Premier Academy360 Podcast: Recent Episodes
VSP Global Premier Program
The Premier Academy360™ podcast channel features episodes focused on successful private practice Doctors of Optometry participating in the VSP Global® Premier Program sharing tangible tips on leadership, training, teamwork, and innovation to listen while on the go—in your car, on a walk, or on a work break. Enjoy!
Enjoying the work environment and laughing are components to relieving stress and encouraging employee wellness, while making sure everyone feels included. Doug Lipp leads a lively conversation with Dr. Nick Rashid and Dr. Tonia Bradley about using team building activities to recognize and reward their staff.
How do YOU develop engagement and fun for both extroverts and introverts?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Bring on the fun as Doug Lipp and Dr. Carol Logan discuss how to bring everyone on board to get better as a team. As Dr. Logan says, laughter is not an enemy to training! She, Doug and Practice Concierge Sherry Morgan share ideas they use to keep the team growing through learning.
How do YOU keep training from being boring?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Doug Lipp, Dr. Nick Rashid, and Dr. Tonia Bradley relate their giving back stories and how that changed not only them, but their staff and the communities they serve.
How are YOU paying it forward?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Languages spoken, age, geography, and culture influence consumer interactions. Dr. Rebecca Lee shares with Doug Lipp her four-part approach to communication and how being open to new ideas and change, she continues to alter her strategies to meet the needs of a diverse clientele.
Do YOU have a customer communication strategy?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Doug Lipp has Dr. Bob Melrose share his successful, time-tested, business tips on evaluating processes and staff to ensure his practice is adjusting to changing times and employees.
Do YOU know who the dreamers and doers are in your practice?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Synergy and collaboration can become an unstoppable force for change. Preventing a zombie-like environment in any business is critical to employee retention and satisfaction. Doug Lipp, Dr. Nick Rashid, and Dr. Tonia Bradley discuss the importance of recognizing when change is needed to support engagement and lift employee morale.
What are YOU doing to ensure the Honeymoon never ends in your practice?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Aligning your business values with training can help drive your practice forward. Think about looking at your practice from the patient or employee perspective. What is going well? What needs attention? Creating a culture of learning can drive staff confidence. Confident, knowledgeable staff drive customer satisfaction. This in turn drives retention and referrals. Dr Nick Rashid and Dr. Tonia Bradley share with Doug Lipp how they have created this learning culture in their practices.
How can YOU lead differently through education?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Dr. Carol Logan from Logan Eye Care in Lake Mary, FL takes full advantage of the VSP Global Premier Program to attract new patients and obtain exclusive resources for her practice and staff. With access to specialized educational courses, marketing tools, and revenue-generating programs, listen to how she also leverages her ophthalmology background to ensure an exceptional patient experience.
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
The combination of friendliness (art) and a compelling product or service (science) is a powerful competitive differentiator. Becoming stale isn’t an option. Listen in as author of Disney U, Doug Lipp, and Dr. Rebecca Lee share how some of even the smallest steps can make a big difference with both patients and staff.
What are YOU doing to make sure that both art and science stay fresh?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Checking on your staff regularly, or as Disney executives say, “Walking the Park,” is critical to ensuring there is no reality gap between how you think staff are trained vs how staff really perform their jobs. Gathering facts and feelings is key to discovering what is working and not working from a staff perspective. Doug Lipp leads a lively discussion with Dr. Nick Rashid and Dr. Tonia Bradley sharing how they use positive and negative feedback gathered to develop their teams.
Are YOU “Walking the Park”?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Safety, Courtesy, Cleanliness, Efficiency, and Inclusion are the five main keys Disney uses to guide, simplify, and empower park employee actions. Dr. Nick Rashid and Dr. Tonia Bradley share with Doug Lipp how they, as agents of change, engaged their staff to develop similar keys to running successful practices.
How are YOU empowering your staff to create efficiency in the office?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Creating an office culture of respect, learning, and going above and beyond starts during training. Doug Lipp leads Dr. Rebecca Lee through a great conversation regarding how she used demographics and trial and error to help guide her staff’s education in two very different practices. The end result? A team with both strong technical AND customer-focused skills.
How are YOU communicating with your staff and patients?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Dr. Ece Turhal from Warm Springs Optometric Group in Fremont, CA understands the value of interacting and building relationships not only with her patients, but with trusted partners that can help drive practice growth. Hear how VSP’s personalized consultations available through the Premier Program enable practices to view process and performance insights from a different perspective and designed to bring in more patients.
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Marketing brings people in the door but investing in great staff training keeps them coming back.
In this introductory episode, learn and laugh with author of Disney U, Doug Lipp, and Dr. Nick Rashid and Dr. Tonia Bradley as they set the stage for this leadership, training, and profitability podcast series.
Are YOU ready for training in your business today?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Independent practice owners know that freedom and flexibility are key drivers when starting a practice, but does that still work with multiple locations? Hear how Dr. Anthony Sesto manages eight locations with the help of the Premier Program to ensure he maintains strong relationships with patients daily and builds a successful work/life balance.
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Are you walking the talk? Delivering an exceptional patient experience means something different to each doctor, staff member and patient. Learn how Dr. Nick Rasid and Dr. Tonia Bradley developed “other centered” practices with a combination of technical and soft skills.
Are YOU putting patients and staff first?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Innovate, Support, Educate, Entertain - these are the non-negotiable values which Disney U was founded on. What are the values and behaviors in your practice you want brought to life every day? Hear how Dr. Nick Rashid and Dr. Tonia Bradley ensure their non-negotiables are met.
Are YOU “show” ready?
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Have you ever been secret shopped? Hear how secret shopping experiences and adopting a continuous improvement mindset can help to drive engagement, motivation, and learning opportunities in your practice.
Are YOU ready to get creative? (Reminder: it costs you nothing!)
Featuring Dr. Tonia Bradley and Dr. Nick Rashid
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Solving problems for patients and managing practice growth can be challenging but is always rewarding. With the right people and team on your side, it can get easier. In this episode, Dr. Bradley shares her experience with the Premier Program and how her participation has benefitted her practices with patient flow and the key benefits she utilizes to keep thriving.
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.
Join Dr. Jim Wood as he shares his journey through closure and reopening amid COVID-19 and showcases that a little innovation and an open mind can go a long way toward moving forward in uncertain times. Learn what he did while closed, how his practice got back up and running, and how he is planning for the future.
Disclaimer: This is not professional, financial, medical or legal advice. Consult with professional association guidelines, state labor resources, financial advisors, and/or an attorney for advice.