CX Internal CUSTOMER Support News: Recent Episodes
Todd Webster (CX Comms Team)
Welcome to this week’s CX Customer Support news. This week’s take time to learn focuses on checking some of our computer and phone logistics in preparation for our Talkdesk launch, and we’ll review some more Salesforce tips and tricks. We’ve got guidance on call handling for the PowerView Gen 3 limited launch, and a new Knowledge Article for troubleshooting PowerView+. As always, we have reminders from our QA and QC team and your team kudos. Have a wonderful week all!
Welcome to this week’s CX Customer Support news. This week’s take time to learn focuses on warm and cold transfers and tips for working with calls and cases in Salesforce. We have an update on our Talkdesk launch, reminders from our QA and QC team, and as always your team kudos. Thank you for your hard work and dedication to providing a superb customer experience and have a wonderful week all!
Welcome to this week’s CX Customer Support news. This week’s news includes quick reminders for upcoming key dates and reminders from the QA and QC teams. Take time to learn features tips on handling stressful situations and a course on help desk and help chats. There is a reminder about Canadian dealer shipping to Mexico, product updates, and as always, team kudos.
Welcome to this week’s CX Customer Support news. This is a packed issue featuring your latest take time to learn, a CX operations and resources update from Ross, and a reminder where to find eIOCs. There’s a date extension for our employee engagement survey, QA and QC reminders, and of course, our team kudos!
Welcome to this week’s CX Customer Support news. In this issue, you will hear about important dates, your latest take time to learn, a September Customer Experience update we’ll be sharing with dealers shortly, some new features in The Link, and a look at our new IVR phone menu. Don’t miss your QA and QC updates, a wellness article on taking a leaf peeping road trip, and of course our team kudos!
Welcome to this week’s CX Customer Support news. In this issue, you will hear about important dates, the latest take time to learn, and the countdown continues for schedule flexibility, and updated phone and workforce management systems. We are transitioning repairs from our West Sacramento operations and implementing order repairs in DirectConnect for our Canadian dealers. There is an upcoming Salesforce site refresh, a brand new on hold message process and a new knowledge article about best products for unique applications. Don’t forget product and QA and QC updates, and work from home features six habits for
Welcome to this week’s CX Customer Support news. .In this issue, you will hear about important dates, the latest take time to learn, and the countdown continues for schedule flexibility, and updated phone and workforce management systems. There is an HDIS enhanced notification and dealer-requested DirectConnect updates. Don’t forget product and QA and QC updates, work from home features six habits for successful remote work, and as always, don’t forget team kudos.
Welcome to this week’s CX Customer Support news...In this issue, you will hear the latest take time to learn, which continues our focus on the town hall series. You will also hear more about the flexible scheduler, installation and repair videos, the SAP outage, and the new phone and workforce management system. There is a new name for other aligned dealers and reminders from our QA and QC teams. Our work from home series focuses on posture, and as always, don’t forget team kudos.
Welcome to this week’s CX Customer Support news...In this issue, you will hear the latest take time to learn, which focuses on more updates from the CX town hall and reminders about the Brampton closure, tomorrow’s price increase, and the September SAP outage. The design studio will soon launch a featured artist collection, and the countdown has begun for our new phone and workforce management systems. Don’t miss the reminders from the QA and QC teams, as well as information on the bottom limit shade closure campaign and the certified installer virtual events. Our work from home series remains focused on concealing your home office, and as always, don’t forget team kudos.
Welcome to this week’s CX Customer Support news...In this issue, you will hear the latest Take Time to Learn which focuses on more updates from the town hall and updates on the latest Powerview hub backorder credit. We are excited about our new phone and workforce management systems that are coming in two months and don’t forget the August 24th price increase. We have QA and QC updates this week and our work from home series provides fresh ideas for keeping your home and office separate. As always, don’t forget team kudos.
Welcome to this week’s CX Customer Support news...In this issue, you will get a recap of the Customer Support Town Hall and will learn about the new employee sign-in experience as well as hear about the new Salesforce Lightning update. Work from home is still focused on reducing screentime and get a brief huddle recap...There is a brief freight update and tips on taking calls from inactive contacts, and a reminder from your QA and QC team. Product updates include Powerview hub order updates, Shade Sense Reference Guide...and Price Increase, Horizontal cut-downs, and horizontal blinds color coordination changes. There is a new Vignette quality opportunity and don’t forget to give kudos to your team.