The Podcast by Ice Cream Retailers about Ice Cream Retailers.
Learn about what makes other NICRA Members successful, their challenges and victories in the great business of ice cream and frozen dessert retailing. The organization is truly about "Ice Cream People helping Ice Cream People"
In this episode we run through the entire program of the upcoming Conecon 2025 event schedule. If you are thinking about coming to the show - this ones for you.
If you ARE coming to the show - this ones for you.
All of the information is at www.conecon.org
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chit chat to Jonathan Riggs of Franklin Farms East, a multi generation company dedicated to dairy and mix powders and powdered products.
A new exhibitor at Conecon this year, Jonathan explains the benefits and options of using powdered dairy products in your business.
Learn more about FFE at the following link:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat to Robert Duong of Castaway's Ice Cream in Honolulu Hawaii. Robert shares his origin story and some of the challenges and pitfalls he went through to open his business.
A great listen for new or potential store owners.
For more information on Castaway's go to:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we speak to the delightful Kate Williams who is blazing a trail for Gluten Free and Plant Based ice creams and desserts.
To find our more about Kate's business please visit:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat to Kelly Cavers - Chief Sales officer for Visit the Beaches - the tourism bureau for the West Palm Beach area. There are some great promo's and programs to take advantage of during and after Conecon 2025.
Remember, early bird pricing for Conecon 2025 ends July 31st. All prices for 3 day tickets increase by $100 on Aug 1
Find out more about The Beaches at:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we chat to father and son duo and Andy and Barry Jones. The Joneses own and operate Lloyds of PA and have generations of experience in the formulation and mix business. Plus that are in for a great chat
Find out more about Lloyds at:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In the episode we chat to Jessica La Forge of God Save the Cream.
Jessica started her early food days in the hallowed halls of the Broadmoor hotel honing her pastry skills, before a stint at the Culinary Institute of America. Then her attention turned to the ice cream business.
We talk branding, grocery and unicorn poop in this great episode.
You can find out more about "The Cream" at:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat with Curtis Jones of Sava Trading Company.
Curtis has a fascinating story and experience, living and working with the people of Madagascar and the event development of his Vanilla business.
Find out more about Sava at:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we talk to Grant Kluge of Meadowvale Inc.
Grant discusses the process of making your own mix, or formulating your own recipe vs buying a prepared mix from a mix manufacturer and how home recipes can differ greatly from commercial mixes.
You can find out more about Meadowvale at www.meadowvale-inc.com
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we have our annual check in with the Chairperson of the Bryce Thomson Scholarship, Sue Kloter.
There is some BIG NEWS for this year's scholarship process so you don't want to miss this episode and maybe even share it with your collage aged staff.
For more information on the Scholarship and Deadlines go to:
https://icecreamassociation.org/page/Scholarship
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat to Toa Green of Crank and Boom Craft Ice Cream. Toa shares her family history in the restaurant business and the eventual transition into a very successful ice cream business.
Toa also shares some valuable insights into how to navigate the family relationship in the family business and how hard work and ingenuity grew their retail and grocery business.
Find out more about Crank and Boom at:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
Great episode this week with Christian White and Justin Lyon from White Lion Ice Cream. Here are have a great origin story and two friends wanting to open and ice cream business - and did it in spectacular fashion.
Some great lessons here on branding, operations and following your passion.
Find our more about White Lyon at the links below:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat with Andia Xouris from Andia's Ice Cream. Andia entered and won the best new flavor of 2024 and chats about her business growth and the decision making process to enter the competition each year.
Find more about Andia's at:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode with chat to Greg & Ashley Garrison of The Hop.
Here is a great origin story and some great lessons in taking an established brand and tweaking it to make it current but respecting the history of an ice cream business.
For more information on The Hop go to:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we take a trip to Bethlehem and visit Super Secret Ice Cream - A power house of an ice cream business in a smaller town.
Kristina talks about using local suppliers with a passion, strategies for small town operators and her James Beard Award winning ice cream.
Find out more about Super Secret at
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we have a great chat with Petrushka Bazin Larsen of Sugar Hill Creamery. Petrushka and her husband have some specific challenges living and operating in New York City.
That being said, their community focus and unique activities make it work to the point of National recognition and awards to boot.
For more info on Sugar Hill go to:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chit chat to Julian Hayes of Cosmic Ice Cream in Houston TX.
Julian and his wife Camille have had some great collabs with local restaurants and food places and have a program this year to focus on this unions which grows their brand recognition and their sales.
For more information on Cosmic Ice Cream go to:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat to Lauren Louis of Chapel Chill, North Carolina.
Lauren attended her first Conecon last year and has just opened her store in Chapel Hill NC where she makes and sells her own ice cream.
Lauren discussed her first 6 weeks in business, some of the best advice she received and gives some candid tips for others looking to open their store soon.
For more info on Chapel Chill go to:
https://chapelchillnc.com
https://www.instagram.com/chapel.chill/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
in this episode with chat with Holly Anderson of Andersons Frozen Custard. Holly shares with us the amazing history of Andersons and some of the structure and philosophies that have guided the business through the good times and the bad.
In this episode Holly refers to https://www.instagram.com/simonsinek
You can find our more about Holly and the business at https://www.andersonscustard.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we cover all of the significant and substantial dates of the year including Conecon registration, Competition shipping dates and all your "Save the Date" dates.
Get your calendars out and get writing.
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we chat with Steve and Beth from Klempire about all things merch. Stickers, T shirts mugs, the whole box and dice.
Some great information here to add sales to your ice cream and frozen dessert business.
Find out more about klempire at https://theklempire.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we talk to Chad Hartley of Stella's Ice Cream. Chad and his crew won many awards at last years Conecon event and Chad shares his thoughts about how many elements make up a successful ice cream business
For more information on Stella's Ice Cream, go to https://www.stellasicecream.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we talk to Crys Ruiz and Stephanie Garcia from Ice Cream Equipment Specialists with some amazing insights to exhibiting at Conecon that our attendees don't get to see.
Our supplier members are the best in the industry, so hearing of all the work that goes into preparation, execution and pack up of an exhibitor at our trade event is quite interesting.
You can find out more about Ice Cream Equipment Specialists by going to https://ices.cool
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we talk to David Lopresti of Florentia out of Australia.
David demonstrated some great flavor profiles at the recent Conecon event, and even featured a Vegemite variegate. Learn more about the secrets of flavor development and how to create signature styles.
You can find our more about Florentia at https://florentia.com.au/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat to Tim Ruff who, with his family, won the Non Dairy Flavor of the Year in 2024. The flavor is Apple Cinnamon Oatmeal.
Tim's origin story is one to remember. Through the example of his grandmother and some grit and determination mixed in, Austin's Homemade is a successful business that now owns a monster trophy.
Austin's Homemade details are below:
https://www.austinsicecream.com/
https://www.instagram.com/austins_homemade_icecream/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat with Dr Sam Alcaine, head of testing at Cornell University.
Dr Sam gives us great insight into making clean and award ribbon ice cream, and breaks down the testing procedure at Cornell. Some great information here for competition contestants, or even those wanting to make higher quality Ice Creams.
Some links referred to:
https://www.idfa.org/safeicecream
https://www.idfa.org/news/whats-the-scoop-idfa-releases-new-ice-cream-trends-survey-with-americas-top-flavors-toppings-and-ways-to-eat-ice-cream
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we speak to Takeshi Nishikawa of Snow Crane, a frozen dessert concept utilizing flavors and techniques from Japan.
Takeshi shares his culinary journey and how flavors from his native country inspire his passion for ice cream flavor and menu items.
For more info on Snow Crame go to https://www.snow-crane.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we chat with Rick Pizzi and David Draper, both Board Members and both organizing the Soft Serve competition this year at Conecon.
Get the inside swirl on how you could be standing on the podium at this year's tallest cone comp at Conecon 2024
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we speak to Robert and Kristen of Millican Pecan and chat about the mother tree, harvesting, and whether it is pronounced Peekan, or peckaarn.
For more information about Millican go to https://millicanpecan.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chat with our favorite scholarship committee Chairperson, Sue Kloter. Sue shares some exciting news about updates to the scholarship program and pointers as to how to get the most out of your application.
For more information on the scholarship, go to https://icecreamassociation.org/page/Scholarship
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we discuss the age-old discussion about Hardening Cabinets vs Blast Freezers. Even your humble host has mixed the terminology up from time to time. Evan discusses the functionality and application for both, and which you should be using.
For more information on Ice Cream Equipment Specialists go to:
https://ices.cool/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, the tables are turned and Association President Kelly Larson asks our Executive Director Steve Christensen about his background, experience in ice cream, and other hard-hitting questions.
For more information you can go to:
www.scoopschool.com
www.ieccream.video
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, Greg Pryal of Taylor Company talks about all things soft serve with the pros and cons of pump, gravity, and modified pumps. It's a lot more entertaining and informative than it sounds.
You can find out more information about Taylor at https://www.taylor-company.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
in this episode, we chat with Dan Vishny of Red Ape Cinnamon about how we get one of our most beloved spices and the origin of the Red Ape name. Also, the great work that is happening with orangutan preservation in the process.
Find out more about Red Ape Cinnamon at https://redapecinnamon.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we discuss the ice cream competitions for the Association. It is a recording of the recent live stream we did on the Association's Facebook page. The audio-only version is easy to follow along as well.
This info goes over the types of competitions, how to enter and some frequently asked questions. REMEMBER - Cut-off for registrations will be on Nov 22, 2024.
All of the information on the competitions can be found at:
CLINIC - https://icecreamassociation.org/page/icecreamclinic_
FOTY - https://icecreamassociation.org/page/flavoroftheyear
FOTY- Non Dairy - https://icecreamassociation.org/page/flavoroftheyearnondairy
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we delve into the world of ice cream equipment with Steve Thompson and Christi Brown of Emery Thompson. Lots of lessons here about HR, customer service, and generation businesses.
You can find out more about Emery Thompson at https://www.emerythompson.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
in this episode, we talk to Kyle Cameron of Joy Cone who informs us of the state of the cone industry, new trends, and some interesting tidbits of how the cone industry has grown in the US
To find out more about Joy go to:
https://joycone.com/fs_products/
Kyles Cone video can be found here:
https://www.youtube.com/watch?v=v-CW3aeW-g8&t=20s
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to Roger Trahin of Trahin Miller Insurance.
Roger has been in the insurance game and a member of the association for a long time, and has incredibly invaluable advice on insurance and coverage. The biggest issue for ice cream owners is spoilage, and many do not have the right coverage.
You can find out more information about Roger and his company at https://trahinmiller.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to Tara Berg of Tara Berg Designs. Tara has a great eye for branding and design as seen in our recent "Ice Cream for Breakfast" and "National Ice Cream Month" branding.
There is some sage advice here on how to strengthen your brand image and when or if you should consider a brand refresh.
For more info on Tara's company, you can go to https://www.tarabergdesign.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode of the Ice Cream podcast, we speak to Chef Sabrina from Bravo North America about the differences (and similarities) between ice cream and gelato, and some of the misconceptions of the two.
You can find out more information regarding Bravo and Chef Sabrina at:
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to Brian Zeit of Kappus Company - Cleveland OH. Its that time of the season when we need to make sure our "Golden Goose" is primed, well-groomed, and ready to start making ice cream, soft serve, frozen custard, gelato, or any other specialty dessert that we offer.
Brian goes through some steps to make sure we are ready for the season equipment-wise.
You can find out more about Brian and Kappus at https://kappuscompany.com/
Remember, you can also check out Brian's book at https://www.amazon.com/Ice-Cold-Profits-Everything-Stands-ebook/dp/B0BJ11V4LH
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to Randy Pratt of Randy's Ice Cream, Pompton Lakes, New Jersey.
Randy and a group of fellow New Jersey Association members have banded together to organize an ice cream tour of sorts and the result had customers traveling the length and breadth of the Garden State to taste some great ice cream.
You can find out more about Randy's at https://randyshomemadeicecream.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
This week we talk to Sabrina Smith of C Nelson carts who explains the pros and cons of plug-in mobile carts vs using a cold plate system. there's some sage advice here on how to grow your business through outside events.
even a bonus discussion on display cases versus reach in dipping cabinets.
You can find more about C Nelson at https://www.cnelson.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to the legendary creator of the Stuff Your Stanley promotion Joey Boykin. Joey touches on how this event was created, the principles of "riding the wave" and how to leverage social media trends to promote sales in the store.
You can find out more about Joey at:
https://www.gollygs.com/
https://www.instagram.com/golly.gs/
https://www.facebook.com/gollygs/
https://rapamar.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, Kelly Larson from Sweet Temptations talks about how she and her crew at Sweet Temptations in Grand Haven MI, leveraged the collateral and support from the Association to have a record-breaking Ice Cream for Breakfast event.
2 TV appearances, 2 Radio appearances, and the local paper - just to name a few.
You can follow Kelly at the following links:
https://sweet-temptations.com/
https://www.facebook.com/profile.php?id=100038066423212
https://www.instagram.com/sweettemptationsgh/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
This week we talk to some of the smartest dairy people in the country (at least in Tennessee). Dr. Elizabeth Eckelkamp, PhD PAS and Shep Stearns Value-Added Dairy Extension Specialist, of the University of Tennessee Institute of Agriculture.
We talk, about grants for ice cream producers and makers, competitions, testing, labels, and a whole slew of things your local state university can help you with.
Some of the links discussed in the podcast.
https://utdairy.tennessee.edu/
https://sdbii.tennessee.edu/sdbii/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk about the Association's Ice Cream for Breakfast program.
There are some great benefits to holding this promo but you have to register quickly!!!
www.icecreambreakfast.org/register is the place to go.
Applicants who are association members need to register by 1/12/2024 to get their physical packet sent.
All applicants whether a member or not will receive a digital download upon registration. The link to the video replay is here: https://fb.watch/pvWZ7PB6lA/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In the episode we talk to Ted Jones of Jones and Co. Vanilla, or Vanilla's of the World and discuss regional and international flavor profiles and nuances.
A fascinating look into how vanilla's get their distinctive regional tastes.
You can find out more about Jones and Co at www.vanillasoftheworld.com
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to Marty Parisian, (no he doesn't speak French) from Singing Dog Vanilla about the humble vanilla farmer and their awesome origins, processes, and environment.
This can be a real eye-opener when you compare our regular Western view of farming.
More about Marty and Singling Dog Vanilla can be found at https://www.singingdogvanilla.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we cover all of the glam, glitter and goss of the 2023 Conecon event in Las Vegas NV
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode we chit-chat to Evan Waldt of Ice Cream Equipment Specialists. Evan is a legend at machine issues and the general operation of all different types of ice cream and frozen dessert equipment.
We discuss preventative maintenance and best practices for keeping your machines in tip-top shape; even things you can do yourself.
Evans's previous episode was a good one too: https://icecreamassociation.org/page/Podcast Episode 35
For more information on Evan's business go to https://ices.cool/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to Crys Ruiz of Ice Cream Equipment Specialists about popsicles or paletas, (potato / potatoe), and some history, current trends, and the pop comp at Conecon 2023
It's a great listen.
Some references spoken of are listed below:
https://www.icequeenyouscream.com
https://ices.cool
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we cover the Organoleptic Experience = Using as many of the customer's senses to deep the engagement and build your brand.
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we chat with Paul Parks of Frisbie's Dairy Barn. Paul and his crew put on a 24-hour celebration of National Ice Cream Day which attracts hundreds of ice cream lovers to his business in the middle of the night and some great local media attention.
Paul discusses their entry to the business and some of the factors in their business growth as well.
For more information on Frisbie's, go to https://frisbiesdairybarn.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this Episode we chat to our good friends at the St Louis District SBA office, Thomas Yochim and Nickie Massie about support and finance programs.
Thomas was instrumental in helping our members get the right supportive information through COVID, and comes back to discuss exciting updates in the SBA Landing programs and the local support you can get from the SBA office.
For more information you can go to sba.gov.
Contact email for Thomas is Thomas.Yochim@sba.gov
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to Sue Kloter, Chairperson of the scholarship committee about the Bryce Thomson Scholarship for 2023. The Association is giving $40,000 again this year to college-aged employees of member stores, and we want your employees to benefit from this great program.
The Association has given over $300,000 over the course of the scholarship program.
The link to find out more is https://icecreamassociation.org/page/Scholarship
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
This episode its all about Conecon 2023 and some tips to get the most out of the biggest ice cream and frozen dessert trade event in the country.
From what to pack, how to enter, sites to look out for, and a timeline of events, we cover it all.
You can also find it at www.conecon.org
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we spend some time with Christine D Amico, chair of the Ice Cream Clinic. If you are looking at entering any of the competitions this year, or any year, then this episode is a must.
Procedures, rules, regulations, and some exciting new changes to the 2023 format.
Plus some great tips on how to get better prepared to enter, ship, and win.
For more information on the 2023 competitions, please go to https://icecreamassociation.org/page/icecreamclinic_
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
This episode with talk production space with Tamara of Clementines. Growing from her home kitchen to shared kitchen space, to a dedicated 4000 sq ft facility, to recently moving into 25,000 sq ft of newly constructed space, Tamara has learned a thing or two along the way.
A great listen for those looking to take their production to the next level.
You can find out all about Clementines at https://www.clementinescreamery.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we chat with Wes Bechel of Boombalatti's, about their original story, how they have grown their retail business, and how the purchase of a rare VW bus has introduced new revenue for event catering.
For more information on everything Boombalatti's go to https://boombalattis.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
It's what happens when a hockey fan wins a national award, gets a cup for a year, and wrings every social media drop out of it. Mike Schifino, who owns Holy Cow Ice Cream Cafe, has some great advice on flavor development and how it can affect your online presence. There are also a whole lot of other nuggets in this one.
You can find out more about Mike and his business at https://www.holycowicecreamcafe.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we talk to Kelly Larson, owner of Sweet Temptations, Temptations, Fortinos, Skoops, and The Front Porch ice cream businesses in and around Grand Haven MI. Kelly is also very active in her business community and the Chamber of Commerce. She is also the current President of the North American Ice Cream Association.
So how does she manage all of these ice cream businesses and accomplish so much? You may be surprised at her answer.
You can find out more about Kelly's businesses at:
https://sweet-temptations.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
The idea of selling your ice cream business may not be front of mind, especially at the beginning of your business journey, but as we learn from Christine D'Amico of Over the Top Ice Cream, the process can be a long one.
In this episode, we talk about the elements that you need to take care of along the way to help you get more value out of your business entity.
For more info on Over the Top, go to https://overthetopiowa.com
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
The North American Ice Cream Association is hosting a nationwide celebration throughout the month of July 2023.
Ice cream shops around the country, both big & small, are invited to join in on the fun. Participating locations will be highlighted on the official Ice Cream Month website & will receive marketing materials to promote the celebration within their shops.
To register & celebrate with us, follow these simple steps:
Your business will then be listed on a national database, and the site map will be promoted leading up to, and through the month of July as we promote the event on https://icecreammonth.org/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
You think you have a great ice cream back story? The Nash family hail back to 1929 when Wallace and Ida started in the dairy industry. What ensued was a family and industry legacy that crossed generations and states to be what we know as Nash Family Creamery.
Join us as we chat with Cody Nash (great name by the way) as he shares how he and the family navigate the family business and generations of legacy in the dairy industry.
For more information on Nash Family Creamery, go to https://nashfamilycreamery.com/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
This week we speak with Nate Beachy of Yoder's Southern Creamery based in Sarasota Florida.
Coming off two "back-to-back" wins for the Flavor of the Year Non-Dairy, Nate shares some of the company's thoughts and processes on flavor development and creativity, and how their first championship was nearly thwarted by the owners dog.
Find out more about Yoder's at https://www.yoderssoutherncreamery.com/
For information about the North American Ice Cream Assoc, go to https://icecreamassociation.org/
For information about the North American Ice Cream Assoc, and how you can open and grow your ice cream business with a community that will support you, go to https://icecreamassociation.org/
In this episode, we chat with Christine D' Amico, chairperson of the Ice Cream Competition Committee. This year there are many upgrades to the national ice cream competitions including new categories and prizes.
This is a must-listen if you are wanting to enter your ice cream and frozen products into the competition this year.
For more information, go to https://icecreamassociation.org/page/compete
In this episode, we talk to Sue Kloter, Chairperson of the Scholarship Committee for the North American Ice Cream Association. This year there are big changes to the scholarship program, amounts distributed and who can apply.
For more information, conditions and to apply for a scholarship, go to https://icecreamassociation.org/page/Scholarship
In this episode, we discuss everything about the biggest ice cream and frozen dessert trade event in the USA, the "Cone-vention" and Trade Show of the North American Ice Cream Association.
We go through the new events, the full agenda, and the best way to get the most out of this yearly event. It is a great investment in your business's success and future.
All of the information including pricing, agenda, and what to bring can be found at www.conecon.org.
POur association website is www.icecreamassociation.org
In this episode, we speak to Mary Leopold of Leopold's Ice Cream in Savannah GA
Mary and her husband Stratton are the proud owners of their 100-year-old business which has a wonderful family heritage. Another project that the Leopolds are very excited about is the "I Pledge" Program.
This is a very simple program that encourages local ice cream shops to team up with their community and offer a free cone when a child recites the Pledge of Allegiance. The program has had many years of success, due to the great website which gives all ice cream businesses a very simple framework to promote the program and utilize the formatted press releases and social media collateral.
The website is https://www.ipledgeforicecream.com/
For more information on the Leopolds go to: https://www.leopoldsicecream.com/
In this episode, we speak to David Alima of The Charmery in Baltimore MD.
David and his wife Laura have 5 stores, one on the way, and a bustling production plant. AND he still has time to share his expertise with a fellow ice cream store operator in the Association Mentor Program - "Cone-nect"
For more information on the Charmery:
https://www.thecharmery.com/
For more information on the Association Mentor Program:
https://icecreamassociation.org/page/mentorship_program
You do need to be a member to access this page.
This week we spend some time with Christine D'Amico, Chairperson of the Ice Cream Competition Committee. We have a new judging organization, a new pricing structure, and new procedures, so please take 20 minutes or so to listen to the podcast.
If you have never entered your products into the NICRA Ice Cream and Frozen Desert Competitions, this year is your year. Remember Ship date this year is September 22.
For more information on the terms and conditions, shipping instructions, and entry forms, go to https://www.nicra.org/page/icecreamclinic or https://www.nicra.org/page/bestnewflavorcompetition.
In this episode, we feature the audio replay of the Webinar regarding the November 2021 Trade Show and Convention of the National Ice Cream Retailers Association.
For more information, agenda, and ticket sales, go to https://www.nicra.org/
This week on the NICRA Podcast we talk to Sue Kloter, Chairperson of the Scholarship Committee.
With applications for scholarships now being opened, Sue discusses the application process, how the applications are weighted, and some other important information regarding the application process.
This year, NICRA is giving out $20,000 in Scholarship funds to employee members of NICRA businesses, and we would love to have your employees or managers participate.
For all of the scholarship information and to apply - go to https://www.nicra.org/page/Scholarship
in this episode of the NICRA Podcast, we review the chat we had with Adrienne and JP from Wanderlust Creamery at Conecon West earlier in the year.
It was a great session where we discussed the origins of their brand, how they great to multiple locations, and how their pint program drove sales through the pandemic.
A great listen.
You can find out more about the Wanderlust story at https://www.wanderlustcreamery.com/
In this episode, we chat with Kim Malek of Salt and Straw. Kim shares her story about the origins of Salt and Straw, obtaining investors to grow, and how she and her team grew their business in a very challenging 2020.
Please note, this audio was pulled from our recent Conecon West event, and apologies for the host's somewhat muted audio.
Find out more about salt and straw at
www.saltandstraw.com
On this episode of the NICRA podcast, we speak to Mike Schifino of Holy Cow Ice Cream Cafe located in Gloucester MA.
Mike is a real character and shares with listeners his road to ice cream success, thoughts of flavor development, and how his collaboration with Dave Portnoy's mum raised some much-needed funds for local businesses during the 2020 pandemic.
https://www.holycowicecreamcafe.com/
https://www.gloucestertimes.com/news/local_news/creamery-joins-fundraiser-to-support-local-businesses/article_11377b67-66fa-5538-a84f-0c93459fc57a.html
https://www.facebook.com/watch/?v=4984035308336752&ref=external
In this episode of the NICRA podcast, we speak to Tim Stubbs, VP of Food Safety at the Innovation Center for US Dairy, NICRA Volunteer, and all-around good guy.
Tim leads a team of food safety academics and professionals that have developed valuable and free tools for you to use to help in your food safety news years resolutions.
Some of the websites spoken of in this episode are:
https://www.usdairy.com/about-us/innovation-center
https://www.idfa.org/
https://www.idfa.org/safeicecream
https://www.nicra.org/page/foodsafety
If you would like to be on the NICRA podcast, drop us a line at info@nicra.org
In this episode, we feature Evan Waldt of both Slices Concession and Emerymark USA.
Evan has led a fascinating life prior to his involvement in the frozen dessert business and is a true character of the industry. Evan shares with us his thoughts on the coming trends, life in the Americorps program, and much much more.
Websites referred to in this episode:
https://www.nationalservice.gov/
https://slicesconcession.com/
https://ices.cool/
Thanks for your time Evan - It was great
This week we review the recent Conecon Convention and Tradeshow with a list of the winners and grinners and some of the behind the scenes information.
If you are a member of NICRA and registered for the event, you can still view the recordings of the sessions up until the 10th of December 2020.
Just go to www.conecon2020.com and log in, and click on Review Past Recordings
In this episode, we talk Christine D'Amico of Over the Top Ice Cream. Christine is the Chairperson of the NICRA Ice Cream Clinic Committee which runs and oversees the ice cream and frozen dessert competitions at the Annual NICRA Trade Show and Convention.
With this year's convention being live-streamed, Christine covers the process of how to enter the competition, some of the ways that the judging will change, and how winning an award at the show can be great marketing fodder for your business.
Links to the information and registration pages are found at https://www.nicra.org/page/icecreamcomp
In this episode, we talk to Sue Kloter, Chairperson of the Bryce Thomson Scholarship Committee about applying for the NICRA Scholarship Progam in 2020.
The Link and all information about the Scholarship can be found at www.nicra.org/scholarship
In this episode, we feature the audio replay of our July 7 webinar with Thomas Yochim of the SBA. Tom's contact details as per his slide on the webinar is as follows:
Thomas Yochim, Deputy District Director
St. Louis District Office
U.S. Small Business Administration
314-539-6615
thomas.yochim@sba.gov
In this episode, we spoke to Roger Trahin from Trahin Miller Insurance.
Trahin/Miller has been a great supporter of the association and an exhibitor at the show for many years. Roger discusses some very important insurance matters in this session and some of the areas you can save money.
Also, are you covered for all you need to be?? Regardless of who you use for insurance, this is very good advice.
Rogers website is https://www.trahinmiller.com/
If you would like to be on the NICRA podcast, drop us a line - info@nicra.org
In this episode, we chat with Garrett Clark of Rolling Monkey in Statesborough GA.
Garrett and his wife Meagan have been in the business for about 18 months and Garrett shares some insight into the process of recently opening a business, the pros and cons of Rolled Ice Cream, and a unique way of connecting with their customers through their YouTube Channel.
The links discussed in the episode are featured below:
https://succeedfeed.com/stephen-covey-4-quadrants-to-be-productive/
https://www.youtube.com/watch?v=mhU6MI5dZiQ
https://therollingmonkey.com/
If you would like to be on the NICRA Podcast, drop us a line at info@nicra.org
In this episode we have Thomas Yochim from the St Louis Dist Office of the Small Business Administration. Tom shared some valuable insights into the SBA loan process 4 weeks ago and spent some time with us updating members on the current status of the PPP and EIDL programs and the Loan Forgiveness process.
Some of the links and documents he mentioned are below:
Toms contact details are as follows:
Thomas Yochim -
314-539-6615
thomas.yochim@sba.gov
This episode, Steve Christensen, the Executive Director of the NICRA organization shares the top 5 things we should be focusing on as Ice Cream and Frozen Dessert retailers in a post-COVID-19 Market
If you would like to be on the NICRA podcast please feel free to reach out to the NICRA office at info@nicra.org or call 636 778 1822
Webinar Replay of the Opening and Operating your Ice Cream Business Post COVID-19.
For more details, go to www.nicra.org
In this episode, we talk to Zelica Carr of the UK Ice Cream Alliance
Zelica is the CEO of the "NICRA" of the UK and discusses their challenges with COVID-19 and how the UK ice cream industry is faring.
Their website is http://www.ice-cream.org
If you would like to share some of your experiences during this challenging time in our industry and be on the podcast, please reach out - info@nicra.org.
NICRA PODCAST - Replay of the SBA Webinar describing Financial Relief Options
This episode we talk to Tom Yochim of the SBA District Office in St Louis.
Tom covers the three economic relief options for the SBA programs helping retailers recover from the COVID-19 pandemic fallout.
Some great information here including:
https://www.sba.gov/page/coronavirus-covid-19-small-business-guidance-loan-resources
In this episode, we talk to Jen Foley of Foleys Ice Cream in Braintree MA.
These are certainly challenging times with the COVID-19 crisis affecting all of our businesses in some way or another. Jen Foley from Foleys Ice Cream has been liaising with local health departments, tweaking her menu and even connected with the local fire department to increase her sales during this time.
During a time when many of our members have been told to close or chose to do so, it's nice to hear a glimmer of good news and success from one of our members.
Jens website is www.foleysicecream.com
https://www.instagram.com/foleys_ice_cream/
https://www.facebook.com/foleysicecream/
If you would like to share some of your experiences during this challenging time in our industry and be on the podcast, please reach out - info@nicra.org.
A recording of the NICRA webinar with Ashley Thiesen of the Modern Connection.
Ashley discusses the need for communication through the fall out of the COVID-19 crisis and what are best practises for you and your business with social media.
www.themodernconnection.com
In this episode, we are replaying the audio of the NICRA COVID-19 webinar.
Panelists and business owners discuss changes to SOP's and General Business Practises for retail and wholesale ice cream shop owners and the following panelists;
Some of the websites featured in the seminar are as follows:
www.giftfly.com
In this episode, we speak to Mandy Quinn, Restaurant Partnerships Manager for Uber Eats.
Mandy shares with NICRA members some Uber Eats basics, how ice cream shop owners can benefit from 3rd Party Delivery services and some of the new program details for operators during the COVID-19 pandemic.
Some of the websites and contact details mentioned were as follows:
www.ubereats.com
Contact email for Uber Eats - restuarants@uber.com
Phone number 833 ask eats
If you would like to be on a NICRA podcast, drop us a line - info@nicra.org.
In this episode, we talk to David Alima from The Charmery in Baltimore Maryland.
Dave was a great guest and his passion for the industry and his business really shows. Dave discusses some of his great collaborations, his focus on vegan products and some of his biggest growth challenges.
Some of the applications Dave mentions are as follows:
https://wheniwork.com/
https://slack.com/
The Charmery socials are as follows:
https://www.thecharmery.com
https://www.facebook.com/TheCharmery
https://www.instagram.com/thecharmery
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or info@nicra.org
In this episode, we talk to Dave Deadman of Chocolate Shoppe Ice Cream, Madison Wisconsin.
Dave grew up in the candy and ice cream business, with his parents owning a candy store and eventually adding ice cream. This business grew to the second generation, where Dave and his family now make ice cream for their 4 retail stores and sell ice cream to other businesses over 20 states.
Dave shares some valuable insights into running a multi-generational family business and working with a business name and brand that needed some tweaking over time.
Their website and socials are as follows:
http://www.chocolateshoppeicecream.com/
https://www.facebook.com/chocolateshoppeicecream/
https://www.instagram.com/chocolateshoppeicecream/?hl=en
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we talk to Patti Otte and Angie Conard, from Sweet Firefly in Richardson Texas.
Patti and Angie have a great story to tell as to the opening and growth of their business, some of their greatest challenges and what makes their business partnership work. There is some very intuitive information here on working with a business partner and the advantages to two minds working together to accomplish great things.
Their socials are as follows:
https://www.facebook.com/sweetfireflyrichardson/
https://www.instagram.com/sweetfirefly_tx/
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we talk to Trish Sentz, from Half Pint Creamery in Pennsylvania.
Trish shares some extremely valuable information on her business growth, balancing the process of running three locations with a young family and how social media marketing is shaping her business.
She refers to the book, The Energy Bus, by Jon Gordon.
https://www.theenergybus.com/
Her website is http://halfpintcreamery.com/
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we talk to Rod Oringer, recipient of this year's Forrest Mock Person of the Year award at the NICRA Convention 2019. Rod shares his experiences growing up in a family business making ingredients for the ice cream and confectionery business and the lessons he has learned along the way.
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we talk to Wesley Oliver, licensed and authorized tour guide for Explore Charleston. Wesley talks about some of the sights and sounds of the Charleston Area and some "must-see" sights when visiting one of America's oldest colony's while at Conecone19.
Websites referred to in this podcast are as follows:
https://www.charlestoncvb.com/
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we talk to Christine D'Amico, the Chairperson of the NICRA Ice Cream Clinic Committee discussing some of the recent changes to the program and how entering ice cream in the ice cream clinic and the best new flavor competitions can boost your business.
Websites referred to in this podcast are as follows:
https://www.nicra.org/page/icecreamcomp
Both the term and conditions as well as the NICRA scorecard are located on this webpage.
We look forward to seeing your entries in the NICRA ice cream competitions this year.
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we talk to Sue Kloter (second time around), as the Chairperson of the Bryce Thomson Scholarship Committee and discuss some of the changes to the program and how members can benefit from this great platform.
Websites referred to in this podcast are as follows:
https://www.nicra.org/page/Scholarship
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we talk to Sam Alcaine, Chief Instructor of the Artisan Ice Cream Food Safety Plan Coaching Workshop being conducted the day before our NICRA trade show in Charleston SC.
There is some great information here on the highly discounted course available to NICRA members and 1 on 1 coaching with your food safety plan
Websites referred to in this podcast are as follows:
https://www.nicra.org/page/foodsafety
https://www.nicra.org/events/EventDetails.aspx?id=1243077&group=
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we talk to Tamara Keefe of Clementines Naughty and Nice Creams in St Louis MO. Tamara describes the growth of her business and how she recently achieved the great honor of receiving 2 SOFI awards for her ice creams
Websites referred to in this podcast are as follows:
https://www.clementinescreamery.com
http://videos.specialtyfood.com/category/videos/ice-cream-gelato-frozen-treat
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we speak to Carey Ferrara who is the Director of Marketing and Communications for Leopold's Ice Cream. Every year Leopold's Ice Cream hosts the National I Pledge Campaign where Ice Cream retailers encourage their customers to recite the pledge of allegiance and kids get rewarded with a free scoop of ice cream.
It's a great program and very simple to execute.
Websites referred to in this podcast are as follows:
http://www.ipledgeforicecream.com
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we spend some time with Tim Stubbs who is a big wig in US Dairy.
Tim's title is VP of Product Research and Food Safety at the Innovation Center for US Dairy, an arm of the Natioonal Dairy Council. Tim discusses his role at the US Dairy Council, the makings behind the Food Safety Initiative for Artisan Ice Cream Makers.
We also discuss implementing your food safety plan and the upcoming single day workshop at the NICRA convention this November.
Websites referred to in this podcast are as follows:
https://www.nicra.org/page/foodsafety
https://www.idfa.org/safeicecream
https://www.usdairy.com/science-and-research/food-safety
https://www.usdairy.com/science-and-research/food-safety/artisan-and-farmstead
https://guides.cheesesociety.org/safecheesemakinghub
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we spend some time with Kelly Larson of Sweet Temptations in Grand Haven Michigan.
Kelly and her parents run a family business with multiple locations selling ice cream and treats and has a great story as to how her sales have increased as a result of adding items like fudge and popcorn to her menu.
Also how her involvement in the community has her recognized as one of the top women in business in her area.
Check out her site at http://sweet-temptations.com/
We talking in this episode about Calico Fudge. Their website can be found at https://www.calicocottage.com/home
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we spend some time with Rick Pizzi of Pizzi Farm Ice Cream
Rick Pizzi is one of the true characters of the ice cream business. If you have a chance to shake his hand and have a chat, please do so. In this episode, Rick talks about his success and the process of providing some great fundraising efforts for a local police officers family
Check out his site at http://www.pizzifarm.com/
The Plant Stand Saga
https://waltham.wickedlocal.com/news/20180709/saga-of-summer-pizzi-planter-smashing-leads-to-video-contest
Ricks reading suggestion:
https://www.amazon.com/Wake-Up-Happy-Dream-Transforming/dp/1476775680
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we spend some time with Reuben Peraza of Magin Fountain Union.
Reuben has a great story to tell including the one where he eats 10 leige waffles in a bakery in Belgium and the implementation of Woof Wednesdays
Check out his site at https://www.magicfountainunion.com/
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this episode, we spend some time with Michael Weissman of Mikey Dubbs Frozen Custard. Michael shares some great insights as to the charitable side of his business, his plans for community sustainability and his first year in business.
Check out his site at https://www.mikeydubbs.com/
Some other references we discussed:
http://hopecommunityservices.org/
The B Corp Handbook
Barrons Best Buy Award
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In our third episode, we spend some time with Rich Johnson from Rich's Ice Cream Catering. Rich has grown his family owned ice cream business from multiple retail tores to a bustling catering business.
We appreciate Rich sharing his story and his service in the NICRA organization.
Check out his site at http://www.richsicecreamcatering.com/
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In our second episode, we spend some time with BeckieJacobs from Serendipity Homemade Ice Creamis St Louis MO. Becky has a unique business that recently changed from making your own ice cream to buying her ice cream.
We greatly appreciate her willingness to share her business story.
Check out her site at https://www.serendipity-icecream.com/
Other references from the podcast
http://teddrewes.com/
http://www.chocolateshoppeicecream.com/
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org
In this very first episode, we spend some time with Sue Kloter from Kloters Dairy Barn who shares with us some of the history of her business, a dramatic fire, and what brings her the most joy from her business.
Check out her site at https://www.klotersicecreambarn.com/
Other references
https://www.amazon.com/Purple-Cow-Transform-Business-Remarkable/dp/014101640X
https://www.kenblanchard.com/Store
https://suebzimmerman.com/
If you would like to be interviewed for the NICRA podcast, please reach out to the NICRA office at 636 778 1822 or steve@nicra.org