GigCX Marketplace: Recent Episodes
LiveXchange
LiveXchange, founded in 2006, helps companies manage all aspects of the customer engagement lifecycle by leveraging its proprietary PCI Level 1 certified, turnkey GigCX Marketplace that enables clients to tap into its 150,000+ member, virtual, on-demand workforce. Learn more about LiveXchange at www.livexchange.com
The 2022 Front Office CX Omnibus Survey by Ryan Strategic Advisory sounded the views of 668 enterprise executives each of whom has strategic decision-making authority over contact centres in their respective organizations. Download the whitepaper.
Today, we sat down with Peter Ryan to explore the views of these executives with regard to the deployment of GigCX.
South Africa has been awarded the "2022 Most Popular Offshore CX Delivery Location" award according to the annual Ryan Strategic Advisory Front Office BPO Omnibus Survey. This solidifies South Africa's position as a new leader in global CX delivery.
On this episode of the GigCX Marketplace podcast, Peter Ryan, Steve Weston, and Terry Rybolt join us to provide unique insights into the location as an offshore delivery point.
There used to be a time when call center agents would quit a job to go work for another BPO offering higher pay or a more suitable environment. Now, agents are quitting or not showing up for work “just because.” As a result, call centers both captive and outsourcers will need to look at implementing other talent programs. To unpack this for us, welcome to the program Cheryl Myrskog, Vice President of Global Development for LiveXchange.