AITSM Show: Recent Episodes
AITSM Co-Op
A podcast for those who ♥️ AITSM (ITSM, ITIL, AI & Automation for ITSM) and looking forward to growth in this exciting area.
Learn and Grow With AITSM Show!
According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.
Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 4 of 4 - The State Of AI in SIAM? What We Should Stop Doing Or Change in SIAM?
What is the current state of AI in SIAM and What is next - Conversational IT, Virtual Agents and AI use cases? What we should stop doing and What should we change in the perspectives of SIAM or AITSM world in general?
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part, she takes a deep dive into the state of AI, virtual agents and conversational IT in SIAM model. What should we stop doing and would need to change perspective in SIAM( and AITSM world). Don't miss Claire’s inspirational advice for women in tech. What the best day to post it. Happy International Women's Day and we are grateful to have 70% of eminent women leaders featured/interviewed on AITSM Show.
Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 3 of 4 - SIAM Model - Process Frameworks - ITIL, COBIT Or VeriSM
How Does ITIL Fit Into SIAM? How To Get Ahead With ITSM? Whether ITIL, COBIT, or VeriSM right for the organization and professionals?
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part, she takes a deep dive the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.
In the concluding part (upcoming), she will explain the state of AI, Virtual Agents, and Conversational IT in the SIAM model, and what could be the best approach. Don't miss her inspirational advice for women in tech.
Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 2 of 4
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
In this part, she takes a deep dive into the SIAM model layer by layer (especially service integrator), people dynamics and challenges, and selecting big bang or phased approach. How Do We Go About Implementing SIAM? What Is The Role Of Integration & Automation?
In the next part, she explains about the best practices & process frameworks used in SIAM model, i.e., ITIL, COBIT and VeriSM, what could be the best approach. Don't miss Claire’s inspirational and insightful answers to the question asked by our community audience.
Special Interview With Claire Agutter (@ClaireAgutter)
Everything About Service Integration And Management (SIAM) - Part 1 of 4
Claire Agutter is Director at Scopism & ITSM Zone, having over two decades of rich experience in ITSM.
She put forth compelling reasons and the business impact of implementing the SIAM way. What is SIAM? What are its benefits? How Can We Build A Culture Of Responsibility & Accountability?
In the next part, we will deep dive into the SIAM model, i.e., layers, roles (especially service integrators), dynamics, big bang or phased approach, integration and automation.
Special Bytes By Juzer Saifee, Account Manager, IT Solutions at Vyom Labs. - Two-Minute Recipe for Successful IT Process Automation
5 Questions to Ask Before You Begin and 3 Key Factors To Implement An Automation Initiative
Special Bytes By Ivor Macfarlane, Seasoned ITSM Specialist
How Did My Grandmother Teach Me ITIL?
ITIL: 7 Guiding Principles De-mystified
Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - Everything You Need To Know About Virtual Support Agents (VSAs)
3 Key Factors Which Can Make Or Break It. Why General Purpose AI May Not Be The Answer?
Special Bytes By Dr. Amruta Hiwarkar, Customer Success Manager
The Secrets Of Customer Success & Happiness (Part-2) - Five Key Factors For A Successful Front-End Experience With Chatbot
Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - The Secrets Of Success in RPA Initiatives (Part-1)
7 Key Metrics To Measure & Improve RPA Initiatives
How To Measure ROI, Delightful Employee & Customer Experiences (DECx)?
Special Bytes With Varada Bhanage, Solution Sales Manager at Vyom Labs
Five Sureshot Use Cases For Conversational IT - How To Get Started Fast With Conversational IT? How To Create Delightful Employee & Customer Experiences(DECx)?
Special Bytes With Rachna Barsagade, Director at DxSherpa Technologies - High-Velocity IT - A Fad or The Future?
Why DevOps Alone Is Not Enough? Why Culture Is Important? How To Achieve the Holistic High-Velocity IT?
Special Bytes By Jincy Oommen, Solution Consultant at AutomationEdge - What The Future Of The RPA Looks Like?
What To Consider Before You Go For RPAaaS(RPA As A Service)? How To Get Started With RPAaaS?
Special Bytes By Beena Dhage, Service Management Delivery Head at Vyom Labs- What The Future Of The Service Desk Looks Like?
How Automation Can Help An Overwhelmed Service Desk?
How To Create Delightful Employee & Customer Experiences(DECx)?
Special Bytes By Dr. Amruta Hiwarkar, Customer Success Manager
The Secrets Of Customer Success & Happiness (Part-1)
7 Important Metrics To Measure & Improve Customer Happiness
A Productive Rant About Automation (Part-2) -
Are AIOps & Automation CoE Mature Enough?
The Biggest Hurdle To Automation and How To Face It?
A Productive Rant About Automation (Part-1)
The Biggest Challenges in IT Infra Automation
How Conversational IT & Automation Can Help in Faster Resolutions?
AITSM - What No One Is Talking About (Part-2)
An Elephant In The Room
How to measure health, and achieve faster remediation via AI & Automation effectively?
Special Interview With Neethi Upadhya, Associate Director, ServiceNow Practice at IBM
AITSM - What No One Is Talking About (Part-1)
An Elephant In The Room
How to manage that and use automation effectively?
Special Interview With Neethi Upadhya, Associate Director, ServiceNow Practice at IBM
Special Bytes By Seema Kothari
4 Key Integrations Required For IT Process Automation
The Most Important Features To Decide Your Hyper automation Tool
How To Solve Your IT Problems Effectively (Part-1) - Using Kepner-Tregoe Problem Analysis(KTPA)
Hello there, So you are working in ITSM.
And you? You're probably working in RPA, Automation, and AI?
You know you all are the strong pillars of a successful IT transformation.
But you work in silos. You hang out in tool-specific communities.
Do you share troubleshooting experiences and solutions which can help people working on other ITSM tools?
Do you get bogged down by repeated work, but don't consult people in automation and AI, who can actually help you reduce it so that you can focus on the creative & valuable tasks?
What if there is a platform where you all can meet, exchange knowledge, and grow with each other?
Welcome To AITSM Co-Op, a unique and vendor-neutral community for IT Pros and by IT Pros.
We bring together rich content, exciting podcasts, and profound discussions about AITSM, which is ITSM driven by intelligent automation to assist with tasks, requests, and actions of the IT service desk.
Our mission is to create an essential platform for ITSM Leaders, ITSM developers, ITIL Consultants, and enthusiasts of Automation and AI for ITSM.
Keep listening to our insightful podcasts, and hit subscribe. Learn and grow, with the AITSM show. Enjoy!
---------Read More Below---------Learn and Grow---------With AITSM Show!
A podcast for those who ♥️ AITSM (ITSM, ITIL, AI, and Automation for ITSM) and looking forward to growth in this exciting area.
For Podcast Show-notes, quotes, excerpts, and transcripts, please visit: https://podcast.AITSMCoOp.com
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AITSM Co-Op is a unique, volunteer-driven global community for the IT Pros by IT Pros. We bring together diverse perspectives, rich content, exciting discussions, and Q&A around AITSM (ITSM and AI & Automation For ITSM).
Our mission is to create an essential platform for ITSM Leaders, ITSM developers, ITIL Consultants, and enthusiasts of Al and Automation for ITSM.
To make the best use of this community platform:
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*According to Gartner, AITSM covers all the efforts needed to introduce AI and automation into an IT organization. AITSM is ITSM-driven by intelligent automation to assist with tasks, requests, and actions at the IT service desk.
---------I ♥️ AITSM---------Learn and Grow---------With AITSM Show!
AITSM Show - Episode 6 - Special Interview With Greg Specht
The Evolution Of AITSM (Part-2)
How has technology/Career progressed & What Didn't Change?
A Wish & A Model That Can Change The Game Forever.
AITSM Show - Episode 5 - Special Interview With Greg Specht
The Evolution Of AITSM(Part-1)
How has technology progressed & What Changed?
An Interesting Problem & My Toolkit To Resolve Anything?
AITSM Show - Episode 4 - Special Interview With Girish Gadage
How To Make A Good Automation Initiative Even Better?
What Is Important & What Is Not?
Five Tips To Get More Value Out Of Automation.
AITSM Show - Episode 3 - Special Interview With Fernando Baldin
Scaling Your Automation Journey (Part-2), Citizen-Developer Dilemma & Making Automation Accessible To Everyone. How To Have Automation Like Apple Store?
AITSM Show - Episode 2 - Special Interview With Fernando Baldin
Scaling Your Automation Journey (Part-1) What Do You Need To Know? How To Avoid Pitfalls? Five Key Elements Of Scaling Up Automation.
AITSM Show - Episode 1 - Special Interview With Juzer Saifee
Digital Service Management – How to identify need? How to go about implementing it? What Challenges that companies and consultants can face?