Tech means Business: Recent Episodes
Hybrid News, Joe Green
Where business & technology meet. Covering topics as diverse as cybersecurity, enterprise software, hardware, data centers, blockchain, AI, cloud, 5G and IIoT.
Purchasing insurance for a product or service at the point of sale used to be a complex undertaking, often requiring customers to leave the platform, fill out lengthy forms, and complete payments separately.
But today's embedded insurance solutions offer retailers the ability to offer personalized insurance on or around their items with little interruption to the customer's journey.
In this episode of the Tech Means Business podcast, we talk to Nikola Djokic, Managing Director of Insurance at SAP Pioneer to discuss how insurers, fintech startups, neobanks, and retailers can leverage this technology to offer personalized insurance tied not just to the product but also to who the customer is, factoring in details like their purchase history, credit rating, and more.
The technology underpinning new-generation embedded insurance is event-driven, API-first software that connects financial companies with multiple sectors seamlessly, allowing insurers to whitelabel their offerings and develop new product lines that will dramatically increase sales.
You can connect with Nikola on LinkedIn:
https://www.linkedin.com/in/nikola-djokic-b582305/
Read more about SAP Fioneer here:
https://www.sapfioneer.com/
Meet the team IRL:
https://www.sapfioneer.com/events/
Connect with host Joe Green here:
https://www.linkedin.com/in/josephedwardgreen/
The business benefits of using a low-code development platform are many and varied, from faster development times to an increased involvement of business stakeholders in the development process – meaning a better alignment between desired outcomes and the emerging software.
In this episode of the Tech Means Business podcast, we talk about low-code, and focus on the insurance sector, detailing where and how insurers get maximum value from enterprise apps that are fast to emerge and quickly iterated on.
With increasing governance and statutory guidelines for the financial industry, low-code can help bring data policy in line with legislation, too, plus create a data fabric that's fit for the future.
It turns out that many of the pre-requisites of an effective low-code environment are the same as those needed for a meaningful implementation of AI. With Luke Thomas (Area Vice President - Asia Pacific and Japan, Appian) and Dean McIntosh (Enterprise Account Executive - Insurance), we chat about AI's use in low-code and in the wider enterprise, too.
Appian's website:
https://appian.com
Appian's solutions specifically for Insurers:
https://appian.com/industries/insurance/overview
Luke Thomas on LinkedIn:
https://www.linkedin.com/in/lukeathomas/
Dean McIntosh on LinkedIn:
https://www.linkedin.com/in/dean-mcintosh-921b8815/
Host, Joe Green on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
The burden of responsibility placed on MSPs (managed service providers) is huge. They not only must keep all their clients' IT systems running and secure, but they also have to be proactive in data governance, backups, cybersecurity and much more. Plus, there are the small matters of internal HR, Finance, Marketing and the rest!
The ConnectWise ASIO platform is the go-to software that MSPs use to run their businesses, and on this episode of the Tech Means Business podcast, we talk to APAC Evangelism Director, Nick Moran.
Nick ran his own highly successful MSP business in Australia for nearly three decades, a company he started from scratch and built to a point where it was acquired last year. Instead of enjoying a well-earned retirement however, Nick soon joined ConnectWise to share his experiences and promote the capabilities of the company, plus he's helping improve the platform further still, in line with feedback from frontline staff in MSPs across the APAC region.
Entirely developed from the ground up on cloud-native, containerised technology, and integrating AI functionality, the ConnectWise ASIO™ platform is the world's first purpose-built platform for TSPs, taking ConnectWise ahead of its competitors in this highly specialised software space.
You can check out ConnectWise here:
https://www.connectwise.com/
Information on the IT Nation event in Sydney is here:
https://www.connectwise.com/theitnation/apac
ConnectWise ASIO platform:
https://www.connectwise.com/platform
Nick Moran's LinkedIn profile is here:
https://www.linkedin.com/in/nickmoran/
The show's host, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/
Any organisation lives or dies on its communication abilities. In today's digital-first environment, connecting customers and companies via the channel they're most comfortable with is a critical operational component.
With the advent of mature, cloud-based systems, an increasing number of businesses are migrating from on-premise VOIP systems to UCaaS or CCaaS platforms (unified communications as a service, or contact centre as a service).
These advanced pieces of software let contacts and collaborations take place seamlessly as the participants shift from voice, to video, to text - even mid-call. But UCaaS means a whole lot more besides these engineering basics, and today's guest on the Tech Means Business podcast takes us through the details.
Amir Hameed, Senior Vice President Worldwide Software Sales and Engineering at RingCentral, has a long career spent promoting high-quality customer and employee experiences. At RingCentral, his role is to make sure that call centre agents all over the world enjoy their work and give delightful customer experiences at every touchpoint.
In this episode we find out how CX and EX can be transformed, statutory data compliance achieved, and primarily, how organisations and brands can turn customers into brand advocates, and transient employees into long-term investments that bring great value to any-sized business.
You can learn more about RingCentral offerings here:
https://www.ringcentral.com/au/en/
The AI-enhanced UCaaS, RingCX is the subject of focus here:
https://www.ringcentral.com/au/en/ringcx.html
Amir Hameed is on LinkedIn:
https://www.linkedin.com/in/amirhameed/
And the host of the show, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/
The Linux operating system and open-source software run much of the world's digital infrastructure. Its unusual business model is based on value-added service agreements comprising support, maintenance, security, and bug fixes.
In 2024, many organizations using open-source software have been impacted by decisions by vendors to effectively prevent access to source code and sudden changes in end-of-life schedules on which businesses rely to prioritize spending.
This episode of the Tech Means Business podcast talks to Vishal Ghariwala of SUSE (one of the leading enterprise software supply and development companies) about the state of open-source in 2024. What alternatives are there for companies looking at the approaching end of support for their essential, business-critical software?
Vishal is the Director and CTO at SUSE for the Asia-Pacific region and brings his experience from a lifetime in open-source to the table. We talk about byte-for-byte compatibility between different brands' offerings, the spirit of innovation that comes from collectivism, and how software developed and freely distributed marries with traditional financial models.
The OpenELA (Open Enterprise Linux Association) is here:
https://openela.org/
Find out more about Liberty Linux here:
https://www.suse.com/products/suse-liberty-linux/
This editorial covers some of the issues discussed:
https://techhq.com/2024/02/when-is-centos-os-7-reaching-end-of-life/
Vishal Ghariwala is here:
https://www.linkedin.com/in/vishalghariwala/
And your host, Joe Green, has been forked here:
https://www.linkedin.com/in/josephedwardgreen/
With staff shortages ever-present and expectations for quality support & security rising, what solutions to the myriad challenges are there for Managed Service Providers and support functions in the enterprise?
A new report from NinjaOne and Omdia looks at the pain points and outlooks for growth from decision-makers in the IT support space. In conversation with two executives from NinjaOne, the Tech Means Business podcast goes through some of the paper's findings, and discusses its contents and implications.
NinjaOne is the APAC's most forward-looking supplier of software and systems in the space, providing its clients with the tools they need to maintain security, solve problems, and keep on top of complex support structures for endpoints and end-users.
Can systems step in where staff shortages are most severe, and if so, where exactly, and how? The Tech Means Business podcast talks to Matt Law (Senior Product Marketing Manage) and MJ Robotham (Director of Sales, APAC) from NinjaOne.
The Omdia/NinjaOne paper, 'Leading IT Trends for 2024' can be downloaded here:
https://www.ninjaone.com/blog/unveiling-the-top-it-priorities-shaping-2024/
Read the report on LinkedIn:
https://www.linkedin.com/posts/ninjaone_read-the-full-report-activity-7150151050555969537-3o4R/
Call the company toll-free: 61 1800 490 516
Read more about NinjaOne here:
https://www.ninjaone.com/
Matt Law's LinkedIn page:
https://www.linkedin.com/in/matthewlaw1/
MJ Robotham is here:
https://www.linkedin.com/in/mjrobotham/
Joe Green, the show's host is here:
https://www.linkedin.com/in/josephedwardgreen/
Today's utility companies face an ageing infrastructure, demand for better customer experiences, regulation and the need to digitise all areas of operations. Helping them achieve these goals is Wipro, the Indian multinational that's revitalising companies' methods, mindsets and technology infrastructure.
With specialist knowledge of the sector, and many years experience (our guests today bring c. 100 years in the industry between them), Wipro's consultants, builders and engineers are bringing about the changes necessary to bring value to stakeholders and consumers.
This episode of Tech Means Business covers challenges, solutions and industry trends, with plenty of good old-fashioned advice for the sector and the professionals making critical decisions. With challenges from operational realities through to selling the business case for technology at board level, our guests guide industry stalwarts and outsiders through the complexities of the utilities sector in the UK.
You can read more about Wipro's work with worldwide utilities companies here:
https://www.wipro.com/utilities/
Ajay Chandran, Regional Head of Energy, Utilities and Infrastructure for the UK & Ireland
https://www.linkedin.com/in/ajaychandran/
Rebekah Docherty, Vice President, ENU and Telecoms Business
https://www.linkedin.com/in/rebekah-docherty-0a04744/
Sampathkumaran Hariharan, Director of Digital Transformation
https://www.linkedin.com/in/hariharansampathkumaran/
Ankit Sharma, Account Executive
https://www.linkedin.com/in/ankit-sharma-9864a46/
The gender pay gap is an issue that saddles organisations with significant problems. Most obviously, those on the wrong side of the disparity will feel it most, but as our guest on this episode of Tech Means Business explains, it's significantly disadvantageous for companies to perpetuate the injustice.
Kylie Baullo is General Manager and Managing Director in Australia for ADP, the world's leading provider of HCM (human capital management) and HR solutions. We discuss how, by looking at data from payroll and across HR, companies can begin or continue their journey in lowering the gap between what men and women are paid.
Attracting and retaining skilled staff is a massive challenge for every Australian employer, and by proving they're taking positive action on pay, they'll attract and retain key employees.
Taking a consultative and data-driven approach, ADP is helping its clients address the heart of the pay gap issue, firstly by surfacing the relevant data, and then taking proactive measures to turn the workplace into a much better place to work and earn.
The WGEA data mentioned in the podcast is available here:
https://www.wgea.gov.au/pay-and-gender/gender-pay-gap-data
Learn more about ADP in Australia:
https://au.adp.com/
Kylie Baullo is on LinkedIn:
https://au.linkedin.com/in/kylie-baullo-23424792
Joe Green, the host of the show is here:
https://www.linkedin.com/in/josephedwardgreen/
Chris Holmes (Lord Holmes of Richmond) is Britain’s most successful paralympic swimmer, winning a total of nine golds, five silvers and one bronze. He was also Director of Paralympic Integration, responsible for the organization of the 2012 Paralympic Games in London.
Chris is a passionate advocate for the potential of technology and the benefits of diversity and inclusion. He campaigns for more accessible environments for disabled people and has conducted an independent review for the UK Government that made recommendations on opening up public appointments to disabled people.
in the UK Parliament, Chris sits on the influential Science and Technology Select Committee but has previously been a member of specialist House of Lords select committees dealing with democracy and digital technologies, artificial intelligence, digital skills, social mobility, and financial exclusion.
In 2017 Chris’s report on 'Distributed Ledger Technology For Public Good' (DLT) urged the government to consider blockchain for public use cases. The Electronic Trade Documents Act, which Chris steered into law in 2023, is a fine example of that work coming to fruition. It represents the potential to kickstart mainstream adoption of blockchain systems for the wider digitalisation of trade documents.
In this episode of the Tech Means Business podcast, we talk about Chris's interests in distributed ledger technology, future legislation that's due to pass through Parliament in the current sitting, and how the UK can lead the world in data policy, privacy and soverignty.
You can read more about Chris here:
https://chrisholmes.co.uk/
And on LinkedIn:
https://www.linkedin.com/in/lord-chris-holmes/
About the Electronic Trade Documents Act:
https://chrisholmes.co.uk/news/electronic-trade-documents-act/
Chris' 2017 Report on DLT for public good:
https://chrisholmes.co.uk/wp-content/uploads/2020/12/Distributed-Ledger-Technologies-for-Public-Good_leadership-collaboration-and-innovation.pdf [pdf]
Joe Green's LinkedIn page:
https://www.linkedin.com/in/josephedwardgreen/
The Zoom platform is synonymous with video calling, but it has evolved significantly since it became a household word from 2019. In this episode of the Tech Means Business podcast, we explore its UCaaS (unified communications as a service), including Zoom Phone. Nathan Guy, Head of UCaaS APAC at Zoom, sheds light on how Zoom's UCaaS streamlines communication, mobilizes teams, and ensures business continuity. We also discuss Zoom Phone, a tool seamlessly transitioning calls across devices and enabling chat and video meetings from anywhere.
Joined by Anthony Feher, Engineering Team Lead at IRESS, whose company adopted Zoom in pre-COVID days, we explore how IRESS continues to integrate more and more functionality from the Zoom UCaaS platform.
We talk about how IRESS's customer support and telephony functions have been transformed, creating huge improvements in both customer and employee experiences. Zoom's technical and consultative abilities are helping this producer of fintech software to bring together remote desktop, Jira integration, telephony, meetings and messaging, ensuring IRESS stays at the cutting edge of what's possible with UCaaS.
Zoom consolidates phone, team chat, whiteboard, meetings, and third-party integrations, streamlining your user experience and saving time and money. Unlock cost savings, enhance productivity, and optimize your communications, regardless of location or method.
While Zoom is a household name, the extent of its offerings for organizations on digital transformation journeys might surprise you. Join us to explore how Zoom's familiar interface elevates communication and collaboration to new heights.
Learn about Zoom's UCaaS platform here:
https://www.zoom.com/en/products/collaboration-tools/features/unified-communications/
And Zoom Phone:
https://www.zoom.com/en/products/voip-phone/
Subscribe to Zoom's YouTube channel
https://www.youtube.com/@Zoom
IRESS's software solutions:
https://www.iress.com/
Anthony Feher from IRESS:
https://www.linkedin.com/in/anthony-feher-040a7533/
Nathan Guy from Zoom on LinkedIn:
https://www.linkedin.com/in/nathan-guy-4717a58/
TMB Host, Joe Green on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
Software not only has to work as it was designed, it has to be designed so it works as users want it to. User acceptance testing is that critical part of software development that ensures a solution (or an update or addition to an application) becomes a powerful tool for the end-users: functional, easy-to-use, and (hopefully) bug-free.
Our guests today on the Tech Means Business podcast are Original Software, a company that makes market-leading software testing solutions, and NFI, a supplier that specializes in providing powerful software to logistics organizations worldwide.
With Jenny Wilson, VP of Automation Support at NFI, and Colin Armitage, CEO of Original Software, we talk about automation, building test libraries, picking the right user testers, and some of the intricacies of UAT - user acceptance testing.
Although the presence of cloud computing platforms suggests that user testing is somehow standardized, the truth is that uses of any piece of software are so different, every change, every feature, and every application needs to be tested in the right way by the right people - and at a resource cost that won't alarm the Finance Department.
You can find out more about Original Software's test suites here:
https://originalsoftware.com/
NFI, suppliers of technology to supply chain and logistics companies, is here:
https://www.nfiindustries.com/
Colin Armitage is on LinkedIn:
https://www.linkedin.com/in/colinarmitage/
Jenny Wilson:
https://www.linkedin.com/in/jenny-wilson-25842a173/
And Joe Green (v2.13rc4) is here:
https://www.linkedin.com/in/josephedwardgreen/
Among the most alarming attack vectors that cybercriminals can target are the hardware and software used in industrial settings to monitor and control billions of devices, processes and critical infrastructure. These include control sensors, power generation management, oil & gas refining management, cameras, switches, machinery, and fire systems to cite a few examples. These operational technology (OT) instances are mainly designed to interact with specific equipment, and they don't always come with sufficient security or update mechanisms built-in to withstand concerted attacks.
Our guest on this episode of the Tech Means Business podcast, Nigel Tan, works for Delinea, a leading Privileged Access Management (PAM) solutions provider that can protect this layer of infrastructure, whether new or legacy.
While endpoint protection is often not viable and network-layer security unsuitable, it's zero-trust and careful PAM that can make the difference between safe OT and an open door for hackers.
Nigel is Delinea's Technical Director of Sales Engineering at Delinea for the Asia-Pacific, a battle-hardened professional who's been active in cybersecurity for many years. Together, we discuss the present situation, the potential for damage to critical national infrastructure and worse, the possibility that a cyber incursion can easily damage human lives, physically
There are ways and means, of course, to ameliorate the situation, which Nigel helps us discover as we check out Delinea's OT protection methods.
Check out the Delinea website here:
https://delinea.com
Read the company's blog on security, starting here:
https://delinea.com/blog/privileged-access-management-for-industrial-iot-security
Nigel Tan of Delinea is here:
https://www.linkedin.com/in/nigel-t-bb4bba7/
Joe Green's LinkedIn profile lives here:
https://www.linkedin.com/in/josephedwardgreen/
Getting hands-on with some of the most practical and impactful technology available today is what's on offer from BMC Software's "BMC Connect Singapore" event, November 2nd 2023.
Ahead of the event, we discuss with Brenton Smith and Gunal Kannan from BMC what's on the agenda, who the event's designed for, and what attendees might learn and experience.
The challenge facing many organisations in the APAC isn't the understanding of or realisation of the power of machine learning and artificial intelligence; rather, it's how the technology can be put into effect to give the best business outcomes. It's here that a company like BMC helps.
With use-case examples, keynote and inspirational speakers, workshops and demonstrations, join BMC, its customers and prospects, for a day exploring the possibilities that machine learning offers business operations.
Gunal Kannan is from the technical side of the tracks, while Brenton is more business-oriented. Together, in conversation with our host, Joe Green, we go through both the detail of the event (and others on the company's 'world tour') and discuss many of the issues surrounding the emerging technology of AI in the workplace.
REGISTER HERE
Learn more about BMC Connect, Singapore, November 2nd, 2023:
https://bmcconnect.bmc.com/connectsingapore/
Worldwide events where you can pick the team's brains:
https://www.bmc.com/events.html
Brenton Smith, VP Software, Asia Pacific and Japan's LinkedIn profile is here:
https://sg.linkedin.com/in/smithbrenton
Gunal Kannan, Associate VP, Technology Strategy and Advocacy's page is here:
https://sg.linkedin.com/in/gunalkanna
Joe Green is here:
https://uk.linkedin.com/in/josephedwardgreen
It was during the COVID pandemic that many people outside the industry itself became aware of the importance of shipping and logistics. Its complexities and tight margins make the sector highly competitive and fast moving, yet so much of the day-to-day operations in shipping is done manually.
Our guest today, David Waroquier, CEO of SHIPSTA, looks to change that. The company operates a technology platform that allows the open trading of shipping procurement, whether for 'spot' (one-off) rates, or for longer contracts.
From his commercial background in venture capital, David joined one of his clients as the company's CEO: he liked the company so much, he asked to run it!
In this episode of the Tech Means Business podcast, Joe Green talks to David about saving costs, moving on from Excel and email as business platforms, and how cost savings can do as much for companies as a huge boost in sales.
You can learn more about SHIPSTA and its work here:
https://shipsta.com
David Waroquier is on LinkedIn:
https://www.linkedin.com/in/david-waroquier-a60990/
And Joe Green's LinkedIn profile is embargoed here:
https://www.linkedin.com/in/josephedwardgreen/
Today's wide-reaching discussion covers such ground as zero-trust security and changes in authentication methods, plus protecting the agreements and contracts at the heart of most organizations today.
We chat to the CIO of DocuSign, Shanthi Iyer, about how her company protects itself and its cloud infrastructure, plus the ways that security policies baked into the DocuSign platform help its users rest safer in the knowledge that their IP (intellectual property) is properly overseen.
Brett Winterford, Regional CISO for APJ, represents long-time DocuSign partner Okta. Brett talks about security methods and current thinking and how different elements of a machine or person's identity can inform security systems constantly about the ongoing threat levels that any company faces.
There's plenty to take in and learn from these two industry stalwarts, each with a specific position on the trust that organizations today give, how to stay safe and protect assets, and what role governments can play in guiding all of us.
Learn more about DocuSign's baked-in security processes here:
https://www.docusign.com/trust/security
The Okta internal cybersec team's blog:
https://sec.okta.com/articles
Okta's portfolio can be explored starting here:
https://www.okta.com/
Shanthi Iyer is on LinkedIn:
https://www.linkedin.com/in/shanthiiyer/
Brett Winterford can be seen here:
https://www.linkedin.com/in/brettwinterford/
Your show's host is on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
Many managed service provider businesses start out as a single person who helps out friends and colleagues with their IT problems. Before they can turn around, they have a fully-fledged business on their hands, providing IT support and strategic advice to hundreds of clients.
Our guests on the Tech Means Business podcast know this situation, and have many of the solutions to help. In this episode, ConnectWise talk to us about their services designed specifically to help MSPs grow, automate and become more efficient.
Because, as well as providing significant technical acumen, an MSP now takes a strategic role around the boardroom table as a trusted advisor to every one of their clients. And the last thing the MSP business's owner needs is to be hand-writing invoices and worrying about payroll.
Hear how the MSP's role is changing, and learn about what help and support there is out there for the important companies that provide help and support.
You can learn more about ConnectWise here:
https://connectwise.com
The company's dedicated business support products and platforms are here:
https://www.connectwise.com/platform/business-management
Today's guests are Dan Scott and Jake Varghese:
https://www.linkedin.com/in/danjpscott/
https://www.linkedin.com/in/jake-varghese-498335/
And your host is here on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
Voice technologies are improving rapidly and manner companies are using artificial intelligence algorithms to change the ways they interact with their customers.
Our guest on the Tech Means Business podcast, Jason Roos, is no stranger to the concept of tech in contact centers, but unlike many, he's a savvy commentator and protagonist in this space. In this episode, we talk about AI, sentiment analysis, and the employee experience of the contact center worker in a post-COVID working environment.
The customer experience is practically defined by the ways that the brand's contact center works, so getting this part of the business's workings absolutely right is critical in converting prospects and customers into brand advocates.
CIRRUS (Jason's company - he's the CEO) can help and contact center add more 'channels', but Jason insists there's so, so much more to running a decent CX operation than that.
Industry insights from the inside, from Jason Roos, who's here on LinkedIn:
https://www.linkedin.com/in/jason-roos-b923931/
Read about CIRRUS Response here:
https://www.cirrusresponse.com/
Joe Green is waiting for your call, right here:
https://www.linkedin.com/in/josephedwardgreen/
Although the motives of cyber attackers may be slightly different from the point of view of security experts in the public sector, their methods tend not to be. But there are particular ways that organizations can protect themselves more thoroughly, and our guest on this episode of the Tech Means Business podcast knows most of them.
Nigel Tan, the APAC Director of Systems Engineering at Delinea has had a long and distinguished career in cybersecurity, and talks to us today about zero-trust and PAM (privileged access management) in the enterprise.
It's becoming increasingly necessary to ensure a constant check is made on access to information and software, whether that's in the cloud or on-premise. Additionally, "identities" are a concept applicable to both machines and people. A complicated situation, that many in cybersecurity teams are struggling to contend with.
Nigel guides us through the technical side of the issues in play, and we discuss best practice, current trends in hacker behavior, and the differences that need to be considered when protecting large, public sector organizations from bad actors.
You can learn more about Delinea here:
https://delinea.com/
Nigel Tan is on LinkedIn, here:
https://www.linkedin.com/in/nigel-t-bb4bba7/
And Joe Green, your host, is here:
https://www.linkedin.com/in/josephedwardgreen/
Customer experience isn't necessarily intangible, it's just difficult to describe and therefore get right. Our guest today on the Tech Means Business podcast has been helping companies create world-class CX via the professional industry association he started, the ACXPA (Australian Customer Experience Professionals Association).
Justin Tippett started his career on the phones and followed a career trajectory that led him to supervisor, manager, and eventually, go-to industry consultant.
Even if your organisation is using some of the best technology in the customer contact centre, like the RingCentral omnichannel communications platform, there's more to building brand advocates from every customer (although great tech sure helps!).
The ways your technologies integrate with one another is one aspect, as is agent training, remote working policies, contact centre camaraderie and much more. Justin helps us explode some CX myths and offers much practical advice for any company that's looking to invest in its customer experience function.
The ACXPA can be found here:
https://acxpa.com.au/
RingCentral's technology can be explored from here:
https://www.ringcentral.com/au/en/
Justin Tippett, chief executive officer of the ACXPA on LinkedIn, is here:
https://www.linkedin.com/in/justintippett/
Joe Green is currently on hold, here:
https://www.linkedin.com/in/josephedwardgreen/
When companies use the services of a Managed Service Provider (MSP) for their IT needs, they're handing over a good part of responsibility for their cybersecurity too.
But the importance of protection online means that it's still incumbent on the owner of any data (including intellectual property) to ensure they're as safe as they can be. Today's guest on the Tech Means Business podcast argues the case for a high degree of cybersecurity awareness, regardless of whether there's an MSP in the picture.
"It's all about your appetite for risk," says Leon Friend of ConnectWise, whose company helps MSPs deliver the best possible cybersecurity for their clients, educating and informing about the best ways to protect multiple targets.
In the context of the ACSC's Essential Eight, we talk about cyber insurance, the chancers of the hacking world, script kiddies and the rise in sophisticated hacking methods now available to anyone with half an interest in an illicit income.
Whether you run an MSP or just want to learn about the best approaches to protecting an organisation, this episode of TMB is essential listening.
ConnectWise on the web:
https://www.connectwise.com/
The events run by ConnectWise in APAC:
August 17 – Cybersecurity Masterclass, Sydney
https://www.connectwise.com/theitnation/evolve/agenda?tab=apac
Read about the ACSC's Essential Eight:
https://www.cyber.gov.au/resources-business-and-government/essential-cyber-security/essential-eight
Leon Friend, friend of the show is on LinkedIn:
https://www.linkedin.com/in/leonfriend/
Joe Green and his safe room are here:
https://www.linkedin.com/in/josephedwardgreen/
The medical data collected throughout our lives details who we are, what made us ill, and what treatments we've been given – and their outcomes. If we could give all that data to a smart set of algorithms, we can discover better treatments, more effective drugs and courses of action for when we, and others, are ill.
That's the impetus behind and credo of Prospection. It's a company that pieces together anonymized patient data, extrapolates results of treatments, and applies its findings to bring about more effective drugs and treatments.
Eric Chung started Prospection when he was bitten by the entrepreneurial bug, but his background is in data and artificial intelligence. Now, the company is a world leader in the very specific techniques and intricacies of using medical data for the betterment of treatments all over the world.
We chat about how patient data is different depending on where it comes from, the external influences of healthcare models, anonymization and more.
Prospection's website is here as a source of more information:
https://prospection.com/
Eric Chung's LinkedIn page is here:
https://www.linkedin.com/in/eric-chung-13912926/
Joe Green on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
The software-defined WAN (wide area network) is a piece of networking technology that simply makes life easier (and safer) for any organization with a distributed network.
Instead of struggling to join MPLS, ADSL, and other interconnects together and then blanket the whole thing in encryption, SD-WAN handles all the details. Primary among SD-WAN suppliers is Nuage Networks, the SD-WAN specialist division of Nokia.
Our guests in this episode of the Tech Means Business are Saurabh Sandhir, the Vice President and General Manager of Nuage Networks, and Arun Pathak, Vice President of Managed Network and Collaboration Services for NTT. Arun speaks as the enterprise-scale expert in India of SD-WAN technology and software, one that partners with Nuage as its de facto supplier.
We talk about the effects of the cloud on networks, the advantages of SD-WAN, and how this layer of software abstraction increases cybersecurity at the network level.
Learn more about Nuage Networks here:
https://www.nuagenetworks.net/
NTT Global is here:
https://services.global.ntt/
Saurabh Sandhir is on LinkedIn:
https://www.linkedin.com/in/ssandhir/
NTT's Arun Pathak is here:
https://www.linkedin.com/in/arun-pathak-4a730a14/
The host of Tech Means Business can be found here:
https://www.linkedin.com/in/josephedwardgreen/
Robotics and automated systems are no strangers to industry, especially in areas like engineering, manufacturing and logistics. Yet investing in automated systems at any scale seems daunting, potentially very disruptive, and hugely costly.
Not so, says our guest on this episode of the Tech Means Business podcast. Neil Mead, Head of Regional Marketing for EMEA & LATAM at KUKA joins us to talk about how automated systems and hardware can be deployed in many facilities without all those risks.
Thanks to a number of factors (digital twins, VR models, piecemeal integration and security consciousness), companies can and are installing robots and automated machines at small and large scales. Return on investment is pretty quick, and digital twins of new systems or entire operations help stakeholder buy-in and change management alike.
KUKA celebrates 125 years in industry this year, from its small beginnings as a welding workshop to the global automation giant it is today.
Read more about KUKA here:
iiQKA software is here (“IQ-kah”):
Connect with Neil Mead of KUKA here:
Joe Green, your all-digital host is here:
With the pressure on teams of developers to iterate quickly and bring projects to production status, low-code frameworks can be the difference between success and failure.
In this episode of Tech Means Business, we talk to Richard Davies, Director, Strategic Customers (APAC) of OutSystems, about how dev teams in the region can use low-code to produce secure and governance-compliant code that's up and running faster than using traditional tooling.
We cover different use cases for low-code, too, like updating legacy code, recreating more scalable extant applications, and creating scalability in what might be seemingly immovable, business-critical systems.
If your organization is looking at low-code, there are ways to test the water, like day-long jump start sessions, plus multiple online resources to absorb information and see what's possible.
Get started with OutSystems in the cloud or on-premise, beginning here:
https://www.outsystems.com/
Jump start sessions for mixed teams of developers and stakeholders here:
https://www.outsystems.com/events/jump-start/
Other resources, media, and reading:
https://www.outsystems.com/learn/
Richard Davies is on LinkedIn here:
https://www.linkedin.com/in/richdavies1/
Joe "Hello World" Green is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Wipro.
The last time we talked to Wipro about retail, we were looking at some of the challenges facing companies as they transitioned their IT stack to the cloud. In this episode of the Tech Means Business podcast we look at cybersecurity in the retail space, and how outsourcing helps companies find compliant, scalable and safe ways to operate.
To attackers, every retailer and its assets (brick and mortar or virtual) are just IP addresses. So, what are the specific security issues facing the sector that, more than most, defines "edge computing" (or "many shops" as we might say)?
And with OT (operational technology) so significant in what are often long and complex supply chains, retailers have very specific cybersecurity issues that our guests address during the course of our discussion.
To learn more about Wipro's work with large retailers in the UK, Ireland and across the world as well as its work in cybersecurity, visit here:
https://www.wipro.com/retail/
https://www.wipro.com/cybersecurity/
Prabhu Ramaiah is on LinkedIn, here:
https://www.linkedin.com/in/prabhu-ramaiah-8328b06/
Hitesh Bansal is here:
https://www.linkedin.com/in/bansalhitesh/
Richard Vinnicombe can be found here:
https://www.linkedin.com/in/richard-vinnicombe-46b36817/
And Joe Greens are BOGOF here:
https://www.linkedin.com/in/josephedwardgreen/
The economic downturn is turning the screws on public sector funding right across the world. In the UK and Ireland that's no different, with smaller budgets, a demand for more open, easily accessible services and, of course, the expectation that everything is to be delivered safely.
Many government departments, authorities and taxpayer funded organisations look to outsourcing ‘non-core or enabling functions’ as a way of focusing on delivering the best core value to citizens.
There are particular constraints on the public sector in the UK & Ireland in terms of data sharing inside the auspices of the legal & regulatory requirements, plus a need to offer services down as many routes as possible to a very broad demographic.
On today's episode of the Tech Means Business podcast, Joe Green talks to two representatives from Wipro, a global multinational service provider, about some of these challenges and possible ways to approach cybersecurity service delivery in the public sector. Our guests talk about risk, cybersecurity education, and budgetary difficulties facing the sector, and bring their expertise to bear on this complex area.
Learn more about Wipro's work in the public sector and cybersecurity here:
https://www.wipro.com/public-sector/
https://www.wipro.com/cybersecurity/
Hitesh Bansal, Country Head (UK & Ireland), Cybersecurity & Risk Services is here:
https://www.linkedin.com/in/bansalhitesh/
Richard Vinnicombe, Partner at Wipro Limited can be found here:
https://www.linkedin.com/in/richard-vinnicombe-46b36817/
Your host is Joe Green, who is here:
https://www.linkedin.com/in/josephedwardgreen/
Data centers are crucial to the operations of businesses and individuals in today’s world. The hardware in these installations is responsible for many aspects of everyday life and global commerce. But like every device, each piece of technology in a DC needs resources to build, run, and often, cool.
To commemorate Earth Month, in this episode of the Tech Means Business podcast, we talk to two major players in the data center equipment space, AMD and Dell Technologies. Can these two global players change the ways that data centers operate so they run cooler, faster, and greener while ensuring the best performance and ROI?
In the APJ region, the race for cutting-edge technology is particularly strong: HPC (high-performance computing), AI (artificial intelligence), and ML (machine learning) are increasingly becoming table stakes in competitive markets. Listen in to hear how Dell PowerEdge servers, powered by the latest generations of AMD's microprocessors are producing tangible business results while reducing carbon emissions.
Today's guests are Peter Chambers from AMD and Chris Kelly of Dell Technologies.
To learn more about the green features and specifications of the next-generation Dell PowerEdge servers:
https://www.dell.com/en-sg/dt/corporate/newsroom/announcements/detailpage.press-releases~usa~2022~11~20221110-next-generation-dell-poweredge-servers-dramatically-improve-performance-for-more-sustainable-data-centers.htm#/filter-on/Country:en-sg
AMD's ecological stance and contributions to lower power consumption are here:
https://www.amd.com/en/corporate-responsibility/environmental-sustainability
Sign up for a bespoke workshop with Dell Technologies to plan your business goals and help accelerate your digital future:
https://www.dell.com/en-sg/dt/what-we-do/customer-engagement-programs/customer-solution-centers.htm
More about Dell Technologies World 2023
https://www.dell.com/en-sg/dt/events/delltechnologiesworld/2023/index.htm
Chris Kelly, Senior Vice President, Data Center Solutions at Dell Technologies, Asia Pacific and Japan, can be found on LinkedIn:
https://www.linkedin.com/in/chris-kelly-7a0b825/
AMD's Peter Chambers, Managing Director – Sales, Asia Pacific & Japan, is here:
https://www.linkedin.com/in/peter-chambers-59bb819/
And liquid-cooled Joe Green is here:
https://www.linkedin.com/in/josephedwardgreen/
There are no avenues that cybersecurity bad actors won't pursue - emails, software supply chain poisoning, networking, and hardware. For data center operators, and anyone who uses data center applications and services, keeping the systems that run in today's DCs is of paramount importance.
In 2023, even hardware manufacturers have to be hyper-vigilant about cybersecurity. With attacks on the internal workings of microchips themselves to the memory resources of a server, there's nowhere that's not susceptible to attack.
In today's episode of the Tech Means Business podcast, we talk to two household name technology vendors about how hardware can be hardened so the services running on them are more secure. Andrew Underwood from AMD and Chris Kelly from Dell talk about chips and servers that are shipped with security baked into hardware, and in Dell's case, accompanied by advanced tools to keep its latest Power Edge Server range more secure.
Whether you're running Kubernetes clusters or a Windows Server file share, your servers, or those in the data center you're using need to be as resistant as possible to types of attacks that are still evolving.
Dell announces its Power Edge Server range for 2023:
https://www.dell.com/en-us/dt/corporate/newsroom/
AMD publishes plenty of information about its chips, and more, here:
https://www.amd.com/en/data-center-blogs/delivering-the-modern-data-center
Chris Kelly, the Senior Vice President - Data Center Solutions (APJ) at Dell, can be found on LinkedIn:
https://www.linkedin.com/in/chris-kelly-7a0b825/
AMD's Andrew Underwood, Director of Global Strategic Data Centre Accounts, is here:
https://www.linkedin.com/in/andrewjamesunderwood/
The spectre of Joe Green lingers here:
https://www.linkedin.com/in/josephedwardgreen/
One of those areas of the modern enterprise that's crying out for digital transformation has to be agreement management: the process by which organizations can do business together.
The reason why agreements are in need of some technological muscle is down to their number, and the different layers of approval typically required in participating companies. How can the IT function help speed up agreement processes, but do it safely, efficiently and in line with best practice.
We turn to the de facto digital agreement solutions people, DocuSign, for some answers, in the form of Kartik Krishnamurphy. He's joined in conversation with Patrick Lam of SoftwareOne, and James Cooke University's Vijay Shreenivos: two end-user organizations with very specific requirements.
How can companies generate value from digital transformation rather than just "make things happen on technology"? Our guests on this episode of the Tech Means Business podcast have the answers.
Learn more about the CIO's role in digital transformation and agreement management here:
https://www.docusign.com
Docusign's Kartik Krishnamurphy (Area VP, Asia) is here on LinkedIn:
https://www.linkedin.com/in/kartikkrishnamurthy/
Patrick Lam of SoftwareOne's APAC presence is here:
https://www.linkedin.com/in/patrick-lam-54a37260/
James Cooke University's Vijay Shreenivos can be found here:
https://www.linkedin.com/in/vijayvikram/
Your host, Joe Green lives here:
https://www.linkedin.com/in/josephedwardgreen/
In light of the latest reports from the NCSC and ACSC (National [New Zealand] and Australian Cyber Security Centre) on best practice, companies and organisations in the region are looking to amend their everyday work processes. But many smaller outfits (think fewer than 100 people) have no dedicated IT team. In many cases, these will turn to their MSP (Managed Service Provider) for advice and, ultimately, protection from hackers and malware.
In this episode of the Tech Means Business podcast, we talk to Leon Friend of ConnectWise, about the software and systems that his company provides to MSPs: dedicated security systems designed from the ground up for MSPs. With each of an MSP's clients having specific requirements, configuring and managing mixed security provisions would be a nightmare with "normal" cybersecurity tools. Not so with the ConnectWise platform.
We cover some of the ACSC and NCSC's recommendations and talk about going further: back up, sure, but what to back up? Multifactor authentication, great, but is SMS really secure?
Learn more about improving your organisation's security posture in this episode of Tech Means Business.
You can see the ConnectWise portfolio of solutions here:
https://www.connectwise.com/en-au
The ACSC and NCSC are here:
https://www.cyber.gov.au/
https://www.ncsc.govt.nz/
Leon Friend is on LinkedIn:
https://www.linkedin.com/in/leonfriend/
And your host, Joe Green, can be seen here:
https://www.linkedin.com/in/josephedwardgreen/
The collected data at the modern organization's fingertips is truly immense in scale but also in possibility. Predictions of every company being "a data company" have been proven to be pretty accurate. But why then are so few organizations making the most of the information they have access to literally at their fingertips?
The answer lies in what has to happen to data before it can be queried, and then, of course, there's the thorny issue of composing queries. Neither process is particularly easy, and the situation is made more complex by the element of time: so-called up-to-date findings can be weeks or months old.
So how can companies access insights from data that's as close to real-time as possible, and do it at scale? The same repositories can yield value to multiple stakeholders, so there are multiple queries that need to happen.
Problematic? With today's featured guest, Jorge Sancha, co-founder and CEO of Tinybird the answer's "no." His company provides a way that developers (not data scientists) can create simple APIs in seconds that allow fast and powerful queries onto real-time data - without months spent at data science boot camp.
You can read more about Tinybird here:
https://www.tinybird.co/
Jorge Sancha is on LinkedIn here:
https://es.linkedin.com/in/jorgesancha
And your real-time host's profile lives here:
https://www.linkedin.com/in/josephedwardgreen/
As the world digitizes at breakneck speed, companies and organizations are under pressure not only to produce products & services of high quality but also to do so efficiently and in ecologically-sound ways.
The new Dell PowerEdge server range produces the type of compute built for accelerating digital transformation but does it power-efficiently. Even the manufacturing and design of the range have been considered for their ecological impact, and the new PowerEdge portfolio offers impressive power consumption to processing ratios.
On this episode of Tech Means Business podcast, we talk to Andrew Underwood, the Field CTO for Data Centre Solutions at Dell Technologies, Asia Pacific and Japan, about the ethos behind the range's design, AI and ML workloads, and the balance today's enterprises have to achieve between service quality and sustainability concerns.
Edge or Cloud deployment, test environments or full production, Dell PowerEdge is the server for a new generation of efficient and cost-effective data centers.
See the PowerEdge announcement:
https://www.dell.com/en-us/dt/corporate/newsroom/announcements/detailpage.press-releases~usa~2023~01~2023-01-17-next-generation-dell-poweredge-servers-deliver-advanced-performance-and-energy-efficient-design.htm#/filter-on/Country:en-us
Sign up for a day's bespoke workshop tailored to your business and its C-footprint targets:
https://www.dell.com/en-au/dt/what-we-do/customer-engagement-programs/customer-solution-centers.htm
Learn more about the PowerEdge range from here:
https://www.dell.com/en-us/blog/accelerating-transformation-anywhere-with-next-generation-dell-poweredge-servers/
Andrew Underwood is on LinkedIn here:
https://www.linkedin.com/in/andrewjamesunderwood
Joe Green can be found here:
https://www.linkedin.com/in/josephedwardgreen/
Until companies and organizations get large enough to run their own dedicated cybersecurity function, many use the services of an MSP (managed service provider) to help protect them from the increasing number of attacks that happen each year.
Getting external help certainly works in dynamic computing environments, where companies are changing between on-premise, multi-, and hybrid-cloud deployments. But some companies shy away from contacting so-called big-name cybersecurity providers, wrongly assuming that large, expert companies are not interested in helping the smaller business.
In the APAC and Australasia region, Kaspersky is happy to explode the myth: it's here, especially that its expert services can be leveraged. As part of a larger digital transformation project, Kaspersky's easy licensing models keep the MSP's clients safe, drive cost efficiencies, and bring relief to organizations struggling to find specialized staff or with limited in-house resources.
Today's guests are Bridget Huang and Tako Nijsson from Kaspersky. We discuss the why's and wherefore's of cybersecurity via a third party and the growing threat landscape facing any online business in the APAC and beyond.
Read more about Kaspersky's Managed Service Partner Partnership:
https://www.kaspersky.com/partners/managed-service-provider
Find out more on how Kaspersky can deliver fully-managed detection and response services:
https://go.kaspersky.com/optimumsecurity.html
Bridget Huang is here:
https://www.linkedin.com/in/bridgethuang/
Tako Nijssen can be found here:
https://www.linkedin.com/in/tako-nijssen-95646546/
Your host, Joe Green, appears here:
https://www.linkedin.com/in/josephedwardgreen/
With public spending cuts and a greater awareness of obtaining best value for money, the public sector in the UK has to get the best possible value it can from its IT provision. The answer may be, to some degree at least, making more use of cloud technologies.
But it's not as simple as a lift-and-shift process for IT leaders in the sector. There are multiple considerations: data integrity, security, governance, cross-platform compatibility, and above all else, value for the tax-payer.
In this podcast we talk to global IT partner and service provider, Wipro, about how it is helping the public sector realise full value from its cloud acquisitions and how its consultative and partnership-based approach is helping organisations provide world-class services to their users.
Hyperscalers may talk big and are recognised as de facto players, but are they always the best choice? And is the cloud the right answer to every situation facing the sector? We explore the issues and possible solutions with Anurag Aren (Director, Cloud Advisory Services, Europe) and David Asfaha (Managing Consultant) at Wipro, UK.
The Wipro public sector offerings can be seen here:
https://www.wipro.com/public-sector/
https://governmentbusiness.co.uk/company-focus/wipro-ltd
Anurag Aren is here on LinkedIn:
https://www.linkedin.com/in/anuragaren/
David Asfaha is here:
https://www.linkedin.com/in/david-asfaha-750942b/
And finally, your host's social media profile is here:
https://www.linkedin.com/in/josephedwardgreen/
Even relatively modern cybersecurity concepts and access management technologies like PAM are beginning to falter confronted with hybrid- and multi-cloud environments. How can today's privilege access management cope with multiple SaaS and IaaS apps and services, other than grant or deny blanket access?
We talk to Scott Hesford, the Director of Solutions Engineering, Asia Pacific at BeyondTrust, about applying granularity of privileges to multiple users at scale, and keep on top of it all, too. What could be a simple granting of privileges to a subcontractor for a day, can turn into a gaping cybersecurity hole that can bring an organization to its knees. And BeyondTrust is the company that's here to help!
We talk about implicit zones, movement through the IT stack to get a day's work done, and NIST's airplane analogy for cybersecurity: who can get through to the departures lounge, who can board the plane, and (even) where a user can sit Or, in more direct terms, allowing a subcontractor to restart a service without sudo.
It's all possible, it just needs the right partner; one with the cybersecurity tooling that's not out of its depth in a multi-cloud, mobile, cloud-heavy environment.
Read more about BeyondTrust here:
https://www.beyondtrust.com/
The NIST zero trust information we refer to is here:
https://csrc.nist.gov/publications/detail/sp/800-207/final
The US Federal Government directive on Zero Trust can be found here:
https://www.whitehouse.gov/wp-content/uploads/2022/01/M-22-09.pdf
The CISA Zero Trust Maturity Model can be found here:
https://www.cisa.gov/zero-trust-maturity-model
Scott Hesford is on LinkedIn:
https://www.linkedin.com/in/scott-hesford/
Joe "economy class" Green is here:
https://www.linkedin.com/in/josephedwardgreen/
Making a few purchases on an online marketplace site seems simple: a few clicks here and there, a payment card, and then sit back and wait for delivery. But under the hood, the complexity is astounding.
Marketplace operators not only have to send and receive funds in multiple currencies, but they also have to do it quickly, and they need to do it reliably. It's that surety that keeps good vendors engaged with a marketplace and customers coming back, time and again.
So a payment gateway in this context is much more than a means of moving monies between different currencies. Keeping the fly-by-night characters out of the ecosystem and ensuring swift and reliable money transfers are the tasks of our guests today, Payoneer.
It's a name behind many gig economy sites, retail marketplaces, and online entities disrupting and changing markets worldwide.
The company behind this business model has to establish trust among the disparate players: customers have to trust the site, and sellers need to establish trust in the integrity of their customers. The basis of all this is reliable, fast, and secure systems that give value to all participants.
Our guest from Payoneer is Eran Tal, the Enterprise Sales Director EMEA. We talk about new business models created by smart tech, how monies can be moved quicker than the oddly-named SWIFT system, and why a banking presence on the ground solves 80% of finance problems when trading internationally at scale.
Eran Tal is here:
https://www.linkedin.com/in/taleran/
The Payoneer site is here:
https://www.payoneer.com/enterprise/
And Joe Green, the host of the show, can be found here:
https://www.linkedin.com/in/josephedwardgreen/
Retail businesses involve a great deal more today than setting up premises and organizing wholesalers. The technology needed to run an omnichannel retail outfit has to be secure, powerful, reliable, and most of all, focused on quality customer experiences.
With shoppers today used to the "big label" quality of experience, smaller companies are facing significant challenges to raise their own standards to turn shoppers into brand advocates.
A company with a broad range of retail operations solutions is Wipro, a company whose AUS/NZ division we've featured before on the Tech Means Business podcast. Today we talk to Prabhu Ramaiah and Darren Gerry, the Director & Head of Retail, and UK and Europe Lead for Wipro Digital Interactive, respectively.
How can a retailer today scale and digitize without breaking the bank? And where to start? We talk solutions, industry trends, common and not-so-common approaches to the business of selling, and about the common pitfalls that await the unwary.
On the way, we talk about the D2C challenges faced by big brands, and the types of technologies that can drive change for the better in a retail business.
Learn more about Wipro's offerings for retail outfits of any size here:
https://www.wipro.com/retail/
Wipro’s “How Retailers and Brands Drive Revenue and Growth with Cloud” report is here:
https://www.wipro.com/retail/cloud-leader-roadmap-retail-consumer-goods/
Prabhu Ramaiah's LinkedIn is here:
https://uk.linkedin.com/in/prabhu-ramaiah-8328b06
Darren Gerry’s LinkedIn is here:
https://uk.linkedin.com/in/darrengerry
Joe Green’s LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with BeyondTrust.
Many of the security tools we use to protect ourselves and our organizations came into existence at a time before "the cloud" was a thing and certainly before hybrid working practices. Can we use the same tools in a different way, or do we need a new toolset? Or a whole new approach?
These questions and more are the subjects for discussion on the Tech Means Business podcast with our guest, Morey Haber, the Chief Security Officer at BeyondTrust. We talk about zero-trust, privileges and access policies, geofencing, and cloud privilege brokering.
Cloud Infrastructure Entitlement Management is a catchall term that covers policy-based access, identity management, privileged access, and much more – the full toolkit and approach that organizations migrating to the cloud need to protect themselves and their employees.
Continuous validation needn't mean re-authenticating every time we switch to a different application or service, yet it's still the way many cybersecurity teams think. Listen in to discover how new security methods protect better and empower users to work more efficiently.
The NIST Whitepaper on Zero-Trust is here: [PDF]
https://nvlpubs.nist.gov/nistpubs/SpecialPublications/NIST.SP.800-207.pdf
BeyondTrust's information can be found here:
~https://www.beyondtrust.com/
Morey Haber's books are available here:
https://www.amazon.com/stores/Morey-J.-Haber/author/B078HDPHSN
Morey himself is here:
https://www.linkedin.com/in/mjhaber
Your host, Joe Green, appears courtesy of LinkedIn here:
https://www.linkedin.com/in/josephedwardgreen/
Every piece of malware, every phishing email, reaches its potential victim via the network, the means by which the organization communicates internally and with the outside world. So who better to protect the company than the people who install and specialize in communications networks?
That's the premise of this episode of the Tech Means Business podcast when we're joined by Jonathan Magnell from Consolidated Communications, where he's the Director of Enterprise Solution Engineering for the Western Region.
For many years, Consolidated Communications has been designing and managing communications for companies in America. It was one of the first to offer VOIP at a time when copper cables and analog comms were the norm. Now it bakes cybersecurity at the network level into communications systems for its many clients, old and new.
When we understand how networks work, we get a better understanding of how malware and ransomware work, too, and Jonathan's background as a systems administrator gave him just that knowledge. It's expertise he shares with Consolidated's clients and with us at the Tech Means Business podcast.
Using high-end industry tooling, Consolidated Communications' cybersecurity offering makes protection an integral part of all types of networked systems for devices, voice, and digital commerce.
Read more about Consolidated Communications' security platform here:
https://www.consolidated.com/business/medium-enterprise/security-services
And more generally about the company:
https://www.consolidated.com/
Jonathan Magnell's profile is on LinkedIn:
https://www.linkedin.com/in/jonathan-magnell-58a5a8a1/
Joe Green's details via his ISDN line here:
https://www.linkedin.com/in/josephedwardgreen/
The next generation of AI in the workplace is decision intelligence: the practical application of machine language in commercial settings. Applying AI in the workplace has, to date, being a slow process and one that involves a lot of resources. But that's all about to change.
Peak AI is the company that's driving decision intelligence in organizations, turning the typical 18 month wait between query and results into a matter of weeks or even days. Plus, there's no need to hire more data scientists and invest in ranks of super-expensive graphics processors.
The Peak AI offering is cloud-based, and while no ML solution is plug-and-play and operate-able by anyone, Peak AI's platform takes away the heavy lifting that's usually placed on data teams. In addition, it actively reduces the gap between the data science function (who may know little about business strategy) and pure-play business functions (who, in turn, know little about data analysis).
Peak AI's Decision Intelligence Index is drawn from its most recent survey of thousands of businesses that have begun an AI journey. We discuss the Index, the state of ML in the enterprise, and best ways forward to turn the "new oil" that's data into insights that will have positive impacts in the workplace.
Learn more about Peak AI here:
https://peak.ai/
Ira Dubinsky, Head of Go-To-Market Strategy at Peak AI is here:
https://www.linkedin.com/in/iradubinsky/
Your host, Joe Green lives online here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with DocuSign.
Many companies today are worried about the environmental impact their activities are having on the well-being of the planet. And every business cares about costs, too! So how come, years after the concept was first mooted, we're still not at a place where we all work in so-called paperless offices. Such a concept is clearly a win on both counts?
In this episode of the Tech Means Business podcast, we talk to DocuSign and one of the company's clients, BoardRoom, about the practicalities of moving from a paper-based workflow to one that's all-digital. Such an approach saves huge amounts of environmental costs (some of the statistics mentioned are truly alarming) but also speeds up the time taken to get complex agreements over the finishing line.
In addition to Iesha Berry and Andrea Dixon of DocuSign, we also host Tina Thomas of BoardRoom in this round table discussion that touches on every organisation's carbon footprint, and how it can and should be shrunk. From changing mindsets to implementing solutions, you'll hear how even small businesses can make big differences to the fate of Planet Earth, save valuable resources, and drive efficiencies with a truly paperless agreement workflow,
Start taking steps on this important journey by visiting here:
https://www.docusign.com.au
The BoardRoom ecologically-sound service is here:
https://www.boardroomlimited.com/
Iesha Berry, Chief Diversity and Engagement Officer and Head of People Experience at DocuSign is here:
https://www.linkedin.com/in/iesha-o-deneal-berry-22a36a2/
Andrea Dixon, Senior Director of Marketing for APJ at DocuSign is here on LinkedIn:
https://www.linkedin.com/in/andreacdixon/
Tina Thomas, Head of ESG at BoardRoom is here:
https://www.linkedin.com/in/tinasarathomas
Your host for the round table is Joe Green, who's found here:
https://www.linkedin.com/in/josephedwardgreen/
From a background in software programming, today's guest Sydney-based Leon Friend specialised in cyber security, landing at ConnectWise a few years ago. Keen listeners will know the company from a previous episode of the Tech Means Business podcast: ConnectWise’s local remit is to help ANZ's MSPs (managed service providers) protect their many clients from the dangers that lurk on the internet in the form of hackers, bots and malware like ransomware.
We talk about whether MSPs are best-placed to be the cybersecurity experts the market needs (after all, they get plenty of experience working in multiple verticals) and what the differences are between cybersecurity tools designed for MSPs and most others conceived with only one organisation in mind.
"The biggest challenge is education," Leon says, and it's a challenge managed service providers have to take head-on, taking their clients on the journey to better working practices. One of ConnectWise's capabilities is to give MSPs the tools and the materials they'll need to pass on – after all, most companies haven't grown up as cybersecurity experts. Most are, Leon says, "mom & pop shops that have grown from being good at fixing people's computers."
With the numbers of ransomware cases on the steep increase (not just in Australia and New Zealand) alongside similar rises in the costs of those attacks, getting cybersecurity right is absolutely paramount, whether or not you run, work in, or are a client of an MSP.
The State of SMB Cybersecurity Report 2022 is available here:
https://www.connectwise.com/resources/smb-research-2022
More information at ConnectWise's website here:
https://www.connectwise.com/
Leon Friend on LinkedIn:
https://www.linkedin.com/in/leonfriend/
Joe Green's LinkedIn profile is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with AppDynamics.
The full IT stack has become highly complex in recent years, and parsing logfiles and relying on the nmaps of this world just don't cut it any more. Getting full visibility into everything that's going on everywhere (including use of cloud services) is a tall order, especially when finding sys admins and cybersecurity pros with the required skills is getting…expensive.
Our guest on the Tech Means Business podcast, Abhilash Purushothaman talks about how the AppDynamics platform not only gives 100% visibility down to the packet level, but also quantifies what it sees with reference to expected performance. That's the sort of insight that helps companies see where their customers' experiences are less than perfect.
We discuss prioritizing those findings in terms of what the business needs, rather than forcing overworked IT staff to jump at every red flag. That puts the IT team's focus on maintaining the quality of service that end-users demand, and, as Abhi puts it, stops a slow system being today's equivalent of a down system.
The platform also pulls metrics from an organization's competitors' offerings, so any application or service can be judged against those alternatives to your offerings that are – unfortunately, perhaps – just a screen tap away.
Full stack obervability just got its business mojo!
Check out the options from AppDynamics, including the new AppDynamics Cloud:
https://www.appdynamics.com/
https://www.appdynamics.com/product/infrastructure-monitoring/cloud-monitoring
Abhi Purushothaman on LinkedIn:
https://www.linkedin.com/in/abhivp
Your host, Joe Green is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with OutSystems.
The big talk in enterprise software development circles is around low-code taking some of the hard work out of the development process. But there are solutions out there that are for both "citizen" and "traditional" developers. OutSystems has evolved that paradigm with high-performance low-code.
Our Tech Means Business podcast guest is Richard Davies, the Director of Digital Transformation for the APAC region. Richard is a stalwart of enterprise-scale software development and someone whose experience informs his role, advising and helping multinational companies craft production-ready apps in record time.
We talk about partnerships between development functions and other stakeholders and how high-performance low-code is the obvious evolution of Agile methodology, where producing an MVP (minimum viable product) takes a fraction of the time, thanks to (relatively) simple application development tools.
While “Harry from Accounts” may not yet be able to create an ERP in a week, those days may not be too far off. But for now, Richard throws down the gauntlet: attend one of OutSystems' one-day boot camps where you can "build an app in a day" or, try the platform for free in your own time. Put your battered O'Reilly volumes back on the shelf!
Try out OutSystems from here:
https://www.outsystems.com/Platform/Signup
Enterprise-grade app in a day? Go for it!
https://www.outsystems.com/training/classroom-training/developing-outsystems-web-applications-boot-camp/
Richard Davies is here on LinkedIn:
https://www.linkedin.com/in/richdavies1/
Joe Green can be dragged and dropped here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with ConnectWise.
Many businesses today use the services of an MSP (managed service provider) to handle all the day-to-day IT needs of the company: provisioning email accounts, ensuring connectivity, setting up new clients, and so on. Many MSPs are also responsible for their clients' cybersecurity – an increasingly important role given the rise in the prevalence of cyber attacks in the last few years.
But most cybersecurity measures are designed to protect a single business, not dozens, if not hundreds, of companies. Security tools specifically written for MSPs are thin on the ground, but fortunately, they do exist – including from our guest on this edition of the Tech Means Business podcast, ConnectWise.
Raffael Marty is the company's General Manager for Cybersecurity, and we discuss how MSPs have unique experience in the cybersecurity field, working as they do with all manner of company types and sizes. We touch on the need for consolidated security reporting, the ability to apply specific protections for each client individually and how this can be done at scale.
ConnectWise is rapidly becoming the go-to place for MSP software across the board (billing, support ticket management, and so on), and with cybersecurity tools built for this type of one-to-many business, MSPs can ply their trade more safely.
To learn more about ConnectWise, follow this link:
https://connectwise.com/
Raffy of ConnectWise is here:
https://www.linkedin.com/in/raffy/
And your host's social media page is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Euronet.
Financial institutions with any history at all are renowned for being slow to offer the types of digital banking services that many of us demand. After all, in 2022, should it be quite so challenging to take and send FOREX payments on an e-commerce site?
It's here that the REN service from Euronet can help out by offering modern, digitally-native financial services to banks and finance houses that are struggling to modernize thanks to legacy infrastructure and technical debt.
In this podcast with Himanshu Pujara, the Managing Director, Asia-Pacific for Euronet, we talk about how the company is fulfilling consumer and business demand for services that, today, we expect just to be a screen tap away and active in seconds.
And at the same time, Euronet is leveraging its technology to leapfrog the traditional evolution of banking in un-banked or under-banked parts of the world. It's enabling service providers to offer under-served populations immediate access to financial services, like digital wallets and electronic payments.
Built from the ground up with cloud-native technologies, the REN platform is, like microservices themselves, highly modular, extensible, and scalable. The company invested in developing containerized software from its beginnings, so the platform is not only modern but mature, too.
You can learn more about the Euronet REN platform here:
https://www.euronetworldwide.com/products-and-solutions/ren
Himanshu Pujara is on LinkedIn here:
https://www.linkedin.com/in/himanshu-pujara-3999374/
And your host, Joe Green, can be found here:
https://www.linkedin.com/in/josephedwardgreen/
Welcome back to part two of this podcast series, in which we're talking all things automation for supply chain, logistics, warehousing and distribution distribution companies.
In a double-bill of podcasts, the Tech Means Business podcast talks to a company specializing in automating digital and physical systems in this sector. Dematic provides the type of 360-degree examination and refinement of systems that can make the difference between capitalizing on potential growth and struggling to compete with more efficient companies.
The Nordic team at Dematic knows their market inside out and brings their experience and ability to bear on the specific challenges faced by supply chain companies in the region and further afield. Whether robotizing the warehouse floor or re-assessing digital systems that underpin operations, the Dematic experts can craft bespoke solutions for large and small companies. The difference between their approach and others vying for the attention of operations managers is a business focus – where strategy, methodology, and opportunity are all considered before any suggestion for improvement is made.
Our guests are Anders Poulson and Finn Biller from Dematic, who are the Nordic Sales Manager and Brand Ambassador for the company, respectively.
And don't forget to comb your podcast feed for the first part of this conversation if you missed it.
Find out more from Dematic here:
https://www.dematic.com/
Anders Poulson is on LinkedIn:
https://dk.linkedin.com/in/anderspoulsendk1
Finn Biller's here:
https://dk.linkedin.com/in/finn-biller-4716597
And your host, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/
Pressures on the supply chain and logistics have been growing strongly since the advent of online shopping. Today everyone expects the type of customer experience provided by the tech giants: on tap, and it is (or should be) on its way. But operational issues like limited real estate and a squeeze on employment have made finding efficiencies and cost savings a do-or-die exercise for many in distribution, warehousing, wholesale, and logistics.
In a double-bill of podcasts, the Tech Means Business podcast talks to a company specializing in automating digital and physical systems in this sector. Dematic provides the type of 360-degree examination and refinement of systems that can make the difference between capitalizing on potential growth and struggling to compete with more efficient companies.
The Nordic team at Dematic knows their market inside out and brings their experience and ability to bear on the specific challenges faced by supply chain companies in the region and further afield. Whether robotizing the warehouse floor or re-assessing digital systems that underpin operations, the Dematic experts can craft bespoke solutions for large and small companies. The difference between their approach and others vying for the attention of operations managers is a business focus – where strategy, methodology, and opportunity are all considered before any suggestion for improvement is made.
Our guests are Anders Poulson and Finn Biller from Dematic, who are the Nordic Sales Manager and Brand Ambassador for the company, respectively.
And don't forget to watch your podcast feed for the second part of this conversation, which develops the themes we begin to explore here.
Find out more from Dematic here:
https://www.dematic.com/
Anders Poulson is on LinkedIn:
https://dk.linkedin.com/in/anderspoulsendk1
Finn Biller's here:
https://dk.linkedin.com/in/finn-biller-4716597
And your host, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Dematic.
When supply chain and distribution companies decide to digitise and robotise their systems to any degree, it's wise for them to partner with a company that knows its stuff. In this second part of a two-parter with Dematic UK, the Tech Means Business podcast looks at the best ways and places to approach modernisation & automation projects.
Back-end automation might be a wise first step for some; for others, it will be a trial, followed by a roll-out of warehouse robots that reduce picking times by 40% (and mistakes by 99%).
Every company's needs will be different depending on aims, budget, and available resources. But Dematic – a long-time player in this space – will have "been there, done that" before. Who better to turn to for advice and practical implementation of automated systems designed specifically for this competitive sector?
If you've not yet listened to episode one, check back here, or continue your listening journey with Dematic UK and the Tech Means Business podcast, hosted by Tech HQ's very own Joe Green.
Learn more about what Dematic does and what it can do for your company here: https://www.dematic.com/en-gb/
Guest Gunter van Deun can be found here:
https://www.linkedin.com/in/gunter-van-deun-1b70234/
His colleague, Ian "software" Abbott, is here:
https://www.linkedin.com/in/ian-abbott-4841aa17/
The host of the podcast, Joe Green, is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Dematic.
Rising costs are making margins tighter in all manner of supply chain companies, especially in distribution and warehousing. Huge demand for services has also driven prices down, and companies are trying to out-compete one another in a market where alternative services are a mouse click (or screen tap) away. It's here that automation technologies can help companies offer better CX to clients at lower price points.
But what do we mean by automation? The term can cover solutions that affect all types of business processes, from the warehouse floor to the financial back office and every point in between. Robotised systems can move goods inwards and outwards more efficiently, make better use of warehouse space and help companies build upwards rather than outwards. Alternatively, automating data flows between software point products (like payroll and time management software platforms, for instance) can also save costs by reducing repetitive, expensive processes.
Today's guests on this episode of the Tech Means Business podcasts are experts in this particular space. Dematic operates globally but helps companies find solutions to their automation problems that are always pertinent to the locale. The UK distribution and warehousing sectors have very specific challenges that take an expert partner to help solve, and Dematic has relevant personnel, systems and technology.
We're joined in this, the first of a two-parter, by Ian Abbott and Gunter van Deun, both long-term industry veterans. They bring deep knowledge of robotised and automated hardware & software to companies. Whether you're looking for a wholesale modernisation programme or just a few "quick wins" to shave precious percentage points off operational costs, Dematic should be your first port of call.
You can learn more about the Dematic consultative and action methods here:
https://www.dematic.com/en-gb/
Ian Abbott is on LinkedIn here:
https://www.linkedin.com/in/ian-abbott-4841aa17/
Find Gunter van Deun here:
https://www.linkedin.com/in/gunter-van-deun-1b70234/
And in Aisle J, Bin G, your host Joe Green:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Riverbed Technology.
When people build digital infrastructure, the added monitoring capabilities often can't correlate network or application activity and any customer experience or end-user problems. As today's guest, Brian Gormley (Senior Manager, Solution Engineering for Riverbed Technology), says, it should be "all about putting a lens on exactly what users are seeing and experiencing."
Equating user experience with what's going on throughout the stack is especially important today. A "spinning cartwheel of death" or an unresponsive app for just a few seconds is enough to make users switch to an alternative. And the issues that cause poor CX are usually a combination of internal and external factors rather than a piece of hardware or software that's misfiring.
Then, there's the issue of prioritization. Once you've pinned down the problematic elements in the stack, which to address first?
The Alluvio IQ platform from Riverbed ticks all the boxes. It locates problems, cross-references the end-user impact points, and shows how your organization's end-user experiences stack up against your competition. It's a business-oriented cloud platform that brings network insights to a new level, where strategy and end-user experiences inform your team's decisions.
You can read all about the Alluvio IQ platform and the value Riverbed Technology can bring to your business operations by following this link.
Brian Gormely on LinkedIn:
https://www.linkedin.com/in/gormleyb/
Joe "tone deaf" Green is on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with essensys
It's 2022. Today, we experience on-demand digital services in most areas of life, from where we work, to transportation, shopping, deliveries, and even government and health services. Small wonder, then, that the basic requirements of a modern office are so different from what they were even five years ago.
In today’s episode, we take a look at essensys, a technology that helps office landlords and flexible workspace operators or anyone with a stake in how a professional space is run to connect, control, and automate digital services - enabling seamless in-building digital experiences. Essensys lets office landlords and flexible workspace operators get the best return on their investments by removing complexity and automating error-prone, time-consuming common processes along the infrastructure stack. The platform also enables cross-portfolio customer mobility so their workplace users get the best experience they can.
Eric Schaffer of essensys joins us to talk about the way our workplaces are changing and technology enabling landlords and flexible workspace operators to cope with shifting demands.
Commercial real estate is under pressure at the moment, with a sea-change in all our working models. How can workspaces adapt for the future now they are less of a natural hub for commerce than they were pre-COVID? And does technology have some answers?
If you are struggling with managing your networks or looking for the right tech foundation to enable digital services within your office portfolio, essensys might be the solution for you.
Wondering how essensys can help you? Speak to a member of the APAC team here.
Discover key steps to digitally enable your office portfolio. Read the free eBook here.
Connect with Eric here:
https://www.linkedin.com/in/eric-s-schaffer/
Joe's LinkedIn profile is here:
https://www.linkedin.com/in/josephedwardgreen/
You can spend millions of dollars on every cybersecurity feature under the sun and commit similar sums to create SOCs and ranks of qualified experts. But sooner or later, your organization will suffer a cyber breach.
With that in mind, what's the policy for recovery, rollback, and business continuity? What's your recovery time and recovery objectives? And what are you backing up where, and why?
Thinking about a recovery strategy early will involve an examination of the data your organization holds and what you might prioritize over other information. That process should inform you what you want to snapshot every ten seconds and what can go straight into cold archive.
In this episode of the Tech Means Business podcast, we talk to industry stalwart Brian Spanswick of Cohesity about how putting the business's continuity needs at the front of the pile of arguments as to what gets backed up, where, when, and how. If your company is going to cease trading if it loses information stored in X, then making X recoverable in an instant has to be your focus. The pictures of the Head Office party can probably wait…
Brian's experience helps us shed light on why we should be running rsync, arguing air gaps, and studying snapshots. (This podcast contains no further alliterations.)
Brian's profile lives here:
https://www.linkedin.com/in/brianspanswick
You can read about Cohesity's backup and recovery solutions here:
https://www.cohesity.com/
Joe "spinning rust" Green on LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/
Formed from the amalgam of FireEye and McAfee Enterprise, Trellix is one of the world's biggest suppliers of cybersecurity technology, serving a decent proportion of the Fortune 500 list of companies.
On this episode of the Tech Means Business podcast, we're joined by old friend Daryush Ashjari to talk about the new company's offerings, especially its XDR (eXtended detection and response) capabilities.
As companies struggle to juggle multiple security tools and have separate detection and remediation systems, sometimes it's enough just to keep from going under a deluge of red flags from different parts of the cybersecurity stack.
XDR offers organizations a single place where SecOps can get full oversight of all parts of the enterprise's networks, from the smallest SoC up to powerhouse VMs in distant clouds. This is total insight presented to time- and resource-poor cybersecurity teams.
Bringing years of experience to what's now called Trellix, Daryush helps us shed some light on the problems facing many security teams in the face of increased state-sponsored hackers, as well as the usual collection of avaricious cybercriminals preying on the internet's low-hanging fruit.
If you suspect your IT security is lacking, or you're struggling to recruit enough skilled cyber staff to discover and remediate threats, Trellix may well have the answer.
You can learn more about XDR, the theory, and practice here:
https://www.trellix.com/en-us/about/why-trellix.html
Read the latest threat report:
https://www.trellix.com/en-us/threat-center/threat-reports/apr-2022.html
Trellix virtual events:
https://trellixxpanddigital2022.virtualevents-hub.com/
Daryush Ashjari's LinkedIn is here:
https://www.linkedin.com/in/daryush-ashjari-6857641/
And Joe "Wicked Panda" Green is here:
https://www.linkedin.com/in/josephedwardgreen/
The back end of the average global marketplace is a complicated arena, where forex procedures sit alongside local banking, tax and import/export duties jostle for attention, and over it all, that CX element has to hit all the right notes.
In the Tech Means Business podcast today, we talk to Payoneer and one of its customers, Coupang, about navigating all that complexity while, swan-like, remaining serene as they glide across the surface.
Coupang is Korea's biggest online marketplace, a company that lives and breathes multiple international suppliers, and serves a switched-on, discerning customer base. Gerald Hoe from Coupang shares his insights into how his outfit needs to operate with agility and an ability to scale, and how Payoneer helps him do just that.
Payoneer — the global payments platform — is represented on the 'cast by Nagesh Devata. He tells us how the company acts as the missing link between companies like Coupang and the networks of buyers, sellers and third-parties. All the actors need money and goods moved quickly to and from each other, over borders, tax jurisdictions and in accordance with other bits of data governance and virtual red tape.
More than a mere neo-bank, Payoneer is behind some of the world's biggest brands: Airbnb and Walmart, to name just a couple. The company's boots-on-the-ground in dozens of countries means international trade just got a whole lot simpler.
You can peruse your potential purchases on Coupang, here:
https://www.coupang.com/
And Gerald Hoe, the brains behind the outfit is here:
https://www.linkedin.com/in/geraldhoe80/
Payoneer to be found here:
https://www.payoneer.com/
And Nagesh Devata's LinkedIn profile is here:
https://www.linkedin.com/in/nagesh-devata/
Joe "Shopaholic" Green lives here:
https://www.linkedin.com/in/josephedwardgreen/
When customers pick up the phone or tap out a message, companies on the receiving end need to hear and read those messages in the right order, in one place. That's omnichannel communications; the mainstay of the contact center, customer care department, and the inbound sales division.
But how many times have we all contacted brands and organizations to be told to repeat details as we're passed from pillar to post? Frustration and annoyance don't make for the type of customer experiences modern companies want to create, and RingCentral is the platform that many use to create fantastic experiences for staff, customers, partners, and customers-to-be.
Methods and preferences for communications change by geography, by demographic, and by the whims of fashion, so which channels should companies concentrate on? We ask these questions, and plenty more besides of Julien Rio, the CCXP of RingCentral. We talk about getting CX right, not just for customers, but for internal comms too, and how companies can develop better communications strategies.
To learn more about RingCentral, go here:
https://www.ringcentral.com/lp/contact-center-customer-experience.html
Julien Rio's details are here:
https://www.linkedin.com/in/julienrio/
Joe Green's LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in association with Exabeam.
A vital part of any organization's cybersecurity arsenal is a SIEM system (security information and event management). Typically, SIEMs base their activities around logfiles, which by definition represent historic data. But today's latest generation SIEM platforms can act on information pretty much as those files are written, and foremost among these systems is Exabeam.
On this episode of the Tech Means Business podcast, we speak to Bob Reny (CTO & Principal Systems Engineer) and Gareth Cox (VP Sales for Asia Pacific & Japan) from Exabeam about the company's methodology, and how the machine learning engine at the platform's heart works and protects.
Exabeam's focus is very much on directed business-oriented outcomes, so it can be deployed on the basis of, for instance, "help us stop phishing attacks," or "flag up potential insider threats." By using advanced, self-learning algorithms, companies can be alerted to any type of anomalous activity that indicates illicit activity, even on very complex networks.
And because the learning corpus for the platform is the network it's installed on, it improves over time for situations specific to each deployment. Up and using its smarts in weeks not months, Exabeam represents cybersecurity's new frontier, where hackers too are leveraging AI to penetrate and destroy priceless commercial IP.
Here are our guests' LinkedIn profiles:
https://www.linkedin.com/in/bob-reny-b6386227/
https://www.linkedin.com/in/garethcox/
You can join the company-run CTF here:
https://www.exabeam.com/tp/exabeam-ctf/
Get a demo of Exabeam here:
https://www.exabeam.com/contact/get-a-demo/
Soon to add l33t h4kk0r to his bio, the podcast's host Joe Green is here:
https://www.linkedin.com/in/josephedwardgreen/
In this episode we talk to the brains behind Care Matched, a UK company that helps domiciliary carers (AKA home help) be matched to those that need their services, with an emphasis on giving full respect to cultural, religious and language preferences.
Maaha Suleiman is a young British entrepreneur who saw the need for just such a service, and who designed an mobile app and web-based back end to run it all. Drawing from her own and her family's direct experience with the care sector, Maaha has – with a little help and a lot of hard work – created an instance of technology that is designed to do some good in the world.
We talk to Maaha about funding, angel investors, support from local government and funding bodies, and some of the pitfalls of getting a project up and running, from conception to beta to full production. It's a story that makes it sounds simple, but actually involves months and months of tireless work by this young British businesswoman.
You can learn more about Care Matched here on the company's website:
https://carematched.co.uk/
There are press releases and more background material here:
https://diversityq.com/cultural-matching-app-for-care-sector-launches-1517464/
The funding body mentioned by Maaha, UnLtd is here:
https://www.unltd.org.uk/
Maaha is to be found on social media here:
https://www.linkedin.com/in/maaha-suleiman-738449132/
https://www.linkedin.com/company/right-here/
and here:
https://twitter.com/carematched1
And Joe's LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Prospection
Medical data on patients and their treatments forms highly complex data sets that need specialist software to decode and examine. Among the few organizations that can address the challenges of medical information is Prospection, an Aussie business that works with clinicians, pharmaceutical companies and researchers to decode the hidden patterns of cause, effect, and correlation that are hidden in the gigabytes of information that follow patients throughout their lives.
In addition to holding the key to better treatments, more effective drugs, and shorter clinical trials, medical data also represents some of the most sensitive information about individuals that's stored digitally. Anonymization and cybersecurity practices help protect a patient's identity, but the level of detail required for meaningful outcomes creates the need for a fine balance between data integrity and human privacy.
In this episode of the Tech Means Business podcast, we talk to Eric Chung and Peter Cronin, the co-founders of Prospection about these issues. Plus, we talk about how pharmaceutical companies benefit from longitudinal patient data – information that joins up a patient's interactions with different parts of healthcare over the course of their lives.
Peter is a clinician, while Eric is the IT specialist, and together they've formed a company that's at the cutting edge of what digital information can do to improve all our lives.
You can read more about Prospection here:
https://www.prospection.com/
Peter Cronin is here:
https://www.linkedin.com/in/peter-cronin-620a19b/
Co-Founder Eric Chung is here:
https://www.linkedin.com/in/eric-chung-13912926/
And Joe "Hurty-Knee" Green is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with NGINX.
From its earliest incarnations as the first serious challenger to the Apache web server, NGINX has become the go-to platform for modern applications, used for app management, API mediation, proxying, load-balancing, security, and more.
This podcast is the audio-only version of the fireside chat, hosted by our very own Joe Green, that preceded the APAC-focused virtual conference, SPRINT 2.1, an extension of the global Sprint 2.0 held in August. Guests were Rob Whiteley, General Manager of NGINX, Burzin Engineer, Co-founder and Chief Reliability Officer of PhonePe, and Sumit Malhorta, Chief Information Officer of Times Internet.
We covered topics like hardware vs. software load balancing, the company's commitment to the FOSS core of NGINX, application deployment and the experiences guests had moving up for the paid tier, NGINX Plus. With today's technology landscape dominated increasingly by containers ("the new VMs" – Rob Whiteley), service meshes, Kubernetes and secure application delivery, NGINX already underpins many of the world's leading platforms.
Listen in to discover why and learn more about this important component in many of today's business technology platforms, from home testing labs up to global enterprises.
Read more about the NGINX Sprint 2.1 (virtual) here on Tech Wire Asia:
https://techwireasia.com/2021/11/nginx-reverse-proxy-plus-load-balancers-containers-apis-web-server-event-apac/
Watch the event on demand:
https://www.continuouslearningevents.com/en/event-registration
Rob Whiteley, General Manager of NGINX is here:
https://www.linkedin.com/in/rwhiteley/
You can find Burzin Engineer of PhonePe:
https://www.linkedin.com/in/burzinengineer/
Sumit Malhorta of Times Internet fame:
https://www.linkedin.com/in/buzzsumit/
And a reverse-proxied Joe Green lives here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Wipro.
When organisations make an investment in technology or an IT transformation, the decision to do so should be based on a mixture of business strategy and technical knowledge. In either arena, it's always a positive thing to bring in an outside, objective view of what's needed, and why.
Our guest in this episode of the Tech Means Business podcast heads up the Australia and New Zealand (A/NZ) region of, Wipro, that brings this necessary objectivity in spades. Sarah Adam-Gedge has had a stellar career in both technology and business consulting – and was an obvious choice for the Indian multinational.
With leadership roles previously at IBM and PwC (to name but a couple), she brings the type of perspective to Wipro that companies in the region need: a strategic, business vision combined with a passion for technology -- that will ensure companies thrive.
Sarah Adam-Gedge talks to our host about her career to date, some of the challenges around deploying tech in big business, the future direction of Wipro, and some of the community-based activities the proudly Indian company is committed too. We also touch on the stats that show how few women are represented in the technology industry, and what she and her employers are doing about this imbalance.
You can read more about Sarah on LinkedIn:
https://www.linkedin.com/in/sarahadamgedge/
Wipro's A/NZ site is here:
https://www.wipro.com/en-ANZ/
The company's commitment to good causes and foundational work:
https://www.wipro.com/about-us/making-a-difference/
The Azim Prenji Foundation:
https://azimpremjifoundation.org/
The host of the TMB podcast's socials:
https://www.linkedin.com/in/josephedwardgreen/
As cyber criminals evolve their methods, a zero-trust framework can help prevent a goodly number of attacks by ensuring users, applications, and devices are allowed to even begin interacting with protected system. Then, after being admitted (with minimum privileges), the framework checks again and again, at every point of interaction, to make sure that no-one or nothing gets access to people and systems that are off limits.
One of the first companies to successfully offer zero trust architecture from the cloud was Duo Security, a company acquired by Cisco in 2018. Its CISO, Dave Lewis, talks to the Tech Means Business podcast about the zero-trust concept, and how it’s used to keep the systems on which we all rely to stay safe from prying (and avaricious) eyes.
From his high school days when he hacked his classmates for LOLs and ROFLMAOs, to the present day as Global Advisory CISO at Duo, Dave has been there, at the forefront of cyber defense. His entire career (save the first ten days or so) has been in cyber security, yet his enthusiasm for and contribution to the industry haven’t waned.
We talk about the accident of passwords’ emergence as the de facto standard for cyber protection to today’s systems of authentication based on granular definitions of trust, AKA access security: user to machine, user to user, and machine to machine.
Dave’s knowledge goes back to the days when modems warbled and trilled while handshaking and continues in this age of multi-cloud and the emergence of AI.
To learn more about Duo Security’s unique zero-trust cyber security offering, click here:
https://duo.com/
Dave Lewis’s professional profile lives here, with the finest job title on all of LinkedIn:
https://www.linkedin.com/in/gattaca/
The Very Reverend Mother Green’s LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/
The internet's original designers didn't consider the medium's use for crime; unfortunately, that's the reality we all face every day online. This podcast looks at some of the cybersecurity issues facing companies doing business digitally.
Our guest is Aaron Bugal, Global Solutions Engineer at Sophos, one of the world's leading cybersecurity companies. We talk about the latest spate of ransomware attacks, and learn this is an old problem, yet one that won't go away.
We look at how different parts of the world might be affected differently by cyber threats and learn that although some geographies are perhaps less protected than others, they might not be as highly targeted by threat actors as others. Nevertheless, with the costs of attack rising due to brinkmanship and bad actors' arrogance, organizations of any size need to make themselves safer online.
In many cases, unprotected companies will be presented with ransomware demands after the hackers have exfiltrated priceless data. Companies struggle to protect themselves due to lack of awareness, but also, it's down to lack of qualified staff.
The Sophos Managed Threat Response service can provide 24/7 cover for companies that are struggling to find the way through the battleground out there. It's operated by specialists like Aaron -- people whose expertise and knowledge provide a round the clock sentry and response service, that goes beyond simple notifications: it helps stop threats in their tracks.
You can read more about Sophos' Managed Threat Response here:
https://www.sophos.com/en-us/products/managed-threat-response.aspx
We recommend the Sophos MTR data sheet, here in PDF format:
https://www.sophos.com/en-us/medialibrary/pdfs/factsheets/sophos-mtr-ds.pdf
For more about all the products and services Sophos offers:
https://www.sophos.com
Aaron Bugal of Sophos is here on LinkedIn:
https://www.linkedin.com/in/aaronbugal/?originalSubdomain=au
Joe Green's nod at the socials is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with SUSE
In this episode of the Tech Means Business podcast we look at the edge, and really dig into how it's best defined and used by organizations. Edge computing environments are often characterized by the prevalence of IoT or IIoT devices, so any discussion about edge usually involves talking about app deployment on smaller, less powerful hardware.
That makes the edge the perfect place for containerized microservices -- containers are fast to deploy and lightweight, so if DevOps is going to take advantage of edge's capabilities, it's here where folks have to concentrate.
Our guest is Vishal Ghariwala, CTO for APJ and Greater China, from SUSE, who takes us through the edge computing landscape, explains the issues, and talks about how dedicated Edge technologies from SUSE like K3s, Rancher and SLE Micro can be leveraged to best effect. If you've ever wondered about how best to develop, deploy, maintain and manage container-based apps and services in edge settings, this podcast has the answers you need.
And while we might think "heavy industry," e.g. manufacturing, whenever IIoT gets a mention, Vishal also talks about other verticals using these types of technologies to deploy agile apps, and how any deployment will fit into existing structures in the enterprise at large.
Less practically, but a deal more glamorous, we also learn that SUSE's container tech is being used by batteries of satellites: it's SUSE in space!
Read more about, SUSE Edge, SLE Micro, K3s and Rancher.
Vishal is here on LinkedIn:
https://www.linkedin.com/in/vishalghariwala/
Elektrobit partnership:
https://www.suse.com/c/new-horizons-for-suse-and-elektrobit-partnership-in-automotive/
Hypergiant success story:
https://www.suse.com/success/hypergiant/
Joe can be found orbiting here:
https://www.linkedin.com/in/josephedwardgreen/
Back in the day, a small company called Citrix started pushing technology that allowed computers, and what became their desktops, to be reached and controlled remotely. Initially, the concept was treated as backwards-looking, harking back to the days when mainframes were addressed by thin clients.
From being the CEO of Citrix, Mark B. Templeton has worked and led companies at the vanguard of virtualization, most recently Workspot, whose VDI (virtual desktop infrastructure) solutions are bringing powerful computing to places and areas where resources can -- or could be -- limited.
Mark has also had a spell at developers' favorite, Digital Ocean, whom Mark advised not to chase AWS's tail, but to concentrate on its core users of developers, systems administrators, DBAs, learners, and technology experts alike.
If you've ever spun up a VM, started a container or double-clicked to connect to a remote desktop, then Mark and the companies he's worked with have created (at least in some part) those experiences.
Workspot's here:
https://www.workspot.com/
Mark's here:
https://www.linkedin.com/in/markbtempleton/
And Joe's here:
https://www.linkedin.com/in/josephedwardgreen/
The great promise of containerized applications and services is one of true platform agnosticism. Microservices are quick to spin up, knit together, and scale, are less resource-intensive than full-blooded virtual machines and can be deployed on hybrid infrastructure as easily as on a single bare metal instance.
As organizations start to explore the options that containers might offer them, we talk to Vishal Ghariwala, CTO for APJ and Greater China, from SUSE about the advantages of the technology, the power of open-source, and the leadership that SUSE is showing in the sector.
Although the German software giant has long been active in the enterprise computing space, its acquisition of Rancher Labs in December 2020 has positioned it nicely. It's rapidly becoming the de facto solution for containerization deployed in all areas of production, from IIoT in edge environments to large, elastic roll-outs for mixed and hybrid clouds.
Vishal has a history with Red Hat, Intalio, and IBM, and his cloud-native and open-source background serves him well as an ambassador for both containerization and the SUSE variants on Linux and open-source technology. We also touch on some projects to watch from SUSE's development labs that are making waves, including Harvester, the first genuinely open-source, non-proprietary hyperconvergent platform.
If you're interested in how containers' advantages might change the way you think about DevOps and enterprise software in general, this episode of the Tech Means Business podcast is for you.
SUSE Rancher: https://www.suse.com/products/suse-rancher/
Kubernetes Management for Dummies: https://www.suse.com/lp/kubernetes-for-dummies/
Rancher Desktop: https://rancherdesktop.io/
Harvester: https://harvesterhci.io/
Vishal can be found on LinkedIn here: https://www.linkedin.com/in/vishalghariwala/
Joe Green, TMB's host is here: https://www.linkedin.com/in/josephedwardgreen/
"Hybrid work is here to stay." So says Brett Wilson, Chief Operating Officer – Infrastructure & Risk at Interactive, an Australian company specialising in remote working, business continuity, protection, and general operational resilience.
In this podcast, host Joe Green talks to Brett about how the shape of work is changing, how it's changed since the pandemic outbreak, and what form it will end up in when (or if) things settle down. The age of the single CBD office may well be at an end, with companies opening smaller, branch offices and combining their use with home working models. Will that situation change, and will it matter?
We also touch on business continuity (BC) and the way the idea of a "spare office" -- the traditional BC facility -- has changed beyond all recognition in the last two years. It's not a space largely empty except for a pile of last year's computers anymore; the buzz now is about operational resilience -- after all, we've all been testing business continuity facilities by working from home for the last 18 months.
Operational Resilience feeds us neatly into talk about disasters in the sense of Disaster Recovery, a concept that's also changed in the last couple of years. Disaster Recovery is more about IT security than flood protection measures, but the facilities of Disaster Recovery as provided by Interactive are also highly effective in the event of hack attack.
Brett shares his 20+ years of experience in this industry and gives every business owner and manager clear direction about how to think about keeping the show on the road in 2021 and beyond. Essential listening.
Download this whitepaper covering the subject:
https://my.interactive.com.au/planning-for-the-post-pandemic-workspace-whitepaper-LP.html
Learn more about Interactive:
https://www.interactive.com.au/
Brett Wilson on LinkedIn:
https://www.linkedin.com/in/brettwilson1/
Joe Green on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with SAP
Many of the world's enterprise-scale businesses and organizations run on software from SAP. The company produces one of the best-known ERP (enterprise resource planning) solutions today, where smart software helps companies with every aspect of their operations, from accounts, HR, operations, business intelligence, marketing, to sales and so much more.
In great news for smaller businesses, SAP Business One is a suite of products designed specifically for the SME. Out of the box, it covers off all the basics of running a company, automating mundane tasks, gathering key real-time data, speeding up business processes, and feeding back in real-time to managers and business owners.
For companies looking to grow, SAP Business One is the one-stop shop for enterprise-grade software that's laden with power and capacity but comes with a small business price tag.
Of course, as a smaller organization grows, so too can the software helping power it -- the Business One suite is fully compatible with its big brother, and the platform's modular approach means companies can add advanced capabilities that provide more functionality as and when the business demands it.
In this episode of Tech Means Business, we spoke to Shuddhatm Chaturvedi, the Founder & Managing Director at Zelorra, an online retail company that's seen a remarkable positive change from using SAP Business One -- even in the difficult last two years.
We get the lowdown on the range of capabilities of the platform from Ketan Jain of Uneecops, the SAP reseller and partner whose SAP Business One Starter Pack has helped dozens of companies move from startup to big time.
We were also joined by Head of SAP Business One & SAP Business ByDesign for the Indian subcontinent, Mitesh Gandhi, to talk about the company's commitment to all sizes and types of business and how SAP is the platform that can adapt and support as a business takes on new challenges, including -- but not exclusively -- digital transformation.
To learn more about SAP Business One, click through here: https://www.sap.com/uk/products/business-one.html
Online retailer Zelorra:
https://www.zelorra.com/
SAP Partner, Uneecops:
https://www.uneecops.com/
Shuddhatm Chaturvedi, Founder & Managing Director at Zelorra, is here on LinkedIn:
https://www.linkedin.com/in/shuddhatm-chaturvedi/
Ketan Jain of Uneecops is here:
https://www.linkedin.com/in/ketan-jain-369335161/
SAP's Mitesh Gandhi is here:
https://www.linkedin.com/in/miteshrgandhi/
And your host of the Tech Means Business podcast, Joe Green, can be found here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with McAfee
With almost every organization on the planet now making at least some use of cloud computing, how are they protecting those remote operations and their data from a cyber-attack?
McAfee has transitioned from a provider of antivirus software on desktops to a device-to-cloud cybersecurity company. Its solutions can oversee all manner of endpoints, from phones, laptops, desktops, and servers, to cloud computing and storage, and the lifeblood data that travels between them.
In this podcast, we speak to Daryush Ashjari, the Head of Presales & Sales Engineering for McAfee Asia Pacific, about the new cloud paradigm and how it can be best secured.
Daryush talks to us about how mass remote working has changed, how most IT functions have had to rethink about security, and why a full-service cloud-based system of protection can cover off this essential aspect of running any organization.
We chat about home working, sharing insecure wireless networks with the family, and using work hardware at home (and personal hardware to get a day's work done). What are the new threats, and how can we address the problems of an attack surface that's suddenly got very, very big?
Daryush and our host also touch on inside and outside threats, and see if we can picture a way for organizations to scale safely in a world that's increasingly data-driven.
You can read more about McAfee's cloud solutions for cybersecurity here:
https://www.mcafee.com/enterprise/en-gb/solutions/cloud-security.html
Dayrush Aswani's LinkedIn is here:
https://www.linkedin.com/in/daryush-ashjari-6857641/
And host Joe Green can be reached here:
https://www.linkedin.com/in/josephedwardgreen/
In an internet environment that's seen the deterioration of privacy over the last few years especially, there are various methods people and businesses can use to stop sensitive information being leeched away. Some of them -- like setting up a VPN tunnel -- are difficult to achieve in ways that are scalable and reliable.
This episode's guest, Seven, is the Brit behind the Orchid VPN, a platform that aims to be easy to use, anonymous to fund, and make online privacy a given.
Seven (that's Dr Steven Waterhouse, IRL) has had a career that's taken him from the rowing for and studying at Cambridge University to Silicon Valley, where a series of successful business ventures have cemented his place in the tech scene.
In this podcast we talk about privacy, anonymization, blockchain, VPNs and government oversight. If your wardrobe doesn't already contain a tinfoil hat (your host's does), then you'll be shopping for one by the time you've finished listening.
This podcast is best listened to on Chrome (that's an internet privacy gag, right there).
Seven's Orchid VPN can be found here:
Web | Google Play | iOS App Store | Git
And his LinkedIn profile is here:
https://www.linkedin.com/in/deseventral/
Joe's LinkedIn profile with Facebook tracking pixel is here:
https://www.linkedin.com/in/josephedwardgreen/
Giant stadiums and local sports grounds all over the world lie empty with sports men and women competing to no audience at all, in most cases. Can tech save sport?
Steve Madincea of Fantastec thinks so. His company is behind a digital memorabilia trading platform that's powered by blockchain, and he has plenty more projects at different stages of completion, too, with haptics, drones, IoT and plenty more playing their part.
Instead of rushing to the big sports federations and organizations (there's plenty of money in professional sport), Steve looks first to the fans' interests and passions as the starting point for all Fantastec does.
How can a Spurs fan in Beijing get involved in live matches from the other side of the world? Can live cricket's passionate fans a thousand miles from a match feel what someone sat at Lord's cricket ground feels too?
Technology is ever-present in every nearly every area of life, so perhaps we need to concentrate more on the ways it can increase our enjoyment of sports, games, and competitive eSports.
The Fantastec trading app is on Google Play and the AppStore, and you can read more about some of the more experimental goings-on at Fantastec here.
Steve's LinkedIn as follows:
https://www.linkedin.com/in/stevemadincea/
Joe's social media presence is limited to:
https://www.linkedin.com/in/josephedwardgreen/
This episode looks at one of technology's less-regarded aspects, but one that needs quickly to be given a whole lot more attention: the sustainability of the tech we use, and our approaches and attitudes to achieve a greener, yet more technologically advanced future.
When your organization starts its next procurement round for a desktop or data center hardware refresh, how high up on the agenda are sustainability factors like the use of rare or heavy metals in components? Is the supply chain used driving up the carbon footprint of the solution? What about retirement options when the new equipment reaches end-of-life?
We're joined by Gunnar Menzel, whose day job is at Cap Gemini, but whose passion, 24/7 is for a sustainable technology future.
We discuss how and why our seeming addiction to technology is consuming more and more resources, and what we can do to stem the inexorable tide of carbon emmissions, pollution and our own throw-away culture. Do we really need five-nines reliability? Are we willing to pay the cost for failover and always-on, or should we be scaling back our expectations?
This episode of the Tech Means Business podcast hopes to bring some of the concerns about the human race's future on the planet firmly into the technologist's sights, and provides a few answers as to what we can all do to ensure there is a future to enjoy.
Gunnar on LinkedIn can be found here:
https://uk.linkedin.com/in/gunnarmenzel
Joe's page is here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Nuage Networks from Nokia
Connectivity is a business imperative and is one of the first things companies plan when they open a new store, branch office or far-flung outpost. It's a whole lot easier to get connected these days, too, but once an organization is linked up, how is that connection best optimized?
Step forward, SD-WAN -- software-defined wide-area networking -- a technology that lets business prioritize specific types of network traffic, stay safe, and allocate available bandwidth according to what the business needs, not physical constraints.
In this episode, we're joined by James McInroe of Nuage Networks, the world's foremost provider of SD-WAN technologies. Nuage is a venture that grew up inside Nokia, a company that knows a thing or two about connectivity & communication too.
We also talk to Peter Maquera of Globe Telecom, the Philippines' biggest telecomms provider. Globe uses Nuage SD-WAN for its own retail stores, and also as part of its business connectivity offerings as a managed SD-WAN service. In that, Peter has seen both sides of the technology as it were.
The three of us talk about SD-WAN's advantages over tradition WAN services, common use-cases, security bonuses, the speed of deployment, control and real-time monitoring. If your organization has five or more outlets or offices, this is essential listening.
Find out more about Nuage Networks from Nokia SD-WAN offerings here:
https://www.nuagenetworks.net/solutions/software-defined-wan/
James McInroe of Nuage Networks on LinkedIn:
https://nz.linkedin.com/in/james-mcinroe-33b8a28
Peter Maquera of Globe Telecom on LinkedIn:
https://www.linkedin.com/in/petermaquera/
Hosted by Joe Green, who's here:
https://www.linkedin.com/in/josephedwardgreen/
IIoT (the industrial internet of things) is already changing the face of manufacturing, utilities and heavy industry. But here and in more white-collar settings, deploying even simple, system-on-chip devices is difficult at scale.
In this episode of Tech means Business, we talk to Hima Mukkamala, CEO of Pelion, a spin-off from the chip company that powers 99% of IoT, ARM. Hima talks to us about how industry is adopting and managing new fleets of devices.
IoT has the capability to change devices, machinery and entire environments: cheap and smart, it can sense, attenuate, control, trigger and report back on events and conditions from just about anywhere in the world, via any form of communication protocol you can think of.
If your idea of IoT is a Nest thermostat, this episode of TmB will open your mind to the possibilities.
Joe's LinkedIn-sponsored-by-Microsoft is:
https://www.linkedin.com/in/josephedwardgreen/
Pelion's socials are here:
LinkedIn: https://www.linkedin.com/company/pelioniot/
Twitter: https://twitter.com/PelionIoT
IT professionals have thick skins that deflects most marketing, especially when it comes to AI. After all, your phone apparently uses AI to frame the perfect picture (really?) and your TV knows and adapts to your taste in viewing thanks to "advanced machine learning" (nope).
So selling AI into ITops must be an uphill struggle. But with the right message and — most importantly — demonstrable use-cases and proof, that's just what Digitate does. Jayanti Murti talks to us about perceptions of AI, the verticals most ready to adopt, and how machine-speed iterative algorithms actually improve the daily lives of IT staff.
Digitate launched in 2015, and was built by software engineers and more PhDs than you ever expect to see in a single room at any one time. A platform that's "made its bones", then, but we still have questions!
Jayanti on LinkedIn can be found here:
https://www.linkedin.com/in/jayantivsnmurty/
Joe's page is here:
https://www.linkedin.com/in/josephedwardgreen/
The technology press is full of references to "stampedes to the cloud" and other, assorted hyperbole. What's undeniable is that although cloud may not be ideal for your use-case, all the latest DevOps tooling is focused towards cloud.
If you want hybrid, multi-cloud or vanilla on-premise deployments and still need all the latest and greatest K8s, Rancher.io and S3-styled storage, then perhaps consider Replicated.
We talk to Grant Miller about all things DevOps, cloud, optimization and how many organizations just don't want to leap cloudwards, especially when increasingly, it's the passport to lock-in. Security, data integrity, governance, previous investments: your reasons to keep it local may differ, but the dangers remain the same. Have you ever costed what it would take to get all those petabytes of goodness out of AWS?
Our guest's Linkedin page is this one:
And Joe's only social meeja foray is right here:
In addition to the private and public sectors, there's the charity sector. Giving to needy causes is getting easier online and in person, thanks to technology like TapSimple's. In this episode of the Tech Means Business podcast, we talk to Tom Montague, co-founder of the company.
After graduating in Bristol (Hybrid News Group's home city), Tom started TapSimple with a friend and a friendly developer or two, quickly learning the ropes needed to run a complex online and electronic payment company.
From a handheld card reading device on which donations could be tapped, simply — thus the name — to a fully-featured online payment portal complete with presentation facilities and virtual attendance at fund-raising events, the TapSimple offering makes it easy to give to charity.
The company makes its money by a small levy on every donation, although most givers choose to cover the cost of that as they donate. Quick, simple, and trustworthy (like your host, Joe Green), TapSimple's offerings are dragging the "third sector" into the 21st century at a time when charitable activities are needed most.
Peruse for yourself here:
https://tapsimple.org/
Tom Montague appears on LinkedIn:
https://www.linkedin.com/in/tom-montague-ba55226a/
The 1970s hostess trolley, made flesh, here:
https://www.linkedin.com/in/josephedwardgreen/
This podcast is produced in conjunction with Cisco
Cybercriminals never let up. Even schools and hospitals remained targets at the height of the coronavirus pandemic. For most people, working at home was the reality of their year, and as Kerry confirms, most organizations will be adopting a much more generous working-from-home stance from 2021.
There are practical pointers in this episode on how to stay safe and some home truths (literally) too about the reality of mixing home and work lives online.
No one solution answers all the questions when it comes to cyberattacks, but with an integrated approach, you can cover all the bases. The problems come from when teams have to co-ordinate all the moving parts across what are now hugely-distributed networks.
Educating everyone about online cyber hygiene is of enormous importance too, as many of us have probably fallen prey to having clicked phishing links in the past. As our home and work lives continue to converge, how do we ensure we are not putting ourselves and our companies at risk?
Kerry's written some great blog posts that should be essential reading:
https://news-blogs.cisco.com/apjc/2020/10/22/changing-cyber-culture-disruption-is-an-opportunity-for-transformation/
https://www.cisco.com/c/en_au/products/security/secure-remote-worker-solution.html
He's on LinkedIn, too:
https://sg.linkedin.com/in/kerrysingleton
Hosted by Joe Green, who's here:
https://www.linkedin.com/in/josephedwardgreen/
Buy a computer chip with some serious "grunt" and you go for Intel, right? Or AMD, perhaps more likely, these days. In whichever case, it's x86 architecture. That's what data centers and clouds run on, after all — these are the serious computers for grown-ups.
The little voice you hear, however hails from Cambridge, UK, a little company called ARM, recently acquired by NVIDIA for beelions of dollars. The tiny voice is telling you not only are its chip designs as performant as those power-hungry x86 chips, but they run cooler.
It's (nearly) just a case of recompiling your applications, and like magic, your cloud bill just fell by 30% overnight. Your power consumption and carbon footprint just shrank, too, and maybe your machine-learning algorithms got a boost as well.
Even Apple's in on the act, though not passing on the savings it makes by not having to buy Intel chips straight to its customers. But nevertheless, Apple now makes its own chips, and they're ARM chips (not that Apple says "ARM"; it's "Apple silicon").
With a unique licensing model, anyone can make their own ARM silicon or variant thereon; and in fact, as Chris says, the more the merrier! This is a guy who looks forward to reading his Twitter feed as delighted comments flow through his timeline.
There will soon be 200 billion ARM chips in the wild. What's the fuss about? What will it mean to your business? Joe and Chris enthuse together in this podcast.
Nuance Communications is on a mission to put the human voice at the heart of every organization! Forget what you think you know about voice assistants and those hopelessly dumb 'bots you run into when you call into some companies. Nuance is a company that pretty much invented voice recognition and voice-to-text back in the days when such tech was so new and amazing it was like magic to mere mortals!
Technology never stands still, and the field of voice tech is no exception. How can voice combine with proven AI techniques to help businesses in 2020 and beyond? The answer comes in the form of conversational AI, the closest thing to a truly proactive virtual chat you'll get, useful in many different areas of the enterprise, from the help desk to the call center and further afield.
In this Tech Means Business podcast, we talk to Robert Schwarz of Nuance Communications (Managing Director, Enterprise & Mobile ANZ) about how voice technologies and smart, conversational AI have multiple uses in any business, like voiceprint recognition, voice-to-big-data, smart real-time help for any professional, and even prevention of large-scale fraud.
The host of the show, Joe Green, recounts his own use of Dragon Dictate and asks how Nuance Communications has transformed its technology and its platform's functional areas, where voice assistance (and assistants) makes critical differences to customer experience, safety, and ease-of-use.
As ever, there was on the day too much to talk about, but the podcast will let you see some of the possibilities conversational AI offers and will, we hope, inspire your own voice-centric journey.
- Voiceprint as part of 2FA or MFA (multi-factor authentication).
- Interactive voice recognition that can respond intelligently when calls go "off-script."
- Omnichannel call center operations that help customers and agents alike.
- Mapping out conversations and strategies to drive customer satisfaction.
- Smart assistants that help specialists (like physicians or IT support staff) in real-time.
Nuance is pushing the boundaries of the technology it helped invent and is still driving the possibilities in multiple verticals. Find out how, who, where, what and how.
Robert Schwarz on LinkedIn:
https://www.linkedin.com/in/robert-schwarz-4872185/
Your host's one nod at the new-fangled social medias:
https://www.linkedin.com/in/josephedwardgreen/
Just a few short years ago, technologists were predicting that smart algorithms could determine our tastes and perhaps suggest other goods or services we might buy! Now, with that type of technology a reality, what's the next logical step, and where does that leave our rights to privacy?
Who owns our data? Is privacy a human right? How do companies work with each other, with governments and with non-profits to develop modern data frameworks that allow tech's evolution yet stop us being changed by the few holders of big data?
The guest in this Tech Means Business podcast is Cisco's Naveen Menon, the president of the company's ASEAN operations. Naveen is also part of the World Economic Forum, where he advises, consults and guides companies and governments at the highest level.
Over the course of this podcast, we move from data privacy and anonymity issues to the ways that companies are now becoming both more aware of, and proactive in the fields of data management, protection of data rights and how data is shaping the near and far futures.
Naveen began his career as a management consultant, has worked all over the world, and now spearheads Cisco Systems' in the APAC, pushing positive and constructive models of digitization for businesses across the region.
In today's socially-democratic arenas, where anyone with a LinkedIn account can term themselves a "thought leader", it's refreshing to hear from a technologist who has something vitally important to say and a positive message to promote.
Definitely worth watching a YouTube segment or two, as recommended by Naveen. Start here, then follow those recommendations as made by the creepy AI algorithm:
https://www.youtube.com/watch?v=gG6WnMb9Fho
Naveen Menon on LinkedIn:
https://www.linkedin.com/in/naveenmenon/
And Joe's LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/
Imagine a 3D model of your industrial facility with objects (or people, controversially) tracked in real time. Perfect for manufacturers, engineering companies, warehouses and anywhere where it's good to know where stuff is.
Our guest is Logan Maxwell of WISER Systems, who's at the sharp end of putting this type of cutting edge tech into places that would make a desktop PC or average laptop quake in its virtual boots.
Logan talks about his specific company's products, but also about perceptions of IoT in general, different ways people try to use the technology, and some use cases that are not quite always benign!
Off the back of a career-ette in start-up manufacturing himself, he's been with WISER from the beginning, watching it grow from his old professor's pet project into a thriving business that's convincing many hardened industry types.
We also touch on how to get positive messages over about technology, and how best to assure people that they're not going to be replaced by robots if they dare to go to the bathroom too often at work.
Logan's company, WISER's website is here:
https://www.wisersystems.com/
And Joe's LinkedIn is here:
https://www.linkedin.com/in/josephedwardgreen/
Many enterprises run IT systems that are necessarily complex. So complex, sometimes, that the number and variety of services, applications and connections comes as a shock, even to the IT Department.
Finding the cause of an outage or slow-down, therefore, can be frustrating and time-consuming. Additionally, it can lead to all sorts of internal "politicking" (to put it nicely).
But even once there's a coherent "map", correlating what the business wants with what the IT stack can provide is another headache, and one that's not easily achieved. Unless, of course, you happen to use AppDynamics.
In this talk with Jim Cavanaugh from the company, we look at how organizations are joining up business aims and objectives with the technical nitty-gritty of networks, clouds, connections and all the whirring boxes in data centers.
This podcast is produced in conjunction with AppDynamics, a Cisco company.
We just can't get enough Red Hat! After talking to Stefanie Chiras in S02 E01, we turn again to what's now the core of IBM, the open-source juggernaut of RHEL and chums - here represented by Ben Henshall, General Manager for the Southeast Asia market.
The financial institutions of the area just about define conservatism, but Red Hat and open-source are changing the face of the industry: open, interoperable, fast, safe & secure, the solutions Red Hat is offering just wouldn't be available in the proprietary world.
We also talk about Asia's Generation Z, the expectation that stuff "just works", and how China may not be the massive influence we in the West sometimes think it might be.
An Australian by birth, Ben's lived in Singapore for 94 years - those are dog/cat/IT years, by the way - and spent most of that time at Red Hat. Listen out for the insights!
The recent months of lockdown and the reliance on the internet for some of life's basics has shone the spotlight firmly onto online payments. The methods of digital interchange of money began back with the humble COBOL routines of early banking mainframes, have moved through plastic cards, and now onto the mobile phone. With Ben Gilbey of Mastercard, we talk about trends in money, and the geographic differences between attitudes to digital, contactless and cash-on-delivery.
With nearly twenty years experience with the likes of Mastercard and PayPal, Ben answers some questions about where payments systems are going, why the Germans and Japanese still prefer cash, and how some areas in Asia skipped the whole credit card "thing" and moved straight to smartphone app payments, contactless and WeChat.
We also discuss why cryptocurrency payments didn't really take off last year, and Ben tells us about how Mastercard is behind tech like Apple Pay and paying with NFC chips embedded in your sunglasses. Now even mom-n-pop stores are taking contactless, we talk about how small businesses can use the surge in interest in virtual payments to get down and digital.
Every time you connect to the internet (you're probably connected in several ways simultaneously right now), are you aware of the intricacies of what's actually happening in terms of data moving across the worldwide networks? Most people aren't, and that's where Thousand Eyes comes in. It's a company whose technology can tell you exactly what's happening, where, and creates (literally) a picture of internet health.
There's more to it, of course, than pretty illustrations of traffic flows. For instance, if the app you've lovingly crafted or website you've spent months designing starts running slowly, or even grinds to a standstill, how do you pinpoint the problem? There's so much outside of our control, many problems exist "out there" and, in many cases, there's nothing we can do about it. In fact, we can't even pinpoint where the issue might lie.
At least, we couldn't until very clever people at Thousand Eyes gave us that ability. Their technical chops were recognized a while back by a certain Cisco Systems, who completed their acquisition of Thousand Eyes at the beginning of August 2020, in a deal rumored to be worth in the region of one beeellion dollars.
With knowledge comes power, and armed with the knowledge of where your organization might be providing a third-rate customer experience, you can do something positive about it: change to a more local CDN, invest in your streaming technologies, or start replicating services to better connected hubs. So, before you fire the CTO, listen to this episode of the Tech Means Business podcast, where Yogi Chandiramani (VP Solutions Engineering, EMEA at Thousand Eyes) will let you know what the practicalities are of today's internet.
The internet connectivity report Yogi mentioned:
https://www.thousandeyes.com/resources/internet-performance-report-covid-19-impact
Yogi Chandiramani at LinkedIn:
https://www.linkedin.com/in/yogichandiramani/
Joe Green of this parish on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
The headlines are often full of how organizations' priceless data and intellectual property has been hacked by bad actors impersonating individuals. But what about machines being spoofed? How do you know that your e-commerce payment provider's servers are what they claim to be? When your API calls get re-routed behind the scenes, your company's data — and therefore its livelihood — are at stake.
This episode of the Tech Means Business podcast looks at the changing shape of our concepts of identity. In a technology world that's dominated by machine-to-machine interactions, how can we be sure that the people or devices online are who, or what, they claim to be? We're joined by Kevin Bocek, the VP of Security Strategy & Threat Intelligence at Venafi, to talk these issues through.
A skilled cryptographer by trade (but not much of a programmer — by his own admission), Kevin shares his knowledge of certificates, authenticity, machine handshakes and much more besides. Whether you're signing code, needing to test the veracity of a website, or looking to prevent your connected business from cyber incursions, machine identity proof is now a central part of cybersec.
If your organization uses APIs, SSH, CAs or HTTPS (other acronyms are available), this episode of the Tech Means Business podcast is essential listening. Fascinating stuff!
All things machine identity-related:
https://www.venafi.com/
Kevin's potted biography right here:
https://www.venafi.com/node/615
And please connect with your host via LinkedIn (allegedly, but do check your DNS cache):
https://www.linkedin.com/in/josephedwardgreen/
In this episode, Joe is joined by Mette Søs Gottlieb from LMS365, a company that's putting learning materials right into your everyday workflow.
Mette talks about her own passion for education, self-improvement, learning, keeping the grey matter active, and how she's lucky enough to be able to take that attitude to her own workplace. This episode looks at the LMS365 method, which is to integrate cutting edge-tech with the latest in educational methodology.
More broadly, we talk about the education system's effects on us, learning techniques we can adopt so that it's not a case of "in one ear, out the other", why we need to practise learning to be good at it, and why certain professions value learning (and certification, fr'instance) over others.
Importantly, this episode of the Tech Means Business podcast helps dispel the myth that training staff only equips them to leave a company or organization and find a better job. There are some great suggestions too as to how to make learning materials simply and implement them in training programs.
If your organization uses Office 365, here's how to make learning a part of daily routines:
https://www.elearningforce.com/
Copenhagen's very own Mette Søs Gottlieb is here:
https://www.linkedin.com/in/mettegottlieb/
And you can connect with your host via this magic link:
https://www.linkedin.com/in/josephedwardgreen/
In this opener to series two of the Tech Means Business podcast, we were delighted to speak to Stefanie Chiras, the Vice President and General Manager, RHEL Business Unit at Red Hat.
With a skew of qualifications that would make a recruitment professional weep (Harvard, Princeton, UCSB), Stefanie was a career IBM-er until two years ago, when she shifted up a gear into Red Hat, post-acquisition of the latter by the former. Now at the helm of the pivotal Red Hat Enterprise Linux Business Unit, she's in the business of making the case for all things FOSS at organizations across the world.
We talk about getting the message right, open-source monetization, and how it's not about the details of the code, but the outcomes for the business that matter. As the world transitions to open, cloud-y, platform-agnostic solutions and services, we hear how RHEL makes its particular case among the Ubuntus, SUSEs, Salesforces and SAPs of this world.
Stefanie & Joe mull over upstreaming code, communities of developers, high-performance & supercomputing, microservices and monolithic applications: all in all, a substantial series two opener, with more food for thought than an open buffet at a rocket science convention!
Success stories a-plenty from household name companies and organizations:
https://www.redhat.com/en/success-stories
Stefanie's LinkedIn profile:
https://www.linkedin.com/in/stefanie-chiras-9022144/
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
Looking back at series one of the Tech Means Business podcast.
Rather than go through and ferret out the most pithy comments, the deepest insights, or even the best jokes, instead, we're recircling around to pull in the main themes dominating business and technology:
Artificial intelligence with Darktrace
Big data and Splunk
IoT with Ubuntu/Canonical
The Linux effect with Positive Internet
Career paths, with DocuSign
Thanks go to the people I spoke with, and who featured on the episodes that aren't featured here. It was literally through lack of time that has meant this "best of" show is necessarily limited in scope.
Series two already shaping up nicely: MasterCard, Red Hat, ARM, SuperMicro, and plenty more. Watch this space!
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
A short announcement
The last 12 weeks or so have seen some trying times for Tech Means Business's guests, and for us too. But we're happy to announce that Series Two is now in production, so watch this space.
In the meantime, come back in a few days' time for a bonus "Best Of" podcast, that's being 'cut' as you're reading this. All the best bits, hand-picked, remastered, and delivered via your favorite RSS feed-gobbling podcast app. Available here too!
What's the view from the top of a digital-first company? In this episode of the Tech Means Business podcast, we're joined by Kirsten Wolberg, the CTO of DocuSign, whose stellar career included spells at PayPal and Salesforce.
Having lived and worked through the first dot-com bubble, Kirsten gives us her unique insights into how the technology services that businesses rely on have transitioned over the years, with a customer-first approach now dominant.
And speaking of transitioning, we ask about the steering of DocuSign from its initial position of "the digital signature people" to its current agreement cloud offerings. "Agreement management" sounds very niche, but in fact, businesses' activities are dominated by agreements & contracts, numbering in their thousands.
Collaborating on agreements in a single space pulls in every business function, from HR to Finance, Operations and back again, and yes, there's even an eSignature or two involved!
Here's the DocuSign take:
https://www.docusign.com/products/agreement-cloud
And just for completion's sake, the eSignature info:
https://www.docusign.com/products/electronic-signature
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
In this podcast, Joe Green is joined by two representatives working at Ubuntu (or Canonical, if you like) on that organization's Ubuntu Core and Ubuntu Mobile Embedded projects. With IoT and its much older sibling, IIoT, ever-present as buzzphrases at the moment alongside 5G, self-driving cars and AI, we get the lowdown on what IoT really means.
From early days of hobbyists knocking together mobile devices and needing an OS to run on them, the Ubuntu flavor of Linux now runs on IoT devices that are found in installations of every type, all over the world. Modular construction of the software in a series of discrete "snaps" means that the days of having to flash EPROMs to update devices are now a thing of history.
Ubuntu runs a decent wedge of the cloud, why not let it run connected, intelligent devices? If IT is going to embedded in everything over the next few years, better the "FOSS way" (that's a Roman road joke, btw) than closed systems, for both security's and privacy's sakes, for starters.
In conversation with Nick Mailer, founder of The Positive Internet Company, a company that's been in the free and open-source camp ever since its start. We discuss why every desktop's a Linux desktop, how the "potting shed" mentality of the British psyche led to ARM's world domination, and the fact that Positive's green credentials are usually an afterthought for many of its clients, but a central tenet of the company.
When it was founded, Positive Internet decided that open source software was the way to go. More than 20 years later, they seem to have been right about that particular choice (although Nick's love of Perl and Vim may be more debatable). The company was founded in the same year a certain American startup opened shop, though Google has, it has to be mentioned, taken a rather different trajectory.
With land dedicated to rewilding projects and a data center in the fenlands of Cambridgeshire (where wind power is pretty much unlimited), Positive Internet now has a global reach, with international offices and clients (including a one R. Stallman Esq.) all over the world. We spent an hour with Nick chewing the fat; this podcast is just some of the conversation's many highlights. Enjoy!
The Positive Internet Company's site (contains giraffe imagery):
https://positive-internet.com/
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
Mapping business processes and then developing software to suit those processes: that's the ethos behind the open-source Camunda platform, which can be extended further by paid-for proprietary functionality.
Low-code, loadsa code and no-code development, robotic process automation, the cloud and the ways that companies are connecting and automating their legacy and new systems are just some of the subjects we touch on, as Jakob talks us through definitions and ways of approaching so-called "digital" transformation.
From the enviable position of always being profitable since start-up, Camunda's platform is found in many of the world's most well-known organizations.
Berliner Jakob on LinkedIn:
https://www.linkedin.com/in/jakob-freund-a3a7a33/
Camunda's web presence right here:
https://camunda.com/
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
The application programming interface (that's API, acronym fans) is what's allowing breaking down of monolithic programmed structures, and making DevOps a nicer place for microservices.
But what happens if we extend the API concept out further? In time, Uri tells us, we'll see customer- or user-focused technology interactions, not ones that are dictated by app vendors, private companies or large organizations.
From meeting Tim Berners-Lee, via the first dot com bubble, to the future of integration, the CTO of MuleSoft talks about his vision for the future and the overall philosophy of APIs and interconnectivity.
Here's Uri on The Socials
https://www.linkedin.com/in/sarid/
All things on MuleSoft:
https://www.mulesoft.com/
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
The database that's making waves in enterprise settings is PostgreSQL (often called Postgres), which would be romping up the database popularity index, if such a thing existed. Why is that the case?
An open-source system that runs on Alibaba Cloud, AWS, Azure and ARM alike, you can download it, run it on your virtual or real tech, from 60-core x86s to Raspberry Pi, and it'll happily mince your data, just how you want it!
But what happens when your business relies on Postgres, or you need a helping hand? Or an extra feature you can't/won't develop yourself? That's where EnterpriseDB comes in. We speak to Marc Linster, Senior Vice President of Product Development at the company, about paying for "open-souce-PLUS", upstreaming, development communities and the unique capabilities of PostgreSQL.
The EnterpriseDB homepage:
https://www.enterprisedb.com/
The elephant-centric PostgreSQL pages are here:
https://www.postgresql.org/
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
The term "AI" is all too readily applied to just about everything today, including phone cameras, washing machines and voice-activated assistants. Can we confidently describe cyber-defences as "leveraging" AI?
Because artificial minds can't predict the future (so can't spot zero-day attacks per se), it's in the specifics of cyber protection that self-learning algorithms are proving their value.
Darktrace's Antigena platform learns patterns of normality in network traffic and entity behaviour, and highlights whatever it thinks is "a bit weird." Another red flag raising traffic monitor (among all the other ones)? Darktrace offers a month-long trial to try and convince you. We investigate!
The Antigena home page:
https://www.darktrace.com/en/products/antigena/
Interested in learning more, or perhaps putting the code through its real-world paces?
https://customers.darktrace.com/en/trial/
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
What are those challenges specific to the education sector for technology to work, or even to find a decent use-case? Is the ed-tech market so very different from the business market for software, hardware, the cloud and all things technological?
With distinct "sectors" in an averagely-sized college or university, and discrete business units acting as independent entities, how can technology vendors approach this market most effectively?
From his position as an academic, university administrator, lecturer, professor and most of all, a technologist, Dr. DeVries (that's Henry to you & I) shares his experience.
Henry DeVries's LinkedIn page:
https://www.linkedin.com/in/henryedevries2/
Henry's current gig:
https://higher.digital/
…and his previous role, for good measure:
https://www.ellucian.com/
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/
Definitions of big data vary, but for the sake of argument, let's just say it means "lots and lots and lots of information," data that's produced in ever-increasing amounts by every online interaction we undertake.
Can big data be put to use, or is it just a stream of zeros and ones that move so quickly our minds are overwhelmed? The answer is that there are, without doubt, nuggets of amazing insight in amongst all the cat pictures and 'Grammed shots of what people are about to eat.
But how best to get to the good stuff? Splunk thinks it has the answers. As the company transitions its position as providers of a platform most IT professionals think of as a piece in the cybersecurity arsenal, James tells us how and why we need to start thinking differently when it comes to our tech lives.
James Hodge's LinkedIn page:
https://www.linkedin.com/in/jameshodge
Splunk's approach to Big Data:
https://www.splunk.com/en_us/big-data.html
And with the temporary cessation of live events (including Splunk Live!), here's Splunk's latest webinar, "The Future of AI Ops":
http://explore.splunk.com/gartneraiops
Connect with Joe on LinkedIn:
https://www.linkedin.com/in/josephedwardgreen/