CRISIS: Recent Episodes
Ed N
Irvin's Salted Egg has been making addictive deep fried snacks and taking Southeast Asia by storm. What happens when a customer opens up a packet of salted egg fried fish skin and discovers a deep fried lizard instead? Listen to this episode to find out their response.
KFC is synonymous with fried chicken, but their UK operations hit a wall when there was no chicken to serve in January 2018. How did they survive the crisis?
Domino's Pizza did not have a social media presence in 2009, but when 2 of their employees decided to upload a video on Youtube, they were forced into action to handle a viral social media crisis. Listen to this episode to see how did they respond.
When Covid-19 struck and lockdowns were implements, planes were grounded from flying. AirAsia, a popular low-cost carrier in Southeast Asia was hit hard. Listen to this episode to see how was their crisis response.