Innovate for Impact

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In this episode, Tracey Newman and Dan Bentley speak with Alison Covington, the Founder and Managing Director of Good360 Australia.

The organisation has built an innovative platform to match businesses' brand-new unsold goods with charities and individuals in need across the country. The conversation also covers the challenges and logistics involved in creating this system, the impressive impact Good360 has achieved, and the organisation's ongoing need for support to further scale its operations.

Here is a taste of what Tracey and Dan cover in the conversation:

Overview of Good360 Australia's mission to match businesses' brand-new goods to Australians in need.
Complexity of connecting businesses with charities through Good360's platform.
The importance of providing dignity and hope to recipients through access to brand-new goods.
Technology and logistics solutions like e-commerce, options for charities to shop, pick up, or have goods delivered and balancing local distribution and national reach to reduce carbon footprint.
Challenges and resources involved in building the platform, including initial outreach and philanthropic funding.
Simplicity and impact of Good360's mission to reduce need and waste.
Good360's need for financial sustainability and encourages donations and volunteering.

Links from the episode:

Good360 Australia website: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Kate O'Hara, the CEO of Foodbank WA, a leading food relief organisation in Western Australia.

The organisation has implemented creative procurement methods, expanded mobile distribution services, and rebranded its nutrition education program to ensure healthy food is available as a basic human right for all Western Australians.

Here is a taste of what Tracey and Dan cover in the conversation:

The organisation's mission to ensure "healthy food for all - it's a basic human right" in Western Australia.
Foodbank WA has innovated its procurement and distribution processes to reduce food waste and increase the volume of fresh produce available, including: a) introducing new relationships with growers and packing sheds, including providing dedicated collection bins b) minimising handling of fresh produce to preserve quality c) launching a free fruit and vegetable program for cardholders.
The organisation has also expanded its mobile van service to reach more communities, especially in remote areas.
Foodbank WA's long-running Nutrition Education Program has been rebranded as "nom" and is now offered on a fee-for-service basis to reach more people.
Challenges include the large geographic area of Western Australia, rising costs of transportation, and lack of public awareness about food insecurity in the state.

Links from the episode:

Foodbank website: Click here
Nom: Click here
Superhero Foods HQ: Click here
Innovate For Impact Workshop: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Michelle Greenwood, the Founder and CEO of Invisible Illnesses, a charity that provides support and services for people living with invisible illnesses.

Michelle shares her personal story of being diagnosed with fibromyalgia and how that experience led her to create Invisible Illnesses, which has grown to support over 5,000 members in Western Australia and aims to expand nationally.

Here is a taste of what Tracey and Dan cover in the conversation:

Michelle shares her personal story of being diagnosed with fibromyalgia and the challenges she faced before getting a diagnosis
Michelle explains how her personal experience led to the formation of Invisible Illnesses, which now has over 5,000 members in Western Australia
The organisation provides a range of services and support for people living with invisible illnesses, including food hampers, school packs, tutoring, educational programs, and well-being services
Michelle discusses the goal of expanding Invisible Illnesses nationally across Australia in the next 5-10 years
Michelle highlights the community recognition and personal growth she has experienced through her work with the organisation

Links from the episode:

Invisible Illnesses website: Click here
Invisible Illnesses Facebook group: Click here
Petition to change the disability symbol: Click here
Innovate For Impact Workshop: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Tamara Searant from Guide Dogs NSW/ACT, about how their organisation is working towards creating a more accessible and inclusive world by 2030. The organisation is implementing innovative strategies focused on policy, enforcement, and education to address systemic barriers and empower the low vision and blind community.

Here is a taste of what Tracey and Dan cover in the conversation:

Guide dogs' mission to create a more accessible and inclusive world by 2030
Removing systemic barriers to inclusion for people with low vision or blindness
Accessibility and inclusivity in an office space
Accessibility and inclusivity in design, with a focus on advocacy and community mobilisation

Links from the episode:

Guide Dogs NSW/ACT website: Click here
Sign up to become an Access Ally: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here
Innovate For Impact Workshop: Click here

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In this episode, Tracey Newman and Dan Bentley discuss the common challenges organisations face in trying to innovate, such as lack of resources, risk aversion, and difficulty measuring impact. Dan and Tracey share a "secret" that successful leaders use to create innovative and impactful organisations - focusing on building a collaborative, innovative culture rather than just individual projects.

Here is a taste of what Tracey and Dan cover in the conversation:

Why innovation is elusive for many organisations, despite its importance
Leaders face challenges such as overload, lack of resources, and pressure for short-term outcomes
Common challenges to innovation include lack of training, risk aversion, and difficulty measuring impact
To create innovative and impactful organisations, leaders should:
- Enable information flow and provide resources to empower employees to innovate
- Focus on creating a collaborative and innovative culture, rather than just individual projects
- Establish a big goal or reason for the organisation to innovate
- Provide creative leadership, client-centred collaboration, and empower people to innovate

Links from the episode:

The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss the difference between innovation and continuous improvement in organisations. The hosts emphasise that the terminology is less important than the focus on making positive changes and improvements that benefit the clients or people being served, whether through solving problems or pursuing new opportunities.

Here is a taste of what Tracey and Dan cover in the conversation:

Innovation is defined as making things better than they are, with a focus on positive change for clients/residents.
Continuous improvement vs innovation terminology doesn't matter, the focus should be on building adaptable, resilient organisations.
Opportunities for innovation can come from identifying areas where technology or processes can be improved.
Understanding current processes is important to identify opportunities for innovation.
Innovation can lead to new things or improvements on existing things, with the goal of amazing clients.
The focus should be on making a positive impact on people's lives through continuous improvement and innovation.

Links from the episode:

The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss how organisations can share decision-making at different levels, including strategic, program/service, and individual levels, in order to better meet the needs of clients and stakeholders they support through more inclusive and collaborative processes. Practical tips are provided on setting up structures and processes to facilitate shared decision-making.

Here is a taste of what Tracey and Dan cover in the conversation:

Sharing decision making at all levels of organisation is essential for client centricity and business success.
Sharing decision making with clients leads to better services and improved resource allocation.
Organisations should involve people with lived experience in decision-making to ensure strategy is informed by their needs and perspectives.
Boards can reduce pressure by involving stakeholders in decision-making, leading to more sustainable and informed strategies.
Organisations can use various models, such as advisory boards or rotating groups, to incorporate diverse perspectives.
Good stakeholder engagement involves utilising existing groups and resources, making it easy for people to participate.
Sharing decision-making in organisations to improve services.
Importance of pre-planning and flexibility in designing services that meet individual needs.
Co-creating services with clients for better outcomes.

Links from the episode:

The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Jonathan Clegg and Trevor Harris from Coxswain Alliance, about how they help non-profit organisations automate their email inboxes. This allows staff to spend more time on higher value tasks like customer service and innovation instead of manually sorting through high volumes of emails.

Here is a taste of what Tracey, Dan, Jonathan and Trevor cover in the conversation:

Automating inboxes to free up time for innovation in not-for-profit organisations.
How this approach reduces stress and increases productivity.
Automating email responses for better customer service and better employee experience.

Links from the episode:

The Coxswain Alliance website: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss how developing an innovation strategy can help organisations tie together different elements to achieve their mission in a clear, measurable way. It also emphasises the importance of collaborating with clients and stakeholders to create a strategy that will effectively deliver social impact.

Here is a taste of what Tracey and Dan cover in the conversation:

Developing an innovation strategy to achieve a mission through various initiatives and elements.
Mission should be ambitious but achievable through innovation.
Mission without strategy can be overwhelming, but with a plan, it's achievable.
Innovation strategy, focusing on bridging the gap between current state and desired outcome.
Emphasise the importance of logic, program logic, theory of change, and different perspectives in achieving the desired goal.
Creating a strategy for social impact using a theory of change framework.
Importance of having a clear strategy for achieving a mission, including identifying key indicators and outcomes.
Emphasise the need to measure progress and adjust the strategy as needed to ensure alignment with the desired outcomes.
Collaboration with clients and stakeholders is crucial for effective innovation.
Tying innovation efforts to a clear mission goal is essential for impact.

Links from the episode:

The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Hayley Cull, the Deputy CEO at Plan International Australia. Hayley discuss Plan International Australia's Gender Compass initiative, which conducted research to understand public attitudes towards gender equality in Australia. It identified six audience segments and aims to provide targeted messaging guides to help organisations effectively communicate on gender issues and drive social change.

Here is a taste of what Tracey and Dan cover in the conversation:

Gender equality tool with Plan International Australia.
Explains how Plan International Australia's work on gender equality benefits everyone in society, not just girls.
The Gender Compass tool helps reshape conversations through research on public attitudes.
It identified 6 audience segments in Australia based on gender equality views and experiences.
The goal is to create large-scale social change by winning hearts and minds.

Links from the episode:

Plan International Australia website: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Kylie Wallace, CEO and Chief Gardener of Seedling Giving about her social enterprise which aims to simplify and improve the charity donation experience for donors and non-profits by vetting charities and matching donors with high-impact giving opportunities. Kylie discusses how her experiences in the nonprofit sector led her to create Seedling Giving to address issues with the charity donation process.

Here is a taste of what Tracey and Dan cover in the conversation:

Kylie shares insights on revolutionising the giving experience.
How Kylie and the team created Seedling Giving.
Charity donations and a new platform to simplify giving, focused on the customer experience.
Charity matching service, helping generous Australians give to high-performing charities.

Links from the episode:

Seedling Giving website: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss how collaborating with other organisations that have similar missions is important for creating systemic change to address complex social issues. It explores how mapping stakeholders and using collective impact approaches can help organisations work together more effectively.

Here is a taste of what Tracey and Dan cover in the conversation:

Collaboration is necessary for achieving big systemic changes, as one organisation cannot do it alone.
Mapping players in homelessness space reveals partnership opportunities for innovation.
Local councils, state, and federal levels require collaboration for policy decisions.
Collective impact approaches bring together different players to solve problems and change systems.
Collective impact model is a powerful way to enhance impact.

Links from the episode:

The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Jen Luff, COO of Ability First Australia, discussing how the Ability Forum provides a platform for people living with disabilities to have their voices heard and inform innovation. It also explores how organisations can tap into the Ability Forum to better understand the needs of people with disabilities.

Here is a taste of what Tracey and Dan cover in the conversation:

Ability First's mission to incorporate lived experience in innovation work for people with disabilities.
Ability Forum works with organisations to improve products, services and legislation for people with disability.
Practical examples of how the forum can be used.

Links from the episode:

Ability First Australia website: Click here
Ability Forum website: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss practical strategies that leaders can employ to foster creativity within their organisations. It covers tips like sharing learnings from failures, allowing experimentation, promoting diversity, and more.

Here is a taste of what Tracey and Dan cover in the conversation:

Six practical strategies leaders can employ to foster creativity in their organisations
Sharing learning from failures and experiments, not just successes
Allowing time and autonomy for teams to experiment and take risks safely
Creating a safe, high-trust environment where people feel comfortable trying new things
Promoting diversity of thought and perspectives for more well-rounded solutions
Showing rather than just telling to encourage deeper learning
Giving choice in how goals are achieved rather than being overly directive

Links from the episode:

Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss the importance of measuring and communicating progress towards an organisation's mission and ambitious long-term goals.

Here is a taste of what Tracey and Dan cover in the conversation:

Measuring and communicating progress towards achieving an organisation's ambitious goals.
Measuring progress towards a goal using visualisation and communication.
Measuring success in social impact initiatives through co-design and lead/lag indicators.
Goal setting, measurement, and communication in social impact organisations.

Links from the episode:

The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss how organisations can use technology to free up employees' time and mental capacity, so they can focus on innovation, improving the client experience, and perform higher value work.

Here is a taste of what Tracey and Dan cover in the conversation:

How technology empowers team to innovate and focus on client experience.
Organisations must free up capacity for high-value tasks by automating repetitive, small tasks.
Successful organisations use AI to enable their teams to focus on high-value activities, such as content creation and meeting minute taking.
Fear of AI replacing jobs is misplaced; it can actually free up time for employees to focus on innovation and improvement.
Automating routine tasks to free up time for more value-added work and mental load for employees.
Introduce enabling technology to improve resourcing and productivity.

Links from the episode:

The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss how individuals can help create a culture of innovation within their organisation, regardless of their formal leadership role. It provides insights and strategies for demonstrating creative leadership, aligning work with organisational mission, understanding client needs, and empowering others through collaboration.

Here is a taste of what Tracey and Dan cover in the conversation:

Deepen understanding of mission and align daily activities with it.
Protect time and resources by ensuring mission-critical projects are prioritised.
Embrace failure as learning, lead by example, and demonstrate creative problem-solving skills.
Gain a deep understanding of client needs through research, frontline work, and client interactions.
Seek feedback from clients to improve services and demonstrate understanding.
Collaborate with allies across the organisation to drive change and co-design solutions.
Cultivate innovation mindset, embrace learning, seek feedback, and share improvements.

Links from the episode:

The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discusses technology in the nonprofit sector, featuring insights from David Spriggs, CEO of Infoxchange. Some of the topics discussed are AI adoption, cybersecurity challenges, data analysis opportunities, and the importance of digital transformation planning.

Here is a taste of what Tracey and Dan cover in the conversation:

Technology in the non-profit sector with industry insights from David Spriggs.
Technology and social justice with a focus on the work of Infoxchange.
Insights from the State of Digital Technology in the Not-for-Profit Sector report.
Adoption and implications of generative AI and guidelines for use.
Cybersecurity and data management challenges in the nonprofit sector.
Opportunities around data analysis, digital skills and collaboration.
Importance of digital transformation planning.

Links from the episode:

Digital Transformation Hub: Click here
Connecting Up Platform: Click here
Technology for Social Justice Conference: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss why innovation is essential for non-profits and not just a nice-to-have, and provides advice for leaders on how to shift mindsets and overcome challenges to innovation within their organisations.

Here is a taste of what Tracey and Dan cover in the conversation:

Leaders need to change mindsets from wanting innovation to making it happen
Why challenges like lack of time and resources are a nature of the sector and need to be overcome
Innovation ensures organisations can adapt and be resilient to changes
Innovation is needed to make services accessible to more of the community

Links from the episode:

Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Jeff Walkley, CEO of Belgravia Foundation discussing how his organisation promotes inclusivity and client centricity through programs that support physical activity for people with disabilities and mental health, while also gathering community feedback and evaluating initiatives for long-term sustainability.

Here is a taste of what Tracey, Dan & Jeff cover in the conversation:

Jeff shares his experience in promoting inclusivity and client centricity in Belgravia Leisure, highlighting the importance of evaluating innovations for long-term benefits.
Creating programs for people with disabilities and older adults at the university, leading to increased physical activity and happiness.
How Jeff and his team rapidly developed and scaled a mental health e-learning program for the leisure sector.
How they partnered with a group of councils in Melbourne to develop a free online program to improve staff awareness of disability inclusion in leisure centers, with over 11,000 workers completing the program.
Collaborated with competitors in the leisure sector to create a mental health training program.

Links from the episode:

Belgravia Foundation website: Click here
Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss the importance of implementation in innovation and how focusing on execution is key to realising impact from great ideas. It provides tips for organisations on establishing processes to successfully implement innovative concepts.

Here is a taste of what Tracey and Dan cover in the conversation:

Implementation's role in innovation.
How focusing on implementation can help bring ideas to life and make a positive difference in the world.
The value of having a process for implementation at an organisational level to create impact.
Organisations that extend their processes to implementation and delivery see more successful outcomes
Investing resources in designing and co-creating with people, but not realising the benefits, is a waste of limited resources
The role good change management plays in idea implementation.
Effective change management processes and good communication are crucial for successful idea execution, as they help to engage people across the organisation and avoid resistance.
Focus on solving the problem, not the idea, to achieve impact and make a difference.

Links from the episode:

Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss four common mistakes organisations make that can hinder their ability to innovate successfully. The mistakes covered include a lack of structured innovation processes, internal rather than client-focused innovation, risk-averse leadership styles, and not having a compelling reason for change.

Here is a taste of what Tracey and Dan cover in the conversation:

Common innovation mistakes in organisations.
Organisations often lack a structured approach to innovation, leading to inconsistent ideation and lack of prioritisation.
Lack of resourcing and clear criteria for evaluating ideas can hinder successful innovation.
Internal vs. client-focused innovation.
Leaders must create space and resources for innovation to succeed, rather than relying on chance or expecting employees to innovate in their free time.
Organisations often prioritise internal efficiency over client needs, leading to decisions that make life more difficult for those they aim to support.
Leaders who prioritise learning and understanding client needs over ego and internal efficiency can create a more impactful and client-centered organisation.
Leaders who are risk-averse and don't have a reason for change often stifle innovation and learning.

Links from the episode:

Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Jamie Hodgson, CEO of Chrysalis Transformation Hub within Key Assets Australia. He discusses how Chrysalis is taking a shared service approach to build innovation capability within the organisation, with their first initiative focusing on co-designing with young people on the 'Voice of the Child'.

Here is a taste of what Tracey and Dan cover in the conversation:

Chrysalis was set up to disrupt and innovate within the organisation using human-centred design
Chrysalis is taking a shared service approach to build innovation capability.
Their first initiative is focusing on the 'Voice of the Child' and co-designing with young people.
Key Assets is committed to innovation at all levels including the board

Links from the episode:

Key Assets Australia: Click here
Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Rachael Cook, founder of Inclusee, discussing how her organisation provides social connection services to older Australians and refocused their model and operations based on their mission to reduce social isolation. They share how clarifying their purpose allowed them to innovate and impact more participants through virtual programs and a remote workforce nationally.

Here is a taste of what Tracey and Dan cover in the conversation:

Mission focus and innovation in social sector organisation.
Nonprofit organisation's growth and change.
Transitioning from bricks-and-mortar to remote work.
Remote work, technology, and social connection for older adults.
Nonprofit organisation's mission-aligned decision-making and strategic growth.
Social innovation and impact with Inclusee organisation.

Links from the episode:

Inclusee website: Click here
Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley talk about why every organisation needs an innovation process. They also cover what a good innovation process looks like and some things leaders should think about when setting one up.

Here is a taste of what Tracey and Dan cover in the conversation:

Empowering people through an innovation process is crucial for organisations to be innovative and impactful.
Innovative and impactful organisations enable their people to create change by providing an easy and accessible innovation process.
Implementing idea-sourcing platforms in organisations.
Importance of engagement and diverse representation in idea-sourcing programs.
The need for representatives from different teams to understand the impact of ideas on the entire client journey.
Insights-driven approach can lead to more effective solutions by avoiding unnecessary technology and streamlining processes.
Making the submission process easy and flexible for frontline staff is key.

Links from the episode:

Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss when it makes sense to bring in consultants for social innovation projects. They highlight the benefits consultants can provide through fresh perspectives, specialised expertise, driving change, reducing risks, and building long-term organisational capacity.

Here is a taste of what Tracey and Dan cover in the conversation:

Benefits of consultants for social innovation projects: fresh perspectives, specialised knowledge, driving needed change, reducing risk through expert guidance, and building sustainable capacity.
When consultants add value: for complex problems/opportunities requiring expertise, large/complex projects, and building organisational capacity long-term.
Consultants bring new capabilities and experience to organisations, saving time and resources compared to building internally.
Fresh eyes from consultants help identify blind spots and bring new perspectives.
Consultants provide impartial insights and help navigate organisational politics.
Consultants take on project management to free up internal stakeholders' time and focus.
Consultants have a remit for change and can facilitate it more effectively than internal teams.
Frameworks developed by consultants save time and expertise despite taking years to develop

Links from the episode:

Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley speak with Claire Rogers, founder of Oho, discussing her organisation's mission to prevent unsuitable people from working in care industries through automating ongoing credential monitoring of staff. She shares her career journey and how Oho helps care organisations validate the credentials of over 111,000 staff members, covering 2.9 million people receiving care.

Here is a taste of what Tracey and Dan cover in the conversation:

Claire Rogers introduces herself and her organisation Oho, which helps care organisations validate staff credentials on an ongoing basis through automation
Claire discussed her career journey from banking to World Vision to founding Oho
Oho was created in response to issues identified in the Royal Commission into Aged Care
Oho ensures staff credentials are valid by checking them against government registers in real-time
Oho's mission is to prevent unsuitable people from working in care industries through ongoing credential monitoring
Claire shares her experience of using the mission of an organisation to attract staff and innovate

Links from the episode:

Oho Website: Click here
Co-design For Impact - Co-design Training: Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey Newman and Dan Bentley discuss the additional supports needed beyond training to truly enable collaboration and shared decision making with stakeholders. It explores the importance of things like creating space, using tools and templates, establishing engagement groups, setting remuneration policies, and providing organisational clarity.

Here is a taste of what Tracey and Dan cover in the conversation:

Training alone is not enough to enable collaboration and shared decision making. Other supports are needed.
Leaders need to create space and time for people to work collaboratively. Unrealistic timelines hinder this.
Tools and templates make the process easier by avoiding reinventing the wheel each time.
Pre-set engagement groups remove barriers by providing ready access to stakeholders.
Clear remuneration policies and processes are required.
Organisational clarity on what requires co-design vs decisions is helpful.

Links from the episode:

Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Kyle Behrend the founder and director of NFPS.AI. Kyle's business is educating and empowering not for profits on practical applications of artificial intelligence, and explores both the opportunities and challenges for non-profits in leveraging AI for increased impact and efficiency.

Here is a taste of what Tracey, Dan and Kyle cover in the conversation:

Kyle introduces himself and his work with nfps.ai
Discussion around challenges of staying up to date with rapidly changing AI technologies
Importance of focusing on specific problems organisations are facing and how AI can help
Examples of AI use cases like donor engagement and first draft content creation
Ensuring humans stay in the loop and AI is used as an assistant rather than a replacement
Opportunities but also challenges and ethical considerations around AI

Links from the episode:

The NFPS.AI website: Click here
Kyle Behrend on LinkedIn: Click here
Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey Newman and Dan Bentley discuss strategies for the new year and how as a leader you can create the right culture for innovation.

Here is a taste of what Tracey and Dan cover in the conversation:

Creating a culture of innovation through creative leadership strategies
Using the CIA method (Communications, Interactions, Alignment) to link all conversations and interactions to organisational mission
Having an adaptive and flexible leadership style to suit different situations
Fostering creativity by valuing learning from mistakes and creating a psychologically safe environment
Making space in schedules for creativity and strategic thinking
Constructively pushing back against the status quo through storytelling and collaboration

Links from the episode:

Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Aron Mercer, co-founder and chief growth officer at Xceptional. Xceptional is an organisation that connects Neurodivergent people with employment opportunities, and trains employers on how to be more inclusive with Neurodivergent employees.

Here is a taste of what Tracey, Dan and Aron cover in the conversation:

What are some of the barriers for Neurodivergent people in gaining employment?
Tips for employers for creating the right environment to hire more Neurodivergent people
The value of having lived experience embedded throughout the organisation
The sorts of roles Xceptional are placing their candidates into
A bit of history on the organisation and how Aron got involved

Links from the episode:

The Xceptional website: Click here
Aron Mercer on LinkedIn: Click here
Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey Newman and Dan Bentley discuss the underused tool that NFP's have in abundance, Mission Focus.

Here is a taste of what Tracey and Dan cover in the conversation:

What is Mission Focus and why is it important?
Why are some leaders not focused on being Mission Focused, even though it is abundant in the sector and critical for innovation?
The importance around setting an ambitious goal and prioritising where we spend our resources
The 5 areas of being Mission Focused and how they work together to drive innovation

Links from the episode:

Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Kat Dekker, co-founder and director at Give Industries. Give Industries are an electrical company set up as a social enterprise, who gives 100% of their profits to good causes.

Here is a taste of what Tracey, Dan and Kat cover in the conversation:

A bit about Give Industries. What they do and how they do it
The important role electricians can play in creating a more sustainable world
The sorts of organisations Give Industries give to
Why it was an important decision to give 100% of profits from the start

Links from the episode:

Give Industries on LinkedIn: Click here
Kat Dekker on LinkedIn: Click here
The Give Industries website: Click here
Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey Newman and Dan Bentley discuss how and why you should have a balanced approach to implementing innovation.

Here is a taste of what Tracey and Dan cover in the conversation:

The concept of balance within innovation
Why its important to align your teams on why they should innovate
What's required of leadership to create a culture of innovation
The role your clients play in balanced innovation
The top tools and resources you need to ensure innovation can happen in your organisation

Links from the episode:

Innovate For Impact Assessment Tool: Click here
Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey Newman and Dan Bentley discuss consistency and how it relates to innovation.

Here is a taste of what Tracey and Dan cover in the conversation:

The difference between consistency and intensive efforts
How operational routines can help your organisation drive innovation
Building innovation into the way that your organisation works
Making innovation part of everyone's job

Links from the episode:

Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Filipa Bellette, a functional medicine practitioner, clinical nutritionist and coach. Known for helping busy entrepreneurs and leaders to avoid body burn out.

Here is a taste of what Tracey, Dan and Filly cover in the conversation:

The role stress and being overly busy play in leaders not being innovative in their work
How common patterns such as high achieving, overdoing, perfectionism and people pleasing can be a recipe for disaster for the body of leaders
What truly resting looks like, compared to just taking your work and stress to your holiday
Learning to trust your body to hear those early warning signs of stress, so it doesn't lead to burnout
Things you can do to reduce your stress so that you can be more creative in how you work

Links from the episode:

The Chris And Filly Functional Medicine website: Click here
Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Andrea Comastri, the CEO and Co-Founder at Hotel Etico, Australia's first social enterprise hotel, based in the Blue Mountains that employs and trains young people with disability.

Here is a taste of what Tracey, Dan and Andrea cover in the conversation:

How Hotel Etico was created and how the idea was brought across from Italy to Australia
A bit about how the hotel works with young people and how it assists them in gaining employment beyond the program
How Hotel Etico are changing perceptions and improving the system around disability employment, by working with other stakeholders and not just assisting the young people individually

Links from the episode:

The Hotel Etico website: Click here
Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Jane Hodgkinson, the Treasurer and a volunteer at a local radio station Wild Horse Radio in rural Queensland, Australia. Jane shares with us how the team are transforming the 20 year old community radio station, by including the voice of their community of listeners in their decision making for the future.

Here is a taste of what Tracey, Dan and Jane cover in the conversation:

A little bit about Wild Horse Radio, why it needed some new ideas and why Jane and the team decided to speak to the local community to improve the station
How the team at Wild Horse Radio engaged their community to better understand their needs
What they learnt from the engagement results
A few of the ideas for the future of the radio station that were created from the community engagement activity
Tips on how to engage your community to better understand their needs

Links from the episode:

The Wild Horse Radio website: Click here
Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Chris Kerrisk, the Co-founder at Cérge. A technology company that is making it easier for people with disability to participate in the community, through giving service providers the helpful information they need to know about them before they arrive.

Here is a taste of what Tracey, Dan and Chris cover in the conversation:

The background of how Cérge was created and why they chose to build an app for people with disability
How Cérge works and the value it adds to users
The online community that Cérge has built that they use as an advisory group to ensure the app meets the needs of the people that use it
A few of the stories that highlight the positive impact the app has had on individuals

Links from the episode:

The Cérge Website: Click here
Cérge on LinkedIn: Click here
The Cérge Community on LinkedIn: Click here
Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss the mindset required across an organisation to deliver excellent customer experiences.

Here is a taste of what Tracey and Dan cover in the conversation:

What is a client centric mindset and why is it important?
Having an organisational understanding that focusing on your clients is the way to improve the organisation
Why craving client feedback and acting on it is important
Using client insights to drive strategic decisions
Understanding the different types of clients you support and their differing needs

Links from the episode:

Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Steph Bradshaw, who is a lived experience worker and is training as a social worker in health care. Steph shares with us her experiences and some tips on how to ensure you can best work with people with lived experience in similar roles.

Here is a taste of what Tracey, Dan and Steph cover in the conversation:

How lived experience workers work together with clinicians and the role they each play in the partnership
What a day in the life of looks like as a lived experience worker
How to not do any harm when working with people with a lived experience and tips on how to best include them
The things Steph has seen that work well and a couple of things that haven't
How to ensure people are meaningfully included and the roles are not a form of tokenism
A few of the supports you need in your organisation to make lived experienced roles work best

Links from the episode:

Co-design For Impact - Co-design Training:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Guy Turnbull, the Managing Director at VIVA Mutual Foundation Limited. An Adelaide based NDIS provider that delivers high quality support services by having strong and engaged relationships between workforce, clients and community.

Here is a taste of what Tracey, Dan and Guy cover in the conversation:

The background of how VIVA was created, and what makes it different to other NDIS service providers
How Guy and his team used a Dutch model of nursing known as Buurtzorg as inspiration for the model of VIVA
How the model that they've implemented empowers their people
The outcomes they've seen for their clients and staff by working in this way
The future for VIVA

Links from the episode:

The VIVA Website: Click here
Guy Turnbull on LinkedIn: Click here
The Innovate For Impact Assessment Tool:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss their top tips to make sure you get the most out of your strategic planning.

Here is a taste of what Tracey and Dan cover in the conversation:

The common mistakes people make when creating their strategy
Getting clear on what you want to achieve from your strategic plan, before starting to develop it
Understand what your strategic direction is, don't just come up with initiatives
Ensure you have goals that can be measured, but don't choose goals just because they are easy to measure
Who has what role and responsibility within your strategic planning process?
What is your approach to pulling together your strategy? Will you consult, come up with it as an exec team or hire an expert to guide you?
Is there an optimal length for a strategic plan?

Links from the episode:

The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss what the 'co' in co-design really means in practice.

Here is a taste of what Tracey and Dan cover in the conversation:

Is co-design just about designing with people with lived experience or is it also about also including other voices such as experts and stakeholders?
What is the role of power dynamics when co-designing and how do you ensure that all voices can be included and power is shared?
Examples on ways experts can work with people with lived experience or clients to co-design at different levels of the organisation
Do facilitators need to have a lived experience in the topic that is being co-designed?

Links from the episode:

The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan debate the topic, that if the conditions for co-design aren't perfect, whether you should do it or not.

Here is a taste of what Tracey and Dan cover in the conversation:

Thoughts on why you should or shouldn't co-design even if its not perfect
What is the agreed definition of co-design?
Do you have to follow the whole co-design process or can you use elements?
Can you only co-design if you are a certified and experienced facilitator?
What if you can't access the most vulnerable people in the community?
When shouldn't you co-design?

Links from the episode:

The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Tom Dawkins, the Co-founder & CEO of innovation for good catalyst StartSomeGood. StartSomeGood help people design and launch social enterprises and impact projects, and Tom talks to us about all things impact investing and how it can support social innovation.

Here is a taste of what Tracey, Dan and Tom cover in the conversation:

A bit of an understanding of the current social enterprise and social impact funding landscape in Australia
What is impact investing and how does it work?
What are the challenges with impact investing currently, and what needs to change to grow the social enterprise ecosystem
A look at a few of the different funding options available for social innovation
Why Tom started Lend For Good and how it works

Links from the episode:

The Start Some Good website: Click here
The Good Hustle website: Click here
The Lend For Good website: Click here
Tom Dawkins on LinkedIn: Click here
Tom Dawkins on Twitter: Click here
The Innovate For Impact Assessment Tool:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Vicki Miller, the CEO at the Shake It Up Australia Foundation, Australia's largest non government funder of Parkinson's research. Vicki shares how her team collaborate across the world to get the best outcomes for people with Parkinson's.

Here is a taste of what Tracey, Dan and Vicki cover in the conversation:

A bit about Vicki's background and how she played a key role in the creation of the famous Jeans for Genes campaign
The story of Shake It Up and an insight into the role the organisation plays in combating Parkinson's
How Vicki and the team reduce duplication by collaborating with other organisations with a similar mission across the world
The partnership between Shake It Up and The Michael J Fox Foundation
How Shake It Up removed barriers in the system so that 'big pharma' will conduct trials and research in Australia

Links from the episode:

The Shake It Up Australia Foundation website: Click here
Pause For Parkinson's campaign: Click here
The Shake It Up Show Podcast with Amy Ruffle: Click here
The Innovate For Impact Assessment Tool:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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Please note this episode contains information and stories that contain physical and sexual violence, listener discretion is advised.

In this episode, Dan Bentley and Tracey Newman are joined by Allan Ball, the National Director at White Ribbon. White Ribbon educates, collaborates and empowers the community, so all boys and men can speak out and act to prevent men's violence against women alongside everyone in our Australian community

Here is a taste of what Tracey, Dan and Allan cover in the conversation:

Why physical and sexual violence happens and the size of the problem that exists in Australia
What we need to do to encourage conversations on taboo topics in the community
Allan shares a couple of the programs White Ribbon run to change attitudes and get buy in
The importance of meeting people where they are at
Tips on how to have similar uncomfortable conversations that matter to your organisation
Is it appropriate to share stories of lived experience on easily triggering and traumatic topics?
What you can do if you want to reduce physical and sexual violance

Links from the episode:

The White Ribbon website: Click here
Allan Ball on LinkedIn: Click here
The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Victor Dominello, the previous Minister for customer service in NSW. In his time in government, Victor implemented many customer focused initiatives to make it easier for people to use government services.

Here is a taste of what Tracey, Dan and Victor cover in the conversation:

Victor shares what it was like being involved in state politics
A few of the initiatives Victor is most proud of during this time in government
The importance of focusing on the needs of customers rather than our own internal processes
How you collaborate in an environment that isn't known for collaboration
The importance of focusing on mission so that people can put their individual differences aside and achieve something greater
Why collaboration ensures greater longevity in initiatives
How leaders that take on the risk, can ensure their team feels more comfortable to innovate

Links from the episode:

Victor Dominello on LinkedIn: Click here
The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss moving beyond ticking boxes around co-design to meaningful collaboration.

Here is a taste of what Tracey and Dan cover in the conversation:

Examples of different ways people are ticking boxes or not engaging in meaningful co-design across the sector
Why people can intentionally or unintentionally end up ticking a box around co-design
Tips on what you can do to ensure how you collaborate is meaningful and effective

Links from the episode:

The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss their tips on how to make things easier for you and your team when implementing large change initiatives.

Here is a taste of what Tracey and Dan cover in the conversation:

How breaking things into smaller chunks or sprints can help your team implement better
An introduction to the theory behind the popular book, the 12 week year
Additional benefits you can get out of implementing in this way

Links from the episode:

The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman discuss the 5 things you need to include in your strategy that you may not have thought about.

Here is a taste of what Tracey and Dan cover in the conversation:

Common issues with not for profit strategy setting
The 5 things you need to include in your strategy and why
The benefits of including these 5 elements and the results you should expect

Links from the episode:

The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by John Pabon, who is an author, consultant and speaker specialising in sustainability. John shares insights from his new book, The Great Greenwashing: How Brands, governments and influencers are lying to you.

Here is a taste of what Tracey, Dan and John cover in the conversation:

The 3 different types of greenwashing
Top tips for how you can spot greenwashing in your life as a leader and a consumer
Sustainability as a concept is thrown around pretty loosely, what is it really?
The impact the ACCC and ASIC crack down on greenwashing is having
Is Australia a green and sustainable country in comparison to others?
The things you should do as a leader and a consumer to avoid greenwashing

Links from the episode:

John's website: Click here
The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Fiona and Anna Glumac, co-directors at The Herd Intergenerational Learning Centre. One of Australia's first shared-roof intergenerational care centres, where children and aged care residents come together to enjoy activities such as art, music, lunch, storytelling, or just visiting.

Here is a taste of what Tracey, Dan, Anna and Fiona cover in the conversation:

A bit about The Herd ILC and what they do
The story behind how Anna and Fiona found an aged care provider to partner with to create their intergenerational learning centre
How the team at The Herd ILC, create a space for both the elders and young people to co-design their own experiences together
The benefits seen by The Herd ILC on intergenerational learning

Links from the episode:

The Herd ILC website: Click here
The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman discuss how a theory of change can assist with your innovation efforts and are more than an age old tool used at an organisational level.

Here is a taste of what Tracey and Dan cover in the conversation:

What is a theory of change?
How a theory of change can be used for innovation at an organisational level and program/service level
How this tool can help with communication both internally and externally
Tracey shares a case study where using a theory of change has helped a local NFP get access to more funding

Links from the episode:

The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan Bentley and Tracey Newman are joined by Robin Cho, Head of Impact at Who Gives A Crap, a social enterprise that produces toilet paper made from 100% recycled paper or bamboo and donates 50% of its profits to fund clean water and sanitation projects around the world.

Here is a taste of what Tracey, Dan and Robin cover in the conversation:

Robin explains why the company chose water, sanitation, and hygiene (WASH) as its focus, citing its importance as the foundation for all of life
She also highlights the connection between WASH and other social issues, such as education and women's empowerment
Robin also notes that the organisation doesn’t see its work as a charitable act, but rather an act of justice, as access to water and toilets is a basic human right that is often denied to marginalised communities
The tension between profit and purpose in a social enterprise
The rituals they use at Who Gives A Crap to ensure their people stay focused on their mission, in a way that is engaging and fun

Links from the episode:

Who Gives A Crap website:Click here
The Innovate For Impact self assessment :Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan and Tracey are joined by Mike Davis, founder and chief podcaster at Humans of Purpose and head of strategic partnerships and communications at Infoxchange. Here is a taste of what Tracey, Dan and Mike cover in the conversation:

Mike shares his journey of starting Humans of Purpose and how he balances his passion project with his full-time job
The power of podcasting and using it to build communities and elevate important voices of people doing good work
What most resonates with Mike about what his guests bring to his episodes
The impact the Humans Of Purpose podcast has had on the sector

Links from the episode:

The Humans Of Purpose website:Click here
Mike David on LinkedIn: Click here
The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan and Tracey speak with Pete Wilson, the managing director at Determined2, an organisation that offers an innovative immersion therapy service.

Here is a taste of what Tracey, Dan and Georgi cover in the conversation:

Pete shares his personal experience of a life-changing accident in 2007, which led him to start Determined2. He talks about the three phases of his recovery - survival, fighting to get back to normal life, and acceptance of a new direction in life.
Pete talks about the importance of focusing on what individuals can still do, rather than what they cannot, during their recovery. Determined2 aims to provide opportunities for people to experience what is possible.
Pete talks about the benefits of his immersion therapy, which involves scuba diving in a pool.
Pete shares his advice for co-designing with the people you support, emphasizing the need to stay focused on the mission and to be adaptable in the face of challenges.

Links from the episode:

The Determined2 website:Click here
The Innovate For Impact self assessment:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan and Tracey are joined by Petrina Greenwood, the Innovation Manager at Baptist Care New South Wales and ACT, a not-for-profit Christian-based care organisation that has been operating for over 75 years.

Here is a taste of what Tracey, Dan and Petrina cover in the conversation:

Petrina discusses her role as innovation manager, which spans across all areas of the organisation. She explains how the organisation has been on a digital transformation journey for quite some time and has had success in the IT and business insights areas.
She emphasises that at the centre of all of this is the organisation's clients, residents, and communities, and the goal is ultimately to help each individual live well.
She shares how their organisation began focusing on business efficiency by investing in a series of business efficiency projects, with the first project focused on reviewing the recruitment and onboarding process.
Petrina highlights the importance of involving staff in business efficiency projects, recognising and rewarding innovative ideas, and optimising processes to enable staff to focus on delivering quality care services to clients and residents.

Links from the episode:

Petrina Greenwood on LinkedIn:Click here
Baptist Care website:Click here
The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode of the Innovate for Impact podcast, hosts Dan Bentley and Tracy Newman speak with Rebecca Pinkstone, CEO of Bridge Housing, a community housing provider based in Sydney.

Here is a taste of what Tracey, Dan and Rebecca cover in the conversation:

Rebecca talks about how not-for-profits are at the forefront of leading innovation because they constantly need to do more with less.
Rebecca talks about the current housing crisis in Australia and the need for social and affordable housing.
She discusses the concept of finding ideas from different organisations outside of her sector or overseas, to get new ideas.
Rebecca emphasizes the importance of innovation in delivering better services and becoming more efficient as a business.
Rebecca shares her organisation's innovative "Hand Up" program, which supports the social and economic participation of its residents.

Links from the episode:

Rebecca Pinkstone on Linkedin:Click here
The Bridge Housing website:Click here
Confront the crisis campaign:Click here
Redfern Estate Project:Click here
The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Professor Sarah Pink, Director of the Emerging Technologies Research Lab at Monash University. Sarah's work is focused on understanding the future of emerging technologies and their impact on people and the environment.

Here is a taste of what Tracey, Dan and Sarah cover in the conversation:

Sarah discusses her focus on people and their futures with automated technologies and systems, and the role of human creativity in driving change
She talks about the limitations of automation and the need for people to still feel in control when using technology
Sarah shares insights from her research projects, including the concept of "automated features," which acknowledges human inventiveness and the fact that people want to design and create their own futures
She shares some of the ways her team conduct their research to understand how people will use new technology

Links from the episode:

Connecting Up Conference information: Click here
Sarah Pink on LinkedIn:Click here
Sarah Pink on Twitter:Click here
The Impacto Consulting events page: Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss what’s more important, qualitative or quantitative data?

Here is a taste of what Tracey and Dan cover in the conversation:

The difference between qualitative and quantitative data and the benefits of using both.
The limitations of using only quantitative data or quantitative data to make decisions.
Using a combination of both qualitative and quantitative data can help ensure that innovations are designed and evaluated in the best way possible.
The different methods to collect both quantitative and qualitative data.
The do's and don'ts to ensure the data collected is accurate and representative.

Links from the episode:

The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan discuss how Personas can help you to better understand the needs of your clients and make sense of your data.

Here is a taste of what Tracey and Dan cover in the conversation:

What are Personas?
Different ways you can use Personas in your work
The benefits of using Personas
How to get started including how Empathy maps can help
Tips and tricks to ensure you stay on the right track

Links from the episode:

The Impacto Consulting events page: Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan speak with Nives Zarafa from the Continence Foundation of Australia, about how they used co-design to create a no language resource to help Australians across many communities understand the symptoms of incontinence and that there is help available

Here is a taste of what Tracey, Dan, and Nives cover in the conversation:

Nives discusses a recent project, which focuses on creating a communication tool without language, to reach marginalised communities
Nives emphasises that the team does not have all the answers, but is actively seeking input from consumers to guide the development of the project.
The goal of the project is to educate people on the symptoms of incontinence and encourage people to speak up and seek medical advice in order to prevent, cure or manage incontinence.
The project invited a diverse group of participants to attend workshops to co-design the resource together, so that it works for everyone
The project aims to address incontinence and the stigma surrounding it

Links from the episode:

The Continence Foundation of Australia: Click here
The Impacto Consulting events page: Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan present a list of all the innovation capabilities they believe are necessary to change the game and achieve your goals this year.

Here is a taste of what Tracey and Dan cover in the conversation:

The capabilities you need to be able to see the bigger picture and to think strategically
What skills do leaders need to ensure innovation and creativity flourish in your culture?
The critical role collaboration plays in solving the challenges we face
The area that can derail your implementation of your innovations if not managed well
What level of evaluation do we need to see in the sector?
The skill that can help you to get others on board with your innovations

Links from the episode:

Podcast episode “Co-design is a buzzword at the moment, but what is it really?Click here
Podcast episode “An introduction to Collective Impact”Click here
Podcast episode “An introduction to Systems Thinking”Click here
The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan share a few ideas that will enable you to stay creative and strategic during your day to day work.

Here is a taste of what Tracey and Dan cover in the conversation:

How to make room for creativity and why it's important as leaders that we do this
The challenges leaders face in blocking out time for creativity and how to make space for this within your busy day
The importance of focusing on both the strategic and operational aspects of your work
Other ways you can improve your creativity by using mindfulness in activities such as hiking

Links from the episode:

The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by Daniel Flynn, Co-founder and Managing Director of Thankyou. Thankyou is a social enterprise that offers consumer products for the sole purpose of funding life-changing projects towards ending extreme poverty. Daniel shares his experiences and advice, on their journey towards raising $17 million dollars to invest in impact projects around the world.

Here is a taste of what Tracey, Dan, and Daniel cover in the conversation

Daniel discusses the story of ThankYou and shares his experiences and insights on how they’ve built their social enterprise.
How do Thankyou use their mission to get other people on board with what they want to achieve? Why it’s important to tell the true story behind every organisation and its cause.
Daniel shares the importance of creating a safe environment, removing the pressure, and giving people time and space to make an impact.
The importance of celebrating success, sharing failures and lessons gained, launching new and creative ideas, and creating the appropriate conditions for innovation.
Daniel discusses his ideas for the future of funding, where funders are more outputs focused.

Links from the episode * The Thankyou website: Click here * The 'Innovate for Impact Self-Assessment': Click here * Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by Doug Taylor, CEO of the Smith Family, to discuss how to create the right space to allow innovation.

Here is a taste of what Doug, Dan and Tracey cover in the conversation:

How do you create a totally different space for innovation?
The role of leaders in creating the right environment for innovation.
A discussion on the essentials of innovation, which are purpose, culture and psychological safety
The role of institutions in improving society and the contributions of the Smith Family.

Link from the episode

The Smith family website: Click here
The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by David Pearson, the CEO of the Australian Alliance to End Homelessness, which as the name suggests, is an organisation dedicated to ending homelessness in Australia. It is a collaboration of different organisations to end homelessness, starting with helping the most vulnerable group of people in the community. David talked about how he and his team are using innovation and impact measurement techniques to achieve their ambitious goal.

Here is a taste of what Tracey, Dan, and David cover in the conversation:

The importance of gathering data regarding the homelessness population
How to build rapport in the community to gain their trust to alleviate their worries so that the population will be willing to participate
What are the conditions for success in ending homelessness?
How do you measure the impact to ensure if the organisation has achieved its goal?
David talked about how to make things that are well known in the innovation community more integrated into the homelessness system.

Links from the episode

The Australian Alliance To End Homelessness website: Click here
The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by Paul Ronalds, the Group CEO at Save The Children Australia. Paul shares how his team are exploring innovative funding options and business models to create more impact.

Here’s a taste of what Dan, Tracey and Paul cover in the conversation.

Why Save The Children are pursuing innovative options for funding and business models
How Paul and his team were able to get the wider organisation on board with pursuing some of these ideas
What are the opportunities out there for business model or financial innovation?
How can organisations go after some of these opportunities?

Links from the episode

Save The Children Global Ventures Website Click here
Save The Children Website:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Lara Damiani, the founder of Think Films. Think Films is a For-Purpose film studio based in Adelaide, Australia, and they help organisations to tell their impact stories in a way that is compelling and reaches a wide audience.

Here is a taste of what Tracey, Dan and Lara cover in the conversation

• The story of how Lara created Think Films

• How did Lara find herself in a conversation with the Dalai Lama?

• Lara’s story of how she produced and self-distributed her first documentary

• What makes film a good storytelling and impact-creating medium?

• Lara shares tips on how to tell a great story

• What does Lara envision for impact films in the future?

Links from the episode

Think Films on Vimeo:Click here
The Think Films Website:Click here
The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan speak about being mission focused, and how to create a mission that will act as the fuel for innovation and propel your organisation in the direction you need it to go.

Here is a taste of what Tracey and Dan cover in the conversation

• What do we mean by being mission focused?

• What are the characteristics of a strong mission?

• It starts with identifying the ambitious goal that matters to your organisation

• It's important to have a compelling story that helps people understand why your mission is important

• What is the specific way you will achieve your objectives and carry out your mission?

• The relevance of a call to action so people know how they can take action

Links from the episode

The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan speak all about client feedback. They discuss some of the feedback methods that you may not be using and where to find the information.

Here is a taste of what Tracey and Dan cover in the conversation

In your daily interactions with clients, what are your clients saying? What are staff on the front lines hearing?
What data and reporting does your organisation get?
The importance of client reviews either direct or on a third party website
What is ‘Real Life Net Promoter Score?’
Proactive ways to get out there and ask for feedback
The power of observations, experiencing how your services function from the perspective of your client

Links from the episode

Episode #23 - The value journey maps can provide your organisation:Click here
Episode #47 - William Crowley: The benefits of client-centred innovation:Click here
The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss the top area that is stopping the majority of not for profit organisations from being more innovative. The data has been collected from their innovate for impact self assessment tool, that has been completed by 100’s of Australian Not For Profit leaders over the past few years.

Here is a taste of what Tracey and Dan cover in the conversation

A little bit about how the data was collected and how the self assessment works
Empowered People: What is it and insight into the 5 questions that most leaders say they aren’t doing
The importance of an innovation budget that individuals can use to pursue new concepts
Providing your people with training on innovation methodologies
How do you recognise and reward innovative ideas?
Is it possible for your people to make changes to your services or systems when doing so would lead to a better outcome?
The importance of developing a toolkit that people can use to make innovation easy.

Links from the episode

The Innovate for Impact Self Assessment:Click Here
Ep#5: How An Innovation Budget Can Make You Feel More Comfortable To Take Risks:Click Here
The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan speak about the top 5 common mistakes they see leaders make, when setting their organisation's strategy. Here is a taste of what Tracey and Dan cover in the conversation

What are the things to consider in creating a strategy?
Why you shouldn’t Ignore the needs of your clients, the community, and their employees
How goals can sometimes not be tied to measurable outcomes
The issue of using jargon in your strategic plans: Corporate language vs. human language
Why your people aren’t able to take meaningful action to achieve their goals, because they are stuck in the world of strategy and not action.
Turning strategy into action: If the strategic plan is not put into action, it will not be used or provide value.

Links from the episode

The Impacto Consulting events page:Click here
The Impacto Consulting website: Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss the importance good change management plays when innovating.

Here is a taste of what Tracey and Dan cover in the conversation

The importance of understanding what is changing and why is it changing?
What are the different phases we must go through when managing any change?
How to ensure the right people are involved
What are the benefits of good change management?
Important steps when innovating: Understanding, Planning, Implementing, and Communicating the change

Links from the episode

The Impacto Consulting events page: Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan talk about some of the reasons why individuals participate in co-design projects and how we can make sure when we co-design it is mutually beneficial.

Here is a taste of what Tracey and Dan cover in the conversation

Remuneration: What is fair and when should you remunerate someone for their time or cover their expenses?
Capacity: What opportunities or resources do you have that can build capacity in the communities you are engaging with?
Purpose & mission: Connecting the purpose of individuals to the project or organisation’s mission
Connection to community: Does your opportunity bring people together and help the community to connect with one another?

Links from the episode

The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan talk about five common biases that we can encounter that can get in our way when innovating.

Here is a taste of what Tracey and Dan cover in the conversation

• What is a bias?

• 5 common biases: Confirmation, Expedience, Experience, Similarity and Safety.

• How to spot biases and the actions you should take when you experience these biases

• How crucial it is to be aware of biases in order to ensure that they don't influence decision-making

• How to overcome the bias we have toward our own ideas?

• Ways to promote diverse thinking in your organisation

Links from the episode

The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Elise Motalli, a Service Designer who is passionate about using design to create a circular economy. Elise is a consultant in this space and runs the Circular Economy Australia slack channel with over 700+ members.

Here is a taste of what Tracey, Dan, and Elise cover in the conversation

What is a circular economy vs a linear economy?
What can we do differently to think in a more circular way?
What benefits and opportunities does a circular economy offer?
What are the challenges that designers face?
Circular business model transformation: How can service providers contribute towards a more circular economy?
How organisations are incorporating design and circular economy together.
Tips on where to get started on building a more circular economy

Links from the episode

Elise Motalli’s website: Click here
Join the Circular Economy Australia Slack Channel:Click here
The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Ross Wyatt, Founding Director of Think Impact. A business that provides consulting services to the sector, including impact management, impact-led design and impact evaluation. Ross talks about impact evaluation, the current state of the sector, and where it is all heading.

Here is a taste of what Tracey, Dan, and Ross cover in the conversation

Ross shares his thoughts on the current state of the for-purpose sector
Unpacking the reasons why we’re all so focused on short-term program evaluation outcomes
Ross talks about funding and the challenges the current system creates
What must change before we can begin collaborating and using the strategies we know will improve our chances of solving the current set of problems we face?
What is impact-led design and how does it help deliver better outcomes?
What is beyond evaluation, can we imagine a better way of doing things?

Links from the episode

The Think Impact website:Click here
The Impacto Consulting events page:Click here
The Impacto Consulting website:Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by David Sexton, CEO of WeFlex, a profit-for-purpose organisation that connects those living with disability to personal trainers who are accredited with fit-for-purpose accreditation from WeFlex. David shares his experiences of building an organisation that is working with people with disability and taking a co-design approach in everything they do.

Here is a taste of what Tracey, Dan, and David cover in the conversation

The WeFlex story, how the organisation was created and why they do what they do
How WeFlex works with those with lived experience to develop the organisation's services together
The benefits of client involvement and collaboration in service delivery
The value co-design has had for building partnerships with other organisations
David shares a few stories of the many ways WeFlex is assisting their clients in achieving their goals

Links from the episode

The WeFlex website:Click here
WeFlex on Linkedin:Click here
WeFlex on Instagram:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Dr. Lisa Griffiths, the CEO of OzChild.

Here is a taste of what Tracey, Dan and Lisa cover in the conversation

Lisa shares the story of how OzChild has evolved into the organisation it is today
Insight into how the child protection system functions, and some of the challenges the sector faces
What does an evidence-based approach look like in practice?
The different types of evidence-based approaches that can be applied in decision making
Ways you can get started with taking more of an evidence based approach to your work

Links from the episode

The OzChild Website:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Laura Breslin, National Manager Service Design & Innovation at Mission Australia. Laura discusses how Human-Centred Design enables their organisation to innovate and learn more about the wants and needs of their clients.

Here is a taste of what Tracey Dan, and Laura cover in the conversation

• How and why did Mission Australia start the process of innovation with Human-Centred Design?

• Why did they choose a “starting small approach” and what does it look like?

• Laura shares her favourite takeaways from the process along with the ones that didn't work out quite as well.

• How do they get their clients and their team involved in the process?

• The importance of ensuring Co-Design or Human-Centred Design is a win / win for participants and the organisation.

Links from the episode

The Mission Australia Website: Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan talk about what prototyping is, how to do it, and how to use it to better execute creative ideas in the environment we work in.

Here is a taste of what Tracey and Dan cover in the conversation

What is prototyping, and how can it be used in the sector?
Different types of prototyping: Low fidelity vs High fidelity
What benefits does prototyping bring, and when should it be used?
Examples of ways they’ve used prototyping on past projects
The importance of prototyping and making it accessible in daily life
Ways of obtaining feedback from people so that you can easily incorporate it into your creation process

Links from the episode

The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan talk about how you can implement better ways of working into your organisation when you feel like you are already overloaded and juggling too much change in your ‘business as usual’.

Here is a taste of what Tracey and Dan cover in the conversation

The philosophy that our top clients use to change the way their organisation works
What to look for first when you want to introduce a change into your organisation
The importance of identifying the things that are no longer serving you well, that you should stop doing, in order to focus on things that will drive your organisation forward
What are some ways you can adjust to the changes in your organisation?

Links from the episode

The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss 5 different strategies to get ‘unstuck’ if you’re stuck with innovation. Here’s how to get around those roadblocks and boost innovation in your organisation.

Here is a taste of what Tracey and Dan cover in the conversation

What to do when you’re stuck with innovation?
How to create space for creativity
How can you reassessing your organisation’s goals help you to tap into new ideas?
How do you make the first step easy?
The benefits of getting out of the office and spending time with clients
The importance of asking the right questions and listening to answers.

Links from the episode

The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan share an overview of the concept of systems thinking, why it is a critical perspective to consider whilst innovating in this sector, and practical ways you can apply it to your work.

Here is a taste of what Tracey and Dan cover in the conversation

What exactly does "Systems Thinking" mean and why is it important?
Examples of organisations that utilise Systems Thinking and the benefits of using it.
How do you use Systems Thinking in your work?
What consequences can result from not thinking at a systemic level?
Useful tips on how to create and use a systems map.

Links from the episode

The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan talk about the two types of organisations that operate in the for-purpose sector, the traditional & surviving organisation vs. the innovative & impactful organisation. They take you through the various characteristics of each organisation, highlighting the crucial areas you should target to improve your impact.

Here is a taste of what Tracey and Dan cover in the conversation

What does it mean for an organisation to be traditional & just surviving or innovative & impactful?
What defines the two types of organisations in terms of their characteristics and outcomes? How do they behave?
The difference between the traditional & just surviving vs. the innovative & impactful organisation.
Why do innovative and impactful organisations function better than others?

Links from the episode

The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan explain the technology adoption curve, how it works, its importance, stages, where it should integrate into your decision-making process and everything else you need to know.

Here is a taste of what Tracey and Dan cover in the conversation

What is a technology adoption curve?
Why is the technology adoption curve useful?
The 5 stages of the technology/change adoption curve: Innovators, Early Adopters, Early Majority, Late Majority, and Laggards
How does it work? Where do you lie in the curve?
How can you utilise the basic principles in your work?
Examples of how other organisations have used this tool in their work such as Tesla

Links from the episode

The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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Here is a taste of what Tracey, Dan, and Daniel cover in the conversation

Daniel discusses the story of ThankYou and shares his experiences and insights on how they’ve built their social enterprise.
How do Thankyou use their mission to get other people on board with what they want to achieve? Why it’s important to tell the true story behind every organisation and its cause.
Daniel shares the importance of creating a safe environment, removing the pressure, and giving people time and space to make an impact.
The importance of celebrating success, sharing failures and lessons gained, launching new and creative ideas, and creating the appropriate conditions for innovation.
Daniel discusses his ideas for the future of funding, where funders are more outputs focused.

Links from the episode

The Thankyou website:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan talk about the importance of designing your co-design process in a way that is inclusive for your participants. They share the 5 areas to think about when setting up your project, that maximise participation.

Here is a taste of what Tracey and Dan cover in the conversation

Does the co-design process bring out the best in stakeholders and encourage participation?
Are you accessing the right stakeholders? Tips on how you can get access to isolated or ‘hard to reach’ people
How can you design a space where people can participate meaningfully?
What effect does timing have on participation? Could you be accidentally excluding people by running your project during certain hours such as business hours?
Do your activities bring the best out of people, and if not, how do you ensure they do?
How do you remunerate people involved in the co-design project? How can you offer individuals a reason to be there and encourage their efforts in a way that is fair?

Links from the episode

The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Imogen Aitken, National manager - Program

Innovation at Starlight Children’s Foundation. Imogen shares the work she has done focusing on both program innovation and wider innovation activity at Starlight.

Here is a taste of what Tracey, Dan, and Imogen cover in the conversation

What does innovation mean in practice? How does Starlight define innovation and ensure they have fun with it?
How they have built their innovation capability across the organisation and the journey of getting to where they are today
Why they refer to the young people they support as customers, even though it doesn’t feel 100% right
What structures and processes help Starlight Children’s Foundation to ensure they remain innovative and it is accessible for all staff
The impact of initiatives such as the CEO’s Innovation Awards and the Captain Starlight Innovation Fund
How do Starlight, a long-running and very successful organisation, become and remain so adaptive to change?

Links from the episode

The Starlight Children’s Foundation website:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan share an overview of the methods used and benefits of co-design in the social sector. Whilst Co-design is a bit of a ‘buzzword’ at the moment, what does it actually look like in practice?

Here is a taste of what Tracey and Dan cover in the conversation

Beyond the buzzword: what does “Co-design” even mean and why is it important?
The difference between Co-design and Human-centered design
Where does Co-design fit in solving a problem? Is Co-design a realistic idea in all problem solving?
What is the difference between a wicked problem and a standard problem?
The complimentary tools that must be used alongside Co-design in this sector
The benefits of using Co-design for your organisation and the people you support
An insight into the Impacto Consulting Co-design process: The 5 stages on how to Co-design, as well as the methods and practices that are commonly used in each phase
Sharing of a case study from a real Co-design project to bring the methodology to life and show how it can be applied

Links from the episode

The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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Here is a taste of what Tracey, Dan, and David cover in the conversation:

The importance of gathering data regarding the homeless population
How to build rapport in the community to gain their trust to alleviate their worries so that the population will be willing to participate
What are the conditions for success in ending homelessness?
How do you measure the impact to ensure the organisation has achieved its goal?
David talked about how to make things that are well known in the innovation community more integrated into the homelessness system.

Links from the episode

The Australian Alliance To End Homelessness website:Click here
The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Mark Pearce, CEO of Volunteering Australia in time for National Volunteer Week. Mark shares his thoughts on how volunteering is linked to innovation and also the importance of having a strong mission for your organisation to attract and motivate volunteers.

Here’s a taste of what Dan, Tracey, and Mark cover in the conversation:

The link between volunteering and innovation
Volunteers are focused more on your mission and how by providing their time, can help them to create better community outcomes
What the most successful organisations are doing to bring their mission to life for their volunteers
The national volunteering strategy that is being co-designed across the country with key stakeholders, plus how you can get involved

Links from the episode

Volunteering Australia Website: Click here
National Volunteering Strategy website:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss some of the popular misconceptions about innovation and how to prevent them from derailing your own efforts.

Here’s a taste of what Dan and Tracey cover in the conversation:

What are some of the most common mistakes a leader or organisation can make when it comes to innovation?
The significance of a leader’s actions in sustaining innovation: How does learning from these mistakes promote innovation?
The difference between building a collaborative organisation and running the occasional project
Is it possible to focus on your day to day activities AND the future. How do you create a culture that does this at all levels?
Is innovation only for organisations that are doing well and have a lot of additional resources, or can you innovate your way out of troubled times?

Links from the episode

The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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Here’s a taste of what Dan, Tracey and Paul cover in the conversation.

Why Save The Children are pursuing innovative options for funding and business models
How Paul and his team were able to get the wider organisation on board with pursuing some of these ideas
What are the opportunities out there for business model or financial innovation?
How can organisations go after some of these opportunities?

Links from the episode

Save The Children Global Ventures Website Click here
Save The Children Website:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan are joined by Nichola Browning and Saran Chamberlain, two participants of the Stroke Foundation’s ‘Young Stroke project’, that involves people with lived experience in the creation of new and better ways the organisation can help people that have been impacted by stroke and their families. Nichola and Saran share their experience and the benefits for them and other participants of being involved in the co-design process.

Here’s a taste of what Dan, Tracey, Saran and Nichola cover in the conversation.

What is the ‘Young Stroke Project?’
Saran and Nichola share their stories of lived experience and the ways they were involved in the project
The benefits of being involved in the process for Nichola and Saran
Lessons learnt from being involved in the project for both the participants and the organisation

Links from the episode

Connect with Nichola on LinkedIn:Click here
Connect with Saran on LinkedIn:Click here
The Stroke Foundation’s website: Click here
Volunteer and Lived experience member for Young Stroke Project and Mind CVD with Heart Foundation:Click here
The website for StrokeLine:Click here
Support Crew coffee club host & supporter:Click here
The Heart Foundation:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan talk about the 5 different areas to analyse, to assess whether you are empowering your people to innovate or actually getting in their way.

Here’s a taste of what Dan and Tracey cover in the conversation.

How a clear and accessible innovation process empowers people to change things for the better
The role an innovation budget plays and why you need one
Are you truly commitmented to change? How your commitment to innovation and trying new things or low tolerance for risk could be shutting down your people’s best ideas
The role the right tools and capability play in empowering your people

Links from the episode

The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan share some tips on how you can create the ideal environment for others to feel welcome to constructively push back, as well as the ability to adapt and change in order to promote creativity and innovation.

Here is a taste of what Tracey and Dan cover in the conversation:

What does it mean to constructively challenge the status quo?
How do leaders play a key role in identifying an opportunity for change?
Understanding the steps and strategies for pushing back in a constructive way
Experiences with constructive pushback that leads to greater change
Learning the importance of establishing strong relationships, conducting research, and recognising different perspectives.
What can a collaborative approach do to help you achieve your goals?

Links from the episode

The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Tracey and Dan discuss how understanding the ‘true cost of inaction’, which is essentially staying the same, and using this as a strategy to help make gaining support for innovation easier, rather than only considering the risks of an innovation.

Here is a taste of what Tracey and Dan cover in the conversation:

Identifying, quantifying, and measuring the costs of doing nothing.
What are the potential consequences of maintaining the status quo? What would happen if you didn’t address this problem for a year or two?
Considering ideas from an outsider’s perspective while understanding the outcomes and costs of failure.
Various approaches and methods to support these conversations with others in your organisation.

Links from the episode

The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn:Click here

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In this episode, Dan and Tracey are joined by Gerda Gemser, Professor of Entrepreneurship at University of Melbourne, and the co-author of the new book Design Leadership Ignited: Elevating Design At Scale.

Gerda shares her top insights from the book that apply to this sector, on what is required for leaders to embed design methods into the way they work.

Here’s a taste of what Dan, Tracey and Gerda cover in the conversation:

More and more organisations are investing in design capability to help them perform better
Many organisations are investing in design capability because design brings something different. However, many organisations have problems with effectively integrating designers because they are different
The “differentness” relates to design principles/practices that are different to how some organisations traditionally run their business. E.g like co-creation and focusing on desirability
Gerda's top insights on how best to integrate design into an organisation
Strong design leadership consists of specific leadership ‘tactics’
How some outdated organisational cultural norms can make it difficult for female leaders to adopt the 'rebel with a cause' approach

Links from the episode

The book - Design Leadership Ignited: Elevating Design At Scale Click here
The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by Fran Timmins, Director of Nursing for Mental Health at St Vincent’s Health Melbourne. Fran shares how she used co-design internally within the hospital to be able to co-design a Safe Haven Cafe, which has been a real success.

Here’s a taste of what Dan, Tracey and Fran cover in the conversation:

Fran spoke about the concept of Safe Haven Cafe which is driven by what the customers want and how it’s peer-led by lived experience of mental health, drug and alcohol with built-in clinical support.
The process or methodology in creating a co-design project in public health.
Challenges and tips on how to navigate a large organisation to be able to get a project off the ground using co-design especially in public health.

Links from the episode:

The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey share the 5 critical areas that you need in order to be able to be a creative leader.

Here’s a taste of what Dan and Tracey cover in the conversation

What is Creative Leadership?
The 5 necessary skills for those in positions of leadership to manage this rapidly changing world
Bringing your mission to life: How do leaders do this?
Adaptive leadership: What it is and what it can do for your organisation in a changing world
Fostering creativity: Leaders that can create safe environments for people to try new things are high performing and innovative organisations
Creating space for creativity: Many leaders are getting caught up in the running of the day to day of the organisation and ‘BAU’. How do you create space for creativity on a regular basis?
Constructive pushback: How do leaders intelligently influence others in order to disrupt the status quo?

Link from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey discuss how you can bring your mission (the goal of your organisation) to life, through using their simple CIA method.

Here is a taste of what Dan and Tracey cover in the conversation.

What is a best practice organisational mission?
Why is it important to have a good organisational mission?
An explanation of the 3 areas of their CIA method that helps you understand how to bring your mission to life
Communication of your mission: How are you communicating your mission to your people? What are all of the different ways that you are communicating your mission and what opportunities exist to make it better?
Interactions: What are the different interactions people have within your organisation and what are the best ways to bring your mission to life through these interactions?
Alignment: Are goals and rewards aligned, to ensure that people are driving towards the achievement of your mission?
Tips on how to measure your effectiveness of bringing your mission to life

Link from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan talk about journey mapping and the value it can provide to your organisation when you get to see things through your client's eyes.

Here’s a taste of what Dan and Tracey cover in the conversation.

How journey mapping can benefit your organisation and can help you to see your entire service offering from a strategic point of view.
The different types of journey maps and how to use them. Including the difference between a Journey Map and a Process Map
The process of creating a journey map (Steps, tips, and tools you can use to create them).

Links from the episode

U.N Women Australia Journey Mapping Case Study:Click here
The 'Innovate for Impact Self-Assessment':Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan discuss the importance of setting ambitious goals, the role they play in fostering innovation, and what organisations can do to set ambitious goals.

Here’s a taste of what Dan and Tracey cover in the conversation.

The role ambitious goals play in helping organisations change their status quo.
Innovation comes from necessity, and there is no right time.
Ambitious goals motivate people to innovate and encourages them to do things in a creative way instead of doing things the way they've always done.
What can organisations do to set ambitious goals?
The importance of celebrating milestones while working towards your goal
The importance of collaborating with people at all levels when creating goals

Links from the episode

The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan discuss ‘When is the right time for innovation?’ And the importance of having an innovation culture in organisations.

Here’s a taste of what Tracey and Dan cover in the conversation:

How to set aside and invest time for innovation as a constantly busy organisation.
Finding the balance between everyday work of the organisation and innovation, as a way of preventing future problems.
The importance of providing training in groups for employees in organisations for driving innovation.
Changing the perspective surrounding innovation not as a distraction from achieving maximum impact, but rather as a facilitator for achieving maximum impact.
What is the cost of inaction, of not innovating as an organisation?

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey is joined by April Long, the acting CEO of Shine for kids, to discuss how innovation helped the organisation grow. April also discusses the work Shine for Kids supports children and families impacted by the criminal justice system.

Here’s a taste of what Tracey and April cover in the conversation.

Steps Shine for kids took to provide quality services during COVID.
Innovation is about creativity. It's about going back to old ways of doing things and adapting them to the new environment.
Shine for kids' approach to navigating the challenges they face.
What Shine for Kids does to ensure they receive meaningful feedback to improve their services.
Almost 70% of Aboriginal children and over 50% of all children currently sitting in youth prisons have had a parent in prison. Innovation can help break this cycle.
Things that the Shine for kids looks forward to next year.

Links from the episode

Shine For Kids website: Click here
The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by Doug Taylor, CEO of the Smith Family, to discuss how to create the right space to allow innovation with an organisation.

Here is a taste of what Doug, Dan and Tracey cover in the conversation:

How do you create a totally different space for innovation?
The role of leaders in creating the right environment for innovation.
A discussion on the essentials of innovation, which are purpose, culture and psychological safety
The role of institutions in improving society and the contributions of the Smith Family.

Link from the episode

The Smith family website: Click here
The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by Elizabeth Drozd from Australian Multicultural Community Services (AMCS) to discuss the role of AMCS and their secrets for winning hearts and minds of the people in the diverse communities they support.

Here is a taste of what Elizabeth, Dan and Tracey cover in the conversation:

How AMCS improves lives through care, support and empowerment.
The importance of supporting people from all the culturally and linguistically diverse backgrounds.
A discussion on the initiatives, projects, and ideas of AMCS to support and understand the diverse communities.
Integrity, authenticity, focus, and time management are essential to the success of an organisation.

Link from the episode

Australian Multicultural community Services: Click here
The 'Innovate for Impact Self-Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey discuss “What is Innovation”, they discuss some common misconceptions and how person-centred innovation is the future.

Here is a taste of what Dan and Tracey cover in the conversation

Innovation is about amazing customers with something that they can't imagine ever having lived life without
Why person-centred innovation is the future
Innovation is more about execution than being first to market with a new concept
It's not just about AI and sexy new things, innovation can be just about creating better services and experiences through innovative service design
Innovation is a change for a good reason, and it doesn't need to be something new; it can be pragmatic and practical to people.
Innovation is about understanding the problem and finding the solution to that problem.
Moving your services to an online form on your website, is not innovation, its most like just moving your experience to a different channel and can sometimes put the effort onto your client

Link from the episode

Article about ‘Why innovation isn’t just about shifting your services online’ by Dan on Pro Bono Australia: Click here
The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey talk all about the importance of building a person-centred and collaborative organisation, by equipping your people to collaborate with your clients as a standard way of working, rather than just on the occasional project.

Here is a taste of what Dan and Tracey cover in the conversation.

The importance of building a person-centred organisation, rather than running the occasional co-design project
Tracey talks about giving people the capability and the training that enables them to be person-centred
Leaders can start by first understanding what information is currently available in their organisation, and then set it up in a way that enables people to understand what client’s need
Dan shares about how you embed roles into your organization and create groups that people can consult and co-design with, to make it easy for people to be able to collaborate with your clients

Link from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey speak with Ortal Green, the CEO of Glittering Minds about the skills that need to be developed in a child for them to be successful in the 21st century.

Here is a taste of what Dan, Tracey and Ortal cover in the conversation:

How the Glittering Minds program helps children develop skills such as creative thinking, empathy and collaboration
Importance of safety and how being respectful of other people's ideas is going to make a creative and impactful environment
Four different questions that break the pattern of thinking and promote creative and innovative thinking

Link from the episode

Glittering Minds ‘Think Unique’ Book: Click here
Glittering Minds Website: Click here
The 'Innovate For Impact Self Assessment': Click here

Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey highlight the importance of delivering a great client experience. How having a big heart is necessary to deliver a great client experience but isn't everything, and some tips to consistently deliver a great client experience to the people you support

Here’s a taste of what Dan and Tracy cover during their conversation

Tracey states the importance of being flexible in your approach to your service delivery. Different clients need different thing at different times
Dan talks about good service design and giving employees the right tools and client experience training.
The role training plays in consistency of experience
How your clients are the face of your organisation and clients don’t care about internal departments and whose fault it is
Tracey states that while hiring, sometimes people look for experience rather than the attributes. However, solely experience doesn’t indicate the success of a person in a particular role.

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by Daniella Greenwood, they discuss the innovation opportunities that exist in residential aged care, plus where the sector needs to head in the future.

Here’s a taste of what Dan, Tracey and Daniella cover in the conversation.

Daniella shares the work she has done as a consultant and activist within the aged care space.
The importance of freedom to be seen as an individual.
Why thought innovation needs to come from a human rights perspective.
Participation in co-design: What is the best way to involve somebody, so that it’s comfortable, safe, and meaningful for them.

Links from the episode

Daniella Greenwood on Linkedin: Click here
The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey share how constraints affect creativity and innovation, and can help your people to become even more innovative.

Here’s a taste of what Dan and Tracey cover in the conversation

Tracey shares how constraints are helpful for creativity and innovation.
Discussion on how giving people some constraints and space to operate in working actually helps them stay focused and provides many other benefits.
Dan explains what design principles are
The 3 different type of constraints you can implement on a project

Link from the episode

HBR Article - Why Constraints Are Good For Innovation: Click here
The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey talk about how to transform your organisation by creating a system that supports collaboration.

Here is a taste of what Dan and Tracey cover in the conversation.

Dan talks about creating an organisational system that allows your clients to have a meaningful impact
A discussion on how setting up the system, building a strategy and empowering people can make it easier for them to do a good job.
Tracey talks about the importance of being able to see the impact to make sure that you are improving and having an impact on your clients.
Humans love to collaborate. We are much happier when we are working with other people.

Link from the episode

The 3-step process to turn feedback into action that delivers impact: Click here
The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Tracey and Dan are joined by Christine and Diana from Tell Touch, an easy to use feedback tool that is helping aged care organisations to improve their services and create better relationships with their consumers. They discuss the necessity of feedback and the role it plays in improving the experience you deliver to your clients

Here’s a taste of what Dan, Tracey, Christine and Diana cover in the conversation

Tracey and Dan emphasize the importance of feedback and how you can use it effectively
Christine and Diana introduce Tell touch, a digital complaints feedback system and how it is improving the collation and action of feedback in aged care
How they went from working nurses to starting a tech company
The benefits of embracing feedback and creating a person-centric environment.
The risks of not dealing with client feedback
How the best organisations are using feedback to fuel their future success

Links from the episode

Tell Touch website: Click here
The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey talk about the mindset of perceiving failure as the final destination. They believe that failure instead is just part of a learning process that can lead towards gaining the results you desire.

Here is a taste of what Dan and Tracey cover in the conversation

Tracey gives an example of Thomas Edison and quotes him, “I have not failed. I’ve just found 10,000 ways that won’t work.”
Tracey states when a leader has a mindset in believing failure is learning, it can facilitate innovation, where experimentation acts as the means to achieve the end.
Dan believes in reprogramming oneself so that you don’t think about failure, instead learning to focus on new ideas, innovation and experimentation.

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Dan and Tracey speak with Dr David Panter, CEO at ECH - an aged care service provider based in Adelaide, Australia. Together they discuss how ECH are creating person-centred and innovative aged care solutions.

Here’s a taste of what Dan, Tracey and David cover in the conversation.

The creation and launch of two innovations - Dandelion and Billy
How their innovation ‘billy’ is keeping people safe to live in their own homes while respecting their rights and privacy
The transformational journey of ECH to become a more person-centred organisation
Co-designing for social connection including initiatives like walking football

Link from the episode

ECH website: Click here
The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode, Alicia Hancock the director of Hancock Creative, along with Tracey and Dan discuss the six tips involved in communicating your impact which are; innovating the channels, the importance of setting goals, focusing on the audience, messaging, repetition and the type of content used in a story.

Here is a taste of what Alicia, Dan and Tracey cover in the conversation.

Knowing the outcomes that the organisation wants to achieve, Alicia talks about the ‘who’ factor - the people these organisations want to connect to, become a stakeholder, build a partnership with, etc.
A discussion on the benefits of being clear about what your goals are and using the most suitable medium to achieve those goals.
The benefits of authentic storytelling and consistency in your messaging.

Link from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here
Hancock Creative website : Click here

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The Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation. Each episode is jam packed with tips on how you can deliver more impact and we bring you stories from other leaders in the sector that are making a difference.

Dan Bentley and Tracey Newman discuss the ‘insight to action’ process that leaders can set up, to continuously improve their services and deliver a better client experience.

Here’s a taste of what Dan & Tracey cover during their conversation:

Why set up a process like this? What are the benefits?
How to integrate your clients voice into every area of the organisation and ensure all of your client data is utilised.
Innovative and impactful organizations understand that clients are able to easily leave a review about their experience of the service, they know that they need to be continuously getting better so the clients are consistently wanting to stay with them and leave good reviews about their services.
Tracey & Dan take you through the 3 stages of the ‘Insight to Action’ process. Listen, Learn and Deliver.

Links from the episode

Insight To Action - The 3 step process to turn feedback into action that delivers impact. Article: Click here
The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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Dan Bentley & Tracey Newman unpack innovation budgets. The benefits for your organisation, how ‘ring fencing’ funds can make you more comfortable with taking risks, and some tips on how you can get started.

Here’s a taste of what Dan & Tracey cover during their conversation:

Dan talks about the importance of having an innovation budget and how it helps leaders become more comfortable in taking risks.
How having a budget for change helps people get excited, inspired and motivated in coming up with innovative ideas.
The process of setting up the innovation budget so that it works well within the organization. What you need to do to get started and some common misconceptions to be aware of.

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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Dan Bentley & Tracey Newman unpack what the difference is between a client-centred strategy vs a traditional strategy. The benefits for your organisation in having a client-focused strategy, and some tips on how you can get started.

Here’s a taste of what Dan & Tracey cover during their conversation:

The significant benefit of having client centered strategy versus traditional strategy.
The importance of aligning your overall strategy and your services, to ensure both are pointing in the direction of creating a person-centred organisation.
How involving your clients in your strategy creation can make a really big difference for the board and will create a much more effective strategy.
How Dan previously helped a community legal centre’s leadership team to create a client-centred strategy, by bringing the client’s stories and challenges into the process and what benefits it had.
The quality of services you’re able to create and the quality of the organisation that you’re able to build, plus how this type of strategy can help you to be compliant.
How to get started building your very own ‘client centred strategy’: By bringing the stories of the client into the room.

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode Dan Bentley & Tracey Newman are joined by Michelle Braham the CEO of Employment Options Inc. A not for profit organisation in Adelaide, Australia. They speak to Michelle about a program she developed named ‘BizAbility’ and how its positively changing the lives of people with disability, by helping them to learn human centred design techniques so that they can explore self employment.

Here’s a taste of what Dan & Tracey cover during their conversation:

Michelle talks about the program that they co-created with people living with disability and other stakeholders, to teach participants how to explore self employment using the human centered design process.
How the team at Employment options had participants bring in their idea and they assisted them to understand whether it was a viable product or service. Then, how they could take their idea to market.
Michelle shared some stories of what she found when she had people going through her first few cohorts of the program.
Michelle shares how the program built a sense of community among the participants.
Tracey discusses how she helped Michelle and her team create a plan to co-design using an empathy workshop.
Discussing how giving people an opportunity to explore self-employment was what they originally set out to do, but found it was more helpful to guide participants to an endpoint that was right for them. It didn’t have to be self employment.
Dan gave credit to Michelle and the team’s execution, and the important role their evaluation and continuous improvement mindset had one the success of the program.
Michelle gave her top tips on how to get started if you also wanted to use co-design to develop a similar program.

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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The Innovate For Impact podcast is for leaders in the social sector who want to create a more innovative and impactful organisation. Each episode is jam packed with tips on how you can deliver more impact, and we bring you stories from other leaders in the sector that are making a difference.

In this episode Dan Bentley & Tracey Newman share their top 3 tips on how you can become more innovative in the social sector.

Here’s a taste of what Dan & Tracey cover during their conversation:

Tracey shares her background story of how managing call centres helped her see the importance of looking at things from the client’s perspective. And how Tracey’s mindset shift led to her learning more and more of the innovation skills that she uses today.
Dan shares his similar background experience when he started to work in corporates, and how he got his “dream role” but was not really that fulfilled and how he realised that he should do something different on a day-to-day basis that was more about having a social impact.
Tracey explains their differences, that she didn’t really consider herself as a creative person, and still despite those, how they also came to be working together.
How Dan was having some kind of a quarter life crisis and decided to travel to different parts of the world.
During the volunteer work he had in Sweden, was when he realised more about himself and ultimately decided to start up Impacto Consulting.
Dan and Tracey share their memories about the early days of working together, starting up Impacto Consulting.
Tracey and Dan give their top 3 tips on how you can be innovative in the sector. Topics covered are; having the right mindset to innovate, the top tools you need, and also how having a strong mission can help your people to become more innovative.

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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In this episode Dan Bentley & Tracey Newman explore the concept of adaptive leadership. They discuss what it is, why it is important and ways to use it in your organisation.

Here’s a taste of what Dan & Tracey cover during their conversation:

Dan talks about how leadership is situational and why adaptive leadership is important.
Rigidity and structure are important to have as guide rails, but can not be helpful in a fast-changing world.
How working with aged care providers to use the Aged Care Standards as a way to guide them in the right direction with their innovations.
Tracey talks about micromanagement and how leaders are actively avoiding being a micromanager and how they often tend to admit that they aren’t.
One of the benefits of having adaptive leaders was how quickly these leaders adjusted well when COVID hit and how it could really be critical especially that we’re seeing lots of changes.
Dan talks about one of their favorite training tools in their organization, the leadership decision making triangle, that can help your leaders to become better decision makers.

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

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A podcast for leaders in the social sector who want to deliver more impact through innovation. Each week we deliver tips on how you can be more innovative and speak to leaders from across the sector to share best practice.

Links from the episode

The 'Innovate For Impact Self Assessment': Click here
Impacto Consulting on LinkedIn: Click here

Innovate for Impact: Recent Episodes

Dan Bentley and Tracey Newman