LGAQ Lab Podcast: Recent Episodes
Tracy Whitelaw and Matthew James Oxlade
Come along for the ride while we build and launch the first innovation hub dedicated to improving digital maturity across Queensland councils. Each episode has some reality checks, some innovation news and a super special guest we know you'll love! Hosted by Tracy Whitelaw (Chief Digital Officer, LGAQ) and Matthew James Oxlade (Digital Innovation Lead, LGAQ).
Cr Peter Mitchell is a councillor for Division 2, Cleveland & North Stradbroke Island, and a passionate advocate for innovation in Redland City Council.
In this episode, Cr Mitchell speaks about how Redland City Council has adopted innovative practices, how he feels the LGAQ Lab could support councils, what an innovative project needs to have to be considered viable for councils to trial, and lots more.
Tracy and Matt also share an update on the LGAQ Lab and what the initial reactions have been from those that have been given tours.
Jenine Beekhuyzen is the powerhouse behind the Tech Girls Movement Foundation, a not-for-profit assisting young female entrepreneurs to achieve their dreams in the tech industry.
In this episode Jenine speaks about the goal of Tech Girls, how she continues to engage and inspire the girls to realise their goals, how shared spaces serve innovation and community, and how the Tech Girls workshops continue to inspire generations of young women in tech.
Tracy and Matt also speak about how the LGAQ Lab needed to change before the doors were even open.
More about Jenine
Jenine's website
Tech Girls
Dr Nicholas O'Donnell talks about the importance of genuine executive buy-in, psychological safety, leading with empathy and gamification. Dr Nicholas O'Donnell now works as the Director of Digital Experience with Codex Consulting Group to help businesses achieve new levels of digital outcomes. Find Dr Nicholas O'Donnell on LinkedIn.
Tracy and Matt also talk about why the word innovation is scary.
More reading Dr O'Donnell references
Morle, Phil. "The 16 Elements of Pollenizer’s Innovation System"
https://startupsventurecapital.com/the-16-elements-of-pollenizers-innovation-system-1de2df0a7870
Eggers, William D., and Joel Bellman. "The journey to government’s digital transformation." Deloitte.
https://www2.deloitte.com/xe/en/insights/topics/digital-transformation/digital-transformation-in-government.html
Stephanidis, Constantine, et al. "Seven HCI grand challenges." International Journal of Human–Computer Interaction 35.14 (2019): 1229-1269.
https://www.db-thueringen.de/servlets/MCRFileNodeServlet/dbt_derivate_00050401/1532-7590_35_2019_14_1229-1269.pdf
O'Donnell, Nicholas. "Narrative gamification of online civic interactions". Diss. Queensland University of Technology, 2021.
https://eprints.qut.edu.au/213590/1/Nicholas_O%27Donnell_Thesis.pdf
Robert R Hoffman, Matthew Johnson, and Jeffrey M Bradshaw. 2013. "Trust in Automation". IEEE Intelligent Systems 28, 1 (2013), 84–88.
https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.657.4418&rep=rep1&type=pdf
We met Cat Matson when she was in the role of Chief Digital Officer of Brisbane, and have been inspired by her digital leadership ever since. In this episode, Cat speaks to us about the organic collaboration, how our space can engineer serendipity and the importance of considering the 'what's in it for me' question when designing projects.
View Cat's LinkedIn or visit Impactful Presenters.
Tracy and Matt also some of the pain points in building the LGAQ Lab.
Dr Nicholas O'Donnell talks about the importance of genuine executive buy-in, psychological safety, leading with empathy and gamification. Dr Nicholas O'Donnell now works as the Director of Digital Experience with Codex Consulting Group to help businesses achieve new levels of digital outcomes. Find Dr Nicholas O'Donnell on LinkedIn.
Tracy and Matt also break down the different segments of the LGAQ Lab and the thinking behind each of the zones.
More reading Dr O'Donnell references
Morle, Phil. "The 16 Elements of Pollenizer’s Innovation System"
https://startupsventurecapital.com/the-16-elements-of-pollenizers-innovation-system-1de2df0a7870
Eggers, William D., and Joel Bellman. "The journey to government’s digital transformation." Deloitte.
https://www2.deloitte.com/xe/en/insights/topics/digital-transformation/digital-transformation-in-government.html
Stephanidis, Constantine, et al. "Seven HCI grand challenges." International Journal of Human–Computer Interaction 35.14 (2019): 1229-1269.
https://www.db-thueringen.de/servlets/MCRFileNodeServlet/dbt_derivate_00050401/1532-7590_35_2019_14_1229-1269.pdf
O'Donnell, Nicholas. "Narrative gamification of online civic interactions". Diss. Queensland University of Technology, 2021.
https://eprints.qut.edu.au/213590/1/Nicholas_O%27Donnell_Thesis.pdf
Robert R Hoffman, Matthew Johnson, and Jeffrey M Bradshaw. 2013. "Trust in Automation". IEEE Intelligent Systems 28, 1 (2013), 84–88.
https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.657.4418&rep=rep1&type=pdf
Cara Cipollone-Walsh joins us on the LGAQ Lab Podcast to discuss how to remove innovation silos and make spaces feel owned by everyone in the business, thought-diversity, setting expectations for innovation and more.
Tracy and Matt also talk about their time touring Google, Facebook, Salesforce and Telstra innovation hubs and offices to model the LGAQ Lab from.
Get involved
We’re keen for anyone that works in local government to reach out to us to share their big ideas that other councils can benefit from. Email us at the LGAQ Lab at matt_oxlade@lgaq.asn.au. We are also interested in hearing from industry professionals who are working in innovation to reach out to us and share what they are working on.
Welcome to the first episode of the LGAQ Lab Podcast!
The LGAQ is launching an innovation lab dedicated to producing cutting-edge digital products and services for Queensland councils. We call it LGAQ Lab. And this is the podcast that accompanies it!
We thought what better guest to feature on the first episode was the then-CEO of LGAQ, Greg Hallam AM PSM, talking about the vision he had for the LGAQ Lab and why councils stand to benefit greatly from the initiative.
Get involved
We’re keen for anyone that works in local government to reach out to us to share their big ideas that other councils can benefit from. Email us at the LGAQ Lab at matt_walter@lgaq.asn.au. We are also interested in hearing from industry professionals who are working in innovation to reach out to us and share what they are working on.