Brave UX with Brendan Jarvis: Recent Episodes
The Space InBetween
Unpacking the stories, learnings and expert advice of world-class UX, design and product management professionals, Brendan Jarvis is on a mission to help you to create better products.
After 5 years and 171 episodes, Brave UX is coming to a close.
In this final monologue, Brendan Jarvis reflects on how the podcast began, what it became, and what he learned along the way. From uncertain beginnings during a global pandemic to becoming a globally recognised platform for thoughtful, human-centred conversations—this is a farewell, but not a goodbye.
✅ Why Brave UX began
✅ What it became
✅ How it helped Brendan grow
✅ What’s next
⏱️ Episode Chapters:
00:12 – Brave UX Ends
00:19 – Pandemic Start
01:04 – Growth & Friendships
01:15 – Talks & Recognition
01:45 – Memorable Moments
01:59 – Thanks to Editors
02:12 – Closing Chapter
02:44 – What’s Next
🎧 Explore the full archive: https://thespaceinbetween.co.nz/brave-ux-podcast
💬 Connect with Brendan: https://www.linkedin.com/in/brendandjarvis/
Wolfgang Bremer shares a candid look at design leadership, the weight of trust, and why real impact goes far beyond pixels 🚀 — revealing how humility and humanity shape design at scale 🌍.
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Episode Chapters:
00:00 – Learning Patience Through Fatherhood
00:30 – Welcome and Introduction
02:10 – Early Design Projects and Bootleg CD Covers
05:30 – How Parenthood Changed His Communication and Leadership
10:00 – The Importance of Explaining “Why” at Home and Work
13:44 – Families, Work, and Where We Spend Our Energy
19:00 – Why Trust Should Be the Default in Teams
22:30 – Building Connection and Trust Through One-on-Ones
28:30 – Structured vs. Unstructured Approaches to One-on-Ones
36:00 – Knowing When to Lean In and When to Step Back
43:00 – Leadership as Asking Better Questions
46:20 – Leadership Compared to Doing the Dishes
53:00 – Designing the Environment for Teams to Thrive
58:00 – Overcoming Misconceptions About Design’s Role
1:01:22 – Lessons From a Career in Global Design Leadership
1:06:21 – Closing Reflections and Where to Find Wolfgang
======
Who is Wolfgang Bremer?
Wolfgang Bremer is a seasoned design leader whose career spans mobile, enterprise, and automotive design 🚗. He was recently the Vice President of Design at Elli, a Volkswagen Group brand focused on electric mobility, where he grew a cross-functional team and embedded design into business strategy.
He has:
✅ Led global design teams at Volkswagen, SAP, and HERE Technologies
✅ Designed early mobile experiences at Nokia
✅ Spoken at conferences across Europe, North America, and Asia
✅ Advocated for people-first design and building trust at scale
✅ Believes leadership is sometimes… like doing the dishes
======
Find Wolfgang Bremer here:
LinkedIn → https://www.linkedin.com/in/wolfgangbremer/
Website → https://bremer.co/
======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
YouTube: https://www.youtube.com/@TheSpaceInBetween
Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
TikTok: https://www.tiktok.com/@brave_ux
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
Aryn Korpalski reminds us that research is as much about human connection 🤝 as it is about data—and why hospitality, curiosity, and thoughtful service are the real secrets to impactful insights 🎯.
======
Episode Chapters:
00:00 – Why In-Person Magic Can’t Be Replicated Virtually
00:30 – Welcome and Introduction
02:00 – Meet Aryn Korpalski
03:06 – Musical Theatre, Sports, and Finding Confidence in Rugby
10:00 – Growing Up in Denver and Becoming a Chicagoan
14:42 – Curiosity, Hospitality, and the Work of Fieldwork
18:20 – Complex Briefs and Protecting Participant Trust
22:55 – Global Research and Partnering with Competitors
27:30 – Preparing for the Next Thing: AI and Data Quality
35:11 – Baking Accessibility Into Every Project
40:30 – Making Research Emotionally Accessible
44:01 – Beyond Insights: Community and Connection
47:23 – The Power of Observation Rooms
51:30 – Gathering Intentionally and Leadership Energy
56:00 – Why Making “Yes” Matter Builds Trust
1:09:05 – Closing Reflections and Where to Find Aryn
======
Who is Aryn Korpalski?
Aryn is the Senior Vice President of Corporate Services at Fieldwork, a company trusted worldwide for in-person research facilities, digital capabilities, and global recruitment services.
She has:
✅ Led Fieldwork’s corporate operations and strategic client partnerships
✅ Managed research projects across diverse industries and cultures
✅ Advocated for participant-first experiences and inclusive research practices
✅ Embraced hospitality as a guiding principle in research operations
======
Find Aryn Korpalski here:
LinkedIn → https://www.linkedin.com/in/arynkorpalski/
Fieldwork → https://www.fieldwork.com/
======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
YouTube: https://www.youtube.com/@TheSpaceInBetween
Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
TikTok: https://www.tiktok.com/@brave_ux
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
Changying (Z) Zheng brings calm thinking to DesignOps — showing how clarity, storytelling, and ruthless prioritisation help design teams thrive . ====== Episode Chapters: 00:00 – Why Design Needs to Prove Its Value
00:30 – Welcome and Introduction
02:30 – From Graphic Design to Design Ops Leadership
05:40 – Running a Dairy-Free Dessert Business and Learning Calm Leadership
10:00 – Leading Without Drama and Seeing Multiple Perspectives
13:00 – Design Ops as Service Design for Design Teams
16:00 – Storytelling, Outcomes, and Speaking the Language of Business
18:45 – Earning and Keeping a Seat at the Table
21:00 – Moving from Ticket Taking to Strategic Design Work
26:00 – Saying No Kindly and Introducing Office Hours
32:00 – People, Process, and Platform as Core Pillars
36:00 – Becoming the Connective Tissue Across Orgs
42:00 – Growing Into Product Ops at Cloudflare
55:00 – Communication as the Connective Tissue of Ops
1:10:00 – A Two-by-Two Framework for Career Development ====== Who is Changying (Z) Zheng? Changying (Z) Zheng is a Director of Product Operations at Cloudflare, where she’s scaled the operational backbone of one of the internet’s most recognisable infrastructure companies . She has: Started as a team of one and built thriving design and research operations Worked in agencies, higher education, and at companies like Akamai, VMware, and Nasdaq Founded and ran her own retail business Delivered talks at The DevOps Conference and DesignOps Summit, shaping how people understand DesignOps in technical environments ====== Find Changying (Z) Zheng here: LinkedIn → https://www.linkedin.com/in/changyingz/Website → https://www.changyingart.com/ ======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
YouTube: https://www.youtube.com/@TheSpaceInBetween
Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
TikTok: https://www.tiktok.com/@brave_ux
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
Jake Burghardt explores why so much research goes unused , why timing matters more than tools , and how to transform insights into real impact for teams and strategy . ====== Episode Chapters: 00:00 – Why Careers Shouldn’t Hinge on One Team
00:30 – Welcome and Introduction
01:27 – Jake’s Work at Amazon and the Intersection of Ops
03:00 – Early Days: Patents, Psychology, and Consulting Work
05:46 – Becoming a Generalist Across Disciplines
08:05 – The Rise of Research, Design, and Product Ops
10:12 – Writing Stop Wasting Research and the Story Behind the Title
13:45 – Timing Research to Influence Planning Cycles
16:52 – Who Can Reduce Research Waste in Large Orgs?
21:14 – Root Causes of Research Waste: Preparation, Motivation, Integration
27:09 – The Challenge of Prioritising Insights
31:30 – What Competitors Would Pay to Know You Forgot
36:32 – Tools, Repositories, and Making Insights Stick
42:00 – Practical Ways to Promote Overlooked Insights
1:03:00 – Closing Reflections and Where to Find Jake ====== Who is Jake Burghardt? Jake Burghardt is a veteran of the research, product, and design worlds, helping organisations close the gap between what they know and what they act on. His upcoming book, Stop Wasting Research, offers a new framework for turning insights into action. ====== Find Jake Burghardt here: LinkedIn → https://www.linkedin.com/in/jakeburghardt/Blog → https://medium.com/integrating-research Newsletter → https://www.integratingresearch.com/newsletterBook: Stop Wasting Research → https://www.integratingresearch.com/#book ====== Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
YouTube: https://www.youtube.com/@TheSpaceInBetween
Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
TikTok: https://www.tiktok.com/@brave_ux
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
Ehab Bandar shares why creative freedom, curiosity, and human connection matter more than ever in design — exploring how resilience, adaptability, and gratitude shape a lasting career in UX . ====== Episode Chapters: 00:00 – Designing with First Principles in Mind
00:45 – Welcome and Introduction
02:10 – Meet Ehab Bandar
04:20 – From Architecture to Design Strategy
07:05 – Founding Big Tomorrow and Its Mission
10:40 – Learning from Corporate Clients and Early Struggles
14:00 – Why Culture Shapes Every Design Decision
17:45 – Balancing Human Needs and Business Demands
22:18 – The Role of Design in Tackling Climate Change
27:00 – Shifting From Growth at All Costs to Responsible Growth
31:42 – Why Designers Must Think Like Futurists
36:15 – Systemic Design and the Power of Long-Term Thinking
41:00 – Teaching Organizations to See the Bigger Picture
46:20 – Why Leadership Needs a Broader Design Lens
52:05 – Building Resilience in Times of Uncertainty
57:30 – Closing Reflections and Where to Find Ehab ====== Who is Ehab Bandar? Ehab Bandar is a seasoned UX design leader and independent consultant whose career spans fintech, real estate, hospitality, and beyond . He has: Led design teams for clients like Airbnb and Charles Schwab Founded Bigtable, a design and innovation consulting firm Shared insights through The Experience Architect newsletter Taught graduate design courses at the Academy of Art University ====== Find Ehab Bandar here: LinkedIn → https://www.linkedin.com/in/ehabbandar/Bigtable → https://bigtable.co/Website → https://www.ehabbandar.com/Substack → https://ehabbandar.substack.com/ ======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
YouTube: https://www.youtube.com/@TheSpaceInBetween
Podbean: https://braveux.podbean.com/
======
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LinkedIn: https://www.linkedin.com/company/the-space-in-between/
TikTok: https://www.tiktok.com/@brave_ux
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
Chetana Deorah explores what it means to step off the career treadmill , rediscover creativity beyond metrics , and build a life rooted in connection, community, and courage —sharing why the most meaningful design often begins within . ====== Episode Chapters: 00:00 – Growing Up in a Sheltered Business Family
00:30 – Welcome and Introduction
02:11 – Meet Chetana Deorah
03:24 – Opening with a Poem by Sri Aurobindo
04:30 – Leaving Silicon Valley and Returning to India
07:30 – Life and Purpose in Auroville
12:00 – Yoga as Union, Not Just Asana
13:34 – Leaving India to Resist Cultural Norms
17:38 – The Marriage Path She Refused
20:16 – Her Father’s Rebellious Influence and Strength
25:00 – Seeing India Change While Living Abroad
29:00 – Asking: “Is There Another Ladder to Climb?”
33:01 – From Busyness to Learning How to Do Nothing
42:54 – Creativity and Community Projects in Auroville
50:00 – Rethinking Money, Growth, and Human Unity
57:30 – Lessons From Silicon Valley on Bravery and Growth ====== Who is Chetana Deorah? Chetana Deorah is a seasoned design leader, educator, and community builder whose career bridges tech, creativity, and social impact . She has: Led product design at Netflix, Scribd, Yahoo, Pivotal Labs, and Pentagram Shaped global digital experiences for hundreds of millions of users Founded community projects in India focused on art, sustainability, and human connection Chosen a new path outside Silicon Valley to explore soulful, human-centered design ====== Find Chetana Deorah here: LinkedIn: https://www.linkedin.com/in/chetanadeorah/ ======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
YouTube: https://www.youtube.com/@TheSpaceInBetween
Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
TikTok: https://www.tiktok.com/@brave_ux
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
Thomas Girard brings a thoughtful lens to design, creativity, and resilience 🌍 — sharing why processes matter 🧠, and how the quiet work of reflection can shape the future of design 🚀.
======
Episode Chapters:
00:00 – Why Design’s Processes Still Matter
00:30 – Welcome and Introduction
02:09 – Meet Thomas Girard
04:19 – Family Legacy, Photography, and Airports as “Non-Places”
07:33 – Cultural Similarities and Craving the Familiar
11:38 – Cities That Shaped Thomas’s Design Perspective
12:24 – Preparing for and Delivering a Two-Minute TED Talk
17:04 – Listening to Yourself While Public Speaking
19:00 – Overcoming Stage Fright and Speaking as an Introvert
21:30 – Breaking Out of the Design Echo Chamber
23:03 – The Strengths and Future of Design Education
27:00 – Pairing Design and AI Without Losing the Human Lens
33:07 – Low-Fidelity Prototyping Through Conversation
35:00 – Launching and Growing the Unique Ways Podcast
50:24 – Life or Death Typography and Teaching Students to See Type
57:30 – What Designers Must Not Lose as the Field Evolves
======
Who is Thomas Girard?
Thomas Girard is a design educator, writer, and speaker whose work bridges creativity, innovation, and resilience 🌍.
He has:
✅ Delivered keynotes at UXIndia and Sorbonne University
✅ Earned multiple Emerging Scholar awards for his contributions to design
✅ Authored the memoir Son of Greg Girard
✅ Built UNIQUEWAYS, a podcast uncovering different perspectives on success and creativity
======
Find Thomas Girard here:
LinkedIn: https://www.linkedin.com/in/onthomas/
Podcast: https://uniqueways.ca
======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
YouTube: https://www.youtube.com/@TheSpaceInBetween
Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
TikTok: https://www.tiktok.com/@brave_ux
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
Theresa Neil is reshaping the future of healthcare 🚀, challenging outdated systems 🧠, and championing women’s health innovation when it’s needed most 🌍 — reminding us that the stakes in design have never been higher ❤️.
======
Episode Chapters:
00:00 – Why “Move Fast and Break Things” Doesn’t Work in Healthcare
01:00 – Welcome and Introduction
02:11 – Meet Theresa Neil
03:03 – From Chef to UX Designer
05:22 – Early UX Work at Sabre and Founding Guidea
14:09 – Building a Woman-Led Company
15:43 – Becoming a Feminist Through Women’s Health Work
22:30 – Cultural Discomfort Around Menopause and Women’s Health
28:47 – Postpartum Innovation and Investor Blindness
33:00 – Research Gaps in Women’s Health Trials
37:51 – Why Female Health Remains Taboo
40:08 – Political Forces and Women’s Healthcare Access
43:18 – Spite Tracking and Patient Advocacy
50:15 – When Clients Don’t Want to Hear UX Research
58:00 – Why Healthcare Still Isn’t Patient-Centric
======
Who is Theresa Neil?
Theresa Neil is the Founder of Guidea, an award-winning, women-owned and led product design firm specialising in medtech and digital health innovation 🚀.
She has:
- Led UX for companies like Roche, Johnson & Johnson, and Cigna
- Designed digital health solutions impacting over a billion users worldwide
- Launched Femovate, a femtech incubator supporting 28 product launches and 14 clinical trials
- Helped startups secure over $100 million in funding
- Advocated globally for inclusive design and women's health innovation
======
Find Theresa Neil here:
LinkedIn: https://www.linkedin.com/in/theresaneil/
Website: https://www.guidea.co/
Femovate: https://www.femovate.com/
======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
YouTube: https://www.youtube.com/@TheSpaceInBetween
Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
TikTok: https://www.tiktok.com/@brave_ux
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
The Space InBetween Website: https://thespaceinbetween.co.nz/
Jennifer Speciale helps leaders rewrite the rules of career growth 🚀, redefine executive presence 🧠, and build unapologetic clarity in an uncertain market 🌍—sharing why designing your career is the ultimate act of leadership 🎯.
======
Episode Chapters:
00:00 – Why Candidates Should See Themselves as the Prize
00:43 – Welcome and Introduction
01:15 – Meet Jennifer Speciale
03:15 – Life in Florence and Sicilian Roots
10:30 – Myth, Beauty, and Strong Women in History
16:05 – From Corporate Leadership to Coaching Executives
19:23 – Helping Design Leaders Define Success
25:18 – Finding Options After Layoffs
29:00 – Reframing LinkedIn as a Marketing Tool
32:05 – What Recruiters Really Look for on LinkedIn
36:05 – Why Job Descriptions Are Intentionally Vague
42:32 – The Danger of a Bad Interview on Your Record
45:39 – Building Relationships Through Outreach
50:05 – Turning Interviews into Conversations
56:47 – Believing You Are the Prize
======
Who is Jennifer Speciale?
Jennifer Speciale is the Founder and Executive Leadership Coach at Speciale Executive Leadership, helping ambitious leaders transition into executive roles and unlock new opportunities 🚀.
She has:
- Led executive recruiting for design at Amazon
- Built a global Experience Design team at McKinsey
- Helped leaders at Google, Amazon, and McKinsey land executive roles
- Coached over 100 leaders into executive positions, delivering over half a million dollars in salary growth in 2024 ✨
Through her proven frameworks, she’s changing the way leaders navigate executive transitions.
======
Find Jennifer Speciale here:
LinkedIn: https://www.linkedin.com/in/jenniferspeciale/
Website: https://www.jenniferspeciale.com
======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
- Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
- Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
- YouTube: https://www.youtube.com/@TheSpaceInBetween
- Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- TikTok: https://www.tiktok.com/@brave_ux
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- The Space InBetween Website: https://thespaceinbetween.co.nz/
Dave Hoffer shares why design demands empathy 🧠, courage 🛡️, and long-term thinking 🌱—and how amplifying others can transform leadership in uncertain times 🚀.
He explores design’s shifting role in business, the disruptive rise of AI, and why resilience and critique will shape the future of design.
======
Episode Chapters
00:00 – Welcome and Introduction
04:42 – Dave’s Instinct to Amplify Others Over Himself
08:36 – Weathering Layoffs and the Power of Staying the Course
12:43 – From Personal Crisis to Mission-Driven Work
17:24 – Why Hope and Long-Term Thinking Matter in Design
21:24 – Courage, Critique, and Speaking Truth to Power
24:20 – Design’s Role in Policy and Sustainability
28:17 – Is UX Dead? Navigating the AI Disruption
32:35 – Spectral Thinking: Understanding the Human Spectrum
37:11 – The Hard Cost of Empathy in Design
42:05 – Why Executives Must Experience Real Empathy
48:13 – Empathy, Judgment, and Learning from Outliers
54:10 – What Research with Outliers Teaches Us
58:13 – How Physical Labor (Like Bricklaying) Changes Perspective
1:04:09 – Think Like a Gardener, Not an Architect
1:07:00 – Why Design’s Work Isn’t Done Yet
1:10:54 – Taste, Design Leadership, and Meeting Halfway
1:11:57 – Closing Reflections and Where to Find Dave
======
Who is Dave Hoffer?
Dave Hoffer is a seasoned design leader and strategist whose career spans product design, digital innovation, and design transformation 🌎.
He has:
- Led design teams at Frog Design, PwC, and McKinsey & Company
- Grown McKinsey’s global design practice from a handful of designers to hundreds 📈
- Brought design strategy into the heart of business and policy change
- Advised mission-driven organisations like Safe Kids AI 👨👩👧👦
- Advocated for amplifying others and championing empathy and critique as foundations for impactful leadership ✨
Today, Dave advises organisations as an independent consultant, helping them embed human-centered design practices into strategy and transformation initiatives.
======
Find Dave Hoffer here:
LinkedIn: https://www.linkedin.com/in/dave-hoffer/
Website: https://www.mpqd.com/
======
Subscribe to Brave UX
Like what you heard?
🎙️ Subscribe to Brave UX for more conversations with world-class voices in UX, design, and product leadership. Your support helps others discover the show!
- Apple Podcasts: https://podcasts.apple.com/no/podcast/brave-ux-with-brendan-jarvis/id1552607805
- Spotify: https://open.spotify.com/show/7j2ocni6A00fzgHkj6TtCK
- YouTube: https://www.youtube.com/@TheSpaceInBetween
- Podbean: https://braveux.podbean.com/
======
Follow Brave UX for more great content!
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- TikTok: https://www.tiktok.com/@brave_ux
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- Brendan Jarvis on LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- The Space InBetween Website: https://thespaceinbetween.co.nz/
Josephine Wong challenges us to design with intention, build cultures that care, and recognise the quiet power of everyday interactions to create truly meaningful work.
======
Episode chapters
00:00 – Welcome and Introduction
04:42 – Jo’s Unexpected Start in Advertising
09:26 – A Multicultural Upbringing in Hong Kong
14:18 – From Melbourne to Apogee: Founding a UX Consultancy
21:35 – Building a Life and Business Partnership with Dan Szuc
26:04 – Understanding Systems: Politics, Economics, and Research
33:50 – The Problem with Feature-Centric Thinking
40:44 – Opening Stakeholder Minds Without Judgement
49:16 – What Deng Xiaoping Taught Jo About Leadership
58:33 – East Meets West: Bridging Philosophical Differences
1:06:18 – Make Meaningful Work and the Power of Micro-Interactions
1:13:57 – Bringing Human Skills to Kids Through Sparkle Studio
1:22:42 – The Contribution We Owe the World
======
Who is Josephine Wong?
Josephine Wong is a co-founder and principal at Apogee, a pioneering user experience consultancy founded in 1998 with a vision to bring human-centred design to Hong Kong and the wider region. Over the past 25 years, Apogee has played a significant role in advancing UX across Asia.
She’s also the co-founder of Make Meaningful Work, a studio and learning platform helping people unlock their potential by focusing on meaningful work in environments where they can learn, improve, and thrive together.
If that wasn’t enough, Jo is also the co-founder of UX Hong Kong, an annual learning event that brings together passionate practitioners from across product and service design to explore and celebrate exceptional experience creation.
A committed and influential contributor to our field, Jo has shared her expertise on global platforms including Beat Camp, We Can Do Better, the Reorient podcast, and UXpod.
Her work is deeply informed by her multicultural upbringing and global perspective, allowing her to bridge cultural nuance and inspire designers and researchers around the world.
======
Find Josephine here:
LinkedIn: https://www.linkedin.com/in/josephine-wong-6801922/
X: https://x.com/igiwong
Apogee: https://www.apogeehk.com/
Make Meaningful Work: https://www.makemeaningfulwork.com/
UX Hong Kong: https://uxhongkong.com/
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Roberta Dombrowski invites us to rethink success, tune into our intuition, and lead with intention —sharing how mindfulness, healing, and self-compassion can transform the way we work and live.
======
Episode chapters
00:00 – Welcome and Introduction
04:25 – Being a Transracial Adoptee and Finding Voice
14:11 – The Restless Career Journey and Job-Hopping
22:54 – Lessons from Anxiety, Burnout, and Slowing Down
32:25 – Mindfulness, Somatic Work, and Coaching Practice
42:46 – The Challenges Facing UX Researchers Today
50:42 – Systemic vs Individual Burnout
58:10 – How to Navigate Red Flags in Hiring
1:06:01 – The Role of Intuition and Inner Wisdom
1:15:51 – Rediscovering Fun and Joy at Work
======
Who is Roberta Dombrowski?
Roberta Dombrowski is a certified leadership coach and experience strategist, dedicated to transforming the way people live, learn, and work.
She is the founder of Learn Mindfully, a coaching and training company she launched in 2022. Since then, Roberta has supported hundreds of leaders from companies such as Adobe, Instacart, ServiceNow, Zapier, and Zoom.
Previously, Roberta was a Research Partner at Maze, where she helped clients maximize the platform’s potential. Before that, she was VP of User Research at User Interviews, where she built and scaled the research function while tackling the meta-challenge of researching researchers.
Roberta is also the author of Consciously Crafting Your Career Path, a self-reflection and career planning workbook designed to help people shape fulfilling and intentional careers. Her insights have been featured on podcasts like Lead the People and BLOC, and at events such as Rosenfeld Media’s Advancing Research conference.
======
Find Roberta here:
LinkedIn: https://www.linkedin.com/in/robertadombrowski/
Company website: https://learnmindfully.co/
Personal website: https://robertalearns.com/
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
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Gloria Osardu urges researchers to slow down, understand the business, and partner with intention—sharing why empathy, alignment, and asking the right questions are the foundation for research that matters.
Highlights include:
05:02 – How did your parents shape your worldview and curiosity?
15:22 – Why is success as a research leader about facilitating others?
24:26 – What does “understanding the business” really mean?
30:43 – What does “skin in the game” mean for stakeholders?
45:24 – How has embracing slowness changed your approach to leadership?
===
Who is Gloria Osardu?
Gloria is a Senior Director and Global Head of UX Research, Brand, and Consumer Insights at Yahoo!, where she leads initiatives to deepen Yahoo’s understanding of consumer behaviour, aligning the company’s brand, product, and marketing strategies with these insights.
Before joining Yahoo!, Gloria was Senior Director and Head of UX Research and Insights at Gusto, where she built and led Gusto’s Global Product Experience Research Team, overseeing both research and research operations professionals.
She has also held senior research roles at Amazon Web Services, where she led UX Research Operations and Programs, and at Capital One, where she headed UX Research for their Enterprise AI and ML Platforms.
With extensive commercial experience in customer insights and analytics, Gloria also brings an impressive academic background, holding a PhD in Human-Computer Interaction, a Master of Science in Applied Health Informatics, and a Bachelor of Science in Computer Science.
A committed contributor to our field, Gloria is a long-standing mentor with the Computing Research Association and has been featured in User Weekly, as well as on podcasts like Black Stories and Saving UX.
===
Find Gloria here:
LinkedIn: https://www.linkedin.com/in/gloriaosardu/
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
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Esther Ahn reflects on the twists and turns of her creative journey, shares how critique can unlock better design without breaking spirits, and reveals why embracing the oops is essential for building resilient teams and products.
Highlights include:
12:13 – How do you make sense of your career’s twists and turns?
28:52 – What does a healthy culture of critique look like?
35:24 – What works best when presenting design work to executives?
42:19 – Where is the most tension between business goals and user needs?
01:06:36 – How is the children’s book Beautiful Oops! relevant to your career?
===
Who is Esther Ahn?
Esther is the Director of User Experience for YouTube TV and Primetime Channels on YouTube—a role in which she brings deep expertise in human-centered design and research to enhance the viewing experience across platforms and at scale.
Throughout her career, Esther has pioneered new participatory design methods and conducted global research across the US, Asia, Africa, and Australia.
Before YouTube, she was Director of Digital Health UX at Stanford Health Care and a Creative Director at the world-renowned innovation firm Frog Design.
She’s also worked at two other giants of design—IDEO and Smart Design—where she shaped experiences through multidisciplinary practice.
Esther holds a BA in Architecture from UC Berkeley and a Master’s in Interaction Design from Carnegie Mellon University.
===
Find Esther here:
LinkedIn: https://www.linkedin.com/in/estherahn/
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Meryl Evans shares why accessibility is everyone’s responsibility, how captions can create connection—not just convenience—and why progress over perfection is the mindset that drives lasting inclusion.
Highlights include:
- 11:30 – How did publishing your first video in 2018 change everything?
- 20:28 – Why progress over perfection is essential in accessibility
- 29:06 – How do you carry the responsibility of being an advocate?
- 49:34 – What does it take to build a culture of accessibility?
- 59:15 – Why equitable design matters for dignity and inclusion
======
Who is Meryl Evans?
Meryl is a Certified Professional in Accessibility Core Competencies (CPACC), a sought-after speaker, trainer, and accessibility marketing consultant who has spent over two decades championing inclusive digital experiences.
Named one of LinkedIn’s Top 12 Voices for Accessibility Advocacy, Meryl’s work has been recognised by organisations such as the North Texas Disability Chamber and featured in The Wall Street Journal, MarketingProfs, and The Dallas Morning News.
She’s the author of The Brilliant Outlook Pocketbook and co-author of Adapting to Web Standards: CSS and Ajax for Big Sites, and her speaking credits include TEDx, SXSW, and the American Marketing Association.
Beyond her consulting and speaking, Meryl is a passionate volunteer, contributing to the W3C’s Immersive Captions community group and XR Access, helping ensure emerging technologies are accessible to everyone.
===
Find Meryl here:
LinkedIn: https://www.linkedin.com/in/meryl/
Website: https://meryl.net/
YouTube: https://www.youtube.com/merylkevans/videos
X: https://x.com/merylkevans
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Tammy Everts unpacks why web performance is a fundamental UX issue, how slow websites affect user perceptions and business outcomes, and why designers need to take ownership of performance alongside developers.
Highlights include:
- 02:14 - How did you come to own uber.com?
- 15:27 - What does performance have to do with UX?
- 28:54 - How do you identify the best executive champion for performance?
- 35:24 - Is measuring the business impact of performance as easy as it sounds?
- 46:37 - Why aren’t designers more involved in performance?
======
Who is Tammy Everts?
Tammy is the Chief Experience Officer at SpeedCurve—a platform that enables organisations to unlock the full potential of their web performance.
In her role, Tammy champions the connection between site speed, user experience, and business success, working closely with customers to deepen their understanding of how people use with their websites.
Tammy's career journey also includes senior UX roles at Soasta and Radware, and over two decades of pioneering research involving EEG headsets, facial action coding, and advanced machine learning.
She is the author of “Time is Money: The Business Value of Web Performance” and a sought-after speaker, having shared her expertise at prominent events like Chrome Dev Summit, Smashing Conference, and Beyond Tellerand.
Tammy also co-chairs the annual performance.now() conference in Amsterdam and co-curates WPO Stats, a valuable resource of web performance case studies.
Find Tammy here:
LinkedIn: https://www.linkedin.com/in/tammyeverts/
Website: https://tammyeverts.wordpress.com/
Mastodon: https://webperf.social/@tammy
X: https://x.com/tameverts
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
In this episode of Brave UX, host Brendan Jarvis interviews designer, author, and educator Carla Diana, a leader in human-centered product design and technology. Carla is the D Designer-in-Residence and Head of Program at the Cranbrook Academy of Art and works part-time as the Design Advisor at Diligent Robotics.
Join Carla and Brendan as they explore the future of smart technologies, including Carla’s work on humanizing healthcare robots and her project "Mobility Town," which reimagines public transportation in Detroit. Carla also discusses the challenges of designing relatable robots, societal misconceptions about AI, and the ethical implications of technology. The conversation delves into the roles of designers in shaping how people interact with technology innovations like autonomous systems and social robots, urging a thoughtful consideration of technology’s impact on society.
Highlights include:
- 00:00 - Getting to Know Carla Diana
- 05:31 - The Importance of Critical Engagement
- 12:01 - Mobility Town: Reimagining Transportation in Detroit
- 18:01 - The Social Aspects of Public Transport
- 24:01 - The Narrative Around Robots
- 30:01 - Designing Relatable Robots
- 36:01 - Ethical Implications of Design
- 42:01 - The Role of AI in Robotics
- 48:01 - Autonomous Vehicles and Society's Responsibility
- 55:01 - Reflections on Design Education and Technology
Who is Carla Diana
Carla Diana is a highly influential designer, author, and educator known for her work at the intersection of technology and human-centered product design. She is the founder and designer-in-residence of the Interaction Design Programme at Cranbrook Academy of Art, where she leads an innovative exploration into smart objects, immersive environments, and intelligent systems. Carla also serves as a design advisor at Diligent Robotics, shaping healthcare robots to assist workers better.
Her extensive experience includes roles at Smart Design and Frog Design, where she worked on diverse products, from robots to connected home appliances. Carla authored "Leo, The Maker Prince," the first children’s book about 3D printing, and "My Robot Gets Me," which focused on intuitive design for intelligent technologies. She’s a frequent speaker at prominent events like TEDx SXSW, and her writing has been featured in Fast Company, The New York Times, and Popular Science.
Find Carla Diana Here
- Carla Diana on LinkedIn
- Cranbrook Academy of Art Website
- Diligent Robotics Website
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
In this episode of Brave UX, Brendan welcomes Kelly Goto, CEO and Founder of gotoresearch and gotomedia. Kelly is a trailblazer in web and UX design with nearly 25 years of experience. She shares her inspiring journey as a fourth-generation Japanese American and discusses her work with major brands like Netflix and Samsung. They delve into the importance of emotional connection in product design, the impact of technology on attention spans, and the evolving methodologies in research, especially in light of generative AI. Kelly also reflects on cultural lessons and the significance of continuous learning in design. Don't miss this insightful conversation packed with valuable perspectives on UX and the intersection of culture and innovation!
Highlights include:
- 00:00 - Introduction
- 05:30 - Cultural Identity and Heritage
- 12:00 - Emotional Connection in Product Design
- 18:45 - Generational Technology Use in Design
- 25:15 - Insights from Japanese Culture
- 31:30 - The Role of Generative AI in Research
- 37:50 - Evolving Client Attitudes Towards Research
- 43:10 - Continuous Learning in Design
- 49:00 - Diverse Perspectives in UX
- 55:30 - Closing Thoughts and Engagement
Who is Kelly Goto
Kelly is passionate about helping organizations truly understand and empathize with their customers so they can deliver products and services that are genuinely meaningful. After over 20 years on the digital frontier, Kelly knows user experience (UX) better than most. As a design ethnographer, she focuses on uncovering how people integrate products and services into their daily lives — what those experiences mean to people and how to shape that meaning better.
Kelly heads up gotoresearch, the global leader in research-driven strategy and solutions for digital products and connected experiences. The gotoresearch team dives deep into the customer’s world, translating unspoken wants and needs into UX realities. This enables clients such as Samsung, Hyundai, Sony, Target, Verizon, and Pearson Education to relate with customers in new and innovative ways. Her book, Web Redesign 2.0: Workflow That Works, is an industry classic translated into 22 languages.
Find Kelly Goto Here
- Kelly Goto on LinkedIn
- Gotoresearch Website
- Gotomedia Website
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
In this episode of Brave UX, Brendan welcomes Lawton Pybus, Principal and Co-Founder of Drill Bit Labs. Join them as they dive into the evolving landscape of UX amidst recent tech layoffs. Lawton shares insights from his extensive research on UX job markets and discusses the importance of valuing UX in organizations. With a blend of personal anecdotes—including a ‘fun’ story about a venomous snake—this conversation highlights key trends, challenges, and the potential role of AI in UX. Listeners will find valuable advice for navigating their careers and fostering resilience in the UX field. Don’t miss this insightful and entertaining discussion!
Highlights include:
- 00:00 - Introduction
- 02:15 - Job Market Analysis
- 05:45 - Real-Time Tracking of UX Roles
- 10:30 - Lawton’s Personal Journey
- 15:00 - Impact of Recent Layoffs in UX
- 20:40 - The Demand for UX Skills
- 25:15 - The PAIR Framework and AI in UX
- 30:00 - Ethical AI Use in UX Research
- 35:10 - The Importance of Independent Thought
- 40:00 - Closing Thoughts
Who is Lawton Pybus
Lawton is a Principal and Co-founder of Drill Bit Labs. With a background in human factors, he has prior experience leading UX research teams at UserTesting, UserZoom, and MeasuringU and executing research on teams at Charles Schwab and Cabela's. He is the author of many insightful blog posts and regularly speaks at industry conferences like UXPA.
Find Lawton Here
- Lawton Pybus on LinkedIn
- Drill Bit Labs Website
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Brendan Jarvis hosts the Show, and you can find him here:
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The Space InBetween Website
Brendan Jarvis delivers an inspiring talk at Design Outlook 2024. He outlines how self-reflection, clarity, and courage can help designers navigate uncertainty and shape a meaningful future.
Highlights include:
- 02:07 - Observations on the current state of design and the rise of AI.
- 06:00 - Story 1: A dystopian AI scenario.
- 12:55 - Story 2: Lessons from Miyamoto Musashi.
- 20:57 - Story 3: A personal story of resilience and gratitude.
- 26:58 - Reflections on adversity and meaning.
======
Who is Brendan Jarvis?
Brendan Jarvis is the managing founder of The Space InBetween, New Zealand’s first world-class UX research and innovation lab. At The Space InBetween, Brendan helps enterprise leaders navigate complexity and achieve internal alignment through a human-centred approach to research and innovation.
Brendan is also the host of Brave UX, an internationally acclaimed podcast that dives deep into the minds of global leaders in UX research, design, and product management. With over 150 episodes and listeners in more than 50 countries, Brave UX has been described as “courageously insightful,” “thought-provoking,” and a must-listen for anyone passionate about improving user experiences.
In addition to his work with The Space InBetween and Brave UX, Brendan is a sought-after speaker and thought leader. His thought-provoking talks challenge designers and product leaders to reflect, adapt, and embrace the opportunities presented by change, including the rise of AI.
Brendan’s mission is to foster a deeper understanding of the human side of design and to inspire a future that is both innovative and impactful.
Find Brendan here:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
X: https://x.com/brendanjarvis
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Felix Lee shares how ADPList is democratising mentorship, the lessons he’s learned from failure and resilience, and why clarity beats cleverness in design.
Highlights include:
- 03:58 - What parallels can you draw between your athletic career and leading ADPList?
- 09:42 - What is the fear you most often contend with as a young founder?
- 13:57 - What is the broader vision for ADPList beyond design?
- 15:19 - Why is it important for ADPList to be seen as a community rather than just a platform?
- 32:28 - How do you know if you are solving the right problem at ADPList?
======
Who is Felix Lee?
Felix is the co-founder and CEO of ADPList, a global mentorship platform connecting expert designers, technologists, and professionals across more than 150 countries. With over 27,000 mentors, ADPList has made possible an incredible 100 million minutes of mentorship annually.
In just three years, Felix has raised $1.3 million in capital, built a community of 120,000 LinkedIn followers, and launched the world’s largest 24-hour design super-conference. Beyond design, ADPList has expanded to include product management and engineering, reflecting its mission as a human transformation company.
Felix’s journey hasn’t been without challenges. As a young founder, his resilience has been shaped by early entrepreneurial setbacks and a drive to democratise mentorship. Featured in Forbes’ 30 Under 30 Asia List and Tatler Asia’s Gen-T List, Felix continues to inspire a global community with his clear and ambitious leadership style.
Find Felix here:
LinkedIn: https://www.linkedin.com/in/felixleezd/
Website: https://adplist.org/
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
In the second part of their conversation on Brave UX, Brendan furthers his conversation with Tamara Adlin, President of Adlin Inc. Tamara shares her journey of overcoming challenges like sexism and ageism in the tech space, advocating for user-centered design amidst a disconnect with Web 3 teams. They discuss the misconceptions around venture capital and the need to balance data-driven decisions and intuitive design. Plus, Tamara offers valuable job-seeking advice through her involvement with the "Never Search Alone" initiative, emphasizing a user-centric approach. Tune in for insights on innovation, adaptability, and creating meaningful connections in today’s fast-paced tech landscape!
Highlights include:
- 00:00 - Introduction to Web 3 and Blockchain
- 03:15 - Tamara’s Reluctance to Engage with Web 3
- 08:00 - The 18-Month Confidence Knock
- 12:45 - Disconnect Between UX and Web 3 Mindsets
- 19:30 - Misconceptions About Funding and Success
- 24:00 - The Balance of Data and Intuition in Innovation
- 30:15 - Involvement with the "Never Search Alone" Initiative
- 35:50 - Crafting an Effective Elevator Pitch
Who is Tamara Adlin
Tamara Adlin is a seasoned UX consultant with over 25 years of experience helping companies create better products. A former UX leader at Amazon, Tamara has worked with top tech enterprises, specializing in startups and Web3 projects for the past 20 years. She co-authored The Persona Lifecycle books and developed the "Executive Alignment in Five Conversations" framework, which helps teams refocus on user needs and improve product outcomes. With expertise in product strategy, UX diagnostics, and leadership alignment, Tamara’s approach drives rapid improvements and long-term success for companies navigating disruptive technologies like blockchain and AI.
"I like to use the metaphor of a 'tornado' to describe the chaos that ensues when executive opinions change rapidly. One moment, you’re moving forward, and the next, everything is flipped upside down. It’s crucial to understand those stakeholder assumptions upfront rather than letting the storm dictate the direction of your project." Tamara Adlin
Find Tamara Here
- Tamara Adlin on LinkedIn
- Adlin Inc Website
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
In the first of a two-part episode of Brave UX, Brendan Jarvis interviews Tamara Adlin, President of Adlin Inc. Tamara Adlin is a thought leader and a seasoned UX consultant with over 25 years of experience helping companies create better products. Tamara reflects on her time at Amazon, lessons from leadership, and her pioneering work with personas. She highlights how executive misalignment can derail projects, emphasizing that personas alone can’t fix underlying communication issues. Tamara introduces her “Executive Alignment in Five Conversations” methodology, a framework designed to align teams and ensure project success. The conversation also touches on the importance of ongoing alignment and how well-crafted personas can be transformative when supported by clear, cohesive leadership.
Highlights include:
- 00:00 - Introduction and Background
- 05:30 - Tamara’s Journey into Animal Rescue
- 12:15 - The Persona Life Cycle Books
- 18:45 - Alignment Insights from Amazon
- 26:00 - The Importance of a Support System
- 32:30 - Diversity in Tech
- 40:15 - The Challenges of Executive Misalignment
- 46:00 - Executive Alignment in Five Conversations
- 55:30 - Case Study: Zillow
- 1:02:15 - Conclusion and Teaser for Part Two
Who is Tamara Adlin
Tamara Adlin is a seasoned UX consultant with over 25 years of experience helping companies create better products. A former UX leader at Amazon, Tamara has worked with top tech enterprises, specializing in startups and Web3 projects for the past 20 years. She co-authored The Persona Lifecycle books and developed the "Executive Alignment in Five Conversations" framework, which helps teams refocus on user needs and improve product outcomes. With expertise in product strategy, UX diagnostics, and leadership alignment, Tamara’s approach drives rapid improvements and long-term success for companies navigating disruptive technologies like blockchain and AI.
"I like to use the metaphor of a 'tornado' to describe the chaos that ensues when executive opinions change rapidly. One moment, you’re moving forward, and the next, everything is flipped upside down. It’s crucial to understand those stakeholder assumptions upfront rather than letting the storm dictate the direction of your project." Tamara Adlin
Find Tamara Here
- Tamara Adlin on LinkedIn
- Adlin Inc Website
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
In this episode of Brave UX, Brendan Jarvis sits down with Jen Briselli, Co-founder of Topology, to discuss how embracing uncertainty and complexity is essential in design. Jen shares her journey from physics and teaching to strategy consulting, drawing parallels between her love of extreme metal music and her approach to learning and exploration. They dive into the importance of systems thinking, navigating ambiguity, and how designers must embrace the unintended consequences of their work. Jen emphasizes the value of curiosity, self-reflection, and continuous learning as tools for thriving in an ever-evolving world.
Highlights include:
- 00:00 - Introduction to Jen Briselli and her love for extreme metal music
- 02:31 - Jen's career path and the need to pave your path in design
- 08:11 - Embracing uncertainty and developing a tolerance for ambiguity
- 15:21 - Navigating ambiguity and getting comfortable with uncertainty
- 21:46 - Design as a white-collar or blue-collar field
- 26:56 - Complexity and systems thinking in design
- 31:41 - Embracing uncertainty and chaos in design
- 37:11 - Reconnecting with complexity and the importance of learning
- 42:21 - The importance of teams and organizations learning together
- 46:56 - Learning as the meta superpower for individuals
Who is Jen Briselli
Jen Briselli is a multifaceted strategist, researcher, designer, and educator who thrives at the intersection of diverse disciplines. With a passion for risky play and transdisciplinary collaboration, Jen partners with brave individuals to co-create innovative services, experiences, and environments that empower people to live on their own terms. Driven by an insatiable curiosity, she uncovers hidden patterns across disparate domains and uses these insights to enable others. Inspired by the philosophy of R. Buckminster Fuller, Jen believes in unlocking individual potential to create a collective realization for all. She is dedicated to connecting ideas and people in meaningful ways.
"It's become my professional mission to provoke, construct, and sometimes subvert to codesign services, tools, and experiences that enable people to live well on their own terms." Jen Briselli
Find Jen Here
- Jen Briselli on LinkedIn
- Topology Website
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
In this special bonus episode of Brave UX, Nitzan Shaer speaks candidly about the future of UX research, why simulated audiences are a step beyond synthetic, and how UX professionals can leverage them effectively.
Highlights include:
- 15:12 - What’s the vision you’re building towards with WEVO?
- 22:56 - How would you define the difference between synthetic and simulated research?
- 25:44 - Could simulated research eventually surpass human research in accuracy?
- 34:50 - What does the near future hold for UX research with AI advancements?
- 58:00 - How can simulated audiences help accelerate innovation?
======
Who is Nitzan Shaer?
Nitzan is the CEO and co-founder of WEVO, a user research platform that leverages AI to deliver reliable insights to designers, marketers, and product managers—in a fraction of the time that traditional research requires.
Before co-founding WEVO, Nitzan was the co-founder and managing partner of High Start Group, an innovation consulting firm dedicated to helping companies create and launch breakthrough products.
He also led product management, partner relationships, and defined Skype’s strategy for mobile phones as head of the Mobile Phones and Product Group, where the challenges of working with customers across 150+ countries sparked his vision for WEVO.
Complementing his hands-on experience in building and scaling products, Nitzan holds an MBA from Harvard Business School and a Bachelor of Science in Engineering from Technion, Israel’s Institute of Technology.
An active contributor to the broader product and business community, Nitzan has shared his insights on stages such as The Product Podcast, Product-Led Summit New York, and at Harvard Business School.
Find Nitzan here:
LinkedIn: https://www.linkedin.com/in/nshaer/
Website: https://wevo.ai/
======
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Today, our special guest is Greg Nudelman, a Distinguished Designer at Sumo Logic. In this engaging episode of Brave UX, Brendan interviews Greg about the role of UX in the age of AI. They discuss the potential impact of AI on society, the need for designers to adapt and incorporate AI into their work, and the importance of focusing on customer needs and ethical considerations. They also touch on the challenges faced in design projects and the need for trust and clear goals. Overall, this podcast offers valuable insights on the evolving role of designers and the potential consequences of AI on democracy.
Highlights include:
- 00:00 - Introduction to Greg and UX forAI
- 01:45 - AI's Potential Impact on Society
- 05:32 - Perspective on the World Our Children Will Live In
- 07:15 - Critique of Education System and the Role of AI in the Classroom
- 10:32 - Shifting Role of Designers in the Age of AI
- 14:48 - Importance of Shifting Design Conversations
- 18:02 - Training AI Models for Positive Design Outcomes
- 20:42 - Challenges in Design Projects and the Role of Trust
- 24:15 - Designers as Contributors and the Importance of Humility
- 28:05 - AI's Impact on Democracy and the Role of Individuals
Who is Greg Nedelman
Greg Nudelman is a seasoned UX leader with 24 design patents, six featured mobile apps, and five design books in three languages. Known for generating hundreds of millions in design ROI, Greg specializes in crafting AI/ML-powered products that inspire a "When can I buy this?" reaction from customers. A Gartner Cool Vendor™, Greg’s expertise spans UX for AI, Lean Product Design, and DesignOps. He has delivered over 100 executive-level keynotes and workshops in 18 countries, guiding UX teams across biotech, finance, and IoT industries to create innovative digital solutions that surpass business goals and elevate user experiences.
Find Greg Here
- Greg Nudelman on LinkedIn
- Sumo Logic Website
- DesignCaffeine, Greg’s Website
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Today, our special guest is Abby Covert, Chief Sensemaker at the Sensemaker Club. Join Brendan as he interviews Abby, an information architect, author, and community leader in UX design. Abby shares insights into her work in UX design, the importance of customer feedback, and her journey as an author. They discuss topics such as misdiagnosis, neurodivergent experiences, the evolution of information architecture, ethical responsibility in tech, and effective communication through diagrams. Take advantage of this insightful and thought-provoking conversation.
Highlights include:
- 0:00 - Introduction and Abby's Accomplishments
- 3:17 - Abby's Experience of Buying a House
- 6:45 - Abby's Book "How to Make Sense of Any Mess"
- 13:01 - Friendship with Christina Wodtke
- 16:56 - Abby’s Work and Life OKRs
- 20:45 - Decision to Become a "Digital Recluse"
- 26:10 - Experience of Being Diagnosed with ADHD
- 37:56 - Abby's Journey in Information Architecture (IA)
- 44:28 - Challenges in Promoting Ethical Responsibility in UX Design
Who is Abby Covert
Abby Covert is an information architect, writer, and community organizer with two decades of experience helping people make sense of messes. In addition to being an active mentor to those new to sensemaking, she has also served the design community as President of the Information Architecture Institute, co-chair of the Information Architecture Summit, and Executive Producer of the I.D.E.A Conference.
Abby is a founding faculty member of the School of Visual Arts’ Products of Design graduate program. She also managed the team that helped Rosenfeld Media start the Design Operations Summit and Advancing Research Conference. Her most proud achievement is coming up with the idea for World Information Architecture Day, which brings accessibly priced education to thousands in their local communities annually.
Abby has written two books for her students. In 2014, she published How to Make Sense of Any Mess, a book to teach IA to everybody. In 2022, she released her much-anticipated follow-up, Stuck? Diagrams Help. She currently spends her time making things that help you make the unclear clear, many of which she makes available for free on her website, abbycovert.com or at accessible price points in her popular Etsy shop, AbbytheIA.
Find Abby Here
- Abby Covert on LinkedIn
- Sensemaker Club on LinkedIn
- Sensemaker Club Website
- Abby Covert’s Book How to Make Sense of Any Mess
Subscribe to Brave UX
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Today, our special guest is Whitney Hess, Founder and Executive Coach of Vicarious Partners Inc. We discuss the power of bravery, vulnerability, and personal growth. Discover how to overcome fear, cultivate self-awareness, and embrace failure as a stepping stone toward success. With practical tips and inspiring stories, this podcast is a must-listen for anyone looking to live a more courageous and purposeful life.
Highlights include:
- 0:00-4:25 - Whitney discusses her perspective on failure
- 04:26-8:17 - Whitney shares her backstory, including living on a sailboat
- 08:18-14:03 - The importance of being present and fully engaged with clients
- 14:04-19:48 - A closer look at the power dynamics in coaching relationships
- 19:49-24:12 - Whitney shares a personal anecdote
- 24:13-29:45 - More on coaching, UX, and the challenges facing the field
- 29:46-33:58 - Whitney’s perspective on the risks of pursuing the management track
- 33:59-38:20 - Coaching dynamics and the importance of an opt-in relationship
- 43:03-46:26 - Brendan and Whitney highlight the importance of self-reflection
Who is Whitney Hess
Whitney Hess is a coach, writer, and designer on a mission to put humanity back into business. She believes empathy builds empires, and she helps progressive, creative leaders design their careers and accelerate their missions. Her techniques help people gain self-awareness, identify blind spots, navigate obstacles, and bring their whole selves to their work.
Whitney has been a user experience (UX) consultant for over a decade, hired to make technology easier and more pleasurable. She has been recognized for her work with the United States Holocaust Memorial Museum, the Martin Luther King Jr. Center for Nonviolent Social Change, Foundation Center, Seamless, Boxee, and WNYC. She is named as a co-inventor on a U.S. patent with American Express.
Whitney is a two-time Carnegie Mellon University graduate with a Master’s in Human-Computer Interaction and a Bachelor’s in Professional Writing and HCI. She is a Certified Integral Coach through New Ventures West and a Professional Certified Coach (PCC) with the International Coaching Federation. She writes on her blog Pleasure & Pain, co-hosts the podcast Designing Yourself, and speaks at conferences and corporations worldwide.
Find Whitney Here:
- Whitney Hess on LinkedIn
- Whitney Hess Website
- Whitney Hess Blog
- Vicarious Partners Inc. on LinkedIn
- Whitney Hess Email
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Brendan Jarvis hosts the Show, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Today, our special guest is Doreen Lorenzo, Assistant Dean at the University of Texas School of Design and Creative Technology. Doreen discusses the challenges and opportunities in the design industry and shares her insights as a design leader while emphasizing the importance of training and skill development. They also explore her journey from Frog Design to the University of Texas and her passion for education and diversity in design.
Highlights include:
- 03:15 - Introduction and Doreen's background
- 10:52 - Doreen’s decision to pursue a career in design
- 15:50 - Challenges of managing a large design firm
- 24:59 - Benefits of promoting diversity in the design industry
- 26:39 - Importance of confidence in design
- 31:29 - Doreen's Journey from Frog to the University of Texas
- 44:04 - Doreen’s leadership philosophy and balancing profitability with risk-taking
Who is Doreen Lorenzo
Doreen Lorenzo is a successful leader of global creative firms who advises and consults with companies from Fortune 100 to startups on design and innovation issues. The former president of the global design firms Frog and Quirky, she is now the Assistant Dean in the School of Design and Creative Technology at the University of Texas, a co-founder of the mobile video insights firm Vidlet, a board member and advisor of several startups, and a columnist for Fast Company Co.Design.
A recognized thought leader on business and design issues, she speaks publicly about her signature leadership style and the power of empathy to drive business results. Most recently, Texas Monthly named Doreen one of the 15 innovators reshaping Texas, a testament to her innovative leadership approach.
Doreen is an ardent believer in the advantages of “soft skills” like empathy and humor in business. She speaks at industry conferences, at private events, and to the media about her experience using these often overlooked skills to understand and motivate creative people. A driven and successful woman in a male-dominated industry, Doreen also speaks about women in leadership and coaches aspiring women leaders to help them find their own paths to success.
Find Doreen Here
- Doreen Lorenzo on LinkedIn
- University of Texas School of Design and Creative Technology Website
- Quirky Website
- Doreen’s personal Website
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The Show is hosted by Brendan Jarvis, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Today, our special guest is Nick Fine, PhD, Principal UX Research Consultant and Strategist at Adaptavist. Nick touches on several topics, including dealing with ADHD, why user-centric design has lost its way, and the impact of economic cycles and AI on the industry. Nick also talks about the need for UX researchers to focus on insight rather than ‘depth’, stating that the goal is to “get the gold and get out.” And that’s just the start!
Highlights include:
- 00:00 - Guest introduction
- 02:31 - Discussion on ADHD and "Chorus of Bastards"
- 09:15 - Nick's background in hacking and hyperfocus
- 17:56 - Frustration with the current state of UX
- 23:50 - Future of UX and AI agents
- 30:31 - Making yourself indispensable in UX
- 35:16 - Over-intellectualization of UX research
- 39:31 - The role of managers and leaders in UX
- 44:11 - Conclusion and key takeaways
Who is Nick Fine, PhD
Nick is a user experience researcher and designer with 20 years of experience in digital and over 12 years of experience as a practitioner. He holds a PhD and MSc in Human-Computer Interaction (HCI) and a BSc in Psychology. He successfully defended his PhD thesis in 2009, entitled “Personalizing Interaction Using User Interface Skins,” where he established a novel means for determining personality type from keyboard and mouse usage and discovered relationships between design elements (color, shape, meaning) and personality type.
By combining academic research skills and HCI knowledge with commercial UX experience, Nick has successfully delivered a number of complex and mission-critical projects, including air traffic control, financial systems, and pharmaceutical R&D. He has led UX on projects for a number of brands, including Coca-Cola, SAB Miller, Jaguar Land Rover, Bentley, EY, Novartis, GlaxoSmithKline, BT, Virgin Media, Camelot, and both the Home and Cabinet Office.
Find Nick Here:
- Nick Fine, PhD on LinkedIn
- Adaptavist Website
- Proskin.org Website
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- Apple Podcast
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Follow us on our other social channels for more great Brave UX content!
The Show is hosted by Brendan Jarvis, and you can find him here:
- Brendan Jarvis on LinkedIn
- The Space InBetween Website
Q Walker draws a line between circus and UX, shares their experience of being cyber stalked, and unpacks the IA intricacies of emojis.
Highlights include:
- What can designers learn from circus performers?
- Why did you start researching the information architecture of emojis?
- Are changes to emojis a form of benevolent censorship?
- What makes the presentation of the gun emoji interesting?
- How has embracing your queerness helped you reclaim your bravery?
======
Who is Q Walker?
Since late 2023, Q has been the General Manager of The Circus Hub, the centre for circus arts in Wellington, the capital city of New Zealand.
Before joining The Circus Hub, Q was an Experience Lead at PaperKite , where they plied their trade of UX strategy and UX research to helping brands like the All Blacks, Volkswagen, The New Zealand Ministry of Health, and Hell Pizza, to better serve their customers.
Q’s career in design started in the United States at Fidelity Investments in 2012, where they worked as a Communications Design Manager and - among other things - used UX and graphic design skills to create data visualisations, interactive reports and web app interfaces.
It was during their time at Fidelity that Q both started and completed a Master of Science in Human Factors in Information Design at Bentley University.
They have also shared their expertise and experiences with audiences at UX New Zealand (more than once) and UXPA’s Boston conference.
======
Find Q here:
LinkedIn: https://www.linkedin.com/in/q-walker/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Greg Petroff discusses the practicalities of executive design leadership, why he believes in ‘make to think’, and the ins-and-outs of working with product and engineering.
Highlights include:
- How much advocacy for design is too much?
- Why do you prefer project-based teams over product-based teams?
- How do you align the engineering, product and design organisations?
- How have your recent experiences in the labour market changed you?
- What does effective compromise look like in enterprise software design?
======
Who is Greg Petroff?
A 25 year veteran of the design field, for the past 10 years Greg has led significant design organisations at some of the world’s largest and most recognisable companies.
Until recently, he was the vice president and chief design officer of Cisco Secure, where he led the design innovation and transformation of one of the world’s largest cybersecurity solutions providers.
His highlight reel also includes being the chief experience officer at GE Digital, managing director of Google Cloud, vice president and global head of design at ServiceNow, and senior vice president of design at Compass.
One of the early members of our emerging field, Greg is a founding board member of the Interaction Design Association, where he also contributed as the treasurer and as an early conference chair.
A generous contributor to the field, Greg has shared his insights on stages across the world, including at TedX, the Interaction conference, UX Australia, Enterprise UX, and on the most-excellent Finding Our Way podcast.
======
Find Greg here:
LinkedIn: https://www.linkedin.com/in/q-walker/
X: https://twitter.com/gpetroff
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Ari Zelmanow shares insight into his life as a police detective, how he transformed into a PhD and then UX researcher, and how researchers can become strategic partners.
Highlights include:
- What insight did your time as a detective give you into your fellow humans?
- How do you communicate the value of research to the business?
- What is the most impactful way to present research findings?
- Why is it important to associate a level of certainty with research findings?
- What is the most important thing for researchers to focus on right now?
======
Who is Ari Zelmanow?
Ari is he Head of UX Research at Twilio, where he leads the ‘small but mighty’ research and research ops teams for the industry-leading platform that efficiently powers customer engagement, marketing and innovation.
He is also the Managing Director of Customer Forensics, where he helps companies to capture and keep more customers - informed by his time in the research field, and former life as a metropolitan police detective.
Ari has also held a number of senior research roles, including as vice president of analytics, research and insight at Gtmhub, As a UX research manager at Indeed, a director of analytics, research, and insights at Panasonic, and as a UX and Market Research Lead at Twitter.
Complementing Ari’s decade of experience as a police detective and years in the field as an applied researcher and research manager, he holds a Bachelor of Arts in Liberal Studies, a Master of Science in Criminal Justice, and a PhD in Cognitive Psychology.
======
Find Ari here:
LinkedIn: https://www.linkedin.com/in/zelmanow/
Personal website: https://arizelmanow.com/
Customer Forensics: http://customerforensics.com/
Blog: https://zelmanow.medium.com/
X: https://twitter.com/arizelmanow
The Influential Researcher course:
https://maven.com/interrogate/the-influential-researcher
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Vidya Dinamani shares important strategies for building belief, healthy product cultures, and positive cross-functional relationships.
Highlights include:
- How have you increased your chances of your initiatives being supported?
- How do you determine what is needed for a product org to improve?
- What do you do when a leader is preventing the product org’s success?
- How do the best leaders manage the demands on their team’s time?
- What advice do you have for teams being crushed by their backlog?
======
Who is Vidya Dinamani?
Vidya is the co-founder of Product Rebels, a company that has provided world-class and hands-on product management coaching, by tenured product management executives, to over 1,200 product leaders and founders.
She is also a founding partner of Ad Astra Ventures, a specialist early-stage venture investment firm and accelerator that helps female founders to get funded.
Before founding Product Rebels, Vidya was the VP of Innovation and Design at Mitchell International, where she established and grew a team that was focused on new growth products and the development of an innovation framework, metrics and process.
Vidya also spent a little over a decade at Intuit, where her last role was as the Director of Product & Customer Experience Development for TurboTax.
She holds 9 US software patents. Is a member of both GroupSolver’s and Sash Group’s board of directors. A limited partner of the Neythri Futures Fund. A mentor for Techstars and GrowthMentor. And the founder and lead organiser of Product Tank San Diego.
======
Find Vidya here:
LinkedIn: https://www.linkedin.com/in/vdinamani/
Website: https://vidyadinamani.mystrikingly.com/
X: https://twitter.com/vdinamani
Product Rebels: https://productrebels.com/
Ad Astra Ventures: http://www.adastra.ventures/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Suj Premachandran shares how Digital Influx brings UX to children, how they integrate Eastern educational philosophy, and the challenge of changing archaic education systems.
Highlights include:
- How are you helping children to become creative thinkers and designers?
- Are some of Digital Influx’s practices too ‘foreign’ for UK educators?
- How are you bringing design to people of colour through Digital Influx?
- What inspiration have you taken from non-Western education systems?
- Why do students create projects related to UN Sustainable Development Goals?
======
Who is Suj Premachandran?
Suj is the CEO of Digital Influx, an international, industry-led, and interactive EdTech platform that helps children, teens and adults to develop UX design skills and to think differently about problems, large and small.
Suj is also the Vice President of the recently established Digital Influx Foundation; a US based non-profit that aims to make design education accessible to all children, regardless of their socio-economic background.
Before founding Digital Influx, Suj worked in design recruitment as a senior talent partner for Revolut, one of the world’s first global super apps. And also as a creative talent consultant for product and UX people at Salt in London.
Suj is an advocate for design & UX education at Tech London Advocates, a network of more than 15,000 tech leaders, entrepreneurs and experts across the globe. He is also a member of the Design Leadership Forum.
======
Find Suj here:
Website: https://digitalinflux.com/
LinkedIn: https://www.linkedin.com/in/suj-premachandran-b630b444/
X: https://twitter.com/CEOinflux
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Andy Vitale shares his experiences as an executive design leader, how he’s successfully scaled several design orgs, and why a career in pro wrestling wasn’t for him.
Highlights include:
- Why do you create a five year plan for the design orgs you lead?
- How has Grey’s Anatomy informed the design of your design organisations?
- Why go to the trouble of helping someone who’s struggling in an interview?
- How do you navigate the expectations of being the most senior design leader?
- How do you feel you’ve enabled people on your team to speak to you as an equal?
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Who is Andy Vitale?
Andy is the Chief Design Officer of Constant Contact, an automation platform that helps small businesses to simplify and amplify their digital marketing. In this crucial role, Andy is responsible for providing executive leadership for the design organisation.
A master when it comes to scaling design teams, while at Rocket Companies Andy grew the design team into a multidisciplinary organisation with over 170 people working across design, research and brand.
Aside from his busy day job, Andy is also helping to shape the thinking of future user experience professionals, through his work as an adjunct professor for Kent State University’s Masters of Science in User Experience Design programme.
Andy is the co-host of the Surfacing Podcast where, alongside Lisa Welchman, he engages designers, technologists, and business leaders in inspiring conversations.
He is a member of the Fast Company Executive Board, an Adobe Education Leader, and - believe it or not - he still finds time to mentor designers on ADPList.
======
Find Andy here:
LinkedIn: https://www.linkedin.com/in/andyvitale/
Website: https://www.andyvitale.com/
Medium: https://medium.com/@andyvitale
X: https://twitter.com/andyvitale
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Ben Sauer shares why designers need to be better presenters, how to keep stakeholders awake and engaged, and what to do when disaster inevitably strikes.
Highlights include:
- Is how design is presented more important than the design itself?
- How do you help stakeholders to relate more powerfully to design work?
- What is the Goldilocks Zone and how can designer’s find it quickly?
- Why can it be useful to show stakeholders design work bit-by-bit?
- How do you deal with difficult people when presenting design work?
======
Who is Ben Sauer?
Ben is an independent product and design strategist, coach, and trainer, helping companies to craft the vision for their products, and to inspire better internal processes and practices.
Drawing on over 20 years of experience, he has written and spoken about strategic storytelling, voice UI design, and how slowing down can help organisations to speed up. And his insights have been put to use at organisations such as NASA, Amazon and the BBC.
Ben’s most recent mission is helping designers to become more influential by becoming more confident communicators of their work. That’s why he’s recently published a book called “Death by Screens”, a practical how-to guide for presenting high stakes design work.
Before becoming an independent consultant, Ben worked at Babylon Health, where he was first a Director of Design and then a Director of Product. There, he led a large team of over 100 designers, clinicians, data scientists and engineers.
He has also been a Senior UX Designer at Clearleft, the world-renowned and perhaps first UX design consultancy in the United Kingdom.
======
Find Ben here:
LinkedIn: https://www.linkedin.com/in/bensauer/
Website: https://bensauer.net/
X: https://twitter.com/bensauer
Death By Screens: How to Present High-Stakes Digital Design Work and Live to Tell the Tale -
https://bensauer.net/deathbyscreens/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Aylin Uysal shares her story of leading enterprise design, the reality of being an exec and a parent, and how patience and perseverance have served her well.
Highlights include:
- Why is it important to have a good grasp of the details as a senior design leader?
- How do you know when you haven’t got the work-parent balance quite right?
- What changed at Oracle to enable the culture to significantly support design?
- How do you work across Oracle to ensure that users’ experience great design?
- Why can’t business apps be as simple and delightful as consumer apps?
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Who is Aylin Uysal?
Currently the VP of User Experience for Cloud Applications at Oracle, Aylin is at the forefront of design at one of the tech industry's most established companies, helping its customers to see data in new ways, discover insights and unlock endless possibilities.
During over two decades at Oracle Aylin has held several senior leadership roles, serving previously as a Senior Director of User Experience, a Director of Applications User Experience, and as a Senior Manager of HCM User Experience.
Before her long-standing tenure at Oracle, Aylin was a valued member of the design team at SAP, where she was a lead designer. She also made her mark as a senior designer at Silicon Graphics, a legendary Silicon Valley icon.
Originally from Turkey, Aylin graduated from Middle East Technical University with a Bachelor's in Industrial Design. She further honed her craft, obtaining a Master of Fine Arts from San Francisco's Academy of Art University.
Aylin's influence is not just corporate; she's been celebrated as one of the top thirty influential Turkish-American women by Turk of Amerika, she is a board member of the TUSIAD Silicon Valley Network, and is credited on 8 US patents.
======
Find Aylin here:
LinkedIn: https://www.linkedin.com/in/aylinuysal/
X: https://twitter.com/aylinuysal
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
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- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Monal Chokshi shares the lessons learned from growing three UX research orgs, what makes research impact a reality, and reflects on the next step in her career.
Highlights include:
- What do you wish you knew about management before becoming a manager?
- What do researchers leaders need to do to increase their impact and influence?
- Did you become a manager to have more influence on product decisions?
- What do you look for in a company when deciding whether to apply for a job?
- What is the right way to socialise and influence partners with insights?
======
Who is Monal Chokshi?
Until recently, Monal was a Senior Director and Head of Research & Insights at Dropbox, the company behind the cloud-based file storage and synchronisation service that helps over 700 million people, in over 180 countries, keep life organised.
At Dropbox, Monal led an organisation with researchers embedded in teams working across the company’s diverse range of products. As well as a centralised research team that contributed to Dropbox’s strategic direction through foundational research.
Before joining Dropbox, Monal was the Head of UX Research at Lyft. It was here that her visionary leadership enabled the discipline to grow from just her, to over 30 researchers, design strategists, and research operations specialists, working across all of the company’s products and services.
A generous contributor to the community, Monal has shared her insights at popular events, such as at UX Live’s UXR Conference, and on podcasts like the UX STRAT Podcast, Noam Segal’s UXR Conversations, and UserZoom’s UX Peditious.
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Find Monal here:
LinkedIn: https://www.linkedin.com/in/monal/
X: https://twitter.com/MonalChokshi
How to Succeed as a UXR Manager:
https://youtu.be/JhjCOljQDHA
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Jakob Nielsen addresses some of the criticism he’s faced, calls on UXers to urgently adopt AI, and shares why he believes the commoditisation of UX is a good thing.
Highlights include:
- Are you surprised by how much you’ve offended some people?
- Why do UXers need a greater sense of urgency about adopting AI?
- Were the hiring practices at your previous company elitist?
- What is the state of UX today and where is the growth potential?
- Will AI impede our ability to develop our professional judgement?
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Who is Jakob Nielsen, PhD?
Jakob is the founder of UX Tigers, the website and associated substack he uses to bring his 41 years of UX knowledge and experience to the world, in what he has described as a plainspoken, hard-hitting and not bowing to orthodoxy kind-of-way.
Before founding UX Tigers, Jakob was the co-founder and principal - for 25 years - of a rather well known UX consultancy, the Nielsen Norman Group.
His other notable roles include being a distinguished engineer at Sun Microsystems, and a member of the research staff at Bell Communications Research - one of the world’s top three HCI labs in the 1990s.
Jakob is known for many other things, among which are being the founder of the discount usability movement, the foundational 10 usability heuristics for user interface design, and the eponymously named Jakob’s Law of Internet User Experience.
He is the holder of no less than 79 United States patents and the author of 8 books, including the best-selling “Designing Web Usability: The Practice of Simplicity”, “Usability Engineering”, and the pioneering “Hypertext and Hypermedia”.
In 2013, Jakob received the Lifetime Achievement Award for HCI Practice from ACM SIGCHI and in 2024 he was named a “Titan of Human Factors” by the Human Factors and Ergonomics Society.
======
Find Jakob here:
LinkedIn: https://www.linkedin.com/in/jakobnielsenphd/
Website: https://www.uxtigers.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Justin Dauer shares how he conquered his ego to become a better designer, why he’s left executive design leadership, and how unfulfilled designers make bad products.
Highlights include:
- Has digital visual design become a little bit boring?
- Why is humility the most important trait for a designer?
- What made you realise you were done with in-house design leadership?
- Why is it unacceptable for design leaders to ‘coast’ in their careers?
- How have you’ve been able to reach a high level of professional fulfilment?
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Who is Justin Dauer?
Justin is the Founder of Anomali by Design, a consultancy specialising in design strategy, product design, and engagement. Through Anomali, Justin helps organisations to develop their design leaders, so that they in turn foster healthier processes, methods, and cultures.
Before founding Anomali, Justin was the Vice President of Human-Centred Design and Development at bswift, a tech company owned by CVS Health, that transforms the way millions of employees perceive and engage with their benefits.
Justin also spent a number of years as Design Director of Nansen, a Swedish-American design firm. In this role, he established the Chicago office and managed a multi-disciplinary team of designers, front-end developers, and UX architects.
He is the author of two celebrated books on design. His first, the beautifully illustrated “Cultivating a Creative Culture” was published in 2017, with a second-edition released in 2020. His latest book, “In Fulfillment: The Designer’s Journey” was released is early 2022.
======
Find Justin here:
LinkedIn: https://www.linkedin.com/in/pseudoroom/
Website: https://anomalibydesign.com/
X: https://twitter.com/pseudoroom
Books:
In Fulfillment: The Designer’s Journey -
https://www.in-fulfillment.com/
Createive Culture: Human-Centered Interaction Design & Inspiration -
https://www.the-culturebook.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Rob Hamblen shares his insights on effective sprint facilitation, why he asks clients if they’re designing for today or tomorrow, and why design sprints have a PR problem.
Highlights include:
- What do you do when senior leaders aren’t willing to be wrong?
- What types of business challenges are most suited to a design sprint?
- What have you learned from facilitating sprints with tricky team dynamics?
- Does dot voting to enable effective group decisions to be made?
- Does it matter if design sprints are performative if alignment is the result?
======
Who is Rob Hamblen?
Rob is the Founder of Be the Leap, a company specialising in the combination of rapid innovation frameworks, like the Design Sprint and Design Thinking, with leadership accelerators. Why? To help product teams launch more successful products!
With over three decades of experience working in and leading teams that make digital products, Rob has worked with clients like AMEX, Adidas, HSBC Bank, McKinsey and ‘that company formerly known as Twitter’.
Before founding Be the Leap, Rob served as a Product Design Director at AJ&Smart in Berlin. In this role, he honed his facilitation expertise, leading the B2B sprint team and overseeing both the client experience and the development of the product offering.
Prior to that, Rob spent some time in sunny Dubai as the Creative Director of UX for IBM iX, where he helped to establish IBM Studios and managed a cross-functional team that supported clients as they sought to transform their businesses.
======
Find Rob here:
LinkedIn: https://www.linkedin.com/in/robhamblen/
Instagram: https://www.instagram.com/betheleap/
Website: https://www.betheleap.com/
X: https://twitter.com/bamberlingling
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Adam Perlis shares why it’s important to always treat interns well, how he’s trying to solve bad recruitment practices, and some practical advice for navigating the job market.
Highlights include:
- How did an intern play a pivotal role in your career?
- What do the most successful design portfolios demonstrate?
- Why are you deeply surprised that you’ve become a design recruiter?
- How do you assess a candidate before deciding to present them to a client?
- Where and how should designers go the extra mile when applying for jobs?
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Who is Adam Perlis?
Adam is the CEO and founder of Academy, a flexible staffing and recruitment agency that helps companies like Under Armour, NBC Universal and Wish.com, to scale their UX orgs and UXers to further their careers.
Before founding Academy, Adam spent a decade working in various design roles in New York, including as a Head of UX for AKQA, Head of Design for B-Reel and notably, Head of Design for TIME magazine, where he led the team responsible for TIME.com, FORTUNE.com and MONEY.com.
Adam has also been a Creative Director at AT&T, guiding the design of AT&T AdWorks and AT&T AdWorks Lab, and at Dish Network, where he was a manager of Interactive Television.
A dedicated contributor to the field, Adam has spoken at events around the world, such as SXSW, Web Summit and Tech Open Air. He is also the host of “How We Scaled It”, a podcast that explores the journey of growing a successful design practice from 0-100.
======
Find Adam here:
LinkedIn: https://www.linkedin.com/in/adamperlis/
Website: https://adamperlis.com/
X: https://twitter.com/AdamPerlis
Academy - UX Staffing & Recruiting Agency:
Website: https://www.academyux.com/
Blog: https://blog.academyux.com/
LinkedIn: https://www.linkedin.com/company/academyux/
YouTube: https://www.youtube.com/channel/UC8wVKD8NG7uhrcPSuylrPnQ
X: https://twitter.com/academyuxdesign
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Ash Ivory shares what they’ve learned from burning out as a product leader, why gender and orientation can’t be left at home, and why inclusive design matters.
Highlights include:
- Why is it important not to seperate personal from professional values?
- What work experiences made you feel you had to keep your identity at home?
- Why is it important to get comfortable with saying ‘no’ in a product role?
- How can not celebrating wins negatively impact a product team?
- Do people need to take self-responsibility for avoiding burnout?
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Who is Ash Ivory?
Ash is the newly minted Chief Product Officer at Ivory Common, after recently wrapping up their role as Head of Product at Askable, a global participant recruitment and research platform that empowers organisations to make better product decisions.
In their role as Head of Product, Ash led the product vision as well as the people responsible for delivering on that vision, including product managers, designers, engineers, and researchers.
Before joining Askable, Ash was the Head of Product at Outfit, an automation platform for large-scale brand management and production, and which was recently acquired by Smartsheet for an undisclosed sum.
When Ash is not enabling great product to be built, they can be found coaching others in the office in the art of brewing great coffee, or riding their motorcycle in an act of active meditation.
======
Find Ash here:
LinkedIn: https://www.linkedin.com/in/ashivory/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Rakesh Patwari shares what’s made him a better manager, why a career in acting wasn’t for him, and how designers can give better portfolio presentations.
Highlights include:
- Is Information Architecture still relevant in today’s practice of UX?
- What has and hasn’t worked well for you when facilitating 1-on-1’s?
- How do you engage with your team on the topic of work-related stress?
- How do the dynamics of product and engineering change how you lead design?
- What’s the biggest mistake you see designers making in portfolio presentations?
======
Who is Rakesh Patwari?
Rakesh is a Director of Product Design and Research at Cisco, a NASDAQ listed company that was founded in 1984 by a small group of Stanford computer scientists, and that helped to create the IP networking technologies that power today’s Internet.
Before joining Cisco, Rakesh was a Product Design Manager at Meta, where he supported the design organisation working on privacy infrastructure.
Rakesh has also been a Director of Product Design at Salesforce, where he led the design team working on the experience platform. Prior to that at Salesforce, Rakesh served as a Product Design Lead, focusing on B2B commerce products.
A dedicated member of the design community, for the past five and half years Rakesh has been a UX Instructor at UC Berkley Extension, designing curriculum and delivering lectures on information architecture.
He is also a member of the Design Leadership Forum, an advisor at Berkley SkyDeck, where he provides guidance to startups, and a speaker, mentor and coach for Startup Weekend.
======
Find Rakesh here:
LinkedIn: https://www.linkedin.com/in/rakeshpatwari/
Website: https://rakeshpatwari.design/
X: https://twitter.com/rakeshpatwari
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Janna Kimel shares her remarkable story of meeting Stephen Hawking, how she's growing grassroots accessibility, and how to better navigate today’s job market.
Highlights include:
- How did you come to meet Stephen Hawking?
- What approaches to increasing inclusive design have worked for you?
- Do people without accessibility needs care about accessibility?
- Why should people bring some of their personal life into job interviews?
- How can people paint a flattering self-portrait of their work in a job interview?
======
Who is Janna Kimel?
Janna is the founder and principal of Third Brain Studio, the consulting practice through which she mentors current and aspiring UX researchers, and helps organisations to plan and execute UX research and inclusive design.
Alongside her consulting, Janna is also the founder and principal researcher at the Chronic Pain Project; a personal initiative that she hopes will bring visibility to the experience of people living with chronic pain, like her.
Until recently, Janna was a senior manager of UX research at Hinge Health, where she built the UX research practice from the ground up. She has also led design research at Dexcom, overseeing the company’s software, hardware, and overall experience projects.
Winding the clock back a little further, Janna worked in digital health design and research at Intel, conducting a range of research studies that helped seniors stay in their homes for as long as possible, and it’s during this time that she crossed paths with Stephen Hawking.
======
Find Janna here:
LinkedIn: https://www.linkedin.com/in/jannakimel/
Website: https://www.jannackimel.com/
Chronic Pain Project: http://www.chronicpainproject.com/
Resource Bank for Job Seekers: http://tinyurl.com/4m89trcx
======
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Alen Faljic shares the gap he observed between design and business while at IDEO, what he’s doing to address it, and how quantitative data can lead to greater empathy.
Highlights include:
- What does a business confident designer look like?
- Where does the disconnect between design and business come from?
- What do designers who have the most business impact do differently?
- What is the difference between being strategic and understanding strategy?
- How do designers and business people view the value of design differently?
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Who is Alen Faljic?
Alen is the Founder and CEO of d.MBA, a company he started in 2017 to help designers become business confident, which is part of d.MBA’s mission - to show that companies can be run more thoughtfully and also be financially successful.
d.MBA seems to be making progress in that mission, with a 97% completion rate and a 9+ out of 10 student rating. That’s been achieved from over 600 designers, hailing from more than 60 countries, and who work at companies like Apple, Frog, Google, Logitech and Amazon.
Before founding d.MBA, Alen was a Business Designer at IDEO in Munich, Germany, where he practiced human-centred design, while working on digital experiences, services, physical products, and new ventures for Fortune 500 companies.
Alen is a generous contributor to the field, sharing his insights freely through d.MBA’s podcast and other online resources. He has also been a guest on the Disco, Design MBA, and Bonanza podcasts, as well contributing his thoughts to UX Collective on Medium.
======
Find Alen here:
LinkedIn: https://www.linkedin.com/in/alenfa/
Twitter: https://twitter.com/alenfaljic
Website: https://d.mba/
Prototyping with numbers:
https://d.mba/webinars/prototyping-with-numbers
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
This is a special archived episode of Brave UX.
Christina Wodtke reminds us to stop carrying the weight of the world, to start giving others the benefit of the doubt, and to make the most of the gift that is feedback.
Highlights include:
- What did you learn about collaboration from swing dancing?
- Why do we need to give other people the benefit of the doubt?
- What was it like being an executive in big tech?
- Where can people start to develop more confidence?
- What is important to remember when giving feedback?
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Who is Christina Wodtke?
Christina is one of the most impactful, established, and original thought leaders in Silicon Valley. There won’t be many of you listening who haven’t at least heard of her groundbreaking and bestselling book on OKRs, Radical Focus - now in its second edition!
A self-described “curious human” with a serious big-tech resume, her work in design and product has included redesigns and IPOs at companies such as LinkedIn, MySpace, Zynga, and Yahoo!
But those big names only scratch the surface of Christina’s professional story. She has co-founded a tech startup, co-founded the Information Architecture Institute, founded and was the original publisher of Boxes and Arrows, and is the founder Women Talk Design.
Christina is currently preparing the next generation of product and game designers, as a full-time lecturer at Stanford University. Previously, Christina was an Associate Professor at California College of the Arts, where she taught creative entrepreneurship.
======
Find Christina here:
LinkedIn: https://www.linkedin.com/in/christinawodtke/
Twitter: https://twitter.com/cwodtke
Website: https://cwodtke.com/
Blog: https://eleganthack.com/
Christina’s books:
Radical Focus (Second Edition) - Achieving Your Most Important Goals with Objectives and Key Results:
https://amzn.to/3Sc82o4
Information Architecture - Blueprints for the Web:
https://amzn.to/3UknzUL
Pencil Me In - The Business Drawing Book for People Who Can’t Draw:
https://amzn.to/2WOBNP7
The Team That Managed Itself - A Story of Leadership:
https://amzn.to/3QRyXo6
Women Talk Design:
Website: https://womentalkdesign.com/
Twitter: https://twitter.com/womentalkdesign
LinkedIn: https://www.linkedin.com/company/women-talk-design/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/
This is a special archived episode of Brave UX.
Jesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines.
Highlights include:
- How are UX designers like classical composers?
- What is the role of personal preference in design?
- Should design leaders leave strategy to product leaders?
- Is design leadership about actively resisting the status quo?
- What have you learned as a result of the “no’s” in your career?
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Who is Jesse James Garrett?
Jesse is the Principal Leadership Coach of Intentional Associates, the executive design leadership coaching practice that he founded in 2020. And it’s through his coaching work that he is helping design leaders to develop the skills to lead with greater purpose, intention and creativity.
Many of you may know Jesse for his influential model from the year 2000, “The Elements of User Experience”, and his book of the same name. It’s this foundational thinking, at frontier of UX, that has helped to inform, inspire and enlighten multiple generations of UX designers.
Jesse was also a Co-Founder and Chief Creative Officer of Adaptive Path, one of the original and most renowned User Experience consultancies. At Adaptive Path, Jesse worked tirelessly for 13 years to put UX design on the enterprise map.
Throughout the years, his writing, teaching and public speaking has been unfailingly generous, taking him all over the world, including to events such as UX Lisbon, UX Salon, and USI.
Jesse’s contributions continue through the “Finding Our Way” podcast, a show about design leadership that he co-hosts alongside Peter Merholz, his good friend, fellow Adaptive Path Co-Founder, and Brave UX alumnus.
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Find Jesse here:
LinkedIn: https://www.linkedin.com/in/jesse-james-garrett-1341/
Twitter: https://twitter.com/jjg
Website: https://jessejamesgarrett.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/
LinkedIn: https://www.linkedin.com/company/the-space-in-between/
Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/
Website: https://thespaceinbetween.co.nz/
Twitter: https://twitter.com/brendanjarvis/
Clara Kliman-Silver shares how she brings together humour, people and cognitive psychology for research impact, and how teams can make the most of their design ecosystems.
Highlights include:
- How do you use cognitive psychology to support your findings?
- What is a design ecosystem and why is it a helpful framing for our work?
- How have you used humour when engaging with stakeholders?
- What is the right balance between AI and human agency within design tools?
- How much does research impact rely upon how it's orchestrated?
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Who is Clara Kliman-Silver?
Clara is a Staff UX Researcher at Google, where she manages a team of UX researchers, and leads company-wide strategic research projects 🦉. She also works on the Material Design team and has previously worked as a Senior UX Researcher on design tools and systems.
Before joining Google, Clara was a UX Designer at Bonsai, an artificial intelligence platform startup 🤖, where she designed workflows and facilitated a range of research projects.
In 2014, Clara founded the Boston Chapter of Ladies that UX, an international organisation that connects women in the field of user experience 🙋♀️. An initiative that’s close to her heart, Clara is now the organiser of the San Francisco chapter, and a mentor to several other chapter leaders.
She has spoken at events across the globe, including at the UXPA International Conference, Rosenfeld Media’s Enterprise UX, the CHI Conference, SXSW and at UX New Zealand 🎤.
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Find Clara here:
LinkedIn: https://www.linkedin.com/in/cklimansilver/
Twitter: https://twitter.com/cklimansilver
Website: https://www.claraklimansilver.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Hang Xu shares why he’s trying to make recruitment more ethical, how candidates can secure the best possible compensation, and what to watch out for when working with recruiters.
Highlights include:
- Why is it important to always go for the maximum salary available?
- What can a candidate do to positively influence a levelling decision?
- Why do candidates with the same skills get paid vastly different amounts?
- Do you still believe that candidates should sometimes go back on their word?
- What is pre-closing and why don’t you feel that it’s a fair recruitment practice?
======
Who is Hang Xu?
Hang is a former product designer who, in late in 2022, became the founding talent agent of Collective Supply 👻, a recruitment agency that matches senior UX talent with companies who have ethical hiring practices.
Collective Supply believes that - in their own words - “the interview process should be ethical, transparent and respectful”, and they promise not to “shoehorn designers into crappy roles”, just so they can collect a commission.
Before founding Collective Supply, Hang was a Senior Staff UX Designer at Boston Dynamics, one of the world’s leading robotics companies. There, Hang led the UX, UI and service design for the company’s first warehouse automation robot, called Stretch.
Hang also previously worked as a Product Design Lead for Diligent Corporation, Principal UX Lead for Gemini.com, and Product Designer for Bloomberg.
======
Find Hang here:
LinkedIn: https://www.linkedin.com/in/haxuco/
Website: https://collective.supply/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
A’verria Martin shares her remarkable story of reinvention, the challenges of establishing a global ReOps practice, and how she’s making the ‘seat at the table’ her own.
Highlights include:
- How did you become a licensed marriage and family therapist?
- How did you navigate the transition from academia to industry?
- How have you worked with UXR leaders as you’ve built ReOps?
- How have you been developing your executive presence?
- How do you work with stakeholders to achieve your objectives?
======
Who is A’verria Martin, PhD?
A’verria is the Director, Chief of Staff, and Head of Research Operations and Strategy at ServiceNow, a global enterprise software company that’s busy making the world of work better, for everyone.
Performing a multi-faceted role, A’verria is responsible for leading strategic initiatives, building bridges across functions, directing financial strategy, supporting the growth of other UX leaders, and acting as a trusted advisor to the VP of UX Research and Insights.
A’verria also continues to lead ServiceNow’s ReOps team; a team that she established after joining the company in late 2018.
Before ServiceNow, A’verria was a Director of Research at UC San Diego, where she led the operations of a multi-million dollar endowed research unit, comprised of 120 faculty and focused on geriatric mental health and aging.
======
Find A’verria here:
LinkedIn: https://www.linkedin.com/in/averriamartin/
Twitter: https://twitter.com/averriamartin
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Alla Weinberg constructively unpacks unsafe workplace cultures, shares her thoughts on how we can change them, and why we should do just that.
Highlights include:
- Why is the opposite of fear safety and not courage?
- What do you focus on first when changing a culture?
- How can people read between the lines to better understand a culture?
- What have corporations forgotten about the humans that work for them?
- Can you create safety only as long as you don’t make your boss look bad?
======
Who is Alla Weinberg?
Alla is the CEO and Culture Designer at Spoke & Wheel, the specialised culture design company that she founded in 2019.
Through Spoke & Wheel, Alla provides culture consulting and leadership development expertise to companies like Docusign, Uber, Salesforce, Target and Zendesk; helping them to create work environments where people can think, collaborate, and innovate.
Alla is also a Principal of Design Operations at Harmonic Design and before starting Spoke & Wheel, she worked in executive leadership development and learning and development at Salesforce, in the Bay Area.
The author of “A Culture of Safety”, Alla has leveraged her own personal experience, that of others and the latest research in neuroscience to produce an actionable guide for leaders who want to create safer and more innovative work places.
======
Find Alla here:
LinkedIn: https://www.linkedin.com/in/allaweinberg/
Website: https://www.spokeandwheel.co/
Alla’s talks:
Culture Design:
https://youtu.be/pae7HHdwdqY
Fear: The Human Barrier to Innovation:
https://vimeo.com/752662160
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Jane Portman shares the twists and turns of becoming a founder, how it has changed her view on design’s value, and the role of writing in career success.
Highlights include:
- Why is it best not to know in advance how difficult something is?
- What made you realise that UX is not a big part of startup success?
- Why is a product’s marketing website more important than the product?
- Why do designers need to understand their contribution to revenue?
- Why is it important for designers to also be good writers?
======
Who is Jane Portman?
Jane is the co-founder of Userlist, an email marketing and in-app messaging platform that’s built with B2B SaaS in mind: enabling companies to onboard, engage, and nurture customers and leads.
Before Userlist, Jane was the founder of Tiny Reminder, a SaaS product that helps busy creatives and consultants to send automated notifications to their clients about the things they need from them.
She is also the founder and host of UI Breakfast, one of the world’s longest running and most successful design podcasts. The show has been on-air since 2014 and boasts over 260 conversations with a wide-range of industry experts.
Given Jane’s talent and track record as a podcaster, it’s no surprise that she hosts another podcast. This one’s called “Better Done than Perfect” and it explores email automation, marketing, content and product strategy for founders and product people.
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Wendy Johansson shares some of her leadership learnings, speaks frankly about the challenge of changing the status quo, and what she’s observed in the best designers.
Highlights include:
- How do you balance your personal views with what’s best for your business?
- What can people ask themselves if they’re not able to effect change at work?
- Why is it important to focus changing the minds of the people in the middle?
- What can we do when we're asked to do something we strongly disagree with?
- Why is it important for us to speak up when we see injustices happening?
======
Who is Wendy Johansson?
Wendy is the Co-Founder and Chief Product Experience Officer at MiSalud, a company that’s on a mission to provide affordable, culturally-authentic, physical and mental healthcare for the Latinx community in the USA and Mexico.
Before starting MiSalud, Wendy worked at Amazon, where she launched the inaugural UX Design and Research Apprenticeship Programme; a programme that provided a pathway to UX careers for people from underrepresented communities and non-traditional backgrounds.
Wendy has also been the Global Vice President of User Experience at Publicis Sapient, where she led a team of over 1,000 designers and partnered with then CXO, Dr. John Maeda, to transform a largely traditional agency into an experience-led consultancy.
Back in 2013, Wendy co-founded Wizeline, a global product development company where she was also VP of UX, managing a global team of over 75 designers, and VP of Academy, where she led the global expansion of Wizeline Academy.
======
Find Wendy here:
LinkedIn: https://www.linkedin.com/in/wendyjohansson/
Twitter: https://twitter.com/uxwendy
Website: https://www.wendyjohansson.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Ronnie Battista shares why it’s important to be true to yourself, how designers can maintain their relevance, and what separates pretenders from innovators.
Highlights include:
- How did you come to play in a British punk band?
- Should more designers be taking on product management roles?
- Is UX strategy as relevant today as it was five years ago?
- What distinguishes those who innovate from those who don’t?
- What is Shoshin and why should we embrace it, right now?
======
Who is Ronnie Battista?
Ronnie is a Senior Director of Global Experience Design at Slalom, a global business and technology consulting company that helps organisations to dream bigger, move faster, and build better tomorrows for all.
At Slalom, Ronnie leads a team that supports the strategic experience design efforts of the company’s 40+ offices across North America, the UK, Ireland, Australia, New Zealand, Japan and Germany.
Ronnie is also the Program Director and Adjunct Professor of the Master of Business and Science programme at Rutgers University, an institution that he has had a longstanding and deep commitment to.
Between 2010 and 2013, Ronnie served as Treasurer on the Board of Directors of the User Experience Professionals Association, or UXPA as it’s more commonly known.
An experienced strategic designer and design leader, Ronnie’s has shared his perspectives across the globe, most notably at UX STRAT, on the Thinking & Doing podcast, as a former columnist for UXmatters, and - of course - at Rutgers University.
======
Find Ronnie here:
LinkedIn: https://www.linkedin.com/in/ronniebattista/
Twitter: https://twitter.com/RonnieBattista
Instagram: https://www.instagram.com/the_space_barn/
Website: http://rutgersuxd.com/
The Big Orange Splot by Daniel Pinkwater:
https://a.co/d/1A8GpQy
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Jon Fukuda illuminates the dark corners of enterprise DesignOps, reinforces the importance of connecting design to value, and shares what’s kept him consulting for nearly 20 years.
Highlights include:
- What is the big lie of enterprises’ adoption of DesignOps?
- Why has IT largely left Design to implement its own systems?
- How do you frame the value of DesignOps to your customers?
- What does it mean to be culturally ready to embrace DesignOps?
- Are designers being laid off because their orgs. don’t value design?
======
Who is Jon Fukuda?
Jon is the Co-Founder and Chief Experience Officer of Limina, a professional design services firm that specialises in design operations and that’s on a mission to unleash human potential at the nexus of information, technology and people.
At Limina, Jon focuses on leading the company’s human-centred design practice, including aspects such as design strategy, design systems, and interaction design.
Jon’s contributions to advancing the field of design operations led to his recent appointment as the Curator for Rosenfeld Media’s 2022 DesignOps Summit, the premier annual conference for the discipline.
Before going full-time with Limina, Jon was the Director of User Experience at AddThis, where he was responsible for the website and product experience of what was one of the world’s most popular social sharing tools.
Jon has also generously shared his insights on platforms provided by organisations like NoVA UX, Rosenfeld Media, Friends of Figma and 24 Minutes of UX.
======
Find Jon here:
LinkedIn: https://www.linkedin.com/in/jonfukuda/
Twitter: https://twitter.com/jkooda
Website: http://www.limina.co/
Podcast: https://limina.co/insights/the-limina-podcast/
The Design-Integration Report (2020) -
https://limina.co/the-design-integration-report/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Satyam Kantamneni shares how he articulates the value of design, why design is a profession and not a skill, and why there’s no such thing as a UX/UI designer.
Highlights include:
- Why does the profession of design find itself in crisis?
- What surprises you about design leaders’ understanding of business value?
- What is the difference between design as a skill and design as a profession?
- Why do you want to be in the pain killer and not vitamin business?
- How do you encourage senior leaders to separate fact from assumption?
======
Who is Satyam Kantamneni?
Satyam is the Managing Partner and Chief eXperience Officer at UXReactor, the fastest growing specialised UX design firm in the United States, where he leads a global team that helps large and complex B2B enterprises to become truly user-centred innovators.
Before co-founding UXReactor in 2015, Satyam was the managing director of user experience and design at Citrix. In his six years there, Satyam went from being the first designer, to growing and leading a UX and design team of over 50 people.
Satyam has also previously been a user experience manager at PayPal, where he managed a global team and was responsible for establishing the company’s India Design Centre, which grew to over 30 people by the time he left.
The author of “User Experience Design: A Practical Playbook to Fuel Business Growth”, published in 2022 by Wiley, Satyam is on a mission to raise the profile, depth of understanding and appreciation that business people have for design.
======
Find Satyam here:
LinkedIn: https://www.linkedin.com/in/kantamneni/ Twitter: https://twitter.com/ksnprasad Website: https://uxreactor.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Irene Au shares some of the learnings from her stellar career, the early life experiences that have helped her to succeed, and the importance of sweating the right stuff.
Highlights include:
- What role does the C-Suite play in a company’s ability to realise good design?
- How did you navigate the strong points of view of founder executives?
- What did you see in the designers you’ve hired that wasn’t in those you didn’t?
- Why do design leaders need to carefully choose their stakeholders?
- Why do you wish the job title UX Designer would disappear?
======
Who is Irene Au?
Irene is a Design Partner at Khosla Ventures where she works with early-, mid- and late-stage startup CEOs to help them realise the value of design through better methods, practices, processes, leadership and talent.
Irene has been one of Silicon Valley’s most successful design executives and has played an important role in shaping and elevating design within several influential technology companies.
She was the VP of Design at Udacity, where she helped the leadership team to find product-market fit and to define the company’s strategy, vision, mission, and values. Irene also led the design and research efforts for the company’s first product offering.
Irene was also the Director of User Experience (Global Head) at Google for nearly 6 years. During her time there, Irene scaled and led the design team to over 350 people and transformed the way the famously engineering-driven company valued and operationalised design.
Her success at Google was in part enabled by her prior experience as VP of User Experience at Yahoo!, where for four years she was the design leader responsible for the company’s user experience across all of its products and design infrastructure efforts.
======
Find Irene here:
LinkedIn: https://www.linkedin.com/in/ireneau/ Medium: https://medium.com/@ireneau Twitter: https://twitter.com/ireneau Website: https://ireneau.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Sara Wachter-Boettcher inspires us through her actions, reminds us why it’s important to see shades of grey, and helps us to design the careers we actually want.
Highlights include:
- Is it career limiting to enforce a work/life boundary?
- Do we have to accept that companies exist to serve shareholders?
- Should we ever sacrifice our wellbeing to solve important problems?
- Who or what inspired you to become a feminist leader?
- Why are some people uncomfortable with life’s shades of grey?
======
Who is Sara Wachter-Boettcher?
Sara is the CEO of Active Voice, a leadership development company that’s on a mission to make work culture better for everyone - in particular those of us working in design and tech.
Through Active Voice, Sara helps organisations - like LinkedIn, Etsy, and Mastercard - to build radical and courageous leadership practices, the kind needed for today’s world. She does this through 1-on-1 coaching, workshops and the facilitation of strategy sessions.
Before starting Active Voice in 2020, Sara was the Principal of Rare Union, a content strategy and user experience consultancy. Sara also ran a feminist leadership community and event series called Collective Strength, and hosted a podcast for feminists called Strong Feelings.
She is the author of three influential books, Content Everywhere: Strategy and Structure for Future-Ready Content, Design for Real Life, and Technically Wrong: Sexist Apps, Biased Algorithms, and Other Threats of Toxic Tech.
======
Find Sara here:
LinkedIn: https://www.linkedin.com/in/saraboettcher/ Medium: https://medium.com/nice-work-from-active-voice Website: https://www.sarawb.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Alastair Simpson shares how rejection fuels progress, the role design has played in transforming Dropbox’s work culture, and how to build effective executive-level influence.
Highlights include:
- What is the beauty of rejection?
- Why don’t you like the phrase “getting a seat at the table”?
- Why have you designed your VP of design role so broadly?
- How have you supported people to find their feet with virtual-first?
- Why do you find business conversations intriguing and empowering?
======
Who is Alastair Simpson?
Alastair is the VP of Design at Dropbox, the one place to keep life organised and keep work moving. And it’s been keeping a lot of people doing just that, with over 700 million users, across 180 countries, and eight productivity-enhancing apps.
At Dropbox, Alastair leads a talented and diverse team that spans across brand, product design, writing, research, and operations. He is also working with other company leaders to apply human-centred design internally, designing the future of work for Dropbox’s employees.
Before joining Dropbox, Alastair was a Head of Design at Atlassian, where he helped to scale the design team from 20 people in 2014 to over 300 people in 2020. During his time, Alastair led the design of a number of products, including Trello, Jira, and Confluence.
As someone who believes that design leaders are business leaders, Alastair has generously shared the learnings from his ascent up Mount Business, speaking to fellow designers at events such as the DesignOps Summit, Bureau of Digital, and the Leading Design Conference.
======
Find Alastair here:
LinkedIn: https://www.linkedin.com/in/alastairsimpson/ Medium: https://medium.com/@alanstairs Website: https://clunky.com.au/ Twitter: https://twitter.com/alanstairs
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Jeff Gothelf shares his experiences travelling with the circus, why humility is essential for innovation, and the role design plays in breaking through local maximums.
Highlights include:
- Why did you join the circus after graduating college?
- How do you help executives to embrace uncertainty?
- What is keyhole decision making and why is it a problem?
- What role should design play in breaking local maximums?
- Why do leaders need strong opinions that they’re willing to change?
======
Who is Jeff Gothelf?
Jeff is the Founder and Principal of of Gothelf.co, the company through which he provides independent coaching, training, and consulting that helps large organisations to create cultures of innovation, operate with agility and build better products.
He is the co-author of two influential books on modern product, “Lean UX: Designing Great Products with Agile Teams”, and “Sense & Respond: How Successful Organisations Listen to Customers and Create New Products”.
And Jeff’s most recent book, published in 2020, “Forever Employable: How to Stop Looking for Work and Let Your Next Job Find You”, gives people the tools to design and develop fulfilling careers that are a continuous source of opportunity.
Before becoming self-employed, Jeff was a principal UI designer at AOL, a user experience manager at Webtrends, an associate director of interaction design at Publicis Modem, and a director of user experience at The Ladders.
Jeff is a generous contributor to the field. Alongside his books, he’s spoken at many conferences of note, including Mind the Product, USI, and TedX, and he has appeared as a guest on over 100 podcasts.
======
Find Jeff here:
LinkedIn: https://www.linkedin.com/in/gothelf/ Website: https://jeffgothelf.com/ Blog: https://jeffgothelf.com/blog/ Twitter: https://twitter.com/jboogie
Jeff’s books:
Lean UX: Designing Great Products with Agile Teams - https://a.co/d/792MZQe
Sense & Respond: How Successful Organisations Listen to Customers and Create New Products - https://a.co/d/etS7R9K
Forever Employable: How to Stop Looking for Work and Let Your Next Job Find You - https://a.co/d/8Q0eILV
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Shelley Evenson unpacks the challenges of designing for corporate innovation, the dark-side of design thinking, and how AI may help and hinder us.
Highlights include:
- Why shouldn’t big corporates try to emulate startups?
- How is that we’re not designing experiences for people?
- What reservations do you have about corporate design thinking?
- How do we know if AI is providing us with accurate information?
- What role does timing play in the success or failure of innovation?
======
Who is Shelley Evenson?
Shelley is a Managing Director of Accenture Song, a global customer experience consulting group that brings together data science, design, technology and marketing to deliver transformative insights and scalable technical solutions.
Prior to Accenture Song, Shelley was the Group Director of Organisational Evolution at Fjord and she also worked as an Experience Researcher and Research Manager at Facebook, and as a Principal User Experience Design Manager at Microsoft.
Before Big Tech, Shelley was as an Associate Professor at Carnegie Mellon University’s School of Design, where she lectured in interaction design and built a closer relationship between industry and the schools of design, business, and HCI.
Shelley is a co-founder and former advisory board member of the Service Design Network, a global community of service design professionals.
She has served as the co-editor of Touchpoint, the Journal of Service Design, and is a contributor to several books and papers on service design, interaction design and design strategy.
In 2010 Shelley was recognised by ACAD as a Woman Innovator in Design.
======
Find Shelley here:
LinkedIn: https://www.linkedin.com/in/shelley-evenson/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Laith Ulaby shares his colourful journey from academia to applied, how frameworks articulate and influence thinking, and the role of power in practice.
Highlights include:
- What is reflexivity and how is it useful for researchers?
- Should there be an independent body to oversee UX research?
- Has the democratisation of UX research been a positive thing?
- What are the dangers of using frameworks in shaping thinking?
- How has seeing yourself as a facilitator transformed your practice?
======
Who is Laith Ulaby?
Laith is the Director of Insights at Webflow, a platform where people can design, build, and launch powerful visual websites without any coding experience. In his role, Laith leads the organisation responsible for data science, user research and insights operations.
Before joining Weblow, Laith was the Director of User Research & Market Research at Udemy, an online learning platform with over 60 million users, across more than 190 countries. There he helped to develop the strategy for both the B2C and B2B business lines.
Laith has also held several other positions, including at Uber as a UX Research Manager, and as a User Experience Researcher at both Google and AnswerLab.
A generous spirit, Laith maintains his connection to the academic world by lecturing grad students at UC Berkley’s School of Information Science. He is also a volunteer mentor for UX Coffee Hours.
======
Find Laith here:
LinkedIn: https://www.linkedin.com/in/laith-ulaby/
Medium: https://medium.com/@laith.ulaby
UXPA Code of Professional Conduct:
https://uxpa.org/uxpa-code-of-professional-conduct/
Insights Association Code of Standards:
https://www.insightsassociation.org/Resources/Code-of-Standards
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Tom Greever speaks to the heart of articulating design decisions, becoming someone worth following, and making yourself an influential force for good design.
Highlights include:
- Is it true that you occasionally wear costumes to meetings?
- What is it important for leaders to remember?
- Should you ever tell someone that you disagree with them?
- How can we get difficult stakeholders onboard?
- Why is important to be intentional in your relationships?
======
Who is Tom Greever?
Tom is a Senior Director of Product Design at Indigo, an agricultural company that improves farmers profitability, environmental sustainability and consumer health, through the use of nature-based and digital technologies.
Tom has also previously been the VP of Product & Design at Handled, where he led the product strategy and CX teams who were creating category-leading software for the home services and moving industry.
Before Handled, Tom was the Director of UX and then VP of UX and Design at Bitovi, a remote-first digital consultancy where he led teams to deliver new web app experiences for companies such as Apple, Walmart, Levi Strauss and Lowe’s.
A celebrated and experienced product and design leader, Tom is best known for his influential book, “Articulating Design Decisions”, a book that has helped tens of thousands of designers around the world to achieve greater career success and greater impact through design.
======
Find Tom here:
LinkedIn: https://www.linkedin.com/in/tomgreever/
Website: https://tomgreever.com/
Twitter: https://twitter.com/tomgreever
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Noam Segal shares his experience working for the Israeli military, whether democratisation has been positive for UX, and the importance of telling a good story.
Highlights include:
What makes for an impactful research story?
Why is NPS the worst thing to happen to UX research?
Has the democratisation of UX research been a good thing?
Has UX become less innovative since becoming part of enterprise?
Why is it important for people in tech to believe in magic?
======
Who is Noam Segal?
Noam is a Research Manager at Meta, where he’s building a modern, progressive, and impactful research team to support product people working on Facebook’s newsfeed. He also leads several key initiatives within Meta’s Qualitative Centre of Excellence.
Before Meta, Noam was the Head of Health Research at Twitter. He has also been a Director of User Research at Wealthfront, a Product Research Manager at Intercom and a Lead Experience Researcher at Airbnb.
Outside of his day-job, Noam mentors UXers on ADPList and UX Coffee Hours and shares his knowledge on the Learners platform and on Maven, where he hosts two courses: “The Missing Foundations of UX Research” and “The Research Storyteller”.
Noam is also active on his YouTube channel, UX Quests, where he hosts a series of conversations with UX research leaders about UX research.
======
Find Noam here:
LinkedIn: https://www.linkedin.com/in/noamsegal/
Website: http://uxquests.com/
Store: https://uxquests.shop/
Twitter: https://twitter.com/noamseg
YouTube: https://www.youtube.com/@UXQuests
ADPList: https://adplist.org/mentors/noam-segal
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Andy Budd speaks frankly about designers’ limiting beliefs, the siren song of perfection, and how to start playing business better.
Highlights include:
- How does one wrangle sharks at the Great Barrier Reef?
- What is the best way to ensure design is valued?
- How many designers does it take to screw in a lightbulb?
- Why should designers start playing poker and stop playing chess?
- What is the most limiting belief that design leaders have?
======
Who is Andy Budd?
Andy is an independent executive product & design leadership coach and a venture partner at Seedcamp, Europe’s most successful seed fund, investing in over 450 companies who have gone on to raise over $7 Billion.
Before joining Seedcamp, Andy was the founder, managing director and then CEO of Clearleft, arguably the United Kingdom’s first User Experience consultancy.
During his 17 years there, Andy relentlessly promoted the value of design and founded two product businesses - FontDeck and Silverback. The latter a popular usability testing app for Mac.
In 2008, in the midst of the GFC, Andy founded UX London, Britain’s first major user experience conference. It would become the longest running UX conference in all of Europe, and it was an event that he lovingly curated until 2021.
Andy is also the founder and curator of dConstruct, which was the first digital design conference in the UK and Leading Design, an annual event and 2,000 strong community that brings together some of the world’s best design leaders.
======
Find Andy here:
LinkedIn: https://www.linkedin.com/in/andybudd/
Website: https://www.andybudd.com/
Twitter: https://twitter.com/andybudd
Medium: https://andybudd.medium.com/
Instagram: https://www.instagram.com/andybudd/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Pete Sena shares his story of building a design agency from scratch, how he’s become a better person and leader along the way, and why each of us need to know our unique value.
Highlights include:
- What led a 'scrawny, introverted, nerdy kid’ to take up martial arts?
- What question does every designer need a compelling answer to?
- How has your self-image and what you value changed over-time?
- Do design leaders need to sacrifice personal time to stay relevant?
- How can something that we’re great at be not great for us?
======
Who is Pete Sena?
Pete is a serial entrepreneur and design executive who advises founders and CEOs on how to create design-driven cultures; the kind that help them to discover and explore new growth opportunities for their businesses.
In 2004, when he was still in college, Pete founded Digital Surgeons - an independent demand design consultancy, based in Connecticut, USA.
Digital Surgeons now employs over 50 people, has a fully-integrated and self-sufficient leadership team, and has created award-winning work for brands such as Google, United Technologies, Epic Games, the US Open and Lady Gaga.
Pete is also the Co-Founder of ThinkFWD, a community of innovative business owners who are invited to lean into their curiosity and become true catalysts for positive change within their teams, social circles and society at large.
As someone who leads by example, Pete is also a Venture Mentor at Yale University and an entrepreneur-in-residence at his alma mater, the University of Connecticut, in the Technology Incubation Programme.
======
Find Pete here:
LinkedIn: https://www.linkedin.com/in/petersena/
Website: https://www.petesena.com/
Medium: https://petesena.medium.com/
The Green Zone Framework:
https://bit.ly/405SohZ
Digital Surgeons:
https://www.digitalsurgeons.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Kat Vellos shares with us why we need meaningful friendship, what we can do to design better ones, and how to safely navigate uncharted conversational waters.
Highlights include:
- How did a conversation with a stranger change your life?
- How do you ‘crack open the door’ to a more meaningful friendship?
- What role does company culture play in enabling meaningful connection?
- Should we have clear boundaries between our work life and home life?
- Why are we getting lonelier when we have so many tools to connect?
======
Who is Kat Vellos?
Kat is the Principal of Studio KV, the vehicle through which she speaks, coaches and facilitates experiences that help people to create better workplace cultures and to cultivate more meaningful connections with each other.
As the author and illustrator of "We Should Get Together: The Secret to Cultivating Better Friendships", a book that builds on Kat’s extensive experience as a community organiser and workshop facilitator - she certainly knows a thing or two about cultivating connection!
Before starting Studio KV in early 2020, Kat was a Senior Product Designer at Slack, where she worked in a fast-moving experiment-driven growth team that was making it easier for customers to convert from free to paid plans.
Kat has been profiled in Forbes and quoted in Fast Company for her work as the Founder and previous Community Leader of Bay Area Black Designers, a professional development community for Black digital designers and UX researchers.
======
Find Kat here:
LinkedIn: https://www.linkedin.com/in/katvellos/
Website: https://www.katvellos.com/
Blog, Community & Resource:
https://weshouldgettogether.com/
Kat’s book:
We Should Get Together: The Secret to Cultivating Better Friendships -
https://geni.us/A8zyt1
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Jonas Rinde delves into designing tech that doesn’t feel technical, the challenge of product-market fit, and his relationship with risk and adventure.
Highlights include:
- How do you mitigate the risks of growing a startup?
- What can go wrong when you build a prototype too fast?
- How do you know what to pay attention to?
- Why do you want to make the technology disappear?
- Who gets to decide what makes it onto the product roadmap?
======
Who is Jonas Rinde?
Jonas is the Co-Founder and CEO of Nomono, the Norwegian company working to simplify the recording and management of immersive broadcast-quality field audio, so that podcasters and journalists can focus on the stories being told.
Before Nomono, Jonas was the COO and then CEO of Huddly, the Norwegian technology company that creates AI-infused smart meeting room cameras.
In 2007 Jonas’ went to work for TANDBERG, the Norwegian telecommunications provider, as their Director of R&D. During his time there, the business was acquired by Cisco for $3.3B and Jonas became a Director of Engineering at Cisco and a Board Member of Cisco Systems Norway.
Wanting to scratch an entrepreneurial itch, Jonas left Cisco in 2014 to become the Co-Founder and CEO of Electric White. The business was acquired by Acano, which was in turn sold to Cisco for $700m in 2016.
======
Find Jonas here:
LinkedIn: https://www.linkedin.com/in/jonasrinde/Twitter: https://twitter.com/JonasRindeWebsite: https://nomono.co/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Mike Monteiro sets fire to design orthodoxy, tech overlords, and his own Portuguese American history in this delightfully dark conversation.
Highlights include:
- Why is it important to re-examine your beliefs?
- Why do you have nothing further to tell people?
- What shocked you about your Portuguese heritage?
- How is unionisation a positive thing for tech workers?
- Why do you want some people who listen to you to get angry?
======
Who is Mike Monteiro?
Mike is the Design Director of Mule Design, the outspoken, outstanding, and slightly outrageous design consultancy that he co-founded with Erika Hall 21 years ago.
During that time, Mike has made an outsized contribution to the field of design. He is the Co-Host the Voice of Design podcast and has authored several books, including “You’re My Favourite Client”, “Ruined By Design”, and “Design Is a Job” - which is now in its 2nd edition!
With a unmissable emphasis on ethics, Mike pulls-no-punches as he singles out the failings of design and the industries that employ it, while also illuminating the opportunities and challenges we face - as designers - to right the ship.
His talks, like “How Designers Destroyed the World”, “How to Fight Fascism”, “My People Were In Shipping” and “Let’s Destroy Silicon Valley” have raised more than a few eyebrows, heart rates and figurative pitch forks.
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Julia DeBari shares her experience as a design recruiter, how to navigate compensation and benefits, and what to ask to work out if a role is right for you.
Highlights include:
- Why are recruiters told not to disclose salary ranges?
- When and how should you bring up compensation?
- Why should you invite doubt into a hiring conversation?
- What do designers need to know about recruitment?
- Why ask interviewers what makes them proud of their company?
======
Who is Julia DeBari?
Julia is a lead UX designer at AgentSync, where she’s busy designing software to make the insurance company ecosystem more effective and efficient.
Before joining AgentSync, Julia worked as a freelance design program manager focused on improving onboarding and education. Her clients included the Interaction Design Foundation, LinkedIn and The Hired Guns.
Julia’s career in UX began at the dawn of the millennium, as an interaction designer for a Dutch company called Internovation. Since then, she has worked across startups, enterprise, and agency, including at Adobe, MRM Worldwide, Razorfish, Sapient, and Dell.
One of Julia’s great passions is design education and most recently she was the lead design educator at Flatiron School. Across the years she’s also been a design educator at Product School, UC Berkley Extension, Design Assembly and GrowthX Academy.
======
Find Julia here:
LinkedIn: https://www.linkedin.com/in/juliadebari/Website: https://www.juliad.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Hussain Almossawi explores the mindset and practices he's successfully employed while designing products at some of the worlds most innovative companies.
Highlights include:
- What is the first step in unlocking the potential of product innovation?
- Why is innovation an often overly complicated and opaque subject?
- How have you become comfortable with the risk and reality of failure?
- What is the biggest blocker of product innovation?
- What is the role of diversity in innovation?
======
Who is Hussain Almossawi?
Hussain is the Founder and Chief Design Officer of Mossawi Studios, where he's busy blurring the lines between CGI, VFX and product design for some of the world's most innovative brands, including Nike, Adidas, Apple, Google, Ford, Pepsi, Samsung and Intel.
He is also the author of an empowering and actionable new design book called, "The Innovator's Handbook: A Short Guide to Unleashing Your Creative Mindset".
Before founding Mossawi Studios, Hussain was a Senior Designer at Ford Motor Company, and a Hardware Art Director at Apple, where he worked on the Apple Watch 7.
Hussain's unique set of multi-disciplinary talents have also seen him shape the future of sport through athlete driven innovations at Adidas, and as a Design Consultant for Nike, and an Interface Designer for Electronic Arts.
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
Jim Kalbach shares insights from jazz into collaboration, how experience maps help us navigate design, and why Jobs To Be Done deserves our attention.
Highlights include:
- Why do we confuse ideas with innovation?
- What does it mean to have ‘big ears’ and how is that useful?
- How do you manage challenges to your recommendations?
- What gets in the way of effective collaboration?
- How can Jobs To Be Done help to find the right problems to fix?
======
Who is Jim Kalbach?
Jim is the Chief Evangelist and VP of Customer Experience at MURAL, the world’s leading digital whiteboard.
Prior to joining MURAL, Jim was a Principal UX Consultant at Citrix Online, and he has also worked in numerous consulting roles for other large companies such, as eBay, SONY, LexisNexis and Razorfish Germany.
Somehow, on top of all this, Jim found the time to write three critically acclaimed books: The first, Designing Web Navigation, was published in 2007, followed by Mapping Experiences in 2016 and, most recently, The Jobs To Be Done Playbook in 2020.
While working in Europe, where he spent the first 15 years of his career, Jim co-founded the popular European Information Architecture conferences as well as the leading UX event in Germany - the IA Konferenz.
He has also previously served on the advisory board of the Information Architecture Institute and as an editor for Boxes and Arrows, the popular online journal for user experience, and has graced the stage at TedX, UX Brighton, Enterprise UX, and UX STRAT.
======
Find Jim here:
- LinkedIn: https://www.linkedin.com/in/kalbach/
- Twitter: https://twitter.com/jimkalbach
- Website: https://experiencinginformation.com/
Jim’s books:
- The Jobs To Be Done Playbook: Align Your Markets, Organization, and Strategy Around Customer Needs - https://amzn.to/3vwdoky
- Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams -https://amzn.to/3G9lZ1s
- Designing Web Navigation: Optimizing the User Experience - https://amzn.to/3IfGah9
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
- YouTube: https://www.youtube.com/TheSpaceInBetween/
- LinkedIn: https://www.linkedin.com/company/the-space-in-between/
- Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
- LinkedIn: https://www.linkedin.com/in/brendanjarvis/
- Website: https://thespaceinbetween.co.nz/
- Twitter: https://twitter.com/brendanjarvis/
This is a special archived episode of Brave UX.
Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.
Highlights include:
⭐ Are jobs in UX and other ares of HCD bullshit jobs?⭐ Why did you write and publish your own code of ethics?⭐ How do you help people to establish useful career goals?⭐ What should people considering a career change to think about?⭐ What can people do when they see something that’s not right at work?
======
Who is Amy Santee?
Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better.
Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada.
Amy’s own career journey has been quite the story, moving from Anthropology in academia, to in-house UX research roles at companies like State Farm Insurance and eBay, where she was a Senior Design Researcher.
======
Find Amy here:
LinkedIn: https://www.linkedin.com/in/amysantee/Website: https://www.amysantee.com/Blog: https://anthropologizing.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/
This is a special archived episode of Brave UX.
Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including…
⭐️ How does Marisa enable her team to make great products?⭐️ What is the greatest risk to the success of a product?⭐️ How can women in tech better navigate the landscape to succeed?
======
Who is Marisa Sires?
Marisa is the SVP of Product at Alfred, where she's helping to build the future of living. She was previously VP of Product at BuildingLink.
A wickedly sharp product leader, in 2011 Marisa joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product.
Marisa is also a strong voice and helping hand for women in technology. She actively mentors other women through several organisations, including as a founding member of CHIEF.
======
Find Marisa here:
LinkedIn: https://www.linkedin.com/in/msires/Medium: https://medium.com/@marisa.siresTwitter: https://twitter.com/mas2124
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/
This is a special archived episode of Brave UX.
Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.
Highlights include:
⭐ What is domestic violence and how does it show up?⭐ How is technology being weaponised by domestic abusers?⭐ Why can’t our users be solely responsible for their own safety?⭐ How can designers use archetypes to help safely shape their products? ⭐ How can leaders help their teams to design for safety safely?
======
Who is Eva PenzeyMoog?
Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users.
Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency.
Previously, Eva was volunteer domestic violence educator and rape crisis counsellor, spending time with survivors of sexual assault in emergency rooms, making sure they felt supported and understood their options, while advocating for their positive treatment by medical and law enforcement professionals.
======
Find Eva here:
LinkedIn: https://www.linkedin.com/in/evapenzeymoog/Website: https://evapenzeymoog.com/Twitter: https://twitter.com/epenzeymoog/
Design for Safety:https://abookapart.com/products/design-for-safety
The Inclusive Safety Project: https://www.theinclusivesafetyproject.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/
This is a special archived episode of Brave UX. Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products. Highlights include: ⭐️ What can grizzly bears teach you about effective leadership?⭐️ How do UX researchers get product managers to listen to them?⭐️ What is the identity crisis facing UX Research?⭐️ How do we ensure that product teams are doing valid research?⭐️ What should junior UX researchers focus their efforts on? ====== Who is Jane Davis? Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products. Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs. Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth. ====== Find Jane here: LinkedIn: https://www.linkedin.com/in/janendavis/Website: https://janendavis.com/ ====== Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/
Don Norman shares what's important to him right now, why stupid questions matter, what it means to design for a better world, and why he’s okay with changing his mind.
Highlights include:
⭐ Why are our users not who we think they are?⭐ What needs to change and what can stay the same?⭐ Why did it take you so long to change your focus?⭐ Should change be incremental or wholesale?⭐ How does design dogma distract us from the real work?
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Who is Don Norman?
Don is the Co-Founder and a member of the Executive Committee of Future of Design Education, where he is helping to shape a global effort that will provide an in-depth, evidence-driven, academic foundation for future generations of designers.
Back In 1998, Don Co-Founded the influential Nielsen Norman Group with Jakob Nielsen, from which he has also recently retired and was awarded the title of Principal Emeritus.
Prior to co-founding NNG, Don invested five years at Apple, starting in 1993 in the role of Apple Fellow, as a User Experience Architect - the first use of the phrase User Experience in a job title - before becoming the Vice President of the Advanced Technology Group.
Until December 2020, Don was the Founding Director of Design Lab at the University of California, San Diego, an initiative he started in 2014 to focus on complex socio-technical issues . For his contribution he was honoured with the title Director Emeritus.
Don is a Board Member Emeritus of the Institute of Design, a former IDEO Fellow, a member of the National Academy of Engineering, and a fellow of the American Academy of Arts and Sciences.
He has also spoken in boardrooms and on stages across the globe, and has written over a dozen books, of which “Design of Everyday Things” is his best known. But it his upcoming book, “Design for a Better World”, that, perhaps, he hopes will be of most consequence.
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Find Don here:
LinkedIn: https://www.linkedin.com/in/donnorman/Twitter: https://twitter.com/jnd1erWebsite: https://jnd.org/
A couple of Don’s books:
Design for a Better World: Meaningful, Sustainable, Humanity Centered -https://amzn.to/3Awhcp3
The Design of Everyday Things: Revised and Expanded Edition -https://amzn.to/3OkPYXU
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/Website: https://thespaceinbetween.co.nz/Twitter: https://twitter.com/brendanjarvis/
Kate Rutter shares her thoughts on finding work in a challenging economy, how to design for great creative exchanges, and why she pushes back against authority.
Highlights include:
⭐ How have you pushed back against overly rigid hierarchies? ⭐ Why did you take a part-time retail job at a retail store? ⭐ How does the quality of the question influence the quality of the idea? ⭐ Why isn’t UX overly kind to late career-stage practitioners? ⭐ How are great creative exchanges like great sex?
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Who is Kate Rutter?
Kate is a Senior Adjunct Professor at California College of the Arts, where, for the past five years, she’s been teaching undergraduates creativity and storytelling, and masters’ students the foundations of experience design.
She is also the Principal of Intelleto, the consulting practice through which she creates and facilitates visual explanations that make complex ideas simple, memorable and shareable.
Before starting Intelleto, Kate pioneered the UX learning track at Tradecraft, an immersive learning program for product designers. She also co-founded the online education company Luxr.co, that helped early-stage entrepreneurs to find product/market fit.
During her 20 years in the field, she’s been a very generous contributor, including sharing her knowledge since 2015 through the “What’s Wrong with UX” podcast, which she co-hosts alongside her good friend, Laura Klein.
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Find Kate here:
LinkedIn: https://www.linkedin.com/in/katerutter/ Twitter: https://twitter.com/katerutter Website: http://intelleto.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Mauro Porcini shares how designers can rise to the top, the dangers of associating your self-worth with work, and why he’s changing the status quo from the inside.
Highlights include:
⭐ Why do you run towards the fire? ⭐ How has the focus changed since becoming a father? ⭐ What gives you the right to talk about love with business people? ⭐ Why have you disassociated your personal worth from your work? ⭐ What does it take to scale human-centred innovation across the globe?
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Who is Mauro Porcini?
Mauro is a Senior Vice President and the-first-ever Chief Design Officer of PepsiCo , the largest food and beverage company in North America and second largest in the world. At PepsiCo, Mauro and his team of 300 designers have been on a decade-long mission to infuse the corporation with a human-centred culture.
Before joining PepsiCo in 2012, Mauro invested 10 years at 3M, building out the business’ global design function. Something he appears to have been quite successful at, as he also became the company’s first-ever Chief Design Officer, with the CFO of The Wall Street Journal referring to him as, “… the man putting 3M on the design map.”
Mauro’s second book, “The Human Side of Innovation: The Power of People in Love with People” has just been published. It is described as “… a manifesto for a genuine, authentic, and deeply humanistic approach to innovation, one that aims to create personal and social value first…”.
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Find Mauro here:
LinkedIn: https://www.linkedin.com/in/mauroporcini/ Twitter: https://twitter.com/MauroPorcini Website: https://www.mauro-porcini.com/ Instagram: https://www.instagram.com/mauroporcini/
Mauro’s books:
The Human Side of Innovation: The Power of People in Love with People - https://amzn.to/3FNaMVP
L’età dell’eccellenza: Innovazione e creatività per costruire un mondo migliore - https://amzn.to/3t56wcR
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Reginé Gilbert shares what it takes to create accessible experiences, how her students are helping NASA to hear a solar eclipse, and why inclusive design is everyones job.
Highlights include:
⭐ How are inclusive design and accessibility different, yet related? ⭐ Why is disability not seen in the same light as other DE&I initiatives? ⭐ What should people do to make the digital world more accessible? ⭐ If big tech can’t get the accessibility basics right, what hope do we have? ⭐ Why is it important to include people with disabilities in the design process?
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Who is Reginé Gilbert?
Reginé is an Industry Assistant Professor at New York University’s Tandon School of Engineering, where she is teaching the next generation of UX designers about the importance of accessibility and inclusive design - in both regular reality and cross-reality experiences.
Before joining NYU, Reginé was the Chief Creative Officer of Gilbert Consulting Group, where she advised organisations - large and small - on accessibility. She has also worked as User Experience Lead at Ralph Lauren and, prior to entering UX, was a Senior Product Manager at Michael Kors.
She is the author of the book “Inclusive Design for a Digital World: Designing with Accessibility in Mind”, an excellent starting point for anybody new to accessibility. Rumour has it that Reginé is also working on a new book called “Human Spatial Computing”, which will be published by Oxford University Press in 2023.
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Find Reginé here:
LinkedIn: https://www.linkedin.com/in/reginegilbert/ Twitter: https://twitter.com/reg_inee Website: https://reginegilbert.com/
XR City - Accessibility Subway Map: https://bit.ly/3STjLbZ
Reginé’s book:
Inclusive Design for a Digital World: https://amzn.to/3SVBCip
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers, including:
⭐️ What is the crucial question do all designers need an answer for? ⭐️ Why do designers find it difficult to articulate their value? ⭐️ What do successful design leaders do differently? ⭐️ Why do designers feel uncomfortable about money? ⭐️ What should you do if you feel stuck in your career?
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Who is Ryan Rumsey?
Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers.
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Find Ryan here:
LinkedIn: https://www.linkedin.com/in/ryanrumsey/ Personal website: https://www.ryanrumsey.com/ Company website: https://www.secondwavedive.com/ Blog: https://www.ryanrumsey.com/writing Medium: https://medium.com/@ryanrumsey Twitter: https://twitter.com/ryanrumsey
Download a FREE copy of Ryan’s book…
Business Thinking for Designers https://bit.ly/2LvDEIC
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including…
⭐️ Why do organisations resist UX research? ⭐️ What needs to be in place to maximise the value of UX? ⭐️ How did Eric Ries (author of The Lean Startup) shape her thinking? ⭐️ Do teams have to be happy to be effective in making great products? ⭐️ What do user researchers need to understand about product managers?
Who is Laura Klein?
Laura is the Principal of Users Know and one of the most well known personalities in the worlds of UX and product. She has worked as a UX designer, product leader and engineer. Laura is the author of “UX for Lean Startups” and “Build Better Products” and the co-host of the podcast “What Is Wrong With UX”. Both of her books have had a profound impact on the way that product people go about creating value for users and their organisations.
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Find Laura here:
LinkedIn: https://www.linkedin.com/in/lauraklein2/ Website: https://www.usersknow.com/ Blog: https://www.usersknow.com/blog Medium: https://medium.com/@lauraklein Twitter: https://twitter.com/lauraklein
Listen to Laura’s podcast - What Is Wrong With UX: https://www.usersknow.com/podcast
Treat yourself to a copy of Laura’s books…
Build Better Products: A Modern Approach to Building Successful User-Centred Products https://bit.ly/3ssmLOP
UX for Lean Startups: Faster, Smarter User Experience Research and Design https://amzn.to/3dQCnHC
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Matt Watkinson shares how he’s expanded his luck surface area, why it’s important to slow down and pay attention, and how to fight organisational ambiguity.
Highlights include:
⭐ What did the FBI want to learn about experience design? ⭐ Why is ambiguity the biggest barrier to effective decision making? ⭐ What made you conscious of your own ignorance? ⭐ What gets in the way of people being willing to be wrong? ⭐ Why is it important to be a host and not a guest?
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Who is Matt Watkinson?
Matt is the CEO and Co-Founder of Methodical, an experience design agency that helps customer-centred businesses to develop new products and services and to improve their existing programs and experiences, while delivering greater customer and commercial value.
He is also the author of two highly regarded books (soon to be three). His first, “The Ten Principles Behind Great Customer Experiences” put Matt on the map and his second, “The Grid: The Master Model Behind Business Success” was published in 2017, to critical acclaim.
Matt has been described by Rory Sutherland, the vice chairman of the Ogilvy & Mather group of companies, as “One of the deepest and most original business thinkers” he has ever come across. And it’s this depth and originality that has seen Matt invited to share his ideas at events for companies like Microsoft, Volkswagen, Salesforce, American Express, and Google.
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Find Matt here:
LinkedIn: https://www.linkedin.com/in/matt-watkinson/ Twitter: https://twitter.com/mwtknsn Website: https://www.matt-watkinson.com/ Company: https://www.methodical.io/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Jesse James Garrett reminds us that once we were pirates, encourages us to understand how soft-power works, and to know and be true to our red-lines.
Highlights include:
⭐ How are UX designers like classical composers? ⭐ What is the role of personal preference in design? ⭐ Should design leaders leave strategy to product leaders? ⭐ Is design leadership about actively resisting the status quo? ⭐ What have you learned as a result of the “no’s” in your career?
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Who is Jesse James Garrett?
Jesse is the Principal Leadership Coach of Intentional Associates, the executive design leadership coaching practice that he founded in 2020. And it’s through his coaching work that he is helping design leaders to develop the skills to lead with greater purpose, intention and creativity.
Many of you may know Jesse for his influential model from the year 2000, “The Elements of User Experience”, and his book of the same name. It’s this foundational thinking, at frontier of UX, that has helped to inform, inspire and enlighten multiple generations of UX designers.
Jesse was also a Co-Founder and Chief Creative Officer of Adaptive Path, one of the original and most renowned User Experience consultancies. At Adaptive Path, Jesse worked tirelessly for 13 years to put UX design on the enterprise map.
Throughout the years, his writing, teaching and public speaking has been unfailingly generous, taking him all over the world, including to events such as UX Lisbon, UX Salon, and USI.
Jesse’s contributions continue through the “Finding Our Way” podcast, a show about design leadership that he co-hosts alongside Peter Merholz, his good friend, fellow Adaptive Path Co-Founder, and Brave UX alumnus.
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Find Jesse here:
LinkedIn: https://www.linkedin.com/in/jesse-james-garrett-1341/ Twitter: https://twitter.com/jjg Website: https://jessejamesgarrett.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Erika Hall reinforces the importance of being willing to be wrong, discusses how good user experiences can be bad, and calls on designers to be honest with themselves.
Highlights include:
⭐ Do you ever wonder what it would be like to go in-house? ⭐ What’s the truth about designers becoming more influential in business? ⭐ Have designers made the world a worst place over the past 30 years? ⭐ What organisational conditions support a culture of ‘just enough research’? ⭐ Who benefits from design not having agreed standards and ethics?
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Who is Erika Hall?
Erika is the Director of Strategy at Mule Design, the infamous design consultancy that she Co-Founded with Mike Monteiro, almost 21 years ago to the day.
And they certainly have pulled no punches in presenting their perspectives.
Erika’s ability to take challenging subjects and to wrap them in her own signature kooky, cohesive, and compelling style has given many designers plenty of practical ‘in-the-trenches’ training, as well as insightful 30,000 foot mind-food to chow down on.
She is the author of “Just Enough Research” (now in it’s second edition), a distillation of her extensive experience in design research, into an easy-to-follow guidebook that helps designers to think more critically about research and to wield it more expertly.
Erika is also the author of “Conversational Design”, a book that helps designers and technologists to make their systems and products feel less robotic and more human.
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Find Erika here:
LinkedIn: https://www.linkedin.com/in/erikahall/ Twitter: https://twitter.com/mulegirl Website: https://www.muledesign.com/
Designing for the Triple Storyline: https://vimeo.com/351167991
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Samuel Proulx shares his experience of the digital world as a blind person, his thoughts on autonomous vehicles, and how inclusive design makes everyone's experience better.
Highlights include:
⭐ How do you feel about the prospect of autonomous vehicles? ⭐ Why did the gaming industry say accessibility couldn’t be achieved? ⭐ How has your father also being being blind shaped your relationship? ⭐ Why does the term abelism sometimes make you uncomfortable? ⭐ How does the Medical Model of Disability influence how we design?
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Who is Samuel Proulx?
Sam is the Accessibility Evangelist at Fable, a user research platform that connects people with disabilities, with people who want to create a more accessible Internet. Fable also provides those same people with custom training, so they can build more inclusive products.
At Fable - as Sam’s title would suggest - he is responsible for evangelising accessibility and inclusive design. This means keeping those subjects on the radar of our world’s enterprises and helping them to see that accessibility can be more than an exercise in compliance.
He is also very involved in the broader accessibility community, including as a long-time moderator of the official sub-reddit for Blind and Visually Impaired people. He is also the co-host of the Disability Bandwidth podcast and host of The Inclusion Hub podcast.
Recently, named on Royal Bank of Canada’s Future of Good 2022 list, Sam is one of 30 Young Impact Leaders who have recently been celebrated as people creating impactful and positive change in their communities.
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Find Samuel here:
LinkedIn: https://www.linkedin.com/in/samuel-proulx-06107332/ Twitter: https://twitter.com/fastfinge
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Matt Young shares the importance of aligning engineering, product, & design, the roles of creativity and logic in decision making, and using customer feedback wisely.
Highlights include:
⭐ How do you know when it’s time to kill a feature? ⭐ Why and when do you speak directly with people? ⭐ How have you integrated your engineering and product orgs? ⭐ When should you deploy emotion and when should you temper that with logic? ⭐ How should customer feedback be used to influence executive leadership?
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Who is Matt Young?
Matt is the CEO of UserVoice, a software company that helps growing B2B SaaS companies to collect and make sense of customer feedback.
Before joining UserVoice in 2015, Matt was the Vice President and CTO of Vodori, a digital marketing consulting and product company. There, he spent seven years focused on achieving excellence in enterprise software development.
After earning a Bachelor of Science in Computer Science, as well as a Master’s of Science in Computer Science, Matt invested 22 years in engineering before becoming a product leader — a journey that gives him a unique and valuable perspective.
Matt has recently been generously sharing that perspective with product people at Product School and Product Camp, as well appearing as a guest on podcasts such as the Scale Up Show, Lessons On Product and Tied Together, amongst others.
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Find Matt here:
LinkedIn: https://www.linkedin.com/in/mattcyoung/ Twitter: https://twitter.com/UserVoice Website: https://uservoice.com/ Blog: https://uservoice.com/blog
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Christina Wodtke reminds us to stop carrying the weight of the world, to start giving others the benefit of the doubt, and to make the most of the gift that is feedback.
Highlights include:
⭐ What did you learn about collaboration from swing dancing? ⭐ Why do we need to give other people the benefit of the doubt? ⭐ What was it like being an executive in big tech? ⭐ Where can people start to develop more confidence? ⭐ What is important to remember when giving feedback?
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Who is Christina Wodtke?
Christina is one of the most impactful, established, and original thought leaders in Silicon Valley. There won’t be many of you listening who haven’t at least heard of her groundbreaking and bestselling book on OKRs, Radical Focus - now in its second edition!
A self-described “curious human” with a serious big-tech resume, her work in design and product has included redesigns and IPOs at companies such as LinkedIn, MySpace, Zynga, and Yahoo!
But those big names only scratch the surface of Christina’s professional story. She has co-founded a tech startup, co-founded the Information Architecture Institute, founded and was the original publisher of Boxes and Arrows, and is the founder Women Talk Design.
Christina is currently preparing the next generation of product and game designers, as a full-time lecturer at Stanford University. Previously, Christina was an Associate Professor at California College of the Arts, where she taught creative entrepreneurship.
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Find Christina here:
LinkedIn: https://www.linkedin.com/in/christinawodtke/ Twitter: https://twitter.com/cwodtke Website: https://cwodtke.com/ Blog: https://eleganthack.com/
Christina’s books:
Radical Focus (Second Edition) - Achieving Your Most Important Goals with Objectives and Key Results: https://amzn.to/3Sc82o4
Information Architecture - Blueprints for the Web: https://amzn.to/3UknzUL
Pencil Me In - The Business Drawing Book for People Who Can’t Draw: https://amzn.to/2WOBNP7
The Team That Managed Itself - A Story of Leadership: https://amzn.to/3QRyXo6
Women Talk Design:
Website: https://womentalkdesign.com/ Twitter: https://twitter.com/womentalkdesign LinkedIn: https://www.linkedin.com/company/women-talk-design/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Kareem Mayan shares what he learned as digital nomad, discusses the focusing effects of personal loss, and how you can more effectively prioritise product feedback.
Highlights include:
⭐ What was it like being a digital nomad for two years? ⭐ How do you work out what customers need from onboarding? ⭐ How do you align stakeholders on what to build? ⭐ How do you know whether to build what customers are asking for? ⭐ What do you want people consider about their personal priorities?
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Who is Kareem Mayan?
Kareem is the Co-Founder of Savio, a SaaS product that helps makers of SaaS products to centralise, organise and prioritise product feedback, delighting customers and reducing churn.
He is also the Founder and Principal Consultant of Trial to Paid, where he helps growing product-led B2B SaaS companies to increase trial to paid conversion.
Between 2002 and 2007, Kareem worked at ESPN.com, as a Technical Producer and then at Fox Interactive Media, as a Director of Product Development for the R&D division.
Kareem’s passion for product has seen him start three companies and acquire one - Codetree, a source management product that he and his partners grew and sold, after purchasing it from Derrick Reimer, the co-founder of Drip.
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Find Kareem here:
LinkedIn: https://www.linkedin.com/in/kareem/ Savio: https://www.savio.io/ Trial to Paid: http://trialtopaid.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Kevin Bethune inspires with his incredible journey across engineering, business & design, shares how to keep calm inside of a nuclear reactor, and shines a light on design’s diversity blind spot.
Highlights include:
⭐ Are designers too in love with the future state? ⭐ Where did you put your fear while working inside a nuclear reactor? ⭐ How was your Dad a servant leader and why did that inspire you? ⭐ What does it mean that there have only been 300 black ArtCenter graduates? ⭐ How do you explain a systemically racist America to your son?
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Who is Kevin Bethune?
Kevin is the Founder and Chief Creative Officer of dreams • design + life, a strategic design consultancy that helps companies like PepsiCo, Nike, and Berkshire Hathaway, to bring a multi-disciplinary, human-centred and innovation-focused lens to business.
Graduating from Notre Dame with a Bachelor of Science in Mechanical Engineering, Kevin started his career in the nuclear energy industry with Westinghouse Electric, where he became closely acquainted with the ins-and-outs of nuclear reactors.
After earning an MBA from Carnegie Mellon University, Kevin joined Nike, in a business role. However, his curiosity soon led him to footwear designa, where, thanks to the mentorship of D’Wayne Edwards, he would design the record-breaking Air Jordan Fusion 8 shoe.
Seeking new horizons and to solidify his creative foundation, Kevin left Nike for a Master of Science in Industrial Design at the prestigious ArtCenter College of Design where he now serves on the board of Trustees. He is also the Board Chair for the Design Management Institute.
Immediately before founding dreams • design + life, Kevin was a co-founder of the strategic design & innovation capabilities at TWO top tier management consulting firms - Booz & Co. and the Boston Consulting Group.
His first book, "Reimagining Design: Unlocking Strategic Innovation" was published by The MIT Press in March, with the forward written by his good friend, the legendary technologist and designer, Dr. John Maeda.
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Find Kevin here:
LinkedIn: https://www.linkedin.com/in/kevinbethune/ Twitter: https://twitter.com/kevinbethune Website: https://www.dreamsdesignandlife.com/
Kevin’s book:
Reimagining Design: Unlocking Strategic Innovation - https://www.kevinbethune-reimaginingdesign.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Noelle Silver provides a beacon of light for anyone who’s staring down a dragon, as she shares her against the odds and remarkable journey to and through technology.
Highlights include:
⭐ What is wing clipping and why is it dangerous? ⭐ Do you really have over 130 voice enabled devices in your home? ⭐ Why did your Dad teach you that other people don’t get to choose your path to success? ⭐ How has your son’s disability inspired you to raise awareness of the potential of AI? ⭐ What can people who are struggling to find their voice in the workplace do?
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Who is Noelle Silver?
Noelle is a multi-award winning technologist, entrepreneur and big tech executive, who has invested the past 25 years in helping people to understand, productise and ethically apply emerging technologies to their businesses.
She is currently a Global Partner in AI and Analytics at IBM, where she works with business leaders to speed up their digital transformations, and to reinvent their business models through the creative application of technology.
Prior to joining IBM, Noelle was the Vice President of Digital Technology at National Public Radio. She has also held senior roles at Microsoft as a Principal Product Manager in AI and at Amazon, where she was a Senior Architect working on Alexa.
Alongside her busy corporate career, Noelle is also the CEO of the AI Leadership Institute, a global organisation that she founded to empower and inspire senior executives to think deeply about AI and how to apply it responsibly.
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Find Noelle here:
LinkedIn: https://www.linkedin.com/in/mindfulleadership/ Twitter: https://twitter.com/NoelleSilver_ Website: https://noellesilver.com/ YouTube: https://www.youtube.com/noellesilver Instagram: https://www.instagram.com/noelle.ai/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Milton Jackson graciously gives Brave UX’s first poetry reading, reflects on the critical importance of role models, and shares his aspirations for a more inclusive world.
Highlights include:
⭐ Poetry reading: Love Lost in Likes ⭐ What led you to a career in technology and design? ⭐ Has the lack of black designers been painfully obvious to you? ⭐ Where did your confidence to teach public speaking come from? ⭐ Why isn’t the written word more central to the experiences we design?
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Who is Milton Jackson?
Milton is the SVP of Experience Design for Wealth, Wellness, Rewards and Retirement at Bank of America, where he’s helping to redefine how the business serves its customers.
Before joining Bank of America, Milton was the AVP, Head of Digital Design and UX at The Hartford, a Fortune 500 insurance and investment company.
And, earlier in his career, Milton spent five and half years at ESPN, where he was responsible for leading the UI and UX for ESPN.com, ESPNFC.com and ESPNDeportes.
Alongside his busy corporate design career, since 2014 Milton has also been the Founder and CEO of PicSpotr, a proudly black-owned company and CRM that’s specifically designed to empower professional photographers to build their businesses.
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Find Milton here:
LinkedIn: https://www.linkedin.com/in/heymiltonj/ Twitter: https://twitter.com/milton_jksn Website: https://www.picspotr.com/ ADPList: https://adplist.org/mentors/milton-jackson
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Peter Merholz demystifies design leadership, openly shares the ups and downs of a trail-blazing design career, and how we can keep design “weird” without getting fired.
Highlights include:
⭐ What is the fundamental job of the designer leader? ⭐ Why do design leaders find it difficult to figure out what their job is? ⭐ What advice did Obi Wan give Luke that design leaders need to hear? ⭐ Why are you a design pragmatist and not an idealist? ⭐ What do design leaders need to know about politics and relationships?
DesignLeadership #UX #UXDesign #AdaptivePath #BraveUX
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Who is Peter Merholz?
Peter is the Founder and Principal at Humanism at Scale, the consulting practice he started in 2019 to amplify the practices and potential of design teams by shaping design organisations and bolstering design leadership.
Before founding Humanism at Scale, Peter was the VP of Design at Snagajob, where he oversaw design for both product and marketing. Peter has also held positions such as Senior Director of Design at Jawbone, VP of Global Design at Groupon and VP of User Experience at Inflection.
But it is his role and the almost 11 years he invested as a Co-Founder and the Head of Design Practice of Adaptive Path - then the world’s leading UX strategy and UX design firm - that he is perhaps best known for.
In 2016, Peter co-authored “Org Design for Design Orgs” with Kristin Skinner, which was the first book to address building and managing effective in-house design teams.
And, last millennia, Peter coined the term blog!
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Find Peter here:
LinkedIn: https://www.linkedin.com/in/petermerholz/ Twitter: https://twitter.com/peterme Website: https://www.petermerholz.com/
Peter’s book:
Org Design for Design Orgs - Building and Managing In-House Design Teams: https://orgdesignfordesignorgs.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Audrey Cheng shares her journey from lab scientist to CTO, why she redefined career success, and how UX and product can work better together.
Highlights include:
⭐ Why did you have to leave redefine career success? ⭐ Should product leaders be leading design orgs? ⭐ How do you involve stakeholders in UX design, in a meaningful way? ⭐ Should designers seeking influence consider a move into product? ⭐ How do you handle demands for features from stakeholders?
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Who is Audrey Cheng?
Audrey is the Chief Technology Officer at Imagr, the first vision-only, white-label, autonomous checkout solution that retailers can own, operate and scale themselves.
Before joining Imagr, she was the CPO at SnapComms, an Everbridge company. At the same time, Audrey was also the Head of Global UX for all of Everbridge’s products, working closely with the CTO - Dr. John Maeda.
Prior to Everbridge, Audrey was the VP of Product at Pushpay, the world-leading digital engagement and giving platform for churches.
In 2019, Audrey was recognised by Leading Women in Product, as the Product Leader of the Year for Australia and New Zealand.
A clear communicator and a passionate product person, Audrey has been invited to deliver talks at UXDX Asia Pacific and Mind the Product, and has been a repeat guest on the Fearless Product podcast.
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Find Audrey here:
LinkedIn: https://www.linkedin.com/in/audrey-cheng-b495a02/ Twitter: https://twitter.com/audjcheng
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Dan Hill challenges us to think differently about our cities and civic spaces, to consider the second order effects of our work, and to think carefully about the questions we’re asking.
Highlights include:
⭐ Who should be responsible for the negative externalities of technology? ⭐ When and why did the financialisation of our public spaces begin? ⭐ “Technology is the answer. But what was the question?” ⭐ Do people have cause to be grumpy about cycle lanes? ⭐ Why do we make cities?
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Who is Dan Hill?
Dan recently finished up as the Director of Strategic Design at Vinnova, the Swedish Government’s innovation agency, to become the Director of the Melbourne School of Design, at the University of Melbourne in Australia.
He has also been an Associate Director and Head of Arup Digital Studio, a Strategic Design Lead at SITRA (Finland’s government innovation fund) and the Head of Interactive Technology and Design at the BBC.
Dan was one of the Mayor of London’s - Sadiq Khan’s - inaugural Design Advocates. He has been a Trustee of the Participatory City Foundation and he is a founding member of the UN HABITAT Council for Urban Initiatives.
The author of the influential book “Dark Matter & Trojan Horses: A Strategic Design Vocabulary” and a a prolific blogger, Dan has been writing about design, technology, cities and culture for over 20 years on his blog, “City of Sound”.
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Find Dan here:
LinkedIn: https://www.linkedin.com/in/cityofsound/ Twitter: https://twitter.com/cityofsound Website: https://www.cityofsound.com/ Blog: https://cityofsound.medium.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Jodine Stodart shares how to get and keep stakeholders engaged, why it’s important to develop your understanding of self, and the timeless power of listening.
Highlights include:
⭐ How important are stakeholder interviews for UX success? ⭐ Can UX be successful if customer centricity isn’t a strategic focus? ⭐ How do you help stakeholders to make sense of design artefacts? ⭐ Why do leaders need to be more conscious of their impact on others? ⭐ How do you help someone to see another person’s perspective?
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Who is Jodine Stodart?
Jodine is the Director of Fireside Consulting, the UX & Design Coaching, Service Design, Regenerative Design, and Conscious Leadership Coaching practice that she founded in 2019.
As someone who is inspired by the potential for design to help solve complex problems, Jodine is also the co-founder of the online UX community called UXCONNECT, through which she runs regular leadership retreats.
Prior to Fireside Consulting, Jodine was a Director of User Experience at Digital Arts Network in New Zealand, where she worked with key clients such as Auckland Council, Countdown Supermarkets, and Spark.
She was also a Senior User Experience Consultant at Optimal Usability, a leading New Zealand design research consultancy that was sold to Price Waterhouse Coopers in 2014.
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Find Jodine here:
LinkedIn: https://www.linkedin.com/in/jodinestodart/ Twitter: https://twitter.com/jUXposition Website: https://firesideconsulting.biz/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Brendan Jarvis & Lou Rosenfeld bring you a special episode, featuring Brendan’s keynote from Design at Scale 2022 - Framing Tomorrow by Questioning Today.
Highlights include:
⭐ What’s been going on for Lou, lately? ⭐ What were the best parts of Design at Scale 2022? ⭐ How is the field been coping with global uncertainty? ⭐ Where can people find out more about the DesignOps Summit? ⭐ Brendan’s opening keynote from Design at Scale 2022
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Who is Lou Rosenfeld?
Lou is the Publisher and Founder of Rosenfeld Media, through which he and his team release some of the best books on UX, produce world-class conferences, and curate a number of specialist design communities.
He is also the host of the Rosenfeld Review podcast and the co-author of “Information Architecture for the World Wide Web”, often fondly referred to as The Polar Bear Book.
Who is Brendan Jarvis?
Brendan is the insatiably curious Managing Founder of The Space InBetween, formerly an award-winning digital design studio and now the only specialist UX research practice and world-class UX lab in New Zealand.
His mission? Helping enterprise design leaders to develop brave and inclusive design cultures, through effective UX research and research experiences that build the capabilities of their teams.
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Find Lou here:
LinkedIn: https://www.linkedin.com/in/louisrosenfeld/ Twitter: https://twitter.com/louisrosenfeld Website: https://rosenfeldmedia.com/ Podcast: https://soundcloud.com/rosenfeld-media
Find Brendan here:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Twitter: https://twitter.com/brendanjarvis Website: https://thespaceinbetween.co.nz/ Podcast: https://braveux.podbean.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Matthew Holloway shares what it was like to lead SAP’s design thinking transformation, why designers need to get their house in order first, and the importance of purposeful rest.
Highlights include:
⭐ What was it like working with Don Norman at Apple? ⭐ Does design maturity start with designers’ maturity? ⭐ Why can’t you impose design culture over night? ⭐ How can design leaders get a seat at the top table? ⭐ Do critics of Design Thinking have a legitimate axe to grind?
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Who is Matthew Holloway?
Matthew is an independent design consultant with over 25 years of experience scaling high performance product design teams for some of the world’s largest companies.
As VP in the Office of CEO at SAP, Matthew worked with Hasso Plattner (the Co-Founder and Chairman) and Henning Kagermann (the then CEO) leading the global Design Thinking transformation of SAPs 60,000-person development, sales and consulting services divisions.
After leaving SAP, Matthew took on the role of VP of Product Design & User Experience for Shutterfly. While there he led an aggressive programme of ongoing product improvements, as well as a strategic programme that resulted in an estimated $50 million dollars of annual savings.
He has co-founded two companies, including Atlas Informatics - a machine learning based personal search technology - that counted Bill Gates, Nathan Myhrvold and Microsoft amongst its investors - and was acquired by Xinova in 2017.
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Find Matthew here:
LinkedIn: https://www.linkedin.com/in/maholloway/ Website: https://matthewholloway.com/
Inside the Grateful Dead house: https://bit.ly/3yy2ZWH
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Bill Albert reflects on what it takes to run effective UX research, why evaluating more than usability is important, and how UX leaders can unlock better budgets.
Highlights include:
⭐ Are UX leaders who aren’t quantifying UX derelict in their duties? ⭐ Why is UX sometimes the ambulance at the bottom of the cliff? ⭐ How can UX leaders secure enough budget to enable UX research? ⭐ Should UX research be concerned with measuring preferences? ⭐ Who was Dr. Tom S. Tullis and what impact did he have on your life?
UX #UXResearch #UserResearch #UXR #Usability #UsabilityTesting #MixedMethods #DesignLeadership #BraveUX
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Who is Bill Albert?
Bill is the SVP, Global Head of UX & Customer Development at Mach49, a growth incubator and accelerator for global 1,000 businesses that has over $50B in market cap and counting.
Prior to joining Mach49, Bill was an Adjunct Professor in Human Factors at Bentley University and the Executive Director of the Bentley University User Experience Centre for nearly 14 years.
Along with the his good friend, the late Dr. Tom S. Tullis, Bill is the co-author of two books, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics and Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies.
Since 2013, Bill has been the Co-Editor and Chief of the Journal of User Experience. A peer-reviewed, international, online publication that’s dedicated to promoting and enhancing the practice, research and education of UX design and evaluation.
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Find Bill here:
LinkedIn: https://www.linkedin.com/in/walbert/ Twitter: https://twitter.com/uxmetrics Company: https://mach49.com/ Journal of UX: https://uxpajournal.org/ Bentley UX Center: https://www.bentley.edu/uxc/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Daniel Rosenberg speaks frankly about executive design leadership, why he’s trying to take the field back to first principles, and how the sun is setting on design as we know it.
Highlights include:
⭐ Which Jedi would Don Norman say is most like you? ⭐ How did your first presentation to Larry Ellison at Oracle go? ⭐ Why is design education being overly intuitive a problem? ⭐ What is Semantic IxD and why is it important? ⭐ How do you remove enemies while maintaining moral authority?
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Who is Daniel Rosenberg?
Daniel is the Chief Design Officer at r-CDO and during his 40+ year career, he has forged a near unparalleled path as a world-leading and highly respected UX practitioner, global design executive, consultant, author and educator.
Recently, Daniel has been working at the intersection of AI and interaction design, advising a number exciting startups, including WellDoc, CanSurround, Workato and Kleeen Software.
Before starting r-CDO, Daniel was the top UX executive at Oracle where he served as VP of UI Design, and then at SAP, where he was SVP of Global User Experience.
Prior to joining Oracle, while he was at Ashton-Tate and then Borland, Daniel invented several design patterns that are still popular in product design today, including tabbed UI.
Daniel’s latest book UX Magic was published in 2020; a groundbreaking book that lays out a complete system for Semantic Interaction Design.
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Find Daniel here:
LinkedIn: https://www.linkedin.com/in/danielrosenbergux/ Website: https://rcdoux.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Jason Buhle discusses what’s important when moving from academia to industry, UX research as a career path, and why usability research matters.
Highlights include:
⭐ Why is Neil Gaiman’s Sandman your LinkedIn banner image? ⭐ What did you learn when you moved from academic research to UX research? ⭐ Have you hired someone for a UXR role from a UX bootcamp background? ⭐ Why is there less rigorous usability research being conducted as UX research grows? ⭐ Do academic-origin UX researchers see usability research as beneath them?
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Who is Jason Buhle?
Jason is a Managing Director at AnswerLab, the world’s largest independent consultancy, exclusively focused on UX Research.
At AnswerLab, Jason leads a team of a dozen UX Strategists, responsible for designing research programmes for some of the world’s most important and innovative companies, such as Google, Meta, Amazon, eBay, FedEx and Wells Fargo.
In 2012, Jason was awarded a PhD in Cognitive Neuroscience from Columbia University, for his research into cognitive and emotional control.
His related academic work has been cited over 5,000 times and features in 16 peer-reviewed publications, including top journals such as Psychological Science, Cerebral Cortex, and Nature Reviews Neuroscience.
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Find Jason here:
LinkedIn: https://www.linkedin.com/in/jasonbuhle/ Twitter: https://twitter.com/jasonbuhle Website: http://www.jasonbuhle.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Becky Priebe shares what it’s like to design at the edges of technology, the role of systems thinking in design, and design’s relationship with engineering.
Highlights include:
⭐ What drew you to practice design at the edges of technology? ⭐ Are we getting better or worse at shaping technology for humans? ⭐ What does giving equal value to design and engineering look like? ⭐ Why is it important to take a systems perspective when designing? ⭐ What does it mean to ‘make space’ and how have you applied that?
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Who is Becky Priebe?
Becky is the VP of Innovation Design & GTM Lab 13 at MRM, a leading global marketing agency, with offices in 30 countries.
For the past 15 years, Becky has worked at the messy, exciting and emerging end of design technology, creating positive experiences for people.
Amongst other things, Becky’s designed an entertainment system for a McClaren super car, interactive TV for Deutsche Telekom, pre-iPad era tablets for NVIDIA, and an industrial-grade AR headset for RealWear.
Becky was the co-founder of Innovative Converged Devices, where some of the technology used in SNAP AR and Microsoft HoloLens was conceptualised.
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Find Becky here:
LinkedIn: https://www.linkedin.com/in/beckypriebe/ Twitter: https://twitter.com/t3chgrrl Website: https://www.beckypriebe.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Aditi Sharma openly discusses being woman of colour in banking, how she’s building a diverse and inclusive design culture, and why she’s used design to dismantle injustices.
Highlights include:
⭐ Do you carry the weight of patriarchally imposed stigma on your shoulders? ⭐ Was it personally risky to help bring female condoms to women in India? ⭐ Is it fair to characterise the banking industry as a boys’ club? ⭐ Why isn’t design seen as the most important or credible voice in the room? ⭐ What do aspiring design leaders need to know about design leadership?
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Who is Aditi Sharma?
Aditi is an Executive Director of Digital Experience Design at JP Morgan Chase, a leading global financial services firm, where she is championing user-centred design and innovation in payment operations and is working to increase inclusivity, sustainability, and business growth.
Prior to joining JP Morgan Chase, Aditi was a Design Director at Accenture Interactive in New York, where she established customer-centric design programmes for clients such as Walmart, Dupont and Cargill.
A lecturer at the Pratt Institute since 2018, recognised in 2020 by Authority Magazine as an inspirational woman in STEM, and honoured by the Government of India in 2021 with the prestigious ‘Dr. Sarojini Award’, Aditi is certainly someone to watch in design.
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Find Aditi here:
LinkedIn: https://www.linkedin.com/in/aditi-sharma9/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Christian Crumlish blows up some myths that product and UX people believe about each other and shares his insight into how designers can find themselves ‘at the table’ more often.
Highlights include:
⭐ Do you consider yourself to be UX person or a product person? ⭐ Are UXers simply clueless when it comes to product management? ⭐ Are product managers just beancounters in disguise? ⭐ Where does the tension between product management and UX come from? ⭐ How can UXers be responsible for ethics if they’re not responsible for strategy?
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Who is Christian Crumlish?
Christian is the Benevolent Monarch of Design In Product, the UX and product management, strategy, and leadership consultancy he founded in 2019.
Through Design In Product, Christian has worked with organisations like NEST Health, EduWorks, and Listen App, and he’s currently working for the State of California as the Product Lead for COVID19.ca.gov and cannabis.ca.gov .
Prior to ascending to the throne, Christian was the VP of Product at 7 Cups, a mental health and wellbeing startup that is scaling compassion globally. There, Christian built and ran the product team, helping the company to become profitable without VC funding.
Christian is also the author of a number of books, including “Designing Social Interfaces” which he co-wrote with Erin Malone and, most recently, of “Product Management for UX People”, which was published earlier this year.
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Find Christian here:
LinkedIn: https://www.linkedin.com/in/mediajunkie/ Twitter: https://twitter.com/mediajunkie Website: https://designinproduct.com/ Community: https://bit.ly/3EWYrfg
Books:
Product Management for UX People: https://bit.ly/39iUDsZ
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Susan Weinschenk shares a deeply personal account of why she’s a behavioural scientist, the role of ethics in design, and how deciding her self-story helped her while battling cancer.
Highlights include:
⭐ How critical is skepticism for making effective design decisions? ⭐ Why hasn’t ethics always been part of the big tech design conversation? ⭐ How do you help people to become comfortable with finding truth? ⭐ Do designers understand what’s ethical and what’s not? ⭐ What story are we telling ourselves that we should change?
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Who is Susan Weinschenk?
Susan is the Founder, CEO and Chief Behavioural Scientist at The Team W, a behavioural science and user experience consultancy and training company, with clients including a few companies you may have heard of before, such as Amazon, Disney and Target.
With her deep knowledge of behavioural science, underpinned by a PhD in Cognitive Psychology, and developed over 35 years in the field, Susan has shared her knowledge with audiences across the globe, at events such as UX Brighton, the USI conference, and Convey UX.
Susan is also the author of several widely respected books, that are at the intersection of behavioural science and UX design, including: Neuro Web Design: What Makes Them Click?, 100 Things Every Designer Needs to Know About People, and How To Get People to Do Stuff.
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Find Susan here:
LinkedIn: https://www.linkedin.com/in/susanweinschenk/ Twitter: https://twitter.com/thebrainlady Website: https://theteamw.com/ YouTube: https://www.youtube.com/c/Theteamw Podcast: https://www.humantech.theteamw.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Michaela Mora discusses the challenges of categorising race, why homogenous leadership is bad for businesses, and what UX researchers could learn from market research.
Highlights include:
⭐ Why do we care about and continue to categorise race? ⭐ How does knowing things like race and gender lead to better products? ⭐ What is the most important decision a researcher can make? ⭐ How does the homogenous nature of boards & C-Suites affect design? ⭐ Why do UXers resist getting closer to ‘the business’?
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Who is Michaela Mora?
Michaela is the Founder and President of Relevant Insights, a full-service market and UX research firm that’s on a mission to help companies make profitable business decisions based on outstanding research insights.
Prior to founding Relevant Insights in 2007, Michaela was the Market Research Director for Blockbuster Online 📼, where she was responsible for both qualitative and quantitative consumer and UX research, fielding more than 60 projects and delivering stellar business results.
Michaela is also a founding member of the Multicultural Insights Collective, a partnership of veteran researchers from different racial, generational, and geographic backgrounds, who collaborate on large-scale multicultural research initiatives.
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Find Michaela here:
LinkedIn: https://www.linkedin.com/in/michaelamora/ Twitter: https://twitter.com/rinsights Website: https://relevantinsights.com/ YouTube: https://www.youtube.com/c/Relevantinsights
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Katie Swindler shares her insights into designing for the human stress response, agency vs. in-house work-life balance, and how the NASA space suits came to be.
Highlights include:
⭐ How has your experience in theatre management served you in design? ⭐ What does good design feedback look like? ⭐ What is the story of the design of the NASA space suits? ⭐ Why is it important for our products to be designed for humans under stress? ⭐ What are the four main ways we can design for the human stress response?
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Who is Katie Swindler?
Katie is an Innovation Design Strategist and Senior Manager at Allstate, the insurance company that has protected American’s from life’s uncertainties, for more than 85 years.
At Allstate, Katie is responsible for the design strategy of the Innovation Department, including the hiring, development and design of the consumer research practice. She is also the bridge between her department and Allstate’s internal design, creative and consumer research teams.
Prior to joining Allstate, Katie was a User Experience Director at FCB in Chicago, where she was the UX lead for the redesign of the global Jack Daniels website, amongst many other projects.
In late 2021, Katie’s first book - Life and Death Design - was published by Rosenfeld Media. In the book, Katie takes a deep dive into the human stress response and how everyday designers can learn to help their users think clearly and act safely.
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Find Katie here:
LinkedIn: https://www.linkedin.com/in/katieswindler/ Twitter: https://twitter.com/KatieSwindlerUX Website: http://www.katieswindler.com/
Books & Speaking:
Life & Death Design: https://www.lifeanddeathdesign.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Sarah Doody gives her assessment of UX education, shares how she’s helping UXers to have brave career conversations, and what it’s really like being a creative entrepreneur.
Highlights include:
⭐ Is the lack of standards in UX education a good thing? ⭐ How do you help people to have brave career conversations? ⭐ Does having a strong vision blind you from our customers’ needs? ⭐ How do we help people to slow down and focus on problems first? ⭐ What framework have you used to understand your users better?
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Who is Sarah Doody?
Sarah is the Founder and CEO of Career Strategy Lab, the business she started in 2017 as a 45-minute lunch and learn, that has since grown into a leading career coaching company for user experience professionals.
By helping her clients to develop career skills and confidence, Sarah’s clients have secured jobs at companies including Google, Amazon, American Express, Home Depot, Harvard, Warner Brothers Entertainment and Salesforce.
Sarah has been invited to give talks and to teach workshops all over the world, including across the pond at UX London, at Start Con in Australia and at Productized in Portugal, to name a few.
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Find Sarah here:
LinkedIn: https://www.linkedin.com/in/sarahdoody/ Twitter: https://twitter.com/sarahdoody Career Strategy Lab: https://www.uxportfolioformula.com/ Personal website: https://www.sarahdoody.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
David Dylan Thomas shares practical ways of making design more inclusive, reassures us that other people can’t read our minds, and suggests a fresh approach to tackling systemic harms.
Highlights include:
⭐ What is the Illusion of Transparency? ⭐ How do we rise above our biases in design? ⭐ What is an assumption audit and how does it work? ⭐ How do we change bad behaviour without cancelling people? ⭐ What separates bias from the isms - racism, sexism, ageism etc?
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Who is David Dylan Thomas?
David is the Founder and CEO of the appropriately named David Dylan Thomas LLC, the company he established to further his mission to educate people about inclusive design and the role bias plays in our decision making.
The author of “Design for Cognitive Bias”, a book that helps people to understand the logic powering our bias and how to start designing more consciously , AND the host of The Cognitive Bias Podcast, a show with over 100 episodes, David knows a thing or two about bias.
An experienced speaker, David has delivered powerful talks about bias, design and civil discourse across the world, at events such as TEDNYC, SXSW Interactive, UX Copenhagen, An Event Apart and the IA Conference.
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Find David here:
LinkedIn: https://www.linkedin.com/in/daviddylanthomas1/ Twitter: https://twitter.com/movie_pundit Website: https://www.daviddylanthomas.com/
Books:
Design for Cognitive Bias: https://abookapart.com/products/design-for-cognitive-bias
Podcasts:
The Cognitive Bias Podcast: https://apple.co/37zsYng
Lately, I’ve been thinking about… https://apple.co/38932im
References:
Exterminate All the Brutes: https://www.imdb.com/title/tt8396314/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Janelle Estes shares the importance of executive leadership staying connected to customers, and what the best design leaders are doing to successfully scale design research.
Highlights include:
⭐ What do UX researchers need to let go of? ⭐ How can researchers navigate pushback against qualitative research? ⭐ What are the best companies doing to run UX research at scale? ⭐ How important is it for senior management to come face-to-face with customers? ⭐ What are the dangers of unmoderated research?
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Who is Janelle Estes?
Janelle is the Chief Insights Officer at UserTesting, the human insights platform that helps companies to see the world through their customers’ eyes.
At UserTesting, Janelle is the voice of the industry and has significant influence on the product's strategy, key customer relationships, and the definition and delivery of the businesses services.
Before joining UserTesting in 2014, Janelle was a Senior User Experience Consultant at the famous UX consulting company, Nielsen Norman Group. There, Janelle designed and ran hundreds of qualitative and quantitative studies.
The proud co-author of the book “User Tested” where, alongside Andy MacMillan (UserTesting’s CEO), Janelle shares the stories of how the world’s best companies are using human insight to create great experiences.
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Find Janelle here:
LinkedIn: https://www.linkedin.com/in/janelleestes/ Twitter: https://twitter.com/janelle_estes Website: https://www.janelleestes.com/
Janelle’s book:
User Tested: How the World's Top Companies Use Human Insight to Create Great Experiences: https://amzn.to/3IxUm1d
User Testing:
Website: https://www.usertesting.com/ Podcast: https://www.usertesting.com/resources/podcasts
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Benny Zuffolini bravely breaks down how she's navigating enterprise as a neurodiverse design leader, and shares a formative realisation from facilitating her first design sprint.
Highlights include:
⭐ Should people treat you differently when they find out that you’re autistic? ⭐ Why don’t you wish you were diagnosed as being neurodiverse earlier? ⭐ How important is it for people to tell each other the stories they’re telling themselves? ⭐ Are you concerned that being open about neurodiversity may lead to discrimination? ⭐ What have you learned about effectively facilitating workshops with senior stakeholders?
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Who is Benny Zuffolini?
Benny is a Product Design Director at Pearson, a 176 year old world-leading education company that’s helping people to achieve their potential through physical and digital learning and assessment experiences.
Prior to Pearson, Benny was the Head of Design and Experience at Zego, a UK-based insurtech startup that simplifies the way businesses insure their vehicles.
Benny was also the UX Manager at Vonage, where she was credited as one of two design leaders that enabled the successful creation and rollout of a design system that unified the company’s digital product experience, and brought greater efficiency and scalability to design efforts.
Recently diagnosed with autism, Benny has been actively raising awareness of neurodiversity and its many unique aspects and advantages in the workplace.
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Find Benny here:
LinkedIn: https://www.linkedin.com/in/bennyzuffolini/ Twitter: https://twitter.com/benny_bz Website: https://bennypad.com/
The Ladder of Inference: https://www.mindtools.com/pages/article/newTMC_91.htm
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Amy Jiménez Márquez shares her story from designer to design leader, what it was like to design Alexa’s personality, and what’s important when leading people in tough times.
Highlights include:
⭐ Was it an easy choice to move into design management? ⭐ Can leaders afford to be outwardly less than their best during hard times? ⭐ What was it like meeting Captain Jean Luke Picard (Sir Patrick Stewart)? ⭐ What prevents Alexa from defending herself when she’s being abused? ⭐ What were the principles you used when designing for Alexa?
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Who is Amy Jiménez Márquez?
Amy is a Design Director at Compass, a real estate technology company that’s on a mission to help everyone find their place in the world.
Before Compass, Amy invested four an a half years at Amazon, most of which was as the UX Design Manager for Alexa’s personality. A role that would see her team launch adaptive personalities for celebrities, like Samuel L. Jackson, as well as the “Hey Disney!” assistant.
What a job!
Prior to Alexa, Amy worked on the Amazon Flex design team, where she was the Senior UX Design Lead, helping to improve the delivery driver experience in what became a $20 billion plus global logistics platform.
A generous contributor to the global UX community, Amy is the Owner and Publisher of Boxes and Arrows, a thoughtful peer-written publication that’s devoted to provoking thinking and pushing limits when it comes to the practice, innovation, and discussion of design.
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Find Amy here:
LinkedIn: https://www.linkedin.com/in/amymarquez/ Twitter: https://twitter.com/amymarquez Website: https://amymarquez.com/
Boxes and Arrows:
Website: https://boxesandarrows.com/ Twitter: https://twitter.com/boxesandarrows LinkedIn: https://www.linkedin.com/groups/22206/
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00:00 Start 00:33 Amy’s introduction 02:30 Is Kevin the peacock still annoying the neighbours? 03:47 Should we kick off the show with some improv? 06:04 How has growing up in Southern Texas as a Southern Baptist shaped you? 07:47 How did you come to buy Boxes and Arrows from Christina Wodtke? 10:29 Why is information architecture not more central to design education? 11:43 What changed your career trajectory from theatre to design? 14:41 How did people close to you react when you said you were leaving theatre? 16:22 How do we reclaim the belief that we can do or be anything? 17:30 Why did you leave your life in Texas for a new life in Washington? 22:15 How did you end up leading the design team for Alexa’s personality? 24:28 How did you and your husband navigate you becoming the sole income earner? 29:19 What prevents people from feeling passionate about their jobs? 31:50 How can you rekindle the passion for your job? 33:03 Do people need to be passionate about their jobs? 34:06 Where did your feelings of being an imposter come from? 37:34 Are people who feel like they’re imposters actually imposters? 40:40 Was it an easy choice to move into design management? 44:38 What’s challenged you the most as a design leader? 46:55 How does Alexa decide what joke to tell someone? 48:45 What prevents Alexa from defending herself when she’s being abused? 50:27 How did you feel when you couldn’t enable Alexa to defend herself? 54:00 Why is Alexa a her? 57:12 What were the principles you used when designing for Alexa? 01:00:30 What does it mean to make Alexa ‘more human’? 01:02:56 What is Cinco de Mayo? 01:03:39 Can people ever really come to trust a device like the Echo? 01:04:38 Why do you identify with Diana Troy from Star Trek: The Next Generation? 01:06:37 Why is reflecting back what someone says to them an effective coaching technique? 01:08:00 Can leaders afford to be outwardly less than their best during hard times? 01:11:03 Is it more important to be authentic and vulnerable or professional and certain? 01:11:45 What was it like meeting Captain Jean Luke Picard (Sir Patrick Stewart)? 01:14:50 What is your favourite joke that you couldn’t put on Alexa’s regular voice? 01:15:43 What advice do you have for designers looking to make a career change? 01:16:39 Closing out the show - Thanks, Amy!
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Amy Bucher and Geoff Alday unpack how they’re integrating their behavioural and product design practices, the ethical considerations of applying behavioural design to AI, and how designers can apply the COM-B model to change user behaviour.
Highlights include:
⭐ How is designing for behaviour change different to other forms of design? ⭐ What are the ethics governing your AI-infused product design decisions? ⭐ How have you integrated product design with behavioural design? ⭐ Has Government use of coercion worked to increase vaccine uptake? ⭐ What is the COM-B model and how can designers us it to affect behaviour?
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Who is Amy Bucher?
Amy is the Chief Behaviour Officer at Lirio, makers of the world-leading behaviour change AI platform that unites behavioural science with artificial intelligence.
Before joining Lirio, Amy was the Vice President of Behaviour Change Design at Mad*Pow.
Amy is also the author of “Engaged: Designing for Behaviour Change”, published in 2020 by Rosenfeld Media.
Who is Geoff Alday?
Geoff also works at Lirio, where he is the Director of Product Design.
Before Lirio, Geoff was the Director of Product Design at Ruby, a financial services startup, and at Watershed, a learning analytics platform. He was also Product Design Lead at Emma, the well-known email marketing and automation platform.
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Find Amy here:
LinkedIn: https://www.linkedin.com/in/amybucher/ Twitter: https://twitter.com/amybphd Website: https://www.amybucherphd.com/
Find Geoff here:
LinkedIn: https://www.linkedin.com/in/geoffalday/ Twitter: https://twitter.com/geoffa Website: https://www.geoffalday.com/
And Lirio:
LinkedIn: https://www.linkedin.com/company/lirio/ Twitter: https://twitter.com/lirio_llc Website: https://lirio.com/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen). Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Debbie Levitt pulls no punches as she dismantles bizarre UX job descriptions, over-promising UX boot camps, and UX practices that she believes are unknowingly sabotaging the discipline.
Highlights include:
⭐ Is the practice of UX at odds with the process of Agile? ⭐ How do you grow appreciation for UX without evangelising? ⭐ What important things are students not getting from most UX bootcamps? ⭐ How should UX professionals work with other specialists without ceding status? ⭐ What do “unreasonable and bizarre” UX job descriptions say about the organisation?
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Who is Debbie Levitt?
Debbie is the CXO of Delta CX, the business transformation, CX and UX consulting firm through which she helps organisations to improve customer satisfaction, predict and mitigate business risk. It’s also the name of the channel that Debbie hosts on YouTube, where she helps CX and UX leaders to better understand and contend with some of the day-to-day challenges they face
Debbie’s book, “DevOps ICU”, and its associated training teaches non-CX people about CX, why it’s done by specialists, and how to integrate it into their teams and processes. And in late 2019 - that’s pre-pandemic - Debbie also published the appropriately titled “Delta CX: The Truth About How Valuing Customer Experience Can Transform Your Business”.
As a consulting UXer, Debbie has worked for Fortune 500 businesses, such as Sony and Wells Fargo, as well as a range software companies, startups, and digital agencies, including Constant Contact, ROI DNA, and Razorfish.
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Find Debbie here:
LinkedIn: https://www.linkedin.com/in/debbielevitt/ Website: https://DeltaCX.com/ Training: https://deltacx.academy/ Twitter: https://twitter.com/Delta_CX YouTube: https://www.youtube.com/c/DeltaCX
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Natalie Hanson encourages design leaders to play the long-game, challenges designers to be less myopic, and shares the struggle of stepping back from work to focus on her health.
Highlights include:
⭐ Why is it important for design leaders to be patient and persistent? ⭐ How do you tell someone they’re not ready for what they’ve asked for? ⭐ Should other people in our organisations care about users? ⭐ How did Christian Madsbjerg, founder of ReD Associates, help you? ⭐ When and how do you make the case for user research?
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Who is Natalie Hanson?
Natalie is a Principal at ZS, a 12,000 strong global professional services firm with more than 35 years of experience delivering products that create customer and company value.
At ZS, Natalie leads a global human-centred design, research and engineering team of over 250 people. Out and proud since 1986, she is also the executive sponsor of ZS’ global LGBTQ+ community.
Before joining ZS, Natalie was the Senior Director of Strategic Programs & UX Consulting at SAP, where she oversaw a portfolio of programs within the Knowledge Management function.
Natalie is also the founder of AnthroDesign, a community of people working in UX and using ethnographic methods, Natalie has worked tirelessly for the past 20 years to bring people from across design and anthropology together.
Her efforts have helped to spawn the EPIC conference, which aims to advance the value of ethnography in industry, as well and a number of books.
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Find Natalie here:
LinkedIn: https://www.linkedin.com/in/nataliehanson/ Twitter: https://twitter.com/ndhanthro Website: https://nataliehanson.com/
AnthroDesign:
Website: https://anthrodesign.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
SPECIAL MESSAGE: I will match every dollar donated by Brave UX listeners to Doctors Without Borders / Médecins Sans Frontières and their work in Ukraine 🇺🇦 (up to $1,500 NZD / $1,000 USD).
Please donate now at https://bit.ly/3ISQKIq and then email me with the $USD amount that you donated - brendan@thespaceinbetween.co.nz.
Words of support matter.
Actions matter more.
Brave is Ukraine 🇺🇦.
Lada Gorlenko speaks about researching in high-stress environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.
Highlights include:
- How do you help your team to let go of perfectionism?
- Is enterprise UX boring compared to consumer UX?
- What did you learn studying murderers and drug offenders?
- How do you involve executives effectively in research?
- What are we not talking enough about in UX Research?
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Who is Lada Gorlenko?
Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic.
Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units.
An organisational psychologist by training, Lada’s research career began by working on programmes for the European Commission and European Union, before moving into Enterprise UX, where she started out as a VR Designer for British Telecom in the very-early 2000s.
It was during this time that Lada also co-founded the Interaction Design Association (IxDA), which grew to over 120,000 members.
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Find Lada here:
LinkedIn: https://www.linkedin.com/in/ladagorlenko/
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Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Sam Ladner explores the tension inherent in mixed methods research, why people get so emotional about identity, and the importance of interpretive flexibility in tech.
Highlights include:
⭐ How do the statues on Rapa Nui (Easter Island) illustrate other ways of knowing? ⭐ What two philosophical positions are at odds in mixed-methods research? ⭐ How can researchers become more comfortable engaging with stakeholders? ⭐ What is interpretive flexibility and how does it apply to technology? ⭐ Why are you uncomfortable with a strictly Western way of knowing?
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Who is Sam Ladner?
A sociologist by training, Sam specialises in ethnographic research, design thinking, and strategic foresight, and she has over 15 years of applied research experience, helping companies to uncover the human side of workplace technology.
Currently a Senior Principal Researcher at Workday, Sam is focusing her efforts on understanding how work is changing, and building that insight into Workday’s products.
Before joining Workday, Sam was a Principal UX Researcher at Amazon, where she was the founding researcher for the AI-infused Echo Look. Sam also invested several years at Microsoft, where she worked on Cortana, Windows 10, Microsoft Office, Xbox, and HolloLens.
Highly skilled in both qualitative and quantitative research methods, Sam recently published her second book, “Mixed Methods, a short guide to applied mixed methods research”, which is essential reading for anyone wanting to understand and apply mixed methods in their practice.
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Find Sam here:
LinkedIn: https://www.linkedin.com/in/sladner/ Twitter: https://twitter.com/sladner Website: https://www.samladner.com/
Books:
Mixed Methods - A Short Guide to Applied Mixed Methods Research: https://www.mixedmethodsguide.com/
Practical Ethnography - A Guide to Doing Ethnography in the Private Sector: http://www.practicalethnography.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Laura Kalbag calls on businesses using people’s data for profit to examine the ethics of that model, and talks practical inclusive design and digital accessibility.
Highlights include:
⭐ How are accessibility and inclusive design different? ⭐ What does the inaccessible state of the web say about technologists? ⭐ What’s wrong with companies profiting from our behavioural data? ⭐ Why have you gone to great lengths to live up to your values? ⭐ What can we do to help our organisations to make more ethical decisions?
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Who is Laura Kalbag?
Laura is a designer and developer, as well as the Co-Founder of the Small Technology Foundation, a two-person and one-husky, not-for-profit, that strives for a more ethical, more private, and more just technology industry.
From 2016 until December 2021, the Small Technology Foundation made and supported Better, a digital privacy tool for Safari - across Apple’s operating systems.
Laura is also a passionate proponent for creating a web that is inclusive and accessible. In 2017 she published her first book, “Accessibility for Everyone”, through A Book Apart.
The book is a guide to the accessibility landscape. Helping people to understand disability and impairment challenges; get a handle on important laws and guidelines; and to learn how to plan for, evaluate, and test accessible design.
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Find Laura here:
LinkedIn: https://www.linkedin.com/in/laurakalbag/ Twitter: https://twitter.com/LauraKalbag Website: https://laurakalbag.com/
Small Technology Foundation:
Website: https://small-tech.org/ Email: hello@small-tech.org
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Surya Vanka brings his hallmark energy to this conversation about the power of design, the challenges the field faces, and how he’s using Design Swarms to ignite creativity.
Highlights include:
⭐ Why is your mission, “to unleash the design thinker in every person”? ⭐ How is the democratisation of design helping and hurting the field? ⭐ What can seasoned designers learn from design’s growth? ⭐ What is keeping people’s creativity leashed? ⭐ Why is inclusive design important?
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Who is Surya Vanka?
Surya is a design innovator with over 25 years of hands-on experience bringing the design of physical and digital products to life. And through Authentic Design, the studio he founded in 2014, he is on a mission to unlock the creative potential of everyone on the planet.
One of the ways Surya is doing that is through Design Swarms - a democratic design approach - used by organisations like the Clinton Global Initiative, the United Nations, and Global Humanitarian Lab, to help tackle a variety of wicked problems, including the Opioid Epidemic, Domestic Violence, Water Borne Diseases, Digital Equity, and Ocean Pollution.
Before founding Authentic Design, Surya was a Director of User Experience at Microsoft, based at the Redmond campus. There, he led multiple design teams, including the enterprise-wide design excellence team, and was a key contributor to Microsoft’s experience-led renewal.
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Find Surya here:
LinkedIn: https://www.linkedin.com/in/suryavanka/ Twitter: https://twitter.com/suryavanka
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Trip O’Dell discusses the secret advantages of neurodiversity in design teams, and why it’s an essential ingredient for healthy, effective, and progressive design cultures.
Highlights include:
⭐ Why do you feel connected to Captain Kirk? ⭐ What do we lose when we pressure our children to conform? ⭐ How important is language in normalising neurodiversity? ⭐ What role did accessibility play in Amazon Flex’s Driver Experience? ⭐ How does design storyboarding help to achieve alignment?
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Who is Trip O’Dell?
Trip is a Senior Director of Product Design at Pearson, a 176 year old world-leading education company that helps people to achieve their potential through learning and assessment experiences.
Before joining Pearson, Trip was the Chief Experience Officer at Habitat Logistics, a Y-Combinator backed startup, where he led people, process, and product.
Trip has also worked as a UX designer and design leader for some of the biggest names in tech, including Adobe, Microsoft and Amazon.
During his time at Amazon, Trip was a UX Lead for Audible, a Design Manager for Alexa, and the Head of Design for Amazon’s Flex & Driver Experience.
He is a named inventor on five design and technology related patents, including automated messaging, synchronous presentation of content with braille translation, and dynamically guided user reviews.
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Find Trip here:
Website: https://www.tripodell.com/ LinkedIn: https://www.linkedin.com/in/tripodell/ Twitter: https://twitter.com/tripodell/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
William Ntim shares the story of his journey from Ghana to America, why he’s so focused on mastering time, and what he believes is holding designers back.
Highlights include:
⭐ What can we learn from Ernest Hemingway’s approach to life? ⭐ Why do people find soft skills so hard to master? ⭐ How did losing your job change your professional approach? ⭐ Is it important for designers to love what they do? ⭐ How do manage constraints while creating work that you’re proud of?
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Who is William Ntim?
William is a Senior UX Designer at Paypal where he’s helping to shape the future of the company’s financial products, making it easier for people to send and receive money across the globe.
Before joining Paypal, William was a Senior UX Designer at The Home Depot. There, William owned the end-to-end experiences for B2B Order Management, Purchase History, Cart and Checkout, as well as several other product experiences.
In 2020 William was named LinkedIn’s #1 Top Voice in Design. In his words, it all started with a single “passionate rant”. What resulted was the incredibly popular 101 Random UX Tips series and book, putting him on the radar for many UXers across the world.
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Find William here:
LinkedIn: https://www.linkedin.com/in/williamntim/ ADPList: https://www.adplist.org/mentors/william-ntim
Buy the book:
101 Random UX Tips: https://101randomuxtips.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Darren Hood challenges us to learn the history of UX, to beware of snake-oil when assessing training options, and to revisit our thinking on imposter syndrome.
Highlights include:
⭐ How are UX bootcamps and courses impacting the field? ⭐ Why is it important to know the history of UX? ⭐ What’s driving people to declare imposter syndrome? ⭐ Is the popularisation of UX enabling better design practice? ⭐ What does the field of UX need to become more effective?
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Who is Darren Hood
Darren is a Principal Product Designer at Omnicell, the world-leader in pharmacy robotics. There, he champions product design and coaches other designers, cultivating a culture of curiosity, clear communication and collaboration.
Alongside his work as a designer, Darren is helping to prepare the next generation of UXers, serving as an Adjunct Professor at Kent State University and Lawrence Technological University. He is also on the faculty of Harrisburg University of Science and Technology.
A passionate contributor the global UX community, Darren is the host of the podcast The World of UX. He is also a regular conference speaker, blogger and podcast guest - sharing his refreshingly unfiltered views on the field.
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Find Darren here:
Website: https://www.dhoodux.com/ LinkedIn: https://www.linkedin.com/in/dwhood/ YouTube: https://bit.ly/3p244mf Medium: https://uxuncensored.medium.com/ Twitter: https://twitter.com/darrenhood/ Podcast: https://worldoux.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Jaime Levy shares the importance (and danger ⚡) of putting yourself into your work, how UX going mainstream has changed the field, and wonders, “where are all of our design heroes?”.
Highlights include:
⭐ How is the mainstreaming of UX changing the field? ⭐ Why is it important to put yourself into your work? ⭐ How far do we have to go to create a meaningful career? ⭐ Why did you stop teaching UX at university? ⭐ How do you reconcile being burned out with being an overachiever?
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Who is Jaime Levy?
Jaime is a world-leading UX and Product Strategist, based in Los Angeles, California. For more than 30 years she has been a pioneer of digital products and services, working for Fortune 500 companies and award-winning agencies, across many sectors.
The author of the best selling book, “UX Strategy: Product Strategy Techniques for Devising Innovative Solutions”, which has been translated into 9 languages and is now in its second edition - Jaime knows a thing or two about UX strategy.
A passionate and longstanding contributor to the UX community, Jaime regularly delivers workshops, online masterclasses, and speeches at conferences, such as Interaction Latin America, From Business to Buttons, and UX Week, on top of her consulting engagements.
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Find Jaime here: Website: https://jaimelevy.com/ LinkedIn: https://www.linkedin.com/in/jaimerlevy/ Twitter: https://twitter.com/JaimeRLevy/ Buy the book: UX Strategy - Product Strategy Techniques for Devising Innovative Digital Solutions: https://www.userexperiencestrategy.com/ ======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Kate Leto calls on us to improve the EQ of our product orgs, so that we can improve their performance, our team's happiness, and our own self-awareness.
Highlights include:
⭐ Why do we focus overly on technical product management skills? ⭐ How do you make the business case for investing in Product EQ? ⭐ What mistakes do we often make when interviewing product people? ⭐ How can people come to terms with imposter syndrome? ⭐ How can product leaders avoid their own EQ blindspots?
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Who is Kate Leto?
Kate is the Principal and Founder of Kate Leto Consulting, the vehicle through which she shares her 25 years of expertise in product management, organisational design, culture transformation and personal development with the world.
Before founding her consulting practice, Kate was the Head of Product at Moo.com in London, where she built and led the product management and UX teams responsible for the business’ e-Commerce platform, and premium physical product range.
A regular speaker, blogger, and the author of a book worth its weight in gold, “Hiring for Product EQ: Using Product EQ to go beyond culture and skills”, Kate has a huge heart (and mind) for increasing the effectiveness of product organisations.
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Find Kate here:
Website: https://www.kateleto.com/ LinkedIn: https://www.linkedin.com/in/kateleto/ Meidum: https://kleto.medium.com/ Twitter: https://twitter.com/kleto/
What the heck is self-awareness and why should you care? https://bit.ly/3rHjf69
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
In this final episode of 2021, instead of an in-depth interview, you’re going to hear a series of short and important messages from a range of previous Brave UX guests.
There's plenty of healthy mind food in this episode, especially as you reflect on the year that's been and contemplate the year ahead.
Stay safe and be well.
And...
Keep being brave!
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Gregg Bernstein shares what it takes to build an impactful UX research practice, how to avoid compromising your findings, and why *NSYNC is better than the Backstreet Boys.
Highlights include:
⭐ Is Punk Dead? ⭐ What role does humility play in being an effective UX researcher? ⭐ Is it dangerous for UX Researchers to be seen as service providers? ⭐ How do you help your team to manage the stress of their roles? ⭐ What difference did the UX of your wife’s cancer care make?
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Who is Gregg Bernstein?
Gregg is a leading voice in the UX Research community 💡 and is currently a User Research Lead at Conde Nast, the media company behind such storied titles as The New Yorker, Wired, Vanity Fair, Vogue, and GQ.
Before joining Conde Nast, Gregg held a number of senior UX research roles, including at Mailchimp and Vox Media. At Vox, Gregg started as the first an only UX researcher and went on to grow a great team, and to become the Senior Director of User Research.
Gregg is also the author of, “Research Practice: Perspectives from UX Researchers in a Changing Field”, a book that helps aspiring researchers to see inside the field through the stories and experiences of current practitioners.
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Find Gregg here:
Website: http://gregg.io/ LinkedIn: https://www.linkedin.com/in/greggbernstein/
Buy the book:
Research Practice: Perspectives from UX researchers in a changing field https://researchpractice.co/
And if you want to refresh your memory on 90s boy bands…
*NSYNC - Bye Bye Bye video: https://youtu.be/Eo-KmOd3i7s
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Tracy McGoldrick talks about the challenges of building a Research Ops practice that supports over 100 UX researchers, and how IBM’s increasing the impact of design.
Highlights include:
⭐ How do you know if Research Ops is doing a good job? ⭐ What is the biggest misconception people have about Research Ops? ⭐ How has GDPR and CCPA impacted the Research Ops practice? ⭐ Why is IBM investing hundreds of millions of dollars into Design? ⭐ How did you make your massive research repository easy to use?
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Who is Tracy McGoldrick?
Tracy is the Head of UX Research Ops and Design Eminence at IBM in Austin Texas, where she is currently creating the infrastructure to help accelerate IBM’s Cloud and Cognitive Software research practice.
A passionate evangelist for User Experience and Design Thinking, Tracy actively works with all aspects of IBM’s business to grow the relationships and culture that develop awareness, appreciation, and ability in human-centred design practices.
Before joining IBM in 2017, Tracy was the Head of Global Photography and CG Imaging at Dell Technologies. There, she led the talented teams who created visual assets for the company, while also running the operational aspects that supported them.
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Find Tracy here:
LinkedIn: https://www.linkedin.com/in/tracymcgoldrick/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Mikkel Michelsen takes us into the world of UX design for mission critical systems (including the F-35), where users’ lives are quite literally in the hands of the designer.
Highlights include:
⭐ Did you get to fly in an F-35? ⭐ How did it feel to design systems that had direct impact on human life? ⭐ How did you involve users in the design of mission critical systems? ⭐ How do design for the unpredictability of people in high-stress situations? ⭐ How do you manage being both a PM and a Lead UX designer?
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Who is Mikkel Michelsen?
Mikkel is a Product Manager and Lead UX Designer at Systime Solutions, a division of Gyldendal, Scandinavia’s largest publisher.
Before Systime, Mikkel was the Chief UX Designer at Danske Bank, the largest bank in Denmark. He has also held other senior design roles, such as the Head of UX at WhiteAway Group, and Lead UX Designer at eBay Scandinavia.
But, it was Mikkel’s work at Systematic, a provider of mission critical technology solutions, that really caught my attention. During nearly 8 years there, Mikkel designed some of the critical systems within the F-35 fighter jet, as well as other defence and healthcare experiences.
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Find Mikkel here:
Website: https://nielsmikkel.com/ LinkedIn: https://www.linkedin.com/in/mikkelm/
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Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Eva PenzeyMoog shines a light on how digital products are being used to enable domestic violence, and what we can do to protect our most vulnerable users.
Highlights include:
⭐ What is domestic violence and how does it show up? ⭐ How is technology being weaponised by domestic abusers? ⭐ Why can’t our users be solely responsible for their own safety? ⭐ How can designers use archetypes to help safely shape their products? ⭐ How can leaders help their teams to design for safety safely?
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Who is Eva PenzeyMoog?
Eva is the founder of The Inclusive Safety Project and the author of Design for Safety, a brand new book that shows us how we can prevent our work from being weaponised for interpersonal harm, and protect and empower our most vulnerable users.
Alongside her consulting practice, Eva is a Principal Designer at 8th Light, a leading Chicago-based software design and development agency.
Previously, Eva was volunteer domestic violence educator and rape crisis counsellor, spending time with survivors of sexual assault in emergency rooms, making sure they felt supported and understood their options, while advocating for their positive treatment by medical and law enforcement professionals.
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Find Eva here:
LinkedIn: https://www.linkedin.com/in/evapenzeymoog/ Website: https://evapenzeymoog.com/ Twitter: https://twitter.com/epenzeymoog/
Design for Safety: https://abookapart.com/products/design-for-safety
The Inclusive Safety Project: https://www.theinclusivesafetyproject.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Amy Santee encourages us to take control of our careers, to take action when we see something that’s not right, and to realise we have more power than we think we do.
Highlights include:
⭐ Are jobs in UX and other ares of HCD bullshit jobs? ⭐ Why did you write and publish your own code of ethics? ⭐ How do you help people to establish useful career goals? ⭐ What should people considering a career change to think about? ⭐ What can people do when they see something that’s not right at work?
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Who is Amy Santee?
Amy is a Career Strategist & Coach for User Experience Professionals, who want to navigate their own path to success and impact the world for the better.
Through her coaching practice, Amy has helped clients who work at (and have landed jobs at) a wide range of organisations, including Sony, Google, Github, Peloton, Mayo Clinic and the Government of Canada.
Amy’s own career journey has been quite the story, moving from Anthropology in academia, to in-house UX research roles at companies like State Farm Insurance and eBay, where she was a Senior Design Researcher.
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Find Amy here:
LinkedIn: https://www.linkedin.com/in/amysantee/ Website: https://www.amysantee.com/ Blog: https://anthropologizing.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Dan Balcauski makes product positioning and pricing easy to understand, and shares techniques for uncovering what customers value and are willing to pay for.
Highlights include:
⭐ What is product positioning and why does it matter? ⭐ How do you know if your product has great positioning? ⭐ Why is it so difficult for companies to build what customers value? ⭐ How do you determine what a customer’s willingness to pay is? ⭐ What can researchers and designers do to increase their impact?
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Who is Dan Balcauski?
Dan is the Founder and Principal Consultant of Product Tranquility, where he helps high-volume B2B SaaS CEO’s to dispel the pricing and packaging illusions that prevent new products from growing to their potential.
A reformed software engineer, that went on to earn an MBA from Northwestern University’s Kellogg School of Management, and become a Head of Product, Dan knows a thing or two about what it takes to create products that serve users and deliver on business objectives.
Dan’s product leadership experience has included time as the Product Strategy Principal at SolarWinds, a cloud platform for DevOps. Dan was also the Head of Product at LawnStarter, an Austin Texas based platform that connects consumers to lawn service professionals.
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Find Dan here:
LinkedIn: https://bit.ly/B11vgD Twitter: https://twitter.com/dan_balcauski Website: https://www.producttranquility.com/ Blog: https://bit.ly/3GSeaNc
Understanding the Jobs to be Done by Bob Moesta: https://youtu.be/f2l75aAJo44
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Ruth Brown dives deep into group polarisation, challenging us to get out of our echo chambers and to practice the empathy that we preach.
Highlights include:
- Do we still need insiders to call out uninclusive behaviour?
- How does our need to be perfect reinforce unhelpful binary perspectives?
- How do designers suffer from group polarisation?
- Why do companies find it difficult to be truly human-centred?
- Is it our jobs as designers to make the world a better place?
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Who is Ruth Brown?
Ruth is currently a Senior Design Strategist at ANZ, Aotearoa New Zealand’s largest bank. The bank is so large that it employs a fifth of all people who work in finance and holds roughly a third of the country’s home loans on its books.
Before joining ANZ, Ruth was the General Manager of Design Research at Xero, makers of beautiful online accounting software, and arguably New Zealand’s most successful product company, with nearly 3 million subscribers and revenues of over $600M US.
Ruth also invested 8 years at Trade Me, New Zealand’s equivalent of eBay, where she was the Head of User Experience, and later the Head of People Research.
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Find Ruth here:
LinkedIn: https://bit.ly/B11vgD
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Indi Young challenges us to unlock the potential of the problem space, to be business-wise when engaging with stakeholders, and to listen deeply to learn peoples’ purposes.
Highlights include:
- Why are we so obsessed with solutions in software?
- What do we need to ask ourselves before running research?
- Can we expect business stakeholders to trust qualitative data?
- What does it mean to listen deeply and why is it important?
- Is Big Tech morally bankrupt?
======
Who is Indi Young?
Indi is an independent qualitative data scientist, problem space researcher, coach and consultant. She’s also a globally recognised leader in inclusive product strategy and author, and if you’ve used opportunity maps and mental model diagrams - you can thank Indi.
Her books, Practical Empathy and Mental Models, have helped design and product people around the world to create more human-centred experiences and to understand - in practical terms - what it means to put people before technology.
Before becoming an independent consultant, Indi was a founding partner of Adaptive Path, one of North America’s most well known user experience agencies.
======
Find Indi here:
LinkedIn: https://www.linkedin.com/in/indiyoung/ Twitter: https://twitter.com/indiyoung/ Website: https://indiyoung.com/
Indi’s books:
📙 Practical Empathy - For Collaboration and Creativity in Your Work: https://indiyoung.com/books-practical-empathy/
📗 Mental Models - Aligning Design Strategy with Human Behaviour: https://indiyoung.com/books-mental-models/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Unpacking the stories, learnings and expert advice of world-class UX, design and product management professionals, Brendan Jarvis is on a mission to help you to create better products.
Lisa Maria Marquis encourages us to be better designers by thinking more deeply about the decisions we’re making and their potential for harm.
Highlights include:
- What shocking and harmful IA decision did a dead racist make?
- Why is Information Architecture undervalued and under-practiced?
- How do we actively build a safe and trusting relationship with users?
- Why do non-binary gender categories cause some people to lose their minds?
- Is it possible for us to completely avoid our work causing harm?
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Who is Lisa Maria Marquis?
Lisa is the Principal of “The Future is Like Pie”, an independent Information Architecture and Content Strategy consultancy that’s on a mission to make it easier for people to find, understand, and act on information on the web.
Through her consultancy, Lisa regularly works with well-known agencies, such as Happy Cog and Brain Traffic. She also works directly with organisations such as Autodesk, the University of California, and Egghead.io.
Lisa is also the author of “Everyday Information Architecture”, an amazing book that shows you how to leverage the principles and practices of IA, and the Managing Editor of A Book Apart, a highly respected publisher of books for designers, developers and content creators.
======
Find Lisa here:
LinkedIn: https://www.linkedin.com/in/redsesame/ Twitter: https://twitter.com/redsesame/ Website: https://thefutureislikepie.com/
Lisa’s book:
Everyday Information Architecture: https://abookapart.com/products/everyday-information-architecture
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Jane Austin speaks openly about the twists and turns of her journey from designer to executive-level design leader, and reminds us that it’s okay to be both vulnerable and assertive.
Highlights include:
- How do you help people to be more comfortable with being wrong?
- Why is it important to find your voice as a design leader?
- How does “strong opinions loosely held” work in practice?
- Why is it so important to do qualitative UX research?
- How are you helping other women to succeed in the business world?
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Who is Jane Austin?
Jane is the Chief Experience Officer at Digitas UK, where she’s been charged with creating best-in-class connected experiences for the agency’s clients.
Before Digitas, Jane was the Chief Design Officer for Flo Health, the company behind one of the world’s most popular apps for helping women to take control of menstruation.
From late 2018 to late 2020, Jane was the Director of Product Design at Babylon Health, where she led a global team of 100 talented designers, researchers, content specialists, product and operations people.
======
Find Jane here:
LinkedIn: https://www.linkedin.com/in/msjaneaustin/ Twitter: https://twitter.com/msjaneaustin
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Dan Brown dives into the world of creative and collaborative mindsets, the importance of self-reflection in UX, and why we shouldn’t be too rigid in our design process.
Highlights include:
- Which battles need to be fought in design and which don’t?
- Why do we need to develop better Information Architecture skills?
- Do we rely too much on established design processes?
- What does it mean to be assertive in a positive way?
- Can you admit that you don’t know and still be seen as an expert?
======
Who is Dan Brown?
Dan is the Co-Founder and Principal of EightShapes, a user experience consultancy based in the Washington DC area, whose clients have included large enterprises like Capital One, 3M, and Sprint, as well as tech giants such as Google, eBay and Cisco.
Dan is the creator of “Surviving Design Projects”, a game that helps teams to improve their conflict management skills, as well as the incredibly useful “Information Architecture Lenses”, a deck of cards that helps designers to interrogate their IA in different ways.
He is also the author of three books (1) Communicating Design (2) Designing Together, and (3) Practical Design Discovery, all of which are widely considered to be essential reading for UX designers looking to communicate, collaborate and practice design more effectively.
======
Find Dan here:
LinkedIn: https://www.linkedin.com/in/danmbrown/ Twitter: https://twitter.com/brownorama/ Website: https://eightshapes.com/ Medium: https://medium.com/@brownorama
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Jon Deragon shares with us his UX design leadership journey in South East Asia, how to engage more effectively with stakeholders, and why we mustn’t let life pass us by.
Highlights include:
- How are UX designers like music composers and ER doctors?
- What is it like being a Westerner living and working in Vietnam?
- How do you get past “no” from other stakeholders?
- What characterises a product that is alive versus one that is dead?
- How do you get past your ego when things aren’t going well?
======
Who is Jon Deragon?
Jon is the Head of Design at FPT Software in Ho Chi Minh City, one of Vietnam’s largest IT services companies, with over 20,000 employees.
When Jon joined FPT in May 2020, the business was heavily engineering focused and design was only practiced informally. Now, after what must have been a wild ride, he leads a practice of over 50 talented designers.
Before joining FPT Software, Jon held several Head, and Director level UX positions at a number of top Vietnamese, Indonesian, and Australian companies.
======
Find Jon here:
LinkedIn: https://www.linkedin.com/in/jonderagon/ Website: https://jonderagon.com/ CafeScene: https://cafescene.com/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis:
LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Koji Pereira tells his inspiring story of becoming a senior design leader for some of the world’s hottest tech companies, against all the odds.
Highlights include:
- What’s enabled you to swim and not sink in tough situations?
- Why was Google’s Orkut social network sunset?
- How can we make our products work for people who have low literacy?
- What was it like for you meeting your Dad for the first time?
- How did your team discover the idea for Files by Google?
======
Who is Koji Pereira?
Koji is the host of the Cells & Pixels podcast and has recently joined Twitter, as a Senior Product Design Manager. There, he leads a talented team that is helping users to discover and find content, and other people that they care about on the social network.
Before Twitter, Koji was the Head of Design at Lyft Business. He also spent nearly a decade at Google, including roles as Head of Design for Google’s original social network (Orkut) and Head of Design for the Curator Team, which included the design, launch, and growth of “Files by Google” to over half-a-billion monthly active users.
======
Find Koji here:
LinkedIn: https://www.linkedin.com/in/kojieumesmo/ Twitter: https://twitter.com/kojieumesmo/ Website: https://bit.ly/2VEnG3P Medium: https://medium.com/@kojipereira/
Cells & Pixels:
Website: https://cellsandpixels.com/ Twitter: https://twitter.com/CellsandPixels/ Instagram: https://www.instagram.com/cells.and.pixels/
======
Liked what you heard and want to hear more? Subscribe and support the show by leaving a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Hosted by Brendan Jarvis: LinkedIn: https://www.linkedin.com/in/brendanjarvis/ Website: https://thespaceinbetween.co.nz/ Twitter: https://twitter.com/brendanjarvis/
Rich McCoy unpacks some formative experiences from the Kalahari Desert, how we can conquer our creative fears, and why designing lean creates value faster.
Highlights include:
- How has growing up in the Kalahari Desert shaped you?
- What does it mean to “get primal” with design?
- How do we get over our fear of showing our work?
- What are some clues that product teams are out of alignment?
- How has Dyslexia influenced your creative practice?
======
Who is Rich McCoy?
Rich is the Design Lead on Flying Blue, the loyalty rewards programme for KLM & Air France. Currently he’s managing to do that role working remotely, from the confines of a cupboard underneath a flight of stairs in New Zealand.
Before KLM & Air France, Rich was a Senior Manager of Design at Nationwide Building Society, in the United Kingdom. He also spent a number of years at Trade Me, New Zealand’s version of eBay, where he was a Design Lead responsible for the creative wellbeing of 13 other designers.
Rich also runs a coaching and mentoring practice for other creatives, and is a very talented and established Fine Artist, working through photography, sculpture, paint and digital mediums.
======
Find Rich here:
Website: https://www.mccoy.co.uk/ LinkedIn: https://www.linkedin.com/in/richardmccoy/ Twitter: https://twitter.com/McCoyDigital Artwork: https://www.mccoy.co.uk/artist.php Mentoring: https://www.mccoy.co.uk/creativementor.php
======
Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Sachi Taulelei shares what it’s like to interview people at the end of their lives, why research methods need to adapt to cultural context, and the heavy cost of poor diversity in tech.
Highlights include:
- What is it like interviewing people at the end of their lives?
- How is researching with Pasifika peoples different?
- How have Pasifika been impacted by rapid digitisation?
- Why is diversity important on product teams?
- How are our biases in tech shaping a worse world?
======
Who is Sachi Taulelei?
Sachi is the Design Centre of Expertise Lead (Head of Design) at ANZ, Aotearoa New Zealand’s largest bank. How large is large I hear you ask? ANZ represents 1% of New Zealand’s GDP, and employs 1 in 5 people who work in finance in New Zealand.
Her contributions have been recognised with Gold at the New Zealand Best Design Awards, and she has shared her knowledge at events such as UX Homegrown. Sachi also mentors Masters of UX Design students at the Wellington ICT Graduate School.
Sachi is widely respected and recognised as a design leader and as a leading voice for Pasifika people who work in design and technology.
======
Find Sachi here:
LinkedIn: https://www.linkedin.com/in/sachi-taulelei/ Twitter: https://twitter.com/sachitaulelei/
Resources:
Translating the digital divide by Sachi Taulelei: https://bit.ly/3l3pigl
Ikigai: https://en.wikipedia.org/wiki/Ikigai
======
Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Bob Baxley reflects on his time as a design leader at Apple, why no one can name a famous product designer, and the importance of having conviction in your ideas.
Highlights include:
- What was it like presenting design work to Steve Jobs?
- Is a job in design more than a means to an end?
- Why was Dr. Seuss trying to kill Dick & Jane?
- What role does humility play in supporting ideas?
- How can you present design effectively to senior executives?
======
Who is Bob Baxley?
Bob is a design executive who lives and works in Silicon Valley. He is currently the Senior Vice-President of Design & Experience at ThoughtSpot, a business intelligence and data analytics platform.
Prior to ThoughtSpot, Bob was Head of Product Design at Pinterest where he built, led, and managed a multifaceted design team, responsible for both the consumer and business facing aspects of the product.
Bob also spent over eight years at Apple, where he served in senior leadership roles for Apple’s retail and e-commerce teams. As a Director of Design, Bob hired and led the creative team responsible for a broad variety of applications including the Apple Online Store.
======
Find Bob here:
LinkedIn: https://www.linkedin.com/in/bbaxley/ Twitter: https://twitter.com/thisisbobbaxley/
Bob’s bok:
Making the Web Work: Designing Effective Web Applications - https://amzn.to/2Wb0tq1
Bob’s talks:
A Universal Model for Deconstructing the User Interface - https://youtu.be/WOQdO5vUfmo
Designing the machine that designs the designs - https://youtu.be/0pJ8xfTmbKo
Conditions, Constraints, and Conviction - https://youtu.be/BYPYVvnzWsI
======
Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Uday Gajendar dives deep into what it takes for enterprise design leaders to thrive, and calls on all designers to amplify human virtues through their work.
Highlights include:
- How is designing a political act?
- What is meta design and why does it matter?
- How can agile and design coexist to the benefit of all?
- Why do people want to kill your ideas?
- What are the three levels of design craft?
======
Who is Uday Gajendar?
Uday is a UX Architect at Automation Anywhere, a San Jose, California based company that develops world-leading robotic process automation software.
Across his 20 year career, Uday has wrestled with design challenges in enterprise, startup, and agency contexts, including for well-known companies such as Adobe, Frog Design, Facebook, Netflix, LinkedIn, PayPal and Cisco.
Uday is a regular speaker at popular conferences and events, such as SXSW, UX Australia, and IxDA Interaction. He has also taught interaction design at San Jose State and served as a Stanford d.school executive coach.
======
Find Uday here:
LinkedIn: https://www.linkedin.com/in/udanium/ Website: http://www.udanium.com/ Blog: https://udanium.medium.com/ Twitter: https://twitter.com/udanium
📺 The Rise of Meta-Design: A Starter Playbook - https://bit.ly/2Wcf3xN
======
Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Lada Gorlenko speaks about researching in high-stress environments, how to effectively engage wth senior executives, and where great enterprise UXers come from.
Highlights include:
- How do you help your team to let go of perfectionism?
- Is enterprise UX boring compared to consumer UX?
- What did you learn studying murderers and drug offenders?
- How do you involve executives effectively in research?
- What are we not talking enough about in UX Research?
======
Who is Lada Gorlenko?
Lada is a Senior Director of Research at MURAL, the digital workspace for visual collaboration that’s experienced some crazy growth during the COVID-19 pandemic.
Prior to joining MURAL, Lada was the Director of Experience Research at Smartsheet, where she architected and enabled an organisation-wide customer-obsessed culture, while managing a team of UX researchers that supported 15 product pillars and multiple business units.
An organisational psychologist by training, Lada’s research career began by working on programmes for the European Commission and European Union, before moving into Enterprise UX, where she started out as a VR Designer for British Telecom in the very-early 2000s.
It was during this time that Lada also co-founded the Interaction Design Association (IxDA), which grew to over 120,000 members.
======
Find Lada here:
LinkedIn: https://www.linkedin.com/in/ladagorlenko/
======
Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
Follow us on our other social channels for more great Brave UX content!
YouTube: https://www.youtube.com/TheSpaceInBetween/ LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Steve Fisher opens up about the importance of diversity in technology, the challenges of design leadership, and the role conflict plays in making change.
Highlights include:
- How do you ensure diversity at the Design & Content Conference?
- Is conflict still the key in achieving positive momentum?
- How can new design leaders make a more effective start?
- What do you look for when hiring junior designers?
- How do you help others to understand the value of design?
======
Who is Steve Fisher?
Steve is the Head of Product Design at Zipline, a San Francisco-based store operations platform that’s designed to improve the lives of retail workers. He is also the Founder and Producer of the Design & Content Conference. A world-class event that’s been held annually since 2015.
Before joining Zipline, Steve was the Head of Design and Senior Director of Strategic Programs at TELUS, one of the largest telcos in Canada. There, he was responsible for developing design culture and practice, at scale.
A sought-after speaker, Steve has presented at conferences around-the-world like TEDx, SXSW, Future of Web, Web Visions and DrupalCon.
======
Find Steve here:
LinkedIn: https://www.linkedin.com/in/hellofisher/ Twitter: https://twitter.com/hellofisher/ Website: https://republicofquality.com/
Design & Content Conference:
Website: https://content.design/ Twitter: https://twitter.com/dcontentconf/
======
Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
You can also follow us on our other social channels for more great UX, user research and product design content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
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Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Dave Malouf gets real about the role of DesignOps, how to protect design from errant efficiency seekers, and the challenge of designing in agile environments.
Highlights include:
- What is the value of design?
- Why are we confused about what design is?
- What can design leaders do to better articulate the value of design?
- How can designers play to their strengths and stay relevant?
- Is DesignOps about making design more efficient?
======
Who is Dave Malouf?
Dave is a veteran of digital design and a globally recognised design leader. He is also a pioneer of the field of Design Operations. In fact, he’s widely credited as the person who came up with the abbreviation DesignOps.
Across his 27 years in the field, Dave has held senior design leadership positions at well known enterprise companies such as Rackspace, Hewlett Packard, and Digital Ocean. He is currently the Director of Design Operations at Teladoc.
Dave was a Co-Founder and Board Member of the Interaction Design Association (IxDA). He is also the author of the Guide to UX Leadership, and What is DesignOps, and the Co-Author of the DesignOps Handbook.
======
Find Dave here:
LinkedIn: https://www.linkedin.com/in/davidmalouf/ Twitter: https://twitter.com/daveixd Website: https://www.davemalouf.design/ Blog: https://medium.com/amplify-design
======
Thank you for tuning in! If you liked what you heard and want to support the show, please leave a review on Apple Podcasts (or wherever you listen).
You can also follow us on our other social channels for more great UX, user research and product design content!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Laura Faulkner gives a passionate and practical overview of how to frame decision risk, develop better stakeholder relationships, and do research that matters.
Highlights include:
- Why is UX hard?
- How can you frame risk to make better decisions?
- What is an intake conversation and why do they matter?
- How can we improve our chances that stakeholders will take action?
- What is vital to get right in UX and what don’t we need to worry about?
======
Who is Laura Faulkner?
Laura is the Head of Research at Rackspace Technology, where she leads the team responsible for helping the organisation to make better decisions through qualitative and quantitative research.
Starting out in the early 90s as a technical writer, Laura went on to build extensive experience as a researcher, design lead and program manager for the University of Texas at Austin’s, Applied Research Laboratories, and Institute for Advanced Technology.
Laura has been the International Conference Co-Chair of the User Experience Professionals Association, and is the author of “Beyond the Five User Assumption”, which was named the “Best Paper of the Year” by Human Factors International in 2005. It is still regularly cited today.
======
Find Laura here:
LinkedIn: https://www.linkedin.com/in/laurafaulkner/ Twitter: https://twitter.com/laurafaulkner Website: https://www.laurafaulknerphd.com/ Blog: https://laurafaulkner.medium.com/
======
Thank you for tuning in! If you liked what you heard and want more ...
... please leave us a review on Apple Podcasts (or wherever you listen).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Peter Morville thoughtfully unpacks the lessons he’s learned in his 25 years in the field, and calls for the community to unite and make the world a better place.
Highlights include:
- Is UX compatible with capitalism?
- Are we misusing our gifts as UX and product people?
- Peter’s advice for those of us trying to be perfect practitioners
- How do we most effectively get stakeholders onboard with our work?
- Can we fix the systems that have been used to classify and divide us?
======
Who is Peter Morville?
Peter is a pioneer of the fields of information architecture and user experience, and the author of five best-selling books, Information Architecture for the World Wide Web (also known as the Polar Bear Book and the IA Bible), Intertwingled, Search Patterns, Ambient Findability and Planning for Everything.
Before setting up Semantic Studios in 2001, Peter was the CEO of Argus Associates, where - along with Louis Rosenfeld, whom he also co-authored the Polar Bear Book with - he led to be the foremost IA consulting firm in North America.
Peter is also the Co-Founder and Past-President of the IA Institute, and has worked as a strategic advisor for many other organisations over the years.
======
Find Peter here:
LinkedIn: https://www.linkedin.com/in/morville/ Twitter: https://twitter.com/morville/ Website: https://semanticstudios.com/ Blog: https://intertwingled.org/
======
Thank you for tuning in! If you liked what you heard and want more ...
... please leave us a review on Apple Podcasts (or wherever you listen).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Sheri Byrne-Haber brings the fire on ableism and makes a clear and compelling case for why we all need to give a damn about accessibility.
Highlights include:
- What is accessibility and why does it matter?
- How do you ensure that your design system is accessible?
- Why do corporate diversity initiatives very rarely include people with disabilities?
- What is Sheri’s message to people who ask to see a business case for accessibility?
- What do you need to know about doing user research with people with disabilities?
======
Who is Sheri Byrne-Haber?
Sheri is a world-leading expert in, and evangelist and advocate for making the world a more accessible place for people with disabilities, best known for launching digital accessibility programmes at multiple Fortune 200 companies, including McDonald’s, Albertsons, and VMware.
A prolific writer on disability and accessibility, Sheri has published over 120 articles on Medium, reaching over half-a-million readers. Her effort, talent, and impact was recently recognised by Medium, with them naming Sheri their 2020 UX Author of the Year.
Through her work, Sheri has positively impacted millions of the more than 1 billion people around the world living with disabilities.
======
Find Sheri here:
LinkedIn: https://www.linkedin.com/in/sheribyrnehaber/ Twitter: https://twitter.com/ByrneHaber Website: https://sheribyrnehaber.com/ Medium: https://sheribyrnehaber.medium.com/
Resources:
Giving a Damn About Accessibility: https://accessibility.uxdesign.cc/
Chui Chui Tan guides us through some of the fundamentals of cross-cultural UX research and shares some challenging stories from the field.
Highlights include:
- Where do you start when trying to understand another culture for your product?
- How do you look after yourself when experiencing intense situations in the field?
- What are the ethical considerations when studying people from less wealthy cultures?
- What role does politics play when serving the people of another culture?
- How do we navigate cross cultural complexity within our own countries?
======
Who is Chui Chui Tan?
Chui Chui is the Founder and Director of Beyo Global, where she focuses on bringing organisations closer to their global customers. Her clients include companies such as Marriott, Spotify, Netflix, BBC and Google.
Before starting Beyo Gobal in 2017, Chui Chui was Experience Strategy Director for CXPartners, a UK-based experience design consultancy, where she led engagements for clients such as Asana and eBay.
Chui Chui is also the author of “A Pocket Guide to International User Research”, and has spoken at conferences and events across the world, including UX Live, eCommerce South West and at Google HQ.
======
Find Chui Chui here:
LinkedIn: https://www.linkedin.com/in/chuichuitan/ Twitter: https://twitter.com/chuisquared
Chui Chui’s book:
A Pocket Guide to International User Research - https://amzn.to/35CLZAt
Beyo Global:
Website: https://beyo.global/ Global Design Guide: https://beyo.global/global-design-guide
======
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You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Jane Davis brings epic levels of insight to this conversation about the evolution of UX research, and how it can enable product teams to build better products. Highlights include:
- What can grizzly bears teach you about effective leadership?
- How do UX researchers get product managers to listen to them?
- What is the identity crisis facing UX Research?
- How do we ensure that product teams are doing valid research?
- What should junior UX researchers focus their efforts on?
Who is Jane Davis? Jane Davis is the Director of UX Research and UX Writing at Zoom, where she helps the company to make strategic decisions, about the direction of its business and its products. Before joining Zoom, Jane was the Head of UX Research and Content Design at Zapier, a 100% remote-work company who’s mission is to automate workflows, freeing humans from the boring and tedious parts of their jobs. Jane also invested several years at Dropbox. Originally starting out as a UX researcher, before becoming the Design Research Manager for Growth. ====== Find Jane here: LinkedIn: https://www.linkedin.com/in/janendavis/ Website: https://janendavis.com/ ======
Thank you for tuning in! If you liked what you heard and want more ...
... please leave us a review on Apple Podcasts (or wherever you listen).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Varun Murugesan thoughtfully unpacks the highs and lows of UX research, and tells us why it’s important to be a fruitful researcher. This episode includes:
How has Karate shaped Varun’s UX research practice? What three methods are essential for UX researchers to master? How do you know when you’ve done enough research?
======
Who is Varun Murugesan?
By day, Varun is an Associate Research Manager at Best Buy, one of the world’s largest retailers of consumer electronics. By night he is the Co-Founder and Head of Research of Apple & Banana, the UX research community he started with his two brothers.
Apple & Banana helps to educate both non-researchers, such as PMs, designers, and engineers, as well as new UX researchers, on how to improve their research skills through simple, insightful, and well designed content.
Before Best Buy, Varun was a UX Researcher at Facebook. There, he helped the business to understand the future of Facebook Groups, a product that - at the time - had almost 1 billion users.
======
Find Varun here:
LinkedIn: https://www.linkedin.com/in/varunsmurugesan/ Twitter: https://twitter.com/varun_murugesan
Apple & Banana:
Website: https://www.appleandbanana.org/ Twitter: https://twitter.com/AppleBananaUX LinkedIn: https://www.linkedin.com/company/apple-banana/ Book (upcoming): https://www.appleandbanana.org/bookwaitlist
======
Thank you for tuning in! If you liked what you heard and want more ...
... please leave us a review on Apple Podcasts (or wherever you listen).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Toby Delamore speaks about the importance of coaching, mentoring and peer learning for product professionals, and shares ideas on enhancing collaboration. This episode includes:
What is COLAB and what problem is it seeking to solve? Why is it important for team members to be aligned on outcomes? How can you get a difficult stakeholder onboard with your ideas?
======
Who is Toby Delamore?
Toby is the Co-Founder of COLAB, a global community of hand-picked product professionals, who are committed to life-long learning.
Toby is also a Product Manager at Xero, where he provides product leadership to a cross-functional team of over 20 talented people, as part of a global small business accounting product that is used by over 2 million people.
Before joining Xero, Toby was a Product Manager at Roam Digital, one of New Zealand’s largest and leading full-service digital consultancies. He also invested several years at Trade Me, New Zealand’s equivalent of eBay.
======
Find Toby here:
LinkedIn: https://www.linkedin.com/in/toby-delamore-704aa63b/ Twitter: https://twitter.com/tobydelamore/
COLAB:
Website: https://colabcohorts.com/ LinkedIn: https://www.linkedin.com/company/colabcohorts/
======
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... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights!
LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/
======
Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Carlos Gonzalez de Villaumbrosia speaks frankly about his entrepreneurial journey, and shares what it takes to make it as a product manager. This episode includes: What traits or mindsets to successful product managers share? How can product managers most effectively demonstrate their value? Why is the Product School community so important to Carlos? ====== Who is Carlos Gonzalez de Villaumbrosia? Carlos is the Founder and CEO of Product School, the world’s largest and leading provider of product management training, delivering over 200 courses and 1,000 events a year! It is also the world’s largest product management community, with over 1 million members. In 2017, Carlos co-authored and published The Product Book, a guide for becoming a great product manager. Since its release, it has been downloaded over 200,000 times, and translated into four languages. Before starting Product School, Carlos was founded Floqq, which became the largest online education marketplace for Spanish and Portuguese speakers. ====== Find Carlos here: LinkedIn: https://www.linkedin.com/in/villaumbrosia/ Twitter: https://twitter.com/villaumbrosia Product School: Website: https://productschool.com/ Conference: https://productschool.com/productcon/ Carlos’ book: The Product Book: How to Become a Great Product Manager - https://amzn.to/3fXze9D
Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Jared Spool asks whether organisations can really afford the cost of bad UX, and shares some practical methods for increasing design literacy. This episode includes: What is the UX tipping point and how do we get our organisations there? How do you make the business case for investing in UX and UX research? What is immersive exposure and why is it critical for building design capability? ====== Who is Jared Spool? Jared is Co-CEO and Maker for Awesomeness - yes, that’s his actual job title - at CenterCentre, the user experience design school that he co-founded in 2012. Through CenterCentre, Jared is helping to create the next generation of industry-ready user experience designers. In 1988, Jared founded User Interface Engineering (often referred to in UIE), a UX consultancy that for nearly 28 years conducted primary research, on how to create great user experiences through delightful products and services. Jared is a regular blogger, media-commentator, and the author of the formative book, Web Site Usability: A Designer’s Guide. He is often referred to as one of the most effective and knowledgeable communicators on the subject of UX. ====== Find Jared here: LinkedIn: https://www.linkedin.com/in/jmspool/ Website: https://www.uie.com/ Twitter: https://twitter.com/jmspool Center Centre: Website: http://centercentre.com/ Blog: https://www.centercentre.com/blog/ Jared’s books: Web Site Usability: A Designer's Guide - https://amzn.to/3vLZWHU Web Anatomy: Interaction Design Frameworks That Work - https://amzn.to/34IaFak User-Centered Web Site Development: A Human-Computer Interaction Approach - https://amzn.to/2TtGUHU
Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Teresa Torres provides a clear and compelling argument for continuous discovery, and shares practical approaches for making it happen. This episode includes: What is continuous discovery and why is it important? How do you design great customer interview questions? Why do teams find it difficult to truly solve customer problems? ====== Who is Teresa Torres? Teresa is an internationally acclaimed author, speaker, product discovery coach, and is the principal of Product Talk. She has worked with hundreds of product teams, at companies of all sizes, including Spotify, CapitalOne and Snagajob. Teresa has also trained over 7,000 people in how to conduct world-class product discovery. Teresa holds a BA in Symbolic Systems from Stanford University, and a Master of Science in Learning & Organisational Change from Northwestern University. ====== Find Teresa here: LinkedIn: https://www.linkedin.com/in/teresatorres/ Website: https://www.producttalk.org/ Twitter: https://twitter.com/ttorres Teresa’s book: Continuous Discovery Habits - https://amzn.to/3vCKXA0
======
Thank you for tuning in! If you liked what you heard and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Whitney Quesenbery makes the case for strengthening democracy through design, and shares how she’s making this happen. This episodes includes: What is Civic Design and why is it important? How is democracy a design problem? What impact can good design have on elections? ====== Who is Whitney Quesenbery? Whitney is the co-founder and Director of the Center for Civic Design - a non-profit UX consultancy, working to "ensure voter intent through design". She serves on numerous advisory boards, including The Center for Tech and Civic Life, VotingWorks, and The Participatory Budgeting Project. And, among many other things, she is also the co-creator of the first course on Election Design, for the University of Minnesota and the author of three books on UX. Before starting the Center for Civic Design, Whitney invested over 23 years solving complex problems, as a consulting UXer, for organisations like the National Cancer Institute, the New York Times, and Sage Software. ====== Find Whitney here: LinkedIn: https://www.linkedin.com/in/whitneyq/ Website: https://civicdesign.org/ Twitter: https://twitter.com/whitneyq Center for Civic Design: Field Guides to Ensuring Voter Intent - https://civicdesign.org/fieldguides/ Projects - https://civicdesign.org/projects-2/ Showcase - https://civicdesign.org/showcase/
Whitney’s books: A Web for Everyone: Designing Accessible User Experiences - https://bit.ly/2T9EOwJ Storytelling for User Experience: Crafting Stories for Better Design - https://bit.ly/3bMLlUs Global UX: Design and Research in a Connected World - https://amzn.to/3vjRWh1
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Andrew Tokeley (Tokes) shares the importance of a clear strategy, a collaborative culture and outstanding leadership in enabling product success, including: How do you build great relationships with others, without doing everything they ask for? Although strategy is hard to define, what does a good one look like in practice? Why is Product Management the art of managing disappointment? ====== Who is Tokes? Tokes is one of New Zealand’s most respected independent product leadership coaches, advisors, and community builders. Back in 2009, he joined Xero, the cloud-based accounting platform, as their first product manager. Over the following six years, he went on to scale the product team from 20 people, in a single office, to over 400 people, across six offices, in 4 countries. Tokes is the founder of the country’s first Product Tank meetup, which he still coordinates, and that now has over 2,000 members. He also recently he become the operating partner responsible for Product at Movac, one of New Zealand’s most successful venture capital firms. ====== Find Tokes here: LinkedIn: https://www.linkedin.com/in/andrewtokeley/ Website: https://www.andrewtokeley.com/ Twitter: https://twitter.com/andrewtokeley
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Robbie Allan gives a frank account of what it takes to succeed, as a product manager, at some of the world’s best product companies, including: Why did Robbie create virtual unicorns at Zynga and what impact did they have? How does a product manager achieve great outcomes without direct control? Why should you care about jobs users are doing that are not central to your product? ====== Who is Robbie Allan? Robbie was, until recently, a Group Product Manager at Intercom, the world’s leading business conversation platform, where he was responsible for a product portfolio worth over $100 million in ARR. Prior to joining Intercom, Robbie led the mobile product team at Survey Monkey. Robbie holds an MBA from UC Berkley and his writing on Product Management has been featured in Forbes, Fortune, AdWeek, USA Today, and on the front-page of Reddit. ====== Find Robbie here: LinkedIn: https://www.linkedin.com/in/robbieallan/ Twitter: https://twitter.com/robbiedigi Blogs: https://www.intercom.com/blog/author/robbieallan/
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Lou Rosenfeld, UX’s master publisher, curator and convener, and a founding mind of information architecture, reflects on 30 years in the field, including: Why has Lou made it his life’s mission to bring people together? What advice does Lou have for prospective authors, before they start writing? What is a moment prison and how do you get out of one? ====== Who is Lou Rosenfeld? Lou is Rosenfeld Media’s Founder and Publisher. His company is responsible for surfacing and sharing the expertise of dozens of world-class UXers, publishing their books, curating specialist communities, and convening global conferences - all so that we, can learn from one another. Lou is also widely considered to be one of the founders of Information Architecture and is the co-author of “Information Architecture for the World Wide Web” - often referred to as the “IA Bible”. ====== Find Lou here: LinkedIn: https://www.linkedin.com/in/louisrosenfeld/ Twitter: https://twitter.com/louisrosenfeld Rosenfeld Media: Website: https://rosenfeldmedia.com/ YouTube: https://bit.ly/3uTmqWC Podcast: https://soundcloud.com/rosenfeld-media LinkedIn: https://www.linkedin.com/company/rosenfeld-media/ Twitter: https://twitter.com/RosenfeldMedia
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Benjamin Humphrey shares the highs, lows and in-betweens of leaving Atlassian to start Dovetail. A frank account of product entrepreneurship. Why did Dovetail choose to shift bootstrapping to VC funding? What is Benjamin not willing to compromise on as Dovetail grows? How does Benjamin manage self-doubt and other people‘s expectations? ====== Who is Benjamin Humphrey? Benjamin is the co-founder and CEO of Dovetail, the elegant, fast-growing and cloud-based research repository, collaboration and analysis platform. Before founding Dovetail, Benjamin was a Lead Designer at Atlassian, Australia’s most well-known and most successful software-as-a-service company. Benjamin also invested time at AVOS, a company led by YouTube co-founders Chad Hurley and Steve Chen. ====== Find Benjamin here: Website: https://humphreybc.com/ LinkedIn: https://www.linkedin.com/in/humphreybc/ Twitter: https://twitter.com/humphreybc Dovetail: Website: https://dovetailapp.com/ Blog: https://dovetailapp.com/blog/ Twitter: https://twitter.com/hidovetail/ Instagram: https://www.instagram.com/hidovetail/
======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Kate Towsey shares some of the experiences that have shaped her career and goes deep into the research ops journey she’s been leading at Atlassian. Why did Kate leave contracting in London for a gig at Atlassian's Sydney office? How did an early mistake help Kate to find the key to scaling Research Ops? What is Kate’s Candy Floss vs. Carrots theory of research? ====== Who is Kate Towsey? Kate is the Research Ops Manager at Atlasssian, and the founder of the 8000+ strong ResearchOps Community. Before moving from London to Sydney in 2018 to join Atlassian, Kate pioneered Research Operations at the UK’s Government Digital Service (GDS), where she designed and delivered their first user research lab, AV repository and participant panel. Kate is currently writing a book called “Research At Scale: The Research Operations Handbook”, which will be published by Rosenfeld Media sometime in 2022. ====== Find Kate here: Website: http://www.katetowsey.co.uk/ LinkedIn: https://www.linkedin.com/in/katetowsey/ Twitter: https://twitter.com/katetowsey YouTube: https://bit.ly/31HGazN ResearchOps Community https://researchops.community/
======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Dr. Stephanie Marsh unpacks a range of important UX research and research ops topics, as well as her experience of being bullied in the work place (that’s brave). Why did Stephanie move from UX Research into Research Ops? How do you decide what to focus on when starting with Research Ops? What are some behaviours to watch out for at work that might be bullying? ====== Who is Stephanie Marsh? Stephanie is the UX Research Operations Manager at Springer Nature Group - the 175 year old publisher of the world-renowned Nature journal, as well as Scientific American. Before joining Springer, Stephanie was the Head of User Research and Analysis at the United Kingdom’s Government Digital Service. She is the author of “User Research: A Practical Guide to Designer Better Products & Services”, an incredibly useful reference for researchers. ====== Find Stephanie here: Medium: https://slmarsh81.medium.com/ LinkedIn: https://www.linkedin.com/in/stephanie-marsh-505b7719/ Twitter: https://twitter.com/Steph_Marsh81
Stephanie’s book: User Research: A Practical Guide to Designing Better Products and Services Kogan Page - https://bit.ly/3rsieuH
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Marty Cagan, the legendary product management coach, thinker and author, shares his story and his thoughts on what it takes to build great products, including: What does Marty ask CEOs when they call him with a product management problem? What’s the difference between a team that’s empowered and one that isn’t? How do you know if someone is an asshole or if they just think differently? ====== Who is Marty Cagan? Marty is one of the - if not the - most influential people in product management. He is the author of two incredibly successful books - Inspired and Empowered - both of which are essential reading for people in product. Before founding the Silicon Valley Product Group in 2002, Marty held senior leadership roles at HP, Netscape and eBay, where he worked closely with some of the most well-known names in technology, including Ben Horowitz and Mark Andreessen. ======
Find Marty here: Website: https://svpg.com/ Blog: https://svpg.com/articles/ LinkedIn: https://www.linkedin.com/in/cagan/ Twitter: https://twitter.com/cagan
Marty’s Books: Empowered: Ordinary People, Extraordinary Products Amazon - https://amzn.to/3mdtn1v Inspired: How to Create Tech Products Customers Love Amazon - https://amzn.to/3cJ7JPO
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Kanhika Nikam speaks about the challenge researchers face when trying to be without bias while also being human, plus much more! What was it like being mentored by David Kelly, founder of IDEO? How can you identify your bias when working on a project? What are foundational values and what are heightened values? ====== Who is Kanhika Nikam? Kanhika is the Experience Design and Research Lead at Springload, one of New Zealand’s largest digital experience agencies. She holds a Bachelor of Design, from MIT Institute of Design in Pune, India, as well as a Masters of Design from Stanford University. Kanhika has tackled many interesting and challenging design problems, including voice-assisted healthcare systems, airplane cabin experiences, and educational tools for preschoolers. Correction: Kanhika has 10 years of experience, not 12. ====== Find Kanhika here: Website: http://www.kanhika.com/ LinkedIn: https://www.linkedin.com/in/kanhika/ Twitter: https://twitter.com/Kanhika
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Steve Krug reflects on 30+ years of contribution to the field of UX, including two best-selling books, in this wide-ranging conversation. How did Steve’s present the findings of his first UX research report? What is the greatest usability challenge we face as a society? What has Steve realised about procrastination? Who is Steve Krug? Steve is a former usability consultant and author of the world-famous UX book, “Don’t Make Me Think: A Common Sense Approach to Web (and Mobile) Usability”, which is now in its third edition and has sold over 600,000 copies - in 20 languages. For over 25 years Steve worked as as usability consultant, through his firm Advanced Common Sense, where he helped clients including Apple, Bloomberg, Lexus, NPR, and the International Monetary Fund, to remove friction from experiences. ====== Find Steve here: Website: http://stevekrug.com/ Twitter: https://twitter.com/skrug
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Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Marisa Sires shares the story of her rapid ascent from client services to VP Product at Gigya and her many learnings since, including… How does Marisa enable her team to make great products? What is the greatest risk to the success of a product? How can women in tech better navigate the landscape to succeed? Who is Marisa Sires? Marisa is the VP of Product at BuildingLink in NYC and a wickedly sharp product leader. Just how sharp? In 2011 she joined customer identity startup Gigya as a Client Services Manager and within five years she had risen to be VP of Product, leading her team to deliver what was widely recognised as a best in class product. Marisa is also a strong voice and helping hand for women in technology, mentoring other women through several organisations. ====== Find Marisa here: LinkedIn: https://www.linkedin.com/in/msires/ Medium: https://medium.com/@marisa.sires Twitter: https://twitter.com/mas2124 ======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Laura Klein reflects on the lessons learned from over 20 years of working in and consulting to Silicon Valley tech startups, including… What things need to be in place to maximise the value of lean UX? Why do organisations either not do or resist user research? How did Laura’s time working with Eric Ries at IMVU shape her thinking? Who is Laura Klein? Laura is the Principal of Users Know and one of the most well known personalities in the worlds of UX and product. She has worked as a UX designer, product leader and engineer. Laura is the author of “UX for Lean Startups” and “Build Better Products” and the co-host of the podcast “What Is Wrong With UX”. Both of her books have had a profound impact on the way that product people go about creating value for users and their organisations. ====== Find Laura here: LinkedIn: https://www.linkedin.com/in/lauraklein2/ Website: https://www.usersknow.com/ Blog: https://www.usersknow.com/blog Medium: https://medium.com/@lauraklein Twitter: https://twitter.com/lauraklein Listen to Laura’s podcast - What Is Wrong With UX: https://www.usersknow.com/podcast Treat yourself to a copy of Laura’s books… Build Better Products: A Modern Approach to Building Successful User-Centred Products https://bit.ly/3ssmLOP UX for Lean Startups: Faster, Smarter User Experience Research and Design https://amzn.to/3dQCnHC ======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Paul Stonick shares with us some of the lessons he’s learned in over 20+ years leading design teams at large companies, including… What is Paul’s advice to new or aspiring design leaders? How important is the language we use in enabling positive change? What are the essential ingredients for radical innovation in a corporate environment? Who is Paul Stonick? Paul is a seasoned user-centred design leader and a self-described creative maverick. He has held senior design leadership positions at Avon, Viacom, Dressbarn, Barclays Investment Bank and, most recently, The Home Depot. At The Home Depot, Paul and his team were responsible for the world’s fifth largest e-commerce site, as well as the digital extensions of that business, including the consumer facing mobile app, rated the #1 mobile app in retail by Forrester in 2019. ====== Find Paul here: LinkedIn: https://www.linkedin.com/in/stonick/ Website: https://www.paulstonick.com/ Twitter: https://twitter.com/paulstonick
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Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
What question do all design leaders need an answer for? Why do designers find it difficult to articulate their value? And what do recognised design leaders know and do differently than most? If you’re ready to challenge your assumptions about business, design and your career, then this is the episode for you. Ryan Rumsey gives us his perspective on some of the biggest issues facing design and designers. Ryan is an experienced designer and has held design leadership roles at Apple, EA, Nestle and USAA. He is the CEO and Founder of Second Wave Dive, a groundbreaking new design leadership training company that’s helping designers to level up their business skills and transform their careers. Ryan is also the author of an invaluable new book, published with InVision, called Business Thinking For Designers. ====== Find Ryan here: LinkedIn: https://www.linkedin.com/in/ryanrumsey/ Personal website: https://www.ryanrumsey.com/ Company website: https://www.secondwavedive.com/ Blog: https://www.ryanrumsey.com/writing Medium: https://medium.com/@ryanrumsey Twitter: https://twitter.com/ryanrumsey Download a FREE copy of Ryan’s book… Business Thinking for Designers https://bit.ly/2LvDEIC ======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Why should researchers stop focusing on problems and start focusing on people? What is important for user researchers to know about bias (their bias)? And why does Steve have a museum of foreign groceries in his home? In this episode we take a deep-dive with Steve Portigal into how he thinks about research, the struggles he sees internal research teams going through, and how he’s adapting to changes in the industry. Steve is one of the most experienced, effective and well known user researchers on the planet. In his 20+ years as Principal of Portigal Consulting, he has run research studies - interviewing hundreds of people - for organisations such as eBay, Hewlett-Packard, Microsoft, Nike, PayPal, and Sony. Steve’s a regular blogger and podcaster, as well as the author of two widely praised books on user research - “Interviewing Users” and “Doorbells, Danger, and Dead Batteries”. ====== Find Steve here: LinkedIn: https://www.linkedin.com/in/steveportigal/ Website: https://portigal.com/ Blog: https://portigal.com/blog/ Medium: https://medium.com/@steveportigal Twitter: https://twitter.com/chittahchattah Listen to Seve’s podcast - Dollars to Donuts: https://portigal.com/podcast/ Treat yourself to a copy of Steve’s books… Interviewing Users: How to Uncover Compelling Insights https://bit.ly/2YVPEG9 Doorbells, Danger, and Dead Batteries: User Research War Stories https://bit.ly/2MwhxCs ======
Thank you for tuning in! If you liked what you saw and want more ...
... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
What’s better, the Internet that was or the Internet that is? How can adopting a ‘designers mindset’ break the extremes of denial and despair? How do you introduce news that disagrees with the status quo, without getting fired? John Bell gives his perspectives on some tough topics and more. If you are interested in addressing disinformation and abuse on social media, there’s also something special in here for you. Jon is a product designer who has worked for some of the most well-known tech companies in the world. While at Microsoft, Jon was the Senior UX Design Lead for Windows Phone’s first party apps. At Twitter he dedicated himself to making the app more accessible and led the design for features aimed at reducing abuse and disinformation. Jon recently joined Replay.io, as the Founding Designer, a startup building a new generation debugger. ====== Find Jon here: LinkedIn: https://bit.ly/2KAdjZp Blog: https://jonbell.medium.com/ Website: http://lot23.com/ Design Explosions: https://bit.ly/3nMlOPo Books: https://bit.ly/3piKQ99 Beating Disinformation (videos): https://bit.ly/2Kwe1Xz Have a question for Jon? Write him an email - jb at lot 23 .com Related organisations: Replay: https://replay.io/ Arbiter: http://arbiter.space/ ======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
What’s the secret to growing an amazing PM practice in just 5 years? How do you find your product’s North Star? How can analytics help you to identify behaviour to explore with UX research? Corinna Stukan, type-A super German, shares with us her answers on to above questions and much more. If you’re an aspiring product manager or a UX researcher who wants to understand product managers better, this is for you! Corinna is the VP of Product at Roam Digital, one of New Zealand’s largest and most awarded full-service digital consultancies. In just five short years, Corinna went from the only product manager to leading a product management team of 17 people. Having been both a developer and a UX designer, before becoming a product manager, Corinna brings a unique mix of experience to this conversation and to her practice. ====== Find Corinna here: LinkedIn: https://www.linkedin.com/in/corinna-stukan/ Blog: https://www.productandsystems.com/ Twitter: https://twitter.com/stuukkii Related organisations: Roam Digital: https://roamdigital.com/ Villo: https://www.villo.io/ Product League: https://productleague.com/ ======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
What research problems can analytics help you to solve? How can you avoid biasing quantitative data? And, is there any reason to return to moderated in-person testing when COVID-19 is over? Luke Hay shares with us his perspectives on those questions. Luke is the User Research Director at Fresh Egg, in Brighton (UK). He also consults privately. As someone with a keen appreciation for analytics in UX research, Luke provides highly regarded training on the subject. He’s even written a book about it, “Researching UX: Analytics”, that was published in 2017. Luke’s mission is to help UXers to make a significant and measurable impact through their work. ====== Check Luke out here: Website: http://www.lukehay.co.uk/ Twitter: https://twitter.com/hayluke LinkedIn: https://www.linkedin.com/in/hayluke/ Medium: https://medium.com/@hayluke Researching UX: Analytics Learn more at: http://www.lukehay.co.uk/the-book/ Available for purchase from: * Sitepoint - https://bit.ly/3mZ5vye * Amazon - https://amzn.to/3gyv86t * O’Reilly - https://bit.ly/2LpfgIf * The Telegraph - https://bit.ly/3n4wxEu
Related organisations: * Fresh Egg: https://www.freshegg.co.uk/ * UX Brighton: https://uxbri.org/2021/ * UX Camp Brighton: https://www.uxcampbrighton.org/
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
What is the essential ingredient for effective research? How can you approach difficult conversations with team members? What is the difference between having empathy and sympathy for users? Phil Gordon shares his thoughts on those questions and more, in an episode that’s a must watch if you’re managing (or about to manage) other UX researchers. Phil is a Product Insights Manager at Spotify in New York, where he is responsible for a team of researchers and data scientists. He has over 13 years experience in UX research, which has taken him many places, including big tech, startups, luxury goods, agency, and a stint of freelance. Prior to joining Spotify, Phil was the UX Research Manager at UberEats, where he was responsible for the “eater” side of the marketplace. ====== Check Phil out here: LinkedIn: https://www.linkedin.com/in/cphilipgordon/ You might also want to check out SoundBetter, by Spotify for Artists: https://soundbetter.com/
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Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
How can we present our work more effectively? Why is it important to think critically about categories? And how does a lack of diversity lead to poor design decisions? Donna Spencer sheds light on those questions (and many more) in this fun yet serious dive into UX, IA and design culture. Donna is an author, mentor, international speaker and independent consultant, with over 20 years of experience in UX design, information architecture and user research. She founded UX Australia and ran the event (which continues today) for 9 years. Donna has been described as “the Joker - the card that can slot in for any other card in the deck, and is therefore incredibly valuable.” She’s in her element, solving complex problems. ====== Check Donna out here: Twitter: https://twitter.com/maadonna LinkedIn: https://www.linkedin.com/in/donna-spencer/ Website: https://maadmob.com.au/ Articles: https://maadmob.com.au/speaking/articles Books: https://maadmob.com.au/speaking/books Get yourself a copy of “Presenting Design Work” today: https://abookapart.com/products/presenting-design-work Donna’s other books: A Practical Guide to Information Architecture https://bit.ly/37gHdcm Card Sorting: Designing Usable Categories https://bit.ly/2V9M0qt How to Write Great Copy for the Web https://bit.ly/3mgj5gf ======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
How can UX researchers best help product managers? Is UX research under threat by automation? And what on Earth is a ‘punty’ in a usability test? David Hamill sheds lots of light on those questions and many more, in this straight-talking interview. David Hamill is a UX consultant, coach and strategist, with 17 years of experience in usability and user research. Joining Skyscanner, when it was an early-stage startup, David embedded UX research as a fundamental part of the company’s product practice. Now running his own UX consultancy, David is a sought-after advisor and coach for high-growth companies who want to run effective user research and up-skill their product teams on the latest techniques. ====== Check David out here: Website: https://www.upux.biz/ Twitter: https://twitter.com/dav_hamill LinkedIn: https://www.linkedin.com/in/davidhamill/ Medium: https://bit.ly/2H4RZtl YouTube: https://bit.ly/3kwQhyj Schedule a FREE 30-minute Zoom call with David today: https://up-ux.appointedd.com/
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Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
Where does good design live? What is the biggest mistake UX researchers make? Why isn’t it a UX researcher’s job to understand users? Dr. David Travis answers those questions and many more in this deep-dive into the past, present and future of UX research. David Travis is a researcher, strategist, and educator with over 30 years of experience in the fields of human-factors, usability and user experience. He holds a PhD in Experimental Psychology for the University of Cambridge and is the Founder of Userfocus, a leading London-based UX research consultancy. David has provided his expert services to organisations such as American Express, Microsoft, The UK Government, Skype, eBay, Yahoo! and the World Health Organisation. ====== Check David out here: Website: https://www.userfocus.co.uk/ Twitter: https://twitter.com/userfocus LinkedIn: https://www.linkedin.com/in/davidtravis/ YouTube: https://bit.ly/3evNu7h Think Like a UX Researcher: Learn more at: http://uxresearchbook.com/ Available for purchase from: * Routledge - https://bit.ly/2TRoz4x * Amazon - https://amzn.to/2Gui04Y * Book Depository - https://bit.ly/34SLnY6
uDemy courses: * The Ultimate Guide to Usability and UX - https://bit.ly/34UFgSS * Usability Testing Boot Camp - https://bit.ly/3mRQvBW * How to carry out a usability expert review - https://bit.ly/360XAsZ * Free User Experience Certification - https://bit.ly/34SkFPbQuadrophenia: https://www.imdb.com/title/tt0079766/
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Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
What are some common misconceptions about UX research? How do you get stakeholders on the same page? And what to do about the tension between product management and research? Get answers to those questions and more, in a wide-ranging conversation with Dr. Elizabeth Allen. Elizabeth Allen is the Founder & Principal of Brazen, a UX research and training consultancy based in Toronto, Canada. She holds a PhD in cognitive psychology from The University of Chicago and has over 13 years of experience running UX research at companies such as Prosper Marketplace and Shopify. Elizabeth is also an active contributor to the global UX community, speaking at conferences such as UXNZ, Web Directions and Interaction. ====== Check Elizabeth out here: Website: https://www.brazen.io/ Twitter: https://twitter.com/elizallen_ LinkedIn: https://www.linkedin.com/in/elizallenux/ Elizabeth’s talks: * UXNZ - Red herrings: debunking the pop psychology of colour: https://bit.ly/2JcAqZ0 * Interaction - Chat bots and Conversational UI: https://bit.ly/34zyFNB * Web Directions - Adventures in Conversational Commerce: https://bit.ly/3jAFHWT
Related organisations: * Hexagon UX - http://hexagonux.com/ * UXPA - https://uxpa.org/ * UXRConf - https://www.uxrconfanywhere.com/ * O’Reilly Media https://www.oreilly.com/
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Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts.
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/
How do you build trust in user research? What are the challenges of running collaborative studies? And what do you tell a product team when a tester falls asleep? Hear how Steve Bromley went from studying history to becoming one of the UK’s leading user researchers. Steve Bromley is a UX researcher, consultant, author and educator. He was a lead user researcher at Playstation, where he worked on numerous AAA titles (including Horizon: Zero Dawn, No Man's Sky, and LittleBigPlanet 3). Since leaving Playstation, Steve has established user research teams for the UK Parliament and Reach plc, the UK’s largest commercial publisher. Steve holds a Masters of Human Centred Computing from the University of Sussex. ======
Check Steve out here: Website: http://stevebromley.com/ Twitter: https://twitter.com/steve_bromley LinkedIn: https://www.linkedin.com/in/stevebromley/ ======
Thank you for tuning in! If you liked what you saw and want more ... ... please leave us a review on Apple Podcasts (or wherever you listened).
You can also follow us on our other social channels for more great UX and product design tips, interviews and insights! LinkedIn: https://www.linkedin.com/company/the-space-in-between/ Instagram: https://www.instagram.com/thespaceinbetw__n/ ====== Host: Brendan Jarvis https://www.linkedin.com/in/brendanjarvis/