The Experience: Recent Episodes
Avaya
Cloud-based collaboration and communications are delivering experiences that are transforming our economy and shaping our lives. But to benefit from the Experience Economy and build an enduring advantage, organizations must think beyond yesterday’s strategies and solutions. The Experience invites you to join Avaya Chief Evangelist, Steve Forcum for thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. Each episode will enlighten, entertain and empower with information to help you innovate and differentiate by creating memorable experiences for customers and employees alike. Between episodes, follow us on the Avaya blog.
This is a special new episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today, guest host Kim Howland, Avaya’s Vice President of Global Marketing, is joined by the company’s CEO, Alan Masarek, for a conversation on the future of the organization as Avaya turns the page from its financial restructuring. They discuss the four key objectives Avaya will be investing in; what customers, partners, and shareholders can expect over the next six months; and much more. Press play and join us for another engaging conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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Presented by Avaya
www.Avaya.com
Avaya ENGAGE is going virtual! Catch a live stream from the main stage and choose from over 20 breakout sessions — all part of a free, three-day virtual experience June 19-21. Don’t miss our CEO, Alan Masarek, sharing his vision of Avaya’s next level service and technology; guest speaker, Mark Pollock, whose story involves pursuing the use of technology to cure paralysis; and Avaya’s Product & Engineering team showcasing our innovative technologies and the ability to choose your journey forward!
Register for ENGAGE virtual here!
Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s show, guest host and Avaya’s Head of Analyst and Influencer Relations, Chris Bain, sits down with Tom Cheong, Founder and Managing Director of Silver Spring Pathfinder, a company with a goal of creating meaningful employment for the disadvantaged in Singapore using technology as an enabler. Tom joins Chris to talk all about the amazing work he and his company are doing to get disadvantaged people into work, and the technology powering their efforts. So get ready for another insightful conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
To learn more about the incredible work Tom Cheong and his team are doing, visit the Silver Spring Pathfinder website.
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www.Avaya.com
We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.
Welcome back to ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today, Avaya’s Head of Analyst Relations and Storytelling and guest host Chris Bain, speaks with Bryant Richardson, the fractional Chief Information Officer for Skybridge Americas and President of Real Blue Sky, LLC. The pair speak about the best ways to enhance customer and employee experience in the contact center through cloud, as well as the value created by transitioning from an on-premises solution. Sit back and enjoy this timely conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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Presented by Avaya
www.Avaya.com
We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.
Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s show, guest host and Avaya’s Head of Global Marketing, John Colvin, speaks with the Vice President of Channels at Avaya, John Lindsley, about the ways Avaya is enabling partners to innovate without disruption. They also discuss the best ways to leverage technology to grow your business while engaging customers across multiple touchpoints. So, press play and get ready for another thought-provoking conversation about the future of experiences. And, if you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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- Facebook @Avaya
- Instagram @AvayaInc
- YouTube @Avaya
- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this
link.
Welcome back to ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. As we wrap up Season 2 of ‘The Experience,’ we're excited to announce that our final episodes will be guided by a fantastic selection of different guest hosts. We hope you'll enjoy hearing some new voices as we conclude our second season. If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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Presented by Avaya
www.Avaya.com
We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.
Welcome back for another wonderful episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. We have a very special episode in store today! Special guest host and Avaya’s Head of Corporate Communications and Influencer Relations Ginny Davis-Lee, hosts a thoughtful discussion in honor of International Women’s History month. Join her as she sits down with Kathy Sobus - Senior Director of Collaboration Go-To-Market at ConvergeOne, Michelle Taylor - Chief Information Officer for Leon County Government, and Tammie Briscoe – Vice President of Customer Support for North America at Avaya, to talk all about supporting, uplifting, and celebrating women in tech, not just this month but everyday. If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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Presented by Avaya
www.Avaya.com
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We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.
It’s time for another exciting episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Avaya’s Customer Engagement Solution Sales Lead for the Middle East, Africa & Turkey, Ahmad Dorra. Together, Ahmad and Steve explore the metaverse, explaining what it is, and unpacking how organizations can deliver customer experience within this new digital frontier.
If you’ve enjoyed the show, don’t forget to like us, and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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- Twitter @Avaya
- Facebook @Avaya
- Instagram @AvayaInc
- YouTube @Avaya
- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On today’s episode airing on International Women’s Day, Steve is joined by the C.I.O. and Director of I.T. for Pennsylvania's Dauphin County, Elizabeth Zeigler Parry. Together, Elizabeth shares with Steve some of the challenges of digitizing government communications and the rewards of pivoting to the cloud. This is an episode you do not want to miss! Make sure if you’ve enjoyed the show, to like us and subscribe so you stay up to date on the latest exciting episodes of ‘The Experience,’ brought to you by Avaya.
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- Facebook @Avaya
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- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this
link.
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Today is a very special episode! We are celebrating Black History Month with a special panel discussion hosted by our own Steve Forcum. For the conversation, Steve is joined by Avaya employees Roger McDaniel, Service Provider Channel Sales; April Owusu, Solutions Marketing Specialist; and Ariel Wilkins, Public Sector Marketing Manager. Together, the group discusses their support for and celebration of Black History Month and shares some of their own personal stories and experiences. Make sure, if you’ve enjoyed the show, to like us and subscribe, so you stay up to date on the latest exciting episodes of ‘The Experience,’ brought to you by Avaya.
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Presented by Avaya
www.Avaya.com
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We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Avaya’s Chief Human Resources Officer, Anna-Marie Crowley, who helps spearhead Avaya to be a destination place to work. Anna-Marie joins Steve to talk all about the best ways to keep employees engaged in a “Work from Anywhere” world and what the office of the future may look like. This is one episode you don’t want to miss. Don’t forget, if you’ve enjoyed the show, like us and subscribe so you stay up to date on the latest exciting episodes of ‘The Experience,’ brought to you by Avaya.
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Presented by Avaya
www.Avaya.com
________________________________________________________
We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya ENGAGE 2023, follow this link.
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Adventure Racing legend, multi-sport athlete, coach, author and speaker, Nathan Fa’avae! Nathan joins Steve to talk all about endurance in the face of adversity, team building, effective collaboration, and so much more.
To find out more about Nathan’s professional coaching and training services or to purchase his book: Adventurer at Heart, visit this website.
We also wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! For more information on Avaya Engage 2023, follow this link.
If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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- Facebook @Avaya
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Presented by Avaya
www.Avaya.com
Here on The Experience by Avaya, we share insights into the future of customer and employee experiences.
If you’re enjoying this show, please be sure to like, rate, subscribe, and leave a review wherever you listen to your podcasts. We’ll have another episode coming soon!
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- Facebook @Avaya
- Instagram @AvayaInc
- YouTube @Avaya
- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
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We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.
Here on The Experience by Avaya, we share insights into the future of customer and employee experiences.
If you’re enjoying this show, please be sure to like, rate, subscribe, and leave a review wherever you listen to your podcasts. We’ll have another episode coming soon!
Follow Us
- Twitter @Avaya
- Facebook @Avaya
- Instagram @AvayaInc
- YouTube @Avaya
- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
________________________________________________________
We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by Avaya's Education Vertical Director, Julie Johnston! Together, Julie and Steve discuss trends in next generation learning tools, and how those tools can be best utilized to attract and retain students in the current era of declining university enrollment.
For additional resources, follow these helpful links:
- Spaces Learning website
- Spaces Learning for Higher Education Case Study
- Aims Community College Reduces Phone System Workload by 30% Using Avaya Solution
- Florida State University Serves its Students and Community Through Innovation and Collaboration | Avaya
If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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Presented by Avaya
www.Avaya.com
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. On this episode, host Steve Forcum is joined by the Founder, CEO, and Lead Analyst at Aragon Research, Jim Lundy. Having 30 years of technology and management experience, Jim recently released The New Playbook for Unified Communications & Collaboration focused on the concept of hybrid cloud – a unique blend between public SaaS, cloud, and private cloud. Steve and Jim dive into the benefits of hybrid cloud and discuss why large enterprises should be seriously considering it as an option for the future.
You can follow Jim on Linkedin and you can learn more about the exciting work Aragon Research is doing on their website.
If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
We wanted to invite you to join us at Avaya ENGAGE 2023, taking place June 18-21 in Orlando, Florida! As the global leader in customer experience solutions, Avaya is assembling the top minds in the industry to come together and discuss ways to deliver experiences that matter. For more information on Avaya Engage 2023, follow this link.
Follow Us
- Twitter @Avaya
- Facebook @Avaya
- Instagram @AvayaInc
- YouTube @Avaya
- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
Here on The Experience by Avaya, we share insights into the future of customer and employee experiences.
If you’re enjoying this show, please be sure to like, rate, subscribe, and leave a review wherever you listen to your podcasts. We’ll have another episode coming soon. Happy Thanksgiving!
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Presented by Avaya
www.Avaya.com
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. For this episode, Avaya’s Chief Human Resource Officer, Anna-Marie Crowley, is guest hosting for Steve Forcum and speaking with Reeva Kymer, the Director of ESG and Philanthropy at Avaya. Together, Reeva and Anna-Marie discuss Avaya’s 2021 Corporate Responsibility Report and share some highlights from the company’s ESG performance.
Avaya’s 2021 Corporate Responsibility Report highlights include:
- Utilizing Avaya technology to meet societal needs, Avaya delivered exceptional education experiences, helped businesses grow, and supported persons with disabilities.
- Reinforcing its commitment to diversity, equity, inclusion, and belonging (DEIB), Avaya added “Inclusion” to the company’s cultural principles.
- Hosting the seventh annual Month of Giving—a spirited campaign that brings together employees, partners, suppliers, and customers from around the globe—in October of 2021. The Avaya community raised more than $140,000 to support its partner, Save the Children.
- Ongoing corporate social responsibility efforts (CSR) in India focused on programs enhancing the quality of education, utilizing our technology to improve access to health and education and building employability skills in support of poor and marginalized populations. Funds distributed by Avaya India’s CSR program benefited more than 8,500 children and young adults between fiscal years 2020 and 2021.
- Driving employee engagement, Avaya launched its inaugural SPARK WEEK in February of 2022, consisting of education sessions designed to help employees learn and grow, both professionally and personally.
Additional Resources
- Learn more about Corporate Responsibility at Avaya
- Read our blogs:
- Avaya’s Commitment to a Responsible Supply Chain
- Recognizing and Empowering People: A View of Avaya’s DEIB Initiatives
- Avaya’s Environmental, Social, and Governance Strategy—Creating Better Experiences Worldwide
If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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- YouTube @Avaya
- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
Here on The Experience by Avaya, we share insights into the future of customer and employee experiences.
If you’re enjoying this show, please be sure to like, rate, subscribe, and leave a review wherever you listen to your podcasts. We’ll have another episode coming soon!
Follow Us
- Twitter @Avaya
- Facebook @Avaya
- Instagram @AvayaInc
- YouTube @Avaya
- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. For this episode, Steve Forcum is speaking with the Financial Services Sales Director at Avaya, Bob Backes and the Customer, Sales and Service Managing Director at Accenture, John McNally. Bob and John join Steve to discuss using AI technology to make banking and financial services more effortless for customers, as well as employees.
You can follow Bob Backes on LinkedIn, as well as John McNally and you can learn more about the exciting work Accenture is doing on their website.
If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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- Facebook @Avaya
- Instagram @AvayaInc
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- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
Welcome back to another episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. On this episode Steve Forcum is joined by the Practice Leader in Digital Workspace at Omdia, Tim Banting. Tim sits down with Steve to talk all about composable enterprises and how they are able to innovate and adapt rapidly and dynamically.
Don’t forget you can follow Tim Banting on LinkedIn, and Twitter, and you can learn more about the amazing work Omdia is doing on their website.
If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
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- Facebook @Avaya
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Presented by Avaya
www.Avaya.com
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October 17th through 20th in Orlando, Avaya will be participating in the Gartner IT Symposium: the world’s most important gathering of CIOs and IT executives.
Already attending? Stop by Booth 1027 to meet with me or other Avaya experts! Or, join us for our Solution Provider Session to find out how to turn every moment with your customers into momentum for your business. You don't want to miss this.
For more information about the Gartner IT Symposium or to purchase a discounted ticket, visit: https://events.avaya.com/ev-na-gartner-symposium-reg?CTA=23CORP-HYGARTSYMORL&TAC=23CORP-HYGARTSYMORL&utm_campaign=event-hygar
Welcome back to another exciting episode of ‘The Experience,’ brought to you by Avaya, where we’re bringing you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of experiences. On this episode Steve Forcum is joined by the Global Vice President of Product Management at Avaya, Karen Handy, and the Founder and Principal Analyst at ZK Research, Zeus Kerravala. Karen and Zeus talk all about transitioning to the new world of hybrid work and how it has changed the way we operate today and into the future.
Don’t forget you can follow Karen Hardy on LinkedIn, and Twitter, and you can learn more about the amazing work ZK Research is doing on their website and you can also follow Zeus on LinkedIn, and Twitter.
If you’ve enjoyed the show, don’t forget to like us and subscribe so you don’t miss another exciting episode of ‘The Experience,’ brought to you by Avaya.
Follow Us
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- Facebook @Avaya
- Instagram @AvayaInc
- YouTube @Avaya
- LinkedIn @Avaya
Presented by Avaya
www.Avaya.com
________________________________________________________
October 17th through 20th in Orlando, Avaya will be participating in the Gartner IT Symposium: the world’s most important gathering of CIOs and IT executives.
Already attending? Stop by Booth 1027 to meet with me or other Avaya experts! Or, join us for our Solution Provider Session to find out how to turn every moment with your customers into momentum for your business. You don't want to miss this.
For more information about the Gartner IT Symposium or to purchase a discounted ticket, visit: https://events.avaya.com/ev-na-gartner-symposium-reg?CTA=23CORP-HYGARTSYMORL&TAC=23CORP-HYGARTSYMORL&utm_campaign=event-hygar
It is time to get ready for an exciting episode of The Experience, presented by Avaya. That’s right, this week is a very special episode because we are featuring the Avaya Engage User Conference! Our host Steve Forcum passes the show over to the Senior Solutions Marketing Manager at Avaya, Laura Faughtenberry, to moderate an in-depth discussion with some of the key Avaya Experience Builders! Some of them are no strangers to the show and panelists include Chief Marketing Officer for Avaya, Simon Harrison; Professor at Clemson University, Dr. Alex Feltus; Chief Product Officer at Toolwire, David Clarke; CEO and Co-Founder of Journey.AI, Brett Shockley; Vice President of Strategy and Technology at ConvergeOne, David Lover; and Senior Director of U.S. Experience Builders at Avaya, Tim Gogal. Listen in on the thoughtful conversation from start to finish and discover how partners and customers alike are using “Experience Thinking” to accelerate digital transformation and truly elevate both the employee and customer experience. Hear the panel touch on how the Avaya Experience Builders Community is sharing and inspiring commitment to collaborate, and a passion for driving innovation. Get some first hand insight into intelligent collaboration and discover new ways of delivering a holistic, immersive, total experience that keeps teams connected, engaged, and reachable no matter the distance. It has to be fast as well as easy to deliver the best experience for the customer and provide the reliability needed to stay connected with employees and customers from anywhere. Find out how you can create the most exciting and engaging experiences that are also thoughtful and effective. This is an episode you surely do not want to miss! So get ready for a very insightful show with this star-studded panel of guests. It is time for The Experience, brought to you by Avaya!
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Presented by
Avaya
This week on The Experience, presented by Avaya, Steve is joined by Brett Shockley, co-founder and CEO of Journey.AI which focuses on solving customer identity verification for business, with emphasis on the financial industry. Listen as they discuss Brett’s journey from CTO of Avaya to helping start Journey.AI and some of the lessons he learned along the way. He also gives his view of the current state of online security and what still needs to be done in order to help organizations stay competitive. He addresses the unique challenge of customer choice and how businesses can go about synthesizing comfort with platform security. Customers’ online “identity” can often be a confusing and intricate topic; Brett helps listeners by breaking down some of the nuances so listeners can get a better understanding of what their online “identity” looks like. Plus, hear more on the role of mobility, biometrics, how online security is being reimagined, and, ultimately, what all this means for customer experience. All this and even more on this insightful episode of The Experience, brought to you by Avaya.
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Avaya: Instagram - @avayainc Twitter - @Avaya
Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya
Presented by
Avaya
Get ready for another episode of The Experience, presented by Avaya, this week with one of the Explorers Club’s ‘50 People Changing The World,’ Dr. Sian Proctor! She sits down with Steve Forcum, the Chief Evangelist at Avaya, to give us some insight into her amazing experiences as an explorer, educator, and innovator. Part of our goal each episode is to cultivate thoughtful conversation with industry leaders, technologists, creators and more who are bringing to life the future of experiences. Listen as Steve and Dr. Proctor touch on important topics such as what took to her space, as well as diversity, inclusion and individuality in all lines of work. You may have seen Dr. Proctor in one of the many television appearances she has made, or even taken a geology class from her at South Mountain Community College. But one of her most inspiring and exciting achievements is that she has the honor of being the first black woman to pilot a spacecraft, on the Inspiration4 all civilian orbital spaceflight! Learn first hand what it was like to hear the count down from mission control and lift off into the atmosphere above. Not to mention get some insight into the training and planning that goes into a mission to space. Find out where Dr. Protector’s love of science and exploration started and how her background created a passion for STEAM - science, technology, engineering, arts and mathematics. The duo also touch on how technology is making both teaching and collaboration easier and highlight some of the best practices to help bring teams and collaborators together. The importance of diversity, individuality, and inclusivity is a philosophy that’s core to Avaya’s products and services - bringing workforces together. Dr. Proctor and Steve take a dive into how this can be achieved and what the future looks like in the world of science. This is an episode you do not want to miss, so join us for The Experience, brought to you by Avaya!
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Avaya: Instagram - @avayainc Twitter - @Avaya
Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya
Presented by Avaya
On this week’s episode of The Experience, presented by Avaya, our special guest is best-selling Author, Inventor, and Chief Product Officer for Toolwire, David Clarke! He sits down with Steve Forcum, the Chief Evangelist at Avaya, to give us some insight into the new and exciting world of modern collaboration and building experiences. On this show we bring you thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing life to the future of experiences and that's exactly what we're doing today. Despite difficult and unprecedented times, working together has become as important as ever. With new and evolving technologies, distance has become a thing of the past and this episode is all about collaboration without boundaries! Learn from David the current state of digital collaboration. Hear first hand how Avaya and Toolwire are creating a global ecosystem of partners and customers that are accelerating technological transformation throughout the globe with their initiative, Avaya Experience Builders. Listen as Steve and David talk about the ways technology is enhancing remote and digital learning for students everywhere and how this collaboration technology impacts us down the road. The duo also touches on the human element of these advancements and how we can maintain real connections alongside evolving technology. In this episode you will also get to hear a little about the ever important CX Day, or Customer Experience Day, which is a global celebration of companies and professionals that create wonderful customer experiences! Hear from David the importance behind this day and what makes the customer experience so integral to building and running a sustainable business. This is an interesting and thought provoking episode you do not want to miss! So get ready, hit play, and join us for another episode of The Experience, brought to you by Avaya!
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Presented by Avaya
www.avaya.com
This is The Experience, where we share insights into the future of customer and employee experiences, brought to you by Avaya. Join Avaya Chief Evangelist, Steve Forcum as he creates thought-provoking conversations with different industry leaders, technologists, creators, and influencers who are bringing to life the future of experiences. Each episode will enlighten, entertain and empower you with information to help you innovate and differentiate by creating memorable experiences for customers and employees alike! Today we are speaking with the Chief Revenue Officer of Avaya, Stephen Spears, about how you can solve digital workspace problems. Stephen oversees the strategy, performance, and alignment of revenue operations for Avaya, helping to accelerate execution on the company’s growth strategy and delivering experiences that matter to Avaya customers. Businesses have had to go through some remarkable changes as a result of COVID-19 over the last year and in this episode you will get to hear first hand about how organizations are adapting and leveraging collaboration solutions to manage such a dynamic environment. Customer and employee needs are always changing. Business is always changing. Avaya is changing, too. No longer are they just about communications. They are here to help you adapt by creating unique experiences you need for your customers, your employees and your business. Listen as Steve and Stephen discuss moving forward with confidence in this work-from-anywhere age and learn about how companies are adapting. There is now a chance for organizations to re-think or re-imagine their communications infrastructure and create something new. Something better. Avaya is doing just that for the largest of enterprises with critical security, scale and scope requirements – and they are bringing that now to organizations of all sizes and in all industries, governments, education, you name it. So don’t miss it! Sit back, get comfortable and join us for The Experience, presented by Avaya.
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Presented by Avaya
On this week’s episode of The Experience by Avaya, we’re joined by the Head of Business Operations for Gotham FC, Kristin Bernert! Listen as she and our host Steve Forcum discuss the lessons she’s learned during her career of building brands and creating unique experiences. She talks about her role at Gotham FC as well as many other organizations she’s been a part of such as the NBA and MSG Sports. She tells us some of the techniques sports leagues are using today to build lasting relationships between teams and their fans. They discuss whether or not there is actually a difference between fans and customers. Plus, how technology can deliver cutting-edge experiences to both fans and players! If you’re a sports fan, player, or customer, this is an episode you won’t want to miss!
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Presented by Avaya
www.avaya.com
On this week’s episode, we listen in to a conversation between Avaya CMO and former Gartner analyst, Simon Harrison and one of the key thought leaders from Constellation Research, Liz Miller that occurred at a recent live event. They talk about how delivering effortless experiences for customers and the employees that serve them is now more important than ever. Plus, their thoughts on the ‘experience economy,’ next-gen CX and EX, and the future of experience! Learn how organizations today are experimenting on how to better “delight” their employees and customers and deliver tailored experiences to them. The future of delivering natural experiences lies in adjusting our mindset to what is going to save people money and deliver them moments. Creativity and collaboration are the measurements of successful engagements. Even during the pandemic, there is massive potential in the new world of work. On today’s episode, dive deep into how companies are empowering their employees to be their authentic selves through seamless connectivity.
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Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya
Presented by Avaya
Welcome to The Experience, brought to you by Avaya! This week’s guest is the Director of Customer and Partner Onboarding at Avaya, Davide Petramala! Davide is here to talk to us about why connections matter and how a “composable enterprise” can deliver effortless experiences. This podcast is a show that shares insights into the future of customer and employee experiences. Join Avaya Chief Evangelist, Steve Forcum for thought-provoking conversations each episode as he is joined by industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Get a front-row seat for understanding how today’s digital journeys happen on multiple channels and across various touchpoints. With this, customer loyalty is now built on creating fully integrated connections - any channel, any platform, any time with a fully connected customer experience. Together Steve and Davide take a closer look at how companies can embed communications into all processes and applications based on a more agile and composable approach. They also discuss how to incorporate AI and CPaaS to drive new capabilities that reduce complexities and deliver effortless experiences that matter. Because that is the most important thing, providing an experience that is both memorable and enjoyable. It matters. As a company you want to provide the best and most seamless experience to your customers and by doing so build a lasting relationship and connection. It’s through experiences that success is achieved! Join Steve and Davide for an insightful and exciting conversation about why connections matter and how effortless experiences are composed. So what are you waiting for? Sit back, relax and start listening to this brand new episode of The Experience, presented by Avaya!
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Twitter @Avaya
Facebook @Avaya
Instagram @avayainc
Presented by Avaya
www.avaya.com
Welcome to The Experience, where we share insights into the future of customer and employee experiences, brought to you by Avaya. Join Avaya Chief Evangelist, Steve Forcum as he sparks thought-provoking conversations with industry leaders, technologists, creators, influencers, and others who are bringing to life the future of experiences. Every episode will enlighten, entertain and empower you with information to help you innovate and differentiate by creating memorable experiences for customers and employees alike! This week we are joined by the Principle of St. John’s Lutheran School in the greater Chicago area, Matt Kamien, to discuss how he is creating and delivering a safe, mobile, and more connected learning experience for his students. The pandemic has greatly affected both teachers and students alike across the country and across the world throughout the last year. Luckily advances in technology are enabling learning to take place anytime and anywhere. In this episode you will get a first hand experience into how Matt is working to make learning accessible for all his students and hear about how he is overcoming obstacles to make that happen. From leading the pilot program for online learning to creating a feasible education plan, it takes a lot of thought and experimentation to create the proper virtual learning experience. In the modern and online world today campus safety necessitates the need to be able to disseminate information rapidly and consistently to security, students, and faculty. We also learn about how Avaya helps educational institutions stay connected and deliver the best-in-classroom experiences. And don’t forget, Avaya Spaces goes beyond just videoconference—it keeps the collaboration and learning experience going full time. This is an episode you do not want to miss, so get comfortable and join us for The Experience, presented by Avaya!
Follow Us:
Avaya: Instagram - @avayainc Twitter - @Avaya
Steve Forcum: Instagram - @steveavaya Twitter - @SteveAvaya
Presented by Avaya
Cloud-based collaboration and communications are delivering experiences that are transforming our economy and shaping our lives. But to benefit from the Experience Economy and build an enduring advantage, organizations must think beyond yesterday’s strategies and solutions. The Experience invites you to join Avaya Chief Evangelist, Steve Forcum for thought-provoking conversations with industry leaders, technologists, creators, influencers and consumers who are bringing to life the future of experiences. Each episode will enlighten, entertain and empower with information to help you innovate and differentiate by creating memorable experiences for customers and employees alike. Between episodes, follow us on the Avaya blog.