Brand vs Demand Activation: Recent Episodes
TechPros.io
Welcome to TechPros.io’s first interview series, where enterprise professionals share their thoughts and experiences on emerging business trends. In this series ‘Brand vs Demand Activation’, we will be exploring the strategies B2B marketing leaders are taking to engage buyers in today’s content-rich world. This series is sponsored by Network Sunday, a Business 2 Human marketing agency in the UK that opens doors to the C-suite and accelerates business development for leading enterprise brands.
Remember to subscribe to stay up to date with upcoming podcasts from TechPros.io.
Tim Bond speaks with Carson Hostetter , who leads RingCentral's AI and customer experience strategy, about how voice technology is reshaping business operations from call centres to reception desks. RingCentral handles billions of minutes of voice annually across 500,000 customers globally. Their AI receptionist product launched in June 2024 and already serves over 3,000 customers, demonstrating strong market appetite for automated voice solutions.
The conversation explores two critical benefits. First, voice agents handle customer interactions naturally, without forcing callers through menu trees. Second, every interaction generates transcripts that reveal customer sentiment, sales opportunities, service gaps and product development insights. Carson explains why RingCentral partners with multiple AI providers including OpenAI, Google and AWS, maintaining an open platform rather than building proprietary models. The discussion covers implementation, from five-minute setup for small businesses to complex enterprise integration, and examines how AI enables market expansion rather than just cost reduction.
Topics covered
• Traditional IVR limitations versus natural language voice agents.
• Setting up AI receptionists in under five minutes with minimal configuration.
• Transcript analysis for sentiment tracking, opportunity identification and business intelligence.
• Open platform strategy with multiple AI providers versus proprietary models.
• Performance benchmarks and customer adoption rates since June 2024 launch.
• Use cases spanning reception, technical support and complex customer service.
• Future work patterns and the optimistic case for AI augmentation.
• Moving from defensive cost-cutting to offensive market expansion strategies.
• How small businesses and enterprises apply the technology differently.
Timestamps
00:00:00 Introduction and AI's competitive impact
00:05:23 RingCentral overview and market position
00:09:00 Evolution from ChatGPT moment to voice agents
00:15:17 Market readiness for AI solutions
00:17:50 Why voice AI is easier than traditional IVR systems
00:20:00 The data opportunity from call transcripts
00:25:27 Performance benchmarks and customer growth metrics
00:27:31 Use cases from reception to complex support scenarios
00:30:21 Why "AI receptionist" undersells the platform capability
00:32:31 Future patterns of work and employment outlook
00:36:22 Why choose RingCentral and how to get started
Guest bio
Carson Hostetter leads RingCentral's AI and customer experience strategy, bringing 26 years of communications industry experience. Starting with Nortel Networks in 1999, he joined RingCentral in 2016 to build and scale the company's enterprise business. After serving as Chief Revenue Officer for three and a half years, Carson now focuses on developing RingCentral's next generation of AI-infused communication solutions, ensuring practical customer outcomes whilst maintaining the company's open platform philosophy across partnerships with major AI providers.
•
•
•
Related episodes
Browse previous episodes exploring AI implementation and business transformation at TechPros.io.
Follow the Enterprise Thought Leadership Podcast on Apple and Spotify to never miss an episode. Leave a rating to help others discover these conversations. Share your burning questions or topic suggestions by emailing podcasts@techpros.io.
Join the growing podcast community on LinkedIn.
Explore upcoming TechPros.io roundtables and virtual experiences.
80% of software companies are zombies. After three decades guiding thousands of software founders through exits and acquisitions, Mark Edwards reveals the uncomfortable truth: most businesses exist in endless loops, neither thriving nor dying. In this episode, Mark shares what separates the 20% who succeed from the zombie majority. His verdict? Strategy beats everything else. The conversation explores how AI quadruples the number of software companies whilst collapsing barriers to entry. Mark warns that despite new technology, success still demands emotional intelligence, strategic positioning, and teams that balance technical, creative and commercial capabilities.
Guest bio
Mark Edwards brings three decades of experience in software company mergers and acquisitions. As founder of Boss Equity (established 1999), he has worked with thousands of software companies across document management, workflow automation and enterprise solutions. His pattern-matching across hundreds of exits reveals why most software businesses fail to escape mediocrity. Mark combines his early creative background in photography with deep commercial expertise to help founders understand strategic positioning and market dynamics.
Topics covered
• Why 80% of software companies exist as zombie businesses.
• The three-word answer to escaping mediocrity: strategy, strategy, strategy.
• Only 35% of companies actually know their competition.
• Less than 5% seeking investment successfully secure funding.
• How AI quadruples the number of software companies in five years.
• Why emotional connection, not features, drives B2B sales decisions.
• The danger of technical founders building companies in their own image.
• Barriers to entry collapsing through tools like Lovable.
• The need for cerebral diversity: creatives, strategists and technicians.
• CEOs as figureheads who make their teams look exceptional.
Timestamps
00:00:00 Mark's lifelong obsession with improvement
00:03:14 Building Boss Equity and international expansion
00:05:00 Pattern matching across thousands of companies
00:08:10 The 80% zombie company problem explained
00:10:00 Strategy as the only escape route
00:11:13 Understanding real competition and market positioning
00:16:00 Marketing failures and disconnected sales processes
00:18:17 Zombie loops and endless investment searches
00:19:48 Why less than 5% achieve institutional investment
00:22:32 AI creating the most exciting time in software
00:26:00 Barriers collapsing and competition intensifying
00:29:23 The rise of peer-to-peer funding models
00:32:00 Companies reaching hundreds of millions overnight
00:37:11 The need for cerebral diversity in teams
00:39:30 CEOs as figureheads who elevate their teams
00:41:05 The future of RPA and business operating systems
00:47:38 Psychology as the key to successful deals
Resources and links
• Mark Edwards on LinkedIn
• Tim Bond on LinkedIn
• Outsmart Strategy
• Boss Equity – Mark's M&A advisory firm
• Lovable.com – No-code platform changing barriers to entry
• FREE AI Acceleration Report
Listen now
• Apple Podcasts
• Spotify
Related episodes
• Episode 74: Marketing in an AI-first world
• Episode 72: Building scalable software businesses
Get your AI acceleration report
Want to teach your team to build their own AI agents that act like teammates, boosting productivity, quality, and job satisfaction? Get your FREE AI Acceleration Report (for listeners with teams of six or more), a quick team survey and consultation that maps priority workflows, time saved and ROI from an AI upskilling programme. Visit Cogniscale.com and enter promo code PODCAST.
Connect with us
Follow Enterprise Thought Leadership for weekly episodes exploring technology, operations and the future of work. Rate and review this episode if you found it valuable. Have burning questions or topics for future episodes? Email podcasts@techpros.io
• TechPros.io
• Upcoming Events
• LinkedIn Community
The Financial Times has achieved 44% productivity gains in certain areas whilst maintaining their commitment never to replace journalists with AI. McKinley Hayden, who leads data value and strategy at the FT, reveals how they won Gen AI Initiative of the Year by focusing on values before technology. With over 2,000 active weekly users across their 3,500-strong workforce, the FT has built an implementation programme that measures emotions alongside capabilities, creating a network of departmental AI representatives who serve as two-way conduits for change. McKinley explains why simplicity matters when "the target is not fixed" and shares surprising examples where AI actually added time rather than saving it.
Topics covered
• How values and responsibility drive effective AI adoption at scale
• Building voluntary participation programmes that achieve 57% workforce engagement
• Why measuring emotions matters as much as measuring capabilities
• Creating AI playbooks for common tasks across all departments
• Where AI fails: when augmentation adds time instead of saving it
• Navigating constant change when implementation targets keep moving
• The power of departmental representatives as change agents
• Balancing quick wins with long-term transformation goals
Timestamps
00:01:44 – McKinley's role in data value and strategy at the FT
00:03:03 – The Financial Times' global presence and reach
00:04:10 – Winning Gen AI Initiative of the Year award
00:05:41 – Values-driven approach: why principles come first
00:10:47 – Thoughtful and responsible AI adoption strategies
00:13:55 – Results assessment: achieving 44% efficiency gains
00:17:29 – Survey methodology: measuring emotions and capabilities
00:22:25 – New CEO's focus on AI outcomes and priorities
00:24:17 – AI implementation programme structure and teams
00:27:29 – Complex AI versus simple augmentation approaches
00:31:56 – Demonstrating value to leadership and stakeholders
00:34:09 – Why the implementation target isn't fixed
Guest bio
McKinley Hayden leads data value and strategy at the Financial Times, where she has spearheaded the organisation's award-winning approach to AI implementation. Her work focuses on balancing technological innovation with the FT's core values of human-powered journalism. Under her leadership, the FT's AI programme has achieved significant adoption rates and productivity gains whilst maintaining a thoughtful, values-first approach. McKinley brings expertise in change management, data strategy, and organisational transformation to help traditional media organisations navigate digital evolution.
Resources and links
• Tim Bond on LinkedIn – podcast host and enterprise technology leader: https://www.linkedin.com/in/tngbond/
• McKinley Hayden on LinkedIn: https://www.linkedin.com/in/mckinleyhyden/
• Financial Times website: https://www.ft.com
• TechPros.io: https://techpros.io/
• Upcoming events and roundtables: https://techpros.io/virtual-experiences/
• Enterprise Thought Leadership community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Related episodes
• Episode 73: AI transformation in publishing
• Episode 69: Building data-driven cultures
• Episode 65: Change management in traditional industries
Calls to action
Follow Enterprise Thought Leadership on Spotify
Rate this episode on Apple Podcasts
Join the conversation in our LinkedIn community
Share your AI implementation challenges: podcasts@techpros.io
Want to teach your team to build their own AI agents that act like teammates, boosting productivity, quality, and job satisfaction? Get your FREE AI Acceleration Report (for listeners with teams of six or more), a quick team survey and consultation that maps priority workflows, time saved and ROI from an AI upskilling program. Visit Cogniscale.com and enter promo code PODCAST details in the show notes.
A third of marketing teams struggle to extract real value from generic AI tools. Maria Liw, Global Head of Marketing at SimCorp, explains how structured AI training converted sceptical team members into confident practitioners, achieving 2-3x productivity gains whilst maintaining quality standards.
SimCorp serves financial institutions managing over $40 trillion in assets, with a marketing organisation of 30 to 40 people spanning global content, regional campaigns, events and brand. As CogniScale's first client, they pioneered a systematic upskilling approach rather than casual experimentation. The results sound almost unbelievable: 92% time reductions on industry interview writeups, 1100% productivity gains on specific tasks, and an overall 2-3x productivity increase across the team.
The conversation explores what changed when SimCorp moved from giving teams AI tools to experiment with, to designing structured training where participants worked on real projects during workshops. Maria shares how initial scepticism quickly transformed as team members experienced quality outputs and discovered AI could serve as a strategic thinking partner, not just a production tool.
Topics covered
• Why generic AI tools weren't delivering marketing value for SimCorp's team.
• Designing a pilot programme around real workflows and deadlines.
• The importance of slowing down initially to set up AI projects properly.
• Converting team scepticism into genuine enthusiasm through hands-on results.
• Using AI as a strategic partner and sounding board, not just a production tool.
• Building collaboration infrastructure as more teams adopt AI.
• Security, legal and compliance considerations when scaling AI adoption.
Advice for marketing leaders starting their AI transformation journey.
Timestamps
2:33 - Maria's background and SimCorp's marketing organisation06:38 - How Maria and Tim's collaboration began09:03 - Framing the pilot as a learning opportunity11:12 - Workshop experiences and hands-on learning13:43 - Participant reactions before and after training16:13 - Change management and team enthusiasm18:20 - Results: astronomical numbers that feel unrealistic21:10 - Stress relief and strategic thinking benefits23:16 - The importance of slowing down to move fast25:30 - Competitive advantage and future collaboration28:22 - Security, legal and compliance considerations29:56 - Advice for marketing leaders on AI adoption
Guest Bio
Maria Liw is Global Head of Marketing at SimCorp, a leader in investment management technology serving financial institutions that collectively manage over $40 trillion in assets. With over 30 years of experience in the FinTech industry spanning both buy and sell sides, Maria has held roles across all marketing disciplines. Most recently, she headed global digital and content before becoming head of marketing. Maria brings a unique perspective to AI adoption, having led SimCorp's marketing team through a structured transformation from AI experimentation to systematic capability building.
Resources and links
• Maria Liw on LinkedIn
• Tim Bond on LinkedIn
• SimCorp
• CogniScale (AI training)
• Free AI acceleration report
• TechPros.io
• Upcoming Events and Roundtables
• Podcast community on LinkedIn
Listen and subscribe on Apple Podcasts
Listen and follow on Spotify
Join our podcast community on LinkedIn
Rate and review the podcast on your platform to help other listeners discover the show.
Want to teach your team to build their own AI agents that act like teammates, boosting productivity, quality and job satisfaction? Get your free AI acceleration report (for listeners with teams of six or more), a quick team survey and consultation that maps priority workflows, time saved and ROI from an AI upskilling programme. Visit cogniscale.com/ai-acceleration-report and enter promo code PODCAST.
Have burning topics or questions for the podcast? Email podcasts@techpros.io
Find out more about TechPros.io
"Agents are like enthusiastic employees who don't have a conscience and aren't afraid of getting fired." This stark warning from Oren Michels, CEO of Barndoor.ai, captures why enterprises desperately need governance for their AI workforce. With documented cases of ungoverned agents accidentally deleting entire code bases, the stakes couldn't be higher.
Drawing from his experience founding Mashery (acquired by Intel), Oren recognised that AI agents face the same governance challenges as APIs did 15 years ago – but with far greater risks. He reveals why Anthropic's MCP protocol lacks built-in security, explains the four critical vectors of agent security, and shares why Moderna's HR department is leading their AI agent strategy. For any organisation deploying AI agents, Oren's insights on treating them as digital employees rather than traditional software could mean the difference between transformation and catastrophe.
Guest bio
Oren Michels is CEO and co-founder of Barndoor.ai, pioneering security and governance for AI agents. Previously, he founded Mashery, an API management company acquired by Intel, where he served as GM of Intel's API Management Group. His experience scaling API governance to hundreds of enterprise customers now informs his approach to securing the next generation of digital workers.
Topics covered
• Understanding MCP and why agents need different protocols than traditional software
• The four vectors of agent security: agent identity, human identity, tool access, and tasks
• Why agents are "enthusiastic employees without a conscience"
• HR and IT collaboration to manage agents as digital employees
• Building platforms showing which humans achieve value from agents
• Documented failures: ungoverned agents deleting entire code bases
• Moderna's HR-led approach to AI agent deployment
• Evolution from internal use to cross-company agentic workflows
• Future implications for early career professionals
Key timestamps
00:00:00 – Introduction to securing AI agents
00:02:13 – Why API management patterns apply to AI agents
00:07:15 – MCP protocol and its security gaps
00:12:14 – What Barndoor does
00:20:06 – Documented failures and ungoverned agents
00:23:39 – Moderna's HR-led approach
00:26:09 – HRIS for the agent workforce
00:34:43 – Future of work and early career challenges
Resources mentioned
• Oren Michels on LinkedIn – CEO of Barndoor.ai
• Tim Bond on LinkedIn – Podcast host
• Barndoor.ai – AI agent security platform
• Intel – Acquired Mashery
Listen and subscribe
Found this valuable? Subscribe on: Spotify | Apple Podcasts
Join our LinkedIn community for ongoing discussions
Questions? Email: podcasts@techpros.io Learn more: https://techpros.io/
Full transcript available below.
A third of CMOs report little to no AI implementation in their organisations. Chris Daly's verdict? "You're gonna be history." In this episode, the CEO of the Chartered Institute of Marketing shares why marketing professionals must rapidly adapt or risk obsolescence. Drawing from his military background and leadership of this 113-year-old institution, Chris reveals how marketing can finally shed its "pens and t-shirts department" reputation to become the engine of business growth. We explore the critical balance between AI adoption and human creativity, examine WPP's 50% devaluation as a cautionary tale, and discover why some agencies now revise their AI policies every three months just to keep pace.
Topics covered
• Marketing's evolution from sales offshoot to business growth function.
• Why professional standards matter more than ever in the AI era.
• Four principles for ethical AI implementation in marketing.
• The hidden dangers of shadow AI when employees use personal licences.
• How bias in AI systems can damage customer relationships.
• WPP's challenges and what they signal for traditional agencies.
• Why CIM is considering traditional exams again, as AI can too easily complete assignments.
• The Global Professional Marketing Framework with 207 competency aspects.
• How treating AI as a colleague rather than a barrier preserves customer connection.
• Why continuous learning is the only survival strategy for marketers.
Timestamps
00:00:34 CIM's 113-year journey from sales to chartered status
00:02:44 From military values to marketing leadership
00:05:29 Professional qualifications: university to C-suite journey
00:14:00 The AI changes in marketing education
00:17:35 Four principles for ethical AI: integrity, quality, transparency, awareness
00:21:00 Breaking free from the "pens and t-shirts department" perception
00:26:00 Five brand risks of generative AI adoption
00:29:55 Shadow AI: when employees go rogue with personal licences
00:33:41 Global Professional Marketing Framework for organisations
00:37:16 WPP's value loss and agency changes
00:41:14 One habit every marketer needs: staying current
Guest bio
Chris Daly is CEO of the Chartered Institute of Marketing, the world's largest professional body for marketing with over 30,000 members globally. A former military officer, Chris brings principles of trust, ethics and professionalism from his service background to marketing leadership. He champions marketing as a business growth function and leads CIM's mission to professionalise an industry navigating AI changes.
Resources mentioned
• Chartered Institute of Marketing - newly redesigned website with qualifications, training and frameworks
• Chris Daly on LinkedIn
• Tim Bond on LinkedIn
• Gartner CMO research February 2024 study on AI adoption
• EU AI Act passed March 2024
• WPP investor information context on recent valuation changes
• IBM partnership for AI training (via CIM website)
• Global Professional Marketing Framework launching November 2024 at World Marketing Forum
• CIM's four principles for ethical AI use in marketing
• Marketing Cloud, CIM's bridge programme between university and first career
Related episodes
• Episode 68: AI changes in enterprise marketing
• Episode 71: Building ethical frameworks for business AI adoption
Subscribe and connect
Enjoyed this discussion? Follow Enterprise Thought Leadership on Spotify and Apple Podcasts for weekly conversations with business and technology leaders.
Rate and review the podcast to help others find these insights. Join our LinkedIn community at Enterprise Thought Leadership for ongoing discussions.
Questions for future episodes? Email podcasts@techpros.io
Transcript
A full transcript of this episode is available below for accessibility and reference.
This episode was recorded in July 2024. AI developments and statistics may have evolved since recording.
Tim Bond speaks with Rich Waldron, CEO of Tray.ai, who since 2012 has been building the infrastructure that allows AI agents to truly operate within enterprises. Rich explains the difference between AI's reasoning capabilities (the brain) and its ability to take action across systems (the body), and why this distinction matters for organisations implementing agentic technologies.
The conversation explores why 60% of early AI projects fail, the importance of specialised agents over "everything agents", and how companies can avoid common pitfalls. Rich shares insights from over a decade of connecting 800+ applications and databases, revealing what separates successful implementations from costly failures.
Key topics covered:
- • Understanding the body and brain concept in AI agents
- • Why specialised agents outperform generalised ones
- • Design principles for avoiding hallucinations
- • Building cross-functional teams for AI success
- • The shift from traditional software to constantly evolving agents
• The opportunities for young professionals to build our agentic future
Timestamps:
00:00:00 Introduction to agentic workflows
00:01:49 Rich's journey from university to founding Tray.ai
00:05:38 Early recognition of AI's potential
00:07:48 What is an integration platform as a service (IPaaS)?
00:11:31 The body and brain concept explained
00:14:39 Tools vs knowledge in agent design
00:19:21 Over 800 connectors and growing
00:22:15 Human-in-the-loop considerations
00:25:01 Addressing hallucinations in business processes
00:31:00 Getting started with agentic implementation
00:38:00 Growth strategy and market approach
00:42:47 Competitive advantages and future outlook
00:45:11 Advice for young professionals entering the workforce
Want to learn more?
Visit Tray.ai's website: https://tray.ai
Connect with Rich Waldron on LinkedIn: https://www.linkedin.com/in/richwaldron/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast?
Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Bryan Murphy, CEO of Smartling, shares how his company evolved from a software-focused translation provider into an AI-enhanced platform that delivers eight times more content for the same budget. Having joined just before ChatGPT's launch, Bryan led a product overhaul achieving 64% revenue growth whilst quadrupling translator productivity.
The conversation explores Smartling's journey from neural machine translation to multi-layered AI workflows that solve quality, fluency, and cultural adaptation challenges. Bryan explains their multi-model approach, automated quality assurance systems, and how they help companies like IHG Hotels, British Airways, and IBM translate content at scale.
Bryan also reveals why implementing AI across internal operations proved more challenging than the product changes themselves. He shares specific examples from leading company-wide change, the importance of dedicated resources, and why CEOs must be prepared for their initial AI plans to fail and require iteration.
Timestamps:
01:58 Bryan's background and eBay Motors experience
02:24 Joining Smartling and the ChatGPT moment
03:18 Company's tech-forward foundation
04:02 From neural machine translation to AI translation
07:04 Current product architecture and workflow
09:22 Multi-model approach and benchmarking
11:28 4× productivity gains for translators
13:04 8× content for same budget achievement
14:58 Customer case studies and industries served
16:35 Internal AI challenges across departments
19:05 Sales team doubles productivity
20:42 Build vs buy debate and last mile complexity
25:47 Customer journey and onboarding process
28:22 Action steps for enterprise leaders
Want to learn more?
Visit Smartling website: https://www.smartling.com/
Connect with Bryan Murphy on LinkedIn: https://www.linkedin.com/in/bryanmurphy2/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/ Email tim.b@techpros.io
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Software development is experiencing substantial changes as AI tools alter how teams build, test, and deploy applications. Kyle Hauptfleisch, Chief Growth Officer at Daemon, explores how organisations can successfully navigate these changes without losing the human element that makes great software possible.
Kyle brings extensive experience across technology publishing, advertising, core banking, and now leads digital change initiatives at a boutique consultancy. He explains why the current discourse around AI in development divides experienced engineers, and shares practical insights from Daemon's AI-first squad approach.
The conversation covers:
• Why AI should augment rather than replace human decision-making in software development
• The essential role of stakeholder engagement in AI adoption projects
• How AI can improve the entire software development lifecycle from requirements gathering through to documentation
• The motorcycle versus bicycle analogy: why using AI requires changing how you work
• Moving from orchestra member to conductor: the shift in engineering roles
• Performance metrics that demonstrate real progress: lead time from whiteboard to production
• Daemon's AI-first squad methodology and how it works with client teams
• Three practical steps technology leaders can take to embrace AI-first engineering
Kyle addresses the tension between developers who see AI as creativity-killing automation and those embracing the acceleration it provides. He argues that engineering stops when coding starts - highlighting how AI can handle the production work whilst humans focus on problem-solving and design.
Timestamps:
02:23 Kyle's background and journey to Daemon
03:28 What Daemon does as a digital and AI consultancy
04:38 The current state of AI adoption in software development
07:25 Framework for AI adoption: strategy, data, culture, and applications
09:31 Stakeholder engagement challenges and solutions
11:32 AI-first squads: the core proposition and methodology
12:07 Performance metrics and measuring success
13:18 How AI helps across the software development lifecycle
14:19 Medical organisation case study: turning data into information
14:30 AI in coding: solving problems that have been solved before
18:10 Documentation and unexpected use cases like case study generation
20:32 The motorcycle versus bicycle analogy
21:26 Deploying AI-first squads versus changing engineering capability
25:58 Three actions for technology leaders to embrace AI-first engineering
Want to learn more?
Visit Daemon's website: http://dae.mn
Connect with Kyle Hauptfleisch on LinkedIn: https://www.linkedin.com/in/kyle-hauptfleisch-84ba2357/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
Email tim.b@techpros.io
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io.
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Tim Bond explores the substantial shift happening in graduate employment as companies increasingly prioritise "AI natives" over traditional degree holders. This episode examines how the conventional university-to-job pipeline is fracturing and what this means for students, parents, and educators navigating an uncertain future.
Using insights from leading experts including Sam Altman from OpenAI, alongside research from McKinsey, the World Economic Forum, Microsoft, and LinkedIn, this episode unpacks the emergence of "AI-first hiring" and its implications for the next generation entering the workforce.
Key topics covered:
- • Why 66% of business leaders won't hire candidates without AI skills
- • The "chasm challenge" - the dangerous gap between job displacement and job creation
- • How major consulting firms like McKinsey are reducing their graduate intake
- • The decline in confidence in higher education
- • Alternative pathways emerging beyond traditional degrees
- • Essential skills for succeeding in an AI-augmented workplace
- • Practical strategies for future-proofing your career The episode reveals both concerning realities and also opportunities for those who understand and adapt to these changes. From the rise of apprenticeships at companies like IBM and Microsoft to the growing importance of hybrid skills that combine AI fluency with uniquely human capabilities, this episode provides a roadmap for navigating the changing employment landscape.
Timestamps:
- • 02:09 The emergence of AI-first hiring practices
- • 04:00 Data on employer preferences for AI skills
- • 06:00 New job categories and roles being created
- • 07:00 Understanding the "chasm challenge"
- • 09:00 Adapting to exponential change
- • 11:00 The education system's struggle to keep pace
- • 13:00 Alternative pathways to traditional education
- • 17:00 Essential skills for the AI-augmented workplace
- • 20:00 Seven-step roadmap for career future-proofing
- • 24:00 Final thoughts and call for perspectives
Want to learn more?
Listen to the AI Daily Brief - 20 New jobs AI might create - https://open.spotify.com/episode/3IubJxqwd3ZF9KSuHs8mw0
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming events and roundtables: https://techpros.io/virtual-experiences/
Follow us on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Tim Bond tackles the widespread confusion around "AI-first" by examining what this approach actually means versus the fearful narratives dominating headlines. Using Google's NotebookLM to create an engaging dialogue, this episode unpacks Tim's recent article and extensive research to separate fact from fiction.
The discussion explores how companies like Duolingo and Klarna created unnecessary panic with poorly communicated ‘AI-first’ strategies, whilst organisations like SimCorp achieved outstanding results through teamwise upskilling. Rather than mass redundancies, AI-first represents a shift in workflow sequence - engaging with AI tools at the start of any task to handle initial research, drafting, and analysis and building AI assistants and consultants to automate parts of workflows.
Key topics covered:
- • The actual definition of AI-first as workflow sequencing, not human replacement
- • SimCorp's case study showing 600% productivity gains without job losses
- • Why AI-first functions as "cognitive ergonomics" for modern knowledge work
- • Research findings from Microsoft, McKinsey, PWC, and World Economic Forum
- • How entry-level roles are evolving rather than disappearing
- • The importance of upskilling and employee training programmes
- • Why early adopters see 122% cashflow increases whilst laggards face 23% losses Timestamps:
02:00 - What AI-first actually means
03:52 - Why workflow sequence matters
05:26 - The cognitive ergonomics analogy
07:02 - SimCorp case study results 0
9:09 - Economic impact and growth opportunities
11:00 - Entry-level role development
12:24 - Skills development requirements
13:32 - Competitive advantages for early adopters
15:25 - Employee satisfaction at AI-advanced companies
16:21 - Investment priorities for successful implementation
Want to learn more? Visit Network Sunday website: https://networksunday.com and cogniscale.info
Connect with Tim Bond on LinkedIn: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow and rate us.
Do you have an interestng AI transformation story to tell? Email podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Tim Bond examines a disconnect that's currently shaping the sprouts of AI transformation through analysis of two reports that have recently been published. Signal Fire's State of Talent Report reveals entry-level hiring at major tech companies has dropped 50% from pre-pandemic levels, while Ethan Mollick's "Making AI Work" research explains why individual workers achieve three times productivity gains with AI, yet companies see minimal organisational impact.
This analysis reveals the emergence of "secret cyborgs" - employees who use AI to change their work but conceal these capabilities from their employers. Meanwhile, the traditional talent pipeline that builds future workforces is showing signs of collapsing, creating what may be one of the most substantial organisational challenges of our time.
With help from Anthropic and Google Tim synthesizes the reports and an AI podcast dissects why 40% of workers use AI privately while only 20% adoption rates are officially recorded, the breakdown of traditional career progression models, and the geographic shifts occurring as AI talent clusters in new locations. The episode examines Mollick's three-pillar framework - Leadership, Lab, and Crowd - for capturing productivity gains at scale.
Main findings include:
• How workers are tripling productivity on specific tasks while organisations capture little or no value
• Why entry-level hiring has collapsed across major tech companies and startups
• The experience paradox: companies demand experience but provide no pathway to gain it
• Geographic talent migration driven by AI opportunities and hybrid work preferences
• Strategies for converting secret cyborgs into organisational benefits
Timestamps
00:00 Introduction and report overview
02:08 Analysis begins: Individual versus organisational AI impact
03:26 Individual productivity gains: Danish study and American survey findings
04:25 The corporate disconnect: 20% official adoption versus 40% actual usage
05:09 Secret cyborg phenomenon: Why workers hide AI capabilities
06:20 Organisational design challenges: Systems built for human-only work
07:22 Task versus job automation: The £50,000 research report example
08:20 Workforce change without permission: Professional adoption rates
08:58 Signal Fire data: 50% drop in entry-level hiring across tech
09:36 Geographic shifts: Austin, Miami, and AI talent clustering
10:19 Leadership challenges: Industrial age thinking versus AI hybrid reality
11:41 Talent pipeline crisis: The broken pathway to experience
13:33 Long-term compound effects of neglected talent development
14:11 Anthropic's retention success: Culture and autonomy as differentiators
15:24 Mollick's framework: Leadership, Lab, and Crowd orchestration
16:20 Laboratory approach: Beyond research towers to practical scaling
17:21 The crowd element: Rational secret cyborgs and sharing incentives
18:21 Practical recommendations: Creating transparent AI environments
19:38 Concrete actions: Benchmarks, provocations, and rewards
20:35 The real challenge: Technology ahead of organisational structures
21:29 Conclusion: Building trust and environments for shared AI development
Want to learn more? Access your complimentary AI Acceleration Report from CogniScale - email Tim Bond at tim.bond@networksunday.com
Read Signal Fire's State of Talent Report 2025: https://www.signalfire.com/blog/signalfire-state-of-talent-report-2025
Read Ethan Mollick's "Making AI Work": https://www.oneusefulthing.org/p/making-ai-work-leadership-lab-and?triedRedirect=true
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us.
Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io. Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Tim Bond speaks with Pierre Kremer from Globant about how modern retail architecture creates unified shopping experiences. Pierre shares his expertise on helping retail clients implement technical architectures that support their business models whilst providing excellent customer experiences.
Pierre explains how the retail sector has moved beyond traditional e-commerce into unified commerce, where physical and digital shopping experiences work together. He outlines Globant's retail vision based on five key pillars: convenience, consistency, relevance, empowerment, and flexibility.
The conversation covers composable architecture and how retailers are moving from monolithic systems to more adaptable, API-driven approaches that accelerate development cycles. Pierre shares real-world examples of advanced checkout experiences, including the LA Clippers' Intuit Dome arena with facial recognition entry and Uniqlo's RFID-equipped checkout system that eliminates item scanning.
They also discuss the ROI challenges of certain retail AI applications, the importance of accurate inventory data between online and physical stores, and how blockchain supports better supply chain traceability and sustainability initiatives.
• The progression from e-commerce to unified commerce
• Composable vs monolithic architecture approaches
• Advanced checkout systems like remote payment processing
• AI applications in retail and which ones provide real value
• How retailers can reduce technology costs and time-to-value
• Future retail trends focused on sustainability and personalisation
Timestamps
01:41 Introduction to modern retail architecture
03:21 Pierre's background and experience
05:07 Globant's Retail Studio vision
07:23 Composable vs monolithic architecture
10:20 Real-world case studies of advanced checkout experiences
14:11 Connecting online and in-store experiences
17:50 AI applications and challenges in retail
21:34 Critical data handoffs between store and online
23:51 Essential business outcomes from modern retail architecture
25:14 Blockchain applications in retail
28:08 Future retail trends and sustainability
32:27 Advice for new technical leaders
Want to learn more?
Visit Globant's website: https://www.globant.com/
Connect with Pierre Kremer on LinkedIn: https://www.linkedin.com/in/pierrekremer
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast?
Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Tim Bond speaks with Josh Mackenzie, Founder and Chairman of Development Beyond Learning, about how the transition from AI literacy to AI fluency is reshaping skill requirements for graduates and early career talent. Josh explains why human skills become more essential as AI tools become more prevalent in the workplace.
Josh shares:
- The distinction between AI literacy (a technical transition) and AI fluency (a human skills question)
- Why self-awareness and resilience remain the biggest skills gaps for young people entering the workforce
- How employers can prepare early career talent for an increasingly AI-augmented workplace
- The concept of becoming "agent bosses" who manage digital colleagues
- Common pitfalls such as the "trust trap" (over-trusting AI outputs) and the "speed trap" (prioritising speed over quality)
- How personalised AI-enabled learning is transforming corporate training
Timestamps:
00:00:17 Introduction and topic overview
00:02:00 Job predictions and the impact of AI on employment
00:04:43 Key skills for early talent in an AI-augmented workplace
00:07:25 The difference between AI literacy and AI fluency
00:11:50 University education value in the AI era
00:14:22 Changing graduate recruitment approaches
00:18:27 Self-awareness and resilience as critical skills gaps
00:21:47 Common AI usage traps to avoid
00:23:43 Development Beyond Learning's vision and AI innovations
00:29:04 AI-enabled personalised learning solutions
Want to learn more?
Visit Development Beyond Learning website: https://www.developmentbeyondlearning.com
Connect with Josh Mackenzie on LinkedIn: https://www.linkedin.com/in/josh-mackenzie-92795710/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
Reid Riffs - AI on education https://podcasts.apple.com/cm/podcast/reid-riffs-on-pbcs-jobs-and-automation-and-ai-access-for-kids/id1677184070?i=1000708426358&l=en-GB
2025:The Year the Frontier Firm Is Born - https://www.microsoft.com/en-us/worklab/work-trend-index/2025-the-year-the-frontier-firm-is-born
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast?
Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Tim Bond sits down with Ilana Esterrich, Chief Financial Officer of Planned Parenthood Federation of America, to explore the evolving role of finance professionals. They discuss how financial leaders are transitioning from number-crunchers to strategic partners, and why tomorrow's CFOs might be the CEOs of the future.
Join the conversation as Ilana shares insights on:
- • Why finance professionals must develop human skills beyond technical expertise
- • How automation and AI can address critical time challenges
- • The increasingly non-linear nature of finance careers
- • Why understanding cross-functional operations is essential for finance leaders
- • The shift from CFO to CEO rather than COO
- • Navigating volatility in today's uncertain business environment This episode is brought to you by Rillion, accounts payable automation that fits your workflow. Rillion's platform helps finance teams capture every invoice, route approvals, and pay vendors in a single click, processing over 40 million invoices a year for 3,000+ organisations. Visit rillion.com to learn how effortless accounts payable can be.
Timestamps:
00:02:06 The changing role of finance professionals
00:04:22 Why human skills matter for CFOs
00:06:42 Career aspirations and challenges for finance professionals
00:08:43 Navigating volatility in today's business climate
00:11:27 Creating time through automation and technology
00:13:39 The role of AI in finance operations
00:19:40 Technology innovation opportunities in finance
00:22:51 Skills needed for tomorrow's finance professionals
00:25:33 The evolution from CFO to CEO
Want to learn more?
Connect with Ilana Esterrich on LinkedIn: https://www.linkedin.com/in/ilanaesterrich/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast?
Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Tim Bond shares insights from Microsoft's 2025 Work Trend Index annual report, which introduces the concept of the "frontier firm" - organisations structured around on-demand intelligence and powered by hybrid teams of humans and AI agents.
This report, based on surveys with over 31,000 workers across 31 countries, reveals we're entering a new phase where intelligence is becoming available on tap - abundant, affordable and available on demand.
Join Tim as he explores:
• The three phases of workplace transformation with AI: from assistant to human-agent teams to human-led, agent-operated processes
• How 82% of leaders see 2025 as a pivotal year for rethinking strategy and operations
• The capacity gap between increasing business demands and limited human capacity
• Why workers in "frontier firms" report 71% higher thriving rates compared to 37% globally
• The emerging role of the "agent boss" who oversees AI systems rather than doing tasks directly
• Real-world examples of companies already seeing concrete results from this approach
Timestamps
00:26 Introduction and overview of the episode
02:16 Beginning of the deep dive into the 2025 Work Trend Index report
03:17 Intelligence on tap concept and frontier firms explained
04:18 The 82% of leaders viewing 2025 as a pivotal year
05:44 The capacity gap and workplace fragmentation
07:05 The shift from doing tasks to managing AI agents
07:34 Three phases of becoming a frontier firm
08:52 New vocabulary for the new world of work
10:35 Leaders' priorities for adapting workforce strategies
12:01 Employee sentiment in frontier firms vs traditional companies
12:48 Real-world examples of AI implementation across industries
13:40 The work chart concept vs traditional org structures
15:10 Why employees sometimes prefer AI over colleague collaboration
16:10 Skills needed to work effectively with AI as a thought partner
17:32 The agent boss mindset and its career implications
18:04 Balancing AI literacy with uniquely human skills
Want to learn more?
Read the full Microsoft 2025 Work Trend Index report: https://www.microsoft.com/en-us/worklab/work-trend-index/2025-the-year-the-frontier-firm-is-born
Get your FREE AI Opportunity report - Survey your sales and marketing team take CogniScale's 10 minute AI opportunity survey and receive a free customised report that pinpoints where they can learn to build no code, no integration AI assistants to augment their workflows and lift productivity by 300% or more. https://cogniscale.info/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io.
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Tim Bond speaks with Latane Conant, Chief Revenue Officer at 6sense, about their recent product launch of intelligent workflows and how AI is reshaping sales and marketing efficiency. Latane shares insights on 6sense's evolution from an AI platform that uncovers the "dark funnel" to one that enables marketers to orchestrate ideal buyer journeys based on behavioural signals and intent data.
- How 6sense orchestrates ideal buyer journeys using AI and behavioural data
- Why marketing operations teams are becoming AI engineers
- The concept of "locker room time" and how AI can free up sales teams to focus on actual selling
- The future of personalisation at scale without sacrificing automation
- Creating meaningful metrics beyond MQLs to measure marketing effectiveness
- How top-down leadership is essential for driving AI adoption
Timestamps
01:48 Introduction to Latane Conant and 6sense
02:11 6sense's founding story and evolution as an AI company
03:12 From the "dark funnel" to orchestrating buyer journeys
04:22 New product launch: intelligent workflows and email agents
07:17 The importance of people and process in technology adoption
09:07 Building certifications and community for product adoption
11:31 Sales and marketing measurement beyond MQLs
14:21 The role of salespeople in prospecting
17:15 How 6sense helps marketing teams demonstrate value
22:19 The concept of "locker room time" in sales and marketing
25:03 The vision for automation and personalisation with AI
27:29 How AI can minimise administrative tasks and increase productivity
31:52 The changing skills needed for sales and marketing teams
34:33 Triangulating between AI and traditional approaches
36:29 Key takeaways from the conversation
Want to learn more?
Visit 6sense's website: https://6sense.com/
Connect with Latane Conant on LinkedIn: https://www.linkedin.com/in/latane-conant/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, Tim Bond speaks with Thomas Power, co-founder of Ecademy (the first-ever social business network) formed in 1998 about the parallels between the dot-com boom of the late 1990s and today's AI revolution. Drawing on his 40 years experience in the tech sector and deep knowledge of current trendsThomas, shares his perspective on how AI will transform business and society.
- How AI's impact compares to the internet revolution but at 100x the scale
- The technological and infrastructure challenges facing AI adoption
- Why education systems must embrace AI or face obsolescence
- His bold predictions for AI in governance and quantum computing
- The future of blockchain, Bitcoin, and cryptocurrency adoption
Timestamps:
01:05 Thomas's experience launching Ecademy, the first social business network
04:31 Reviewing Thomas's past predictions and their accuracy
13:50 The "open, random, supportive" vs "closed, selective, controlling" paradigm
17:19 AI revolution and comparison to the dot-com era
28:40 Infrastructure challenges: chips, data centers, talent and energy
31:38 Model Context Protocol (MCP) and AI systems integration
37:24 The impact of AI on software and enterprise applications
46:51 Bold predictions for AI in governance and society
52:15 The future of education in an AI-powered world
1:01:00 The current state of cryptocurrency and blockchain adoption
1:25:57 The story behind BIP 100, Thomas's business mastermind group
Want to learn more?
Visit the Genius Group website: https://www.geniusgroup.net/
Connect with Thomas Power on LinkedIn: https://www.linkedin.com/in/thomaspower/
Twitter: https://x.com/thomaspower
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
Visit Cogniscale: https://cogniscale.info
📚 Books
• Battle of the Portals (1999) -- Thomas Power
https://www.amazon.com/Battle-Portals-George-Jerjian-Thomas/dp/0953762300
• Megatrends -- John Naisbitt
https://www.amazon.com/Megatrends-John-Naisbitt/dp/0356102092
• The Popcorn Report -- Faith Popcorn
https://www.amazon.com/Popcorn-Report-Hardcover-August-1991/dp/B010EV38O4
• Business Is Personal (2018) -- Penny Power
https://www.amazon.com/Business-Personal-Leader-Your-Life/dp/1784521523
• The Power of You -- Hannah Power
https://www.amazon.com/Power-You-powerful-personal-establish/dp/1781334331
• The DOSE Effect -- T.J. Power
https://www.amazon.com/DOSE-Effect-Self-Healing-Mind-Body-Hormonal-Connection/dp/0063421879/
🧠 Concepts
• AGI (Artificial General Intelligence)
https://en.wikipedia.org/wiki/Artificial_general_intelligence
• MCP (Model Context Protocol)
https://www.anthropic.com/news/model-context-protocol
• Singularity (Technological Singularity)
https://en.wikipedia.org/wiki/Technological_singularity
• Fusion Power
https://en.wikipedia.org/wiki/Fusion_power
• Quantum Computing
https://en.wikipedia.org/wiki/Quantum_computing
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, Tim Bond explores the newly released AI 2027 report, which forecasts the rapid evolution of artificial intelligence and its far-reaching implications for enterprises. The report, authored by five leading AI professionals including a former OpenAI researcher, examines how AI could change from today's assistants to autonomous agents with potentially superhuman capabilities by 2027.
Explore this special AI 2027 report breakdown, featuring:
- The evolution from AI assistants to autonomous agents in 2025-2026
- The workplace changes and "skills paradox" in traditionally knowledge-based roles
- Market and economic implications of advanced AI adoption
- Geopolitical tensions between the US and China in the AI race
- Practical considerations for enterprises integrating AI into their operations
This 24-minute audio analysis was created using Google's Notebook LM to extract the most valuable insights for business leaders from the provocative AI 2027 report.
Timestamps:
00:00:44 Overview of the AI 2027 report authors
00:01:42 Timeline from AI assistants to autonomous agents
00:04:13 Early autonomous agent limitations and adoption
00:06:50 Investments in AI infrastructure
00:08:48 Workforce change timeline
00:10:07 The "skills paradox" in technical fields
00:10:55 Advanced AI systems and human expertise
00:14:00 Economic and market implications
00:15:17 Silicon Valley's AI tipping point
00:16:20 Acceleration of product development cycles
00:18:51 Geopolitical context: US-China AI race
00:20:20 Escalating tensions and business impacts
00:22:53 Practical enterprise adoption of AI
00:26:05 Conclusion and next steps
Want to learn more?
Visit the AI 2027 report website: https://ai-2027.com/
FREE AI productivity report: https://cogniscale.info/ contact us: https://cogniscale.info/contact
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Operations leaders, technology decision-makers, and service delivery professionals looking to understand how AI is reshaping client-vendor relationships.
In this episode, Tim Bond speaks with Kumar Lalit, Applied Advisory Consulting Partner at Genpact, about how generative AI is reconfiguring the service provider landscape. Kumar explains how service providers are evolving from managing processes in low cost economies to becoming custodians of clients' entire "run business" operations, orchestrating both human and AI workforces.
Join the conversation as Kumar discusses:
• The shift from FTE-based billing models to value-based commercial frameworks
• How AI enables service providers to extend their scope and increase value to clients
• The emergence of agentic AI and its potential to handle complex, judgmental work
• Why service providers need talent with cross-functional industry knowledge
• How data remains crucial but AI is making unstructured data more accessible
Timestamps
01:21 Kumar's background and experience
02:28 Evolution of the service provider landscape with AI
05:01 Shift to outcome-based commercial models
07:13 Service providers as custodians of both human and AI workforces
11:42 Changing client perception of service delivery
14:47 Using AI to identify leakages in business processes
17:05 Sponsor message: Enate, the leading SaaS solution for business services
17:55 Identifying where AI adds the most value
21:03 Data's role in AI implementation
24:29 Genpact's pivot to tech services with data gigafactory
26:16 How AI is helping with unstructured data challenges
29:00 Future skills needed in the service provider industry
Want to learn more? Visit Genpact's website: http://www.genpact.com/
Connect with Kumar Lalit on LinkedIn: https://www.linkedin.com/in/kumarlalit01/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast?
Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A helpful resource for: Insurance and financial services leaders, technology executives, and professionals interested in practical AI implementation strategies.
In this episode, Tim Bond speaks with John Cummings, Group CIO of Aviva, and Josh Mackenzie, Founder and Chairman of Development Beyond Learning, about implementing AI across a major enterprise. John shares Aviva's three-phased approach to AI adoption: enhance, transform, and reimagine. He explains how they're removing repetitive tasks from human work by using AI to handle routine activities, allowing customer service staff to focus on meaningful customer interactions.
Join the conversation as they discuss:
- Aviva's AI journey from experimentation to implementation
- How AI tools like claims summarisation are delivering 10% productivity gains
- The projected impact of AI automating or augmenting 65% of insurance work by 2034
- Creating the "Foundry" to help employees reskill for the AI era
- Balancing AI innovation with human customer service
- The generational dynamics of AI adoption in the workplace
Timestamps:
00:45 Introduction to John and Josh
02:26 John's career journey at Aviva
04:20 Josh's experience with Development Beyond Learning
05:43 How ChatGPT impacted Aviva's approach to AI
09:25 First AI implementation: claims summarisation
11:58 Three phases of AI adoption: enhance, transform, reimagine
14:38 Josh on how AI is changing L&D business models
17:24 AI literacy becoming a priority for organisations
19:33 The Foundry: Aviva's internal skills development programme
24:22 Cultural change and addressing employee concerns
28:47 Generational dynamics and AI in the workplace
32:35 Creating open dialogue between generations
33:37 Aviva's policies on AI tool experimentation
38:36 Future job prospects in an AI-augmented world
44:41 Final advice for leaders navigating AI transformation
Want to learn more?
Visit Aviva's website: http://www.aviva.com/
Visit Development Beyond Learning's website: http://www.developmentbeyondlearning.com/
Connect with John Cummings on LinkedIn: https://www.linkedin.com/in/john-cummings-01186210/
Connect with Josh Mackenzie on LinkedIn: https://www.linkedin.com/in/josh-mackenzie-92795710/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast?
Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: B2B marketing leaders, creative directors, and anyone involved in brand marketing who wants to stand out from the crowd.
In this episode, Tim Bond speaks with Regan George, founder of Black Camel Agency, about challenging the status quo in B2B advertising. Regan explains why many B2B brands are stuck in a cycle of bland, forgettable advertising and how a more courageous approach can drive better results. With decades of experience in lead generation and marketing, Regan shares insights on creating memorable campaigns that put your brand in your prospect's mind.
Join the conversation as Regan discusses:
- Why humour and relatability in advertising helps brands stand out
- The concept of the "Bravery Metre" and why most B2B brands score just 3-4 out of 10
- How Black Camel Agency creates concepts that score higher on boldness
- The importance of balancing brand marketing with performance marketing
- The role of AI in creative concept development and video production
- Why "the most important search engine is the one in your buyer's brain"
Timestamps:
- 06:27 Regan's journey to founding Black Camel Agency
- 09:22 The balance between brand awareness and demand generation
- 13:00 The importance of budget allocation for creative brand building
- 14:33 The results of bold, creative outreach to marketing leaders
- 16:18 The "Bravery Metre" and what truly bold B2B advertising looks like
- 21:05 The client's journey: from free creative concepts to execution
- 22:58 How Black Camel's creative team operates from Cape Town
- 28:21 LinkedIn advertising insights and the correlation between creative quality and results
- 34:00 AI's current role and future in video production
- 46:00 How AI is assisting with pre-production and concept development
- 50:25 Campaign measurement and reporting
- 53:45 The future of optimising ad creative with AI
- 55:35 Why brand building matters: "The most important search engine is the one in your buyer's brain"
Want to learn more?
Visit Black Camel Agency website: https://blackcamel.agency/
Connect with Regan George on LinkedIn: https://www.linkedin.com/in/regan/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, our host Tim Bond is interviewed by Taryn Breetzke, Content Director at TechPros.io and co-founder of CogniScale, a training business they recently launched that helps marketing and sales teams build AI workers to dramatically enhance their operations.
Building on their discussion from episode 51, they explore how organisations like their FinTech client, SimCorp, achieved up to 1100% productivity gains by transforming their marketing operations with the right tools, methodologies, and training.
Join the conversation as Tim discusses:
- The shift to an "AI-first mindset" and what that means in practice
- Two types of AI workers: AI assistants for tactical work and AI consultants for strategic projects
- How AI upskilling can deliver massive productivity gains while maintaining content quality
- Important considerations for GDPR compliance when implementing AI workers
- Recent advances in deep research tools and their practical applications
- The broader benefits teams experience beyond efficiency, including better content quality and more time for creative thinking
Timestamps:
- 00:36 Introduction and background on CogniScale
- 01:25 The transformation of marketing operations with AI workers
- 02:00 Tim's journey with AI and the initial "lightbulb moment"
- 03:23 Defining the "AI-first mindset" and how it differs from experimentation
- 05:20 Example of AI-first approach with LinkedIn content planning
- 06:43 Feedback from SimCorp training participants
- 08:45 Background on SimCorp as CogniScale's first client
- 10:36 Common misconceptions about implementing AI in marketing operations
- 14:38 Distinction between AI assistants and AI consultants
- 17:41 The importance of investing time to build effective AI assistants
- 19:39 Examples and use cases for AI consultants• 23:24 Addressing GDPR compliance concerns
- 24:24 Key elements of successful AI upskilling
- 28:00 Review of essential AI tools for marketing teams
- 34:22 Change management and ROI: how organisations redeploy saved hours
- 37:58 Addressing concerns about job security
- 42:00 Assessment offering for organisations interested in AI upskilling
Want to learn more?Visit CogniScale's website: https://cogniscale.info/
Check out the SimCorp case study: https://networksunday.com/case-studies/simcorp
Connect with Tim Bond on LinkedIn: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Legal service leaders and technology officers in professional services firms
In this episode, Tim Bond speaks with Jon McClay, global strategy & analytics director at Baker McKenzie, about how generative AI is reshaping the legal services landscape. Jon explains why AI is levelling the playing field for mid-tier firms while creating new competitive dynamics between in-house counsel and external legal providers.
Join the conversation as Jon discusses:
- How AI is creating an existential threat for technology service providers but a more nuanced impact on professional services
- The potential shift in client expectations around speed and comprehensiveness of legal work
- Why billing models may remain resilient despite increased efficiency
- How Baker McKenzie is winning client work through AI expertise and implementation
- Essential foundations for AI implementation including cloud infrastructure and process standardisation
Timestamps:
00:00:56 Introduction to Jon McClay and Baker McKenzie
01:18:00 Impact of gen AI on service providers
03:16:00 How AI is levelling the legal playing field
05:16:00 Structural changes in the legal industry
07:46:00 Opportunities for AI to add value in premium legal services
09:42:00 The future of billing models in legal services
13:36:00 Measurable benefits from AI initiatives
17:10:00 Data infrastructure requirements for AI implementation
19:58:00 Helping clients understand and navigate AI risks and opportunities
Want to learn more?
Visit Baker McKenzie website: https://www.bakermckenzie.com/en/
Connect with Jon McClay on LinkedIn: https://www.linkedin.com/in/jon-mcclay-3232636/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, Tim Bond speaks with David Keene, European CMO of Wipro, the changing landscape of account-based marketing and how buyer journeys are becoming more complex with larger buying committees, why this requires more targeted content strategies and where AI fits in.
- The paradox of AI productivity - how AI tools enable more work but also increase competitive intensity
- Why content personalisation is more about "micro-personalisation" than full document generation
- How different regulatory approaches between Europe and the US are creating uncertainty and difficulty
- The challenges of running marketing operations across multiple jurisdictions with different data laws
- Why maintaining trust and ethical standards remains essential for success
- What aspiring marketing leaders should focus on to become great in 2025
Timestamps:
01:04 David's role at Wipro and market challenges
02:00 Changes in buyer behaviour and larger buying committees
04:11 The paradox of AI productivity and competitive intensity
05:43 Account-based marketing and content personalisation
09:22 Effective AI tools for segmentation and buyer profiling
11:38 Why AI-generated content often fails to engage audiences
14:03 Using Perplexity vs Claude for different AI tasks
17:37 Regulatory differences between US and Europe
20:58 Data governance challenges across jurisdictions
24:45 The internet is "starting to forget" as people clean their data
27:19 Why trust and ethics matter more than "moving fast"
28:02 Advice for aspiring marketing leaders
Want to learn more?
Visit Wipro's website: https://www.wipro.com/
Connect with David Keene on LinkedIn: https://www.linkedin.com/in/davidkeenex/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Marketing leaders, content creators, and professionals working in technology services.
In this episode, Tim Bond speaks with Shuchi Sarkar, Chief Marketing Officer at LTIMindtree, about how marketing teams can adapt and succeed in an era of AI-enabled capabilities. Shuchi shares practical insights from her extensive career in tech marketing and explains how marketing organisations can make the most of new AI tools while maintaining authenticity and brand voice.
Join the conversation as Shuchi discusses:
- Why marketing teams need to embrace AI tools while preserving human creativity
- How to manage cultural change and address concerns about AI adoption
- Creating personalised content at scale while maintaining quality
- Practical approaches to measuring AI implementation success
- Building an effective technology stack for modern marketing
Timestamps:
01:22 Shuchi's background in tech marketing
03:33 Experience in biotech and cannabis marketing
07:12 Role at LTIMindtree
09:46 Changes in B2B marketing landscape
15:33 AI implementation across business functions
20:40 Content creation and personalisation
25:16 Incorporating subject matter expertise
29:49 Managing cultural change
34:14 Measuring success and productivity
37:38 Navigating the technology landscape
Want to learn more?
Visit LTI Mindtree's website: https://www.ltimindtree.com/
Connect with Shuchi Sarkar on LinkedIn: https://www.linkedin.com/in/shuchi-sarkar/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io.
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
The views and opinions expressed by our guests are their own and do not necessarily reflect those of their employers.
A must-listen for: Marketing leaders, talent development professionals, and executives leading organisational change.
In this episode, Tim Bond speaks with Wanda Weigert, Global Chief Brand Officer at Globant, about creating an organisation where AI capabilities are woven into every role. Wanda shares her journey from joining a 100-person company to leading a global marketing team of 200 people, and how Globant has grown to 30,000 employees across 35 countries.
Join the conversation as Wanda discusses:
- Building and scaling a marketing department from three to 200 people
- Creating a culture where every employee understands and uses AI
- Maintaining brand authenticity while embracing AI tools
- Developing an AI persona tool for customer behaviour prediction
- Supporting teams through technological and cultural changes
- Combining human creativity with AI capabilities
Timestamps:
00:02:33 Creating the marketing department
00:04:06 Marketing and technology integration
00:06:05 Globant's AI-first approach
00:08:21 Marketing with AI while maintaining authenticity
00:10:24 Data management and AI persona tools
00:12:15 Cultural transformation and AI adoption
00:16:48 Marketing leadership in an AI-first world
00:17:51 AI integration across business functions
Want to learn more?
Visit Globant's website:https://www.globant.com/
Connect with Wanda Weigert on LinkedIn:https://www.linkedin.com/in/wandaweigert/
Connect with Tim Bond:https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team atpodcasts@techpros.io
Find out more about TechPros.io:https://techpros.io/
Upcoming Events and Roundtableshttps://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn:https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: IT service delivery leaders, enterprise architects, and technology executives working in global system integration and professional services.
In this episode, Tim Bond speaks with Satheesh Neelam, Global Client Partner at Cognizant, about how enterprise IT services are changing with the rise of AI. Satheesh explains why traditional enterprise applications could become obsolete as organisations move towards AI agents built on metadata and large language models.
Join the conversation as Satheesh discusses:
- The shift from traditional applications to AI-powered service delivery
- How organisations can prepare for the changing IT landscape
- The convergence of data, cloud, and AI capabilities
- New roles and skills needed for AI implementation
- Measuring the business value of AI-enhanced services
- The importance of data governance and organisation
Timestamps:
00:48 The future of enterprise applications
02:12 AI's impact on service delivery
05:59 Client perspectives on AI
09:06 Identifying AI opportunities
11:37 Foundational improvements for AI
13:11 Quick wins vs long-term solutions
14:58 Data organisation for AI
16:24 Roles and capabilities for AI
17:57 Measuring AI's value
19:53 Future of client engagement
This episode is brought to you by Enate, the leading SaaS solution for business services. Enate's orchestration platform helps service providers and BPOs manage work effectively, unlocking over £32 million in savings for businesses. Visit enate.io to learn more.
Want to learn more?
Visit Cognizant's website: www.cognizant.com
Connect with Satheesh Neelam on LinkedIn: https://www.linkedin.com/in/satheeshneelam/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Marketing leaders, content managers, and team leaders looking to incorporate AI into their workflows.
In this episode, Tim Bond speaks with Taryn Breetzke, Content Director at Network Sunday, about their journey to becoming an AI-first marketing agency and the development of CogniScale.pro, a new training programme helping marketing teams achieve 300% productivity gains within six weeks.
Join the conversation as Taryn discusses:
The challenges of traditional content production with freelancers
Their experimentation with different AI tools and evolution to Claude
How they developed AI workers (assistants and consultants) for content creation
The methodology behind building effective AI prompts and projects
The creation of CogniScale and its three-workshop programme
Real productivity and cost-saving results from AI implementation
Timestamps:
00:23 Network Sunday's AI Transformation
01:35 Challenges in Content Production
05:23 The Generative AI Experiment Begins
06:41 Discovering Claude and Its Impact
11:31 The Birth of CogniScale
15:43 CogniScale Workshops and Their Benefits
19:03 The Future of AI in Marketing
Want to learn more?
Visit CogniScale.pro website: https://www.cogniscale.pro/
Visit Network Sunday website:https://networksunday.com/
Connect with Taryn Breetzke on LinkedIn:https://www.linkedin.com/in/tarynbreetzke/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In the first episode of 2025, we explore the advances of Avantra 25 and Avantra AIR with Andreas Francois Vermeulen, Head of Artificial Intelligence at Avantra. Tim Bond talks with Andreas about the progress from launch to the first beta purchase order. The discussion covers AI, AI-powered solutions, and the development of Agentic AIOps platforms in enterprise settings. Andreas shares practical insights about Avantra AIR technologies for businesses, addressing upskilling needs and the shift toward AI integration. At the Hockenheim event, Andreas Francois Vermeulen explains how Avantra AIR helps organisations improve monitoring and operational efficiency, allowing employees to focus on strategic tasks. For Avantra customers or those considering an AIOps platform, this episode offers key insights into enterprise AI development.
Perfect for: SAP operations managers, IT leaders and professionals working in enterprise system monitoring and automation.
Timestamps:
02:56 Real Intelligence vs. Artificial Intelligence
05:15 Client Success Stories and AI Implementation
06:41 Avantra Air: Features and Benefits
12:12 Future Developments and Customization
17:10 Security and Customer Integration
21:29 Change Management and AI Literacy
25:08 The Real Threat: Operators, Not AI
25:27 Efficiency and Speed in AI Operations
26:22 Avantra's Customer Success Strategy
27:22 Transforming Workflows with Avantra
28:25 Doubling Productivity Without Extra Costs
29:26 Training and Mindset Shifts
33:21 Automating SAP Environments
34:53 Expanding Beyond SAP: The Future Vision
38:37 Adoption and Change Management
43:30 The Impact of AGI on Avantra
Want to learn more? Visit Avantra's website: https://www.avantra.com
Connect with Andreas Vermeulen on LinkedIn: https://www.linkedin.com/in/andreasvermeulen/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Financial compliance officers, fintech leaders, and risk management professionals working to prevent financial crime.
In this episode, Tim Bond speaks with Luke Rogers, VP of Sales EMEA at ComplyAdvantage, about the critical challenge of fighting financial crime and money laundering. Luke explains how ComplyAdvantage uses AI and real-time data to help organisations detect and prevent suspicious financial activity, while sharing insights from his journey from young entrepreneur to tech sales leader.
Join the conversation as Luke discusses:
-
The scale of global money laundering ($3.5 trillion annually) and its impact
-
How AI and knowledge graphs help detect financial crime more accurately
-
The evolution of customer screening and transaction monitoring
-
Building high-performing sales teams using frameworks like MedPIC and ICE
-
Career advice for professionals in tech sales
Timestamps:
04:08 ComplyAdvantage's mission and impact
10:02 How ComplyAdvantage uses AI
22:37 Market position and competition
31:44 Sales strategies and methodologies
42:57 Final thoughts and advice
Want to learn more?
Visit ComplyAdvantage website: https://complyadvantage.com
Connect with Luke Rogers on LinkedIn: https://www.linkedin.com/in/lrogerstech/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Marketing technology leaders, broadcast media executives, and digital transformation specialists.
In this episode, Tim Bond speaks with Emily Latham, former head of MarTech at Channel 4, and Giorgio Tacchia, MD at Globant, about the shift from content-first to audience-first strategies in broadcasting. Emily shares how Channel 4 achieved a 36% increase in viewer engagement per marketing pound spent, while Giorgio offers insights from scaling a streaming platform to 60 million users.
Join the conversation as Emily and Giorgio discuss:
-
Moving from broadcast marketing to data-led audience engagement
-
Building a digital centre of excellence and cross-functional teams
-
Using customer data platforms to drive personalised experiences
-
The role of experimentation and measurement in marketing
-
How generative AI is reshaping content creation and distribution
-
The future of synthetic data and audience targeting
Timestamps:
00:00 Introduction to audience life cycle
00:54 Meet the guests: Emily Latham and Giorgio Tacchia
01:35 Shifting from content-first to audience-first strategies
04:59 Challenges in digital transformation
07:48 Building a digital centre of excellence
11:43 KPIs and marketing efficiency
24:58 Leveraging AI in media and marketing
33:33 The future of AI and synthetic data
Want to learn more?
Visit Globant's website: https://www.globant.com
Connect with Emily Latham on LinkedIn: https://www.linkedin.com/in/emily-latham-4a58738/
Connect with Giorgio Tacchia on LinkedIn: https://www.linkedin.com/in/giorgio-tacchia-7a4889/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: HR and L&D leaders, managers working with early-career professionals, and anyone interested in creating better cross-generational workplace relationships.
In this episode, Tim Bond speaks with Katie Mahony, Global Product Director at Development Beyond Learning (DBL), about the challenges and opportunities of managing a multi-generational workplace. Katie, a former world championship medallist in modern pentathlon, shares her insights on workplace dynamics and generational differences, particularly focusing on Gen Z's experiences and needs.
Join the conversation as Katie discusses:
-
Why 40% of Gen Z workers report feeling stressed at work
-
The impact of social media and technology on workplace expectations
-
Essential skills for bridging generational communication gaps
-
Creating effective learning environments for early-career professionals
-
DBL's new Elevate programme for smaller organizations
Resources: Different generations ‘clean your room’ video: https://www.youtube.com/watch?v=p77S6At11Pk
Timestamps:
00:00 Introduction: Gen Z stress and social media addiction
00:42 Meet Katie Mahony: From athlete to consultant
01:49 Katie's career journey and insights
07:01 The changing workplace: Digital disruption and hybrid working
10:08 Generational challenges and training solutions
14:55 Understanding and supporting Gen Z in the workplace
30:53 DBL Elevate: Innovative training programs
33:46 Conclusion: The importance of human skills
Want to learn more?
Visit DBL's website: https://developmentbeyondlearning.com
Connect with Katie Mahony on LinkedIn: https://www.linkedin.com/in/kate-mahony-houston-60456411/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Sales and marketing leaders, ABM practitioners, and technology implementation professionals looking to transform their go-to-market approach.
In this episode, Tim Bond speaks with Meggie Rohan, Head of Global Delivery at 6sense, about the critical success factors for implementing account-based marketing technology. Drawing from her nine years of experience, Meggie shares practical insights on securing leadership buy-in, managing organisational change, and achieving measurable ROI with 6sense.
Join the conversation as Meggie discusses:
- The shift from traditional lead-based approaches to account-based strategies
- Key steps for successful implementation and adoption
- How to align sales and marketing teams around ABM
- Practical examples of organisations transforming their go-to-market approach
- The role of AI in qualifying leads and automating SDR tasks
- Building a strong business case for ABM technology investment
Timestamps:
00:50 Exploring 6sense with Meggie Rohan
01:43 Meggie Rohan's journey to 6sense
01:57 Role and responsibilities at 6sense
02:33 Customer success and implementation services
03:08 Customer experience journey with 6sense
03:51 Meggie's career before 6sense
05:19 Day-to-day work as head of commercial customer success
06:35 Steps to ensure customer success
08:29 Pre-sale involvement and educating prospects
12:00 Implementation and change management
15:48 Sales and marketing alignment
28:51 Leveraging AI and predictive models
33:31 Advice for marketing leaders considering 6sense
Want to learn more?
Visit 6sense website: https://6sense.com/
Connect with Meggie Rohan on LinkedIn: https://www.linkedin.com/in/meggierohan/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: B2B sales leaders, marketing professionals, and revenue operations teams looking to increase win rates through data-driven selling.
In this episode, Tim Bond speaks with Andy Champion, Senior Vice President of International Sales at 6sense, about how modern B2B sales teams can increase their win rates through intelligent targeting and early engagement. Andy shares insights from his journey from British military officer to sales leadership, explaining how technology and human connection combine to create winning sales strategies.
Join the conversation as Andy discusses:
- Why early engagement leads to 84% win rates in B2B sales
- How buying groups now spend only 17% of their time with vendors
- The importance of multi-threading relationships across buying groups
- Ways to achieve 12-15x higher meeting conversion rates
- Strategies for sales and marketing alignment
- The role of AI in amplifying human sales capabilities
Timestamps:
01:47 Meet Andy Champion: From military to sales leadership
03:39 The evolution of sales techniques
05:30 The role of technology in sales
08:06 Insights from the Breakthrough conference
09:15 Leveraging AI in sales
12:57 The importance of intent data
19:14 Setting up for success with 6sense
23:40 Aligning sales and marketing for optimal results
26:48 Driving towards success: Shared objectives and reporting
28:16 Measuring success: Individual vs blueprint approaches
30:04 Understanding ideal customer profiles (ICP)
32:03 The rise of buying groups
38:29 Building relationships with multiple stakeholders
45:57 Sales and marketing collaboration
52:05 Adapting to changing sales environments
55:19 Key takeaways and final thoughts
Want to learn more?
Visit 6sense website: https://6sense.com/
Connect with Andy Champion on LinkedIn: https://www.linkedin.com/in/andychampion/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: CFOs, finance leaders, and accounts payable professionals looking to modernise their operations.
In this episode, Tim Bond speaks with Daniel de Sousa, CEO of Rillion, about the transformative impact of AI and automation on finance functions. De Sousa highlights the inefficiencies in current accounts payable processes and explains how Rillian’s platform can reduce processing time by 70% and handle 20% more invoices without additional staff. The conversation covers the journey from manual to automated operations, the benefits of rule-based and AI-driven automation, and the significant ROI achieved by Rillion’s clients. Additionally, de Sousa delves into fraud detection, compliance, and the evolving role of finance as a strategic partner in business. This episode provides valuable insights for CFOs and finance professionals seeking to modernize their operations.
Join the conversation as Daniel discusses:
• The current state of accounts payable automation across different regions
• How rule-based and AI-driven automation complement each other
• Practical approaches to reducing manual processing in finance
• Methods for detecting and preventing fraud in accounts payable
• The implementation journey and typical timeframes
• Return on investment and measurable benefits
• The future of finance function and the role of generative AI
Timestamps:
00:54 The state of accounts payable automation
01:37 Daniel's journey to CEO
03:39 Rillion's offerings and market position
05:19 Current state of AP automation across regions
07:53 Rillion's unique approach to automation
11:01 AI and rule-based automation in AP
14:31 Customer journeys and implementation
24:37 Insights and ROI with Rillion
33:32 Future of finance and AI
Want to learn more?
Visit Rillion’s website: https://www.rillion.com/
Connect with Daniel de Sousa on LinkedIn: https://www.linkedin.com/in/danield11/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Transport planners, road safety managers, urban mobility professionals, and city officials working to create safer, more efficient cities.
In this episode, Tim Bond speaks with Matt Shaw, from VivaCity, about how smart camera technology and data analytics are helping cities prevent accidents before they happen. Matt explains how their technology analyses traffic patterns and identifies potentially dangerous areas, helping authorities make informed decisions about road safety improvements.
Join the conversation as Matt discusses:
- How VivaCity evolved from a Cambridge University project to working with transport authorities worldwide
- The striking decline in children walking to school - from 80% in 1971 to just 2% today
- Using privacy-compliant smart cameras to monitor road safety
- Real examples of how cities are using data to make roads safer
- The role of computer vision in understanding road user behaviour
- Success stories from Transport for West Midlands and Transport for London
- The Vision Zero initiative and creating safer cities for all
Timestamps:
00:43 Meet Matt Shaw from VivaCity
01:04 VivaCity's technology and road safety
01:45 Matt's background and journey
02:52 The founding and evolution of VivaCity
04:46 From counting cars to road safety
06:33 Understanding road safety challenges
11:58 Privacy and data protection
16:00 Global success stories
36:22 Vision Zero and future trends
Want to learn more?
Visit VivaCity's website: https://vivacitylabs.com
Connect with Matt Shaw: https://www.linkedin.com/in/mattjrshaw/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: SAP administrators, IT operations leaders, and CIOs responsible for managing complex SAP environments.
In this episode, Tim Bond speaks with Brenton O'Callaghan, Chief Customer Officer, and Andreas Vermeulen, Head of AI at Avantra, about how enterprises can leverage AI and automation to revolutionise their SAP operations. Brenton and Andreas discuss Avantra's evolution from an observability platform to an AI-powered AIOps solution that can significantly reduce SAP downtime and boost operational efficiency.
Join the conversation as Brenton and Andreas explore:
-
The key challenges enterprises face in managing complex SAP environments
-
How Avantra's AIOps platform optimizes SAP landscape management
-
The concept of private AI and its importance for data security
-
The role of AI agents in automating routine tasks and providing insights
-
Real-world examples of how Avantra has helped customers reduce downtime and save millions
-
A sneak peek into Avantra 25 and the upcoming Avantra Global Summit
Timestamps:
00:00 Introduction to Avantra Global Summit
01:32 Meet the experts: Brenton O'Callaghan and Andreas Vermeulen
05:03 Challenges in managing SAP environments
07:41 The role of AI in SAP operations
11:36 Customer success stories
15:16 Private AI and dederated learning
24:09 The Rise of AI-Powered Agents
25:35 Augmented workers: enhancing efficiency
28:24 Federated learning and specialized AI
30:11 Automation in finance and marketing
31:57 Business continuity and AI integration
36:06 Adapting to AI-augmented roles
40:05 Avantra 25: innovations and future directions
45:25 Global Summit and final thoughts
Want to learn more?
Visit Avantra's website: https://www.avantra.com
Connect with Brenton O'Callaghan on LinkedIn: https://www.linkedin.com/in/bocallaghan/
Connect with Andreas Vermeulen on LinkedIn: https://www.linkedin.com/in/andreasvermeulen/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Operations leaders, service providers, and anyone interested in business process transformation and AI implementation.
In this episode, Tim Bond speaks with Kit Cox, Founder and CTO of Enate, about how their platform is helping service providers drive efficiency up by 20%. Kit explains how Enate helps orchestrate work, provide visibility, and leverage AI to transform service delivery whilst promoting consistency rather than standardisation across disparate operations.
Join the conversation as Kit discusses:
-
The importance of orchestrating work between resources
-
Strategies to achieve 20% operational efficiency gains
-
The role of AI in service delivery and how to operationalise it effectively
-
The value of a data-driven approach to process improvement
-
Insights into successful global implementations and ROI
Key takeaways:
-
The three stages of transformation: operationalise, optimise, and automate
-
The importance of establishing control before implementing automation
-
How Enate's platform can help manage service delivery across multiple countries and languages
Timestamps:
00:31 Guest Introduction: Kit Cox of Enate
01:56 Kit Cox's Background and Career Journey
03:04 Understanding Business Process Orchestration
05:25 The Role of People in Business Transformation
06:15 How Enate Helps Organizations
07:19 Challenges in Business Process Management
13:55 Real-World Success Stories with Enate
20:11 Implementing Enate: A Step-by-Step Guide
28:23 Leveraging AI and Gen AI in Service Delivery
40:50 Engaging with Innate: Tips for Operational Leaders
45:47 Conclusion and Final Thoughts
Want to learn more?
Visit Enate's website: https://www.enate.io/ or https://www.linkedin.com/company/enate/
Connect with Kit Cox on LinkedIn: https://www.linkedin.com/in/kit-cox/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: HR leaders, People Analytics professionals, and business executives interested in leveraging AI to enhance employee experience and organisational performance.
In this episode, Tim Bond speaks with David Barrett, Founder and CEO of Welliba, about how AI and advanced analytics are revolutionising employee experience and engagement. David explains how Welliba's innovative approach combines real-time data collection with generative AI to provide personalised coaching and actionable insights at scale.
Join the conversation as David discusses:
-
The evolution of employee engagement practices and the shift towards real-time, personalised approaches
-
How AI and machine learning are transforming traditional HR processes
-
The critical role of ethical AI and privacy-by-design in employee experience platforms
-
Practical examples of how organisations are using Welliba to improve retention, trust, and overall employee satisfaction
-
The future of AI-driven employee experience and its potential impact on organisational success
Timestamps:
00:00 Introduction and David's background
04:00 The evolution of employee experience measurement
08:00 Welliba's approach to AI-driven employee engagement
15:00 Ethical considerations and privacy-by-design in AI systems
24:00 Implementation process and customer success stories
32:00 The future of AI in employee experience
39:00 Closing thoughts and contact information
Want to learn more?
Visit Welliba’s website: https://www.welliba.com/
Connect with David Barrett on LinkedIn: https://www.linkedin.com/in/davidbarrettireland/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Customer experience leaders, marketing professionals, and business executives looking to drive sustainable growth.
In this episode, Tim Bond speaks with Mikhail Dubov, Co-Founder and CEO of Chattermill, about how their company is revolutionising customer experience intelligence. As organisations face the challenge of extracting actionable insights from unstructured customer feedback, Mikhail explains how Chattermill helps identify key drivers of customer satisfaction and loyalty. Discover their approach to experience-led growth, leveraging AI and machine learning, and creating a customer-centric culture.
Join the conversation as Mikhail discusses:
- The importance of experience-led growth in today's business landscape
- Strategies to analyse and act on unstructured customer feedback data
- The role of AI and machine learning in customer experience intelligence
- Building a customer-centric culture within organisations
- Insights into successful case studies and ROI of experience-led growth
Want to learn more?
Visit Chattermill's website: https://chattermill.com/
Connect with Mikhail Dubov on LinkedIn: https://www.linkedin.com/in/mdubov/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Timestamps
02:06 Mikhail's Journey to Founding Chattermill
03:38 The Importance of Customer Experience
05:31 How Chattermill Analyzes Customer Feedback
09:54 Implementing Chattermill in Enterprises
27:25 Experience-Led Growth and Its Benefits
41:54 Conclusion and Final Thoughts
A must-listen for: B2B marketing leaders, sales professionals, and anyone involved in demand generation and account-based marketing.
In this episode, Tim Bond speaks with Kerry Cunningham, Head of Research and Thought Leadership at 6sense, about how B2B organisations can adapt their marketing and sales strategies to align with today's complex buying processes. Kerry explains why traditional lead-based approaches fall short and how intent data and AI can help identify and engage buying groups more effectively.
Join the conversation as Kerry discusses:
- The evolution of B2B buying processes and the Demand Unit Waterfall model
- Why marketing owns 70% of the buyer's journey before sales engagement
- Leveraging intent data and AI to track anonymous buyer activity
- Strategies for building buyer preference throughout the purchasing process
- Making a compelling case for marketing technology investments
Timestamps:
01:42 Kerry's Background and Experience
02:58 The Demand Unit Waterfall Concept
11:32 Evolution of Buying Groups
16:24 Modern B2B Marketing Practices
19:38 Defining 'In Market' and Intent Data
24:30 Understanding B2B Buyer Behavior
26:18 The Role of BDRs in the Buying Process
27:22 Challenges with Traditional B2B Sales Approaches
29:12 Building Preference in Buying Teams
32:33 Leveraging AI and Intent Data
37:13 Impact of Cookie Legislation on B2B Marketing
39:40 The Importance of Marketing Budgets
43:24 Revenue Clinic Workshops and Conclusion
Want to learn more?
- Visit 6sense's website: https://6sense.com/
- Connect with Kerry Cunningham on LinkedIn: https://www.linkedin.com/in/kerrycunningham/
- Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io.
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: HR leaders, L&D professionals, and anyone navigating the skills gap challenge.
In this episode, Tim Bond speaks with Nick Shaw, Co-Founder and Chief Commercial Officer at Spotted Zebra, about how their company is achieving breakthrough results in reducing attrition and improving hiring processes. As organisations face the digital and technology skills gap crisis, Nick explains how Spotted Zebra helps identify individuals with the right blend of skills for success. Discover their approach to making skills-based decisions at scale, reducing time to hire, and creating a future-ready workforce.
Join the conversation as Nick discusses:
-
The importance of addressing the skills gap crisis
-
Strategies to reduce employee attrition and improve hiring efficiency
-
The role of non-AI tools in making hiring decisions
-
The value of a targeted and skills-focused hiring process
-
Insights into their successful case studies and ROI
Timestamps
00:00 Introduction to the Podcast and Today's Guest
01:56 Nick Shaw's Background and Journey
03:20 Understanding the Skills Gap Crisis
05:16 Starting the Skills-Based Transformation
07:30 Spotted Zebra's Platform and Methodology
11:38 The Role of AI in Skills Assessment
16:10 Real-World Success Stories
30:13 Future of HR Tech and Skills Intelligence
33:43 Advice for HR Leaders and Aspiring Entrepreneurs
38:44 Engaging with Spotted Zebra
41:05 Conclusion and Final Thoughts
Want to learn more?
Visit Spotted Zebra’s website: https://www.spottedzebra.co.uk/
Connect with Nick Shaw on LinkedIn: https://www.linkedin.com/in/nickshaw-sz/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, Taryn Breetzke, Content Director at TechPros.io talks with David Glasspool, Head of Sales and Marketing at Amphora, a leading provider of commodity trading and risk management (CTRM) solutions.
Commodity trading is a complex and ever-evolving field. As markets change and new challenges emerge, traders need powerful, flexible tools to manage risk and capitalise on opportunities.
Join the conversation as David shares insights on:
-
The evolution of CTRM technology over the past two decades
-
Key features of Amphora's flagship platform, Symphony
-
How Alchemy addresses the unique needs of concentrates trading
-
Amphora's approach to implementation and training
-
Tailoring solutions for different regional markets
-
The role of AI and API enhancements in Amphora's product roadmap
-
Future trends in commodity trading and how Amphora is preparing
Key Takeaways:
-
Cloud-based solutions have dramatically reduced CTRM implementation times and costs
-
Open APIs allow for seamless integration of best-in-class solutions
-
Capturing and easily extracting all relevant data is crucial for effective trading operations
-
Amphora's systems offer high adaptability to meet specific regional and commodity needs
-
AI and enhanced reporting capabilities will play a significant role in the future of CTRM
Timestamps:
02:01 David's Career Journey and Early Experiences
04:40 Overview of Amphora and Its Offerings
06:50 Technological Advancements in Commodity Trading
11:59 Challenges in Commodity Trading and Amphora's Solutions
12:39 Alchemy: Amphora's Specialised Platform for Concentrates Trading
14:50 Implementation and Training Approach at Amphora
17:37 Global Footprint and Regional Adaptability
19:22 Future Roadmap and Innovations
21:26 Sandbox Offering for Potential Clients
A must-listen for: Commodity trading professionals, CTRM software users, and business leaders in the energy and natural resources sectors.
Read the supporting interview article: https://techprosio.foleon.com/amphora/agenda-2030/amphora-navigating-the-future-of-commodity-trading
Want to learn more?
Visit Amphora's website: www.amphora.net
Connect with David Glasspool on LinkedIn: https://www.linkedin.com/in/david-glasspool-34308937/
Connect with Taryn Breetzke: https://www.linkedin.com/in/tarynbreetzke/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode of the Enterprise Thought Leadership podcast, we talk about making games that keep players coming back for more. We look at how to mix User-Generated Content (UGC), AI, and Live Service Design to deliver endless engaging content for players.
Following a TechPros.io Challenge Forum event sponsored by Globant, this episode features interviews with leading UK gaming professionals. They discuss leveraging generative AI for content discovery, validation, and incentive design while addressing the challenges of moderating user-generated content.
Paul Depre, Globant's Director of Gaming, M&E, and Sports for Europe, interviews Amir Didarzadeh and John Wright. Jose Plano, Globant's Gaming Studio Technical Director, speaks with Oscar Clark and Stuart DeVille. The discussions cover innovative strategies on how to make games that players love.
Key insights and strategies:
- Overcoming the "cold start problem" in UGC games
- Using AI for content validation and classification, while maintaining human creativity
- Ensuring player safety and effective content moderation
- Finding the right micro-influencers for UGC game promotion
- Challenges faced by indie developers in creating engaging tools and building communities
- How Globant supports gaming studios with AI-powered solutions
This episode is essential listening for game developers, designers, product managers, data scientists, community managers, and entrepreneurs working on UGC, AI, and live service design to create engaging gaming experiences.
Resources and Links:
Event Article: https://insights.techpros.io/articles/how-to-combine-ugc-ai-and-live-service-design-to-deliver-endless-engaging-content-to-players
Find out more about Globant https://www.globant.com/
Connect with the participants:
- Stuart De Ville, CEO of Game Dev Local: https://www.linkedin.com/in/stuartdeville?originalSubdomain=uk
- John Wright, Vice President of Mobile Publishing at Kwalee: https://www.linkedin.com/in/johnwright1987/
- Oscar Clark, CEO of Fundamentally Games: https://www.linkedin.com/in/oscarclark/
- Amir Didarzadeh is Head of Product at Glowmade: https://www.linkedin.com/in/amir-didarzadeh
- Paul Depre, Director of Gaming, Media & Entertainment and Sports for Europe at Globant: https://www.linkedin.com/in/pdepre/
- José Plano, Technical Director, Gaming Studio at Globant: https://www.linkedin.com/in/jose-plano/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for business leaders and anyone interested in harnessing the power of geographic data to drive strategic decision-making.
In this episode, Tim Bond is joined by Mark Wells, Chief Technology Officer at Esri UK, a global leader in geographic information systems (GIS). Mark shares his journey from software engineering to becoming a pioneer in location intelligence, helping organisations across diverse sectors leverage the power of geographic data.
Join the conversation as Mark discusses:
-
The evolution of GIS from traditional mapping to a vital tool for strategic planning and operational efficiency
-
How GIS integrates with cutting-edge AI and data to enhance enterprise decision-making
-
Real-world use cases showcasing the transformative potential of location intelligence across industries
-
The role of GIS in understanding and managing complex spatial data for urban planning, environmental management, and public safety
-
Esri UK's approach to tailoring GIS solutions to meet the specific needs of different sectors
-
The future of geospatial technology and the increasing accessibility of GIS through AI and cloud services
Key Takeaways:
-
GIS transcends traditional mapping to become a critical tool for strategic planning and operational efficiency.
-
The integration of GIS with AI enables advanced analysis and forecasting, proving invaluable in fields like disaster response and urban planning.
-
Enterprises leverage GIS to integrate and analyse data from diverse sources, facilitating informed decision-making through the spatial visualisation of complex information.
-
The accessibility of geospatial technology is rapidly increasing, thanks to software-as-a-service platforms and the potential of AI to democratise access.
Whether you are a GIS professional or simply interested in how geographic data impacts our daily lives and decisions, this conversation with Mark Wells offers deep insights into the critical role of location intelligence in our modern society.
Read the supporting interview article: https://insights.techpros.io/articles/esri-pioneering-location-intelligence-for-data-driven-decision-making
Want to learn more?
Visit the Esri UK website: https://www.esriuk.com/en-gb/home
Connect with Mark Wells on LinkedIn: https://www.linkedin.com/in/mark-wells-28b3b340/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, Tim Bond speaks with Jules Cullen, Head of Commercial Markets at Esri UK, the global leader in geographic information system (GIS) software. As businesses face mounting pressure to address climate change and accelerate sustainability efforts, Jules shares invaluable insights into how location intelligence empowers organisations to visualise risks, adapt operations, and drive impactful initiatives.
Join the conversation as Jules discusses:
-
Esri's 50-year history pioneering mapping innovation
-
Real-world examples like CBRE using spatial analytics to identify optimal solar sites across their vast property portfolio
-
The evolution of supply chain mapping from visualising assets to assessing and mitigating climate disruption risks
-
Enabling ethical sourcing transparency to meet new EU deforestation regulations
-
Esri's partnership with Rewired Earth to value corporate sustainability action and guide ESG investing
-
Why business resilience in a changing climate requires dynamic visibility into global operations
Key Takeaways:
-
Leading companies integrate sustainability into operations using location intelligence to reduce impacts, identify opportunities, and gain a competitive edge.
-
Supply chain mapping must evolve beyond visualisation to enable proactive adaptation to intensifying climate threats.
-
Precision location data is critical for companies to certify products as deforestation-free and comply with emerging regulations.
-
Linking sustainability metrics to financial markets can drive capital flows to organisations delivering positive impact.
This episode is a must-listen for sustainability leaders, supply chain professionals, and executives eager to leverage geospatial solutions for ESG initiatives.
Read the supporting interview article: https://insights.techpros.io/articles/esri-mapping-a-path-to-sustainability
Want to learn more?
Visit the Esri UK Sustainability Solutions: https://www.esriuk.com/en-gb/industries/sustainability
Connect with Jules Cullen on LinkedIn: https://www.linkedin.com/in/jules-cullen-60916229/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Join us on the latest episode of the Enterprise Thought Leadership podcast, where we discuss the pressing issue of combating Authorised Push Payment (APP) fraud with insights from industry leaders across the financial sector, including our event sponsor, FintelligenX.
In this insightful session, Tom Martin of Lloyds Banking Group sets the stage by presenting a compelling challenge on balancing customer experience with robust fraud prevention measures. Our panel of financial services leaders, including Andy Willmot, CTO at Onebanx; Abhay Chungroo, founder and CEO of FintelligenX; David Pollington, Head of Research at Bloc Ventures; Hemen Shah, partner at EY specialising in financial crime; and Gautam Hazari, co-founder and CTO of Sekura.id, explore innovative solutions ranging from AI implementations to enhanced regulatory frameworks and cross-industry collaborations.
Key highlights include discussions on the role of AI in personalising communication, the potential of real-time scam detection, and strategies for implementing beneficiary verification measures. The conversation is a must-listen for industry leaders and anyone involved in financial services, risk management, or technology innovation seeking to understand the complexities of APP fraud and discover effective strategies for combating it.
Resources and Links:
Event Article: https://insights.techpros.io/articles/fintelligenx-combating-app-fraud-in-financial-services
Find out more about FintelligenX https://www.fintelligenx.com/
Connect with the participants:
- Abhay Chrungoo: https://www.linkedin.com/in/abhaychrungoo/
- Tom Martin: https://www.linkedin.com/in/tom-martin-banking/
- Andy Willmot: https://www.linkedin.com/in/andywillmot/
- David Pollington: https://www.linkedin.com/in/pollington/
- Hemen Shah: https://www.linkedin.com/in/hemen-shah-cfe-0467a143/
- Gautum Hazari: https://www.linkedin.com/in/gautam-hazari/
- Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for Banking professionals, tech enthusiasts, and anyone curious about the future of finance.
In this episode, Tim Bond interviews Kamal Shah, co-founder and CTO of FintelligenX, a company pioneering the era of AI-first autonomous banking. With his extensive experience delivering complex software platforms across geographies, Kamal brings deep expertise to bridge the gap between modern tech stacks used by Big Tech and legacy systems in financial institutions.
Join the conversation as Kamal shares:
-
His instrumental role in building Adhar, the world's largest biometric-based digital identity platform
-
How FintelligenX is leveraging AI to generate AI-powered software products through Hyper and XRay
-
The unique agent architecture of XRay, powered by fine-tuned large language models
-
Insights on explainability and non-biased decisions in AI adoption within banking
-
The future of software engineering with AI feature teams generating code and human review cycles
-
Upcoming projects, including the evolution of Hyper and XRay for fraud detection and bank-in-a-box solutions
Key Takeaways:
-
FintelligenX is bridging the gap between modern tech stacks and legacy systems in financial institutions
-
Hyper, an AI-native code generation product, can generate a significant portion of code across various domains
-
XRay revolutionises banking through its unique agent architecture, automating complex processes
-
Explainability and non-biased decisions are crucial for AI adoption in the banking sector
-
The future of software engineering involves collaboration between AI feature teams and human developers
Read the interview article: https://insights.techpros.io/articles/interview-with-cto-fintelligenx-kamal-shah
Want to learn more?
Visit the FintelligenX website: https://www.fintelligenx.com/
Connect with Kamal Shah on LinkedIn: https://www.linkedin.com/in/kamalshah-bugnilabs/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, we are joined by Giorgio Tacchia, the visionary Managing Director of Media & Entertainment at Globant and a trailblazer in the streaming media landscape. With an illustrious career that spans operations, finance, marketing, and business development, Giorgio explains his journey from founding a groundbreaking streaming technology company to steering digital transformation at Globant.
Listeners will be treated to an in-depth exploration of Globant's innovative approach to reshaping media and entertainment through digital transformation, employing AI and emerging technologies to revolutionise content delivery and enhance user experiences. Giorgio unveils the intricacies of Globant's studio model and agile pods, and how they cater to giants like FIFA, NBC Universal, and National Geographic to deliver unmatched solutions.
This episode is a goldmine for professionals in the streaming media sector, offering real-world examples, seasoned perspectives, and a glimpse into the future of streaming. Whether you're involved in operations, business strategy, or technology within the media industry, Giorgio's insights are invaluable.
Read the interview article: https://insights.techpros.io/articles/pioneering-digital-transformation-in-media-and-entertainment
Key takeaways include:
The critical role of data and AI in streaming success.
How emerging technologies like 5G, blockchain, and NFTs are redefining the landscape.
The importance of a data-driven culture and customer-centric approaches in the digital era.
Want to learn more?
Visit the Globant website: https://globant.com
Connect with Giorgio Tacchia on LinkedIn: https://www.linkedin.com/in/giorgio-tacchia-7a4889/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: CTOs, CIOs, and technology leaders keen on driving digital transformation within their organisations.
In this two-part episode, Tim Bond welcomes Kalyan Kumar, affectionately known as 'KK', the Chief Product Officer of HCLSoftware and Global CTO at HCLTech. KK shares the journey of HCLSoftware, born from strategic acquisitions and mergers, under the umbrella of HCLTech, a pioneering IT consulting giant since 1976. This discussion explores how HCLSoftware, under KK's guidance, is pioneering the next wave of enterprise software, seamlessly integrating AI and cloud technologies across automation, data security, and business applications to challenge and transform the traditional enterprise software landscape.
Part one delves into the origins of HCLSoftware, its unique market position through strategic partnerships with tech giants like Microsoft and Google, and its commitment to delivering unparalleled customer value. In part two, KK offers a forward-looking perspective on the role of technology in shaping industries such as banking through hyper-personalisation, the promising future of quantum computing, and the critical importance of sustainability in the wake of rapid technological advancement.
KK’s dual role lends him a unique perspective on guiding organisations through their digital transformation journey, offering valuable insights for current and aspiring technology leaders on navigating the challenges of integrating AI technologies while ensuring a sustainable and inclusive future.
Join us as we uncover the strategies behind HCLSoftware's success and KK's vision for the future of enterprise technology.
Want to learn more?
Visit the HCLSoftware website: https://adludio.com
Connect with Kalyan Kumar on LinkedIn: https://www.linkedin.com/in/kklive/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, Tim Bond sits down with Stefano Iacono, European Marketing Director at 6sense, a pioneering account intelligence platform transforming B2B marketing strategies. In this insightful episode, Stefano unveils how 6sense leverages AI and predictive analytics to identify high-value accounts demonstrating early buying signals, enabling sales and marketing teams to focus their efforts where it matters most.
Discover how 6sense's platform captures comprehensive account engagement data, analyses it through advanced AI models, and facilitates personalised multi-channel campaigns orchestrated for maximum impact. Learn how this account-based approach addresses the complexities of today's B2B buying landscape, aligning sales and marketing efforts to engage entire buying groups, rather than chasing individual leads.
Key Takeaways:
- The critical role of predictive analytics in pinpointing in-market accounts primed for engagement.
- Strategies for overcoming dysfunctional lead handoffs and fostering seamless sales-marketing collaboration.
- Insights into emerging technologies like conversational AI and their potential to revolutionise account-based marketing.
- Actionable advice on adapting to evolving B2B buyer behaviour and building trust through valuable content.
- The importance of focusing on revenue-driven metrics to demonstrate marketing's business impact.
A must-listen for B2B marketing, sales, and revenue operations leaders seeking to engage high-value accounts, accelerate pipeline growth, and drive revenue through data-driven strategies.
Want to learn more?
Visit 6sense website: www.6sense.com
Connect with Stefano Iacono on LinkedIn: https://www.linkedin.com/in/stefano-iacono
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
Resource: https://insights.techpros.io/articles/6sense-driving-revenue-growth-through-account-intelligence-stefano-iacono
If you like our podcast, please do follow us and rate each episode.
Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn https://www.linkedin.com/company/enterprise-thought-leadership/
A must-listen for: Enterprise marketing leaders, digital advertising strategists, and media agency professionals.
In this episode, Tim Bond sits down with Ian Liddicoat, CTO and Head of Data Science at Adludio, an innovative digital advertising agency leveraging AI. Ian discusses Lorenzo, Adludio's groundbreaking AI platform that automates the full campaign cycle, from briefing to optimisation, using machine learning and large language models.
Key highlights:
- The shift from individual digital ads to an integrated marketing technology stack.
- Lorenzo's automation capabilities across briefing, media buying, and optimisation
- Generating creative variations with AI to predict higher performance.
- Advantages over traditional A/B creative testing methods
- First mover advantage secured through troves of historic data
- The future balance of human creativity vs. full AI automation in advertising
Want to learn more?
Visit Adludio's website: https://adludio.com
Connect with Ian Liddicoat on LinkedIn: https://www.linkedin.com/in/ianLiddicoat/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Redefining QA: Intelligent Test Automation with Virtuoso's James Bent
A must-listen for: QA leaders, software development professionals, and anyone facing software testing bottlenecks.
In today's episode, Tim Bond speaks with James Bent, VP of Solution Engineering at Virtuoso, a low-code test automation platform powered by AI.
Testing: a critical but often frustrating bottleneck for businesses. Traditional manual testing slows down software releases, while coded test automation requires specialised skills that are in short supply.
Virtuoso offers a revolutionary solution: a low-code platform that leverages natural language processing and machine learning to make scalable testing accessible to everyone, not just technical experts.
Join the conversation as James discusses:
- His journey in testing and the rise of Virtuoso
- How intelligent automation overcomes testing bottlenecks
- The power of Virtuoso's low-code platform and AI capabilities
- Comparing low-code to traditional test automation approaches
- Common testing use cases across diverse platforms
- Optimising testing for the future with generative AI
- Navigating the hype surrounding AI in the testing space
- Advice for the next generation of test automation leaders
Key Takeaways:
- Effective testing is crucial for software quality, even if it's not the most exciting task.
- Virtuoso empowers non-technical users to create and maintain automated tests with ease.
- AI capabilities in Virtuoso enable reusable test components and self-healing tests.
- The platform is built with a foundation ready for future advancements in artificial general intelligence.
- By automating repetitive tasks, Virtuoso frees up valuable human effort for exploratory testing.
Want to learn more?
Visit Virtuoso's website: https://www.virtuoso.qa/
Connect with James Bent on LinkedIn: https://www.linkedin.com/in/james-b-397b9478/ Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please subscribe and rate each episode. Do you have burning topics or questions you'd like us to explore? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Join us as we explore the critical role of early career talent development with Pete Humphreys, CEO of Development Beyond Learning (DBL).
In this episode, Pete shares his insights on:
- Tailoring learning: Discover DBL's unique approach to customising programmes that meet each client's specific needs and learning goals.
- Essential skills: Explore the critical skills young professionals need to thrive, including communication, resilience, and a growth mindset.
- Supporting young talent: Learn how organisations can foster continuous development and engagement for their early career workforce.
- Workplace learning trends: Uncover emerging trends like personalised learning nudges, AI-powered content delivery, and the growing focus on measuring business impact.
This episode is a must-listen for HR leaders, L&D professionals, and anyone invested in building a strong and successful workforce.
Resources
Developing tomorrow's leaders interview article: https://insights.techpros.io/articles/developing-tomorrows-leaders-an-interview-with-development-beyond-learnings-ceo-pete-humphreys
Want to learn more?
- Visit DBLs website: https://developmentbeyondlearning.com/
- Connect with Pete Humphreys on LinkedIn: https://www.linkedin.com/in/pete-humphreys/
- Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
If you like our podcast, please follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Guest: Paul Depre, Director of Gaming, Media & Entertainment and Sports at Globant
Join us as we explore the exciting world of gaming with industry veteran Paul Depre. Whether you're a seasoned expert in the gaming industry or keen to understand the forces shaping its future, this episode offers valuable perspectives on achieving sustainable success in a highly competitive market.
Globant is a leading global IT services company renowned for its innovative solutions. Globant has been at the cutting edge of technology services since its inception, and in this episode we're discussing the dynamic and fast-evolving world of gaming. The global gaming market has soared to new heights, surpassing $200 billion globally.
In this episode, we explore:
- Paul's journey: From childhood gamer to leading Globant's gaming initiatives, learn about Paul's unique perspective on the industry.
- Globant's role in AAA development: Discover how Globant helps studios overcome challenges and streamline production with specialised expertise.
- Beyond art and engineering: Globant offers robust tech partnerships, providing infrastructure strategy and flexible scaling for AAA studios.
- Optimising game launches: Paul reveals how AI and other innovations are accelerating development and enhancing player experiences.
- Emerging trends: Get insights into the metaverse, AR/VR, and their impact on the future of gaming.
- Choosing the right partner: Paul shares valuable advice for gaming executives seeking external support.
Key Takeaways:
- Gaming thrives on collaboration: Globant fosters partnerships that bridge the gap between internal teams and external expertise.
- AI empowers, not replaces: Leveraging AI strategically augments human creativity and optimizes workflows.
- Embrace innovation, preserve the core: Balancing cutting-edge tech with the heart and soul of gaming is crucial for future success.
- Partner for agility: A robust tech partner provides flexible solutions and helps navigate the ever-evolving gaming landscape.
Want to learn more?
- Visit Globant's website: https://www.globant.com
- Connect with Paul Depre on LinkedIn: https://www.linkedin.com/in/pdepre/
- Connect with Tim Bond:https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
Join us in this episode where we discuss the complexities and strategies of accelerating ERP (SAP) consolidation in the context of mergers and acquisitions. With insights from industry leaders at Avantra and TCS, this episode explores the challenges and solutions in standardizing SAP platforms post-merger. Our host Tim Bond, Founder of TechPros.io, speaks with Tyler Constable, Global Head of Solution Engineering at Avantra, and Mukund Shinde, Client Partner at TCS, offering their expertise and experiences.
Key Insights and Strategies:
-
Balancing Priorities: The episode highlights the inherent trade-offs between quality, timelines, and budget in major SAP consolidation projects post-M&A. Tyler Constable emphasizes that each SAP system's uniqueness requires a tailored approach.
-
AI-Driven Observability: Avantra's AI-driven solutions offer deep visibility into system metrics, benchmarks, and predictive insights, aiding effective decision-making in ERP consolidations.
-
Landscape Architecture Considerations: Mukund Shinde stresses the importance of early assessment of landscape architecture and total cost of ownership in planning SAP consolidation roadmaps.
-
Leveraging Templates for Acceleration: Shinde advocates for using templates around master data and key configurations to speed up standardization, thereby minimizing risks and costs.
-
MVP Approach in Prioritizing Processes: Focusing first on integrating essential finance processes, categorizing them into critical, nice-to-have, and future state during workshops.
-
Regular Upgrades and Testing: The significance of regular application, database, and infrastructure upgrades, along with leveraging test automation tools for impact analysis across domains.
-
AIOps Augmenting Decisions: Constable discusses how Avantra's AIOps capabilities enhance landscape decisions regarding legacy systems and cloud migrations by providing predictive insights.
-
Streamlining Testing with Automation: Avantra's automation capabilities significantly accelerate the testing process, contributing to more efficient and effective migration efforts.
-
People Empowering Potential: The role of freeing up skilled SAP teams from operational tasks to focus on strategic initiatives related to mergers and acquisitions.
Resources and Links:
- Article on Accelerating ERP Consolidation: https://insights.techpros.io/articles/accelerating-erp-consolidation
Find out more about Avantra https://www.avantra.com/
-
Tyler Constable, Global Head of Solution Engineering at Avantra - https://www.linkedin.com/in/tylerconstable/
-
Mukund Shinde, Client Partner at TCS - https://www.linkedin.com/in/mukund-shinde-tcs/
-
Tim Bond, Founder & CEO at TechPros.io - https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this insightful episode of the Enterprise Thought Leadership Podcast, join your host, Tim Bond, Founder of TechPros.io, as he navigates the evolving landscape of IT service management in the banking, financial services, and insurance (BFSI) sector. Today’s focus: the critical role of data quality in the realm of generative AI innovation.
This episode is sponsored by Unifii, a renowned ServiceNow implementation partner, recently merging with a £2 billion turnover European IT consulting and services business. Mike Glock, Founder and Managing Director of Unifii, shares his valuable insights alongside colleague Jack Williamson.
Our discussion features distinguished IT service management professionals from top financial services organisations. They dissect the prerequisites for leveraging generative AI and discuss pragmatic steps for driving automation and intelligence to boost productivity and customer experience.
Episode Insights:
-
Enhancing Data Quality: Before progressing to AI applications, the fundamental step of improving data quality and consistency is crucial. Our guests discuss how this paves the way for meaningful AI integration.
-
Visibility into Business Unit Needs: Understanding unique requirements within business units is vital for tailored IT service management solutions.
-
Centralising Monitoring Tools: The panel highlights the importance of unifying monitoring tools and taxonomy across IT and business functions for better data handling.
-
Practical Steps for Quick Wins: Focusing on short-term achievements that demonstrate value can be a strategic approach in implementing AI and automation.
-
Quality Data Foundation: Establishing a solid data foundation is essential for exploring the potential of AI in automating tasks and enhancing customer experiences.
Key Strategies and Solutions:
-
Emphasising the necessity of high-quality data before advancing AI usage.
-
Gaining insight into the specific needs and challenges of individual business units.
-
The importance of centralising tools and unifying taxonomy across functions.
-
Implementing pragmatic steps for quick wins in automation and AI.
Final Perspectives:
Mike Glock of Unifii concludes the discussion by stressing the significance of focusing on relevance and business objectives in data quality and automation initiatives, and how generative AI can unlock immense possibilities once foundational aspects are addressed.
Resources & Links
Read the article capturing the main insights:
https://insights.techpros.io/articles/unifii-modernising-it-service-management-in-bfsi)
Learn more about Unifii and their expertise in transforming IT service management with advanced technological solutions. Contact them at info@unifii.co.uk for further information or visit www.unifii.co.uk/
Connect with Mike Glock, MD of ServiceNow, Unifii https://www.linkedin.com/in/mikeglock/
Connect with Tim Bond, Host & Founder, TechPros.io https://www.linkedin.com/in/tngbond/
Connect with our Guests:
-
Peter Drake, LSEG https://www.linkedin.com/in/peterdrake/
-
Justin Hemming, LGIM https://www.linkedin.com/in/justinhemming/
-
Imogen Woodley, Finastra https://www.linkedin.com/in/imogenwoodley/
-
Joanne Price, Fidelity https://www.linkedin.com/in/joanneprice/
-
Jack Williamson, Unifii https://www.linkedin.com/in/jackwilliamson/
If you like our podcast, please follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
This second part of our two-part episode is a continuation of our exploration into AI's role in the media and entertainment sectors. It's a must-listen for anyone involved in integrating AI into these fields.
In this episode, Host Tim Bond of TechPros.io returns to discuss the evolving landscape of AI in Media & Entertainment. In this episode, Tim speaks with JJ Lopez Murphy, the Head of AI at Globant. The episode also features insights from Angelos Oconopoulos, Data Science and Analytics Director at Global, Europe's largest radio production company.
Building on the themes of the previous episode, this discussion focuses on the strategic implementation of AI in media, aligning technological innovation with business goals, and the ethical considerations surrounding AI in creative processes.
Topics Covered
- The strategic alignment of AI with business objectives in the media sector
- The integration of AI into creative workflows for enhanced efficiency and impact
- Addressing the ethical, legal, and privacy concerns in AI deployment.
A big thank you to our guests, JJ Lopez Murphy from Globant and Angelos Oconopoulos from Global, for their valuable insights. This episode highlighted the need for aligning AI with business strategies, the transformative role of AI in creative processes, and the importance of addressing ethical considerations in AI deployment.
Key Discussion Points
- Enhancing versus replacing human creativity with AI
- Aligning AI objectives with broader business goals
- The impact of AI on creative direction and company values
- The importance of top-down and bottom-up AI adoption
- Utilising feedback loops between AI, content data, and creators
- Metrics and KPIs aligned with business objectives
- The integration of AI tools into existing creative workflows.
Key Takeaways
- AI should augment rather than replace human creators
- Begin with clear business objectives and targeted metrics
- AI goals must align with overall business objectives
- Integration of AI into existing tools encourages adoption
- Feedback loops are key for optimising business goal-oriented metrics
- Human input is vital for legal and ethical AI deployment.
Resources & Links
Read the interview article capturing the main insights: https://insights.techpros.io/articles/globant-leveraging-ai-to-unlock-creative-potential-in-media-challenge-forum
- Find out more about Globant: https://www.globant.com/
- Tim Bond, Host & Founder, TechPros.io: https://www.linkedin.com/in/tngbond/
- JJ Lopez Murphy, Global Head of Data Science and Artificial Intelligence, Globant: https://www.linkedin.com/in/jjlopezmurphy/
- Angelos Oconopoulos, Commercial Data Science & Analytics Director, Global Media & Entertainment Limited: https://www.linkedin.com/in/angelos-oikonomopoulos-6690493a/
If you like our podcast, please do follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
This two-part episode is an essential listen for anyone involved in AI strategies and implementations within the media and entertainment sectors. Join us as we explore the intersection of AI and media, uncovering how technology is revolutionising content creation and distribution.
In this episode, Host Tim Bond, founder of TechPros.io, engages in an insightful discussion with Isa Goksu, CTO for Globant in the UK, Ireland, and Germany. Globant stands at the forefront of AI innovation in enterprise productivity, with a specialised division, Globant X, dedicated to developing customisable AI solutions. Their expertise extends across a wide spectrum of the Media and Entertainment sector, collaborating with prominent names like Paramount, FIFA, NBC Universal, Warner Bros. Discovery, QVC, the NFL, Netflix, and many others.
The conversation follows a recent TechPros.io challenge forum roundtable event in London, sponsored by Globant, titled "From Vision to Execution: Charting the AI Roadmap in Media & Entertainment." This episode features insights from this event, with contributions from senior executives from BBC Studios and ITV.
Topics Covered
- The role of AI in structuring content, licencing, and knowledge graphs
- How AI fosters human creativity and productivity in media
- Evaluating AI solutions and Globant's strategic approach to AI integration
- The balance between ambition and caution in AI adoption.
We thank Isa Goksu for his invaluable insights, alongside Giano Biagini, Growth and Strategy Director at Globant, Athena from BBC Studios, and Veronika from ITV. The episode highlighted the strategic, phased implementation of generative AI technologies in media, considering factors like accuracy, integration ease, privacy, token costs, and legal implications.
Stay tuned for Part 2 with JJ Lopez Murphy, Global Head of Artificial Intelligence for Globant and Angelos Oikonomopoulos, Commercial Data Science Director at Global Media & Entertainment Limited.
Resources & Links
Read the interview article capturing the main insights: https://insights.techpros.io/articles/globant-leveraging-ai-to-unlock-creative-potential-in-media-challenge-forum
- Find out more about Globant: https://www.globant.com/
- Tim Bond, Host & Founder, TechPros.io: https://www.linkedin.com/in/tngbond/
- Isa Goksu, CTO UKI&DE, Globant https://www.linkedin.com/in/isagoksu/
- Giano Biagini, Growth and Strategy Director, Globant https://www.linkedin.com/in/giano-biagini-48820630/
- Athena Witter, VP Digital Content & Programming, BBC Studios https://www.linkedin.com/in/athenawitter/
- Veronika Daniel, Head of Data Governance, ITV Studios https://www.linkedin.com/in/veronika-daniel-krystyn-37b3937b/
Key Discussion Points
- Integrating AI into media workflows for efficiency and quality
- Criteria for evaluating AI solutions
- The role of knowledge graphs in content strategy
- Challenges in data storage, licensing, and legal implications
- The impact of generative AI on competitive positioning in media
- Staged deployment strategies for AI
- Metrics analysis for content performance
- Balancing AI integration with business needs, security, and privacy.
If you like our podcast, please follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables: https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, we’re sharing the rich discussions from a recent TechPros Challenge Forum. The focus of this discussion is around how B2B companies can harness their extensive customer data for effective and targeted marketing. Industry experts from various industries shared their insights on integrating siloed data for better marketing segmentation and messaging.
This episode is brought to you by Athena Solutions, leaders in IT and business intelligence. Athena specialises in maximising ROI from data and analytics investments. Join us as we hear from Athena's Business Analyst, Kristi Gale who shares her expert insights on the subject.
The episode features insights and solutions offered by Colleen Hall, VP of Marketing at C&F Enterprises, Kent Tibbils, VP of Marketing at ASI, Daniel Warren, Vice President Sales & Programs at Latecoere and Chandra Srivastava, Chief Marketing Officer at Calque.
Episode Insights:
- Colleen emphasises the importance of considering data integration from the outset of new projects, suggesting a strategic approach when selecting platforms.
- Kent advocates for the implementation of an integrated data platform to aggregate key information for sharper marketing strategies.
- Daniel highlights the necessity of a comprehensive evaluation of business needs across departments to inform platform selection, emphasising the importance of cross-functional participation.
- Chandra introduces techniques like product correlation analysis and customer lifetime value models, suggesting the use of customer analytics to define behavioural segments for targeted marketing.
- Kristi recommends building business intelligence capabilities on top of the integrated data foundation for refined strategic segments and deeper insights.
Key Strategies and Solutions:
-
Exploring how unified data in CRM can drive customer segmentation and tailor marketing efforts.
-
Discussing the importance of data quality and training teams for accurate data collection.
-
The role of geographical information in creating localised marketing strategies.
-
The synergy between analytics and business strategy in forming customer journey maps.
Final Perspectives:
Kristi Gale of Athena Solutions closes by emphasizing the benefits of a phased approach for data unification and analytics to enhance B2B targeting.
Learn more about Athena Solutions and their commitment to helping businesses thrive in the digital landscape. Contact them at info@athena-solutions.com for a complimentary Power Hour Strategy Session.
Find out more about Athena Solutions: https://athena-solutions.com/
Kristi Gale: www.linkedin.com/in/kristigale
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
Connect with our Guests:
- Chandra Srivastava https://www.linkedin.com/in/chandra-srivastava/
- Kent Tibbils https://www.linkedin.com/in/kent-tibbils-6688ba/
- Daniel Warren https://www.linkedin.com/in/dkwarren/
- Colleen Hall https://www.linkedin.com/in/colleenjshall/
If you like our podcast, please do follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Join our budding community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
This episode is a must-listen for anyone interested in understanding and managing the complexities of demand volatility in supply chains, leveraging ERP systems, and exploring innovative technological solutions.
In this episode, we look at the critical issue of managing demand volatility in today's rapidly changing business environment. A panel of esteemed experts from the TechPros.io Challenge Forum discuss how ERP systems can bridge the visibility gap in supply chain management. Our guests included host Tim Bond, Claudia Richter, Jon Greenwood, Prasenjit Sengupta, Domas Voroneckas, and event sponsor Emily Tippins from Avantra, who all offer their unique perspectives and innovative solutions.
Claudia Richter, who leads global Sales, Inventory and Operations Planning at Hottinger Brüel & Kjær, discusses the hurdles in achieving cross-functional visibility and the role of integrated modelling and simulation in preempting supply chain disruptions.
Jon Greenwood, an expert in ERP integration and manufacturing solutions, introduces the concept of digital twin modelling. He highlights how these models, integrating data from various systems, enable granular assessment of business impacts and foster cross-functional collaboration.
Prasenjit Sengupta, a SAP practice leader, sheds light on leveraging supply chain analytics for enhanced visibility. He emphasises the importance of demand sensing and rapid operational insights in aligning supply chain elements effectively.
Domas Voroneckas, a solution architect, introduces SAP’s Profitability and Performance Management module. He discusses how detailed profitability models, combined with scenario modelling, can optimise profitability levers.
Finally, Emily Tippins, CMO of Avantra, provides insights into how their AIOps platform assists in achieving end-to-end visibility and automated management of SAP landscapes, essential for responding to supply chain disruptions.
Key Takeaways:
-
Overcoming Visibility Challenges: The necessity of end-to-end visibility in supply chain management and overcoming legacy system limitations.
-
Integrated Modelling and Simulation: How integrating data across systems can preempt and mitigate the impact of supply chain disruptions.
-
Digital Twin Modelling: The benefits of granular assessment through digital twins, fostering collaboration across business functions.
-
Supply Chain Analytics: The role of advanced analytics in sensing demand fluctuations and aligning supply chain processes.
-
Profitability Modelling: Utilising SAP’s PPM module for in-depth profitability analysis and scenario planning.
-
AIOps for ERP Systems: How platforms like Avantra can ensure stability and visibility across SAP landscapes.
Resources:
- Read the interview article capturing the main insights: https://insights.techpros.io/articles/avantra-bridging-the-visibility-gap-challenge-forum-event
Find out more about Avantra: https://www.avantra.com/
Connect with the guests:
-
Emily Tippins https://www.linkedin.com/in/emilyevelina/
-
Claudia Richter https://www.linkedin.com/in/claudia-richter-sc
-
Jon Greenwood https://www.linkedin.com/in/jongreenwood2k10/
-
Prasenjit Sengupta https://www.linkedin.com/in/prasenjitsenguptanow/
-
Domas Voroneckas https://www.linkedin.com/in/domasvoroneckas/
-
Tim Bond https://www.linkedin.com/in/tngbond/
If you like our podcast, please do follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Upcoming Events and Roundtables https://techpros.io/virtual-experiences/
Join our budding podcast community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, we explore the pivotal topic of migrating data from legacy systems to modern infrastructure, a critical challenge faced by numerous companies today.
This discussion stems from a thought-provoking roundtable at the recent TechPros Challenge Forum, proudly sponsored by Athena Solutions. Athena Solutions is renowned for their expertise in data management and business intelligence consulting.
Join us as we hear from Athena's Consulting Director, Alex Kangoun, a seasoned professional with over two decades of experience in data and analytics solutions. Alex, who also serves on the Data Management Association board and holds a Master's degree in Information Systems, shares his expert insights on the subject.
The episode features insights and solutions offered by David Williamson, Chief Information Officer at Abzena, Will van der Walt, Vice President Enterprise Data Governance at Live Oak Bank, and David Gramblicka, Chief Information Officer. Each guest sheds light on their unique approach to data migration, offering valuable strategies and solutions.
Episode Highlights:
-
Alex Kangoun's Perspective: We kick off with Alex providing a succinct overview of his extensive experience and his take on the migration challenge.
-
Expert Solutions: Listen to the innovative solutions proposed by our guests, followed by Alex's analysis and further insights.
Guest Insights:
-
David Gramblicka: Highlights the use of advanced analytics to uncover critical hidden dependencies in legacy systems.
-
David Williamson: Advocates for adaptable multi-technology roadmaps, ensuring seamless integration across teams.
-
Will van der Walt: Emphasises the crucial role of data integrity, advocating for thorough data inventories.
We also explore Athena Solutions' commitment to guiding businesses through their modernisation journey, offering complimentary initial assessments with a vendor-neutral stance.
Key Topics Explored:
-
Strategic incentives for upgrading legacy data systems, such as innovation and cost efficiency.
-
Utilising analytics and AI for an in-depth analysis of existing systems.
-
Agile methodologies for effective governance.
-
Comprehensive, multi-faceted roadmaps extending over five years, encompassing technology, personnel, and process management.
-
Prioritising resolution of business challenges over tool selection.
-
Ensuring data integrity and building trust.
-
Aligning technical architecture with business goals.
Find out more about Athena Solutions: https://athena-solutions.com/
Connect with Alex Kangoun: https://www.linkedin.com/in/alexkangoun/
Connect with Tim Bond: https://www.linkedin.com/in/tngbond/
Connect with our Guests:
-
David Gramblicka: https://www.linkedin.com/in/davidgramblicka/
-
David Williamson: https://www.linkedin.com/in/david-williamson-b6798
-
Will van der Walt: https://www.linkedin.com/in/wil-van-der-walt-a7173544/
If you like our podcast, please do follow us and rate each episode whenever you’re listening. Do you have burning topics or questions you'd like us to explore on the podcast? Email our team at podcasts@techpros.io
Find out more about TechPros.io: https://techpros.io/
Join our budding community on LinkedIn: https://www.linkedin.com/company/enterprise-thought-leadership/
In this episode, we're thrilled to welcome Craig Riddell, the Chief Information Security Officer (CISO) at Netwrix, for a discussion on the nuances of cybersecurity in an era where digital threats are constantly evolving. Craig, with his rich background spanning military and cybersecurity domains, provides a unique perspective on how identity and access management (IAM) and privilege access management (PAM) are critical in safeguarding information in the modern digital workspace.
Craig’s insights shed light on how these tools have become indispensable in the age of remote work and hybrid office models, especially in the wake of the COVID-19 pandemic, which has dramatically altered the cybersecurity landscape. Join us as we explore these themes, and more, gaining valuable knowledge from one of the industry's leading figures.
Key Takeaways:
- Craig's Journey and Background:
-
Craig discusses his transition from the military to cybersecurity, emphasizing the role his military experience played in shaping his approach to cybersecurity challenges.
-
Identity and Access Management in Today's World:
-
A deep dive into the importance of IAM and PAM in the current hybrid work environment, highlighting the necessity of adapting these tools to meet the demands of a remote workforce.
-
The Impact of COVID-19 on Cybersecurity:
-
Insights into how the pandemic has accelerated the need for robust IAM strategies to secure remote workspaces.
-
Netwrix's Approach to Cybersecurity:
-
Craig outlines Netwrix's methodologies in providing cybersecurity solutions, focusing on the integration of AI and machine learning for enhanced security.
-
Challenges and Innovations in IAM:
-
Discussion on the challenges faced in implementing effective IAM solutions and how Netwrix is innovating to address these issues.
-
Advice for Cybersecurity Professionals:
-
Craig shares valuable advice for professionals in the cybersecurity space, emphasising the importance of understanding the human element in technology.
-
The Future of Cybersecurity:
- Predictions and expectations for the future of cybersecurity, with a focus on the evolving role of identity and access management.
- Connect with Craig Riddell: https://www.linkedin.com/in/craigriddellciso/
- Find out more about Netwrix: https://www.netwrix.com/
- Connect with Tim Bond:https://www.linkedin.com/in/tngbond/
- Discover more about TechPros.io: https://www.techpros.io
In this episode, I’m joined by Jeff Warren, Chief Technology Officer at Netwrix, a cybersecurity software company focused on data security. Jeff has over 15 years of experience leading engineering and product teams. He previously served as VP of Product Management at Stealthbits Technologies, a cybersecurity firm acquired by Netwrix in 2021. Jeff shares how Netwrix is helping enterprises secure their hybrid cloud environments and actively block sophisticated attacks against Active Directory. He also provides insight into how AI is being used offensively by hackers, and the need for security teams to leverage it defensively.
Key Takeaways
Netwrix’s Approach to Data Security:
- Takes intelligent, layered approach to securing data, identities (e.g. Active Directory), and infrastructure
- Doesn’t just detect attacks, but prevents many in real-time by blocking malicious operations
- Uses patented blocking technology that stops attacks on Active Directory before they compromise systems
- Aligns capabilities closely with NIST cybersecurity framework: Identify, Protect, Detect, Respond, Recover
- Excels at protection and recovery in addition to detection/response
Real-World Examples:
- Recently prevented red team hired to hack into client’s network from compromising Active Directory
- Had to provide tips to pentesters on how to get attacks working in product eval with competitors
- Blocking approach allows security teams to focus on high-value efforts versus chasing alerts
Securing Hybrid Cloud Environments:
- Vast majority of organisations have hybrid environment with cloud and on-prem
- Identity often still managed on-prem (Active Directory) even when apps migrate
- Native cloud security controls don’t fully address on-prem components
- Requires integrated tools that span both environments
The Future of Cybersecurity:
- Hybrid environments will persist for the foreseeable future
- AI adoption will continue to accelerate on both attack and defence sides
- Security teams need AI to operate efficiently amid talent shortage
- Must secure AI itself against misuse and data leaks
Advice for Aspiring Security Leaders:
- Develop both technical expertise and “soft” skills like influence and communication
- Can’t take sledgehammer approach; balance security and business needs
- Connect with Jeff Warren:https://www.linkedin.com/in/jeffwarrencto/
- Find out more about Netwrix: https://www.netwrix.com/
- Connect with Tim Bond:https://www.linkedin.com/in/tngbond/
- Discover more about TechPros.io: https://www.techpros.io
In this episode, I’m joined by Abhay Chrungoo, the CEO of FintelligenX, to discuss the evolving landscape of banking influenced by artificial intelligence (AI). Abhay, who has an extensive background in technology and leadership within the banking sector, shares his experiences and insights on the integration and impact of AI in modern banking. The discussion begins with an overview of the challenges faced by traditional banking systems, highlighting the need for innovation and agility in the face of technological advancements.
We then discuss the role of FintelligenX in spearheading AI-driven solutions for the banking industry. Abhay introduces 'Hyper', a standout product by FintelligenX, designed to streamline cloud adoption for financial institutions. This conversation sheds light on how 'Hyper' addresses the specific needs of banks transitioning to cloud-based operations, balancing efficiency with regulatory compliance. Abhay explains how this product aligns with the broader goals of FintelligenX in facilitating a seamless integration of AI technologies into banking operations, enhancing customer experiences, and improving operational efficiency.
- Find out more about FintelligenX: https://www.fintelligenx.com/
- Connect with Abhay Chrungoo: https://www.linkedin.com/in/abhaychrungoo/
- Connect with Tim Bond:https://www.linkedin.com/in/tngbond/
- Discover more about TechPros.io: https://www.techpros.io
If you're interested in the transformative impact of AI in the banking sector, TechPros.io is hosting a Thought Leadership Interviews and Roundtables series titled "The Future of Finance: Envisioning Next-Generation AI-Enabled Banking." Join us in uncovering how AI is redefining finance through insightful dialogues with industry pioneers.
Register your interest: https://techprosio.foleon.com/techprosio/live-interview-briefs/fintelligenx-the-future-of-finance
Key Takeaways:
- FintelligenX's Progressive Role in AI Banking:
- Overview of FintelligenX's mission and its pioneering efforts in integrating AI into banking.
-
Discussion on how FintelligenX addresses current banking challenges with AI solutions, focusing on improving operational efficiencies and customer experiences.
-
Insights into 'Hyper': Revolutionising Cloud Adoption:
- Detailed exploration of 'Hyper', FintelligenX's innovative product.
-
How 'Hyper' facilitates smoother transitions for banks to cloud-based systems, ensuring a balance between technological advancement and compliance with regulations.
-
Abhay Chrungoo's Vision for AI in Banking:
- Abhay shares his insights on how AI can redefine banking operations and customer interactions.
-
Future perspectives on AI's role in creating more responsive, efficient, and customer-centric banking services.
-
Challenges in Traditional Banking and AI Solutions:
- Examination of the limitations within traditional banking systems.
-
Discussion on how AI offers solutions to these challenges, including enhancing security measures, streamlining processes, and enabling more personalised banking services.
-
Real-world Impact of AI in Banking:
- Examples and case studies demonstrating the effectiveness of AI in various banking functions, particularly in fraud detection and prevention.
-
Insights into how AI-driven analytics are transforming decision-making processes in banking.
-
Strategies for Adapting to Changing Banking Needs:
- Strategies highlighted by Abhay for banks to adapt to rapidly evolving customer expectations and regulatory landscapes.
-
Emphasis on the importance of AI in facilitating these adaptations, ensuring banks remain competitive and relevant.
-
Fostering an AI-Enabled Banking Ecosystem:
- Discussion on the broader implications of AI in banking, including the potential for increased financial inclusion and more equitable banking services.
- The importance of collaboration between technology providers, financial institutions, and regulators to fully harness the benefits of AI in banking.
In today's episode I talk with Jacinta Hennessey, co-founder and Chief Strategy Officer of HubbubHR, to discuss how her technology company is pioneering adaptive Human Capital Management (aHCM) solutions tailored to the diverse needs of global enterprises. From navigating regional customs to centralising disparate systems, Jacinta provides unique insights into the delicate balancing act of standardisation versus localisation and explains how HubbubHR is steering HR tech towards a more flexible, personalised future. I also chat with Daniel Mayer, CEO and Co-Founder who offers a glimpse into the company's culture.
Find out more about HubbubHR - https://hubbubhr.com/
Connect with Jacinta Hennessey, Co-Founder and Chief Strategy Officer of HubbubHR - https://www.linkedin.com/in/jacinta-hennessey-hubbubhr/
Connect with Daniel Mayer, Co-Founder and Chief Customer Officer of HubbubHR - https://www.linkedin.com/in/daniel-mayer-7887691/
Connect with Tim Bond, Founder of TechPros.io - https://www.linkedin.com/in/tngbond/
Are you an HR leader and keen to get involved in a TechPros.io thought leadership publication called "Adaptive HR in a Dynamic World: Navigating Diversity, Jurisdiction, and the Modern Workforce."
Find out more and register your interest: https://techprosio.foleon.com/techprosio/live-interview-briefs/hubbubhr-adaptive-hr-in-a-dynamic-world
Learn more about TechPros.io https://techpros.io/
Key Takeaways:
-
Origin story: HubbubHR was born from challenges integrating global HR systems and recognising need to adapt to local needs.
-
Core philosophy: Prioritise flexibility and complement existing systems to create globally unified yet locally relevant HCM.
-
Success factors: Delivering reliable data and ensuring intuitive user experience beyond just go-live date.
-
Vision: Continually innovating based on customer needs and global landscape rather than just following trends.
-
Global expansion: Exploring partnerships for growth while maintaining commitment to customer-centricity.
-
The future: Poised to bring transformative, adaptive solutions to organisations worldwide.
For an in-depth look at HubbubHR's insights, be sure to read the highlights from our interview in the accompanying article: https://insights.techpros.io/articles/an-exclusive-with-hubbubhrs-pioneers
In this episode, I'm joined by Andy Cockburn, CEO of Mention Me, to discuss the significant role of customer advocacy in today's business landscape. With a background in strategy at Cambridge University and Bain & Company, Andy transitioned to the entrepreneurial world, co-founding Mention Me in 2013. Under his leadership, Mention Me has become a key player in leveraging customer relationships for sustainable growth.
Today, Andy shares insights into the shifts in consumer behaviour and the evolution of marketing. We explore how Mention Me supports brands in these changing times, touching on the mechanics of the platform, the psychology behind consumer advocacy, and the broader implications for businesses.
Find out more about Mention Me: www.MentionMe.com
Connect with Andy Cockburn, CEO of Mention Me: https://www.linkedin.com/in/andy-cockburn-mentionme/
Connect with Tim Bond, Founder of TechPros.io : https://www.linkedin.com/in/tngbond/
If you're interested in the dynamics of relationships and advocacy in our modern age, TechPros.io is hosting a Thought Leadership Interviews and Roundtables series titled "Unlocking Customer Value: The Role of Relationships and Advocacy in a World of Changing Consumer Behaviour and Generative AI."
Register your interest: https://techprosio.foleon.com/techprosio/live-interview-briefs/andy-cockburn-customer-value
Discover more about TechPros.io: https://techpros.io/
Key Takeaways:
-
Origins of Mention Me: Identifying the opportunity for customer-driven advocacy and its potential impact on growth.
-
How Mention Me Works: Simplifying customer referrals and creating a feedback loop for consistent growth.
-
A Broader Perspective on Customer Value: Moving away from traditional measures and understanding the comprehensive impact of a customer.
-
Shifts in the Marketing Landscape: Adapting to changing consumer behaviours and the evolving nature of brand loyalty.
-
Tangible Impact: Real-world cases showcasing the benefits of genuine customer advocacy and its influence on brand success.
-
Looking Ahead: Mention Me's vision for the future and the ongoing evolution of customer advocacy in business.
Join us in this episode as we explore the innovations of cloud computing and Software as a Service (SaaS) with Mike Glock, CEO of Unifii. Mike brings a wealth of experience in management consulting, enterprise IT leadership, and entrepreneurship, offering unique insights into the transformative impact of cloud-based enterprise service management.
Key Takeaways:
- Unifii's Origin Story: Mike discusses founding Unifii to revolutionise enterprise service management consulting using cloud and SaaS technologies.
- Barclays ServiceNow Insights: Lessons from Barclays' ServiceNow implementation, focusing on change management, governance, compliance, and balanced platform customisation.
- Unifii's Distinction: Unifii's differentiation lies in its client-focused approach, consistent delivery, and deep expertise in ServiceNow.
- Service Management's Evolution: A look at the future of service management platforms like ServiceNow, especially their use of AI and ML.
- AI in Financial Services: Mike examines the challenges of AI implementation in regulated sectors like finance, with a focus on compliance and innovation.
- Modernising IT Operations: Mike offers advice on updating IT and service management, emphasizing clear goals, stakeholder involvement, and expert partnership.
For an in-depth look at Mike Glock's insights, be sure to read the highlights from our interview in the accompanying article: https://insights.techpros.io/articles/unifii-pioneering-cloud-and-saas-to-transform-enterprise-service-management
-
Find out more about https://www.unifii.co.uk/
-
Connect with https://www.linkedin.com/in/mike-glock-2956435/
-
Connect with Tim Bond, Host & Founder of Techpros.io: https://www.linkedin.com/in/tngbond/
Don't miss the opportunity to gain deeper insights in Modernising IT Operations in our upcoming Thought Leadership Roundtables series. Stay tuned for more information and register your interest to be part of this enlightening discussion.
https://techprosio.foleon.com/techpros-virtual-events/event-brief/modernising-it-operations-in-bfsi
Globant is a $1B+ IT services and consulting business that helps organisations reinvent themselves with technology. It's the place where engineering, design and innovation meet at scale. JJ has over 20 years of experience driving tech innovation in media and entertainment with the last 9 years at Globant. A major focus for Globant is the Media and Entertainment industry where they are helping Netflix, Warner Bros., Discovery, FIFA, Universal, and many others, leverage AI to transform their businesses through unprecedented personalisation of content and experiences while navigating risks around data privacy, IP, human creativity, and ethics.
Key topics covered:
- The rapid emergence of Generative AI in Media and Entertainment
- The importance of establishing an ethical AI strategy to tap into this potential while avoiding risks like undermining creative IP.
- Fostering collaboration with talent to explore how Gen AI can augment human creativity is critical.
- Building a Gen AI vision, rapidly prototyping solutions, and assembling cross-functional teams to democratise AI's possibilities responsibly.
- Use case: AI infrastructure at a theme park, centred on better photo moments with characters, that scaled to optimise operations across the board.
- Advice for media/entertainment leaders involving stakeholders, and combining business opportunity with ethical purpose when innovating with AI.
JJ provided thoughtful perspectives on the future where human creativity is pioneered by AI in entertainment. But this requires responsible implementation focused on people.
You can read the highlights of this interview: https://insights.techpros.io/articles/globant-charting-the-ai-roadmap-in-media-entertainment
Connect with Juan Jose ‘JJ’ Lopez Murphy - https://www.linkedin.com/in/jjlopezmurphy/
Connect with Tim Bond, Founder TechPros.io - https://www.linkedin.com/in/tngbond/
Learn about Globant in Media and Entertainment: https://www.globant.com/studio/media-and-entertainment
Event Details: TechPros.io Challenge Forum - afternoon of networking and brainstorming...
‘From Vision to Execution: Charting the AI Roadmap in Media & Entertainment’
At Globant’s London office on November 8th from 2pm - 5:30pm.
Link to the event registration page -
https://techprosio.foleon.com/techpros-virtual-events/event-brief/globant-vision-to-execution-in-me
In today's episode, I speak with John Appleby, CEO of Avantra. Avantra is at the leading edge of SAP management and Artificial Intelliegence powered operations. SAP is the backbone to many thousands of businesses worldwide and the underlying technology that enables many of today's consumer experiences. Ensuring SAP runs smoothly is essential to companies who have deployed the platform, and as businesses expand and complexities grow, these organisations rely heavily on solutions like Avantra to maintain and develop operational efficiency and deliver a seamless customer experience.
In this interview John talks about his journey to becoming CEO and how Avantra emerged as the product company it is today. John also shares customer use cases and how he has navigated the company through recent global events. He also shares with us how Avantra attracts and retains its staff in an increasingly competitive market for talent.
For an in-depth look at John Appleby's insights, be sure to read the highlights from our interview in the accompanying article: https://insights.techpros.io/articles/avantra-ceo-spotlight
Learn about Avantra: https://www.avantra.com
Participate in a virtual roundtable ‘Challenge Forum’ opportunity to feature in post event podcast episode and article: https://techprosio.foleon.com/techpros-virtual-events/event-brief/avantra-sap-opex
In this episode, marketing leaders offer solutions to a marketing challenge facing all technology vendors - how to reach and engage both technical and business buyers. Technical audiences seek detailed specifications, compatibility, and integration feasibility, while business audiences prioritise strategic and financial benefits.
Our host, Tim Bond, Founder and CEO of TechPros discusses these challenges with Dana Salman, a Senior Marketing Leader experienced in developing and implementing full lifecycle marketing strategies.
Solutions offered by, Rachel Chesters, Marketing Director of Start Communications, Melissa Liedkie, Marketing Consultant, and Avi Bhatnagar, VP Growth Marketing at Commvault.
Resources discussed:
To assist in identifying market accounts
https://www.demandbase.com/
https://6sense.com/
Reaching the technical community
https://github.com/
https://www.reddit.com/
In this episode we discuss sales and marketing alignment, more specifically: How to reposition marketing as a peer-to-peer strategic partner within sales, with Sophy Gray, Founder of the Marketing Bee and your host Tim Bond, Founder and CEO of Techpros.
Solutions offered by, Michael Baer, Fractional CMO at TechCXO, Christopher Collier, Marketing Director at Cybermaxx and Seth Steinman, VP of Marketing at Preveil.
Resources discussed: Book - Radical Candor by Kim Scott
Welcome to episode six of TechPros.io’s interview series: ‘Brand vs Demand Activation’, sponsored by Network Sunday. In this episode, we interview Juveria Samrin, Marketing Director at ColorTokens.
Juveria elaborates on the importance of a brand’s reputation and how this enables you to connect with potential customers, engaging, educating and adding value until they’re ready to make that final buying decision. Juveria also touches on the difference between marketing in smaller and larger organisations, and on taking a human-centric approach when building your brand.
Remember to subscribe to stay up to date with upcoming podcasts from TechPros.io.
Welcome to episode five of TechPros.io’s interview series: ‘Brand vs Demand Activation’, sponsored by Network Sunday. In this episode, we interview Diana Buxton, Chief Marketing Officer, Banking, Capital Markets & Insurance at Cognizant. Diana showcases how Cognizant has partnered with sporting organisations such as Aston Martin F1 and the Ladies Professional Golfing Association to create experiences for their clients which reflect the company’s values and brand image. She also highlights the importance of creating human connections with decision makers, and the significance of bringing like-minded communities together to share insightful content and build rapport.
Remember to subscribe to stay up to date with upcoming podcasts from TechPros.io.
Welcome to episode four of TechPros.io’s interview series: ‘Brand vs Demand Activation’, sponsored by Network Sunday. In this episode, we interview Navin Rammohan, Vice President of Marketing at Infosys. Navin speaks to us about the partnership between sales and marketing, the different role that each department plays in building a sales funnel, and incorporating sustainability measures into brand marketing strategy.
Remember to subscribe to stay up to date with upcoming podcasts from TechPros.io.
Welcome to episode three of TechPros.io’s interview series: ‘Brand vs Demand Activation’, sponsored by Network Sunday. In this episode, we interview Tameka Vasquez, Head of Marketing at Sidewalk Labs. Tameka speaks to us about avoiding the cyclical trap of demand generation and the importance of impactful storytelling to educate decision makers.
Remember to subscribe to stay up to date with upcoming podcasts from TechPros.io.
Welcome to episode two of TechPros.io’s interview series: ‘Brand vs Demand Activation’, sponsored by Network Sunday. In this episode, we interview Marisa Jansen van Vuuren, Senior Vice President, Brand and Major Projects at NTT Ltd. Marisa speaks to us about the importance of purpose driven brand identity for engagement, and how this can build an emotional reaction whilst demonstrating the capability of a brand.
Remember to subscribe to stay up to date with upcoming podcasts from TechPros.io.
Welcome to episode one of TechPros.io’s interview series: ‘Brand vs Demand Activation’, sponsored by Network Sunday. In this episode, we interview Siddharth Asokan, Chief Marketing Officer at Softwire, on the importance of developing a longer term nurture strategy, to compliment the ongoing urgency of delivering leads to the sales team in the short term.
Remember to subscribe to stay up to date with upcoming podcasts from TechPros.io.