Health care offices often fall short on their marketing and customer service, ultimately leading to poor reviews and revenue loss. This podcast discusses how healthcare offices can build better sales and marketing strategies, customer service that wins hearts, and better money management leading to less expenses and higher profitability.
As an upcoming author, I get lots of questions about what the book is about. Especially when the title is “UNFUCKING Private Healthcare.” So, I decided to go over the first chapter with you and talk about the concept.
In this episode I discuss the relationship between sales and customer service and how I believe they are very closely related, if not, one in the same.
Marketing and Branding are 2 very different things. In this episode we talk about how important it is to brand yourself correctly so you can differentiate yourself among so many other people who do the same thing as you. What do you stand for? What can people get only by coming to you? Answering these questions will clarify your message and get people interested in your services as a healthcare provider.
Many healthcare practices don’t have adequate vision and mission statements. You have to fix that! Here’s how.
Being an owner or medical professional doesn’t necessary mean you’re a good leader. In this episode I talk about one of the attributes of a good leader - having a duty mindset.
In this episode we are discussing the importance of showing who you are versus what you do on your digital marketing platforms. People do business with people not necessarily with products.
Reaching people by snail mail will win the hearts of your clients. Listen to hear how to do it!
Many healthcare practices are failing to use a welcome packet! And those who are using them, fail to use them in a way that drives more business and attention to the practice!
In this episode I had the privilege of interviewing Dr. Webb of Georgia Pain and Spine Institute. He just opened his practice 5 months in the greater Atlanta area and has quite a unique approach to not just helping people in pain but also in treating his clients like family. Check it out.
Health care offices inundate their waiting areas with expired magazines and trash tv. Why is the one place in your practice where people spend the most time not promoting your services!