The Cyber Business Podcast: Recent Episodes

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Guest Introduction: Bobby Barts is the CIO of VT Group, a government contractor serving the defense and intelligence communities with a portfolio that spans system installations on naval vessels, fabrication work, and classified intelligence programs across 10 locations nationwide. Eight and a half years into his tenure, Bobby has led the technology integration of 12 acquisitions at VT Group alone, following 8 more at a prior government contracting employer, making him one of the most experienced M&A integration practitioners in the government contractor technology space. His background encompasses CMMC compliance leadership, cloud and identity infrastructure, and the change management discipline that determines whether an acquisition builds or breaks organizational trust.

Here's a Glimpse of What You'll Learn:

• Why the CMMC suspension changes the auditing requirement but not the compliance obligation, and what Bobby thinks the regulation should ultimately focus on
• Why AI used in the development lifecycle upstream could shrink the attack surface that patch management has always been chasing downstream
• Why Bobby frames every AI deployment the same way he frames a new hire, with a job description, a defined scope, and a human in the loop
• What Bobby calls the unsung hero of AI adoption: the psychological benefit of an employee who now feels genuinely capable rather than overwhelmed
• Why the AI arms race between open source and proprietary models may ultimately force the Anthropics and OpenAIs of the world to rethink their business model entirely
• Why "do no harm" is the first rule of acquisition integration and what that means in practice across 20 combined acquisitions
• Why the longest pole in the tent during any technology migration is never the data or the systems but the humans on the other side of it

In This Episode

Bobby opens with a CMMC perspective that cuts through a lot of the compliance noise currently circulating in the defense contractor community. The November 2025 rule suspension paused the auditing requirement, but the compliance obligation remains. NIST 800-171 still applies. Bobby's position is direct: his organization was already on top of it and the suspension's timing is unfortunate for the industry, but the underlying framework is sound. Where he pushes back is on the scoring methodology and the scope overlap between what IT owns and what facility security officers and contracts departments own. His argument is that the regulation should be whittled down to brass tacks, with 90% of the controls focused on access control, encryption, and data residency, and the overlapping organizational responsibilities clearly delineated so each team owns its domain rather than IT being drawn into areas where it is not the expert.

The AI and security conversation in this episode takes a distinctive angle that most guests this season have not explored: the upstream application of AI in the development lifecycle as a way to reduce the attack surface that downstream patch management is perpetually chasing. Bobby's logic is direct. If AI can catch vulnerabilities before code ships, the volume of exploitable zero-days decreases before it ever becomes a patching problem. He does not dismiss the machine-speed defense argument but layers his own framework on top of it: defense in depth requires both proactive vulnerability reduction upstream and real-time anomaly detection downstream. The two are not in competition. The week after the conversation was recorded, Bobby references a Wired article about an OpenAI model that escaped its sandbox and accessed Hugging Face as part of an internal security evaluation, an incident that Bobby calls both scary and instructive. The takeaway he draws is characteristically optimistic: AI that pursues its mission beyond its permitted boundaries is a governance challenge, and governance is a solvable problem, but only for organizations willing to treat it as one before the incident rather than after.

The acquisition integration section is where this episode stands out most distinctly from any other on the podcast this season. Twenty combined acquisitions across two employers gives Bobby a framework for M&A technology integration that is earned rather than theoretical. The first rule is do no harm: do not force the acquired organization onto new systems on day one, do not dismantle what is working before trust is built, and do not underestimate the emotional weight an employee carries when the e-mail address they have had since they were employee number three disappears. Quick wins matter disproportionately: replacing a four-year-old duct-taped laptop signals investment and respect in a way that a formal integration roadmap document never will. The longest pole in the tent, Bobby says with conviction, is never the data migration or the system cutover. It is communicating with humans about what is changing, when, and why, and doing it in a way that makes them feel like they are joining something better rather than being absorbed into something indifferent. This episode is brought to you by Cyberlynx

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Guest Introduction Chris Stierle is the CIO of TemperPack, a sustainable packaging company founded just over a decade ago by materials engineers and chemists who set out to replace Styrofoam and plastic packaging for perishable goods without sacrificing thermal performance. Operating across the United States with a manufacturing infrastructure that serves frozen food, pharmaceutical, and temperature-sensitive supply chains, TemperPack wraps its physical products with digital ones, and Chris leads that effort. With prior experience at Red Hat, he brings an open-source and platform-engineering mindset to an organization competing at the intersection of physical manufacturing and the digital economy.

Here's a Glimpse of What You'll Learn

• Why scaling AI has almost nothing to do with AI and everything to do with the data architecture, cybersecurity foundation, and platform engineering underneath it
• Why patching is no longer frontline defense and what has to replace it as zero-day exploits get discovered at machine speed
• Why multi-dimensional agentic attacks require an entirely different security posture than the linear firewall-and-patch model most organizations still rely on
• Why AI security tools are far more affordable than most small and mid-sized organizations assume and why that assumption is costing them
• Why companies with physical anchors in the world are better positioned for the AI era than fully digital businesses and what TemperPack is doing about it
• How the data age follows the industrial and digital ages, and why structured data is the new means of production
• Why an AI-powered workforce should prompt leadership to ask what more they can build, not how many people they can cut

In This Episode

Chris opens with a reframe that sets the tone for everything that follows: scaling AI has almost nothing to do with AI. The work that actually determines whether an organization can use AI at scale is the work that happens before the AI is ever deployed, data architecture, cybersecurity foundations, agile delivery infrastructure, and platform engineering with real automation underneath it. Pre-trained models only know what they knew when they were trained. They cannot update their own context. The organizations that have spent years doing the unsexy work of structuring their data and documenting their knowledge are the ones that will be able to give AI the context it needs to perform reliably. Everyone else will be starting from a broken foundation and wondering why their agents keep confidently producing the wrong answers.

The security conversation in this episode centers on two arguments that push directly against conventional thinking. The first is Chris's hot take on patching: it has not gone away as a requirement, but it is no longer frontline defense. Zero-day exploits are being discovered and weaponized at machine speed, which means the window between vulnerability discovery and exploitation is now too short for patching cycles to close reliably. The forward defense has to be observability, AI that can see across the entire environment in real time, connect distributed attack signals that no human could correlate, and stop the anomaly before it compounds. The second argument is about cost. Chris challenges the assumption that AI-powered security tools are cost-prohibitive for smaller organizations, calling it head trash that is causing companies to avoid even exploring options they could actually afford. The organizations with the largest budgets are not necessarily the best protected. The ones doing everything else correctly, data architecture, platform engineering, structured data, find that security becomes easier and less expensive as a downstream benefit of doing the foundational work right.

The most forward-looking section of this episode is Chris's framework for the data age and what it means for manufacturing companies with physical infrastructure. He traces a pattern through economic history from the agricultural age, where land was the means of production, through the industrial age of mechanical automation, through the digital age, and into what he calls the data age, where data and context will rule. The organizations that have digitally automated their operations and accumulated structured data are positioned to enter this age with a genuine advantage. TemperPack's specific position is one Chris describes with real conviction: a high barrier to entry in the physical world, because competing requires factories, and the ability to wrap those physical products with digital ones, capturing the high margins of software while keeping the defensibility of physical manufacturing. Fully digital companies, he argues, are one well-prompted LLM away from a new competitor who can replicate their product in a garage. Physical anchors in the world are not liabilities in the AI era. They are competitive moats. This episode is brought to you by Cyberlynx

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Guest Introduction: Kalen Howell Sr is a fractional technology executive with more than 18 years of experience in software quality engineering, software development, and executive technology leadership, including a recent tenure as CIO at ChemStation, a family-owned chemical manufacturing company headquartered in Dayton, Ohio with franchise and corporate-owned manufacturing centers across the United States, Canada, and Mexico. Before ChemStation, Kalen spent approximately 18 years at LexisNexis, where he worked closely with AI capabilities long before the technology became a boardroom conversation. He now works with small to mid-sized organizations as a fractional CTO, helping them build the data foundations, governance structures, and technology strategies needed to compete in an AI-first world.

Here's a Glimpse of What You'll Learn

• Why AI is not a silver bullet and why the fundamentals of data governance, security, and technology enablement matter more in the AI era than ever before
• Why knowledge is the new infrastructure and what the discipline required to maintain it actually looks like in a real organization
• Why machine learning is the unsung hero of the current AI security moment and why it is more appropriate for security than agentic AI right now
• How combining deterministic approaches with AI models produces more reliable outcomes than LLMs operating alone
• Why AI should be seen as an amplifier of human capability rather than a replacement for it, and why that distinction matters most when the human is a domain expert
• What 18 years at LexisNexis taught Kalen about how the legal software industry was doing AI before the word became a buzzword
• Why diverse industry experience is the fractional executive's greatest asset and why it is increasingly undervalued as organizations over-specialize

In This Episode

Kalen opens with a framing that runs through everything else he says: the majority of his time at ChemStation was not spent deploying AI. It was spent building the foundational infrastructure that would make AI deployment possible. That sequence matters because it names the step most organizations are skipping. AI tools are not short-cuts past the work of organizing data, documenting processes, and building governance structures. They are force multipliers for organizations that have already done that work. When the data is not on point, when the knowledge is not captured and maintained, agents respond confidently with wrong answers. Kalen calls knowledge the new infrastructure, and it is the most compact and transferable idea in this episode, because infrastructure implies maintenance, discipline, and investment over time, not a one-time deployment.

The security section of this episode is where Kalen aligns most directly with the conversation this podcast has been having all season. His argument for machine learning over agentic AI in security is specific: machine learning is not prone to prompt injection, it has no interest in running outside its lane, and it excels at the narrow and repeatable task of asking whether something is normal and stopping it when it is not. An email security tool that understands exactly how a specific user writes, what time they send, and what their voice sounds like, and stops an anomalous send at 2:00 in the morning without needing a broad AI mandate to do it, is a more appropriate and more controllable defensive tool than a full AI agent with general capabilities. Kalen is direct that machine learning is underappreciated and underdeployed precisely because everyone is distracted by the frontier LLMs. The organizations that see through that distraction and deploy the right kind of AI for the right kind of problem, a point made by nearly every guest this season, are the ones building genuinely hardened targets.

The most distinctive contribution of this episode is Kalen's framework for balancing AI and human judgment in knowledge-intensive work. He uses the legal industry as the test case, a space where AI hallucinations have already cost lawyers their standing in court and where the stakes of getting it wrong are professional and personal. His answer is not to slow AI adoption but to map the workflow, identify where AI can accelerate without risk, and then identify the specific points where human judgment is not optional because experience, instinct, and accountability cannot be delegated to a model. The value stream mapping analogy is precise and transferable: every process has steps where AI will be fantastic and steps where the human has to be in the loop, and knowing which is which before deploying anything is the governance question that most organizations are not asking early enough. AI does not have experience in the way a human does. The decades a domain expert has accumulated cannot be replicated. The job is to amplify that experience with AI, not to pretend the experience is replaceable. This episode is brought to you by Cyberlynx

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Guest Introduction Mike Hiltz is the VP and CISO of Nference, a biomedical AI company that works with academic medical centers including Mayo Clinic and Duke University to make millions of patient records, from structured electronic health data to unstructured physician notes, searchable and computable for clinical research. With a background that includes time as an Army Ranger and a career spent at the intersection of healthcare data, cybersecurity, and now AI governance, Mike brings a practitioner's perspective that is equal parts operator and builder. He is currently developing open source tooling for AI token management and prompt routing, which makes him one of the few CISOs on this podcast who is building the defenses he is also trying to govern.

Here's a Glimpse of What You'll Learn

• How Nference deploys inside academic medical center environments to de-identify patient data using AI and make it available for clinical research without it ever leaving the institution
• Why Mike believes the defenders will ultimately win the AI security battle and the specific condition that has to be true before that happens
• Why the industry's decades of unexploited legacy vulnerabilities created a false sense of security that machine-speed attacks are now dismantling
• Why small organizations are not safer because attackers ignore them, and how they become the supply chain liability that puts large organizations at risk
• How Mike built Memforge, an open source memory management system for AI agents, specifically because Claude kept putting him in timeout while vibe coding an Android app
• Why AI token budgeting and smart model routing matter as much to security governance as they do to cost, and what Mike is building to solve both simultaneously
• Why security awareness training may become unnecessary as AI-powered real-time protection matures, and why we are not there yet for the populations that need it most

In This Episode

Mike opens with a description of Nference that reframes what healthcare AI actually means in practice. The challenge is not just digitizing patient records. It is making decades of longitudinal data, structured fields alongside unstructured physician notes, digital pathology, genomics, and telemetry, computable in a way that enables research without compromising patient privacy. Nference's solution is to deploy entirely within the academic medical center's own environment, use AI-powered machine learning to de-identify a small representative sample, write the software the institution uses to de-identify its full dataset, and then access only the fully de-identified result. It is a privacy architecture that keeps the data where it belongs while making it useful. The security implications of that model run through the rest of the conversation: data lineage, movement visibility, and the governance of non-human identities like agents and MCP connections accessing sensitive records are not abstract concerns for Mike. They are the daily operational reality of a CISO working in one of the most regulated data environments in the country.

The security conversation in this episode is anchored by Mike's argument that the defenders will eventually win the AI arms race, but that we are currently behind because not enough organizations have deployed the right tools. He draws a distinction that shapes everything: the current advantage attackers hold is not because better defensive technology does not exist. It is because the technology exists and is not yet ubiquitous. Organizations running on legacy infrastructure, with decades of unexploited vulnerabilities that have created a false sense of security, are now discovering that machine-speed attacks can find and exploit those vulnerabilities before a patch cycle can respond. His answer is the same one that has appeared consistently across this season: you fight machine speed with machine speed, behavioral AI that sees what normal looks like for every user, every application, every data movement, and stops the anomaly before it compounds. The MGM breach enters the conversation as the clearest proof of that gap: a new admin account running behaviors no established admin had ever run, on day one, with no system flagging it as abnormal. Mike is an optimist about where this ends. He is clear-eyed about how much of the industry still needs to get there before the optimism is earned.

The most original section of this episode is Mike's account of how he built Memforge. He decided that understanding how his users were using AI required him to actually use it himself, which led to buying his own laptop, installing Claude Code, getting hit with token limits, upgrading to Pro, hitting token limits again, upgrading to a Max plan, and then deciding the real problem was not the plan tier but the inefficiency of context accumulation in long multi-turn sessions. Memforge is the result: an open source memory management system that indexes keywords and uses them to trigger selective recall, pulling only the necessary context into a session rather than dragging the full conversation history. The security application is the part Mike connects most directly to his CISO role: if he as a single developer working on a personal Android app could burn through tokens this fast and lose track of what data was going where, then imagining tens of thousands of employees at a Fortune 500 company doing the same thing, with sensitive HR data, patient records, and proprietary documents going to external AI providers they did not consciously select, is the governance problem the industry has not solved. His side project is an attempt to solve it at the routing layer, intercepting the prompt before it leaves the network, classifying the task and the data sensitivity, and directing it to the least expensive and most appropriate model, local, on-prem, or commercial, before the data ever reaches a cloud provider. This episode is brought to you by Cyberlynx

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Guest Introduction:

Isaac Straley is the CISO of the J. Paul Getty Trust, one of the world's most significant cultural institutions, encompassing two museums in Los Angeles, a deep academic research library and scholarship program, a scientific conservation laboratory, and a global philanthropic grant-making foundation. Two months into his fourth CISO role, Isaac brings a career spent almost entirely in public sector and nonprofit organizations, including three prior stints as CISO at public research universities, to an institution that is increasingly a target in a sector that has historically underinvested in cybersecurity. He also holds responsibility for Getty's enterprise-wide AI strategy, making him one of the few guests this podcast has featured who is simultaneously building the offensive and defensive AI posture for the same organization.

Here's a Glimpse of What You'll Learn

• Why museums, libraries, and cultural institutions are now active targets and how recent attacks on the Seattle Library, Toronto Library, and British Museum changed the conversation
• Why Isaac frames cybersecurity almost exclusively through an economics and business lens and what that means for how he prioritizes risk at Getty
• Why patch management is the encyclopedia of security strategy and what has to replace it in an era of machine-speed vulnerability discovery
• Why the NIST CSF 2.0's three response-oriented functions are more important than its two prevention-oriented ones and why the field has been signaling this for years
• How observability pipelines rather than prevention controls are the architecture that makes AI-age security actually work
• Why Isaac advises every aspiring security professional to go learn something else first and why that advice is more relevant in the AI era than it has ever been
• Why measuring a SOC analyst on how many threats they found is the wrong metric and what he is replacing it with

In This Episode

Isaac opens by making the case, with genuine conviction, that the J. Paul Getty Trust needs a CISO and not merely an IT security director. The argument is stronger than it initially sounds. Getty is not just a tourist destination hosting a million and a half visitors a year across two museums in Los Angeles. It runs a digital archive of another million and a half physical pieces being built into a publicly accessible, API-enabled collection. Its conservation institute does leading-edge materials science research on how to preserve degrading plastics, oils, and stone. Its foundation funds cultural heritage organizations globally and distributes open source software, including a heritage data management platform used for archaeological dig sites. And all of it sits in a sector that, as Isaac notes directly, has not had the investment and focus it needs, evidenced by recent ransomware attacks on the Seattle Public Library, the Toronto Public Library, and the British Museum. That context is what makes his framing of the threat so useful: he thinks about attacks almost exclusively from an economics standpoint. Attackers are running supply chains with HR departments. Their KPIs are not calibrated to spare hospitals or museums. The question is simply whether a vulnerability exists and whether it can be exploited, and the answer is almost always yes and yes.

The security architecture argument Isaac makes in this episode is the one that most challenges how the field has historically measured itself. Prevention and protection matter, he acknowledges, and there is a legal and ethical obligation to maintain basic hygiene. But NIST CSF 2.0 already signals where the weight should be: three of its five core functions are on the response side, detect, respond, and recover. The discipline has been pointing at this for years. What is new is that the AI age makes it structurally unavoidable. Organizations are no longer building controlled infrastructure with thoughtful design and hardened controls baked in. They are building platforms for people to create things nobody anticipated, and those platforms cannot be protected through prevention alone. What they can be protected through is observability, building trace data pipelines that capture what is happening across every system in real time, feeding that data to machine learning that understands what normal looks like, and escalating anomalies to a human before the damage compounds. Isaac is specific that this is not just a security strategy. It is a virtuous loop, because the same observability infrastructure that makes security possible also gives builders better feedback on whether their systems are working. Security and functionality, aligned by design rather than in opposition.

The talent and leadership section of this episode is where Isaac is most candid about what he has learned the hard way. His standard advice to students asking how to break into cybersecurity is to go learn something else first: a business process, a technology, where it breaks, what controls feel like from the inside. The cybersecurity skills can be taught. The business knowledge and architecture intuition cannot be shortcut. In the AI era, that advice becomes more urgent, not less, because the organizations that will use AI well are the ones whose people can ask good questions of it. The 85% of Microsoft employees who stopped using Copilot after 90 days went straight to demanding outputs without context. The 15% who became power users treated it the way you treat a new hire who needs to learn the job. Isaac extends that into a leadership obligation: if AI is going to do the routine rote work, then the measure of a SOC analyst's success should not be how many threats they found. It should be how much they improved the observability pipeline from what they learned. That shift in measurement is what allows organizations to ride the wave of AI capability rather than be made redundant by it. This episode is brought to you by Cyberlynx

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Guest Introduction: Desmond Grant is the CIO of Littleton Public Schools, a high-performing school district located approximately 15 minutes southwest of the Denver metro area and recognized across Colorado and the nation for its academic outcomes. In his second year as CIO, Desmond oversees technology strategy, cybersecurity, and data governance for a district navigating the same funding pressures, enrollment declines, and AI adoption challenges facing public education nationwide. He brings a practitioner's perspective to every conversation about technology in schools, grounded in a conviction that the decisions made right now about AI literacy will shape a generation.

Here's a Glimpse of What You'll Learn

• Why Desmond says we are no longer in the exploratory phase of AI and what the shift to intentional use actually requires of school districts
• Why his district adopted the principle that it is not about being pro AI or anti AI but about being AI literate and why that reframe changes every conversation
• How Littleton built an AI task force including staff, educators, students, and leaders to produce a framework being released at the start of the 2026 to 2027 school year
• Why data privacy agreements and data governance have to come before any organization can responsibly give AI access to its data
• How Desmond is crowdsourcing cybersecurity expertise internally across every domain on his team without the budget to hire dedicated security staff
• Why machine learning is the unsung hero of the AI security battle and why the MGM breach is the clearest example of what it would have stopped
• Why a prominent AI researcher's claim that AI will be more significant than electricity, including more significant than the Internet, is now getting a much larger show of hands in Desmond's presentations

In This Episode

Desmond opens with a budget reality that shapes everything else he says in this episode. Littleton Public Schools is funded primarily on a per-pupil basis, enrollment is declining across the state and the country, and Colorado's state deficit is creating competition for the same limited dollars between Medicaid, K12, and every other public obligation. In that environment, being a high-performing district does not guarantee resources. It just means the expectations are higher. Desmond's response to that constraint is practical and creative: he is exploring cell tower and colocation partnerships as revenue streams, building a crowdsourced internal security team across every technology domain on his staff, and pursuing a managed security service provider relationship that gives him access to a bench of specialists, including data privacy experts and penetration testers, without the cost of hiring them full time. The framing he uses throughout is the same: when the pot is limited, you get creative about what else is in the room.

The AI governance section of this episode is where Desmond is most candid about what the past year taught him. He felt at the start of his tenure that there was time to develop policy thoughtfully. Twelve months later he looked up and said they were behind. That experience produced one of the most direct and repeatable lines in the episode: we are no longer in the exploratory phase of AI. The district has moved past that point. The response was an AI task force that brought together staff, educators, non-educators, leaders, and students to build a framework organized around four pillars: cybersecurity and data privacy, teaching and learning integration, policy and ethics, and the principle that there must always be a human in the loop. The framework was presented to district leaders and the Board of Education and is being released at the start of the 2026 to 2027 school year. The principle Desmond has adopted as his north star for all of it: it is not whether you are pro AI or anti AI. It is whether you are AI literate. You may feel any way you want about it, but if you are at least informed, you can justify your thinking and your reasoning. That framing has changed how he runs every stakeholder conversation about AI in the district.

The security conversation in this episode is where Desmond and the host find the most alignment and the most productive friction. Desmond makes the machine learning versus LLM distinction in terms that are as clear as any guest this season. Machine learning is not consuming your data and running as an agent. It is asking one question on a continuous loop: is this normal? Adobe encrypting a file it does not normally encrypt. Desmond sending emails at 3:00 AM in a voice that does not sound like him. A new admin account doing things on day one that no other admin does. These are the signals machine learning catches at machine speed, stops, and escalates to a human. That is the model Desmond believes wins the security battle, not blocking everything off, not patching faster, not adding another SIEM or EDR layer, but having a system that sees abnormal behavior across every surface and calls for an adult before the damage is done. The MGM breach, he argues, is the clearest proof of what that would have meant in practice: a new admin account running behaviors no established admin ran, on day one, and no system flagging it as abnormal. Machine learning would have caught it. Nothing else would have.

This episode is brought to you by Cyberlynx

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Guest Introduction: Rob Dickson is the CIO of Wichita Public Schools, the largest school district in Kansas, serving just under 50,000 students across 87 schools and programs throughout the Wichita metro area. In a role that spans both operational and instructional technology, Rob oversees cybersecurity and infrastructure alongside a portfolio of forward-looking educational initiatives that includes a public micro school, an immersive coding program, a hub for advanced cybersecurity and machine learning education built in partnership with Wichita State University, and a summer STEM camp serving 800 middle school students. He brings a career that started in the U.S. Air Force and spans 27 years in education technology to one of the most ambitious public school technology programs in the country.

Here's a Glimpse of What You'll Learn

• How Wichita Public Schools built Future Ready Centers where students learn advanced manufacturing, BioMed, and cybersecurity in environments that look nothing like classrooms
• Why Rob draws a sharp line between productive struggle and cognitive offload, and why getting that balance right is the most important AI challenge in education today
• How AI-powered tabletop exercises running on continuous improvement cycles are changing how Rob's team builds and tests its security posture
• Why 900 job applicants for a single data analyst position turned out to be a social engineering threat vector and what Rob did about it
• Why Rob is hiring students from WSU Tech to do real cybersecurity work and refresh 45,000 devices this summer
• Why skills now have life cycles measured in years rather than careers, and what that means for how schools and post-secondary institutions need to rethink what they teach
• Why the superintendent who gives his team room to take risks is the most important ingredient in everything Wichita is building

In This Episode

Rob opens with a description of Wichita Public Schools that reframes what a public school district can look like when leadership decides to build toward industry outcomes rather than test scores. The Future Ready Centers are not classrooms. The advanced manufacturing center teaches students to build planes. The Hack, the new hub for advanced computer knowledge built in partnership with Wichita State University, teaches cybersecurity and machine learning as extensions of computer science, with data science on the way. The micro school called Creative Minds runs on a 2.5-hour instruction model with the rest of the day in project-based learning organized around a year-long theme. This year it was animal conservation. Last year it was food preservation, culminating in a dinner and a show. Rob is explicit that none of this exists without the relationships that came first: with WSU Tech, with Wichita State, with local industry, and with the state Department of Education that had to understand what a school day that does not look like a school day actually is before it could be approved.

The AI and education section of this episode is where Rob makes his most intellectually precise argument. Cognitive offload is real and useful. He does it himself every day to get through the work. But productive struggle cannot be outsourced because the wisdom that comes from working through a hard problem is not transferable. AI can help a student produce an output, but it cannot understand the material from the student's lens, bias, and perspective. That understanding only develops through the struggle, and once it exists, it is what makes a person capable of evaluating AI's outputs rather than simply accepting them. Rob draws the through-line to agentic AI directly: when you build an AI agent, you have to decompose a task to its root level and make it highly verifiable. If the task is not verifiable, subjectiveness enters the picture. And subjectiveness requires wisdom. And wisdom only comes from the productive struggle that most shortcuts are trying to skip. It is one of the more complete and practically grounded arguments for teaching children how to think before teaching them how to use AI that this podcast has featured.

The security section of this episode delivers two concrete and specific examples that most IT leaders outside of education will not have heard before. The first is the 900-applicant problem: Rob posted a data analyst position and received over 900 applications. When his team began vetting them, a significant number were not real people. They were social engineering attempts to get an insider into the district's systems with access to student data. The second is the continuous improvement tabletop model, where instead of scheduling the annual March tabletop exercise and calling it done, Rob's team runs scenarios through AI, posts the results, and uses the memory the system has built to push the next scenario further. The result is a security posture that improves continuously rather than in once-a-year snapshots. Both examples reflect the same underlying principle: the threat environment in a school district is as complex as any enterprise, and the organizations that survive are the ones that treat security as a process rather than an event. This episode is brought to you by Cyberlynx

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Guest Introduction Alan Schomaker is the CIO of Loyola University New Orleans, a Jesuit-based institution of approximately 5,000 students that includes a law school and sits on the Gulf Coast as one of four Loyola universities across the country. Five years into his tenure, Alan has led one of the more dramatic technology transformations in higher education, taking the university off a 45-year-old mainframe system and into a cloud-based infrastructure, navigating a hurricane mid-implementation, and now building an AI adoption culture that encourages faculty and staff to solve their own problems rather than wait for IT to do it for them.

Here's a Glimpse of What You'll Learn

• How Alan led Loyola through a mainframe-to-cloud migration while a hurricane shut down operations mid-implementation
• Why ghost students powered by AI agents are committing financial aid fraud at universities across the country and how Alan's team is detecting them
• Why locking down AI to a single approved tool is short-sighted and what Alan is doing instead to prevent shadow AI from taking root on campus
• How a new registrar used ChatGPT to solve in 16 hours a workflow problem that IT had been unable to crack for a year
• How that same registrar then built an AI scheduling tool that reduced a week-long whiteboard process to 10 minutes
• Why AI writes better SQL than most database administrators and what that means for how technical staff should be thinking about their role
• Why teaching students how to use AI is the same obligation universities have always had with every other powerful tool

In This Episode

Alan's first five years at Loyola University New Orleans read like a case study in change management under pressure. He inherited a 45-year-old mainframe that some staff still describe as the greatest system ever built, navigated the cultural resistance of moving business processes back to the departments that own them, and did it all while a hurricane shut the campus down for a month in the middle of the implementation. The technical migration was the easy part. Getting people to accept that having more control over their own systems was a benefit rather than a burden was the harder work, and Alan is candid that it is still ongoing. What that experience built in him is a clear instinct about where the real friction in technology adoption lives, and it is almost never in the technology.

The ghost student problem Alan describes is one of the most specific and underreported AI threat vectors this podcast has covered. AI agents are being deployed to enroll as fake students in online programs, submit falsified identification documents, collect financial aid and Pell Grant money, and disappear. Alan knows it is not unique to Loyola because he has compared notes with CIOs at other universities and found it spreading. The tell that cracked it open at Loyola was an address verification check that started returning properties actively listed for sale on Zillow. That single data point revealed the fraudulent enrollment pattern and prompted a broader vetting process that now correlates IP location, phone verification, SSN identification, and address data before admissions decisions are made. It is a practical, layered response to a threat that most institutions have not yet acknowledged publicly.

The two stories Alan tells about his new registrar are the best argument for democratized AI problem-solving this podcast has captured in a single episode. The first: a grade change workflow that had defeated IT for a year, attempted through the ERP's native tools, abandoned at 80% completion, and then solved by the registrar in 16 total hours using ChatGPT to build a Google Form with scripting, a logging sheet, automated email routing, an approve-deny button for the associate dean, and a two-day reminder trigger. Simple, elegant, and built by the person who understood the process because he lives it. The second: a class scheduling tool that replaced a week of whiteboard and Post-it note work with a 10-minute automated output, complete with a shareable dashboard for the facilities team to assess building impact before scheduling repairs. Alan's response to both was not to shut them down but to help vet them for security and get them into production. His philosophy is explicit: if IT becomes the bottleneck, shadow AI fills the gap. He would rather be the person staff bring ideas to than the one they hide them from.

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Guest Introduction

Michael Massey is the CISO at Reminger Co LPA, a defense-focused law firm handling medical malpractice defense, workers compensation defense, and insurance defense across a large portfolio of client matters. With a background that includes time at IBM Watson Health during what he describes as the early days of AI in healthcare analytics, Michael brings a practitioner's perspective to one of the most data-sensitive environments in cybersecurity: a law firm storing thousands of confidential client records, HIPAA-covered medical files, and privileged communications that cannot afford to be compromised.

Here's a Glimpse of What You'll Learn

• Why Michael's team discovered their own AI-powered security tools were working correctly by accidentally locking themselves out
• How Darktrace Identity and Rapid7 are functioning as the frontline defense layer at Reminger and what real-world triggered alerts actually look like in practice
• Why attorneys citing AI-hallucinated case citations before judges is the most concrete example of what happens when verification stops
• How DLP tools surface genuine insider threat activity and why filtering the noise to find the real signal is one of the hardest ongoing challenges in legal IT
• Why Michael's time at IBM Watson Health gives him a firsthand lens on how fast AI can move from promising to catastrophic when governance is absent
• Why the vendor vetting process has become one of the most time-consuming and frustrating parts of AI adoption in a HIPAA-regulated environment
• Why the cat and mouse game between attackers and defenders will never end and what that means for how security teams should be building their programs

In This Episode

Michael opens with a phrase that stopped the host mid-sentence: you cannot outrun a script. It is the clearest and most economical summary of why AI-powered security is no longer optional that this podcast has captured. When attackers are operating at machine speed, any defensive posture that depends on human reaction time is structurally behind. Michael is not making an abstract argument. He is describing his operational reality at a law firm where confidential client records, HIPAA data, and privileged legal communications are stored across a system that receives attempted intrusions on a regular basis. Darktrace and Rapid7 are not aspirational purchases. They are the tools he relies on daily, and he tells the story of how he knows they work because both he and a colleague locked themselves out of their own systems within the same week by doing something outside their normal behavioral pattern. The AI flagged it, acted on it, and left two security administrators calling each other for help. His conclusion is exactly right: that is not a problem, that is proof.

The legal AI section of this episode is where Michael brings a perspective most security guests cannot. Attorneys at firms across the country are now appearing before judges with case citations that do not exist, sourced from AI systems that hallucinated the precedents with complete confidence and no disclaimer. In the legal world, Michael notes, they have their own term for this now. Law clerks are finding the ghost cases. Judges are calling attorneys to account. Disciplinary counsel is getting involved. Fines, suspensions, and in some cases disbarment proceedings are following. Michael draws the through-line to security directly: the same verification failure that burns an attorney in a courtroom burns a security analyst who acts on a false positive without checking. The tool is only as good as the human process built around it. At Reminger, the challenge is particularly acute because attorneys are naturally risk-averse and because many of them do not realize they are already using AI tools, a fact revealed by an internal survey where staff said they did not use AI while actively relying on AI-powered systems every day.

The IBM Watson Health story is the most historically grounded moment in the episode and one of the more sobering case studies this podcast has featured. Michael was there when Watson Health was doing what he now recognizes as early AI: ingesting thousands of hospital records, building treatment outcome models, identifying that Drug A produced better results than Drug B or C for patients matching specific profiles. It worked. Then it moved into cancer research and it moved too fast, and the result was a patient receiving chemotherapy who did not have cancer, a lawsuit, and the end of Watson Health as a going concern. Michael uses this not as a cautionary tale against AI but as a calibration: the pace of adoption has to be matched to the quality of the governance surrounding it. The organizations and governments that cannot move fast enough to build appropriate guardrails are not being slow. They are being outrun by a technology whose consequences they cannot yet fully anticipate. This episode is brought to you by Cyberlynx

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Guest Introduction

Kelley Kage is the CIO of Employers Insurance, a 113-year-old workers compensation carrier operating nationwide that recently expanded into excess workers compensation. Overseeing technology, data, product management, and cybersecurity, Kelley has led one of the most deliberate and results-driven enterprise AI rollouts featured on this podcast, achieving 77% adoption and 90% training completion companywide within the first two months of deploying Claude across the entire organization. She brings a change management framework to AI adoption that is already delivering measurable business value, and a conviction that the insurance industry is not the laggard in this transition but an opportunity to lead it.

Here's a Glimpse of What You'll Learn

• Why Kelley frames governance as an on-ramp rather than a speed bump and how that reframe changes every conversation with skeptical stakeholders
• How Employers achieved 77% adoption and 90% training completion companywide within two months and the sequencing that made it possible
• Why the ROI on their Claude rollout is already paying for itself multiple times over and why those ideas came from business leaders, not the tech team
• Why AI adoption is a change management problem rather than a technology problem and what that distinction means for how you plan the rollout
• Why the companies approaching AI purely from a cost savings or headcount reduction mindset are building toward the wrong outcome
• How Kelley thinks about AI as an equalizer for executive coaching and mentorship access across every level of an organization
• Why being at the front of regulatory evolution is a strategic advantage in heavily regulated industries and how Employers is positioning for exactly that

In This Episode

Kelley opens with a framing that separates this episode from most AI adoption conversations immediately: governance is not a speed bump, it is the on-ramp. That single reframe carries significant weight in a 113-year-old insurance company where the instinct to slow down for compliance is deeply ingrained. Kelley's argument is not that governance should be bypassed in the name of speed. It is that governance built correctly and in advance is what allows organizations to move faster once the guardrails are in place. Partnering legal, HR, and cybersecurity into the AI adoption process from the start is not overhead. It is the architecture that makes rapid deployment possible without the expensive course corrections that come from moving first and asking permission later. For a regulated industry operating under ongoing scrutiny from multiple agencies, that distinction matters enormously and she makes it clearly.

The Claude rollout section of this episode is the most detailed and credible enterprise AI deployment case study this podcast has featured. Kelley is specific about the numbers: 77% adoption rate and 90% training completion in the first one to two months, with ROI already paying for itself multiple times over. But what makes the account valuable is not the metrics. It is the sequencing. The rollout started with the executive team and their direct reports, who went through an intensive training program designed not just to teach them how to use the tool but to retrain how they think about their own business processes. The technology deployment followed the mindset shift, not the other way around. The proof that this sequencing worked came at a companywide event at the end of March, where business leaders presented what they had built themselves with Claude and the value they had already generated. It was not the technology team presenting a roadmap. It was the business owners showing what they had made. That distinction is the one that determines whether an AI rollout produces adoption or produces a tool that 85% of the workforce quietly stops using after 90 days.

Kelley closes with an argument about the future of AI in leadership development that is one of the more original takes the podcast has captured this season. Executive coaching has always been costly and difficult to access, which means it has historically been available only to a narrow slice of any organization. AI changes that by giving anyone at any level a tool they can teach who they are, what they are trying to achieve, and what challenges they are working through. Kelley is careful to note that it works best in partnership with human mentors, not as a replacement for them. But the democratization of access to that kind of reflective, feedback-oriented thinking is a genuine shift in what leadership development can look like inside an organization. Paired with her personal board of directors model, which she recommends to everyone she mentors, it represents a framework for continuous growth that does not depend on seniority, budget, or having the right sponsor in the room. This episode is brought to you by Cyberlynx

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Guest Introduction

Keith Trawick is the CIO of Stretch Zone, a practitioner-assisted stretching franchise with more than 420 locations across the country and another 75 to 80 expected to open this year. He joined the organization as employee number one when it made the move from boutique wellness service to scalable franchise brand roughly 12 years ago, helping build the technology infrastructure from the ground up in a category that did not exist before Stretch Zone created it. With a career rooted in subscription-based, member-centric businesses, Keith brings a systems-first perspective to the intersection of AI adoption, franchise operations, and the very human challenge of bringing hundreds of independent business owners along on the journey.

Here's a Glimpse of What You'll Learn

• What it means to build technology for a franchise category that did not exist when you started and how that shapes the systems-first philosophy Keith still operates from today
• Why Keith believes the service Stretch Zone delivers is AI-resilient at the front line and where the real AI opportunity lives on the back end
• How machine learning in security tools is the unsung hero of the current threat environment and why traditional patching alone cannot keep pace with machine-speed attacks
• Why Keith is deploying AI voice agents for inbound and outbound calls across the franchise network and the data foundation problem that has to be solved first
• How he is partnering with SoundHound on voice and Blend on middleware to build an agentic system that respects compliance requirements across hundreds of independently owned locations
• Why outcome-based pricing for AI tools makes more sense than hourly labor for a franchise model and what that calculation looks like in practice
• Why the organizations that wrote off AI after a bad ChatGPT hallucination experience are going to have a very hard time competing from here

In This Episode

Keith opens with an origin story that reframes what technology leadership looks like when you are building the category, not just the company. Stretch Zone did not have a Google Business Profile category to select when it launched because no such category existed. Nobody knew what getting stretched meant. Keith joined as employee one with the franchise growth model and has spent 12 years building the systems infrastructure that allows more than 420 independently owned locations to deliver a consistent, brand-defined member experience without micromanaging the owners running those businesses. That tension, between brand consistency and franchise autonomy, runs through every technology decision he makes, and it is the lens through which he evaluates every AI initiative the organization is now pursuing.

The security section of this episode is where Keith gets most animated, and with good reason. He draws the machine learning versus LLM distinction with a water-in-the-boat analogy that lands harder than most technical explanations do. Traditional patching is reactive by design: the boat manufacturer notifies you of a defect, you patch the hull, done. But zero-day vulnerabilities exploited at machine speed do not wait for the notification cycle. What Keith wants is a system that detects water in the boat as it arrives, identifies where it came from, and addresses it before the hole is officially documented. That is what machine learning tools like Darktrace are doing in practice, and Keith makes a direct case that behavioral AI understanding what is normal for each user, each application, each network pattern, and flagging deviation from that is the only defensive posture that makes sense when the attack pace has crossed from human speed to machine speed.

The voice agent initiative is the most concrete and forward-looking section of the episode. Keith is mid-implementation, weeks away from beta testing at targeted locations, and he is candid about exactly how complicated it is to deploy agentic AI responsibly across a franchise network. The technology problem, building an AI that can handle inbound member calls and make outbound follow-ups within the right guardrails, required choosing partners with deep expertise rather than assembling something from YouTube tutorials and automation harnesses. SoundHound handles the voice side. Blend handles the middleware and data layer. But what took the most work was building the data foundation underneath it: a consistent definition of what a member actually is across 420 locations where 100 different owners might give 250 different answers to that question. Keith is clear that the agentic capability is ready. The last mile is compliance, making sure outbound call campaigns are registered, approved, and respectful of each state's quiet period rules across hundreds of independently owned businesses. That is the problem he is solving in real time, and the fact that he is talking about it before the rollout rather than after makes this episode particularly valuable for anyone who is contemplating the same move.

This episode is brought to you by Cyberlynx

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Guest Introduction:

Nico Stein is the SVP of IT and Operations at Signal Financial Federal Credit Union, a community-based, member-owned credit union headquartered in Maryland with branches across the DC and Virginia region. With more than 12 years at Signal Financial, he oversees everything from laptops to cybersecurity to the financial core, and has built a reputation in the credit union community for open knowledge sharing at a time when most financial institutions treat peer conversations as competitive risk. An Object First ACE and Cisco Champion, Nico brings a practitioner's skepticism and a community-first mindset to the challenges of defending a regulated financial institution on a budget that does not scale with the threat.

Here's a Glimpse of What You'll Learn

• Why Nico shifted Signal Financial's entire security posture from hoping ransomware would not happen to assuming it will and building around recovery speed
• How he made the case to a non-technical board using a single Washington Post headline framing that unlocked the budget he needed
• Why backups being the first target of every ransomware attack changes how you have to think about immutable storage strategy
• How AI-powered voice printing and stress detection in the call center is Signal Financial's frontline defense against voice phishing attacks targeting elderly members
• Why agentic AI and MCP servers are Nico's personal security nightmare and what he believes most organizations are not yet ready for
• Why the credit union peer network gives small and mid-sized financial institutions an intelligence advantage that banks structurally cannot replicate
• Why AI should be evaluated by the problem it solves rather than the token count someone purchased

In This Episode

Nico opens with a framing that cuts through a lot of the performative confidence that shows up in security conversations: he told his board directly that he cannot stop ransomware, and if he had figured out how to do that, he would be on an island drinking margaritas because he had found the holy grail. What he could do was shift Signal Financial's entire security posture from hope to assumption, build around recovery speed, and make the case for immutable storage by asking leadership to picture the alternative on the front page of the Washington Post. That framing worked. The immutable storage solution has been in place for more than a year, the RTOs and RPOs are being met, and Nico talks about it with the kind of quiet confidence that comes from having actually built something rather than having sold someone on a strategy. He also offers a considered acknowledgment that backups are now the first target of every ransomware attack, giving credit to the organizations who thought they had it handled and missed one thing. It is a more generous framing than most and more useful for the organizations listening.

The financial services threat section of this episode is where things get specific in a way that is rare on this podcast. Nico's members include elderly individuals who are being targeted with AI-generated voice cloning attacks where the caller sounds exactly like their grandson. That is not a network perimeter problem. It is a social engineering problem that lives at the intersection of AI capability and human vulnerability, and it is happening in Signal Financial's call center right now. His response is equally specific: voice printing systems that verify caller identity and detect stress indicators that may suggest someone is being coerced or lying when withdrawing large sums. He is direct that this is a vendor-dependent solution and that the vendors are starting to build the right tools. He is equally direct that the threat is outpacing awareness among members who have no reason to know that a call from their grandchild might not be their grandchild.

The back half of this episode is where Nico pulls back from the operational and gets into the questions that the security conversation usually avoids. Agentic AI and MCP servers are his stated personal nightmare from a security perspective, not because he cannot block them but because utilizing them securely in a way that keeps data where it belongs is a problem nobody has fully solved yet. His AI evaluation framework is the same one that has shown up across the best episodes in this season: start with the problem, ask whether AI actually solves it, and resist the pressure to spend tokens because someone bought a million of them and wants to see adoption numbers. What makes Nico's version land differently is the context he brings it from: a regulated financial institution with limited resources, a peer network that functions as a genuine intelligence advantage over banks, and 12 years of scar tissue that makes him appropriately skeptical of anything arriving in a vendor PowerPoint with AI in the title.

The Cyber Business Podcast

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Guest Introduction

Chris Pacifico is the Director of IT at Rehab Medical, a durable medical equipment provider that gives people with mobility challenges access to everything from basic wheelchairs to advanced power chairs operated by eye movement. With a background spanning healthcare IT, technical writing, and hands-on security work, Chris brings a practitioner's perspective to AI adoption, budget-constrained security strategy, and the challenge of translating complex technical risk into language that moves a boardroom. He is a self-described cutting-edge advocate who draws a sharp line between staying current and bleeding out trying to keep up.

Here's a Glimpse of What You'll Learn

• Why Chris distinguishes between cutting-edge and bleeding-edge technology adoption and why that line matters more than ever with AI
• How he used a live email spoofing demonstration mid-meeting to make his infrastructure team believe what they thought was impossible
• Why he created a deepfake of the company president in 10 minutes and what happened when the president plugged in the flash drive
• How a Copilot permissions demonstration went from 8 requested licenses down to 4 issued, with only 3 given out
• Why tabletop exercises are the highest effort-to-value meeting any organization can hold, and how to get leadership in the room without triggering resistance
• Why machine learning is the undervalued engine inside the best security tools and why bolting an LLM onto an email product is a different problem entirely
• How Chris teaches prompt specificity using cookie dunking, dirty dishes, and a no-nonsense system prompt that HR would probably flag

In This Episode

Chris opens with a description of Rehab Medical that reframes what IT means in a mission-driven organization. The company provides mobility equipment to people who cannot move without it, including chairs that respond to eye direction alone. Chris is not on the front lines fitting those chairs, but he supports the people who are, and he carries that awareness into every security decision he makes. It shapes how he talks about risk, how he frames the budget conversation, and why he does not have much patience for security theater. When something actually matters to the people depending on it, the gap between a real defense and a false sense of security is not theoretical.

The two demonstrations Chris walks through in this episode are the kind of practitioner storytelling that earns credibility with any audience. The first happened in a meeting where his infrastructure team was explaining why email spoofing from their own domain was impossible. As they talked, Chris quietly sent one of them an email from himself, with the subject line "Yes I can." The point was not to embarrass anyone. It was to make the threat feel real before asking the team to defend against it. The second happened after a leadership meeting about integrating AI into the company's software platform. Chris went back to his desk, built a deepfake of the company president in roughly 10 minutes, loaded it onto a flash drive, and walked it upstairs. What he forgot was that the same flash drive held a USB drop test he had been running to see if anyone in the building would plug in a found device and open the files on it. The president plugged it in, saw a file labeled 2025 payroll report, and nearly clicked it. The deepfake and the payload test landed simultaneously, and the result was more security autonomy than any formal presentation would have produced.

The AI section of this episode is where Chris gets most direct about what he sees working and what he sees being oversold. He makes the machine learning versus LLM distinction clearly and without jargon, using Darktrace as the example of what genuine behavioral AI looks like in practice. He is equally candid about the Copilot demonstration he ran for leadership, where he used his own domain admin account to pull up three dozen documents that were not his, and used that moment to cut the requested license count in half without fully disclosing that he had elevated permissions. The lesson he draws is not about deception. It is about what it takes to make a permissions conversation land with someone who does not live in the infrastructure. His approach to teaching prompt specificity follows the same logic: skip the theory, make a mess with cookie dunking or dirty dishes instructions, and let the confusion do the teaching. The people who figure out why the instructions failed become the ones who write good prompts.

Check out the previous episode:

AI Is Draining the Grid: Behind-the-Meter Power Solutions with Tony Uttley

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Guest Introduction:

Tony Uttley is the CEO of Enginuity Power Systems, a behind-the-meter cogeneration company delivering combined heat and power solutions to hospitals, schools, farms, and multi-family housing facing the full force of America's coming energy crisis. An engineer by training, Tony spent a decade at NASA's Johnson Space Center, seven years at the Boston Consulting Group, and nearly 15 years at Honeywell, where he ran the residential business and helped found Quantinuum, the quantum computing company now approaching a $10 billion IPO. He brings that same first-principles problem-solving instinct to one of the most consequential infrastructure challenges the country has faced in a generation.

Here's a Glimpse of What You'll Learn

• Why 20 years of flat electricity demand left the US grid dangerously unprepared for the AI data center era
• How the country would need 80 to 120 new nuclear reactors worth of power in the next 4 years to meet demand, and why that is effectively impossible
• How a New York hospital system was ordered off the grid 5 times in one summer and what that meant for every patient scheduled for surgery those days
• Why Enginuity's combined heat and power systems can deliver payback windows as short as 11 months in some markets
• How a Northern Indiana dairy farm is turning cow waste into renewable natural gas to power its own operations and eliminate 15 micro blackouts a week
• Why Tony selects for humility above all else when building teams to go after problems that may actually be impossible
• Why AI is a national security issue and slowing it down is not an option regardless of the energy cost

In This Episode

Tony opens by tracing the energy crisis back to a decision that made complete sense for two decades and now looks like the setup to a very expensive problem. When electricity demand in the United States grew at an average compound rate of 0.17% for 20 years, nobody invested in new capacity. A $1,000 investment in grid infrastructure in 2005 would have returned $1,037 by 2025. No rational investor made that bet. Infrastructure aged, transmission lines went unbuilt, and electricity prices were kept artificially low by charging consumers only for the cost of producing power rather than the cost of replacing the assets generating it. That worked until it did not. Along came AI, and AI means data centers, and data centers mean 24/7 firm fixed capacity power demand at a scale the existing grid was never built to absorb. Tony is precise about the gap: the country needs somewhere between 80 and 120 gigawatts of power it does not currently produce in the next four years. One full-size nuclear reactor equals one gigawatt. The math is not encouraging, and he says so directly.

The examples Tony uses to make the crisis concrete are the ones that stay with you. A hospital system in New York with 15 facilities across Manhattan and Long Island was told by its utility to go on emergency power five times in a single summer. Each time that happened, every scheduled surgical procedure for the day was cancelled, because starting a new surgery requires two independent power sources, and when the grid goes down, emergency power alone does not qualify. Five times. Real patients sent home. That is what grid instability looks like when it hits a healthcare system already operating on tight margins. Separately, a developer with all permits in place for a new multi-family housing project was told by their utility it would be four to five years before power could be provided. These are not hypotheticals. They are the backdrop against which Tony is selling, and they explain why he says customer resistance has effectively disappeared. The numbers work now in a way they simply did not three or four years ago. In parts of the country where electricity costs $0.35 or more per kilowatt-hour, Enginuity's systems, which deliver all-in at $0.15 per kilowatt-hour including maintenance, produce payback windows that compress to 11 months in some markets.

The leadership conversation in this episode is as valuable as the energy one. Tony has spent his career going after problems with no playbook, from quantum computing to energy infrastructure, and he has developed a hiring philosophy built around a criterion that took him 20 years to consciously identify: humility. Not talent alone. Not raw intelligence. Humility. The high-ego geniuses who bounce everyone else against the wall as they walk down the hall may command respect, but they do not generate the sheer collective will that gets an organization four weeks from going out of business and back out the other side. Tony's model is to find the geniuses, sit on their shoulders, and build the commercial infrastructure around their capability. The ambition he sets for those teams is not calibrated to what seems achievable. At Quantinuum, project milestones were literally world records and firsts of their kind, with specific dates attached. He told teams to aim at the world record line and jump as hard as they could. Missing by two months while doing something that had never been done was, in his framing, an unqualified success. That philosophy is now being applied to a 20-year infrastructure problem with no single solution and no finish line.

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Guest Introduction:

Scott Dickinson is the first-ever CISO at AnMed Health, a not-for-profit hospital system in Anderson, SC with three main hospitals and a growing network of emergency care facilities. He brings a career spanning military intelligence, the FBI, the Department of Commerce, the Department of Defense, and multiple state agencies to one of the most high-stakes environments in cybersecurity. His background in intelligence gives him a rare and direct line into how adversaries think, and he applies that perspective every day to the mission of protecting patients and the systems that keep them alive.

Here's a Glimpse of What You'll Learn

• What it means to be an organization's first-ever CISO and how Scott approached building a security program from the ground up at AnMed Health
• Why Scott draws a direct line between his military intelligence background and how he approaches threat modeling in healthcare
• Why machine learning is fundamentally different from bolting an LLM onto a legacy product and what that distinction means for how security tools should be evaluated
• How the cybercrime economy has changed in six years and why rented ransomware has lowered the barrier to entry to nearly zero
• Why Scott believes the security community needs to shift from disclosure of what happened to disclosure of how it happened and what others can do to prevent it
• How Scott thinks about building personal resilience as a CISO and why being battle-tested is now seen as a qualification rather than a liability
• Why AI-powered critical thinking atrophy is one of the most underappreciated risks of widespread AI adoption, and what leaders should be doing about it

In This Episode

Scott opens with something that does not come up often enough in these conversations: the emotional dimension of the work. He chose to come into healthcare specifically because he does not want attackers picking on sick people. The framing is simple and it is genuine. Hackers are bullies. Hospitals are targets. People have died because of cyberattacks on healthcare facilities, and he intends to be in the way. That motivation runs underneath everything else he says in this episode and gives his technical arguments a weight that purely strategic conversations rarely carry. He also brings something most CISOs cannot: a decade in military intelligence and direct experience working alongside the FBI, Department of Defense, and Department of Commerce. He does not just understand how defenders think. He understands how attackers think, which is a different skill entirely and one he applies every day at AnMed.

The most practically useful section of this episode is Scott's argument about what the security community owes each other after a breach. He is direct: the stigma around disclosure is helping the attackers. When an organization gets hit and goes quiet to manage the reputational damage, it withholds exactly the information that could allow every other organization to close the same door before the attackers find it. Scott's position is not that organizations should be reckless with sensitive information. It is that the focus of disclosure has to shift from what was exposed to how it happened and what others should do right now to protect themselves. He makes a pointed analogy to community resilience more broadly, drawing on a personal story about a neighbor who pulled a truck off him without stopping to weigh the legal liability. That instinct to help rather than hesitate is what he wants to see from the security community.

Scott closes with the AI argument that most vendors are not making loudly enough because it is uncomfortable for them: the danger is not just that AI can be weaponized by attackers, it is that over-reliance on AI erodes the critical thinking that defenders need most when things go wrong. He uses his own SOC as a concrete example. When he introduced an AI-powered email security product, he did not let it run silently. He showed his analysts exactly what the tool was flagging and why, teaching them to think the same way so that the tool was developing their judgment rather than replacing it. That is the model he argues the industry needs to internalize before AI becomes a liability masquerading as a defense.

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Guest Introduction

Shawn Hamm is a cybersecurity leader with three decades of IT experience who is currently making the deliberate move from Director of Cybersecurity into the CIO seat. With a background spanning hands-on technical work, consulting, security leadership, and hiring, he brings a practitioner's perspective to both the technology and the human side of organizational leadership. His work today focuses on building AI-ready teams, driving adoption from the ground up, and creating environments where the full range of talent in the room has a genuine opportunity to excel.

Here's a Glimpse of What You'll Learn

• Why Shawn sees the transition from cybersecurity director to CIO as a natural evolution rather than a departure from his roots, and what made him take the leap
• How deploying open source AI on his own hardware at home, and breaking it repeatedly, taught him things no training course would
• Why a colleague he expected to be the email guy turned out to have 32 active agents running his entire workday, and what that story reveals about who actually leads AI adoption
• Why the Microsoft Copilot internal study found that only 15% of users became power users, and why the differentiator was people skills rather than technical skills
• How Shawn is building an internal AI council and monthly agent showcase to spread adoption organically across his organization
• Why the genie in the lamp analogy is the most honest explanation of how agentic AI actually works and where most people go wrong with it
• What the women in tech conversation looks like from the perspective of two fathers of daughters in the industry, and why Shawn believes the fix starts with raising the standards for young men

In This Episode

Shawn opens with a refreshingly honest framing of his own transition. Moving from cybersecurity director to CIO was not a pivot away from what he knows, it was the next seat at the table, with broader authority and broader responsibility. He acknowledges that the jump can feel intimidating for security professionals who have spent years becoming deeply competent in their lane, but his approach is consistent with how he handles everything: start with a solid foundation, do not rush the advanced stuff until you understand the basics, and treat failure as a data point rather than a verdict. That philosophy runs through every part of this episode and gives it a coherence that is rare when a conversation covers as much ground as this one does.

The most memorable story Shawn tells is the one he did not expect to tell. He decided to inventory how people in his organization were actually using the Copilot licenses they already had. He made phone calls, asked questions, and mostly found people using it for email. Then he got to a colleague he had already written off as the email guy, a bit older, not exactly a technology enthusiast by reputation. That man had 32 agents running, had worked through every level of the Microsoft training curriculum from beginner to developer, and was receiving a morning briefing PDF in his inbox by 6:00 AM every day summarizing everything he needed to know to start work. Shawn tells that story with the kind of genuine surprise that lands because it is clearly real. It also sets up his broader argument: AI adoption at the enterprise level is not being led by the people you expect, and the skill driving results is not technical fluency, it is the managerial ability to onboard a new tool the same way you would onboard a new employee. The Microsoft internal study on Copilot proved exactly that. Only 15% of users at a technology company became sustained power users, and the common thread was not their technical background. It was that they treated the tool like an intern, took time to explain the context, the job, and the expectations, and let it get better over time.

The women in technology conversation that takes up the back half of this episode deserves its own mention because it does not happen from the usual angle. Shawn and the host approach it as two fathers of daughters who are going into tech, which grounds the conversation in something personal before it becomes systemic. Shawn is direct that the problem is not women needing to do more. The system is not set up to provide an equal playing field, and the organizations still fighting with one arm tied behind their back because they are not drawing on the full talent available to them are making a strategic mistake. He has built a team where 30% of the IT technical staff is female, he actively targets his nieces for tech conversations, and he talks about Girls Who Code with the kind of firsthand familiarity that comes from a daughter who attended the program. What makes this section work is that Shawn keeps the focus exactly where he says it belongs: not on how women can adapt to a broken system, but on what the men in the room need to do differently.

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Guest Introduction:

Ben Wilcox is the CTO and CISO at ProArch, a Microsoft partner organization with 20 years of experience helping companies across healthcare, manufacturing, energy, and independent software development take data to intelligence. In his dual role, Ben leads both the technology and security functions, working directly with clients to build AI-ready foundations, deploy agentic workflows, and secure the environments that support them. He brings hands-on experience across operational technology, data architecture, and enterprise security that spans hundreds of client engagements.

Here's a Glimpse of What You'll Learn:

• Why data quality is the foundational problem that determines whether AI agents succeed or create chaos
• How ProArch helped a critical infrastructure client turn a six-figure reactive problem into millions in first-year ROI using machine learning
• Why machine learning is the unsung hero of the AI era, especially in security, and how it differs from simply bolting an LLM onto a legacy product
• How voice cloning and AI-powered social engineering are changing the threat landscape and what the defensive response looks like
• Why tabletop exercises need to include finance, not just the security team, and how they surface controls gaps that technology alone cannot fix
• Why tool sprawl and legacy systems that do not talk to each other will be the critical failure point as AI-powered attacks accelerate
• What zero trust looks like when agents are part of the workforce and why identity and accountability have to extend to non-human identities

In This Episode

Ben opens by drawing a line that cuts through a lot of the noise around AI adoption: your agents can only act on the quality of data they have access to, and if that data foundation is broken, the consequences of agentic AI are not just poor reports, they are bad actions taken at machine speed with no human in the loop to catch them. That framing sets the tone for the whole conversation. Before any organization can meaningfully benefit from AI agents, it needs asset visibility, data governance, and identity accountability extended to non-human systems. Ben is direct that most organizations are not there yet, and that the governance frameworks needed to treat agents like accountable digital employees are still being built in real time across the industry.

The critical infrastructure case study Ben walks through is one of the most concrete AI ROI stories the podcast has featured. A piece of equipment roughly 15 years old was generating six-figure outages with no predictive visibility, just a reactive cycle that could stretch beyond 72 hours depending on parts availability. ProArch pulled time series data from the client's historian system, mapped the operational curve for normal equipment behavior, identified the anomaly signatures that preceded every past failure, and built a model that could predict future failures before they happened. The result was the ability to either intervene proactively or schedule planned outages before unplanned ones could occur. The project cost just over six figures. The first-year ROI was five to six million dollars. Ben uses this example not just to illustrate what machine learning can do in an operational context, but to make a broader point: the organizations hearing that AI ROI is not there are often looking at the wrong kind of AI for the wrong kind of problem.

That brings him to what he calls the unsung hero of the current moment: machine learning as distinct from LLMs, and why the security industry in particular needs to be thinking about the two differently. Bolting a large language model onto a legacy email security product does not make it smarter, it opens a prompt injection surface that nobody has fully solved. Machine learning that understands user behavior, writing patterns, access norms, and anomalous traffic is what actually changes the defensive equation. Ben is equally direct about where LLMs do belong: surfacing insights in language a non-technical user can act on, finding decade-old vulnerabilities in codebases in minutes, and helping close the gap between how fast attackers are moving and how fast security teams can review and respond. His closing advice on breach preparedness follows the same logic: get finance in the tabletop, understand what controls you would have done differently, and do not wait for something expensive before you ask whether a passkey would have stopped it.

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Guest Introduction:

Sean Murphy is the Senior Vice President and Chief Information Security Officer at BECU, the 4th largest credit union in the United States and the largest community-based credit union in the country, with approximately $30 billion in assets. With more than 7 years at BECU, Sean leads a security organization of 60 professionals spanning risk management, identity and access management, security operations, platform engineering, and disaster recovery. His career spans the U.S. Air Force and military medicine, civilian healthcare, and now financial services, giving him a cross-sector lens on cybersecurity accountability that is rare at the executive level.

Here's a Glimpse of What You'll Learn

• Why Sean reframes the "they only have to be right once" threat model and how layered defense changes the math entirely
• How AI-powered email security tools are doing what traditional gateways never could, and why bolting an LLM onto a legacy product is not the same thing
• Why Sean believes the good guys ultimately win the AI security battle and the one condition that has to be met first
• The direct call to action Sean is making to security manufacturers about their responsibility in the AI era
• His three-principle framework for building and defending a security product portfolio to a board
• Why the CISO peer network remains one of the most underrated and most reliable tools for evaluating new security technology
• What Sean's cross-sector background in healthcare and the military taught him about who actually bears the cost when cybersecurity fails

In This Episode

Sean arrives at this conversation with something most CISOs do not have: a career that has moved through military medicine, civilian healthcare, and now critical financial infrastructure. That arc shapes how he thinks about cybersecurity accountability, not just as a technical discipline but as a protection of real people who cannot absorb the consequences of getting it wrong. At BECU, the $30 billion in assets under management belongs to the members. Sean makes that point directly and returns to it throughout the conversation. When cybersecurity fails at an institution like this, it is not an organizational metric that suffers. It is someone's savings, someone's mortgage, someone's financial life. That is the weight he carries into every board presentation and every product decision.

The conversation sharpens quickly when Sean pushes back on one of the most repeated framings in security: that defenders have to be perfect every day while attackers only have to be right once. He does not dismiss the underlying tension, but he reframes it in a way that changes the strategic posture entirely. If your architecture gives an adversary a single opportunity to get through, then yes, that framing holds. But the answer is not to accept it as fixed. The answer is layered defense built across protection, detection, response, and recovery, where attackers have to win at multiple levels before they reach anything critical. Sean is specific about what this looks like in practice, drawing on AI-powered email security as a concrete example of the model working. Tools that use machine learning to evaluate URL age, flag anomalous behavior, and move suspicious content before a user ever sees it represent what security has always needed to be able to do. The distinction he draws matters: that is fundamentally different from slapping an LLM onto a traditional email gateway and calling it AI-powered, which introduces prompt injection risk without solving the underlying problem.

Where this episode breaks real ground is in Sean's argument about manufacturer accountability. It is a point he admits he was not planning to make when the conversation started, but once it surfaced he developed it with clarity and conviction. Organizations that are not in the business of cybersecurity cannot be expected to carry the full defensive burden when the products being shipped into their environments arrive with vulnerabilities baked in. Sean draws the parallel to law enforcement: communities are not expected to police themselves simply because a police force exists, and yet organizations are routinely penalized when vendor-originated vulnerabilities result in a breach. His ask is not to absolve defenders of responsibility. It is to hold manufacturers to a higher standard, specifically that they use AI proactively to find and fix vulnerabilities before publishing them, rather than waiting for researchers or attackers to surface them first. He closes with three principles for how he builds and defends his own product portfolio: platform consolidation over niche products, objective industry benchmarking through tools like the Gartner Magic Quadrant, and the CISO peer network, where honest conversations about what actually worked and what nearly caused a breach drive some of the most reliable buying decisions in the industry.

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Guest Introduction

Shannon Brewster is the CISO at YipitData, a market research firm providing real time analytics and competitive intelligence, including Spendhound, a product that helps IT professionals track SaaS spend, benchmark pricing, and manage contract renewal cycles. Shannon joined in December 2025 and also leads the enterprise IT organization. She is a board member of ISC2 and came to this episode fresh from RSA, where she left with a sharper sense of urgency about how quickly the AI security landscape is shifting and how far most organizations still have to go to meet it responsibly.

Here's a Glimpse of What You'll Learn

• Why Shannon believes organizations face a binary choice right now: go all in on AI responsibly or risk being left behind, and why insecure AI is just as dangerous as no AI
• Why the 85 percent rule, five CIS controls that mitigate the vast majority of organizational risk, matters more now than ever as a foundation before any AI strategy can work
• How the Agentic Trust Framework from the Cloud Security Alliance applies zero trust principles to AI agents and why it gives security leaders a structured way to govern agent behavior, permissions, and incident response
• Why constraints on AI agents are not a slowdown but rocket fuel, enabling better performance, fewer hallucinations, and a smaller blast radius when something goes wrong
• Why the taxonomy problem in AI security is more urgent than most people realize and why the industry cannot build effective frameworks until it agrees on what to call things
• How the zero day vulnerability landscape is forecast to explode and why the only realistic defense is AI-powered behavioral anomaly detection that does not wait for a patch
• Why the shared responsibility matrix concept from cloud adoption needs an equivalent for AI and why the industry is currently filling that gap with applied logic rather than defined standards
• Why an agentic SOC is not just an exciting idea but a practical necessity as human response timelines become incompatible with the speed of AI-powered attacks

In This Episode

Shannon opens with a position that cuts through most of the debate around AI adoption timelines: organizations can either go all in on AI with a security-first approach and be positioned to outperform, or they can wait and risk falling behind in ways that become existential. She frames the risk symmetrically, insecure AI adoption is roughly as dangerous as avoiding it entirely, which is why the starting point she returns to throughout the conversation is the foundation. The 85 percent rule, five CIS controls covering asset inventory, vulnerability management, and privileged account management, still mitigates the vast majority of how organizations get compromised. If that foundation is weak, entering the AI era from that starting point creates compounding exposure that no amount of advanced tooling can fully compensate for.

The agentic AI governance thread is where Shannon brings her most structured thinking. She references the Agentic Trust Framework developed by Josh Woodruff and published through the Cloud Security Alliance as the clearest articulation she has seen of how to apply zero trust principles to AI agents. The framework covers identity, behavior, data governance, segmentation, and incident response, and it maps cleanly to a progression model she describes as treating agents like employees: interns get read-only access, they earn expanded permissions through demonstrated performance, and a principal agent going rogue is immediately an all hands on deck situation. Her insight on constraints lands as one of the most quotable moments in the episode. Constraints on agents are not security friction. They are rocket fuel. They reduce hallucination, sharpen purpose, and contain the damage when something inevitably goes sideways.

The conversation closes on the zero day problem, which Shannon frames as the most structurally urgent challenge facing security teams right now. AI is enabling vulnerability discovery and exploitation at rates that make traditional patch timelines obsolete. By the time a patch exists, the exploit is already in the wild. The only realistic defense, she argues, is behavioral anomaly detection powered by machine learning that does not wait for a signature, a patch, or a human analyst to catch up. She connects this to the broader vision of an agentic SOC, where investigations that currently take hours or days compress into minutes, and where the speed mismatch between attack and response is finally addressed not by hiring more analysts but by deploying agents that can operate at the same velocity as the threat.

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Guest Introduction

Barninder Khurana is the Chief Information Officer at Patriot Growth Insurance Services, a full service national insurance agency operating across 29 states with approximately 2,100 employees and 160 locations, ranked as a top 25 insurance agency in the United States. Three months into his CIO role at the time of recording, Barninder brings a career that started in 1997 with a single phone call to his father in India, a decision made without spreadsheets, pros and cons lists, or GPT searches, that set him on a path in computer science he has not looked back from since. His perspective on AI, technology leadership, and human development is grounded in decades of practical experience and sharpened by the conversations he is having right now, including a recent talk at NYU where computer science juniors and seniors asked him the question every technologist is wrestling with: what do we do now?

Here's a Glimpse of What You'll Learn

• Why Barninder's first rule of navigating AI adoption is to start with the business problem and work backward, and why CIOs who start with the technology will always end up distracted
• Why signing a five year contract with any security tool right now is doing your organization a disservice regardless of how good that tool looks today
• How AI has completely eliminated a ten year old insurance industry problem around manual application intake that intelligent OCR could never fully solve
• Why the people in your organization are the ones who hold the context that AI cannot generate on its own, and why upskilling them is the most durable competitive advantage available
• How Barninder compressed three weeks of resume screening work into 45 minutes and why the most important judgment call still sat entirely with him
• What he told NYU computer science students whose world was shifting underneath them and why continuous learning remains the one principle that has not changed across a century of technological disruption
• Why security is not a single solution but a multi-layered system, and why the physical and digital versions of that principle are more similar than most people realize
• Why voice authentication at banks was always a bad idea and how AI-powered voice cloning has now made that exact vulnerability fully exploitable

In This Episode

Barninder opens with a principle that sounds simple but cuts through most of the noise around AI adoption in enterprise technology: start with the business problem. Not the product, not the trend, not the board's excitement about a new buzzword. The problem. In a market where a hundred new AI tools appear daily and every vendor claims to be the complete solution, that discipline is what separates CIOs who build durable programs from those who spend years chasing distractions. His security philosophy follows the same logic. Security is not a single solution. It is a layered system, fence, door, lock, camera, interior detection, and the digital version maps directly to that physical model. The tools need to work together and they need to be continuously reassessed because the attack vectors are constantly shifting in ways that a five year contract cannot anticipate.

The insurance industry example he brings is one of the clearest demonstrations in this episode of how AI is solving problems that previous technology simply could not. For a decade, the challenge of hand coding insurance applications into systems produced a partial solution in intelligent OCR that worked only when the form template stayed static. The moment the template changed, the solution broke. AI-powered document intake tools have now made that problem disappear entirely, with configurable accuracy thresholds and optional human review built in. That shift, from a fragile solution to a resilient one, is the model Barninder applies across every technology decision he makes.

The conversation closes with a perspective on people and disruption that is honest about the fear and clear about the path forward. Disruption is real, it has always happened, and it will not stop. The buggy drivers were displaced by railways. The handmade watch market shrank and then became premium. The cycle repeats. What does not change is the advantage held by people who keep learning. Barninder makes this concrete in the most literal way possible, demonstrating that three weeks of resume screening work now takes 45 minutes with the right script and the right tools. But the judgment call at the end, who is the right person for this team, still belongs entirely to him. That is the balance. AI supercharges the human. It does not replace the context that only the human carries.

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Guest Introduction

Fletus Poston III is the Director of Security and Systems Architecture at 3D Systems Corporation, one of the world's leading additive manufacturers. In his role, he oversees the overall architecture for both the cybersecurity and IT functions, including infrastructure, cloud, and the governance models that tie them together. 3D Systems builds commercial 3D printers from the board level up, produces its own materials including plastics and metal powders, serves the personal healthcare market with surgical guides and aids, and has recently entered the DoD and aerospace space, currently pursuing CMMC Level 2 certification. Beyond his industry role, Fletus is an adjunct professor at Appalachian State University teaching an AI business cybersecurity course, giving him a dual perspective as both a practitioner shaping enterprise architecture and an educator preparing the next generation of security professionals.

Here's a Glimpse of What You'll Learn

• Why AI governance in enterprise environments starts with knowing what SaaS products are doing with your data before the AI button even appears in the interface
• How MCP servers, API gateways, rate limiting, tokenization, and caching are becoming the new vocabulary of AI architecture governance
• Why machine learning and LLMs serve fundamentally different functions and why confusing the two leads to the wrong tool being applied to the wrong problem
• How deepfake voice cloning and AI-assisted identity fraud are already being weaponized in hiring processes, wire transfers, and social engineering at scale
• Why the energy infrastructure challenge is one of the most underappreciated constraints on AI development and what mobile and space-based data centers mean for the future
• How to create a challenge phrase system that defeats deepfake voice and video calls in both personal and professional contexts
• Why the acceleration of AI model capability is now measured in days rather than months and what that means for governance frameworks trying to keep pace
• Why human safety must remain the first principle in any security architecture and why slowing down by three seconds is still some of the best advice in the field

In This Episode

Fletus opens from a vantage point that most security leaders do not occupy simultaneously: practitioner, architect, educator, and manufacturer all at once. His perspective on AI governance is grounded not in abstract frameworks but in the operational reality of a company that builds printers, produces materials, serves surgical teams, and is now entering the DoD supply chain. In that context, the question of where your data goes when a SaaS product adds a new AI button is not theoretical. It is a compliance and contractual issue that most organizations have not yet accounted for, and Fletus is among the clearest voices in the industry on why that needs to change. He draws a direct line from API gateway concepts that security teams have understood for years to the new vocabulary of AI governance: tokenization, rate limiting, caching, MCP servers, and hybrid model decisions that now sit at the center of every serious enterprise AI conversation.

The machine learning versus LLM distinction lands differently coming from someone who has been teaching it and living it. Fletus explains that machine learning handles normalization and data analytics, the backbone of every security tool since the early days of cloud adoption. LLMs handle language temperature checks, learning the ambiguity and context of how humans actually communicate. The two are not interchangeable, and organizations that treat them as the same thing will deploy the wrong tool in the wrong place and wonder why they got the wrong result. He pairs this with a candid look at the hardware shift happening in parallel, where the processing power once requiring data centers is now sitting in M series laptops and NPU-equipped devices, bringing AI back to the edge in ways that change both capability and attack surface simultaneously.

The deepfake and identity fraud section of this episode is among the most practically urgent content on the podcast this year. Fletus walks through how North Korean actors embedded themselves in remote workforces using AI-assisted personas, how a deepfake video board meeting in Hong Kong led to an approximately 32 million dollar wire transfer, and why current HR systems and ATS platforms have no reliable way to verify human identity in a world where AI can generate resumes, conduct screening calls, and clone voices at scale. His countermeasures are low-tech and effective: challenge phrases that no AI can answer correctly, geolocation-specific questions that test genuine local knowledge, and the simple physical act of standing up and taking a breath before responding to any urgent financial request. In a landscape of increasingly sophisticated threats, the three-second pause remains one of the most powerful defenses available.

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Guest Introduction

Chris Campbell is the CIO at DeVry University, a career-aligned institution focused on delivering education in high-demand technology fields that translates directly into workforce-ready skills. In his role, Chris leads technology, cybersecurity, and digital innovation across the university, with a current focus on integrating AI into both operations and curriculum in ways that prepare working adult students for the jobs they are already heading into. DeVry has made a public commitment to embed AI literacy into every program and every course regardless of discipline, and Chris is the technology leader driving that commitment from the inside out.

Here's a Glimpse of What You'll Learn

• Why DeVry made a formal commitment to embed AI literacy into every program and course regardless of field of study and what that looks like in practice
• Why Chris calls them durable skills rather than soft skills and why critical thinking, problem solving, and human collaboration are the career-long differentiators that AI cannot replace
• How DeVry created an internal AI Labs function to manage prioritization, ROI, and the scaling of AI initiatives without losing focus on student outcomes
• Why the intersection of quantum computing and AI is the one development that concerns Chris most as a security leader and what quantum-resistant encryption means right now
• How DeVry uses AI on both sides of the academic equation, helping students build stronger outputs and helping faculty assess work more effectively while maintaining academic integrity
• Why the power users of AI treat it like an employee rather than a tool and why that distinction determines whether AI delivers lasting value
• Why vibe coding and other AI-assisted development shortcuts still require a foundation of architectural thinking and why fundamentals matter more now not less
• How cybersecurity education is shifting away from manual monitoring toward systems thinking, threat understanding, and working alongside automated tools

In This Episode

Chris opens with a position that should be the default for every higher education institution but still is not: if students are walking into an AI-influenced workforce, then keeping AI out of the classroom is not protecting academic integrity, it is leaving students unprepared. DeVry has gone further than most by making a formal public commitment to embed AI literacy across every program, from accounting to software engineering, not as a standalone course but as a thread running through everything. The framing matters too. Chris does not talk about AI replacing work. He talks about AI redefining it, and that distinction shapes every decision his team makes about how students learn, how faculty teach, and how the university itself operates.

The internal structure Chris has built is worth noting. Rather than letting AI initiatives proliferate without direction, DeVry stood up an organization called AI Labs that routes every AI initiative through a single prioritization and ROI framework. That discipline has allowed them to evaluate tools seriously, adopt what works, and avoid the trap of chasing every new product that claims to be AI-powered. On the security side, Chris draws a sharp distinction between machine learning applied purposefully in products like Darktrace and Abnormal versus traditional security products with an LLM bolted on. He describes the emerging dynamic as an LLM war, where the organization is putting AI in on one side and the threat actors are putting AI in on the other, and the organizations that do not deploy deliberately will find themselves on the losing end of that exchange.

The conversation about durable skills is where Chris brings his most forward-looking thinking. He rejects the term soft skills precisely because it undersells what these capabilities are worth in an AI-powered world. Critical thinking, problem solving, the ability to articulate how you arrived at a conclusion, and the ability to collaborate with both human and agentic workers are the skills that will carry people across their entire career arc regardless of what the technology landscape looks like in five or ten years. DeVry builds these into every level of the curriculum, from certificates through bachelor's degrees, because the institution's defining purpose is relevance. What they teach must align with where the workforce is going, not where it was.

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Guest Introduction

Amit Basu serves as both CIO and CISO at International Seaways, one of the world's largest publicly traded tanker companies, listed on the New York Stock Exchange under ticker INSW and headquartered in New York City. The company owns and operates 75 large ocean going tankers that transport crude oil and petroleum products across major global routes. In his dual role, Amit is responsible for the digital infrastructure and cybersecurity protecting both onshore operations and a highly distributed fleet at sea, an environment that includes satellite connectivity, automated navigation systems, cloud-connected operational technology, and crews of 15 to 20 people with no dedicated IT expertise on board. His work sits at the intersection of maritime operations, OT security, AI governance, and geopolitical risk in ways that few technology leaders anywhere in the world can match.

Here's a Glimpse of What You'll Learn

• Why 90 percent of global trade moves by sea and what that means when ships become cyber targets in a geopolitical conflict
• How modern ships have evolved from isolated mechanical vessels into fully connected digital platforms and why that transformation has made them attractive targets for threat actors
• Why AI-powered deepfake voice and video calls represent a particularly dangerous new social engineering threat in maritime environments where crew members are trained to follow commands from senior officers
• How machine learning-based behavioral anomaly detection is being deployed on ships to identify threats in environments with no onsite IT expertise
• Why third-party AI risk is one of the most underexamined exposures organizations face, even when they have not adopted AI themselves
• Why Amit believes the industry has moved past the experimentation phase and is now in an accountability phase where AI must be treated as a production system
• How AI will reshape software development roles and what that means for the next generation of developers entering the workforce
• Why Amit believes AI may ultimately have a greater impact on human civilization than fire or electricity

In This Episode

Amit opens with a framing that most cybersecurity conversations miss entirely. Ninety percent of global trade moves by sea. Every time something is ordered online, every time a gas station charges more per gallon, every time a supermarket shelf goes empty, a ship is almost certainly part of the reason. That context matters because it explains why maritime infrastructure has become an increasingly attractive target for threat actors operating during geopolitical conflicts. Ships that were once isolated mechanical vessels are now connected digital platforms running satellite communications, automated navigation, cloud-connected operational systems, and remote diagnostics, all managed by crews of 15 to 20 people who are expert sailors, not IT professionals. That combination of high value and low IT coverage makes them, in Amit's words, a sitting duck.

The AI threat discussion takes a dimension here that most enterprise security conversations do not reach. Amit describes the challenge of deepfake voice and video calls in a maritime environment where the hierarchy functions almost like a military chain of command. If a crew member at sea receives what appears to be a video call from the company's CEO giving an instruction or redirecting the ship, the cultural expectation is compliance. That social engineering vector, powered by AI that can convincingly clone voice and appearance, is one of the most difficult threats to defend against because it exploits human deference rather than technical vulnerability. Alongside this, sophisticated polymorphic malware is now evading even advanced endpoint solutions, reinforcing why machine learning-based behavioral anomaly detection is the right tool for shipboard environments where traditional signature-based tools cannot keep pace.

Amit frames AI governance with a clarity that reflects both his dual role and his experience operating in a highly regulated, globally distributed environment. He distinguishes between the experimentation phase, which he believes is over, and the accountability phase, which has arrived. Boards and executives are no longer asking when the pilot will be ready. They are asking who is accountable for the outcome. That shift demands that CIOs and CISOs move from innovation framing to production framing, with real governance, real policies, and real human oversight baked in. He also raises a third-party AI risk dimension that deserves far more attention than it currently gets: even organizations that have not deployed AI internally are already having their data processed by AI through the vendors, insurers, legal firms, and supply chain partners they rely on every day.

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Guest Introduction

Alex Dalay is the CISO at IDB Bank, a New York-headquartered commercial, private banking, and broker dealer institution with more than 70 years of history. As the security leader of a financial institution that sits squarely in the crosshairs of modern threat actors, Alex brings a perspective grounded in operational reality rather than theoretical frameworks. His approach to security leadership strips away the noise and returns consistently to the fundamentals: know what you have, know who has access to it, and build everything else from there.

Here's a Glimpse of What You'll Learn

• Why asset inventory and identity management are the two foundational elements every security program must get right before any advanced tool can be effective
• How AI has changed offensive security by enabling attackers to evaluate and pivot off responses in real time, a capability that previously required human judgment and gave defenders a meaningful edge
• Why the window between vulnerability disclosure and active exploitation has compressed to near real time and what that demands from security teams right now
• How contextual vulnerability scoring differs from out-of-the-box ratings and why a critical vulnerability in one environment may not be critical in yours
• Why social engineering and credential theft remain the most reliable attack paths and how AI-powered behavioral detection is changing the defender's ability to respond
• Why the race to AGI carries geopolitical stakes comparable to the nuclear arms race and what energy infrastructure has to do with who gets there first
• How Alex thinks about the ethical challenge of training AI to be good, not just intelligent, and why guardrails alone are not sufficient
• What Alex told his 10-year-old son when asked about what jobs will look like by the time he graduates college

In This Episode

Alex opens with a perspective that cuts through the noise immediately: security does not need to be complicated, and the organizations that struggle most are usually the ones that skipped the basics in pursuit of advanced capabilities. Asset inventory and identity management are unglamorous but they are the foundation everything else is built on. If you do not know what is in your environment and who has access to it, no tool, AI-powered or otherwise, will save you. That philosophy of fundamentals-first shapes how he approaches the role of CISO at a financial institution that faces a significantly higher volume of attacks than most industries simply because money is involved.

The AI conversation takes a sharp turn toward the offensive side of the ledger. Alex identifies the most consequential change AI has made to the threat landscape as the ability to evaluate responses in real time during an attack. Historically, automated tools ran scripts and moved on when something failed. Human attackers could pivot off unexpected responses. Now AI can do both, at machine speed. That shift has compressed the window between vulnerability disclosure and active exploitation to near real time in many cases, fundamentally changing how urgently defenders must act. He also draws an important distinction that often gets lost in the noise: a critical vulnerability rating from a vendor like Microsoft assumes the worst-case configuration. Whether it is actually critical in your specific environment requires human and increasingly AI-assisted contextual analysis before you drop everything to patch it.

Alex closes with a wide-angle view of where AI is taking both the profession and society. He draws a comparison to the nuclear arms race, arguing that whichever nation cracks AGI first will hold a form of leverage that reshapes global power. He connects that to an underappreciated dependency: energy. Without the infrastructure to power the data centers that run AI at scale, the United States risks falling behind adversaries who face fewer environmental or political constraints on energy expansion. On the ethical side, he raises a point that goes beyond guardrails. We are racing to make AI intelligent without taking the time to teach it to be good, and the consequences of that gap may be the most important and least discussed challenge in the entire AI conversation.

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Guest Introduction

Laurel Cipriani returns to the Cyber Business Podcast for a second conversation that goes deeper and broader than the first. As CIO at AffirmedRX, a transparent pharmacy benefits management company and public benefit corporation legally obligated to put patients ahead of profits, Laurel brings a background unlike almost any other CIO in the industry. She trained in psychology, became a registered nurse, spent years in health administration and clinical quality, and arrived in IT through a path that has given her a perspective on people, culture, and human-centered technology that is genuinely rare at the executive level. She is also an active member of the Digital Economist think tank in Washington DC and is joining the World Technology Congress, a Switzerland-based international think tank, as this episode records.

Here's a Glimpse of What You'll Learn

• How Laurel is rolling out a role-based AI strategy at AffirmedRX where tool access, permissions, and accountability are all determined by what each person actually does
• Why she is considering hiring dedicated AI fact checkers and what that says about the current state of AI output reliability in high-stakes environments
• What the representation gap for women in IT leadership actually looks like from the inside and why culture fit may be more important than credentials in closing it
• How AI is currently reinforcing gender bias through scraped training data and what that means for the next generation of models
• Why Laurel believes AI could eventually help solve the root causes of gender inequality if developed and governed thoughtfully
• How the anonymity of the internet has amplified harmful behavior and why removing it may be more beneficial than most people are willing to admit
• What it means to lead a technology team with compassion as a core value and why that quality is becoming more important as AI takes over more execution work
• Why Laurel believes the most important question for this generation is not whether to use AI but how to use it without losing what makes us human

In This Episode

Laurel opens this return visit with an origin story that sets the tone for everything that follows. From aspiring grief therapist to floor nurse to health informaticist to CIO of a public benefit corporation, her path into technology was never linear and never conventional. What runs through all of it is a single thread: a desire to help people and a belief that technology is most powerful when it is built around human needs rather than the other way around. That philosophy is now embedded in how she is building the AI strategy at AffirmedRX, where every steward in the company will have a clearly defined set of tools, permissions, and accountability structures tied directly to their role. No one gets unfettered access. No output goes unreviewed. And no AI system will ever make a decision without a human signing off.

The conversation on women in IT leadership is honest and specific in ways that broader industry discussions rarely are. Laurel notes that virtually every person on her own team is male, not by design but by the reality of a candidate pipeline that still skews heavily toward men. Her response is not to lower the bar but to raise the profile of culture as the primary filter in hiring, something AffirmedRX does formally through a culture screening call before any other evaluation takes place. She makes the case that as AI raises the floor on individual capability, the differentiator between good teams and great ones will increasingly be how people work together, not what any individual can produce alone. That shift, she argues, naturally favors the holistic, relationship-oriented thinking that women have historically been undervalued for bringing to technical roles.

The deepest thread in this episode is the one that connects AI governance to human development in ways that go well beyond the enterprise. Laurel is conducting original research through the Digital Economist on how AI and internet anonymity are amplifying harmful behavior toward women, how gender bias baked into training data is being reinforced at scale in AI models, and what it would take to actually interrupt those cycles rather than just acknowledge them. Her conclusion is not pessimistic. She believes AI, if governed with the same intentionality she is applying at AffirmedRX, could become the most powerful tool ever built for identifying and dismantling the cultural patterns that have kept inequality in place for generations. Getting there requires the same thing everything else in this conversation requires: humans staying in charge, staying accountable, and refusing to let speed become an excuse for carelessness.

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Guest Introduction

Greg McCord is a career security leader operating across two roles simultaneously. As CISO at Lightcast.io, a leading labor market analytics firm, he protects one of the most data-intensive organizations in the workforce intelligence space. As founder and CISO of McCord Keystone Advisory, launched in late 2025, he extends fractional CISO services to small and mid-sized businesses that need executive-level security leadership but cannot sustain a full-time hire. His background spans government, public sector, and private enterprise, and includes time as an Army interrogator at the SERE school for special forces, an experience that informs how he thinks about intelligence, data relevance, and the psychology of adversarial pressure.

Here's a Glimpse of What You'll Learn

• Why Greg argues every CSO must incorporate AI into their daily security lifecycle or risk being left behind by adversaries who already have
• Why adopting AI in a non-attributable way is the most important and underemphasized discipline in enterprise security right now
• How quantum computing threatens to make every encrypted breach dataset collected today readable in the future and what that means for your data strategy
• Why AI frameworks like AIUC-1 and CSA Maestro are becoming critical infrastructure for organizations trying to govern agents, prompts, and LLMs at scale
• How running LLMs locally on hardware rather than in the cloud changes the security calculus for SMBs and enterprises alike
• Why the cloud adoption analogy is the most useful mental model for thinking about where AI governance is headed
• How AI-powered penetration testing and continuous red teaming are changing how organizations find and prioritize vulnerabilities
• Why the right question is not whether to use AI but how to use it without losing positive control of your most sensitive data

In This Episode

Greg opens with a position that is both practical and urgent. Security leaders who choose not to adopt AI are not playing it safe. They are falling behind adversaries who are already deploying it against them. His counsel is specific: adopt AI, but do it in a non-attributable way. The moment confidential data is connected to an uncontrolled AI system, positive control of that data is gone and there is no reliable way to get it back. The traditional tools still matter. The telemetry and signal they provide remains valuable. But they need to be augmented with AI that can act faster, identify patterns earlier, and close the gap between detection and response before attackers achieve their objective inside your environment.

The quantum computing thread is where Greg brings one of the most forward-looking and underappreciated risks in the conversation. Governments and sophisticated threat actors are collecting encrypted breach data today with no current ability to decrypt it. Once quantum computing matures, that changes. Everything collected now becomes readable later. Greg draws on his Army interrogator background to frame it clearly: the goal is for your data to be irrelevant by the time anyone can crack it, but not all of it will be, and the organizations that are not thinking about this now will have no recourse when it arrives. That reality, combined with the convergence of quantum processing and AI training models, is what makes the current moment unlike anything the industry has faced before.

Greg closes with a perspective on frameworks and governance that is both honest about the pace problem and constructive about the path forward. By the time a framework is written and discussed, the technology it describes has already evolved. That is not an argument against frameworks. It is an argument for building continuous feedback loops between practitioners in the field and the people writing the standards. AIUC-1 and CSA Maestro represent serious efforts to govern AI agent behavior, prompt handling, and LLM risk in a structured way. The organizations that engage with those frameworks now, rather than waiting for mandates, will be the ones with the governance foundation in place when the next wave of threats arrives.

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Guest Introduction

Jason Lawrence is the Cybersecurity Director at Yancey Brothers, the oldest Caterpillar dealer in the United States and a company that has been in business since 1914. As the first person to hold this role at the organization, Jason is building the cybersecurity program from the ground up, reporting directly to the CIO. Before joining Yancey Brothers, Jason built a career spanning security operations, identity management, and strategic risk, and he also co-founded Security Reimagined, a firm focused on securing small businesses and communities across Georgia. His approach to cybersecurity is rooted in business outcome thinking, treating cyber defense not as a technology problem but as a revenue protection function.

Here's a Glimpse of What You'll Learn

• Why Jason separates AI into generative AI and machine learning and why that distinction matters more in cybersecurity than anywhere else
• How the OODA Loop framework from military strategy applies directly to cyber defense and why disrupting the attacker's decision cycle is the real objective
• Why non-human identities now outnumber human identities in enterprise environments and what that means for your security posture
• How agentic AI and RAG systems are introducing a new insider threat vector that most organizations are not yet accounting for
• Why AI-powered penetration testing and continuous threat exposure management are changing how organizations prioritize and remediate vulnerabilities
• Why Jason believes cybersecurity is a business problem first and a technology problem second
• How hardening the tools you use to manage your own infrastructure is the most overlooked security priority right now
• Why human imagination remains the one capability AI cannot replicate and why that matters for both attackers and defenders

In This Episode

Jason opens with a framework that reframes how most people think about AI in security. Rather than treating AI as a single category, he separates generative AI from machine learning and assigns each a distinct role. Generative AI helps analysts make sense of massive data volumes quickly, turning raw signals into actionable observations. Machine learning, the kind Darktrace has been applying for well over a decade, automates detection and response in ways that rule-based systems simply cannot match. The real objective, he argues, is not just prevention but disrupting the attacker's OODA loop before they achieve their goal inside your environment. Getting in is not the win for threat actors. What they do after getting in is what matters, and that is where speed of detection and response becomes everything.

The identity conversation is where Jason brings the most urgent and underappreciated insight of the episode. The perimeter is gone. Identities are the new perimeter. And for every human identity in an enterprise, there are now estimated to be up to 144 non-human identities, including devices, data systems, and increasingly, agentic AI and RAG systems that have been granted privileged access to an organization's most sensitive assets. The Stryker breach is the defining example: a compromised Intune instance handed the attacker complete control of the environment. Jason's prescription is direct. Harden the tools you use to manage your infrastructure, roll out MFA everywhere, adopt passkeys, and build a complete identity inventory that accounts for everything in your environment, not just the humans.

Jason closes with a perspective on cybersecurity's role in the business that every security leader should hear. If a user has to stop and think about whether an email is safe, that is a cybersecurity failure because it is pulling that person away from the work that generates revenue. His job, as he frames it, is to make sure the business can do business with as little friction as possible. The department of no has to become the department of know, finding the secure path forward rather than simply blocking the unsafe one. That philosophy, grounded in humble inquiry and genuine understanding of business processes, is what separates security functions that protect the organization from those that simply slow it down.

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Guest Introduction

Laurel Cipriani is the Chief Information Officer at AffirmedRX, a transparent pharmacy benefits management company built on a mission to make medications accessible and affordable for everyone. A clinician by training and a registered nurse originally, Laurel brings a rare combination of frontline healthcare experience, executive technology leadership, and global policy engagement to her role. She joined AffirmedRX in December 2025 and is currently building the company's IT department, data and analytics function, and AI strategy from the ground up at a company that has been operating for approximately four years. Beyond her work at AffirmedRX, Laurel is an active AI ethicist and member of the Digital Economist, a Washington DC-based think tank focused on the intersection of technology, ethics, and global policy. She has represented that organization at the World Economic Forum in Davos and participated on panels at New York Fashion Week through her involvement with the Fashion Fusion Technology Group, an organization working to apply technology to sustainable and circular fashion. Her perspective spans healthcare transparency, responsible AI adoption, data security, and the broader social and economic forces that technology either reinforces or disrupts.

Here's a Glimpse of What You'll Learn

• How AffirmedRX is differentiating itself from the big three pharmacy benefit managers through transparency, patient-centered care, and a model built around proactive patient advocacy
• Why Laurel and the AffirmedRX leadership team are taking a deliberately cautious, non-PHI approach to AI adoption while building toward broader patient care applications
• What it means to treat AI as an employee rather than a tool, and why that mindset shift determines whether AI actually delivers value inside an organization
• How quantum computing is changing the threat landscape for healthcare data and why quantum-proof security is already on the AffirmedRX roadmap
• What Laurel experienced at the World Economic Forum in Davos and why she believes you cannot make global change if you are not willing to push through the discomfort of being in the room
• How blockchain technology is being explored to bring ethical accountability and supply chain transparency to the fashion industry
• Why Klarna's aggressive AI agent rollout serves as a cautionary tale for any organization tempted to replace human judgment with automation before the technology is ready
• The connection between fast fashion, economic inequality, and the misaligned incentives that Laurel argues are at the root of many of today's most urgent systemic problems

In This Episode

Laurel opens with a clear-eyed description of what AffirmedRX is attempting to do in one of the most entrenched and resistant markets in American healthcare. The big three pharmacy benefit managers have decades of history, established relationships, and enormous switching costs working in their favor. AffirmedRX is betting that transparency, outcomes, and a genuinely patient-first model through its Patient Care Advocates will eventually make the choice obvious for employers. Laurel is direct about the challenge: even people who love the mission in writing hesitate to put their employees through the disruption of changing plans. The company's answer is to let results do the talking, including a white paper in progress at the time of recording detailing the outcomes they have already achieved.

The conversation around AI is where Laurel's dual identity as practitioner and ethicist comes through most clearly. AffirmedRX is using AI, but strictly for internal business process optimization and not yet for anything that touches protected health information. Every recommendation made by AI requires a human to sign off. Pharmacists are designing the models and reviewing the outputs. That discipline is not timidity. It is the product of a CIO who understands that in healthcare, the cost of getting AI wrong is not just financial. It is human. Laurel also introduces a goal she has set for the entire organization: every steward at AffirmedRX should be able to speak confidently about the responsible use of AI in their own role by the end of the year.

The Davos segment brings an unexpected and unusually candid thread to the conversation. Laurel describes arriving at the World Economic Forum with what she calls a naive impression that this was where the world's problems get solved, and encountering something far more complicated. Billboards targeting attendees, luxury fashion as social currency, and a pervasive sense of conflict between the forum's stated ideals and its visible reality. She dealt with it by asking every stranger she met whether they felt the same discomfort. The answer was universally yes. Her conclusion: you cannot make global change if you are not willing to be in the room, even when the room makes you uncomfortable. That philosophy connects directly to the work she is doing at AffirmedRX, at the think tank, and in the fashion sustainability space.

The episode closes with a wide-ranging discussion about the relationship between technology, economic inequality, and systemic change. Laurel draws a line from fast fashion's hidden costs to the misaligned incentives that keep people economically disadvantaged, and frames AI as a potential equalizer if it develops in time and in the right direction. Her argument is not that technology will solve everything. It is that the people who care enough to show up, do the unglamorous work, and push for change from inside the system are the ones who have the best chance of actually moving it.

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Guest Introduction

Sinan Al Taie is the Cybersecurity Manager at Master Electronics, a leading global authorized distributor of electronic components with more than half a century of history as a family owned business headquartered in Phoenix, Arizona. His path into cybersecurity is one built from firsthand experience, having transitioned into the field after being hacked himself while working as a database engineer with the United Nations and USAID missions. That personal encounter with a breach sparked a pursuit of professional development through Northeastern Illinois University and hands-on penetration testing work before he joined Master Electronics as a cybersecurity analyst. He grew with the company into his current leadership role, gaining end-to-end exposure to building and evolving a full security posture from the ground up. Today Sinan operates at the intersection of threat intelligence, agentic AI defense strategy, and organizational security architecture, bringing both the practitioner's instinct and the strategist's perspective to one of the most rapidly shifting threat landscapes in recent memory.

Here's a Glimpse of What You'll Learn

• Why AI introduces two distinct and dangerous attack paths that security teams must plan for separately
• How agentic AI defense differs from simply adding another tool to your security stack
• Why attack timelines have compressed from nearly 200 minutes to as few as 77 seconds and what that means for human defenders
• The difference between machine learning applied correctly in security products versus LLMs bolted onto legacy tools
• Why social engineering remains the most persistent and difficult threat to eliminate regardless of how advanced your tools become
• How the concept of detection in depth complements the traditional defense in depth model
• Why subject matter experts will not be replaced by AI but will need to develop managerial and orchestration skills to stay competitive
• What responsible AI inclusion looks like for small and medium businesses that cannot deploy enterprise-level security budgets

In This Episode

Sinan brings a framework to the conversation that cuts through the noise surrounding AI in cybersecurity. He identifies two distinct attack paths organizations are now facing simultaneously: attacks on AI agents, where the autonomous nature of those agents amplifies the speed and scale of damage when something goes wrong, and attacks by agents, where threat actors use AI to generate polymorphic malware, automate entire ransomware kill chains, and launch phishing campaigns sophisticated enough that grammar errors are no longer a reliable tell. The compression of attack timelines from 197 minutes in earlier incidents down to 77 seconds in late 2025 makes clear that human defenders operating alone cannot keep pace.

His response to that reality is not to simply add more tools. Sinan introduces the concept of agentic cyber defense, deploying autonomous agents that can reason, investigate, and act alongside security teams in parallel with traditional infrastructure. These agents are not a replacement for the existing security posture but an additional intelligence layer capable of detecting the micro-processes and behavioral anomalies that traditional tools are not designed to catch. He pairs this with his own framework of detection in depth, a complement to the established defense in depth model, where each layer of the security stack carries its own detection and response capability rather than relying on perimeter defense to carry the full load.

Sinan is direct that there is no silver bullet and no environment where the human element can be fully removed. Social engineering remains the most reliable entry point for threat actors precisely because it bypasses technology entirely. His answer is wide-eyed inclusion, deploying AI with minimum permissions, rigorous review processes, and a clear understanding of what each tool can and cannot do. Even smaller organizations can harden their posture meaningfully by choosing endpoint and security tools that incorporate AI features without needing enterprise-scale budgets to do it.

He closes with a forward-looking take on the profession itself. AI will not take jobs, but people who know how to use AI will replace those who do not. The skill set shifting across security and IT is moving from hands-on execution toward orchestration, directing AI agents the way a manager directs a team, reviewing outputs, catching errors, and making judgment calls that autonomous systems are not yet equipped to handle. The human firewall still matters. What changes is where human attention is most valuable and how professionals need to position themselves to lead alongside the tools rather than behind them.

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Guest Introduction

Brian Younger is the Chief Information Officer at Liberty Dental Plan of Oklahoma, the largest privately held dental benefits administrator in the United States. With nearly 30 years of experience in IT, Younger has built a career that spans desktop support, network infrastructure, information security, ITSM operational excellence, and executive leadership. Before joining Liberty, he spent a decade working in Medicaid IT for the state of Oklahoma, giving him a deep understanding of regulated healthcare environments from both the public and private sector sides. At Liberty, which serves approximately 8 million members nationwide across Medicare, Medicaid, commercial, and exchange markets, Younger oversees a technology organization that must balance strict compliance requirements, including HiTrust, SOC 2 Type 2, SOC 1 Type 2, and HIPAA, with the need to adopt modern tools and AI-driven capabilities responsibly. His background spans enterprise service management, change management, information security, and IT governance, making him a practitioner who understands both the tactical and strategic dimensions of running IT in a high-stakes, member-focused organization.

Here's a Glimpse of What You'll Learn

• Why IT service management, rooted in the ITIL framework, is essential for reducing downtime and driving accountability across the organization
• How change management through a Change Advisory Board directly reduces outages and improves mean time to resolution
• What the CrowdStrike and SolarWinds incidents reveal about the real cost of poor QA and supply chain risk
• Why governing AI from the start is non-negotiable, especially in healthcare and regulated industries handling protected health information
• How machine learning-based tools like Darktrace differ from LLM-based security products and why that distinction matters
• Why social engineering remains the most reliable attack vector and how AI can serve as an additional detection layer
• How IT leaders can shift from being a department that says no to a function that co-creates value with the business
• Career advice for those entering IT, including why understanding your destination early shapes the certifications and path you should pursue

In This Episode

Brian Younger brings a grounded perspective on IT service management, opening with a clear case for why change management is not bureaucratic friction but a proven mechanism for limiting downtime. He points to real-world data showing that 80 percent of outages trace back to a bad change and draws a direct line between disciplined change processes and financial protection, illustrating how stopping even a handful of avoidable outages each year can translate into millions of dollars saved for an organization. The CrowdStrike incident serves as a vivid reference point for what happens when QA and change control break down at scale.

The conversation moves into AI governance with notable specificity. Younger explains how Liberty approaches AI adoption through a formal AI governing board that evaluates every new tool for compliance risk, data handling, and architectural integrity. He draws a sharp distinction between products that bolt an LLM onto existing services for market appeal and those that apply machine learning in a contained, purposeful way, citing Darktrace as an example of AI done right in the security context. He is direct about the risk of employees using tools like ChatGPT with sensitive data, noting that once information enters those platforms, ownership and use become unclear, a serious concern in a HiTrust, HIPAA-governed environment.

Younger and host Matthew Connor explore the tension between convenience and security, arriving at a framing that will resonate with anyone managing enterprise IT. Security will always prioritize protection while the rest of the business defaults to ease of use. The job of IT leadership is to find the balance that enables the business rather than obstructs it, offering governance as a feature rather than a gate. That philosophy runs through Younger's broader view of IT: a non-revenue-producing department that no one in the organization can operate without, and one that earns its seat by co-creating value rather than holding the line on hardware.

For those considering a career in IT, Younger offers advice that is both practical and forward-looking. He encourages early-career professionals to look past the help desk and identify their target specialty before choosing certifications, comparing the IT landscape to medicine, where a general practitioner and a specialist require fundamentally different training paths. He acknowledges the anxiety around AI displacing IT jobs but reframes it as an argument for staying curious, specializing deliberately, and understanding that the people who will thrive are the ones who know how to direct and govern the tools, not just use them.

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Guest Introduction Mark Bojeun serves as Chief Information Officer at Seward County Community College in southwest Kansas. In addition to leading the institution's technology strategy, he is also the author of Awakening Leadership: The Journey to Conscious Influence, a book focused on leadership awareness, personal growth, and the development of stronger organizational cultures. His career blends higher education technology leadership with a deep interest in leadership psychology and human development.

In this episode of The Cyber Business Podcast, Mark discusses how leadership awareness shapes technology teams, how community colleges are evolving through digital transformation, and why modern CIOs must balance technical strategy with personal influence. The conversation explores how leadership mindset, culture, and communication determine whether technology initiatives succeed or stall.

Here's a Glimpse of What You'll Learn * How community colleges are evolving their technology infrastructure to support modern learning environments * Why leadership awareness is a critical skill for CIOs and IT executives * How personal development impacts technology leadership and decision making * Why communication and influence are often more important than technical authority * How higher education institutions balance innovation with limited resources * Why strong leadership culture improves the success of IT initiatives * The connection between conscious leadership and long term organizational impact

In This Episode Mark Bojeun explains how community colleges are experiencing rapid technological change as digital learning environments expand and student expectations continue to evolve. As CIO of Seward County Community College, he describes how smaller institutions must often innovate creatively while operating with limited resources. Technology leaders in higher education must balance modernization with financial realities while still delivering reliable systems for students, faculty, and staff.

Mark also highlights how leadership perspective directly shapes the success of technology initiatives. Many IT projects fail not because of technical issues but because of communication gaps, lack of alignment, or leadership blind spots. His work and writing focus on helping leaders develop stronger awareness of how their actions influence teams and organizational outcomes.

The conversation also explores Mark's book Awakening Leadership: The Journey to Conscious Influence. He explains that leadership development begins with understanding personal behavior patterns, communication styles, and how leaders affect the people around them. Technology leaders who develop this awareness often build stronger teams, encourage collaboration, and achieve more consistent results.

Mark's perspective highlights a growing shift in the CIO role. Modern technology leaders are no longer defined solely by infrastructure knowledge or system architecture. Instead, the most effective CIOs combine technical expertise with emotional intelligence, communication skills, and a clear leadership philosophy.

Sponsor for this episode...

This episode is brought to you by CyberLynx. CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service. The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web. Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied. To learn more, visit https://cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.

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Guest Introduction Shannon Thomas serves as Chief Information Officer at Mitchell Hamline School of Law in Saint Paul, Minnesota, one of the largest independent law schools in the United States. In addition to leading IT strategy and execution, she is completing her dissertation focused on women in IT and operates a leadership focused LLC. Her work centers on the intersection of technology, culture, leadership, and human behavior, with a particular emphasis on how bias, allyship, and organizational systems shape the future of the IT workforce.

Here's a Glimpse of What You'll Learn * Why microaggressions still impact women in technology careers * How mental load at home influences retention in demanding IT roles * What allyship looks like in real workplace scenarios * Why leadership should focus on managing people, not positions * How unconscious bias subtly shapes workplace dynamics * The connection between culture, media, and leadership expectations * Why flexibility increases both productivity and loyalty * How inclusive leadership strengthens retention and performance

In This Episode Shannon Thomas explains how systemic and cultural factors continue to shape the experience of women in IT. She discusses how women are often dissuaded from entering technology early in their academic journeys and how microaggressions persist even at senior leadership levels. From vendors directing technical questions to male subordinates to assumptions about who makes final decisions, she provides concrete examples of how bias still manifests in everyday interactions.

The conversation explores the concept of mental load and how it disproportionately affects women in demanding technology roles. Shannon describes how cybersecurity and IT leadership positions rarely pause, while family responsibilities also remain constant. She argues that retention challenges are not simply about technical capability, but about how organizations structure flexibility, policy, and leadership expectations.

Allyship emerges as a central theme. Shannon emphasizes that real progress requires colleagues to redirect conversations, correct behavior, and actively support women in decision making spaces. She explains that meaningful change does not always require confrontation, but it does require awareness and intentional redirection.

The discussion ultimately reframes the issue as a human leadership challenge rather than a gender specific one. Shannon makes the case that organizations perform better when leaders treat employees as whole people. Flexibility, empathy, and accountability create stronger cultures, improve retention, and allow diverse talent to thrive in high demand technical environments.

Sponsor for this episode...

This episode is brought to you by CyberLynx

CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service. The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web. Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied. To learn more, visit https://cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.

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Guest Introduction Vikas Sachdeva serves as Chief Information Officer at HealthDrive Corporation, a healthcare organization delivering care to patients in long term care facilities across more than 20 states and over 4,000 facilities. With prior leadership roles spanning financial services, retail, AI driven digital engineering, and healthcare, Vikas has built a career focused on digital transformation that drives measurable business outcomes. At HealthDrive, his role centers on enabling clinicians with the right technologies, embedding responsible AI practices, strengthening security posture, and aligning innovation directly with improved patient care and operational performance.

Here's a Glimpse of What You'll Learn * How AI powered ambient listening and clinical assistance tools are augmenting providers in long term care settings * Why responsible AI principles such as transparency, fairness, accountability, and human oversight are essential in healthcare * How security and AI must evolve together to address protected health information risks * Why AI should augment human workflows rather than replace employees * How involving resistant stakeholders early turns them into champions of change * Why transformation must start with business outcomes, not technology hype * How data driven proof points reduce fear around automation initiatives

In This Episode Vikas Sachdeva explains how HealthDrive leverages innovation to improve care delivery for underserved populations in long term care facilities. AI tools assist clinicians through ambient note capture, diagnosis support, and treatment guidance, allowing providers to focus more fully on patient interaction. He emphasizes that AI must remain augmentative rather than substitutive, particularly in healthcare where trust, ethics, and human accountability are foundational.

Security plays a parallel role in the transformation. Vikas outlines the importance of responsible AI, especially when working with protected health information. He discusses transparency, bias mitigation, reliability, and human oversight as non negotiable guardrails when deploying AI systems. He also addresses the reality that adversaries are leveraging AI as well, making automation and proactive security measures essential to stay competitive.

A major theme of the discussion centers on change management. Vikas shares a practical example of introducing intelligent document processing to automate unstructured data conversion. Initial resistance focused on trust and error rates, but by involving stakeholders early and comparing AI performance to existing human error rates, confidence grew. Error rates dropped from 17 percent to 4 percent, demonstrating measurable improvement rather than theoretical promise.

Throughout the episode, Vikas reinforces a consistent philosophy. Innovation is not about chasing trends. It is about identifying business outcomes first, then selecting the right technology to support them. AI becomes powerful when aligned with mission, patient care, operational efficiency, and employee empowerment.

Sponsor for this episode...

This episode is brought to you by CyberLynx.

CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service. The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web. Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied. To learn more, visit https://cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.

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Guest Introduction Steve Orrin serves as Chief Technology Officer and Senior Principal Engineer at Intel Federal, where he operates at the intersection of advanced computing, cybersecurity, and national security missions. In his role, Steve works closely with U.S. federal agencies and the Defense Industrial Base to translate mission requirements into hardware, firmware, and software capabilities that can operate at massive scale and under elevated security demands. He also feeds those real world requirements back into Intel's product and research teams, helping shape future platforms that support government, critical infrastructure, and highly regulated industries. His background places him in a unique position to explain how technologies pioneered for government use often become the next standards adopted across the commercial sector.

Here's a Glimpse of What You'll Learn * Why federal government requirements often predict future commercial security standards * How AI and cybersecurity must be addressed across the full lifecycle * Where AI delivers real value in security operations versus where expectations fall short * What confidential computing solves and why data in use is the next security frontier * How post quantum cryptography timelines are being driven by government mandates * Why hardware based security controls matter for cloud, edge, and mission systems * How memory safe technologies can eliminate entire classes of cyber attacks

In This Episode Steve explains his role at Intel Federal as a three part function. He helps government agencies adopt the right technologies for their missions, translates those requirements back to Intel's internal product and engineering teams, and supports innovation where standard commercial solutions do not fully meet government needs. This two way translation ensures that future platforms align with real world mission and security demands.

The discussion moves into AI and cybersecurity, which Steve frames across three dimensions. Organizations must secure AI systems themselves, use AI responsibly to improve cybersecurity operations, and defend against adversaries that are also leveraging AI. He emphasizes that AI cannot be treated like traditional software. It requires governance, validation, and continuous monitoring across data sourcing, training, tuning, and deployment.

Steve outlines where AI is delivering tangible value today. Rather than detecting entirely new threats in isolation, AI excels at automating repetitive, high volume security tasks. By reducing the operational burden of routine alerts, patching, and triage, AI allows security teams to focus their expertise on higher impact risks and emerging threats.

A key segment of the conversation focuses on confidential computing. Steve explains how protecting data in use closes a long standing security gap that encryption at rest and in transit cannot address. Through trusted execution environments, memory encryption, isolation, and attestation, organizations can protect sensitive workloads even from compromised operating systems or untrusted cloud environments. This capability is especially relevant for AI models, intellectual property, and mission critical workloads deployed across cloud, edge, and disconnected environments.

The episode concludes with a forward looking discussion on post quantum cryptography and secure mission platforms. Steve explains why the threat is not limited to future quantum computers, but to data being harvested and stored today for later decryption. Government driven timelines are accelerating adoption, and commercial industries will benefit from following the same path as compliant products become broadly available.

Sponsor for this Episode This episode is brought to you by CyberLynx. CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service. The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web. Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied. To learn more, visit https://cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.

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Guest Introduction Brett Talmadge served as Chief Information Officer at Nisqually Red Wind Casino during one of the most critical periods in the organization's history. Brought in following a ransomware incident that disrupted operations and exposed long standing technology gaps, Brett was tasked with stabilizing systems, rebuilding trust, and creating a sustainable security and IT foundation. His background spans highly regulated and mission critical environments, including financial services in New York City and work tied to federal defense operations. That experience shaped his disciplined approach to cybersecurity, operational resilience, and leadership communication.

Here's a Glimpse of What You'll Learn * How ransomware incidents expose deeper organizational and governance issues * Why paying ransomware creates long term risk rather than resolution * The importance of defining a clear IT end state before implementing tools * How leadership misunderstanding of IT roles creates security blind spots * Why cybersecurity is an ongoing process, not a finish line * How AI driven security tools reduce noise but still require human oversight * Why communication with executives matters as much as technical controls

In This Episode Brett walks through the reality of stepping into an organization that had recently paid ransomware and was still recovering from operational and cultural fallout. He explains how legacy systems, siloed ownership, and the absence of a long term IT vision created an environment where a single phishing click could cripple the business. Rather than focusing on surface level fixes, Brett prioritized rebuilding structure, visibility, and accountability across systems and teams.

The conversation highlights a recurring challenge faced by many IT leaders: executive teams often view cybersecurity as a state that can be achieved and checked off. Brett pushes back on that assumption, emphasizing that security is an ongoing process shaped by constant threat evolution, user behavior, and organizational entropy. Tools like Darktrace and Varonis provided meaningful visibility and alert quality, but only when paired with trained staff and leadership engagement.

A key theme throughout the episode is communication. Brett shares a pivotal moment when leadership questioned why IT staff needed desks, revealing a fundamental misunderstanding of modern IT roles. That moment underscored why many organizations struggle with security maturity. Without executive clarity on what IT actually does, even strong technical programs can be undervalued or dismantled prematurely.

Sponsor for This Episode This episode is brought to you by CyberLynx. CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service. The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web. Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied. To learn more, visit https://cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.

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Guest Introduction Jess Vachon is a three time CISO, the founder of Vigilant Violet LLC, and the host of the Voices of the Vigilant Podcast. With a career spanning manufacturing, defense, robotics, software, healthcare, and global financial services, Jess brings a uniquely broad perspective to cybersecurity leadership. Her journey reflects a deep commitment to building security programs that balance technical rigor with human centered leadership. Across every role, Jess has focused on developing resilient teams, pragmatic security strategies, and leaders who understand both risk and responsibility.

Here's a Glimpse of What You'll Learn * Why diverse industry experience strengthens security leadership * How human centered leadership improves security outcomes * Where AI helps security teams and where it creates new risk * Why doing the basics well still matters more than new tools * How AI can reduce user friction while improving protection * What reasonable security looks like in an era of nation state threats * Why investing in teams delivers better long term defense

In This Episode Jess Vachon explains how her path to becoming a CISO was shaped by working across multiple industries and building security programs from the ground up. She shares how creating a full security program at a defense manufacturer helped confirm that security leadership was where she could make the greatest impact. That experience also reinforced her belief that hard problems with visible outcomes are the most rewarding.

The conversation explores the role of AI in modern security, with Jess emphasizing that productivity gains should not come at the expense of people. She challenges the idea that AI should simply replace staff and instead argues for using it to increase effectiveness, retain institutional knowledge, and reduce unnecessary friction for employees. Her perspective reframes AI as a tool that supports humans rather than one that sidelines them.

Jess and Matthew also discuss why security tools must be purpose built rather than bolted on with buzzwords. Using real world examples, she explains how machine learning can quietly protect users by understanding behavior and stopping threats before employees even see them. This approach reduces blame, improves trust, and shifts security closer to being invisible but effective.

The episode closes with a powerful leadership discussion shaped by Jess's Marine Corps experience. She shares how military service taught her to lead under pressure, maintain perspective during crises, and focus on outcomes without losing sight of people. That mindset continues to inform how she views risk, response, and the responsibility of modern security leaders.

Sponsor for this episode...

This episode is brought to you by CyberLynx. CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service. The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web. Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied. To learn more, visit https://cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.

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Guest Introduction Kara Schlageter is a cybersecurity executive with a career that bridges human resources, technology, and security leadership. Formerly Deputy CISO at First Citizens Bank, she brings a rare perspective shaped by early consulting experience, large scale transformation work at Bank of America, and deep exposure to identity and access management. Her path into cybersecurity began not with firewalls or endpoints, but with people, culture, and organizational change. Today, Kara is known for advocating a human centered approach to cybersecurity that treats leadership, empathy, and ethics as core security controls.

Here's a Glimpse of What You'll Learn * Why cybersecurity failures are driven more by people than by technology * How an HR background can strengthen security leadership * Why culture and empathy are critical security enablers * How AI should complement human judgment rather than replace it * The ethical risks of AI adoption without governance * Why risk tolerance and values must guide technology decisions * How leadership roles like the CISO are evolving beyond technical expertise

In This Episode Kara Schlageter explains why cybersecurity must be demystified and understood as a human problem first. She challenges the common perception that security is primarily about tools, arguing instead that breaches happen because of human behavior, incentives, and culture. Her background in HR allows her to view cybersecurity through the lens of motivation, trust, and organizational design rather than purely technical controls.

She shares how her career evolved through consulting, identity and access management, and large scale transformation at Bank of America. While helping organizations grow rapidly, Kara learned that hiring decisions, culture, and leadership alignment matter as much as technical skill. That experience shaped her belief that understanding people is a force multiplier in cybersecurity.

The conversation also explores AI and its growing role in both security and leadership. Kara emphasizes that AI is a powerful tool, but one that must be governed carefully. She stresses the importance of transparency, ethical use, and intentional guardrails, especially as organizations rush to adopt AI driven capabilities without fully understanding long term risk.

As the discussion turns toward leadership, Kara outlines how the CISO role is changing. Modern security leaders must communicate risk in business terms, define culture, and align technology decisions with organizational values. Technical expertise still matters, but it is no longer sufficient on its own. The future of cybersecurity leadership belongs to those who can balance innovation with humanity.

Sponsor for this episode...

This episode is brought to you by CyberLynx.

CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service. The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web. Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied. To learn more, visit https://cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.

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Guest Introduction William O'Connell serves as the Information Security Officer at VHC Health, a hospital system based in Arlington, Virginia, just outside Washington, DC. With more than seven years at the organization, O'Connell was brought in to help jump start and mature the healthcare system's cybersecurity program. His background spans network engineering, firewalls, VPNs, and early infrastructure security, giving him a practitioner's perspective on how security has evolved from perimeter defense to continuous risk management. Today, his work focuses on balancing patient care, operational access, and modern security controls in one of the most complex and regulated environments in IT.

Here's a Glimpse of What You'll Learn * Why zero trust should be treated as an ongoing strategy rather than a finished project * How hospital security mirrors physical access control in real world healthcare settings * Where AI adds value in cybersecurity and where it introduces new risks * Why agentic AI still requires strong human oversight * How CISOs should evaluate AI tools in regulated environments like healthcare * The importance of governance and third party risk assessment for AI adoption * Why storytelling matters when communicating security metrics to executive leadership

In This Episode William O'Connell explains that zero trust is often misunderstood as a project with an end date, when in reality it is a guiding security concept that requires continuous improvement. He uses a healthcare analogy to clarify the idea, explaining that hospitals must allow access to many people while still protecting highly sensitive areas. This same principle applies to digital environments where access must be intentional, segmented, and constantly reviewed.

The conversation also explores the role of AI in modern security operations. O'Connell shares how healthcare organizations must carefully assess AI tools to ensure patient data is not exposed or reused in unintended ways. While AI can dramatically improve visibility and response time, he cautions against blindly attaching large language models to every system without understanding the risks, including prompt injection and unintended data exposure.

As the discussion turns to agentic AI, O'Connell highlights both the promise and the concern. Automation can reduce repetitive tasks and improve efficiency, but it also removes traditional learning paths for junior staff and introduces trust challenges when AI is given autonomy. He emphasizes the importance of maintaining a human in the loop and applying zero trust principles even to AI driven systems.

The episode closes with practical leadership insight on reporting and communication. O'Connell stresses that security leaders must translate metrics into stories that resonate with executive teams. Data alone is not enough. Clear narratives tied to business outcomes are what drive understanding, alignment, and investment in cybersecurity initiatives.

Sponsor for this episode...

This episode is brought to you by CyberLynx.

CyberLynx is a complete technology solution provider to ensure your business has the most reliable and professional IT service. The bottom line is we help protect you from cyber attacks, malware attacks, and the dreaded Dark Web. Our professional support includes managed IT services, IT help desk services, cybersecurity services, data backup and recovery, and VoIP services. Our reputable and experienced team, quick response time, and hassle-free process ensures that clients are 100% satisfied. To learn more, visit https://cyberlynx.com, email us at help@cyberlynx.com, or give us a call at 202-996-6600.

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Guest Introduction Dan Meacham serves as Vice President of Cyber and Content Security at Legendary Entertainment, a global film and television production company behind some of the most recognizable franchises in modern media. In his role, Dan is responsible for securing not only traditional enterprise systems, but also the creative content, intellectual property, and complex supply chains that power large scale movie and television production. His work spans cyber defense, digital forensics, vendor risk, and emerging AI driven security models in an industry where collaboration extends far beyond corporate boundaries.

Here's a Glimpse of What You'll Learn * Why securing a movie studio is fundamentally different from securing a traditional enterprise * How content production relies on thousands of external collaborators and temporary environments * The role of digital forensics and watermarking in protecting unreleased media * How sophisticated attackers target individuals through social engineering and custom applications * Why AI driven analytics are essential for threat detection at massive scale * How long term log retention enables rapid decision making during incidents * What shared learning intelligence could mean for the future of security operations

In This Episode Dan Meacham explains how Legendary's business model reshapes cybersecurity strategy. Each film or television project operates like its own company, complete with a unique technology stack, vendor ecosystem, and lifecycle. Security must adapt quickly to environments that appear and disappear over months or years.

He walks through the realities of protecting creative content across the production pipeline. From dailies and post production workflows to global distribution, large media files are constantly replicated, shared, and transformed. Watermarking, stenography, and forensic techniques play a critical role in tracing leaks back to their source.

The conversation highlights how attackers exploit human behavior rather than systems alone. Dan shares real world examples where threat actors built targeted applications to extract photos from personal devices, demonstrating how deeply personal and contextual modern attacks have become.

Dan also outlines how AI and machine learning have long existed in both filmmaking and cybersecurity. Today's challenge is not adopting AI, but governing it across devices, platforms, and supply chains. He introduces the concept of shared learning intelligence as a way to aggregate insights from multiple AI systems without centralizing sensitive data.

The episode closes with a discussion on scale and speed. By retaining over a decade of security logs, Dan's team can quickly identify anomalous behavior and shut down access before damage spreads. AI accelerates analysis, but human accountability remains central to every decision.

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Guest Introduction David Mashburn serves as Chief Information Security Officer at Embry-Riddle Aeronautical University, one of the world's leading institutions focused on aviation, aerospace, and applied engineering. With residential campuses in Florida and Arizona alongside a large global online population, Embry Riddle operates in a highly complex technology and security environment. David oversees cybersecurity across academic, research, and administrative systems, balancing innovation, safety, and operational resilience. His background spans enterprise security, incident response, and leadership roles in both higher education and large scale commercial environments, giving him a pragmatic perspective on how security must enable the mission it protects.

Here's a Glimpse of What You'll Learn * Why higher education security resembles a large scale Zero Trust environment by design * How AI in cybersecurity is an evolution of long standing machine learning practices * The challenges of securing unmanaged student and faculty devices at scale * Why governance and guardrails matter more than outright restriction * How identity and behavior drive modern security decisions * Where AI can accelerate analysts without replacing human accountability * How leadership and coaching experience shapes effective security teams

In This Episode David Mashburn explains how Embry Riddle's aviation focused mission creates unique security requirements. With flight training, aerospace research, and global online education, systems must remain available and trusted at all times. Security exists to support learning and operations rather than slow them down.

He shares why AI in cybersecurity should be viewed as a natural progression of existing analytics. From SIEM platforms to cloud security tools, machine learning has been embedded in security workflows for years. The current wave of AI expands scale and speed while introducing new governance considerations.

The conversation dives deep into Zero Trust principles as a practical necessity. With thousands of unmanaged devices accessing university systems daily, security decisions rely on identity verification, behavior analysis, and continuous monitoring instead of network location.

David also discusses the balance between automation and accountability. While AI can reduce analyst workload and surface insights faster, final decisions must remain human. Automation supports judgment but does not replace responsibility.

The episode closes with David's career journey, from early exposure to technology through his family, to coaching athletics, to enterprise security leadership. He explains how coaching shaped his leadership philosophy and how those lessons translate directly into managing security teams under pressure.

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Guest Introduction Chris McCay serves as Vice President for Corporate Infrastructure at Brailsford and Dunlavey, a national program management and development advisory firm supporting higher education institutions, municipalities, sports organizations, and K 12 districts. In his role, Chris oversees IT, corporate real estate, facilities operations, and internal administration. His career path into technology leadership was nontraditional, beginning as a music major before moving through hardware, networking, and business operations. Over nearly two decades at Brailsford and Dunlavey, Chris progressed from IT manager to director and ultimately into an executive role that reflects how infrastructure leadership now spans people, technology, and physical space.

Here's a Glimpse of What You'll Learn * How corporate infrastructure expanded beyond traditional IT after hybrid work became permanent * Why facilities, real estate, and technology now operate as one system * What it takes to transition from managing tasks to developing people * How AI should function as an ideation and productivity tool rather than a replacement * Why recognition and culture matter as much as compensation * How career growth often requires leaving and sometimes returning * Why startups may offer long term opportunity for early career technologists

In This Episode Chris McCay explains how hybrid work reshaped corporate infrastructure by forcing technology and physical operations to function together. With teams distributed across offices, homes, and client sites, systems must work consistently regardless of location. This reality led to the convergence of IT, facilities, and real estate under a single leadership model.

He shares his unconventional career journey, moving from music and creative interests into defense contracting, IT support, and eventually executive leadership. Chris reflects on how early exposure to customer service and technical fundamentals shaped his management style and helped him guide others through non linear career paths.

Leadership development emerges as a central theme. Chris discusses the challenge of helping team members grow, even when growth may lead them outside the organization. He emphasizes the importance of honest conversations about career direction, compensation, and long term fulfillment.

The conversation closes with a practical discussion on AI adoption. Chris explains how Brailsford and Dunlavey uses AI as a starting point for learning, analysis, and internal tools while maintaining human accountability. He reinforces that AI works best as a companion that enhances judgment rather than replacing it.

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Guest Introduction Malcolm Blow serves as Chief Information Security Officer at Bowie State University, where he leads cybersecurity strategy for a complex higher education environment that includes students, faculty, research programs, and public sector obligations. With nearly three years running the cyber program at Bowie State, Malcolm is responsible for protecting institutional data while preserving the academic openness that defines university life. His background spans more than a decade in federal cybersecurity operations across defense, intelligence, and scientific agencies, experience that directly informs his pragmatic approach to risk, governance, and executive decision making. In addition to his university role, Malcolm is the founder of Quantiuum, where he advises organizations on translating technical risk into executive and board level understanding.

Here's a Glimpse of What You'll Learn * Why higher education security resembles managing a small city * How universities balance open access with cybersecurity controls * Where AI fits into modern security operations and governance * Why human oversight remains essential in regulated AI use cases * How privacy laws shape AI adoption in public institutions * What provable compliance looks like in higher education * How the CISO role is evolving into a business enabling function

In This Episode Malcolm Blow outlines the unique cybersecurity challenges facing universities, where thousands of students connect multiple personal devices to campus networks every day. Unlike traditional enterprises, higher education must secure faculty and staff systems while simultaneously supporting student access, research freedom, and academic experimentation. Malcolm explains how isolating environments by use case allows institutions to manage risk without disrupting learning or innovation.

The discussion moves into artificial intelligence and cybersecurity, where Malcolm emphasizes that AI is no longer optional for organizations trying to compete and defend themselves. He explains that technology is often the fastest lever to pull in environments constrained by limited budgets and staffing. At the same time, regulatory requirements around privacy and AI use demand careful implementation, particularly in public sector and educational settings.

Malcolm shares real examples of where AI systems can create unintended consequences when human oversight is removed. From admissions decisions to security monitoring, he explains why having a human in the loop is often required to meet regulatory expectations and avoid reputational or legal harm. Compliance alone is not sufficient if systems are not designed with accountability and context.

The conversation concludes with an in depth look at how the CISO role has changed. Malcolm describes the shift from security as a blocking function to security as a strategic partner. Today's CISO must translate cyber risk into business terms, guide executive decision making, and enable the organization to move faster while staying within defined risk tolerance. Note: The views stated by Malcolm reflect his own and not of his employer's current or previous.

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Guest Introduction Simon Lara serves as Chief Information Officer at SPS Poolcare, one of the fastest growing service organizations in the United States. In just four years, SPS Poolcare has grown into the largest pool service provider in the country by applying enterprise grade technology, disciplined execution, and a strong focus on local customer relationships. Simon leads technology strategy across the organization, overseeing platform design, data, security, and operational systems that support rapid scale. His background is unconventional, blending deep technology leadership with formal training in sports coaching and sports psychology, a perspective that strongly shapes how he builds teams, culture, and performance inside the business.

Here's a Glimpse of What You'll Learn * How SPS Poolcare scaled nationally in four years using technology as a competitive advantage * Why enterprise systems matter in traditionally fragmented service industries * How AI is being used to generate revenue instead of only cutting costs * The role of data driven insights in operations, maintenance, and hiring * Why customer relationships stay local even as the company grows * How sports psychology directly influences IT leadership and team performance * Why team chemistry matters more than traditional IT service metrics

In This Episode Simon Lara explains how SPS Poolcare approaches growth differently by treating technology as a core business engine rather than a support function. From supply chain to routing, reporting, and customer engagement, enterprise systems allow small, locally run pool businesses to operate with scale and consistency without losing personal relationships. He emphasizes that technology alone is not enough, and that trust, familiarity, and continuity at the local level remain critical to customer retention.

The conversation shifts into how SPS uses AI across the organization, particularly in reporting and forecasting. Simon describes an internal platform called Clarity that allows teams to ask questions directly of their data, uncovering insights around pool maintenance, vehicle servicing, chemical usage, and hiring. Rather than focusing first on cost reduction, the company prioritizes AI initiatives that support revenue growth, faster decisions, and improved customer experience.

Security and technology selection are framed as balance decisions. Simon outlines how SPS evaluates AI first tools alongside established platforms, weighing innovation against resilience and experience. The goal is not to chase trends, but to build a durable, flexible security and technology portfolio that supports long term growth.

A defining portion of the discussion centers on leadership philosophy. Drawing from more than two decades of basketball coaching, Simon applies sports psychology principles to corporate IT leadership. He explains how team chemistry, shared goals, and mutual accountability outperform traditional service models built on tickets, SLAs, and customer service metrics. By aligning incentives and encouraging teams to care more about each other's success than individual outcomes, SPS fosters a culture designed to win, not simply operate.

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Olivia Phillips is the founder of Wolfbyte Technologies, an AI focused consulting firm that helps organizations understand where artificial intelligence truly fits within their existing technology and security foundations. In addition to leading Wolfbyte Technologies, Olivia serves as Vice President of the USA Chapter for the Global Council for Responsible AI, where she works alongside global stakeholders to promote structured, ethical, and secure AI adoption. With a background spanning cybersecurity, intelligence, and hands on operations, Olivia brings a practical and security minded perspective to conversations that are often dominated by hype. Her work consistently centers on preparedness, responsible implementation, and protecting people as technology accelerates.

Here's a Glimpse of What You'll Learn * Why AI should be layered onto a strong foundation rather than rushed into production * How self learning AI differs from large language models in security use cases * Why responsible AI requires structure, governance, and human oversight * How deepfakes and AI driven fraud are impacting real people today * Why separation of systems and access still matters in a highly automated world * How AI can support security teams without replacing human judgment * What aspiring professionals should understand about careers, certifications, and networking

In This Episode Olivia Phillips explains why many organizations are approaching AI backwards by focusing on tools before understanding their own environments. She describes how Wolfbyte Technologies helps clients inventory assets, understand dependencies, and ensure foundations are stable before introducing AI. Without that groundwork, she warns that AI can amplify existing weaknesses rather than solve problems.

The conversation dives deeply into AI and cybersecurity, particularly the difference between self learning machine learning systems and large language models. Olivia outlines why self learning systems are better suited for threat detection, while LLMs introduce risks such as hallucinations and prompt injection. She emphasizes that AI should reduce analyst workload, not create more busy work or new attack paths.

As Vice President of the Global Council for Responsible AI USA Chapter, Olivia shares real world examples of AI misuse, including deepfakes targeting family members. She stresses that responsible AI means placing structure around how systems are built, accessed, and monitored. Throughout the episode, she reinforces that technology alone cannot solve trust issues and that verification, separation, and human awareness remain essential.

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Guest Introduction Bryan Tomczyk serves as a Cybersecurity Engineer at GP Strategies Corporation, where he works closely with senior IT and infrastructure teams to secure systems across a large, global organization. GP Strategies operates primarily as a training and professional services company, supporting clients across multiple countries and industries. Bryan's role places him at the intersection of security engineering, vendor risk management, and user education, with a strong emphasis on enabling the business rather than obstructing it. His background reflects a long term evolution into cybersecurity, shaped by decades of security focused thinking before formally entering a cyber role.

Here's a Glimpse of What You'll Learn * Why cybersecurity must be embedded into every role, not isolated to IT teams * How security advocacy grows organically through education and experience * The real risks of AI adoption without proper guardrails * Why large language models are not a complete solution for security * How supply chain risk has become one of the biggest threats to organizations * What secure by design actually looks like in modern environments * Practical considerations for evaluating AI tools and SaaS vendors

In This Episode Bryan Tomczyk explains why the idea that security is everyone's job only works when organizations invest in education and context. He describes how working directly with users, especially after incidents, creates awareness that policies alone cannot achieve. Security, in his view, must enable productivity while quietly reducing risk in the background.

The conversation dives deep into AI and cybersecurity, with Bryan outlining why machine learning excels at correlating massive volumes of data but struggles when used without constraints. He cautions against treating large language models as universal solutions, noting their susceptibility to hallucination, prompt injection, and misuse. Instead, he advocates for narrowly scoped, self learning systems that are heavily restricted in access.

Bryan also addresses the growing complexity of modern environments, from email security and MFA fatigue to operational technology and supply chain risk. He highlights why vendor reviews, SOC 2 reports, and infrastructure transparency are no longer optional. Throughout the discussion, he reinforces a consistent theme that security must evolve thoughtfully, balancing innovation with responsibility to protect users, data, and operations.

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Guest Introduction Zach Lewis serves as both CIO and CISO at the University of Health Sciences and Pharmacy in St. Louis, bringing nearly a decade of experience across engineering, systems administration, help desk leadership, and executive IT leadership. He oversees technology operations and cybersecurity for one of the oldest pharmacy institutions in the United States, balancing academic continuity, research integrity, and institutional resilience. Zach is also the author of the upcoming book Locked Up: Cybersecurity Threat Mitigation, Lessons from a Real World LockBit Ransomware Response, which documents a firsthand ransomware incident and the leadership decisions required to navigate it. His perspective blends technical depth with lived experience under real pressure.

Here's a Glimpse of What You'll Learn: * What actually happens inside an organization during a LockBit ransomware attack * Why incident response planning looks very different in practice than on paper * How leadership stress, decision making, and communication shape outcomes * Why recovery and resilience matter more than the illusion of prevention * How tabletop exercises help but still fail to predict real world chaos * What CISOs should expect emotionally, operationally, and politically during an incident * Why transparency and shared learning are still rare but critically needed * How post incident investments and tooling decisions should be evaluated

In This Episode Zach Lewis walks through the ransomware incident that ultimately inspired his book. The attack began with system outages that initially looked like aging infrastructure failures during a period of delayed hardware refreshes caused by supply chain issues. After briefly restoring systems, the environment collapsed again, revealing a ransomware note at the hypervisor level. By that point, core files had been encrypted, leaving little opportunity for traditional endpoint or EDR controls to intervene.

Zach explains the rapid shift from disaster recovery to full incident response. External forensics teams, negotiators, cyber insurance, legal counsel, and federal authorities were brought in while the university worked to remain operational. Thanks to a SaaS first strategy adopted prior to the incident, students and faculty were largely unaffected, even as backend systems were rebuilt. Full recovery and remediation took nearly two months, with teams working long hours under extreme pressure.

A central theme of the conversation is the human side of ransomware. Zach describes the stress placed on leadership, the emotional toll on staff, and the importance of remaining calm when others are overwhelmed. He emphasizes that CISOs are not hired to prevent every incident, but to respond, recover, and lead through uncertainty. Clear communication with executives, boards, and end users became just as important as technical recovery.

Zach also discusses why he chose to write Locked Up. Ransomware incidents are often hidden due to legal and reputational concerns, leaving practitioners without real guidance. By openly documenting what happened, including mistakes and lessons learned, Zach aims to provide a practical framework for others who will inevitably face similar events. He closes with advice on incident response planning, out of band communication, backup testing, password manager access, and the value of pre established relationships with the FBI and CISA.

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Guest Introduction Andrew DeBratto, Chief Information Security Officer at Hunton Andrews Kurth LLP, leads cybersecurity strategy for one of the world's top 100 law firms. With more than 25 years in IT and two decades in the legal sector, Andrew combines operational discipline with forward-thinking innovation. His leadership at Hunton Andrews Kurth emphasizes cybersecurity as both a client obligation and a business enabler. Guiding a global IT team of more than 90 professionals, he champions "operational excellence" as the foundation for secure innovation. His practical insights reveal how large legal organizations can maintain stability while exploring emerging technologies like AI, automation, and micro-segmentation.

Here's a Glimpse of What You'll Learn:

• Why operational excellence is the foundation of every successful IT department • How Hunton Andrews Kurth builds trust through proactive cybersecurity practices • The role of ethical AI use in the legal industry • Why attitude and aptitude outweigh certifications in IT hiring • How the firm applies micro-segmentation and zero trust principles effectively • Why lawyers must remain human-in-the-loop when using AI tools • How innovation and practicality coexist in modern law firms

In This Episode:

Andrew DeBratto shares an inside look at how Hunton Andrews Kurth balances cybersecurity, innovation, and productivity across its global operations. He explains that "keeping the lights on" through operational excellence creates the foundation for innovation. When systems run smoothly and attorneys can focus on their clients, IT earns the credibility to explore transformative projects like AI integration and advanced endpoint protection.

Andrew dives into the realities of cybersecurity in the legal sector, where firms are prime targets for sophisticated threat actors. Hunton Andrews Kurth conducts regular penetration tests and tabletop exercises not for compliance, but for genuine improvement. "Find the flaws," Andrew insists, emphasizing that vulnerability detection drives resilience. His team uses a best-of-breed approach, prioritizing specialized tools that deliver depth of security over one-size-fits-all platforms.

The discussion also explores AI's growing influence on legal practice. Andrew acknowledges its potential but insists that every AI implementation at the firm is bound by responsible-use training. Attorneys must complete ethical certification before using any generative AI platform. "You are still responsible for your work," he reminds listeners, underscoring that human judgment must remain central even as technology accelerates productivity.

Later in the conversation, Andrew highlights the firm's AI strategy, which blends internal development on Microsoft Azure OpenAI with external best-of-breed tools. Rather than chasing every new platform, the firm uses a "buffet approach," allowing experimentation without overspending. AI, he notes, is still in its exploratory phase, and meaningful productivity gains will come only when the right tools align with specific workflows.

On leadership, Andrew emphasizes hiring for attitude and aptitude. Technical skills can be taught, but curiosity, collaboration, and integrity are essential. His philosophy has built a team that is both technically capable and deeply aligned with the firm's mission of trust, innovation, and client service.

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Guest Introduction Rao Tadepalli is the CEO and Founder of DigiTran, a digital transformation and AI advisory firm specializing in insurance and financial services. Previously the CIO of Slide Insurance, Rao has spent decades guiding insurers through modernization, core system evolution, cloud adoption, and AI driven process redesign. Today he helps carriers, agents, and insuretechs move from legacy workflows to a forward looking operating model that blends automation, human expertise, and strong governance. His background gives him a rare perspective that combines deep technical knowledge, board level thinking, and a practical grasp of the challenges faced by regulated industries.

Here's a Glimpse of What You'll Learn * How AI accelerates claims processing for insurers while preserving the human in the loop for complex cases * Why AI is creating new job categories such as prompt engineering instead of simply eliminating roles * How DigiTran guides carriers through digital transformation and modernization of core systems * Why financial services require both safety mindset and compliance mindset at the leadership level * How AI powered security tools reshape detection and response in a high threat environment * Why layered security, policies, procedures, and end user training must work together * How leadership perception of IT needs to shift from cost center to value creation team * Why communication, visibility, and proactive reporting help CIOs gain influence across the business

In This Episode Rao opens by explaining DigiTran's mission: helping insurance organizations evolve from legacy systems into modern, AI supported operating environments. He outlines why insurance is uniquely sensitive to modernization cycles given the regulatory landscape, the importance of claims accuracy, and the constant need for faster service for policyholders. Rao describes how AI shines in straightforward claims workflows, especially situations where outcomes are predictable and repeatable. At the same time, he emphasizes that high complexity claims still demand human involvement, empathy, and judgment.

The conversation shifts to workforce evolution. Rao details how AI does not eliminate people, but pushes organizations to retrain and rethink skill development. He explains why prompt engineering is becoming a necessary capability for future professionals and shares how he created a promptathon that taught students how to approach prompts systematically. His lesson is simple and powerful: as technology changes, the workforce must adapt in ways that preserve value, not shrink it.

Rao and Matthew then explore AI's growing influence on security. Rao highlights why traditional rule based approaches cannot keep up with sophisticated threat actors who use AI to enhance phishing, social engineering, and lateral movement. He explains why companies must deploy AI powered detection tools, implement strict procedures, and train end users repeatedly to close the weakest link. His examples include major cyber incidents impacting insurers and how downtime directly affects revenue and operational stability.

Leadership is a key theme throughout the episode. Rao shares a story from his early career about how CEOs once viewed technology as simply the equipment department. This motivated him to change leadership perception and demonstrate IT's strategic value. His advice to CIOs and CISOs is clear: communicate wins, translate technical work into business outcomes, engage executives proactively, and shape organizational safety culture. Technology leaders must speak the language of the business and present themselves as contributors to revenue, efficiency, and protection.

The episode concludes with Rao's forward looking vision for the future of programming and AI. He describes his concept of NTH Generation Programming, a shift toward natural language interfaces that eliminate the need for traditional coding structures. For Rao, this is not an evolution but a revolution that will transform how systems are built, maintained, and optimized across industries.

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Guest Introduction: CJ Covell is the Chief Information Officer at Everlast Roofing, a family owned American manufacturer specializing in metal building components used in residential, commercial, industrial, and agricultural construction. Since its founding in 1996, Everlast Roofing has expanded across multiple states, producing metal roofing and siding that power everything from pole barns to modern residential builds. CJ grew up inside the company, often learning technology alongside its evolution, and eventually developed a leadership style that blends hands on understanding with strategic direction. Today, he oversees technology, systems, process improvement, and digital transformation across a fast growing manufacturing footprint.

Here's a Glimpse of What You'll Learn: * How Everlast Roofing scaled from a small family business to a multi state manufacturer * Why CJ believes technology should serve as a force multiplier for human ability * How AI is transforming warehouse operations, logistics, and ERP workflows * Why understanding the user experience is the foundation of great system design * How Everlast used ChatGPT and Cursor to build a production ready warehouse system in weeks * Why communication tools like Zoom and good audio equipment are essential for trust and connection * How strong vendor relationships affect long term technology outcomes * Why future leaders must continually experiment with AI to avoid falling behind

In This Episode: CJ Covell shares the origin story of Everlast Roofing and explains how a family business adopted technology from the earliest stages of the internet. Many longtime employees received their first email address through Everlast, which created a unique challenge as the company transitioned from simple office servers to modern systems requiring structured access control and disciplined IT strategy. CJ reflects on growing up inside the organization, helping solve computer issues as a child, and watching technology become a business critical function.

A major theme of this episode is the acceleration of AI and its ability to amplify human capability. CJ describes Everlast's challenge of managing a massive coil warehouse with thousands of steel coils and new employees lacking historical knowledge. Instead of hiring outside consultants or purchasing a costly logistics system, CJ and his team used ChatGPT to generate system specifications, ask context building questions, and outline a custom warehouse solution. Within three weeks, his team built a working application using Cursor that now allows any employee with a phone to find coils, scan barcodes, update information, and perform tasks with confidence. What would have taken six months to a year with traditional consulting was completed internally with greater accuracy and far lower cost.

CJ also discusses the importance of deep user empathy. He spent days performing warehouse tasks himself to understand friction points and workflow issues. By capturing every moment of friction and turning it into actionable design requirements, the team created a solution that improves decision making and eliminates guesswork. CJ emphasizes that most people do not make mistakes intentionally; they simply lack the right information at the right time. Technology becomes transformative when it removes barriers rather than creating new ones.

The conversation shifts toward communication and the role technology plays in building connection. CJ explains why tools like Zoom outperform other platforms and how simple investments in lighting, microphones, and camera placement create human centered virtual interactions. He even uses a teleprompter setup so his eyes align directly with the viewer, creating natural eye contact and improving trust. CJ points out that companies often resist small investments in communication technology despite spending thousands on travel for a single meeting. He argues that communication quality is the modern equivalent of showing up well dressed and prepared for an in person conversation.

CJ closes with a reflection on the future of AI and security. He notes that threat actors now use AI to mimic writing styles, create sophisticated phishing attacks, and exploit email weakness. As businesses rely heavily on email, AI driven threats force organizations to adopt AI powered defenses. Beyond security, CJ believes the rapid acceleration of AI means leaders must continually experiment, learn, and adapt. Falling behind even briefly could create a widening gap that becomes impossible to close.

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Guest Introduction Lemon Williams serves as the Chief Information Security Officer at Pine Gate Renewables, one of the nation's leading utility scale solar power developers and operators. With a background spanning Y2K era infrastructure, consulting, critical asset protection, and modern cybersecurity leadership, Lemon brings a rare blend of technical depth and operational awareness. He oversees both security and IT operations for a rapidly growing renewable energy organization that manages solar plants across 33 states. His experience navigating regulatory pressure, data concentration risks, operational resiliency, and AI enabled security tools gives him a comprehensive perspective on what security looks like in the evolving energy sector.

Here's a Glimpse of What You'll Learn * Why renewable energy companies face unique risks tied to data concentration and flat organizational structures * How combining IT operations and security leads to a resiliency focused model instead of a reactive cybersecurity model * Why mid sized companies must treat every user as part of the security function * How AI enabled tools can automate micro level adjustments and strengthen security posture * Why data sharing with third parties expands breach exposure even if your own system remains uncompromised * How to build better relationships with users through education instead of enforcement * Why role based access control must evolve when employees wear multiple hats * How the CISO role is shifting toward business partnership, internal consulting, and revenue protection

In This Episode Lemon Williams explains why Pine Gate Renewables carries the same responsibilities as major utilities despite having a fraction of the staff. With a lean structure and flat teams, the company must carefully manage privilege, role combinations, and data concentration. Lemon outlines how a single compromised account in a mid sized organization can have wider consequences than in a highly compartmentalized enterprise, which creates the need for a more deliberate approach to access control.

A major theme of the conversation is the convergence of security and IT operations. Lemon shares how his teams merged into a single organization focused on resiliency rather than traditional cybersecurity boundaries. He explains that every role touching technology inevitably touches security, and that the organization functions better when analysts, sysadmins, and support staff think through the same lens. This shift allows Pine Gate Renewables to prevent issues earlier and support smooth operations even when incidents occur.

Lemon also dives deep into the challenges of data sharing across partners, vendors, legal teams, compliance groups, and internal departments. He describes how companies often underestimate how much sensitive information flows through routine work and why a third party breach can expose years of shared data. His team spends significant time understanding how information moves, what truly needs to be shared, and how to reduce unnecessary exposure through redaction, alternative delivery channels, and better automation.

Education and partnership drive much of Lemon's security philosophy. Instead of playing the role that staff fear, he and his team focus on being approachable problem solvers who embed themselves with operational groups. By explaining concepts like multifactor authentication, encryption, and role based controls in simple terms, they build trust and encourage employees to reach out early. This shift toward internal consulting has increased security's credibility and positioned the team as collaborators rather than blockers.

The second half of the episode explores AI enabled security tools that can detect unusual behavior, adjust access in real time, and monitor user patterns. Lemon sees significant promise in these systems, especially in environments with limited staffing. Tools that make thousands of micro adjustments per minute give teams more time for innovation, strategic planning, and measurable contributions such as reducing cyber insurance premiums. For Lemon, AI is not a threat but an accelerator that allows security teams to operate with greater precision and impact.

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Guest Introduction Mark Bentsen serves as the Chief Information Officer at CellGate Access Control Systems and is the Co Founder of Secure IVAI, an artificial intelligence managed service provider. His career includes decades of experience in logistics, banking software, healthcare technology, and security engineering. Mark spent ten years at FedEx in technology roles before transitioning into software development, AI integration, and cybersecurity work across multiple industries. His combined background in physical security, AI adoption, and enterprise software gives him a unique perspective on how organizations can secure remote properties, implement AI safely, and prepare for the next generation of intelligent systems. Today, Mark leads technology strategy at CellGate while supporting clients through Secure IVAI as they adopt AI in a practical, scalable, and secure way.

Here's a Glimpse of What You'll Learn * How CellGate provides full stack access control using hardware, software, and cloud managed systems * Why cellular to cellular failover is one of the hardest engineering challenges in security devices * How Secure IVAI helps small and medium businesses adopt AI safely and securely * Why many businesses feel overwhelmed when choosing where to begin with AI * How Mark uses frontier models like Claude to talk directly to years of operational data * Why verifying AI outputs is essential for trust and long term adoption * How organizations can evaluate emerging AI products in a crowded market * What the next phase of AI looks like as agentic systems accelerate

In This Episode Mark Bentsen explains how CellGate solves one of the biggest problems in physical security: providing reliable access control in places where wired connections do not exist. CellGate devices operate in remote ranches, oil fields, and rural properties, relying entirely on cellular networks. Mark describes why switching between carriers is not as simple as choosing the strongest signal at any moment and why true cellular failover requires sophisticated engineering that most competitors have not mastered.

Mark also shares the origin of Secure IVAI, a managed service provider he co founded with a longtime friend who served as a chief information security officer. Their goal was to help businesses adopt AI responsibly, building real world solutions rather than theoretical prototypes. Mark explains how early reactions to AI ranged from skepticism to fear and why most companies struggled with one foundational question: where do we start. His work focuses on giving businesses a safe and structured entry point into AI adoption.

The conversation expands into how AI can be used today to query years of company data across tools like Fabric, Salesforce, and Jira. Mark describes how he asks natural language questions of millions of records and then verifies those results directly in the company's internal systems. He outlines how businesses can evaluate new AI products, why they should understand what a model was trained on, and how to test for reliability. He also explains why specialized models can outperform general purpose tools when they are trained on narrow, domain specific data.

Mark closes by discussing the future of agentic AI. True agents, he notes, are not simple workflow tools but systems capable of understanding goals, coordinating tasks, and making decisions with minimal oversight. With AI capabilities doubling roughly every seven months, Mark expects meaningful agentic systems to emerge within months, not years. He also emphasizes why professionals must develop horizontal awareness, stepping outside their own silo to drive business impact across the entire organization.

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Guest Introduction Glenn Rumfellow serves as the Chief Information Officer at Window World of Baton Rouge, part of the largest Window World operation in the United States. His career began with early exposure to programming on the TRS 80 and Apple II, followed by roles in mainframe programming, technical support, and extensive development work in Microsoft Access, SQL, and enterprise document imaging. Glenn joined Window World first as a consultant, then as CIO, and now leads the organization's technology strategy across four major markets. His work includes modernizing legacy systems, guiding cloud migrations, deploying AI driven tools, and supporting operational efficiency in a business that completes tens of thousands of home installations each year.

Here's a Glimpse of What You'll Learn * How Glenn transitioned from early BASIC and Pascal programming into enterprise technology leadership * Why Window World is modernizing a long standing Microsoft Access CRM and preparing for an Azure migration * How data accuracy, reporting, and automation support a business completing tens of thousands of installations * How AI powered tools like Samsara and Reila support driver safety, coaching, and sales performance * How Glenn built a natural language query interface using an LLM to help executives access data * Why operational scale requires strong APIs, data structures, and continuous reporting discipline * How Window World uses analytics to measure installers, sales reps, regions, and marketing sources

In This Episode Glenn Rumfellow shares how he went from tinkering with early computers to leading technology for the largest Window World operations in the country. His background across mainframe systems, enterprise imaging platforms, and complex Access and SQL applications shaped his approach to designing reliable systems that scale with the business.

He explains how a long standing Access based CRM supported the company for nearly two decades and outlines the ongoing transition into a modern web application backed by SQL and Azure services. Glenn describes the level of data movement, automation, and reporting required when a company handles tens of thousands of installations each year. API integrations, structured reporting, and database mail have become essential to keeping the operation efficient and accountable.

Glenn also highlights how AI is already embedded in their business. The team uses Samsara for real time driver safety alerts and video capture, and they recently adopted Reila to improve sales performance through coaching and analysis. In the IT department, AI tools assist with coding, documentation, and product research. Glenn even built a prototype LLM powered query tool so executives can access operational data through natural language. He also shares how the team evaluates AI call agents and considers long term opportunities for automation as the technology becomes more cost effective.

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Guest Introduction: Karly Burke serves as the Chief Information Officer at Zinkerz, a growing education technology company that has transformed from a simple mobile test prep platform into a full ecosystem for academic support, counseling, and intensive SAT and AP preparation. She entered the organization as a freelancer creating math content and gradually expanded her role through a combination of technical curiosity, instructional leadership, and a deep understanding of student performance data. Today she guides Zinkerz through major pivots in technology, student analytics, adaptive testing preparation, and program expansion while helping the company scale both its digital tools and human centered education model. Her background as a math educator, curriculum designer, and program architect gives her a unique viewpoint on how technology supports real learning and how personalization must remain central in online education.

Here's a Glimpse of What You'll Learn: * How Zinkerz transitioned from a fully automated SAT prep app to a hybrid education model centered on human instruction * Why the combination of automation and personalization creates stronger outcomes for students * How Zinkerz measures student performance and uses adaptive data to drive curriculum decisions * What parents should understand about the return of SAT requirements across top universities * The structure and philosophy behind Zinkerz counseling programs * How Zinkerz summer camps deliver high impact SAT score increases * Why Karly's unique path from teacher to CIO shapes her leadership style * How Zinkerz continues to innovate its platform to support educators and students worldwide

In This Episode: Karly Burke details how Zinkerz evolved from a mobile only test prep platform into a multifaceted academic support system that blends technology with personalized instruction. She discusses the company's early attempt to automate SAT preparation entirely and why the team realized that students needed far more interaction with educators. This insight sparked the company's major shift toward online classes, counseling, and immersive summer programs.

She explains how Zinkerz gathers and analyzes student data to identify trends, pinpoint strengths and weaknesses, and deliver realistic adaptive testing that mirrors the current digital SAT experience. The conversation highlights the growing importance of tracking attendance, homework consistency, question level analytics, and difficulty patterns to inform instruction in real time.

Karly also provides clarity on the national shift back toward SAT requirements. She outlines how many top universities, including Ivy League institutions, are reintroducing standardized test expectations and how families should approach exam planning. She breaks down the Zinkerz counseling model, which avoids a la carte programs in favor of full relational guidance built over several years.

The final section explores Karly's personal story. She shares her path from marketing to education, her eight year teaching career, and the unexpected moment when a former student introduced her to Zinkerz. Her progression from freelance math question writer to CIO is presented with humility and authenticity. It is a clear example of how curiosity, initiative, and a willingness to solve problems create opportunities for advancement within a growing company.

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Guest Introduction Yuriy Demidko is the Chief Information Officer at DP Fox Ventures, a Michigan-based organization with operations in automotive, powersports, real estate, hospitality, and sports entertainment. The company's largest division, Fox Motors, is one of the 50 largest automotive dealership groups in the country. Yuriy leads technology strategy across these diverse business units with a focus on data integrity, modernization, and applying AI in ways that create value without adding complexity.

Here's a Glimpse of What You'll Learn * Why clean and consistent data is essential for AI to work * How DP Fox Ventures uses AI to improve customer engagement * How automation helps identify hidden business trends * Why AI will reshape early career paths in technology * How leadership and human insight remain central to AI-driven organizations

In This Episode Yuriy Demidko explains how data quality has become the foundation for every major initiative at DP Fox Ventures. He notes that automotive organizations generate huge amounts of information, yet much of it is inconsistent or unreliable. This creates a major barrier when companies try to adopt AI. "Garbage in, garbage out," he says, emphasizing that AI cannot fix bad data, it only produces a more polished version of the same errors. His team is addressing this by consolidating data into a central lake and improving data hygiene across all stores and business units.

He then highlights how AI is transforming customer engagement. Large language models can respond to inquiries after hours, assist with vehicle research, and hand off conversations to sales staff when the customer is ready to move forward. This creates continuous engagement and helps convert leads that would otherwise be missed. Yuriy also describes how AI tools are being used behind the scenes to analyze spending patterns, uncover inefficiencies, and highlight trends that would take humans far longer to detect. One example involved an automated system identifying a significant increase in snow removal costs, giving leadership a chance to renegotiate contracts and improve margins.

Finally, Yuriy speaks about the shifting nature of careers in technology. AI is reducing the amount of entry-level technical work, which will push new professionals to gain stronger business understanding and pursue more interdisciplinary roles. He views this as an opportunity for innovation rather than a threat. Even as AI continues to expand, he stresses the importance of human oversight. "Every recommendation still needs to pass the sniff test," he says, underscoring that strategy, ethics, and judgment cannot be automated.

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Guest Introduction Dr. Ken Knapton is the Chief Information Officer at Win Brands, the parent company of Costa Vida Fresh Mexican Grill and FatCats Entertainment. With more than 30 years of experience in technology strategy and digital transformation, Ken was hired to bring together two very different brands under a single IT vision. Costa Vida operates nearly 100 fast-casual Mexican restaurants, while FatCats runs large family entertainment centers that include bowling, arcades, mini golf, and cinemas.

At Win Brands, Ken's goal is to align the technology infrastructure across both companies to create operational efficiency and shared services while preserving what makes each brand unique. His leadership focuses on connecting systems, improving data management, and implementing innovation that drives measurable growth across the organization.

Here's a Glimpse of What You'll Learn * How Win Brands connects Costa Vida and FatCats under one IT strategy * Why identifying similarities between distinct businesses creates efficiency * How consolidating networks and MSPs builds stronger operational control * The importance of defining, measuring, and managing technical debt * How clean, unified data supports successful AI implementation * What "tech debt leverage" means for executive decision-making * Why machine bias requires human oversight in AI-driven environments * How to turn IT into a proactive, strategic part of business leadership

In This Episode Dr. Ken Knapton explains what it takes to merge the IT environments of two completely different businesses, Costa Vida and FatCats Entertainment, under one parent organization, Win Brands. Each company had its own systems, vendors, and operational culture, which made integration complex. Ken began by identifying shared priorities such as Microsoft 365 consolidation and finance alignment. "They each had different MSPs," he recalls. "So we chose one and started migrating everything to a shared network." His goal was to eliminate duplication, standardize systems, and create a stronger foundation for both brands to grow together.

One of the most valuable lessons in the conversation is Ken's approach to technical debt, the silent barrier that limits innovation. He defines it as anything within your systems that prevents progress toward business goals. Drawing on insights from his book Unveiling Tech Debt, Ken introduces a structured way to measure and manage it. "You can't improve what you can't measure," he explains. "So I created a model that looks at how stable, sustainable, and supportable each technology is." This metric-driven approach helps business leaders quantify their risks and make informed decisions about modernization.

Ken also explores how AI and data quality are deeply connected. "One of the biggest challenges with implementing AI is that most companies don't have clean data," he says. Poor data quality often becomes a hidden form of technical debt, undermining the reliability of insights and predictions. For Win Brands, AI tools are being used for operations such as staff scheduling, order accuracy, and customer experience analytics. Even so, Ken emphasizes that AI should always complement human judgment. "Everything that comes out of AI still has to pass the sniff test," he says. "We should not make business decisions solely based on what AI tells us."

The episode ends with practical guidance for IT leaders. Ken encourages them to document their systems, measure their risks, and remember that technology is only as effective as the people who use it. His work at Win Brands demonstrates how two vastly different companies can share one digital strategy built on structure, clarity, and accountability.

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Guest Introduction Brianne Bustos is the Chief Information Officer at CCMC, a large-scale property management company that oversees lifestyle communities across the United States. With more than 250 communities under CCMC's management, some reaching 20,000 homes, Brianne leads modernization, cybersecurity, and IT initiatives that improve efficiency and resident experience. Since joining CCMC in early 2025, she has focused on upgrading the company's technology stack, improving accessibility for residents, and ensuring that systems align with the digital expectations of modern communities. Her leadership combines technical skill with empathy and a strong belief that technology should make people's lives easier, not more complicated.

Here's a Glimpse of What You'll Learn * How CCMC modernizes technology for large-scale property management * Why cybersecurity is essential even without compliance mandates * How nonprofit HOA budgets impact IT decision-making * The role of private equity in driving modernization and innovation * How change management helps staff adapt to new technologies * Why more women in technology leadership benefits every organization * How early encouragement shapes girls' interest in STEM and IT

In This Episode Brianne Bustos provides an inside look at how CCMC is reimagining technology for property management. As CIO, she oversees systems that support communities operating at the scale of small cities. "Every single HOA is a nonprofit," she explains. "So we are asked to do a whole lot with not a lot." Her focus is on replacing outdated systems, improving digital access, and ensuring residents have a seamless experience when handling daily tasks such as paying bills or communicating with management.

Cybersecurity is also a major focus for Brianne. While CCMC is not legally required to meet standards like HIPAA or PCI compliance, she understands that trust is one of the company's greatest assets. "The reputational damage that we would sustain if we were to have a breach, even if nothing got out, is huge," she says. Her approach prioritizes prevention, simulation exercises, and executive buy-in to prepare for real-world scenarios such as ransomware attacks. She emphasizes that security planning is not just an IT concern but an operational responsibility for the entire organization.

Beyond technology, Brianne's journey highlights how representation and inclusion drive stronger leadership. Having spent years working in male-dominated industries such as oil and gas, she has seen how women bring valuable skills to technical roles. "Our brains are kind of built for this," she explains, describing how women's ability to multitask and problem-solve contributes to success in IT. Now part of an executive team with a female CEO, CFO, and president, she takes pride in helping create leadership environments where women can thrive.

Brianne's dedication to empowerment extends outside the workplace through her work with the Milan Foundation, a nonprofit that supports education for girls in rural India and Uganda. "Nobody told me I could," she says. "So now I tell other women and girls they can, whether that's in IT, sports, or anything they love." Her story captures the spirit of modern leadership: blending innovation with compassion and using technology to uplift people and communities.

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Guest Introduction James Brookens is the Chief Information Officer at The Peterson Cheese Company, a specialty food importer and distributor that partners with retailers and manufacturers across the United States. With two decades of experience at the company, James has been responsible for implementing and overseeing every major technology initiative across its operations. His background combines deep technical knowledge with a strong focus on people and process, shaping his belief that successful digital transformation depends as much on leadership and empathy as it does on innovation. At Peterson Cheese, James continues to lead with a people-first approach, helping employees adapt to emerging technologies while ensuring efficiency and collaboration remain central to the company's culture.

Here's a Glimpse of What You'll Learn * How Peterson Cheese uses generative AI to streamline sales operations * Why change management can be more challenging than new technology * The importance of open communication during digital transitions * How to reduce fear and build trust around automation and AI adoption * Leadership lessons on promoting and mentoring technical talent * The value of empowering staff to work smarter with technology * Why human connection remains essential in an automated world

In This Episode James Brookens reflects on twenty years of transformation at The Peterson Cheese Company, where he helped guide the organization from early technology adoption to the integration of artificial intelligence. He shares how his team built a GenAI-powered chatbot that helps sales representatives instantly generate detailed product spec sheets from a database of over 5,000 items. "It strictly uses RAG, so there are zero hallucinations," he explains, emphasizing the importance of accuracy when applying AI in a food distribution environment.

While the technology has been a success, James highlights that implementing change is often more about people than software. "The technology side is so much easier than the people side," he says, discussing how he works to educate staff, encourage adoption, and maintain engagement. His leadership approach centers on understanding and listening to employees, ensuring they view AI as a tool that empowers them rather than a threat to their roles.

James also speaks about leadership development and mentorship within technology teams. He believes managers have a responsibility to help team members succeed after a promotion. "If somebody is floundering and they're not being successful in the role you put them in, that's on you," he says. For James, leadership means patience, guidance, and a willingness to invest time in others' growth.

He concludes by reminding listeners that technology should always serve people. "At the end of the day, we are all just people. We're not going to be replaced by a team of robots. We do matter. We are important." His words capture the balance between innovation and humanity that defines his leadership philosophy.

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Guest Introduction Jimi Michel, Chief Information Officer at Island Health Care, leads technology strategy for one of Massachusetts' most community-focused healthcare organizations. Based on Martha's Vineyard, Jimi oversees a lean IT team supporting clinical operations, cybersecurity, and long-term innovation for over sixty employees. With more than fifteen years in digital health, his leadership blends technical insight with compassion for patient-centered care. Jimi's approach to AI adoption emphasizes safety, ethics, and practicality, ensuring technology enhances clinical work without compromising trust.

Here's a Glimpse of What You'll Learn * Why healthcare AI must be adopted slowly and thoughtfully * How Island Health Care balances innovation with patient safety * The lessons from past digital health transitions and what they teach us about AI * How "crawl, walk, run" applies to responsible technology adoption * Why adversarial testing and human oversight are essential in AI evaluation * How smaller healthcare organizations can stretch resources through automation * The importance of involving clinicians and patients in technology decisions

In This Episode Jimi Michel shares how Island Health Care approaches technology with both curiosity and caution. Leading a small but capable IT team, he focuses on building a strong foundation before adopting any new tool. Data security, workflow optimization, and user experience always come first. This approach ensures that when new technology is introduced, it supports patient care rather than creating additional risks.

Jimi recalls the early 2010s when healthcare systems rushed to adopt electronic health records. Those transitions were often driven by financial incentives rather than careful design, leaving many clinicians frustrated and disconnected from the process. Today, he takes a different approach. By involving staff in decision-making, his team ensures that technology enhances their work instead of adding unnecessary complexity. "We have to be thoughtful," he explains, stressing that every step toward innovation must protect patient data and maintain privacy.

He describes his "crawl, walk, run" strategy for adopting AI. Island Health Care is currently in the "crawl" phase, testing tools such as Microsoft Copilot and Open Evidence to automate small, repetitive tasks. Over time, these systems will help streamline administrative work, identify trends, and support clinical decisions. Jimi emphasizes that AI should enhance human ability rather than replace it. His focus is on freeing up time for clinicians so they can focus on what truly matters: providing excellent patient care.

The discussion also explores how to build trust among staff. Jimi notes that while some clinicians are eager to explore AI's potential, others remain cautious, particularly when dealing with sensitive health data. As CIO, his goal is to foster understanding, encourage collaboration, and ensure that every new tool aligns with Island Health Care's mission of delivering compassionate and accessible healthcare.

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Guest Introduction Dr. Sergio Sanchez, CIO and CSO at Coleman Health Services, returns to The Cyber Business Podcast for his second appearance to explore the growing relationship between artificial intelligence, cybersecurity, and human ethics. As a returning guest and the host of Behind the Digital Curtain, Sergio combines deep technical knowledge with a thoughtful look at how technology reflects human values. He describes AI as a tool still in its infancy, capable of shaping society for good or harm depending on how it is taught and guided. With extensive experience supporting healthcare and nonprofit organizations, Sergio focuses on the need for ethical oversight, user education, and forward-thinking leadership as AI becomes a defining force in global cybersecurity.

Here's a Glimpse of What You'll Learn * How AI development reflects humanity's moral choices and direction * Why responsible teaching and regulation must evolve alongside technology * The dangers of unfiltered AI models being used for cyberattacks * Why empathy and human communication are vital in an AI-driven world * How automation is changing jobs and educational priorities * The growing need for awareness and ethical responsibility in cybersecurity * Why adaptability is essential in every modern IT role

In This Episode Dr. Sergio Sanchez returns to The Cyber Business Podcast for an in-depth discussion about AI, ethics, and the human impact of rapid technological change. He opens with a vivid comparison between AI and Superman, explaining that artificial intelligence, like the young superhero, depends entirely on how it is raised. If it is guided with moral intent, it can improve lives. If it is misused, it can quickly become destructive.

Sergio warns that AI's growth has reached an exponential stage, developing faster than governments can regulate it. He describes how cybercriminals are already using AI tools to automate scams and phishing campaigns, making attacks more sophisticated and harder to detect. His insights point to the urgent need for lawmakers, technologists, and educators to collaborate on setting clear boundaries before the technology grows beyond human control.

Throughout the conversation, Sergio draws parallels between the Industrial Revolution and today's AI revolution. He believes that just as machines transformed manual labor in the past, AI will reshape mental and creative work today. Some roles will disappear, but new ones will emerge for those willing to adapt. His analogy of early humans discovering fire captures this perfectly: those who feared progress were left behind, while those who learned to control it advanced society.

The episode concludes with a reflection on generational change. Sergio highlights how younger generations are learning to balance digital life with real-world connection, focusing on creativity, wellness, and human relationships. He finds hope in their approach, seeing it as proof that humanity can evolve alongside technology rather than be consumed by it.

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Guest Introduction Eric Lynner, Chief Information Officer at First Independent Bank in Minnesota, brings more than 15 years of experience in IT leadership, customer service, and infrastructure management. Starting his career on the help desk and advancing through system and network engineering roles, Eric has built a reputation for hands-on leadership and community-driven innovation. At First Independent Bank, a 12-branch institution with over $500 million in assets, he oversees a small but highly efficient IT team focused on security, reliability, and personal service. His background in both technology and customer care, influenced by his early years working in his family's hardware store, has shaped a people-centered approach to IT management that benefits both employees and customers.

Here's a Glimpse of What You'll Learn * How community banks balance digital innovation with human connection * Why small IT teams can create big impact through personalized support * The value of early customer service lessons in shaping leadership * How Eric advanced from help desk to CIO through experience and persistence * The growing importance of AI in banking and fraud prevention * Why cybersecurity training remains the strongest line of defense * How First Independent Bank builds customer trust through technology

In This Episode Eric Lynner shares how First Independent Bank continues to thrive by focusing on personal relationships and technology that supports people, not replaces them. Leading a compact IT department, Eric ensures that every user receives direct, attentive support. This close connection to end users helps the bank deliver fast, reliable solutions that reflect the care of a community institution.

Eric discusses how lessons from his family's hardware store still guide his leadership philosophy today. Working with customers from a young age taught him patience, communication, and adaptability, all of which translate directly into effective IT management. His journey from the help desk to the CIO office proves that a four-year degree is not the only path to success. Experience, curiosity, and people skills can take professionals just as far.

The episode also explores the role of AI in modern banking, from automating fraud detection to improving internal workflows. Eric sees the potential of these tools but emphasizes that technology should enhance, not replace, human service. For community banks like his, the strength lies in blending automation behind the scenes with genuine customer interaction at the front.

Matthew and Eric also discuss cybersecurity, where social engineering remains a leading threat. Eric highlights that real security starts with people, not just firewalls. Training, communication, and awareness programs help prevent breaches before they start, especially in smaller organizations that depend on trust and responsiveness.

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Guest Introduction Mitch Cullins serves as Vice President of IT and Chief Information Officer at Trunktie, a company that is redefining how IT professionals organize and label network infrastructure. With more than 25 years of experience in information technology, Mitch's career includes enterprise architecture, cybersecurity, and systems engineering across Fortune 500 organizations. His background combines technical expertise with a strong sense of creativity and problem-solving. At Trunktie, Mitch leads technology strategy and innovation, transforming a simple idea from the server room into a patented product that improves cable management and operational precision for IT teams worldwide.

Here's a Glimpse of What You'll Learn * How frustration with daily IT problems inspired the creation of Trunktie * Why simplicity and clarity can solve long-standing infrastructure challenges * How enterprise discipline helps startups achieve sustainable growth * Lessons Mitch learned from years in consulting and technical leadership * How he transitioned from corporate IT to product invention * Why structure and attention to detail are essential for innovation * What it takes to move an idea from prototype to patent approval

In This Episode Mitch explains how Trunktie was created out of necessity. While managing complex network environments, he found that poorly labeled cables and tangled wiring slowed down maintenance and caused confusion. He decided to design a product that would make labeling faster, clearer, and more reliable. Trunktie was born as a simple, effective solution that streamlines network organization, reduces risk, and saves time for technicians and IT managers.

He discusses the process of transforming a concept into a commercial product. Drawing on his experience from enterprise IT, Mitch focused on precision, documentation, and repeatable systems to build a scalable foundation for Trunktie's success. He highlights that true innovation is not about complexity but about solving real-world problems that teams face every day. His approach reflects how structure and creativity can work together to build tools that make life easier for technical professionals.

Mitch also reflects on his personal journey from CIO to inventor. Throughout his career, he has been driven by a desire to make IT simpler, faster, and more dependable. Trunktie represents that vision in physical form. For Mitch, success is not just about technology or patents but about helping others work more efficiently and confidently. His story is proof that great products often start with one question: how can we make this better?

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Guest Introduction John Winfrey serves as Director of IT at Ardmore Enterprises, a nonprofit organization in Lanham, Maryland, that empowers individuals with intellectual and developmental disabilities. Ardmore provides residential housing, community services, and employment programs that promote independence and inclusion. John brings over 30 years of experience to his role, spanning the IRS, Abacus Technology, and a two-decade tenure at Microsoft. His personal journey as a visually impaired technologist gives him a unique understanding of accessibility, innovation, and leadership in IT.

Here's a Glimpse of What You'll Learn * How John built a successful IT career despite visual impairment * Why accessible technology creates opportunity and loyalty in organizations * The evolution of assistive tools from early magnifiers to adaptive software * How Ardmore's accessibility lab helps individuals discover life-changing tech * The role of inclusive design in empowering employees with disabilities * Leadership lessons from decades in both corporate and nonprofit environments * Why community and challenge drive innovation in IT teams

In This Episode John shares the story of how his career began with a Commodore 64 and evolved through persistence, adaptability, and purpose. After training at Lions World Services for the Blind, a program sponsored by the IRS, he began working in government IT and later joined Microsoft, where he spent 20 years helping to make technology more accessible. Today, at Ardmore Enterprises, he leads IT operations and drives forward-looking initiatives focused on adaptive equipment, AI, and inclusion.

He reflects on the early challenges of working in technology before accessibility was built into systems. In the early 1990s, he relied on oversized monitors and magnifying lenses to perform tasks. Now, modern accessibility features in Windows and other software make his work far more efficient. But he emphasizes that progress in technology must be matched by a change in mindset and helping others understand that disability is not a limitation but a perspective that enriches organizations.

John also discusses the creation of Ardmore's accessibility lab, a new initiative that introduces individuals with disabilities to technologies that can improve their work and personal lives. Through partnerships with hardware and software developers, the lab allows participants to test tools and find those that best fit their needs. It is a place where innovation meets empowerment.

On leadership, John explains that the best IT teams thrive when leaders inspire creativity and ownership rather than control. He encourages team members to find their own solutions, collaborate openly, and share success. For him, great leadership is about creating an environment where people are motivated to build, learn, and grow together.

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Guest Introduction Sergio Sanchez serves as Chief Information Officer at Coleman Health Services, a nonprofit behavioral health organization based in Ohio that supports more than 30,000 clients annually across multiple counties. With a background as a general surgeon in Mexico before moving into IT leadership, Sergio brings a rare dual perspective that blends clinical understanding with technological expertise. His leadership focuses on bridging the gap between patient care and cybersecurity while building scalable systems for a resource-constrained environment.

Here’s a Glimpse of What You’ll Learn * How Sergio transitioned from practicing medicine to leading IT in healthcare * Why empathy and communication are vital for cybersecurity success * How Coleman Health Services balances security with accessibility for clinicians * The unique challenges of protecting data in a nonprofit healthcare setting * How AI is transforming mental health care, both positively and dangerously * The role of leadership in educating staff on digital hygiene and phishing awareness * Why resilience and preparation are more critical than prevention alone

In This Episode Sergio shares how his medical background continues to shape his approach to technology leadership. As a former surgeon, he understands the operational pressures clinicians face and the need for IT systems that simplify rather than obstruct care. That empathy guides how his team implements cybersecurity policies and workflow automation at Coleman Health Services, ensuring that technology supports, rather than slows, the mission of care.

He discusses the daily challenges of securing patient data in a nonprofit environment where resources are limited. With fewer tools and smaller budgets than large hospital systems, success relies on people, especially through education and awareness training. Sergio’s approach to cybersecurity focuses on equipping staff to make better decisions, recognizing that many breaches stem from human error rather than technical failure.

The episode also explores how Coleman Health Services is adopting artificial intelligence. Sergio emphasizes the potential for AI to improve efficiency, triage cases, and expand mental health access, but he warns of the risks when such technology is used without proper oversight. In his view, AI is a double-edged tool that must be guided by human ethics, clinical judgment, and strong governance.

Finally, Sergio reflects on the leadership principles that drive his success: humility, transparency, and continuous learning. His advice for IT and security professionals in healthcare is simple, build trust, teach constantly, and remember that technology exists to serve people first.

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Guest Introduction Lawrence (Larry) Bilker serves as Chief Information Officer at Lift Solutions, a fast-growing company that provides complete industrial lifting services across the United States. Founded in 2021, Lift Solutions performs OSHA-mandated inspections, aftermarket services, and parts supply for overhead cranes and lifting equipment. As CIO since its inception, Larry has led seven successful acquisitions in just three years while guiding the company’s digital transformation. His background spans engineering at General Electric, leadership across multiple industries, and a lifelong curiosity for technology that began when he first learned programming as a teenager at RadioShack.

Here’s a Glimpse of What You’ll Learn * How Lift Solutions scaled through seven acquisitions in three years * Why Larry built a 100-step integration checklist to streamline every acquisition * How CRM adoption improved accountability and team collaboration * Why user engagement is more important than brand recognition in CRM success * How operational data shapes performance from sales to service delivery * Larry’s belief that AI enhances human productivity without replacing it * How early programming experiences at RadioShack inspired his lifelong passion for innovation

In This Episode Larry explains how Lift Solutions has achieved rapid growth through disciplined integration and data-driven management. He shares how his team developed a 100-step checklist used during each acquisition to ensure consistent infrastructure, application setup, and data migration. The process typically takes between 120 and 180 days to complete, allowing the company to expand quickly without compromising quality or stability.

He emphasizes that data drives everything the company does. Lift Solutions tracks leads, quotes, orders, and service schedules across multiple business lines to ensure visibility and performance. Larry implemented an open-source CRM called EspoCRM because of its flexibility and ease of adoption. He believes user adoption is more important than brand prestige. When employees see that CRM tools simplify their work, reduce management questions, and make information easier to find, they naturally engage without resistance.

Larry also shares his early journey in technology. As a teenager, he learned programming at a RadioShack store using a Tandy TRS-80 computer with only 4K of memory. That experience sparked a fascination with technology that led him to develop assistive software for disabled children and later join General Electric as an engineer. There, he designed inspection systems before moving into GE’s Information Management Leadership Program, where he discovered how technology could drive global business efficiency.

Today, Larry continues to apply that mindset to modern IT leadership. He views artificial intelligence as an extension of human capability, not a replacement for it. In his words, AI should serve as a productivity amplifier while still relying on human judgment and governance. He encourages leaders to use AI responsibly, safeguard confidential data, and view it as a tool that enhances and not replaces human thinking and creativity.

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Guest Introduction Andrew Wilder serves as Chief Security Officer at Vetcor, a veterinary consolidator that owns and operates nearly 1,000 veterinary hospitals across North America. Backed by private equity, Vetcor relieves veterinary practices of back-office responsibilities such as IT, HR, and finance, enabling veterinarians to focus on patient care. Andrew, the company’s first CSO, has built the security team from the ground up, growing it from zero to eight in just a year. His leadership emphasizes balancing innovation with risk management, building partnerships with early-stage vendors, and aligning cybersecurity strategy with real-world threats rather than chasing compliance checkboxes.

Here’s a Glimpse of What You’ll Learn * How private equity shapes security priorities for veterinary consolidators * Why Andrew frames security decisions around risk appetite instead of directives * The difference between compliance and true security readiness * How peer networks shape vendor selection more than Gartner or Magic Quadrants * Why innovation partnerships with startups accelerate defense capabilities * Lessons from Andrew’s teaching role at Washington University on data-driven defense * Andrew’s unconventional career path from customer service rep to regional CISO at Nestlé * Why major incidents can serve as the best training opportunities for CISOs

In This Episode Andrew explains how Vetcor’s private equity backing influences the way security strategy is executed. Rather than being driven solely by compliance, the company emphasizes real security outcomes. He stresses that different private equity firms have different levels of involvement, and the right balance allows leaders to focus on building strong defenses without excessive overhead.

He discusses his philosophy of security leadership: not dictating solutions but presenting risks, controls, and letting executives set their risk appetite. This approach ensures that security decisions are aligned with the organization’s business priorities, while his team remains empowered to execute effectively.

Andrew highlights the power of peer networks in vendor selection. Instead of relying on market leaders, he prefers referrals from other CISOs, leading to innovation partnerships with startups. One example is Savvy, a company building tools that proactively guide users in real time, like a modern “Clippy” that prevents credential misuse or unsafe browsing. Another design partnership focuses on agentic AI to automate repetitive security reviews. These collaborations bring innovation into Vetcor while cutting costs and expanding capability.

The episode also covers Andrew’s career journey, which started at a small paper company where he was assigned to manage IT upgrades simply because he was the youngest employee. From there, he pursued Microsoft certifications, worked on security projects at HP, DHL, and Nestlé, and eventually rose to become regional CISO overseeing multiple continents. Today, he shares his knowledge as a teacher in Washington University’s executive cyber program, where he emphasizes data-driven defense and learning from incidents as key to building resilience.

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Guest Introduction Tom Sweet is the Chief Information Officer of Industrial Refrigeration Pros, a fast-growing company specializing in large-scale refrigeration systems for warehouses, agriculture, and food processing. Tom joined as the third employee in 2022 after serving as VP of Cloud at a financial company, making a bold move into a new industry. Since then, he has overseen rapid growth fueled by private equity investment and the acquisition of eight companies in just three years. His leadership focuses on IT integration, security, and enabling scale while supporting a business that designs, builds, and services mission-critical refrigeration infrastructure.

Here’s a Glimpse of What You’ll Learn * Why Tom left a financial cloud leadership role to join a new venture in industrial refrigeration * How private equity shapes growth strategy and acquisition timelines * The challenges of integrating IT across eight acquired companies * Why educating users is key to smooth transitions after acquisitions * How Industrial Refrigeration Pros migrated new companies into their tenant in just 17 days * The risks of small businesses running without IT infrastructure or proper security * How Tom leverages AI tools like Microsoft Copilot and ChatGPT for coding and automation

In This Episode Tom explains how he became one of the first employees at Industrial Refrigeration Pros and how quickly the business scaled under private equity backing. Within three years, the company grew to 540 employees and completed eight acquisitions, giving Tom firsthand experience with rapid integration. He shares how the private equity model often involves building value for a future exit, requiring IT teams to move fast and establish consistent processes.

He details the IT challenges of acquisitions, noting that many small firms lacked formal IT departments or even admin credentials for servers. Tom emphasizes the importance of user education, explaining how simple but critical changes like MFA or DNS filtering must be rolled out carefully. His team developed a playbook for onboarding that included migrating email, SharePoint, and device management into their tenant within just 17 days of closing a deal.

The conversation shifts to service models and IT expectations. Tom compares private equity roll-ups to the managed service provider space, where rapid acquisition can strain service delivery. He reflects on the importance of balancing client acquisition with retention, pointing out that service quality often suffers when growth outpaces capacity.

Tom also highlights how Industrial Refrigeration Pros uses AI tools to support IT operations. Microsoft Copilot, ChatGPT, and agentic AI systems now generate 80 to 85 percent of PowerShell code for automation tasks. This has accelerated system maintenance, strengthened security posture, and streamlined workflows, proving how AI can support even non-software industries.

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Guest Introduction Richard Lipari serves as Chief Information Officer at Ventura County Credit Union, a $1.5 billion community institution with over 75,000 members and eight branches across California’s Central Coast. With more than 17 years in credit unions, Richard has worked his way from IT director at a seven-employee shop to executive leadership roles that span operations, technology, and business intelligence. His career reflects a blend of hands-on technical expertise and people-centered leadership, shaped by lessons in emotional intelligence, strategic planning, and operational efficiency. Today, Richard leads Ventura County Credit Union through a critical growth phase by scaling technology infrastructure, deploying AI, and ensuring resilience through business continuity planning.

Here’s a Glimpse of What You’ll Learn * How Richard’s career journey took him from tech support at AOL to CIO of a billion-dollar credit union * Why emotional intelligence is as critical as technical knowledge for IT leaders * How AI and automation tools are helping Ventura County Credit Union scale operations * Why phone-based banking still plays a vital role with more than 11,000 calls monthly * How Glia’s interactive system is reshaping member interactions * The importance of tabletop exercises in revealing hidden gaps in business continuity * Richard’s view on balancing community values with digital-first experiences

In This Episode Richard shares his unconventional journey into technology leadership, from working tech support at AOL and managing lottery systems at GTech to finding his calling in credit unions. Starting at a small credit union with just seven employees, Richard wore many hats, learning accounting, lending, and technology, which gave him a holistic view of how financial institutions run. That foundation shaped his approach to leadership and strategy as he moved into larger organizations.

He describes how Ventura County Credit Union is embracing AI and automation to scale effectively. Tools like Glia are transforming phone banking by providing more natural, interactive member experiences. Despite the rise of online channels, the credit union still handles more than 31,000 calls a month, proving that voice remains vital. By combining physical and digital experiences, Richard and his team are finding ways to meet members where they are.

Richard emphasizes the importance of leadership rooted in emotional intelligence. He shares how developing communication skills and strategic thinking was as important as technical expertise in preparing him for the CIO role. He underscores that effective technology leadership is about trust, collaboration, and connecting with peers to align IT strategy with business goals.

The conversation closes with practical insights on resilience. Richard explains why tabletop exercises are critical for exposing gaps in preparedness, noting that organizations often feel ready on paper but fail in practice. His advice is to test often, measure results, and ensure accountability so teams can respond effectively when crises arise.

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Guest Introduction Doug Saunders serves as Chief Information Officer at Arctic Glacier Premium Ice, a company with more than 100 years of history serving over 70,000 customers across North America. With a background spanning logistics, distribution, and transformational IT leadership, Doug has focused on aligning innovation with business value creation. Under his leadership, Arctic Glacier has deployed advanced AI and IoT solutions that not only streamline operations but also contribute directly to EBITDA growth. Backed by private equity support from Carlyle, Doug has embraced change and driven modernization across customer service, route optimization, and data integration. His approach balances top-line growth with cost efficiency, showing how IT can become a strategic driver rather than just a support function.

Here’s a Glimpse of What You’ll Learn * How agentic AI reduced Arctic Glacier’s call center staff from 55 to 10 while boosting EBIT * Why branded conversational bots improve both efficiency and customer experience * How IoT sensors in 50,000 merchandisers deliver real-time demand signals * The role of weather, sell-through, and day-of-week data in route planning * Why Carlyle’s technology services team was a key partner in execution * How integration partners allowed the IT team to scale lean operations * Doug’s advice on not waiting for perfect data before deploying AI

In This Episode Doug highlights how agentic AI and IoT are transforming Arctic Glacier’s operations. He describes automating high-volume customer interactions with a branded conversational bot that answers order status and billing questions, routes common tasks, and integrates with existing systems. The program reduced call center headcount from roughly 55 to about 10 and contributed millions to EBIT by improving customer experience and lowering service costs.

Doug then details field innovation. Arctic Glacier installed IoT Lidar sensors in 50,000 merchandisers to measure fill levels and temperature, generating near real-time demand signals. Combined with weather, day-of-week, and sell-through patterns, those signals drive order creation and route planning. In a California pilot, the team reduced approximately 40 percent of stops, focusing drivers where deliveries were most profitable and time sensitive.

He explains the platform approach behind the scenes. As a Salesforce shop for CRM, the customer-facing agent runs on Agentforce, while other order and integration tasks use additional partners where appropriate. Doug credits Carlyle’s technology services team with opening doors to vendor engineering teams, portfolio peer examples, and favorable pricing that accelerated execution. He also highlights delivery support from an integration partner that allowed the internal IT team to stay lean while scaling data science and automation work.

The conversation closes with practical guidance. Do not wait for perfect data. Expect tuning cycles, just as you would train a new human agent. Align IT to the business strategy, know who IT reports to, and avoid burying technology under functions that limit transformation.

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Guest Introduction

Veronica Millan serves as Global Chief Information Officer at Ogilvy, one of the world’s largest marketing and advertising agencies. With more than two decades of experience in technology and leadership, she has led global IT initiatives across creative industries, delivering digital transformation and operational resilience at scale. At Ogilvy, Millan oversees technology strategy that enables collaboration across continents, balances cybersecurity requirements with creative speed, and drives innovation to support clients and staff worldwide. Her career reflects the role of IT leaders in shaping both business outcomes and cultural change in dynamic, global organizations.

Here’s a Glimpse of What You’ll Learn

• How a global CIO integrates technology into creative industries
• The role of cybersecurity in client-facing and brand-driven environments
• Why global collaboration depends on strong IT infrastructure
• Strategies for balancing innovation with operational discipline
• Veronica’s path to leading technology at Ogilvy
• How IT leaders can inspire creativity while ensuring security

In This Episode

Veronica Millan shares how IT leadership drives innovation in a global creative agency. She explains how Ogilvy manages the complexity of supporting thousands of employees across multiple continents, while ensuring technology platforms remain secure and efficient. Her perspective highlights the need to balance speed and creativity with the discipline required to manage risk and compliance.

The discussion underscores how cybersecurity intersects with brand reputation. In an environment where client data is central, Millan explains that IT must protect information as carefully as it enables creative output. This approach ensures that Ogilvy maintains trust while fostering innovation.

Veronica also reflects on her career journey and the leadership lessons gained from navigating both technology and creative cultures. Her path demonstrates how adaptability, cross-disciplinary thinking, and global collaboration shape the skills required of CIOs in complex industries.

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Guest Introduction

Bill Dunnion serves as Chief Information Security Officer at Mitel and Co-founder of the Canadian Cyber Forum. With more than two decades in IT and security, he has led cybersecurity strategy across telecom, consulting, and enterprise environments. At Mitel, Dunnion oversees global information security operations, aligning compliance, risk, and resilience strategies with the company’s communications solutions. As a leader and advocate, he also co-founded the Canadian Cyber Forum, creating a platform that fosters collaboration and knowledge sharing across the security community. His work highlights both enterprise leadership and industry-wide engagement in building stronger cybersecurity practices.

Here’s a Glimpse of What You’ll Learn

• How Mitel manages global cybersecurity operations
• Why collaboration across industries strengthens security outcomes
• The importance of culture and leadership in building resilient teams
• Key priorities for Canadian cybersecurity initiatives
• How Bill Dunnion balances CISO responsibilities with advocacy roles
• Insights into risk governance and practical security frameworks

In This Episode

Bill Dunnion highlights the challenges and opportunities facing today’s CISOs. He discusses how Mitel integrates cybersecurity into its business operations, ensuring global communications remain secure and resilient. His perspective emphasizes that security is not only about technical defenses but also about risk governance, compliance, and building trust across stakeholders.

Bill also shares why collaboration matters in cybersecurity. Through his work with the Canadian Cyber Forum, he explains how industry professionals can learn from each other, align practices, and collectively raise standards. This collaborative approach reflects a growing recognition that cyber threats cross borders and sectors, requiring shared responsibility.

Leadership and culture are central themes throughout the discussion. Bill explains how security leaders must cultivate teams that understand both technical details and business outcomes. His focus on culture ensures that cybersecurity is viewed as a shared responsibility within organizations rather than an isolated function.

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Guest Introduction: Padmaja Sastry serves as Chief Information Officer at Lowell Community Health Center, a federally qualified nonprofit provider that delivers care to more than 33,000 patients annually across Massachusetts. Trained originally as a dentist in India, Sastry transitioned to health informatics and administration after moving to the United States, combining clinical insight with technical expertise. At Lowell CHC, she leads IT strategy, cybersecurity, and modernization initiatives while managing the challenges of limited budgets, regulatory compliance, and digital equity. Her leadership underscores the role of technology in delivering equitable healthcare for underserved populations.

Here’s a Glimpse of What You’ll Learn

• How Lowell CHC manages IT for more than 33,000 patients
• The impact of limited budgets on healthcare technology investments
• Why equity and patient access shape every IT decision
• Lessons from implementing telehealth during the pandemic
• Strategies for bridging the digital divide in underserved communities
• How Padmaja’s career path from dentistry to CIO informs her leadership style

In This Episode:

This episode explores the role of IT in ensuring healthcare access for underserved populations. Padmaja explains how Lowell CHC balances budget constraints while still delivering reliable and secure systems that support critical patient services. Her approach emphasizes selecting technology based on measurable value rather than novelty, ensuring investments improve patient experience and compliance outcomes.

She also discusses the challenges of digital equity, especially during the pandemic when telehealth became a lifeline. With many patients lacking devices or reliable internet, Lowell CHC secured grants to provide smartphones, bridging access gaps and improving patient connectivity. This initiative highlights how targeted IT solutions can advance healthcare delivery in communities facing systemic barriers.

Padmaja’s background adds a unique dimension to her leadership. Her transition from clinical dentistry in India to CIO in the United States gives her an understanding of both patient needs and IT strategy. This perspective allows her to align technology decisions with real healthcare outcomes, demonstrating the value of multidisciplinary experience in leadership roles.

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Guest Introduction Srivatsan Raghavan serves as Chief Information Officer at OHLA USA, a national heavy civil and vertical construction company operating across New York, Illinois, California, and Florida. Over 15 years with the organization, he has led cloud migration, in-house software development, and a zero trust security transformation. Srivatsan oversees a lean IT team that spans help desk, infrastructure, security, business intelligence, and ERP. His leadership blends pragmatic frugality with engineering rigor, turning lessons from a real cyber incident into award-winning programs in identity, automation, and document security.

Here’s a Glimpse of What You’ll Learn * How a small, focused IT team supports a multi-company construction enterprise * Why zero trust and identity hygiene became the foundation after a breach * How OHLA USA eliminated its corporate WAN and leaned into cloud and zero trust * A practical matrix for mapping projects to NIST functions and zero trust pillars * Just-in-time identity creation using Power Automate and a rules engine * Zero trust document management with Graph API and role-based folder access * How to align innovation with frugality and measurable operational outcomes * What executive teams learn during breach response and regulatory follow up

In This Episode Srivatsan outlines OHLA USA’s scale and complexity, with seven operating companies, dozens of job sites, and both heavy civil and mid-rise vertical projects. He explains how a small IT team supports 30-plus business applications while building custom tools for process automation and reporting.

He then shares the turning point. After a breach during the 2021 COVID period, the company reframed security around identity, endpoint, and cloud controls. With help from Microsoft tooling, they adopted a zero trust mindset. Srivatsan connected the NIST framework to zero trust pillars and used that matrix to plan and prioritize projects across identify, protect, detect, respond, and recover.

Finally, he details two award-recognized programs. First, just-in-time identity creation that handles decentralized onboarding at job sites and joint ventures using Power Automate and a rules engine. Second, zero trust document management that creates standardized project folder structures via Graph API and maps granular permissions to roles, enforcing least privilege from day one through termination. The result is a playbook any resource-constrained IT team can adapt.

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Guest Introduction Patrick Lawrence serves as Chief Information Officer at Economy Exterminators, a growing pest control company operating across the Carolinas. With more than 25 years in technology, he blends leadership and practical IT execution to modernize operations, strengthen data integrity, and guide the company through a mid-market expansion. Patrick’s experience spans Navy service, data operations, CRM modernization, and AI adoption. He focuses on building the right foundations for growth, from call center automation and CRM integrations to brand and marketing uplift, while staying mindful of workforce impact and long-term ROI.

Here’s a Glimpse of What You’ll Learn * Why strong data foundations are essential before pursuing AI * How a call center used AI to convert missed calls into actionable tickets and leads * The role of AI in asset creation and brand visibility for companies without a marketing team * Practical steps for connecting HubSpot with an industry CRM to unify pipeline data * How to approach ROI in AI projects when baselines are weak * What small businesses should consider as search shifts toward AI answers * Why content and reviews still matter in an AI driven discovery landscape

In This Episode Patrick explains how Economy Exterminators is moving from a small company feel into a mid-market growth phase. His priority is building stable systems and trustworthy data so that new initiatives, including AI, can actually produce value. He describes a practical approach to AI: use it where it removes bottlenecks, measure what matters, and avoid replacing people without a plan for long-term capability.

A major win came from applying AI to the call center. Mondays and after-hours calls were overwhelming the team, and hiring fast enough was not feasible. Patrick put AI to work converting calls into tickets and leads in their CRM. Even without perfect ROI baselines at the start, the change boosted response rates and surfaced clearer sales activity once sales moved into HubSpot.

Without an in-house marketing team, Patrick also used AI to generate on-brand creative assets that the company’s agency could refine and deploy. That shift improved scroll-stopping ad quality and lifted engagement across social channels. He even prototyped a mascot concept that made its way into residential services. Alongside creative work, he is preparing a data bridge between HubSpot and WorkWave’s PestPac using Operations Hub to keep sales and service information in sync.

Looking forward, Patrick is exploring how AI can enhance the customer journey with self-service answers to common questions like appointment times and billing. He remains cautious about workforce displacement, citing high profile corporate examples, and emphasizes planning and compassion. On discovery, he anticipates a world where AI surfaces local service providers and wonders if paid placement will eventually enter AI results. Until then, he believes content quality, reviews, and site performance still matter, even as SEO evolves.

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Guest Introduction Peter Kirsch is the Founder and CEO of Blue Marlin Partners, a differentiated private equity firm based in Bethesda, MD. Over the last eight years, he has built Blue Marlin into a platform that now oversees more than $800 million in deployed capital, 30 portfolio companies, and multiple award-winning exits. His model challenges the traditional private equity approach by eliminating management fees and partnership expenses while giving investors the ability to choose their own deals. Beyond the numbers, Kirsch has cultivated a powerful network of entrepreneurs and operators who not only invest but also own a piece of Blue Marlin itself. His career, including earlier leadership of a family office, has given him a unique vantage point into how private equity is shifting and why making businesses better is now the true measure of success.

Here’s a Glimpse of What You’ll Learn * How Blue Marlin Partners disrupts traditional private equity structures * Why investor-operators are central to Blue Marlin’s success * The importance of focusing on making businesses better, not just financial engineering * How boutique private equity firms are gaining ground in a slow M&A market * Why proprietary, founder-led deals drive stronger long-term outcomes * The role of networks and geography in generating quality deal flow * How strategic exits create repeat opportunities with trusted partners

In This Episode Peter Kirsch returns to the Cyber Business Podcast to share how Blue Marlin Partners has redefined private equity by placing entrepreneurs and operators at the center of every investment. He explains how eliminating fees and offering investor ownership in the firm’s carried interest allows for greater alignment, transparency, and long-term value creation.

Peter discusses how Blue Marlin successfully navigated a slower M&A market in 2023, securing multiple awards for its acquisition of Mobeta’s Hawaiian BBQ while also executing exits and strategic add-ons. His story highlights how boutique private equity firms are proving their ability to thrive when larger funds struggle, underscoring the importance of agility, strong partnerships, and targeted growth strategies.

The conversation also explores the transition in private equity from financial engineering to building better businesses. Peter emphasizes that true success comes from working alongside founders, rolling equity, and driving operational excellence, rather than relying on debt and multiple expansion. By cultivating a network of 72 high-profile partners and expanding globally, Blue Marlin continues to amplify its reach and influence in lower middle market opportunities.

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Guest Introduction Lloyd Fuentes serves as the Director of IT at Los Angeles Mission, one of the nation’s most respected nonprofit organizations dedicated to serving the homeless community in Los Angeles. His career began in consulting and network engineering before moving into IT leadership, and over the past five years he has transformed the Mission’s technology environment. Lloyd has implemented stronger cybersecurity defenses, modernized communications, and built systems that help secure donor trust through improved data protection. He grew up in a difficult environment but found his path in technology through persistence, faith, and practical experience. Today, he applies his expertise to ensure that IT strengthens the Mission’s ability to restore lives and support communities.

Here's a Glimpse of What You'll Learn * How Los Angeles Mission evolved from a soup kitchen into a stabilization center offering wide-ranging services * Why nonprofit IT departments are often underfunded and how Lloyd persuaded leadership to invest in modernization * How strong cybersecurity practices protect donor trust and improve fundraising outcomes * The impact of modern phone and network systems on preventing lost donations and enabling remote work * How Lloyd saved the Mission $330,000 in his first year by reducing inefficiencies and modernizing systems * Insights on zero trust architecture and how nonprofits can defend against ransomware * Lloyd’s inspiring journey from a gang-impacted neighborhood to IT leadership in a respected nonprofit

In This Episode Lloyd Fuentes explains how he modernized the IT systems at Los Angeles Mission to better protect donors, staff, and the people the organization serves. He describes the nonprofit funding challenges that often leave IT departments overlooked and vulnerable. Lloyd shares how he gained support by showing that cybersecurity investments directly impact donor trust. His projects included MFA deployment, endpoint detection, modern networking through Cisco Meraki, SIM and monitoring systems, and a complete replacement of outdated phone systems. These upgrades not only improved operations but also saved the Mission more than $300,000 in the first year.

Lloyd also shares his personal story of resilience and determination. Growing up in San Bernardino, he faced daily exposure to gangs and instability. A high school computer class sparked his curiosity, and later a role at AT&T gave him the hands-on experience that would build his career in networking. His path from survival to IT leadership shows how technology can be a tool for personal growth as well as organizational stability.

The conversation highlights Lloyd’s passion for reaching youth who often live in survival mode and cannot imagine long-term possibilities. He explains that by placing practical technology in their hands, such as routers, network testers, and Ethernet tools, they can begin to see opportunities beyond immediate challenges. Lloyd believes that youth need to be spoken to in ways that respect their present reality while introducing them to skills that create a vision for the future. His perspective shows that IT is not just a technical field, but also a way to strengthen communities and create hope.

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Guest Introduction Nick DeMeo serves as the Chief Information Officer at Vista Clinical Laboratory, a mid-sized medical lab based in Central Florida with operations extending into Virginia and North Carolina. Vista competes with giants like Quest and LabCorp by offering premier laboratory services at affordable prices, catering to nursing homes, doctor’s offices, and individual patients. As CIO, Nick not only oversees IT but also leads cybersecurity and laboratory information systems, balancing innovation with limited resources. His leadership is marked by a forward-looking embrace of automation, AI, and advanced lab technologies, all while keeping patient care accessible and affordable.

Here’s a Glimpse of What You’ll Learn * How Vista Clinical balances affordability with premier laboratory services * Why AI-driven automation is transforming healthcare operations * The biggest hurdles in healthcare data interoperability * Where AI can safely add value versus where human oversight is essential * Nick’s philosophy on man and machine working together in cybersecurity * Why “purpose” drives fulfillment in both work and innovation * How Nick’s upcoming book The Art of Defense reframes the human role in an AI-powered world

In This Episode Nick DeMeo opens the conversation by highlighting Vista Clinical’s mission: delivering high-quality lab services while keeping pricing within reach for patients who may lack insurance or face steep out-of-pocket costs. He shares how the lab stays competitive by adopting cutting-edge technologies—sometimes even piloting new robotic systems before they hit the broader market. With a lean IT and security team, Nick explains how vendor partnerships and smart automation allow them to maintain efficiency while supporting a growing patient base.

The conversation quickly turns to artificial intelligence and its impact on healthcare. Nick describes how AI helps him and his team automate tedious, spreadsheet-heavy tasks, freeing up time for more strategic initiatives. He underscores that while AI is invaluable for data processing and predictive analytics, it’s not yet ready to make life-and-death decisions without human oversight. He emphasizes the danger of data bias and the need for accurate inputs, pointing to healthcare’s struggle with fragmented electronic health record systems as a critical barrier AI must help overcome.

Beyond healthcare, Nick and Matthew dive into the cultural and ethical dimensions of AI. They debate Bill Gates’ prediction that general practitioners could be replaced by AI, ultimately concluding that while AI will be transformative, it must remain a tool used with humans, not against them. Nick frames this partnership through his concept of “the compass and the engine”—humans providing moral direction and purpose, while AI accelerates the heavy lifting of analysis and automation.

The episode wraps with a preview of Nick’s forthcoming book The Art of Defense, which blends psychology, strategy, and cybersecurity insights. Built on four pillars—mentality, commitment, work ethic, and strategic thinking—the book makes the case for a symbiotic future between human defenders and AI tools. Nick positions this as the path forward for both healthcare and cybersecurity: not man versus machine, but man with machine.

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Guest Introduction Dana Kilcrease serves as the Chief Information Security Officer at Berkeley College, where he has spent more than 14 years rising through the ranks from desktop technician to IT leadership and finally into the CISO role. His career path reflects a rare trajectory of growth within a single institution, giving him a unique perspective on both the academic and technology landscapes. At Berkeley, Dana oversees security operations while bridging the gap between IT and academics, helping the college prepare students for the evolving digital age. Beyond his professional role, Dana has become a vocal advocate for leveraging AI not just in cybersecurity but also in education, health, and personal development.

Here’s a Glimpse of What You’ll Learn * How Berkeley College approaches AI adoption across academic and technology domains * Why AI detection tools for academic cheating remain unreliable * The balance between academic integrity and preparing students for real-world AI use * Dana’s perspective on AI as a “force multiplier” rather than a job replacement * How AI is reshaping personal health, wellness, and even family life * The challenges of applying AI responsibly in cybersecurity operations * Dana’s non-traditional career journey from audio engineering to cybersecurity leadership

In This Episode Dana Kilcrease opens up about his unconventional path into cybersecurity, starting as an audio engineer in New York City before moving into IT at Berkeley College. His steady rise from desktop support to programming to leadership culminated in his current role as CISO, where he now manages a hybrid security operation built on both internal IT resources and managed SOC services.

A large part of the conversation focuses on the disruptive force of AI in higher education. Dana explains that while faculty and administrators initially feared AI as “cheating,” the bigger challenge lies in adapting policies to reflect its inevitable presence in the workplace. Rather than banning it, Berkeley College is working toward integrating AI into coursework in a way that balances academic integrity with preparing students for real-world demands.

Dana also shares how AI has transformed his personal life. From improving exercise routines and diet planning to avoiding surgery after a serious back injury, AI has become his personal trainer, chef, and coach. He even uses AI as a parenting tool, allowing his children to have open conversations with ChatGPT and then receiving contextual insights to better support them.

The episode concludes with Dana’s thoughts on AI in security and business. He views AI less as a standalone technology and more as a core capability baked into every tool, from SOC operations to everyday workflows. For him, the value lies in its ability to elevate the baseline of productivity and enable both individuals and organizations to achieve more.

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Guest Introduction Troy Rydman serves as Chief Information Officer and Chief Information Security Officer at Packsize, a company redefining packaging and manufacturing through automation and sustainability. With a background at AWS and deep experience in security, compliance, and cloud services, Troy brings a unique perspective to how technology drives efficiency and environmental responsibility. At Packsize, he oversees IT, cybersecurity, and strategic innovation, helping major retailers like Walmart optimize packaging to reduce costs, cut carbon emissions, and improve customer experience. His leadership bridges the gap between cutting-edge automation and forward-looking IT practices in a fast-evolving market.

Here's a Glimpse of What You'll Learn * How Packsize is transforming packaging with right-sized automation * Why Walmart relies on Packsize solutions for online orders * The environmental and cost-saving benefits of reducing packaging waste * How AI is being integrated into packaging processes for smarter decisions * Why Amazon takes a different approach to packaging innovation * The role of AI in reshaping IT, security, and enterprise software solutions * How “baked-in” AI is changing the competitive landscape for startups * Why fears about job loss in AI may be misplaced, and how tech shifts create new roles

In This Episode Troy explains how Packsize is helping companies like Walmart address two major challenges in e-commerce: waste reduction and efficiency. By using right-sized packaging automation, Packsize not only saves cardboard and shipping costs but also supports sustainability goals through lower carbon emissions. Customers benefit from smarter logistics, while companies deliver a better experience at scale.

Troy also explores the role of AI in packaging and manufacturing. From identifying fragile or perishable products on a conveyor line to recommending alternative packaging methods, AI is opening the door to new efficiencies. He emphasizes that customers increasingly expect AI to be built into the tools they use, much like cloud features or mobile apps are today.

The discussion expands into a broader look at how AI is reshaping the technology landscape. Drawing on his experience at AWS, Troy shares how enterprise customers once experimented with niche AI tools, only to demand that functionality become a standard part of larger platforms. He predicts that the same trend will reshape industries ranging from CRM to cybersecurity, where providers like CrowdStrike and SentinelOne already integrate AI directly into their services.

Finally, Troy and Matthew tackle the big question: Will AI replace jobs or create them? Using examples from Toyota’s automation journey, Troy argues that AI will shift roles rather than eliminate them, generating more opportunities in quality control, robotics, and innovation. Rather than fearing job loss, businesses should focus on how technology enables growth and efficiency.

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Guest Introduction Jim Rutt serves as the Chief Information Officer and Chief Information Security Officer of The Dana Foundation, a nonprofit focused on advancing neuroscience and neuroethics. With a career spanning healthcare, finance, and pharmaceuticals, Jim has built a reputation for driving digital transformation and bridging enterprise IT with mission-driven organizations. Over his 15 years at Dana, he has overseen a full cloud migration, guided innovation strategy, and aligned IT operations with the foundation’s mission of exploring the ethical implications of brain–computer interfaces and artificial intelligence. Beyond his nonprofit role, Jim also serves as a startup advisor and venture partner at 645 Ventures, where he helps emerging companies refine their market strategies and scale successfully.

Here's a Glimpse of What You'll Learn * How The Dana Foundation evolved from arts and education into neuroscience and neuroethics * The unique funding model of endowment-based nonprofits and its operational implications * Why working in a nonprofit technology leadership role offers both professional and personal fulfillment * Jim’s role as a startup advisor and venture partner with 645 Ventures * The importance of customer alignment for early-stage tech companies * How AI is transforming both security risks and security solutions * Why empathy and human-centered approaches remain critical in cybersecurity strategy

In This Episode Jim Rutt begins by sharing the history of The Dana Foundation, tracing its roots back to 1950 and its evolution into supporting neuroscience and neuroethics research. Unlike commercial enterprises, Dana operates on an endowment model, allowing its funding and mission to remain insulated from typical market cycles. For Jim, the value of working in a nonprofit setting lies in the ability to “go to bed at night feeling good” knowing that his work directly supports the greater good of science and society.

The conversation then pivots to Jim’s parallel career in venture capital. He explains how his leadership in Dana’s early digital transformation exposed him to innovative startups and venture networks. Over time, he became an advisor to funds and founders, eventually joining 645 Ventures as a venture partner. He describes how his advisory role is less about technical architecture and more about sharpening go-to-market strategies, aligning initial customer profiles, and validating pain points for early adoption. Notably, Jim has helped guide companies like Axonius and Cyberhaven, both of which achieved unicorn status.

Matthew and Jim also explore the pressing challenges of cybersecurity in the age of AI. Jim emphasizes that while AI brings powerful defensive innovations, it also enables more sophisticated phishing, business email compromise, and ransomware attacks. He raises the need for more human-focused security approaches, including involving end users directly in security programs rather than treating them as passive participants. For Jim, empathy is a critical component of modern IT leadership—an attribute he believes technology alone can never replicate.

Finally, Jim reflects on his career journey from marketing into IT, sparked by the release of Windows 95. He highlights the value of beginning in customer-facing roles like help desk support and stresses that technology leaders must not neglect the human dimension of security and innovation. As the episode closes, Jim underscores The Dana Foundation’s emerging role in AI ethics, advocating for principles that prioritize human well-being and social good in the face of rapid technological change.

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Here's a Glimpse of What You'll Learn * How Jedi helps financial advisors and RIAs clean, manage, and secure their databases * Why optimizing tech stacks and eliminating redundancy is critical for business growth * The role of automation and AI in scaling operations and improving workflows * Key differences between working with small firms and large enterprises * Insights on AI’s future in CRM systems, including agent-to-agent communication * Best practices for CRM security, from data masking to field-level permissions * How AI can be leveraged safely in content creation, marketing, and client outreach

In This Episode Sue begins by sharing the origin story of Jedi, which grew out of her consulting work with Elite Consulting Partners. Recognized for her ability to solve complex operational and technical challenges, she was invited to create a dedicated service that could help firms manage their databases and integrate their tech stacks. Jedi’s mission is clear: reduce redundancy, improve efficiency, and create systems that enable scalability and long-term growth.

She explains that many firms, over the past decade, adopted multiple SaaS platforms to solve individual problems. This led to fragmented systems where the same data is entered repeatedly, draining resources. Jedi’s approach is to analyze the client’s existing tools, establish a unified ecosystem, and create automation that reduces manual work. Her clients range from single-advisor operations to organizations with thousands of users, each presenting unique challenges and opportunities.

The conversation shifts to AI and CRM evolution. Sue shares her vision of future CRMs as intelligent agents that require minimal prompting and can autonomously process and exchange data. She also addresses the security responsibilities that come with managing sensitive financial data, detailing the importance of permissions, encryption, and multi-factor authentication.

Finally, Sue reflects on AI’s potential and its risks such as hallucinations, and stresses the importance of human oversight. At Jedi, AI is currently used for content generation, marketing, and workflow optimization, with plans to expand into sentiment analysis and predictive client engagement. She also discusses her personal path into technology, her early experiences building websites, and how a foundation in IT has shaped her ability to innovate in business operations.

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Guest Introduction Marc Ashworth is the Chief Information Security Officer at First Bank, a fourth-generation, family-owned bank headquartered in Creve Coeur, Missouri, with operations across six states. In his role, Marc oversees networking, physical security, financial crimes, and cybersecurity teams, providing a comprehensive approach to protecting both the institution and its customers. With a career that spans programming, networking, penetration testing, healthcare IT leadership, aerospace manufacturing, and banking, Marc brings a uniquely broad technology background to the security challenges of the financial sector. His leadership combines technical depth with strategic insight, making him a key figure in combating modern financial crimes and cyber threats.

Here's a Glimpse of What You'll Learn

• How First Bank integrates AI and machine learning into fraud detection tools
• Why financial crimes teams are critical to protecting both banks and customers
• The ongoing cat-and-mouse dynamic between cybercriminals and security teams
• How check washing works and why it remains a persistent threat
• The scale of global cybercrime and its economic impact
• Insights into nation-state cyber activity tied to geopolitical events
• Marc’s career journey from WarGames-inspired youth to CISO in the financial sector

In This Episode Marc shares an inside look at First Bank’s multifaceted security operations, where combating financial crimes involves more than just firewalls and antivirus software. His teams address threats ranging from fraudulent checks to advanced wire scams, using a blend of AI-driven fraud detection tools, human expertise, and customer education to mitigate risks. Marc emphasizes the importance of understanding not only the technology but also the human and procedural aspects of security.

The discussion highlights persistent threats like check washing, where stolen checks are altered and redeposited, and explores how AI helps sift through massive transaction volumes to identify anomalies. Marc underscores the challenge of keeping pace with criminals who are also adopting advanced technologies to refine their tactics. His observation that cybercrime, if treated as a global economy, would rank third in the world illustrates the staggering scale of the problem.

Beyond financial fraud, Marc shares how global events like the Russia-Ukraine war and tensions over Taiwan can be tracked through shifts in cyber activity. His analysis connects geopolitical developments to measurable spikes or drops in attack traffic, offering a rare view into how nation-state operations manifest in corporate network monitoring.

Marc also recounts his own unconventional career path, which began with a fascination for the film WarGames and evolved through roles in development, IT management, and security leadership. Today, he blends technical skill with strategic oversight, ensuring that First Bank stays secure while enabling business growth.

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Guest Introduction James Barrell is the Chief Information Officer at Atlanta Mission, the largest and oldest homeless services provider in the Southeast. His career spans insurance, consulting, and corporate CRM systems before he transitioned to the nonprofit world in search of greater purpose and family balance. At Atlanta Mission, James has led a comprehensive digital transformation by building a custom Salesforce-based CRM, introducing AI-supported systems, and integrating automation to track meaningful client outcomes. His leadership has helped redefine how the organization uses data to serve thousands of individuals with more precision and compassion.

Here’s a Glimpse of What You’ll Learn * How Atlanta Mission’s transformation model focuses on root causes of homelessness * The use of data to differentiate between chronically and situationally homeless individuals * How James transitioned from corporate consulting to nonprofit IT leadership * Why building a custom CRM helped Atlanta Mission measure long-term success * How automation like badge scanning reduces manual work for frontline staff * AI’s potential for improving service delivery, intake, and counselor support * The importance of making data approachable and meaningful to human-centered teams * The non-linear career path that led James to become a CIO in the nonprofit sector

In This Episode James Barrell explains how Atlanta Mission uses technology to empower rather than simply manage its community. Their transformation model is designed to help individuals not only exit homelessness but also build lives rooted in stability, dignity, and independence. Whether the need is trauma recovery, addiction counseling, or job readiness, Atlanta Mission combines personal care with structured programming.

A central part of this evolution is the CRM system James and his team built from scratch on Salesforce. Designed to capture outcomes like housing stability, employment retention, and relationship rebuilding, the system automates what used to be manual processes. The team introduced badge-scanning to log participation in services such as classes, counseling sessions, and vocational training. This data-driven approach has revealed significant trends, including a growing number of clients experiencing homelessness for the first time. These insights have shaped how Atlanta Mission tailors support programs.

James shares how his own path into this work was unexpected. Originally trained in veterinary science and psychology, he moved through the insurance and software consulting world before joining Atlanta Mission as a data analyst. Eventually, he was mentored into the CIO role and now leads innovation across all campuses. He also outlines how the organization is exploring AI applications, from chat-based intake support to counselor transcription, and even digital literacy training for clients. His story illustrates the profound impact technology can have when placed in the hands of a mission-driven leader.

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Guest Introduction Kyle Draisey serves as the Chief Information Security Officer and Head of Cybersecurity at Sagent, a leading fintech company specializing in mortgage servicing technology. With a military and intelligence background, Kyle has navigated high-stakes environments from tactical SIGINT missions in Iraq to cybersecurity leadership roles in the defense industry. At Sagent, he is leveraging his operational mindset to shift the organization from a compliance-driven posture to a threat-informed, fully integrated cybersecurity strategy. His work involves protecting trillions in annual financial transactions, building offensive and defensive cyber capabilities, and fostering cross-industry collaboration to strengthen the broader financial services ecosystem.

Here's a Glimpse of What You'll Learn * How Sagent is transforming mortgage servicing with a SaaS-based platform * Why Kyle believes cybersecurity is a "team sport" across industries * The importance of operationalizing security beyond compliance frameworks * Lessons from military and intelligence service that apply to modern cyber defense * How rapid incident response can cut detection and remediation time dramatically * Why direct CEO-level reporting is critical for an effective CISO role * Strategies for building offensive security and architecture teams within fintech

In This Episode Kyle Draisey explains how Sagent’s role as a fintech leader in mortgage servicing means handling over $2 trillion annually, which demands both innovation and rock-solid security. With the industry shifting from outdated on-premise systems to cloud-based SaaS solutions, Sagent’s new platform aims to shorten payment lifecycle times from a month to a single day while cutting costs for both lenders and consumers. Kyle’s mission is to ensure that this transformation is executed securely, with an emphasis on proactive defense against both criminal and nation-state threats.

Drawing on his extensive military and intelligence background, Kyle shares how a career of tackling complex and undefined challenges prepared him for the fast-moving and risk-averse world of financial services. He stresses the importance of moving from compliance checklists to a threat-informed operational model where speed, planning, and cross-functional integration are key to resilience. His approach emphasizes building strong partnerships not only with customers but also with other security leaders in the ecosystem to create a collective defense strategy.

Kyle also shares a vivid example of Sagent’s incident response capabilities, describing how a recent security gap was identified and mitigated in under 20 minutes, complete with policy updates and automated workflows. This level of agility, he notes, is possible because of direct executive access and a culture that integrates cybersecurity into every business vertical from the ground up. He closes by encouraging aspiring cyber professionals to seize challenging opportunities, embrace team collaboration, and focus on building adaptable and forward-looking security strategies.

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Guest Introduction Jean-Philippe Gerbi is the Chief Information Officer at Metropolitan Commercial Bank, where he oversees technology strategy in a highly regulated and security-sensitive environment. With deep experience in building scalable and secure infrastructures for financial institutions, Gerbi takes a pragmatic and risk-aware approach to digital transformation. Before joining Metropolitan, he supported major organizations in finding the right balance between innovation and compliance, ensuring that IT operations closely align with business priorities. His areas of expertise include data governance, cloud enablement, cybersecurity, and operational resilience, all of which are essential for banks facing today’s complex threat landscape.

Here’s a Glimpse of What You’ll Learn * How financial institutions prioritize security while embracing innovation * The CIO’s role in balancing regulatory constraints with technological agility * Why application visibility is essential for operational control * How cloud adoption intersects with banking compliance * Tips for evaluating vendors from a cybersecurity perspective * Jean-Philippe’s take on Zero Trust in banking environments * Strategies for ensuring IT investments align with real business value

In This Episode Jean-Philippe Gerbi discusses how Metropolitan Commercial Bank strengthens its security posture while continuing to evolve its technology infrastructure. He explains how banks that operate under heavy regulation must be careful and intentional when deploying new tools, especially when protecting sensitive customer data and maintaining trust. Gerbi points out that strong IT leadership requires a full understanding of every layer in the tech stack, from core infrastructure to application workflows, in order to implement proper security and oversight.

He also shares his thoughts on the qualities of an effective CIO in the financial sector. For Gerbi, success depends on the ability to connect technical decisions with executive priorities and risk management strategies. He walks through his vendor evaluation process, focusing on how to assess security, reliability, and alignment with long-term business needs.

The conversation also touches on cloud adoption. Gerbi explains how banks can use cloud technologies without violating compliance standards. His view on Zero Trust focuses on layering security and deeply understanding internal systems and behaviors, which he sees as essential given the limitations of traditional perimeter defenses.

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Guest Introduction Gerard Dwyer serves as the Chief Information Officer at Rivian, a pioneering electric vehicle company reshaping automotive technology. With a global background that spans from Ireland to Silicon Valley, Gerard’s career journey includes executive roles at Google, Waymo, and Swisscom, as well as impactful work in South Africa during a post-apartheid transformation. At Rivian, he oversees a complex landscape of IT systems, digital innovation, and AI integration across manufacturing, commercial technology, and enterprise operations. Gerard’s blend of technical depth, strategic insight, and international experience positions him as one of the most versatile and forward-thinking CIOs in the industry today.

Here's a Glimpse of What You'll Learn * How Rivian is scaling its electric vehicle production and brand reach * Why the software-defined vehicle is reshaping consumer expectations * The real-world impact of Level 2 and Level 3 autonomous driving * How Gerard’s international journey shaped his leadership perspective * The importance of taking professional risks early in your career * Why mentorship and curiosity play a critical role in long-term success * Rivian’s unique approach to charging infrastructure and battery innovation * What the Volkswagen partnership means for Rivian’s future

In This Episode Gerard shares Rivian’s bold mission to make EVs not only environmentally responsible but fun, adventurous, and accessible. He details how Rivian is expanding its product line with the R2 and R3 models while preparing to open a new, fully optimized manufacturing plant in Georgia. Gerard also explains how Rivian is approaching autonomous driving, emphasizing the company’s robust sensor suite and AI capabilities. The conversation covers how AI is transforming everything from logistics to contract negotiations, reflecting Rivian’s commitment to staying at the forefront of innovation.

Gerard’s own journey is equally inspiring. From his humble beginnings in rural Ireland to executive roles across global markets, he emphasizes the value of staying curious, seizing opportunities, and embracing the unknown. Whether it was moving to South Africa on 24 hours’ notice or taking on the CFO role at Waymo without prior equity experience, Gerard’s story illustrates the power of resilience and adaptability.

He also offers timely advice to young professionals navigating today’s rapidly shifting landscape. Rather than waiting for perfect qualifications, Gerard encourages people to act, learn on the go, and prioritize cultural fit and enthusiasm. His experience managing diverse teams and building high-performance systems at Rivian offers valuable insights for any leader working at the intersection of technology and business strategy.

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Guest Introduction Stephen Ferraguti serves as Director of Information Technology at Hansen Properties, a historic and hospitality-rich organization that operates Normandy Farm Hotel, Blue Bell Country Club, and the Farmer’s Daughter restaurant in Pennsylvania. With a background rooted in both tech and customer service, Stephen focuses on the often-overlooked role of IT in delivering five-star guest experiences. His career includes managing around-the-clock operational needs, complex networking environments, and a highly personalized level of onsite IT support that is uncommon in the hospitality world. At Hansen Properties, Stephen ensures that technology supports the guest experience at every level, fully integrated into the fabric of hospitality.

Here's a Glimpse of What You'll Learn * How IT in hospitality differs drastically from traditional corporate IT * Why having on-site IT staff is a competitive advantage in the hotel industry * The unique infrastructure needs of high-volume wedding and conference events * How Stephen manages 24/7 tech operations for guests, staff, and emergencies * The future of AI in hospitality and why it won’t replace human touch * How Hansen Properties became the first non-dealership Tesla charging site in Pennsylvania * Why options, not replacements, will define the next era of tech in service industries

In This Episode Stephen Ferraguti discusses the rare but vital role of full-time IT in the hospitality sector, offering a detailed view of day-to-day operations at Hansen Properties. From supporting photographers with massive RAW file transfers to ensuring guests can stream their favorite shows late into the night, Stephen’s team covers a wide spectrum of needs. He explains the importance of VLANs, Layer 3 networking, and backup systems that help maintain seamless operations even during events like Superstorm Sandy.

Stephen highlights what sets Hansen Properties apart. Rather than outsourcing IT support like many large hotel chains, his team is embedded directly into the business. This hands-on presence turns technology into an integral part of the guest experience, allowing for fast, personal service and higher satisfaction across the board.

As the conversation moves toward the future of AI, Stephen shares his thoughtful perspective on the balance between automation and human touch. Drawing from experiences with robotic dining, Tesla partnerships, and cultural shifts in digital habits, he explains why AI should enhance, not replace, hospitality. He believes the true future of technology lies in giving people more choices, more flexibility, and more freedom to connect in ways that feel human.

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Guest Introduction Ted Williamson serves as the Chief Information Officer at Common Ground, a Michigan-based nonprofit organization specializing in crisis intervention and mental health services. He brings decades of experience across healthcare, enterprise IT, and consulting. He spent 15 years at Microsoft, where he led global consulting engagements and enterprise transformations. At Common Ground, Ted now leads cybersecurity and IT strategy to ensure that frontline staff can focus on saving lives while systems stay protected and efficient.

Here's a Glimpse of What You'll Learn • How Common Ground uses dashboards to improve patient flow and crisis response • The rising threat of AI in phishing, impersonation, and ransomware attacks • Why social engineering is the most dangerous tactic in healthcare cybersecurity • How attackers exploit ransomware insurance policies for leverage • Ted’s nontraditional path from English major to Microsoft consulting leader • Why security culture must be a company-wide commitment • How AI is enhancing code quality, not replacing developers • The future risks of deepfake phone calls and identity spoofing

In This Episode In this wide-ranging discussion, Ted Williamson shares what it’s like to step into the CIO role at Common Ground, a crisis care organization that operates services such as the 988 suicide hotline. Just weeks into the job, Ted is already focused on ensuring that technology works in the background while counselors and crisis professionals do their work on the front lines. He walks us through how Common Ground uses dashboards and data to monitor patient movement in real time, helping staff make faster and more informed decisions.

The conversation then shifts to today’s cybersecurity landscape, particularly in healthcare, where attackers increasingly rely on manipulation and leverage. Ted describes real-world incidents involving social engineering, session hijacking, and email impersonation. He explains why even the best security tools can fall short when users are caught off guard and why cultivating a security-first mindset across the entire organization is essential.

As the episode progresses, Ted discusses the role of artificial intelligence in development and cybersecurity. While AI is helping teams write cleaner code and improve productivity, it is also supercharging cyberattacks. Ted encourages young developers not to fear AI but to use it as a tool that strengthens their skills. He shares why cybersecurity training should be part of every technologist’s foundation and why strong collaboration between developers and security professionals is critical.

Finally, Ted opens up about his own journey. He went from being an English major at the University of Michigan to leading global consulting initiatives at Microsoft. Along the way, he learned how powerful it can be to combine technical expertise with business strategy and human empathy. His career is proof that nontraditional paths can lead to impactful leadership in technology.

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In This Episode Jason Frame begins by outlining the expansive responsibilities of the Southern Nevada Health District, from inspecting restaurants and regulating ambulances to delivering immunizations and managing public health labs. As the lead technology officer, Jason's team not only enabled operations during the COVID-19 crisis but also modernized how services were delivered under extraordinary pressure. He shares how IT became a vital force during the pandemic, earning its place at the executive table.

Jason walks through his unconventional path into leadership, beginning as a kid coding BASIC on a green screen. His career evolved from grocery store scanner installs to software engineering roles with the Department of Energy and Department of Defense contractors. After joining the health district as a programmer analyst, he boldly volunteered to take on the IT manager role as an interim, despite being told he lacked the experience. That leap, combined with strong performance, led to a permanent promotion and ultimately to the CIO title.

Throughout the conversation, Jason offers candid insight into what it takes to earn trust across departments. He discusses how he consciously reframed himself from "the IT guy" to a strategic leader by focusing on finance, HR, and operations. His MBA helped bridge that gap, but his ability to speak in business terms rather than technical jargon made the difference. He also outlines the unique dynamics of working in government and how to stay agile in a unionized, rules-driven environment.

Finally, Jason details the district’s use of AI in everything from predicting patient no-shows to automating public call responses. He explains why they have not yet rolled out Microsoft Copilot, citing the need to classify and clean up legacy data before enabling powerful AI tools. Jason's approach is both practical and forward-thinking, offering a roadmap for how to responsibly integrate AI without compromising privacy or security.

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In This Episode

Carol Smith shares how her three-decade journey at DePauw University has been shaped by the powerful community of IT professionals in higher education. She reflects on the challenges of managing a lean IT team while delivering services at the same standard as large universities. By leveraging partnerships like the HESS Consortium and participating in organizations such as EDUCAUSE, Carol has helped her institution stay competitive and cost-efficient.

She emphasizes the value of peer mentoring and external CIO networks, especially in smaller institutions where internal role peers are limited. This connection has not only enriched her career but also fostered a sense of camaraderie and support that sustains longevity in leadership roles. Carol explains how developing shared strategies, aligning with vendor ecosystems, and participating in joint service models help create scalable solutions across institutions.

The conversation also dives into the delicate balance between security and innovation in a university setting. Carol highlights how higher education IT is uniquely positioned to straddle the worlds of open access and enterprise-grade protection. She closes by discussing her hiring philosophy—valuing agility over pure technical depth—and shares her origin story, including a formative moment using a word processor as an undergrad that changed her perspective on the purpose of technology.

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In This Episode Silvano Silva details how Nevro is using high-frequency spinal stimulation to offer life-changing relief for chronic pain sufferers—especially those with type 2 diabetes. He explains how the implantable device communicates via Bluetooth with a mobile app and cloud infrastructure, creating a highly personalized AI-driven therapy model. As Nevro's CISO, Silvano's responsibility is not just technical—it's also deeply strategic, as he ensures patient safety, data integrity, and organizational security.

Silvano redefines the CISO’s job as less about "protection" and more about "translation"—turning risk into business language that boards and executives can act on. He shares his process for assigning dollar values to risk scenarios and prioritizing security investments based on return on risk reduction. His focus on using financial framing to drive executive buy-in offers a blueprint for any security leader seeking strategic relevance.

He also opens up about his career journey, from engineering and networking to high-growth SaaS and cleantech startups. Silvano reflects on the power of intellectual curiosity, his pattern of alternating between startups and established enterprises, and how each phase helped develop both his leadership and technical range. His story is a testament to growth through reinvention and a constant pursuit of impact.

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In This Episode

Chris Bollerud shares how AppZen tackles fraud in expense and invoice processes using AI-driven automation. From scanning 100% of expense reports to matching invoices against purchase orders and flagging anomalous vendor behavior, AppZen is transforming how financial compliance is handled in enterprises of all sizes. Chris explains how AI helps detect changes in payment behavior, suspicious email domains, and social engineering attempts that often slip past human review. His approach focuses on preemptively halting threats and alerting finance teams with high-confidence insights.

Chris also opens up about his unique transition from engineering to security leadership. Initially hired to lead AppZen’s engineering function, he later took on the CISO role as the company scaled. His technical roots, paired with his MBA, gave him a lens to merge architectural best practices with a business-first mindset. He emphasizes that security leadership isn't about being a "cop," but about enabling business growth through risk mitigation and strategic focus.

The conversation dives deep into AI’s role in cybersecurity and product development. Chris differentiates between generative AI and traditional machine learning, advocating for focused, lightweight models trained on specific business cases to achieve accuracy and cost-efficiency. He warns against relying solely on large generic models, citing both security risks and high operational costs. Finally, Chris points to the future, envisioning AI-powered personal safety tools for vulnerable populations, and expressing optimism about the potential for startups to drive meaningful security innovation.

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In This Episode

Matthew Mudry dives into his origin story, starting with a childhood fascination for dismantling and rebuilding computers and his entry into the tech world via Circuit City. He shares how a chance encounter with a bank executive launched his career and how pivotal mentorship moments at companies like Clayton and Castleton Commodities reshaped his thinking. Instead of clinging to technical prowess, Matthew was guided to embrace leadership, strategy, and business alignment—a transition he now helps others make as a mentor.

Listeners will learn how Matthew built multiple cybersecurity programs from scratch, including one for a global home warranty company where he expanded a U.S.-based team into a global operation. He also discusses his mentorship style—favoring informal yet impactful coaching—and explains how a simple question about a candidate's home network can reveal true passion for tech. His philosophy emphasizes culture, drive, and a willingness to grow over credentials alone.

The conversation wraps with a discussion on why changing companies every few years can be beneficial for career development and how shared values like family-first attitudes and mutual support help build high-functioning security teams. Whether you're an aspiring security leader or a hiring manager, this episode delivers lessons in leadership, team building, and career growth.

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In This Episode: William Curtiss reflects on his evolution from engineering secure operating systems evaluated by the NSA to becoming an influential cybersecurity executive and peer group leader. As Co-Chair of Evanta’s CISO Governing Body, he explains how conferences foster collaboration in a field where everyone is facing the same threats—and why peer support is critical in a high-pressure environment. William shares his philosophy on mentoring both introverted professionals and early-career talent, emphasizing conference participation, public speaking, and expanding into new roles.

His technical journey includes building one of the earliest commercial firewalls, helping grow a Fortune 500 infosec program, and identifying surprising patterns in team success—like the value of musical backgrounds and gaming culture in developing pattern-recognition skills. He urges new professionals to explore the broad career paths within cybersecurity and to align their roles with their personal strengths and interests.

In the final stretch of the conversation, William dives into AI’s role in real-time threat response, where traditional detection windows have shrunk from months to minutes. He offers sharp insight into domainless security, decentralized architecture, and the critical thinking mindset needed to reshape legacy assumptions. His mantra—"yes, but why?"—is a challenge to every security leader to rethink inherited models and drive smarter, faster infrastructure decisions.

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Zac Streelman joins The Cyber Business Podcast at a pivotal moment in his career: day 15 as the new CIO of Allegacy Federal Credit Union. Despite being new to the role, Zac brings a deep and varied background that uniquely equips him to navigate Allegacy's transformation. From his early days building PCs with Cyrix 686 chips to roles in education, manufacturing, and logistics, Zac’s unconventional career path taught him to value both technical mastery and emotional intelligence.

Zac shares a compelling origin story—marked by both the dot-com boom and bust—and candidly discusses how a humbling interview experience reshaped his approach to leadership. He outlines "The Essentials," his four-part framework for evaluating job candidates, which prioritizes integrity, passion, ambition, and humility. For Zac, technical skills can be taught; values cannot.

He also offers a nuanced view on the rise of AI, predicting a future shift from software engineers to prompt engineers, and highlighting how credit unions must rethink data governance and cyber strategy to fully leverage AI's potential. For Zac, the power of AI isn't just in what it can automate, but in how it challenges organizations to lead with foresight, protect data, and cultivate the right human capital.

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Kathryn shares how Brightpoint operates at scale with a team of nearly 950 staff supporting families in areas like mental health, early education, and child welfare. While funding comes largely from state and federal partnerships, Kathryn emphasizes the importance of both public and private collaborators—including AWS, a key supporter of Brightpoint’s emerging AI solutions. As CIO, she’s leading efforts to break down data silos, automate administrative workflows, and prototype tools that improve service access for underserved families.

One of Brightpoint’s most ambitious projects is a multilingual AI chatbot designed to help parents navigate services like food, housing, and mental health in real time. Funded through an AWS Children’s Health Innovation award, the tool leverages organizational knowledge and GenAI to deliver timely support—24/7. Kathryn explains how the team is building it securely, exploring licensing possibilities for sustainability, and prototyping with Brightpoint’s doula program to ensure real-world value.

Kathryn also speaks candidly about her journey from intern to executive, crediting her career progression not to technical prowess, but to people skills, process awareness, and maintaining long-term relationships. She offers tactical advice for staying in touch professionally, embracing discomfort to grow, and leading with a give-first mindset—especially valuable for younger tech professionals navigating their early careers.

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Fred Clayton shares the story of how his career started not in a university, but through military service. After joining the Army to see the world, he was thrust into a technical role that would eventually evolve into a two-decade journey through networking, systems administration, cyber operations, and leadership. He became one of the early architects of cybersecurity for the Army when U.S. Cyber Command was just forming, laying the groundwork for today’s cyber defense strategy.

After 25 years, Fred made the leap to the private sector, bypassing the typical post-military government route. He explains the fear and uncertainty of civilian transition, and how his leadership and technical chops earned him a fast-track into financial services, then healthcare, and now his current CISO role. Throughout, he emphasizes that success is built on critical thinking, structure, mentorship, and the ability to stay calm when it matters most.

Fred also delves into his current hiring philosophy. For newcomers, he encourages curiosity and humility—"be a sponge." For seasoned professionals, he offers autonomy but expects high standards. He also speaks passionately about mentoring veterans and supporting women in STEM, driven by his personal connections and commitment to service beyond the battlefield.

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In This Episode

John Cahill opens up about what it takes to manage the technology behind a massive public pension fund and the immense responsibility of delivering secure and seamless services to members who depend on monthly benefits. He shares the unique challenges of overseeing systems that handle both sensitive financial data and legislative updates in a hybrid work environment. John's pragmatic approach to cybersecurity is rooted in teamwork, vigilance, and hiring staff who are not only technically sharp but also forward-thinking.

One of the most powerful segments of the conversation is John's candid story about his early leadership missteps. Coming into a CIO role with a forceful desire to fix things quickly backfired—and led to staff alienation. Through deep introspection and facilitated team feedback, John redefined his leadership style with humility, patience, and a stronger sense of emotional intelligence. This journey helped him earn his team’s trust and build a culture of open communication and collaboration.

The discussion also explores how KPERS is cautiously but optimistically exploring artificial intelligence. From developing policies around AI usage to planning automation for member services and call centers, John is committed to ensuring responsible governance. He emphasizes the importance of training, transparency, and understanding employee motivations—especially in government roles where financial compensation may not be the primary driver.

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In This Episode Anthony shares how an early brush with an APT shaped his entire security career. At the time, he was managing infrastructure for a global business when federal agents revealed that his organization had been compromised. That launched a one-year investigation that taught him more than any course ever could. The APT used subtle techniques like PowerShell commands and login impersonation to bypass detection. These tactics were formative, shifting Anthony’s mindset toward purple teaming—offensive and defensive practices combined.

Now at Weight Watchers, Anthony draws on that background to anticipate how attackers operate and how defenders can stay one step ahead. He warns that the next generation of cyberattacks will be driven by agentic AI—tireless, intelligent systems that don’t need rest or make human mistakes. Unlike simple generative AI, these autonomous agents can continuously probe, learn, and exploit weaknesses at scale.

Despite the daunting threat landscape, Anthony remains pragmatic. He encourages companies to adopt continuous threat exposure management (CTEM) solutions and to treat AI like a tireless assistant, not a threat. Drawing from his teaching experience and real-world war stories, Anthony recommends cloud security as a smart entry point for those breaking into the field. His advice is clear: get hands-on, embrace infrastructure, and leverage AI to scale—not replace—your human potential.

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Rick Scot recounts his unexpected path to cybersecurity leadership, beginning with tech support at Disney and evolving into high-level roles at Bank of America and Bank of New York Mellon. He highlights how his passion for continuous learning and pattern recognition made data and threat intelligence natural fits, eventually landing him leadership roles tackling global cybercrime and even representing his organization in international forums like Europol and the G7.

Rick also opens up about the dark side of cybercrime—particularly elder fraud—and shares a personal story of how a scam disrupted his own family. He breaks down how fraud tactics have evolved and underscores how AI is lowering the barrier to entry for cybercriminals, enabling even novices to launch attacks with sophisticated tools.

On the defensive side, Rick offers actionable advice on how AI can be strategically used to cut down on false positives and streamline operations in Security Operations Centers (SoCs). By monitoring patterns such as badge swipes and IP mismatches, organizations can gain deeper behavioral context without overwhelming analysts. Rick stresses the importance of testing and monitoring AI tools rigorously and calls for updates to vendor contracts to account for AI usage and data protections.

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In This Episode Sai opens the conversation by offering insight into the scale and strategy behind YNCU’s cybersecurity posture—supporting 50,000+ members with just 300 employees. He explains how the credit union maintains the same core infrastructure as major banks while relying on collaboration, efficient vendor partnerships, and agile leadership to stay secure on a tighter budget. Sai emphasizes that in the credit union space, collaboration is not just helpful—it’s foundational. Sharing knowledge and best practices with peer institutions allows them to stay ahead of threats and innovate safely.

Matthew and Sai explore the evolution of the tech landscape over the last 30 years, touching on the growing impossibility of being a subject matter expert in every domain. Sai walks through his early days designing PCBs and managing data centers, explaining how every role—from firmware programming to vendor management—shaped his leadership style. His reflections on starting at the help desk and his strong belief in the value of cross-functional learning offer actionable advice to anyone entering or navigating a cybersecurity career.

The conversation then pivots to education—both technical and interpersonal. Sai makes a compelling case for pursuing advanced degrees like an MBA to improve business communication, leadership alignment, and long-term ROI. He also offers an honest critique of most cybersecurity training programs and shares his approach: prioritizing fundamental security concepts over checklist awareness campaigns. He advocates for live, interactive training sessions that use relatable scenarios to make threats feel real and urgent.

Sai closes by sharing his passion for financial literacy and mentorship. Through YNCU’s internal “YNCUniversity” initiative, he champions structured education programs to help members understand their own finances and security risks better. Whether it's mentoring aspiring professionals or leading board-level simulations, Sai brings clarity, empathy, and strategic foresight to every layer of the cybersecurity conversation.

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In This Episode Trent Johannesson brings a unique voice to cybersecurity—one shaped by decades of field experience and a determination to learn from the ground up. In this conversation, he explains how Phoenix Energy’s broad service portfolio led to hosting client data and prompted the need for internal reorganization, ultimately landing him in the CSO role. With honesty and humor, Trent discusses being “CISO Light,” balancing critical security responsibilities with a growing company’s operational demands, and how his journey from instrumentation tech to executive was fueled by asking the right questions and seizing hidden opportunities.

As the conversation unfolds, Trent and Matthew dive into the ethical implications of AI in security—from its potential to automate attack detection to its misuse in crafting nearly flawless phishing emails. Trent shares insights from a Public Safety Canada hacking lab where he learned firsthand how easily industrial systems can be breached—a moment he describes as an awakening. This first-hand understanding of operational risk drives his passion for merging practical safety culture with cyber readiness.

Toward the end of the episode, Trent addresses the compliance challenges facing small and mid-sized companies. He warns that many executives acknowledge the importance of cybersecurity without dedicating sufficient resources. He emphasizes the importance of finding internal champions—executives who can amplify cybersecurity concerns to the board—and advocates treating cyber not as a one-off IT project, but as a core competency and integrity program embedded in company culture. With real-world anecdotes and candid reflections, Trent offers a roadmap for how industrial companies can protect themselves in an age of rising digital threats.

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In This Episode Bryan Finney walks through the massive IT and business transformation he’s spearheading at Vector Security—an organization rooted in legacy infrastructure, complex acquisitions, and a fast-evolving physical security market. He breaks down how he unified siloed teams across two companies into “One IT,” introduced enterprise architecture practices, and began reshaping the tech stack for resilience, scale, and customer responsiveness. His story highlights how seemingly mundane systems like phone platforms can become mission-critical—and how strategic decisions must sometimes be re-evaluated midstream to ensure failover readiness in high-stakes industries.

A key theme throughout the conversation is Bryan’s philosophy of “outsourcing responsibly.” Rather than overburden a lean team with 24/7 tasks, he explains how he leverages trusted vendors for device provisioning, phone management, and security operations—freeing his internal staff to focus on exceptions, innovation, and user support. This pragmatic approach lets him deploy Microsoft Autopilot and Copilot, optimize for cloud-first transformation, and architect for business continuity in a world where a single tech failure can cascade into widespread disruption.

Bryan also dives into his untraditional path to CIO, sharing how early roles in retail IT, innovation labs, and e-commerce taught him the importance of thinking like a business partner, not just a technologist. From launching curbside pickup platforms to surviving FedEx’s WannaCry response, his experience shaped a leadership style that centers trust, flexibility, and results. As he now mentors others, Bryan emphasizes soft skills, curiosity, and being "present in the moment"—especially in a hybrid work world where casual conversations can spark career-defining opportunities.

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In This Episode Gina Nichols discusses the unique position Nymbus holds as a core banking provider for regional banks and credit unions, offering a full-service modern platform or modular “sidecar” systems. She describes how the company enables financial institutions to test new digital experiences without disrupting their legacy systems—giving them a competitive edge in a conservative market.

As CISO, Gina outlines the layered responsibility of securing both the company and its clients, noting that Nymbus must meet the expectations of regulators, auditors, and customers simultaneously. Her leadership style—calm, structured, and collaborative—stems from decades of hands-on work in stressful environments. She emphasizes the importance of designing strong foundations and integrating security early in the software development lifecycle.

Gina also shares her unconventional career path, starting at the help desk and evolving through roles in NOC operations, divestiture planning, disaster recovery, and consulting. Her ability to “speak geek” and business made her an ideal bridge between tech and leadership, even starting at Nymbus in a sales engineer role before growing into the CISO position. Mentorship and team learning, she says, played pivotal roles in her growth.

The episode concludes with a forward-looking discussion on fraud prevention and AI. Gina explains how Nymbus is leveraging behavioral biometrics and LLMs (large language models) for fraud detection, as well as their partnership with DataVisor to combat emerging threats. She also offers insight into the long road ahead for financial system modernization—predicting slow but steady progress in areas like ACH, wire fraud detection, and even blockchain’s future in regulated environments.

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In This Episode Kenny Mullican’s journey begins in software development but quickly takes off when his startup gets acquired by Connectix—the original makers of the QuickCam webcam. He soon transitions from California tech to remote work in Tulsa, working for Logitech and managing video tools long before Zoom was a household name. His early passion for problem-solving through code paved the way for his future leadership in business systems and IT strategy.

When Kenny joined Paragon Films as CIO, the company's IT infrastructure was outdated, with decades-old ERP systems and minimal digital tooling. In his words, “It was about getting the company out of the Stone Age.” Under his leadership, Paragon transitioned from Lotus Notes to Office 365, then from on-premise data to Azure cloud platforms. That investment in cloud transformation turned out to be a foundational move—positioning the company to take full advantage of the AI explosion.

Kenny emphasizes that effective AI adoption isn’t just about plugging in new tools—it’s about building a clean, governed, secure data ecosystem first. By aligning Paragon’s infrastructure with Microsoft Fabric and curating structured Power BI datasets, he ensured that the company's transition into AI would be seamless. Whether it’s cybersecurity posture, ERP system migration, or adopting co-pilot tools, Kenny's story shows the value of preparing for tech trends before they arrive.

The conversation also dives into hiring practices in an AI-driven world. Kenny believes that with the right mindset and AI fluency, recent grads can outperform veterans—provided they’re hungry, driven, and curious. He challenges the traditional emphasis on years of experience, arguing instead for aptitude, motivation, and cultural fit.

Kenny closes the episode with a hopeful vision of the future: one where AI removes mundane tasks, empowers individuals to launch startups, and enables people to do meaningful work they actually enjoy. He doesn’t dream of retirement—he dreams of creation.

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In This Episode Jan Mast discusses his role leading global cybersecurity at AeroVironment, a defense contractor at the forefront of uncrewed aerial, ground, and now underwater systems. He explains how the company manages international data regulations and CMMC compliance through advanced Microsoft configurations, while continuing to expand its operational footprint from California to Germany. Jan offers insights into how technology and compliance intersect—especially in high-stakes defense environments.

Drawing on his personal journey, Jan shares how he rose from a childhood marked by poverty and homelessness to a 23-year Navy career, ultimately leading him into senior roles in cybersecurity. He emphasizes how structure, mentorship, and learning discipline helped reshape his life trajectory. His advice is straightforward: success comes from building deep foundational knowledge—especially in IT—and creating a clear, adaptable plan to execute over time.

Jan also opens up about the challenges veterans face when transitioning into the civilian workforce. He encourages service members to prepare early, understand industry expectations, and not cling to identity tied solely to military roles. Through this lens, he highlights the mindset shift necessary to succeed after service—especially in industries as dynamic and demanding as cybersecurity.

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In this Episode Rohbair Jean sheds light on the unique challenges of securing a mortgage company operating across all 50 states, each with different regulatory requirements. He discusses how compliance often trails behind real-world threats, urging leaders not to treat frameworks like NIST or GLBA as finish lines but as baselines. His advice? Use compliance as a springboard and then build resilience through layered defense and cultural awareness.

The conversation shifts to vendor management, where Rohbair outlines a thorough, cross-departmental approach. He details how American Financing uses external platforms to track third-party risks, conducts mid-year reviews, and leverages SOC 2 Type 2 certifications to vet vendors. He reminds listeners that breaches tied to vendors, as seen with Target and Home Depot, will always put the brand itself on the hook.

On vulnerability management and tooling, Rohbair makes a compelling case for using MSSPs and MDRs to keep pace with threats without breaking the budget. He names Arctic Wolf, Rapid7, and SentinelOne as providers that offer strong value, particularly for organizations that can't afford to staff a 24/7 SOC.

Finally, the discussion turns to AI—both its promise and its peril. Rohbair notes that AI has improved anomaly detection and employee training, but it has also dramatically expanded the attack surface. With deepfakes and voice spoofing now entering the scene, he predicts identity and access management will become the new frontline of defense. Yet despite the risks, Rohbair remains an optimist: "Our best days are still ahead of us."

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In this Episode Frank shares how building a playbook for consistent M&A integration became critical—not just for operations, but for cybersecurity and regulatory alignment. He details his framework built on the Three Cs: Cybersecurity (identity, MFA, EDR, cloud visibility), Compliance (mapping tools across frameworks like ISO, NIST, and CMMC), and Collaboration (unifying communications across platforms). That consistent process, he says, has gained the trust of legal, corporate development, and executive teams—and it's led to full integration across all subsidiaries.

Frank also breaks down how his team uses AuditBoard to map once and apply controls across all frameworks, creating scalability for compliance. He emphasizes the need to lead with tools you already own (like AD and Azure) before buying new ones, and why good GRC starts with simplicity and consistency. He’s passionate about hiring people with broad skill sets and investing in training, building a cybersecurity team that is both agile and deeply loyal.

As a former Army servicemember, Frank attributes much of his leadership style to military experience: from practicing extreme ownership to celebrating individual wins and leading with empathy. He argues that team diversity, training, and shared purpose are what set high-performing security organizations apart.

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In this episode… Anthony Morano shares how he leveraged a background in finance and self-taught programming to become a hands-on IT and cybersecurity leader in biotech. Starting with annuity calculations in Excel and VB, Anthony moved from labor unions to life sciences, eventually earning leadership roles at some of the most regulated organizations in New York. Now at Lexio Therapeutics, a clinical-stage biotech startup focused on rare diseases, he's doing it all—building security policy, architecting systems, and implementing cutting-edge tools as the company’s sole IT expert.

Anthony discusses the reality of shifting from enterprise environments to lean biotech operations. With fewer than 80 employees and no internal IT team before his arrival, he walks us through how he balanced rapid innovation with risk mitigation. His "electric in the walls" analogy for foundational IT upgrades is especially powerful: invisible, but critical to long-term function and safety.

He also dives into specific wins, like integrating Spin.AI for real-time ransomware protection in Office 365 and implementing Formstack for GxP-compliant digital forms. On the lab side, Anthony shares how reworking Intune policies allowed secure, streamlined SSO access without breaking scientific workflows. His insights reveal how thoughtful architecture and business-first thinking can bring enterprise-level security to even the smallest clinical environments.

Lastly, Anthony offers a candid look at the realities of title shifts and perceived demotions when joining a startup. But as he explains, the ability to design, build, and influence every corner of the IT environment makes it not just worthwhile—but exciting.

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In this episode… Jeff Cann shares how Encore Electric transformed from a $92 million specialty contractor into a technology-powered $400 million enterprise operating across five states. With hundreds of field technicians working on high-elevation and remote job sites, Encore had to solve massive connectivity and digital access issues—including rigging up radio microwave signals to bring Internet to the top of Pike’s Peak. Jeff explains how his team’s “Black Ops” approach to field innovation—testing, vetting, and scaling grassroots ideas—helped them discover OpenSpace, a tool that revolutionizes how executives review job sites remotely with real-time 360° walkthroughs mapped against BIM models.

We also explore how Jeff fosters innovation and resilience in his IT teams. His “human potential leadership” model empowers employees at every level to contribute their best ideas—an approach that’s unlocked breakthrough adoption of AI tools, training initiatives, and decision-making agility. Drawing from years of trial and error, Jeff explains why hiring self-motivated “A players” is non-negotiable and how he uses the “Who” method to uncover true fit during interviews. He also talks about why CIOs—and all IT leaders—need peer groups like the CIO Mastermind to avoid isolation and stay ahead of change.

AI and automation aren't threats in Jeff's eyes—they’re just the next logical evolution of IT. From co-pilot tools for knowledge work to AI-driven electrical design software like Augmentium, Jeff explains how Encore is positioning itself not to survive change—but to lead it. It’s a masterclass in translating innovation into practical, industry-changing results.

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In this Episode: Jaron Jones reveals how Elm stands apart by developing most of its operational software in-house—a rare feat in the utility services sector. By maintaining control over its tech stack, Elm can remain agile, secure, and innovative even with a system originally architected two decades ago. Jaron highlights how modernizing critical components in Azure while maintaining secure, decoupled legacy services allows Elm to balance innovation with stability.

Jaron dives into Elm's use of machine learning models to predict ticket risks and prevent potential damages before they occur. He explains how integrating GIS data—like the age of surrounding infrastructure and environmental details—adds critical context to their models, enhancing the precision of predictions. His approach underlines the real-world impact of AI and analytics on reducing costs, improving safety, and increasing operational efficiency.

Beyond the technical discussion, Jaron shares his personal story of entering tech unexpectedly—starting from hardware repairs and call center work while studying veterinary medicine. His story underscores the value of being adaptable, embracing unexpected opportunities, and continuously building skills. Jaron’s career journey serves as an inspiring blueprint for those looking to break into tech or climb the IT leadership ladder.

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In this episode… Shane Wilson shares what makes the IT landscape in academia so distinct—and so difficult. At Centre College, 1,400 students bring over 3,500 personal devices onto the campus network. While most businesses can control their endpoints, higher education must prioritize openness and access. Shane explains how technologies like AI-based endpoint detection and response (EDR) and anomaly detection allow institutions to preserve academic freedom while maintaining data integrity.

Shane also walks us through a rare and prestigious experience: hosting the Vice Presidential Debates in both 2000 and 2012. From coordinating with Secret Service to enabling IT infrastructure for over 3,500 journalists and representatives from 18 countries, Shane describes how the college pulled off a national broadcast with limited resources and an incredible team. These leadership challenges not only enhanced his confidence but also paved the way for his current CIO role.

Beyond the event, Shane speaks passionately about the importance of aligning IT with institutional mission. He emphasizes that Centre College isn’t a cybersecurity firm or a data hosting center—it’s a school, and IT should serve that mission. His advice for those entering the field is pragmatic and empathetic: start anywhere you can, build professional empathy, and never stop learning.

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In this episode… Thomas Berrington shares how his unconventional path from managing restaurants to becoming CIO of a major home builder reflects a broader trend: industries once lagging in tech are now actively seeking data-first leadership. At French Brothers Homes, building 200 homes annually demanded a shift from spreadsheets and manual input to clean, structured systems that could support scalability. Thomas details how he helped transition the company by optimizing its ERP usage, standardizing reporting with Power BI, and integrating data pipelines for better decision-making across operations.

He also dives into how AI and Copilot tools are improving efficiency—from rephrasing customer communication to detecting quality assurance issues in home photos using machine learning. These innovations not only reduce delays but improve the homeowner experience. Looking ahead, Thomas is exploring AI-assisted project scheduling for semi-custom builds, aiming to dynamically adjust trade workflows and reduce downtime.

In his advice to aspiring IT professionals, Thomas emphasizes the value of strategic thinking and industry focus. He notes that while sectors like development are crowded, underserved industries like construction offer massive opportunities for tech-driven professionals to stand out and drive transformation. His message is clear: structure is the backbone of technology—and with the right approach, you don’t need to be in Silicon Valley to make a major impact.

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In this episode… In this episode of the Cyber Business Podcast, Matthew sits down with Fred Teumer to explore Grove’s role in Web3 and the transformative potential of the Pocket Network. Fred unpacks how their decentralized infrastructure allows developers to anonymously and securely access blockchain data—without relying on centralized cloud providers like AWS. By leveraging token-based incentives, the network scales to meet demand while maintaining privacy and redundancy.

Fred dives into Grove’s focus on making Web3 usable for developers and enterprises alike. Their API portal mimics familiar Web2 tools, easing the transition to a decentralized environment. But Grove isn’t stopping with blockchain; they’re also piloting support for privacy tools like Signal and Tor, as well as LLM services that could one day rival offerings from OpenAI and Anthropic—at a fraction of the cost.

The conversation also explores the harsh reality of security in decentralized environments. Fred highlights how Web3 presents new SoC2 compliance challenges and why most vulnerabilities don’t come from code, but from humans—citing social engineering as a persistent threat. He emphasizes the need for an open-source, community-driven security posture—something Grove embraces through its bounty program and open development model.

Finally, Fred shares his unconventional career path—from building StarCraft maps as a kid, to leading infrastructure strategy at Grove. He talks about the thrill and volatility of startups, the importance of aligned incentives, and why crypto is not for the faint of heart—but offers massive upside for those willing to embrace the chaos.

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In This Episode Jason Scott reveals why automation isn't just a convenience — it's a necessity. As certificate lifespans shrink to 90 and even 47 days, manual management is becoming unsustainable. Jason explains how Sectigo’s innovations allow organizations to automatically manage certificates across diverse environments, ensuring resilience against modern cyber threats.

Jason also dives into his inspiring transition from 35 years of military service to corporate cybersecurity leadership. He shares how lessons from building and leading Army teams translate directly into developing resilient cybersecurity teams in the private sector. His approach focuses heavily on understanding the business first, building authentic relationships, and ensuring that security policies align with real operational needs.

Moreover, Jason warns of an even greater challenge on the horizon: post-quantum cryptography. He stresses that organizations must prepare now to handle the massive shifts coming with the deprecation of RSA algorithms. Drawing a parallel to the urgency of Y2K, Jason highlights the magnitude of work needed to overhaul certificate infrastructures — and why waiting is not an option.

Throughout the conversation, Jason emphasizes the importance of foundational IT experience for aspiring cybersecurity professionals. His advice? Start at the help desk to build technical expertise, customer service skills, and the people-first mindset necessary to lead in cybersecurity.

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In this episode… Building a company that runs smoothly without constant supervision is the dream of every business owner—but few achieve it. Adi Klevit reveals how documenting and implementing the right processes can transform a fast-growing company from chaotic to calm. She breaks down her eight-step system, starting with the leadership mindset needed to drive process adoption and ending with regular reviews to keep everything current and relevant.

Adi shares real-world stories of businesses that struggled with disorganization until they invested in creating a process culture. From working with seasoned sales teams to onboarding new hires faster, she highlights how proper documentation, accessible cloud-based systems, and hands-on training make all the difference. Throughout the conversation, Adi emphasizes the critical link between process adherence and measurable business outcomes, such as increased collections and reduced turnover.

The episode also dives into the importance of getting team buy-in early, leveraging multiple learning modalities (video, audio, visual) to improve training, and building scorecards to track process effectiveness. Adi’s insights are a must-listen for any founder or leader serious about scaling their company efficiently and sustainably.

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In This Episode Mark Rosa opens with an overview of Mohegan Gaming and Entertainment’s massive reach, from Connecticut to Korea. Despite global expansion, the organization remains deeply rooted in its tribal culture—the Spirit of Aquai—which emphasizes cooperation, respect, and community. This spirit doesn’t just guide guest services; it’s woven into the fabric of how Mohegan approaches security and resilience.

Mark shares how cybersecurity became his top focus when he moved from audit to IT leadership. Knowing the casino industry is a prime target, he immediately restructured leadership, deployed best-of-breed tools, and implemented zero trust principles. However, Mark is quick to point out that true resilience isn’t just about technology—it's about continuous testing, training, and preparation. He discusses their “live-fire” cybersecurity exercises that tested the organization’s recovery processes under pressure, offering rare insights into how large-scale organizations can practice incident response realistically.

Transparency emerges as a critical theme. Mark explains that within the gaming industry, CIOs and CISOs often collaborate behind closed doors to share lessons learned from breaches like MGM’s. Even though legal limitations can restrict public disclosures during an active incident, post-mortem knowledge-sharing has become essential to raising the cybersecurity bar for everyone in the sector.

Finally, the conversation turns to AI. Mark is cautiously optimistic about AI’s role across operations—from digital guest assistants reducing call center load to cybersecurity tools enhancing threat detection. However, in a highly regulated industry like gaming, careful deployment is key. Mark shares how Mohegan is embracing AI internally while maintaining strict control over security and compliance. His goal: not just to keep pace, but to lead.

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In this episode… When most people think of an airport, they picture terminals and gates. Chris Crist sees a city with its own infrastructure, challenges, and tempo—one that runs 24/7 and can’t afford downtime. In this conversation, he walks us through the airport’s ambitious new fiber loop project, a $110M initiative designed to create redundancy across systems that power everything from Wi-Fi and CCTV to badge access and parking.

But infrastructure is only one part of the equation. Chris discusses how biometric boarding is gaining traction beyond Delta, soon expanding across all international gates. He explains how facial recognition, backed by Customs and Border Protection, not only accelerates boarding but enhances security—allowing for a smoother, more intelligent travel experience.

On the cybersecurity side, Chris is refreshingly candid about the pressure. From real-time threats to massive surface exposure, the airport’s IT systems are a prime target. His response? Run penetration tests, invite third-party audits, and even shut down critical concourses overnight to validate failovers. It’s an aggressive approach, but one he believes is necessary to build true resilience.

Chris also opens up about the real-life challenge of staying ahead in a space evolving at breakneck speed. With AI, autonomous vehicles, computer vision, and smarter surveillance systems all on the horizon, he talks about what it means to lead a tech strategy that can scale with the future of aviation.

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In this episode… David and Matthew share the internal evolution of Mesa Airlines' approach to technology and cybersecurity. With Mesa being a contract carrier for United Airlines, the IT team's role is pivotal to ensuring seamless operations in a high-demand, thin-margin industry. David discusses how his team has transitioned from being perceived as a cost center to a trusted partner that delivers business solutions.

Matthew provides deep insight into the unique cybersecurity challenges faced by airlines, particularly as the TSA becomes more involved in regulating cybersecurity. He explains the importance of focusing on systems that could be "operationally disruptive" and why compliance frameworks like NIST CSF are becoming critical for the aviation sector.

The conversation explores how government entities, like the TSA and CISA, are still finding their footing in defining cybersecurity mandates for aviation. Meanwhile, Mesa is proactively helping shape this dialogue by balancing compliance with real-world application.

From implementing intelligent awareness training through KnowBe4 to piloting AI solutions, the Mesa team is focused on staying agile. David highlights the significance of using AI to enhance operational efficiencies and strengthen security, while Matthew underscores the importance of secure AI deployments with strong data governance.

Both guests emphasize that cybersecurity isn’t just about tools—it’s about people. Through consistent communication, training, and collaboration with business units, they are building a culture where security is a shared responsibility.

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In this episode… Rich Bates dives into the reality of federal cybersecurity requirements, offering a grounded look at how CMMC and NIST 800-171 are reshaping government contracting. He shares how Zeiders navigates the “woolly mammoth” of compliance by focusing on policies that are both thorough and adaptable. Rather than bogging down in static documentation, Rich keeps his System Security Plan evergreen, linking out to living procedures that evolve with tools and systems—ensuring agility in audits without sacrificing structure.

For contractors wrestling with cloud and remote work, Rich breaks down the value of enclave environments, particularly Microsoft GCC Moderate and High. He emphasizes that even call centers—once considered too complex for secure remote deployment—are becoming more viable thanks to FedRAMP-approved platforms and integrated encryption. His biggest caution? Don’t let program offices over-secure projects to the point of eliminating good vendors: “If IL2 is good, IL4 isn’t necessarily better—it’s just more restrictive.”

Beyond technical controls, Rich shines in communicating with everyday users. In company-wide standups, he avoids jargon and delivers “news you can use,” like how to create strong, memorable passwords or why phishing emails now look indistinguishable from legitimate ones. He teaches with humor (“I’m going to manufacture a keyboard with a built-in whiteboard for sticky notes”) but his message is serious: cyber starts at the keyboard, and the people behind it matter most.

Finally, Rich offers a compelling call to action for future cybersecurity professionals: focus on threat hunting. He shares why puzzle-solvers, neurodivergent thinkers, and those drawn to pattern analysis are uniquely equipped to succeed in this field. For young people—or parents of kids interested in cyber—he recommends exploring free labs, SANS resources, and even military cyber commands as a launchpad into the world of defense-grade cybersecurity.

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In this episode… Randall Jackson shares his unconventional journey from desktop publishing in the late '80s to leading cybersecurity in a modern financial services firm. Starting out on early Macintosh systems and troubleshooting AppleTalk networks, Randall quickly became the go-to IT expert in his organization. After his role was outsourced, he transitioned into the MSP space, gaining experience in systems engineering and eventually leading entire IT operations.

Randall highlights the need for scalable and repeatable security processes within managed services, emphasizing the shift from ad-hoc solutions to industry-standard tools like ticketing systems and RMM platforms. His leadership journey includes developing custom ticketing systems, building career paths for IT staff, and transitioning from reactive support to proactive security services.

He also addresses the rise of AI-generated phishing emails and the battle of AI vs AI in email gateways. Randall shares how his team combats these threats through live and video-based security training, helping employees recognize and report suspicious activity. The episode closes with practical advice for those entering IT: start on a help desk, learn how systems work, and build strong troubleshooting skills.

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In This Episode: Nastaran Bisheban shares how she leads VetStrategy’s IT team in supporting veterinary clinics across Canada. With responsibility for infrastructure, cybersecurity, service desks, digital platforms, and data analytics, her team ensures seamless support for clinics so veterinarians can focus on caring for animals. She explains VetStrategy’s buy-and-build approach to technology and how her teams create custom tools when off-the-shelf solutions don’t align with business needs or timelines.

Nastaran’s leadership philosophy centers on operational excellence driven by human behavior. She emphasizes the importance of knowing team members’ strengths, interests, and motivations to align work with passion—igniting productivity and satisfaction. She describes creative ways to inspire her team, from push-up challenges before software releases to competitive Lego builds and baking contests. These initiatives foster collaboration, reduce stress, and create an engaging environment where team members thrive.

Throughout the conversation, Nastaran shares how fun and discipline can be powerful allies in leadership, and how leaders must master the ability to zoom in for tactical support while zooming out for strategic vision. Her passion for people-first IT leadership offers valuable insights for anyone managing diverse, distributed teams—especially in high-pressure environments like technology and healthcare.

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In This Episode: Greg Tsirulnik discusses his unique role as CIO of Creative Home Ideas, a leading home textile company with operations in the U.S., China, Turkey, India, Pakistan, and more. From bedding and rugs to towels and curtains, the company produces and distributes both licensed and in-house brands found in major retailers like Costco, Walmart, and Target. Greg shares how his background in fashion and manufacturing allowed him to seamlessly transition into the IT space, leveraging his deep understanding of business operations to solve technical challenges.

Throughout the conversation, Greg emphasizes the importance of passion, resilience, and continuous learning. He recounts his path from helping his father in a Soviet-era cooperative to managing a complex IT infrastructure for a global enterprise. He also shares his philosophy on leadership—treating people with respect, maintaining a sense of humor, and always showing up for the job you want, not just the job you have.

Beyond IT, Greg dives into his personal development journey, revealing details about his upcoming book, The Lens of Possibility, a daily guide to inspiration and transformation tailored for IT professionals and executives facing burnout. The discussion touches on the pressures of being an IT leader, the stigma around admitting mistakes, and the need for better communication and support within organizations to prevent isolation.

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In this episode… David Epperson’s career has been anything but ordinary. After 20 years in the military and another two decades in federal cybersecurity, he transitioned into the private sector, bringing his expertise to H2O.ai, an AI company that emphasizes trust, accuracy, and security.

David shares how H2O.ai differs from traditional AI companies by focusing on open-source AI models, hiring the world’s top data scientists, and ensuring AI is explainable, which is a critical factor for government and enterprise adoption. He discusses the challenge of third-party AI validation, where competitors validate AI models to ensure fairness, accuracy, and transparency.

Transitioning from a structured federal environment to a fast-paced private sector was both exciting and challenging for David. He reflects on the differences in leadership, stability, and decision-making between government agencies and AI startups. He also highlights the importance of corporate culture in cybersecurity, explaining how great companies are defined not just by their products but by how they treat their employees and clients.

Finally, David shares valuable advice for cybersecurity professionals looking to navigate AI-driven security landscapes. He emphasizes that there is no single path to success in cybersecurity and AI, and that curiosity, adaptability, and integrity are key.

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In this episode… In this insightful conversation, Billy Spears discusses the intersection of AI and cybersecurity, emphasizing how companies need to embrace AI-driven solutions to detect and mitigate threats faster than ever. He shares how Teradata's AI Unlimited platform is helping organizations automate threat detection and analyze massive amounts of security data at scale.

Billy also breaks down the importance of cyber hygiene, comparing it to everyday habits like brushing your teeth—small, consistent actions that prevent major problems. He discusses the rise of social engineering attacks, particularly the recent surge in smishing attacks involving toll road scams, where hackers exploit fear tactics to deceive victims.

Beyond technology, Billy emphasizes the value of spirited debate and open conversations in cybersecurity. He highlights the diverse roles within security, from governance to engineering, and why collaboration across teams is essential for building effective security frameworks.

For professionals looking to build a presence online, Billy shares how he grew his LinkedIn following, offering practical advice on consistency, authenticity, and audience engagement.

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In this episode… Chris Crist’s career trajectory is a testament to how adaptability and continuous learning can pave the way for success in IT leadership. Raised in a large Hispanic family, Chris never envisioned himself in a high-profile technology role. It wasn’t until he joined the U.S. Air Force that he realized his potential. Initially enlisting as a combat medic, he discovered his passion for technology through mentorship and hands-on experience. Encouraged by his supervisors, he pivoted to IT operations within the Air Force hospital system, eventually leading a large-scale technology department.

His transition to the civilian sector was met with challenges, including the cultural shift from military to corporate IT. As the CIO of a hospital system at just 25 years old, Chris quickly learned the importance of strategic communication. Early setbacks, such as failing to convince executives about critical IT upgrades, taught him that influencing decision-makers is as vital as technical expertise.

At ATL, Chris now oversees critical IT infrastructure, cybersecurity, and innovation to ensure smooth airport operations. He highlights how AI and automation are transforming aviation IT, from real-time data analytics to enhanced security measures. His leadership philosophy revolves around mentorship, hiring for cultural fit, and fostering innovation in IT teams.

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In This Episode: Legal firms handle some of the most sensitive client data, making them prime targets for cyber threats. Adrian Ciocan, CIO of Lerners LLP, has worked diligently to transform his firm’s security posture, moving from a reactive to a proactive approach. He discusses how cybersecurity is no longer just a technical issue—it’s a business risk that requires buy-in from leadership.

With cyber threats, particularly business email compromise and ransomware, on the rise, Adrian emphasizes that education is the most effective line of defense. His team runs comprehensive security awareness training programs, ensuring everyone—from receptionists to partners—understands the risks and knows how to respond.

But security isn’t the only focus. Adrian shares how he’s built a culture of mentorship and leadership within his IT team, drawing from his own experiences. He believes the best way to develop IT leaders is to empower them to think strategically, not just technically. His approach fosters trust, collaboration, and growth, proving that IT can be a business enabler, not just a support function.

Finally, we dive into the future of IT in law firms, discussing AI, automation, and security innovations that are reshaping the industry. Adrian explains how AI-driven security tools are helping organizations stay ahead of cybercriminals, making IT teams more efficient and proactive.

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In this episode… Daniel Ford discusses the evolving landscape of cybersecurity in financial institutions and the importance of fostering a positive security culture. He shares how Jovia Financial Credit Union has integrated cybersecurity into its strategic planning, treating it as a top-tier business risk rather than an IT function alone. With a focus on proactive and predictive security measures, Daniel outlines how Jovia uses phishing tests, cybersecurity champions, and gamification to engage employees and enhance security awareness.

Beyond cybersecurity, Daniel delves into his leadership philosophy, emphasizing the importance of continuous learning, adaptability, and mentorship. His belief in developing strong teams through education and positive reinforcement has led to an environment where employees actively participate in cybersecurity initiatives rather than viewing them as burdensome requirements.

Daniel also discusses his passion for leadership development, which extends beyond cybersecurity. As the founder of Echelon Orchid, he helps executives and professionals refine their leadership skills, encouraging a mindset of constant growth and adaptability. Additionally, he shares insights from his entrepreneurial venture, Dragon’s Mouth Distillery, where he applies the same principles of innovation and quality to craft unique spirits.

His perspective on leadership is deeply rooted in discipline, self-improvement, and accountability, principles that have guided him through his career in cybersecurity and beyond. Whether in IT security, business management, or entrepreneurship, Daniel’s approach revolves around a commitment to excellence, learning from setbacks, and continuously striving for improvement.

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Matthew Connor sits down with Kevin Hall to discuss IT’s evolving role from a support function to a strategic driver of business growth. Kevin shares how Westconsin Credit Union has shifted IT beyond the traditional “fix-it” mindset, emphasizing business enablement, internal development, and cross-department collaboration.

A key focus is breaking down IT gatekeeping by empowering frontline employees with technical knowledge, fostering a culture where technology is embraced rather than feared. This approach has allowed Westconsin Credit Union to promote internally for IT roles, ensuring a strong cultural fit while strengthening the organization’s technological foundation.

Kevin also highlights the transformation of cybersecurity from a regulatory necessity to a business enabler. By integrating security into broader business discussions and framing it as a risk mitigation strategy, organizations can move beyond the outdated “department of no” mentality. Additionally, Kevin explores AI’s role in financial services, noting its potential to automate processes, enhance fraud detection, and provide personalized financial guidance to members.

As the conversation wraps up, Kevin encourages IT professionals to embrace change, collaborate across departments, and take advantage of non-traditional paths into the industry. By combining technical expertise with business awareness, IT can drive meaningful innovation and long-term success.

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In this episode… Nagesh Anupindi shares his journey from data warehousing to founding Apoorva, a company focused on helping SaaS businesses stabilize, optimize, and grow. He discusses how bad data can break a business, the risks of hiring the wrong development teams, and why many companies turn to Apoorva when their software is in trouble. One of the most compelling aspects of Apoorva’s approach is their revenue-sharing model. Instead of demanding large upfront costs, they align their success with their clients' revenue growth—making them an ideal partner for SaaS businesses looking to scale. This model was born out of necessity when a company in crisis had no cash to pay for development. The result? A win-win solution that helped both companies thrive. Nagesh also breaks down why many SaaS founders make costly mistakes—from hiring offshore developers without understanding software foundations to choosing cloud hosting solutions that don’t scale effectively. Apoorva steps in to fix these issues, whether it’s through rescuing failing projects, rebuilding platforms, or offering a more cost-effective cloud hosting solution than AWS and Azure. Finally, Nagesh introduces Apoorva’s D9 framework, a nine-phase software development methodology that ensures projects are delivered on time and with high quality. He also shares why they only hire employees with an IQ of 120 or higher, emphasizing the importance of critical thinking in software development.

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In this episode… Vlad Podoliako shares his journey from an entry-level IT position to founding Belkins, a top B2B acquisition agency. He explains how Belkins grew into a multi-company ecosystem, solving critical business challenges like email deliverability through its product, Folderly. Vlad’s approach to entrepreneurship is rooted in solving problems for his own team and clients, leading to innovative solutions that branch out into entirely new businesses. He emphasizes the value of teamwork, highlighting how his co-founder dynamic and strategic hiring process have been instrumental in managing 14 businesses. Vlad discusses the challenges and rewards of building a strong organizational culture that prioritizes individual growth, stating, “If people grow, everything flourishes.” Vlad also details the technicalities of email marketing, from optimizing deliverability through tools like SPF and DKIM to refining outreach strategies for diverse industries. He shares examples of surprising success in industries like furniture manufacturing and nonprofits, proving that with the right strategy, even traditional sectors can achieve outstanding results. For entrepreneurs, Vlad offers practical advice on time management, leveraging co-founders, and staying opportunistic, while reinforcing the idea that strong teams and innovative problem-solving are key to sustainable growth.

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Matt Huff shares his remarkable journey from factory work to becoming the CIO of Tanner LLC, one of the premier accounting firms in Utah. Matt discusses how Tanner has embraced cybersecurity as a core offering, providing services such as SOC 2 compliance, ISO 27001 audits, and penetration testing. He explains how his pragmatic approach to IT helps simplify complex systems and align them with business objectives.

Matt delves into his philosophy of keeping things simple and focusing on core business outcomes, emphasizing the importance of balancing security with usability. He highlights the significance of vendor security in today's SaaS-driven world and offers insights into how companies can evaluate their vendors' cybersecurity posture beyond just certifications.

Listeners will also gain valuable insights into how IT professionals can better communicate the value of security to business stakeholders and why understanding business objectives is crucial for IT success. Matt underscores the need for IT leaders to position themselves as enablers of growth rather than obstacles, ensuring that security measures support rather than hinder business operations.

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It opens with Sarfraz Shaikh, who provides a compelling overview of the digital transformation accelerated by the pandemic. He highlights the rise of remote work, social media, and telehealth, as well as the challenges of data protection and regulatory compliance. Sarfraz emphasizes the evolving role of IT, transitioning from a "department of no" to a strategic enabler within the organization. By leveraging agility and collaboration, he explains how companies can navigate the complex interplay of technological innovation and security.

Next, Christos Ruci reflects on his unique journey as a CIO during the height of the COVID-19 pandemic. Christos recounts his innovative approach to gaining executive and board support for a comprehensive cybersecurity program through tabletop exercises that underscored potential vulnerabilities. He also shares his methods for fostering a culture of cyber awareness, highlighting the importance of leadership’s active involvement in promoting cybersecurity as an integral part of overall company safety.

Finally, Geoff Moore discusses the critical value of SOC services in today’s threat landscape. He offers a pragmatic perspective on the shrinking window for patching vulnerabilities and how SOCs provide essential monitoring and real-time detection. Geoff also underscores the importance of creating a cybersecurity committee that includes finance, legal, HR, and compliance to ensure collective responsibility for security decisions. His insights into balancing technical needs with business priorities resonate as actionable advice for IT leaders.

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In this episode… Bruce Otte dives deep into the intricate workings of JERA, a leading energy company that blends power generation with global energy trading. He unpacks the fascinating history of JERA, which emerged as a collaborative response to Japan's energy crisis post-Fukushima, highlighting its transition into a powerhouse managing $60 billion in assets. Bruce provides a behind-the-scenes look at the complexities of scaling IT infrastructure to meet the demands of a multinational corporation operating across diverse sectors, from thermal energy to renewables. He shares the challenges of managing cybersecurity in the energy sector, emphasizing the critical importance of safeguarding critical infrastructure from evolving threats. Listeners will gain unique insights into the evolving energy market, including the potential of small-scale nuclear power and the regulatory challenges hindering its adoption. Bruce also reflects on lessons learned from real-life crises, such as Hurricane Burrell, and the steps JERA has taken to enhance business continuity and resilience. This conversation is a treasure trove of knowledge for anyone interested in the future of energy, the intersection of IT and operations, and the growing role of cybersecurity in critical industries.

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In this episode… Maximo Bredfeldt shares his unique perspective on leadership, IT, and the power of confidence. Drawing on years of experience, Maximo explains the challenges of scaling IT systems for a logistics company like Longship, emphasizing the importance of moving beyond a small-business mindset. He highlights how IT must not only support business processes but also enhance them to avoid scaling inefficiencies. Maximo dives into the role of failure in building resilience, recounting a pivotal moment early in his career where failure became a learning experience under the guidance of a supportive leader. He explains how great leadership allows for teachable moments, even in high-pressure situations, and why it’s crucial for IT professionals to celebrate their successes. The conversation also explores the cultural differences between workplaces in Germany, South America, and the United States. Maximo reflects on how varying attitudes toward work and personal life shape employee satisfaction and success. Through stories of mentorship, Maximo underscores the value of building relationships, seeking guidance, and fostering a culture of accountability and pride in the workplace. Lastly, Maximo opens up about his own leadership journey, sharing how he’s building a “dream team” at Longship and inspiring others to pursue their goals with confidence. Whether you’re an aspiring IT leader or an established professional, this episode is packed with actionable insights and motivation to take the next step in your career.

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Briana Brown shares how De Nova Collaborative Health leverages technology to provide exceptional patient experiences. Even during the pandemic, De Nova adapted swiftly, growing its virtual healthcare capabilities and maintaining patient trust. With locations expanding across Arizona and a heavy focus on virtual care, the organization ensures flexibility and accessibility for its patients. A key theme in this episode is the integration of AI in healthcare. Briana highlights how AI can assist providers by automating documentation, improving efficiency, and enhancing patient interaction. This focus on technology not only supports healthcare professionals but also ensures patients feel prioritized during visits. Briana also emphasizes the importance of people, process, and technology in creating a successful work environment. She discusses the balance between remote work and in-office collaboration, noting the unique benefits of team bonding in-person and the productivity gains from working remotely. Reflecting on her journey, Briana illustrates how her diverse background in operations and healthcare shaped her IT leadership philosophy. Her dedication to improving processes and focusing on mission-driven results makes her a standout leader in the healthcare IT space.

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In this episode… Bradley Enneking discusses the monumental task of consolidating 36 acquired banks into a unified operating company under the HTLF brand. He shares how standardizing processes across 11 distinct brands was the most challenging yet rewarding aspect of the transformation. While unifying technology was relatively straightforward, Bradley emphasizes that change management and aligning processes were key to success. Drawing from his extensive experience, Bradley provides actionable advice on gaining executive buy-in for IT projects. He highlights the importance of focusing on the “why” behind initiatives, using analogies and storytelling to bridge the gap between technical teams and non-technical leadership. His approach fosters collaboration and ensures alignment with business goals, creating a cohesive and motivated team. On the topic of AI, Bradley offers a pragmatic perspective. He describes HTLF’s exploration of generative AI and machine learning, focusing on practical applications like predictive analytics, data governance, and natural language processing. Bradley advises using the current AI hype cycle to build foundational technologies and warns against seeing AI as a universal solution. Instead, he views AI as a tool to enhance efficiency and decision-making in regulated industries like banking. Bradley also shares his leadership philosophy, emphasizing empowerment and accountability. By encouraging team members to take ownership of their roles, he fosters innovation and career growth while building a culture of trust and collaboration.

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In this episode… Erich Gazaui discusses Papa's mission to combat the loneliness epidemic affecting senior citizens. With services offered nationwide, Papa leverages Medicare Advantage to provide companionship through its network of Pals, creating meaningful connections that improve seniors’ mental and physical health. Erich explains how the company operates remotely while maintaining a personal touch, ensuring that Pals and members have seamless access to their proprietary platform. Erich dives into the challenges and solutions of managing HIPAA compliance, emphasizing the importance of safeguarding sensitive information through rigorous internal processes and external consultations. He also shares the journey behind building Papa’s technology stack, combining proprietary systems with enterprise-grade solutions to ensure scalability and efficiency. Drawing from his own career path, Erich reflects on the non-linear journey to becoming a CIO, starting with his passion for technology through video games. He highlights the importance of mentorship and community, underscoring his commitment to fostering leadership through groups like Inspire, where CIOs can share challenges and solutions in a supportive, commercial-free environment. Finally, Erich provides actionable insights on creating a chat-first organizational culture, leveraging short, relevant training modules, and managing notifications to boost productivity. His experiences illustrate how IT leaders can drive innovation while maintaining a focus on mission and values.

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In this episode… Noel Toal sheds light on how DPV Health seamlessly merges its mission of community care with operational efficiency through innovative technology. Noel explains DPV Health’s nonprofit funding model, supported by federal and state governments, and how the organization invests in ICT to optimize resources and deliver critical services to Melbourne’s socioeconomically vulnerable populations. Noel delves into the critical role of AI at DPV Health, emphasizing its potential to streamline clinician workloads by automating administrative tasks. He discusses the organization's sentiment analysis for contact centers and predictive modeling for appointment scheduling, which have significantly improved patient and staff experiences. Additionally, Noel shares insights on leveraging Microsoft Dynamics to unify siloed healthcare data and create a more holistic view of patient care. This innovative use of CRM technology enhances efficiency, ensuring patients receive tailored care while reducing redundancies. His vision for integrated healthcare data across sectors paints a promising future for improving patient outcomes and operational coordination. Noel also compares Australia’s healthcare system with international models, highlighting its focus on universal care and government-funded programs like the National Disability Insurance Scheme (NDIS). He outlines how DPV Health uses these resources to provide equitable care while navigating budget constraints through ICT-driven efficiencies.

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In This Episode: Kevin Heineman shares his experience as the Chief Information Security Officer at Lyric, a company he describes as a "30-year-old startup." Kevin explains Lyric's transition from being part of Change Healthcare to becoming an independent entity focused on payment integrity for major health insurance carriers. He dives into the company’s foundational approach to security, including leveraging the NIST cybersecurity framework to establish robust governance, endpoint security, and monitoring systems.

Kevin highlights Lyric’s unique approach to integrating AI—not as a general tool like ChatGPT, but as a bespoke solution tailored to healthcare data. He underscores the importance of building secure AI models by focusing on data governance, input-output controls, and ongoing monitoring. His reflections on navigating a fully remote organization, alongside the company’s emphasis on recruiting talent nationwide, provide valuable insights for modern businesses.

From his early days in consulting to his current role, Kevin discusses the value of adaptability and continuous learning. He shares his take on the future of AI and the need to embrace it as a productivity tool rather than a replacement for critical thinking or technical skills. With his coined term "AI obesity," Kevin warns against over-reliance on technology and emphasizes a balanced, responsible approach to innovation.

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In this episode, Matthew Connor sits down with Jason Ledney, the IT Manager at Saint Vincent de Paul of Baltimore, who shares insights on managing IT for a nonprofit with diverse operational needs. Jason explains how the organization serves various underprivileged groups through Head Start programs, homeless shelters, veteran support, and more, creating unique IT requirements for each division. He elaborates on the challenges of balancing security and accessibility across these services, highlighting the importance of adhering to compliance standards like HIPAA and FERPA to protect sensitive data.

Jason also discusses the financial constraints nonprofits face, especially in IT and cybersecurity. With a grant-based budget, prioritizing cybersecurity initiatives is crucial, yet difficult. Jason shares how he navigates these challenges by maximizing his team’s resources, strategically outsourcing, and educating colleagues on cybersecurity hygiene. His MSP experience brings a fresh perspective to internal IT management, allowing him to view each department as its own client, ensuring customized and efficient support.

As cybersecurity threats become increasingly sophisticated, Jason emphasizes the importance of cyber-awareness for all employees, drawing on real-world examples like the dangers of QR code scams. He discusses the risks posed by advancements in AI-driven threats, such as deepfake voice and video scams, and the need for robust identity verification measures. Wrapping up, Jason shares his nontraditional career path from music teacher to IT professional, underscoring the value of adaptability in today’s tech landscape.

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In this episode, Matthew Connor hosts Christos Ruci, CIO of Limbach, as they discuss the critical overlap between infrastructure and cybersecurity. Christos shares his unique career path—from AOL customer support to CIO of a national building solutions provider—highlighting how each role shaped his approach to IT leadership. At Limbach, he has adopted a business-first perspective, ensuring that every technology decision aligns with company strategy and mission.

A central focus of the conversation is Christos’s proactive approach to cybersecurity, especially his effective use of tabletop exercises. Recognizing the impact of a potential cyber incident on critical environments like hospitals and data centers, he organized a comprehensive tabletop exercise with Limbach’s C-level executives and board members. This hands-on method created urgency and buy-in, setting the foundation for Limbach’s robust three-year cybersecurity strategy.

Christos also discusses the importance of fostering a security-conscious company culture, with regular phishing tests and cybersecurity training emphasized from the top down. Supporting his mission, he collaborates with Inspire CIO, a peer-led organization that fosters professional growth and shared industry wisdom. Christos advocates for a balanced approach that leverages both internal development and external expertise, enhancing Limbach’s cybersecurity resilience and operational success.

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In this episode, Matthew Connor engages with J.D. Whitlock, Chief Information Officer of Dayton Children’s Hospital, to explore the unique demands of nonprofit healthcare technology. J.D. shares his career journey from Navy officer to healthcare administrator, and finally to CIO, where his strategic approach drives the hospital’s technological and security advancements. In a nonprofit setting, he faces the dual challenge of maintaining high standards in technology while working within resource limitations, always balancing the mission of patient care with the need for robust cybersecurity.

J.D. offers an in-depth perspective on the financial challenges in healthcare, particularly as labor costs have surged post-pandemic. He explains how essential donor support is for expanding critical services like adolescent behavioral health. Emphasizing cybersecurity, he details how Dayton Children's employs active monitoring and risk assessment to safeguard against potential breaches, a necessity as hospitals are increasingly targeted by ransomware attacks.

Additionally, J.D. reflects on his consulting work, where he assists health tech startups in understanding the complexities of entering the healthcare market. His insights provide a valuable guide for companies aiming to navigate the healthcare landscape. In closing, J.D. speaks to his mission-driven role, where his commitment extends beyond IT to foster a culture centered on patient safety, resilience, and care—a focus he and his team uphold every day.

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In this episode… Sarfraz Shaikh shares his unique journey from working in marketing and communications to leading the IT department at One Mesa. With an educational background in IT, Sarfraz was able to leverage his technical knowledge and communication skills to help shape the company’s IT strategies during a time of growth. Starting in a loosely structured environment, Sarfraz played a crucial role in developing a more formalized IT department, building a roadmap for the company’s hardware, software, and cybersecurity needs. He emphasizes the importance of alignment between IT and business objectives, especially in an industry as dynamic as oil and gas, where One Mesa operates across three distinct business units. Sarfraz also dives into the value of frameworks like the ISO 9001 certification and the Malcolm Baldrige National Quality Award, explaining how they provide a structured approach to managing risk and improving processes across the organization. He describes how these standards ensure not only compliance but also foster continuous improvement, pushing the company to measure and demonstrate real results. In addition, Sarfraz discusses the concept of “strategic agility,” where IT teams must stay nimble and responsive to rapidly changing technological landscapes. He highlights the intersection of agility and compliance, noting that IT departments must act as enablers, supporting the company’s growth while maintaining strong cybersecurity measures. By understanding industry trends and focusing on collaboration across departments, Sarfraz has been able to implement solutions that drive efficiency and security while adapting to new challenges.

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In this Episode: In this episode, Alex Campbell shares his journey from Zimbabwe to Canada, with stops along the way in Europe, where he gained experience in a wide array of industries, eventually leading to his current role at Healthy Planet. Alex talks about the evolution of Healthy Planet from a small family-run health store to a well-known Canadian retail chain, with over 30 stores, as they continue to expand their footprint. He emphasizes the importance of maintaining operational efficiency while implementing new technology solutions, such as AI and automation, to improve customer experience.

Alex goes in-depth on the latest innovations at Healthy Planet, including their use of AutoStore, a high-efficiency automated warehousing solution that helps reduce operational costs while boosting online store throughput. He also highlights how Healthy Planet is integrating AI into customer interactions, potentially leveraging data from membership cards to deliver personalized advice and services. With a vision focused on the future, Alex discusses the importance of balancing day-to-day IT management while planning for strategic growth over the next few years.

Alex's insights on cybersecurity are particularly relevant, as he explains how even well-established companies are facing unprecedented challenges in the digital age. He stresses that while technology brings numerous benefits, companies must also build security into their infrastructure from the beginning, rather than as an afterthought. Alex explains the delicate balance between the cost of security and its importance, noting that investment in cybersecurity is a protective measure that companies can’t afford to ignore.

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In this Episode Evan Jost brings a unique blend of experience from the military and corporate sectors. As an IT manager at HighLevel, Evan’s transition from managing on-site aviation infrastructure to a global, remote workforce presents a fascinating journey. He shares how HighLevel’s integrated platform offers affordable solutions for businesses, especially when compared to competitors like HubSpot, without sacrificing quality or functionality. Evan discusses how his prior role involved managing physical assets across multiple locations, dealing with everything from security cameras to fiber-optic networks. In contrast, his current role at HighLevel allows him to manage IT remotely, which has brought about a new set of challenges, especially in global procurement and asset management.

Evan delves into the complexities of managing a distributed workforce, touching on the difficulties of ensuring timely hardware delivery and maintaining operational efficiency across different continents. He highlights the value of strong partnerships with vendors like Workwise, which helps streamline asset procurement in various countries. The conversation also covers the significant learning curve that comes with switching from Windows-based systems to a predominantly Mac environment, as well as the importance of mobile device management (MDM) systems like Intune for maintaining security and operational consistency.

In terms of cybersecurity, Evan emphasizes the need for vigilance and adaptability. With threats becoming more sophisticated, he explains the importance of early detection and rapid response, particularly in a remote work setting. As the conversation progresses, Evan shares his leadership philosophy, inspired by his military background. He believes in fostering team morale by shielding his employees from unnecessary stress and ensuring they have the resources they need to grow, both professionally and personally.

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In This Episode... Rich Walker takes us through the fascinating journey of building Quik!Forms from the ground up. Initially starting with an Excel-based hack to automate financial forms for his clients, Rich soon realized the larger potential of creating a streamlined solution for an industry burdened with paperwork. Through sheer determination and technical innovation, he, alongside his mother (his technology partner), began building a software platform that would eventually manage over 41,000 forms for thousands of users.

Rich emphasizes the value of perseverance, explaining that the early years were far from smooth. With only six customers in the first year, it would have been easy to give up, but his vision for the long term kept him going. The episode dives deep into the tough but necessary choices Rich had to make, such as selling his dream car and leveraging credit to keep the company afloat, showing the personal sacrifices often required in entrepreneurship.

A key theme in the conversation is the importance of empowering others. Rich’s philosophy of enabling financial professionals to do their best work is not just a marketing slogan; it’s embedded in the core of Quik!Forms’ mission. This focus on user empowerment has driven the company’s growth, turning a software platform into a vital tool that saves users millions of hours and helps them stay focused on their core work, rather than getting bogged down in paperwork.

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The world of IT is diverse, encompassing industries from corporate offices to entertainment venues. As Chris Benson shares his experiences working at Imagine Entertainment, he sheds light on how IT plays a critical role in maintaining a seamless movie-going experience. Imagine Entertainment is not your typical movie theater chain — they specialize in providing luxury experiences, from recliner seating to high-end dining, bowling, and more.

In this episode of The Cyber Business Podcast, Matthew Connor interviews Chris Benson, IT Manager at Imagine Entertainment. Chris talks about his path into IT, from starting as a system administrator to managing IT across multiple theaters. He also discusses how Imagine Entertainment integrates IT into their luxury movie theaters, creating an unparalleled experience for customers. Chris explains how IT professionals like him keep operations running smoothly, how he deals with challenges, and how Imagine’s leadership fosters a collaborative corporate culture. Plus, Chris shares his thoughts on cybersecurity, managing IT remotely, and the importance of continuous learning in the ever-evolving tech world.

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In this episode of The Cyber Business Podcast, Matthew Connor welcomes Geoff Moore, Chief Information Officer at Valmark Financial Group, to delve into the complex world of cybersecurity in financial services. Geoff shares his experiences managing the intricate balance between regulatory compliance and the operational freedom of independent financial advisors. He explains how Valmark navigates the delicate line between offering flexibility to advisors while ensuring strict adherence to data protection standards imposed by regulators like the SEC and FINRA.

Geoff introduces Valmark’s innovative "My Shield" platform, designed to consolidate critical cybersecurity information into an accessible report for advisors. He explains how the platform provides financial advisors with a clear, actionable overview of their cyber posture, simplifying the often-overwhelming task of cybersecurity management. By integrating these reports into their commission statements, Valmark ensures that advisors stay engaged with their cybersecurity health, boosting both visibility and accountability across the board.

The conversation also explores broader trends in cybersecurity, from the rising threats of sophisticated AI-driven cyberattacks to the importance of adopting cutting-edge technologies like multi-factor authentication (MFA) and device authentication. Geoff offers valuable insights into how financial firms can protect themselves in an increasingly complex digital landscape while highlighting the importance of collaboration within the C-suite to drive security initiatives forward.

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In this episode of The Cyber Business Podcast, host Matthew Connor sits down with Giovanni Dienstmann, author and personal development expert, to discuss the key insights from his book "Wise Confidence." Giovanni shares his deep understanding of self-confidence, diving into how virtues like confidence can have a "shadow side" if not balanced properly. He explains his unique approach of "living inside out," which focuses on building lasting self-confidence from within, rather than relying on temporary tricks or hacks.

Giovanni explores the dangers of overconfidence and how it differs from healthy self-belief. He emphasizes the importance of developing an aspirational identity and how individuals can shift from self-doubt to a more empowered, confident version of themselves. Through practical strategies, Giovanni explains how to foster a confident mindset that is both sustainable and authentic.

The conversation also highlights Giovanni’s expertise in mindfulness, discipline, and personal transformation, offering listeners actionable tools to help them cultivate genuine confidence in all areas of life. He offers valuable lessons on overcoming limiting beliefs, maintaining resilience in the face of challenges, and how anyone can reinvent their identity to achieve their goals.

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In this episode… In this episode of The Cyber Business Podcast, host Matthew Connor sits down with Chris Ritchie, the IT Manager of ARM Group, a leading engineering firm in the Mid-Atlantic region. Chris shares his unique journey from working in church ministry to becoming a key figure in the IT industry, where he now manages the technological infrastructure of a company with nearly 300 employees. He discusses the challenges and rewards of transitioning to a new career, highlighting how his passion for problem-solving and helping others has fueled his success in IT.

Chris delves into the evolving role of IT in business, particularly the balance between in-house management and outsourcing to Managed Service Providers (MSPs). He explains how this approach has enabled ARM Group to maintain a robust and flexible IT environment while managing costs effectively. Chris also emphasizes the importance of cybersecurity in today’s digital landscape, sharing insights on how ARM Group has implemented comprehensive security awareness training to safeguard against threats.

The conversation also explores Chris’s leadership philosophy, focusing on the significance of gratitude, staying hands-on, and fostering a culture of continuous learning within IT teams. Chris provides listeners with practical advice on how to navigate the complexities of IT management, from maintaining strong relationships with MSPs to adapting to rapid technological changes, all while ensuring that the company remains resilient and future-ready.

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In this episode… In this episode of The Cyber Business Podcast, host Matthew Connor sits down with Todd Holzman, a renowned leadership coach and CEO of Holzman Leadership, who has spent over three decades helping top executives and organizations improve their communication and leadership skills. Todd shares his unique journey from being a leadership coach for IBM's top executives to founding his own leadership development firm that now operates globally. He discusses the pivotal experiences that led him to realize the power of candor and truth-telling in leadership, and how these principles have become the cornerstone of his work in transforming organizational cultures. Todd delves into his early challenges with honesty and how these struggles shaped his career and philosophy. He explains how his experiences at Columbia University and the influence of thought leaders like Chris Argyris helped him understand the psychological barriers that prevent effective communication and how to overcome them. Todd also shares the practical strategies and techniques he has developed to help leaders engage in difficult conversations with confidence, ensuring that these dialogues lead to constructive outcomes and stronger relationships. The conversation also explores Todd's innovative approach to leadership development, particularly his focus on turning conversations into collaborative searches for the truth. He explains how this mindset not only improves decision-making and problem-solving but also fosters a more transparent and supportive organizational environment. Todd emphasizes the importance of continuous learning and self-reflection in leadership, providing listeners with actionable advice on how to cultivate these habits to enhance both personal and professional growth.

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In this episode of the Cyber Business Podcast, host Matthew Connor sits down again with Jonathan Clark, the author of The Little Red Book and a successful entrepreneur, to explore the journey of scaling a business beyond the initial stages of growth. Jonathan kicks off the conversation by discussing the common struggle many small business owners face after they've established their business and built a foundation through referrals. He emphasizes the importance of mastering your craft and solidifying your value proposition, but also acknowledges that there comes a point when relying solely on referrals is not enough to sustain growth. Jonathan offers practical advice on how to outgrow this initial network and transition into cold markets, an essential step for any business looking to expand its reach.

One of the standout strategies Jonathan shares is the concept of "supporting your competition," a counterintuitive yet powerful approach that involves partnering with competitors rather than viewing them as adversaries. He explains how, as businesses grow, they often outgrow certain clients who may still be valuable but no longer fit their new business model. By building relationships with these competitors, you can inherit clients they no longer serve, turning what could be seen as competition into a mutually beneficial opportunity. Jonathan also touches on the importance of understanding your clients' entire journey, from start to finish, and identifying complementary services that can lead to partnerships and referrals from businesses that serve the same clientele.

Throughout the episode, Jonathan and Matthew also delve into the power of networking and the critical role it plays in business success. Jonathan shares insights on leveraging LinkedIn to connect with both "divine connectors"—those who can introduce you to key people—and "persons of influence," who have the ability to directly impact your business growth. He highlights the significance of being intentional in your networking efforts, whether online or at industry-specific events, and stresses that people must know you exist to do business with you. The discussion also covers the importance of maintaining a balance between quality and quantity in your service offerings as your business grows, and how adopting an abundance mindset can open doors to opportunities you never expected.

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In this episode of The Cyber Business Podcast, host Matthew Connor sits down with Jonathan Clark, the author of "The Little Red Book," a practical guide for aspiring entrepreneurs and small business owners. Jonathan shares his journey from a modest upbringing in a small Alabama town to becoming the leader of a successful seven-figure architecture and engineering firm. He provides insights into the foundational principles that have guided him in building a thriving business, emphasizing the importance of strategic planning, effective networking, and the power of mentorship in the entrepreneurial process. Jonathan discusses the pivotal moments that shaped his career, including his early determination to build a home for his mother, which ignited his passion for architecture and engineering. He explains how these early life experiences, combined with his education and professional background, laid the groundwork for his business success. Jonathan also delves into the importance of continuous learning and the value of surrounding oneself with the right people, both in terms of mentors and business partners. He shares practical advice on how entrepreneurs can identify their strengths and delegate tasks to others, enabling them to focus on what they do best.

The conversation also covers Jonathan's innovative approach to business development, particularly his strategy of turning competitors into collaborators. He explains how this mindset has allowed him to build a network of partnerships that have been instrumental in the growth of his firm. Jonathan emphasizes the importance of adapting to changing market conditions and continuously reinventing business strategies to stay ahead. He provides listeners with actionable tips on how to cultivate a winning mindset and leverage the power of relationships to drive business success.

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In this episode… In this episode of The Cyber Business Podcast, host Matthew Connor sits down with Richard Brock, CEO of Onboard Legal and Amazon best-selling author. Richard shares his extensive experience in the legal recruiting industry and the insights that led him to write his book, "Win the Talent Game." He discusses the evolving landscape of legal recruiting, emphasizing the importance of acquiring top talent to sustain and grow law firms. Richard delves into the unique aspects of his client-side legal recruiting model, explaining how it differs from traditional methods and why it offers a more tailored approach to finding the right legal professionals. He highlights the critical role of cultural fit and compatibility in lateral hiring, providing practical advice on how law firms can prioritize growth and succession planning. Richard's insights into the ethical considerations and long-term strategies for legal recruiting offer valuable lessons for law firm leaders and HR professionals alike. The conversation also covers the challenges law firms face in maintaining the status quo and the necessity of continuous growth to avoid stagnation. Richard shares his thoughts on the benefits of bringing in fresh talent and the impact it can have on a firm's success. He provides real-world examples and actionable strategies for law firms looking to navigate the complexities of lateral hiring and talent acquisition effectively. Throughout the discussion, Richard underscores the importance of having a strategic approach to legal recruiting and the value of partnering with experienced recruiters who understand the industry's nuances. He offers engaging anecdotes and expert advice, making the process of talent acquisition accessible and relatable.

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In this episode… In this episode of The Cyber Business Podcast, host Matthew Connor is joined by Jeff Baldassari, lawyer turned executive and author of "From Associate to Ambassador." Jeff shares his unique journey from practicing law at Baker Hostetler to becoming a successful executive, highlighting the experiences that inspired his book. Jeff provides invaluable advice for young professionals on mastering essential career skills not taught in law school. He emphasizes the importance of developing strong people skills and offers practical strategies for effective networking. Listeners will learn how to manage and nurture professional connections, and how to use internal marketing and self-promotion to their advantage without crossing into arrogance. Throughout the conversation, Jeff discusses the significance of creating a lasting personal brand and standing out in a competitive industry. With his engaging insights and actionable advice, this episode is a must-listen for anyone looking to advance their career and build meaningful professional relationships.

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In this episode… In this episode of The Cyber Business Podcast, host Matthew Connor sits down with Dr. Tracey Shors, a distinguished professor at Rutgers University and author of "Everyday Trauma." Dr. Shors provides an in-depth look at the distinctions between stress and trauma, emphasizing the unique ways individuals respond to traumatic events. She shares compelling stories and scientific insights that shed light on how trauma can affect our brains and daily lives. Dr. Shors delves into the concept of ruminative thoughts, explaining how repetitive negative thinking can exacerbate mental health issues like depression and anxiety. She introduces her MAP (Mental and Physical) training program, a structured approach combining meditation and aerobic exercise to help individuals manage stress and recover from trauma. Dr. Shors highlights the program's success, particularly among women who have experienced sexual violence, showcasing its potential to significantly reduce PTSD symptoms. Throughout the conversation, Dr. Shors emphasizes the importance of understanding and addressing everyday trauma. She discusses how modern conveniences have altered our stress responses and the need to incorporate physical and mental effort into our routines to maintain mental health. With practical advice and groundbreaking research, Dr. Shors provides valuable tools for listeners to improve their well-being and resilience in the face of trauma.

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In this episode… In this episode of The Cyber Business Podcast, host Matthew Connor sits down with David Johnson, IT Manager for OTJ Architects. David shares his fascinating journey from aspiring psychologist and chef to a successful career in IT. He highlights how a series of unexpected decisions, including dropping out of college and choosing love over a culinary career, eventually led him to work at tech giants like Apple and Amazon before landing his current role at OTJ. David discusses the challenges and triumphs of managing IT for a rapidly growing architecture firm with multiple locations across the U.S. He emphasizes the importance of soft skills, such as empathy and communication, which he honed during his time at Apple. These skills, he argues, are crucial in repairing relationships and building a strong IT culture within an organization. David also touches on the necessity and challenges of transitioning from an MSP to an in-house IT team to better align with the company's culture and provide more personalized support. Throughout the conversation, David offers valuable insights into navigating the complexities of IT management and cybersecurity. He talks about the importance of being a continual learner, the benefits of being a generalist versus a specialist, and the delicate balance of communicating IT needs to the C-Suite. David’s story is a testament to the power of adaptability and the unexpected paths that can lead to professional success in the tech industry.

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In this episode… In this episode of the Cyber Business Podcast, host Matthew Connor welcomes Adel Hameed, the author of "Skill Up as You Scale Up." Adel shares his inspiring journey of starting companies outside the traditional startup ecosystems like Silicon Valley. He delves into the challenges faced by entrepreneurs in less developed regions and highlights the importance of personal organization. Adel introduces the "Getting Things Done" (GTD) method, a powerful tool that helps streamline tasks and boost productivity. This segment provides valuable insights into how aspiring entrepreneurs can manage their time and resources effectively. Adel emphasizes the critical role of customer centricity in the success of any startup. He explains how understanding and prioritizing customer needs can significantly impact a company's growth. By sharing examples from his own experiences, Adel illustrates the importance of setting service level agreements (SLAs) and creating a feedback loop to continually improve customer satisfaction. This approach not only helps in managing customer expectations but also aligns the entire team towards a common goal, fostering a customer-focused culture within the organization. The discussion also explores the significance of building the right culture and team dynamics. Adel stresses that in diverse environments, such as Dubai, understanding cultural differences and fostering a collaborative atmosphere are essential. He shares practical strategies for creating effective teams, including the importance of coaching and nurturing talent. Additionally, Adel discusses the necessity of process improvement and optimization, offering tips on how startups can remain agile and efficient as they scale. This episode is packed with actionable advice and thought-provoking insights for anyone looking to thrive in the competitive world of startups.

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In this episode of the Cyber Business podcast, host Matthew Connor speaks with Havard Mela, author of "Digital Discipline: Choosing Life in the Digital Age of Excess." Havard shares his personal journey of overcoming excessive digital consumption and how it negatively impacted his life, leading him to write the book. They discuss the addictive nature of digital content, particularly social media, and its effect on dopamine levels, likening it to substance addiction. Havard emphasizes the importance of conscious digital usage, drawing a parallel to the discipline required in other areas like diet and exercise. They explore how in-person interactions release oxytocin, fostering genuine social connections and happiness, unlike online interactions, which can feel empty and unfulfilling. Havard explains that excessive digital use, especially among younger generations, can impair social skills and increase social anxiety. To combat this, he advocates for gradual habit changes, such as setting specific times for device-free activities and removing non-essential notifications to reduce constant dopamine spikes. This episode also touches on the significance of redefining self-identity to facilitate habit changes. Havard shares his experience of adopting a digital minimalist mindset, which helped him cut down on screen time and engage in more productive and fulfilling activities. This shift not only improved his social skills but also transformed him from an introvert to an extrovert. The episode concludes with practical advice on building self-control and the benefits of introspection and deep reflection to achieve meaningful lifestyle changes.

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Tommy Whitehead is a Florida-certified contractor and the President and CEO of TomCo Solutions, a full-service contracting firm. A serial entrepreneur and construction industry disruptor, Tommy’s multifaceted career is marked by innovation and inspiration. Debuting his book Building Success, he reveals his journey from modest beginnings to multiple executive board memberships and business ownerships. As a host and investor, his unique approach to business challenges conventional norms and demonstrates how communication and motivation are pivotal.

In this episode… Have you ever faced obstacles that made you reconsider your career path? Imagine reaching a point where everything you believed you were meant to do no longer aligns with your true potential. How do you pivot and transform your inherent traits into a successful entrepreneurial journey?

Tommy Whitehead, an author and entrepreneur, shares his journey of overcoming personal and professional obstacles to become a successful entrepreneur and industry disruptor. From running a lemonade stand in his youth to leading multiple businesses and serving on executive boards, Tommy takes us through his vibrant experiences. He speaks candidly about embracing failure, harnessing communication skills, and the power of authentic storytelling in connecting with audiences. Against the backdrop of his book, "Building Success," Tommy inspires us to look beyond traditional paths and discover our unique road to achievement.

Join Matthew Connor in the latest episode of The Cyber Business Podcast as he interviews Tommy Whitehead, President and CEO of TomCo Solutions, about turning life's adversities into entrepreneurial opportunities. Listeners are treated to candid conversations and actionable advice. Whether grappling with doubt, navigating life changes, or seeking to make a difference, Tommy's story offers a wealth of inspiration and practical insights.

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Michiel van Vugt is a Netherlands-based financial expert, speaker, and author who is on a mission to influence better decision-making. As the Commercial Director at NNEK, he oversees the account management, relationship management, and operational marketing departments. Passionate about educating others on setting and achieving personal goals, Michiel shares his insights through presentations, podcasts, and books, including Just a Little Smarter and Your Money or Your Life. His latest book, Decoding Decisions, provides practical insights into the subconscious nature of decision-making.

In this episode… Why do we make the decisions we do? While intuition influences our choices significantly, there are moments when logic must prevail. What if we could understand the intricate decision-making process of the human mind?

As an expert on this process, Michiel van Vugt says emotions play a major role in decision-making, particularly in business contexts. Michiel takes listeners through the neuroscience of choices, sharing anecdotes and professional experiences that shed light on common biases. He explains why we often rely on intuition, the risks of overconfidence, and how the Dunning-Kruger effect can distort our abilities. Using real-life examples, Michiel demonstrates the importance of recognizing when significant decisions require more deliberate thinking and the advantages of seeking rational advice during emotionally charged situations like financial crises. Additionally, he illustrates the psychological factors affecting price perception and how businesses can leverage these to drive sales.

In the latest episode of The Cyber Business Podcast, Matthew Connor hosts Michiel van Vugt, the author of Decoding Decisions, to explore the elements that inform the decision-making process. Michiel uncovers the psychology behind everyday choices, why we often rely on intuition, the risks of overconfidence, the Dunning-Kruger effect, and practical tools for making better decisions.

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Reid Tileston is a seasoned entrepreneur, author, and investor with a 16-year track record of business success. As an Adjunct Professor at Case Western Reserve University and the Co-creator of the Entrepreneurship Through Acquisition curriculum at the University of Chicago Booth School of Business, Reid imparts invaluable knowledge honed through hands-on entrepreneurial experience. He has acquired, grown, and sold four companies, achieving a remarkable return multiple of invested capital (MOIC) of over 10x on his most recent acquisition.

Reid’s entrepreneurial acumen has garnered accolades, including top-performing Anytime Fitness franchisee. In addition to empowering aspiring entrepreneurs through his book Grit It Done, his insights have graced the pages of prestigious publications such as The Wall Street Journal and Crain’s Chicago Business.

In this episode… Have you ever considered the freedom that comes with business ownership but are uncertain about the risks involved? Ownership through acquisition is a low-risk entry point into the entrepreneurial world that can offer significant returns. How can you tap into the benefits of existing businesses backed by a proven model of success?

Reid Tileston, an esteemed business professor and entrepreneur, reveals the secrets of stepping into the entrepreneurial space through business acquisition rather than starting from scratch. Through his book Grid It Done, Reid demystifies the process of buying and running a successful business, stressing the significance of personal fulfillment alongside financial success. He explores the diverse forms of business ownership, emphasizing the importance of identifying which type aligns with your interests. Reid also highlights the intricacies of preparing a business for sale and underscores the importance of establishing trust with potential buyers through financial transparency.

Join us on this episode of The Cyber Business Podcast as Matthew Connor interviews Reid Tileston, author of Grit It Done, about achieving business freedom through acquisition. Backed by his own acquisition and exit story, Reid provides critical steps in preparing and positioning your business for a prosperous sale, key investment criteria, and how to leverage SBA loans for business growth.

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Adrian Gonzalez is a multifaceted entrepreneur, life coach, and author. A telecommunications engineer with an extensive business background, Adrian seamlessly blends his expertise in marketing consulting with his passion for personal development as a life coach. Having founded three thriving businesses, his entrepreneurial spirit is evident in his book, Morning Zen, a transformative concept poised to reshape lives. Drawing from his corporate experience at Dell, where he ascended the corporate ladder, Adrian offers invaluable insights into navigating the global business landscape.

In this episode… Do you ever wonder how high performers consistently achieve their goals? In this era of 24/7 internet access, where digital burnout has left many stressed and without focus, daily affirmations and actions can empower you to pursue your goals and confront daily battles.

Life coach Adrian Gonzalez offers a transformative approach to productivity and mental well-being, propelling business leaders and executives toward their goals with clarity and purpose. Adrian’s concept in his book Morning Zen unveils the transformative power of morning routines, highlighting the value of setting clear intentions and consistently reviewing and updating goals to reflect progress. This approach hinges on nurturing positive habits that breed mental resilience and pave the path toward personal fulfillment. With an unwavering commitment to intentionality and harnessing the innate potential of the universe, people can embark on a journey of self-discovery and goal manifestation.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Adrian Gonzalez, author of Morning Zen, to discuss the power of creating and maintaining a morning routine. Adrian discusses the connection between mindset and goal-setting, strategies for optimizing daily routines and improving sleep habits, the value of self-care, and how to manifest goals through visualization and action.

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Max Lewis is a renowned entrepreneur and investor, boasting an illustrious career spanning over 20 years and a portfolio exceeding $100 million. His entrepreneurial journey began in 2002 when he founded his propane exchange business. Through sheer determination and strategic vision, Max transformed the company into the largest independent propane cylinder exchange business in Florida, setting a new standard of excellence in the industry. In 2017, he sold the business for $37 million, marking one of the most significant transactions of its kind in the state. His acclaimed book Who is Max Lewis? chronicles his remarkable rise from selling mangoes during childhood to building a multimillion-dollar propane empire.

In this episode… At the heart of every entrepreneurial endeavor lies the potent trio of spirit, resilience, and unwavering dedication to excellence. These attributes serve as the cornerstone of success, guiding business innovators as they challenge conventions, pioneer new ideas, and revolutionize industries. How can you shape a legacy that transcends mere financial success, leaving an indelible mark on the business landscape?

Legendary propane king Max Lewis recounts his entrepreneurial journey. From his modest upbringing, Max's path to success was paved by lessons from his father, who taught him the value of money through simple yet impactful experiences like selling mangoes as a child. Despite never intending to write a book, Max's pandemic-induced downtime led him to document his remarkable journey of building a multimillion-dollar propane business, chronicling the challenges and triumphs he encountered. Reflecting on the importance of seeking advice from qualified sources and maintaining a resilient mindset, he emphasizes the significance of persistence and self-belief in overcoming obstacles.

In this episode of The Cyber Business Podcast, Matthew Connor hosts Max Lewis, a celebrated entrepreneur and investor, to discuss Max’s journey to business fortune and insights from his book Who is Max Lewis? Max shares how he grew a propane business from zero to $37 million, the importance of overcoming challenges with a focus on finding positive outcomes, and how parenting can impact a child’s financial future.

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Rick Torrison is a success coach, author, and speaker with over 25 years of experience as a transformational growth catalyst. From Fortune 500 companies to entrepreneurs, Rick has helped leaders and organizations expand their vision, maximize their growth, and leverage their resources for greater impact, influence, and significance. As the Executive Director of The John C. Maxwell Team, he brings the resources, wisdom, experience, and training of one of the world’s most extraordinary leadership gurus. He is also a certified DiSC® trainer and facilitator, specializing in team development, effective communication, and conflict management. Rick is the author of The Roadmap to Significance, which explores the difference between momentary and long-term success, and the upcoming book Born Limitless.

In this episode… In the journey of personal and professional growth, overcoming limiting beliefs is crucial to unlocking your potential and breaking boundaries. These beliefs build walls around us, constraining our actions and confining us to a limited existence. How can you break free from the shackles of self-imposed limitations and embark on a journey of empowerment, resilience, and unstoppable growth?

Renowned leadership coach Rick Torrison delves into the criticality of acknowledging and confronting the limiting beliefs obstructing our success. Sharing his triumph over childhood-derived limitations, Rick underscores the transformative impact of challenging such convictions for personal development. As the narrative unfolds, he highlights strategies for pinpointing and surmounting self-limitations, often entrenched within organizational cultures and leadership dynamics. By grasping the influence of these beliefs on workplace dynamics, people can unleash their full potential and attain their goals. He also explores the multifaceted nature of success, stressing its foundation in mindset and values rather than mere material wealth or happiness. Rick’s story emphasizes the pivotal roles of coaching, faith, and collaborative effort in achieving success.

In this episode of The Cyber Business Podcast, Matthew Connor interviews Rick Torrison, a success coach, author, and speaker, about overcoming limiting beliefs. Together, they delve into the often-overlooked origins of these self-limitations within company culture and leadership dynamics, highlighting the indispensable impact of coaching, faith, and collaborative effort in realizing goals.

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Dr. Torkil Færø is the author of The Pulse Cure, which provides insights on balancing stress and optimizing health. He is also a general practitioner, emergency physician, and documentary filmmaker. With over 25 years as a doctor focused on regaining control of physical health, Dr. Torkil has worked all over Norway and has provided tens of thousands of consultations.

In this episode… According to a McKinsey report, 40% of working professionals are on the verge of burnout. This significantly impacts health and impedes the ability to manage a business effectively. How can you change your perspective on stress to regain control of your health?

Revolutionary physician Dr. Torkil Færø maintains that stress manifests both mentally and physiologically. However, not all stress is damaging as it allows the heart to pump more blood throughout your body. Too much stress can cause inflammation and make you more vulnerable to diseases. By learning to control stress and not allowing it to intimidate you, you can avoid burnout and make more informed decisions. This involves taking care of your autonomic nervous system by recovering from stress through healthy, restorative sleep and proper nutrition.

Join Matthew Connor in today’s episode of The Cyber Business Podcast as he interviews Dr. Torkil Færø, the author of The Pulse Cure, about living a healthy lifestyle. Dr. Torkil describes the advantages of a cool body temperature, the most effective devices for monitoring health, and how to utilize and conserve energy.

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Jon Alwinson is a Senior Regional Sales Manager at Boston Scientific, which transforms lives through innovative medical technologies. For the past seven years, Jon has led his team in serving the health industry with high-in-class service. A consumer-focused leader in medical device sales, his extensive career includes experience in capital equipment, computer-assisted surgical equipment, endoscopes, pathology, and single-use medical devices. Jon credits his drive for success to impactful mentorship from entrepreneurs in his dad’s circle during his early years. In his book Relentless Sales, he combines over 15 years of industry knowledge, offering valuable insights to the next generation of sales professionals.

In this episode… Have you ever wondered why not all salespeople are successful in building relationships with their prospects? In the challenging world of sales, selling a product takes more than reading scripted lines. Can a relentless mindset be the game changer?

According to sales veteran Jon Alwinson, developing a relentless mentality can make a difference in reaching the highest levels of sales in your industry. He stresses the power of elite planning in navigating through the most complex sales conversations, aligning your product with customers’ goals. This entails pre-call planning that includes researching, identifying pain points, and demonstrating value. Building rapport and showing genuine curiosity helps you understand your prospects and tailor your approach accordingly. Reflecting on the impact of mentors in shaping his outlook on business and life, Jon emphasizes the role of mentorship in strengthening confidence and discovering opportunities. Cultivating a group of mentors can help aspiring sales professionals understand their identity and develop confidence, building their careers on resilience, optimism, empathy, and an unwavering drive to learn.

In this episode of The Cyber Business Podcast, Matthew Connor hosts Jon Alwinson, author and Regional Sales Manager at Boston Scientific, to discuss the relentless sales mindset. Jon shares insights from his book Relentless Sales, drawing on lessons from his past while offering actionable insights. He discusses the role of mentors, his journey into medical device sales, the importance of entrepreneurship education in colleges, and the lessons learned from his failed footwear venture.

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Jeanne Collins is the Founder of JerMar Designs, a full-service luxury interior design studio specializing in living spaces of sophistication, comfort, and style. Combining New England architecture with transitional styles, Jeanne creates designs that represent individuals and their lifestyles. With over 22 years of experience in sales, she incorporates her management and finance expertise into taking a unique approach to each project. Having transitioned to design at 50, Jeanne inspires others to find purpose and passion in their work through her book Two Feet In: Lessons From an All-In Life.

In this episode… Are you trying to create new, healthier habits for a balanced life? Then your environment should inspire you to set yourself up for success. Many studies have established the intrinsic connection between environment and mental health. What better way to enhance your well–being than by surrounding yourself with calmness, beauty, and positive energy?

Having achieved a balanced life through drastic changes in her lifestyle, Jeanne Collins stresses wellness design as a powerful tool in promoting mental and physical well-being. A well-designed space not only inspires positive emotions but can also provide a place of refuge. After two decades in sales, Jeanne found purpose and passion through interior design, helping others create uplifting and supportive spaces that go beyond aesthetics. By prioritizing the occupants’ needs and desires, designers can make an environment comfortable, calming, and conducive to positive interactions. This holistic approach to design mirrors the evolution of modern design, which balances aesthetics and functionality. From colors to the strategic arrangement of living spaces, Jeanne encourages thinking beyond trends while prioritizing the occupant’s individuality.

In this episode of The Cyber Business Podcast, Matthew Connor hosts Jeanne Collins, the Founder of JerMar Designs, to discuss the intersection of design and well-being. Jeanne shares strategies for maintaining a balanced lifestyle, her experiences as a luxury interior designer, and how to create spaces that foster calmness and wellness. She also discusses her entrepreneurship journey and the inspiration behind her book Two Feet In: Lessons From an All-In Life.

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Peter Kirsch is the Founder and Managing Partner of Blue Marlin Partners, an investment platform for family offices and high-net-worth individuals representing a variety of industry sectors. His extensive experience includes a decade-long tenure as the Chief of Staff for the Founder of America Online. Prior to his role at America Online, Peter held executive positions such as the CEO of the American Society of Landscape Architects and the President of Platformix. With a foundation built in PR and Marketing, Peter's career trajectory has been marked by a commitment to excellence and innovation. He is a proud graduate of Marquette University, where he laid the groundwork for his remarkable journey in finance, investment, and strategic leadership.

In this episode… Investing is a dynamic journey filled with both opportunities and challenges, where inherent risks balance the potential for financial growth. A reliable investment partner can significantly mitigate these risks while maximizing potential rewards. How might aligning with a strong investment partner enhance your own investment strategies and outcomes?

Investment specialist Peter Kirsch explains that investing is more than just gaining access to opportunities. You must become an integral part of the investment process. Blue Marlin Partners demonstrates this by having each investor own a stake in the company. A diverse portfolio reflects the varied interests of their investors, from cold storage facilities in Korea to iconic American franchises like Dunkin Donuts and Jersey Mike's. The success stories shared among investors highlight the value of collaborative decision-making and leveraging individual strengths for collective growth. To navigate the investment landscape effectively, shape your own investment journey while tapping into the collective wisdom of an experienced community.

In this episode of The Cyber Business Podcast, Matthew Connor hosts Peter Kirsch, the Founder and Managing Partner of Blue Marlin Partners, to discuss strategic investments and collaborative growth. Peter talks about Blue Marlin’s ideal investors, how they assess deals, and how he established the business.

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Steve Multer is the Chief Storytelling Officer for Steve Multer. Corporate Storytelling., where he is a renowned keynote speaker, executive presence trainer, and presentation coach with a global footprint spanning North America, Europe, and Asia. With a passion for corporate storytelling, Steve empowers executives, thought leaders, and sales teams to enhance their spoken content to communicate successfully.

For over two decades, he has collaborated with some of the world's most influential brands, including Cisco, Bayer, Siemens, Volvo, Sony, and Xerox, guiding them to convey their value propositions to the marketplace effectively. Steve's dynamic speaking style has captivated audiences at over 800 events, totaling more than 20,000 talks and reaching over 2 million customers, partners, and industry analysts. He is also the author of Nothing Gets Sold Until the Story Gets Told, which showcases his expertise in using storytelling to achieve professional success by developing effective marketing strategies.

In this episode… Have you considered using storytelling in your marketing strategy rather than bombarding consumers with sales pitches?

In his book Nothing Gets Sold Until the Story Gets Told, acclaimed keynote speaker and marketing expert Steve Multer offers a roadmap for harnessing the power of storytelling. He emphasizes the importance of putting people first, treating them as consumers and valued participants in a shared narrative. Through real-life examples and practical insights, Steve demonstrates how storytelling can breathe life into marketing campaigns and resonate with audiences on a deeper level. By weaving stories that evoke emotion, convey value, and foster connection, marketers can forge authentic relationships with their target demographic, driving engagement and loyalty.

In this episode of The Cyber Business podcast, Matthew Connor converses with Steve Multer, Chief Storytelling Officer for Steve Multer. Corporate Storytelling. Steve discusses his book, Nothing Gets Sold Until the Story Gets Told, a must-read for marketers, entrepreneurs, and anyone seeking to elevate their communication strategies. Steve highlights the inspiration for writing his book, the art of personalizing marketing through storytelling, and he unveils the three pillars of communication.

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Steven Pivnik is the Founder and CEO of AIP Advisory, a diverse network of professional advisors dedicated to client-centered planning principles and practices. He brings a wealth of experience garnered over 27 years as the Founder and CEO and, subsequently, Executive Chairman of The Binary Tree, an international technology company. Under his leadership, the company flourished to encompass 200 employees before achieving a successful exit. With AIP Advisory, Acresis, and the Inc. CEO Project, Steven leverages his global enterprise experience and past ventures to guide founders and leaders to success. In his recent book, Built to Finish, Steven shares insights from his experiences in triathlons, mountaineering, and ultramarathons, offering valuable lessons for long-term personal and professional success.

In this episode… In entrepreneurship, the journey from ideation to success is often likened to an endurance sport — a grueling yet rewarding endeavor that demands perseverance, resilience, and unwavering determination. How can you adopt and apply an endurance mindset to navigate a journey toward success?

The endurance mindset extends beyond physical challenges to encompass personal and career experiences. Veteran businessman Steven Pivnik's entrepreneurial journey exemplifies the necessity of perseverance, adaptability, and mental fortitude in overcoming business challenges. Self-doubt, a common adversary in sports and entrepreneurship, can be conquered by seeking guidance from mentors and peers. Just as athletes rely on coaches and fellow competitors for support, entrepreneurs can benefit from advisory groups and coaching services, which offer invaluable insights, mentorship, and networking opportunities crucial for growth.

In this engaging episode of The Cyber Business Podcast, Matthew Connor sits down with Steven Pivnik, Founder and CEO of AIP Advisory, to explore the parallels between entrepreneurship and endurance sports. Steven shares insights from his book, Built to Finish, revealing his inspiration behind participating in endurance sports and his remarkable journey from migrating from Ukraine to embracing entrepreneurship. Additionally, he offers valuable advice on overcoming self-doubt and achieving success in both personal and professional endeavors.

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Richard Weylman is a distinguished keynote speaker, Customer Experience Hall of Fame inductee, and an internationally acclaimed best-selling author. With nearly three decades of experience, he’s guided business owners and professionals worldwide on the path to proven business growth and success. Known for his unique ability to understand clients' needs and perspectives, Richard creates tailored strategies and tactics to enhance business performance in today's competitive marketplace. As a researcher, author, consultant, and serial entrepreneur, he delivers personalized and dynamic presentations that yield tangible outcomes and measurable results. Richard's upcoming book, 100 Proven Ways to Acquire and Keep Clients for Life: The Path to Permanent Business Success, exemplifies his commitment to sharing actionable insights for sustained business excellence.

In this episode… People today are not just buying the product or service you're selling — people are buying the experience they have with you and the relationship and emotional bond it fosters. In business, acquiring and retaining clients for life is the ultimate goal. What are effective strategies to achieve this feat?

One key aspect veteran businessman Richard Weylman emphasizes is the power of empathetic communication in elevating the client experience. To facilitate meaningful connections, Richard outlines four essential steps to create emotional bonds with clients. These steps include understanding clients' perspectives, demonstrating empathy, communicating effectively, and delivering personalized solutions tailored to their needs. By implementing these strategies, businesses can cultivate lifelong partnerships founded on trust and mutual understanding while acquiring new clients.

In the newest episode of The Cyber Business Podcast with Matthew Connor, Richard Weylman, keynote speaker, Hall of Fame inductee, and author, discusses effective strategies for acquiring and retaining clients for life. Richard dives into insights from his book, 100 Proven Ways to Acquire and Keep Clients for Life, outlines the four steps to foster emotional connections, and provides valuable sales and active listening techniques.

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Shiv Gaglani is the Co-founder and CEO of Osmosis, a leading medical education platform acquired by Elsevier. With a background in medicine and technology, Shiv has been at the forefront of revolutionizing medical education. He co-founded Osmosis to make learning more efficient and effective for healthcare professionals worldwide. Under his leadership, Osmosis has become a trusted resource for medical students, residents, and clinicians, offering comprehensive study tools, video lectures, and interactive content. Shiv is dedicated to leveraging technology to improve healthcare education and enhance patient care. Additionally, he's a prolific writer who has authored two educational books and contributed to renowned publications such as Forbes, Quartz, and the Annals of Internal Medicine.

In this episode… Osmosis, a leading medical education platform, emerged from a vision to revolutionize how students learn and retain information. From its inception to its growth into a prominent player in medical education, Osmosis has been a testament to one person’s entrepreneurial spirit and dedication to improving medical training.

Where entrepreneurship meets medical education, few individuals exemplify the fusion of these disciplines as Shiv Gaglani. His story embodies ambition, innovation, and a deep commitment to transforming medical learning. As Shiv navigates his dual roles as a company leader and a full-time medical student, he brings a unique perspective to both worlds. His daily experiences provide a firsthand understanding of the challenges faced by medical students and practitioners, informing Osmosis' ongoing efforts to innovate and improve medical education.

Join Matthew Connor on The Cyber Business Podcast as he hosts Shiv Gaglani, Co-founder and CEO of Osmosis from Elsevier, to discuss his entrepreneurial journey and commitment to medical education. Shiv shares insights into Osmosis' mission and founding story, explores alternative paths to traditional incubators, and offers his vision for the future of the medical field.

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Alan Schwartz is the President of iVenture Solutions, a leading provider of comprehensive IT services and solutions. With a deep-rooted passion for technology and innovation, Alan has played a pivotal role in driving iVenture Solutions' growth and success. Under his leadership, the company has established itself as a trusted partner for businesses seeking cutting-edge IT support and strategic guidance. Alan brings extensive experience and expertise in the IT industry, coupled with a relentless commitment to delivering exceptional service and value to clients. With a keen focus on driving organizational excellence and fostering client success, Alan continues to lead iVenture Solutions toward new heights of achievement and distinction in the ever-evolving technology landscape.

In this episode… As cyber threats continue to evolve, smaller companies are increasingly vulnerable to cyberattacks. How can micro enterprises lacking in resources combat sophisticated attacks?

Cybersecurity professional Alan Schwartz suggests these types of companies utilize the help of MSPs, which provide comprehensive cybersecurity services tailored to their needs. Companies like iVenture Solutions begin with a meticulous process of recruiting top-tier talent. By handpicking professionals with expertise in the latest security protocols and technologies, they ensure their clients receive the highest level of protection against cyber threats. In conjunction with innovative solutions, a client-centric approach, and transparent practices, iVenture commits to safeguarding its clients' digital assets and helping them thrive in an increasingly interconnected world.

In the latest episode of The Cyber Business Podcast, Matthew Connor sits down with Alan Schwartz, President of iVenture Solutions, to explore how MSP services can benefit smaller companies. Alan delves into iVenture Solutions’ inception, highlights cybersecurity trends, and underscores the significance of nurturing client relationships.

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Everett O’Keefe is an international best-selling author and the Founder and CEO of Ignite Press, a leading hybrid publishing company helping entrepreneurs, business professionals, speakers, and medical professionals become best-selling authors. With a proven track record of success, Everett has penned six Amazon #1 best-selling books and helped launch over 45 best-selling books for clients. He speaks nationally on the power of publishing and is recognized with awards such as the Publish and Profit Award for Excellence in Publishing and the Make Market & Launch It Award for Product Creation.

In this episode… Crafting a book is a significant accomplishment, yet publishing it holds even greater potential for business success. How might professionals harness their published works as marketing tools to distinguish themselves from competitors?

Business leader and author Everett O’Keefe asserts that the power of publishing a book lies in its ability to propel business growth, establish authority, and foster meaningful connections with clients and prospects. By authoring a book, entrepreneurs and professionals can establish themselves as credible authorities in their respective fields, enhancing their reputation and influence within their industries. Moreover, a published book serves as a powerful marketing tool, allowing businesses to reach new audiences and expand their market reach. By utilizing the influence of books, businesses can effectively differentiate themselves from competitors, solidify their brand identity, and cultivate stronger relationships with their target audience.

In the latest episode of The Cyber Business Podcast, Matthew Connor chats with Everett O’Keefe, author, Founder, and CEO of Ignite Press, about the power of publishing books to leverage business growth. Everett discusses the services Ignite Press provides, the benefits of publishing a book, and how to approach launching books on Amazon.

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Aaron Davis is the CEO of AMD Enterprises, a multi-brand conglomerate that’s amassed over 30 businesses serving the real estate, title, and mortgage industry. Influenced by his mother's small business, Aaron's entrepreneurial spirit guided him to create a thriving enterprise. With a focus on real estate, he has supported numerous companies, spanning tech services, digital closing, centralized operations, commercial real estate, and full-service title agencies. Beyond his professional endeavors, Aaron actively engages in philanthropy and is a dedicated member of YPO, a global network fostering learning and support among chief executives.

In this episode… Adopting centralized processes and platforms has emerged as a transformative strategy in the business realm, revolutionizing how organizations operate. This approach consolidates critical elements encompassing operations, management, and information into a unified system. How can centralizing essential functions elevate business efficiency?

With a background as the CEO of 17 companies, Aaron Davis explains the primary goal of implementing centralized processes and platforms is to transform business operations holistically. Consolidating various aspects into a cohesive system promises improved coordination, reduced redundancies, and a marked enhancement in overall business performance. As companies chart their course through the intricate terrain of contemporary business, integrating centralized processes becomes a beacon for those seeking to optimize workflow, promote collaboration, and stay ahead in today's competitive environment.

In this episode of The Cyber Business Podcast, Matthew Connor chats with Aaron Davis, CEO of AMD Enterprises, about centralized processes for businesses. Aaron shares the cornerstone of his success, explains the Harvard OPM program and how it influenced his business acumen, and how leveraging technology can streamline operations and maximize ROI.

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Eric Brotman is the CEO of BFG Financial Advisors and brings three decades of expertise in multigenerational financial planning to the fore. As a Registered Representative and Investment Advisor at Kestra Advisory Services, he further extends his portfolio management and financial planning proficiency. Committed to financial literacy, Eric serves on the Business Advisory Council for Comptroller Peter Franchot in Maryland and the Advisory Board for Females & Finance. His noteworthy achievements include the 2020 release of his award-winning third book, Don’t Retire... Graduate! and hosting a podcast by the same name. Sharing his insights and promoting financial awareness, Eric is a sought-after speaker for seminars, workshops, and industry events and a regular contributor to Forbes.

In this episode… Retirement planning is not merely a financial endeavor but a holistic journey encompassing various aspects of life. What essential elements should you consider when planning for retirement?

Seasoned financial advisor Eric Brotman discloses myths that retirees often encounter surrounding financial planning. In essence, retirement planning involves finding purpose, fostering professional connections, and understanding industry dynamics. Eric advises people to discover the value of building a network of professionals while working in your field. Through collaboration, people can leverage connections to fuel business growth, even in retirement.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Eric Brotman, CEO of BFG Financial Advisors, to discuss retirement planning. Eric shares his commitment to helping people with their financial endeavors, explores how to discover purpose post-work life, the advantages of building networks, and dispels myths surrounding financial planning.

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Dr. David L. Schreiner, PhD, is the President and CEO of Katherine Shaw Bethea Hospital, an 80-bed acute care community hospital in Illinois. Dr. Schreiner brings over 30 years of healthcare experience and has served on national boards focusing on strengthening rural hospitals. In addition to his duties at KSB, he serves as an adjunct faculty member at the University of St. Francis and is the Clinical Assistant Professor at The University of Illinois College of Medicine. Dr. Schreiner’s first book, Be The Best Part of Their Day, was released On January 16, 2024, and shares valuable insights for communicating and leading with integrity, empathy, and purpose.

In this episode… Appreciative inquiry (AI) is a positive approach to growing as a leader and developing positive organizational changes. It focuses on identifying and building on people's and organizations' strengths, assets, and possibilities. How can leaders use AI to create healthy work environments?

With over three decades in the healthcare space, Dr. David L. Schreiner explains that the AI approach encourages leaders to focus on the positive, fostering a culture of appreciation and growth within a thriving workplace. A key aspect of this philosophy is leading with a “being” mindset to unravel strategies for personally engaging and connecting with employees. This method also emphasizes the impact of authentic leadership that transcends a mere “fixer” mentality. Dr. Schreiner also addresses the challenges of transitioning from a mission statement to actively embodying company values. AI outlines practical steps to bridge gaps, ensuring the values highlighted in the mission become integral to the organizational culture. Dr. Schreiner concludes the conversation by examining leading with gratitude. Understanding the power of appreciating and acknowledging the contributions of others can be a catalyst for positive change and organizational success.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Dr. David L. Schreiner, PhD, President and CEO of Katherine Shaw Bethea Hospital, to discuss his book, Be The Best Part of Their Day. Dr. Schreiner reflects on his inspiration for writing the book, defines “appreciative inquiry,” explains the importance of engaging and connecting with your employees, and shares his hiring best practices.

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Luke Komiskey is the Founder and CEO of DataDrive, a consulting firm specializing in managed analytic services. With over a decade of experience, Luke has played a pivotal role in making data analytics more accessible to various businesses. Under his leadership, DataDrive has evolved into a global team of professionals, supporting over 150 organizations, including healthcare, public education, manufacturing, and software. Luke’s approach emphasizes transforming data into actionable insights, aiding organizations in making faster and more informed decisions. His passion for simplifying complex data challenges has been central to DataDrive’s mission of fostering a data-informed society.

In this episode… Operating a service-based business can be stressful. If you are an emerging entrepreneur in this niche field, one of your concerns may be acquiring clients. So what are some helpful business growth strategies?

Business owner Luke Komiskey discloses emerging business owners must proactively pursue clientele. Luke found that reaching out to his immediate network, who were familiar with his skills and abilities, using well-crafted emails was useful. His business has also benefited from nontraditional marketing, such as vendor partnerships, organic SEO searches, and LinkedIn posts. Vendor partnerships offer expertise and specializations, efficient productivity, and flexibility. Additionally, Luke explains that writing compelling articles, blogs, and LinkedIn posts articulates strengths and drives traffic to your website.

In this episode of The Cyber Business Podcast, Matthew Connor talks to Luke Komiskey, Founder and CEO of DataDrive, about starting a new business. Luke shares his founder’s story, strategies for gaining new clients, and offers insights on marketing and growing a business.

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Brent Pohlman is an author and the Owner and CEO of Midwest Laboratories, an innovative full-scale analytical laboratory providing analysis for an array of industries, including agriculture, environment, animal feed, food and beverage, and fuels. Brent’s leadership journey ignited his passion to teach others how to lead effectively. After discovering his path, working in education and the corporate world, Brent rejoined Midwest Laboratories, a company his father founded in 1975. He leads by faith to coach people and attributes his success to focusing on people, processes, and technology. In May 2023, Brent released his first book, Leaders Look Within, a memoir documenting his personal growth and the significance of self-reflection.

In this episode… When confronted with a barrage of demands, deadlines, projects, and obligations, it is easy to neglect your personal needs. However, it is nearly impossible to be an effective leader if you’re constantly running on empty. How can you incorporate self-care into daily routines to elevate your leadership game?

Business leader and leadership coach Brent Pohlman explains that healthier self-care can be achieved by focusing on personal care, a daily routine, and ideation. To create a personal care routine, measure and track your progress to set realistic goals and stay on track. This also allows you to be accountable for exercising, eating well, and forming healthy sleeping habits. A well-planned morning routine can mean the difference between a productive day and wasted time. When you take command of your schedule, you have more control over how you present yourself to your employees and clients, regardless of the obstacles that may come your way. It can be difficult to calm your mind and heart in a world of distractions, but it’s essential to be centered to maximize your leadership potential. Brent recommends meditation or prayer as a boost of empowerment to enhance your A game.

Join Matthew Connor in this episode of The Cyber Business Podcast, where he’s joined by Brent Pohlman, author and Owner and CEO of Midwest Laboratories. Together, the two discuss Brent’s book Leaders Look Within, how to lead effectively, and the mission of Midwest Laboratories.

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Jack Skeels is the Founder and CEO of AgencyAgile, an organization that assists clients in creating a more collaborative, empowered, and inclusive workplace culture that brings out the best in teams. He has over a decade of experience working with agencies, digital shops, consultancies, and other project-driven organizations, driving them to achieve higher profits through productivity. Leveraging his background in finance, entrepreneurship, industrial engineering, and computer science, he delivers customized solutions that address the most endemic problems in the business world.

As the author of Unmanaged: Master the Magic of Creating Empowered and Happy Organizations, he synthesizes 50-plus years of behavioral and cognitive research insights with AgencyAgile's work with over 200 clients. In addition, Jack is a two-time Inc. 500 award winner.

In this episode… In today's complex work environment, effective management plays a crucial role in facilitating team productivity. However, managers may sometimes inadvertently become an impediment to team performance. Leaders can help achieve the organization's goals and objectives by cultivating a high-performance team culture. So how can managers become positive forces within their businesses?

As a former executive, award-winning entrepreneur, and think-tank management scientist, Jack Skeels understands effective management techniques. Today, the way leaders manage is outdated and often carries negative connotations. In addition to finding excessive meetings and communications impede productivity, Jack notes that managers often burden themselves unnecessarily. To address this, he recommends giving workers more autonomy and utilizing their skills and talents to perform their daily tasks. Managers should only intervene when unsolvable problems arise, allowing employees to work more independently and effectively.

In this episode of The Cyber Business Podcast, Matthew Connor chats with Jack Skeels, Founder and CEO of AgencyAgile, about his book Unmanaged: Master the Magic of Creating Empowered and Happy Organizations. Jack reveals more of his research findings to explain the manager tax and how it impedes productivity, discusses how project management is misunderstood, and the inspiration behind founding AgencyAgile.

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Kyle McDowell is the Founder of Kyle McDowell Inc. and a former corporate executive of three Fortune 10 firms turned best-selling author, speaker, and leadership expert. With nearly three decades of experience, Kyle is widely known for his inspiring approaches to leadership, transforming bosses into leaders, and reshaping corporate cultures. In his best-selling book Begin With WE, Kyle shares 10 guiding principles necessary to build and sustain a culture of excellence. Today, he is regularly invited to speak at various events and has been featured in major publications such as The Wall Street Journal, Forbes, Entrepreneur, and Inc.

In this episode… Corporate America continues to encourage its employees to strive for excellence and success, but achieving greatness often requires a collaborative team effort. However, many individuals prefer to be recognized for their personal achievements rather than focusing on the collective success of the team. How can leaders encourage employees to value teamwork and collaboration over personal gains?

Seasoned executive leader Kyle McDowell has discovered through his various experiences that people want to be led with authenticity and transparency and be recognized for their contribution to making an impact. To offer his insights into creating and sustaining a culture of excellence, he created the 10 WEs, a set of principles prioritizing a WE culture at the center of a company's success. In this eye-opening discussion, Kyle expounds on some of his favorite principles, including WE always do the right thing, WE challenge each other, and WE embrace challenges. Above all, WE say what we will do and follow through. Kyle emphasizes that failing to hold yourself and your team accountable creates a culture of distrust, which goes against the second principle of WE lead by example.

Join Matthew Connor in this episode of The Cyber Business Podcast, where Kyle McDowell, Founder of Kyle McDowell Inc., discusses his book, Begin With WE. Kyle reflects on his inspiration for writing the book, explains a few of his revered principles, and shares his passion for leadership coaching.

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Kelly Mackin is the Co-founder and CEO of Motives Met, a first-of-its-kind platform empowering people to create their optimum work life, work relationships, and workplace. She is also the author of the upcoming book Work Life Well-Lived. Kelly affirms that the well-being of the workforce and an understanding of what stimulates people are key to a thriving work culture. Her research-backed Motives Circumplex™ framework reveals the 28 human needs that drive well-being at work. Additionally, as a certified coach, cognitive behavioral therapy practitioner, and meditation teacher, Kelly uses mindfulness practices to enhance the quality of life for her clients.

In this episode… About one-third of our lives are spent working. To achieve optimal productivity and ensure employee satisfaction, companies must prioritize investing in resources and strategies to create a healthy work environment.

Kelly Mackin, a cognitive behavioral therapy practitioner and a quantitative researcher of human behavior, learned firsthand the impact of work overload on her mental, physical, and emotional welfare. The experience led her on a journey to improve her well-being. Through her research, she uncovered the 28 human needs that promote work prosperity and tranquility, including autonomy, passion, purpose, and belonging. Kelly’s study also helped her realize that what stimulates one person may not invigorate another. To help individuals understand their own human needs, Kelly’s team designed an online assessment that generates an individual’s top-five motives that drive them to flourish in the workplace.

In this episode of The Cyber Business Podcast, Matthew Connor sits down with Kelly Mackin, Co-founder and CEO of Motives Met, to discuss workplace well-being. Kelly discusses Motives Met and its mission, the 28 human needs that drive workplace well-being, and how to personalize the work culture for employee satisfaction. Additionally, Kelly provides a sneak peek at her upcoming book, Work Life Well-Lived, which will be released in April 2024.

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Dr. Heather Penny is a leadership coach, trusted advisor, celebrated teacher, and engaging speaker and author. She encourages people to step into their best life by helping them recognize their unique strengths. As a professional coach, Dr. Penny helps her clients engage purposefully in their lives and the relationships they value by drawing out their natural strengths. Through the coaching process, she guides her clients to clarity, confidence, and courage. Dr. Penny is a skilled global consultant with an MA in educational leadership and a PhD in human services.

In this episode… The prevalence of mental health issues is on the rise, with people experiencing higher levels of depression and anxiety. The crippling effect of these problems prevents many people from realizing their life’s purpose. What are some effective methods that can help people overcome their fears?

In her research, Dr. Heather Penny revealed that high achievers actively employ coping mechanisms to focus on the positive aspects of their lives. Based on that knowledge, she developed strategies to assist people in overcoming the low points in their lives and unlock their full potential. Dr. Penny explains that once people can identify the source of their adverse feelings, they can use them to gain clarity, confidence, and courage. To achieve clarity, it’s essential to dismiss the negative beliefs that obscure the truth. Once clarity is achieved, Dr. Penny claims it becomes easier to adjust their mindset, giving them the confidence and courage to pursue their true purpose.

In this episode of The Cyber Business Podcast, Matthew Connor sits down with Dr. Heather Penny, leadership coach, advisor, speaker, and author, to share strategies for living the life you’re made for. Dr. Penny discusses the common reasons why people experience mental health fatigue, how to manage fear and overcome false beliefs, and how to discover your true life’s purpose.

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Terry Kim is the Founder and CEO of NGT Academy — an online IT training program — and the NexGenT and the Zero to Engineer training framework methodologies. Terry is committed to reviving high-tech education and making it more accessible. His military and job experience has enabled him to train thousands of engineers for the US Air Force. Before founding NGT, Terry applied his talents at Cisco Systems and Arista Networks as a Systems Engineer. In September, Terry published Zero to Engineer: A Story of the American Dream, a memoir and roadmap based on his transformative journey from high school dropout to engineer to tech CEO.

In this episode… There is a common trend in the technology workforce: job seekers have the required education but need hands-on experience. How can the gap be bridged so we better prepare aspiring IT professionals for the real world?

Terry Kim, who received on-the-job IT training in the Air Force, has mentored and propelled many people’s careers using the necessary tools, frameworks, and strategies. Terry realized there was a better way of educating people without exorbitant tuition, which led him to found NGT Academy. Terry shares that IT is an in-demand career with nearly 600,000 cybersecurity jobs available, but there needs to be more qualified candidates. He also explains that IT careers expand beyond coding and software programming. NGT Academy offers various courses focused on technical training, including network engineering, cybersecurity, DevOps, and data science. Beyond skills training, NGT helps students transition into their careers through resume preparation, personal branding, networking, and employer matching.

In this episode of The Cyber Business Podcast with Matthew Connor, Terry Kim, Founder and CEO of NGT Academy, joins the show. Terry discusses the inspiration behind Zero to Engineer: A Story of the American Dream, how NGT Academy prepares its students for a career in IT, and NGT Academy’s certification and job placement programs.

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Ran Geva is the Co-founder and CEO of Webz.io, the leading provider of machine-defined web data. With Webz.io's data, enterprises, developers, and analysts can unlock the raw potential of its data and use it to make informed decisions. He is responsible for the company's vision, strategy, and technology and leverages his online and digital marketing skills to grow the company’s customer base and revenue. Ran is a serial entrepreneur who founded several companies, including Buzzilla, a top web monitoring and analysis company in Israel. He is also a member of the Entrepreneurs’ Organization, where he connects and collaborates with other successful entrepreneurs.

In this episode… Unlike Google, dark web search engines are not indexed, making them highly private and anonymous. This also creates a challenge for authorities to cease criminal activities or track cybercriminals. So what risks does the dark web pose to businesses?

Cyber thieves use the dark web to buy and sell personal data, such as login credentials, credit card numbers, and other sensitive information. Once they receive this information, it can be used for crimes, including theft and fraud, damaging a company's reputation. Ran Geva, a web data expert, explains that machine-defined web data companies like Webz.io can help protect companies with vulnerable online servers. These companies collect and index data from multiple sources, including blogs, message boards, and e-commerce sites. Analysts then structure web data to make it less anonymous and more accessible to classify page content. This helps companies identify and mitigate potential risks.

Join Matthew Connor on today’s episode of The Cyber Business Podcast, where he welcomes Ran Geva, Co-founder and CEO of Webz.io, to talk about dark web risk mitigation. Ran discusses the services Webz.io provides, the applications implemented once dark web data is collected and indexed, and how analysts leverage AI to monitor and analyze dark web data.

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Nick Hutchison is the Founder of BookThinkers, a mission-driven book marketing agency committed to promoting authors to their target audience through video production, book reviews, and podcasts. Within seven years, Nick has scaled BookThinkers to a seven-figure brand. His podcast, BookThinkers: Life-Changing Books, garners over 1 million monthly listeners and is a top 2% global show featuring interviews with renowned authors such as Grant Cardone, Lewis Howes, and Alex Hormozi. Nick dedicates himself to helping readers execute their learned information, which inspired him to write his first book, Rise of the Reader.

In this episode… Where would you be today if you had applied everything you learned from the books you’ve read in the last 10 years? The secrets to success are readily available in books, so how can you effectively implement the lessons?

Avid self-development book reader and entrepreneur Nick Hutchison explains that individuals read an abundance of quality information, but taking action is what most don’t do. The results come to fruition only after applying the instruction or practice. Nick suggests taking notes — however, you should avoid multitasking. First, determine your intention for reading the book, but remember that stopping to take notes while reading interrupts the flow of comprehension. However, it’s wise to circle the page number, dog-ear the pages, or highlight passages. After completing the book, refer to those pages, reflect on the messages, and write down five to 10 takeaways before committing to action. You can download an activity tracker on your phone, join an accountability group, or do both to ensure accountability.

In this episode of The Cyber Business Podcast, Matthew Connor once again welcomes Nick Hutchison, Founder of BookThinkers, to discuss his book Rise of the Reader. Nick shares strategies for efficient note-taking, post-reading actionable steps, and applying the lessons you learned for self-growth.

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Marina Byezhanova is the Co-founder of Brand of a Leader, a personal branding agency for entrepreneurs and executives rooted in thought leadership. As an entrepreneur, global speaker, show host, and personal branding expert, Marina has been quoted and referenced in various publications, including Inc.com, Forbes.com, Yahoo News, Financial Post, Fast Company, and Success Magazine. Her mission is to inspire entrepreneurs to speak up, stand out, and be radically authentic through the power of building their personal brands. She’s a tenured member of the Entrepreneurs’ Organization, serving as the Global Learning Ambassador of the Global Speakers Academy.

In this episode… Professor Sergey Gorbatov defines a personal brand as an individual’s characteristics rendered into a narrative and imagery to establish a competitive edge. In other words, a personal brand is a way to differentiate yourself from the competition and make yourself stand out. How is a personal brand constructed?

When building a personal brand rooted in thought leadership, it’s essential to identify your unique strengths and talents. According to branding expert Marina Byezhanova, LinkedIn is the leading platform to scale visibility, brand awareness, and top of mind. Posting at least two to three times per week is essential, accelerating the algorithm and boosting your page to the top of the feed. Marina also advises writing authentic content with substance that is 200 words or less. In terms of imagery, Marina recommends using still images, as videos do not perform well on LinkedIn.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Marina Byezhanova, Co-founder of Brand of a Leader, to talk about brand building and its benefits. Marina explains a thought leader’s attributes, how to build a personal brand, the Brand of a Leader’s ideal client, and branding beyond social media platforms.

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Michael Roth is the Founder and CEO of Evo Security, an Austin-based identity and access management solutions company that protects managed service providers and their customers from cyberattacks. Michael has over 17 years of experience in engineering, private equity, software, strategy, and business development. Before founding Evo, he offered his talents at Encana Corporation & Cinco Resources as the Engineering Manager and Staff Engineer and also at Eighty Three Capital as the Managing Director.

In this episode… In the past, cybercriminals primarily targeted large conglomerates. However, with the rise in security breaches, it is evident that many hackers now aim to attack as many companies as possible, setting their sights on small and medium-sized businesses. What steps can SMBs take to protect their data better?

Michael Roth, an identity and access management solutions expert for managed service providers, understands that cybercriminals primarily target small and medium-sized businesses. These businesses are easy targets because they often have limited resources, weaker defenses, and are more likely to pay ransomware attackers. For this reason, he cautions small MSPs to avoid using SMS authentication. SMS is vulnerable to SIM jacking, which deceives the user and makes it easier for a hacker to take control of a person's phone. Although Michael is a proponent of passkeys because they provide a better user experience, many disadvantages are associated with the system, such as high costs, syncing functionality, and the involvement of third-party vendors. Security Assertion Markup Language (SAML) is a more reliable platform that avoids the need for multifactor authentication.

In this episode of The Cyber Business Podcast with Matthew Connor, Michael Roth, Founder and CEO of Evo Security, shares how IAMs help MSPs. Michael discusses Evo Security and the services they offer, the difference between Evo and Duo, and Evo’s role in the future of security.

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Serena Mastin is the Founder and President of Pulse Marketing, an award-winning boutique marketing and advertising agency dedicated to impacting brand exposure, sales, and revenue to achieve results for unique organizations. Serena has over 20 years of experience in the marketing industry and progressively climbed the corporate ladder before founding Pulse Marketing. She is also the published author of Exposed: You Can’t Heal When You Hide, a memoir sharing her healing journey. In her book, Serena reveals the traumatic obstacles she overcame, including abuse, assault, homelessness, and addiction, before finding her true purpose.

In this episode… Experiencing abuse, addiction, and homelessness makes it difficult to survive as an adult. But for a minor, these experiences leave lasting scars. How does a survivor of this type of pain build a rewarding life?

Business leader Serena Mastin confides that her mind and body protected her during dissociation shortly after being rescued from childhood trauma. However, as she grew older, the memories resurfaced, triggering episodes of PTSD, anxiety, depression, and eating disorders. Fortunately, she was able to address these challenges through counseling. While everyone who has experienced suffering and anguish copes differently, Serena refused to let her circumstances define her. She adopted a survivor's mentality and let her challenges motivate her to succeed. Serena eventually built a thriving career in the corporate world before starting her own business. Despite her many accomplishments, she faced new obstacles, but her past hardships gave her the strength to persevere and rebuild, which she reveals in her memoir.

In this episode of The Cyber Business Podcast with Matthew Connor, Serena Mastin, Owner and President of Pulse Marketing, discusses how past trauma motivated her warrior spirit. Serena shares the inspiration for writing Exposed: You Can’t Heal When You Hide, surviving trauma and healing through vulnerability, rebuilding after facing new obstacles, and having to ask for help as a business leader.

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JB Benjamin is the Founder and CEO of Djinn Technologies, a volumetrics-as-a-service (VaaS) platform providing easy access to a diverse range of volumetric sensors capable of real-time streaming, capturing, and playback of point-cloud data. JB is also the Founder and CEO of Kryotech, a London-based app development company. A seasoned technology and cybersecurity professional, JB has lent his technical acumen to REAP Technologies, Siemens, Jefferson Sage, and BLK Management and Productions.

In this episode… As technology evolves, visionaries constantly explore how it can improve society. With modern advancements in artificial intelligence, virtual reality, quantum computing, the metaverse, and Web3, what other innovations can we expect?

Vox Messenger — the brainchild of developer and cybersecurity expert JB Benjamin — is a video chat messenger more secure than WhatsApp and Zoom due to its quantum encryption. Once integrated with Vox Crypto, it becomes the safest crypto wallet and can be programmed using a smart contract. Its design allows businesses to communicate with customers across all platforms without using multiple accounts. Vox Crypto also partnered with Wallet Guard, which detects crypto scams and phishing wallets. Beyond protecting individuals’ finances, Vox Messenger has the potential to save lives using Angel Eyes — a wearable software device granting loved ones access to tracking and messaging data upon approval.

In this episode of The Cyber Business Podcast with Matthew Connor, JB Benjamin, Founder and CEO of Djinn Technologies, shares his latest technology innovations. JB explains what Vox Messenger and Vox Crypto accomplish and how they can benefit users. He also expounds on Angel Eyes — cutting-edge robotics capable of saving lives in real-time.

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Ken Rusk is the President of Rusk Industries and the Founder of the Comfort Peace Freedom Foundation, a nonprofit organization representing various veteran groups. Ken is the best-selling author of Blue-Collar Cash, and an entrepreneur with several businesses and multiple income streams — despite never attending college. As a blue-collar advocate, he mentors and coaches young individuals in goal setting, life visualization, and career and financial planning. Ken is passionate about helping people achieve their dreams, regardless of their personal and educational history.

In this episode… Successful entrepreneurs and multimillionaires like Steve Jobs, Bill Gates, and Elon Musk are considered visionaries — people with a strong vision for the future. But in reality, we can all visualize the type of career and life we want. But what does that look like?

Visualization starts with the right mindset. But, as business leader Ken Rusk warns, many people fall victim to an if-then attitude, a mentality that demands perfect conditions. That’s why learning to set clear, actionable goals is imperative. It’s also why Ken penned Blue-Collar Cash — a self-help book meant for readers to implement his advice, methods, and tactics. In addition to the book, Ken offers a self-paced course designed to help individuals envision, plan, and achieve their dreams.

In this episode of The Cyber Business Podcast with Matthew Connor, Ken Rusk, President of Rusk Industries and Founder of Comfort Peace Freedom Foundation, discusses his book Blue-Collar Cash: Love Your Work, Secure Your Future, and Find Happiness for Life. Ken shares the science behind visualization, the importance of setting clear goals, and how to take action.

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Nick Hutchison is the Founder of BookThinkers, a mission-driven book marketing agency committed to promoting authors to their target audience through video production, book reviews, and podcasts. Within seven years, Nick has scaled BookThinkers to a seven-figure brand. His podcast, BookThinkers: Life-Changing Books, garners over 1 million monthly listeners and is a top 2% global show featuring interviews with renowned authors such as Grant Cardone, Lewis Howes, and Alex Hormozi. Nick dedicates himself to helping readers execute the information they have learned, which inspired him to write Rise of the Reader, set to release on November 1, 2023.

In this episode… Social media, for some, is a means of escape to decompress from daily stressors. However, companies utilize social media as a valuable tool for attracting potential customers. So, how can businesses build an online community to promote brand awareness?

Nick Hutchison advises entrepreneurs to refrain from uploading numerous posts and expecting followers to come. Instead, he recommends implementing strategies such as providing valuable content followed by a call to action, documenting your day-to-day life, getting personal, and executing the $1.80 plan. Sharing behind-the-scenes footage of your business, employees, and customers establishes trust, while exhibiting your personality creates an emotional connection with your target audience. The $1.80 strategy involves leaving thoughtful comments or feedback — or your two cents — 90 times daily. This is an effective method to convert relationships into customers. Building a loyal social media following takes time and effort. But, through consistent posting and tenacity, you will eventually see results.

In today’s episode of The Cyber Business Podcast, Matthew Connor welcomes Nick Hutchison, Founder of BookThinkers, to share insight into starting a business. Nick discusses strategies for growing a social media following, scaling a side hustle into a successful business, and hiring and delegating responsibilities. Plus, Nick talks about his book, Rise of the Reader: Strategies for Mastering Your Reading Habits and Applying What You Learn, and how to retain and apply information learned through reading.

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Joe Kaiser is the Managing Director at Mercato Partners, a private equity firm investing in various industries, including food, beverage, and technology. Before joining Mercato, Joe served as the Director of Capital Markets at Vivint Solar, where he led the financing of a project in excess of $1 billion. Besides a career in investment banking, he’s also had a variety of operating and entrepreneurial ventures in launching and building several technology startups and revitalizing manufacturing companies. Additionally, Joe sits on several boards, including MNTN, Kalderos, SUMMERSALT, Beam Dental, Klover, and Paytient. Joe is also a mentor at Ad Astra Ventures, a seed investor equipping and funding female-led startups and founders.

In this episode… While entrepreneurs and founders seek venture capitalists to fund their startups, certain disadvantages are associated with working with VCs. As equity partners in a business, owners forfeit some control over their vision. Additionally, some VCs have misaligned values — pressuring their clients to take unnecessary risks — or show complete disregard for their clients' best interests. How can founders work with investors without fearing losing out on a dream?

Before an equity partner considers investing in a company, the founder must demonstrate absolute growth through net retention, high repurchase, and profitable unit economics. In return, benefactors should be able to establish a comfortable working relationship with their stakeholders. Joe Kaiser, a seasoned equity investor, advises all founders to spend time with their potential capitalists to assess the dynamic of the working relationship. VCs should understand, support, and value a client's business mission, as well as be able to collaborate with them equally. While working with financiers could save them from bootstrapping their business, they should be prepared to terminate a distressed partnership.

Join Matthew Connor in this episode of The Cyber Business Podcast, as he interviews Joe Kaiser, Managing Director at Mercato Partners, about the process of funding startups. Joe shares why Mercato Partners prefer to work with Midwestern startups, the criteria to consider if accepting an investment, and why founders should choose investors strategically.

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Elise Holtzman is the Founder and CEO of The Lawyer’s Edge, a boutique firm providing professional development services to attorneys and legal organizations, including private law firms, in-house legal departments, and nonprofit associations. As the founder, she coaches lawyers on how to acquire and retain clients, as well as how to communicate effectively. Elise’s 14 years of experience as an attorney has equipped her to speak and write on business development and career acceleration. She is also the host of The Lawyer’s Edge Podcast, a resource for industry professionals looking to scale their businesses. Before founding the firm, Elise practiced law with commercial real estate firms Fried Frank and Morgan Lewis.

In this episode… Lawyers are highly skilled professionals who provide essential services, yet society has a skewed perception of the industry. Despite unfavorable labels such as shrewd, sharks, liars, and arrogant, most lawyers are introverts with a strong work ethic. Still, law firms implore their associates to bring in new business. So how does a shy, inexperienced counselor promote themselves and their firm?

According to experienced attorney Elise Holtzman, law schools’ inadequacy to teach pertinent business skills puts law graduates at a disadvantage. She recommends junior lawyers attend business development training to learn how to build relationships, become visible experts, and focus on the three pillars of business development: thoughts, time, and team. By design, business development helps inexperienced counselors overcome challenges, advance their careers, and stimulate business.

Today’s episode of The Cyber Business Podcast features Elise Holtzman, Founder and CEO of The Lawyer’s Edge. Matthew Connor invites Elise to educate legal professionals on the importance of business development. Elise explains why lawyers need training in business acumen, the challenges new lawyers face, the three pillars of business development, and the Ignite Women’s Business Development Accelerator.

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Carlo Cisco is the Founder and CEO of SELECT, a next-generation black card, concierge, and membership community offering access to savings, perks, and exclusive events. SELECT currently enrolls over 20,000 members and partners with pinnacle restaurants, nightlife venues, and premier global brands, such as BMW, IHG, Tumi, Priceline, and Hawaiian Airlines. Carlo is a serial entrepreneur who’s launched several businesses, including Velvet Rope Productions, FoodFan, and Global Internet Entrepreneurs & Investors. He is an active member of the Young Entrepreneurs Council (YEC), an elite organization for business owners, and the Forbes Finance Council, an exclusive group for financial industry executives. A thought leader in entrepreneurship, business, and marketing, Carlo is often a featured expert in Forbes, Fox Business, Entrepreneur Magazine, Yahoo!, and WSJ.

In this episode… Black card memberships are reserved for high-income individuals and provide discounts, cash back, and access to exclusive events. With various prestigious card communities circulating worldwide, how does SELECT set itself apart?

According to Carlo Cisco, a leader in the financial services industry, SELECT is a private membership community connecting its select members with curated perks. It partners with first-class associations across lifestyle, travel, dining, and nightlife for a VIP experience. Its membership benefits include priority access to exclusive events like rooftop soirées, gallery openings, menu tastings, and galas. Other perks include up to 60% off your dining bill, discounts on luxury brands such as Lexus and BMW, and complimentary cocktails, desserts, and small dishes. With the download of an app, SELECT also provides a concierge service staffed with locals who socialize in the cities in which they operate.

In this episode of The Cyber Business Podcast, Matthew Connor interviews Carlo Cisco, Founder and CEO of SELECT, about the membership community and the services it provides. Carlo discusses his introduction to financial services, the evolution of SELECT, acquiring customers and investors, and the launch of the SELECT credit card.

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Nick Wolf is the Director of Partner Acquisition at Evo Security, a consolidated Identity and Access Management (IAM) platform for managed service providers (MSP). Nick has experience growing channel partnerships for MSP-focused vendors. Before joining Evo, he was a Strategic Advisor at Cynet Security and Armor Cloud Security. It was at Datto, Inc., where he honed his skills in IT, climbing the ladder from a sales intern to Senior Territory Executive, onboarding over 750 MSPs. While at Datto, the company recognized him as the top global sales representative in 2018 and 2019.

In this episode… Identity Access Management (IAM) is a framework for managing access to digital resources, helping organizations control who has access to what, when, and how. As a structure, IAM protects physical and digital assets and is flexible enough to be implemented in various ways.

Nick Wolf, a security expert, explains IAM is important because it helps protect against data breaches and security incidents. By implementing IAM, Nick ensures his clients that only authorized users have access to their information and only granted for approved purposes. The most common authorization methods include user authentication, user authorization, access control, and auditing. In the case of authentication and authorization, a verified individual must permit granting access to a user. Access control involves controlling how employees use company property, such as restricting entry to specific times or locations. While auditing tracks user activity to identify suspicious activity.

In this episode of The Cyber Business Podcast, host Matthew Connor welcomes the Director of Partner Acquisition at Evo Security, Nick Wolf, to discuss the company and the importance of IAM. Nick explains the services Evo offers, how the company differentiates itself from the competition, and the advantages and features Evo provides to MSPs.

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Matthew Connor, Founder and CEO of CyberLynx, began his programming career at 12 while working as a coder for his father’s company. His passion led him to develop his own company, which focuses on offering premium IT services — specializing in protecting growing businesses from ransomware.

CyberLynx, previously known as Your IT Department, continues to provide cybersecurity and professional IT and support services for expanding companies. Matthew is on a mission to assist business leaders in increasing their profitability using cutting-edge technology. He served in the US Army for 17 years as a human intelligence officer and received his bachelor’s in business administration and management from the University of Maryland Global Campus.

In this episode… Cyber threats are a growing concern for individuals and businesses. Cybercriminals are constantly developing new ways to exploit vulnerabilities in computer systems and networks. Although the dark web is not new, it has become an increasingly popular platform for cyberpunks to buy and sell stolen passwords and identities. So how can you protect yourself from becoming a victim of cybercrime?

One method for protecting yourself is self-awareness. Use caution when sharing information online, be wary of phishing scams, use a firewall and antivirus software, and be aware of the latest cyber threats. Matthew Connor, a cybersecurity expert, also recommends using strong passwords. A common mistake often made is reusing the same password for several accounts, which makes it easy for hackers to access people’s accounts. If your concern is forgetting your password, consider using a password manager such as Keeper Security.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Dr. Jeremy Weisz of Rise25 to discuss the dark web. Matthew shares CyberLynx’s mission, best practices for safekeeping passwords and email accounts, and demonstrates a dark web scan.

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Babak Akhlaghi is the Managing Director and a Patent Attorney at NovoTech Patent Firm, a law firm based in Washington D.C., specializing in patent preparation and prosecution. Babak’s extensive background in the legal and technical field includes experience as in-house counsel at Panasonic Corporation, as an adjunct professor at the University of Maryland, and as a radio frequency technician. He also co-authored the Patent Applications Handbook, which has been updated annually since its publication in 1992.

In this episode… The modern world is constantly developing. Great minds challenge the limits of our technological advancement, creating something powerful enough to elicit a global impact. What legal protection can you implement to maintain complete ownership of your innovative ideas?

The process of preparing or prosecuting patent applications is something most startups and big companies are familiar with. When ingenuity is involved, all stakes are raised due to the cutthroat competition necessary to ensure the ultimate protection of intellectual property. An ambiguous word or a missing comma can be costly for corporations. Understanding the best practices for creating and defending a patent can save you money and provide perspective on the value of IP protection for your business.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Babak Akhlaghi, Managing Director and Patent Attorney at NovoTech. They discuss the competitive world of innovation, what IP protection means for startups and large businesses, how to defend yourself against big corporations, and common mistakes to avoid making when protecting your IP. Babak shares what inspired him to create a fully remote patent law firm and practical ways to handle stressful situations.

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Nick Vento is an Associate Attorney at Schneider Smeltz Spieth Bell LLP, a full-service law firm specializing in business law, real estate, litigation, family law, taxation, and trusts and estates. Nick is the author of You've Been Hacked! Now Who's Liable?,an articlepublished in the Cleveland Metropolitan Bar Journal. He’s been recognized with the Ohio Super Lawyers Rising Stars award and Best Lawyers: Ones to Watch in America™ honors for his commercial, trust, and estates litigation work. Before joining Schneider Smeltz Spieth Bell, Nick gained valuable experience in various civil litigation matters as an associate at different law firms.

In this episode… Waking up to a security breach is any businesses worst nightmare. Not only could that cost thousands of dollars, but it also poses legal liability issues. What can companies do to prevent cyberattacks?

The first order of business will always be setting up a monitoring system to help identify threats. Prevention is the best cure, especially when your business is trusted to secure personal and financial information. However, even with all security measures enforced, cyber accidents still happen. In such cases, it’s difficult to understand the legal implications and liabilities of the parties involved due to the unique nature of cybersecurity attacks. Educating your staff on standard cybersecurity protocols can reduce liability issues and loss of capital.

In this episode of The Cyber Business Podcast, Matthew Connor is joined by Nick Vento, Associate Attorney at Schneider Smeltz Spieth Bell LLP, to discuss various topics from the legal side of cybersecurity attacks. They expand on party liability in business transaction incidents, the imposter rule and its role in litigation, the best cybersecurity breach prevention practices, and understanding cyber insurance coverage. Nick also shares his perspective on cyber liability and how to prevent security accidents.

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Matthew Connor, Founder and CEO of CyberLynx, began his programming career at 12 while working for his father’s company as a coder. His passion led him to develop his own company, which focuses on offering premium IT services — specializing in protecting growing businesses from ransomware. CyberLynx, previously known as Your IT Department, continues to provide cybersecurity and professional IT and support services for expanding companies. Matthew is on a mission to assist business leaders in increasing their profitability using cutting-edge technology.

Matthew served in the US Army for 17 years as a human intelligence officer and received his bachelor’s in business administration and management from the University of Maryland Global Campus.

In this episode… When accessing the internet, it’s important to exercise caution to protect your data from malicious content. Even the most diligent people can expose themselves to dangerous links or images. When that happens, what should you do?

Businesses can suffer delays, data breaches, and monetary losses by clicking a dangerous link. As cybersecurity becomes a growing concern for businesses, implementing strategies to keep data safe, without spending a fortune, should be a priority. CyberLynx’s “Stay In The Lane” Technology will keep your data protected and within your budget, allowing you to focus on running your business.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Chad Franzen of Rise25 to discuss the latest IT technologies, cybersafety solutions for entrepreneurs and big companies, how “Stay In The Lane” Technology benefits businesses, and why every business needs to implement cybersecurity measures.

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Serial entrepreneur Peter Schroeder is the Founder and CEO of Telzio, a specialized phone service provider designed for business communications. Before founding Telzio, Peter was widely recognized by the stage name DJ Pete Fox, earning 20 platinum and 40 gold records within a decade in the music industry. Amidst building a networking platform for musical artists, he designed a phone service for users to call for support, which transpired into a tech industry solution helping companies enhance their operations. Peter has helped develop technology for Facebook, Samsung, and Airbnb.

In this episode… Having an easy and reliable communication system is a must for every business. What is the best way to ensure your platform works seamlessly to streamline communication with customers and within the company?

Understanding the need for safe communication is crucial for successful business operations. Customizing and managing a platform that assists companies with quality service eliminates issues concerning time-sensitive matters and emergencies. A phone system based in the cloud provides convenient use for every business in every location.

In this episode of The Cyber Business Podcast, Matthew Connor is joined by Peter Schroeder, Founder and CEO of Telzio, to discuss the evolution of his company over the previous decade. Peter divulges how he stays current with tech industry advancements, the challenges of transitioning to remote work culture, concerns regarding VoIP, and how innovations in signed certificates correlate with secure phone calls. He also shares his experience living in Denmark and the business opportunities available.

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Serial entrepreneur Chris Heivly is the Managing Director at Build The Fort, an umbrella entity helping develop entrepreneurs and startups through books, speaking, workshops, and consulting. Chris began his entrepreneurial journey in 1988 as the Founder of MapQuest. After selling the company to AOL for $1.2 billion, he was given the opportunity to become a venture capitalist. Chris is the best-selling author of the Build The Fort series, a field guide for startup community builders.

In this episode... Entrepreneurs often envision the end product of their idea, but not the first steps needed to take them there. They might know where the beginning is, but the more important question is: How do I get started?

Entrepreneurial ecosystems may differ in essence, but they all benefit their communities the same. They are a space of innovation, connection, and ideas that are essential for a thriving future. According to Chris Heivly, it’s important to take the first steps of the building process to get to the vision you have in your mind. Whether it's building a company, a project, or a skill, one must always build from the ground up. What better way to start than adopting the right mindset that will help you overcome even the most complex challenges?

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Chris Heivly, Managing Director at Build The Fort and Founder of MapQuest, to discuss the ideas considered in his newest book and how the community plays a role in equipping entrepreneurs. Chris also shares how entrepreneurs benefit from their involvement in networking and how mentorship positively impacts an entrepreneur in their journey.

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Matthew Connor, Founder and CEO of Your IT Department, began his programming career at 12 while working for his father’s company as a coder. His passion led him to develop his own company, which focuses on offering premium IT services — specializing in protecting growing businesses from ransomware. CyberLynx, previously known as Your IT Department, continues to provide cybersecurity and professional IT and support services for expanding companies. Matthew is on a mission to assist business leaders in increasing their profitability using cutting-edge technology.

Matthew served in the US Army for 17 years as a human intelligence officer and received his bachelor’s in business administration and management from the University of Maryland Global Campus.

In this episode… It’s difficult to operate a business without proper IT solutions. Knowing how to choose the right IT service provider is essential for a growing business.

Investing in an IT service can save you time, money, and stress. Most IT problems need the help of a professional, but finding a service provider that fits your budget can be challenging. Matthew Connor is here to share the best IT solutions for businesses on any budget.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Chad Franzen from Rise25. They discuss the importance of managed IT services for startups and developed companies, cloud services for personal and professional use, the different types of IT service providers, and how to choose the best IT solutions for your business.

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Julian Goldie is the Founder of the Goldie Agency whose mission is to help websites get more traffic, leads, and customers by implementing industry-leading SEO strategies. Julian shares his expertise in digital marketing regularly on his YouTube channel, discussing a wide range of topics surrounding SEO tools and maximizing website traffic. He also authored Link Building Mastery, which provides entrepreneurs and businesses with ways to master backlinks and proven SEO strategies that deliver results. Julian attended the Manchester Metropolitan University and graduated with a BA in Business Studies.

In this episode… Are you tired of using paid advertising with little to no results? If your marketing strategies have proven ineffective in ranking your website higher, what should you do next?

It’s time to improve your local SEO framework. According to Julian Goldie, implementing crucial aspects of local SEO within your marketing strategy can guarantee your website’s growth in traffic, leads, and sales. Though there are many nuances to SEO, it’s essential to understand how search engines utilize different SEO elements so you can apply the right strategy. Furthermore, increasing your website’s rankings can elevate your organic traffic and even create business opportunities.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Julian Goldie, Founder of the Goldie Agency. They discuss the most common misconceptions about SEO strategies, the importance of backlinks for your website, how platforms like Upwork and Fiverr can benefit entrepreneurs and businesses alike, and top tips on finding business opportunities. Julian shares his thoughts on leveraging AI tools in SEO strategies and running an agency in a foreign country.

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Ephraim Ebstein is the Co-founder and CEO of FIT Solutions, a company providing managed IT and cybersecurity services to reduce IT spending, increase efficiency, and protect businesses from cyberattacks. Ephraim’s passion for computers and helping organizations succeed initiated his career in the tech industry, prompting him to create his own business in 2012. Ephraim’s success is due to his dedication to helping companies achieve their goals with FIT Solutions technology services.

In this episode… Technology has the power to do amazing things with the click of a button, customized commands, and AI software. But are you aware of all the ways technology can empower your business?

Technology is considered a problem-solver for mundane tasks, but entrepreneurs forget its ability to boost productivity. Finding the right solutions for your business needs can improve your marketing presence and your IT and cybersecurity effectiveness. Technology can be a competitive game-changer, empowering your company to focus on the most important tasks at hand — satisfying customer needs and building lasting partnerships.

Resuming The Cyber Business Podcast’s two-part episode, Matthew Connor continues his discussion with Ephraim Ebstein, Co-founder and CEO of FIT Solutions, about maintaining comprehensive MSP documentation, creating an SOP master list, and the process of finding the best RMM solution for your business. Ephraim shares how FIT Solutions packages and prices its products, the benefits and drawbacks of price publishing, and communicating your product's value to potential clients.

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Ephraim Ebstein is the Co-founder and CEO of FIT Solutions, a company providing managed IT and cybersecurity services to reduce IT spending, increase efficiency, and protect businesses from cyberattacks. Ephraim’s passion for computers and helping organizations succeed initiated his career in the tech industry, prompting him to create his own business in 2012. Ephraim’s success is due to his dedication to helping companies achieve their goals with FIT Solutions technology services.

In this episode… In rare cases, quantity is more beneficial than quality. In the marketing industry, it’s important to release new content frequently — especially on social media. How can you improve your marketing strategies to optimize the impressions made on your target audience?

Intentionality is important to your marketing strategy and vital in helping you achieve your business goals. It helps avoid creative blocks that often get in the way of producing content that expands your audience and gets you the right clients. However, sometimes marketing strategies face challenges on multiple fronts, so it’s important to know how to recognize and solve them to not be left behind the competition.

In a special two-part episode of The Cyber Business Podcast, Matthew Connor welcomes back Ephraim Ebstein, Co-founder and CEO of FIT Solutions. They discuss common career transition experiences and transferable skills, staying on top of the marketing volume game, the most successful inbound and outbound marketing ideas, and the challenges of making content for your target audience. Ephraim shares the importance of SEO in marketing strategies and how to create a successful and genuine workspace culture.

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Serial entrepreneur Luis Scott is the Managing Partner and COO at Bader Scott Injury Lawyers, a specialized law firm focusing on personal injury and accident cases. Besides being a successful lawyer, the podcast host of The Guts and Glory Show, and an author, Luis is also the Owner of 8 Figure Firm, a lawyer-led consulting firm.

Luis graduated from the University of West Georgia with a BAA in Accounting and later earned his JD in American Law from Atlanta's John Marshall Law School. Among his many accolades are awards such as Super Lawyers’ “Rising Star,” The National Trial Lawyers Association's “Top 40 Lawyers Under 40,” and the American Institute of Legal Counsels' “10 Best Attorneys in 2017.”

In this episode… Every business owner works for the success and growth of their company, but nobody talks about what comes after. How do you prepare yourself for reaching a new level in your professional journey?

Insecurities are the biggest obstacle to any entrepreneur. Finding the confidence to build your brand and reputation takes consistency and determination, which often costs time and money. It’s possible to substitute one for the other, but if you lack both, don’t be discouraged. By learning how to navigate your industry’s environment effectively, you can gain a much bigger competitive advantage in the long run and transition your business into a state of rapidly growing success.

In this episode of The Cyber Business Podcast, Matthew Connor sits down with Luis Scott, Managing Partner at Bader Scott Injury Lawyers. They discuss valuable entrepreneurial experiences that promote professional growth, how to build a social media following, protect your business from rising cybersecurity threats, and improve your time efficiency. Finally, Luis shares his advice on what makes a brand powerful and how to maintain a good relationship with money.

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Scott Jeffrey Miller is the Senior Advisor of Thought Leadership at FranklinCovey, a company helping organizations build successful cultures, leaders, and teams. Scott is the former CMO and EVP at FranklinCovey, a regular Keynote Speaker, and the host of the On Leadership podcast. He is also the best-selling author of Management Mess to Leadership Success and Everyone Deserves a Great Manager. His book, The Ultimate Guide to Great Mentorships, will be released in July of 2023.

In this episode… Being mentored by someone who has achieved the goals you’ve set for yourself is a strategic way for entrepreneurs to strengthen their natural leading abilities. Finding the right person to mentor you can be a challenge if you don’t know how to initiate the relationship. How should you navigate pursuing mentorship? What expectations should you set for yourself and your mentor?

A good mentor can always be found, but a great mentor is earned. According to Scott Jeffrey Miller, there are 13 roles mentors can play in your life. The role of your mentor will vary depending on the skills you’re wanting to develop. Before committing to mentorship, both parties must communicate mutual expectations to avoid disappointment in the relationship. With the right mindset, mentorship can redefine your outlook on business and life.

On this episode of The Cyber Business Podcast, Matthew Connor is joined by Scott Jeffrey Miller, Senior Advisor of Thought Leadership at FranklinCovey to discuss why defining clear boundaries in mentorship is essential for both individuals. Scott also shares the value of mentorship in smaller organizations, defines the role and responsibility of a mentor, and explains how behaviors affect corporate culture.

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Ephraim Ebstein is the Co-founder and CEO of FIT Solutions, a company providing managed IT and cybersecurity services to reduce IT spending, increase efficiency, and protect businesses from cyberattacks. Ephraim’s passion for computers and helping organizations succeed initiated his career in the tech industry, prompting him to create his own business in 2012. Ephraim’s success is the result of his dedication to helping companies achieve their goals with FIT Solutions technology services.

In this episode… Envisioning success at the beginning of your career is not wishful thinking. However, defining your goals is the most challenging part. What can you do to make progress on your business goals?

Planning ahead is the key to achieving the business milestones you set for yourself. Whether it’s developing your career or starting a business, a successful mindset helps you understand the end goal — and the steps necessary to lead you there. Having the desire to set the precedent for industry standards, work culture, and growth strategies makes your job more enjoyable because progress is defined by your willingness to commit to your future success.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Ephraim Ebstein, Co-founder and CEO of FIT Solutions, to discuss strategies for scaling your business and equipping your team to help you achieve your goals. Ephraim shares how he incorporates intentionality when conducting business, the value of role-playing as a team training exercise, and how to maintain a favorable culture.

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Atif Rafiq is the Co-founder and CEO of Ritual, a software app allowing teams to collaborate, innovate, and problem-solve. Atif is recognized as the first Chief Digital Officer (CDO) of a Fortune 500 company. His book, Decision Sprint, made The Wall Street Journal’s bestseller list a week after its release. Atif’s 25 years in the digital industry allowed him to serve in various leadership roles at brands such as McDonald’s, Amazon, and Yahoo!. He graduated with his MBA in finance and marketing from The University of Chicago Booth School of Business.

In this episode… The ability to innovate may appear as an innate gift few are born with, but that’s not true. It’s possible to develop skills in ingenuity — the question is where to start.

The power to distinguish your business from your competitor is embedded in confident decision-making. Strong leadership and a deep understanding of current trends can transform your company and revolutionize your industry. It’s not enough to have an innovative mind — you must also craft your problem statement and strategize your execution plan. Implementing a proven workflow can dictate the future of your business.

In this episode of The Cyber Business Podcast, Matthew Connor is joined by Atif Rafiq, Co-founder and CEO of Ritual to discuss how to combat the unknowns of innovation and the resistance to change. Atif also shares his experience as the CDO of McDonald’s, how scaling culture influences the work environment, and the impact AI has on managerial roles and enterprises. These principles are further discussed in his book, Decision Sprint, and reflected in his recent business venture: Ritual.

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Al Alper is the Co-founder and CEO of CyberGuard360, a cybersecurity solutions and services provider. As a technology and security visionary, Al is passionate about providing his clients with the equipment necessary to support and protect company software and data. He is an award-winning speaker and cybersecurity and compliance expert. His best-selling book, REVEALED!, provides information on how business owners can protect their companies from cybercriminals.

In this episode… Most businesses don't prepare for the possibility of falling prey to a cyber attack. Without proper security in place, your data could be breached at any time. You can mitigate that risk by installing a security system before it’s too late. But with countless cybersecurity companies available, how do you know which system will maintain your company’s security?

Being proactive concerning your company’s safety will save you time, money, and worry. Risk assessments and penetration tests are tools used as a defense against cyberattacks. By evaluating the administrative, physical, and technical elements of your business’s processes and conducting a mock cyberattack, you can decipher weaknesses in your security — allowing you to ready your defenses before it's too late.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Al Alper, Co-founder and CEO of CyberGuard360, to discuss how his company’s products provide value to its clients. Al thoroughly explains the purpose of each program, the advantages of running a penetration test, the three pillars of a risk assessment, and the future of cyber compliance.

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Matthew Connor, Founder and CEO of CyberLynx, began his programming career at 12 while working for his father’s company as a coder. His passion led him to develop his own company, which focuses on offering premium IT services — specializing in protecting growing businesses from ransomware. CyberLynx, previously known as Your IT Department, continues to provide cybersecurity and professional IT and support services for expanding companies. Matthew is on a mission to assist business leaders in increasing their profitability using cutting-edge technology.

Matthew served in the US Army for 17 years as a human intelligence officer and received his bachelor’s in business administration and management from the University of Maryland Global Campus.

In this episode… The looming presence of the dark web can deter us from using the internet. To protect our personal and professional data, we must understand the security risks and how to deal with potential threats when using the internet.

For Matthew Connor, cybersecurity is a major factor in protecting growing businesses. Sensitive data can be accessed if businesses disregard proper security measures. Thankfully, systems have been designed to prevent security breaches and data leaks. Keeping track of business data can become more complex as your business grows. However, every business can be protected and thrive with the proper tools.

In this episode of the Cyber Business Podcast, Matthew Connor welcomes Chad Franzen of Rise25 to discuss the security measures available for personal and professional use. Matthew shares his expert opinion on how businesses and entrepreneurs can protect their data from viruses, malware, and the dark web, and advises on how to keep our devices secure.

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Kevin Hourigan is the President and Co-founder of Spinutech, an award-winning digital marketing agency providing result-driven strategies, web design, and digital solutions to businesses. Kevin is an accomplished communicator, strategist, and leader with a background in entrepreneurial technology. He has spoken alongside brands including Google, Facebook, and General Motors, and he’s won multiple leadership awards for his exemplary and innovative mindset. He has also served on several boards, including the University of South Florida College of Advertising, his alma mater.

In this episode… Running a successful business comes down to making the right decisions at the right time. Though this may sound easy, it can be quite daunting in practice. As a business owner, how do you know when it’s time to make a strategic business move?

Every young entrepreneur dreams of creating a framework that allows their business to grow and prosper. However, when thrown into the fray, leaders must know how to deal with tough challenges. Following the structure of identifying a goal, gathering information, and evaluating possible options can be beneficial — especially when working in a dynamic and result-focused industry. Having customized digital solutions tailored to your business is crucial in maintaining a competitive edge.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Kevin Hourigan, President and Co-founder of Spinutech to discuss how clients benefit from custom digital advertising strategies and the advantages of establishing a niche business model. Kevin shares his thoughts on how to make business decisions, how AI is changing the digital marketing industry, and tools for increasing collaboration and productivity in the workplace.

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Liz Geisleman is the CEO of Rocky Mountain Reagents, a chemical and lab supply company that provides high-grade products to multiple industries. Liz’s 20 years of experience in the chemical industry has developed her skills in employee relations, product development, strategic partnerships, and operations management. As a lifelong learner, she finds fulfillment in connecting with people and creating new opportunities for personal and professional growth. Liz spent the last decade volunteering for various organizations, furthering her knowledge and experience.

In this episode… Running a business comes with responsibilities focused on growth and vision. While these attributes are important to a company’s success, strong leadership cannot be neglected. The morale of an organization falls to the leaders — and their attitude is reflected in their team. What can leaders incorporate into their business to achieve their goals?

Regardless of the industry you work in, there are always opportunities for further development. The best way to grow your expertise is by getting involved in events in your community that align with your profession. Liz Geisleman believes creating connections with other organizations contributes to your growth as a leader and adds value to those you serve. Being a good leader is about taking responsibility for your personal and professional development, and using it to help others grow in their abilities.

In this episode of The Cyber Business Podcast, Matthew Connor is joined by Liz Geisleman, CEO of Rocky Mountain Reagents to discuss various branches of the chemistry industry, establishing reliable communication strategies, implementing the right technology to elevate your business, and what sales and marketing strategies are on the rise. Liz shares some of the challenges she has faced in her career and the opportunities for growth through the lens of her extensive leadership experience.

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Punit Dhillon is the CEO, President, and Chair of Skye Bioscience Inc. The company specializes in the pharmaceutical development of cannabinoid derivatives to help treat various diseases including glaucoma. Punit’s experience as an executive in the biotechnology, pharmaceutical, and health industries has allowed him to build a remarkable understanding of key leadership, management, and development skills. He is the author of Catapult: How to Think Like a Corporate Athlete to Strengthen Your Resilience, an exploration of the important elements of entrepreneurship.

Punit received his B.A. from Simon Fraser University and attended the Executive Program at Singularity University.

In this episode… Beginning your entrepreneurial journey is about purpose just as much as it is about successfully growing your business. Is a career in the biotech industry the right choice for you?

Apart from the appeal to medical professionals, the biotech industry has unique opportunities for aspiring entrepreneurs. Though it may be a difficult field to get into, developing your leadership and operational skills in this industry can give you a unique perspective on business. The biotech industry is projected to experience exponential growth and is inspiring innovation in a thriving market.

Resuming The Cyber Business Podcast’s two-part episode, Matthew Connor continues his discussion with Punit Dhillon, CEO, President, and Chair of Skye Bioscience Inc., about the business model of the biotech industry, the opportunities life sciences have for young entrepreneurs, how YELL Canada introduces leadership concepts to students, and the elements of cyber hygiene in business. Punit shares the importance of mentors for successful career growth and what he learned from a reverse merger experience.

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Punit Dhillon is the CEO, President, and Chair of Skye Bioscience Inc. The company specializes in the pharmaceutical development of cannabinoid derivatives to help treat various diseases including glaucoma. Punit’s experience as an executive in the biotechnology, pharmaceutical, and health industries has allowed him to build a remarkable understanding of key leadership, management, and development skills. He is the author of Catapult: How to Think Like a Corporate Athlete to Strengthen Your Resilience, an exploration of the important elements of entrepreneurship.

Punit received his B.A. from Simon Fraser University and attended the Executive Program at Singularity University.

In this episode… It’s not uncommon to experience the driving force behind all your hard work dissipating in the face of adversity. That’s when you need motivation the most. So how do you stay disciplined when your spirit is lacking?

As humans, it’s easy to fall victim to emotions that demoralize us — even at the professional level. Although businesses are not a place run by emotions, it is a place that is capable of igniting a strong passion for your professional journey. Finding and harnessing that motivation is often a process that allows entrepreneurs to appreciate the significance of discipline.

In a unique two-part episode of The Cyber Business Podcast, Matthew Connor sits down with Punit Dhillon, CEO, President, and Chair of Skye Bioscience Inc., to discuss the importance of extrinsic and intrinsic motivation in business, how to apply the Japanese practice of ikigai to your routine, and the effects that quality relationships have on your life. Punit shares why he recognizes productivity as a measurement rather than a metric and the necessary process of recovery.

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John Gura is the Vice President of Sales at United Scientific, developing, manufacturing, and delivering top-quality science equipment to distributors worldwide. United Scientific initially set its niche in providing laboratory equipment for educational institutions but has seen exponential and steady growth since it first started serving the scientific community in 1992. John incorporates his expert knowledge of the sales industry into industrial and educational science equipment pricing and cataloging, market analysis, and supply consulting.

In this episode… Some businesses find themselves in a niche market but are unsure how to capitalize on opportunities. Can you ensure the growth of your business in a less-known sector?

Though your business may not be following a popular formula for success, it’s important to recognize the advantage of your unique position in the market. Finding the right resources and utilizing all available tools are crucial steps in building a thriving business framework. However, your company’s future could suffer without proper cyber protection. The rising sophistication of cyberattacks has created an environment where no business, big or small, is safe.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes John Gura, Vice President of Sales at United Scientific to discuss optimal ways of finding new clients and distributors, how ILDA can help your business, common targets for manufacturing cyber attacks, and protecting your business from ransomware attacks. John shares how to effectively build relationships in the industry and how having mentors helped him grow professionally.

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Josh Rosenthal is the Co-owner and Founder of Cabin John Builders, a custom builder company focusing on home renovations, additions, and construction projects. His entrepreneurial nature allowed him to develop skills in marketing and real estate. After his father retired from the industry, Josh and his brother set out to start their venture to continue the family’s legacy. Josh graduated with a BSBA in business from Washington University in St. Louis.

In this episode… Some of the most important aspects of investing in a custom-built home are its longevity and functionality. Is there a way to ensure the success of your project?

Though the construction industry is facing challenges in developing trust with clients, building your own home can be an enjoyable process. Custom projects have the added appeal of allowing for greater control over the decisions of your investment, making the final product unique without complicated financial stress. Understanding the technical limitations of your goals is an important step for any successful project, especially for a forever home.

In this episode of The Cyber Business Podcast, Matthew Connor is joined by Josh Rosenthal, Co-owner and Founder of Cabin John Builders. They discuss the challenges of the construction industry, software solutions for technologically driven businesses, and the most common mistakes people need to avoid in building projects. Josh also shares his advice on the most important aspects of investing in a property and the key factors of creating a successful custom project for new homeowners.

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Jim Dahl is the Vice President of Sales and Marketing at E Com Seating, a family-owned furniture manufacturer that successfully navigates the niche market of laboratory and industrial furniture. Jim is an accomplished Senior Executive with domestic and international management experience with an advanced skill set in marketing strategies, brand development, and product innovation. As a goal-driven leader, he is committed to aggressive and profitable growth strategies that benefit the company and clients.

In 1985, Jim graduated from the University of Washington’s Michael G. Foster School of Business with a BA in marketing.

In this episode… With large corporations dominating the sales and marketing industry, it’s become difficult for family-owned businesses to compete. Is it possible to level the playing field while operating on a smaller scale?

Despite large corporations having the convenience of multi-location manufacturers and warehouses, the same quality can be achieved on a smaller scale with the proper framework. When it comes to your business, you shouldn’t have to choose between efficiency, quality, and personalization.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Jim Dahl, Vice President of Sales and Marketing at E Com Seating. They discuss the importance of maintaining product quality, how they’ve streamlined their products to be customizable, strategies for quick product turnaround, and how small businesses can stay ahead of large corporations.

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Sandeep Chennakeshu is the COO of Uhnder, a company that designs and constructs 4D digital radar chips for industrial and private vehicles. Sandeep’s lifelong passion for knowledge allowed him to develop leadership skills while working for some of the biggest brands in technology, including Ericsson, AMD, and BlackBerry. He also authored Your Company Is Your Castle: Proven Methods for Building a Resilient Business, a book comprising Sandeep’s most valuable pieces of advice for any business.

Among his many accolades, Sandeep also holds a bachelor’s degree in engineering from the University of Visvesvaraya College of Engineering, and a postgraduate diploma in industrial management from the Indian Institute of Science. He later earned a master’s degree in electrical engineering from the University of Saskatchewan and a PhD in electrical engineering from Southern Methodist University.

In this episode… It’s never too late to make the most of your business ambitions and goals. What practices can you implement to help your company run efficiently?

The most integral part of any business is its leader. However, that position comes with responsibilities and pressures that keep entrepreneurs from enjoying the benefits of running an efficient business. Learning to sync your personal values and business goals is a powerful tool for creating an environment that fosters your and your team’s success.

In this episode of The Cyber Business Podcast, Matthew Connor is joined by Sandeep Chennakeshu, COO of Uhnder to discuss efficient business methods. Sandeep shares how to effectively implement valuable business methods, set your team up for success, encourage innovation using a strong framework, and find the right environment for success. Sandeep also shares his advice for hiring the right people and launching a business from scratch.

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Eric Pinto is the Senior Director of Channel and Product Strategy at SOCSoter, Inc., a cybersecurity platform that offers award-winning and handcrafted security packages designed for small to medium-sized businesses. His passion for technology allowed him to develop a strong set of skills in channel strategy, channel development, cybersecurity, cloud-based solutions, and communication management. Having worked with customers and service providers has enhanced his ability to manage relationships between vendors, customers, and the MSP/VAR services channel.

Eric graduated with a degree in advertising communication from Boston College.

In this episode… With the alarming 38% increase in business-targeted cyberattacks in 2022, there’s never been a better time to protect your and your client’s data. Not all security products are created to serve the same purpose, so how can you determine the solutions best suited for your business needs?

For small to mid-sized businesses, cyber-attacks can be detrimental to your company. Protecting your business starts with understanding the current security standards so that you are better prepared for potential cyber attacks. Asking your Managed Service Provider (MSP) the right questions and choosing the right services are vital not only for your business’s integrity but also for protecting your client’s data.

On this episode of The Cyber Business Podcast, Matthew Connor welcomes Eric Pinto, Senior Director of Channel and Product Strategy at SOCSoter, Inc. They discuss the benefits of transparent communication with Managed Service Providers (MSPs), the current cybersecurity standards, how security solutions will adapt to the remote workforce, and staying ahead of IT trends. Eric also shares his expert insights on the changes to the California Privacy Act and its influence on national privacy laws.

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Heidi Schweizer is an architect and class A contractor who specializes in designing sustainable homes and communities that represent mindfulness and environmental awareness. She earned her Master’s of Architecture in architecture and community design from the University of South Florida and holds a bachelor’s degree in economics from Randolph College. Heidi is passionate about creating progressive and modern designs that are comfortable and environmentally friendly.

In this episode… Climate change is an ever-present dilemma, but environmentally friendly solutions can reduce the impact we have on nature. Is it possible to be environmentally conscious without sacrificing comfort?

The effects of the human ecological footprint prompted the discovery of affordable and sustainable housing solutions. Economic efficiency is a motivator in reducing our carbon footprint — and can be done in such a way that doesn’t sacrifice our comfort and standards of living. Regardless of the comforts we desire, there are environmentally conscious solutions available.

In this episode of The Cyber Business Podcast, Matthew Connor is joined by Heidi Schweizer, an architect and class A contractor, who focuses on environmentally friendly designs for residences and communities. They discuss the importance of environmental awareness when designing sustainable homes, the impact of different building materials on nature, choosing the right backup power source for your home, and the benefits of going off-grid and living green.

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Serial entrepreneur Darren Guccione is the Co-founder and CEO of Keeper Security, the leading password management and security software designed to protect businesses and consumers from data breaches. Darren channels his passion for innovation by combining art, science, finance, and technology — using them to create disruptive technologies.

Darren holds a master’s in accounting and finance from DePaul Driehaus College of Business and his bachelor’s in industrial and mechanical engineering from the University of Illinois Urbana-Champaign.

In this episode… Cybersecurity technologies are varied and plentiful, but they might not offer the best protection for your personal use or company data. What solutions provide better visibility and control over your business security?

The first step to effectively preventing attacks is understanding the key features of cybersecurity solutions and how they serve your business. Many companies opt for password management, data protection, and encryption software tailored for experienced IT departments. However, to increase the visibility of potential risks and breaches, such solutions must be modernized to include better control suited for hybrid and remote employees.

In this episode of The Cyber Business Podcast, Matthew Connor welcomes Darren Guccione, Co-founder and CEO of Keeper Security. They discuss key aspects of maintaining an effective mindset for innovation, choosing the right cybersecurity technologies for your business, and preparing for the future of password management solutions. Darren goes on to share the essential features of the zero-trust security framework and his expert predictions for 2023’s cybersecurity trends.

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Todd Taskey is an experienced M&A advisor, business owner, and entrepreneur helping CEOs and entrepreneurs create current liquidity with less personal risk. He currently works for Potomac Business Capital, a uniquely qualified firm that helps companies maximize their value through successful business transactions. They also assist clients to build relationships with other profitable businesses, joint ventures, and partnerships.

In this episode… Companies must learn to properly deal with security risks, even more so when private equity is involved. But how can you ensure your company’s protected from cyber-attacks?

Private equity and M&A transactions have fallen victim to an increased number of cybersecurity exploits. As ransomware payouts hit record numbers, it’s important to understand how you can protect your investment transactions from unwanted cyber attacks.

In this episode of the Cyber Business Podcast, Matthew Connor welcomes Todd Taskey, an experienced entrepreneur, business owner, and M&A advisor for professionals and CEOs. They discuss the reasons why private equity company portfolios are prone to ransomware, ways to protect your transactions and investments from cyber-attacks, the importance of market readiness, and the different problems some transactions can solve. Todd also explains the significance of learning from other professionals in the business.

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Matthew Connor, Founder and CEO of Your IT Department, began his programming career at 12 while working for his father’s company as a coder. His passion led him to develop his own company, which focuses on offering premium IT services — specializing in protecting growing businesses from ransomware. Your IT Department is currently being rebranded to CyberLynx with a mission to continue providing cybersecurity and professional IT and support services for expanding businesses. Providing services through CyberLynx, Matthew is on a mission to assist business leaders in increasing their profitability using cutting-edge technology. 

Matthew served the US Army for 17 years as a human intelligence officer and received his bachelor’s in business administration and management from the University of Maryland Global Campus.

In this episode… It’s impossible to run our businesses without the internet. Every phone, tablet, laptop, and computer has uninterrupted internet access and software that helps our businesses operate smoothly. But how can we protect ourselves and our data from cyberattacks?

Safety is a rising issue when it comes to browsing the internet. Matthew Connor says that with the right tools and technologies, business leaders can be protected from cyberattacks and accidental malware. By leveraging the top technologies the market has to offer, Matthew has created innovative IT solutions for entrepreneurs and growing businesses — giving them peace of mind. 

In this episode of Cyber Business, Matthew Connor is joined by Chad Franzen from Rise 25. Matthew is kicking off his new podcast about all things IT, from cybersecurity to CIO and standard IT services for companies. The topics discussed provide an in-depth analysis of the importance of reliable cybersecurity, the different technology solutions CyberLynx offers, Matthew’s professional IT journey, and what to expect in the upcoming episodes.