The Insurance Podcast: Recent Episodes
Pete Tessier & Curt Wyatt
Pete Tessier & Curt Wyatt host the leading podcast about Insurance. Whether it's home insurance, auto insurance, business, people, insurance companies or more the Insurance Podcast discusses the relevant issues within the P&C insurance sector. From CEOs, to insurance brokers, VPs, owners, innovators, the podcast will feature those within the insurance industry who lead change. This podcast also considers the future with social media, consumer facing, fin-tech or startups, or AI, we will shed light on what technology is doing to insurance products and companies.
Data is everything in the changing insurance world and that can be scary but Lars Boeing, Insurance Practice Lead at Capgemini Invent explains how using 5 simple buckets can help insurance entities manage their data. Lars shares his experiences with companies large and small and how they are creating personalized experiences that lead to better results around growth and efficiencies which is something everyone can agree is important in any evolution.
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The off road vehicle customization market is an $800 million industry that enthusiasts pump into their toys. Enthusiasts like David deJesus, the co-founder and CEO of Tredder saw an opportunity and now at about 155 days old they have a product to market that few companies want to look at. David explains some of the things they have had to address as an insurance start-up and how they look at technology, insurance and marketing to pull it all together. This is a company gaining traction and the CEO has amazing vision for taking a road less travelled.
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Rebranding is never easy but when it's driven by the need to grow with purpose it becomes harder. Shelley Willick, President and CEO of SMI, Sandbox Mutual Insurance shares the journey and how the name becomes part of the company philosophy and purpose. Learn about how Sandbox determined what their purpose and goals for the future are and how they rebuilt the brand to match the longterm vision of the company.
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A week ago everyone was nursing the effects of an epic hospitality night and after party from the IBAO Conference 2022. However, before that a lot went down including insurer town halls, the CEO panel, and of course the dynamic trade show. We caught up with all of it and placed the best here to give you insight from vendors, companies and CAA Insurance Group President Matthew Turak.
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The team at IBAO puts together content for their conference like no other association and this year is no different. With Insure Talks, IBAO has the Ted Talk model nailed down in short segments on relevant information for the brokers and industry. We caught up with the speakers as they came off the floor and shared some of their thoughts about what insurance brokers and the industry needs to consider as it evolves.
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Conventions are back, and the biggest in Canada happens this week with IBAO 2022 featuring incredible guess including Nick Nurse, head coach of the Toronto Raptors. However, coming back in person is not easy task and Brett Boadway COO of IBAO shares her perspective on putting together the biggest insurance conference in Canada and how she and her team make it accessible and valuable to brokers, companies, and industry partners.
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Ian White, the co-founder of Koffie Insurance, didn't plan to build an insurance company but like so many he others he found his way into the industry. Now after launching Koffie, Ian sees the use of data bit differently when it comes to trucking insurance and the industry in general. Ian shares his views on underwriting and finding efficiencies and where the industry can move not just with trucking but across all lines. We thought this would be about UBI but Ian takes us way beyond with incredible insight.
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Shawn Kanungo is not just a strategist around disruption and innovation he's a globe trotting speaker who brings passion and energy to every group and audience he meets. Shawn shares his thoughts about the pace of technology and business and how they are intersecting within the insurance sector and beyond. He provides insight into how to look at problems and the changing business landscape and offers ideas on how to change your, your company's, and team's perspectives about embracing change.
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MGAs have become a pillar of the P&C insurance marketplace for some time now, moving way beyond the traditional niche risk placement role. CAMGA (Canadian Association of Managing General Agents)President MaryKate Townsend and Managing Director Steve Masnyk are featured in this episode to discuss how MGAs are positioned in the marketplace. Steve and MaryKate also discuss regulation and advocacy for the association and members and how CAMGA hopes to manage the MGA 'greyzone' that exists between jurisdictions and bring about a code of conduct and accountability.
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Jamie Peers is the VP of Business Development for Synatic and he joins Curt and Pete to discuss how they can help agents, brokers, carriers and more extract and make use of the volumes of data they have. Have you ever wondered what it can take to penetrate the walls of your BMS and what it could look like if you had access to a true CRM for your insurance experience? Jamie explains how that can happen and what can be gained by accessing the data in your system.
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Insurance is all about the customer journey and experience and Jon Cooper, formerly of Life.io, is back with a new project- Overalls. John shares his vision about how the insurance distribution channel can supercharge its value and the customer experience by offering service where it has traditionally let others take over. Furthermore, Overalls does more than help with insurance challenges, it can be an integrated experience manager for many aspects of your clients life giving brokers and agents another value touchpoint.
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Not everyone understands the need for SEMCI or Single Entry Multiple Company Integration but Zack Yurch, Head of Revenue for Semsee. Zack explains the efficiencies that come with the model and how they benefit both the carrier and insurance agent/broker sides of the insurance distribution model. Dive into where quoting and binding Nirvana can be found and the ask your company and tech partners when this reality comes to your office.
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Wysa is more than an app, it's a wellness essential. Jo Aggarwal, CEO and co-founder, is helping improve the workplace for all people. Does Wysa have an insurance purpose? Yes, and the data will only help employers, and their insurers, make a better environment. Mental health and wellbeing affects staff and workplace culture. With Wysa, employers can support staff, identify challenges, and provide effective personal support. The workplace can be less intimidating. The insurance industry can benefit with simple, mental health check-ins using AI and other intelligent learning technology via Wysa.
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Brothers Jackson and Jamieson Fregeau, founder of Quandri pledge to 'take the robot out of the person' with their technology for insurance agents and brokers. Curt and Pete dive into the world of robotic workers with the founders of Quandri and how those robots can lead to huge efficiencies, savings, and the ability to let people do 'people things'. Jamieson and Jackson explain how the future back-office is not about replacing people, rather empowering them by taking the mundane and repetitive tasks out of the job.
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Will Wood is the head of Life for Instanda and he joins Pete and Curt to discuss how a low code to no code digital transformation is possible for carriers, MGAs and brokers. Will shares his experience from his time at Aviva to what he and Instanda have built for both the life and P&C sectors. He even explains how it's important to know regression in KPIs is common when starting digital transformation and what the trend line is when moving forward.
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Eileen Potter knows a thing or two about insurance as she has worked in all sides of through out her career. Now leading the marketing solutions for insurance at ABBYY, Eileen is helping drive process improvement for an industry that relies on processes. ABBYY is more than a data company and Eileen explains how digital transformation means more than connecting with customers in a modern way as the back office has to support the experience and there are many areas ripe for change that the customer never sees but affect the inherent digital experience we are all trying to build.
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Have you ever thought about the importance of digital authenticity? Nicos Vekairides has and the company he heads up, Attestiv, is out to show in an age if digital transformation there's value to ensuring what's real and what is accurate. Using various forms of technology and AI, Attestiv can help accelerate change and drive a better customer experience for insurance consumers.
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It's not that Matthew Queen is opinionated (he is) but it's that he's asking the right questions after sharing his thoughts. In this episode Matthew talks about how captives could provide an attractive solution for digital initiatives, the underlying risk with cyber coverage should a mass event happen, and where an untapped source of data for underwriting exists. Needless to say he's got a few hot takes along the way and had the hosts on their toes.
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Charles Merritt and his buddies had a need for a specific type of insurance so they built Buddy to insure their risk seeking fun but that was only the beginning. Now they help brokers, agents and insurers deliver products and services via APIs to expand the distribution channel and where insurance can be sold. Buddy is more than a service, it's a friend to help you get to where you want to go.
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Being difference is a good thing and Jeff Radke, co-founder and CEO of Accelerant explains how they are looking at creating a more stable experience for MGA and their clients. With a tech stack, data stack, analytics stack, combined with company and capacity Jeff and Accelerant are looking to build a better experience when it comes to selling products and building a smoother customer experience.
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Pete and Curt look back on the year that was 2021 with top trends, thoughts about the insurance industry, news, and a look back at various episodes and guests. This freeform episode has the hosts sharing their perspectives on what they see coming for 2022 with trends and predictions about insuretech, insurance products and insurance distribution. There might even be some hints of things to come on the show for 2022 as well.
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Jessi Park had to do it all herself. That's not unusual but how she came to insurance and realized an opportunity is and she built a a million dollar book of business in less than a year. Jessi shares her thoughts on how to keep focussed on value to customer by explaining that sometimes what's old is new again. Her approach is not one of finding the coolest technology or strategies but focussing on her market and believe it or not, doing the grunt work.
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GeoX founder and CEO Izik Lavy shares his thoughts on how combining geospatial data sets with AI can lead to better underwriting for insurers. Izik describes how underwriting results can be improved by adopting geospatial technology while also using it as a claim predictor in risk rating. However, this is not just a tool for buildings and structures but for landscape and terrain as well by predicting loss due to climate change. Geospatial technology has come a long was and Izik and GeoX are exploring new territory to help underwrite and predict loss better.
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Rick Fox, head of Agency Sales for Vertafore, joins the show to talk about how agents and brokers need to look at their connections with clients and what moves them forward. This episode is a thought leader seminar as Rick hits hard with many ideas based on his legacy experience and position in the industry.
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You've seen the event and heard the incredible game-changing news now dive deep as Curt and Pete go one-one-one with Sherif Gemayel and discuss the Tru-mobile app, Broker X-ray and Policy X-ray services. Sherif shares his vision, and adds context to why it's important to have critical mass adopt the right technology for efficiencies that will keep the broker/agent distribution channel at the forefront of the insurance industry. See omnystudio.com/listener for privacy information.
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We look back at the IBAO virtual convention and discuss some of the main topics, themes and thoughts that came out off the CEO Panel, breakout sessions, and of course the keynote speaker, Seth Godin.
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If you are looking for the next wave with insurance product innovation and technology look no further than Yokahu. Tim McCosh, the CEO and founder of Yokahu, shares who the cross section of product innovation and technology leads to a different and often overlooked model, parametric insurance. Tim explains how parametric insurance works and why it's a great solution for specific weather perils and where it could go for other causes of loss.
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Want to know why Steve Earle is often referred to as 'angry Steve'? It's because the frustrations that exist in the industry are pushing him to find and create change. As a traditional broker he runs Bauld Insurance but he also co-founded the online direct to consumer business Cheep Insurance as well so he knows both sides of the distribution channel. Steve let's it all hang out sharing his thoughts, ideas, and opinions about what brokers and agents need to do to make meaningful change. See omnystudio.com/listener for privacy information.
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Technology is not always obvious when it comes to insurance. There's a lot going on behind the scenes and Udi Ziv, CEO of Earnix explains how their use of data drives underwriting and helps all sides in the insurance product creation and sale become far more nimble. Udi shares thoughts on where he thinks the distribution channel goes and what technology will change the field now and in the future. See omnystudio.com/listener for privacy information.
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Want to talk about a family affair? Mark Tattersal principal of Back Nine Insurance shares his thoughts and journey on the evolution of Quote & Apply to add an arsenal of life and ancillary products to your sales channels. However, the next generation is guiding the evolution and Reid, Mark's son impromptly joins the show to provide more insight in developing APIs and how the next gen wants to but insurance. Reid is that next generation and he decided to help figure out the problem! See omnystudio.com/listener for privacy information.
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Another past guest joins Pete and Curt to discuss the second book in his series on The Future of Insurance: The Startups. Author, speaker and coach Bryan Falchuk shares what he learned from the next wave in the insurance channel from startup entities that are looking to change the industry by filling gaps. Bryan talks about lessons learned and how these insuretech companies see the industry differently than the incumbent entities which were the focus of Volume I. See omnystudio.com/listener for privacy information.
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You heard about the leading chatbot from Avdhesh Saxena but what about his next project, the Friendly Agent book? On his second appearance Advesh shares what he's been up to and that is talking to insurance industry leaders about what has made them successful and where they have found success with building dynamic and profitable insurance agencies and brokerages. Hear what Avdhesh learned and then go get the book to take you to the next level. See omnystudio.com/listener for privacy information.
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Want to know how to look at insurance distribution differently? Scott Fergusson will tell you how as he comes from a beer and wine background and he's got a very different view on the industry. Scott shares the Techficient story and talks about how agents and brokers are often missing the cross over sales opportunity between property and casualty and life and why Techficient can help. Scott's a polished speaker and his infectious energy is going to motivate brokers and agents to look at sales a bit differently and how to power them forward. See omnystudio.com/listener for privacy information.
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Bryan O'Connell has start up experience but what caused him to think about starting up an online business insurance solution is a cool reveal in this episode. Aside from inspiration Bryan shares thoughts on how he and Huckleberry addressed problems and what it took to stay focussed and launch this online business insurance experience. Thinking of going online, then this is a must listen for some great lessons in process and business model. See omnystudio.com/listener for privacy information.
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Joel Baker has his hand in everything with insurance, legacy statistics and information to the current data points, catastrophic loss points, and of course Insuretech North, but there's more. Joel shares the story of his career into insurance and what all this data lets him see across the industry, that's the same industry that relies on MSA Research, his flagship company to put on the National Insurance Conference. Joel's seen a few things and he's sharing his thoughts on the industry and where it's going. See omnystudio.com/listener for privacy information.
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Leaselock is not your typical insurance it's an embedded platform that solves a problem and founder Derek Merril explains how the product works. What comes out in the discussion is that Leaselock not only empowers renters to have better access to rental inventory it's another step into what we call INoT- the insurance of things that is embedded in new ways to reduce friction and solve problems when it comes to damage and security deposits. See omnystudio.com/listener for privacy information.
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Embroker is not like other direct insuretech companies, it targets potential customers that face similar needs as it did and still does as a start-up. Chris Gunston, VP of Channel and Alliances shares some of the concepts that makes Embroker's products unique and distinctive compared to other offerings. Chris also discusses the journey to releasing an MVP and how they arrived at the buying experience for customers based on hearing from them. See omnystudio.com/listener for privacy information.
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Julian Stillitano and The Croo Group want to change the way we think about telecommunications and insurance. While the internet may be the best tool for distribution the phone is still a broker or agent's best friend. Julian explains the benefits of integrated telephony into a brokerage and how it can serve clients, sales and efficiency along with helping manage E&O exposures. The back office still matters and Croo is going to seize that opportunity. See omnystudio.com/listener for privacy information.
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The second episode in our series profiling the leadership of independent broker/agent association features Grant Wainikka, CEO of IBAM. Grant talks about leaving one industry to enter insurance and how his past experiences already had him familiar with new challenges. Having guided the association through difficult and problematic negotiations with provincial auto insurer MPI, Grants shares lessons learned and how the association has come out strong and ready for new challenges. See omnystudio.com/listener for privacy information.
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Insurance needs change but not just with distribution and products. Nestor Hugo Solari the CEO and Co-founder of Sigo has built a platform with a purpose that has as much to do with social cause and socio-economic effect as it does with a new way to buy insurance. He's not on a mission, but he and Sigo have a purpose. Nestor tells his story about why he's making insurance accessible and fair to an under-served demographic that has been left behind by the industry at large and why they are finding growth and success. See omnystudio.com/listener for privacy information.
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We're diving into distribution efficiency here but on the 'other' side of insurance, the Life and Accident business. Andrew Ostro was recently part of the Wolfpack session at Insurtech North pitching PolicyMe and how he sees the purchasing point of insurance change. Andrew explains what he learned through development to an MVP and ultimately a product solution that he believes meets the innovation demands the next wave of insurance consumers has. See omnystudio.com/listener for privacy information.
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Kicking off our broker/agent association with Derek Lothian the CEO of IBAS. This series explores the role these dynamic leaders play and how they help steer the independent broker/agent model. Derek shares his route to this role what what IBAS is doing to address the many issues broker and agents face today with their insurance company partners, technology, advocacy and more. See omnystudio.com/listener for privacy information.
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This episode explores captives and how they function in the insurance marketplace. Adrian Lynch, Executive VP of Artex Risk, explains how captives look at risk and the resources they use to explore insuring a niche industry or organization. With a diverse insurance history Adrian talks about the layers of insurance and risk management that come with building a captive and how these principles of risk flow through all aspects of the insurance to agents and brokers. See omnystudio.com/listener for privacy information.
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Another day and another successful virtual conference completed as the hosts revisit some hot topics and ask the question "where do we go from here?" when it comes to technology, innovation and insurance. Plus a breakdown of content and guests and more thoughts on the Brella app that hosted the convention. See omnystudio.com/listener for privacy information.
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Joel Baker and his team put on a great event in regular times but with virtual conferences come new challenges yet the first day of Insurtech North went off without a hitch. Curt and Pete discuss some of the topics discussed, the guests and speakers as well as the virtual format and how it works well to keep connections and opportunities alive. Also find out who won the Wolf Pack Pitch competition and what was pitched to the Wolves! See omnystudio.com/listener for privacy information.
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Mergers are never easy and often take time to complete, that was the case for SSQ and La Capitale who finally had their nuptials last year and formed Beneva. CEO Jean-Francois Chalifoux tells the story of how this merger came to be and what he sees as advantages from scaling up. Jean-Francois explains that Beneva has a different ethos and purpose when it comes to growth, products, and service delivery that position for success in in a hanging insurance marketplace. See omnystudio.com/listener for privacy information.
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Let's put data to work! That's what Greg McCutcheon, President of Opta Intelligence wants to do and he explains how. Do you want to improve your underwriting relations, there's data for that! How about predicting how your book of business will perform? There's data for that! Want to see where loss might occur? There's data for that too and Greg explains how to use it, where the value lies and how you can find your solution using a slice or whole pie of data that your brokerage or agency has. See omnystudio.com/listener for privacy information.
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Have you ever wondered how athletes or professional sports teams get their insurance? If you have Leigh Ann Rossi, SVP of NFP, shares her experiences around how athletes, teams and leagues manage their insurance needs along with other areas of the entertainment industry. Leigh Ann talks about the nuances of how insurance plays a role with possible trades and contracts and how thinking about this sector can help agents and brokers take a different approach to gauging risk. See omnystudio.com/listener for privacy information.
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Underwriting is a challenge right now and Nick Lamparelli has some thoughts about how it has to change. Think poker and betting big when opportunity arises and so much more as "Lamps" shares his thoughts with Curt and Pete about innovation and looking at risk differently. Nick is an industry veteran and a social media must follow- @Nick_Lamparelli on Twitter for insights and thoughts about where the insurance industry needs to go to be better at its core function, underwriting risk. See omnystudio.com/listener for privacy information.
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Agents and brokers are told they are sitting on volumes of data that can help them but is all that data useful for creating the best experience? Sandeep Kharidhi, manager of data and analytics for Deluxe Corp joins the show to discuss how data can be used to create a better experience for insurance customers. Whether it be finding touch points after life events or using external data to shape process efficiencies in customer service, Sandeep shares thoughts what he and Deluxe believe data can do to give insurance professionals and advantage when it comes to service. See omnystudio.com/listener for privacy information.
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As Christian Harris of Slip Safety Services says, 'there's a hidden cost to insurance with slip and fall claims' and he explains why during this episode. In an era of risk mitigation and loss prevention, slip and fall claims are just as preventable as other forms of loss and Christian's company has taken the lead to automate that loss prevention role. There are many forms of claims prevention technology but Christian has plans to help insurers, brokers, and agents take their loss prevention to another level when it comes to slip and fall claims. See omnystudio.com/listener for privacy information.
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Carol Jardine is a leader for and within the Canadian Insurance industry. She shared her insights about the current industry challenges along with some personal thoughts about her career journey and passion for giving back. As the COO of a large insurance company Carol has a different view, and she talked about how technology and disruption are changing the insurance experience and how Wawanesa is positioning for change and embracing the future. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Jeff McCann and Apollo Cover are not trying to change the way we buy, sell, and market insurance they're simply finding ways to improve upon the model. Jeff shares thoughts from the inspiration of the Apollo concept and how they have tackled problems with a different mindset and a different look to who and what they need to succeed. Much of what Jeff says rhymes with 'culture' and it's why Apollo is finding success with focusing on obvious inefficiencies thus creating a new and better experience. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Bolt Inc is not a new venture, in fact it's over 20 years in the making as a technology company that serves the insurance marketplace. Jim Dwane, the chief revenue officer, explains how connectivity within an open market ecosystem brings insurers and carriers together with potential customers. But it's more than than connecting entities, it's about the back bone of the experience and how Bolt Inc drives and promotes options for a different insurance experience. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Ty Harris didn't wake up with an epiphany for Openly, he actually figured out what he wanted to do and set about building it. That's what Openly is, an insurance company and products designed for a targeted segment. Ty explains why it's difficult to start out in the space and how they have targeted their growth opportunities and managed their business to be a sustainable operation. That's a rarity in the start-up space but it's also a compelling and informative story. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Fire protection is what insurance is for right? That's what consumers think but Rob Read, President of Bison Fire Protection, explains theres much more for insurance agents and brokers to know when helping their clients. Rob explains how the handed-ness of a chef affects the design of fire suppression in a kitchen and how fire suppression systems are designed to minimize loss not just extinguish. Rob's wisdom is great technical knowledge for agents and brokers looking to improve their service for commercial clients. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The title is a bold statement but Painworth might have cracked the code for efficient and fair bodily injury claims settlements by writing some code. Mike Zouhri had a personal experience that led him to understand why access to justice was so hard and receiving compensation since so difficult. Through research and some practical programming skills, Mike wrote some code and brought it to the insurance industry where Aaron saw possibilities. The result is potentially game-changing. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Insurance brokers and agents generate tons of data but how many of them know how to harvest it? Colby Tunick, CEO and founder of Refocus AI, is ready to help you make sense of your brokerage data and explains why it's time to take control of your business. Colby shares how data can help predict which customers will be more profitable and which ones could cost your business money. It's time to take control back and Colby will show you how, and why it's worth doing. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Everyone sees what is happening in the insurance distribution marketplace with mergers and acquisitions but what's driving it? Mike Berris from Smythe CPA explains what's driving the flurry of activity where valuations are and where they might be heading. Mike was also the first guest on the podcast when it started and we look back nearly three years at what has changed or not changed when it comes to buying and selling brokerages and agencies. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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It's time to look back on the year that was for the hosts Curt Wyatt and Pete Tessier and what happened over 40+ episodes, the insurance industry, the world and everything in between. Pete and Curt take some shots at the industry, our challenges and make some predictions about what lies ahead in 2021 and what the insurance industry needs to move forward. (hint: it rhymes with leadership) Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The times they are a changing and David Duley, CEO from PlanGap, shares his thoughts about how people should protect against potential shortfall in government pension plans with social security or insurance. David has a great story about his inspiration moment and how has built PlanGap to address both market and industry needs. With a world changing so fast we're going see more innovation and David has thoughts about the future and insurance products both financial and P&C. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Political action is part of every good strategy but no one does it better than Huw Williams of Impact Public Affairs. As a guiding force for insurance brokers across Canada, Huw has helped many associations advocate on behalf of their members and their clients to help make sure that insurance is accessible and available. Huw shares his thoughts on working with government and how to navigate politics at all levels and where brokers have found success and others have not. He also called the two hosts, 'legends' so he's pretty sharp. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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When talking about innovating to manage disruption with insurance there's no one better than Al McLeod. He's not part of the insurance world hierarchy or patriarch, he's just Al, a guy who has a vast of array of experience from all sorts of industries and someone who thinks way outside the confines of a box. Al updates us a little on what he's been up to and then expands on how disruption happens and why incorporating a culture of innovation is essential for insurance entities for future survival. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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We had two guests this week with Pierre-Andrew Meunier from PrevTech and Ken Worsley from Wawanesa Insurance talking about the latest needs and technology to help predict where a claim could occur. As agricultural operations, and other types of large-scale manufacturing operations grow, the scale of loss increases. Pierre and Ken share their thoughts on how brokers and agents can help keep insurance available for their clients during this hard market and ensure their clients are the best type of risk to for insurers to have. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Sometimes the insurance industry has tunnel vision because 'no one gets it'. In this case, Zensurance co-founder and CEO Danish Yusuf come from outside the insurance industry and he shares his calm and focussed approach to thinking differently about service, distribution and value. Danish is an amazing example of someone looking outside an organization to find innovative ways to grow and prosper inside and he shares his experience in this episode. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Insurance claims are the value part of any policy and that experience is beginning to change. Whether it be an external disruption or internal innovation the process of being made whole' is moving in a different direction. Erin Fischer VP, Chief Claims Officer of Wawanesa explains to Curt and Pete how innovation, technology and hearing an insured's story are part of the modern claims experience that progressive companies like Wawanesa are moving towards. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Risk engineering never seemed so cool but Ryan McGovern the Chief Risk Engineer from Virtual I Technologies explains what the future looks like for insurance brokers and agents when it comes to risk analysis and data. Virtual I Technologies is an ACORD Insuretech Innovation award winner and Ryan shares with Pete and Curt the structure and value they provide into the insurance sales and distribution channel and what the future holds with risk and profiling. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Data is everything in the insurance industry right now but what about data on the trends and technology that is shaping the industry? That's where Jeff Goldberg and Novarica come in, they make sense of all the different changes going in with insurance and technology and all the companies making things happen. Jeff shares his insight on what Analytics Arms Dealers, Creative Carriers, and Beneficial Bots are. His engaging and energetic style makes insurance and technology fun and informative. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Pete and Curt breakdown day two of the #IBAO2020 virtual convention discussing the CEO panel featuring Economics, Intact, Wawanesa, and Travelers as well as clips and thoughts from the insurer town halls. It was a different kind of convention this year but IBAO pulled it off and there was more than enough to chew on and the guys give you the goods on what went down last week. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Day 1 from the IBAO #Empowered virtual convention got off to an amazing start with smooth music from DJ Steph Honey and then delivered great content on the state of the industry, Ontario broker technology and recruitment and retention strategies. Pete and Curt breakdown the day and content with highlight clips from all three sessions. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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It wasn't just brokers and agents who had to make a pivot to a virtual service model, professional associations did too and Brett Boadway and Norah Black from IBAO share their journey. The Empowered conference is IBAO's 100th and it's going on in full form in a virtual model and it's as dynamic as ever. Brett and Norah share their insights on serving members, dealing with Covid-19 and how to keep an association connected and vibrant as the world was turned upside down. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Insurance brokers and agents want real-time transactions and Tom Reid has come on board with IBAC to ensure the industry crosses the finish line. Tom shares his journey from entering the industry to becoming an executive while explaining how the future of broker-insurer connectivity will arrive and evolve to help deliver a better insurance experience. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Change isn't easy, especially when it's unexpected and forces the shuttering of the entire way an industry does business but that's what Joseph Carnevale took on this year as IBAO President. In this episode Joseph talks about how to pivot, what it means to care in a de-personalized insurance world and how to look to the future what kind of changes insurance professionals should anticipate and how to build for them. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Claims can go wrong but what happens if you suspect that a claim might not be what it seems? You might hire an investigator, some one like Dorian Bond, who can help figure out what's going wrong. Dorian joins Curt and Pete to discuss how brokers and agents to pick up on fraud and explains what lengths insurers go to expose fraud. Dorian's back story and history is inspirational too and he shares insight into the life of a private investigator and how he rose to work across the US and Canada. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Home security is changing from an old tech reactive model to a new age proactive system that integrates far beyond the traditional monitoring station. Dhruv Garg drops by to explain how Kangaroo and its connected systems will change the way insurance looks at home security and why its value proposition is far better than what the insurance industry has always done. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Telling a story is never easy, but telling a story about insurance is even harder but Charles Alexander knows how. Insurance can scare consumers into purchasing but it can also educate them into purchasing the right coverage, coverage that agents and brokers struggle to explain in the sales process. Charles shares his tips, tricks and things not to do with video marketing as he joins Curt and Pete on this episode. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Is there anyone more energetic in the insurance industry than Bill Pieroni? If so we haven't recorded with them yet. However, after talking with Bill you don't just feel energized, you are informed, educated, and empowered with a new understanding of insurance knowledge. As the CEO of ACORD Bill sees how in the future volumes of data will move between insurance partners and what the consumer will come to expect as they shop for insurance. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Outsourcing is not a dirty idea anymore, in fact it's far more common in the insurance industry than we think and Daniel Ramsey, the CEO of My Out Desk will explain how his company and services allow for back office efficiencies. Daniel explains how using an external service of trained and licensed people to do the more menial tasks allows brokerages and agencies to focus on their strengths, thus improving performance and satisfaction for all staff. In fact, his novel approach might be the solution to the impacts of other technology affecting the insurance distribution model. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Have you ever wondered how the IBAC president looks at the insurance industry and its current state of change? Kent Rowe joins Curt Wyatt and Pete Tessier to talk about what he sees and how IBAC is addressing and manager change for almost 40,000 independent insurance brokers. From data exchange and technology to education and the effectiveness of advocacy with all levels of government, Kent pulls back the veil on how a small but diverse organization makes an impact for everyone in the insurance industry. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Education is the key to opportunity and any professional never stops learning through their career and Peter Hohman, CEO of the Insurance Institute if Canada joins Curt and Pete to discuss the importance of education. The IIC does more than prepare people to be agents or brokers, it serves all facets of the insurance industry and Peter explains how it has adapted to changing needs from the industry and why it is still seen as the gold standard for education and launching an insurance career. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Insurance professional, author, and so much more, Bryan Falchuk joins Curt and Pete to talk about his new book, The Future of Insurance: From Disruption to Innovation. Bryan's insight and research shows how it's not just technology that's evolving the industry but new ways of thinking in all ares of the industry and he back that up with well researched case studies. It's bit of an Insurance book club, but one that is sure to inform and educate. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Coalition Cyber is a different kind of insurance company and company co-founder Joshua Motta explains how his approach is via risk management not tech solutions. Certainly there is technology involved but the way Coalition provides value and coverage to insureds is different and unique. Joshua explains that Coalition looks at risk management as the way to best help customers and why a cyber threat is an evolving one that adapts and changes in near real-time. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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It's rare a guest comes back so fast but Tom Super was far too interesting and informative to not continue with his insights. Consumer data is always hard to understand and Tom with JD Power share information and what they have learned about the insurance-buying consumer. It's not easy managing change during tumultuous times but gathering data in the right context can go a long way to making sense of a changing insurance world and Tom Super with JD Power is doing just that. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Have you ever wondered what the underlying traits of successful insurance businesses are? Rick Bauman from IC3 joins Curt and Pete to discuss how a passionate workplace leads to a successful culture. Rick brings his years of wisdom and experience to the podcast to give back some information and expertise to an industry that has been very good to him. Learn how to measure your teams and build a successful insurance sales organization to compete during difficult times and the future. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The insurance consumer is changing and no one knows that better than JD Power the leader in consumer data and analytics. Tom Super, head of P&C insurance for JD Power, joins Curt and Pete to talk about what's influencing consumers with insurance purchasing decisions and what kind of experience they are looking for from the marketplace. With JD Power's data and Tom's experience this podcast turned into a 2-part series of in-depth discussion of the insurance business distribution channels. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Back for a third appearance, social & content marketing expert Alyson Shane discusses how reaching new customers is changing due to the pandemic. Insurance has always been a difficult product to market and by touching on various media platforms Alyson explains how different tactics, some new and some old, can help become habits and regular processes when you cannot be face to face with clients. This is an insurance agent/broker's marketing boot camp as business models pivot to new methods of interetaction and selling to customers. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Artificial Intelligence is still a developing technology within in the insurance industry but the misconceptions are gradually disappearing. Joe D'Souza the founder and CEO of Pro Navigator wants to make those misconceptions disappear for ever and he's well on his way to doing so. With a new product called Ask Sage, Joe explains that by using NLU and NLP their software is there to empower efficiency for brokers and agents which in turn maximizes service sand sales. In fact, Joe explains that now more than ever with daily updates and product changes from insurers, managing internal data flow is the key to adapting to consumer needs and behavior changes. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Stuart Bruce is more than a CEO, he's a an entrepreneur who is driven to make the business experience better for everyone from owners to customers and it all revolves around the payments process. Stuart and First Canada are leading the way when it comes to payments options for customers and insurance agencies. With a new service providing unique branding for financial transactions they are solving the trust problems when it comes to fast, efficient and secure payment solutions for the insurance industry. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Syd's more than fun, she's dynamic and cool and she's some one you want to sit down and chat with, often. She joins Pete and Curt to talk about how and what insurance brokers should be paying attention to when it comes to data. Her insights are the leading edge of where the use of data to deliver customer experience should be moving to for the industry. Her real life backs her thoughts up as she leads the marketing efforts of bAtomic and the Neon product to help transform the industry. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The generation shift is real in the insurance industry but who is the shift moving towards? The next generation isn't necessarily a problem as much as they want to adopt solutions soon. This episodes features @InsuranceGenY an smart but anonymous person in the insurance Twittersphere. He works in the industry and his Twitter content is often biting but accurate and always informative. We discuss how to use public APIs the challenges with agents and brokers acquiring data and what the heck you can do with data should your agency find a way to get it out of the abyss. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Cannabis has been legal for 18 months but there's still many unknowns about the business and insurance. Scott Treasure and Scott MacInnis from Excel Insurance Group came on the show to discuss how they went about building an insurance solution not just for the producers and retailers but all the other subsidiaries. The two Scotts also explained how looking at regulations in the sector led them to better underwriting questions to convince an insurance partner to take on this risk. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Sonia Johannson is not any HR professional, she specializes in how insurance professionals can understand how their offices and teams can best function. Insurance agents and brokers are undergoing a transformative industry shift with technology and now with remote working- how do you measure their effectiveness and contentment? How can you spot trouble before it happens? Sonia explains how using pulse surveys allows teams to improve and excel in trying times and through transformation. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Perhaps we should listen to millennials in the insurance industry and Curtis Killen, President of KBD Insurance in Montreal is as good a reason as any. They look at things differently like hiring tactics, lead generation, automation, and insurer relations to name a few. However, there's also a blunt honesty that is deceptively appealing that should help insurance professionals come to terms with our much-talked-about the generation gap. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Cyber insurance is not new but it's not widely accepted and understood. Jack Kudale CEO of Cowbell Cyber explains where the market is headed and how it's evolving when it comes to threat vectors and industries. Furthermore Jack explains how cyber risks can be rated in real time and where the integration of product and protection intersects with access and sales within the insurance marketplace. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The Insurance industry doesn't need any more UBI solutions, or does it? This episode features Sahas Katta, CEO and co-founder of Smartcar.com and he sees the world of automobiles, insurance, drivers and data differently. Smartcar is not simply a data aggregator for interested parties, it's the beginning point to a user interface that bridges the needs of the consumer insurers while being a permission based entity. The game is changing with car technology and Sahas and Smartcar are going to so the way to the future. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The insurance industry is focussing on Covid-19 just like all other industries and nowhere is there more pressure for answers than with commercial insurance professionals. Cole Leitch and Chantelle Markus from Avant Insurance were kind enough to record an episode to provide advice and guidance in these difficult times. From how to care for customers, what to discuss, and how to move on to providing the best service possible, Cole and Chantelle share practical advice on how brokers and agents can still be effective during these difficult times. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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A quick discussion from 3 brokers, and IBAO on some advice and thoughts for dealing with your insurance business and COVID-19. This is not a regular episode but something to be shared so that you can find some help, guidance, and support as insurance professionals navigate what to do when it comes to providing service and support for clients while working with insurance company partners during this crisis. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The insurance industry is not the easiest one to sell as a career but it can be one of the most rewarding. Recruitment and retention is difficult at the best of times so how do insurance professionals fill the talent pipeline? Page Forron and Bettina Urban from McConville Omni Insurance might have some ideas about what the solution is for tapped out agencies, brokers and companies. They take a unique look at what other skills besides a relevant degree or licensing education make a good broker and what it takes to retain that found talent. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Usage-based insurance is not a new concept but telematics has evolved and Ryan McMahon, VP of Insurance for Cambridge Mobile Telematics explains how. The technology has moved way beyond plugging something into the OBD II port in a car and now uses bluetooth connected tags to prove near real-time data. As Ryan points out CMT technology can be used in a Ford Model T to a Tesla Model S and connects with over 7500 different phone models enabling comprehensive coverage. Yes this is an evolution of data with insurance but it goes beyond simply measuring an individual's driving behaviour, CMT provides a near real-time picture of what's happening on the roads at any given time. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Talking to a chat bot should not be this fun but Avdhesh Sexana, the founder and creator of the Friendly Agent Chat Bot, explains what so many within the insurance industry don't understand about the technology. Chat bots aren't just about backend AI, they are about front end lead generation and store minding as Avdhesh explains. They are part of social media plans and customer engagement as well as many more experiences customers and agents don't realize are necessary. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Claims service is when insurance matters most but the often overlooked part is how to make the payment of claims efficient. Jeff Brown, the President of Vpay, explains how their service solves so many problems for the payee and the payer with the use of the 'V card'. It's not just about transferring funds, it's data security too and Jeff explains how VPay's technology empowers a safe and secure transaction one many platforms and promotes back office efficiency for all parties in the insurance channel. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Broker technology comes in many forms but Sherif Gemeyal has been a pioneer in the next phase of the customer-facing insurance experience. Sherif and Marnie Osborne share their experience with how the broker distribution channel is changing and where they see the biggest opportunities for insurance companies and their partners. Their company Trufla Technology has more than a few ideas for both brokers and insurers to change. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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There's a perception about the mutual insurers but John Taylor, CEO of OMIA, is ready to dispel it. These aren't smaller companies filling a niche, rather they are a group of long-standing innovators that have served segments of the economy developing products and solutions for over 100 years. John explains why mutuals of all sizes have a role and how they not only help the marketplace but also many communities outside of the major urban centres. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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All corporations are using social responsibility as part of their brand value but no on within the insurance industry does it like Aviva. They started with the Aviva Community Fund and have now moved on to a new cause, Take Back our Roads. This cause is bigger than simple road safety, its about engagement with many stakeholders to find solutions to problems with road design, traffic flaws, and of course safety. Catherine Brown, VP of Marketing & Social Responsibility explains Aviva's next cause and how they are tackling an issue that is has so many layers to manage before change happens. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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AJ Altman, the CEO and founder of Hover is happy to change the parts of the insurance industry, in fact he's inspired to do so for all the right reasons. AJ has a incredible story about inspiration and risk and not how to look at risk as insurance professionals do. He also shares his fears and how they drive him More importantly his view of how insurance can work is shaped around efficiency and C-sat, 'customer satisfaction' and that's a far more specific target than 'engagement' or 'experience'. Hover's 3D geo-spatial technology will influence insurance and probably in ways we can't yet predict and that's pretty exciting. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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It's one thing to talk to a company developing AI technology but to talk with their key customer is another thing but that's what happened in this episode when the co-founder of Boost AI, Henry Vaage Iversen and the Business Efficiency Lead from Tryg, Benjamin Alex agreed to record. This was a trans-Atlantic recording and a ton of fun to talk about how a company took leading edge artificial intelligence and applied it to their business model. The results speak for themselves and they will surprise you too as it was the team at Tryg who found the most benefit and that helped them improve their service to customers in very significant ways. This is more than a chatbot it's about personality and engagement via technology that people want to use. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Innovation does not have to come from the 'big guys' when it comes to insurance companies and Val Fehr, CEO of My Mutual Insurance is proof. Val's beliefs formed a long time ago and once the chance arose was able to put them into place to create a flat management style operation that puts people first. In many ways that's a refreshing change in the hyper-tech driven space of insurance and Val explains why relationships matter as much as technology, and in some cases even more. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Insurance sales always seemed complicated until Mark Evans from Standard Sales reached out. As the guest on this episode, Mark explains how creating the right experience with innovative touch points, value mapping the customer experience, and thinking how you can transform your customers are all tactics for a great sales strategy. Yes, this is all about insurance too! Mark's energy is as contagious as the wisdom he shares! Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Insurance can be seen as a ruthless business and at times it is, but David Ferreiro from USI Insurance Services has a different view. David explains how brokers can insure to their values and how empowering the next generation to see that possibility can bridge the divide between the old guard and millennials. Everything with the insurance industry is in a state of change and David has great insight on how to prosper while being true to what you as a broker believe. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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While insurance regulation may not be the most glamorous subject the new regulator for Ontario's FSRA branch Tim Bzowey might be able to change that perception. With IBC's Don Forgeron asking the questions Tim explains his philosophy, his views and how a regulator can serve as an advocate for all interested parties with respect to insurance products. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Recruitment and holding on to talent is everything in the insurance industry right now and the IBAO 2019 Convention delivered the "Talent Pipeline" Tip Talk. This talk featured three leaders around talent and the insurance industry: JOHN MCNEIL – PROGRAM COORDINATOR & PROFESSOR, HUMBER COLLEGE, INSURANCE MANAGEMENT POST GRADUATE CERTIFICATE PROGRAM TREVOR MCINTOSH – HEAD OF TALENT AND CULTURE, ZENSURANCE PAGE FORRON – OPERATIONS AND MARKETING LEAD, MCCONVILLE OMNI INSURANCE BROKERS Sit back and learn how attracting and keeping the next generation fo great insurance talent starts now and what your organization has to do to be attractive. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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A round table discussion featuring 5 of Canada's top insurance companies executives including: Carol Jardine, Rowan Saunders, Bob Tisdale, Heather Masterson, and Louis Gagnon. With two sessions featuring commercial and personal lines subjects the 'podcast' put the executives on the hot seat to discuss the major topics in the industry today. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Fresh off Canada’s 2019 Federal Election mid-October, Ginny joins us to explain how election results will impact both Canada and the province of Ontario, focusing on the implications to small and large businesses and the broader insurance industry. Having worked at Queen’s Park as party organizer for the Progressive Conservative Party of Ontario and appearing as panelist and contributor on CTV and City TV, Ginny focuses on the disruptive economy space, helping clients navigate regulatory and legislative challenges and various political issues within today’s landscape. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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For many Canadians, the impacts of climate change are associated with the Arctic or low-lying tropical Pacific islands flooded by rising sea levels—a mindset that causes complacency and unpreparedness as Canadian households become increasingly vulnerable to the effects of climate change. In this talk, hosts of TVO series The Water Brothers break down how Canadians are being impacted by flood and extreme weather, how Ontario can address its aging water infrastructure and what brokers can do to spread awareness and champion the charge to solve this national and global challenge. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Marketers have shifted from mass to millennial—a generation in the thick of life’s biggest moments, claiming their position as head of household—and every brand is competing for their attention. Learn Andrew’s winning formula for millennial engagement based on his research and experience working with some of today’s largest brands including Microsoft, 3M and Scotiabank. Find out the latest in lifestyle habits, psychographic insights, social media trends, shopping habits and breakthrough marketing strategies to help your brokerage successfully target this growing demographic. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Almost live from the IBAO 2019 convention in Toronto is the recap of the BIP talk guests featuring The Water Brothers on climate change, Andrew Au on marketing to millennials, Ginny Roth on the federal election and political action, Tim Bzowey on regulation and John McNiel, Trevor McIntosh and Page Forron talking about managing the talent pipeline for your operation. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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When you get a chance to talk to someone with Bob Tisdale's experience and wisdom you jump at it. With his recent retirement announcement and legacy with Pembridge Insurance having Bob as a guest was a real coup. Bob's career has taken him to many places and he talks about that journey the journey's he and his wife hope to take in retirement and shares a why he still believes the broker channel is the best channel for consumers with their insurance purchasing needs. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The final installment talking about #ITC2019 what was learned and experienced. This episodes features guests from GIC, IBM, Life.io, Core Logic, Hover, Anthemis and Bold Penguin. Trying to make sense of what is at Insuretech Connect is hard at the best of times but after talking to many people it seems a general theme and idea emerged. Using technology and services to reduce friction points to improve and expand the customer experience on the front and back end. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The IBAO convention is coming up on October 23rd and 24th and we'll be there to capture the entire event but before that Colin Simpson, IBAO CEO is the guest. There are plenty of issues surrounding the insurance industry and Ontario right now and Colin provides a nuanced contextual view of issues affecting insurance brokers. We talk about the upcoming convention, politics, regulation, technology, customer experience, the CEO Panel, education, and other issues affecting the insurance industry. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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What happens after day one at Insuretech Connect? It's late afternoon in Las Vegas the skies are clear and air is warm so insurance folks head to the pool deck to unwind and decompress. So I pulled out a couple of microphones and started recording the thoughts of some of Canada's leading brokers with their guard down. This is raw, it's honest, and the audio is far from ideal but content is amazing so persevere and hear what the best are thinking. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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CAA is launching a marketing program exclusively for insurance brokers and Brent Closs from CAA talks about why the broker distribution channel requires a specific set of marketing skills. How do you ask the right questions when using marketing services and what services do brokers need? Hear what Brent and CAA think about what brokers misunderstand about marketing and why your producers and marketing teams need to be aligned to the same goals. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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In this episode John McClelland founder of miBroker talks about how building an online insurance solution requires understanding how 'digital natives' behave. John Also shares his wisdom about how using various insurer innovation labs helped him develop his service and what he learned through the shared experience with other brokers. There's more than simply a digital insurance service model here, as John talks about his evolution and how figuring out what is viable is as important as making sure people trust your new business as much as the old one. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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What do insurance broker and agents really know about advising cyber insurance products? Are they aware of what the risks and perils really are? Elias Puurunen of Northern HCI Solutions explains how the threat vectors in the cyber world are very different from traditional risks? Do you know what an NCF is or how the Happy Meal Hack works? This episode delivers information insurance professionals can use to inform clients and be better advisors when it comes to cyber coverage. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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When podcasts collide you get this episode. Jason Case from the Agents of Influence podcast and myself sat down for a virtual cold beverage and talked about insurance and what this industry is going through. From talking data, the ethics of AI, geofencing, the similarities of Canada and the United States, to being a good insurance broker and building relationships. This is a special 'shoot from the hip' episode that was a lot of fun. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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It's time to talk about claims and how that process and experience is probably the most important one for the insurance consumers. Rosa Nelson, VP of Claims and Customer Experience West Region for Intact, talks about how technology is being used to reduce bottlenecks in the claims process and how there is opportunity for all parties to improve and deliver a great customer experience for claims service. As Rosa explains it's about setting expectations and delivering on them. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Jennifer Linton and the company she co-founded Fenris Digital aren't trying to disrupt the insurance industry, rather as she says, they 'want to make massive improvement'. That's a refreshing change from other technology companies in the insurance industry. Jennifer's journey to the insurance industry is common but what she's doing is uncommon as she and Fenris are making the point of quote the best place for efficiency and empowering agents, brokers, and intermediaries to look at leads and customers in new ways that can lead to a much improved insurance business. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Is there a more passionate person within the insurance industry? There might be but I have not seen or met them yet. Billy Bray author of Buying Commercial insurance brings his insights and his passion to the podcast to talk about how to be a great commercial insurance broker. Billy talks about his career, the changes he made to be in the place that suits in him best and how to find opportunity within the insurance industry. There's a reason he's in the top 40 under 40 for insurance and he shares his passion and drive to help insurance professionals be great brokers and agents for their clients. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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There's a point where you have to have fun and if the middle of summer is not it then when is? If you are on LinkedIn then you might have seen the funniest account about insurance called The Insurance Hustle and hopefully had a few laughs. The person behind the humour joins the podcast and we talk about finding the lighter side of insurance based on the realities within the industry. The Hustle is as smart as they are funny and has some great insight into what being an insurance professional really takes. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Young brokers need to be heard and who better to talk to than the chairperson of the Manitoba Young Brokers network Tiffany Reider. Tiffany is in a family insurance business, and like many never planned on becoming an insurance professional, but now that she's here she's embraced it. As some one who falls into the millennial age category Tiffany shares some thoughts on what she sees as challenges when it comes to attracting and connecting to her peers and what might be changed to find success with that elusive age group. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Sure it's a niche market but it's also a fascinating one that is not discussed enough in the insurance marketplace- captive insurance. Hale Stewarts drops by to discuss how captive insurance serves industry, fits within the insurance landscape, and why it plays a necessary role in distributing and writing risk compared to other markets. Believe it or not he even discusses how imagination is the only thing limiting what can be done by making a captive insurer. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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After the event insurance what's that? I certainly had to learn about it after Dominique Zipper from DAS Canada reached out to me. ATE insurance is one of the more unusual types of products in the insurance marketplace because if you use it you don't pay the premium. Dominque explains how and why the product works that way for premium along with all the other cool nuances of disbursement costs and adverse costs that a plaintiff might experience in their legal action. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Maybe we don't really understand what insuretech is? Barry Rabkin, founder of Market Insight Group and insurance industry veteran, certainly has a few thoughts about that term and what it 'really' means. Barry's experience as an industry analyst has allowed him to witness many changes within the insurance industry and the current infatuation with technology really doesn't make Barry see the industry any differently and he's not afraid to tell you why! Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Data is everywhere in the insurance industry but with a new focus on customer experience marketing there's no one better to discuss this trend than Stan Ivankovic from Environics Analytics. Stan explains how insurers are focussing on understanding customers long before they ever make an insurance buying decision so that the experience is vastly superior to what is has been. With terms like 'psyhcographic' and 'geodemography' being thrown around with today's customer profiling, it's helpful to have insight from Stan to make sense and provide context on how to improve the customer experience within the insurance marketplace. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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For insurance agents and customers in the US something cool is coming and that's the release of the GloveBoxapp.com and the CEO Ryan Mathisen joined the Insurance Podcast to talk about this app. Ryan is not your typical young CEO looking to disrupt insurance, he's actually an agent and has been in the industry for years, so he knows a bit about working with customers. As Ryan points out, the Glove Box app is not here to change how intermediaries serve customers it's to help them do it better and increase meaningful advice and service while empowering consumers to do the simple things on their terms. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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How many companies have a VP for Insights, Experience and Distribution? Well SGI Canada does and that VP is Cari Donaldson who joins the podcast to talk about how the customer experience is far more intricate than we really know. Cari shares insights on how the emotional experience is often overlooked with insurance transactions and how some companies are emphasizing it with their products and services. She also asked one of may favourite questions- 'how do we get consumers to feel excited about buying their insurance product?' Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Amber Wuollet from Explore Information Services joins the Insurance Podcast to talk about data, customers, insure tech and insurance nerdery. Yes, being an insurance nerd has never been so fun and Amber explains why insurance professionals need to embrace their inner nerd. Aside from being an insurance nerd Amber talks about how data can help in the value proposition for consumers and asks a question so many forget when it comes to technology and automation, 'when does this require a human touch?' Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Alyson Shane joins The Insurance Podcast to talk how insurance brokers and all professionals can develop their personal brand. As the founder and inspiration for Starling Social Alyson knows marketing and social media and how to brand just about anything. There are 11 takeaways for insurance professionals with how they can improve their brand and benefit their business' brand too and it starts with 'don't be boring, embrace your industry and profession'. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Season 2 of the Insurance Podcast kicks off with Sherif Gemayel the founder and inspiration for Sharp Insurance. He shares his wisdom and story on becoming a leading online insurance broker including his 'aha' moment and how Google business listings changed the business trajectory. If you want to understand what makes this insurtech leader tick Sherif explains his 3 pillars for disruption and how insurance brokers can find ways to be savvy in areas they have never been before. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Taking a deep dive into the best of the second half guests from the first season of the Insurance Podcast. Great thoughts from Adam Mitchell, Dario Battista, Thomas Accardo, Graham Haigh, Justin Thouin, Katherine Ferrante, Jen Pugsley, Ron Glozman, Greg McCutcheon, Matthew Turak and Jeff Roy about how the insurance product distribution cycle has to improve. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The first season of The Insurance Podcast has come to an end. Here's part one of the season review featuring, Alister Campbell, Stuart Bruce, Alyson Shane, Mike Berris, Chuck Byrne, Lance Miller, David Sussman, Paul McDonald, Jay Bregman, and John Knotek. Listeners will notice a theme develop and hopefully this episode can act as bit of a quick course in how to look at the industry and where to aim your efforts. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Insurance is ever-changing and Jen Puglsey from Goose Digital drops by to talk about how marketing automation is as important as ever if insurance brokers want to have an omni-channel presence. Jen is a former insurance broker who now provides valuable insight for Goose Digital as the Director of Client Services as they prepare to shake up how the insurance industry connects to consumers. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Data is the big driver in the insurance industry right now but understanding connectivity is still vital to the success of insurance distribution. Steve Pieroway from PolicyWorks drops by to talk about how brokers need compelling solutions to change their processes and how even neophytes can use analytics in practical, functional ways to help understand their business better. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Artificial Intelligence never looked so cool as Ron Glozman of Chisel.ai joins the podcast to talk about how AI will help the insurance industry be better at what it does- providing 'bespoke service'. That's Ron's term but it's an appropriate term to what industry professionals need to understand efficiency should be to better your service and time to the customer's benefit as much as theirs. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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What do you really know about legal expense insurance? If you're anything like me it was a product that existed but you never really explored it. Katherine Ferrante of ARAG provides fantastic insight on the product and how insurance brokers might be missing out on a great sales opportunity for their existing clients and new ones. Who new contacting a lawyer could be so easy and painless. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The idea of change is a pretty cool thing for Thomas Accardo of Brokerlift. His background is nothing like most people's in the insurance industry so that's why when he's got something to say we should listen. Whether it's how retail theory should be a part of any insurance broker's distribution strategy or how having a premium to service ratio is vital to selling Thomas is prepared and ready for change and will convince you to be as well. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Do you understand how intelligent data is being used within the insurance industry? Greg McCutcheon, President of Opta joins the Insurance Podcast to discuss how brokers and insurers can use data to improve their books of business, where the future of data is going, and the reality no one wants to hear- how to deal with a hard market that is coming or already here. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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It's the great debate on public or private auto insurance in British Columbia. Former IBABC President Andrew Tablotney speaks on behalf of the insurance broker interest and Aaron Sutherlan VP West of the Insurance Bureau of Canada presents the case for considering private auto insurance. There's no shortage of controversy in BC regarding ICBC and these two guests provide an informative perspective on the many issues regarding the future of the corporation. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Do you use rate comparison sites? If not Justin Thouin of Lowestrates.ca is going to change that because he sees where the future is for consumers with financial services. His company is so consumer focussed they do not even take ads on it. Justin drops by to explain how Lowestrates.ca is there for consumers, insurance brokers and insurers in this episode. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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It's fun to have one of the nice guys come on the show but don't let Matthew's gentle demeanor fool you-not only is he nice but he's smart as well. Matthew talks about various initiatives with CAA and how they look at their value proposition as part of a customer's lifestyle not a product they can fit the customer into. It's a different approach but one many in the insurance industry can learn from. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Is Jeff Roy the most energetic person in the Canadian Insurance industry? He might be but it's not technology that led him to be a pioneer with online service. It started by looking at his brand. Jeff's story is one every broker should hear as he talks about where he came from, why he changed and how he did it. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Understanding brand leverage never happened so easily until Dario Battista joined the Podcast. Dario's pearls of wisdom about brand development and offering a unique value proposition go beyond the insurance industry. It's easy to see how he has made isure.ca a powerhouse in the Canadian insurance industry. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Graham Haigh joins Pete Tessier to discuss Wawanesa, the state of insurance in Canada, technology and innovation. Graham expands on the challenges in the marketplace and explains some the decision making to stop being a direct to consumer company in Quebec. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Understanding infrastructure has never been so much fun as Natalia Moudrak of the Intact Centre on Climate Adaptation talks about how the risk of flood is affected insurance companies. More importantly she explains how cities and municipalities can design and adapt to manage the peril of flood caused by climate change. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The laid back approach of Adam Mitchell, CEO of Mitchell and Whale Insurance Brokers is just a disguise for a focussed company that likes to think different. Maybe they are not quite like Apple but Adam explains why 'what's the worst that could happen?' is a great way to look at change and more on this episode. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Lance Miller provides some of his bountiful wisdom on how he and Surex Direct became the fastest growing insurance brokerage in Canada. With thoughts like 'Technology is not a strategy,' will show how any broker can find a path to success in the online world Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Connected smart home technology never looked so cool or sounded so interesting after David Sussman of Plasmatic stopped by to discuss how the smart home will help change insurance. Brokers and consumers will soon know the value of how the smart home will enhance safety but also prevent and mitigate loss. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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The first guest who is not from the insurance sector but don’t let that fool you. I met Alyson through social media and quickly discovered that she and her business Starling Social are the panacea so many insurance brokers need. Alyson sheds light on social media, marketing and explains in the marketing world, “if you build it does not mean they will come”. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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When Economical decided that new technology was the best used with brokers they went all-in. Paul McDonald talks about the launch of the new platform Vyne, how the broker channel is changing with technology and what Economical has learned being a omni-channel insurer. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Jay Bregman from Verifly drops by to talk about changing landscape of on-demand insurance. Jay describes how the company went from insuring drones to being able to sell whole categories of insurance to contract workers in the GIG economy and beyond. In this episode there's more than a few pearls of wisdom, there's an entire necklace. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Stuart Bruce from First Insurance Funding joins the Insurance Podcast to talk about how brokers can improve their efficiency with payments along with their value proposition. Stuart also explains that why he feels the death of the broker channel is 'absolutely false'. Enjoy some rare insight from a serial entrepreneur who understands how to build a business and find success. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Known as one of the best quotes in the insurance industry Alister Campbell is as smart as he is funny. With involvement in new MGA Boxx Insurance and their cyber liability products Alister seems to always be involved in the cutting edge of the industry. Find out why Alister believes insurance isn’t just copyable, but photo-copyable and learn how changes are going to happen across the industry. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Chuck Byrne, the Executive Director of the IBABC joins the insurance podcast to talk about issues in British Columbia, the housing market, politics and insurance technology. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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Are you a broker owner looking at acquisitions or planning to sell, or even merge? Mike Berris and his firm Smythe LLP are some of the best at helping any of those transactions. Mike talks about what broker owners should be doing long before they want to sell and he gives great insight into what’s driving multiples and where the valuations of insurance brokerages are going. Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
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What exactly is ClearPay? The CEO stops by to talk about what ClearPay does for the insurance sector and how it’s solution provides back office efficiency for insurance brokers and insurers. John also provides great insight into the concept of disruption within the insurance sector and how believe it or not, cheque fraud is still a big issue! Please rate, review and follow the podcast! See omnystudio.com/listener for privacy information.
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.