Pharmacy Crossroads: Recent Episodes
Pharmacy Podcast Network
Bruce Kneeland, while not a pharmacist, has been in the industry for more than 40 years. On the Pharmacy Crossroads Podcast series, Kneeland talks with amazing owners and gets them to share examples of management practices, marketing programs or clinical services they provide that can help other owners improve their practice as well.
Blueberry Pharmacy is creating an entire new way to think of retail pharmacy and what Kyle McCormick, PharmD., is doing is beyond remarkable. He has gone all cash. Just think about this, no PBM’s, nor third party audits or pre-authorization hassles. The pharmacy stocks only generics, does a super job of providing one-on-one care and his patients love it, and tell their friends. In this podcast Kyle tells Bruce Kneeland, and co-host Robyn Amberg, how he got started along with the rationale for how and why it works. I think you’ll love listening to the story of how a true pharmacy pioneer has taken off on a new path. Learn more about your ad choices. Visit megaphone.fm/adchoices
The Drug Supply Chain Security Act (DSCSA) was passed by congress nearly 10 years ago. Its intent so to protect the integrity of the nation's drug supply chain. Until now, most of the work has been thrust upon manufacturers and distributors. But, that is changing and retail pharmacies are being required to adopt new processes to insure, document and report on the products they buy and sell. Leon Nevers, Director of Procurement and Business Development for one of the nation's most prominent grocery/pharmacy chains says the regulation's rules for pharmacies are scheduled to be enforced in Nov. 2023. Nevers shares examples of the kinds of things every pharmacy will need to know, and do, by that date. He also warns that if you are going to make it you'll need to get started now. Learn more about your ad choices. Visit megaphone.fm/adchoices
Did you know clever crooks have found ways to place fake orders? Chuck Forsaith with the Pharmaceutical Cargo Security Coalitions shares 3 ways thieves are making money buy hacking into the supply chain and explains simple - but very important - things pharmacy owners can do to protect themselves. This is a must listen episode. Learn more about your ad choices. Visit megaphone.fm/adchoices
Can a 300 square foot front-end make a difference in the success of a community pharmacy? Oh yes! Says Shahida Choudhry, PharmD and owner of The Palms Pharmacy in Tampa, FL. Since opening, from scratch, six years ago Shahida has learned a lot, and part of that learning came from a serendipitous relationship with the star of the reality TV show, The Prophet. Following his advice, Shahida totally rethought and rearranged her 300 square foot front end and turned it into a profit center on its own right, and into a magnet that attracts patients to her remarkable pharmacy. You can hear what she did on inspiring podcast. Learn more about your ad choices. Visit megaphone.fm/adchoices
Two accomplished professionals share insights into key things to look for, and to do, have a successful nutritional supplement business in your pharmacy. Dennis Song, R.Ph. and owner of Flower Mound Pharmacy in Flower Mound, Texas is doing remarkable things. Critical to his success, he says, is working closely with prescribers and finding ways for nutraceuticals to become part of their prescribing habits. Getting out of the pharmacy and taking at community events is also a key aspect of success. Mike Ewers, CEO of Medella Springs provides an “insider's” view of the way his company decides which products they can produce that meet a need in the consumer market place and how clinical and functional trials help them produce products that deliver on their promise. At the end of the day, Song says there is a need for pharmacists to get more involved in helping people prevent illness. Learn more about your ad choices. Visit megaphone.fm/adchoices
If you have ever wondered what government affairs executives do and how they affect the practice of pharmacy then you’ll want to spend 35 minutes listening to this episode. Mark Kinney, a pharmacist, has more spent more than 30 years meeting with elected officials and other influential officials to help them better understand the complex and important role pharmacy owners play in our society. And, as you’ll learn in this podcast, government affairs work goes far beyond PBM and DIR fee battles. Learn more about your ad choices. Visit megaphone.fm/adchoices
Jeff Gross, Mickey Fine Pharmacy Mickey Fine Pharmacy is an institution in Beverley Hills. Jeff Gross, CPT is the owner and says despite having a fair number of Hollywood elites as customers that you’d be surprised how many “regular” people live in the area and use the pharmacy. Just like every other pharmacy Gross suffers from low reimbursement which has led him to develop a keen focus on immunizations. COVID has allowed him to do this in a big way as at the time this episode was recorded they had used nearly 10,000 doses. One area of focus for Mickey Fine has been pediatric immunizations. In this episode of PharmacyCrossRoads Gross tells how being a youth coach has helped him and his team develop a reputation for handling reluctant kids. Learn more about your ad choices. Visit megaphone.fm/adchoices
Pharmacy CrossRoads host Bruce Kneeland will be covering the IPC Annual Conference 2022 . IPC is excited to announce the return of the in-person IPC Conference! This esteemed event will be held April 12-15, 2022 at the fabulous Hotel del Coronado in San Diego, California! Register today to join us for 3 full days in sunny California where you will find opportunities to give back to community and pharmacy while learning about the latest industry trends and networking with other independents from across the nation. Help IPC support the local community by participating in our new outreach program, earn up to 9 hours of continuing education credit, network with 60+ industry leading vendors, and impart your pharmacy wisdom on the next generation of pharmacy students! Don’t miss this opportunity to participate in the event of the year! Learn more about your ad choices. Visit megaphone.fm/adchoices
Pharmacy pioneer Bruce Kneeland selects 4 road trip pharmacies The trip, dubbed “Four Savvy Southern Pharmacies,” will include on-site visits and interviews with the owners of pharmacies in Texas, Arkansas, Tennessee and South Carolina. Summary written by Sandra Levy Independent pharmacy veteran Bruce Kneeland is once again hitting the open road on an extensive pharmacy road trip. This year's trip, dubbed “Four Savvy Southern Pharmacies,” will include on-site visits and interviews with the owners of pharmacies in four southern states: Texas, Arkansas, Tennessee and South Carolina. Liberty Software, is sponsoring the trip. [Read more: Pharmacy pioneer Bruce Kneeland selects 8 road trip pharmacies] The key takeaway will be the production and distribution of a white paper that Kneeland will produce. The document will outline, in a step-by-step manner, the management tools and marketing techniques the four pharmacies use to successfully implement one or more of the enhanced care services their pharmacies provide. Kneeland will look at how these four pharmacies chose a specific enhanced care service to provide and how they got their staff to buy into providing the new service. He also will look for ways the pharmacies use features in their Liberty Software system to support these new services. One of Liberty’s newest features is an appointment scheduler with features that help them manage their immunization program, interact with state immunization registries, automate billing procedures and auto-populate eCare plans. [Read more: CPESN USA taps Bruce Kneeland to support local networks] The pharmacies Kneeland will visit provide a cross-section of independent pharmacies. One is in a major metropolitan area, another in a suburban location and two are in rural towns. Two are clinically focused and the others have more traditional front-ends. One even has an old fashion soda fountain. The four pharmacies to be visited are Flower Mound Pharmacy in Flower Mound, Texas; Caldwell Pharmacy in Wynne, Ark.; Kirby Whitten Pharmacy in Bartlett, Tenn.; and Roche Pharmacy in Whitmire, S.C. Kneeland noted that the white paper will be designed to provide pharmacy owners with a road map that will outline specific steps pharmacy owners can take to replicate the success of the four pharmacies he visits on the trip. When completed, the white paper will be made available, free of charge, to any pharmacy owner requesting it from Liberty Software Learn more about your ad choices. Visit megaphone.fm/adchoices
As pharmacy expands to include more healthcare services many of them are branching off into diet, nutrition and weight loss programs. As they do this it may be prudent for them to dig a bit deeper than the traditional thinking about calorie counting and the BMI index. Linda Tucker, an independent health counselor shares some ideas on rapidly expanding ideas pharmacy owners should know about. In this episode Tucker shares her reasons why she feels trying to help patient improve their health should include learning about the Heath at Every Size and Intuitive eating movements. Whether you agree or disagree, millions of Americans are involved and as a healthcare professional she feels every pharmacist should at least be aware of them. Learn more about your ad choices. Visit megaphone.fm/adchoices
Chris Antypas, PharmD, pharmacy owner and health insurance expert, shares examples of ways pharmacy owners can partner with employers, brokers and pharmacist friendly PBM’s to improve patient care. Antypas is also interviewed by Robyn Amberg who works for the Tabula Rasa Healthcare division, PrescribeWellness. One unique aspect of Antypas’s career is that in addition to his ownership interest in Asti’s South Hills Pharmacy, a high volume independent in the Pittsburg area he is also employed as the VP Pharmacy for Henderson Brothers, a large health insurance brokerage that helps employers all across the country purchase health insurance, and often, due to Antypas’s involvement, advises employers select a policy that includes a PBM services that pay for enhanced care services such as the MedWise program from PrescribeWellness. This episode is sponsored by PhactMI, learn more: https://www.phactmi.org/news About phactMI phactMI, a 501 (c)(6) corporation, is a collaboration of pharmaceutical company Medical Information (Ml) leaders that are dedicated to supporting healthcare professionals in their commitment to provide quality patient care. At phactMI, we understand that healthcare professionals have a wide range of medical information needs, and we are supportive of the spectrum of drug information providers. Learn more about your ad choices. Visit megaphone.fm/adchoices
Steve Maki RPh at Spruce Mountain Pharmacy Spruce Mountain Pharmacy is located in the beautiful rural country side in the town of, Jay, Maine. Coming in at about 2000 square feet it would appear, to the casual observer to be pretty typical of an independent community pharmacy. But, what owner Steve Maki, PharmD is doing with his team is far from typical. In this episode of PharmacyCrossRoads Maki share his philosophy and some practical ideas on how to turn is staff into a well-oiled healthcare and customer service team. Two years ago, Maki moved his pharmacy into a new, more spacious and more effectively laid out facility and brought in some new technology. Supporting the move and adopting the new technology was a BIG ask for his staff. But by listening, taking advice and delegating tasks things worked out well. As a special bonus Maki has offered up to PharmacyCrossRoads listeners a copy of his 3-page task list. The list shows the key performance indicators (KPI’s) for each of the nine major job categories assigned to team members. While the specific KPI metrics the list includes may not be right for your pharmacy, it is felt that at least seeing how the list is laid out and seeing specific numbers allotted to each task may be helpful. For a free copy of the list email me at: BFKneeland@gmail.com Thank you to Compliant Pharmacy Alliance & RxSafe for supporting this podcast episode and the Pharmacy Podcast Network. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Good things are happening in pharmacy. That is the core message of this podcast. Becky Snead and Garth Reynolds discuss how the scope of practice is expanding as more pharmacists are being granted provider status and the authority to diagnose and prescribe for common ailments. Reynolds explains that Illinois has recently passed legislation allowing pharmacists to prescribe birth control pills. Snead shares how many states now allow pharmacist to test-&-treat for ailments such as strep throat, flu and, COVID. On the PBM front Reynolds explains that legislative and judicial wins are helping to reign in big PBM abuses. More work needs to be done and both guests make their case for how and why more pharmacists should join and become more active in their state pharmacist association. Bruce Kneeland welcomes Rebecca (Becky) Snead, EVP & CEO, The National Alliance of State Pharmacy Associations (NASPA) and Garth Reynolds, Executive Director, Illinois Pharmacists Association See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Ken Thai, PharmD. is a truly remarkable pharmacy owner, leader and entrepreneur. And the good news is he shares several of his management philosophies and business ideas on this podcast. A graduate of the University of Southern California School of Pharmacy, Thai owns, or is a partner in several pharmacies. He is the founder of the 986 Pharmacy franchise program. The web site, 986pharmacy.com, lists 13 locations in 3 states. Building on his expertise combined with that of his partners they have created a unique GPO, K&B Associates. The group focuses on helping members buy better, work smarter and share ideas on how to expand into LTC or 340B contracts or manage more effectively. If that isn’t enough, he is the immediate past president of the California Pharmacist Association with a passion for reigning in PBM abuses. He even shares information on a couple legislative battles the California association in waging. Thai shares a remarkable business venture they have started that involves a Pharmacy Fellowship supported by his pharmacy, the USC School of pharmacy and a physician clinic. In the program a pharmacist on Thai’s team is contracted to work in the clinic and provide support to doctors, nurses and physician assistants and then run a follow up clinic in one of Thai’s pharmacies. If you are looking for information or inspiration on new, more and better things you can do to operate your pharmacy more profitably you’ll find this podcast of interest. This episode of Pharmacy CrossRoads is sponsored by Compliant Pharmacy Alliance. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Joe Moose, R.Ph., is the co-owner of 8 community pharmacies in North Carolina. He is a true innovator and leader in pharmacy. He was honored in 2015 as the NCPA Independent pharmacist of the year. In this episode of PharmacyCrossRoads, Joe shares examples of how and why independent community pharmacy can play a critical role in helping control the opioid pandemic. He says while COVID has dominated the profession for a year or more that the opioid issue is still a critical issue and deserves the attention and offers a few ideas on what types of things can be done. Joe also is also a proponent of pharmacies working together to perform healthcare services and capture the data that demonstrates that community pharmacy can be beneficial to payers. His point being that only by having hundreds of pharmacies doing this in a coordinated fashion can we capture the attention of payers. He also shares creative ideas on how personal home delivery, if done right, can help open the door for performing health risk assessments and also allow community pharmacies to being reimbursed for supporting the emerging field of social determinates of health. And, while not a topic of the podcast Joe Moose is a leader in the CPESN movement. I was able to write a two-part article – Six Things Every Pharmacist Should Now About CPESN – for ComputerTalk for the Pharmacist Magazine where I quote Joe on a few issues. A digital copy of both articles is available to PharmacyCrossRoads listeners by emailing BFKneeland@gmail.com with CPESN Article in the subject line. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
The American Society For Automation In Pharmacy – or ASAP – could be the pharmacy organization that most directly effects the daily practice of pharmacy. And, it is very likely that you, as a practicing pharmacist, have never heard of this important organization. In this episode of PharmacyCrossRoads we talk with Bill Lockwood, founder and Executive Director ASAP. Joining in the program is Will Lockwood, Assistant Director of ASAP and Bill’s son. These two industry experts explain how the standard settings services ASAP provides make it possible for your pharmacy system to provide a variety of services, without which, modern day pharmacy practice would not be possible. You’ll learn how ASAP brings industry competitors together, in a carefully coordinated and legal manner, to address issues that make it possible for Prescription Drug Monitoring programs to work, for interfaces between various pharmacy systems and services to work. And, how the organization works with the FDA, CMS and other government agencies to insure you can fill scripts quickly and accurate and that all your systems “play nice” with one another. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Deborah Bowers, PharmD, Owner Yorkville Pharmacy, York, SC Will consumers pay cash for medication advice? Deborah Bowers, PharmD proves that they will. As you know pharmacy owners are all being told to find ways to diversify their practice. Deborah Bowers is one owner who has taken that advice to heart and set up a cash-pay medication consulting and health coaching business. In this episode of PharmacyCrossRoads she shares the frustrations she had with people, many not even her customers, who would drop in and ask questions about their medications. Bowers says she always tried to help until one day she had an ah-ha moment and decided to be practice and set-up a formal on-line registration and pre-payment system. Now, when people ask for help, she invites them to go to the web site, review the menu of services and book an appointment. You can check out her on-line system at www.yorkvillerx.com on the top menu bar select – SERVICE – and then select ASK Dr. Deborah. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Colton Marcum, PharmD, took over ownership of Marcum’s Pharmacy, from his father, about 10 years ago. Marcum’s is a high-volume pharmacy and has a proud tradition of service to the residents of Kingsport, TN, since 1962. Still, as Marcum tells us on this episode of PharmacyCrossRoads the pharmacy’s work environment was hectic and constant reductions in reimbursement and DIR fees were taking a big chunk out of his profits. Joining Marcum on this podcast is Kris Rhea, now a representative of BIOLYTE, but formally Marcum’s wholesaler representative. The two of them go into some detail on how Marcum saw a need for improved workflow and how, by working with Rhea they made some remarkable changes. Marcum tells how implementing a medication synchronization program improved workflow, reduced inventory and improved relationships with prescribers in the community. To help with a total transformation of the pharmacy Rhea prepared a 12-step plan they used to turn the pharmacy around. First on the list, recognize that pharmacy is changing and the old way of doing things no longer works. One other big thing Marcum and Rhea did was schedule time to visit other successful pharmacies in the area and arrange an onsite visit. A list of the 12 Steps to Revamp and Re-energize Your Pharmacy, is available by emailing Bruce Kneeland at; BFKneeland@gmail.com Marcum says that in addition to improving work flow, pharmacies should also find ways to provide services and sell products that genuinely help people, are unique to them and generate an attractive profit margin. He has had success with nutritional and says one product that has performed well for him is Biolyte. This episode is sponsored by: BIOLYTE, a nutritional drink, sub titled IV in a bottle. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Nasir Mahmood is a remarkable pharmacy owner. Indeed, so remarkable that the NCPA named him the winner of the 2020 Lifetime Achievement Award. And the list of honors and service he has provided to the profession and to his community justifies this high honor. In this podcast Nasir and his son, Rehan, Mahmood share with Kneeland the PharmacyCrossRoads listeners several of the personal philosophy and business practices that allow Pine Plains Pharmacy, in Pine Plains, New York to be such an important part of this small community halfway between New York City and Albany, NY. Nasir, who also earned an MBA shared his view that knowing people, calling them by name and finding ways for the pharmacy to stock the special or unique items they want is one critical success factor. While the pharmacy is small, just under 2000 sq. feet, he says they find ways to fit items into the pharmacy. Adding to that idea is a robust special-order program where he says find his willingness to orders items an important customer service. Rehan tells how he worked with suppliers, the city’s fire department and created an appointment system that allowed them to provide this small town with a successful, and ongoing, COVID vaccination program. One heartfelt aspect of Nasir’s philosophy is giving back, thus he has served President and Chairman of the Pharmacist Society of the State of New York, winner of the Bowl of Hygiea Award, serves on the State Board of Pharmacy and is active in both NCPA and APhA. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Ask any pharmacy owner what the best form of advertising is and they’ll immediately reply, “Word of Mouth.” In this episode of PharmacyCrossRoads Bruce Kneeland shares several real live examples of what a pharmacy can do to dramatically increase the number of referrals patients provide. He also cautions that unless a pharmacy takes an active role in boosting word-of-mouth the natural tendency of people is to talk more about bad experience than good. The good news is, effectively handling things that go wrong can be one of the best ways to generate positive word of mouth. Kneeland is interviewed by Robyn Amberg, a well-respected account manager for PrescribeWellness, a Tabula Rasa Healthcare company who introduces herself as Robyn Kneeland Amberg. She is Bruce’s oldest daughter and has garnered a well-deserved reputation as an industry expert in her own right. The podcast covers a variety of topics intended to help pharmacy owners generate more positive word-of-mouth referrals. Kneeland and Amberg share ideas and examples of things they have seen pharmacies do. They also discuss the importance of getting pharmacy staff engaged in the mission of the pharmacy and talk about the importance of having a noble cause and the owner being able to create a culture of caring and commitment among the pharmacy employees. Kneeland indicates he has digital copies of articles he has written and samples of customer referral card programs he is willing to share with listeners that request them via email: BFKneeland@gmail.com See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
In the summer of 2016, Jason Dykstra, PharmD. took the leap of faith and left his long-time position with a major grocery store pharmacy chain and opened his own independent pharmacy. In this episode Dykstra talks about how he made this decision and shares several tips on what he has done to become successful so quickly. In this 30-minute podcast Dykstra talks about how he and his wife worked together to create a pharmacy that was both functional and appealing. The décor, layout and front-end product selection were all done with an eye towards making the pharmacy appealing and to provide items not easily sold by his chain competition. This even included a special children’s play area. Dykstra discusses the importance of carefully monitoring inventory. He also talks about how he often works with prescribers to help patients get a comparable medication at a lower co-pay; while, also often improving his margin. Dykstra points out that pharmacy is both a business and a profession and emphasizes that, as an owner, “If you can’t keep the doors open then the people you care for won’t benefit from the care you provide.” Included are comments on a specific vendor he uses to search for better prices from a variety of suppliers. He also talks about how important it is to know who your “key” customers are and coaching the staff on how to make sure these people are well taken care of as they not only purchase more, and more profitable items but they are the people who tell others about how great your pharmacy is. Jason’s success with his first independent pharmacy has gone so well that in Dec. 2020 he opened a second location about 20 miles away in another rural community and has already started the process of getting permits to refurbish a building in a third town with hopes of opening a pharmacy there late in 2021. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
In December of 2020 PioneerRx was acquired by RedSail Technologies. RedSail is a new company that has emerged as an industry powerhouse via its acquisition n in 2019 of QS1, one of the industries oldest and most well know pharmacy technology companies and now, PioneerRx. In this podcast Jeff Key, President of PioneerRx chats with Kraig McEwen, CEO of RedSail. During the interview together they outline the reasons the two companies have joined together and provide some insight into how they plan to work together to provide pharmacy owners with the tools, resources and information they need to succeed. One key thing they discuss is that they do not plan to merge QS1 and PioneerRx but allow them both to operate separately. McEwen outlines his professional background and assures current and potential PioneerRx users that Jeff Key and the PioneerRx management team, and philosophy, will remain unchanged. Jeff Key explains that PioneerRx hasd known for a year or more that in order to grow and improve that more resources would be needed and so PioneerRx and their parent company, Morris and Dickson Wholesale Drug, agreed to look for a business partner that could provide those resources. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Today's special guest is Pharmacy owner & Community Champion Mr. Rich Ost, R.Ph., owner of Philadelphia Pharmacy located in Philadelphia, PA. Philadelphia Pharmacy is a well-known and respected establishment in downtown Philadelphia. It has been located on the corner of N. Front St. and E. Leigh for nearly 40 years and is owned by Richard Ost, RPh. In a city famous for buildings painted with colorful mural, the pharmacy boasts one of the city’s most notable. The corner locations is wrapped in a 3 story tall mural, on both the store front and side of the building that colorfully represents the evolution of medicine from botanicals to modern day prescriptions. In this episode of Pharmacy CrossRoads Ost tells Bruce Kneeland how, on Oct. 27, 2020, social unrest and rioting resulted in the looting of his pharmacy and several others in the City. Ost tells how, with the help of his staff, the community and suppliers the pharmacy was completely put back together and in a matter of days was once again serving the community. Ost also provides some words of advice for pharmacy owners on how they can prepare for this type of thing. Ost also share some tips on how he and his team, over the past years have worked to earn the trust, support and patronage of the community. He says it takes time, creativity and building relationships of trust best earned by treating people with respect, adjusting to ethnic needs and simply providing people with top notch care. Thank you to CPA the Compliant Pharmacy Alliance Cooperative for sponsoring the Pharmacy CrossRoads Podcast. CPA is proud to serve independent pharmacy owners. For over 25 years, we have made your business, our business. With over 2,000+ member pharmacies, CPA leverages an exceptional membership and our expertise to obtain market leading economics, services, and support. Being a 100% member-owned cooperative, there are no conflicts of interest. Learn more: https://members.compliantrx.com/ See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Donald, “Sparky” Hedden, R.Ph., and the team at McCoy Tygart Drug in Sheridan, Arkansas, won the 2020 Good Neighbor Pharmacy of the Year Award. Sparky shares examples of things he does that helped his pharmacy earn this award. McCoy Tygart comes in at about 10,000 feet, 2500 of it dedicated to pharmacy. In this episode Sparky tells how his pharmacy has adopted an aggressive Medsync program that now boasts 1200 patients and how installing a big tent and hiring high school and college students to be runners allowed him to safely serve patients in this high volume pharmacy. Sparky is joined by Robert Mosby, his GNP Business Coach who adds some details on things this remarkable pharmacy does. This episode of Pharmacy CrossRoads is sponsored by Compliant Pharmacy Alliance(CPA), learn more here: https://members.compliantrx.com/ See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Steve Hoffart, PharmD, operates a truly amazing pharmacy. Magnolia Pharmacyis a 5000+ square foot facility in Magnolia, TX , about twenty-five miles north of Houston. Hoffart is a true innovator, successfully jumping into point-of-care testing 4 or 5 years ago. He also does compounding, successfully stocks and sales professional grade nutraceuticals. In this episode of Pharmacy CrossRoads I talk with Steve and he shares a little bit about how he got into both of these areas. Steve and I are also joined by Jenni Zilka, Senior Vice President of the Good Neighbor Pharmacy and the two of them jump in a bit deeper on how Steve has used social media to support all the various services his pharmacy provides. Here’s your chance to learn from two experts on ways you can make better use of your social media opportunities. Learn more about Community Pharmacy partners at Good Neighbor Pharmacy https://www.mygnp.com/ See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Pharmacy CrossRoads Interview Sheet Podcast #3 – Introducing Bruce Kneeland; The Road Trip Guy In the Third Episode of the brand-new podcast series called Pharmacy CrossRoads, Todd Eury, founder and CEO of The Pharmacy Podcast Network Interviews Pharmacy CrossRoads host Bruce Kneeland. Kneeland talks about how he became the Road Trip guy, and explains just what a road trip entrails. We think you’ll be surprised at how much work goes into organizing one. More importantly Kneeland tells us for of the key pharmacy success principles has distilled from the hundreds of interviews he has held with pharmacy owners all across the country. . So, Bruce, to start can you provide a brief overview of your career in pharmacy - who are you, and what brought you to this point? Whew, so, that’s a lot of jobs – how did all of that lead to becoming The Road Trip guy What are the biggest take ways that apply to our listeners today – you know – with low reimbursement, egregious audits, DIR fees, mail order, etc. What have you learned that will help pharmacy owners today? Do something other than pharmacy and do it exceptionally well Atmosphere, ambiance, looks matters Most people won’t, but a few will pay Have a “can do” attitude. Grit Management matters Have a noble purpose Sell you staff Delegate Be flexible, try new things, fail forward So what is a road trip – do you just get in your car and take off and drop in on pharmacies Have an idea, theme Get magazine to cover Find a sponsor Search for exceptional pharmacies Not all pharmacies get to be those that work with the sponsor Separated by about 200-300 miles, leap frog Not doing the same thing – something special Call to see if they will, a few won’t or can’t Schedule the visit Make travel arrangements This episode is sponsored by: UltiGuard Safe Pack is the only pen needle product that comes with an all-in-one sharps container. Learn more about why UltiGuard Safe Pack is the best choice for your patients and your pharmacy. Learn more UltiGuard Safe Pack https://www.ulticare.com/ultiguard-safe-pack/podcast See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
Special Guest: Mona Ghattas Duran Central Pharmacy Albuquerque, New Mexico 87104 www.durancentralpharmacy.com I have been to your pharmacy twice and am intrigued by the physical layout of your pharmacy. Tell us just a bit about where your pharmacy is and how your unique physical location provides both opportunities and challenges. So your pharmacy is attractive and the staff are all friendly. Tell me, how does that happen? How do you keep the staff motivated and the pharmacy looking so nice? So, we all know third party reimbursement is bad and getting worse. What kinds of things are you doing to fend off the negative effects of that? As you mentioned some of your management techniques and professional services, I am reminded you are an active and fully engaged member of IPC – The Independent Pharmacy Cooperative, the New Mexico Pharmacist Associations – and active in other groups. Anything special you’d like to share with our listeners about how being active in pharmacy, business and other groups helps you provide more profitable clinical services? (feel free to throw in a comment on WSPC as well) One of the things I have told pharmacy owners for 40 years is that to be successful you not only need to take good care of customers but you also need to get out of the pharmacy. Do you have a comment on that philosophy? You’ve done some interesting thing with flu shots – share a story or two about where you go and how those clinics came about. You have something like 60 employees, that is a good size operation. And, that means providing health insurance is a challenge. But you told me about an insight you had about doctors and their problems with insurance that I think would be helpful for pharmacist to understand. Doctors hate insurance too. How has learning that helped you work better with prescribers in your area. I remember you showing me some spread sheets and sharing how you meld reports from your pharmacy system with your POS. Tell me more about how/why take the time to look at both front end sales and pharmacy sales in that manner So, time is about up – take a minute and share something you think other pharmacists could do better that would improve their practice – any advice for our listeners? Bruce Kneeland, while not a pharmacist, has been in the industry for more than 40 years. On the Pharmacy Crossroads series, Kneeland talks with amazing owners and gets them to share examples of management practices, marketing programs or clinical services they provide that can help other owners improve their practice as well. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices
This episode of Pharmacy Crossroads features an informative and lively conversation between Bruce Kneeland and Kevin DeMass, the owner of The Apothecary Shoppe, in Salt Lake City, Utah. Kneeland has visited The Apothecary Shoppe twice as part of his pharmacy road trips. The pharmacy is exceptionally well run and DeMass shares some of his secrets for getting staff members to personable and professional. He also tells one secret about how he keeps the pharmacy so clean and inviting. DeMass provides a variety of clinical services and programs and tells how one data driven process he put in place generated $1,000,000 in extra revenue in one year. Bruce Kneeland, while not a pharmacist, has been in the industry for more than 40 years. On the Pharmacy Crossroads series, Kneeland talks with amazing owners and gets them to share examples of management practices, marketing programs or clinical services they provide that can help other owners improve their practice as well. See omnystudio.com/listener for privacy information. Learn more about your ad choices. Visit megaphone.fm/adchoices