Medical Money Matters with Jill Arena: Recent Episodes
Jill Arena
Who is this podcast for? It's for you if you: Lay awake at night wondering if your medical practice is doing well financially, or if you are concerned about your insurance contracts or your reimbursement, or if you worry about being embezzled. Do you want a big piece of new equipment, but are not sure it's a wise purchase, or do you shudder every time a financial question comes up? Join Jill Arena, CEO of Health e Practices and other healthcare industry experts as they demystify the business of outpatient medicine in this weekly podcast.
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Planning a medical office construction or renovation is one of the largest investments most physician owners will ever make—but it's also one of the least familiar. The difference between a project that finishes on time and on budget and one that's plagued by delays, change orders, and escalating costs often comes down to one thing: preparation.
In this episode of Medical Money Matters, I sit down with my good friend Jim Lampus, co-founder of Norwest Contractors and DesignLab, to discuss why medical construction is an inherently uneven playing field. Physicians may only undertake one or two construction projects during their careers, while contractors manage them every day. Jim shares how healthcare leaders can level the playing field by asking the right questions, choosing the right construction partner, and insisting on thorough planning before the first wall is ever built.
We also explore one of the biggest frustrations in medical construction: contractors who submit unrealistically low bids, only to make up the difference through a steady stream of costly change orders once construction begins. Jim explains why comprehensive due diligence, detailed preconstruction planning, and transparent estimating are the keys to avoiding unpleasant surprises and delivering a successful project.
Whether you're building a new medical office, expanding your practice, or renovating your existing space, this episode is packed with practical advice that can save you time, money, and unnecessary stress while helping your project stay on schedule and on budget. Jim can be reached at: https://www.norwestgc.com/ or https://www.linkedin.com/in/jim-lampus-62981124/
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Have you ever stopped and asked yourself, "When was the last time I said, 'I don't know'…and actually meant it?" Think about that for just a moment.
For many physicians, those three words almost feel forbidden. They can make you uncomfortable. They can even make you feel vulnerable.
From the very first day of medical school, you were taught that your job was to know. You memorized anatomy, physiology, pharmacology, pathology, and thousands upon thousands of facts. During residency, you learned to make decisions quickly and confidently. Patients expected answers. Attendings expected competence. Your colleagues depended on you. And let's be honest—there were moments when lives truly depended on your knowledge and your ability to make the right decision under pressure.
That mindset is not only understandable—it's essential. It helps make you an outstanding physician. But here's the problem. Many physicians unknowingly carry that same mindset into running their practices, leading their organizations, and making business decisions. And that's where the trouble begins.
Today's episode is about three simple words that may be the most powerful words you'll ever say as a physician leader: "I don't know." Those three words are not a sign of weakness. They're a sign of wisdom. They're the beginning of learning. They're the beginning of better leadership. And they may be the key to building a stronger, healthier, and more profitable practice.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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In today's digital world, your reputation extends far beyond the walls of your practice. Patients, referral partners, and even future opportunities are increasingly shaped by what people find—and don't find—about you online.
In this episode of Medical Money Matters, I'm joined by Bret Gregory, founder of DrTalks.com, to discuss why building a personal brand is no longer optional for today's physicians. Bret shares how podcast interviews have become one of the most authentic and effective ways for healthcare professionals to establish credibility, expand their reach, and share their expertise with audiences far beyond their local community.
Whether you're new to digital marketing or wondering where to begin, Bret offers practical, approachable advice for getting started without feeling overwhelmed. We explore how physicians can leverage their knowledge, tell their story, and build a trusted online presence that benefits both their careers and the patients they serve.
If you've ever wondered how to take the first step toward becoming a recognized voice in your specialty, this episode is the perfect place to start. Bret can be found at DrTalks.com or via LinkedIn at https://www.linkedin.com/in/bretg/
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Most physician owners don't think about calling an attorney until something has gone wrong. But what if your legal counsel could help you avoid problems before they ever happen?
In this episode of Medical Money Matters, I have the pleasure of welcoming my good friend, Joe Carlisle, partner at Dunn Carney LLP, for a conversation about the role legal counsel should play in every successful medical practice. Joe shares practical advice on how physicians and healthcare leaders can build stronger relationships with their attorneys, recognize when to seek legal guidance, and use legal counsel as a proactive strategic partner—not just an emergency resource.
We also explore what it means to build a true "board of trusted advisors" and why every independent practice benefits from surrounding itself with experienced professionals who can help navigate today's increasingly complex healthcare environment.
Whether you're a new practice owner or a seasoned healthcare executive, you'll come away with actionable insights that can help protect your practice, strengthen your decision-making, and position your organization for long-term success. You can find Joe at: https://www.linkedin.com/in/joe-carlisle-71067265/ or at https://www.dunncarney.com/people/joe-w-carlisle
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Have you ever looked around your practice and wondered why good people keep leaving? Maybe you've blamed the job market, younger generations, higher salaries across town, or the simple fact that healthcare has become harder than ever. While all of those things certainly play a role, what if I told you that your staffing problem isn't really a staffing problem at all?
More often than not, turnover is actually a systems problem.
Practices with strong systems consistently retain people longer than practices that rely on good intentions and heroic managers. They create clarity. They reduce frustration. They help people succeed. And when people succeed, they're much more likely to stay.
Today we're continuing the conversation we started in our last episode about building a culture of accountability. Because accountability doesn't exist in a vacuum. It depends on systems. You can't expect people to be accountable if you've never given them a clear roadmap for success.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Behavioral health is no longer a "nice to have"—it's an essential part of delivering high-quality, patient-centered care.
In this episode of Medical Money Matters, Jill Arena welcomes healthcare executive and behavioral health expert Ed Speedling (MSW, MHA, FACHE), President of ES Healthcare Consulting. Drawing on decades of leadership experience, Ed shares why integrating behavioral health into primary care is one of the most important opportunities facing medical practices today.
Together, Jill and Ed discuss the practical steps practices can take to embed behavioral health services, improve patient outcomes, strengthen care teams, and create a more sustainable model of care. Whether you're in private practice, leading a medical group, or planning for the future of healthcare delivery, this conversation offers valuable insights into treating the whole patient while building a healthier practice.
You can reach Ed via LinkedIn at: https://www.linkedin.com/in/ed-speedling-msw-mha-fache/ or via email at: info@eshealthcareconsulting.com His website can be found at: https://eshealthcareconsulting.com/
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What if the biggest threat to your medical practice isn't declining reimbursement, staffing shortages, rising expenses, or even physician burnout?
What if it's the culture you've unintentionally created?
That may sound dramatic, but after working with hundreds of physician practices across the country, I've seen something over and over again. Practices spend enormous amounts of time worrying about external threats while overlooking the internal dynamics that are quietly draining productivity, increasing turnover, damaging morale, and ultimately affecting patient care.
Every day, medical practices lose talented employees, valuable revenue, and patient trust because teams spend more time assigning blame than solving problems.
And here's the difficult truth. Most toxic workplace cultures don't begin with bad people. They begin with good people operating inside broken systems.
Today we're going to talk about why blame culture develops in healthcare organizations, the hidden costs that most leaders never calculate, how the infamous front-office-versus-back-office battle hurts everyone involved, and most importantly, how you can transform your practice into a culture built on accountability, transparency, and continuous improvement.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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If I walked into your organization today and asked you one simple question — “What is your revenue cycle trying to tell you?” — would you know the answer?
Not your collections rate. Not your days in A/R. Not your monthly deposits. I mean the deeper answer. What operational stories are hiding inside your numbers right now?
Because most healthcare organizations still think about revenue cycle as a billing department function. Claims go out. Payments come in. Denials get worked. Aging gets reviewed. End of story.
But high-performing organizations understand something very different: your revenue cycle is not just billing. It is operational intelligence. It is one of the clearest mirrors of how your organization is actually functioning.
Every metric tells a story. Your denial patterns tell stories. Your charge lag tells stories. Your payer behavior tells stories. Your provider coding and undercoding variation tells stories. Your scheduling data tells stories. Even your unapplied credits and unpostables tell stories. And the organizations that thrive financially are usually the organizations that have learned how to listen carefully.
So today I want to challenge you to think differently about your revenue cycle. Not as a back-office function. Not as an administrative burden. But as one of the most important diagnostic tools in your entire organization.
Because here’s the truth: your revenue cycle is talking to you every single day. The question is whether anyone is listening.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Last week, we talked about some of the biggest differences between struggling medical groups and high-performing organizations. We discussed long-term thinking, strategic staffing, operational intelligence, investment philosophy, and diversified revenue streams.
And today, we’re continuing that conversation — because once organizations begin growing successfully, entirely new challenges emerge. Growth sounds exciting. But growth without infrastructure creates chaos very quickly. And high-performing organizations understand that scaling successfully requires discipline.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Why do some medical groups thrive while others constantly struggle — even in the same market?
Have you ever looked at two practices in the same city, with similar physicians, similar patient populations, and similar payer contracts… and wondered why one group seems calm, strategic, financially healthy, and growing — while the other feels stressed, chaotic, reactive, and constantly fighting fires?
That difference is rarely luck. High-performing medical groups think differently. They make decisions differently. They build systems differently. They lead differently. They invest differently. And perhaps most importantly, they understand that success in healthcare today requires far more than simply being clinically excellent.
Because let’s be honest — almost every physician group is working hard. That’s not the differentiator anymore. The differentiator is operational intelligence. The differentiator is leadership. The differentiator is culture. The differentiator is the ability to think strategically instead of reactively.
And today, we’re going to talk about what high-performing medical groups actually do differently. Not from a theoretical textbook perspective. From the real-world trenches of healthcare operations. Because thriving organizations don’t happen accidentally. They are built intentionally.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What if your organization’s biggest revenue problem has nothing to do with payer contracts?
Think about that for a moment.
Because in healthcare, we spend enormous amounts of time obsessing over payer negotiations, denials, collections, reimbursement schedules, staffing ratios, labor costs, and operational efficiency. Entire leadership meetings are devoted to squeezing another one or two percent out of contracts.
But what if the revenue problem starts long before the claim is ever submitted? What if the biggest leak in your organization is happening quietly, invisibly, every single day inside the clinic? Today we’re uncovering the million-dollar problem nobody is talking about: physician undercoding.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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In this episode, I sit down with Saurabh Gupta, MD — physician, healthcare technology executive, and Founder & CEO of CorMetrix — for a timely conversation about the explosion of healthcare data and how artificial intelligence can help physicians and healthcare organizations make sense of it.
With decades of experience spanning clinical medicine, enterprise healthcare technology, data strategy, and innovation, Dr. Gupta brings a unique perspective to the intersection of medicine, AI, and operational intelligence. We explore how healthcare leaders can move beyond data overload to uncover meaningful insights that improve decision-making, efficiency, compliance, and ultimately patient care. We walk through security concerns, "human in the loop" versus fully autonomous models, and lastly, we take a look ahead at the next 3-5 years.
Saurabh can be contacted via email at: sg@cormetrix.com or via LinkedIn at: https://www.linkedin.com/in/gupta-md/ and the CorMetrix website is here: https://cormetrix.com/
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today I want to talk about something that is deeply important to me, and I suspect deeply important to many of you listening today — the future of independent private practice, and why community matters now more than ever.
This past weekend, we gathered in Portland, Oregon for the Caduceus Masquerade Ball, a celebration of independent medicine and the people who dedicate their lives to caring for our communities. And honestly, it was extraordinary.
The room was filled with physicians, practice administrators, healthcare leaders, consultants, and supporters of private practice. There was elegance and laughter and music and conversation. People who had emailed each other for years finally met face to face. Specialists met referring physicians they had never actually met in person despite sharing patients for years. Colleagues reconnected. New relationships formed.
And perhaps most importantly, there was this unmistakable feeling in the room — hope.
Not denial about the challenges in healthcare. Not pretending everything is easy. But hope grounded in the realization that we are still stronger together than we are apart.
What made the evening even more meaningful was that the Caduceus Ball was also a fundraiser supporting three local nonprofit organizations that serve physicians, healthcare teams, and medical practices in our community. So everyone attending wasn’t just celebrating — they were also contributing to causes that strengthen healthcare locally. There is something profoundly uplifting about gathering together not only for ourselves, but also in service of others. That sense of generosity and shared purpose changes the energy in a room.
And it reminded me of something important:
Private practice is not simply a business model.
It is a community model.
Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today we’re talking about something that is hiding in plain sight in almost every practice I work with—and that is your data. Because here’s the truth: most practices are sitting on a goldmine of data inside their EMR and practice management system… but very few are actually using it to make better business decisions.
You’ve got reports. You’ve got dashboards. You’ve got numbers. But if you’re like most physicians and practice leaders, you’re still asking: what does this actually mean, what am I supposed to do with this, and why do I feel like I’m drowning in information but still guessing on decisions?
If that sounds familiar, you’re not alone—and you’re not behind. You just haven’t been given the right framework yet. So today, I’m going to walk you through what business intelligence actually means in a medical practice, why most practices don’t fully use their data, why having the right analyst can completely change your trajectory, and three very practical ways you can start using your data to make better decisions starting now.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: https://share.hsforms.com/1FMup6xLPSpeA8hB77caYQwd32sx?hsCtaAttrib=171926995377
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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It’s conference season—and calendars are filling up fast. Flights are getting booked, hotels are getting reserved, registration fees are getting approved, and calendars are getting blocked off for a few days away from the practice. And if you’re like most physicians and practice leaders, there’s a mix of emotions. Maybe a little excitement. Maybe a little overwhelm. Maybe even a quiet question in the back of your mind…
Is this actually worth it?
Because when you really step back and look at it, attending a conference is not a small decision. It’s not just the registration fee. It’s the travel. The hotel. The meals. The time away from patients. The disruption to your team. The mental energy. This is not a $2,000 decision. For most people, this is a $5,000 to $10,000 investment… sometimes more.
And yet, what I see over and over again is that people treat conferences almost like a passive experience. You show up. You sit in sessions. You take a few notes. You maybe talk to a couple of people. And then you come home… and within a week or two, it’s like it never happened. Nothing really changes.
So today, I want to challenge that.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Ambient scribes are one of the most exciting developments we’ve seen in clinical workflows in years. They promise less typing, less burnout, and more meaningful connection with patients.
And for many physicians, that alone feels like a long-overdue shift in the right direction.
But here’s the question: are they actually capturing the full clinical and financial story of the visit?
Because what I’m seeing, across practices of all sizes, is that while ambient scribes are incredibly helpful… they’re not the whole answer.
And this isn’t a knock on the technology. In fact, I think it’s one of the most important tools we’ve added to the clinical environment in a long time. But like any tool, its value depends entirely on how it’s used—and what we assume it’s doing for us.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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How do you know if you really got paid? Reconciliation between bank deposits, practice management system payment posting and accounting system totals is one of the most persistent—and often overlooked—challenges in healthcare operations. And it's a fantastic internal control.
In this episode, I sit down with Anatomy’s CEO Sasha King to discuss how groups should automate bank deposits, strengthen internal controls, and bring much-needed clarity to the reconciliation process. In a space where manual workflows and fragmented systems can quietly create risk, inefficiency, and lost revenue, Sasha's work is about creating structure you can trust—without adding complexity. You can connect with her via LinkedIn at: https://www.linkedin.com/in/sashabking/ or via Anatomy's website at: https://www.anatomy.com/
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today we’re talking about something that tends to bring up a mix of reactions for physicians and practice leaders, and that is social media.
For some of you, this feels like something you know you should be doing more with, but it keeps getting pushed down the list. For others, it feels like noise or distraction, and you’re not convinced it really matters. And for a few of you, you’ve probably seen enough examples to feel a little cautious—maybe even concerned—about the risks.
And honestly, all of those reactions are valid.
Because social media, especially in healthcare, really is a bit of a double-edged sword. Done well, it can become one of your most effective tools for communication, visibility, and trust-building. Done poorly—or simply ignored—it can quietly work against you in ways that are easy to miss.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today we’re going to talk about something that seems really practical on the surface… but has massive implications for your income, your stress level, and the long-term health of your practice.
And that is this:
Why going cheap on your revenue cycle is almost always a mistake.
Now, I want to start by saying—this is not about criticizing any specific vendor or company. This is about understanding how these systems actually work…so you can make better decisions.
Because revenue cycle is one of those areas in your business where…what looks like savings on paper… often turns into lost income in reality.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Physicians and administrators are drowning in a sea of data, with no real information or business intelligence to work with. EMR's and practice management systems have dashboards galore, but how useful is the information really? Join me for a fast-paced discussion with national data expert Nate Moore of Moore Solutions (https://mooresolutionsinc.com/) as we talk about how physicians and practice leaders can take a different approach.
We wander through many topics, such as scheduling, denials, downcoding and many more concerns and how they can all be addressed with data analytics that lead to business intelligence. Nate's creative problem solving and facility with databases shines through our entire conversation.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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There are few moments in a growing medical practice that feel more uncomfortable than this one.
You look around and realize that something isn’t working the way it used to. Day-to-day operations feel harder. Decisions seem slower. Issues keep landing back on the physicians’ desks. And yet, the person at the center of it all—the office manager—has been loyal, hardworking, and instrumental in getting the practice to where it is today.
This is where leadership and loyalty collide.
Today, we’re talking about a common growing pain in medical practices: when a good office manager isn’t enough anymore. Not because they failed. Not because they didn’t care. But because the practice changed—and the role didn’t.
There’s a phrase that comes up again and again in these situations: what got you here won’t get you there. And nowhere is that more true than in practice management.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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There’s a moment that many successful medical practices reach where something feels… off.
Volume is up. The practice is growing. On paper, things look good—sometimes even great. And yet, the day-to-day experience feels harder than it used to. Communication takes more effort. Decisions feel heavier. Small issues seem to snowball faster than expected.
Instead of growth feeling energizing, it starts to feel exhausting.
That’s the moment we’re talking about today. Because growth is supposed to make things better, not more chaotic. And when success starts creating friction inside a practice, it’s not a sign that something is wrong—it’s a sign that the practice is changing.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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There are practices that look profitable on paper and still feel constantly on edge.
Payroll clears, but just barely. Distributions feel risky. Hiring decisions get delayed. Big expenses create anxiety instead of confidence. And despite doing “well,” leadership always feels like they’re waiting for the other shoe to drop.
That feeling usually has nothing to do with profit.
It has everything to do with cash flow.
Cash flow tells the truth in a way no other financial statement does. Revenue tells you what you earned. Profit tells you what’s left after expenses. But cash flow tells you whether you’re actually safe—and what the next twelve months are likely to feel like.
Today, we’re talking about what your financials are saying about your future, why cash flow forecasting is one of the most underused leadership tools in medicine, and why having three forecasts—not one—is what separates confident practices from reactive ones.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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“Busy” is one of the most dangerous words in medicine.
It sounds positive. Reassuring, even. When a practice is busy, it feels productive. Schedules are full. Phones are ringing. The waiting room is packed. From the outside—and often from the inside—it looks like success.
But over the years, we’ve seen something very different play out behind the scenes.
Some of the busiest practices we work with are also the most fragile. Margins are thin. Physicians are exhausted. Cash flow feels unpredictable. Decision-making becomes reactive. And despite all that activity, there’s a quiet sense that the practice isn’t as healthy as it should be.
That’s because “busyness” is not the same thing as sustainability.
Today, we’re talking about the numbers that reveal whether your practice is actually healthy. Not just productive. Not just active. But resilient, stable, and built to last.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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If you talk to most physicians about their practices, you’ll hear a familiar refrain. “We’re busy.” “Our schedules are full.” “We’re seeing more patients than ever.” And yet, in the very next breath, many of those same practices will say something else that feels contradictory. “Margins feel tight.” “Cash flow is unpredictable.” “It doesn’t feel like the numbers reflect how hard we’re working.”
That disconnect is where today’s conversation begins.
Because truly profitable practices don’t usually feel chaotic or confusing. And struggling practices aren’t usually struggling because of a lack of demand. More often than not, profitability—or the lack of it—is being driven by a handful of operational signals that are hiding in plain sight.
Today we’re talking about the hidden levers of profitability. Specifically, five operational signals that most practices miss, why they’re so easy to overlook, and why they matter far more than simply seeing more patients.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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There was a time when hospital or large group employment felt like the safe choice. Predictable income. Built-in infrastructure. Someone else worrying about staffing, compliance, billing, and contracts. For many physicians, it felt like a reasonable trade—give up some control in exchange for stability.
But over the past several years, something has shifted.
More and more physicians are realizing that while hospital or large group employment may reduce certain risks, it often introduces a different kind of cost. Less autonomy. Less flexibility. Less influence over how medicine is practiced day to day. Schedules are set by committees. Compensation models feel disconnected from effort or quality. Decisions that directly impact patient care are increasingly made far away from the exam room.
That’s why today we’re talking about buying back your autonomy. Specifically, when—and how—to leave the hospital system and build your own independent practice.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today we’re diving into a topic that separates thriving practices from those that drift — the key metrics that don’t just describe your practice, but actually predict its future.
If you’ve ever felt like your practice is reactive rather than proactive, this episode is for you. You might be tracking revenue and visit volume, but unless you’re watching the right signals — the ones that truly forecast performance — you’re flying blind. By the end of today’s show, you’ll know the 7 metrics that matter most, how they work, industry benchmarks where available, why they matter, and how often you should be reviewing them.
You’ve probably heard the phrase measure what matters. But in medical practice management, that’s easier said than done. There are hundreds of numbers you could look at — claims denials, phone calls, referral turnaround, days to bill — but some have real predictive power. We’ll go through the seven most predictive ones today, and even give you two “extra credit” metrics for when your group is ready to level up.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Promo pricing available now: https://education.healtheps.com/offers/Ry3zfLYp/checkout?coupon_code=PHYSEDGE3000
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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The calendar flipped, and now every private practice has a choice—coast into the new year, or step boldly into it with a plan.
2026 is already shaping up to be a big year for healthcare. From financial tightening and operational pivots to compliance shifts and new technologies, there’s no shortage of challenges—or opportunities. And the practices that prepare now, that move with clarity and intention, are the ones that will stay strong, stay independent, and thrive.
This episode is your playbook. A practical, no-nonsense guide to help you take stock, refocus, and align your team around what really matters. Whether you’re an administrator, a physician leader, or part of an executive team, this conversation is meant to help you lay the foundation for a smarter, stronger year ahead.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Negotiated payer rates are public… sort of.
For decades, some of the most important numbers in healthcare lived behind locked doors. The actual negotiated rates between payers and providers—the numbers that determine whether a practice thrives, survives, or quietly bleeds margin—were treated like trade secrets. You were expected to negotiate them, manage against them, and forecast your future with only partial visibility. (Which may also be referred to as guessing.) And now, suddenly, those rates are posted online. Publicly available. Downloadable by anyone. Often buried inside massive machine-readable files that can be tens or even hundreds of gigabytes in size, split across dozens of links, and structured in ways that make them nearly impossible to interpret without specialized tools.
So yes, the data is “public.” But that doesn’t mean it’s usable. And that gap—between availability and usability—is where the real story begins.
This episode isn’t about patient shopping tools or consumer price estimates. This is a conversation for physicians, administrators, and revenue leaders who live in the real world of payer contracts, underpayments, denials, and annual budget pressure. It’s about what the price transparency laws actually unlocked on the payer side, what data is now available because of them, why payers released it so reluctantly, and why a whole new category of software has emerged almost overnight to turn that raw data into something you can actually use. And most importantly, it’s about why renewing insurance contracts—every single year—is no longer optional best practice, but essential financial governance.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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New year, new goals… but how many of us actually prioritize professional development as a resolution?
Most people jump into January thinking about eating better, working out more, maybe saving some money or getting more sleep. And those are all important. But here’s something that often gets left off the list—and it might be the most important investment you can make: developing yourself as a leader, and investing in the growth of your team.
If that hasn’t made it onto your list of resolutions, I’m going to make the case for why it should be. In fact, I’d argue it might be the single most strategic move you can make this year—for yourself, your organization, and your team.
Whether you’re a physician leader, an operations executive, or a practice administrator, staying stagnant is not an option. The world of healthcare is simply changing too fast. The workforce is demanding more than just a paycheck. And organizations that don’t evolve—well, they start to fall behind pretty quickly.
Today, we’re diving into the “why” and the “how” of professional development in 2026: how to get started, what it can look like, and how to avoid the all-too-common trap of underinvesting in your own growth—and that of the people around you.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What if your next big change wasn’t executed on day one… but first asked as a simple question: “What would happen if we did this?” What if you stopped offering walk‑in appointments for two weeks, or changed your scheduling template entirely, or removed all paper forms—and saw what surfaced? That kind of question is the heart of a thought experiment—a structured “what if?” scenario that lets leadership explore change without diving straight into full implementation.
In a sector like healthcare—where change is expensive, stakes are high, and risk is real—thought experiments give you a way to test assumptions, surface hidden risks, uncover unexpected opportunities, and engage your team in the future before you commit your budget, staff, or systems. At Health e Practices, we’ve seen some of the most effective transformations begin not with a mandate, but with a moment of curiosity: “What if we did this—and what might break first?”
Today we’ll walk through what thought experiments are, why they matter in medical groups, how to run them effectively, what to do when they succeed (and when they don’t), and how to build a culture around them that makes your organization smarter, more resilient, and more agile.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Imagine this: You see a patient, perform the exam, document the care, your staff submits the claim—to all appearances everything looks right. But then the claim comes back denied. The team may shrug, file it away, mark it unresolved. And the revenue disappears. What you delivered—the service, the documentation, the provider expertise—is lost financially. And more often than you think, this is happening silently. And this is in addition to the money you’re losing on adjustments, which we reviewed in our last episode.
Today we’re diving into an issue that’s also quietly eroding the bottom line of many medical groups: claim denials that aren’t followed up. The stats are startling: about 20% of medical insurance claims are denied (yes, you heard that correctly: one‑in‑five) and around 65% of those denials are never appealed or corrected. Put those together and you get this: if 20% are denied, and 65% of those are lost, you’re effectively giving away 13% of your revenue. That’s a huge hit—and yet most practices aren’t managing it as one of their top financial risks. Many aren’t even aware of it. They’ve just gotten used to it over the years as an “acceptable loss.”
This isn’t theory—it’s real work you’ve done, for real patients, with real documentation and care. And if you don’t follow up on denials, you’re essentially saying someone else’s rules are dictating your revenue. For physician groups, this means margin gets squeezed, growth stalls, and independence becomes harder to maintain. All because you’re handing over a bunch of money to the payers.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Imagine this: you see a patient, orders the labs, do the follow‑up, navigate the complexity, chart the visit, and deliver the care. The work is done. Then someone in the billing department closes the claim with a single click, marking it as “adjusted off.” You never see the revenue. You might not even know it was written off. That’s a dollar (or many dollars) you earned but never realized—and it happens way more often than you think.
Today we’re going to pull back the curtain on one of the quietest, yet most destructive revenue leaks in medical group finance: adjustments—the write‑offs, the staff mistakes, the unmonitored decisions that erode your bottom line. We’ll talk about what adjustments are, why many revenue cycle departments don’t monitor them, the real cost of uncontrolled write‑offs, and how you can take back control. If you’re a physician leader, an administrator, a CFO, or part of a practice leadership team, this episode is for you.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Groups that adopt AI thoughtfully will outpace those who don’t—faster than most people realize.
That’s the bottom line. AI isn’t some futuristic buzzword anymore. It’s here, it’s already changing how practices operate, and it’s moving fast. Medical groups that learn how to integrate AI into their daily routines—clinically, operationally, administratively, financially—will be more efficient, more scalable, and frankly, more competitive than those who wait and see.
If you’re picturing robots walking around the office, let me stop you right there. We’re not talking about futuristic sci-fi. We’re talking about tools that write your notes for you, draft your emails, analyze your claim denials, and help you prepare for board meetings—all in a fraction of the time it used to take.
Today, we’re going to talk about practical, daily AI use for physicians and healthcare administrators. We’re going to break it down into four key categories—areas where AI is already making a huge difference in real practices, and where it can start helping yours right away.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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In a sector where women make up the majority of the workforce, why are women still under-represented in the seats of power in medical groups?
That’s the question we’re digging into today. Because while it’s no secret that healthcare has long depended on the contributions of women—as physicians, nurses, administrators, and operational leaders—the top roles still tend to skew male. And when you take a close look at medical groups, especially larger ones, the imbalance becomes even clearer.
But this isn’t just a fairness issue. This is a strategic issue. Promoting more women into leadership roles is one of the smartest things a medical group can do. It strengthens decision-making, improves communication, builds healthier teams, and creates a culture of resilience. Today, we’ll explore why.
We’re going to cover a lot of ground: the traditional gender imbalance, the advantages of gender-diverse leadership, how men and women often lead differently, how those styles complement each other, why compensation and negotiation matter, and how remote work might help level the playing field. We'll also touch on what the future could look like if medical groups commit to equity—not just in theory, but in practice.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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If you’re running a medical practice in 2025, chances are—without even realizing it—you’re leaving real money on the table. And I don’t mean pennies—I mean tens or even hundreds of thousands or millions of dollars a year.
Here’s the thing: most practices aren’t bleeding cash from one major hole. They’re leaking it quietly, invisibly, in ways that seem small until they snowball. A missed code here. A denied claim that never got appealed. A payer contract that hasn’t been touched in five years. And the result? Margins shrink. Stress rises. And groups that should be financially strong start treading water. There’s no hemorrhage. Instead, it’s death by a thousand paper cuts.
The good news is that these problems are almost always fixable. But first, you have to see them. So today, we’re going to walk through five of the most common ways medical groups lose money unnecessarily—and, just as importantly, what you can do about each one.
If you recognize yourself in any of these, know this: you’re not alone. These are common, especially in busy practices where the day-to-day crises take priority. But the practices that tighten these up are the ones that thrive—no matter what the market throws at them.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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We’re kicking off Season 4 of the Medical Money Matters Podcast, and we’re celebrating something big. Over 10,000 downloads. Listeners tuning in from nearly 1,000 cities across the country—and even internationally. And we’re entering our fourth year of episodes. Honestly, that number still stuns me a little. When we launched this podcast, our goal was simple: to help physicians and practice leaders navigate the business of medicine without losing sight of why they went into medicine in the first place.
We wanted to demystify the money side. To have honest, clear conversations about things like revenue cycle, financial strategy, payer policies, and practice independence. We believed then—and we still do now—that when doctors understand the financial side of their practice, they’re better equipped to lead, grow, and stay independent.
And we’re just getting started.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What if I told you that in most medical groups, the person in charge of your financial health might not fully understand half of your revenue?
It sounds dramatic, but it’s true. In countless physician practices and medical groups across the country, the CFO—the Chief Financial Officer—is responsible for the organization’s entire financial picture… except when it comes to revenue cycle. That part? That’s usually considered operations. Or billing. Or someone else’s responsibility.
The problem is, revenue cycle represents money in—the very top of the financial funnel. So if your CFO isn’t actively overseeing how revenue is earned, coded, billed, collected, and followed up on… then who is? And more importantly, what is it costing you?
Today we’re going to explore the hidden—but very real—disconnect between Finance and Revenue Cycle in medical groups. We’ll talk about how this structural divide came to be, what it costs you in real dollars, and what you can do to fix it. If you’re a physician leader, an administrator, a CFO, or a board member, this episode is for you. Because it’s time to bridge the gap—and start treating revenue cycle as a core part of financial strategy.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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There’s a CPT code out there that’s worth about $16 to $20 per visit… and most of you are ignoring it. It’s been right in front of us, since early 2024, and yet week after week, we watch practices leave thousands—sometimes hundreds of thousands of dollars—on the table.
The code is G2211. And if you haven’t heard of it—or haven’t trained your teams to take it seriously—you’re not just missing a code. You’re missing a mindset shift. Today, we’re going to unpack what G2211 is, how it works, why practices routinely miss it, and what it means to treat coding as a strategy—something that drives margin, drives sustainability, and frankly, keeps your medical group from running harder for less money.
But, this episode isn’t just about one code. It’s about a bigger conversation—one that flips the traditional narrative around coding. Because for too long, we’ve taught physicians and administrators that coding is all about compliance. Just don’t get audited. Just stay safe. Just do the minimum. But what if that mindset is costing us millions? What if playing it so safe is actually making your group financially vulnerable?
So let's flip the script. Let’s talk about compliance as the floor—not the ceiling. Let’s talk about coding for opportunity. Let’s talk about G2211 as an example, and why it’s your new best friend.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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I still remember the first time my dad explained his pre‑flight checklist. He shared some of the items with me: “Instruments check. Fuel quantity check. Weather briefing confirmed. Exterior visual check.” It felt almost ceremonial—methodical, purposeful, adding some calm into the midst of what could have been pre-flight chaos. To many people, that might have seemed like just one more routine before taking off, but I saw a man who believed that being prepared wasn’t just a good idea—it was the only way to live and lead.
My dad started flying in the Air Force, and then shifted into work in the commercial space, flying for Western and Delta Airlines over many years, and many hundreds of safe flights, without ever having an incident. He lived his life by checklists, by flow charts, by “if‑then” logic. If the weather changed, then we divert. If engine warning light comes on, then that protocol applies. If communication fails, then alternate channel engaged. His world of aviation taught him that when you have high stakes, when the margin for error is small, preparation isn’t optional. It’s mandatory. And the grace with which he handled that complexity—while still keeping his sense of humor, humility and calm—is one of the greatest lessons I carry with me.
Today I want to pay tribute to him, but also to bring you into his mindset—and to show how that mindset matters hugely in physician practices and medical group operations. Because the same principles of preparation, structure, branching logic and options that keep an aircraft safe on takeoff, cruise and landing also keep a medical practice thriving, resilient and mission‑aligned.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here:
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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In this episode of Medical Money Matters, we sit down with Jon Anderson, AIA, NCARB, AIBC of Anderson Dabrowski to explore the art and science of clinical space design. From timing and budgeting to layout efficiencies and flexible use of space, Jon shares key insights that can transform how medical spaces function—for patients, providers, and staff alike.
Whether you're building new or renovating old, this conversation is packed with practical pearls to help you create environments that truly support better care. Jon can be reached at: janderson@adarchitects.com or via LinkedIn here: https://www.linkedin.com/in/jon-anderson-aia-ncarb-aibc-78578014/. His website is here: https://www.adarchitects.com/
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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When Washington shuts its doors, your practice can’t afford to blink. What happens when Medicare payments slow—or telehealth rules vanish overnight?
Welcome to Medical Money Matters. If you’re like most medical group leaders, your attention is already divided between patients, staff, regulations, and operations. Add a federal government shutdown to that mix, and suddenly you’re facing a silent threat to your cash flow, your staffing, and the systems you count on to deliver care.
Today, we’re breaking down exactly how the current government shutdown affects medical practices—and not just in the obvious ways. We’ll look at how Medicare payments might be delayed, what flexibilities have quietly disappeared, and how you can proactively shield your practice from the ripple effects. Whether you’re a small independent clinic or a large multispecialty group, this episode is designed to help you think clearly and act strategically.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Debt makes most doctors nervous. But what if avoiding financing is actually holding your practice back?
Welcome to Medical Money Matters, the podcast where we tackle the intersection of medicine, money, and management—helping you run your practice like the business it is. Today, we’re diving into a topic that physicians often avoid but can’t afford to ignore: debt and financing for medical practices.
If the very mention of debt makes your stomach turn, you’re not alone. Most physicians are naturally conservative when it comes to money—and understandably so. You’ve been trained to avoid risk. To make decisions based on data, not gut feelings. And let’s be honest: medical school didn’t prepare you for amortization tables or capital structure discussions.
But here’s the thing. Avoiding debt doesn’t mean avoiding risk. In fact, in some cases, avoiding financing might be the most expensive decision your practice can make.
Today, we’ll explore what financing options are available to medical groups, break down the difference between debt and equity financing, and help you think clearly about when—and how—to use capital as a strategic tool. By the end of this episode, you’ll have a framework for making smart financial decisions that support both the clinical mission and the long-term stability of your organization.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What’s the real cost of not growing your practice when the time is right? Spoiler alert: it’s more than just lost revenue.
Welcome to Medical Money Matters. Today’s episode tackles something many practice leaders know they should think about—but often push to the bottom of the to-do list: when and how to scale your medical practice.
Now, if you’re a physician or practice administrator, your day is already full. You’re seeing patients, solving staffing problems, reviewing financial reports, answering portal messages—and probably skipping lunch to do it. So when the topic of expansion comes up, it can feel overwhelming. Unnecessary. Even reckless.
But here’s the truth: in many cases, not growing when your practice needs to can be more damaging than growing too soon. And the impact goes beyond your bottom line. We’re talking about team burnout, patient dissatisfaction, and even harm to your practice’s reputation.
The good news? There’s a path to healthy, responsible growth. One that doesn’t require overextending yourself or guessing your way through the process. That’s what we’re unpacking today.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What if your most complex visits were being paid as basic ones—and no one on your team even noticed?
That’s not a hypothetical. It’s happening right now.
Today we’re talking about something that could be quietly draining your revenue, hurting your bottom line, and going completely unnoticed by your billing team: automatic downcoding of high-level E/M visits. This is a new policy from Cigna, and they're not alone. Other major payers—including UHC—are doing the same thing. And they’re doing it in a way that makes it difficult to detect, hard to fight, and shockingly easy to miss.
If you're a physician, a practice administrator, a billing leader—anyone responsible for the financial health of your practice—this episode is critical listening.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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You've got two leaders at the helm - one knows the medicine, the other knows the business. Sounds like a dream team, right? But what happens when they're not on the same page?
Welcome to Medical Money Matters. Today we're diving into the art and science of clinical-administrative dyads - those essential partnerships that drive medical groups forward. When they work, they create clarity stability, and strength. When they falter, things get messy—fast.
Whether you're a CEO paired with a Chief Medical Officer, a Board President working closely with a Practice Administrator, or you're part of a different leadership pair, this episode is for you. We're going to unpack what makes these partnerships work, what gets in their way, and how to build—or rebuild— a dyad relationship that can truly lead a practice with purpose.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 32.5 hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Picture this: you're finalizing your residency, or you've spent years in practice and you're finally ready to strike out on your own. You have this forward-thinking amazing vision—a practice that reflects how you want to deliver care. A place built for patients, for community, perhaps for innovation. It’s exciting. But here’s the truth: owning your own practice isn’t just about medicine—it’s about running a business. And that means you need a roadmap that’s complete, accurate, and realistic. That means a business plan with a financial pro forma and a timeline you can rely on.
Having that plan isn’t academic. It’s the difference between a dream and an actual launch. With it in hand, finding a banking partner becomes a lot more straightforward. Banks want to see organization, evidence of planning, clarity around costs, revenues, how you get paid, and when you can pay them back. And because starting a medical practice is usually a once‑in‑a‑career experience—or maybe twice at most—working with a seasoned business consultant is essential. This is your big leap—don’t just go it alone.
So, today we’re going to walk through what you absolutely need to build into that startup plan. We’ll talk through how you’ll structure your entity, how you’ll forecast your finances, how contracting, credentialing, HR, and operations all fit together, and why a realistic timeline matters.
To get the free startup checklist mentioned in this episode, please email dave@healtheps.com and he will send it to you.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Join me for a compelling conversation with leadership development expert, Laurie Baedke, FACHE, FACMPE where we unpack what Mentorship, Sponsorship and Coaching can mean to a medical group's bottom line. Laurie draws from her experience as a leadership development program founder, author, and international speaker as she shares with us the reasons why medical groups should double down on developing their teams, and building bench strength.
In a time where margins are being squeezed, regulations are tightening and time is limited, Laurie makes a great case for developing your most precious resource: your people. Laurie can be reached at www.LaurieBaedke.com and on LinkedIn at https://www.linkedin.com/in/lauriebaedke/
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand CME-accredited training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Welcome to the Medical Money Matters Podcast, brought to you by Health e Practices—where we explore smarter ways to manage the business side of medicine, without losing sight of why we’re here: to provide excellent care.
Today’s episode might make you a little uncomfortable—and that’s a good thing. We’re talking about revenue that slips through your fingers every single day. And here’s the truth: if you’re not watching your revenue cycle closely, you’re very likely seeing patients for free and you don’t even know it.
That’s not hyperbole. We’ve seen it over and over again: practices losing thousands, even hundreds of thousands of dollars annually because of small breakdowns—some of which happen before the patient even walks through the door. Today, we’re going to track down where your money might be hiding, and more importantly, how to keep losing money in the future.
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Welcome back to Medical Money Matters. I’m Jill Arena, and I’m so glad you’re here with me for this very special edition of the podcast. Today, I’m beyond excited to introduce something that’s been in the works for over three and a half years—a course that I truly believe can transform the way physicians engage with the business side of medicine.
This is Physician’s Edge: Mastering Business and Finance in Your Medical Practice. It’s an online, on-demand course designed to give you the practical business and financial training that you never received in medical school. And it’s something I created in response to a need I’ve seen over and over again for decades—and more recently, in response to direct requests from many of the graduates of the Physician Leadership Project. They’ve been asking me, “Where can I go to really dig into finance and business at a level that’s relevant to physicians?” And until today, I haven’t had a good answer. But now, I do.
So if you're wondering how this all came to be—why I felt so compelled to put in the time, the resources, and the effort to build something like this—it all goes back to the very first episode of this podcast. In that episode, I shared a hard truth: our medical education system has done an incredible job of training clinicians to be excellent doctors. But it has completely failed to train you for the realities of business. And in today’s healthcare environment, that knowledge is no longer optional. It’s essential.
Medical schools teach you to be the knower of all things. The one with the answers. And that’s exactly what our patients need in the exam room or the OR. But in the world of business, it’s a very different game. Out here, it’s perfectly acceptable—even encouraged—to say, “I don’t know, but I’ll find out.” Unfortunately, that kind of curiosity is often stifled in your training. And that stifling can have real consequences when you're running or participating in a multi-million-dollar practice without the background to support it. You can purchase the course here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical-practice/
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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You walk into the office and feel it right away—something’s off. A nurse is giving the front desk the silent treatment, one of your physician partners is avoiding eye contact, and the clinic administrator looks like they’re about to quit on the spot. And yet… no one says anything. Everyone keeps moving, business as usual.
Sound familiar?
Welcome back to Medical Money Matters, the podcast where we talk about the business side of medicine—without losing sight of the people who make it work. I’m glad you’re here because today we’re diving into something every practice deals with but few want to talk about: conflict.
More specifically, how to have those tough conversations with staff, partners, and even patients—the ones we dread but desperately need to have.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
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Want more formal learning? Check out Jill's newly released course: Physician's Edge: Mastering Business & Finance in Your Medical Practice. 30+ hours of online, on-demand training tailored just for busy physicians. Find it here: https://healtheps.com/physicians-edge-mastering-business-finance-in-your-medical
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Imagine this: It’s July 2026, and your front desk is fielding a wave of calls from patients who've just lost their insurance coverage. Some are angry. Some are confused. And some are simply disappearing from your schedule altogether. At the same time, reimbursements are getting tighter, eligibility verifications more complicated, and your once-predictable payer mix is in freefall.
Welcome to the new healthcare landscape under the One Big Beautiful Bill Act—a sweeping piece of legislation signed into law on July 4, 2025, with far-reaching implications for nearly every medical practice in the country.
In today’s episode of Medical Money Matters, we’re talking about what this bill actually does, how it will affect private practices, and what you—as a medical leader—can do now to position your practice for success.
If you lead a practice, run a medical group, or manage financial strategy in healthcare, this episode is essential listening.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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It’s early August. Your waiting room is half-empty. The phones are unusually quiet. And your front desk staff is asking the question you’ve heard every summer: “Is it always this slow?”
Welcome to the summer doldrums.
If you’ve led or worked in a clinic for any length of time, you know what I’m talking about. The summer months, particularly June through August, often bring a natural lull in patient volume—especially in outpatient settings like primary care, pediatrics, dermatology, and behavioral health.
But what if I told you that this lull isn’t just something to endure—but a strategic opportunity to plan, recalibrate, and even grow?
In today’s episode of Medical Money Matters, we’re exploring how to make the most of slower summer clinic schedules. From measuring capacity to boosting seasonal services, supporting your team, and launching marketing campaigns, we’ll talk about how to turn a seasonal dip into long-term gains.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, more than ever, it is critical for medical group leaders to think like a CEO - adopting business strategy, delegation skills and long term vision that ensures that the practice thrives decades from now.
We are facing industry consolidation, margin pressure, burnout and evolving reimbursement models. That's why leadership born of strategic clarity matters now, more than ever.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Join me for a compelling conversation with national subject matter expert on Revenue Cycle for medical groups, Taya Gordon, MBA, FACMPE, CMOM. She outlines how the revenue cycle department in each clinic needs to come out of the shadows, and into the forefront for physician owners and administrators.
We go through why every clinic should have routine "check-ups" for their revenue, or revenue cycle assessments, and exactly what physician owners and leaders should be looking for in that assessment. She gives several high level examples with national benchmarks, and breaks down more of the language of revenue cycle to make it easy for busy physicians to understand.
Taya can be reached via LinkedIn at https://www.linkedin.com/in/tayagordon/ and via email at: taya@healtheps.com.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today’s episode is a conversation many private practice owners are either having—or avoiding: “Should I sell to private equity?”
If you're a physician-owner, chances are you’ve had at least one conversation with a firm interested in buying your practice. Maybe they promised a lucrative buyout, better back-office support, or rapid expansion. Maybe they positioned themselves as the answer to your administrative headaches.
It all sounds appealing, especially in a challenging reimbursement environment. But here’s the truth: private equity deals are more complicated than they look on paper. There’s what’s pitched, and then there’s what’s really happening inside practices post-sale.
So today, we’re getting honest. This episode is for anyone considering a deal—or just trying to understand what PE involvement could mean for their future. If you’re going through any transition with your practice, our goal is for you to be fully informed up front, and make the best possible decision, so it’s one you’re happy with several years down the road. In considering a deal with PE, there are a lot of moving parts and pieces. We’ll unpack the promises, the pitfalls, and the must-ask questions before signing on the dotted line.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today’s episode is for every physician, administrator, and practice leader who's ever asked themselves: “Should we stay independent, or should we align with a larger system?”
As hospital and health plan consolidation continues and private equity activity in healthcare grows, independent practices are facing unprecedented pressure. But here’s the thing—staying independent isn’t just possible, it’s essential to a healthy, balanced healthcare system. And for many physicians, it’s the key to practicing medicine on their own terms.
So in this episode, we’re going to explore the power, purpose, and playbook for independent private medical practices. We’ll begin with how independents add real value to the healthcare ecosystem. Then we’ll look at why so many physician-owners are choosing to stay independent—even when acquisition offers are on the table. And we’ll close with five high-impact strategies for those committed to thriving in independence.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today I am joined by Tony Andrade, CPA, who is an expert in finance and accounting for medical groups and hospitals. Tony and I talk about financial metrics that are critical for groups to monitor, and about how and when a group might need an audit and the different types of audits that can be used. We touch a bit on embezzlement, and we wrap by talking about private equity investing in medical groups, and where we see the future of financial wellness is for medical groups.
Tony's many years of experience shine through this entire conversation about how to decode the dollars, and keep your group financially healthy.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What if the most powerful medicine we can offer isn’t a prescription, but peace of mind?
For many patients, a visit to the doctor’s office triggers more than just clinical concerns. There’s anxiety. Uncertainty. Sometimes even fear. And not necessarily because of a diagnosis—but because of the entire experience of being a patient in a complex, often intimidating environment. As we said in our last episode, we enter our clinical facilities every day, and the experience is familiar and a bit ho hum for us. Our patients visit us infrequently, and the entire visit can be much dreaded and a huge ordeal.
So, today, we’re stepping into the shoes of our patients and walking through a typical visit—moment by moment—to uncover what raises their stress and what soothes it. You’ll hear how even small shifts in behavior, design, and communication can dramatically impact how patients feel, how they respond to care plans, and how they remember your practice long after they leave.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What’s the first impression your patients get of your practice? Spoiler alert—it’s not your clinical expertise.
It’s not the credentials on the wall. It’s not the sophisticated EHR system you’ve invested in. It’s not even your outcomes data—at least not initially. The first impression starts the moment someone steps through your doors, and it’s rooted in an often-overlooked space: your waiting room.
Or should I say, what we used to call a waiting room.
Today, we’re diving into why this space is far more than a holding area. It’s your front door of trust, a powerful reflection of how you deliver care—and a golden opportunity to reduce anxiety, elevate patient experience, and even boost the financial health of your practice. If it looks tired or outdated, patients might unconsciously assume your care is, too. If it feels cold and transactional, it primes them to expect the same from your providers. And if it’s optimized for comfort, clarity, and calm, it sets the tone for an experience and a relationship grounded in trust.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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What would happen if we valued our patients' time as much as they value ours?
Take a moment with that question, because it’s not rhetorical. It's the starting point for a profound shift in how we deliver care, structure operations, and engage with our communities. In a healthcare system increasingly shaped by convenience, accessibility, and consumer expectations, the simple act of respecting time—your patients’ time—can become the differentiator that sets your practice apart.
Today, we’re diving deep into the operational habits that quietly waste our patients’ time, the unspoken messages we send when we do so, and how you can create a culture that flips the traditional hierarchy—putting patient experience and efficiency front and center. This isn’t about being fast and transactional. It’s about being thoughtful, intentional, and human.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today’s episode is about something that’s often misunderstood in medical groups—but is more critical than ever: your brand.
Branding isn’t just for Madison Avenue. It’s not just for Nike, Apple, or national hospital chains. In today’s healthcare landscape, branding is a core part of your strategy. It’s how patients find you, how talent decides to join you—or not—and how your community understands who you are and what you stand for.
Let’s set the record straight right at the top: branding isn’t about logos or color schemes. It’s about trust. It’s about identity. And it’s about the reputation you earn, both in your clinical work and in how your organization shows up every single day.
And in a world where patients and top providers have more choices than ever, your brand may be your biggest untapped asset.
So today, we’re diving into why your reputation is no longer just a byproduct of your work—it is the work, and how you can intentionally build a brand that not only attracts patients but brings in aligned, mission-driven team members too.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today’s guest is Adrienne Lloyd, MHA, FACHE—founder and CEO of Optimize Healthcare, where she helps medical organizations build empowered teams and sustainable operations without burnout. With over 20 years of experience, including executive leadership roles at the Mayo Clinic and Duke Health, Adrienne brings a deep understanding of what makes healthcare systems thrive. She’s also the creator of the Day Zero Blueprint™, a transformative framework for leaders looking to reset their strategy, culture, and execution. Adrienne is a nationally recognized speaker, coach, and host of MGMA’s Women in Healthcare podcast, where she champions authentic leadership and systemic change.
She and I discuss a multitude of leadership topics including lean and Six Sigma, leading change and turnarounds and financial literacy for physicians and clinicians. She shares from her many years of experience in running medical groups and consulting to them in her practice.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today we’re going to talk about something that’s become more than just a buzzword—it’s become a mandate.
Innovate or die.
That might sound dramatic, but in healthcare, it’s reality. With rapidly shrinking margins, increasing administrative burdens, staffing shortages, and an ever-changing technological landscape, standing still is the fastest way to fall behind. And yet, so many medical groups are still relying on outdated processes, inefficient systems, and legacy thinking.
Today, we’re exploring three companies that are shaking things up—in a good way. These aren’t just startups with cool logos. These are game-changing platforms solving very real problems that medical groups face every day.
We’ll look at Beginly Health, which is completely reimagining physician recruitment with a platform that functions more like a dating app than a traditional recruiter. Then we’ll turn to Neon Health, an AI-driven solution that tackles one of the biggest bottlenecks in care delivery—prior authorizations. And finally, we’ll look at Rivet Health, a powerful denial management tool that’s helping revenue cycle teams stop leaving money on the table. We’ve worked with each of these companies, and they all have innovative leadership teams, and smart solutions for medical groups.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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In this episode, I am joined by Kristi Olsen, Founder & Chief Strategy Officer at Beginly Health, an innovative new digital platform for physician recruitment. Kristi has a wealth of knowledge in the physician recruitment space, having successfully recruited hundreds of physicians for a regional health system for the first many years of her career. This episode is critical, as recruitment is one of the things we hear repeatedly from administrators, physician owners and CEO’s as a pain point.
Kristi and I discuss the use of technology in recruitment, the demographics and communication styles of the generation of physicians coming out of residency now, and how medical groups can position themselves to be successful with recruiting and retaining high quality physicians. Kristi's company, Beginly Health is here: https://beginlyhealth.com/employers and you can reach Kristi at: kristi@beginlyhealth.com.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today we’re getting serious about something that silently chips away at your revenue, frustrates your staff, and leaves your bottom line looking weaker than it should be: claim denials.
Because here’s the truth: the average practice loses thousands—sometimes hundreds of thousands or even millions—each year to preventable denials. But these aren’t just billing department headaches. They’re indicators of broken processes that are costing you real money. And, in many cases, physician owners are completely unaware of how much money their practice is actually losing. We see a lot of groups where the billing team is resigned to having to write off claims, rather than doing the work to create systems and workflows to maximize collections. Billers are either tired, overworked, or simply lazy, and wind up quietly writing off thousands (if not millions) of dollars because it all seems too difficult, or they’re not incentivized to figure it out.
Don’t get me wrong – the insurance industry is incredibly complex, and billing rules and denial reasons frequently seem completely illogical. Many of them are. And, I would assert that as a hard-working physician, you should still get paid.
So, in today’s episode, we’re going to walk through the top 5 most common reasons your claims get denied. Then we’ll look at operational fixes for each one—concrete changes you can make in your practice to stop the revenue leaks. I’ll also estimate how much your practice can recoup by addressing each issue. From there, we’ll talk about what it takes to build a high-performing billing team with strong leadership and standardized workflows. And finally, we’ll talk KPIs—the key metrics you should be watching—and wrap up with some ideas for incentive plans that will keep your revenue cycle team motivated and focused.
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Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today’s topic hits home for just about every medical practice out there: EMRs. They’re the systems we love to hate—and sometimes just outright hate. But here’s the thing: many practices are sitting on a goldmine and don’t even realize it. Instead of scrapping your current EMR and spending hundreds of thousands of dollars switching, what if you could get a major upgrade simply by using what you already have?
Many medical groups only use about 30–40% of their EMR's capabilities. That means up to 70% of the tools you need to work smarter, not harder, are already right there—waiting for you to harness them. Today, we’re diving into the steps you can take to give your EMR a full makeover, optimize both your business office and clinical workflows, and most importantly, get you and your team out of the EMR quicksand and back to focusing on patient care.
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Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Dr. Nandita Gupta is a physician executive and a Chief Medical Officer at Peace Health, a faith-based not-for-profit health center serving Oregon, Washington & Alaska. She is a practicing cardiologist and advocate for leadership development and a thought leader on Executive Presence. She has 25 years of clinical experience and nearly 2 decades of healthcare leadership experience as Chief of Medicine, Chief of Cardiology, Cardiovascular service line director, Associate CMO and now CMO. She has been recognized as a top cardiologist in the Portland Monthly magazine for many consecutive years, and is a recipient of the Oregon Medical association’s excellence in Health Equity award. She is a coach, mentor and a leader.
We discuss the importance of reading the room, the differing facets of executive presence, and how to develop it as a leadership skill that is especially critical for physicians, as none of this is taught in medical school. She also discusses the differences between clinical skills and leadership skills and how physicians and administrators can mindfully and intentionally develop their executive presence.
Dr. Gupta can be reached at: https://www.linkedin.com/in/nanditacgupta/ or via email at: cnandita@gmail.com.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Welcome back to the podcast where we dig into the business realities of medical practice—from strategy to staffing to leadership and beyond. If you’re part of a medical group that’s ever been through a merger—or even just considered one—today’s episode is going to hit close to home.
We’re diving into a topic that doesn’t always make the due diligence checklist, but it absolutely determines the long-term success or failure of any group merger: culture.
You’ve probably heard the old Harvard Business Review quote: Culture eats strategy for lunch. That line’s been floating around boardrooms for decades now. And it’s never been more relevant than in healthcare—especially when two or more medical groups merge.
Because here’s the truth: You can have the best financials, a perfect legal structure, a slick shared EHR, and a promising growth strategy. But if the cultures of the merging groups don’t align—or worse, actively clash—none of that matters. Your strategy won’t survive the day-to-day behavior of people who don’t trust each other, don’t communicate well, and don’t feel seen in the new reality.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today we’re diving into a topic that’s often whispered about—but rarely addressed head-on. In every medical group, there’s a silent script running behind the scenes. One that influences decisions, leadership roles, and even day-to-day operations. It’s not in your bylaws. It’s not in your policy manual. But it definitely impacts your group’s future.
We’re talking about the politics of practice. The power dynamics. The unspoken rules of leadership that determine who really holds the keys in your organization.
Understanding these dynamics isn’t about manipulation—it’s about mastering the art of influence, alignment, and strategic leadership. Because here’s the truth: ignoring the political landscape of your group doesn’t make you noble. It makes you vulnerable.
So in this episode, we’re going to unpack:
- What office politics actually look like in the context of medicine.
- The high cost—financial and cultural—of not understanding how the game is played.
- Why medical groups often have a unique cocktail of big egos and low EQ.
- And most importantly, how to lead in a way that cuts through the noise and creates a culture free of political mayhem.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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You get what you measure. That’s the truth—whether we’re talking about healthcare, business, or even personal habits. In medical group management, this couldn’t be more important. The KPIs you choose to track will inevitably shape your decisions, your focus, and the behavior of your teams. Measure the right things, and you’ll drive alignment, efficiency, and growth. Measure the wrong things—or worse, measure nothing at all—and you’ll find yourself making decisions in the dark.
Today, we’re diving deep into the world of KPIs—Key Performance Indicators—and what you should really be tracking in your medical group. If you’re a physician leader, a practice administrator, or part of the C-suite in a private or hospital-affiliated group, this episode is for you.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Join me for this engaging conversation with David Womack, President and CEO at the Practice Management Institute, where he has been leading their operations for 34 years. David is an expert in the field of training within the healthcare space, and he walks us through the need for a strategic training plan, and how that commitment needs to come from the physicians first.
Practice Management Institute offers training and certification programs for medical office professionals, covering essential topics such as medical coding, office management, and compliance. PMI’s programs are designed to enhance the skills of healthcare administrative staff and help them navigate the complexities of today’s healthcare industry.
We talk through different learning styles, how training has evolved over the years, and how things changed radically as a result of the pandemic. For more information on PMI, visit pmimd.com. David can be found at: https://www.linkedin.com/in/davidtwomack/ and via email at: info@pmimd.com.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Welcome to this episode, where we’re diving deep into a topic that could make or break the future of your private practice: financial strategy. If you’re a physician, practice manager, or administrator trying to navigate shrinking reimbursements, rising costs, and the ever-changing healthcare landscape, this episode is for you.
We’re going to talk about real financial solutions to help private practices stay independent—because here’s the truth: The cost of not addressing your financial health is enormous. It doesn’t just impact your revenue; it affects your staff, your reputation, and the overall well-being of your team.
Too many practices wait until they’re in crisis mode before taking a hard look at their financial strategy. But by then, options are limited. Physicians end up overworked, employees burn out, and the patient experience suffers. The best time to plan for financial sustainability is before you’re forced to—and that’s exactly what we’re going to tackle today.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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I am joined for this episode by Eric Gonzales, Senior Vice President and Healthcare Market Director for Umpqua Bank. We talk about how a banker can (and should) be one of the trusted advisors that physicians call upon when planning for new things, whether it is a new partner, a new service line or a real estate purchase.
We talk about different types of financing available and Eric details the process for applying for financing and how best to prepare. He outlines how supportive and synergistic your relationship with your banker should be, and what to look for as you seek a banking partner for your practice.
Eric can be reached via email at: ericgonzales@umpquabank.com and via LinkedIn at: https://www.linkedin.com/in/ericgonzales/
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we’re tackling one of the biggest stressors in medical practice ownership—cash flow instability.
If you’ve ever found yourself wondering why your revenue fluctuates so much, why some months feel like you’re drowning in expenses while others feel just fine, or why no matter how hard you work, the financial security of your practice always seems uncertain—this episode is for you.
Here’s the hard truth: many medical groups are riding a financial rollercoaster, completely at the mercy of insurance reimbursements, seasonal slowdowns, and shifting regulations. And the worst part? Most physicians were never taught how to avoid it. They went to medical school to learn how to practice medicine—not run a business.
But the good news? There are practical solutions that can stabilize cash flow, reduce financial stress, and ensure a thriving, resilient practice. And it all starts with diversifying your revenue streams.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Welcome to today’s episode, where we’re going to talk about something that isn’t fun to think about but is absolutely essential if you own or manage a medical practice: internal controls to prevent embezzlement.
Now, before you think, “Oh, that’s not something I need to worry about,” let me hit you with some numbers. The Medical Group Management Association (MGMA) estimates that 83% of medical practices will experience employee theft at some point. Eighty-three percent. That means if you own or manage a practice, the odds are not in your favor. The Association of Certified Fraud Examiners reports that the median loss in healthcare fraud cases is $100,000, and many of these thefts go unnoticed for years—sometimes a decade or more.
Let’s put that in perspective. Imagine working hard every day, treating patients, managing staff, and keeping your practice running, only to find out that over the years, a trusted employee has been skimming money right out from under you. It happens all the time. And it happens to smart, successful, well-run practices.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Join me for an informative conversation with Compliance Guru, Jodi Faustlin. She has spent many years running medical groups, and realized that compliance was one of the biggest opportunities for improvement and action. So, she has decided to devote her career to working with medical groups on this important endeavor.
We talk through several lessons she's learned over the years, along with some easy steps that physicians can take to get their compliance house in order. We stay focused on why compliance is an opportunity for medical groups, and how it's much like doing the Cha Cha!
We’re delighted to have Jodi as part of our Senior Consulting team at Health e Practices and I’m excited that we get to have this conversation today. Jodi can be contacted at jodi@healtheps.com or https://www.linkedin.com/in/jodi-faustlin/.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we’re talking about something that affects every medical practice, yet often goes unaddressed: trust—or more specifically, the trust deficit between patients and their healthcare providers.
Trust is the foundation of healthcare. Patients trust us with their health, their fears, and sometimes even their lives. But what happens when that trust starts to erode? What’s the cost of not addressing a growing sense of skepticism among patients? And why do so many physicians and practice leaders avoid confronting these issues?
We’ll break it all down today. We’re going to explore how a trust deficit develops, the hidden financial and emotional costs of ignoring it, and most importantly, what you can do to rebuild and sustain trust in your practice.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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If you’re feeling like your team is running on fumes, drowning in inefficiencies, and barely keeping up with the daily demands of patient care, you’re not alone. The challenge of balancing efficiency with staff well-being is real.
But here’s the thing: optimizing workflows isn’t just about working faster—it’s about working smarter. A well-run practice doesn’t just happen. It’s designed. And when workflows are neglected, the damage is real—burned-out employees, frustrated patients, lost revenue, and a practice that feels chaotic instead of controlled.
Too often, physicians and administrators assume that inefficiencies are just “part of the job” or that fixing them will take more effort than just pushing through. But the truth is, inefficient workflows are costing your practice—financially, emotionally, and operationally. The good news? It doesn’t have to be this way.
In today’s episode, we’re breaking down why poorly designed workflows are tolerated when they should be completely rethought. We’ll dive into the hidden costs of inefficiency, the impact on patient care and staff morale, and, most importantly, the solutions—because you can design a practice that runs smoothly without running your team into the ground.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Welcome to this episode of the Medical Money Matters podcast. I’m so glad you’re here, because today we’re diving into a topic that impacts every medical practice—whether you’re a solo provider or part of a large group. Patient retention. If you’ve ever wondered why patients leave, what it costs your practice when they do, or how to build a loyal following in a competitive market, you’re in the right place.
Here’s the reality: healthcare has changed. Patients have changed. Today, patients treat their medical care much like any other commodity. They’ll switch providers at the slightest provocation—maybe a rude receptionist, a long wait time, or even just a slightly more convenient option down the street. And when they leave, the costs can be enormous—not just financially, but emotionally. A revolving door of patients can wear down your staff, damage your reputation, and even hurt the overall wellbeing of your team.
But here’s the good news: it doesn’t have to be this way. You can build loyalty. You can create an environment where patients stay, not because they have to, but because they want to. And when you do, it benefits everyone—your patients, your team, and your practice.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we're diving into a topic that’s transforming the way healthcare practices grow and thrive: the digital front door. In a world where convenience and technology reign supreme, staying ahead of the curve isn’t just about embracing change; it’s about survival. Patients today expect seamless, efficient interactions with their healthcare providers, and the costs of not keeping up with these expectations can be enormous—financially, reputationally, and even in terms of team morale.
Let’s start by exploring the costs of falling behind. Imagine this: a patient tries to book an appointment with your clinic. They navigate a clunky website, struggle to find the right contact information, and after 15 minutes of frustration, they give up and move on to another provider who offers online scheduling. You’ve just lost a potential patient before they even stepped through the door. These kinds of inefficiencies add up, and over time, they can erode your practice’s bottom line.
But it’s not just about money. Practices that rely on outdated processes often experience a cascade of negative consequences. Staff members become overwhelmed, trying to compensate for inefficient systems with manual workarounds. Morale dips, turnover increases, and the overall patient experience suffers. A disorganized practice leads to longer wait times, missed follow-ups, and dissatisfied patients who are quick to share their negative experiences online.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we’re going to tackle an issue that’s been a thorn in the side of so many practice owners and administrators: hiring, and not only hiring, but hiring your dream team!
Let me guess—you’ve said it before, maybe even this week: “It’s so hard to find good help these days.” It’s a sentiment we hear constantly, and one that can feel incredibly frustrating. Staffing challenges can lead to burnout, inefficiencies, and even affect patient care. But here’s the thing: What if we could shift that narrative? What if, instead of lamenting how difficult hiring is, we focused on building a high-performance dream team?
Imagine a team that’s skilled, motivated, and aligned with your practice’s mission. A team that not only reduces your stress but elevates your practice’s reputation and makes your patients feel cared for in every interaction. That’s the goal we’re aiming for today. By the end of this episode, you’ll have a roadmap to take recruiting to the next level, overcome common obstacles, and start building a team that’s more than just functional—it’s exceptional.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Compensation isn’t just about money—it’s about value, recognition, and culture. It’s no wonder it’s one of the most emotionally charged topics in any medical group. Today’s topic is one that often stirs strong emotions: physician compensation. Designing an effective pay model is one of the most challenging tasks for any practice leader. Why? Because pay isn’t just a number on a paycheck—it’s deeply tied to how we view our contributions, our worth, and our role within the group.
For administrators and CEOs, tinkering with compensation plans can feel like stepping into a minefield. It’s no exaggeration to say that changing pay structures is often a career-limiting move. The stakes are high, and missteps can alienate staff, create resentment, or even lead to turnover. Yet, despite the challenges, compensation is one of the most powerful tools a group has to align behavior with its goals, build a cohesive culture, and drive growth.
In this episode, we’ll explore why compensation is such a sensitive issue, how leaders can thoughtfully approach changes, and what it means to design a plan that reflects your group’s culture and values.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we’re exploring a topic that’s top-of-mind for many practice leaders: workforce optimization. Specifically, how can strategies like offshoring, artificial intelligence, and robotic process automation help you future-proof your workforce while driving down costs and increasing efficiency?
Did you know that workforce costs account for nearly 60% of total expenses in most medical practices? What if there was a way to cut those costs while improving efficiency?
Here’s the reality: in most medical practices, workforce costs account for the majority of expenses. Salaries, benefits, overtime—it all adds up fast. But what if there were ways to significantly reduce those costs while still delivering excellent care and support to your patients? That’s exactly what we’re going to explore today.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we’re diving into one of the most transformative changes in healthcare: the shift to value-based care. It’s not just a buzzword—it’s a movement that’s reshaping how medical practices operate, get reimbursed, and deliver care.
Picture this: a tale of two clinics in the SAME city. One is thriving under a value-based care model, consistently earning incentives and providing excellent patient outcomes. The other is stuck in the old fee-for-service world, struggling to maintain financial stability, with overworked staff and declining patient satisfaction and declining reimbursement. The difference? One embraced change; the other resisted it.
The truth is, value-based care isn’t going away. It’s the future of healthcare, and failing to adapt doesn’t just cost money—it can harm your team, your reputation, and your long-term viability. Today, we’re going to explore why this shift is so important, the risks of ignoring it, and how practices of any size can successfully transition to a value-based model.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we’re talking about a discipline that every practice needs but too few truly master—budgeting. Think of your budget as the GPS of your practice’s finances. Without it, you’re driving blind, hoping to reach your destination but constantly at risk of wrong turns, delays, or running out of gas altogether.
A budget is more than numbers on a spreadsheet. It’s the roadmap for your practice, helping you prioritize resources, stay financially stable, and make smart, informed decisions. Let’s start by exploring why a budget is so critical and how it can guide your practice like a GPS guides your car.
When you’re using a GPS, you know your destination, you know the best route to take, and, just as importantly, you’re warned when you veer off course. That’s what a budget does for your practice. It sets clear financial goals, outlines how to get there, and helps you course-correct when things don’t go as planned. One key tool for staying on track is a monthly financial review with your board or leadership team.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Join me for a fascinating conversation with Josie Van Scholten, Managing Partner of Valenta, a global company specializing in offshoring, AI and robotic process automation. Josie is a recovering practice administrator, and focuses on working with medical practices to future proof their workforce. She and I discuss how offshoring works, how best to partner with companies like Valenta, and what opportunities there are for medical practices with offshoring.
We also touch on technology use of AI and RPA for medical practices to assist with shoring up the workforce given the ongoing shortages of talented medical support staff.
Josie can be found on LinkedIn at: https://www.linkedin.com/in/josie-van-scholten-420650139/ and Valenta can be found here: https://www.linkedin.com/company/valenta/ Josie can be reached via email at: josie.vanscholten@valenta.io
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today’s topic is one I know will resonate with many of you: the paradox of needing to spend money to make money. It’s a concept that’s often discussed in the business world, but it can feel especially challenging in the context of a medical practice. Why? Because for most physicians, business training wasn’t a part of the curriculum in medical school. And yet, you’re expected to make significant financial decisions that could affect not only the practice’s bottom line but also patient care and team morale.
So, how do you navigate this? How do you decide when to spend, how much to spend, and whether an investment is truly worth it? Today, we’ll break that down. We’ll explore some critical financial tools, such as break-even analysis and return on investment calculations, discuss the costs of capital, and walk through a real-world case study of an OB/GYN group making a big purchase decision. By the end of this episode, I hope you’ll feel more confident about approaching these decisions in your own practice.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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In this episode, we’re tackling an issue that every medical group, big or small, has faced: managing competing priorities while staying true to your strategic plan. This topic hits home for so many of us because the very nature of healthcare—fast-paced, dynamic, and unpredictable—makes it difficult to juggle everything effectively. But what happens when you’re also trying to stay aligned with a strategic vision?
For medical groups, managing competing priorities can be especially challenging because we’re not just dealing with external pressures, but also the internal dynamics of physician leadership teams. Every leader comes with their own perspectives, ideas, and passion projects. And often, each person feels like their idea is the one that deserves time, attention, and resources. This makes sense—physicians are problem-solvers by nature. They see an issue and want to fix it. But when every idea feels urgent, and every project is deemed critical, how do you decide what truly deserves a place on the agenda?
We’ll explore how to keep your strategic plan alive and actionable, manage new priorities as they arise, and create an organizational culture that prioritizes focus without stifling innovation. By the end of this episode, you’ll have tools to manage competing priorities without derailing your strategic plan—or your leadership team.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Welcome back to Medical Money Matters! It’s hard to believe we’ve reached the end of our second season. What a journey this has been, and as we head into this season of thanks-giving, I want to take a moment to reflect on many things that have carried us through these first two years of episodes.
First and foremost, thank you to you, our listeners. Your loyalty, support, and enthusiasm have been nothing short of incredible. It’s because of you that this podcast exists and thrives. Every time you tune in, share an episode, or tell a colleague about us, you help spread the knowledge and insights we work so hard to deliver. Knowing that these conversations are making a difference in the way you run and lead your practices is beyond rewarding.
It’s inspiring to hear your stories—how an idea from a guest resonated with you, how a tip we shared helped improve efficiency, or how the discussions here encouraged you to rethink an approach. Your engagement and feedback fuel this podcast and remind us why we love producing it. Thank you for sharing your journeys with us.
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Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we’re diving into a critical topic that’s only becoming more urgent as cyber threats grow: Is Your Cyber Incident Response Plan Up to Snuff?
Now, if you’re a physician running or managing a practice, you might think cybersecurity isn’t something you need to worry about daily. Think back to March of 2024, which saw the Change Healthcare Cyberattack. You may be thinking, “Change is a large organization, and I don’t have to worry as much as they do.” But in today’s environment, all healthcare practices are prime targets for cyberattacks, and a lack of preparation can have devastating consequences. In fact, according to recent studies, the healthcare sector has one of the highest rates of cyberattacks among all industries, with massive financial and reputational impacts following even a single breach.
So today, we’re going to cover the essentials of creating a solid Cyber Incident Response Plan—or CIRP for short—and why every practice, from small solo operations to large multi-physician groups, needs a plan in place. We’ll talk about the unique vulnerabilities that come with running a healthcare practice, especially as it grows, and the serious fallout that can follow a cyber incident. I’ll also offer some guidance on building a strong cybersecurity policy and show you how to protect your practice, your patients, and ultimately, your reputation.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today, we're diving into a topic that might be affecting your practice more than you realize: Is Your Office Manager Living the Peter Principle? Now, you might be wondering—what is the Peter Principle? And how could it apply to my medical practice? Let’s break it down.
The Peter Principle is a concept first described by Dr. Laurence J. Peter in his 1969 book, The Peter Principle: Why Things Always Go Wrong. It states that employees in a hierarchy tend to rise to their "level of incompetence." In other words, they get promoted based on their performance in their current role until they reach a position where they’re no longer effective.
In the context of a medical practice, this principle can have significant repercussions. Picture your Office Manager, someone who has been with your practice for years. They’ve handled scheduling, billing, and HR—wearing multiple hats as your practice grew from just a couple of physicians to a bustling team. But as the demands increased, their skill set may not have evolved as quickly. Suddenly, they’re managing tasks beyond their capabilities, struggling with strategic planning, advanced budgeting, or navigating complex regulations. That's the Peter Principle at play.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today’s topic is one that can be hard to think about but is crucial for anyone managing a practice: embezzlement. We’re calling today’s episode “Meet the Four Embezzlers Lurking in Plain Sight: A Guide for Savvy Physicians.” Why focus on this? Well, physician practices have unique vulnerabilities that make them especially appealing targets for embezzlers, and the impact of financial theft goes far beyond just the dollars lost.
Imagine this: a small family medicine practice, tight-knit team, trusted office manager who’s been with the clinic for years. But behind the scenes, small amounts of money are disappearing month by month. Sometimes, it’s cash payments that never make it to the deposit, or maybe the credit card bills include strange charges that no one noticed—until it’s too late. By the time the theft is discovered, thousands of dollars are gone, patient trust is damaged, and morale among staff hits rock bottom. For more than 82% of practices, unfortunately, this story isn’t hypothetical.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Today we're thrilled to bring you a very special episode. This marks our 100th episode! Yes, we’ve hit a milestone, and I just want to take a moment to thank all of you, our loyal listeners, for tuning in, sharing feedback, and helping us grow this incredible community of healthcare professionals and administrators.
It’s been an amazing journey, filled with insightful conversations and plenty of learning along the way. And on that note, given that we’re here in our 100th episode, we are drawing some timeless wisdom from Benjamin Franklin. You’ve probably heard the old saying, “An ounce of prevention is worth a pound of cure.” That quote is attributed to him, and it holds as much relevance today as it did back then—especially when it comes to running a successful medical group.
Now, while Franklin may have been talking about fire prevention, the message is clear: It’s always better—and often more cost-effective—to prevent problems before they arise rather than scrambling to fix them after the fact. And that’s what we’re going to explore today—how proactive, preventive strategies can protect your practice, improve patient outcomes, and ultimately save you money and stress in the long run.
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Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Given that this is Episode 99, which is a number that signifies growth and the ending of one era and the beginning of another, it seemed an opportune time to talk about recognizing the signs of growth in your practice and how to plan for it effectively.
As healthcare providers, we often find ourselves so focused on patient care that we may overlook the subtle indicators of growth within our own practices. Whether you’re a solo practitioner or part of a large group, understanding when your practice is on the verge of growth can be a game changer.
In this episode, we’ll explore three distinct growth stages: small practices with one to three physicians, medium-sized practices with eight to ten physicians, and larger practices with twenty-five or more physicians. Each stage presents its own set of challenges and opportunities. Our goal today is to help you recognize these growth signs early on and equip you with practical strategies for operational, financial, and leadership considerations that are crucial for physician owners.
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Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
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Welcome to episode 98.6, where we explore an idea that runs deeper than just managing patient care or handling office logistics. We’re going to talk about what it means to be “normal” in a medical practice. Now, most of us are familiar with the concept of 98.6°F as the “normal” temperature for a healthy human body. It’s become a standard—something we rely on to tell us that things are functioning the way they should be. But when it comes to running a medical practice, what does “normal” look like? Is there even such a thing?
Just like our bodies, a medical practice has its own baseline—its own “normal” temperature, so to speak. It’s the state where things are steady, functional, and predictable. That doesn’t mean everything is perfect, but the systems and people in place keep things running smoothly. For a practice, this might mean staff working efficiently, patients coming in and out on schedule, systems operating as expected, and the day’s flow moving along without too many surprises. But just like in our bodies, even a small disruption—something as simple as a glitch in the scheduling system or a team member calling out sick—can throw off the balance.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Welcome to today’s episode, where we’re diving deep into one of the most important but often overlooked aspects of running a successful medical group: building a positive, intentional culture. You’ve probably heard the phrase, “Culture eats strategy for lunch”—and if you haven’t, you’re about to understand why that idea is so critical, especially in healthcare.
Now, what do we mean by culture in a medical group setting? It’s not just about the company picnics, coffee in the break room, or inspirational quotes on the wall. As we reviewed in episodes 27 and 36, culture is the shared values, behaviors, and communication styles that shape the way everyone in your organization works together, makes decisions, and ultimately cares for patients. In short, culture is the how behind everything you do.
Even the best strategy for improving patient care, cutting costs, or expanding services can collapse under the weight of a toxic or unintentional culture. Why? Because culture sets the tone for how effectively—or ineffectively—a strategy will be implemented. If a medical group has a strong culture of accountability, trust, and respect, new initiatives tend to thrive. But if the culture is fragmented or dysfunctional, even the most brilliant strategy won’t stand a chance.
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Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today, we’re diving into a topic that doesn’t always get the attention it deserves: trusted advisors and why your practice needs them. Running a medical practice isn’t just about seeing patients—it’s also about making smart business decisions. And sometimes, those decisions require expert advice. So, whether you’re just starting your practice or you’ve been in the game for years, having the right advisors by your side can be the difference between struggling to stay afloat and thriving. We talk about what trusted advisors do, why they’re essential, and how to build a team of advisors who truly understand the healthcare landscape.
At its core, a trusted advisor is someone who brings deep expertise and offers strategic guidance tailored to your specific needs. Unlike a vendor or a consultant who might just complete a task for you, a trusted advisor is more of a long-term partner. They help you anticipate challenges, seize opportunities, and avoid mistakes.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
The old adage goes, "The best time to buy real estate is any time before today," and this is what we explore in our conversation about real estate investing for physician groups in my conversation with James Winchester of CMAC Partners. James works with physician groups all over the country on financing, refinancing, structuring and governing all manner of physician owned properties. Whether you're currently an owner looking to refinance or restructure your investment, or if you're pondering the purchase of a facility or a piece of land, this episode is for you!
Join us for an informative discussion of pros and cons of renting vs. owning, some potential pitfalls, and some major success stories. James demystifies some complex real estate topics, and has sound advice for our whole audience. James can be contacted via LinkedIn at: https://www.linkedin.com/in/james-winchester/ and CMAC Partners can be found here: https://www.linkedin.com/company/cmacpartners/posts/?feedView=all
and: https://cmacpartners.com/
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we’re exploring a topic that every practice has to confront at some point: should you handle critical services in-house or outsource them? It’s a key decision that can make a huge difference in how your practice operates, the quality of care you provide, and, of course, your bottom line.
And, a note about today’s episode - as a consultant, it would be easy for me to say, “Outsource everything!” As that’s the way we make our money. But, I can see that in many cases, outsourcing doesn’t make sense, and I’m interested in an even-handed review of the pros and cons.
We’ll be breaking this down into a few key areas. First, we’ll look at the services most commonly outsourced by medical practices. This includes IT, revenue cycle management, human resources, marketing, and more recently, fractional CFO services and even long-term leadership roles, like hiring a consulting group to provide ongoing management. After that, we’ll compare the pros and cons of keeping these services in-house versus outsourcing them to external vendors or consultants.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today, we’re going to explore a topic that’s both financially lucrative and operationally challenging for physician practices: Workers’ Compensation and Motor Vehicle Accidents, or MVA, as lines of business.
Now, if you’re a physician or an administrator managing a medical practice, you know that these two areas can represent significant revenue opportunities. But they also come with their own set of challenges—more paperwork, working with adjusters from various insurance companies, and longer collection times, to name just a few.
In this episode, we’re going to break down these challenges and discuss strategies to optimize your practice's financial performance when handling Workers’ Compensation and MVA cases. We’ll also compare these lines of business with traditional fee-for-service arrangements and explore how you can leverage them to maximize your practice's revenue. So, whether you're currently accepting Workers’ Compensation and MVA cases or considering it, tune in. We’ve got a lot to cover.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
What is a Mastermind Group? This week, I visit with Shandy Welch, FNP, PCC to learn about the Mastermind Groups that she facilitates, and to talk about the benefits of joining one. Shandy shares generously from her many years of executive coaching and running Mastermind Groups about what to expect, and the results she's seen over the years.
Physicians and healthcare executives are increasingly joining formal Mastermind Groups to take their performance to the next level. Join us for this informative conversation to learn more.
Shandy can be found on LinkedIn at: https://www.linkedin.com/in/shandy-welch-fnp-pcc-76a353aa/
and on the web at: https://www.fresheyes.solutions/
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today’s topic is something every practice owner and administrator should be familiar with: Continuous Quality Improvement, or CQI, and the "alphabet soup" of improvement methodologies that come with it, like PDSA, Six Sigma, Lean, and FMEA.
You might be thinking—great, more buzzwords. But the truth is, these concepts have the potential to make a huge impact on the way your practice operates. Whether you’re trying to improve patient outcomes, streamline your operations, or reduce costs, CQI offers a structured, data-driven way to get there. And as physicians and healthcare leaders, you’re already equipped with the skills to succeed using these methods.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, I’m joined by Andrew Harding, national revenue expert and co-founder of Rivet Health, a software company that was created to be the healthcare revenue cycle acceleration platform.
We discuss how and why physicians should look to accelerate their revenue cycle and what technology is available today to support that work. Andrew shares from his long career in revenue cycle and he talks about Rivet’s various products and the results physicians should expect from good technology. We discuss how interfaces have changed and evolved over the years, and what to look for in a technology partner.
Andrew can be followed on LinkedIn here: https://www.linkedin.com/in/randrewharding/
Rivet Health can be found here on LinkedIn: https://www.linkedin.com/company/rivethealth/
And on the web at: www.rivethealth.com
Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Insurance contracting got you down? Check out our Contracting Visualizer tool – you can use it to calculate the EXACT impact of that new contract on your cashflow: https://healtheps.com/contract-visualizer/
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Enjoying the podcast content, and want more? Check out Medical Money Matters’ Content Website, chock full of tools and ideas to help you run your practice more effectively. This includes full podcast episodes, sample job descriptions, financial tools and templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we’re covering a topic that can transform the efficiency and effectiveness of your clinic: tech add-ons for your Electronic Medical Records system. When we select an EMR, we frequently assume that it will handle everything for us. And, as we “move in” and start to really use the product, we can identify some things it doesn’t do.
For this episode, we’ve drawn from some of the best-selling add-on products on the AthenaOne Marketplace, although most of these products integrate with multiple different EMR platforms. We’ll be discussing their costs, benefits, and sharing case studies to highlight their best uses across various subspecialties. And, we should note that we don’t have commercial relationships with any of these companies, they simply came up on our web search of best in class products. We hope that you’ll find this thought provoking as you consider the functionality that is available out there today to enhance your EMR.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we’re diving into a topic that’s sparking a lot of conversation in the healthcare community: the incorporation of retail components into outpatient clinics. We'll explore the traditional views that often see retail as "tacky," the benefits of adding retail services, and the opportunity costs of not setting them up. Let’s get started!
To begin, let’s take a look at the traditional perspective on retail within clinic settings. Historically, many physicians have been wary of incorporating retail elements into their practices. The idea that retail is "tacky" has deep roots. Traditionally, the medical profession has emphasized a strict focus on patient care, viewing any commercial activity as potentially undermining the sanctity and trust inherent in the physician-patient relationship. This view is rooted in the belief that medicine should remain pure and untainted by commercial interests.
Many physicians worry that introducing retail components might detract from their professional image. They fear that commercializing their practice could make it seem like profit is being prioritized over patient care. There’s also the concern that retail might undermine patient trust—patients might question whether recommendations are truly in their best interest or simply a sales pitch.
These traditional views can significantly impact clinic operations. By shunning retail, clinics limit their revenue streams and miss out on opportunities to enhance patient convenience and comprehensive care. In a competitive healthcare market, this hesitation can lead to stagnation and an inability to fully meet evolving patient expectations.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we’re diving into a crucial topic for outpatient clinics: the most profitable ancillary services to offer. We’ll explore various subspecialties, weigh the pros and cons of different services, and consider how these services can enhance patient care and convenience. This episode will provide you with the insights needed to make informed decisions about expanding your clinic's offerings.
First, we talk about primary care. Ancillary services can significantly boost the profitability of primary care practices while also enhancing patient care. We start by giving you a list of some of the most common and profitable ancillary services you might consider.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we’re diving into a fascinating and rapidly evolving topic: the impact of AI on outpatient medicine. In this episode, we’ll explore how AI is changing the landscape of healthcare in the immediate and medium term, which subspecialties are likely to see the biggest changes, and where AI will make the most significant inroads over the next five years. Let’s get started!
To begin, let’s talk about the immediate impact of AI on outpatient medicine. AI is already making waves in various healthcare settings, including outpatient clinics, by enhancing diagnostic accuracy, streamlining administrative tasks, and improving patient engagement.
One of the most significant current applications of AI in outpatient settings is in diagnostic tools. For instance, AI-powered radiology and pathology tools can analyze medical images and tissue samples with remarkable accuracy, often matching or even surpassing human performance. These tools help clinicians detect diseases earlier and more accurately, leading to better patient outcomes.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we’re tackling an important decision for any clinic leader: deciding when to add another clinician to your group. Whether you’re considering adding another physician or an Advanced Practice Provider (APP), this episode will guide you through the various considerations involved. We’ll cover assessing the need for additional clinicians, financial considerations, and the operational impact. We talk about how to assess the need for additional clinicians in your clinic. Understanding whether it’s the right time to expand your team is crucial for maintaining efficient operations and ensuring high-quality patient care.
The initial step is to evaluate patient volume and demand. Are your current clinicians overwhelmed with the number of patients? Are your appointment slots fully booked weeks in advance? High patient wait times and appointment availability are clear indicators that your clinic might benefit from adding another clinician.
Another important factor is analyzing clinician workload and burnout levels. If your current team is consistently working long hours and showing signs of stress and fatigue, it might be time to consider expanding your staff. Ensuring your clinicians have a manageable workload is essential for maintaining high-quality care and job satisfaction.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we’re exploring a crucial topic for clinic leaders: getting things done. We’ll discuss practical hacks to boost efficiency and effectiveness, focusing on the art of delegating, mastering digital communication, and more. Whether you’re a seasoned executive or new to a leadership role, these insights can help you streamline operations and improve your clinic’s performance.
To begin, let’s talk about the art of delegating. Delegation is essential for any leader, but it’s particularly critical in a clinical setting where the stakes are high, and time is often limited. So, what exactly is delegation? It’s the process of assigning responsibility and authority to others to complete tasks or make decisions. Effective delegation can significantly enhance your productivity and the overall efficiency of your clinic.
Many leaders struggle with delegation for various reasons, such as fear of losing control, lack of trust in their team, or simply being unsure of how to delegate effectively. However, understanding and overcoming these barriers is crucial.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, we're diving into a topic that's crucial for the health of any clinic: managing the toxic employee. We'll explore the costs of not dealing with toxic behavior, the damage it can do to your clinic's staff, reputation, and overall wellbeing, and why it’s so often tolerated. Plus, we'll provide actionable solutions to create a culture free of toxic team members.
First, let’s talk about the financial costs of not addressing toxic behavior. When a clinic has a toxic employee, productivity takes a hit. Other team members may spend more time dealing with conflicts or avoiding the toxic individual, rather than focusing on their work. This leads to decreased efficiency and can severely impact your bottom line. Then there’s the increased turnover. Good employees are less likely to stick around in an environment where toxic people are tolerated, meaning you’ll spend more time and resources on hiring and training new staff. Plus, if the toxic behavior leads to workplace disputes, there could be significant legal costs involved.
But it’s not just about the money. Let’s consider the reputational damage. Word travels fast, and if your clinic is known as a toxic workplace, it can hurt your reputation among patients and within the medical community. Negative reviews can deter potential patients, and it might become challenging to attract high-quality staff.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Join me for an enlightening conversation about payer contracting, with Doral Jacobsen, CEO of Prosper Beyond, a national payer contracting company: https://prosperbeyond.com/ Doral draws on many years of experience in both clinic operations and also in working on the payer side of the world as she advises her physician clients on the ins and outs of contracting.
She and I talk through strategies, pitfalls and story-telling as a powerful means of communication and negotiation when working with your payer partners.
Connect with Doral on LinkedIn: https://www.linkedin.com/in/doral-jacobsen-mba-facmpe-58227915/ and you can buy her book from Amazon: https://www.amazon.com/Transitioning-Alternative-Payment-Models-Contracting-ebook/dp/B071KPGQ4C/ref=sr_1_1?crid=2UXTWEII55LYH&dib=eyJ2IjoiMSJ9.puR41jQpObA7H4rmMXPvTWhdPQ_y0xVFEdbFdkEU1YPgVFMovBB1gg_LdEMSyJSd8LmTFM8xpqbh_tmg9-RjVRPhOr-U4SX2WbZNxZCjEg8iCp_sABf6F8WqcaOQTvOebAExeUTcS1Kd2KGtwJXdRAxjAbZzwxWoRMbh2AtibwlbtNZwnxKyhGRVTybsvtw6pdA4a40560II5UxlKe4N5Oeekf-29XeTW8-rAchlXwA.DpoRTty_eM46_dsB9RISGUuaNtmOtqf3ihSygWBLWLc&dib_tag=se&keywords=doral+jacobsen&qid=1718305665&sprefix=doral+jacobsen%2Caps%2C209&sr=8-1
Lastly, you can Join the MGMA webinar on Payer Contracting that Doral leads: https://www.mgma.com/webinars/certificate-program-payer-contracting-on-demand
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we're diving into a topic that is vital for the smooth operation and success of any medical practice: understanding what is reasonable to expect from your administrators.
As physicians, your primary focus is on patient care, and the backbone of any well-functioning practice lies in having effective administration. Whether you're running a small clinic or a large medical group, it's essential to have the right people in the right roles, and to have clear expectations for what they can and should be doing. At Health e Practices, we get a lot of requests to work with groups who have outgrown their current manager or administrator, or the physicians are unsure as to what exactly they should expect and at what salary range their leader should be paid given their responsibilities and capabilities. So today, we'll be breaking down the roles of Clinic Managers, Practice Administrators, and C-suite Executives, discussing their responsibilities, qualifications, and what you should reasonably expect from each level.
By the end of this episode, you'll have a clearer understanding of how to align your administrative team with the needs of your practice, ensuring you can focus on providing excellent patient care.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Welcome to this episode, where we delve into the financial and operational aspects of running a successful medical practice. Today, we’re tackling a crucial topic that impacts every aspect of a medical clinic—accountability. This is one I struggle with in our group, as it’s sometimes difficult to find a good balance between having grace for your team when they have life happening outside of the office, and when to hold them accountable for results. So, we'll explore how promoting a culture of accountability can significantly enhance clinical quality, streamline operations, and improve financial performance.
Accountability isn't just a buzzword; it's a fundamental component of a thriving medical practice. It ensures that everyone in the clinic, from front-desk staff to physicians, takes ownership of their roles and responsibilities, leading to better patient outcomes and a more efficient operation overall. And remember, Health e Practices is here to support you every step of the way. Our expertise in medical group finance and operations can help you build and sustain this culture of accountability in your practice.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In today’s rapidly changing healthcare environment, effective leadership is more important than ever. Strong leaders drive innovation, improve patient outcomes, and ensure the sustainability of healthcare organizations. That’s why today’s episode is all about developing the next generation of leaders in healthcare.
We’ll focus on two key components of leadership development: sponsorship and mentorship. We’ll explore their roles, benefits, and provide some real-world examples of how they’re making a difference in healthcare. Whether you’re a current healthcare leader looking to support the next generation or an aspiring leader yourself, this episode is for you.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we're diving into an essential topic for all leaders: recognizing when it's time to take a break and how to do it effectively.
In the demanding world of healthcare, leaders often put their own needs last, but neglecting self-care can lead to burnout, reduced effectiveness, and even health issues.
Today's episode is all about understanding the importance of taking breaks, identifying when you need one, and coming back stronger than ever. We'll be exploring strategies for self-awareness, how to identify the signs that you need a break, and practical tips for planning and taking time off. Plus, we'll discuss how to return to work refreshed and ready to continue leading effectively. So, whether you're a seasoned leader or just starting out, this episode is packed with valuable insights to help you thrive in the long run.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
This week's episode is a shout out to all of the hard working Moms in healthcare! My daughter Bella and I talk about what it's like growing up in a healthcare household, and what we've each learned from the other along the way. This episode is a tribute to the many professional women in our industry who also carry the title of "Mom." We talk about balancing work and family life, and managing time to be present with each other. We also reflect on our accomplishments and lessons, and what advice we'd have for someone entering the healthcare field.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today, we're exploring workforce development, and how it fits with your overall success strategy. It's not just about filling positions; it’s about creating environments where professionals aren't just working but thriving and growing. Let’s discover how making your practice a destination workplace can benefit your team and your overall success.
Now, when we talk about workforce development, we're really talking about the heart of healthcare—its people. It's how we address some of the most pressing challenges in healthcare today, such as staffing shortages and employee retention.
First, let’s define what we mean by workforce development. It’s a strategic approach focusing on continuous growth and development opportunities for employees within an organization, aiming not only to improve skills but also to increase engagement and satisfaction.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Welcome to today's episode, where we delve into the world of business psychology, focusing specifically on team dynamics within medical practices. Based on Patrick Lencioni's seminal book, "The Five Dysfunctions of a Team," we'll explore how these principles apply to the unique setting of healthcare. Whether you're a physician, practice manager, or part of a medical team, understanding and addressing these dysfunctions can dramatically improve your practice's efficiency and patient care.
In a medical practice, the stakes are high. The well-being and lives of patients are in our hands, and effective teamwork isn't just beneficial—it's essential. Dysfunctional teams can lead to mistakes, miscommunication, poor quality outcomes, and decreased patient satisfaction. Today, we’ll break down the barriers to effective teamwork and discuss actionable steps to create a more cohesive and successful practice.
We start with an overview of the main types of dysfunctions beginning with the identification of the five core dysfunctions that can cripple a team.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode of the Medical Money Matters Podcast, we delve into the pivotal role of marketing in the medical field. Whether you're just starting out or looking to expand your existing practice, understanding and implementing effective marketing strategies is crucial. Today, we're specifically focusing on marketing strategies for two key areas: primary care, which primarily deals with direct consumer relationships, and specialty care, which often targets business-to-business interactions. Join us as we uncover the nuances of each and help you determine the best approach for marketing your practice in today's competitive healthcare landscape.
Let's start by defining what marketing in healthcare really means. At its core, marketing involves creating, communicating, and delivering offerings that have value for patients, clients, partners, and society at large. In the context of healthcare, this translates to more than just promoting services; it's about connecting with patients and other healthcare providers in meaningful ways to improve health outcomes and enhance patient care.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today, we’re diving into an essential topic that every medical practice owner and administrator should prioritize: Business Continuity Planning, or BCP. In the world of healthcare, where patient care and safety are paramount, being prepared for the unexpected is not just prudent—it’s critical. Whether it's a natural disaster, a cyber-attack, or another unforeseen event, having a robust BCP can be the difference between navigating a crisis smoothly or facing significant disruptions. Our goal today is to break down BCP into its core components, and highlight some of the areas that are often overlooked but crucial for maintaining continuous operations and excellent patient care.
First, let’s define Business Continuity Planning. In the healthcare setting, BCP is a proactive planning process that ensures critical services or products are delivered during a disruption. For a medical practice, this means ensuring that patient care continues seamlessly, regardless of external or internal disturbances.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, we're focusing on a critical issue that every healthcare organization faces: employee retention. In a field as demanding as healthcare, retaining skilled, dedicated professionals isn't just beneficial; it's essential for maintaining high standards of patient care and operational excellence.
Drawing inspiration from Joe Mull's seminal work, Employalty, and some of the concepts he and I covered in Episode 22 about Igniting Commitment, and the concept of making your healthcare setting a destination workplace, we'll explore advanced strategies that go beyond the basics. With insights from our consulting practice, we'll unveil how financial health and operational strategies are fundamental to creating an environment where employees don't just stay—they thrive.
Joe’s latest book, Employalty, at its core, is about creating a destination workplace. Joe Mull articulates this concept brilliantly, emphasizing that in healthcare, where the stakes are life and death, employee loyalty translates directly into patient satisfaction and care quality. But how do we achieve this lofty goal? The answer lies in having three things: an ideal job, meaningful work, and a great boss.
A destination workplace in healthcare is more than just a job location; it's a place where professionals aspire to work. Characteristics of such a workplace include a supportive culture, opportunities for professional growth, recognition of contributions, and a focus on work-life balance. Leadership plays a pivotal role here, creating and nurturing an environment where employees feel valued, supported, and part of a larger mission.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In the wake of the pandemic, the healthcare industry faces unprecedented staffing challenges. From the scramble for qualified professionals to the evolving landscape of patient care needs, medical groups nationwide are feeling the pressure. But why exactly is staffing proving to be such a Herculean task, and more importantly, what can we do about it?
Our goal today is to navigate these turbulent waters together. We'll examine the latest national employment statistics, delve into the specific challenges faced by healthcare support positions, and arm ourselves with knowledge and strategies to overcome these hurdles.
Let’s begin by understanding the landscape with some national employment statistics. To set the stage, let's look at the broader picture. Post-pandemic, the national unemployment rate has been fluctuating, reflecting a job market in recovery mode. Yet, this recovery hasn't been uniform across all sectors. Specifically, the healthcare sector has seen a slower rebound, with healthcare support positions facing a unique set of challenges.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
The unfortunate reality is that embezzlement in the healthcare sector is on the rise. In this episode, we review: these aren't just numbers on a page; they're significant breaches that can drain your resources, demoralize your team, and damage the trust you've worked so hard to build with your patients. As we said in our earlier episodes, a startling 83% of medical practices will experience some loss due to embezzlement at some point in their history. So, if you and four physician friends are out for a beer, look around the table. All but one of you will be a victim of embezzlement. That’s why we want to tackle this head-on, equipping you with the knowledge and tools to create an impenetrable financial fortress around your practice.
Embezzlement can often be a shadow lurking in the less scrutinized corners of your practice. It's the unauthorized diversion of funds for personal use, and it can manifest in various ways - from skimming cash payments to falsifying expense reports or manipulating payroll or retirement contributions. And the statistics are alarming. Studies show that healthcare organizations are particularly vulnerable, with a huge percentage reporting incidents of embezzlement annually.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Do you dread having to conduct the annual evaluation for your practice's leader? Your CEO or Practice Administrator sees to it that all of the staff's evaluations are completed, but now it's time for their annual review. Many physicians dread having to do this, as it's not something that's taught in medical school.
This episode breaks down how to conduct these annual reviews well, some common pitfalls to avoid, specifics on incentive compensation, and a bit about long term employment contracts as well. Tune in if you'd like to learn more about how to make these critical conversations productive and enjoyable.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Practice transitions can be easy if you plan for them or difficult if you don't. Join me for a conversation with long time practice consultant Debra Phairas of Practice & Liability Consultants, a west coast consulting company.
Debra brings many years of experience in valuing and consulting to practices and walks through many common scenarios that can help you to make transitions smoother. Debra can be reached at: dphairas@practiceconsultants.net or via: https://practiceconsultants.net/
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
The recent cyberattack on Change Healthcare has sent shockwaves through the healthcare market, underscoring the critical importance of cybersecurity in the healthcare sector. This event not only disrupted the company's operations but also had a cascading effect on physician practices and medical groups reliant on its services for billing, claims management, and healthcare IT solutions. It continues to cascade down to impact patients as well. The attack highlights the vulnerability of healthcare providers to cyber threats, which can lead to significant operational and financial repercussions.
Let’s understand some of the major effects of this particular cyberattack on the Healthcare Market and Physician Practices:
First and likely most concerning is the Disruption of Billing and Claims Processing. Many physician practices are experiencing delays in billing and claims processing, which is pivotal for maintaining cash flow. This disruption can lead to a backlog of unprocessed claims, affecting practices' revenue cycles and cashflow.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, we're exploring a topic that's revolutionizing the patient payment landscape in healthcare: Digital Wallets and Contactless Payments. The days of writing checks and swiping cards are fading into the backdrop of healthcare payments. Today, we're witnessing a remarkable transformation, a shift towards more modern, tech-driven solutions. But what exactly are digital wallets and contactless payments? And how are they changing the way medical groups manage transactions?
Digital wallets, like Apple Pay, Google Pay, and Samsung Pay, are essentially your wallet in a digital form. These electronic devices or online services let individuals make electronic transactions effortlessly. And then there's contactless payments – using RFID or NFC technology, patients can now pay their medical bills with just a simple tap of their smartphone or contactless credit card.
But how are these advanced payment options being adopted in healthcare? Well, it's not just about keeping up with technology but also about enhancing the patient experience. Imagine a patient finishing their consultation and simply tapping their phone on a reader to complete the payment. No fumbling for cards, no waiting for change. It's all about making the process seamless and secure.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
The concept of a doctor's visit has been redefined, largely by the pandemic. No longer confined to the four walls of a clinic, healthcare has transcended physical boundaries, thanks to telehealth and virtual visits. But how did we get here? It's a story of technology meeting necessity, a narrative of innovation that's reshaping healthcare delivery.
The evolution of telehealth isn't just a tale of recent advancements. It's a journey that began with simple telephone consultations, gradually embracing more sophisticated technology. Today, virtual visits encompass a spectrum of services – from video consultations to remote patient monitoring, telehealth is bringing healthcare to the fingertips of millions.
And the numbers? They speak volumes. Statistics show a meteoric rise in the adoption of telehealth services, a trend further accelerated by global events that pushed us towards more remote, digital solutions. It's not just about convenience; it's about creating a healthcare system that's more accessible, more responsive, and yes, more human.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, we're demystifying a topic that's critical yet often overlooked in medical billing – Hierarchical Condition Category, or HCC coding. Understanding HCC coding is not just about compliance; it's about ensuring your practice's financial health. So, let's dive into the world of HCC codes and discover why they add a lot to your bottom line.
HCC coding might sound like a complex term wrapped in layers of healthcare jargon, but it's actually a cornerstone of modern healthcare reimbursement. Put simply, HCC codes are part of a risk adjustment model used primarily by Medicare and other payers to predict future healthcare costs based on the diagnoses documented in a patient's medical records.
But why are HCC codes so important? It's all about risk adjustment. In a system where healthcare providers are increasingly reimbursed based on the complexity of care rather than the volume of services, accurately capturing a patient's health status is crucial. Proper HCC coding ensures that the reimbursement you receive truly reflects the care your patients require, and the diagnostic complexity involved in providing care for them. And it ensures that your patients’ RAF scores are as accurate as they can be.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Taking performance to the next level frequently demands more than we know to do for ourselves. This is where a coach can come in, and this episode explores specifically why a physician might want to consider retaining an Executive Coach.
I get to talk with Karl Pister, founder and president of The Coaching Group, Inc. Karl has extensive coaching, counseling, and training background, having worked in the field of executive coaching, training, and individual and marital counseling for over 34 years.
His background in conflict management, negotiation, executive development, employee relations, and leadership allow the coaching and training to have a current and timely application to the business world. He has been primarily focused on work within the healthcare space for the past decade, including some pivotal work with physicians. Tune in to hear about his work, and the shifts he's been able to create with his clients in their pursuit of leadership positions and their own professional excellence.
Karl can be contacted at: https://coachinggroupinc.com/
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, we're diving into a critical aspect of healthcare that affects both providers and patients alike – the patient experience. While medical expertise is undeniably crucial, the way patients are treated and how their time is valued can leave a lasting impression. So, in this episode, we’ll explore practical strategies and insights into enhancing these aspects of patient care. Let's dive in!
It's easy to fall into the trap of thinking, “We’re providing great quality care, isn’t that enough? Why should I worry any further about the patients’ experience?” As healthcare is fast becoming a commodity, patient loyalty can be made or broken with a focus on how they experience all aspects of their care. If patient experience is a focus for you and your leadership team, it can be the differentiator that propels you to success, and if ignored, it can be the death knell for your practice. With social media and feedback at the speed of a tweet, word travels quickly. Let’s make the word about your practice positive!
In our conversation today, we'll explore how high touch, excellent service, respecting the patient's time, and the use of technology play pivotal roles in shaping patient experiences. These elements, when effectively integrated, can transform the healthcare journey, making it more humane, efficient, and satisfying for patients.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, we’re tackling a topic this is critical for many physicians: Selling Your Medical Practice. Whether you're nearing retirement, looking to shift careers, or considering other ventures, understanding the intricacies of this process is vital.
Selling a practice is more than a transaction; it's a transition that affects your financial future, your staff, patients, and the community you serve. This episode will guide you through key considerations, from financial evaluations to finding the right successor, ensuring you make informed decisions for a successful sale.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this week's episode, we're diving into a crucial topic for many growing practices: when and how to add a new location. This decision is more than just a financial investment; it's a strategic move that requires careful consideration of various factors. Whether you're a seasoned physician or new to practice management, understanding these nuances is key to ensuring the success of your expansion. Let's explore what you need to know.
We review financial considerations, along with operational ones, and geographical considerations as well. We delve into Return on Investment analysis, zip code reporting for demographics and community engagement at a deep level as a way to market the practice and assure the success of the new location.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
You work hard for the money, but are you getting all of the money you've actually earned? "Coding" and "game" don't usually collide in the same sentence, but understand that it IS a game. And, it's one you can win!
Join me for a conversation with Anne Hirsch, MD a practicing internist and national coding expert. Anne walks through the distinction and many of the basics of CPT and HCC coding. She shares common HCC codes that she uses, and encourages you to find them and increase your reimbursement too.
We walk through opportunities for physicians to improve your CPT coding distributions, and how to shift the focus of coding and coding audits from one of compliance to one of opportunity for revenue capture, and how to get you credit for the work you've already done. We talk about "over-coding" vs. "under-documenting" and the amount of increased revenue you can expect with some focus on how to win the game.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
How do you ensure that your practice not only survives but thrives, long after you've stepped back? It's about creating a legacy, something that stands the test of time and continues to impact the community positively.
So, why is succession planning so important in a medical practice? It's about continuity and legacy. Without a clear plan, your practice could face uncertainty or decline after you retire. Succession planning ensures that the quality of care and the business health of the practice are maintained. It’s not just about who will take over, but also about preserving the values and quality of care that have been the hallmark of your practice.
The first step is selecting an heir apparent or two or three. What should physicians look for in a potential successor? It's crucial to look beyond clinical expertise. The ideal successor should have what we call "business owner DNA." This includes leadership skills, a deep understanding of the healthcare industry, and a strong business acumen.
It’s also about finding someone who aligns with the practice's vision and values. They need to be someone who can not only maintain but also build upon the legacy that you’ve created over many years.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
What should you do when your practice partnership feels more like a sinking ship than a thriving enterprise? If you've been asking, "What if my partner is driving me crazy?" this episode is for you.
This is a topic no one wants to talk about, but absolutely everyone needs to consider.
And before we dive in, I should say, the objective of this episode is not to fuel animosity but to guide physicians and clinic managers on how to gracefully exit a partnership if it's not working. We want to help you make educated decisions that are both emotionally and financially sound. We see many physicians toiling away, year after year inside of poor relationships in their practice, but not making time to handle it.
So, how do you know that your working relationship is not functioning? What’s the easiest way to recognize a dysfunctional working relationship? It's not always as obvious as you might think. Sometimes, the symptoms of a problematic relationship manifest as operational inefficiencies, financial disagreements, or even issues around patient care. You may notice chronic tension or perhaps an unwillingness to communicate openly. And while opposites attract, we’ve seen some business partnerships that are truly hindered because the partners NEVER agree.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In more than 30 years of working with medical practices, I've observed a consistent theme: talented physicians who excel in their field, but face challenges with leadership and people management. Understanding your cognitive, emotional, and behavioral patterns as a leader can significantly impact the productivity and morale of your practice. In general, I am a fan of any tool that improves my own self awareness, and shines lights on my blind spots as a leader.
I can then work to develop those skills, or make certain I’ve added people to my team who have corresponding strengths. There are various tools and assessments to help you gain these insights. In today's episode, we’re going to talk about four of them: Personalysis, Myers-Briggs, Strengths Finder, and the Enneagram.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
As a physician, you have tremendous skill and training to be an individual contributor. And, as you're shifting into a leadership role, you may find yourself needing to develop a whole new set of skills.
Join me for an in-depth conversation with national physician executive coach and leadership development expert, Deborah Dorsett as she and I explore all of the facets of moving from individual practice to a leadership role. We discuss decision-making, managing the group dynamics, overseeing resources to get things done, all in a manner that doesn't disaffect your team.
Deborah is a national expert on the tool Personalysis, and she and I discuss executive presence and how physicians can develop themselves as executives given their natural positions as leaders based upon their education. Deborah can be contacted at: Deborah@Dorsett-Group.com.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, we tackle a topic that stirs a lot of feelings and opinions—Change Management. If you're leading a medical practice, you'll know what I mean. Change can be one of the most challenging aspects of managing your practice, especially when you've got multiple stakeholders—including physicians—who often have very strong opinions.
So let's explore why change is intrinsically hard. You'd think that in an industry that's all about innovation and improvement, change would be welcomed with open arms. But that's seldom the case, isn't it?
The paradox is real. On the one hand, medical practice is all about evidence-based approaches and scientific breakthroughs. On the other hand, introducing new systems or workflows is often met with resistance.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In this episode, we talk about why it's important to focus on metrics and take the time to develop dashboards for your practice. How else can you reasonably measure the health of your medical practice?
We talk a lot about measuring our patients’ health, and we have some great examples of this: quality dashboards, full chem panels, diagnostic reports. Today, let’s focus on measuring the health of your business. How do you measure that? Do you rely on intuition, or perhaps gauge how things are going based on the level of tension in the room at staff meetings? Well, there's a better way. The old saying goes: "If you can't measure it, you can't manage it." And for good reason. Data and metrics provide a concrete foundation to assess your practice’s performance, helping you make well-informed decisions.
So, think of your practice as a patient. You wouldn't diagnose without tests and data. Similarly, you can’t understand what’s working and what’s not working in your practice without numbers and analysis. Key Performance Indicators, or KPIs, are the vital signs of your practice. These are specific, numerical metrics that provide a snapshot of your practice’s health, pointing you toward areas needing improvement AND areas where you're excelling.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Medical Money Matters celebrates it's first birthday! Heartfelt thanks to our entire audience, and all the folks along the way who have contributed either with advice, feedback or encouragement. It's been a journey.
Join us for this brief retrospective, and our preview of coming attractions as we kick off Season 2 next week.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
As a physician, you may be asking yourself if you should take on a leadership role…or maybe you’re already in one either in your practice, or within your hospital or another organization. As we’ve said many times in this podcast, we didn’t train you for this!
Join me for this episode when I talk with Craig Wright, MD, a long-time physician leader who holds multiple leadership roles with groups and boards across the country. He has been the Chief Medical Officer for several different groups over a career that spans more than 30 years. Craig is also the co-founder of The Physician Leadership Project, and it has been a joy to work with him to bring that project to life!
Leadership has huge financial bearing on your practice as a whole, and Craig has a great deal of wisdom to share for leaders, and for those who are contemplating a leadership position. He can be reached at: craigw@craigwrightmd.com and followed here: https://www.linkedin.com/in/craig-wright-2bb7a91a/
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Investing in real estate, including medical office buildings and free standing ASC's or Imaging Centers can be a huge part of any medical group's financial strategy. And, it can be scary. Stakes are higher, markets can be volatile, and a poor decision can cost you dearly.
In this episode, I talk with Brad Christiansen, Executive Vice President at Colliers International, and a specialist in medical real estate. Brad talks with me about what he's seen in a career that spans more than 20 years and many hundreds of real estate transactions. We talk about various considerations for medical groups contemplating purchasing their own space, and we cover many of the common pitfalls to avoid.
Brad can be reached at: Brad.Christiansen@colliers.com and followed on LinkedIn at: https://www.linkedin.com/in/brad-christiansen-3266621/
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Return On Investment and Break-Even calculations are two crucial financial metrics that help you make well-informed decisions. While they may seem similar, understanding their differences is the key to using them effectively.
Return On Investment gives you a percentage that indicates the profitability of an investment over time. Break-Even, on the other hand, tells you when you can expect to cover your initial investment and start making a profit.
When considering new equipment, calculate the ROI by estimating the additional revenue you expect it to generate. Compare this with the upfront and maintenance costs. A positive ROI signifies a profitable investment. The Break-Even point, meanwhile, will help you understand how long it will take to recover your initial expenditure. The Return on Investment calculation holds time constant, and solves for a money. The Break Even point holds money constant and solves for time.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
You use your EMR all day, every day, and you spend a lot to time and money on it. When was the last time you optimized it? And, how secure is it, really?
Join me as I speak with national EMR expert Jensina Hawkins of Mocodile Medical. Jensina works with practices all over the country to assist them in optimizing their EMR. She and I talk about the use of your electronic medical record as a tool, and some common steps you can take to improve your security, and to improve how the tool works for everyone in the practice.
She covers some of the common pitfalls she sees when she begins working with practices, and she outlines how to make the most of the significant investment that you have in your technology.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today, we’re diving into a topic that often gets swept under the rug but holds immense significance—Understanding Your Scope and why, believe it or not, you shouldn't sweat it about that $500.
So when I say "scope," I’m talking about the role you play within your medical practice. Are you a physician? A manager? A medical director? Each position should have a range of responsibilities, authority levels and spending levels. Knowing your scope is crucial for optimizing everyone's performance and financial well-being. Think about it like this—each role in a medical practice exists for a reason, and understanding those roles allows us to be more effective, efficient, and—yes—even joyful.
So why shouldn't you care about $500? It's not because $500 is insignificant, but because your role and your scope often determines the level of financial matters that should realistically concern you. When you're in a leadership or governance role, worrying about day-to-day expenses like office supplies or minor budget variances can distract you from strategic planning or patient care, which could have far greater financial implications.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
This episode digs into a topic that's close to my heart and incredibly relevant for the financial well-being of your medical practice—understanding Cost vs. Value in Business Decisions. Understanding this concept can be a game-changer in your decision-making process, and it can open you up to huge financial opportunities.
The Cost Trap
When it comes to making business decisions, the allure of cost-savings is magnetic. I get it; we all want to save money. However, an obsession with cost can be dangerous. You might end up making poor business choices just because you're focused solely on minimizing expenses, and you might miss an opportunity to make a better long-term decision.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Are your practice expenses out of control? Do you wonder where all the money went at the end of each month? Join me for this episode where I talk with Matthew McCreith, a Cost Reduction Consultant with Schooley Mitchell. We delve into places where practices can find cost savings, and what to expect if you engage the services of a cost reduction consultant. Matthew gives our listeners several examples of places to look to improve financial performance, and some great insight from his many years of experience in managing finances for medical practices.
Find Matthew's webpage here: https://www.schooleymitchell.com/office/mmccreith/
and his LinkedIn profile here: https://www.linkedin.com/in/matthewmccreith/
or email him at: matthew.mccreith@schooleymitchell.com
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
You’ve probably heard the saying, "Easy come, easy go," right? But in medical practices, when money goes, it's anything but easy. It's stressful, confusing, and can throw a wrench into your operations. You’ve worked hard to provide care for your patients – why would the insurance companies clawback money they’ve already paid you?
Insurance clawbacks can be a nightmare. One day you think your accounts receivable is well managed and well organized, and the next thing you know, insurance companies are taking back funds that they’d paid you previously.
So, what are insurance clawbacks? Clawbacks essentially happen when an insurance company retracts payment previously made to a healthcare provider. The reasons could range from overpayments to errors in billing or even suspected fraudulent activities. And this can be a huge headache. It's like getting paid for a job, and then your employer decides they want the money back. Not a great feeling.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In a world where almost everything has moved online, cybersecurity is a topic that no one in healthcare can afford to ignore. Whether you're a solo practitioner or part of a large medical group, understanding how to protect your practice from phishing scams, social engineering, and other cybercrimes is crucial.
Cybersecurity is a hot topic, especially considering how healthcare organizations are often the primary targets for various cyber threats. Our EMR’s are great targets for hackers, as they contain all kinds of information like dates of birth, social security numbers, and other data points that are valuable to people on the dark web who are looking to perpetrate identify theft crimes. The information stored within medical practices is extremely sensitive. We're talking about patient records, billing information, and even insurance details. And, since healthcare providers are often focused on patient care, this may leave little time to devote to issues like cybersecurity, making them easier targets. Another risk factor for medical practices as we’ve said many times, the amount of money flowing through the average medical practice makes you especially vulnerable to hackers and thieves.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we're talking about Professional References. How do you get them and how do you give them, especially in our current climate of legal concerns?
So, let's start with the basics: why are professional references so important in the healthcare field? References are like the trust currency in the professional world. They provide a third-party validation of a person's skills, character, and performance, particularly crucial in healthcare, where lives are at stake.
Today we are going to talk about references from three different perspectives:
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References for YOU if you’re applying to a Board or another position in another practice.
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References you’re getting on a potential new physician or employee for your group, and
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References you’re asked to give by a former partner or employee.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we have a topic that doesn't just resonate with your wallet, but also with your heart and with your team’s morale.
The practice of medicine isn’t just about the physicians and clinicians who provide care. It’s a collective effort, and today we’re talking about how to make sure every voice in your clinic is heard—especially those who do the "invisible work."
If you've been at this for a while, you might think you know your team inside out. But do you really? Often, the people doing the most fundamental tasks that keep the clinic running smoothly are overlooked. We're talking about the call center staff who answer incoming calls and make appointments, the custodial staff who ensure a clean environment, the IT guys who keep your systems up and running, and the administrative assistants managing referrals and prior auths like a pro.
These roles may seem peripheral, but they are integral to your practice's functioning. Ignoring their contribution not only leads to low morale but also impacts the bottom line of the clinic. Why? Because these are the people who ensure that the machinery is well-oiled and functioning. This “invisible work” often goes unrecognized but is vital to the overall operation. So, how do we bring this invisible work into the limelight?
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today we’re diving into a serious and important topic, sexual harassment in the workplace within physician offices. We’ll be exploring the complex power dynamics involved, and focusing on how to mitigate risks, especially in the classic case of a male physician and a female staff member.
First and foremost, we must understand what sexual harassment is, and why it is so detrimental to a practice. It goes beyond inappropriate comments or actions; it's about an abuse of power that can erode trust and create a hostile work environment.
The medical field is unique in its power dynamics. A physician's high level of education and authority can sometimes lead to a misuse of power. This is especially prevalent in situations involving male physicians and female staff members. But how does it manifest, and what can be done about it?
Recognizing the Problem: First, we need to understand when a relationship has crossed the line from professional to inappropriate. This is not always subjective – what to one person may occur as a harmless comment, or physical touch may leave another feeling uncomfortable, or even violated.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today, we're diving into a subject close to my heart: showing appropriate appreciation for your incredible staff members. They're the backbone of your practice, so how can you make them feel valued and recognized? We’ll explore why they need appreciation, how best to show it, and some brilliant solutions that are both free and cost money.
Our patients come to us when they’re not at their best. They hurt, they’re sick, they’re scared, and occasionally, they take it out on the team. This can make the medical world intense and demanding, and your staff members are right there in the trenches with you. They are there with you, taking care of patients, and they make those daily miracles happen. So why is it crucial to show them the appreciation they deserve?
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Delegation is more than just a buzzword. It's a vital skill that allows you to work at the top of your license, utilizing your full skill set, while entrusting certain tasks to the least cost, most competent person in your office. It's about efficiency, effectiveness, and empowerment.
The modern medical practice is filled with complexity. As a physician, you went to medical school to heal and care for patients, not to drown in paperwork or administrative tasks. Delegating these responsibilities is not just a convenience—it's a necessity.
Delegation enables you to work at the top of your license. It means focusing on what only you can do, and finding the right person to handle other tasks. If you're spending hours on billing or referrals, are you truly using your education, training, and unique skills to their fullest potential?
Delegation is not about handing off tasks to just anyone. It's about identifying the least cost, most competent person to do the work. This could be a well-trained nurse, a skilled administrator, or a virtual assistant for more routine tasks. We’ve talked in previous episodes about how to make your practice a destination workplace. And while this involves a lot of things like where compensation that is at a living wage level, and a comprehensive benefits package, it is also vital to trust your staff and involve them at increasing levels of responsibility and authority, so they can develop a sense of purpose in their work.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
As the old saw goes, “If you don’t know where you’re headed, any road will do.” In thinking about Strategic Planning, there are entire books written on the subject. In the spirit of giving you the condensed version, my favorite statement about strategic planning is that it really boils down to answering three questions:
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Who are we?
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Who do we want to be?
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How will we get there?
There are many consultants out there who do strategic planning for a living, and there are many ways to make it more complicated, but whatever your process, if you’ve answered those three questions, you’ve accomplished your planning.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
We've talked in previous episodes about physician contracts, and have compared and contrasted them with physician compacts. At its core, a Physician Compact is a mutual agreement between physicians and their organizations. These are not legal documents, like a contract, but living, breathing agreements that serve as the foundation for mutual expectations and accountability. But they are not just about creating rules and guidelines; they are tools for intentionally developing a culture within your practice.
Now, you may wonder: Why should you consider implementing a Physician Compact? The answer lies in the power of alignment. A well-structured compact helps to align your goals with those of your team, fostering shared responsibility and a collective vision. It’s not just about setting expectations, but about creating a culture of respect, collaboration and mutual understanding.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Physician compensation changes are:
a) A sticky wicket
b) The thing administrators lose their jobs over
c) More emotionally charged than any other practice topic
d) Best when planned and communicated well
e) All of the above
E! Join us for this episode where I talk with national healthcare consultant and physician compensation expert, Steve Franey. He breaks down the hows and the whys and the whats of physician compensation and how best to change a physician compensation system when the time has come.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
As an owner in your business, how much time and energy should you spend overseeing the operations? What constitutes too much oversight? What’s too little?
We see altogether too many groups who have too little oversight, which means too many of the owners of the practice are not really paying attention to the business itself. The unfortunate outcome of that in many cases is embezzlement. Or, sometimes it is limited to a loss of control over important business functions, or a loss of data if someone in a key role leaves abruptly, without a handoff or any cross training.
In many cases, following a poor outcome from having too little oversight, we see groups boomerang, and wind up with way too much oversight – physicians are way too involved in the day-to-day, not trusting, not delegating, and with all good intentions, they wind up wasting a lot of time and effort.
In the vast majority of situations, instituting some simple internal controls and appropriate oversight would solve their problems. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Since we don’t give physicians any business training as part of your education, we see many groups that have governance, leadership and management totally conflated. We see groups of physician owners who spend far too little time in oversight, and some who spend far too much time in the day-to-day operations. The trick is to get it just right where leading the group is concerned.
Governance concerns itself with how the entity is run, how it makes decisions, and who is empowered to make decisions at what level.
It’s important to remember the Board’s relationship to management – when we think about the above descriptions, and how the owners get involved in Governance vs. Leadership vs. Management, this really becomes an exercise in delegation of authority. You cannot have the entire board or ownership group involved in the day-to-day running of the practice. It’s not practical and it’s not effective.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In several of our past episodes, we’ve been talking about when an employee is no longer effective for your group. In most cases, most of our team IS effective, and they generally fall on a continuum in terms of what they need from management and leadership:
- Coaching
- Counseling
- Disciplining and finally, if all else fails,
- Termination
In working with team members, most will be at the coaching end of the spectrum, and that’s where most people stay for most of the time. They may need occasional coaching or reminders about how things work, or what’s expected of them, but those can be handled easily and informally. A team member might have many coaching sessions from you or your practice manager over the course of their career.
When things don't work out, how should you proceed? This episode gets into the art of coaching, counseling, disciplining, and if all else fails, termination. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In a recent episode, we talked about when a leader is no longer effective for your group. As we said, it’s important to engineer a clean departure for them, and a severance package can go a long way to doing that.
If your executive leader needs to be transitioned out, and it’s not voluntary on their part, a Severance Agreement can help to create a smooth landing for them. It allows you to honor their years of service, assuming most leaders have added a great deal to the group at some point in their employment history.
We work with a lot of groups who have had a leader who evolved into being ineffective. They generally contact us when they’re at a point of crisis. Emotions are high, and frequently decision-making is not terribly clear or productive.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Managing business risk is becoming a larger issue for medical practices every day. Risk of lawsuits and penalties or fines for being out of compliance is high, and with our society becoming more and more litigious, it is paramount to manage that risk.
Good communication, good systems and good workflows can mitigate quite a bit of risk, and it's important to round out your strategy with a good complement of insurance products. While there are many on the market today, our expert, Shawn Chummar helps to walk us through some of the basics around the top three: medical malpractice insurance, cyber liability insurance and Employment Practices Liability Insurance or EPLI. Shawn brings many years of experience in the insurance industry to bear, as he walks us through different risks for any medical practice, and how best to mitigate them.
Learn strategies for right-sizing your insurance spend, selecting the coverage that will serve you best, and how to partner with your insurance carrier so you can make use of the many resources they have to offer.
Shawn is available for consults, and can be reached at shawn@chummar.com. Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
We’ve been talking about the powerful leadership dyad – what if yours isn’t working? What if your executive leader is ineffective? Or worse yet, berating staff or being inappropriate with patients and creating risk for the practice?
We’ve been called into many practices over the years where a leadership transition is taking place, or it is painfully obvious that one is needed, but no one knows where to begin. This is fairly common. In many cases, the group has a leader who started off just fine, and over a course of several months or even years, evolved into being ineffective. They usually contact us when they’re at a point of crisis. There are many strategies for successfully and smoothly exiting an ineffective leader.
Your goals for the leadership transition should be:
1. A smooth operational transition
2. An opportunity to level up the practice’s leadership
3. Your chance to honor the outgoing leader and be as classy as possible
Along this line, resolve to give them a good send off, even if the last weeks or months have been bumpy. Recall all of the good things they have done for the practice in years past. Give them a factual reference that is as positive as you can be.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Terminating a physician’s employment is not anything anyone wants to do, but if it becomes necessary to part ways, some well-constructed Employment Contracts and Partnership Agreements can make this as smooth as possible. If they are not well constructed, you are leaving yourself open for all kinds of unnecessary expense and complication.
In short, admitting someone to your business’ partnership is a bit like getting married. You want to be sure you’ve spent enough time together to know that you are philosophically aligned and that you get along. You may not always agree, but you should have a relationship that is based upon mutual trust and respect, and you should be okay “agreeing to disagree” from time to time.
Unlike an employment contract, a partnership agreement governs how you will own the business together. It will call out things like ownership percentages, vesting schedules and profit distributions. It will also make very clear what happens if a partner leaves the group. It will address any buy in provisions and amounts or buyouts, and a well-constructed agreement will also be clear on how decisions are made, and how ties are broken when an issue comes up for a vote.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Managing poor physician behavior…I can almost hear you shudder.
We see many groups tolerating inappropriate, risky and even outright illegal behavior from physicians, especially those who are partners in their groups. It’s almost as if they can act with impunity, as no one sees it as their responsibility to coach, counsel or discipline a physician. And groups will rarely terminate a physician, even those with the most egregious behaviors.
This sets up a great deal of stress and discomfort, especially if the physician in question is a partner in the business. So, why don’t we deal with this?
Most physicians--and many administrators too--are naturally conflict avoidant – we went into healthcare to help others, not because we enjoy managing unruly people. So, we turn a blind eye.
We KNOW it will be an unpleasant conversation, and we’re worried about damage to the group’s reputation if the physician gets angry or confrontational when they are approached. We worry that exiting a partner will be difficult, conflict ridden and expensive, and we’re not even sure where to start. Then we start perseverating about possible lawsuits. Then we stop. We’ll deal with it the NEXT time an issue comes up.
The result of all of this is that poorly behaving partners SEEM untouchable. In reality, they’re NOT. And, keep I mind, they’re creating risk—and potential expense—for your group every day.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
When making a decision about when to add a new clinician to a growing practice, it’s easy to default to making this on an emotional basis. You may think, “I’m crazy busy, and can’t possibly keep up this pace – we need to hire a new doctor!” Or, you’re hearing from your colleagues, “OMG, I can’t keep up – too many new patients – we need to add someone right away!” or you hear from one of your patients, “Wow, it took me 3 months to get this appointment!”
All of these things are important to consider, AND to measure. You and your colleagues may well be working beyond your capacity. The question becomes, is that because you’re at 110%, or are you all at 150% or beyond of your capacity? When you get that new person hired and everyone returns to 100% (or maybe a little less to take a breather), how much of a full practice is actually there? If there are three of you currently, and you all feel overwhelmed because you’re all at 110%, in reality, you have 30% of a new practice to hand to someone. The rest of it will need to fill organically over time. Even with some excellent marketing strategies, it will take many months, and there is a cost to that.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
You’ve done it! You’ve made the investment in an executive leader for your practice (or maybe you’ve had one for years) and now you’re ready to take that working relationship to the next level. What should it look like?
First of all, and most importantly, it must sit on a foundation of mutual trust and respect. This is a “you know it when you see it” situation, so ask yourself, “Do I trust and respect my executive leader?” If you pause, or your answer is “no” or if your working partnership isn’t working – isn’t thriving – it’s time to get to work on it.
Assuming your dyad partnership is working, we highly recommend dedicated time to meet together – at a minimum weekly and sometimes more often if there’s a lot cookin.
You should strive to divide and conquer your workload, and constantly be asking each other, “Who’s on point for this?” There may be some things that are obvious – new clinical standards for the office are likely your domain, and seeking out better reimbursement from your insurance contracts is likely that of your dyad partner.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
I see far too many practices who underinvest in executive leadership. I can speculate on the various reasons for this, not the least of which are cost and ceding control, which feels uncomfortable.
I frequently speak with physicians who don’t know what is reasonable to expect from their executive leadership. In short, the person or the team who has been hired to run your practice should be your trusted partner and should be looking out for all aspects of the business part of your practice. He or she should be able to create a budget as we reviewed in episode 3 and then manage the revenue and expenses to perform within that budget. They should continually be seeking out ways to save money, and they should also be on the lookout for new sources of revenue. They should also have human resources skills and knowledge sufficient to manage your team as we discussed in episode 23.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In our last episode, we got to visit with Joe Mull, author, speaker and trainer about all things “employee retention.” I enjoyed the conversation, and the fact is, when you think about your practice as a business – and I hope you are by now! – the people are the most expensive, and most important part. You simply can’t deliver really great patient care without your team.
And, sometimes having people in the equation just makes things really complicated! Any time we’re wrangling with a particularly gnarly staffing issue, I’ve been known to say, “This would all be a lot easier if it weren’t for the people!”
All kidding aside, great organizations are made up of great people whose visions are aligned and who treat each other respectfully. In any medical practice, there are natural dichotomies between highly educated, highly compensated people in the business – physicians, advanced practice providers and some executive level administrators vs. less educated entry level workers – receptionists, medical assistants, some nursing and ancillary staff.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
What is the secret to building great teams and retaining energized and committed employees in today's workplace? If you have any staffing "woes" at all, you'll want to catch this episode. I interview Joe Mull, author of three books, including the forthcoming "Employalty," speaker, trainer, founder of the Boss Better Academy and expert on today's employment trends.
Joe has spent more than 20 years in healthcare, and he and I reflect on current employment trends, living wages, and how to Boss Better. You don't want to miss this one! Joe's new book is available for pre-sale now on Amazon, and ships on May 9. https://www.amazon.com/Employalty-Ignite-Commitment-Keep-Talent-ebook/dp/B0BRYTFWFZ/ref=sr_1_1?crid=2JBQNW2TUU4LL&keywords=employalty+joe+mull&qid=1682351281&sprefix=employalty%2Caps%2C137&sr=8-1Please Follow or Subscribe to get new episodes delivered to you as soon as they drop!
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
When a patient has an outstanding balance that they owe you, it’s important to make a distinction: there are some patients who are not able to pay – I recommend that you be compassionate, creative, and generous with those folks. Almost all of them want to pay in some way. Then there are the other type, those patients who are choosing not to pay. Those folks should be held responsible, and may need to be reminded that they owe you for the service you provided.
First off, using a collection agency is entirely your choice as the business owner. There is no requirement anywhere that you ever send a patient to collections, and you don’t have to if you don’t want to. We have worked with many medical groups who choose never to send a patient to collections, and they have that in their policies. Whatever you decide, make it a clinic-wide policy, and be consistent.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
When you think about the complexities that employers face when they select their health plan for this year, there’s a very good chance that your patients’ benefits have changed in some way from what they were used to from last year. Add to that fact that no one really reads all the way through that nice benefits statement that human resources gives them…and then your patient appears in your office with a new problem. You might need diagnostics, or a new prescription medication, or a referral to a sub-specialist. Or maybe you are the sub-specialist. Regardless, one thing is true: your patients expect you and your team have “magical and omniscient plan knowledge” and that they expect that you’re completely dialed in to all of the nuance of their particular plan design. They expect that you are only going to order tests or write prescriptions or make referrals for things that are covered on THEIR specific plan. I know it’s not fair. I know it’s ridiculous. And, they will still have that expectation.
You may not hear the fallout from this as much as your billing team does, but if I had a nickel for every time I heard a patient say, “Well, why did the doctor order it if it wasn’t covered by my plan?” I’d be retired on a tropical island somewhere.
Join us for this episode of Medical Money Matters where we'll talk about managing the patients' part of their medical bill. We'll cover multiple strategies from check in, all the way through scripting you can use to shift the responsibility for understanding benefits back to the patient.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Today, we’re going to talk about the most powerful question your front office team can ask to collect money over the front counter.
We’ve trained our patients over the years that they don’t have to pay for their visit for several months AFTERWARDS…wow…I don’t know of any other industry that allows its customers such lax payment terms!
In doing this, you are effectively making interest free loans. Don’t.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
The No Surprises Act went into effect on January 1, 2022 and many practices are still confused about how to administer it, and what the ramifications are for groups that don't. Join me for an in-depth discussion with healthcare attorney Grant Engrav, one of the nation's experts on this new legislation.
How do you determine whether or not you need to give a patient a Good Faith Estimate? And, if there is a dispute, how does that get resolved?
Grant breaks it down for physicians and administrators and discusses the inroads made by the Texas Medical Association's lobby, as well as the newest guidance that has come out as this piece of legislation is now being defined in the courts. As with the HIPPA legislation when it was first enacted, this one is frequently misunderstood a challenge to administer. Join us to gain a lot more clarity!
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In thinking about our Revenue Cycle as a whole, it truly begins at the front desk. When your new patient calls for the first time, and the new patient registration process begins, you are setting yourself up for success or failure, depending on how you’ve set up your front desk.
How well have you trained your front office on proper data collection? Do they understand how crucial their work is, and do they feel appreciated for doing a good job?
Your front desk is the face of the clinic, they are your ambassadors, if you will. They are in charge of first impressions, in many cases, both on the phone and when the patient arrives at the clinic in person. And, it’s a tough job – many times they’re expected to answer the phones as well, which can easily put a person into overload. And then we depend on them to do a great deal of data entry with hyper accuracy for that clean claim. On top of all of this, they get to deal with unappreciative or rude patients, and we have a tendency to make this an entry level job, with very little training.
No wonder our clean claims rates aren’t a lot higher. This is not a recipe for success.
If you're now finding yourself feeling a little sheepish about the fact that your front desk matches that description, don't despair. Most clinics do. Join me for this episode, where we'll talk all about how to set your front office up for success.
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Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
There are many things that help to improve retention and one of them is money. I’ve seen many groups who have bonuses, but while all are well intended, many are set up in a way that are difficult to administer, or even counterproductive.
I encourage our clients to set up performance-based incentive compensation programs so that they are paying their teams additional compensation that is completely based on how well the team performs. There is nothing subjective about it – it’s all easily measurable, and this is key. Join me for our newest episode of the Medical Money Matters podcast as we discuss how to easily design effective incentive compensation systems that will leave you happy to pay bonuses to highly performing staff!
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
So the notion of picking and choosing patients based on their insurance coverage might be met with a little resistance, or frustration or maybe even righteous indignation! Bear with me. I’m guessing you went into medicine to care for ALL patients, regardless of gender, race, ethnicity or any other differentiating factor. Thank you.
It is important to understand that while all patients are created equally, not all insurance payers are created equally. Some pay above your cost, and some pay below it. In Episode 9 of Medical Money Matters, we talked about your cost structure per RVU and in today's episode, we’ll drill down on that a bit more, so that you can understand clearly how you are being reimbursed and what it means to your practice overall, especially if you are in private practice.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
One of the most effective ways to increase income in a medical practice is to review and renegotiate your contracts with the insurance companies in your market. Many clinics we are called into have not reviewed their contracts for 5, 8, or even 10 years. I’m certain that your expenses have been going up over that time period. If you’re not renegotiating your contracts, you are tacitly agreeing to take home less pay each year. Don’t.
This episode of Medical Money Matters focuses on how to renegotiate your contracts successfully, even if you haven't done so for many years. Time for a raise.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
First of all, for physicians, improving coding is a must. I can hear your deep sigh… so many coding seminars… so many rules to remember… so much BS! Yes, it is. And, it’s how you get paid.
Join me for this episode of Medical Money Matters where we talk about ways to get paid for everything you've done for your patients. We also review how to partner with your coders, how to conduct coding reviews, and how to create feedback loops that make the whole system hum. Get over the fear of coding audits, and give yourself a raise.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Medical scribes can have a tremendous positive impact on a clinic's bottom line and on the professional satisfaction of physicians. They can also lower risk for coding audits by improving documentation and assisting busy clinicians in remembering what they did for their patients and why.
Join me for an educational conversation with Warren Johnson, CEO of Scribe-X, a national medical scribe company as we talk about scribes. We explore all aspects of adding a scribe to your practice, and Warren shares experiences from many of their clients all over the country.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Almost every physician I’ve met went into medicine because he or she was called to help their fellow human beings to be healthier and happier and to relieve pain and suffering. This is a noble profession, and you all have my utmost gratitude for the difference you make in this world.
All of those wonderful traits may leave you feeling a little disconnected from the notion of collecting money for what you do, or even a bit "squeamish" about things that seem too “business-ey”. It might even occur for you as "mercenary." I’ve heard all of these words from physicians as we’ve had conversations about money over the years. Join me for a conversation to normalize talking about money, and valuing yourself and your contribution to our community.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
Subscribe to our newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Where did all the money go? Overhead in a medical practice can be one of those things that seems out of control to the owners. You're working really hard, seeing a lot of patients, and it seems like there should be a lot of money coming in. At the end of the month, you may find yourself wondering where it all went.
This episode of Medical Money Matters podcast delves into the spending part of the business, or "overhead"! One of the biggest parts of overhead is staff salaries, and one of the biggest mistakes we see are practices who hold onto ineffective or toxic employees for far too long. Tune in to this episode for all kinds of ways to reduce your expenses and improve your financial performance.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
So, each month you attend your board meeting, or you meet with your bookkeeper and somewhere along the line, someone hands you a whole bunch of reports with numbers on them. In our second episode, we started to talk about those in reviewing the Language of Finance. In our third episode, we broke down the Profit & Loss Statement a bit more in reviewing how to create a Budget.
Today, we’re going to delve a bit deeper into the financial reports you’re likely to see, and why they’re important. Sometimes the scariest thing about finances is not knowing where you are. Is your practice doing okay? Are you well compensated in relation to your peers? Are your practice expenses in line with the rest of the industry? All of these questions are easy to answer when you have good data.
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Visit Jill’s company, Health e Practices’ website: https://healtheps.com/
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In our last episode, we heard from Tiffany Couch, national expert on insider fraud and embezzlers. Now you're focused on what you can do to safeguard your practice.
We learned that physicians are trusting individuals, and since we haven’t given you any business training, you’re also easy targets for embezzlers. In my thirty years in the industry, I’ve seen some embezzlers who move from practice to practice, continuing their crimes.
There are some simple steps you can take as a business owner to safeguard your assets – businesspeople call them “internal controls.” Tiffany mentioned several during our conversation, and in this episode, I break them down for you. We cover many "best practices" for financial controls - all here in a short 10 minute presentation.
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Want more content? Find sample job descriptions, financial tools, templates and much more: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
83% of medical practices are embezzled at some point in their history, which is a shocking statistic. Join me as I talk with Tiffany Couch, CPA, CFF, CFE, national expert on embezzlement and insider fraud.
She shares her experience and several ways in which physician owners and board members can protect themselves and their practices from theft. We discuss the emotional impact, along with the fiscal ones too. Downloadable from your favorite podcast platform - subscribe or follow to have access to all new episodes as soon as they're dropped! You can also find it here: https://hubs.la/Q01x8-Tc0
Tiffany's Book, The Thief in Your Company is available here
MedicalMoneyMatters
physicianleadership
revenuecyclemanagement
medicalgroupmanagement
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
In our last episode, we walked through how claims get created after you’ve seen a patient. Once the claims are sent to the insurance companies, you’ve now got a bit of a wait until they get paid. It is important to keep track of all of those outstanding monies, and to follow up promptly if there are any issues with getting a claim paid.
When you think about all of this money that is owed to you, business people refer to that as an asset, and they call it "Accounts Receivable" or "A/R" for short. In most medical practices, it is one of the most significant assets that the business owns. It usually represents several weeks’ worth of services to patients and can be in the hundreds of thousands or millions of dollars. And, because we haven't given you any business training, this asset is frequently overlooked and under managed, and then we have physician owners wondering why their cash flow is so poor. Tune in to learn some easy ways to review this important asset, and some key metrics to determine how healthy it really is.
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
How do you get paid for what you do, and why is it so complicated? Healthcare more than any other industry has a huge amount of complexity in how its professionals get paid for services they have rendered. Join me for this episode on reimbursement where we break down exactly how you get paid through your insurance contracts, and how your work is valued by payers.
Link to CMS site referenced in this episode: https://www.cms.gov/Medicare/Medicare-Fee-for-Service-Payment/PhysicianFeeSched/PFS-Relative-Value-Files
Purchase your copy of Jill’s book here: Physician Heal Thy Financial Self Join our Medical Money Matters Facebook Group here: https://www.facebook.com/groups/3834886643404507/ Original Musical Score by: Craig Addy at https://www.underthepiano.ca/ Visit Craig’s website to book your Once in a Lifetime music experience
Podcast coaching and development by: Jennifer Furlong, CEO, Communication Twenty-Four Seven https://www.communicationtwentyfourseven.com/
Join our host Jill Arena for the fourth podcast of her new series, Medical Money Matters.
Jill has a huge passion for seeing medical groups as a thriving part of the healthcare ecosystem, and for completing the education of our physician leaders.
In this fourth episode, she sits down with national revenue cycle experts, Kem Tolliver and Taya Gordon. Kem and Taya are the authors of Revenue Cycle Management: Don’t Get Lost in The Financial Maze, which can be purchased from MGMA here: https://mgma.com/practice-resources/products/revenue-cycle-management-dont-get-lost-in-the-fi#overviewThey have five advanced certifications between them, and you can find their bios here: https://mgma.com/practice-resources/products/revenue-cycle-management-dont-get-lost-in-the-fi#authorsKem can be followed on LinkedIn here: https://www.linkedin.com/in/kem-tolliver/Taya can be followed on LinkedIn here: https://www.linkedin.com/in/tayagordon/You can find their podcast, Rev Dive here: https://sliceofhealthcare.com/revdive/
Visit Jill’s company, Health e Practices’ website: www.healtheps.com
Subscribe to Health e Practices’ newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Enjoying the podcast content, and want more? Check out Medical Money Matters Content Website, chock full of tools and ideas to help you run your practice more effectively. This includes full podcast episodes, sample job descriptions, financial tools and templates and much more: www.MedicalMoneyMattersPodcast.com
Insurance contracting got you down? Sign up to be notified when our Medical Money Matters Contracting Visualizer is ready to go – you can use it to calculate the EXACT impact of that new contract on your cashflow: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book, Physician Heal Thy Financial Self here: ...
In this country, we do a fabulous job of training clinicians to be good doctors - we give you the latest and greatest diagnostics, cutting edge pharmaceuticals and world class technology. And, we completely fail to train you about business. In eight years of formal education, there are no classes on finance, leadership or contract negotiations. Nothing about managing people or leading change.
Join your host, Jill Arena for this new podcast which will bring you bite-sized, digestible pieces of knowledge culled from the last 30 years she has spent working in the business of medicine. Her commitment is to bring you resources, experts and answers so that you can achieve mastery over the financial and business aspects of your practice.
Visit Jill’s company, Health e Practices’ website: www.healtheps.com
Subscribe to Health e Practices’ newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Enjoying the podcast content, and want more? Check out Medical Money Matters Content Website, chock full of tools and ideas to help you run your practice more effectively. This includes full podcast episodes, sample job descriptions, financial tools and templates and much more: www.MedicalMoneyMattersPodcast.com
Insurance contracting got you down? Sign up to be notified when our Medical Money Matters Contracting Visualizer is ready to go – you can use it to calculate the EXACT impact of that new contract on your cashflow: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book, Physician Heal Thy Financial Self here: ...
Join our host Jill Arena for the third podcast of her new series, Medical Money Matters.
Jill has a huge passion for seeing medical groups as a thriving part of the healthcare ecosystem, and for completing the education of our physician leaders.
So, what’s all this hullabaloo about budgets? And why would you want one? Consider that a budget is like your financial GPS. By utilizing one, you can determine where you’d like to go financially, and then you can assess your progress against that plan.
Visit Jill’s company, Health e Practices’ website: www.healtheps.com
Subscribe to Health e Practices’ newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Enjoying the podcast content, and want more? Check out Medical Money Matters Content Website, chock full of tools and ideas to help you run your practice more effectively. This includes full podcast episodes, sample job descriptions, financial tools and templates and much more: www.MedicalMoneyMattersPodcast.com
Insurance contracting got you down? Sign up to be notified when our Medical Money Matters Contracting Visualizer is ready to go – you can use it to calculate the EXACT impact of that new contract on your cashflow: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book, Physician Heal Thy Financial Self here: ...
Join our host Jill Arena for the second podcast of her new series, Medical Money Matters.
Jill has a huge passion for seeing medical groups as a thriving part of the healthcare ecosystem, and for completing the education of our physician leaders.
In this second episode, she begins to untangle the complicated terminology of finance, and demystifies many terms. Come along to learn this new language.
Visit Jill’s company, Health e Practices’ website: www.healtheps.com
Subscribe to Health e Practices’ newsletter, Health e Connections: http://21978609.hs-sites.com/newletter-subscriber
Enjoying the podcast content, and want more? Check out Medical Money Matters Content Website, chock full of tools and ideas to help you run your practice more effectively. This includes full podcast episodes, sample job descriptions, financial tools and templates and much more: www.MedicalMoneyMattersPodcast.com
Insurance contracting got you down? Sign up to be notified when our Medical Money Matters Contracting Visualizer is ready to go – you can use it to calculate the EXACT impact of that new contract on your cashflow: www.MedicalMoneyMattersPodcast.com
Purchase your copy of Jill’s book, Physician Heal Thy Financial Self here: ...