The First Customer: Recent Episodes
Jay Aigner
Ever wondered how to use your experience to start or grow a business?
The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business.
Buckle up … the rocket is taking off!
In this episode, I was lucky enough to interview Drew Sechrist, CEO and co-founder of Connect The Dots.
Drew shares how a small-town upbringing in Pennsylvania, lessons from his entrepreneur father, and an early seat at the table as employee #36 at shaped his approach to business and relationships. Drew reflects on the culture of Silicon Valley, the power of aligned incentives, and how seeing firsthand the impact of equity ownership transformed the way he thought about teamwork, growth, and building companies.
Drew dives into the origin story behind Connect The Dots and explains how a sales tactic he developed at Salesforce—leveraging introductions from trusted connections to open doors at major accounts—eventually evolved into a relationship intelligence platform. He also discusses fundraising, landing the company's first paying customer, the shift away from automated outreach toward authentic human connections, and his vision for building a global network that helps people sell, recruit, and collaborate more effectively.
Find out why authentic connections may be the ultimate antidote to an increasingly automated world with Drew Sechrist on The First Customer!
Guest Info:
Connect The Dots
http://www.ctd.ai
Drew Sechrist's LinkedIn
https://www.linkedin.com/in/drewsechrist/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ryan Rusnak, CTO and co-founder of Airspace.
Ryan shares how, as a psychology graduate with a passion for technology, he found his way into solving one of the most critical logistics challenges in the world. Ryan reflects on his journey from building websites and software applications to studying human-computer interaction where he learned that great software isn't about writing code—it's about deeply understanding what users actually need. That philosophy became the foundation for Airspace, a company focused on ensuring time-critical shipments—from transplant organs and medical materials to aircraft parts and other high-priority cargo—arrive on time when every minute counts.
Ryan also dives into the evolution of AI from practical business tools to today's generative AI revolution, explaining how Airspace has leveraged machine learning and neural networks for years to improve routing decisions and operational efficiency. He shares the unforgettable story of landing Airspace's first customer, discusses building a mission-driven culture that attracts exceptional talent, and offers insights into balancing automation, quality assurance, and user experience in a high-stakes environment.
See why Ryan Rusnak measures success by impact rather than attention in this episode of The First Customer!
Guest Info:
Airspace
https://www.airspace.com/
Ryan Rusnak's Email
ryan@airspace.com
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview John Weidenhammer, founder and CEO of Weidenhammer, a company he started nearly five decades ago and grew into a global digital services organization.
John shares how an unexpected opportunity with Baldwin Hardware and entrepreneur Severin Fayerman became the catalyst for launching his business with just $100 in the bank. He reflects on the early ERP project that helped establish the company’s reputation, the mentors and customers who shaped his journey, and the financial challenges that come with building something meant to last.
John also takes us through the evolution of technology, from punch cards and vacuum-tube computers to AI-powered software development. We discuss Weidenhammer’s philosophy of embracing change through diversification, the importance of surrounding yourself with talented people, and the lessons he learned from years of delivering newspapers, leading teams, and navigating constant technological disruption.
Learn why John Weidenhammer believes embracing change—not resisting it—is the key to staying relevant in this episode of The First Customer!
Guest Info:
Weidenhammer
http://www.hammer.net
John Weidenhammer's LinkedIn
https://www.linkedin.com/in/jjohnweidenhammer/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview the Proofpoint Capital founders Dan Goldsmith, Matt Wallach, and Jonathan Brassington.
From Jonathan’s upbringing among traders in Guyana to Matt’s competitive lessons on the soccer field and Dan’s drive to tackle challenges others avoided, the trio shares how their unique backgrounds influenced their approach to building successful companies. They also reflect on the first customers that helped launch ventures like LiquidHub and Veeva, offering a candid look at the persistence, trust-building, and humility required in the earliest stages of growth.
The Proofpoint Capital founders delve into their operator-led investment philosophy, their focus on AI-powered vertical software companies, and the lessons they’ve learned from decades of scaling businesses. Dan, Matt, and Jonathan explain how they evaluate founders, markets, and defensibility in an era where AI is rapidly changing the rules of business. Along the way, they discuss mentorship, venture risk, the importance of trusted relationships and proprietary data, and the responsibility of helping the next generation of founders avoid costly mistakes.
Discover how Dan, Matt, and Jonathan are turning decades of operating experience into a blueprint for helping the next generation of builders succeed in this episode of The First Customer!
Guest Info:
Proofpoint Capital
https://www.proofpointcapital.com/
Matt Wallach's LinkedIn
https://www.linkedin.com/in/mattwallach/
Dan Goldsmith's LinkedIn
https://www.linkedin.com/in/danielgoldsmith/
Jonathan Brassington's LinkedIn
https://www.linkedin.com/in/jonathanbrassington/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Christine Churchwell, Co-founder of SlimeZilla.
Christine shares how a childhood fascination with slime turned into an unexpected family business built alongside her son and daughter. Growing up in Philadelphia, Christine developed a strong desire to create opportunities and lasting stability for her family. Drawing on her experience as an educator and childcare center director, she encouraged her children to turn their interests into something meaningful, leading to the creation of SlimeZilla. What began as conversations about a slime-themed amusement park eventually evolved into a mobile slime experience that brings creativity, fun, and hands-on learning directly to families and events.
Christine discusses the realities of building a business through measured risks, finding her first customers, refining her offerings, and learning how to price her services based on the value she provides. She reflects on balancing family responsibilities while growing a company, continuously improving the customer experience, and staying committed to delivering memorable events. Along the way, Christine reveals how her background as an educator shapes every interaction and why listening to customer feedback has been instrumental in SlimeZilla’s growth.
Hear how Christine Churchwell combined education, creativity, and family collaboration to build a business unlike any other in this episode of The First Customer!
Guest Info:
SlimeZilla
https://www.slimezillazone.com/
Instagram and TikTok
SlimeZillaZone
Christine Churchwell's Number
267-310-9407
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Nick Halverson, CTO and Co-founder of Hirebus.
Growing up near Salt Lake City, Nick reflects on the freedom his parents gave him to think independently, the challenges that led him down a destructive path of addiction, and the life-changing journey that helped him rebuild his future. From selling painted pine cones and experimenting with dropshipping to overcoming years of chaos and finding purpose in software development, Nick offers an honest look at the experiences that shaped him into the leader he is today.
Nick also dives into his role as Co-Founder and CTO of Hirebus, an AI-powered hiring platform helping home service businesses make better hiring decisions. He discusses how the company evolved from a simple prototype into a scalable SaaS solution, the importance of solving real customer problems, and how AI is reshaping recruiting, software development, and quality assurance. Along the way, Nick shares valuable lessons on data-driven decision-making, building products that truly deliver results, embracing personal growth as a founder, and why staying connected to a larger purpose matters just as much as business success.
Be inspired by Nick Halverson’s journey from adversity to building technology that helps businesses grow in this episode of The First Customer!
Guest Info:
Hirebus
https://hirebus.com/
Nick Halverson's LinkedIn
https://www.linkedin.com/in/nick-halverson-637b51131/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Alex Hillman, co-founder of Indy Hall.
Alex reflects on growing up in small-town Pennsylvania, the entrepreneurial influence of his father, and how his mother introduced him to the power of organizing and advocacy through simple but meaningful lessons at a young age. From navigating isolation as a freelance web developer to discovering the importance of connection, Alex explains how his search for community ultimately became the foundation for everything he would go on to build.
Alex also dives into the evolution of Indy Hall, the psychology behind strong communities, and why curiosity plays such a critical role in bringing people together. He delves into the realities of entrepreneurship, the challenges of scaling community-focused businesses, and why he eventually stepped away from consulting within the coworking industry despite helping shape it globally. Now focused on learning from local organizers, artists, and adjacent creative communities, Alex shares insights on sustainable business models, authentic leadership, and creating spaces where people genuinely feel valued, welcomed, and inspired to contribute.
Discover Alex Hillman’s perspective on meaningful work, sustainable communities, and staying energized through change in this episode of The First Customer!
Guest Info:
Indy Hall
https://indyhall.org/
Alex Hillman's LinkedIn
https://www.linkedin.com/in/alexhillman/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Martin Lukac, co-founder and CTO of Nexleaf Analytics.
Martin shares how his early work in wireless sensor networks during his PhD at University of California Los Angeles laid the foundation for building systems that collect and translate data into actionable insights. From deploying seismic monitoring networks across Latin America to tackling global health challenges, his journey reveals a consistent theme: technology alone isn’t enough—it’s about helping people actually use the data to make better decisions.
That philosophy became the backbone of Nexleaf Analytics, where Martin and his team shifted from monitoring clean cookstoves to safeguarding vaccine supply chains in underserved regions. Today, their IoT-driven solutions help ensure that life-saving vaccines remain effective across tens of thousands of health facilities worldwide. Martin also dives into the realities of building a nonprofit tech company—balancing mission and sustainability, structuring compensation, and fostering a culture where purpose drives performance. It’s a conversation that highlights how data, when paired with empathy and execution, can quietly transform global systems.
See how Martin Lukac transforms ideas into systems that make a difference in this episode of The First Customer!
Guest Info:
Nexleaf Analytics
http://www.nexleaf.org
Martin Lukac's LinkedIn
https://www.linkedin.com/in/martin-lukac-34434a61/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ryan Johnson, the CTO and VP of Engineering at Seek.
Growing up on a farm in Central California, Ryan learned early lessons about hard work, authenticity, and service—values that later guided him through the fast-moving world of startups and engineering leadership. From working on the early product team at Livescribe to launching a web development agency by literally walking door-to-door along Newbury Street, Ryan reflects on how genuine relationships—not aggressive sales tactics—were the foundation of landing his very first customers.
Ryan also dives into the evolution of his career, from building agencies and consulting with major financial institutions to co-founding companies in the fintech and analytics space. Now serving as CTO of Seek, he discusses how engineering culture, curiosity, and collaboration shape better products—and why empowering engineers to ask “invasive” questions often leads to stronger outcomes. Ryan shares insights on partnerships, scaling engineering teams responsibly, and why serving customers and colleagues with authenticity remains the most powerful strategy in business.
Learn how Ryan Johnson blends engineering culture, leadership, and real human connection in this episode of The First Customer!
Guest Info:
Seek
https://seekinsights.com/
Ryan Johnson's LinkedIn
https://www.linkedin.com/in/ryancharlesjohnson/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Bo Motlagh and Frank Shultz, co-founders of United Effects Ventures.
Bo shares how his upbringing in a family of business owners instilled an early work ethic, while Frank reflects on lessons learned from growing up with an entrepreneurial father and bootstrapping his own companies. Together, they discuss the origins of United Effects Ventures, the pivots that shaped their business model, and how a simple question about purpose led them to co-found a venture studio designed to create startups for other startups.
Bo and Frank also dive into the challenges and opportunities of building B2B and enterprise software businesses in Philadelphia. They explore the gaps in venture funding, the unique dynamics of the local tech ecosystem, and the importance of aligning founders with the right investors and support systems. They also reveal how United Effects Ventures operates as a for-profit entity that invests capital, provides services, and builds deep relationships with founders, all while nurturing a thriving startup community in a city that has often struggled to support technically focused ventures.
Tune in for a masterclass on building relationships, business ecosystems, and impactful ventures with Bo and Frank in this episode of The First Customer!
Guest Info:
United Effects Ventures
https://ue.ventures/
Bo Motlagh's LinkedIn
https://www.linkedin.com/in/bmotlagh/
Frank Shultz' LinkedIn
https://www.linkedin.com/in/frankshultz/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview the leadership team behind Appalachia Technologies—partners Mike Romano and Brian Stone, along with president Mike Williams.
Mike Romano talked about how the company first came together more than two decades ago, starting with his entrepreneurial push to build something of his own after years of experience in the military and the cybersecurity world. He and Brian took the leap from a startup environment and began building a business in central Pennsylvania, landing early consulting clients and gradually turning those first relationships into the foundation of a growing IT and cybersecurity firm.
The magnificent trio also dug into how the company evolved as Mike Williams joined the team to bring operational structure and scale to the business. They discussed what it took to move from a small consulting operation to a trusted partner for mid-market organizations that need cybersecurity expertise without expanding internal teams. Along the way, they talked about leadership lessons, the realities of managing risk in cybersecurity, and how the rapid rise of AI is accelerating the number of cyber incidents companies are facing today.
Step inside the story of Mike Romano, Brian Stone, and Mike Williams as they build a company, protect clients, and stay ahead in an industry that never stops changing in this episode of The First Customer!
Guest Info:
Appalachia Technologies, LLC
http://www.appalachiatech.com
Brian Stone's LinkedIn
https://www.linkedin.com/in/brian-stone-299059136/
Mike Romano's LinkedIn
https://www.linkedin.com/in/mike-romano-b470902/
Mike Williams' LinkedIn
https://www.linkedin.com/in/mike-williams-8092842/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ryan Rosett, Co-CEO and founder of Credibly.
Ryan shares how growing up in a family of entrepreneurs in Detroit influenced his understanding of the ebbs and flows of small businesses and taught him the value of surrounding himself with specialists rather than doing everything himself. From running coffee shops to real estate development and bridge lending, Ryan reflects on the lessons learned from both successes and failures that paved the way for Credibly’s inception.
Ryan dives into the genesis of Credibly, explaining how he and his partner identified a critical gap in the market: banks often overlook smaller loans due to their overhead and slow processes. Leveraging alternative data, machine learning, and real-time automation, Credibly provides fast, tailored financing for small businesses—offering approvals in hours and funding the same day. Ryan also highlights how the company navigates risk, adapts to seasonal and industry-specific fluctuations, and continues to refine its approach to serving over 300 types of businesses.
Cruise through the Motor City with Ryan Rosett and learn what keeps Credibly’s lending engine running strong in this episode of The First Customer!
Guest Info:
CREDIBLY
https://www.credibly.com/
Ryan Rosett's LinkedIn
https://www.linkedin.com/in/ryan-rosett-262b642/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Eric Gremminger, CEO and Co-founder of ERP Health.
Eric reflects on his early life in Pennsylvania, the creative influence of his upbringing, and his first entrepreneurial venture blending fitness and psychology. What began as a passion project—helping people recondition their mindset through physical training—laid the groundwork for a deeper mission rooted in behavioral health. Eric also shares his unconventional path back to college in his mid-30s after overcoming addiction, highlighting how self-awareness, discipline, and a commitment to growth became the foundation for everything that followed.
From knocking on treatment center doors with pen-and-paper assessments to building a nationwide healthcare technology platform, Eric walks through the evolution of ERP Health and its impact on addiction and mental health treatment. He recounts landing his first customer during the uncertainty of the pandemic and how that moment validated years of persistence. More importantly, Eric reveals what truly drives him today—not big wins or contracts, but the steady impact of changing lives through better care.
Be inspired by Eric Gremminger’s journey of rebuilding, purpose-driven work, and creating real impact in this episode of The First Customer!
Guest Info:
ERPHealth
https://erphealth.com/
Eric Gremminger's LinkedIn
https://www.linkedin.com/in/eric-gremminger/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Carl Gould, co-founder and CTO of Inductive Automation.
Growing up in California’s Bay Area during the rise of the modern internet, Carl developed an early fascination with computers that eventually led him to study computer science at UC Davis. What began as a summer project connecting industrial machine data to SQL databases soon evolved into a full software platform used by engineers around the world to build applications that monitor and control factories, water systems, and other industrial operations.
Carl shares the story behind Inductive Automation’s earliest days, including how mentorship from industry veteran Steve Hechtman helped shape their understanding of the market and how their first independent customer—a project at Sierra Nevada Brewing Company—validated the idea that their solution solved a widespread industry gap. Along the way, Carl reflects on building a company from the ground up, the value of staying close to users, and why solving a real problem matters far more than chasing technology trends. More than two decades later, he remains energized by seeing what engineers create with Ignition and by staying connected to the people whose work the software powers every day.
Explore how Carl Gould helped modernize industrial software by focusing on real problems engineers face in this episode of The First Customer!
Guest Info:
Inductive Automation
http://www.inductiveautomation.com
Carl Gould's LinkedIn
https://www.linkedin.com/in/carl-gould/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Matt Cullerton, founder of Mavric Tech and creator of Apso.
Matt reflects on growing up in Reston, Virginia, early lessons from working in restaurants, and his first venture — an independent music label launched while working at Northrop Grumman. From navigating the volatility of the music industry — including brushes with artists like Diplo — Matt shares how those formative experiences shaped his resilience and people-first mindset.
Matt also discusses his philosophy of fairness in leadership, particularly within development teams, and how core values serve as operational anchors in a client-services environment. He opens up about the discomfort of cultivating a personal brand as an engineer, the challenge of separating identity from business, and his long-term vision for scalability. Finally, Matt takes a deep dive into Apso — a platform born from real-world agency needs — and shares his perspective on balancing product development with a thriving services business, all while staying grounded in authenticity.
Discover how Matt Cullerton blends engineering discipline with human-centered leadership in this episode of The First Customer!
Guest Info:
Mavric Technology
http://mavrictech.com
Matt Cullerton's LinkedIn
https://www.linkedin.com/in/mattcullerton/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview with Dan Goldsmith, co-founder and chairman of Tendo and co-founder of Proofpoint Capital.
Dan shares stories from his Philadelphia roots, the early formation of his grit, and the mindset that has guided his career — from running a mobile DJ business in high school to building and scaling multiple technology companies. He offers a thoughtful perspective on perseverance, explaining how deep obsession with a problem can fuel success, while also highlighting the risks of letting conviction turn into blind spots.
Dan delves into Tendo’s mission to modernize healthcare by putting patients at the center, improving access, affordability, and quality recognition for providers. He provides a candid take on the economic realities of healthcare, the evolving influence of AI, and why meaningful industry change may be driven more by employers than regulators. Dan also discusses his newest venture, Proofpoint Capital — an operator-led fund built to help early-stage companies scale through pattern recognition and decades of hands-on operating experience.
Discover how grit, focus, and pattern recognition shaped Dan Goldsmith’s journey in this episode of The First Customer!
Guest Info:
Tendo
http://tendo.com
Proofpoint Capital
https://www.proofpointcapital.com/
Dan Goldsmith's LinkedIn
https://www.linkedin.com/in/danielgoldsmith/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Joel Reed, CEO and founder of Open Arc.
Joel starts to unpack the long, nonlinear journey of building a software consulting company that’s lasted more than 20 years. Joel shares how a career plateau, the 2008 financial crisis, and a humbling professional low point ultimately pushed him to start Open Arc. From working four 10-hour days to fund the business on the side, to landing their very first customer through trusted relationships, Joel reflects on how resilience, timing, and people-first decision-making shaped the company’s foundation.
Joel dives into how Open Arc evolved from “doing everything for everyone” to deliberately narrowing its focus, saying no, and specializing in markets where they can truly differentiate. He discusses the post-pandemic shift in lead generation, the growing importance of vertical expertise, and how Open Arc is refining its positioning by listening closely to customer pain points. Joel also shares candid advice on starting a services business today, the realities of project-based work, the role of AI in modern software development, and why building a strong team with shared values remains the most important first step—no matter the era.
Learn how Joel Reed built trust, focus, and longevity in a constantly changing software market in this episode of The First Customer!
Guest Info:
Open Arc, LLC
http://www.openarc.net
Joel Reed's LinkedIn
https://www.linkedin.com/in/joel-reed-oa/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Calvin Hendryx-Parker, CTO and co-founder of Six Feet Up.
Calvin shares the origin story behind Six Feet Up’s unforgettable name—drawn from his family’s mortuary business—and how servant leadership, community involvement, and trust became foundational principles for building a durable software consultancy. From hosting websites on a literal coffee-table server in a San Francisco apartment to becoming an AWS Hero and Tech Executive of the Year, Calvin’s story is anything but conventional.
Calvin delves into community-driven growth, long-tail relationship sales, and why he believes genuine connection beats aggressive pipelines every time. He explains how building and nurturing developer communities like Indie Py shaped both his leadership style and Six Feet Up’s talent strategy, why introspection and self-awareness matter more than hustle culture, and how staying agenda-free has led to consistent, sustainable growth. Calvin also shares his outlook on leadership, optimism, global empathy, and why helping people come together may be the most powerful business strategy of all.
Join us in the Hoosier State to explore Calvin Hendryx-Parker’s approach to leadership, learning, and creating momentum without forcing it in this episode of The First Customer!
Guest Info:
Six Feet Up, Inc.
http://www.sixfeetup.com
Calvin Hendryx-Parker's LinkedIn
https://www.linkedin.com/in/calvinhp/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Bill Near, Founder and CEO of Helios, a performance wearable helping hockey players and teams improve faster through motion-based data and video integration.
Bill breaks down Helios’ first-principles approach to avoiding “tech fatigue” by delivering recurring, practical value—most notably through time-saving video workflows and emerging AI-driven coaching insights that turn raw data into actionable development guidance for players and parents alike.
Bill also shares the personal and technical journey behind Helios, from growing up playing hockey in New Hampshire to studying engineering at MIT and recognizing a critical gap in player development technology. He explains how Helios was built as a zero-infrastructure solution using motion sensors rather than rink-based tracking, enabling scalable adoption across youth, collegiate, and professional levels.
Be inspired by Bill Near’s clear-eyed take on data, coaching, and building technology athletes actually stick with on in this episode of The First Customer!
Guest Info:
Helios
https://helioshockey.com/
Bill Near's LinkedIn
https://www.linkedin.com/in/billnear/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ole Lensmar, co-founder and CTO of Testkube.
Ole shares his unique perspective growing up across Germany, the US, and Sweden, and how those experiences shaped his adaptability and approach to entrepreneurship. He reflects on the differences between launching tech startups in Europe versus the United States, and why he believes the US remains a more mature market for scaling innovation. From his first ventures in the mid-90s to the creation of SoapUI, Ole explains how his passion for coding and solving practical problems led him to build tools that filled gaps in the QA and software testing space.
Ole dives into the origins of Testkube, explaining its mission to decouple testing from CI/CD pipelines and empower QA teams with a centralized, cloud-native platform. He discusses the open-source model, the challenges of enterprise sales, and the evolution of his ideal customer profile. Ole also shares insights on how Testkube differentiates itself from CI/CD tools and cloud execution vendors, enabling companies to run unlimited tests at scale without infrastructure limitations.
Explore how Ole Lensmar turned coding challenges into software solutions and shaped modern QA practices in this episode of The First Customer!
Guest Info:
Testkube
https://testkube.io/
Ole Lensmar's LinkedIn
https://www.linkedin.com/in/olensmar/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Det Ansinn, the founder of Brick Simple LLC, serial entrepreneur with four successful exits, and current CEO of MedTech company Neuralert.
Det shares his journey from pumping gas at the Doylestown Airport to building multiple innovative ventures, emphasizing the value of authentic connections, strong team culture, and pursuing projects that excite him over purely profit-driven motives. From creating Brick Simple’s first product to developing apps for Xbox Live and navigating the post-dot-com era, Det reflects on how his experiences shaped his approach to entrepreneurship and leadership.
Det also delves into his current work at Neuralert, a breakthrough stroke detection company, where he stepped in as CEO following the previous leader’s unexpected passing. Det discusses the unique challenges of leading a company he didn’t found, the importance of building resilient teams, and his dedication to making a meaningful impact in healthcare. He also shares insights on the Bucks County startup ecosystem, balancing professional intensity with personal passions like motorcycling, and maintaining perspective through mental health practices.
Step inside Det Ansinn’s world and discover a career fueled by curiosity, innovation, and purposeful action in this insightful episode of The First Customer!
Guest Info:
BrickSimple LLC
http://bricksimple.com
Neuralert Technologies
https://neuralert.co
Det Ansinn's LinkedIn
https://www.linkedin.com/in/detansinn/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Chris Molaro, CEO and co-founder of NeuroFlow.
Chris unpacks the personal and professional journey that takes him from growing up in Queens and Long Island to serving as an Army officer and ultimately building a healthcare technology company. Chris shares how the events of 9/11, his experience at West Point, and years of active-duty service shape his leadership philosophy and resilience. He reflects on his transition from military to civilian life, emphasizes the importance of “running toward something, not away from something,” and explains how lessons from combat—especially maintaining perspective under pressure—continue to guide him as a CEO.
Chris delves into the genesis and evolution of NeuroFlow, inspired by a tragic gap in mental health care he witnesses during his military service. He explains how he and his co-founder identify systemic failures in tracking outcomes and coordinating care, and how they build NeuroFlow by working directly with frontline providers to solve urgent, real-world problems. From landing their first paying customer—a private therapist in Philadelphia—to serving enterprise healthcare organizations, insurers, and the VA, Chris walks through how the company scales by prioritizing measurable impact over “nice-to-have” technology.
Discover how Chris Molaro turns lived experience and leadership into a mission to close critical gaps in mental health care on this episode of The First Customer!
Guest Info:
NeuroFlow
http://www.neuroflow.com
Chris Molaro's LinkedIn
https://www.linkedin.com/in/chrismolaro/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview the legendary sales expert and bestselling author Jeb Blount.
Jeb shares stories from his upbringing in small-town Georgia, where being the smallest kid in school taught him grit, hustle, and the relentless work ethic that would later define his career. He talks about finding confidence through public speaking, his early ambition to become a lawyer, and the surprising moment—thanks to “Rudy” himself—that pushed him to write his first book and eventually build Sales Gravy into a powerhouse sales training company.
Jeb also breaks down how elite performance in sales mirrors elite athletics, why founders must embrace selling before they can scale, and how persistence—not perfection—is the real engine behind long-term success. From cold calling alongside his clients to the evolution of Sales Gravy’s earliest customers, he offers a candid look at the mindset and habits that sustain high-impact sales careers.
Join Jeb Blount as he delivers both practical lessons and an inside look at the drive that built one of the most trusted brands in sales development today in this episode of The First Customer!
Guest Info:
Sales Gravy, Inc.
http://www.salesgravy.com/
The LinkedIn Edge
https://jebblount.com/product/the-linkedin-edge/
Jeb Blount's LinkedIn
https://www.linkedin.com/in/jebblount/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Joel Montvelisky, co-founder and Chief Product Officer of PractiTest.
Joel shares his unlikely journey from Costa Rica to the world of software testing. He talks about becoming a Cowboys fan in the 1970s, stumbling into QA because it paid slightly better than bartending, and eventually discovering that testing was far more than bug hunting—it was about improving products, reducing risk, and helping teams release with confidence. He reflects on the evolution of QA from the dot-com era to modern Agile and DevOps practices, the absence of formal QA education, and how conferences and early industry leaders helped him realize that testing is, in fact, a real profession with deep methodology and purpose.
Joel also shares the origin story of PractiTest, born from a gap he saw between enterprise tools like Quality Center and teams struggling to manage testing with spreadsheets. He explains how the company’s very first customer found them before they even had a way to accept payments, how founder-led sales carried them for years, and why meaningful testing requires both intention and mindfulness—something he practices personally to stay focused as someone diagnosed with ADHD later in life.
Hear how Joel Montvelisky turned unexpected beginnings into a career shaping the future of QA in this episode of The First Customer!
Guest Info:
PractiTest
https://www.practitest.com/
Joel Montvelisky's LinkedIn
https://www.linkedin.com/in/joelm3/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Andy Kochanowski, founder and CEO of Alerify, a data center based in Harrisburg, Pennsylvania.
Andy shares his journey from a 30-year career in corporate America, including service in the Navy, to taking the leap into entrepreneurship. He explains how Alerify serves a niche market of small and medium-sized businesses seeking secure, localized data storage through co-location and virtual private cloud solutions, providing a personal, hands-on approach that sets them apart from the hyperscale public cloud providers.
Andy also dives into the process of acquiring and revitalizing Alerify, from conducting meticulous due diligence to investing in infrastructure improvements, achieving SOC 2 compliance, and building a strong local network. He discusses early client wins, including iHeart Media, and shares his approach to leveraging AI at the edge for private, secure data processing. Along the way, he offers advice for aspiring business owners about finding the right opportunity, valuing culture alignment, and starting local before scaling.
Tune in to Andy’s story as he highlights the blend of strategic planning, technical expertise, and human connection that drives his company’s growth in this episode of The First Customer!
Guest Info:
Alerify
https://www.alerify.com/
Andy Kochanowski's LinkedIn
https://www.linkedin.com/in/andrew-p-kochanowski-ph-d/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Sean Heberling, founder and CEO of Marion Street Capital.
From buying up newspaper routes as a kid in Rochester, New York, to hiring friends and building a mini “paperboy empire,” Sean’s early ventures taught him how to scale, manage people, and spot opportunity. Those same instincts followed him through a 20-year career in hedge funds and later into academia as a finance professor at Villanova University, where he rediscovered his passion for helping businesses grow from the ground up.
Sean explains how Marion Street Capital was born from a handful of phone calls and a desire to bridge the gap between capital and companies that need it. He breaks down the hedge fund world in plain language, reveals what separates thriving entrepreneurs from failing ones, and shares how pattern recognition, persistence, and strategic ruthlessness shape success. From scaling startups to mentoring future leaders, Sean offers a grounded take on what it really takes to build something sustainable—and why, if failure weren’t an option, he’d be sailing around the world.
Hear how Sean Heberling turned early ambition into lasting impact on the finance world in this episode of The First Customer!
Guest Info:
Marion Street Capital
http://www.marionstreetcapital.com
Sean Heberling's LinkedIn
https://www.linkedin.com/in/seanheberling/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Adam Holt, founder and CEO of Asset-Map.
Adam talks about how his entrepreneurial drive took shape from his early years in New York to leading one of the most innovative platforms in financial visualization. Adam shares how his mother’s example as a self-made realtor influenced his approach to business and connection, teaching him to treat every interaction as a chance to form genuine relationships. He reflects on how attending Tony Robbins seminars as a teenager opened his mind to the power of mindset, reframing, and fear-breaking—lessons that became foundational to how he leads and builds companies today.
Adam discusses how he transformed his career from government work to launching Asset-Map, a platform that reimagines how people see and understand their financial lives. He dives into the early challenges of product development, balancing service revenue with innovation, and the costly lessons that came with scaling too soon. With refreshing honesty, Adam talks about finding the right partners, the importance of trust and culture, and how he built a company rooted in transparency and human connection.
Hear Adam Holt’s reflections on growth, trust, and the art of making finance more human in this episode of The First Customer!
Guest Info:
Asset-Map
http://www.asset-map.com
H. Adam Holt's LinkedIn
https://www.linkedin.com/in/hadamholt/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Joshua Davidson, CEO and founder of Chop Dawg.
Growing up just outside of Atlantic City during the Great Recession, Josh saw firsthand how fragile traditional industries could be. Watching friends’ families lose homes and his father work multiple jobs gave him a survival instinct and a drive to create opportunities for himself. By the time he was a teenager, Josh was building websites door-to-door and helping small businesses grow, even in the middle of an economic downturn. That early tenacity and optimism became the foundation of what would evolve into Chop Dawg.
Over 17 years later, Chop Dawg has grown from building websites for local businesses to developing complex apps and software for Fortune 500 companies, healthcare systems, universities, and household names like Wawa, Six Flags, and the Philadelphia Eagles. Josh shares how staying true to unconventional branding choices, leveraging repeat business and referrals, and being an early adopter of trends like generative search (GEO) have kept his company ahead of the curve. Through it all, his focus has remained on understanding clients deeply, building genuine partnerships, and refusing to play catch-up with competitors—choosing instead to set the pace in his industry.
Be inspired by Joshua Davidson’s path from teenage hustler to leading Chop Dawg’s global impact in this episode of The First Customer!
Guest Info:
Chop Dawg
https://www.chopdawg.com
Joshua Davidson's LinkedIn
https://www.linkedin.com/in/dasjoshua/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Rob Wenger, CEO and founder of Higher Logic.
Rob shares how Higher Logic evolved from a LinkedIn-style networking idea into a powerful engagement platform serving over 3,000 clients worldwide. With a focus on professional communities—ranging from doctors and accountants to global corporations—Rob explains how the right mix of purpose, participation, and leadership can shape thriving ecosystems that deliver real value for members and organizations alike.
Rob also reflects on his 17-year journey growing Higher Logic, offering insights into what makes communities flourish—or fade. From discovering that participation percentages remain surprisingly steady across professions to witnessing how one quirky question in a CPA forum sparked explosive engagement, Rob emphasizes the unpredictable yet rewarding nature of community building. He also discusses the role of leadership, moderation, and AI in sustaining engagement, and shares how his entrepreneurial roots and early observations of LinkedIn’s limitations inspired him to create a space where professionals could connect, learn, and grow together.
Be inspired by Rob Wenger’s journey of building lasting connections and shaping communities in this episode of The First Customer!
Guest Info:
Higher Logic
http://www.higherlogic.com
Rob Wenger's LinkedIn
https://www.linkedin.com/in/robwenger/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Tim Haak, founder and Vice President of Innovation at Mile6.
Tim shares how growing up in a small-town family business shaped his entrepreneurial mindset, and how his curiosity for technology led him to build his first websites as a teenager—before he even had his driver’s license. From those humble beginnings to leading a digital product agency that has reinvented itself every few years, Tim reflects on the persistence and adaptability needed to stay relevant in an ever-changing industry.
Tim also dives into Mile6’s evolution from a traditional dev shop into a fully integrated digital product agency serving enterprise clients. Tim explains how moving beyond “launch and leave” projects into long-term growth partnerships has elevated their work, and how shifting their focus upmarket aligned their website and software practices under one strategy. Along the way, he shares insights on managing resources, integrating AI tools, and building quality into every stage of the process.
Let's join Tim as he paints a vivid picture of what it takes to build a business that thrives across decades in this episode of The First Customer!
Guest Info:
Mile6
https://www.mile6.com
Tim Haak's LinkedIn
https://www.linkedin.com/in/timhaak/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Marco Benitez, CEO and founder of ROOK, a company revolutionizing how wearable health data is integrated and used.
Marco opens up about his entrepreneurial journey, from growing up in Mexico to moving his family to the U.S. to pursue bigger opportunities. He reflects on how his first startup shaped his path, how COVID-19 became the catalyst for ROOK’s pivot, and the game-changing moment when their very first insurance client validated their API solution.
Marco shares how Rook enables insurance companies, digital health platforms, and remote patient monitoring providers to seamlessly access data from over 300 wearables through a single API. By standardizing and harmonizing this information, ROOK helps organizations unlock clean, structured insights without the hassle of building multiple integrations. A self-proclaimed wearable geek, Marco also talks about his personal favorites, from Ōura to Whoop to Apple Watch, and how lifestyle shapes the value these devices provide.
Be inspired by Marco's story, a candid look at resilience, innovation, and the drive to build something bigger than yourself in this episode of The First Customer!
Guest Info:
ROOK
https://www.tryrook.io
Marco Benitez's LinkedIn
https://www.linkedin.com/in/marcobzg/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Umair Khan, CEO and founder of Techamana.
Umair explains that Techamana is a vetted talent marketplace designed to stand apart from traditional freelance platforms. Techamana ensures quality by rigorously evaluating technical skills, communication, and cultural fit before admitting freelancers to the platform. He explains that the company matches clients with top candidates within 48 hours, delivering a faster and more reliable hiring experience. Umair also addresses challenges such as detecting fraud, upholding quality control, and building trust when connecting global talent with businesses.
Umair also shares his personal journey from growing up in Karachi, Pakistan, to becoming a U.S. citizen and entrepreneur. Inspired by his own experience breaking into the global freelance economy, he recognized the opportunity to empower skilled workers in developing countries to access fairer wages and meaningful work. With Techamana, he aims to bridge wage disparities, leverage AI in building scalable solutions, and create opportunities for vetted professionals worldwide.
Step into Umair Khan’s journey, where the internet shaped his path and determination fueled the rise of a thriving platform, in this episode of The First Customer!
Guest Info:
Techamana
https://techamana.com
Umair Khan's LinkedIn
https://www.linkedin.com/in/umairahmedkhan/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Melissa Sherman, founding CEO of MOBILion Systems, Inc.
Melissa shares how her Midwestern upbringing and early career at DuPont shaped her blend of science and business acumen, transforming her from a researcher into a CEO. She talks about discovering her passion for building businesses around complex technology, drawing on experiences ranging from textiles and fashion to investment and startup incubation.
Melissa dives into MOBILion’s mission to “reveal what others leave unseen” through advanced instruments that push the boundaries of measurement and analysis. Melissa explains how their technology helps industries—from pharmaceuticals to food testing—characterize molecules more quickly and accurately, saving time and money while improving outcomes. She discusses the challenges of focus in a small, venture-backed company with wide-ranging applications, and how MOBILion strategically balances innovation with execution. Melissa’s story shows how curiosity, adaptability, and a love of science can translate into successful leadership in high-tech industries.
Learn how Melissa Sherman built a career turning complex chemistry into real-world impact in this episode of The First Customer!
Guest Info:
MOBILion Systems, Inc.
http://www.mobilionsystems.com
Melissa Sherman's LinkedIn
https://www.linkedin.com/in/melissa-sherman-ph-d-4711004/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Dan Abel Jr., the Chief Chocolate Officer of Bissinger’s Chocolate.
Dan shares how his family grew up immersed in the candy business—starting from a small family-run operation in 1981 to acquiring and leading the iconic Bissinger’s brand today. Dan walks us through their unique family dynamic, how each sibling found their place in the business, and what it’s really like behind the scenes of a chocolate kitchen—from caramel science to flavor innovation and why making candy is as much art as it is chemistry.
Dan also dives into the story behind Bissinger’s newest luxury product, the 1668 Collection, a meticulously designed line of shell-molded confections inspired by the brand’s royal French heritage. With flavors like cinnamon pear caramel and blood orange truffles, Dan describes how he personally locked himself in the R&D lab to bring this vision to life. Dan also touches on seasonal creativity, overlooked fruits like pears, why certain candies have stood the test of time, and what makes Bissinger’s chocolate different from the rest. It’s a delicious blend of tradition, innovation, and entrepreneurial storytelling—perfect for anyone curious about the business of chocolate.
Step inside the kitchen of Bissinger’s as Dan Abel Jr. shares the flavors, stories, and craftsmanship that define the brand in this episode of The First Customer!
Guest Info:
Bissinger's Handcrafted Chocolatier
http://www.bissingers.com
Dan Abel Jr.'s LinkedIn
https://www.linkedin.com/in/dan-abel-jr-15541765/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Adam Dakin, President and CEO of Keriton.
Adam’s entrepreneurial journey starts with selling hats and t-shirts in college before building multiple venture-backed startups and leading health tech investments at DreamIt Ventures. When Keriton’s investors seek new leadership, Adam steps in with a plan to stabilize finances, restructure the team, bring sales and marketing in-house, and close key enterprise healthcare deals. His approach pays off, securing major wins like a 32-hospital Intermountain Healthcare partnership that doubles the company’s size. Adam reflects on the challenges of selling into complex healthcare systems, the importance of trust and customization in enterprise sales, and why patient safety leaves no room for “good enough” in medical software.
Adam explains the critical safety issues hospitals face when tracking and delivering the correct mother’s milk or formula to vulnerable infants. A single mix-up can lead to disease transmission, allergic reactions, or other severe complications, triggering months of testing and follow-up. Keriton’s platform eliminates these risks by tracking every bottle’s location, contents, ownership, and expiration date, preventing misfeeds and expired milk from reaching patients. Adam shares how his personal experience with a child in the NICU and hearing passionate feedback from nurses deepened his commitment to the mission.
Explore Adam Daikin’s mission to merge business savvy with infant safety in this episode of The First Customer!
Guest Info:
Keriton
https://www.keriton.com
Adam Daikin's LinkedIn
https://www.linkedin.com/in/adamdakin/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Paul Byrne, President of Razoyo, a Texas-based custom software development company.
Paul shared how growing up in an entrepreneurial family in Wichita, Kansas—where his mom ran a fabric shop and his dad tinkered with tech ventures—planted the seeds for his own journey. We discussed how the concept of entrepreneurship has evolved from packing circuit boards around kitchen tables to building viral businesses on TikTok, like his daughter recently did. Paul also highlighted how today's lower barriers to entry create exciting possibilities for aspiring founders, especially those balancing family and other commitments.
Paul also walked us through the early days of Razoyo, from helping transform a data-entry business to landing eBay as one of their first clients. He explained how the company now specializes in rescuing struggling software systems, refining prototypes, and building scalable custom applications. Referrals and platform partnerships drive most of Razoyo’s business, and Paul emphasized the importance of nurturing relationships with strategic partners over time. He also shared advice for entrepreneurs on choosing a niche—even in unfamiliar industries—by being curious, asking the right questions, and embracing discomfort.
Discover Paul Byrne’s story of quiet grit, clever pivots, and building Razoyo from the ground up in this episode of The First Customer!
Guest Info:
Razoyo
http://razoyo.com
Paul Byrne's LinkedIn
https://www.linkedin.com/in/pwbyrne/
Want to be a guest on The First Customer? Send Jay Aigner a message on PodMatch here.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Nicky Senyard, CEO and founder of Fintel Connect.
Nicky shared the journey behind Fintel Connect—a digital acquisition platform that helps financial institutions across North America grow their customer base through affiliate marketing. She explained how the platform acts like the “plumbing” between banks and publishers like NerdWallet or Credit Karma, using a CPA (cost-per-acquisition) model that rewards performance and delivers real value.
Nicky also opened up about her roots in Australia and how the country's rugged environment shaped her entrepreneurial resilience. Before Fintel, she built and successfully exited the world’s largest affiliate platform for regulated online gambling. We talked about everything from building networks in unfamiliar markets to earning trust in a highly regulated space like financial services. Nicky emphasized the importance of curiosity, authenticity, and solving real problems—especially when selling to institutions that don’t always know what they’re missing.
Sit back and hear Nicky's biggest takeaway from years of building businesses in this episode of The First Customer!
Guest Info:
Fintel Connect
https://www.fintelconnect.com
Nicky Senyard's LinkedIn
https://www.linkedin.com/in/nickysenyard/
Want to be a guest on The First Customer? Send Jay Aigner a message on PodMatch here.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview serial entrepreneur Eric McHugh once again!
Eric dives into his latest venture, dataing.io, an AI-powered matchmaking app built to challenge the typical swipe-based dating model. He shares how the Web3 space supports his builder mindset and leads to the creation of Hold On Labs, a platform that launches products focused on meaningful connection. With dating.io, the goal is to create intentional, high-quality matches using AI-generated personality tags based on users’ social media and digital activity. Unlike Tinder or Hinge, which aim to keep users engaged and swiping, dating.io focuses on helping people find lasting matches and offers a “relationship butler” that helps couples with date planning, gift ideas, and relationship support.
Eric also shares their go-to-market strategy, which focuses on building local communities by starting with Southern California colleges through campus events, partnerships, and free photography incentives. The team is currently focused on gaining users, with a goal of reaching 10,000 in Los Angeles before expanding further. Monetization is not the immediate priority, but future plans include earning a share from date bookings and offering targeted brand placements. Eric points out that AI is not just a trendy term for them; it powers the platform’s ability to understand behavior and preferences, leading to smarter and more accurate matches.
Be intrigued by Eric McHugh’s pursuit of meaningful tech, smarter matchmaking, and the vibes behind dataing.io in this episode of The First Customer!
Guest Info:
dataing.io
https://apps.apple.com/us/app/dataing/id6478563884
Eric McHugh's LinkedIn
https://www.linkedin.com/in/ericdouglasmchugh/
Want to be a guest on The First Customer? Send Jay Aigner a message on PodMatch here.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Keilian Knudsen and Prags Mugunthan, co-founders of Pangea.ai.
Keilian and Prags explored their journey from university roommates in Scotland to building a global tech talent platform. Keilian described how growing up in Switzerland with an American mother and Norwegian father gave him a multicultural view of the world and a drive to create something of his own. Prags shared how moving from Sri Lanka to Norway at a young age gave him access to education and opportunity, which shaped his path toward entrepreneurship. Their first ventures included a sandblasting startup and a digital memory bank, both of which failed but pushed them to solve the problem they encountered firsthand—how hard it was to find and hire reliable software developers.
That problem led to the birth of Digital Knights, a service-based business that eventually became Pangea. Keilian and Prags candidly shared about the tough early days, including running out of money, borrowing from friends and family, and nearly walking away from it all. What kept them going was their shared vision and complementary strengths. They also emphasized the importance of building repeatable systems and processes, especially after realizing that excessive hustle without structure could limit their growth.
Discover how missed hires, borrowed savings, and unwavering conviction led Keilian and Prags to build Pangea in this episode of The First Customer!
Guest Info:
Pangea.ai
https://www.pangea.ai
Keilian Knudsen's LinkedIn
https://www.linkedin.com/in/keilian/
Prags Mugunthan's LinkedIn
https://www.linkedin.com/in/pragsm/
Want to be a guest on The First Customer? Send Jay Aigner a message on PodMatch here.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Aubrey Amatelli, Founder and CEO of PayRio—the first payment provider focused exclusively on alternative medicine.
Aubrey shared how her roots in Silicon Valley and a traditional finance career at JP Morgan eventually led her to launch PayRio, combining her passion for cannabis and her expertise in payments. She walked me through the complicated regulatory landscape that makes payment processing for cannabis so challenging and explained how PayRio uses creative, compliant workarounds like ATM rails and wallet tech to support dispensaries and e-commerce businesses.
Aubrey also opened up about the emotional transition from corporate life to cannabis entrepreneurship, including the fear and eventual empowerment that came with “coming out” on LinkedIn. Aubrey discussed how her startup journey began with cold calls and a scrappy three-person team, and how PayRio has grown to serve both mom-and-pop dispensaries and multi-state operators alike.
Let’s drive all the way to San Francisco and dive into Aubrey Amatelli’s bold leap from Wall Street to CBD tech in this episode of The First Customer!
Guest Info:
PayRio
https://payrio.co/
Aubrey Amatelli's LinkedIn
https://www.linkedin.com/in/aubreyamatelli/
Want to be a guest on The First Customer? Send Jay Aigner a message on PodMatch here.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ben Fellows, CEO and founder of Loop QA.
Ben shares how his company addresses the growing need for highly skilled, mid-to-senior QA professionals in a market lacking structured training and clear entry paths. Loop QA focuses on embedding experienced testers directly into teams at startups and enterprises, filling a critical talent gap with candidates who bring technical expertise, product understanding, and emotional intelligence. Ben explains how many successful QA professionals arrive from unconventional paths—often self-taught or transitioning from roles in development or customer success—and highlights the industry's broader need to recognize QA as a strategic, trust-building function rather than a final checkpoint.
Ben also opens up about his personal journey into entrepreneurship, shaped by watching his mother run her own business and a brief stint in politics that led him to the fast-paced world of startups. He describes the early days of Loop QA, including the unconventional strategy of offering free QA services to build a client base, and how that experience shaped the company’s sales and growth philosophy. He reflects on the evolving nature of QA’s role within organizations, the emotional toll of being seen as the “last line of defense,” and the importance of creating a healthy quality culture.
Whether you're trying to hire QA talent, break into the field, or simply want to better understand the mindset behind it, this episode of The First Customer delivers clarity, context, and plenty of relatable moments!
Guest Info:
Loop QA
http://www.workwithloop.com
Ben Fellows' LinkedIn
https://www.linkedin.com/in/ben-f-44778426/
Want to be a guest on The First Customer? Send Jay Aigner a message on PodMatch here.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode , I was lucky enough to interview Bill Douglas, CEO of Optic Wise, also known as “The Resilience Guy”.
From buying his first car at 15 with money he made running a newspaper hustle, to surviving a coral snake bite and a paralyzing ski accident 30 years to the day later, Bill’s journey is a lesson in grit and perspective. He shares how these life-altering experiences pushed him to leave corporate life behind and embrace entrepreneurship, prioritizing fulfillment over financial comfort. He has literally faced death more than once and came out swinging, bringing both wisdom and humor.
Bill also delves into how he reshaped Optic Wise from the ground up, taking the bold step of zeroing out revenue to rebuild the business with long-term recurring clients in mind. He explains how their digital infrastructure transforms commercial real estate by unifying all building systems onto one resilient and secure platform, which unlocks powerful data insights that increase tenant value and property performance. He even fronted a six-figure check to land their first anchor client.
Hear Bill Douglas share how calculated risks and resilience helped reshape an industry in this episode of The First Customer!
Guest Info:
Optic Wise
https://www.opticwise.com/
Link to order "Peak Property Performance"
https://www.amazon.com/dp/1639081283
Bill Douglas' LinkedIn
https://www.linkedin.com/in/billdouglas
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Steven Webster, CEO of asensei.
Steven reflects on the importance of learning through iteration. He shares how some of the company's earlier choices—while later adjusted—were necessary stepping stones that shaped their current success. Rather than dwell on what could have been done differently, Steven focuses on how each decision sharpened their perspective and helped them build what he confidently calls the best solution in the market today. It’s a reminder that progress often comes from navigating uncertainty with curiosity and humility.
Steven also unpacks how asensei’s customer base has grown beyond its original vision. While he initially anticipated serving the sports coaching market, connected fitness quickly became the company’s foundation. With strength training rising in popularity and digital fitness becoming more sophisticated, asensei now leads that category. This traction has opened doors to other markets like connected healthcare—particularly in physical therapy—and even brick-and-mortar gyms, where members increasingly expect personalized, tech-powered experiences. As Steven puts it, the company isn’t just trying to win the market—it’s theirs to lose.
See how hindsight, patience, and smart execution propelled Steven Webster and asensei to the top of connected coaching in this episode of The First Customer!
Guest Info:
asensei
http://www.asensei.ai
Steven Webster's LinkedIn
https://www.linkedin.com/in/stevenwebster/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview a longtime friend and startup expert Gregory Shepard.
Greg shares the story behind his new book, The Startup Lifecycle, which grew out of a four-year research project on why startups fail. With thousands of transcripts and 200,000 case studies, he saw the need to turn complex data into practical tools for founders. What began as a policy-focused effort became a mission to empower entrepreneurs. This led to both the book and his platform, Startup Science, now home to tens of thousands of founders and a growing network of mentors and investors.
Greg also shares his startup-style approach to writing and publishing the book. He carefully planned its structure, from parts and chapters to quotes, jokes, and stories, aiming to make it both informative and engaging. He talks about using AI as a helpful editor, while warning against depending on it for original ideas. Greg also outlines his go-to-market strategy, which includes over 700 tactics across podcasts, book clubs, search optimization, and more.
Give it up one more time for Gregory Shepard! By treating the book like a product launch, his entrepreneurial mindset shines through, showing that even in authorship, he's all in on impact and execution!
Guest Info:
Gregory Shepard's Website
https://www.gregoryshepard.com/
Gregory Shepard's LinkedIn
https://www.linkedin.com/in/gregshepard/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Terence Bennett, CEO of DreamFactory.
Terence shares his unconventional journey from a military intelligence officer to leading a developer-focused API company. He explains how his entrepreneurial parents influenced his mindset and how his military background taught him to solve problems creatively. He also shares how dealing with dyslexia and joining a support group at Google helped him discover his strength in thinking outside the box.
Terence discusses his career pivot from cybersecurity to startup life, eventually landing at DreamFactory through his work with the parent company Xenon. He explains how DreamFactory’s way of handling APIs, by focusing on data models first, is different and works well, especially for older systems in places like the public sector. He also shares how working with the long-established company Saint-Gobain showed him how much people believe in DreamFactory.
Buckle up for a ride to the Golden State, where Terence shares how strong leadership, trust, and community fuel both personal growth and business success in this episode of The First Customer!
Guest Info:
DreamFactory Software
http://www.dreamfactory.com
Terence Bennett's LinkedIn
https://www.linkedin.com/in/terencehbennett/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview James Griffin, CEO of Invene.
James shares how he transitioned from a self-taught coder with early entrepreneurial tendencies to leading a successful healthcare-focused software firm. Raised in an engineering-driven household in McKinney, Texas, James initially pursued biomedical engineering before shifting to computer science, eventually leveraging a full-ride college scholarship to start several ventures. His turning point came after a mentor introduced him to a company needing software support—leading to his first $10,000 consulting client. While balancing this opportunity with a struggling product startup, James leaned into healthcare after discovering it was the most responsive and financially viable industry, allowing him to bootstrap Invene.
Throughout the conversation, James emphasizes the importance of focus and specialization. He candidly advises agency owners to stop being indecisive and commit to a niche, explaining how his early decision to focus solely on healthcare unlocked higher value clients and stronger referrals. Drawing from his own experience and conversations with other agency founders, James outlines a three-pronged framework for specialization: choosing what energizes you, what motivates your team, and what generates the most profit.
Let's crack the code and uncover James Griffins' unstoppable mindset in this episode of The First Customer!
Guest Info:
Invene
http://www.invene.com
James Griffin's LinkedIn
http://linkedin.com/in/jamesgriffin3/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jason Vego, co-founder and CEO of Bevz, a digital platform helping mom-and-pop liquor and convenience stores go online and manage inventory.
Jason shares how growing up with an entrepreneurial father planted the seed for his own ventures, including an early attempt to build software for dog groomers. The failure taught him valuable lessons about understanding an industry from the inside. That insight became crucial when launching Bevz with his childhood friend—who happened to own multiple liquor stores. Together, they identified a major gap in tech support for small, independent retailers in this space.
Jason explains how Bevz evolved from a DoorDash-style marketplace into a more comprehensive inventory and sales management platform tailored for small convenience stores. While the ultimate goal is full automation of ordering and stock tracking, early adoption hinged on solving what store owners cared about most: increasing revenue through online sales. With over 700 stores on board and a clear focus on serving the underrepresented independent retailer, Bevz is chipping away at a multibillion-dollar problem.
Let’s hear from Jason Vego on why he’s prioritized real-world impact over personal branding—and how listening to customers (not just one savvy co-founder) helped shape their strategy in this episode of The First Customer!
Guest Info:
Bevz
https://bevz.com/
Jason Vego's LinkedIn
https://www.linkedin.com/in/jvego/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Brett Tiagwad, founder and CEO of Elevated Angles.
Brett shares his unconventional path from finance to drone media. After a challenging personal journey, including recovery and the loss of his mother, Brett found solace and inspiration in flying drones. What started as a therapeutic hobby quickly became a business idea when he realized the visual impact drone footage could have. With no prior experience in photography or videography, he taught himself editing through YouTube, gradually transforming Elevated Angles from a side hustle into a thriving creative production company.
Brett details the early struggles of breaking into industries like construction and public sector work, where initial expectations didn’t match market realities. After experimenting with different niches, he leaned into his strengths in visual storytelling and editing, positioning his company as a drone-focused media agency catering to brands that value high-quality content. Now expanding his team to meet growing demand, Brett emphasizes the importance of owning your local market and scaling with purpose.
Join Brett Tiagwad on his journey as he highlights the power of persistence, adaptability, and building a brand rooted in both passion and skill in this episode of The First Customer!
Guest Info:
Elevated Angles LLC
https://www.elevatedanglesllc.com/
Email
info@elevatedangles.com
Brett Tiagwad's LinkedIn
https://www.linkedin.com/in/brett-tiagwad-a9a23b79/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Christian Espinosa, founder and CEO of Blue Goat Cyber.
Christian shares his experience of growing up in poverty with an unstable home life, seeking structure in the Air Force, and eventually transitioning from a successful freelancing career to launching his first company, Alpine Security. Christian explains that boredom and the desire for growth pushed him to scale his business, which involved convincing long-time clients to trust his growing team. Despite early challenges, he successfully built and sold Alpine to Cerberus Sentinel during the pandemic—a decision driven by burnout and what he felt were signs from the universe.
After the sale, a serious health scare prompted Christian to reassess his path. Recovering from blood clots and reflecting on how a medical device saved his life, he founded Blue Goat Cyber with a mission to secure medical technologies. Drawing on earlier industry experience, he strategically niched the company to focus on medical device cybersecurity, guided by FDA mandates and a clear understanding of the market’s pain points. Christian talks about reactivating old contacts, leveraging past partnerships, and using tools like StoryBrand to refine messaging and positioning.
Discover Christian Espinosa's story of resilience, reinvention, and finding purpose in solving critical problems that matter in this episode of The First Customer!
Guest Info:
Blue Goat Cyber
https://bluegoatcyber.com
Christian Espinosa's LinkedIn
https://www.linkedin.com/in/christianespinosa/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Dori Yona, Co-founder and CEO of Simple Closure.
Dori shares his entrepreneurial journey, which began with a childhood influenced by his entrepreneur parents and a deep connection to Silicon Valley. He first launched a dating app in Israel, but quickly pivoted to create Earny, a consumer fintech company that automated price protection refunds from retailers and credit card companies. The idea sparked from a real-life experience where he successfully claimed a refund after a price drop, revealing a broader market opportunity. Earny eventually scaled to millions of users and was sold after a multi-year acquisition journey involving various potential buyers.
Dori’s latest venture, Simple Closure, was born from his painful experience trying to shut down a startup. After a board member raised the need for a shutdown plan during a downturn at Earny, Dori found little support from advisors and a lack of public resources. This inspired him to build a solution for the thousands of companies that face similar closures annually. Through founder interviews and increasing inbound interest, Simple Closure found its first customer even before launching a formal product, confirming a strong demand for a structured and compassionate shutdown service.
Let’s head to the Sunset Capital as Dori Yona shares how he’s destigmatizing failure and simplifying shutdowns for startups and small businesses in this episode of The First Customer!
Guest Info:
Simple Closure
https://simpleclosure.com
Dori Yona's LinkedIn
https://www.linkedin.com/in/dori-yona-b8369877/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Mark Wormgoor, CEO and tech coach at The Maverick CTO.
Mark shares that despite a successful 25-year corporate career in IT, he felt unfulfilled after reaching his long-term goal early and ultimately chose to go independent. He candidly reflects on the decision-making process behind leaving corporate life, his early startup missteps, and how a failed venture with a co-founder taught him valuable lessons about product-market fit. His initial foray into entrepreneurship eventually led to launching a software development agency and later, a coaching practice focused on tech leadership.
Mark explains that his transition into coaching was a natural evolution of the informal mentoring he had done throughout his corporate career. He combined that passion with formal coaching training and inspiration from Dan Martell’s hybrid coaching/mentorship style. Today, through The Maverick CTO, Mark helps tech leaders navigate challenges in leadership, team building, and stakeholder management. He emphasizes that charging for coaching not only sustains his business but also deepens client commitment and results.
Join us as Mark Wormgoor unpacks why startups should never build without customers in this insightful episode of The First Customer!
Guest Info:
The Maverick CTO
https://themaverickcto.com/
Mark Wormgoor's LinkedIn
https://www.linkedin.com/in/mwormgoor/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Bert TerHart, CEO and Founder of LeadBrain AI.
Bert shares how his upbringing in a small Canadian town and the work ethic of his entrepreneurial father shaped his approach to business. From surveying frozen land with his dad on holidays to founding three companies in the tech and healthcare sectors, Bert emphasizes the importance of deep customer commitment and understanding your niche. He recounts his journey from System Modal Software to NextGen SEO, and now LeadBrain AI—each venture building on a foundation of domain knowledge and strong client relationships in the medical field.
Bert explains that LeadBrain AI succeeds by cutting through the noise in the saturated lead generation and AI space through hyper-specific targeting and thoughtful application of technology. Rather than relying on generic AI-generated content, his team crafts detailed prompts to define customer profiles and tailor messaging with human oversight. He underscores that effective marketing and sustained impact stem from knowing your audience, telling a compelling story, and sticking with what you know—even when it gets boring.
Hear how Bert TerHart leans into his own story and encourages entrepreneurs to do the same: care deeply about your niche, stay persistent, and build something meaningful—on this episode of The First Customer!
Guest Info:
LeadBrainAI
https://leadbrain.ai/
Bert TerHart's LinkedIn
https://www.linkedin.com/in/bertterhart/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jimmy Jacobson, CTO of Codingscape.
Jimmy discovered programming through his father's university lab computer, unaware it could be a career. He later pursued computer science, freelancing while working at Overstock and Zappos. Zappos’ culture encouraged risk-taking, fueling his entrepreneurial drive. He co-founded Wedgies.com, a social media polling tool with clients like The Wall Street Journal and the White House. Despite its success, venture capital pressures led to its acquisition by Match.com, shaping his approach to future ventures.
After the sale, Jimmy and his partners founded Codingscape, applying lessons from "Built to Sell". They prioritized sustainable growth by building strong client relationships instead of chasing every opportunity. Rather than competing in crowded proposals, they focused on education, networking, and thought leadership. This strategy keeps Codingscape top of mind when clients need expert solutions.
Join Jimmy as he shares how adaptability, strategic growth, and strong relationships fueled his journey from freelance developer to thriving entrepreneur in this episode of The First Customer!
Guest Info:
Codingscape
https://codingscape.com
Jimmy Jacobson's LinkedIn
https://www.linkedin.com/in/jimmyjacobson/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Will Blackburn, co-founder of DevClarity.
Will shares he's from Birmingham, Alabama, where he still resides. Although he moved to Atlanta, thinking Birmingham lacked a tech ecosystem, he returned after seeing local success stories and opportunities. Birmingham’s smaller, supportive startup community, centered around the Innovation Depot, made it easier to build connections than Atlanta’s bigger, less personal environment. This supportive community inspired him to build DevClarity in Birmingham.
Will explains that DevClarity helps new engineering managers with a developer-focused one-on-one tool. It uses AI to summarize notes, analyze sentiment, and guide developer growth. The goal is to build a system for tracking team performance, well-being, and project details. While DevClarity started by targeting engineering managers, Will sees the need to also serve CTOs, VPs, and directors with broader insights for the whole organization.
Find out how Will Blackburn embraced Birmingham’s collaborative spirit to build DevClarity’s success in this episode of The First Customer!
Guest Info:
DevClarity
https://www.devclarity.ai/
Will Blackburn's LinkedIn
https://www.linkedin.com/in/willhblackburn/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Tatsiana Kirimava, CEO and co-founder of Orangesoft.
Tatsiana shares that she grew up in various countries, including Poland, Belarus, and the U.S. She attributes her open-mindedness and independence to her parents, who encouraged her to make her own decisions. She highlights her ability to communicate effectively and build networks as essential skills she honed throughout her life. Her passion for technology from a young age naturally led her to create Orangesoft, which started as a mobile app development company and has now evolved into a specialized custom software development firm focusing on healthcare and AI.
Tatsiana discusses the company's journey toward niching down and the importance of establishing expertise in a specific industry. While Orangesoft originally served a broad range of clients, Tatsiana realized that specializing in healthcare allowed them to provide higher-quality services and differentiate themselves from the competition. She explains how the company's marketing strategy is now heavily focused on content marketing, attending conferences, and building its reputation as experts in the healthcare and AI fields.
Discover how Tatsiana Kirimava's creative vision and dedication shaped her path to impactful consulting in this episode of The First Customer!
Guest Info:
Orangesoft
http://www.orangesoft.co
Tatsiana Kirimava's LinkedIn
https://www.linkedin.com/in/tatsianakirimava/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview T. Brad Kielinski, Founder of IT Pros.
Brad shared his journey from growing up in Plymouth Meeting near Germantown Academy to becoming a successful tech recruiter in Philadelphia. Inspired by witnessing his uncle and aunt’s homegrown business grow to 400 employees and his father’s inventive spirit, Brad gravitated towards entrepreneurship early on. His career path began with internships in IT and eventually led him to work for various tech recruiting agencies before launching IT Pros in 2011. His approach to building the business included founding a LinkedIn community in 2009 that connected tech professionals throughout the Philadelphia region, focusing on networking and knowledge-sharing without sales pressure.
Brad explained that IT Pros' early focus was on venture-backed startups and smaller, less-known companies within the Delaware Valley region. Over time, the company deliberately avoided working with large corporations with skewed terms and instead concentrated on agile, fast-moving businesses and manufacturing companies modernizing their environments. His method of fostering organic growth through community-building and strategically choosing clients has been key to IT Pros’ sustained success.
Witness Brad Kielinski’s approach to thriving in the tech industry by choosing the right clients and building a strong community on this episode of The First Customer!
Guest Info:
IT Pros
http://www.itprosphilly.com/
T Brad Kielinski's LinkedIn
https://www.linkedin.com/in/t-brad-kielinski-philadelphia-tech-recruiter/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Charles Sims, CEO and founder of Investimate.
Charles shares how he grew up around innovation and leadership inspired him to build and scale ventures, starting with a paintball supply company as a child. His ability to adapt and thrive in chaos earned him the moniker "Hurricane CTO" during his tenure with organizations like the LA Clippers and United Talent Agency, where he became known for troubleshooting crises and bringing stability to high-pressure situations. Now, with Investimate, he is channeling his expertise into a platform that helps founders refine their pitch decks, evaluate market opportunities, and secure investment with data-driven insights.
Reflecting on past challenges, Charles discusses a missed acquisition opportunity where he struggled to frame the value proposition, only to later see the deal double in value after another company acquired it. This failure pushed him to develop structured frameworks for assessing investments more effectively. He also emphasizes the importance of leadership, not just in taking accountability but in fostering growth by allowing others to take risks while providing a safety net.
Sit back and listen as Charles highlights the resilience and adaptability required to navigate the entrepreneurial world, making him a valuable voice in the startup ecosystem in this episode of The First Customer!
Guest Info:
Investimate
https://investimate.io
Charles Sims' LinkedIn
https://www.linkedin.com/in/charlessims/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview David Snider, founder and CEO of Harness Wealth.
Growing up in Boston, David's early exposure to financial services and an interest in problem-solving shaped his career. After co-founding and helping grow Compass, a major real estate brokerage, he realized that navigating tax and financial complexities was a major challenge for business owners and high-growth employees. His personal experience with a missed tax-saving opportunity underscored the need for better financial advisory services tailored to the next generation of wealth creators.
David explained the unique challenges of launching a two-sided marketplace, balancing the need to attract both financial advisors and high-net-worth clients. He initially leveraged personal connections and digital marketing to onboard advisors while refining the platform’s value proposition. Over time, Harness Wealth shifted focus to providing a technology-driven tax platform that empowers independent advisors to enhance their services.
Watch how David honed his sales skills through hands-on experience, recognizing that success in entrepreneurship often requires stepping outside one’s comfort zone in this episode of The First Customer!
Guest Info:
Harness Wealth
https://www.harnesswealth.com/
David Snider's LinkedIn
https://www.linkedin.com/in/sniderdavida/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jason Shafton, CEO and founder of Winston Francois.
Jason shares his journey from growing up in a family of entrepreneurs in Chicago to becoming a growth and marketing consultant for tech startups. Inspired by his parents’ business ventures in high-end audio equipment, Jason developed an early passion for business, launching a small airplane-selling stand as a child and later a record label in high school. His career took him from Google to leadership roles at Comedy Central, Headspace, and various startups before organically transitioning into consulting. What began as informal advising soon turned into a full-time business as demand for his expertise grew, leading him to establish Winston Francois—a firm offering fractional CMO and growth leadership services.
Jason explains how Winston Francois differentiates itself in the crowded world of growth consulting by leveraging deep operational experience in venture-backed startups and major tech firms. His first paying client, Modern Animal, exemplifies this approach, as he helped scale the tech-first veterinary service while continuing to work with them over time. Reflecting on his journey, Jason emphasizes the importance of defining an ideal customer early on, a lesson learned through trial and error. While his personal brand currently drives much of Winston Francois’ visibility, he hopes the company’s reputation will grow independently.
Take a seat and listen to Jason Shafton's story which highlights the power of relationships, strategic positioning, and staying adaptable in an evolving market in this episode of The First Customer!
Guest Info:
Winston Francois
winstonfrancois.com or wf.team/pod
Jason Shafton's LinkedIn
https://www.linkedin.com/in/jasonshafton/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Vladimir Baranov, CEO and founder of Human Interfaces.
Vladimir had early exposure to the turbulent Russian business climate, which made him cautious about entrepreneurship, but his experiences in the U.S. gradually changed his perspective. In college, he created a textbook-sharing platform, an early taste of entrepreneurship, though without charging users. Later, he ventured into finance, spending over a decade in capital markets before transitioning to startups. His first major success came when he co-founded a wealth management tech company, which scaled to 150 employees and was eventually acquired by Franklin Templeton. This experience fueled his passion for entrepreneurship and led him to explore the aerospace industry, despite having no formal background in it.
After helping grow an aerospace startup and successfully launching multiple satellites, Vladimir felt the pull toward something broader—coaching. Recognizing that many engineers and scientists struggled to bring their innovations to market, he founded Human Interfaces to help bridge that gap. Now a business coach, Vladimir focuses on empowering tech founders, engineers, and scientists to build successful companies. His marketing approach is continually evolving, relying on a mix of in-person networking, coaching platforms, LinkedIn outreach, and SEO strategies.
Check out this episode of The First Customer where Vladimir Baranov ensures his message resonates with the right audience by blending his experience in aerospace, finance, and business coaching to help tech founders succeed!
Guest Info:
Human Interfaces
https://www.humaninterfaces.co/
Vladimir Baranov's LinkedIn
https://www.linkedin.com/in/vladimirbaranov/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Peter Bonney, CEO and founder of Fastbreak RFP.
Peter shares his entrepreneurial journey, starting from his childhood in a small town in Massachusetts. Growing up with a father who ran shoe stores and constantly engaged in side hustles, Peter absorbed key lessons in customer focus and hustle. He reflects on how his early experiences shaped his business philosophy, especially his dad’s mantra, "The customer is your job," which continues to influence how he approaches building customer-centric solutions. Peter’s first venture, Vendorful, taught him hard lessons about the procurement space—how difficult it was to sell solutions that save money versus those that generate revenue. Despite these challenges, Vendorful found success, leading to its acquisition.
Peter’s latest venture, Fastbreak RFP, spun out from the challenges he faced responding to RFPs while scaling Vendorful. Fastbreak simplifies and streamlines the RFP response process for B2B companies, with an early focus on industries like health insurance that experience significant RFP-related pain points. Peter emphasizes the importance of niching down to achieve faster product-market fit, something he wishes he had done earlier. He discusses the contrast between selling to procurement teams and revenue teams, highlighting how the latter is often a much easier and faster path to growth. Now leading a lean, early-stage team, Peter shares how he’s embraced experimentation and customer feedback to chart a clearer path for Fastbreak’s future success.
Hear how Peter Bonney turned his first big idea into a thriving business in this episode of The First Customer!
Guest Info:
Fastbreak RFP
https://fastbreakrfp.com
Peter Bonney's LinkedIn
https://www.linkedin.com/in/peter-bonney-nyc/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Shae Feltz, CEO and founder of NOTICS, an IT service provider based in Minneapolis.
Shae delves into his humble beginnings in Brainerd, Minnesota, where he learned early on that working for someone else wasn’t for him. At just 16, Shae launched a mobile iPhone repair business, gaining valuable insights into marketing, sales, and fulfillment. He credits his early experiences with shaping his approach to business, including the sale of his first venture’s client list and inventory. Through a combination of technical skill, hands-on problem-solving, and taking advantage of programs like PSEO to earn an associate degree while still in high school, Shae laid the foundation for his future success.
Shae also discusses the genesis of NOTICS, which he co-founded in college, with its first customer coming from his iPhone repair business. The company initially grew through word-of-mouth referrals but eventually hit a plateau, prompting Shae and his team to dive into revenue-generating activities like cold email campaigns. Despite industry challenges, Shae emphasizes the importance of continuous learning, personalized outreach, and adapting strategies to remain competitive.
Get to know more about Shae Feltz and discover his reflections on balancing risk-taking with skill-building, as well as the lessons learned from early jobs that serve as valuable advice for aspiring entrepreneurs in this episode of The First Customer!
Guest Info:
NOTICS
https://www.notics.io
Shae Feltz' LinkedIn
https://www.linkedin.com/in/shae-feltz/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Brian Glick, CEO and founder of Chain.io
Brian traced his inspiration to a family background in leadership and entrepreneurship, coupled with firsthand experience in customs brokerage. Dropping out of college, Brian’s entry into the supply chain world began humbly, crawling under desks to set up computers. Over time, he recognized inefficiencies in the customs and freight industries, which spurred the creation of his first company, Aspect9, and eventually Chain.io. Unlike theoretical business plans, Chain.io was born out of real-world pain points and aimed to simplify complex integrations across the supply chain ecosystem.
Brian detailed pivotal moments that shaped Chain.io's success, from landing their first customer based on trust rather than a product, to rapidly delivering custom solutions under tight deadlines. Today, the company caters to large enterprises with multimillion-dollar contracts, focusing on creating value by streamlining data exchanges across global trade systems. While the company has scaled significantly in client size and revenue, Brian emphasized his commitment to continuous improvement in simplifying integrations and delivering value. His leadership approach reflects a hands-on ethos, focusing on solving real problems while letting the future of the business unfold naturally.
Hear Brian Glick’s story of transforming ideas into cutting-edge logistics platforms in this engaging episode of The First Customer!
Guest Info:
Chain.io
http://www.chain.io
Brian Glick's LinkedIn
https://www.linkedin.com/in/briansglick/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jon Wise, the founder and CEO of Jon Wise Creative (JWC).
Jon started his childhood in suburban Atlanta, where his father ran a local software store. Jon recalls his earliest entrepreneurial endeavor at a community festival, selling “Tucker Rocks” to neighbors, which marked the beginning of his creative and business-minded spirit. After studying music in Boston and freelancing in event production, Jon leveraged his burgeoning Instagram presence to land significant opportunities, including a project with Ralph Lauren. These experiences culminated in the founding of JWC, where Jon brings a unique blend of personal branding and marketing expertise to his clients.
Jon emphasized the power of personal branding in business. Reflecting on his decision to name his agency after himself, he highlighted the importance of authenticity and relationships in building trust with clients. Jon also provided insights for others hesitant to embrace personal branding, encouraging them to overcome self-doubt and focus on being genuine. He shared how JWC has evolved, including a pandemic pivot and a commitment to innovative content strategies.
Join Jon Wise as he shares his journey from selling rocks to leading a thriving creative agency, offering insights on embracing change, building a personal brand, and fostering relationships in entrepreneurship in this episode of The First Customer!
Guest Info:
Jon Wise Creative
http://jonwisecreative.com
Jon Wise's LinkedIn
https://www.linkedin.com/in/jon-wise
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Etienne de Bruin, Founder and CEO of 7CTOs.
Etienne shares his entrepreneurial journey, starting from his upbringing in South Africa to founding his organization that supports technology leaders. Growing up during a time of global isolation for South Africa, Etienne reflects on how this scarcity of resources fostered a strong entrepreneurial spirit and innovative thinking. With a background in computer science and early exposure to personal computing, he developed a passion for technology and creativity, which later evolved into a career in tech startups. His experiences working in Germany and eventually moving to the U.S. paved the way for his eventual venture into leadership and organizational development, focusing on building relationships and emotional intelligence in the CTO community.
Etienne reveals how 7CTOs came to life, describing the pivotal moment when he pivoted from informal CTO meetups to a formal membership-based organization. Initially met with resistance, he found encouragement from his first member, Harold, and his co-founder, Michael, who shared his vision for fostering emotional intelligence among CTOs. Etienne recounts how his organization evolved from free dinners to a community-driven model where leaders commit to each other’s growth. Today, 7CTOs thrives on its emphasis on relationship-building and people-centered leadership, marking over a decade of empowering technology leaders to excel beyond technical expertise.
Uncover the driving force behind Etienne de Bruin’s mission to create meaningful connections and solutions in this episode of The First Customer!
Guest Info:
7CTOs
https://7ctos.com
Etienne de Bruin's LinkedIn
https://www.linkedin.com/in/etdebruin/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Rachel Sanders, CEO and Co-Founder of Rootine.
Rachel shares the transformative journey behind her health and wellness brand. Rootine’s mission is to empower individuals with personalized, data-driven health solutions, starting with custom multivitamins tailored to biological data. Rachel recounts how her upbringing in a holistic health-focused household, combined with her experience in investment banking, highlighted the gap between technological innovation in healthcare and the stagnant state of the supplement industry. This realization inspired her to leverage technology and science to address burnout and health challenges through nutrition and lifestyle adjustments, rather than relying on traditional medication.
Rachel dives into Rootine's evolution, from its initial offering of DNA-informed supplements to its expansion into functional drink mixes aimed at stress, sleep, and focus. She reflects on lessons learned, such as the importance of organic growth over paid advertising and the power of narrowing the target audience to underserved demographics, particularly millennial and Gen X women. Rachel also highlights her commitment to building a personal brand, emphasizing its role in connecting authentically with customers and driving awareness for Rootine’s mission.
Explore Rachel Sanders’ unique approach to innovation and purpose-driven work in this episode of The First Customer!
Guest Info:
Rootine
https://rootine.co/
Rachel Sanders' LinkedIn
https://www.linkedin.com/in/rachel-soper-sanders/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Hunter Fortuin and Tom Carmona, co-founders of Wolfjaw Studios.
Based in Troy, New York, Wolfjaw specializes in backend development for online gaming services, tackling the complex systems that enable matchmaking, account management, and telemetry. Tom recounts how the company’s first major client originated from a network connection cultivated over three years. By focusing on honesty, stellar communication, and high technical standards, Wolfjaw has become a trusted partner for major studios, even receiving word-of-mouth referrals for being "the best in the business."
The duo also shares insights on how Wolfjaw has evolved since its founding in 2019. While their early days involved shorter contracts and straightforward development roles, they've since shifted to offering comprehensive, long-term solutions. This includes the development of new tools accessible to smaller studios, democratizing high-quality backend services. Hunter highlights their work on Among Us as a prime example of their impact, describing how Wolfjaw introduced key features like account systems and social capabilities to the cultural phenomenon.
Get a behind-the-scenes look at how Hunter and Tom turned a shared vision into a powerhouse for gaming infrastructure in this episode of The First Customer!
Guest Info:
Wolfjaw Studios
https://wolfjawstudios.com/
Hunter Fortuin's LinkedIn
https://www.linkedin.com/in/hunter-fortuin/
Tom Cardona's LinkedIn
https://www.linkedin.com/in/tom-carmona/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jason Barnard, CEO of Kalicube.
Jason recounts his beginnings in the music industry, where he started a record label after failing to secure a deal for his band. This led him to his first customer, a record company, which he gained through relationship building. He further explains the challenges he faced with his second company, a children’s entertainment platform, which ultimately succeeded due to a significant audience demand, evidenced by five million monthly visitors to their website. This success attracted the attention of major telecoms like Orange in France, illustrating the importance of having a compelling audience proposition.
Transitioning to Kalicube, Jason describes his current focus on helping individuals control their online personal brand. He emphasizes the necessity of having a personal website to establish credibility and authority in the digital space, as well as the timeline for seeing results from such efforts, ranging from three to twelve months. Jason asserts that the goal of dominating one’s niche is about becoming the go-to name associated with a specific topic. Through their platform, Kalicube utilizes extensive data points to guide clients on effectively building their personal brands and engaging their target audiences.
Get inspired by Jason Barnard's journey from musician to digital strategist and learn how to redefine your brand in this episode of The First Customer!
Guest Info:
Kalicube
https://kalicube.com/
Jason Barnard's LinkedIn
https://www.linkedin.com/in/jasonmbarnard/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was very, very lucky enough to interview my former boss, Dave Reinhold, Founder of VentureCPO.
Growing up in New York, Dave recounts his first “business” selling bubble gum and fans to classmates, reflecting a lifelong drive for independence and resourcefulness. His early passion for technology blossomed with his first computer, a Commodore 64, which sparked a fascination with digital products. Dave went on to study management information systems at Binghamton University and earned an MBA in entrepreneurship and MIS from NYU’s Stern School. He built a career around startups, notably working at Loeb as a fractional product leader for portfolio companies, where he gained expertise in various industries and honed his methodology for product strategy.
Launching VentureCPO allowed Dave to bring his fractional CPO services to early-stage companies. His consultancy is structured around a playbook adaptable to diverse industries, focusing on product strategy, roadmaps, and execution. In the conversation, Dave discusses the challenges of transitioning from corporate roles to entrepreneurship and the unexpected interest from later-stage companies. Now five months in, he’s navigating the business development landscape, exploring partnerships with venture funds, joining fractional executive platforms, and even experimenting with LinkedIn advertising. Dave also emphasizes the value of building a community and finding niche expertise, which he sees as pivotal in differentiating VentureCPO in the fractional product leadership space.
Listen in as Dave Reinhold brings a fresh perspective on growth, challenges, and lasting client partnerships in The First Customer!
Guest Info:
VentureCPO
https://www.venturecpo.com/
Dave Reinhold's LinkedIn
https://www.linkedin.com/in/davidjreinhold/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Deanna Sheward, co-founder and Chief Product Officer of Capablanca.
Deanna shares her unique journey from academia to entrepreneurship. She recounts how her background in art, architecture, and research instilled in her a passion for learning and personal growth, which later fueled her pivot into the tech industry. Deanna explains how the skills she honed as a researcher—like public speaking, project management, and self-promotion—naturally translated into entrepreneurial success. However, she emphasizes the challenge of building a new professional network from scratch after shifting from academia to technology. By attending meetups and leveraging connections from her previous circles, she managed to establish a strong foundation in the startup ecosystem.
Deanna also delves into the origins and growth of Capablanca, a cybersecurity firm she co-founded with her husband, Luis. Initially balancing consulting work alongside their full-time jobs, the couple decided to build Capablanca as a flexible business that allowed them to balance their professional and personal lives after the birth of their son, Lorenzo. Deanna highlights the challenges and rewards of working with her spouse, underscoring the importance of clear roles and teamwork. She reflects on how Capablanca’s client base has evolved, shifting from early-stage startups to a more diverse array of companies, all united by a pressing need for security solutions.
Discover how Deanna Sheward turned her vision into a thriving business in this episode of The First Customer!
Guest Info:
Capablanca
https://www.capablanca.io/
Deanna Sheward's LinkedIn
https://www.linkedin.com/in/deannasheward/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Sean Languedoc, Founder and CEO of Outforce AI.
Sean recounts his unconventional start in business, inspired by advice to "learn by doing" instead of pursuing an MBA. He shares his experience launching a tourism venture during Expo 86 in Vancouver, which taught him the value of adaptability when the business didn’t take off as expected. From there, Sean explored various industries, including commercial real estate and digital media, with each venture teaching him new lessons about scaling, market fit, and the importance of pivoting when initial strategies faced challenges.
Sean also discusses how these experiences eventually led to the creation of Outforce.ai, which helps entrepreneurs connect with specialized outsourcing agencies. Drawing from personal frustrations in finding the right engineering talent and outsourcing partners, Sean explains the value of selecting agencies based on tech stack, availability, and cultural fit. With a database of 79,000 agencies, Outforce.ai streamlines the process for startups looking to build products efficiently without sacrificing equity. Sean emphasizes that the right outsourcing partnership can bridge gaps in early-stage development, enabling founders to focus on product-market fit and scale their ventures.
Explore how Sean Languedoc’s thoughtful approach to business paved the way for lasting achievements in this episode of The First Customer!
Guest Info:
Outforce AI
http://www.outforce.ai
Sean Languedoc's LinkedIn
https://www.linkedin.com/in/seanlanguedoc/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jordan Saunders, founder and CEO of NextLink Labs.
Jordan reflects on his entrepreneurial journey, starting from his early days in Pittsburgh, Pennsylvania, building computers at age 12. He shares how his passion for technology led him to pursue consulting right out of college after studying computer science at Penn State. Over the past decade, Jordan has grown NextLink Labs into a technology consultancy, focusing on custom software development, cloud infrastructure, and cybersecurity. He discusses the importance of balancing personal time and professional goals, emphasizing the challenges of transitioning from a hands-on entrepreneur to a leader who empowers his team to scale operations effectively.
Jordan delves into the evolution of his leadership style, explaining the shift from working in the business to working on the business. He highlights the difficulties of delegating, overcoming guilt, and trusting his team to handle day-to-day operations. Partnerships have played a crucial role in NextLink's growth, offering collaborative opportunities and enhanced client outcomes. Additionally, Jordan reflects on the value of personal branding as a CEO, aiming to align his public persona with the transparency and honesty that define NextLink Labs.
Join Jordan Saunders as he redefines inclusive leadership and builds bridges in this episode of The First Customer!
Guest Info:
NextLink Labs
https://nextlinklabs.com/
Jordan Saunders' LinkedIn
https://www.linkedin.com/in/jordan-saunders-b7073712/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Alex Levin, Co-Founder and CEO of Regal.io.
Alex grew up in Manhattan with a father who ran a steel service business. Alex absorbed early lessons about business operations and efficiency. While his father’s ventures in technology during the late 90s exposed him to a rapidly changing landscape, Alex initially explored entrepreneurship by selling wild fruit with his brothers as a child. After working for another company rather than launching his own software business a decade ago, Alex finally co-founded Regal.io, a business focused on improving customer engagement through proactive outreach, blending traditional contact center practices with marketing automation.
Alex discussed how Regal.io started by identifying a gap in online service conversion rates, particularly in industries like home services, healthcare, and retail. He emphasized the importance of personalized interactions in driving higher conversion, recalling their early partnerships with companies like The Farmer’s Dog and MakeSpace. Levin highlighted Regal.io’s vision of treating customers “like royalty” by combining outbound calls and texts with insights from customer data to improve experiences. He also reflected on product development challenges, the value of gathering early feedback, and how the right partnerships and feedback loops were crucial to their growth.
Unlock lessons from Alex Levin’s adventures in collaboration, strategic thinking, and sustainable success in this episode of The First Customer!
Guest Info:
Regal.io
https://www.regal.io
Alex Levin's LinkedIn
https://www.linkedin.com/in/alexlevin1/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Dave Schneider, the CEO of Shortlist.io.
Dave shares his upbringing in Ashland, Massachusetts, a small town where entrepreneurship was not encouraged. He explains how his early life and family background led him toward a more traditional career path, but eventually, after working a corporate job, he shifted to a more nomadic lifestyle with his wife. They started a travel blog that eventually turned into a client service business, introducing travel bloggers to agencies in exchange for commissions. This business experience laid the groundwork for his ventures into entrepreneurship and SEO.
Dave delves into how Shortlist.io, a marketing agency focused on SEO and link-building, was born out of his desire to create a sustainable service business that could fuel future software projects. He describes how he partnered with a business development expert to grow the company, leveraging outbound marketing strategies like email campaigns. However, he acknowledges the challenges posed by changes in the industry and the decreasing effectiveness of email outreach. In response, Dave has adapted by increasing his involvement in in-person networking, launching the Philly Tech Entrepreneurs group to foster community connections and push his business forward despite the shifting landscape.
Join us as we navigate the world of digital strategy and growth, inspired by Dave Schneider's remarkable insights in this episode of The First Customer!
Guest Info:
Shortlist
http://www.shortlist.io
Dave Schneider's LinkedIn
https://www.linkedin.com/in/dave-schneider-8a693115/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Dan Balcauski, founder and CPO of Product Tranquility.
Dan shared his backstory, growing up in Chicago with no direct entrepreneurial influences but finding his path through engineering and the software industry. He moved to Austin, Texas, over 20 years ago, drawn by its warmer climate and tech opportunities. Initially influenced by the dot-com bubble, Dan's entrepreneurial dreams took shape later in life, especially after a year-long trip around the world. This travel period helped him realize it was the right time to start his own company, leading to the formation of Product Tranquility—a consultancy that helps B2B SaaS companies optimize pricing and packaging strategies.
Dan emphasized the importance of taking the leap into entrepreneurship and not fearing failure, noting that if it doesn’t work out, one can always find another job. We also discussed how his business evolved from a broad focus on product strategy to its current specialization in pricing, refined through market feedback and personal expertise. Dan shared that most of his clients come through his network or referrals, though he has increasingly leveraged content creation—such as podcasts, webinars, and thought leadership—to attract new customers. He highlighted the importance of partnerships in growing a consulting business, noting that providing value first to potential partners can open doors to fruitful collaborations down the road.
Listen in as Dan Balcauski uncovers the strategies that shaped his approach to pricing and consulting in this episode of The First Customer!
Guest Info:
Product Tranquility
https://www.producttranquility.com
Dan Balcauski's LinkedIn
https://www.linkedin.com/in/balcauski/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Donnie Boivin, Founder and CEO of Success Champions Network.
Donnie grew up in a blue-collar family, and never considered starting a business until he was in his 40s. Inspired by thought leaders like Gary Vee and Tim Ferriss, Donnie made the leap after spending nearly two decades in sales, but quickly realized that building a successful business was far harder than anticipated. He faced significant challenges, including a crippling non-compete that nearly caused him to lose everything. Through resilience and with the support of his wife, Donnie turned things around, ultimately building Success Champions Network into a thriving community for B2B networking.
Donnie shared his philosophy on networking, emphasizing the importance of strategic partnerships over the traditional referral-based networking model. Donnie explained how Success Champions Network is designed to help businesses grow by connecting with partners that share their target markets, rather than merely making one-off sales. He also discussed how his personal brand plays a role in the success of the network, but stressed that the real value comes from the community itself. Donnie's no-nonsense approach and belief that B2B networking has been taught incorrectly for years resonates with those frustrated by traditional methods, making Success Champions Network stand out in the crowded world of business networking.
Follow Donnie Boivin’s bold steps into the world of business reinvention in this episode of The First Customer!
Guest Info:
Success Champions Network
https://successchampionnetworking.com/
Donnie Boivin's LinkedIn
https://www.linkedin.com/in/donnieboivin/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Baird Hall, co-founder of Churnkey.
Growing up in a family of entrepreneurs, Baird didn’t start his first company until he was 27, though he feels he could have begun earlier. His first venture, a social audio network for sports fans, ultimately failed because while the product had passionate users, it generated no revenue. Baird reflects on how this experience led to his first success, pivoting to create a tool that allowed podcasters to share audio clips on social media. This pivot eventually grew into a seven-figure business, followed by another successful venture: a video captioning product.
Baird discusses Churnkey, his current startup, which helps subscription businesses retain customers through AI-driven cancellation flows and other retention strategies. He notes that the company’s customer base has evolved from smaller, bootstrap businesses to larger companies generating millions in revenue. Baird highlights the importance of personalized, targeted sales approaches, and emphasizes the critical role of getting customer feedback through direct sales conversations.
Walk alongside Baird Hall’s incredible journey of ambition, grit, and impactful solutions in this inspiring episode of The First Customer!
Guest Info:
Churnkey
https://churnkey.co
Baird Hall's LinkedIn
https://www.linkedin.com/in/bairdhall/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Lynn Whitbeck, Founder and CEO of Petite2Queen.
Lynn grew up in a mid-sized town, and her experience in the Girl Scouts, where she spearheaded a cookie-selling strategy with a shy friend, sparked her love for sales. That early success, along with her passion for helping people, laid the foundation for her sales expertise. Over time, Lynn moved into outside sales after graduate school and eventually founded Petite2Queen. Her company focuses on helping business owners develop winning sales strategies, particularly by understanding their clients' "why" and building meaningful, long-term relationships.
Lynn also discusses how her first client came from a podcast appearance, underscoring the power of personalized communication and referrals in her business. She emphasizes the importance of understanding who the ideal client is, creating value-driven follow-up, and being selective about where to focus marketing efforts. Petite2Queen's success is grounded in Lynn's genuine desire to serve her clients and avoid cookie-cutter solutions, which has allowed her to create lasting impact and achieve measurable growth for her clients.
Uncover the art of impactful sales with Lynn Whitbeck and learn how understanding the "why" changes everything in this episode of The First Customer!
Guest Info:
Petite2Queen
http://www.petite2queen.com/
Lynn Whitbeck's LinkedIn
https://www.linkedin.com/in/lynnwhitbeck/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Len Covello, CTO and Co-founder of Engage People.
Len discusses his early influences, including growing up in Toronto and being inspired by his father, who was an entrepreneur in the catering business. Len's passion for technology started at a young age with his first computer, a Vic 20, and continued to grow as he developed basic programming skills and built websites during the early days of the internet. His journey into the tech industry involved transitioning from professional services to building a product-focused business. Engage People was born out of identifying a significant opportunity in the legacy loyalty programs industry, where they now work with major financial institutions and global brands.
Len emphasizes the role of strategic partnerships, industry conferences, and leveraging consultants with deep connections in the loyalty space as key drivers for Engage People's sales and growth. Len also highlights the challenges of scaling quickly and the importance of maintaining product quality through diligent processes and respect for quality assurance roles. Len offers valuable advice on building a portfolio, the power of relationships, and the evolving focus of Engage People as they continue to transform the loyalty program industry.
Dive into the vibrant pulse of innovation with Len Covello's insights on mastering the tech frontier in this episode of The First Customer!
Guest Info:
Engage People
http://www.engagepeople.com
Len Covello's LinkedIn
https://www.linkedin.com/in/len-covello/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Andrew Watson, Co-Founder of Igloo Media.
Andrew recounts his upbringing in Italy and England, and how his initial aspirations as a tennis player eventually led him to entrepreneurship in the U.S. He describes his collegiate tennis career, where he honed his competitive spirit, which later translated into valuable skills in the business world. Andrew emphasizes how the discipline and resilience learned through sports have been instrumental in his approach to business, particularly in setting high standards and maintaining a competitive edge.
Andrew also delves into his experience co-founding EBC, an electric boarding company that grew rapidly during the COVID-19 pandemic, and later selling it to Agora Brands. This venture, driven by his and his co-founders’ desire to finance their tennis careers, unexpectedly took off as demand for outdoor activities surged during lockdowns. Following the sale of EBC, Andrew and his co-founder Alex launched Igloo Media, a marketing agency that helps direct-to-consumer brands with advertising, SEO, and site design. He highlights the benefits of having a co-founder, such as dividing responsibilities and leveraging complementary skills, and reflects on the value of building businesses alongside trusted partners.
Let's explore how Andrew Watson's passion for sports and a knack for e-commerce led to unexpected business successes in this engaging episode of The First Customer!
Guest Info:
Igloo Media
www.igloomedia.co
Andrew Watson's LinkedIn
https://www.linkedin.com/in/andrew-watson-91b25b252/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Sanket Karamchandani, Founder of Miss Neeta's Ice Cream Parlor.
Sanket shared his entrepreneurial journey from a childhood dream inspired by cricket legend Sachin Tendulkar to becoming a business owner. Growing up in the Bay Area, Sanket was driven by the desire to pursue something he loved, which he eventually realized was ice cream. Despite his early aspirations, it took years of preparation, including a career in product management, to set the stage for launching his business during the COVID-19 pandemic. He began by experimenting with flavors and going door-to-door in his neighborhood to introduce his ice cream, leveraging skills he learned from a college job selling solar panels.
Sanket discussed the support he received from his employer, Groove, which not only understood his passion but also actively supported his ice cream venture, purchasing pints for company events and using his services for catered functions. Today, Miss Neeta's Ice Cream focuses on maintaining a personal touch, attending wedding trade shows, and engaging in digital marketing to expand their reach. Working alongside his mother, who shares his love for creating delicious desserts, has been a rewarding aspect of the business for Sanket. As he moves into the fourth year of his business, his goal is to scale up, form partnerships, and bring his unique ice cream to a wider audience.
Step into the world of retail innovation and uncover how Sanket Karamchandani builds brands that resonate and grow against the odds on this episode of The First Customer!
Guest Info:
Miss Neeta's Ice Cream Parlor
http://www.missneetas.com
Sanket Karamchandani's LinkedIn
https://www.linkedin.com/in/karamchandanisanket/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview a very, very, special friend, Christopher Wink, Co-founder and CEO of Technical.ly.
Chris discussed his upbringing in a rural corner of Northwest New Jersey, which lacked exposure to technology and entrepreneurship. Despite not coming from a family with a background in journalism or entrepreneurship, Chris shared how his parents' traits—his father's ability to talk to anyone and his mother's love of questions—fostered his interest in journalism. His journey into journalism began unexpectedly during his time at Temple University, where he was introduced to the college newspaper. This experience ignited his passion for journalism and provided a foundation for his entrepreneurial pursuits.
Chris explained the origins of Technical.ly, a digital news outlet covering the intersection of technology, community, and business. Technical.ly began in late 2008 as a small project with two friends, conceived during a time of uncertainty as they realized traditional newspaper jobs were becoming scarce post-recession. Although Chris downplayed the initial risks involved, he acknowledged that the real entrepreneurial challenges and risks came later as the business grew. He emphasized that the true spirit of entrepreneurship lies in the mental and emotional commitment to building something meaningful, even when practical circumstances are less than ideal.
Witness how Christopher Wink turned curiosity into impact, transforming ideas into the next big thing in journalism on this episode of The First Customer!
Guest Info:
Technical.ly
http://technical.ly
Christopher Wink's LinkedIn
https://www.linkedin.com/in/christopherwink/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jeff Bruno, CEO and Co-founder of B.Modelr.
Jeff shares his entrepreneurial journey, which began in Philadelphia, and how his passion for small business finance led him to create his fractional CFO service. However, after realizing the limitations of the service model, Jeff and his partner, Julian Wright, pivoted to focus on building a tech-driven platform using generative AI. Their goal is to help small businesses remove ambiguity in their operations by providing a clear process to identify and focus on value-driving activities within their business models. This transition led to the creation of VIDA, a tool designed to streamline resource management and process efficiency for service businesses.
Jeff discusses how B.Modelr's approach integrates AI to assist businesses in managing processes and allocating resources effectively. By leveraging data and natural language processing, the platform can guide businesses on which metrics to focus on, even if they are initially unclear. Jeff highlights their successful initial customer acquisition through existing clients, partnerships with organizations like the Philadelphia Industrial Development Corporation, and outreach to business owners through the Goldman Sachs 10,000 Small Businesses program. He emphasizes the importance of using VIDA not only to improve clients' businesses but also to refine B.Modelr’s own operations as they continue to develop and scale the platform.
Dive into the heart of AI ingenuity as Jeff Bruno guides us through strategic growth and sharp insights on this episode of The First Customer!
Guest Info:
B.Modelr
https://bmodelr.com
Jeff Bruno's LinkedIn
https://www.linkedin.com/in/jeffreybruno/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview a very special friend, Jedidiah Weller, the CEO and Founder of Open Forge and Startup Wars.
Jedidiah shares his entrepreneurial journey, beginning in rural Pennsylvania, where he grew up in Amish country. He details how his experiences in a challenging upbringing without strong entrepreneurial role models spurred his drive to succeed. After a difficult start in the corporate world and a failed West Coast startup that left him financially strained, Jedidiah co-founded a successful digital agency called Webjunto, which eventually evolved into Open Forge. This transformation marked a pivotal moment in his career, where he decided to focus solely on mobile applications, a decision that led to Open Forge becoming a top player in the mobile app development space, serving millions of users worldwide.
Jedidiah discusses the strategic shift from Webjunto to Open Forge, highlighting the challenges and successes of specializing in mobile apps. Despite losing some customers and team members during the transition, the move allowed Open Forge to attract larger, more lucrative clients. Jedidiah also emphasizes the importance of community building and local engagement, particularly through events like the Philly Junto, which helped establish his company’s reputation in Philadelphia. This focus on specialization and local impact set the stage for the development of Startup Wars, an educational game designed to teach entrepreneurship. Although initially launched as a mobile app, the project evolved as Jedidiah and his team adapted to the needs of their target market, reflecting the broader lessons of his entrepreneurial journey.
Tune in to discover the power of relentless curiosity and teaching as Jedidiah Weller shares his inspiring story in this episode of The First Customer!
Guest Info:
Startup Wars
http://www.startupwars.com
Open Forge
http://www.openforge.io
Jedidiah Weller's LinkedIn
https://www.linkedin.com/in/jedidiahweller/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jack Adler, CEO and Founder of Out2Win Sports.
Jack shares his journey from growing up in Bluebell and Villanova to his time at Syracuse University, where he founded Out2Win Sports in 2021. The idea for his sports marketing firm, which specializes in connecting brands with athlete creators in the NIL (Name, Image, Likeness) space, was born during the COVID-19 pandemic. Jack and his twin sister's successful COVID-19 relief fundraiser ignited his passion for entrepreneurship, leading him to create Out2Win, which has since partnered with major brands like Nerf. Jack emphasizes the importance of starting locally and building relationships, recalling how he began by pitching local Syracuse businesses with creative marketing campaigns before expanding to larger clients.
Jack also discusses the unique approach of Out2Win, which focuses on athlete creators—athletes who excel not only in sports but also in content creation. The company is currently developing software to streamline brand-athlete collaborations by identifying athletes with strong social media influence. Jack highlights the significance of building an organic community and leveraging platforms like LinkedIn, TikTok, and Instagram to establish meaningful partnerships.
Step into the world of athlete creators and discover how Jack Adler is changing the game with Out2Win Sports on The First Customer!
Guest Info:
Out2Win Sports
https://www.out2win.io/
Jack Adler's LinkedIn
https://www.linkedin.com/in/jack-adler/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Leopold van Oosten, the CEO and Founder of Amsterdam Standard.
Leopold recounts his entrepreneurial journey, which began in a small, unremarkable town in the Netherlands. Initially studying hotel management with aspirations of entering the hospitality industry, his path took a dramatic turn during an internship in London in 2001. There, he was exposed to the potential of online services, particularly the burgeoning online ticketing industry. Inspired by the innovation he witnessed in London, Leopold and his friend launched the first local online ticket service in the Netherlands. This venture, while successful, eventually led Leopold into the world of digital agencies, where he found his niche in building platforms and solutions, marking the beginning of Amsterdam Standard.
Leopold shares the challenges of running an agency, especially in a highly competitive industry. He notes that after 19 years of relatively smooth operations, the past year has been particularly tough due to various global crises impacting the IT sector. This forced Amsterdam Standard to rethink its marketing strategy, leading them to adopt a new approach inspired by Donald Miller's "How to Build a StoryBrand." Despite the difficulties, Leopold remains passionate about his work, particularly in helping SaaS companies scale their operations.
Let's explore into the canals of Amsterdam and uncover the secrets behind Leopold van Oosten's 19-year digital legacy on The First Customer!
Guest Info:
Amsterdam Standard
https://www.amsterdamstandard.com
Leopold van Oosten's LinkedIn
https://www.linkedin.com/in/leopoldvanoosten/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ann Carden, CEO and Founder of Expert In You.
Ann delved into her entrepreneurial journey, which began in Missouri, influenced by her father, an entrepreneur. Ann's early ventures started with a doll business that she grew into a global enterprise, crafting and selling her own line of dolls. This experience instilled in her a deep understanding of business mechanics, leading her to build and manage multiple successful health clubs and weight loss centers. It was through these ventures that she realized her passion for coaching, initially in health and wellness, and later in business, after hiring her first business coach who helped her unlock new potential.
Ann emphasized the importance of resilience and focusing on solutions rather than problems, a lesson learned from both personal experiences and coaching others. She discussed how setting challenging, realistic goals, paired with a detailed strategy, has driven her success. Ann highlighted the necessity of having a strong "why" behind goals to maintain motivation and achieve them. Her journey from a small-town entrepreneur to a global business coach underscores the power of determination, continuous learning, and the ability to adapt and grow through each business phase.
Unlock the vault of business wisdom with Ann Carden's insights into powerful strategies and leadership on The First Customer!
Guest Info:
Expert In You
http://www.annlcarden.com
Ann Carden's LinkedIn
https://www.linkedin.com/in/anncarden-business-consultant-coach/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Tomé Duarte, the Fractional CTO and Founder of Penguin Objective.
Tomé shares how he started the year strong with a record-setting Q1, crediting his meticulous use of spreadsheets for managing his operations and cash flow. Originally from Portugal, Tomé explains that he lived in Brazil and Ireland before settling back in his homeland, though his primary market is North America due to the fast-paced business culture. He emphasizes how the U.S. and Canadian markets align with his preference for growth-oriented and fast-moving business environments, contrasting this with the more traditional approaches often seen in Europe.
Tomé discusses the origins of Penguin Objective, a company name derived from a government-issued list in Portugal, which resonated with him due to his connection to Linux. He explains that Penguin Objective focuses on providing fractional CTO services to pre-seed and early-stage startups, helping them navigate tech strategy, operations, and development challenges. He also delves into his entrepreneurial background, inspired by his father's civil engineering business and built on experience from previous ventures. Tomé talks about refining his ideal customer profile (ICP) and offering over time, shifting from large enterprises to startups that better align with his values and goals, while also sharing the importance of being adaptable and open to opportunities that may arise unexpectedly, much like his symbolic encounter with a frog mascot at a Web Summit event.
Let's explore the vibrant streets of Porto and uncover Tomé Duarte's journey of resilience, innovation, and creative leadership on The First Customer!
Guest Info:
Penguin Objective
https://iamto.me/
Tomé Duarte's LinkedIn
https://www.linkedin.com/in/tomeduarte/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jennifer Cresswell, Founder of Thoughtgro.
Jennifer grew up in the Harrisburg, Pennsylvania area and having a background in industrial engineering from Cornell, Jennifer's drive to improve and optimize systems led her to launch Thoughtgro in July 2022. Despite initial challenges and a steep learning curve, Jennifer emphasized that her success stems from a blend of creative problem-solving and proven processes. Networking, content creation, and thought leadership have been key strategies for her, helping her build meaningful connections and attract clients.
Jennifer also discussed her passion for space, revealing her role as a volunteer Solar System Ambassador for NASA, where she educates the community about space science. Looking ahead to 2024, she aims for growth by fostering partnerships and continuing to build her business while maintaining a mindset of collaboration and mutual benefit. Jennifer's approach highlights the importance of genuine connections and a growth-oriented mindset in entrepreneurship.
Discover the blend of analytical precision and space exploration that defines Jennifer Cresswell’s journey on this episode of The First Customer!
Guest Info:
Thoughtgro
https://www.thoughtgro.com/
Jennifer Cresswell's LinkedIn
https://www.linkedin.com/in/jennifer-cresswell-2a39892b/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Tim Branyan, founder of TrueFanz.
Tim grew up in Kokomo, Indiana and explained how his early life, including the influence of his comedian father and his curiosity, shaped his entrepreneurial spirit. Tim's first business venture was modifying Xbox consoles during high school, which taught him about market demand and customer service. His first more formal business, Rocket Grow, was an automated social media platform that provided crucial learning experiences about compliance and business operations.
Tim discussed how his approach to entrepreneurship has evolved, emphasizing the importance of consistent effort and empathy in building successful businesses. He detailed how TrueFanz, his latest venture, grew from discovering niche markets through direct outreach, such as the trucking community, which led to substantial success. Tim highlighted that finding the right customer and understanding their needs is vital, and he advised that real influence comes from quality engagement rather than sheer numbers.
Dive into Tim Branyan's inventive world and discover how TrueFanz redefines digital engagement on this episode of The First Customer!
Guest Info:
TrueFanz
https://www.truefanz.com
Tim Branyan's LinkedIn
https://www.linkedin.com/in/timbranyan/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jim Keeney, founder and CEO of Dapt Tech.
Jim explains that the entrepreneurial drive is fueled by a desire to build things and solve problems, which began for him in childhood. He talks about how Dapt Tech helps businesses track profit and loss by activity, allowing them to accurately assess the costs of specific jobs and make informed decisions about future projects. Jim also shares his background in software development and how his experience with Fitterweb Consulting led to the creation of Dapt Tech.
Jim highlights the importance of building authority in niche industries through partnerships with influential companies like Intuit, ADP, and Paychex, which have helped Dapt Tech scale without relying solely on traditional marketing. He advises entrepreneurs to start by focusing on the problem they're solving and building relationships within the communities where their customers and industry experts are active. By solving a specific problem that no one else has addressed, Dapt Tech has earned a reputation for delivering critical insights to its customers, enabling them to optimize profitability across different lines of business.
Join us as Mark Allen reveals how passion, resilience, and a spark of inspiration brought mental health to the forefront of tech, in this episode of The First Customer!
Guest Info:
Dapt Tech
https://www.dapt.tech/
Jim Keeney's LinkedIn
https://www.linkedin.com/in/dapttech/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Mark Allen, Co-founder and CTO of Cobalt Innovations Inc.
Mark grew up in Bluebell, Pennsylvania. He credited his wife’s influence for igniting his entrepreneurial spirit. Initially working in tech as a software consultant, Mark eventually co-founded Cobalt during the COVID-19 pandemic. The platform was developed rapidly in response to the urgent mental health needs of healthcare workers, with Penn Medicine as their first client. Cobalt provides healthcare institutions with tools to support their employees' mental health, offering services like one-on-one appointments, group sessions, and self-guided resources.
Mark also shared insights into the challenges and rewards of balancing his role at Cobalt with his long-term consulting work at Transmogrify, a company he co-founded with Mark Spence. He emphasized the importance of strong relationships and trust in building Cobalt, particularly in securing their first customer through an established connection.
Get inspired by Mark Allen's journey from concept to a thriving health tech platform in this insightful episode of The First Customer!
Guest Info:
Cobalt Innovations Inc.
https://www.cobaltinnovations.org
Mark Allen's LinkedIn
https://www.linkedin.com/in/mark-allen-721b751/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Timothy Poore, the CEO and Co-founder of ATP Healthcare.
Timothy shared insights into his journey as an entrepreneur, reflecting on how his upbringing, particularly his parents' business endeavors, shaped his work ethic and determination. He discussed the origins of ATP Healthcare, a company that specializes in finding post-acute care placement for challenging patients, often navigating complex cases involving criminal backgrounds, insurance issues, and clinical complexities. Timothy emphasized the critical role his company plays in ensuring safe and effective patient transfers from hospitals to appropriate care facilities, highlighting the intricate challenges that come with such transitions.
Timothy also revealed how ATP Healthcare's success led to the co-founding of a second company in partnership with Potential Analytics, developing an AI platform to streamline the patient transition process. Despite the daunting challenges in the healthcare industry, Timothy remains driven by a sense of responsibility and frustration at the system's inefficiencies, continually striving to make a positive impact.
Witness Timothy's relentless commitment to improving patient care while navigating the complexities of running two interconnected businesses in this episode of The First Customer!
Guest Info:
ATP Healthcare
http://www.ATPHealthCare.com
Timothy Poore's LinkedIn
https://www.linkedin.com/in/timothy-poore-30839052/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Catherine Griffin, Founder of Impactable.
Catherine recounts how her experiences leading a fund and accelerator in Philadelphia, which focused on social entrepreneurship and global innovation initiatives, inspired the creation of Impactable. Catherine explains that Impactable is a predictive impact analytics and reporting platform designed for both founders and investors. The platform helps startups and private companies measure and report their impact, while also enabling investors to aggregate and analyze the impact across their portfolios. The company's goal is to drive capital toward businesses with the potential for significant impact, particularly in areas like climate tech, ag tech, and justice tech.
Catherine also discusses the challenges of building and scaling Impactable, highlighting the importance of relationships and community support, especially in Philadelphia, where the company found its first customers. She emphasizes the need to prioritize the founder market to ensure the platform's value before expanding to the investor side. Despite the challenges, Catherine notes the growing interest in Impactable, driven by a mix of direct outreach, partnerships, and increasing inbound leads from conferences and other industry events.
Dive into the pulse of impact-driven business with Catherine Griffin as she shares her path to reshaping how we measure success in this episode of The First Customer!
Guest Info:
Impactable
http://www.ImpactableX.com
Catherine Griffin's LinkedIn
https://www.linkedin.com/in/catherine-griffin-0a07976/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Natalie Doyle Oldfield, CEO and founder of Success Through Trust Inc.
Natalie grew up in Fredericton, New Brunswick, and shares that she was inspired by her parents' strong work ethic and entrepreneurial spirit. Her father’s experience as an author and business owner profoundly influenced her career path. Natalie discusses how her upbringing and extensive career in the IT industry, particularly in marketing and sales, led her to develop a proprietary framework based on scientific research to build and measure trust in business relationships. This framework, tested with a large sample size, has been instrumental in helping companies become the most trusted in their industry.
Natalie explains that her approach to trust is evidence-based, involving an eight-principle model that companies can apply to enhance their trustworthiness. She elaborates on how her company, Success Through Trust Inc., uses this model to train technical leaders and employees, focusing on retaining both clients and employees by building strong, trust-based relationships. Natalie highlights the importance of trust in driving business growth and improving customer relationships, sharing examples of how her framework has helped companies achieve significant results. She also mentions the importance of speaking at conferences, referrals, LinkedIn engagement, and podcast appearances in marketing her services.
Join us in picturesque Nova Scotia as we uncover Natalie Oldfield's secrets to mastering trust in the business world on The First Customer!
Guest Info:
Success Through Trust Inc.
http://www.successthroughtrust.com
Natalie Doyle Oldfield's LinkedIn
https://www.linkedin.com/in/nataliedoyleoldfield/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Marc Portney, CEO and Founder of Globalsource Infrastructure Partners.
Marc spent his early days in Queens, New York, where he displayed an entrepreneurial spirit by shining shoes for pocket money. He emphasizes the importance of relationships in business, recounting how his hands-on approach and authenticity have been pivotal in building and maintaining successful ventures. Marc's rebellious nature and distaste for conventional bosses propelled him to create his own path, leading to numerous successful endeavors, including his floral import business and later Globalsource.
Marc also touches on his experience with the TV show "All American Makers," where his no-nonsense style garnered attention and respect. Despite the challenges of being on television, Marc remained true to himself, balancing his tough persona with genuine mentorship. He discusses the dynamics of his import business, highlighting how relationships and trust with partners, particularly in China, have been crucial to his success. Throughout the interview, Marc's emphasis on loyalty, integrity, and long-term relationships shines through as fundamental elements of his entrepreneurial philosophy.
Discover the grit and glory of the Empire City through Marc Portney's journey of perseverance and industrial prowess in this episode of The First Customer!
Guest Info:
Globalsource Infrastructure Partners
https://globalsourceip.com/
Marc Portney's LinkedIn
https://www.linkedin.com/in/marcportney/
Marc Portney's Website
https://marcportney.com/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Monik Pamecha, CEO and Co-founder of Toma.
Monik grew up in Bombay and was influenced by his hardworking father. This environment fostered an early interest in technology, leading him to create websites and tech blogs as a teenager. His first notable venture involved writing a humorous blog about a school friend's body hair, which gained significant attention and marked the beginning of his fascination with online content creation and monetization. This early experience with WordPress and tech blogs led to his realization that there was potential in combining his love for technology with business.
Monik recounts his subsequent ventures, including the creation of various websites and blogs, which evolved into offering services to others. His entrepreneurial journey continued through college and into his professional career in New York, where he met his co-founder. Toma initially experimented with different ideas, eventually finding success in AI phone automation for the automotive industry. This breakthrough came from a Reddit post that gained unexpected traction, leading to valuable connections and a solid customer base. Toma's focus now lies in helping car dealerships improve their operations by addressing phone call inefficiencies, showcasing Monik's adaptability and determination in navigating the unpredictable landscape of entrepreneurship.
Join us as Monik Pamecha shares his captivating journey from tech enthusiast to industry leader on The First Customer!
Guest Info:
Toma
https://www.toma.com
Monik Pamecha's LinkedIn
https://www.linkedin.com/in/monikp/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview a very, very special guest, Rick Nucci, CEO and co-founder of Guru.
Rick, highly regarded in the Philadelphia tech scene, reflected on a memorable moment at the Founder Factory event, where he humorously referenced a sports figure to highlight the significance of operations roles in companies. He emphasized the vital role of operations professionals in leveraging AI and technology to enhance business efficiency, drawing a parallel to the often underappreciated role of a center in a football team. This analogy, although met with mixed reactions, underscored his belief in the transformative potential of operations teams.
Rick also delved into his entrepreneurial journey, starting with his early ventures and the creation of Boomi. Growing up in rural Pennsylvania with entrepreneurial parents, Rick was inspired to start his own business at a young age. Boomi, a pioneering integration platform, emerged from the observed pain points in software deployment and integration. Despite initial challenges and competition, Rick and his team pivoted to focus on cloud-native integration, which proved to be a successful strategy. He credited Boomi's long-term success to a culture of innovation and a seamless transition plan that ensured continuity and growth even after his departure. Now at the helm of Guru, Rick continues to innovate, providing solutions that enable employees to access essential information efficiently, fostering a productive work environment.
Set sail with Rick Nucci as we chart a course through the realm of tech innovation and leadership in this thrilling episode of The First Customer!
Guest Info:
Guru
https://www.getguru.com
Rick Nucci's LinkedIn
https://www.linkedin.com/in/ricknucci/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Bobby Varma, CEO and founder of Princeton Identity.
Bobby shared her journey from her early life in India to her entrepreneurial ventures in the U.S. She highlighted how her father's love for travel and entrepreneurship influenced her adaptability and problem-solving skills, which are crucial traits for an entrepreneur. Bobby detailed her academic path through Rutgers and Drexel, which led to her passion for biomedical engineering and subsequent work at SRI International. There, she transitioned from a research scientist to a project manager, ultimately leading to the foundation of Princeton Identity.
Bobby elaborated on Princeton Identity’s groundbreaking work with iris recognition technology. She described how her team developed the “iris on the move” technology, enabling high-security authentication without sacrificing convenience. This innovation differentiates them in a competitive landscape dominated by facial recognition technologies. Their first significant customer was the U.S. Navy, highlighting the practical applications and robustness of their technology. Bobby emphasized the importance of building lasting relationships and providing genuine value to customers, which has been key to their success. Today, Princeton Identity continues to thrive by focusing on security-conscious clients and leveraging various marketing strategies to expand their reach.
Explore the cutting-edge world of security technology with Bobby Varma from Princeton Identity on this episode of The First Customer!
Guest Info:
Princeton Identity
http://www.princetonidentity.com
Bobby Varma
https://www.linkedin.com/in/bobby-varma-4a80ab2/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Joelle Flynn and Sonia Hounsell, co-founders and co-CEOs of FunkkOFF, a company that creates innovative oral care products.
Joelle, a seasoned entrepreneur with a background in finance, and Sonia, an experienced brand manager with a passion for strategy and analytics, share their journey from childhood friends to business partners. They discuss the origins of FunkkOFF, a product designed to remove stains from teeth quickly and easily, inspired by Joelle's experiences in California's wine country.
Sonia and Joelle's complementary skills have been key to FunkkOFF's success. Sonia handles marketing, branding, and strategy, while Joelle focuses on sales and the entrepreneurial aspects of the business. They share insights into their product's unique positioning at the intersection of oral care and beauty, and discuss their experience on Shark Tank, which significantly boosted their visibility. The duo also talks about the importance of partnerships and influencer marketing in their growth strategy, and how they address customer feedback to continuously improve their product.
Immerse yourself in Joelle Flynn and Sonia Hounsell's story of creativity, community, and business brilliance in this episode of The First Customer!
Guest Info:
FunkkOFF
http://www.FunkkOFF.com/
Joelle Flynn's LinkedIn
https://www.linkedin.com/in/joelleflynn/
Sonia Hounsell's LinkedIn
https://www.linkedin.com/in/sonia-hounsell-9185a32/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Mark Lin, Founder and CEO of Sliimeyhoney.
Mark shares the journey of how he founded his gourmet slime company. He explains that Sliimeyhoney creates slimes that not only look and feel like favorite foods but also smell delightful, making them sensory toys. Mark started his business during the COVID-19 pandemic from his home's storage room while he was in high school, initially asking his parents for $200 to buy glue and borax solution. The idea for gourmet food-themed slimes came from the creativity he saw in the slime trend during his middle school years, and he sought to elevate these designs with his unique touches and imported charms.
Mark discusses how he grew the business primarily through TikTok, where 95% of his sales originate, and how he manages to stay ahead of competitors by releasing new collections weekly. He reflects on his Shark Tank experience, noting the intense preparation and the massive boost in sales following the episode's airing. Despite not forming a formal business plan, Mark has been able to generate significant revenue and remains committed to his business. He is currently focusing on expanding his product line, introducing new textures, glow-in-the-dark materials, and developing a subscription platform and ambassador program to further grow his company.
Join us in the Slime Lab as we dive into Mark Lin's innovative Sliimeyhoney adventure in this episode of The First Customer!
Guest Info:
Sliimeyhoney
www.sliimeyhoney.com
Mark Lin's LinkedIn
https://www.linkedin.com/in/mark-lin-9a0992257/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jared Waters, CEO of Mini Materials.
Jared shares his unique journey from a small-town upbringing to becoming an entrepreneur. Jared explains how moving frequently in his childhood helped him become more outgoing, a trait that benefits his entrepreneurial ventures. He reveals that he bought Mini Materials, a company known for producing miniature construction materials, after discovering it on Reddit. The original founder started making the products in his garage, which went viral, prompting Jared to purchase the business to ensure its growth.
Jared discusses the operational aspects of Mini Materials, emphasizing the company's use of various manufacturing techniques, including 3D printing and laser cutting, to produce their flagship concrete products. He highlights the uniqueness of Mini Materials in creating authentic, U.S.-made miniatures, contrasting with competitors who often source from overseas. Jared touches on the challenges of marketing and the constant need to create engaging content. He also mentions the diverse customer base, ranging from hobbyists to businesses, and his aspirations to expand the product line and build more guided kits, inspired by brands like Lego.
Dive into the heart of creative ingenuity with Jared Waters in this episode of The First Customer!
Guest Info:
Mini Materials LLC
http://minimaterials.com
Jared Waters' LinkedIn
https://www.linkedin.com/in/jared-waters-655a9014/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Veon Brewster, the founder of Veba Baby.
Veon shares her journey from Jamaica to the U.S., where her upbringing in a household focused on education inspired her entrepreneurial spirit. She details her academic and professional background, highlighting her work in tech at Google and PricewaterhouseCoopers. Veon's motivation to create Veba Baby, a smart baby bottle monitor, came from a personal experience when her son fell ill after drinking expired breast milk. This incident spurred her to design a solution to help parents track the freshness of their baby's milk more effectively.
Veon discusses the initial steps she took to validate her product idea, including engaging with online breastfeeding support groups. She explains how her background and network in the tech industry facilitated the development of the product. Veon also elaborates on the shift in her business model from a direct-to-consumer approach to incorporating B2B strategies, targeting hospitals and corporations that provide maternity leave gifts.
Uncover Veon Brewster's insights on leading change and driving digital success in this episode of The First Customer!
Guest Info:
Veba Baby
https://www.vebababy.com/
Veon Brewster's LinkedIn:
https://www.linkedin.com/in/veonbrewster/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Tim Swindle, co-founder of PaddleSmash.
Tim shares his journey from growing up in Chicago and being inspired by his entrepreneur father to his early ventures, including a golf teaching business at age 12 and a successful software company called PointDrive, which was later acquired by LinkedIn. He also discusses his passion project, a board game called Utter Nonsense, which eventually led to the creation and success of PaddleSmash, a hybrid game combining elements of pickleball and spikeball. Tim emphasizes the importance of learning from early business experiences, finding the right partners, and the iterative process of product development.
Tim highlights his entrepreneurial spirit and resilience, detailing how PaddleSmash was born from a collaboration with his business partner, Scott Brown, and the ingenuity of a father of six, Joe Bingham, who created the initial prototype. Tim explains the challenges of transforming a heavy prototype into a market-ready product, the strategic steps taken to manufacture it, and their successful marketing efforts, including a viral presence on social media and an appearance on Shark Tank. Despite not finalizing a deal on Shark Tank, Tim remains optimistic about PaddleSmash's future, aiming for continued growth and international expansion.
Step into the realm of game-making genius with Tim Swindle's inspiring tale of creating PaddleSmash, only on this episode of The First Customer!
Guest Info:
PaddleSmash
https://paddlesmash.com
Tim Swindle's LinkedIn
https://www.linkedin.com/in/timswindle/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Assaf Pashut, the Founder of Chefee Robotics.
Assaf shared his entrepreneurial journey, which began in Israel and Silicon Valley, where he developed a love for food and business. His initial foray into entrepreneurship was as a swim instructor, which later led him to start a catering business called The Flying Falafel during his college years. Despite the success of his catering business, COVID-19 lockdowns forced Assaf to pivot, eventually leading him to create CHEFEE, a futuristic kitchen assistant capable of cooking a wide range of dishes autonomously.
Assaf explained that the idea for CHEFEE came to him during the COVID-19 pandemic while he was in Tel Aviv. Bored and learning machine learning, he envisioned a kitchen that could cook meals on command. He quickly began prototyping, assembling a team, and eventually creating a working model within a year. Assaf also shared his experiences on Shark Tank, where the intense application and filming process tested his resilience and ingenuity. Despite the challenges, Assaf remains focused on delivering a versatile and user-friendly product. He targets health-conscious, busy individuals and premium Airbnb hosts as potential customers, aiming to revolutionize home cooking with CHEFEE’s innovative technology.
Witness how passion for food and technology drives Assaf Pashut’s groundbreaking work in this episode of The First Customer!
Guest Info:
Chefee Robotics
https://www.chefeerobotics.com/
Assaf Pashut's LinkedIn
https://www.linkedin.com/in/assaf-pashut/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ryan Bouton, co-founder of Gatsby Chocolate.
Ryan grew up in rural Virginia, and initially worked at Halo Top as the first employee and later leveraged that experience to co-found Gatsby Chocolate, the first-ever low-calorie chocolate on the market. Ryan emphasized the challenges and lessons learned from the Halo Top journey, which included extensive R&D to perfect the product before launching it to consumers.
Ryan discussed the evolution of Gatsby Chocolate, from its initial launch to the strategic shifts that helped the brand gain traction. He spoke about the initial struggles of brand awareness and the importance of packaging and product tweaks to better appeal to their target audience. By going back to the basics and personally handling customer service and outreach, Ryan and his small team managed to establish a stronger connection with consumers and drive product success. The Shark Tank experience was a significant milestone for Gatsby Chocolate, providing a platform to showcase their innovative product and receive invaluable feedback from the Sharks.
Delight in the flavors of success as Ryan Bouton reveals the secrets behind crafting extraordinary chocolates on The First Customer!
Guest Info:
Gatsby Chocolate
http://gatsbychocolate.com
Ryan Bouton's LinkedIn
https://www.linkedin.com/in/ryan-bouton-09093141/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Charisse Pasche, co-founder and COO of Dapper Boi, an all-gender, body-inclusive clothing line based in San Diego.
Charisse shares her journey from growing up as a first-generation Filipino immigrant in a family of entrepreneurs to co-founding Dapper Boi with her wife. She recounts their early business ventures, including an LGBT social networking site, and the eventual founding of Dapper Boi during their honeymoon. Charisse discusses the sacrifices and challenges they faced, such as downsizing their living space and bootstrapping their business through pre-orders.
Charisse also highlights the significant impact of their appearance on Shark Tank and the struggles they endured during the COVID-19 supply chain issues, which almost led to the closure of their business. Through resilience and strategic planning, they managed to save Dapper Boi by selling their home and securing a lead investor. Charisse emphasizes the importance of storytelling, community building, and staying true to their mission of creating clothing that fosters confidence and inclusivity.
Explore the heartfelt story of Dapper Boi's rise and Charisse Pasche's unwavering dedication to inclusivity and confidence through fashion on The First Customer!
Guest Info:
Dapper Boi
http://www.DapperBoi.com
Charisse Pasche's LinkedIn
https://www.linkedin.com/in/charisse-pasche-b578a790/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Rasmus Barfred, co-founder of THEMAGIC5.
Rasmus recounted his early days in Denmark, where his entrepreneurial spirit was subtly influenced by his mother's approach to life. He didn't initially set out to start a business, but his involvement in a software venture during university with his future co-founder Bo laid the foundation. The project saw moderate success but eventually stalled due to regulatory hurdles. Rasmus's career then took him through corporate roles, further honing his business acumen before diving back into entrepreneurship with THEMAGIC5.
Rasmus detailed the origin and development of THEMAGIC5's custom swimming goggles, emphasizing the technological innovations behind their product. He explained the three key components: face scanning, fitting algorithms, and robotic production, which collectively ensure a perfect fit for each user. The company's breakthrough came via a Kickstarter campaign in 2017, securing both initial funding and invaluable feedback from their first 1,500 customers. This feedback was crucial for refining their fitting technology, leading to a highly successful product with a minimal refund rate.
Unlock the potential of smart business practices with Rasmus Barfred's expert advice in this episode of The First Customer!
Guest Info:
THEMAGIC5
http://themagic5.com/
Rasmus Barfred's LinkedIn
https://www.linkedin.com/in/rasmus-barfred-38a5b636/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In our first episode in our Shark Tank series, I was lucky enough to interview Sam Chason, the Founder and CEO of Storage Scholars.
Sam shared his entrepreneurial journey from humble beginnings to success on Shark Tank. Growing up in Westchester County, he always had an entrepreneurial spirit. He started with a lemonade stand and progressed to flipping items to fund his education at Wake Forest. This drive led him to create a storage solution for college students, initially called Wake Storage, which gained traction quickly. Sam’s experience highlighted the importance of charging premium prices to ensure quality service and fair wages for employees, a lesson he learned early in his business journey.
Sam recounted his Shark Tank experience, emphasizing the importance of hard work and initiative. The exposure from the show provided significant brand credibility, helping Storage Scholars become a recognized name in the industry. Sam also reflected on the challenges and rewards of scaling the business, noting the importance of understanding customer needs and building strong partnerships with universities. He concluded by discussing his future aspirations and the personal fulfillment he found in community-focused projects, demonstrating a continued passion for creating value and connecting with others.
Get ready to be inspired by Sam Chason's unique blend of business savvy and community spirit on this episode of The First Customer!
Guest Info:
Storage Scholars LLC
https://www.storagescholars.com
Sam Chason
https://www.linkedin.com/in/sam-chason/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Eric McHugh, the President and Chief Growth Officer of SHOPX.
Eric grew up in Southern California, which exposed him to a wealth of entrepreneurial resources. He recounted his experiences at a VC incubator where he interacted with numerous startup founders, gaining invaluable knowledge that shaped his career. Eric emphasized the importance of aligning with the right investors, sharing a lesson learned from his first startup about the challenges that arise when investors' visions clash with those of the founders.
Eric also delved into the innovative solutions SHOPX offers in the e-commerce space, particularly focusing on their NFT-powered loyalty program, ReserveX, and blockchain-based ambassador program, SquadX. He explained how these products help brands like Nike create exclusive, customer-focused experiences, solving issues such as inventory botting. Through these technologies, SHOPX not only enhances customer loyalty and brand engagement but also promotes broader adoption of Web3 technologies by making them accessible and beneficial to everyday users. The success of their first customer, a hat store in LA, exemplifies the practical impact and scalability of SHOPX's solutions.
Take a front-row seat as Eric McHugh dives into his journey with SHOPX, offering insights into Web3, NFTs, and the evolving e-commerce landscape on The First Customer!
SHOPX
http://www.shopx.co
Eric McHugh's LinkedIn
https://www.linkedin.com/in/ericdouglasmchugh/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Scott Martinis, the CEO and Founder of B2B Catalyst.
Scott shares his entrepreneurial journey, starting from his unexpected entry into the business world after initially planning a different career path. He discusses his early experiences in marketing agencies, the challenges of nailing down product-market fit, and how his first attempts at running his own coaching business didn't pan out. Scott emphasizes the importance of gaining substantial experience before achieving success and highlights how his persistent efforts and lessons learned through various jobs eventually led him to mastery in his field.
Scott elaborates on the evolution of B2B Catalyst, a company focused on helping B2B service companies streamline and automate their processes to improve scalability. He outlines the significance of having a solid sales process, effective marketing positioning, and good sales follow-up, underscoring that the foundation of a successful business lies in strong internal alignment and a commitment to delivering value. Scott also discusses the critical role of emotional intelligence and continuous improvement in sales and marketing, emphasizing the need for companies to understand their target market and refine their offerings to achieve sustained growth.
Don't miss a minute of the magic with Scott Martinis by tuning in for insights, inspiration, and a whole lot of fun in this episode of The First Customer!
Guest Info:
B2B Catalyst
http://b2bcatalyst.com
Scott Martini's LinkedIn
https://www.linkedin.com/in/scott-martinis/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ted Mann, the CEO and co-founder of CollX, a platform designed to help collectors determine the value of their trading cards.
Ted shares how the idea for CollX was inspired by his son’s interest in Pokémon cards and the difficulty in assessing their value. He explains that the platform utilizes advanced technology, such as visual search, to allow users to take pictures of their cards and instantly get value estimates. This innovation addresses a common problem among collectors who often feel at a disadvantage without accurate pricing information. Ted also mentions the app’s evolution and its success in attracting a significant user base, noting that CollX has grown to include a variety of functionalities like buying, selling, and building collections.
Ted discusses the broader card collecting industry, noting its substantial and growing market, with a secondary market worth about $5 billion and approximately 85 million American adults involved in card collecting. He highlights the app’s success, with around 2 million users actively adding their cards to the platform. Ted also delves into CollX's monetization strategies, including marketplace commissions and subscription services like CollX Pro, which offers additional features for power users and professional sellers.
Join us as Ted shares his background and prior ventures, illustrating his longstanding passion for using technology to solve real-world problems in this exciting episode of The First Customer!
Guest Info:
CollX
https://collx.app
Ted Mann's LinkedIn
https://www.linkedin.com/in/tedmann/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Brian Pickell, the CEO and co-founder of KPInterface.
Brian shares how his upbringing in the Valley Forge area and the influence of his ambitious older brother, along with his faith, shaped his entrepreneurial spirit. He reflects on his transition from working at other startup firms to co-founding KP Interface with his partner, Matt Kirby. The partnership combined Matt's sales expertise with Brian's operations and delivery skills, leading to the creation of their company. Tragically, Matt passed away due to leukemia, but his legacy continues to be honored at KPInterface.
Brian details the early days of KP Interface, highlighting their first client, Princeton University Federal Credit Union, and how their client acquisition strategy has evolved. Initially, they adopted a broad approach but later focused on specific industries like manufacturing, non-profit, and financial services. Brian discusses the integration of AI in their operations to improve efficiency and productivity. He also emphasizes the importance of customer service and business acumen for new entrepreneurs, advising them to seek mentors and build a network of trusted advisors to guide their journey.
Discover the secrets to building a lasting legacy and thriving business with Brian Pickell in this episode of The First Customer!
Guest Info:
KPInterface, Inc.
http://www.kpinterface.com
Brian Pickell's LinkedIn
https://www.linkedin.com/in/briantpickell/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Casandra Mann, the VP for Operations at Precision Systems Inc. (PSI).
We delved into the history and resilience of PSI's founder, Walt, who overcame throat cancer and significant business challenges, including the impact of 9/11. Despite losing $7 million in contracts overnight, Walt rebuilt the company from scratch, emphasizing a culture of integrity, quality, and strong personal relationships. Casandra highlighted how these values have been fundamental to PSI's continued success and growth, reflecting Walt's leadership and commitment to hiring people who share his vision.
Casandra discussed her role and evolution at PSI over the past seven years, emphasizing the balance between traditional relationship-building and modern digital marketing strategies. Initially focused on digital marketing, she learned the importance of personal connections in business development from Walt. Casandra has been instrumental in managing operations, overseeing sales and marketing, and ensuring smooth transitions from client acquisition to project delivery. She detailed PSI's growth, nearly doubling in size over a few years, and the importance of having robust policies and procedures to support this expansion. Casandra expressed confidence in the enduring relevance of software engineering, despite technological advancements like AI.
Guest Info:
Precision Systems, Inc.
http://www.psi-software.com
Casandra Mann's LinkedIn
https://www.linkedin.com/in/casandramann/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Bill Evans, CEO of Liberty Fox Technologies.
Bill recounts his journey from growing up in Northeast Philadelphia to establishing his own company after being laid off from a previous job. Inspired by his family's entrepreneurial background, Bill took the plunge into entrepreneurship, initially starting Liberty Fox Technologies in 2010. He explains how the company began with independent consulting and has evolved into a software consultancy specializing in healthcare and logistics. Bill emphasizes the importance of understanding clients' needs, building strong relationships, and maintaining a positive company culture.
Bill shares valuable insights and lessons learned from his 14-year journey in business. He discusses the challenges of hiring and managing employees, stressing the significance of soft skills and company culture. Bill also talks about the importance of channel partnerships in driving business growth and the strategies he uses to maintain these relationships. On a personal note, he highlights his passion for learning and flying as key activities that help him stay mentally sharp and balanced as a business owner.
Give this episode a valuable listen as Bill shares a wealth of practical advice and inspiration for aspiring entrepreneurs and seasoned business leaders alike in this episode of The First Customer!
Guest Info:
Liberty Fox Technologies
http://www.libertyfoxtech.com
Bill Evans' LinkedIn
https://www.linkedin.com/in/evanswd/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Zach Rattner, CTO and Co-Founder of Yembo.
Zach discusses his upbringing, including his formative years spent tinkering with computers in rural Vermont, which laid the groundwork for his future in technology. He elaborates on how Yembo, a company specializing in computer vision for property inspections, emerged from his intersection of experiences in AI and his wife's career in the moving industry. Zach details how Yembo's AI technology helps moving and insurance companies conduct efficient and accurate home inspections, vastly improving their operational capacity.
Zach also shares insights into the strategic approach Yembo took to secure its first customers, emphasizing the importance of careful customer selection and the benefits of early adopters. He recounts how a creative trade show demonstration helped draw interest and establish initial clients. Beyond business, Zach discusses his motivations for writing a book aimed at demystifying AI startups for non-experts, and reflects on the importance of personal branding and its impact on professional success. Throughout the conversation, Zach's innovative thinking and commitment to practical value shine through, illustrating his dedication to both technological advancement and meaningful customer relationships.
Discover how Zach Rattner's unique background and visionary thinking are transforming the moving and insurance industries with AI in this exciting episode of The First Customer!
Guest Info:
Yembo
https://yembo.ai/
Zach Rattner's LinkedIn
https://www.linkedin.com/in/zachrattner/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jon Kinney, the Founder and CTO at Headway.
Jon delves into his entrepreneurial roots, tracing his upbringing in Southwest Wisconsin. Growing up in a household where his mother was a graphic designer and his father was a musician, Jon was surrounded by creativity and technology. His first foray into business was selling items on eBay, where he learned HTML to enhance his listings, an experience that sparked his interest in programming. His exposure to his mother's company, Out of the Box Publishing, further nurtured this entrepreneurial spirit, which created the popular game Apples to Apples. These early experiences in a fast-paced, hands-on business environment greatly shaped how he approached entrepreneurship.
Jon elaborates on the early days of Headway, describing how he and his co-founders started the company from a small shared office above a wine bar. Their first big client was Handshake, a job marketplace for college students, which gave them the funding and confidence to launch Headway full-time. As Headway grew, the team focused on serving startups and leveraging local networks through initiatives like Digital Fertilizer, which connected entrepreneurs in Northeast Wisconsin. This localized approach eventually expanded as Headway gained national recognition, working on significant projects such as an innovation initiative for Procter & Gamble. Jon highlights the importance of building strong relationships and adapting to remote work, which has been key to Headway's success in expanding beyond its local market.
Dive into the world of cutting-edge business tactics with Jon Kinney, and be inspired by his unique path to success in this episode of The First Customer!
Guest Info:
Headway
https://www.headway.io
Jon Kinney's LinkedIn
https://www.linkedin.com/in/jonkinney/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Alyson Caffrey, the dynamic COO of Operations Agency.
Alyson recounts her East Coast upbringing and how the "Northeast hustle" instilled a unique drive in her. Despite not coming from an entrepreneurial background, she became an "accidental entrepreneur" after leaving her 9-to-5 job. Within 30 days of her departure, she was fully booked with clients needing her operational expertise. She reflects on the surprising yet fulfilling shift from considering a law career to diving into entrepreneurship, and how it significantly shaped her personal growth and confidence.
Alyson delves into how she balances her personal brand with Operations Agency, underscoring the importance of defining her core purpose. Alyson shares the evolution of her business, from managing various projects to focusing on documenting SOPs, which has proven to be the most effective service for her clients. She highlights the pivotal role of personal branding and how it seamlessly ties together her various business endeavors.
Let's embrace the power of innovation and efficiency with Alyson Caffrey as we unravel this enriching episode of The First Customer!
Guest Info:
Operations Agency
https://www.operationsagency.com/
Alyson Caffrey's LinkedIn
https://www.linkedin.com/in/alysoncaffrey/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jeremy Gordon, CPO and CTO of Startup Science.
Jeremy shared his background, revealing how his experience with the Air Force laid the groundwork for his disciplined and focused approach to entrepreneurship. He spoke about his transition from military life to civilian pursuits, including his ventures into fitness with his wife, starting a gym, and developing the fitness app, Kinetic Coach. Jeremy emphasized the challenges and rewards of managing these endeavors simultaneously while ensuring family remained a priority.
Jeremy also discussed his current role at Startup Science, a venture founded by Greg, an inspiring individual who rose from poverty to significant entrepreneurial success. Startup Science aims to empower marginalized communities by providing education and tools for new founders to build businesses. Jeremy's involvement began when Greg, intrigued by how fighter pilots problem-solve under pressure, sought his insights. This connection eventually led to Jeremy taking on significant roles within the company. Today, Jeremy continues to contribute his expertise, helping create a more inclusive startup ecosystem while maintaining a connection to his passion for fitness through Kinetic Coach.
Join us as we soar through Jeremy Gordon's dynamic path from cockpit to code and beyond in this episode of The First Customer!
Guest Info:
Startup Science
https://www.startupscience.io/
Jeremy Gordon's LinkedIn
https://www.linkedin.com/in/jeremymountgordon/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
This episode is extra special because I was lucky enough to interview THE AJ Bruno, Founder and CEO of QuotaPath. AJ wears many hats—he's a limited partner, podcast host, serial entrepreneur, commercial pilot, dad, and much more!
AJ delves into the personal aspects of his life, including his upbringing in Pittsburgh, where his father's entrepreneurial spirit and career as a commercial pilot heavily influenced him. AJ recounts his early experiences in acting and entrepreneurship, which laid the foundation for his later ventures. AJ's first business was called Control the Buzz, a website where users could post messages for a fee, inspired by the Million Dollar Homepage concept. Despite its short-lived success, the experience taught him valuable lessons about focus and monetization. This early venture paved the way for his sales career at Meltwater, where he honed his skills and leadership abilities. AJ credits a transformative experience at a Tony Robbins seminar for inspiring him to pursue his entrepreneurial dreams with renewed vigor. This event helped him overcome limiting beliefs and set him on the path to founding TrendKite, his next significant business venture.
AJ reflects on the parallels between being a pilot and an entrepreneur. Both roles require meticulous attention to detail, constant monitoring of various systems, and the ability to handle multiple responsibilities simultaneously. AJ shares how his passion for flying helps him clear his mind and draw connections to his business life. He also discusses the challenges and rewards of balancing his love for aviation with his responsibilities as a CEO and family man, highlighting the importance of learning and growing continuously in both personal and professional aspects.
Discover the heart and hustle behind AJ Bruno's entrepreneurial ventures as he imparts wisdom and inspiration in this engaging episode of The First Customer!
Guest Info:
QuotaPath
https://www.quotapath.com/demo/
AJ Bruno's LinkedIn
https://www.linkedin.com/in/ajbruno3/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jerry Macnamara, CEO and Founder of Proven Chaos.
Jerry grew up just outside of Philadelphia and his entrepreneurial spirit wasn't directly influenced by his parents but rather by his high school soccer coach. Inspired by his frustration as a senior leader making others rich with his decisions, he decided to start his own ventures. His first business, an internet company selling customized soccer uniforms, was born out of his desire to control his destiny and reap the rewards of his hard work.
Jerry's approach to business focuses on solving significant problems for customers and creating environments where employees are clear on their roles, challenged, and supported. His leadership philosophy exemplifies his success in leading a high-growth construction company, taking it from $7 million to $30 million while maintaining a positive workplace culture. Jerry's ultimate mission is to positively impact five million people through better business practices and his dedication to both his professional and personal life underscores his belief in aligning one’s actions with their values to lead a fulfilling life.
Prepare to be inspired by Jerry's exciting journey of leadership and entrepreneurial triumph in this can't-miss episode of The First Customer!
Guest Info:
Proven Chaos
http://ProvenChaos.com
Jerry Macnamara's LinkedIn:
https://www.linkedin.com/in/jerrymacnamara/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In the podcast interview with Matt Watson, Founder, CEO, and CTO of Full Scale.
Matt grew up around entrepreneurial parents who ran a flea market business, he gained early exposure to the world of business and sales. His first venture, Venn Solutions, stemmed from a serendipitous encounter with a car dealer needing software assistance. This initial success led to the growth of Venn Solutions, which was later sold to Auto Trader.
Following the sale of Venn Solutions, Matt ventured into founding Stackify, a company that addresses software development challenges. Despite initial hurdles, Stackify grew into a successful venture, eventually being acquired by Netro. Matt's entrepreneurial spirit didn't stop there. He stumbled upon the idea for Full Scale while seeking cost-effective software development solutions for Stackify. Leveraging his experience and network, Matt established Full Scale, offering offshore development teams to startups and scale-ups, emphasizing long-term partnerships built on trust and reliability.
Matt highlighted the importance of trust in business transactions, emphasizing the value of relationships and referrals. Full Scale's approach is grounded in this principle, offering offshore development services and a trusted partnership for companies seeking sustainable growth and scalability.
Experience the entrepreneurial odyssey with Matt Watson and explore the evolution of Full Scale in this enlightening episode of The First Customer!
Guest Info:
Full Scale
https://fullscale.io
Matt Watson's Linkedin
https://www.linkedin.com/in/mattwatsonkc/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Adam Trachtman, Director and Owner of Lucid Circus.
Adam's upbringing in Haverford, Pennsylvania, and his formative years at a creative and performing arts high school in Philadelphia laid the groundwork for his journey. With a blend of analytical precision inherited from his mother and a risk-taking spirit from his father, Adam embarked on a bold move to the Czech Republic at just 19 years old, driven by a desire to immerse himself in Europe's cultural tapestry. Upon landing in Prague, Adam's entrepreneurial instincts kicked in as he cofounded Lucid Circus with Ezra Cohen, their parallel paths converging from Philadelphia to Prague.
Navigating the challenges of the dot-com bubble burst, they strategically merged their companies, harnessing complementary skills in design and development. This synergy enabled them to secure clients like AOL and MTV, setting the stage for Lucid Circus's ascent in the digital realm. Beyond the boardroom, Adam's creative vision finds expression in his graphic novel, "Immersion," a labor of love blending artistry with cutting-edge technology. Leveraging neural style transfer, Adam transforms his experiences into a visually captivating narrative, bridging languages and cultures. With "Immersion" gaining traction internationally, Adam's journey epitomizes the entrepreneurial spirit intertwined with a passion for innovation and storytelling.
Step into the vibrant streets of Prague and Join us as we explore the intersection of art and technology with Adam Trachtman on The First Customer!
Guest Info:
LucidCircus
http://lucidcircus.com
Adam Trachtman's LinkedIn
https://www.linkedin.com/in/adam10/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Karim Kerachni, Co-founder of Steamates and head of franchise development for Massachusetts at PropertyGuys.com.
Karim shares insights into his entrepreneurial journey and unique approach to productivity while traveling the world. Born in Canada and raised in France, Karim's upbringing in a family of entrepreneurs and his diverse cultural background laid the foundation for his ventures. With a background in engineering and business, Karim embarked on a journey that led him from door-to-door sales to founding his first business, Steamates, a cleaning company based in Halifax, Nova Scotia.
Karim's entrepreneurial spirit shines as he discusses the challenges and triumphs of starting a business from scratch. From securing his first customer, realtor Neil Andrino, to expanding his client base through bold networking efforts, Karim's dedication and perseverance fueled Steamates' rapid growth. Reflecting on the journey, Karim emphasizes the importance of offering value, even if it means providing services for free initially, to establish credibility and build lasting relationships with clients.
Join us as we dive into the story of Karim Kerachni who exemplifies the dedication and strategic vision required to succeed in the dynamic world of entrepreneurship in this captivating episode of The First Customer!
Guest Info:
Steamates
https://steamates.ca/
Karim Kerachni's LinkedIn
https://www.linkedin.com/in/karim-kerachni/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Whitney Stowell, Founder and CEO of Cribworks.
Whitney discusses his entrepreneurial journey from a rural upbringing to navigating the fast-paced business world. Growing up on a farm instilled an entrepreneurial spirit in Whitney, who later transitioned into the professional realm by working in government and defense contracting. Whitney delves into his experience founding Cribworks and acquiring Old Glory, a professional rugby team, as its first customer, highlighting the challenges and strategies involved in educating the market about the sport.
Through strategic market segmentation and targeted outreach, Whitney outlines the approach to growing Old Glory's fan base and sponsorship opportunities. He emphasizes the importance of understanding the customer landscape and setting realistic goals for business growth. Today, Cribworks functions as a sales growth agency, helping clients enhance their sales pipelines, account management, and strategic partnerships. Whitney's insights into business development and leveraging local networks offer valuable lessons for aspiring entrepreneurs.
Prepare to be inspired as we delve into the entrepreneurial voyage of Whitney Stowell, and learn the art of strategic sales growth!
Guest Info:
Cribworks
https://www.cribworks.co
Whitney Stowell's LinkedIn
https://www.linkedin.com/in/whitney-stowell/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Olivia Parkes, CEO of The Systems Boss.
Olivia shares her story of moving from the UK to Chicago, driven by a desire to pursue her dreams and create a thriving enterprise in the United States. From her early aspirations to her eventual realization of starting her own company, Olivia's tale is one of determination, resilience, and unwavering dedication.
Olivia provides valuable insights into the challenges and triumphs she encountered along the way. She discusses her experiences working with mentors, honing her sales skills, and ultimately discovering her passion for operations and systems management. Olivia's ability to identify and address gaps in business operations led her to establish The Systems Boss, where she now helps other entrepreneurs streamline their processes and achieve sustainable growth. Olivia shares her strategies for success and reflects on the importance of building strong foundations for business growth. She emphasizes the significance of understanding a client's needs, delivering exceptional value, and constantly innovating to stay ahead in a competitive market.
Step into the realm of systems mastery with Olivia Parkes and discover how to optimize your business for growth in this episode of The First Customer!
Guest Info:
The Systems Boss
https://thesystemsboss.io/
Olivia Parkes' LinkedIn
https://www.linkedin.com/in/olivia-parkes-b9b015187/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Rachel King, CEO and Founder of King Law Firm.
Rachel offers insights into her journey as an entrepreneur and lawyer. Her upbringing, shaped by divorced parents and small business owners in the family, instilled in her a passion for law and entrepreneurship. Her father's profession as a lawyer and exposure to small business operations influenced her career choices significantly. Starting her law firm right after graduating and passing the bar, Rachel embarked on her entrepreneurial journey with limited resources but a determination to succeed. She initially focused on in-person networking, leveraging local chambers and community events to spread the word about her services. With perseverance and dedication, she secured her first clients and gradually expanded her practice into family law and litigation.
Over the years, Rachel's marketing strategy evolved, incorporating various tactics such as blogging, organic SEO, and outsourcing social media and PR efforts to professional firms. She emphasized the importance of trying new approaches every year while continuously refining her targeting and messaging to align with her evolving client base. Rachel's journey underscores the significance of perseverance, adaptability, and a willingness to explore different avenues in achieving entrepreneurial success.
Prepare to be amazed as we discover the keys to legal success with Rachel King in this episode of The First Customer!
Guest Info:
King Lawyer Firm
thelawyerking.com
Rachel King's LinkedIn
https://www.linkedin.com/in/thelawyerking/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Mike Powrie, CEO and Founder of CloudWave.
Mike delves into the genesis and evolution of CloudWave as a disruptive force in the contact center industry. Mike's background in IT, particularly in unified communication, laid the groundwork for his entrepreneurial journey. CloudWave was born out of frustration with the antiquated and inefficient systems prevalent in contact centers. Recognizing the need for a better solution, Mike leveraged new-age technology, particularly from Amazon, to create a platform that revolutionizes customer service delivery.
Mike emphasizes the importance of alliances, partnerships, and client testimonials. While digital marketing plays a significant role, the real power lies in customer references and success stories. CloudWave's focus on thought leadership, vertical expertise, and delivering tangible results positions them as a trusted partner in the industry. Mike's dedication to business development ensures that CloudWave continues to grow and innovate, driving positive change in the contact center landscape.
Join us as we explore the digital frontier with Mike Powrie reshaping the contact center industry one innovation at a time in this episode of The First Customer!
Guest Info:
CloudWave
http://cloudwave.com.au
Mike Powrie's LinkedIn
https://www.linkedin.com/in/mike-powrie-683198162/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Adrian Knight, CEO and Founder of Spectacular Group.
Adrian delves into his journey as an acquisition entrepreneur and his unique approach to business. A World Champion participant in the Spartan games, Adrian shares his experiences and insights into building successful ventures. Adrian's entrepreneurial journey began at a young age when he started his first business at 13, demonstrating his early aptitude for entrepreneurship. Despite facing challenges and experiencing 12 failed startups, Adrian's determination and willingness to delegate eventually led to his success in acquiring and growing businesses.
Adrian's journey into the world of acquisition entrepreneurship was driven by a desire for freedom and flexibility. He shares how he transitioned from a series of failed startups to successfully acquiring and scaling businesses. Through his experiences, Adrian emphasizes the importance of delegation and building a strong team, which he believes is crucial for business success. He also discusses his passion for coaching and mentoring other entrepreneurs, particularly in preparing businesses for successful exits.
Join us in this refreshing episode of The First Customer and listen to Adrian's story as he highlights the power of resilience, adaptability, and strategic decision-making in the world of entrepreneurship!
Guest Info:
Spectacular Group
https://www.linkedin.com/company/spectaculargroup/
Adrian Knight's LinkedIn
https://www.linkedin.com/in/adrianjknight/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Bob Moore, CEO and co-founder of Crossbeam, a leading company in the partnership intelligence space.
Bob shares his journey, emphasizing his passion for solving the challenges of partnership growth, which led to the inception of Crossbeam. He delves into the essence of Crossbeam, portraying it as a data-centric solution that revolutionizes partnership dynamics by providing a secure platform for sharing valuable insights while maintaining data ownership and control. Bob's insights shed light on the concept of ecosystem-led growth, offering a comprehensive understanding of how companies can leverage partnerships to drive success.
Bob introduces the concept of an "ELG readiness matrix," emphasizing the importance of assessing a company's scale and ecosystem dependency to tailor partnership approaches effectively. Drawing from personal experiences, including his early ventures in web design and the poker odds calculator business, Bob illustrates the role of luck and timing in entrepreneurial success.
Don't forget to check out Bob's book, "Ecosystem Led Growth," for further insights into building successful partnerships in today's dynamic business landscape.
Join us as we continue to explore the intersection of technology, entrepreneurship, and innovation with thought leaders like Bob Moore on this episode of The First Customer!
Guest Info:
Crossbeam
https://www.crossbeam.com/
Bob Moore's LinkedIn
https://www.linkedin.com/in/robertjmoore/
Amazon link to "Ecosystem-Led Growth" Book
https://www.amazon.com/Ecosystem-Led-Growth-Blueprint-Marketing-Partnerships/dp/1394226837
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview The Jasmin Alić, Founder of Hey Jay, and also a LinkedIn aficionado.
Jasmin dives deep into his journey, starting with his childhood in war-torn Bosnia. Despite the adversity, Jasmin found solace in American hip-hop, which sparked his love for English and writing. Initially aspiring to be a rapper, Jasmin's career took a turn towards education, where he discovered his passion for writing and teaching. Transitioning from education to freelancing, Jasmin found success on platforms like Upwork, leveraging his writing skills to secure clients. However, it was a pivotal moment with a fortune 500 client that propelled Jasmin to establish Hey Jay. Recognizing his unique value in ideation and strategy, Jasmin rebranded himself from a freelancer to a business, positioning Hey Jay as a consultancy focusing on copywriting and messaging strategy.
Reflecting on his journey, Jasmin emphasizes the importance of building relationships and sharing knowledge, particularly on platforms like LinkedIn. He highlights the power of genuine connections, advising listeners to invest time in networking and supporting others. Through authentic engagement and consistent content creation, Jasmin believes in creating opportunities and building a resilient business that transcends any platform limitations.
Let's unravel the stunning landscapes of Bosnia and get to know more of Jasmin Alić in this captivating episode of The First Customer!
Guest Info:
Hey Jay
http://hey-jay.com
Jasmin Alic's LinkedIn
https://www.linkedin.com/in/alicjasmin/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Luis Castaneda, co-founder and CTO of Capablanca.
Luis dives into his journey from growing up during the emergence of the internet to his current role in the tech space. Luis shares how his early experiences with DIY computing in a culture of innovation laid the foundation for his career in technology. He discusses the ever-evolving landscape of technology and identifies the parallels between past innovations like the internet and current trends like social media, highlighting the perpetual cycle of innovation and problem-solving in the tech world.
Luis reflects on his transition from freelance sysadmin work to co-founding Capablanca.io. He explains how the company originated from a consulting engagement focused on DevOps for a payments startup, eventually evolving into a platform addressing complex compliance and security needs. Luis emphasizes the importance of customer collaboration and iterative development, stressing the value of quick feedback loops and the necessity of embracing imperfection in product iterations.
Join us as we navigate the wild west of technology and uncover Luis Castaneda's insights into innovation and problem-solving on The First Customer podcast!
Guest info:
Capablanca
https://www.capablanca.io/
Luis Castaneda's LinkedIn
https://www.linkedin.com/in/luis-m-castaneda/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Kelley Thornton, CEO and Founder of Tiege Hanley.
Kelley's inspiration for Tiege Hanley stems from his personal experience and observation of the skincare market's untapped potential in the United States. Initially, he sought to cater to older demographics like himself but found unexpected success among younger consumers due to strategic digital marketing efforts.
Kelley reveals the meticulous process of formulating Tiege Hanley products, driven by a combination of fortuitous encounters with specialized chemists and a commitment to high-quality ingredients. Despite his initial lack of expertise in the skincare industry, Kelley's bold approach of demanding exact formulations from manufacturers yielded exceptional results. Tiege Hanley's success story exemplifies the power of innovative marketing strategies, continuous refinement of product offerings, and a keen understanding of consumer demographics. With millions invested in digital marketing across various channels and a relentless focus on customer satisfaction, Tiege Hanley has become a formidable player in the skincare industry, transcending traditional marketing paradigms to connect with consumers on a deeper level.
As an exclusive offer for podcast listeners, Tiege Hanley extends a generous 30% discount on their purchase by heading over to tiege.com\firstcustomerpodcast
Discover the power of dedication and quality in skincare innovation with Kelley Thornton in this episode of The First Customer!
Guest Info:
Tiege Hanley
https://www.tiege.com/
Kelley Thornton's LinkedIn
https://www.linkedin.com/in/kelleythornton-ceo-tiege-hanley/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Lamees Butt, SVP of Zoovu.
Lamees delved into her journey from a humble upbringing in East London to her current role in the tech industry. Growing up in East London instilled in Lamees a hunger for success and a drive to think outside the box. Despite facing challenges, she pursued her passion for entrepreneurship, starting with a personal shopping business during her university days. This venture eventually led to the creation of "My Mannequin," an app aimed at revolutionizing the shopping experience by leveraging AI to curate personalized outfits for users.
However, despite initial success, Lamees encountered setbacks and ultimately experienced the failure of "My Mannequin." Undeterred, she persevered, taking on various roles, including working at Mercedes-Benz, where she honed her skills and navigated her way up the corporate ladder. Today, as the SVP of Global Partnerships at Zoovu, Lamees focuses on scaling the company through strategic partnerships, leveraging her diverse experiences to drive growth and innovation.
In her podcast, "In Her Shoes," Lamees aims to amplify the voices of women leaders in the tech industry, sharing their stories, challenges, and triumphs to inspire the next generation of female leaders. Through candid conversations, Lamees provides a blueprint for empowerment and encourages women to rise and thrive in male-dominated fields.
Experience the evolution of customer engagement and strategic partnerships with Lamees Butt in this episode of The First Customer!
Guest Info:
Zoovu
http://www.zoovu.com
In Her Shoes Podcast
https://podcasters.spotify.com/pod/show/inhershoespod
Lamees Butt's LinkedIn
https://www.linkedin.com/in/lamees-butt-693447a7/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Brian Childress, Founder and Fractional CTO of Summit Labs.
Brian shares his journey from growing up in Virginia to founding Summit Labs, inspired by his grandfather's entrepreneurial spirit as a custom home builder. Despite lacking initial tech interest, Brian discovered his passion for software development in graduate school and founded Summit Labs to explore freelancing opportunities while maintaining a full-time job.
Over the years, Summit Labs evolved from creating websites for various clients to specializing in custom software development for established startups and small to medium-sized businesses. Brian's client acquisition strategy focuses on content marketing, leveraging LinkedIn to share valuable insights and target the pain points of his ideal clients. He emphasizes the importance of continuous learning and seeking mentorship, highlighting the impact of professional coaching on his journey.
Let’s all tune in as Brian Childress continues to expand his network, share valuable content, and remain committed to delivering exceptional results for his clients, driving business success in this episode of The First Customer!
Guest Info:
Summit Labs
https://summitlabs.io
Brian Childress' LinkedIn
https://www.linkedin.com/in/brian-childress/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Ron Gidron, the CEO and founder of xtype, a platform engineering solution for ServiceNow customers.
Ron shares insights from his background growing up on a farm in Israel to becoming an entrepreneur in the tech industry. Despite his humble beginnings, Ron's journey led him to work with companies like Mercury Interactive before venturing into entrepreneurship. He emphasizes the entrepreneurial spirit he developed from his farming roots, highlighting the similarities between farming and entrepreneurship.
Ron reflects on his past experiences, including a failed startup attempt, and shares valuable lessons learned, particularly emphasizing the importance of choosing the right partners and listening to advice, such as that from his wife. He discusses the evolution of X Type, from its inception to acquiring its first customers, which involved understanding real problems within the ServiceNow ecosystem and building relationships through conversations and trials. Ron underscores the significance of solving genuine problems and navigating the complexities of enterprise sales, emphasizing the need for patience and persistence.
Tune in to the latest episode of The First Customer Podcast to hear more about Ron's remarkable story which proves that entrepreneurial spirit knows no bounds!
Guest Info:
xtype
http://www.xtype.io
Ron Gidron's LinkedIn
https://www.linkedin.com/in/rongidron/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Barbara Spitzer, CEO and founder of Two Rivers Partners, LLC.
Barbara grew up as an army brat and moving frequently, Barbara developed resilience and anxiety, which later shaped her career as a consultant. Despite her anxiety, Barbara adopted a mantra of perseverance and preparation, which helped her excel in client meetings and presentations.
After a successful career at companies like Ernst & Young and Accenture, Barbara founded Two Rivers Partners in 2015. Inspired by a walk along the Hudson River in New York City, she named her consulting firm after the convergence of the Hudson and East Rivers, symbolizing the intersection of people and business for performance. Barbara's first client was the National Organization on Disability, where she helped build a professional services capability. Although she later returned to corporate roles, Barbara eventually relaunched Two Rivers with a focus on purpose-driven work, serving nonprofits and contributing to board governance. She credits her success to her leverage model, relationships, and willingness to take risks.
Join us as we journey through the hustle and heart of business with Barbara Spitzer on The First Customer podcast!
Guest Info:
Two Rivers Partners, LLC
http://tworiverspartners.com
Barbara Spitzer's LinkedIn
https://www.linkedin.com/in/barbaraspitzer/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode., I was lucky enough to interview Laura-Beth Trucks, the CEO of LB Trucks Coaching.
Laura-Beth shares her journey from Alabama to Colorado, where she worked in nonprofit leadership development, to eventually founding her coaching business. After completing her master's degree in clinical mental health, she realized her passion for coaching and decided to start LB Trucks Coaching. Despite unexpected challenges, such as piecing together multiple jobs to support herself through school, Laura-Beth's drive and commitment propelled her forward. She emphasizes the importance of serving clients well and building trust through relationships, which has been the cornerstone of her business growth.
In terms of marketing, Laura-Beth has found success in focusing on relationships and referrals. While she acknowledges the value of online content and social media, she prioritizes personal connections and networking. She attends business conferences and engages in face-to-face interactions, understanding that consistency is key to building a successful coaching business. Laura-Beth's client persona includes established small business owners who are great at what they do and either have a leadership team or solopreneurs looking to scale without hiring a team. She tailors her coaching approach to each client, prioritizing their unique needs and goals over a one-size-fits-all approach.
Transform your team dynamics and elevate your business with personalized coaching in this episode of The First Customer!
Guest Info:
LB Trucks Coaching
https://lbtruckscoaching.com/
Laura-Beth Trucks' LinkedIn
https://www.linkedin.com/in/lbtrucks/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Gregory Shepard, CEO and co-founder of BOSS Startup Science.
Gregory shares his journey, highlighting his challenges growing up with autism, dyslexia, and other conditions in a tough environment. Despite adversities, he recalls his entrepreneurial spirit emerging early, from selling Rubik's cubes to catching and selling rattlesnakes for profit. Gregory's determination led him to overcome obstacles, from learning to code and starting internet businesses to eventually founding and exiting 12 companies.
Gregory's entrepreneurial journey evolved into a mission of empowering others through education and opportunity. He discusses his research project on why founders fail, leading to the creation of Startup Science, a platform offering free micro-learning courses for aspiring entrepreneurs. His passion for fostering opportunity equality drives initiatives like the Fulbright Entrepreneurship Initiative, aimed at supporting founders in environmental sustainability and inclusion.
Don't miss out on Gregory Shepard's eagerly awaited book, 'The Startup Lifecycle: The Definitive Guide to Building a Startup from Idea to Exit,' which is now available for pre-order! Get ready to dive into this essential resource!
Pre-order the book here:
https://a.co/d/77AQXvp
Guest Info:
BOSS Capital Partners / BOSS Startup Science
http://bosscapitalpartners.com
Gregory Shepard's LinkedIn
https://www.linkedin.com/in/gregshepard/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview the fantastic Dai Manuel, Chief Transformation Officer at DaiManuel.com.
Dai discussed his upbringing in Ontario with two entrepreneurial parents and how their work ethic influenced him. He recounted his journey from personal training to selling fitness equipment, highlighting the transition to performance-based pay structures and his success in sales. Dai emphasized the importance of authenticity and consistency in his messaging, particularly on LinkedIn, where he engages with high-level professionals seeking holistic personal and professional growth.
Dai's target demographic comprises male professionals aged 35 to 55 who seek harmony between their work and personal lives. He aims to help them overcome challenges and improve their overall well-being by prioritizing mental health and offering holistic coaching and consulting services. Despite evolving his approach over the years, Dai remains committed to providing genuine support and fostering meaningful connections within his community.
Take a leap towards your best self with Dai Manuel, as we unlock the keys to lasting health, happiness, and fulfillment in this episode of The First Customer!
Guest Info:
DaiManuel.com
http://www.DaiManuel.com
Dai Manuel's LinkedIn
https://www.linkedin.com/in/daimanuel/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Caden Braly, CEO and Founder of Innovative Risk.
Caden discusses his upbringing in Prosper, Texas, surrounded by a community of entrepreneurs, including his father and grandfather, who instilled a strong entrepreneurial spirit in him. Despite initially being hesitant about entering the insurance industry due to witnessing the stresses his father faced, Caden found a passion for it after exploring different opportunities and realizing the critical role insurance plays in protecting businesses. He founded Innovative Risk to act as a buyer's agent, ensuring companies receive honest and comprehensive coverage tailored to their needs, rather than simply opting for the cheapest policy.
Caden explains how Innovative Risk operates on a consulting fee model, prioritizing transparency and independence by not receiving compensation from insurance carriers or brokers. His marketing strategy focuses on education, aiming to debunk misconceptions about insurance and emphasize the importance of proper coverage. Caden is also deliberate about building his brand, recognizing its role in establishing credibility and trust within the industry. Through education and transparency, Caden aims to reshape the perception of insurance and empower businesses to make informed decisions to safeguard their futures.
Let's navigate the world of risk management with Caden Braly and discover the keys to securing business success in this episode of The First Customer!
Guest Info:
Innovative Risk
www.innovativerisk.io
Caden Braly's LinkedIn
https://www.linkedin.com/in/caden-braly-699288154/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Patric Shannon, Founder of LeadSnap.
Patric delves into his origins in a small town in Dayton, Ohio, and his unexpected foray into professional poker and subsequent transition to entrepreneurship. Patric shares about his early career as a tax accountant and his serendipitous discovery of online poker, which ultimately led him to pursue a career as a professional poker player. However, as the industry landscape evolved and personal values came into focus, Patric pivoted once again, this time into software engineering and later into the world of marketing.
Through his entrepreneurial journey, Patric reflects on the importance of following one's heart and remaining adaptable in the face of challenges and opportunities. He recounts the evolution of LeadSnap from a solution to his own marketing agency's needs to a full-fledged CRM platform with a focus on Google My Business optimization. Patric emphasizes the value of focusing on one thing and doing it exceptionally well, drawing inspiration from the "hedgehog concept" outlined in the book "Good to Great." As LeadSnap continues to evolve
Discover the power of adaptability and strategic thinking with Patric Shannon, as we delve into his entrepreneurial journey on The First Customer!
Guest Info:
LeadSnap
http://www.leadsnap.com
Patric Shannon's LinkedIn
https://www.linkedin.com/in/patric-shannon/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Krish Ramineni, CEO and Co-founder of Fireflies.ai.
Krish dives into his entrepreneurial journey from Silicon Valley to founding one of the most innovative AI platforms. Krish shares how his upbringing in a family of entrepreneurs fueled his passion for technology and startups, leading him from UPenn to Microsoft and eventually to co-founding Fireflies.ai.
Krish recounts his early ventures, including building a campus event platform during college and his pivotal decision to forgo grad school for entrepreneurship. With Fireflies.ai, Krish and his team are revolutionizing productivity by unlocking knowledge buried within conversations. From seamless transcription and integration to upcoming mobile and multilingual features, Fireflies.ai continues to evolve, driven by Krish's unwavering commitment to customer satisfaction and relentless pursuit of innovation.
Join us as we explore the future of AI and entrepreneurship with Krish Ramineni on The First Customer podcast!
Guest Info:
Fireflies.ai
https://fireflies.ai/
Krish Ramineni's LinkedIn
https://www.linkedin.com/in/krishramineni/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Susan Coelius Keplinger, CEO of Force of Nature.
Susan shares insights from her journey as a marketing titan and entrepreneur. Growing up in St. Paul, Minnesota, Susan's path led her to chase the internet dream in San Francisco after college. She co-founded Triggit, an ad tech company, with her brother Zach, learning valuable lessons in entrepreneurship and the importance of setting boundaries between work and family. Despite the challenges, Triggit's success laid the foundation for Susan's deliberate approach in founding Force of Nature, initially envisioned as a lifestyle company but evolving into a thriving venture.
Susan's entrepreneurial spirit shines through her experiences, from starting non-profits in college to hustling at the Olympics. Her transition from Triggit to Force of Nature reflects a shift towards a more intentional and quantitative approach to marketing. At Force of Nature, Susan emphasizes the importance of quantitative marketing, where every marketing expenditure must yield measurable results. She advises aspiring marketers to embrace math and statistics, highlighting the critical role of data in today's marketing landscape. Whether advising young founders or guiding established businesses, Susan's passion for entrepreneurship and data-driven marketing shines through, offering valuable insights for anyone navigating the dynamic world of marketing.
Embark on an enlightening journey through the world of marketing and entrepreneurship with Susan Coelius Keplinger, gaining insights and inspiration from her remarkable experiences on this episode of The First Customer!
Guest Info:
Force of Nature
http://forceofnatu.re
Susan Coelius Keplinger's LinkedIn
https://www.linkedin.com/in/susanck/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Oshri Cohen, founder of Red Corner.
Oshri delves into his entrepreneurial journey and the evolution of his consulting practice as a fractional CTO. Oshri reflects on his upbringing, shaped by early experiences of independence and resilience due to facing racism. From launching his first business at 13 to establishing a custom development shop in his twenties, Oshri's path underscores his knack for problem-solving and innovation.
Oshri shares pivotal lessons learned, including the criticality of cash flow management and the value of guiding clients toward more effective solutions. Transitioning from hourly consulting to a retainer-based model, he emphasizes the importance of leveraging expertise while prioritizing quality and accessibility for clients. Oshri's candid insights into the dynamics of consulting, coupled with his proactive approach to marketing and plans for scaling his agency, offer a compelling narrative of entrepreneurship and strategic growth in the tech sector.
Let's traverse "La Métropole" and be inspired by Oshri Cohen's journey to entrepreneurship, resilience, and innovative consulting in this episode of The First Customer!
Guest Info:
Red Corner
https://www.redcorner.io
Oshri Cohen's LinkedIn
https://www.linkedin.com/in/oshricohen/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Steve Kilberg, CMO of SKRP Media LLC.
Steve dives into his journey as an entrepreneur and his role in helping businesses grow and sell their assets. Steve shares how his upbringing in Detroit, with a father encouraging independence, shaped his entrepreneurial spirit. Despite initially working for others, Steve's desire for autonomy led him to venture into his own businesses, starting with digital marketing and later transitioning to e-commerce.
Steve reflects on pivotal moments in his entrepreneurial journey, such as caring for his aging parents and navigating the challenges of the COVID-19 pandemic. He emphasizes the importance of embracing the journey and continually learning from both successes and failures. Steve's current role as an M&A advisor allows him to leverage his experiences to help small digital businesses grow and prepare for sale, emphasizing the significance of cultivating deep relationships with customers and understanding the intricacies of their businesses. Through his insights, Steve encourages entrepreneurs to prioritize knowing their numbers and building infrastructure to maximize the value of their businesses when the time comes for an exit.
Let's head over to "The Sunshine State" and unravel Steve's entrepreneurial journey in this insightful episode of The First Customer!
Guest Info:
SKRP Media LLC
https://skrpmedia.com/
Steve Kilberg's LinkedIn
https://www.linkedin.com/in/stevekilberg-online-ma-mentor/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Fahvyon Jimenez, Founder and Principal of Jimenez Strategy & Analytics,
Fahvyon grew up with a father who was a business owner, and he got inspired by the idea that the best way to accomplish things is through entrepreneurship. Drawing from his experiences and skills in data science and ethnography, Jimenez Strategy & Analytics focuses on helping mission-driven organizations, particularly nonprofits, schools, and hospitals, address their most pressing challenges. By blending data-driven approaches with deep understanding of people and processes, Fahvyon's team tackles issues such as recruitment and retention in schools and medical institutions. The success of Fahvyon's consulting firm is rooted in word-of-mouth referrals and establishing a presence at relevant events and conferences, rather than heavy investment in personal branding through social media.
Fahvyon shares insights into the importance of understanding clients' needs deeply, building trust through real connections, and focusing on delivering tangible results rather than superficial online presence. His approach highlights the power of word-of-mouth referrals and personal networking in the consultancy business, emphasizing the value of expertise and reputation in driving business growth.
Get ready to feel motivated to drive change like Fahvyon Jimenez in this transformative episode of The First Customer!
Guest Info:
Jimenez Strategy & Analytics
https://jimenezstrategy.com/
Fahvyon Jimenez' LinkedIn
https://www.linkedin.com/in/fahvyon-jimenez-807b6788/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Scott Anderson, founder of Doubledare Executive Coaching, Consulting, and Search.
Scott shares his early entrepreneurial endeavors, from starting a shoeshine business at a young age to launching an advertising agency and eventually transitioning to executive coaching. Scott delves into the significance of location-based niches and the power of focusing on specific verticals within the business world. He emphasizes the importance of identifying a precise problem and target audience, drawing parallels between his experiences in the advertising industry and his current coaching practice.
Scott discusses his coaching philosophy, aptly named "CEO Freedom," sharing his passion for helping CEOs overcome the challenges of scaling their businesses without sacrificing their personal lives. Scott sheds light on the critical aspect of time management and strategic delegation, emphasizing the need for CEOs to focus on their genius zones—tasks that only they can excel at and that will have the most significant impact on breaking through business plateaus.
Tune in to another insightful episode of The First Customer where Scott Anderson provides a wealth of actionable advice and reflections on entrepreneurship, coaching, and achieving CEO freedom!
Guest Info:
Doubledare Executive Coaching, Consulting & Search
https://doubledareyou.us/
Scott Anderson's LinkedIn
https://www.linkedin.com/in/scottandersonms/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Sean Boyce, founder of Nxt Step Consulting.
Sean reflects on his roots in Philadelphia, the impact of his education and network on his entrepreneurial spirit, and the lessons learned from his early attempts at business. Sean talks about his first business, an endeavor aimed at solving issues in the recruiting industry, and the pivotal lessons he gained from its relative lack of success.
Sean shares insights into the common mistake of not focusing on product-market fit and emphasizes the importance of falling in love with the problem rather than leading with the solution. Sean also shares the evolution from unsuccessful ventures to the successful launch of Staff Geek, a B2B SaaS product addressing workforce-related challenges. He highlights the prevalence of these challenges among entrepreneurs and provides valuable advice on avoiding pitfalls.
In addition, Sean's current focus is on podcasting through his service, Podcast Chef, and his involvement in innovative projects to support and guide early-stage founders in bringing their products to market.
Join us in another exciting episode of The First Customer as Sean Boyce's entrepreneurial journey reveals insights and lessons to inspire your own success story!
Guest Info:
NxtStep Consulting
https://nxtstep.io
Podcast Chef
https://www.podcastchef.com/
Sean Boyce's LinkedIn
https://www.linkedin.com/in/sean-boyce/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Edward DuCoin, founder and partner of Orpical.
Edward grew up in South Jersey and his early experiences with financial struggles and observing his family's challenges fueled his entrepreneurial spirit. Starting with a ski tours business at 13, he eventually founded a teleservices company that grew to over 1,500 employees. Orpical, initially a website design firm, evolved into a business consulting and software development agency that stays ahead of the curve, particularly in integrating artificial intelligence.
Edward emphasizes the importance of naivety in the early stages, having a great team for growth, and implementing procedures for scalability. Orpical's success stories include acquiring clients through unconventional methods like Craigslist and maintaining a client relationship for over a decade. Reflecting on lessons learned, Edward highlights the significance of cash flow management and the need for efficient processes to ensure business resilience and scalability.
Join us for an inspiring journey as Edward DuCoin shares invaluable insights on entrepreneurship, resilience, and the intersection of technology and business in this captivating podcast episode!
Guest Info:
Orpical
https://orpical.com/
Edward DuCoin's LinkedIn
https://www.linkedin.com/in/edwardducoin/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Roy Vella, Managing Director and Founder of Vella Ventures Ltd.
Roy delves into his upbringing in Brooklyn and its influence on his entrepreneurial journey. Roy reflects on his formative years, emphasizing the cultural impact of being from Brooklyn and the street-savvy and hustling mentality ingrained in him. Roy's family background highlights his father's transition from a math teacher to early involvement in computers and Roy's early entrepreneurial endeavors, such as a driveway ceiling business.
Roy discusses Vella Ventures as a holding company for Roy's diverse activities in the startup realm. Roy describes himself as a "startup junkie," engaging in roles such as mentor, advisor, board member, and angel investor. Roy also shares that he's working with Next Co Labs to help companies navigate and understand the transformative impact of AI and big data.
Join us and get to know more about the captivating exploration of Roy Vella's entrepreneurial journey in this episode of The First Customer!
Guest Info:
Vella Ventures Ltd.
https://www.linkedin.com/company/vellaventures/
Roy Vella's LinkedIn
https://www.linkedin.com/in/royvella/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Marc Adler, the Fractional Chief Technology Officer of CTO as a Service.
Marc reveals his roots in Queens, New York, and his unique exposure to the world of stockbroking through his father's career, setting the stage for his journey into the tech industry. Marc reminisces about his early days in tech, starting as one of the first Windows developers on Wall Street in the late '80s. He shares anecdotes from his time at Goldman Sachs and the challenges he faced in selling a word processor he developed for Unix. This entrepreneurial spirit leads him to establish his own company, Magma Systems, which he successfully sells in the late '90s before returning to consulting.
Marc's role as Chief Architect at various organizations, where he emphasizes the importance of customer focus, quality assurance, and continuous integration in software development. He provides insights into his approach to maintaining high-quality standards and ensuring customer satisfaction, drawing from his experiences at Citigroup and MetLife. Marc delves into his latest venture, CTO as a Service. He shares the genesis of the idea, inspired by years of providing free advice to startups and entrepreneurs seeking technical guidance.
Let's head up 95 to New York and delve deeper into the experiences and expertise of Marc Adler, leaving us inspired by his journey in the tech world!
Guest Info:
CTO as a Service
https://www.ctoasaservice.org/
Marc Adler's LinkedIn
https://www.linkedin.com/in/marc-adler/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Cody Eddings, the CEO and co-founder of SnapRefund.
Cody shares his entrepreneurial journey, rooted in childhood experiences in St. Louis, Missouri, where he initiated small businesses like mowing lawns. Growing up, Cody explores tech background, from playing World of Warcraft to becoming a software engineer and co-founding SnapRefund. It delves into the company's mission to empower underserved communities with financial technology, emphasizing the extensive market research that led to identifying insurance claim payments as a significant pain point. SnapRefund's innovative approach combines flexible instant payment technology and analytics to streamline insurance claims.
Cody also shares the challenges and lessons he learned during the market research phase, underscoring the importance of understanding customer needs before developing a solution. Cody highlights the iterative nature of market research and the continuous learning required, emphasizing the value of adapting to customers' evolving needs.
Take a look at SnapRefund's future as Cody Eddings provides a glimpse into it in this insightful episode of The First Customer!
Guest Info:
SnapRefund
https://snaprefund.io
Cody Eddings' LinkedIn
https://www.linkedin.com/in/cody-eddings-4073b065/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Fiona Jamison, President and CEO of Spring International.
Fiona's journey from a British helicopter factory to becoming the accidental CEO of a prominent HR analytics firm is both fascinating and inspiring. Having purchased the company to ensure its continuity, Fiona shares the unconventional story of how her three-year plan turned into a long-term commitment. She discusses an effective sales approach, where she sees herself more as a relationship builder than a seller. By understanding clients' pain points and tailoring solutions, she aims to make a meaningful impact on their organizations. She also shares her experiences as a speaker, detailing the initial discomfort she overcame to effectively communicate her passion for data and workplace improvement.
Spring International, specializing in employee research and people analytics, takes a unique approach to customizing surveys for clients, ensuring a focus on their specific industry and workforce. Fiona highlights the company's commitment to actionable insights, emphasizing the importance of moving beyond generic engagement metrics to drive real business performance improvements.
Get ready to be inspired on your journey to becoming an aspiring entrepreneur and business leader in this episode of The First Customer!
Guest Info:
Spring International
http://www.springitl.com
Fiona Jamison's LinkedIn
https://www.linkedin.com/in/fionajamison/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview John Rossman, managing partner of Rossman Partners.
John shares his journey from growing up in Portland, Oregon, to becoming an executive at Amazon and eventually starting his own business, Rossman Partners. John emphasizes the importance of simplicity and efficiency, highlighting how these principles, inspired by his time at Amazon, have shaped his approach to problem-solving.
John's first client, a healthcare insurance startup, and he shares how the success of his books, particularly "The Amazon Way," opened doors for speaking engagements and advisory roles. John discusses his passion for helping clients solve complex problems in the digital era and how he applies Amazon's leadership principles to foster innovation.
In addition, John introduces his upcoming book, "Big Bet Leadership," and offers a free Kindle book giveaway for listeners who register on the book's release date, February 27, 2024, at BigBetLeadership.com.
Don't miss out on the playbook for success in this insightful episode of The First Customer podcast!
Guest Info:
Rossman Partners
http://www.rossmanpartners.com
John Rossman's LinkedIn
https://www.linkedin.com/in/john-rossman/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Brittany Jenkins, Founder of WeAreTech, an ed-tech platform providing equitable digital literacy tools to underserved communities.
Brittany delves into the genesis of WeAreTech, and the challenges in the tech industry that led her to create a platform for equitable digital literacy. Originally from San Diego, California, Brittany reflects on her laid-back upbringing and its impact on her entrepreneurial journey, emphasizing the importance of moving at her own pace, a skill crucial in entrepreneurship.
Brittany's journey into entrepreneurship was influenced by her exposure to the tech industry, where she identified a lack of diversity and digital literacy. Her experience as a tech teacher in North Philly revealed a gap in students' understanding of basic digital literacy, inspiring her to start WeAreTech as an organization. Initially focused on workshops and office visits, the organization pivoted during the pandemic to develop a platform addressing the lack of standardized digital literacy education.
Get to know more about Brittany Jenkins and the inspiring energy that shines through her passion for tech entrepreneurship!
Guest Info:
WeAreTech
http://wearetech.education
Brittany Jenkins' LinkedIn
https://www.linkedin.com/in/bthesolution/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode of the First Customer Podcast, I was lucky enough to interview Scott Berry, the co-founder of QA Deputy. Scott discusses his background, from growing up in Montana to eventually leading engineering teams at in Southern California. His journey in the tech industry, from accounting software in North Dakota to document imaging solutions in San Diego, set the stage for his entrepreneurial venture.
Scott's creation of QA Deputy stemmed from a need for a more accessible, user-friendly QA tool during his tenure at WorkWell. Disappointed with the existing expensive and complex QA tools, he and his team developed QA Deputy, initially used internally. It's a tool that simplifies test management and integrates with other tools, aiming to streamline the QA process. QA Deputy targets a wide range of professionals, including QA experts, product managers, and developers, offering cost-effective solutions with a focus on ease of use and integration.
Reflecting on his entrepreneurial journey, Scott emphasizes the importance of long-term planning, acknowledging the challenges of adapting the product over time. He expresses his passion for innovation and building new products, underscoring his dedication to solving complex problems in the tech industry. Scott encourages listeners to learn more about QA Deputy through their website or by contacting him directly.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jamon Holmgren, founder and CTO of Infinite Red.
Jamon grew up in a small town in coastal Oregon and recounts his early experiences with coding, starting a business, and the influence of his father, who was an entrepreneur.
Jamon shares insights into his first business endeavors, from coding projects for a friend's construction company to starting his own home design and remodeling business. He highlights his challenges during the 2008 housing crisis and his pivot towards web and mobile app development. Jamon discusses the impact of having a family and raising kids with potential entrepreneurial interests and touches on the significance of mentorship, the dynamics of co-founding a company, and the long-term focus that has contributed to the success of Infinite Red. Jamon also emphasizes authenticity, building genuine relationships, and the importance of a strong company culture.
Let's drive out to the "City of Roses" and delve into Jamon Holmgren's inspiring entrepreneurial journey!
Guest Info:
Infinite Red
http://infinite.red
Jamon Holmgren's LinkedIn
https://www.linkedin.com/in/jamonholmgren/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview The Chaz Wolfe, Owner and Founder of Gathering The Kings.
Growing up in a single-mother household in Columbia, Missouri, Chaz emphasizes the impact of his challenging upbringing, instilling in him the values of grit, commitment, and determination. He highlights his father's influence, a veterinarian and cattle rancher, discovering him later in life.
Chaz delves into the nuances of personal branding, offering advice to young individuals and seasoned professionals. He emphasizes the importance of integrity and commitment, sharing personal anecdotes from his early career. Chaz discusses the evolution of his personal brand, illustrating how authenticity and consistency contribute to becoming a thought leader. He also explores starting a podcast and addresses the importance of the intention behind the decision. Chaz underscores the need to align podcasting efforts with specific goals and values.
Let's travel all the way to "The City of Fountains" and chart your path to business brilliance with Chaz Wolfe!
Guest Info:
Gathering The Kings
www.gatheringthekings.com
Chaz Wolfe's LinkedIn
https://www.linkedin.com/in/chaz-wolfe-86767054/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Justin Leusner, CEO and founder of TDAY Sports.
Justin shares insights into his journey as the founder and president of TDAY Sports, revealing his roots in a small town near Philadelphia and his passion for creating YouTube videos since childhood. He details the evolution of TDAY Sports, highlighting its six different channels covering various sports and serving as a Gen Z sports network.
Justin delves into the changing landscape of content consumption, emphasizing Gen Z's preference for fast-paced, authentic, and personalized content on platforms like TikTok and YouTube Shorts. He contrasts this with traditional sports broadcasting, noting the shift in market preferences towards content that resonates with younger generations.
As Justin continues to unfold the business side of TDAY Sports, he shared the challenges of relying solely on platform monetization due to volatile algorithms. He outlines the strategic shift towards brand deals and the establishment of an in-house agency, leveraging TDAY Sports' content creation skills to offer services to other businesses.
Sip those wines and check out the Christmas episode of The First Customer!
Guest Info:
TDAY Sports
instagram.com/tdaysports
Justin Leusner's LinkedIn
https://www.linkedin.com/in/justinleusner/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was extremely lucky to interview John Trevisani, currently a Software Engineering Manager at Ask Media Group but also a multi-talented individual with interests ranging from being a pilot, author, entrepreneur, and musician!
John grew up as one of five children and shared its impact on fostering his entrepreneurial spirit. John delves into his experience starting a business that addressed the inconvenience of booking golf tee times, his foray into the tech world, and the challenges he faced, including financial management and the importance of having a diverse startup team.
John also discusses his journey as an author, detailing how his interest in psychology and true crime led to the creation of a book about serial killers and touches upon the publishing process, the unexpected success of the book, and the challenges of dealing with criticism related to glorifying serial killers.
Tune in to this captivating episode of The First Customer with the fantastic John Trevisani!
Guest Info:
John Trevisani's LinkedIn:
https://www.linkedin.com/in/johnny-trevisani/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Justin Furniss, CEO and founder of SecureCoders.
Justin grew up in South Jersey, sharing anecdotes about growing up near a rodeo and his initial hesitations about entering the entrepreneurial world. After college, Justin's perspective shifted, and he delved into building software, and creating a product called Groundwork. Justin also discusses the turning point when he realized he could pursue entrepreneurship and the challenges he faced while trying to sell their product. He touches on missed opportunities, including a potential deal with the Pentagon.
Justin's experience with sales and the evolution of SecureCoders emphasizes the importance of confidence in what he's selling, particularly in the cybersecurity realm. He shares the current focus on word-of-mouth referrals and building relationships with venture capitalists. He also discusses maintaining the right-sized team and the challenges and temptations of growth in entrepreneurship.
Get to know more about Justin Furniss and his journey to becoming a cybersecurity expert in this informative episode of The First Customer!
Guest Info:
SecureCoders
https://securecoders.com/
Justin Furniss' LinkedIn
https://www.linkedin.com/in/jfurniss/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Dave Albin, Founder of Firewalk Productions, LLC.
Dave shares his incredible life journey. Born to a single mom in Hollywood, California, Dave's early years were marked by the mysterious departure of his biological father. Facing financial struggles, his mother made the difficult decision to put him up for adoption, leading him to a loving family in Long Beach, California. Despite a seemingly idyllic childhood, Dave's life took a dark turn at 11 when he discovered he was adopted. Subsequently, his family faced challenges, including Dave's own struggles with addiction.
Dave recounts his journey through addiction, reaching a critical turning point and thankfully, his commitment to being a stepfather to his wife's children saved him. Seeking help, he unexpectedly found himself calling Alcoholics Anonymous, leading to a transformative experience. Dave's association with Tony Robbins traces his involvement from attending seminars to becoming a key figure in organizing and leading firewalk experiences globally.
Catch the latest episode of The First Customer as Dave shares profound insights into personal development and his entrepreneurial spirit!
Guest Info:
Firewalk Productions
firewalkadventures.com
Dave Albin's LinkedIn
https://www.linkedin.com/in/dave-albin/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was very lucky to interview the fantastic Manoj Sinha, Co-founder of BISIL and my flight instructor!
Manoj reflects on his entrepreneurial journey that began in 1990. Starting with a background in engineering and an MBA from a top-tier school, Manoj worked in esteemed companies like ITC Limited before founding BISIL. Despite the challenging initial timing of the Gulf War, Manoj emphasizes the cyclical nature of business and recounts the various booms and busts he navigated, including the dot-com era, the 2008 financial crisis, and the recent pandemic.
Manoj also shares insights on resilience, emphasizing the importance of attitude and outlook as he discusses the evolution of BISIL, having weathered multiple cycles by launching and iterating on technology products. Manoj stresses the significance of learning from mistakes, maintaining a broad perspective in business, and recognizing that challenges are often a chain of errors rather than a single catastrophic event.
Catch this exciting episode of The First Customer with my favorite person in the world and mentor, Manoj Sinha!
Guest Info:
BISIL
http://www.bisil.net
Manoj Sinha's LinkedIn
https://www.linkedin.com/in/manoj-sinha-8868/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jim Aloye, CEO/Founder/Owner of Aloye Enterprises LLC.
Jim grew up in Reading, Pennsylvania, and Strongsville, Ohio, and attributes his entrepreneurial spirit to navigating through challenging situations during his childhood. Jim's entrepreneurial journey began with Aloye Computer Enterprises, an IT firm that adopted a "do or die" approach, fueled by a mission to succeed. Jim's first business provided dial-up internet access and web hosting. His "do or die" mentality, coupled with strategic financial decisions, led to its success. Over time, Jim diversified into various ventures.
Jim emphasizes his unique mindset of turning everything into an opportunity and reimagining ventures as repeatable entities. He shares insights into forming partnerships, creating new business entities, and adopting a hands-off approach to the technology company that remains the bread and butter of his entrepreneurial portfolio.
Explore more of Jim Aloye's various ventures in this insightful episode of The First Customer!
Guest Info:
Jim's Entrepreneurial Site
https://www.jimaloye.com/wp/
Jim Aloye's LinkedIn
https://www.linkedin.com/in/jimaloye/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Scott Daigger, the founder and owner of Buddy Web Design and Development.
Scott grew up on a dairy farm in Wisconsin and shared how his parents' entrepreneurial spirit influenced his journey. Scott discussed his first attempt at starting a business in his early twenties and the evolution that led to the establishment of Buddy Web Design and Development. Scott emphasized the importance of independence and flexibility, drawing inspiration from his farming roots.
Scott also delves into the various aspects of his business such as his approach to sales, customer experience, and the three pillars of differentiation— aesthetic design, technical excellence, and a seamless customer experience. Scott also touches on the significance of quality over competing on price, especially in a market saturated with web design services.
Take a glimpse into Scott Daigger's entrepreneurial journey in another edifying episode of The First Customer!
Guest Info:
Buddy Web Design and Development
http://www.buddywdd.com
Scott Daigger's LinkedIn
https://www.linkedin.com/in/scottdaigger/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Todd Fisher, Chairman and Founder of Intraprise Solutions
Todd shares his entrepreneurial journey from a small town in New York to building a successful business with a focus on health information technology and financial services.
From starting as a web-enabled business solution in 1997 to his ventures like Mobile MD and Enterprise Health, Todd discusses the evolution of the company's client acquisition strategies over the years. He emphasizes the importance of understanding niche domains and combining technological expertise with specific industry knowledge. Todd encourages thinking big, leveraging emerging technologies, and embracing the value of luck in the entrepreneurial process.
Tune in now to the latest episode of The First Customer to glean insights that could ignite your entrepreneurial spirit!
Guest Info:
Intraprise Solutions
http://www.Intraprise.com
Todd Fisher's LinkedIn
https://www.linkedin.com/in/todd-fisher-b507175/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Andrew Kahl, CEO of BackBox.
Andrew grew up in the Midwest influencing his work ethic and entrepreneurial spirit. He shares that his first business was a data security software company, which he started at the age of 30. The company aimed to encrypt data leaving the enterprise, and its first customer was PepsiCo, marking a successful start. Andrew emphasizes the importance of understanding customer needs and building a strong product.
After running the first company for 12 years, it was acquired by Dell, leading to a successful exit. Andrew later joined BackBox after it was acquired by a private equity firm. In his role as the CEO, he highlights the significance of understanding the existing customer base, refining the product, and focusing on customer success. Andrew also touches on the company's marketing strategy, targeting network administrators as key customers and participating in trade shows to build brand awareness. He emphasizes the importance of aligning with customers' strategic initiatives, which aids in selling to the C-suite.
Don't miss out on this insightful episode of The First Customer!
Guest Info:
BackBox
https://www.backbox.com
Andrew Kahl's LinkedIn
https://www.linkedin.com/in/andrewkahl/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Pete Taylor, co-founder and CEO of The Awakened Man.
Pete shared insights into his entrepreneurial journey. Hailing from just outside London, Pete's early hustle began with selling Pokémon cards, foreshadowing his future endeavors. After a successful stint in the corporate world and establishing an architectural company, Pete embarked on a personal growth journey. The Awakened Man organically emerged from Pete's need for a mastermind group, creating a community that has grown to tens of thousands, dedicated to supporting high-achieving men striving for personal and professional growth.
Pete discussed his transition from achieving financial milestones to finding purpose, He highlighted the importance of living by standards rather than just chasing goals. Pete also shared the challenges faced by entrepreneurs in elevating their businesses to the next level, with team-building and overcoming internal resistance being common hurdles.
Get ready to hear another inspiring story in this insightful episode of The First Customer!
Guest Info:
The Awakened Man
https://www.awakenedman.org/
Pete Taylor's LinkedIn
https://www.linkedin.com/in/peterleontaylor/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Bobby Reed, Executive Producer and Founder of Loaded Pixel.
Bobby was originally from Kansas, then moved to Denver, and later transferred to Nebraska to pursue film and video production. He gained valuable experience working with Husker Vision, a program focused on sports events and video production. His passion for creating visually appealing content led him to work in sports, live events, and post-production editing.
The turning point came when Bobby moved to Philadelphia and worked with NBC Sports Network. Despite facing challenges, including a potential move to Connecticut, he decided to start Loaded Pixel with the encouragement of a mentor. The company began with Bobby and a partner, gradually building up clients and expanding its services.
Be inspired to not wait and dive into opportunities by listening to another insightful episode of The First Customer!
Guest Info:
Loaded Pixel
http://Loadedpixelcreative.com
Bobby Reed's LinkedIn
https://www.linkedin.com/in/bobby-reed-b728569/'
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview David Wong, co-founder of JD Leads Online.
David shares his journey from freelancing to founding JD Leads Online, highlighting pivotal moments and the decision to transition from contractor to agency owner. David's early ventures, such as the geo-filter business and e-commerce endeavors provide a glimpse into the challenges and lessons learned.
David also discusses a significant roadblock he faced and the realization that success in one venture doesn't guarantee the same in another. He emphasizes the significance of authenticity, personality, and shared values.
Come and check out this engaging and informative episode of The First Customer!
Guest Info:
JD Leads Online
http://www.jdleadsonline.com/b2b
David Wong's LinkedIn
https://www.linkedin.com/in/thewongdavid/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Zoraida Cordero, founder and CEO of Impactful Solutions.
Zoraida grew up in Queens, New York, and growing up in a diverse and inclusive environment, Zoraida shares how her experiences inspired her commitment to diversity, inclusion, and community-oriented leadership. Zoraida's extensive involvement in various roles, such as being an area director and an adjunct professor provides insights into her approach to balancing her time and energy, emphasizing the importance of passion and belief in creating positive change. She also touches on the challenges and inequities faced by professionals in the social service and non-profit sectors.
Zoraida introduces Impactful Solutions as a venture dedicated to assisting grassroots organizations and leaders in achieving their missions. The organization focuses on strategic growth, access to grant opportunities, and overall support for non-profits. Zoraida's mission is rooted in making her knowledge accessible and affordable, aiming to bridge gaps and create equitable opportunities for organizations that lack resources.
Let's start the week right by listening to another empowering episode of The First Customer!
Guest Info:
Impactful Solutions Email Address
Zoraida.Cordero@ImpactfulSolutionsllc.org
Zoraida Cordero's LinkedIn
https://www.linkedin.com/in/zoraida-cordero-48654b18b
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Victor Chukwudolue and Matthew Attalah of Step Labs.
Matthew, with a background in design, shares how Step Labs started unexpectedly during his final year at university when he took on a project that eventually led to the establishment of the business. Victor, more focused on tech, shares his journey into web development, starting with FreeCodeCamp and eventually specializing in Webflow and Shopify.
Matthew and Victor discuss their partnership, highlighting how they complement each other's skills. Matthew discusses the strategy of building goodwill and securing referrals for web and web app contracts, while Victor shares insights into identifying ideal Webflow clients based on his early experiences and connections within his network. For the sales strategies and the challenges associated with being the face of the business, Matt emphasizes the significance of connecting with clients on a personal level during sales calls while Victor acknowledges his continuous effort to improve sales skills and stresses the importance of confidence in service delivery for making sales more natural.
Get to know more about Matthew and Victor in another enriching episode of The First Customer!
Guest Info:
Step Labs
www.steplabs.xyz
Victor Chukwudolue's LinkedIn
https://www.linkedin.com/in/victorchuk/
Matthew Attalah's LinkedIn
https://www.linkedin.com/in/matthew-attalah/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Adam Adams of Grow Your Show Podcast.
Adam's journey started from growing up in Utah to becoming a successful entrepreneur and real estate investor. Adam attributes much of his early inspiration to his stepdad, a real estate investor and entrepreneur who introduced him to the principles of financial success through the book "Rich Dad Poor Dad." Despite initial reluctance due to dyslexia, Adam's perspective changed after a profitable real estate venture during college, prompting him to start his first business.
Adam started in real estate, managing properties and offering affordable solutions. A crucial moment came when he challenged high quotes, gained his first customer, and expanded his handyman business. Economic challenges in 2008 led to downsizing and bartending before he returned to full-time real estate. In 2016, Adam began a real estate-focused podcast, highlighting its impact as a thought leadership platform.
Don't miss out on our latest episode of The First Customer and join the adventure of insights and aha moments with Adam Adams!
Guest Info:
Grow Your Show
https://growyourshow.com/
Adam Adams' LinkedIn
https://www.linkedin.com/in/adam-a-adams/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Marco Torres, the Co-founder of Marketing Boost.com.
Marco explains how Marketing Boost started as a solution to obtain video testimonials for their travel business. To incentivize customers, they offered bonus vacations, leading to the creation of a system that eventually evolved into Marketing Boost.com. The company collaborates with hotels worldwide to offer complimentary stays and other incentives, helping businesses grow by leveraging these incentives in their marketing strategies.
Marco also shares how the company uses incentive-based marketing and how it can be applied in various business scenarios. Marco provides examples of how B2B companies can use incentives, such as offering hotel savings cards for booking Zoom calls, reducing no-show rates, and adding value to their offerings. He emphasizes the importance of creating a win-win scenario for both businesses and customers.
Enjoy listening to The First Customer's insightful episode with Marco Torres!
Guest Info:
Marketing Boost
https://www.marketingboostsolutions.com/
Marco Torres' LinkedIn
https://www.linkedin.com/in/6101960marcotorres/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Lance Cayko, co-founder of F9 Productions Inc.
Lance started his remarkable journey from growing up between a sugar beet farm and a cattle ranch in North Dakota to becoming a successful entrepreneur in the world of architecture and construction. Lance shared valuable lessons learned from early experiences, emphasizing the significance of perseverance, humility, and constantly reevaluating one's approach in the face of challenges. Lance highlighted the pivotal moment when he discovered the entrepreneurial mindset through a conversation with his first contractor, Bruce, who exposed him to the concept of profit and the freedom it could provide.
As the co-founder of F9 Productions, Lance discussed the firm's growth trajectory, navigating challenges during the 2008 recession, and their strategic approach to diversifying their services. Aside from being a serial entrepreneur, Lance also has a passion for fishing which later paved the way for his journey into content creation as a professional fisherman.
Join us and be inspired once more in this enriching episode of The First Customer!
Guest Info:
F9 Productions Inc.
https://f9productions.com/
Lance Cayko's LinkedIn
https://www.linkedin.com/in/lance-cayko-1227031a/
Fishing With Lance YT Channel
http://www.youtube.com/@fishingwithlance
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this podcast episode, I was lucky enough to interview Christian Hyldahl, President and Founder of Varium Investment Partners.
Christian shared his background and journey before founding Varium. After realizing the limitations and politics of larger firms, he started his own traditional RIA in 2005, focusing on building portfolios stock by stock. However, he eventually recognized the need for a different approach, leading to the creation of Varium, which prioritizes specialization and efficiency in investment management.
Reflecting on the challenges of starting Varium, Christian highlighted the importance of humility, perseverance, and constant reevaluation. He emphasizes the value of time optimization for advisors and stresses the need to focus on what they are truly good at while outsourcing other tasks.
Don't miss out on the wisdom and experiences shared by Christian . Tune in to the full podcast episode now!
Guest Info:
Varium Investment Partners
http://www.variumip.com
Christian Hyldahl's LinkedIn
https://www.linkedin.com/in/christian-hyldahl-cfa-b55514/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Melissa Allen, Co-Founder of Active Life Company.
Melissa grew up in Davenport, Iowa, and shared that she spent 24 years in the health and fitness industry. She transitioned from owning a corrective exercise center to venturing into the world of sunscreen with Active Life Company.
Melissa discussed the inspiration behind starting a sunscreen business, recounting a personal experience where her dog detected skin cancer on her husband's head. She tackled the challenges of breaking into the sunscreen market, the importance of natural ingredients, and the impact of FDA regulations on product development.
Join us in another inspiring episode with Melissa Allen in The First Customer!
Guest Info:
Active Life Company
https://theactivelifecompany.com/
Melissa Allen's LinkedIn
https://www.linkedin.com/in/coach-melissa/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jacob Kleinman Phillips, CEO of Touchpoint Design.
Jacob grew up in Delaware County. He reflected on his upbringing in a family of entrepreneurs, where his parents ran businesses ranging from general contracting to a sweet chocolate factory named Sweet Dreams. Growing up in this environment, Jacob absorbed the essence of entrepreneurship, blending passion with business acumen.
As Jacob unfolded his professional trajectory, he transitioned from a background in industrial design to the founding of Touchpoint Design. Jacob further discussed his pivotal moments in the evolution of industrial design, the challenges he faced in aligning his expertise with client needs, and the mindset shift that propelled him to redefine his role as an entrepreneur.
End the week with a bang by listening to Jacob's brimming story in this new episode of The First Customer!
Guest Info:
Touchpoint Design
http://www.touchpoint-design.com
Jacob Kleinman Phillips' LinkedIn
https://www.linkedin.com/in/jacobkp/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Kirsten Bronkovic, co-founder of EmpathED.
Kirsten grew up in Newtown, Pennsylvania, and shared how she was kind of enterprising even as a young kid where she even held an art sale. Her entrepreneurial spirit was evident even at a young age. Later, she enrolled in a program at the University of Pittsburgh that took her around the world via ship, landing in different countries. This life-changing experience led her to co-establish EmpathED.
Fast forward to today, EmpathED is a web-based platform that offers interactive and accessible online courses on various topics related to learning disabilities, neurodiversity, disability, and mental health. It uses different media formats, virtual reality, and empathy to help learners understand the challenges and opportunities of inclusive and accessible education and work environments.
Let's discover more of Kirsten's full-packed story in this episode of The First Customer!
Guest Info:
EmpathED
http://www.empatheducate.com/
Kirsten Bronkovic's LinkedIn
https://www.linkedin.com/in/kirsten-bronkovic-5407578b/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview a good friend, Ben Albert, the CEO and founder of Balbert Marketing.
Ben was born and raised in Rochester, New York, and emphasized that he never saw himself as an entrepreneur, initially pursuing a more conventional career path. However, his passion for music and involvement in the local music scene paved the way for his transition into entrepreneurship. Ben explained that he leveraged his marketing skills, particularly in guerrilla marketing, to start a business podcast during the pandemic. His podcast, initially focused on Rochester Business Connections, later expanded to include a more international audience now called Real Business Connections.
Ben's story highlighted the idea that building a strong, enduring brand and focusing on nurturing relationships can ultimately lead to success, even if the results aren't immediately apparent.
Come and book a flight to the "Flower City" on this fun episode of The First Customer!
Guest Info:
Balbert Marketing
http://www.balbertmarketing.com
Ben Albert's Linked In
https://www.linkedin.com/in/realbenalbert/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Pete Mauro, owner of DT Cubed.
Born in the Philadelphia area but raised in South Jersey, Pete found himself at a crossroads between government work and pursuing personal happiness. He embarked on his career as a civil servant for the Navy, eventually becoming a GS 14 at a young age. However, the demands of his role in Washington, D.C., led him to prioritize his personal happiness, ultimately influencing his decision to start his own engineering firm.
Pete emphasized the importance of balance and well-being, both personally and professionally, even as he achieved financial success. His story includes successful exits from previous ventures and the creation of DT Cubed, his new engineering company.
Pete also shares his passion for charity work through his non-profit organization called An Opportunity's Knockin', which focuses on empowering and helping children through his charity initiatives.
In this fresh episode of The First Customer, let's further explore Pete's insightful path as an entrepreneur!
Guest Info:
DT Cubed
https://d-t3.com/
Pete Mauro's LinkedIn
https://www.linkedin.com/in/petergmauro/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Jennifer Crompton, President and founder of Something Creative, LLC.
Growing up in South Jersey, Jen shares her upbringing and how her family's entrepreneurial background influenced her path. This path became evident during her time as a grad assistant at Rowan University when her mentor pushed her to take on a challenging marketing project. Jen's journey led her through several setbacks, which ultimately pushed her to pursue her passion for marketing and social media consulting.
She emphasized that her commitment to delivering great client experiences and providing efficient, trustworthy services has been her key differentiator in the crowded digital strategy space. Her approach is grounded in building strong client relationships and always doing what she promises, making her a reliable and valuable partner.
Let's discover more of Jen's ingenious story in this episode of The First Customer!
Guest Info:
Something Creative, LLC
http://www.somethingcreativeconsulting.com
Jen Cohen Crompton's LinkedIn
https://www.linkedin.com/in/jenniferlcohen/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this special episode, I was lucky enough to interview two of the best co-founders, Ivan Barajas Vargas and Renan Ugalde of MuukTest. MuukTest is a front-end testing automation platform that offers innovative solutions for software testing.
Ivan shares his roots growing up in Mexico, emphasizing how his family's entrepreneurial endeavors, particularly their grocery stores, instilled an early entrepreneurial mindset. Renan, also from Mexico, talks about the influence of his family's entrepreneurial background and his decision to pursue entrepreneurship later in life.
Ivan and Renan also mention that MuukTest was born out of a series of ideas and experiments, with a primary focus on solving real problems and adapting to customer needs. They emphasize the importance of staying passionate and committed to the business, understanding the problem you're solving, and being open to unexpected solutions.
Start your week right by listening to this insightful episode of The First Customer!
Guest Info:
MuukTest
http://www.muuktest.com
Ivan Barajas Vargas' LinkedIn
https://www.linkedin.com/in/ivanbarajasvargas/
Renan Ugalde's LinkedIn
https://www.linkedin.com/in/renan-ugalde/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Tanya Isa, founder of KitSF.
Tanya recounts her extraordinary journey from leaving Ukraine to becoming the CEO of a thriving business in San Francisco. She highlights her ambitious nature from an early age, recalling her first small business venture selling newspapers at the age of 12. Tanya's entrepreneurial spirit eventually led her to launch her first business in Donetsk, Ukraine, and later her successful Language Center.
Tanya encountered challenges in her transition to the U.S. market and highlighted the significant differences between the Ukrainian and American markets, emphasizing the size, mindset, and competition disparities. She also talks about the importance of networking, seeking mentors, and constantly learning, sharing her experience with Y Combinator Startup School as a valuable resource.
Let's cross the Golden Gate Bridge on our way to SanFo as we delve deeper into Tanya's unique story!
Guest Info:
https://kitSF.com
Tanya Isa's LinkedIn
https://www.linkedin.com/in/tanyasf/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Behdad Jamshidi, founder of CJAM Marketing.
Behdad walked us through his remarkable journey from a humble immigrant upbringing to becoming a successful entrepreneur. Behdad's parents' immigrant experience instilled in him a sense of determination and entrepreneurship even at a young age. His path wasn't a straight line; he initially pursued a traditional engineering career but always felt the urge to explore unconventional avenues, including personal training and software projects.
As Behdad's personal training venture evolved, he realized the need to help people on a larger scale. This set the stage for his transition into the world of digital marketing. Through a chance encounter with someone making substantial income from SEO for dentists, Behdad embarked on a journey of self-education in SEO, website development, and other marketing skills. Over time, he leveraged these skills to establish CJAM Marketing, which focuses on bridging the gap between businesses and marketing agencies, matching them with the right marketing partners.
Let's traverse Vancouver, Canada for Behdad's incredible entrepreneurial journey!
Guest Info
CJAM Marketing
http://www.cjammarketing.com
Behdad Jamshidi's LinkedIn
https://www.linkedin.com/in/behdadjamshidi/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this week's episode, I was lucky enough to interview Brandon Barnum, CEO of HOA.com.
Born and raised in Phoenix, Arizona, Brandon shares his inspirational journey from a humble upbringing to becoming a successful entrepreneur. Growing up in a financially challenged environment, he was always drawn to the idea of financial success. Despite early challenges and limited resources, he worked hard and learned the art of generating referrals, significantly increasing his income.
Brandon emphasizes the importance of leveraging relationships and referrals in business, stressing the value of asking for help and connecting with influencers. He provides insights into his entrepreneurial experiences, including how to clarify your vision, focus on your value proposition, and prioritize relationship building.
Buckle up and let's take a flight all the way to the Grand Canyon State and get to know more about this amazing guy, Brandon!
Guest Info
HOA.com
https://hoa.com
Brandon Barnum's LinkedIn
https://www.linkedin.com/in/brandonbarnum/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this week's episode, I was lucky enough to interview Jon Brown, one of the masterminds behind Interlaced.io.
Jon shares his journey from growing up in a small town in Southern Maine to his involvement in the IT services industry. His career path took him through various experiences, from working as a graphic designer to teaching English overseas. It was during his time as an IT support specialist in Maryland that he realized his passion for IT services, leading him to start his own IT consulting business, Grove Technologies.
Jon grew his business, particularly during the two years leading up to the acquisition by Interlaced.io. He emphasized the importance of doubling down on service quality, refining contracts, establishing a referral program, and actively participating in the Apple-focused community. Jon successfully expanded his business and reached the financial goals that eventually led to the sale to Interlaced.io.
Join us once again in this insightful episode of The First Customer!
Guest Info
Interlaced.io
https://interlaced.io/
Jon Brown's LinkedIn
https://www.linkedin.com/in/jonbrown2/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this week's episode, I was lucky enough to interview Cathy Nesbitt, the CEO and founder of Cathy's Crawly Composters.
Cathy went from being a city dweller to an eco-entrepreneur in a small town. She recognized a significant environmental problem when the landfill for the greater Toronto area closed in 2002 so she came up with an innovative solution: indoor composting with worms. Despite the initial aversion people had towards worms in their homes, Cathy's passion for sustainability led her to educate and create a market for her eco-friendly solution.
Over the years, Cathy's dedication to her cause has had a ripple effect, inspiring students and changing perspectives on waste management. Cathy's journey as a self-taught entrepreneur paved the way for solving environmental challenges and making the world a better place.
Let's travel all the way to Bradford, Ontario to get to know more about Cathy Nesbitt in this fun episode!
Guest Info:
Cathy's Crawly Composters
https://www.cathyscomposters.com/
Cathy Nesbitt's LinkedIn
https://www.linkedin.com/in/cathynesbitt/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this special episode, I was lucky enough to interview Reza Piri, CEO and founder of Productbot.AI.
His background and early life in College Station, Texas, provided some insights into his upbringing and exposure to entrepreneurship, thanks to his father's successful ventures in the oil field services industry.
Transitioning from the oil field to IT, Reza highlighted that empathizing with customers and solving their pain points through AI was a key theme. He underlined the role of understanding customer perspectives, needs, and pain points, revealing how AI can transform product development and marketing. Reza also discussed AI's power in streamlining marketing and software development, enhancing company efficiency.
Let's all take a good rodeo ride on our way to Austin, Texas, and delve into Reza Piri's dynamic journey into the exciting future of AI!
Guest Info:
Productbot AI
https://productbot.ai
Reza Piri's LinkedIn
https://www.linkedin.com/in/reza-piri-28669959/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Keith Scandone, CEO and co-founder of O3 World.
Keith grew up in the suburbs of Philadelphia in Bucks County to pursue a career in acting in Los Angeles. His journey to entrepreneurship wasn't typical, and he emphasized the value of resilience and thinking outside the box. During his time in Los Angeles, he explored various roles and it was through one of his experiences that he discovered his passion for producing and the creative freedom it provided compared to being in front of the camera.
After returning to the Philadelphia area, Keith took on roles in marketing, brand development, and web design. His diverse background allowed him to accumulate a broad skill set which led to co-founding O3 World, a digital product and customer experience consultancy.
Tune in and get ready to be inspired by Keith's unique insights and wonderful journey!
Guest Info:
O3 World
http://www.o3world.com
Keith Scandone's LinkedIn
https://www.linkedin.com/in/keith-scandone/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Boy oh boy, I could not stress enough how special this guest is. In this episode, I was lucky enough to interview Federico Toledo, the co-founder, and CEO of Abstracta, AKA the QA Doctor.
Federico is from Uruguay and shares how his upbringing in a close-knit community near the capital city played a pivotal role in his growth. He emphasizes the value of Uruguay's free university education, which allowed him to study computer science, paving the way for his future endeavors.
Federico also traces the origins of Abstracta, a company he co-founded with colleagues, initially focused on test automation. They faced early challenges as pioneers in the field, having to evangelize software testing and quality culture in the industry which eventually led to the establishment of a strong brand known for its expertise in quality and a range of services related to software testing, automation, accessibility, performance, and security. His passion for sharing knowledge is evident through his book and podcast building a personal brand and contributing to the growth of the testing community in Latin America.
Come and let's travel all the way to Uruguay for another great episode of The First Customer!
Guest Info:
Abstracta:
http://abstracta.us
Federico Toledo's LinkedIn:
https://www.linkedin.com/in/federicotoledo/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Mark Phinick, President and CEO of Let's Make It Rain.
Hailing from Cleveland, Ohio, Mark's path was set in motion when he relocated to Chicago in 1984. With a background in computer science and a unique perspective on technology, Mark found his niche in the world of sales, helping small companies grow into successful ventures.
Mark's passion for helping businesses use technology effectively shines through as he encounters challenges and opportunities in the field, emphasizing the importance of understanding how customers buy technology to overcome stalled deals and drive success.
Join us in this new episode as Mark reveals his "Why" - helping sellers and organizations increase their lot in life - and learn from his wealth of experience in the ever-evolving sales world!
Guest Info
Let's Make It Rain
https://letsmakeitrain.net/
Mark Phinick's LinkedIn
https://www.linkedin.com/in/markphinick/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview the great Mike Kaeding, CEO of Norhart, a real estate development company that specializes in designing, building, and renting apartments while prioritizing affordability in housing.
Mike's childhood was closely tied to the company, with his parents founding it in Minnesota. However, when life took an unexpected turn, Mike was thrust into the CEO position.
Mike shared Norhart's strategies for success, emphasizing the importance of building relationships with their audience through content creation, podcasts, and influencer marketing. His dual role as a strategic planner and mentor for new initiatives underscores Norhart's dedication to innovation and growth, emphasizing the significance of finding the right individuals to drive these initiatives to success.
Buckle your seatbelts, and let's take a flight to Minnesota for yet another enriching episode with Mike Kaeding!
Guest Info:
Norhart
https://www.norhart.com/
Mike Kaeding's LinkedIn
https://www.linkedin.com/in/mikekaeding/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Chris Anderson, founder of Elevate Media Group.
Chris's story is unique among entrepreneurs; he didn't have the typical childhood lemonade stand or early business ventures. Instead, he grew up in a small Indiana town and developed a desire to live a different life, which eventually evolved into entrepreneurship.
When life took unexpected turns for Chris, he realized the importance of seizing opportunities. This led him to start his own podcast and eventually, take a bold leap by quitting his job to pursue his entrepreneurial dreams which led him to establish Elevate Media Group, a successful podcasting and media company that helps others bring their podcasting dreams to life.
Come and let's race to Indiana for another insightful episode of The First Customer!
Guest info:
Elevate Media Group
https://elevate-media-group.com/
Chris Anderson's LinkedIn
https://www.linkedin.com/in/chris1anderson/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode. I was lucky enough to interview the fantastic Nicole Lipkin, CEO and founder of HeyKiddo.
Nicole's early experience not only influenced her work ethic but also instilled resilience and problem-solving skills, as her parents encouraged her to learn from failures when she and her brother were given the opportunity to start a toy-selling business. Fast forward to today, Nicole is an accomplished clinical and organizational psychologist who successfully built and scaled a psychology practice, among other ventures, and eventually made a transformative decision to let go of a thriving business to focus on HeyKiddo.
HeyKiddo was originally inspired by her parents' open and supportive communication style. This evolved into a groundbreaking platform that empowers parents and educators to foster emotional well-being and open dialogue with children.
Come along with Nicole as she works to strengthen family bonds in this exciting episode!
Guest info:
HeyKiddo
http://hey-kiddo.com
Nicole Lipkin's LinkedIn
https://www.linkedin.com/in/nicolelipkin/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I was lucky enough to interview Robert Indries, CEO and Founder of Robert Indries Holdings.
Robert shared a profound personal story that catalyzed a significant shift in his business approach. He recounted the pivotal moment when facing financial hardship which served as a powerful wake-up call to transform his business practices.
This pivotal decision marked the beginning of his journey towards financial success, and within a short period, he achieved remarkable milestones, becoming a millionaire by the age of 25 and subsequently surpassing the 10 million mark.
Get set and listen to an inspirational and insightful story of Robert Indries!
Guest Info:
Robert Indries Holdings
https://robertindries.com/
Robert Indries' LinkedIn
https://www.linkedin.com/in/robertindries/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
This week I was lucky enough to interview a very cool and articulate guy named Roy Osing. Roy is the author of the book "Be Different or Be Dead".
One of the highlights of Roy's illustrious career was driving a company to billion-dollar annual sales. Roy documented his journey in a book - not the ordinary how-to textbook type - but instead, focused on the unique strategies he employed to achieve this extraordinary feat.
Let's fly all the way to Vancouver and explore Roy Osing's ocean of thoughts through his book "Be Different or Be Dead"!
Guest info:
Be Different or Be Dead:
https://www.bedifferentorbedead.com/
Roy Osing's LinkedIn:
https://www.linkedin.com/in/royosing/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
This episode's so special that we're releasing it early! Patrick Faga, CEO and Founder of FirstWork is a really incredible young entrepreneur. He created an app-based educational platform designed to enhance learners develop their verbal skills at an early stage.
Patrick was born and raised in Washington DC. And even when studying, grew to wonder how people's brains impact their behavior. Patrick's curious mind led him to create an environment that encourages people to align their behavior more closely with their best interests.
Charge up your EZ Pass and hop on i95 to Washington DC and find out more about Patrick Faga's vision that led him to build FirstWork, and its impact on the community and beyond!
Guest info:
First Work
https://firstworkapp.com/
Patrick Faga
https://www.linkedin.com/in/patrickfaga/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this week's new episode, I had the chance to interview the fantastic Darleen Priday, CEO and Founder of DP Consults, a business consulting and service focused on giving confidence to the clients in order for them to sell the business effectively.
What sets Darleen apart is her unique approach to business development, which has not only proven wildly successful for her but has also transformed the lives of her clients.
Hop on and let's fly to Orlando, Florida, and catch this short but enlightening episode with sales guru Darleen!
Guest info:
DP Consults
https://dp-consults.com/
Darleen Priday's LinkedIn:
https://www.linkedin.com/in/darleenpriday/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Boy oh boy are you all in for a treat this week! I got to spend some quality time with Alex Sanfilippo, the brilliant founder and CEO of PodPros, a software company meticulously crafted for independent podcasters -- myself included!
PodPros offers various solutions like PodMatch, PodcastSOP, Podcast Lottery, PodAwards, and Best Podcasts -- all of which are designed to improve every podcaster's end-to-end experience. Alex proves you can build an empire by focusing on delivering value and enjoying what you do while you're doing it.
Hit pause on whatever you're listening to and hit play on this week's episode with a fantastic founder and all-around incredible guy -- Alex Sanfilippo!
Guest info:
PodPros
http://www.podpros.com
Alex Sanfilippo's LinkedIn
https://www.linkedin.com/in/alexsanfilippo/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
John Cecilian Jr., CEO and Founder of Cecilian Partners, radiates pure entrepreneurial energy. A people-first business owner born in Chicago, John worked his way across a ton of big brands like Micahel Kors, QuikSilver, Under Armour, Clutch, and Vineyard Vines. He learned what it means to deliver value and bring new technology to existing markets.
With a passion for customer experience transformation, John shares his experiences from learning the ropes in retail to managing shareholder relationships, developing strategic initiatives, and guiding the company’s product roadmap with expertise and commitment to the real estate industry.
Put on your hard hat and get ready to break some new ground with an awesome founder and CEO this week!
Guest info:
Cecilian Partners
https://cecilianpartners.com/
John Cecilian Jr
https://www.linkedin.com/in/johncecilianjr/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
What a great time it was getting to know the great Bryan Farris, the CEO and Founder of Goldfish Code!
A full-fledged California boy from the Bay Area, Bryan was constantly hearing of the success of the growing tech industry. He cut his teeth as a software engineer before founding Goldfish Code with his vision for next-generation technology and digital transformation.
With an extreme focus on user experience, Bryan and his team use a patented approach to delivering digital products that aren’t just user-friendly, they’re impactful. It was awesome to hear Bryan’s passion for how he decided to stand out in the ocean of competition.
It’s time to unfurl the jib and set sail up the Hudson River on a really fun episode with a very even-keeled founder and all around cool guys, Bryan Farris.
Guest Info:
Goldfish Code
https://www.goldfishcode.com/
Bryan Farris' LinkedIn
https://www.linkedin.com/in/bryanandrewfarris/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this week's episode, I had the chance to interview the visionary financial maestro, Bruce Weinstein, who wears the dual hats of CEO and Founder of Weinstein Wealth Insurance Solutions and the dynamic host of the renowned "Ask the Planman" podcast. As an orchestrator of financial harmony, Bruce helps guide people through the labyrinth of wealth management and insurance solutions.
Bruce's podcast, "Ask the Planman," serves as a beacon of knowledge in a sea of financial uncertainty, and his wisdom-rich interview provided a rare glimpse into the mind of a proper financial virtuoso.
This is the story of how Bruce got started, some of his tactics for landing his first customer, and how he's continuing to evolve as a business owner and entrepreneur.
If you're in doubt, call THE PLAN MAN! Definitely a fun episode to check out.
Guest info:
Weinstein Wealth Insurance Solutions
https://weinsteinwealth.com/
Bruce Weinstein's LinkedIn:
https://www.linkedin.com/in/brucemweinstein/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Tim Dodd is an enterprise cloud sales extraordinaire and mastermind behind JTD Group. Growing up in Delaware, Tim's story is one of relentless ambition and a passion for helping businesses flourish. His roots at the University of Delaware laid the foundation for his career, but it was his first gig as a sales rep that ignited the spark within him. Tim discovered his knack for transforming small enterprises into thriving giants, a skill that would later define his path to success.
Fast forward to today, and Tim is the founder of JTD Group, an innovative company specializing in Revenue Operations and automation of Omnichannel Account-Based Marketing (ABM) sales systems, ensuring a steady stream of Sales Qualified Leads (SQL) for your sales team.
Tune in as Tim unravels the secrets to driving rapid revenue growth and shares invaluable insights. If you've ever wondered how to take your business from a small player to a major contender, Tim Dodd's journey and expertise will leave you inspired and armed with the knowledge to make it happen.
Get ready for an episode packed with wisdom, innovation, and actionable strategies that could revolutionize your business!
Guest Info:
JTD Group:
http://www.jtdgrp.co
Tim Dodd's LinkedIn:
https://www.linkedin.com/in/jtimdodd/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Ring the bell! In this episode of The First Customer podcast, I was lucky enough to interview the Zen master himself, Scott Berman.
Scott has been an NBA statistician for the Philadelphia 76ers for 35 years. He’s also the co-founder of The Panther Group — a cannabis merchant bank and advisory firm that focuses on venture funding and has a track record of successful exits in technology, healthcare, software, data, and ad tech.
Hop on I-95 and head down to the Wells Fargo Center for an informative conversation about the intersection of sports, business, and cannabis.
Guest Info:
The Panther Group
https://thepanthergroup.co/
Scott Berman's LinkedIn:
https://www.linkedin.com/in/scott-berman-3901022/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
A very special episode today with my pal, Jon Mercer, the president and co-founder of Startup Bucks. It's an organization that helps startups in and beyond Bucks County, Pennsylvania.
One of my favorite local folks with a smile that lights up any room -- Jon has a background in IT informatics which landed him a job at Johnson & Johnson, and from there, ignited his passion for supporting and connecting the startup ecosystem. Jon turned his focus toward venture funding and economic development, and the impact of Startup Bucks on the local community.
Learn more about Startup Bucks, an organization that pairs venture funding and economic development to support and grow innovative, scalable startup businesses in and beyond Bucks County. You get to hear from Jon Mercer his insights and expertise on the startup scene in Bucks County. Whether you are a founder, an investor, a partner, or a supporter of startups, this podcast will inspire you and inform you about the exciting opportunities that Startup Bucks offers.
Inviting you all to check out this informative yet fun episode of The First Customer!
Guest Info:
Startup Bucks
https://startupbucks.org/
Jon Mercer's LinkedIn
https://www.linkedin.com/in/jonathanmercer/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
For this week's episode, I was lucky enough to sit down with a digital nomad -- Chris Roche, CEO of Catalyst Consulting. He shared some really great insights on digital marketing and entrepreneurship.
Chris shared how he started his career in digital marketing and what inspired him to start his own company. He also talks about the key challenges he faced while he built his agency and how he overcame them.
Make sure to tune in to this episode and get the biggest takeaway from this very inspiring interview!
Guest Info:
Catalyst Consulting
https://www.catalystconsulting.services/
Chris Roche's LinkedIn:
https://www.linkedin.com/in/thechrisroche/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode of the The First Customer podcast, I had the pleasure of interviewing Jake Henry, the CEO and founder of Lectra, a wearables company that aims to revolutionize health care. Jake shared his personal story of how his mom’s osteoarthritis and his own hip problems inspired him to create a brand that focuses on prevention rather than treatment.
He also tackled how luck and persistence paved the way to his success and how important it is to love what you do so that it wouldn’t feel like you have to grind but rather just enjoy the journey you are in right now.
Had such a great time with an empowered, young entrepreneur like Jake. Make sure to tune in to this episode!
Guest Info:
Lectra Technologies
https://lectratape.com/
Jake's LinkedIn:
https://www.linkedin.com/in/jake-henry-7496521a2/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Brenden Kumarasamy is the incredibly likable and impressively passionate CEO and founder of MasterTalk. He grew up in Montreal, Canada and initially wasn't interested in building a business but rather just looked for the fastest way to make money and became an accountant.
From making videos in his mom's basement, Brenden's life changed when he met his leadership coach, who introduced him to the world of entrepreneurship and personal development. He realized that he had a passion and a talent for public speaking, which he had honed through crushing "case competitions". He started MasterTalk as a way to share his knowledge and experience with others who wanted to improve their communication skills. He now offers speaking engagements, presentation workshops, and personal coaching to help people master their message.
I was lucky enough to meet Brenden in person and can confirm he's just as awesome in real life as he is in this interview.
Book your ticket up north as quickly as you can and lets take a flight up to Canada to meet a truly inspirational entrepreneur in this week's episode.
Guest Info:
MasterTalk
https://www.mastertalk.ca/
Brenden's LinkedIn:
https://www.linkedin.com/in/brendenkumarasamy/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, we will be talking to Brian Magrann, the co-founder of Boilerplate.co. Originally from Philadelphia suburbs and went to Penn State, Brian started his career as an auditor and then got to work in a federal government where he did consulting. He eventually worked in a start-up distribution type of company where he identified a pain point related to tracking documentation requests.
I love how he went from being a process improvement consultant to founding a software company which focuses on customers. Tune in to learn more about Brian’s journey and how he became a successful entrepreneur!
Guest Info:
Boilerplate's website:
https://www.boilerplate.co/
Brian's LinkedIn:
https://www.linkedin.com/in/bmagrann/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode, I am lucky enough to be joined by a multi awarded leader and professional speaker Victoria Pelletier, founder of Unstoppable You.
Victoria is a C-Suite transformational leader, a keynote speaker, a Board Director and at the same time a mom, wife, fitness fanatic, foodie, wine lover, you name it! But what stands her out is her strong passion for making a difference to the society, excelling wherever she sets her heart on.
Be sure to watch this episode and learn how to be the Unstoppable version of yourself!
Victoria’s website:
https://victoria-pelletier.com/
LinkedIn:
https://www.linkedin.com/in/victoriapelletier/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
A very special episode of The First Customer podcast with Shruti Pandey, a freelancer QA Engineer AND Podcast host ... that sounds familiar!
Shruti walks us through her journey to stepping out of the corporate grind and into the world of freedom with consulting and freelancing. Her story is full of passion, pride, and love for her family and her personal time.
Let's take the long flight over to Mumbai together and talk to a fantastic human-being in this weeks episode ... a MUST listen!
Check out her podcast ItiShruti:
https://www.youtube.com/c/ItiShruti
Or connect on LinkedIn:
https://www.linkedin.com/in/shrutipandey01/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Today's episode is with the great Bo Motlagh, CEO & Founder of United Effects. Bo shares his early exposure to tech and his transition from architecture to the software development world. He explains the inspiration behind United Effects, which focuses on streamlining authentication and data integration for businesses. Bo discusses his journey, the company's evolution, pricing strategy, and customer engagement, revealing how networking, customer feedback, and adaptability have shaped United Effects' success.
Bo's LinkedIn:
https://www.linkedin.com/in/bmotlagh
United Effects:
https://www.unitedeffects.com/
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Marcel Petitpas is a driven entrepreneur who embarked on his business journey with a fervent passion for building companies. However, his early ventures faced significant challenges as he navigated different industries, trying to find the right product-market fit. Despite initial setbacks, Marcel's resilience and determination led him to co-found Parakeeto, a company that assists creative and digital services firms in streamlining their operations. With a focus on pre-selling and customer validation, Marcel learned invaluable lessons that would shape his approach to entrepreneurship.
In the pursuit of success, Marcel Petitpas honed his skills in marketing and customer interaction. He recognized the importance of narrowing his focus and understanding the nuances of various industries to create compelling and potent marketing strategies. His journey was marked by building and discarding two products, spending three years refining Parakeeto's direction. Marcel's pivotal moment came when he shifted from trying to prove himself right to embracing the idea of proving himself wrong, focusing on validating problems, unique points of view, and processes before diving into product development.
As the founder of Parakeeto, Marcel Petitpas found fulfillment in supporting other entrepreneurs on their journey. His vision for the future involves venturing into investment and mentorship, creating an avenue to back exceptional founders and help them make a meaningful impact. Marcel's philosophy centers around optimizing health and wellness, recognizing the importance of good sleep, diet, and exercise in sustaining peak performance. Through his experiences, Marcel shares valuable insights with aspiring entrepreneurs and business owners, inspiring them to pursue their dreams with focus, resilience, and a willingness to learn from their experiences.
Parakeeto:
https://parakeeto.com/
Marcel's LinkedIn:
https://www.linkedin.com/in/marcelpetitpas
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Michel Nematnejad is the founder of Mila Labs. As a skilled software engineer, he started his journey as a freelancer on Upwork, providing services to clients worldwide. Michel found success by focusing on niche markets and showcasing his expertise. This led to landing his first significant client, which boosted his confidence and opened doors for future projects.
As a business owner, Michel learned the importance of balancing technical skills with sales and marketing. He acknowledged that while he excels in delivering value to warm leads, outreach and sales were his weak points. Determined to overcome this hurdle, he started working on creating valuable content, building a new website, and honing his communication skills to better address client needs.
To continue growing his company, Michel has set his sights on product development. He aims to create a product that will benefit millions of people by simplifying personal finance management. Despite the challenges of balancing business ownership and family life with five children, Michel strives to provide the best future for his kids, all while evolving his business and making a meaningful impact.
Mila Labs:
https://milalabs.com/
Michel Nematnejad on LinkedIn:
https://www.linkedin.com/in/michelnematnejad
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this episode of The First Customer podcast, host Jay Aigner interviews Neeraj Vir, the managing partner of Amalgam Inc. Neeraj shares his journey from being born and raised in New Delhi, India, to eventually landing in the United States in the early 2000s. He talks about his background in technology and his career growth from a developer to an executive in the information technology space. Neeraj also discusses the impetus behind starting Amalgam and the challenges he faced as an immigrant entrepreneur, dealing with imposter syndrome, and the importance of intentional planning and strategy in building his consulting business.
As they delve deeper into Neeraj's entrepreneurial journey, he talks about the various experiences that shaped his approach to business. He shares how the concept of "sphere of influence" and surrounding himself with like-minded people helped grow Amalgam into a collective of individuals committed to creating impactful solutions for clients. The discussion also touches on the importance of delegation and letting go of certain roles to focus on growth and customer satisfaction. Neeraj reveals that he is currently working on a non-profit venture and discusses the excitement of pursuing new challenges, both personally and professionally.
Jay and Neeraj explore the role of intentionality in entrepreneurial pursuits and the need to embrace failure as part of the learning process. Neeraj also offers insights into his health habits, including daily walks, mindful eating, and meditation. He shares his passion for creating a non-profit organization, driven by a desire to make a positive impact on the world.
If you're eager to hear more inspiring stories of entrepreneurial journeys and the strategies behind landing that elusive first customer, make sure to tune in to The First Customer podcast. Subscribe now and join us on this exciting adventure of growth, resilience, and success in the world of entrepreneurship!
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Renee, the spirited co-founder of the CAPE Movement, started her journey in Southeastern PA. She honed her skills in personal development and wellness before launching an initiative aimed at facilitating individual growth.
Armed with years of experience and a profound passion for nurturing self-improvement, Renee co-founded the CAPE Movement, a platform committed to providing individuals with the tools and inspiration necessary to realize their dreams and enhance personal and professional competencies.
Tune in this week for an uplifting journey as we uncover Renee's compelling vision for the CAPE Movement, delve into her passionate endeavors, and reveal the transformative impact she's making on people's lives. Don't miss the chance to hear from a smart and inspiring trailblazing co-founder.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Innnn West Philadelphia, Ezra Cohen was raised in Mount Airy, initially pursued a career in animation inspired by the Dire Straits' video "Money for Nothing." He attended the University of the Arts where he delved into various artistic mediums but found his true passion in metal sculpture, particularly artisanal blacksmithing. However, after graduation, a lack of resources and studio space led him and his friend to shift their focus towards graphic design. They established themselves in Philadelphia and New York for their work in Flash animation, featuring in the Macromedia 5 Flash Bible. However, the dot-com crash led to a significant downsizing of their operations, with Cohen transitioning to remote work and ultimately relocating to Prague in 2004.
In Prague, Cohen took on a project for AOL following a mass layoff at the company, leading to a year of intensive work. The successful completion of this project resulted in a shift in his career trajectory. He moved to Olomouc, where he began to transition from Flash to open-source CMSs like WordPress and Drupal. This organically evolved into enterprise-level CMSs, custom software development, and eventually a return to front-end design. Cohen's success in his career, as he asserts, largely stemmed from effective networking, an aspect he continues to utilize extensively in his professional pursuits.
On a personal note, around a decade ago, Cohen began focusing on his health in preparation for starting a family. He adopted a regular workout routine, reduced alcohol and coffee intake, and started following a flexitarian diet. Inspired by a documentary about longevity featuring Chris Hemsworth, he also explored various wellness practices such as cold therapy and microdosing. Furthermore, Cohen envisions opening a mega art studio equipped with everything from glassblowing to metalworking tools, designed to serve as a creative space for aspiring artists who lack resources, reflecting his own struggles as a young artist.
Book your flight and buckle up for this episode with really inspiring founder Ezra Cohen.
Thanks to the great Chase Marigza for todays intro!
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Today we bring you the intriguing journey of Kevin King, the CEO, and founder of Effective Solutions. Born from the dorm rooms of American University, Kevin's venture arose during the inception of the internet era, paving the way for a 25-year-long entrepreneurial voyage that witnessed multiple pivots, strategic partnerships, and growth. Our conversation delves into the excitement and challenges of the early days, the evolution from web design to a multifaceted digital entity, and how the company's endurance testifies to its ability to adapt and innovate.
Listen in as Kevin shares his entrepreneurial beginnings, starting Effective Solutions during his junior year at college. He narrates how the explosion of internet usage in the mid-'90s and the advent of website creation inspired him to start his business. Notably, our chat explores how he clinched his first customers – a small chain of surf shops and numerous real estate agencies – right from his lifeguard stand at the Jersey Shore. We then walk through Kevin's major business pivots, the journey of transforming from a tech-oriented firm to a private label digital arm for several agencies, and ultimately becoming a full-service branding and marketing agency.
In an era that demands constant evolution, Effective Solutions has stood the test of time through strategic transformations, and Kevin's story is a testament to the resilience of businesses that master the art of 'pivoting.' Today, Effective Solutions prides itself as a well-rounded digital arm for businesses big and small, serving as a natural extension to their teams. Tune in to this episode to hear Kevin's entrepreneurial journey, the company's significant turning points, and their approach in the post-pandemic era.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
In this week's episode, we sit down with Marcus Blair, the dynamic engineer-turned-entrepreneur who is making waves in the tech industry. As the CEO and Founder of Omega Digital Solutions, Marcus used his extensive engineering experience to bridge the technology gap between large corporations and smaller businesses. His thrilling journey from corporate to entrepreneurial life serves as an exciting roadmap for aspiring business founders.
Marcus delves into the nuances of founding Omega Digital Solutions, revealing how his 17+ year engineering career fueled his desire to create effective solutions for the technological disparities he witnessed in the corporate world. He discusses his mission to make complex business problems simple by studying business systems and integrating technology to enhance efficiency, save time, and cut costs. In our conversation, Marcus shares unique insights into the inception of his company and the essential steps he took to acquire his very first customer.
Tune in to learn how Marcus Blair transformed his observations and experiences as a corporate engineer into a solution-oriented business that empowers companies of all sizes. His journey redefines the intersection of technology and business, reminding us of the power of determination, innovation, and entrepreneurship in addressing the pressing challenges of the contemporary business landscape.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Atlanta born-and-raised CTO and Co-founder Hesom Parhizkar cut his teeth in electrical engineering before making the switch over to computer science and the rest was history.
His sharpened his skills in strategy, architecture, design and development for more than two decades then co-founded an innovative company, AdvizorPro, that provides their clients direct access to high-quality financial advisors, registered reps, and agents.
Upgrade to business class this week because we're taking a quick flight down to HOTlanta to meet an awesome co-founder with a great story.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Jake Stein grew up in North Jersey and had the itch for entrepreneurialism early in life. He started creating businesses ("hair-brained schemes") in high school and that interest and passion for business never went away.
He learned about venture capitalism in college, dove into that world headfirst, then came out again looking to create more businesses of his own. Do yourself a favor and look up "Startup Entrepreneur Rap Video" on YouTube to see what kind of guy we're talking about here.
After founding and exiting multiple successful companies, Jake created Common Paper, a solution for contracts in the modern world.
Get your EZPass out again this week for another trip over to the Garden State for a really fun episode with a really fun, humble, and fantastic founder Jake Stein.
Special thanks to my son Blake Aigner for the intro this week!
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Joe started his journey in Minneapolis, Minnesota and discovered a passion for language at an early age. Then he saw C3P0 and decided to make a universal translator a reality.
He's a serial entrepreneur and IT Transformation Architect with a broad technical foundation in AI, Natural Language Processing, applications/solutions, integration, data and infrastructure and cloud implementation. Oh, and he's also fluent in Japanese and European languages.
Toss on your headphones and settle in for one of the smartest, most intriguing and topical guests we've ever had on this week's episode of The First Customer.
Special thanks to Jack Aigner for the introduction this week!
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Chris started out in the Lehigh Valley but also spent a ton of his youth in Philadelphia. He has an inspiring story of how being adopted helped shape a lot of his entrepreneurial journey and perspective on life.
He went on to found multiple businesses, coach tons of clients to success, and help inspire people to be a better version of themselves.
Get yourself a day pass to the Lehigh Valley Zoo this week and let’s wander through the exhibits of the extraordinary life of Chris M. Sprague.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Peter grew up in quiet Quakertown Pennsylvania. He bounced around a bunch of different non-profits, lived in the nations capitol, but his love for PA couldn't keep him away forever.
Pete took his passion for politics and non-profits and built a platform that gives people a voice with social impact programs and movements. He shared lots of lessons about how to create change and go out on a limb for an idea you believe in.
Hop on the PA Turnpike this week and buckle up for a fun conversation with a great founder and person dedicated to making the world a better place with Peter Wight, Founder and CEO of Public Assembly.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Born in Brazil, Nick Balee wrote business plans as a kid. He moved to America and trained with international chess champions.
After college he pivoted from his history background to start his first business back down south in Brazil. After learning some important lessons, he moved back to the states and went into sales.
His background in cold calling eventually helped him create second successful business. He queued up thousands of people in his network and started dialing. The rest is history.
Put on some extra bug spray this week and head down to the Amazon Rainforest and learn how Nick's unorthodox beginning led him to starting his own recruiting empire.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Philly born and raised, Drew Griffin's lessons around starting with the end in mind should serve any future or current entrepreneurs well. A really inspiring, humble, smart guy that shared a lot of how he built his empire.
Starting as a wound-care nursing specialist, Drew took a different path than some to being a serial founder. Now he's started and sold multiple tech companies.
He also lost 125 lbs using intermittent fasting! Hearing that story alone should be enough to tune in this week.
So find your alternative route down to Philly this week and listen how a really calm and cool serial founder got his start and developed a formula for repeat success with Drew Griffin, CEO & Founder of LeadBubble.io.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://www.firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
Damian may be one of the nicest, coolest, and inspiring guys you'll have the pleasure of meeting.
His experience ranges from representing some of the top NFL and NBA athletes in the world to founding a revolutionary platform to help people secure their future careers.
Phynally is a platform that allows job-seekers to meet transparent employers and professionals without cannabis pre-employment screening.
The connections Damian has made in the sports, business, and entertainment world speaks volumes on his ability to build relationships and exercise his vision.
Lace up your hightops or spark one up and relax and listen to how a local guy shot for the stars and is on his way to join them.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
My cheeks still hurt from laughing so much with the absolutely wonderful
Dr. W. Soyini Powell ("Dr. Sy"). What should I have expected with someone who calls herself "The Rogue Gynecologist"???
Applying the lessons she learned from getting healthy, Dr. Sy offers a transformational experience to help you take back control of your health and live your best life.
Leaning on her decades of experience across various medical settings, environments, and challenges, she set out to change the way people see their health.
Grab a healthy snack, put in your Airpods, and take a walk down to her beautiful neighborhood on this week's episode.
WARNING: You may get annoyed with the amount of times I laugh in this episode.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://firstcustomerpodcast.com
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
There's quite a few people I meet that I think I can outwork. Adam Fiore is not one of those people.
From his early days in the Navy to starting multiple successful businesses, Adam has walked his talk. He's currently working on his company Limitless AF which is a combination of wellness and healthtech.
Put the bag of chips away this week and cinch up your belt for a really fun episode with an inspirational and impressive founder.
Connect with Jay on LinkedIn
https://www.linkedin.com/in/jayaigner/
The First Customer Youtube Channel
https://www.youtube.com/@thefirstcustomerpodcast
The First Customer podcast website
https://thefirstcustomer.buzzsprout.com/
Follow The First Customer on LinkedIn
http://www.linkedin.com/company/the-first-customer-podcast/
From Jimmy Johns franchisee to co-founder and CEO of ClearCOGS, Matt Wampler (pronounced wham-pler) worked harder, then smarter.
Matt took the path of restaurant owner to consulting to founder after identifying a huge gap in restaurant analytics and never looked back.
Order up a hoagie and kick back and relax for a fun episode with an even more fun guy this week.
Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
Follow us on LinkedIn
https://www.linkedin.com/company/the-first-customer-podcast/
The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
Dave started his business early and learned a ton of lessons along the way.
From his first customer to his current portfolio of happy clients, Dave always listened to his employees and clients to build a trusting culture that has stood the test of time.
Call up your current accountant and tell him you may be late to lunch and buckle up for a fun ride this week with Co-founder of Quanitify Dave Ashworth.
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
?️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
?The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
Starting out in South Street in Philadelphia, April Burks based her life around volunteer work and building communities and events. She quickly found her path to creating successful businesses and giving back to her community.
Grab a cheesesteak at Jim's and kick back and listen to the story of an awesome human being doing awesome founder things in this week's episode.
Pink Social Strategies
https://www.pinksocialstrategies.com/
Sponsored by:
JDAQA Software Testing - https://www.JDAQA.com
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
?️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
?The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
A slip and fall down the stairs woke Sean up to chase his dream of creating his own AI-powered planner app, Heydai.
Heydai learns patterns about your time and the things you need done to recommend a balanced agenda between productivity and leisure.
Sean's a great guy with a great story on how to take what you've learned across your career and turn it into an awesome product.
Make sure you have "Listening to The First Customer" on your agenda today and tune in for a great episode.
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
?️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
?The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
A standup comedian and standup guy.
Steve started his journey in Jersey before setting out west and making a name for himself in comedy.
Founder and host of "The Coop Tank" and about a million other things, Steve lives by a simple but awesome rule: Don't be a jerk.
He's a master interviewer and a masterful guest. No laugh tracks needed for this one, grab a drink and settle in for a really fun episode!
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
?️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
?The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
Shawn Richard's awesome company hails from equally awesome Eagle Mountain, Utah.
His previous life in operations and business development helped kick off his journey into consulting and owning his own business. His passion to help others grow their business has allowed him to create an impressive coaching and consulting services firm.
He's a long-distance Phillies fan and compassionate leader with the experience to back it up. Tighten up your cleats and get ready for a trek out west, it's a good one!
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
From custom made lacrosse sticks to upending one of the biggest industries in the world -- Carl is not your average sauceman.
Carl's a tall, big-energy-but-down-to-earth founder with all the ingredients for big-time success. He and his co-founder Paul are taking the condiment industry by storm with a novel concept, powdered ketchup called AWSM Sauce.
Across their late-night taste-tests to game-changing pivots, I had a lot of fun getting to know Carl better on this weeks episode. Grab your favorite dippable snack and tune in, you'll be glad you did.
Shout out to the crew at SBX Productions for letting us record in their awesome studio in Media, PA!
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
DOCTOR Miles Aron is an extremely cool guy. He's worked at ESPN, NASA, Stanford Linear Accelerator where he worked on Cryogenic Dark Matter Search experiments, and the founder of multiple exciting startups -- just to name a few places.
An audiophile on a never-ending quest for learning has been a thread connecting Miles from childhood to his current role as co-founder and CEO of Arcanium. He's got pHD in Biomedical Engineering from the University of Oxford, Bachelors in Acoustical Engineering and Music from University of Hartford, and part of my heart.
Put on your best pair of headphones and dancing shoes it's time to cut a rug with one smooth operator this week.
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
If you live in or near Philadelphia you'll eventually be asked "Do you know Mike Bertoni?"
A sales-machine-turned-business-owner, Mike is never short of energy or great advice. He's built an incredible staffing agency laser-focused on SaaS talent. His innate ability to excite his audience, be creative with his sales process, and flood the room with positive energy make it clear why PhillyTech has had hockey-stick growth.
Hop on some jug handles to the Jersey Turnpike this week to hear how a high-school football star ended up running a staffing company that's quickly becoming a household name.
Mike's LinkedIn:
https://www.linkedin.com/in/michaelbertoni33/
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
If you want to be inspired by simple goals that turn into big things, look no further than Bob Cooper.
Bob has a knack for feeling the undercurrent of technology and marketing before they break the surface. From video kiosks to the dawn of multimedia marketing to selling companies to coaching others to do the same, Bob has done just about everything.
There's a good chance right now Bob is off founding something, but for this episode we're lucky enough he sat down and told us the secret of how he does it all. You won't want to miss it.
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
A true gem born and raised in Central New Jersey, Jessica Corrado is professional passion personified.
Dedicating a large portion of her career to marketing and Life Sciences, Jessica set out on her own and quickly realized it was just as easy as she expected.
You'll be hard pressed to find anyone with a more laser-focused, confident, and infectious personality. Hop on a jug handle and ride in circles around New Jersey with Jessica on this weeks episode, it's a good one!
Also make sure to check out Jess's animal shelter, Shore Saves: https://www.shoresaves.com
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
Boring. Low-Energy. Lazy. Unmotivated.
You won't find a more polar opposite person to that description than Evan Yudell, CEO of Sales Made Simple.
He's a smart, driven, passionate leader who saw his opportunity to become a founder and didn't flinch. Do yourself a favor and listen as we go from his roots in Bucks County, Pennsylvania to Penn State and Drexel to creating an industry-disrupting sales platform. This is one you don't want to miss!
⛓️Connect with Jay on LinkedIn
http://ow.ly/tuAj50Lh961
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
Motivated, adventurous, and inspired. Never short on energy, excitement, or alliteration (sorry Chels). Chelsea Craig, CEO of Rhino Reviews, took a personal experience and turned it into a thriving business in the online review management space. From Maryland to Center City Philly, take a trip up I-95 and hear the cool story of an even cooler entrepreneur.
⛓️Connect with me on LinkedIn
http://ow.ly/tuAj50Lh961
🐤Follow me on Twitter
https://twitter.com/jay_aigner
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
From Chicago to Colorado -- Brandon Frisch always took the path less travelled by. He started a tech company as a non-tech guy. He built a powerhouse in the software development space through unconventional means. He's successful and cool and one of the nicest guy's you'll ever meet. Tune in to hear how Brandon decided to play whack-a-mole professionally with his development studio for non-technical founders.
⛓️Connect with me on LinkedIn
http://ow.ly/tuAj50Lh961
🐤Follow me on Twitter
https://twitter.com/jay_aigner
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
Half man, half machine. Alex is a charming, smart guy who knows how to run a business. He also knows how to program. And surf. He also goes to Italy but just for the food and coffee. Alex takes us on his journey from journeyman to CEO of Materialize Labs, a world-renowned development agency.
⛓️Connect with me on LinkedIn
http://ow.ly/tuAj50Lh961
🐤Follow me on Twitter
https://twitter.com/jay_aigner
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
It's rare you actually get to meet someone like Alex. He's the type of guy you see on stage somewhere, talking big things and doing even bigger ones. Like a handsome Tony Robbins. I've learned more about running a good, fair, honest business from Alex in a couple years than I have over the rest of my career. Settle in for a really fun episode this week with Alex Tuck from Tuck Consulting!
⛓️Connect with me on LinkedIn
http://ow.ly/tuAj50Lh961
🐤Follow me on Twitter
https://twitter.com/jay_aigner
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
Everybody knows Chris. You'll be hard pressed to meet anyone who hasn't heard of the great Chris Cera, especially in Philly tech. Kind, smart, driven, and charming are some of the ways people describe him. We go from his DelCo roots all the way to building a massively successful development agency.
📽️Check out Chris's episode on Youtube:
https://youtu.be/05Ac0bCPVvU
😎Guest Info:
Name:
Chris Cera
LinkedIn:
https://www.linkedin.com/in/chriscera/
⛓️Connect with me on LinkedIn
http://ow.ly/tuAj50Lh961
🐤Follow me on Twitter
https://twitter.com/jay_aigner
📽️ The First Customer Youtube Channel
http://ow.ly/rAXA50Lh962
🎧The First Customer podcast website
http://ow.ly/yB0c50Lh0nA
If you've ever wondered how to start a company and sell it twice, you're in luck. Justin "The Ghost" Klemm turned a side-hobby into a company that he sold, worked for, bought back, then sold again. There's a lot to unpack there, so buckle up.
Follow me on Twitter at @jay_aigner
Email me at jay@jdaqa.com
Or connect on LinkedIn: https://www.linkedin.com/in/jayaigner/
Painfully handsome and unmistakably motivated are two ways to describe Ross Macumber, the man from down under. This week we talk to Ross about his winding and less-than-orthodox path to becoming the head of marketing powerhouse.
Follow me on Twitter at @jay_aigner
Email me at jay@jdaqa.com
Or connect on LinkedIn: https://www.linkedin.com/in/jayaigner/
If getting hacked by a Euro-crime gang when trying to buy his first car on Ebay before starting a crime-fighting career sounds like a superhero origin story -- it's because it is one. Tyler is an absolute legend for many reasons, the least of which being he recently met Mike Tyson.
Follow me on Twitter at @jay_aigner
Email me at jay@jdaqa.com
Or connect on LinkedIn: https://www.linkedin.com/in/jayaigner/