BOLD Healthcare from the Outside In: Recent Episodes
Aveus, a division of medecision
Welcome to the BOLD Healthcare From the Outside In podcast, where we feature conversations with leaders in healthcare who are taking bold action to improve the customer experience and transform the industry. We believe the future of healthcare must be anchored in and designed from the point of view of those we are trying to empower, the consumer. We call this working from the outside in.This podcast is brought to you by healthcare consulting firm, Aveus, a division of Medecision. We specialize in research, experience, design, business strategy, innovation, and organizational change. We work with BOLD leaders across the healthcare ecosystem who have the same vision of consumer driven healthcare. For more information on us, visit aveus.com.
In our fifth and final episode of Season 2, our host Chris LaVictoire Mahai sits down with Octave’s Golee Abrishami, PhD, VP of Clinical Care, and Tony Glebe, Head of Business Development, to dig into the vast and often misunderstood topic of mental and behavioral health. A subject close to home for many yet only more recently thrust into the spotlight, Chris, Golee, and Tony explore the experiences of consumers/patients, clinicians, and healthcare organizations all trying to navigate this rapidly evolving space.
New this season! Each episode features consumer voices and testimonials based on their experiences, allowing us to truly orient our conversations from the “outside-in.” Thank you to those who shared their experiences with us.
To learn more about Golee, Tony, and Octave Health, visit the episode page on our website: Reimagining Mental and Behavioral Health Services - Aveus.
Join host Chris LaVictoire Mahai as she sits down with Jaffer Traish, the Chief Operating Officer of findhelp, to discuss the current challenges of, and great opportunity in, supporting consumers seeking help when they need it most. Access to quality healthcare is, of course, one great need. Then there are all the daily living needs everyone must juggle that have dramatic impacts on a person’s health and well-being. Access to healthy meals, transportation, financial aid, and safe shelter are just some examples.
What is the experience of individuals who have limited means, no health insurance, and no ready options for physical and/or mental healthcare nearby? How pervasive are these problems today? Where are we seeing innovative ideas and community action making a difference? Jaffer and Chris take on all these questions and more.
New this season! Each episode features consumer voices and testimonials based on their experiences, allowing us to truly orient our conversations from the “outside-in.” Thank you to those who shared their experiences with us.
To learn more about Jaffer and findhelp, visit the episode page on our website: The New American Safety Net - Aveus.
In this episode, host Chris LaVictoire Mahai sits down with Tia Newcomer, CEO of CaringBridge, to discuss those who are critical to the health and wellness of our inner circles and broader communities yet far too often left out of the conversation: caregivers. Together, Tia and Chris unpack questions and stories that illuminate the unpaid caregiver experience today: Who are they? What barriers and burdens do they face? What value, seen and unseen, do they provide? And, as our title suggests, who in healthcare truly cares about them?
New this season! Each episode features consumer voices and testimonials based on their experiences, allowing us to truly orient our conversations from the “outside-in.” Thank you to those who shared their experiences with us.
To learn more about Tia and CaringBridge, visit the episode page on our website: Who Cares About the Caregiver? - Aveus.
In this episode, our host Chris LaVictoire Mahai catches up with long-time friend, Lee Jones, Founder, former President, and CEO of Rebiotix Inc., to explore another avenue in our podcast series around healthcare’s steady movement towards personalized medicine and care. Leveraging Lee’s extensive background in biotechnology, medical device, and work with medical professionals around the world, Chris and Lee explore the role of personalization in the way medications and therapies are developed and delivered across the diagnosis and treatment phase: from clinical trial input, to initiating and adapting standardized therapies, to streamlining patient care pathways.
New this season! Each episode features consumer voices and testimonials based on their experiences, allowing us to truly orient our conversations from the “outside-in.” Thank you to those who shared their experiences with us.
To learn more about Lee Jones and Rebiotix Inc., a Ferring Company, visit the episode page on our website: Exploring the Future of Personalized Medicine - Aveus.
We are kicking off a new season of podcasts. In this first episode, Chris LaVictoire Mahai, founder and former President of Aveus, sits down with Adeel Malik and Bilal Naved of Clearstep, to discuss the needs and challenges surrounding effective personalized care in an increasingly digital world. Chris, Adeel, and Bilal dive into one of healthcare’s big tectonic shifts: from thinking about and addressing general populations by disease state, to providing the most appropriate care possible to each individual.
New this season! Each episode features real consumer voices and stories, allowing us to truly orient our conversations from the "outside-in." Thank you to those who shared their experiences with us.
To learn more about Adeel, Bilal, and their company Clearstep, visit our website: www.aveus.com/podcast.
“If you don’t have BOLD leaders in charge of your transformation, and we’ve done research on this, the likelihood of you accomplishing the things you wanted to accomplish drops dramatically…You need someone who can imagine the change and that can actually make it happen. That’s what BOLD leaders do.”
In this episode Sammi Guseyn-Zade, Consultant with Aveus, talks with Chris Mahai. Chris founded and led Aveus for over 20 years. Her work has taken her around the world, giving her a unique perspective on how leaders drive material and positive outcomes in today’s global marketplace.
In her progressive corporate career, Chris held several senior-level positions at Cowles Media/Star Tribune and spent nearly 15 years in the financial services industry, including several executive positions at First Bank (now U.S. Bank). An active member of corporate & nonprofit boards, Chris has a legacy of investments in women-owned & led businesses.
Chris is the author of three books including the topic of this episode: BOLD: Essential Leadership For Transformative Change. Listen to hear what we mean by BOLD leadership in healthcare and why bold leaders are best positioned to drive the transformation required in healthcare today.
"I believe that companies have to make money. The issue is that we put unicorn status and money above everything else in healthcare, we don't reward breakthrough outcomes the way we do unicorn status. And that is an issue because the way our system is built today, it is a win lose. It is a zero-sum game. And that pits me against you, stakeholders against stakeholders, peers against peers. And as long as we think that way, relationships are a more of a tug of war than compadre status."In this episode Deborah McMahon, SVP of Aveus talks with Dr. Jan Berger about the recent release of her fifth book Re-Engaging in Trust: The Missing Ingredient to Fixing Healthcare. This book integrates five years of primary research along with secondary research that leads readers to a set of concrete recommendations that can help move the needle positively around trust and outcomes.
Dr. Jan Berger is a 3-sector healthcare senior executive, board executive, author, and keynote speaker. She's presently the CEO of Health Intelligence Partners, a global healthcare consulting company, and she sits on corporate boards, both in the US and internationally. Prior to Health Intelligence Partners, Jan was a senior executive at CVS Health where she led innovation and was the chief medical officer. She's considered a thought leader in healthcare, and over her career, has written numerous articles and presented on a wide variety of topics.
“Let's reorient to the goals that matter for patients and then make sure the drugs and metrics are appropriate. I think that once we do that, we'll stop chasing adherence and Stars and start getting more upstream in terms of indication, effectiveness and safety.”
In this episode Deborah McMahon, SVP of Aveus talks with Dr. Terry McInnis about how medication management strategies aid in reducing costs and improving health. In a paper she coauthored in 2018, she highlighted that there's roughly half a trillion dollars in waste that can be attributed to non-optimized drug therapies. Deb and Terry talk about addressing some of the upstream root issues in the patient medication experience and how those can lead to improvements in downstream outcomes.
Dr. Terry McInnis is an industry leader and consultant. She is President and Founder of Blue Thorn Inc Healthcare Consulting and has led engagements with more than 100 companies and health systems, to help them succeed in an era of precision medicine and value-based care. She is a nationally recognized expert in medication management and successful drug costs value strategies. Terry serves as a consultant to Arene and as well as serving on our Medecision Advisory Board.
"We want to make sure that we put the member at the center and not put them in the middle, not require them to be the middleman between their payer and their provider."
In this episode Deborah McMahon, SVP of Aveus talks with Susie Hume, Director of Digital Strategy, Experience and Delivery at Excellus Blue Cross Blue Shield about how she and the team at Excellus Blue Cross Blue Shield are delivering a differentiated customer experience for members and providers.
Listen along as Susie shares how her team is improving digital and virtual health, building customer-centric culture and capabilities, using proactive experience design, creating a 360-degree member view to drive engagement, measuring success for customers and Excellus BCBS, and more!
Learn more about Aveus and our work in healthcare at www.aveus.com.