For more great insights head to www.PublicSectorNetwork.co
This episode features Dr. Krista Jangaard, President and CEO of IWK Health Centre in Nova Scotia, sharing how her organisation is navigating one of the most ambitious healthcare transformations in the province's history. Dr. Jangaard reflects on what it means to modernise health systems in a time of volatility and opportunity—from integrating digital tools like "YourHealthNS" and a provincial health record, to tackling big issues like staffing, infrastructure, and patient access. She also unpacks Nova Scotia’s Action for Health strategy, exploring how real-world listening tours, system-wide collaboration, and governance reform are helping shape a more inclusive, data-informed, and people-centred future for care delivery. Expect honest lessons on leadership, the pitfalls of “shiny object syndrome,” and why transformation in healthcare is about balance—moving faster where possible, while pausing to reflect where it matters most.
Krista Jangaard President and CEO, IWK Health
For more great insights head to www.PublicSectorNetwork.co
In this panel discussion, leaders from Colorado public sector sit down together and discuss what their priorities are in 2025 and beyond, and how to ensure they are successful. Heather Weir, Senior Director of Strategy, Performance and Admin Office, Colorado Governor’s Office of Information Technology Andrea Day, Senior Information Technology Director, Customer Office, Colorado Governor’s Office of Information Technology Morgan Reed, AWS Executive Government Advisor, Amazon Web Services Moderator: Len Zheleznyak, Lead of Value, Strategy, and Innovation for State and Local Government Google Cloud. For more great insights head to www.PublicSectorNetwork.co
In this candid and compelling episode, Alex Benay and Karen Figuerola share an unfiltered look at the cultural and systemic issues behind Canada’s HR and pay challenges—and the bold transformation underway to fix them. From the $7 billion Phoenix failure to the rollout of Dayforce, Alex explains why fixing the tech alone isn’t enough. True change, he argues, starts with shifting behaviours, embracing radical transparency, and putting people at the centre of every decision. With real talk on AI, automation, executive accountability, and the power of user-centred design, this episode is both a wake-up call and a roadmap for leading transformation in the public sector. If you care about meaningful change, leadership that’s unafraid to fail, and building systems that simply work, you won’t want to miss it.
Alex Benay, Associate Deputy Minister, (Enterprise Pay Coordination), Public Services and Procurement, Karen Figuerola, Partner, People Consulting, EY.
For more great insights head to www.PublicSectorNetwork.co
In this episode of Public Sector Podcast, Ireland’s Government Chief Information Officer shares the country’s journey from traditional e-government to a bold, citizen-centred digital transformation. With a focus on inclusion, trust, and user-first design, Ireland is rethinking how government services are delivered—one life event at a time. Discover how Ireland is building shared infrastructure, adopting agile practices, and aligning with EU digital standards, all while navigating legislative hurdles and cultural change. Whether you're in policy, IT, or service delivery, this episode offers valuable lessons for governments striving to meet people where they are—both online and offline.
Barry Lowry, CIO, Government of Ireland.
For more great insights head to www.PublicSectorNetwork.co
Join us in this insightful podcast as we sit down with Kimberly Roy Wilson, Commissioner, Information Technology & Services Division, City of Cleveland, to explore Ohio local government's challenges and opportunities in innovation and technology.
Kimberly Roy Wilson Commissioner, Information Technology & Services Division, City of Cleveland
For more great insights head to www.PublicSectorNetwork.co
In this episode, Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada shares how one of Canada’s largest federal departments is using data, AI, and innovation to deliver more inclusive and responsive public services. The conversation explores the importance of building a strong data foundation, developing ethical and transparent AI practices, and ensuring no citizen is left behind. Listeners will hear how ESDC is tackling demographic change, accessibility needs, and complex service delivery through in-house AI development, integrated data strategies, and a culture of trust and transparency. Whether you're in government, tech, or policy, this episode offers valuable insights into what it takes to lead digital transformation with purpose.
Ima Okonny, Chief Data Officer, Assistant Deputy Minister, Employment and Social Development Canada
For more great insights head to www.PublicSectorNetwork.co
Join us in this insightful podcast as we sit down with Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority, to explore how to maximize the impact of technology, data and AI applications in public sector.
Sophia Mohr, Chief Innovation and Technology Officer, Central Ohio Transit Authority
For more great insights head to www.PublicSectorNetwork.co
In this episode, Darren Van Sommeren discusses the future of cybersecurity in South Australia heading into 2025. He outlines the rise in sophisticated cyber threats, driven by geopolitical instability, and calls for collaboration over fear as the key to resilience. Darren also unpacks how AI is reshaping the threat landscape, from deepfakes to phishing, and highlights the need for proactive defence strategies like threat hunting and clear communication to stay ahead. He emphasises that cybersecurity is a shared responsibility, requiring coordination across government, industry, and the community. With a realistic yet hopeful outlook, Darren encourages organisations to stay alert, informed, and united in the face of growing digital threats.
Darryn Van Someren Acting Government Chief Information Security Officer, Department of Treasury and Finance, SA
For more great insights head to www.PublicSectorNetwork.co
In this episode, we join Matt Opie in a deep dive into the future of defence innovation and workforce development in South Australia. This episode explores key defence and space sector priorities for 2025 and beyond, strategies to build a skilled workforce pipeline, and how to accelerate innovation within SA’s defence ecosystem. Matt also discusses the power of collaboration between industry, government, academia, and defence to drive technological advancements and strengthen Australia’s defence capabilities. Tune in to gain insights on how South Australia is positioning itself as a leader in defence innovation and capability development.
Matt Opie, CEO, Defence SA
For more great insights head to www.PublicSectorNetwork.co
Join Susan Pearce as she explores the future of personalised, digitally enabled healthcare in New South Wales, unpacking key successes and priorities for 2025. In this episode, she discusses how value-based care is transforming patient outcomes, the importance of integrating digital tools with human connection, and how collaboration and partnerships are driving innovation across the healthcare sector. Susan shares insights on striking the right balance between digitisation, self-service, and maintaining the human touch, ensuring that technology enhances rather than replaces meaningful patient care. Tune in to discover how NSW Health is reshaping healthcare delivery to be more connected, efficient, and patient-focused.
Susan Pearce, Secretary, NSW Health
For more great insights head to www.PublicSectorNetwork.co
In this episode, Danielle from Trillium Health Partners discusses strategies for addressing workforce challenges in Canadian healthcare. She shares insights on optimizing staffing models through flexible work arrangements and task delegation, while balancing cost control and preventing burnout. Danielle highlights the importance of training and upskilling initiatives, which have improved staff retention and patient care, and calls for broader support for professional development. She also explores how Trillium leverages technology, like automation and AI, to reduce administrative burdens and enhance efficiency. Addressing the skilled worker shortage, Dannielle emphasizes collaboration between healthcare providers, educational institutions, and government agencies for sustainable solutions. Looking ahead, she shares trends in workforce management and offers advice for HR leaders navigating labor cost and staffing challenges. A valuable listen for healthcare professionals seeking innovative solutions.
Danielle Sanagan Chief Human Resources Officer/VP People Servces, Trillium Health Parnters
For more great insights head to www.PublicSectorNetwork.co
In this episode Jennifer Franks reveals how Zero Trust Architecture (ZTA) is revolutionising cybersecurity in government. Unlike traditional security models, ZTA eliminates implicit trust by enforcing continuous verification, strict identity authentication, and least privilege access, ensuring robust protection against unauthorised access and data breaches. The discussion highlights critical gaps in inventory and access management faced by federal agencies and emphasises the need for continuous monitoring and cataloging of data and network assets. We also examine how ZTA is an ongoing security process, requiring a phased implementation approach and continuous security awareness training to adapt to emerging cyber threats. Tune in to learn how Zero Trust is transforming cybersecurity into a proactive and resilient defence model for the public sector.
Jennifer Franks, Director Center for Enhanced Cybersecurity, GAO
For more great insights head to www.PublicSectorNetwork.co
In this episode of Public Sector Podcast, we explore how AI is transforming digital government services. The Georgia Technology Authority is leading the way by developing an AI governance framework that focuses on responsible and ethical AI adoption. Key initiatives include workforce training, operational efficiencies powered by AI, and strategic partnerships to ensure transparent and equitable implementation. As AI becomes the next major experience layer in public services, this episode examines how governments can prepare for an AI-driven future by investing in AI literacy, establishing ethical guardrails, and maintaining human oversight in decision-making.
Nikhil J Deshpande, Chief Digital & AI Officer, Office of Digital Services & Solutions, Georgia Technology Authority, State of Georgia
For more great insights head to www.PublicSectorNetwork.co
Herbert Paguas explores how Uruguay’s government has used digital technology to improve public services and what others can learn from their approach. He looks at the challenges they faced during their digital transformation, how they tackled them, and the impact on economic growth, social inclusion, and citizen engagement. Uruguay’s journey offers valuable insights into building a more connected and efficient digital society.
Herbert Paguas Executive Director, National Agency for e-Government and Information Society (AGESIC)- Uruguay
For more great insights head to www.PublicSectorNetwork.co
Here, Angela Shell dives into ways to make procurement more efficient, sustainable, and inclusive. She covers how technology is improving transparency, strategies for choosing eco-friendly products, and ways to get the most value from group purchasing agreements. Angela also looks at how to create more opportunities for diverse suppliers, like small and minority-owned businesses, and explores innovative bidding methods, such as reverse auctions, to streamline procurement.
Angela Shell, Chief Procurement Officer, Department of General Services (DGS)
For more great insights head to www.PublicSectorNetwork.co
Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.
James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.
For more great insights head to www.PublicSectorNetwork.co
Every project, big or small, comes with the risk of not meeting its goals in terms of value, cost, or timing. Join Prashant Bakshi as he shares insights on finding the right balance between quality and speed. Customers often prefer a product that’s "good enough" if it’s delivered on time, but many projects miss this expectation by over-focusing on quality. On the flip side, some projects are completed within budget and schedule but still fail to meet customer needs. Prashant will discuss his experiences leading projects where balancing quality, cost, and timeliness was crucial, while always keeping the end goal in focus.
Prashant Bakshi, Chief Customer Officer, New Zealand Qualifications Authority
For more great insights head to www.PublicSectorNetwork.co
In this interview, Katie Alexander from Australian Psychological Services and Charlie Hamer, co-founder of Public Sector Network, discuss how public sector organisations can create inclusive workplaces for neurodivergent and psychosocially diverse employees. Learn about the challenges in recruitment, how to avoid biases, and the importance of a strengths-based approach. This video provides practical HR leadership insights to foster an inclusive, diverse workforce in the public sector. Explore strategies for making reasonable adjustments and supporting neurodivergent individuals in your team.
Katie Alexander, Organisational Psychologist and Principal Consultant, Australian Psychological Services
For more great insights head to www.PublicSectorNetwork.co
In this Government Keynote session, we hear insights from Raj Thuppal, Executive Vice-President, Shared Services Canada on his department’s new strategic direction to accelerate progress in areas of digital services, connectivity, hosting and cyber security. Our government leader describes how to collaborate with partners and clients for a world-class enterprise-wide government IT and digital landscape and he discusses how he and his team have been improving digital service delivery through Canada’s Digital Ambition.
Raj Thuppal, Executive Vice-President, Shared Services Canada
For more great insights head to www.PublicSectorNetwork.co
In a recent discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Pete Saunders, a facilitator renowned for his expertise in customer journey mapping and service blueprinting. Their dialogue illuminates the importance of enhancing public service sector service delivery.
Pete Saunders , Consultant, Pete Saunders Consulting
For more great insights head to www.PublicSectorNetwork.co
In a vibrant discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Mustafa Ghulam, a facilitator renowned for his expertise in change management and digital transformation. Their dialogue illuminates the importance of adaptable leadership in the ever-evolving landscape of the public sector.
Mustafa Ghulam, Transformation and Process Specialist
For more great insights head to www.PublicSectorNetwork.co
The Employment Development Department serves millions of Californians through dedicated programs and services like unemployment and disability benefits, Paid Family Leave, workforce services and more. They’ve been on a long-term transformation project to upgrade their IT infrastructure. Ron Hughes, the Deputy Director for EDDNext, has three decades in IT leadership with a specific focus on large-scale digital transformation projects. He'll be sharing what a 5 year IT modernisation project looks like in just 15 minutes.
Ron Hughes the Deputy Director for EDDNext
For more great insights head to www.PublicSectorNetwork.co
Building a successful business case is difficult for a number of reasons. It's important to craft a narrative that appeals to decision-makers, capturing a variety of user-benefits often involves extensive collaboration, and the project has to align with the overarching objectives of the organisation. In this episode, Stuart Watt, CIO of the Department of Primary Industries and Trade shares how he built the business case for microservices in South Australian government.
Stuart Watt, CIO, Department of Primary Industries and Regions SA
For more great insights head to www.PublicSectorNetwork.co
In a dynamic conversation, co-founder of Public Sector Network, Charlie Hamer engaged with Blue Chameleon Corporate Consultant, Nicky Bull, who illuminated the evolving landscape of data skills necessary for effective reporting and analysis.
Nicky Bull, Corporate Consultant, Blue Chameleon
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In a world where effective leadership can shape the future, Charlie Hamer, co-founder of the Public Sector Network, recently engaged in a thought-provoking conversation with leadership expert Malcolm Dawes. Their discussion delved into the essence of leadership in the public sector, highlighting skills that go beyond mere management.
Malcolm Dawes, Managing Director, dta WORLDWIDE.
For more great insights head to www.PublicSectorNetwork.co
In an insightful interview with Charlie Hamer, co-founder of the Public Sector Network, design research leader Carmine Mastrantone discusses actionable methods for creating citizen-centric solutions that can greatly enhance service delivery.
Carmine Mastrantone, Design research Leader & Mentor.
For more great insights head to www.PublicSectorNetwork.co
Hear from Virginia senior data leaders on how organizations can drive innovation and decision-making, enhance efficiency, protect data privacy, and foster a data-driven culture by synergizing data and technology through effective integration strategies and promoting data literacy.
Chris Burroughs, Director Data Protection and Governance, Commonwealth of Virginia, Office of the Secretary of Administration, Office of Data Governance and Analytics
Ravi Padma, Chief Technology Officer, Virginia Department of Veterans Services
Alex DerHovhannessian, Senior Vice President, Voyatek
Moderator: Bill Greeves, Industry Advisor for State and Local Government, SAP
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Cyber security is a highly regulated, complex mission. Collaboration among global alliances is an opportunity for Australia to learn from wrong-turns and become a fast-follower. Tune in to this week's episode where Helge Janicke, the Deputy CEO and Research Director for the Cyber Security Cooperative Research Centre, shares how distinct types of collaboration enables both operational updates and strategic policy alignment as well as how to keep up to date with the rapid changes in technology.
Helge Janicke, Deputy CEO/Research Director, Cyber Security Cooperative Research Centre.
For more great insights head to www.PublicSectorNetwork.co
Over 1 million Queenslanders don't have access to connectivity either through a lack of resources or education. Digital inclusion has played a critical role in improving Queensland's development and economic outcomes. Tune in to this week's episode where Chris McLaren, the Queensland Government Chief Customer and Digital Officer delivers a case study in inclusive growth that benefits all citizens - a philosophy for government servicing that is paving the way government is responding to the state's needs, including a world-first first-nations digital services program.
Chris McLaren, Queensland Government Chief Customer and Digital Officer
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In this panel, three Manitoba public sector executives discussed the current state of digital transformation in Manitoba's public sector. They also highlighted success stories involving AI and Machine Learning, Blockchain, and IoT, etc. The panel also examined the key tech trends shaping the public sector, focusing on the opportunities these technologies present and the challenges faced in their adoption.
Jeremy Read, CEO, The University of Winnipeg Beverlie Stuart, Vice President, Business and Organizational Development, Manitoba Institute of Trades and Technology Diane Burelle, Equity, Diversity & Inclusion Coordinator, City of Winnipeg.
For more great insights head to www.PublicSectorNetwork.co
Courts have not historically been innovators of the public service, however COVID became impetus to forgo legacy paper-based records in favor of digitised data governance. Hear from Richard Hodge, the Director of Innovation and Service Experience at the Magistrates Court of Victoria, on how this transformation has affected both performance and service levels. From catering to a diverse range of legal services to meeting the complex justice-related needs of Melbourne’s culturally rich meltingpot, this is a case study in designing an authentically accessible, inclusive and equitable, human-centered user-experience for public servicing.
Richard Hodge, Director, Innovation & Service Experience, Magistrates’ Court of Victoria
For more great insights head to www.PublicSectorNetwork.co
How can organizations build an agile, diverse workforce in the age of AI and automation? This episode tackles that pressing question with Shakira Naraine, Chief People Officer of the Toronto Transit Commission. Shakira delves into practical strategies for implementing successful remote work policies, leveraging AI to enhance workforce capabilities, and fostering genuine inclusivity in government organizations. She shares real-world examples from the TTC's initiatives, including their innovative mentorship program and AI-assisted recruitment process. Tune in to discover how modern leaders are balancing technological advancement with human-centered policies to create adaptable, equitable workplaces.
Shakira Naraine, Chief People Officer, Toronto Transit Commission
For more great insights head to www.PublicSectorNetwork.co
Markus shares the nine focus point on how to build a future ready public sector of leadership and service-focused excellence: Visionary leadership, citizen-centric approach, talent acquisition and development, technological innovation, collaborative partnerships, agility and flexibility, accountability and transparency, diversity inclusion, and performance measurement and improvement.
Markus Chambers, Deputy Mayor, City of Winnipeg & Chair of Innovation and Economic Development and Chair Winnipeg Police Board City Councillor, City of Winnipeg.
For more great insights head to www.PublicSectorNetwork.co
Over the next ten years, automation is expected to affect half of Canadians’ jobs. In this episode, Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division at the Ontario Ministry of Labour, Training and Skills Development, explores the profound impact of automation on the future of work. Simone discusses how the adoption of automation is transforming workplaces and changing the skills required for workers, highlighting the need for workers to upgrade their skills or acquire new ones to adapt to these changes. Tune in to learn about the strategies and actions being taken by Ontario’s Ministry of Labour to ensure a smooth transition for both employers and employees in navigating this digital transformation.
Simone Atungo, Assistant Deputy Minister of Workforce Policy and Innovation Division (Employment), Ontario Ministry of Labour, Training and Skills Development For more great insights head to www.PublicSectorNetwork.co
Compared to Australia and other OECD countries, the state of Victoria has the highest access to afterhours care, is comparably one of the top three in care-coordination, one of the highest in follow-up care and lowest in costs. With the aim of becoming the best in the world, eHealth was established in 2024 with a vision to drive excellence in analytics and digital tech to deliver world-class healthcare. Tune in for a snapshot from Lance Emerson, Deputy Secretary, eHealth, Victoria Department of Health into how the health sector is using advanced analytics, AI, digital twins and machine learning to transform Victoria and beyond.
Lance Emerson, Deputy Secretary, eHealth, Victoria Department of Health.
For more great insights head to www.PublicSectorNetwork.co
Innovation can pose a lot of challenges to the public sector. How can state government innovate at the pace of industry? When new technologies can pose a risk as much as an opportunity, how can government respond with innovation in risk-adverse environments? What does it mean to lead innovation strategies from the ground-up? In four short stories from across NSW, hear how leadership is working collaboratively across government, responding to the changing expectations of customers and taking innovative solutions from the frontline to scale organisation-wide. Andrew George, Chief Executive Officer, WaterNSW Megan Stiffler, Deputy Commissioner, Fire & Rescue NSW John Cleland, Chief Executive Officer, Essential Energy Alexandra Geddes, Executive Director, Programs & Innovation, NSW Environment Protection Authority. For more great insights head to www.PublicSectorNetwork.co
In recent research conducted by the Office of Australian Information Commissioner (OAIC), 89% of Australians wanted Government to pass more legislation that protects their personal information. In this modern data economy, Carly Kind, Privacy Commissioner with OAIC likens our daily interactions with online privacy allowances as "death by a thousand cuts". In her keynote session at Innovate Australia Carly outlines how modern, technologically neutral, robust regulatory protections alongside a new Digital Identity system are key to ensuring business and government can safely innovate and strengthen public trust. For more great insights head to www.PublicSectorNetwork.co
Workforce planning is a massive juggling act at any time. But throw into the mix a dispersed workforce of thousands that needs to scale up and down swiftly and literal life or death situations and the challenge seems neigh on impossible. Fire & Rescue NSW have taken steps to streamline and optimise their workforce planning initiatives in recent years in a bid to best manage the task. We chat to Jeremy Fewtrell, Commissioner with Fire and Rescue NSW to learn how the power of leadership, Diversity and Equity initiatives, and a navigation of workplace culture is helping to ensure the agency is ready for - literally - anything.
Jeremy Fewtrell, Commissioner with Fire and Rescue NSW
For more great insights head to www.PublicSectorNetwork.co
In an era fuelled by the promise of AI, the UK public sector stands at the cusp of transformation. Embracing the hype surrounding AI, government leaders navigate the delicate balance between innovation and risk. While the potential benefits are tantalising, the path forward requires a nuanced approach, considering factors like organisational culture, digital maturity, and the ever-present spectre of unintended consequences. Mike Hill, Chief Data & Information Officer with the UK Cabinet Office discusses how the UK government aims to unlock AI's full potential to revolutionise public services and citizen outcomes.
For more great insights head to www.PublicSectorNetwork.co
The Office of Data and Innovation (ODI) in California is spearheading initiatives to enhance data usability and democratization. Through accelerators like the Data Science Accelerator and Modern Data Stack Accelerator, ODI facilitates the adoption of data science and modern tools statewide. By offering tailored solutions and fostering collaboration, ensures that departments leverage data effectively, leading to informed decision-making and improved services for Californians. Kim Hicks and Jason Lally deep dive, plus share use cases in housing and water supply shortages in this weeks episode of the Public Sector Podcast.
Kimberly Hicks, Deputy Director, Advanced Analytics & Evaluation, California Office of Data and Innovation Jason Lally, Deputy Director, Data Services and Engineering, California Office of Data and Innovation.
For more great insights head to www.PublicSectorNetwork.co
The Victorian Government of Australia prides itself on building a vibrant cyber economy to, not only deliver safe and reliable government services, but to make Victoria a cyber safe place to live, learn and work. To achieve this cross-sector partnership with education providers, government entities and private tech-sector operators is a crucial building block. David Latina, discusses how Victoria is working towards their mission of being a global cyber security powerhouse in this week's episode of the Public Sector Podcast.
David Latina, Deputy Secretary, Industry & Innovation Group, Department of Jobs, Skills, Industry & Regions
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In a world of perpetual change, navigating digital transformation parallels the phases of societal evolution. From galvanizing momentum to the sobering reality of implementation, each stage demands strategic adaptation. Yet, sustaining innovation requires more than initial enthusiasm; it necessitates a shift in mindset towards everyday creativity. Daphnée Nostrome, Director, Channel Strategy at the Canadian Digital Service discusses the Digital Stress Scale, and how leaders must foster divergent thinking, recognising that innovation thrives in collaboration, not isolation in this week’s episode.
Daphnée Nostrome, Director, Channel Strategy, Canadian Digital Service
For more great insights head to www.PublicSectorNetwork.co
In the last 12 months Artificial Intelligence has gone from a topic relegated to tech functions to a focus of many company leaders. In fact AI, and specifically Gen AI (yes ChatGPT, we're talking about you) has become a dinner table conversation topic for people from all walks of life. With the jump from Science Fiction films to the boardroom, knowing how to strategically, ethically and responsibly experiment with AI tools to pilot initiatives is crucial. Michael Rowell and Fawad Abro of the Australian Taxation Office discuss practical steps to build an AI-ready culture.
Michael Rowell, Deputy Commissioner, Data, Integration & Service Management & Fawad Abro, Assistant Commissioner, Enterprise Data & Analytics, Australian Taxation Office
For more great insights head to www.PublicSectorNetwork.co
Globally 48% of public sector professionals agree that talent attraction and retention is their top challenge. While government can rarely compete with private sector peers monetarily, government offers its own unique value proposition - namely by appealing to talent seeking a greater sense of purpose and belonging. By harnessing Diversity, Equity and Inclusion initiatives and by fostering environments that prioritising well-being, government stands to attract a new generation of talent eager to contribute meaningfully. Achieving DE&I though can't be done in isolation and is definitely not a 'HR Initiative.' Tracy Jones-Grant, Managing Director, Diversity & Inclusion at Halifax Regional Municipality chats to us about how to make equity, diversity and inclusion a part of your organisational transformation.
Tracy Jones-Grant, Managing Director, Diversity & Inclusion, Halifax Regional Municipality
For more great insights head to www.PublicSectorNetwork.co
Most citizens are excited by the prospect of greater digital government services and the convenience, speed and ease of self-serve platforms. However questions around government's ability to keep data safe and to use technology, like AI, in ethical ways threaten progress. How then can government build and maintain citizen confidence as we move towards automation and self service? Daniel Ramos, GM Digital Identity at the ACCC discusses the five elements of success in this week's Public Sector Podcast.
Daniel Ramos, General Manager, Digital Identity, ACCC
For more great insights head to www.PublicSectorNetwork.co
Companies throughout the world have prioritised Corporate Social Responsibility (CSR) in recent years, aiming to make a good impact on society and the environment. B Corp accreditation, a globally recognised benchmark for organisations that prioritise both purpose and profit, is one effective approach to demonstrate a commitment to these principles. Recently Public Sector Network, or PSN, was again recertified as a B Corp so we sat down with the business' Global Head of People and Purpose, Gemma Mills to chat all things social responsibility, living and practicing the B Corp ethos and how PSN is working to reduce waste in the events industry - the second biggest waste production industry ourside of construction.
Gemma Mills, Global Head of People & Purpose, Public Sector Network
For more great insights head to www.PublicSectorNetwork.co
Community safety is the cornerstone of social cohesion, fostering trust and unity among residents. When people feel secure in their environment, they are more likely to engage positively with one another, leading to stronger bonds and collaborative efforts that enhance overall well-being, resilience, and shared prosperity within the community. In this week's epsidoe of the Public Sector Podcast Mayor Mike Savage discusses the importance of developing specific community safety units - outside of emergency service units - and the outcomes of incorporating a Municipality-wide public safety strategy on crime rates.
Mayor Mike Savage, Halifax Regional Municipality.
International Women's Day isn't country or organisation specific. It's a day of collective global activism and celebration that belongs to all those committed to forging women's equality. In recent years the narrative around international women’s day has changed though, with some arguing that it’s become ‘corporatised’ and ‘performative’ as to lose all meaning. Which is why in this week's episode of the Public Sector Podcast we've chosen to focus on the tangible – the strategies and transformations doing their part to drive action and change for women in the workforce. Isabeau Korpel, Melissa Martino and Sue-Ann Charlton discuss strategies to breakdown class ceilings and accelerate womens' opportunities in the workplace in a special edition of the Public Sector Podcast.
Isabeau Korpel, Exec Director People and Culture, Department of Transport WA Sue-Ann Charlton, Exec Director People and Performance, Department of Human Services SA Melissa Martino, Exec Director People and Innovation, Magistrates Court of Victoria
For more great insights head to www.PublicSectorNetwork.co
International Women's Day is a day to recognise how far we’ve come towards gender equality, and also how far we have left to go. Don't get us wrong - a little over a hundred years ago only a handful of countries allowed women to vote and equal pay for equal work was unheard of. We're making strides in the right direction, but there's still more work to be done. In recognition of IWD we've bought together a panel of women leaders making considerable contributions to their respective organizations in the pursuit of women's empowerment, belonging and relevance. Dr Jessica Jones, Michaela Doelman and Silvia Fraser discuss the importance of investing in women and accelerating progress in this week's episode of the Public Sector Podcast. Michaela Doelman, Chief Human Resources Officer, State of Washington Silvia Fraser, Director, Transformation, Workplace Strategies, ModernTO, City of Toronto Dr Jessica Jones, State Director for Diversity, Equity, Inclusion, and Belonging, State of Louisiana For more great insights head to www.PublicSectorNetwork.co
Without proactive project management you'll find yourself constantly firefighting, your team unengaged, and your business unit operating as a siloed lone ranger. All this leads to poor quality deliverables and damage to reputation. The City of Edmonton found themselves in the same boat. Projects faltered and the City operated reactively, without clear alignment or integration with broader City functions. With a four-pronged approach, focused on: 1. Direction 2. Transparency 3. People 4. Measures The City of Edmonton successfully realigned Project Management functions to deliver wide-spread business value. Nisreen Hussain shares the City's story in this week's episode of the Public Sector Podcast.
Nisreen Hussain, Director - Corporate Technology, City of Edmonton
For more great insights head to www.PublicSectorNetwork.co
Travelling to a service centre, waiting in line, operating within standard 'business hours' to submit paper proof of identity documents; none of this aligns with the modern lives people live. Digital credentials however are emerging as a means to help citizens participate safely and conveniently in the digital economy. CJ Ritchie, Associate Deputy Minister and Government CIO with the Government of British Columbia discusses the benefits, opportunities and use cases for digital credentials in this week's Public Sector Podcast episode.
CJ Ritchie, Associate Deputy Minister and Government CIO, Government of British Columbia
For more great insights head to www.PublicSectorNetwork.co
Significant cyber attacks and breaches are becoming more and more common. It's almost a guarantee now that at some point an attack vector will gain illegal unauthorised access to your computer systems and networks.
The trick is to; 1. Not panic 2. Have solid security foundations 3. Limit the blast radius. Derek Robson, CIO at the New Zealand Parliament shares his three step strategy to simplify and streamline your cyber security response.
For more great insights head to www.PublicSectorNetwork.co
The influence of Generative AI on productivity has the potential to contribute trillions of dollars in value to the worldwide economy, with recent studies suggesting generative AI could result in a worldwide economic boost between $2.6 to $4.4 trillion. To unlock this productivity though teams need to be ready, willing and capable of confidently harnessing AI tech with the right frameworks and guidelines inplace to support innovation. Alicja Mosbauer, CDO at IP Australia discusses.
Alicja Mosbauer, Chief Data Officer, IP Australia.
For more great insights head to www.PublicSectorNetwork.co
Software engineers, lawyers, even UX professionals - rarely are these a fair representation of every day people. But usually they're the ones tasked with designing the government services that millions need to use. Instead, as Shannon Salter points out, we shouldn't speculate about what 'the humans' want. We need to work and design with them. Only by empathising and co-designing can we create solutions that truly resonate and address genuine challenges. Learn more about empathy in design in this week's episode of the Public Sector Podcast.
Shannon Salter, Deputy Minister to the Premier, Cabinet Secretary, and the Head of the Public Service, Office of the Premier
For more great insights head to www.PublicSectorNetwork.co
68% of the world will live in urban areas by 2050. With cities growing and climate change leading to hotter, wetter and drier weather intelligent green infrastructure is needed to ensure our cities are resilient. Jimmy Zammar discusses how local government is driving sustainable urbanisation with a dive into the confluence of technology, data and nature at the City of Vancouver. Catch Jimmy's full video presentation, which deep-dives into details and real world examples here: https://publicsectornetwork.com/insight/green-infrastructure-for-resilient-communities
Jimmy Zammar, Director - Urban Watersheds, Sewers and Drainage
For more great insights head to www.PublicSectorNetwork.co
Globally trust in government is declining. According to the Edelman Trust Barometer Global Report 2023 in Australia, Canada, the USA and UK trust is sitting between 37-50% and is declining year-on-year. In New Zealand, in survey findings by the Public Service Commission, trust in the public sector brand is sitting at a positive 60%. In fact, New Zealand is one of the few regions bucking the trend with trust in government having increased from 49% in 2019. How are they doing this? There's no one answer, but a significant contributor is the nation's 7 Privacy by Design Foundations and the country-wide Privacy Maturity Assessment Framework which prioritise citizen trust and confidence in the way government manages their personal information. Katrine Evans, Government Chief Privacy Officer with the Department of Internal Affairs discusses the framework and the impact of standardisation and improved training on citizen trust in this week's podcast. Catch Katrine's entire video presentation on-demand: https://publicsectornetwork.com/insight/update-on-the-privacy-maturity-assessment-framework
Katrine Evans, Government Chief Privacy Officer, Department of Internal Affairs NZ
For more great insights head to www.PublicSectorNetwork.co
When you're looking after 60,000 employees the future of work means considerably more than flexible hours and hybrid workplaces. For the Canada Revenue Agency, Canada's largest public sector employer it means being future ready and aligned with longterm organisational vision. To help achieve this the team have created a Workforce of Work Tool that enables: - Proactive workforce planning - Employee engagement and vision alignment - Current strategy and future need alignment - Innovative thinking Nathalie Kachulis, Director-General, Strategic Business Integration Directorate discusses the tool, how it works and the positive workforce planning impacts in this week's public Sector Podcast Episode. You can check out the CRA's Future of Work Framework in more detail in Nathalie's full video presentation here: https://publicsectornetwork.com/insight/preparing-organizations-for-the-future-of-work
Nathalie Kachulis, Director-General, Strategic Business Integration Directorate, Canada Revenue Agency
For more great insights head to www.PublicSectorNetwork.co
As a former Australian Army Signals Officer Sam Mackay went from defending highly sensitive military systems in international war zones, to protecting information and data against the actions of cyber threat as CISO at the NSW Department of Customer Service. As it turns out the fundamentals of attack response aren't too dissimilar in either domain. In this episode of the Public Sector Podcast Sam shares his six lessons to help you optimise your security approach including: 1. Rapid containment and eradication 2. Be good at incidence response 3. You'll be judged on your response, not the incident 4. Follow the process methodically 5. Know the threat and their actions 6. Learn from history
Sam MacKay, Chief Information Security Officer, NSW Department of Customer Service
For more great insights head to www.PublicSectorNetwork.co
40% of a clinicians time is currently spent on administrative tasks within Ontario Health. Buy axing the fax though there is a huge opportunity to reduce administrative burden - specially in relation to paperbased workflows - freeing up clinicians to focus on delivering care. Colleen McDuffe shares how the Patients Before Paperwork system is reinvigorating patient-clinician relationships and changing how providers communicate across the health ecosystem. Colleen McDuffe, VP Customer Experience and Business Integration, Ontario Health
For more great insights head to www.PublicSectorNetwork.co
"Trust meanders into town on a tricylce, and leaves in a Formula 1 Ferrari" Driven by a commitment to customer-centricity, Energy Queensland is undergoing a notable transformation. By engaging with local communities, collecting feedback from customers, and building that crucial trust, the organisation is making significant strides in addressing evolving customer needs for their diverse, vast and varied customer cohort of over 2.4 million. Michael Dart, GM of Customer shares how Energy Queensland is: Focusing on service accessibility and inclusivity for all customers Leveraging human centred design and cocreation in service design to better engage customers Building avenues to better understand their customers to build trust and optimise CX Michael Dart, General Manager, Customer, Energy Queensland. For more great insights head to www.PublicSectorNetwork.co
"Anyone can do this innovation stuff... anyone can do it, and indeed you must." 'Innovation' though has become an all encompassing buzzword that suddenly means everything and nothing at the same time. In this week's episode Elizabeth Mildwater shares her top tips to build an innovative public sector that focus not on technology, but on praise culture, finding a sweet spot and on proximity.
Elizabeth Mildwater, Secretary, Department of Enterprise, Trade & Investment
For more great insights head to www.PublicSectorNetwork.co
Data is an asset. We've all heard it. But it isn't really, atleast not yet. Why? Because in the public sector space decisions are still being made off insufficient or anecdotal evidence because accessing data - due to legislation, privacy and clunky proccess - is still too hard. Mandeep Flora discusses how to get the right data to the right people at the right time. Further he delves into how to build transparency, trust and social responsibility to engage people in how government uses their data.
Mandeep Flora, Director Data Strategy and Solutions Platform, Ontario Ministry of Children, Community and Social Services
For more great insights head to www.PublicSectorNetwork.co
Judicious use of digital technology has enabled Georgia State University to create seamless student journeys through anytime anywhere learning. This, combined with student analytics that enables early intervention, has helped achieve a 75% graduation rate for Freshmen commencing at GSU - more than double the OECD average of 37.2%. Phil Ventimiglia and Tom Willner of GSU discuss how this was achieved. Phil Ventimiglia, Chief Innovation Officer and Tom Willner, Director of Enterprise Applications at Georgia State University
For more great insights head to www.PublicSectorNetwork.co
When we hear 'innovation' we think technology, but technolog means nothing if it isn't solving a problem. Instead Michelle E. DiEmanuele shares how three other kinds innovation - work, product and experience-based can help deliver better government services.
Michelle E. DiEmanuele, Secretary of the Cabinet, Head of the Ontario Public Service
For more great insights head to www.PublicSectorNetwork.co
Local government agencies collect a wealth of information about their citizens, assets and environment. However it is rarely effectively used to inform decision making with security, custodianship and cost related barriers. The City of San Rafael, California shares how they cost effectively and quickly built a data program from scratch.
Sean Mooney, Director, Digital Service and Open Government and Vedika Ahuja, Product Manager - Data and Insights at the City of San Rafael
This episode of the Public Sector Podcast is brought to you by AWS.
Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.
For more great insights head to www.PublicSectorNetwork.co
Bad data costs organisations an average of USD$12.9 million annually. Major Transport Infrastructure Victoria worked to overcome this by established data reliability with a multi-cloud transformation journey that changed both behavious and systems. Saher Junaid discusses. Saher Junaid, Assistant Director, Digital Safety Systems, Major Transport Infrastructure Authority.
This episode of the Public Sector Podcast is brought to you by AWS.
Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.
For more great insights head to www.PublicSectorNetwork.co
Shared Services Canada has embarked on a transformation to shift legacy data systems to an enterprise cloud platform. Crucially this approach is collaborative, yet remains customisable and flexible to meet individual agency needs. Scott Jones shares details of the approach that has reduced duplicate costs and achieved faster turnarounds. Scott Jones, Executive Vice President, Shared Services Canada.
This episode of the Public Sector Podcast is brought to you by AWS.
Digital transformation can be daunting. AWS Partners can help customers by transforming technical and security challenges into solutions. See the power of public service in the cloud. Read AWS Partner Innovator stories today.
For more great insights head to www.PublicSectorNetwork.co
Healthcare workforces are overworked. Emergency departments are under pressure, and patient care access times are increasing. To overcome this NSW Health in Australia have developed a single access front door that connects consumers with the right care, in the right way at the right time. Matthew Daly discusses. Matthew Daly, Deputy Secretary, Patient Experience & System Performance, NSW Health.
For more great insights head to www.PublicSectorNetwork.co
While data governance mightn't be the sexiest of projects its a crucial foundational process that enables you to harness data as a business asset. Sandy Jack shares how the Virginia DMV reworked their governance structures to unlock data insights and reduce customer wait times by 33 minutes at services centres.
Sandy Jack, Assistant Commissioner for Data Management, Virginia DMV
For more great insights head to www.PublicSectorNetwork.co
Balancing data insight with risk is a perpetual challenge in the government space. But by simplify data tools and processes, and promoting data literacy, enabling all individuals to confidently use and benefit from data-driven insights is possible. Michael Amon discusses how to achieve data democratisation. Michael Amon, Director - Data Policy, Evaluation & Visualisation, Australia Attorney-General’s Department
For more great insights head to www.PublicSectorNetwork.co
Often a user needs to interact with different products owned by different agencies to get one thing done. But rarely do these products connect together. Wendy MacDermott shares how the Government of New Brunswick is harnessing user voices to design smarter services that reduce the burden.
Wendy MacDermott, Chief Experience Officer, Department of Social Development, Government of New Brunswick
For more great insights head to www.PublicSectorNetwork.co
"The public sector will never be the lions of the animal kingdom when it comes to talent attraction... but we can be peacocks." In this episode Nick Field, Director of Organisational Performance shares his tips, tools and strategies to help make government an employer of choice.
Nick Field, Director, Organisational Performance, Essential Services Commission.
For more great insights head to www.PublicSectorNetwork.co
More than just a buzzword, operational excellence is the cornerstone of any successful organisation’s long-term growth strategy. Ruth Owen shares her top tips to help you build a slick, well tuned, operational process with a focus on the unique government environment.
Ruth Owen, Deputy Secretary/COO, NSW Department of Education
For more great insights head to www.PublicSectorNetwork.co
With budgets and competing priorities a constant challenge in the public sector, government need to prioritise, optimise and collaborate. In this episode Robert Osmond of the Virginia IT Agency discusses the key trends revolutionising the future of government operations.
Bob Osmond, Chief Information Officer at the Virginia IT Agency.
For more great insights head to www.PublicSectorNetwork.co
"Be curious, not judgemental." In this session Sharon Pratchler discusses the importance of building diverse teams to create user-centred and empathetic government services that are accessible across multiple service pathways for maximum inclusivity.
Sharon Pratchler, Ombudsman and Public Interest Disclosure Commissioner, Legislative Assembly of Saskatchewan.
For more great insights head to www.PublicSectorNetwork.co
Technology is only the tip of the iceberg when it comes to digital transformation. Governance, procurement, funding, IT and, cruciually, culture must all come together to enable pace and create impact. Mike Hill shares his transformation experience with the UK Cabinet Office
Mike Hill, Chief Digital Information Officer, UK Cabinet Office
For more great insights head to www.PublicSectorNetwork.co
Transformation is hard - especially when you throw in competing priorities and distractions from shiny new technologies. To ensure you stay on track Michelle Graham shares her department blueprint architecture strategy.
Dr Michelle Graham, Acting First Assistant Secretary - Integrity, Security and Assurance, Department of Home Affairs
For more great insights head to www.PublicSectorNetwork.co
Integrating AI is too hard. AI will take our jobs. AI is bias. We've all heard these, but they're simply not true. AI is the way forward and with a carefully enacted and communicated strategy can reap massive rewards. Shauna Rogers shares learnings from the Texas Attorney General department. Shauna Rogers, Chief Digital Officer, Texas Attorney General For more great insights head to www.PublicSectorNetwork.co
Secure data collaboration brings great value, through the exchange of data between departments efficiencies are gained, solutions are provided to citizens faster and services are optimised. Anil Arora discusses how Canada is cultivating an innovation ecosystem with data.
Anil Arora, Chief Statistician, Statistics Canada
For more great insights head to www.PublicSectorNetwork.co
When executed well, a user-centred approach leads to the creation of government services that align with people's needs and desires. In this fireside chat Eloise Burge, Principal Service Designer shares her top tips for Human-Centred Design in Gov. Eloise Burge, Principal Service Designer, Department of the Premier and Cabinet For more great insights head to www.PublicSectorNetwork.co
People are creatures of habit and slow to change. Not true. People are slow to change when there's a lack of trust. For government services to go digital and encourage efficiency we first need to build trust. Nikhil Deshpande discusses.
Nikhil Deshpande, Chief Digital Officer, State of Georgia
For more great insights head to www.PublicSectorNetwork.co
Transitioning Australia into a globally leading 21st Century economy can only be achieved through investment into the digital age. Chris Fechner shares the three transformation drivers at the helm of the next frontier of government innovation.
Chris Fechner, Chief Executive Officer, Digital Transformation Agency.
For more great insights head to www.PublicSectorNetwork.co
When you've got overwhelming amounts of data it's hard to know how to store it, let alone use it. The State of California has recently undergone a massive state-wide transformation to accelerate data competencies. Joy Bonaguro shares more.
Joy Bonaguro, Chief Data Officer, State of California.
For more great insights head to www.PublicSectorNetwork.co
Space Tech is a gigantic leap that allows human life to vastly broaden it's horizons - but coming back down to Earth, what does it offer day-to-day? Kumudu Jinadasa shares how cutting edge Space Tech can be adapted to help power smart cities, improve agriculture and transform lives.
Kumudu Jinadasa, Project Engineer and Mission Manager at the Canadian Space Agency.
For more great insights head to www.PublicSectorNetwork.co
By assuming the role of business advisor, public procurement professionals can proactively engage clients and vendors to improve service delivery and efficiency. George Schutter discusses how a client services model makes this possible.
George Schutter, Chief Procurement Officer, District of Columbia
For more great insights head to www.PublicSectorNetwork.co
Transformation is rarely about technology. Technology is easy. You just turn it on. The challenge comes from managing change an bringing people on the journey. Fawad Abro shares his tips to building an effective leadership culture.
Fawad Abro, Assistant Commissioner, Enterprise Data & Analytics, Australian Taxation Office.
For more great insights head to www.PublicSectorNetwork.co
Struggling to attract talent, the City of Memphis embarked on an ambitious strategy to challenge the narrative around working in government. This culture change resulted in a 52% increase in female filled positions. Alex delves into how to drive a performance culture. Alex Smith, Chief HR Officer, City of Memphis
For more great insights head to www.PublicSectorNetwork.co
With digital no longer a new in government, those at the forefront of CX are looking to the future and ensuring they're providing professional, equitable services to all citizens across all life stages. Our panel of Australian Federal Government Executives discuss their strategies. Dr Rachel Bacon, Department of Prime Minister & Cabinet, Amanda Cattermole, Australian Digital Health Agency and Jordan Hatch, Department of Finance
For more great insights head to www.PublicSectorNetwork.co
Post-pandemic governments are uniquely positioned to build on the innovation moment and continue developing new digital products. CJ Ritchie disucces how the Government of Alberta is working directly with citizens to build the services they want and need most. CJ Ritchie, Associate Deputy Minister and Government CIO, Government of British Columbia. For more great insights head to www.PublicSectorNetwork.co
State parks are usually a place to disconnect and unwind. But for emergency services during fire season, as well as scientists protecting the environment, having reliable connectivity is crucial. Patrick Dennis discusses California's rollout of state park connectivity infrustructure.
Patrick Dennis, Deputy Director & Chief Information Officer, Information Technology Division, California Department of Parks and Recreation.
For more great insights head to www.PublicSectorNetwork.co
Building a data-connected distributed defence enterpise with decision superiority powered by AI is the target state for Australian Defence. Maria Milosavljevic discusses the five pillared strategy that will help achieve this. Maria Milosavljevic, Chief Data Integration Officer, Australian Department of Defence For more great insights head to www.PublicSectorNetwork.co
When we think of innovation, we think of integrating a shiny new technology. But this in itself doesn't equate to innovation. Darren Mottolini discusses how to ensure technology is people-centric and outcome focused. Darren Mottolini, Director Spatial WA, Landgate For more great insights head to www.PublicSectorNetwork.co
When patients feel well-informed, valued, and heard, they are more likely to adhere to their treatment plans - leading to lower readmission rates. Duska Kennedy shares how patient co-creation is helping develop digital health tools in Ontario Duska Kennedy, Chief Digital Officer, North York General Hospital For more great insights head to www.PublicSectorNetwork.co
Citizen trust is built on foot and disappears on horseback. How then can agencies take a whole of government approach to data use that adds value while ensuring security and privacy? Andrew Lalor discusses.
Andrew Lalor, Assistant Secretary, Data and Digital, Department of the Prime Minister and Cabinet
For more great insights head to www.PublicSectorNetwork.co
Blockchain technology offers a number of security opportunities but the untamed 'wild west' of crypto poses numerous challenges for lawmakers. Hear from Mark Montoya about how US Federal agencies are working to develop regulations. Mark Montoya, Chief Data Officer, Government Blockchain Association For more great insights head to www.PublicSectorNetwork.co
Increasing safety and decreasing taxpayer dollar spend with remote sidewalk monitoring. Courtney Zinn from the City of Kitchener discusses how locally made robots are helping city staff improve Kitchener for citizens. Courtney Zinn, Innovation Lab Director, City of Kitchener For more great insights head to www.PublicSectorNetwork.co
Michael Rowell the Deputy Commissioner at the Australian Taxation Office discusses utilising IoT, cloud and other emerging technologies to improve real-time monitoring of ICT operations. Michael Rowell, Deputy Commissioner, Commissioner, Infrastructure Projects, Australian Taxation Office For more great insights head to www.PublicSectorNetwork.co
After moving from female heavy sector like admin and HR into politics the gender gap began to gape. Join Maureen as she chats to us about encouraging talent development, training and upskilling for women in government. Maureen Towle, Assistant Deputy Minister, Data, Privacy and Innovation, Government of Alberta
For more great insights head to www.PublicSectorNetwork.co
Delve into the human side of technology integration and change management with CIO Mike Baca.
Mike Baca, Chief Information Officer, New Mexico Taxation and Revenue Department
For more great insights head to www.PublicSectorNetwork.co
Delve into current cyber security threats and priorities within Canada with Ty Curran
Ty Curran, Director Cyber Security, National Security and Cyber Security Branch, Public Safety Canada
For more great insights head to www.PublicSectorNetwork.co
Biometrics are a important tool - helping reduce fraud and integrity risks. However 49% of Australian's are extremely concerned about biometrics usage. Brendan discusses the lawful, ethical and secure use of biometric data. For more great insights head to www.PublicSectorNetwork.co
Council are the closest entity to the community so we can work to build trust. Join Greg as he discusses how more modern government services can be created by leveraging local government data. For more great insights head to www.PublicSectorNetwork.co
Join Elizabeth as she explores fundamental questions and use cases around the preservation of access and secure information usage. For more great insights head to www.PublicSectorNetwork.co
Join Elizabeth as she explores fundamental questions and use cases around the preservation of access and secure information usage. For more great insights head to www.PublicSectorNetwork.co
Trust in the workplace accounts for improved productivity, greater engagement, less stress and reduced burnout. How then can we build genuine trust to enable agility and promote tranformation? Andrew Stephen discusses. For more great insights head to www.PublicSectorNetwork.co
From PCs and paper to cloud based technology solutions. Join Timothy and Greg as they unpack how mobile technologies have transformed local government performance outcomes, as well as the streets of Los Angeles. For more great insights head to www.PublicSectorNetwork.co
Join Clare as she discussed the impacts and response to the covid pandemic in Australia with intricate details, statistics and a nod to the nation's first responders in a global pandemic For more great insights head to www.PublicSectorNetwork.co
Bobby and Lawrese challenge traditional views of the workplace and, through compelling dialogue, they urge everyone to bring their whole-self to work to build better leaders and stronger teams.
For more great insights head to www.PublicSectorNetwork.co
How confident are you that your organisation will continue to operate in the face of a tier one cyber attack? How will you recover? What's the impact? Join Nadia and Chris as they share their three pronged strategy to surviving sophisticated attacks. For more great insights head to www.PublicSectorNetwork.co
Putting care in the patients' hands. Explores how patient empowerment through data, machine learning and e-learning is leading to better patient outcomes & more efficient health services For more great insights head to www.PublicSectorNetwork.co
"Culture eats strategy for breakfast..." join Eva as she unpacks the importance of psychological safety in enacting change and building innovative, high performing teams.
For more great insights head to www.PublicSectorNetwork.co
Join Leyla Najmi, HR Chief, California Department of Housing and Community Development as they discuss Rethinking Everything (Transformation of How a California State Department Works and Hires).
For more great insights head to www.PublicSectorNetwork.co
Join Uttara Chauhan, Executive Director, Future of Work, Employment and Social Development Canada as they discuss Managing Teams in a Hybrid Work Environment.
For more great insights head to www.PublicSectorNetwork.co
Join Anatole Papadopoulos, Acting Chief Executive Officer, Canadian Digital Service as they discuss Putting Citizens’ Needs at the Centre of Government Services.
For more great insights head to www.PublicSectorNetwork.co
Join Andrea Selvey, Chief Executive Officer, Shire of Carnarvon as they discuss Creating a Sustainable Workforce of the Future.
For more great insights head to www.PublicSectorNetwork.co
Join Mark Fam, Vice President, Clinical Programs, Toronto East Health Network, as they discuss Leveraging Emerging Technology to Improve Quality, COVID 19 and Beyond.
For more great insights head to www.PublicSectorNetwork.co
| Join Thomas MacPherson and Brian McPhail from The Regional Municipality of York as they discuss Unpacking the Risks of Increased Data Reliance. For more great insights head to www.PublicSectorNetwork.co |
Join Commander Hilda Sirec, Commander, Australian Federal Police as they discuss Strengthening Local Networks to help Solve Crime and Improve Public Safety.
For more great insights head to www.PublicSectorNetwork.co
Join Shannon Pigram, Head of Culture and Capability, ESTA as they discuss Fostering Resilient and Adaptive Learning and Development Practices in Your Organisation.
For more great insights head to www.PublicSectorNetwork.co
| Join Lisa Trent, Director of Corporate and Customer Services, City of Lethbridge and Trevor Butler, General Manager - Information Technology Services & Digital Transformation, City of Lethbridge. For more great insights head to www.PublicSectorNetwork.co |
Join Chris McLeod, MBA, Vice President, Global Marketing & Communications , Edmonton Global.
For more great insights head to www.PublicSectorNetwork.co
Join Robin Vazquez, Director of Employee Resources | ERD, Washington State Health Care Authority and Sue Ann Richards, Research Workforce and Data Analyst, Office of Financial Mangement, State of Washington
For more great insights head to www.PublicSectorNetwork.co
| Join Rebecca Fox, Deputy Secretary, Regional Precincts, Department of Regional NSW as they discuss Implementing place-based telecommunications services to overcome connectivity barriers in regional NSW. For more great insights head to www.PublicSectorNetwork.co |
Join Dr. Trish Holliday, Founding Partner, Holliday Kenning & Former-Chief Learning Officer of the State of Tennessee as they discuss Conquering Functional Fixedness in Order to put People First.
For more great insights head to www.PublicSectorNetwork.co
Join Jeremy Sullivan in this collaborative four-way presentation centred around Human Centred Design and how it can help align policy with real world experiences.
For more great insights head to www.PublicSectorNetwork.co
Join Nic Kaliszewski as they discuss how the Department for Infrastructure & Transport worked with customers to develop their new enterprise data strategy and a continuous improvement mindset within their team.
For more great insights head to www.PublicSectorNetwork.co
Join Ammeh Azeim, as they discuss how Alberta Health Service was the first organisation to develop an online self-assessment tool that played a significant role in the province’s response to the pandemic by reducing strain on healthcare services.
For more great insights head to www.PublicSectorNetwork.co
Join Chris Jones, Contact Centre Manager, Australian Maritime Safety Authority as they discuss: Leveraging Data and Insights Across your Contact Operations to Improve Speed and Accuracy of Service.
For more great insights head to www.PublicSectorNetwork.co
Join Keith Tresh, Chief Information Security Officer (CISO), State of Idaho (USA) as they discuss: Lessons Learned from a State CISO. For more great insights head to www.PublicSectorNetwork.co
Join Parker Brigg, Assistant Commissioner, Strategic Procurement & Contracts, Australian Taxation Office as they discuss: Taking a Proactive Approach to Supplier Diversity.
For more great insights head to www.PublicSectorNetwork.co
Join Jessica der Matossian, Registrar, Digital Practice, Federal Court of Australia as they discuss: Tracing the Evolution of Digital Practise and Technology in the Federal Court of Australia.
For more great insights head to www.PublicSectorNetwork.co
| Join Deputy Deborah Richardson, Solicitor General, Correctional Services, Ministry of the Solicitor General, Canada as they discuss: Ontario's Shift to a Virtual Courts Model - A Correctional Services Perspective. For more great insights head to www.PublicSectorNetwork.co |
| Join Dr Bryan M. Williams, Lecturer in Biometrics and Human Identification, Lancaster University (UK) as they discuss: Harnessing Anatomical Variation for Forensic Identification Using the Human Hand. For more great insights head to www.PublicSectorNetwork.co |
| Join Dr. RaShall Brackney, Chief of Police, City of Charlottesville (Virginia) USA as they discuss: What Could Be? Imaging How to Better Serve Your Community. For more great insights head to www.PublicSectorNetwork.co |
Join Felicity Cox, Executive Director of DCS Customer Service Commission, NSW Department of Customer Service as they discuss: Improving Service Interactions as part of the Citizen Life Journey.
For more great insights head to www.PublicSectorNetwork.co