emPower 15 with Timothy Sylvester: Recent Episodes
Timothy Sylvester
Short sharp and hopefully insightful. This podcast is all about bringing out the best in your call centre staff to allow your staff to grow and inspire. Join me on this journey of discovery and untapped potential.
What are the challenges and potential solutions for the farming industry as we all face an uncertain future
In today’s session we talk about questions. What are effective questions and questioning techniques.
In this episode we’re going to attempt to understand who you are speaking to. What do they want or need? How can I best meet those needs? Join on a quick dive into customer behaviour and expectations
Today we’re delving into having the conversation with our customer and how to integrate sales into our service experience. How do you approach the subject? What should you do? How do you deal with objections? I’ll do my best to give you some insightful information and pointers to help you overcome whatever may be holding you back. Join me on this journey of discovery and learning
In this session we will briefly explore the relationship between sales and customer service and highlight the elements of a successful individual who is able to navigate both worlds